Glenn_W

15 de dic. de 2014

I had and excellent experience purchasing a new CX-5 at Dublin Mazda this past weekend. Garth Wall was very responsive to my Internet inquiries during the several weeks I was researching cars and dealers. He made sure the whole process was trouble free. On the day I actually purchased the car the final negotiation was smooth, fast, and painless and the car was ready for me to test drive when I arrived. I highly recommend Dublin Mazda.

Heather Vangene

14 de nov. de 2014

Today, I had an apt. at 9:30 for two separate reasons; head lights and a speaker. I was running late to my apt, and was so happy that Ken Harveys Dublin Mazda was still able to accommodate me. The service advisor Kristin Shade was friendly, thorough, and professional. I overheard her talking with another customer about their car. The way she was able to deliver the information to the customer from the service mechanics was awesome. She expressed empathy for the customer and listened to his concerns and responded to his questions very well. She was truthful and spoke in confidence about the work that was done to the vehicle. Okay, back to my apt I sat in the lounge area and was approached by Archie. He asked me to step outside with him and Oscar to discuss my problem with the speaker, to fully understand my claim. All three of us huddled near/ in my car to detect the problem together. Of course the speaker wasnt malfunctioning at that moment. They took my car to the back to work on the headlight alignment. A few minutes later, Archie approached me in the lounge again and said that they heard the problem with my speaker and that it was blown. So, they ordered a new speaker for my car. He also told me that the headlights should be fixed and to double check them when it got dark, because during the day it is hard to see if they are shinning correctly. Archie told me if there was still an issue with the lights, that they would address it again when I come back for the installation of my new speaker. I was so pleased that they were able to detect the problem I had with my speaker, and that they came to talk to me to help diagnosis the problem. Archie and Oscar made me feel like they cared about my problem and wanted to fix it. I had a great experience today at Ken Harveys Dublin Mazda, and look forward to my next apt. for the installation of the new speaker. Moreover, the new location is so cool! The lounge area is spacious, inviting, and I really liked the long desk area in front of the window, where I was able to do homework. I also think it is neat that while you wait in the lounge you can look through a window and see the mechanics work on cars. Its a nice touch and was fun to watch them, and hear all the neat sounds of the tools. It appeared that all the employees get along, and like working there. I also, observed that they worked well as a team. I find these observations to be refreshing and positive as a customer. Thank you to the team at Ken Harveys Dublin Mazda.

thatsmel

27 de oct. de 2014

After I shared my approval letter from my chosen bank to Salesperson/Mgmt, they ignored my request to stay with my bank + they replaced my bank with their chosen bank! Mgmt PERSUADED me to give them my SS# for identification only. I asked them if they are going to check my credit because I don't want any other bank but my chosen bank. They said they will not. But they did! They offered me at much lower APR but I didn't help them to get EXTRA $$ from me.WHY? So Financial manager would persuade you to buy others such as GAP, painting protection, go on. They think I didn't know anything about GAP and others. You don't need GAP at higher price because you can get one at an affordable price from your OWN insurance company! I bought Mazda 3 'SPORT' at $21,000. You could get one several hundreds lower than that.They show no respect what I was asking for! So I would recommend you to see other Dealership where you know salesperson/mgmt/financial mgr show you some respects!

harvjan

15 de ago. de 2014

This was the best car buying experience I have ever had. The price was excellent. The sales person was friendly and very knowledgeable. The General Manager did everything he could to make this a great experience. I would not hesitate to recommend this dealer to anyone.

RUBEANNE

27 de ene. de 2014

When my husband and I walked into this dealership in 11/2013, first thing we noticed are the prices of the used cars. They are reasonably priced compared to the other used car dealerships we went to. The salesman, Jack was very friendly and we found just the perfect car that we were looking for at a reasonable price. We got a used Mazda 3 with a low mileage, very slightly used at a reasonable price. We had a bit of misundertanding about the remote control keys, but this was easily resolved with the Sales Manager-Reyes Garcia. Without any fuss--I got my 2nd remote control key. I would definitely recommend this dealership to my friends.

Big D

14 de feb. de 2013

We did arrive late on a week night but the salesman took really good care of us. Very polite and professional. I would revisit when I am in the market for another car in the future.

RobertRing

23 de ene. de 2013

I had a very bad experience with Salesperson Mike Davis. He was very rude to me and wasn't helpful, belittling me and my decisions as well as my negotiating tactics. I will not go back to this dealer. They tried to rip me off and then would not negotiate very well at all. They tried to sell me a car for $6,000 over their asking price. When I explained that the price they were presenting me was not synonymous with another listing they had (on the car), the salesman got angry, told me I was mistaken, but then later verified that I was actually accurate. I profusly hated working with Dublin Mazda. I also spoke with Reyes Garcias, the Sales Manager at Ken Harvey's Dublin Mazda. He was polite at first but when I alerted him of his rude salesperson he tried to tell me that Mike Davis was crusty sometimes but was simply using different "Sales tactics" and then insulted me by trying to play up pride telling me I was a walking millionaire, and that I was "beautiful," but failed to deal with the problem. I am a salesman and there are no Sales Tactics that involve bad customer service and rudeness. If I was the Sales Manager at any facility and a consumer reported a complaint to me regarding the treatment/ customer service they received from one of MY representatives, I would have a talk with that representative and rectify the situation per the customer's satisfaction. I had a terrible experience at Dublin, Mazda & I encourage everyone to avoid that place like the plague!!! Bottom line: Go to their competitor. I don't like Dublin Mazda one bit!!

Mom, RN

9 de oct. de 2012

I made a visit to Dublin Mazda yesterday to check out a CX-9 that I'd seen online. It turned out not to be quite right for me, but Stephen, Brian & Mike were very professional. Stephen demonstrated respect for the fact that I had done my research & didn't try to talk me into something else. He gave me some options to think about as well as some new information to aide my continued search. Mike Pavia, the used car manager, asked me what I wanted in a car, specifically. I gave him my list & asked, "Do you think you can find it?" His reply was, "This is what I do. I buy cars. Make sure we have your contact information so we can get in touch with you when I do."I don't know that I'll ultimately buy a car from Dublin Mazda, but I appreciated their customer service.

JW07475

1 de sep. de 2012

As a female I have had multiple terrible experiences with other car dealerships. Generally when I walk on to a car lot I feel more like prey than a customer. The employees at this dealership were wonderful. They were attentive, respectful and patient. They listened to my terms, they met my terms and they never once asked if my husband would be joining me to approve the sale. Gregory listened to stories about my kid and genuinely seemed to enjoy them. He was focused on our sale for the duration of our time together and I never once felt like he wanted to be elsewhere. He took the time to explain all of the options on the car and didn't hesitate to find the answer if he didn't already know it. His manager was also amazing. Once we had a deal they processed the paperwork in a very short amount of time(in the car buying world.) In the future I wouldn't hesitate to send any of my female friends to them. At the end of the day instead of being exhausted and irritated I was relaxed and felt like I had just spent the afternoon with a group of new friends. I have a feeling that I will make every effort to return to this dealership in the future. (2006 Yukon Xl Denali)

misssamalish

2 de ago. de 2012

The service with Gregory and Dublin Mazda dealership was friendly, informative, and a refreshing experience. Many dealerships I tried to do business with before visiting Dublin Mazda tried to take advantage of the fact that I am a woman and treated me as if I did not know what I wanted, as well as jerking me around on appropriate prices for a used car. When I went Dublin Mazda, Gregory made me instantly greeted my mom and myself in a warm and friendly greeting. Gregory continued to show us used cars that were within my price point without trying to push me to get a new car or go over my price point, he was very understanding of what we were looking for and he made the shopping experience joyful and exciting. After our experience with Dublin Mazda my family would HAPPILY purchase another car from them.

caroforme

12 de jul. de 2012

Mr. Greg Gutierrez was very friendly, he was not like your typical pushy salesman, he was FANTASTIC, showed us around the lot, we told him what we were looking for he took us directly to the cars, we told him we would think about it, we can back a week later and purchased the car, the entire dealership was great!!!!

jcauchi

9 de jul. de 2012

I had an excellent experience with Dublin Mazda... great service, they have a friendly profession staff reasonably priced.I can recommend Dublin Mazda with confidence

kbegg

6 de jul. de 2012

We had a great, low pressure experience buying a car from Gregory. I would recommend this dealership for their straightforwardness and their great customer service.

mikemovaghar

6 de jul. de 2012

he spent a good quality time with us and very friendly at the same time profession till we got to the point of buying the cars also he help us to understand from A-Zof the deal and thank you Ken Harey.

Oak2278

10 de may. de 2012

Letter to Mazda Execs. (Edited for DealerRating)I hope you will take a moment and read through my customer servicecomplaint and address it. If not you, then the appropriate individualas I feel this issue is one that must be voiced due to itsinappropriateness.In short, Dave Brown, your general manager of Ken Harvey's Dublin CAMazda told a customer to " go FLIP yourself" He went on to also state"you're not a customer unless you FLIPing buy something."I hope I have your attention at this point, let me tell you how thisexperience played out. Tonight at approximately 1830 my husband Shawn,visited Dublin Mazda to inquire (and hopefully purchase) a 2001 HondaCivic for our daughter. He took a test drive with the salesperson,Bruce Bode and during that test drive was informed that thetransmission was new and recently installed by the dealership. Whenthey arrived back at the dealership, my husband informed Bruce of theBlue Book value and wanted to start negotiations at about that price(4K). The vehicle is listed for 8K. When my husband inquired why theprice was so off the BB value, he was informed that due to the repairsthat the dealership put into the vehicle he could not go lower butwould ask the GM. Bruce came back after discussing this with the GMand informed my husband that he could take $500 off the vehicle, butthat was the best he could do.We understand that if the deal doesn't work for ourselves and thedealership, then we walk away and do business another day. At thispoint, my husband thanked Bruce for his time and proceeded to departthe dealership. As my husband was walking out, he passed the desk ofthe GM, introduced himself and asked why he felt that twice the BBvalue was a fair price for the vehicle. At this point Dave Brown,General Manager stated that the BB doesn't factor in with Honda's andToyota's because "they're so good." He then asked my husband where abetter deal could be found, to which my husband replied that thedealership directly next door had two slightly higher end models withlower mileage for around $6,500. Dave told my husband to take hisbusiness there instead. At this point my husband became irritated andcalled Dave out on his cavalier and rude attitude. This is where allprofessional decorum was completely thrown out of the window. Davenonchalantly told my husband to "go FLIP himself" My husband turnedon his heel and proceeded to leave. Dave, then accompanied by twoother men followed my husband outside and began yelling to my husbandthat he was arrogant for coming into "his house" and implied that hewas insulted by the price my husband asked for. My husband then gotinto his vehicle and attempted to drive away, the three men includingDave proceeded to shout at my husband and after my husband rolled downhis window and asked how the community would feel about the abusethrown at a customer, Dave walked over and proceeded to continue theargument. When again asked how this was an appropriate way to treat acustomer, Dave stuck his face into the window of the vehicle and, justinches away from my husband's face stated that you're not a customerunless you FLIPing buy something."Let me give you some background on us. My husband works for a Fortune50 company where he interfaces with the largest social media companiesin the world. I am the managing director of a successfulnot-for-profit arts organization in San Francisco. I don't share thisbecause I feel we deserve special treatment, I share this with you tounderstand that my husband and I live, breathe and depend on providingthe best customer service. Our livelihoods depend on it. If I were toever tell a customer any of those things that Dave yelled at myhusband, I would expect to be terminated immediately. There is simplyno excuse for Dave's behavior.My husband and I have shared this experience online, both in the formof tweets and updates on Facebook this evening. Shortly after we begantweeting about the ordeal, Dave called my husband and told him that hecared about his online reputation and wanted to apologize. He statedthat he had worked a long day and had personal issues which caused himto blow up. My husband heard him out but at this point, we don't carehow Dave feels about the situation. What I care about is how you feelabout this situation. Is this the best person you can haverepresenting your brand?I sincerely hope this is shared with the appropriate individuals,please note that I am not concerned about receiving any additionalapologies from Dave Brown.Thank you for your time,Susan Outlaw and Shawn O'Connor

Grandpa Greg

4 de may. de 2012

I was looking for a car in my home town. I went to the various dealerships. They did not seem to have any offers that interested me. I picked up the paper and seen an ad from Dublin Mazda. I was interested in the offer they were advertising. I called. The person who answered said the offer was available. I said, " please check and call me back." I did not want to drive there and not be offered at least what the paper was showing. He called me back with a better offer. We arrived and were provided the offer. The entire experience from start to finish was one of the better, if not best "major purchase" experience my wife and I have had. I recommend this dealership for this brand of new car.

ninernut

9 de abr. de 2012

I purchased a used Mazda 3 and Mazda 5 from other sources. I decided to take the cars to Dublin Mazda for service, due to Ken Harvey's reputation as a Honda and Nissan dealer, and I had learned he races Mazdas, and figured he had a real interest in the brand.I have had minor service/routine maintenance done to both cars over the past few months,using the discount coupons that Mazda sends after your car purchase. All work was performed satisfactorily and in a timely manner. Cars were washed and minor detailed while at the dealership; a nice touch although I prefer to do that work myself. Paul and Don in the service department are very friendly, efficient and professional, as was the cashier when I picked the cars up at the end of the day. Also, when you call to make an appointment, phone staff are very pleasant and make every effort to get a date/time that suits you.On a side note, the check engine light on my 3 came on one day about a month ago, with no other symptoms of anything wrong. I popped into Dublin Mazda when I was out that way, and asked Paul if it could be checked without having to do a work order, or having to leave the car there. One of the mechanics was walking through service heading for the garage, when Paul asked if could quickly check it. The tech went and got his OBD reader, and quickly diagnosed the problem as the gas cap, that probably had not been tightened properly at the last fill up. He said this is the most common problem when the check engine light comes on. No charge!! This didn't happen at a local Volvo dealership a few years ago when the same thing happened to an 850 I owned!Only gripe, and it's small. I had a wheel alignment done on my 5 and the car still pulls to the right very slightly. Again, minor. So far, Dublin Mazda it's been a pleasure dealing with Dublin Mazda.

FaRKle!

9 de abr. de 2012

I had a great experience at Dublin Mazda this past Easter weekend. From the moment Bruce emailed me back about my quote on a new 2012 Mazda 3 Skyactiv I knew he stood out as an honest salesman that would work to earn my business over the other dealerships. He was able to give me a great price as well as all the options/choices I wanted without any of the ones I didn't.When I went into the dealership Bruce wasn't there that day, but he had his manager Mike take care of me. Mike is also an honest guy and didn't keep me waiting around for extended periods of time. Even when I had to wait for another customer to finish up with the finance guy, MIke tried to keep me occupied and kept a friendly conversation going. He was quick about getting all of the paperwork worked out and made sure all the details were correct.Finally, John the finance guy made things a lot less troublesome than I've had at other dealerships. Of course he had to do his obligatory spiel about extra services, but didn't keep badgering me when I refused. I was in and out of his office within half an hour.Overall, I had an excellent new car buying experience at Dublin Mazda and would highly recommend them to potential buyers. They gave me a great deal and made the whole process very smooth and friendly.

rsgeetha

8 de mar. de 2012

Great experience! Michael really did all he could to work with our budget and helped us get my Nissan Versa. Michael really took utmost care looking over every single detail before he handed over the car and made sure it was perfect.Follow up after the purchase has been great as well. Would definitely definitely recommend Dublin Mazda.

agrovo

28 de feb. de 2012

Before finding Dublin Mazda I did quite a bit of searching on the Internet and driving around the bay area looking for my car. At one point I was searching through 42 websites daily in my search and had visited 7 dealerships. I had already set my sites on a used Mazda 3 hatchback that was either 2010 or 2011 was automatic and had most of the available options on it but found out that this was not an easy car to find available for sale. One of the dealerships I visited was Dublin Mazda and while there looking I met Michael Barrilleaux. He was friendly and polite and was not at all pushy as I have almost come to expect when dealing with car sales persons. He showed me what was avaliable at the time but I told him that I had made up my mind about what I wanted and was only interested in finding it. He offered a form for me to fill out that basically asked what I wanted and he told me he would let me know if inventory changed and what I wanted became available. I thanked him and continued my search for my car. One day while I was scanning the websites I saw one that matched come up on the Dublin Mazda website but it did not show a picture of the car. I went down to Dublin Mazda and asked Michael about the car I saw on their website. He mentioned that he was not aware of this car but told me he would speak with the manager Lyle Nick to see if he could find it. Lyle was very accomodating and offered to show me the car even though it was still in the shop undergoing it's inspection before being offered for sale. I was pretty sure at the time that I had found my car and was a little stressful of what would come next (the purchasing process). In the purchasing process I found that Michael was still very polite and not at all like I have come to expect in my past experiences and worked hard to try to make me happy. At the end of the purchasing process I was a little unhappy about not receiving a second key and 2 new tires but again everyone at Dublin Mazda tried hard to meet me half way and make me happy. Their service was great when helping me get my key and tires and overall everyone was professional and curteous. I wanted to give some substance in my review so others could truly get a sense of my experience. I have bought 11 cars over the years but my experience buying a car with Dublin Mazda has been by far the best that I have had.

kmcorrig

17 de feb. de 2012

Good experience from initial visit to dealership until we closed the deal. Good communication via phone, text and in person with Michael Barrilleaux. No pressure to close deal. We told Michael what vehicle and options we were interested in and closed the deal quickly. Michael took time to go over vehicle features during initial visit and after we purchased the car. Stayed an hour late to give us a tour of dealership service area and go over features of the car with my daughter. Lyle and Mike were pleasant and have a lot of industry knowledge. Again, no pressure add extended warranties, service contracts or other options.

Paul Presutti

4 de feb. de 2012

Michael assisted me quickly, efficiently and with courtesy and patience. Outstanding customer service...as he spent a considerable amount of time explaining all of the features of the new vehicle.

kwubruin

23 de ene. de 2012

We are pleased with the new vehicle purchase experience on 1/22/12 at Dublin Mazda. Michael was very informative and thorough in explaining the various options and trim lines for the Mazda 3 Hatchbacks. Our many questions, no matter how small or possibly considered as trivial, were answered respectfully. We decided on the i-Touring trim line with the Moon & Tunes option package. Michael was prompt to find the model package and color we preferred. The price negoitiation process was without the usual "haggling" pressure and completed within 10-15 minutes. We agreed on a price well within the range we were looking for. Also, we received very favorable financing from the dealership. The overall experience was pleasant and pressure-free. A co-worker has her car maintained at Dublin Mazda and has been very pleased with the service - timely, honest, and good advice without pressure to do more work. Looking forward to great customer service experiences from the Maintenance Team in the future.

JoyLynn1

20 de ene. de 2012

I would highly recommend using this dealership. Customer service was above and beyond. They worked with us to get the price we were happy with and a payment plan that worked for us. We first went elsewhere and had a bad experience where the same car minus a sunroof was priced $5,000 more and wouldn't budge. That dealership made is pay for coffee! We had our dogs with us thinking they would be closing and would only have time to look. Our salesman, Michael let us bring the dogs inside while we finallized everything and served us FREE coffee & hot chocolate. It is the little things like that make us want to use them again. The lady that did all the paperwork was very sweet and helpful with all the legal stuff. We love our new car. Thanks Dublin Mazda for a great buying experience!!

rochanatalie

13 de ene. de 2012

We stopped by Dublin Mazda after going to Tracy Mazda. We had stopped to see if there were any Mazda 3 I Touring cars in stock. On our way I called and spoke with Michael. He went out of his way to check what used cars were on the lot. He mentioned what was in stock and we decided to stop in. Michael showed us the cars. Mr Ryan the manager approached us asking if we had any questions. We were interested in the 2011 Mazda 3 I Touring. We asked what was the best deal that they could do for us. We were happy with the deal. We received great customer service from all the staff at Dublin Mazda. I would refer my family and friends to go there if they are interested in purchasing a car.

tareshss

4 de ene. de 2012

Very Friendly staff. I came all the way from San Jose because they knew exactly what I was looking for and found a car for my price that was beyond all expectation. The service was exceptional, friendly and even though they were closed when we completed the deal, they did not make us feel rushed. Highly recommend Michael as your agent.

jonee

13 de dic. de 2011

We were looking to purchase our first new car, we knew what we were looking for and everyone we interacted with was friendly and knowledgeable. At no point did we feel any undue pressure and, in fact, everyone stayed late to make sure all of our questions were answered and we felt as informed and comfortable as possible.

megankreuz

13 de dic. de 2011

My husband and I just bought our first car from Eddie at the Dublin Mazda dealership, and are super happy not only with the car, but with the fantastic service as well! Mike in finance was a total blast to work with, and we left feeling informed and in good hands. I'd recommend this dealership to anyone in search of a Mazda.

Boognish

9 de dic. de 2011

After getting the run around from Marin Mazda for almost three months, I decided to give Dublin Mazda a try. They were far more helpful and were able to order my warranty part and replace it within about a weeks time.

biacoreguy2008

5 de dic. de 2011

I recently took home a CPO 2009 RX-8 R3 edition sportscar that Dublin Mazda advertized on craigslist. The salesman that showed me around, Michael Barrilleaux, was great to work with and let me try the other MazdaSpeed models on the lot for comparison sake. When it was all said and done they gave me a nice price reduction and were more than happy to answer all of my many questions. I've only had the car for a week but I love it and I feel good knowing it is under maximum warranty protection. I'll be bringing my RX8 to Dublin Mazda for all of the required service and I'll write an updated review of my serivice department experience then. I'd recommend Dublin Mazda to anyone looking to buy a reasonably priced new or used car. If you visit Michael for a test drive ask him to tell you about his adventurous hobbies like skydiving.

just2obsessed

28 de nov. de 2011

Unlike most dealerships, getting a car here was a pleasant experience. Michael was very nice and very helpful in helping me get the deal I wanted for my new car. He wasn't pushy, and didn't make you feel any pressure. He was also informative and made sure everything was okay with the purchase. Overall, the experience was great.

speed3dude

23 de nov. de 2011

Don Dumalo worked as a technician. He worked on my car a couple of times and he took the time to talk to me and explain things very well. I see him now working as a service advisor and he continues to display the same high level of professionalism. I always feel comfortable going to this dealership. Nice comfortable waiting room too. I recommend this place.

krismazda

18 de nov. de 2011

We knew what we wanted and at what price when we went in, they didn't pressure us into anything more and looked to find even more discounts. They had no problem staying until very late in the evening. They were so friendly and helpful. The first time ever to have a nice experience in buying a car.

jenmcsmith

16 de nov. de 2011

I came to Dublin Mazda after having a lackluster experience with 2 different salesmen at another local Mazda dealership. From the moment Michael got on the phone, he was helpful, knowledgeable, polite and respectful. Jared in the service dept. was great too. Every staff member (including the owner) I met was great. It was absolutely the best experience I've ever had buying a car. I'll definitely recommend both Michael and the dealership to others.

DB_2011

8 de nov. de 2011

It was a very pleasant experience to get my new car from Dublin Mazda and have Michael for a sales-person. Michael was nice and amicable to talk to, not pushy at all. He worked to get me a good deal. He made sure I'm happy with my purchase, and that sets him apart from other sales-persons I have dealt with at other places.

SDeeley

6 de nov. de 2011

The staff at Dublin Mazda service (Don and Jared)were particularly helpful during multiple days and many phone calls but they were honest regarding the unexpected service issues by offering continued evaluation of my vehicle and a loaner car at no extra charge while trying to thoroughly evaluate the issues occurring with my 2002 B4000. When the issues became overwhelming both emotionally as well as financially, they guided me to the perfect sales person (Robin Rose) and Manager (Lyle Nick) who not only assisted me in purchasing a new car, but the perfect car of my dreams making it fit my budget without sacrificing what I wanted. Dublin Mazda's Sales and Service Staff earned a Customer for life in me with their genuine empathy for my situations while still catering to my wants and needs as a car buyer.Kudos to all ad DUBLIN MAZDA, I'll see you in 7,500 Miles for my 1st preventative maintenance Service.A Customer for LifeShannon Deeley

kjblack23

30 de oct. de 2011

I bought a Mazda3 this Saturday and Michael was very patient considering we were the last of his customers for the day. He was very friendly and helpful. I never felt pressured into anything. I felt as if he was on my side, unlike other dealerships where they just want the money and could care less how they get it. He made buying a car a pleasant experience and I will recommend him to my friends/family when they consider purchasing a new car.

chenninger

28 de oct. de 2011

Service was great - went in looking for a used car and was suprised at the value and knowledge of the car we bought. We were not pressured in making a decision - Mike and Lyle were patient while we made the decision. They gave us all the information on the car we asked. I will recomend this dealership to friends and will visit the next time i am looking for a new or used car.

thebarstows

12 de oct. de 2011

My husband bought a car this past Saturday. Michael was a pleasure to work with and we plan to go back in the spring and purchase another Mazda for myself! yay ;)

kimtang

29 de sep. de 2011

Michael and Harry were very nice and friendly. They weren't like other sales that give us the push feeling. I was very satisfied on the serive that they provided in Dublin Mazda!

Apiratescove

6 de sep. de 2011

My wife and I went to Dublin Mazda to look at a used mini-van. Our sales rep was Michael barrio raid. He was very friendly and patient. We were the last customers in the building but we neverfelt rushed at all. Over all, price on van was very nice and experiencewas excellent

Kris10lee

2 de ago. de 2011

I had a great experience with this dealership and would recommend their services to anyone looking for a new Mazda. They are very kid friendly too.

rakash80

29 de jul. de 2011

Michael Barrilleaux was a very good and polite. I have had a very bad experience with Dublin Toyota rude sales persons which stopped me from buying a Toyota. But unlike them Michael was very kind, polite and understanding. The first car sales person who never pushed me towards buying or humiliated. This character of him forced me to make my decision firm, that i want to buy from this person. So i will for sure recommend Michael Barrilleaux and Dublin Mazda to my friends and family. Thanks.

creightonm

25 de jul. de 2011

Staff was friedly, curteous, and professional throughout.They stayed late to complete everything necessary without rushing.A very pleasant experience start to finish.I will be returning with my new Mazda for service, even though this is not the closest Mazda dealer to my home, because of the quality of the experience.

Birdcage777

27 de jun. de 2011

We bought a 2011 Mazda 3 from Dublin Mazda. The entire sales process was awesome. The dealership experience, buying process, contracts process, was the smoothest I have ever had in my years of buying cars. Additionally, michael was extremely proactive, courteous, and had great followup. Highly recommend this dealer, and if we ever bought a Mazda, we would prefer this dealer over others.

Robertgoulart

25 de jun. de 2011

Michael the salesperson was very cordial, not pushy, and very informative.A pleasure to do business with and will be recommended to friends and family.

chelleszoo

12 de jun. de 2011

they are an upfront, no hassle dealership, since we were traveling for two hours this was a definite plus. tony was very friendly, courteous and accomodating. paula was very helpful and explained everything including optional extended warranty with no pressure. this is a dealership i would purchase another vehicle from and recommend to all my friends. we love our new car!

myamamoto

6 de jun. de 2011

For a low pressure sales experience and what we thought was a great deal, I can easily recommend that you visit Dublin Mazda. Our salesperson, Lance Beach was very accomodating. Since our son was unable to make it to the after sale delivery/demonstration of the car, Lance volunteered to go through the whole delivery process again when our son had time. General Manager Lyle Nick found the car in the color that we wanted at another dealership and had the car ready for us within 24 hours. Finance Manager Paula Engle did not try to push us into any extended maintenance agreements or paint protection packages during the payment process. She just let us know that the packages were available without the usual sales pitch.

jbolsen

31 de may. de 2011

I bought my Venza there. I have been to many dealers looking at cars and have never experienced the level of customer service that I received from Tony and the whole team at Dublin Mazda. I am so pleased that I am telling everyone to shop there.I loved how much attention to detail they all paid to the car and to me. Everyone was so friendly and professional, wanting to make sure I was happy and that they cared about my business. What a difference from all the other dealerships and so-called salespeople. Tony was professional and took care to make sure I was happy.Thank you Tony and Team Dublin Mazda!!

gizmohwd

31 de may. de 2011

I took in my 2002 Mazda MPV. I seen in the internet that they had a coupon for $10. I ask myself that it was a fantastic deal, especially with this economy. My oil change was fast. I didn't have to wait that long. Dublin Mazda has friendly people. I really recommended.

mazdaowner2011

30 de may. de 2011

Service was done promptly with a complimentary car wash and interior vacuum. George was really pleasant to deal with; in fact, this was my first pleasant experience dealing with a service person at a car dealership (and I've dealt with many!). I am so glad I don't have to put up with the lousy service at Fremont anymore!Thanks for the great service, George!

brwneyedgirl523

30 de may. de 2011

Tony approached us very quickly upon our arrival to to the dealership and was very quick to assess my needs. He spent a lot of time showing me different cars, all of the same model, just to ensure that I knew exactly what I wanted. After multiple test drives, he brought me inside to discuss financing with someone else. Once it was paper signing time we met with Paula. She was very thorough and very pleasant to work with. Both Tony and Paula made the day a very enjoyable experience.

tsachs

29 de may. de 2011

George was very helpful and went above and beyond for me. He was attentive, caring and made it VERY easy for me to get the necessary fixes for my rental car. He was responsive, resourceful, prompt and nice to work with. I would work with him again any day.

stevenj669

27 de may. de 2011

Received a postcard from dealer regarding recall notices for my mazda 6. I thought it was nice to get a reminder from the dealer directly. They are new to the area, so it seems like a good idea for them to reach out. Scheduling the appointment was easy. Everything about the service department was professional. My car was completed on time, and I even got a car wash and tire treatment. Pretty impressive.

ancabran

26 de may. de 2011

This was my first time having my car serviced at Dublin Mazda. My overall experience was great. I received a very friendly greeting in a timely manner and a shuttle ride to and from the iHop restaurant that was close by. The topper was getting a free car wash after the service on my car was finished. I will certainly continue to bring my car to Dublin Mazda for future service needs. Great Job!!

akuoccc

25 de may. de 2011

the service was detailed and they answered all my questions or tried to find out the answers. I'm happy with buying at Dublin Mazda. Daniel went through each step of the process clearly and allowed me to ask questions when I needed to. He also left me alone when I needed to read things over, which I appreciated.

speed3dude

24 de may. de 2011

I have nothing but good things to say about my experience at Dublin Mazda. They treated me with friendliness and respect. The waiting room is comfortable. The service was fast, and I was also able to talk to the tech, Archie, who worked on my car. I have been to four Mazda dealers, and this is my favorite. Keep up the good work.

andedoria

20 de may. de 2011

Tony Branscum's warm greetings as soon as we walked in started our search for a CX-7.Tony all fine with a test drive. Did not have color we wanted.Came back a week later and was offered a price halfway of what they had on special as Lyle Nick found us the color we wanted. Lyle's calm and soft spoken ways of explaining their pricing was very nice.Tony stayed after his scheduled time off to get us the vehicle on promised time.Paula Engle and Tony Branscum's smile did not fade although we are past closing time!Would recommend dealership. Did not feel purchase pressure at all.

theale

17 de may. de 2011

I probably would have given an all fives rating except for a couple of minor problems, there were a couple of minor issues with the pre-delivery preparation and the quality of the detailing work done on the vehicle, one of which was indicated to the dealership during the test drive and not corrected.The other issue was the pushy attitude of Harry Chai, if it had not been for the fact that they had the exact model I was looking for in stock I probably would have walked away.The final point, my salesman Daniel Trujillo was a pleasure to work with and very helpful, for this reason I would recommend this dealership.

egads

17 de may. de 2011

Got an oil change and rotated tires and they honored a competitor's coupon too. Friendly service, called me when it was done, and even provided a car wash! Called same day and they got me in without requiring an appointment. seems like a nice place and I'll go back to try them for more extensive service.

urbina1

16 de may. de 2011

Friendliest and most courteous new car buying experience I've ever had. Everyone during the process was enthusiastic, smiling and made you feel comfortable. Danny Trujillo was the salesman and was genuinely affable, a gentleman and a true go getter to make our experience pleasant. My wife also describes our experience was great.

klim

16 de may. de 2011

My BEST car dealership experience ever. Staffs are very sincere and professional. I was looking for a Clear Water Blue Mazda5 which they do not have inventory however they are able to get the vehicle i wanted from other dealership.Highly recommend Dublin Mazda if you are thinking of getting one. Thumbs up to all the staffs there which provided EXCELLENT customer serivce and Two Thumbs up to Harry (Sales Manager)

anotherfamilymanwithawifeandthreekids

15 de may. de 2011

Stopped by this dealership for a second time after researching all of my options online. The first visit with an unnamed salesperson was "ok" but this time around we were greeted by Michael. Michael was knowledgeable and if there was something that he didn't know (he's only been on the job for three weeks), he quickly found the answer for us. Infact we liked him, and the price, so much that we bought the car right there. Another plus was their financing. I was pre-qualified through my credit union and the dealership initially matched their rate and then, when in the finance department, they beat the rate by almost a full percentage point!!! All around it was a great experience and I would recommend Michael and the Dublin Mazda dealership to all of my friends.

Christine Morrow

14 de may. de 2011

Everyone at this dealership was friendly, knowledgeable and professional. Daniel Trujillo could not have been more helpful. I was also impressed with Lyle - sales manager and Paule Engle - finance manager. I would rercommend this dealership to family and friends.

lndpelletier

5 de may. de 2011

George Ruiz at Dublin Mazda went out of his way to help me get my car taken care of despite my crazy work schedule. George is very knowledgeable and customer service oriented. He arranged for a shuttle to BART the first visit and a rental car at the dealer's expense the second visit (parts had arrived that were needed to complete the repairs). I would definitely recommend the service department of this dealership!! As for MAZDA overall, I am completely outraged at Mazda Corporation for deciding to discontinue manufacturing the passenger front airbag module for my 2002 Mazda that I just brought in for its 60,000 mile check. This is a major safety issue and Mazda's negligence is simply impossible to fathom.

Dr. L

4 de may. de 2011

I just had my 2007 MS3 w/ 60k miles checked-out here for the first time, and downloaded valuable discount coupons from their website to keep costs down.After a complete inspection, my car is still near perfect and showing little wear after 5 years. I love this quality car!!! Jerrod, Carlos, Marlo and all the service staff were very friendly and knowledgeable. They did a SUPER job and had it all done in less than an hour, too! I will be coming back here for all my needs and highly recommend this no-nonsense shop to service any Mazda vehicles out there... 8-)...