Mits Fam

25 de jun. de 2016

We are a Mitsuibishi family so when it was time to purchase a new car, naturally we wanted to check out our best brand. While we were having one of our mitsuibishi vehicles serviced we decided to 'window shop.' And although we had planned to shop around to other brands we first shopped at the irving store and because of the excellent and helpful customer service from Nestor, great deal from Jason and spectacular incentives from mitsuibishi we left the showroom with a very happy new purchase. Don herring mitsuibishi has always exceeded our expectations in service including the front desk staff and Ray in the service team. Don Herring has top notch service, great inventory and friendly staff. We live in NW Fort Worth but travel 30 miles to irving to service our mitsuibishi vehicles.

J W Richey

15 de jun. de 2016

For 15 years my family has counted on the Don Herring family dealerships to keep us safe on the road. This is our third purchase at a good price well within our budget. Our last vehicle provided well over 263,000 worry free miles. Your commitment to be the best is the reason your number one.

Ricardovela

13 de jun. de 2016

Thought buying my first car would be a pain, but I was wrong. These guys made it a great and easy buying experience. Tim and Nestor really made me feel welcomed and were easy going. Was in and out in about an hour. Great experience and great service.

DCTOC

27 de may. de 2016

This dealership has a friendly and understanding sales staff that will make your buying experience pleasant and pressure free. Nestor Rodriguez did a great job getting what we needed.I have been a Don Herring - Irving service customer since I moved to TX and can tell they have the same friendly and knowledgeable staff across the board,

Guardado, Guadalupe1960

27 de may. de 2016

Just want to say that we had a GREAT experience buying our van and my daughter's car. We had the pleasure of purchasing 2 vehicles and am defendantly buying one for my son in September. Nester was so AWESOME!! Will be a customer for life!! Thank you for ya'lls kindness

lilic25

25 de may. de 2016

I was really happy with Nestor and Tim. They were fun to work with and took really good care of me. I would recommend Don Herring to anyone looking for a car!

zenek

21 de may. de 2016

Bought new car this morning , it was quick , honest up front deal , great help from Nestor Rodriguez , He was the one who brought this great deal to us .

J.C

2 de may. de 2016

Very pleased with the service I recieved..even though i didnt have perfect credit they were still able to get me what i wanted..Thank You

Cristina

2 de may. de 2016

This is a great place to shop for a vehicle. The sales clerks were very respectful, kind and accommodating.The company itself has a great variety of vehicles to choose from.

sheryl

18 de abr. de 2016

The people at Don Herring in Irving Tx are excellent. This will be the 8th vehicle that me and my family have purchased from this dealership. We are always treated with respect and they always do the best that they can to get us in the cars that we want. Tim, Jason and Gerardo and now Walter are the best!!!!

HappyCustomer

18 de abr. de 2016

I purchased a pre-owned vehicle from this dealership and am very happy. Although they would not come down from the list price as much as I had hoped, it was an extremely fair price for the vehicle and I couldn't be happier. Even though I was pre-approved at a great rate, Tim Carpenter, the GM asked me to let him see if he could get me a better one. I obliged. We went to get a bite to eat and when I came back the vehicle was parked in front, washed, gassed up and ready to go. Tim was able to beat my pre-approved rate and had me out of there quickly when we returned. They also have a great Don Herring "Difference" policy regarding dings in your doors and cracked windshields for a limited time after purchase. Overall a pleasant experience!

FrustatedGuy

11 de abr. de 2016

I upgraded my outlander with a newer release outlander last Nov 2014. JR was the one who convinced me to get it. He was great, he showed me how the newer outlander worked and we even did a road test before bringing the car to home just to show me how an ACC worked. I only had one issue during that time. I have just purchased a roof rack kit for my previous outlander, so i told JR that i need to take it back and put it on the new outlander. However, there was no key that was provided to me when i purchased that roof rack, so there is no way they can do it at that time. He then promised me that they will try to contact other dealer/office that they might be able to get a key. To cut the chase, JR transferred to another dealership. So i have been talking to Jason Bell (JRs manager or senior?) since then. For more than a year (it's already April 2016), this issue has not been resolved. They promised me they would get back but which never happened. I am only able to speak with them about it if i go to the office. He made me speak with the service manager, Mike Wright. Still nothing happened, i always got the same promise. Until today, Jason confirmed that he couldn't do something about it. The reason being is that JR is not anymore connected with them and that the agreement was never put in writing. I mean seriously. If i have to upgrade any of my cars, i may still choose mitsubishi but never on this dealership!!!

Theresa

11 de abr. de 2016

The salesperson was knowledgeable and very helpful. The overall atmosphere was very professional and not "zoo-like" unlike another dealership in Arlington! The service was exceptional.

Will.Berry78

10 de abr. de 2016

Wife and I walked in, told Jamal exactly what we wanted. They made it happen. Didn't get the run around and didn't waste my time. Best service I've ever had. Thank you guys!

Rosh

8 de abr. de 2016

This dealership has an expert management staff and excellent customer service to rectify any and all issues. It's probably why they've gained such a great reputation, which is well deserved. That being said I cannot in good conscience give their service center a positive review. I brought my car in for a routine transmission flush and to run a diagnostic because the check engine light had gone on. The problem was an O2 sensor, a fairly small repair. They had to order the part, and told me to come back the following Monday for the repair. But they charged me for the diagnostic which is not a common occurrence when you're getting repairs done in the same shop. In my experience I've never actually been charged for this. Two days later before I had gone back for my O2 sensor installation, my car wouldn't start. No issues with my car, the alternator, the starter, and the battery was new. Couldn't figure out what was wrong so I called AAA. AAA arrived and fixed the issue within 30 seconds. It seems that the Mitsubishi dealership service center had taken the battery apart and failed to tighten it back on. Literally just an issue of an untightened screw that caused me a morning of headache, not being able to get my car to start. This is a careless mistake, but one loose screw can cause greater problems than just a car not starting. It can be an issue of life or death if a few screws are loose in your car.Initially I had felt that both myself as a customer and my car, had been dealt with rather carelessly and recklessly. Until management stepped in to fix the problems. I applaud them for this but still wish the issues could have been avoided from the start. I don't think I should have been charged for the diagnostic, which in the end would have been burning $120 for no reason, IF they had not done the repair for me at no cost. I also can't find any justification for not tightening the screw on my battery. Causing me a full morning of headache with AAA. I certainly won't be back to this service center, but I hope that management will be able to take a very good look at the goings-on here and make sure that the mechanics are doing their due diligence and that the service attendants are charging fairly. I do have full faith that Don Herring being of the highest caliber in dealerships, will fix these issues promptly.

Andrew Knowlton

5 de abr. de 2016

1 year ago I purchased a new Mitsubishi Lancer at this location. I was very impressed with the knowledge of the sales staff and the willingness of the dealership to help me get into a great vehicle. Having no issues with the Lancer, and needing a replacement for the family minivan, I went directly back to Don Herring. Like last time, I was very impressed with everyone's knowledge and professionalism.

Greg

29 de mar. de 2016

Everyone at Don Herring Mitsubishi is friendly and helpful. They worked with my wife and me to make sure we got a deal we were happy with.

Jose Torres

23 de mar. de 2016

Gerardo was really helpful and professional in getting me a great price! (made me feel like family) Carlos was also very helpful and provided great customer service. My family have bought two vehicles from this dealership and have walked away very happy. Both Gerardo and Tim were very attentive in assuring that I understood and was content with the deal I was getting.

Sai Srinivasan

21 de mar. de 2016

We purchased a '15 Mitsubishi Mirage yesterday. Jamal at Sales and Tim at Finance coordinated the deal. Both were very professional and courteous. I look forward to visiting for the first maintenance service. Thank you.

April Davis

18 de mar. de 2016

Great experience, we are a returning customer. Excellent customer service. Looked at 4 cars that we had previously viewed online. Drove the vehicles to see which one we liked best and decided what would best accommodate are needs and are wants as a family.

Daniel734

17 de mar. de 2016

Gerardo was very professional and did not pressure me to buy a car. He took the time necessary to get to know me as a person. As a result, placed me in the Lancer which suited the life that I have right now. I appreciate everything the Mitsubishi dealership in Irving, TX. Can't thank you guys enough!

Daisy

29 de feb. de 2016

We came early for our appointment to drive the car. Gerardo was available and took us right out to test drive. He explained all about the features before the drive and responded to our questions as we drove. Very nice man, and was very professional. We got the exact SUV we were looking for. It was the best service we have had, with any dealer.

Cretia H.

26 de feb. de 2016

I went to look at an older vehicle around 6:30 pm. Wasn't extremely happy with the way it drove but was going to try it anyway. Gerardo was honest when he said the bank wouldn't finance it because of the year. I had looked at a car on the showroom floor but thought it would be too much. Not the case. Jason and Gerardo stayed a little late but had me financed and in the car, payment and interest rate I wanted. There was no pressure at all. Awesome experience and I will be back.

Perez1

9 de feb. de 2016

This was a great experience buying a car from Don Herring dealership. We went looking for a used car and after looking around everywhere, we found exactly what we were looking to buy. The sales person, Walter took real good care of us and answered all of our questions. We felt good purchasing this vehicle, and the transaction went smooth and quick. I would truly recommend this dealership fir anybody! Thanks Don Herring and our salesman (Walter) for our great experience!

jonayala15

26 de ene. de 2016

My experience at Don herring Mitsubishi has always been a good one everytime we go in there they treat us like family. This is the second car I have purchased from them. It's always hassle free and they get you the best deal possible.

cesar1575

25 de ene. de 2016

Muy buena atencion.esplican muy bien todo el prosedimieto.definitivamemte recomendaria.amis amigos para que vengan.por su carro..no se que mas decir muy satisfecho..

Txdfw75

5 de ene. de 2016

My wife and I found a used vehicle online. We contacted Gerardo via email and recived a quick response. We visited the showroom, test drove our new car and signed all paperwork quickly. Gerardo was professional and friendly. Tim explained everything in detail when signing the paperwork. Very pleased with the process.

tfriday4651

29 de dic. de 2015

I was in a bind and needed a car fast. I was selling my paid-off 2008 Galant Ralliart that I still LOVE to a family member who needed a car fast, it stays in the family and I still get to see it. ;-) I was therefore sans vehicle. I usually do all my homework on a vehicle BEFORE walking in to a dealer, but this time I was not able to as it was Christmas Eve (busy). Carlos was very nice, and worked to find the car that I wanted with all the options I needed. When it came to playing the payment game, I am not a fan, I worked with Tim and he got me the payment I could afford. In the past I get financing first, and go to a dealer as a cash buyer and know the price of the vehicle I am getting, and negotiate the price of the vehicle vs. payment, so this was like flying blind for me. Jason Bell came by and shook my hand and congratulated me on my purchase. Overall a great experience as later I found an ad for the exact vehicle I purchased, and for a while thought I had not received all the discounts it noted, but once I calmed down and crunched the numbers, it was exactly what they said, just noted differently on the contract. I do highly recommend this Team. They are fair and care about their customers. Thanks Guys! I am absolutely over the moon in love with my 2016 Cosmic Blue Outlander!

Aadmom

28 de dic. de 2015

I found the car I was looking for online. Don Herring Mitsubishi had the best price for what i was looking for. My husband and I arrived, at the dealership, Carlos was our salesperson. I was impressed by his level of knowledge about a car thatis not one of their fleet. He was professional in no way pushy. Finance manager, Tim Carpenter was a magician and somehow made a great deal that we all could be satisfied with. This was easily the best and easiest car buying experience I have ever had!

Garrett1

23 de dic. de 2015

Salesman (Walter) was not pushy at all. They let me take the vehicle I was looking at to my mechanic. After a little haggling they worked out a deal for me that was pretty close to what I was asking. Sales process was pretty simple and Tim let me take my time looking over the paperwork. Walter went the extra mile and helped me return the rental car I had been driving. They also got me a 3.9% rate....much better than the lying salesman at another dealership who told me the best I could get was 18%. Overall good experience. Cons (minor): interior of dealership could use some sprucing up (water stains on ceiling), Christmas music was really loud (but it eventually got turned down), took a little bit of work to get the accurate info on my warranty and to get an owners manual for the used car I bought.

Marissa Rodriguez

28 de nov. de 2015

Don Herring really goes above and beyond to take off his clients. His staff all helped us pick a top safety vehicle for my family especially for my kids.Carlos really went above by, doing every little thing to help set up the vehicle with Bluetooth to my phone and all the apps. He was very patient and took time to tell us every detail. Thank you for ask your help!

michael szupiany

22 de nov. de 2015

I walked into the dealership on Thursday Nov. 19th and talked to Carlos... i told him about the situation i was in...Within a day.. Carlos and Tim had me into a New 2015 Outlander... Very helpful and understanding of my situation. It wasnt easy so i thank you both!!

ESweetie

17 de oct. de 2015

I previously had a 2008 Mitsubishi Galant so I didn't need to be sold on the quality Mitsubishi cars, but what I currently had was a 2010 Suzuki SX4 (to my everlasting shame) of which I was more than willing to part ways with. The Don Herring Team were friendly and worked hard to earn my business. I received an EXCELLENT deal and believe it or not they were HONEST when working the numbers, upbeat, and spoke plain English, no technical jargon that would require a Car Buying for Dummies Manual to decipher car speak. I have had my fair share of cars and am familiar with how the whole car buying process works. Out of all of them, this team assured me BEFORE I left. I knew exactly what I would be getting into before I signed the dotted line and the only hustle and grind was to get me the best deal possible and they delivered.

paul2015

17 de oct. de 2015

I purchased my new car today and had a great experience. These guys know how to treat the customer! The sales staff here are genuine honest guys that care about your budget and needs and go over everything very thoroughly. I searched all week long for a vehice and went into over 20 car lots and dealerships all over the metroplex. These guys treated me the best as soon as I arrived on their lot. I highly recommend Don Herring Mitsubishi Irving. Don't waste your time anywhere else like I did all week!

JMesa15

6 de oct. de 2015

I went to look at a mustang and as a first buyer I really didn't know how buying a car worked, but they made everything seem so easy. Everyone in the dealership was so nice. Walter took really good care of everything, he explained everything so well. I already love my car that I got from Don Herrings Mitsubishi in Irving!

JRed

25 de sep. de 2015

Gerardo created me outside the dealership and asked how he could help me. He was not pushy at all and had all the information I needed to make my purchase. He worked well with me on the trade in value and purchase price. He even found the exact vehicle at another dealership location and had it delivered to the Irving location.

sherry s.

22 de sep. de 2015

I love them all. They are friendly, honest and try their best to help their customers out. Both my son and I have purchased our cars from Don Herrings dealership. I have been in many dealerships and all they did was to complicate things. Don Herrings employees are like a family and they make you feel at home. I have been their customer since 2012 and will never take my business elsewhere. Recently we traded in our cars and got the best deals ever. Gerardo, Tim and Jason did everything in their power to get us the deal we were looking for and made sure that we walk out satisfied. My appreciation and gratitude goes beyond words. Everyone in this dealership is a star however Gerardo, Jason and Time are the super stars and I trust them with all my heart. Greatest people to do business with, you will never regret it.

HTLee

17 de sep. de 2015

I had the best experience here at the Don Herrings - Irving location! I enjoyed the friendly atmosphere and all the details John provided to me. Tim and Jason were extremely knowledgeable about the products and finance options available. I absolutely love my new Outlander Sport GT and all my friends compliment me on how good it looks! Because of the excellent staff at the Irving Don Herring dealership....I have had the best car purchase ever!! Thanks guys! HTLee

bekka102

15 de sep. de 2015

We were helped by Tim Carpenter, the general sales manager, and Carlos Gutierrez, a product sales specialist. They helped us find the perfect car, made the paperwork a breeze to complete and had the car in gorgeous condition to drive off. They made sure that all our questions were answered and that we had a detailed overview of all the car systems before we left the dealership with it. Could not be happier with every aspect of the purchase - the best car dealership I have even worked with!

Satisfied Customer 08292015

31 de ago. de 2015

I am really satisfied with Don Herrings Mitsubishi sales staff. John was courteous and knowledgeable and gave a no hassle Great Deal.I just purchased a 2016 Mitsubishi SE Outlander and I was able to purchase the vehicle for about$3K under final MSRP. (There were $2K of Rebates).The whole process took about 3 hours. Looking at vehicles, Test driving, Pricing and arranging financing. I definitely recommend them.

kjp

19 de ago. de 2015

If you are considering a purchase this is the dealership to come to!! From the moment I stepped in the lobby, I knew I had made a good choice. I browsed the cars on their website and sent an email requesting a test drive. Romareo promptly called me back. Including the test drive, my time in their office was less than two hours. I received excellent customer service from Romareo, he had expert knowledge of the vehicle I was interested in and answered all my questions. The credit manager quiet and pleasant had me in and out like a flash. I felt like I was important the moment I walked in. Thank you all for making my first car buying experience in over 10 years a very enjoyable one. I recommend this dealership and especially Romareo for great customer care. KP

kim123

13 de ago. de 2015

We were greeted at the door with a warm smile and handshakes. Jason and Gerardo were amazing two thumbs up for both.. truly loved my visit and I love the fact that Jason and Gerardo was so encourgeing to me love it.

Outlander1743

12 de ago. de 2015

Very painless, extremely knowledgeable, helpful were able to get me my Outlander for the price I wanted, paid off my trade and didn't have to fight anyone.... Actually a pleasant experience ! Cudos to all.... Wish you were closer to Burleson.,............ Jane Nevaquaya

margaret3542

2 de ago. de 2015

This is my 3rd car from Irving Mitsubishi. My salesman Gerardo, Tim GM, and even Ray in auto service have always treated me with honesty and perfection. I highly recommend this dealership and when I purchased my new 2015 car last night it was easy and awesome.God bless this dealership and the professionalism of their staff.Thank you and happy sales,Margaret Lee

Zoe6400

1 de ago. de 2015

This is my 4th Mitsubishi and the 2nd one that I have purchased from Don Herring in Irving. They listen to what I wanted, gave me a great price, and in less than 2 hours I was driving out of the dealership with my 2015 Outlander Sport. My product specialist, Walter Murga was very knowledgeable and helpful in my purchasing process. They like dogs.

Denasmits

1 de ago. de 2015

Thank you Romareo. You were a great help to me. I really needed help getting in a car with lower payments and better mileage. I know I was hard to deal with. You were extremely patient with me. I appreciate you. Thanks again!!!

Lizdan6262

23 de jul. de 2015

The guys were fantastic and knowledgeable. They went out of their way to make this experience as easy as possible. Will go see them again!

lizdiaz225

20 de jul. de 2015

I just bought my new 2015 Lancer this weekend and I couldn't be happier with the car! Gerardo and Tim did the best that they could to help me out and made me stress a little less about buying a new car. I would definitely recommend this to my family and friends and if this review says anything just know that this is the best dealership I have ever been to! Thanks Don Herring and Staff!!

newcar

27 de jun. de 2015

i was going to see if i could trade in my car and get a new one was pleased with gerardo he did everything to accomadate me

Jukurei

1 de jun. de 2015

My wife and I went in for an SUV but got pointed in a new direction. The sales rep Jason Bell was very helpful and informative in assisting my wife and I. Although, we didn't get a vehicle from them the process went smoothly and I couldn't have asked for better service. They were prepared to fight to get us that car.

Welcome

12 de may. de 2015

I was having to get a new car after being hit and my car being totaled. Gerardo was so helpful and did everything he could to get me in the car I wanted at an excellent price. By far the best buying a car experience I have ever had!

gendron

22 de abr. de 2015

As my wife and I entered the lobby (we had a good experience in 2009 buying a Galant), we were welcomed by a friendly sales rep named John. He made us feel welcomed, found out we wanted an Outlander Sport (rally red with roof racks) at a fair price. John/Jason/Jonathon (sales/pricing), Tim (finance) and Mike (service), all were warm and friendly, and hit a home run on delivering exactly what we wanted. In all my car buying experiences, this by far was the best, and John really stood out as a promising sales person, along with the experienced team behind him. We will certainly recommend Don Herring to all our friends as they deliver on product, pricing, and service! Hats off!Joel & Julia Gendron

guppie365

22 de abr. de 2015

I told them what I wanted before my visit and they had it ready when I got there, even when I changed my mind they responded smooth as butter. These guys worked with me and made my car buying experience one I will remember and they have won me for life.

ricardo

22 de abr. de 2015

I would like to let you all know that Jose Carlos Gutierrez was great. He was very helpful on this deal and very professional. Excellent Person to deal with it.

TXfinTX

21 de abr. de 2015

We browsed the internet to determine our price range and parameters of options that we wanted for our next vehicle. Our previous vehicle was a 2005 Mitsubishi Outlander, and loved it so much that we did more research on the size, options, and price of the 2014 or 2015 Outlander. Then we looked at the dealership's web pages, and Don Herring Mitsubishi was the only one that had a large selection of vehicles and options for the model that we wanted. The other dealerships in the area couldn't even scratch the surface with in-stock vehicles when we were window shopping. Again, donherring.com won, therefore we made plans to visit the Irving location.When it was time to test drive and get a feel for the new model Outlander, the process went smooth. The salesman made it easy to covey our wants, and then to compare it to what was available on the lot. Our heels were dug in on a price that we were NOT willing to go over. They LISTENED! Our only aftermarket add-on was a trailer hitch; it was available for install in less than a week, and that,too, was a smooth exchange.So, to summarize; we are very happy customers with our second purchase at Don Herring Mitsubishi, and proud owners of ANOTHER Outlander. When you find: -a vehicle brand you like,-a dealership that possesses quality vehicles,-a great sales and office staff... it makes for a no headache, easy buying experience.

cn

19 de abr. de 2015

Since arriving at the dealership, no pressure at all. Employees super friendly and willing to help you get a new vehicle. Very happy with our experience.

1100marlene

18 de abr. de 2015

This dealer ship was clean inside. Everyone was so professional and even the GM came out of his office to say hello.. The salesman I believe named Gerrado or aka G-money was exemplary. He was patient and wanted to find the best car for my needs. A Mitsubishi outlander sport .... Not to mention the finance associate did a great job as well.. I'm coming back in four or three years to by a Used Mercedes from here... lol .

Mrs. Peacock

16 de abr. de 2015

I did not arrive at the dealership actually expecting to drive away in a new car not to mention a BRAND new car. I was in a situation where I had to get rid of a car that was mechanically unreliable and financially devastating. I wondered in to the dealer to see what I was up against in getting rid of this burden of a car. I was greeted by Carlos with a big smile and a warm handshake and the rest is a happy ending!! He let me test drive what I wanted and how I wanted. When it came down to numbers, these guys were able to get me into a BRAND NEW CAR for 1/3 the interest I was currently paying. They great thing about it was that I wasn't pushing them to let me have a new car, thy were working for me to get me good deal I needed! These guys did all the work and they did it professionally and with some of the best customer service I have experienced in a LONG TIME. I could go on and on about how wonderful this experience was, but I will sum it up with a big THANK YOU to Carlos, Jonathan, Tim, and Don Herring Mitsubishi Irving. You ARE APPRECIATED!!

Jazzmine23

22 de feb. de 2015

I have purchased a lot of a cars and this is the best service I have had they did not take up too much of my time we had a great time together I am happy with my car

leyri1

2 de feb. de 2015

Fui al dealer solo hacer mi cambio de inspeccion. Cuando uno de los vendedores se aserco preguntando si esta interesada en cambiar mi carro por que ya tenia mucho con el carro biejo. Yo bromeando dije que talves. Por razones que estava segura que no podia sacar otro carro nuevo. Gracias por la gran alluda y el buen trato totalmente se los recomiendo. Y gracias a JR R quien fue quien me alludo y me convencio

KirtK

14 de ene. de 2015

This was a great car buying experience. Jessica & Jason did as they promised and Tim got the financing done. All online and without and hassle. I got the Outlander I wanted for the price that I wanted. I can highly recommend the Irvine staff of Don Herring.

taraharmon

10 de ene. de 2015

Loved loved loved my experience here! Jason Bell took great care of us & Tim in the finance department got us where we needed to be. Thank you for working with us on what we could afford & getting us in & out! We will definitely be recommending you to everyone we know!

Eric

27 de dic. de 2014

I live in Glendale, AZ and recently purchased a used 2005 Ford Expedition. After reading the reviews on this website I decided to give it a go. In purchasing the vehicle, I dealt over the phone with several sales people. I asked very direct questions such as are there any check engine lights on and tell me about the interior/exterior. Here were the responses: There are no check engine lights on and the interior and exterior are in great shape. So, with those responses I decided to purchase the vehicle. Now bare in mind shame on me for no flying out to view the vehicle and being so trusting as I work for the fire department and was unable to get time off to get to Dallas. When the vehicle was shipped to me I was quite shocked as to what I saw and smelled. The interior smells like a an ash tray and there are several dings around the vehicle. One of the dings looks like a pellet gun was shot at it. In addition, to the interior and exterior the tire sensor light was on within the dash board. I called and texted with the lady that I primarily dealt with, their customer retention person. I brought to her attention about the tire sensor light. Her comment was "that was something that should have been addressed prior to shipping if the light was on". I went ahead and had Discount Tire repair the THREE of them that were bad for a cost of $190 hoping for a reimbursement. I recently sent a text to their Sales Manager and Customer Retention person and the response I received back was "the vehicle was sold as is". As a consumer I understand this concept. However, when specific questions were asked about the check engine light and etc and false statements were made something should be done. Shame on me for not flying out and checking the vehicle. Had I done this, I would have seen the light and had them fix it. DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP UNLESS YOU CAN VISIBLY INSPECT IT.

ticomorris

26 de dic. de 2014

If you have heard a salesman say sure we can get you approved and when you got to the dealer it was another story, you know how frustrating dealers are. You will not get that at Don Herring Mitsubishi Irving. From the time I talked to JR on the phone til the time I drove off the lot in my new car, everything he said was the truth. I have never seen a group of people work so hard to get me into a vehicle and still get the terms that I wanted. I will not be shopping anywhere else for my next vehicle except at Don Herring. Thanks JR, you made my Christmas great.

CORONADO4

14 de nov. de 2014

I've bought a lot of cars in my time and this was the BEST and FASTEST experience I have ever had. I negotiated the price over the phone, filled out the credit application online and ALL I had to do at the dealership was test drive the vehicle, sign the finance papers and go over the vehicle with my salesperson. I was in/out in less than an 45 minutes. Thank You Walter, Jessica, Tim

diana.k.duncan

29 de oct. de 2014

My husband and I had got a special coupon from Don Herring in Irving, Shane Williams help us and was always truthful and kept in contact letting us know what was going on with the process. And the finance guy Jonathan is also our friend and Tim Carpenter went beyond to get us approved, plus with great interest rate. I looked outside and saw this beautiful Outlander. Thank you Don Herring Irving! GREAT JOB GUYS

MajorT

28 de oct. de 2014

I was promptly greeted by a staff member of Don Herring Mitsubishi Irving upon my arrival to that facility. I was in the market to purchase a Ford Edge Limited which had been advertised with USAA Bank buying service for military personnel. Gerardo (salesman) was outstanding in his efforts to answer my questions and present me with information that was both factual and knowledgeable. He made our buying experience one that was enjoyable and stress free. Finally, our contact with the manager of the facility was a remarkably good one. He was knowledgable, friendly, efficient and had a can-do approach that was a pleasure to observe. Overall, this is an outstanding team and my wife and I will shop at this facility again in the future.

jasoncdJ

26 de oct. de 2014

Dealer reviews always seem to be over the top - either good or bad. I'm going to try to go into WHY I had such a great experience at Don Herring Mitsubishi in Irving.I started by emailing them expressing interest in a few Lancer Evolutions they had, and stated I preferred to be contacted via email. And they actually listed. I had great communication from Jessica their Internet sales director. We decided that I would come in on a weekday during my lunch break to look over and drive the car, but would not have much time. She promised me the car would be ready when I got to the dealership.And the car was ready. I was in and out in 30 minutes. Amazing, so many dealerships play games to keep you there. None of that at Don Herring. Jose took me for the test drive, and mentioned when we were done that he knew I had to leave soon. I asked him to have someone look over my trade in, and asked about a different Evo that was at Don Herring Plano.Jose had my car looked over just a few minutes later, and promised to get me the car from Plano to look at later that night or the weekend. Again, this is ALL done in 30 minutes including a long test drive.True to his word, Jose had the car from Plano a few hours later. I went back that night, drove the second Evo, and decided to start the negotiation process. Their first offer to me...was more than fair. Both the price on the car, and the value for my trade. I was a little taken aback - dealerships aren't supposed to work like this right? I asked for a few extras to be thrown in and a slight adjustment on the price, and we struck a deal.I came in the dealership with my own financing at 1.9%. They said they could match it, but were happy to let me use my own financing as well. Jonathan even stated they had worked with my credit union in the past, and they were a great organization. Very low pressure. I let them have my financing since they had done such an outstanding job.Jason Bell was filling in for the finance manager since this was late at night, and he did a great job on that part. Jason is a true Evo enthusiast, but also very knowledgeable and reasonable about performance cars in general. It felt like I was chatting with a fellow car guy the entire time. Really great group of people here at Don Herring, they acted like real people, no fake veneer put on to sell cars. And because of that, they got my business that day. I was in no rush to buy, this was a purchase for pleasure for me. I would go back to Don Herring anytime - this is how all dealerships should be!

tony.crawford.752

13 de oct. de 2014

The team that helped us was outstanding! Jason was very friendly and welcoming. He found and sold us into the Misubishi family for life. We will be telling our friends and family about seeing him.

Sandra Mary Brown

9 de oct. de 2014

We specifically went to Irving's Dealership to find a used Mitsubishi Lancer. We ended up finding exactly what we were looking for, and Walter & Jason helped us get the car we wanted within our budget. They even stayed late to help us out! We'll definitely come back for future purchases. :)

Allison Renee

1 de oct. de 2014

Jason did an amazing job helped us find the right car and we were in and out in an hour and I love my outlander thank you so much!

jchapa111

29 de ago. de 2014

I was very satisfied with the service and attention that I rec'd from Mr. Gerardo Garvalena. His ability to listen and explain was superb. I truly had a great time taking in the information that he was giving to me. Above all, he was also a familiar kin having sold a vehicle to my sister last month. I trust that Mr. Garvalena will continue to excel in his job as salesman for Don Herring Mitsubishi. Thank You! Jaime Chapa 214 552 1952

JV52988

21 de ago. de 2014

Inquired about a vehicle online. Filled out a information sheet about a vehicle. Jessica contacted me. I told her up front. That I just bought a new car. And that I wanted to trade it in for now less than $21,000 to $23,000. She told me that it should be a problem. That to just come in and let the sales manager Jason Bell, look at the vehicle. When I arrived I was meet by Walter Murga. He was very friendly. Took my information. And informed me that Jessica wasn't in the office. After we discussed pricing he went and talked to a manager. I was informed the price I saw online for the vehicle was $34,000. When it is listed for $31,000. He told me my payments would be around $900 a month. Told him that was not worth my time. He then went and spoke with Jason. Jason then came and spoke with me. He told me I would only get $18,500 for my brand new car I bought. I told him Jessica told me that I would get $22,000 to $23,000. He told me she shouldn't have told me that. And then was informed that my monthly payments would be over a $1000. I'm being told three different things by three different people. I will not be sending them my business, or anyone else's. People here need to stick by their words.

carren004

16 de ago. de 2014

I just bought my car yesterday. My experience was awesome. I filed bankruptcy earlier this year. I am about a week from being discharged and I did not think I would be able to get into a car. Not only was Joe Esnard able to get me into a car he put me into a brand new car. A car that is safe and off the ground for my babies. I could not have asked for a better experience. They exceeded all my expectations.

Sweetp5154

27 de jul. de 2014

My experience was the best. Walter was knowledgeable and helpful . Show us the differences between the Outlander and the Outlander sport. I will continue to do business with Don Herring

eaalderink

14 de jul. de 2014

I spent the day bouncing from dealer to dealer, jostling the salesmen with my fickle urgency to leave, seeing who would bring the right stuff to my attention. As it happens, I was testing out a used Toyota here, that I thought I liked, but I had to ask what Mitsubishi had similarly while I was in the lot. Great Scott! This model felt me! I couldn't seem too desperate, so I kindly refrained from filling out their survey of hopes and dreams to pursue the same venture elsewhere. Later that day, I went to the Don Herring in Plano. I wanted a test drive. I was designated shotgun... Okay I guess, but the point was to feel if I was good in it, not if the guy in the tie knew how to drive and talk at the same time. Looking at reviews, I knew noise and poor acceleration were the downsides of this vehicle. When this guy asserted his encompassing view, He pointed to lack of cupholders. When I low-balled my budget so as to actually stay within budget, he gave me figures at a negotiation 1k above sticker plus add-ons I told him I don't want. I called the guys in Irving, which basically saved me 3k on my metal squeeze. In fact, after the purchase I had every employee's attention, as if I was a god before them. A round of handshakes on me, and everyone, whether feigning or sincere, congratulated me on the dip in my savings. If I'm looking for another Mitsubishi, this would be the first place I'd consider buying.

bdavis265

10 de jul. de 2014

Excellent dealership. Salesperson was very helpful, patience and "no" pressure. The management of the dealership made it a point to not only introduce themselves but to ask about what my needs/wants were in an auto and a dealership. Everyone at Don Herring was a very good listener, responded to my expectations and delivered with the exact auto at the price I wanted. I have driven 3 Mercedes for the last 11 years and quite frankly had no expectations of their level of prospect/customer service being equaled. The folks at Don Herring not only equaled they exceeded. In fact, they where so good that they sold both my daughter and me! I would recommend them to anyone interested in having a smooth purchasing experience and driving away with a high quality vehicle and a great warranty.

vcheriyath

7 de jul. de 2014

If any of you who read this want a transparent, honest, no haggle car purchasing experience that meet the requirements of current day internet consumers this is the place to go. One of the best and transparent that I ever had in buying a vehicle. When we were ready to replace our Dodge Caravan after a lot of research we settled on Mitsubishi Outlander. Since the dealer of lowest quote from Truecar quote is in Houston area, I called Mitsubishi dealerships in Dallas area to find out whether anyone would be able to match the price. Among 7 dealers that I contacted by phone, only Donherring Irving was the most transparent and straightforward in telling that, they will match the price. Next day, when I visited their show room, I received friendly and honest service from Mr. Drew Kennedy and Mr. Mike Rice. In my past experience, working with Finance managers in car dealership is not at all pleasant, Mr. Tim Carpenter is an exception to this norm; he told me right away that he would not be able to match the rates that I have. Moreover, no gimmicks to up sell things that I am not interested in such as Zurich shield, anti theft device etc. etc... Although I expected little bit more price for trade-in Mr. Drew Kennedy was very professional in explaining to me the reasons they would not be able to come up with better valuation. I also would like to mention the prompt and friendly service of Mr. Gerardo.I will be recommending Don Herring Mitsubishi, Irving to all of friends and relatives. Outstanding Dealership

davisk8

25 de jun. de 2014

Don Herring was very easy to work with, I wasn't making a quick decision and they were patient during my car buying experience. I started test driving a few months prior to purchasing, Don Herring was very respectful of not pressuring me or calling me weekly but kept in touch frequently with additional information. They were not the usual pushy car sales men. When I did decide to buy a car they were quick and easy to work with making sure I had all the features I wanted at the price I wanted. Truly made the car buying process easy and painless. I would recommend to anyone.

FernyAlmanza

24 de jun. de 2014

Walter was very nice and very helpful , and stuck with me til I found the right evo. I want to thank him for everything. Now to drive my evo (:

gregg2253

12 de jun. de 2014

My Endeavor had electrical problems that no one else could fix properly except for Ivan! He did a great job and was very professional! Clay Cooley Mits tried to cheat me and lied to me about problem with car. Your people were up front, honest, and professional! I will recommend your service department to anyone! Ivan and Guy should get a hugh pat on the back for their work! WELL DONE!!!

Anonymous999

4 de jun. de 2014

Since I just came to USA in April, I don't know the system of purchasing, registration, insurance of automobile and so on...But people in Dan Herring are very kind, friendly, respectful and supportive to my wife and me.Therefore I enjoyed the conversation with them and was comfortable with buying the car from them.

Jeremyhogan

27 de may. de 2014

Paul showed me several vehicles in different trims, and guided me into trading in my 09 kia rio for a 14 Mirage, which i absolutely LOVE. He made sure i knew what i needed, was very knowledgeable and quick to answer every vehicle specific question i had. My partner has a Mitsubishi and loves it, so got this one for me.. Love the way it drives and love the way Paul didn't make me feel pressured and instead actually listened to me talk and figured out the real needs and wants i have for a vehicle. Thank you SO much Paul as well as the finance manager Tim for getting me into this wonderful car.. We will definitely be coming back to Don Herring exclusively for both service and future trade ins. THANK YOU SO MUCH!

Johnny Gilbert

19 de may. de 2014

I knew what I was looking for, before I arrived, and I was amazed by the service and attention I received from everyone at the dealership.Kudos to Walter/Jason, and Tim...

navarro72

14 de may. de 2014

Exellent service ,i'm very satisfied with the car, and paul and joe they khow how to treat customers,and every body and Don Herring as well

Dblackmore

12 de may. de 2014

My experience at Don Herring was awesome! My salesman Isaac was friendly and very patient. I would most def recommend them. I'm an inpatient person but they made it all worth it. Even catered to my kids while I tested drove different cars because I was so undecided.

drolater

11 de may. de 2014

My experience with Gerardo was great. I appreciated his working with me to get me into new car within my budget. Will be telling everyone.

kjd1295

9 de may. de 2014

I just wanted to say that our experience with Don Herring Mitsubishi was top of the line!!! Gerardo was wonderful and the staff worked miracles to make sure that we got the best deal!!! We will definitely be back for future vehicles!!

Skeevan

30 de abr. de 2014

From the minute I began contemplating buying a Mitsubishi, the sales team at Don Herring was very helpful. Mike RIce was wonderful in helping me pick out a car that fit my budget while also including as many of the bells & whistles as I was asking for. Jessica Egli was also helpful in working with me to fill out the needed paperwork, and guiding me to Mike. The whole team there is incredibly friendly, knowledgable, and works very hard to find the perfect vehicle for you. I would recommend this dealership to anyone, and give it a 10 out of 10.

megawoman

23 de abr. de 2014

I just purchased a 2013 Mitsubishi Outlander Sport SE. I had the best car buying experience ever at the Don Herring location in Irving. I was greeted by Gerardo Garvelena and I liked him immediately. He asked me what I was interested in and in minutes he had exactly the kind of vehicle I was looking for, the color I wanted, and with the options I wanted ready for me to test drive. I loved it. He was very genuine and really cared about me getting exactly what I wanted. He was very honest and didn't feed me a line of crap. After I decided that I wanted to purchase the vehicle, Gerardo, Jason Bell, and Tim Carpenter worked extremely hard to make a deal with payments that I could afford. They even pulled a few strings to get me an outstanding interest rate even though I had just come out of bankruptcy. I can guarantee that all my future car purchases will be handled at this dealership and with the same outstanding people that worked so hard for me. I can also guarantee that I will recommend this dealership and Gerardo, Jason, & Tim to everyone who is looking to purchase a vehicle, new or pre-owned. Thank you so much guys. And, I would also like to compliment and say thank you to Mitsubishi Motors Credit for recognizing that I had been a loyal client of theirs for the past 10 years and working with the dealership to get me into this vehicle with a great interest rate and payments I can afford. Loyal customer,Deanna

StephenBaird

19 de abr. de 2014

Don Herring Jr., Jason Bell, and Tim Carpenter got me into a brand new 2013 Mitsubishi Evolution MR. The service was absolutely phenomenal. They gave me a great deal on my trade-in and I received an amazing deal on the Evolution. I have never been treated this well at a dealership before. I will be back.

Stephen Baird

19 de abr. de 2014

Don Herring Jr., Jason Bell, and Tim Carpenter got me into a brand new 2013 Mitsubishi Evolution MR. The service was absolutely phenomenal. They gave me a great deal on my trade-in and I received an amazing deal on the Evolution. I have never been treated this well at a dealership before. I will be back.

kdenney711

17 de abr. de 2014

I had previously visited several other dealerships in my quest to find the combination of a nice vehicle with excellent gas mileage. I not only found that vehicle at Don Herring Mitsubishi in Irving but also had a terrific experience with the staff. Jason and Gerardo were both friendly, professional and very helpful. The purchase of my vehicle was painless and smooth and I'm now enjoying 45+ MPG on my commute to work!

desi

29 de mar. de 2014

the customer service is good and the salesman greet you very quickly.

ram2013bighorn

21 de feb. de 2014

I found the car I was interested in at a great price on the internet. When I arrived at the dealership. I was greeted by Gerardo Garvalena and he showed me the car. We took a test drive and I liked the car and was ready to purchase. I asked for a few things to be done to prepare the car and Gerardo and Jason Bell agreed to do everything I asked. When I came back to pick up the car it was detailed and ready to go. Tim Carpenter had all of the paperwork ready and it took only a few minutes to complete the purchase. All of these guys were honest, up front, professional and the nicest people to work with. This was the easiest, fastest and most enjoyable car buying experience I have had. I will recommend to my family and friends Don Herring Mitsubishi Irving for any future car purchase.Greg H,The Colony, Texas

Tayhonse

19 de feb. de 2014

Walter was extremely nice and patient while I was looking at several vehicles. He was very knowledgable and caring. Jason gave me a really good deal and explained everything to me thoroughly. Don...he is the BOMB!

Hafeeza

8 de feb. de 2014

I went in to trade in my 2011 Galant for a 2013 Nissan Altima. Gerardo is the man that helped me out.... actually he helped me get into my 2011 Galant as well. He worked the deal for me and wouldn't let me leave because Mitsubishi stopped making Galant's in 2012.... I didn't even know that. Gerardo wanted to make sure that I got out of that Galant so that I wouldn't lose my trade in value. The process was seamless and fun. He wasn't a pushover and didn't try to put me into anything other than what I wanted. Needless to say, I LOVE MY NEW CARRRRRR! Thanks Gerardo and Don Herring of Irving. You guys ROCK!!!

SolarAbyss27

2 de feb. de 2014

Mike was nice and came out to meet me in the rain while looking at the Mirage. We were interested in a color they didn't have a lot at the time. We still went for a test ride in the Mirage both the automatic and manual and they called us when they got the color we were interested on the lot. After our third visit to the dealership we finally decided on color, transmission, and the ES model with no add-ons. Once again they hunted the car down and had it on the lot the next day. I was very pleased with my experience at this dealership.

feefeefee

15 de ene. de 2014

I loved MIKE RICE at the dealership he was fsntastic in all ways he picked me up from home on his off day to make sure I got the car I waslooking for he even made sure and took me to get my insurance he was there through the whole transaction he was fun to be around also made day of sale so fun everybody in the store was great but hat of to MIKE RICE I will request this store to anybody looking for a car thanks againMIKE RICE for being you

Kenpitt05

2 de ene. de 2014

Mike Rice worked hard to get me in my vehicle. What I liked is that he knew what I wanted and didn't try to pressure me in something i was not looking for. He got it done is all I can say. If I need another vehicle he is the person I will see. Thanks again to Mike and everyone down at the irving location.

nordictxpk

27 de dic. de 2013

I went in simply to get my wife's car serviced. Turned out, in order to get everything fixed to get it to fully pass inspection, it would have cost more than the car was worth. Isaac got us taken care of and in a new car before the day was over! Nice guy, worked with us, even when we weren't ready to purchase or had a downpayment, got us out the door in a new car!

nicnakc

16 de dic. de 2013

I am extremely impressed with the nice friendly hassle free service I received. I was able to do everything over the phone and Jason Bell was not pushy but very accommodating. Isaac was also very friendly as well. Not one time did I feel pressured or sense that something was wrong. This was THE most comfortable car buying experience I have ever had. It was worth the 5 hour drive from Sterling City to buy a car from your dealership. I am happy to refer you to everyone I know.Thank you for putting a skeptical car buyer at ease. Definitely a 5 star experience.

LiLi2014

16 de dic. de 2013

Gigi was very accommodating and observant to my needs with purchasing a car. I appreciate the service and advice she gave. I have been recommending people to Don Herring in Irving because this is a TEAM that really works with their customers.

Ernie2009

14 de dic. de 2013

We are happy with our new car that we got From Don Herring Mitsubishi now my wife can go to so many places with out spending to much gas and I'm happy with it.

rafiveash

12 de dic. de 2013

I am a return customer. I was just looking around while the service department was completing my oil change on my outlander sport. I had planned on trading next year to the outlander. I love the sport but I miss the bigger SUV. Isaac came over and talked to me about some incentives going on for the end of the year. He was not pushy and he just provided great information. I agreed to them run the numbers while I was waiting. There was another person who was assisting and I am sorry I did not get his card but he was great. The numbers where good a got a great deal. Tim was great with the financial information and explaining the information. My monthly payments were lower than they had estimated. Again it easy and painless to trade into a new car. The one complaint is the window's in front sales windows needed show roll down shades..the sun was blinding.

erinwalker12

11 de dic. de 2013

Quick and friendly service. Was treated like an intelligent customer with needs and preferences. Was given consideration and good information during the financing process. Will return for future auto purchases.

J05wa

3 de dic. de 2013

Gerardo went above and beyond to get me into the vehicle I wanted. He also got the most for my trade in. I will defiantly recommend Gerardo and Don Herring Mitsubishi to everyone who is looking for a new vehicle.

ak1ra07

2 de dic. de 2013

We were shopping for a Lancer Evolution in many MANY dealerships throughout the metroplex; Weatherford to Arlington to Plano and anywhere in between, and finally settled on Don Herring Mitsubishi in Irving. The weather that weekend had been bitterly cold, windy and occasionally rainy, but Issac was the only salesman at any of the dealerships who braved the elements to greet us while we roamed the lot. After getting to know us a bit better over some hot chocolate, he pulled around a white GSR model; exactly what I had been looking for. After a test drive, I was hooked, but the price was a little more than I was hoping to pay. I indicated that I had found a similar model for less at another dealership and Jason helped explain some of the gimmicks used by less reputable internet ads to lure customers through the door... but still negotiated a lower price and fantastic interest rate that was fair for both of us. He also was very knowledgeable on all things Evo-related and informed us about local track days that the dealership helps sponsor. This is definitely the place to go if you're looking to buy an Evo. There are enthusiasts working here, not just salesman. I took delivery on the car later that week (by my own choice), and Tim had us in and out of his office in about 20 minutes after explaining all the financial paperwork we were signing and giving us our warranty information. Finally, after gassing up the car, Issac helped walk us through all the regular usage buttons (steering wheel controls, etc) and some uncommon locations for things we might have otherwise overlooked (battery and washer fluid in the trunk, etc) as well as sync up my smartphone to the car's Bluetooth. Gave us a handshake and we were on our way. :) All in all a low pressure and friendly experience.

bbqueen

2 de dic. de 2013

Before I entered the dealership, I felt welcomed. Greg Eaglin opened the door for me and I was impressed. I was quickly directed to Johnathan who directed me to Greg. I was even more impressed with Greg as he patiently and enthusiastically waited through the period of processing the deal. Then, I went to Tim for the final part of the process. He was great, too. In conclusion, it was indeed a great experience and would not hesitate to recommend Don Herring dealership to my friends and associates. Thanks for a great experience and deal. It was a wonderful experience.Barbara Bostic

jearojas

21 de nov. de 2013

It was a great experience, I went in about a week ago to look and drive the car, Xavier was great, he was very knowledgeable and friendly. After about a week I received a call from Tim Carpenter asking if I had purchased a car yet.I explained to him I had been looking around and honestly had received a couple of better deals.He asked for the amount and to give him a few hours.I received a call back within the hour, he told me they would beat the deal and if I wanted the car, it would be ready in an hour.It was a great experience, they made the process easy and simple.There are many reasons why I love mitsubishi, but the one reason I would go back to Don Herring is for the great customer service.

ycastro84

20 de nov. de 2013

From the initial moment when I considered purchasing a vehicle to driving off the lot in my new car, the process was easy, enjoyable & like nothing I expected from a dealership. Each staff member I worked with (Jonathan Lopez, Walter & Tim) impressed me with their excellent customer service & ultimately with their skills to listening to what I, as the customer, wanted!! I would recommend Don Herring Mitsubishi Irving to EVERYONE!!! :-) awesome experience & I am still loving my new car!!

LoriLA

20 de nov. de 2013

I gave this outstanding review because Gigi and Jason made this whole process easy and enjoyable. They both went above and beyond to ensure I got the exact car I wanted. They also went the extra mile to ensure the financing was the best it could possibly be to keep my payments in a price range that I was comfortable. I will definitely be back!!!

lastvisit

19 de nov. de 2013

I have purchased 2 cars from this location. They have done all my service, until now.On Oct 14, took my Mitsubishi in for an oil change. After an hour and 45 min, the service manager( this is a new person) came in and said my car needed a new air filter and cabin filter. I told him I normally do the air filter myself. He said the cabin filter had to be changed by a Licensed Mechanic?When my car was returned, it had not been vacuumed and was streaked and still dirty. Apparently, the battery had been disconnected and all my radio stations deleted. Dont know why. Also, someone had rummaged through the console and glove box.When I went to purchase an air filter and cabin filter, I was told my car does not have a cabin filter.Approx 2 weeks later, I noticed both low beam headlights were out.I took the car back to the service dept. I did not have an appt. They were very busy and I was told to leave my car and they MIGHT be able to get it checked out by the end of the day. This was a Fri. I did not have a ride and told them I would bring it back. The man, who did not introduce himself came out as I was driving off and said wait and he would have someone look at it right fast. He took my car into the garage. About 15 min later, he returned with my car. He said the light switch was bad, they could not get power to it. I told him I would call next week and make an appt to bring my car back.On my way home, I stopped at Hurst Autoplex, Mitsubishi. The service manager greeted me and I told him my problem. He immediately took my car into the service area. He came back in less than 5 min saying BOTH headlight bulbs were burned out and brought them in to show me. He said it was odd that both bulbs were blown at the same time. There must have been some sort of electrical issue. They did check and did not find anything. Less than an hour later, the bulbs were replaced and I was on my way.Looking back, I have to wonder why it took so long to change the oil and why my battery had been un-connected at Don Herring. Did the mechanic do something?Something has changed at Don Herring, all new faces. I miss Ebby, the service manager. He was an asset to your company, always very polite and helpful.

paulrthurman

13 de nov. de 2013

I am a Wounded Warrior from the Army and I was given a great deal on a vehicle that fit all 5 of my children, my wife and I, and even my brother-in-law that lives with us and the dog too!!! The 15 passenger van was the perfect fit for us and Don Herring and Mike Rice and Jason Bell really made it all happen not once but twice and have over exceeded our expectations on both vans we needed. Thank you to all of you for working so hard and doing a 5 star worthy job for my family!! Sgt T.

jcorderotx

12 de nov. de 2013

This was my third car purchased here at Don Herring Mitsubishi and will I definitely will be back in the future !!!Thanks Guys so much !!!

leebubsmith

7 de nov. de 2013

Gerardo did a great job and made it easy for us to get the car we wanted. I recommend him every time someone ask for a new car.

rettakay

7 de nov. de 2013

Javier met us at the door with a smile and a warm handshake. He is very personable, and not the least pushy! Having been in sales myself, I am aware of the "sales pitches" and tactics that are widely used. Javier visited with us, answered questions and let us make our own decision. He is great! Very knowledgeable about the car itself. And, if we asked a question he couldn't answer, he didn't lie. He went and got the answer from a supervisor. Very impressive!

smw1970

7 de nov. de 2013

My experience at Don Herring was actually quite pleasant and painless. Erin was great and very thorough and knowledgeable,as he made the experience less painful. The staff was very friendly, the establishment was very clean (unlike other dealerships I've visited). They were patient and most importantly they got me into a great vehicle that i really enjoy.

joec6108

7 de nov. de 2013

The sales staff was very helpful before and after the sale. I will definitely be continuing my business in future automobile purchases and service. Ok

vmalin

7 de nov. de 2013

The best dealership experience I've ever had! Extremely friendly, professional and courteous staff. They worked really hard to help me finance a new car. The sales representative Greg Eaglin was very knowledgeable about their product line as well as giving his honest evaluations of the types of vehicles that would fit my budget and needs. Although I spent about 6 hours at the dealership test-driving cars and waiting for the finance paperwork, Greg remained focused and attentive.The credit/finance office guys are awesome, too! Have you ever before heard of a car dealership actually finding a way to lower the agreed-upon monthly payment by $25 a month? These gentleman did just that. Tim called me back two or three days after I made the purchase with this good news.I have an awesome warranty package as well as roadside assistance included in my monthly payment. The Mitsubishi Outlander Sport that I purchased is amazing ... I keep discovering new, cool features every day. This vehicle gets excellent safety, mileage and style reviews from the major auto consumer report sites. All of my friends love the looks of my OS ... a friend's pre-teen son even said "Wow! That's the car I want when I'm old enough to drive!" If a vehicle's appearance passes a 10-year-old boy's "test", it must be a winner.

Naylo_p

6 de nov. de 2013

Amazing experience! Hands down the best out of my car buying experiences!! There was no pressure from GiGi, the whole experience was easy going and informative. I was not left out of the loop and for once did not feel like I was being sold, I was being helped.

cocotero817

19 de oct. de 2013

I went in looking to get a used car and trade in my money pit. I had been at a couple of other dealerships and Don Herring was able to give me my asking price on the trade in and then some. They were able to wash my negative equity by me getting a brand new car. Walter worked with me on a couple of nights as my schedule problems. He was very professional as well as Gerardo. I ALMOST did not buy a car from them as one of the Managers offer me 1000 for my trade. After Gerardo and walter found out they went the extra mile to make sure I was treated right and they gave me more than my asking price. Aron, Jonathan,Walter and Gerardo are the ones that really shows what costumer service is about.

Satisfied customer

23 de ago. de 2013

I was really satisfied with the quality of service I received while talking with my sales person's. Isaac was very helpful getting me in the car that I wanted. The facilities were very clean the other people there were very friendly.

Theresa Rayski

20 de ago. de 2013

This is the 2nd vehicle I have purchased from Don Herring. We needed a bigger vehicle and Gerardo was right there. With a bankruptcy it's hard to get a good deal. They did it last year, got me an outlander Sport, help me reestablish my credit and this year was the same. A larger vehicle, a better deal in financing. Our family thanks Gerardo, and all of their staff that helped us. The staff made everything so easy, Thank you Gerardo and Staff.

Pleased customer

16 de ago. de 2013

I went to Don herring Mitsubishi in Irving to buy my first car on my own. Mike Rice was extremely helpful and knowledgable. It turned out to be a very easy and fast process. I'm in love with my new car!! If anyone is looking to buy a new car I would definitely ask for Mike Rice and I will make sure to refer him to all my friends and family since they all drive mitsubishis only!!!!

Michael Garcia

16 de ago. de 2013

Got a great price on the vehicle i wanted and best of all customer service was excellent! Any questions I had were very quickly and professionally answered! Thanks Mike for your great service!

Anonymous

22 de jul. de 2013

The most easiest and comfortable car buying experience I have ever had. The staff was very helpful and tried their best to get what I need while also meeting my standards. Big thanks to everyone at Don Herring Mitsubishi, I left the dealership with a very enjoyable car!

Handy's

16 de jul. de 2013

My husband and I arrived at Don Herring after visiting two other dealerships already. The visit here at Don Herring Mitsubishi was the perfect way to conclude our Dodge Charger hunt. Mike R approached us immediately with a smile and we didn't feel pressured/harassed. He provided us with the information we needed pertaining to the vehicle we were considering. They were very honest and worked out the best deal possible. My husband and I left the dealership completely satisfied; we'll definitely return even if it's just for a simple "Hello"!!!

mdtillman

14 de jun. de 2013

Dealers are generally a bit more pricey on their service than a local repair shop. But when you figure in the aggravation of having to have work done and pay for it more than once, you do not always come out ahead. I specifically want to recognize Ebby, the Service Manager and Ivan, the Lead Mechanic at Don Herring Mitsubishi - Irving. I have come to know these guys very well over the past 5+ years. They always greet you with a smile, are very professional, and perform quality work. They are always more than helpful when I have car repair needs. I can recommend DHM - irving Service Dept for anyone needing good quality auto repair. Mike - Irving TX

NewMitsuCustomer

31 de may. de 2013

Spotted this new Oultander 2012 online for a good internet price, contacted the dealer and locked in the car same day. The car was exaclty what I wanted at the price I wanted to pay. With 2 boys under 10 tagging along, my goal was to get through the process quickly and not spend a lot of time in the dealership. My salesman did all the prework to make the process go smoothly. 2 thumbs up to Don Herring - Irving.

LWillingham

14 de may. de 2013

Great, no haggle, knowledgeable, customer centric dealership. Thank you Orlando!

Lancerowner

13 de may. de 2013

Great customer service and I left with the car that I've been wanting

Bradley Ellis

13 de may. de 2013

My daughter brought to Don Herring Mitsubishi to meet with Mike Rice, who was very helpful. He showed me cars I could afford and that met my needs, let me try loading my equipment in one of their cars, and when the car turned out to be too small for my needs, he found me another one that worked great! They put me in a great car that fit within my budget and what I had to work with. Mike and Denver we both very friendly and helpful, worked with me to get me what I needed, and it turn out great.

Michelle Madrid

10 de may. de 2013

I had the best experience I have ever had when buying a car at Don Herring Mitsubishi in Irving, Tx. The service was excellent, no hagling, no pushy salesman. The best thing of all was the price. My sales rep Mike Rice got a discount for me without me having to ask for a better deal.

jayesh123

30 de abr. de 2013

i bought a 2011 mitsubishi lancer from this dealership. i had a problem with the my bluetooth connection and there was a crack on passenger mirror but they took care of it.

sakber

9 de feb. de 2013

I visited Don Herring Mitsubishi of Irving on January 14 to co-sign with my brother; they ran credit inquiries and we could not find a deal. My brother bought a car from somewhere else. Now in February 6, they suddenly ran credit inquiries on me and when I called they said I should have let them know that my brother already purchased a car! I told them that I signed and permitted them to run credit inquiry on January 14 and how come they run it on February 6, and again without contacting me. The next day February 7, they again ran Hard Credit Inquiry on me and did not return or response my call. I figured out they are trying to exploit my immigrant status and initial credit stage, and kind of blackmailing me by running unnecessary credit inquiries, so that I buy car from them.

jmvela03

16 de oct. de 2012

My car purchase here was great. The employees there displayed great customer service and were not like the usual pushy sales people I have come in contact with at other dealerships. They got me a great deal on the perfect car for me. I will definitly return there for my next car purchase.

andybu

29 de dic. de 2011

I had a very good car buying experience at Don Herring Mitsubishi in Irving. The sales rep, Ken Jenkins and his mgr Brett Cantrell made me feel like we were on the same team, as if we were working towards the same goal. It was so much better than what unfortunately happens at other dealerships. Despite the fact that I was way upside down on my previous car, they found a way to get the deal done, still within my budget, and even stayed after closing time to wrap everything up for me. My wife & I are expecting our first child in a few months so we were looking for a crossover SUV type and found a great new car with the Mitsubishi Outlander Sport. If you're looking for a great value, I highly recommend you talk to Ken at Don Herring. He can answer practically any question you have on any of their vehicles. I'll most likely be back in the near future as my family grows and I've already recommended them to one of my co-workers at my office.

jim_Zach

8 de sep. de 2011

This is my second car I have bought from Kenneth within a year. Don Herring Irving is a great place with good people. I would tell anyone to go and see Kenneth Jenkins for a car at Don Herring Irving!!!!!

brad605

21 de ago. de 2011

These guys were great. Jason picked me up from the airport right ontime. They were very quick at the dealer in getting my paper work together and getting me on the road back home to Michigan. The 2 hour flight and the 1200 mile drive home was worth every penny.Thanks again to Jason Bell at the Irving store for his help during a long distance purchase.Thank you,Brad (Detroit, MI)

VictorSutton

18 de ago. de 2011

The service was quick and fast Kenneth gave me great service and kindness, Brett was a great help giving finance in place less then 2 hours! In and out service.

Kquintela

9 de ago. de 2011

I would recommend this dealership brett was outstanding compare to other dealerships by far this one scored a 10 in my books. I would highly recommend my friends & family.

subraman

2 de ago. de 2011

Stay away from this dealer. Its not reputable at all. I should of read other reviews before. Get everything in writing. Dont take any of their words. They took my deposit on a car and sold it to somebody else. now they want me to buy a different model and says that they wont refund my $500 deposit. Worst car buying experience ever. will be taking legal action to recover my deposit and court cost. Also will be writing to BBB. They will see that an unhappy customer is not worth the $500 deposit. I told them I will be leaving a negative feedback. Instead of taking care of my concerns, the general sales manager decided to post positive review of the dealership on Google. Will post updates later. I am still dealing with them.

amelichar

1 de ago. de 2011

Awesome service, great people to do business with. Drove all the way from Lubbock just to buy a new car from this great dealer. Very willing to work towards the same goal in the negotiations process.

mcaroul

3 de may. de 2011

My wife and I bought an Outlander in 2010 and a Lancer in 2011 from Don Herring Mitsubishi in Irving, TX. On both occasions the sales experience was pleasant. The sales reps were never pushy; they went out of their way to find me a vehicle that would meet our needs. They were eager for my business but attentive to what we wanted and didn't want in a car. The pricing was very competitive both times; the price on my new Lancer ES was below that which other Mitsubishi dealers advertised on the internet and was also less than similar automobile makes being sold in the area. The staff were very friendly and gave my kids balloons to help entertain them while my wife and I were considering our new purchase. The staff follows up post-sale to make sure you are happy with your purchase. I also recommend that you get your vehicle serviced here, as the oil changes are very reasonable and the service team washes your vehicle meticulously with every visit so that your car is returned spotless. They usually vacuum the car too, which with my kids' trail of snack crumbs is much appreciated. There are also a lot of money-saving oil change coupons they send you via email, not to mention the buy-four-get-one-free oil change punch card. Mr. Ebby Pourkaed, the service manager, showed that Mitsubishi proudly stands by their warranty; I had no problems with my Outlander except for a frayed seat cover and a stubborn dome light, but both were repaired at no cost to me. I had inadvertently missed my 12K service on my Outlander but Mr. Pourkaed gave me a free tire rotation at my 15K service (the tire rotation is normally part of the 12K but not the 15K). The exemplary sales and service experience at Don Herring over the past year with our Outlander brought us back last week to buy a second car from Don Herring, our new Lancer. This is a very courteous dealership that rightfully earns repeat customers.

Manualfocus

1 de mar. de 2011

Bought a used car via Internet. Upon pickup and final inspection, discovered glove compartment was faulty. Minor issue? Yes. Were they willing to work with me? Absolutely not. Worthless customer service and absolutely no care for satisfaction of customer.

David Holman

24 de jul. de 2010

I bought a 2009 Lancer at the end of 2008 and got treated really well, I made at least two requests for special discounts on top of an already good price and they considered them and actually did it. But the reason I am leaving feedback is service after sales. I deployed to Iraq for all of 2009 and my wife drove the new car visiting relatives over several states, I put 3,000 on it myself when I was home on mid-tour leave. Now at 63,000 miles, the air conditioner stopped working so I took it back to Don Herring for service. Noting the high miles had pushed me past warranty and that I had not purchased an extended warranty, the service department began their assessment of the problem. It was nearly a total AC failure and the price to fix it was determined to be $2600.00. Of course I was not happy with this but needed the AC fixed and even with the high price I wanted the Mitsubishi backing on the work so I told them to proceed. I got a phone call the next evening explaining to me that they had a management meeting concerning my issue and they were not happy that my AC had failed and that I was being hit with a high maintenance bill on a Mitsubishi car that was less than 2 years old. They decided to offer me an alternative. If I would purchase the normal 60,000 mile comprehensive maintenance package (even though I was past 60,000) for the price after tax of $675.00, they would take care of the AC free of charge. I wasn't sure of what I was hearing on the phone so I repeated it back to him, "I pay $675. instead of $2600.00 and I get all that extra maintenance and Don Herring is going to pay for all the parts and labor to totally repair my AC." Ebby said that's right all you have to do is tell me to start. No brainer - I told him to start. They wound up replacing 98% of the entire AC system and the final tab that they picked up was not $2600.00, but $3,500.00 after the dust settled. In addition to the new AC system, the car is now running noticeably better. If you have had AC repairs done before, beyond a re-charge, you know it is always several hundred dollars; but to get the entire system changed out with new parts, installed by dealer master mechanics and a comprehensive maintenance package for $675.00; without a warranty pushing them to do it is UNHEARD of. This is the second Mitsubishi Lancer I have owned and I have to tell you they will run to the end of the earth and back for you several times - and if you buy it from Don Herring in Irving TX you won't get dropped after the sale if something really uncharacteristic for Mitsubishi performance happens to you. Don Herring, along with his maintenance and sales staff had a special meeting just to discuss my case and decided eating $3500.00 was the right thing to do. If Don Herring in Irving seems too far for you to drive, I would recommend you do it anyway - buy your car from these guys!!!

solarsky

1 de may. de 2010

My family and I had a great experience at Don Herring Mitsubishi in Irving, our salesman Mike Wassell was very courteous to me and my family during our visit. The kids enjoyed the playroom inside watching Disney movies while Mike and I discussed what we needed to do to get out of my 2005 eclipse and into a new family sedan. I told him exactly what I was looking for and my financial situation and he didnt waste my time with going back and forth with offers, he presented me with a great interest rate, trade-in for my 05 eclipse and affordable monthly payments, my comment to him was this is too easy!. I would definitely recommend Mike and Don Herring to my family and friends for new car buying, no pressure sales and courteous, friendly service... Rey C.

tkdoming

28 de abr. de 2010

I want to thank all of the guys that worked so hard to put me in my new Spyder... You all ROCK....I have never had such a great experience buying a car.. Mr. H. Sr. Thank you I will always come back... The time that was put in to this deal is priceless.. Please let Brett, Mike, Craig and Don know that they have a customer for life....

melynoz

22 de abr. de 2010

It was extremely great to talk with and deal with the several personell in the business area. The car dealership has a very nice atmosphere. The reps worked with me on getting the deal I wanted. The whole experience was very relaxing while dealing with financial deal.

carlcantrell66

21 de abr. de 2010

Did not get pressured, which I hate. they took there time with me. I think I good deal. they were willing to fix miner things right away.they were very easy to deal with. No hassles through the whole process. they even made me steak for lunch since they had extra. Big plus!!

jeremyjarvis

19 de abr. de 2010

I loved my experience with this dealership. They were more than helpful and sought my needs to the fullest extent. I will definitly do buisness with this company again in the future. Our dealer salesman was Jason Bell and he helped us tremendously.

rmcclarty

17 de abr. de 2010

will do buisness with this company in future...best give five ***** our salesman was very nice, did buisness very well, nice carlot, very socialable, introduced us to other vehicle types and offered best deal for us and we enjoyed our time here with this company!

goodtimes

14 de abr. de 2010

My wife and i went in to get our service work don eon our galant, started walking around the new cars outside one of there sales people (jason) came out to make sure that we did not need anything. let us know he could answer any questions we might have or even get us a cup of coffee. we talked for a while as people came and went. He offered us a drive in one of the new outlanders. That was all it took. after driving the outlander and learning all the neat things inside we had to have it. When we got inside everyone was so nice. Had to have been one of the best times i have ever had when buying a car. Thank you to all of the staff at don herring mitsubishi i will be back eveytime i need a new car and tell everyone i know how i was treated.

Forgetthis

28 de mar. de 2010

My husband and I have owned a couple mitshubishis over the years but we will never go to Don Herring or mitshubishi ever again. They over promise and under deliver. My husbands car has 12000 miles on it and there is already mechanical problems. The customer service has gone down hill fast! The sales people / customer service said they would call us back with information we needed and we never heard back from them and it's been over a month. Apparently in the times that car dealerships are BEGGING people to by cars and kissing their feet... Don Herring is doing so well that they don't need to keep the customers they have! I will tell any and everyone to never buy a car from them.

kashmir4

16 de mar. de 2010

My husband and I were looking to trade our car and had looked at the used Outlander on their lot in Irving. Now I had spoken with a gentlemen named Jason at the Plano dealership who stated he would call back on Monday and I never heard back from him. Now please understand we live about 2 hours away so we are trying to accomplish this over the phone which is difficult as it is. So I decide to call about the used Outlander in Irving and spoke with a man named Corey who stated that our credit was never run on Saturday(we gave all our information to the Plano office on Saturday).I provided all this and advised that we didn't want to drive there without knowing what the numbers would be and if we could get a rough estimate. Now knowing car dealerships unless your in front of them your not there but for us its a drive and I am just asking for numbers to be run. He comes back asks what our pay off is and all the general questions and I am still asking what numbers they are running to the bank-I still am getting not one number but the price of the car as its listed. Now that cannot be the number provided to the bank. He tells me its his boss that sent it and he doesn't know. So this time his boss Brett answers he puts me on hold then Corey calls on my other line and asks of they have me on hold on the other line and to just hang up with them and tells me the bank said no. I ask him why. He advises me he doesn't know his boss Brett knows, I ask him what numbers did they run, he doesn't know his boss knows but they ran the price of the car. Now I spoke to him I advised him I had a trade and that it had to be run as a trade and not as a 3rd car loan because it wouldn't work. And I knew that ahead of time. I kept getting I don't know and my boss answers. When a customer is asking these questions knowing they have not been turned down and "the boss" puts you on hold so the associate can explain or better say not explain anything on the way it was submitted to the bank sure does not make you feel good about doing business with that particular location.

evoguy

24 de feb. de 2010

jason treated me well and now i have the evo i always wanted. Everyone in the dealship was very nice and did everything to help in anyway that i ask. easy to get to. he took me on a tour of the dealership let me meet the people that will take care of me later in service and in parts. That is if i ever need any. thanks for everything!!!!!!!!