Papapuma

13 de oct. de 2016

EVERY SINGLE PERSON I DEALT WITH WAS FRIENDLY AND COURTEOUS. THE PURCHASE OF A NEW FORD EDGE WITH A TRADE IN WAS SMOOTH AND FAIR. HIGHLY RECOMMEND.

CT of Franklin

10 de oct. de 2016

Stopped into this dealership before heading to another dealership that I had planned on buying from. Jeff Dawson, the salesman was very easy to work with and low key. I but several vehicles a year and didn't want the typical sales job. I do my research and just need to get to it. Jeff was perfect. Even after signing the papers, I got a call back from CJ Mohler the finance manager who found me a better rate the next day. Came back and saved another $ 1200 in interest. Ive never seen anyone work for you after the deal was signed and I drove off the lot. Kudos to Ford of Franklin!

Chris

21 de sep. de 2016

I hate playing games with sales people when buying a car. Fortunately, Lincoln of Franklin was honest and straightforward through the whole process. I would purchase from them again.

Bridgett

13 de sep. de 2016

We bought a brand new vehicle from this dealership. We have had the same AC problem 4 times and they refuse to make it right. I am in the process of suing them under the states lemon law. Buyer Beware all the hype about care after the sale is bull.

Anita.eneks

11 de sep. de 2016

Best experience ever with purchasing a vehicle.I really wasn't sure what I wanted. Patrick was very patient with me. He let me test drive as many vehicle as I needed to find the perfect one for me. He seem to really care about what was important to me and my needs ,not just about selling a car. I felt like I was discussing this decision with my father rather than a sales person.I will definitely go back to Ford Lincoln of Franklin in the future.

chris carter

11 de sep. de 2016

I was looking for a used truck and Pat Carlson was my salesperson . He let me know what was available and the straightforward price. I took several months to pull the trigger and Pat followed up with me on a regular basis while never pressuring me or trying to spin anything. I ended up buying a new truck due to their lifetime drive train warranty. The dealership was always professional and courteous. I would recommend to anyone using them for your next purchase.

Papaw & DeeDee

9 de sep. de 2016

After visiting several ford dealerships in Middle TN for a new F-150, Franklin had the best selection, competitive price point and professional staff. Our visit was a success!!!

WSC3K

9 de sep. de 2016

Patrick Carlson is everything you want in a car salesman. He was knowledgeable, engaged, humorous and good as his word. Can't recommend him or Ford Lincoln of Franklin highly enough. We are very happy with our new Lincoln MKX.

stanley r smith

9 de sep. de 2016

We had a very satisfactory experience with the Dealership and Patrick, our salesman, was very nice and helpful. He was courteous,friendly and kind. He was every thing I would expect of a good salesman.

Terri Payne

11 de ago. de 2016

As I began driving to Nashville from Memphis I noticed that my brakes were becoming increasingly difficult to engage. I phoned from Murfreesboro. Ms Youngblood instructed me to bring my car into the Franklin dealership as I was traveling there the next day. She fit me in to the schedule, gave me a ride to work and back (it was only a block) and facilitated my repair in ONE day. It was amazing! Her customer service skills are off the chart! ! I can't express how happy I am. She really cares about the customer. If she is indicative of the type of person being employed by Ford.......Y'all are in good shape. Nice job Andrea. As a loyal Ford customer, you just reinforced why I will aways buy Fords. I rarely write reviews but, the service I received was amazing. GREAT JOB ANDREA!

Kevin M.

9 de ago. de 2016

Buddy Victory helped us resolve a warranty repair when another dealership claimed it was not covered. Nice to know some people still stand behind what they sell.

F150Driver

10 de jul. de 2016

I had an excellent experience. I enjoyed the staff and my salesperson listened to what I wanted in a truck and didn't try to sell me on something different. I would recommend this dealership to anyone purchasing a Ford or Lincoln in the Middle TN area. It is worth the drive.

sherrifwoody

8 de jul. de 2016

Patrick paid attention to my wants and needs rather than trying to sale me a vehicle that didnt meet my wants or needs. I went on line and picked out the truck that made it a lot easier. Buddy made the financing real easy. No forcing me to buy anything other than what I needed. Great job to the team.

Help

23 de jun. de 2016

Markus Hartley was awesome!! The dealership was also extremely well run with friendly folks throughout.

Ford123

22 de jun. de 2016

Markus Hartley helped us find the perfect car at the perfect price. We didn't know until after the deal was closed that he came in to meet with us ON HIS DAY OFF!!! We had met him previously when we visited the dealer and he was very friendly and knowledgable about the cars we were interested in buying. I called him while I was at work and let him know the models we were looking at. He had all of the models up front ready to test drive by the time I arrived at the dealership. Great guy that worked with us to get us the deal we were looking for, Give him a call for sure!

Barry

22 de jun. de 2016

I have purchased three vehicles from from Jeff and each time he has always been professional and knowledgeable. Jeff walked my wife through the process of choosing the right vehicle for her and listened to her likes and dislikes which in turn made her fell very good about the purchase.

turk2415

22 de jun. de 2016

Jeff was very helpful and knowledgable. He was patient and very thorough in presenting the features of the vehicle. He showed us multiple cars, so that we could find the perfect one for our family.

Jdude

21 de jun. de 2016

David is a great guy to work with. He's very ante tatie to the customers he works with looking for a good vehicle to fit their needs. I bought a car for him earlier in the year and couldn't ask for a better guy to help me figure out a good car. A few weeks ago when I needed to buy another car (because I was in a bad wreck) David helped me find someone in my area in Georgia who could help me find a car. Ontop of that he also gave me advice in the pros and cars I was looking at down here. David is a solid dude who really cares about the people he works with.

Clyde Cutrer

21 de jun. de 2016

The dealership is first class from top to bottom. Everyone we encountered was friendly and professional. Our sales rep was very responsive, knowledgeable, and a pleasure to deal with! Thanks for a fantastic experience.

Mike8866

21 de jun. de 2016

Our family has bought several vehicles over the past 15 years from this Ford dealership. We have dealt with a true sales professional, Jeff Dawson, with each and every purchase. Jeff is terrific and I highly recommend him to all.

CoreyD77

21 de jun. de 2016

Fast, friendly and courteous. Our salesman Jeff Dawson did an outstanding job and we would highly recommend him! We were in and out in a short period of time and got exactly what we wanted!

CarlaShewmaker

21 de jun. de 2016

My husband and I have worked with Markus on the purchase of two vehicles. We were very pleased with his customer service and both transactions. Thanks.

Christi

21 de jun. de 2016

I have bought about 6 cars from here and I won't ever go anywhere else. Great customer service and great atmosphere!

Johnbrown346

21 de jun. de 2016

The used vehicle I purchased was priced well and represented accurately. The sales staff was upfront with information and very helpful

Lincoln owner

21 de jun. de 2016

Jeff was a great person to work with! He found the vehicle I wanted and at lease amount I was looking for. I would recommend him to anyone.

Hadisalman

21 de jun. de 2016

I leased a 2016 Lincoln MKC, Jeff Dawson helped me with the process. He made everything so easy and it took less than 2 hours from start to finish. I felt that Jeff wanted to take care of me and treated me like family.

CoreyD

21 de jun. de 2016

Fast, friendly and courteous. Our salesman Jeff Dawson did an outstanding job and we would highly recommend him! We were in and out in a short period of time and got exactly what we wanted!

old glen

20 de jun. de 2016

Jeff was very knowledgeable about the different product models. He was very helpful in making the sale transaction easy and stress-free. Even offered to give a my wife a "training session on all the electronic gadgets" He also called several days after the sale to make sure we were still happy with the vehicle. I would definitely ask for him for future deals.

lesha

20 de jun. de 2016

My experience with Jeff and Ford Lincoln - was wonderful. Very EZ - very accommodating and very good considerate! Would definitely use them again - and recommend them...

rambo

20 de jun. de 2016

I feel like I got a very good deal, David was very helpful. Everyone I dealt with was very pleasant. Honestly I hope it's my last work van.

rick

20 de jun. de 2016

I have to say that Jeff was out standing salesman. He was very informative, so it was easy to make my descion to buy the car. I will tell all of my friends were to buy there cars.

Dad was a Ford guy

20 de jun. de 2016

This is the second vehicle I purchased from Ford of Franklin. The service and attention to detail is outstanding as is the quality of the people they have working there. Jeff Dawson is very easy to work with and really takes pride in what he does to help make the car buying experience simple and worry free. If I am buying a Ford, it will be from Ford of Franklin.

mark

20 de jun. de 2016

I came in looking to buy a Transit Connect and the salesman was Markus Hartley,it was best car buying experience. He was both knowledge and professional and explained all the options on the . van. I will recommend him to my family and friends.

johnH

20 de jun. de 2016

I gave Markus my requirements and he picked out the Ford Escape SUV that met them fully and within my budget. Finance was arranged quickly and all paperwork completed easily with Buddy's assistance. Follow-up on the part of the dealership has been great and I look forward to recommend Ford Lincoln of Franklin to all my friends.

Adde32

20 de jun. de 2016

Jeff was very helpful and quickly took care of everything. He knew the product and was able to guide us through the purchase.

Criggs2153

20 de jun. de 2016

When I walked into Ford of Franklin, I knew exactly what I wanted. Jeff Dawson did an amazing job of helping me get it. The service was fast and easy. He didn't try to sell me on something else or any add ons. He did everything he could to get the price where it needed to be for a sale. I would recommend Jeff to my friends and family any day. I love my Ford F-150!

neumannbrad

20 de jun. de 2016

Jeff and Greg did a fantastic job and I was very satisfied. I would go back to buy my next Ford there for sure. Everything went smooth and I love my truck.

jaslusser12

20 de jun. de 2016

Jeff was extremely helpful and had a lot of insight on the different cars. Great experience and very knowledgeable. Jeff is the reason our family has bought multiple Ford cars from this dealership!

Mitchell6022

20 de jun. de 2016

Best car buying experience we have ever had! Could not have asked for better service from the entire Ford Lincoln of Franklin staff. We will definitely buy from Marcus again and could not be happier with our purchase!

Kz

20 de jun. de 2016

I came in to the dealership looking for a new Ford Edge. Markus was super helpful and great to work with! He made the process very easy.

Predhead13

20 de jun. de 2016

Markus and the team at Ford of Franklin were very professional and easy to work with. The entire process was smooth and professional. I have recommended Ford of Franklin to my family and friends.

Golfer1313

20 de jun. de 2016

Markus was very helpful when I was looking to lease a company vehicle. after the experience on leasing a company vehicle I sent a friend to Markus and when he reported how helpful Markus was I bought my wife a car at the dealership without searching any other dealership.

Chaedge

20 de jun. de 2016

Marcus was not pushy and he listen to our criteria and he met our needs.

Doc

20 de jun. de 2016

Marcus did a great job. He was well informed and very knowledgeable. We looked at all kinds of cars and Marcud helped us pick the MKX. Then he helped us get a really good price.

Zach Young

20 de jun. de 2016

The lease on my vehicle was coming to an end and I knew it was time to begin figuring out which vehicle I wanted next. I knew that I wanted to return to Ford Lincoln of Franklin because the customer service is incredible. They make buying/leasing a car very easy! I drive almost an hour to the dealership from my home in Goodlettsville and I pass SEVERAL other Ford dealerships on the way. I enjoyed talking with Buddy Victory going over the paperwork and finance details because he was very friendly and prompt. As always, Markus listened to what I wanted and started pulling some cars from inventory to help me find a car that had exactly the options and combination I was looking for. I am happy to give Ford Lincoln of Franklin my business again because I know that I can depend on them to find the exact car I am looking for. I was recently showing my car to a friend who is also wanting to get a Ford Edge and he asked why I drove all the way to Franklin to get it. I told him that the great experience I have there is worth every mile I drive to get there.

Zach Young

20 de jun. de 2016

The lease on my vehicle was coming to an end and I knew it was time to begin figuring out which vehicle I wanted next. I knew that I wanted to return to Ford Lincoln of Franklin because the customer service is incredible. They make buying/leasing a car very easy! I drive almost an hour to the dealership from my home in Goodlettsville and I pass SEVERAL other Ford dealerships on the way. I enjoyed talking with Buddy Victory going over the paperwork and finance details because he was very friendly and prompt. As always, Markus listened to what I wanted and started pulling some cars from inventory to help me find a car that had exactly the options and combination I was looking for. I am happy to give Ford Lincoln of Franklin my business again because I know that I can depend on them to find the exact car I am looking for. I was recently showing my car to a friend who is also wanting to get a Ford Edge and he asked why I drove all the way to Franklin to get it. I told him that the great experience I have there is worth every mile I drive to get there.

Wd90

16 de jun. de 2016

Great service. Anthony helped me and was very knowledgable and helpful. Will buy another vehicle here when needed. The lifetime warranty was huge selling point for me as well.

Rmw

6 de jun. de 2016

Great follow up and top notch customer service from David Capote. Would recommend to anyone searching for a vehicle. Worked hard to find exactly the car I was looking for.

Cainanto26

1 de jun. de 2016

Wow!!! David has and continues to go beyond the call of duty to provide excellent customer service! He is a perfect example of how customer service should be provided. He is always on his A Game and always do it with a smile. I highly recommend anyone to buy a car from Lincoln/Ford and most certainly recommend David as a sales person! I can most assure you that you won't be disappointed!!!!!

Sean Barnhart

1 de jun. de 2016

Everybody at this dealership was incredible! Especially Phil Staggs and David Capote! Really hustled to get me the car I wanted for the payment I wanted. Thank you Ford Lincoln of Franklin, you have my business for life.

Mike and Lisa Swinton

31 de may. de 2016

After owning a 2005 F-150 4x4 for 10 years, I finally convinced my husband it was time he parted ways with his beloved truck. It had over 180,000 miles on it! (his truck was affectionately known as Clifford, the Big Red Truck) After much consideration, and soul searching, he finally decided to purchase a 2016 Ford F-250 Lariat, on May 28th 2016. Clyde Maxwell was the sales person who assisted us. He was not only very knowledgable regarding the vehicles we wanted to look at, but was extremely patient and friendly. At no time did we feel like we were rushed to make a decision or pressured to make a purchase. We appreciate the approach of the entire sales team at Ford Lincoln of Franklin. Amy in accessories and John in financing were also very helpful and personable. Rest assured you will have a positive experience when visiting this dealership. We will recommend Ford Lincoln of Franklin without hesitation to all of our friends and others looking to purchase a dependable vehicle. Thank you to the entire team at Ford Lincoln of Franklin for the great experience! Oops! I almost forgot...We were even approached by Greg, the owner of the dealership. He wanted to ensure our needs were being met and that we were having a positive experience. It doesn't get any better than that! Mike and Lisa Swinton

2383Jttt

29 de may. de 2016

I am stationed at Fort Campbell Ky. I am a active duty US Army Soldier. I was shopping for months to find the best deal on a pickup truck. I came across Ford Lincoln of Franklin trough USAA Auto Circle service. I was going to order a vehicle, but the new trucks on the lot were a better deal with the best dealer discounts, military discounts and the great rebates, I saved over $11,000. Shop around but I recommend that you make the trip and come here to save time and money. My salesperson Phil Staggs was very polite and helpful during the entire process even after he emails to ensure everything is OK.

Chadd McCulley

26 de may. de 2016

My experience over the past week in dealing with my new purchase can be summed up in one word, "Bravo". Bravo to Byron and all that helped. Sales is not an easy profession to be in but when done right you can go a long way and be very successful. I for see Byron having a long and prosperous career in front of him.

AntoinetteC

26 de may. de 2016

This place is AWESOME!!!!!! Me and my daughter went on yesterday to select and test drive several vehicles; Lincoln/Ford is all about having an excellent customer experience. All of the staff we came in contact with especially, the owner (Mr. Brown), Mark (Manager), David (Salesman) and Tiffany (Guest Customer Experience Manager), went beyond the call of duty to make our experience wonderful! Mr. Brown, Mark, Tiffany and David, there are not enough wonderful words to express how welcoming you all are, how professional you all are and how you all are not just about a sale, you honestly care about your potential and current customers. We were there for several hours trying to decide what vehicle(s) we want to buy. They made sure we were comfortable and well taking care of during our time there! Most of all, the owner is such an awesome person and cares so much about all customers that he provides his cell phone number 24/7 to make sure the customer has an awesome experience. (Now who does that? or this?), in all of my almost 50 years of life, I never seen this! This is a person who truly cares about people and who cares about keeping his great reputation! I highly recommend this car company to any and everyone! I am sure that you will not be disappointed!!!!!

Andy Oxley

18 de may. de 2016

I typically do not enjoy buying a new vehicle, but my experiences at Ford Lincoln of Franklin really changes my opinion. Yesterday, I went over to replace my 2013 F-150. The sales person I dealt with previously was off, but Doug Kaufman, the sales manager worked with me along with a new sales trainee, Bryon. Both guys really listened to what I was looking for and gave me a couple of options that fit my needs and budget. They were very easy going and personable which make the afternoon very pleasant. After wrapping up the sales process, I worked with Buddy Victory, the business manager, on the financing. I have worked with Buddy a couple of times before, and he is a top notch guy. He quickly reviews all of the options for maintenance and financing and gives some no-nonsense advice. You will not go wrong working with Buddy. At the end, Doug and Bryon did a very thorough demo of the truck and its features. Even though I have owned three F-150's, I learned more from this purchase than all of the previous purchases combined. Yesterday was certainly the best car shopping experience I have had.

Rose

17 de may. de 2016

My overall experience at Ford Lincoln of Franklin was great. Wendell was great and really helped me narrow down my search. At first I wasn't completely sure of what I was looking for, but he was extremely helpful during my search. I can in with a preapproved rate and the Ford team was able to get me a better rate. They were very professional and I left with a great car!

pboggs

17 de may. de 2016

I have never bought a new car before, so I wasn't sure what to expect, but Anthony, John, and everyone else I dealt with at Ford & Lincoln of Franklin was very knowledgable and patient with all of my questions. Plus, they seemed to have the largest selection of new Fords anywhere in the Nashville area.

Carl Birts

16 de may. de 2016

After searching all day at several different dealerships for a new/user F150. I made one last stop at Franklin Ford the best decision of my life. My salesman Anthony Grigsby made my search for the right F150 very easy. He was very knowledgeable of the vehicle and made my purchase experience simple.

Jerry

14 de may. de 2016

Best car buying experience ever! After making appointment with my salesman, Phillip Staggs ,he met me in parking lot. My usual experience in the past have been the feeling of ,oh no, what did I get myself into? Instead I felt immediately at ease. Philip Is a guy that you feel at ease with from the very start. The process, although long, was relaxed and I never felt like I was being set up for the kill. This was very different than the usual, "you're trying to rip me off" feeling I've had every other time I bought a new car. Also had a great experience with finance manager, Buddy Victory, After 39 years of working there I have to believe they kept him around for some reason. Thanks Buddy!Honestly, I would have bought a new car sooner if I thought it would be this pleasant!

Amy

13 de may. de 2016

I was searching for a used Ford Fusion online and found a few at this dealership. When I stopped by to take a look, I was greeted by a kind, easy going man named Phillip Staggs. After speaking to him for a moments, I could tell I was going to have a good experience and I had just that!Phil Staggs has exceeded my expectations on how car buying should be. He's friendly, caring, personable, and went above and beyond to take care of my needs in a car. My favorite part of my experience is there was no pressure from Phil or anyone else. The process was truthful and simple and that's how it should be!I would highly recommend anyone to visit Franklin Ford Lincoln when buying a car. Ask for Phil and you won't be disappointed!Amy HThompsons Station, TN

Marshall

11 de may. de 2016

This was our 2nd purchse from Ford Lincoln of Franklin. And it was as great as the first, we showed up on A Sunday and it was just as any other day there. Our salesman Wayne Coffee was outstanding and went out of his way to answer or get answers to every question we had and friendly, it was like we had known him for years, Buddy Victory was great and very helpful in making sure we got the best deal possible. On top of all that they gave me more than I excepted out of my trade in. Awesome Dealership + Awesome Employees = A very happy buyer. Ford Lincoln of Franklin will always be our family dealership.

Randy

10 de may. de 2016

Dealing with people and their issues all day can be a real trial. Andrea does it with energy and keeps her smile. Good employees are very difficult to find these days. Great customer service employees even harder. Andrea is a gem. Thank you for taking care of me.

Love luxury

4 de may. de 2016

We had the most enjoyable buying experience at Franklin Ford Lincoln in Franklin, TN. Our salesman, Clyde Maxwell, was fantastic and took all the stress out of purchasing a vehicle! He is a NO pressure type of salesman and listened to our wants and needs. He showed us the vehicles that met those needs and our budget without any pressure. The entire staff we dealt with were so friendly and relaxed. We will purchase from them again and would highly recommend them to others.

dgunter2

3 de may. de 2016

The dealership was personable and friendly. They located the car I wanted and were willing to work with me to make the purchase happen. Excellent team!

J.D.

3 de may. de 2016

I had the oppurtunity to purchase from many dealers. When I contacted Pat I got straight talk and a very good price. When I visited the dealership the people were friendly and even the owner stoped in to express his thanks that I had chosen his dealership. I felt Welcomed. Pat took the time to explain the operation of the vehicle and provided his phone number if I had any questions. I took him up on it and felt that he was very interested in making my questions answered.

Bamadad

2 de may. de 2016

Clyde, Was very professional and friendly. I was never once felt pressured to do anything. When I had a question it was answered quickly. I will return to work purchase again from this sales person.

John

2 de may. de 2016

I can't say enough good things about Franklin Ford Lincoln. The entire buying process was efficient and hassle-free. The best car buying experience I've ever had. Everyone I worked with - the sales consultant, owner and finance specialist was courteous, accommodating and positive. I would DEFINITELY recommend Franklin Ford Lincoln to anyone!

D Davis

30 de abr. de 2016

I want to thank our salesman Clyde Maxwell for the buying experience at Ford Lincoln of Franklin. The friendliness and the knowledge of Mr. Maxwell made our selection easy! The negotiations of the purchase of our used vehicle was the easy and not pressured. The vehicle needed a few minor repairs made and they were done to our satisfaction. We will recommend anyone to purchase a vehicle from this dealer. Thanks again

TulsaTracie

27 de abr. de 2016

I have dealt with this dealership now known as Ford Lincoln of Franklin since I moved to the Franklin area close to 18 years now. Jeff Dawson has always been courteous, patient, and continuously keeps my personal needs (and wants) first when assisting me with my vehicle needs. My financial situations have changed over the years due to life's ups and down, but each time his "kind" professionalism brings me the best vehicle with a great price that I can afford. I recommend Jeff Dawson and Ford Lincoln of Franklin to any and all who are looking for a great place to buy or lease their next vehicle.

T. myrick

24 de abr. de 2016

Everyone was very polite and answered every question I had. When I buy another vehicle I will definitely will be going back to this dealer!

Chad Cantrell

23 de abr. de 2016

Found a car on cars.com i was looking for. Contacted Anthony Grigsby at the ford lincoln of franklin. He told me about the vehicle and lined me up for a test drive. I met up with him and drove it and we went in and came to a buying price. Anthony was there to fill all my needs and expectations during the buying process and has also stayed in touch to make sure everything is still good with my purchase.

Andy

23 de abr. de 2016

Jeff Dawson is a good salesman and always goes above and beyond for his customers. I would recommend him and Franklin Ford/Lincoln to all my friends.

Randy thurman

22 de abr. de 2016

Clyde maxwell was very nice and courteous to me and my wife.we found the Explorer on line and he went and got it for us to drive. He wasn't pushy at all. The overall experience was very pleasant. When we look for another vehicle we will come to ford of franklin. Thank you clyde. Randy and April Thurman.

Mickey

22 de abr. de 2016

We purchased a 2016 F-150 Platinum Tuesday, April 29, 2016 from Ford Lincoln of Franklin. Our Sales Consultant, Clyde Maxwell worked very hard to insure that we received the maximum rebates and credits in reducing the price of the vehicles we were looking to purchase. Further, Ford Lincoln of Franklins General Manager, Marcus Smith was very fair in their allowance of the vehicle we were trading. At no time from when we walked in to the Ford Lincoln of Franklin Dealership looking at the Ford F-150s on Monday, April 28, 2016 through our final selection and purchase on Tuesday, April 29, 2016 did we feel any undue pressure by the Sales and Management Staff. As we had looked online at what other Ford Dealerships were offering their vehicles for and what Ford Lincoln of Franklin was offering and ultimately offered we had no desire to go to another Ford Dealership. The Sales and Management Staff, Owner/Managing Partner - Greg Brown, General Manager Marcus Smith, Sales Consultant Clyde Maxwell and Business Manager Daniel Cox IV were very courteous, friendly and professional in assisting in the selection and purchase of our Ford F-150 Platinum.

Brandon Bivens

19 de abr. de 2016

Working with Ben R. was a pleasant experience and made purchasing a smooth process. I would highly recommend working with Ben if available.

Blake McConnell

19 de abr. de 2016

I was a first time buyer looking a used car to replace my old dying one. From the minute I walked in I was warmly greeted my the receptionist. She was quick to greet me and ask if I needed any assistance. After my salesperson came and met me he made sure that I was comfortable with everything that was going on and that I wasn't being bullied into making a decision. They truly made me feel comfortable with my buying experience.

LAO

19 de abr. de 2016

Ok folks I can not say enough good things about the car purchasing experience my husband and I had at Ford Lincoln of Frankline. No pressure, extremely considerate, and very professional. Every person we encountered had a smile and seemed genuinely dedicated to making the experience a very positive one. Phil Staggs our salesperson was top notch. He and the entire team were fantastic. If you are in the market for a Ford or Lincoln you will be very happy with this group of professionals!!! Most importantly, I Love, Love, Love my MKZ!!!!!!!!

Lemuel Wade

12 de abr. de 2016

The process of buying a Ford Fuson was the worse I have ever experience. First of all, it was not the staff but the process of finding the car and getting all the news that my car had been found and would be at the dealership in a couple days. I was told that the car was "available" which in fact it was not. I was asked to turn in my car and I was supplied with a loaner truck. This was very nice. However two days later I was told that the car I was to receive was not available. The salesman offered me another car which I did not want and when they still could not located me another car of my choice, they said that I could order one like I wanted except after waiting over an hour, the person that orders cars had the salesman to tell me that I could no longer order the 2016 model. I asked about ordering the 2017 model and again the salesman had no information on the 2017 models, and did not know what the exterior colors would be for the new year and did not know what date I could start to order a new 2017 model. Also since the dealership had had my car for the last five days, they had thrown away my floor mats even though the deal was not final. Therefore when I came to pick up my car I had to ask for two new screws to put my tag back on and discovered that I no longer had floor mats. To the dealerships credit they offered to pay for new car mats. Overall, I felt that the people were great and helpful, the the rush to sale was a very poor process. Therefore, my wife and I have very missed feelings toward this dealership.

Joe

12 de abr. de 2016

I was looking to purchase a new truck for a week with Ford of Franklin and I had spoken with TWO other sales reps but when I came in Saturday i was meet at the front desk and taken care of. My salesman took me out to the lot to find what I wanted and once I found a couple I was able to park them side by side to compare them. After I found what I wanted the sales staff was able to work with and I purchased a new truck.

GR

11 de abr. de 2016

Phil Staggs and Luis Pena demonstrated professionalism throughout my buying experience. I stated what it was I was looking for and Luis delivered. I would highly recommend these gentlemen and Franklin Ford-Lincoln

Corey Willoby

10 de abr. de 2016

I had a very good experience dealing with Mr. Patrick Carlson he was attentive upfront but most of all genuine in my purchase experience I drove 300 miles from Atlanta to purchase a pre owned vehicle which was a amazing luxury vehicle which was 2500 under Kelley Blue Book value. I recommend Mr. Carlson and the Ford Lincoln of Franklin in Murfreesboro Tennessee.

Margaret johnson

10 de abr. de 2016

Pat Carlson is fantastic! He was so knowledgeable, professional and efficient. My experience was by for the best car buying experience ever. Thank you Pat and thank you ford Lincoln of Franklin.

TJP

10 de abr. de 2016

This was the best car buying experience I have ever had. We found the car on the Internet and it was priced right. We made an inquiry. Anthony got back to us quickly so we went to the dealership, this is where our experience was elevated. Everyone there was great.

K. J.Ware

7 de abr. de 2016

Ben Rodriguez was my salesman and he provided me with excellent customer service. He was friendly and did an excellent job of finding me a car that would work within my budget. I am forever grateful for the time he took with me in getting me into my new car. I absolutely love my 2016 Ford Fusion, top of the line too! K. Ware

Amy

5 de abr. de 2016

Worked with Phil Staggs to purchase a new Ford Fusion. Phil and the whole team were kind, attentive, and easy to work with. As I waited on paperwork, I was asked more times than I could count if I needed anything or if I had been helped. Everyone greeted me with a handshake and a friendly, professional demeanor. The purchase process was thorough yet expedited. I was happy with the end result financially as well. I would highly-recommend this dealership and sales team.

Darrell G.

4 de abr. de 2016

Ford Lincoln of Franklin are EXCELLENT! Great buying experience all around! Beautiful facility, excellent sales rep. and nice staff all around.

Bradley Norville

4 de abr. de 2016

Had a fantastic experience with more than one person at Ford Lincoln of Franklin. Walker, Phil, Matt, and Ben all helped out with the buying process. I would definitely recommend this place to anyone who is in the market. I will definitely be back for my next truck.

KirkInTN

2 de abr. de 2016

I was in the market for vehicle for 2 months and went to many dealers. Ford Lincoln of Franklin had what I wanted and did an excellent job. My Salesmen Markus Heatley was professional, accomodating and the process went very smoothly. I am an educated car buyer and salesman myself. Markus was a pleasure to work with and I got a fair/competitive deal on a great vehicle. There was minor issue that required me to return to the dealership. Markus was responsive and even offered to come in 2 hours earlier than scheduled to take care of me. The vehicles and the new facility is nice. Highly recommend checking them out.

Rachael

2 de abr. de 2016

I am so grateful to the entire staff at Ford Lincoln of Franklin for their patience, enthusiasm, and very professional yet friendly atmosphere. This was my first time buying a vehicle on my own and I am so glad I went through the process here! It was fun, it was a learning experience, and I feel so happy with my decision!

Edc3244

30 de mar. de 2016

Over 2+ years, I have tried to buy 3 cars at this dealer. In each case I started with an advertised price on their website. In each case I went and actually saw the vehicle in mind. I informed them of the intention to buy the vehicle and asked them to run the numbers while I worked the financing. The next day I was informed the vehicle sold but they had other vehicles at a higher price. From there you work your way up the chain in the sales department. As for the service department even worse. Since I already have a 2011 Ford and live 3 mile from the dealer, I try to use them. Every time I go, the service is non-friendly - they do do treat their customers as a life long valued customer. I understand the owner is an ex-Cobra pilot. I am an ex-fighter pilot. Its disappointing to experience this behavior from a veteran run company. I SUGGEST ALL EMPLOYEES READ EXTRAORDINARY GUARANTEE -- it will teach you the value of a customer and the principle of creating disciples or terriosts. I will never be a disciple for this dealer.

T. Freeman

30 de mar. de 2016

Jeff Dawson did a great job for us. My son and i walked in to test drive cars for a future purchase. Jeff was great at showing us the different models and letting us test drive. I ended up purchasing a used 2014 f150 truck that was recently traded in. This was not my intention when we walked in, however Jeff's knowledge of the truck was very helpful in my purchase. We will be back to purchase a car for my son when he is ready. Overall great experience. Everyone there is very helpful and accommodating.

Chris & Tanya

29 de mar. de 2016

We recently bought a new Ford Super Duty from Ford Lincoln of Franklin. Phil Staggs was our salesman and he was amazing! Phil answered all of our questions and he always returned our calls promptly. The entire staff at Ford Lincoln was professional, courteous and friendly. We definitely recommend this dealership.

Jeremy N

29 de mar. de 2016

I had contacted Luis P. about purchasing a 2015 Ford Fusion Hatchback from them and he set me up an appointment for Saturday at 11:30am. we got there a few mins early and he was more than happy to help us. He had the car ready for us to test drive in no time! We liked the car, so we went ahead with the buying process. It took a little while but it was Saturday and they were very busy, so I completely understand why it took a few hours to get everything done. They even fed us lunch which was awesome! I would highly recommend using them to anyone! Got us the car we wanted at the price we wanted!!

Lincolns since 1979.

22 de mar. de 2016

My salesman Markus Hartley was as low key as anyone I have ever dealt with. He answered all questions and if he was unsure of the answer he found out. He never pressured me and was proactive in keeping me informed through the whole process. The facilities are wonderful. A great experience.

Floyd of Nashville

21 de mar. de 2016

I recently purchased a 2015 Edge from Lincoln Ford of Franklin and it was the most enjoyable car buying experience that I have ever had in my lifetime. I talked several times with my salesman, Clyde, before arriving at the dealership. I was pleasantly surprised that everything he had told me about the vehicle was absolutely as stated. All my questions were answered and I was offered a fair trade in for my car. The entire staff made me feel appreciated and all of them were most helpful. I definitely will check with them first the next time I am planning to purchase another vehicle.

d. miki e.

20 de mar. de 2016

Jeffrey Allyn Dawson was our sales person. I am a VERY picky consumer and do NOT like to be pressured. Jeffrey was AWESOME!! Laid back, answered our questions without Any pressure. We took the car, I knew I wanted, for a test drive. He came out afterwards and just asked if we liked it. Yes, so, we ASKED him about the purchase details. He then said - okay, let's talk numbers. Sat down and worked out the deal PENDING a clear car inspection from MY mechanic. No problem said Jeffrey. Then they decided they would require a contract based on a clear inspection. No problem I said, I wanted the car. Then Jeffrey passed us on to Marcus Smith. He was GREAT too. Very easy going, explained all the numbers and we worked out the financing in about a hour. I took the car to me guy and on Monday was given the GREEN Light. I finalized the deal and have my new pre-owned Mazda MX-5 convertible. READY FOR Sunny Spring weather. THANK YOU Jeffrey AND Marcus - I would DEFINITELY recommend them to others. sincerely, d. miki e.

Chris in Bellevue

20 de mar. de 2016

We had a very pleasant experience purchasing a truck. My wife and i knew some of the features we wanted in a truck and relied on the sales person to explain other options. With acres and acres of trucks, it was easy for them to find the color and features i wanted.

Dennis Sanders

13 de mar. de 2016

Was very pleased with my experience at this dealership. Anthony and John were very helpful.

Mark Simpson

13 de mar. de 2016

I was looking for a van that was dependable and with better gas mileage than what i am currently driving. I went to Franklin Ford because there website show me what i was looking for, the salesman Markus Hartley showed me what they had. Not only did i purchased the model but when i showed up the next day to pick it up, he was there at the dealership to show me all the things i needed to know including setting my cheep generic phone to work with the car even though he was off. not only would i recommend this salesman but would also recommend the dealership. I have dealt with other Ford dealship in the past and i would not recommend them,but i had excellent service.

pcwestbrook15

10 de mar. de 2016

Orville Jackson was very helpful at not only finding the right car for me but the right deal for my first buyers experience! Through conversation he was able to successfully gauge my car needs and gave me a great price. I thoroughly enjoyed interacting with him and Marcus Smith. I feel great about the car I purchased and will recommend them to friends and family in the near future. Thanks again guys!

ashleym

9 de mar. de 2016

My experience was nothing short of amazing at Ford Lincoln of Franklin. From the time I began working with my sales associate (Walker Mallory) to the time I left the dealership, everything was wonderful!I'm picky about what I drive, and the Explorer Sport is by far the most comfortable and user friendly vehicle I have ever driven. The Explorer Sport is very stylish and fashion forward -- Ford really exceeded my expectations with the bold grille and chic rear treatment.Ford Lincoln of Franklin has an amazing staff, and the facility is beautiful and remarkably clean. I'll definitely be back for service and future vehicle purchases!

ashleym

9 de mar. de 2016

My experience was nothing short of amazing at Ford Lincoln of Franklin. From the time I began working with my sales associate (Walker Mallory) to the time I left the dealership, everything was wonderful! I'm picky about what I drive, and the Explorer Sport is by far the most comfortable and user friendly vehicle I have ever driven. The Explorer Sport is very stylish and fashion forward -- Ford really exceeded my expectations with the bold grille and chic rear treatment. Ford Lincoln of Franklin has an amazing staff, and the facility is beautiful and remarkably clean. I'll definitely be back for service and future vehicle purchases!

JAZ

7 de mar. de 2016

Buying a new car is never something I looked forward to and to have to do so unexpectedly was not making me happy. To say the least, this was definitely one of the best car buying experiences I have ever had. Phil took excellent care of us while we were trying to narrow down the type of vehicle that would work best for our situation. He and Anthony provided us with information for each of the cars we were interested in and took us on more than one test drive so we could compare the difference in ride and handling. Once we decided on the car, John in finance went to work to make sure we got the financing terms that worked best for us. We also had the paint protection applied to the car and this was a very smoothe process as well. The appointment was scheduled and when I brought the car in, they had a rental car waiting. We couldn't have asked for a better team to work with, which is exactly why we keep coming back to this dealership. They truly are the best!!

Informatics girl and guy

7 de mar. de 2016

My husband and I were headed to Huntsville to look at a vehicle we found on the web but decided to stop in Franklin to see what they might have. We're so glad we did! Found the perfect one with more than we were looking for in options. The process was easy from the time we stepped on the lot until we drove off in an awesome F150 truck that is absolutely gorgeous. Thank you to Marcus and Daniel for a great experience that saved us that trip to Huntsville. Will definitely purchase from this dealership again. Oh and the owner has his personal cell number up in various places should you need to contact him. Wow how many would do this? We can't say enough positive things.

Mattc0724

4 de mar. de 2016

Anthony and Doug were very helpful and knowledgeable. Showed me multiple vehicles in my price range and multiple quotes to get to the payment I was looking for. Great first car buying experience

Reginald

4 de mar. de 2016

These guys are crooks. They offered me $1,000 bucks less than NADA rough trade-in value on my truck and $7,000 less than clean retail. What is lower than rough trade-in? Beat up and left to die in a ditch trade-in I guess. I won't be going back. The only reason these guys have the online ratings they have is because people in this area don't mind throwing a little money away.

tjelks413

3 de mar. de 2016

I had a no-hassle experience while purchasing my new car. My salesman, Wayne Coffee, was very helpful and knowledgeable about my car and willing to help in any way. He also gave me chocolates!!! :) I will recommend this dealership and Wayne to all of my family and friends.

Butch F

2 de mar. de 2016

I drove in late Monday afternoon with break problems. Houston Brown in the fast lane took my truck, identified the problem and repaired it in short order. All the while keeping me updated as to the repair progress. Excellent job rides smooth as silk!

Stacey H

1 de mar. de 2016

I was so impressed with Franklin Ford and it's staff. Our salesman, Rafael, did a great job feature benefiting the truck that we purchased. He wasn't a high pressure salesman; he let the truck sell itself. I very much appreciated his approach. He was very knowledgeable about the inventory. He was honest, kind, and professional. I highly recommend Franklin Ford and Rafael, the salesman.

Kdennis

1 de mar. de 2016

We bought an Expedition, so this review applies only to the Ford side of the dealership. The professionalism by every one involved was much appreciated! We talked to our salesman, his manager, and the owner during our buying process. We bought a vehicle from here when it was Alexander, and this was WAY better! Keep up the good work folks!!!

JacksonMustang

29 de feb. de 2016

I purchased my 2016 mustang out of state due to it being a rare trim package and otherwise would have bought locally. Regardless when I got my car there were some body panels not fitting right and Ineent by the franklin dealer and they jumped right in without an appointment and fixed the panels in 30 minutes and I was back on the road. Great work and attitudes.

Tami Martin

27 de feb. de 2016

I just bought a brand new Ford Escape Titanium and I love it. The salesman and the owner were very courtious and respectful. They went out of their way to find me me the perfect car with everything I wanted on it. I am well satisfied with my purchase. This is not the first time I purchased a car from Franklin Ford Lincoln TN. The care I have been given is greater than any dealership I have ever dealt with. They treat you like friends.

Barry Q

27 de feb. de 2016

I purchased a used car at this dealership that ended up having several issues. They were prompt to correct the known issues and extended the exchange period by 2 weeks. I wound up exchanging the original vehicle for another due to ongoing problems that were not the fault of the dealership. They did everything possible to make sure I was a satisfied customer and I am very pleased. I recommend you ask for Markus.

Scott J

26 de feb. de 2016

I went into Ford Lincoln of Franklin expecting to be put through the sales mill but found the experience quite enjoyable and low pressure. Patrick Carlson helped me and cared only about me getting a vehicle that fit my needs. He did not try to up sell me and was genuinely concerned that he met my needs and not the other way around. The sales manager had the same approach and between the three of us I got in, I found my car, got through my trade in and got financed all in an hour or two and was on my way. My whole experience was easy and enjoyable and I found the entire staff friendly and very professional.

St guy

25 de feb. de 2016

Ford of Franklin was my best car buying experience to date! The staff was very knowledgable and patient while I made my decision on my vehicle. I left happy and confident that I got a great deal on a great car, will defiantly be back on my next purchase and going though my salesman Ben Rodriguez!

Tammy holcomb

21 de feb. de 2016

I was so please with the sale man Phillip Staggs and the John z in the financial department. They were really helpfull and keep me inform in the process. I would highly recommend them to everyone looking for a car.

David San Miguel

18 de feb. de 2016

Between me and my fiancee this is our second car from Franklin Ford and just like my fiancee my experience is exceptional. Clyde was a great salesman their was no pressure to buy and he stuck to my budget. We will be buying our cars here as long as we're in the area

Cassidy R

16 de feb. de 2016

A huge thank you to Clyde and the Ford of Franklin team! Every step of my car buying process was great! This was a fantastic car buying experience (a first for me). I told Clyde what I needed and he made it happen for me. I really cannot thank you enough. I will be telling all my friends and family about you, and you have definitely earned my future business! Keep up the excellent work!!

TMJ

15 de feb. de 2016

I must say that I was pleasantly surprised with the no-hassle experience I had when I recently purchased my car. The staff was professional, but not stuffy. I felt very comfortable not only with the atmosphere, but also with the deal that I received. I didn't feel pressured into buying a vehicle or "extras" that I didn't want or need. I've always rated buying a car the same as going to the dentist.....a very painful experience, but necessary! Well not anymore!!! I will be telling my friends and family about my experience at Ford/Lincoln Franklin!!! GREAT JOB GUYS!!!

Rgiil

13 de feb. de 2016

Charlotte was amazing Sat 2 weeks ago I got a rock stuck on my break roater it was 12 noon Charlotte came out to tell me they were closed then came back and said she got a tech to stay late he got the rock out I was on my way in 20 mins she was kind to my dogs Thanks Frankinn Ford and Charlotte I will be back!

Casey&BradH

10 de feb. de 2016

What a fantastic dealership. I feel this was my best experience buying a car ever! They had exactly what I was looking for, our salesman, Clyde was so fantastic! The owner of the dealership not only greeted my husband and I but I noticed he spoke to every customer in there. Great customer service. The purchasing process was fast, seamless and headache free. Great experience!

sherry

9 de feb. de 2016

My car broke down and it had to be towed to the nearest Ford dealer, which happened to be Ford Lincoln of Franklin. Because the rental car place (on site) was not open when I arrived, the owner, Greg Brown offered to give me a ride home. I do not live that close either. The service department called me first thing Monday morning and said they'd have my car ready the next day because they had to order a part. It was ready, when they promised but there was a problem with the replacement latch which was the recall part. They promptly offered me a loaner car (brand new Ford Flex) until my car was fixed. My car was thoroughly washed and looking like new when I picked it up. Every person I dealt with was very friendly, helpful and service oriented. Even though there were a couple things that weren't perfect, they handled it so professionally that I was wowed. I will always do business with them.

ken w

9 de feb. de 2016

I started out researching the internet and found the truck I wanted at Franklin Ford. I liked the internet price, but was afraid it was a gimmick. I contacted them and talked to internet salesman Luis Pena. To my surprise, the internet price was for real!! Luis gave me the easiest, non high pressure sales deal I ever had. He answered all my questions and explained the paper work quickly, got all the rebates with no problem, and I signed the deal. All the staff was very friendly and professional to the final writing of the check. The facilities are super comfortable and convenient.. I came home feeling happy and relaxed from my buying experience with a new 2016 Ford 250 King Ranch truck. Luis Pena and the staff are the greatest and I would definitely buy from them again. Thanks again!!!!

HappyMom

8 de feb. de 2016

From start to finish, our car-buying experience at Ford Lincoln of Franklin was by far the most fun, and I have bought a lot of cars over the years.Friendly, helpful and fair! I give them my highest recommendation.

Gina Rotella

7 de feb. de 2016

I recently bought a Ford Focus from Wayne Coffee. The experience as a whole was amazing. He is a delight to work with and very knowledgeable. He will set you at ease if there is any car buying anxiety and will work with you to assure you are comfortable with the whole process. As a single mom that was very important to me. I have to weigh out every purchase I make and I absolutely love the car I bought and will be a repeat client for Wayne. Also, the General Manager, Jean "Coach"Rollins and the Financial Manager, John Zepernick, were an absolute joy to work with. They want to assure you are satisfied with the entire experience and will do everything they can to work with you within your budget and needs. If anyone is looking for a new vehicle, I would recommend this dealership and these particular men to assistant anyone.

tommy

6 de feb. de 2016

typical car dealer. went in to look at trucks for my wife. didn't have exactly what she wanted,but close. louis found a truck about 8 hours away that was what she wanted but told me i would lose the rebates because of the transportation cost. what happened to their policy that says if we don't have it we will get it for you at no cost to you? so we settled for what they had. the payments they wanted were out of our comfort zone so i left. got a call the next day from wendell telling me they got the payments where we wanted them to be. when i ask how, he told me he had come down $1000 on the price,lowered my interest rate and streched out the length of the note. went back and bought the truck.while doing the paperwork i notice no discount. when i ask about it, i was told "i don't remember that".(imagine that) should have left right then. my mistake. the next day i got a call from daniel in finance telling me that they had made a mistake on the date on the paperwork and that it needed to be done over. he said he would fill up my tank for the inconvenience. did the paperwork again. took it home for my wife to also sign. went back the next day to return the paperwork. it was daniels day off (which i knew,but wendell was aware of the arrangement). i saw him walking away as i walked in and the receptionist paged him but he disappeared. i waited for 30 minutes for him before i walked out with nothing but higher blood pressure. went back the next day and waited for 15 minutes and the receptionist finally went and got greg brown (the owner) to come out and talk to me. i got the paperwork issues resolved and he apologized for the trouble. told me to come back and have the truck detailed and filled up and gave me a couple of boxes of chocolate. thats worth a $1000, right? he didn"t seem to be a very good listener. i will not go back there for they"re 2 free oil changes. the only time they will see me is if the truck blows up under the warranty. the truck is a beauty and seems to be of very sound quality and we have gotten very many compliments but when ask where i got it i just tell them don"t go there. i hope that the 3 people i"ve talked to that are truck shopping take my advice. remember guys your truck is a rolling advertisement and you get what you pay for. i hope it was worth it to you. i"m your perfect customer. you got my money and hopefully you will never see me again.

Lydia Kingsborough

6 de feb. de 2016

Marcus was very professional and helpful to us. He answered all questions with clarity and patience. We had a good experience with Marcus and would highly recommend him as a sales person to all our friends. Paul & Lydia Kingsborough

SteveW

4 de feb. de 2016

On Saturday, Jan 9th, my 2007 Ford Explorer stalled and the CEL and Wrench lights came on - I had it towed to this dealership as my regular mechanic thought he would not be able to fix it. On Tuesday, Jan 10th I was contacted by Charlotte who told me it needed a MAS sensor and throttle body, and that if the problem persisted it might need a PCM.I authorized the repair along with a repair to my heater - total was around $1200.A week later the CEL light was back on and I had Charlotte order the PCM. It is now Feb 4 and I still cannot get any word as to the statues of the parts order. My wife, daughter, and I have been sharing two vehicles for all this time as my car is not reliable - it has stalled twice and the CEL light is still on. Also, the delaerhsip have charged my credit card $955.68 for this repair and it has yet to be completed.I have not been offered any kind of compensation, not have I been offered a loaner. I googled "2007 Ford Exploiter PCM" and can find them in stock online. The only explanation the dealer offers is "We are doing everything we can" - while my car sits in front off my house because that was the last place it stalled out.Service techs are not empowered, customer relations rep is just window dressing, and the managers don't have the guts to take on and solve customer issues head on. Have called my credit card issuing bank to dispute charges - if things change I'll update the review.

Mike

3 de feb. de 2016

My wife and I recently leased a vehicle from Ford Lincoln of Franklin. Our salesman was Jeff Dawson. We have leased/bought several vehicles over the years and Jeff Dawson remains our sole salesperson. He is extremely professional in his business dealings and he has always asked the right questions of us to determine the right vehicle for our needs. We trust Jeff. The entire team at Ford Lincoln of Franklin was terrific and supported our leasing experience in an efficient manner. I would recommend Jeff Dawson and Ford Lincoln of Franklin for your vehicle needs.

fordoffranklinsucks

2 de feb. de 2016

This dealership overstimated repairs on my vehicle by $5,500. A second opinion at a local mechanic fixed the vehicle for $178. I repaired another $250 estimate in one day for $49 and have no mechanical skills. I took the vehicle back to determine the door code (new purchase). I was told it would cost $50 and take at least an hour and have to go into the auto body shop as they would remove panels, hook up a computer, etc.. I left, looked up the issue on YouTube, and with a mirror and 15 seconds determined my door code that is clearly printed inside the vehicle and NOT behind a panel and NOT determined by a computer. Had I believed this large, established business in Franklin, I would be out over $5,500, a week or more without my vehicle, and none the wiser. I rarely if ever write negative reviews as I am also a small business owner. However, the lies, SIGNIFICANT mark-up for work will ensure that I never darken the door of this dealership ever again. Unless you are under full warranty, avoid this dealership at all costs (pun intended). I am ashamed this business exists in our fine city of Franklin.

SB

2 de feb. de 2016

I have purchased 2 trucks from this dealership in the last year. Great experience, great people, extremely honest and trustworthy. Thank you Clyde Maxwell and Greg Brown!

Cassidy

1 de feb. de 2016

Clyde was magnificent! This is the best car buying experience ever! I explained what my expectations were upon arrival and received above and beyond. This experience was quick and painless and I left with my dream car and a smile on my face! Clyde and all of the team members I worked with listened to my needs and made sure I got what a wanted at any cost. I would recommend Clyde and this dealership to anyone. Thanks again!

Shannon Smith

30 de ene. de 2016

We recently ordered a new Lincoln MKX from the Ford Lincoln of Franklin dealership. Our experience from the first visit to picking up our new vehicle was great! We worked with Marcus Smith and Walker Mallory and they were both fantastic. We will definitely come back to this dealership and we look forward to working with Marcus and Walker again. Sincerely, Shane and Shannon Smith Mt Juliet, TN

michael803

27 de ene. de 2016

I live two hours away so at first I wasn't too thrilled about having to drive to this dealership but they were the only one within reasonable distance that had the car i wanted. Turned out to be well worth the drive. Ryan, my sales person, helped me take care of most of the process over the phone/email prior to my visit so the actual buying of the car was quick and painless. Buddy the finance manager was great to work with as well and got me a better rate than my bank. All of this and the fact that I was able to buy a brand new car for about the same price as most other places were asking for a 2015 model. This is by far the best new car buying experience I have ever had. It was well worth the drive for me!

Larry W

20 de ene. de 2016

A fabulous place to do business. My wife had recently bought a new car at a different dealership and the experience had been less than perfect. We were both pleasantly surprised and pleased with everything about the buying process at Ford of Franklin. Even before we arrived, we had great communication with Doug Kaufman, our salesman. Since we were not in the same town, he even went and took photos and emailed them to me so I could get a great look at the truck. Upon arrival at the dealership, we were met with an honest and caring attitude. The buying experience was simple and straight forward. At the last minute, we found a difference in our bottom line and the Ford rebates. That was handled in less than a minute to our advantage without question. I'm pleased with the truck and would highly recommend Ford Lincoln of Franklin. Be sure to ask for Doug Kaufman. You'll be very satisfied with your car buying experience.

Threepees

19 de ene. de 2016

started online and received a call from the internet manager within a few hours. Once I relayed my needs, he paired me with a salesman (Ryan) that understood exactly what I was looking for. Once Ryan reached out by phone the next day, we had a plan in place. I scheduled an appointment and when I arrived, he had all of the options available to me within 30 minutes. We were test driving the truck within that 30 minutes, and the first one I drove turned out to be the one I left with. Their internal communication was great, and saved me from re-hashing everything multiple times.

Chris

13 de ene. de 2016

Bought a used vehicle for my daughter and Greg and Walker worked hard to find us what we were looking for, gave us a fantastic deal on it and took care of us in every way. You will not regret doing business with these guys.

Ricky W

10 de ene. de 2016

I just bought a new escape from the Franklin Ford dealership. I did my research on the internet and then was contacted by Doug in the sales department. He did a great job and sent me all the information to me by e-mail. I then went to the dealership and made the final details of the purchase. I think I got a good deal and a fair amount for my trade in. We made the final deal in approximately 15 minutes. I understand that it takes time to do the paper work but was a little disappointed that it took almost 3 hours to close the deal. That is the only negative in the entire process. Overall experience was very good. Everyone was very friendly and not pushy in anyway. Thank you Franklin Ford and Doug. This is my 2nd Ford from this dealership.

D & J

9 de ene. de 2016

I had not shopped for a new pickup since 2002. My wife and I had shopped at one other Ford dealer before coming to Ford of Franklin. We did not have very good luck with the first dealer. But when we arrived at Ford of Franklin they met us at the door and treated us royally. They listened to my wife and my request and was able to find the truck that met our needs as well as our price. I would recommend Ford of Franklin to all my relatives and friends.

Christian

7 de ene. de 2016

Purchased an new truck and ford focus from Gary Sardynski. Great value and execution. Christian

One Satisfied Customer

6 de ene. de 2016

I just purchased my third new car from this dealership. I also buy parts and get service and (unfortunately) body work done there. The dealership was recently renovated and it is spectacular. First, my sales executive, Gary Sardynsky, is awesome to work with. He drops what he is doing, he is knowledgeable, he listens well to my needs and he makes great recommendations. He is very straightforward (no "sales games") and honest. I will definitely buy a Ford from him again. Beyond Gary, everyone at this dealership is friendly and accommodating. Service is done right the first time and with great quality. Everything is explained as the process goes along. I continue to be impressed with the excellent customer orientation of this dealership. Credit goes to the owner, who I finally met in person! I highly recommend Ford Lincoln of Franklin. HD

Ralanda Steedly

4 de ene. de 2016

In a buying a new car is a major purchase for me. The last time I bought a new car was back in 2004. My experience with Franklin Lincoln of Franklin was wonderful. We were treated really well. The owner came by and introduce himself to us. The whole staff was wonderful. Looking forward dealing with him in the future. Thanks

car buyer

4 de ene. de 2016

My car recently broke down, so I had to buy a car unexpectedly. Douglas helped me out and got me the perfect cart. He was an excellent salesman, and was very nice and helpful. I will recommend coming to see Doug to anyone I know who needs to buy a new car. He did everything possible to find me the exact car I needed and wanted. I will buy from this dealership for a long time!

New buyer

3 de ene. de 2016

I recently bought a new car from Jeff Dawson and Buddy Victory at Ford of Franklin and was very pleased with the buying process. This is the 5th car my family has purchased through Jeff and Buddy, and they are one of the main reasons we keep coming back to Ford, and specifically this dealership. Jeff was very patient and knowledgable about the various cars and helped us identify what would is best for me. Buddy, Finance Director, is always great to work with and was very helpful to me. Buddy thoroughly explained the different options available to me and provided honest guidance as to what would be best for my budget. Jeff and Buddy are outstanding to work with and are the reason my family and I routinely return to the dealership.

Brent D

31 de dic. de 2015

Rafael Figueredo was very helpful throughout this process. Provided me with multiple options in order to give me more choices than originally considered. I was made to feel important and my needs both vehicle and financial were met with confidence and consideration by both Rafael and John Zepernick the finance manager. I would highly recommend contacting Rafael Figueredo at Ford Lincoln of Franklin next time you are in the market to purchase or lease a new or used vehicle. Rafael could not have made me and my family feel more welcome and comfortable during this car buying experience.

MrMiller

29 de dic. de 2015

Clyde Maxwell was great to work with an I would definitely purchase another vehicle from Ford of Franklin.

BarryD. "Hunter and Cards fan"

28 de dic. de 2015

I just recently purchased a new ruby red Explorer a week before Christmas and was very pleased with the whole experience. Markus Hartley and Doug Kaufman both were very helpful in working out my purchase as each answered all my questions. From the initial test drive of a couple of vehicles to the final signing everyone at the dealership was very helpful. If a new vehicle is in your future give Ford Lincoln of Franklin a look-see.

VincentBelfire

23 de dic. de 2015

First of all I will say the people are friendly. Even the owner came over to thank us for coming in. But as is typical of large Dealerships, the price on their used cars is set in stone and no room for bargaining, We were interested in a 2005 Suburban, listed on their web site. Went down on a Sunday and test drove it and looked it over. Really liked the truck and wanted to buy it but they wouldn't budget on the price. They were asking 10,500 and we offered 9,500. Our salesman Lewis,. nice guy, took our offer to Matt and came back with price comparisons with other dealership to prove why we should pay the 10,500. Well here's the catch, a 4x4 suburban is worth more then a 2 wheel drive such as this truck was. So the comparisons would only work if they were on 2 wheel drive Suburban's. Well the ac had a slight problem, it would blow cold in the back but wouldn't blow out the vents in front. Well after we went back and forth on the price with Lewis and then Matt,, we left with an agreement that they would look into the ac problem and see if they could sell the truck for 9500 and call us the next morning. We didn't here from them till 2 days later and all they said was it was in the shop. We tried to reach them the next day and on the third attempt Lewis said the truck had been on the lot two days and had not gone through the inspection shop and now found out they would have to put $600 in to the ac and they would not sell us the truck at $9500. They had more in it then that. First of all they never gave near that much when it was traded in, So even if they fixed the ac and sold it at 9500 they still were making money. But I understand they work on commission and the more they sell a car for the more they make. But I don't understand listing a vehicle for sale if it has to go through the shop first. It should have been listed after going through the shop . We usually shop at small car dealers for our vehicles I guess just go back to one of those from now on.

Mike W

22 de dic. de 2015

We had a great experience buying our new car at Ford of Franklin. Louis Dorsey made our experience fun and easy. I remain impressed with this whole team.

P Wang

21 de dic. de 2015

We just bought a new 2016 ford fusion se from this dealership - it was a very pleasant experience! At beginning they did not have the exact mode we were looking for, then they tried to get the same car from another state (~170 miles away) using a flat trailer very promptly. I would likely specially recommend the sale person (Luis Pena), he is the kindest person to explain everything in detail, and provided us with the best service. He followed up (after two weeks) to see if we had any questions that he could help. I would like to highly recommend this dealership, which makes the business very easy and professional! The general sale manager (sorry I forget his name) is a great person, he is very professional to make the process concise and very organized! Right now I am just waiting for the new registration / plate for the new vehicle, hopefully

PeterO

20 de dic. de 2015

No hassle, honest, friendly, they listened and strived to choose the best combination of incentives. We had lifetime powertrain warranty plus over $3000 better price than our local dealers, for the same plug-in car. They shared their catered lunch with us, and other customers, as well. Ryan, Buddy and Greg: THANKS!!!

Jason

17 de dic. de 2015

Luis Pena was a pleasure to work with. He wasn't pushy but answered any questions I had. I would go back to the dealer just based on my interactions with him and Chris Russell.

jimmy

16 de dic. de 2015

Recently purchased new car from Ford Lincoln of Franklin. Friendly easy no pressure purchase.relaxed atmosphere Easy to deal with Large selection of vehicles so you can find the car with the accessories you want.Everyone from Wendell to Emanual to Marcus made my purchase a great experience thanks

Mason Chiro

15 de dic. de 2015

Great experience buying a new truck here. No hassles and very accommodating.

djgillit

11 de dic. de 2015

Rafael was the salesman that helped me, he knew the vehicles inside and out. I had done a bit of research online before coming in, he was able to explain everything I had questions on, and was very upfront with me about the options I had. The whole staff was very friendly, I came in with my 16 month old son, and they helped me corral him while we made the purchase. Each person very genuinely asked how I was doing and that in itself was refreshing. Once I selected my F150, we all sat down to do the "dance." I am very pleased to tell you that there was no dance at all. They came back to me with 3 different options on buying the truck with my trade in, being very careful to explain the pros and cons of each option. They did not try to lowball me on my trade in or sneak something past me. I highly recommend that if you are even remotely interested in getting a new vehicle, you give the people down at Ford Lincoln of Franklin an opportunity to earn your business. If your experience is anything like mine, you won't regret it.

Wayne and Terry B.

9 de dic. de 2015

After working with Greg Gibbs at Ford Lincoln Mercury, I walked away having a new appreciation and respect for the hard working men and women at the dealership. It was a cold, rainy Sunday, just coming off Thanksgiving. We stopped by to look at a used Ford Explorer. My wife has always been the "car negotiator" and poor Greg had his hands full. She was not only asking for the moon, but for the cow that jumped over it! Greg never batted an eye and just took each of her demands to his floor manager. When it looked like the deal might go south, the owner, Greg Brown stepped in, and made a huge goodwill gesture to get the deal back on track. Well past closing time, the staff never blinked an eye about having to stay late to get the paperwork done. Job well done!!! We can't imagine buying a car, new or used, any place else. Even, a few days later, Greg called to make sure we were happy with our purchase. The service and commitment by Greg to having a satisfied customer was duly noted. Thank you for making our car-buying experience so enjoyable. Wayne and Terry

Happy customer 2.0

9 de dic. de 2015

Two weeks ago, I purchased a new F-150, the experience was great. This past weekend while waiting for service to retrieve my keyless entry code, the owner Greg Brown stopped and spoke to my wife and I. He mentioned all the great deals and incentives, available . Jokingly I said it would take a Christmas miracle to get my wife into a new car. Enter Brian Ford, he showed her several suv's, that evening she drove home in a 16 Escape. No muss, no fuss. just go customer service. Side note, my wife hates buying cars because of past experiences.

Frank Pyburn

8 de dic. de 2015

Jeff Dawson, is a great person, I would recommend him and the dealer to anybody.

Tim Page

8 de dic. de 2015

Jeff Dawson was very accommodating and helped me through a very simple buying process. The entire process was positive from start to finish. It is nice to receive very strong customer service in today's world. I would definitely encourage anyone to work with this dealership when you need a new or quality used vehicle.

Jessica

7 de dic. de 2015

My experience at Ford Lincoln of Franklin was fantastic. The entire staff was friendly and welcoming. It felt like they cared more about the customer than selling a vehicle. Louis Dorsey was my salesman and he was great. From the initial test drive to when I drove the car off the lot he made sure everything I needed was taken care of. My experience with Ford Lincoln of Franklin was so great that I will be bringing my car here for all it's servicing needs instead of returning to my regular dealer.

Scott S.

4 de dic. de 2015

I recently purchased a 2015 Ford F-150 from this dealership. I started out doing an e-price - responding to an internet ad for a truck I was interested in. The salesperson (Patrick Carlson) contacted me the next morning and we met later that day to look at vehicles. At all times he was friendly, courteous, patient and helpful. I found the truck I wanted pretty quickly and was able to settle on a payment I was happy with. Everyone at the dealership was friendly, the facilities are excellent and my overall experience was very positive. I do not like to dicker on prices so the whole e-price process met my needs and expectations. I highly recommend Patrick and this dealership to anyone!

Big Bill

2 de dic. de 2015

Was looking for a new truck and was told by a friend to go to Ford Lincoln of Franklin. Clyde Maxwell was the salesperson that helped me. He was very knowledgeable, friendly and helpful. Took his time to explain all the features and answer all my questions. After I decided on which truck I wanted, Clyde handed me off to Finance. The gentleman in finance was just as friendly and helpful as Clyde was. After i was finished with finance, Clyde made sure I had everything I needed and put me in my new truck and sent me on my way. This was one of the best experiences I have ever had buying a new vehicle.

first time ford

2 de dic. de 2015

Just purchased a 2016 Explorer. The folks at Franklin Ford were very easy to work with and willing to answer all my questions. This is my first Ford as I have been a GM guy for a long time. I was impressed with the facility and the selection of cars.

kevin

1 de dic. de 2015

Used car buying process was easy. Car was in great shape

Jim Day

30 de nov. de 2015

11-23-2015 Just purchased a new explorer xlt and we are very pleased. Doug Kaufman did a great job explaining all the functions. Everybody at Franklin Ford were very helpful and made buying a new vehicle very pleasant.

AHaley

30 de nov. de 2015

We have recently purchased a new MKZ on a Wednesday and returned on Friday to purchase a new truck. We had the pleasure of working with Jeff Dawson. Jeff was sincere in meeting our needs and making us happy with our purchase. He asked what we wanted and he found the vehicle. The staff at Ford Lincoln of Franklin was friendly and made us comfortable during the process. Never has purchasing a vehicle been such a smooth transaction. Jeff went above and beyond the duties of a salesman he was more like a friend. We WILL be returning to Ford Lincoln of Franklin in the future and we WILL be asking for Jeff Dawson.

TomW

29 de nov. de 2015

We worked with Luis Pena, one of their Internet Sales Professionals. He was very quick in responding to my online inquiry about a particular vehicle, and once we were at the dealership, he made the experience very pleasant. No high pressure sales or any of the stereotypical sales pitches that you see with other dealers. I'd highly recommend Ford Lincoln of Franklin.

BillN

27 de nov. de 2015

Ask for Walker, one of the nicest "car" salesmen you will ever find. All the staff is very attentive and the dealership is immaculate. Their deal was very fair and painless. If in the market for a Ford or Lincoln a visit here is worth the trip!

Dennis

25 de nov. de 2015

The owner Greg Brown has once again gone out of his way to give me the best experience possible from his dealership. I have owned over 100 new cars in around the last 30 years.I have dealt with many dealerships in which they only care about the one time deal . Every time there is a service issue or a purchase his is always quick to take care of the problem or give me the best deal possible. Gary sardinski the salesman is always spot on from the paperwork to his knowledge of the vehicles accessories he makes it quick and painless. there is only one place for my ford needs and purchases. Thanks guys you know I will be back soon for my next FORD.

Phil M

24 de nov. de 2015

This was the best buying experience by far I have had in many years. Mike and Brian in the internet dept. were super, no pressure just honest help. They listened to my wants and needs, they and the fiance dept worked together to make it happen. Having the owner Greg Brown, pop in was an added treat. Thanks to everybody including Amy, for making my Day

Donna1

23 de nov. de 2015

I was very pleased to do business with Ford of Franklin. Everyone was friendly, courteous, and interested in me as a female shopper. The agent Brian Ford was very clear, informative and professional in selling me my new Ford Edge and working with me trading the old vehicle I traded. I went in the following Monday to see Mr. Ford and he again was very courteous in handling my request.

Laura

23 de nov. de 2015

I was picky and knew what I wanted and they searched and found me the exact match. Brian ford worked very hard for me and was pleasant to work with. Will go back in the future.

Allen K. Hughes II

23 de nov. de 2015

I had the opportunity to work with this Lincoln team and highly recommended them for your next Lincoln or Ford purchase! ! Patrick Carlson provided outstanding customer service, giving me the information I requested in a timely manner. Patrick and the Lincoln team exceeded my expectations during my buying experience.

Forest H.

20 de nov. de 2015

I went to Ford, Lincoln of Franklin in search of a company truck to fit my needs. I work for a paving contractor and a company vehicle is vital to my position as an estimator and project manager. My sales rep Jeff Dawson did an excellent job in our search process. We were able to come to an agreement quickly once we found the appropriate truck. I highly recommend Jeff and the staff at Ford, Lincoln of Franklin and I will definitely consult with Jeff in my personal vehicle searches as well!

David

19 de nov. de 2015

Ask for Rafael! He got me the car I wanted and the payment I needed!

Sudhakar Reddy

19 de nov. de 2015

I recently bought a used Infiniti JX35 from Ford Lincoln of Franklin. I was able negotiate the price and complete transaction from Atlanta, then drive the car back. Patrick was quick in responding to my questions, we were able to complete car buying process on same day. He had arranged to pick me up in Nashville, TN then I drove car back to Atlanta. Free lifetime powertrain warranty is great add-on I did not expect. They have filled full tank of gas which saved my time while driving back to Atlanta as I did not have to stop anywhere for gas.

Ilona

17 de nov. de 2015

We live in Clarksville and travel 1.5 hours for regular servicing of our Ford! Andrea Youngblood is amazing. Thank you so much for all of your assistance and the exceptional dedication of your team in getting our issues resolved with our vehicle. Highly recommend this dealership!

Ranger Mark

17 de nov. de 2015

I am a veteran and I went to Franklin Ford on Veterans Day to buy a used truck that was on there web site. I met Greg Gibbs my salesman and we started the mission to get me the truck I wanted. We accomplished that mission and Greg was like a lawer and advocate for me. He worked hard and because of the relationship we developed I bought the vehicle and received a great Ford Truck at a fair price. It was a great experience and I would recommend Greg Gibbs and Franklin Ford for your next new or used car experience.

Paul Kingsborough

16 de nov. de 2015

Mr. Markus, Performed in excellent fashion with his marketing and sales care. I would extend him a real bonus for his good workmanship. Mr. Brown, He is a Good/Valued Employee. I appreciate the warranties extended and good Maintenance contract and Oil Changes and Vehicle Maintenance. Here's to equally excellent Expedition Ltd. Performance in our coming years of Driving a Ford/Lincoln of Franklin.

J. Teague

15 de nov. de 2015

October 31, 2015 I went to Ford Lincoln of Franklin and bought a 2016 Ford Fusion. I have to give a little history here, but I have never in my life bought a car by myself. I always had my daddy or my husband to help me. I went up to Ford Lincoln of Franklin twice to look at cars. I was unsure what I wanted, as I had a full-size Toyota Sequoia SUV. So, I went up and met Jeff Dawson, he helped me pick out a few cars. We went and test drove a few new & used vehicles and I liked the Ford Fusion out of all of them. Mr. Dawson was very understanding and not pushy at all. I talked to finance and got approved for 0% financing. Mr. Buddy Victory helped me out here. Mr. Victory and Mr. Dawson are extremely helpful and not at all pushy. (Unlike another dealership, right down the road.) I did this on Friday and talked to my husband while there and he talked me into going to another dealership to drive other vehicles to make sure I really liked the Ford Fusion. I have to say, I will NEVER go to another dealership after the experience I had at another dealership, even after telling them I already bought another car..... they are weekly sending me correspondence to buy their vehicle. :( Anyway, I called Mr. Victory from the other dealership and asked if they still had the car I wanted and he said yes. I told him I was on my way. When I got there the paperwork was ready and I have to say, this was the most AWESOME experience of my life. I am 47 and bought my 1st car all by myself. I LOVE my car and really respect both Mr. Dawson and Mr. Victory for giving me a drama free buying experience! Also, I bought extra warranties on my car. One had to be installed, I took it up and had an amazing experience on that as well. I HIGHLY recommend anyone looking for a vehicle to go to Ford Lincoln of Franklin! :)

Lydia Kingsborough

14 de nov. de 2015

Markus was most helpful, knowledgeable, and easy to deal with our needs. He is a great people person and we now consider Markus to be a good friend. Buying this new car was a very smooth deal. Thanks, Lydia Kingsborough

Tom down the street

14 de nov. de 2015

Got a beautiful new Fusion from Rafael at this store. He took me right to the one I wanted and didn't waste my time trying to upsell me. I got exactly what I wanted and got the price I wanted. The staff was flexible with payment options and I drove off needing only a temp insurance policy. If you want a Ford or Lincoln (and you should because they are superior) give this man a call before you shop. He will let you know what's hot and make sure you get a manufacturer's rebate. My advice, get the black rims, they are too fresh. Would 5 star the facility too but mobile devices have issues....it's a beautiful dealership.

Sam

13 de nov. de 2015

I started looking for a vehicle two weeks ago. I did my work on line. I was told that if I found a Ford or Lincoln that I wanted they would get it for me. I found this one on line and it was out of state. They got it and now I can get it serviced with a local dealership that I have a dealership with which I have an established relationship. They know me and I know them. This was important to me as I plan to keep this one for eight to ten years. I would highly recommend the personnel here.

Mary Ann of Hermitage, Tennessee

13 de nov. de 2015

I recently purchased a 2016 Ford Escape....Everyone from the owner of the dealership , to Credit and sales was extremely helpful...The process was smooth.It was a no hassle buying experience., no pressure .... I love the car. I was with them for several hours on a Sunday and they even offered me lunch....and everyone was so nice. I recommend if you are looking to buy a new or used vehicle to visit Ford Lincoln of Franklin.....The Owner even hugged me after purchasing the car...I love these guys...I will definitely make them my go to dealer for any of my needs.........................................

Platinum Ford

8 de nov. de 2015

Recently purchased a New Truck at Ford Lincoln of Franklin. The whole sales team was low pressure and very informative. Wendell Sherrill sold me the truck and was very informative and I would use him again. Also, there selection of trucks is outstanding, this is my second time there as I bought a truck from Wendell in 2012.

Danny & Glenna

6 de nov. de 2015

My husband are both retired and on a fixed income. On Oct 20th, 2015, we were hit by an uninsured motorist and our car was totaled. We had to find another vehicle and our number one requirement was as safe a car as we could afford. We visited used and new car dealers, we visited web sites looking at safety reviews. We narrowed it down to three vehicles and did test drives in all and discussed financing. Luis, Michael and Greg Brown of Ford Lincoln of Franklin, TN made this very stressful process just wonderful for us. They showed us compassion, patience and understanding; helping us through the entire process so we purchased a new 2016 Ford Fusion SE. Thank you for all you did to get us into a safe vehicle.

Ryan

4 de nov. de 2015

Visited the dealership with the aspirations of purchasing a new F-250. After speaking with Greg and Pat on wants and needs I took a test in an F-250 and of course I loved it. After that they pulled up a new F-150 to let me drive to feel the difference, just for comparison's sake. It was absolutely wonderful, and it is the truck I left with. Moral of the story is that Greg and Pat let me drive what I wanted, but then showed me the truck that I needed. They could have put me in that F-250 for more money, but took me into consideration and put me in the best vehicle for me. Everyone in the dealership is very knowledgeable, very friendly, and will work with you on what ever you need. Great buying process that was quick and painless. And during the tutorial on the inner workings of the truck, which is like nothing I have ever seen before with all the bells and whistles, I am pretty sure Pat knows as much as the Ford engineers do. You will definitely not be disappointed in buying any vehicle from this group. Couldn't ask for better people to deal with.

Sherry Hardy

3 de nov. de 2015

Last month I went to Ford Lincoln Of Franklin to buy a new car and I could have not been treated any nicer than I was there. Everyone was so friendly and so willing to help in anyway possible. This was a great experience for me as well as it being the most relaxing time I could have ask for. Thank you so much for your wonderful staff and the help that gave to me in buying my new car.

Laura

3 de nov. de 2015

I recently bought a car from Ford Lincoln of Franklin and was really impressed with my entire experience! I am often nervous with anything to do with cars, so to be able to feel calm and non-intimidated was a big deal to me! Luis P. was the sales person that I had been communicating with; he had the car I wanted to test drive ready to go as soon as I got there. The process went really quickly and each step of the process was very easy and well explained to me. Buddy in the finance department was awesome to work with, he game me some wonderful "add on" deals and thoroughly explained details and pricing and made the process quick and painless. In regards to the car I purchased, it was exactly what I had wanted. It was nearly a brand new car (less than 7,000 miles) and was priced several thousand dollars under every other dealership in the area. Additionally, they gave me more for my trade-in when I asked [if it was possible]. Overall I got a nearly brand new car for under the asking price that they had listed including extended warranty and other warranty's to ensure the car would be kept in excellent condition. I would recommend this dealership and the staff to anyone who is looking to purchase new car. They were very easy to work with, friendly and knowledgable. I was in and out of the dealership with a new car at a great deal in about 3 hours. I also left feeling like if I had any other questions or needed more information that they were only a phone call away and ready to help me!

Chris R.

3 de nov. de 2015

After 15 years and 335,000 miles it was time to turn in my old Expedition. When we walked into our local Ford dealer, Mr. Brown welcomed us at the door. After a few questions, he introduced us to Wendell Sherrell (30 years selling Fords at this location). Wendell was a pleasure to work with... When we asked a question we received and honest answer! After a few test drives we determined the F150 was going to be our truck for the next 15 years? We looked over the inventory and found the color, and the upgrades we wanted in our new truck. Wendell and his sales manager the "Coach" helped us with our Expedition trade-in and worked out a payment plan we had predetermined for our budget. Shout out to Amy who handles aftermarket accessories, we are adding a few accessories to make our truck unique to us. As we all know the car buying process is not easy. I would recommend you look up Wendell as he knows the process and is very knowledgeable when it comes to the Ford product.

Joseph

2 de nov. de 2015

I normally hate negotiating with car dealerships, BUT... I just bought a new Explorer(!!!!!), and I can't begin to explain how great everyone at the Franklin Ford dealership were! (The one on highway 96 in Franklin) Our salesman, Ryan Maples, was fantastic! He was polite, very helpful, friendly and, most importantly, he wasn't full of "bull". He was direct and upfront about everything, and that makes a car purchase simple and pleasant!!! Also, Tori from the internet dept. and Ashley from the pre-owned dept. were extremely helpful!!! All of them were wonderful and NOT AT ALL the typical "shady car salesman" types. The free LIFETIME POWERTRAIN WARRANTY that they include on all new cars doesn't hurt either!!! Two thumbs up!!!

Rick D

27 de oct. de 2015

I recently bought my new truck from Ford of Franklin. Doug was my salesperson and made the entire process from start to finish very easy. There was never any pressure to buy, and anytime I needed anything Doug made sure to answer my questions and see to it there were no problems. He even moved my toolbox from my old truck to the new one! He made sure I got all my discounts and the price I paid was fair. All in all I would recommend this dealership to anyone looking to buy a new vehicle. Be sure to ask for Doug!

Peter from Franklin

27 de oct. de 2015

We had to special order a Ford Edge to get everything we wanted. We were told approximately how long it would take and our salesperson kept us up to date the whole way thru the process. This was the second car we've purchased from them and we couldn't have been more satisfied. I would definitely recommend them to any future car buyers!

Danny S.

27 de oct. de 2015

I recently purchased a new Ford F-150 at Ford of Franklin. Salesman Greg Gibbs was very helpful throughout this process. Before I arrived I really dreaded the process of shopping for a new vehicle. It had been since 2003 that I last had shopped for a new truck for myself. But the process was not painful at all. Although Ford of Franklin was able to locate the vehicle that I specified from my research on the Internet and had it delivered the following day. During the closing I also decide to purchase the extended warranty and the clear coating perfection for the outside and the spray in perfection for the interior. My wife and I ended up with a new vehicle better than we ever anticipated. Thank you Franklin Ford.

Penny H.

26 de oct. de 2015

We stop by on a Saturday and Walker Mallory came out to meet us and show us some MKX Lincoln. We really did like the MKX so we went back on Monday to buy one. They did not have the one we wanted on the floor so Marcus Smith got on the computer and found us one, we had the one we wanted the next day. We had a great experience with all of them, Walker and Marcus and Buddy.

George P.

25 de oct. de 2015

Everybody at Ford Lincoln of Franklin was very courteous and patient throughout my entire car buying process. I ended up purchasing a used vehicle with Mike Holladay's help and he made the whole process very simple and enjoyable. Probably the friendliest sales person I've ever met. I felt as though they were willing to listen and cater to me. They definitely met my expectations of what a great dealership should be. I would highly recommend purchasing your next vehicle from them and I know I will be returning there when I decide to purchase another one.

bow-tye

24 de oct. de 2015

It was great. I told them what I wanted, they found it and the deal was done.

Eric P

22 de oct. de 2015

Worked with Greg. Made buying my new F-150 simple and easy. Everyone I met was very professional and great to work with.

HappyNewOwner

22 de oct. de 2015

We test drove a car and loved it. Mike Holliday was a great salesman. He was easy to talk to and I felt like we had known him for awhile. All of the staff ( except for one) were very helpful and polite. The finance dept was very helpful to get our loan processed and done quickly. My only complaint was the dealer fee that was added to my total and was not discussed by anyone ( just added to the final papers). This is not a good practice. This should be listed on the price of the vehicle. Other than this issue my experience was very good.

Andrew J. Heath

20 de oct. de 2015

My wife and I recently purchased a 2015 Transit Connect cargo van from Ford Lincoln of Franklin. It was a pleasure to deal with a helpful and pleasant staff. Doug Kaufman was extremely helpful and informative. He made the whole process extremely easy for us. I would highly recommend Ford Lincoln of Franklin. Sincerely, Andrew J. Heath

Serious Pre-owned car buyer

19 de oct. de 2015

I trade vehicle every 7-10 years and always cautious when buying my next car making sure it is the right car for my family. I found exactly what I had been looking for at Ford Lincoln of Franklin. The salesman. Luis Pena was knowledgeable, professional and very helpful through the entire process. This closing process was fast and I drove my car home the day I bought the car. I would recommend this dealer and the salesman was assisted me. Thanks!

Boyd P.

13 de oct. de 2015

I have dealt with Ford of Franklin for several years in a service capacity. Based on the experiences I had with the service department (specifically Andrea), I never hesitated on where to go to purchase a new vehicle. Greg, Marcus and the team in Franklin did an excellent job in making sure my needs were met finding a new truck.

SusanC

11 de oct. de 2015

Everything went GREAT!! My salesman, CLYDE MAXWELL was FABULOUS....could not have been more patient, considerate, and accommodating. He was always so pleasant and easy going never was pushy or tried to put any pressure on me. He continued to stress that he wanted me to be happy. I know I must have driven him crazy with my many questions and vacillation, but he never let it show....always the courteous gentleman. Goes without saying that Clyde really knew his product.....always able to give very knowledgeable answers to any question I would ask. Everyone at Ford-Lincoln of Franklin was just the best !! I had interaction with at least 5 different people and everyone was terrific !! Overall great experience !!!!

Mike C.

11 de oct. de 2015

I had a good experience at Ford-Lincoln of Franklin. Clyde Maxwell and Marcus Smith did a good job with my new car transaction. The whole process was laid back and easy, very unlike the "traditional dealership experiences" that I have been through in the past. My bad experiences with other new car dealerships in the past had driven me to only buy used cars since about 2001. After getting the runaround at another dealership, I went to Ford of Franklin and had a good enough experience that I bought a car from them instead. I should have gone there first! They even stayed past closing time on a Sunday to get me taken care of. I would recommend them to others. Stop by and take a look, they just might make you a good deal.

Sara K.

9 de oct. de 2015

I just bought my first new car from this dealership and I loved how easy and painless the process was! The company was able to work with me financially and help me pick out the car I wanted! Jeff and the rest of the company were very helpful and performed excellent customer service!

Kurt H

8 de oct. de 2015

Great experience, no games, very transparent with pricing. I knew what I wanted and how much I was willing to pay for my New F150 Super Crew and they exceeded my expectations. PLUS, I got a free tank of gas to boot! I will be back.

OVERSTOCKat10

6 de oct. de 2015

I HAVE PROBABLY BOUGHT 10 CARS, BOTH USED AND NEW FROM THIS DEALERSHIP. EVERYTHING HAS ALWAYS RUN SMOOTHLY AND THE CARS ARE ALWAYS CLEAN AND FULL OF FUEL. GREG BROWN AND HIS STAFF DO A GREAT JOB.

RobinC715

6 de oct. de 2015

My husband and I purchased a 2016 Escape last week. This was our 2nd vehicle from Ford Lincoln of Franklin. They worked with us to get us the car we wanted in our monthly payment budget. It was a great buying experience (both times) and everyone at the dealership is super friendly. I'm very happy with our purchase and will definitely use them again and highly recommend them to friends and family!

Mike C.

5 de oct. de 2015

Today I bought a 2015 Focus ST from Ford of Franklin, it was the best "Traditional Dealer" experience I have ever had. Such a nice contrast to the experience I had just one week earlier at another dealership who shall remain nameless. That bad experience had me dreading any more car shopping trips.My sales rep, Clyde Maxwell was both laid back and knowledgeable about the product as well as the offers available on this particular model. It is nice to work with a guy has been in the business for a while because they don't have to push or pressure you.My finance rep, Marcus Smith, was quick and efficient. He offered me a couple of products but did not pressure me in any way to add any extra items to the car. Both Clyde and Marcus stayed past closing time to finish the transaction and be sure I was happy.

Dissatisfied Customer

5 de oct. de 2015

Treated us like a number and not a person. They passed us off to a total of five (5) salesperson and took it personal that we didn't want to buy a car online with no photo. They said that they gasses it up and cleaned it and were very upset that we decided to not get the car after not offering us photos of the vehicle beforehand. They also wanted FULL STICKER PRICE for a program car with 300 miles on it.

BarbieJ

2 de oct. de 2015

Usually I dread car shopping, the long wait, the pushy sales people, and the up selling. However this was absolutely the best and easiest purchase I have made when it comes to buying a vehicle. I had brought my SUV in for service but decided the repairs were too much, so the decision was made to trade. I found a car I was interested in on the website and called my sales person. I came to the dealership after work around 5 pm. My sales person had the new vehicle waiting. After the test drive we completed some paperwork. My sales person was professional and kept me informed of the process every step of the way. The dealership was clean and comfortable. The financing was quick and painless.. I drove my new vehicle home that evening. This was by far the best car buying experience I have ever had and would recommend this dealership and sales person to everyone.

Michael Barker

28 de sep. de 2015

We really enjoyed working with Ford Lincoln of Franklin

Sam

28 de sep. de 2015

Patrick and the entire Ford Lincoln of Franklin team provided a best-in-class service experience as we were seeking to find an affordable, pre-owned vehicle. We were delighted by the competitive price, the warranty coverage, and the comfortable buying process. All of the professionals that assisted us were very knowledgeable and had our best interests in mind. The show room and lounge areas were immaculate and accommodating, and really contributed to the overall experience. Enterprise was even on site which saved us a trip in returning the rental car. We want to thank Ford Lincoln of Franklin for helping us find the right vehicle option for us and for really understanding what exceptional service is all about.

Buyer

28 de sep. de 2015

World class buying experience! Drove 4 hours from Atlanta to purchase a new vehicle for my family. Ask for Ryan!! He's the best

D. Martin

28 de sep. de 2015

I have not owned a Ford product for some time now. I purchased a new Ford F-150 recently at Lincoln & Ford of Franklin. I am very pleased with this truck and you can feel the quality, very nice. Mr Brian Ford and his colleagues did and excellent job in locating the exact truck I was looking for and delivered it in one (1) day ! I would recommend this dealership and the services of Mr Brian Ford.

Randy Burnett

24 de sep. de 2015

I want to thank Brian Ford for his help with my daughters first car buying experience, not just once , but twice in the last month. My daughter purchased her first new car from Brian in August after having an accident that totaled the 2012 Ford Escape that I had bought for her and she drove through college. She got her new 2016 Escape on a Monday night , and unfortunately was rear ended again the following Friday . The new Escape was also a total loss. I called Brian a few days later and told him our situation. I particularly liked the fact that Brian listened to my daughters budget situation, a recent college graduate , just starting as a school teacher . Brian was extremely knowledgeable about everything from a-z. Brian's attitude was more about customer service than just selling another car. Very patient and helpful through both car purchases. Not just Brain , but John Z in Finance was about as good as it gets. We also got to meet Greg the owner of the dealership , and he was truly appreciative for us being a customer. Ford/Lincoln of Franklin is the best new car dealership that I have ever dealt with. I would recommend this dealership to anyone 100%. From start to finish , they are the best! Thanks again , Randy Burnett

Mathew

24 de sep. de 2015

Service at Quicklane was beyond amazing!!! Great service all around and paul from quicklane was great. Took the time to explain what was wrong to the vehicle and was nice and honest with a great personality!!! will definatly be back and will refer to friends!!!!!!!!!

4Ladies

22 de sep. de 2015

I was looking for a reliable used car with low milage, excellent body condition, and good gas milage. I was approached by a young man as I walked on the lot who simply asked me what I was looking for. I told him I didn't have anything set in stone but gave him my price range and he directed me accordingly. He was willing to answer all my questions.... all 1,000 of them, and give me details on the cars I was looking at. He was extremely patient, since I clearly didn't know what I was looking for, and was the farthest thing from pushy. Once I had test drove the vehicle that I liked, he took us to work with the finance manager. While waiting, we met the owner of the dealership who was fantastic as well. He was cheerful, energetic, and talked to us like we were friends. Overall, we had a great experiance. The whole team was willing to do whatever it took to get me into a vehicle that I was completely satisfied with. It was a pleasant experience and I am loving my new car.

alabra

21 de sep. de 2015

I had leased a Ford Fusion SEL through Ford-Lincoln of Franklin for three years and at the end of its term recently, I liked the car so much I simply wanted to buy it, hassle-free. My sales contact was Doug Kaufman. He is young, enthusiastic, and was courteous at all times, always thinking of our comfort and concerns first while we were there. On Saturdays, they bring in buffet-style lunch and feed everyone - customers & staff alike. It was delicious and as we were there for a couple of hours - through the lunch hour - it was timely! Both he and another employee independently mentioned the buffet to us. Once the situation was appraised, Doug introduced us to John Zepernick who went over all the financing details with us. He, like Doug, was thorough and very pleasant. Both Doug and John genuinely seemed to really enjoy their jobs and working for Franklin Ford-Lincoln. The sense that they were happy there made us feel even more at home. It was 5-star recommendation all the way around. I will definitely recommend them to anyone I know who is in need of a new or used car.

JoeDAC

20 de sep. de 2015

I was look for an F 150 that was equipped with a configuration that was hard to locate. Not only did Brian find the truck he had it brought to the dealership for our review. He was not pushy but he kept in contact through the process. He was also very knowledgable as to the features of the truck. We shopped at 5 other truck dealership, but none of them where as knowledgable and informative of Brian and the Franklin ford team the accessories manager was also most helpful. Once to the fiance office once again we were treated with with with the opportunity to work with a gentleman with 35 years experience, he made it easy and was helpful with our purchase of an extended warranty. Thank you Franklin Ford

Dave

19 de sep. de 2015

Put simply, there is no need to look anywhere else for a great experience. Wendell Sherrell is an outstanding salesman and I wouldn't buy a car from anyone else. We've purchased 6 or 7 cars with him over the years and each time has been great.

TOMMY BASSMAN

18 de sep. de 2015

I HAVE BROUGHT A LOT OF CARS BUT DEALING WITH FRANKLIN FORD WAS ONE OF IF NOT THE BEST EVER. I TOLD THEM WHAT I WAS LOOKING AT AND WHAT I HAD TO TRADE AND WHAT I WANTED MY PAYMENTS TO BE. I FILLED OUT THE CREDIT APP AND THAT AFTERNOON I WAS IN THE TRUCK AND PAYMENTS WHERE I NEEDED THEM TO BE.. THEY WAS NO WE CANT DO THAT WE CANT GIVE YOU THIS NO YOUR PAYMENT WILL BE A LOT HIGHER IT WAS ALL YES WE GOT YOU DONE...SO MATT AND THE PEOPLE THERE IS GREAT.. GO BUY FROM THEM. I HAVE TOLD 3 PEOPLE TODAY TO GO THERE..

Jay

17 de sep. de 2015

I recently bought a new F150, Adam Hawkins was a great salesman to work with through the process, he made it a great experience buying a new vehicle. The whole staff was a pleasure to work with, defiantly will use them again in the future.

Terry Copley

14 de sep. de 2015

Jeff and the whole Lincoln crew did a great job!!!

Kelli H.

10 de sep. de 2015

I had a great experience while purchasing my new Ford Escape. Rafael was very nice and Made me feel very comfortable during the process. Everything went smoothly. Also, everyone I dealt with From the beginning to end had excellent customer service. I would definitely buy from him again!

Gabby

9 de sep. de 2015

Everyone at Ford/Lincoln Franklin is very helpful and seems to be committed to making things right. Marcus Hartley was a great salesman and continues to make sure I am enjoying my MKC.

chuck ii

6 de sep. de 2015

ALL IN ALL GREAT CAR BUYING EXPERIENCE. MARKUS HARTLEY AND MARCUS SMITH ARE TOP NOTCH CAR PEOPLE. VERY SATISFIED WITH THE WHOLE EXPERIENCE.

Bill H.

6 de sep. de 2015

Everyone I talked with was very friendly and helpful. Pat in particular was great. He answered all my questions and made sure I was satisfied with my decision. While negotiating the price of the car, they were courteous and willing to openly discuss what went into their price. The facilities were very nice and their children's area was really helpful with my child. I purchased a used vehicle, and would go back when I need another. I would recommend them to anybody.

dee

6 de sep. de 2015

If you want service after the sale check out Markus Hartley. He truly cares about his customers. I had an issue with my F150 which I purchased at Ford Lincoln of Franklin. Markus heard about my dissatisfaction and went out of his way to get my issue handled. He didn't even sell me the truck! I was absolutely impressed!

26nevils

6 de sep. de 2015

I had a great experience at Ford Lincoln of Franklin. When I went in I was not exactly sure of what I wanted. Everyone was super patient especially my salesman Wayne Coffee. I will definitely return in the future.

Mardyscales

6 de sep. de 2015

Everybody there was awesome! Everybody smiled and was willing to help with anything I needed help with. My salesman Wayne Coffee was so personable and understanding. I had a great experience thanks to him

Sbaugh

6 de sep. de 2015

Very helpful and knowledgeable. Will recommend Mr. Wayne Coffee to all of my family and friends! Very Professional. Returned all phone calls promptly and answered all questions and concerns I had.

navgirl

6 de sep. de 2015

Ford Lincoln of Franklin proved to be a 2nd-time winner for me. I had previously leased a Lincoln MKZ from this dealership and loved it. Recently, I bought a 2015 Navigator and was delighted with the salesman Markus Hartley and the deal he was able to provide.

David 4491

6 de sep. de 2015

Marcus Hartley was our salesperson. However, we never felt pushed or pressured by him or anyone at the dealership. Marcus was very professional and knowledgeable. He listened to our needs and showed us cars that met our requirements. Even during our negotiations, he remained helpful and friendly. I have recommended Marcus and will continue to recommend him without hesitation.

chuck no 2

6 de sep. de 2015

VERY PROFESSIONAL LOOKING DEALERSHIP. MARKUS HARTLEY WAS VERY KNOWLEDGEABLE AND MADE ME FEEL AT EASE. ALL IN ALL IT WAS A VERY PLEASANT CAR BUYING EXPERIENCE. I ALSO ENJOYED MY TIME IN FINANCE WITH MARCUS SMITH WHO WAS VERY NICE AND KNOWLEDGEABLE AND THINGS WENT VERY SMOOTHLY. TO TOP IT OFF THE DEALER GREG BROWN DROP BY TO SAY TO SAY HELLO. ALL VERY NICE PEOPLE.

Pats car

5 de sep. de 2015

I bought my new Lincoln from Ford Lincoln of Franklin. The people were very friendly and helpful. Thanks to Markus Hartley for helping find the right vehicle for me. I would recommend this dealership and Markus to anyone needing a new vehicle!

dgreen6201

5 de sep. de 2015

Going on three Fords now and highly recommend Markus to treat you right and feel comfortable that you are getting a fair deal and the auto that you want. Trustworthy and very helpful.

AudreyN

5 de sep. de 2015

Markus was great to work with and found the perfect car for me in my price range. It was the easiest car buying experience I've had. My family has actually purchased two vehicles from Markus because of his great customer service!

HH

5 de sep. de 2015

We recently bought a 2015 Ford Explorer from the Ford-Lincoln of Franklin dealership. Our buying experience was much better at this dealership than at other dealerships that we tried. We got a really great car at a fair price. One thing that made our deal much better than the other deals, that we were offered at other dealerships, was the life guarantee on the engine, power train, and transmission that Ford-Lincoln Ford of Franklin gives to their customers. No other dealership that we talked to could match that! The people that we dealt with, Markus Hartley and Walker Mallory, made this deal easy for us. I would recommend you to give Ford-Lincoln of Franklin an opportunity the next time that you are in the market for a new or used automobile.Herb Horton

Pats car

5 de sep. de 2015

I had a great buyer experience with this dealership and all the people who worked here. Thanks to Markus Hartley for all your help in finding the right vehicle for me. I would recommend this dealer and salesman to anyone who is interesting in buying a new vehicle.

F.S. Hill

3 de sep. de 2015

I have been driving an FJ Cruiser for the last few years but my lease was up and the FJ line was not being continued. Fortunately, some close friends recently purchased a Ford Explorer and I had the opportunity to drive their new car and it seemed like a great fit for my needs. They had purchased their car from Ford Lincoln of Franklin and they also recommended their salesperson, Wendell Sherrell, as someone who was very easy to work with. On the way to the dealership I told my wife that I would rather go to the dentist than deal with getting a new car. Now, I have to change my mind on that because the experience was pleasant and friendly. Wendell lived up to his strong recommendation and moved the process along quickly. There was no high-pressure sales pitch. After getting some information about what we were looking for in the new car, he was very polite and accommodating as were all the employees and I drove off in great new Explorer, detailed and with the tank topped off.

Wildcat1

1 de sep. de 2015

As a loyal Lincoln buyer and new resident of the Franklin area, I decided to stop by Ford Lincoln of Franklin to view their inventory of Lincoln MKC's. I was greeted by Elijah Thomas upon my arrival to the dealership and was immediately impressed by his knowledge and professionalism. He took care to make the experience about the buyer and was patient in answering all of my questions and demonstrating all that the vehicle had to offer. I happily purchased the vehicle (at a great price) and was also impressed with the finance side of the transaction. Marcus Smith was very friendly and patient and a pleasure to work with. If you are considering purchasing a new vehicle, I highly recommend Ford Lincoln of Franklin. Their prices are very reasonable, and I am happy to report that I got a fantastic value on my trade-in. Speak with Elijah Thomas and Marcus Smith, you will be in great hands!

Ron

30 de ago. de 2015

It was very nice of the Ford- Lincoln of Franklin on how the contacted me and kept in touch in my needs of getting transportation, since I had been working abroad for so many years. There professionalism was awesome. Polite and a very helpful. The employees were very courteous in the help getting the services you needed. Thank you all for assistance Special thanks to Walker Mallory in him helping me through the process. Ronald D. Hodges

William V

30 de ago. de 2015

Ryan Maples was wonderful. He went out of his way to make sure everything went smoothly. He even shot and posted a video to youtube detailing the truck before I drove to Franklin to ensure it was the right truck for me. The service department did several repairs to ensure the car was up to standards (the truck I purchased was 12 years old). It was the easiest process I have ever experienced with buying a car.

AlexB

26 de ago. de 2015

We enjoyed the experience of purchasing our new C- Max from this dealership. Our sales rep , Ryan Maples was knowledgeable about the car and it's features. Everyone there was friendly and helpful. I would recommend this dealership to anyone looking to purchase a car.

GG & Paw Paw

20 de ago. de 2015

We were the first new truck sale by Mike Holiday (sales rep.). It was his first week at this dealership, where he was a California transplant. He was very experienced but also laid back, no pressure and answered all our questions. We feel that he was perfect for us and made us feel very comfortable with the entire process. The dealership was fair and honest, would recommend them to all our friends and family!!

Kelsey

19 de ago. de 2015

Having never bought my own car before, I was pretty anxious about what the process would entail. Within minutes of walking into Ford Lincoln of Franklin, we were greeted by the owner who made sure we were being taken care of. Emmanuel, my sales rep, talked with me about what I was looking for and patiently tagged along as I test drove three different vehicles. He was thorough in explaining the features of each and was NEVER pushy - which is something I greatly appreciate. After visiting another dealership and getting the "what else are you looking at? Oh you don't want that!" speech, I had even more appreciation for Emmanuel's patience and knowledge. He never once bashed the other types of cars I mentioned but he didn't have to - the Ford vehicles really can't be beat compared to the other options right now. After deciding on the 2016 Explorer, I told him what features I wanted and he helped make sure I got exactly what I wanted for a price that I was comfortable paying. Overall, I had an excellent experience with Emmanuel and the others at Ford Lincoln of Franklin and they have definitely earned my, and my family's, business.

R & K

17 de ago. de 2015

Mike Holladay made the purchase and trade process effortless for my husband and me. He patiently and quickly answered our numerous questions over the couple of weeks while we evaluated our choices. He provided wonderful customer service from the bottled water on the first hot day we arrived to walk the lot to the moment he took time to make sure our phones were synced to the car before we drove away. He was very attentive to our time and did not waste a moment once our decision to purchase was made. Buddy Victory was very helpful with the volumes of paperwork and offered us a great deal on the permanent protection product which meant we never had to wax our car. Everyone at Ford Lincoln of Franklin went out of their way to make this major decision painless.

Heather smith

17 de ago. de 2015

This was my third car with these two- Rafael and owner Greg -- they both are so amazing that I stay In touch as I like them as friends and want to know what's happening in their lives. The fact that u can try to buy somewhere else the best deal and best service and best care if always back here at my home dealer.

CSimp

17 de ago. de 2015

Recently purchased a new F150 Lariat Super Crew; Excellent selection; Greg Gibbs was my sales associate and he did an awesome job; very pleased with this vehicle and the buying experience!

Christian

15 de ago. de 2015

the process was unexpectedly smooth quick and painless. with this being my first car purchase I didn't know what to expect but my Saleswoman Tori helped me from day 1 and couldn't have been any more helpful. i love my car and the experience couldn't have gone any better. definitely recommending not only Tori but this dealership as a whole.

Pleased and Happy

15 de ago. de 2015

I recently bought an Expedition and the experience could not have been any better or smoother! Everybody I dealt with was super professional and helpful! I will definitely be using them when I purchase another car.

Alan S.

13 de ago. de 2015

We went in to the dealership "just looking" to trade in our vehicle and purchase a truck. We ended up buying a truck that day! Doug Kaufman, our sales rep, was so knowledgeable and helpful, and we believe that we got the best price of anywhere in town. It turned out - through no fault of Doug's - that the truck we purchased did not have an important feature we were looking for. He and the dealership's owner immediately rectified the situation and found a new truck for us with the feature. People often dread purchasing a vehicle; it is a huge investment and car salespeople often have a bad "rap". But we have never experienced such an accomodating and friendly staff! We will definitely return for all of our vehicle needs!

RonB

13 de ago. de 2015

I asked Jeff Dawson some questions about what my options will be when the existing lease ran out in March 2016. I was interested in an early-bird transition to another vehicle. He explained that an early-bird option did not exist for my lease. He then got their buyer to look at my car and said they would buy the car out of the lease so I could lease or buy another new vehicle. I wound up getting out of the lease 7 months early and leasing a new MKC for over a hundred dollars a month less and for a 36 month not a 39 month lease. Jeff and all of the other people I talked to were very helpful in helping me understand the new lease and warranty information. I will definitely recommend Jeff and Ford Lincoln of Franklin to anyone who is looking for a new or used vehicle.

John D.

13 de ago. de 2015

We bought a quality automobile at an attractive price. We were treated well and got to the bottom line fairly quickly. The follow up paint job that was promised was done promptly and professionally. We enjoyed our time with our salesman, Ryan Maples. We can recommend this dealership.

New Car Owners

11 de ago. de 2015

We spent hours test driving and exploring Ford with sales associate Louis Dorsey. He was fantastic. He was patient, knowledgeable and helped us find the perfect Ford. We highly recommend Ford of Franklin and Louis Dorsey for your car needs.

Super Satisfied!!!

8 de ago. de 2015

Just bought the nicest car ever!!! Ryan Maples was an outstanding Sales Representative and really took the time to find the perfect vehicle for us. We test drove several cars and finally chose the one that fit our needs combined with our monthly payment. He was very patient with us and allowed us to make a strong, solid decision about our likes and dislikes. I have already told several colleagues how the buying experience was what sold us on this car. My MXK is beautiful! I purposefully haven't had a car payment since 2001, but this was great service and selection all in one place. My husband's next car will most definitely be from Ford of Franklin, from Ryan!!!

Friends from South Alabama

7 de ago. de 2015

My wife and I recently purchase a vehicle at this facility. It was a lot different from buying at other lots. First of all we live in Dothan, Alabama. That is 300 plus miles to the south of Franklin. We started looking online for a late model F-150 (after extensive looking in our area).The prices were about $6000-$9000 more in our area. After finding our future truck on line, we could not believe the price on the internet. After several phone calls and emails to Walker Mallory we decided it was worth the drive to check it out. Well two days later I had my new (to me) truck in my drive way. The whole experience was so smooth it seem like a dream. I believe everyone that was employed there became our good friends (including the owner). Being there at lunch time...They insisted on buying lunch for us. This is a"People friendly" place that other dealerships could take lessons from! Next trip to Tennessee I think we'll stop and say "Hi" to our new friends and maybe offer to buy them lunch...

ktandmax

5 de ago. de 2015

Thank you Ford and Wendell Sherrell..The experience we had was an easy simple deal with Ford providing exactly what we needed and wanted. Our Sales associate was fabulous and we have bought cars from Mr. Sherrell before. He is a true asset to Ford. We bought the 2015 ford edge and it is truly everything we were looking for.

Steve

4 de ago. de 2015

Walter, Bobby, and Buddy, all did an excellent job. We were very pleased, also, I love my new Ford truck!

W. Logan

1 de ago. de 2015

I just recently purchased a new 2015 F-350 DRW lariat from Ford of Franklin. I would like to thank Brian Ford of the sales staff and Matt Troconis the new car manager for a great experience. They did not have in stock the truck that I wanted but was able to locate and retrieve it from another ford dealer over 350 miles away. Working with them was easy and they communicated very well thru emails and cell text. Bought the truck un seen, and was very pleased with it when it arrived. Another great staff member is Buddy Victory. They all worked very hard to deliver customer satisfaction. This is the 2nd super duty truck that I have purchased from Ford Of Franklin. So do yourself a favor and quit shopping and go on down and see the folks at Ford of Franklin and let them do what they do best. (SELL). Thank, Walter

AGH

31 de jul. de 2015

I recently completed a new vehicle purchase with Ford Lincoln of Franklin. The experience was terrific. I was in the market for a new F150 and had stopped by the dealership to look. That's when I met Gary, who approached me in passing, and offered me with information on the truck with no discussion of buying. I chose to follow up with Gary, and move forward with a vehicle purchase. I was surprised by the lack of pressure. I am one to take a lot of time to make decisions like this, and I don't rush them. The customer service, politeness, and ease of openly discussing costs allowed me to make a decision to move forward with the purchase. The Ford Lincoln of Franklin Team was very respectful and ensured the customer came first. This was the best experience that I have personally had purchasing a vehicle.

Mike G.

31 de jul. de 2015

I wanted a larger truck and as many do began my search on the internet. I received a prompt response from the internet team at Ford Lincoln of Franklin. I stopped by to see a particular vehicle that I was interested in and knew that this was the kind of dealership that I wanted to deal with based on my first impression. There is always apprehension in purchasing a new vehicle but from the beginning to driving home in my new F150 it was as easy and pleasant as I could have ever wanted it to be. Patrick Carlson was my salesman and he could not have been better. He was knowledgeable helped in every way possible to help me find a truck that would meet my expectations. Patrick and the staff at the dealership were great to deal with. They were fair in their trade offer for my trade-in; they did everything they could to help me find all the available discounts that I was eligible for and secure a great finance rate. Normally car buying can be stressful this was the easiest and most relaxed purchasing experience that I have ever had. Even completing the paperwork was easy and enjoyable with the finance manager. The sales manager and even the owner stopped by and introduced themselves and thanked me for being there. Customer appreciation is alive and well at this dealership! I am old school and take seriously giving out a recommendation but in this case I have no problem giving Patrick Carlson and the dealership at Ford Lincoln of Franklin at 5 star rating and recommending to anyone that they should give them and chance to earn your business!

Stan T

30 de jul. de 2015

I recently had a most satisfying purchase experience while at the Ford-Lincoln Dealership of Franklin. I was particularly impressed with the friendly and helpful attitude exhibited by the individuals comprising the "front" staff, from the owner to the sales personnel. The facility was outstanding and welcoming - and in no way overwhelming. I was especially appreciative of the mural on an interior wall that was dedicated to Veterans. My purchase was handled by Greg Gibbs. He was knowledgeable, personable and very patient with my questions and lack of familiarity with the buttons and bells now prevalent in most new vehicles. Gregg did all he could to make me feel comfortable with the process and the decision I made to trade with the Dealership. I feel he would be an asset to any organization and having individuals of his caliber as members of the work force is a credit to Ford-Lincoln of Franklin.

Jacquelynn K

27 de jul. de 2015

I recently purchased a used vehicle from Ford Lincoln of Franklin and was amazed at what a great experience it turned out to be. My salesman, Douglas Kaufman, was courteous, straightforward, and more than helpful at every step of the process. I had been test driving the same vehicle at other dealerships & the difference was shocking! Mr. Kaufman was very knowledgeable about the vehicle & was willing to go above and beyond to answer any questions I had, without giving me the same old "salesman" routine. The sales manager, Matt, was also straightforward and friendly, and willing to accommodate me with the requests I had. The financial part, which is most often the worst, was a breeze b/c of Jon. His experience and willingness to help get us a good deal was outstanding. Additionally, my 3 year old nephew was with us and the facilities were great for kids! He loved the playroom and toys they have there. I will definitely recommend my friends and family to purchase their next car from Ford Lincoln of Franklin!!

Carol

24 de jul. de 2015

Pleasant experience,staff was very courteous and well informed about the features of the vehicle that we were interested in.

Judi T

23 de jul. de 2015

I had a great visit and buying experience with the team and Brian Ford. He was very helpful and enjoyed working with him, Would say anyone interested in a vehicle should see him . Thank you, Brain. I'm enjoying my new truck very much. Judi T.

Doug Crosier

23 de jul. de 2015

Purchased a new Ford Edge from Wendall Sherrill at Ford of Franklin. I told them the color and model I wanted and they stated they would find it. I had researched the trade-in value of my auto and they met it. They found my Edge 21/2 hours away and I took delivery the same day. Wendall is an experienced car person and a gentleman!

Audrey J Vesey

22 de jul. de 2015

I would like to thank my salesperson Rafael Figueredoand the staff at Ford Lincoln of Franklin for the wonderful help and obtaining me the car that I was looking for really enjoying it recommend them very highly for the next vehicle you're looking for friendly courteous and they go out of their way to help you obtain the vehicle you are looking for. Recommend them for your next car.

Albert Xavier

21 de jul. de 2015

My salesman Jeff Dawson courteous friendly knowledgeable..Before I left he synced my phone and told me all about the features of my new car..Any questions that I asked he was able to answer..He is the first salesman I have met in my sixty years of buying cars that had all the answers I was simply amazed.. Most of the time you get well let me check and find out.. The person that did all the paper work he gave me a chance to choose what ford had to offer after sales..

Herb Horton

21 de jul. de 2015

We recently bought a used 2015 Explorer from Franklin Ford. We got an excellent vehicle, but we were also considering a very similar vehicle from another dealership close by. The reason we went with Franklin Ford was the people on their staff. We were treated very kindly and with great courtesy. Their staff was not pushy but very helpful in making our decision. I would recommend that you go by and visit the kind people at Franklin Ford before you make your next purchase. You will be treated with kindness and courtesy. This purchase was our 8th Ford. You can't beat a Ford!

Ross K

20 de jul. de 2015

I am in financial sales and am commissioned so I am not the type of person who writes negative reviews. But if this review can give the customers reading it a little bit of ammunition as consumers, I have done my job. It is this simple: if you are buying a NEW Ford vehicle, if you go through Ford Of Franklin, good credit or bad credit, you are getting screwed. I usually give people the benefit of the doubt because a lot of times, customers are emotional, indecisive, and uneducated. That last part by the way, Alex, is important for you to learn (uneducated) especially since you've been on the floor there for 2 months and probably have only been in sales for 2 months.I don't know if you have this freedom on the sales floor because Daddy got you your job, but you have to educate your clients in order for them to move forward with you. I am leaving this review so it can benefit this dealership also, and I hope that the owner reads this and learns to train his sales guys a little better before you let them out of the nest.To make a long story short. I was buying my leased vehicle of two years. I walked in and that was the first thing I said to Alex and anyone that crossed my path. It took me 6 hours. SIX HOURS, to get to what the payments would look like and Alex kept trying to sell me on a new vehicle buy. Which is fine, but they were offering me a 2015 Focus SE, 4 thousand down, payments were around 490 a month. Credit was banged up, but I still felt like I was getting ripped off. They were trying to bump me from tier 5 to tier 3 or 2. Buddy (the finance guy) was very helpful and was the only person in my 8 hour nightmare at this sorry excuse for a dealership who provided me with answers. Alex, the new kid, ran me around and wasted my entire day. This dealership just cannot produce the results like Two Rivers Ford of Mt. Juliet (yes that is a plug in please check that dealership out, you will save ALOT of money)But guess what? Today I am driving a 2016 Ford Fusion SE (27k MSRP), bad ass car, 0 money down, payments are around 460 a month over 60 months 1.9 APR. Two Rivers Ford. If you are going to buy a Ford Vehicle in the state of TN, you HAVE TO GO TO TWO RIVERS FORD. They offer wholesale pricing and their guys are not commissioned base so they aren't going to try and screw you. TWO RIVERS FORD gave me a deal that FORD OF FRANKLIN would have run at least 5k down and my payments would have been well over $700. I am now driving the vehicle I want, at the price I want, no money down. And could not be happier. If you have a flipping GPS, put in Two Rivers Ford and drive to Mt. Juliet. They are wholesalers and will save you boat loads of money and will treat you like family.To the owner, please put Alex through training again. Just because his dad works there does not mean he should be free to roam around without supervision. He also took off my license plates on my lease. I drove around WITHOUT license plates because this kid took them off before I was even approved for financing. Consumer reading this. PLEASE GO TO TWO RIVERS FORD IN MT JULIET. You will absolutely not regret it.-Ross K

Sabrina

16 de jul. de 2015

Great experience again. Our family bought both of our daughter's their first car at Ford Lincoln of Franklin and Rafael was our salesman both times; he was kind, patient and went the extra mile by jumping in the car and syncing up bluetooths, showing how all the settings worked and letting us know we could call anytime. The place is beautiful, comfortable so waiting is not a bad experience for paperwork. All of the employees are top notch friendly and funny. I would highly recommend this dealership and sales person.

KLambert

16 de jul. de 2015

My husband and I live 7 hours away from this great dealership however we would not go anywhere else! We had searched for a vehicle and dealt with many dealerships in our run for our Range Rover Evoque. When we contacted Ford Lincoln of Franklin, we were treated with great customer service and our sales representative, Walker Mallory, went above and beyond! Buying a car can be a big hassle but this was seamless and easy - even though the great distance! The vehicle was exactly as pictured and described and was delivered to our front door! I am thrilled to have received exceptional service and will continue to work with Ford Lincoln of Franklin no matter where we may live. They know what it takes to be leaders and are customer centered! Great team.

KLambert

16 de jul. de 2015

My husband and I live 7 hours away from this great dealership however we would not go anywhere else! We had searched for a vehicle and dealt with many dealerships in our run for our Range Rover Evoque. When we contacted Ford Lincoln of Franklin, we were treated with great customer service and our sales representative, Walker Mallory, went above and beyond! Buying a car can be a big hassle but this was seamless and easy - even though the great distance! The vehicle was exactly as pictured and described and was delivered to our front door! I am thrilled to have received exceptional service and will continue to work with Ford Lincoln of Franklin no matter where we may live. They know what it takes to be leaders and are customer centered! Great team.

Woody Jackson, Mossy Oak Properties, Tn Land&Farm

15 de jul. de 2015

This was the best experience I've ever had purchasing a vehicle. I always dread going to the dealership to buy, these folks changed my opinion and will get all of my business. I told them what truck I was looking for, the price, and the time frame to buy. Go by and see Ryan, Pat, and Buddy, they will make buying a vehicle a pleasure. Thanks guys, this F250 Super Duty is an amazing truck !

Gordy Berry

13 de jul. de 2015

Thanks again for Touching All the Bases...It was a Homerun for Me..I look forward to telling friends about some reliable Fun Folks....Providing a Great Product.....Sincerely Gordy Berry

J Moore

13 de jul. de 2015

Really enjoyed purchasing a vehicle at Ford of Franklin! Service Department rocks, too!

RickH

12 de jul. de 2015

Henry Ford coud not be more proud of his team at Ford Lincoln of Franklin! My salesman, Jeff, was experienced, knowledgeable and low key. He knew what I wanted and he delivered on all counts. I received a fair trade in value and got a great deal on my new truck. The facilities are immaculate and my son and I were treated to an awesome lunch in the dealership break room on Saturday when we picked up my new 2015 F-150 FX4 Platinum! Buddy in Finance was awesome and made the end of the car buying experience simple and painless. Needless to say... you won't go wrong at Ford Lincoln of Franklin!! If you are not happy, just tell them and they will make it right!

Christy

12 de jul. de 2015

I found vehicles I wanted to look at online and called about their availability. Our salesman, Markus Hartley, went to the dealership from home when he received my call to check to see if they were there. When we arrived the next day, both vehicles were ready for us to view. We test drove the one we liked and the price was the most reasonable we had researched. We wanted to buy locally in our own city but could not pass up the experience we had with this dealership. We have bought several vehicles over the years and this was by far the best. Thanks Franklin Ford Lincoln!!

Randy

11 de jul. de 2015

The GREATEST dealership to deal with!!!! This was the sixth time I have bought a vehicle from this dealership, and it won't be the last. My Salesman Gary Sardynski did everything to help me and kept me well informed about the status of my truck. The whole staff at Ford Lincoln of Franklin will make you feel like family!

Harry & Joyce

9 de jul. de 2015

We recently dealt for our second Lincoln. We were impressed with the quality of the vehicle, the friendliness of all the employees, and the cleanliness of the facility. The most impressive was our salesman, Troy Miller. His honesty and overall knowledge is incredible.

Loyal Ford Owner

7 de jul. de 2015

When I went to Ford Lincoln of Franklin this time it was to purchase my second car from this dealership. They did not have in stock the model and color I wanted but my salesman (Emmanuel) checked and found one from another dealer not too far away. When it arrived it was exactly what I had requested. The staff was professional and courteous which made the transaction very easy. I love EASY.

Susan

1 de jul. de 2015

While visiting family in Franklin, I decided that I would look into options of buying a used vehicle. I currently live in the state of Mississippi however, I lived in Franklin for 11 years prior to my moving. I was familiar with the Ford dealership in Franklin,as we had two Ford cars when we lived there and had them serviced regularly at this dealership. In addition, my brother purchased 2 cars from this dealership in the past couple of years so I knew that they were reputable. This recent experience at the Ford dealership was very pleasant and professional. I was greeted by a smiling female worker in the back lot (I'm not sure of her name) but she was my first impression of what would be a great experience in gathering information and shopping for a vehicle. She was knowledgeable about the two vehicles in which I was looking at, the Ford Escape and the Ford Edge. In fact, she knew that a used Edge had just been brought to the dealership within a few hours of my visit that day. From that point, I was introduced to Brian Ford who was my salesman and he continued with great customer service experience I received at this dealership. As most people know, shopping for a new/used vehicle can be very stressful and overwhelming especially to a single mom. That being said, I couldn't have asked for a better experience. I shopped around the city of Nashville for two days for a new/used car and found very quickly that other dealerships did not offer this exceptional type of customer service and respect. The overall attitude and professionalism of everyone I encountered at the Ford dealership is ultimately why I decided to purchase my car. Brian Ford, my salesman was knowledgeable, accommodating, and very professional. He did not pressure me and I felt like he was very upfront in offering information and a fair price. I was impressed with the whole package that this Ford dealership offered. Everyone I came into contact with was friendly and helpful. I would certainly recommend Brian as well as the dealership to anyone looking for a car.

J. Flowers

29 de jun. de 2015

Ford Lincoln of Franklin is an awesome dealership. We initially went a month before we made our purchase to look and get an idea of what we wanted. Pat Carlson was very knowledgeable about the models and was very informative when describing and explaining the features/options. Once we knew what we were looking for he was very helpful in locating a Ford Explorer with the options we were looking for. We had it transferred from another dealership. The other dealership was in Tennessee but we had such a wonderful experience with Ford Lincoln of Franklin we wanted to purchase from them. During our purchase process we also dealt with Brian Ford. Brian was very helpful and made the process as sooth and easy as possible. We picked up our vehicle a few days later and it is wonderful! I have told several people this is a dealership that they need to buy from when looking for their next vehicle.

Derek and Charity

28 de jun. de 2015

We were tired of car shopping when we just happened to drive by the dealership. We drove through the lot and came across a very nice Honda Accord. Even though we were ready to give up for the day, we decided to ask about the car. Wayne Coffee was our salesman. He was extremely positive and didn't pressure us at all. As a matter of fact, it was the end of the day and he suggested we think about it and contact him the next day. Wow! What a breath of fresh air! The next day, we were actually going to shop around some more. Wayne called and assured us that we would love the car and that it was in our price range. We had given up, but Wayne hadn't. Perseverance, but not pressure. We love our 2008 Honda, and next year, when we are in the market again, we will make it a point to look for Wayne.

R. Allen

24 de jun. de 2015

I worked with the salesman Gary Sardynski on taking delivery of a new Ford Explorer with hard to find particular accessories for my wife. Gary and I worked for an entire day trying to find that one car that had the right accessories and fit my budget. After searching what seamed like half the nation, Gary found that one car that was the best fit. After ordering from another dealership, Franklin Ford provided me with a rental car to use until our new Explorer arrived. I highly recommend Gary and the entire Franklin Ford team. Thanks guys! R. Allen

Blanche Harrison

23 de jun. de 2015

My husband and I were surfing the internet when we came across a 2015 Escape that I fell in love with! Unfortunately the car was sold before I could get back to Tennessee while being on a trip to New Jersey. Doug actually called me to let me know! Well, when I called back Doug was off, and Miss Tori was there to help! (It is nice to have a team member pick up and assist when your out!) When I arrived back in Tennessee after my plane was 3 hours late, I needed to pick up my dog from boarding. I called Tori to let her know there was no way I could make it in to see the 2015 White Escape she had brought in for me. Although saddened and stressed, Tori says to me - " Bring the Dog with you! We are pet friendly" . From the moment I arrived, I was treated with kindness, processes were explained to me and Buddy in Finance was the best!!! My dog Katy was given much love from all the staff! Being it a 90+ degree day, water for Katy and I was most appreciative. Well, be as it may, I did not have all my documents with me coming straight from the airport, but Doug and Tori to the rescue! Both of them cleaned out my dirty 2005 Escape, put my luggage and belongings into the new 2015 Escape and then Doug said- Go get rest see you tomorrow with your paperwork and I will help you sync your phone when you get here! Fantastic customer service!!!! Why would you want to go any where else than a friendly, knowledgeable and respectful dealership than this?? Thank you Doug, Tori and Buddy! Y'all made this experience painless!

Jim Schmidt

23 de jun. de 2015

Franklin Ford made buying a truck an easy decision and process. They put me in what I wanted and gave me the price I asked for it as well as my trade in. Suzanne Sanders was my salesperson. She was outstanding throughout the process. She did not pressure me into anything. Met my needs at every turn. She truly wanted me happy. I would recommend her and the dealership to anyone.

Carrie

22 de jun. de 2015

I have a panic attack every time I think about buying a car. Jeff Dawson made it painless and easy!!! Seriously, I went on my lunch break and was back at work on time with my new car.

harryguns

22 de jun. de 2015

excellent car buying experience, due to my crazy travel schedule had to do the deal over two weeks. Chris Hayes stuck with me, communicated well throughout and got the deal done. Very easy going personality made for a good buying experience. And hey, Lunch on Saturday is a nice perk.

KATHRYN WARE

22 de jun. de 2015

I JUST RECENTLY PURCHASED A 2014 FORD TAURUS LTD FROM THE FORD-LINCOLN DEALERSHIP IN FRANKLIN, TENNESSEE. MY SALES PERSON WAS MRS. TORI CAPPS. MY OVERALL EXPERIENCE WAS EXCEPTIONAL. TORI DID AN EXCELLENT JOB MAKING SURE MY PURCHASE WENT SMOOTH AND BUDDY VICTORY, THE FINANCE PERSON, WAS EXCEPTIONAL ALSO. I CANNOT SAY ENOUGH ABOUT MY EXPERIENCE WITH THIS DEALERSHIP. THEY WERE PHENOMENAL. I WILL BE REFERRING FUTURE BUYERS TO THIS DEALERSHIP. EVERYTHING WENT SOOOOO SMOOTH AND QUICK. I COULD NOT BELIEVE IT. JOB WELL DONE, MRS. TORI CAPPS/BUDDY VICTORY. THANK YOU BOTH FOR ALL YOU DID TO MAKE ME A HAPPY BUYER. SINCERELY, MS. KATHRYN WARE

Eric

21 de jun. de 2015

We were very pleased with our experience buying a car at Franklin Ford & Lincoln. Tori was professional, polite, patient, friendly, helpful and just an overall pleasure to do business with. I would absolutely recommend buying a car from this dealer, and make sure you ask for Tori. She deserves more than just five stars.

Jack A Shaw

20 de jun. de 2015

June 19, 2015 I went car shopping at Ford of Franklin. I met Clyde Maxwell who helped me find the a pre-owned car we wanted at the price we could afford. Mr. Maxwell was very helpful - was not pushy, but was very professional in every way. I would highly recommend Mr. Maxwell and Ford of Franklin.

Burnsbunch04

20 de jun. de 2015

I recently purchased a 2013 Ford Explorer Sport from Troy at Ford of Franklin. My experience with Troy and the dealership was very easy and I couldn't be happier with my car. Troy was very helpful, professional, and truly went above and beyond. I would highly recommend both !

Brian B.

19 de jun. de 2015

I recently purchased a 2015 Mustang from the kind people at Ford of Franklin. They helped me more than I could ever imagine. I would highly recommend this dealership. Gary, Coach, Daniel, Chris, and many others were involved in the great experience I had here. Love my new ride and you will to. The customer service is unparalleled. Thanks to everyone there. I'll be back! -Brian

Danny Nicoletto

18 de jun. de 2015

bought a new 2015 ford transit connect from Patrick Carlson at ford lincoln of franklin, he worked with me to get me within my budget multiple times and even let me test drive and take home a model to see if it worked for me. It did not work and I went with a larger size vehicle and it has been a great new addition to my life. Thanks for the customer service and making it easy to buy a car.

Tim

17 de jun. de 2015

Love my car I bought from them. Pat was great and so was the finance manager John. The only painful thing was signing another car note. These guys are there to help even after you've bought your car.

William Black

16 de jun. de 2015

My fiance' and I recently bought new 2015 Fiesta from here and our salesman was Brian Ford. Brian was very professional and did put a lot of sales pressure on us which we feel is very important. Brian let us test drive the car we like and didn't try to talk us into something we didn't want , which had been done to us at other dealerships. Brian worked diligently on getting us the payments we could afford and made the whole buying experience very pleasant. We will definitely be back whenever the need for another car arises.

Ray D

16 de jun. de 2015

I don't like to spend a lot of time haggling over price but I do want the best deal possible. Ford of Franklin gave me what I considered a very fair price without much push-back. The buying process was quick and professional. I'm 51 so have bought a few cars in my life and no other dealer has exceeded the professionalism and friendly atmosphere of Ford Lincoln of Franklin. Thanks to Clyde Maxwell and the whole team at Ford.

Cathy H

15 de jun. de 2015

I recently purchased new Focus from Wendall Sherrell. He was great. It was over 90 degrees outside and he walked all over the huge lot with me telling me everything I needed to know about the cars with no pressure whatsoever. He took care of the paperwork very quickly and made the whole process very easy. I love my car!

Melissa N

12 de jun. de 2015

We were "sort of" looking at getting a new truck, since our 2003 F250 was getting up in years and miles. We meandered through the lot at Ford Lincoln of Franklin, admiring the new F150s but still a little confused about what we really wanted. The team at FLF helped us clarify our goals and needs, and were extremely patient with us as we spent two whole Saturdays thinking it through and driving several different vehicles. They even fed us lunch twice. During the week, Rafael sent us a couple emails with possibilities from other dealerships in other states that might hit all our must-haves. We felt assisted and attended to, but never were we pressured into buying. That helped us feel like we could take the time we needed to make a good decision. We finally closed the deal on a 2015 F150 with Troy, as Rafael was called away, and Troy was excellent as well. His patience seemed endless as well as his expertise about Ford trucks. We so much appreciated his honesty and integrity. He directed us to Daniel in Finance, and the great experience continued. Daniel was the epitome of kindness mixed with professionalism---the perfect combination for a finance manager. We walked out of that dealership very happy, all our needs met and questions answered, and like we had gained a whole bunch of new friends. We have wanted to go back just to visit, but have refrained--they have a ton of customers all the time. No wonder! I'm telling everyone I know to go see them.

Gregg and Faith Hall

12 de jun. de 2015

We recently helped our daughter purchase her first car. We worked with Wayne Coffee. Wayne was very knowledgeable and gave her good advice on the style/make of car for her. He worked diligently to find and bring the car she wanted to Ford of Franklin. She is ecstatic with her first car purchase and we look forward to returning to work with Wayne and Ford of Franklin in the future!

Michael R

11 de jun. de 2015

I came in to purchase a new car from them. From the moment I walked in Jeff was my guy. I was never hounded. I walked around and looked at some cars then got to meet Jeff. We had chosen out own features and built a car the way we wanted and after a quick search through the database it revealed that there wasn't one in the country like it so we quickly placed an order for a new one. The whole process took only 10-15 mins and I was out of there. I was kept up to date as the car was being built and picked it up the day after it was delivered to the dealership. The whole experience was painless and enjoyable. Everyone at the dealership was friendly and professional. Thank you!

cg

8 de jun. de 2015

The entire team was such pleasure to deal with and the pricing was very fair. Just moved to nashville and this experience was a great start.

George L

6 de jun. de 2015

I purchased a used 2014 Lincoln MKT from Ford Lincoln of Franklin. I live in Illinois and found the car listed on the internet. It looked like new, had low miles on it, had all the options I wanted, and had a reasonable price! I took a chance and drove several hours to buy the car. When I saw it the car was as good or better than Patrick Carlson the salesman had described it. Patrick could not have been more helpful. He really took a lot of time with me and my wife going over everything about the car. Everyone at the dealership could not have been better from the owner down. Next time I decide to buy a car Ford Lincoln of Franklin will be the first place we look!

Sharmayne W

5 de jun. de 2015

I recently purchased a used car from Emmanuel. He was great! Very patient, very nice and very helpful. He went out of his way to make sure I got the car I really wanted. I would definitely buy another car from him and from this place. Hopefully next time it'll be a SUV.

Carlos & Martha

5 de jun. de 2015

We recently purchased a 2015 Ford Escape. The staff was very friendly and professional. They made the process very smooth and easy. They were very accommodating. Each employee, from Sales to Financing were very friendly and took the time to answer our questions and concerns. In particular, Luis Dorsey was extremely helpful and welcoming. We truly enjoyed our experience with this dealership.

Vern

4 de jun. de 2015

We purchased a Lincoln MKX from Ford Lincoln of Franklin. Mr Markus Hartley was our sales representative. We told him what we were looking for and he found the car we wanted at another dealership--the car was delivered to Franklin in a very timely manner. What made the purchase easy was Mr Hartley was very knowledgeable--answered all our questions and provided advice on the car we were buying. No pressure, the price was what we expected to pay and we received what I wanted for our trade. Everyone we had dealings with in the purchase process was great! When we picked the car up, Mr Hartley gave us a detailed explanation of all the features of the car even synced our phones. I would strongly recommend both the dealership and Mr Hartley.

Used Fusion

4 de jun. de 2015

Absolutely NO Pressure to buy. Always felt comfortable with the entire process. Markus Hartley was very patient and informative throughout the process. Will definitely consider buying my next Ford/Lincoln vehicle here!

JamesG

3 de jun. de 2015

My goal was to replace the 2004 Thunderbird I had purchased new with a new Mustang. I mentioned this to Jeff Dawson the salesman I have worked with previously and to let me know if he could find a new Mustang convertible for which a good trade could be made. Ford of Franklin and Jeff came through for me as usual. The car was just what I wanted in a color I liked with all the features that were special to me. Not only did they find the Mustang I wanted, but they treated me right on the trade-in as I had taken great care of it and they recognized the condition as we completed the transaction. Every one there is a pleasure with whom to work. No pressure and no hassles. I love my new ride, thanks to Ford of Franklin!

Mary C.

2 de jun. de 2015

I recently purchased a 2015 Ford Escape. The staff was very friendly and professional. They made the process very smooth and easy. They were very accommodating. Each employee, from Sales to Financing were very friendly and took the time to answer my questions and concerns. I thoughly enjoyed my experience with this dealership.

M.K.LovesHisFusion

31 de may. de 2015

I recently purchased my new 2015 Ford Fusion Hybrid at Ford-Lincoln of Franklin TN after a recent accident with my 2010 Ford Fusion, Also bought from Ford of Franklin. My wife recently bought a Ford Escape. We think Ford vehicles are the best and the sales staff at Ford-Lincoln of Franklin actually make the buying process enjoyable. Special thanks to Wayne Coffee, Sales Associate, for helping me with my recent purchase. I hope he's still around when the need for a new Ford vehicle arises in the future!

Taylor

29 de may. de 2015

Excellent customer service! Made the process go very smoothly for me. I would highly recommend Markus Hartley. Very helpful and very nice. My family and I will be going back to buy our next vehicle!!

Tina & Russ

28 de may. de 2015

We shopped several dealerships over the past year and when it was time to purchase Ford Lincoln of Franklin was our preferred dealership. We never felt pressured to purchase during the process and Gary was more than accommodating when pricing different options and test driving. It was nice to see the owner actually among the sales staff helping wherever he was needed and thanking customers for coming in. We are considering a truck purchase in the future and Gary and Ford Lincoln of Franklin will be at the top of our list as we go forward. Overall a very positive experience and would recommend Gary and the staff to anyone considering an automotive purchase.

David Nordgren

27 de may. de 2015

I drove five hours to Ford Lincoln of Franklin in order to get the exact car I was looking for. I had zero expectations out of this dealership and I was pleasantly surprised at the entire experience. I worked with Patrick Carlson during the entire process and he was fantastic. Patrick was very knowledgeable with the car I was buying and pointed out all of the features and little hidden gems on the test drive. Once the negotiations began, they were more than fair and worked with me to get the payment in my price range. Patrick and team were a pleasure to work with and I would highly recommend Ford Lincoln of Franklin to anyone. I would definitely make the five hour trip if I had to do it all over again. It was certainly worth it. The car was in excellent condition and I couldnt be happier.

Jim S

27 de may. de 2015

Emmanuel O., Sales Consultant was a super guy- friendly and not pushy. He listened to our needs and showed us options that met those needs. Marcus S Budiness Mgr likewise laid out options that met our needs and met sense and dollars and cents. We were quite happy with the atmosphere and with the offer of lifetime power train warranty and opted to purchase the discounted 6 year Lincoln Ford Warranty. We traded in our old MKZ for this MKC and expect to be back in a year or to for another Hybrid to add to this new car and to keep ou Mustang Company. Thanks folks. Dr. S and Mrs. S.

MWS

26 de may. de 2015

This was our first time with this dealer as we are new to the area. We were greeted at the door by the new car sales manager and was placed with a sales rep promtply. Our rep,Clyde, was very helpful and willing to do what was needed to help us gather the info we asked for. After two days worth of visits and changing back and forth between cars, we settled on the one we wanted to try to buy. Clyde worked hard to get us a deal that was good for both them and us. At all times he was upbeat and friendly. While waiting for the finance guy we were treated to lunch at the dealer and had a real nice conversation with the owner who was also friendly,helpful and willing to spend the time we required to make this a great experience. When we meet with the finance guy,Buddy, we again were treated with the utmost respect and felt no pressure to purchase any extras we did not want. Actually, this was my most positive experience with a car dealers finance department I have ever had. In summary,our experience was top shelf all the way.We are customers for life!!

Audio Dude

24 de may. de 2015

I just bought a the new 2015 Ford F150 XLT from Brian Ford at Ford Lincoln of Franklin. All the guys that work there are very professional and new every little thing about the trucks they sell. I suggest anybody looking for a new car or truck please go here. All I can say is great service and great trucks and cars.

Steven S.

23 de may. de 2015

We bought our 2nd C-Max and We are very happy! You can't beat the performance, space and the especially the gas mileage!! Troy has helped us with both purchases and his customer service is awesome. A personable guy with knowledge of all the vehicles and willingness to help make it the best experience.

S Johnson

21 de may. de 2015

I recently bought a Ford Escape at Ford Lincoln of Franklin. I was very pleased with the overall service & sales process. Thank you & I am really enjoying my vehicle.

Mayra M.

21 de may. de 2015

I thought buying a brand new car was going to be a very stressful process - I was wrong! I worked with Tori Capps, she did a fantastic job in easing my nerves. She explained in detail information about the car. I ordered a new 2015 Edge Titanium in April and was told It might be up to 8 weeks before my car arrived, 6 weeks later, Tori called me with great news that my car was ready! Everything is perfect. Customer service was amazing. 2 days after I purchased the car I was called back in to Ford to correct a math error. The honesty of this team in Franklin is amazing. I definitely will recommend them to everyone looking for a great car with great service. I am a happy, happy customer! Thank you Tori and we can't forget Buddy!

Jeff Dawson / Buddy Victory

20 de may. de 2015

This has been our 8-10th car we've bought at this Dealership and we've sent family here to buy as well. We can't say enough about Jeff Dawson (Saleman) and Buddy Victory(Finance) for always making it a great experience and always finding the exact Car/SUV/Truck we have wanted. We are picky people when it comes to our cars and have always found what we wanted out of state at other dealers and they have always had no problems bringing in that vehicle to their dealership for us to take home. If your in the market for new or used car and a great place to buy from.... Look no further that Ford of Franklin and Jeff Dawson and Buddy Victory. Thanks again for getting the exact Ford Flex we wanted.

Alan E

20 de may. de 2015

Gary Sardynsky did a super job getting me the car and deal I needed. I give him my highest rating. He was extremely knowledgeable and dedicated to helping find a great vehicle.

ACIngram

19 de may. de 2015

I purchased a Lincoln Navigator from Ford Lincoln of Franklin, this was my first car purchase in a while.....was not looking forward to the process, having had bad experiences in the past. BUT....Bo Biddle our Sales Consultant was awesome to work with. The financing office was great as well. They both made the purchase a true pleasure. If you are looking to purchase a vehicle, you will not be disappointed with your experience at Ford Lincoln of Franklin.

Joe in Atlanta

15 de may. de 2015

I just leased a new Ford Fusion through Ford Lincoln of Franklin and it was a great experience. I got my vehicle through their internet sales group as I live in Atlanta, Georgia. My salesperson was Tori Capps and she couldn't have been more helpful. She was great to work with and super responsive to every question and issue that I had. She provided me with options to consider and helped me make the best decision for my new car. Once I knew what direction I wanted to go, the whole process was quick and easy. They gave me a great trade in value for my old car and even had the new car delivered to me in Atlanta! I couldn't be more pleased with my experience and would definitely recommend Tori and Ford Lincoln of Franklin!

Frustrated

14 de may. de 2015

Out of state buyer and purchased used Prius from dealer. Sales rep was helpful and respectful. However: 1)There were no manuals in the vehicle and electronics a bit confusing 2) The trade in value for our used Lincoln MKZ was not as high as I think it should have been (Those two are somewhat minor, however #3 is troubling) 3) I did not have my title, so had to mail it to them and they got it within a week. Now over 2 and 1/2 weeks later I do not have the info I need to get my tag and title. Called 3 times to a manager and salesman and left messages, but no call back. Finally got an employee today who explained that since I live in a state where property taxes are paid with the tag, that they have to send me the info I need and I have to get the tag and apply for the title. Somehow that info was just not getting to me and no one was responding to my phone messages. So,if you come from out of state to purchase a vehicle there, make SURE you are clear on the process of getting a tag and/or title and have a contact number at the dealership for workers who deal with that paperwork.

Brad

14 de may. de 2015

Purchased a SUV from Franklin Ford and the experience was wonderful. Our salesman Rafael Figueredo was excellent. He was a true professional and made this a painless process, I highly recommend Franklin Ford for your next car purchase, you will not regret it.

PatrickW

14 de may. de 2015

Patrick Carlson was my sales consultant at Ford Lincoln of Franklin. He was awesome. I purchased a used car for my girlfriend and he helped me keep it a surprise for her! They also got me a way better interest rate than my own bank that I've been using for years! Definitely coming back there to purchase my next car!

Lou

12 de may. de 2015

We recently had our Ford Escape serviced at the dealership and were very pleased with the service. After giving the Escape to a family member we leased a 2015 Escape and were fortunate to work with Jeff Dawson, Sales and Leasing Consultant, he handled everything for us and made the experience very pleasant. We will certainly consider Ford Lincoln Franklin for our future auto needs.

Patricia F. Orchanian

11 de may. de 2015

My experience dealing with Ford/Lincoln was simply excellent and could not have been better! I first looked at the dealership on the Internet and gave information to contact me. Within 15 minutes, Salesman Mr. Jeff Dawson called and helped me in looking at some vehicles offering his services in looking and deciding what I would like to have. My experience via the telephone and also in person was the best I could have experienced.A great salesman but also a very nice gentleman in every way. All of the personnel I met with were simply fine people and my experience overall was EXCELLENT.

Duck Smacker

11 de may. de 2015

Good experience Easy to work with xxxxooooooooooooooooxxxxxxxxxxxxxxxxxxooooooooooooo

Walter C.

6 de may. de 2015

I have owned Lincolns for many years. I recently purchased my third Navigator. This is my second experience at this dealership. I would like to thank Clyde Maxwell and Marcus Smith for making this a smooth process. I very much appreciated the personal attention from Clyde to facilitate this deal. I have worked with him for the past three years. He has always shown professionalism, friendliness and knowledge of product. I look forward to receiving my title and hitting the road in Navigator comfort!

the Rays

5 de may. de 2015

We recently decided to trade in our Focus for a new car. Not sure if we wanted a Fusion or an Escape, we spent a few weeks wandering the lot, going on the Internet, and talking to Wendell Sherrell. He was knowledgeable, informative, and patient, quietly helping when we needed him and backing off when we just wanted to look. When he wasn't there, Markus Hartley also helped. We finally decided on an Escape, but there wasn't one on the lot with all the features we wanted, so Gary Sardynski searched till he found one, then made sure it got to Franklin quickly. Marcus Smith helped us with financing and it went very smoothly, without a lot of the back-and-forth you can be asked to put up with at other dealers. The owner, Greg Brown, touched base often to ensure we would have the best possible experience. We appreciate everyone's friendliness and helpfulness and will be back to deal with them in the future. Thanks, guys!

habibjones2000

5 de may. de 2015

The salesman are very nice and knowledgeable. My salesman Wendell did a great job finding a vehicle I wanted. Managers can be a bit pushy to close the deal, but they do offer good deals. I received a lifetime power train warranty. Once you do buy the follow up customer service is outstanding.

John H. Greenhill

4 de may. de 2015

First I would like to say thanks to you'll for no pressure. I have never been to a car dealership that everyone was so nice. I will tell all my friends about you'll and the facilities was so clean and everyone was willing to help me and was so professional.

Dr. Garry Vermaas

3 de may. de 2015

I recently bought a new car from salesperson Wayne Coffee. It was a joy to work with Wayne. He was very responsive and helpful. I would highly recommend Wayne and Ford Lincoln of Franklin.

Dave B

2 de may. de 2015

I just bought a new Fiesta....I have purchased all of my new cars from Ford-Lincoln of Franklin since moving to Tennessee from NY in 2008. Tori Capps was extremely helpful during the entire purchase process and continues the tradition established by sales reps at this dealership of being knowledgeable, easy to work with, and making the customer "Job 1". This dealership does not disappear after the sale, instead they stand behind their product and treat their customers in a way that makes one feel valued and important, and I plan to continue to buy my new vehicles from them, and would recommend that others visit the dealership and experience car-buying the way it should be! 5 stars (out of 5!!!)

AnnieF

30 de abr. de 2015

The team at Ford Lincoln of Franklin was very respectful and pleasant. I requested information online & was contacted promptly by Doug Kaufman, internet sales & leasing consultant. It was easy making an appointment with Doug & from start to finish of my appointment, everyone I spoke with at the dealership was enthusiastic and friendly. This experience was in stark contrast to my vehicle purchase a year ago another dealership where at every turn in the buying process there was a problem that led to severe dissastisfaction. At Ford Lincoln of Franklin they provided several purchase options and worked very hard to get me a price that fit my budget and overall they worked to make me happy. I am very pleased with my experience there and would recommend the dealership to all.

Stingray14

30 de abr. de 2015

I searched on-line for several months, across the U.S. to find what I was looking for. Franklin Lincoln Ford just happened it and after a brief chat, we were signing papers. I let them know that I was in between meetings, and they were very focused on getting through everything quickly for me. Troy Miller, Tom Day and Dan Cox took very good care of me. Dan even went to the extra effort of delivering my vehicle to my home!! That is service!!I would highly recommend this dealership to friends.

Kati

29 de abr. de 2015

I just purchased a Ford Fusion from Ford Lincoln of Franklin this past weekend. Troy Miller was one of the sales associates who assisted me during this process. I had recently had a terrible experience at a car dealership across the street from this Ford dealership and was kind of over the car buying process. However, Troy and his team made everything easy and seamless. I never felt pressured into purchasing, and they were able to work with me on the price to get me down to a monthly payment I was comfortable with. Overall the car buying process was a breeze and I honestly feel like I received a pretty good deal on my car. I highly recommend given them a whirl!

Michael B

29 de abr. de 2015

Pat Carlson was our salesperson. He steered us through the process of buying a used car in a professional and friendly manner. We are very satisfied with everything about this experience.

Marilyn Adams

24 de abr. de 2015

I had an exceptional buying experience with Mr. Wendell Sherrell at Ford Lincoln of Franklin. I spoke with him by telephone and described what I was looking for in a vehicle. I explained that I my schedule was full and that I could not come to the dealership immediately. He assured me that there was a great vehicle in their inventory to meet my needs. When I finally arrived at the dealership, everyone I encountered was friendly and professional. Mr. Chris Russell made the financial portion of the transaction hassle-free. I drove away in a wonderful vehicle that meets my budget and lifestyle. I feel that Wendell Sherrell really listened as I explained my needs in a vehicle and he delivered exceptionally. I highly recommend Wendell Sherrell and the Ford Lincoln of Franklin team. This dealership is totally different from other dealerships who use high pressure sales tactics, price haggling and embellishments with buyers.

JB

24 de abr. de 2015

We had bought several new vehicles from Ford Lincoln of Franklin, this time we were in the market for a used Lincoln, Tamar Day provided excellent service in getting us in a very nice MKZ. Thanks again Tamar.

Mike M

23 de abr. de 2015

I recently bought a used car from them. It was an extremely smooth transaction! They loaned the car for me for a 24 hour test, which was a great way to know this was the vehicle for me. The price was near wholesale and the condition flawless. A few days later I retunr to dealership, bought the car and drove home with a fresh detail and a full tank of gas! They even had a guy drop by my house to remove a door dent. Highly recommended!

Ron M.

23 de abr. de 2015

From Suzanne Sanders' sales expertise, which was just right, to all the others supporting her, my experience was excellent! I'm looking forward to many years of experience with this company. They made getting my Lincoln MKC "almost" as pleasant as driving it!

Royce Harrell

20 de abr. de 2015

I initially contacted Ford corporate re info on the new 2015 F150 and then made contact a few local dealers. Bo Bibble with Ford Lincoln of Franklin contacted my by email and then by phone. He was the easiest person to work with. No pressure but always available to answer questions when I was ready to move forward. I ended up doing a special order and he coordinated the entire transaction. I would highly recommend Bo to handle your purchase.

Andrea

16 de abr. de 2015

Tom Day made finding the right car a breeze. we weren't ready to purchase that day, so he introduced us to his wife who helped us wrap up the deal the following day. We ended up purchasing the first car we had looked at because passing up a 2014 focus with 16,000 miles for a great price would be crazy of us. He was very friendly and wasn't pushy at all, unlike the guys at the kia dealer who immediately started downing ford as soon as it was mentioned. Tom & the rest of the staff kept it professional and did their best to meet our needs.

Sushil soni

15 de abr. de 2015

I am ford customer for the last 15 years. Ford Lincon in Franklin treated me like one of the special customer. Everyone from Salesman to Owner treated me with Royalty. I was much impressed. Finally they sold me Ford Taurus Sel. I was well settisfied..Love to recommend to all my friends.

Brett

14 de abr. de 2015

My salesperson was Ryan Maples he was very pleasant to deal with no pressure to buy, I purchased a 2015 F150. I recommend him highly very knowledgeable about the product great to deal with made sure i was buying what I wanted not something they were trying to get rid of. He explained every option on my truck and made sure I was comfortable with everything.

carbuyer

14 de abr. de 2015

Wayne did a fantastic job finding the right vehicle for my family. He was patient and thorough but most importantly, trustworthy.

Mike & Brenda Williams

13 de abr. de 2015

The 2015 Ford Escape purchase was completely satisfying. Our sales rep, Mr. Dawson, made us feel comfortable with our purchase and his knowledge of the vehicle exceeded our expectations. We were not rushed or pressured into making the purchase and we are very satisfied with the price we paid. We had purchased 3 vehicles in the past from the previous dealership owner and while this was our first under current ownership we could not be any happier. Mr. Dawson found the exact vehicle my wife was looking for from the color to the standard features and options and took his time getting her acclimated to all of the features of the Escape. It is so satisfying to go to a dealership and deal with a sales rep like Mr. Dawson who showed genuine concern about our purchase and making sure we were happy with our experience.

Rodney Lucas

11 de abr. de 2015

Patrick Carlson assisted my wife and I with the purchase of our Ford F 150 Lariat. We found he was very knowledgable of the truck and was a great help not only with the purchase but with familiarizing us with the operation of the various systems. The dealership staff was courteous and the facility was top notch

TW

6 de abr. de 2015

My sales Rep was Emmanuel Ogutu. He was very good to deal with, very respectful, honest and a pleasure to deal with. I love my new F150 and would recommend this dealership to anyone out there. The Dealership is clean has great facilities, i have no complaints!

Allen and Patty

6 de abr. de 2015

We were in the market for a MKZ, and found one on line at the Cookeville Ford dealership. Our saleman Emmanuel Ogutu went out of his way to bring the vehicle to Franklin Ford for us to examine. We were very satisfied with the car, and decided to purchase it. We had a TownCar we wanted to trade and after awhile we were able to come to an agreement on the price of the car and our tradein. Our saleperson, Emmanuel, was most gracious and was helpful during the whole transaction.We would recommend his services to anyone looking to purchase a Ford or Lincoln from this dealership.

Michael Jarrett / Mike Way Appliance Repair Servic

4 de abr. de 2015

My work van had some issues and I was looking for something that would not only fit my budget but was easy on gas as well .. I did some research and found that the Ford Transit Connect might fit the bill . I had tried out the Nissan NV200 , and The Chevy version, ... They were ok but I didn't feel comfortable in them ..The Dodge small ram was good with the nine speed transmission and the engine had a lot of pep but it had a lot of road noise when I drove it down the highway .. I tried the dealership in my home town several times but could not work out a deal to fit my needs .. I checked the internet and found Ford of Franklin and then made the call ... I spoke to Patrick about the 3 he had in stock and he invited me to come in for a test drive.. Upon arriving he met me in the parking lot and took me to the one he pulled around front to show me .. It looked Great !! I immediately ask to take it for a test drive to check it out and found just the van I was looking for .. Now , This van had a lot of extras on it and I was sure that it would be too expensive for me but boy was I wrong !! After the test drive he introduced me to a man called Bo and then we sit down to work out the details ... Bo showed me the paperwork and the bottom line price that they were asking for the van . No haggling !! Just a Great Deal on a very nice van !! Could not ask for a Better Deal !! I took delivery the next day and could not be Happier !! Talk about financing ? I was in and out in no time ... thanks to Daniel ... He explained it all to me so that I could understand and made me feel comfortable about the whole experience .. In all honesty , I could not have ask for a better deal on a New Van !! Thanks Patrick, Bo, and Daniel for making my day a little easier !!

JS

30 de mar. de 2015

Great experience from beginning to end. The salesman even brought the truck to my home, on a sunday morning & on his on time, to allow me to verify the truck would work with my travel trailer. I would definately recommend Franklin Ford and the next time I'm in the market will talk to them first.

Heather V

29 de mar. de 2015

My sales representative was RAFAEL FIGUEREDO. He did a spectacular job at helping me get the best price and car to meet my needs. I drove away in a 2015 Lincoln MKZ. You would not believe the specials and credits I received on this car, it was practically a steal. Rafael consulted with Homer, the manager of the Lincoln inventory - and he did a great job at negotiations with the bank and helping Rafael find the best credits available to me. They truly have the BEST PRICES. This is my third personal purchase with Rafael Figueredo and Ford Lincoln of Franklin. Rafael is an excellent representative. He cares about your needs and makes sure to strive above and beyond to put you in the car of your dreams. I reccomend him as well as Ford Lincoln of Franklin to all of my friends and family, whom have also made purchases at this location. The entire staff at Ford Lincoln of Franklin made sure to help where they could to keep me at ease. When you get to the finance department ask for John - he did a wonderful job at discussing all of my options the process, as well as making a fun yet informative time of the signing process. Lastly, Greg, the owner, makes sure to stay involved in assuring your needs are met and to help where he can..thank you, so kindly to everyone that helped to put my son and I, in the spacious car of our dreams, without breaking the bank!

Larrycampbellccdw

27 de mar. de 2015

Took my 2005 F-150 in for service. I advised the service agent that I had a misfire on cylinder number 3. As I expected, a few hours later, I was advised to change all 8 coil packs, replace all the plugs and change the fuel filter. I was told that it would cost nearly $2300. First why would I change all 8 coil packs when, lord forbid, I might total the truck weeks later and that money would have been a total waste. I ask the agent if we could just change the coil pack that was bad and that was still going to be over $900. I shopped around and found a local shop "Bobs Auto Repair" to change the bad coil, install all new plugs and replace the fuel filter for $560. My truck is running perfect once again. I have and always will be a loyal Ford owner. However Ford has always disappointed me with thier outrageous prices on service, parts and new vehicles. If you need your vehicle serviced save yourself a lot of money by helping the little guys make a living too. Trust me there is mechanics out there that know just as much as dealership mechanics and they are much cheaper.

Susan

26 de mar. de 2015

I was in the market for a new vehicle and was dreading the process. Franklin Ford Lincoln made my buying experience hassle free. My sales rep Wayne Coffee did a great job letting me test drive different vehicles, and the dealership was able to locate a car that I wanted within a few days. Everyone in the dealership was extremely friendly and told me if "there was anything I needed to let them know." So thanks to Wayne and the dealership I came away with a car that I wanted at a price that was right for me.

SwitchtoFord

25 de mar. de 2015

I love my new Ford Escape! My sales rep, Ryan Maples, helped me pick out the perfect vehicle for my driving needs. He encouraged me to try different models as well as different makes that were on the lot to help me determine which one was right for me. His informative, no pressure advice led me to see all the advantages the Escape had compared to other models I tried. When it came time to discuss financing, I don't think I have ever had a more straightforward quote for both purchasing and leasing options. I really appreciated the way Ryan understood the importance and significance of this type of purchase. It is a big decision not only in terms of cost, but also reliability and comfort that everyone wants to make sure they get right. And I truly feel that the team at Ford Lincoln get it!

Heather B

24 de mar. de 2015

I was researching a used Escape online and Chris Hayes contacted me regarding it. We went into the dealership and traded our truck for the 2012 Escape. I took the Escape in the next week to have perma-seal done and I was given a Lincoln MKC as a rental. My Escape was finished on time as promised and when I came back with the rental, I spoke with Chris about trading my 2012 Flex for a 2015 Escape and within 2 weeks I had replaced both of my vehicles. it was a great experience, no hassle, he listened to my needs and kept in touch so when I went in, most of the paperwork was done on the 2nd car so the process was fast! I was very satisfied with the buying process and the service department for having my car ready when promised. I will definitely be bringing my cars back here for service also.

Vasiliy

23 de mar. de 2015

We just bought our new Lincoln MKZ with Ford Lincoln of Franklin and we are completely satisfied. Troy Miller, our salesperson, came out to greet us and accompanied us through the whole new car purchase process. We've got answers on all our questions, even personal advices, when we asked. We did get right enough attention we needed, no pressure. All negotiations were done in friendly and polite manner. Need to add that we've got more than expected from this experience and already recommended this dealership to our friends. So, we do honestly highly recommend it to readers too.

JRG

23 de mar. de 2015

In this day and time real customer service is rare but not at Ford Lincoln of Franklin. Jeff Dawson has been my sales contact for several years and listens to my needs and does not tell me what I want or what they have in stock, but says I will find it for you. I just purchased a Fusion for a company car and he listened to what I needed and he found it for me even though it was not in his stock. It is one of the nicest showrooms I have been in and everyone there wants to help with a great experience and no pressure. Greg Brown has a terrific staff that focuses on helping customers with their needs, not pushing what they want to sell. As an Owner/ Manager he is very accessible and ready to assist customers to make the Ford Lincoln Of Franklin experience a pleasure. Great products and great people!

PJ Smith

23 de mar. de 2015

My first visit to Ford Lincoln of Franklin was for emergency service for my 2010 Edge. After a few minutes there I knew this would be the place I would return when ready to trade cars. The owner and staff are warm and friendly. The place is clean and welcoming and the staff is very knowledgeable. A few months later I returned and met with Joe Moscheo whom I had met on my first visit. He was extremely patient and never pushy with me as I narrowed my selection. When I decided on a Lincoln MKX he found the exterior and interior color I wanted and had it brought in by flatbed truck to preserve the 17 miles it had on it! You cannot get service like that at any other dealership. Nor will you find any other dealership where the owner has his cell number on a sign at the front of the building. That was one of the first things that impressed me on my first visit. I cannot imagine buying a vehicle or having one serviced anywhere else and I live 2 hours away and there is a dealership in my town.

Lorene

23 de mar. de 2015

Last month I purchased a new 2015 Ford Explorer from Ford Lincoln of Franklin. My sales rep was Brian Ford. The whole experience, end-to-end, was professionally handled and I have the impression that the people at the dealership are a good team. Everyone I met there was helpful and patient with my purchase decision and the whole process went very smoothly. Also, the follow-up has been good as Brian has reached out to be sure that I am happy with my new car and know how to use the great features.

taymass

19 de mar. de 2015

After purchasing a car locally (Clarksville, TN/Ft. Campbell) and not only being dissatisfied with the vehicle, but also upset with the customer service we received, we decided to try to trade our 2014 Altima for a 2013 Mustang that we found online. Chris Russell in finance helped us out BIG time and made it possible for us to trade vehicles without hassle.The specific vehicle we were wanting to purchase was located at one of their other dealerships in North Carolina. As soon as I gave the green light on the financing, they put somebody on a plane that night and had my car available for pick up the next day.I cannot stress how pleased we were with the level of customer service we received at Ford Lincoln of Franklin. We more than appreciate all their work and communication with us through the whole process. It was much better than our last experience!

Jonathan & Rudie

19 de mar. de 2015

I highly recommend Tamar Day if you are vehicle searching! She knows her stuff and she's super friendly with that still being an understatement! We had a blast and she worked hard to make sure that we were comfortable and that we had the best car buying experience. I also traded in my car and she made the trading/buying transition as smooth as possible. We had a lot of fun and she has the best personality! We couldn't be more pleased with professionalism of all of the staff but the light really shined on Tamar and she really stood out because she's not pushy at all and she's very patient. I also loved this dealership because no one is standing outside like vultures so you're first instinct is not to run away. It's actually very welcoming. Thanks so much Tamar!

taymass

19 de mar. de 2015

After purchasing a car locally (Clarksville, TN/Ft. Campbell) and not only being dissatisfied with the vehicle, but also upset with the customer service we received, we decided to try to trade our 2014 Altima for a 2013 Mustang that we found online. Chris Russell in finance helped us out BIG time and made it possible for us to trade vehicles without hassle. The specific vehicle we were wanting to purchase was located at one of their other dealerships in North Carolina. As soon as I gave the green light on the financing, they put somebody on a plane that night and had my car available for pick up the next day. I cannot stress how pleased we were with the level of customer service we received at Ford Lincoln of Franklin. We more than appreciate all their work and communication with us through the whole process. It was much better than our last experience!

Johnny Zamora

15 de mar. de 2015

I highly recommend Tom Day if you are searching for a new or per owned vehicle. He provided the information we needed in order to make purchasing decision. There wasn't any pressure or silly sales techniques. The "coach" (sales manager) was also most helpful. We found the entire process to be timely, professional and totally respectful. Tom Day (sales professional) and John Zeperneck (financing & paperwork) are a winning team and we now have a preferred dealership and sales professional we will seek out the next time we make a purchase. Highly recommend!

Johnny Z

15 de mar. de 2015

Tea Tom Day and. John Zeperneck created a wonderful purchasing experience for us. No pressure, only sales professionals there to help us. They were respectful, professional and knowledgable. It was a pleasure doing business with them and we will seek them out next time we decide to purchase a vehicle. Highly recommends!

Doug Miller

14 de mar. de 2015

About 3 weeks ago, I purchased a 2008 Silverado from this dealer. The salesperson, Tamar Day was excellent to work with. She was polite, respectful, and very helpful. I am very happy with everything she did. After a little bickering, we came to a final number, and I paid half down. The "detail shop" was supposed to "detail" the truck, and I would pay the balance in 2 days. I came back in 2 days with a bank cashier's check. The truck was not clen, and the service manager agreed that it was a poor job. He sent it back again to be cleaned, and it came back better, but by no means "detailed. Under the hood was never touched. This was the third time the truck was "detailed". I understand that I bought a used truck, and not a new truck, but washing the outside of a vehicle is not "detailing" a vehicle. In conclusion, I am very satisfied with the sales depatment, and a little disappointed with the cleanup department at this dealership.

Ray Morton

13 de mar. de 2015

Patrick C. Is a great salesman! I would recommend buy from this dealer and asking for Patrick to be your salesman. You will thank me later after you thank him.

Bob

11 de mar. de 2015

Great place, friendly staff, they have a very large inventory and make the buying experience very pleasant!

Bluroman

10 de mar. de 2015

I purchased a pre owned vehicle and was very satisfied with every aspect of the transaction. Exceptional and fair price up front avoided the haggle of negotiation. Very friendly and professional staff. Emanuel delivered on his promises and his follow up was top notch. I would recommend this dealership to anyone who is in the market for a vehicle.

John B.

7 de mar. de 2015

Bo, Matt and John are the best. I got a great deal and great customer service. Everyone stayed late to take care of us.

Bill C

6 de mar. de 2015

Drove 5 hours to do business with these guys. Everything was smooth from the initial call, to driving off the lot. Excellent facilities and an awesome deal on a great truck. Couldn't be more pleased. Thanks guys!

Darrell Chiasson

5 de mar. de 2015

Purchased a new Ford Explorer Sport. Pat Carlson was my sales representative. Pat is the reason I purchased a Ford. We have always been a big Nissan customer for years, but Pat convinced me we should look at the new Ford vehicles. I was also considering an Infiniti QX60. The Explorer is a great vehicle, and Pat did an outstanding job of showing why it was a good choice. I consider Pat to be a person of high integrity which was evident in my dealings with him, and especially through this buying process. I would highly recommend his services for anyone in the market for a vehicle. Extremely knowledgeable of the vehicles, but more importantly, all the options to purchase. One of the best car buying experiences I have ever had. It is the first time while buying and negotiating a new car, that the owner of the dealership stopped to say hello and thank me for visiting the dealership.

John in Need

4 de mar. de 2015

My sales associate was Patrick Carlson. I was having a difficult time with my insurance payout and problems with a repair shop all combining to very poor customer service from both my insurance company and the negligent body shop but Patrick worked with me, provided me with the information i desired, patiently waited for all these other factors to be settled all the while keeping me up to date on inventory, specials, incentives from Ford and generally letting me know what his company had to offer and how they stand behind their products and service. Unfortunately I had to go another route but his dedication and professionalism are to be commended and I most certainly do recommend Patrick and Franklin Ford to anyone looking for an honest, caring dealership to work with.

Sitters Etc.

2 de mar. de 2015

Raphael was a very informative sales person who went above and beyond with the purchase of our two focus cars. This is the second set of vehicles I have purchased from Raphael and I will definitely be back when I am in need again.

Rick

2 de mar. de 2015

I worked with Pat Carlson to purchase my 2015 Explorer Limited. He understood what we wanted an our budget. We had a very good experience and believe he worked with us to get a very fair deal. We did not have have to play a lot of games to get the deal done. Pat is very well versed on the equimpment and made sure that he anwered all of our questions. I would reccoment Pat and Ford of Franklin.

Danie K

28 de feb. de 2015

There were always friendly faces ready to greet me when I came in the door and while I waited. Sales team was both patient and diligent in assisting me with selecting a new car. We even managed a price that worked for me. Very happy with my experience and my new Ford fiesta. Huge thanks to Homer and Tamar.

Cara Osborne

27 de feb. de 2015

We found several cars on the website for this dealership and sent an email inquiry and quickly received a phone call and email ready to help in our car search. We were assigned Patrick Carlson and I am so very thankful! He worked with us amazingly! He knew our price and never once pressured us to try and go above our price point. He did a great job at accommodating all our needs and wants. He along with the finance staff and even the owner of the dealership were fantastic to work with even when we hit a hitch in the processing of paperwork. We were unable to walk out the door with our purchased car due to paperwork problems but the OWNER offered us a rental on the dealership and to deliver our vehicle to us in Clarksville. This is A+ customer service. I would HIGHLY recommend this dealership and specifically Patrick Carlson as a salesperson he is quick to respond to emails, texts, and calls. He is willing to do whatever it takes to get you what you want!

Oscar14

26 de feb. de 2015

This was our first time purchasing a car from a dealership and we couldn't be more pleased with the outcome. Overwhelmed and with lots of questions in mind, the staff was nothing but helpful and patient with us. Would definitely recommend this dealer to buyers looking to buy the right car at the right price. Greatly pleased!

Kevin T

24 de feb. de 2015

Tom day was the salesperson that helped me with my recent purchase of a Pontiac G8GT from their lot. Tom was professional, friendly, courteous, and respectful of my time. We came to an agreed price very quickly, and I am VERY happy with the car and the service i received from Tom, his sales manager Matt, and everyone I spoke with. I'll recommend this dealership to anyone, and will definitely be back!.Kevin T.

m

24 de feb. de 2015

"This Dealer Sets the Standard" of how car shopping should be done, and was well worth the drive from Atlanta for my new truck... They were very professional, friendly and took the time to make sure I was happy with my purchase. Doug was the absolute best to work with!I'll be back!

todd24

23 de feb. de 2015

I was searching for the perfect truck with exactly what I wanted. I found it a Ford Lincoln of Franklin. My local Ford dealer knew what I wanted and never got back to me but this dealership was willing to work with me and pursue my business! I live in Memphis and that made the task of buying my dream truck that was 200 miles away challenging. The professional and friendly employees of Ford Lincoln of Franklin made this an easy experience. They were up front that they wanted to get my business and treated me like I was the only one they were dealing with. After deciding to buy, I was trying to coordinate getting new tires put on the truck in between several things that the dealership was doing to the truck for me and my salesman, Tom Day, took time out of his schedule to take my truck and coordinate the tire change for me there in Franklin. The entire experience was very atypical of ANY dealership that I have ever dealt with. I would absolutely buy another car truck or SUV from Ford Lincoln of Franklin even though I live in Memphis!

Heather Matayo

22 de feb. de 2015

My husband and I had a very hard time locating the vehicle that we wanted. We traveled several hours on multiple occasions to different dealerships. We finally found exactly what we were looking for at Ford of Franklin. Emmanuel was a joy to work with and everything we discussed prior to arriving was exactly as we expected. Emmanuel and the rest of the staff and Ford of Franklin made our car buying experience a great one. He even went above and beyond after our purchase to ensure that we were completely satisfied!

Kevin T

21 de feb. de 2015

Tom Day was the salesperson that helped me by my car from this dealer. Tom and the sales manager Matt were respectful of my time, and understood that I knew what I wanted when I walked in the door. There was a pre owned Pontiac G8 on the website that was exactly what I was looking for and both Tom and Matt were friendly and professional, providing a car-fax report, discussing the car with me, and accepting my offer to buy the car. Even though I offered to buy the car without any dealer prep or detailing, I was still surprised with a wash job, clean interior, and complimentary fuel. I will recommend this dealership to anyone, for service of a sale, mechanical repairs, or the collision repair facility. Thank you! I'll definitly be back. Kevin Tetz.

Traci

21 de feb. de 2015

My sales person was Brian Ford. I went to LOOK at the Lincoln MKX but they really sale themselves. I left with a car I LOVE and a deal I felt good about. I can not say enough about the owner, Greg. He is very personable and doesn't waste your time haggling. He gives you his best offer. I did my research so I knew he was giving me a fair offer. I appreciate how they treated me since I was shopping without my husband. This dealership is outstanding and I will definitely be back for my next purchase. They have customer service down to a science, well done!

Leon M of White House

16 de feb. de 2015

We had been searching for a Navigator for over a year, we wanted a particular color exterior and interior, with certain accessories from the south so as not to be eat up with road salt. We found exactly what we were looking for a couple weeks ago at Ford Lincoln of Franklin. It was Sunday night and I emailed the dealership. I quickly got a response from Mr. Doug Kaufman. I emailed him we would like to own this Navigator. I called Monday morning early and asked him to hold the Navigator till I could get there Monday night. He suggested I put something down to lock it down for me. He reserved it for me and I am glad he did someone came in an hour later to buy it and was told it was reserved for me. It was cold that day , I called Doug to let hime know I was leaving Cool Springs headed to the dealership. He went straight out started the Navigator to get it warm. When I arrived the Navigator was warm and ready to test drive. We drove around some and we loved the Navigator, went back to the dealership and pulled into the service bay area so I could look it over good in the light. Mr. Greg Brown came out to the service bay and introduced himself, what a nice man he is. While I was looking at the Navigator the dealership drove my trade in. When I was finished looking Mr.Doug Kaufman and I went to the show room to discuss what I was looking to do. I told Mr. Kaufman what our plan was and hoped he could work it out for us. Beyond my expectations they made us a good offer on our trade in and a good price on the Navigator and I drove it home that night. There was never any pressure, just worked the numbers out to where we were happy and bought our dream Navigator that we waited over a year to find and now it is ours. A very sincere THANK YOU Mr. Doug Kaufman and Greg Brown. We had a scuff on the bumper that the service department repaired and you can not tell it was ever screeched up I am truly amazed at the ability of the service department

Ed

15 de feb. de 2015

I bought my New 2014 Edge from Ford Lincoln in Franklin Tn. and was so pleased with this dealership. Everyone was friendly, helpful and professional. My salesman Tom Day was especially easy to talk to and a pleasure to do business with. He answered my questions and assured me that if I had questions after the sale he would be just a phone call away. The deal was made quickly, without a lot of haggling and going back and forth. I had been to dealers closer to my home town of Smyrna and walked away because of that how they wanted to do the back and forth thing to come to a sales price. If you are looking for a car go to Ford Lincoln and ask for Tom Day, you wont be disappointed!!

Jennifer W

11 de feb. de 2015

It was awesome that their office is open on a Sunday. But it was even better that they gave EXCELLENT service...truly impressed.

B and E

11 de feb. de 2015

My wife and I worked with Emmanuel to get a new white Lincoln MKZ. We liked the way he showed us precisely what we were asking to see. He also had the cars ready to drive when we came in so we didn't have to wait. I would buy here again.

Vicki Rodgers

11 de feb. de 2015

i was dreading the process of purchasing a vehicle, but my current vehicle had approximately 300,000 miles and I needed something dependable. I met Clyde Maxwell for the first time on Friday, February 6. He advised us ( my husband and myself) he would make the buyijng process as painless as possible, and he did exactly that. I would certainly come back to purchase another vehicle, and would refer my friends/family members there as well. This has been a great experience thanks to Clyde and everyone at Ford-Lincoln of Franklin. Thanks for everything!.

heffa

10 de feb. de 2015

Tom Day made our buying experience the best we have ever had. He knew exactly what we wanted and found it for us. He was very friendly and professional thru out the whole process. I'm so glad that we could be his first sale at Ford Lincoln of Franklin. We have already told some people about Tom and the other friendly staff there.

HeidiD

10 de feb. de 2015

Had a really good experience in buying my beautiful 2013 Mustang! Bo took his time with me and made me feel right at home in their very nice new building. I look forward to working with this dealership again in the future - both for any needed maintenance and eventually a new vehicle. It is a state-of-the-art facility and everyone was very kind and friendly.

KSH

9 de feb. de 2015

Our recent experience purchasing a used car thru salesman Bo Biddle was a smooth, no hassle transaction. Customer satisfaction appeared to be their no. 1 priority. The facilities were excellent and all the dealer reps, including a personal greeting from the owner, were friendly and very courteous. After purchase, our car was delivered to us quickly and clean as a pin. THANKS

C. Robinso

9 de feb. de 2015

It was everything I expected it to be! Timely, to the point and no hidden agendas. I wish all of my car buying experiences were like this. Thanks Tori!!!

Y.Barl

9 de feb. de 2015

My experience here is excellent. The sale representative is caring, experienced and very knowledge. My test drive experience is great. The whole buying experience is very pleasant. The owner of the store even came out to shake our hands, and showed appreciation of our business. This is what a 5-star customer service should be. Will definitely go back for my car service and future purchase.

Donald R

7 de feb. de 2015

I recently traded in my 2004 Lincoln LS and purchased a new 2015 Mustang. I initially met Mr. Brain Ford, Sales Representative on a rainy Saturday in December. I expressed my interest, outlined my timeframe and scheduled a test drive the following Saturday, with dry road conditions. Mr. Ford was very knowledgeable with a seek first to understand then be understood communication style. Very refreshing from the recent present all the time mode, I had experienced at another dealership. After the test drive, I again communicated my timeframe was late January or early February. Mr. Ford did a curtsey follow up Friday January 23rd and I scheduled an appraisal for my car for the following Saturday, January 31st . Being a busy professional, I appreciated the timely follow up as requested. I finally quite taking or returning the "present all the time mode" calls after 7 or 8 calls in less than two weeks. I had the pleasure to meet the owner Greg, his cell number is posted clearly outside the dealership, "call me anytime" if I may paraphrase. One person literally called him at 2:00am in the morning. I had a particular model, engine, transmission and exterior, interior color preferences. Brain was able to locate a car approximately 350-400 miles away and communicated they could have it delivered by Monday evening or Tuesday. I came back the following day and we were able to come to terms and conditions on the trade in and purchase. Honestly, driving home I was skeptical the car could be delivered on time considering the distance. I received a phone call the following afternoon from Mr. Ford, with the good news my new car was at the dealership ready for delivery, impressive. I scheduled an appointment for noon the next day, after eleven and a half years, I wanted to enjoy the process. The overall process, automobile and customer experience exceeded my expectations. The car was beautifully detailed and must have been transported on a flat bed or trailer considering the car had very few miles and a full tank of gas. I appreciated Mr. Ford coming in on his day off to personally deliver my car, take the time to go over questions and demonstrate features. It's rare in today's high pressure "what can we do to earn your business today" automobile industry to find this type of seek first to understand the customer. All customers needs and timeframe are different. While I was having a barbeque lunch, (Greg caters in lunch on weekends for the staff), I personally witnessed Mr. Ford selling a new truck and the family happily driving away within a couple of hours upon entering the dealership. In closing, I initially rated the buying process 4 stars and changed to 5 stars. Like most customers, we believe our trade in is worth more than the market value. I got more than a fair trade in allowance and win/win purchase of a new car. The factuality is beautifully designed, the owner personable and Mr. Brian Ford is a credit to the dealership and the industry. If you are in the market or just looking, Ford Lincoln of Franklin will set the bar for customer experience. Donald R

Jason T.

6 de feb. de 2015

Truly a great experience. Pat Carlson was terrific and made the buying process so easy. They had the vehicle I wanted and had it priced properly. Everything was so well done, from the test drive, demonstration, pricing, financing, etc. The whole process was so simple and welcoming. Their facility is fantastic and comfortable. Thank you Pat Carlson for a great experience and a great vehicle. The Lifetime Powertrain is a great additon to the value of the vehicle. So happy with my purchase and my experience!

JW

29 de ene. de 2015

I have purchased 2 new Fords from Ford of Franklin in the past 3 years and have been very satisfied with the staff. Marcus was the salesman and he was very helpful .knowledgeable and accommodating during the process. Homer and the rest of the staff I had dealings with were very helpful and friendly.

Patrickatvanderbilt-IT

28 de ene. de 2015

Being new to Nashville, Tennessee I used the internet to look up where to find a Lincoln dealer and that led me to the front door of Ford Lincoln of Franklin. Before I could get through both front doors Markus Hartley was introducing himself and welcoming me to the dealership. I found him to be very a professional sales person. He was knowledgeable in his products and good at understanding what I was looking for. Over the next few weeks he worked with me to find the car I wanted at the price I thought was a good price. I am glad to have found Markus Hartley and Ford Lincoln of Franklin and happy to be driving a new MKZ Hybrid.

J from franklin

27 de ene. de 2015

Purchased my 2015 Mustang from Ford of Franklin. Brian Ford was my Salesman, and he did a great job. They were very prompt with everything. The specific car I wanted was at another location, but they brought it in for me. They had it washed and parked in a garage when I showed up. Overall, it was a good experience.

Lee

26 de ene. de 2015

We went in to see Douglas Kaufman to talk about ordering a new car. He found out what we were looking for and within a few minutes he had located the exact vehicle at another dealer. We did not originally intend to buy the car that day, but because of the wonderful service Douglas gave us, we ended up driving home our new car that evening. Doug is a Army vet having done two tours in Afganistan. I highly recommend that if you are going to look for a Ford, call Doug at Ford, Lincoln of Franklin.

Shayrd explorer

25 de ene. de 2015

We arrived at Ford Lincoln of Franklin and was immediately met by Clyde Maxwell. He worked with my husband and I to find what we wanted. He was very knowledgeable and never tried to sell us anything we were not looking for. Everyone there was friendly and helpful. After looking for several weeks we found the car we wanted and purchased it that day. No hassle. I will definitely go back next time I buy a car.

Wayne Coffman

23 de ene. de 2015

During my process of looking for a used car, I visited Ford, Lincoln of Franklin. William Sherrell assisted me in the process of looking at the inventory and accessing the value of my car. William was a great help, no pressure sales consultant that valued me as a client and potential buyer. William was instrumental in assisting in the negotiating portion as well. I ended up purchasing from this dealer due to the fact that they had the car i wanted and their sale approach. Thanks.

Gloria

23 de ene. de 2015

I was well pleased with the service I received from my salesman Jeff Dawson. He was able to get me the price for the vehicle I was looking for. I wish to thank him for his help.

Satisfied customer

22 de ene. de 2015

Thank you, Wendell Sherrell, for your expertise, patience, and professionalism during our recent visit/purchase of a Lincoln MKX.

Desiree Bayless

22 de ene. de 2015

Marcus Hartley is the best! When I went to Ford Lincoln of Franklin, Marcus was my salesperson. He was very helpful, knowledgeable and patient. The dealership is beautiful and the people who work there go the extra mile to assist you. On my initial contact by phone with the dealership, I spoke to "Emily". Emily was honest and refreshing to work with and as well a pleasure to meet before she turned me over to Marcus. I would recommend Ford Lincoln of Franklin to all my friends. I love my new MKC and it is a good fit for my family. The entire buying process was easy and did not take all day.

R. Goodman

22 de ene. de 2015

In searching for the first car I would be purchasing ever, I decided to do some homework online first. Out of all the websites the Ford of Franklin was very accurate and sparked my interest in going to the lot. Upon arriving I was promptly greeted by Wendell Sherrel. He helped me find, test drive, and purchase my first car in a way I will never forget. He asked me what price range and monthly budget I was looking for and found me my perfect car. At other dealerships I was told the type if car I was wanting was too much car and that I should look at a different line. Wendell on the other hand listened, found, and sold me my perfect car. I would recommend this dealership and Wendell to anyone looking to buy a car.

Brian

21 de ene. de 2015

I had been researching a mid-sized SUV for a few months and had targeted the MLK holiday weekend to test drive several vehicles. I was so discouraged after the first dealership I visited north of town due to a bad experience with a salesperson who knew less about the vehicle he was trying to sell me than I did, I decided to suspend my search until I could do more research; thinking I was going to have to sell myself a car. Maybe by fate, I happened to be in the Franklin area the next day (Sunday) picking up a new car seat for my son and noticed that Ford Lincoln of Franklin was open. What a difference a day made. Clyde Maxwell, my very personable salesperson, had a wealth of knowledge on the inventory and located a 2013 Explorer XLT that matched my desired specifications exactly. Mr. Maxwell and Daniel Cox (Business Manager) stayed well beyond the voluntary Sunday work hours to help get my deal done. Greg Brown (Owner) and his very professional staff at Ford Lincoln of Franklin have created the perfect purchasing environment and raised the bar of what I should expect from a dealership. Its not every day that you buy a car for your car seat but I would work with Greg and his team again without hesitation. I only wish I lived closer to be able to enjoy the amenities of the facility during scheduled services.

Katie

21 de ene. de 2015

Because of a car accident I had to make arrangements to purchase a new car. I called Homer Disher and he with the help of Markus started looking for me a good used car. I trusted them to pick out something I told Mr. Disher to pick a car like he was buying it for one of his loved ones and I know he did. Because of the accident I could not get to the dealership they brought the car, paperwork and some good advice to my front door. They are even putting in a sunroof for me that was a good time since I can not drive yet. They were all very helpful and most of all very respectful.

Terry Williams

20 de ene. de 2015

I was looking at used cars on line but then took. a look decided to check on 2014 if dealer had any. Was surprised to find a knew truck at a great price. Thanks for all your help it was a great buy at a nice price.

John J.

17 de ene. de 2015

I was introduced to Michael McLain through the Service Department, where I found out my F150 had some issues. Now the less said about that is best, as I want to focus on the positive. The last thing I expected is that I would be driving another Ford, yet here I am writing about my new Ford Edge. Michael is smart and patient. He knows cars, and was very comfortable explaining specific engineering details about steering, engine and safety features. Michael knew I was shopping around and had doubts about buying another Ford. He focused on Quality, the Ford Brand and the dealerships commitment to each customer by backing up the quality with a lifetime power train warranty. He was always respectful of other brands and dealerships, offering constructive comparisons between Ford and other brands, often using personal experiences. Everyone at Ford Lincoln of Franklin made me feel at home, from their owner Greg Brown to any employee that greeted me on my many visits. Greg and Michael made it clear they were not just there to sell me a car, they wanted to build a long term relationship. Thank you Michael for convincing me to stay with Ford. I am enjoying my new Ford Edge!

Steven W of Franklin, Tn

15 de ene. de 2015

It is a pleasure to write a review of my experience with Ford Lincoln of Franklin. The entire staff is friendly and genuine. I got exactly the car I wanted in the color I wanted. My trade in was beyond what I expected and my targeted budget was achieved. My car was clean and shined spotless. I even had assistance transferring boxes from my old car trunk to my new car. This is my second car to buy at Franklin Ford in 2 years. My experience was very positive and had absolutely no pressure. We are also fortunate to have such a beautiful, state of the art facility in Franklin. Go to Ford Lincoln of Franklin if you are looking for a great car with great people and service!! Steven Wells Franklin, Tn

Jim M.

13 de ene. de 2015

I recently purchased a 2013 Ford Fusion from Ford Lincoln of Franklin and I was very impressed with the overall level of service that I received while I was there. I got a great deal on the car and my sales representative, Wendell Sherrell, was very helpful and made my buying experience as pleasant as I could have ever imagined. It is very easy to tell that the sales people are highly trained and really want you to enjoy the experience from the time you arrive to the time that you drive off in your new vehicle. I would recommend this dealership to anyone that is in the market for a new vehicle!

Thomas Smith

10 de ene. de 2015

I've been bring both of my ford vehicles to Ford Lincoln of Franklin for service for approximately 4 years and the service has always been excellent; however, I just made my first purchase of a new Lincoln Navigator at this dealership and as I had suspected the buying experience was equally excellent. Wendell Sherrell, the Lincoln Sales Consultant, was very easy to deal with. He listened to what I was looking for, and my other concerns very intently and followed through on each item. Marcus Smith, Business Manager, was also very easy to work with through the financing process. When my wife and I get ready to buy another new Lincoln, or Ford, I certainly intend to return to Ford Lincoln of Franklin. Both Wendell and Marcus are an asset to this dealership and made my wife and I very comfortable during this experience. Thank you very much, Thomas and Betsy Smith

Big R

10 de ene. de 2015

Great bunch of people to work with. They went out of there way to get vehicle I needed shipped in.

Pete

9 de ene. de 2015

I went to many dealerships around Middle TN, and I was most impressed with Ford Lincoln of Franklin. I was probably the worst customer they had in 2014. Gary spent six weeks finding trucks for me that would sell before I could make a decision. Greg, the owner, really impressed me because he does not mind taking the time to meet his customers. These are the best guys to go to for purchasing a vehicle. I would recommend this dealership to anyone, they made the car buying experience easy and showed great patience and kindness while working with me. If they can please me, they can please anyone on product and price.

Martin

7 de ene. de 2015

I have been shopping around at five dealerships, and the Ford Lincoln of Franklin has the brightest and newest dealer shop, the most friendly costumer service, and surprisingly also the lowest price quote. They are very professional, hones, never pushed or played tricks on me. I am very satisfied with this place.

Don Brown

7 de ene. de 2015

My Family has owned Ford vehicles for a long time. One of our family cars was in need of some major maintenance, as our car was 12 years old. When the service department explained everything that needed repair, in order for the car to be safe and maintained properly, we knew that it was time for a new vehicle. We went to see Wayne Coffee; he understood our situation and our needs. He was quickly able to find what we were looking for and worked with us to make sure we were taken care of. If you are looking at buying a new car or truck this is the place to go, and look no further. I must also say my experience with Greg Brown has been nothing short of amazing! He makes it known that he truly cares for your familys needs and ensures that the car buying experience is seamless. Our familys experience with the service dept. & Quick Lane has been great as well. Their honesty and caring approach is always the forefront of their service philosophy. They take the time to explain what vehicle issues need attention, and why. Because of this we know our cars are safe to drive and we will be taken care of. Thank you to Greg, Sales Staff, & the Service Department for all your care, hard work, and attention to detail. Don Brown, Franklin, TN

Jim W. (Steeler Fan)

5 de ene. de 2015

Doug was very accurate, concise, and responsive during my buying process. His knowledge and understand of the Ford F150 helped tremendously. The new building and facilities are fabulous. They have a ton of inventory to choose from too. Thanks Doug and Ford Lincoln of Franklin!

MacTheVol

4 de ene. de 2015

I bought a Lincoln MKC from Franklin Ford over the New Years holiday week. First of all, the MKC is outstanding and competes well with our other car which is an Infiniti. I had the pleasure of working with two sales people over several days and these were Chris Hayes (Ford) and Troy (Lincoln). Both were terrific, patient with my need to test several different models before narrowing it down to the MKC. I visited multiple times and on every visit, the owner stopped to say hello and make sure I didn't need anything. He seems to set the bar high there as everyone is helpful and genuinely interested in taking care of customers. Their sales process and pricing is straight forward and pleasant - a rarity in this industry. To top it off, the finance manager was one of the nicest guys I have ever met and made this part of the process easy, pleasant, and painless. I would recommend Franklin Ford to anyone in the Nashville area and the MKC is a great car to consider.

Eric P

4 de ene. de 2015

Great buying experience with Clyde Maxwell! We had already researched the vehicle we wanted online, and when we visited, Clyde was extremely helpful in answering our questions, showing the vehicle to us, and getting us out for test drives. His no-pressure approach was completely different from another dealer in the area that we'd recently visited. The rest of the team also made the buying process easy and very smooth. I highly recommend this dealership!

Janie

2 de ene. de 2015

After shopping around at some other dealers in Franklin, I decided to stop in at Ford Lincoln of Franklin to check out their used cars. I was greeted by Clyde Maxwell, who promptly steered my son and I to the used car inventory out back. I was interested in a particular used Explorer that had just come in, so they hustled to detail it, fill it with gas and let me take it home for a "test drive". Sorry to say, but it was too big for my tiny garage space! So, after sitting down with Clyde and Greg Brown (the owner of FLF) the next day, we discussed my budget and needs and they encouraged me to try the Edge and the Escape models. Once I drove the Escape, I just knew it was the car for me! I love, love, love everything about the car: the navigation, gas mileage, great field of vision (I'm vertically-challenged!), the steering and suspension, rear-view camera, you-name-it! What impressed me the most was the "feeling" you get when you walk into FLF-- it's friendly, they RESPECT you (and your budget), no high-pressure tactics... they just want to guide you to the best car for YOU. I have previously bought many luxury European brands and this "American" car buying experience was TOP NOTCH, hands down! I am now a customer for life! Thanks Ford Lincoln of Franklin!

Todd Smith

30 de dic. de 2014

Purchased a used Ford Mini Van, Staff was great, Chris Hayes, Bo Biddle, were very professional. Buying a car from Ford Lincoln Franklin was a great experience. I recommend everyone make this dealership their 1st stop when looking for a vehicle, you probably will not have to go anywhere else. Thank you to all the staff.

Ron Gasser

29 de dic. de 2014

My wife and I purchased a SUV from Ford Lincoln of Franklin on December 13, 2014. Mike McLain was our sales person. We found our entire experience to be incredibly enjoyable. Mikes friendly attitude never felt anything but genuine. He was very knowledgeable about the SUV we were interested in and answered all our questions. All the other personnel including the store manager were helpful, nice and interested in our needs. We will gladly recommend Ford Lincoln of Franklin to everyone we know and meet.

Robert Smith

29 de dic. de 2014

I have to start out by saying I'm a disabled veteran. Because of this it is hard for me to travel long distances and while I can drive, normally someone drives for me. So, when I finally decided to replace my Lincoln Town Car, I went to the internet first to search around instead of physically visiting showrooms and dealerships. Sadly Lincoln no longer makes the Town Car, but I really wanted to stick with the brand since my Town Car had served me so well and for so long (13 years). I found several dealerships, but the one in Franklin seemed to have the best selection, and the website didn't have the annoying pop-outs that kept happening on others. I started looking at the different models, and the different reviews of them online. I came to the conclusion that while it was sportier than my old Town Car, the MKZ seemed to have several positive points about ride, handling etc. Franklin had a very nice selection of both new and used vehicles, with very clear details and pictures. I eventually found a vehicle that caught my eye both because of the price as well as the overall condition. It wasn't new but was certified and had low miles. The Carfax (provided for free and on-site) showed it was off-lease and had been maintained regularly. Based upon what I had read and what I saw on the site I felt comfortable with making an offer on that vehicle. At that point I emailed the dealership on their site, and was contacted within minutes by Doug (Douglas) Kaufman. After speaking with Doug for a short period I was certain I had picked the right dealership. Doug was personable, with a wealth of product knowledge. He was not pushy, but instead was very concerned that I get the right vehicle for my needs. Don't get me wrong he wanted to sell me a car, but he wanted to sell me the right car for me. Again, due to my disability I cannot spend hours in a showroom doing financing, so I asked if we could get most of that knocked out beforehand. Without pause, Doug assured me that they could do pretty much whatever I wanted, and then backed it up by making that happen. So, we had arranged an appointment time and day when Doug did something that, well still leaves me sort of speechless. See I was dreading the drive to Nashville and then having to drive back (again I can drive but long distances kill me). I jokingly told Doug that and he offered to bring the car to me. Now the financing and other paperwork was already done, and I had a quote for price and interest etc. So really I was just going to go look at the car, test drive it, sign papers and leave. Doug offered to just bring the car and paperwork to me. Seriously... he and a friend drove the car two hours plus one way so that I did not have to. We did the paperwork in my kitchen, and it was exactly as outlined and stated by the finance department. The car is exactly as described, I am very happy with it and again... this salesman went so far out of his way that I was amazed. He didn't have to do it. Like I said I was resigned to going. Yet instead of going around, from dealership to dealership, and looking at car after car, it all happened from my computer and kitchen table. I cannot say it any better, if you are going to buy a car, call Doug Kaufman. This sale has made it certain that I will buy from Doug and the team at Ford Lincoln of Franklin in the future. Simply amazing.

Bill

27 de dic. de 2014

Just purchased my second car in 3 years from the folks at Ford Lincoln of Franklin. I must admit that I did not think that the exceptional service that I received during my first experience (see previous 5 star write up) could be duplicated. I was right. It was exceeded. These two experiences have changed my view of car-buying forever, not because of the favorable financial position that I was able to achieve on both purchases or the complete satisfaction with both of the products (Fusion and MKZ) but rather for something that I think most dealerships could take a lesson from and it would make the whole experience universally more appealing----the CULTURE. The culture at this place from the porter to the sales associate to the service representative is consistently cherished and shared with conviction in a fully transparent way that really does make you feel as if you are the most important individual on the planet during the entire lifecycle of ownership. The secret----I think if you were to stop in and see the 'graffiti' on Greg Brown's wall, it would be obvious, he and his team live out their mission of servant leadership in terms of taking care of their customers by adhering to the fruits of the spirit, the most significant, in this context, being goodness, peace, patience and kindness......and oh yeah, he also includes the word Gratitude on his wall, which fundamentally says to me that he and his team see it as a privilege to serve those that come through their doors on a daily basis. Well, that changes everything. Don't believe it....go check it out for your self! You won't be disappointed.

Bo Rogers

23 de dic. de 2014

Our experience began with an Internet search for a Ford Fusion. Chris Hayes was the first to send a response and the ONLY one to include pics of cars we may be interested in. After communicating with Chris, it seemed we were underfunded for the vehicle we wanted, so we thanked him and decided we'd wait a while. A couple of days later, Matt, a sales manager contacted me and said he thought he could ma it work for the car we wanted. Once we arrived at the dealership, you would have thought we were royalty. Chris met us first and had our car sitting out front for us to test drive. Soon after meeting Chris, "Coach" came by to make sure we were being seen to. They made us feel like old friends. During the buying process we met Matt, who assured us we could get what we wanted. It was around lunch time and Greg, the owner, came by to say hi and ask us if we would like some lunch. He then proceeded to get it for us personally. All said, we drove ove 45 miles to talk to these folks and I'd drive 200 miles to do it again. The very nicest, most professional, friendliest people I've met. When I get ready for a new pickup, I'm making one phone call. I'm calling Ford Lincoln of Franklin. Anyone reading this, you should too. Just ask me, I'll tell ya!!

Joe D, Mr. Practical

20 de dic. de 2014

I recently purchased a 2014 Ford Edge Unlimited. The process of purchasing this car was excellent. The sales person, Doug Kaufman, in no way pressured me in any direction, but showed me all my options, costs, etc. We found what I wanted at another dealership and the car was transported quickly. The buying process was transparent. There was not a lot of haggling. Once we found the vehicle that met my requirements, I was presented with a very, very good proposal, which I accepted. The only time during the process, where I felt I had to exercise some "assertiveness" was in the financing. I was not pleased with the initial interest rate. Honestly, I walked out. However, I was contacted later and offered a rate that was what I had asked for. I would rate overall the experience excellent and will gladly return to this dealership for future car purchases.

LisaRSKY

19 de dic. de 2014

After a lengthy search at numerous dealerships I ended up purchasing my 2014 Ford Edge from Ford Lincoln of Franklin on 11/28/2014. They searched to help me find exactly what I was looking for in options and found the best deal available for financing my new Edge. From the salesman, Douglas Kaufman, to Chris Russell in financing, all the way down to the people who delivered my automobile, Ford Lincoln of Franklin made my new purchase a most awesome experience. I would highly recommend them!

Lydia

19 de dic. de 2014

I had an excellent experience with this dealership. My salesperson was Brian Ford, and he helped me pick out the perfect car. He was very patient, and even stayed late so I could make sure I got the vehicle I wanted. I visited other dealerships where the salesmen were pushy or condescending, so I really appreciated Brian's professionalism and his genuine interest in finding me the right car. He did a great job, and I would recommend Ford Lincoln of Franklin to anyone.

Brandon

17 de dic. de 2014

My wife and I purchased a 2007 Honda CRV at Ford Lincoln of Franklin from Tori. This was our first time buying a car. The experience was very good. No pressure to purchase. I recommend checking them out.

Edison & Amber Robertson

17 de dic. de 2014

My husband & I experience at Ford of Franklin exceeded our expection. As soon as we walked into the building, we knew this was the place to be. The atmosphere was amazing, we were greeted immediately, offered refreshments and looked around while we waited for our car sales repesentative, Tori Capps. The owner Gregg Brown introduced himself to us shortly after, who may we add was very polite, positive attitude, very professional and made us feel very welcomed. Tori Capps greeted herself in the same professional manner as Mr. Brown and immediately started our car buying process. She asked what we were looking for in a vehicle as well as make, model, colors and price range. The one thing I commend her on specifically is her ability to listen and appeal to her buyer. She showed us vehicles in our price range and excatly what we were looking for. Alot of sale repesentatives that we've encountered have tended to try to show us vehicles outside of our price range. Tori did no such thing. She stuck to the plan we discussed prior to looking at the vehicles and test driving. Tori had a very positive attitude, she was very easy to talk to and very very patient throughout the entire process. Marcus the financial business manager was also very polite and patient throughout the process and now my husband has a brand new 2014 XLT FORD F150. Thank you Ford of Franklin for all your help.

Paula

15 de dic. de 2014

I purchased a 2015 Lincoln MKZ from Ford Lincoln of Franklin on Friday, December 5th. Troy went over each and every other feature of this car. He is an excellent salesman with no pressure to purchase. I would like to personally thank Troy for making the buying experience pleasant and I love my car!

Maria

12 de dic. de 2014

Awesome experience from start to finish. Will definitely return in the future. Great people.

ALacy09

12 de dic. de 2014

I happened to drive past this dealer shortly after someone traded in a 2013 Jeep. (the same day) This was the very type of Jeep I had been searching endlessly for. I called them after I pasted and told them I would be in the following day after work. (on a Sunday, they was open) When my husband and I arrived, everyone greeted us. The owner Greg took care of us. Over all it was one of my best, of not THE best car buying experiences I have ever had. Financing was quick, we was in and out quickly. I would recommend them to everyone. =)

jmhubbard4

11 de dic. de 2014

I would wholeheartedly recommend this dealership and Tori to anyone I know. If you want an honest dealer that cares about your experience and has great prices, well this is the place to go. I walked in 5 minutes before closing and walked out with a new 2015 Fusion Hybrid!. Everyone really made the experience great.They are now my dealership for life!

Joel H

11 de dic. de 2014

I would wholeheartedly recommend this dealership and Tori to anyone I know. If you want an honest dealer that cares about your experience and has great prices, well this is the place to go. I walked in 5 minutes before closing and walked out with a new 2015 Fusion Hybrid!. Everyone really made the experience great. They are now my dealership for life!

Marshall D

11 de dic. de 2014

My Wife and I recently went to Ford Lincoln of Franklin to purchase our new vehicle. It was extremly Amazed at the Welcome and the friendliness of Not only customer service but all Salesmen and Ladies that work there. as you walk around people are saying hello , how are you doing and Most improtantly Not pressureing you about buying a car. Salesman Bo BIddle was very fast at contacting me on my interent search. On our trade in there was a problem that we had but Between Greg Brown, Bo BIddle and Marcus the Finance Manager done all paperwork and calling to resolve the issue there was on the paperwork. they all was simply amazing from start to finish,My Wife now has her 2015 Taurus and the out of all the Ford Dealerships I been to this I for sure will be visiting again. At Ford Lincoln of Franklin your not only a Customer you are Family.

Ron Barry

9 de dic. de 2014

Bought a 2013 Ford Explorer from Ford Lincoln of Franklin on Saturday, Dec. 6. It was hands down the most satisfying auto purchasing experience I have ever had. Salesman Doug Kaufman could not have been more helpful, and his honesty and desire to help us was a refreshing change from the stereotypical "used car salesman." The Internet staff was friendly and helpful as well, as was the owner of the dealership - who personally introduced himself and thanked us for our business. The car itself was priced below similar cars we had viewed online at various dealerships, and it did not disappoint when we actually saw it. I would highly recommend this dealership. They even beat the financing rate I had pre-arranged with an established bank and auto-buying service. They even provide a unique lifetime warranty on the drive train.

Brett Seltz

9 de dic. de 2014

This was my second purchase from Ford Lincoln of Franklin. I cannot say enough about my bying experience with Ford of Franklin. What a great group of people! Clyde Maxwell was the sales associate that helped me and is one of the most considerate people I have met. He was very patient in making sure that I was completely satisfied with what I was buying. I really appreciate his "no pressure" demeanor and all that he did to make sure everything was perfect. What a great guy. I highly recommend you ask for Clyde when you visit the dealership. Greg Brown treated me as if I were a VIP and gave me more than I expected in the overall deal. Mr. Brown is definately doing something right in his industry. Overall, everyone that I met was very polite and courteous and the new showroom is fantastic. Ford makes a great vehicle and Ford of Franklin has plenty to choose from. Not to mention, they will find the exact car that you looking for if they do not happen to have it in stock. If you are considering a new car I highly recommend this Ford dealership. Thank you Clyde Maxwell and Mr. Greg Brown (and everyone else involved) for making my buying experience such a pleasure. I have purchased many vehicles in the past but I know that all my future needs will be provided by Ford Lincoln of Franklin. Again, many thanks. You guys are great. Respectfully, Brett Seltz Franklin, TN

Gina

9 de dic. de 2014

This was the most friendly place & staff that we have ever been too!! Our salesman Gary was so polite, very friendly and very knowledgeable, he even helped find more discounts for the car we were buying. The owner was always there checking on us and making sure that everything was going ok, making sure we were getting the information that we needed. And yes I said owner, he was the first person to greet us when we came into the dealership...we were very impressed with our salesman and the whole team and facility...this is a great place to buy a car/truck!!!

Donna/Happy Mom

2 de dic. de 2014

Just wanted to take a few minutes to tell about my recent experience at Ford Lincoln of Franklin car dealership. I was extremely pleased every step of the way. From the time I called to inquire about buying a used car for my college daughter, to the time I actually picked it up (I live in another state), the whole process was seamless and professional. Jeffrey Dawson was the sales person that I talked to over the phone, and the one who helped me find a car that fit my requirements and my budget. I went on-line to look at a Nissan Altima, and of course, things always look pretty good on-line. I am happy to say, the car exceeded my expectations as far as appearance, care taken (some dings/dents had been repaired) and handling. I was finished with the process in less than an hour, and happily on my way to my destination. My daughter is happy, which makes me happy, and I would recommend Ford Lincoln of Franklin to anyone looking for a new or used car. Ask for Jeff. He knows what he is doing, and will take the time to help you make a good decision for "you"!

Bob

1 de dic. de 2014

I had been surfing the web looking for a used Taurus. I found one that I liked at Franklin Ford Lincoln. The car was about $1200 cheaper than most I had been looking at so I went to check it out. Gary Sardynski made the entire process very easy. I had scheduled a trip and was out of town for the next few days but Gary and Greg Brown held the car for me until I got back. When I took delivery of it they had it ready to go and the entire process was really friendly, quick and pleasant. I would recommend them to anyone who is looking for a car or truck. I plan to get a truck within the next 6 months to 1 year and I will be going back to them for it. Thanks Gary and Greg, you have an awesome Team who make car buying fun!

Ray Leonard

30 de nov. de 2014

Tori Capps did a great job from start to finish. She researched the car that I wanted and showed me the options. We test drove the Focus (which I loved) and then gave me the option of which one I wanted. It made the whole hassle free vehicle purchase experience easy. Thanks so very much for all your help Tori. Ray Leonard

Cheryl

30 de nov. de 2014

I purchased a new 2014 Ford Edge from Jeff Dawson at the Franklin, TN Ford Dealership. The process went extremely smoothly. I had narrowed my search to three different Ford models. Jeff provided opportunities for me to see and drive all three models. My trade in was evaluated and Jeff provided me with offers for each of the vehicles. I contacted Jeff later in the day by email and received a prompt response from Jeff. Although Jeff was not scheduled to work the following day he came into the dealership to finalize the sale. Additionally Greg Brown, owner of Franklin Ford Lincoln, was on site both days, interacting with other customers and me. I feel I was treated fairly in the purchase processing. Previous experiences in trading/purchasing vehicles were not nearly as pleasant. I highly recommend Franklin Ford Lincoln and Jeff Dawson.

Kristine

29 de nov. de 2014

My experience with Ford Lincoln of Franklin was amazing. The owner of the dealership, Greg Brown, and my salesperson, Clyde, did everything they could to help me walk away with the car of my dreams. They were attentive and went out of their way to make sure everything worked for me. I am now a proud owner of a 2013 Ford Escape and couldn't be happier!

Rebecca

24 de nov. de 2014

I purchased my vehicle on a Sunday night. I signed the paperwork including the 3 day exchange policy and asked what if I changed my mind and they didn't have something comparable. I was told that they have over 90 stores to choose from and could find me something comparable. The next day (Monday) I found the same vehicle as I purchased, but newer with lower mileage and more upgrades, at another local dealership within their group. I called Ford and was told they would look into it. I then received a call back from Ford stating the other dealership would not sell them the vehicle for the advertised price, but I could go buy it from them directly. I went to the other dealership and they offered me $4000 less for my vehicle than I paid. I'm not taking a loss that big for owning the car overnight and especially not since I had a 3 day exchange promise from Ford. And apparently I was misinformed by Fords staff about using the 90 other dealerships for your exchange as it must be on Fords lot to qualify for the exchange. Ford did offer to try and locate a comparable vehicle to the one that I wanted to trade for, but they were unsuccessful. The sale itself was pleasant, the salesman was very professional and the facilities were top notch, but I went to Ford because of the exchange policy and lifetime warranty. And I left unable to utilize half of the benefits I thought I had. Lesson learned.

TroyK

24 de nov. de 2014

My salesman was Gary Sardynski. I was referred to Gary thru a friend who leased a car earlier this year. While my friend was having her car serviced, she found some cars she felt I might be interested in. I've been looking at Nissan Altima's for some time, and the dealership had one with low miles. I went to look at it and others that evening. I liked the Altima and ended up purchasing it. Unfortunately, after getting it home and sitting in it again, I realized that I did not fit well in it. I took the car back and went thru the 3-day exchange program. What I learned from this experience is that I should have used their Borrowed Car Agreement (BCA). This allows you to drive the car for a day or two to see if you like it before you buy it. I should have done that. I want to specifically commend my salesman, Gary Sardynski, and the dealership owner, Greg Brown. The day I returned the car and the next morning, they both spent several hours searching thru inventory to locate another Altima for me that would better fit my needs. The day after I returned the original car, Gary called me and said he had a car for me. I was able to fit in the new car and I am extremely happy with the car. Gary and Greg went above and beyond to make me happy. They are both extremely pleasant, professional, and put customer satisfaction at the top of their list. Thanks to you both for a job well done!

Joe S.

17 de nov. de 2014

Recently purchased my Ford F-150 from Tori Capps at Ford Lincoln of Franklin. I have been in the automobile business previously and this was the easist and best purchase I have ever made. Tori worked with me and made sure everything was to my expectation and even called the next day to follow-up. I have had some bad experiences with the dealership in the past and just want to say that Greg Brown and his team have completely transformed the dealership and the buying experience at Ford Lincoln of Franklin. Way to go.

Al

16 de nov. de 2014

Ford of Franklin (FoF), and a young Saleman by the name of Doug Kaufman were able to find me the exact car I wanted within 24 hours. I had dealt with another dealership for 2 1/2 month. After many conversations with the former dealership, they didn't seemed invested in looking very hard to find me a car. That's when I called Doug at FoF. Doug talked with me, found out what I wanted and then went to work. Greg the owner of FoF traded an ECOBOOST Premium for my GT Premium. Within 48 hours after contacting FoF and a 1000 mile round-trip drive to pick the car up in Northern Ohio I am the proud owner of a GT Premium 50th Anniversay Package. Also helpful in the buying process was Ray the General Nanager and another Saleperson by the name of Bo Biddle. As a retired career Navy man also important to me is appreciation for others that have volunteered to serve their country. All that I have mentioned, Doug, Bo, Ray and Greg are all veterans to Military Service as are many others at FoF. I could not more highly recommend FoF and especially Doug Kaufman. I found him full of integrity and willing to go to any lengths to help his customers.

Field Service Engineer

16 de nov. de 2014

I went to this dealer with a very specific need. I required a car from which I could perform field service yet still use occasionally for family transport. In short, I went there expecting to settle for another SUV. However, the extensive inventory of vehicles gave me options that I couldn't have imagined. I ended up with a "civilian" version of the popular Ford Transit Connect van and I couldn't be happier. Perfect car for my needs and the Sales Rep, Gary Sardynski, made the process of buying the car easy and stress free. Wonderful dealership.

CMorgan

14 de nov. de 2014

I just purchased a 2015 Explorer and couldn't be more happy. My salesman was Patrick Carlson and he went out of his way to make it as easy as possible. With 3 kids I do not have a lot of free time, so getting all the paper work done and financing in place over the phone the day before made me only have to spend a little over an hour at the dealer. I've had 10 different vehicles over the last 12 years and this was by far the best place I have ever been too. Everyone that I had any dealings with seemed to enjoy their job and that means a lot!! Thanks again for all the help that everyone involved did, it did not go unnoticed!!!

Mark T

11 de nov. de 2014

I was shocked at how wonderful my experience was. From start to finish it was wonderful!!! Not any of the usual fight for a good deal. I have been in this business before and to be honest was not looking forward to buying a car. However, this was the best buying experience I have ever had. Very quickly and comfortably we came to a more than fair price on the vehicle I was buying. Finance office was quick and painless. No high pressure tactics for things I choose not to buy. I will be buying my next truck here without a doubt!!!!!

Dennis O. Baird

10 de nov. de 2014

The salesman was Pat Carlson. I found him to be accommodating even after the sale. I have had several questions about my new f-150 . He has been prompt to return my calls.

Leroy and Carolyn Nessen

7 de nov. de 2014

Jeff Dawson was a very good salesman. He saved our car for us while we were waiting for a settlement from the insurance company. He took the time to explain how to work the radio. The business manager was also very nice.

David B.

4 de nov. de 2014

While my 2004 Marquis was being serviced, I went to the showroom to see Jeff Dawson who sold me the vehicle 10 years ago. I was glad to see he is still there and full of even more helpful information currently. Since he usually sees me in the service area waiting room when the Merc is being serviced he already new I was interested in a second car, smaller and easier on gas consumption. Jeff helped me examine the qualities and attributes of the Ford Focus and after a road test together I made the decision to lease this vehicle. I do a considerable amount of local driving, and this Focus helps me do that economically. Thank you Jeff for your help, courtesy, and knowledge; helping make my deal a smooth one. David B.

Melissa

3 de nov. de 2014

My daughter and I had been car shopping for several months. We walked in to Ford Lincoln of Franklin and had the best experience. Rafael and Greg worked with us and treated us like family. They found the perfect car and we drove it home that day. We will be back again for our next car purchase.

Brandon Kidd

3 de nov. de 2014

On Saturday november 1 I traded in my 2012 Ford Fiesta for a 2014 Ford C-Max energi. Wow!! What a awesome car!! This car does it all!! My ford touch, heated seats , push button start, hands free lift hate and rear view camera for backing up and so so much more!! I was really surprised by the room this car has on the inside. At first I didn't think I wanted another hatchback but once I was inside I was sold! Driving has been awesome. I'm loving the gas mileage I'm getting so far thanks the electric motor and battery system. The car decides for itself what is best to use during your "trip" . Greg the owner is amazing. This is the second car I've purchased from this location. I will never go anywhere else unless Greg leaves. Douglas my car sales person was extremely knowledgable on the car to the point I felt completely comfortable leaving the lot and knowing what's going on with the car. He was also very relaxed and neither of them were pushy . My buying experience was smooth and easy and we even got to eat lunch! I recommend everyone to purchase from this dealership and work with Douglas if you're lookingg for a relaxed approach to buying a car that doesn't feel forced or fake. I will be back next time I want another car and look at the Cmax it's amazing!!Thanks so much for everything!! Ps-the ambient lighting while driving it at night was a nice surprise!! So cool!! Brandon Kidd

Brian and Heather Bell

3 de nov. de 2014

My salesperson Bo Biddle was wonderful. My wife and I had found the truck (2013 F-150) we wanted on their lot and sent an internet inquiry that evening. The next morning by 8am, Bo had contacted us. He sounded ready to help us get the truck we wanted. We told him we would be up there that evening after work. When we arrived we asked for him and he said I have the truck you were interested in out front. There it was all cleaned up and out there waiting for us. It was a nice personal touch. We decided that was the one and the buying process was the best experience we have ever had. They did not leave us alone for any long periods of time!! Our kids played in the playroom and didn't mind being there. We also met the owner and we were very impressed and felt like we were appreciated. In fact, he was the one who suggested the kids play in the playroom. The facility, which has been newly remodeled,is very nice!! We would definitely go back there and purchase another vehicle from them and Bo in the future. It was a very easy process and we are very happy with our purchase and the service we have received!!

A.H.

1 de nov. de 2014

Gary Sardynski was my sales professional at Ford Lincoln of Franklin and when I say professional, that is precisely what Gary exemplifies. He is very patient and willing to go above and beyond to meet the customer's needs. When I called on his day off, expecting to wait until the following day to go see him, he stepped up to take care of my questions on the purchase of my F-250 as he had many times in the past. He went out of his way to insure I was taken care of, even offering to drive the truck to my home when I had a scheduling conflict for the delivery. Gary and his team, including John Zeprnick in the financing department comprise a fine group of professionals at Ford Lincoln of Franklin. I have been going there for 12 years and will continue do do so. Thank you for your excellent service Gary.

Proud used car owner

1 de nov. de 2014

Patrick Carlson was absolutely wonderful! There was no pressure to buy, he answered all of our questions, and even helped with the decision of whether or not to trade in our old car objectively. I would recommend everyone buy their car here! It was the easiest and best car buying experience I have ever had!

Pat

30 de oct. de 2014

Very friendly staff. Willing to answer all questions and concerns.

New Lincoln Family Member

30 de oct. de 2014

I just purchased a new 2014 Lincoln MK Z from Ford/Lincoln of Franklin. WOW! What an awesome experience. I had been driving a 1998 Lexus and knew it was time for us to part ways but I was not excited about taking on a car note. Also, our family was hit pretty hard by the recession and I wasn't even sure if we would qualify for a brand new vehicle. Nevertheless, my husband and I walked into Ford/Lincoln of Franklin and were immediately greeted by Troy, a master sales consultant. He made us feel extremely welcomed and began to address our needs. He patiently talked to us about several vehicles that would be a good fit for our family. Several hours later, we had narrowed down the original selection to a beautiful 2014 MK Z. I was so excited. Next, it was time for the dreaded credit check. Prior to the recession, my husbands credit score was in the 700s and even 800s. We worked hard at paying our bills on time and having a great credit history. Now, we had to look at our post-recession score. We were horrified! The team at Ford/Lincoln of Franklin (including the owner and his management staff) treated us with such respect and dignity. They were so supportive and kind throughout the entire process and did everything in their power to close the deal for us. I will never forget what an amazing experience it was working with Ford/Lincoln of Franklin. If you are in the market for a new car, you have to give them a visit. You wont be disappointed.

w.e. daniels

29 de oct. de 2014

the sales staff was friendly .took time to show different vehicles until customer decided which vehicle. Answered all questions and explained the different features and their use.

willie J. Sutton

23 de oct. de 2014

Just wanted to thank Tamar Day for her help in the buying our new Lincoln everyone made us feel good ,relax and not hassled. Tamar went out her way to make us happy with our purchase. We also want to thank Mr. Homer for helping us. Willie J. Sutton

Sheila Sage

23 de oct. de 2014

Ford Lincoln of Franklin turned a dreaded task into a wonderful experience. I was in the market to purchase a vehicle and had put it off for months dreading the typical experience I have normally had in the past with dealerships. I had met the Owner Greg Brown briefly several years through friends and had heard great things about how he ran his business and the great customer service the dealership provided. The feelings of dread and hesitation quickly disipated the second I walked into the dealership and met with Greg who quickly introduced me to his sales person Emmanuel Ogutu. They took the time to listen to my needs and presented several different vehicles for me to test drive so I could decide on exactly what I wanted. I never felt pressured nor did they try to sway me to any particular vehicle. I appreciated that because I knew I had to love the vehicle I would be driving and paying for monthly. They made the experience great from beginning to end and I'm looking forward to continuing my relationship with them by taking my vehicle to them for all my service needs. If you're looking for a relaxing, easy, professional way to purchase a vehicle you should definitely go the Lincoln Ford of Franklin...... ask for Emmanuel he will take excellent care of you.

Sharon

23 de oct. de 2014

I reside in Ohio, so making a purchase out of state was a first for me. Patrick made the entire process effortless on my part. This included my purchase of a 2014 Mustang GT. It was important to me that this vehicle had every little thing on my list, or I was not buying it. Patrick assured me that it did. (There were only three total available in the United States!) He also made it effortless to trade in my Lincoln MKX. All I had to do was complete one form, which he e-mailed to me. I thought to myself on my way back to Ohio how everything had gone so smoothly. Patrick followed up with me to see if I had any questions. Besides this, the dealership itself is beautiful, everyone was so nice, and I definitely would do business with them in the future. I also highly recommend them to everyone, not only for the reasons mentioned, but also for the Lifetime Guarantee they give on their vehicles.

CG

22 de oct. de 2014

Mike McLain put me and my wife in a 2014 Ford Raptor last weekend. He was a pleasure to work with and made the experience worth the 65 mile drive down from Clarksville. I'd definitely do business with Ford Lincoln of Franklin again thanks to the staff like Mike.

Troy

21 de oct. de 2014

My salesperson Emmanuel was outstanding. He was very helpful every step of the way. I was impressed by the excellent customer service. I highly recommend checking these guys out if you are looking for a vehicle in middle TN.

tthomas1982

18 de oct. de 2014

I recently purchased a used Mercedes from this dealer. Can not say enough great thinks about their customer service and sales person Tori Capps.Tori was the ultimate professional and never hesitated to go the extra mile to meet my car buying needs. This dealership is about 4 hours away from me but I would do business with them again in a heartbeat. Great job!!

Tthomas

17 de oct. de 2014

I recently bought a used vehicled from Ford of Franklin. My sales person Tori Capps was outstanding. She did everything humanly possible to ensure I had all the information I needed, that the overall process went smoothly, and that all of my questions and concerns were addressed. I live about 4 hours from this dealership, but I would buy from them again. Super customer focused.

Jay C.

17 de oct. de 2014

Emmanual was great to work with. I enjoyed it very much.

Jon

16 de oct. de 2014

My family and I have always been Ford owners. However, several years ago in 2010 I bought a 2010 F150 XLT and had some transmission problems. I took it to Woody Anderson in Huntsville AL where they misdiagnosed the problem several times and ended up making the transmission much worse after keeping it 28 days straight. Turned out it was only torque converter. I was so upset I vowed to never own a Ford again. My wife and I recently had a beautiful baby girl and found ourselves needing more room in my daily driver for the baby. After comparing all makes and models, I ended up back at Ford due to the excellent room in the back, the best towing and payload, as well as the nicest interior. I decided to take another chance with Ford and while visiting Nashville TN, we just wandered into Ford Lincoln of Franklin by chance. They had one of the largest selections of any dealership and over several days of negotiating and persistence on their part, we made a deal on a new 2014 Ford F150 XLT with the Ecoboost. One of their big selling points was the unlimited mileage lifetime warranty they offer on all of their vehicles. It also helped that they beat anyone else's price by a substantial amount. So far I have been extremely satisfied with the truck. Also, my wife and I both noticed that their shop area was cleaner than most dealership showroom floors. This is not an exaggeration, you can see that for yourself. My father in law will be buying a 2015 Ford F150 Platinum in a few months and I have already recommended Ford Lincoln of Franklin. Our salesman was Clyde Maxwell and we also worked with Matt Troconis. Both were excellent and I would definitely deal with them again.

LaQuita Neal

12 de oct. de 2014

As soon as I stepped on the property of Ford Lincoln of Franklin I was instantly consulted by my sales person Wayne Coffee who provided me with fine quality customer service. He answered all my questions regarding the 2012 Chevy Camaro I was interested in and even persuaded me into purchasing a better one with lower mileage and lifetime warranty. Overall, I am an extremely happy customer and I don't believe any other dealership nor salesman could have done as much as an outstanding job than this dealership here. If I was to look for another car or refer someone to a dealership, it would be without a doubt this place right here!!! Thanks again Ford Lincoln of Franklin and I appreciate doing business with you.

molly in lincolnville

9 de oct. de 2014

When I walked into Ford-Lincoln of Franklin, Troy Miller greeted me with a smile and asked how he could help me. I told him I was interested in trading in my Ford Taurus on a lease for a new one or possibly a Fusion. I was mesmerized by the Lincoln MKZ on the showroom floor. Troy asked if I would like to test drive all three vehicles mentioned. Of course the MKZ impressed me the most, although I think I would have been pleased with either of the other two. Troy offered to price the three, and with his help and expertise we were able to acquire the equipment on the Lincoln that was the most important for me and keep the price within my criteria. Since the dealership did not have one on the lot, Homer Disher called other dealerships until he found one that would meet my needs. Both of these gentlemen worked very hard to find a MKZ and pricing that would work for me. I highly recommend this dealership and the sales and financial staff. You definitely helped me fulfill a childhood dream--I always wanted a Lincoln!!

TaurusOwner

9 de oct. de 2014

Wendell Sherrell was very patient and helped me find the perfect car!

THE FRIZZELL'S

6 de oct. de 2014

AFTER LOTS OF CONSIDERATION, RESEARCH, AND CHECKING REVIEWS - WE DECIDED TO DRIVE THE EXTRA HOUR AND A HALF FROM OUT LOCAL DEALER TO FORD OF FRANKLIN FOR OUR LATEST PURCHASE. BEST DECISION WE COULD HAVE MADE!!! OUR SALESMAN (TROY MILLER) WAS EXCEPTIONALLY KNOWLEDGEABLE ABOUT THE VEHICLES WE WERE DEBATING ON - ONCE OUR DECISION WAS MADE, EVERY STEP WAS VERY "UPFRONT" - NO SMOKE AND MIRRORS. WE WEREN'T PROMISED ONE THING, AND THEN GIVEN ANOTHER - WE WERE PROMISED A GREAT EXPERIENCE, AND THAT'S EXACTLY WHAT WE GOT! HANDS DOWN, BEST DEALERSHIP EXPERIENCE WE HAVE EVER HAD! ANYWHERE!!! KUDOS TO GREG BROWN AND THE WHOLE TEAM AT FORD OF FRANKLIN!!! EVERY ONE WE HAD CONTACT WITH WAS MORE THAN FRIENDLY AND COURTEOUS!!! ALSO, BUDDY IN FINANCE WAS A TRUE PLEASURE TO WORK WITH...REALLY WENT OUT OF THEIR WAY TO EXPLAIN EVERYTHING TO US AND WORK TO GET US THE BEST DEAL POSSIBLE!!! I CAN'T SAY ENOUGH....VERY VERY VERY PLEASED...AND VERY EXCITED WITH OUR PURCHASE!!!

Roger and Teresa

6 de oct. de 2014

Gary was very helpful and easy to do business with. Once we made our selection it did not take very long before we had agreed upon a price and we were driving out in a bran new Lincoln. we was extremely knowledgeable about all of the features and options on our new car. This is our second Lincoln and we are very pleased with the service and performance.

milesj

6 de oct. de 2014

I had a great experience at Ford Lincoln with Tori Capps! She was excellent in helping me find my new Jeep Wrangler. I told her what I wanted and got it without hassle. The entire process was very quick, and without any wait. I would highly recommend Tori, and her professionalism to any and everyone that comes across Ford Lincoln. "The Girl with Dimples" did not disappoint!!!

rickypru

5 de oct. de 2014

Big thanks to Tori Capps. Tori is a very sweet person! Thanks for all your time Tori we will let all our friends know how much you did for us .

Faulkenberry

4 de oct. de 2014

When we found a vehicle online that we were interested in we drove 45 minutes to this dealer to check it out. There was an error on the website and the vehicle was actually in Florida. Troy, Michael and Gary went out of there way to make sure the situation was made right. You can definitely tell customer service is their top priority!

Rick Webb

29 de sep. de 2014

One of the best dealerships I have visited. Our sales representative was great and very knowledgeable of the Ford Escape. Mike McLain would be the best person to contact on buying a Ford product. Need more people like him in the business sector.On Sunday my wife and I were greeted at the front door by Mr Brown, the owner. Could not ask for a better team.

LESLIEL

29 de sep. de 2014

I had a wonderful experience with Ford Lincoln of Franklin. No pressure to buy, customer service was excellent, and faciliy was immaculate. Would highly recommend this dealership to anyone looking for a new or used vehicle.

MikeyBF350

28 de sep. de 2014

I honestly wasn't hopeful I could make a deal. But this dealer worked hard to stay within my budget. My sales person, Pat Carlson was easy to work with. The lounge is great, too. With WiFi and desks.

rjm2309

22 de sep. de 2014

Salesman was Douglas Kaufman. He was excellent. I will be back. Ford is definitely making some excellent products and having a reliable, honest dealership as this one will make my choice easy to return.

sparkemuped

22 de sep. de 2014

We had a wonderful experience from the moment we stepped onto the lot. Everyone that we came in contact with was friendly and professional. Gary helped up tremendously during the decision making process of picking the truck we wanted with the terms that worked best for us. He was knowledgeable and offered his expertise on a number of different vehicles. We settled on an F-150 and couldn't be happier! Now, a second vehicle purchase is in the works and we couldn't be happier to do business with this dealership again. I highly recommend Ford Lincoln of Franklin.

rsliss

22 de sep. de 2014

We appreciate the knowledge and great service of all the people mentioned, but Gary Sardynski really stands out as very knowledgeable. The clean up people could use some improvement though.

crltenn

22 de sep. de 2014

Troy Miller and Homer Disher were both helpful and accommodating with information. Greg Brown does answer your even early on Saturday mornings. Had a lot of problems with a 2013 Escape which I leased. The last time it would not start it was towed and left at the dealership. Homer called me that day asked my interest in type of vehicle. Wednesday my husband was allowed to drive 2012 MKX to Nashville pick me up and I drove it back to dealership. Talked with finance people and was pleased with the offers for both the lease and the purchase of the MKX. I had searched Kelly Blue Book and knew worth of both vehicles. Homer Troy and the John Zepernick all were very helpful. My husband commented that was the first time he had a left a dealership and didn't feel cheated. Everyone was knowledgeable, pleasant which ended in a satisfying experience. I went back Thursday and Troy showed me the details of the vehicle. Everyone we came in contact had high praises and admiration for Greg Brown.

markhuber

22 de sep. de 2014

We had a wonderful experience from the moment we stepped onto the lot. Everyone that we came in contact with was friendly and professional. Gary helped up tremendously during the decision making process of picking the truck we wanted with the terms that worked best for us. He was knowledgeable and offered his expertise on a number of different vehicles. We settled on an F-150 and couldn't be happier! Now, a second vehicle purchase is in the works and we couldn't be happier to do business with this dealership again. I highly recommend Ford Lincoln of Franklin.

jeremyharrell

21 de sep. de 2014

Found a great price online on an MKS and submitted to form to see if the vehicle was still available. Received a call within 5 minutes from Bo to let me know the vehicle was available and scheduled a test drive. Vehicle was great. No pressure from the salesman. They even worked with me on an already great price. I purchased the car. After I left I noticed the rear view mirror and that the cover over the wiper sensor were loose. I went back to the dealership that afternoon and they fixed the issue in 10 minutes. No pressure. Great price. Would definitely buy here again.

George Gilbert

21 de sep. de 2014

I went to Ford Lincoln of Franklin intending to look at a Ford CMax Hybrid and if I found I liked it then buy it. I chose this dealership instead of one closer to my home because my daughter had had a very good experience buying a Focus at this dealership several weeks ago. I walked into the dealership where personnel there assigned Tori Capps as the salesperson who would work with us. Ms. Capps, turned out to be a delightful person who did a wonderful job of helping my wife and I find and purchase our car. We had come to the dealership with a pretty specific set of options for the car we wanted to buy. The dealership did not have a car that exactly met our list but Ms. Capps was able to find just the right car at another dealer and have it transferred to Franklin. The car was delivered to Franklin the next day (a Friday) and after suppertime on that day Ms. Capps met us to deliver the vehicle. She took time to explain the new systems to us. I am an old retired guy. Over the years I have bought a number of cars at a number of dealers. My wife and I agree that buying this car at Ford Lincoln of Franklin with Tori Capps as our salesperson was the most relaxed and pleasant car buying experience we can recall having. I got the car I wanted at the price I expected. During the whole time I never felt the kind of intense sales pressure the car business is famous for. Kudos to the dealership for establishing the atmosphere they have and to Ms. Capps for making car buying fun.

jaustinlee

19 de sep. de 2014

Doug is the man! Know's his product. Very informative but not pushy.Over all great experience with a fine salesman. Love the F-150 and will return for my next truck. - J.A. Lee

joegranby

19 de sep. de 2014

I did a lot of research so I knew what I wanted, and Rafael helped get me there with minimal hassle. Always friendly and helpful, even after a week after the sale when I forgotten to get the lock code he tracked that down for me. Very conscientious and pleasant to deal with. He even programmed my sync feature for me. I'd be remiss if I didn't mention how great Buddy at finance was to work with as well. Very genuine.

brett

19 de sep. de 2014

I had been looking for a truck hard for about 2 weeks. I went to several dealers. I was very impressed with the work ethic & speed in witch Doug got me in and out. I am in sales as well. Anytime he wants to move up from cars to homes my door will always be open. He made the deal a breeze. Thanks, Brett Leehans, Broker/OwnerTown & Country Homes R.E.

OneRuffDawg

19 de sep. de 2014

Doug was a great resource. He was smart and had an upbeat personality. It made the purchase easy because he made me confident that I was making the right choice. Even when I was running him around he kept smiling and positive which made me feel like I wasn't a bother. I also worked with Big Mike and he was a real treat as well. Lots of fun and incredibly knowledgeable on all products. Big Mike initiated and completed the sale and has the right personality for being in this career. Doug helped out on my visits in between. Both were fantastic.

E.B. Sledge

19 de sep. de 2014

Excellent salesmen, modern facility, good inventory, and presentation. Doug Kauffman is the guy to see.

Judy Smith

19 de sep. de 2014

Troy Miller and Homer Disher were both helpful and accommodating with information. Greg Brown does answer your even early on Saturday mornings. Had a lot of problems with a 2013 Escape which I leased. The last time it would not start it was towed and left at the dealership. Homer called me that day asked my interest in type of vehicle. Wednesday my husband was allowed to drive 2012 MKX to Nashville pick me up and I drove it back to dealership. Talked with finance people and was pleased with the offers for both the lease and the purchase of the MKX. I had searched Kelly Blue Book and knew worth of both vehicles. Homer Troy and the John Zepernick all were very helpful. My husband commented that was the first time he had a left a dealership and didn't feel cheated. Everyone was knowledgeable, pleasant which ended in a satisfying experience. I went back Thursday and Troy showed me the details of the vehicle. Everyone we came in contact had high praises and admiration for Greg Brown. The dealership went far beyond my and my husband's expectations.

LaRon W

18 de sep. de 2014

I was looking to move out of my 2004 Pathfinder and get a smaller SUV with better gas mileage. I went in asking to test drive an edge and the general manager paired me with Michael McLain. He was knowledgeable about the vehicle and stuck to facts about what I could and shouldn't expect from that vehicle. He also asked about other vehicles I was considering and what I thought about them so far. His approach to working with me was very consultative and I was very comfortable that he was considering what I was looking for and showing me the options, pros/cons of each choice. I started to get nervous when he asked me to come over to the Lincoln side of the building to look at a couple vehicles ( oh no, here comes the upsell and hig pressure....these cars are for old people) but he started with the sticker facts on an MKC. I was impressed with what could get at base for about the same as adding options to the other small SUVs I was considering. Then I sat in it and test drove. Really liked it but still wanted to think about it. We started talking price possibilities and Michael and Homer worked with me on numbers. This is the first time I had ever had this discussion without my brother along to help me as my previous experience at car dealers alone wasn't pleasant. I was just blown away by how they tried to work with me and show me what they were basing their numbers on. I ended up thinking about it overnight and came back the next day with a couple more questions. They addressed them and I got a new car. Michael has been great about answering all my questions and helping me set up my sync. I am beyond thrilled to know that I have a great car and a long term dealer I can rely on! Thanks sooooo much!

Maria

18 de sep. de 2014

I purchased a 2015 Ford Fusion Titanium. This dealership had a great selection and the exact car I was looking for. I must say that I have bought many cars over the years but this was the easiest purchase for the best price I ever made and I loved it! Doug was fantastic! He took the time to talk me through all the 'gadgets' in the car and even talked me through components during the test drive which was great (still getting used to the back-up camera). He took the time to stay and make sure I was comfortable with the car before I drove off the lot. A great car buying experience.

ken_wood

18 de sep. de 2014

I had a great purchasing experience at Ford of Franklin! Doug Kaufman was very helpful and knowledgeable and I never felt pressured. Doug even helped me move my belongings from my trade-in. Doug has followed up several time to see if I had any questions about my F150.

mforiest

18 de sep. de 2014

Went in to look at a 2014 Edge, but the price of the same year, mildly used Flex was so good, we couldn't pass it. There was no pressure to buy anything, which was refreshing. since I had not purchased a car since buying my Expedition in 1998. The only negative was in the detailing of the vehicle. The back of the seats was dirty. Also, there were no floor mats. I had to ask for those, which I believe should be included with the purchase of any vehicle. Overall, this was a very pleasant experience and if the Flex is as good as the Expedition, I'll be back in about 16 years for another Ford!

Out of towner

18 de sep. de 2014

Bo Biddle followed up with me after an internet inquiry. He was very friendly, knowledgable, and professional. We purchased a used car from the dealership and Bo helped us get a great deal on a great vehicle. The dealership was very thorough with their repairs on the car and I felt very confident we were getting a quality vehicle and not a lemon. Bo was super down to earth and easy going and made the whole experience feel very comfortable, not like most car-buying experiences I have had. I would recommend Bo and Lincoln Ford of Franklin to anyone interested in a no hassle, positive car buying experience.

EDarr

17 de sep. de 2014

My husband and I had been looking around here and there for a new vehicle for me as my car was not only old, but in pretty bad shape. My husband came across Ford-Lincoln of Franklin online and was impressed with the selection of available vehicles and prices. We made an appointment and decided to take a look at the Ford Focus. I have personally always been a bit weary about car dealerships, but Ford Lincoln Franklin set my mind at ease and treated me, my husband, and my daughter with some of the best customer service ever. Douglas Kaufman was PHENOMENAL when it came to not only telling me about the car, but making sure that I got everything that I wanted. It was a great experience, and I would totally recommend this dealership to anyone looking to purchase a new vehicle.

jeremy.morrison.773

17 de sep. de 2014

I worked with Doug kaufman and big mike on the purchase of my 2015 F350. He worked with me and made sure I had just the right truck. He was always honest and never tried to sell me something I didn't need. Thanks Doug! You're the man!!

Jim Wells

17 de sep. de 2014

Great service. Would buy from Douglas Kaufman again. Douglas knew a lot about the vehicles. Will send friends and family to buy a Ford vehicle from Douglas.

mrevell

17 de sep. de 2014

I purchased a 2015 Ford Fusion Titanium. This dealership had a great selection and the exact car I was looking for. I must say that I have bought many cars over the years but this was the easiest purchase for the best price I ever made and I loved it! Doug was fantastic! He took the time to talk me through all the 'gadgets' in the car and even talked me through components during the test drive which was great (still getting used to the back-up camera). He took the time to stay and make sure I was comfortable with the car before I drove off the lot. A great car buying experience.

edarr0401

17 de sep. de 2014

My husband and I had been looking around here and there for a new vehicle for me as my car was not only old, but in pretty bad shape. My husband came across Ford-Lincoln of Franklin online and was impressed with the selection of available vehicles and prices. We made an appointment and decided to take a look at the Ford Focus. I have personally always been a bit weary about car dealerships, but Ford Lincoln Franklin set my mind at ease and treated me, my husband, and my daughter with some of the best customer service ever. Douglas Kaufman was PHENOMENAL when it came to not only telling me about the car, but making sure that I got everything that I wanted. It was a great experience, and I would totally recommend this dealership to anyone looking to purchase a new vehicle.

craigclc

17 de sep. de 2014

Experience was good - they had the stock I was looking for and accepted my trade in. Douglas did a good job explaining the vehicle and providing me details I needed.

Ranger93

17 de sep. de 2014

Patrick Carlson and the entire Team were great to work with. Although I was buying a used vehicle, they did everything they could to make it feel brand new to me. Patrick was accommodating to my schedule and very responsive to all of my questions. The transaction was quick and relatively painless as far as vehicle purchases go. I would return for another purchase without hesitation.

Melinda

15 de sep. de 2014

After tons of research, a dozen or so test drives, and weeks of searching, I found the perfect deal on a beautiful Ford F150. I drove a good distance to get to Ford of Franklin and found their facilities beautiful, the staff friendly, and they had the truck I wanted. Tamar was wonderfully patient with me during the process and it was wonderful not to have a frantic pace with high pressure sales. I would highly recommend her to anyone looking at buying a vehicle.

Zyoung92

15 de sep. de 2014

I was so pleased when I drove off the lot with my new Lincoln MKC. I had purchased my previous vehicle from Markus when he was at Town and Country and was pleasant surprised that he is working on Lincoln on Franklin now. Markus understood my needs, drove me around the lot and we found exactly what I was looking for. The entire process was pleasant and fast, which I value because of my busy schedule. The finance experience with Marcus Smith was exceptional, I was in his office for less than 10 minutes and he mirrored by sense of urgency to get everything taken care of quickly. All three staff members I came in contact with were professional and knowledgeable about the product and services they offered.

rsearfoss0927

15 de sep. de 2014

I did not expect to purchase my car when I walked into the dealership that day. In fact, I had not even considered purchasing or driving a Lincoln MKX in the past! My mother and I decided to stop by the dealership, the last stop on our weekend long search for cars for me. I'm in nursing school and needed something reliable, safe, and that would last me the next several years. After walking in the dealership and meeting with Markus Hartley, I knew this was the place I needed to be! I felt protected and listened to. Markus was never pushy, never tried to extend me past my budget, and really let me make my own decisions and form my own opinions about the SUVs that I drove that day. This was definitely something new to experience! All the other dealerships had sales reps who didn't listen to the things I was looking for and tried to sell me at a much higher price than my budget. Markus listened, was patient, and spent time with my mom and I, long after the dealership had closed.I very much appreciate the time he spent helping me, the honest opinions he gave me about the cars, the history of the cars, the previous drivers, and how we could stick within my budget. I went back after the purchase to have a few dents fixed up, and they were done beautifully! Markus gets an A+ for communication, something I feel is the most important part in sales.Only being the second car I have ever owned (and the first I have saved for and purchased myself, paid in full!), I feel like Ford Lincoln of Franklin is a dealership I can absolutely trust should anything ever need to be worked on or taken car of with my SUV. I'm thankful to have found a place I can trust, and even more thankful I worked with an employee who built that bond of trust in the first place. I can definitely say that I will recommend Ford Lincoln of Franklin to any of my friends looking for vehicles in the future. I absolutely love my MKX and am proud to own and drive it, every single day I get behind the wheel!

Melinda Brown

15 de sep. de 2014

After tons of research, a dozen or so test drives, and weeks of searching, I found the perfect deal on a beautiful Ford F150. I drove a good distance to get to Ford of Franklin and found their facilities beautiful, the staff friendly, and they had the truck I wanted. Tamar was wonderfully patient with me during the process and it was wonderful not to have a frantic pace with high pressure sales. I would highly recommend her to anyone looking at buying a vehicle.

ekitt22

15 de sep. de 2014

I bought my first NEW car (rather than "new to me") this past Saturday from Ford Lincoln of Franklin. Greg, Ray, Gary, and Kenzie helped us find exactly the right car for me! My husband has bought two of his trucks from this dealership in the past and has always been given the VIP treatment, and my experience was no different. I traded in my 2009 Toyota Corolla after the transmission gave up on me after only 105,000 miles. Now I have a LIFETIME powertrain warranty to cover me if this ever happens! I never knew driving could be so much fun. I chose the Ford Edge due to it's room and amazing features! It also gets pretty good gas mileage for a car of its size. When it comes to financing Kenzie sure knows her stuff! She contacted various lenders to make sure to get me the most competitive rate! She's also very personable and great to chat with! Overall I had to give my experience 5 stars. I know where I'm going the next time I buy a car! Thank you Greg and team!!! ~ Elizabeth *Happy Customer*

lyndsie911

15 de sep. de 2014

As soon as we started walking away from our car, my mom and I were greeted and helped. Everyone was friendly and cheerful, and as a sales associate in retail I know how hard those qualities are to come by. The management even came over to make sure our process was going as smoothly and possible. When I need another car, this will be the first place I visit.

V. Cranford

13 de sep. de 2014

Our salesperson was Clyde Maxwell. He was extremely courteous, upfront, honest and did not pressure us to purchase a vehicle. He helped up find the vehicle that we wanted and provide us with a fair and reasonable price. He is customer focused and dedicated to helping the customer get the vehicle he/she wants. If I had to purchase another vehicle, I would want Clyde to be my salesperson. The facilities were excellent and everyone that we came into contact with was friendly and courteous.

Zach Young

13 de sep. de 2014

I was so pleased when I drove off the lot with my new Lincoln MKC. I had purchased my previous vehicle from Markus when he was at Town and Country and was pleasant surprised that he is working on Lincoln on Franklin now. Markus understood my needs, drove me around the lot and we found exactly what I was looking for. The entire process was pleasant and fast, which I value because of my busy schedule. The finance experience with Marcus Smith was exceptional, I was in his office for less than 10 minutes and he mirrored by sense of urgency to get everything taken care of quickly. All three staff members I came in contact with were professional and knowledgeable about the product and services they offered.

Jpuljan

13 de sep. de 2014

Fantastic experience. Will definitely be returning to this dealership for future business for both myself, my husband and when the kids turn 16! Thank you Ford & Lincoln of Franklin

18birthday

11 de sep. de 2014

Great experience with all involved in our transaction with this dealership, low pressure and patience towards my family. Best vehicle purchase experience as of date.

Mike and Sue

9 de sep. de 2014

Our salesperson was Gary Sardynski at Ford Lincoln of Franklin who is the inventory manager. We were looking for a new 2015 Ford Explorer- limited and not having a lot of luck finding one. Gary went right to work searching for exactly what we wanted and we found our vehicle. Everyone at the dealership was very friendly and made our experience very enjoyable. We are now driving our 2015 Ford Explorer Limited and loving it. Thank you to everyone at the dealership and especially Gary Sardynski! We would HIGHLY recommend Ford Lincoln of Franklin to anyone.

bakerms

9 de sep. de 2014

Gary Sardynski was our salesperson at Ford Lincoln of Franklin and he did an outsanding job! We are now proud owners of a 2015 Ford Explorer. Everyone was very friendly and made sure to let you know they appreciate your business.

Happy customer

8 de sep. de 2014

I had the privilege of working with Wendell Sherrell in purchasing my new 2015 Explorer! My whole experience with not only Wendell but the whole team at Ford Lincoln of Franklin was fantastic! The no pressure approach and flexibility of working with me to get me into the vehicle I wanted was refreshing! I was even more impressed when I returned to get the Permaplate put on that Wendell knew me by name when I passed by his office and went out of his way to make sure I was still happy with my purchase and to see if there was anything else I might need. If you are looking for excellent customer service and a enjoyable car buying experience I highly recommend purchasing from them!

SMcintyre

8 de sep. de 2014

I have never owned a Ford vehicle before and have to admit I was leaning towards purchasing a Chevrolet. When I walked into the Ford dealership in Franklin I was met by Bo Biddle. Bo was very nice, did not pressure me at all and worked hard to find the right truck for me. The finance department worked with me to get the payments where I wanted them and now I am a new truck owner. The overall customer support and satisfaction I have recived is truely remarkable. A BIG THANK YOU to Bo Biddle and the entire Ford Lincoln of Franklin team. Truely the best dealership in Middle Tennessee.

KMayer

7 de sep. de 2014

I loved my experience at Ford Lincoln of Franklin. My sales consultant was Wendell Sherrell and he was an excellent consultant and very helpful. Together with Finance Manager John Zepernick we made sure that I got the best deal possible on my Ford Focus, which I really appreciated. I would recommend Ford Lincoln of Franklin and especially Mr. Sherrell and Mr. Zepernick to everyone who is looking for excellent customer care.

mhuiras

5 de sep. de 2014

Patrick was absolutely great to work with. He put together a list of cars with the options I wanted and within the price point I was looking for and helped me choose through the list of available incentives to get me the best deal. He also has followed up to make sure I was happy with my purchase. I would definitely buy from Ford Lincoln of Franklin and Patrick again. Marc

Susan/ Tom

4 de sep. de 2014

We had a very good afternoon. Wendall Sherrell was great. Everyone we talk to was very friendly and helpful.

csommer512

4 de sep. de 2014

Great experience, will definitely buy another vehicle from Ford Lincoln of Franklin. Sales was great, F/I was quick, and the owner made sure I had an enjoyable experience.

csommer512

4 de sep. de 2014

Great experience, will definitely buy another vehicle from Ford Lincoln of Franklin. Sales was great, F/I was quick, and the owner made sure I had an enjoyable experience.

Jane

3 de sep. de 2014

I recently retired and my husband and I went to Ford Lincoln of Franklin last Thursday and met with Greg Brown, owner. He set us up with Michael McLain who is a Lincoln leasing consultant. We worked with Michael who was very knowledgeable and decided on a 2015 Lincoln MKC that was at another dealership. We signed all our paperwork and we were to pick up the vehicle late Fri but the dealership that had the MKC I wanted did not want to trade. Ford Lincoln of Franklin looked for the same vehicle all over the country but that MKC was the only one that met my specifications. Bottom lineGreg Brown personally worked it out with the other dealership to get the vehicle for me. Saturday morning we picked up the MKC and I love it. After being out of the car market for over 20 years I was not looking forward to going to a dealership to obtain my next car. I have to say that each of the people that we dealt with at Ford Lincoln of FranklinGreg Brown, owner, Michael McLain, lease consultant and Buddy Victory, business manager were wonderful and the whole experience very much exceeded my expectations. Their commitment to customer service was great.

Yogesh

2 de sep. de 2014

A wonderful buying experience. Our Salesman Douglas was very professional and knowledgeable. The Dealership was very friendly and comfortable.

Mike & Marie G.

2 de sep. de 2014

This is the second vehicle we have purchased this year. A 2014 Ford Escape and a 2014 Ford Fiesta. Patrick Carlson was amazing. He had a car ready for us both times when we got there. The process was quick and enjoyable. We would definitely come back to this dealership and look Patrick up.

Mariekestar

1 de sep. de 2014

I am first time car buyer and chose this location for its selection of used Ford cars. It was a busy Saturday when I got there, which in a way was nice because there wasn't anyone to pounce on me right away. My mom and I made our way to the used lot and found a car we liked. On our walk back, we were greeted by Greg (the owner) who quickly swooped in to help. He gave us hands on service and a fair price. We waited for about an hour to get the banking piece in place, but the waiting area was cozy and clean. Greg also offered us water and said he would bring in lunch if we were hungry (!!!). Then we met with Buddy for financing, he did a good job explaining the options. He was appropriately pushy on the "upsells" of warranties etc, but backed off when appropriate. Then lastly Jeff took us for a final ride to explain the car and answer any last minute questions. Overall it was a lovely experience and I am excited about my new purchase!

Daisy

31 de ago. de 2014

Gary Sardynski was my salesman. He knew the finer points of the 2014 Escape and how to custom fit the vehicle to my lifestyle. This included camping and transporting children. I was going to pick out the boring color of white but Gary introduced me to sunset. My Escape is the best vehicle I have ever owned. I highly recommend Gary as your salesman.

mike white

31 de ago. de 2014

My salesman was homer disher very nice and out going man he knows his products very well, and treats you like a friend. Got me my truck trade in I was aiming for, and put me in a new truck what else could a man ask for. When its time for a new vehicle i will be back.

sqmcdonald

31 de ago. de 2014

Gary Sardynski was my salesman. He knew the finer points of the 2014 Escape and how to custom fit the vehicle to my lifestyle. This included camping and transporting children. I was going to pick out the boring color of white but Gary introduced me to sunset. My Escape is the best vehicle I have ever owned.I highly recommend Gary as your salesman.

johnnyintn

30 de ago. de 2014

Car buying was not something I was looking forward to. I'd had my car for 20 years and was not excited about having a car note. As a result, I was looking for something stylish & affordable I could purchase without a lot of pain & foolishness. Ford of Franklin wasn't my first dealership. I'd done research on the web and been to a few other Ford dealers in the Nashville metro. I either experienced sales guys who were, obviously, trying to make their end-of-month quota or prices that were out of sync (while being told I was getting a deal).I called FoF and, by luck, Patrick picked up. We talked about what I wanted, what my price point was and he made it happen. I came in expecting to look around and make a decision that evening. I wound up buying a car. Rather than feeling tricked, I felt confident that I was purchasing the right vehicle for me at a price point I was comfortable with. I even got more than I expected. I came in expecting to buy a used car with mileage. I bought a 2014 with 50 miles... for a price that was competitive.Pat was an ace throughout the process. He didn't disappear as soon as he had the sale. He got my car detailed and ran through all the bells & whistles so I knew what I was getting myself into. He even took a phone call during his personal time to answer an embarrassingly basic question from me. I'd gladly recommend Pat & FoF to any of my network looking for a positive buying experience for a quality vehicle at a good price.

Cynthia Sledge

29 de ago. de 2014

A wonderful buying experience. Our Salesman Mike McLain was very professional and knowledgeable. The Dealership was very friendly and comfortable. I will buy my next car at this Dealership.

Joyce

28 de ago. de 2014

CLYDE MAXWELL was my sales consultant at Ford Lincoln of Franklin. Clyde was extremely attentive, patient and knowledgeable to all my concerns in finding the perfect vehicle. Clyde and Gary Sardynski worked together in locating the exact Ford Escape and had it transferred to the Franklin dealership. At no time during the sales process was I ever pressured or hurried to make a decision. During all my years of purchasing different vehicles from other dealerships, I can truly say this is the ONLY dealership that I would recommend to others. I wish there was a ten star rating as everyone including the owner, Greg Brown goes above and beyond to make the buying process a pleasant experience. LUV my Ford Escape.

Big Fan

28 de ago. de 2014

Mike McLain was determined to ensure we were completely happy. I got the exact car I wanted at a great price delivered to my house at the time I requested. I didn't know that was possible.

jbelcher

28 de ago. de 2014

CLYDE MAXWELL is an awesome sales consultant with Ford Lincoln of Franklin. Clyde was patient, knowledgeable and very helpful in my search for a car. At no time was I ever pressured or pushed in purchasing a vehicle. Clyde and Gary Sardynski worked together to locate the vehicle I wanted. After locating they had my car transferred to this location. I have purchased several cars in my lifetime and this is the ONLY dealership I could recommend. Everyone I worked with was wonderful and even the owner, Greg Brown stopped by and I could see how this dealership is the ONE and ONLY place to shop.This really helps our town Franklin stay at the top. Please even if you live a good distance from Franklin, you owe it to yourself to check it out. I only wished there was a TEN star rating because everyone at Ford Lincoln deserves it. LUV my new car. Happy Joyce

skinn30

28 de ago. de 2014

Mike McLain did his best for us. I didn't realize that kind of experience was possible from a car dealership. Wow! I would highly recommend it.

C.L.Moseley

27 de ago. de 2014

Very happy in the way the sales person, and finance person and was able to get a price I could afford.

Jesse

26 de ago. de 2014

Continuation from earlier review. I wrote a review earlier in disappointment with the dealership. I first went in to the Ford and Lincoln dealership to look for a used Ford Focus or something similar. I test drove a nice car for a reasonable price but wasn't thrilled with the color. The owner said he had another car similar in miles and a more neutral color. It was a 2008 Lincoln MKZ in really good condition with low miles. I decided on the car but since it was a Sunday, I couldn't trade in my truck. I made an appointment for the next day to finish the deal. I get there and they have sold the car I had come in to purchase. The owner apologized and said he will make it up somehow. I didn't have much faith after being present with an Altima with double the mile and left disappointed. Eventually he was able to put me in Lincoln MXZ 4 years newer with similar miles for not much more than the previous one I was looking at. The manager Homer and Emmanuel from the Lincoln side of the dealership were knowledgeable on the vehicles and made the buying experience as pleasurable one could have when it comes to buying a vehicle. It really shows the integrity of a company when do they mess up and than do what they can to make it right. I would recommend this dealership to some looking for a new or used car. The lifetime warranty offered on the used vehicles is hard to find elsewhere too.

Earl & Pamela Kimbrough

25 de ago. de 2014

Speaking of *Southern Hospitality* this dealership has it down pat! My wife and I were greeted by a beautiful young lady with the sweetest smile and she got the ball rolling. We did have to wait a bit because they were extremely busy, yet, the wait was worthwhile. Greg Brown was very friendly mingling with customers which sets a great impression to see the owner working along side his employees. We were teamed up with our sales consultant, Emmanuel Ogutu. My wife took up with Emmanuel as soon as she saw his youthful smile. This young man was soft spoken, well mannered and so easy to work with. He took great time to speak with us about all issues in buying from model, color, pricing and any expectations that we had in our purchase. Needless, to say we purchased a 2014 Ford Escape in Bronze Fire which we feel is a beautiful color. And at a price that our budget would allow. :) Now, another wonderful plus was that we were reunited with Buddy Victory which we have had the pleasure of dealing with him a couple of other times. As my wife says, "Buddy is one of those men that when you meet him you can see his precious soul shining." and I must agree. Buddy is a very kind gentleman. These two great guys stayed with us well past closing to finalize our deal so we could drive off happily in our new Escape. What a nice way to spend a Sunday afternoon. Thank you so much, to you all...

Hank

25 de ago. de 2014

Clyde Maxwell did an excellent job in answering all of our questions and addressing all of our concerns. His polite and professional demeanor made the experience very enjoyable. No pressure or tricks, just an honest and straightforward approach that we appreciated and helped seal our decision to lease a 2014 Ford Edge from Ford Lincoln of Franklin.

Asian car owner!!

24 de ago. de 2014

Just leased my new MKC from Ford Lincoln of Franklin. My salesman, Markus Hartley, did a great job of working out a deal including everything I needed. Everyone at the dealership was friendly and helpful. I would definitely recommend doing business here. I haven't owned an American car in 30 years. Lincoln has got it right!!!!!

sam

21 de ago. de 2014

I did get a great buy on a used f150 there. The price of the vehicle was good. My salesman, Wayne, was very nice and has responded to phone calls. For sure had a few issues though. 1. I asked if the oil had been changed (it is ford "certified") 2 different times, once while purchasing and once after purchase (there was another dealer's oil change sticker in the windshield, approx 3500 miles since last change and the oil life read 39 percent). I was told both times that they had changed the oil since the dealership received the vehicle. If Franklin ford changed it, they did not change the filter. I will have to pay and have it changed myself so I can start an accurate record. 2. I was sold the perma plate protection. After reading the warranty though, it was "sold" to me by the finance person differently than what the warranty reads, so I am getting my money back. 3. While purchasing extended bumper to bumper warranty, I was sold something different than what I understood I was getting. I would for sure pay close attention and write down what you discuss with the finance person. No way to actually know, but from looking at FORD offered warranties of the same type online, I lost a 1 to 2 hundred dollars because of this. 4. This truck is a ford "certified" vehicle. Along with the lack of an oil change (or if they did, the filter was not changed), they also did not pull the keyless entry code and from what I understand that is also part of being considered "certified".

mike, nashville

21 de ago. de 2014

Very happy in the way the sales person, and finance person were able to get a price and payment I could afford.

Jesse

19 de ago. de 2014

Went in on a sunday to look at used cars. Found one in which I was comfortable with purchasing. Keep in mind this is the Owner of the dealership I dealt with. Since it was a sunday I coulndn't get my trade in appraised so I made an appointment (again with the owner) the very next day to to finalize the deal. I come in to ealier than the shceduled time cause I was excited. I get there wait a little while till he was free. I sit down and he tells me that someone is in the process of buying the car that I had come to in to purchase. Not only that but he already has car fax reports and other cars for me to look at, meaning instead of calling me and wasting my time coming in he was going to try to sell me something I didn't want. He said he will make it up to me and that he apologizes but anything short of the same car or newer for the same price will not be satisfactory. I've told anyone who was willing to listen and they all can't believe he treated someone like that. I can see why my first impression of him made me feel comfortable buying a car there. He truly seemed like a nice guy.

Josh Brown

19 de ago. de 2014

With a family of four now and 19 years of driving a standard cab truck, It was time to make the upgrade to a truck which could be our everyday vehicle that we all could enjoy riding in. I had my eye on the F-150 for a while now, but didn't know what trim package I would go with. As I did my research I fell in love with the FX4. Through a referral to the dealership and to an incredible sales lady, Tori Capps, reached out to me and from our first initial conversation, she knew my needs for my family and my wants for a truck that had some style to it. Tori knew the differences in all the F-150 trims and through our conversations reaffirmed my decision to pursue the FX4 for my next truck. I travel for work and was going to be out of town for 3 weeks. Tori understood my work schedule and also understood with school starting for my kids that when I got back from traveling, a truck purchase was going to happen. I let Tori know what color I wanted and one had just arrived on the lot. Tori worked with me to hold the truck on the lot so I could make the purchase when I got back. As I got back from traveling, I had an unexpected family emergency and had to delay the purchasing of the truck. Tori fully understood and let me know that when I was ready to make the purchase to just let her know. She never once put pressure on me so that the dealership could get the sale faster. I let her know a day and time that worked for me and she had the truck all shined up and sitting out front. Tori came out and greeted us as my wife and I were looking at the truck. Through a lot of communication and road bumps along the way, the day had arrived to purchase the truck. Tori and the staff at the dealership made the sales process a breeze. I felt like the entire dealership had an interest to get me the best price they could for the truck. I would recommend Tori and Ford Lincoln of Franklin to anyone in the market for a vehicle.

FredR

18 de ago. de 2014

I went in to FORD Lincoln of Franklin just to get more knowledgable on the Ford Explorer - Wendell the the sales person to greet me and answer any questions I might have.... Well, he answered all of my questions and then some. He made the whole process easy without pushing me to even buy!!! That was a very new experience for me. Over the next couple days I decided to go ahead and buy - Wendell and the rest of the team made it so easy and convenient !!!! These are experiences that one usually doesn't get at dealerships ;) Hopefully I won't need another vehicle for a long time...but if I do, Ford Lincoln of Franklin will be the place that I go to !!!!! I hope this helps anyone about to look for a new or used vehicle - I usually don't write reviews - but my experience with them was so good, that I felt I needed to

Maranda

18 de ago. de 2014

My salesman Gary was very helpful. I told him what I was looking for ahead of time, and he had a list of cars ready to run through when I arrived. We went over the options I required, and narrowed it to 3 in the course of 5 minutes! We then test drove them all, and I found it very easy to make my decision. Gary was very knowledgeable, never pressured me, and very patient. I am not the proud owner of a new Ford Fusion, and I will be happy to recommend Ford Lincoln of Franklin to anyone!

Ed Hines

18 de ago. de 2014

Matt and Tori were a pleasure to work with and made the experience of buying the truck I wanted enjoyable and well worth the drive to Franklin.

Michael Keith Roberts

17 de ago. de 2014

Me and my son was looking for a 2012 Mustang after selling his Sport Trac and found on at Ford Lincoln at Franklin in Franklin, Tenn. I had seen it on their web site and called the dealership to see if the car was still there, and it was still on the lot. Patrick Carlson responded the next morning with all the information about the car. We set up a meeting to see the car the next day. He met us with a handshake and a smile and welcomed us to their dealership. The car was just what my son was looking for, his " dream car ". We went in to discuss the car price and we agreed on a fair price . The service was wonderful through out the process. The guy who also helped with the finances ,sorry I can't remember his name, also was professional, put us at ease with all the paperwork and explained everything fully. Patrick even took us on a tour of their dealership, he seemed so proud to work for Ford Lincoln of Franklin. Thank you Patrick and your team for a wonderful experience, that is usually uncomfortable, but our experience was very pleasant and professional, Keith and Adam Roberts Decatur, Al

Venkata Rp Kumar

15 de ago. de 2014

Hi, I met young professional sales consultant Mr Douglas Kaufman at Ford Lincoln Dealer shop. He understood my need and his professionalism and he understood my desire and my needs and my budget and he has suggested very good car. I am really happy about his business and the way understanding customer requirements. Really Appreciate it. I would like to say Special thanks to Kenzie. She did all my paper work with in 15 to 20 mins. Most of the place they really waste for our time to spending time and making lot of confusions on our paper work. Highly appreciate it for all her efforts and support. Douglas and Kenizie were really very good asset for your dealership. Thank you so much Douglas for all your help. Thanks, Venkat

Charles Fletcher

14 de ago. de 2014

I had a really good experience at Ford/Lincoln of Franklin. Rafael, my salesman, did an excellent job of answering my questions without applying any pressure. Overall it was my best car-buying experience yet.

Cindy Price

14 de ago. de 2014

My sales person was Emmanuel Oguto and this is by far the best car buying experience I have had! I had expressed an interest online, Emmanuel then started to contact me. We played phone tag for a few days, and he sent me a couple of other suggested cars to review. I was so impressed, it felt like he really cared about me finding the right car. We connected, made an appointment. I arrived, and was greeted with a warm smile and handshake, he has a gentle voice and calm nature. Buying a car is a huge process for me, I have been having anxiety about tthis car buying process, I was immediately comfortable with him. I went for a test drive and he had several ways (left, right, slow, interstate, stop light ,etc.) so I could get a proper test drive of the vehicle. It was perfect for me. After closing the deal, Emmanuael reviewed all the knobs, switches, mirror adjustments, etc. I would recommend Emmanuel Oguto as the go to guy for purchasing a vehicle. He made the experience for me pleasant and enjoyable. I look forward to working with him again.

Chris

8 de ago. de 2014

My wife and I were in the market for a used SUV. We went to Carmax to start off our search and we were not pleased. I went online and searched for dealerships in the Franklin, TN area and came across Ford Lincoln of Franklin. When we walked into the dealership we were greeted like we owned the place. The service was fantastic. The first person we dealt with was Patrick and he was great. We told him we were looking at Ford Escapes and Honda CRVs. He went and got a CRV from the lot and let us look at it. Then he took us around the lot to see all the other used cars that they had. We came across a 2013 Kia Sorento LX. We stopped and looked at it. My wife fell in love with it as soon as the door was opened. We continued to look around but we had our minds on the Kia. We had to leave that night suddenly so we were not able to take a test drive. We told Patrick that we would be back the next night to test drive it. He told us that it was his day off but he would be in because he was going to be helping another customer out. When we arrived there that night Emmanuel was the salesman that was going to help us. He was fantastic. We took the Kia out on a test drive and that was the deciding factor on us making the purchase. We loved the vehicle we were in. When we got back to the dealership, Emmanuel started to the process of us buying it. It was an easy process, we got a great deal on our trade in, as well as a great and affordable deal with Ford Lincoln!!! Overall we loved every second that we were dealing with them on buying our new car. I would recommend anyone that is looking for a new car to go by Ford Lincoln of Franklin first and ask for Emmanuel Ogutu! We are so happy with our new car and the service that we received from the dealership. We will be buying from this dealership again.

Walt

8 de ago. de 2014

All of the cars that I have bought in the past have been from private individuals, mainly to shy away from the dealership nightmare stories that I often hear from friends. The couple of times that I stepped onto a dealership lot, I was either confronted with high-pressure sales tactics sounding something like, What can I do to sell you a car today? or presented with shady financial maneuvers to discuss the value of a car in monthly payments. Nonetheless I wanted to check out Ford Lincoln of Franklin because of the warranty they offer. This dealership is not typical of what I have experienced in the past. Markus Hartley is an excellent example of what a sales associate should be. He was patient, informative, and more than willing to answer all of my questions regardless of how ridiculous they might be. Not once did he try to pressure me into committing to anything. I ended up getting the car I wanted at a price that was very competitive with current market values. I would highly recommend going to Ford Lincoln of Franklin. If you do, ask for Markus. You wont be disappointed. The warranty they offer is just icing on the cake.

Mrs. Woods

4 de ago. de 2014

I purchased a car from Ford Lincoln of Franklin this past weekend. I did not go to buy a car. I was just looking, but I left in a new Ford Explorer. My salesman, Raphael, was great. He was very friendly and professional. I even met the owner, who was very nice to me and my daughter. He made sure that we had lunch. I would strongly recommend anyone to this dealership. I got professional service from the first phone call from Angela on down to the financing with Marcus. Thank you everyone, and I am very happy in my new Ford Explorer.

Matt J.

3 de ago. de 2014

Staff was very aggressive and helpful while we were considering purchase. After we bought, no one will return voice mails or e-mails.

Eliotmitchell

2 de ago. de 2014

Stopped by on a Saturday to get a F-150 catalog. I went into the show room and stood around for 5-10 minutes waiting for anyone to return to the sales desk or ask me if I needed help. I walked to the Lincoln side of the building and was not helped there either. So I just picked up one of these "rate us" cards and left.

SQ Franklin

1 de ago. de 2014

Gary Sardynski was my salesman. He guided me through each step of the purchase process. He listened to my requests and matched me to the packages on the Escape. He also listened to all of the colors I did not want and helped me explore the remaining colors. I test drove a sunset SE Escape. It is the best vehicle I have ever owned. The finance process was also explained to benefit me the most. I appreciate the time Gary took to match me up with such a wonderful vehicle.

DNH

1 de ago. de 2014

It is my sincere pleasure to highly recommend Ford of Franklin and it's qualified and professional staff to anyone seeking to purchase a car or truck. My sales consultant, Clyde Maxwell, was extremely attentive and knowledgeable to all of my questions and concerns. He and Mr. Marlin bent over backwards to earn my my trust and business and that is not an easy task. I rank them a "Big Ten out of Ten!" Thanks again!

RJM

30 de jul. de 2014

Purchased a new FX4 from Douglas Kaufman. The dealership and Doug are straight forward and honest. They did what they said and did not pull the usual tricks or gimmicks which usually make car buying such a hassle. I hope they flourish, buy more dealerships and become the norm in the area

Patti

29 de jul. de 2014

We found the exact Ford C-Max we wanted via internet due to limited availability in our area. We called Ford Lincoln of Franklin. We spoke with Tori Capps and Jerold to complete the deal over the phone. Very easy process. When we arrived all the paper work was ready for us to complete . . . all we had to do was sign the necessary papers. Easiest new car I have ever bought! Well worth the drive to Ford Lincoln of Franklin!

Selena

29 de jul. de 2014

Car buying process has changed since 2000 when I bought my last vehicle. I am impressed with Markus Hartley's customer service and knowledge of cars. I started the day thinking I was going to spend the entire day at several dealerships. But that didn't happen. I was happy to return to Markus and buy a 2014 Ford Fusion on the same day. What I like about my experience with Markus is his patience in showing me options of what's available, what goes with the car and how things work. He also offered a Fusion for the day. I thought this was great since he knew I wanted to test drive other cars. Before and after purchase, he also offered his cell phone for any questions or issues I have. Luckily, I have not had to use it since I drove the car of the lot. Besides Markus, what really sold me is the car itself. The Fusion has more interior options, it rides nice like a luxury car, and has the MPG that I wanted. Being able to work with Markus on a price we liked made it sweeter. I also traded in my 2001 vehicle. Unfortunately, the paperwork process did not improve over the years. I think It still takes too long especially with today's technology. Lastly, the car that I wanted had to come from another dealership but it was no issue. Markus provided a Fusion loaner with a full gas tank for several days and kept me posted daily of delivery status. I definitely recommend Markus Hartley and this Ford dealership to meet your needs.

Daniel Spurgeon

25 de jul. de 2014

So, this is what a 5 star dealership looks like. I had never experienced one before. Mike McClain was helpful from the first moment I spoke with him via phone with an inquiry that I had about a vehicle that I was interested in. I drove over an hour to the dealership and the dealership is conveniently located right off I-65, so no hassle of having to drive in traffic to get to them. The car that I had inquired about was already out front, and after a quick handshake and photocopy of my license, we were off and test driving. The negotiation part was quick and hassle free. Matt printed out a copy of the price of other used cars exactly like mine that had sold, and showed me how that their price was the lowest of the 6 or so that he pulled up. Even still, the met me halfway of my offer and dropped the price even more. As we waiting on the financing paper work to be complete, we were offered drinks and snacks to enjoy while we waited. I helped myself to two cups of Community Coffee (my favorite coffee brand, by the way) and watched "Little House on the Prairie" on the giant LG flat screen in the gigantic and comfortable waiting lounge. Of course, once I discovered that a remote was available, and that no one, was in fact, watching Laura recover from her heat stroke on that particular episode of "Little House on the Prairie", we switched the channel to ESPN and watched "PTI" until the financing was completed. Also while we waited, Mike came by and kept us informed of the status of our deal during every step of the process and the financing guy, whose business card I have misplaced- is the dean of financing guys- really- and worked through all the obstacles that modern local municipalities like to throw up in regards to taxes, school districts, etc.- but he solved it all and we are immensely happy with his perseverance for us out of state buyers. Highly recommended dealership. Highly recommended sales professional in Michael McLain. And highly recommended financing department personnel. So, this is what a 5 star dealership looks like. Nice.

Guitargirl

24 de jul. de 2014

We worked with Wendell Sherrell to purchase our new F-150 XLT Lariat pickup on Monday. He is a great businessman, thoroughly professional. He worked with us to trade in two trucks. He answered all of our questions, explained the new features, and made sure that we were comfortable at all times. There were lots of details to take care of but, he took care of everything. Many thanks also to John Zepernick, the business manger, for his expert handling of the purchase. He explained all of the details thoroughly and in a timely fashion. This is not our first experience with this dealership. They are under new management but, the service is still excellent. Be sure to visit them first when looking for a new truck!

Andrew Troglen

22 de jul. de 2014

This is the second car that we have purchased from the Ford of Franklin dealership and the experience has been the same both times. Everyone is super friendly, double and triple checking to make sure that you have everything that you need. They even let us sit on the Jersey Mike's lunch. The facility is clean and very modern and the staff is very educated in the products and services as well as hospitable. Our rep, Gary Sardynski, was there every step of the way. Of course Buddy was and always is a huge help, he is family. We will continue to do business with Ford of Franklin because they value their customers! Thank You!

Townhouse2033

19 de jul. de 2014

I knew within fifteen minutes of walking in the door for my appointment with the internet guy on staff that there would be a fair deal made. Everyone was friendly and knowledgeable, and their goal was to gain a customer, as opposed to making a killing on the deal. We had a hard time finding the right vehicle, since it was right at the end of the model year, but everyone involved was determined to find a vehicle that met my needs. The owner seems always to be in the building, and visible on the floor. Every time I saw him he inquired whether I was being taken care of. He even provided sandwiches for customers who were there at lunchtime on the Saturday I was there.

Phil from Franklin

18 de jul. de 2014

My salesman Troy Miller was great! He was patient with me as we navigated the various truck options available over several weeks. He helped me choose the type truck I needed with the features I needed and wanted and then helped to locate it. He did not try to oversell me and I appreciated that! I would buy another vehicle from Ford Lincoln of Franklin!

JEFF

9 de jul. de 2014

My experience with Ford Lincoln of Franklin left my wife and I very satisfied with the purchase we had made! I really appreciated the sales team using their knowledge of their inventory to find a vehicle that suited our needs! Thanks to our sales person, Homer, we are orotund new owners of a Lincoln MK S. This car has more than we asked for and we just love it! I would strongly recommend that if you are unsure of what you want out of your next vehicle to swing by Ford Lincoln of Franklin, Tennessee to see just what their service professionals can do for you!

Nash

5 de jul. de 2014

This was the second vehicle I purchased from Jason Hohne. Great guy, great price, honest, and willing to go the extra mile for your business. Both times I felt that I was being given the best deal and nothing sneaky / "car salesman" type of tactics. I followed up with many online sources and had competitive bids from other dealers. Both times Jason was the most straight forward with his best price and non pushy professional attitude. I'm very happy and they will be getting my repeat business

RonG

3 de jul. de 2014

The staff at Ford Lincoln of Franklin were superb in assisting me with the purchase of three new vehicles on a very tight timeline and needing an exceptional deal on three Fusions which have been excellent performers for the employees of the company. I needed them to be similarly equipped. Was not sure there would be a sufficient selection, but I was extremely pleased that just what I needed was on the lot with the equipment needed. Because the selection was so good, I was able to meet all of my goals at a very affordable price. Jeff Dawson has worked with me before I have found him to be one of the most professional salesmen I have ever met. Buddy Victory was great in the business office to make the process go quickly but made sure I knew everything that I signed. Greg Brown approved the sale and I did not have to do any bickering over price or process. It was a very smooth process and I feel comfortable. They were able to meet all of my goals without any hassle. What a great place to do business!

David

2 de jul. de 2014

Over the past 7 years my wife and I have purchased 3 vehicles from the folks at Ford Lincoln of Franklin! Our prior experience with the dealership has been great but this time our sales person, Marcus Hartley, went above and beyond! At the time of this purchase we were considering a lease but was really unclear/confused about the lease programs that are available. Marcus took the time to explain our options, both on a lease and a purchase, showed us several cars in our price range, and stayed with us until 10PM getting the paper work completed! Hats off to Marcus and the staff at Ford Lincoln of Franklin for another excellent job. Oh, by the way, the Avalon is the icing on the cake!

Ashley

1 de jul. de 2014

I had the most incredible experience at this dealership. Jeff made the buying process quick and easy. He helped me get exactly what I wanted and needed. This has been my first car buying process that I have ever gone through. I was dreading it at first, but after speaking with Jeff, I couldn't believe all that he had to offer. I couldn't believe the good news that I would get a car that I wanted within all of my financial limits. Jeff and Buddy were very helpful and made everything smooth and easy. I am very thankful for all of their help! Ford made this such an easy process. I would recommend them to anyone and everyone!

JohnP

30 de jun. de 2014

Excellent service at this dealer and they got me into a wonderful car! The whole process went smoothly and quickly and Patrick got me into a real gem.

Rachel

30 de jun. de 2014

I want to say that this purchase has been the best experience I have ever had! Everyone was so friendly and laid back and I never, not even once, felt pressured. I'm so happy with my car!!! I would recommend Ford Lincoln of Franklin to everyone. Thank you guys for everything!!! :)

Max Johnson

30 de jun. de 2014

My saleslady was Ashley, and she was very kind, considerate, and very knowledgable of the vehicle. There was no usual "high pressure" generally associated with buying a vehicle. We were made to feel at ease with every aspect. The manager, Greg Brown, and Homer, a sales manager, went out of their way to please us. I've never been treated nearly as well as I was at this dealership, compared to the many others I've been to. I strongly recommend anyone to consider visiting this dealership.

Todd

25 de jun. de 2014

I found a left over, new 2014 Ford F250 on cars. com and sent an email to the dealer. My phone rang within ten minutes! The price was crazy good, almost to the point of being unbelievable. My salesman Jason Hoene was beyond great. He worked with me via email and telephone and we drove 400 miles from Illinois to pick up the truck. Did I mention that we drove 400 miles just to purchase from this dealer? I've bought several vehicles during my life and this is truly the first dealership that I feel that I would buy from again.

Blaiseadam

25 de jun. de 2014

This is the third vehicle purchased from this dealership have also recommend 2 other friends who have purchased here .Was having my truck serviced and left in a Hybrid, Lincoln MKZ thanks to Homer Disher and Greg Left in the car Saturday afternoon came back in on Sunday and did the paperwork with John. Took about 1 hr to complete everything What a beautiful dealership had visited two other dealerships could not even park no room, cars where bumper to bumper so don't think if you don't see a lot of cars in the front of this dealership wait until you go around in the back great service dept and great people to work with!!!!

Kathryn Price

23 de jun. de 2014

It was finally time for me to upgrade to a newer car after 10 years in my crappy Jeep. I originally had my eye set on a Mazda 6, but after 3 failed attempts at finding one of those, I decided it was a bad sign. I started looking into SUVs because I realized I might miss not having all that extra space, and Ford Escape caught my eye. I went to Ford Lincoln of Franklin one Saturday in hopes of finding SOMETHING, and ta-da!! Tori Capps swooped in and took the best care of me! She showed me a 2011 Ford Escape that they had in their lot, and after a quick zip around the town, I was in love. Tori and the GM and ALL the staff that were there that morning were so kind and accommodating. I couldn't have felt more appreciated and valued. I am very happy with my purchase and with being a part of the Ford family!

JHinshaw

23 de jun. de 2014

Markus Hartley was great. No pressure, relaxed... just how I like it. He allowed me to make a decision at my own pace. He also kept my updated on the progress of my vehicle as it got some finishing touches added to it. He went out of his way to personally take the vehicle to get a tow hitch installed, and by doing so he allowed me to leave on my trip in time. Thank you Markus. Job well done!

Akolade Health

22 de jun. de 2014

I got a lease on a new cmax and Jeff Dawson was outstanding in helping me with the lease process and getting me the best deal. I would highly recommend Jeff and the team at ford of Franklin.

Ann

15 de jun. de 2014

We already had this car picked out before getting there so it was an easy sale. Our salesperson was very nice and everything was great except for we were told that all was okay as far as getting what we requested for our trade-in, which was a fair amount, and it wasn't until we were in the finance office that we realized we didn't get the requested amount on our trade-in. We are very happy with our truck and the overall purchase experience.

Churnhead63

14 de jun. de 2014

We had researched our vehicle before going to the dealership so the salesperson really didn't have to "make a sale". It literally took no more than 30 minutes to test drive the vehicle and say we wanted to purchase the vehicle if we could work everything out. Everything was good except for I put a value on what I wanted to get for our trade-in and our salesperson led me to believe that he had all that worked out and when we got into the finance office we saw that he had not. I wasn't real happy about that but other than that everything else was great. I didn't try to negotiate a price on the truck we were buying because I thought the price was already fair so I was hopeful they would have been fair on the trade-in.

RobinW

13 de jun. de 2014

I purchased a Ford Edge 2014 from Patrick Carlson who I initially met from an internet inquiry. I have been looking at the Edge for 2 years. Forturnately, the time was right for me to purchase the vehicle. Patrick Carlson was my salesman and was very patient (he needed to be). I thoroughly inverstigated and reviewed the dealer, business, made insurance and financing inquiries. When I was ready to buy, all I lacked was the test drive and really getting my questions answered in real time in response to the test drive. I went to Ford Lincoln of Franklin because of their reviews and feedback. The business had just remodeled the facility and it was spacious, and the people were friendly. I was greated on arrival as well as 2 people inquiring if they could help me as I admired the cars/trucks/SUVs. The staff was responsive to my needs and when I returned, called me by name. Behavior and attitude were consistent from everyone I encountered. Pat was informative but not what I term a "pushy salesman". He laid out the information and let me decide. He (and staff) were able to get me great financing terms after locating the vehicle I wanted. It was 4 hours away. I went home in a loaner and picked up my new car the day following after the "take me home beautification and sealant" process. I am impressed by how smoothly the whole purchase experience was handled. And, of course, thrilled with my car. Thank you very much Pat and Ford Lincoln of Franklin.

KJBrown

13 de jun. de 2014

I had been doing research on single cab trucks for over a month. I narrowed my purchase between two different brand trucks with similar features. I had no idea when I walked in and met Rafael that afternoon that I would be leaving with a new F150. That's what I did. I walked in for more research but pretty much had my mind made up on a truck at a Dodge dealership. Rafael was courteous, patient, informative, and stayed on this potential sale every minute of the negotiation process. I would definitely recommend Rafael if you want a knowledge over condescending sales slogans. The purchase personnel was also friendly to work with and helpful.

Leod

9 de jun. de 2014

Ashley and Jason are the best period. Nothing else much to say other than they are great people.

Margie

7 de jun. de 2014

I have purchased many new vehicles in my life, this was the BEST buying experience EVER! I contacted Michael McLain and Kenzie McCarthy online several months ago when I began my car search. They were unbelievably helpful, but patient and NO pressure as I decided exactly what I wanted. When I decided on the vehicle! (An amazing mustang convertible!!!!!) just three days before my vacation trip with my three sisters, they not only located my car with EXACTLY the colors and options I wanted, but Greg, the owner, even sent a driver to get my car and drive it back in time for my vacation!!!!!! With no extra charge!!!!!! My new Mustang convertible is so much fun to drive, and my buying experience at Ford of Franklin was just as satisfying! if you are looking for a new car BUY from these guys- ask for MICHAEL - you owe it to yourself to be treated with this level of patience and respect, these guy REALLY value your business !

Majed

2 de jun. de 2014

Rafael was a great salesman. He will be with you to have a good price.

Jerry & Linda

1 de jun. de 2014

We purchased a 2010 Fuzion yesterday from Ford Lincoln of Franklin. We had a pleasant experience. Our sales representative was Emmanuel Ogutu. He was very courteous and helpful without applying pressure. We road-tested three vehicles. We were able to get the lifetime powertrain warranty at no cost and the price of the vehicle was competitive. We met the owner and several other associates, all of whom were very nice and appreciated our business. I think Emmanuel will be very successful. Thanks, Emmanuel P.S. John Zepernick, the finance manager was very knowledgeable , thorough, and personable.

CDozier

1 de jun. de 2014

Greg Brown has built a team that shatters your concept of a car dealership. I just bought a Fusion from Ford Lincoln of Franklin. I could have bought the same car from any number of Ford dealerships in the area, but the people that make up Ford Lincoln of Franklin - that's the difference. Patrick Carlson was the salesman I worked with. I had a great experience with him, but I would imagine that any one of the salespeople would have been just as hospitable. Kenzie, the Internet Sales Manager, goes out of her way to make sure you are taken care of. This is the 2nd car I have bought from Greg Brown's dealership, and I really see no reason to look elsewhere. If you are in the market for a new car, give Greg and his team a try, you will not be disappointed.

Stan

29 de may. de 2014

Markus Hartley was our sales representative. He was very nice and worked to get a deal arranged. Drove from Alabama to purchase a truck in Tennessee. Thanks Markus.

Tom Underwood

26 de may. de 2014

i bought a car and a truck from Jeff Dawson and have recommended him to my friends as well. He is professional, easy to talk to,and very knowledgeable about Ford products. I also found him to be fair.

Chris Deal

23 de may. de 2014

I just wanted to take this opportunity to acknowledge my complete satisfaction with your dealership. I have purchased approximately 12 new or used vehicles in the past 20 years and this was the best experience I have ever had while buying a vehicle. Yesterday, I called and spoke with Mr. Troconis and advised him that I wanted to be contacted by email in reference to a vehicle I was interested in. Unlike other dealerships that I contacted, he had Tiffanie respond with an email confirming that the vehicle was still available. When I arrived at the dealership I was greeted by Ashley Lyle. Ashley was great! She was very personable and had a great attitude and understanding regarding my needs and concerns. Mr. Troconis, your sales manager, wasnt pushy like most sales managers and was eager to go over the terms of my new vehicle. Also, Mr. Marcus Smith did an excellent job presenting my financial obligations. Therefore, I will be referring all of my friends and family to visit your dealership for their vehicle needs.

Rebecca

21 de may. de 2014

To the FORD Dealer owner , Ford LINCOLN of Franklin Tn. Please share this with Wendell Sherill and Buddy. I would like to take a moment and thank Mr. Wendell Sherill and Buddy of Ford LINCOLN of Franklin Tn. My husband brought his old 2001 ford explorer vehicle in for some work. And he ended up purchasing a new one it was time to put the old dog down. But in the middle of thinking about what he wanted I, decided I wanted to trade my old girl in also. So we ended up getting twins Focus 5 door hatchback one RED and one White. We just wanted to thank the staff at Ford LINCOLN of Franklin Tn. Because we didnt get out of there until about 10 pm. Due to I was going to get a Fiesta and I changed my mind and got one like my husband had. So they had to do some re arranging. And the guys already had the one washed and ready to go. I changed my mind. But that was ok with Ford they wanted me to have what I wanted. They stayed and got all the papers completed and in order and got the 2 vehicles ready for us to drive home. And we drove them home like two new parents. We just wanted you guys to know that Buddy and Wendell Sherill are assets to the company. We have bought at least 6 vehicles from this dealership since about 2000. And would not dream of buying from anyone else. Wendell Sherill was our salesman each time we bought We love just him. And Buddy is Such a joy to speak with and he explains everything so you understand it and makes the buying of a car a pleasure to enjoy. And now they have a huge new facility to accommodate all customers even better. Thank you all again. A Happy Ford Family Mr. Thomas & Mrs. Rebecca Kaul

Terry B

21 de may. de 2014

This past Saturday, while visiting our daughter in Franklin, my wife and I drove onto the lot at Ford/Lincoln of Franklin. We were just looking for a low mileage Explorer and found two that we were interested in. Marcus Hartley, a super sales rep for Ford/Lincoln of Franklin, showed us both vehicles and answered all of our questions. He gave us his business card when we departed and probably had no idea that he had made a great impression on us at the time we talked with him. On Monday, we went back to the dealership and specifically asked for Marcus. This time we went for a drive in the Explorer we most favored and then got down to business with Marcus. He gave us a fair price for the vehicle we wished to trade so there was no haggling over the price. From start to finish, our experience at Ford of Franklin was very positive and we highly recommend this dealership to anyone looking to purchase a vehicle, whether it be new or used. Mr. Hartley was the most personable and nicest sales rep we have ever had the pleasure to deal with and we certainly recommend him should you visit the dealership. Thank you Marcus for your kindness and consideration while we were at Ford of Franklin. We would also like to commend Mr. Buddy Victory for his patience and pleasant personality as he explained several options available to us before we finalized the purchase of our Explorer. Overall, we would rate this dealership as perhaps the best we have ever visited and though we live many miles away from Franklin, we will look to Ford/Lincoln of Franklin first when next we decide to purchase another vehicle. Just a great overall experience for us and we much appreciated the high level of expertise exhibited by everyone we came in contact with there. Thanks again. Terry B

Michael V

21 de may. de 2014

I recently purchased a 2014 Fusion from Ford Lincoln of Franklin and I have to say that this was the most hassle free and enjoyable experience I have ever had in buying an automobile. My sales rep, Markus Hartley was extremely helpful in considering my needs and taking the time to get me into a vehicle that I totally love and falls well within my financial requirements. I was probably there about 2-3 hours and drove home in my new car....they even fed me lunch! Ford Lincoln of Franklin now has a new customer.

KM5586

13 de may. de 2014

This dealership has it together. I personally dealt with Tori and she was fabulous. She was very knowledgeable about the inventory and everything offered. Often buying a car can be a long, drawn out process, but Tori made it seamless and easy. The owner remembered my name and thanked me multiple times for doing business with them. I would recommend anyone looking to buy a used or new car to give Tori and Ford Lincoln of Franklin a call.

LIz

13 de may. de 2014

I was searching the internet wanting to purchase my first car and had a very specific set of wants. After a few experiences where I got the feeling the dealer was interested in helping me as long as it didn't take more than 10 minutes of their time - I came across this site and started chatting with Kenzie at Ford Lincoln of Franklin. I got personal help focused on finding the right car for me - just what I wanted - at the right price. When I arrived at the dealership I worked with Michael who was a great help - test drove this gently used Camry SE - and knew that this was the car for me. During the process - which was super easy and pleasant - I met Kenzie and realized I'd been talking with a real person - from the dealership - not some person at a central location 5 states away. I liked the whole experience. The dealership has had a complete makeover and looks very nice. Friendly people - even those financial guys with all the paper work. :-) Thanks Kenzie, Michael and Ford Lincoln at Franklin! I'm lovin my car!! Liz

km5586

13 de may. de 2014

This dealership has it together. I personally dealt with Tori and she was fabulous. She was very knowledgeable about the inventory and everything offered. Often buying a car can be a long, drawn out process, but Tori made it seamless and easy. The owner remembered my name and thanked me multiple times for doing business with them. I would recommend anyone looking to buy a used or new car to give Tori and Ford Lincoln of Franklin a call.

Bhynick

10 de may. de 2014

I recently bought a new Explorer from Ford Lincoln of Franklin. The entire staff was very friendly and helpful. In particular, Marcus Hartley was incredible to work with and made the process very easy and stress free. I would recommend not only this dealership but working with Marcus as well.

Rick G.

6 de may. de 2014

Everything about the experience was Excellent - and Jason H. started if off. No pressure, look - check and investigate and he was knowledgeable when he needed to be and had a sixth sense on when to provide information. That is more of an art than a skill and Jason has it. I was in a hurry and valued the time provided - but he realized there was a comfort level and hurdle to go over. Generally knew what I wanted and I can be picky. He made good use of our time. In fact, I never actually went into the dealership until he had what I wanted at the price I wanted - and he did - and no surprises. Expertise and quality has taken the place of talk and push. Very professional and that was also seen with John Z (actually very professional and good interesting person in his own right - the finance guy), and Gerald (kind of the closer - but smooth,skilled and answered questions), Matt was cool (very energetic) and I expect he keeps things running smooth and of course the owner stopped by. This is a good dealership. Angela did follow-up - professional. Of course we are purchasing a high value truck - and there is conversation, but professionalism ruled the day and the overall experience was excellent. This dealership will make a mark in the middle TN area with this attitude and its ability to welcome and consult with customers - thank you, RIG in Hendersonville.

Jpope4

6 de may. de 2014

They had the right car at the right price for my wife and I. Markus was very helpful and the negotiation process was very smooth and easy. No back and forth games like we experienced at some other dealers. Definitely one of the best car buying experiences I've had (I've bought 5 other cars). I'm not really a ford or Lincoln person, but I hope they have what I'm looking for for our next vehicle because it was actually a pleasure buying the car, which is how all car purchases should leave you feeling. If they have the car your looking for I'd highly recommend going down and checking it out. Talk to Markus. He's professional and doesn't make you feel pressured about buying the car.

Gary in Tennessee

5 de may. de 2014

This is my 3rd new vehicle purchase from this dealer in 3 years, and each one has been an excellent experience. I am a car guy (35+ years in the industry), and have been interested in other cars (i.e., non-Fords) from time to time, but get turned off by the attitude, poor treatment and exorbitant doc fees at most dealers these days. The on-site partner-owner Greg Brown makes a point to meet and greet anyone coming in the store, and the sales and service staff follow his example. There are Subaru's, Mazda's & Nissan's I would like to buy, but every time I approach their dealerships, they drive me away. They could learn a great deal from this dealership.

Karen C

2 de may. de 2014

First of all, the newly remodeled place looks fantastic! But that's not where it really shines. The people are very friendly and helpful. Everyone went out of their way to try to make us very comfortable, not just our salesman. Speaking of which, I cant say enough about Donnie Robertson. Donnie told the funniest stories and had the best sense of humor. He made the experience fun for us, especially since we arent big fans of buying cars from dealerships. We normally buy good used cars from private sellers. They gave us a fair trade on our vehicle and a great price on our new F-150. What more can you ask for? I suggest if you want a knowledgeable salesperson that will make you laugh along the way, ask for Donnie!

Dmtidwell Golfer

1 de may. de 2014

Markus Hartley educated me on the Lincoln product line. With that knowledge, I had a great experience in selecting my MKS. I will definitely be a return customer.

BKMB

29 de abr. de 2014

We searched the Ford Lincoln of Franklin website and found the F150 truck we liked. Went to the dealership a couple of days later and with the help of Jason, drove off the lot in our new Ruby Red F150 truck. Excellent customer service from Jason and all the other employees that we met as he showed us around their new facility. Thank you Jason for all your help! We were treated great!

Focuslover

27 de abr. de 2014

My salesman was Markus Hartley and he was very polite, knowledgeable, and eager to help. He found the car I wanted within a very quick timeframe and helped us match the price to a car we found that was further away. It was a pleasant and easy car buying experience.

Audrey J. Vesey

25 de abr. de 2014

My purchasing experience at Ford Lincoln of Franklin by Audrey J. Vesey of Miami Gardens, Florida I recently needed a car Due to an accident that happen to my other one. My salesperson was Rafael Figueredo , a young professional concerned about my needs, with an obvious desire to make the buying experience as less confusing as possible. I met Rafael and immediately felt a connection with him, his knowledge of the car I wanted impressed me and his no pressure, just education, approach was perfect for me. He worked very hard to figure out what I wanted and when I told him, he found it within no time at all. We got together on the deal and I am now driving a new 2014 Ford focus that I am very proud of. Thanks Rafael for your educated handling of our deal. I feel as though I am welcome to call you at any time with questions or concerns. I also met the owner, who impressed me as a man of superior integrity and a desire to earn my business. I would HIGHLY recommend this dealership if you are looking to buy any car they sell. The staff went above and beyond any one else I have ever done business with to get a car in the past. I live in Miami, Florida and I am willing to make the travel back there to get another car when I need one in the future. I recommend the dealership to all my friends . Thanks Audrey J. Vesey of Miami Gardens, Florida.

Phil S

24 de abr. de 2014

My wife and I rarely buy a new car. When we do, we shop around for a car that we expect to be happy with for many years, and once we know what we want, we also shop for price. That's how we ended up working with Tori Capps at Ford Lincoln of Franklin. Tori was very friendly and patient with us. We never felt pressured, never heard any of the old sales lines from years ago. When we test drove a car and wanted to go home and think about it for a couple of days, that seemed perfectly fine. Once we knew what we wanted, we got a price that was much better than nearby dealer's best offers. We are very happy with the car, and our positive buying experience is a huge plus. The truth is that we expected the buying part of the experience to be a drag, but it was so smooth and professionally handled, the purchasing process was actually a pleasant way to start our ownership experience. We would definitely buy from Tori and Ford Lincoln of Franklin again.

VAmarnath

24 de abr. de 2014

My wife and I were greeted by a friendly salesperson who explained all aspects of owning a plug-in hybrid car. The price was as posted in the internet and was no need for haggling. I will recommend Ford of Franklin for purchasing a Ford. Go local economy.

Cville Grand Parents

18 de abr. de 2014

We were in the area for a baseball tourney and decided at dinner to go look at used vehicles. We had not planned to purchase a vehicle while we were in the area. We got to the dealership just as they were closing but Jason met us on his way out and give us information on vehicles and we said we would get back the next day. When we returned Jason introduced us to Ashley Lyle and she went with us to look at the used vehicles we had in mind. What was so impressive she took the time to listen to what we needed in a vehicle and then showed us various options that met our needs. She never tried to hard sell us on any vehicle but instead worked so very hard to find a vehicle that worked for us. She asked if I had looked at a Ford Cmax. I had never heard of this and she showed it to us. I had not considered a new vehicle since I was trying to keep our cost low. We feel in love with this car and she worked with us to get the price lower than we could have gotten a used car for. Being from Indiana I called home, not wanting to short our local dealer. They quoted me a price over the phone that was not even close to what Ashley and the team from Ford Lincoln of Franklin could provide. Ashley then ask Jason to join us again since he was experience in Hybrid technology and he helped walk us through the hybrid questions we had. Then as we were closing the deal Ashely worked with a local U-Haul dealer and arranged for a trailer for us to take the car home. She even made sure this dealer loaded the car and made sure everything was secure. This is a fantastic dealer with awesome sales staff. We would highly recommend them.

Jacqui T

17 de abr. de 2014

With the help of Doug Kaufman we had a great experience at ford of franklin, very friendly and helpful. I left that place feeling like I have known everyone for yrs! My hubby had his car that day! And they ordered mine in, within two days I had a call my car was there! My hubby is like a big kid checking his car out, and I'm just as bad! I am already bragging to people, not only about the service but about my car! I love love love my New Ford Edge. Thanks to all the team at Ford of Franklin, we will return for sure!!! Jacqui

denasimko

17 de abr. de 2014

The customer service was excellent. Ashley Lyle knew exactly what we were looking for. She was very professional and she was able to answer all of our questions. The whole atmosphere from the beginning to end was great. The owner of the dealership was very professional and came out to talk to us. The warranty that comes with your vehicle is awesome and no other dealership that I know of does this. So if you are looking for a vehicle this is the place to go. I truly love the vehicle I purchased and we have already had one of our friends purchase a truck from them and they are very pleased with the service they received. This is truly the best place to go for a vehicle.