Eddy Yang

23 de jul. de 2021

David Hall assisted me with getting my car serviced. He was extremely polite and made sure I was comfortable. Before dropping my car off, I needed to figure out my ride situation that day because I had to work. After dropping my car off, I was ready to find a ride for myself. Not even mentioning anything, David offered to get me a ride to wherever I needed to go and back to pick up my car. He updated on how my car was going while I was at work. They couldn’t fix all the things I needed to get done so I was scheduled another service date. I don’t mind this because I know I don’t have to worry about finding a ride to work and back. I think I just found my favorite Ford service.

Mike McGowan

19 de jul. de 2021

David Hall was great however I feel like he needed more help to handle a Saturday rush. He was doing everything by himself and it caused a 20 minute delay on drop off and about 30 minutes on pick up. I will be going to a Ford Service closer to my house next time and moving forward due to this experience.

Tammie *

17 de jul. de 2021

I take my vehicle here because of the location convenience to Natomas and it seems more family owned than the larger Ford establishments and this makes me feel more comfortable. The workers here are polite and helpful and have never lied to me about the service options and cost for my vehicle's maintenance and this really means a lot to me. I would recommend.

Rick Rasmussen

15 de jun. de 2021

Was recommend Downtown Ford because they "have the best tools and experience" but they had our vehicle for TWO MONTHS, they charged us $1500 and nothing was resolved. They said they replaced multiple parts and did lots of stuff but there is no evidence of them doing anything. We checked on our vehicle several times and every time it was simply sitting in their parking lot. This place is a total disappointment. If I could give them zero stars I would.

J. Rivas

2 de ago. de 2021

I scheduled an appointment for an oil change at 7:30 A.M. I was told that my vehicle would be ready by noon. I returned at 1:45 P.M. and I was told that my vehicle was not ready because they were waiting on the oil that was being transported from the Bay Area. If my car was not ready by the time that was stated, then a simple call explaining the situation would certainly would be appreciated. This experience was beyond disappointing, and should have been handled differently.