wurkendog, Mike55

21 de jun. de 2016

Informative, pleasant, no pressure experience at Ed Napleton. We had purchased a used vehicle in the past from them and decided to make it our first stop when looking for a new vehicle. Car shopping can be a very tiresome, tedious experience but they make it pleasant all the way around.

Matt D.

31 de may. de 2016

Our Sales Consultant, Scott McNevin was extremely knowledgeable about the Honda Pilot, patient with us while we made our decision, and never used the dreaded hard sell dealership tactics we all expect during the car buying process. Along with Scott's support, the ease of the Internet quoting process with the assistance of Ravonda Price, ultimately brought us to Ed Napleton Honda, and in the end, prevented us from looking elsewhere. Working with Finance Manager, Tom Baker was a seamless and pain-free process, without any aggressive up-selling pressure. Hands down, the best car buying experience ever.

Bencastillo33

31 de may. de 2016

I purchased a used Honda Odyssey about 2 months ago. It only had 1 key when I purchased it, but I found a blank on amazon for about $8. I took the blank into the dealership to get the transponder programed and the key cut. I spoke with the sales manager and they comped to cost of getting the key programed and cut.

Cat 1234

14 de may. de 2016

I had best time at this dealership the salesman Scott McNevin is very good at his job he knew everything about the civic thanks again My 1st Honda AJ

Car3284

12 de may. de 2016

We worked with Matt Cantrell in purchasing our new Honda Odyssey. Matt was great and worked hard to get the best deal he could for us. He made the car buying enjoyable! Thank you Matt!!

Freebird Fan

12 de may. de 2016

I chose this dealership for service based on ease of appt setting and convenience. They always work with my busy schedule to service all my vehicles. Not only will I continue to have my vehicles serviced here but I will be buying my next car here as well!

DanielD

12 de may. de 2016

Bought my Pilot here and checked out the service department before I purchased. I definitely made the right choice.....I am always treated fairly and the facilities are outstanding. I would recommend their service dept to all my friends and family.

GolfNut

12 de may. de 2016

My experience with Napleton Honda Service Dept is always positive. They do what they say and stand behind their work. They are always on time and do excellent work.

Shawn B.

12 de may. de 2016

We have all of our service performed on our Odyssey at this dealership. Their staff and facilities are top notch. Very happy with Napleton Honda!

Norma H

12 de may. de 2016

My daughter and I have both purchased vehicles from this dealership and have good experiences in the service shop every time we come in.

Leanne Wilkerson

12 de may. de 2016

We bought two cars here and are very happy with the vehicles and the service after the sale.

Donna Barrett

12 de may. de 2016

Sloppy job with the car washes but overall good experience with services performed.

Gerry Gee

11 de may. de 2016

My actual sales person was Bob Munoz! A very attentive person. Rick was there to reinforce and assist Bob throughout the entire process! These guys all made it easy to purchase! Thank you Bob, Tom, Ryan, and Rick!

Odyssey2015

6 de may. de 2016

We had a great experience buying our new to us Honda. We worked with Ken Culver and he was the perfect mix of knowledgeable, helpful, and available throughout the process. We got a good price on our new car and on the trade. The team there was flexible and allowed us options throughout the buying process without the pressure you might find at other dealerships. They also had some good snacks and a TV to keep the kids happy while we worked the process. We needed some additional accessories and they came in quick and were installed promptly thereafter.

Sitter625

4 de may. de 2016

Great service buying our new Civic! Matt C was extremely helpful! Civic is a great car and great price! Thanks for all of your help and to Amber also!

Donna

30 de abr. de 2016

This is the second Honda Odyssey that we have owned, and we absolutely love it! Scott McNevin was very easy to work with, and probably the friendliest car salesman that we have ever worked with. We have referred some of our friends to Scott and they too had a great buying experience with him and the dealership.

Civic Lover

30 de abr. de 2016

I had visited other Honda dealerships in the area but ended up buying from Ed Napleton. Scott McNevin was very knowledgable and fun to work with not to mention getting a great deal on my new Civic. One of the easiest car buying experiences I've had!

EMILY

22 de abr. de 2016

Scott McNevin was a huge help in finding me my first car. I have never bought a car before and he asked me all the right questions so that he could find me the right car. Stress free transaction, I would recommend Ed Napleton and Scott McNevin to anyone wanting a great car. Emily

Leo

29 de mar. de 2016

I when to the Honda location and try to speak with the person I was talking with earlier that week, and she was already gone for the day. I was also assisted by an attractive sales person that was very friendly, but did not know much about the class of vehicles that I was interested in. I was then in a constant waiting period as he was also helping a couple out at the same time. I inquired about the vehicle again and it took him less than five minutes to tell me that it was in the body shop. I was again pressured into looking at other vehicles on the lot and he excused himself and stated he would be right back, after looking around for him after waiting for ten minutes he was no where in sight- he was on a test driveWhen he did return, I stated the only other car that is REMOTELY interesting to me and I would be willing to test drive was in the front of the store, but was not what I was interested in purchasing was a 2011 BMW, he jumped at the chance to get into a test drive. He went to get the keys, but not after a long and clearly casual conversation (group laughter, etc) with the management, and then snatched the key from the cabinet. He then lights up a cigarette not ten feet from the door while walking to get the vehicle. I was very unimpressed with the car and its overall condition. I was told when we returned from the test drive that management was going to come and speak with me, and then they looked at me through the glass wall- very discreet when I can CLEARLY see you, motion that they would not be talking to me. I had not asked for them to talk to me. On my route home, I check the inventory and see that the Mercedes was no longer listed on the website. I call the manager since the sales person was busy. The manager then said he would look into what was going on and that he would call me back in a couple minutes and that did NOT happen. I get a call the next day from another manager and was asked why I did not purchase the Mercedes I was NOT happy with that question. I have been asked this question every day at least 2x since I was at the dealer. I explained my visit and the overall experience and that I could not imagine the service an actual customer would receive when I as a potential customer with no vested interest in the dealer was treated so poorly. I was told he would call me back 3.28 or 3.29 and that has also NOT happened.The communication skills between dealer employees and the professionalism of the staff is not existent and they see no issues in the quality of my visit when I brought it to their attention.

dmilkovich621

15 de mar. de 2016

Upon walking into the showroom, I was not greeted nor acknowledged. I had to find the receptionist and ask for someone to help me with preowned sales. Scott was assigned to me and shook my hand. I told him I was there to look at a preowned Jeep. He grabbed the keys and before we were even out the door to look at the Jeep, he was asking the payoff on my current car and what payment I desired. I told him that payment and payoff won't matter if I don't like the Jeep and that I would like to see the vehicle before we start talking about trading. All things aside, I liked the Jeep. They low balled me by $4000 on my initial trade offer. I stood up and said thank you and that I would be leaving. The manager came over and apologized that there was a computer error and it should be worth $4000 more. Absolutely ridiculous. These errors happen all the time I'm sure to take advantage of customers. We finally agreed upon a price for trade and for the new car that was agreeable. The finance manager came out and asked if there was someone that I wanted to use. I told them 3 different lenders that I have relationships with. After about 30 min, he returned to tell me that my rate came back at 4.54% from the lenders and that the best he could do would be 3.99%. I immediately called the loan officer at the credit union and she said "I just saw your app come thru, we sent it back at 2.49%"... At this point, I'm not surprised yet again, there must have been an "error". My whole experience with this dealership left a very BAD taste in my mouth. I felt like I was constantly trying to be taken advantage of and if I wouldn't have known better, I would have left in a bad situation. I would not suggest this dealer to anyone.

AtotheK

12 de feb. de 2016

Veni, vidi, vici ... came to get a Honda Civic, knew what I wanted and saw it, and bought it. The overall process was easy, from sales to financing.

Stefanizmail

4 de feb. de 2016

I bought a brand new vehicle from this dealership & even referred a friend, who also bought a new vehicle. During that process, there were plenty of salesmen, financing managers, etc wanting to help and close the sale and make money. Now that I've traded the vehicle in at another dealership, I've been contacting Ed Napleton to refund my extended warranty/gap protection since June 2015. I've faxed in all requested information, waited for it to come in the mail twice. Numerous people have given me excuses ( staffing turn over, not sure where my paperwork is, person I need to speak with is at lunch/ ofc is closed where my paperwork might be). Each person has told me they would call me back and didn't. I called them back, each time escalating higher (so I thought), leaving my contact information and never receive a response. I've moved out of state, so I can't just go there. Looks like I have to keep escalating. Is this how they treat people/ customers? BEWARE when dealing with them- after you leave the dealership, you won't be valuable to them any longer & that's exactly how they'll treat you. Hope you don't ever need anything from them again.

Bonnie Sue L.

29 de ene. de 2016

My repeat business with NAPELTON has been excellent, and is my only choice for a Honda vehicle purchase! My salesman Ken Culver went that extra mile to make me at ease and I appreciate his hard work to get me the vehicle I so wanted. THANKS KEN! I <3 my new HR-V :-)

ICanLiftACivicUp

24 de ene. de 2016

I had originally been working with another Honda dealership in the area in an effort to buy the car I wanted. Ed Napleton Honda gave me an offer through an employee discount program at my place of work, and Amber Smith and Rovanda Price worked with me initially on that. When I arrived at the dealership, I was welcomed by Randy Lyman, who worked through the paperwork and assured me about all of my concerns and questions. Very quickly we had a car lined up to get traded to Napleton Honda, and in two days I was back in to take delivery. When I went for the financing paperwork, I met with Jeff (I think that was his name). We had a bit of a misunderstanding at first since I was intending to finance with the college grad program, but after running the numbers he saw that I would actually pay much more through that. I appreciated his effort to redo paperwork as necessary since he originally had done the appropriate paperwork for traditional financing. Before I knew it I was out the door in my new car!This dealership had great communication throughout the whole process, and I never felt like I was being mistreated or run through the ringer. They went the extra 'mile' to get the car I wanted from a hundred miles away. Their timeliness and communication was really appreciated.Furthermore, I came in the next week for a software update on the car, and the service department was friendly and helpful, though I don't remember who it was I talked to in service.

Home1120

13 de ene. de 2016

We worked with Ken Culver to purchase our new car. Our experience was very positive and we will be returning to purchase cars from him and this dealership in the future.

Stacey

13 de ene. de 2016

We worked with Ken Culver to purchase our new car. Our experience was positive and we will be returning to the dealership to purchase cars in the future.

Deanna

9 de ene. de 2016

I generally feel very intimidated walking into a dealership. This was not the case at Ed Napleton. I was in multiple times prior to purchasing my vehicle and had quite a few questions. Scott was always willing to take as much time as was needed to fully answer my questions. The buying process itself was efficient, not rushed or pressured. I am very happy with my purchase and with my interactions with the staff. I would highly recommend Ed Napleton Honda!

Derbiev

8 de ene. de 2016

Last month, I traded in my 2007 Toyota RAV4 (keep in mind, at this time I'm still making payments for this car.) for a 2015 Toyota RAV4 that this dealership had. I know you must be thinking, "why are you buying a Toyota from a Honda dealership." Anyways... The sales experience was decent. I don't have anything bad to say about it but I wished I would read these reviews before purchasing my car from this dealership. It's been three weeks since I bought my car. Yesterday, I received a late notice from my previous Lien holder for the 07' RAV that I'm past due on my payment. I was confused so I contacted the dealership right away to see why they haven't sent my payoff to the 07' lien holder. No one could tell me why they haven't send my payoff to my previous Lien holder. They told that they will give me a call back. The whole day yesterday, I didn't get a call back from them. So I called again this morning and the person I talked to told me that he will ask the "girls upstairs" to look for it and he will call me back. I still haven't got a call from them. Do they understand that if a loan payment is late for 30 days, there will be a a late charge and addition to that it will effect the credit score of the customer's. Is this how they treat their customers? I mean how are they going to get referrals if this happens. For sure I'm not going to let any of my family or friends do business with this dealership. I so so so regret purchasing from them.

Sean

7 de ene. de 2016

I was working with Mr. Ciaramitaro and Mr. Jackson, they were very helpful and knowledgeable.Mr. Ciaramitaro had made several follow up emails and calls. I had a great buying experience.

lmclawson

26 de dic. de 2015

I was interested in a used CRV from this dealership, had been in daily contact with Ravonda and set up a date and time to test drive the car. Explained to her how hectic my work schedule was, left work early to make the appointment. I arrived at the dealership and asked for Ravonda, waited for about 15 minutes, finally some random sales rep came back and informed me "Uhh, that car sold today". So to Ravonda, thanks for the lack of communication, thanks for your lack of consideration for my time, thanks for the unprofessional way you handled this situation and not even coming out of your office to be the one to inform me you that you didn't take the time of day to let me know that the car I was very interested in sold. You sent out some poor messenger that made sure I shoudn't be made at "The Messenger: If this is how they run their business, I can guarantee I will not be returning to this dealership. Gigantic waste of time! Lesson learned Ravonda, have the professional guts to admit you dropped the ball and should have contacted me to let me know the car was sold FACE to FACE. EPIC FAIL Lavonda, Hopefully this review you, Ravonda, a better salesperson, Value your potential customers time, because you lost your dealership a customer for life!!

Avoid Napleton

21 de dic. de 2015

DO NOT BUY HERE. They tried to insert a maintenance program into the deal that WAS not desired. Then they LIED to us that the maint program "doesn't cost you anything". xxxxxxxx. DO NOT BUY FROM THESE THEIVES. If you must buy Honda, SHOP ELSEWHERE.. I can only imagine they have screwed hundreds if not thousands of customers this way.

Karen999

7 de dic. de 2015

Great experience buying my car from them. Sales rep was great to work with, no pressure. Finance dept was great as well. We were in and out of there in a couple of hours.

vet123

4 de dic. de 2015

My wife and I were looking to buy 2016 Honda Pilot. Being a Veteran I always use USAA car buying service. Since 2016 Pilot were so new, there was not a big discount via USAA on the car ($600). Ed Napelton was offering a dealer discount of $500 as well. I was good with the price of the vehicle and the discounts. We were miles off on my trade. They offered at first 17K for my trade. I told them I wanted payoff 21K. They told me my trade wasn't worth that much and they said look we ran your VIN and this is what it is worth. When I looked at the paper I knew right away they were lying to me about running my VIN. The paper work they showed me was for a base model Chrysler Town and Country and it didn't have any of the upgraded options that I had on my van. When I pointed this out to them they said "oh, well your options would only add $500 dollars so we will give you 17,500). Which I knew was a lie. I said no thanks and my wife and I left. I didn't get a half a mile down the road and they called me back and said they would give me payoff. Being frustrated with the whole process I told them I wanted to look at other dealers but I would get back with them. I shopped around and no one had the particular Pilot in stock that we wanted but Napelton. I emailed and text the salesman that I was ready to make the deal they said they would days prior. The sales manager then comes back and says "we will only give you 20k for your trade in, and $500 off the MSRP". I asked him what happened to deal we discussed days before and he told me that's the deal since I know you went and talked to Frank Leta Honda. Is Ed Napelton really that petty that they would be upset I talked to a competitor. I asked about $600 off USAA and he said this is the deal take it or leave it. I said well I will leave it then. He then hung up on me. The salesman text later and said hey we will give you the $600 and $500. I asked what about payoff on my van. He said they were firm on 20K that was the deal if I didn't want it they would take me off the contact list. I told him then go ahead and take me off the contact list. Days later Harley Wyatt emails me again stating they want my business. I emailed him back and said if you give me the deal that I thought we originally agreed to then ok lets do it. He emailed back and said they would only give me $500 off MSRP and now only 19K for my trade (and he called me bud). What an insult. The salesman Thomas Bechtel was nice. The sales managers lack professionalism and there word mean nothing.

IanJM

30 de nov. de 2015

Overall sales experience was OK but once we left to check out other options, I was sent some text messages that Ed's deal was getting better and better. After buying from a competitor dealership, I got a pretty childish text from Tom about how we got screwed at the other dealer, I wasn't a man of my word, I wasted their time. Not very professional in my opinion. Hope the management of this dealership doesn't condone this type of behavior.

Bhackman

29 de nov. de 2015

The staff was very personable and focused on giving me a great deal versus putting a bunch of extra cash in their own pocket. Asking price on the car I purchased was MUCH less than any other dealership I went to which is why I drove 2 hours to this specific dealership. They made the long drive well worth it and made it very clear they appreciated my business... Ken was my dealer and he was great along with Rick who handled the financial potion and final paperwork. Upon leaving my boyfriend had already decided when it's time for him to get a new truck Ed Napleton dealerships are the first he will consider. Highly recommended!!

Anisa L.

24 de nov. de 2015

Kim always makes himself available to answer my questions and is honest about the urgency a repair needs to be done. I appreciate Kim for his outstanding customer service.

Connolshaw

22 de nov. de 2015

Shane was great. Took time to work through several complicated needs we had in purchasing our vehicle. Will definitely be back for our next purchase.

Garbo

21 de nov. de 2015

Thomas Bechtel was well informed professional and helpful during the entire process of buying the car. I would highly recommend him to anyone that is interested in buying a Honda

ididit62

19 de nov. de 2015

I was very skeptical of buying a new car Demetrius Jackson was helpful and concise and explained everything in detail. I felt really secure about my purchase and i love my new car Thank you!

Jroll

16 de nov. de 2015

They were very pleasant and easy to deal with. Ken was very helpful and knowledgable. We got the deal we wanted. Ken had made several follow up emails and calls.

Val1323

15 de nov. de 2015

The staff members are very nice and easy to work with. They explain every step of the process clearly, and make the experience very positive.

Storyteller LouLou

14 de nov. de 2015

I have disabilities and Ken Culver worked to make certain my needs were met as I looked at vehicles. Ken demonstrated the differences in each of the vehicles I drove and examined.

HNDAODY#1

12 de nov. de 2015

We recently visited this dealership to purchase a Honda Odyssey. Our service was great at the dealership. We have had some communication issues with them since we've left the dealership. Some questions that have come up have at this time been pushed to the side. Hopefully this changes and we can update our review. 80% of our experience has been good.

jjdawson21

11 de nov. de 2015

I'm an apprehensive buyer where it comes to cars. I like to feel comfortable, not pressured, and confident in my purchase. Demetrius Jackson did a great job in making me feel comfortable with my purchase. He took the time to listen, learned what I wanted in a car, and kept me within my budget. I am thankful for such an awesome experience. Thank you Demetrius!! I will be back!!

Teddy bear 3

10 de nov. de 2015

Mr. Jackson was absolutely amazing! I felt like he actually cared about my needs and not about what he could get out of my pockets! I appreciate him dearly and he helped me make the perfect choice back in 2012 when I purchased my Honda Oddesey along with my Honda Accord. Ask for him if you're ever thinking of getting a new vehicle!

Lance

10 de nov. de 2015

This is the 2nd car I have purchased at Napleton in the past 3 years. I am pleased with their car options and the way they have treated me as a customer. Danny and Harley worked hard to earn my business. I will be back!!

Quin

6 de nov. de 2015

The salesman was very attentive and helpful when I visited the dealership. I will definitely continue to buy Honda at Ed Napleton and be sure to recommend others! Thank you!

jones123

6 de nov. de 2015

I was nervous about going to a dealership but Demetrius Jackson made me feel really comfortable and didn't pressure me to buy anything. Mr. Jackson answered all of my questions and eased any of my concerns. Needless to say I am IN LOVE with my new car!!!! Thank you!!!!

oomma15

5 de nov. de 2015

Demetrius was very professional and listened to my wants and needs. I appreciate the time he took to make sure I was satisfied. I'm not an easy person to deal with. Lol!

anthony

3 de nov. de 2015

I bought a 2014 Honda CRV EX from Ed Napleton. My sales representative was Shane Hollingsworth.I looked for a suitable Compact SUV and dealer for several months. I finally narrowed my search to the Honda CRV & the dealer to Ed Napleton. Every-time I stopped by Ed Napleton I discussed my requirements with a different sales representative and all of these individuals were very helpful and very knowledgeable. When I decided to make my purchase, Shane Hollingsworth showed the CRV's I identified as potential vehicles. Shane explained the CRV features, answered all of my question, accomplished me on my test drive and explained the benefits of using Napleton as a dealer. Shane is a friendly, no pressure, very knowledgeable sales individual. He let me make the buying decision without any pressure or influence - which is the methodology I prefer. He worked with me on the CRV cost (exceeded my price goal!), offered a great trade on my 11 year old Nissan (met my trade in goal!) and guided me through the whole process. Shane's professionalism and support was outstanding! At the end of the process, I knew I bought a great Honda CRV, from a great individual, supported by a great dealer. I would recommend, Shane and Napleton to others interested in a Honda. Thanks to Shane and the Napleton Team for helping with my buying decision.

bernie

2 de nov. de 2015

I delt with a true pro from the moment I walked in the door. They were kind and the process was fast and easy. I liked how when I asked Ken my salesman a qu about any feature on the car he was quick with the answer. Never once heard let me ask someone else. If I didn't understand his answer he showed me in a car until I got it.

kim123

2 de nov. de 2015

Demetrius is very knowledgeable and friendly. He wasnt pushy at all. He kept me within my price range and didnt waste my time. Great job!!!!!

Pburns1959

1 de nov. de 2015

My. Sales professional is Randy. He was all knowledge yet not pushy. Very easy to. Talk with. I also talked with Marco the sales manager. Not the typical pushy sales manner. Very polite and helpful. Again very positive experience. I also worked with Rick the business manager. All three of these gentlemen earn that title. 5 stars across the board. I have also recruited follow up. Emails and calls. Great job !

LAS

31 de oct. de 2015

"I had fun buying my car".... said no one ever. Until now! I bought a new Civic for my college age daughter. Danny Walters talked to her with great respect, made sure he new what was important to her, and really worked to get her business. He got her into the car that had the features she wanted without pressuring her to add things she didn't need. He was certainly serious about getting our business, but managed to do it in a way that was really fun and added a few goofball laughs. I left feeling like we got a great deal on a great car. The whole sales staff, finance staff, and service staff were friendly and courteous. I would definitely recommend this dealership based on our experience. Thanks guys!

carbuyer134

31 de oct. de 2015

Don't let them rush you through the contract process. They messed up our paperwork several times and by the 3rd time we thought we were signing the same paperwork as the 1st cotract with just the mistaken VIN and trade information corrected. We said we needed more miles they put us down for the lowest and we test drove a vehicle with 8 miles but after all was said and done the vehicle we ended up with had well over 100. Our paperwork said 16. I went back the next day and Harley was quick to tell me too bad, you signed the paperwork. The salesman, Demitrius was nice and knowledgeable. Just the general manager and finance guy were not after customer service. It has been a week since we bought our car and we still haven't gotten a call to put on the protection for the paint and interior. We paid $1000 for this. ALSO watch for the extra charges they slip in and don't explain. Over all sneaky.

nas 73

30 de oct. de 2015

I was working with Ken and Matco , Great customer service they put me I the car I love with a great price, Thank you Ken and Marco .

KEN AND ANN

30 de oct. de 2015

We really enjoyed the experience buying our new Honda with Napleton. Great dealership we highly recommend them. We will definitely will purchase from them again when we buy our next new car. We absolutely love our new Civic !!!!

Oddie

29 de oct. de 2015

Well worth the drive I had a great buying experience. Thank you to everyone that helped in my purchase you guys are amazing. Easy from start to finish with no pressure sales at all.

LynneKay

27 de oct. de 2015

Sales person was very helpful with my brand new CR-V Touring. I really like the car and he was very informative. Would recommend the dealer to my friends as well.

toad

27 de oct. de 2015

Katie/Tex were very nice and helped me with my car. Had to reprogramming a key.New jeep. Third time this year. 2014 jeep. Price of car was perfect.

NewHondaFan71

26 de oct. de 2015

I had contacted a few other dealers looking to purchase an Accord and lease a Civic at the same time and needed to be in a certain price range. One dealer I spent 2-3 hours at one evening and didn't accomplish anything. I had an appointment for my trade in appraisal at another dealer and an hour and a half after I got there, nothing had been done. I emailed Napleton one morning before work and had a phone call within an hour. I made an appointment for an appraisal the next day and also explained what I was looking for. Danny Walters was standing out front waiting for me when I pulled up and recited back to me everything I was looking for and knew I had a short time window being on my lunch break. After taking my trade in for evaluation, Danny brought me snacks and a drink while I was waiting. After a short time, he informed me they could get me where I needed to be and even gave me a better deal if I went with my second choice of color, which they had on the lot. We set up a time a few days later to go through all the paperwork and financing, which along with my wife, we felt was the most pleasant experience we have ever had purchasing a vehicle. Napleton offers free car washes for life and since I work so close, really take advantage of it. I'm sure they get tired of seeing me every week but everyone is always friendly and goes out of their way to make me welcome. Do yourself a favor and give Ed Napleton and Danny Walters a chance to earn your business. They even offer a $100 referral reward, which I have already taken advantage of. In my opinion, Ed Napleton Honda is the class of St. Louis area car dealers and I will continue to give them my business going forward.

ButterflyAffect85

26 de oct. de 2015

My experiance over all was great i had the opportunity of working with the most knowledge professional salesman ive ever met. He had all my questions answered before i even asked anything. I didnt feel pressure to buy or rushed in anyway. I had been without a car for some time and became content with it. But with the winter months comming i felt it was time to start fresh and why not Honda. Thank you Demetrius so much for everything and Happy Birthday!!! Hope to see u in management some day soon you deserve it!!

Janet from New Town

24 de oct. de 2015

Ken was great! I will definitely go to Napleton for my next car.

HondaCivic

23 de oct. de 2015

Excellent Service from Scott McNevin. Me and my wife were searching for a model but werent quite sure of all the features. Scott gave us a clear explanation of features. We test drove 3 cars. All through out, we had asked many questions and Scott patiently answered all the questions with a smile on his face. He is a commendable sales guy with great knowledge. He helped us in many ways to figure out the right car and the right model. Not only that, he helped us even during financing stage and car handover phase. End to End service from Scott. Much appreciated and highly recommendable

Devins and m

23 de oct. de 2015

Ken is awesome. I would recommend him to anyone. He went above and beyond to help me. He did whatever he could to help me.

Morris owner

22 de oct. de 2015

Great service. Danny is very knowledgeable about the product. He went out of his way several times to be there when we were available and to answer all of our questions before and after the sale.

Raiderfan!!

22 de oct. de 2015

Went to Ed Napleton in St Peters and had the greatest car buying experience. Our sales person, Randy Lyman, was very friendly, respectful, and friendly. Our recent 2016 Honda Oddyssey purchase was as great as our past three other vehicle purchases. As long as they have such great employees, we will always be loyal customers at Ed Napleton Honda. Thanks to all who worked hard to make it happen.

Indiman

21 de oct. de 2015

When we decided to buy new honda odyssey, we called Ed Napleton over the phone, since it was bit far from our place, and talked to Ms Price. She was very clear and convincing, talking to her made us visit the dealership at the first place. She was very responsive, friendly and prompt in further communications as well. We finally decided to buy our car from this place. She is always helpful in resolving any issue that came up during and after the purchase of the car. She is still our person to go in this dealership.

realperson123

21 de oct. de 2015

Awesome, Very caring and treats customers with respect and is very fair. Great person to work with.Excellent customer service!!!! Call Danny today for appointment!

stchockeyfan

21 de oct. de 2015

Out of the 5 cars I had chosen to look at from their on-line website they had none of them at the dealers. I looked at the website just before coming in to the dealership so it was the typical bait and switch scenario. Of course, they tried to show me similar cars that were a couple thousand dollars higher than any on the website. My sales person was polite, but seemed distracted. I had to repeat information I'd given him 2-3 times. I finally pointed out that he'd asked me that earlier and I'd previously answered it. The mechanic that drove my trade-in car said that my trade-in would need a new transmission-nothing I'd ever heard of from my dealer. I will take it back and have it checked. The dealer offered me less than half of what KBB quoted for a trade-in of my car to a dealer.

Mainecustomer

20 de oct. de 2015

From Maine visiting family in the area my husband and I brought our 2013 Odyssey to Napleton Honda for a routine oil change. We had no plans to buy another car! While we waited we wandered over to look at the new cars. We were greeted and left to look for awhile which was very much appreciated. Sales Manager David Perry introduced himself and Danny Walters who would be able to answer any aquestions we might have. Danny was professional, knowledgeable, and courteous, He showed us the 2016 upgrades. At he "right" time Danny asked about our equity in our 2013 Odyssey And what we thought of the new model. We had had the 2011 and 2013 and were over the top pleased with the engineering and performance. The 2013 got 31.6 mpg on road trips, quiet, smooth ride, terrific heating/ cooling system. We told him if he could deliver the same payment we would trade on the spot. The rest is history Napleton Ford met our requirements, service was pleasant, trust was defined. Danny was instrumental in our purchase with his laid back professional demeanor, we left that day in a 2016 happy with our decision. Thank you to Danny Walters and Napleton Honda for their service. We would do business with these people again. Craig and Georgie Mitchell

dkrce

20 de oct. de 2015

We worked with Danny Walters on a potential purchase of a 2013 Dark Amber Honda Pilot. He was extremely professional, knowledgeable of the product and showed genuine concern for the client's satisfaction. We were unable to make the purchase because of some personal issues...absolutely not related to the Napleton Team and Danny Walters in particular. We decided not to purchase a vehicle at this time. I will recommend Napleton Honda to family and friends.

Elijah Ford

17 de oct. de 2015

I came to the service center with a unresolved issue with my 2005 Honda. With the help from Veronica & Sam. My vehicle issue was identified with dedication & professionalism.

Alv15

17 de oct. de 2015

I went in recently to look at the 2016 Honda Accords. I was approached by Woody who was extremely helpful with all its features and made me fall in love with it. Im a single mother and Im very leary about buying a new car so Woody sent me to the GM Harley Wyatt, he was awesome and they both put my mind at ease. When Im ready to buy I will definitely be back to see Woody and Harley! They rock!

James1

11 de oct. de 2015

Shane and sale manager Marco listened to what I was looking for in a new vehicle and provided multiple car options in my price range. They had a good selection, but the Odyssey I was looking for had to be delivered from another dealer. Napleton, Shane, located and had my new vehicle transported quickly back that I could close on it and use it for my weekend. Rick in finance found the financing I needed and I was out in no time. Great Service !Thanks Shane, Rick and Marco !!

jared

5 de oct. de 2015

As a previous reviewer stated, Ken Culver is far from the quintessential "car salesman." His down-to-earth demeanor and straightforward approach made me feel like I was dealing with a real person who actually cared about something other than his next sale. He and his manager, Marco, were both people that I'd ask for in the future.

Mindful2014

29 de ago. de 2015

Not good experience;salesman not knowledgeable. Told one interest rate & given another. Absolutely no follow up through whole purchase. We were given the run around.

tbrdmann

23 de jun. de 2015

I ran a truecar.com process on the new HRV. None of the dealers would come off even using truecar.com so I went to Ed Napleton instead because they had an internet price that was $700less than the other 3 dealers. It turned out I was not as happy with it as expected. Brent Hough the salesman was smart, kind, and patient. He suggested I try the CRV. I did and loved it. The price quote Igot beat truecar.com when I ran it on the CRV and the trade-in was $200 more than expected. I hadhad a Honda Civc previously I bought from them so knew the service team was a good one.I'm very happy with my new vehicle and I'm glad I came back to Ed Napleton.

Does his homework

17 de ene. de 2015

Ultimately, I bought from another dealer who offered the same price but was close to my home. Will definately consider Napleton Honda in the future.

navycpo99

7 de sep. de 2014

We came down from Wisconsin Rapids to see a 2008 Hummer. A 5 hour drive. We met Demetrius after he sent us pics of the truck 5 days earlier. We bought the truck and brought her home and found out she leaked water which fried a electronics unit. The repair cost was $800 dollars but Tony the used car manager said we will cover it and said bring it to the dealer in Stevens Point Wisconsin and see what they say. He said we will stand behind our product and make sure we are happy. Well they made sure we were happy! They picked up the repair tab! The financing department actually saved us $6000 in financing interest charges too!!! You want a nice deal? Ask for Demetruis. He will do you right This dealership stands behind what they promise. They follow through on their word! Buy from them and you will not be sorry!

mikemilli

2 de sep. de 2014

They were very helpful and professional showing us exactly what we were looking for instead of trying to sell us something we didn't want. We got a great price doing everything they could to make our purchase affordable. Cant say enough about them. If you wanna be treated like royalty, get the best price and be totally happy with the experience, this is the place to go!If we could, we would give them 1000 stars!!!!

Deemilli

31 de ago. de 2014

These guys are the best! Despite having arrived shortly before closing and they were still extremely nice and gracious about staying as long as necessary to help me select my new car. They went above and beyond to make sure I was happy and comfortable with my purchase. They have also been more than happy to answer my questions and patiently helped me familiarize myself with features on my new car that I had not had before. They are great gentlemen and I would recommend them to anyone for an outstanding purchase experience! Sooo much better that unfortunate experiences I have had at other dealerships. No need to go anywhere else! Thanks guys!

rrj102

29 de ago. de 2014

Derek really helped me out alot as I was debating on buying an new vehicle. He was very patient and understood that I was nervous. He didn't keep pushing me to buy, but allowed me to browse and answered all my questions. He was very patient with me, even when I kept going back over the same questions with him. I would recommenend him to my friends and family!

Migos

25 de ago. de 2014

I had an amazing experience while buying my new car. He made it so easy. Demetrius was awesome! I highly recommended going to see Demetrius.

Steve Harting

20 de ago. de 2014

Sef was a great salesman, helpful but not invasive. I would highly recommend him in the future. Not impressed with Mark or heavy sales pitch for additional extended warranties and other items. Began to be sorry I purchased a Honda vs. my tried and true Toyota purchases. Wanted to purchase a car not an insurance policy.

milcoleman

17 de ago. de 2014

Mark was an awesome salesman. He was not pushy nor was he nonchalant. He knew the product and made our experience a very good experience.

xWolfie

14 de ago. de 2014

I went in looking for help and Derek Simmons was very patient and understanding. He really took his time to make me feel important and I am driving my new car now.

ehoelker

14 de ago. de 2014

After an unfortunate auto accident, I had a small settlement that I wanted to use to replace my main car. When I arrived at Ed Napleton I was greeted warmly at the door by Danny Walters. The car I had found online was already sold but after a little discussion Danny suggested I look at another used car they had on the lot. While it was a little more than what I had intended to spend, it was a great low-mileage car at a decent price. However, they went above and beyond my expectations and were able to bring the price of the car down to my budget. I would highly recommend Ed Napleton Honda for a great car at a great price and Danny Walters for great customer service.

popeye1

13 de ago. de 2014

I have been looking for a car for over 6 months, and could not find the right dealership that would work with me. Until, I came to Ed Napleton Honda. The customer service was great, I was greeted by Mr. Jackson who was very friendly and engaging. He was very diligent and knowledgeable, which was a key factor in my decision to buy from Ed Napleton. I love my new Honda and would recommend this dealership to anyone in search of a new car.

demeca82

13 de ago. de 2014

I didnt even come in for a new car I came in for my regular oil change. And I left in a 2014 I'm still at a loss for words and very grateful. Thank you for everything

Bambren

12 de ago. de 2014

I left Bommarito Honda very insulted and frustrated! I had been a loyal Bommarito customer for 4 car purchases. NEVER again! I had the BEST experience ever at Ed Napleton Honda! Sef Somorin was my Salesman and I would send anyone his way. He genuinely cared about getting me the best deal on my trade-in and then on my new Honda Civic. I can not say enough good things about this dealership! They really care about their customers . Go see them....you won't regret it!! ;)

Blumark

12 de ago. de 2014

I had gotten several referrals from others who had bought at Ed Napleton. They all described a pleasant non-pushy atmosphere and good price. I have to say that was my experience. Ken was very knowledgeable and helpful. I would definitely recommend Ken and Napleton Honda to anyone shopping for a car.

stlgurl20

11 de ago. de 2014

Bobby Williams was the most polite and respectful man to me. He was very knowledgeable about the car and was straight forward and didn't try to get over on me.. I most definitely loved my experience there and will refer all my family and friends to Bobby Williams...

Grammy D

8 de ago. de 2014

It was raining. We just decided to come in and look around. Scott McMevin came out to greet us. We explained that we were just looking and thinking. He showed us a Honda Pilot that was in the show room. I was ready to look at a basic. He gave us some information with his card. He did not insist on getting our information and just let us know he was there if needed. We went, on our own, to look at some new 2014s on the lot. They had touring packages. We left the dealership headed for home. After going a bit we decided to go back and talk numbers. I believe they really worked with us to make a deal. A short time later we were the owners of a new Pilot. We are Honda people from 1983, having owned 4 and our sons have 3. We have dealt with a dealer closer to Hannibal, in the past, but were delighted with the way we were treated at Ed Napleton Honda. They are 2 hours away from us, but worth the drive! We would recommend you make the effort to check them out if you are considering Honda.

Bb1961

8 de ago. de 2014

Bobby Williams is the friendliest dealer I have ever met. I got all the info I needed to make my decision. I am very satisfied.Thanks Bobby!

Marilyn49

8 de ago. de 2014

I would like to say that I had a great experience at Ed Napleton. Derek Simmons was very polite and didn't hassle me. He was patient and knowledgeable. He made me feel like my questions were very important.

kstokes52

7 de ago. de 2014

Very friendly people who knew their cars well and showed me a lot . Gave me a lot of insight of what to look for when buying a new car. Want be the last time you guys see my face .

swtjax

7 de ago. de 2014

I am a total disabled veteran and Mr. Jackson helped me decide and purchase the car that best meets my needs. I didn't know what I wanted, just that I wanted to purchase a new car. After explaining my needs and travel requirements, Mr. Jackson recommended the CR-V. After driving and comparing to other vehicles, I was very happy with my purchase.I have and will continue to recommend this car to others.Thank you Mr. Jackson for sharing your knowledge to help me find the car I love.

luckyme7

7 de ago. de 2014

I had a wonderful experience at your dealership. I am very happy with my car choice and can't wait to share my car buying experience with everyone. I had the pleasure of meeting a wonderful salesman by the name of Demetrius. He was very knowledgeable and made me feel very comfortable and secure with buying a new car.

datmycar

7 de ago. de 2014

I am a 45 year old veteran who has traveled a lot. This was the best car buying experience I have ever had top to bottom. This was my first Honda purchase. I have been to Honda dealers before, but was met with terrible attitudes.....not here. Whomever training the people at Ed Napleton should be training the whole company.I bought a 2013 Civic with less than 14,000 miles. I Received the best interest rate I have ever had plus 8 year warranty and lost key protection for far less than I expected to pay. Sef Somorin restored my faith in car sales. ....go see for yourself.

nanniepoo

6 de ago. de 2014

Bobby was very polite and friendly Enjoyed dealing with him.I will refer Bobby to my co-workers and friends.Thank you Bobby for your patience.

CJAJ1991

5 de ago. de 2014

I walked in and said "we are only shopping - we are not ready to buy today"The sales person said more than 5 times "What can we do to make a deal today?" They didn't listen. I told our salesman "If you say that one more time I think I may throw up" He called back the next day with a different car they just got in so we went to check it out. I liked the vehicle but I told our Salesperson " I don't want to be here all night while you walk back and forth to your managers office to determine price. - That is exactly what he did. Five times. I was there for hours while I saw him yucking it up in his managers office. We finally agreed upon a price but the brakes had an issue, So I agreed to return tomorrow once the brakes were looked at and then I would sign all of the papers and buy the car. They said "Don't worry, the car will be ready first thing tomorrow morning" It wasn't ready at 9am, 11am, 2pm, 4pm or 5:30pm. Now it was too late for us to get the car that night. The next day, the car was ready .........and sold to someone else.I have never received this type of treatment as a customer/consumer before. I am in complete disbelief that we were lied to outright by more than one person, multiple times. The sales people were pushy, arrogant, and had very little knowledge of what they were doing. One salesperson said " I really like the cup holders in this vehicle.".......REALLY!!!GO TO BOMMARITO IN HAZELWOOD!!!! The service there was UNBELIEVABLE!!!!!!I will never go anywhere else

kathleen.p.deutsch

30 de jul. de 2014

Was in the market for a certain car. Found it on their website. Waited a week, still there. Confirmed with 3 people at the dealership that the car was available and ready to test drive. Drove in...45 minute drive. They took my info, drivers license and insurance card. came back "awww that car sold MONDAY". Two days ago, and they still did not get it off the website.I drove round back and the car was there, with no plates and the price sticker/info still on it.I tried to notify Ed Napleton corporate and there is no wys to do that. The email I sent bounced back. I filled out a contact form, and that bounced too.

TomV

18 de jul. de 2014

The salesman on the phone was very polite and persistent, but only in the area of coming in for the test drive. No reasons were given why their dealership can offer us a better car or service or price. A couple questions on the car itself remain unanswered. The one and only question Napleton seems concerned about is: When will you come in? I suppose this is done to prevent a lot of wasted time with people who are 'only looking,' however, I felt no rapport with this individual. As a suggestion--other salespeople have asked us pertinent questions, such as 'what is your budget,' 'what are your preferred options,' and 'are there alternative vehicles to the Honda Pilot that you would consider.' These salespeople are light years ahead in terms of information gathering and one of them will sell us a car this week. Thanks for the opportunity to express ourselves.

Mike

17 de jul. de 2014

Went to Napleton to buy used car. Initial contact with Ken was excellent which pushes customer service from poor to fair. Otherwise the rest of the experience was surprising and regretful. Was in the middle of closing a deal with the used car manager. I asked for one answer to a question. He gave me the answer via phone. i told him i would call my wife to share the information then call back within the hour. I called back within the hour to his cell as he said this was the best method to reach him but got voice mail. Left a message in which I made a firm offer at list price with one small caveat. I I told him we would be in to sign contracts as soon as possible......no response The following day I was in all day meetings so sent a follow-up e-mail saying best way to contact me was e-mail...no response Late afternoon received thank you call from Ken for our visit. He was touching base. Oh by the way, did we know the car was sold? Clearly we did not. Expressed displeasure and told him he should let the used car manager know....no response. Wrote the new car sales manager who had called and sent e-mails....no response Wrote the general manager....read receipt....no response 24 hours later...no response If the car sold because someone went into St.Peters and signed a contract BEFORE my offer then so be it. We have no problem with this. Napleton has automated systems that generate multiple e-mails telling us how important service is and how much they care about the customer. Clearly this is not the case. We did make an offer after working most of the day to finish a deal. Apparently once the car was sold to someone else, we no longer mattered. We went and found a used car at another dealer whose primary brand is a luxury class. It was a completely different buying experience. We were treated with respect and honesty. I have owned two Honda's in the past. There are many admirable Honda dealers in the St. Louis region. Don't waste you time going to St. Peters.

Larry

21 de may. de 2014

After 3 months of dissatisfaction, the new car sales manager addressed my concern and solved my problem. Thanks for the great customer service. I will continue to use Ed Napleton for all my Honda needs.

Loyal customer burned

21 de may. de 2014

After buying 5 cars over a 12 yearrperiod, I am disappointed in Ed Napleton's lack of customer loyalty and assistance with accessories on new cars. Just purchased a 2014 Pilot and found that even though it does have a trailer hitch, the dealer wanted S650 to install the needed light hookup. Blamed the lack of light hookups on Honda's home office and didn't offer any options other than paying for the light wiring. What's amazing is that I hada tow package, including the actual hitch and wiring, put on my 2007 Pilot for $500, now just wiring is S650. Also found in talking to other Pilot owners that the wiring package 2as installed at no charge. After 5 vehicle purchases and over 12 years of having all service done at Ed Napleton, the new management has lost my business now and in the future. Luckily Frank Leta Honda is near by so I'll still use a Honda dealer but hope for more customer service and loyalty.

donm6060

10 de may. de 2014

I agree with another reviewer that said, "Stay Away:. In addition to the extremely high pressure, they have added yet another dimension! As is high pressure is bad enough, they have added drama to the mix! The assistant manager came out and told me he we was having a really bad because he was not selling enough cars! Well I can tell him this, if they don't change their ways, they will not sell any cars! Keep doing what you are doing and you might as well close up shop! Not even going to mention how many times I said, "No" and how long they kept my keys, so that I could not leave! Subjecting me to even more high pressure! I would not deal with these people even if they were giving cars away! I would rather pay a bit more, than to subjected all crap!

kweindel

25 de mar. de 2014

STAY AWAY. That is all I have to say. I was put into several high pressure situations here and they tried to force me to buy a car I was not ready to buy. They told me promised me 1 price, then when I showed up to the dealership when they said they were going to give me a "great deal" at the "lowest price possible" it was way higher then the price they already promised. I would not trust them. They were very shady during the whole experience. Like I said, stay away, you never know if your getting a good deal and I would not trust the quality of their cars or their work. The only thing the sales manger was concerned about was getting his bonus and getting his Go Pro Camera for reaching his goal.

hondagirl

17 de feb. de 2014

I just bought used Honda Accord, 2011! The service was the best I have ever experienced! They did everything in their power to get me in the car I wanted! I love it and would recommend anyone buying a car to buy from Ed Napelton! You won't be disappointed!

JennyPenny05

12 de feb. de 2014

I was short on time and I knew excactly what I needed so I called the dealership to make an appointment and give the salesperson background so we could get in and out with the least amount of painful "salesly" pitches. Ciara was so friendly and personable over the phone. She listened to what I needed, she offered me options and opinions based on her experience. When I got to the dealership Ciara had already pulled some options based on our call. She clearly answered all of our questions, she even gave a snack. I know that may sound silly, but just the fact that she took that additional effort to bring us a rice krispie bar vs telling us to visit the waiting room made us feel good about working with this dealer. We actually bought the first car we looked at. I will definately be back for my next Honda.

morecowbell3

9 de feb. de 2014

We had a very good overall experience when purchasing our Honda Pilot at Ed Napelton. We found the staff to be very knowledgeable and helpful when trying to find a vehicle that fit our needs. There wasn't any high pressure sales and we felt that Ed Napelton gave us an honest deal for our vehicle. We walked away very happy with our purchase. We will be returning to Ed Napelton to purchase our next new vehicle.

Hcstill

5 de feb. de 2014

Great Service! The salesperson let me test drive and was nice about all 7 vehicles. When I was ready to purchase stayed late. Thanks for great service

JessicaHammonds

3 de feb. de 2014

12/19/2013Good Morning! Currently, the 2010 Dodge Grand Caravan is sitting outside of Ed Napelton as my title was never provided and the temporary tags expired. This has been a great hassel for our family and there are many people from the sales floor aware of our situation. Michelle, the title associate, was of great burden with her lack of professionalism and rude nature. I will be rest assured to communicate the experience we have had with our St. Charles and St. Louis area community. My husband and I both work at Monsanto who employ over 5000 people across St. Louis and we have an open forum for retailer feedback. Today, I will be back to obtain a rental car from Keith and Lamarr from the sales floor then wait for my title. I will also be refinancing through my bank so that your institution and the financing partners do not get any more of our money.This has been a very disappointing experience to say the least. Sincerely yours,Jessica Hammonds & Family

Baseballfan1991

24 de ene. de 2014

Went there to look at a truck. Just look. The salesman didn't see too concerned with how I wanted to buy the truck (i.e. money down, trade in value etc.) even if I was actually going to buy it that day which I wasn't. He just kept trying to pressure me into buying it by drawing up figures and saying we can do this and we can do that after I had told him I just wanted to look at it and take it for a drive. I worked in sales so I understand putting a little pressure on the potential buyer but the way he did it was wrong.

Angie M

11 de ene. de 2014

Highly recommend this dealership. Quick and Easy and most important- Friendly. Demetrius Jackson gives you a fair price and a great deal. I will refer all family and friends!

46robert

2 de ene. de 2014

Please read my experience before you are swindled:My wife and I were shopping around for a Honda CRV and found one priced at $19,000 at Ed Napleton so we went to take a look. The car was priced at $22,000 on the lot, but we figured the price must have gone up. The salesman said he might be able to negotiate the price down to $20,000, but definitely not any lower. He and his manager talked us into taking it on a test drive, which is a good idea if you are planning to buy the car. During the test drive, we looked up the car on their website to learn more about it and saw it advertised at $19,000, which was $1,000 lower than our negotiated price. Confused, we called the salesman during the test drive and after waiting 15 minutes on hold, was finally able to talk to him about it. Without a good explanation, we returned the car, and told him we did not appreciate them trying to sell the car to us at a price higher than the advertised price. We told him that we wasted an hour discussing the price with him, only to find out that the website's price was lower than the lot price and the negotiated price. He did apologize for wasting our time, told us that he wasted his time too, and his supervisor then came over knowing we were frustrated. I remained as calm as possible because I did not want to upset the other customers around me. I received a poor apology, if any, and they offered the car for a price of $19,000 since that was the advertised price on their website. All in all, we were offered a negotiated price higher than what was advertised and told it was a good deal. I can only assume they were hoping to make extra money on the sale. When we realized this, They acted indifferently and moved on without a proper apology, as if it was not a real concern.

Lucretia

2 de ene. de 2014

She was very helpful and responsive to my wants in a car. The assistance and information was instructmental in my buying a car today. I love my new car and Eda was amazing. The entire process was easy.

Faith Kane

1 de ene. de 2014

Eda was the best sales person that we have had. She is very informative and informed us about every possible aspect of the cars we were interested in and was just as involved when we decided to buy a less expensive auto. I would recommend her to anyone seeking a new car. Faith from Troy

R Jones

28 de dic. de 2013

I came in not really expecting to buy but what a great deal. Eda Johnson, the sales woman, helped me find just the right car and we made a few tweeks to get me just what I wanted. If you are looking for a new car try the Ed Napelton Honda as the only place to shop and ask for Eda Johnson!

Kaitlin

26 de dic. de 2013

Eda helped me with my first car-buying process. She was very friendly and willing to show me different car models. I would recommend her to my friends for them to buy a car from her.

Larry & Jenene Heisler

11 de dic. de 2013

We were very impressed with your salesman, Gary Huffman. He was very informative, dedicated, courteous and caring. A good representative of your establishment.

CarrieWalsh7

5 de dic. de 2013

Dan did a great job finding just the car we wanted, we knew the exact type of used vehicle we were looking for and he found a perfect match. The car was spotless and ready to go when we got to the dealership. Everyone at Napleton was friendly and helpful! We will be back when the time comes to buy another vehicle!

Madison Garrett

1 de dic. de 2013

EDA was awesome! very helpful! She was very helpful and answered all my questions! I drove a lot of car she was very patient!

michelle

30 de nov. de 2013

Great experience! Gary Huffman was very pleasant to work with!

KimL

24 de nov. de 2013

Eda at Napleton was excellent in helping us to purchase our new touring pilot!

Dan

9 de nov. de 2013

Recently purchased a used truck from salesman Gary Huffman at Ed Napleton Honda in St. Peters. Gary worked hard with sales manager Lamar, to get me a fair deal on my trade and fair price on my new truck. I work nights and my wife works days, the Finance office made it really easy for us to get everything signed and processed even though it was difficult for us to be there at the same time. All in all my experience with Ed Napleton Honda was excellent.

Bryn

7 de nov. de 2013

I just bought a new Civic EX and love it. The staff was very helpful and courteous. It was busy the day I was there, so the process took a little longer than I expected, however, the staff did a great job so it was worth it.

laurstev

4 de nov. de 2013

Demetrius Jackson should be nominated for Salesman of the Year. He will do whatever it takes to make the customer happy. One of the most friendly dealerships I've ever been in, and they are not close to where I live. Great customer service. Employees stayed late, 2 hours after closing to complete the deal!

Jac Prior

29 de oct. de 2013

Had a great experience at your dealership. Eda Johnson made that experience worthwhile! When the first car fell through, she made sure I had a jump on something else that I could possibly be interested in. I love my Chevy Traverse. A little on the big side, but great for the new grandbaby coming in February, and my already 6-month old Chocolate Lab that somehow already weighs a whopping 75 pounds. All the amenties that this car came with was more than I was looking for. Eda showed confidence in what she was showing me, and with that, made my buying more easy. Thank you Eda for all you have done. I have made a friend for life! And when I hear anyone that is interested in buying either a new or used vehicle...I'm sending that person to you! Thank you again Eda! Jac Prior

SueZ

28 de oct. de 2013

This was the easiest, hassle free car buying experience I ever had. I had an awesome salesman who was very helpful, knowledgeable and friendly. There was no pressure to buy and they worked hard to get me the price and payment that I was comfortable with.

Ashley

28 de oct. de 2013

My experience with Ed Napleton Honda was wonderful. Gary Huffman worked with me directly on my purchase of my first car and he was so understanding, helpful and courteous. He really went above and beyond to help me get the best car for my needs at an excellent price. I could not be happier with my new car and with the experience I had. The whole team there is great--couldn't have asked for a better dealer.

Samantha

22 de oct. de 2013

Had an awesome experience with Gary Huffman. He helped me figure out what I needed and get what I wanted. I would definitely send anyone shopping for a car his way

nita60

20 de oct. de 2013

Initially when he called me I thought it was a scam, he said that he could lower my payment on a newer vehicle same model and options. He was not lying or trying to get over on me. I choose more options but he did a wonderful job explaining the benefits of me upgrading to a higher end model. I am in love with my new crv except for no 6 disc cd player :) Thank you.

Math Guru

17 de oct. de 2013

I liked my salesman. He was personable, and gave me a fair trade-in value for my truck. This is my second vehicle I have purchased fom this dealer. I will recommend this dealership to anyone looking for a new car.

Mother/Daughter Duo

16 de oct. de 2013

We visited Ed Napleton on Monday, October 7th to find my mother a new Honda Fit. We were greeted immediately by a knowledgeable salesman who took the time to answer questions regarding the vehicle, accompanied us for a test drive and assisted us with financing options etc. We needed to bring back up our trade in to be reviewed, which was done on Saturday October 12th. Came back on Monday, October 14th and worked with Bobby White to finalize the deal. Bobby was personable and truly understands the phrase "excellent customer service". Bobby went above and beyond to make our purchase experience enjoyable and work to get the deal that would finalize in a handshake and "congrats" on your new purchase. appreciate the efforts of all that were involved to make this happen for my mom. Much appreciated.

Jbarron

16 de oct. de 2013

I called Don Harbaugh and told him what I was looking for and my situation. He came up with a better solution putting me in a new vehicle, helping me out tremendously. Thank you very much to him and Ms April for putting some faith in us.

Scott

13 de oct. de 2013

We recently bought a pilot from Bobby and he was amazing to deal throughout the entire process. The whole team there was excellent, but Bobby made the car buying process easy and enjoyable! I would recommend them to anyone.

corrierobertson

11 de oct. de 2013

Shawn Q was great! He was very down to earth and friendly. He helped us get the car and price we wanted. He even hung out with ours while we signed the paperwork. We will be going back to him the next time we buy a car. Thanks! The Robertson's

Budyiser

11 de oct. de 2013

I Bought used 2008 silverado from Ed naplition Honda in St. Peter's MO had the truck for a year and a half then traded the truck in on a new 2012 Honda oddisey. The sales person (ken) told me I would get $100 for trading in the truck that I previously bought from the dealership and I would also get $100 for a referral bonus whenever my mom payed for the van. I never saw the bonus 2 months went by and I called up the dealership and they told me whenever I come in for the next service I can pick the $200 up. Whenever I finally got in town to bring the van in I spoke with Robert Ward General sales manager he told me "there's no way it's not my problem" I've spent 47k with this dealership and I have nothing but regrets, save your time and money and buy AMERICAN

American Girl

11 de oct. de 2013

My salesman, Gary, was awesome. Took the time to explain things and show the vehicles operations. The service department was not so awesome, took 3 (three) times to get things fixed.

LV

4 de oct. de 2013

Visited many car dealers looking for a new car in St Charles area. The salesman came out immediately to see if I needed help. This did not happen at all the other places. He told me all about the car, and never pushy which usually drives me away immediately. Called me back the next day to see if I was still interested and that impressed me. Everyone was very nice and made the experience much more exciting.

Don

4 de oct. de 2013

This was one of the best auto buying experiences that I have had. Everyone I worked with there was very nice and there was no pressure to buy. Hollie Davidson was great. I highly recommend him.

Chris

1 de oct. de 2013

Gary was tremendous with the entire buying experience

Patricia A

29 de sep. de 2013

this is my second car purchase from Eda Johnson. She is professional, sincere, caring and thoughtful . Eda goes the extra mile to make you feel welcome and taken care of as a customer I would refer her to any of my friends to contact her if in need of a new car

sammiam7

28 de sep. de 2013

i live in Florissant but id drive to st.peters any day for the service I received from your dealer xxxx everyone was so friendly thank you for the wonderful experience look forward to another visit.

Ryker

21 de sep. de 2013

Big shout out to Bobby White! Not only did he not try to sell me something else I didn't want, but during the test drive he went above and beyond his duties as just a salesman. He was patient with me as I was still learning to drive a manual transmission. The guy was super helpful especially for being out of his element. I absolutely love my cobalt now.

Chuck

19 de sep. de 2013

Bobby White helped me get into a 2014 Honda CR-V. I had a good overal sales experience.

adam m

19 de sep. de 2013

We were shopping for an accord exl. Don Harvaugh greeted us, he was very polite and professional. Great price and my best car buying experience thus far. We will be going back to that dealership for all of our cars. The Managers were very accommodating offering us snacks, water, and laughs.

AndyShorley

16 de sep. de 2013

I selected this dealership because they participate in the COSTCO auto purchase program. The entire process was the best experience I have had purchasing a new car. In my opinion, every person I dealt with was very friendly and very honest, even the finance department. This is the first time I have walked away from a car buying experience truly happy. I will recommend Napleton Honda and John Birdsall to my friends and family.

ChristyC & BabyAlex

16 de sep. de 2013

Having had a horrible experience last time we purchased a vehicle, we were not looking forward to car shopping again. But the experience we had here at Ed Napleton Honda was excellent. Our salesperson, Gary Huffman, was so professional, personable and great to work with overall. Everyone we encountered during the buying process was pleasant to work with. We love our new 2014 CR-V!

WeRide2

15 de sep. de 2013

Demetrius was very helpful when my family stopped by the dealership. Although we were merely browsing, it would be a pleasure to make a purchase there. Everything was inviting- neat and clean, friendly, not much hassle. When we are serious we promised to return.

Paula

11 de sep. de 2013

Thanks for making my experience a great one.i love my new truck drivers great I thank u for the little joke with the peppermint and water it help but did not taste the same.thanks for taken care of me more than one way that day.My god bless all day everyday of your life. Thanks Paula J

Kate Sherer

7 de sep. de 2013

Bought a civic hybrid from Bobby White. Such a great experience!

Napleton

4 de sep. de 2013

Bobby White is new sales, but finds answers to your questions. We have decided to wait for the 2014 to come in with the type of extras we are looking for.

Carm4sms

3 de sep. de 2013

Demetrius sold me a Honda Pilot which I love, but I was told the side paneling would be fixed ( adhesive coming undone). When I went in to have it looked at, Demetrius said they didn't have the correct supplies but that I could just go to any Autozone. I was also given two keys that needed both batteries replaced. I wasn't very happy with this car buying experience.

Erin & Ben

3 de sep. de 2013

We recently purchased a new vehicle from Ed Napleton Honda. Our sales consultant, Gary Huffman, did an outstanding job. He was friendly, courteous, knowledgeable, and kept us laughing. It was like purchasing a car from a friend.This was the most pleasant car purchasing experience we have ever had. We will definitely refer friends and family!

Myra

3 de sep. de 2013

We recently purchased a used car for our son, the salesman Gary was amazing. He not only made us feel comfortable, but he kept us laughing through out the sale. I appreciate his knowledge and honest opinion on this particular car. After a few days Gary called and check on my son to see how he liked driving the car. Thanks Gary for the Awesome Service!!!!

jamesFerguson9

2 de sep. de 2013

I entered the dealership with the expectation that I would be leaving without a vehicle. My credit rating is rather low due to job loss and bankruptcy. The salesmen, Chris Anderson, however remained optimistic and worked his magic through the financing department for several hours to get me into a vehicle. I am overly pleased with the service I received which included an abundantly friendly, warm, sales staff.

LamontRice

31 de ago. de 2013

Mr. Jackson helped my fiance and I, decide what vehicle would best suit our needs. He was very kind and courteous, as well as being well mannered. When we finally decide on when to purchase our new vehicle, Id love to deal with him!

Amyscar

30 de ago. de 2013

Gary Huffman went out of his way to make me comfortable, answered my many questions and assured me that I was not buying a "Lemon". I will come back to him the next time I am in need of a car and that means driving in from Jefferson City. His sense of humor will serve the dealership well. His knowledge of autos will make all his future customers love him. Thanks and maybe next time I can buy a "newer" auto.

Judy aka "Sailor"

29 de ago. de 2013

I would like to express how grateful I am for having Gary Huffman's expertise & knowledge of the 2013 Honda CRV. This man took great time in explaining all the features on this vehicle that I purchased. I truly loved his personality & how he could make me laugh. This overall experience with him was just wonderful. Ed Napleton Honda needs more employees like him.

Alder wife

25 de ago. de 2013

I had an excellent sales experience with Demetrius. He spent a lot of time going over details of the car. He worked hard to get me the best deal for my trade-in and my new vehicle.

donnakolson

24 de ago. de 2013

My salesman John Birdsall was very easy to work with. I was in a stressful situation needing a vehicle, and he was very calming for me and helped me relax. He is very personable, thorough, polite, and accommodating. This dealership had the perfect vehicle for me. They have been very proficient and thorough through the whole process, and follow-up. I received my complete paperwork with thorough instructions to help me remember everything I needed. I appreciated the follow-up calls from the manager and John to see how the vehicle was and let me know I could call them with anything. I have never had the level of support and structure as I have experienced with this Honda dealer. John has worked with me and my needs and situation, and has demonstrated excellent service and thoughtfulness. I am very happy and thankful I had John for my salesman. This car purchase has been a very positive experience, mostly because of John. I have a vehicle I absolutely love. John is a strong asset to this dealership.

Jacklynn B

24 de ago. de 2013

It was so amazing, Gary took amazing care of us. I never thought I'd get financed. He had a great sense of humor and even though I was nervous he still calmed me down and made me laugh and relax.

KatieN

22 de ago. de 2013

Our salesman was very helpful and knowledgeable!!! He was relatable and willing to work around my schedule for an appointment! The process was a little slow, but that was just because I was anxious to drive my new Honda Civic!

Gladys1914

20 de ago. de 2013

Andre, was very helpful, the first car I saw I bought. I had a 2002 Honda Civic Ex Sunroof, that is what I was looking for and found it.I had great service on my 2002 with Ed Napleton & brought it in for all the service.

Robert Doebelin

19 de ago. de 2013

Excellent salesman. Very pleased with service and knowledge. Courteous gentleman.

lancehaney

17 de ago. de 2013

The overall experience of working with Don Harbaugh on buying a new Honda Pilot was very good. The cars I was interested in were brought up to the front for me to view side-by-side. The pricing was clear and working to get the financing that fit my needs the best was no issue at all.

kirstin75

12 de ago. de 2013

I could not fault the service and care Gary and the team gave me. I am so pleased with the car and I can't believe the deal they worked out for me, it is far better than any other option I was offered by other car dealers! I am one very happy student!

Melinda

11 de ago. de 2013

I recommend my salesman, Shane, to everyone. He was very professional and helpful. I was not happy after the sale waiting for 2 hours to meet with the business manager and have him try to talk me into spending more money to make my payment higher (which I stressed that I could barely afford the monthly payment, so I just said no.) I know that is their job but times are tough. Overall, it was a good experience and last but not least, I love my new Honda Civic! Awesome car!

Terriedesloge

6 de ago. de 2013

I called up to the store asking hat the best deal on a pilot was, Don told me they had an unbelieveable deal. As I don't trust car salesmen I shopped around but he didn't lie!!! He delivered amazing service with an unbeatable deal. Thank you again.

Bonnie L.

6 de ago. de 2013

I just bought my 5th Honda from Napleton. This current purchase 8/5/2013 was the easiest, non hassle, and courteous deal yet. My salesman, Andre worked real hard to get me my price. The New car Sales Manager, Lamarr was friendly and courteous. The purchase was fast, easy and totally organized. I also know the service department has the BEST service tech "Brian Guber" who won't overlook what is needed for your car to be SAFE and road worthy. ALL kudo's to this dealer. My 5th Honda won't be my last. <3

Steve B.

23 de mar. de 2013

We recently purchased a new Civic for my son. The sales people at Ed Napleton were very courteous and took time to show us all the features on the car and answer any questions we had. They were very competitive on price and once we decided to purchase from them, we found that they had an outstanding selection of vehicles to choose from. Everyone there was helpful throughout the process and there was never any pressure from anyone. We feel we purchased a great car from a great team.

TL9998R

15 de feb. de 2013

We bought a new CR-V from Holly Davidson. The ENTIRE staff was incredibly polite and professional. All questions were answered. Needed minorservice and had a small problem. The service manager interviened. When the smoke settled I was happy. Brian Guber, master mechanic, answered myquestion during his lunch at a burger joint. I followed his advice and my problem was corrected. I highly recommend Ed Napleton Honda in St. Peters, MO.

Seberle18

22 de ene. de 2013

Shane was such a helpful salesman. He found me the car of my dreams and were able to work out a great deal. He is very knowledgable about the cars he sells. I felt very relaxed and comfortable with this man, unlike most pushy salesmen!

pkyates

22 de dic. de 2012

Dan, Mark and John were helpful and friendly. The pricing was right on, and got a good value for my trade in. The service after the sale was exemplary. Getting a courtesy car for a paint touch up on the purchased vehicle was invaluable.

christina2506

20 de dic. de 2012

I want to commend Shane Lough, he was wonderful. He was so helpful, knowledgeable, friendly and such a professional. I told him what I was looking for in a car and he did his best to find me exactly what I wanted even the color. I bought a brand new accord and Shane sat in the car explaining all the features and how they worked which I thought was very nice. He was very patient with me and I appreciated all his help. I highly recommend him. The only negative thing about the dealership was the finance department, way to pushy and did not trust him.

too late

15 de nov. de 2012

Best customer service I've ever had from a dealership will most definitely recommend it to all my friends family and coworkers , and I will buy next vehicle from ther

joannaandsteve

12 de nov. de 2012

Everything was postive about our experience, except we did feel a little pressure tobuy the extended warranty, which we did eventually decline. Also, several employees were very kind to our kids, giving them everything from a balloon each to water bottles and then later, several snacks including cookies and fruit snack. The next day when we returned the title/keys to our trade-in, several of the employees in the show room remembered our kids' names.

stacy6

9 de nov. de 2012

Let me start by saying I had been to many diffrent dealerships before arriving at Ed Napleton, Which the majority of the other sales people I ran into seemed to either be to pushy and not listen or not interested in helping me at all! Once I arrived at Napleton I was greeted by Shane, and after explaining to him what it was that I was looking for he said I have just the car, I'll pull it right up front for you. While he went to get the car for me one of the Managers,John Doorack came out to say hello and thanked me for coming out. It was refreshing to have a manager come out and make me feel welcome. Within a couple minutes Shane pulled up in a Civic. It had everything I explained I wanted. We took it for a test drive and I knew right away that this was not only the perfect car I had been shopping for but also the perfect salesperson and dealership! When we got back from our test drive It was time to work out the price, which is supposed to be the hard part right? Wrong!! Both Shane and John were more then fair with my trade and the price of the civic. paperwork didnt take long at all and Mark in finance was also Great!! This has been my absolute BEST experience buying a car! Thank you everyone from Ed Napleton Honda!

Ikaros

5 de nov. de 2012

Using our Costco membership, we recently purchased 2 cars at Ed Napleton Honda in St. Peters. In the past, we have purchased cars from a number of Honda dealerships around metro St. Louis, but currently have the best report to offer for this one. After a lot of online research and interaction with other dealerships, we negotiated a great deal on a 2011 certified vehicle and a 2012 new vehicle at Napleton. We came pre-approved for a loan in both cases, but they beat one of our rates, so we went with the dealership. Our salesman Ken Culver was the best! Final agreements were made with Mike's approval. Folks, keep in mind that you are buying a car. Negotiations are going to take place from the moment you walk in the door. Be prepared. Relax. Be sure about what you want to do. They are in business to sell cars and make money. You are there to get the best deal possible and leave as a valued and satisfied customer. We found Ken and Mike respected straight-talk and we left knowing it was a Win-Win for them and for us. We will definitely go there for servicing, and we will buy there again. Couldn't be more pleased!

gnik.ee

28 de ago. de 2012

I will never return to this dealership again. Initially the experience was pleasant. I was able to test drive two vehicles and the salesman (Chris Saxe, self proclaimed christian who would be fair to me because of his religion) was decent to deal with. After the initial test drives when I told him I was ready to leave because I was still researching vehicles he offered to let me test drive one of the vehicles home. I accepted, which was a huge mistake. Here's a tip, if you leave your keys at this dealership expect to be virtually kidnapped upon your return. I noticed that one other customer had the same complaint. I drove home and showed the vehicle to my wife and then returned to the dealership to get my car and ask Chris to call me with pricing on the vehicle with and without a trade. I had a price at another dealership on a new 2012 Accord SE that I gave him to work against. He must be hard of hearing because I told him that I had plans and would need to leave and that my wife was home waiting on me with our children and that I would absolutely not be purchasing a vehicle that day. Instead of honoring my request, Chris asked me to wait for some great pricing, said it would only be 5-10 minutes. Since it didn't sound unreasonable, and I'm too nice, I agreed to wait. Then the pushy sales tactics started. A lot of wasted time with back and forth because their offers were unrealistic (half the blue book value on my trade in) and they kept pleading for me to wait a few more minutes to get an agreeable price. Every time I told him I needed to leave and that he could contact me later he would guilt me into staying for a couple of more minutes, their way of virtually kidnapping you. Finally I had to get a manager and inform him that I would be immediately leaving and he needed to get my keys. Huge waste of my time.I called Chris the next day and requested him to get the generic number that we had discussed. Being the ultimate salesman he responded with, its on my managers desk why don't you schedule an appointment today and come in and we can discuss. I set up an appointment and was unable to make it. Then the non-stop phone calls started. Chris is a master at leaving passive aggressive voicemails. Here's a clue, if I don't call you after 2 voicemails I'm not going to call you after another 2. Please don't waste your time with this dealership.

Elizabethw

26 de ago. de 2012

They lied about pricing, tried very hard to sell us a car we did not want, lied about financing and then to top it off I have to put a fraud alert on my credit report because there employee may be using my information to obtain financing!!!! It was awfull go to Frank Leta..

tiger72245

1 de ago. de 2012

After setting up an appointment and arriving at the dealership my wife and I were greeted promptly by the sales person. That was good - waiting to buy anything is irritating. We did not buy the car at this appointment and when a sales manager came in to visit with us (this is usually the "hammer") he did not pressure us to buy the car. Because of the good experience we decided to return with our trade-in a couple of days later and bought our CRV. Althoug we live several miles away we are glad we did business with this dealership.

rblilly3

25 de jul. de 2012

It was a tossup between Bommarito VW and Ed Napleton Honda as far as whether to sign a lease on a Jetta or a Civic. Bommarito hassled me so much, I walked out the door, and when the manager came running out, asking me where I was going, I told him "I'm driving down the street to Ed Napleton and signing a lease on a Civic". Ed Napleton is no hassle, with friendly service, and my lease payment is very reasonable. I love the car and get great gas mileage. John Doorack(JD) my salesperson was very professional and friendly. This is my second lease with Napleton, and there will probably be a third. Thanks, Ed Napleton Honda for a great buying experience. I've used the service department in the past, too, and I think they do an outstanding job.

mesiders

25 de jul. de 2012

Great price, great service. We're very happy with our purchase of the 2012 Honda Odyssey. The negotiation process was longer than we expected but overall we're very pleased.

Umbarger

20 de jul. de 2012

great Experience all around from sales to finance. Not high pressure. I would highly recoment them based on my experience. Job very well done start to finish.

Jim Edwards

20 de jul. de 2012

I've dealt with a number of excellent salesmen, but what separates the best is a genuine interest and care for the customer. Most salesmen just want a sale for them. Ken wants to assist the customer getting exactly what they want/need. He is very open, as was the Sales Manager and staff. I highly recommend them. (However, if you bake cookies for them, make certain you don't give them just to Ken.) No one else will get any! This is a 1st-class dealership!

cmason1234

20 de jul. de 2012

This is the second car I have purchased from Ed Napleton Honda of St. Peters. They have treated me fairly and with respect on both occasions. I went in willing to talk with any sales person, but ran into Holly Davidson who has now helped me purchase 5 (or maybe it is 6) vehicles. He is the ultimate in non-pressure salesman and tells you right up front do what makes sense for you and he really does mean it. I have walked away at another dealership and he called to thank me for my time and let me know to stop back in when I am next looking for a vehicle.The signing of the papers was also a very stress-free time. We were offered several add-ons, such as Gap Insurance, pre paying for first service times, etc. but the attitude was very much do what makes sense for you, we want you as a long-term customer, not a one time visitor.

ahare12

18 de jul. de 2012

The service team is always quick to get you in and out. They are very friendly and explain exactly what the issue is and the cost to fix it. They wash your car before returning it to you. Great Service with a Smile.

stlpilot

15 de jul. de 2012

I would not recommend service work at Ed Napleton Honda. I had my hood repainted at this dealership. To my surprise, the my car was driven off premises to be painted at some unknown location. The service advisor gave me two different locations to locate my car and neither was the one where the car was painted. My car returned painted BUT absolutely filthy. Service advisor advised me that the car was ready. When I questioned the quality and most importantly the white paint residue all over the engine compartment and the passenger cabin, the service advisor was unapologetic. She eventually offered to detail the car the following day. I returned the next day to find out that I was lied to. I advise future customers to GET EVERYTHING IN WRITING. This dealership should not be trusted! I will certainly never return to Ed Napleton Honda, especially after no response from a letter I wrote to the general manager, which was never answered.

stlpilot

15 de jul. de 2012

I would not recommend service work at Ed Napleton Honda. I had my hood repainted at this dealership. To my surprise, the my car was driven off premises to be painted at some unknown location. The service advisor gave me two different locations to locate my car and neither was the one where the car was painted. My car returned painted BUT absolutely filthy. Service advisor advised me that the car was ready. When I questioned the quality and most importantly the white paint residue all over the engine compartment and the passenger cabin, the service advisor was unapologetic. She eventually offered to detail the car the following day. I returned the next day to find out that I was lied to. I advise future customers to GET EVERYTHING IN WRITING. This dealership should not be trusted! I will certainly never return to Ed Napleton Honda, especially after no response from a letter I wrote to the general manager, which was never answered.

parent

12 de jul. de 2012

My daughter and I were in the Ed Napleton Honda dealership today to purchase a used car. The salesperson was great! However we had to wait 2 1/2 hours to talk to the financing people, only offered water, the sales manager didn't even try to make us feel comfortable then when the finance gentleman came out he told me he "might" get me taken care of tonight and then when I told him to walk with me out to the car he walked away from me completely then the salesmanager finally came over to see what the issues were and he didn't even apologize for the lack of attention and allowed us to walk out of this dealership. Know that the saleslady was great! But the support staff lack customer service skills.

letnicm

11 de jul. de 2012

Purchased a 2010 Certified Odyssey. Traded in a 2006 Chrysler Town & Country. Thesales process was long but I had made it clear we were heading to another dealershipand after thinking about that I'm sure the stall was intentional. The real problemstated after we took delivery. We did not have our trade title as it was in out safedeposit box. We were instructed by all involved to just bring it in the next day.We proceeded with those intentions. I was given a "We owe" for a set of headphonesto the DVD system as they were missing. We contacted the dealership and advised wewere in possession of the trade title and would be in to turn it in and get our newtitle for the vehicle we had purchased. I was then informed that I would not be getting the title to our purchase as it took 10 days for our check to clear and after that the title clerk would mail us our title work. We had issued the dealership a bank check not a personal check. There is no way such a check could be bad. I informed the salesperson that the problem was out plates were due for renewal and we were getting ready to leave town on vacation (driving vacation) She called me back and informed me she would get with the General Manager and try to solve this. She also informed me the headsets would be available upon my arrival. When I arrived at the dealershhip, OUR SALES GIRL WAS GONE, NO HEADPHONES AND THE GM KNOW NOTHING ABOUT THE ISSUE. When I explained the concern to the GM he stated they were in the right and would not issue me the registration paperwork until they were sure the check had cleared. There was no concern for the fact that I had to drive on vacation across 5 states with improper issue of registration. I really thought this was a dealership who would be straight. It is just like many of the others, once they get your money the rest is just - well it just matters notLooking back, I wish I had just walked away form this deal.

chendhil

7 de jul. de 2012

it was a great experience shopping at Ed napelton Honda and buying my Honda Odyssey. the sales man was very gentle and they worked with me to give me the best offer and loan that met my criterias.

scarns

3 de jul. de 2012

This was my first visit to Ed Napleton Honda and based on this experience, I will be returning when my car requires maintenance. The price for an oil change was much lower than at other Honda dealers I have used in the past, even for synthetic oil. My car was also finished much faster than the original estimate. I also like that I was able to schedule an appointment for an oil change instead of dealing with first come, first serve where the wait times can be lengthy. The online scheduling process was also incredibly easy and efficient. Overall, a great experience and a happy customer!

Tim Dailey

29 de jun. de 2012

Considering some people would rather have a root canal done at the dentist, than go to buy a new car, we wanted to share our FANTASTIC new car buying experience at Ed Napleton Honda in St. Peters, Missouri. My wife, Julie, and I just bought a 2012 Honda Civic EX-L W/Navi from Ed Napleton Honda. Our sales associate was Jessica Vaccaro. She made our new car buying experience fun and easy. Jessica was very accommodating and met with us on our schedule. She was extremely friendly, knowlegeable and NOT pushy at all. We feel like we made a great deal and we LOVE our new Honda. We told Jessica exactly what we wanted and she located the car for us the next day. It was a very smooth transaction. When we went back to pick up our new car, Jessica took a lot of time showing us everthing about the car including how to use our navigation system. This was a huge help since we have never owned a car with navigation and we LOVE it! Jessica even connected our phones via Bluetooth and got it all set up for us including voice commands....That is GREAT service after the sale. If you are looking to buy a Honda, we HIGHLY recommend seeing Jessica Vaccaro at Ed Napleton Honda! She will not pressure you and she will make buying a new car fun, fair and EASY the way is should be! When we went to the finance department, we met with their business manager, Mark Pappert. Mark was VERY professional in appearance, well spoken, nice, friendly, calm and he really took his time with us. He was very experienced, knowlegeable and explained everything. He was happy to answer any questions we had. Again, Mark made us feel relaxed, and he was not pushy at all. It was like talking with an old friend. We immediately felt at ease and trusted both Mark and Jessica. After we initially made the deal and before taking delivery, Julie and I had to go out of town for a previously scheduled trip. During this time, we were kept abreast of progress etc., via texts and phone calls. The follow up after sale has been fantastic by Jessica, Mark and even a very nice secretary named Rolanda(?)We did a lot of research and visited several dealers prior to going to Ed Napleton Honda and we were extremely satisfied with the way we were treated there. If you are in the St. Louis area and are interested in purchasing a new Honda, WE HIGHLY RECOMMEND STOPPING BY ED NAPLETON HONDA AND BE SURE TO ASK FOR JESSICA VACCARO IN SALES AND MARK PAPPERT IN FINANCE! Happy car hunting!!Tim and Julie Dailey

rescue17

17 de jun. de 2012

We visited looking to lease with the Honda factory Lease deal. We already knew the advertised price for the LX Odyssey but we were interested in an EX-L. We test drove the car and then asked what we thought was a simple straightforward question of what the price would be for the EX-L. Also thought we would inquire as to how much we could get on a trade in. Told them upfront we were only looking at some numbers and were not ready to buy. We wanted to know if it was feasible.This is when everything went bad. We got the usual sales tactics and then whammy they low balled trade by several thousand dollars. We asked for our keys and got runaround for another hour. Then Shane brought the price and whoa almost double what the factory price was for the LX and it wasnt the factory deal at all as there was a huge security deposit. Way to go Shane on your listening skills. Again asked for the keys and another round of waiting and then a manager shows up and asks if we can work something out tonight. Really! I say no way and again ask our keys. Shane stupidly asks if we're going to continue to drive our old car than buy a new one from him. To Summarize: they low balled a potential trade and high balled and bait and switched the lease. Avoid Shane, He is not interested in customer service only how to pad his pocket. He doesnt listen to customer either just wants the sale. (check out my review at Frank Leta Honda guys, you might learn something)

willlyn512

3 de jun. de 2012

I found the representative to be very courteous and efficient. He responded to my inquires regarding replacing the timing belt and provided information that was not clearly defined in the Owners Manual. I was also pleased to find that my car had been washed before returning it to me.

schristen

31 de may. de 2012

The sales person (Hollie Davidson)that I worked with was very nice. He was diligent in keeping us informed about the status of the delivery of our van. When we came in to sign the paperwork, he was detailed in all of the explanantions. When we had to come back to resign a contract, he made a point to come to me and my family to say "hi" and to make sure that we were happy with our new purchase. When we walked into the dealership, everyone would say "hi" to us. When we signed our financial papers, Mark went through each and every paper in detail. When he found out that we would have to resign a contract, he notified us immediately and then gave us an option of sending it to us FedEx or letting us come in to sign it. All of the people there were friendly and easy to talk to. I would recommend them to any of my friends or family.

1janet

31 de may. de 2012

I have not had my car serviced yet, but I recently bought a new car from this dealer and the people were amazing. Very helpful which made the entire buying process very painless. I was in and out of the dealer much faster than I thought I would be.

sampliers

31 de may. de 2012

I recently came to the lot to look around and got serious about wanting some specifics if I were to buy a car. Frank helped me locate the car I was looking for from another dealer and made sure I had everything I wanted. After all a brand new car should be perfect. I was glad tat Frank made the effort to make sure I was satisfied with my purchase.

dreed822

31 de may. de 2012

Having purchased all my own vehicles over the last 40 years, I found this to be the most professional experience. Not only was Hollie Davidson an experienced salesman but he treated me as though this were his most important sale. He listened and asked questions to be sure I would be satisfied with the outcome of choices I would be making. He would demonstrate dash and auto usage items and then question in a way that put me at ease and comfortable without apprehension. He was one of the most efficient and sincere sales people I have ever encountered. He was a true GEM!

snorth

31 de may. de 2012

I like coming to this dealership (Napleton). It is friendly and clean. The people are always kind. Thank-you for sending discount coupon for services. We have been coming to you for many years and would recommend you to pepole and have done it. Thank-you

stpkas

31 de may. de 2012

My favorite part about my buying experience with Ed Napleton was I was in and out of the dealership in under 2 hours. I went in to purchase a 2012 CR-V. We were there having our 2008 Honda CR-V serviced, walked into the showroom, and John approached us asking if we needed help. I said I wanted to look at the new CR-V, and he walked us to where one was. It was cold out that day and we had our baby with us, he offered to drive it into the service bay so we could take a look at it where it was warm. Above and beyond doesn't even begin to describe how amazing John was throughout the whole process. I came in knowing what I wanted and John delivered. Every question I had he was able to answer and there were no surprises. We had such an enjoyable experience I will always buy my cars from him.

apantoja

31 de may. de 2012

The Dealership was great. It was very quick and easy to purchase my new Honda Pilot at a fantastic price! Everyone was also very nice.

FSchaper

31 de may. de 2012

I bought my Honda Odyssey from Ed Napleton . I have always received excellent service. ENH goes out of the way to make the me happy.

kdorlac

31 de may. de 2012

I felt Hollie and the dealership went beyond their limits to be sure I felt comfortable with my deal and made owning my first Honda a memorable experience

Fmounce

31 de may. de 2012

When I first contacted the dealership I was looking for a vehicle for myself. Because of certain circumstances, I had to purchase that vehicle from a different dealer, However this dealer and Chad never let me wonder off without trying to help me in the future. When it came time to help my son get a new vehicle, this dealer, Ed Napleton, took steps to help my son and myself that I would consider up and beyond the normal call of service. Thus I was able to help my son purchase his new Honda Civic and we are very happy with the dealership and all personal that were involved. I really feel that the people that work there are super people and the really care for others to try and help them in every way they possibly can. Thnaks to all the staff at Ed Napelton Honda!

lomezy21

31 de may. de 2012

I take our cars to Ed Napelaton Honda to ensure I get the proper service from qualified Honda specialists. When it comes to the best service for my Honda I take it to Ed Napelton Honda. They get the work done right and fast!

JProvasnik

31 de may. de 2012

I have been very happy with my Honda Fit - Sport Model and the options purchased. I recently had a problem with the blower fan and was able to get an appointment in one (1) day. They located a new fan and installed it that afternoon to make my ride much cooler in the 80 degree weather that hit the area early this year. I am ready to take on the heat of summer comfortably in my Honda.

LindaRPs

31 de may. de 2012

I have had very little go wrong with my Accord. Exceptionally reliable. When I have had an issue the service department is very eager to work with my schedule, get me to and from work and explain the service to my satisfaction. They have surpassed the service I received at the local Mercedes dealership. Yes I traded my Mercedes for a Honda and have never regretted it.

jdlqh8

31 de may. de 2012

I had a maintenance required light on and the same day I called I got my car in and an hour later I had my car back. Everyone was very nice and made me feel like I was their only care in the world. When it came to discussing price I was relieved to not feel like they were selling me anything. It was very clear what was recommended versus what was required and I greatly appreciated that. I will continue to to come back to Ed Napleton Honda because I trust that they will be completely honest with me. Thank you Ed Napleton Honda!!!

T.Mueller

27 de may. de 2012

First off, we spent over 2 months looking for a car. Several times we called or visited Ed Napleton Honda only to find that they couldn't find the car they had listed on their website or on AutoTrader.com. They have the worst record-keeping out of all the dealers we visited. Make sure to call in advance and check if they have the car. If they say they do, ask them to go out and make sure! Because if they can't physically touch it, they probably don't have it. I am not over-exaggerating. These people will waste your time if you let them. Other than that annoyance, they are very nice and helpful! We went to look at a CR-V they had listed and were able to negotiate a decent price for it. We wanted to sleep on it and found an unbeatable deal elsewhere by chance which we couldn't pass up. But Shane and John were both very nice and I would recommend them and this dealer. I can only hope that they hire someone competent soon who will keep their inventory more updated.

rbeasley

16 de may. de 2012

I was given a loaner car because my van was in for an entire day for routine maintenance. The service technician I worked with was very friendly and helpful.

jdlqh8

20 de abr. de 2012

I had a maintenance required light on and the same day I called I got my car in and an hour later I had my car back. Everyone was very nice and made me feel like I was their only care in the world. When it came to discussing price I was relieved to not feel like they were selling me anything. It was very clear what was recommended versus what was required and I greatly appreciated that. I will continue to to come back to Ed Napleton Honda because I trust that they will be completely honest with me. Thank you Ed Napleton Honda!!!

LindaRPs

18 de abr. de 2012

I have had very little go wrong with my Accord. Exceptionally reliable. When I have had an issue the service department is very eager to work with my schedule, get me to and from work and explain the service to my satisfaction. They have surpassed the service I received at the local Mercedes dealership. Yes I traded my Mercedes for a Honda and have never regretted it.

JProvasnik

17 de abr. de 2012

I have been very happy with my Honda Fit - Sport Model and the options purchased. I recently had a problem with the blower fan and was able to get an appointment in one (1) day. They located a new fan and installed it that afternoon to make my ride much cooler in the 80 degree weather that hit the area early this year. I am ready to take on the heat of summer comfortably in my Honda.

lomezy21

10 de abr. de 2012

I take our cars to Ed Napelaton Honda to ensure I get the proper service from qualified Honda specialists. When it comes to the best service for my Honda I take it to Ed Napelton Honda. They get the work done right and fast!

Fmounce

22 de mar. de 2012

When I first contacted the dealership I was looking for a vehicle for myself. Because of certain circumstances, I had to purchase that vehicle from a different dealer, However this dealer and Chad never let me wonder off without trying to help me in the future. When it came time to help my son get a new vehicle, this dealer, Ed Napleton, took steps to help my son and myself that I would consider up and beyond the normal call of service. Thus I was able to help my son purchase his new Honda Civic and we are very happy with the dealership and all personal that were involved. I really feel that the people that work there are super people and the really care for others to try and help them in every way they possibly can.Thnaks to all the staff at Ed Napelton Honda!

kdorlac

21 de mar. de 2012

I felt Hollie and the dealership went beyond their limits to be sure I felt comfortable with my deal and made owning my first Honda a memorable experience

FSchaper

21 de mar. de 2012

I bought my Honda Odyssey from Ed Napleton . I have always received excellent service. ENH goes out of the way to make the me happy.

apantoja

21 de mar. de 2012

The Dealership was great. It was very quick and easy to purchase my new Honda Pilot at a fantastic price! Everyone was also very nice.

stpkas

21 de mar. de 2012

My favorite part about my buying experience with Ed Napleton was I was in and out of the dealership in under 2 hours. I went in to purchase a 2012 CR-V. We were there having our 2008 Honda CR-V serviced, walked into the showroom, and John approached us asking if we needed help. I said I wanted to look at the new CR-V, and he walked us to where one was. It was cold out that day and we had our baby with us, he offered to drive it into the service bay so we could take a look at it where it was warm. Above and beyond doesn't even begin to describe how amazing John was throughout the whole process. I came in knowing what I wanted and John delivered. Every question I had he was able to answer and there were no surprises. We had such an enjoyable experience I will always buy my cars from him.

snorth

11 de mar. de 2012

I like coming to this dealership (Napleton). It is friendly and clean. The people are always kind. Thank-you for sending discount coupon for services. We have been coming to you for many years and would recommend you to pepole and have done it. Thank-you

bharger

4 de mar. de 2012

So far everything from the sale of vehicle to the service experience has been above average. All the people who work there seem to enjoy being there. They all speak, have smiles on their faces and act happy.

ethel22

4 de mar. de 2012

The salesperson addressed all my needs and listened to what I wanted. I got the card I wanted at the price I wanted at the interest rate I wanted. I am very pleased

dreed822

1 de mar. de 2012

Having purchased all my own vehicles over the last 40 years, I found this to be the most professional experience. Not only was Hollie Davidson an experienced salesman but he treated me as though this were his most important sale. He listened and asked questions to be sure I would be satisfied with the outcome of choices I would be making. He would demonstrate dash and auto usage items and then question in a way that put me at ease and comfortable without apprehension. He was one of the most efficient and sincere sales people I have ever encountered. He was a true GEM!

StewMan

29 de feb. de 2012

I had every intention of buying the Honda Accord due to a past history of problem free Accord ownership (both my Daughter (97) & Son (99) still have their Honda's). I was treated with respect & expect that to continue for years to come. In order to meet my needs, the car had to come from another Dealership. Although this took a few extra days, I was allowed to use a loaner car until my vehical arrived. I'm very happy with my choice of car & Dealership.

sampliers

24 de feb. de 2012

I recently came to the lot to look around and got serious about wanting some specifics if I were to buy a car. Frank helped me locate the car I was looking for from another dealer and made sure I had everything I wanted. After all a brand new car should be perfect. I was glad tat Frank made the effort to make sure I was satisfied with my purchase.

schristen2006

15 de feb. de 2012

The sales person (Hollie Davidson)that I worked with was very nice. He was diligent in keeping us informed about the status of the delivery of our van. When we came in to sign the paperwork, he was detailed in all of the explanantions. When we had to come back to resign a contract, he made a point to come to me and my family to say "hi" and to make sure that we were happy with our new purchase. When we walked into the dealership, everyone would say "hi" to us. When we signed our financial papers, Mark went through each and every paper in detail. When he found out that we would have to resign a contract, he notified us immediately and then gave us an option of sending it to us FedEx or letting us come in to sign it. All of the people there were friendly and easy to talk to. I would recommend them to any of my friends or family.

1janet

14 de feb. de 2012

I have not had my car serviced yet, but I recently bought a new car from this dealer and the people were amazing. Very helpful which made the entire buying process very painless. I was in and out of the dealer much faster than I thought I would be.

1988toy

10 de feb. de 2012

From calling in my appointment, to meetinting with the service writer, I was delt with very professionally. Everyone was very friendly and welcoming. It was a pleasant experience.

scellar

9 de feb. de 2012

Everyone was very friendly and helpful. They spoke to my three year old son and gave him a balloon. He was so happy when John gave him the balloon, which made me happy. They shuttled me home and came to pick me up when my car was ready. I could not be more pleased with the service they offered me!

Dolores Graves

6 de feb. de 2012

Purchased the Honda Civic from an individual. Service was good and everyone was very friendly and heplful. This was my first time at this dealership.

kschnagl

6 de feb. de 2012

Great job with oil change and took care of warranty work at same time.We were headed on a trip so it was great to get both taken care of at the same time.

ems233

2 de feb. de 2012

I have to drive 3 hours round trip to get to this dealership so you KNOW I really like them. They are friendly, very knowledgeable, professional and courteous. They keep you apprised of your vehicle's status while you are waiting. Their customer lounge has free bottled water and snacks, spotless restrooms and comfortable chairs. If you don't like a lounge they will have someone drive you to Mid-Rivers mall. I also traded and bought a new Ridgeline here in '06 (the vehicle I was having maintenance done on). You can definitely deal with these salespeople.The following is a plug for Ridgeline. Normally I trade off my vehicle every 2 years looking for the perfect one but I am so impressed with the versatility of this truck (waterproof trunk under the polycarbonate bed, 2-way tailgate, smooth ride, responsive steering, tows great, etc., etc., that I still own the '06 which looks brand new.

stacyolson

1 de feb. de 2012

I have been a very satisfied customer of Ed Napleton Honda. When I have brought my vehicle in for service they have been very efficient and have resolved my issues.

appleford

31 de ene. de 2012

Employees friendly and helpful. Sales staff worked hard to accommodate the price I wanted. I would have preferred lower financing interest rate. I did not expect a leaking shock absorber on a new vehicle but service staff persistently traced the problem.

harrtj

25 de ene. de 2012

Dealership service dept got me in quickly when I had a problem, and when part came in, did the repair under warranty in a timely manner. Provided me a ride. Helpful

pbailey1951

24 de ene. de 2012

This was my third sales experience with Eda and Ed Napleton Honda. Everyone was pleasant, patient, and very helpful. I am very pleased with the entire transaction and experience.

cohen400

22 de ene. de 2012

everyone was great to work with. they made great efforts to meet our needs. we had financing issues and nick and mark made everything work they way we needed.

daveonet

18 de ene. de 2012

Let me start by saying I did not need a new car. I was just looking, but had a pretty good idea of what I wanted. We stopped in to Ed Napleton Honda to take a closer look at the Honda lineup and possibly test drive one. John Doorack greeted us at the door and listened intently as I explained what I was looking for. After a few minutes John came back with the exact car I had described. He also took the time to allow me to look around at the other choices, and let me bounce ideas off him. I have purchased many new cars in the past and I've never had such a pleasant experience, it was like working with a good friend.So far, from the finance representative, the people at the parts counter and the employees in the service department, everyone I've encountered at Ed Napleton Honda has been exceptional. I have already recommended Ed Napleton to my family and friends.Thanks!

mami777

16 de ene. de 2012

I have had 4 hondas and came here for the next one. They were great to deal with and gave me a fair price on my trade in, which was a honda! I love their carsr and this dealer didnt let me down. Good buying experience overall and I will ikely return here in the next 7 years or so to get my next one.

nissingmh

13 de ene. de 2012

We had a very good experience with Napleton Honda and would recommend it to anyone.The staff was excellent. The salesman, John Doorack, spent plenty of time with us answering our questions. He was kind and knowledgeable; what he didn't know, he quickly found out for us. He was not pushy but had a "winning" personality. He sold us what we wanted and not what he wanted to sell us. Nick helped us with the paperwork once we closed the deal and was also friendly. Everything was in order when I presented it at the DMV. John Hesele in the service dept. assisted me when I returned with the van for the LUXX care application. He was personable and promptly handled everything smoothly.We have been happy with the vehicle we purchased and the dealership we purchased it from. Thanks, Ed Napleton Honda!

buyyer

13 de ene. de 2012

The reason why I have given the rating the highest. Is the caliber of people working at Ed Napleton Honda are far above the competition in the people skills and dealing with customers throughout the process. From the initial internet contact response, to searching for the right automobile at the best price and closing the deal with the vehicle orientation at the end of the sale, and the follow up phone calls to check if everything is OK!

yetiman15

11 de ene. de 2012

The service man was very friendly.He informed me that my tires would be due for a rotation on my next visit. My car was promised at a certain time and I was called within that time to pick it up. My car was washed.

HINKLE

11 de ene. de 2012

everyone is very friendly,courteous and helpful. When called with problem, said bring right over and we'll check it out for you. Eda was a delightful sales person to help me decide on which car to purchase. I always prefer working with the dealership that I purchased car from to establish a relationship that I can count on when/if I have a problem.

srm57

8 de ene. de 2012

Bought a new Honda Accord in 2010. Have been bringing my vehicle in for regular maintenance and have always been pleased with their service and customer satisaction.

Melodytrue

5 de ene. de 2012

Great dealer to deal with. They were always courteous and helpful. I was very pleased with what they gave me for my trade in. I was very happy with the dealer, the car and the sales staff.

slb8104

4 de ene. de 2012

Everyone in the service and saled departmenthas been exceptionally friendly. The service we have gotten since we bought the car has also been good except that less than a monthe later there was a nail in my tire and it cost me $40 to fix. My car washes are a great perk and the two salesman we worked with were great and have checked in on us since.

wabbit 2

1 de ene. de 2012

i have bought a car here before and everybody was very nice that why i bought my new c r v at ed napleton honda and will come again.

kevinlewisfoster

30 de dic. de 2011

George and Doug both went the extra mile to help us select a vehicle for our daughter to drive and allowed us to drive home several cars for her to look at and test drive. We selected another car for our daughter but because of great service and excellent deals we bought a CRV for my wife to drive based on their help.

kooljmi

30 de dic. de 2011

I was very pleased with the service at Ed Napleton. All of the employees worked with me, and mad me feel at ease with purchasing my new car. I will definitely recommend them to anyone who is in the market for a new car. Great service!

aauummm

27 de dic. de 2011

The people at the dealership were prompt and had everything waiting for us when we got there. Most of the deal for the new Honda and the trading in of our old Honda was done over the phone and by email. Everyone was polite and courteous and helpful. They answered all questions thoroughly and explained all of the costs in purchasing the new vehicle. The paperwork was done quickly and efficiently. The new car was detailed nicely and fully ready to go with a full tank of gas.

jfherndo2828

23 de dic. de 2011

We've bought and serviced 3 new Odyssey's and a one new Ridgeline from Napleton now. They sell a quality product and make the sales and service experience exceptional. The customer reps are knowledgeable and aggressively helpful towards my wife and I.

donnawam

22 de dic. de 2011

Great service employees, the work that I asked for was completed quickly. My van was washed without asking. The young lady service rep was excellentand I am due to have my Honda Accord in for service. See you then...

LoveMyHonda14

22 de dic. de 2011

I went to Ed Napleton after visiting several dealerships in the area and found them to be the most friendly and interested in obtaining my business. Ken Culver was very friendly and took the time to explain the functions of the two cars I was interested in which was the insight and civic. After several hours Mike the General Mgr sat with me and help me understand the different between the hybrid and the eco model which is what I brought because I was trying to save on gas. The dealership employees are just exceptional from the receptionist to the financial team. I could not have hoped for a better experience, and since I was so happy my husband brought the CRV and just as please. I recommend before buying at another Honda dealer in St. Louis to visit Ed Napleton first because I can assure you will get the best deal possible and the most friendly staff.

dmj45

19 de dic. de 2011

We have used Napleton Honda service for more than ten years. They have always treated us fairly, friendly and responded to our requests. When I haven't been pleased with the pricing they have matched competitors prices. We are driving our fourth Honda, two of which we bought there. The service department is up to date with our needs and easily accessible. Wait time is in line for service. I am pleased working with their staff.

Lana Lautermilch

16 de dic. de 2011

We took the car in at the appointed time and the work was done the same day. We always appreciate the ease of having our car serviced here.

Laurie1022

10 de dic. de 2011

I arrived at the service center on a saturday without an appointment. I was seen promptly and my car was serviced. They were very courteous and friendly. I love my Honda and Ed napleton Honda. Thanks for everything.

coastallt

9 de dic. de 2011

Great Dealership to work with in every way....put forth a lot of energy to satisfy customers. Eda and her managers personifies excellence and is a role model for others in the automobile profession.

santacbaily

7 de dic. de 2011

Fast and friendly . All we had was an oil and filter change , but we were made aware of maintenance needed soon .I felt that most of the suggestions were reasonable and necessary .

Annie

3 de dic. de 2011

Tried to charge me $6000 more than what they had the vehicle listed for sale for

JJwalker

2 de dic. de 2011

Their quick service keeps my day moving with productivity! The waiting room is comfortable and always stocked with coffee and other beverage choices. Thank you!

Dlbinder

30 de nov. de 2011

I was looking for a very specific model/color of car that was hard to find. They found 2 in the midwest and worked hard to make a swap for one of them. The first dealer wouldn't even call them back, so they worked on the second dealer and finally got them to agree to a swap. They drove 250 miles away to pick it up and bring it back to their location. They called me and I was able to take possession that evening. They were very quick with the paperwork and I was out of there in time to make dinner.

They Call Me Daddy

28 de nov. de 2011

Was looking for an upgrade in size and found a Mazda CX-9 at Ed Napleton. Hollis: our salesman was very respectful and fun to hang out with while the paperwork and financial aspects were being handled. I felt that they didn't take advantage of us and, in turn, found a couple of newly loyal customers. Thank You.

harpar22

7 de nov. de 2011

I had a really old civic as a trade in and even though I did not get as much for my trade in as I would have liked to, I am really happy with how everything worked out in the end. The salesperson was nice and not too pushy, and was willing to work with me as I told him about the features that were really important to me, and then the things that I did not want to spend extra money on. I am happy I made the decision to go with Napelton Honda, and have already told my sister to take her old car there to trade it in.

ventzeslav

6 de nov. de 2011

The service was really good.The employees were very friendly and knowledgeable.I rated 3 (OK) for Price because the price wasn't very flexible.I will recommend this dealership to my friends.

bsarchett

3 de nov. de 2011

Everyone is so friendly & they were speedy at getting my oil changed. I wish they would've washed my car though like they usually do. Overall experience was great & I would definitely recommend Ed Napleton Honda.

tjshea

21 de oct. de 2011

They have been treated us great since we purchase our car in 2009. They do what they say they will do. I would highly recommend this dealership to anyone.

b25crw

21 de oct. de 2011

Service bays are very clean and professional looking.Service writers are always very friendly and helpful.Customer waiting room is well stocked with refreshments and reading material but can become somewhat crowded.Vehicle is always returned cleaned with no snags and in a reasonable amount of time. I like the early service hours during the week.

limekiwi

18 de oct. de 2011

I purchased my Honda Accord new. When the color I wanted was not on the lot, they found one at a another dealership. I have since been back for scheduled service. Everyone is super friendly and couteous. They have a nice clean waiting area with a TV, and the service is always quick. I tell everyone what a great experience I have had with Ed Napelton Honda.

Mel K

14 de oct. de 2011

We own a 2008 Honda Accord(purchased new) that has only been serviced at the dealership in St. Peters. Over the years we have worked with and spoken with various people in several departments. Recently at the last recall, a lady in the service took the time to explain the need. All the employees have been informative, knowledgeable and helpful. We have been and are extremely satisfied.

Llash

27 de sep. de 2011

They estimated an hour for the repair when I called to schedule it. They had my car done in about a half hour instead. The employees in the service dept were very friendly and helpful and the waiting room was clean.

skinnerm

14 de sep. de 2011

I have been a customer for 6 years. Good service. I will continue to be a customer unless you continue to ask for these surveys to be completed.

lukbrz

30 de ago. de 2011

Very nice and friendly. Great customer care and knowledge. Also good price and post sale care.Car was delivered clean and ready to go. A lot of courtesy and friendliness.Recommended to everyone.

jammer104

25 de ago. de 2011

Great service department. We've used them for years and they are tops. We have 2 Hondas and have had both serviced within the last couple of weeks. Both vehicles were serviced in a timely manner which I appreciate as I'm the one who has to wait when service work is done. I was also pleasantly surprised that the cost was less than I anticipated. The new store manager seems to be very customer friendly and tries to make things go as quickly and smoothly as possible. I can't say that for the previous managers.

HondaAccordowner

25 de ago. de 2011

I wanted to take a moment and thank Ed Napleton and specifically Charles Mason for an excellent purchasing experience. Charles as it turns out is a great listener. (Not a common trait in all dealers.)Charles took the time to find out what I was looking for in a new car, He understood my priorities and why I needed them. He showed me what he thought would fit my requirements. In the end, it was a simple choice of what color vehicle I wanted, (Celestial Blue) which I love. When he found out that the specific car I wanted was not on the lot he went the extra mile and found one at one of there fellow dealers. I will recommend Ed Napleton to my friends and family and I will tell them of the great experience I had working with Charles.

kaydoubleyou316

25 de ago. de 2011

My Husband and I had an amazing experience at this Location, after having what can only be described as the worst experience ever and the west county honda dealership, I contacted Logan and talked to him, he could tell we where cautious due to our last experience and he assured me they do not play those games and they truly did not. We had multiple people dealing with us and everyone of them treated us wonderfully. I will recommend this dealership to my family and friends over and over again. i believe if we would not have found them we would not have bought another Honda. I am so glad we found them. I wish every dealership was this Honest and Helpful. We will be going back from this point on. We could not be happier!

Danhoang

21 de ago. de 2011

The service advisors are very easy going. I visited several times, each time asking for appointment was easy. My car was put into service bay almost immediately right after pull in. The service was always spot-on so far. The price is reasonable. I would recommend Ed Napleton for buying and servicings your Honda car

liltgr

21 de ago. de 2011

We had a great experience. Andrew worked with us to get us a price that we were happy with on our new Pilot and the Used Cars sales worked to get us a great price for our trade in. They have checked in with us several times since our purchase to make sure we are doing great with the car. Any time we have questions or concerns we can stop by the dealer or call and we get great service. The financial department was also very easy to work with and explained all our paperwork very easily. They didn't try to sell us unnecessary extras.

willy1938

19 de ago. de 2011

the salesperson, hollie davidson, was very knowledgeable about the car and had a very friendly personality. had the car serviced several time and veryone was very friendlyand the time to do he work was reasonable. delt with the parts people and they were also very helpful. will buy from again

Kkuehler

18 de ago. de 2011

Fantastic sales staff. Answered all of my questions. Spent a great deal of time with us to help find the perfect car. Ken has called several times to check tha all was well.

eileensanker

18 de ago. de 2011

always listen to what i have to say about my car - and do what i request. they always explain what is needed to me in language that i can understand

mikemcsurf

13 de ago. de 2011

I've purchased two new Hondas from Ed Napleton during the past three years and I highly recommend them. The deals I've been able to negotiate with them are about as good as you will be able to get on a Honda, and all sales and service staff are friendly, accommodating, and very customer service oriented.

Christine Berjer

13 de ago. de 2011

Holly was great to work with.Financing was a different story, long wait, too much talkitng about personal things.We were there for more than 4 hours.

kaylabugh

13 de ago. de 2011

We are a younger couple and the service technicians have always treated us with respect and not like we are little kids. They make sure to describe the issues in understandable terms and to make sure we are satisfied with each trip.

Kayruth75

12 de ago. de 2011

My experiences at Ed Napleton have always been great! I am driven to the mall while my car is being serviced so the time seems quick each visit. My repairs are always reasonably priced. My next Honda will come from Ed Napleton!

michely

12 de ago. de 2011

I purchased a car from Ed Napleton over the phone in June 2011 - the most stress-free car purchase I have ever made. Ask for George.Ed Napleton's service is good also - very friendly and good to loyal customers.

gbrios

12 de ago. de 2011

I went to Ed Napleton to test drive and possibly buy a new Honda CR-V. John Hefele was my salesman, and he was pleasant, friendly, and knowledgeable. During the test drive, I was having a difficult time getting comfortable; I pulled over and he adjusted the seat and the headrest for me, making it much more comfortable for me. The price was within my budget, and I did purchase the vehicle. Ed Napleton Honda has been very thorough with following up with me after the sale. I would definitely purchase a vehicle from this dealership again, and would not hesitate to recommend them to my friends and family.

smwhite74

12 de ago. de 2011

There was not any pressure, we were free to look around and ask any questions. We were able to test drive exactly what we wanted (even the car on the show room floor). The salesman was very knowledgeable. The whole process was very fast and smooth. I would recommend this dealership to my friends and family.

jerryLaneman

11 de ago. de 2011

I was given a price by Mark Rahn, which was far better than any other dealer in the St. louis area, Mark left Ed Napleton and Doug took over and allowing me to receive that disount (Price)

seanpost

11 de ago. de 2011

The salesperson, John Hefele, was very helpful and went above and beyond to provide great customer service. We felt comfortable with the sales process and the dealer also provided strong follow up to make sure we were satisfied.

Aerie

11 de ago. de 2011

I went in looking for a Honda CR-V, since I knew I needed a hatchback but also something in a price budget. Once the salesrep heard my criteria, he pointed out the Honda Fit and all it's capabilities as a better option, and he was right. He really listened and got to know our lifestyle first, even though the car we bought was cheaper in the end. He also tried to make our decisions as easy as possible and tried to find more options (since they didn't have many in stock). I feel completely confident and satisfied in my choice. And love my new car :) Everything was made simple and they really followed up with us.

Ken Wood

11 de ago. de 2011

I have found Ed Napleton to be a friendly place to deal with , they take the time to explain any question I have and follow up after my visit to make sure I have been taken care of satisfactorlyI will continue to deal with them in the future

christy s

10 de ago. de 2011

Great service team at Ed Napleton Honda. The times are great, easy to schedule maintenace. They always let ou know up front what the service will cost. If you need anything else done, they always let you know and any alternatives to consider.

nleyva

9 de ago. de 2011

I've bought 5 Hondas at Ed Napleton Honda (formerly Chezik and Elena Honda) in St Peters in the past 24 years. The service personnel and the work performed has been nothing but the best. I do not let any other auto service company touch my Hondas. The sales personnel have also been outstanding - very knowledgable and very customer friendly. My next auto purchase will be a Honda from Ed Napleton.

janwal

25 de jul. de 2011

This dealership took care of problem. My warranty had run out but they went to bat with Honda Motor Company and got my car fixed.

oprah

25 de jul. de 2011

very informative very courteous clean dealership impressed me as wanting to gp out of their way to answer all questions I found them a pleasure to work with in helping me to decide what type of honda I am looking for...

sooner16

28 de jun. de 2011

I was driving from St. Louis to Oklahoma City when I had trouble with my Honda. I dealt with Annette at Napleton Honda west of St. Louis (St. Peters? O'Fallon?).They got my vehicle repaired in less than two hours for less than I was told.Great job, wish I lived in this area!

Frank McCarthy

22 de jun. de 2011

I don't know if I am happier with my new Odessey or the friendly and knowledgable folks at Napleton HondaHaving spent months trying to figure out what I wanted it came down to who would I buy fromAs with most people I have a love/hate relationship with buying cars Love saving money and hate the back and forth.Enter Frank ShafferSave me moneyMake me laughSee me again and again If you are looking for a ghreat deal on an awesome Honda......Go see Frank Shaffer and tell him "Frank McCarthy sent me"

roxreg

21 de jun. de 2011

Had a very pleasant experience at this dealership. It was like a breath of fresh air to have people treat me with respect. The sales manager, John Auen, certainly went the extra mile in every way possible. I will for sure send friends and family to St. Peters!

Plw916

12 de may. de 2011

Spent 8, yes eight hours in the dealership. Waited patiently then ask if I could leave a deposit and go get a some lunch ( this was at 3:00). Told I would be next for finance which turned into another 3 1/2 hours. Then I got upset so the "new GM" decided to be nice and do the paperwork with me. He was doing me a favor! I asked him to change the date that my payments would be due and he refused stating that I could pay whenever I wanted. This is the "new GM". He was a total jerk can can go back to Weat Palm Beach were he came from. My sale man Doug was good but not forceful enough to get me in within a satisfactory amount of time. I was the second to the last to leave the dealership as I watched many people move ahead of me to get into the finance dept. Oh, did I mention that I am a woman. Buyers beware, especially if you are a woman.

compudoc56

8 de abr. de 2011

April 8,2001We have been trying to purchase a Honda Insight with a navigation system since February 23, 2011. This is the date on which we negotiated our deal (after a very unnerving mistake on the part of your sales manager) and gave the dealership our $500 deposit. We have yet to take delivery of this car or to even receive a reasonable response as to when we can expect delivery of the vehicle.This debacle began with the sales staff negotiating the price of the car from what, after a price had been agreed upon, they claimed was the WRONG invoice. The sales manager caught this mistake after a lengthy, back-and-forth negotiation and after we had agreed on a price. He then came out and told us that he had pulled the wrong invoice (one for a Civic instead of an Insight) and that the price would actually be about $2000 more than we had agreed to. LIE # 1 Our first thought was that this seemed to be a bait and switch tactic but since we are repeat customers, decided to renegotiate using the correct invoice.At this time, we were told that although the dealership in St. Peters did not have any Insights on the lot that met our specifications, there were TWO in Chicago and the dealer there (one in your automotive group) had agreed to a dealer trade and we should have the car within 3-4 days. On the day it was promised to us, we called to see when we could pick up the car, only to be told that the other dealer had sold our car. When we had called a day earlier, we were told that it was being driven down to St. Louis that day. LIE # 2. We have family in the Chicago area and they went by the dealership and the car was still on the lot one week later and the dealership here even told us that the car was still in the Chicago inventory one month later! We were then told that there were no other Insights in the region and that they would try to divert one at port. We found out from some friends in the auto business that this was not true and that there were indeed cars available in the region, although maybe not within the Napleton automotive group. LIE #3We made several calls, trying to get information about our car and the GM NEVER returned our calls. We finally went to the showroom to speak to him and were told he was in a meeting. Upon hearing this, we stated that we would wait and after 10 minutes of waiting, we told the floor people that if he didnt come out to talk to us, we would join him in his meeting to talk to him. He finally came out, talked in his office and gave us a firm date of April 4th for delivery of our car. April 4th is today and, according to the sales staff, our car is still in JAPAN ! LIE # 4 By the time we finally do get the car, it will be almost time for the 2012 models to arrive and our car will be a year old!If we would have been told in the first place that our car had to be factory-ordered, we could have avoided all of these problems. But your GM does not communicate with his customers. We should not have to be calling your dealership to find out about our car- they should be calling us! We are buying an almost $24,000 car and have been treated like we are begging them to take our money. 2 Days later we receive a phone call saying "we can't locate your vehicle, thanks for your business." I went in to get a refund of our deposit and a Sales manager ( the same one who made the invoice mistake ) says he doesn't understand ....the car is due to arrive in 8 days. Amazing how a car built on 3/25/2011 could arrive at the dealer in 22 days!! Especially when they said it was still in Japan on 4/4/2011. 3 other dealers all said a car takes 40-45 days to arrive, and that is when there are no natural disasters going on in Japan!!Bottom line .... if you want lies and disrespect, this is the dealer for you.I don't choose to pay to be treated this way.Once you sign on the bottom line, they treat you like dirt.

Gc1274

29 de mar. de 2011

The salesman I had was a scam artist. I would never send my worst enemy to this dealer to purchase anything. My wife and I were treated like complete jerks. The service manager mike was extremely rude to my wife. Hollie hung up on her when we were trying to get a problem solved that they caused. I will say though that the new GM Mark was very helpful in the end.

GeorgeWilson

20 de mar. de 2011

Beware of the dealership. Do not sign anything they ask until you are sure what vehicle you are getting from them. The edge guard that they offer is a scam. Do not sign up for it. I purchased a Honda with them and my experience with them is bad. Go somewhere else if possible.

GMFamily

27 de ene. de 2011

We called the dealership due to good pricing (below blue book) on a hard-to-find vehicle. Over the phone, they were quite friendly, and willing to give us a good price on our trade-in. On the way to see the vehicle, they called us 2 1/2 hours into our 5 hour trip and told us it was sold. We were unhappy. Half an hour later, they called back, saying it wasn't actually sold, because it was a non-binding agreement. So we went to look at the vehicle the next morning. This is the first example of their sleazy tradesmanship-they showed us her signed contract. They tried to sell it out from under her, when she had already put a down payment on it! Also, they include ridiculous fees on the contract, such as a $499 VIN etching fee. A VIN etching fee on a USED vehicle. They also included a $199 Administrative Fee, and another for $99 that I didn't see the name of. So, when you added all the fees back on, the price was above the blue book price-no deal at all.It took them 45 minutes to drive our vehicle and decide whether they would offer the $5500 they had already told us they would give us over the phone or not. They used strong-arm tactics, not returning our keys until we asked repeatedly. Worst of all, I was left wondering what they did to our car. It drove quietly into the dealership. It was making awful screeching noises that I had never heard before on the way out. Circumstantial, perhaps, but I mistrusted them enough to believe that they might have done something to it. That's not the type of person I want to do business with.Despite all this, we would have bought the vehicle if it was at all what it was represented to be online. It was not. To begin with, it smelled like they had used a wet dog, or possibly an old fish, to clean the vehicle. It looked decent from the outside, a few dents and dings and paint scratches. However, it appeared that the vehicle had been in a front-end accident that was not reported. They then had the gall to print off the CarFax report from another vehicle we were looking at and point out every single hole they thought they saw.And the cherry on top-Honda called me the next day to ask about the 2010 CR-V we'd made an offer on. We did not look at any such Honda, nor did we make any offers on one. The salesman evidently put that in to pad his numbers and put our name on it. How much more shady can you get?Overall, the dealership is dingy and dirty. Our salesman looked like he was wearing a suit he'd borrowed from a hobo. It was a poor overall experience. I would not go back; I would not recommend them to my friends or my enemies.

mrslath

12 de dic. de 2010

I was very pleased with my experience. I heard they are under new management and thought I would give them a shot. I shopped pricing on the internet and they gave the best price. I worked with Tara and Kim and was very happy with the whole process. I would for sure send all my friends to see these two woman.

honda201012

11 de dic. de 2010

My experience with this dealership was not good. I was interested in purchasing a 2010 Honda Accord with cash. I offered an amount for the vehicle and instead of Sales Rep and Sales Manager stating why they did not feel my offer was acceptable, the Sales Rep called and basically told me to "take my business elsewhere". Two days later I started working with another dealership in St. Louis over the phone and ended up purchasing a 2011 Honda accord.

workling1954

3 de oct. de 2010

I was very pleased with my visit this weekend. I met a wonderful salesmanager there. I was surprised to find it was a female. Kim knew so much about the car and couldn't have been more helpful. Me and my husband have to think things over for a bit but we will return thanks to the help we received.

emma1970

28 de abr. de 2010

I was very pleased with my experience at Ed Napleton Honda. I live in the area and found the perfect car with the perfect salesperson. Gary was very helpful and interested in what mattered to me most. I love my new Honda and will tell everyone to stop by and see Gary and the internet department at Napleton Honda.

grahampaige

9 de sep. de 2007

VEhicle delivered dirty; when taken back for clearcoat over paint, was received dirty again. Don't care for sales tactics. Was not shown many of vehicle's features. Was not told car did not have full size spare tire.

rjprice

31 de jul. de 2006

Used strong armed sales tactics such as taking my keys to give me a Trade In Value on my vehicle and not giving them back. Would not honor accessory pricing from Costco because they had to locate the car I wanted because they did not have it in the color I wanted. Gave me less than 60% of the tradein blue book on my vehicle, then pretended they were doing me a favor. Did honor Costco pricing on vehicle.After sales strong armed me about how to fill out the Honda survey, both sales person and business manager.

nbfal

25 de jul. de 2006

On day one when we are at show room and talked to sales rep & his manager. But the next day when went the first day vechile which we liked was not there but similar vechile(color) except DVD player, then sales manager forced us to buy this vechile and informed he is going to install a DVD player similar to Honda for the same price. We accepted forr it and after going home when we saw the DVD player there are lot of differences. Next day when we went to showroom and checked with manager, he is telling "If you want he will give it or he is going to give me check for 1/2 the price what I paid for it. When I argued he infact telling he will be calling police and also sinece we didn't buy the vechile at MSRP he will be giving what ever he like. This is very bad experience for me. They are not curtious at all, mainly the manager, I don't under stand how he became manager?

surb

19 de jul. de 2006

I dealt with a young man named David who would say anything, disregarding the truth, to try to get the sale. He misreperesented the "deal" from the beginning and then when he couldn't get me to sign the "deal", he passed me off to the sales manager. They took the keys to my trade-in, and when I wanted to leave the establishment, they would not return my keys to me. Instead, they tried continually to sell the car to me at a price I could not afford. I continually asked for my keys, and they continued to explain why the price was a good deal. They touted a "no stress" environment, yet they held me hostage by holding my trade-in keys and trying to coax me to sign by an X. Six years ago I bought a car at this dealership, and I thought they were wonderful. A lot has changed in six years. I will never buy from this dealership, and I will never buy a Honda again because this dealership represents the corporation.