Jhsoto

3 de jul. de 2016

I purchase a new 2016 ford explorer xlt from Fairveiw ford in San Bernardino I got the best deal compare to the other ford dealers in the inland empire area if you want to get the best deal on a ford vehicle contact Johnny Rodriguez at johnnro33atyahoo.com

Svtsnake98

15 de abr. de 2016

I wanted to make you aware of my experience with your service dept. And how I was treated by your sales manager.*I took our 2015 Explorer Sport in for an oil change and because the retractable headliner for the moon roof made creaking and popping sounds. We received it back with grease all over the glass and headliner, scratches on interior paint, and pillar panels not reinstalled properly. * took it back in to get the scratch fixed and the hediner/pillar installed correctly.Relieved the car back with new chips on the passenger rear door (same door they had to fix paint on interior) and the chip they "fixed" was cheaply done with touch up paint and looked worse than when it was scratched.* took the vehicle back in to get chips on door fixed and the interior correctly fixed.Recieved vehicle back with clear coat on steering wheel.*took vehicle back to get clear coat removed from steering wheel.Received vehicle back with noises coming from drivers window.*took vehicle to get drivers window corrected, windshield cowl fixed and moonroof cover started popping again.Received vehicle with damaged interior d pillars, moonroof not sealing correctly, missing clear bra on a pillar, and grease on third row seat, and grease on rear headliner.* told to go get a clear bra put back on the a pillar and the dealership would cover it and to bring it back to get everything fixed.Brought in receipt for the a pillar clear bra (not reimbursed) moonroof was fixed, grease cleaned, and the service manager mike called email to accuse us of the damage to the district pillars. He tried telling us it could be from strollers or loading the vehicle. He said the service tech was not on the back of the vehicle so it couldn't be him and that they were not in the business to refurbish our vehicle to new. I asked him why would there be grease from the moonroof rails on the headliner and the seat if the tech was never back there and his response was to continue accusing us of the damage. Our vehicle had around 7k miles the first time it went to your service department. It had one chip on the front of the hood before we spent 2k on installing a clear bra on the entire front end. That vehicle was pristine and is professionally detailed every 6 months with professional cleaning once a week. I know every flaw in the vehicle and Steven the service advisor knows this. He knows that the techs keep screwing up and that obviously you don't get people as ocd about their vehicle as I am. I was told by the service manager that they would cover the pillars as a one time good will but I refused because your service department will probably damage another part of our vehicle. It is sad and pathetic to have a service department damage your vehicle repeatedly and refuse to acknowledge that they are the issue. If you look at my paperwork that I signed yesterday to pick up my vehicle, I ensured I put the reason for the refusal of the "goodwill". It is not goodwill when the business is the one who damaged the vehicle. If this matter is corrected I will be loyal again. However if it continues to be unresolved, I will have no choice but to continue speaking out about the horrible quality control and unprofessional service management.

ja42085

24 de nov. de 2014

Bought a used 2012 Lexus from this dealership. If you are thinking of getting a car from this dealership, ask for Demone Bowen, he will take care of you.

heaps53

19 de nov. de 2014

I did this all over the phone! Got exactly what I wanted. Went in, drove the car and signed the contract. It was that easy, and my credit has serious issues! Candice, Elizabeth and Dave teamed up to give me great service. I am thinking about going back to get my wife a car next.

Fritz Ward

20 de oct. de 2014

I came in to Fairview with an idea of what I wanted: I had test driven some Fords this summer. I was pleased to find they had several vehicles that fit what I had in mind, and were very upfront about their pricing. I was able to work a deal and quickly purchase a car without hours of dealer nonsense.

ndevlin

6 de ago. de 2014

So San Bernardino itself doesn't have much to offer but Fairview Ford is worth the drive. We did some research online and I spoke with Julio and Minh in their internet sales department. They said they could find us the exact vehicle we were looking to buy and they did. We completed the credit application online and went to check out their inventory of 2015 Explorers. All of the employees were extremely polite and helpful and we didn't have to play the normal car purchase game with them. We got approved before we even hit the lot, found the car we wanted and they got it from their other dealership for us by the following day! If you want an honest deal at a good price this is the place to buy your car. We will be back when our lease is up for our next car if not sooner.

Keith

23 de jun. de 2014

Saw internet price with VIN # went to find car. sales manager said oh sorry That's a mistake. Along with 8 others. Do not stand behind internet pricing Salesman Robert was awesome. But wouldn't have driven 75 miles if they listed the price they told me when I arrived. Ended up settling on a lower model car. Not what I went to buy Would surely buy from Robert again but this dealer needs to stop posting prices then inflating them upon customer arrival.

GoChargers23

17 de jun. de 2014

I have purchased 2 cars at Fairview Ford and both have been through there internet sales department. The process was quick and I got most of it done on the phone and email before I even stepped foot at there dealership. Most other dealerships tried to get me to come in before discussing numbers, but Fairview gave me my numbers up front and worked with me even though my credit was not the greatest. There service department is quick and very nice, I have had 2 oil changes and it was nice that they had a del taco right next door too!!!

larrysimpson

23 de dic. de 2013

Our experience at Fairview Ford was quick and easy. The salespeople in the internet department were very helpful and straightforward. And the Finance department got us in and out quickly. We look forward to doing business with Fairview Ford in the future.

liljenn262000

21 de nov. de 2013

I went to Fairview Ford to get out of my lease on 11/19/2013, and had the best service. Julio Bravo and his staff are incredibly helpful, kind, quick, and knowledgeable. I told the staff what I needed, how much I would like to spend on my monthly payment, and how much time I wanted to spend at the dealership. The staff did not disappointment and they followed through on everything I asked. I was able to get into a new lease, a new model, enhanced featured, and I stayed within the budget I requested. If you are looking for a new vehicle at a great price you will be well taken care of and leave happy. Thank you Fairview Ford for my new Edge. I love my vehicle and the entire process of getting it was AMAZING!!!! Keep up the great customer service.