mariokatman

9 de mar. de 2016

Buying a new car can be stressful. At Father's and Sons, the experience was relaxing and pleasurable.No haggling, everything straight forward. This is my second car purchase at F&S, and will not be the last.Check out the Toureg...... it's great!

Robert

11 de ene. de 2016

Friendly,knowledgeable staff, good product pricing, very nice facilities all together a great place to buy a car in the area.

Peter

11 de ene. de 2016

I was impressed by the professionalism, courtesy and understanding that Mr. Tom Drzal showed me. He made feel like he understood my position and time constraints and made the process quick and easy. Tom also ensured I received the car I wanted.

Jameson

7 de ago. de 2015

I cold called from Syracuse, NY and was immediatedly treated as a serious car buyer. Because of that I was!

David

21 de jul. de 2015

The salesman was not pushy or hard selling and the manager took the time to come sit with me and talk about the price and trade in value. There was no back and forth haggling and we were both satisfied with the deal at the end.

Raixa

14 de jul. de 2015

It was a nice place with people who really showed they cared for you and showed they knew what they were doing. It was a great choice to choose this place where I got my brand new car. Thank you!!!!!!!

Nicole

4 de jul. de 2015

I loved the way everyone worked together. The salespersons were knowledgeable and nice. Justin and Ethan really know how to make a person feel comfortable.

Andrew

3 de jul. de 2015

The salesperson was very helpful and i felt like he was being up front with me. I really liked that he didn't work on commission. It made me feel like he wasn't trying to steer me toward any particular car.

Paul

1 de jul. de 2015

the people were great and very helpful the process was smooth and easy the work place was clean and nice

Grace

4 de jun. de 2015

Personable just like I have known you All for a longtime like family had a great experience ;) Thank you all so much! Sincerely Grace

jose

16 de feb. de 2015

Ethan and the rest of the staff answered all my questions and where very respectful. He helped me get the best deal possible and was very honest. He exceed all my expectations and it was a pleasure to do business with the dealer.

Cakes

24 de dic. de 2014

Service done quickly and most importantly correctly. (Northampton VW unable to correctly install cabin filter last time and gave me a hard time when I brought the car back). Personable and helpful service advisor. Buying experience better also.

MistaLee

2 de sep. de 2014

Well where do I start... To be honest, I have not owned a car before, so this was technically my very first ever car purchase. I was really lucky too to have found the "perfect" car for me and also the only one (out of 2 left) at the dealership. I was pretty much in the market for a '14 GTI because VW was having some good deals on those to get ready for the new '15 ones. As I was browsing online, I happened to stumble upon a dealership with the one I wanted (2014 GTI fully loaded) in a nicely bundled package and price! Keep in mind, I never shopped for cars before so I was a bit nervous going in and starting the "talking" process with the salesman. Later turns out, he was a very awesome and the most helpful and patient salesperson ever! Im not just saying this, this is the truth. I was very hesitant on some stuff but he always got in touch with me via phone, email just to see how everything was, and if I needed any more assistance. If you ever go there, ask for Ethan- the most genuine and respectful salesperson. Also the staff there is nice- no BS when talking finance, etc.. (at least with the people I've met with.) I went there with the internet price they stated online and that is pretty much what they gave me when I was interested in the car. Of course they went the extra mile and actually gave me a bit more discount on top of the already reduced internet price! Win Win! :) They are a "haggle-free" dealer and they are never going to put you in a corner to pressure you into buying. As far as I know, they don't work on commission so that should relieve some stress off ya! More time for you and them to get to know each other and the car without just a "test drive + Lets talk" type business. For me it was definitely a great experience with the help of the Ethan and overall was great! The only thing was since they were in the middle of planning to grow and renovate, the dealer was bit on the smaller side compared to other places but at the end of the day, as long as you get what you want and how you want, it doesn't really matter.

doriannef

12 de jun. de 2014

Once I made my decision on the car I wished to purchase, a 2014 Volkswagen Jetta, I began shopping around different dealerships in the area. As a "people person", I was most concerned with receiving good customer service. Price was an issue as well, didn't want to spend a small fortune on a car. I was becoming a bit frustrated and disappointed in my shopping experience and was ready to hold off on a purchase for a while. Then I received a call from my son, telling me about Fathers and Sons, saying he had heard that they had some great deals and that I should give them a try. Best piece of advice ever! Not only did they have the deal for me on the car I wanted, they were the friendliest car dealership I had ever been to! They made the purchasing of my new car such a wonderful experience! Will definitely recommend Father and Sons to anyone I know who is car shopping! Thank you so much Justin, Jodi and Serena!

ChrissyMM

9 de jun. de 2014

I was very pleased with the Staff at Fathers and Sons. I was also pleased with pricing of your vehicles. I would highly recommend purchasing a car with you.

Janjames

9 de may. de 2014

My husband and I recently signed a lease on a new Golf TDI at Father's and Son's. We had not purchased a car for many years and have never owned a new car. Leasing was also new to us. We appreciate straight forward, friendly, knowledgeable service and were happy to find these qualities in the sales department at Father's and Son's. Connor and Thomas listened well to our questions and answered them thoroughly. They were happy to talk with us, and allowed us time to think through the options. They welcomed us back for a second test drive. They carefully explained the leasing process and why we might want to consider it. They searched over a wide area to find the car we were looking for, and made a concerted - and successful - effort to have the car in Springfield so that we could take advantage of the April TDI special offer. They were always ready to help, but never pushy or impatient. They communicated well in person, by phone and by email. They engendered confidence. We heard about Father's and Son's from our son-in-law; he recommended the dealership to us. We're happy that he did, and are happy to recommend it to others.

tted117

6 de may. de 2014

We needed a new family vehicle and came to Father's and Son's first. We had a great experience with your friendly and knowledgeable staff. But we couldn't buy having only looked at one dealer. One week and 5 other dealers later I was at a desk at Father's and Son's signing the purchase agreement for our new 2014 Jetta SportWagen.Father' and Son's is better than the rest and we are sticking with you.

Suunto

4 de may. de 2014

I wasn't sure that I wanted to buy a new car but talking with "Connor" my salesperson I decided to listen intently to his knowledge about the vehicle that I have purchased. He was very concerned that I make the right choice and enjoy my experience doing so. After I really had decided what I had wanted they did not have that vehicle there on the lot. He promptly said they could get what I wanted and in three days it was there. Wow. I now am a proud owner of my 2014 VW beetle convertible in the color and equipment that I had wanted. Thank you, Connor.

jettadude

23 de abr. de 2014

I was in a pinch. Someone ran in to my Mazdaspeed3 and left me without a car - it was totaled. After going to various dealerships and looking online I came across Fathers and Sons in Springfield. I discovered a fair price online for a Jetta and called to arrange a test drive. It was late in the day when I arrived and Justin, the sales representative, stayed late so I could take it out. He told me all about the car, and knowing I had just been in a very bad car accident, was quick to point out how safe Jetta's are. After deciding this was the car for me, Justin, and the rest of the staff, worked quickly to make sure my paperwork and financing would be promptly attended to. Their speedy work allowed me to purchase and be in the car the very next day. Everything worked like clockwork, and I couldn't be happier. Justin was knowledgeable and never pushy, which is exactly what I was looking for in a dealer. Thanks Justin, and everyone at Fathers and Sons!

franvant

19 de abr. de 2014

This was the easiest and most pleasant car buying experience I have ever had. The price was fair, there was no drama and they went out of their way to make it as convenient as possible.

AbeYany

1 de abr. de 2014

My wife and I were considering for a while as to whether or not to purchase a new vehicle when I had received a call from Angela. We had brought in our old vehicle for inspection previously (2001 Jetta) and she called and told us about the new TDI offer. We had decided that it would not hurt to at least take a look and came in for our appointment. From the start she was very knowledgeable and showed us different models. She even allowed us to take a few out for a drive. She was very patient with us and addressed our concerns budget wise. Angela managed to get us into a vehicle lease (2014 Jetta S) that was within our budget, with the option to purchase at the end, which made my wife very happy. When it was time to pick up the vehicle, Angela told us that the driver's side window got scratched and damaged when it was being detailed. I appreciated that she was so upfront about it and that the issue would be taken care of. They made the paperwork look easy and, even though we had to wait a bit due to the insurance transfer(not their fault) we had a very nice time. The area is always clean and I am grateful that I didn't have to shop around. I highly recommend this dealership.

Williamroch

30 de mar. de 2014

Angela did a wonderful job explaining the features of my new vw passat. I enjoyed the "no haggle" experience. A fair price on the new car and trade-in the first time removes the negative experiences associated with buying a new car. This is my second car I've purchased from fathers and sons... I'll be back for my next!

jjg614

20 de mar. de 2014

It was very pleasurable dealing with Fathers & Sons. The staff was very professional and attentive to my needs. I was not entirely sure of the direction I was going to go with my new vehicle, but the dealer was very knowledgable and conveyed the information I needed in a quick and respective manner. I was happy with the price and the overall experience and would highly recommend this dealer to anyone interested in a VW.

nurse12

12 de mar. de 2014

I first chose this dealership because there online prices where good, Then the next was the great service and response I got when I inquired about a few cars they had ranging from new to used. I then set up an appointment and did the online credit check again this made me able to save time at the dealership. To top it off the sales manger himself greeted us when we got there. along with himself and the lady who was showing me the car, it was a easy no haggle experience. and when they delivered the car to me as expected any question I had was answered in a timely fashion. To top it off, I had a few concerns which were again answered and the manger then said he would (when the weather cleared) let me take the car back to the dealership where he will give me a free oil change and detail my car while looking at a small problem I notice with the car (bumper peeling) and he said he would also fix that for free.

Hamp08

4 de mar. de 2014

The entire process from selecting and test driving a new vechicle to assessing trade-in value of my existing one to financing and delivery was relaxing, informative and fairly quick.

Bridget11

19 de feb. de 2014

Maria, Steve and staff were amazing and not once did I feel pressured or preyed upon. I would definately recommend and come back in three years to upgrade.

flynnbr

6 de ene. de 2014

Fathers & Sons Volkswagen consistently delivers the exceptional customer experience and it's evident the minute you walk through the door of their dealership- Any door. Our company purchased 5 - VW Jetta TDI Sportwagens from Fathers & Sons and have them all serviced there as well. They are very considerate of your time when scheduling an appointment or waiting to have your vehicle serviced and check-in with you with progress updates. I never mind waiting to have my car serviced as there's nothing I can't do in their customer lounge that I can do in my office. The customer lounge is spacious and comfortable with complimentary beverages and WiFi. Quality of service is also exceptional...Fixed right First time with vehicle washed and vacuumed with each service. Fathers & Sons Volkswagen Rocks!!

Jimtitus

25 de nov. de 2013

Ryan is a super guy to work with. He knows my personality and works hard to put the right deal together.He is very responsive to my requests on pricing, equipment, and financing options. I have purchased 2 vehiclesfrom Ryan in the past 24 months, and I'm certain my next vehicle will come from him.

JayKT

5 de nov. de 2013

I came to the dealership with a specific budget in mind and car I wanted. I was serviced immediately, given a test drive of the vehicle I requested without any issues. Frank walked me through budget options and the end result was a car slightly over my initial budget but I came out with 200% more car than I expected to buy. I like the straightforward approach of not having to haggle and barter. My trade in value was fair for my used car and the financing went smoothly. Even during the closing process the additional protection options were discussed however there was no pressure when making the decision. Other dealerships literally gave a guilt trip or made comments of "nobody ever declines this add-on" which was a HUGE demoralizer. This is the 3rd car my family has purchased with this dealership recently and I can tell you, it will not be the last.

jwsinton

4 de nov. de 2013

Just bought a 2013 VW Sportwagen from Fathers & Sons. Tim San Andres is a quality sales guy -- knowledgeable, good follow up, great with details, and not pushy. Highly recommended.

econnors2

10 de oct. de 2013

Maria LePage did an excellent job of assisting our purchase of a 2014 Silver Volkswagen Jetta. She gave outstanding sales assistance and gave great attention to detail in accommodating our every need. She answered all questions clearly and gave a complete demonstration and clear instructions on using all the parts of the car. It is clear that she cares greatly about selling a quality product and ensuring customer satisfaction. The entire sales team and service team at Fathers and Sons are the greatest people who do a great job and are pleasant to do business with. We are very satisfied with the sales and service teams.

Theryandupree

26 de sep. de 2013

Had a great car buying experience. Sales staff was very friendly and the prices are very fair. I would recommend any one looking for a new vw to go see them.

Tflea

17 de sep. de 2013

Had a great experience was very informative and very helpful with my new 2013 VW Jetta. They are very pleasant and knowledgable of their products

odonntp

3 de sep. de 2013

My experience with Ryan was terrific. He quickly realized I was busy and serious about buying a car. He went above and beyond to make sure my experience was painless. He went out and acquired the specific color and style that I wanted. He did not charge my credit card even though I gave it to him. He trusted me and I trusted him. His communication was great throughout the experience and his follow up phone call was a nice touch.

KFugler

28 de ago. de 2013

We had such a positive experience with our purchase that we went back two weeks later and bought another vehicle. I would not hesitate to recommend the dealership or our salesman, Ryan, to anyone.

stryba

27 de ago. de 2013

Leasing my Passat through Fathers and Sons Volkswagen was a great experience. I received courteous and prompt customer service. The entire staff was accommodating. I will recommend this dealership to family and friends.

frankreyes4962

25 de ago. de 2013

I enjoyed working with Frank; he would follow up as promissed with follow up calls or whatever else he would he say he was going to do for me. He also allowed me enough time to digest information provided in order to make an informed decision. I appreciated the no sales tactic pressure, which attracted me to do business with Fathers & Sons. Sales pressure is a major turn off and a deal killer for me. For the driving test, Frank made sure he covered town and some highway driving testing so I could get a good feel for the car. I have never owned a VW, let alone a Diesel. As a result, I really liked the car and bought it. I now look forward to the Servicing of my new vehicle. Thank you!

joefitz5241

14 de ago. de 2013

I had brought my current 2009 Volks Wagen Passat in for service, and was in need of costly repairs. Susan in service suggested looking into buying new. Ryan quickly found me a suitable replacement, which actually lowered my monthly payment. He took care of the trade in and had me in a new vehicle the same day. I felt Fathers and Sons gave me an honest deal and there was no need for any back and forth haggling. Interestingly, I have been buying cars for nearly 30 years and Ryan is the first salesperson who has outlasted my car.

teachbreed

13 de ago. de 2013

I was very close to buying a 2010 VW Jetta that I had leased but decided to stop in at Fathers & Sons to see what they could do for me if I were to trade it in (which I hadn't seriously considered). Tim listened to what my situation was and then worked with me to offer a deal that I couldn't turn down. I ended up leasing a new 2013 Jetta and was able to drive it off the lot that very day. I couldn't have asked for a more pleasant experience at a car dealership.

Sp10m

5 de ago. de 2013

Father and Sons Volkswagen has taken care of me twice now. Both times I have left happy and with the car I wanted for the price I wanted. The team there really knows how to get you what you want.

steveg5987

1 de ago. de 2013

Ryan Bussinger went above and beyond to make sure that I was happy with my purchase. Originally wanted to purchase a used car and did not think i would be able to afford a new car. Ryan kept contact with me and got me into a new gli autobaun which was exactly what i wanted. Best experience i have ever had while purchasing a car. He also followed up to make sure i was satisfied and did not have any questions 2 days after the purchase, appreciate all the work he put into this purchase.

cantell

26 de jun. de 2013

I really had a great overall experience due to the speed, friendliness, professionalism, and likablity of Frank Marvici. He also showed attentiveness to all my questions and concerns and states that he is there if I needhim even after the sale. He introduced me to the service dept. for which was important to me (he did not know that). Frank is an asset to Fathers and Sons

asifvavanan1

24 de jun. de 2013

This is my first VW purchase, and enjoyed the entire purchase experience. There is no sales pitch or sales pressure involved, and the sales person was very honest and genuine about it. I live in CT, and I decided to buy the car from Fathers & Sons from Mass because of their knowledge and experience. I would certainly recommend this dealership to all my friends and family.

Araphoenix

23 de jun. de 2013

I have bought two cars from Ryan at fathers and sons. He is an outstanding salesman and I would buy a third from him. The rest of the staff is friendly and helpful as well.

cvparham

19 de jun. de 2013

My entire experience with Fathers and Sons was excellent. Arber was both enjoyable to work with, knowledgeable and responsive. MNy experience with the sales manager David was also very positive. His making a car availalbe to me while waitng for the new car was very helpful.I am currently enjoying driving my new TDI Wagon and so far it is living up to expectations, and my wife loves the sunroof.Thanks again for making this experience a positive one.

reniusb

19 de jun. de 2013

This is the 3rd VW I have leased from Fathers & Sons and the experience has been hassle free and straight forward every time. First things first, Ryan is the best! He told me exactly what the lease price would be for each of the different cars I was looking at and there was no messing around or back and forth nonsense that happens at other dealerships. I also cannot forget to thank Don who delivered my Candy White GLI up to New Hampshire. He was wicked cool! I can't imagine a better car buying experience and that is the reason I continue to go back to F&S even after moving 90 miles away.

karspin

15 de jun. de 2013

This is the third time I have gone to Fathers and Sons for a new car. The reason - consistent reliability.As a dealership, they are honest and straight-forward, and they work WITH you to find the balance between what you ideally want in a new car, and what you can realistically afford in your life. There is no pressure - but there is open-ended support whenever you need it - throughout the process. From their sales dept (Frank Marvici and David Schlosser) to the staff in service - there is a continuity of approachability, professionalism, and active support to make the duration of your ownership of one of their vehicles a positive one throughout the life of that vehicle..

Bpiq64

4 de jun. de 2013

The team at Fathers & Sons was amazing to deal with. Saw the sign & drive deal at 11:30 on a Saturday night, emailed them about the deal and the car was ready for me the following Friday. Easiest transaction I ever had. This is my 3rd lease/purchase from the dealership

mvgamelli

27 de may. de 2013

This is the third vehicle I have purchased at Fathers & Sons, and there's good reason for it: they are the very best. Ryan Bussinger has sold all three vehicles to me, and the reason why is because he has treated me with the utmost respect and friendliness. Ryan will make sure you feel like the single, most important customer in the world and will go above and beyond to ensure that you are 100% satisfied with your experience at Fathers & Sons. They are extremely organized and eliminate as much of the hassle as possible when it comes to purchasing a vehicle. They are very competitively priced, will give you the fairest trade-in price possible, and will give you top-notch service long after the purchase of your vehicle. I don't know if I will ever want to deal with another dealership again, and that is not something many people can say about their own. It's a great feeling! So the next time you shop for a vehicle, make sure you stop in at Fathers & Sons in West Springfield, and be sure to ask for Ryan. You will be happy you did!

susansdugan

18 de may. de 2013

My overall experience with Fathers and Sons, and specifically with Ryan Bussinger, was a positive one. I had visited several other dealerships that day and Ryan was the best informed on product information of them all. He was very personable as well. I would a definitely recommend Ryan and the dealership to any of my friends looking for cars. His followup, after the sale, was also professional and thorough. I was very pleased with the whole experience. Susan Dugan

mikeyd11234

29 de abr. de 2013

My expereience at FATHERS and SONS was outstanding!Ryan was extremely helpful, knowledgable about the vehicle I was interested in and worked with me to get into a fantastic, 2013 Jetta!I recommend Ryan to anyone who is looking for a car. He is professiponal, a pleasure to work with and has a great attitude!!Ryan made the "car buying" experience enjoyable and I am very happy with my Jetta!!

maddie04

28 de abr. de 2013

I can not say thank you enough. The entire staff at Fathers and Sons was fantastic! This is the second brand new Jetta I have purchased at your dealership. I came in and was greeted the second i came through the door. I told Mr.Beavis, the sales manager i had seen a car online that i was interested in, and he set up a test drive with Arber. I loved the car the second I sat in it. Arber was VERY helpful and polite and answered any questions i had and made sure i understood everything. When i decided on the car for sure, the whole team at Fathers and Sons got everything taken care of so quickly. They had the car registered and detailed in no time at all. The paperwork was a breeze, and I was on my way in a car that i LOVE!!! This is the second car of many in the future that I will be getting at your dealership. As a customer, who is als in sales for my job, i would like to say Thank you to Fathers and Sons. I am a very happy customer! i look forward to doing business with you again in the future.

AnitaPaquin

21 de abr. de 2013

Fathers & sons have been super nice to me and they were the only one that would help me get a New Jetta !!! Thank you very much from the bottom of my heart !!! Thank you I love my new jetta

dwpre

21 de abr. de 2013

While shopping for my new Passat, I visited 3 local dealerships. I was already pretty sure what I was going to get, this was the time for the dealership to sell itself to me. While in shopping mode at Fathers & Sons, my salesman, Frank Marvici, was particularly busy that day. In watching his activities, getting a vehicle ready to leave for a new customer and taking the time to go over the details of the car, working on finalizing another sale. All of this while taking care of myself and another prospective buyer. I liked what I was seeing, the dealership was clean, the staff was friendly without jumping at you like vultures as some salespeople can do. This being said, I returned the following day to start the actual purchase of my new Passat. As he was the previous day Frank was great to work with, taking the time to answer all of the questions that I had along with some I had not yet thought of. Due to my hectic work schedule, picking up the car could have been a real pressure day, But Frank and the rest of the team at Fathers & Sons made this go smoothly as well, even though I could not get there until late in the day, everyong was more than willing to spend the needed time to finalize everything. As I had noted on the prior Saturday, when Frank was finalizing the delivery, he spent ample time to go over in detail how some of the featurs of the car worked. While pulling off of the Fathers & Sons lot with my new car I felt that my experience was very positive, thanks in part due to the detail that was given along the way. I would recommend Fathers & Sons to all, especially to Frank Marvici who made it easy.

Hegan217

15 de abr. de 2013

Ryan Bussinger recently sold me my second new car purchased at father and sons. I have found him to be courteous, knowledgable, and very cognizant of the value of my time. He handled all of the "legwork" behind the scenes, so that when it came time to complete the purchase, all I needed to do was fill out the paperwork and I was on my way. It is because of Ryan that my loyalty has, and will, remain with Father and Sons. I know when I am dealing with him that I am getting the best deal around, and I don't need to worry about price shopping the competition. He doesn't waste my time trying to sell me "extras" that he knows I am not interested in and don't need. He is not pushy at all, and this is very important to me. I have left dealerships in the past due to overly aggressive sales people. Ryan knows the difference between selling someone a car, and bullying them into a car, and I appreciate that. He makes the experience enjoyable, as it should be. I have, and will continue, to recommend Ryan as a car salesman to all of my friends and family. Father and Sons is very lucky to have such a great sales person. Please contact me if you have any questions about this review

sarahzabriskie1

2 de abr. de 2013

Ryan was very easy to work with and l was very happy. Even though l live in Northampton l know l wanted to at least try Fathers & sons- l bought it on the spot! Ryan was clear, helpful and honest!

TimHickey

26 de mar. de 2013

I went in to Fathers and Sons expecting to do a few test drives and move to the next dealership. Instead I met up a with a very nice salesman whom I clicked with almost instantly. He could tell what I wanted (from my brief description) and showed be a few, but then to my choice, the Jetta TDI. I'm a person who immediately knows if he likes/dislikes something; this car felt great to drive. We began talking numbers and and to be the horrible haggler I am, stated as much. Frank was very honest with me, which while may be a little less attractive quality as a salesmen, made me all the more comfortable and helped seal the deal for me. I did have to wait a bit of a while when actually receiving my car (had a different color brought in) which was a little frustrating, however the primary reason was my insurance company. And then i examined the situation on the other foot; the dealership team was staying late on my behalf to converse/call/dispute/whatever needed to be done to make sure I was in my car that evening. Can't be too upset with that. Now I love every time i get in the car, and I knew I made the right decision. Fathers and sons definitely made a client of me.timhickey18atgmail.comvery nice

jmackinnon

27 de feb. de 2013

From the moment we entered the dealership, we were greeted in a friendly manner. Frank was accommodating in every way possible. He showed us various options of cars we might be interested in based on our needs. He gave us time to make a choice and look at other dealerships for other types of cars. When we made the decision, he made every effort to get the car and have it ready for us as soon as we needed it. Frank also made it possible for the leased car we previously had to be returned for us. No other dealership has ever made that possible. He explained the car to us and when the car was pulling to the right the day after we picked it up, he had us bring it in right away to be fixed. He made every effort to make this experience as painless as possible.The people in the service department were polite and made me aware of the progress of the repair.

Jeff Morgan

5 de feb. de 2013

My experience at Fathers and Sons VW was a great one. This was my first new car purchase, and it couldn't have been a better experience. I got all the information I needed on a couple vehicles, but never felt pressured. I felt welcomed and appreciated by the entire staff, but never overwhelmed. And, going in to the purchase process was easy, thoroughly explained, and stress free.Fathers and Sons gave me a great price on the vehicle I wanted, as well as the best trade in value from any dealership I saw. I love my new car, and I'm confident Fathers and Sons will take care of me with this vehicle, and my next, and next.

VinGovoni

5 de feb. de 2013

Everything was fine, very satisfied. I would highly recommend this dealership to anyone. The staff was very attentive and helpful with a difficult situation that I was in.

Kimmer25

23 de ene. de 2013

Excellent all the way around. Thank you! I appreciate everyone's attentiveness and professionalism while helping me to buy my new Jetta in the exact model u wanted. If went so smooth and easy.

kdorantes

8 de ene. de 2013

Frank was very courteous, respectful, knowledgable and genuinely excited about the vehicle we ended up purchasing. At the beginning of the day, Fathers and Sons was to to be 1 of 3 dealership stops we were going to make. As it turns out it was the first and last. I attrbute that to the way we were treated by Frank. We would definitely recommend the dealership and Frank Marvici to our friends in the future.

stevro

2 de ene. de 2013

I was pleased with the money I was given on a twelve year old Passat and was treated very fairly in every step of the new car buying process.

laurendansereau

28 de dic. de 2012

This is my second vehicle at Father's and Sons and with Ryan Bussinger. Ryan is an amazing car salesman. He treats you like his family. It is a wonderful feeling to be able to call and speak with your car salesman at any time to check in and see if it is a good time to trade in or what is going on and feel so trusting and so well taken care of. My mother and my two children Collin and Ian are now customers at Father's and Sons. He treats us all wonderfully. He is always a gentleman, very polite, prompt, courteous, honest and straight forward and he goes the extra mile to make sure the customer is happy. With both of my vehicles I have left with leases feeling very well cared for and during the course of my lease he always makes a point to follow up and check in. Ryan is very dedicated to his job and he is a tremendous asset to Fathers and Sons and to myself and my family. Thank you very much Ryan for your wonderful care and for my wonderful vehicles, because of Ryan I will be a long term customer at Father's and Sons.

burt.dietz

12 de dic. de 2012

Very easy to work with Ryan! Pricing was not painful (as it can be with car buying). Ryan spent plenty of time with me understanding the vehicle features and gave me a nice follow up call to ensure that everything was going well.Very good experience!!

pdegregorio

28 de nov. de 2012

My experience at Fathers and Sons VW was very positive. They were flexible and patient working with me to find a vehicle that suits my needs and budget. I am very happy with the car and service received.

Joshua Rickman

26 de nov. de 2012

Frank was awesome. The reason why Frank deserves this rating is that he made the car buying experience enjoyable and worked with me to ensure that I had the VW I wanted. Love the new Passat SE.Best, Joshua Rickman

acrane1

16 de nov. de 2012

I looked at and drove two new Hondas and two Volkswagen Passat(s) elsewhere. The sale occurred as is because your salesman, Tim, extended sincere no-nonsense respect and intentions to meet all our needs. Mine first as the customer, yours as a dealer, and of course his own (earning a living). The car sells itself but "elsewhere" sales staff diminished the integrity of the encounter.I resented the excessive pressure from the paper-work manager to purchase add-ons. These seem to draw attention to the short-comings of the car and transaction, real or not.

dcarr22

22 de oct. de 2012

I chose to buy my new passat at Fathers & Sons because of my past experience with the dealership in 2008. The sales,finance and service reps are all very polite, knowledgeable and go out of there way to meet my needs.

TFAnderson

16 de oct. de 2012

Had a great experience with Anthony. He was knowledgeable and extremely helpful. He worked closely with us in getting what we wanted, although the car I was looking for was not available.

stephen.payson.3

9 de oct. de 2012

Tim is a very pleasant , well informed sales rep that i would highly recommend . I already recommended him to a friend looking to lease a golf R.

jeanne.encarnacao

3 de oct. de 2012

Last week we purchased a new VW Passat at Fathers & Sons. This car was the third new VW that we have purchasesd from F&S over the last six years. Additionally, two members of our immediate family living in the Boston Area have leased VW's from F&S(based on my recomendation)over the last four years. We do business with F&S because it's a pleasure to work with people like Ryan Bussinger and Dave Shlosser. In fifty years of driving and buying cars,and with more than my share of time spent working with car dealers I would rate these guys as the best.The buying/leasing process at F&S is totally straight forward and uncomplicated, and without the drama and needless complication that many dealers inflict on their customers.In particular, Ryan Bussinger demonstrated a really exceptional level of product knowledge and timely follow-up. Anyone considering buying a VW, should seriously give F&S a shot at their business.

eric.jorgensen.75

17 de sep. de 2012

I've just purchased my third VW from Father's and Son's and my second with Ryan Bussinger. I've said it before and it hasn't changed - in an industry that doesn't always have the best reputation, Ryan brings integrity and professionalism to the game. I would recommend working with Ryan Bussinger to anyone!

ybourdillon

15 de sep. de 2012

Hello,My day spent at Fathers & Sons went seamlessly from first being shown the cars on the lot to a review of the interior functioning of the car prior to driving it off the lot. Everyone was informative and friendly. Buying a car is a big investment and a big decision and the atmosphere in Fathers & Sons and very notably the competence and personality of Frank Marvici made is all so pleasant. So thanks again. See you soon. Regards, YvonneP.S. I LOVE my Golf TDI

stacey.phillips.3762

15 de sep. de 2012

Anthony was very friendly, he was straight forward with me on everything and worked very hard to get me the car that I really wanted.

Susan_Igel

6 de sep. de 2012

I was told by a co-worker as I was looking to buy a new car to go to Fathers & Sons and to contact Frank. It was such an enjoyable and relaxing experience that I went to look and ended up buying a new car the same day. I had never bought a new care before. My experiences w/ used car dealers was not not good. I had never been to Fathers & Sons before. I found everyone from sales to service so nice and it was a great experience. I would definitely recommend Fathers & Sons to everyone. I had a great time there and am looking forward to my first "well visit" there so I can see everyone again.

cybdp

6 de sep. de 2012

I had been shopping around for a Volkswagen for a few months and was disappointed by the customer service of the surrounding dealerships. I decided to reach out a little further and came across Fathers & Sons in West Springfield. I live almost 90 miles from the dealership, so much of the process took place over the phone and through e-mail. During this time, the sales associate was upfront, honest, and worked hard to earn my business. The negotiation on price was fully transparent, and they even committed to a fair trade-in value on my old vehicle without seeing it. When I arrived at the dealership I felt welcomed, and more importantly there were NO surprises. Closing the deal was simple, and my vehicle was ready when promised. I was shown all of the vehicle features before leaving the lot, so I had felt completely comfortable as I drove away.This is my first VW, so I am anxious to see how it performs and holds up. If it delivers the quality I expect, and I am ever in the market for another VW, my first stop will be at Fathers & Sons.

Bobaloo02

4 de sep. de 2012

Frank Marvici was helpful, friendly and honest. We had a budget, and needed a car asap, as ours was dying. He got us into a jetta within days...was an over all WONDERFUL experience!!!

kwhitaker

26 de ago. de 2012

Anthony was great to work with. I didnt feel pressure into buying a car from him. I would diffently come back and buy from Anthony again.

Shevy917

20 de ago. de 2012

Excellent service, couldn't have asked for anything better. Fathers and sons knows how to treat their customers right and I will continue to use them in the future.

cathy l b

6 de ago. de 2012

I recently bought a 2013 Beetle from fathers & and Sons. I'am thrilled beyond words about the sales team & car! Frank & Dave made the sale extremely easy ,no hassle at all. I couldn't be happier about the whole car shopping experience! Fathers & sons is definitely the way to go! Very satisfied from the beginning to the end. Cathy Berg

justinjd13

1 de ago. de 2012

Employee was very helpful and informative. Answered all of my questions and went out of his way to make me happy about my automobile purchase.

chiclizay

1 de ago. de 2012

I had a great experience at the Fathers and Sons VW of West Springfield! The staff was courteous and knowledgeable, and I never felt like I was being pushed or pressured into something I didn't want. After I told Frank what I wanted, he and the Sales Manager looked to see what was available, and gave me my possible options. Once I decided on a car, they had it delivered to the dealership within 2 days, and I had the car to drive home within 4 days! When I went to pick up the car, Frank went over every single dial, button, and option in the car. I didn't feel like I was wasting his time, and could tell he wanted me to understand everything and be completely happy before I went home. After several negative experiences in the last year with different dealerships, this was an excellent experience that I was wary about getting myself into. So happy I went to this dealership, and am SO happy with my car!

emryspep

29 de jul. de 2012

Frank and everyone that worked with me at the dealership provided excellent customer service. My concerns were everyone's priority; I felt valued from beginning to end. And we all were able to laugh and make it an enjoyable experience.

psycoe911

23 de jul. de 2012

My Name is Peter Coe and my wife Diane coe. Last week we came to Fathers & Sons as possible repeat customes. I've been around for awhile and have purchased / leased at least 25 vehicles in my lifetime. We were assisnted by Anthony Bernal on this particular occasion, and wanted you to be aware of the fine job that he did. On the first day, we were just out looking around and not interested in gretting into any details with sales at that time. Anthony listened to this hint that many sales people dont, but stayed available for questions and explained the various pro's and con's on the models we were considering. At the end, he gave us his card which contained an email address as well as a cell number, which became very important. After a day or two, I called Anthony on his cell phone which he answered. I didnt have to go through a receptionist or an answering service that has to remember she/he is answering for Fathers & Sons and not Jerry Rome, or the like. In other words I got a real person that is familiar with me or what I need. I advised Anthony that we would be in on Saturday morning and we were interested in two models. Also advised that I would be emailing him some details about us and our financial needs. When we arrived on Saturday, Anthony was there to greet us and had our first choice vehicle parked in front, all ready to go for a test drive. He had also read the email regarding the info I sent him and had begun the process of trying to work with-in those paremeters. Long story short, we drove the car, loved it and began the process of leasing this vehicle.. For the next couple days, because of my and my wife's complicated schedule, we bounced back and forth on a time to complete the sales process. Anthony worked with all the variables and completed it to our needs. We came in during our lunch periods and completed the paper work. We advised that we would be back after 6pm to pick up the car. We showed up at 6pm and the car and Anthony were there all ready to go. No coming back for any paperwork or inspections, just 100% clean and ready to go. I realize that the purchase and sales process is a necessary evil so to speak, but Anthony made it a pleasure, and deserves a well done for his efforts.. He completed the sales process from the customers needs and not the dealerships. I am very happy to be a "RETURN" customer to Fathers & sons, thanks to Anthony. Peter & Diane Coe

labisi

16 de jul. de 2012

Ryan was perfect a fit. I have wanted a convertable for years and finally the family was grown it was my time. My criteria was complicated and of course the deal and trade of my current car was essential. Ryan worked very quickly and smart to make this dream come true. I was able to get the right trade in and financing which is so important now. The car was ready, paperwork ready and Ryan went through with great care and detail all the aspects of my wonderful new EOS. He also stressed that I could call with any questions or stop in for a refresher at any time. Of course a few questions did come up and Ryan could not have been more welcoming. I am in car heaven, and think there are a couple of friends that will be coming Ryan's way. Thank you Ryan and all the Fathers and Sons team for making my purchase a joyous experience. I am driving with a smile! Having fun. LAB

jgoodhines

30 de jun. de 2012

I heard about Fathers and Sons VW from a close friend who works at the Audi dealership. I found the Sales Manager Dave made me feel that it was the right choice in coming to VW for my car. I found Dave to be very friendly, knowledgeable, and professional. Dave assigned Frank as my salesman which was a great choice for me and my wife. Frank had an excellent feel for exactly what I was looking for in a VW. Frank worked diligently and quickly to find me exactly what I wanted. He explained all possible options thoroughly, and help let the decision make itself clear. Frank has an excellent way about him in identifying what a customer needs and wants. The Business Manager Dan was quick and efficient. It was a pleasure doing business with Fathers and Sons VW and I would recommend them to everyone I know who is looking for a great value in a car.

tmc9229

23 de jun. de 2012

Ryan was very helpful in every aspect of my new car purchase, with a strong commitment to excellence throughout the process. His knowledge and patience helped me pick the right car for my needs, and he did a great job at the time of delivery to explain everything about my new Passat TDI!

GertMitchell

19 de jun. de 2012

My Beetle was a special order, 2012 turbo model. But the factory was not going to deliver until the end of July or beginning of August. That would of been a to long of a wait for me, I was contemplating canceling and wait for the 2013 models or look at another brand. But Ryan did not give up, he did all he could to get the car to me sooner, what ever channels he has available and then some. He found the same car I ordered at a dealer in the Albany NY area, he secured the car for me plus allowed me to go along to pick up the car. That was a first according to the driver and I think very nice of Ryan and the Father & Sons sales team, I appropriated that very much. We got back to the dealer and they cleaned it up and made it look extra clean and special.Excellent job, outstanding customer courtesy, great quality cars, looking forward to receive the same when I need service to be done. Thank you Gert Mitchell

baabajoe

11 de jun. de 2012

Anthony did a great job earning my business. He understood my needs, and helped me get into the vehicle I wanted. I was very pressed for time, and he went out of his way to ensure that my needs were met. This is my second purchase from this dealership, and I would not hesitate to recommend it to anyone.

dawnbryden

4 de jun. de 2012

Ryan was a great help with the purchase of the new vehicle and the trade in of my two vehicles. David S. was very professional and Dan B. took the time needed to make sure my transaction was completed thoroughly. I am passing the good word along to my colleagues and family members. Thank you to the entire team for making me feel welcome and part of the Fathers and Sons family!

symmetricalfrank

29 de may. de 2012

Once again we were very pleased with the experience at Fathers & Sons. This is the third new car we have purchased from them, and on each occasion the sale went smoothly, with little of the back room nonsense so frequently found at dealerships. This time around we got a couple of internet quotes from other dealers, and Fathers & Sons agreed to meet the one that was lower than theirs with no questions asked. Even though they had plenty of TDI Sportwagens on site, they didn't have the exact set up we wanted. The never asked us to reconsider, but had the exact car we wanted delivered the next day. Not only did it arrive immediately, when, because of holidays and schedules, it became apparent that that was the only day we could take delivery for the next two weeks, the staff, especiallyChristine Lamberton, went into action and got the car prepped, the paper work readied, and the vehicle licensed. Even though it was his day off, Henry Bergendale came in to make sure everything proceeded smoothly and we were able to head home the same afternoon.

jonifin49

16 de may. de 2012

Upon arriving at the dealership, I asked for Ryan Bussinger, because he went thru great lengths to get me into my last car; so of course I wanted the same service. Unfortunately Ryan was on vacation. I then asked for Henry Bergendale, who was available. He helped friends of mine, get into a Kia, Optima. 'Word of mouth' I think is the best tool when purchasing a vehicle. Henry was with me consistently throughout the week....answered any questions, let me test drive a car. Super nice guy, no hard pressure.The following week, Ryan came back from vacation. He gave me a call and said that he was aware Henry helped me out and that I initially had asked for him. Thanking me for that, he set up a time we could get together and have some 'car talk'. He clearly was concerned about what vehicle would make me happy; whether it was the Passat or the Jetta. Once again I tried another Passat and also a Jetta. It was without a doubt, I wanted another Passat. Ryan worked as hard as he could to lease me a Passat that would be agreeable with my budget. He came down quite a bit on the payment amount. It still being tight on my budget, I felt maybe this was just going to be a dream car that I would never be able to get into.Instead of making a decision on my emotional feelings, I decided to go to another dealership; who gave me an aggressive cut in the payments. I went back to Ryan and asked if he could beat the figure that this other dealership proposed. He got back to me in expediently with a more aggressive figure. I couldn't turn him down. The Passat I was trading in, he had bent backwards 6 years ago, to get me into that one. But this time, on a new Passat, he pretty much did much juggling and extreme backflips to get me into my dream car.Father and Sons have a wonderful team to work with. In a few years, I will do it again, Joan Finlayson

charlandk

15 de may. de 2012

This was the best car purchase experience I have had. I buy a new car every couple years and this one went much better that I could have hoped for. I appreciated the relaxed environment and the lack of pushy sales people. Every one I encountered was friendly and helpful. It was nice to take a few cars for test rides with out some pushy sales man sitting behind me trashing other makes and models. I would definately recommend this dealership to friends and family. This is my first VW and so far I absolutely love the jetta. I am getting about 27 mpg. It is sporty and fun to drive. It has opened my eyes to what other makes besides Ford and Chevy have to offer. Thank you Henry and your sales team for all your help!Kevin Charland

Lotte's Baby

14 de may. de 2012

My son bought a 2012 VW Golf TDI and we started looking into a new VW ,I've wanted a 6 cyl but all they had were 5 cyl orTDI's. Neither one I liked,after waiting and looking for several weeks at Fathers and other Dealers in the area, my wifeand I decided to order the car we liked at the end of December 2011,a 2012 Passat 3.6 SEL Premium.Unfortunately Chatanooga had a hailstorm March 2,12 and we had to wait until May 8,12 before we finally gotthe car we ordered.In all that time Anthony Bernal was very supportive and helpful and threw in Mudd-Matts,First Aid Kit,the plasticcontainer kit plus the Lip spoiler. Those were extra options.We are very well satisfied with Fathers and Sons, especially with Anthony. Thank you VW for a beautiful car.

MaryTownsend

9 de may. de 2012

Everyone at the dealership was friendly and helpful, without being pushy. My wife and I were able to negotiate a fair price for our new EOS Convertible. Ryan was thorough and very pleasant. He showed us the car features in detail. He followed up the next day to see if there were problems. Ryan also had the paperwork ready when I came to get the inspection completed. So far we are very pleased.Gordon and Mary Townsend

Paul0986

6 de may. de 2012

Just a quick note to tell how impressed we were with Fathers & Sons, its employees, and especially Frank Marvici. We have never been repeat customers when purchasing a new vehicle, but after this ezperience, feel that we will have a long history with this business. We were given great service, no pressure, and an overall comfortable feeling throughout the process. We were at ease with everyone and never rushed or made to feel obligated to a certain decision. Frank was knowledgeable,helpful, and open about any questions that we had... and his jokes weren't too bad either! We did not buy, only leased a Jetta, but were made to feel special throughout the process. Mr. Beavis(sp?) was also very helpful when reviewing costs and signing papers. I feel certain that we will continue to have a great relationship with all at Fathers & Sons.

Brittany21

18 de abr. de 2012

Frank was awsome, he wasn't your typical car sales man not pushy but very informative about the 2012 Jetta I was buying! He was fun to work with and I actually enjoyed buying a car from him! He was great but the whole sales team in general was sooo helpful and wanted you to leave 110% happy! Everyone buy a car from them!:)

jmrmonzon

18 de abr. de 2012

Henry was veru helpfull and had a lot patience. We were looking for a hatchback but within our budget we had to go with a sedan. The car runs beautiful and I'm pleased with it. Herny made us feel comftable, he was relaxed not agressive like most car salesmen.

Epighetti61

14 de abr. de 2012

Frank was the best car sales person Ive ever dealt with and will be back to purchase another car from him in the future. Most sales people are douschers and frank was not.

ongmap

10 de abr. de 2012

Should add a DVD or CD to new car manual. Would be of great help with operating how all the controls (computer) in new cars works.

dan23

4 de abr. de 2012

This is the second vehicle I've purchased from this dealer and I have never had a bad experence in the 5 years I've been doing business with them. While buying my 2013 CC, I never felt pressured or uncomfortable, Ryan is professional and well informed about his product. Ryan even washed of my old plates before putting them on my new car, nice attention to detail.

jmodonn57

22 de mar. de 2012

I came to Fathers and Sons looking for the most fuel-efficient vehicle I could find. My former vehicle was a 2005 Honda Insight (original version)that averaged 60 mpg over its lifetime. It had 190K miles, and the hybrid battery failed, necessitating $4000 in repairs. Ryan suggested the Jetta TDI. The rated mileage was 42 mpg highway, and Ryan intimated that many customers were doing much better than that. He had me test drive it, and I was very impressed with the ride, handling, roominess, and feel of the vehicle. I told him I would get back to him after I talked to my wife. Two days later I called to schedule a test drive with my wife. He told me I could take the car home with me for her to drive - 1 1/2 hours away in the Berkshires! I did, and we bought the car. He was very pleasant to deal with, never pushy, and the deal was easy to close. When I brought the car back for its 10,000 mile service, the service department found a defect in the dashboard display, necessitating an overnight repair. They got me a rental vehicle, picked me up and dropped me off, and the whole exerience cost me NOTHING! I would recommend this dealership to anyone.

Kellykares

21 de mar. de 2012

Walked into Fathers and Sons Dealership to purchase a VW Jetta Sportwagon TDI. Frank had been emailing us, telling us that he had the vehicle we were looking for. Funny thing .. the exact vehicle we had wanted was sitting on the delivery truck, what a coincidence. Frank went over and beyond to make us happy with our vehicle purchase. He was funny, kind and very professional. The whole transaction went so smoothly, I couldn't ask for a better vehicle purchasing experience. All the staff were very friendly. Best VW Dealership in Western Mass for sure!

cadet57

19 de ago. de 2011

First off, I want to say the sales department here is fantastic. No high pressure, and very fair to the customer. Furthermore, their service consultants are also great. I normally deal with Kerri and she is top notch. Calls throughout the day to give updates and is very friendly. However, everything else about their service department is utterly terrible. I recently picked up my car for a recall repair. When I picked it up, my drivers seat was reclined and position in such a way that I could not even reach my steering wheel safely, furthermore all my mirrors were adjusted and I had to spend more time to fix that. Next, the faceplate from my stereo was removed from my LOCKED glovebox and was used and left on a volume that made the rearview mirror vibrate. Finally, the car was driven 15 miles and my a/c was left on full blast, which was done by them, as when I delivered the car to them I had my windows and sunroof open. Also, according to my paperwork my rear brakes were metal on metal, and needed to be replaced immediately. This is untrue as they were inspected recently when I got new tires and were told they still have good life left. This is also not the first time this has happened. Once I brought my car to them and they did the same thing to the seats, and the mirrors, and my car was either smoked in, or a smoker was driving it as the car STUNK badly when I picked it up. And whoever drove it that day as well tracked mud into my freshly cleaned car.

l0vemyvw

11 de jul. de 2011

After doing TONS of homework and shopping around, I contacted Fathers & Sons online regarding the purchase of a 2011 VW Tiguan. After corresponding with Frank via email, I decided to head to the dealership (100+ miles away!) to discuss my purchase further. Frank was not pushy at all and discussed the various features of the vehicle in great detail. After being treated like a complete idiot at other dealerships (lugging around a 9 month old seems to be the equivalent of having "SUCKER" tattooed on your forehead), it was refreshing to work with someone who genuinely seemed interested in making me happy versus making the sale. I was treated with respect throughout the process and was delighted to give the dealership my business - especially since their offer was extremely competitive (to say that I did my research on pricing would be an understatement). I can highly recommend this dealership without hesitation: They aren't pushy, won't try to pull a fast one on you and are very willing to work with you on price.

MACLAREN

25 de abr. de 2011

GREAT CUSTOMER SERVICE AND FOLLOW UP. THE SALES PERSON REALLY CARED ABOUT MY WISHES AND WHAT I WANTED IN A CAR. THE SALE WAS QUICK AND EFFORTLESS ON MY PART. THE DEALER TOOK CARE OF EVERYTHING,EVEN WITH THE REGISTRY. THE SALEPERSON EXPLAINED ALL THE FUNCTIONS OF THE CAR AND SET UP THE BLUETOOTH AND NAVIGATION FOR ME.

misspava

12 de abr. de 2011

After visiting several are dealers I came to Fathers & Sons where I met Ryan Bussinger. I left with a car thanks to Ryan and his excellent customer service. He was extremely patient and helpful. Not once did I feel pressured as I did at other dealers. He listened to my concerns and was willing to help me until I found a vehicle that met my needs. I would highly recommend Ryan to others who may be purchasing a vehicle. He's down to earth, friendly and I felt comfortable, like I've known him for years. He's an asset to Fathers & Sons. I would definitely purchase another car from him. He's an awesome friendly guy who knows what he's doing.

Tracyc381

9 de abr. de 2011

Frank Marvicki went above and beyond with his sales pitch for our 2010 Jetta TDI, and we ultimately bought it based on his friendliness and professionalism. We were highly impressed with all of the staff. That was a huge reason why we purchased our vehicle through Fathers & Sons. Also, having brought my vehicle in for service, Gabe Sullivan was extremely helpful and also went above and beyond to make sure that we were completely satisfied with our service. What a great deal. Have, and will continue to recommend them to as many people as possible. Very courteous car franchise.

Dan1701

5 de abr. de 2011

Frank was more than helpful throughout the process. We appreciate the whole staff at Father and Sons for ensuring that we were able to get the car when we wanted. My wife and I walked into the dealership on saturday, they put in us in a new Jetta, that we enjoyed so much. Due to some time contraints, we were unable to finalize the purchase that day, though Frank and the dealership made sure that we were able to drive the car off the lot the next day on Sunday. I would highly recommend dealing with them, they gave straight forward answers and are very professional.

warreng

5 de mar. de 2011

I just wanted to say I should have bought my car at father and sons. There were so honest with me about my VW that I bought somewhere eles in Auburn MA over the phone. There wasn't any hidden messages or lies or anything of that nature. They told me the truth about the deal I got. They will be getting all my service from now on and they had no problem at all welcoming me to their dealership. The other dealership forgot to schedule me and after I got my car towed in because the gas lid latch broke, (couldn't put any gas in the car) they didn't even let me know the parts were in. So I show up at dealership in Auburn MA and they forgot my car totally, They actully thought they had already fixed it. There telling me its fixed, and I said how can it be fixed I just drove it here. Patrick Motors is a joke and I will continue to let everyone know how that dealership operates.

jac82827

10 de feb. de 2011

I had a great experience purchasing a pre-owned car from Ryan at Fathers and Sons. Ryan was very courteous and professional. I felt like I was in a first class dealership, and could trust the people there. I really feel like I got an outstanding price for the car. I thought it was a fair price going in, but when I did some research afterwards, I realized just how fair it was. Ryan was great in communicating with me during the sales process, the delivery, and post-delivery. I'm so glad that I purchased this car from a first class dealership, rather than a small used car business. They detailed the car beautifully, and gave me a full tank of gas. I know that Ryan and Fathers and Sons was very fair, trustworthy, and would stand by me if I had any problems. Thanks for the great experience!

evets

9 de feb. de 2011

This was a very easeful process and although there were a few details which needed to be addressed before the sale was final and the vehicle was ready for pick up each was handled in a pleasant and timely manner. Communication which is key was excellent throughout the entire process. So I am hoping the vehicle (used) matches the standards set by Ryan Bussinger and all others who played a role in this transaction.Sincerely,Stephen Severin

melgshea

17 de ene. de 2011

Our experience at Fathers & Sons was exceptional. We received a fair price for our trade and a great price on a preowned Audi. Ryan and the team at Fathers & Sons provided excellent service, from setting up an appointment for us (we live 60 miles away) to the purchase of the vehicle (quick and easy!) You can't go wrong at Fathers & Sons!

jntsfan

6 de ene. de 2011

Ryan and David were both very fair and fun to work with. They were aggressive in working out a way for me to get the car I wanted. Aggressive in a good way. Ryan has been very helpful post sale with good follow up and assistance making service arrangements.

hikerbob

17 de dic. de 2010

Traditionally, buying a car ranks up there with root canal on the 'Things I'd rather not have to do today' list. However, my experience with Fathers & Sons in the purchase of my Jetta TDI Sportwagen was pleasant from walking through the door to driving away in my new vehicle. All of the staff were friendly and attentive whether directly involved in the purchasing process or not. Frank Marvici, my salesman, orchestrated things smoothly, knowledgeably and with a sense of fun. I have no qualms about providing a 5-star recommendation for Fathers & Sons.

Dragonfly1225

1 de dic. de 2010

Dear Ryan, First I want to tell you how completely ecstatic I am with my purchase on so many levels! I LOVE MY JETTA!! Second, I am even more pleased with the ease of picking up my vehicle. You and your team knew that I had an extremely tight time line I was working with. You had me in and out of your dealership in, what seemed like, a flash! Lastly, but certainly not least, you, Ryan treated me with respect. As a woman I have been to many other dealers, looking for the exact car I bought from you, and I was treated almost as if I was ignorant! You and your team have my respect. To have earned that from me can be quite a task but you and your team achieved that. Again Thank You for the ease of purchase and thank you in advance for anticipated quality service needs. Sincerely,Jennifer

damsd

24 de nov. de 2010

I love love love the service after the sale... Jersey (the driver, spelling ? ) does everything he can to help you, extremely considerate and get you to where you have to go on time!Keri, Gabe and Chris make an exceptional service team...thoughtful,mindful and wanting to take care of your EVERY need, what can be better than that!Besides... I love my Passat... it is my smart auto, looking forward to being able to purchase another someday. Thanks for taking such good care of me...and my son, who purchased a saab there with Ryan...also terrific. I will recommend you all anytime 100% ~ Happy holidays deb