James

1 de ago. de 2016

Painless process. Lou was great! Patient, respectful, but yet engaging. Financing process was very professional and not so invasive. I really liked the fact that I did not have to fill anything out, just signatures.

Julie

31 de jul. de 2016

Honest and friendly. Treated me respectfully. After leasing/purchasing six cars with a competitor, I am ready to work with the team at Faulkner.

Christine

31 de jul. de 2016

Hassle free leasing and service is great. I have had a great experience dealing with Faulkner Honda. I just leased my 3rd vehicle

Caleb

31 de jul. de 2016

I am not a "car person." As a result, I want a sales experience that is as hassle-free and simple as possible. Faulkner Honda (and specifically, my salesperson, Danny) made this an extremely smooth process all around. I previously leased a Honda at another dealership--they were good, but Faulkner was better!

Louis

30 de jul. de 2016

It was very personal, timely, and helpful. Everyone was very pleasant and willing to help, even if I wasn't their customer. This is my fourth Accord from Faulkner and I'll be back to see Mike Grant and Don Perry in a few years for my fifth.

Ronald

29 de jul. de 2016

We have purchased a Honda from this dealership before. We have found the sales staff to be helpful and polite.Questions were answered quickly and no question was ignored.

Jill

28 de jul. de 2016

Staff were friendly, review of the car was done with great detail and answered all of my questions. Facility was very clean

Madhav

28 de jul. de 2016

Awesome Sales Representative (Jesse) in my case . He was always with me whether it was CAR queries or Insurance Part or any other things I had doubts on .

Michael

28 de jul. de 2016

The Friendly, work with you attitude. They made me feel like I was actually important to them. Their attitude and willing to help me and answer all of my questions is why I will go back when I need my next vehicle.

Scott

27 de jul. de 2016

My family has bought 6+ vehicles at Faulkner Honda. The process of negotiation went quick and I was able to still enjoy my weekend. The salesman was very helpful and responsive.

Raquel

27 de jul. de 2016

It was simple and hassle free. I was happy to do business with Terry Sgrignoli and will do it again.

Joelle

27 de jul. de 2016

Sales and finance were fantastic! Both teams went above and beyond to get me in the car I wanted. Jim and Heather were beyond helpful and so low pressure. It was a very low stress experience for me.

Bonnie

27 de jul. de 2016

Friendly staff. The salesman, Curt, noticed the ac was not as cold as it should be and took care of the problem without my asking.

maggsj

27 de jul. de 2016

I LIKE DEALING WITH JAMES MILLER. I HAVE BEEN GOING TO HIM FOR A WHILE. THE SERVICE DEPARTMENT IS GREAT. THE PEOPLE ARE SO NICE AND FRIENDLY. ALL EMPLOYEES TREATED ME WITH RESPECT. GREAT PEOPLE.,

Luann

26 de jul. de 2016

It was a pleasant experience. Everything went exactly as I thought it would. Staff, especially , Jesse D. was great. Thank you so much. Love my new Honda Touring Pilot.

maggsj

26 de jul. de 2016

I DO NOT LIKE THE SERVICE I GOT FROM THE SALES MANAGER SULIJO AND WILL NOT RECOMMEND ANYONE TO BUY A CAR THERE. I WILL MAKE SURE TO LET THE MEDIA KNOW JUST HOW I WAS TREATED. TERRY USE TO BE MY SALES PERSON AND FRIEND, BUT HE STOPPED SPEAKING TO ME WHEN I BOUGHT MY NEW CAR FROM LOU INSTEAD OF HIM. SUCH AN ATTITUDE HE HAD.

Raffy

25 de jul. de 2016

The price of the car and the value for my trade in. Michelle, the saleswoman, took good care of me and my kids.

Igglefan67

25 de jul. de 2016

While I didn't buy from them, the folks at Faulker were great. Low pressure, professional and courteous. Thanks!

Kathleen

25 de jul. de 2016

Terry was pleasant and very informed and the garage facility was amazing. All the employees I saw looked happy and like they enjoyed their work.

Eddie

25 de jul. de 2016

Everyone was very polite and friendly.Our salesman, Drew Dunnwas very efficient,explained everything well and worked hard to find the color of Acord which I wanted. I would recommend him to friends.

Rachel

24 de jul. de 2016

Knowledgeable staff that went above and beyond to get us our perfect vehicle! Special THANKS to Michelle G! She worked tirelessly with us until we went home in our new van!

Kimberly

22 de jul. de 2016

Jim Collins was amazing! I couldn't of asked for a better salesman. He was courteous & knowledgeable and answered all of my questions.

Angela

20 de jul. de 2016

My salesman was amazing. Drew Dunn was honest and accommodating. I would recommend him to anyone buying a car. I felt like he gave me a great deal

Charles

18 de jul. de 2016

I loved the friendly courteous way in which I was greeted and that treatment continued through out my entire visit. I like the fact that they were willing to work and negotiate with me to try and find a deal that was suitable for my situation. There was no pressure or hard sale tactics. Just provided information and allowed me to make up my mind.

Deborah

17 de jul. de 2016

Salesperson, Michelle, was very pleasant and knowledgeable about the CV-R we ended up buying from her. Thanks to her we are enjoying our very first SUV.

Latasha

16 de jul. de 2016

My experience was great I felt like Alex listened to me and found a vehicle to fit me perfectly, Everything was done in 24 hours he kept me updated on the process.

Anissa

15 de jul. de 2016

The salesman was very attentive in listening to our needs financially . Very friendly as well. Over all positive experience .

Austin

15 de jul. de 2016

The customer service was very good. I had no problems buying this car. I would recommend to anyone who is interested in a Honda

denita2010

15 de jul. de 2016

Everyone that was involved in the process of getting our vehicle is so friendly and attentive and truly cares about making your experience the best it's ever been while purchasing a vehicle.

Angela

11 de jul. de 2016

My salesperson, Terry Sprignoli, showed professionalism and was very knowledgeable about the product he was selling. He treated me with much respect as being a female customer and provided me with excellent customer service. I would recommend him to anyone that I may be in contact with that may be looking to buy a new car. He is a great asset to your company!

AngC131

11 de jul. de 2016

My salesperson, Terry Sprignoli, showed professionalism and was very knowledgeable about the product he was selling. He treated me with much respect as being a female customer and provided me with excellent customer service. I would recommend him to anyone that I may be in contact with that may be looking to buy a new car. He is a great asset to your company!

Lisa

10 de jul. de 2016

Jim was extremely knowledgeable and so patient answering all my questions. Michelle took the time to listen to what I was saying to find the perfect financing.

Daniel

10 de jul. de 2016

Honest and caring people. Listened to what are needs were and offered great suggestions. It was a quick and easy process.

Angela

10 de jul. de 2016

We love Shana Gardner!She is the best, always gets us great deals and ideal cars, and she and Jetzabel make leasing a breeze.

Philip

8 de jul. de 2016

Knowledgeable, friendly, helpful staff. Explained the operation of vehicle accessories completely . This is why I am a repeat Faulkner Honda customer.

Richard

8 de jul. de 2016

Shana was extremely helpful, and John did an amazing job getting the deal approved. I will definitely refer my friends to Shana for anyone looking for a car.

Christopher

8 de jul. de 2016

Quick and easy. Salesman was not pushy and listened to what I wanted. I was able to buy a car in just a few hours.

Rafael

5 de jul. de 2016

Their friendliness, and their admittance if they do not know about something instead of talking their way through it, instead admit to not knowing it but offer to do their research.

Robert

3 de jul. de 2016

Not pushy and good customer relations. Checked in several times to make sure that everything was in place. The post sale maintenance look like good perks.

Peter

3 de jul. de 2016

SALESPERSON MADE US FEEL REALLY RELAX. AT NO TIME WERE WE PRESSURED TO BUY. SALEPERSON WAS VERY KNOWLEDGEABLE DEMONSTRATING THE VEHICLE.

Danielle

2 de jul. de 2016

Shana Gardner was awesome. She made me feel comfortable and made the car buying process a breeze. I really enjoyed working with her, and look forward to working with her again in the future.

Annmarie

1 de jul. de 2016

Everyone is very nice and they are willing to work with you thru the process. They explain everything in detail.

Tammy

1 de jul. de 2016

Paula Bruckner is the best salesperson I have ever dealt with at a car dealership -- from the moment I walked in the door until the purchase was complete she was very professional, knowledgeable, and helpful throughout the entire time. This is my 3rd automobile purchased from Faulkner Honda and I plan to make my 4th purchase there as well.

Keith

1 de jul. de 2016

Faulkner Honda hands down is the best. The staff treats me and my family like we are part of their family.

Haven

30 de jun. de 2016

Everyone was very helpful, great attitudes/personalities. Very comforting & trustworthy. Mike Grant was a wondferful Salesman, set up my bluetooth, made sure my test drive was also on the highway knowing that's how I travel to work. So wonderful! Suljo takes great care of me & the rest of my family! you really can't get better care anywhere else!

David

29 de jun. de 2016

Shana Garnder sold me my first Honda, and when it came time to consider a trade and replacement, she was spot on with finding the exact vehicle to meet my needs. We were able to nail down all the financial details quickly, the new 2016 Civic was ready quickly, and I was on my way. The team at Faulkner, notably Shana, provide friendly and personalized service. She helped get my insurance transferred, and made the effort have my EZ Pass transferred! She even helped clean out my trade Honda to make sure that I got everything into the new Civic! There was no pressure, just a true concern that I was put in the right Honda at the best price, with the right warranty coverage and piece of mind that Faulkner Honda cares about its customers.

Chantell

29 de jun. de 2016

Drew was excellent to work with on this transaction. He recognized the challenges with my schedule and we were able to handle majority the sale of the after one meeting by phone. He made it so easy to buy a car. I really appreciate his knowledge and high level of customer service.

Jean

27 de jun. de 2016

very friendly sales person ( Terry Sgrignoli ) also the gentleman in the back office that did our paper work ( Phillip Luckman) was great to work with

Brian

22 de jun. de 2016

My salesperson, Paula Bruckner, made me feel as though I had been a friend of hers for many many years! She made me and my dad feel welcome and right at home!!! All staff was very friendly.

Antulio

19 de jun. de 2016

Very thorough in addressing details; friendly, accommodating. No pressure sales. A test-drive that was actually long enough to test the car. Would go back.

James

17 de jun. de 2016

Shana Gardner is an all star on the Faulkner team, you have a true asset in her. I will highly recommend people to Faulkner because of her professionalism

Diane

12 de jun. de 2016

Jim Collins was a terrific salesperson. He took the time to listen to the features we needed in a CR V, then found the perfect vehicle for us. Since I was unfamiliar with the roads in the area, he went with us on a nice long test drive and answered questions about the vehicles features as we drove. Jim worked with us to get the best price, even making sure the on line coupon my daughter found for us was applied after the best price for the vehicle.Michelle Bailey, finance manager, found us a great loan rate and explained the warranties in a way that was very understandable.Overall, a great experience.

Stephen

11 de jun. de 2016

Friendly service. We had some time restraints due to our job... They worked quickly within our time frames and helped get us out quickly and still had time to train us on the new tech upgrades

Arthur

8 de jun. de 2016

Friendly and knowledgeable sales staff. Not overly aggressive relative to the sale. Seemed flexible in trying to meet my needs.

James

7 de jun. de 2016

Mike is not only a great salesmen, but he's also a very sincere and nice guy. When purchasing or leasing a car, it's normally hard to trust the dealership. However, for me it's the exact opposite buying from Faulkner! I've been leasing/buying my vehicles from you for the past 9 years, and wouldn't go anywhere else. Thanks again Mike for a great buying experience!

Alicia

5 de jun. de 2016

Michelle was my sales person, she was absolutely amazing ! I was looking for a used car for my son who just got his license, and I needed him to test drive as many vehicles as he could. It took two days of test driving and research, which she did!! There was a budget and the car we choose wasn't in it, but she made it happen. Could not be any happier with this dealership or her !!

Johanna

4 de jun. de 2016

I loved every aspect of my experience leasing my car. My salesperson Terry was so helpful and made sure I understood everything about the car and the service in the future.

James

2 de jun. de 2016

I appreciated the personal interested contact with the sales lady and with the financial office in presenting the options for purchase and settling the deal.

James

1 de jun. de 2016

I feel you were patient and courteous. Our son came in from out of town and everything went smoothly and efficiently.

Christopher

1 de jun. de 2016

Wonderful experience from beginning to end! Michelle took into consideration all of our needs and desires. Finance made our payments possible, considering the purchase of TWO suv's. Tom, the manager, really took great care of us. I will be back in six years to trade!! Great doing business here!

Ruth

1 de jun. de 2016

Friendly sales person without being "over the top" who was also well versed. Nice that he let us test drive on our own too.

Donald

31 de may. de 2016

Jim Allison was very friendly and helpful as our Salesman; Heather Gallo was great to work with for our financing, warranty, and paperwork.

Thao

28 de may. de 2016

The salesman is friendly . He responded to my phone call promptly and helped finding a very good lending rate.

Lisa

28 de may. de 2016

Our salesman Mike Grant gave excellent customer service. He quickly found us the the Honda Civic we wanted in the color we wanted and worked with us on the price. We would recommend him to family and friends..

Anthony

27 de may. de 2016

Efficient and professional service. No fuss ,no drama and no high pressure salesmanship.This dealer know how to do the jobno drama.

William

27 de may. de 2016

All of the staff were friendly, courteous, and knowledgeable. We felt welcome and part of the family. Very happy with our new Honda purchase.

Mitsen

26 de may. de 2016

Friendly ,helpful, and i will go back if i need a new car in the future. They did such a great job and provide a better service than i expected. I would recommand people gowith Honda brand.

Survivor 2016

24 de may. de 2016

My two daughters and I had Shana Gardner! She treated us like family and she has gone above and beyond to get us our cars with such great deals! We absolutely love the cars we got from Shana!

Annette

24 de may. de 2016

Since 1992 I tried to buy a car on 3 occasions from Faulkner but ended up buying from a competitor. This time I was shopping for a used car and found Roy along with his sales manager Karl and finance manager Jetzabel. I enjoyed all three and will definitely recommend and consider Roy next year when my other daughter will need a car.

Kelseyp123

22 de may. de 2016

Alex was very helpful and made everything about purchasing my first car so simple! He was able to provide many benefits to make my life a lot easier!

Tayania

22 de may. de 2016

Everyone will willing and eager to help my find and purchase my first car. The service was excellent and was a great experience.

Kelsey

22 de may. de 2016

Alex was very helpful and made everything about purchasing my first car so simple! He was able to provide many benefits to make my life a lot easier!

Elyse

18 de may. de 2016

Great sales experience. Mike took the time to explain every detail of the vehicle of the vehicle. He was very personable and friendly. I felt comfortable talking to him and asking questions. He made the car buying experience simple and stress-free.

Lindar

17 de may. de 2016

My salesman, Mike Grant, watched for a good deal for me and called to tell me about the Fit that I wanted and I bought it that day.

William

15 de may. de 2016

I was ready to purchase a car and my dealer, George, made me so comfortable and confident, and with the right figures, I purchased the car the same day. There was just so many good things to say about you folks, from the dealers caring of his customer and his new car, the auto repair section, to the promised responsibilities of taking care of the customers car long after purchasing it. I just felt so comfortable all around and if this car does me well, which I know that it will, my next car will most likely be purchased here again. That's how confident I am of Faulker Honda. You can believe in their honesty and soon I'll experience their quality of work on my car when needed. Thank you so much.

Brian

15 de may. de 2016

My sales person Travis was very knowledgable about the vehicle, it's capablities and he was able to ensure the vehicle met all of needs. Friendly management and finance department. The service was expectional and I have already referred friends and family to the dealership.

Clasymusic

14 de may. de 2016

We had Shana and my firm has used her for a very long time and for many cars. She was awesome and I would recommend her to anyone.

lindar

14 de may. de 2016

My salesman, Mike Grant, watched for a good deal for me and called to tell me about the Fit that I wanted and I bought it that day.

Linda

14 de may. de 2016

My salesman, Mike, watched for a good deal for me and called to tell me about the Fit that I wanted and I bought it that day.

Donald

14 de may. de 2016

Everything! Especially the new car! We haven't bought a new one since 1978. Everyone was very helpful and kind. It was a pleasure to work with Travis Kise. He spent quite a bit of time with us and we appreciate all of his insight into new Honda ownership. Thank you for such a pleasant experience!

Trevor

12 de may. de 2016

Friendly, relational approach by the salesman (Todd) and the sales manager (Carl). They listened and responded to my questions, concerns and needs.

Glicelyn

12 de may. de 2016

The employees are so approachable, assist well their costumers, entertain and answers all the questions we want to know about the car we are buying, they are well knowledgeable for what they are selling.

Susan

10 de may. de 2016

Excellent customer service - I really can't say that there was anything negative about my experience (s) with Faulkner sales or service over the last few years and especially with Shana Gardner - she's awesome!

Jonathan

9 de may. de 2016

We did not feel pressured into any decision and were not rushed into making a decision. We had all our questions answered.

Tianna

8 de may. de 2016

Our sales person made it easy to shop for a vehicle and made us feel at home, he didn't pressure us, he didn't hide anything was straight with us from the time we got out of car. George Nebrat is a great sales person and I would recommended him to anyone that is looking for a car..

Kelsey

8 de may. de 2016

Professional staff all around from sales to the business office. Price was also clearly defined and there were no surprises. Very happy with the purchase from Faulkner.

Wayne

8 de may. de 2016

Very friendly staff, Everyone was very helpful from start to finish. Most importantly George is a very friendly no haggle straight forward salesman, and I appreciate that most of all.

George

3 de may. de 2016

The folks there did everything in their power to make getting the vehicle possible. Michelle Gopear was great as my sales person.

Lisa

3 de may. de 2016

Drew was our salesperson and what a pleasure it was dealing with Drew in the negotiations for the purchase of our new Honda Civic. He is a great salesperson -- he listened to what we had to say and worked with us to get us the best deal he could. I will definitely recommend Drew and Faulkner Honda to any of our friends/co-workers or relatives in the market for a Honda. Not to leave anyone out, it was also a pleasure chatting with John regarding the financial aspect of our purchase and Michelle in signing all of the final documents and going over the them. Thanks again. I love my new Honda Civic!!!

Cassandra

2 de may. de 2016

If I could rate higher, I would give my salesman, George, 100 stars. He was super friendly and everything but pushy. George took the time to help me find the best vehicle for my current and future needs. He took the time to show me all of the great and up-to-date features on the 2016 CR-V EX and I fell in love with the vehicle!

Stewart

2 de may. de 2016

Polite, knowledgeable, and customer-focused by professionals Paula Bruckner (New Honda Sales) and Michelle Bailey (Business Manager). There is 4-star & 5-star service - this was a sky full of stars service.

Amaris

2 de may. de 2016

Shana was very pleasant and patient with me. It was my first time purchasing a car and it was very nerve racking for me. Will definitely be going back to her for my next purchase.

Robert

2 de may. de 2016

Shana was very helpful and made it easy. It was an easy decision when my old Honda broke down on me Friday morning.

Hayley

29 de abr. de 2016

I liked how thorough Michelle was explaining the features of the car. She also really worked with on getting the price we wanted.

Evan

28 de abr. de 2016

The entire experience was amazing. The environment was very family friendly. My children were able to eat pop corn and play while we focused on numbers. If we had a question, everything was haulted until that question was answered. I didn't feel pressured to purchase at all and I finally have the features that I've always wanted-something that I was talked out of in our last car purchase (not at Faulkner!) Wonderful experience, thank you!!!

Jalell

27 de abr. de 2016

Drew and Michelle truly seem to have the clients best interest in mind and did everything in their power to help us make the absolute best out of our situation. It's so clear that they care about more than just making the deal, they want to build a relationship, and that's impressive and unlike any other car buying/leasing experience we've had before. Thank you both so much!

David

25 de abr. de 2016

I appreciated Shana's help dealing with a personal situation. The problem was resolved and I was able to move forward with my Honda CR-V purchase. I am very grateful and won't forget what Shana did for me.

Patricia

24 de abr. de 2016

Daughter's first car purchase and the salesman did he absolute best to offer and seal a deal that she could afford.

Mildred

24 de abr. de 2016

Our salesman, Jim Allison, was very professional. The deal was made with no haggling or hassle. He kept us in the loop during the time between the deposit and the day we picked up the car and even a few days afterward to guarantee our satisfaction.

Gregory

22 de abr. de 2016

The interaction was to the point. I didn't have a lot of questions, and wanted to get the transaction done as quickly. Terry helped me do this painlessly. Also, the initial salesman I interacted with, Mikhail, was well versed in the specs on the car I was considering, making my decision an easy one.

Deborah

17 de abr. de 2016

I needed a car, so I was out just looking and a car caught my eye. The sales person Jesse , and Bill from the Harrisburg Pa, street office made it possible to to drive off the lot with a new car.

Bonita

17 de abr. de 2016

The experience was excellent. The sales person was most helpful and the gentleman who handled the paperwork explained everything clearly.

Leslie

16 de abr. de 2016

They went out of their way to make sure I was happy, even with a few snafu's, they got it done! Thanks

John

12 de abr. de 2016

Paula Bruckner was very professional and her knowledge of the HR-V was outstanding (questions I couldn't get answered at another dealership she knew immediately). At delivery she flexed schedule to match mine and any questions/concerns were handled immediately. Well done all around.

Tracie415

9 de abr. de 2016

I used to dread taking my car somewhere for service (believe me I have had my fair share of service visits) until I started using Faulkner Honda's service department. James Miller and the rest of the service staff (techs and advisors) are incredibly friendly, knowledgable, and pleasant to deal with.. The hours are awesome and the waiting room is very accommodating. Kudos to all of them for taking the dread out of service visits for me!!

Christopher

2 de abr. de 2016

My salesperson Paula Bruckner was the nicest and knowledgeable salesperson. I could tell she really cared and worked really fast to find me my Civic. And Jezabel Castro was really fast closing the deal.

Donna Clouser

1 de abr. de 2016

George, Heather, Shane, Sean & everyone else I met, were so kind, patient & helpful. They helped me purchase a great vehicle. I went back today with a problem & it was fixed immediately. They all made it such a pleasant experience. Thank you.

Donna

1 de abr. de 2016

George, Heather, Shane, Sean & everyone else I met, were so kind, patient & helpful. They helped me purchase a great vehicle. I went back today with a problem & it was fixed immediately. They all made it such a pleasant experience. Thank you.

Emily

29 de mar. de 2016

Jesse went above and beyond to help me make an educated decision on what car I bought. He gave me all the facts and information on each car and explained everything very well. Jesse was very professional, informative, and kind.Michelle was also very sweet and explained the paperwork for my lease. She made me feel comfortable about what I was signing.

Brenda

28 de mar. de 2016

First and foremost I was NOT pressured into anything...I picked out the car I feel in love with and we went for a test drive....Was showed the many features on this car and came back to the dealership to discuss further...and still not pressured (high on my list) Discussed trade in and price and together we came up with a amazing deal...When they say Faulkner is like family...they really do mean it. Now my daughter and granddaughter want to go there and purchase within the next 8 months....Wonderful experience and am very happy with the purchase as I know I will be with the service... Financing was a breeze and I received a great interest rate....OMG Love this place !!!!

Jim & Jodi K

27 de mar. de 2016

Shana Gardner. As busy as she was she was able to get us in and in a few hours back out in our brand new van.

Jodi & Jim K

27 de mar. de 2016

Shana has sold me my last 2 cars. The most important thing to her was I getting the right car for me. When told her what in needed in a car she went right to work and withinless then a few hours she had a car and was ready for me to come and pick it. Awesome people awesome dealership. They make thinks happen.

Jodi

27 de mar. de 2016

Shana Gardner. As busy as she was she was able to get us in and in a few hours back out in our brand new van.

Johnny

26 de mar. de 2016

Staffs were being very Profesional and friendly. They'd try their best to make it happened and lift up your satisfaction.

Harvey

26 de mar. de 2016

This is the 3rd car I bought at this location and it was far the best experience yet. I took my son there 3 weeks ago to buy a car and was greeted by Jim Collins . He was one of the best professional salesperson I ever dealt with. He was very helpful and courteous in so many ways. I will be heading any friends his way for future purchases of a vehicle.

Sharon

23 de mar. de 2016

Mike is so good at what he does! And so helpful! I had him 4 yrs ago and that's why I come back

Stephanie

21 de mar. de 2016

Very genuine and sincere during all phases of the purchase. Knowledgeable, efficient and explains information so that the average customer can understand and follow.

Wynn

18 de mar. de 2016

I started my communication via email since I was out of state. The team made sure all of my questions were answered and that I didn't fall between the cracks even with people in and out of the office. I was very budget driven and Drew was extremely helpful! I never felt any pressure and had awesome service all the way through! Thanks to all!

Justin

16 de mar. de 2016

Working with Paula was great. She is extremely pleasant and really was engaged in what my wife and I were looking for. I have worked with her in the past which is why we wanted to work with her this time and will continue to deal with her for any future purchases or transactions with Faulkner

Diana

16 de mar. de 2016

Everything and Terry is an excellent sales rep as well as the store manager John. I always enjoy my visits. Thanks

Bonnie

15 de mar. de 2016

Everyone was very nice and informative on the vehicle I was interested in purchasing. Cesar Hernandez did an excellent job as a salesman & I would recommend him to anyone wanting to buy a vehicle. He got me in the car I wanted, not something they were trying to get rid of

Denise

9 de mar. de 2016

everyone at the dealership was incredibly friendly. Paula & Michelle were amazing to work with and everything worked out exactly how it was supposed to.

Julie

5 de mar. de 2016

Friendliness, thorough presentation of car, features and options.I was impressed with the Service Center and services offered. Faulkner cares about their customers.

Nancy

3 de mar. de 2016

Drew Dunn was very helpful, informative and knowledgable. We did not feel pressured. His follow-up phone calls have been timely and helpful with my questions. The support personnel from other levels of management were not pressuring.

Michael

2 de mar. de 2016

Our sales associate, Michael Grant, was EXCELLENT! He was timely, attentive, professional, and answered all of or questions. When he did not know an answer, he went and found one for us. Great guy!

Dale

28 de feb. de 2016

We liked how Faulkner listened, and worked with us to get us the vehicle we wanted at a very fair price.

Rachael

27 de feb. de 2016

We got a great deal and Jim took excellent care of us throughout the whole process of buying our new car.

Rajakalayan

26 de feb. de 2016

Sales person Ceaser is great. He explained everything in detail.Test drive experience is also very good. He took time in showing the service center and everything about the dealership.Also John the Finance Manager is also awesome. He gave us very good deal for the extended warranty. I wouldn't be buying the warranty if John dint give us the deal. I am very happy with my purchase and I have three of my friends lined up in buying Hondas from Faulkner.

Silversands

25 de feb. de 2016

I've had my civic in for service before but this time Adam Castner made me feel very comfortable with my questions. He is amazing!!!

Nicholas

24 de feb. de 2016

Sales staff was extremely helpful in finding vehicle for me. The ease of completing final sales paperwork. Vehicle was cleaned and ready for pickup on arrival ready to go.

Barbara

24 de feb. de 2016

I liked the professional and courteous demeanor of its staff. Enjoyed the experience. This may possibly be my destination for my next vehicle!

George

23 de feb. de 2016

Although the dealership was extremely busy on a beautiful Saturday afternoon, Roy Barrett made sure we knew what was going on and what we were waiting for at all times. He took care of us every step of the way.

Roman

23 de feb. de 2016

Mike and Patti absolutely the great. They been very helpful to get me the right car. I absolutely love my new Honda Accord 2016. This is my 2nd car I bought from them.

Andre

20 de feb. de 2016

Mike Grant...to be honest we were offered the same deal at another dealer but Mike did a great job we wanted to do the deal with him...

Steven

17 de feb. de 2016

The salesman was patient and friendly, as were the other staff encountered throughout the buying process. Any questions I had were answered immediately, and there were no surprises in terms of the expected costs and fees. The vehicle was in excellent condition, as advertised.

David

13 de feb. de 2016

I have bad experience with Harrisburg service center twice. I took my Honda accord to service and they charged me $850 for two hour service with toatal parts cost was only $320. I asked the advisor and he said labour are very expensive which cost me more than $500 for labour charge for two hour. Last week I took my other car for inspection. After waiting four hour they say my front rotor was damaged and need $450 to repace it. I do not have enough money to cover more than $500 dollars so I told them I don't have enough money to cover. They failed my inspection and charge me $108 dollars and ask me to come back with money within 5 days. I went to another delear next day and they did everything for $200. I don't know what to say.....May be Honda service manager should keep eye on .....

Bradley

13 de feb. de 2016

The sales representative , Terry Sgrignoli, was very attentive to our wants and needs in deciding on the perfect vehicle model. He took the time on a light snowy evening to pull the two vehicles we were deciding on into a brightly light, warm prepping garage. He had the detailer wipe the vehicles down so we could view the exterior colors better to aid in making our final decision. We were at the dealership up and after closing time when many of the other staff members left for the day. Still Terry and the fiance staff member (can't recall her name) took the time with us to go over items and answer our questions. Never through the experience did we feel pressured or rushed.This was our first experience at the dealership and to the Honda brand.

Lori

11 de feb. de 2016

They were friendly and knowledgeable. Very easy to deal with. They made the whole buying process easy. I'll go back again.

James

10 de feb. de 2016

All the employees are friendly and helpful. The finance lady was the best. Cesar was new but always willing to help. He was very courteous. As always I will by all of my cars and trucks at Fulkner Honda..

Alok

9 de feb. de 2016

I was planning to buy a car for long time and visited several dealers but the experience with the Faulkner Honda was amazing. He answered my all the questions and explained everything. I had a crystal clear picture to buy this after talking to the representative.

Sarah

9 de feb. de 2016

The sales manager (Darryl Finney) went above the call of duty to assist my spouse and I with the purchase of a new vehicle. At all times, he was honest with us and that goes a long way in establishing trust. On top of everything, he was flexible and willing to consider our needs while offering a fantastic value for what we were looking for in a new vehicle. The rest of the staff had fantastic customer service as well!

Patricia

9 de feb. de 2016

They were not too pushie and worked with me on what I was willing to pay. In the end it was a good experience.

Michelle

29 de ene. de 2016

Bob Horner, Sales was awesome, knowledgable and great to work with, I'll send my friends to him! Sang Hoang & Michelle Bailey worked to make sure I had a great deal and understood everything in the sale. They were top notch. You call it a family and I sure had that feeling from every person in the building. Keep up the awesome work!

Lynette

28 de ene. de 2016

I know when I come to Faulkner that Alex will not only give me a great deal on a fantastic car but he looks out for my well being. He makes sure I get the right car for me and my needs. I have been dealing with Alex for 15+ years and I have pure trust in Alex. I also refer friends and family to Faulkner and tell them to ask for "Alex". I greatly appreciate everything that Alex has done for me and my family over the years. My son is also a customer of Alex's . He was only 5 years old at the time I started coming to Faulkner and being one of Alex's loyal customers.

Christine

28 de ene. de 2016

Helpfulness of Paula Bruckner along with her knowledge of the product. Paula knew just how hard (or soft) to push for a sale that made us very comfortable. Very good employee.

Taylor

27 de ene. de 2016

I wasn't pressured to make a decision before I felt confident. The services offered after purchasing a car are a huge perk of buying with Faulkner. Working with Roy made things simple and I appreciated him walking through every part of my new vehicle so I felt knowledgeable before driving off the lot!

Larry18

22 de ene. de 2016

Great dealership. 3rd car bought from Faulkner. Drew Dunn and John Kim are a top notch team that are courteous, honest, upfront, and fair. I'll be back for the 4th car when the time comes! Thanks!

Randolph

20 de ene. de 2016

Salesman was very knowledgeable, courteous and quick to act on any issues. Environment was very clean and I really like the on site service facility and year long perks that come along with it.

Eric

18 de ene. de 2016

I have serviced my previous Honda with Faulkner for over 10 years. The service is impeccable. I decided to gift my old Honda to my nephew and purchase a new one. Jim Collins and his staff made the experience quick and easy. They were up front and knowledgable. It has been a pleasure doing business with Faulkner and I have recommended Faulkner to family and colleagues. Thank you!

Eric

18 de ene. de 2016

I have serviced my previous Honda with Faulkner for over 10 years. The service was impeccable! I was able to gift my old Honda to my nephew and decided to purchase a new Honda from Faulkner. Thank you to Jim Collins and staff for the best car buying experience. I appreciate the up front manner in which all information was disclosed and the high level of service provided. Jim is a true asset to the Faulkner family. I look forward to doing business with Faulkner and have recommended the same to family and colleagues. Keep up the great work. Thank you.

Nina

17 de ene. de 2016

Everyone was friendly, and knowledgable. They listened carefully to my needs and I left with the car of my dreams in 3 hours.

Justin

12 de ene. de 2016

They were extremely helpful and patient while we looked and made our decision. The dealership did a great job in working the car we wanted in to our budget, which was greatly appreciated!

Patricia

11 de ene. de 2016

I surprised myself by getting another new car after 3 yrs. Love Terry S. super friendly. Michelle also very friendly. She broke things down for me that I was understanding the finacal part of it...KUDOS to the both of them

Ruth

11 de ene. de 2016

I was able to discuss my financial needs and my wants choosing a new car with Paula and 2 other gentlemen. They helped me in my decision process because they provided attention and assistance with my numbers and with the car that I wanted Honda CRV Touring 2015 new. Paula thank you so much for your time and dedication.

Brandon

3 de ene. de 2016

Terry was great. The service dept guys were nice when we asked them to look at the running boards. The finance guy was super and went out of his way for us.

carmandaj

1 de ene. de 2016

Drew was very patient and a very knowledgeable sales person. Our purchasing experience took 6 weeks. We researched other vehicles and we test drove the Honda 3 different times. There was no pressure whatsoever

Maura

1 de ene. de 2016

This was an Internet sale with Alex. Communication was excellent. Never needed to leave a voicemail, his phone was always answered, and any questions or concerns were addressed.

carmandon

1 de ene. de 2016

Drew was very patient and a very knowledgeable sales person. Our purchasing experience took 6 weeks. We researched other vehicles and we test drove the Honda 3 different times. There was no pressure whatsoever

Donald

1 de ene. de 2016

Drew was very patient with us----it took us 6 weeks of researching vehicles---we were in 3 different times to test drive the car---he did follow up but he did not pressure us in any way---only f/u if we had questions

Timothy

31 de dic. de 2015

I have now purchased two new accords off of you and have had wonderful sales friendly help. Paula is a wonderful person to work with and I can't say enough great things about the way she represents your business.

Scott

30 de dic. de 2015

The sales and financing staff were courteous, knowledgeable and assisted us throughout the process. Delivered our vehicle on-time and as promised

Want_snow_inVA

29 de dic. de 2015

My family and I were traveling from NY to Northern Virginia on Rt 15 in our Odyssey when we hit something about 30 miles outside of Harrisburg that took out both driver side tires, and bent the back rim. An independent towing company towed us to Faulkner Honda and the guys there (Andy, Aaron and David) were great. Even after-hours, they stayed and helped me and my family get home that evening, and at no cost. We used the spare and were able to salvage the tire from the bent rim and place it on the good rim (I still rented a car from Enterprise next door and put the family in it just to be safe). I grew up on a farm in Western NY where everybody helped each other when something broke down or needed fixing. That is the feeling I got when talking to these guys and watching them work. They were there to help. I highly recommend this place if you need repairs on your vehicle.

Benjamin

29 de dic. de 2015

The dealership had a low pressure and friendly atmosphere. I would definitely do business here again and recommend them to my friends/family.

Richard

19 de dic. de 2015

we reached out to Roy while we were in the middle of a search for a certified Odyssey minutes, we were leaning towards going to Bobby Rayhal for this purchase, roy went out of his way to convince us and show us how faulkner was the better choice.

Adina

16 de dic. de 2015

Jim Collins was awesome and personable. I definitely felt like he had my best interest and my back. The Sales Manager (cannot remember his name) was great as well - really personable and never overbearing.

Carol

6 de dic. de 2015

Great customer service. We felt very welcomed at the dealership. The staff worked hard to get us the best car suited for us and the best deal possible. All of our questions were answered.

Naeem

4 de dic. de 2015

The Sales Rep was very cool and made me comfortable and on top of that gave me an excellent deal. Thank you. Would really come back again.

Ernest

1 de dic. de 2015

Michael Grant was professional and very knowledgeable of the vehicle. Also, followed up with all of our questions and requests.

Patrick

26 de nov. de 2015

Staff was very professional. Gave me a good deal on a new Honda CRV and a generous trade for our old one.

New Customer

25 de nov. de 2015

Worst experience in this dealership , very rude arrogant Sales representative 'Paula'. She did not have basic courtesy to talk to customers and when asked for quote she was not ready to share it with us. Faulkner Honda - Please teach your sales representatives how to deal with customers.

Keith

25 de nov. de 2015

Sales Rep and Finance Manager were both very friendly and easy to talk to. They answered any and all questions that I had. Everyone made the experience enjoyable and stress-free.Bonus...Free pizza on Saturdays! :)

Lindsey

24 de nov. de 2015

Our salesman, Alex, was attentive to what we were looking for to close the deal. Instead of playing games like some other dealerships, he listened carefully to what we were looking for, vehicle and price, and worked to put together a reasonable deal that met our needs.

Rodney

24 de nov. de 2015

Everyone was very Helpful in getting us what we were looking for. From Todd our Sales person to John in Financing.

Douglas

24 de nov. de 2015

George was very personable, answered all of my questions and responded to all of my emails. Another dealer has twice now tried the hard sales push technique and has failed twice with it. George is more interested in getting into the car you want, instead of getting you into a car you want to sell.

Julie

22 de nov. de 2015

We have bought at least 12 vehicles through the Faulkner Group over the years for personal and business. I was moving out of my 2nd Honda Odyssey and out of the "Mom" van. I was NOT looking to buy a Pilot - or another Honda specifically, however the true passion and knowledge of my salesman, George instantly made me fall in love with the features of the new Pilot. I anxiously yet patiently waited while a vehicle was built for me. I remain confident in my decision, and happy to be in another reliable Honda.

Sandra

22 de nov. de 2015

From the second we walked through the door we felt relaxed, Terry Sgrignoli was such a friendly man and he knew every thing about what we asked and needed in a car! This by far was the BEST experience we have EVER HAD! We will only come to Faulkner from now on!

Leroy

10 de nov. de 2015

I liked the way Paula Bruckner greeted me from the time I walked in the door!! She is a top notch sales person. She gets Grade A+!!!She knows her vehicle top to bottom. I was very impressed with all who waited on me making this purchase. This is my first Honda. I have always been a GM man. They didn't make the van I wanted anymore so I went to Honda to get what I wanted. Thanks for making my day!!Leroy W. Baddorf Jr.

Johnna

10 de nov. de 2015

Friendly staff went above and beyond to listen to my needs and do what was necessary to make it happen. They even drove with me to my home to evaluate my trade.

Gustavo

9 de nov. de 2015

People are very professional and efficient. I was hesitanted about buying a car, but they made my experience very comfortable and easy!!

Nathaniel

8 de nov. de 2015

Salesman Jim Colllins was excellent. He is s real talent for your organization. Finance Johnny Kim also very help locating acceptable competitive rates. You have a good team here you should be proud of. No pressure and very professional.

Paul

6 de nov. de 2015

I bought a used car they promised to fix a couple of things that they finally did. Then they promised to refund the money I spent on a useless warranty. I had to drive over 100 miles to the dealership to see Michelle Bailey,on Sept 3 2015 promised it would be refunded it's now Nov 4 2015 no refund. I have called several times and Michelle Bailey won't get on the phone or call me back.. Be smart don't buy a car here and whatever you do don't trust Michelle Bailey all she does is lie and is misleading. She'll steal your money TO BE SURE.

George Lewis

2 de nov. de 2015

When you walk into faulkner honda of harrisburg, it is hard not to notice how the Staff was very courteous, welcoming, knowledgable and informative. Highly recommended. I really like the car with all its features plus the fact that faulkner honda made the buying experience stress free and worthwhile.

Jefferey

2 de nov. de 2015

Shana rocks! She's such a great salesperson. Straight forward, honest and makes the experience pleasant! We bought two cars from her between July and October. Would highly recommend her and Faulkner Honda to friends/family!

gigi216

1 de nov. de 2015

Faulkner Honda, particularly Terry Sgrignoli, has been my sales associate for decades. His passion, knowledge and ability to make me feel welcome are unparalleled. He goes above and beyond to provide me with a fair, reliable vehicle every time. I will never buy a car from another dealer. Thank you Terry! Michelle is also very cordial, accommodating, thorough and efficient with the paperwork! Always a hassle-free, enjoyable experience buying a car from Faulkner Honda! I wish I could give them 10 stars!!

gigi216

1 de nov. de 2015

Faulkner Honda, particularly Terry Sgrignoli, has been my sales associate for decades. His passion, knowledge and ability to make me feel welcome are unparalleled. He goes above and beyond to provide me with a fair, reliable vehicle every time. I will never buy a car from another dealer. Thank you Terry! Michelle is also very cordial, accommodating, thorough and efficient with the paperwork! Always a hassle-free, enjoyable experience buying a car from Faulkner Honda! I wish I could give them 10 stars!!

Gabrielle

1 de nov. de 2015

My Family and I have been leasing and/or buying from Faulkner for decades, for a reason. The level of service is unparalleled. Terry Sgrignoli makes me feel like part of his family and goes way beyond the call of duty to fulfill my car buying needs.

Andrew

1 de nov. de 2015

Preston understood my situation and timetable. My family and I are pleased at how smooth the transaction went. Preston went out of his way via multiple forms of communication to get the deal done!

Cindy

26 de oct. de 2015

The exceptional customer service and perception of true care and concern for what is best for the customer. Even the service after the sale products given by Faulkner prove that this is a customer service-centric organization.

Sandra

22 de oct. de 2015

Bob Horner heard what I needed on my limited budget and produced exactly that, even though I spent a little more than I intended. Good personalities, both Bob and finance gal Heather. Had an opportunity to also talk with mechanic Shane. Very friendly. An enjoyable experience overall.

David

20 de oct. de 2015

Stephanie Love was outstanding. Stephanie was very accommodating in providing me information concerning the vehicle even before visiting the dealership. Unlike other dealerships, Stephanie promptly provided electronic information requested concerning pricing and info about the car. The finance representative was also fantastic. During review of the contract I noticed that the out the door dollar amount was 95 dollars more than agreed upon. The finance manager immediately saw that I was quoted an incorrect amount for the tag fees but quickly obtained authorization to waive that charge.

Lynne

19 de oct. de 2015

Overall atmosphere, friendliness of everyone and George's willingness to spend as much time as necessary to make my decision. I have been buying cars since 1976 and this was the best experience ever. No pressure, and I was presented with lots of options. Sang was good too - great job on emphasizing excellent customer service.

Stacy

19 de oct. de 2015

I was greeted right away when I walked in. I didn't have to wait. I have a 2 1/2 year old and I absolutely love that there is a play area for kids.

Mary

17 de oct. de 2015

Everyone was very friendly, courteous and professional. I had not bought a car in 12 years so I was a little nervous. Everyone put me at ease and I felt very comfortable.

pinching pennies

16 de oct. de 2015

I bought a Honda, just not from Faulkner. I visited there Saturday and bought a car a few days later from another Honda dealer. I will travel as far as 200 miles to find the car I want. The sales person was rude. To quote Paula Bruckner "I'm not going to sell a car today". Yes I was still gathering information on Saturday so that I could make an informed decision. I wanted to know price, extra fees, colors available. I had to ask three times for a price and the price she gave me was the sticker price (though that price is not displayed on the car window). She had the car I wanted, the color I wanted but not the price. I had the money in my purse and would have returned on Monday to purchase a car since she was my last stop.

Amanda

16 de oct. de 2015

Heather and Jim were just awesome! They got me into the car I want at the price I needed and Heather even got me an amazing warranty! I am OVERLY pleased with my experience and we use Faulkner Honda for all future car needs! Heather went above and beyond to work the deal for me and Jim was amazing at making sure it was the car I wanted and comfortable in. The whole process was easy and painless and I felt like for once a dealer was helping me get what I wanted and not pushing me into stuff that wasn't right for me.

Kim

16 de oct. de 2015

Besides the fact that Mike is super knowledgeable, I knew what I wanted and he didn't try to sway me, he had to go out of his way to find what I wanted since it wasn't in stock. He got it done, and quick. I also love all the extra Faulkner perks the first year no one else offered (oil change, cleanings, and so on, and it's standard with Faulkner. Thank you!

Teresa

13 de oct. de 2015

I worked with Cesar and he was very personable and helpful. I didnt feel pressured and he went out of his way to make me and my children comfortable throughout the buying process. Everyone in the sales department was friendly, helpful and knowledgeable. I love my Honda CRV!

dudadogs

30 de sep. de 2015

I was immediately helped as soon as I walked in the door, but from there on there was absolutely no pressure whatsoever. The salesman was courteous and knowledgeable. He answered my questions and I bought my Honda Civic Hybrid in a matter of a couple hours. My experience at other dealers has been extremely lengthy and very pressured.

Cynthia

30 de sep. de 2015

Easy no hassle purchasing experience. Shana is exceptional and I really appreciate the extra time she gave to explain all the features on my new vehicle.

Leslie

29 de sep. de 2015

Everyone was very assisting and I felt like not only was everyone knowledgeable but they cared that my needs were met.

Rhodia

29 de sep. de 2015

Paula, Carl and Sang. Enjoyed meeting with them and had the opportunity to discuss all aspects of the vehicle that I purchased. This is my 4th vehicle purchase from Faulkner and will continue to recommend the dealership to others.

Edward

22 de sep. de 2015

Paula was friendly and helpful right from the start. She knows her job very well. She took me on a driving tour of the entire facility before letting me drive the car and used a route that allowed me to familiarize myself with the vehicle. She is clearly used to being a closer but didn't argue when I delayed my commitment until my husband could see the car. I appreciate the softer approach very much. Overall, It was a very nice experience.

Nizihti

18 de sep. de 2015

You service, profetional team work and also you lisen to your client thei need and you delivered with no time consuming.Thank you to all of you.

Ray

18 de sep. de 2015

Salesman (Alex) was very friendly and helpful. We were treated very well. would buy again from him and Faulkner Honda used cars

John

15 de sep. de 2015

Curt Evans and Jetzabel Castro were a pleasure to deal with. Jetzabel was especially friendly and very helpful throughout the paperwork process.

carlover

14 de sep. de 2015

Service was quick and easy. The guy i talked to about my car was nice and professional.

llMILL3Rll

5 de sep. de 2015

Everyone always has a smile on there face and is very helpful. Drew my salesman and Heather who handled all the paperwork were excellent and had an answer for every question I asked. You have a great staff of people.

Carol

4 de sep. de 2015

There was no pressure, and it was quick and easy, not the long, drawn-out affair I have had with other dealers.

Alice

3 de sep. de 2015

Great customer service, feel like I'm a part of Honda, everything was explained and great look of the service area

Ernest

25 de ago. de 2015

Michael Grant did a great job of explaining all the features on our car. The purchase experience was pleasant and efficient.

Christina

21 de ago. de 2015

My four children and I were involved in a major accident with our 2014 Honda Odyssey, and it was totaled. Because of the safety features, we all walked away with only bruises and scrapes. Shana, whom we worked with to lease our last two vehicles, was so caring and kind. She worked with our family to put us in a new Pilot as quickly and painless as possible! We have always had a great experience at Faulkner Honda, but this particular time was the best. We feel more like a friend than a customer to Shana and everyone there! We will continue to do business with Shana and with Faulkner Honda!

Kelly

20 de ago. de 2015

Everyone was very friendly and worked hard to make it possible to buy my car. There were a couple issues but they were straightened out very quickly by staff. Even someone in the service dept stayed late to put accessories on my new car.

Steven

19 de ago. de 2015

Preston was very knowledgeable about the different car models and years and helped to pick out the best option for me in terms of budget and features.

Aalok

18 de ago. de 2015

The people were easy to reach out to. They responded to all our queries promptly. It was my best car buying experience.

Nicholas

18 de ago. de 2015

Patti was so very helpful in my purchase of a 2015 Honda Accord! And Mike grant assisting her was too!!

Sharon

12 de ago. de 2015

Could not have asked for better sales service from Paula Bruckner. Without pressure or other negative sales tactics, she worked with me for more than a few weeks and found me the exact vehicle that I wanted. She stayed in contact with me through that time to let me know what was going on with the search. During the delivery, again, she went the extra mile to help me figure out a complication with navigation settings I needed to enter that resulted in saving me a lot of time and worry. Very friendly and professional!

James

12 de ago. de 2015

Everyone was very Friendly, greeted me at the door, good price no pressure. Car was detailed and ready when I got there.

Barbara

11 de ago. de 2015

Very large selection of the model and make of car I was seeking. Friendly and easy to talk to personal. Able to work together to get the car I was seeking at an agreeable price point. Finance did a great job reviewing the extended options and was well organized and efficient as we completed the sale.

Mary

8 de ago. de 2015

I really appreciate the courtesy and helpfulness of all those involved in the purchase of our new CRV. We appreciate the fact that none of you were pushy. Thank you for a job well done!!

Nichole

7 de ago. de 2015

I enjoyed the friendly, no pressure atmosphere. The salesman and business manager that helped me took the time to understand my situation and needs, and worked to get me set in the car I wanted, in the payment range I needed.

Shannon

6 de ago. de 2015

Very friendly and easy to work with. Made buying a car easy and not at all intimidating. Would recommend them to anyone looking to buy a car.

Joyfuldebbie

4 de ago. de 2015

Carl Sims is a wonderful salesman. He was professional with a together confident appearance. He assisted my daughter in selecting a good quality used car. Thank you Carl Sims for treating us as important clients even when you are at the new facility and our family was shopping used. I thank you for your knowledge of Honda cars and your professionalism . Deborah Collins, Harrisburg , Pa.

JoyfulDebbie

3 de ago. de 2015

Carl Sims was professional and caring about getting my daughter into a good used car, He went beyond the call of duty to assure me that I was receiving a reliable safe used car. I thank you Carl Sims and James for your diligence , professionalism, knowledge , and caring. You guys definitely placed my family first and that's to be sure. Thank-you Deborah Collins, Harrisburg, Pa

Timothy

29 de jul. de 2015

Great overall experience. Shana Gardner took excellent care of us from the time we first showed up thinking about the possibility of trading in our current van for a new one. She was great to work with as we nugged through the details on a deal, and I appreciated her time and commitment enough to turn down a comparable deal nearby our home in MD to drive the 100 miles back up to Faulkner to make it happen. She's fantastic, and worked with me to ensure the skids were greased to complete the paperwork as soon as the family and I arrived there. Johnny in Finance had the paperwork ready to go and also took great care of us in getting everything wrapped up quickly with no issues. Great team effort with none of the typical car-dealership shadiness or sales pitches. We got exactly what we wanted with no fuss, and for a great deal.

Vera

28 de jul. de 2015

The salesman George Santiago was very very helpful.... Answered all my questions knew the ins and outs of the car very friendly not pushy like the other dealerships we had overall a great salesman !

Albright81

23 de jul. de 2015

Over the past 5 years we have gone to Faulkner , we purchased a 2005 Highlander 5 years ago from Faulkner Toyota and had a great experience with them then and had a recent great experience a few days ago while speaking to Alex from Faulkner Honda.Alex was a great with everything, he was able to accommodate us in looking not only at a Honda accord bur was able to help us also to look and purchase a 2012 Toyota Camry LE.We know that in the future we will be back to Faulkner for another vehicle and want to thank Alex for the amazing assistance he was able to provide in finding us the perfect car.Thanks againSincerely, Brandon and Julie

Red Civic owner dumped on the curb

19 de jul. de 2015

My daughter and I both leased Honda Civics. For my down payment, I offered to return when I had the full deposit amount. Michelle Bailey in financial said she could hold my check till June 16 and that this was a common practice. My check was cashed on June 2, {two weeks early} so I incurred $80 in bank overdraft fees and then an additional $10 for the delay in bringing my account from being minus; due to waiting for reimbursement. I emailed and spoke with numerous persons - all had different stories about my refund. I even contacted the president, Don Perry and the general manager, Pete Bonafede- they both are just too important and busy to even take time to respond to a mere customer concern. This has been one of several errors by the staff. My daughter's registration arrived with her name spelled wrong. The finance department was very busy that day and everything was rushed. As of today July 19, over one month later - I am still out the $10 in fees. While this is not a huge amount, it is very apparent that there is NO interest in their customers after the sale. I did get the $80 refunded, took till June 26 and I had to constantly contact them - to even get this. While my salesman, Drew was very nice - my leasing of a bright red civic went from excitement and joy to extreme stress, hassle and disappointment and the lack of customer care after car lease. I am having trouble sleeping, this has effected me emotionally and physically.

Timothy

19 de jul. de 2015

I really enjoy buying a car there the help that I got I really appreciate it, If and when I ever buy a new car I will return and hopefully Paula will be still working there Tim

Timothy

18 de jul. de 2015

Sales representative was very helpful getting us just what we wanted. He showed us how to use all of the features in the new vehicle.

Kathryn

8 de jul. de 2015

Friendly no pressure sales from Curt Evans and other sales staff. Heather was thorough and very honest when completing paperwork.

Justin

8 de jul. de 2015

The saleswomen was handling two customers at once. I was lucky enough to be one of them. She balanced both of her time with each of us in a professional man or satisfying both of our needs. She also got me insuranced while my insurance company was closed for the holiday. Excellent service, very pleased with my first experience buying a brand new car.

Sean

25 de jun. de 2015

These guys took care of me from the moment I emailed the dealership. Great salesmen, great financing options, very honest and upfront.

Ryan

24 de jun. de 2015

Paula is my salesperson and she is wonderful. She knows what I want and need and is helpful in all aspects of my visit/interactions with the dealership. Paula communicates using a wide array of mediums like email, phone, and text which I appreciate. She is truly a "superstar." If you can when you visit the dealership ask for Paula.

Prajeesh

23 de jun. de 2015

Got a nice deal with Faulkner for the vehicle pricing. Delivered the vehicle with no extra charge than the promised amount. Nice treatment from the sales executives. Also dealer has offered for one year free maintenance including the oil changes which was really interesting.

Pamela

23 de jun. de 2015

Both Bob n Kevin were very nice and helpful and despite having some finance trouble they were able to accomodate what I could afford to get into my car of my dreams. I love this car, it is even more than I could imagine, Michelle who did our paper work was very nice. My mom thoroughly enjoyed her experence and could not get over how huge the place was and she was very pleased with what I was buying.Bob was very patient and understanding with all my text questions and did not mind me asking and calling him. Kevin made us feel very welcome and he took me thru the service building and it was amazing. I am a honda fan for life.

Nancy

23 de jun. de 2015

Everyone was very friendly. Carl even let me drive the car home, to make sure it would not be a problem with the angle of my driveway. He also set up my first service visit and is arranging for a scratch to be fixed at a later date. Great customer service.

Charles

23 de jun. de 2015

My sales person Mike Grant made sure all my concerns were met was very knowledgeableon the vehicle even in sync my phone to my car before we left.

Patricia

22 de jun. de 2015

I have been a customer of Faulkner Honda since 1989, and have purchased 3 cars from their dealership.Great customer service, during my last visit, with Bob Baker in the Service Dept.

paul2013

19 de jun. de 2015

I purchase a used car from them online they promised that all was good when I got it several things had to be repaired they sent me to a faulkner in Trevose. They fixed that and now I have a small problem 600 miles later and the say too bad you have to pay for the repair on their guaranteed car. And their Mikey mouse warranty that I paid 2100.00 is just a big a joke as faulkner honda and the gmc store in Trevose is just as bad please protect yourself and your money DO NOT BUY ANYTHING FROM ANY FAULKNER AUTO STORE YOU WILL BE SORRY!!!!!!

Julie

18 de jun. de 2015

I have bought 3 cars from your dealership and I will always keep coming back. First, I love Honda. Second working with Jim Collins has always been such a great experience. He always get me exactly the car I want and for the price I need. He is an amazing car sales person. He is very knowledgeable about the cars he is selling and he makes sure that you feel comfortable with the car you are buying! I would recommend your dealership (especially for the used cars) and Jim Collins to all my friends and family.

Kelly

16 de jun. de 2015

Salesperson (Carl Sims) worked very hard to locate the right car for me at the right price. He was very patient and actually made it fun. Once I made up my mind which car I wanted (started out looking at Certified Used but bought new) he spent considerable time showing me all the gadgets and setting up the car to my specifications. I liked that as I am not a techy person.

Deborah Mallek

2 de jun. de 2015

I purchased by second Honda CRZ from Faulkner last year. When the vehicle was delivered, the air conditioning did not work. I had to take the car to their service department (this should never happen with a brand new car). Despite my requests, I was not provided with a loaner, nor any sort of apology for my inconvenience. I scheduled a service appointment last week to take my car in this week to replace the front rocker panels, as they had fallen and were scraping the road. I asked them to make sure the parts were in house before my appointment so I would not have to leave my car for an extended period or bring it back for yet another appointment. When I called to check on my request, the service department has presumably not received my call request. They transferred me to parts, where I was informed that the panels were special order items and I would need to pay for them before ordering (not in stock). The customer service here is horrible. Glad I stayed on top of it. Having the panels replaced by my mechanic, who is not only reliable, but knowledgeable and friendly.

Walter

29 de may. de 2015

I have bought and leased many cars from Terry and he has always treated me more as a friend than just another customer. He has told me from day one, "If I can help you, I will." Always excellent service.

Kathleen

29 de may. de 2015

Jetzabel Castro was excellent in working with me on financing and Todd was super about finding the right car for my price-range.

Patricia

29 de may. de 2015

The time and attention shown to us by Drew was appreciated. All of the sales staff were attentive and patient as we went through the buying process. We felt like our business was important to them!

Suzanne

28 de may. de 2015

My salesman, Mike Grant! He is awesome to work with and made the leasing of my new vehicle so easy. Mike is very professional, extremely friendly and honest. He found the exact vehicle I wanted and had it ready for me in 2 days. My family has purchased many vehicles from Mike and I will continue to recommend him to anyone buying a Honda.

Feroz

27 de may. de 2015

George Santiago was amazing. Right from the moment I pulled into the dealership, he came out and greeted me. He was very knowledgeable and was able to answer all my questions accurately. He made the whole car leasing process such a breeze and made me very comfortable. He went above and beyond, staying past the closing time of the dealership to properly run us through all the car's features and helping us setup the bluetooth, settings, etc. I will definitely be visiting George at Faulkner Honda for my next vehicle in March.

Mackenzie

21 de may. de 2015

I LOVE LOVE LOVED working with Shana. She made buying my first car such an incredible and fun experience. She treated my like a friend, like a real human being and not just a person she was trying to sell a car to.

Kim

19 de may. de 2015

our salesman George very friendly and worked with my husband and i to meet a payment of what we were happy with. thought i was coming home with another LX and George got us into a EX 1 step up from the LX.... Thank You George you were awesome!!!! Love our NEW CAR..

Jacquelyn

19 de may. de 2015

Answers were answered. If the person wasn't sure, they would get the answer in a timely fashion. All were very patient with my questions and situation.

Stacie

19 de may. de 2015

Terry was a great and he got me exactly what I wanted and needed. He was fantastic. My family has been coming to Faulkner Honda for 20 years and have bought 8 vehicles from there and Terry helped us each time. That goes to show how great of an experience we had and keep having. I love my new vehicle so much and can't say enough how great Terry was!

Christopher

14 de may. de 2015

Everyone was very friendly and helpful. I did my research and knew what I wanted before coming to look at the car, and I was glad no one tried to steer me towards another, more expensive car instead. Very down to earth people.

Marilee

2 de may. de 2015

George was an excellent salesman. He came outside within 10 minutes as we were looking at the CRVs. He was so knowledgeable and patiently answered all our questions! I have already given his card to my neighbor and recommended he look for him as he is thinking about upgrading his Honda. Heather was so welcoming and treated us like family. Even George's manager came over to introduce himself and made us feel welcome.

CAJ

2 de may. de 2015

The Accord I found on the internet at 4 PM was still there at 7 PM. Jim Collins, our salesman, was very knowledgeable about the car, patient with our questions, and made the entire purchase process very pleasant. The Finance Specialist , Ms Castro, was also very knowledgeable about the financing process and warranties. We were able to take the car home with a full tank of gas and a fresh wash with us that evening. BTW, this is our second pre-owned Honda we have purchased from Faulkner. We bought a van in 2010. We have used Faulkner for servicing our Honda van and have always have had good experiences with the Service Department, another reason to return to Faulkner.

Geoffrey

1 de may. de 2015

The Accord I found on the internet at 4 PM was still there at 7 PM. Jim Collins, our salesman, was very knowledgeable about the car, patient with our questions, and made the entire purchase process very pleasant. The Finance Specialist (unfortunately I can not recall her name) was also very knowledgeable about the financing process and warranties. We were able to take the car home with a full tank of gas and a fresh wash with us that evening. BTW, this is our second pre-owned Honda we have purchased from Faulkner. We bought a van in 2010. We have used Faulkner for servicing our Honda van and have always have had good experiences with the Service Department, another reason to return to Faulkner.

Kristen

1 de may. de 2015

Our Sales professional Drew Dunn made us feel like his family. He was very exciting and accommodating with our schedule. He made the entire process stress free.

Gretchen

22 de abr. de 2015

Lou was so helpful, never pushy and made the experience very easy. I was purchasing a car for my 18 yr old, we were looking for a basic and reliable car - the standard civic was so much more than I expected at a price my daughter can handle working part time and going to school. I had to bring my other 2 children and the playroom was a lifesaver for my 3 year old. Thanks for everything, I will be purchasing a new car in another year and I hope Lou will be available to help me as well! Lou also took the time to show my daughter where she will come for her oil changes, he explained that process and how much they cost so she will be prepared and able to be fully responsible for her new car - he helped her with things I didn't even think to ask! Lou called me yesterday to check in too. He is great!

Thomas

21 de abr. de 2015

Very knowledgeable sales and credit services. Reacted very well to all our concerns and impressed us as very competent and patient. We were impressed with your service facilities and look forward to having our car serviced at your facility.

Nicholas

14 de abr. de 2015

Everyone involved made a great effort to ensure my buying experience went smoothly despite it being a complicated situation. Would buy from them again.

Joseph

7 de abr. de 2015

Sales person worked hard to find what we needed in a very tight time frame. Then sales manager ensured that the car would be ready for us in less than 18 hours.

Scott

3 de abr. de 2015

Everyone was very helpful and knowledgeable, and super friendly. George and Suljo made my experience worry-free, enjoyable, and exciting! I recommend them 100%!

Richard

2 de abr. de 2015

Everyone is very courteous & customer focused. We didn't feel pressured. Our salesperson was extremely helpful and diligent in answering our question.

Michael

2 de abr. de 2015

First of all, it was an easy experience. I went through Internet sales. Since you were at the price I wanted, I went with your dealership and it was very good. I am often in Harrisburg on business for PSEA so I will be using your service dept which I have heard from some of my colleagues is very good. To me, the best part of the experience is you were ready for me when I arrived. No messing around and my vehicle was ready to go. I like that. I also dealt with just one person at your dealership when I got there and not three or four others. That is very good. Alexander is excellent. Also had a good experience with Hank.

Debra

1 de abr. de 2015

I have been dealing with Faulkner Honda for 5 years now and have always gotten excellent customer service. this time was no exception

Annette

31 de mar. de 2015

I am extremely disappointed in the service at Honda Faulkner of Harrisburg. I got a notice that my CRV was involved in the door actuator recall. At that time I called Honda Faulkner of Harrisburg and set up an appointment to have the front driver side door and rear passenger side door actuators replaced. They stated it would take up to 3 hours which was fine with me. After 4 hours they stated they could not get it completed that day. I received a courtesy vehicle and picked up my vehicle the following day. When I got my car back the passenger side actuator was failing before I even left the parking lot. I immediately went back in and told them. They wanted me to leave my car there again to have it replaced but instead I set up an appointment for today. The supervisor assured me he would have 2 people work on it and it would take no more than half an hour. Well it took 2 hours and when I left the window on that side wasn't working. I just called and they stated "that happens a lot". Why wouldn't you check the window if that is something you know happens? I will take my car to my mechanic from now on, warranty or not and I will never return to Faulkner Honda of Harrisburg.

amarie

31 de mar. de 2015

I am extremely disappointed in the service at Honda Faulkner of Harrisburg. I got a notice that my CRV was involved in the door actuator recall. At that time I called Honda Faulkner of Harrisburg and set up an appointment to have the front driver side door and rear passenger side door actuators replaced. They stated it would take up to 3 hours which was fine with me. After 4 hours they stated they could not get it completed that day. I received a courtesy vehicle and picked up my vehicle the following day. When I got my car back the passenger side actuator was failing before I even left the parking lot which I feel is something they should have noticed since I did right away. I immediately went back in and told them. They wanted me to leave my car there again to have it replaced but instead I set up an appointment for today. The supervisor assured me he would have 2 people work on it and it would take no more than half an hour. Well it took 2 hours and when I left the window on that side wasn't working. I just called and they stated "that happens a lot". Why wouldn't you check the window if that is something you know happens? I will take my car to my mechanic from now on, warranty or not and I will never return to Faulkner Honda of Harrisburg. Their service department is clearly incompetent and I've wasted enough of my time. On a side note, their free wifi never works and even one of the associates told me nobody can ever get it to work.

Michael

27 de mar. de 2015

Salesman explained all the options available and was attentive to details when helping us decide on a vehicle and purchase options that would be best for our circumstances

Janice

25 de mar. de 2015

Lew Pry!!! He listened to us, never pressured us, and put me in the vehicle I wanted at the price we wanted. He worked with us all evening, even giving up his dinner break. Very personable! It was like spending the evening with your best friend. Michelle Bailey did a great job with the paperwork, very patient, explanations were easy to understand. Great team.

Carmen

25 de mar. de 2015

Faulkner, specifically Carl Sims, exceeded my expectations. I expectatuin. I felt like I was valued as a customer. He listened, promised and over delivered. I received superior service!!

ss

24 de mar. de 2015

I bought used honda accord from them six months back that time I told Mr. Chris Evans I need car only for six months and he agreed to buy at decent price. When I went back Mr Chris Evans/John giving me less the 50% price I bought and trying to show me scarp auction site price to negotiate. Stay away from Faulkner Honda for used car.

Info

24 de mar. de 2015

I was there earlier today, and Faulkner Honda's sales associate and manager treated us very badly. When we were looking at cars sales associate was very sugary( talked too much and treated like little kids). when we picked the car and tried to negotiate on pricing associate and manager insulted us, and that was very unprofessional. They told us to buy car without wheels and also asked if you ever try to get a deal on a purse. but as you all know most consumers at least try to find coupons online. they made me feel like trash even though the first thing I agreed on putting down $5000. I will never ever go there again in my life. I will also tell my friends and family about my experience, and I am also telling the online world about my experience. This was my experience and my opinion. I would say think twice before going there after reading this review. i think treating people like this ruins overall Faulkner reputation. if you don't think this is accurate please read other reviews from last 6 months.

Joinit

23 de mar. de 2015

I was there earlier today, and Faulkner Honda's sales associate and manager treated us very badly. When we were looking at cars sales associate was very sugary( talked too much and treated like little kids). when we picked the car and tried to negotiate on pricing associate and manager insulted us, and that was very unprofessional. They told us to buy car without wheels and also asked if you ever try to get a deal on a purse. but as you all know most consumers at least try to find coupons online. they made me feel like trash even though the first thing I agreed on putting down $5000. I will never ever go there again in my life. I will also tell my friends and family about my experience, and I am also telling the online world about my experience. This was my experience and my opinion. I would say think twice before going there after reading this review. i think treating people like this ruins overall Faulkner reputation. if you don't think this is accurate please read other reviews from last 6 months.

Michele

17 de mar. de 2015

It was not my first time buying from the same dealership, so I have always been treated like a part of their family when you walk in. Everyone was and always has been very accommodating.

Vincent

15 de mar. de 2015

I wanted a new civc but insurance was too high. Saleslady tried her best to see if I could improve rates with my insurance or another company but in the end was understanding of my predicament and found me the Saturn that would meet my gas mileage needs and keep me running so I can get to work. The car is a good runner and good gas mileage which is good because I drive 120 miles a day to and from work. I also got a service package that will help me keep the car road worthy. Shanna was very personable and friendly and went out of her way to to meet my needs she made the whole process very enjoyable. Thanks Shanna.

Kurt

10 de mar. de 2015

Great customer experience at Faulkner Honda. We got a great car, great deal, and great service. We also appreciated the tour of the service department. Thanks!

Kenneth

4 de mar. de 2015

Excellent customer service, great deal on fantastic vehicle, very knowledgeable with fast friendly process, will definitely buy again and recommend to family and friends

Marc

3 de mar. de 2015

The saleswoman, Shana, was extremely helpful and knowledgeable with information related to my purchase. Every question I had was answered promptly and with confidence.Jessica was also helpful with explaining the packages and options related to the warranty and finance information, and I was pleased with the additional legwork provided to find me a lower interest rate.

Paige

2 de mar. de 2015

Karl Simms and the rest of the guys always gave me top notch customer service. Never did I feel pressured and never did I feel I was getting a bad deal.

Lynle

26 de feb. de 2015

Drew Dunn took a lot of time with me explaining everything, showing me different leasing options. He did a great job!

Heather

26 de feb. de 2015

This is the second vehicle I have bought from James Collins, and my daughter has bought two from him as well. He is very knowledgeable, and he was able to get me in a replacement vehicle (almost identical) to the one I totaled, and I am more than pleased that he was able to do it so quickly that I didn't have to pay for a rental car in the interim. I will continue to buy all my vehicles from him. He is a wonderful asset to your company, and I think really represents what Faulkner is all about!

Raegan

24 de feb. de 2015

Good sales representative. Carl truly wanted to help us find the right car. Continue follow up after the sale is outstanding.

Lawrence

19 de feb. de 2015

One again, (the 3rd time in 5 1/2 yrs), Carl Sims came through for us again. I contacted Carl on Sat. a wk ago, inquiring about a vehicle I saw on Faulkner's website. Carl got back to me within an hour. He suggested I complete my credit app online that Sat. night. I did..Carl phoned me again on Monday to tell me the car was mine. My wife and I traveled 2 hrs that Fri. and purchased the car. We were in and out in less than a half hr. The young lady that handled the accounting, was very friendly, efficient and totally professional. Great experience! AGAIN!

Joe

15 de feb. de 2015

2/5/15I went in to Faulkner to purchase a used car. I told the salesman my criteria for purchase: good gas mileage, black, around 10k in price to keep payments near $250 for 36 months. He came back with a grey Accord for 13,9k.. What asked, "how will this come in at $250 a month? He replied, " my finance people work majic." What they came back with was a one time only price for me today of 12,3k for $322 at 60 months. ALL MY QUALIFICATION COMPLETELY IGNORED!!!!!I left without buying and went home to check out the vehicle online. The exact same vehicle was offered on line for 11,9k. THEY TRIED TO SELL ME A CAR FOR MORE THAN THE ADVERTISED PRICE!!!! When I called the salesman back with this information, he was shocked and would dig into it. He called back the next day with "great news", he could sell me the car at that price. So you can sell me a car at the advertised price, WOW, what a great deal. I told him I was not interested due to the deciept used to sell the car. He asked for another chance and would call me back tomorrow. He called and offered me a 1 year warranty free. I told him I am not interested, as I am looking for a better price. He called back the next day with " great news", he could take off the price of the warranty to lower the price. I said, " YOU MEAN THE WARRANTY THAT YOU TOLD ME WAS FREE"!!!!! He did not know what to say, but I did......BUYER BEWARE -- TO BE SURE -- DO NOT BUY AT FAULKNER HIONDA -- TO BE SURE!!!!!!!!Joe

Michelle

12 de feb. de 2015

Mike Grant was so very good at working with me. I have also given his name as a great salesman to different people thinking of a getting a new honda. I hope he's ready to get very busy!

Alonzo

12 de feb. de 2015

What I most like about my Faulkner experience was the way drew Dunn and the team made me feel about my chances at a new car

James

12 de feb. de 2015

I was in and out in a timely manner. There was no hassle with the purchase. Much better experience than I've had at other dealerships.

Donald

10 de feb. de 2015

Several months ago when I visited the dealership, I asked to be notified when the 2015 CR-V models came in - that I didn't want to do anything regarding my expiring lease until I saw them. Paula Bruckner listened to me, and I have now leased my beautiful new 2015 CR-V EX; my 5th consecutive Honda and 3rd consecutive CR-V.

Linda

10 de feb. de 2015

The salesman Preston Shenk was very nice and pleasant and was very knowledgeable about the vehicle we were insterested in. Also the lady who actually set up the financing was very knowledgeable as well. She got the monthly payment down to where Preston said it should be. It was a very good experience all around. If I could ever get another vehicle I definately would go to Faulkner.

James

8 de feb. de 2015

Stephan Balaban at the used car office was a super help, with us getting our loan for the car . He did all of the paperwork finished , all I had to do was bring in what he needed and sign papers , then drive away with my perfect used car. A fantastic experience Thanks Faulkner

Candace

4 de feb. de 2015

Phenomal customer service and fair pricing. Really enjoyed our sales rep Nate Gingrich and the "paperwork person" Michelle Bailey. Simply the best car buying experience I've experienced in 20+ years of buying cars.

Nicholas

27 de ene. de 2015

great experience buying a car from Faulkner Honda Harrisburg...president and management took great care of me. sales team was great. admin and business office were fantastic. car is perfect.

Peter

16 de ene. de 2015

the drive threw service department was a nice touch along with free car washes for life. I like how they have the delivery cars inside to go over the operation with you before you leave.

Happy CR-V owner

14 de ene. de 2015

Had an issue with my recently purchased 06 CR-V, and Bob Baker went above an beyond to make me feel comfortable and explain everything to me in a way that I could understand and feel good about. He is very knowledgeable and an asset to the Faulkner Honda service team! Faulkner Honda service now has a life long customer. : )

Scott

13 de ene. de 2015

Pete (Sales Manager) was quick with my trade appraisal and didn't stall or beat around the bush. Susulio was quick and decisive in nailing down the deal in Pete's absence. Brittan was quick in processing the deal

Evelyn

10 de ene. de 2015

Honestly and straight forward aproach. The employee took the time to explain all the paperwork and even though I was tired it was very smooth process. I am glad I did it.

Randy

1 de ene. de 2015

You more than adequately took care of the snafu in picking up my new CRV by giving me an upgrade for a much better deal. I appreciated the results.

Abigail

29 de dic. de 2014

I absolutely loved working with Terry! He really did everything possible to help me to his best ability and treated me like family while doing so!

Jasa

29 de dic. de 2014

Everyone is so friendly. I was always leary about buying cars in the past but since dealing with faulkner I feel that I have found a group that I can trust.

Gregory

21 de dic. de 2014

My salesman, Jim Collins, gave 110% percent to get things done to include price negogiations, prepping the car, and working within my constraints.

Julie

21 de dic. de 2014

1 email, 1 phone call, & a few texts..and in less than 24 hours I recd a brand new 2015 Accord delivered to my door! Now that's awesome!

CR-V owner

19 de dic. de 2014

Everyone I dealt with was very nice and quickly responded to my questions.

Deepak Machal

17 de dic. de 2014

I called faulkner Honda located at Paxton Street , Harrisburg for buying the Honda accord..I was in touch with another dealer aswell but thought of contacting faulkner as few of my friends bought car from there...So we set up the appointment at 6:30 12/16/2014(tue)...Blonde lady name start Paula..something dont remember correctly...when she got to know that i just moved from Chicago and don't have PA D/L..she changed at once and start behaving rudely like i have come to waste their time...she refuse to give me any info on car,any info on lease...That was so pathetic...i wasted my time go to so unprofessional people..who don't know how to treat the potential buyers..I told that i will get the license tomm and will pick up the car tomm but she refuse to provide me any info at finance or lease...now i got the temp D/L with in just one hour from DMV now looking for other dealers....Never going back to them..

Bridget

17 de dic. de 2014

How simple and easy it was for me. I have been coming there for years. Sales person knows what I am looking for an what I can afford.

Happy CRV Owner

17 de dic. de 2014

After my Buick's 10th birthday, I researched SUV vehicles and thought that the Honda CRV fit my and my children's needs best. I requested an online quote and Patti responded immediately and put me in touch with Shana Gardner, what a pleasure. I drove to the dealership with my daughter and because Shana was with another customer and didn't want to delay our day, she connected us with Gary. Gary introduced us to the vehicle and took us for a test drive, he was very friendly. We fell in love with the car immediately, even the color, but we decided to shop Toyotas and even Buicks to be sure this car was "the one". We then decided "yes", and went back to see Shana to discuss the car further. Shana's excellent customer service (friendliness, responsiveness, patience, knowledge and sales experience) and staff professionalism (especially Andrew Putt and Jessica) put us right at ease. There was a very positive vibe to the dealership with very busy, smiling, friendly employees despite the frantically busy Black Friday through December season. The icing on the cake was when Santa and his live reindeer arrived on the day we coincidentally chose to pick up our new vehicle - he wished my daughter a Merry Christmas and we had our picture taken with Shana and the reindeer (we had our happy Honda smiles on!). Truly an unbelievable experience!

Rohit

17 de dic. de 2014

I called faulkner Honda located at Paxton Street , Harrisburg for buying the Honda accord..I was in touch with another dealer aswell but thought of contacting faulkner as few of my friends bought car from there...So we set up the appointment at 6:30 12/16/2014(tue)...Blonde lady name start Pam..something dont remember correctly...when she got to know that i just moved from Chicago and don't have PA D/L..she changed at once and start behaving rudely like i have come to waste their time...she refuse to give me any info on car,any info on lease...That was so pathetic...i wasted my time go to so unprofessional people..who don't know how to treat the potential buyers..I told that i will get the license tomm and will pick up the car tomm but she refuse to provide me any info at finance or lease...now i got the temp D/L with in just one hour from DMV now looking for other dealers....Never going back to them..

Theresa

16 de dic. de 2014

I purchased a Civic from Tony Scrignoli ten years ago and called him when I was ready to buy a new car. He listened to me, offered various options, took me for a test drive and I bought the car.

Corine

16 de dic. de 2014

Michael Grant is the greatest he has always listened and have always delivered what I wanted. He explains all details of the process and answer questions. I know this is part of his job but he does it so well. Honda is a great car, good car, good service what more could you ask for. Will always refer friends to Honda and Mr. Grant.

Susan

11 de dic. de 2014

Even though there was a glitch with the title of the vehicle I selected, Mike Grant was very helpful and courteous through the process. I was happy to find a pre-owned certified Fit.

Ron S

10 de dic. de 2014

The staff worked with me so I could lease a new vehicle. I especially like that all of the staff were so pleasant and accommodating to not only myself, but to other customers that I observed during my visit. Also I think your philosophy to make it enjoyable to purchase a vehicle by taking care of all of the paperwork from insurance to registration is great!! The Faulkner Honda Family First Rewards Program is AWESOME! This is the 4th vehicle I've gotten from Faulkner Honda. The sales and service have been outstanding.

cg009

9 de dic. de 2014

I leased a 2013 Honda Pilot Touring in Feb of 2013 and about 8 months ago I started receiving emails from the dealership stating that they had customers that were looking for used Honda Pilots and would take mine back and put me in a new one while keeping my payments the same or less. At the time I was not interested, but about 4 months ago I started receiving more emails, letters in the mail, and phone calls from a really nice lady from Honda offering me the same thing. This time I decided I would take them up on their offer. After providing them with the payoff info, I was told that we would be in good shape to have our lease bought out. I made it clear that I didnt want another Pilot, just out of this one free and clear, keeping in mind that the dealership approached me and told me that they were in good shape to buy it out from me, reconfirmed this fact and was prepared to turn in the vehicle.So I proceeded to my appointment and I am to meet the used car manager who will look over my vehicle and take it from there. First off, he was rude, unwelcoming, and it appeared we were a bother to him. He took the key and went to look at the vehicle and came back asking if it had been in any collisions. I informed him that we were rear needed in the bumper and had the exhaust/muffler on one side replaced. He then tells me that he is not interested in buying my car!! So I am stunned at this point, Faulkner Honda has been asking me to bring this in and I do and now you are not interested because you might not be able to sell it as a certified Honda?? He says that the VIN number wont match from the rear bumper to the rest of the car, therefore, cant be certified. Honestly, I dont know if the bumper was replaced or just painted, but I do know that he did not take to the time to even check. Its real easy to run a VIN number through car fax and see there was a minor accident, but maybe the bumper wasnt replaced. And even so, the car is in excellent condition, he even agreed to that, but repeatedly said he was not interested in buying my car. I dont understand how the same dealership can keep asking for your vehicle to be bought back in, tell you the numbers are good, and then we show up ready to turn in, come out of our way, and within 4 minutes be told youre not interested by a rude manager with over 30 years experience?? Not a good place to go and poor customer service, coming from a person who has purchased/leased 4 vehicles with them over the past 4 years, I can tell you we are never coming back to Faulkner, be wary.

Erica

6 de dic. de 2014

I want to thank everyone that I dealt with during my purchasing experience. Glen, Kevin, and Nathan were exceptionally helpful, and made sure that I left a satisfied and confident customer. I would definately recommend Faulkner to anyone who is thinking about purchasing a vehicle.

Barry

25 de nov. de 2014

I was offered different vehicles to choose from that fit my personal needs. Terry always makes out as easy transition. Love doing business with him.

Patricia

22 de nov. de 2014

Very friendly and knowledgeable staff. Answered all our questions and gave us great service. Everyone from the sales person to management to the guy who did the pin striping were simply great.

Creedon

20 de nov. de 2014

Shana Gardner, our sales consultant, did a great job. Michele Bailey, the finance and insurance person, did a great job.

Thomas

20 de nov. de 2014

I was happy to see my salesmen go above to take his time and day in an day out to get me out of my old car and in a better car.

Tammy

20 de nov. de 2014

The salesman was very knowledgeable. I have bought several new cars and this was one of the best experiences I had. In my opinion he is the best vehicle salesperson I have dealt with.

Allen

19 de nov. de 2014

I really liked my sales consultant, Michael Grant. He did a very good job showing me the Accords and working through the sales process without pressure.

Linda

17 de nov. de 2014

I was in because of a tire pressure warning to have them put air in it. I was told it had nytrogen in them and it would be better to have them filled with that instead of air. There was no cost as it was under warranty. It took longer than they said it would but I was happy to have it done right.

Barry LM

16 de nov. de 2014

I find this dealership to be fast , attentive and courteous. Bought here and been servicing here. very satisfied.

Jody

16 de nov. de 2014

We loved our salesperson, Shayna. She was very friendly, knowledgable, and not pushy. We also liked the tour through the maintenance area.

Jeannie

15 de nov. de 2014

I am treated as though I'm actually valued. It's only my first car with Faulkner but I'm treated with exceptional courtesy, speedy attention to the car and personal service as though I'd been buying cars there for years. I may not be all that important but it's really nice to be treated that way!

Beth

7 de nov. de 2014

They know me there and I have only been going there for two years. Robert actually addressed me by my first name when I was standing in line and he suggested I use the drop off for my keys as it would be a lot quicker than waiting for him to check me in.

Rudefaulkner

6 de nov. de 2014

Bought a new Civic in 2004 and got a great price, service and delivery. Excellent team at that time. 2014 trying to buy a new Accord from them has been horrible. interent manager Mike Grant is rude and sarcastic and doesn't provide information that he said he would. Then sends you email asking why I contacted him again. Seems to busy for customer satisfaction! Paying cash for a vehicle and dealing with Faulkner has never been so bad! Sad.

Richard

5 de nov. de 2014

I went in for an oil change and they took the car right away and the work was done promptly. Great

Mark

3 de nov. de 2014

From the moment I inquired online about a car I could not find locally, the team sprang into action on our behalf. Patti D and I spoke on the phone several times as she helped find the car and offer us a terrific deal on it. Her helpful and supportive attention made us decide it was worth driving 2 hours to buy a new car. We thought we'd wait weeks, but instead she had the car in Harrisburg and ready to go within a few days. Brittan expertly and patiently talked us through all the details of a fairly complex hybrid accord and helped us close the deal. And Jessica in finance made the paperwork simple. She even called us the next day to help us renew tags that had just expired. Terrific service all around!

Christopher

31 de oct. de 2014

Everyone was friendly, professional and courteous from the service manager I scheduled my appointment with to the receptionist at the desk. Dealing with the service department is always quick and hassle-less.

Theresa

31 de oct. de 2014

We explained what vehicle we wanted and you got it for us without any hesitation. Unlike two other dealerships, they seemed as though it was a big deal to search and go get the vehicle! Maybe they thought we weren't going to buy it!

Maryann

31 de oct. de 2014

The service writer, Dylan, was so helpful and good to work with. He got me in and out very quickly.

Joseph

27 de oct. de 2014

We were at a lot of dealerships before coming to Faulkner Used/Honda. We dealt with everything from pushy to a used car manager snubbing us. From the initial contact with Tom Williams to the end of the sale we felt comfortable and assured we were dealing with a solid company.

Petar

25 de oct. de 2014

I was able to tell Alex, my salesman, what and how much I had as well as what I was trying to buy and he helped me out by getting me a deal which I couldn't refuse.

Mark

22 de oct. de 2014

Heather Gallo was very helpful walking me through the buying process.Heather helped me decide what was the best fit for my needs.The process went so well that my wife stopped in the next day and came home with a new car.

Peter

21 de oct. de 2014

Excellent, courteous, professional staff. Carl really looked out for our needs, made sure we had time to look for the right car for us, and made sure we were happy with our purchase.We appreciate that your service to us goes beyond just the sale of the car to the service afterwards.

Robert

17 de oct. de 2014

Lou and Jessica were excellent to work with through the purchase and financing process. I will refer friends to Lou in the future.

Johanna

9 de oct. de 2014

The service is prompt and if there is anything other than what was originally expected to occur, I get a phone call telling me what else needs done and why.

Lisa

9 de oct. de 2014

Dylan always takes great care of me and my car. He fits me in when I need him to and always responds quickly and professionally. When I drop off my car a get greeted with a warm smile from everyone. I trust Dylan to help me make the right choices for my car.

Kate Kuhns

7 de oct. de 2014

Had an excellent experience with Shana Gardner of Faulkner Honda. She made certain that we were comfortable with what we were paying and that we understood the technology in our new vehicle. Most importantly it was very important to her that we were buying a car we really loved!

James

4 de oct. de 2014

ARRIVED EARLY WITHOUT APPOINTMENT. I WENT ON LINE EARLIER IN WEEK, BUT WAS NOT SURE WHEN I COULD MAKE IT FRIDAY, SO I DID NOT FORMALLY BOOK APPOINTMENT EVERYTHING WAS FINE.

Philip

1 de oct. de 2014

I really liked the amount of work done by the express service team did in such a short time... I was impresswed by that, and also the rep who helped me through my first visti (jeremy ) was very cordial..

Stephen

27 de sep. de 2014

clean friendly atmosphere. was greeted by a worker that actually opened my door as a pulled in and parked my car. kids room and popcorn are a big hit with my three year old.

Stephanie

25 de sep. de 2014

In and out in no time. Friendly person greeting me at the desk, and took care of every question and concern I had.

Christopher

23 de sep. de 2014

Used Honda sale. Liked honesty as far as price goes. Friendly service. Downside, we were "forgotten" for 40 minutes waiting to process finance papers, people would come and go as we waited. Went back to used car lot and almost changed mind about buying. Salesman Terry apologized and made it right. Bought the car and am satisfied.

Lori

19 de sep. de 2014

The staff made me feel special and did everything they could to make sure I was happy. Love those guys..

Benjamin

13 de sep. de 2014

We talked with Heather Gallo via email and she arranged for us to be able to meet with a sales individual so that I could see the differences. No pressure sales is a big deal for us so we appreciated not feeling pressured.

Wendy

12 de sep. de 2014

Paula worked really hard to find the car I wanted. She is also just a great person to work with. Plus their service area is amazing!

guppy41

12 de sep. de 2014

Bought a 2011 ford escape 51k mileswith 3 month warrenty suv was supposdly perfect condition and I paid top price with little for my trade in and paying 2grand for them to do the paperwork Vehicle looked great when i looked it over and test drove and after service dept got it ready it looked like crap and missing parts.. 2months later and 1k miles the powertrain wentfaulkner gave me the run around on the warrenty and ended up they wont cover iti have to pay out of pocket to have vehicle fixed... Stay Away from faulknerif you dont want to get screwed over !!

Deborah

11 de sep. de 2014

Curt Evans is very caring and helpful. His follow-up after the sale is great. He took time to show me how to use my remote start as I never had one before. We bought a vehicle from him a couple of years ago and that experience was good too. I also like that my first service is already set for me.

Nichole

3 de sep. de 2014

I liked the Express Lane to get my oil changed. Friendly and Quick. I will be using the Express Lane again.

Kyle

2 de sep. de 2014

Everyone was knowledgeable about the product and able to answer every question I had. Terry was very flexible and able to meet to discuss various cars and test drive them. Email responses were prompt and specific.

Nannette

31 de ago. de 2014

Took me right in and change my oil, didn't have to wait long at all, and my car was washed. Thanks

Susan

26 de ago. de 2014

Everyone was friendly. We were offered water and we were given time to go get our title and extra keys from home. Our salesperson was very nice to us and the financial personal were very up front and explained our forms well.

Stacey

23 de ago. de 2014

I have always had a great experience at Honda. Everyone is friendly and efficient and I never have to wait long. Keep up the great work!!

Sandra

17 de ago. de 2014

It was my first oil change and I wasn't sure exactly what to do or where to go when I got there, the staff helped guide me through the process. They were very pleasant. When my car was finished, went though the paperwork with me. They were all very professional. The waiting room was very comfortable.

Karen

15 de ago. de 2014

As a first time buyer, car shopping is quite the nerve wracking experience, especially when under a strict budget. My dealer, Alex, listened to what I wanted and immediately searched for the car that fit my needs. He didn't try to sell me anything out of my budget, which was refreshing because most of the dealers I met with always urged for a couple thousand of dollars out of my range. I did not buy a car at my first visit, but when Alex saw a good fit for me a couple days later, he called me up. It was the perfect fit and I ended up buying it. He was patient, not pushy at all, and very honest. The car is in beautiful condition and I feel assured that Faulkner Honda inspects, repairs, and cleans all of their cars thoroughly before selling them to ensure optimital vehicles.

Todd

14 de ago. de 2014

This review is for Faulkner's Express Service. It's great that you offer wifi to your customers while they wait ~ people were able to work on their laptops.Waiting area is extremely comfortable and clean, staff was professional and friendly. Service was performed on my vehicle and it was returned to me freshly washed!

Tara

14 de ago. de 2014

Everyone is always very friendly, courteous and professional everytime I come to their facilities. They take the time to clearly explain all services in detail so there are never any surprises! Wouldn't go anywhere else!

Tyler

13 de ago. de 2014

Connor was absolutely incredible. He went above and beyond his responsibilities to make sure that I was happy. He even went as far as to entertain my 2 boys while I was signing the paperwork. Without a doubt the most genuine car salesperson I have ever dealt with. He gives Faulkner a good name! Will recommend.

MISC.

6 de ago. de 2014

I was in there on August 6th and looked at a 2005 dodge ram. The sales man was great to start out with very interested in getting us into the vehicle that we were looking at, as the day went on he seemed to loose interest and told me that he would be in touch on Monday. I NEVER got a phone call from him so I called him. NEVER got a call back, but did get a text and told me that he was still working on it. Tuesday came and I called him again to check and he answered and told me that he was till working on it. Wendesday came and I called, emailed, and text him to see what was going on and have had no response from him. It would of been nice to get a phone call with an answer either way... but apparently that was to much trouble for him....

Tammy & Alan

22 de jul. de 2014

We found your dealership through the internet and on Sunday, July 13th we decided to drive to Harrisburg to look at the car and your overall inventory. We were impressed. Faulkner had the most certified Honda Accord's within a 50 mile radius. The cars are clean and the lots are well lit. We found a car that we liked and I sent a note via email not expecting a response until Monday at the earliest. To my surprise I had a response within minutes. Karl Etshied set up our test drive for Wednesday with Carl Sims. Carl is great! My husband and I are from York and do not know the Harrisburg area. During the test drive, Carl pointed out routes that had different road conditions so that we could get a feel for ride, acceleration, noise, etc. I appreciate his tenacity in getting us the best deal possible on our new Accord EX-L. After the sale he sat in the car with me, programmed my phone and explained to me the functionality of the dash and wheel controls. He is a wonderful representative for your company and I will definately recommend your dealership and Carl to anyone who needs a new/used Honda.

Robert

21 de jun. de 2014

The process of having my car serviced is always done promptly and courteously. I wouldn't think of going anyplace else.

BeAware

21 de jun. de 2014

Looked at a used 2006 Jeep Grand Cherokee. Carfax listed a whole bunch of repairs they did. That should've been the 1st clue. Took it out for a drive, the front end shuddered violently when you went over 30mph, turning made it worse. Big clunk when brakes applied. Stabilitrac would not disengage & there was a sensor (idiot) light lit. I told the salesman, he said. "Oh, guess I'll have to get that to the shop:" There's no way they didn't know about these problems. One explanation I've heard is that some shops take a wrecked vehicle and fix it themselves, so it's never reported to the DMV. Doesn't show on Carfax & buyer would usually never know. Don't know if that's what happened here or not. But when you replace a tie rod, parts of the radiator and do a front end alignment & still have a shudder that bad, I doubt it happened by clipping a pothole. Try a reputable dealer elsewhere... anywhere...

Matt. Pennsylvania

20 de jun. de 2014

Lou was very helpful. Was a pleasure working with him.

Lacie

19 de jun. de 2014

No matter what, honda in Harrisburg has always been the best car buying experience for me. Customer service is amazing. Staff are always kind and knowledgable. The financial guys always do whatever they can to help in any situation. Lou, Brett, and Devon? I think.

Paula

19 de jun. de 2014

We worked with Mike Grant. He is an excellent salesman. Very professional and knowledgeable. A pleasure to work with. We had an appointment and he was ready and got us in and out very quickly.

Monica

17 de jun. de 2014

I appreciate that I was able to get a major service on my vehicle in the same day that I requested it. It is obvious that your company values its customers time. Thank you.

Melodye

17 de jun. de 2014

It's excellence in everything you do and how the people treat you. Yesterday, (which I never knew before in 10 years) that they gave you free water. I tried to get some out of the vending machines and they didn't work...they said "oh, this is free for our customers." It was just a bottle of water, but a wonderful sentiment. Little things are really big in customer service. I've had my Honda Civic for 11 years (it's a 2003). You are the only place that I have taken it for all his basic maintenance. Yesterday I had my inspection and new tires.

Cheryn

16 de jun. de 2014

Service personnell were courteous and informative. I was promptly called when my 2009 CRV had finished inspection. The Tech told me all that was found and made recommendations for some things that needed attention, but not required for passing inspection. They even apologized for not washing my car because of the inclement weather.

Donna

13 de jun. de 2014

Paula was a wonderful salesperson. She knew what it would take to get me into my new car and she did it.

Bonnie

12 de jun. de 2014

The Salesperson, Nathan Vriens, was very kind, helpful and knowledgeable about the product. He was not worried at all that I was keeping him after hours to talk and to help make me feel more comfortable about my decision to purchase the vehicle. Also, the reputation of the dealership is very good as well as long standing.

Martin

10 de jun. de 2014

Lou is a great salesman! He made us feel very comfortable and taken care of during our car buying experience.

Jim

10 de jun. de 2014

The salesperson was great. He picked me up at my home for a test drive. He was able to answer all my questions and he helped me choose the car that best suited me.

Matt C

10 de jun. de 2014

The process to get the care was easy and painless. We were in and out in a fairly reasonable amount of time. I had the deal basically done prior to arrival and pick up of car. No wasted time to get things finalized and done.

Barry

7 de jun. de 2014

Carl Sims was very attentive, showed me all options for purchases that fit my needs, then I was able to make the best choice.

Christopher

5 de jun. de 2014

Super friendly and helpful sales staff. I didn't feel any pressure to buy a car, and I didn't feel like they were trying to sell me anything.

Bridget

5 de jun. de 2014

They were fast and friendly. I appreciated that they tried to save me time by saying that I could use the express oil change instead of making an appointment and everything.

Jennifer

4 de jun. de 2014

Patti and Mile, Internet Sales, we're terrific! They, as before, made our sales experience stress free. They are truly customer driven, and care about the customer ... Very efficient in what they do .

Cammy

4 de jun. de 2014

I appreciated that the saleman worked out a solution to have the car delivered to my home, along with the paperwork to sign to complete the sales transaction since I needed to find a ride to the dealer in order to bring the car home. I purchased the car for my daughter, but she does not have her license yet. :)

Ronny

4 de jun. de 2014

Everyone was pleasant and worked with us and made us able to purchase a car for our daughter. They aim to please!

Bobbie

3 de jun. de 2014

I made an email inquiry and within a few minutes Patty had emailed me back. She was able to answer most of my questions via email so that my time and hers was not wasted. Once I went to the dealership, she assigned me a salesperson, Terry, he was AMAZING! He def. knew his stuff. Once I found out, he had been working for a long time for the dealership, so I was very excited to know this and knowing this made me feel very comfortable. It was just a great experience and I would def. recommend anyone wanting a car, regardless of make or model, I am sure your company would have it or be able to get it!

Claudia

3 de jun. de 2014

I did not think I was able to get a new car because of going through a divorce and the staff at Faulkner Honda, I felt, went above and beyond from start to finish.

Steven

3 de jun. de 2014

It was easy and seamless from start to finish. This is the 3rd vehicle we have bought from Alex Shmonov and we hold him in very high regard.

David

30 de may. de 2014

Shana took the time for the little things - like setting up the Bluetooth and explaining all new features that my vehicle now had (compared to my old vehicle). She did all this for us even after the dealership had closed for the day. She wasn't in a rush to get off work, she was more concerned with us leaving the dealership feeling comfortable about our vehicles and the features.

Nicholas

30 de may. de 2014

Paula was fantastic and worked with me at every step of the way. The sales manager was also willing to work with me and even made a personal appearance, which seems to be increasingly rare. All in all, it was an excellent experience.

Louise

30 de may. de 2014

Everyone was so very pleasant even at 6:30Am, through the whole process. I was out of there in an hour and made it into work on time.

dealerrating654321

29 de may. de 2014

We bought an 09 Honda Pilot from Glenn Martin and Tom Williams. We appreciated the friendly sales staff and sales manager who helped us to complete the process. We definitely recommend them to anyone in the market for a Honda.

C. Johnson

28 de may. de 2014

Made an appointment to see a specific car. Made to feel that seeing this car should occur post-haste. Car was not ready for inspection or sale. Car so filthy didn't want to even test drive it. The salesperson the appointment was made with was extremely busy. Didn't have the time to spend with us. Follow up appointment was made. Car sold prior to appointment.

Louis

28 de may. de 2014

Mike told me everything I needed to know about the car, was prompt with his appointment time, and got me out as quickly as possible.

Kari

28 de may. de 2014

Mike was a great sales representative. He was very knowledgeable about the differentiation between the 2014 Honda Accord Sport and my 2007 Honda Accord EX-L. I felt very comfortable buying a car from him. He was great.

Maria

26 de may. de 2014

I used the Express for an oil change. They took my car back quickly and were done quickly. They also unlocked my Bluetooth, which they weren't able to do last visit.

Frances

25 de may. de 2014

They sales person really tried to meet my needs and make me comfortable. The finance person worked to get my payment where I was most comfortable.

Jillian

24 de may. de 2014

Great salesperson. I was treated like I was there to buy. No different than if a man walked in. Whole process was hassle free.

Amy

22 de may. de 2014

Terry Hassinger, my salesperson did a great job showing me the vehicle, the service dept. and kept the process moving along at a good pace. Everyone that I dealt with was friendly and focused on selling me the vehicle that I was interested in at a price that I was satisfied with.

emw5105

20 de may. de 2014

I have nothing but positive things to say about Jim Collins! He helped myself and my husband with the entire process. He listened to our needs and wants and made it happen with an affordable option! He goes above and beyond and would recommend him to anyone! We will continue to go back to Jim as long as he is still there.

Melissa

17 de may. de 2014

The ease of bringing my car in and being able to sit and relax with a cup of fresh coffee and newspaper in the waiting area

Stephen

16 de may. de 2014

The sales team that I worked with (Heather and Lou) were very respectful and very responsive. They addressed my concerns and honored their commitments.

Matthew

16 de may. de 2014

Shana Gardner has been outstanding for both of my new car purchases. This is my third straight Honda and you have me hooked.

Psi 5

14 de may. de 2014

I was in the market for a car for my daughter and contacted Faulkner about several used cars they had. Patti was very helpful and nice and did her best to make the deal. Unfortunately, we could not come to an agreement on a price for the car I wanted and we ended up buying elsewhere but I had a positive, if brief, experience.

David

10 de may. de 2014

Faulkner Honda just gets it right - quick & friendly service, knowledgeable team: They are totally dedicated to a positive customer experience.

Lisa

8 de may. de 2014

I have been dealing with Faulkner Honda for over 25 years and I always have a pleasant experience. Don Perry is amazing and the staff always looks out for my best interest. This is what keeps me coming back. I trust them and I love Hondas.

Frank

6 de may. de 2014

I did not mind waiting until my car service was completed, and even enjoyed having a cup of coffee while I waited.

Shawn

3 de may. de 2014

Everything was awesome. From the time I contacted Shana about what I was looking for, She kept me notified on everything. Being 100 miles away was not an issue as she had taken care of EVERYTHING for me. I couldn't ask for better service!

Kelly

3 de may. de 2014

Best car salesman we have ever had! Straightforward, no hassle or surprises, friendly. The finance manager made things go smoothly as well.

HarkerJ

1 de may. de 2014

Prompt and courteous service. No appointment needed for routine service like oil changes etc. nice waiting area with wifi. Haven't had a single bad experience yet since buying a new car there in 2011.

Barbara

1 de may. de 2014

Liz was excellent with her sales information and the finance team was incredible. You should be very proud to have all of them on your team! I love my new CR-V, and my husband is extremely happy with his Pilot! Thanks for the great service!!!

Pamela

30 de abr. de 2014

How Terry took the time to find out exactly what I was looking for in a car before went to view them. I appreciate not being steered to a vehicle that I would end up not liking in the long run.

Kim

29 de abr. de 2014

Patti was very responsive to our initial online inquiry. When we were ready to look at a vehicle she connected us with Tom. Tom does not fit the "stereotype" of pushy used car salesman. He was polite, respectful and helped us achieve our goal within our budget. The WE OWE process appears to be living up to the promise. I HATE the Honda dealer in my community and at this point am looking forward to an improved service experience with Faulkner. Everyone we encountered during the delivery phase was also polite and helpful.

Thomas

29 de abr. de 2014

I wasn't fully expecting to buy a car the night i did. My expwerience with nathan Vriens 'tipped' me over. It might have been partially the experience I had earlier that evening at another dealership. nathan was great; very knowledgeable, easy to converse with- ask questions.he made it so i wanted to but from him.Plus I think highly of the product .

Kacie

29 de abr. de 2014

I loved that you are a family friendly dealership, my daughter loved it when she heard frozen's "let it go" play at your dealership-- also, the salesmen are great at answering whatever questions I had and if he did not know it he figured it out with quick timing.

Robert

29 de abr. de 2014

I loved what Shana did for me and how personable she was. I also trust Shana and Brad Wright (known Brad for over 20 years now) with all of my dealings with the company. The both of them are a special team within the dealership. Can't say enough about either one of them.

David

28 de abr. de 2014

I've never had any issues with having my vehicle serviced at Faulkner. Scheduling was quick and easy, technicians and office staff are pleasant, friendly, and professional and explain all aspects of the work to be performed prior to the work and after the work. Although it is a 1 1/2 hour drive for service, I will continue to bring my vehicle to Faulkner for service.

Alison

26 de abr. de 2014

At first I was skeptical because of my financial situation and that I wanted to rebuild my credit hoping not to get an outrageous intrest rate. They were able to come through for me.

Carl

24 de abr. de 2014

Salesman Glen Martin was very helpful in the purchasing of our new car; James (service dept) was polite and helpful in getting new keys made for our car when it would not start the day after our purchase. Always pleased with your service dept.

Nicole

23 de abr. de 2014

I was able to trade in my CRV for a new CRV in 4 hours. Terry Scrignoli was wonderful to deal with. He is knowledgeable and fair.

Peggy

22 de abr. de 2014

Professional and trust worthy , reliable honest people. I know them and they know me. I never take my HONDA any where else but to my dealer/service people. I trust them 110%.

Carolyn

22 de abr. de 2014

Terry Sgrignoli makes car leasing more stress-free and hassle-free than I could ever imagine! His knowledge of the vehicles, commitment to meeting the customer's needs, and the ease with which he can finalize the "deal," ensure that when I drive off the lot in my new vehicle (after having stopped by just to discuss my options), I do so both thrilled with my new vehicle and with no remorse over what would otherwise be a very heavy decision.

Ridgeliner

22 de abr. de 2014

Professional, courteous staff and great inventory of cars.

Richard

22 de abr. de 2014

Both Carl Sims and James Collins went above and beyond to make the sale happen - I would definitely do business with them again. They made the entire process much less stressful - as did the sales manager and everyone else we worked with. The financing was better than we could have ever hoped for thanks to Steve McCaa.

Christopher

21 de abr. de 2014

I am extremely busy and typically cannot schedule an appointment. I love the fact I can just pull up to express service and be in and out within an hour.

Christi

19 de abr. de 2014

I submitted an inquiry on the cars.com website about a vehicle I was interested in. I included my phone number and email address and nobody from the dealership ever bothered to call me. If they aren't interested in selling me a car, I'm not going to go out of my way to buy from them. I'm sure there is another Honda dealer that will take my business.

Franklin

18 de abr. de 2014

The service advisor was very courteous and the time it took to complete the oil service was quite quick this visit.

Barry

18 de abr. de 2014

Professional curtious staff, efficient quick service, quiet lounge area, and a clean car to drive home in even though it's wet.

Nicholas

18 de abr. de 2014

Sales rep. Shana was excellent when showing me vehicles and taking care of any questions I had. When finalizing the deal Michelle was very helpful and professional making my experience with Faulkner Honda enjoyable.

Kaye

18 de abr. de 2014

I recently had my Honda Pilot serviced and I received excellent service from the beginning to the end of my appointment. The technician whom I greeted at the very start was very courteous and accommodating. His attentiveness to detail, and professionalism was outstanding. Being able to communicate one-on-one was especially refreshing; I did not have to relay my issues or concerns to several people.

Bruce

18 de abr. de 2014

Low key, no pressure, friendly and gave us the best deal. We keep our cars for many years and this is our third Honda.

Karin

17 de abr. de 2014

This dealership is great. I dealt with Carl, who is a great salesman. He was very polite and knowledgeable about all of the cars on the lot and was eager to help. I purchased a car that night and he made the transition very smooth.

Edward

17 de abr. de 2014

Absolutely no pressure. The young salesman, Brett Jones, was a pleasure to deal with while we were deciding on which vehicle to purchase. In fact, he went out of his way and actually drove a car to our house because after we left the dealership, we called back to ask if he could have the vehicle we were interested in purchasing in another color we liked for us to see the next day. We actually picked a third color to look at the following day when we returned to the dealership. The great thing is he joked about it with us and we did end up buying the third CRV that we looked at. His attitude, great personality and patience with us during the whole process was certainly appreciated by us. Also, he was quite knowledgeable about the car he sold us. When we asked a question, he was able to answer us without running from one person to another to give us an answer.

Benjamin

16 de abr. de 2014

From our initial contact with Karl via email to finishing the deal with Shana at the dealership, the buying process was very smooth. Both were friendly, helpful, honest, very professional and courteous. A wonderful buying experience (even with our two kids in tow!)

Shay

15 de abr. de 2014

Jim was great to work with throughout the entire process. Everyone was friendly and helpful. We felt like we got treated fairly and not taken advantage of.

Patricia

15 de abr. de 2014

They notified me and made all arrangements for me to come in. Once there I was give all options, treated with respect and left feeling that I have the best value I could have wanted. Sales person and other staff were excellent.

Kimberley

14 de abr. de 2014

I was in and out in a very timely manner and the staff that I dealt with was very courteous and professional.

George

12 de abr. de 2014

It was GREAT except the piany chipping on the front bumper. I purchased a 5 year Pint Coverage when I bought the Van in Juny 2011 but the service people said that it was noir covered. Bummer.

Rebecca

12 de abr. de 2014

Shana listened to all of my wants and needs for my car. She made useful suggestions and asked thoughtful questions. She made sure I was happy and would like the car I bought. She did not try to push anything on me and was honest every step of the way about features that would be useful for me and not useful for me.

Scott

11 de abr. de 2014

Before we even got in the door, Nate came out to greet us and wanted to know how he could help us! We drove home a new CRV that same day!

William

11 de abr. de 2014

Inspection & oil change were free. Inspectors noted need for new wiper blades which I neglected to mention. Everyone was courteous as can be.

Dayanand

10 de abr. de 2014

Mike Grant was very helpful. He spent a lot of time with my wife and I to get us the car we wanted. It was a pleasure dealing with him.

William

8 de abr. de 2014

Tom was quick to find an alternate car to our liking since the one we came for was not available.

Edward

8 de abr. de 2014

Easy staff to work with, buying a car took almost zero effort on my part. Was able to get me a great loan without me having to go out and shop around.

Joann

8 de abr. de 2014

Terri listened to me and came up with a deal that met my limits. Although I only came to look, I ended up with a car.

Elyse

8 de abr. de 2014

Sales and finance specialist make the process simple, easy and quick. I was in and out with a new vehicle within 30 minutes. Very kind and courteous as well.

Renee

6 de abr. de 2014

I dropped my car off Fri night to get my car serviced for the 10,000 mile marker and it was ready by 9:30 am on Sat morning!

Michael

6 de abr. de 2014

Service mgr Duane was very helpful and informative - explained the service plan being taken with my car clearly. Nice waiting area, very comfortable.

Donna

4 de abr. de 2014

The knowledge and friendliness of the staff, especially Shana Gardner. She is the best. I just made a call to her and within the same day,I received my new car; everything was ready for me when I arrived to pick up my new Civic. Great job Shana.

Kenneth

3 de abr. de 2014

I found the car I wanted and got a deal that made me smile. Your salesman, Lou Phry was very personable and knew his business. We moved thru the buying process quickly with no stress. Thanks for that . Love our new Civic.

Alden

3 de abr. de 2014

I loved the Hondas and the willingness to work with me and have my whole family for a test drive carseats and all.I also appreciated the overall honesty of the sales team.And one last big thank you to everyone stayed late and helped watch our girls once we were closing.

Angela

2 de abr. de 2014

We liked Terry and Mike as well as the rest of the staff.They were patient with us and we enjoyed buying our car.

Frederick

1 de abr. de 2014

From the minute I dealt with Patti Della Vecchia in sales, it was smooth sailing. I had been dealing with Paul Miller Honda here in Caldwell, NJ and was getting the run around on when I could expect to get my Honda Odyssey. I called Patti and within 24 hours she located an Odyssey in the correct trim and leather colors with a rear entertainment system - something the dealership in NJ said wasn't possible because there were no Odysseys with those specs in the NY, NJ, PA area. Once she found the vehicle she was very easy to work with and within 3 days of talking to her I was driving off Faulkner's lot with my car. To say I was pleased with the experience is an understatement. It was the best experience I've ever had buying a new car from a dealership.

Mary

1 de abr. de 2014

We are long-time Honda people and have enjoyed the no pressure, friendly, knowledgeable, and accommodating sales and service staff at Faulkner Honda Harrisburg for many years. The experience, as always, was great.

Darren

29 de mar. de 2014

Everyone is quick and to the point. So was the service. Exactly what I look for in a dealership. No confusion and in and out as quick as possible.

Jami

28 de mar. de 2014

Dwayne was amazing. He stepped in and took over and helped get my car finished ASAP. Rob white was supposed to order a part. Never did. Told me he did. Said I had an appt I didn't. Dwayne fixed all of that and got me a rental and took vet good care of me!

mminnich93

27 de mar. de 2014

Faulkner is Best of the Best Honda dealers in Pa. great helpfull staff & to top it off a great service dept.

Tina

26 de mar. de 2014

Got me in and out of there in 30 min. (oil change) at 6:30 AM coffee was already made. My morning started off very smoothly, I can't say so much for the rest of my day!!

James

25 de mar. de 2014

Our salesperson Terry did his excellent job of getting the deal done. Terry has been our guy since 2007. For the most part he makes the job easy. However: see below

Robert

25 de mar. de 2014

Personal service - listened to what I said; acted on my needs.Professional service - addressed/corrected or explained issues.Prompt service - quickly scheduled; quickly completed.

dtsrebrun

24 de mar. de 2014

My wife and I spoke with Tom Williams the morning of Saturday March 22, 2014 about a used Honda Civic Si. We were traveling 2 hours to see the car so we wanted to make sure it was available and on the lot. We were told yes and asked a few more questions. Tom asked when we would be there and I told him around noon. I left a message with Tom before we left to ask him about the price of the car. After an hour and a half into our trip, Tom called me back. I told him we were a half hour out so I would just talk to him when we get there. He said great. We get there at exactly noon, walk in to see Tom and he tells us that he believes the car was sold! My wife and I were stunned! He said that someone else bought it about 15 minutes ago! Tom spoke with me 30 minutes ago and never said a word to me about this. Plus, he knew at 9:30 that morning we were coming to look at, and most likely purchase, the car! Not one person at this dealership was helpful at all. Tom was so disconnected and inconsiderate towards us. I have never met anyone who could care less. The manager stated that "we are in the business of selling cars, that's what we do". Well who do you sell cars to??? Oh, that's right, customers like me! This was the worst experience I have ever had and would never recommend this dealership to a single soul. BTW, they filled up my tank with gas as a courtesy.Dan Brundage

Heather

21 de mar. de 2014

very convenient to schedule the appointment, everyone was very friendly, and the courtesy shuttle makes life much easier so I don't have to miss a lot of work!

Walter

20 de mar. de 2014

Everyone from the salesman to the person working on the financial paperwork was very friendly, courteous, professional, and willing to listen to my needs. I always get great service, and this is part of why I keep coming back to Faulkner.

Dale

20 de mar. de 2014

Had scheduled oil change, and upon arrival "Dustin" took care of getting the service completed. Didn't wait long and he even made sure that the tires were taken care of. Good man out front for Faulkner.

Melinda

20 de mar. de 2014

I pulled upto the door and within two minutes my car (my wife's car)and I were in the warm talking to the technician.I didn't expect to have you wash my car, thank you!

Susan

19 de mar. de 2014

I felt comfortable, not pushed and trusting when I bought my new car. I have bought multiple cars from both Faulkner and S&H before that. All the staff I interacted with were friendly, courteous, and made me feel appreciated for my business. I definitely felt that I could trust the dealership to give me a fair deal on the purchase price of my new car as well as the trade in. I also liked the convenience of obtaining an online quote. That made the experience less stressful and time consuming. The remodeled showroom is very attractive and professional looking.

Valerie

18 de mar. de 2014

Carl was very helpful in finding me a car that fit my needs and budget. Also the service center was very helpful in the past few months in trying to save my trade in.

Lois

18 de mar. de 2014

Very friendly, helpful staff. Fast service. Enjoyed the free popcorn. In and out in under an hour. Car wash was GREAT! See you again in August or within 5,000 miles.

Melissa

15 de mar. de 2014

All Your Staff On March 13, 2014 Were Very Helpful! I Had No Intents That Day Of Even Purchasing A Car, I Was Just Starting To Shop Around But Surely Glad You Were My First And Last Stop. My Salesperson Nathan Was GREAT! I Loved The Fact Too That My Father Was A Cosigner On My Previous Car And You Sent Someone To His House To Sign Off On The Paperwork Since He Was Unable To Make It There That Day. A Big Shout Out To All Involved "THANK YOU AND GREAT JOB"! I Love My New Car. (Accord)

Charles

14 de mar. de 2014

Express service. I appreciate that Faulkner did a test on the battery I bought there a year ago, found it to be defective, and replaced it at no charge. I also like that they washed my filthy car. They did the battery, oil change and fixed a light plus washed my car in less than an hour. That's excellent service! Thank you!

Bob

8 de mar. de 2014

Found the vehicle I had been searching for, drove 3 hours to dealership, road tested & purchased. Vehicle delivered following week to my residence. Was informed on delivery, they only had one key/remote entry available and were not sure where the second set was. Vehicle equipped with a wheel lock anti-theft system, but was delivered without a wheel lock key for changing the tires. Called to inquire and the salesperson informed me that the manager stated since it was a used vehicle they only had to supply the one key/remote set. They're on-line advertisement offered two sets. Asked salesperson to have the manager call to talk to me and 2 weeks later still have not received a call.

Jessica Quill

20 de feb. de 2014

Faulkner Honda is a wonderful business to work with. I highly recommend contacting Carl Sims if you want an honest and dependable sales man. I will definitely be giving Faulkner Honda my business again.

ytr5474

4 de feb. de 2014

email experience and quote for the car was great, Salesmans knowledge of the product was a sell. Everyone was friendly and helpful.A great car buying experience with no pressure.

iluv2paint87

25 de ene. de 2014

The staff at Faulkner Honda really go the extra mile to help you find the car you need, at the right price. Previous experiences, car buying was stressful and the financial talk is always a nightmare.. Not this time!! At Faulkner Honda, they really made the experience fun and hassle free. Plus, their stock of cars is amazing, they had exactly what I was looking for. They definitely go above and beyond the average dealership!! :)

iluv2paint87

24 de ene. de 2014

The staff at Faulkner Honda really go the extra mile to help you find the car you need, at the right price. Previous experiences, car buying was stressful and the financial talk is always a nightmare.. Not this time!! At Faulkner Honda, they really made the experience fun and hassle free. Plus, their stock of cars is amazing, they had exactly what I was looking for. They definitely go above and beyond the average dealership!! :)

richieb047

11 de ene. de 2014

Moments after looking up Faulkner Honda, Heather contacted me. She was friendly, accommodating and not aggressive. Mike made this the easiest car purchase we have ever had. He understood our needs, and put us at ease immediately. He is truly an asset to your staff. Jesibelle took time to explain all of our questions. She also was very professional and friendly. She has a great way of explaining things in a way that most can understand. Thank you again for your service, the teamwork exemplified shows how much you must care for your employees. Happy employees make give great service. Thank you again, Laurie and Richard Bauer

Hany Aziz

16 de nov. de 2013

It was a really good experience stopping by this wonderful place , they make you feel as at your home . So friendly people , helping you to make your decision , if there is a price difference , they matched it , everything was organized , was put in order , all you have to do is to pick a car , a color , then everything is done , from financing , to registration to plates.... really great. Paula , was the 1st person greeted me on the door , guided me to her desk , follow ups , till the deal is done , even after I stepped out the door went home, called just asking about how do I liked my car. Thank you Paula.

hanyaziz80

15 de nov. de 2013

It was a really good experience stopping by this wonderful place , they make you feel as at your home . So friendly people , helping you to make your decision , if there is a price difference , they matched it , everything was organized , was put in order , all you have to do is to pick a car , a color , then everything is done , from financing , to registration to plates.... really great.Paula , was the 1st person greeted me on the door , guided me to her desk , follow ups , till the deal is done , even after I stepped out the door went home, called just asking about how do I liked my car.Thank you Paula.

katrater

23 de oct. de 2013

We were unexpectedly in the market for a new vehicle. Therefore, we were on a limited budget. We had shopped at other dealers and online, doing our best research into what vehicle would work for our family. Looking into Faulkner, we found the vehicle, in the colors we liked, and inquired online. Patti was fantastic. She worked over the phone and online with us, as we live an hour away from Faulkner. She even called us on her day off, knowing we were hoping to come visit the dealership in a day or two. Patti worked with Mike to get us to a payment that would work for us. That was important to do ahead of time as we live so far away. Upon our arrival to Faulkner, Mike had two Accords side by side for us to compare. Mike's knowledge of the car was the most I'd seen from any other employee at any other dealer. Patti, Mike, and Stephen worked very hard for us, and got us in the Accord at a price we could afford. Working with them was very comfortable. Their friendliness and understanding were tops. It was very refreshing to work with this team. We will recommend them highly.Thank you Patti, Mike, and Stephen.

Lucylou

5 de oct. de 2013

Terry Hessinger was great....helpful and respectful...and not "Pushy"....also was patient with me... Kevin in finance office was also great too!..I would strongly recommend Faulkner Honda!

gdiehl

26 de sep. de 2013

Mike was very easy to deal with and have us a great payment on the lease of our new Honda Civic. Would highly recommend for future business.

anna0981

26 de sep. de 2013

My overal experience was excellent. Jim Porter was terrific from beginning to end. He was very helpful during the test drive and with any questions that I had. Faulker did a great job with getting me a price I could afford for the car I wanted. Jim was just as helpful with it and was very helpful after the sale was complete with his follow up to make sure everything was still good with the car as well as getting me the cup holders for the back of the car. This is my second I bought from there and I would buy my next one from there in many years to come.

Darren Geissler

22 de sep. de 2013

Sam Scharein was excellent to work with. He wasn't pushy at all and made everything work the way my wife and I wanted! We would recommend Sam and Faulkner Honda to any of our family and friends. Thanks Sam!

brandy33

20 de sep. de 2013

We recently purchased a 2013 Honda CRV from Jim Porter at Faulkner Honda. The entire experience was outstanding. Jim has assisted us with vehicle purchases for the past 25+ years. He is very bright, professional, and cooperative. We did visit another competitior prior to finalizing our sale, and that experience was not nearly as enjoyable. Jim arranged for multiple test drives, offered a very fair trade value for our prior vehicle, and put together a pricing package that we couldn't refuse. He took plenty of time to demonstrate the features of the vehicle when we picked it up. We never felt pressured or rushed, and we left the dealership as very satisfied customers. I would strongly recommend Faulkner Honda, and in particular Jim Porter, to anyone looking to buy a vehicle.

mplouse

20 de sep. de 2013

Mike and Faulkner have always been my family's go to guy and place for our cars. He always gets us great deals and takes care of us after the sale. This is my first from Mike and Faulkner and it won't be my last.

psugirl28

20 de sep. de 2013

This was a horrible experience! We spoke on the phone to Tom Williams and he stated $6000 for a 2003 odyssey. When we came to the dealership in person he and Glenn asked us for $7991. We reminded them of our conversation on the phone and they relented and agreed to $6000. Then a couple days later we called to discuss financing and they told us that a timing belt had been put on the odyssey and, because of that, the price had gone up $1500! Their own service department advised a timing belt costs $810! Do not waste your time at this dealership, they will rip you off!

Mike F

20 de sep. de 2013

We recently purchased a 2013 Honda CRV from Jim Porter at Faulkner Honda. The entire experience was outstanding. Jim has assisted us with vehicle purchases for the past 25+ years. He is very bright, professional, and cooperative. We did visit another competitior prior to finalizing our sale, and that experience was not nearly as enjoyable. Jim arranged for multiple test drives, offered a very fair trade value for our prior vehicle, and put together a pricing package that we couldn't refuse. He took plenty of time to demonstrate the features of the vehicle when we picked it up. We never felt pressured or rushed, and we left the dealership as very satisfied customers. I would strongly recommend Faulkner Honda, and in particular Jim Porter, to anyone looking to buy a vehicle.

Faulkner Fan

3 de sep. de 2013

We had a wonderful experience at Faulkner Honda! Mike Grant was so easy to deal with whether it was via phone, email or text... too many dealerships today still try to deal with you like they did 15 years ago, but not Mike. He understands how the internet has changed things and he also understands the things that have not changed. I was also very impressed with the Faulkner brand and Mike did a great job of explaining what you get when you buy with Faulkner. Great job Mike! You truly won our business and we couldn't be happier!! Thanks,

WinWise

2 de sep. de 2013

We had a wonderful experience at Faulkner Honda!Mike Grant was so easy to deal with whether it was via phone, email or text... too many dealerships today still try to deal with you like they did 15 years ago, but not Mike. He understands how the internet has changed things and he also understands the things that have not changed.I was also very impressed with the Faulkner brand and Mike did a great job of expalining what you get when you buy with Faulkner.Great job Mike! You truly won our business and we couldn't be happier!!Thanks,Winston Wise

EricTapman

28 de ago. de 2013

Our experience with Faulkner Honda was first rate. Our salesperson, Mike Grant, was extremely knowledgeable, helpful, and went the extra mile. He listened to our automotive needs and read between the lines. The original price quoted was excellent and he later met our counter offer. Mike went to bat for us on a service-related contract previously signed on one of our trade ins and negotiated an equatable resolution.We were Volvo owners for 30 years and owned a total of 6 during that period. Our last one was 9 years old and, as all of them did, started to cost exorbitant amounts to get it repaired. Volvo has left the "common man" behind with the exclusion of the reasonable priced car. I previously had purchased a new Civic from Faulkner back in 2008 and had a great experience. And so, these factors aligned and we ended up trading both cars in for a 2013 Fit Sport and a 2013 Civic EX Sedan.It was an unusual deal for us, of course, and a first in our 32 years of marriage. We each got two new cars! It happened because of the great customer service and pricing that Mike Grant and Faulkner Honda brought to the table.Customer service, great pricing/value, attention to detail may have generaly fallen from American business, but I can attest that it is alive and well at Faulkner Honda and its representative, Mike Grant.

JayPagni

28 de ago. de 2013

Had a fantastic experience at Faulkner! Shopped around at other local Honda dealerships. None of those experiences could compare to Faulkner. Selection, service options and overall value much better than the competitors. Transactions was smooth and follow-up great. Our sales person, Jim Porter is a class act. He spent the time with us to make sure we were comfortable and confident in our purchase. Have referred others already!Jay and Jodi PagniMechanicsburg, PA

mtrofe

27 de ago. de 2013

I have written other reviews about Faulkner Honda that were excellent until now. I purchased my car in March and refinanced this past week. I have been trying to contact Finance to cancel my extended warranty and Gap Coverage. When finance got back to me I felt like I was being bullied, being told not a smart thing to cancel my extended warranty and gap coverage, that I would have to drive the 2 hours back to them to cancel, etc. I emailed Don Perry the President of the dealership on Saturday explaining to him the way I was treated and he assured me that Brian Kim head of finance would be back in touch with me first thing Monday, well here it is Tuesday and nothing, I have emailed again and again and feel like I am being ignored. It is my understanding that if you cancel the extended warranty and gap coverage that the dealership over charges you for that they lose money, so this obviously is why they are not being cooperative. I finally just called Honda and they sent me the forms to complete and fax back to them.This dealership was wonderful during the sale, but when you are trying to cancel something that you have the legal right to cancel they obviously do not care about the customer's wants and just how it will affect them financially.so if purchasing from them, buyer beware..

Fenton Lemmon

19 de ago. de 2013

Our whole car-buying experience was great at Faulkner Honda !!! Terry Sgrignoli gave us the best deal out of all the local Dealerships, He made the process easy and fun !

Sboise

13 de ago. de 2013

Faulkner sets the industry standard in quality products, customer and vehicle service, commitment to ensuring a first-class experience addressing the needs of its current and prospective buyers, and its top notch environment. For those on the fence about this dealership, take the plunge! I have been working with Terry Srgnoli for several years, and he has gone literally out of his way to help me and explained to me later that it really wasn't going out of his way: he simply did his job -- keeping the customer satisfied.Faulkner gets my car-buying endeavors, lifetime services to my vehicles, and complements like these, because they're true!

pbixler26

12 de ago. de 2013

Jim was an extremely personable sales consultant who made me feel at ease. He was knowledgable about the vehicle and answered all my questions. Not once did I feel any pressure and believe he did what he could to get me the best deal. I would highly recommend contacting Jim if you want to have an overall pleasant experience in this process. Thanks Jim for helping me!!

stingray2772

12 de ago. de 2013

I live far from the dealership and consulted every Honda dealer within 150 miles. Mike Grant represented Faulkner and he did a great job. He was friendly and understanding throughout the entire process. I got the price I wanted, the options I wanted, and when I wanted it. If you are in the market for a Honda, I highly suggest you give Mike Grant a call, the least he can do is work up some numbers.

stingray2772

12 de ago. de 2013

I live far from the dealership and consulted every Honda dealer within 150 miles. Mike Grant represented Faulkner and he did a great job. He was friendly and understanding throughout the entire process. I got the price I wanted, the options I wanted, and when I wanted it. If you are in the market for a Honda, I highly suggest you give Mike Grant a call, the least he can do is work up some numbers.

Jeremy

11 de ago. de 2013

I am from Illinois and was traveling to Canada and then to Pennsylvania on a family vacation. My sunroof shattered on my Honda Accord in Indiana on a Saturday and we could not find anyone to fix our sunroof until the next week. We called ahead to Faulkner Honda and spoke to the service department because we knew that we would be in Harrisburg Pennsylvania on Tuesday. Rob from service was more than accommodating, he ordered the sunroof for us ahead of time and told us that we could get it installed on Wednesday morning. Rob told us to drop our car off on Tuesday so that it would be inside the building in case it rained that day or that night and that he would have enterprise meet us at the Honda dealership. We showed up at Faulkner Honda and enterprise met us there, we switched cars and enjoyed the rest of our vacation. The next day, Rob from service called and said that my car was finished and at no cost to me. The Service manager John Komar contacted my dealership in Mo. and got everything straight with them and the $700 sunroof cost me nothing, because John went out of his way and called and got everything approved with my Honda dealership. (My vacation just got better). John Komar and Rob in service are #1 in my book. I arrived at Honda to pick up my car, and noticed that Faulkner Honda cleaned the inside and outside of my car. I never asked them to do that, they just did and it looked amazing. They got the scratches out of my paint from when my sunroof shattered also. I met with Rob when I arrived at the Honda dealership and Rob stated for us to just leave the rental car there and he would take care of getting it back to enterprise. This saved us even more time. This dealership is the BEST dealership I have ever dealt with. Thank you, Jeremy

kristinjsykes

3 de ago. de 2013

Mike Grant & Faulkner Honda are fantastic! Mike was VERY quick responding to e-mails & was able to meet my "out the door" price in order to get me into a 2014 Honda Odyssey (which I love!) After agreeing on a price through a few e-mails & phone calls, my husband and I drove 2 1/2 hours to deal with Faulkner. No dealership in our area could get us to a price that worked for us.....but Faulker & Mike were able to do so! When we arrived, Mike was ready for us....no wait! He was extremely knowledgeable about all the options in the Odyssey & was very thorough with the explanations of the cars bells & whistles! I've purchased 3 new vehicles in the 5 years....and this was by far my best experience yet! I would definitely recommend Mike Grant & Faulkner Honda to anyone who is in the market for a new car!

turakra01

23 de jul. de 2013

This was our first time buying a car over the internet without seeing it. The experience was straight forward and easy including a valuation of our trade. Suljo was very helpful. He responded quickly to emails and calls. He was patient in answering all of our questions in a friendly manner. Also, the Business Manager was friendly and provided clear financing information. In fact, he helped us find a great a interest rate. Also, I was surprised that Faulkner delivers cars to your home. The person delivering the car was friendly and informative. He made the paperwork simple and understandable. We were able to complete all the paperwork at our kitchen table with no problems. If you are nervous about buying a car over the internet, you don't need to be if buying from Faulkner Honda. Suljo is a great sales rep to work with when buying. Best to you in your car shopping.Ron and KathyErie, PA

angrydriver777

11 de may. de 2013

a great car at a good price. jim collins is one of the nicest, most personable salesmen you will meet. while i did hit a few stumbling blocks due to a two-state transfer, mr stephen balaban was an absolute terminator hacking through red tape and going above and beyond to get the details settled. his committed service is truly an asset both to the dealership and each and every customer he takes such care of. gentlemen like this are few and far between. thanks again to the men and women at faulkner honda.

Mary

5 de may. de 2013

WE purchased our new Honda from Faulkner Honda. I did most of the work over the internet and phone. They were able to give me a great price plus they delivered the car to my home. I did all of the paperwork at my kitchen table. I had no trade in which made the process easy to do over the internet plus I knew what I wanted. Once I had some bids I was able to see who could beat it and Faulkner did. Very easy to work with.

kricords

26 de abr. de 2013

In 2001, I leased an Accord from Bobby Rahal Honda. At lease expiration, they were less than helpful, and basically refused to budge off MSRP on a new accord.So, I went to Faulkner, met Mike, and purchased a 2004 Accord after some minor negotiating. I was probably there less than 2 hours between a test drive and delivery! Great work!After flood damage to my Accord a year later, I went to purchase the same car, and called Bobby Rahal first. I told them what I wanted (same car, but 2005) and how much I wanted to pay (same as previous car). They actually said no (something about prices changing year to year and they would loose money). For the record, between depreciation and flood damage deductible, I lost money; I wasn't getting a 'free' new car.Anyway, I called Mike, and he came through, selling me exactly what I wanted for the price I wanted. So Faulkner is my go to dealer.Its also worth noting that Faulkner service is reasonable and convenient. They definitely get my maintenance and repair work.

cthai

10 de abr. de 2013

I thought the service was excellent; I could not ask for a better experience for my first time buying car. I thought I could not buy the car because of my paperwork issue; however Troy was very helpful and able to help me out. And the paper issue resolved more smoothly than I thought. Last but not least; I love my Honda Accord 2013.

Boricuahbg

4 de abr. de 2013

As a long time Honda owner and customer I usually stay with what I know. I have purchased/leased my last five cars from Faulkners west shore competitor. This time I decided to give Faulkner Honda and Kurt U. an opportunity for my business. Kurt U. came through with flying colors! Great customer service and attention to detail. I was very impress with Kurt and his professionalism. Overall great experience and price!!

Diane B

2 de abr. de 2013

Faulkner Honda's Service is the best. I never had my car serviced anywhere else. Rob White, and the whole team at Faulkner Honda treat you like you are family. Very friendly, helpful and they go out of their way to see that you are satisfied. I will always purchase my Honda at Faulkner Honda. They are the "BEST".

msh4848

27 de mar. de 2013

Hi Patti and Troy, I cannot believe the experience I had at Faulkner Honda. I was have so many problems obtaining a new car, but that changed this past Saturday when I received a phone call from Patti. I all but gave up after visiting a half dozen dealers in this area and as far away as Greencastle, PA. I just came out of a Chapter 7, and I was looking to replace my 2001 caddy. It was a nightmare. I was told "no problem, we can be your car dealer and we will work with you". NOT THE CASE. I have worked with professionals over this country for more than twenty years, but when Patti called me and indicated that Faulkner Honda "could help me", I was more then skeptical, I was about to give up, more promises from people that where only interested in selling a car, not taking into account the personal toll it takes on an individual who has fallen on hard times. Patti was persistent, she promised me that Faulkner could do something for me. She was right, Patti and Troy worked for hours, and at the end of the day I was driving a new 2113 Honda Civic. Wow, there are people and businesses out there who do work for the public and individual good. Faulkner is one of those.All I can say is Thank You....Thank you very much. Sincerely, Mike Hillegas

JRSCRS

25 de mar. de 2013

Both Patti and Troy were great to work with. I looked at three other dealerships, but Patti got me to look at Faulkner first. Thank goodness Patti got me in the door. Both Patti and Troy went above and beyond to help make the deal work. They gave me what I wanted for my trades and gave me the best prices on the two cars that I wanted. With other dealerships, it was always this back and forth never coming close to the price point that I received from Faulkner. Patti was up front, honest and stuck to her word. Troy even drove a brand new car to my home on the West shore just so that my busy wife could test drive the car. Now that's service!!! No other dealership even bother to ask. If you are in the market for a new or used car or truck, start with Faulkner first. I did and it paid off!

Washcoll Prof.

25 de mar. de 2013

We purchased our certified used Honda Accord from Jim Collins atFaulkner Honda Harrisburg. Most of the process was handled via the internet and over the telephone. Jim had his drivers deliver the car to my front door, 128 miles away. We live in Maryland, so we had to get the vehicle inspected in Maryland to get it registered. Well, the car failed inspection. There was a deep slice in one tire that had gone unnoticed by us and the dealership as well. I called Jim and explained what happened. With no hesitation he said get a new tire and send me the bill. Done! We also noticed excessive wear on the brake pedal, exposing bare metal, making it slippery when wet. A potential safety issue. Called Jim and sent him pictures of both the tire and the brake pedal. Get it fixed and send me the bill. Done! Jim has been extremely responsive, accessible, and stands behind his transaction. Granted, these items are things that should have been taken care of at the dealership, but Jim made sure they were taken care of, no questions asked. Great dealership and a wonderful salesperson. Couldn't be happier.

dguest123

21 de mar. de 2013

This was an excellent car buying experience! Patti was helpful, truthful and understanding throughout the process.She understood that budget was important as well as comfort. Our deal met both criteria.Thanks to this experience, we will try to always "iron out all details" before entering the dealership.Thanks, Patti, for making us comfortable with our trade and the selection of our new car.

mtrofe

21 de mar. de 2013

I have owned Honda's since 1992. From the moment I sent out a quote request and Patt was in touch with me, I felt such that I was with the right dealership from which to purchase a new car. My husband and I had had some financial difficulties, he is a disbled veteran and Patti assured me that the dealerships great Finance guys would be able to help us out. I had also talked to another dealership and they were really trying to take advantage of us with high interest rates, a lower model than I truly wanted. Patti understood that people have difficulties at times and the Faulkner Dealership was going to help us in anyway that they could. Within one day of speaking to Patti, I drove off in my husband's and I brand new Accord EX-L in the color I wanted and the accesories I requested. When we arrived to pick up the Car Suljo Zahirovic greeted us and made us feel so comfortable. He explained everyting regarding the new car and I almost felt that he and Patti were as excited as we were to have us be able to get the car we wanted. Mike Farling the Finance person, did a fantastic job, I cannot say enough about what he did for us...Would I buy from Faulkner again, yes although I hope to have the car we just bought for a long long time. By the way we are about 1 1/2 hours from the dealership and was so impressed, i think we will drive the distance to use their service department also. Thank you, thank you, thank you to Patt, Suljo and Mike..great job guys!

BOBMCN

18 de mar. de 2013

Speaking from someone who was in the auto industry for several years, this was the best car buying experience I have ever had. From the intialcontact by Patti, the Internet Sales Manager, who was honest and upfront, she made it easy and very comfortable to do the whole deal on the phone. When I arrived at the dealership my new truck was outfront waiting for me. Patti greeted me and introduced Suljo to me, he went over all the books and took me to my new truck and went over it inside and out. Mike in finance had all the paper work ready for me to sign, it took less then one hour from the time I arrived to I was driving home in my new truck. I could not be happier with the deal I got and the treatment I recieved. I would like to thank Patti, Suljo, and Mike again for all they did.

sac692

17 de mar. de 2013

Great service and a wonderful experience. No pressure in buying a new car and they spent a lot of time answering all of my questions. I would reccomend this group to anyone looking for a car.

charsix

14 de mar. de 2013

I just purchased a 2013 Honda Accord Coupe V-6 with Navigation System from Faulkner Honda in Harrisburg. This car is very hard to find. I had sent an email to Patti Vecchia for a price quote with what I was looking for. She called me and said she had one coming on the truck that night or the next day. She called to let me know the car had arrived. I went up to the dealership the same day she called to look at the new car. When I met Patti she was very nice, polite and professional. She, in turn, referred me to Shana Gardner, who would be my Sales Consultant, who was also very nice, very friendly, and professional. She was not pushie. She gave me all the time I needed to make up my mind in regards to purchasing the new car. She went over all the bells and whistles in great detail. When I decided I wanted the car there were four accessories I wanted added. Shana called right away to get those accessories delivered the next day so the dealership could have them installed. When I went back up to purchase the car all the paperwork was ready. The finance part went very well and didn't take a lot of time. Shana went over all the bells and whistles again and gave me all the time I needed to ask questions, etc. Everyone I met at the dealership was very friendly and professional. I would definitely recommend this dealership to anyone looking to buy a Honda.

klbbdb

12 de mar. de 2013

Patti offered me the best price quote on my new 2013 Accord Touring I was purchasing and I was also able to get great value on my trade in from Suljo. Faulkner beat dealerships in the area, both PA and MD, on the new car price and I'm convinced I wouldn't have gotten the trade in value I did from other dealers as well. Very easy to work the new car deal via email and then test drive and paperwork with Suljo and Kevin were a breeze. Great buying experience and I'm looking forward to using the service department when the time comes.

2013Accord

12 de mar. de 2013

Faulkner offered me the best price quote on both the new car I was purchasing and my trade in offer. They beat all the other dealerships within a 100 mile radius by hundreds if not in the thousands from others. There was no attitude like you would receive from Bobby Rahal, just straight to the point and fast. I was in and out of the dealership in just little over a hour.

rachaelwhitesell

31 de ene. de 2013

They sold my teenage daughter a car with a washed title. It is not worth the cost of repair for its first inspection since purchase.

Ajmauro

10 de ene. de 2013

I had a very pleasant experience dealing with Patti and Suljo at Faulkner Honda. I didn't have a great deal of free time so I dealt with Patti via email and she was very responsible and helpful. We came to an agreement on the price for a specific car, which I found to be very reasonable, and when I had free time I went down to the dealership, worked with Suljo and he made the buying process a breeze. Before long I was driving home in my new car. I highly recommend Faulkner Honda.

Sabrina428

10 de ene. de 2013

We have been looking for a 2013 CR-V. We went to 2 other dealers in our area. Wecouldn't make a deal and never received a call back from either one. I check Faulkner Honda online and immediately got an email from Patti Della Vecchia and then a telephone call. We set up an appointment with her and met our salesman,Mike Grant. Mike made us feel very comfortable. We accepted the offer and thetransaction was complete and fast.We are looking forward to doing our service with Faulkner.

Never Satisfied

13 de dic. de 2012

I am a stickler when it comes to getting the best possible deal. Carl S. was my rep and he was terrific, pleasant and always made himself available when I called in. Even after the sale, he called me a few days later to tell me that the car may have had an remote engine start. I will return there for my next car purchase.

Kay Cramer

12 de dic. de 2012

We had a wonderful buying experience from Mike at Faulkner Honda. He was sympathetic, listened to our needs and desires and really fitted us out with the perfect car at a good price. We have always appreciated the good service we get at Faulkners, but I really thought the recent buying experience was great! I'm loving the car, too!

camarkham

29 de nov. de 2012

This was my first car buying experience and I could not have been happier with my overall experience. The staff was extremely friendly and helpful. I knew the that I wanted to purchase a 2012 Honda Civic. The salesman, Troy, did not try to sell me the 2013 model or push me to look at other models. After my test drive he had the prices calculated. I had done research prior to going to the dealership so I knew, roughtly, what the invoice price was for the vehicle. His price came in lower than the total invoice for the dealership. Because this was my first buying experience, I wanted to think about it. He let me leave that evening, with the intention of returning the morning. He never pressured me to stay and/or make a decision at that point. He also let me leave a printout of the offer. When I returned the following day with the intention of buying the car, Troy was again very friendly and supportive throughout the process. I fet that Faulkner Honda cares about their customers, and is an honest and trust worthy dealership. As I completed my paperwork, the financial representative, Mike, gave me the best possible deal on Honda Care, an extended warranty for my vehicle. He knew that my financial situation was tight, but he wanted to ensure that I had the best coverage and Honda care possible, so he worked with his team to get me the best deal on an extended warranty. I honestly cannot reiterate enough how wonderful my experience was. Faulkner Honda will be my first stop when looking to purchase a new vehicle in the future.

New Car Buyer

29 de nov. de 2012

This was my first car buying experience and I could not have been happier with my overall experience. The staff was extremely friendly and helpful. I knew the that I wanted to purchase a 2012 Honda Civic. The salesman, Troy, did not try to sell me the 2013 model or push me to look at other models. After my test drive he had the prices calculated. I had done research prior to going to the dealership so I knew, roughtly, what the invoice price was for the vehicle. His price came in lower than the total invoice for the dealership. Because this was my first buying experience, I wanted to think about it. He let me leave that evening, with the intention of returning the morning. He never pressured me to stay and/or make a decision at that point. He also let me leave a printout of the offer. When I returned the following day with the intention of buying the car, Troy was again very friendly and supportive throughout the process. I fet that Faulkner Honda cares about their customers, and is an honest and trust worthy dealership. As I completed my paperwork, the financial representative, Mike, gave me the best possible deal on Honda Care, an extended warranty for my vehicle. He knew that my financial situation was tight, but he wanted to ensure that I had the best coverage and Honda care possible, so he worked with his team to get me the best deal on an extended warranty. I honestly cannot reiterate enough how wonderful my experience was. Faulkner Honda will be my first stop when looking to purchase a new vehicle in the future.

Jared Kroh

23 de nov. de 2012

I was recently in the market for a new Civic Si. After talking to a few dealerships i found out the specific model i was looking for was not in stock. Jim Collins and Faulkner Honda went through the process of locating the specific model i wanted and had it driven to their lot in Harrisburg.Jim Collins and Faulkner Honda made the car buying process very easy and stress free. I will definitely be retuning for future car buying.

4merchants

20 de oct. de 2012

Patti and Shana did an outstanding job! They are professional and very knowledgeable about the Honda Line. What impressed me the most is that they followed up after the sale to make sure I was satisfied.

headchef89

9 de oct. de 2012

I went down the Faulkner Honda at the pre owned shop and was at first surprised and happy. The prices seemed to be pretty fair at a glance. Then came the salesmen, I looked at a Honda Civic 1996 and he said if I wanted to take for a drive I said ok. The car itself was nice nothing much to complain about. Then we talked about price, and this is why my rating has gone down. He said $5,000 I said ok and then I looked on the website via my phone and saw the price was in fact $4,600. So first off he lied to me for some extra cash. Then when we went to sit down in his office he was hesitant about offering the service records. Salesmen went to grab the manager and he was so unfriendly and came out and said to me "We don't sell crap here!" And I was shocked he would come out and say that to a prospective buyer. Although this car was a decent buy, and I'm in desperate need of one I could not buy it. The way the treated me and spoke to me was absolutely demanding and rude. Furthermore after I decided I was not doing business with them, the salesmen would not stop calling me after I said I wasn't interested and then he made up lies on my voice mail about the car being gone but I live a mile away from the dealer and it was not gone. I don't care if your selling a car for $1.00 that customer service was absolutely horrible. I would say avoid this place but who knows you may get a better salesmen then I as well as a better manager.

SUV lover

14 de sep. de 2012

Carl Sims in the Certified Pre-owned department is simply the best! Friendly, considerate, patient, and easy to work with. This is the second mid-range used vehicle we've bought from Carl and we'll never go to another dealer again - even when we're ready for a new car. Carl got us the best deal possible. Super-kudos to Carl and to Faulkner!

G Shenoga

30 de ago. de 2012

I am new in this country with out any credit, so Faulkner Honda work so hard to get me approved! I do have to give Alex shmonov and his finance department credit to make this come true! Thank you again!

itWontTakeMyName

27 de ago. de 2012

This is the second time in six months we have ended up buying a used car through Terry. He is excellent. No pressure! Helpful & cooperative. That's why we bought the second car through him, and things are AT LEAST AS GOOD this time.

Broke and looking for a car

20 de ago. de 2012

We went to the used dealership and told them what we could afford. They showed us several cars in our price range, but none fit for us. The called us back the next day with another list of cars, still not what we were looking for. Finally they got us a NEW 2012 Honda CRV IN OUR PRICE RANGE. We could not be more happy

hsu17325

15 de ago. de 2012

I hate haggling for anything, especially for something as expensive and important as a new car. This time around, I used the internet (Edmonds.com) to find 5-6 area dealers and submitt my inquery for a new Honda Fit. They all responded within 24hrs. I told them the car I wanted and asked for their best price. Although Faulkner Honda did not give me the best price, They were the only dealer with the exact car I wanted in inventory. I e-mailed them to ask if they would accept a lower price that I was willing to pay. 45min later, they e-mailed to agree to sell me my new car.I arrived at Faulkner Honda 2hrs later to sign the paper work. They said it would be quick and easy. Well, it was easy, but not as quick as I would like. We signed papers, listened to their post-sales pitch, extended warranty offer, financing options, etc. I purchased the car with cash, and it still took about 45min!My goal was to purchase the best small car available (Honda Fit) at the cheapest price possible (almost). I think I did at Faulkner Honda. I hope to do it this way again next time!

DFRAM

5 de ago. de 2012

LOOKING FOR A USED HONDA AND FOUND JUST WHAT I WANTED. FRIENDLY AND COURTEOUS SALES, NOT HIGH PRESSURE. WILLING TO WORK WITH ME. OVERALL GREAT EXPERIENCE. THANKS CARL.

Doodles

31 de jul. de 2012

Faulkner Honda made it easy to review cars on the web and they even were available to chat online with any questions. When I went to look and buy the car they made everything super fast and easy.

Lemmits

27 de jul. de 2012

Faulkner Honda has been our only dealer for over 20 years. My entire family buys and has service done there. We have been truely treated like family. They have always gone out of their way to help with purchasing, financing and servicing our Hondas. I would highly recommend the dealership along with Don, Frank and Terry.

ram gurung

17 de jul. de 2012

Just bought new Civic LX and very happy with this purchase. Faulkner Honda give me enough for my 2008 CRV so I could get this new Civic,, Thanks bunch for Fauklner Honda all help!!!!

jeewan

16 de jul. de 2012

Just purchase brand new Honda Civic, and every thing went very smooth! Faulkner Honda rocks!

tila dahal

14 de jul. de 2012

this is my third car from Faulkner Honda, and it is always super service to deal with!

perez

13 de jul. de 2012

Faulkner Honda was working hard to get this nice Civic for me... Thanks again!

running red

13 de jul. de 2012

I actually had gone to the preowned faulkner lot in Harrisburg to see a car. after the salesman tried to get us to see other cars that would "be perfect for us" he finally said the car we saw on the internet was at their other preowned lot. to make a long story short, we told the guy to bring it to his lot so he could get the sale since we dealt with him first. we arranged a time for us to come. we got there and he had just sold it to someone else. it would not have even been on his lot if we had not asked him to bring it there for us to buy from him. no integrity.

mongar

12 de jul. de 2012

just got it used certified Honda Accord, and very pleased with how everything was handle. Thank you to Faulkner Honda!

abdul

12 de jul. de 2012

Love my new Honda pilot, and will come back again!

M,Saru

9 de jul. de 2012

Great service and love my new certified Honda Accord!!!

Jeep Guy

7 de jul. de 2012

I was looking for a pre-owned vehicle and found what I liked on cars.com. Contacting the dealership was easy enough, but unfortunately, that was where the easiness stopped. I set up a time to go out to Faulkner to see the car and when I arrived, the sales person I was dealing with was nowhere to be found. I began working with a new salesperson, who then let me know that the car wasn't at this location, but at another one 20 minutes away. Annoyed, I decided to go run an errand and come back in an hour when they retrieved the car. The car was everything I was hoping for, but since it was so late, I only got a short drive. I came back the next day with the family for an extended test drive, and had my mechanic friend drive and check the car out. It was a winner! Except...they just passed the car for state inspection that same day and there was a hole in the muffler and a burnt out light. This really made me question the quality and integrity of the service department, which I will never use as a result. The salesman tried to play it down when I pointed it out, but agreed to have it all fixed before I agree to buy. We want the car but now have to make a deal. We got to the price we wanted, but when it came to our trade and paying for it, they got real shady and next to impossible to get a hold of for the next 2 days. We were planning on paying cash for the car, but agreed to let them try to find us financing on the condition they only checked with one bank...they checked 5 different ones! Not good. I disclosed all the issues with my trade, but when it came time to make the trade, they actually became contentious and accused me of lying about my trade. I shot back, but this should never happen to any customer. After beginning to walk out of the dealership, they finally apologized and I ended up getting the car despite the dealership. I used to sell cars and know how their world works...this was unaceptable. So far, love the car! Unfortunately, I cannot recommend Faulkner Honda.

smitty2

5 de jul. de 2012

I had a terrible experience getting my car serviced. When I had to pay $1000 for repairs my car probably didn't need, they repaired it immediately only to find that the original part that should have been ordered was faulty. If they would have ordered the covered part first this would not be happening. Now that the covered part needs repaired I've been waiting almost a month for the part to come in and everytime I called I got no return call.My inspection has run out waiting for this part to come in.

John Spears

3 de may. de 2012

This was the easiest car buying experience ever! Everyone was very friendly and ready to help.Mike did a great job dealing with me over the phone. When we got to the dealership, he knew everything about all the features of the car plus any other questions we had. It was nice to find a dealer that was more than willing to work wth us.

Cwramsey

30 de abr. de 2012

Michael Grant did an outstanding job presenting the vehicle, explaning the upgrades to the 2012 Odyssey EX and giving us a very competative price. Michael walked us through the entire purchase process answering all concerns and providing very helpful information for us to make a informed decision. I have been buying vehicles since 1971. Mr Grant was the most informed, friendly, and professional sales rep that I have dealt with. What a great job, every dealer should be blessed with some one like Mr Grant & Patti on their staff. I would recommend this dealership to anyone. Thanks again for a very pleasent car buying experience. Curt & Joyce Ramsey

Kbuggy017

28 de abr. de 2012

My car buying experience at Faulkner was very positive. All Staff I worked with was friendly, helpful and very knowledgable. Any questions I had were answered immediately. Patti was in contact with me from the time I started looking until the time my CRV was delivered. Mike and Steve were both professional and helpful with the delivery of the vehicle. I would highly recommend Faulkner Honda to anyone purchasing.

cmboroch

27 de abr. de 2012

I inquired about a new Odyssey via online. Was contacted very quickly and worked most of the details before I even go to the dealership. When I got to the dealership, I was helped right away with my questions and purchased my new Honda. It was the quickest and easiest time I have spend buying a new car.

fdb5000

13 de abr. de 2012

The service that Mike and Patti gave me was excellent. The price I received for a 2012 Honda Fit Sport w/Nav could not be beat by anyone around. They even located and obtained the color that I wanted. What was even more impressive is that there was only one of that color left in the state of Pennsylvania. Patti was very friendly and took me for a test drive. Mike was very thorough in showing me all of the ins and outs of my new vehicle. There was no pressure involved in the purchase of the car and I could tell that they both wanted me to have something that I would really like. I will be sure to return for my future needs.

amiller15773

9 de abr. de 2012

The service we received from the first phone call to the day of picking up our vehicle was outstanding. Patti was very prompt in returning our phone calls and getting us the vehicle we wanted. Mike did an excellent job showing us our vehicle and explaining and answering all our questions. We have never been more pleased in working with a dealership than at Faulkner Honda. We will recommended Faulkner to anyone looking for a Honda and we will definitely go back in the future.

nsimmering

9 de abr. de 2012

This is a first time experience with Faulkner Honda and if we are ever looking for another Honda we will definetly go back! They exceeded our expectation with a great price right from the start without even letting them know that I was price shopping. Once we met Mike and Patti they were great and made the whole experience a good one. Then followed up after to make sure we were ok and happy with our decision. Would recommend them to anyone considering buying a Honda. Thanks Mike and Patti!!!Nancy

litch01

23 de mar. de 2012

Faulkner was very good to deal with. They were very friendly and helpful. They were in constant contact but did not pressure. I received a great car with a great price and financing. I would buy from Faulkner in the future.

Chuck

6 de mar. de 2012

My wife and I drove 2.5 hours to the dealership to look at a used Durango. We arrived at 11:30 am and finally at 4:30 they said they would have to wait till Monday for a response to credit application because it was too late being a Saturday. They should have taken our application when we said we wanted the vehicle instead of waiting till 3:00. We ended up not buying it, so I emailed them about another used Durango 2 days ago and they still haven't got back to me. VERY POOR SERVICE!!!!!!!!!!!!!!!!!!!!

magiunta

5 de mar. de 2012

This is the second car I bought at Faulkner, from Shana Gardner. When I was contacted less than 2 years into my current finance period about potentially trading in my car and upgrading to the 2012 model for a similar payment, I was sceptical. I contacted Shana anyway. After meeting and talking with her she helped me figure out the best plan of action for my personal situation. I was able to drive off in the 2012 Touring edition Odyssey for hardly more than I'd been paying on my older model. Everyone at Faulkner was very pleasant and very helpful. I'll be going back to Shana at Faulkner for my next car.

samanson7

4 de mar. de 2012

Very friendly and very customer oriented Internet Sales Manager. The response is very positive. We found a car that meet our needs and the deal was completed in one day. All members of the dealership were very respectful and helpful. Patti Della Vecchia did a great job showing all the new features of the car. Mike did a great job wrapping up the deal. Thanks, Sam A Herbert

slpredix

2 de mar. de 2012

I did a price quote request from 5 dealers. Patti responded with a quote that was the best. I contacted the dealer in which I had gone to because my nephew works for them and when asked what they could to, I was told to buy several because that was a good deal and they could not match it. In the middle to my paperwork, I got a call from the other dealer telling me that they will match the price. I so much appreciated the honestly and the no hassdle deal Faulkner made for me. Patti made me feel at ease and backed up her deal completly in writing. Mike also made me feel welcome and just yesterday I had stopped in for a question regarding my iphone and Mike again helped me and said do not be a stranger, come in anytime with a smile. That is the service I want and now have. Thanks Mike and Patti for making my buying experience an awesome one. Would recommend Faulkner.. Sherry Predix

knunes

29 de feb. de 2012

My experience was great! As soon I expressed interest over the internet Mike and Patti were right on it. Letting me know what they had in stock answered all my questions and gave me a great trade in and great price on a new CRV. Needless to say I had shopped around but there was no question who I was most important too.This is the 3rd Honda over the years I have bought at Faulkner and I would recommend everyone give them a chance to prove how great the Customer Service is for your new or used car.

Wendy McGovern

29 de feb. de 2012

My experience of buying a new Civic from Faulkner Honda was fantastic! I had done my research online at Honda.com and basically knew exactly what I wanted. I went to the dealer comparison site and asked for quotes from both Faulkner and Ciocca Honda. I was really impressed with how fast Faulkner got back to me with a quote. Even with the Presidents Day promotions, I was stunned at what a great price they quoted. But I thought that, as usually happens, they would try to up the ante by pushing a more expensive model with Nav or leather seats, neither of which I wanted. But Mike was fantastic, knew his stuff, and didnt try to talk me into something more expensive. They did come in a little under Kelley Bluebook value for my trade-in initially, but I asked for an adjustment to what I was looking for and they met it with little hassle. This is my 5th Honda from Faulkner (I have been dealing with them since 1978), and they are still the best around.

scottybo6

27 de feb. de 2012

I have given 5 (great)for every category because this was truely the best car sales experience I have ever had. First, when requesting the quote online at about 9 pm, I received an email within 5 minutes of submission. Second, the following day (Thursday)not only did I receive an email from Patti, I received a phone call. I gave Patti the options that I wanted and I received an email with pricing. Later that night, I had questions that I emailed to Patti and she responded with answers immediately. Third, the initial quote she gave me was fair and reasonable. I did not feel by the quote I was given that she was trying to take advantage of me.I will be honest, it was not my intention to buy at Faulkner. I had a test drive set-up with a dealership closer to my home on Saturday morning but was not happy with the service and the quote I was initially provided. I met with Patti on Friday afternoon and pretty much knew I was buying the vehicle from Faulkner (pending my wife's test drive on Saturday). I did not even check with other dealerships after I was provided the intial quote from Patti.I can tell you 100% the reason I bought the vehicle at Faulkner was Patti and the service that she provided. I have a 2006 Honda Pilot that I will now be getting serviced at Faulkner along with the 2012 that I purchased. I expect the same service from the service department that Patti provided me in the sales department.In addition to Patti, we met with Mike and he showed us all of the controls and knick knacks of the new Pilot. He was very patient with us and was very detailed. Next time I am in the market for a vehicle I will be giving Faulkner the first opportunity to make the sale. I look forward to a long long relationship with Faulkner and that can be credited to Patti. One Satisfied Customer,Scott

klj725

20 de dic. de 2011

second time getting a honda and the experience was the same as the first GREAT..Honda has the best dealerships they should train other dealerships on customer service and how to make the customer feel important,this dealership went beyond my expectations

Dutch

18 de nov. de 2011

I took our Honda Insight Hybrid to Faulkner Honda for and oil change and tire rotation, plus to have the foam rubber strip on the front passenger side door fixed. It was coming out. I had a little trouble getting through to them this morning to set up an appointment. The first two calls went to voicemail, and there was no callback. I eventually called back a third time and this time got through. I like their waiting room. Very comfortable, has TV and wi-fi. The service work there has always been good and this time was no exception.

mcdebolt

16 de nov. de 2011

This was my son's first new car purchase following a recent college graduation and new employment within the past year. We are Maryland residents and visited several local Maryland Honda dealers before finding Faulkner Honda in Harrisburg, Pennsylvania. Faulkner had exactly the car my son wanted, and in working with the sales team they were able to beat every deal offered in Maryland by an additional 30% added to the discount. The staff bent over backward to help get my son the 1.9% graduate program credit rate. Our personal experience at the dealership including sales, finance, and final delivery was both friendly and professional. We could not be more satisfied with the customer service we received. It was WELL worth the two hour drive from Maryland to Pennsylvania, and we highly recommend Faulkner Honda to family, friends and prospective auto buyers.

rambleonrose

24 de oct. de 2011

I bought a used Honda at Faulkner and the sales people were very professional and informative. This was my first time buying a car from a dealership and I didn't feel taken advantage of in any way. They answered all questions I had and explained everything that I had signed during the paperwork process. I would buy another car from this dealer!

schash15

20 de oct. de 2011

My experience with Faulkner Honda has been amazing so far! I had been car shopping for way too long, and was really irritated with experiences at other dealerships. My mom and I stopped in last Saturday and met an awesome salesman, Brian Kim. He was super down to earth and talked to us like we'd known him forever. I explained what I wanted in a car, and he cracked some jokes and brought around a Civic Si. I wasn't sold at first, but I quickly fell in love with it once I drove it. The following Monday, Brian checked in, and I decided I needed to see this car again. I never buy anything so quickly, but by Tuesday night I was taking it home! The Faulkner crew was very helpful throughout the whole process, I would definitely recommend this dealership!

kickbush3

19 de oct. de 2011

Patti Della Vecchio and Suljo Zahirovic have been excellent to deal with at Faulkner Honda in Harrisburg, Pa. Today, I bought my second new car from them in 2011. Once again they were able to give a great price and the buying process was quick and easy. It was truly a great car buying experience.

Sam Turns

13 de oct. de 2011

Price on the new Honda was right on target. Working with the salesman was a true pleasure. Sale of the new CRV went smooth, correction of small paint chips on paint will be resolved.

BB1624

13 de oct. de 2011

I was recommended by a friend to come to this dealership. I bought a Honda Accord and the process was fast and easy. Never had a problem with the service and is always completed in a timely manner.

Willy

13 de oct. de 2011

I was treated with respect and everything was explained thoroughly when I bought my Element. The mechanics that service my Element always do a fantastic job. I recommend Faulkner Honda to anyone interested inn buying a top quality vechicial.

Sigiff

13 de oct. de 2011

Staff always go out of their way to Assist with my auto needs. They a courteous, knowledgeable and helpful with my needs.

ravensrgods

10 de oct. de 2011

Suljo was excellent to work with and had a great personality. He was able to put my wife into a brand new vehicle and help make the monthly payment very affordable. He really showed a passion in making us happy with the vehicle and made sure we didn't dive into a vehicle that we would regret. Great customer service which led to an overall excellent experience... I would 100% purchase all my vehicles going through him in the future. I highly recommend Suljo and Faulkner Honda to anyone who is in the market.

Soccer Fan

4 de oct. de 2011

Working with Pete McGuire and the staff at Faulkner Honda was a real pleasure. Pete was knowledgeable and friendly, and the entire experience was hassle-free. I purchased a used Odyssey, and am very impressed with the vehicle. I will definitely look to Faulkner for my next purchase.

Wenlamar

27 de sep. de 2011

First time to dealership, very impressed with welcome. Emailed with Patti several times and she convinced us to give Faulner a try. Dave was very helpful and a great personality, (offered my wife and I lunch). As promised both Sean and Dave called me on Monday as a follow-up, very impresive. I may consider taking my other two Honda's to Faulkners for service. My wife and I were also given a tour of the service department, where I belive it was John answered some of my questions regarding the CRZ. Very nice, the staff made you feel comfortable and ready to do business.

Tchepel

26 de sep. de 2011

After having bought 7new Hondas over the years from this dealersip I highly recommend it. My salesperson, Julio Szahirovic, provided exceptional service. I highly recommend him.

slw2206

26 de ago. de 2011

We went to Faulkner looking for a Honda Pilot Touring after a bad experience with our local dealer. Patti and Brian were up front and honest about the value of our trade in and were willing to negotiate the price of our purchase to fit our payment terms.I would recommend Faulkner for future purchases and might be back again soon to trade in my Tundra on a new car!Thanks Patti, Brian, and the rest of the team!

JimandJenny

1 de ago. de 2011

We were very happy with our experience at Faulkner Honda. The staff was very helpful and answered all of our questions with great professionalism and courtesy. Highly recommend! Great experience.

hondagirl76

19 de ene. de 2010

After seeing a Honda online that I was interested in, I emailed the dealership. I did receive a quick response but the car had already been sold. The sales person sent me an email and asked me what I was looking for and my price range. After emailing each other back and forth for a week, he told me he had found a honda perfect for me. I went into the dealership on my birthday which was my only day off since I work 2 jobs. I looked over the car carefully and could tell it had been in at least 2 accidents from body damage I could clearly see. I may be a girl, but I know what to look for when it comes to cars. The sales man then tells me it has a clear carfax therefor it has not been in any accidents, even after pointing out the 2 different places it had damage. Anyone that knows anything about cars knows, just because it's not listed on carfax means nothing, it just means the accident has not been reported. After spending over an hour of my day, he refused to lower the price and gave me a price that was way over my budget AND was a 6 yr loan instead of the 5 yr I agreed upon earlier. They completely ruined my birthday with their lies and made me feel low just because I couldn't afford those payments after we clearly discussed them for an entire week.