Charles T. Gould

16 de ago. de 2016

My last visit left me without my vehicle for 9 days and received only 1 phone call from the dealer to let me knowwhat was going on with my Escalade. I feel when a dealer keeps your vehicle for 9 days there should have been communication from the dealer to the owner.

Duke Automotive

15 de ago. de 2016

Dealing with Duke is always a pleasure. They take very good care of my family.

Deb L

15 de ago. de 2016

My husband and I have purchased at least 10 vehicles from Duke Automotive. And used the Service department over the years. Jerry Butler was great during the sales process on our new LaCrosse, our 4th LaCrosse, and handled the sale very professionally. Are we satisfied? Always. Thanks to everyone.

Lynn Jenkins

15 de ago. de 2016

I was in and out. That was great because I was on my lunch break. They are friendly.

CDM

1 de ago. de 2016

As usual, the overall quality that I receive for my vehicle is great. The professionalism, and courtesy is truly wonderful. To date, all servicing has been satisfactory.

MAXDUKE0

29 de jul. de 2016

they were great did everything I asked. great service and very happy with overall price.thanks for all of the hard work they did on my truck

Jay R.

25 de jul. de 2016

Duke personnel listened to my wants and needs. They did not waste my time trying to sell me something other than what I wanted.

Retired

17 de jun. de 2016

Sales associate was very knowledgeable on the various vehicles. She explained the various features of each model. After buying my SUV, she reviewed with me how each feature worked and patiently answered my questions

Lewis

15 de jun. de 2016

Duke Automotive has the best staff around. They always treat their customers with respect. They have no hidden gimmicks or surprises.

L. Mason

24 de may. de 2016

I took my car in for an oil change and other maintenance service. My experience was extremely pleasant and quick. I have no complaints thus far.

Elijah

13 de may. de 2016

Great service - the staff was very friendly and helpful. They went out of there way to assist. I would strongly recommend the dealership to friends and family.

Joe Mobley

9 de may. de 2016

It was fine, after all it was just a state inspection

Larwht

6 de may. de 2016

Service dept very friendly & courteous. My work order was written promptly and my vehicle was immediately pulled in the service bay. Mrs. Duke stopped by the waiting room to thank us for our business and provided coffee and doughnuts while we waited. Service was completed in a timely manner and I was extremely satisfied with the quality of service received and the cost. The staff made me fill like part of the family. I was looking for a Buick dealer after Performance Buick closed and it looks like I found just the place at Duke Automotive.

Donna

2 de may. de 2016

Everyone I have dealt with at Duke Automotive have been very courteous and very helpful to me. They treat you like your a good friend.

Carl

27 de abr. de 2016

First oil change and tire rotation was seamless. Nice waiting area with hot coffee and fresh doughnuts.

Ed Lawler

26 de abr. de 2016

Good experience. Fast and done just the way I requested.

krick9175

19 de abr. de 2016

Service Technician quickly diagnosed the problem/noise we were hearing from our Tahoe. Explained the options and his recommendations. They had our Tahoe repaired and out the door in just a few hours. First time to visiting Duke for service, I will definitely use them for my future service needs.

Brad1nc

18 de abr. de 2016

What a great car buying experience. Al Hicks was particularly helpful in finding the right vehicle for us and even stayed well past closing time to make sure we were completely satisfied. I can't recommend Duke Automotive enough! If you want a hassle-free car buying experience, then this is the place to go! We will definitely purchase our next vehicle from here.

LAREAUL1955

15 de abr. de 2016

Stan patiently assisted me with the purchase of a Chevy Eqinox. Stan listen to my concerns and addressed those concerns with positive feed back making the purchasing of a new vehicle a pleasant experience. Stan also took the time to show me the features on my new vehicle. This experience has exceeded my expectations. It was a true pleasure working with the entire Duke team.Linda

TROOPER137

12 de abr. de 2016

We had an issue on our new Chevy Traverse and as usual, Duke provided prompt and courteous service! We needed an item that was missing and it was dealt with immediately.

CFINCHMBA

11 de abr. de 2016

The service and overall buying experience was of the highest quality. Found exactly what I wanted and received a great used truck at an even greater value. Billy and Steve have made a Duke customer of me in the future!

Ret Navy Chief

8 de abr. de 2016

I take my vehicles to Duke for repairs exclusively. Since moving to Suffolk every vehicle I've bought has come from Duke. The staff, whether in sales or service, are very knowledgeable and friendly. They go the extra mile every time. Don't waste your time traveling all over Hampton Roads. Come to Duke, I promise you'll be pleasantly surprised.

HONKERHILL13

8 de abr. de 2016

Such very nice people working there from service department to sales and owners. Always going out of their way even after a sale to make sure you are happy with your purchase and satisfied with the care. Had engine problem on my buick enclave at 77,000 just over the warranty and they went over and beyond to have GM cover and warrenty a brand new engine! They are my dealer and service department for LIFE

GWHEELER3116

7 de abr. de 2016

Dropped off my Enclave for a 15,000 mile maintenance and state inspection. Both were done in a timely manner and I was notified as soon as it was ready. As with all my dealings with Duke everything was handled professionally and in friendly fashion.

RPDIEHL

7 de abr. de 2016

I recently (Tuesday) took my truck in for service--an oil change that On-Star asserted was due--and was informed that there were too many prior appointments to service it the same day. Originally, I was told the first available appointment was Friday. The same thing had happened the last time when I took it in merely for a safety inspection. I was told by the service manager that with all the people moving to Suffolk, there is so much demand for service that an appointment must be scheduled well in advance as if I was scheduling to meet a doctor, dentist, or attorney (the latter was my interpretation). When I asked if the problem was availability of certified mechanics I was told "no, that all the stalls are full" with other vehicles being worked on. If the service department is that lucrative and in demand, it seems expansion is essential even if it means major work would be done off-site.

HARVEY_GRIGGS

6 de abr. de 2016

I called the parts dept. to have towing mirrors installed on my 2016 silverado and Jeff was very helpful. He said I would receive a call from Will in service to schedule an appt. so after three days i called back to find out when i could schedule this appt. Jeff connected me with Will's voice mail and he returned my call quickly letting me know he had been busy and scheduled my appt the following Wednesday. I arrive to drop my truck off and I am informed the parts are not in but are probably on the truck arriving that day. A call the day before notifying me of this delay would have been helpful. I asked Will to call me that afternoon to let me know if they had come in, no call. I called the next day to ask about my truck and Will explained his assistant forgot to call me. I received a voice mail on Friday to let me know they would start on my truck on Monday and have it finished that afternoon as the parts had arrived. I called Monday afternoon only to be told the technician had an emergency and no one else should finish his work. I was assured the truck was to be ready by mid day on Tuesday. When I called at 4p.m. on Tuesday the truck was just being finished so I was finally able to pick it up. The mirrors looked good except for the fingerprints all over the mirror itself. The tech did a good job of installing them. I paid the bill and looked it over asking about my loyalty parts discount which had not been applied and was then delayed further while it was credited to back to my card. It is spring and the pollen is bad but the truck was filthy and the bed full of maple tree helicopters and oak tree chains, like it had been parked in the woods. This was all done with friendly voices and smiles. This is the first vehicle purchased at this dealership as I usually buy from another local Chevy dealer(M.D.) and it was less than I am accustomed too.

PARKERBROCK1980

6 de abr. de 2016

The overall experience was good, the only reason I did not rate 5 star was because I had appointment at 10 and I called at 3:30 to learn it not been pulled through shop yet. However it was still ready by time I got there but that was a huge gap between time scheduled for service and the time actually worked on.

FRANKLINLASSES

5 de abr. de 2016

Stan Bell did an excellent job helping me to find the truck of my choice. He is very knowledgeable and easy to work with. All the people at Duke were very friendly and helpful.

MEMPHIS23RAINES

5 de abr. de 2016

Its all about you when u visit this dealer! Great group of people! Just bring breakfast, lol!! The process of buying a car as it should be!! Quick and easy! We bought a used Cadillac XTS with low miles and the price was the best we've seen...best bang for your buck!

WINSLOW252

4 de abr. de 2016

Best dealership I have ever worked with. I have purchased several vehicles over the years and never felt so comfortable as I did working with Maggie and Bruce. I love my vehicle thank you for everything!!

EquinoxHappy

31 de mar. de 2016

I purchased my Equinox in Oct 2011 and to this day Duke has given me such wonderful service keeping me on the road running happily across the country! I am very pleased with the service team at Duke here in Suffolk. Love my 2012 Equinox and I get many compliments of the beauty that it is as well! Thanks Duke for making me a happy owner!

ROY.LEWIS

31 de mar. de 2016

Great dealership, great sales staff. This is the third new vehicle I have ever purchased and all have come from Duke Automotive. I'll be back if I ever need another one.

EMMETTGARDNER

30 de mar. de 2016

Stan made me want to do business with him even though I could get more on my trade in and get a better deal elsewhere.

EBRYCE

30 de mar. de 2016

Excellent dealership with professional salesmen. I was impressed that each person I spoke and dealt with actually had a personality. That may sound a little prejudice, but I personally hate buying vehicles because I normally don't like talking to salesmen. This was not the case at Duke Automotive. I live an hours drive away, passed several dealerships between Poquoson and Suffolk, and will definitely buy again from Duke. I would like to thank Jerry, Mike, and Don for making this purchase a painless experience.

Carolyn H.

28 de mar. de 2016

I went for my first free service on my 2016 Cadallic SRX. The work was done in a timely manner and the waiting area was very comfortable.

RAWLINGSSCOT

28 de mar. de 2016

People were friendly and knew how to find problemAnd fix it.worked with Richard Potts work was done very quickly and quote of cost was given before work was started.

G.HOLLAND

28 de mar. de 2016

Great service, lounge to wait in. Wi fi. Drinks, donuts. Highly reccomend. They go the extra mile, to provide, service for your car. All involved are friendly and helpful.

erma012

26 de mar. de 2016

The service dept did a great job repairing my vehicle. Thank to Ashley service advisor and the tech. Thank again Duke. Great Job. It's all about U!

jennjohn2002

24 de mar. de 2016

Duke Automotive is a hometown, family owned business that provides service and satisfaction whether you are purchasing a new car or maintaining your current vehicle in order to extend the life and reliability of your vehicle for many years to come. The service department is top notch, with years of experience, with informed and courteous staff. When your service is complete, you leave the dealership knowing your car is in excellent shape and all systems in good working order. I highly recommend this dealership.

Beana10

23 de mar. de 2016

Thanks to AL Hicks and Duke Automotive family for such a pleasant experience in the purchase of my Equinox. AL is amazingly knowledgeable of the cars he sells. If you are looking to buy a car in a stress free environment I must recommend Duke.

anonymous

23 de mar. de 2016

I took my car to Duke for an inspection and they tried to rip me off. I was told that the electrical kit for the light bulbs above my back license plate was missing and I'd have to pay $150 for a new kit. When I asked if it was something my husband could fix (because he's good with cars) I was discouraged from that because apparently it's complicated to fix. My husband wanted to try anyway so I took a rejection sticker. My husband said it wasn't complicated at all to get to the kit and the kit was there! They tried to sell me something I didn't need at all. One of the back light bulbs was out but that cost 30 cents at Autozone and anyone can change a light bulb. How sad that a woman can't go to a dealership alone without getting ripped off.

E8NAVYGATOR

22 de mar. de 2016

This is the 6th vehicle we have purchased from Duke over the years. Once again the experience was a pleasant one. Billy Knight displayed professionalism in every aspect of the deal. He patiently went out of his way to show us a number of vehicles we were interested in, and confidently answered questions we had pertaining to those vehicles. Steve Albaugh was also very helpful and accommodating on the finance end of the deal.

SCOTT DENOON

16 de mar. de 2016

By far, the most pleasant car buying experience I have ever had! Maggie, Bruce and the entire Duke team were exceptional from the time I walked into the dealership until I left. I drove from Richmond to purchase my vehicle and would gladly do it again without hesitation.

JWSTALL

14 de mar. de 2016

After being disappointed with other car dealers, we were very pleased to locate a dealership where our concerns seemed to be of the up most interest. The salesman, Al Hicks, greeted us graciously at the beginning and continued to serveus with just as much personal interest. He is very knowledgeable and capable. I must, too, state that the manager, Mike Williams, was also a big help to us. Thanksfor serving us so patiently and capably.Jack & Wilma Stalllings

LOKARBRO1

11 de mar. de 2016

My car buying experience was very easy and enjoyable. My salesman Peter Cummings and Mike Williams were extremely helpful. They were very patient with us and kept in constant contact to keep us informed of any and all sales or incentives. I will definitely refer my friends to Duke as well as return to Duke if I need another car in the future.

happy girl782

7 de mar. de 2016

Pleasant helpful service by salespersons with no pressure salesmanship. Offered ample time to test drive vehicles. All questions were pleasantly received, promptly answered, or researched in due time to provide information sought.

HOLMES00690

7 de mar. de 2016

We purchase all our vehicles from Duke. Great service and people. We have never had any issues with them from purchase to repair service. I rate them best all around!

ARealPerson

7 de mar. de 2016

My high mileage car broke down, and I had it towed to and serviced at Duke. It was time for a new car anyways, so I looked online at Duke's inventory. I found a car I liked and submitted a request for more information on Duke's website. I got a text message asking if I wanted to test drive the car; I said yes, and Stan Bell picked me up in the used car at my work. I drove it for a few miles and then parked it at the dealership and checked it out. It had been detailed very well, and looked great (looked exactly like the photos on their website, and all the car's information was accurate as well). The price was fair and they offered me a fair trade in value for my broken down car (before the diagnosis on why it broke down was done, which was really nice of them). I declined the trade-in offer though and decided to keep the car and fix it myself. Everyone was really nice and I never felt pressured to buy anything. I would definitely recommend Duke Automotive to everyone. They are all honest and kind people; you can't find this level of customer service anywhere else in Hampton Roads.

debbiedohrh

6 de mar. de 2016

I can always count on Duke to provide top notch service. After 36 approx years my experiences are still top notch. Duke makes you feel like you are their one and only priority. I'm a lifer.

DWYATT0

4 de mar. de 2016

Everyone at this service center is so nice and accommodating. The service I had done was done quickly, they gave me a loner during the process and again were just really nice.Thank You

john_grady

4 de mar. de 2016

Recommended 3 stars because I didn't finish buying a new truck at this stage. Everyone has been nice, helpful, and answered all my question, but I would consider myself still in the process. ***Additional note - Service department changed the oil in my Tahoe purchased from Duke without a scheduled appointment within 1 hour and they did a excellent job start to finish in every facet.

ANITA_PHIPPS

25 de feb. de 2016

I have been buying my cars from Duke for many years. I decided this year to "look" at another dealer just to see what it was like and could not get away fast enough, thinking the whole time, why am I doing this? The other dealers are so high pressure and I could not deal with it so jumped in my car and dashed to Duke. Picked out my next car in a couple of hours and have been happy ever since. I will never shop elsewhere!

rbdough

25 de feb. de 2016

Though they had used cars in my price range on-site, Jerry poked around and found me a perfect car nearby and brought it in for me. At no point did I feel rushed or bullied and everyone I dealt with (especially Jerry) was super friendly. I've had a few follow-up questions about the car and Jerry has been very helpful and patient and found me the info I've needed.

Anita

24 de feb. de 2016

I have been purchasing cars from Duke Auto in Suffolk for many years and will not buy from any other dealer!. There is no pressure and everyone is very professional.

geroc19600

22 de feb. de 2016

Estimated time for oil change and tire rotation was 2 hours. However, total time was less than 1 hour. Free oil change under the Rewards program was a bonus.

SJJCH

17 de feb. de 2016

The service team is top notch, if I don't have an appointment they always work me in. Ashley is the best, I've worked with for years.

DWYATT0

16 de feb. de 2016

Was in and out in 30 minutes. This is my first time, but so far I am happy.I will say that my sales guy , Billy and the finance guy were very efficient. My paperwork was done in my absence and I only spent about 15 minutes in the office to finalize my paperwork and have them deliver my vehicle. Defanately the way it should be done.

Joe m

16 de feb. de 2016

This is the 2 new car I have purchased from Duke the first being an Equinox 3 years ago. As that purchase was so pleasant and easy I came back this time to purchase a Colorado. My salesman Stan Bell was excellent both times and expertly had everything ready when needed. I have also had the Equinox serviced regularly at their service department with excellent results. I will definitely be back for next purchase.

DRAGON.27.2000

16 de feb. de 2016

Ashley Thompson took good care of me when I called and got me right in. I was in and out in not time. Next time I'm sure it will be the same way

ryanb05

12 de feb. de 2016

It was the smoothest purchase I've ever made. The car was clean and ready to test drive as soon as I arrived. Jerry was very kind, honest, and thorough. The entire staff is very friendly. Don made the finance a breeze.

Pissed off

11 de feb. de 2016

Don't bring your vehicle to these none pros that over charge even for a dealer. They are stealing hard working people's money and can't tell u what's wrong with your car!!!!!!!!!! I'm not a bitter person telling lies about people I'm just trying to let folks know b4 you get robbed

glsiegle

10 de feb. de 2016

The customer always receives great service when using the Duke service dept. I was in and out in about 30 minutes and as always Ashley and Jordan were great.

PERFECTIONPAINTINGVA

9 de feb. de 2016

Nail in tire, no problem. New tire in one day. Tire insurance works just the way it suppose to. I'm glad I got tire replacement insurance.

MBJOHNSON

9 de feb. de 2016

Appointment for an oil change which was done promptly and thoroughly. Professional and courteous customer service . I was also able to use a gift certificate .

Satisfied Client

6 de feb. de 2016

I was looking for the perfect MiniVan. Stan Bell (my sales person) found me the one! The whole process was easy. I test drove the car one day and it only took 1 hour to sign all the paperwork and I was driving the next day. It was very low pressure, they presented me with all the options available and simply let me decide. The 6 free oil changes, free LIFETIME state inspections, and free towing within 50 miles if ever needed is a great bonus. Loved the Experience!!!

DCOKER1228

6 de feb. de 2016

Recently wife and i had a concern about our 2500 ruff idle issue. Wife called service department to schedule a appointment. She spoke with the service adviser about the conern with ruff idle. In just the first minutes of the call the service advisor was talking us out of bringing the truck in for service. Examples well if it had a ruff idle there would be a check engine light on. It would miss under a load. Thats the idle it has normal condition. Then well it will be a few days before we can get you in. We did get the truck in for the concern a few days later. Dropped it off at dealership monday evening . Received a rental was a bonus got in the rental fuel light on the dash less then couple gallons gas in tank. Drove across street to fill up just to get 5 minutes home. We left several contact numbers. The next afternoon still haven't herd from dealership around 4.30 pm. We called said they were busy and would call us back. Waited for a return call none that day. We drove by dealership that night and noticed the truck was still parked in the same spot never moved that day. The next day around 1pm said the truck was ready. We found no codes its ready. When we picked up truck was after hours and when we got in out truck the plastic seat cover ans paper mats and the service number card was all throwed in drivers floorboard, so wife stood in pouring rain cleaned trash out before she could get in the truck. Extremely unprofessional

Ms Anne Lgerm

5 de feb. de 2016

The engine light came on and I took it to Buick dealer and they fixed it in less than an hour. My keys were dead, my radio didn.t work and there were several small things that weren't right. They foxed it in left than an hour and told me there was something wrong with the gas tank. Everything was fixed correctly and I got my Buick back .

cb1

5 de feb. de 2016

The staff was so helpful and professional! I received excellent customer service! I sincerely appreciated everything they did for me! They turned a stressful situation into a positive experience for me. Many thanks!

OWATKINS462

4 de feb. de 2016

I had an appointment but it took a little longer than usual. After I replaced wiper blades myself, re-inspection did not take very long.

lmaddox0

3 de feb. de 2016

A unexpected start to a Monday ended with a positive experience. The staff is always informative and friendly! My check engine light experience was handled professionally leaving a smile on my face and my car back on the road at the end of the day! Thank YOU!

Jrose10

1 de feb. de 2016

GREAT SERVICE DEPARTMENT. CAME IN AND TOLD ME THE PROBLEM AND HOW MUCH IT OULD COST. I WAS JUST HOPING MY EXTENDED WARRANTY WOULD COCER IT AFTER THE DEDUCTIBLE.

WILL.SASSOROSSI

1 de feb. de 2016

Excellent buying experience! The staff was super friendly and very helpful. Would recommend Duke Auto to anyone interested in getting a great deal and superior service.

iridemine01

29 de ene. de 2016

As always, the service provided by Duke Chevrolet is excellent. The service staff are professional, courteous, and efficient. Always a pleasure to do business with.

adamdunavant329

26 de ene. de 2016

It is very refreshing. Knowing there's still good customer service left in this country. I wish I would've came to this dealership years ago but I just moved to the area.

TOMESHA3

26 de ene. de 2016

On the day of the blizzard, my windshield wipers decided not to work. I immediately called DUKE because they are located close to my home. I didn't have an appointment, they were booked solid, but the nice gentleman told me to come in and he'd take a look at it. They didn't brush me off... he really cared. They fixed my wipers and he informed me that my inspection sticker expired (I had no idea) and they inspected my vehicle as well. Wonderful experience and they have gained a new satisfied customer.

PAPADHH

25 de ene. de 2016

I made the appointment for an oil change and tire rotation with the person working with my schedule for satisfaction. The work was performed very professionally and within a very acceptable amount of time. I was well pleased.

WEMJM

22 de ene. de 2016

Al & Don very helpful. Just hate dealing with all the paperwork! Also not pushy salesmen but were successful at their jobs!Have a good day &!stay safe!??

Butler Family

22 de ene. de 2016

The people at the dealership are very friendly and honest. There was no pressure and they were very knowledgeable about the vehicles. I went in not knowing which suv I wanted and Stan took the time to let me drive each type and educate me on the differences. I would recommend this dealership as they treat you like family with no pressure.

JMCSPEDDEN

18 de ene. de 2016

The most pleasant and low key purchase of an automobile we have ever made for either a new or used vehicle. We have already passed on to our friends and family the courteous treatment and no pressure atmosphere of your organization. There is no doubt we will return to Duke the next time we are in need of an other vehicle

DCOKER1228

18 de ene. de 2016

We have always dealt with priority chevrolet in the past. We felt like we were being taken care of there. We decided to shop around. We were very surprised at how much cheeper duke was on there inventory. There were no hidden fees when we purchased the vehicle. Stan bell our sales agent was not pushy very informative honest and patient. We will recommend this dealership to friends and family .we will return for future purchases

docrene

17 de ene. de 2016

I arrived at 1pm with an appointment, oil change, rotate tires, a 4WD recall that I was told over the phone (by Becky) that wouldn't take long, and a light was coming on to tighten gas cap. Was asked if I was staying or leaving the vehicle. I said staying since I am an hour away. She tried to give me a time frame (I didn't ask for it) stating first that all technicians go to lunch from 1-2pm. Why did you schedule me at 1pm if no technicians there to work? I waited in the waiting room for 4 hours never to be acknowledged by a Duke employee except one time (about 4pm, a female) and it was real quick and short, she never came back with any information about my car. Then about 430pm, Will came in, said everything was done except I needed a new gas cap and he didn't have one in stock. He inquired how far away I worked/lived. Since it was a distance, he told me he would go look on the lot at a new vehicle for a cap. He came back with no luck. I had to return another day (120 miles round trip) for what he told me would me a 10 minute job, to change the gas cap. I was there for another 40 minutes. With all the technology and OnStar diagnostics (that gives you so much information about my car), and a call for an appointment that a light was coming on to tighten gas cap should have been an indication to make sure you had a cap in stock. Will was very nice about the situation both days and tried to help me but didn't go over board. Susan who checked me out on the second day, was very rude! Came to the waiting room, called my name and before I could look up was gone, I had no idea who called my name. She was very short with me and acted as if I owed her something. I could have been very ugly either/both days, but I chose to control my tongue. I too work for the public and realize it is because of them I receive a paycheck. This service experience was disappointing enough that I may not be back to buy from Duke again. Look at my history, you can tell I'm not a first time customer.

koma

16 de ene. de 2016

As always a pleasant experience. The Service department is always smiling even when they are short staffed as they were on my visit. They still got the job done in a timely professional manner.

GBSUFFOLK

15 de ene. de 2016

Found problem on tire-someone else's plug stuck to my tire causing rocks, debris to accumulate on tire. Tires were getting low on tread so priced out replacement tires. Duke's price was competitive with others I had checked with for same tires so they got 4 tires from Warehouse in 2 hours and mounted and balanced them for me. Recieved 10% off of tires. Sweet Also had oil change (free with U rewards) Nice. Had to have rides to and from work-driver was prompt, courteous, and good driver. All work done promptly. Only reason for 4 not 5 stars was I had to wait 2 days for an appointment but that's beyond their control.

4DOIRONS

13 de ene. de 2016

Went in for a new car detail and they did a fantastic job! Lounge is very nice...TV...donuts...coffee and water. It was a very comfortable wait. Thanks Duke!

Kent

11 de ene. de 2016

The first car I bought from Duke was in 1978. I have going to Duke ever since and I wouldn't go anywhere else to buy a car. The service and customer care is top of the line. They work hard paying attention to every detail so that your car buying experience is wonderful. For me the best part is the follow up after the sale. I know I can schedule any maintenance or warranty work and enjoy the same pleasant experience as when I bought my vehicle. I hear them say "it is all about U' and I feel like they truly put me first.

glsiegle

11 de ene. de 2016

Oil change, tire rotation and maintenance check in less than 1 hour. Great service with coffee and donuts. The customer lounge is very comfortable and well equipped.

mj

11 de ene. de 2016

It was time to replace my 13+ year old car, and Jerry took great care of me. He was very patient with me throughout the process - dealing with all my mind changes from new sporty car to new truck to new suv, and finally to used sporty car! It was clear that he was looking out for MY best interest throughout all of it. It is always great to work with hometown people who WANT to help - not just because it's a job & that's what they are supposed to do.

SIBE1

11 de ene. de 2016

Dropped of car early i the expecting it to take most of the day. Received a call about an hour after dropping it off telling me it was ready. Awesome!Stopped off at sale too and will be leasing a new Buick Enclave.

RK051306

10 de ene. de 2016

The staff made this a good truck buying experience. No pressure and they were real easy to deal with. Jimmy was very helpful and met all our needs!

COWDODGER

7 de ene. de 2016

Finally found a great service manager that listens and goes the extra mile to understand and ensure that I am happy with the service his technicians provide. I cannot remember the last time someone called me after closing time to let me know my car was ready since I needed it for the next day.!Thanks so much!Gerald White

VIRGINIAPUMPANDMOTOR

6 de ene. de 2016

Very nice and friendly people here will recommend to others. Jerry and Lydia were very helpful in trying to find me the right truck for the right price.

BABSWEST9

2 de ene. de 2016

Stan Bell was an absolute pro. I got a crazy good deal and a very fair trade in amount. Everyone I came into contact with at Duke Chevrolet was efficient, knowledgeable and super nice! I was in and out in 3 hours. Best car buying experience of my life!!

DELAHANTYMBAGRAD

1 de ene. de 2016

Enjoyed my experience with the purchase of my new vehicle. I was surprised how expensive it was relative to the cost of living in the area.

mchcfamily

31 de dic. de 2015

I scheduled my recall service three weeks in advanced. My car was dropped off Sunday evening for an 8:30am slot on Monday with a specific tech. I called at 1pm and it was just being pulled in the garage to be worked on. I then showed up at 4pm and it was ready 10 minutes later. Not sure why I scheduled an appointment when it appears other repair work took priority. Plus the required work per the recall would only take two hours. My car was not ready until 7 hours later. On a side note they told me it would cost $1800 to replace my catalic convertors. I had the work done at another auto garage for $650.

KathyM

30 de dic. de 2015

Awesome service reps. Always nice and friendly. I have never gone in to an appointment and not been met with a friendly face! Jordan Molon was very helpful to me on my most recent visit. On my previous visit the gentleman rep ( can't remember his name) even found me a Pepsi .

mickey55

29 de dic. de 2015

The car came in because of dealer recall and when we got there we found that an earlier recall had not been fixed correctly. Will Roberts made sure that before the car left this time everything was corrected and in working order. He was able to get the recall redone under warranty, even though it had been fixed once before. I will make sure that all my work now is overseen by him as he was very thorough and a pleasure to work with

donnellgilmore24

28 de dic. de 2015

Never met a sales person like Jimmy before,kind and thoughtful, and there to help at every turn,my wife and I really enjoy our experience at your dealer ship.won't buy a car from any other place but DUKE, GOD bless.D onnell and Sandra gilmore

rbctlc

24 de dic. de 2015

The work was completed on time, at the price quoted, Rick was prompt with followup on my questions, there were no surprises. and the interior was as clean as when I brought it in. Very professional atmosphere.

TY.HESTER.CTR

24 de dic. de 2015

Had an appointment for 8:30AM for tire rotation and oil change. Took two hours to complete. This is totally unsatisfactory. Plus service technician spilled oil all over engine. Was told by technician that he was able to clean the spill off the engine.

DOUG_JEANB

23 de dic. de 2015

Service on my vehicle was started within a few minutes of my scheduled appointment time, and was finished well within the window of time promised. Thanks, Will and service techs!

SHAWN.REDDICK

21 de dic. de 2015

The service just great. I appreciate the time and effort the service consultant provided. The service was really quick. Thank you for not taking half of my Saturday away.

V Towler

18 de dic. de 2015

Your service personnel are always friendly, helpful and a pleasure to deal with. They call quickly with questions or information, and always do what they say. It's a pleasure dealing with all of your "front-line" service folks. We're very fond of the sales area as well. Jerry Butler is our "go to" sales guy when we're ready to buy a car, both on the personal and corporate side. He makes it extremely easy and efficient.

MICHAELBELKA

17 de dic. de 2015

We worked with Jerry Butler to find a gently used cat for our son. Jerry patiently worked with us to find the car that fit both Jon and our budget. He then coordinated to have the car checked mechanically and doggedly helped find and fix an elusive rattle in the rear compartment. It was truly a pleasure to work with him. He made it easy and we love the car.

JDWJTHORSEN

16 de dic. de 2015

My wife and I recently completed the leasing process for a 2016 Cadillac SRX.We were more than satisfied with the employees involved in this purchasing activity,especially the personal attention given to us by Jerry Butler.We would recommend Duke Automotive to our friends and family.Jim Thorsen

joy

16 de dic. de 2015

Our experience with Duke Automotive/Suffolk, VA was excellent on the two visits we made to purchase a vehicle. We were greeted immediately upon arrival by Billy Knight, our sales professional, on both occasions. Mr. Knight was knowledgeable and cordial, and never attempted to 'sell' the van we were interested in and purchased. We spoke at length with Mrs. Duke, owner and president of the dealership, and found her to be the kind of person we would want to work with again. The final transaction was completed with Don Kelly, who was prepared and helpful. We had heard good reports about Duke, and had done our research online prior to visiting the dealership. We found all the positive comments about the organization to be accurate: customer-oriented, trustworthy, knowledgeable, and well organized.,

CADDYMANJIM

16 de dic. de 2015

After buying the vehicle from DUKE, It was taken back to Duke for completion of Vehicle prep and replacement of one wheel. The work included brake service which I had not noticed needed when I drove it home. As always, We are so lucky to have known Jerry Butler and and the folks in Service and were so pleased that they found the headphones and operators manual for the mid-seat DVD player. My family and I Thank you all...Caddymanjim sends...

geroc19600

14 de dic. de 2015

I took my car in for testing the lighting system. Duke provided me with a loner vehicle and kept the car overnight. After all this trouble, I am told there is no problem with the lighting system. For what it's worth, I would not have gone through this scenario if there was not a problem. There is a problem with the 2012 Cadillac SRX lighting system, but Cadillac will not admit it.

HLWALTON39

14 de dic. de 2015

Had a problem with tree sap that we could not remove with window cleaner. Ask Mr. Potts what would clean the windows. He advise two things a glass top stove cleaner or acetone plus we discussed other things about the new cars such as the heads up etc. Harold Walton

DONNACDAVIS

10 de dic. de 2015

...i enjoy the excellent service and availability that Duke offers...the entire service staff looks after you with great care as well as your vehicle...

hope1985

7 de dic. de 2015

Mr. Will Roberts did a great job handling our business account. Fair pricing for the service! Referred us to an excellent towing company as well

MIKE.DUNLAP

5 de dic. de 2015

I found the vehicle I wanted while looking at the Duke website, I went in with out an appointment and met Al Hicks my salesman. Al was very knowledgeable on the truck I was looking at and I felt very comfortable with him right away. I traded my truck and with out a haggle received what I thought was a very good price. The total purchase took 2 hours.. Amazing and stress free.....Great Sale Team all the way around. Can't say enough about them.

LORI.WILSON

4 de dic. de 2015

Always dependable and friendly service. The service of providing rides to work is of great benefit to me and allows me to get my vehicles serviced and not miss work.

abrock

1 de dic. de 2015

My car was having problems and so I took it to Triple A to see what was wrong. My car was 15 years old and I did not want to put a lot of money into it because I wanted to buy a new car and was waiting for the 2016 Encores to arrive so I could. I called Duke because I wanted to get a car ASAP, not caring anymore if was a 2016, I would take a 2015. I talked with Steve and told him my problem and even though there was not a 2015 Encore on the lot he could find one for me and possibly have it in 24-48 hours. I said that was great and I would come that evening and see what we could do. I received a call back within 30 minutes or so and he said they had just gotten 2 2016 Encores in. I was so excited! I said put my name on the grey one! He said Billy Knight would be my contact. When my husband and I arrived we were taken to Billy and he was so nice and professional and I felt very comfortable with him. He explained everything about the new car to us and answered all our questions. We took a test drive and I was in love with this car. I wanted to take it home that night but Billy said he did not feel like he was doing his job if he did not keep it and make it nice for me and have a full tank of gas. I thought that was so nice of him because I'm sure some salesmen would have just let me drive away. I was so impressed with him. After he worked on my paperwork he sent me over to Don Kelly to discuss financing and services. That was a hoot! My husband and I had such a good time with him! He was so fun to talk with and at the same time very professional. He told us about the products and did not pressure us into anything. He answered all our questions and helped us through the decision making on the services and financing. He was great! I've never had such a good time buying a car. I will be telling everyone I know they need to get their next car from Duke.

drjanices

1 de dic. de 2015

My Tahoe has been ailing for months because Mike Duman in Franklin could not fix it nor find the problem. After they called themselves troubleshooting driving it around and almost killing my full tank of gas, they told me there was no problem and they could not hear any noises. I got back in the vehicle and the sound was there as it had been. They did not try or were incompetent. I brought it to Duke and Will was confident it could be fixed. It was fixed and it will always come to Duke hereafter. I bought it fro Duke and it makes sense to service it at Duke too.

ITSMIKEC

1 de dic. de 2015

They got me in right at 9, which was my appointment time, and the vehicle was done fifteen minutes before the time they said it was going to be completed. With their fast service, it allowed me to be on-time to my other appointments that I had scheduled that day.

Cindy Paugh from Maryland

29 de nov. de 2015

My husband and I have been talking about buying a car for several months. We stopped in on Sunday when the dealership was closed so we could look around without the normal hassel of a salesperson. We found one we were interested in so we stopped back in after work the next night. It was close to closing time but in no way was we rushed or pressured to "hurry up ". Stan Bell let us take several test drives & went over everything very thoroughly. Since it was so late in the evening we had to wait until the next day for financing & during that day Stan called several times to keep me updated with the process & also worked on a really great deal for us. We are in Virginia at the moment for work but we would definitely go back when it's time for another vehicle

JENPETERS1010

26 de nov. de 2015

I purchased a 2013 Used Hyundai Santa Fe Sport, after searching for weeks for the best deal that met all of my criteria. Although Duke Automotive is not a Hyundai dealership, they made the process of buying my car smooth and stress-free. My husband and I are quite picky and had many requests prior to finalizing the deal, and they were able to meet every single one. Maggie Kennedy, our Sales Woman, was extremely helpful & generous. She went above and beyond our expectations to satisfy us as customers. This dealership suprisingly made my car-buying experience pleasant, unlike I had expected going into shopping for a vehicle. I would most definitely recommend Duke Automotive to anyone looking for a hassle-free, honest & caring dealership.

HSMITH211

25 de nov. de 2015

We returned to Duke to purchase our newest car. We were not disappointed! Jimmy was great in addressingour every concern, and took care of our every request. It was hassle free and quick!

UGLYBOAT10

25 de nov. de 2015

they spent extra time to fix the problem to try and make sure to fix as best as they can !! they showed concern to try to make sure i was satisfied !!!!!

DRAGON.27.2000

25 de nov. de 2015

It was very good service. I'm very happy. The service was good I'm a sales person and Jimmy did me right. I would recommend you going to Duke in buying a new vehicle

MRK.S.HOWELL

20 de nov. de 2015

My recent experience was nothing short of painless and easy. My saleswoman Maggie kennedy went far beyond to be sure my experiance was painless and bent over backwards to be sure I left satisfied. Bruce also gave a more than fair trade price on my truck I was turning in and the business office took the payment number I gave them and made sure that my payment was below. Best dealership experiance I have ever had and I definitely will be buying from duke again.

suffolk

20 de nov. de 2015

Easy to deal with, very professional and great service. I will bring my vehicle back for repairs and maintenance and I will recommend to friends and family.

RBEERTHUIS

19 de nov. de 2015

I went here because the car I wanted to look at was at Duke Automotive. It was a wonderful experience dealing with them. I am so glad I came here, everyone was friendly and professional and kind. I also like that it is family owned dealership. I have had several emails since I've brought the car home. Nice follow up.

Douggerek

18 de nov. de 2015

My second car from Duke. Great personalized service from start to end. Listen to your needs and do everything to meet them. Great serviceWill be back again.

Jrose10

17 de nov. de 2015

SERVICE DEPT. WAS VERY KNOWLEDGEABLE AND FOUND THE PROBLEM QUICKLY. HAD ONE PART, BUT THE HAD TO ORDER ANOTHER ONE. I WAS TOLD THERE WAS A RECALL ON THE REAR HATCH WHEN I WENT IN AND THAT WAS ALSO FIXED. I WAS GIVEN A LOANER CAR TO DRIVE HOME TIL PARTS CAME IN.SERVICE DEPT. HAS ALWAYS BEEN VERY GOODF

Paigeaddison

16 de nov. de 2015

Scott got me in and out of the service department in record time, knowing that I had another appointment to get to. Service team was very friendly and courteous! Highly recommend!

cdwalker

15 de nov. de 2015

Billy Knight was our salesperson. He was calm, informative and understanding of our situation. There were several "hiccups" on both ends of our transaction that he handled both professionally and to our satisfaction. Experience matters and Billy has had 40 years. Our questions required some research and were answered promptly. There was never any pressure to make the deal or when we had to come and pick up the car. It was done at our convenience and alway in a relaxed manner.When we arrived to pick up our car, it was clean, filled and ready for us to take home. Not only did we get to drive off in a beautiful new car, we felt we were treated fairly in the transaction.Worth the drive!

LAUREN0

12 de nov. de 2015

On Monday morning, my son awoke with an infected toe which led me to calling Duke Service first thing to cancel my appointment. Susan was incredibly helpful, understanding and compassionate. When I dropped off my vehicle on Wednesday, I met with Susan, who was again over the top helpful. She called me later than morning to let me know I needed some more extensive work done, but promised she would still have my truck ready, for pickup, by 3 so I could pick up my children.When I picked up my vehicle she insisted that she go and get it and bring it to me. She personality was delightful. I will definitely be using Duke Service again!

RLCOPELAND07

11 de nov. de 2015

Went in for oil change and service and added a request for replacement wiper blades. Will, the service guy suggested 2 services in addition to those requested. I also added an additional request to change the battery since they did not have a record of when they had changed it out before. Car was ready, but I noticed the same wiper blades and did not see them listed on paperwork as being completed. Will had written it up before car was serviced but it got overlooked. Will went back to parts and got the wiper blades and did the install himself. He apologized for the error, but I think he made it right. He did not runn the car back through service again and handled it in the line. I made a quick trip back in office to pay and was on the road. Thank you Will!

OZOLSJD

10 de nov. de 2015

Very enjoyable experience working with Maggie Kennedy, she was very informative about the GM vehicles and steered us in the right direction for the vehicle of our choice. The ability of Maggie Kennedy and Mike Williams to work together with us to lock in our vehicle while waiting the finalization of financing and potential discounts/rebates was impressive. In the past 11 years we have purchased four new vehicles. I would rate Duke Automotive as our best experience so far. What remains to be seen is the customer service after the sale. This is where brand reputations and loyalty are made or lost.

GEORGEPREEDY

10 de nov. de 2015

Completely satisfied as before. The employees that we worked with were very friendly and helpful. Phyllis was very helpful and pleasant, she was not pushy, which we deeply appreciated.Thanks again, George and Linda.

rrcbr917

10 de nov. de 2015

Recently moved to VA from NY. Had a wonderful relationship with the Cadillac dealership that serviced my vehicle on Long Island, so I had certain expectations. I am happy to report that Duke Automotive has continued to provide me with the type of service that I had become accustomed to receive from the NY dealership. I have had 2 opportunities to use their services, and both times, I came away extremely satisfied. The service department staff has been very pleasant, accommodating and quote helpful. Will Roberts has assisted me each time that I have gone in for service and I find that he and the other service department staff, have a very calming effect, considering the pace that I was used to in NY.

raider01

3 de nov. de 2015

We bought a truck and it was truly a great experience . Stan Bell listened to what we wanted and made the process of getting the truck simple . I also have a vehicle from Duke . The service has always been excellent . Thanks to all at Duke Automotive who helped make our experience the best !

DBARBER0

2 de nov. de 2015

On short notice we were able to get my wife's car in for an oil change, wash and vacuum since she would be out of town the next week. Susan, as always took good care of us.

robanddawnhess

28 de oct. de 2015

Chris Corey did the work on our Denali. Chris was very professional, was definitely on top of his game. Great experience. Diagnosed and explained the problem. Thanks again.Mr & Mrs Hess

BigDTruck

26 de oct. de 2015

This service center is the best I have ever dealt with. They are always willing to work with me and give me a vehicle to drive during the warranty work. Very laid back and easy to work with. I dealt with Priority Chevrolet a few times at first but after beating around the bush with fixing my truck due to the extent of the with required I decided go to Duke because it is right near my house. I took it in and have never looked back. The Diesel mechanic there is very good and has taken care of my truck every time and done an amazing job. Will Roberts is my service writer every time and the guy is awesome. Customer service is his number one concern.

likestrucks

26 de oct. de 2015

Jerry Butler and Don Kelly make it an easy task to purchase the vehicle you want . They are in tune to listening to what you want and then go the extra mile to make it happen .

kmckercher

26 de oct. de 2015

Outstanding service! Duke has been our dealer for many years and will continue to be because after we buy the car, we receive excellent service and care.

hollingshedlr

24 de oct. de 2015

I can't put into words how great of an experience I had in my last trip to the Duke Service department. Will Roberts is by far one of the best reps I have had the experience of dealing with. This place is a great representation of a down home dealership with class.

lesdale

23 de oct. de 2015

Will Roberts went above and beyond with our recent visit. He looked out for our, the customer, first and took great care of our vehicle. Thanks for taking the extra step and we will be back!.

pam1234

23 de oct. de 2015

Will Roberts took great care of me and my car when I brought it in recently for an oil change and tire rotation. We will definitely go back for our future car needs! Very personable and friendly service.

lacrosse

22 de oct. de 2015

Mrs. Lydia Duke and Will Roberts was Professional, Dependable, Courteous and they saw what I had to deal with and expedited fixing my car. Amazing!

jennjohn2002

22 de oct. de 2015

The employees of Duke Automotive always make the experience of dealing with the dealership positive, informative and helpful. Starting with scheduling my appointment at a convenient time, informing me of service that is due on my vehicle, helping me decide what is most pertinent, and then assisting me to get any discounts that might be available to me...makes the Duke experience easy, painless and the work is always done in a timely manner. It keeps bringing me back to my dealership for service and repairs because I feel confident I am getting the best service available for my dollars.

STRAVIS

22 de oct. de 2015

I recently had an inpspection, tire rotation, and oil change done at Duke Chevrolet. Will Roberts handled the scheduling very well, took the vehicle in ahead of time, and was complete in a timely manner.

Bubbleh1

21 de oct. de 2015

Only problem was there was no options available for extended warranty periods for mileage except 60,000 miles at a cost of $3200. No packages at a lesser cost.

DGRIZZARD

21 de oct. de 2015

Will, from the service department met me with a friendly smile. I arrived 20 minutes late for my appointment and he worked me in the line-up. A lot of dealerships would have made me reschedule. Very pleased with the service and quality or work the Service Department extends to their clients. Job will done!!!!Respectfully,Debby Grizzard

MARYHILL624

21 de oct. de 2015

Each visit to Duke Automotive has been fantastic! Mr. Butler is an extraordinary salesman and is very knowledgeable. He took as much time as I needed to help me become familiar with the vehicle. I can say, ALL of the employees at this dealership are always very friendly, courteous and professional.

rgwitter

20 de oct. de 2015

Signed up for my service day & time just last week--never would have happened that soon at another dealer. Had annual inspection and oil/filter service accomplished and was on my way in an hour. Great automotive and customer as always. THANK YOU!!

drag0nrider

20 de oct. de 2015

They were fantastic! I called in on Friday to make appointment due to check engine light came on. He was very polite. I dropped off the car Sunday night and got a call early Monday morning telling me what the problem was and they had part in route . I was told they didn't have to due the work if I chose to let someone else to do the work.I told them i perfered them to do it. They had my car done in no time.

Robert

18 de oct. de 2015

I've always been really happy with Duke. They've treated me well for as long as I've done business with them. I've always been happy with their service (they're very friendly and they get the job done well) and they were also really nice when I initially bought my car with them back in 2012. I'll definitely keep coming to Duke to get my car serviced, and if I ever need to get another vehicle, I'll be looking to them.

Newbie

15 de oct. de 2015

After Performance Buick Dealership closed at Chesapeake Square, received invitation from Lydia Duke to try her dealership. She also included free and discount coupons for service. Service Adviser Ashley Thompson was courteous, friendly and worked to schedule my maintenance work on Saturday. She provided me with a complete report on the status of my vehicle along with recommendations. The mechanic Matt Trail took time to explain in detail what work needed to be done and answered all my questions regarding maintenance and service of my vehicle. I was really pleased with the work performed and the way that I was treated. I was looking for a dealership that was family owned who treated their customers like family, a dealer that I felt was honest and one that I could trust and feel comfortable with. I have found that dealership at Dukes Automotive in Suffolk, VA.

david.wray

11 de oct. de 2015

Wasn't able to find the vehicle that I wanted in the inventory so we built one and had it delivered. It looks great. Thanks for the help

Darlene

9 de oct. de 2015

This is my second purchase from Duke and Jerry. Nothing but praises for him and the staff there. He went out of his way to make sure I was satisfied with the deal and even took time to sit down and explain everything in detail. I would recommend anyone who goes to Duke to ask for Jerry!

SWEEKS1101

6 de oct. de 2015

I WAS SHOPPING CAR #9FOUND THE PERFECT CAR FOR ME WITHOUT BEING PUSHED INTO BUYING IT, TOOK ADVANTAGE OF THE OVERNIGHT TEST DRIVE! FELL IN LOVE WITH THE CAR. THE REST IS HISTORY I LOOK FORWARD TO DEALING WITH THIS DEALERSHIP IN THE FUTURE

GAAZABIE

3 de oct. de 2015

You don't need "Ruby Slippers" at Duke Chevrolet. Once you have experienced the sincere kindness of all involved, you not only feel as if you are wearing those "Ruby Slippers", you have become the focal point of someone whose is important and not just another munchkin who was taken advantage of by a wicked witch or warlock. Yes, you may be a horse of a different color but once you have placed your trust in the Wizard (AKA: salesperson/serviceperson), realization comes to life. They have something of everything at DUKE because "There's No Place Like Home". That home for me is at Duke Chevrolet!!!! No, not a dream but a FANTABULOUS reality. Loivin me some DUKE Chevrolet.

Vonda

30 de sep. de 2015

Just want to highly recommend Duke for all your service needs! Jordan was a pleasure to work with and delivered my serviced vehicle as discussed - no surprises!

bennettb01

25 de sep. de 2015

Always good service at Duke. How many times do you take a car in for service and have the owner of the dealership stop by the waiting room and thank you for your business. I would bet not many.

FB360

24 de sep. de 2015

The waiting area was very nice and the front desk personnel was extremely friendly. My only complaint is that it took 2 hours for an oil change. I arrived early only to watch several customers arrive and leave before me. There were no updates or explanation as to why it took so long and the receipt reflected only 0.4 hours of service performed. A little communication goes a long way if there is going to be a delay. I also left a message with the Service Manager about an issue found during the inspection. It has been 24+ hours now with no return call received.

MHLAYNE

24 de sep. de 2015

Maggie Kennedy was a pleasure to work with and helped to make our car buying experience stress free and hassle free. Everything from test driving the car to purchasing ran smoothly. There were no high pressure warranty sales which is another reason I rated so high. After buying quite a few cars in my life, I know what I want and need. The car was is excellent condition with low miles. It was brought in to have glass goat put on and my experience in the service center was excellent as well. I was given a new loaner to drive while car being serviced for the day. Ashley was very friendly and helpful. I would recommend Duke to my friends looking to purchase a new or used car.

CHCSURFR7

22 de sep. de 2015

Had a very good shopping experience for the Buick that I came to see. We traded a 2008 Buick for a 2012 Buick. My husband had spoke with Erick Cobb on the phone before I came down to see it. It was a perfect car for us. Phyllis was our salesperson that we worked with. Really did like having her to help me. Everyone was very nice and easy going. That is why we came back to Duke again to purchase another car. Thank you Cynthia Parker

KANEUSCG

22 de sep. de 2015

I am a 1st time buyer of a GMC vehicle. Stan Bell was my Salesman and you couldn't ask for a nicer guy. He was very Patient and Kind. He answered all my questions/concerns and was very knowledgable of the vehicle. I would recomend Stan Bell to my friends and family anytime...He was excellent and so was the price!!??

spittard

22 de sep. de 2015

Great service, friendly service people. Elton always picks me up and or drops me off, he is friendly and very prompt. I think you all do a great overall job there!

SCOTT.BELL508

21 de sep. de 2015

Dukes Dealership has working professionals! Thanks, for such an honor to have a great experience of upgrading the mode of transportation that will take me places in United States of America!

BOBPBEAR

21 de sep. de 2015

WE HAVE USED DUKE SINCE WE BOUGHT OUR ESCOLADE IN JAN. 2009; NO ONE ELSE HAS DONE ANY WORK ON IT. WE APPRECIATE ALL WHO HELP US SO MUCH; WILL, SUSAN, ASHLEY AND THOSE BEHIND THE SCENES. WE HAVE ALWAYS BEEN PLEASED WITH THEIR WORK. THANKS.WE HAVE SPENT SO MUCH ON THIS CAR IN THE LAST FEW MONTHS; WAS SO DISAPPOINTED THAT THIS TRIP WAS SO COSTLY.

HRESR

21 de sep. de 2015

I've used this service before and my last visit was by far my most satisfying. Susan was very helpful in all areas of my concern.

mollymarie77

19 de sep. de 2015

attentive and personable; willing to give alternate estimates for repairs; honored my previous Duke Service agreement; finished work in a timely manner ; clean and comfortable waiting area

KGrady

19 de sep. de 2015

This dealership always provides dependable service at great prices! Recently I had to replace the tires on my vehicle and not only did they change my tires but they detailed my vehicle! You do not get that type of service at just any dealership! And I did not even request it, they just went the extra mile to satisfy me as a customer! And the prices were comparable because I did shop around for the best price. Thank you Duke!

Julie

16 de sep. de 2015

You can't get any better service than from Duke. We buy our cars there and use their service department. Ashley and Jordan are the best!

JOLIVAJR

15 de sep. de 2015

Dropped vehicle off because the was a squealing noise coming from the front of the vehicle. We assumed it was belt squealing. Noise was very loud and persistent for a couple of weeks. Received a call from the service department around 3pm stating that "technician could not duplicate the noise when driving the vehicle". I stated to the caller that it was unfathomable to us that Duke could not duplicate to noise so I offered to come pick up the vehicle to take it elsewhere to have it repaired. The caller stated that I was welcome to ride with the technician. I left wor drove 40 minutes to Duke rode down to Constance Road,turned on Pitchkettle ,turned on 58 east and then back to Duke. By the time we got back to Duke the truck was squealing very loudly. Turned out the brakes needed to be repaired.Not sure why the tech could figure this out on his own.Everyone was very nice,truck got fixed.

Susan

12 de sep. de 2015

I am a new customer to DUKE Automotive but because of their excellent customer service in both the sales dept. and service dept. I plan on being a lifelong one.You can't top their staff!

sharong

11 de sep. de 2015

Just had my car analyzed for a noise and they found my strut mounts were weakened. Had the work performed and I'm totally pleased with the quality and ATTITUDE of the people who helped me. They have the nicest people at Duke Automotive and you never have to feel like you were getting ripped off - I believe in the dealership. All my cars come from there.

Beverly Judkins

10 de sep. de 2015

I recently took my Buick Encore to Duke Automotive for an oil change and routine maintenance. Will Roberts and Jordan Molson were very courteous. Will greeted me and referred me to Jordan. While I waited in the customer lounge, I enjoyed doughnuts and coffee. The customer lounge is clean and well-stocked with coffee, soft drinks, water, and snacks, and a big-screen television. Jordan kept me informed on the progress of my vehicle maintenance. When my car was ready, she came and got me, and I was checked out and on my way. All in all, a nice experience.

LBMASON1

10 de sep. de 2015

My recent service experience was a good one. The staff was friendly and the service was performed in a very timely manner. I would recommend this dealership to my friends.

GABOYD12

10 de sep. de 2015

The experience was good. All items ordered were pointed out by salesman on bill of lading. All questions were answered. Paper work completed in a timely manner, and access to beverages provided. Transfer of item from vehicle to vehicle accomplished by list provided. Great attitude and friendly atmosphere. Less than two (2) hours time for transactions. Would definitely recommend this dealership/sales person to anyone seeking to buy this brand.

Fair chase

9 de sep. de 2015

Great experiences have had nothing but good things from sales and service reps I would highly recommend to any friends and family my future vehicles will come from here

M&M

9 de sep. de 2015

Great experience - no hassles - everyone was super nice and received a great deal on financing .Ihave purchased several vehicles over the years and have had a great experience with each purchase.

COLSON72

8 de sep. de 2015

Never have I enjoyed buying a car until this past weekend. I am so glad that I went to Duke Automotive as the entire staff that I conversed and dealt with was just phenomenal. Getting the best deal that I have ever received didn't hurt either (% off MSRP)....no going back and forth as Mike sat down with us and within 2 minutes we had reached an agreement on price. Phyllis is Sales was fabulous also and made the task a very enjoyable one. If I ever need another GM product I will certainly return to Duke.

JOE

7 de sep. de 2015

Staff knowledgeable, friendly and helpful. Would definitely recommend them to friends. Salesperson J. Tunnell very helpful and knowledgeable about the computer system on the car.

JENGLISH

7 de sep. de 2015

I found the sales staff to be very professional and polite. Everything was handled fast. The business office had everything ready so we were out quickly.

GRANTGLEN86

7 de sep. de 2015

The staff was friendly and very helpful. They made sure I was comfortable while going through the buying process and even with my bad credit they put me in the car I wanted the same day.

CHAMBERSCR

7 de sep. de 2015

This is the second new Cadillac CTS I have bought from Duke Automotive. Buying from Duke is a great experience. My salesman, Jerry Butler is a true pleasure to work with. Jerry has guided me through both of my Cadillac purchases at Duke, and has done a fantastic job of explaining my options and working with me to make a purchase decision.

0000

6 de sep. de 2015

I have had my vehicle serviced at Duke previously and was always treated with respect, fairness, and my best interest in mind. This made a good impression on me as to where to start in looking for another new vehicle. They were patient and took their time to show me several vehicles that may interest me until finalizing that decision. Through the entire process I was made to feel as though they were doing everything they could to work with me and help meet my needs; as opposed to trying to just push a sale. Basically, they made purchasing a new vehicle a pleasant experience, and not an annoying one. They've accomplished not only gaining a new customer; but, leaving an impression on me that when I need to look for a new vehicle,... "I know who I'll go to."

Ovr200000mi

3 de sep. de 2015

Always friendly and polite. Keep you well informed. Actual cost aligns with estimate. Good about prioritizing maintenance needs. Have a shuttle to take you back and forth to dealership while car being worked on.

JOG

2 de sep. de 2015

Even though I live in Virginia Beach I have used Duke for over 10 years....5 vehicles. Love the people who make you feel welcome as well as they truly care. Susan in Service always goes the extra mile by keeping you informed & makes recommendations. Will continue to make the 45 minute drive as long as they continue to offer the great service! Lydia Duke was greeting & welcoming customers in the service lane today!

CGV

1 de sep. de 2015

Even after purchasing six vehicles from Duke over the past five years, we are still amazed at how they can exceed our expectations time after time. Their customer service is legendary and the purchasing experience is always comfortable and pleasant time after time.

C.HARRUP

1 de sep. de 2015

I have been dealing with Jerry Butler since he went in the business. He is knowledgeable, professional, honest and truly wants to meet your needs.

TMH0

1 de sep. de 2015

I have tried for many years to purchase from this dealership unsuccessfully. Something has changed in the overall attitude and thought process with the addition of Mike. I normally purchase 1 vehicle a year and have for many years . This is my third GM product since 1968 and really hope that I will not be disappointed. As a retired business consultant I would suggest that Duke has a business model worthy of consideration for other dealers. T.M. Hardison Retired Business Consultant

Robbin

1 de sep. de 2015

Stan Bell is a great guy to experience buying a new car with. Cant say enough good things about him. Overall great experience. I would definitely recommend Stan Bell.

rtlugo

30 de ago. de 2015

I realized I would be a little late for my service appointment and when I called I was reassured it would be no problem. When I arrived, I was received with genuine kindness; the check in process was speedy and my car was ready before I had time to read my book! Although I have to travel from Virginia Beach, the staff's genuine kindness and outstanding service makes it all worth while!

REDDTREEDOG

29 de ago. de 2015

Everyone is ready to help. Very nice people. They always have fresh donuts in the waiting room along with drinks and coffee if you want. I would not want to go anywhere else.

CDAUGHTREY

28 de ago. de 2015

The group at Duke are accommodating, courteous and friendly people to talk to and work with. They take the time to go over the details of the vehicle and answer any questions you might have. Service is a phone call away and they will work around your schedule. This is my 2nd vehicle from Duke and would recommend this dealership for everyone.

Maggieb

27 de ago. de 2015

Susan at the Service Dept. Made my experience on August 26th a most enjoyable day...my Buick LaCrosse was in need of some major work and Susan put me at ease about what they where doing and the financial cost..

LAURIE91

27 de ago. de 2015

This was a seamless process for getting the routine service on my car. Randy was even able to get something removed from the paint on my car, which was wonderful. This was a great experience!

LANDM5323

26 de ago. de 2015

The sale's staff were great, felt very comfortable thought the whole process, just a few marks on tailgate, I thought would have been taken care of before being offered for sale, once I mentioned themthey agreed to touch up . After the touch up I was happy, but it did cause a delay in the process.

EPPA.BARKLEY

26 de ago. de 2015

To visit Duke for the first time and to buy my Buick LaCrosse from Maggie Kennedy explains why I had a great experience. Thanks again.

FIREMAN675SGIRL

24 de ago. de 2015

Got oil changed on 8/21 at 10. Get a call today8/24 about oil change so I call back and kept getting transferred to another customer also on hold. Unorganized .. Lady leaving message was Stella

bennettb01

23 de ago. de 2015

Had a great experience buying another car from Jerry Butler. Best car salesman I have ever dealt with. Actually would consider him much more a friend than salesman. No pressure just honest talk.. Hope he never retires. Also had a very positive experience with Don Kelly. He makes you feel very comfortable. While doing the paperwork. I have also used the service department for work on other cars and have always been very satisfied.

drjanices

22 de ago. de 2015

I had the wonderful opportunity to work with Susan and Jordan today when I took my 2009 Tahoe in for service. I felt that Jordan was so very kind and friendly and took care of me very professionally. Susan was right on the mark with asking me what was going on with the vehicle and she was very kind and knowledgeable too. I enjoyed this experience.

Carlton

20 de ago. de 2015

The service department at Duke Automotive is OUTSTANDING. My hat is off to the entire staff. I also would like to send a shout out to the salesman who sold me the car Jonathan Tunnell. Keep up the Good Work.

snbuicklucerne

19 de ago. de 2015

This was the first time Duke Automotive serviced our car. It was ignition switch recall and I have to say their service staff was outstanding. They were friendly, helpful, professional and did what they said in timely manner. We have owned Buicks since 2003 and had them serviced in Richmond and Newport News, VA. Duke Automotive was superior to others and they will have our business in the future.

Happy Customer

19 de ago. de 2015

Came in for an oil change and a tire rotation. The staff (Jordan, Will) were courteous and knowledgeable. I was very pleased with the work that was done and how quickly my car was attended to. I would highly recommend and will definitely be returning

DZGOLDBERG

19 de ago. de 2015

Repairs to our Buick Rendezvous took longer than expected. The Rendezvous was needed to be used over the weekend because it was to handle a large group of people. Jerry Butler was kind enough to find us a vehicle that we could use in place of until the repairs were checked out and repaired completed.. Everyone on staff could not have been more helpful and understanding, from the service staff, repair personnel Craig Holland, and Service manager. I appreciated the effort and the weekend was a success. Sometimes, five stars is not enough!

NCW05

17 de ago. de 2015

As a first time buyer they walked me through the process and informed me of everything they were doing. They did make me feel like I had to buy my car right then and there, which I did not appreciate. However they helped me see if I could afford buying it first.

LADYAPISTONS

16 de ago. de 2015

i gave them five stars on the customer service also the price it was surprisingly lower than what I would've thought. Quick service! Thanks Duke!

StacieD

15 de ago. de 2015

I had found a truck on carsgurus.com on August 12th. Mike Williams and Steve Albaugh immediately contacted me on August 12th to set up a time to come and see the truck. I explained to Steve that I lived in Williamsburg and needed to come on a Saturday, which would be August 15th. Steve set up a time on Saturday for me to come and see the truck. I called the morning of the 15th and let them know the traffic from Williamsburg to Suffolk was terrible. I spoke to the receptionist and ask to speak to Steve. She could not locate him. I explained to her that I was running late. I also told her that I was looking at the specific truck. She said to keep coming and if Steve could not help me someone else could. It took me almost 2 hours to get there. I pulled up and a sales lady offered help. I told her I was here to see Steve about the truck. She told me the truck was sold last night and Steve was not working today. I told her that I called over 2 hours ago and the receptionist told me to keep coming. She never said Steve was not working nor was the truck sold. I pulled away very angry that I had wasted so much time in the car and gas. I called the dealership and spoke to the receptionist. I told her that I asked to speak to Steve and never once did she tell me he was not working nor was the car sold. I asked to speak to Mike at this point and low and behold he was not working either. I told her that was horrible business practice. I left a voicemail for Steve and emailed both Steve and Mike to let them know my disgusted with how they treated a potential customer.

CADILLAC40

14 de ago. de 2015

I took my Cadillac Escalade in for an oil change and tire rotation. Not the first time having my SUV serviced at Dukes, and like always, the service is usually faster than expected and the service staff is always friendly and attentive. Susan and Ashley are always so sweet and Will Roberts is so attentive and friendly. There are nothing but smiles and greetings from all the staff even on their busiest moments.

DEBBIE P

13 de ago. de 2015

I felt comfortable and completely at home dealing with sales staff. They were very accommodating and made sure I was well taken care of and assured me they were there to help with any questions I might have (even after my purchase).

PEGGY_RIVES

13 de ago. de 2015

I have been a fan of Duke Motor Co. for many years, back to maybe 15 or more years. They treat you with kindness and respect. They are very professional in all they do but also are friendly andcourteous. I feel like they are my good friends.

Harry

13 de ago. de 2015

On my first visit to Duke's Service Department I found the staff to be very friendly and courteous. The waiting area was very comfortable and contained a generous supply of drinks and snacks. I only had an inspection, oil change and tire rotation, but the work was done well within the expected time I thought it would take.

DEBZACH

12 de ago. de 2015

Duke Automotive provided us with a most comfortable experience in purchasing our 2015 GMC Terrain. From the time we walked into the dealership and were greeted with a smile to the time we drove our newly purchased vehicle off the lot, we were treated with the utmost customer care. We are looking forward to having an ongoing relationship with Duke and have already recommended this dealership to others!

carstar

12 de ago. de 2015

I purchased a car in my local area to received convenient service and Duke Auto has gone out of its way to achieve this. Thanks.

harless

10 de ago. de 2015

The Salesman Billy at this dealership was awesome.. He greeted us with a smile and was very nice the whole time we were there. Always kept us informed on what was taken place. And he listen to what we were looking for and worked with us to get us in the vehicle we wanted.Billy is the best,instead of just being done after the sale . he seen me in the vehicle trying to figure out something on radio , so he ask if he could help, so he did. We got my bluetooth working, Thanks Billy !!We had been to several other dealerships and by far our experience at Duke was the BEST.Thanks,Mr. & Mrs. Harless

sgtanderson

10 de ago. de 2015

The folks at Duke were very friendly and helpful, although I purchased a used car, I received first class service as if I was buying a new car.

MCBRATNEY

8 de ago. de 2015

Bought a used car from Duke and, unfortunately, the AC system developed a fault within the first 3 weeks. Duke were excellent, took the car back and arranged for the fault to be fixed by a local service center (albeit under the warranty that we had purchased with the car - but Duke did cover the co-pay), they also provided me with a free replacement vehicle for the duration of the repair. Slight hiccup with lack of communication on when the car would be ready, but I put this down to the service center not letting Duke know (as they were doing the work). Great service, great team and a very satisfied customer.(I haven't rated 'quality of work' as Duke did not carry out the repair)

chevycolo

8 de ago. de 2015

Friendly greeting from the moment I entered office. I was kept informed of service progress and asked for approval of needed repair before service actually replaced bad part.

BOB3253

6 de ago. de 2015

This is a great dealership. They are willing to work with you and offer you an excellent experience. We have purchased multiple vehicles from them. They also have a really goodservice department.

SundayCadillacLady

5 de ago. de 2015

A most pleasant experience buying a car on Saturday afternoon. I knew what I wanted, we test drove it and I got a fair trade-in on my vehicle. Then we negotiated a price and Stan Bell sealed the deal. Don Kelly was most efficient in processing the sale. He did not try to strong-arm me when I declined extended warranty. I even had the pleasure of meeting the owner. She was so warm and pleasant. The temperature was in the 90s and everybody offered water or a beverage. That went a long way toward putting me at ease. Thanks for a great experience. My only disappointment was in the washing- water spots on the black side panels and the inside was still dusty. These did not detract from my overall great experience. Thanks.

TomD

4 de ago. de 2015

The sales person was very friendly, knowledgeable and accommodating. The other staff members we dealt with were very friendly and helpful. It was a very nice buying experience.

joel123

4 de ago. de 2015

Service department is great, very friendly and to outstanding work. Work was performed very fast and customer lounge is very nice (free food and snacks)

trekrider

30 de jul. de 2015

I would highly recommend your service department to anyone. Ashley is the friendliest and most helpful person I have ever dealt with. I will definitely be back for all of my service needs.

Danielle0050

30 de jul. de 2015

From the time I walked in the door to the time I left (both times) you could see that customer service and satisfaction was very important to them. Some of my questions were even answered before I asked them. Thank you very much for the right experience.

lagrave

30 de jul. de 2015

Wife and I very happy with our purchase from start to finish. Staff very professional and attentive to our needs. Look forward to doing business with Duke in the future.

Robert Hakes 73

30 de jul. de 2015

Over the last 5 years I love the work you have done for me and making me feel like family and I hope we can do more business in the future!

MICHAELARMSTRONG723

29 de jul. de 2015

Treated with respect.wasnt arrogant as another dealer salesman was...listen to us well. Got my payment close to were I need to be...the salesman was very generous..worked very hard to make us please.love the service

FlagLady01

29 de jul. de 2015

We brought our car in and were greeted by the nicest gentleman behind the counter. He registered our car and took us to a lovely waiting room. The car was taken car of in a jiff and we were back home in time to enjoy the rest of the afternoon. Will was so attentive and a pleasure to talk to, definitely an asset to the business.

RCGONZO3006

29 de jul. de 2015

No big push just good answers an info on any questions you may have Got my new truck today ,Z 71 and I am very happy with it .

Jmt gates

25 de jul. de 2015

They sales person Stan Bell & the finance person Dan Kelly were the best ! Could not ask for more! We're willing to do anything we asked of them, Very helpful folks at this dealership!

carguy

24 de jul. de 2015

Took a truck to service at Duke and it took them 4 days to look at it. Then for 1200 dollars claimed to do some work to it. (A quick google search of symptom I am sure). I got the truck back, next day same problem. Very short on the phone to get the truck back up there once they had the money. Don't get service done here. I took the truck else where and they fixed for 200 dollars. Keep the money Duke.

ANDYMIHELCIC

23 de jul. de 2015

Best car buying experience I've ever had. Their people make you feel at home and at ease. We felt like we made friends that day and Just happened to purchase a vehicle as well. We will be going back for sure.

Flash

22 de jul. de 2015

I bought a car from this dealership and had a great experience till I needed service work on my car a few weeks later. Not only have they had my car for over a week minor repairs (a new windshiled, key fob, and belt) but no one calls me back to notify me on the status of my car. Multiple times I have had to drive out there for them to tell me my car will be ready tommorrow and someone will call me. Well tomorrow comes and goes with no phone call and no update. This has happened 4 times to date and I still don't have my car and no one can tell what the status is on my car or when it might be done!!!! I am beyond upset and disappointed in this service department!

RENAY1742

22 de jul. de 2015

I was looking for a vehicle during a very frustrating time after my current vehicle needed more repairs than I was willing to do again. My daughter and I came to Duke and encountered Al Hicks. Mr. Hicks,although very hot and humid that day took the time to answer our questions and concerns. He made the shopping experience one with no stress and kept me infomed while trying to locate what I desired Even though others thought I should check out other dealership which I did, I came back to Duke because of the service received. Thank you Mr. Hicks I am enjoying my new vehicle

CTaylor2

21 de jul. de 2015

We were treated with genuine respect and dignity from the beginning to the end. Phyllis, the salesperson, was very pleasant and her vivacious personality made our visit enjoyable. She was easy to talk to and was knowledgeable about the cars on the lot. Once she found out the price range that we wanted to stay in, Phyllis immediately took action and did not hesitate to show us the best car on the lot within our budget. Also Mr. Don Kelly was very polite and professional. He worked diligently to give us a great deal on our financing. Mr.Kelly was also efficient and easy going like Phyllis but quick with the paperwork which made for a smooth transaction. Our overall experience was great. Everyone we met were cordial and respectful and eager to help us. Basically, if anyone is looking for a great deal on a great car from a great dealership then I would recommend Duke...Duke Automotive in Suffolk, Va.

bennettb01

20 de jul. de 2015

I needed some service work on my DTS. Due to conflicts with when I could bring my car in I ended up having it service on a weekend. The experience was great. Friendly staff and a quick turn around. I always god service from Duke.

rm22

17 de jul. de 2015

At first, I didn't consider going to Duke. I tried to purchase this truck from 2 other dealerships. Looking back now, I should've made Duke my first choice because the other dealerships wasted my time. One dealership who claims to have "southern hospitality" didnt care to sell me a $60k+ truck. The other dealership never called me back with an offer. After 2 weeks of frustration, I contacted Duke and told them I was in the market for a new truck and it most likely had to be built at the factory because of my options and color combination. After exchanging a few emails, we agreed upon a price. I went to the dealership the following week and ordered my truck. Mike Williams and Jerry Butler made this the most stress free car buying experience ever! Mike sent me weekly updates regarding my build and Jerry closed the transaction once it arrived. Duke automotive is a business that is very high on customer service and satisfaction. It really is "It's All About U"! at Duke!

BATMANCHAD

17 de jul. de 2015

Since you no longer the "no haggle" policy, it would be good to publicize that. My "Duke Card" from a previous purchase was "kinda forgotten" until I brought it up.

MICHAELGARBARINO2

14 de jul. de 2015

I have bought several cars from this dealership and keep going back. There up front and honest approach makes it an easy transaction for any one in the market to buy a vehicle.

LARRYANDJOAN2

13 de jul. de 2015

I purchase my 2013 GMC Terrain 2 years ago and as far as service it couldn't be better. All the employees are very friendly and professional, both sales and service.

MAXDUKE0

6 de jul. de 2015

it was very easy to purchase my new truck. Maggie was very nice to work with. she told us everything I needed to know about my new truck. thanks

Tahoelovingmom

4 de jul. de 2015

My experiences with Duke Auto Staff have been professional and on point in both sales and service departments. Purchasing Used and new vehicles, using the service department, you just feel comfortable about decisions! I LOVE MY CHEVROLET!!

bhclayton

2 de jul. de 2015

Normally am pleased with the service department. However, my July 1, 2015 8 a.m. service appointment (made the previous week) for an oil change, tire rotation and inspection was anything but pleasant. I arrived at 7:50 a.m. on the scheduled appointment day and was advised it would be a couple of hours for the work to be completed. I decided that rather than sit in the customer lounge, I would leave and asked that they call me when my Equinox was ready. When I had not heard from the service department by noon (four hours later), I called them and was told my SUV had not even gone in yet! They called me at 2:15 p.m. to say my SUV was ready for pick up. No apologies were offered. Unacceptable is an understatement!! Wonder how long it would have taken had I not had an appointment...

JA_COLLINS

2 de jul. de 2015

I enjoyed my experience because I felt like everyone I came in contact with was up front and honest. That means a lot to me. When I arrived at the dealer to sign papers and pick up the vehicle, everything was already prepared and it took hardly no time at all.Thank you Stan Bell for keeping in touch with me and being patient with me.

LAST_OF_SIX

1 de jul. de 2015

Billy Knight listened to my wishes and respected my financial limit. He led me to the perfect car with everything I wanted at a price and terms that I am able to handle. Don Kelly in Finance was super friendly and answered all of my questions very effectively. I have already recommended Duke Automotive to friends, co-workers, and family.

ginnybfly

29 de jun. de 2015

Had a 2:30 pm appt for state inspection, did not receive vehicle back until 4:20 pm. Thought that was a bit lengthy wait. No one came out and updated me in the waiting room during my time there.

Jrose10

29 de jun. de 2015

ALWAYS A GREAT PLACE TO GET SERVICE. I HAVE BEEN DEALING WITH DUKE FOR MANY YEARS AND HAVE ALWAYS BEEN SATISFIED. A PROMPT AND COURTEOUS.

tgainer

29 de jun. de 2015

I took my vehicle in to Duke early Saturday morning and within no time, I was back in my vehicle. My stay at the dealership was very very short for the work that was conducted and the three clients ahead of me. my stay at DUKE WAS ONE HOUR TOPS! Thanks Duke for great quality service.

TBFROEMEL

28 de jun. de 2015

I had to have a bulb replacement in my headlight. Your cost $180.00, which I find ridiculously high. I had no other choice but to have this done. I had just spent $140.00 the week before on something that was fixed in the early winter...I contacted GM about this but there was nothing they could do to help me with cost ...as this is your fee not theirs.

TLFARINHOLT

27 de jun. de 2015

Eric Cobb was wonderful to work with. Knew the car inside and and out and although we had been looking for a few months was able to make the decision to purchase that day. He is eager and helpful and wonderful to work with. The finance department was clear and concise and explained everything to us. My only complaint is with the so called detailing they did on the vehicle. Not only did I have to take off work (live in Isle of Wight, work in Norfolk) but there was grass still on the carpet and a stain on the carpet that I had no trouble getting out when I got home. My husband waxed and cleaned the interior on Saturday (we got the car "detailed" on Friday June 26). The young lady in the service department was great and explained my Duke "rewards" card in detail. Overall experience was very good.

robin_rn

24 de jun. de 2015

I believe the people in the service department need a class on the importance of customer service . . . A big thank you to Bruce for helping.

ANDRAE.RIDDICK

23 de jun. de 2015

From the moment you drive in the service center until the time you leave, the people are interactive with you and make you feel that they are concerned about you and your vehicle.

kjbankssr

23 de jun. de 2015

I believe the dealership should re-evaluate its relationship with Alstate warranties. Why would it cover everything in its premium coverage except expensive Onstar repairs. Such an inconvenience and when nothing seemed wrong except in its monthly check ups. Repairs weren't really needed.

dkirk_32

23 de jun. de 2015

I was impressed by the whole experience from my first contact with Steve via internet. To being greeted by Eric Cobb and his willingness to help me in anyway. The whole team was great Bruce and Don also. I liked the way they had the car pulled off lot with my name in it and the personalized name tags showing where everyone was from. I think toany big dealers are getting away from the personal experience. I will be back and I will be sharing my experience with DUKE.

Barb

23 de jun. de 2015

All I can say is that Duke Automotive and my sales person Maggie Kennedy are top notch! They went above and beyond to help me find my new vehicle and get it to me. As long as we live in the area, (we are a military family) we will continue to go there whenever we are looking for a new vehicle. Thank you for making our experience fantastic!

hummer

21 de jun. de 2015

Our experience with the salesman and dealership was very pleasant, and we love the vehicle. This was our best car buying experience ever! No hassles, no gimmicks, no pressure, no problems!

almonjoy

20 de jun. de 2015

I have bought 5 cars in my life and this is the first time I ever used Duke Automotive. I really enjoyed buying my car from there and Billy Knight was a great Sales Consultant. I have already given his card to some of my friends that is in the Navy looking for great service and a home town feel. I love my new Buick. I wouldn't go any where else now to get a car except for Duke.Sandra

Dave

19 de jun. de 2015

My service rep was Susan Ragans and it was obvious to me she was there to take care of my need to the very best of her ability. I was impressed! She bent over backwards to take care of both my vehicle needs and my personal needs to get me other transportation so I did not have to wait. The team is awesome and their work was completed in a very professional manner. Their service waiting area was also first class and everyone there really cared about making my visit one to remember in a positive way.Thanks Susan and team!

Beverly Judkins

18 de jun. de 2015

Duke Automotive Service Department recently serviced my 2000 GMC Sierra truck. The service associate, Jordan, was courteous and friendly. The work was performed in a timely manner. The waiting room was comfortable, with free hot and cold beverages, donuts, and snacks. Lydia Duke visited, and offered customers popsicles. It was a very nice experience. The truck was pulled up to the front door, so I was able to drive away.

Pugh12

17 de jun. de 2015

Duke automotive is a place that I would recommend to everyone .. The staff their are so friendly and helpful . You will not leave unhappy .. Steve and Stan are a blessing to have around ... They do all they can to help

buckhorn kid

12 de jun. de 2015

the customer service people.very kind and happy. the service has always done a good job. thanks to asley and her team. job well done on my 2011 chevy

weddingcakex2

12 de jun. de 2015

I had a pleasant, easy and enjoyable experience shopping for this car. The sales person let me make up my own mind with a few helpful pointers along the way. We found what I believe is the perfect car for me. I am very pleased.

jan1755

8 de jun. de 2015

From the time I arrived at the dealership, my purchase experience was great. Everyone I spoke with were friendly. Mr. Al Hicks went over and above to get me the vehicle of my choice. I have shared my experience with friends and family.

jhartig

30 de may. de 2015

Stan Bell made our car exchange easy and affordable. He helped us find a car that met our needs and budget with just one visit to the dealership. Thank you Mr. Bell for all your efforts to make this happen at a very busy time for us. We highly recommend the Duke dealership!

lrh

30 de may. de 2015

I enjoyed my experience purchasing our vehicle from Duke. The process was fast and without the long wait times we have experienced in the past at other dealers. I would recommend anyone to go to Duke first.

equinoxfan

30 de may. de 2015

I bought a 2015 Chevy Equinox from Duke Auto, and have never had such a laid back, no pressure, fun time buying an automobile. Jerry Butler, my salesman, treated me like family. I cannot say enough wonderful things about my experience. Everyone there was friendly and helpful. I will be going back when my son needs a car, and I will be asking for Jerry Butler!!

Dr. John

29 de may. de 2015

I have been utilizing Duke since 2010 for purchasing and servicing my vehicles. This last service of my wife's Suburban was a great experience. I was called with a reminder of the appointment. My service advisor, Ashley Thompson, kept me informed during the day of the progress, cost, and when the work was complete. Mr. Potts, service manager, resolved a prior issue and I was completely satisfied with the resolution. Thank you Duke Service for your professionalism and commitment to your patrons.

EquinoxHappy

22 de may. de 2015

It is so wonderful to have such a friendly group taking good care of me, my miles on the road are long and knowing I have a vehicle that will do the time is truly priceless, "Thanks Duke Automotive", thanks for keeping me safe!

glsiegle

11 de may. de 2015

I have been purchasing new cars from Duke Automotive since 1979 and I would never use another dealership. Jerry Butler, our sales person and friend, has been extremely helpful through the years with each p[urchase. Duke always services our vehicles and Jerry takes a personal interest in each phase of our relationship with Duke. The service department is very efficient and managed to keep my last Buick operating for 150,000 miles. I always recommend Jerry Butler and Duke Automotive to my friends when they indicate they are in the market for an new car. The Duke sales team is great and a pleasure to work with.

Pat

6 de may. de 2015

Ashley in the Service Department is the consummate professional. From the moment I called for an appointment, Ashley took care of scheduling my car for service, listened to my concerns when I arrived, and greeted me with a smile! It's wonderful to work with people who obviously enjoy their jobs! Duke Automotive sells quality cars, performs quality service and has wonderful people. They deserve their exceptionally high ratings!!

Nothing like a RED chevy

5 de may. de 2015

We searched Duke's inventory on the website before we came to the dealership, we were looking for a new or low mileage truck. We met Al Hicks who was a true professional! He was never pushy, he allowed us our time to look around, we really enjoyed working with him. He was so helpful in helping us with our truck purchase and we will use him again and would also recommend him to others. Actually everyone we met while we were there were so nice and very helpful.

Al Vann

4 de may. de 2015

Was very satisfied with the work that Duke Automotive performed on my automobile. Will gladly recommend this dealership to anyone buying or seeking service for their vehicle.

Gasawdust

30 de abr. de 2015

Everyone , especially Maggie, were down to earth and just good folk to deal with. No amateur enjoys negotiating with a pro and rarely feels good about the results but not the case with Duke.

Lisa

22 de abr. de 2015

Our 4th vehicle from Duke and another great deal! Al was awesome to deal with and went above and beyond. Bruce was very thorough and helpful with our trade. Don is the most amazing finance guy in the area! We always have great customer service and leave happy customers!

sharon

22 de abr. de 2015

Loved that i could make appt, get in and out in less than an hour vs dropping car off or sitting there all day. 25th word

s-lw05

20 de abr. de 2015

This was our first buying experience at Duke and we have become customers for life. Jonathan Tunnell took great care of us and made sure we got every item on our need and wish list in our price range. We've never had such an enjoyable buy experience.

mej757

17 de abr. de 2015

Our experience at dukes was a wonderful wonderful experience meeting new people with one common goal satisfying the customer 100% we will purchase our vehicles from Dukes.Maggie from the UK, Bruce & Don along with Mrs Dukes we love Our Dukes.

Paultl

7 de abr. de 2015

Took the car in for state inspection and oil change. When the invoice was tendered I received a summary of issues I need to plan for in the future, including a leaky water pump. Nice to have this new report. Not unexpected since this car is 13 years old, bought from Duke and always serviced by Duke.

Brent

5 de abr. de 2015

Maggie Kennedy and the rest of the sales team at Duke Automotive made our car buying experience our most pleasant one yet. Maggie knew how all the features on our new Suburban worked and took time to answer all of our questions. She even took time to learn about our family and made it feel like we were buying a car from a long time friend and not someone we just met. Duke will definetly be our first stop next time we're in the market for a new vehicle!!!

TRUSTJ

1 de abr. de 2015

Went at for 7:30 am appointment. Cars were parked in no parking, could not move in lot. Finally did a 98 point turn, got parked for service, a whole staff at counter, weather was below freezing, it was 7:27 and they would not open doors, they did promptly at 7:30. Don't want to give those extra minutes of wait area time, I guess. My car has had the same tire issue all 3 times of low deflation, all three times they told me it was a nail, but can patch, all three times it was a different tire and cost $33 per patch. Where are all these nails I'm driving through, ????.Didn't want to lose work time, brought lap top, can't get on internet. The power strips on both desks don't work, (I asked), is it hard to put an extension cord to get the desks powered up or at least a power strip???? So, no internet and NO power at desks. Customers (I know they can't help much) in waiting room are what you'd find in ghetto. LOUD, on phones, playing music, looking for "free" stuff. I probably won't go for service there anymore. I pay higher prices for service for my Cadillac and this is well below other dealers. Used to love them, but not so much. And now this review won't let me submit without correcting words- they are interjections and names in common vernacular!

wadeandtanya

28 de mar. de 2015

Al Hicks definitely made our experience with Duke Automotive a memorable one! We will absolutely be recommending him & this dealership to our friend & family and we look forward to returning in the future. Al listened intently to our vehicle needs and wants without pressuring us in any way. He provided us with complete answers to our questions and did not hesitate to contribute additional relevant information. We are truly satisfied happy customers!

apeanes

27 de mar. de 2015

Ashley and the rest of the service team worked with me to figure out a pesky issue with my 2010 Cadillace SRX. Throughout the experience they worked to get the issue figured out, worked with me around my schedule and were just overall extremely pleasant to deal with. I have been dealing with Duke for about 13 years now and have to say that I would highly recommend them to anyone that wants a dealer or service department that look out for their customers and appreciate them.

emrivera

23 de mar. de 2015

Stan Bell knows his trucks! He was patient and answered all our questions. We special ordered a laser blue Colorado and Stan made us aware the moment the color became available and kept us up to date with the delivery. He even walked us through how to sync our smart phones. We didn't get a run around and he looked out for us. Honest and trustworthy.

ladyice713

23 de mar. de 2015

Maggie has excellent customer service. The entire dealership works together for the benifit of the customer. I had an truly highly satisfied experience with Duke Auto and will be seeing them aging for my next new car purchase.

homerstringer

21 de mar. de 2015

Jonathan had a great spirit about him. We could tell that he had been in sales for a long time due to his knowledge and relatability to our situation. Once he knew what we wanted he was off to the races, and found us the perfect vehicle.

Farrin

9 de mar. de 2015

I was very satisfied with purchasing a new pickup from Stan at Duke Automotive. He was straight in explaining the items I had I questions relative to the new vehicle, price, ordering, etc..All things worked out in a timely manner. There was no high pressure in purchase. Keep up the good work Stan..

Bigmama

7 de mar. de 2015

Had been going through some personal problems and forgot to get my car inspected in January went in in March had to wait but they goth me in the same day.

DJ

7 de mar. de 2015

Stan was very patient, honest and informative through out the whole process. I enjoyed the professional yet laid back atmosphere in the dealership as well. Low pressure and high quality was what I was looking for and that is exactly what I got at Duke!

jlazar

24 de feb. de 2015

As an out of town customer, Duke made it easy to purchase the vehicle sight unseen. From a pickup at the airport to a quick closing experience, Duke provided an exemplary customer experience and it was a pleasure to purchase the car there.

G-ma

10 de feb. de 2015

We could not have asked for a better used car buying experience. Billy Knight and the rest of the staff were friendly and helpful. We did not feel any pressure. They have won our loyalty and plan to purchase another vehicle with them in the near future.

aflick

9 de feb. de 2015

Maggie Kennedy was so great and easy to work with! I'm so glad I went with you guys. I love my car!! Don was great too, he was honest and straight to the point! It made my experience buying a car so easy!

IBTUGN

22 de ene. de 2015

Thank you Billy Bruce and Don. You made it a pleasure to do business with you. After visiting all the other dealers around where we live in Virginia Beach and Norfolk, my wife and I decided to drive to Suffolk and give you a test drive. Unlike all the chain store dealerships at the beach, you guys were straight talking, courteous, honest, and friendly while conducting yourselves in a very professional manner making us feel comfortable and at ease during the purchase of our new Cadillac. Billy Knight was very down to earth and patient with us and answered our questions with clarity and no beat around the bush double talk that we experienced at the other dealerships. Bruce Blythe went out of his way to find us the car with the exact color and options were looking for and gave us I feel a fair deal that beat all previous offers. Don Kelly ,I discovered, came from a family of mariners that I had associated with during my own maritime career. He was great to work with and secured a very good finance rate for us and explained all the paper work in detail and did not try to add things to the contract that was agreed on. This is the way car dealing should be, and all the other dealerships should take lessons from them on how to treat there customers. I will highly recommend this Dealer to my family and friends. My wife loves her new SRX.

Jerry

22 de ene. de 2015

This is our 3rd car bought since 1996 from Duke. My wife & I know the dealership can be trusted on personal vehicles, as well as corporate (they serviced my company car). I just retired & needed a good second car. My wife & I stopped in late on a Friday & met Stan Bell. I looked on their web site prior to arrival & knew which vehicle (2012) I wanted to see. Stan handed us the keys & we took it on a test ride. When we came back, we did not like the car, so Stan handed us the keys to a 2013 model, which was much better. We came back on Monday & tried a 2014 model (used), which we bought. No pressure at all. Stan Bell is very laid back, gave us car fax reports, answered all our questions. We left for an hour for lunch, came back & the car was ready to go, with all the paperwork complete. Stan made sure we had our Duke value card (free inspections, & extras). We have recommended this dealership before & would gladly use Stan Bell again in any future cars we purchase. This is definitely a family oriented business you can trust.

smittyinvb

16 de ene. de 2015

Dear GM,My name is Ryan Smith, and I am going to make an attempt to resolve my issue with patience and honesty (unlike some of the people that contact you) because I was taught that those 2 attributes will get me further in life. With that being said, I would just like to let you get a feel for what type of person I truly am rather than start a conversation with complaints, problems, and a bad attitude. I am 22 years old, currently working full-time as an industrial mechanic in a machine shop that has been a GM supplier for many years. I own a personal business in the field of maintenance and management also and my work truck fleet isYep! You guessed it! Nothing but Chevrolet vehicles! I, along with my family have always been proud to drive and maintain my Chevrolet vehicles, and have owned nothing other than GM trucks. I never thought the day would come where I would allow anything other than GM manufactured vehicles in my driveway, so you could imagine the pain associated with the thought of eating my words and buying a truck manufactured by another company.Date of arrival at Duke Chevrolet January 15, 2015Now that you have an idea of what type of person is writing this email, I will get to the point. I purchased a 2012 Chevy Colorado with 27xxx miles on it and one previous owner that took excellent care of it about a month or two ago and absolutely fell in love! After driving this truck around 100 miles a day for work, I started to notice a few small things that needed attention from a GM certified mechanic. So I called and made an appointment to have the truck looked at by the service department at Duke Automotive in Suffolk, Virginia for 1:00pm and they informed me over the phone if my warranty did not cover the problem, I would be charged $100 for a diagnostic fee for the two problems I had previously mentioned. I arrived at 12:40pm and made my way inside to speak with the pleasant young lady at the front desk and she informed me there were no loaner vehicles available. I let her know this was no problem at all as long as she could give me ample notice whether or not the truck had to stay overnight in case I had to arrange a ride home. After handing over the keys I proceeded into the waiting lounge. This is where I met a man who was clearly frustrated for some reason. He asked me if I worked at Duke because of my work uniform I had on that is similar to the ones Dukes mechanics were wearing, and after some small talk we got on the subject of GM warranties and Dukes role in honoring them. This mans complaint was that this was the THIRD time back to the dealership over the same problem, and let me know that Duke was not doing their part in honoring his warranty the first two times he brought his vehicle in. He continued to tell me that his 3 year/36,000 mile warranty had expired just before he brought his vehicle in for the third time, Duke said that it was going to cost the man $500 in order to fix the problem. This raised red flags in my head immediately due to my truck having 33xxx miles on it even though I had purchased an extended warranty through my dealer when I bought my Colorado. After wishing me luck with my vehicle the man got up and left, leaving myself and one other person in the room to question if we were going to be having similar issues. I then walked outside to browse at the new Silverados (noticing my truck still had not moved) that were in the sales lot and a few of the pre-owned trucks where I was greeted by a salesman named Stan. He was a great help and knew everything about the white Silverado that caught my eye, after explaining that one of my employees was going to need a new work truck soon, he brought me inside and put a drink in my hand before I could even sit down. That, is the type of Chevy employee Ive always been told about but had yet to meet. After speaking with him about the price of that truck and all the features it had that I was looking for, I got a business card from Stan and made my way back to the service lounge after checking out one last truck. I happened to look at my phone on the way in and noticed it was 2:13pm and my truck was just now being pulled into the shop. After about twenty minutes in the lounge, I was called to the front desk. Here is where I was told that in order to diagnose the reason for my truck leaning to one side, and having a slight drift to the left I was going to have to pay $70 dollars for an alignment, and since I have no money due to just paying my bills I could not afford that. And that the clicking noise coming from my a/c (you can hear this noise inside anytime the blower fan is on) was just the system turning on and off. After explaining when the noise happens to the mechanic working on it, he went back outside for 5 minutes and came back with I couldnt duplicate the problem. I asked the young lady at the front desk why I would be charged $70.00 if my trucks alignment was within spec and she could not produce an answer. I am no master technician, but I have maintained enough vehicles to know the first, number one, most tell tale sign to a bad alignment is uneven or rapid tire wear and stated my truck does not show any unusual wear. Needless to say, the mechanic went back into the shop and the young lady printed out my receipt and told me I was ready to go. After asking thats it? She told me to just bring the truck back if you hear it again as if I dont live 39.6 miles away from Duke Chevrolet I do not drive 39.6 miles just to go to any GM service shop, there are a few closer to my house but I have almost always had a pleasant experience with Duke which is why I bring all of my trucks there for service and always check the sales lot while I wait. I see all of the good reviews about Duke and constantly refer people to take their vehicles there because of my past experiences. I took time off of work to have my truck looked at and nothing was accomplished, I was rushed out of the shop after the youngest mechanic glanced at my truck for 20 minutes, and although I was not charged any money, your GM certified mechanics allowed me to drive off in a truck that leans heavy to the drivers side (almost an inch lower in some spots than pass. Side), still drifts to the left, and still continued the clicking noise as soon as I got on to the highway. I still cannot understand why the shop wanted to charge me money, or why they would expect anyone to pay $70 dollars for an alignment when they couldnt even tell me what was clicking when I turn my heat or air conditioning on I just want to make sure the folks at GM understand my concern with the poor customer service I received and the fact that whether it may be an alignment issue or something completely unrelated to that, it is UNSAFE to drive a vehicle that is leaning to one side, whether its due to a blown shock, cracked spring, or improperly adjusted Torsion bar.Needless to say, I am very displeased with Duke Automotives service department. Considering today was the first time I had a warranty backing me up, I would hate to see the way they treat people with over 36,000 miles on their vehicle. This is not my first complaint to Duke, its odd how the last two times I brought a vehicle in (work truck was in before Colorado), It feels like a totally different shop. I am not asking for free stuff, for anyone to bend over backwards, or for any discounts. I just want GM and everyone that reads this to know why I will never take another vehicle to Duke Chevrolet in Suffolk, Virginia, and that they have shown me why more people are buying imports like Toyota and outsourcing our countrys foundation to other countries. To whomever reads this whole thing, thank you.Best Regards,Ryan SmithP.S. Ive just now read the reviews on Dealerrater.com, and let me just say. WOW! It is a coincidence to see Ricks name brought up multiple times (hes always right) and I also want to say when history keeps repeating itself, something MUST change. Prior to the above incident, I have heard one horror story and only had one previous hiccup with the service department regarding one of my work trucks (yes I own nothing but GM in my fleet) . He swore up and down they had diagnosed it properly and actually had to put hands on it to do so and recommended I just sold the truck instead of mess with it because it was going to cost upwards of $1000 just to get it to where it might start. When my truck arrived home on another expensive tow truck, and after paying Duke $120 plus tax to diagnose the starting problem, I noticed the only fingerprints on the starter were my own, and they didnt even bother tightening two bolts How can you properly diagnose a starting issue with a loose starter? You mean to tell me your technicians kept trying to start it with a loose starter even after I told you that could be the problem? Either way, I am not here to argue about that again. I knew I shouldve asked for TIM MACINTOSH to be the mechanic to work on it because he has always come and spoken to me when I brought my other trucks to the shop, hes a REAL mechanic and I hope he is the one Duke values the most and pays right because people that take pride in their work are usually the ones who are the most neglected in the workplace. He is the one and only reason I was a returning customer to Duke and if he is no longer with you all I fear for the service department, and will be beginning my search to find where he works and pay whatever it takes to have him maintain my whole service fleet of GM work trucks. If I end up keeping them after all of this. Tim Macintosh and Stan Bell if you two were to start your own auto shop I guarantee you both would be successful and very cherished by people like myself and other private business owners looking to have their vehicles serviced, and if you both ever do so, PLEASE LET ME KNOW WHERE TO BRING MY VEHICLES AND MY FAMILYS AND FRIENDS! Note to whomever reads and replies to these. If you read all of this, thank you VERY much. Update: I was contacted by Tine Roberts at Priority Chevrolet because she had received notice that I had an unpleasant experience at Duke Chevrolet and assured me they would take care of me and get to the bottom of this.Took truck to priority Chevrolet on military hwy Monday January 19 at 1pm for my appointment at 2pm. Left truck running and brought service assistant Tina Roberts out to my truck to have her listen to the clicking noise to describe it to the technician. She said I must be deaf because I dont hear it. Everyone that has been in my truck has heard this noise and commented on it. Tine said she could hear a very faint clicking even with both doors closed and the A/c control on low speed (turn dial to 1 or 2). I could hear it and I had to ask her if she was serious because I could not believe she could not hear it.I waited until I was called to her desk again to take my truck home. She told me she sees a ton of vehicles coming in with a clicking noise that is extremely loud, and also mentioned that it is the actuator for the fan or a/c / heat system that the noise is coming from. When I asked why they werent going to fix it she said the technician could not duplicate the problem. Even though she had already told me what the problem was and that there are vehicles coming in with it twice as loud as mine. When I asked her what she thought was going to happen with my actuator over time she could not produce a response. The correct answer would have been it will get twice as loud because it is a faulty actuator. The fact that even she knew what the problem was and did not attempt to have the technician fix it is absurd to me and if she hears vehicles with that noise twice as loud tells me that she could hear the noise and she knows exactly what it is, even though she still was denying hearing it in the first place. While we were waiting for my keys to arrive she told me that the technician had cranked my passenger side torsion bar back down to stock ride height. I asked where it was before he adjusted it and why it was there and Mrs. Tina could not produce a response to either one of those questions. Maybe I should have asked the technician. As I was leaving the dealership parking lot I noticed the truck was still making the clicking noise, and now it felt as if the steering was loose or something was done wrong because it was not driving the way I feel a 3 yr old truck should. I am normally not a nit-picky person but this is absolutely incredible to me ONCE AGAIN that Chevrolet treats their customers this way when they are simply trying to have their warranty HONORED!Wednesday, January 21 2015So, I took the truck to my local certified auto shop to see if they could find the problem with the trucks suspension because it still doesnt even sit level and now seems to drive worse than before. The wonderful people at Tread Quarters put my truck on the alignment machine and began to perform a full vehicle inspection before attaching proper equipment to check the alignment. The response I received after the alignment was checked was everything checks out, except for the fact that your alignment is not within specifications. They were nice enough to not charge me a penny for looking over my truck and checking the alignment. They told me they did not adjust anything because this is a problem that I need to have addressed by a GM Master Technician, and to say the least I am not at all surprised. They also gave me an alignment spec printout (unlike Priority) and explained everything to me that this sheet shows.GM, I am at wits end with your employees. To be completely honest, Im over it. Ive lost over 10 hours of work to bring my truck to now three different shops, Ive used over a tank and a half of fuel to get to these shops, and to top it all off I was notified the actuator to fix the clicking noise is about $500+ dollars to fix. You have lost my faith in GM, and everything your company stands for and I will not stop until ALL OF THESE PROBLEMS ARE FIXED. That is, if I can even make my truck payment after losing work, time, and hard earned money to your incredibly disrespectful and irresponsible staff. The traits I have been shown the past few days are true signs of ignorance and I truly fear for your company that I have said so much good stuff about. If my Grandfather was still around he would be twice as appalled as my father is considering our whole family has bled CHEVY since our existence. Sincerely, Future Toyota Owner, Ryan Smith.

Fisherman

15 de ene. de 2015

Billy Knight was old and new school, He is the best they come, pleasure to work with him. He took care of all my needs and saved me a lot of time

Pam

5 de ene. de 2015

I had the pleasure of having Mr. Hicks as my salesman and would like to express my thanks for his excellent service. He was patient and courteous as I contemplated on purchasing my Cadillac. He was able to answer all of my questions. Thank you MR. HICKS for your excellent service "I absolutely love my SRX"He is an excellent asset to your team!

JoMeHam

31 de dic. de 2014

My husband and I stopped at Duke Automotive first because we read reviews from other customers praising their honest and friendly dealing. We weren't disappointed. At the outset, we appreciated how no one there was pushy. The entire staff was friendly and we were never left thirsty - bottled water was offered multiple times. We dealt mostly with Billy Knight and Eley Duke and they were straightforward and courteous. There were a few parts of the experience that annoyed me. For example, I felt that even though the new vehicle we purchased was marked down 20% off MSRP, the MSRP probably was artificially inflated to make the special not as sweet as I had hoped. I suppose that is part of the game, though, and I'm not sure the dealership had much control over that. To be clear, we feel like Eley and Billy were square with us the entire time and we felt very comfortable dealing with them. They gave us a very fair value for our trade-in. We were super impressed with that. I also thought it took too long. We began negotiating at around 1:30 p.m. and did not leave the dealership until about 6 p.m. As a nursing mom with a newborn at home, this was uncomfortable for me and my baby. I expected they would have more staff working as holidays are usually busy times at dealerships but they were understaffed for how busy they were. They apologized for this as well. The last thing that bothered me was a mistake made in quoting the monthly cost of the car when we accepted the offer - it was based on 72 months versus 60 months and so in the final equation we ended up agreeing to buy a car on inaccurate information. However, the error was brought to our attention before any paperwork was signed and they were apologetic. Those three things aside, our impression was that Duke Automotive is an honest business and they were pleasant to deal with. They did do a great job detailing the car for us and addressed every issue we identified. They were professional in every aspect. Billy was prompt in getting paperwork done after the sale and called me exactly when he said he would. We would have no hesitation buying another car from Duke Automotive and would recommend them to anyone considering purchasing a vehicle.

Lawncare

18 de dic. de 2014

Although we went back and forth several rounds with price, etc our overall experience was good. Mr. Knight was super nice and very helpful. Eley was very dedicated and and wanted everything done to our and his satisfaction!!

robertcru

4 de dic. de 2014

Jerry Butler was above and beyond as usual. He is always so helpful and considerate to the needs of his customers, The whole buying experience was very pleasant.

TGW

3 de dic. de 2014

After a LOT of internet research I knew what I wanted and after speaking with family and friends I knew that Duke was the first stop I wanted to make. Billy and Bruce worked with me to get the car I wanted at the payment I could afford. They were not pushy and did not try to upsell me with options. This is the first experience buying a new car that did not leave me frustrated or feeling like I had been taken advantage of. I have already recommended Duke to others.

Robert Harris Jr

3 de dic. de 2014

As usual Rick Fleming, was professional, courteous, kept us informed every step of the way, very personable (remembers my family members and details of family events I've discussed with him) and as always, personally said "Thank you". However, the person handling the payment transaction, who I did not recognize, said "There you go", but not "Thank you" as my keys and paperwork were handed to me. Not a deal breaker though as far as entrusting Duke Automotive and Rick Fleming with future service needs for our GM vehicles.

kristi.sutphin

30 de nov. de 2014

This was my first service experience with my Buick that I bought in July. Everyone I spoke with was pleasant and knowledgeable. I was in and out in just under one hour for the first oil change and tire rotation. Even though the price of the tire rotation is a little more than I would normally pay, it was worth it to combine with my free oil change. The waiting room is comfortable and well stocked with goodies. Overall, very pleased.

Rai Barnes

27 de nov. de 2014

We needed a bigger vehicle so we had to trade in our Cadillac ATS (Purchased from Duke). We worked with another dealer that basically wasted our time. We decided to try Duke again so I gave Christy a call and within 3 hours of that call we were sold a 2015 Chevy Malibu. They make the car buying process so easy and painless. If the vehicle is not on their lot they will locate it and have it to you within 2 days. This dealership is the TRUTH!!! We live in Virginia Beach and we don't mind making the drive to Suffolk for the great car buying experience. Thank you again!!!

Calidreamin83

19 de nov. de 2014

Billy, and the whole team at Duke were wonderful. I found the car I was looking for thanks to this great team and my AWESOME sales rep Billy! A big thank you from my family and I.

Dejayx6

12 de nov. de 2014

This was by far one of my best car buying experiences. Dean was extremely knowledgeable about the vehicle we bought and made what can sometimes be an unpleasant experience, shockingly enjoyable. Thanks Dean we are grateful for making things easy

dematteo

11 de nov. de 2014

Again it was a pleasure to work with Stan Bell We have bought several cars from Duke and always have had a good experience. I would recommend them to anyone. Look forward to coming back and getting another car in the future. Thanks to everyone especially Stan.

shane383

10 de nov. de 2014

I just left the dealership and purchased a 2014 Acadia Denali. All I can say is what a great experience. From Meeting Billy, my sales rep to meeting the Duke family it was nothing more than an experience that I wish all other car dealerships would model themselves after. If you want quality with a great enviroment this is your dealership. I have purchased many vehicles in the past and I will give Duke Auto my business from now on when at all possible. Very nice job Duke.

Andrew Mathias

9 de nov. de 2014

I would just like to thank the team at Duke Automotive, for an awesome car buying experience. They took their time and put alot of effort into making sure I left with what I wanted. I had a very good salesman, Dean Silkstone, a true people person. He was very accommodating, and helped to make this one of the best car buying experiences by far. Thanks again to the team at Duke Automotive. I will definitely recommend you to others...Best regards, Andrew Mathias

ldoss20

16 de sep. de 2014

We stopped by just to window shop and were checking out one used vehicle. We knew that was out of the price range we were looking for, so Billy Knight went inside and found out what cars would be in our budget. We fell in love with the 2009 Pontiac G6 - low miles, very clean, well maintained, great price. Billy walked us through the process and everything went very smoothly! Then Don Kelly finalized the deal and we were in our G6 in no time at all. Both were very friendly and helpful. Neither acted like typical sales people with the pushy pitches and endless promises. They made us feel very comfortable and helped us get everything just the way we wanted it. We will definitely be back when we are in the car market again!! Thank you Billy and Don!

huesman57

12 de sep. de 2014

Our new truck buying experience was a pleasant one at Duke! Our salesman, Stan Bell and the other managers and finance people including Don Kelly, Eley Duke and Bruce Blythe were very helpful and friendly! We were treated with respect and every effort was made to make us feel comfortable during the buying process! They did their best to answer all our questions and provided us with all the information necessary for us to make our choice without any pressure! We look forward to our continued relationship with this business throughout our possession & service of our new Chevy Silverado and will gladly use them for any of our future vehicle needs!

tonines72

9 de sep. de 2014

he was an amazing and did everything to make us feel comfortable and did not pitch but talked to us like regular people. plan to go back

kjbankssr

7 de sep. de 2014

We must say previously in years past, our experience wasn't as plesant. With our new purchase this time the salesman, Mr Tunnell was well above the standards of the usual. There was genuine respect towards our needs and our expectations. The service during the sale and the days following was surely beyond the norm and Jonathon made the whole ordeal much more plesant. Thank you for having such great people working for your organization and keep that home town warm atmosphere and please add more.

queen55

6 de sep. de 2014

I was treated poorly from another dealer but when I arrived at Duke my name was already on the vehicle and parked in the front. Awesome people.I love my new 2015 Suburban, my children love it and Duke gave me a full tank of gas.God is good.I will buy all my vehicles from them.:)

sylvia.h.burton

3 de sep. de 2014

we came over from Hampton to purchase a 4 runner and trade in our Camry it took a little time but all in all extremely happy that we got a good trade in price and keep my payment at a minimum, staff was friendly and even got dinner out of the deal THANK YOU SO MUCH BILLY KNIGHT

sbeale

25 de ago. de 2014

I had a wonderful experience at this dealership. Al Hicks is a excellent salesman. I would recommend him highly to anyone. The employees here were courteous and very professional. If you want to purchase a vehicle save yourself the hassle go the Duke automotive.

DanielleRG

24 de ago. de 2014

When ever it's time for a new car I dread having to spend painful hours under the pressure of a pushy car salesman. I hesitantly drove in the parking lot. A very courteous young man offered politely his help . Being a woman, salesman often focus on gadgets the car offers, Dean did not hesitate to lift the hood, talk about the engine capacity, performance etc. It was a very comfortable exchange. I think Team Duke made an excellent choice in recruiting Dean, he "LISTENED" when I explained what I needed, so we did not waist time in cars with price range I could not afford . Having used search engines on line I was bombarded with calls and offers but I had been so impressed with Dean that I called him and wanted to buy my car from him. This past week end we received a thank you card from Dean with his personal return address on, both my husband and I were very impressed and feel like we have someone on our side. Special mention to Don who makes the never ending paper signing session ...almost fun or should I say entertaining! We will be back.

jkgilbert

20 de ago. de 2014

All of my experiences have always been family like at Duke, whatever the reason for being there. I have purchased two vehicles from Stan Bell and you couldn't ask for a nicer person to deal with in Sales. He never rushes and spends all the time needed to answer and explain any and all concerns. The last purchase was due to a wreck and I was very upset about it however; Stan and Don Kelly helped make the experience very easy for me. Both these guys are never in a rush and in the end I felt like I had made two friends at Duke. Now in service, Rick Fleming is the best Duke could ever hope to have. He's a very honest person. I trust him to take care of my vehicle as he would his own. He is always happy to help in any way he can, no matter what the circumstances, when I need something done to my car, he's the guy! If I need a question answered about a car he's the guy I trust. When I knew I needed a car I called Rick. He's very honest and trustworthy and I valued his expertise and advice. He set me in the right direction. So a big thank you goes out to Rick, Stan and Don..............

luellenmatthews

10 de ago. de 2014

Jerry worked with me to identify a new vehicle that would meet my specific requirements. He was most patient-and offered several options in the GM "family." I finally picked the 2014 Buick Encore and knowing me Jerry suggested the Premium package-I have been buying cars from Jerry for many years. In fact our family is a third generation Duke buyer---with my nephew recently purchasing a pick up truck from Jerry--My father started the realtionship with Duke, many, many years ago! Since I live in the Washington DC area Jerry did have me take a look at the AWD vehicle...which I did choose. I absolutely love my new vehicle-it is stylish, comfortable and such a great vehicle for urban driving.

Monday3

4 de ago. de 2014

This was my first time leasing a car so I picked the Cadillac SRX and went out to 3 dealerships for costs and Duke had the best price. I started the experience with Christy Brinkley who was very helpful and responsive to all my questions, she then sent me to Bruce Blythe who was a delight to talk with and sealed the deal. The paper work was handled with Don Kelly who was very pleasant and then Jerry Butler gave me the run down on my new cadillac. Jerry was very informative and said I could call him anytime for help if I forgot anything that he told me, which was a lot. I normally hate dealing with car salesmen but I felt really good about the experience at Duke. I hope to be a regular customer for a long time.

elarry01

31 de jul. de 2014

My last five vehicles have come from Duke that should say it all. This time was different I bumped into a new sales person didn't know what to think at first but before the afternoon was over I felt like I had not only purchased a new truck but had made a new friend he never put ant pressure on me to buy. Stan spent a lot of time going over all the new things on this truck. To sum up mt trip at Duke I was treated with respect by everyone and would recommend if you looking to purchase a vehicle to stop by Duke.

t.adair

20 de jul. de 2014

Have been searching for a quality replacement vehicle for some time. Found a possible one searching the internet, and thought the price must be a typo or something hidden must be wrong. "There is no way that price is correct" I said to myself. Went to Duke to see this vehicle, I've heard of Duke before but never been. Upon arriving we found the vehicle, looked the exterior over and really didn't see any signs that would indicate such a low advertised price. A few minutes passed and Billy Knight came out, introduced himself, and asked how he could help us. I explained our wants and needs for our next vehicle, and inquired why this vehicle was so reasonably priced. He offered to get the keys so we could look over the vehicle. Upon return he produced a CarFax report and said "oh, this vehicle has been a rebuild after an accident", I said "oh that explains the low asking price". He laughed and said "just kidding, this car is clean, no accidents and has had regular maintenance". Then he explained Dukes business practice of keeping prices lower than the competitor, and providing the best possible deal. I have to say that this certainly was lower than any comparable vehicle that we'd seen yet. Test drive, more tire kicking, and looking... All the time, no pressure to buy. Finally when we decided this was the one, the paperwork process was not the nail biting process that I'd come to expect. Bruce Blythe even came over and talked a bit to explain some details. Finance paperwork with Don Kelly was a breeze!We are very pleased with the service we received at Duke. Time will tell, but I believe we've found a dealer, and hopefully service department (when the time comes), that we can depend on!

Lee Jones

11 de jul. de 2014

Billy and Bruce worked extremely hard to find the truck I was looking for and at the lowest price around.Don't be fooled thinking they cannot compete with the "bigger" dealers. They were upfront with the cost and explained the price in a manner that was understandable. Although the truck I wanted wasn't on their lot they found it and had it on site the very next day! This was the most personal experience I have had purchasing a vehicle. None of that saleman walking back and forth to the sales manager , and you sitting around waiting. No games to be played here! Find what you like, get the best price around, enjoy the family type atmosphere and feel great when you leave. A big two thumbs up for Billy and Bruce, not for trying to sell a truck but making sure I purchased the vehicle that was right for me. Its easy to understand why they have been around so long.

Barb Weiner

9 de jul. de 2014

Fast efficient great service. They called for clarification before proceeding with a pricey repair. Quick. They accepted and started before they had scheduled. Finished sooner too.:-)

gsimmons35

24 de jun. de 2014

I was promptly greeted by Jonathan as if he had met me before. His reception of me was as if he knew me from years of doing business with him and I was a returning customer. I felt our interaction was genuine, not disguised as a front to win my business but to establish complete trust and honesty. He and Eley shared in my desire for what I was looking for and showed great interest in ensuring what I wanted was completely what I would get. I felt the royal treatment was extended from my initial visit to me taking possession of the vehicle. I can say this is the absolute first time since buying cars that i drove away in the car wanted to every detail. It was Jonathan's mission to ensure i was completely floored. He didnt pressure me, he didnt over promise and fail to deliver. Nothing was too much to ask. Many thanks to Jonathan, Eley and the entire Duke family for making me feel like a valued customer.

gzbolen

21 de jun. de 2014

It was a pleasure working with this organization and worth the distance traveled to find our 2013 Yukon XL SLT. Eley, Don and Billy were professional and down to earth. Our only regret is that we didn't know about Duke auto sooner. But you can bet we will be back. We love our new "used" GMC and look forward to a long relationship with Duke Auto in Suffolk.

MargiReed

18 de jun. de 2014

My husband and I visited Duke Automotive in search of a larger vehicle. Jerry Butler is the man who sold many vehicles to my dad over the years, so we asked for him. We were pleased with his down-to-earth friendliness, courtesy, knowledge and professionalism. Having been in car sales myself, I was impressed that Jerry never attempted to hard-sell or talk us into something. He worked with us within the parameters of our needs, likes and budget. He kept us informed and answered all of our questions.Don Kelly equaled the above accolades of Jerry Butler. He worked diligently to assure us the best financing options. Al Hicks stepped in for some final paperwork when Don was unavailable and he also was a pleasure to do business with.Overall, EXCEPTIONAL, Duke Automotive!! We will go nowhere else and will highly recommend this dealership and Jerry Butler to anyone and everyone.

jryoun31

6 de jun. de 2014

I went to Duke because a friend said they had great customer service and gave him a really good deal on his truck. I went there not looking to buy a new truck but to see what kind of deals that had and keep shopping around but after dealing with my sales rep Steve and the rest of the team I could not pass up the great deal they gave me on my new truck and the trade in for my Jeep. I have never been a fan of dealing with car dealer ships (which may be why I kept my Jeep for so long) but after dealing with Duke and there team I have changed my mind. Thanks for a great car but experience.

ChadOxton

27 de may. de 2014

Just bought a new car from these guys. Al and Don were no BS, easy to work with guys. It was a pleasure to buy from Duke!

TCzerniak

7 de may. de 2014

Jerry Butler was extremely professional in all our dealings. His product knowledge was excellent and he was especially accommodating in allowing us to test drive various GM products in our quest to select the right vehicle for us. He kept us appraised on our order and notified us promptly when our new vehicle arrived. His service, personality, and professional nature were all key to us choosing Duke as our new vehicle provider. Great job Jerry.

1981malibu

6 de may. de 2014

I have been purchasing cars from Duke since 1998 when I bought a 1998 Olds Intrique. Since then I have made many purchases from Duke because they easy to deal with. Does not have that mega car dealership feel, yet has the cars I want. The people working there are always friendly and do everything they can to make your experience a pleasure. My next purchase will be with Duke again when I am ready. Thank you all so much.Michael F. Agate

sims1234

3 de may. de 2014

I just completed the purchase of a new 2015 Suburban. Jerry Butler and Don Kelly were great to work with as always. I have purchased over 20 cars and trucks from Duke automobile and have always had first class service. I cannot imagine buying anywhere else.

NancyHWhite

1 de may. de 2014

On April 25, 2014, I brought my Impala to Duke for a 100,000 mile check-up and state inspection. I was shown a list of 5 recommended repairs. The advisor recommended new plugs and wires as the #1 item on the list and said it would cost $303. I told her to go ahead and have new plugs and wires put on. When I was ready to pay the bill, I was charged $428.80. That is a 41% increase over what I was told it would cost. I would not have agreed to get the plugs and wires put on if I had known it would cost $428. Update: 5/3/2014 - After putting the above comments on this web-site, I was contacted by the Service Manager and told that a mistake had been made. I was refunded $120.00. My lesson learned is as follows: If you feel a mistake has been made, make sure you talk to the Service Manager. Even though I brought up the overcharge to the advisor the day it happened, I did not get any satisfaction. After posting my frustration on this site, I was called by the Service Manager and the overcharge was rectified. I appreciate the opportunity I had to write a review and get the problem resolved.

Postmaster23434

30 de abr. de 2014

I have not purchased a vehicle from DUKE Chevrolet but I convinced my daughter and her husband to purchase two new vehicles. I have taken many different vehicles to their service department and not once have I been disappointed. The work is done correctly and if they spot another issue, they talk to you about it and give you the option to repair now or later. I also like the way they talk to the older citizens. They take their time and explain everything, allowing the customer to make the decision.Maybe one day I will purchase a vehicle from this dealership but for now, the service department is #1.

kaigunmo

27 de abr. de 2014

Decent people, transparent and forthright--all the bad stereotypes about the games of car buying didn't apply. Tony Pulley was great--knew his product, was straight-forward and helpful, and went out of his way to find and get delivery on the right car. The supporting guys (contracts, sales manager, appraiser, service department manager) were also really competent and easy to deal with. They never once tried to sell my a car I didn't want or more car than I wanted or blow smoke up my skirt. It was actually a pleasant experience buying a car from these guys...would be happy to recommend Duke auto to anyone.

krazykats

26 de abr. de 2014

OUTSTANDING AND OUTSTANDING. WOULD NOT DEAL WITH ANYONE ELSE. JERRY BUTLER IS THE ONLY PERSON WE DEAL WITH. HE IS THE BEST. DON KELLY IS FANTASTIC. THIS TEAM NEED A RAISE. WHAT A GREAT EXPERIENCE IT IS TO DEAL WITH THE TWO GENTLEMEN. YOU DID A GREAT JOB DUKE, HIRING THESE GUYS MAKE YOU NUMBER ONE IN MY BOOK.CANNOT SAY ENOUGH ABOUT THEM.

Hjalmar

14 de abr. de 2014

From the moment we arrived at the dealer, we were treated in a courteous and friendly manner. Unlike many dealerships, there was no high pressure tactics and obnoxious elicitation efforts. Tony was the consummate salesman, allowing us to test drive the vehicle we were interested in and was knowledgeable relative to the features. The efforts by Eley and Don to accommodate our financing were outstanding. After completing the purchase, we were called the next morning and advised a better interest rate had been arranged at surprisingly low rate. In all my years, I've never had a dealership continue to work to improve a deal after the ink has dried. I've bought numerous vehicles from just about every dealership in the area it seems this was my first at Duke, but definitely not the last.

RevKaye

10 de abr. de 2014

We have had our vehicles serviced at Dukes for several years. On April4, 2014, brought my 2004 Envoy in for State Inspection . The Staff was courteous, friendly, yet professional. They were also very accommodating , as I had a conflict in schedule and needed to come in later than my scheduled appointment . The Lounge area had been redecorated and update. Very nice. Computer station , New Coffee maker, water, sodas, chips and fresh donuts. The area was clean and inviting. Clean restroom ! Even the custodian was pleasant . Pleasantly surprised to meet The Owner Mrs. Duke. She was personable and wanted to make sure the customers were well satisfied. I was . Great deal on set of tires. They also honor Military, Senior citizens for discounts. I also like the way they keep a history on the vehicles and advise of recommended Maintenance and service . Thanks for the coupons in the mail ! Thank you for a pleasant experience. Mr. & Mrs. B.V. Johnson

6120970

6 de abr. de 2014

Duke service was, once again, absolutely superb, thorough and and reliable just like everything else Duke does for their customers. Had routine maintenance done on my 2013 Cadillac ATS (by the way a fantastic vehicle!). I had them look at a couple of other items on the car and they were happy to accommodate. Several techs, including their senior electronics "rocket scientist" Bill Lassen, checked things out and made sure everything was 100%.Susan Ragans was terrific. She made my appointment noting all the work I wanted done. She set me up in a loaner car, a new Chevy Traverse (also a fantastic vehicle). Susan called me a couple of times throughout the day to keep me updated and the car was ready exactly when they said it would be. 5 stars for Susan!Duke is the only dealer I trust to service my Cadillac high end investment. This unmatched service is why I bought my car from Duke in the first place. I also had the good luck to meet Lydia Duke (CEO) as she was out and about talking with her employees, meeting customers, and seeing that everything at her dealership was up to her high standards. Smiles on all employees tells me she's a great, hands-on leader and that you can trust your car with her and your team. A solid 5 stars! -- Peter Squicciarini (12 year satisfied and loyal customer).

TBA88

5 de abr. de 2014

Brought my daughters 03 Vibe in for a brake job, Josh looked it over and once he diagnosed it was a brake issue he fixed it!!!! Im happy with the quality of work. :)

jennjohn2002

27 de mar. de 2014

Duke Automotive is always "there" for me whenever an issue comes up with my Malibu. I have never been turned down for immediate service in the case of an emergency; I always feel as though I have been treated fairly and honestly. I TRUST the people at Duke and even return there for tires when I could possibly get them for less money elsewhere. I always rest assured that my vehicle is in good hands and it will be returned to me in a timely manner. Thanks for the service you provide to your customers and to the "folks in Suffolk."

ZuniVA

27 de mar. de 2014

Jerry and Don are fantastic. Duke Automotive and it's employees are class acts! I have purchased my last 3 vehicles from them and will not shop anywhere else. The selection is great and it's a no hassle environment!

KathieCzerwinski

15 de mar. de 2014

The experience was great with this dealership. From the contact after I put the inquire in, The car was ready and parked by the door with a welcome sign in it. Cristy coming out to introduce herself. Stan our sales man was friendly and welcoming. Bruce gave us a very good deal. All the staff was friendly and informative. Don found the lowest financing rate for us, it was lower than our credit union. I have already recommended Dukes to my coworkers.

JimKnowlton

14 de mar. de 2014

The process at Duke was simple and straight forward, Steve found me the car i wanted, Bruce approved the deal and sent for it, Don even made financial process easy. This was such a different experience than my first one at Duke, congratulations for putting together a Team that works in conjunction with the buyer, and represents Duke as part of the Team. It was a pleasure doing business with Duke.

runsfrombear8

14 de mar. de 2014

Replaced window regulator for Drivers Side Window. Fast service and the price was better than expected. Will definitely be back for more service work. Gave the info to Rick Fleming and he ran with it.

flynn91

13 de mar. de 2014

The car buyer experience with Duke automotive was excellent. I was able to take my time in deciding. They went above and beyond to ensure that I was happy. I highly recommend them and I would buy from them again in the future.

Johnsonaaront

27 de feb. de 2014

I would like to thank Mr. Blythe and Mr. Fowler for helping me during the quick and painless sales process. The prices are extremely fair and I hope to do business again with them. Simply put Duke is the best dealership Southern Virginia and the Hampton Roads area has to offer. It is truly hard to find the customer service and fairness nowadays in trying to buy a vehicle. Duke goes above and beyond any expectations one may have in the car buying process.

apeanes

21 de feb. de 2014

We just bought our 5th vehicle from Jim Caruthers in 13 years. I can't say enough about the buying experience. We had bought another vehicle from a different dealer about 3 years ago, and it was painful. The staff at Duke is knowledgeable and extremely helpful and you feel like family when you walk in. If you are looking for a dealer close to home that will bend over backwards to help you out, stop looking, you have found them. I was able to agree to a price on the phone at about 11 in the morning and drove off with my car after spending 30 minutes with the staff to complete all of the paper work. You can't go wrong with this dealer or sales team.

bgibbs31

8 de feb. de 2014

Stan Bell is truly an outstanding salesman. He has been serving me for the last ten years and is the primary reason I keep coming back. The Duke Dealership is so customer oriented with absolutely no pressure or gamesmanship. The entire organization is dedicated to serve every customers needs in a highly professional manner. It all starts with Mrs. Lydia Duke, President and includes every employee in sales and service. I drive 45 miles to meet my automotive needs. Stan Bell has been serving me for the 4 or 5 Cadillac's that I have purchased from Duke Automotive. Stan knows the product he is selling and really explains all features so that I am completely satisfied. He then follows up to insure if I have any questions. Again, that is why I drive 45 miles to buy a car. Stan Bell is certainly an asset to Duke Automotive and the reason I keep coming back.. Thank you Bill Gibbs

sallymholland

6 de feb. de 2014

I just want to say thank you to Bruce Blythe and the service technicians for providing excellent customer service. It is always a pleasure to do business with you. The staff are all very accommodating and professional. I would like to extend an extra special thank you to Bruce Blythe for always going above and beyond the call of duty. I will certainly recommend Duke and Bruce to all of my family and friends. Thanks again and May God Bless You All Always!

jcb89

31 de ene. de 2014

I cannot express my gratitude enough for these men and the wonderful experience they afforded me in purchasing my used vehicle. I was more than pleased at the way business is conducted at Duke. They handled the bank negotiations, gave me an excellent price on the vehicle and even worked in a warranty that can't be beat. Brian is an excellent people person and extremely knowledgeable in his field. Bruce stopped and spoke to my wife and I every time he walked by to insure that we were more than satisfied throughout the process. And Don made the task of signing papers and going over details quite pleasurable actually... These gentlemen are more than car salesman and care a lot more than I anticipated. I highly recommend anyone in the Tidewater region to stop by and strike up a conversation with any of the employees at Duke and I promise you will not be disappointed in their level of care.

wciaston

29 de ene. de 2014

Vehicle was brought in, parts were placed on order and didn't come in for close to a month. It should not have taken that long to get parts in for a simple repair. Communications was not that great.

jrither

22 de ene. de 2014

I stopped by Duke to show a friend the kind of vehicle I was thinking of buying because Duke has a reputation of being a family friendly business. Steve Fowler came out and we started talking about what I was looking for. I went on and on telling him what I wanted and how I did some research on the internet about different suv's and the prices. I think he had my life story in 30 minutes. He patiently listened to everything I had to say. We went in the office to see what we could work out. He went above and beyond to help make sure I received the best deal possible and was able to get the vehicle I wanted. I had two vehicles to trade and he even offered to give me a ride(an hour away) to get the other vehicle I was trading. Even after the deal was done and the paper work was signed that is not the end. Duke is there to help me with any needs I may have with my new GMC Terrain in the future. In all I had a very happy experience with Duke and look forward to a great lifelong friendship. I will definitely recommend them and purchase from them again.

Doodymimi

21 de ene. de 2014

I bring all 3 of my cars to ya' ll! I can trust you to do job right. And all 3 service advisors, mainly rick, does me right by getting me in and out quickly and try's to get me in same day. And I love the owner, she is a sweetheart!

blountii

20 de ene. de 2014

Because we had not bought a vehicle in years and things had changed so much, we decided to try Duke Automotive to get answers to our questions. We looked around, asked questions and our questions were immediately and fully explained by Brian Goff, sales consultant. He was very courteous and forth coming with his answers. However, in our decision making process we took about a week to make up our minds, but knew we were going back to Duke; Brian Goff had laid the ground work for our return. We contacted Duke and was told Brian was away on an emergency; Bruce Blythe, new vehicle sales manager, immediately re-assigned us to Al Hicks, sales consultant which was a seamless process for us. In fact, he was politely waiting for us to arrive. Al continued the courteous process of answering more questions and demonstrating the vehicle we were interested in with no sales pressure at all, making the sale process easy and comfortable. When we got to Don Kelly to finalize the sale, he even made the process of signing the remaining paper work easy and "painless". When we returned to pickup the vehicle, Al introduced us to the service department persons we would be working with and who had prepped and serviced our vehicle having it ready for pickup at the appointed time. With employees like this representing Duke Automotive we will continue to deal and recommend them for purchasing, service, friendliness and knowledge.

THamer

12 de ene. de 2014

Based on a prior experience, when the lease on my Malibu was up, I did not hesitate to contact Duke Automotive, and I was not disappointed. I met with Stan Bell on a Saturday with the intent of looking at an Impala and a Silverado. After a couple of test drives where Stan explained all the features of each, I decided on the Silverado. Stan worked to find a truck that matched the features I was looking for, and when one could not be located, he helped me order one. Stan patiently accepted my calls for updates while waiting for the truck to arrive.The truck finally arrived on the day the holiday incentives were set to expire. Stan called me right away to let me know, then worked to have the truck ready to deliver that night. He made sure I received all of the incentives available, then sent me to see Don Kelly. Don was very professional as we went through the signature dance and finally I had my new truck. Stan then arranged to have a bed liner sprayed in a few days later, and when the truck was returned, it looked fantastic.I would not hesitate to recommend Duke Automotive to anyone looking for that perfect new vehicle. As for Stan Bell, you will not find a better person to help you in that purchase.

donron

10 de ene. de 2014

Susan was able to accept my vehicle late one afternoon for some urgently needed repairs and provide an estimate the following morning. She kept me informed of the repair progress and was always very friendly and courteous. I will definitely ask for Susan to coordinate any service needs I may have in the future.

philmcphail

8 de ene. de 2014

Our experience at Duke Automotive was very pleasant. All staff were professional and helpful. Jim Carruthers was outstanding. He was helpful, informative and fair in his negotiations. We feel that we purchased an excellent car (2013 Chevy Traverse) at a good price. The entire experience was great. I hate pushy salesmen and dealerships, and Duke and Jim Carruthers were not pushy at all. I will definitely begin my shopping for our next vehicle at Duke, and ask for Jim. Phil McPhail

ginnybfly

5 de ene. de 2014

The only problem I incurred was in trying to schedule a service appt using the online appointment scheduler. Two attempts (for 2 different visits) and no one ever called or emailed me back to confirm date/time I had selected. So I ended up calling on the phone to make the service appt. I know now this feature does not work on their website and would recommend to call by phone for all appts. I did report this to Christy Brinkley on an online chat...and she reported she would forward to her manager.

bondurant

31 de dic. de 2013

I found the car on the internet and called Duke Automotive and expressed my interest.Christy Brinkly was very helpful and made the appointment for me to see the car.Stan Bell and Bruce Blythe were very helpful and with no pressure in my car bying experienceat Duke.Eley Duke III brought the whole deal together making the paper work go smoothly.My experience at Duke was very goodand I would recommend them to anyone looking to by a car.

fatdogtrigger

24 de dic. de 2013

The best car buying experience I have ever had. They actually listened to the customer and did their best to accommodate my wishes. They were professional, pleasant and speedy. That alone would help me to let others know what kind of dealer they are and how easy buying a car was with Duke. Stan Bell and Don Kelly went out of their way to help us.

T.Anthony

22 de dic. de 2013

I spoke with my mechanic Josh Jordan, explained to him what I was needing for my Sons 96 Saab 900S. Once I got a green light from him to do the job. I called Duke and spoke with Ashley Thompson a service consultant, requested to have Josh work on our car. I must say that Ashley was a big help to me! Duke Automotive is the only place I go and get any of are vehicles works on...... Thank you to the Duke Automotive team.

Hjcadams

18 de dic. de 2013

Amazing customer service!!! The people are friendly and considerate of your time. It is easy to schedule an appointment and they are accommodating. Thank you!

LeeAnnDerksen

18 de dic. de 2013

I am very glad I went to Duke Automotive. Brian is extremely friendly and gave us the time to make our decision. No pressure to purchase a car. Very informative and was able to answer any and all questions we had.

GCBROWN

16 de dic. de 2013

I have done business with Duke Automotive for nearly 15 years, having bought several vehicles from them. Duke's service department is second to none when it comes to my vehicle needs, always providing honest and reliable service. In particular, Ashley Thompson has always graciously and readily accommodated me, often at a moment's notice, when I needed to schedule work. I recently had the misfortune of having two tires on my truck go flat within a couple days of each other. While the tires could not be repaired, and I had to purchase two new ones, Ashley made the experience more bearable by working as quickly as possible to obtain the tires, having them installed, and getting me back on the road with very little down time. I like doing business with a local, hometown dealership like Duke. I especially like knowing, and being known by, someone I can ask for by name when I need immediate attention. Ashley is that person and she is a true asset to the Duke team.

timdannelly

13 de dic. de 2013

I visited Duke to purchase my Cadillac because Duke is the 'go-to' dealer for all of my automotive needs! Al Hicks was the consummate Sales Professional as he was attentive to my expectations and preferences. Bruce Blythe made sure I was offered an outstanding 'deal' and Don Kelly extended an excellent rate and helped me protect my investment. Using my vehicle as an office, averaging 50000 to 60000 miles per year, my auto dealership is of extreme importance. Duke is the only place to go. If they don't have what I need, they always quickly get it. I highly recommend this fine group of friendly people!

lucy8278

11 de dic. de 2013

Rick and team are wonderful. I have no complaints. Rick treats me really well, I trust him and know he is 100% honest with me. Great Job...Duke Team.

RJoyner

11 de dic. de 2013

I live about 20 miles from Duke. My husband bought his vehicle from Duke and when we were in the market for another vehicle we chose to shop at Duke for me. I needed the oil changed in my vehicle. My husband gave me Ashley's e-mail address to get the oil change appointment. Within an hour she had me all set up for the car to be picked up and taken in for the oil change. She was extremely efficient and friendly in her e-mail and made this "chore" so easy......THANK YOU, ASHLEY!!!!

jlo84

10 de dic. de 2013

On a Wednesday afternoon right before a long road trip on Friday, my steering wheel sensor indicated it needed replacement. I also needed to address a recall issue. I called Duke Service, explained the situation and they immediately scheduled an appointment for first thing Thursday and said they would do everything possible to get fix my Acadia that day so I could leave first thing Friday. They did exactly that - quicklly and effeciently! The Service personnel are always friendly, cheerful and very accomodating.

samuelely4

10 de dic. de 2013

found a 2004 park ave listed at your dealership. Though I now live in KDH, NC, I used to live in Smithfield and used your place for service and repairs always finding it courteously run with fair prices.So I came up and bought a car...As they say, drive a little...save a lot

ronnielamb

6 de dic. de 2013

I came looking for a new car and got a lot more than that, I got friendship also. Nobody pressured me and the car I purchased was better than my expectations. Even the color was awesome.

gwwlsw

6 de dic. de 2013

Had minor service done and as always on time start, friendly, and completion of service completed quickly. Always a pleasure to have service at Duke, thanks to all.

leeniedd

2 de dic. de 2013

The people at Duke Auto are a family, and they made us feel like a part of that family. Their prices are very fair, their selection is great and everyone we spoke with was warm and welcoming. The best part is their no-pressure sales approach! They addressed our concerns and questions and even gave us a tour of the facility. We look forward to working with them in the future.

UGLYBOAT1

7 de nov. de 2013

THEY WERE ABLE TO FIND THE PART. GO TO GET IT AND FIX THE CAR THE SAME DAY !!!! ALSO THEY WERE ABLE TO FIX IT FOR LESS THAN THE ESTIMATE !!!!

RobHarris

5 de nov. de 2013

Wallace is the consummate professional. Always pleased when he preforms the work on our vehicles. Ashley strives hard to deliver excellent customer service. Thank you.

erma012

30 de oct. de 2013

We purchased a new 2013 Cadillac from Duke. The saleman was excellent. His service was great. The dealership treated us like we were family. We had no problems with the sale. We recommand this dealership for your next vehicle because their service and sale is Great!. thanks, Al Hicks and the Duke family.

rt50

18 de oct. de 2013

Just purchased our 6th and 7th vehicles with Duke over the last month - a 2014 Silverado LT and a 2013 Traverse LTZ . As always, Jim Caruthers was his helpful self and made the vehicle search/purchase process as easy as walking in the door. Don Kelly is without a doubt the best finance manager I've ever dealt with, making the paperwork process painless and enjoyable. For my money, the Duke Sales Team is the best in Hampton Roads. Ashley Thompson in Service called first thing the next morning to make sure I was aware the Silverado needed a fuel management system software update and arrange a convenient time to bring it in for that update. We combined this service with having a bedliner sprayed in and paint sealant applied, all completed in 24 hours and delivered to us as promised. While they were getting the work done, Duke supplied us with a 2014 Malibu as a loaner, not an older model trade-in - great car!Highly recommend the Duke Automotive dealership to any and all in the market for a new GM vehicle. They are first rate in all aspects of the automobile business.RT Dyer

car4son

17 de oct. de 2013

Has a lot of nice used cars but some prices are a little high when looking at how high miles is. It would be nice if when you ask a question that they send you an email back. If I wanted to talk I woud have called. Also at least send a counter offer or best price before coming down. Why make the trip if you don't know if they are going to come to a price you can deal with.

n8dawg1980

17 de oct. de 2013

The overall experience was great. Started on the internet chatting and lead to myself coming into your dealership to finalize the sale. Everyone went out of their way to accomidate us during our new purchase. Great follow up and customer service.

pdsquicciarini

16 de oct. de 2013

Duke Automotive in Suffolk VA is the ONLY dealership to purchase and service vehicles, bar none. Purchase and service all of your vehicles from Duke or you will be making a very expensive and frustrating mistake.The Duke level of integrity and customer service makes them the very best dealership for sales and service that I have experienced in nearly 40 years of purchasing and servicing of at least a dozen domestic and foreign vehicles, nationwide. I can be a demanding customer and Duke has earned my top rating and exceeded all of my expectations. I am a repeat customer now having purchased 4 vehicles from Duke who has earned, repeat, earned my loyalty the old fashion way which is through a superb team of people working together as professionals. Beginning my search for my newly purchased vehicle (Cadillac ATS) over a year ago, Duke has been thoroughly responsive and with me every step of the way. I do not write personal checks for multiple 10s of thousands of dollars unless I trust the people I am paying for a superb product and flawless customer service. I trust Duke from its leader, Lydia Duke, to Stan Bell, Eley Duke and every other team member that I come in contact with. It's all about integrity, trust, and customer service which accurately define Duke in my every experience with them. Every good ship needs a great Captain in command. Lydia Duke is that great Captain. She leads her crew with impeccable and hands on care and concern. You can see it and feel that in every corner of this dealership. First impressions are everything. The cleanliness and presentation of the Duke facility is spotless which goes a long way towards earning my confidence that Duke maintains the highest standards with the greatest attention to detail. Everyday.The crew who put me in my ATS, Stan Bell and Eley Duke, are exactly the kind of people I would want on my ship. Stan was incredibly knowledgeable and totally familiar with the vehicle I purchased. He answered or found the answer to every question I could have about my ATS. He was professional in appearance, demeanor, friendliness and customer service. I felt he was my employee during the purchase. He was a pleasure to work with and did not pressure me one iota, unlike other unscrupulous dealerships in the industry. Eley was equally engaging and provided tremendously complete information and assistance to put me in my ATS. His grandfather, who established Duke, would be proud of him, as I know Lydia is equally proud.I would be proud to stand up, speak up, and endorse Duke unequivocally and unconditionally. Feel free to contact me directly at "pdsquicciariniatmsn" should you have further questions and I may even let you drive my ATS too!Peter Squicciarini, Captain, US Navy (ret.)

rgwitter

16 de oct. de 2013

This was my first service experience with Duke and it couldn't have been any better. I had an 8:00AM appointment for an inspection, oil change, filter and lube. Ashley originally told me it would take between an hour and an hour and fifteen minutes to complete the work. My vehicle was completed and ready for me to leave by 8:40AM !! It was also returned to me in a clean condition with no signs of any work being accomplished. I have never had such good vehicle service in my life. THANKS ASHLEY & the Duke Staff!!

DSchultz011

10 de oct. de 2013

Working with Stan and Duke Auto was a pleasure! Easy access, great customer service, no high pressure sales. Time invested at the dealership was less than 2 hours. This included a test drive and pick up of new vehicle. I test drove the vehicle on Saturday, filled out the online credit app on Tuesday and pick the vehicle up on Wednesday. The whole transaction was done at my speed and within my time restraints. If we hadn't been socializing I could have spent less than 2 hours in the dealership. My point being Duke Auto will work with you, they are professional, personal, and no pressure. It was a great way to purchase a new vehicle!

joyran

8 de oct. de 2013

This was the third vehicle I have bought from Duke. With this purchase, as well as the previous two, my wife and I extremely satisfied with the sales experience.Jim Caruthers was great to work with and he continued to take care of things for us after the sale. Duke doesn't just sell you a vehicle; they make it a pleasure doing business with them. Also. I think Eley Duke,III, could sell refrigerators to eskimos even though sales isn't his main responsibility. Thanks, Duke Automotive, and based on previous experience I know I will be satisfied with any service I will need.

banana380

7 de oct. de 2013

Steve was extremely helpful in my search for a 2014 Sierra. From a customer service perspective I would have purchased from Duke, but Southern was significantly closer to my home, and they offer lifetime oil changes vice Duke's 2. For anyone located closer to Duke however, I would highly recommend them for their friendliness and personalization of service; they had my name hanging from the mirror of a truck I was interested in when I got there after contacting them online.

jazzygirld

6 de oct. de 2013

Tony was an excellent salesman. That is wy I gave him high rating. He was very courteous and professional (not pushy like some salesmen). He explained all the bells and whistles. very well. If I had any questions, he answered them. The car that I purchased is 2010 Cadillac CTS. He was very polite(opened and closed door for me). To my surprise, a couple days later, I received Thank You card from him. I would highly recommend him to my family and friends. Great Tony!!!!!! You know how to treat customer.

jglover210

25 de sep. de 2013

When calling with questions about my vehicle that my husband had taken for inspection, Rick cut me off midsentence to transfer me to Ashley, whom I did not want to speak to, since she was previously unable to answer my husband's questions. I was subsequently hung up on. My husband and I arrived to pick up the vehicle and had to wait 20 minutes for a rejection sticker to be put on. I understand the reason for the rejection and am not upset about that. The way I was treated was uncalled for. To make matters worse, they were failing my vehicle, in part, because of a mirror that is in the same condition as it was sold in, from their dealership! The other issue was the parking brake wasn't holding as it should. I was told it would be $99 to diagnose the problem since the mechanics "don't have a clue what could be wrong, and would have to take the whole rear brake assembly to figure it out and there was no telling how long it would be before they would have a chance to look." That was the exact explanation I was given. I called some local friends and family in Suffolk and they suggested Sawyer's Automotive (certified mechanic) and the gentleman on the phone was able to give me a detailed explanation of how the rear brakes perform when the parking brake was engaged on my specific model. Within 20 mins I received a phone call back (faster than it took Duke to take my vehicle out of their garage) and provide me with a cost estimate of worst case scenario, for free. My parking brake was fixed for $85 as only one hour worth of labor for an adjustment was required, and no parts were neccessary. They (Sawyer) also will be replacing my $78.77 mirror when when it arrives, for another half hour of labor, making my total repair bill after tax $226.30. Duke was planning on charging me more to look at the problem than it cost to fix. I have no idea why anyone would pay $99 to be hung up on, no repairs made to their car, and with no expectation of when work would even begin. Sawyer Auto was even kind enough to remind me that Duke is required to reinspect it for free within 15 days instead of Sawyer making another $16 for themselves since I asked that they reinspect the vehicle. I have fully come to understand why my GM owning friends drive out of town to deal with Priority and Suttle dealerships when purchasing and servicing their vehicles. Both my vehicles were purchased at Duke and they will be the last.

HerbTaylor

24 de sep. de 2013

I was very pleased with the response to my new car needs and to the friendliness of the staff. I also feel I received a fair price for the vehicle I purchased as well as the amount allowed for my trade in. I also was impressed with the knowledge the staff displayed in regard to all of the systems on the car including Sat radio, Onstar, and the infoentertainment system. I have also been invited back for a more indepth understading of the systems on my Terrain which I plan to take advantage of. I also was pleased with the competitive rate I received on the financing of the vehicle.So far we are extremely pleased with our Terrain.Herbert (Herb) Taylor

cherylandmark

23 de sep. de 2013

Friendly service from all personnel that I encountered. Sales team was not pushy, and they worked with me to make the experience a pleasant one.

beachgirlkh65

22 de sep. de 2013

I have to say that my buying experience with Duke Automotive and Jerry Butler was the best ever. Jerry is professional, knowledgeable, friendly and thorough. Before taking my Tahoe home, Jerry took me to "school" and showed me how everything worked. Even though the sale has been finalized, I look forward to continuing the business relationship with routine maintenance, inspections and customer service. At Duke Automotive, you aren't just a sale - you become part of their family.

bmw4u3j

19 de sep. de 2013

Over all Excellent and friendly Service- Susan Ragan is a great Service consultant she polite and very friendly. Will recommend this service to my friends and family. Thanks Duke Chervolet !!

mmdalton

17 de sep. de 2013

Great place to buy a car! No hassell, friendly, honest. I love my new car. It is extremely comfortable and gets great gas mileage. Better than many of the high end, expensive cars I looked at before going to Duke.

New14ATS

7 de sep. de 2013

Stan Bell epitomizes the Duke Automotive customer service slogan, "It's all about U". My wife and I recently ordered and took delivery of a new Cadillac ATS from Duke Auto and Stan was our sales consultant. He works with a practiced, confident ease and never pressures. We found that no request was too much trouble for Stan and none of our questions ever went unanswered. Stan is also a good communicator. He was in contact with us throughout the order process and he continued to touch base with us after the sale to ensure our satisfaction. I recommend you visit Duke Automotive and ask for Stan Bell. He'll do his best to make you feel that, "It's all about you".

vabeachrunner3

28 de ago. de 2013

I'd like to start by saying the most recent purchase my family and I made was the most stress free, friendly, and overall amazing experience we have ever had at a dealership. Everyone we interacted with including Stan, Eley, Ricky, and Don were are first class and treated us like family. We drove over 45 miles and passed many dealerships to take our business to Duke and we are very excited we did! The entire process was very fast, fun, and friendly and was like no other car purchasing experience we have ever had! Their family approach to things definitely makes you feel comfortable and welcome. We've already decided that we will even be taking the road trip back to Duke for all our service needs even oil changes, because of our recent interaction we can't imagine going elsewhere!Give them a try and I promise you you'll be glad you did!

eblb32

21 de ago. de 2013

Great as always, working with Stan again! All questions were answered. Thanks Eley and Stan for locating the vehicle for us (the wife.....). We are very pleased!Been doing business with Stan for many years and will be back at Duke again. See you guys soon!

TamraMabrey

21 de ago. de 2013

This is the second vehicle I have bought from Duke Automotive. The experience was great. I didn't feel overwhelm. They took the time to answer any questions and explained things thoroughly. We went as a family to look at new vehicles. We were all pleased and happy with the vehicle choice that was made. I will definitely refer people to this location for their next car.

LoydSmith1

16 de ago. de 2013

Felt that our over all experience with Duke Chevrolet was very professional. The staff was friendly and made our business transactions gratifying. I will and have recommended Duke to our friends and family. Thomas Judkins our sales rep was very helpful in making our decision to purchase the Chevrolet Equinox. He was very friendly, knowledgeable and continues to be of help. In the future Duke Chevrolet will be at the top of my list to make further purchases. Loyd H. Smith

sallymholland

12 de ago. de 2013

I would highly recommend Duke Auto to my own family and friends. Everyone is so personable and professional. Please extend my sincere gratitude and a special thank-you to Bruce Blythe, Heather Black and Don Kelly. They all went above and beyond the call of duty and each deserve to be recognized for exceptional customer service. My family has purchased several vehicles from Duke in the past and have always been extremely satisfied. Thanks again for allowing me to be "on the road again!" Sally Holland

chevycolo

12 de ago. de 2013

I was interested in a 2005 Chevy. Colorado I saw on The Duke website. I put in an inquiry and was contacted by a very friendy Seth Wilson. He explained since it was evening that I would be contacted the next morning about the Truck. The next day I was contacted by Thomas Judkins.I met Thomas at the dealership to test drive the truck. Thomas was very friendly and professional. This was a great buying experience due to the professional of the entire team

Bunchbv

10 de ago. de 2013

Stan was awesome! Everyone was so nice and down to earth. They will find what you are looking for and make sure you are stastified!

endlsumer

10 de ago. de 2013

Went to Duke to look at a used Toyota 4runner and we met up with Stan Bell. After an all day car searching trip, Stan was a sight for sore eyes. He was very polite to my wife and son and very professional. It took us about two weeks to finally decide to buy the vehicle and during that time Stan was never the typical pushy salesman. The entire staff was very nice and professional and it really seemed that they enjoy what they do. If you go to Duke to purchase a vehicle, ask for Stan!

Ninabaye19

9 de ago. de 2013

I Bought vehicle at Duke First oil change = freeCar wash = freeFree rental during while work is done!Great perks! Made it so easy!

schildofgod

8 de ago. de 2013

I started looking for a car in February, 2013. I went online the beginning of March, 2013. Al Hicks called me and told me about the Buick Encore and offered to bring the vehicle from Suffolk to Willamsburg just for me to see. I was so impressed. He showed me all of the bells and whistles and I fell in love with the vehicle, but of course I could not show my excitement. We talked for about a week and the rest is history. I love my new Encore and I appreciate the great customer service from Al, Bruce and Don.I thought I had some problems with my new vehicle and I have taken it back twice to find out nothing was wrong, I mentioned this, because Al nor Bruce showed any sign of frustration. Thank you Guys.Stephanie LeGrand

abcbunch

5 de ago. de 2013

I have purchased two vehicles thru Heather and it has been a pleasent experience both times. The first vehicle I wanted was not on the lot or in the Tidewater area so we had it shipped from the factory and I received several phone calls weekly from Heather on the statis of its arrival. When I purchase my second vehice, Heather had all the paper work filled out ahead of time and called to see if there was any changes in my personnal information which made thing go smoothly. What can I say about Don? Don has closed on at least seven vehicles for my wife and I and he is always professional even when I'm picking on him!

Viking13

4 de ago. de 2013

A relaxing experience that was the opposite of horror stories I've heard about other dealerships. Now I'm styling in my new Camaro ! I recommend Duke automotive to anyone who doesn't want to be ripped off.

campbelltt

31 de jul. de 2013

This makes the fourth vehicle we have purchased from Duke Automotive. As residents of North Carolina we try very hard to purchase items from our state. Our past vehicle purchases have included purchases from dealerships in NC but we have seemed to gravitate towards Duke since 2007. Al Hicks is a wonderfully personable and friendly gentlemen. We enjoyed our experience because he made writing that check a little more pleasurable. Bruce Blythe was also friendly, helpful, and honest in the work-up of the price on the vehicle. Don Kelly is one of the most organized gentlemen we have ever met. He made the paper work portion of the process painless. Having purchased two vehicles in 2007 (one new and one used) and 2013 (one new and on used), we told Al we would see him again but not too soon. We want to say thank you for the role each of you played in our purchasing experience. We are looking forward to the great gas mileage we will be enjoying while driving our Buick Encore.Robert & Teri Campbell

jud13dav

22 de jul. de 2013

All the associates were friendly and very helpful. They gave us sound advice and their expertise did shine through. They were not overbearing in "making the sale." After our test drive, we agreed that we wanted the Lacrosse, and they did everything possible to find just the right financing for us. This took time, but they were not in a hurry nor did they rush us; it was our decision. We are very satisfied with the "0" financing and payments per month. We would definitely buy again from DUKE Automotive.David and Judy Liles

tomtom12

21 de jul. de 2013

Over the course of my life, I have bought at least six vehicles from Duke...All from Jerry Butler. Not only is Jerry a true gentleman in every sense of the word, but I feel I can call him a friend. He is honest, and shoots straight. He never tries to sell you something you don't want, or make you feel anything but exceptionally comfortable. I like Duke, because there are no "lot lizards", no pressure and complete honesty. There's no haggling, no checking with the manager and everything is done in a very timely manner. This is an extremely professional organization and I'm a customer for life.

ambrtonj

19 de jul. de 2013

This made my fourth vehicle purchased from Duke. I use this dealer because I am treated like a member of the family with absolutely no pressure to purchase, only to make suggestions that ultimately save me money. I arrived at the Dealership in the morning on my way to work and presented them with what I was looking for, which took less than 5 minutes. When I returned that afternoon they informed me that they had located a vehicle that appeared to be what I was looking for within the price range that I was willing to spend. I asked when they could have the car there and I was informed it might be as early as the next day. I left the dealership feeling like I had just been to an old friends house and they were going to helping me out.They did have the vehicle for me the following day and it was actually everything that I wanted. Now I could have saved some money by going to another dealer, but I feel my time and sanity is more valuable to me than what money I might have saved. How many times can you say that the entire Car Shopping experience took less than 3 hours. (Most of which time was my fault because I do love to chat with old friends)

snewsome1

15 de jul. de 2013

Stan Bell was great to work with. My husband bought his new Chevy truck through him and then we returned to get a family GMC Yukon. Stan is friendly, honest, and wonderful at covering all the bases. I would highly recommend calling Stan Bell for your next vehicle.

Rich9673

13 de jul. de 2013

I would recommend Duke to my friends and family. Stan is great to work with and there are no pushy sales. I will be a repeat customer.

cflynch

12 de jul. de 2013

On Monday evening July 8th I had a minor accident with my Cadillac SRX which resulted in a right flat tire and bent rim. I utilized onstar and received courteous and professional assistance from Cadillac Roadside Service. My vehicle was taken by tow service to Duke Automotive. My husband Jim went to to the dealership Tuesday am and talked with Rick in service regarding the car damage. It was determined that the right tire and rim would need to be replaced and would not be available until Friday am. Jim talked with Jerry Butler and he arranged for me to pick up a loaner car. I was greeted by Lydia and Jerry. Both listened as I share my story regarding the minor accident. Jerry insisted that I should have called him on Monday night so that he could have met me at the dealership and given me a loaner car. Lydia walked out with me to the car and made sure I had no questions before my departure. I have bought cars from Duke AUtomotive for over 30 years with salesman Jerry Butler. Jerry has always treated me like family and provided me with his contact #s including his cell #.Lydia & Jerry thanks for listening and your genuine care and concern.Christy Lynch

glmainhart

3 de jul. de 2013

Saw a used Chevy truck advertised in Autotrader and on the Duke website. Went to look at it on a Saturday and after some thought went back the following Monday. Talked to Al and had a vehicle appraised by Ricky who gave me the lowest offer on my vehicle than anyone else. Was told that I could not take the vehicle for test drive until it went through the shop. Offered to buy the truck as-is or if they wanted to fix some of the issues that'd be fine, I was interested either way. Made an offer but was told that they would not make a deal until they ran it through the shop. Had a vehicle serviced on Tuesday and saw that the truck was in the shop up on a lift. Called Wednesday morning to let them know it'd be a straight up deal as I sold the vehicle I was considering trading in. Received a phone call from Al telling me someone had bought it the previous day. When questioned why someone else was able to buy it when I was had an offer on it, Al told me the person bought it "as-is". I reminded Al that I offered to buy it as-is. He apologized but that is no way to treat a customer. I thought we had a deal pending, there was no misunderstanding on my part. It's always possible that we might not have made a deal but I was at the table first. Under handed way to run a business. I'm a GM guy as there were 5 GM products in my driveway when I was looking to make this deal, now there's a Dodge truck in my driveway. Duke didn't just lose a used car sale, they lost that service business on that vehicle going forward and they also lost my business going forward.

tonybower

27 de jun. de 2013

Regarding my Sales Consultant; Steve Fowler. During my initial walk-around on the DUKE parking lot he was very knowledgeable of the 2500HD Trucks and EXTREMELY approachable and professional. I'm 52 yrs old and he is the type of sales person that "I" feel comfortable with - NOT pushy, anxious, or annoying in any way. I had already been to seven other dealers (Dodge, Chevy, and Ford) in the Hampton Roads region. I liked the GMC Sierra Diesel and told Steve F. what my budget bottom line was. He helped me to find what would ultimately be my choice to purchase - but I wanted to ensure I wasn't making any mistakes, so I left to review consumer reports and make any other final looks at other trucks. The next day I returned with my wife and he accommodated us for a test-drive of the truck - then answered another hours-worth of our questions and I told him I'm still looking at ALL other trucks in the region. He respected that and told me he'd be in-touch in a couple days. He called me 2-days later and gave me a price for the GMC Truck that I test drove (first time that's happened for me without a 2-hour brow beating from sales managers). I came back to Duke Chev. again after seeing easily over 100 other trucks through the other dealers and for the first time, I let my Trade-in be Estimated. Then Steve F. did what I have never experienced in my 11 previous new car purchases... he took my price request to Ely Duke and Bruce Blythe, and they BETTERED my request by $1,700. They could have easily held up their price to my quoted bottom line, but they actually (as a team) bettered my bottom line, AND THEN when I told them my financing would be 1.99%, through my Credit Union, they found a financier at an even better rate of 1.49%. Even if it weren't for the price, I give Team (Duke) A++ for friendliness, general courtesy, and respect to their "potential" client to shop the market - and return if they so decide. Steve Fowler possesses the Sales Consultant skill that I personally require to conduct business when spending over 50K. There are so many choices out there and I feel that I got the best truck through the best salesman on the best team. I walked away after signing feeling GREAT, and not mentally beaten-up as in so many new vehicle purchases before.Compelled to write this through complete satisfaction - Anthony D. Bower

clyde28

24 de jun. de 2013

this is the 7th vehicle that i have bought from jerry butler at duke , that says it all !!!! i live in va. beach , i pass by a lot of dealers on the wayto duke . i have a few dealers that try to get me to visit their dealership . they are the very best people you will ever deal with !!!jerry butler has always treated us with the kindness , and the most perfect attention to detail to the vehicle we want to buy !!!he treats you like your family , and the only customer he has !!!clive oliverc

Vivbeau

19 de jun. de 2013

My experience at Duke Automotive was excellent. Al Hicks was professional, and very helpful. He went out of the way to help me decide which Buick, or Chevrolet I wanted and answered all of our questions. The night I went to Duke I tested 5 cars, and Mr. Hicks did not loose his smile, patients and friendliness. My husband was a persistent visitor at Duke getting Al Hicks to write out several contracts on different cars. Finally, Duke left a large friendly message in my 2013 Encore. I am enjoying the beautiful Encore. Love it, Love it. Love it. Thank you,Vivian Beauchamp

ellen1948

14 de jun. de 2013

Service technician Ashley was very helpful and courteous. She served me right on time for my appointment; she even altered my original scheduled time to accommodate my schedule. I would definitely recommend DUKE to anyone seeking to trade, purchase new or maintain their vehicle. It is a quality dealership.

mhinton08

13 de jun. de 2013

I was recently faced with having to make my first car purchase. Needless to say, I felt out of my comfort zone thinking about the car buying process. But what at first seemed like a daunting and nerve-racking task was made very enjoyable with the help of the Duke Automotive team. Stan Bell was a great help. He listened to what I was looking for, and showed me every vehicle that he thought might suit my needs and budget. Stan never pressured me into looking at higher option package, nor did he pressure me into buying a car. Stan was very knowledgeable about every car I looked at, from the mechanical specs to the environmental impact to the entertainment packages. Overall, a great individual to work with.I also dealt with Bob Blythe and Don Kelly. They also couldn't have been any nicer. Don informed me of all the extras that could be purchased, but never pressured me or second guessed me when I told him I was not interested in a specific feature.Overall, I can't think of finer folks from whom to purchase a car. I highly recommend them all. This first timer will certainly be returning to Duke Automotive in the future as long as Duke keeps individuals like this around.

linda84jmu

9 de jun. de 2013

Jerry has been selling cars to my family for years. He gave my son (4th generation of Duke Auto owners) great advice and was willing to work with us all day. When my son was hesitating on which car to buy, Jerry asked him some more questions and then found him a car that Matt hadn't even considered. It was a great experience all around.This review site, however SUCKS! Too many things are required. I really didn't want to create an account and it keeps asking me what brand I purchased even though I have filled it in.

Lelia

8 de jun. de 2013

My husband & I just returned from buying a new Buick Enclave from Stan Bell. After having dealt with Duke for our last three auto purchases within our family, we knew that we would be getting an excellent deal along with patient, non-pushy treatment. All of my questions were answered; we were allowed to take our time driving two different models and we NEVER felt pressured to "make a hurried decision because this one won't last!!!" I love dealing with the Duke team for my buying and service needs. Stan is a jewel & we enjoy working with him.

THicks15

8 de jun. de 2013

We purchased a Cadillac XTS after a 3 month search that included test driving vehicles from 6+ different dealerships/manufacturers. We settled on the XTS and Duke Automotive because the we didn't feel pressured. Heather answered all our questions and worked with us to get the exact features we wanted. Even though we have a Cadillac dealer much closer to us on the Peninsula, we settled on Duke because they provide better customer service (based on previous experiences with Suttle). So far every contact we made with Duke was a good one - this includes Christy, Heather, Bruce, Don and Eley. Even the final paperwork signing with Don was a satisfying experience - (based on the previous purchase of 3 new vehicles) we found that usually the finance person was the pushiest and somewhat rude, not true at Duke. This was definitely the best car buying experience we ever had hands down.

normaperkins

8 de jun. de 2013

This car buying experience was unlike any other I have experienced in my lifetime. Due to my circumstances at home, Lydia had everything brought to me at my home. I told her I was interested in the Lacrosse and the Enclave. First, she sent Bruce Blythe with a Buick Lacrosse for me to test drive and he appraised the vehicles I was trading in. A few days later, Lydia brought a Buick Enclave for me to try. I decided the Enclave better suited my needs to transport my husband who is handicapped. Then she had Jerry Butler contact me to work out all the particulars as to colors and options. He listened intently as I expressed what my needs were and what I wanted in a vehicle. In no time he had located the exact vehicle I requested. I ordinarily would have wanted to negotiate on the price, but I felt he offered such a fair price it didn't seem necessary. He had it cleaned up and delivered it to my house on a Saturday morning. He completed all the paperwork, had my tags transferred and my insurance taken care of. He went over all the particulars of the vehicle, set up my OnStar, and paired my cell phone. I am very happy that I chose such a nice "family" with my decision. Everything about this experience was positive and I am very happy with my new Enclave and my new friends at Duke Automotive I would definitely recommend them to all my friends and family.

GCBROWN

7 de jun. de 2013

I have known Stan Bell and Bruce Blythe for many years, long before they came to work at Duke, and have always found them to be friendly, honest and above board in all their business dealings. Over the years, I have bought several vehicles from Duke. Among the reasons for my return visits is the relationship I feel I've developed with Stan, Bruce and all Duke employees (including Scott, Ashley and Tiffany in the service dept.). I also like the idea of being able to do business with a hometown establishment. My recent purchase was handled without any high pressure tactics such as constant telephone calls and attempts to sell me something I was not interested in. I hope these employees are well-compensated for their work, or at least publicly recognized for their high level of professionalism. They are all true assets to your company.Greg BrownSuffolk

Fields.jenniffer

4 de jun. de 2013

This is a long over due praise to the very best sales man Mr Al Hicks who is PHENOMENAL at his job!!! He doesn't stop with just car sales, but he goes above and beyond his job with wishing my family and I happy birthdays, happy holidays, and any accomplishment that we might achieve. He started as my car salesman but has become a great friend of the family. I even reconmended him to my mother who has come looking for a car from out of town and raved about the professionalism of Mr. Al Hicks and staff. I was so blown away by his service with my purchase last year December 6 that I came back and made a second purchase January 29, 2013. This was my second car purchase on my own without any assistance and the information and service I recieved was as a father helping his daughter buy her first car each time. Thank you DUKE TEAM everyone I have ever come in contact with even down to the service desk are amazing!!! God bless you all as the #! Dealership in Hampton Roads in my book and I will be back!

Eazye80

31 de may. de 2013

Dealership staff was very friendly and easy work with. Even with a large renovation in progress, the staff was still able to make reasonable accommodations for clients. No hassle, price was fair, quick sale process and to top it off they provide you with a full tank of gas before you drive off the lot. Would definitely recommend this dealership and salesman(Steve) to friends and coworkers.. THanks again for the enjoyable process...

Jwinslow13

29 de may. de 2013

Great experience, yet again ! I purchased a 2013 Chevrolet silverado this purchase. I am completely dedicated to the Chevrolet trucks and buying from Duke Chevrolet is a WIN, WIN !

dbridgef

28 de may. de 2013

During our recent search for a new automobile, Jim worked with us to find the exact vehicle we were looking for with every feature we had asked about. He then arranged to bring it in to Duke from another dealer so that we could stay close to home with our purchase. The big surprise was that after doing all of that for us, Jim found financing that was better than we had expected. When we picked up the car, he stayed with us past the usual closing time for the dealership and made sure that we were comfortable with all of the information relating to the car and the financing. This was the second car that we purchased through Duke, and when we get ready to make our next purchase, we will absolutely return to see Jim and the rest of the team there.One additional thing I would like to note is that we have been taking two vehicles to the service department at Duke for several years now, and we think as highly of the service team as we do of the sales team. I am 57 years old and have bought many vehicles in my life; I have never found a dealership that would match the Duke dealership. Thanks to the whole team there.

alyssajs4

20 de may. de 2013

I had been to many other dealerships in Hampton Roads. Some didn't even listen to what I wanted and others weren't very friendly. Frankly, I was frustrated and almost tired of shopping. I stopped at this dealership after work with my dad thinking they were closed just to look at some cars. I had no idea what I wanted. I had a pre-approved check in my purse ready to buy something. We started walking around and to our surprise Thomas came out to greet us. He was friendly and pleasant right off the bat! I told him I was looking for an automatic with four doors and my budget. He showed me some cars within my budget. I wasn't a fan. Then he showed me around the dealership a little more. He was very personable and easy going which made it nice to talk to. We found a few cars I liked, but they were a little more than I originally planned on spending. I wasn't completely ready to say yes yet. I left for the night to think things over. The next day I had one of the cars Thomas showed me stuck in my head, so I did a little research because it was a newer model I didn't know much about. Coincidentally, Thomas ended up calling me with a sale price on the car and invited me in to take a test drive. When I came in for the test drive, he was again just as nice as could be. No surprise, I loved the car! Then we went in to do some paperwork. They took all my information and started the buying process. He made it easy and simple for me. I went to my bank to change financing plans, meanwhile Ricky had my previous pay stubs trying to find me the best interest rate he could. He actually found me a better rate than my own bank gave me! I talked to Thomas and Ricky a bunch for a few days. They were great to work with since my hours were limited because I worked late. It was nice not to be rushed. I did my final paperwork with Eley. He was extremely polite! It was quick and easy to finish everything and get to take home my new car. Thomas made sure I knew everything about my new car and answered all my questions. He even got the license plates I wanted and a price on a roof rack I wanted for later. They were a very accommodating team! It was nice to work with very nice and down to earth people! I would recommend them to anyone I knew looking to buy a vehicle.

dbridgef

18 de may. de 2013

I had my Chevy Colorado detailed on Wed and the person who did it jammed the front passenger seat all the way forward. I went to Dukes to find out what it would take and how much it would cost to fix it. Tiffany went out to look at it and she said let me get the shop foreman to check it out. Bill Lessen checked it out, told me what was wrong and how much it would cost to fix it. He then told Tiffany to do up the paperwork and he would work it in. 1 hr later I left a very happy customer. :) I've been dealing with Duke for 8 yrs and have always left a happy customer. Thank You Duke.

wtf2013

16 de may. de 2013

A month ago, I took my vehicle in to be repaired for one problem and paid $560.00 for that issue and drove away with a new problem. When I got a second opinion that mechanic advised me to take my vehicle back because the area Duke auto had serviced was the problem area, which I did. When I spoke to front desk representative he said " why did you not bring this in earlier"? I informed him that I just started new employment and was not allowed to take any time off at that time. He asked if I could drop my vehicle off the next morning, AGAIN, I explained That I had to go to work, that was my only mode of transportation and I had just started my new job a MONTH ago. I asked for Friday in the afternoon, he said they were booked, then I asked for Saturday he said that would not be good either, so I asked about Monday he said they would only take a look and if that they would charge me $110.00 just to diagnose the problem. I took my vehicle in to the dealership expecting the best service in the automotive industry, Instead, I discovered that Duke automotive service department was into ripping well paying customers creating new problems so they are forced to bring it back in, only to pay another bill due to poor servicing of vehicle in the first place. I will NEVER bring my vehicle to be serviced ever again. Overpriced and Poor quality in SERVICE FOR $560.00!!!

Cousteau

8 de may. de 2013

I had a phone conversation with Jim Caruthers prior to visiting the dealership.i I was impressed with the fact that he listened to me and with Don Kelly's help, put me in the truck that I wanted at a payment I could afford. They made buying a new vehicle pleasurable.

andy028

6 de may. de 2013

I am retired with over 40 years in customer service. I must say that to say this. The staff is extremely professional. actually excellent would be a better word. I worked with Stan and Don, both excellent. Also, I have diabetes. one of the other salesman (I wish I could remember his name) walked about a hundred yards to get me some crackers. What a wonderful human being. Just overall a great experience.

whiteheadshannon

4 de may. de 2013

From the initial contact with Seth Wilson followed by the custom ordered GMC 2500HD by Thomas Judkins the service and professionalism of the entire staff was the best of any car buying experience I have ever had. Don Kelly from the finance department got a rate even beter than my federal credit union. Bottom line,for the best price and best sales team go to Duke Automotive.

pjones89

22 de abr. de 2013

Wonderful and caring group of people. Efficient, detailed, through, and can be trusted. I brought a 2008 Cadillac from them and could not be more pleased with the car and with the sales team who did all the negotiations to get me in it. Thank you!

bennettb01

17 de abr. de 2013

I came in for a State Inspection. I made appointment on line. They were ready for me at 7:30 AM. I also had a question about a function on my DTS they they took care of my issue. Mrs. Duke the owner came in the waiting room to say hi to the customers and thank us for our business. How many times does that happen anywhere else. I live in Virginia Beach and Duke is worth the drive for sales and Service. I highly recommend them.

sophiajo

15 de abr. de 2013

I give Duke Automotive a GREAT review. If the rating went higher than 5, I'd give Steve Fowler a TEN! He was the definition of genuine customer service.

Debkiny

14 de abr. de 2013

very attentive to our needs , they really try to work with your budget. nice people .

rshuntjr

13 de abr. de 2013

I have used Duke for over 10 years and have been completely satisifed. I am moving out of the area and will miss the frendliness. They have gone out of their way to make things right. One time we were going to Texas on vacation and the air condition repair would not be completed in time for us to leave. They made sure we had a vehicle for the trip while they continued to repair our car. It was ready when we returned. The service provided by Scott Higbie and his repair team is second to none and they meet expectations every time. My wife and I will truely miss the service provided by Duke.

Krh2500

12 de abr. de 2013

service was AMAZING! I absolutely loved being able to go to Jerry and share with him what I wanted and didn't want in a car! he's very patient and understanding.

fnasbell

12 de abr. de 2013

Duke was the last places in Suffolk I visited due to pass experinces that happened years ago. I have owned a ford for many years and expected to by form the ford dealer this time. Mr. Fowler showed us what were looking for and got it in our price range. Every one I have talked to has convinced me that they want to be my dealership for a long time.

sagwaltney

10 de abr. de 2013

Scott goes above and beyond to get my vehicle serviced and back to me on time. He is always courteous and professional. I will continue to have my vehicles serviced there!

Chevyb

8 de abr. de 2013

A pleasant experience at a nice dealership with friendly people to deal with. They have a large selection of cars and trucks to choose from. .

jsap

4 de abr. de 2013

I truly believe Jim was honest in his comments that he knew the previous owner and knew the history of the truck, a person's integrity is an asset I value in any individual regardless of their career field, even as a salesman!

jschuermann

3 de abr. de 2013

Was searching for a new truck for a long time and could not get the timing right to buy one. Richard and then Al were very helpful and worked with us to find just the right truck and even held on to it while we completed all of the paperwork on our end. Thank you all for a Great buying experience.

jodyallen33

27 de mar. de 2013

We ended up at Duke Automotive after leaving Perry Buick in hopes of finding a better buying experience and that is just what we did! I am so glad we made the choice to drive the 25 miles to Suffolk. We accidentally showed up after they had closed on a Saturday but Ricky Eure came out and helped us anyway. We found the Enclave we were looking for and worked with Steve Fowler to get the deal done. It was a painless process and we love the new car. We met Eley while we were there and felt like we were working with and talking to old friends. Great experience and I wouldn't suggest anyone go anywhere else when looking for a product they sell!

nansemond

25 de mar. de 2013

The appointment was made promptly by Scott and he called to let me know what the scheduled maintainance was and how much it would cost. He gave me the choice of opting out of any of the services. The work was done on time. Scott called to let me know the car was ready. While I was taking care of the payment, Scott brought my car up to the door. Everyone was polite and professional. I really appreciate the Duke service staff.

ERINNOWELL

24 de mar. de 2013

I ordinarily would have wanted to negotiate a price, but because I felt the price was so fair, It didn't seem necessary. Buying locally was also a factor. Steve & Eley were both great. Would definitely consider buying from them in the future.

OCTAVIUSRORIE

22 de mar. de 2013

My vehicle purchase from Duke Automotive was the best I have ever had throughout my years of purchasing vehicles. Al Hicks was very informative about the vehicle and worked to my application approved immediately. I came into the dealership with a loan approval in hand and after speaking with Ricky he helped me understand how my loan approval worked as far as purchasing my vehicle. After our conservation he had convinced me to give him the opportunity to find me more suitable financing through their hard work. I was skeptical but the obviously know what they are doing because I got approved with a better offer and percentage rate than what I walked in the door with. KUDOS to the great Duke Automotive Team and I look forward to doing business with them in the future.

CASmith12

19 de mar. de 2013

Very happy with my experience at Duke. This is my fifth time working with Stan Bell and I highly recommend him. Very knowledgeable about their product and committed to customer satisfaction. Service department is superb as well.

wlynn

18 de mar. de 2013

No pressure sales team. Very friendly and very eager to show us many cars that we were interested in. Helped us to make the right decision in choosing the car that we purchased. We are very happy and satisfied with our experience with Duke. We will continue to purchase from Duke and suggest to our family and friends.

clblair

18 de mar. de 2013

It is a pleasure to deal with Scott Higbie when I take my car in for service. He is always attentive to my needs and very helpful. All of the service staff are very friendly. I was given a loaner car to drive while my car was being serviced which was a big help to me. I appreciate the great customer service that I received!

dgram

16 de mar. de 2013

Called on Thursday for an appt. , Scotty ask for when as norm , I ask as soon as he could , Scottie how about tomorrow what time , I said around , how about 10:15 . I said great.This is the kind of of service that I not only expect, but this is the kind of service that this group extends to all of there families, meaning us the customers. Once you converse with Scottie with what you need done , he says OK , and the next thing you hear from him is Mr. Don your car is ready. And you leave with the fealing that you are part of the family.Thanks Guys.

Geroc1960

8 de mar. de 2013

It was easy to make this appointment for a state inspection. Upon arrival, the paperwork was presented and the car was immediately taken into service. The waiting time was short and most of all, the inspection was free. All employees were courteous and friendly. I will continue to use Duke as my one place to service my cars.

TracyMH

2 de mar. de 2013

My husband and I went in to buy a Cadillac SRX as a surprise for his parents 50th Wedding Anniversary. Steve and Bruce went out of their way to assist with the surprise, and to make sure we were completely satisfied. Everyone we encountered was friendly and helpful. It could not have been a smoother or better experience... Thanks to all involved!

gcarlsen

2 de mar. de 2013

We were very pleased with our experience at Duke. Stan made us feel that our business was important. He answered every question we had and had great knowledge about the Chevrolet Silverado we were interested in. We visited a couple of other dealers in the area and came back to Duke because their price was fair and most importantly we felt this dealership was honest and forthright, It was clear that Duke really does care about making their customers have a great buying experience.Don Kelly, the finance manager was also great to deal with. Everything was clearly explained. Signing on the dotted line was quick and easy. Thanks to the team at Duke, we're driving our new Chevy Silverado. When people ask where we got our truck, we will definitely be sending them to Stan and Don at Duke.

amcoward

26 de feb. de 2013

I can always depend on Scott to give me the very best of service. I rely on his opinion to do what needs to be done to service my vehicle to keep it in good operating condition. Thank you Scott for all you do.

Brendas20

25 de feb. de 2013

We were waited on very quickly. Came in looking for a small used truck and Steve showed us some of the options in SUV's that can also haul a boat. We found a great deal on a GMC Acadia. Great vehicle and all the features you could ever want. I went out that day to look at several dealerships and wound up buying at Duke again. The employees are so professional. I will always recommend Duke to all my friends and family. Thanks guys for another great transaction!

Davidson4u

20 de feb. de 2013

I have been looking online a while at different type of vehicles, their price ranges, mpg per city and highway, low mileage too. I was looking at the Chevy, Hyundai and Hondas on the market doing some comparison. I went with dealerships that were close to home (Suffolk). I was contacted by Seth Wilson by phone to follow-up with my search online for a car. He was very nice, not at all pushy! Seth was pleasant to speak with and had suggested if I had moment to please stop by "Duke Automotive" to see what was available on the lot (New or Used). After taking care of some personal business, I had decided to stop by the dealership and as soon as I stepped out of my car there was a nice gentleman (Jim Caruthers) whom introduced himself to me and I preceded to state what I was looking for in a (used) vehicle and what I was willing to pay. At that time, Jim Caruthers showed me a few cars that I would be interested in (especially a particular Honda). It was a recent trade in that Jim mention was a great deal for the type of car, it's low mileage and great price range. I was able to test drive the car and sat down with Jim to discuss the financing on the car. He was very thorough, patient, knowlegable about the car and made a great impression on me as a salesman. Seth Wilson came by to speak with me as well and I was able to thank him in person for the invite to the dealership! I have over 14 years of Customer Service experience and have to say both of these guys went above and beyond to see that I got the best customer service I could receive! Extra Kudos to Jim Caruthers for making sure my experience with the dealership and their shop would be a good example of their great reputation and years of service. When I purchased the car I had to have it returned due to the battery in my car would not start. Jim Caruthers was quick to respond with sending a record to pick-up the vehicle and drop it by the shop. I was able to get someone at my job to jump start the battery and drove it to the dealership. Jim had a demo waiting for me to drive while my car was in the shop for 2 days and made everything pleasant so I could get to and from my job without having to be inconvenienced. Thank you Jim and Sethl for your superb customer service with "Duke Automotive". Thank you!

sswjlw

20 de feb. de 2013

Thomas Judkins was very professional and courteous. If he couldn't answer our questions he found someone who could and always returned our calls promptly. He and Bruce Blythe worked out a deal that we were very satisfied with and we had a nice car buying experience.

pdsquicciarini

19 de feb. de 2013

Duke Automotive is a 100% absolutely fantastic GM dealership to do business with. Had my 2004 ENVOY XUV repaired at Duke 2/14/2013. Tremendously responsive service consultant, kept me advised of the status of my vehicle at all times, loaner vehicle, repairs done right the first time, and great value for repair costs. Duke continues to instill great confidence that you can trust your GM vehicle to them for the very best service, maintenance, and repairs. They go the extra mile to ensure you are a totally satisfied customer. I will not take my GM vehicl to any other dealer to be serviced or repaired. It is worth purchasing a vehicle from Duke just to have the confidence and peace of mind that they will service it reliably. A loyal Duke Automotive customer since 2000 with 3 vehicles (2-new, 1-used) purchased from Duke. I fully intend to purchase my next new vehicle from Duke in 2013. Sincerely, Peter Squicciarini

LATOYA77

17 de feb. de 2013

I HAD A GREAT EXPERIENCE WITH THIS DEALERSHIP! THE STAFF WORKED DILIGENTLY TO GET ME IN THE VEHICLE THAT I DESIRED. IT WAS A STRESS FREE EXPERIENCE. I'VE PURCHASED SEVERAL VEHICLE, BUT THIS EXPERIENCE WAS THE GREATEST! I AM VERY HAPPY & GRATEFUL FOR THE STAFF'S ASSISTANCE!

bdc329

8 de feb. de 2013

EVERYONE at Duke was very Professional and did everything to help us get in a new SUV. We could not ask for anything better. We try to keep our buisness in our city, now that we live here. All of our Vehicles are Chevys and we will always own Chevy. Steve and Bruce did alot of work to make this possible. My wife really enjoys the Traverse.

PearlGirls

6 de feb. de 2013

What an amazing car buying experience! From the first phone call I made to Duke Automotive until I was driving away in my new S.U.V., I was treated with kindness, honesty and respect. Every person I met at Duke was helpful and trustworthy. I know I will never buy another car from any one else! Duke Automotive is the best!!

terry050556

4 de feb. de 2013

very nice, helpful, eager to please, was willing to come in on his day off, if needed. he gave us personal, friendly service & was well recommended

spwhitehead

4 de feb. de 2013

Our experience at Duke was wonderful. Bruce Blythe went above and beyond to find the Acadia that we wanted. He also picked up our old Acadia and took it in for service and to be assessed for a trade-in value. My husband had dealt with Bruce before and that is why we came back to Duke--for the personal attention, friendliness and great customer service. The day we actually bought the car, Jim helped us and was very informative and friendly. Eley was also nice and friendly. We would highly recommend Duke to others.

carl harmon

3 de feb. de 2013

Great Customer service.They worked hard to insure a good deal.The closing was handled very efficient. They also have a great service dept. They were very accomidating.

wwking

2 de feb. de 2013

Jerry Butler was extremely helpful and on the ball. We told him what we were interesed in as a used car, and called within 48 hours to say he thought we had what we were looking for, and he was right. He offered to bring the car to us to look at and test drive. We decided to come to the dealership, but the offer was sincere and king. He was helpful while showing the vehicle, and we were back withing 24 hours to buy it. Jerry took cared of all the administrative paperwork in short order, and I drove the car away in about 30 minutes. Everything about the experience was positive.Duke Automotive was recommed to us by one of Jerry's previous clients, and we would be happy to recommend your dealership (and Jerry) as well.As an aside, I enjoyed meeting and chatting with Lydia Duke

kgbradle

22 de ene. de 2013

The staff was very polite, freindly and easy to deal with. A telephone call was made to me to let me know my car was ready--as I had left it there. They have a courtesy vehicle which takes you to work and will pick you up and return you to the dealership to retrieve your vehicle--NICE!!

iridemine01

19 de ene. de 2013

I only purchase a new vehicle about every 10 years. This was BY FAR, the BEST EXPERIENCE I have ever had at a Chevrolet Dealership. This is the most expensive vehicle I have ever purchased, and the level and quality of service was outstanding. Thanks to the whole Duke Team for making this purchase a breeze.Priscilla, thanks for getting the whole deal started.

Yankeegirl73

18 de ene. de 2013

My husband and I were in the market for trading in our vehicle which we bought from Stan Bell in 2009 but since had moved to NC. When we decided to go to the dealership to look we were greeted by Heather Black, Stan was assisting another customer. Heather showed us a few vehicles that we were interested in. When Stan was available, Heather was very gracious in handing us over to Stan. We discussed with Stan what we were looking for and what we needed. We test drove the vehicles we were considering. We told Stan we would be intouch with him in few days, to allow us some time to decide which vehicle/Vehicles we would be interested. There was absolutely NO PRESSURE!! We returned a few days later and Stan was very helpful and informative with every question and concern we had. He made the entire process very smooth all the way through to the paperwork. Stan had other scheduled appointments (to which ours was not) when we were ready to complete the transaction and NOT ONCE did I feel like I was put on the back burner!! Then we come to Don Kelly, What can we say?!? Signing papers can be an over whelming experience and Don made the entire process seem painless and a piece of cake. He too was very informative and through with any questions or concerns we had. Don made sure everything was 100% to our satisfaction not theirs! Because of our schedules we requested the vehicles the same day, They were prepped and ready to go with in a matter of a few hours!! We walked out with 2 vehicles and couldn't be happier with our experience!! Duke has made me not only a satisfied, happy customer yet again but a customer for life!! Everyone involved was wonderful Seth, Heather, Stan, Don..and we can't thank you enough!! Your staff is amazing and I so wish other businesses would take lessons because at Dukes, you make your customers feel important and not just a crew of slimy sales people attempting to make a sale!!

Lumpyrat

18 de ene. de 2013

You will love the service team at Duke. They are very honest, and provide excellent service. They are efficient, and their prices are very fair. I am very satisfied with all the members of the service team. They make getting your car repaired easy! Forget all your have heard about car dealer service departments, and give them a try. I am sure you will be very glad you did. They are truly the best!

grov330

14 de ene. de 2013

We had a great experience at Duke! We love our new Silverado! We have bought every car we have ever owned from Bruce Blythe. Thomas went above and beyond on helping us choose the vehicle that fit our needs and had the best rebates and incentives.

Mr. Cramer

10 de ene. de 2013

Great experience, no preasure, Everyone was friendly and helpfull in our quest for a quality vehicle at a fair price. I would recomend anyone looking for a car to visit Duke first and talk to Richard Strong he was great. Thanks for everything.

CAPTDOC

10 de ene. de 2013

Friendly, quick and out standing service. Everyone seems to go out of their way to help you to get in and out quickly and get you what you need.

dryman

9 de ene. de 2013

My Wife took her Chev. Trailblazer in for a Oil Change/Tire Rotation/State Inspection yesterday and expressed to me how she was treated and I want to share this with you.I made the appointment via phone with Ashley, who always has a can do attitude with a timeframe for the service !Scott greeted my wife and always greets her as Mrs. Ryman, she stated she always feels very confrontable when someone greets you and knows who you are and why your standing at the desk. Service was completed very quick and my wife was very happy and of course this makes me happy.Thank you very much. Great Job !

Geroc1960

4 de ene. de 2013

Prompt and very courteous service. When I called for service, Tiffany made me an appointment for the next day. All my automotive needs are satisfied by Duke Automotive

kingpin23_1999

3 de ene. de 2013

This was the easiest car buying experience I have ever had. I was prepared for the stereotyping car buying experience of a dealer of undervaluing your trade-in, overvaluing the car you want, using high-pressure sales tactics, and trying to get you to buy unnecessary extended warranties. I did not experience any of that at Duke. They gave me $300 more than my trade-in was worth and I ended up paying $2000 less than the Kelley Blue Book value. Best of all, I did not experience any of the usual high-pressure sales tactics typical at a lot of dealerships. In fact, they didn't mind when I wanted to leave after the test drive and take 24 hours to think about buying the car.Overall, the entire staff at Duke was very professional and curteous. I also felt like I bought a great used car at a great price.

ekestner

3 de ene. de 2013

Jerry was so helpful and friendly--he made us feel right at home and worked with us to find exactly the right car and price we could afford. He did his best to make us feel like we were dealing with a friend. Everyone we met at this dealership was courteous and friendly, going well above the norm to make sure we had everything we needed. I believe they care about their customers and that it wasn't all about selling a car for them--they wanted us to walk away happy and definitely went the extra mile to make that happen. We love our new car and will be sure to go back to Duke when it's time to purchase our next vehicle! Thanks!

glsiegle

31 de dic. de 2012

The Duke service department is staffed with very competent mechanics and service personnel. Scott has consistantly demonstrated a vast knowledge of GM products and understands the maintenanc actions required to extend the life of the vehicle. My car is 8 years with 118K miles and performs very well. Scott and his service team is responsible for the longevity of the car. Scott is very generous with his time when dealing with a coustomer and never appears to be in a hurry. Scott is friendly and courteous and is a great ambassador for Duke. I would strongly recommend Scott to friends and family in need of maintenance on their car.

tbarham

30 de dic. de 2012

Scott was very friendly ,courteous and helpful in making sure all of our service needs were met. There were a few extra request that were taking care of and I am very thankful for that also.

steven.echolssr

30 de dic. de 2012

Great experience with no pressure to purchase a car. Explained everthing in detail and received a great car. Got good financing and great customer service.

dkeaves

29 de dic. de 2012

The Duke Family dealership is just that, they make you feel like family. They live and work in our community and know the importance of GREAT service. Great service is what I get everytime I call on them. Growing up I had always been told "steer clear of the dealer for repairs". What I have found is Trust. I have had all of my repairs completed at "Duke". I get friendly, honest, and knowledgeable service. I would not know what to do without Scott Higbie. He is my go to guy. Always friendly and professional. Even when I call at the last minute, which is a norm for me. He continues to find a way to solve my problem. He knows my concerns and always explains things so that I can understand the repair. He makes sure things go smooth for me and that is not easy. He makes sure that I get the right service completed at the right time. He accomodates my schedual and makes sure that I get ride to work and back. He knows I am partial to my technicain and makes sure to always schedual my work with Craig. Since the both of them have more than 20 years experience I know I am in good hands. I really feel like I have someone looking out for me. Trust is the key word, I have that at Duke!

rtlugo

28 de dic. de 2012

My husband and I started looking for a newer model Buick Enclave in early December to replace our 2009 model. We visited two local dealerships and both seemed to be pushing the sale of the 2012 inventory and suggested leasing as a possibility. Because none of the vehicles we previewed came close to the comforts to which we had become accustomed as far as the available premium features, we chose to hold on to our 2009 Buick Enclave. Now, we are very familiar with the adage save the best for last, but we never expected the service we received from the moment we arrived at Duke Automotive in Suffolk, VA! Upon our arrival we were greeted by a cheerful and welcoming Duke Automotive family and then introduced to our sales consultant, Jerry Butler. Jerry listened intently as we explained what we were looking for and then escorted us to a side carport area where he had an Enclave on display with a personalized welcome sign hanging from the rear view mirror --- what a pleasant and unexpected surprise! When we began discussing the possibility of a lease, Jerry immediately informed us that the available leasing option would be on 2013 Enclaves and there was one on the way. While we were in Jerrys office discussing the particulars, we had the pleasure of meeting Lydia Duke, Eley Duke III and Don Kelly who all humbly expressed their appreciation for our business. Our very first visit to Duke Automotive was unlike any other car-buying experience; it was like visiting family we had not seen in a while and catching up on all that wed missed. The day we picked up our new 2013 Buick Enclave the entire process was streamlined; Jerry methodically handled each step up until the moment we drove away. My husband and I are very happy that we saved the best for last and we are looking forward to a longstanding relationship with our new family at Duke Automotive in Suffolk, VA.

raesf20

26 de dic. de 2012

they worked on it 2 times to find the problem and they fixed it in one day at a very good price will go back when i need more work on it

Lewis51

20 de dic. de 2012

Scott is great! He demonstrates a genuine concern about the customer. He comes across as not only genuine, but honest about the diagnoses of the problem, or the lack thereof. Way to go Scott.Lewis

Fields.jenniffer

20 de dic. de 2012

The best car dealership I have ever experienced! This was my third time purchasing a car in my life and I am now a customer for life at this dealership for the rest of my automotive needs!!!

paulwh1103

20 de dic. de 2012

Excellent!! I have had numerous problems with my wife's Tahoe and a friend recommended that I took it to Duke and I have been very satisfied with their work.

Aduckrn

19 de dic. de 2012

It would be hard to ever buy a car from anybody else once you've been treated so well. I had been looking at a used Buick rendezvous that a friend was selling and was about ready to buy it when they decided not to sell. I had talked with Stan Bell about the vehicle just to get some pricing information. Stan called the next day and said he had a vehicle just like the one I had been looking at with less miles and a nicer package on it. He said if we were interested, he'd bring it by our home and we could test drive it. Not once did we feel pressured in any way. To make a long story short, we bought it for almost $1500 less than what my friend was asking for hers. It drives and rides great! I know all the salesmen are good, but Stan Bell is "tops" in my book for his easy going no pressure yet professional manner at all times. I'll be a customer for life.

Roy Denson

18 de dic. de 2012

Had an appt at 8:30 am on 12/17/2012, Scott said it will take 2 hours. Went by 4 hours later and the truck had not been worked on. Nobody knows why - Scott not available. Service Dept. sucks!!

Russ23434

17 de dic. de 2012

I use Duke for all my Automotive needs. Sales: They are fantastic not pushy... answer all questions, allows test dirves as many as long as needed to be comfortable with the vehicle. Order a car that I want when they don't have it on the lot, OVER THE PHONE! Service department always gets me in when I need it, Returned to me when promissed.

Siladar

17 de dic. de 2012

This is the fifth car we have bought from Duke and Jim has sold us three of them. Looking forward to buying our next car from Jim.

Ed Marks 1234

17 de dic. de 2012

My family and I have purchased vehicles from Duke since 1981 (31 years). We have been most pleased with the quality of salesmanship, service, parts department, as well as the quality of the vehicles. Bruce Blythe used to personally deliver cars for my mother to test drive when she was in the market for new car. Stan Bell picks out my vehicles and delivers them for me to test drive. I call Stan, tell him what I'm looking for, and he brings one over. I'll stop by the dealership at my convenience, and Don Kelly always has the paperwork ready for me to sign with everything fully explained in a way I can understand. Buying a vehicle is a major expenditure for me, and Duke Automotive has consistently made vehicle purchases a pleasant experience through the years. That's why I keep coming back.

Eeentglob1

17 de dic. de 2012

They are always courteous and friendly each time I bring one of my vehicles. They always complete the work on time for a great price. I am very satisfied with the service I recieve from the dealership. I brought my vehicle in Virginia Beach, but I go to this dealership in Suffolk because of the service.

Charlie2002

17 de dic. de 2012

As you may know,buying a vehicle is a financial commitment and somewhat stressfull. At Duke Chevrolet, the staff listen to the customer needs and requirements and always ready to help. They are friendly and enjoyable to deal with. They don't pressure you on buying vehicles and always deliver what they promise. Having bought vehicles from different dealers, buying a vehicle from Duke is less stressful.

qualityclean

16 de dic. de 2012

I have been a customer of Duke Auto. for many years. Every car, except two, that I have owned since 1976, I have bought from Duke. In those years, I have worked with many different Service Consultants. I have to say that Scott is probably the most accommodating of all of them. Example: the other week I wanted to change the air cabin filter in my 2000 Park Ave. Not knowing where it was located or how to go about changing it, I stopped by Duke and asked Scott. Not only did he pull up the directions on how to change it, but he went out to my car, got down on his knees and turned onto his back to find the filter door that is located behind the accelerator petal. He gave me some suggestions and with a smile, said 'Good Luck', and them added, 'if you have problems, call me and I will set up an appointment for one of my service techs to install it'. I got it replaced and it saved me some money, but because Scott put me first, I will continue to do business with Duke in both sales and service. Tom

pvaughan

16 de dic. de 2012

Duke employees really care about your needs. Whether it's sales or service I always feel that I receive only the best from Duke Automotive!

prayforsharon

15 de dic. de 2012

Ever since my husband purchased a cadillac at Duke Auto, I have been servicing my Toyota VW and now Toyota Yaris. Every time I call, I receive a prompt appointment; sometimes the same day. The employees are courteous, congenial and the service is completed in a timely manner; the hospitality is great and the waiting room has a pleasant environment. Some service dealers try to get over on you but not Duke and I like that! Integrity is g-r-e-a-t!!!. Scott is always smiling!

cgoodrich

15 de dic. de 2012

Scott was wonderful and imformative and kept me up to date always. Easy and quick service. Best I've ever had. Would recommend Duke to anyone I know and refer them to Scott for their service.

klynch79

14 de dic. de 2012

I have always heard good things about Duke Auto. I decided it was time to trade in my vehicle and hear what all the buzz was about. Well, the buzz was correct. I had an awesome salesman, Al Hicks. He was very nice and we even had small talk while we were waiting. He ensured my car buying experience was awesome. I will be doing all of my car shopping at Duke from now on!

JerronCrawford

14 de dic. de 2012

I call several GMC dealers in the area and I was pleasantly surprised when I called Duke. They were leaps and bounds ahead of the competition as far as customer service and care. Initially that is all I had to go on. Who was providing the best customer service. The person I was dealing with was Seth Wilson. Seth was so on top of his game that he made all the other GMC dealers in the entire Hampton Roads area look like horrible by comparison. I had to repeatedly call each other dealer about quotes and was told by all other dealers they would call me back as soon as they have located the car I was looking for. Seth was the only one to follow through on the promise. It was the same day and he had found my new car. He was very nice and respectful and really made me feel like I was a long time friend of his. We did not just talk cars but we spoke on other aspects of my life which was a nice touch. All in all I chose Duke auto in my opinion solely based on Seth's abilities. Dukes price at first was about $100.00 more than some other dealers that I had to run down but that was also worked out and ended up being about $500.00 less than all other dealers but the point I was trying to make is that even with a higher price I still would have gone to Duke. The saying goes "you get what you pay for and the extra $100 was really worth $1,000.00 because of the level of service. Another point I would like to make is I live in Virginia Beach Virginia and Dukes is in Suffolk Virginia about 45 minutes to 1 hour away and I drove past several dealers only minutes away to go to Dukes. Again Seth Wilson was unmatched when it came to customer care. Once I was in the dealer ship I soon learn that everyone at Dukes were just as committed to customer service as Seth was. I was treated with respect and they even made my kids feel at home while I filled out the paperwork. I really cannot say enough how please I was and it was by far the best car buying experience of my life. I will only buy from Duke from this point on. I highly recommend anyone using Duke Automotive of Suffolk for their next purchase. I know I will.

scottdne

12 de dic. de 2012

Overall very pleasant buying experience.jim Caruthers and don Kelly were very helpful and friendly to work with. I will definitely go back when I'm looking for another vehicle.

kcdavidson67

12 de dic. de 2012

Amazing customer service! We found the perfect used car and had it delivered all spic and span in no time at all. Jim and Don have been there several years and they are both fun and knowledgeable. I do not like car shopping at all but this experience was extremely pleasurable.

gwwlsw

12 de dic. de 2012

Appointment accepted as scheduled, ALL employees very friendly and helpful, and service completed well within expected time. Also waiting area very clean and very well stocked with everything one would hope for to help the waiting period. Also very good idea to promote a Toy drive for Christmas which made it easy for drop off and surely will make a difference for some children on Chritmas morning. GREAT and Merry Christmas to the entire Staff.

TerryBage

11 de dic. de 2012

I have been a customer of Duke's service department since 1997. Everytime I take my vehicles in for service, I am "wowed" by the excellent customer service I receive from Scott Higbie. Just this past Saturday, for instance, I brought my Camaro in for an oil change. Scott greeted me cheerfully, as always, and had my car in and out in no time at all! And what a nice surprise upon leaving! Scott had left a 2013 Duke Automotive muscle car calendar in my passenger seat! How thoughtful since Scott knows how much I love Camaros.It's the little extra touches like that that make Scott's customer service stand out and keeps me coming back to Duke.

kehaggard

11 de dic. de 2012

Duke auto and Scott Higbie are fantastic. My car has 290,000 miles on it and it is all because of Scott and his service team who have worked on it since we purchased it from them in 2003. Scott is always friendly and his team knows my vehicle inside out. I couldn't imagine ever taking my vehicle anywhere else for service!

lmandlm

10 de dic. de 2012

We have purchased several vehicles, both new and used, from Duke, and have been extremely satisfied. The sales staff is insightful to your needs and do not try to over-sell you a vehicle. The service department is top-notch ; they excell in customer service . It is one of the deciding factors in our return business.

abrahamphillips36

7 de dic. de 2012

In selecting a new car, I tried many dealerships and found Duke to be the most helpful in securing and purchasing my new GMC Terrain. I found the recent service visit most rewarding also. Although there are dealerships closer to my home I chose to drive the 30-plus minutes to suffork for the courtesy and satifaction of great treatment and service. Thank you.

pdsquicciarini

7 de dic. de 2012

DEC 7,2012. I have been a totally satisfied customer of Duke for over 10 years/3 vehicles now. 100% sales and service excellence. I tried a dealership closer to my home, and it was a disaster! I gave them 3 chances to fix my GMC XUV and they failed each and every time. On a good day they treated me with indifference. On a bad day it was almost hostility. I should have stayed with DUKE in the first place. Salesperson(Heather) is being terrific helping me in an upcoming purchase ONLY FROM DUKE. The service folks are equally fantastic. They fix the problem or stick with it until it is fixed right. I trust my expensive vehicle investment to ONLY DUKE!The "newer" re-modeled DUKE is a fantastic facility to visit. When a place has clean shops, lots, and salesroom-that speaks volumes about the attention to detail you can expect. Being a longer term/multiple customer I have seen Lydia Duke in action. Fantastic leader, cares for people, strives for (nearly gets) perfection. Watch her out of the corner of your eye next visit. I am a US Navy Captain (ret.)and I am not easily impressed or satisfied. Literally a tough customer. DUKE gets my highest recommendation and appreciation. Thank You Lydia. -PDS (2002/2004 Envoys, 1 used veh)

luvinjoseph

6 de dic. de 2012

I was pleased when I came to the dealership. Everyone was friendly and willing to work with me. I live closer to the Suttle dealership, but I work in Suffolk and I heard good things about you & how you take care of your customers. Al Hicks was wonderful and went out of his way to look for exactly what wanted in my 2012 GMC Terrain and kept in contact with me on the outcome. Don Kelly was funny, pleasant and worked with me on my payments. I have referred others to Duke and will continue to send others your way!

KristonT

6 de dic. de 2012

I really enjoy doing business with Duke automotive. All of the staff is friendly. I have always done service and bought cars from them. I will always do business with them.

susan.forlinessullivan

6 de dic. de 2012

My late husband and I have been dealing with Scott ever since we moved to Suffolk 15 years ago. He is a gem of an asset to Duke's service team. Scott has always been very accommodating, fair and honest about what is needed for our vehicles and always makes us feel truly welcome and appreciated! Because of Scott we have been and continue to be loyal customers. When car problems or routine service is needed Scott provides timely appointments. Thank you, Scott!

staceyhayden

6 de dic. de 2012

I have been working with Scott for several years on different vehicles. Service has always been very good. Duke needs to run more specials in oil changes.

kbgl

5 de dic. de 2012

This is the first time I have sent a review in about a purchase. But after recently buying a new family vehicle at Duke Automotive, I can only hope my experience will encourage another family to visit Duke. We have now owned our GMC Acadia for a few weeks and absolutely love everything about it! Sara helped us with our trade-in and purchase. She was very knowledgeable about the cars we were looking at but without pressuring us in the least bit! The financing process was very quick and easy and made the purchase an easy decision. Sara also Thank you Sara! You gave us a great gift for the holidays!! -Kelly Austin

fmbailey

5 de dic. de 2012

This was our BEST car buying experience in over 25 years!!! Our salesman Thomas Judkins was very friendly, knowledgeable and attentive to our needs. The finance manager, Don Kelly was very clear and concise. Every step of the process was very smooth and timely.

mrrairai

5 de dic. de 2012

First off I want to say WOW!!! If you look for a family oriented dealer that pays attention to what the customer wants then you should go see the friendly staff of Duke Automotive in Suffolk, VA. From the moment we started corresponding via email with Christy Brinkley we fell in love with this dealer. Christy answered every question we had and was very prompt when responding to emails. She is awesome. There wasn't a dealer within 500 miles that could beat the customer service or price Duke quoted us on our new 2013 ATS. Richard Strong, Bruce Blythe, Jerry Butler, and Eley Duke were very easy to work with and they made the ordering, sales, updates, and delivery of our vehicle a breeze. We highly recommend Duke to anyone looking for a new vehicle. They actually made the car buying experience FUN!!! We already have plans to get a new vehicle and we will definitely buy from them again.

kmckercher

5 de dic. de 2012

We have bought our last five vehicles from Duke. The main reason is we can count on their service department. Scott is always very helpful and friendly. We will continue to do business with Duke's because we have confidence in their sales and service people.

ccbrooks

5 de dic. de 2012

I work 31 miles from my home in Suffolk so having a car malfunction is extremely serious. When my car almost broke down at the intersection of Holland Rd and S. Independence in VB I was scared. I know Duke's phone number by heart and requested Scott Higbie because I trust his judgement and feel secure in the fact he will help me. He immediately supplied me with the number of a Suffolk towing company and requested I call him back as to the tow truck response. He arranged to have a car available for me to drive to work the next morning, and informed me of the determined situation and pricing for my Impala. Confidence in the service I receive makes me a return customer.

Judith kennedy

5 de dic. de 2012

Came in on a Saturday, found used car I was looking for. Process went pretty smooth. Dealership kept apologizing for being short handed on a Saturday so process took a bit longer and I am not a patient person. Mr. Richard Strong was very good to deal with, was able to answer most of my questions or find out the answers from other employees. Financing was right on money at rate I was looking for. Overall experience was good and I definitely would recommend Duke Automotive to others and I plan to return for my next auto purchase.

wpeachy

5 de dic. de 2012

I have experienced nothing but the most satisfactory service and attention to my needs in the 30 or more years I have dealt with Duke Automotive. Beginning with Ray and Eley Jr., and continuing with Lydia, Eley III and Jerry Butler, they all have gone the extra mile to help and satisfy our needs. Dixie and I both are looking forward to driving our new Buick verano and doing business with Duke for many more years to come.

Paultl

4 de dic. de 2012

I've purchased my last two vehicles from Duke, a Yukon XL and diesel Sierra 2500. Both vehicles have exceeded my expectations and given great performance. Both trucks are serviced only at Duke including oil changes and repairs. Scott Higbie has to be the best service manager I've ever encountered. He always tries to accommodate with a timely appointment and fast service when I'm rushed for time. Plus he gives an honest appraisal of what service is needed. I wouldn't think of doing business with a different car dealer.

bckstrtfrm

3 de dic. de 2012

Scott has been my service advisor since 2005. He has always taken good care of my new and used cars. I know i can trust him and his team to keep my cars in tip top shape. He always goes the extra mile to make sure that my customer experience is everything it should be and more. I just want to say how much I appreciate what they have done for my car service needs and treating us like family. WOOP WOOP.

Mrharrisjr

3 de dic. de 2012

Scott has been our service advisor for 7 years now. He started out as our advisor, when I purchased my first brand new car from Duke in 2005. I trust his judgement, his honesty and his integrity to do what is right when working on my car. The prices are fair and I have purchased a second brand new car from Duke and have every intention of taking it to Scott for service. He always greats us with a smile and always has time to make us feel like family. When he says goodbye, he always tells us to "Have a Duke Day". He rocks.

klong1980

30 de nov. de 2012

The Duke Automotive Group was very helpful in our search for a used suburban. They all made us feel like close friends and/or family during the whole process. My wife and I agreed that when the next time to purchase a vehicle comes, we will definitly give Duke our business first.

redhead108

30 de nov. de 2012

I have been a customer with Duke since buying my Malibu in 5/2010. Mr. Robertson sold me my car and has been very kind and helpful whenever I need anything. I recently had to bring in my Malibu for 50,000 mile checkup and he made sure to have a loaner car ready, warmed up and waiting for me to drive to work. Mr. Fleming was my service rep that even though he called and stabbed a dagger in my heart with the price of what it would cost to service my vehicle I still appreciate his professional manor on the phone and when I came to pick up my vehicle. I personally feel Duke is the best car dealership I have ever dealt with. Thanks for taking care of me & my Malibu! Give Rick a raise for taking so much crap from me :)Happy Holidays

daleadavis

30 de nov. de 2012

Duke employees are always willing to go the extra mile. A special thanks to Scott and the service team for continued focus on providing good Custer service!

tehall

25 de nov. de 2012

Getting an initial quote: I asked three dealerships (one in NC, one in TN and Duke in Va) for an initially quote using a model and options I selected just to get equal comparisons. The dealer in NC did not take me serious and was trying to get us to look at what they had verses what i wanted; the dealer in TN gave me a quote that was $3000 higher thane Duke.Helping my wife select the car she wanted: Seth and Stan made my wife feel very comfortable asking what ever she wanted to ask about the vehicles and colors. The did NOT make her feel like she needed to settle for what they had on the lot, but rather she should determine the vehicle she wanted and they would find it for her.Getting the selected vehicle and closing the deal: After thinking over the options, my wife picked a vehicle and options package she wanted. Seth and Stan (and others I am sure we do not know about) went to work and found the exact car she wanted in Maryland. I was on business travel in TN, but the Duke staff gave me a very good fair set of numbers (difference between our trade and the new Cadillac SRX), obtained the new vehicle from Maryland, and made it all go very smoothly for my wife. Don made sure all the legal paper work was completed, and minimized the amount me or my wife had to deal with.Delivery and beyond: The new SRX was delivered to my wife on her schedule; all shined and cleaned up; with a full tank of gas; and again Duke staff took the time to make sure she understood all of the features of the car.Bottom Line: The "deal" started the relationship between me and Duke, but the highly professional, friendly and helpful actions of the staff at Duke toward my wife is why we "closed the deal". I can buy and car at a multitude of dealers in the USA, but I wanted a place that my wife could take the car to for service "after the sale" and feel like she still mattered. Duke has demonstrated that they are such a dealership already, with follow-up calls and e-mails to make sure we are happy with the car and that everything is OK. If you want a fair deal and a dealership that will treat you like it matters that you are a satisfied customer, then I would say I strongly recommend giving Duke a try.

Slamman553

21 de nov. de 2012

From the time we were first approached by Richard to the time we drove off the lot with our new car, my wife and I never felt pressured or uncomfortable. Richard was very friendly and professional. We left the lot feeling like we got a great deal on a great car. Duke has found a loyal customer in me. I plan to return to Duke when I replace my second vehicle as well. Duke is a family business with a family atmosphere. I will recommend Duke Automotive to all my friends.

ahobert

13 de nov. de 2012

We originally went to this dealership to narrow down our choices between a Chevy, GMC and Buick. Robbie immediately greeted us at the door and pulled the 3 SUVs we were interested up. We took them for a test drive and asked that we have some time to think about our options. I then contacted Seth via email to tell him the exact vehicle that we were looking for. We went back and spent time with Bruce and Robbie to find the right price and the right vehicle. It was a pleasant experience and I would recommend this dealership to anyone.

jnorcross

13 de nov. de 2012

The whole process of buying a new car, a Malibu, was smooth from start to finish. We were interested in having the best gas economy and a navigation system. We made the final arrangements on a Monday and the car was delivered by Wednesday.

flowergirl71

12 de nov. de 2012

My total experience with Duke was great! I used the GM Suppliers website to find a dealer in my area that accepted my company's GM discount. Duke was one of three dealers in the area. I was first greeted by a video email from Seth Wilson welcoming me to the dealership. When I reached Duke, I was welcomed by both Bruce Blythe and Richard Strong with two choices for the GMC Terrain I requested. Richard took me on a great test drive and explained some of the features of the Terrain. After explaning to Richard that I would prefer to have a Terrain without a chrome package, he proceeded to search and find the exact vehicle I was looking for at another location. Bruce then spoke with that location, let me know quickly that I could purchase the vehicle I wanted and have it delivered to Duke for me. Richard then worked with the figures including all of my discounts and gave me a great price. I then met with Eley Duke for financing and was made to feel like I was part of the family. I will be sending family and friends to experience such great service!

Yesmarel

9 de nov. de 2012

Heather Black provided outstanding customer service! She was very friendly and helpful as we looked at vehicles before making our decision to buy our new vehicle. The service has been excellent and we will recommend this dealer to our friends and family.

RobHarris

9 de nov. de 2012

It has been mostly a pleasurable experience doing business with the service department at Duke. Rick Fleming usually greets me at my vehicle when I drive up for a service visit and always keeps me informed about the status of the work being performed on my vehicle. Even the owner, Mrs. Duke, frequently visits the service department to personally thank the customers for their business. We've entrusted Duke with performing maintenance and service on our GM vehicles for several years now and look forward to continuing that relationship.

clewisjohnson

7 de nov. de 2012

Everytime I come to Duke for service I know I can trust them for fairness and accuracy. I really appreciate their friendliness and understanding. Scott, Ashley, and Tiffany are three of the nicest people and they always treat customers with the utmost respect. The management of Duke has surrounded themselves with quality people in all areas which makes it a pleasure to do business with them in all areas. I highly recommend Duke to everyone I talk to when the discussion deals with their vehicles. Finally, I can't say enough good things sbout Scott, Ashley, and Tiffany. If you haven't bought a vehicle from Duke and are looking for one go see them today. If you want your vehicle serviced right go see one of these three in the service department. You won't be disappointed.

sjjch27

7 de nov. de 2012

Duke service Department is a class act. I am treated like a king everytime I arrive. Scott, Ashley and Tiffany are great assets to the Duke organization. Keep up the great work.

VAthenNC

5 de nov. de 2012

A really good first experience with Duke Auto in Suffolk, VA. We will definitely consider Duke Auto when we are ready for future automobile purchases.

bbeachbound

2 de nov. de 2012

After visiting several other dealerships we were frustrated but I was pleasantly surprised with our whole experience with Duke Auto. Unlike the other dealerships they seemed to be genuinely interested in helping us find what was right for us. Customer service was top notch from beginning to end. I think this dealership was just sincerely nice and very fair...I would highly recommend them. Jim Caruthers was great with us. The whole car buying process could be daunting, but I wish I saved time and went to see them from the start. I will buy our next vehicle from them.

whitem19898

31 de oct. de 2012

In 1984, I purchased a new Cutlass Ciera from Jerry Butler, and except for a couple of used vehicles along the way, I have purchased my cars & trucks from Jerry. I've also referred many folks to Jerry, who have purchased, and also returned again. Jerry is who got me focused and thinking about the new Chevrolet Volt, and allowed me to drive a demonstrator for 3 days. I fell head over heals in love with a vehicle that I had not even given a 2nd thought! I researched & read everything I could find on the Volt, and today I purchased a black on black 2013 Volt! Jerry has helped me find the answers to all my questions on a vehicle that is still very new to the buying public. Jerry values his customer relationships, and does all possible to make sure the right vehicle is paired to the right customer. Thanks Jerry!

vadeb

21 de oct. de 2012

I have dealt with Duke Auto and Jerry Butler for a lot of years. Any dealings, including service, has been hassle-free and pleasant. I have known Jerry since before he worked at Duke and have bought at least 6 cars from him and Duke. I purchased my most recent car from him just last week. It was a pleasant experience and Jerry was very knowledgeable about the car. He helped set up all the various buttons and settings and explained them carefully. I met Eley for the first time on this purchase. He was most pleasant and helpful; making the signing of many papers nearly painless. I will definitely go back to Duke for service and any future purchase. Don't retire yet, Jerry.....I might need one more car!!

cdannyp

16 de oct. de 2012

I have purchased 2 cars and 2 trucks from Duke and all have been great vehicles and Duke has serviced them all. However, this most recent visit has been extremely disappointing. I had an oil change done and feel very confident that the job was rushed and the old oil was not given sufficient time to drain out. I drove home (2 miles) and checked the oil and it is old and new mixed together yet I was charged for a complete oil change. I went back to the dealership to question it and was met with an defensive attitude by Tom the technician that performed the job before I could even say my part. Also, I had work done on the trailer wiring. I was told that water was in the connector causing the fault. They cleaned the connector and applied dielectric grease to one of the connectors but zip tied the other connector to my trailer hitch and charged me $75.00. How much does it cost do get the job complete? This has not been my standard experience with them but the last 3 visits have degraded steadily to this point.

TPerry1785

14 de oct. de 2012

Concerning my latest visit, Tiffany, Ashley and Scott kept me informed about my truck and were very polite, professional and caring. This is my dealership of choice and will continue to have Duke take care of my vehicles. I trust this business.

rgwitter

8 de oct. de 2012

Excellent overall experience!! Also would like to recognize Seth Wilson for the great job he did as well. Everyone was just like family to me.

THamer

7 de oct. de 2012

My wife and I were looking for a GMC Acadia with a pretty specific set of requirements. Bruce understood what we wanted and didn't try to talk us into something we didn't want. He was able to locate the right vehicle for us, and Richard helped to go over all the great features of the Acadia. Eley was very pleasant to work with while going over all the paperwork. There was never any pressure from anyone at the dealership, and everyone we met were extremely helpful and friendly. When the lease on my Malibu is up in a year and a half, I will definitely be back at Duke for my next purchase.

dgram

3 de oct. de 2012

We have known Jerry for a number of years and have done all of our automoble dealings with Jerry AND ONLY with Jerry and Duke Automotive Corp. for the last 15 years or so. In all of the dealings with Jerry , we have never experenced a SUPRISE , Ha Ha , I mean any bad suprises, only Good Ones. We just returned our leased vechile , and after maby three PHONE calls to Jerry to inform him what we were looking to replace the leased Enclave with , Jerry called on Fri. to set up our meeting to not only view to new Acadia ,but we compleated the paperwork and drove our New Acadia home about 45 min. later. Now tell me thats the only way to have faith and trust in someone and walk away Happy. I belive that the Duke Org. knows what they have in a person like JERRY Butler. Also along with Jerry we also have to put Don Kelly in the same catagory , they both work as a team and when one is done his part, then the other just steps in and ready to go to the happy satifaction of their Happy customer.

bhclayton

2 de oct. de 2012

Everyone at Duke was great to work with and extremely helpful. Both Al and Bruce were super in working with me to get the car I wanted--I LOVE my beautiful new Equinox, and the MPG I'm now getting makes it even better!

debra.belor

17 de ago. de 2012

There was no dickering around. The price was right and everything was fair and up-front. When we made our choice, the car and paperwork was ready we arrived.

Amanda.Marie.McClure

16 de ago. de 2012

We purchased our Jeep Grand Cherokee Laredo back in Jan. and Heather was so kind, and nice as well as understanding. She knew how to relate to us and get us what we needed, she was also friendly in trying to get my 3 year old daughter to not be shy... That is why my husband and i decided to go BACK to Duke Auto when we needed a Truck for my husband. The entire team was so great, if i am definitely telling everyone of my friends and family to go to DUKE AUTO and see Heather Black!! FYI my daughter is not shy no more.. she is talking so much.. and she talks about the teddy bear she got from you guys!! Keep up the great work!! Will definitely go back to y'all in the future!!

vventurini

13 de ago. de 2012

Initial inspection of my Yukon XL indicated that the entire transfer casing assembly would need to be replaced, a very expensive repair. The automotive team took the extra effort to thoroughly clean and inspect the transfer casing assembly and determined that only the encoder actuator motor would need replacement, saving me over $1,000 on the repair. I've already scheduled my next maintenance at the dealership and plan to use them exclusively from this point forward. Hats off to Duke Automotive for their EXCELLENT service!!!

bdgmbdgm

13 de ago. de 2012

was in the ara on vacation and my diesel exhaust fluid quality poor message came on after my purchasing dealer attempted to fix it first. Well the entire staff made me feel like we purchased the vehile from them. they diagnosed the problem after having the vehicle for severl days. they examined the entire emmission system and the end result was a fouled rear nox sensor. after a 70 minute dpf regen getting the exaust up to 1100f it cleared the deposits on the sensor and the vehicle performed as expected. i would recommend this dealer to anyone.great job

cdpruitt

13 de ago. de 2012

Never fails the very day my husband leaves town on Navy business something always happens. This time it happened to be a flat tire! But it was DUKE to the rescue...they are always there for us! WONDERFUL JOB!

anthonyttks

9 de ago. de 2012

Any time we need work done on our vehicle, weather its standard maintenance or a big job. We all ways ask for Josh Jordan! So should you...

mwicks

5 de ago. de 2012

These are the most capable, honest, and friendly people to deal with in Tidewater. We will not go anywhere else to have our cars serviced or to buy a car.

Beachgirlcheryl

1 de ago. de 2012

Jerry Butler at Duke sold me my new Escalade because of his honest integrity. I received a fair price for my trade and for the purchase. Every part of the transaction was handled very professionally and personable. I traveled from the Outer Banks of North Carolina to buy from Duke because as a previous customer I knew I would be taken care of with a high level of sales service that met my expectations.

Ramsrock 89

22 de jul. de 2012

Scott was very throrough and worked tirelessly to fixed the problems with my vehicle. Scott made it a point to contact me with service updates and kept me informed about all of the test he was performing on my vehicle. Simply put I won't have this car serviced anywhere other than Duke Automotive. Thanks Scott you're the best.Sincerely,A. Howard

mshiki53

21 de jul. de 2012

I was very please with my first visit to Duke and the truck I came to see. I think Stan did a good job in showing the truck and expressing his knowledge about the truck and with that we were able to come to an agreed price over the next couple of days. I was disappointed over the cleanliness of the truck's engine and when I asked Stan why it wasn't done and if it could be done I was told too much money had been put into the truck to do the cleaning of the engine. After buying the truck I noticed that the gas tank had not been top off (less than a quarter of a tank remaining when I got ready to drive off the lot(and drove off the lot). Once again I asked Stan about the truck being topped off with gas and he relayed to me that not enough is being made off the truck to top it off with gas. For both situation Stan made me feel the dealership never gives these perks to their customer to show their appreciation for one buying a vehicle from them and nothing extra was going to be given to me. Those two items made me feel that Duke dealership is not all its is made out to be and that it doesn't living up to the standards it advertises. Overall I am happy with the truck and the paper work to close the deal but I do not feel I was made to feel like a special customer because NOTHING extra was done to seal the deal or to say THANK YOU.

tbarham

12 de jul. de 2012

My wife and I were looking to upgrade her vehicle. Duke Automotive was highly recommended to us. We had been to one dealer (that advertises best price anywhere) before going to Duke. We arranged a meeting with Stan Bell and told him what we were looking for and wanted to trade our old vehicle. Stan introduced us to Bruce Blythe whom priced our old vehicle and after putting together a deal for us on a vehicle of our choice within minutes we were shaking hands!! Stan and Bruce beat the other dealers price so much it's unbelievable. Don Kelly quickly worked us through the paperwork making the entire experience enjoyable. Thank you so much Stan,Bruce and Don for everything. It was so enjoyable to work with you'll; again Thank you for your friendlyness,honesty and a genuine caring for your customers!

pmperry

5 de jul. de 2012

We stopped by Duke Automotive just to look at a particular color we had not yet seen on the Equinox. Stan Bell greeted us and was professional, friendly, but not pushy. Before we knew it we were taking a test drive and asking for a quote. Three days later we were meeting with Stan and Don Kelly to finalize the purchase of our new car. Everyone was extremely friendly and helpful. Have already recommended Duke Automotive to someone looking to purchase a car in the next six months.

janetcoyle57

4 de jul. de 2012

Service was great, loner car given to use while car was being serviced!Service was done in a timely manner and carwindows were cleaned when I got it back.

gpyoung

3 de jul. de 2012

Worked with us on price of purchase. Did not feel pressured at all. We had visited several other dealerships in seach of vehicle and were basically "attacked" before we could get out of our vehicle at the other delerships. Very relaxing experience here at Duke!

legrand19

2 de jul. de 2012

Everyone at Duke are the most amazing and awesome people!! This is our third vehicle that we have bought from them and will continue too. Thank you Stan, Bruce and Rick!!!

Mary P. Spruill

29 de jun. de 2012

I bought a 2012 Buick Enclave today. The entire purchase experience was such a pleasure. I went by the dealership to look at the cars, made a decision on which car I wanted and made arrangements to purchase it today - and I could not be happier with how smoothly the process went, how fairly I was treated and how professional and friendly Jerry Butler has been during the entire time. I would highly recommend (and I will to my family and friends) buying cars from Jerry Butler and the Duke Automotive Corporation. I would also like to give Don Kelly high marks for making the "paperwork" so easy for me as a customer. All the paperwork was orderly, clear and because of this was not time consuming or burdensome.I also would like to give Duke Automotvie high marks for their service department - especially Scott Hifgbie. Every time I call to make an appointment, bring my car in for service and pay for the services it has been a good experience. I feel when I have any service done that it is done by people who really care and work on my car as if it were their own. Jerry, Don and Scott have been great people to work with and I would highly recommend them to my family and friends! Duke Automotive should be proud to have them as their representatives.

JUDYG19

25 de jun. de 2012

Folks at Duke are AWESOME!! Been a long time since I felt comfortable with a dealership! Never feel like I have been taken and they are always wonderful! Thanks for taking care of us!!

cbtodd

24 de jun. de 2012

We were in the market for a smaller vehicle, mainly a crossover type. We researched several articles on the Chevrolet Equinox which we thought was the right vehicle for us. We are residents of Suffolk and wanted to deal with a local dealership and we had purchased a new truck from Duke several years ago. So, we drove to Duke, test drove an Equinox and was pleased with its performance. After telling our sales person, Sarah Wright, what specifications we wanted she and Bruce Blythe were able to find the vehicle for us. Everything went very smoothly from test driving the vehicle to signing all the paperwork.

tesscam10

21 de jun. de 2012

Stan and Ricky were very responsive to our requests, calls and emails. The entire process went smoothly and painless. Stan/Ricky worked to get all of the paperwork together by gathering the information along the way. This was great because it reduced the time we had to spend in the dealership and got us out the door in our new car!!!!Your prices were right on with what several sources said the car is worth. There was no need to haggle. We felt that you were offering the car at the right price without padding.We will be returned customers and we will recommend Duke Auto to all of our friends.Tess

jhudsonjr

21 de jun. de 2012

Staff was friendly, Brandy and Richard were great and the final price of the vehicle was a good value - I believe. Three issues soured me on what would have been considered a great over-all car buying experience.1. Minor - Initial price quote in e-mail from Bruce did not state that our GM credit, GM Rebate and cash down payment had already been deducted from the quote. Big disappointment when your expected $4000.00 additional savings has evaporated after the test drive. Bruce apoligized for the oversight and we understood and moved forward to purchase.2. Major - Applied for financing, had two phone conversations with Bruce and was informed that the loan was approved and when requested, he quoted the interest rate for the loan. I approved going forward with the purchase based on the info. provided by Bruce at the interest rate quoted. Then scheduled to pick up the vehicle that same evening. Got a call from Bruce about four hours later that same day, while we were enroute, to collect the vehicle. He informs me that the interest rate he'd quoted me, earlier in the day, was now a full 2 points higher than originally quoted. Bruce stated that both he and the finance manager failed to observe/read the "fine print" with Allied because it came out of Florida instead of Richmond. Classic bait and switch B.S., that I was hoping not to encounter at Duke. Then the finance manager feins chest pains at such a discovery. Insults my intellegence. So basically over the life of the loan, the $ difference in the interest rate wiped out the so called GM credit we used to buy the car. Honestly, I was furious at what I considered to be a misrepresentation and would have walked away at that point, had the vehicle not been exactly what my wife wanted and we had not already invested several weeks of our time, searching for her a vehicle. So I ate the inflated interest rate and we purchased the vehicle. I'm still hot under the collar about how it came down with regards to the interest rate snafu. Would never believe that your sales manager and finance manager could both screw up something that important, to a prospective buyer one hour before delivery of the vehicle. Will not soon forget this and I'm personally still angry, with myself, for not walking away from that vehicle and Duke. Because of this it's doubtful, at this time, that I would recommend Duke Automotive to my family, friends, or the 92 employees that work for me. 3. Minor - DVD install scheduled after purchase was postponed after my wife had showed up at the dealership, as agreed, for the scheduled install. Told about some screw-up on DVD received was not as ordered. However, the correct DVD was installed within the next day or so. So far she seems happy with the vehicle/DVD.

simmonsequi2012

18 de jun. de 2012

Jerry was a wonderful salesman. Jerry has to be the best salesman I've ever come in contact with. He was very knowledgeable about the vehicle as well as courteous and friendly. My husband and I walked away feeling very satisfied. We appreciate all the things he did to make our buying experience more pleasurable. We will gladly recommend your car dealership to everyone. Thomas, Lorrie Simmons

wadethompson1

17 de jun. de 2012

Very pleasant experience. Stan was dedicated to finding the exact vehicle that i wanted and i was driving it off of the lot within 3 days. I still would've liked to have a bedliner thrown into the deal though.

Patsy Scott

14 de jun. de 2012

No matter when we have had problems with a vehical we immediately think of taking it to Duke. We have bought multiple vehicals from them and have been very pleased with the Service Department. Scott has always been helpful no matter what. I would highly recommend Duke Service Department to anyone--No one else has worked on our cars!Thanks Scott.Patsy, Peggy & Judy Scott

Dave Cunningham

1 de jun. de 2012

Very professional dealership. Vehicle was deliverd on time. A few minor problems were quickly taken care of by Stan along with the support of the service department. Always treated me with respect.

Ty's Mom

31 de may. de 2012

I have been going to Duke Automotive for several years to get service and maintaince work done on my Tahoe. Everyone has always treated me nice and been very friendly to me. Scott Higbie has been my advisor for most of the time that I've been going to Duke. He treats me very well and I trust him to take care of my Tahoe. I feel that he has always been honest with me and treated me fairly.

rossibrock1

30 de may. de 2012

The dealership and salesman did a great job of locating the vehicle I was looking for and preparing the paperwork to get me in and out within my time constraits. I had a minor problem with the vehicle after I left the dealership which they handled in a prompt and courteous manner. It was definitely not the typical car buying experience that leaves you drained and flustered.

cympmov

29 de may. de 2012

Our experience at Duke Automotive was great. Al Hicks was such a good salesman. He was able to answer all our questions & concerns about our purchase. He was very knowledgable about the product that we purchased. We will definantely return to Duke (Al) for future purchases & will recommend our friends to visit there too.

chef

25 de may. de 2012

Car shopping is usually a real pain however when ,out of curiousity , we stopped at Duke one evening about 7 PM to just check out some vehicles when Stan Bell approached us and asked if he could help. Explained we were just looking like a kid in a candy store. He understood however still made hismself available for questions. Never attempted to guide us to a sale. Was very honest and upfront when asked a question. His honesty and "NO PRESSURE" caused us to return the next day for a test drive from which we proceeded to purcase an SRX crossover. The entire buyiong experience wsa pleasant with out pressure and the final deal was fair without having to bargain price. The entire staff at Duke was pleasant to work with. Would recommend Duke to anyone shopping for a vehicle

anthonywarren

24 de may. de 2012

WOW!!! Everyone loves the taste of a piece of cake every once in awhile. I would first like to say that Duke Automotive feed my family and I that good piece of cake. It all started with Ms. Brinkley. Via our phone conversation, Ms. Brinkley shared with me the idea of the popular cake which caught my attention. She explained to me what kind of cake it was and shared with me all the ingredients necessary to make the cake. She was patient, sweet, honest, loyal and kind to me. I was then directed to Mr. Bell for preparation of the cake along with all the necessary ingredients. He directed me step by step in mixing the ingredients together to cook the cake. Mr. Bell was easy going, knowledgeable and well prepared as he educated me on the GMC Terrain. After waiting for the cake to finish cooking, Mr. Bell escorted me to Mr. Kelly. Mr. Kelly carefully and precisely took the cake out the oven. While waiting for the cake to cool down for icing, He finalized the paperwork for the deal to be closed. Mr. Kelly was very friendly and family oriented via communication. All good cake requires high-quality icing. The icing on the cake was my family and I driving off in our new GMC Terrain. I will highly recommend others via word of mouth and direct them to Duke Automotive.

Stacey Richards

18 de may. de 2012

I am 48 years old and have purchased about 20 vehicles either for myself or my children and my experience with Duke was without a doubt the best experience ever! Al Hicks and Bruce Blythe were amazing in working with us to find the "perfect" vehicle- price and all!!!

chartig

16 de may. de 2012

After 44 years of marriage, 4 children and the purchase of at least 25 vehicles, the expererience at Duke - without question - was the finest. Both Stan and Don were courteous, knowledgeable and highly professional. They actually made my wife and I feel at home. Try finding that kind of atmosphere at some other dealership! No rush. No hassle. I can assure you that we will recommend Duke to all of our friends. In fact, we already have.

misspiggypiggy

14 de may. de 2012

Through the years, I've chosen Duke for any service needs I've had with my vehicles and have never been disappointed. Yesterday (May 9th) as I was driving to work, I had car trouble and was on the phone with Scott Higbie a little after 8 am to drop my vehicle off. I shared I needed the shuttle to return me to work - Scott had Fred waiting for me upon my arrival. My check-in was quick and I was back at work in a very short timeframe. Scott kept me updated throughout the day and helped to resolve a recall issue that I was unaware of. He apologized when my vehicle wasn't ready same day due to having to order a part and gave me plenty of notice to make arrangements for alternate transportation. I have, again, been "Wow'd" by the worldclass service at Duke, and Scott made that possible. I truly appreciate the personal touch and the consistency of communication the Service Department provides.

agate

10 de may. de 2012

I began doing business with Duke Automotive in 1996 which continued until 2006. Several purchases from other dealers did not make me happy, so I returned back to Duke for another try and was not disappointed. The staff was helpful and friendly. Stan explained the workings of our new Acadia to my wife who will be the primary driver. I traded a 2006 SRX Cadillac and recieved a fair price for it, so all in all my wife and I very happy with our experience and will purchase there again soon.

jhartig

6 de may. de 2012

This was an excellent car buying experience. Everyone was courteous and informative while allowing us time to decide whether to lease or buy our next vehicle. Bruce explained all the details of our trade-in and Stan went out of his way to find a car with the additional navigation features we requested. Receiving the car was easy, with Stan's quick lessons, and our sign off on the financial agreements with Don Kelly only took minutes to complete. Stan's follow up messages kept us informed with the purchase which made us feel more comfortable with our dealership and vehicle selection. Thank you. June and Charles Hartig

lil_suzy

3 de may. de 2012

This dealership is awesome. This is the second vehicle purchased from them. Their customer service is outstanding. They are knowledgeable about the vehicles they sell. You get a friendly reception whether you call over the phone or show up in person. I recommend this dealership to everyone. Thanks Duke!!

Mynewcruze

29 de abr. de 2012

I have bought 3 vehicles from duke over the years, 2 from Jim. I feel like they always listen to what I am looking for, and help get the best deal in my budget. The car I just bought was the easiest transaction I've ever had at a dealership.

cajjlight

28 de abr. de 2012

Recently purchased a GMC Acadia Denali from Duke GMC, I live in VA Beach and Duke is in Suffolk so it is about an hour drive. I had been talking with Christy via email while I have been out of country and after very good dealings with her I decided to stick with Duke after my return regardless of the drive. As soon as I arrived Stan was there to help and to make sure he got me exactly what my wife and I wanted. They did not have the vehicle that we wanted on the lot but quickly found it at another dealership. Don and I sat down and completed all paperwork needed and I was driving the vehicle in 5 days. On the day we picked up our new vehicle Eley was there to complete all the paperwork and answer any questions, he was extremely friendly and helpful. After paperwork drill was complete Stan gave my wife and I the full tutorial on our new vehicle, he was extremely knowledgeable and answered all of our questions even with other customers waiting for him. He is very one on one and does not make you feel like just another customer. They were all very professional but down to earth people. Extremely friendly and helpful! They will take care of you without making you feel pressured. I will be using them in the future if I decide to purchase another GMC product.

iejth

27 de abr. de 2012

I would go back to them because of Robbie.He was great to work with and he was very frindly at the same time.Robbie to me was the best car dealer i have worked with in all my years of buying new or used cars. thanks Robbie

LangstonJ

15 de abr. de 2012

We recently purchased our new Buick Enclave from Duke. After considerable shopping and pricing we returned to our hometown dealer. Everyone was very knowledgeable, friendly and patient with both my hubby and me. The dealership was very neat and clean. We have dealt with Duke previously with a new car purchase, service and body shop. We have always been completely satisfied. This is the reason for the 5-star rating. Buying a vehicle at Duke Automotive Corp. is a very simple process. No hassle at all. Come on down and make your next purchase, too. Johnnie & Jackie Langston

JenniferBradshaw

2 de abr. de 2012

Jerry was very cordial and extremely pleasant to work with. I let him know what I wanted and he helped me find the vehicle that suited me best.When I let him know what other vehicles I was considering, he did not try to convince me that they were not good vehicles. In the end I selected the vehicle that satisfied my needs. Jerry made this experience as pleasant as it could be.

Sheila&Fred

30 de mar. de 2012

Was completely satified with the sales professional and not being forced into purchasing anything I did not want. Would reccommend this dealer to my friends.

Susan J

26 de mar. de 2012

We were shopping for a "new to us" vehicle to replace my 2006 Altima that had been totalled in February. My husband had stopped by and looked at a few of the vehicles on the used car side and had called me to tell me we needed to come back thru so I could look. By this time we had been to a few other dealers (some good, some horrible) and I had pretty much decided that I was interested in a Chevy Traverse or Buick Enclave (even though one of your competitors told me I could not afford one).After speaking to my husband I went on line and looked at the used car inventory an there she was....2008 Enclave in Gold Mist. Long story short we drove out, looked at it. I drove it around the parking lot (I was recuperating from knee surgery). I knew when I saw it that I did not need to look any further.Heather has been a pleasure to work with right from the very beginning. She really has made buying this vehicle a "piece of cake". We will definitely be recommending Duke & Heather to our freinds & family.

L&J Stroud

24 de mar. de 2012

We are return cutomers and and overall have had very positive expiriences with Duke.Stan was great,not pushy (Pushy sales people really shut me down!).He is extremely knowlegable about the product and answered all our questions.He facilitated the process of transfering our tags and insurance making it painless and that was really appreciated.I have already passed his name on to friends thinking about a new car. Linda and John Stroud

richinspiritH

18 de mar. de 2012

This was by far my best car buying experience ever. I knew the vehicle I was interested very well, a white saturn sky redline, 2008 or 2009 model. I had thought about going to car max to see if I could find one in the color I liked and have it shipped to on of the two car max dealers in this area, and had actually went online to try to find one a couple of times. I was on my way back from Starbucks on a Saturday morning and happened to see it sitting on Dukes sales lot, a 2008 white Saturn Sky redline with the tan drop top. As I sat at a red light I almost hesitated because I was like do I really want to waste my entire Saturday playing the kind of games I have often ended up playing with salesman in the past when you go to try to buy a car and I almost didn't pull in because of it. Anyway I figured its the car I have been wanting Ill just pull in and look at it, and see if we can work out a reasonable deal I may end up buying it... if I end up having to play games Ill just leave. At any rate... in short the sales representative Heather was excellent, it was very straight forward from the beginning there were no games where that ask you how much you are going to put down before they give you their asking price, none of the well I gotta go talk to the finance guy and Ill come back and let you know about that... In short the price was reasonable for buying used vehicle backed with a warranty from a reputable dealership and the appraisal on my car was reasonable as well. I turned out to be a great experience and I ended up walking off of the lot with the car I wanted to buy and a deal that was fair. If you are in the market for a vehicle I would recommend you do your research first and just go to their lot first because from my experience I would be willing to say that their offer will be reasonable and they wont play games. Heather my sales representative and the entire staff that I worked with were fantastic.

Floyd.Tesmer

15 de mar. de 2012

Over the past 20 years Mr. Scott Higbie has demonstrated his expertise, and service excellence providing me with peace of mind driving with my family in the city or highway. He is consistently friendly and most importantly trustworthy in his recommendations for maintanence, repair, and purchases. Mr. Scott Higbie has guided my service of at least 5 General Motors automobiles flawlessly. In addition to his knowledge of automobiles, his knowledge of computers enables him to provide an overall encompassing wealth of information specific to my case. Finally, I would simply say that Mr. Scott Higbie can be relied on as a man who is honest,and trusworthy. From headlight to tailpipe he knows General Motors cars and he knows how to convey what he knows is right to the customer in a friendly manner.

nurneybird

13 de mar. de 2012

Duke Automotive in Suffolk, Va has given us good, old fashioned customer service with integrity and the willingness to negotiate a fair price. There were no pushy salesmen leaving multiple messages on our phone or daily annoying emails. They answered our questions when we asked and didn't drown us with making an immediate decision. They upheld their "small town goodness" that is so rare in our society today. Everyone in Suffolk, Va should be proud to have Duke Automotive in our city. Their friendliness is tangible when you walk in the door. It was an overall great experience and I sure am one happy gal driving my new Tahoe!!! It is very clear when a family run business treats their employees and customers as family.

n2chvys

12 de mar. de 2012

The staff at Duke Automotive were very friendly and helpful. Al helped get me the car that I wanted at a great price and with great financing. A great experience!

Pearl Tahoe

11 de mar. de 2012

The sales staff at Duke was very helpful in our selection of our new vehicle. We were afforded every opportunity to experience and test drive every SUV that we were considering. Our sales representative Jim, was there to answer any questions that we had, while not being overbearing with sales pressure. (This was certainly a negative point with other dealers that we visited.) The atmosphere at Duke was very friendly and supportive but not overwhelming. We look forward to working the the staff at Duke in the future for our automotive needs.

saschalow

22 de feb. de 2012

This was a wonderful experience. I have a few issues on my credit and this group of great people worked all day to get me into a vehicle that I liked and could afford. I will definitely tell everyone about my great experience!!! Thank you!!!

Nikali83

21 de feb. de 2012

Absolutely the best buying experience I have had, and I have purchased over 10 vehicles in the last 8 years for my wife and I. I used Cars.Com to do my shopping around, and after inquiring about a 2003 Yukon, Ricky contacted me. He is the sole reason why I decided to come down to the dealership in Suffolk, even though I had an appt to see another Tahoe at another Hampton Roads dealership. He not only took the time to find out what I wanted, vice trying to sell me what he had, but he also called me back and did a complete walk around of the Yukon over the phone.When I arrived at the dealership, Al was at the front door ready to greet me and had already retrieved the keys to the 2003 Yukon, along with the keys of 3 other GM suv's. After checking it out it was everything that Ricky had explained to me over the phone and I was not disappointed, however my wife was interested in a newer Tahoe, and it was awesome. Al and Ricky worked out all the details, and without any haggling the manager knocked off almost $1200 off the vehicle. Never once was I asked of my "price range" or "monthly payment". I also had a preapproved draft loan from a credit union, and they never once tried to get me to finance with them! A FIRST!!I am active duty military, and never once felt that I was being taken advantage of, which is a common trend in the Hampton Roads area. These guys are a CLASS A dealership, and I highly recommend them. They are worth the 2O min drive to Suffolk!!!Nick C.2007 Chevy Tahoe LS

howlinwolf

17 de feb. de 2012

I purchased my first "new" vehicle from Duke in 1980 and just purchased my most recent Chevrolet Cruze Eco and was extremely impressed with their pursuit to make sure my business stayed with Duke. The only negative thing I can say is that I am an NC State grad and having "Duke" on the back of my car causes a little heartburn sometimes, but a great family, dealership and group of employees to deal with. I would recommend them anyone without reservation.

carstanley

30 de ene. de 2012

Efficient friendly service. I had researched my Nissan Juke before purchase. It was worth the 2 hr. drive to deal with Duke Automotive after bing treated badly by another Dealership. They had what I wanted at a fair price and made my purchase very enjoyable. I LOVE My new JUKE!! Thank you Heather, Don and Joe

bckstrtfrm

26 de ene. de 2012

I would give them an AWESOME rating if it were available. Their service team that we work with also ROCKS!!! We met Ms. Duke while we were there and she was very nice and genuine. I will get my next car from them as well.

Bob Edwards

19 de ene. de 2012

I knew what I wanted before I visited Duke Automotive. Jim Carruthers (salesman)came out and introduced himself to me. I told him what I wanted and we looked at the inventory. I decided on the truck I wanted . I told Jim and Bruce Blythe (Sales Manager) that I would consider the sales offer after thinking about it overnight. They were not "pushy" but very helpful and said this was fine. This was my first purchase from Duke Automotive, but I hope it will not be my last. I will highly recommend this Dealership to my friends.

6120970

17 de ene. de 2012

I have had direct experience with Duke since 2004, having bought and serviced 3 different vehicles. Having purchased and owned over 12 vehicles in the last 35 years, Duke, hands down has been the BEST dealership I have EVER purchased an automobile at have have 100% of the time received the most competent and friendly service. The Duke crew is competent, friendly, thorough, and genuinely interested in providing me exceptional service. I attempted to use Colonial Chevy for 2 quick repairs to my XUV but the repeatedly failed. I returned to Duke and won't waste my time and money with Colonial or other VA dealers. For those of us customers over in Norfolk (and beyond), the loaner car assistance is superb and it makes it infinitely easier to service my vehicles at Duke. Please keep the loaner car convenience. The little things: employees neat, clean, professionally dressed, friendly, and helpful to the max. The service facility is well lit, clean, and neat. The parking lot is clean and well arranged with vehicles parked neatly and smartly. The reputation of Duke, from Lydia on down is solid gold in my book and I recommend Duke to many, many people for GM vehicle sales and service. 5+ on a scale of 5. I'll put all of this in hard copy writing if desired. Thank you again. Keep up the fantastic work. Pass my thanks to th service dept. I'm thinking of a CTS and Duke will be my dealer. Sincerely, Peter Squicciarini. Pdsquicciariniatmsn.com. (757) 423-5298. Above comments should explain WHY I have rated Duke at the top.

warner5

16 de ene. de 2012

My husband was deployed and I needed to get my car inspected before heading out on a road trip with my children. I had failed to make an appointment and hoped that maybe they could fit me in. When I arrived there was no appointments left for the day and they told me they could do it the following week. I understood as it was my fault for not making an appointment, however, was stressed because we were leaving that weekend. As I left the office a gentlemen (mechanic) by the name of Josh who was not yet signed in, but there just working on his own vehicle offered to do the inspection for me. I was in and out within 30 minutes and so appreciative for Josh's help and dedication to his job. I continually have great service from Dukes !!

jsharpe128

16 de ene. de 2012

Stan Bell was very instrumental in helping me to purchase my new Cadillac. He knew the operations of all the buttons and could answer all of my questions. He pointed all the improvements in the Cadillac. (We also have the 2001 DTS Cadillac).

dematteo

12 de ene. de 2012

Excellent dealer that really cares about thier customers. We have bought several cars from Duke and thier price, service, attention to detail and caring attitude shows through every time. Stan Bell is by far the most professional customer oriented salesman we have ever worked with. We will continue to buy at Duke and from Stan every time we are in the market for a vehicle. Thanks again guys.

bassettman

11 de ene. de 2012

The staff and service at Duke Automotive was outstanding. I was treated very nicely and professionally by each employee that I encountered. I have in the past and will in the future recommend Duke as a place for automotive needs.

Buddy Taylor

10 de ene. de 2012

Buying my truck from Duke was a great experience. They worked hard to find every discount available and got me more truck than I was expecting for less money than I was planning on spending. Who could complain about that? Thomas Judkins was great and searched far and wide to find exactly what I was looking for... and then some.

Geroc1960

10 de ene. de 2012

I am completely satisfied with my 2012 Cadillac SRX buying experience, with one exception. I did not get the Cadillac loyalty incentive. However, 9 days later I get a brochere from Duke/Cadillac promoting a $1,000.00 loyalty incentive on 2012 SRX's.

Myra Ladd Bone

9 de ene. de 2012

They were very accomodating. We were running a few minutes late and I called the dealership to let them know. I was informed that it would not be a problem and that they would get me in and out within an hour. Very prompt, courteous, and excellent service.

Siladar

6 de ene. de 2012

Scott always provides outstanding and friendly customer service. He does a great job explaining all the work that was preformed on the vehicle and lets you know what other maintenance may need to be done during future visits. Scott is one of the main reasons why we buy our vehicles at Duke Automotive.

elanagraceturner

4 de ene. de 2012

Joe and Penny Mobley were treated like King and Queen from the time we arrived till the time we left. Stan the car warm and waiting when we arrived at 8:00 A.M Ashley was very friendly and very helpful in making sure our 2011 Buick Enclave was taken care of. Then over the the sales to visit our main man Mr. Bruce Blythe and then on our merry way. We are glad we had the time and chance to really experience the very fine people of Duke Automotive. I would advise all my friends and family this is the way to go to buy all your vehicles.

daleadavis

31 de dic. de 2011

I trust and count on the services provided at Duke Automotive. Scott Higbie has been exceptionally helpful in scheduling and managing not only my own SRX and Silverado service needs, but also my elderly mother's vehicle. Since I travel a lot with my job, it's important to know I can contact Duke and have her Buick Rendezvous picked up and delivered from/to Lake Prince Woods Retirement Community.Thank you for great customer service!

prayforsharon

31 de dic. de 2011

Ever since my husband purchased his cadillac at Duke some years back, I have had my Volkswagon Beetle and Toyota Yaris serviced there. The employees there are very hospitable; the lobby and waiting room are very clean and inviting. I have yet to experence an arrogant employee...everybody is very congenial. I commend Scott Higbie for his great advice; he has a beautifu personality! He definitely reflects concern for the customers and they know them on a one to one basis. Yes, Duke Automotive is the place to go for any type of car!!! Love the refreshments that's served there too (smile)!Sharon L. Johnson,Carrollton, VA

TPerry1785

30 de dic. de 2011

I am enjoying another satisfied visit to this great dealership. One often hears of dealerships putting the needs of people first without a lot of success. At Duke Automotive, customers really do come first.

rtrees3

28 de dic. de 2011

Great shopping and buying experience. Staff was friendly and accomodating. The location and reputation of the dealership is a drawing card but Bruce Blythe is the reason for my purchase at Duke. Jim Caruthers - the salesman was great to work with. He was very knowledgable of the features on the car and was very helpful in explaining them to me.

kurt1

25 de dic. de 2011

I found everyone very cooperative and helpful, and was treated very well. My issues were warranty-related and I got no arguments and very satisfactory service.

pparks

24 de dic. de 2011

Duke has serviced my Cadillac CTS for 6 years. Also bought a pre-owned Pontiac Grand Prix from them in 2009. Scott, Ashley, Tiffany, all of the Duke service team have consistently provided exemplary service and courtesy on every service call. They treat you as they would like to be treated if they were the customer. Earlier this year, I was vacationing in SC and my vehicle's "check engine" light came on so I went to a local Cadillac dealership. After a diagnostic check, the dealership indicated I needed $1600 worth of service, even on items I had checked prior to departing for the trip. At this point, I began to feel I was being taken advantage of in being a out of towner. I placed a call to Scott and he talked me through what may have caused the light to come on, based on his knowledge of my vehicle, and assessed if I would be ok to drive back to VA. When I returned to VA, the Duke service team re-examined the items the SC dealer said I needed. Their report was inacurate. In fact, they have not been replaced months later.This is just one example of how they consistently look out for their customers and why I don't let anyone else work on my vehicles.

jwbritt

19 de dic. de 2011

Duke is very low pressure and up front dealer. They tell you up front that they will give you there best offer. If a person has researched there buy they will know if this is true. In my case I felt satisfied that this was true. Stan was helpful and provided me with all the info to make the decision to buy.

gtpjl1

13 de dic. de 2011

I have been getting my vehicles serviced at Duke Automotive since the early 2000's. Scott, my service adviser, has always been friendly, curteous and professional.

woodardc

9 de dic. de 2011

I have been using this dealership for the past five yrs and have always received excellent service. Scott Higbie, my service advisor, has always provided excellent professional advice and solutions for my maintenance needs. The facility is clean, comfortable and relaxing.

CHARLIVA

5 de dic. de 2011

WE PURCHASED AN ESCALADE IN 2007 WITH JERRY AND WERE SO IMPRESSED THAT WE RETURNED TO HIM FOR THIS PURCHASE. WE RECOMMEND HIM TO EVERYONE!

SVernon

2 de dic. de 2011

A car for my mother - quite a bit of details required; Thomas immediately steered us to a good car. All needs were met & more. Thomas was kind, sensitive and respectful. Highly recommended! He has done everything he said he would do and I trust that I can call him if needed. He has a great attention to detail.

charlescale

2 de dic. de 2011

Initially was looking at used but expressed interest in new chev pu. He called next morning with price discounts that made the new pu attractive.

mmondell

2 de dic. de 2011

My experience at Duke Automotive was very positive. My salesman, Thomas Judkins was friendly, helpful, and knowledgeable. I would recommend him to others looking for a car!

mlelgr

2 de dic. de 2011

If you are in the market to purchase a vehicle you need to see Heather Black at Duke Automotive. She provided us with a friendly, helpful, non-pushy, experience. Car salesmen as a rule aren't my favorite people but Heather is different. Ask for her at Duke, you won't be disappointed.Duke as an organization is also a "top pick" in my book. Fair up front pricing and no pushy ridiculous add ons from the business office after you think you've already agreed on the final price.I will go back to Duke the next time I am in the market to purchase a vehicle.

dlamay

1 de dic. de 2011

Duke Automotive really took the time to go the extra mile for my wife and I. After visiting several local dealerships and getting the traditional "run around" it was a relief to finally meet with people who provided us with honest upfront answers to our questions. We found the dealership to be very responsive to our needs, willing to work with us to find the best possible deal, and last but not least, they are staffed with excellent people. Al, Bruce, Eley, and Christy did an excellent job for us and after this experience I would highly recommend this team to anyone looking to make a vehicle purchase!

whitem19898

28 de nov. de 2011

I have been dealing with this dealership's service department for almost 30 years. I have always been satisfied with their work & friendliness; very nice folks!

homeinva

23 de nov. de 2011

in to do a 3 k service and some minor problems taken care of have used this dealer for all service since i got the vehicle in 1994i keep going back

PeanutMan

22 de nov. de 2011

Overall experience in diagnosing and fixing the problem was great. Situation was handle quickly and efficiently. The repair needed to be completed prior to the holidays and was done so without great difficulty.

MajorMoose

22 de nov. de 2011

Always go there for the warmth and friendly of all the folks in service. Thanks for the help. The folks behind the counter always are smiling

RLHDDS

14 de nov. de 2011

The entire Duke team was wonderful to work with through the whole process of searching for a car and purchasing a car. We never felt rushed or pressured to make a purchase. Everyone seemed ready to help find the right car for us.

raa03

12 de nov. de 2011

This was the first time in along time that buying a new car was enjoyable. Jerry Butler bent over backwards to work a deal for me and my wife.The complete staff was friendly and a pleasure to be around.Even Mrs Duke talked and joked with me before she even knew that I was going to buy a car from them. She was a joy to talk to as well as the rest of the staff. I would highly recommend Duke Automotive.

LINDAWW

8 de nov. de 2011

I highly recommend Duke Automotive. They are friendly, knowledgable and have a variety of vehicles to choose from. We were from out of town and looking for a particular used truck in good condition. Duke had it on their lot and it exceeded our expectations. Stan Bell, our salesman, was great to work with. He was very friendly and honest. Don Kelly handled our financing quickly and professionally. We will definately tell our friends about this dealership.

arivera123

7 de nov. de 2011

I stopped by without an appointment to have my vehicle inspected for my VA sticker and they made time to inspect the vehicle. Great service. I will continue to stop at this location for future inspections, oil changes, and other services needed on my vehicle. Everyone in the office was very friendly. I felt like I left my vehicle in reliable hands. Thank you.Sincerely,Ana Rivera

gmomma2

1 de nov. de 2011

Purchasing our new Vehicle was an excellant experience at Duke Automotive. Jim Caruthers and Don Kelly were friendly and professional. They made sure that all our questions were answered and that we knew we were not pressured in our purchase in anyway. They showed excellant customer service. We will recommend Duke Automotive and Jim Caruthers to our friends and family. We are very pleased with our new Equinox.

Keith Emerson

1 de nov. de 2011

Great service. The salesman took care of all the details - things like contacting my insurance and the DMV. I was given the opportunity to test drive several different cars, which helped me narrow in on what I wanted. There was no pressure to purchase things I did not want.

bertsuffolk

29 de oct. de 2011

We live in Suffolk, Duke Automotive is very close,Our Uncle purchased a new automobile from DukeHe said he was very happy with Duke AutomotiveWe met with Stan Bel,he made it so easy to buy a carHe is very easy to talk with "he's a super nice salesman "We will keep Duke Automotive! !!!!!

Henry5jw

28 de oct. de 2011

I recently purchased a 2012 Buick LaCrosse at Duke. I appreciate all that Al Hicks did. He was very professional. Don Kelly was pleasant to work with.

Polly Slepin

25 de oct. de 2011

Duke Automotive in Suffolk, is the only car dealer that I truly trust. Their service department is honest, helpful and gives great care of your car. The sales dept. is equally great. They listen to the customer and his needs and try to accomodate them in every way. As long as they are in business, I WILL NEVER DEAL WITH ANYONE ELSE. Thanks, Guys. Polly Slepin - Customer

brnpaul

21 de oct. de 2011

The people at Duke Automotive were helpful, friendly and did not try to pressure us in any way. They were knowledgeable and made the purchase experience satisfying.

stuartplevy

19 de oct. de 2011

I am the second generation of my family to due business with Duke Automotive, and have personally been a customer in excess of 30 years.Scott Higbie has been my service advisor the entire time he has been employed at Duke, and he is "as good as it gets". He cares about his customers, has an excellent personality, and his knowledge and advice are invaluable.I rely on him totally and never once have I been dissapointed. You should be very proud of Scott Higbie - I know I am. Stuart Levy

nrmichaud

13 de oct. de 2011

I had been looking for a trade on my malibu for a truck for the past 3 weeks. I went to where I bought the malibu and was treat so bad I contacted GM. Tried some the mega dealers chevrolet but no luck or the shrug off.I seen the vehicles on Auto Trader from Duke. I said to myself look likes they have a good assorment on used trucks. Called at 8 am when you opened and spoke with Tom. checked my email and there was an email from Joe. You are all very responsive and looks like you have a good team. That is what I like to see. A place I would like to work at. What can I say about Tom we both have the same personality and made sure I got what I wanted. Moves fast and does not leave you hanging. You will get all our bussines from now on. Thank you Mr.Duke for the hat. Think every dealarship should do that just like the old days when you had your gas pumped, oil checked, windshield cleanedThank youAll and you TomNorm Michaud

TerryBage

11 de oct. de 2011

I have been a customer of Duke's service department since 1997. Scott Higbie has been my service advisor since he joined the Duke team the following year. Scott always provides outstanding customer service. When I call for a service appointment, Scott always accomodates my busy schedule by setting a convienient appointment time for me. When I arrive for service appointments, Scott always greets me promptly with a friendly smile. He always gets my car in quickly. He keeps me updated on how the service is progressing, explains any needed repairs, answers my questions and gets me on my way as soon as possible. Scott and his very capable service team have been maintaining and keeping my cars running smoothly throughout the years. With Scott's knowledge of GM vehicles and his exemplary customer service, he is a true asset to Duke Automotive. There is no reason to go anywhere else but Duke!

Wanda Biggs

7 de oct. de 2011

While looking for a new vehicle we contacted several dealerships. Duke Automotive was, by far, the most informative and helpful, both on the phone and in person. The entire staff, from the owners to the sales team answer questions and provide information, allowing you to browse and make a decision without be pushy or aggressive. Your business truly seems to be appreciated.

mark.lucas

6 de oct. de 2011

Excellent used car purchasing experience. Tom Davis was great. There was not much to the deal. They had a vehicle I was very interested in and Tom was straight up and not pushy. He answered all my questions. I knew the ball park pricing because I had been looking for quite a while. We talked about pricing and the deal for about 5 minutes and the next thing I knew, I had the vehicle I wanted at an completely fair price. I would highly recommend Tom and Duke Automotive to anyone looking for a vehicle.

tpholland

5 de oct. de 2011

The service department at Duke Auto is always as pleasant an experience as having a vehicle serviced can be. The staff is friendly, honest & informative. You have the option of a courtesy ride home, or waiting in their customer lounge. The lounge is not a bad option if it's not an all day affair. I cannot speak for price, as my vehicle is under warranty. I have purchased several vehicles at Duke & plan to continue doing business with them in the future.

cgarthright

4 de oct. de 2011