Mel Rocha

19 de may. de 2015

The staff was very helpful. Miguel was very helpful and informative as always. He told me my service was about an hour to an hour and a half. The service department came in under an hour. I was very happy with my visit.Thank You very muchMel Rocha Jr.

Moises Galindo

16 de may. de 2015

Service advisor very knowledgeable and very informative

Jonathan Hernandez

15 de may. de 2015

I leased a 2015 mustang, Saul (sales rep ) was very professional and did nothing but help me get where i wanted my payments to be.

Diane Solano

12 de may. de 2015

Staff is friendly and helpful. They serviced my car without any problems.

Roberto Palma

12 de may. de 2015

I went in to get an oil change and they attended me as soon as I got there! even tho I was late to my appointment, they helped me out the same day. It was fast and easy the person that helped me was able to explain what work he was going to do and it was explain very clear for no surprises or extra charge. He gave me an estimated time and it happens to be a lot faster service then expected. When I was ready to pay, they were able to find some credit I had in their system with no problem, I just needed to show them an email regarding the additional credit I had there. When waiting the chair were clean and the TV was at the right volume. They offered a ride from their shuttle, even tho my house is pretty far from this location. As well as coffee with everything else sugar, cups, straws, etc! I have been coming here since I got my car and they have been really helpful nothing to complain about. While waiting I was looking at the cars and I wasn't pushed into buying a car or upgrading my current one they answer all my questions I had if I would wanted to upgrade they even offer to test drive it. The whole facility was clean and organize from the sales floor the restroom, even the paperwork in the cash registers were organized. Ones I payed the provided me with the recipt and I was explain everything that was done to the car ones more and as well of the condition of the car I and in the future the would be able to help out with any repairs. It didn't take long to get my car from the pick up section and they protected my seats so they won't get dirty with plastic covers to prevent any oil and such to stain my car.

Alva Eagle

12 de may. de 2015

Staff was very helpful. Just wish they had have me a better deal and lower car payment.

Orlando Bince

7 de may. de 2015

Awsome service expectations are always metAnd car is always washed with service

Carmen Guzman

6 de may. de 2015

It was a very nice experience as always nice facilities an clean dealer

Kristine Palomino

6 de may. de 2015

Miguel was great he took me in right away. Was very courteous and fast.

David Marmolejo

5 de may. de 2015

My service advisor Miguel is always so professional and helpful!!! Will always be back because of him!

Berenice Alas

4 de may. de 2015

2015 Mustang 5.0 Great service. Treated me and my husband with respect and took us seriously because we're a young couple. Every staff greated us very well. Saul thank you for taking our business. We greatly appreciate it.

Gregory Torres

2 de may. de 2015

My repairs were handled by the service representative,Rudy. He was professional and personable: When I arrived, I waited by my car. When he saw me, he approached me right away and asked if I had been helped yet--he respected my time by processing my service request quickly. He called me when my vehicle was done.

Valued Customer Xerox Corp.

1 de may. de 2015

The service was great. I had my transmission fixed on my transit and it feels like it is running better than when it was new.

Luis Torres

30 de abr. de 2015

I love going to this dealership because everyone is friendly and they treat me like family!!! I will take my car here for the rest of my life!!!

Xiao Li

28 de abr. de 2015

nice people, good service, every time when I get oil change, they always check all over my car, and make sure everything is ok. I would love to deal with this ford dealer again.

William Erivez

28 de abr. de 2015

Nice staff. Quick service. Helped with setting me up with a rental car. Problem was fixed the same day.

Paul Antista

28 de abr. de 2015

I leased a 2015 ford Mustang.Kenny from Internet Sales assisted me and was very knowledgeable and met my needs. I will definitely tell all my family and friends to contact Kenny when purchasing their new vehicle.

Angelina Solorio

24 de abr. de 2015

Like always for many years now I am very happy with the way I am treated by all depts there at Ford of Montebello

Celia Avelar

23 de abr. de 2015

I am very happy because i hace a problem with my previos car and Ford of montebello deal with everything thank you

Lizette Torres

23 de abr. de 2015

Michael was wonderful! Not only did he attend to my car needs but he was funny and very "PROFESSIONAL"! This is very important when dealing with people... He made my experience at Ford pleasurable. Keep up the great work Michael!!!

MontebelloClient

23 de abr. de 2015

I have been bringing my car to Ford of Montebello for a number of years now and Miguel is the best one there. He is always very friendly, knowledgeably, and always provides me with status on my vehicle.

Angelina Solorio

21 de abr. de 2015

I purchased there last October a C-Max Hybrid and am very happy with my car. I did take it in for service. The radio did not want to turn off at all nor did it allow me to change stations. But I as assisted by Frank in service and he got my car fixed. I took a couple of days but Frank would call me everyday to keep me updated for which I am very grateful for. the Problem was fixed and am very very happy with the service and attention I received from Frank. Thank You

Edith Botello

21 de abr. de 2015

I purchase a 2015 Mustang my service was completely wonderful everybody in the staff were great I was completely satisfied with my purchase just pure excellence from this group of people they really do care for the customer's

Valued Customer Volkswagen Group Of America Inc

21 de abr. de 2015

Staff was great and took care of all our needs. thank you so much. we will be back soon.

Steven Aguilar

21 de abr. de 2015

My salesman Saul was excellent in every way and would recommend him to all others.Thank him for me when you see him.Steve Aguilar

Emma Sabido

21 de abr. de 2015

We were able to purchase 2 vehicles in one setting because your staff were very helpful, patient and very accommodating. They really helped us to be able to meet our needs. Pleasing personalities and clearly explained to us what we don't understand. Thanks to them. Ford Explorer is an excellent car which we were surprised with the new features and the navigation system which we really have no knowledge and also the phone connection. Now we can brag to our grandchildren what we have learned. The first time we used the aircon it came out to be a heater so we turn it off. We read the manual while we were driving and finally found the right instruction. What an experience.Ford Escape this is really a big surprise to us driving without a key??? and backing up is very helpful with the screen infront of us but being not use to it, we still look back to make sure we don't bump any thing. At this age of ours we are very happy that we were able to drive a modern cars with all the new gadgets. new electronic device. Thanks to the Ford manufacturers and mechanics. Our big question is "if something happens with the electronics can we get out of the car safe???To sum it all we are very happy to choose the right cars for us it was excellent as expected.Thanks again to the helpfulness of your staff.

Iv. Carrera

16 de abr. de 2015

Everyone at Montebello Ford deserves a huge thank you Speacially Miguel Gonzalez he always greet me with such a great attitude and friendly smile Everyone makes me feel like a valued customer. All work done so far has been outstanding from montebello Ford and we are very happy with the service.Each time we bring in one of the cars the work is complested in a reasonable length of time, the price is very good and we are thanked for doing business with montebello Ford. I will always do business with montebello Ford in the future as Montebello Ford makes me feel special for doing business with them. Don't change any of your business practices Speacially your num#1 advisor Miguel Gonzalez Your dealership is as close to perfect as any car dealership can get.

Luis Velazquez

15 de abr. de 2015

Very friendly always willing to help me with any problem or questions I might have. Fast and Friendly service

Anna Sanchez

15 de abr. de 2015

Great services not too long of a wait for oil change and smog.

Maria Burgara

14 de abr. de 2015

Purchased a Ford Explorer 2015,service was GREAT...staff we dealt with were awesome!

Juan Del Angel

12 de abr. de 2015

Well my wife & I where just going to Montebello Ford to buy a part tail light assembly for my old explore. She wanted to take a look at the new explores & Saul was there to help us, & he took his time to take us to the there wharehouse to show us more different fords explores makes & models, & well it turns out that the ford that we drove to the site was the one we purchase. Saul was a great sales man did not put any pressure on you to buy. He was straight forward & listen to what we had to say & afford.Thank you

Maneesh Gera

7 de abr. de 2015

Bought a Ford Mustang 2015. The sales agent Ken was very supportive and straight forward. No tricks, no sales pitch.. Only business.

Ronald Salazar

7 de abr. de 2015

Again, I enjoy being a customer at Ford of Montebello. I am always treated with respect and the staff is very professional. I look forward to one day purchasing another Ford vehicle from Ford of Montebello.

Ricardo Pereira

7 de abr. de 2015

it was a pleasure to do business with ford of Montebello Rodrigo was very helpful and professional. the only thing the we didn't like was that the finance guy "SORRY WE FORGOT HIS NAME" was to pushy it made us feel a little uncomfortable and it took a long time we thought that was not very professional. but with that being said every one else was great we are very happy with the car and we certainly will go back THANK YOU.

Robert Castro

7 de abr. de 2015

I bought my second vehicle from Montebello Ford and will continue to service ny vehicles in the future.

Amber Licht

7 de abr. de 2015

Ken Kibanga makes car buying the best experience ever.

Christine Rosser

7 de abr. de 2015

always so attentive in service department they are the best.always honest and work is always correct. fast service or free ride home i live in whittier a ways away but always offer. A place to use your laptop and charge it at the same time. wifi comes on easily or someone to help.

Jose Alejandre

6 de abr. de 2015

My experience with the staff was great. Staff are very professional and knowledgeable staff

Robert Mann

4 de abr. de 2015

Rigo was an amazing help. He went above and beyond to assist us during the process. It was one of the best car buying experiences we had...and we have gone to several dealerships looking. He was not pressure oriented and it was a wonderful experience all around. Even the Finance person was friendly and non pressuring.All around a wonderful experience!

Stephanie Cervantes

2 de abr. de 2015

I leased a 2015 Ford Fiesta hatchback and I had the pleasure of being helped by Art. He made the experience simple and made me a first time buyer feel very comfortable. I am so thankful to him and Sam with financing for staying way past closing time. I definitely recommend Ford of Montebello!

Themistocles Sparangis

2 de abr. de 2015

I purchased, and regularly service, my CMAX from Ford of Montebello. I am always satisfied with the extra care and excellent customer service. The quality of the work is always great.

Angela Hernandez

1 de abr. de 2015

GREAT EXPERIANCE MIKE WAS VERY HELPFULL WILL DEFENELTY GO AGAIN !!

Frederick Fields

1 de abr. de 2015

Miguel was outstanding. His concern and professionalism was amazing. I cannot say enough about his helpfulness. The maintenance on my vehicle was outstanding. Thank you.

Fuqiang Liu

1 de abr. de 2015

Yes the dealership was very helpful and excellent, the car is brand new and with really good condition,

Eric Salseda

1 de abr. de 2015

Thank you so much with working with us. I love my car

Daniel Garcia

31 de mar. de 2015

I Was very pleased with all the cooperation and strength i felt with your sales representative Johnathan, and managers he sent to assist me in making my final decision to buy the C Max, i have and told my Family and Friends of your professionalism at Ford of Montebello...Thank you again for allowing me to be part of your Ford Family God Bless you all

Roy Ramirez

31 de mar. de 2015

Frank was excellent very informative and has very good communication skills

Blanca Garcia

31 de mar. de 2015

I just Love my new 2015 Ford Explorer I just bought from Ford of Montebello, I was extremely satisfied with this dealership.., everyone there was so patient, helpful NO Preasure at all answered all questions we had regarding our new Ford Explorer we bought.., I would recommend this dealer to everyone.., I want to especially Thank our sales person Walter & Javier the nicest people you will ever meet... #1 in Customer Service let me add I am a returning customer drove 1hr 1/2 to purchase our new car...

Luis Rodriguez

25 de mar. de 2015

I was very pleased with the prompt service Montebello Ford provides. To have Saul, your sales guys helping is tremendous in the efforts you make to satisfy customers. I am very happy with my 2013 Hyundai Sonata.

Luis Mendoza

24 de mar. de 2015

I purchased an awesome 2014 Ford F150 truck. My wife and I stop by Ford of Montebello just to see vehicles. The service was amazing. The manager was very helpful and knowledgeable. Over all a great experience.

Nadia Nesheiwat

19 de mar. de 2015

Service is always good and timely. Even a walk in is welcomed

Elvira Mejia

18 de mar. de 2015

They were ready to answer my question when it came to a situation regarding my brakes, even after the service was done.

Maria Montoya

15 de mar. de 2015

I took my 2011 ford fiesta for service. All the workers there were very friendly and welcoming. Everyone would help me out and direct me the right way.

Laurie Gleason

13 de mar. de 2015

Friendly staff, shuttle service could be quicker. I hate surveys

Jose Saucedo

13 de mar. de 2015

I liked the fact that. The dealer follow's up with my scheduled appointment. The estimated time for servicing my vehicle was accurate and the staff it's accommodating to my needs

Silvia Galicia

12 de mar. de 2015

Edge 2012....Rudy is a very helpful with excellent customer service.

Steven Rabins

12 de mar. de 2015

I have always been treated with friendly staff and will continue tobring my car here for service.

Dale Kanegawa

11 de mar. de 2015

2014 focus. Oil change was done while waiting within time frame given.

Virginia Gutierrez

11 de mar. de 2015

Excellent service as always, short wait time and helpful staff...especially Miguel Gonzalez

Christina Osuna

11 de mar. de 2015

My grandmother, my mother and I were really impressed on how te staff treated us. They didn't rush us even though it was closing time. And helped us pay for a car in our price range! Thank you very much

Alex Knutson

10 de mar. de 2015

I have going to them for years. I know the owner very well and some of of there staff. They have always been a great way to get the car done, they know what they are doing. Miguel service writer is my main man to go to. Highly recommend ford of Montebello

Moises Medina

10 de mar. de 2015

Raudel Macias has been my service advisor for 10 plus years. Great guy great service all the time. Truck delivered on time always. Hope this helps.

Odin Vega

10 de mar. de 2015

The customer service was exceptional, they let us know everything about the vehicle that we purched and very servicial .

Felipe

5 de mar. de 2015

I had a great experience been there, the service and the treatment was great. I will definitely recommend you to friends and family.

Carl Slates

5 de mar. de 2015

great experince will tell everyone that is the place to to

Ramon Gomez

5 de mar. de 2015

Hi, my name is Ramon Gomez, took my Ford F150 for service, was pleased by the cordial and attentive service. Will definitely go back very soon.

Carlos and Liz Morales

4 de mar. de 2015

Staff was attentive, friendly and quick to research answers for us, we needed an axl replacement for our 2013 Ford Explorer.

Alma Vergara

4 de mar. de 2015

My experience was great. My service advisor was helpful and professional.

Maria Orozco

4 de mar. de 2015

I like the great customer service. The cashiers can improve.

Lydia Cano

3 de mar. de 2015

I'm am taken care of very well each time I bring my car in for service. I own an Lincoln MKZ but have been bring my car into the FORD of Montebello Dealership for service for over almost three years now.

Glenn Del Valle

3 de mar. de 2015

I did not purchase a vehicle but had your dealership perform the "Works" Vehicle Checkup. Your service was professional and exactly what I expected of a dealership of your stature.

Maria Pina

2 de mar. de 2015

I have a Ford Focus 2014,when I can in for my 1st oil change I waited almost 4 hours with an appointment and nobody was able to explain what the delay was. I was reluctant to return even if I had purchased service with my car. I went in with no appointment and the service rep Mike was excellent! I was out in 1 hour 15 mins, I was amazed that he took his time to explain the service package I purchased for my car. I also work in Customer service and know that without our customers and their referrals we wouldn't survive. Mike was GREAT! I will be back and I'll go back to his wonderful service. I have referred other family members to ask for Mike when they go to Montebello Ford for their car service. Thank you!

Brenda Garb

1 de mar. de 2015

Service is always polite and efficient. Waiting room is clean. Denny's is next door. Coffee and snacks available in machines.

Olga Melendrez

28 de feb. de 2015

Good experiment friendly staff made me feel warmth

Martha Ramirez

27 de feb. de 2015

I have purchased Ford F150, Escape and a Explore Sports Track Truck.I have always take all my vehicle to get serviced at Ford of Montebello.Miguel is a great service advisor because is has a great personality, treats customer with respect and is always given us advised on what our cars needs. He is always making sure the customer is satisfied with the service and work they have done. If we have issue I can call him and with not hesitation he is very helpful.

Caroline Jimenez

24 de feb. de 2015

I have a scion xb 2004 . The service was great. The staff was very polite. They had great customer service . I always have a lot of questions once there done with my car service. What I love is that they answer every single one, and with great customer service. What I didnt like is that they took a long time in having my car ready, after I was told it would only take an hour. But besides that everything was great.

Nizar Abbasi

24 de feb. de 2015

Every thing was awesome and people were very helpful.

Ivonne Castro

18 de feb. de 2015

As a continuous repeat customer I have come to expect a high level of service and attention from your dealership, which has kept me and my family coming back. Once again this level was met with our latest vehicle purchase. I believe we received a fair deal on both vehicles purchased, on our last visit, and will definitely recommend your dealership to family and friends.

Dina Pacheco

18 de feb. de 2015

I love the service from Miguel my service advisor. He is very attentive and never makes me feel I am a bother.

Helen Molina

18 de feb. de 2015

Friendly staff. Very welcoming environment. Was pleasant experience negotiating vehicle price. This is the 2nd Ford vehicle I have purchased from Ford of Montebello, but the 6th Ford vehicle we have purchased. One thing you should improve on is shorten the time to purchase to under 2hrs. We were there more than 4hrs...

Therese

18 de feb. de 2015

As usual the service was great. This is a busy dealership, so try to arrive early. They have a shuttle service so you don't have to wait. The staff works together and really tries to accommodate everyone. I recently purchased a new vehicle here and decided to service my other ford vehicle that I purchased from a different dealership as well.

Steig Osberg

17 de feb. de 2015

Great service. Service writer very helpful with suggestions.

SeJin Yoo

12 de feb. de 2015

The buying experience was great.Saul really helped us out, made us feel comfortable and was very easy to talk to. I would buy again from Saul.

Frank Catalano

12 de feb. de 2015

THEY ARE VERY HELP FUEL TO ME AND I AM VERY HAPPY THAT THEY DID A GOOD JOB ON MY CAR THANKS FRANK C.

Alice Villa

11 de feb. de 2015

I normally have my Focus serviced with you and I am, and always have been very happy with the service. Fast, friendly and effecient. Thank you!!!!Alice Villa

Martin Olmos

9 de feb. de 2015

The service was excellent and very comfortable! I was very please how knowledgeable were the service technicians were! I was given a compcomplete summary of repairs and cost!

Francisco Villarreal

8 de feb. de 2015

I purchased a 2015 Ford Explorer from Rodrigo Ruiz on January 28, 2015. He was vey helpful, courteous, and prompt when attending me. He actually found me a better vehicle than what I was expecting with a very reasonable price. Finance was also courteous and helpful when explaining numbers and I felt comfortable with the gentleman who attending me because he was not pushy, but rather explanatory with offers. I have been going to Ford of Montebello for almost 10 years to do service on other vehicles and staff has always been great, that is why I always continue to return. I am also happy to be able to purchase a vehicle from Ford of Montebello. I can now say I have bought a car, rather than just say I go to service. Thanks Ford of Montebello.

Kimberly Delgado

6 de feb. de 2015

I purchased a 2015 Ford Fusion and the service was great and the staff was even better. Very helpful and willing to do anything to make sure your a satisfied customer.

Jerry Vergara Jr

6 de feb. de 2015

I was very happy with the professional and courteous service provided by the salesperson. They provided us with various options that helped us in making our decision.

Marlene Bernal

5 de feb. de 2015

I had an amazing experience with this dealership. I was helped by Art and he went above and beyond making sure I was well taken care of. He made sure to answer all my questions from the beginning, all the way to showing me all the features of my new car. He also followed with me after to make sure everything went well. I appreciate it. Christian also assisted me when I first went in and he was very helpful and knowledgable. Thank you guys!

Refugio Caldera

5 de feb. de 2015

The service was outstanding and friendly down to earth staff.

Sangha Navjit

5 de feb. de 2015

Met my needs in every way possible. Always going out of their way to help me. Mike did a great job in particular.

Patricia Bocanegra

4 de feb. de 2015

I WAS GREAT. I HAVE SENT 4 FRIEND AND FAMILY MEMBER TO YOUR DEALERSHIP. I WOULD NOT GO ANY WHERE ELES.

THE ON3

4 de feb. de 2015

I been working hard on trying to get aproved been helped by 3 diferent people but non of them temm me what i need or how much dwn frustrating

Yolanda Porras

4 de feb. de 2015

Very satisfy with the service. I recommend to everyone.

Ana Oliva

4 de feb. de 2015

GREAT SERVICE GUYS AND GOOD SERVICE....I WILL LET ALL MY FRIENDS TO COME HERE AND BUY OR SERVICE THE VEHICLES

Eduardo Pinkus

4 de feb. de 2015

Fast drop off at service department. And also a fast pick up.

David Wilson

4 de feb. de 2015

The service team is the best.-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Olumiji Pitts

4 de feb. de 2015

I purchased a 2012 Ford Expedition from Ford of Montebello. The overall experience has been great with this purchase. Recently I had brought the truck in to get an oil change. The Svc. Dept. Managers Raudelo & Michael I. are very professional & helpful. In general the staff at Ford of Montebello are great & really easy to work with. Ford of Montebello has a real positive atmosphere - & I am glad that I purchased my vehicle there!!Sincerely, Olumiji (Miji) Pitts

Jaime Martinez

4 de feb. de 2015

I DONT PURCHASE ANY VEHICLE BUT THE SERVICE WASS EXELENT AND THE STAFF VERY HELPFUL HES NAME IS RUDELL THANKS RUDELL YOU VERY KIND.

Everardo Guardado

3 de feb. de 2015

I asked a question at the guys on the service and also the guys on the parts department and nobody answer my question

Rodolfo Aceves

3 de feb. de 2015

Only have one word for the staff and service "AWSOME".

Anthony Moreno

2 de feb. de 2015

I had my 2009 Focus serviced. everything use done to my satisfaction, from leaving for servie to haveing it ready when promised

Lauretta Craven

2 de feb. de 2015

IN AND OUT IN LESS THAN ONE HOUR!!!!wELL WORTH THE EARLY AM CHECK IN

Carmen Ortega

2 de feb. de 2015

I took it in for service and am awaiting parts to arrive to finish the work.

Valued Customer Rose Mcfarland

2 de feb. de 2015

great service will return again and again great advisor keep up the good work thanks to my service guy you guys are great

Wei He

1 de feb. de 2015

I got one 2015 ford fusion. I am very satisfied with the good service and how they helped me with so much patience. I like everything and I think Walter is the best seller ever! Lol

Valued Customer Jpw Resources, Inc

31 de ene. de 2015

GoodI am learning English right now I am unable to write more

Caroline Lopez

29 de ene. de 2015

The customer service was great, but I felt that the repair took a long time. I check in at 8 am and pick up my car at 3:30pm

Loren Phillips

29 de ene. de 2015

Great experience in & out quickly with competitive prices

Dean Crowley

29 de ene. de 2015

Service Dept staff very helpful ---- Appreciate their getting the job done when they say it will be complete!!

Mary Uranga

28 de ene. de 2015

I really like my 2014 Ford Explorer, the service was great for the exception that the wait time was a little long. All staff were very helpful and kind.

Elena Godinez

28 de ene. de 2015

I have a 2009 ford F-150. Rudy was a great help,He explains everything and it seems, wants to help.This is the kind of help one would expect because our cars and trucks get us to work everyday and backs home to our families at night.Rudy get it, making my experience a great one. This makes me want to return to service my truck at your dealership

Manuel Amezola

28 de ene. de 2015

IT WAS A VERY GOOD EXPERIENCE AND IM GLAD THAT I MET NIZAR HE MADE MY SALE EXPERIENCE EXCITING

Vicente Gutierrez

26 de ene. de 2015

F150 2014, The service was wonderful. Staff was very attentive to my needs

Troy Lynch

24 de ene. de 2015

Service Advisor Miguel was awesome. Fixed the transmission on my 2014 Ford Focus, communicated flawlessly and made me very happy again to own a Ford.Ford of Montebello Rocks!

David Wong

22 de ene. de 2015

Good. But wait a little longerYou required more than 50 word is the worse option.

Armando Macias

21 de ene. de 2015

great sale person, very easy to talk to. no hidden price or fees

Jilmir Aguilar

21 de ene. de 2015

The services are good, the guus are nice becouse they tell me what i have todo

Sally Trejo

20 de ene. de 2015

no problem, I have a ford escape, while my escape was being serviced, I had breakfast, and went shopping.

Xochitl Ramos

19 de ene. de 2015

It's been a year since I leased my Ford Explorer. I took my car for maintenance. The service department was prompt and friendly. Surprisingly, there was breakfast in the waiting room. My kids and I enjoyed the complementary breakfast sandwiches and drinks. The manager came out to say hello and to find out if we had any questions about the wait time. Nice. I am also glad that I purchased insurance because the maintenance was already covered. The free car wash is appreciated as well. It would be nice if the car was completely dry. Thank you.

Lizette Santana

17 de ene. de 2015

I really enjoyed the wonderful customer service that was provided by all of the staff. Everyone was helpful and attentive. I was asked numerous times if I had been helped already and the overall service was great. Excellent team!!

Beatrice Gomez

17 de ene. de 2015

The service was good..Miguel helped me and made sure my fusion was taken care of

Frank Aragon

15 de ene. de 2015

Ford of Montebello is very professional and helpful.

Juan Gomez

15 de ene. de 2015

The only thing that I concerned a little is, that I was told that my car was going to be ready in an hour, but it took more than 2 hours.

Carlos Rivera

14 de ene. de 2015

Leased a 2014 Ford Escape SE Ecoboost, made an appointment for 9:00 am. I was attended to by Frank whom was very courteous. He told me it would be an hour to an hour and a half, and my car was ready in an hour and 15 minutes. Great service.

Vincent Quimiro

14 de ene. de 2015

I drive a2014 fusion, i am quite impressed with your customer service. The work was completed ahead of the time which i was told which never happens so yes i give you guys an A. Keep up the good work

Fred Reeves

14 de ene. de 2015

I went in for an estimate on my driver door window that went out the day before. The estimate was provided, and the part was ordered; however, as part of the estimation, the technician put my window up and back in place, rather than leaving it down when I brought the car in. I was thankful that he replaced the window into its up position, for it had begun to rain at that time.

Israel Alexander Leon

14 de ene. de 2015

the sales manager Kenny, he never said we can't do it always working to get the best deal

Glora/manuel Godoy

14 de ene. de 2015

great service needed 4 new tires. your service person was very helpful .

Corina Carrillo

13 de ene. de 2015

They have excellent coustmer service and are very helpful

Luis Torres

12 de ene. de 2015

From the beginning to the end you guys rock!!! best service at a ford dealership! if I ever get another car I am coming here first!

John Edwards

11 de ene. de 2015

All around great buying experience sales staff was knowledgeable about the truck I wanted . Also I was givin Great customer service

Fabiola Delgado

10 de ene. de 2015

I appreciate the good, honest, friendly service that Miguel from service always gives me. I have been a customer for over 12 years. Thank you to all the friendly faces that have come and gone.

Michael O

9 de ene. de 2015

I brought my Focus for problem with its transmission. i would like to thank the service tech who worked on my car. It is running better than ever. Everone at the dealership is friendly and helpful. I was also talking to rodrigo Ruiz about buying another new ford for my daughter. He was very helpful without being pushy. He is an excellent salesman. Overall I look forward to visiting montebello ford in the future.

T Preciado

8 de ene. de 2015

Svc Advisor Miguel was courteous and friendly. From arrival through estimated job time to completion. My vehicle is very satisfied.

Cornelia Dangla Cruz

8 de ene. de 2015

We purchased Ford Escape. Thanks to nasar who helped us, he is a good service to us.

Olga Melendrez

7 de ene. de 2015

Satisfied with job that was performed on vehicle Staff was really helpful specially new manager

Maria Armas

7 de ene. de 2015

I made an appointment for an oil change, and the waiting time was very minimal. The service advisor "Miguel" was very helpful, professional and courteous". Thank you so much & Happy 2015!

Carlos Deanda

7 de ene. de 2015

People are nice and very helpful. I love that they left bagels and water out for us customers.

Enrique Gutierrez

6 de ene. de 2015

Saul was pleasant and helpful. Worked within my budget.

Eddie Preciado

5 de ene. de 2015

All went well with my Purchase, I actually met the Owner that morning which gave me the confidence that I would be taken care of and I was. Sales Rep, was very helpful and courteous I have been a Customer of Ford of Montebello for Quite some time and will Continue to do so.

Wendy Mora

4 de ene. de 2015

Saul from Ford of MONTEBELLO was very helpful, professional, and great customer service skills, he made us feel right at home while purchasing the lease to own Ford Edge.

Mike Mantel

3 de ene. de 2015

it was a good experience they got the car done before the time they said way before

Heather Foster

3 de ene. de 2015

Kenny was very nice & they work with me on a great deal with my new car.

Armando Olivas

3 de ene. de 2015

Excellent service, great repair shop, always answers my questions and attended to me quickly

Yolanda Harmon

31 de dic. de 2014

I PURCHASED A FORD FIESTA, THE SERVICE WAS GREAT AND THE STAFF WAS VERY HELPFUL...WE LOVE THE CAR(MY BABY GIRL)LOVES THE CAR.. THANK YOU

David Wilson

31 de dic. de 2014

The service and personal are always the best-why go anywhere else!

Pauline Linares

30 de dic. de 2014

The service that I received this month of December and other times have been awesome. Customer service is always great, I would like to give a special thanks to Francisco Martinez, he is always helpful and always on top of his work with customers and completely respectful and polite. Francisco is always kind to return phone calls and or messages. I will continue to come to Ford of Montebello for services and to definitely purchase another car soon. By the way sorry for the late response. Thank You so much!

Maria Benitez

27 de dic. de 2014

I am very pleased with the service I receive at Ford of Montebello. A special thanks to Rudy for helping me with this service. I was a little worried because I usually deal with Frank for the service of my cars but he talked to Rudy and he was wonderful. Both of these guys go the extra mile to service their customers which I truly value. Thanks guys! You guys are awesome!

Eduardo Perez

26 de dic. de 2014

service was excellent, took my ford raptor for a tune up and people at service department were very helpful& nice. thank u ford

Bram Keshishian

26 de dic. de 2014

Miguel is an exceptional empolyee at your service center!

Arturo Padilla

25 de dic. de 2014

Miguel is always top notch. Great service. Always makes sure all the work and needs are done to our truck. Hands down your best advisor always.

Frank Catalano

24 de dic. de 2014

THEY VERY HELP FUEL AND THEY DID A GOOD JOB ON MY CAR, AND I AM VERY HAPPY THAT THEY FIX MY CAR THANKS FROM FRANK C.

Eli Chaul

24 de dic. de 2014

Very polite and helpful...i would definitely recommend.

Maria Cabrera

23 de dic. de 2014

Keep up the great workFast serviceVery convenient

Anthony

22 de dic. de 2014

Internet Sales Manager was very helpful. He was there every step of the way, from initial order to delivery. He was very professional and answered all the questions I had without hesitation. I would highly recommend him to anyone who wants to purchase a new Ford vehicle.

Eduardo Mesina

20 de dic. de 2014

I like the car that I purchased from Ford of Montebello. I think I got a really good deal. Eric gave an outstanding customer service. Will definitely be back in the future!

Christopher Rubio

20 de dic. de 2014

The staff was extremely polite and helpful in answering all my questions in purchasing my new used F250.

Jose Robles

19 de dic. de 2014

It was wonderful everyone was very helpful. The car was for my daughter it made it easier for her to decided on a car. Love the fact that it's a 4 cylinder she can save on gas. Walter I believe was his name was the car associate that helped us decide on what cat to get very helpful

Elvia Calderon

19 de dic. de 2014

Love you guys, always so helpful and all my questions.

Joanna Macedo

18 de dic. de 2014

Great service. Helped out quickly and loved my free car wash

Jazmin Casillas

16 de dic. de 2014

I believe I may have already provided you with this but I want to make sure that you are aware of the amazing job your team has done. Kenny Kibanga is the Ford team member who assisted me with my entire buying experience. He sold a used Ford to me and now I bought a brand new 2015 Ford. I am beyond happy and appreciative having walked out in my new Ford with the peace of mind I have a safe and reliable vehicle. Kenny worked extremely hard to make this deal happy and I hope the Ford management team will make sure to acknowledge this team members work ethic and customer service. Simply Amazing. Thank you all!

Robert Moore

15 de dic. de 2014

I brought in my 2013 C-Max for a recall regarding reprogramming the PCM. I added an oil change tire rotation. Miguel got me set up quickly. After a few hours I got the call that my car was ready. After the complimentary carwash, I was on the road. No muss, no fuss. Everyone at Montebello Ford was friendly and showed plenty of holiday spirit.

Barton Bynum

14 de dic. de 2014

My car was taken to the service department immediately. I was told of the time required to complete the needed repair. I was given a ride home, and picked my car up the next morning. The repairs were completed on the afternoon of my arrival, but I chose to pick the car up the next day. Payment was easy, and all terms of my warranty were honored.

Valued Customer (maybe not?)

14 de dic. de 2014

The service man was very nice and helpful. He called me after 5 pm to let me know my car was ready. I had told him I needed it by 4. That was not a problem. He was very apologetic and polite.However, when I called myself at 3:30 pm I asked for service for an update, the girl on the phone could not find my name or my car. "Sorry, I can not find it", then she paused with silence as if that was it. I explained that is not possible. Please look again and I gave her a description of my car. Still silence.. then finally she speaks up and says she found my car then said yes it is ready. I told her she should be more careful to say you do not have my car without more research. She did not comment as if she did not understand what I said. I was very concerned by her drawn out responses and terrible customer service that they lost my car? Worse, when I got there to pick it up both ladies at the counter were rude and NOT helpful. I expect they remembered me from the call as I expressed my dissatisfaction at that time. (reason for sneakers and NO response when I asked about my repairs) .This is not the first time I have taken my car to Montebello and not the first time I have noticed the service counter check out staff lacking customer service skills.Each time the service man himself have been very nice and helpful, it is always the check out process and ladies behind the counter. For some reason I feel they think they are too important to provide (at least pleasant personalities) and customer service.After this specific visit, I said to myself I will continue to go to the Oxnard location instead.

George Robles

12 de dic. de 2014

Yge sevice was great and the wait time was very fast. Everyone was very friendly

Emilio Chavez

12 de dic. de 2014

Everything was great, from the time I arrive to when I left. Francisco was very helpful and informative. Thanks to him I understood my contact a bit more.

freddy alvarez

12 de dic. de 2014

great staff great finance would come back for next purchase. sales rep alfred was great strongly would go back to him for future purchases.

Michelle Ross

12 de dic. de 2014

The Service department was excellent. I was promptly greet upon my arrival and I was in and out within 45 mins. Raduel was awesome I will definitely come back.

Elizabeth Celis

11 de dic. de 2014

I purchased my 2012 Ford Flex at Ford of Montebello and love it! The staff is always friendly and efficient. My car gets serviced in a timely manner and I never have to wait long periods of time just to get an appointment which is great!

Moises Coria

11 de dic. de 2014

2015 Ford Explorer. Took it for service as a result of annoying rattling noise on passenger side dashboard when velocity of veichle reached 70-80 MPH. Was not too confident about a fix, but the service dept mechanics, in collaboration with other Ford service depts were able to identify the potential problem and FIXED it!!!! I love the Explorer but the annoying rattling sound on my new EXPLORER was cause for concern, but Ford of Montebello resolved the problem and I can go 80 mph and feel smooth as silk. Kudos to Gordon, service Dept Manager and Miguel, my service advisor. MANY THANKS

Michael Picardi

11 de dic. de 2014

My 2010 Fusion needed warranty repair work. Raudel was very helpful with arranging a loaner vehicle for me and my vehicle was repaired by the next day. I am very satisfied with the level of service provided to me. Thank you!

Ross Barker

11 de dic. de 2014

My service was quick and efficient. I appreciated the free car wash.

Kenia Castro

11 de dic. de 2014

My experience with ford of montebello was overall pretty good. It was an hour wait but great service. The person who took me into his office was pleasant. He explained all my concerns. I can definitely bring my car next time i need assistance from ford.Thank u all!

Nizar Abbasi

11 de dic. de 2014

Great experience .... Every thing was awesome the service advicour ( raudle) was so helpful and gave me a great service .Thanks a lot ford of montebello .

Margarita Peralta

7 de dic. de 2014

The staff was very helpful and the service was excellent. I purchased a c-max, I couldn't be happier with my new car. The staff was well informed about the car and all its features.

Anabel Ramirez Perez

7 de dic. de 2014

We keep going back to purchase cars and service our cars with Montebello Ford because of the great customer service. Everyone is always pleasant, courteous, and friendly. They take the time to really hear customer needs and address them.

Mireya De La Cerra

5 de dic. de 2014

I came in to look at a vehicle with good gas mileage and space for my kids carseats. We had spoken with a rep before hand via email and expected to talk to him. We waited about 20-30 minutes and eventually dealt with a different rep in the same department. Fortunately for us, he was very helpful! He didn't mind taking us back and forth to the storage lot to look at cars. Once we selected the car we liked the negotiations began with the finance rep. This was the most challenging part of the day. I came in with an exact amount in my mind which I expressed and made very clear. The finance rep came back with an amount far out of my range. After going back and forth a couple of times, we finally settled on the amount I had originally wanted to pay. We could have saved a lot of time if he had not been trying to high ball me. The best part was dealing with the sales rep, Saul! He was very thorough and more than willing to show me all the features of the Fusion Energi Titanium. Even after I left he was willing and available via text to answer questions I still had regarding the operation of car and insurance agencies who gave discounts! Great guy! He would make a great leader for your dealership! ! My only hiccup now is trying to get the 88mpg that I thought I would get from the car. So far it is only HALF that. A bit misleading...but hopefully there is a resolution.

Jesus Evangelista

3 de dic. de 2014

My 2014 Ford Explorer was due for an oil change took it to ford of Montebello on a Monday morning was greeted by an adviser who took care of my truck. As soon I the truck was done he was kind enough to call me since he couldn't locate me in the lobby. Great customer service other dealers will just park it and wait until you claim your truck. Thanks Ford of Montebello

Randall Flores

3 de dic. de 2014

2013 Ford Explorer Limited check engine light was on. Ford of Montebello took care of the issue at no cost. Both the service and staff were execllent. Thank you.

Susan Hergenreter

3 de dic. de 2014

Eric and all those that assisted us made us feel very welcome and that they really wanted to help us with purchasing the vehicle that was right for us. Thank you.

Laura Castillo

2 de dic. de 2014

I have bought four cars from Ford of Montebello and like all of my other experiences, this was no exception. The staff was wonderful and very efficient.

Maira Robles

2 de dic. de 2014

I purchased a 2015 Ford Escape. I am very satisfied with the customer service. The staff was very helpful, in particular the salesman Art Velasco who assisted me with the purchase. He was very understanding, and worked around my budget and was able to accomodate me with what I wanted.

Maria Teresa Cardenas

2 de dic. de 2014

I purchased a 2010 Volvo XC60. And thus far, I'm very satisfy with the car. The experience at the time of buying and deciding was determined by your very helpful and attentive dealer agents such as Javier Sandoval, Enrique Mesina, and Steven Sandoval. Thanks for everything!

Nicholas Santangelo

2 de dic. de 2014

Transaction was relatively quick. Now I need maintenance information.

Laureen Ponteras

2 de dic. de 2014

I'm was very satisfied this is my second car raft I purchased I with this same dealership it's because of the salesman who is very excellent in negotiating and has a very good customer service that's why I went back to this dealership bec of ken bec if not bec of him I won't go back

Jose Elias

28 de nov. de 2014

The service staff went above and beyond the call of duty to accomadate me with no attitude or making me feel bothersome I appreciate the service have agreat 2015.

Raymond Verharst

26 de nov. de 2014

There is always a warm welcome when we come in for anything

James Jimenez

25 de nov. de 2014

I took my truck in for service as it had several issues. Its a 2004 f-150 with 120,000 miles. The service team took good care of me and was in constant contact with me when they found another issue. I appreciate the communication and the good service. Thanks guys!!

Ana Oliva

25 de nov. de 2014

really nice people and a great service team. I would always bring my car for service and why not get another vehicle from ford of montebello

Artemio Galvan

24 de nov. de 2014

Everything was perfect and they were very helpful on all points.

Emily Davis

24 de nov. de 2014

I just recently bought a 2013 Ford Fiesta. I am completely in love with it. it is really good on gas and drives smooth. my experience at Ford of Montebello was good. I was helped out by Saul. he helped me look exactly what I was looking for that was in my price range.

A Tanner

22 de nov. de 2014

Took my car in for my first oil change. Rudy was very friendly and professional. He even had my car washed before returning it to me, which I greatly appreciated. Being that it was my first oil change since I purchased the car, I was not charged for the service. :-)

Allan Kwang

21 de nov. de 2014

I want to thank the sales representative Saul for his patience and willingness to help. His knowledge about the vehicle he sells gives me the confidence he know what he's talking about. I also want to thank his manager "Bill" for his understanding and willingness to listen to what I have to say and to pull the deal through.

Liza Jenkins

21 de nov. de 2014

Fusion, service was fast & staff was pleasant. Facility was clean, coffee available & watched the news while waiting for oil change.

Margaret Park

20 de nov. de 2014

Great..................................................

Cynthia Covarrubias

20 de nov. de 2014

Everyone was very nice and attentive. The only downfall that I had was that there was a small dent on the bumper that they neglected to inform me about, they didn't have the door pass code available, and there was a broken panel in the trunk. I just feel, even though it was a used vehicle, these items should have been addressed before the purchasing process began. It was a little frustrating that I had to negotiate getting those items to be fixed afterwards. After asking for these items to be fixed and at no charge they took care of it quickly and their customer service was excellent. Overall, Ford Montebello was a good experience and would go back again.

Sira Santana

20 de nov. de 2014

It was a good service from Montebello especially for Miguel service was great

Bruce Banares

20 de nov. de 2014

I had to replace a popped tire. Upon being given a quote, I was glad to hear you price matched. My service rep was very patient with me as I did not accept the price found. He was more than willing to accept the price I found which saved me $50. Last time I was in for service, my 10:30 oil change appointment took 2 hours. This time, not only did you price match, the service was less than an hour. Thank you.

Charles Cook

20 de nov. de 2014

My vehicle was serviced by the service department of Montebello Ford. The service was superior. The Service department manager took control of the situation and saw to it that my vehicle was taken care of and delivered the car to me repaired and cleaned. All problems were attended to.

Diana R.

19 de nov. de 2014

Fast service, staff service member was very nice. I was in and out within an hour. Went in for an oil change, got a free car wash, and tires rotated for a very reasonable price. Extremely satisfied with Ford of Montebello Svc Dept!!!!!

George

19 de nov. de 2014

Everthing was perfect, the employees were awesome.GREAT JOB !!!

Raul Vizcarra

17 de nov. de 2014

Thank you it's always a pleasure knowing i can walk out my truck is being handled by professionals

Octavio Ruelas

17 de nov. de 2014

Miguel Gonzales when't above and beyond what I expected and I will continue to use ford of Montebello for all my repairs and service

Frederick Fields

16 de nov. de 2014

Outstanding service! I cannot say enough about the high degree of professionalism.

Jose Gomez

14 de nov. de 2014

F-150 2014 the service was the best very good persons they help me a lot

Miriam Rubalcava

13 de nov. de 2014

I always get great service at Ford Montebello. I always go back to service my car there.

Eduardo Solis

13 de nov. de 2014

Great experience! Should have gotten my other vehicles their instead. Very happy with my 2015 Ford Explorer. Staff was very informative and helpful. Thank you

Gerardo Aranda Torres

12 de nov. de 2014

2013 mustang, good service, very helpful staff at ford of Montebello.

John Perez

12 de nov. de 2014

GREAT NO PROBLEMO! STILL WAITING ON MY PLATES ON THE OTHER MUSTANG I BOUGHT FROM YOU.CHRISTINA IS HANDLING THAT? NO PLATES FROM BUYING THE CAR ON 9-1-14 IS A LONG WAIT! SOMEBODY MESSED UP? THANKS OTHER THAT SERVICE WAS TERRIFIC.JOHNNY PP LONGTIME MUSTANG BUYER.I HAVE BOUGHT 5 MUSTANGS FROM FORD OF MONTEBELLO.

Sangha Navjit

12 de nov. de 2014

Michel was very helpful and took the vehicle in right away for the oil change.

John Valdivieso

8 de nov. de 2014

Clean Service Area, Friendly Staff and very accommodating! I bought the my wife's Fusion here so I'm rating them on that also!

Eduardo Hernandez

8 de nov. de 2014

service was very good,service advisor was excellent, it was great to have breakfastwhile waiting, good experience

Angelina Solorio

8 de nov. de 2014

I purchased a C-Max hybrid. I am very happy with my car and the service I received from Alfred, Eric and BIliaen. I know I am butchering his name, but he was the young man that helped with the finance dealing part of my purchase.

Themistocles Sparangis

7 de nov. de 2014

Thanks for the excellent service, as always! The service advisor took care of all my repair needs.

Claudia Coria

6 de nov. de 2014

I leased a 2015 Ford Focus, Mr. Saul was very helpful and knowledgable about Ford cars, he took the time to take my brand new car home which was awesome!!!

Antonio Carrera

6 de nov. de 2014

Hi, Just want to say that I have had a great experience with Miguel in services depart. He was very helpful and I really appreciate how easy the whole process was. Miguel is very friendly and calm and made me feel very comfortable.

Rene

5 de nov. de 2014

Went in for oil change, service writer noticed engine light on, checked out light and determined it was a faulty fuel tank sensor which was replaced 6 months earlier, took care of the problem under warranty. Fast service.

Veeken

5 de nov. de 2014

Service and customer service were great. Service manager Frank was professional,courteous and very helpful. I will be back again.

Jose Acevez

4 de nov. de 2014

I purchased a Ford focus. It's my first car ever purchased. With new credit could not the car I wanted at the price I wanted, but they did help me out and really worked hard for me and I walked out with a beautiful car. I will be going back for future purchases.

Valued Customer Kemp Bros Construction

4 de nov. de 2014

Working with Miguel is always a pleasure as he anticipates problems and gives me plenty of time to makes repair decisions. Timely, courteous service as usual.

Jeff Halbrook

4 de nov. de 2014

I was very reluctant to take my vehicle to the dealership due to the fact I have no warranty. That can get expensive . So I was scheduled to test drive a fusion for a day which I was happy about since they were going to pay me for. I arrived to get diagnostic done and meanwhile got everything in order with the test drive. Christine was extremely nice and made the process easy and fast. after that I decided to talk to a salesman to get information on the trucks on the lot , really just to kill time while I was waiting on my own. Alfred was great, he answered all my questions with no hesitation and mentioned all kinds options that could make a new or slightly used truck possible. because of his patience and consideration I am now very much thinking of not only getting newer truck but going directly to Ford of Montebello to do so. Afterwards I got the diagnosis back on the condition of my truck. wasn't bad but not great pricey as it was. Frank from the service department showed mercy on me, lol. and was able to work with me and really removed my initial apprehension . Frank really surprised me. as everyone did. I really want to thank Frank from the service department. Alfred from sales , and Christine for all there professionalism and help.

Aseema Sinha

4 de nov. de 2014

Jonathan and Steven were very helpful and got everything done with no problems. We got a great deal on a Ford Focus Electric and the car has been perfect. We went 40 miles out of our way to come here and it was worth it!

Miguel Ruelas

4 de nov. de 2014

Service was great & everyone was very helpful in making sure we got our car returned in a timely manner.

Cesar Lopez

3 de nov. de 2014

Miguel from the service department was an absolute consumate professional, he cared and took time to listen.

Mith Kan

3 de nov. de 2014

They was very helpful but i didnt get the price i wanted fir the car but i still got it because i need it for work and school

Dario Rodriguez

31 de oct. de 2014

The services were prompt, efficient, and professional.

Kathleen Mercado

30 de oct. de 2014

Service was good. Second time I took car in for the same thing though

Norman Michaelson

30 de oct. de 2014

MY SERVICE MANAGER WAS GREAT FRANK! WHAT I REQUESTED WAS HANDLED IN A VERY PROFESSIONAL MANNER

Carlos Torres

29 de oct. de 2014

What lacks on these days is good, friendly service, and that's what I first notice when bringing my truck to service, good listening , polite service writers.

Christina Oxon

28 de oct. de 2014

Service was great!!I will be returning Thank you Frank

Issa Haddad

28 de oct. de 2014

Raudel was awesome and very helpful James was also extremely pleasant and helpful

Richard Van Demark Iii

28 de oct. de 2014

We purchased a 2011 Ford F-150. The service was pretty good. We have excellent credit and should've received a 1.9% APR rather than a 2.5% that was advertised on their website. We did like that they weren't overly pushy. However, we left messages for our salesman regarding 3 free months of Sirius satellite radio that is supposed to come with a Certified Preowned vehicle and can't seem to get him to return our phone call. So they are lacking in follow through.

Moises Coria

28 de oct. de 2014

Ford Friends and Family, Our buying experience of our 2015 Ford Explorer XLT was excellent. The minute we walked out of our car, everyone was friendly and courteous. We had an appointment with Alex Velalsco as we were referred from Costco New Vehicle Buying program. Art was professional and provided world class customer service. We were interested in a vehicle that had a scratch on the passenger side and ultimately Art and Javier facilitated a dealer trade to obtain a vehicle that was unblemished. Although it took a 2 days to obtain, Art and Javier facilitated a loaner vehicle that was also a Ford Explorer, wihch facilitated my transporation while I waited for my new vehicle. My kids loved the playroom while they waited and the entire experience was second to none. I also received follow up calls to guage my satisfication. Top notch service Ford of Montebello. Keep it up. Moises CoriaNew Ford Explorer Owner

Irene Valdez

27 de oct. de 2014

Miguel Gonzales, has always provided us the upmost Quality Service, Solutions, and alternate ways to have my Lincoln L/S service and maintain. He is why I've stayed with Montebello Ford since 2010, when Downey Ford closed, he is a real asset to your Team. Thank You Mrs. Irene Valdez

Mark Lipczynski

27 de oct. de 2014

Thank you! They really helped me out of a bind when my Ford Transit broke down during my family vacation from Phoenix to LA.

Elsa Campos

24 de oct. de 2014

It was a nice experience taking my car in for service.

Robbie Mccullah

24 de oct. de 2014

Miguel was great to work with! Car was ready when promised at the price that was promised.

Grace Tam

23 de oct. de 2014

I felt some one care my requesting for any service and provide follow up

Luis Carrillo Jr

21 de oct. de 2014

The experience was good and my car was serviced in a timely manner.

Mayra Orozco

21 de oct. de 2014

Great work Ford of Montebello Team. Great Service Advisors and great customer service.

Veruschka Lorandos

21 de oct. de 2014

Brought in my ford explorer 2012 to have the Sync console repaired. When I bought the vehicle, initially the console would not open and told me to come back to have it serviced. Upon inspection, a part has to be ordered and so for the meantime the console was just opened so I may use it to plug my USB. When the part arrived after waiting for almost 2 weeks, I brought in my car and they installed that missing part within 30 minutes. Service was fast and the staff was excellent at Ford of Montebello.

Sylvia Vigueria

21 de oct. de 2014

Purchased a Ford Edge, was very satify with the service. Staff was very very helpful with my loan to not to exceed what I can afford. Thank you so much.

RL

18 de oct. de 2014

Both Rudy and Frank service technicians provide excellent service.

Richard

17 de oct. de 2014

Great service Miguel was very helpful as well as his staff

Elvia Rivera

17 de oct. de 2014

Everything was good Miquel Gonzalez was very helpful went I took my car for a oil change and tires rotation

Abbie Castro

16 de oct. de 2014

I have purchased several cars in my lifetime and the service at Ford of Montebello has been the most excellent

Marco Islas

15 de oct. de 2014

My experience has been nothing but satisfying with the way my auto service tech helped me Miguel Gonzalez

Suzanne Johnson

15 de oct. de 2014

This visit was a service call. The service has been efficient on the time and they always accommodate my schedule.

Valued Customer Sleuth Mechanics Inc

15 de oct. de 2014

Your team are doing a great job! Efficient, knowledgeable and polite!

Juan Lopez

15 de oct. de 2014

The service on my vehicle was great. Miguel Gonzalez provided helpful information and timely service. The customer service he and everyone at Form of Montebello provide is always excellent.

Richard Casarez

14 de oct. de 2014

2003 expedition, just purchased and wanted to have an inspection done, estimate to fix air conditioning and a radiator power flush. Service was great, but estimate to fix air was over 3 times as much as what I paid someone else (Neil's in Alhambra) to fix it.

James Miller

14 de oct. de 2014

Frank and staff always give friendly, polite, attentive and efficient service!

Carlos Delgadillo

14 de oct. de 2014

Service was great and fast right on schedule thanks.

Debbie Flores

14 de oct. de 2014

I was having a problem with the AC motor. Frank was super helpful. He called me back right away and made sure my car was ready by the promised time. Thanks!

Antonio Urbano

14 de oct. de 2014

Everything was good no issues everything was fast and easy

Julio Garcia-Sironi

14 de oct. de 2014

Excellent customer service and follow throughVery quick at turnaround on service.

Jose Valdez

14 de oct. de 2014

Staff was friendly and attended me as soon as i arrived and was satisfied with their service.

Loren Phillips

14 de oct. de 2014

Basic service oil change & tire rotation. Very quick & fair price

Jose Rodriguez

12 de oct. de 2014

service was excellent. miguel was so helpful.car was ready on time.

Angela Serrano

12 de oct. de 2014

Went in for service and the staff is good, I appreciate the help and tge fact that everyone there treated me with respect, I really felt like a valuable customer... Waiting time on the other side, was a little too long. Lucky this time I didn't need a babysitter, had entertainment and had nothing else to do that day. In general thanks

Jaime Navarro

11 de oct. de 2014

AWESOME SERVICE!! QUICK AND CLEAN!! FREDDY AND JAMES WERE GREAT!! VERY FRIENDLY AND ATTENTIVE.

Olga Melendrez

11 de oct. de 2014

good service from advisors but does have poor management .manager never returns calls back or answers phone is not on top of cars that are in service or of amount time is in for repairs . as a ex ross nissan employer i was disappointed after my car was in shop for a month and had to be taken in again for transmission concern, should of been fixed right first time it was in

Eliana Ruelas

10 de oct. de 2014

Brought 2013 ford explorer in for service, frank was helpful, friendly and the service was prompt!

Silvia Galicia

9 de oct. de 2014

Rudy is great person and very helpful.. He makes the experience at the dealership very joyful(service)...Montebello ford and clients are bless to have people like him work for this company..I give excellent to ford.

Hugo Chavez

9 de oct. de 2014

Staff was really helpful in finding me the car i been looking for. Very friendly and helpful in anything I needed and had qustions about.

Frank Kempf

9 de oct. de 2014

F150 Platinum, The door panel wore out prematurely. Service was quick, friendly, and my car was washed.

Nina Baena

9 de oct. de 2014

Had a great experience. Frank was amazing made sure my vehicle was done in a timely fashion, kept me updated with everything and made sure all my questions were answered

Raul Segoviano

9 de oct. de 2014

Great customer service. Great customer service. Great customer service.

Jose Munoz

9 de oct. de 2014

salespeople and customer service are really excellent but unfortunately I have lost confidence in the service details of service, such as:lose or forget the caps of the liquid,lose or forget the caps of the tiresleave grease on the handles and not cleanI sometimes go through the carwash

Keith Karis

9 de oct. de 2014

The service was efficient and done a good time.Thanks

Deborah Cariffe

8 de oct. de 2014

I am happy with the sales department and the service department.

Jose Elias

8 de oct. de 2014

Frank and miguel in service are always helpful along with everyone else we cone in contact with

Steven Lewis

7 de oct. de 2014

This was my second vehicle purchased from Ford of Montebello, I have and will recommend people to this dealership they are friendly and work to accommodate the buyer in every way.

ana96

6 de oct. de 2014

I recently purchased by first car with the great help of Mr.Alvarez! He was extremely helpful, knowledgable, and friendly. His hospitality and customer service makes you feel very comfortable. He is very direct and makes sure the customer is pleased. I would definitely recommend asking for Alfred Alvarez. Thank you once again for the outstanding service.

Dean Crowley

3 de oct. de 2014

A job well done --- On time!! Professional staff!!Although the service department was busy, I received prompt attention and service was completed as needed!!

Isidro Leyva

2 de oct. de 2014

The staff was as always very helpful with me. And consequently the service for my FORD Explorer was excellent.

Alex Knutson

2 de oct. de 2014

Great staff, very helpful service writers they got me in and out keep up the great job

Andy Garcia

2 de oct. de 2014

The service was great, like to thanks the sales team for an excellent job in locating my prefer new car and working we me on the sale price and monthly payment. Great Job Sual.ThanksAndy

Victor Marin

2 de oct. de 2014

We recently had a possible safety issue with our leased vehicle and the service advisor handled our issue with great concern.

Yvette Jefferys

2 de oct. de 2014

I would have liked to have gotten my car detailed on the date of purchase, so that I do not have to bring it back. Also, I would have liked to have received my Ipad on the day I bought the car. However, my overall experience was great. Nazar was very persistent. Issi probably made me say yes with the Ipad inclusion; otherwise, I might have continued looking because I really wanted a sunroof. Absolutely loved Sam, the finance guy. Overall, my experience was terrific! One of my friends is interested in going with me to look around, when I pick up my Ipad. I will definitely use the service department at Montebello in the future...

Jose Alonso

2 de oct. de 2014

Great very happy with customer service and repair done to vechile

Enrique Gutierrez

2 de oct. de 2014

Wait time for a service advisor seemed a little excessive. Over all experience was average, nothing worth mentioning. Will continue to use Montebello ford strictly based on proximity to home.

George Keseyan

2 de oct. de 2014

Good dealership experience. Salesman in training took a little longer than expected to complete paperwork. Got great deal on a car.

Luis Rangel

2 de oct. de 2014

In the past 7 years of owning my fusion which I purchased from Ford of Montebello I have had nothing but a positive experience every time. I say this because sometimes things go wrong but when they did go wrong the service advisors have always made things right. Some service advisors have moved on in the past 7 years but there has always been a good one in their place. I this case my service advisor Frank Martinez did everything right and didn't waste my time and energy like I have experienced in the past with another dealership that works on my wife's (Dodge) minivan. You will be sure to see my business when it comes time for a new family vehicle because you have earned my loyalty by your dealership's staff and their effort on every occasion. Many Thanks,L.R. Rangel

Luis Torres

1 de oct. de 2014

I love how friendly everyone is and how professional everyone treats me.

Servando Diaz

1 de oct. de 2014

Professional service friendly personal that help you to feel comfortable with the services of your car

Laurie Gleason

1 de oct. de 2014

Was great my car was washed before I picked it up ....

Jessica Cabrera

1 de oct. de 2014

I arrived early and they took my car in as soon as I signed in and they finished my car when they said it would be done. Very nice people and I have no complaints :)

Lorenzo Palma

30 de sep. de 2014

Staff were helpful and patient. Though I wish I had more options like color available for that car but overall I am.satisfied with what I got

Paul Fang

30 de sep. de 2014

Gordon the service manager went out the way to fix my uncomfortable driver seat padding. It is very good now. The staffs are very professional and pleasant. Thank you all at Ford of Montebello.

Jamie

30 de sep. de 2014

I deeply appreciate that the salesman that I had (SAUL) went above and beyond to get me what I wanted. although Ford does not offer enough choices for the Ford Focus Electric. I am greatly satisfied with my car.

Jesus Bocanegra

29 de sep. de 2014

Walter is the best salesmen I have ever dealt with. Knows his product and is extremely professional never pushy. I recommend him to everyone. Thanks

Jose Campos

29 de sep. de 2014

Great staff, wonderful service every time we come in to service our vehicle. Great compliments to Rudy, MIke Isip in the service dept. A huge thank you.

Cathy Vasquez

26 de sep. de 2014

Service was gr8 for the Flex. My service guy Frank was gr8. Can't say anything bad. Lol Always on a timely msnner!

Elvia Sandoval

25 de sep. de 2014

Best experience ever with Ford of Montebello. My purchase was easy and pressure free. I will always buy my cars with Montebello Ford and refer all of my friends and family members.

Linda Owens

24 de sep. de 2014

oil change good service good time for service - everything was just fine - is this 50 characters?

Arlene T

23 de sep. de 2014

On Friday 9/12 I called the Montebello Ford Service Dept and spoke to Miguel. He gave me a quote for $381.50 to replace my windshield. I was unable to service the car that day but the following Tuesday 9/16 I called the Service Dept. back and spoke to another young man, but his quote for the windshield was $300 more. I'm not kidding. I was in shock. I insisted to speak to Miguel. Thankfully, Miguel stood by his original quote and replaced my windshield that very same day. I am so glad Miguel was onsite. I give Miguel an A+ for customer service and satisfaction.However, I'm not sure why I was quoted two completely different prices with such a large margin for the exact same windshield. Both men asked for my vin # and quoted me accordingly. I have to admit, the higher quote made me very suspicious. I am now going to spread the word, "Buyer Beware if you're going to Montebello Ford Service Dept." Now that I know the game, going forward, I'm going to call ahead two or three times for quotes and I'll go with the fairest one.

Rachael Acereto

23 de sep. de 2014

2012 ford focus needed service and staff was very welcoming and helpful.

Arturo Teran

23 de sep. de 2014

Great service, i would recomened to family and friends!

Mario Gonzalez

22 de sep. de 2014

Mr. Gonzalez was Class Act. Always has been.. very professional

cenveoone

22 de sep. de 2014

Dear Mr Peter Villarreal, you defined the word Professionalism from the time I walked in until the time I drove away in a new car!Ive been to many auto dealerships in my lifetime and this is the first time I felt at home not rushed please Mr Johnson take your time make sure its what you want and what you can afford Peter you took your time with me and I want you to know that when it was time for me to leave l not only drove off the lot with a new car I also had gained a new friendship your follow up calls my gosh you really do care!Dear Ford of Montebello,Please take care of Mr Villarreal as he will be your Franchise Player in sales he's a true knowledgeable example for all your sales reps to follow that will keep me comming back! Thankyou Peter! JOHN JOHNSON

John Wood

18 de sep. de 2014

My wife and I purchased the Ford Flex SE and are very happy with our decision, especially the color that is Sunset Metallic. I shopped our purchase via the Internet and Montebello Ford provided me the best deal. I want to thank my two Internet Sales Managers, Christian, and Rodrigo, who were there for me from the initial EMAIL interaction, to the test drive, and the final event, which was our purchase. As a former new car sales associate back in the late 60's and early 70's I appreciate their professionalism, true sincerity in customer care, and a "no pressure" sales approach. Montebello Ford and Ford Motor Company are very lucky to have sales professionals as Christian and Rodrigo. JOHN 'TOP' WOOD, US Army Retired

Elsa Lopez

18 de sep. de 2014

2013 Ford Escape. The service was great. Staff very friendly and helpful (Miguel).

Daniel Weatherholt

17 de sep. de 2014

Rudy in service is excellent! Beverly prompt and informative!

Rosario Mercado

16 de sep. de 2014

I had some issues and the service manager is excellent. He took over and resolved all of my issues and my car is running excellent. I have two ford vehicles and the repair on my Fiesta was expensive. However; it was well worth it. I understood the process and after Gordon explaining every details to me..I was completely satisfied. The service manager at this location is outstanding. I have a great deal of respect. I have never left a service repair shop with complete understanding of what service was preformed and why. And the car running excellent.

A. Gallegos

16 de sep. de 2014

I only have 1 issue and it's concerning a call. When I arrived there at the dealer the help was service was a 4 out of 5. But i am still waiting on a call back from Michel Isip, who was my advisor that day (9/9/14). He took care of all that I needed. He had my battery changed which was still under warranty and I had the oil changed. My problem starts when I got home, I had forgotten to ask about the warranty on the battery replacement. I called Montebello Ford looking for Mr. Isip, the girl that answered asked me to hold and when she returned on the phone she asked if she could help because Mr. Isip was unavailable. I asked her my question then she told me that would be a question for Mr. Isip and if I wanted to I could leave a message for him. I left a message with my question and call back info. Here we are on Sept. 16 and the date of the phone call was made on Sept. 9 and I'm still waiting on a call back.

J. Yato

13 de sep. de 2014

My sales guy Walter was very personable and knowledgeable with the Ford vehicles which made it easier for me to decide which car I wanted.

Yxzthlallytth Martinez

12 de sep. de 2014

I purchased a 2015 ford fusion se energi. Kenny was very helpful

Venicia Lagun

12 de sep. de 2014

My service guy, Mike, did an excellent job explaining my vehicle problems and recomendations. Service was fast and effecient!!

Fabiola Delgado

12 de sep. de 2014

Ford of Montebello has been my family's dealer for more than 10 years. The service department is great, very helpful and very knowledgebel. I a deal with Miguel from service, he is the one that always makes me feel at home at Ford of Montebello. Alway with a smile and a positive attitude!!!!! Thank you Miguel for all your help and genuine friendship. Ford of Montebello has a great employee, take care of him:)

carlos Lopez

11 de sep. de 2014

2014 mustang v6Service was great, and the staff was a little worried about my but we still made things happen.

Ed Ramos

10 de sep. de 2014

I did not purchase my vehicle here. I bring it in for service only.

Victor Garcia

10 de sep. de 2014

I was very impressed with the level of service that I received. I switched to Ford of Montebello from Cerritos Ford. Although the service that I received at Cerritos was good, I believe that I have found a home at Montebello. Both my daughter (2013 Edge) and I (2014 Explorer Limited 4WD) have purchased new vehicles from Christian Camachoand and are completely satisfied. As far as the service department is concerned, Rudy Sanchez and the complete service staff did an excellent job repairing my truck and ensuring that I was completely satisfied. I feel like I'm driving a new truck or at least a truck that I can be very proud of.Suffice it to say my experience has been more than pleasant. Vic Garcia

Ronald Eomurian

9 de sep. de 2014

I called service to ask if I could come in that same day for a 7500 service on my 2013 Edge.The service person (I think it was Frank) said sure. I came in, dropped thecar off and went to the customer lounge where I enjoyed free coffee, a clean restroom, and TV. When the car was done, the service person came and got meand directed me to the cashier. The car was even washed. My experience at Fordof Montebello was, as it has been for two and a half years now, all I couldask for.

June Yoshiko Yato

8 de sep. de 2014

Salesman Walter was very personable and everything went smooth. Javier was very honest and they both worked with me. Im very happy with my new car! Thank you.

Rolando Sanchez-flores

8 de sep. de 2014

2014 fiesta , the service was great very helpful, yes they where

rudygu

8 de sep. de 2014

My wife and I recently purchased a vehicle with Mr. Alvarez and we were very satisfied with his superior customer service. Mr. Alvarez is well informed when comes to sharing the current Ford technologies on the vehicles. Further, he was extremely helpful in explaining the process and ensuring the customer was comfortable.Again, thank you, Mr. Alvarez for your superior customer service.

Claudia Elena Hill

6 de sep. de 2014

They promised to have my car ready after oil change, so I can go on vacation same day. Great job by the staff.

Cynthia Aquino

5 de sep. de 2014

awesome experience, great customer service just sad that the transmission still giving me

Veruschka Lorandos

5 de sep. de 2014

I have been looking into the certified pre-owned inventory for a ford explorer on the ford website for about 2 weeks. After my research, I have narrowed down my choices to 3 CPO explorers in 3 different dealerships. My experience at Ford of Montebello was more than great - having to use the website and seeing the vehicle in person really helped in my decision making. The staff was excellent in assisting us in our purchase!

Mel Rocha

4 de sep. de 2014

The service was great, and the staff was very helpful. That's why I don't work on my cars any more I take them to montebello Ford

David Umana

4 de sep. de 2014

Staff was very helpful. I came in with two separate concerns. One involving a window the other involving the turn signal knob. Both issues were addressed promptly and I left satisfied w the service.

yanira6969

4 de sep. de 2014

First I wanna thank Mike sales manager for listening to my inquires and making sure that the job got done rapidly and efficiently. Two thumbs down to Raudel service advisor he was un professional always coming up with excuses not providing with the proper paper work and always running away from customers. Thanks to James and Gordon for making things happen .This is a good place to purchase your car and get service done they work with you to make your visit a good experience .I really recommend this dealer.

leonor navarro

3 de sep. de 2014

My experience at Ford of Montebello was great from the beginning to end my advisor Rudy was great he told me what I need and the cashier maria was great good service thank you

Steven Miller

2 de sep. de 2014

I purchased a new Ford Focus ST. The service provided by Christian was very good.

Elbert Gabourel

2 de sep. de 2014

The service was excellent. My truck is a 2004 f 350. 10 yrs old. Have to keep up the maintenance. Miguel in service keeps me inform on what is needed to keep my truck running great. Your mechanics & Miguel are extremely helpful. I would recommend your dealership any time.

Vicente Gutierrez

2 de sep. de 2014

Keep up the good work

Isidro Leyva

2 de sep. de 2014

My FORD Explorer received an excellent service always thanks to the quality of parts use it as well as the superior attention and good advices from all the staff, for the operations of my FORD Explorer. Thank You a lot.

Lysander Ramos

30 de ago. de 2014

I HAVE TAKEN MY CAR NUMEROUS TIMES FOR THE PROBLEM WITH THE CHECK LEFT REAR DOOR OPEN INDICATER UNTIL THE LITE WOULD NOT TURN OFF. BECAUSE OF THIS. THERE WAS MANY TIMES THE CAR ALARM WOULD GO OFF EVEN WITH ALARM TURNED OFF. NOW WITH MY EXTENDED WARRENTY LONGED EXPIRED AND $500 PLUS PAID. IM VERY DISAPPOINTED THE PROBLEM WAS NOT FIXED A LOT SOONER. MONTEBELLO PROVIDES GREAT SERVICE FOR ENGINE. IM SORRY TO SAY AS FAR AS MY TIRES HAVE WORN UNEVENLY WHEN I HAVE TAKEN IT FOR ALIGNMENT SERVICE THERE. I HAVE DECIDED TO TAKE MY ESCAPE ELSE WHERE FOR ALIGNMENT AND ENGINE NEEDS. I HAVE BEEN TREATED VERY WELL WITH AUTOMOTIVE ATTENDANTS AND STAFF. THANK YOU.

Victor Vazquez

29 de ago. de 2014

my check engine light on was not checked. i still don't know why it's on. it would have been nice to get that feedback from the service advisor.

Miguel Rodriguez

28 de ago. de 2014

THE SERVICE WAS GREAT.THE STAFF WAS REALLY HELPFUL TOOK CARE OF WHAT I NEEDED FOR MY FORD TAURUS

Zuania Dominguez

27 de ago. de 2014

Friendly and helpful staff

Shuchan Qi

27 de ago. de 2014

Mustang 2014 Manual. Service has been great, everyone has been super supportive.

Maragita/nayeli Peralta

27 de ago. de 2014

very helpful and friendly staff.

Antoinette Ochoa

26 de ago. de 2014

I was able to get in and out in a reasonable time frame. Felix was so friendly he made me feel special.

James Miller

26 de ago. de 2014

Issues properly and efficiently resolved with friendly and attentive service.

Cesar Guzman

26 de ago. de 2014

Great service nice associates

Micaela Chacon

23 de ago. de 2014

Service on my 2011 Taurus - Miguel is wonderful, very knowledgeable and always courteous. I always take my car to Ford of Montebello because of Miguel. Thank you

Mary Torres

22 de ago. de 2014

No complains what so ever. The staff is very helpful. Great service.

Euan James Robin Bourke Mcleod

22 de ago. de 2014

I purchased a new 2014 Ford Fusion Hybrid. The service was straightforward and efficient. The salespeople were responsive to phone calls and emails, but weren't overly pushy with frequent unsolicited calls and emails -- the perfect balance. The only downside was the way they tried to sell an extended warranty / maintenance plan at an initially inflated price, and then "found" a discount when I declined it. I expect to do some haggling over the base cost of the car, but wasn't expecting it for the extended warranties.

Florisa Rollins

21 de ago. de 2014

2010 Escape... everyone was very courteous, very helpful

Olivia Serrano

21 de ago. de 2014

I had my Ford Edge serviced and the customer service was excellent. The staff was very friendly and my car was done when promised. I will definitely be returning for future service.

Peter Perales

21 de ago. de 2014

Although a long wait we were pleased with the staff. Very friendly and welcoming

Lucy Sanchez

21 de ago. de 2014

I have a ford flex 2013 person came out without have me come to him card was read in have the time with a smile to boot

Isela

21 de ago. de 2014

The staff was very helpful and knowledgable.

Monica Moreno

20 de ago. de 2014

Every time I take my car in for service everyone is friendly and helpful I love it.

Michael Barela

19 de ago. de 2014

Always outstanding. I have always been made to feel like I am important. The staff is great. I am looking forward to my next purchase.

Michelle Alatorre

19 de ago. de 2014

It was quick , easy, and pain free

Martin 'G

13 de ago. de 2014

Ford of Montebello has great people that are very helpful and professional in all areas and they work with the customers and make sure the customer leaves happy. Will recommend to others.

Anjali

3 de ago. de 2014

Came in twice to buy a car and with Alfred's helped we have happily walked away with two brand new cars. I'd definitely recommend Alfred when coming to this dealership.

Rosemarie

15 de jul. de 2014

The service rep was courteous and true to his word. He told me it would take an hour and a half and my car was ready in an hour and a half.

Guilfer

12 de jul. de 2014

Service department was excellent. The individual that helped me was courteous and professional. Mr. Sanchez is the reason why I will return and refer someone to ford of Montebello

Gladys

11 de jul. de 2014

Service Guys are always helpful and ready to answer any and all questions. Never had a problem with any of them..... Mostly worked with Miguel who has always answered all my questions and concerns in regards to my cars maintenance.

Francisco

10 de jul. de 2014

I liked the way Kenny treated me and my family like we were long time customers ! ,was very professional ,and explained everything very thoroughly .

dcuppett

9 de jul. de 2014

Michael moses went 100 percent.He is an outstanding person with high integrity.he works very hard and is dedicated to the outcome and goes the extra mile. I could not have my Jetta without him.:-)

Celia

9 de jul. de 2014

The friendliness and care of a customer from the Ford Staff. They meet their customer's needs. They make sure you understand and don't push you in any way to committ to purchasing a vehicle if you are not 100% sure.

Jade

1 de jul. de 2014

Reassured that even after my 4th new auto purchase from your Montebello dealership, I continue to receive service (after purchase) and encouragement to come in for further help and the attitude that no question is too small or bothersome for someone on staff to handle, one--on--one! Women do not need to be afraid that the staff will denigrate their intelligence nor talk "down" to them. Very clean, modern facility with a quiet calmness and I really liked that the men and women on staff were Well Groomed, Clean and Totally Professional in attitude and service to customers. I will be back!! :) Thank you very much. Jade J. Flores

Jorge

1 de jul. de 2014

I liked everything about my experience. This is my first new vehicle purchase and Ford of Montebello made it seem less.

Linda

27 de jun. de 2014

I had a factory recall/fix. Ivan, one of the service managers helped me...he was very helpful and checked all that had been done and recommended other services which I decided to wait on....no pressure. The service only took about 45 minutes as was promised.

Alexander

20 de jun. de 2014

Ken was more then helpful, he did everything he could to help me get my first car! anything and everything i asked he completed with 100% accuracy.

Jonalee

19 de jun. de 2014

Kenny was very helpful, direct, and friendly. He was very informative upfront and we didn't have go through an awkward negotiating experience. The signing of contracts with finance was the most efficient process we have experienced.

bettysui1

12 de jun. de 2014

I just brought a car from Peter like a month ago, and his service is very outstanding! He discuss with us about a lot of useful stuff we need to know for have a car, and been extremely patient to us. Also, he helps us a lot on get the best deal for us. That is why we give him full credit on his service. Thank you Peter!

57meno

6 de jun. de 2014

Me and my wife went to Ford just to look at the used vehicles, thinking that's all we could afford but with the help of Peter Villareal we drove away with a brand new 2014 Focus. we highly recommend Peter and Ford for there outstanding customer service.

Vicc1993

2 de jun. de 2014

Peter Villarreal met and exceeded my expectations from any sales person. I definately recommend him to anybody who's looking to buy a new car.

carol90660

8 de abr. de 2014

Peter was wonderful from the moment I stepped onto the lot until the final purchase of my Fiesta. He goes above and beyond to meet your needs, and I never once felt he was not sincere. The whole staff at Ford of Montebello were great and friendly. I would highly recommend other.

marcoaraque

6 de abr. de 2014

The salesman Peter Villarreal exceeded expectations as a salesman by proving beyond excellent customer service I truly appreciate his professionalism and will strongly recommend him to anybody looking to purchase a new vehicle he made my experience more enjoyable and therefore the new car experience a lot better

Nypchapis

8 de feb. de 2014

As sono as I Wallets in, I was welcomed by Alfred, he was really friendly and helpful. He answered all my questions with patience, was honest about the cars, I had researched the car I wanted and he said everything correct. He didn't try to persuade to buy a car a that was more expensive, he helped me be more sure of the car I wanted. He offered a test drive, helped me manage the technology, he even offered to set up the Bluetooth. The negotiating was smooth, he listened to what I wanted and gave me as much as he could. I've shopped for many cars in the past but never have I been treated with so much respect. I'll be buying my kids cars within the next year and I know I will definitely go to him. The most respectful and honest car sales man I've ever dealt with.

dboy310

3 de feb. de 2014

What can I say about my sales reprentative Geronimo DLT.... HE IS AWESOME! He was very friendly as he approached me and answered all my questions before and after looking at a few vehicles. He made me feel very comfortable with the purchase and wasnt pushy at all. I will definitely be referring my friends and family members to him.

DianaR.

2 de feb. de 2014

Alfred Alvarez was super awesome, was with me every step of the way from test drive to purchase. He made me feel like family! SUPERB

m21val213

1 de feb. de 2014

I am extremely satisfied with the service and help from Ford Montebello. I am a first time buyer and was cautious about sales representatives, especially car sales representatives. I walked into the Ford of Montebello not interested in buying but more so with a guard up and just looking. I was immediately greeted by the kindest most generous gentlemen. Zee Martinez and Mannuel A. Collins were very professional sales representatives. Mannuel took extra time and care to find me the car I have been looking for by naturally building rapport with me, within minutes I felt as though I could trust him in his search because he understood what I was looking for exactly. The whole time I felt as though the whole staff had my best interest at heart. I was happy when Mannuel searched on his own without me so that I didn't have to walk around the whole lot in search with him (true gentlemen), he came back within minutes so enthusiastic and led me to the car I envisioned myself in. We immediately took it out for a test drive and he was highly knowledgeable of the car. I was extremely impressed by how much information he shared. After the drive I was unexpectedly ready to purchase this wonderful car. After discussing the details of the financing options in his office we were greeted by the sales manager Michael Tapia. This was not an ordinary manager, he was definitely helpful by teaming up with Mannuel to make sure I was happy with every single detail about my financing plan all the while building great rapport with me and was extremely generous on the final agreement. After the seemingly hassle free process I was immediately helped by Herbert Valiente in the financing department. He was extremely kind throughout the whole transaction. After discussing the contract agreement details to make sure everything was correct Herbert was about to finish the final print out of the contract, but then it was James Ross Jr. who made me happiest because he actually approved a lower interest rate at the last second to get me an even more generous financing option. I felt as though they did everything they could to make sure I was taken care of financially and comfortable with all contract details and fees without me asking for a better deal, its almost as if they enjoyed helping people. This is extremely important to me as a buyer because I know that I could refer family friends to these gentlemen. I know that this sounds like a fairy tale car dealership and to be honest it really is, if you are interested in buying, the Ford Dealership of Montebello is where everyone should go. I have already referred friends and family because I truly believe that these professional representatives of Ford will make your day a pleasant one.

fgre

9 de ene. de 2014

Customer service, follow up is Great car is ready and washed in the time frame promised. Need to hire more people like Carlos, keep up the Great service..

treeoflife

6 de ene. de 2014

At Ford of Montebello, I had a very good experience. Salesperson Yuvi and Sales Manager Javier were great!. I was looking for a particular vehicle which nobody had in the entire san Diego and LA county but Ford of Montebello did. I would recommend Ford of Montebello to everyone who is looking for the vehicle they are looking for and for a great customer service experience. Go ask for Yuvi.

Famnunez12511

31 de dic. de 2013

Excellent experience went there without thinking of getting a car and by the end of the day driving off with my fiancee in our 2014 Ford Fusion Titanium many thanks to Salesperson Yuvi, Sales Manager Javier Sandavol for there extreme hard work and dedication to me and my family. God bless you!

jloaiza

30 de dic. de 2013

Yuvi was wonderful and very professional. I thought my purchase was dead but the whole team at Ford of Montebllo came through and called me back the next day to purchase my new Flex. I'm very pleased to have come back to this dealership.Thank you Yuvi for going to extra mile!

destiny oropesa

28 de dic. de 2013

Yuvi is a friendly, hard working,nice,doesn't give up and wants the best for his custumer.Javier is funny,friendly man also wants the best for his customers. Ford of montebello is the best dealership ever!!! :) they never give up .

joselopez77

22 de dic. de 2013

At Ford of montebello i had a great experience. Salesperson Yuvi and Sales Manager Javier were simply amazing. Yuvi made sure i get the best deal on one of the best trucos in the market, he wapa ver y persistent. I would recommend Ford of Montebello to everyone.

EESPOSITO

22 de dic. de 2013

Can't say enough good things about my experience with this dealership. My salesman Jonathan Tapia was amazing, super friendly and I didn't feel pressured at all. A+ rating, will be coming here again

carlosortega

21 de dic. de 2013

Very Good and professional assistance, i very pleased how this gentleman assisted me with my parts for my truck. They know alot about my Truck Thanks Sal!

Mel_mrm

14 de dic. de 2013

Yuvi was very helpful and kind. He was able to help me get the car that I had wanted at a very good price. He made my family feel welcome would recommend him to friends and family.

kota213

7 de dic. de 2013

Ese vato Freddy es a todo dar porque el compa siempre me atiende bien y saluda a todos los clientes y nunca tengo problemas con el servicio de mi camioneta

sergioaguilar52

6 de dic. de 2013

Customer service by Salesperson Yuvi is great, he helped me get out of my old fiesta and land me on a new 2014 focus at almost the same payments, highly recommend this dealership. Sales manager Mike was very friendly and helpfull too.

JamieRP1

26 de nov. de 2013

These guys are awesome! The sales person I worked with was very friendly and informative, not pushy in any way. I was trying to decide between a couple of different Ford models, but ultimately went with the Escape. I'm loving it so far! I feel like I received a good price and am very happy with my purchase.Overall, based on my experience here, I would recommend this dealership to any one of my friends.

Jenny_castaneda

24 de nov. de 2013

Pase a ver los carros el fin de semana y nadamas pensava en revisar los carros, pero el vendedor Jonathan fue muy excelente y aunque nadamas queria ver los carros el se ofrecio a ensenarme el carro sin compromiso, en el future que yo compre un carro voy a buscarlo a el por la ayuda que me dio.

dolores11667

23 de nov. de 2013

I had a great experience at Ford of Montebello, Yuvi and Javier( Sales Manager) was excellent. They were very patient throughout the deal. I juggled around couple of cars but Yuvi was very calm and helped us with all the knowledge required on the cars. End up buying my dream car Mustang 5.0 GT. I would recommend everyone to go buy/trade in your car from this dealership and ask for Yuvi or Javier.

Maria129

22 de nov. de 2013

I got a great deal and I was treated very well. The entire time Yuvi was very patient and made sure we are comfortable. He listened to us and put our needs first. It was truly a hassle free deal. Ask for Yuvi visit Ford of Montebello.

wafflecub

22 de nov. de 2013

I brought my Honda Accord to Ford of Montebello because I heard good things about the service department. I had an initial service that solved my problem, but unfortunately, due to the age of my vehicle, I developed another problem. The Service Manager, Gordon Cook, came out to see me and I explained the problem with the power steering. He was very understanding and said that the problem was a common after effect of the initial service.He not only handled the problem for me....got it back to me in a timely manner....and asked me to check in with him, personally, in a few days to make sure that the problem was solved.I have been to a few dealers for service. I was pleased with the professional, polite, and informative way that Gordon dealt with my car issues. He did all of these despite the fact that I did not own a Ford vehicle. I will definitely be returning to this service department in the future for service.

jennylu06

19 de nov. de 2013

I went to parts to order brakes and Mr. Salvador was so incredibly helpful that I decided to get my brakes done at Ford of Montebello. He is so kind and helpful! Go see Mr. SALVADOR!

AnaArevalos

19 de nov. de 2013

I came to get my car serviced on November 19,2013. I was very pleased to be greeted first hand by Javier Castellanos. He directed me to Carlos Ruiz. Carlos let me know I will only be waiting about 45 minutes to an hour for my oil change. I was very happy to hear since I had other errands to take care of. I sat in their waiting area and enjoyed a coca cola. Time went by fast while I watched tv.

Cm51glenn

18 de nov. de 2013

I had a very pleasant experience with Ford Of Montebello. I needed parts for my 2007 mustang and when I went to order them the gentleman, Sal was very helpful explaining to me every thing I needed. I received them all the very next day and had them installed without any delays. Thanks again for your quick response.

Fooled buyer

17 de nov. de 2013

Their fleet manager JAVIER CASTELLANOS and me had a deal over the phone on Friday night after we saw a ford explorer earlier that day, we couldn't pick it up that night, we set up a appointment for Saturday at 11:30 am, he told me the car it's yours we are going to clean it for you so it be ready when you pick it up tomorrow, when me and my family showed up to buy it, they told us they had just sold it???? We had the check and all the paperwork, my kids and wife weren't happy, their excuse was we didn't give them a down payment, really??? How bout a call saying if you don't come right now we are going to sell it, but to me when some one tell you the car it's yours as a man you have to honor your word, and as a dealership your sales man have to have integrity, they have a bill of rights for buyers, they should take it out of the wall because they don't honor it!!!

Maggievicbruin

15 de nov. de 2013

I'm glad I purchased my SUV from here! There's another Ford dealership, literally right down the street from my house, but I had a bad experience with their "closer". Since I work close to Montebello, I figure I'd give these guys a shot - BEST DECISION EVER! Javier C. and his staff really went out of their way to find the Explorer I wanted (huge inventory) and worked out a deal I was very happy with! The dealership is beautiful and they even have a kids room! I definitely recommend this dealership if you are in the market for a new vehicle!

RigobertoBermudez

11 de nov. de 2013

Vine al servicio el dia 12 de Octubre 2013 para un cambio de aceite. Me atendio Miguel Gonzalez. Todo estuvo bien, quede satisfecho con el trabajo que hicieron. Siempre que vengo me atienden muy bien, no tengo ninguna queja. Tengo viniendo a Ford de Montebello tres anos. Y siempre eh sido un cliente satisfecho. Recomiendo a todos mis amigos y familia.

tommyboy1975

25 de oct. de 2013

I service my car here because it's close to home. Service here is average at best. Couple of weeks ago i go in for a routine oil change on my 2010 focus (bought elsewhere). Everything goes as expected. Checked my car in, waited while work was done and pay. While waiting for car to come out someone impressed me. A guy nicely dressed in a suit (can't remember name) approaches me and ask if someone was helping me. I tell him that i'm waiting for my car. Then he ask how my experience was so far and what he could do to improve it. The manner in which he asked and listened to me was what impressed me. I could tell that he was some type of manager of the store by his professionalism and his demeanor. He even went as far to take notes in his phone. In conclusion, he thanked me for being a loyal customer and for the valued recommendations. I left the dealership feeling that my concerns mattered. Never before at this or other dealerships has a single person made me feel important like this. It always felt like they wanted my money and my job was to keep it. Kudos to Ford of Montebello for the unusual nice experience. I hope my next service with you guys is as pleasant.

trashman45

21 de may. de 2013

I purchased my 2012 F150 ecoboost at Ford of Montebello, although Kenny was outstanding in the sale matter..the service department is the worst ever.1st time my truck was service which was to install wheel whell liners..bolts were loose..2nd time which was my 1st oil change the mechanic left oil hand prints on the hood and grill...my last visit..oil on the head rest, drivers seat, center arm rest..I just do not understand the unprofessional employees there..they apologize everytime..I even spoke with the sons owner James same thing sorry yet really unconcern for his employees lack of concern work habits..STAY AWAY FROM THIS DEALERSHIP.....you spend 40,000 plus on a vehicle and they treat it like dirt..

SalvadorMoreno

4 de mar. de 2013

I purchase my car at this so call dealership (Ford of Montebello) I have serviced my car their for the last year and today I go in for service and they decided to remove my alarm system just because they said I had not purchase an alarm system of course after a year how are you going to remember. Just be careful with this dealership two years later they are going to say you didn't purchase wheels or a radio and remove that too. how sad is that.

doobybrain

25 de jul. de 2012

Bought my first car here and had a wonderful experience. Kenny K. helped me narrow down a vehicle and gave me a good deal on it. And he didn't just sell me the car, he personally came to pick me up and drove me to the dealership. On top of that, once the sale was done, Ken sat in the car with me and went over all of the tech features of the vehicle and made sure that I was fully satisfied with my purchase. Super-professional and easy to work with both online (over email) and in person and I'd be happy to recommend them to family and friends in the future.

ThomasH_FFE2012

7 de jul. de 2012

The staff at Ford of Montebello were amazing! From the point I was introduced to to my salesmen Kenny Kibanga, to the point I drove off the lot, I was treated as if I was part of the family. Not only did Kenny take great care of me but James Ross Jr. was there for me every step of the way. I have bought several cars over my 30+ years of driving and I have never been treated better.Some dealers claim they are the biggest, but that doesn't make them the best. Ford of Montebello is truly an amazing team that Ford should be very proud of.

ESCOBEDO74

5 de mar. de 2012

THE SALES GUY WAS GREAT HE WENT OUT OF HIS WAY BUT THE OTHER SERVCICE FROM DEALER WAS CRAPPY. I PURCHASED A HONDA ACCORD FROM THEM AND THERE WAS A RECALL ALREADY ON THE ELECTRICAL SWITCHES. ALSO IT NEEDED NEW BREAKS WHICH I PAID $168.00 TO GET THEM INSTALLED. I HAD TO TAKE IT BACK TO THEM TO PERFORM SOME WORK ON THE STRUTS WHICH WAS WEARING OFF THE INTERIOR TIRE FROM THE REAR PASSENGER. THEY REPLACE THE STRUTS N TIRE BUT THE TIME IT TOOK ME TO GO DOWN FROM WHERE I LIVE AT TO THE DEALER. THEY DID PROVIDED ME WITH A RENTAL BUT THATS NOT THE POINT. IT WAS A REALLY TIME CONSUMING FOR ME WHICH I SHOULDNT HAVE GONE TRU ESPECIALLY WHEN I JUST GAVE THEM MY BUSINESS... I AM VERY DISSAPOINTERD ON MY PURCHASE.

Kenny

25 de jul. de 2011

Bought my car and the sales person made the process painless. My issue was payments and I got a comfortable payment for a nice car. Overall service since I walked in to the time I took delivery was good.

fishlover03

22 de mar. de 2011

Very old school. Went in for some basic information and got the runaround when I asked about my trade. If I would not agree to buy right then they would not give me any price or trade information. When I got home I went online and got the info they would not give.

Thegreat1

21 de mar. de 2011

I purchased a 2007 Ford Fusion from Kenny in June of 2007. I felt like he was one of the better salespersons I have dealt with. I enjoyed the fact that I went through internet for the reason of not haggeling and thats exactly how I was treated. I have been there to service my Fusion 10 times for regular maintainance and love how they treated me.

pimpingit

24 de may. de 2010

I purchased a new vehicle from melvin in the internet department and he was great all around. Very courteous and really seemed like genuine. He made the buying experience one of the best I have had in a long time. I would definately recommend my family and friends to this dealer.

kitkat97love

16 de sep. de 2009

I had one of the worst customer service experience from this dealership.I called Friday evening for a car and after price and other details, i was promised by dealer to hold/reserve my car to pick up on sunday since it was more than 200 miles drive for me. On saturday evening, when i called to check what i needed to bring for paperwork, i was told that the car has been sold to someone else that morning. They said that reserve/hold has no meaning and whoever comes with cash fast, gets the car. I was not even notified and felt cheated and the sales rep/managers were rude and highly unprofessional (i even heard them laughing on the phone over the matter)Stay away from this dealer!!