Dean Sonnabend

21 de mar. de 2016

They always get us in and out in short order. They always explain everything to you so you can easily understand it.

Nathan Jensen

21 de mar. de 2016

The staff is knowledgeable and very helpful suggesting necessary repairs and fixing the problems the first time. They get me in and out and on the road quickly.

Chad Ziemke

21 de mar. de 2016

I've bought two cars from Deml and do all my regular maintenance with them. Dan and Mitch are very helpful in the service department!

Jeremy Goodrich

2 de feb. de 2016

The sales and service department are great people to deal with.

Thomas Harsdorf

1 de feb. de 2016

2015 focus service was great! Everything was explained.

Michael Benson

1 de feb. de 2016

It was good! Thanks for the ride to the high school!

Cheryl Basol

27 de ene. de 2016

Everyone is always right there to help. Very friendly and smiling.

Jenifer Dvorak

24 de ene. de 2016

The Deml Ford staff was truly helpful and surpassed all of my expectations on customer service. From the initial phone call to driving it off the lot, the experience was enjoyable and smooth. Complete knowledge of their product, financing options were ready to go, and paperwork was completed; so I could just sign and drive. Thanks Deml Ford!!

Don Ditzler

22 de ene. de 2016

I bought two new f150 trucks from deml and it was great service and fast AAAAAAA+++++++++

Roland Coulombe

20 de ene. de 2016

Dan made buying a new battery so easy. they always have the right service and parts to service my car or truck.

Matthew Westermayer

20 de ene. de 2016

I purchased a 2016 F-150. This is the 5th vehicle I've purchased from Deml Ford. The service is always excellent and the staff have always been helpful, polite, and friendly. It is for these reasons, combined with Ford quality, that I keep going back to Deml. I've recommended Deml Ford to several friends and relatives over the years and after experiencing the honest, friendly, and straight forward process, they too purchased vehicles from them. I've never been disappointed at Deml. There's no reason to buy a vehicle anywhere else. Thank you.

Thomas Sankovitz

18 de ene. de 2016

I have always had great experiences with the dealership and service department.

Jane Guggisberg

12 de ene. de 2016

Everyone at Deml Ford that I have dealt with have been very Helpful and friendly. it is very much appreciated.

Steven Nipp

8 de ene. de 2016

great people-easy to deal with-everyone does great job

Craig Mcdonough

4 de ene. de 2016

Gave us a good deal on trade in and service was great .

Susan Fischer

2 de ene. de 2016

Great experience! I had a remote start installed on my new Escape and the technicians had it done quickly, explained how to use it, and answered my questions completely.

Jeremy Goodrich

30 de dic. de 2015

Wonderful people to deal with and it was a great experence.

Kelsey K.

29 de dic. de 2015

This was the first vehicle I have purchased from Deml Ford Lincoln. I was extremely impressed with the level of service I was provided during the purchasing process. I am in love with every aspect of the Ford Escape I purchased there.

Dennis Kemp

24 de dic. de 2015

Services were as always superb.Staff does a great Jobe

Dale Schons

22 de dic. de 2015

Brad Deml did an excellent job of giving us the best deal on the new Fusion. We went in looking for a used vehicle and when Brad explained all of our options it made sense to buy new. When picking up the vehicle Brad spent a lot of time explaining all of the options.Good job Brad!!

Corey Fossen

21 de dic. de 2015

I received excellent service from Dan, Mitch, and Dell in both the repair of my transmission and installation of new tires. I was back on the road same day and appreciate the time they took to update me of progress on my car throughout the day. The Customer Lounge area offered a quiet, comfortable spot to work while I waited for my vehicle.

Sheila Kaiser

30 de nov. de 2015

Do not have fifty words to describe the service. Just came in for a buff and shine and nothing more. Everything went well.

Bruce Stauffer

29 de nov. de 2015

As always work was completed on time and well done

Dennis Ginther

26 de nov. de 2015

Service department provided their usual high standard of performance.We buy our cars at Deml Ford (three in the last three years) and have all the vehicle service provided by them as well.

Lois Nelson

17 de nov. de 2015

I was traveling abroad so my good husband followed up on the recall notice to keep me safely driving!

Roger Knutson

17 de nov. de 2015

Staff was able to complete a "recall" procedure while our oil was changed, which saved us another trip. Much appreciated!

Jane Guggisberg

17 de nov. de 2015

the service has always been fast and friendly. I appreciate that.

Kelsey

16 de nov. de 2015

I recently purchased a Chevy Malibu from Deml ford. The staff was very helpful and it was an overall wonderful experience.

Robert Mundahl

16 de nov. de 2015

I was disappointed that they didn't have my appointment in their system - after I had scheduled it online. They responded very well, though. I was pleased.

Chris Neu

12 de nov. de 2015

Only negative was that the dealership would not honor a Quick Lane debit card that had expired by 3 weeks. I had not had any reason to use it until now! Poor customer retention move!

Jay Steffens

6 de nov. de 2015

Great Customer Service!!!!! It's very nice to be able to do business locally and get such great service & repairs done.

Jeremy Goodrich

3 de nov. de 2015

Great service, great experience, wonderful people to work with.

Patrick Linnihan

1 de nov. de 2015

The staff was very accommodating and provided excellent service.

Dennis Garms

30 de oct. de 2015

Mitch, explained all that was done to my vehicle and recommended looking into new tires. Explained 3 different tire options.

Craig Fitzloff

30 de oct. de 2015

Everyone was very friendly and helpful . I like that the truck was inside waiting for me where no one could get to it . The dealer was very good about going over everything about the truck .

Newton Moen

27 de oct. de 2015

was in for recall on airbag light...repair was don quickly

Nancy Herold

21 de oct. de 2015

You didn't rush me and were very helpful... I really appreciate the time and info you gave me....We both are enjoying the new Escape....

Paul Siebert

13 de oct. de 2015

It is always a pleasure working with the Deml family. They tell you everything and anything you want to know about the vehicle. The salesman (Mike) gets in the car with you and demonstrates how everything works. They want to make sure you get exactly what you are looking for and are never pressure you to buy.

Deborah Culver

9 de oct. de 2015

as usual my visit was excellent. Dan got my car right in took care of everything and explained what was done. Good job.

Bruce Stauffer

7 de oct. de 2015

As usual the oil change was done quickly. Great catch on needing new wiper blades as we drove in a lot of rain the next two weeks

Joseph Frear

30 de sep. de 2015

Great staff, easy to work with, 5 star quality. Says it all. Apparently less than 50 letters in not good enough. But dealing with the staff at DEML Ford you don't need 50 letters to describe the quality they offer. 5 stars.

Bruce Wagaman

27 de sep. de 2015

The installation of the Mud Flaps was fast, however, the Driver's side front flap was installed over some dirt which was on the lower part of the fender. It would have only taken seconds to clean the area.

BalletMom

25 de sep. de 2015

Purchased a new Explorer. Couldn't be happier on how our sale went. Would definitely recommend this dealership.

Chris Murphy

23 de sep. de 2015

Very helpful & friendly! Susan Eberline went above and beyond with service and inquires, Susan does a great job!!!!!!! I purchased 2013 F-150 and am very happy with this vehicle so far.

Daniel Murphy

21 de sep. de 2015

These guys and gals are fantastic. The service staff explain procedures and maintenance so that a third grader cold understand and feel comfortable making a decision.

Aaron Tetzlaff

19 de sep. de 2015

2015 f150 service and staff were helpful and educated in the product. nice buying experience...

Thomas Teeters

18 de sep. de 2015

Escape 2016 The service was excellent and the staff was more than helpful. Great Job to all.

Jason Esse

13 de sep. de 2015

Always a Great experience at Deml Ford whether it's buying a New Vehicle or having one of my Fords serviced by the Service Department. Top Notch Dealership!!!

Roland Coulombe

5 de sep. de 2015

Deml Ford is the only place that I take my truck to for service because they always do great work at a fair price.

Patrick Linnihan

4 de sep. de 2015

My salesman Mark was extremely helpful in located the 2015 Ford Taurus in a color that we wanted and was very patient and provided helpful information that eased the process of purchasing a new vehicle.

Nordeene Haldorson

19 de ago. de 2015

This is our fifth automobile that we have purchased from Deml Ford. Obviously we are very satisfied and have nothing but praise for the salesmen and personnel that we have dealt with . Keep up the good work and "we will be back!!!" (My husband sent one also so now you have dual praises!!) Oh yes, we purchased a Ford Fusion.

Bonnie Lurken

18 de ago. de 2015

we had a great time. we had a lady who really was informing and I learned a lot about the car and how its works. Thanks a lot for everything,

Shane Van Engen

14 de ago. de 2015

Brad, family and team are true professionals. I've only bought two new vehicles in my life and both have been from Deml Ford. They provide a ton of value to the Ford brand in Southern MN.

Andrew Miller

4 de ago. de 2015

Excellent service for my daughter's and my vehicles.

John Daninger

3 de ago. de 2015

Nice clean waiting room, friendly staff, good service.

Sandra Jaeger

27 de jul. de 2015

I have a 2014 escape -- the service was fast and staff was politeI was shocked that my escape took 6 qts of oil and not 5and also I think in the future you would consider topping off fluids for free to keep customers happy and returning

Dennis Ginther

27 de jul. de 2015

Own my second Lincoln MKZ purchased from this dealer (in addition to a 2012 Fusion).Enjoyed the experience dealing with a "family" owned dealership. They accomodate their customers requests and offer assistance where necessary.

Christopher Prihoda

26 de jul. de 2015

I bought a f 150, the service and staff are the best to work to with, very helpful

Richard Lykken

21 de jul. de 2015

Service was fast and efficient. But these surveys are getting annoying.

Rhonda Mulder

17 de jul. de 2015

It took just minutes to fix my tailgate handle. Comfortable waiting area. Ran into Susan Eberline the person who sold me my car when coming out. I feel like she is my friend...so personable and caring.

Dallas Root

17 de jul. de 2015

The staff at Deml Ford was amazing. When we decide we need a vehicle we always look around, but end up back at Deml ford. This is due to their great staff, accommodations, and dedication to getting people into a reliable and staff vehicle

Noreen Reding

13 de jul. de 2015

I bought a 2015 Ford Escape Titanuim. I was very pleased with the process. Everything was handled by the sales person; the trade and financing. I was happy with the price of the trade-in and the price of the vehicle. The vehicle was similar to the one I traded in but there were other features that my previous car didn't have. The sales person reviewed these features. When I drove off the lot, I was completely familiar with all of the features of the car. I will definitely recommend Deml Ford to my friends.

Robert Pearce

8 de jul. de 2015

As a person walks through parking lots in Waseca, it's amazing to see how many vehicle sport Deml Ford-Lincoln decals. Yet, with each visit to the Deml Service department, I am treated as if I were their most important customer. You get the feeling of family at Deml Ford, and I'm very pleased to feel part of that. The service performed recently was quick, thorough, and very inexpensive. I hope to be a Deml customer for many years to come.

Charles Priebe

6 de jul. de 2015

Mike is very knowledgable about Ford products and knows his customers well.

Todd Miles

4 de jul. de 2015

I recently worked with Chad and the team at Deml Ford when I purchased my Lincoln MKZ. I was very impressed with their business. They were professional and we not just interested in selling a car. Their way of business is unlike many other car dealers and I believe it works out the best for both parties involved. They are interested in building a relationship and knowing you as a person. I would highly recommend Chad and the rest of the team at Deml Ford. I will likely be back on the future.

Lisa Bethke

30 de jun. de 2015

Purchased a 2014 Chevy Malibu. I had Susan Eberline assisting me with my new car purchase and she did an amazing job. I would highly recommend shopping at Deml Ford Waseca.

Pauline Holmen

22 de jun. de 2015

We bought a 2013 Edge,Mike could not have been more helpful!He made it a very easy choice, was very cosiderate of special requirements we needed. I have recommend Deml Ford and would gladly do so again.

Ronald Mccann

18 de jun. de 2015

Service Dept. Mgrs. were very helpful on assisting with a warranty claim with Lincoln

Rhonda Mulder

17 de jun. de 2015

I dreaded buying a new car. I had driven my previous car for 15 years. Susan Eberline made me feel comfortable and she made it a great experience. She didn't pitch but could tell which one I liked the best and gave me so much great information...I bought a 2014 Escape and it is wonderful. I feel I got a fair price and every extra I wanted. I will clearly tell others to come to Deml.

William Johnson

17 de jun. de 2015

Very Helpful Staff & Technicians. Thank you for the great service at DEMEL Ford

Dennis Ginther

9 de jun. de 2015

Service and warranty followup on my wife's 2012 Fusion most recent. Prompt and courteous staff.Tech knowledgeable.Have purchased two (2)new Lincoln MKZ's within the past four years.Sales representative through dealer search found the cars with the equipment and options I sought. All service work following the purchase(s) have been done at the dealership.Professional and very accomodating.I grade them A+.

Adam

9 de jun. de 2015

Service staff were friendly and greeted me as I came in. When service was done, they explained everything very well as to what was done.

Elissa Nelson

30 de may. de 2015

I absolutely loved the experience of buying my new Escape... Mark was amazing, and I smile ear to ear every single time I get in my new car. LOVE. Thank you!

Arlan Buelow

29 de may. de 2015

Purchased a new 2015 F-150 truck, A very big Thank You to Susan Eberline, and also the whole Staff at Deml Ford, they made the process very Easy and Quick, and the next thing I knew I was on the Highway driving Home in my new Truck. Again a shout out to the Deml Ford Family and all the the Staff.... made me feel like one of the family and that's a very big plus for me.....

Gordon Frisk

29 de may. de 2015

They were very helpful and new all about the Ford 150 ,went called when back tire was low they look at it right away.

Michael Murphy

26 de may. de 2015

I was very satisfied with my experience. Everyone was very friendly and professional.

Joseph Frear

22 de may. de 2015

Service is always great at Deml Ford. Both Mitch and Dan are very helpful and great to deal with.

Leah Mccarthy

12 de may. de 2015

This is the 1st truck i've ordered. Didnt take long at all to come in. This is also my 1st ford Ive owned also.Mike was very professional and couldn't shake my hand enough!I feel my business was greatly appreciated!I have never loved a truck more! It is my dream truck!

Jacquelyne Dikken

8 de may. de 2015

I am very pleased withmy dealings with Deml and specifically Susan! There was no pressure for me to make a decision. Just very helpful information and a pleasant time visiting. Will certainly recommend Deml!

Keith Juliar

7 de may. de 2015

Great experience! Sales and finance staff were great

Paul Mcmurphy

4 de may. de 2015

Normally I do all of my own vehicle repairs, and some for others also. Most of my work involves older cars and hot rods, or custom vehicles. Being a busy father of 4 I don't always have time for major repairs on our 2007 Expedition. I am always impressed with the level of service and professionalism at Deml Ford. They got my vehicle in and done in a reasonable amount of time and even suggested some regular maintenance items that were made easier while the work was being done. I wouldn't take my Ford anywhere else for a major repair.

Jay Steffens

30 de abr. de 2015

Awesome Service and very timely. Great Service Dept!!!!

Sharon

28 de abr. de 2015

Used vehicle-Buick. Service was great, maybe a little rushed, but we came late on Saturday. Our sales person was very helpful and friendly and answered any questions we had. We financed through the dealership and weren't planning to do so,that worked OK, so we didn't have to make another trip back as we live about 80 miles from Waseca.

Steven Jaycox

27 de abr. de 2015

Was looking for a car that Deml's did not have in stock but found and had delivered. Appreciate all the work they went through to make sure we had what we wanted.This dealership is the definition of Customer Service!Mike went through all the features of the vehicle and thanked us several times. Best experience ever and just a first class dealership!

Darrel Flemming

24 de abr. de 2015

We have a 2011 Ford Edge. The serpentine belt was squeaking. My wife took it in to have it checked out. The belt was badly worn because a small rock got into one of the pulleys with grooves in it. Mitch, one of the service managers, showed the belt to my wife and did an excellent job of explaining the grooves on the pulley were also damaged and if not replaced, the new belt could wear prematurely. Mitch always does an excellent job explaining our options when we are in for service. They had the parts and fixed our Edge while my wife waited. My wife and I were very pleased with the service at Deml Ford.

Franklin Comstock

15 de abr. de 2015

Great Service and work. Job was done well and quickly

Penny Mulcahey

15 de abr. de 2015

They are friendly and always willing to work with you to make the experience the way the customer wants.

Mark Worke

9 de abr. de 2015

Susan did a great job on the sales process. She answered all my questions acted very profeesionalThanks!~ Mark

Linda Seifert

8 de abr. de 2015

The staff has always been very friendly and helpful.

Michele J

7 de abr. de 2015

My new 2015 Lincoln MKX came with 2 years of scheduled maintenance. Scheduling an appointment was easy and Deml was very accommodating to my needs. They changed the oil, rotated the tires, and completed a multi system inspection. The waiting lounge was very comfortable and well appointed. The next thing I new they came out and explained everything in detail to me and I was on my way, simple and easy. I love my MKX. Michele J.

Gary Young

2 de abr. de 2015

I went out to Deml Ford to make a appointment for an oil change. I got in right away and service went smoothly.

Tom Huper

1 de abr. de 2015

2013 F-150. They replaced with new engine. Extremely helpful & customer friendly. I would surely refer them to others.

William Smith

27 de mar. de 2015

My experience at the dealership was up to their usual high standards: A job well-done.My experience in dealing with redeeming the Works rebate went quite the contrary. I received an e-mail informing me more information is required and I would need to re-submit by providing copies of the original invoice and the aforementioned e-mail. The web page was a pain to deal with as I was continually re-routed to the wrong locations. I'm sure many methods are available for consumers to redeem rebates. Perhaps the best way for me is to take my business elsewhere.

John Larson

24 de mar. de 2015

Great service and friendly staff. I will return for service.

Alliance Contracting_Jeremy Brown

18 de mar. de 2015

Excellent experience with Deml Ford. Financing went smoothly.

Joseph Frear

17 de mar. de 2015

Ford Explorer 2015 - Service was excellent. The staff is always helpful and provide quality info. I do all my service at a Ford Dealerships. The only time I don't do service at Deml Ford is when my vehicle needs service and I'm away on vacation.

SADL1UP -SOUTH DAKOTA

22 de nov. de 2014

I needed to replace my car and they helped me find a replacement quickly. I have bought 5 vehicles from Deml Ford and I can trust they will inform me of the good and negative of the vehicle. I am well educated about the vehicle so that I know it is my best choice.

Barbara Ahlman

15 de sep. de 2014

Very good service. Friendly and helpful. Have recommended you to several friends.

James Isder

13 de sep. de 2014

The service I received was excellent. The guys did an excellent job of dealing with concerns and questions. I will continue to have my truck serviced here with out a doubt.

Dawn McGregor

11 de sep. de 2014

From the initial call to speaking with Brad Deml (owner/sales)to the final sale and driving my car off the Deml Ford lot, I have never experienced such a wonderful event! My husband and I took a quick drive through the car lot to get an idea of what we were interested in and Brad happened to still be at work and talked to us for a while and we decided to come back and test drive a new 2014 Ford Fusion the next night after work. We never felt rushed, we were treated with utmost respect through out all of our visits. Everyone at the dealership was extremely polite and checked with us to make sure we were being helped. We never had to wait to be helped and we were treated like the "best" customers they ever had at their dealership. Two years prior to this purchase, we bought a new 2010 F350 King Ranch Truck and had the same wonderful experience as we did with my new Ford Fusion. ~Thank you, Deml Ford for the most wonderful experience we've ever had purchasing a vehicle!~ We will definitely recommend to others!

Marilyn Durenberger

10 de sep. de 2014

Service was warranty repair on 2012 Ford Edge. The staff, as always, was professional and helpful. The waiting area was clean and inviting.

Steven Nipp

8 de sep. de 2014

very fast, friendly service. Everything done right the first time. I drive an hour and a half each way to have Deml service my truck. Great people

James King

8 de sep. de 2014

Very satisfied in all aspects of this dealership. Fair price, excellent follow-up service. I have bought several cars from them.

Joseph Frear

5 de sep. de 2014

2014 Ford FX4, the service was excellent, the staff was great includes the owners, sales staff, loan staff and the receptionist. Just a great experience all around.

Chad Ziemke

3 de sep. de 2014

Susan as always is very helpful and kind. Big thank you to her for finding me the right car at the right price.

Diane Thiemann

2 de sep. de 2014

Working with Brad at Deml Ford to purchase my MKC was a wonderful experience. Brad was very knowledgeable and answered all my questions about the MKC which was very impressive since it is a new vehicle on the market. He made the decision easy with no pressure and the paperwork even easier. The staff at Deml Ford all did a great job.After a week of driving my car, he was right. I love my MKC!I will certainly recommend Deml Ford to my friends and family. Thank You

Paul Lohse

2 de sep. de 2014

The Salesman was very helpful and took the time to explain the many features of the car. The dealership was very friendly and made us feel compfortable.

Christy Murphy

1 de sep. de 2014

F-150,Great Service and prompt! Staff (Susan goes above and beyond!!)

Darla Ward

1 de sep. de 2014

Purchase 2014 Ford Escape and 2014 F150. Mark was very good to work with and answered all our questions. He has also been available when we have had questions later on after driving the vehicles for awhile.

Bruce Stauffer

30 de ago. de 2014

Would have liked to have been given the option of whether I wanted the washer fluid added

Rhonda Simonette

29 de ago. de 2014

We have always had o positive experience at Demls'. 3 cars in 4 years speaks for itself.

Dennis Ginther

29 de ago. de 2014

Purchased a Lincoln MKZ. During the delivery, sales representative explained and demonstrated the car's many features. Was a one hour presentation and very helpful. Finance manager had all the paperwork prepared in advance. The closing process was quick and efficient. Other staff members including the receptionist, sales, and service personnel were very friendly and courteous.

Darren Grangruth

29 de ago. de 2014

Service was excellent and on time! Friendly staff!!!!

Richard Hudson

29 de ago. de 2014

We leased the Ford fusion. Our entire experience was excellent.

Tim Dann

7 de feb. de 2014

I have bought many many vehicles from Demo Ford. I have purchased from Gary Deml but have always enjoyed talking with other sales staff as they have all been very helpful. Recently my wife and I purchased a used Lincoln MKT. The service we have received over many years is the best. We asked the service department to add a trailer hitch to are vehicle. When we took it in they checked it and it already had one under a cover panel. They could have charged me for it and I would not have known it was already on vehicle. They are the most honest and best service department I have ever used thank you everyone at Demo Ford for making our past and future purchases a very pleasant and fun experience. Tim Dann Waseca Mn

Customers

28 de abr. de 2012

Our daughter was interested in a car (1st time buyer) called & spoke with sales person...from the very beginning she felt he was being pushy she mentioned about coming down to take a look at the vehicle and was told they closed at 2:00... so you don't want to get here when were shutting the lights off. So we headed down (11:30) 1-1/2 hrs. to get there and find out that they had just sold it. The owner, said it was a case of one person not knowing what the other person was doing but a chance financing might not go through but until they know for sure we couldn't test drive. Ok understandable. We drive back disappointed but by Thursday(no call from them) we find it was still available. We were told if interested be prepared to buy without haggling over price. Fine all prepared we set forth on the journey again (daughter prepared to buy) meet with Owner and things seem to start out ok...saw scratches on front fender..she asked is it possible to buff out..his response, is it a deal breaker.. cause if so we're done. Our daughter explained that the deal breaker would be the sync pkg.that is most important.. he says he doesn't know anything about it but could have son help later..ok.. go for test drive and upon return she asks can someone show me how to use the sync feature...he says again that he can't.. doesn't mention anyone else coming to help... not even son... says he has customers waiting and tosses her the manual and says I'm sure you can figure it out then leaves..shes upset (rightly so) she's making a big purchase and felt he didn't consider her a customer. We tried to reassure her that perhaps he wasn't aware how he came across (trying to give him a 2nd chance)Stupid us..went in and were basically told who did we think we were that people should drop everything to help us..we mentioned we were just looking for some help and were willing to wait..again we were told they had customers waiting..we mentioned that we also are customers and are willing to wait give us a timeframe and the owner went off on us and basically started yelling.. WE ARE DONE... I've already given you too much time. This coming from us not even spending one hr. with him(not to mention our time back and forth) and ran into his office as he yelled out I could have retired today and then who would have helped you. Shocked we said, really all this because we asked questions and wanted someone to help us.. then you just lost a sell...the receptionist said don't worry about it... someone else will buy it. Leaving we thought what the heck just happened. It seems to us that if your not willing to haggle on price (which we never did) that customer service is the only thing you have to offer. They missed the mark completely...if you are considering a vehicle be cautious and Definately... Think Twice About This One! It was truly a memorable experience one I am sure we will never forget.

soccer mom

4 de feb. de 2012

I went to Deml for the right vehicle at the best price. Brad knew so much about my new vehicle and spent over an hour showing me how to use all of the great features. I felt very comfortable with him and the whole staff. I will recommend to friends!

George

2 de ene. de 2012

I traveled over 50 miles to buy my car from Deml Ford because of the great price and assistance I initially received over the phone from Brad before visiting the dealership. Brad explained on the phone that Deml Ford is no-haggle dealer and that their lowest price is listed on all of their vehicles. I did a lot of research online before I called Deml Ford, and based on the prices I saw online, I was fairly confident I would get a good price without having to go through the trouble of negotiating. When I arrived at the dealership, Mike worked with me while Brad was finishing up with another customer. Mike was very knowledgeable and courteous, and he did a great job of answering my questions until Brad could assist me. Brad then joined me on a test drive, which was very helpful since he was able to answer my questions that I thought of while I was driving the car. He was not pushy and did not come across as arrogant - rather he was very professional and helpful. It was not a high-pressured sales pitch like I have gotten at other dealers. After I decided to buy the car, the finance person did a very good job of explaining my financing options in manner that was simple to understand. Brad then showed me how to use all of the features on my car and made sure I was comfortable using everything before I drove away. I was so pleased by my experience that I still bring my car back to Deml Ford for service and maintenance. Everyone I have encountered at Deml Ford has been very kind and treats me with respect. I have always had a great experience at Deml Ford, and I have recommended Deml Ford to my family and friends.

ande1352

23 de ago. de 2011

We went into the dealership looking for a certain car. We had talked to Brad Deml originally, and looked for him when we got there. Apparently he was helping another customer when we got there so we had to wait for twenty minutes to a 1/2 hour or so. No one else was available to help us. When we finally met Brad he took us out to the car we were looking at, and showed us the vehicle. So far so good. We liked the car and it looked clean so we asked to do a test drive. Before he would allow us to test drive Brad started getting very pushy, explaining that they have a one price store, and that he wouldn't allow us to test drive unless we were "happy with the vehicle's price, and would agree not to haggle with him about price after the test drive. I kind of laughed it off, but he was insistent that we had to agree on the price, being very pushy. I told him we were serious about buying the car otherwise we wouldn't have driven 50 minutes to get there. He finally agreed to let us test drive. When we asked to test drive alone he wouldn't allow us to saying that they have a policy about not allowing solo test drives (only dealership we went to that had such a policy, he said it was for liability purposes), so he rode along with us. On the test drive Brad was talking the entire time so we couldn't hear the vehicle's engine noise, or really evaluate the car. Still, we thought the vehicle would be a good fit. As we were pulling back into the dealership my wife asked if it would be ok to get the vehicle inspected, indicating that we were very interested in the vehicle. This is where things started to go bad. Brad took exception to us wanting to get the car inspected. He started acting offended and saying how dare we question him, and his integrity, that he wouldn't have bought this car unless it was in tip top shape. We explained it wasn't that we didn't trust him, but when we're spending that much money we want to make sure there are NO problems, not just rely on his word. He then said that the dealership had a policy of never letting the car off the lot, even for a pre-sale inspection. He said we could bring out own mechanic to the dealership, but that we couldn't take the car to the local service station, even if he came with us. He then belittled us for even wanting to do an inspection, acting like we were stupid for wanting to get a car with less than 50,000 miles inspected. He then proceeded to go off on a rant in the parked car about how he sells 300 cars a year, how they've been there for 20+ years, and how he has never in his entire life had someone ask to inspect a used car with that few miles sold at his store. He went on and on, and we disagreed with him on a few points about how we were spending so much money and wanted to make sure, he just couldn't see the logic. We got out of the car and he continued talking, saying the same thing over and over about how he was offended and he had never heard such a thing and how we'd be wasting our money with an inspection. He went on about how he was the owner, and how they were a top tier Ford dealer, and how he sold 300 cars a year (again!) Finally he started talking about how maybe this wasn't going to work out, and how maybe we shouldn't work together. I think this was the first time I actually agreed with him. My blood was starting to boil, and I don't usually frazzle very easily. At this point I started walking away and told him we needed to talk about it. While we wanted the car at this dealership, and it fit our needs perfectly, this dealer was rude, arrogant, and talked himself out of a sale. He was the perfect anti-thesis of someone who values good customer service. And since he's the owner I would assume that this typifies the dealership. I would highly recommend avoiding this store if you value good customer service and someone who isn't going to talk down to you and try to make you feel stupid.