Toellner1988

23 de sep. de 2015

Don Elliott in East Bernard is the best place to get a new or used car. The sales staff are the best. They work with you finding the car or truck u want. We bought a truck, a car and a SUV from them and we r 100% satisfied. Everyone needs to buy their car from them. We will never go anywhere else!!!!

comet

1 de jun. de 2015

I gave the high rating because both Brandon Krushall and Gary Krushall were a pleasure to work with. Brandon was very accommodating to meeting all of our requests.

Humberto

26 de may. de 2015

I was in the market for a newer F150 after driving a 1999 F150 for several years. I live in Dallas and I have had some bad experiences in the past with other dealerships from Dallas. I was visiting Houston and contacted this dealership and expressed my concern when I initially talked to Brandon at Don Elliott in East Bernard. I called and he was a joy to work with from minute one. He was very fair each step of the way. I walked in handed me the keys and let me drive off by myself. I tried to negotiate, but in this case the the price was already right and I had known that, but you never know. He was very honest every step of the way. I brought my spouse back later to finalize the deal and he had to re-explain some stuff and seemed happy to do so. This dealership is not the large dealership you will find in Houston or Dallas, where you talk to a salesman, who has no authority and has to get approval every move they make, but what they are is a small town dealership who will treat you like a customer should be treated. They are 30 mins outside of Houston and worth the trip, because Don Elliott Ford has brought back my faith in how buying a car should be.

b70sulak

16 de sep. de 2013

The sales staff was second to none. They made me feel very comfortable. It was almost like dealing with family. They did everything to accommodate my needs and did not pressure me to buy until I knew exactly what I wanted. I visited the dealership 5 to 6 times in a 3 week period trying to make up my mind on the type of truck I wanted, and once the decision was made they found exactly what I wanted and had it to me the following day.

Majekboy

30 de ene. de 2013

Called Brandon and told him what I was looking for..he located the truck..gave me a price that beat everyone else. Truck arrived shortly thereafter..just as promised. Dealt with Gary on the financing and truck accessories. This was the easiest truck purchase that I've ever made. I recommend this dealership over all the rest!

panther_12

2 de jul. de 2012

Great dealership Gary and Brandon where great people to work with. Everything was very simple and easy. I emailed ahead about the vehicle I wanted and made and appointment. When I got there they had it ready for me to test drive. After that we quickly filled out the papers and the car was mine very simple no games.

CBARTOS

1 de jul. de 2011

Great experience! I called inquiring about the vehicle I was interested in & scheduled an appointment that evening. They were more than happy to stay after closing to accomodate us & began the financing process - we were there maybe an hour. The next morning I was called with all the financing information as promised & picked up my vehicle that evening after work. They really went above & beyond to make it all happen so smoothly & we will definately buy from them from here on out.

knmezzo15

22 de dic. de 2010

We drove over 100 miles to purchase a car. We met with Gary and Brandon. We checked the auto check and it said that the car was looked at by a mechanic on a 100 point inspection. We drove all the way out there to find out that the pictures can be deceiving. There was a dent in the wheel well and 2 deep scratches in the bumper. There were chips along the side and the tint on the windows was peeling. Online the pictures were at angles where you couldn't see this and it said it had EXCELLENT exterior and EXCELLENT interior. All of this was disappointing, but we still wanted to buy. When we talked to Brandon about it- he came back with 'weren't there pictures online?' He didn't seem all that apologetic. They knocked off $50 because of the tint... We test drove the car and were happy with how it drove. We had called the dealer in the morning and asked if we could pay with our debit card and they said YES! So we did not bring the cash with us. We were buying the car outright- no financing. Once we were ready to purchase- they told us that we needed the cash because the debit card companies charge them a fee. Well of course there was no wells fargo in this town- so we had to drive 25 minutes to the nearest one!?!Then after hours of figuring things out, we were finally ready to get back on the road when we realize the AM radio works but the FM radio does not. The service department looked everything over but couldn't figure it out so they sent us on our way and said- take it to a Ford Dealer in your hometown and we'll pay for it. Well the dealer finds out that the whole radio needs to be replaced and Brandon says he can only pay for half of that. Then we find out that the windshield wiper fluid dispenser does not work and the windshield wipers themselves needed to be replaced.Then we start hearing a noise when the radio is off. We take it in to a mechanic and they tell us: 1. The engine needed a tune up.2. The ignition coil needed to be replaced.3. One hub bearing was bad and needed to be replaced ASAP.4. The brake pads were shot and needed new ones.5. The rotors were turned too thin and needed to be replaced.According to Don Elliot Ford- their mechanic looked everything over- the guy we took it to said that there is NO WAY Don Elliot's mechanic did not see all of this. Brandon said they'd pay for the hub bearing but because it was not major mechanical problems- they would not cover the rest.All in all, it was a very disappointing experience. We were first time used car buyers- we should have checked the windshield wipers and the radio before purchasing the car- but the rest should have been fixed before they tried to sell the car.STAY AWAY FROM THIS LOCATION UNLESS YOU ARE BUYING A NEW CAR!!! If you are wondering why their cars are so cheap- there's a reason... they didn't do the work to make the car perfect.