Mst

10 de oct. de 2016

Lied to me about the specs of the vehicle just to get a sale. Once I said yes to the deal, they moved on to my mom sitting next to me to buy a car. They completely ignored me th rest of the day. Didn't show me anything about my car. I hate my car! Called and told them they lied and said they would get back with me. Never did. Not even a month after I bought my car I got a nail in my tire (unrepairable) they offered no help. Told me I am just out of luck and can buy a tire from them. So I had to buy a new tire for my brand new car that had brand new tires on it. Customer service is HORRIBLE!!!!! STAY AWAY!!!!!!!! DO NOT BUY FROM HERE!!!!

Angela Adames

8 de sep. de 2016

Salesman Chris Guillory was awesome!! He helped me out and come to an agreement that was still within my budget. My experience over all was awesome, before we even met Chris Guillory filled up the gas tank and he already knew that my new Juke was going to come home with me. I would highly recommend my family and friends to Fort Worth Nissan. Now he'll be having me over soon again eyeing on the Nissan Titan!!

n/a

6 de sep. de 2016

Purchased a vehicle here yesterday. As I thought it was a great deal only to find out there is hail damage on the vehicle and the manager Chris is not willing to fix it because he would lose money off of it. Will not purchase or do any business with this dealership again. Returning the vehicle and getting my vehicle. I would like to say my sales person Ron was great!

Machell Paul

31 de ago. de 2016

Chris was very friendly and attentive to our needs. He left us alone when we just wanted to look by ourselves first and then provided us some great customer service. Thank you, Chris for a great new car buying experience.

Jeremy Sherlock

31 de ago. de 2016

Thus far, everything fine. Kind of surprised to avoid all the hassle I've had in the past with other dealers. Was expecting a fight. Smooth and timely.

Tracy CHALOUPKA

31 de ago. de 2016

TJ Brewington picked up my request online and was very helpful. The initial experience was very frustrating online, but he was able to turn that around. He had all my paperwork ready, just as he promised, when I came in this evening. He set me up with Chris Guillory, who was very knowledgeable of what was discussed with TJ. He explained all the new features of my Altima. I appreciate the commitment they both gave to giving me the best experience and getting me in the car I needed. Alvin Webb handled the financing. He was very friendly and fast. I appreciate all three gentlemen for taking such great care of me. I will continue to purchase my Nissan's from Nissan of Fort Worth for the car and the service!!

Delia Johns

11 de ago. de 2016

Very pleasant,enthusiastic.He assisted at every point in the sale.He was honest,knowledgeable,not pushy.

Jennifer Hettick

6 de ago. de 2016

GREAT EXPERIENCE! EASY, NO HASSLE, AND NOT A LOT OF WASTED TIME. VERY SATISFIED

Lisa Harold

11 de jul. de 2016

I only have great things to say about Chris, He was very helpful and quick with the buying process I will send my friends and family to Nissan and Chris for their buying needs.

Joy Christensen

9 de jul. de 2016

I had a very pleasant experience at Fort Worth Nissan. Chris Guillory was a very honest hard working sales representative. My situation was working against me and above all odds he got me a brand new car. Thank you again for the wonderful experience Chris. Michael was the finance manager she was honest and worked hard to get me the payment I needed. Thank you guys. I will see you in the future.

RACHELE NEUDORFF

30 de jun. de 2016

Chris was very professional. This was my first car buying experience. It was quick and non stressful. Chris made it easy and painless. Will definitely be coming back!

Sara Wilson

29 de jun. de 2016

My experience at Fort Worth Nissan was the greatest experience I could have ever dreamed of. The staff is SO very helpful and fun. Chris Guillory was the best salesman I could have asked for. He was very informative and knowledgeable about his product. I felt like I was being treated as Family and I am very happy and proud to be apart of this Company now!! Thanks everyone for helping my dreams come true!

Eballard

18 de jun. de 2016

STAY AWAY FROM THIS PLACE!!!!! If I can give you any advice I would say run in the other direction! They sold me a vehicle that after ten days of owning it, it started having problems. I took it in and they swore nothing was wrong although there was no paperwork showing that they had even looked at the vehicle and was given the runaround the three hours I was waiting on it to be looked at. 3 months after owning it the compressor went out and one of the managers said they don't do thorough inspections on cars under $10,000 so it probably was overlooked before it was even sold to me. They still made me pay for the compressor even though it was sold without a thorough inspection and obviously had problems at the ten day point. They also sold a car to an employee telling her her apr was lower then it was just to make a deal. Very shady company!!!! They don't care about the customer just want to squeeze you for every penny!

Angelangel

11 de jun. de 2016

This dealership calls and calls to get me in to trade me 2014 Nissa. After I told them I'm happy with my car, they tell me to come in because they can get me in a 2016 with the same payments. So I agree to meet with them on a Saturday 6-11-16 at noon. They set up what they call a VIP meet with a code, yes a got an appointment with a code that they gave me. And said to me we will be waiting on me. Well I show up 5 Minute before noon, was meet by someone name Sam so I told him about my VIP MEET and give him my code. His guy had no idea what I was talking about or anything. And I'm suppose to believe I'm going to get a good deal. This dealership don't even remember calling me 3 times this morning or the VIP meeting they set up for me. I will NOT spend my money or my time anymore at this dealership. Beyond disappointed!!!!!

missy2016

28 de may. de 2016

I had a Fabulous experience AGAIN!!! Andrew Sadowski has been my salesman for my last 2 cars. He is an EXCEPTIONAL SALESMAN!! He is not only very courteous, BUT he is not pushy, AND Listens to what the customer wants. Your dealership is LUCKY to have such a Nice, Knowledgeable, & Courteous person!!!! I hope he is there for my next car purchase!! I have told all of my friends & family to Definitely request Andrew Sadowski, if they are looking to purchase a Nissan!Sincerely,Melissa Love

Victor Jones, Jr.

27 de may. de 2016

I noticed the coffee machine was broken but overall experience was positive.

Benedict

27 de may. de 2016

Other than the coffee machine being down, facilities and experience was pleasant.

Anonymous

27 de may. de 2016

Came in for oil change and state inspection. Quality of service was good!

Cesar

27 de may. de 2016

Other than the coffee machine not working, it has been a pleasant experience.

mslorie

4 de may. de 2016

The people are very friendly, they were very helpful in making sure I got the car I wanted and I am pleased with everything they did for me.

Sherry B

28 de abr. de 2016

I just purchase my 2016 Rouge and totally in love with it. Chris Guillory made the process so easy for me. His customer Service was outstanding and I will recommend him and your dealership to all my friends and family. Chris listen to what I was looking for and he hit it out the park. My entire experience with entire staff was awesome. Thanks again Chris Guillory you're the BEST

marie brown

30 de mar. de 2016

My car was in for a paint defect...it was to be there for ONLY a few days... 2wks, later got my car back..>>With a BEAUTIFUL hail damaged hood>>> the car looks WORSE than it did before it went in! SHAME ON YOU NISSAN...ironically my previous car was a MAZDA and it sustained far more damage than this car and of course they did what any decent company would do they fixed it at their own expense!!! GOING BACK TO MAZDA

Carnelius Shelton

18 de mar. de 2016

I went in looking for a car wasn't plan on getting one that day, but Chris Guillory came up to me and asked me what was I looking for and how much did I have. I didn't have much, so I gave him a total price an it came down to four cars. I really liked one and he did his best to make it happen. I know I had a lot of complications he jump through every obstacle just to make it happen. So I thank you for doing a marvelous job and getting me the car I want. Thanks Chris!!!

J.G.

2 de mar. de 2016

The purchasing and buying process at Fort Worth Nissan was a positive experience and I would recommend CHRIS GUILLORY to anyone if they are seeking a helpful, friendly, and knowledgeable person to assist them in buying their new car. Thank you!!!

Happy customer

2 de mar. de 2016

I would like the world to know this is the place to buy your car. Andrew and Christopher were "awesome". they were patient and very informative. We were so please with our experience we are taking our daughter this weekend to get her a car.

Ashleigh Van Asperen

28 de feb. de 2016

Today was my first time ever looking to buy my own car and Chris helped me get the best deal and helped me ward of the nervousness of it all. I was able to get as much value out of my old clunker as I could plus get the perks of First Time buyer and College Grad! Thank you so so so much! I'll definitely recommend you guys to anyone looking for a good deal.

Brooke Reynolds

25 de feb. de 2016

Chris G helped me get the car I've been eyeing! He went above and beyond to work with me...even staying late. Super nice guy. Def recommend him AND ft worth Nissan!

"Papa Mike" Goldberg

23 de feb. de 2016

My service rep "Shade" has never let me down!!!He always greets me when I arrive, checks up onme while I'm waiting, and informs me what wasdone and what needs to be done in the futureto keep my vehicle running well and my family safe.

CVCGradTiara

4 de feb. de 2016

He is a wonderful salesman! I highly recommend him to any customer! Very helpful and informative. Great sense of humor, too.

Kendy Garcia

30 de ene. de 2016

If you are looking for a great deal on a brand new car go to this dealer ship and ask for chris guillory! He is the man! Great customer service he actually listened to what we had to say on car concerns car features as well what our budget was when it came down to car buying never thought we would walk out with a brand new car.

Lburden10

23 de ene. de 2016

Very helpful and friendly to work with. Handled my vehicle with excellence and got me out in a timely fashion.

Chris

18 de ene. de 2016

My experience was great at the Fort Worth Nissan dealership. My salesman Chris Guillory was very knowledgeable, and friendly. I was so pleased with the service I will be purchasing my next Nissan there.

Pepper dog

16 de ene. de 2016

I recommended Fort Worth Niisan to my daughter and several other friends as an excellent Nissan Delership to purchase a car. I did this because I had excellent service there after I purchased my vehicle and have always thought of them as a very good establishment. My daughter has a 2014 Nissan Sentra and it has some electrical issues. She brought it in for servicing and they have informed her that they will need to keep it for several days. However, you are on your own when it comes to getting a car to drive. Her car has an extended warranty and they don't have a loaner for her. In fact she went back today and the person did not even remember her from yesterday. I have never received this kind of terrible service at this Delership. They have a lot of new people who do not care about customer service at all. They are distant and uncaring! When I use to take my car in, I had a service rep (Ron ) who always made sure my needs were met. Obviously he is gone now!

Kevin Johnson

14 de ene. de 2016

I couldn't have asked for a better car buying experience! I recently purchased a new Armada for my wife, and working with our sales representative, Chris Guillory, was phenomenal. Chris took the time to thoroughly walk us through sales process, and even stayed with us after we worked through financing to deliver the car to us personally. He diffused what can be a tense/frustrating interaction by understanding our needs and working with us to get a favorable deal. You rarely walk out of the car buying process feeling like you "won", but thanks to Chris's hard work we were completely satisfied when we left the dealership!

Jessica

13 de ene. de 2016

I am very glad that I choose Fort Worth Nissan as the place to purchase my first new car. I was very new to the whole financing process of purchasing a new vehicle, and Fort Worth Nissan made that experience very comfortable especially with the help of Chris Guillory. He made the buying process fast and painless and I am very pleased with my choice. I LOVE MY NEW Nissan Sentra!!I will definitely be going to go see Chris again in the future!!

Happy Customer

7 de ene. de 2016

I recently went to "look" at possibly purchasing a new nissan sentra. When i walked into Forth Worth Nissan I was immediately greeted by Chris Guillory. He was pleasent and well groomed. I was nervouse about feeling pressured into a deal that i didn't want or better yet couldnt afford, but I told him what i was looking for and what i was willing to spend etc and he was able to get me a great deal and i left a VERY pleased and happy customer. I am in LOVE with my 2015 Nissan Sentra. Chris, thank you for your OUTSTANDING customer service!!

Aaliyah Moore

31 de dic. de 2015

Chris Guillory was my salesman, he helped me tremendously! Being my 1st car buying experience I came in a little weary because I've heard car salesman are out to get your money. Absolutely the opposite I felt as though he had my best interest and I'm walking away with the best deal for me.

Kailey

26 de dic. de 2015

Absolutely the best! Easiest, and most amazing car purchase experience I have ever had! Chris was my salesman and he made my experience wonderful! Can't recommend him enough! Love my new Nissan!

Jennifer davis

12 de dic. de 2015

Was so happy that Chris Gillory got my mom a trade in today !!! He was awesome he my mom had great Birthday thank to you Chris we will be back next year for another car

Anita Del Val

12 de dic. de 2015

Chris Guillory is an excellent salesman. He took time to explain everything . He never was pushy and gave us time to make our decision. He called as reminder but never over did it. Very friendly and a nice smile. I plan on referring a lot more people!

Chris Carter

8 de dic. de 2015

I just wanted to thank Fort Worth Nissan for changing my life and allowing me to be a better overall person and man by having the excellent resource of a car. I just graduated with my Bachelor's Degree from Northwood University and I wanted to enjoy something for all of my hard work. And not only did Chris Guillory for not only helping me find something fly and flashy for my young and energetic self, but he found something that's affordable, dependable, and very efficient on all levels.

Prince1024

18 de nov. de 2015

Traveled from Tennessee to purchase a vehicle based on reviews and reputation of staff. I had multiple phone calls with Sales prior to arrival and was always made to feel like a priority. The process had no hassle or surprises. I could not have asked for a better car buying experience. I was assigned Lonnie Bell as my salesman. He was extremely knowledge able and patient. I cant say enough about the finance staff as well. They went over my purchase line by line and worked hard to make sure I received the best possible deal. I highly recommend this dealership!

spawithlisab

31 de oct. de 2015

Not going to waste your time or my time writing specifics , just know that 2+ months to resolve a Nissan recall, is ridiculous. I am still waiting on the last guy to call me back when the part arrives, but history shows its not going to happen. At least 3 other service persons have said the same thing.

Pamela aka Gan Gan

10 de oct. de 2015

Mr. Chris Guillory provided great customer service, he listen to what I wanted. He went the extra mile with a conversation, and not a sales pitch. His knowledge of the cars, help win me on making the right choice. Mr. Guillory stayed with me from the start to the finish of the sale, smiling and laughing the whole time. He made me feel at home, and part of the Nissan family. Big shout out to Mr. Chris Guillory and Mr. Alvin Webb. I was welcome from the time drove on the lot until left the lot, I was not thinking about buying a car.

Erica

28 de sep. de 2015

Contacted the dealership for prices on a new Nissan Murano and the emails I received were standard copy and paste responses with little substance. They would only "speak" with me if I went into the dealership, which was ridiculous since I live 3 hours away. Steer clear from this dealership, they are untrustworthy and will waste your time.

JDK

4 de ago. de 2015

Have tried for 2 days to get a sales person to handle a purchase from internet sales....short little emails to me back and forth from 2 sales people snd the general manager...no serious contact in spite of me sending personsl info on the trade in appraisal....don't use this dealer!

Rose Lizarraga

3 de ago. de 2015

Don't take your vehicle here for service. They claim to have experienced mechanics with 10+ years of experience. I took my 2005 Nissan Quest here due to a check engine light. After diagnosing the problem, they said I need the throttle body replaced and a timing belt. After paying $1950 for repairs, I picked up my van and stopped off at the store. My van wouldn't start. I had to call my husband to come figure out what the problem was. They didn't tighten my battery cable after disconnecting it during the repairs. Due to the battery not making good connection, it blew out the fuse in my headlight. While tightening my battery my husband noticed they broke my engine cover. Not to mention my van is making a loud humming noise while excellerating. I took my van back the next day. They fixed my light, replaced my engine cover and said they fixed the humming noise. I got in my van and I notice a large crack about 2 feet going accross my windshield. I had to leave my van there a couple more days so they can replace my windshiled. Fast forward about 2 months. I started my van on a Saturday morning and heard a loud scary noise. The belt under my hood was in pieces. I had to call a tow truck and took it a mile down the road to Meineke to replace my belt. My husband was already questioning why my belt shredded apart like that because usually when you have your timing belt replaced, they replace the other belts as well. While Meineke was in the process of replacing my belt they notice my pully had a gash in it. The gash had been buffed out in an attempt to hide the damage cause by the mechanic that installed my timing belt. In addition to the gash in my pully, there was also some damage to the harmonic balancer. I paid for the tow truck and the repair cost at Meineke which totaled $269. This was the tow and replacment of the pully only. The manager at Meineke thought we could get by only replacing the pully. 1st think Monday I spoke to Joey the manager of the service dept. I emailed him pictures of the damaged parts and my tow receipt. He obviously acknowledged his mechanic caused this damage because he sent me a refund check for the repairs. Little did I know that when I picked up my van from getting the pully replaced, it was making a squealing sound. The manager at Menieke thought it would go away since it was new belts and a new pully. Well 30 days passed and the noice got worse. Took it back to Meineke and they said the harmonic balancer should have been replaced also. They quoted me $526.09 to replace this harmonic balancer which was also damaged by the mechanic at Nissan during replacement of my timing belt. I left there and took my van straight to FW Nissan to inform them of this problem. I had to speak to Rigo the parts manager because Joey was not in Saturday. He asked me to leave my van there so that he can get a hold of Joey to find out what they needed to do to fix this issue. After several hours Rigo called to inform us that they are not fixing this issue that THEY caused. I am furious because I don't have the $526 to fix it. I took it to them so that they can have a different mechanic fix this damage they caused. They know their mechanic caused this damage along with all the other damaged he caused. How did they break my engine cover? How did they crack my windshield? I WILL NEVER DEAL WITH THIS DEALERSHIP AGAIN!!!!!!!

WastedtimedrivingfromWaco

2 de ago. de 2015

We called about a car on a Wednesday night to check to see if it they still had it, they ensured us that they did, at which point we told them that we would be driving up the next morning from Waco to look at it and seriously consider purchasing the car. We did get a phone call when we were about 20 minutes out Thursday morning to check to see if we were still coming to which we informed them that we were on our way. However, once we got to the dealership the salesperson that was helping us couldn't locate the car, drove us to another lot that they had to check, at which point we were informed that they had sent the car to auction that morning. Unacceptable. We did find another car at a nearby dealer that we liked and ended up purchasing it that day, so the day wasn't a total waste, but we won't be heading back to Nissan of Ft. Worth

mariana flores

30 de jul. de 2015

If anyone needs a car i recommend you go see Lonnie. Best service i could get. Gave me no hassle and had me out in my new car. Will definitely recommend family and friends.

Karen

30 de jul. de 2015

I purchased my first Nissan in 2013 a Rouge. Loved the car. The salesman, Andrew Sadowski, worked very hard to get me into the car of my dreams. He was very kind and polite. I asked lots of questions and yet he never seemed to mind taking the time to answer them, so when I decided to trade in I went right back to him. I am now in an Altima. The experience I had with Fort Worth Nissan and with Andrew Sadowski has made me tell all my friends to go there to buy their next car and I know that at least three have. THANK YOU

Reviewer

6 de abr. de 2015

1. I had an appointment with Jesse (sales manager) to purchase the vehicle. I had negotiated the deal via internet contact and made appointment for 5:15pm on 4/3. He not only was not available for the appointnment but never came out to introduce himself, apologize, etc. 2. I was told they had the vehicle I wanted. Upon arrival I was told they dont have the vehicle and they tried to upgrade to a completely different model vehicle priced much higher3. They told me they could not honor the price I had negotated with the interenet sales rep and were unwilling to honor the price until I made phone calls to the internet sales rep department4. I was given a trainee and the sale took 4 hours when I was promised everything would be ready when I arrived. 5. Upon closing the financing, they put a different figure for my trade in than what we agreed hoping I would not catch it in the paperwork thus giving me less for my trade in than what I had agreed on6. No one went over the vehicle or its operations with me and by the time they finally got the sale completed, it was after 9pm and they just wanted to get out of there.7. I was never thanked for my business8. The dealership tried to finance me at 5.9 percent even though I qualified for zero percent financing. When I told them I was leaving, all of a sudden I got the zero percent financing. The sales trainee was trying her hardest but was hampered by the sales manager and finance person and their bait and switch games. This was a very unpleasant experience and the dealership employees will outright lie to get you in the door. A big fail in ethical business practices.

VivKr

6 de abr. de 2015

Not customer friendly dealer.Won't honor your request.Service completion takes multiple visits.No loyal customer appreciation.Service completion is not even timely and takes multiple visits.

Hector from Arlington

19 de feb. de 2015

I am very proud to fully endorse and recommend Mr. Phil Ward at Fort Worth Nissan. He knows the Nissan product line better than anyone I have met. He is very enthusiastic and extremely easy to get along with, to the point that you want to be his friend. He patiently answered all my questions and concerns, and made the buying process a pleasant experience, without any undue pressure or rush. I will return to him next time I am in the market for a new vehicle. By the way, Fort Worth Nissan beats all the other dealers in pricing, and their selection of models and options are impressive. Another plus of this dealership is the fact they do not have any dealer installed options, such as the $500 window tint, the $200 Pin stripe, the $150 hydrogen inflated tires, or the $400 protective coatings on the upholstery or paint job. What a relief it is to buy what you want and NOT what other people want you to buy. Well done Phil !!!! . .

Hector

24 de ene. de 2015

I found very attractive offers on the internet on brand new Nissan automobiles. I call Rolando, on of their internet sales persons, and I came out to the Fort Worth Nissan facilities off of Interstate 820. I was handed off to Mr. Phil Ward, one of the most pleasant and enthusiastic salesmen. We went for a short test drive where he demostrated all of the great features of this fantastic Nissan Rogue. The price on the new vehicle was great and they did not try in any way to inflate the price or degrade the offer. A great experience for sure !!!

Asia

24 de dic. de 2014

I had a great experience while trying to find the right car to fit me. Lonnie was very patient an adamant with helping assit me in my car buying process. I'm very picky but he got the job done. Thanks Lonnie for a tremendous car buying experience.

patricia dallas cowboys

24 de dic. de 2014

I was very satified with the dealership, they went out of their way to make sure we were able to get into the new car. From the salesman to the finance manager very nice and made me feel comfortable. I will be doing bussiness with this dealership whenevewr I am ready to purchase another new car.

maria

24 de dic. de 2014

I had a great experience buying my new Nissan. The sales men Phillip Bergeron, was great, helpful, and friendly. He made my experience easy and fast. I definitely recommend him if you're interested in buying a new car.

Ray48

19 de nov. de 2014

I knew what I wanted inside and out in a Nissan Frontier pickup and Ft Worth Nissan delivered. Best price (after going to several Nissan locations) and the truck that I wanted was delivered the next day. Even after a year I get the best check up services there, quick and trusted.

DanielleD

15 de nov. de 2014

I live 200 miles away and i was dealing mostly on the phone. Christian was very sweet and kept me updated onthe 2 cars i was looking at. I did not make a purchase b/c the car I wanted was sold but I am always on there website looking for cars in my price range. I rather deal with an out of town dealer than one in my hometown!!!

damon27

14 de oct. de 2014

I had emailed the dealership yesterday and was contacted by Jamie and her about the car a 2011 Nissan Altima that they had online for $11,495 Jamie promptly emailed me back and told me that I could come in Tuesday October 14 at 4PM and look at the car and take it for a test drive and set up a deal! She stated that when I arrived there for myself to go to the front desk and ask for her manager Ron Stine and tell him that I was a VIP customer and to give him my name and phone number that way I would not have to go through the whole run around of having to explain what I was looking for again and also about the car that I had inquired about. Her manager Ron emailed me later on that evening and informed me that the car was still available. When I got to the dealership and ask for Ron at the front desk I am told that he is not available so another dealer, Jesus, decides that he is going to take care of the sale. First off it wasn't who I was wanting to talk to and second off he didn't know any of my information so I had to go through the whole spill again. When I went to his desk I had told him that I was looking at the 2011 Nissan Altima that was $11K and that I had a trade in with the Mustang and that was going to be my down payment on the car. So after looking through his computer he was asking me if it was the black or the white one and I told him that it was the black one that was $11k and he said okay let me go grab the keys that way you can take it for a test drive. Got the keys to the Mustang that way they could appraise it while I was test driving the other car. While I was sitting at the desk waiting for him to come back with the keys his personal phone rang. When he got back to the desk before I ever even got to go test drive it he pretty much is ignoring me and decides that he is going to take his personal phone call. After he finally finished with that I walked outside with him and started to look at the car.......and I told him that this wasn't the car that I was talking about because this one had leather seats inside where the other one didn't! He told me well this one and the white one were the only two that I have on the lot! So I proceeded to ask him well how much is this one because the one that I was looking at was 11K and he tells me that he didn't know much this one is but this one and the white one are the only two that I have on the lot! Also this one had 10k more miles on it than the one that I had inquired about! Since I was already there I took it for a test drive and see how it is, still not knowing the price of it mind you not! Take it for a little test drive and go back inside and go back to his desk.......he walks away yet again.....probably the fifth or sixth time at this point and I haven't been there thirty minutes yet!! Comes back to his desk and already has numbers printed of how much it's going to cost me per month and for what time from. Still haven't found out how much this car is and still haven't found out how much my trade in is going to be! So he goes over the paperwork and says that well since you're not doing a down payment your price per month is going to be $325........told him and that's with the trade in? He say's well all we are going to give you for the trade in is $1500 which just floored me! Just by glancing at the paper I also saw that the price of the car that I had test drove was almost $2k more than the price than the one that I was looking at to begin with was never actually told the price of the car! I told him nope that's not going to work I want more for the Mustang and he went on some spill about this or that and I told him that I want my keys so that I can go home.....he said well what will make you happy! I told him that I want at least $7k for the car an of course he says something like well if I can get them to go up to $3500 on the car will that make you happy! Told him yeah sure we will see but I still want more! So he comes back and tells me that he got them to go up to $3500 for the trade in and my car payment would be $291.......I told him you know what that's just not going to work for me I just want my keys and want to go home! He goes on this spill basically about how I am getting top dollar at the dealership and that if I take it home than I am lucky if I get $500-$1k for it! While he's going on his little spill I am looking directly at the paper with the trade in value and it only says $2500 when he directly just told me that I got you $3500 for the car and also I was looking at where they put in the mileage on the paper and it said that it had 115k miles on the car when the car actually only has exactly 84K!! So he goes and talks to his sales manager once again and suddenly they were going to give me $5k for the car and so I sit there and let them bs some more and see what the payments would be and he said well it's going to still be $251 a month for 60 months with a 12% interest rate! I got up and told him that I just want my keys and am ready to take my car and go home! His sales manager comes over and decides to talk to me and goes on the whole what are you looking for what can get you into this car and I ended up telling him nothing and that I just wanted my keys three times!! I felt totally uncomfortable and like something that I didn't want was being pushed on me and I felt that I was being undercut and lied to pretty much the whole time from the not knowing the price, to telling me about the trade in, to lying about the miles on the trade in, to lying about what they were actually going to give me for the trade in, to the dealer constantly getting up and walking away and not saying where he was going, to the lying about having the car but then bringing out something totally different, to the taking a personal phone call right in front of a customer! I felt pushed around and like they were trying to take advantage of me and was in a very uncomfortable situation and there were way too many red flags!! Also the whole time that he was going on about my payments he kept telling me that this would be your price without a down payment and that I could just take the Mustang home instead of even putting it down on the car! This was the most unpleasurable car dealership experience I have ever had!

Mr and Mrs satisfied

12 de oct. de 2014

My wife and I were looking for another vehicle. On her suggestion, we went to Fort Worth Nissan. A sales lady named Mrs Smith was able to help us in looking. She was very polite and respectful in the process. We were looking for a older used vehicle instead we got a 2011 NISSAN ROGUE. I went back the next day to pick up some paper work and the finance person quickly helped me out. We took the car on its first road trip to Arkansas and it performed nice. I would definitely recommend Fort Worth Nissan to any first time buyers. Thanks again

brandonanddonna.ellithorpe

27 de sep. de 2014

Our salesman Lonnie B. Was very helpful and patient with us as we made up our mind on what we wanted. Our Finance guy Jesse James was very informative with all of our questions and was avery down to earth kinda guy.

Previous customer, never again.

11 de sep. de 2014

Don't waste your time. Price shown on internet is $3000 less than what they'll try and sell you a used vehicle for once you waste a trip there.

Sorry don't remember names :(

18 de ago. de 2014

Please read the review in full. Got many good things to share. Bought my first brand new Nissan Sentra from them. I am not sure if they are happy with my purchase but I am! (so far). The boss is quick in dealing with. He in-fact is the one that made me aware of their offer on the new Nissans. This shouldn't be a surprise, because i am not prepared to buy a Nissan and was eyeing on the other two Jap brands (pre-owned ones yes). Price wise, they are flexible (I hope now you understand my first statement of the review!). The finance guy is also good (I know he may be upset but he doesn't show that to me). So i would appreciate the professionalism. Don't want to miss mentioning about my sales person. He helped me go for the right trim. Coz I didn't know the base model sentra didn't come with cruise control, but he made that point to me. A cool young fellow. Though dealerships like this work hard to help customers (at the same time think about running their business), some work in terms of preparedness is also required from buyers, to have a good buying experience. I hope they get more customers to share good buying experiences in the years to come. My journey didn't end here, coz I just bought the car, and hope things go smooth in the future too. This review is purely my personal opinion based on my 2 months hard work & buying experience and i am just like you, a buyer and in no way affiliated to this dealership.

idthiru

17 de ago. de 2014

Please read the review in full. Got many good things to share. Bought my first brand new Nissan Sentra from them. I am not sure if they are happy with my purchase but I am! (so far). The boss is quick in dealing with. He in-fact is the one that made me aware of their offer on the new Nissans. This shouldn't be a surprise, because i am not prepared to buy a Nissan and was eyeing on the other two Japanese brands (pre-owned ones yes). Price wise, they are flexible (I hope now you understand my first statement of the review!). The finance guy is also good (I know he may be upset but he doesn't show that to me). So i would appreciate the professionalism. Don't want to miss mentioning about my sales person. He helped me go for the right trim. Coz I didn't know the base model sentra didn't come with cruise control, but he made that point to me. A cool young fellow. Though dealerships like this work hard to help customers (at the same time think about running their business), some work in terms of preparedness is also required from buyers, to have a good buying experience.I hope they get more customers to share good buying experiences in the years to come. My journey didn't end here, coz I just bought the car, and hope things go smooth in the future too. This review is purely my personal opinion based on my 2 months hard work & buying experience and i am just like you, a buyer and in no way affiliated to this dealership.

ELDS

15 de ago. de 2014

Went in for a 2009 Sorento that afternoon, talked to Lonnie, and got the deal done. Me and my Wife are pleased with the results, and our SUV.

Amber Stanley

14 de ago. de 2014

Thank you nissian of forth worth for helping me find my new car. I found the car I wanted and soon as I asked for info the dealership got back with me minutes after I found the car I wanted. My experience with nissian of forth worth has been easy and the best way to look for the car you want. I am enjoying my new car happy I was able to get it.

Joseph and Mary

11 de jul. de 2014

When Fort Worth Nissan realized we were less than thrilled with the customer service we were receiving, management stepped up and put on their big boy pants. They took ownership of the situation and went above and beyond to make sure the issue was resolved as quickly, effectively, and with as little inconvenience to us as possible. If you are happy with the service at Fort Worth Nissan, take a moment and let others know. If you arent happy with the service at Fort Worth Nissan, take a breath, calm down and let them know about it. Fort Worth Nissan will make it right. They did it for us and we will continue to do business with them in the future.

Shawn

24 de jun. de 2014

Saw an ad for a car I have been looking for. It was supposed to be black, but car was purple. Still test drove the car and enjoyed it. Told salesman (Ben) that I was still interested and what I wanted to spend. He came back with an "offer " that was $100 more per month. I declined and his reply was that I could make those payments for a year and then refinance. What a joke.Finance manager called later and offered what i was willing to spend, but too little too lateHad someone call, possibly the GM and asked about my experience and after describing to him he said he would get to the bottom of it and call me back. Still waiting and its been over a week. Will not set foot on that dealership EVER again. What a waste of time.

dean

14 de jun. de 2014

been trying to find a nice used car to replace my car that was totaled due to a red light runner. Had been searching for days by the time I got to Fort Worth Nissan but had high hopes because they had plenty of vehicles listed on their website. However, when I pulled into the dealership (very nice place) I saw about 6 salesmen standing Under a promo tent talking. I parked and walked onto the lot but was never approached by any of them. My wife and I spent 47 minutes walking between the cars looking and taking pictures and not once was asked if I needed help or what I was looking for. I had cash in pocket and was ready to buy but decided not to spend my money there since they showed no interest in trying to get it. I even drove by them on our way out and they wouldn't even look at us. so be it.

Jnunez- satisfied customer

9 de may. de 2014

Loved the no hassle. Saw the vehicle on line , talked to a salesperson, agreed on a price, drove to Fort Worth, spent about an hour there and was back on the road. Friendly sales people, would recommend to anyone wanting to buy a vehicle there!

jtaylorr

30 de abr. de 2014

I spent all weekend here at the dealership because they wanted to make sure I was completely happy and satisfied with my purchase. Pete was one amazing sales guy and I ended up walking away with TWO brand new cars instead of one. Best sales guy ever! I would recommend him and this place to anyone looking for a car.

DDM1

16 de abr. de 2014

I did most my work via email. I conversed with two different reps by email and one by phone. I told them I expected my trade to be this. If I did get this amount, I would need my walk out the door figure to be a certain amount. I was assured that if we got that much for my trade, we would be able to get that amount. I was then reassured by phone because I told them I was driving 45 miles just to come visit. Once I got to the dealership I was handed to yet another sales rep who had a copy of my past email conversations. The first offer brought to me was over 6k from where I needed to be and they have the nerve to add in the price for both Nitrogen and Window Tint....who does that anymore, out of the other 3 dealerships I spoke with, not a single one had those extra charges.I was appealed that both parties had agreed to a figure but wasn't even able to get close. Thanks for wasting 6 hours on a Saturday.

Robert

28 de mar. de 2014

What a great car buying experience... This was my third straight Nissan but first time buying from this dealer (My other two Nissan's were purchased in TN before I moved to Texas) I knew exactly what I was looking for in a new car and exactly what model, trim and options I was looking for. I thought I had found one way closer to where I lived and the deal ended up being too good to be true... So I started shopping exclusively online since I had already test dove the new 2014 Nissan Sentra and Altima... I decided to stay with another Sentra and had found a few dealerships that still had some left over 2013 Sentra's on the lot (Since the 2013 and 2014 are the exact same car in every way shape and form) Fort Worth Nissan not only had one but they had all the options I was looking for and in the exact color I was looking for... I traded several emails with Ali and even told him I didn't want to give them my phone number until we agreed on something and it was sent to me in writing. They had a car advertised and all I asked was for him to confirm the trim, color, options and the fact that it was indeed a new car... Once Ali confirmed everything I made a very aggressive offer "out the door" and explained I had made the same offer to several other dealers with similar cars... I was completely shocked that Ali not only got me out the door for what I wanted he got me out the door for several hundred UNDER where I wanted to be... PLUS the car had almost $1,300 in dealer added options (Tinted Windows, Pin Striping, wheel locks, and nitrogen filled tires) and didn't charge me a single dime for those dealer added options... I didn't even know the car had these extra dealer added options until I showed up at the lot to pick the car up.... The tinted windows and wheel locks were something I probably would have added on my own anyway so it was an added bonus to what I was getting.... All I had to do was show up, sign and drive and so far I've had the car over a week and absolutely LOVE IT!!! Great experience and everyone I met at the dealership were very friendly and helpful... No pressure at all and gave me exactly what I was looking for and then some for well below what I already thought was a super aggressive offer. Thank you!!!

Kyle

26 de mar. de 2014

I just purchased my first car ever... A new Altima and I love it!! The dealership was really good about helping me with finance options and I feel tried very hard to get me what I wanted at a fair price . The only thing I would point out that is slightly misleading is the internet pricing look at that careful I thought that was the set price but it is only applicable if you qualify for all the rebates and finance discounts so make sure you are aware of that. Overall it was a good first car purchase experience and I would recommend them to others that are interested in a Nissan

Txspch2

16 de mar. de 2014

I got a good price on the vehicle but as stated by other posts they use a different price to get you into the dealership. The only positive I can say is the price of the vehicle. While it was not what was quoted online or by email from them it still beat other local area dealers for this particular model with what I wanted in it. They didn't tell me about another price increase until I went in the next day to sign the paperwork on the vehicle. The experience overall was just plain okay. There were other small things they were not honest and up front about and because of that I doubt I will buy another vehicle from them.

aalindsey100

13 de mar. de 2014

Sam is an awesome salesman! The manager Matt Bower ensured that I got the deal I was looking for. Thank you Nissan of Fort Worth!

jack wright

28 de feb. de 2014

went to dealership to look at a 2002 ford ended up buying a nissan frontier took a few days to adjust to the smaller truck since i got out of a dodge 2500 club cab so far a very nice truck i wish to thank brandon my sales associate and alvin the bussiness mgr great folks to work with gave me a very fair price on my trade in outstanding professionlism from both guys would recomend and have recomended this dealership to others hope the very best to all the folks there

haquetalha

27 de feb. de 2014

HiThis is Muhammad Haque. Recently I have got Air Check Texas Voucher and I wanted to replace my old junkie 2000 Chrysler Cirrus and I was browsing so many cars and unfortunately I did not find a right car according to my budget but I have seen on Nissan of Fort Worth website and they had some cars according to my budget (full pay cash), incredibly this was my first place to go and I liked a car Nissan Sentra 2011 and I met Sales Representative Stacy Vetter, she explained me everything more professionally about this car and all technicalities of this product and dealership response after sales, even though I was going to Dallas to buy same car but it was 2012 Sentra in the same price with same mileage but she explained me everything according to my budget. I love it the way they handle everything and I did not go there to buy car. I spent only few hours and made the deal. I used to drive Datsun (sister company of Nissan) 12 years in Pakistan and I had Chrysler and now back to Nissan. I am planning to buy another car from same dealer for my wife. I would go to dealer on Monday for my Sentra after sales paperwork and other stuff. I would definitely rate them 5 out 5 stars and recommend everyone. Great professionalism and commitment. Good Job by Stacy Vetter Love you. .

aslape

14 de feb. de 2014

Jesus is very professional and was very easy to talk to. He made me feel comfortable and still provided top notch service 2 weeks after purchase.

TBD

13 de feb. de 2014

Took vehicle in multiple times for transmission issue and they would not offer to put it in the shop once. Had to take it to another dealer. This is my first and last Nissan. Will not buy another.

JogeshJoy

7 de feb. de 2014

Sam and Priscella was really informative and friendly with us. They did not waste our valuable time. They even give us a good deal with our brand new Nissan 2014 Pathfinder.

Linlew

2 de feb. de 2014

Best sales person is Brandon Gillis. He is extremely hard working and genuine. He worked to take care of my every request. Elliot in finance is also great. He's very friendly and honest.

ghammeer60

27 de dic. de 2013

was quoted a internet price and emailed the price.went to dealer with email in hand ,sales manager told us they couldnt honor emailed price an car would be $2000more,so be very wary of internet prices,they do not honor them!

New Buyer

25 de dic. de 2013

Emailed dealers Internet Dept. about a Car,Then got a emailed Price for a car.Upon arrival at dealership i was told they couldnt honor that Price!Price I recieved was $1000s above what my Emailed price was!So be very aware that they may not Honor your Emailed Internet Price!

maurlester

7 de dic. de 2013

Customer Service - Larry and Gavin did a good job and were a pleasure to work with. Only reason for not giving a 5: The process for getting a price (them going into a room and haggling/negotiating with the decision makers) is NOT what I consider good customer service - I would rather have a no pressure environment - put the lowest price on the vehicle to start with.Price - As I said above, because of the way the pricing process works at this dealership, I will always wonder if I could have gotten a lower price. Overall - Even though Larry was a brand new salesman, he did his very best, and Gavin filled in gaps and answered the questions Larry couldn't answer.

James Moore "StrictlyBussiness Boat Racing"

6 de dic. de 2013

Knew exactly what I wanted & did ALL my homework. Jordan Redish at Ft. Worth Nissan delivered with flying colors. I shopped a 200 mile radius of my home to find the best deal & glad I did. When I arrived Jordan got me a deal that was even BETTER than the one we had agreed on over the phone. Great place to buy a car. James

StrictlyBusinessRacing

5 de dic. de 2013

Drove 3 hours to by a new car here. Best experiance yet was at Ft. Worth Nissan. Showed up with all my homework done. Told Jason exactly what I wanted & expected over the phone. He delivered & then some! I will buy here again.James

ysoares65

23 de sep. de 2013

We went to Nissan to look at the 370Z and was met by Pete Ballard. He was very knowledgeable and very helpful, he made our buying experience relaxing and stress free. We would definitely recommend both him and Miquel Ibanez to our family, friends and coworkers. They both made sure all our questions were answered. We left with a new car that we really liked and know that in the future when we need to buy again we will be back to this dealership for help in finding our next purchase.

Tuana Daisy

7 de sep. de 2013

Recently purchased a car from this dealership. Had a very dedicated and professional sales associate who helped us, Erwin Caday. He listened to our needs, provided us with many options, knew the products and features for all the cars we were interested in and ensured we had an exceptional buying experience. Mr. Caday's assistance and professionalism made what typically is a not so fun experience rather enjoyable. A difficult buyer, Mr. Caday was more than willing to accommodate us, listen to our concerns and eventually found us the perfect car at the perfect price and we could not be more satisfied. Would certainly recommend Nissan of Fort Worth to prospective buyers, both for new and used cars, and would strongly suggest they request the assistance of sale associate Erwin Caday.

lbscruggs

7 de sep. de 2013

This dealership should be very proud of all of it's staff. From Mallory at the front desk, to the sales reps. The all treated me with courtesy and kindness. If you want to avoid all the "wheeling and dealing" that goes with purchasing a new vehicle, this is the place to go. They are very fair, accommodating, and make sure that you had a pleasant experience the minute you walk in the door. Kudos to Andrew who made my Juke purchase seamless!! I also want to make sure that I acknowledge Nick, Jose, Elliott, and Ron (I think) who I also had contact with. They all were so professional and respectful. You cant go wrong buying a car from this dealership, Nissan of Ft. Worth!!

Lisa Scruggs

5 de sep. de 2013

Wonderful. Very professional and willing to work with me.

Rob stalnaker

3 de sep. de 2013

Very good. Pleasurable experience................................

Lisa Ebert

29 de ago. de 2013

Relatively quick and efficient...........................

Mary Joy Spears

27 de ago. de 2013

excellent. This sales Consultant takes pride in his work and is honest and personable. excellent asset to your company.

Rene mcgriff

23 de ago. de 2013

Very pleasent and he was so professional and reassuring on the deal will recommend him faithfully

Cari Brady rieck

22 de ago. de 2013

Yes. Ezzy and mark were awesome. They worked with me to get what I needed. Maybe not my price range but definitely my wants and needs!

leroyjenkins2080

21 de ago. de 2013

Found a 2006 Maxima online with very low mileage for the year. Drove from Dallas to Fort Worth to look at it and the dealership had lost the keys. Two salesmen argued in the middle of the waiting room about who had lost the keys in front of everyone. 2 hours later the key was made. Between that time, I worked out a deal pending the test drive of the car. I waited another 2 hours for the finance guy to finally get to me. I bought the service warranty based on what I was told it covered. Once I went to Nissan's website, only two of the 9 things I was told were covered are actually covered(I know I should've gotten it in writing)...(brain fatigue from the wait). Overall, my experience was slow, disorganized, and I would never go back to this dealership.

Stephen Raines

20 de ago. de 2013

Personable salesman. Initial lease offer was $100 over Internet offer. Too many games.

Rhoda Sykes

15 de ago. de 2013

Very professional and knowledgable.................................

Odell e jones

13 de ago. de 2013

Im very happy with my experience................................

Tracy Hollis

8 de ago. de 2013

Had a great experience, had a tag team of Jose V, Emiliano, Nick, Travis, Edward and Steve

Eulojio Barrientes

6 de ago. de 2013

Great ,right to the point............................

Maria de Los rios

1 de ago. de 2013

Truly exceptional, friendly staff It was stress free. The best car buying experience ever. Thank you very much, Maria De Los rios

Jane ponceti

30 de jul. de 2013

Everyone was very helpful and nice. Even with less than stellar credit, we were able to get financing and get into a new Nissan.

Nora Novak

25 de jul. de 2013

Surprise!! End up buying me a brand new car...................

Debra Nichols

23 de jul. de 2013

Good experience and friendly.........................................

JenniferDelk

19 de jul. de 2013

Our salesman Phil, was Awesome! We bought a slightly used 2012 Nissan Murano. I love it. And our Finance guy ( im sorry I cant remember his name) was great. he called us a few days later to tell us he had found us a better finance rate- definitely went above and beyond!Great experience!

Ladana Hopkins

16 de jul. de 2013

Excellent. Tony did so much to help me, explaining everything about the juke, and worked with me to be able to do this purchase. I am very grateful. Also, I really liked Alvin who was fast , clear, and terribly pleasant. Thank you Nissan.

Heather

11 de jul. de 2013

It has been okay. Some miscommunication about some things..........

Wendy Field

9 de jul. de 2013

They were very accommodating and gave us a good deal........

cdavisg

6 de jul. de 2013

This has to be the best car buying experience I have ever had. This is my third Nissan to buy and we are very excited about this car. Though every aspect of the process was great the most satisfying thing is that Tony Hernandez listened closely to what we wanted and sold us the car we wanted and did not sell us something we would just settle for. Thanks again for everything.

Hector Maldonado

5 de jul. de 2013

Very relaxing. Tony had a lot of knowledge of the vehicle we were interested in. Very helpful to us in understanding purchasing a vehicle. Alway in a smiling and good mood.

Carlos villalta

4 de jul. de 2013

Excellent , great services...........................

Rose Marshall

28 de jun. de 2013

Very friendly. Answered all my questions. No hard sell. Very pleasant

Melissa Parham

26 de jun. de 2013

Quick, efficient and courteous............................

Sarah Scott

24 de jun. de 2013

Ron was very helpful and took care of thevthings i requested.

D. J. Bryant

21 de jun. de 2013

Truly exceptional. The reason I came back to Nissan of Fort Worth is the service and people, they are still awesome.

Gerardo Herrera

20 de jun. de 2013

It was great, to the point. It was very efficient, informative, and enjoyable.

Stephanie Mejia

18 de jun. de 2013

All employees were polite and professional..............

newby

12 de jun. de 2013

I had just left a honda dealer across the free way from Nissan of FT.Worth, had gotten out of my truck four or five times looking at their cars, not one salesman showed his face to even ask if they can help,made the turn around on the free way and saw Nissan of FT.Worth,decided to look at their cars,never looked at Nissan's before,got out some distance from sales office to look at an Altima,looked nice from the out side,then had just sat down in my truck to leave when B.B,[a salesman] showed up asking if he can help,that was less than five minutes after i drove in,B.B. showed me several cars,I told him i would not buy a car without bringing my wife seeing it first,he said that's o.k.take this car and show it to her,she liked the car except for the color,we brought it back and traded it for a stone blue one,before the evening was over we were the owners of a new 2013 stone blue Altima.;

Joey Rios

11 de jun. de 2013

Love Nissan cars, just don't like how long it takes to buy a car...........

Furchizedek

8 de jun. de 2013

We bought a brand new Nissan in September of 2012 at Nissan of Fort Worth. Most everything was fine until I got home (480 miles round trip) and noticed the inspection sticker had been put on in April. A new vehicle in Texas is supposed to come with a two year inspection sticker. I contacted them right away and they said instead of putting the sticker on when the vehicle is sold, they put them on when they get the vehicle in. So they cheated me out of my two year inspection sticker. I contacted the TX Department of Public Safety by mail and they told me after a couple of phone calls that they were "Sorry but there was nothing they could do." So if the TX DPS can't make the car dealers do right, who can? I think the New Car Automobile Association may have the TX DPS in their pocket. The Chevy dealer in my town puts the stickers on when the vehicle is sold. Both ways can't be right. Here is the regulation: 2 Yr StickersThere is a two-year initial inspection period for passenger cars or light trucks meeting the following criteria:-sold in this state;-has not been previously registered in this or another state; and-on the date of sale is of the current or preceding model year.Reference Transportation Code 548.102.I don't know why a car dealer that pretty much did everything right would take this route and ruin what could have been a clean, honest deal. And I know there are a lot of Christians in this state. There must be Christians working at the dealership and at the TX DPS. Why do they screw people? It reflects badly on Christianity. They offered me a small rebate but all I want is my two year sticker that I paid for. And there's no provision in the regulation for not doing it right and then offering a small rebate. That's all off the wall.Oh, one more thing. At closing with the finance guy I told him to be sure to send the title to the credit union. He nodded knowingly and assured me that they "do this all the time," not to worry. Two weeks later the title arrived at my mailbox. It didn't go to the credit union, their name wasn't on the title as it should have been, nor was my wife's name on it as it should have been. Eventually it cost me another $28 to get that straightened out at our local county courthouse.

Jeff Craig

6 de jun. de 2013

Excellent all around from entry to financing!.........................

Bari j. Lee

4 de jun. de 2013

Excellent Fred is very attentive to understanding and meeting our needs. We feel very comfortable working with him and this is our third car purchase from Fred and we will be back!

Obidio Pando

31 de may. de 2013

Very good Jesus gives us a great deal. We do recommend this

Julio C. Lozano

28 de may. de 2013

Very good, I couldn't of asked for better from beginning to end. Sales associate was very informative and helpful..

Robert Schinkel

23 de may. de 2013

It was very a pleasant experiance......................................

Beverly Lloyd

21 de may. de 2013

This is more like family business .mark made everything easy. I can't say enough about Nissan of fort worth

Bill Wherry

14 de may. de 2013

I appreciate the respect. I was impressed with the knowledge of the leaf and how helpful he was through the process

Jay fondren

9 de may. de 2013

Outstanding, but could have been quicker..............................

Brett Manley

3 de may. de 2013

It was pretty good. I think that it could have been a little better but from what I understand he is learning. Over all it was good. Miguel was awesome and explained things well. I really like this Nissan dealership.

lajjh

2 de may. de 2013

I hate buying a car because of the games and pressure. But Nissan of Fort Worth has changed my mind. No one strong-armed me or bullied me. It was easy and they worked with me. It was a pleasant experience. They did what they said they would do and took the stress out of it. This is the way I always thought I should be able to buy a car. What a breath of fresh air!

tcureaux

1 de may. de 2013

The waiting process was kind of long, but overall experience was great. My sales person, John was very informative and he worked nonstop to ensure we were buying a brand new vehicle within our price range.I love Nissan of Fort Worth!!!!!

Alice Rogers

30 de abr. de 2013

Very easy to deal with you guys ,,,,thanks............

Steven head

26 de abr. de 2013

Best experience i have ever had at a dealership. Very exceptional customer service. I appreciate the good service.

Richard huitt

25 de abr. de 2013

Service was quick and people courteous............................

Debra Rubenkoenig

23 de abr. de 2013

Simply marvelous experience.................................

cdalton817

22 de abr. de 2013

I went in there to look at a Nissan Juke and was considering trading in my Nissan Rogue. Nissan sent me a letter stating they'd give me $19000 for my trade in. Of course there was lots of fine print to qualify that. We had 3 people dealing with us and two of the three had to keep going somewhere to check the price. First they came back with a trade-in value of $11000 and told me that the average mileage driven each year is $10000 miles so they deduct anything over that. Not sure where you can live and drive an average of 10000 miles per year but it surely isn't DFW. When they saw that wasn't working, they went away and came back with a better trade-in but I still wasn't going for it. Went away again and came back with a great trade-in value. However, that's when i noticed they decreased the incentive we'd been working with. They think they're slick and the customer won't notice because they're dealling with the trade-in value. I noticed and that's when I was done with them. I don't deal with slicksters and that's what they are in there.They gang up on you. The actual sales person - Ali - was very nice. Unfortunately, Ali had to work with the slicksters. The took my keys when we first got there and although I asked many times for them, they wouldn't return them. I finally demanded them and when I got loud enough for other customers to hear, they finally returned my keys. I wouldn't buy a car from these people if they were giving them away.

Christina epperly

19 de abr. de 2013

Well they scared me alittle with the battery and brakes which are fine i hope talk to maneger other then that it was fine and fast.

Sandraavalos

18 de abr. de 2013

I was well treated in a very professional manner and their professional expertise

Philip Wylie

16 de abr. de 2013

Good and informative.....................................

Janis Raley

12 de abr. de 2013

xcellent, Ron always takes great care of us.............

Marlene Rodriguez

11 de abr. de 2013

Very satisfied and nice people to work with..........

Victor

9 de abr. de 2013

The experience was great. Great costomer service. Made us feel welcome.

estebanrojasr

9 de abr. de 2013

It was a very positive experience overall. They were friendly and I got to drive the car I was interested in. They tried hard to meet my budget requirements. The process in general was quite fast if I compare to what I was expecting. They have a nice First Time Buyer Program.

Katy Laux

4 de abr. de 2013

Excellent. Everyone from the onset of my interest sent via the Internet to the finance & signing was great.

Deborah Hardin

2 de abr. de 2013

Simple and easy, pleasant experiance.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Oree and Henry Ann Johnson

28 de mar. de 2013

Wonderful. Mark was very professional.,,,,,,,,,,,,,,,,

Jonathan turner

26 de mar. de 2013

Simple straight forward wonderful experience. No pressure and a great staff,,,,,,,

Laura lerma

21 de mar. de 2013

Thanks for being so good with customers,,,,,,,,,,,,,,,,,,

Melinda Charles

19 de mar. de 2013

Very nice and answers all our questions....Everything was great will come again

Laura acevedo

15 de mar. de 2013

Happy with service but not happy with car, starting to feel unsafe in vehicle.

Felipe Martinez

14 de mar. de 2013

Excellent Carlos and Glenn did everything for me thanks

Jason Whitmore

12 de mar. de 2013

Absolutely wonderful. We will definitely be back for all of our Nissan purchases. Colin was an amazing sales associate and made our buying experience pleasurable.

Kyle Hanson

7 de mar. de 2013

Really good purchasing experience, very helpful,,,,,,,,,,,,,,

Kasee Williams

5 de mar. de 2013

I had a great experience! John worked with me to get the cari wanted!

Wes dunham

1 de mar. de 2013

Very courteous, very knowledgeable staff. Thanks! Very courteous, very knowledgeable staff. Thanks!

Sandra Rizo

28 de feb. de 2013

Overall great experience...sales person Collin was great as was finance Katie?..however we were at the dealership for 8 hours....that was horrible!

jodor

26 de feb. de 2013

Made 3 separate trips to come look at a car. First was during their tent sale, which was understandably busy, so we decided to come back later. Made an appointment with Candice to come look at a car, showed up and were told she was gone for the day and the car we were wanting to look at could not be found. The salesman was too pushy and didn't want to work out a decent deal with us. Just looked at my trade in and said they couldn't give the price which I wanted for it; mind you this was a 3 year old car in perfect condition and always serviced at the dealership. Just wanted to trade it in for a better gas mileage vehicle. The several other dealerships we've been to gave us close to the price we wanted which was slightly more than KBB. These people didn't even try to give me a number with which they were willing to deal, just flat out said no we can't give you that price. We left and Candice called and apologized and asked if we would come back and specifically asked for her next time and verified that the car was still there. Came back and drove around the tiny lot to look for a parking spot and to see if the car was indeed there, if it was we didn't see it in parking lot. Walked into the dealership and was asked if we had an appointment so we said. "Yes, with Candice." The guy walked around looking for her and then tried to call her but I didn't see him speak to anyone while on the phone. He returned and told us she was unavailable, but would be more than happy to show us what we were looking for, but by that time we have had it with this unorganized and pushy dealership so we walked out. Overall, with the 3 separate trips up there, the dealership is tiny, unorganized, and had horrible customer service. The used car sales side looked a mess. The sitting and waiting area looks and feels like you're in line at the DMV waiting to speak to somebody. I don't even know why corporate Nissan lets them stay in business. Oh, and the car that we wanted remained on their website for several weeks afterwards before it was finally taken off.

Aaron Droemer

22 de feb. de 2013

Excellent, I wasn't planning on buying a car, but he sold me on it.

Brittany Moorman

21 de feb. de 2013

They were very helpful. They made me feel more comfortable about buying my first car. As a first time buyer, I was very hesitant and mistrusting. Cade took very good care of me and my family. I would refer people to this Nissan dealership.

Maricela vara

19 de feb. de 2013

t was good alittle high on the labor much xmore then cost of part since this is for warrenty contract hopefullybit will not need anymore repairs on my vehicle withthis much cost in the future otherwise all wa ws well

awilson48

17 de feb. de 2013

We really had a great time working with the Nissan of Fortt Worth Team, They were very proffessioal and very helpful when questions were asked and they helped us work out the best deal for lowes monthly payment.

Jose q Garcia

15 de feb. de 2013

I was getting a oil Chang and thay gave me a good deal on a Titian and Excelent service.

Jesse Sanchez

14 de feb. de 2013

Great and excellent , you make everything easy and simple love you guys be back again

Jennifer Matthews

8 de feb. de 2013

The experience was the best we have experienced with any car dealership. We enjoyed the entire process. From looking to finance.

Roger Bustos

4 de feb. de 2013

More than exceptional service from time we drove in to time we sat in fir paperwork I will recommend to all family and friends on service.

Nate24

20 de ene. de 2013

This dealership calls me non stop! 4 calls a day, I even got a call at 8:10pm. I keep telling them to stop calling. And then today... Another call.. He started asking questions. I said "aren't dealerships closed on Sunday?" he said "I'm with the call center" I said "I already got a car" ect ect.. He said he would remove me from the computers. Annoying. But they said this Friday evening when they called.

Shader

18 de ene. de 2013

M y experience with Nissan of Fort Worth this. 17th day of Feb, 2013 has been awsome

Mrsjudy

14 de ene. de 2013

I was greeted by Fred before I parked the car. He showed me a parking spot and was very friendly. He brought Tanuj. I told them I was on a tight schedule and they did everything they could to help me find the right car. When my husband came the next morning they immediately addressed his concerns. They worked with my questions and mind changes very quickly, courteously and in a fun way. They called and checked on me twice since I bought the car to be sure everything was to our satisfaction. Thank you Fred and Tanuj. Miguel was very kind in finance as well.

lawsonre50

11 de ene. de 2013

Byron did a great job, however, the "manager" was very pushey and no one could answer my questions to my satifaction. And even though the price was lower than another dealer, the pushy attitude and continued "bulling" turned me off from recomending anyone else.

jc.garcia

31 de dic. de 2012

A couple of weekends ago my friend and I visited this dealership. We drove around this lot a couple of times to find a car that was on the Nissan website but could not find it. However 10 mins before I made a phone call to make sure that the car was still available and (the OWNER told me word for word) that it was still available. When I first walked trough the door there was a women yelling complaining how they are moving to slow and that she was ready to go. I figured that she was inpatient come to find out she was not the one with the problem. One of the workers asked that my friend and I would stand out in the cold while they get this women her car. Thirty mins later we finally received help from a worker who said that he was looking for the altima that i came to purchase. It took him 15 mins to look for a car in a tiny car lot. He brought me out to show me car that I did not ask for that was a different color, model , and $9000 more expensive:/. He looked at me and said that the car that i wanted was sold this morning. When the owned told me that the car was still available. This is the worst car experience that I ever had will nevvveeeerr go back there again. Or open the junk mail that they send in the mail. I got back online today and the same car is still available. NISSAN OF FORT WORTH SALES FALSE ADVERTISEMENT.

Garbagedealership

26 de dic. de 2012

Long story short... I was a deployed military member that needed a car ASAP so I began my search at Fort Worth Nissan. Bought a 2005 Lincoln Navigator for a reasonable price and was assured that a 140 point inspection was done by their service department. 2 Months later I have had to replace a fuel pump $800, air suspension $1200, power locks $350, a starter $300 and last a fly wheel $750 all prices include labor. I contacted and delt with an ELLIOT HOLMQUIST and he informed me that thats what risks you take for not getting the warranty. This dealership had intentions of satisfying the customer their only intention is to make the sale. I wouldnt recommend this dealership to anyone. Miltary personnel if your looking for a car after deployment and need one quick as i did take my advice and go some place else you'll spend more time at the mechanic then you will on the road.

kaley

21 de dic. de 2012

My overall experience was very good. When dealing with the finance department, they were very detailed and pleasant to work with.

mlanceford

14 de dic. de 2012

Great experience, wonderful staff!! We shopped at the sister dealerships and compared, better deal found at Nissan Ft Worth. Thanks

mstumbler

10 de dic. de 2012

Great experience, friendly, helpful. We arrived in the evening and were treated with kindness and in a timely manner. Our sales person greeted us and allowed us to drive the van. He showed us all of the components. He stayed until we finished the transaction.

cbeane

3 de dic. de 2012

Justin, Nick, Jessie, and Katie were very patient and considerate with us.special appreciation for Justin's follow up phone call. we were disappointed with another dealerships service and had halted the search. Justins very nice invitation to give a look at the Versa has proved to be a happy outcome for us.

Hnavarro

30 de nov. de 2012

My experience was awesome! Starting with Emilio, down to earth great person. Jesse made it even easier to say yes and everybody I came into contact with where absolutely great! Thank you!

miffed

13 de oct. de 2012

We live 6 hours away.We found a 2012 Rogue SL on their web site. John Vee was the salesman assigned us. We agreed to the sale price. Emailed a scanned copy of hte tradein value sheet offered us by the local Nissan dealer. We agreed on the tradein (contingent upon our honesty I am sure) We offered a downpayment via electronic check or credit card.he agreed to run our credit card and remove the car from the website. The next day it was still on he web. We called and asked for a sales manager, got Travis Cardoza, asked why it had not been removed and Why we had NOT recieved a sales contract.( he Emailed a for internal use only form showing a higher base price but a higher rebate offer and the SAME agreed to price) NOT a sales contract. A week goes by with not a word. Our card was NEVER charged the down payment Nor did we ever get a sales contract. I called at after 5 pm, got a Business Development manager ( Ashley) She was to find out what had happen, the original salesman DID call us at 741 pm and offer his cell ( we were gone), stated he left several messages and was waiting to hear from me. I checked the answer machine/phone. the dealership DID CALL 1 time and left NO messages the whole week. The card NEVER was charged and the car still is on the web.WE chose to do business elsewhere

JeffreyT

3 de oct. de 2012

Absolutely personable and one that I would recommend for any buying customer. I had a great experience and look forward to my future payments and car ownership being through Nissan of Fort Worth.

Nissan lover

28 de sep. de 2012

experience? * Truly Exceptional! This is my 5th time to come in and purchase a vehicle with Nissan of Fort Worth and I can say I will always come back to this dealership because of the outstanding customer service and the best price deals. I've delt with Brett Stair several times i've come to purchase a vehicle and Brett always exceeds my expectations! In doing that I have referred family and friends to Brett and will continue to in the future!

cabrown123

27 de sep. de 2012

Misleading advertising by salesperson (Ashley) and no customer service. Had checkbook in hand to buy a used car and was never shown a car.I purchased a Nissan Altima for my niece to use at college. She hit a light pole turning the corner and bent the frame. I am in the market for another car for her, using the insurance money plus some. I contacted Nissan of Fort Worth (Texas) regarding an internet advertisement for a used car they had for sale. I called and spoke with Ashley Morrison. Ashley confirmed the car was still available; this was 6:55pm. I made an appointment for 7:30pm. She said that she would get it cleaned up for me and ready for 7:30pm. I arrived at 7:20pm. I was told Ashley would be right with me. I waited 10 minutes and no one showed. I asked again and was told Ashley was in the other new car sales building. I walked over there and asked for her, and waiting 20 minutes. No Ashley. I asked again if she was there. They said to go back to used car building and she would be right over. I walked back to used car building, waited 5 minutes, no Ashley. Finally a salesman asked if he could help me. I explained what was going on. He made a call and said Ashley is in the new car building, and he walked with me back to new car building. He went to get her. He came back and apologized, said she did not have time to see me. He said that the car was loaded on the auction truck today about 5pm and is no longer here. I was not happy, having called ahead to confirm it was available, confirmed appointment, had my checkbook ready, and then given the runaround for 35 minutes, and finally told it was not available and the person I had an appointment with refused to see me. Ashley never came out to talk to me. The salesman got a manager, Nick Carbaciu. He was polite and went to talk to Ashley. He came back and said she had left. He asked the salesman to locate another used car similar and make me a good deal at cost, that he would authorize it. He was supposed to call Lee to authorize it for the salesman. I walked back to used car building with salesman. We waited 10 minutes; Lee was nowhere to be found. Another manager was called over. The salesman explained to this manager my situation and this guy was of no help. He explained that just happens sometimes, not their fault. I explained that Ashley mislead me about the vehicle being available and then refused to see me when I arrived for our appointment. The manager explained that he found customers lied to them more than his employees lie to customers. I found that offensive, given the circumstances, as I was not lying, just telling him what happened to me. I finally got tired of waiting. After 55 minutes, and no used car to show me, I left. They have my number, but doubt they will call me. There is a pervasive customer service problem at this location or within the organization, and this type of teaser advertising to get customers to come to your lot should be illegal or at least prohibited within a reputable company (which I though Nissan was, but not sure anymore).

munkeepoo

24 de sep. de 2012

Wasted our time. Advertised cars that are not even on the dealer's lot anymore and when you call to ask them they will tell you they still have it just so you will make an appointment to come in and test drive it. Once you get there, a salesman will ask you if you have an appointment with someone in particular and will "try to look for that person," he will come back and say that person is "busy" or "unavailable." This happened to us on 2 separate occasions. The salesman walked around "trying to look for that particular person" when they have a PA system, or picked up a phone to "dial a number" but never talked to anyone. They will then ask if they can have your info even before showing you the car you were coming to look at. After they get your info, they will show you a different car because the car you saw online had just recently sold. It is ridiculous how unorganized they are. How hard is it to be available for an appointment that you've made with a customer. The dealership lot is tiny, there are hardly any parking spots available to park. The Subaru dealership next door gets pissed if you park in their lot. Would never do business with them again.

rrhd4

19 de sep. de 2012

I went in looking for a Nissan Altima...salesmen wouldn't even let me walk around. I did buy a car and had to go back 3 times to get owners manual. It seemed like they forgot me. Weren't interested in listening to me.Salesmen are idiots and just want to sell cars,,,not answer questions or help you. I also thought it was alittle much. Never go back here again. Receptionist on text wasn't much better. Poor customer service in every respect. I felt I got the brush off after I bought the car.

Woodall

5 de sep. de 2012

We called Nissan of Ft. Worth to set up a test drive on a Grey 2009 Nissan Rogue. We set up the test drive with Heather, who stated that she was the Head of Internet Sales. We drove 2 hours to test drive the vehicle and were directed to Cade Payne, who initially seemed very friendly, helpful, and ready to make a deal. Once we arrived Cade attempted to track down the vehicle which we later found out had been sold the previous day. Cade wanted to then show us a Black 2010 that he believed he could get into our previously stated price range. We weren't looking for a black vehicle and were pretty irritated about being misled so we left our information with Cade and he stated that he would let us know as soon as any Rogues in our price range came back onto the lot. This was Saturday and the dealership was closed on Sunday. Monday morning we were ready to look at cars again being that it was Labor Day and a good day to buy. Monday a man named Jesse contacted us and wanted to set up a test drive from a selection of several Rogues that had come in over the weekend. We then contacted Heather again to confirm which vehicles were physically on the lot and ready to sell. Heather informed us that she had 2 vehicles that would be perfect for us. 1- a Blue 2009 Rogue that fit into our price range and 2. a 2009 Grey Rogue but she recommended that we try for the 2010 that was on the lot because she believed it would still fit into our price range. We immediately loaded up into the car and travelled the 2 hours again to Nissan of Fort Worth. We kept in contact with Heather the whole drive periodically confirming that the vehicles were on site. I attempted multiple times to speak with Cade, as I had believed him to be helpful and friendly. Cade never called back or answered any texts that were sent to him, even though he had told me before that phone calls and texts to him were the best way to get ahold of him. Once we arrived on the lot we immediately asked for Cade and were referred to a nice young man that drove us around on a golf cart looking for Cade. Once Cade was located, he could be seen sitting at the side of the dealership with another salesperson smoking. As soon as we neared the door he headed toward the back of the dealership and we never saw him again. The nice young man then attempted to help us the best he could. He did tell us that BOTH vehicles that we had driven to look at had been sold before 9 am that morning. We had been talking with Heather since 10 am and she continually assured us the vehicles were on site. Their excuse for this was that the website was run by a third party company that cannot keep up with the influx of sales of such a high volume dealership. I called BS and accepted the fact that they again were just trying to get us into the door to make a deal. They still had a 2008 and a 2009 they let us drive and wanted us to try to buy. We really liked the 2009 and were ready to make the deal, but when we sat down with the salesperson his manager came out and told us that what we were willing to offer was far too low. I explained to the manager that we had told everyone we had spoken to what our top dollar price was and we were assured that Nissan of Fort Worth had a Rogue that we could get into. He again stated that they could not come off of the price and I thanked him for his time and walked out. Very irritated due to the fact that I was upfront with what I was willing to do as far as purchase price and the dealership was not willing to do the same even though I drove 2 hours twice to try and get into a vehicle. Since then I have had 2 different dealerships with similar cars work out possible deals with me on 2009 Rogues of the same mileage and basic package set up. Very misleading and dishonest sales practices. I would not recommend this dealership to anyone.

alfrad

27 de ago. de 2012

I had a very good experience purchasing a new Frontier Pro-4X Truck on 25 august 2012. All of the sales personnel I dealt with were knowledgeable, efficient and friendly.

calahanjm

28 de jun. de 2012

My husband and I had a great experience when buying a new Nissan. Gavin listened to what we wanted and showed us a Murano with everything we wanted. We were able to negotiate the price without any hassle and we purchased the car he showed us and we test drove. Gavin was very professional, knowledgeable, friendly, and extremely patience with us and all our questions. He provided us information without us having to ask and he presented it in a way that was interesting and he was not pushy. His ability to listen to us is one of the reasons we purchased the car that day. He realized that WE are the customer and he made our car shopping experience awesome! We left with a new car at the price we wanted. Our overall experience was great! When it comes time to buy another vehicle we will come to Nissan of Fort Worth and we will ask for Gavin!

mickwelfare

25 de jun. de 2012

We were met by the Sales staff and subsequently passed to Peter Ballard to work with. We found him courteous, knowledgable, and helpful through every phase of the vehicle purchase. We test drove 2 vehicles and viewed a third in order to ensure we purchaed the vehicle that met both our expectations and projected useage.He continued to support us and answer questions even when we were delayed due to Finance resource delays.This was our best Nissan dealership experience to date (2 previous Nissan purchases) and one we can easily recommend in comparison to the previous 2. Peter did an oustanding job

Grover111

23 de jun. de 2012

Everyone we met was friendly and helpful and handled our needs quickly. There were no problems or delays. The entire experience took less than four hours and got us the exact car and price we wanted.This web site, on the other hand, sucks! I will not use it again.

cablegod75

13 de jun. de 2012

The time spent with the dealership was minimum and easy to work with. I told them what i was looking for and they delivered. A+ in my book and will return to purchase more cars in the future. Thanks Nissan Of Fort Worth. Yall Rock!!!!Thank You,Jason Leatherman

Randy.Rhoades

7 de jun. de 2012

Randy was very helpful, very knowledged about the car. We had went in wanting one type of car, and Randy was able to show us a different model that I hadn't considered and we are so pleased with the car. It made the experience very nice.

Maxlove

31 de may. de 2012

Everyone at the dealership was very friendly and accomodating. They made sure I was happy with my purchase and service. I was impressed when I returned they remembered who I was. Very impressive.

ftunstle

25 de may. de 2012

They both are HEAVEN SENT ANGELS form UP ABOVE....OUT STANDING CHRISTIAN SUPPORT/UNDERSTANDING. And Mr. Mark the Manager came right behind each one them and showed the same support.

goofygrin

14 de abr. de 2012

WARNING! Bait and Switch! The online price is less than MSRP, however every vehicle has $1495 of bogus dealer add-ons, raising the price almost back to MSRP. These are non negotiable fees/items which most people (including me) do not want, nor need (and frankly some of the items like "paint protection" are complete and utter snake oil which I doubt was even applied to the vehicle in the first place!).

Juke Driver

20 de ago. de 2011

They got me the car I wanted even though it wasn't at their dealership. I waited two days and it arrived. I asked them about tint and for two windows it was going to be $150. I went to Altamere and it was only $59. The financing department was awesome. I got a great rate with bad credit.

mynewnissan

19 de ago. de 2011

Marcus Moore made my first new car purchase a truly awesome experience. I had many questions to which Marcus was able to answer honestly. He took his time to understand my needs and wants, and helped me get a car that best suited me. I would recommend him to any of my friends and family members.

ebangle

14 de jul. de 2011

We are shocked at the deceptive practices of this dealership! The salesman lie, cheat, and steal. We had a deal and they backed out and still kept our deposit. Avoid this dealership like the Plague!!!!!! The tax office was very interested in the fact that they charge customers more for TT&L and put the money in their pockets. The Tarrant County Tax Assessor Collector agrees that a potential audit is in order. BEWARE! DO NOT DO BUSINESS WITH THEM!

meredithstone

21 de jun. de 2011

Corey was great to work with! He made buying a car fun and enjoyable. I felt I was given a fair price and wasn't given the standard car salesman BS. If you're in the market for a new Nissan, come here and see Corey. Not only will you get a fair deal, but you'll have a lot of fun while you do it!

Miriam44

26 de may. de 2011

I really enjoyed the personal feeling I got from my salesman, Bret Curry. He showed me the attention that I wanted to be shown and found the vehicle that I wanted. He left me alone the first day that I came after I requested to be left alone, but made sure he called to check on me the next morning. That is what made me decide to come back and purchase from him.

tiredofunethicalbusinesses

16 de may. de 2011

This dealership in my opinion proved to be just another typical car dealer. Ready to make money at any cost. Not only do they falsely advertise, they also are horrible about dealing with complaints. They gave me the impression that I couldn't be more insignificant. This in my mind is a horrible way of running a business and I hope after all the bad reviews they have received they might consider changing their ethics.

Arrow22

28 de may. de 2010

I would highly recommend anyone to this dealership if you're looking a good deal but most importantly a dependable car. After buying a car at a tote to note" place i'll never go again! In 3 weeks my transmission was out. I then bought a Nissan Altima here at Nissan of FtW and no problems at all and its been 2 yrs. I bought the new Armada on Monday with their help. Great dealership.

marine04

18 de may. de 2010

it was a nice experience. it was very convenient and the people were great respectable and definitely mroe than willing to work with me so that was a huge plus for me. Got me a 2009 Dodge Ram that looks brand new for probably half the cost of a new one so i'm definitely happy.

Jan McNeese

28 de abr. de 2010

From the minute I called asking about my car and the Extended Warranty because my car was in my driveway but would not start, I was spoken to rudely and with a could care less demeanor. The answers to my questions were curt and were not the information I needed. I was not clear on what the Warranty covered as I was told when I bought the Extended Warranty it was "bumper to bumper" and so I asked, but did not get an answer only that I needed to bring it in. If the battery is dead, how can I "bring it in"? What were my alternatives? I called a friend to jump my car and I drove it in to the dealership and was met with the same sarcasm. It was as if from the minute I called, I was not going to get any help. Since I had my car in the shop I asked them to check a noise - a tick, tick, tick, sound - that I have been hearing. I was told "they would listen for the noise". That was the last it was mentioned. I was not told if they heard it or not. At this point, I am sure it was ignored. I have only had my car 5 weeks and the battery is already dead. I wish I had never bought my car from Nissan of Fort Worth. I have had the worst car buying experience, customer service and now car repair that I can ever remember from a dealership.

simsjsaps

13 de mar. de 2010

We didnt have great credit and were put to a finance company that we told was great, but once we got home and started researching this company we have found thousands of complaints against them (for just unbelievable business practices) and even a bad review with the BBB because they refuse to cooperate with the BBB regarding complaints. We have been assured and assured that the company is great and we will have no problems, so I am reserving my opinion of this dealer until I see how the first few months of payments with this finance company go. If it turns out that this finance company really is ok, then I will have no bad review for Nissan of Fort Worth. If, however, it turns out what everyone says about this company is true, then I will have a bad review for Nissan of Fort Worth because they sell you into this finance company knowing how they are. I will update in a few months after we see how it really goes. As far as the sales staff, our salesman was a very smooth talker, not sure at this point if that was genuine or just trying to make the sale for this bad finance company. So again, that will have to be reserved until we see how it goes for a few months.One big complaint that may or may not have to do with the finance company is the price of the car. The sticker said $16,000 with all the options listed that were on the car. Then, when financing was done, the price suddenly jumped to $19,900 because "the sticker was wrong and didn't really include the options on the car". Come to find out, this finance company who they put us through charges a 2000-4000 fee to finance people, so that's why they jacked up the price of the car. Not happy about that or about them lying to us. Now we already owe almost double on a brand new car than it's worth (as far as the principal balance, no interest included).

RushG

21 de feb. de 2010

I never thought buying a new car could be like this! I bought a Nissan Armada at Nissan of Ft. Worth. I walked in there, not expecting much, but they surprised me. My sales guy, Alex, greeted me and got right to work. Took me on a test drive and I was sold! Explained all the features to me because I was trying to decide between two different models. Then we went to the price negotiation part....very surprising! I got a good deal and a fair price on my trade in. The thing about it is, they did not treat me like they were trying to pull one over on me. I knew a little bit about their cars...and they treated me with respect and courtesy. The professionalism of this dealership and the guys that work there made this purchase a great experience.

tml715

7 de oct. de 2009

I bought a used certified Nissan from this dealership in March 2008. In January 2009 we began having problems with a coolant leak. I took the truck in and Warranty paid to have the headgaskets replaced. At this point gave the dealership A+. That night and 2 times after the truck had to go in and also had to go to Midland Nissan for coolant and check engine light issues. They then charged me $250 for a sensor that was not acting up until the engine burned coolant. I paid and took the truck. I traded the truck in a few months later because it still had the smell of burned coolant on trips and being a female who travels alone a lot this bothered me greatly but they couldn't find any issues. After trading it in I have been dealing with the dealership and Nissan USA to cancel and extended warranty that I had purchased on the truck for $1500. In the last 41/2 months I have yet to get an honest answer from the dealership and keep getting told that the check should be here next week. I've submitted more paper work that they keep neededing instead of getting this from me when I went in to fill out the paper work in June. I was given a Dealership Hotline phone number today by them, and after speaking with the lady their she informed me I wasn't really supposed to have that number, but she would do her best to help me. She also informed me she had not received any paperwork from the dealership that they've told me has been submitted multiple times and multiple ways. Through all of this the dealership doesn't seem to care. I even filed a complaint with the Attorney Generals Office and that doesn't even bother the Dealership. When I get my Refund I will not step foot onto that dealership again and thanks to them I won't own another Nissan EVER, and they make a few vehicles that I like a lot but they have ruined the Nissan name for me and I tell everyone I can not to go there, and not buy a Nissan because Nissan USA customer service is also no help what so ever.

pocchange

2 de sep. de 2009

Finally, an Internet sales team that knows what the word Internet means. I can't express enough the loathing I felt towards car dealers before going to Nissan of Fort Worth. Being a no nonsense type of person, nearly a month later I'm still in awe at how quick and painless my car buying experience was.I'd done my research and was prepared for battle. There was no need for battle, I was treated with respect and at no time during the process did I feel my intelligence was being insulted.Communication of all forms was done in a timely manner. When they said they'd call or email, they did.Highly recommend the Internet department at Nissan of Fort Worth.

nell7188

9 de dic. de 2008

I bought several cars from this dealership and loved every purchase, but if you should need a repair done GOODLUCK! This dealership sucks at repairs, you have to return your car at least 2 or 3 times to get the problems resolved. Oh, don't even bother talking to the manager cuz he could care less. I know this sounds crazy, but only buy cars from them and leave repairs up to another dealership.

cbippen

24 de mar. de 2008

very simple process - felt sales man went above and beyond to get me the best deal possible - would recommend to any nissan customer or those wanting to know about nissansthanx again chris

texp51

4 de nov. de 2007

I bought a new Pathfinder and like the folks I worked with. Their website was really a good resource for me.

asikis13

7 de ago. de 2006

Turned in my vehicle before the lease was up and paid the lease off-however, they misplaced my vehicle on the lot, locked the paperwork inside. NMAC continued to contact me for the vehicle and to pay off the remainder of the loan. Thornhill denied having the vehicle until I demanded that they physically walk in the lot -they found it. Took forever for them to fax the odometer reading in. NMAC is still trying to close down the account-but have a collection agency calling me daily to get the remaining 11,000 dollars owed since "we didn't return the vehicle" I am outraged. At the time that we turned in our vehicle, we decided to put out a new lease on a new vehicle at nissan. We put down $424 deposit. The dealership had to get the vehicle from another dealership. THe next day we decided on a Toyota and cancelled and,even thought i felt bad, we backed out on the Nissan. Now the dealership won't give our money back because they had to pay to get the vehicle we initially wanted. I feel that since they are the cause of our problems regarding the first vehicle, that should erase the $424 off my credit card to make up for the collection agency harassing me for the mistake they made!!

DonDodson

17 de may. de 2005

I took my Altima in because it was overheating. They told me that I needed a new radiator, for $600. After they installed the new radiator, they did a pressure test and found that the water pump was leaking. $200 to fix that. Then they discovered that the fan motor needed to be replaced, and so did some hoses. By the time I was done, it cost $1100. On the way home, the car overheated and the oil light came on! I went straight back, and then they found that there was no oil in the engine! They said that whoever changed the oil last had not replaced the seal in the oil cap. Well, guess who changed the oil last? They did! I firmly believe that most of those repairs were not required. But that is not the end. While they were putting oil into the car, the service advisor told me that there was oil leaking into the distributor, and it was all gunked up with oil and needed to be replaced. I said "Show me". We walked back to the car, and she asked the mechanic to show us the oil in the distributor. The mechanic had no idea what she was talking about. There was nothing wrong with the distributor.<br><br>Their salesmen are real sharks, too. They approach me when I am dropping my car off for service and try to talk me into trading my car for a new one. And they don't take no for an answer. Even after I told one of them that I wasn't interested, he kept asking me "If I could get you a new Altima for $300/month, would you buy it?"<br><br>No way! I would never buy from that dealer again.