Colin Dixon

6 de abr. de 2016

Your staff was excellent and this dealership is in a good location from where I live.I do have plans to use in the future for other repairs or advice.

lharbut

30 de mar. de 2016

Ferndale Honda consistently takes great care of my family! We have been buying vehicles there and having our service there for more than 10 years and they have never disappointed me.

loyal Honda driver

27 de mar. de 2016

I always feel well treated in both the service and sales departments. I've bought seven Hondas since 1990 at whatever dealer is at this location and I like this owner and staff the best.

barbara summers

1 de mar. de 2016

Service was great, service manager friendly with personality. Service was done in a timely manner and everything met expectation. Did not have an appointment but was told that they would fit me in.

Hatchy50

28 de feb. de 2016

Rick jones was great. I felt no pressure to buy a car and he helped me through the process with ease. Finance dept made me feel comfortable with my purchase and worked with my not so perfect credit. Everyone else that I bet were also quite friendly

Pilot

26 de feb. de 2016

Service department displayed concern and competency. Repairs and suggested service seems to be significantly higher cost than independent auto mechanics. New/used car personnel did not know the product, couldn't answer questions, and lt us walk out without establishing a trade-in value for our Accord in the possible purchase of a Honda SUV. We'll probably buy a Buick Encore.

tifftreads

25 de feb. de 2016

Corace and Rick JONES made it a seamless and perfect experience from start to finish! I LOVE MY CIVIC! IT IS SO PERFECT AND CHIC! :)

aj

23 de feb. de 2016

The lease process is SO easy!!! Contacted my salesperson via email, and then we worked out all the details by email/phone. When I went in to get my vehicle, it was all ready to go, so all I had to do was sign the papers and off I went! EXCELLENT service!

annazay

11 de feb. de 2016

Angelo Palazzolo was my salesman & he made this leasing experience very easy. There was no pressure. He explained everything to me. My son called him to ask some questions about the car & he wasn't upset about that. He explained everything to my son. Didn't have to wait a long time when I came in to pick up my car. He showed me all the feature. Angelo made this leasing experience great.Thanks Angelo.

Lsj

9 de ene. de 2016

I had a low out on the freeway. Tire was replaced. I'm satisfied with the results Service manager is efficient and always friendly. He knows me when I call.

rqball1

25 de dic. de 2015

outstanding dealership; all of the employees are extremely professional

SPC

14 de dic. de 2015

Very good purchase experience. Worked with several folks on the sales team. Felt like everyone was being straight with us. No pressure on the upsell, etc.

davd silverstein

7 de dic. de 2015

i was thoroughly impressed with the service and attention that i received when i took my honda in for repair a few weeks ago. I found the service staff knowledgable and helpful. I was even offered a car by the service tech and the owner of the dealership because of the length of time that i spent in the waiting area for parts to arrive. I would recommend this dealership to anyone looking for service and attention to details.

Amaddox

14 de nov. de 2015

I have been a loyal customer with Ferndale Honada for over Twenty years. I have purchased/ leased five vehicles from them. The staff members are very personable, professional, knowledgeable and patient with you as a consumer. You cann tell the staff members enjoy their jobs and it shows the overall atmosphere of the dealership!

JerryP

17 de oct. de 2015

We traveled from West Michigan to get the best deal in the state on the all-new 2016 Pilot Touring, in white. Our sales person Cliff worked through the details with us, ordered and delivered the car. The business manager worked through the financing with my local credit union and handled the paperwork very professionally. Successful purchase!!

Ferny

7 de oct. de 2015

The service technicians are very knowledgeable, approachable, and patient for any questions I might have requiring the maintenance of my car. Therefore, I have a very high comfort level when I bring my car in to be serviced at Ferndale Honda.

skreesha

23 de sep. de 2015

My sales person Rick was very friendly and presented the program in forthright and courteous manner. I ordered a new 2016 Pilot and waited 8 weeks for delivery. Received everything according to the agreement and I am very satisfied!! I would recommend the Costco auto program at this dealership.

detroitgirl

20 de sep. de 2015

Ferndale Honda has always been a terrific experience. Their service department is helpful, honest, efficient and friendly. They always inform me of everything and go the extra mile to take care of every detail. The Sales department is knowledgeable, attentive and accommodating. This is the third vehicle I have bought from Ferndale Honda. Servicing each one there as well. I have had occasion to take my vehicle to other Honda Dealers but prefer to come to Ferndale over all others. I will always give them my business.

FITguy42

3 de sep. de 2015

Service is efficient and surprisingly excellent for the work being performed. Price of 30,000 maintenance was lower than quoted price. That's always a pleasant surprise.

Nicole

24 de ago. de 2015

I stay with Honda because of great and friendly service I get at Ferndale Honda!. Great deals and great cars. I highly recommend.

Shades of Grey

12 de ago. de 2015

I can into the dealership for device to my 2004 Honda Accord and in my mind I'm thinking you need to purchase a new car so one thing lead to getting this 2012 Honda with low mileage and a good price so I went for it.

J. Elliott

3 de ago. de 2015

This is our second Accord purchase in ten years from Ferndale Honda ! Rick Jones was our salesperson, did an Excellent job. Rick was extremely professional, very knowledgable, and worked with us to give the best car for our money. He found a new Accord that had everything we wanted - and we wanted everything! Three or four times while we conducting our transaction one their managers would come by talk to us, offer us beverages etc. It was a very pleasurable experience. We have shopped at other dealers and that was not how we were treated. Thank you Rick Jones, and Ferndale Honda. You made buying a new car fun (again). J. Elliott

Stephanie280

26 de jul. de 2015

The employees in Service and Sales are attentive, knowledgeable and courteous. They took care of my car promptly, replacing the brake pads and assuring me that it was safe to undertake a lengthy road trip that I had planned.

ilene0702

20 de jun. de 2015

My salesman Rick Jones is great, Charlie is marvelous, we have always had a great experience there, that's why we keep coming back. We believe Honda is a great product and they stay by them. I have never had a bad vehicle.

Kevin A.

17 de jun. de 2015

Fantastic Staff! Worked with me to help repair unseen issues. Worked on a good price to help with my major repairs and treated me like a respected friend, yet extremely professional.

NFC loves Hondas

3 de jun. de 2015

Ferndale Honda Dealer has bent over backwards to get me into my new vehicle. They were very patient and Angelo Palazzolo, my Sales Consultant was very helpful in finding the right vehicle for me. He is patient and worked with me as I am on a very busy schedule taking care of my elderly parents. This is why I always return to the Ferndale Honda Dealer, though I live in Rochester.

G. LeFlore

18 de may. de 2015

I ALWAYS ENJOY THE COMPANY OF THE SALESMEN. YOU HAVE A GREAT TEAM. KEEP UP THE GOOD WORK!! THE SERVICE REPAIR IS FRIENDLY ALSO, AS ALWAYS.

Ms. Blanks

16 de may. de 2015

I was totally satisfied with everyone from the salesman, finance manager to the owner. Who knew that the nice gentleman who I was having a conversation with was the owner. I was pleasantly surprised. I appreciate everyone who helped me trade-in my 3rd vehicle leased from Ferndale Honda. I will be referring friends and family!!!!

CarBuyer

27 de abr. de 2015

They were very difficult to deal with. Many other Honda dealers will help you with initial pricing via email or over the phone (Page Honda and Brighton Honda for example). They flat out refused to provide any pricing without a visit to their store which was not convenient for me. Why can I buy virtually anything else via the Web but can't get pricing on a car? Allan's big objection was that I would take the price provided over the phone or email and shop that price, how is that different from a price I would get in a visit to their store? I am in sales and understand the sales process but these guys seem stuck in the dark ages. I can't comment on pricing, service, dealership experience because they self selected themselves out of consideration. I bought my new Honda CRV elsewhere. I only considered dealerships that would work with me on-line.

Papa

24 de abr. de 2015

I had made my first purchase from Ferndale Honda a year ago. I needed to switch from a Manual to Automatic, so I decided to purchase another Fit. I contacted my sales person Angelo because of Superior previous Customer Service. He did everything to make a Fair deal with me, within a few hours I was driving my 2015 Honda Fit. I Strongly Recommend Ferndale Honda because Here Customer Satisfaction is Reality!

HONDA CAR BUYER

24 de abr. de 2015

THEY ARE GREAT. I HAVE BEEN DEALING WITH THEM SINCE 1950. THEY ARE HONEST. THEY DONT GIVE YOU ANY NONSENSE ANSWERS. YOU GET THE BEST PRICE, AND YOU DONT HAVE TO NEGOTIATE WITH THEM....IF YOU CHECK OUT OTHER DEALERS THEIR PRICES ARE WAY BELOW THE OTHERS. I HAVE SENT MANY OTHER FRIENDS TO THEM,....AND THEY HAVE BEEN AS HAPPY AND SATISFIED AS I HAVE BEEN...THERE SERVICE IS GREAT TOO. ONE COULD NOT ASK FOR A BETTER HONDA DEALER.

Jack

11 de abr. de 2015

Ed Denby did an excellent job getting my daughter into a new lease. As a dad I thank him for a job well done.

Ed D

2 de abr. de 2015

Leasing my new Accord from Ferndale Honda was the best automobile buying experience I've ever had. My salesman, Angelo, was very professional but made me feel comfortable at the same time. Everyone at the dealership was friendly and genuine.

Laura Harbut

1 de abr. de 2015

Saturday before a road trip and I had no tail lights. Ferndale Honda got me right in, fixed the problem and saved the day. Thanks again!

PDC

19 de feb. de 2015

I will definitely return here for service of my Honda. I just wish they had and offered car washed.

LauraH

18 de feb. de 2015

This dealership takes such good care of my family, I will never go anywhere else!

Iridescent

27 de ene. de 2015

As a first time customer to any Honda dealership for repairs, I am quite disappointed in the unprofessional customer service I received by Will. There were too many issues and "mistakes" as the service manager called it. I wasted my time waiting on a part that it took them a couple hours to tell me that it needed to be ordered and that they would call me when it came in.The most disturbing part is finding out a week later that the part was there all alono when I called a week later since no one had called me and they said it would only be 1 or 2 days for the part to come in. All I was told was "sorry about that". Really??? I really hate that there is not a dealership closer to me than Ferndale Honda. I think they treated me poorly because I am female and have a 97 vehicle. It's truly a shame.

jwortman8

15 de oct. de 2014

I would recommend this dealership to friends and family. Angelo Palazzolo is a great salesman to work with. He was patient and very knowledgeable! I'm extremely happy with my Honda CRV!

ExtremelyHappyGranny!

15 de oct. de 2014

I would highly recommend Ferndale Honda! I have always purchased/leased from one of the big three and usually waited several hours for a test drive and application process than waited several days to pick up my vehicle. Not here! My salesman, John Large listened to my needs, #1 I needed a safe and dependable car because I drive my granddaughter to her multiple activities. I was driving my car home that same night and in the color my granddaughter requested;) Everyone is friendly and helpful. I love my new Honda! Thank you Ferndale Honda

JoAnna

14 de oct. de 2014

The staff is always very friendly and professional. Since this is my third car/van purchased from Ferndale Honda I highly recommend this dealership to anyone looking to purchase a car/van.

ladybug60

19 de sep. de 2014

Great experience from beginning to end of the sale of the vehicle I purchase. I would recommend this dealership to friends and family. Ted Nobles was a great salesman to work with.

Susan P

6 de sep. de 2014

My recent experience with Ferndale Honda was very satisfactory. They diagnosed the problem immediately and were able to fix it while I waited.

santiago

5 de ago. de 2014

I recently bought my new car and the process was smooth and easy.

FitGuy1214

13 de jul. de 2014

The routine maintenance wrench appeared, with 15% oil life left, so we took it into Ferndale Honda for a look-see.The car has over 50,000 miles on it, with only a set of new tires and now front brakes... nothing more. It is one of the best running vehicles we have owned. The service folks at Ferndale Honda do an excellent job, every time, without disappointment.

sharleen washington

19 de may. de 2014

During my visit from the time I pulled in the staff was polite and the place was clean and well organized.

TigersFan

13 de may. de 2014

I brought my car into the service dept. because of low tire pressure, and Ferndale Honda quickly diagnosed the problem and took care of it, all in a speedy fashion and at a low price. They are skilled and honest and trustworthy.

Kenneth Hall

13 de may. de 2014

Made appointment for the 20,000 mile scheduled service and dropped car off at 8:00 a.m. Left it there to go to work figuring that I could pick it up after work so I didn't have to sit in waiting area for unknown amount of time. Imagine my surprise when I arrived at work later that morning to find that the dealership had called saying that the car was ready. All in all, less than two hours. I could have waited but one never knows. As always, they did a thorough inspection and everything else that goes with scheduled maintenance and I couldn't be happier with their service. Also noted how clean garage area is, both in the drive in sign in area and the garage itself. Very nice indeed.

Papa

25 de abr. de 2014

My experience at Ferndale Honda was a positive experience from the start until I drove my new vehicle home. Angelo was patient and answered all my questions professionally. All employees that I have encountered are positive and really want to serve me as a customer. I will recommend friends and family to shop for a Honda at Ferndale Honda. David A. Ross Detroit

Cool Papa G

19 de abr. de 2014

I hate buying a car; the haggling, the feeling of being lied to, having to threaten to walk out the door to get a deal done. Well, I had none of that at Ferndale Honda. Within a matter of minutes, we had negotiated a fair price for my trade in and a great price for my new Honda. My salesman, Angelo, willingly took all the time necessary to show me the features on the Honda Insight (he also put up with my coming back three times to get something I left in my trade in). Edwin obtained the interest rate I was hoping for, and when the deal hit a little snag, Charlie ably answered all questions to my satisfaction. All these guys were easy to talk to and joke with. Thanks.

Eric Spector

16 de abr. de 2014

These guys have done all the work on my 08 Honda Fit..general maintenance..always professional, helpful, honest , fair priced..I did not buy my Fit from them but I will buy my next Honda since the service is great

Dease

14 de abr. de 2014

In December of 2013 my battery failed and needed to be jumped. I took the car to Ferndale Honda and I was told I needed a new battery even though the battery was only 3 years old. After purchasing a new battery, the car failed to start once again in January. The serviceman tested the new battery and said it was fine. He said the harsh winter was causing the battery to drain even though my car was parked in my garage. I had the same problem occur in February and was told the same thing when I returned the car to Ferndale Honda. This time the serviceman advised me not to let the car sit for several days. The new battery failed again in March and the serviceman showed me the results of the battery test which "proved" that the battery was good. Once again he blamed the weather. There are two other vehicles at my residence that never failed to start during this past winter season and one of those cars was never garaged. Well along comes the spring season. The weather has been in the 70's the last three days, but my car did not start yesterday! I am so frustrated with this service department. I know something else is causing my battery to fail. I do not think the service advisor took me seriously because I am a woman. My Accord has survived 12 years of Michigan winters, and I never had any issues with it other than routine maintenance. My car was purchased new at this dealership and all scheduled maintenance was performed there as well. My experience with this dealership has been great until now. Unfortunately, I will have to seek help elsewhere.

slcamer1

27 de mar. de 2014

Jason and the Service Team are always very helpful, friendly, and professional. They are concerned about keeping my vehicle safe for me, and I appreciate their work.

Barbara Summers

27 de mar. de 2014

Had a very good experience with my salesperson Rick Jones. He was very personable, courteous and knowledgeable about the car. This is approximately my 5th or 6th purchase at this dearlership andI will return

Mike Decker

13 de feb. de 2014

Excellent experience.with Angelo and Ed and the overall sales process.

Jennifer R.

11 de feb. de 2014

This is my seventh car from Ferndale Honda, and I am just as pleased this time as every time before. The sales team is always so polite (never pushy) and knowledgeable of the product. I keep coming back for Honda's quality and Ferndale's impeccable service. Keep it up!

Harbut Family

12 de ene. de 2014

Service at Ferndale Honda is simply the best. They always listen, they always help, they always go the extra mile to make sure any issues are taken care of completely. For 15+ years I have been relying on them, and they have consistently exceeded my expectation. When I tell my friends about things they do for me, they are incredulous... Ferndale Honda really "gets it," what a woman needs in support for her transportation. Wonderful people.

clkosik

21 de dic. de 2013

We had a wonderful experience with Ferndale Honda and all the employees at the dealership were attentive of our needs and three to make sure we ere happy. I would definitely recommend them to our friends.

TedH

24 de nov. de 2013

In search of a new Mid-Size Sedan we ran the gamut of those in that line.. Fusions, Mazda6, Sonata, and Accord. After having bad experiences at the above with the exception of Honda we decided to go through Costco Auto Program, and were directed toward Ferndale Honda. I must say the experience was flawless from start to finish, as the Costco program eliminates the need to haggle because you are paying what the dealer pays for a car. Ferndale Honda treated us with respect through the entire process. Angelo was a fine sales rep, but I was most impressed with the owner Charles. He treated us like we were important, and you felt he really cared about his dealership, and the people buying cars in it. While there I noticed he made his rounds, greeting everyone, and ensuring their deals were going right. Ferndale doesn't pressure you, they seem to not be in the game of harassing buyers, or potential buyers like the other dealerships we went into. I appreciated that. We wanted a blue Accord, they found one in Lansing, and promised to have it in their dealership within 12 hours. Which they did. They told me it would have 70 miles on the Odometer, and when it arrived it had over 400! Not too happy about that, but Charles stepped in and told us the car was flawless, top to bottom, and that he would credit us an additional $140.00 due to the miles on it. Very nice! Financing was easy, I filled everything out on the internet, had my insurance fax over proof of insurance, and the entire process of picking up the vehicle was totally painless and over with in less than an hour. Frank, the finance manager was hilarious, his jokes were pretty awesome, and he lightened the mood. All around I have to say the guys at Ferndale Honda are GREAT, and fun to be around, and seem like they really do care about their jobs, and customers. I NEVER recommend car dealerships to friends, this is the first one I would recommend to anyone, including my own mother. One thing to note, my father died in 2006 and had a financed Honda Accord. My first, and only prior experience with Ferndale Honda was I wanted to get rid of his car, hassle free. I called them and they told me to just bring it in.. I walked in, handed my keys to the owner, and he was sorry about my fathers death and told me to go home, and forget about the car. This was one of the reasons we decided to go back to Ferndale Honda, compassion. They gained a life long customer out of me, and I am being 100% honest in this review in saying that. After some HORRENDOUS experiences with other dealerships, these guys were a real pleasure to deal with.

Nicole

16 de oct. de 2013

I enjoy driving my new Honda Accord and was glad I could get into a new lease at the time I really needed it. The service by Angelo At Ferndale Honda was excellent as always. He was patient and walked me through the use of the technology on the vehicle. The only thing that was a bit surprising, was that there was 231 miles on the car prior to the purchase and me making the decision to purchase it. I was informed it would not affect my mileage. All in all I will return to Ferndale Honda, but next time let me know before I make the decision. Nicole F. Cannon

Kenneth

25 de sep. de 2013

I'm always pleased when I bring my Honda FIT to Ferndale Honda for maintenance. Almost as soon as I drive in and stop, there is someone there to assist me. My information is quickly taken, and problems I have are noted, and routine service is performed quickly and efficiently. When I return to pick up the car, I'm walked over to the payment window and the person there to take payment is friendly and also quite efficient. No wasted time waiting for the bill to be pulled and tallied. On the buying process, I purchased this car in 2011, and not once when I talked with the salesman did I feel pressured or feel that I was being given the business just so someone could push a sale. That was a deciding factor for me in completing the purchase. All in all, I am very pleased with Ferndale Honda and the excellent staff there.

Esharfner

18 de jul. de 2013

Everyone was very helpful and friendly including the manager. They worked very diligently to get us the color we wanted and get it to us the same day.

BrentSchroeder

10 de jul. de 2013

My experience at Ferndale Honda was by far the best experience I've ever had at a car dealership. I would recommend Ferndale Honda to anyone and everyone.

Kenneth Hall

22 de may. de 2013

I am the owner, proudly so, of a 2011 FIT Sport. I've not racked up that many miles since the year and 8 months that I've owned it due to my using public transportation to get the, roughly, six miles or so to work and back. The car is used on weekends, road trips, vacations and etc. But even with those travel miles I'm still just closing in on 12,000 miles. I received a notice last week that it was time for a scheduled service. When I called and mentioned the low mileage I still have, the service manager didn't try to sell me on getting an expensive scheduled maintenance but simply said that I'd probably just need an oil change and tire rotation. I brought the car in in the early a.m., left it and went to work, came back in the evening, everything was nicely taken care of. All fluids checked and all other services provided. I'm very happy for that fact and and also happy that I chose Ferndale Honda as the dealership that I purchased my Honda from.

SmileyI317

17 de may. de 2013

The salesperson, Eric Borden, was very knowledgable about the vehicle I purchased. He took the time to explain the different functions of the equipment. He was professional and courteous. It is always a pleasure to do business with Mr. Borden.

elenagross

10 de abr. de 2013

Oil change, recall repair and other little fixes were taken care of within the hour. And they shuttled me to work while they did the work.

dlewing

5 de abr. de 2013

The service team (Jason Holmes) at Ferndale Honda is great. They are professional, knowledgeable, and always willing to take the time to explain and answer my questions.

sgoody

21 de mar. de 2013

All of my new car and service visits have been pleasant. My vehicle was ready when promised and the service was excellant. All personnel are polite and friendly.

ElleSawa

31 de ene. de 2013

That was so much easier than I had hoped for. I absolutely love my new car, and I appreciate how little of a hassle everything was. Frank got me a great interest rate, and the car of my dreams!

slcamer

22 de ene. de 2013

Jay as well as everyone are always very friendly, professional, and take care of all of my concerns. Thank you for the excellent service and keeping my car safe.