Erin

13 de nov. de 2016

I had no issues getting an appointment for my car. The transmission was fixed appropriately and I couldn't be happier.

Mark

10 de nov. de 2016

easy scheduling, prompt drop off, called when ready as promised, work was good and completed on time as promised. Truck returned clean with paper floor mats

Daniel

8 de nov. de 2016

Excellent communication and no surprises. I will continue to buy commercial trucks here in the future. Local business with great customer sevice.

Steven

8 de nov. de 2016

Service was fine. Overall ongoing major issues with a very low mileage truck are troubling. I would never buy another Ford Priduct.

Lawrence

6 de nov. de 2016

The quick response to an online inquiry(Ian), to the knowledgeable info Mike had on the new 2017 F150 and his follow-up questions and concerns.

Linda

6 de nov. de 2016

I was in for inspection and had a problem. Mike gave me options and did not slap a reject sticker on my car until I had time to think it through.

Roland

6 de nov. de 2016

fast & friendly service as always, go above and beyond to customers, always accommodating ! and pleasant .A pleasue to do business with !

Dorothy

6 de nov. de 2016

Thorough work, well explained by service department, only did what was needed. I am generally pleased with their repair and maintenance work.

Debra

5 de nov. de 2016

David was very accommodating and knowledgeable. Loved my last edge enough to come back for another! Looking forward to another 3 years of driving one.

G

4 de nov. de 2016

Like dealing with a local dealer, Ron was awsome to deal with, very nowledgeable, friendly, George the finance guy was nice to, unlike other dealerships actually showed me finance option and gave me the best rate possible.

Amy

4 de nov. de 2016

Was greeted right away. Did not have to wait a long time. They were able to diagnose and fix the problem right away.

James

1 de nov. de 2016

Service Rep was friendly, helpful and a good partner. When I talked with other service reps they were also friendly and helpful. The Service Reps have been this way consistently for a long time.

Charles

31 de oct. de 2016

Staff very pleasant. Explained recommended maintenance before doing it. Waiting area very comfortable. Work wasdone in a timely manner. Thanks

Charles

30 de oct. de 2016

fixed my car w a warranty which saved me money and service was excellent tyvm I was very pleased with your service

Lisa

30 de oct. de 2016

Fast, professional, lots of communication about status, flexible hours. I would recommend them to friends and return for service again.

Nancy

30 de oct. de 2016

it didn't feel like we were pushed into buying something we did not want. We felt comfortable, and in control of our decision. Mike was very detailed oriented in his explanations and on top of everything. He is not a typical arrogant sales person, quite pleasant to deal with.

Carlton

26 de oct. de 2016

I was pleased that my Ranger was ready as promised by the agreed upon time and the issues were resolved.

Alex

26 de oct. de 2016

I worked with Ron in the sales dept and helped me find a ford fiesta that is perfect for me! Very easy to deal with!

Thomas

23 de oct. de 2016

The service dept. did a great job taking care of a couple of issues that we had with our 2015 Fusion and David Raspallo has been there for us since the 1st day that we walked thru your door. He's a credit to your organization!!

Thomas

21 de oct. de 2016

Service technicians always explain everything in detail. Facility is always clean and the service technicians awe always friendly and remember me whenever I come in.

Frederick

20 de oct. de 2016

The drop off of my vehicle check in was made easy. The service manager was friendly. The dealership waiting room was clean.

Melanie

19 de oct. de 2016

Took the time to listen to my needs and provide the best options. No high pressure sales. Easy to complete the transaction - in and out in two hours, done.

Krystyl

16 de oct. de 2016

The sales staff is very willing to help and accommodate in every way they can. They make the daunting task of car buying much easier to handle.

Maggy

12 de oct. de 2016

The people were very nice and my car drives much better. I would recomend them for service 100%. My car has almost 100,000 miles and it drives like new.

Timothy

11 de oct. de 2016

Very relaxing experience. David Raspallo made me feel comfortable with a family type approach. The buying process was not time consuming. All parties worked with me to meet my end goal.

Carmela

4 de oct. de 2016

Best experience I have ever had in car buying. Could not have asked for a better Salesperson and everyone friendly and accommodating. Did business with this Dealer in the past and its good to be home again. Thank You to the Franklin Ford Team

Dennis

4 de oct. de 2016

good service, quick service, salesman was helpful, the whole process was very streamlined, i did not want to spend a whole day buying a work vehicle

Edward

3 de oct. de 2016

I felt comfortable checking out the car, and with the salesperson. Car I bought is very clean! Love my car!!

Lois

3 de oct. de 2016

NO surprises in my bill, and I was picked up at my work to get me car when it was ready.

Kevin

1 de oct. de 2016

very pleasent defintly recomend, very proffessinol , all around good experiance, vehical was inpected properly in a nice timely mannor , people very polite and freindly!

Dale

1 de oct. de 2016

Service was quick and easy your service people are very respectful. I like the fact that I could do work while waiting by using the free Wi-Fi being able to sit at a table ........ bonus

Megan

30 de sep. de 2016

Mike Churchill was my dealer. He spent as much time with me as I needed to feel comfortable and sure of my purchase. The sales manager Bob worked with me to make the prices work for a nice car. George took care of my paperwork and explained everything precisely and clearly. Everyone that was involved in my purchase was professional, kind, and courteous. It makes me feel happy to be working with such a great location.

Keith

29 de sep. de 2016

Associates were very attentive and pleasent please remove the card board mat when work is complete. Also consider a quick vacuum

A

29 de sep. de 2016

Prompt efficient service Friendly staff and a comfortable waiting area I have no complaints with my visit this time except they do not yet have parts to handle recall

Nancy

28 de sep. de 2016

Everyone is polite and helpful, wanting to make sure the customer has a good experience. Quick to make everything right.

Iain

27 de sep. de 2016

Booking in went quickly, waiting area is very pleasant. The time taken was as estimated. I was told how much it would cost st the start

Karen

22 de sep. de 2016

Every one there is extremely friendly and knowledgeable. It is obvious that customer service is a huge priority!! My son and I each bought new vehicles within a week of each other and we are both HIGHLY satisfied!!

Craig

21 de sep. de 2016

Cozy waiting room with not too many people crowded in it. Good magazine selection. The service is always polite and never pushy.

George

17 de sep. de 2016

Pleasant and courteous staff. Hospitality space was clean and comfortable. Individual report from mechanic was nice to see. Drive up car drop off very convenient.

William

15 de sep. de 2016

great service by the team . got work done quickly and i was back on the road enjoying my ford escape again

Sherwin

14 de sep. de 2016

MIKE WAS VERY FRIENDLY AND HELPFUL. SERVICE WAS FAST. WAITING ROOM WAS COMFORTABLE. SALES ROOM HAD NICE VAN TO LOOK AT.

Kathleen

12 de sep. de 2016

The salesman (Ron Sitcawich) was knowledgeable and customer-driven ... we were on the fence about buying new or used, and Ron happily searched out cars that fit our requirements for both new and used. Ron didn't make us feel pressured one way or the other, and was most concerned with helping us find the car that is best for us. This is not necessarily the norm, but it was appreciated and it is why I will be recommending Franklin Ford to others. Even after the car was paid for, Ron took the time to demo and explain the navigation system, voice commands, etc. - just great customer service!!The car was detailed and looked beautiful on pick up day - buying at Franklin Ford was athe right decision.

Michael

9 de sep. de 2016

Mike in service went the extra mile. He took the time and effort to get my 2013 f150 rear window defrost to be covered under warranty. Made my day.

Linda

8 de sep. de 2016

All of your employees were very professional. This is my first time buying a car at Franklin Ford, and it wont be my last! Thank you.

Thomas

7 de sep. de 2016

We enjoyed the pressure free atmosphere and professionalism of the staff. In particular, we had a great experience with our sales associate, Mike Potenza, who was very friendly, accommodating and a true professional.

Robert

7 de sep. de 2016

George and Dave very very knowledge full and made my wife and I feel very informed and taken care of

Scott

7 de sep. de 2016

Quick cost effective Oil Change. friendly, helpful staff. wi-fi. Easy to get appointment. Waiting room was clean and comfortable. good coffee

Elizabeth

5 de sep. de 2016

Everyone was so friendly! I felt like my car was in and out didn't have to wait long! I would go back!

John

5 de sep. de 2016

Very accommodating and professional. Went over and above to make sure purchase and transfer of trade in, went as smooth as possible.

Daniel

4 de sep. de 2016

Went out of their way to meet our needs that day. They did not have the battery but got is so my son could get back to school that day.

James

3 de sep. de 2016

My parents are elderly and both the owner and the salesperson were very patient, thoughtful and informative. Will definitely recommend to family and friends.

Carl

3 de sep. de 2016

All were friendly and responsive. The team went out of their way to make the buying experience exceed my expectations.

Melissa

2 de sep. de 2016

Helpfulness of staff. Ron answered my MANY questions and came across as wanting to help me find the right car and agreement, rather than just wanting to make a sale. I have already told many friends and family members that Franklin Ford is the place to go when wanting a non stressful car buying experience.

Judi

31 de ago. de 2016

Very helpful, friendly - didn't oversell service. I felt safe taking my car on a long trip after bringing it in.

Margene

31 de ago. de 2016

The speed they completed the service. The friendliness of the personnel. Feels like coming home. All personnel treat you as a good friend.

Mina

30 de ago. de 2016

Dave Raspillo is the best sales rep from ang ford dealer that I have ever met with. I'm very comfortable and happy doing business with him

Mark

28 de ago. de 2016

The staff is very accommodating and got me in and out for an unscheduled oil change in less than a half hour.

Tenley

27 de ago. de 2016

The service team in Franklin tries really hard to accommodate last minute oil change. They have saved me a number of times, even with a last minute battery change.

Diane

26 de ago. de 2016

Very prompt and quick turn around service staff is very friendly and prices are very competitive more on the lower end

Martin

25 de ago. de 2016

Sales person was very helpful answering my questions and I had a great many about towing. He provided info, pictures, etc... in a timely manner that helped with decision making and preparation. Business manager was polite and provided many options with respect to extended warranty without exerting high pressure which was greatly appreciated and enhanced the experience.

Eileen

24 de ago. de 2016

Quick service as soon as I entered the service area. Discussed reason for visit and suggestion for other services. Review of service done.

Jonah

24 de ago. de 2016

I was told my oil change would take 1 hour and 45 minutes and they wrapped it up in about an hour

Byron

24 de ago. de 2016

The service department at Franklin Ford has been very efficient and friendly. They always convey exactly what issues there are with the vehicle are extremely accommodating.

Mary

23 de ago. de 2016

The service was prompt and thorough. Carol was the epitome of professionalism and courtesy, as usual. The repairs and maintenance were completed in the time promised

Karen

23 de ago. de 2016

Service reps very pleasant and helpful.Although I was only there for an oil change my car needed two new tires and this added service was done in a timely fashion

Jon

22 de ago. de 2016

Everything about the whole buying process was awesome here. 4th vehicle bought here. Salesman was great and really went out of his way

Karen

22 de ago. de 2016

The service was effortless and very quick, even though I didn't have an appointment. Check in was quick, and the customer service rep gave advice on fixing a cosmetic problem on my car.

Richard

19 de ago. de 2016

I live almost 3hrs from the dealership and did not want to drive to the dealership without knowing we could reach a deal. The salesman I worked with was great in accommodating me online and worked to reach a tentative deal before I even had to set foot in the dealership. At no point did I feel pressured or that I was being given a run around. I was allowed to take all the time I needed when test driving and checking out the vehicle in person. They even let the dog come along for a ride. The vehicle was delivered to me in great condition and the lot attendant that drove it out was very helpful and accommodating. A+ buying experience.

Christine

19 de ago. de 2016

I came for the works and wound up getting brakes too and it was only 2hours. Appreciate the fact that they could squeeze the brake job in .

Sarah

19 de ago. de 2016

This was the first car I bought and the process went very smoothly. The sales staff were very accommodating and made sure I walk out of the dealer with a smile on my face!

Raymond

17 de ago. de 2016

Everything was good ! Salesmen was excellent so was the business manager! This was the 3rd vehicle I purchased from here and it won't be the last!!

James

16 de ago. de 2016

Ease of doing business. Friendly and supportive staff. Competitive pricing. There should not be a minimum required amount of words to submit a review.

Michael

15 de ago. de 2016

the staff is friendly and professional, Carol Ed and and Mike are great. The service manager Frank is always very helpful also

Mark

14 de ago. de 2016

Mike Shiflett has very good service advisor skills and service was performed in a timely manner. The reason I bought my F-150 there is because I've had good luck with the service department.

Edward

13 de ago. de 2016

Courteous staff, Service Dept appears to be well run. Organized processing to check in and out. No long wait for oil change.

Donna

13 de ago. de 2016

Ron and Bob were both extremely knowledgeable and friendly. They understood what vehicle and options that I wanted and found me the vehicle that met these needs. I have been a loyal Ford customer for over 30 years.

Michael

13 de ago. de 2016

They took very good care of me . I got a great deal on a car that I thought I could never afford . And they gave me a good price for my trade in they even sent a tow truck 50 miles to pick it up

zabal

13 de ago. de 2016

I had purchased a Ford van from Franklin Ford dealership at the end of December 2015. I was offered a $1,000 incentive/rebate one I ad-wrap the vehicle. I have sent all the paperwork (invoice, contractor license) back on Feb 15th via email to George, Sales and Leasing consultant. Since then, I have a reached out several times, to include June 8th, June 16th, again no reply. Most recently, on July 12, 2016, I had sent an email to Bob, GM and Gorge again, requesting action be taken as 8 months late, I still have not received the incentive check. !!!!!!!!!; nor have I even received a courtesy call back or email reply. This service is unacceptable, and the fact I have not received refund I was offered is a clear violation of contract. I have copies of all emails and correspondence which I can provide.From Geroge:I will look into it tomorrow for you when I get in and get you and answer. It shouldn't take that long and I will find out the status for you.GeorgeOn Wed, Jun 8, 2016 at 6:59 PMI have been out sick for the last few days but will be back in tomorrow and check with Bruce who was your salesman. I will email you tomorrow morning and let you know. GeorgeOn Wed, Jun 15, 2016I have a call into ford commercial connection and am just waiting for a call back. I will keep you posted as they are researching it now for me. George On Wed, Jun 15, 2016, 6:27 PM It is been 3 months and still nothing!!!!!!!!!!!!!!

Cherylee

12 de ago. de 2016

Rich was very personable and not pushy - He made me very comfortable and was very knowledgeable - I would definitely refer him to my friends

Paul

12 de ago. de 2016

My truck was taken in on schedule and it was done in about 45 minutes as promised. Carol treated me very well again.

Erik

12 de ago. de 2016

No wasted time, very straight forward and did not steer me in the wrong direction when choosing a vehicle. Finance Manager was amazing and I could not believe the tremendous work that was accomplished even with a little foreign language based off of veterans benefits. I will recommend, and let it be known, Franklin Ford is a Veteran Friendly Dealership.

Lisa

12 de ago. de 2016

Friendly, professional, comfortable waiting area. I feel very comfortable bringing my vehicle to Franklin Ford. The service department has been very polite and professional on the phone and in person.

Mikayla

10 de ago. de 2016

I dropped off my car after I had a horrible experience at a different dealership. The other place lied about bleeding my breaks an charged me way to much and my car had to brakes and was very unsafe. I took it here and they had my car done in an hour at a lower price and surprised me buy replacing a recall I didn't even know about! Franklin Ford went above and beyond. I would recommend them to any Ford owner over any other local Ford dealership. ( and when I went to call them to check on my car my phone rang and it was them telling me it was done! amazing timing!)

Michael

10 de ago. de 2016

Franklin Ford is a smaller Ford dealer that offers top quality service. When visiting their store you feel welcomed and treated as a valued customer. When I purchased my new SUV from Franklin I felt like I was "getting a good deal". This is the exact feeling that every customer seeks when buying a car.

Donald

9 de ago. de 2016

Each person we spoke to was informative and courteous and never made us feel obligated to purchase a vehicle or additional services.

Matthew

9 de ago. de 2016

Service was prompt. Between purchasing the vehicle and the first service of my vehicle, the staff has always been friendly and attentive to any requests.

Bruno

8 de ago. de 2016

Great experience, courteous, & the provide you with the input necessary to make the purchase of a brand new vehicle.

Michael

8 de ago. de 2016

Professional all the way. George Carr is both extremely knowledgeable of c Ford Motor Company products and of what vehicles match the buyers requierments.

Colin

7 de ago. de 2016

Very friendly very easy to deal with, quick service very upfront always able to get service done quickly, always will use in he future

Melissa

7 de ago. de 2016

Everyone was so friendly and genuine. I never felt pressured and I was given the opportunity to look over and talk about the cars in depth and my salesperson found the perfect vehicle for me! I cannot express enough how knowledgeable and kind everyone at the dealership was. This was the best car buying experience I've ever had!

Jeffrey

6 de ago. de 2016

Ron was easy to deal with the process was pretty quick and simple. It was much better than when my fiancee bought her Edge the previous year

Thomas

6 de ago. de 2016

My problem involved an intermittent chirping sound which was difficult to identify and the service team was successful in identifying the problem in a rear rotar which they corrected. I also greatly appreciated the loner vehicle as my wife and I are both retired and only have one car.

Amy

5 de ago. de 2016

ease of sale, good experience. Didn't spend a lot of time inside the dealership, which I like. There was a lot of confusion- since what I test drove was not the package I ended up getting, so there was confusion as to what was actually included in what I got. But they were able to clear it up within a reasonable timeframe.

Mary

5 de ago. de 2016

Great customer service, great staff always make me feel like they vaule me as their customeR, location is small very clean. Fast service.

Ernest

4 de ago. de 2016

The Service Department Is Awesome!! And All Of The Staff Is A Pleasure to do Business With. The Most Experienced Mechanics, Sales & Service Dept, Dedicated To Their Customers And Ford Vehicles, Which Are The Best Built Ones!! On The Road

Beverley

3 de ago. de 2016

Friendly, knowledgable sales staffConsiderate and thoughtful staffGeorge and Mike took great care of me.Mike took time to be sure that I understood the features of my new car

Don

3 de ago. de 2016

Our service manager was very knowledgeable and honest with us. We feel very comfortable having our vehicles serviced at Franklin Ford.

Raymond

2 de ago. de 2016

Every thing was good! Was done in less than hour and was done very neat floor was covered with paper mat and that's being done the rite way!

James

31 de jul. de 2016

Very helpful from buying car to service. The staff is professional and knowledgeable and meets the needs of customers. The service department is flexible with appointments which helps with a busy family schedule.

Donna

29 de jul. de 2016

Everyone was very friendly and patiently answered any questions I had. It was a positive experience start to finish. I would definitely recommend Franklin Ford to a friend.

Erik

25 de jul. de 2016

No wasted time, very straight forward and did not steer me in the wrong direction when choosing a vehicle. Finance Manager was amazing and I could not believe the tremendous work that was accomplished even with a little foreign language based off of veterans benefits. I will recommend, and let it be known, Franklin Ford is a Veteran Friendly Dealership.

Christopher

23 de jul. de 2016

No pressure to buy made our decision to purchase the vehicle much easier. I'm not a big fan of high pressure sales pitches and your sales rep was very good about doing that. Instead his knowledge of the cars and showing us options that fit our wants and needs made it a very enjoyable experience

Charles

21 de jul. de 2016

Very professional and friendly. Always willing to help out. bought my last car there and will return when it's time to buy another vehicle.

David

21 de jul. de 2016

The waiting room was very nice.. customer service was helpful waiting time was a little long though. Mechanic left the paper floor cover in my car which i dont like.

Paul

20 de jul. de 2016

My truck was taken in on schedule and it was done in about 45 minutes as promised. Carol treated me very well again.

Louis

18 de jul. de 2016

Michael Potenza made buying a car very easy, his no pressure approach to car selling really made me feel comfortable and want to come back again.

Philip

17 de jul. de 2016

No pressure made me feel like family was an enjoyable experience two thumbs up an a twirl!!! Mike was awesome

Matthew

15 de jul. de 2016

the service department was very accommodating for an angry customer who shouldn't have to deal with FORD recall issues, this shouldn't happen on expensive vehicles in the first place.

David

15 de jul. de 2016

I love Carol, the in the Service Department, she is very good at what she does. She is pleasant to deal with always call with the repairs that need to be, and she gives an accurate cost to the repairs. I always get the Works Package, and the technician always does an excellent job of looking over the vehicle to find any needed repairs. My car is 14 years old and still runs like new because of the proper maintenance performed at Franklin Ford. The technicians, at Franklin Ford, are the best I have dealt with. To a point, I will not even consider bringing my vehicle to another repair shop to be serviced. I look at the cost of repairs combined with a 2 year unlimited mileage on those repairs, and that is a great deal. I have also learned, because of Franklin Ford, that there is a huge difference between the quality of OEM Parts and After Market Parts. I still love my Ford Taurus Wagon, and I love everything about Franklin Ford never a bad experience.

Teresa

14 de jul. de 2016

Always polite, helpful, knowledgeable service representatives. Fit me in earlier than first thought possible. Kindly walked me to my car that was not parked within seeing distance from the service desk

Patricia

14 de jul. de 2016

I feel like I am walking into a family versus a dealership. I have dealt with a number of dealership and this is the one that I feel more like going to a family who know me and the car then what they can find wrong.

Janet

13 de jul. de 2016

Always friendly service explaining all the details. Always thorough , helpful and always delivered in reasonable time. I am very happy with Franklin Ford.

Daniel

13 de jul. de 2016

I was able to get a good price for my trade. It had a blue book of 5100 to 6100 and I got the 6000

Deborah

12 de jul. de 2016

Carol was super nice and service was quick and i love my discounted oil changes for the life of my car

Debra

11 de jul. de 2016

Great customer service - love I can pull right in the garage and they are right there greeting me. I am not waiting for them at all.

Lorraine

10 de jul. de 2016

Drive your car in, go a few steps and get paperwork done. Then you can relax in a nice waiting area that has comfortable seating, tv, wi-fi, coffee, vending machine with snacks and restrooms all in one area. Service rep. will let you know when your vehicle is ready. What more could you ask for?Denise G.

Joseph

8 de jul. de 2016

Made apppointment for 40,000 mile check-up and told them about a clicking noise. They discovered a major repair covered by warranty. Keep meiniformed the entire time. When the part was not available and had to be shipped they offered me a free loaner. Very Satisfied customer!

Wenda

6 de jul. de 2016

My experience with Rich Breen was fantastic! I have not purchased or leased a vehicle in many years and I am recently going through a divorce, Rich was so patient and informative with regards to leasing a vehicle. He spent 2 hours on Friday evening with my 2 sisters and I and was so great my older sister actually bought a Ford Edge that same night! Then on Saturday, July 2nd, he spent 3 hours with me going through the leasing process, financing, etc., and then patiently waiting with me in the lobby as it all got cleared through my insurance company. I cannot say enough about how much like family I felt in your vehicle showroom waiting area! I would highly recommend Franklin Ford and especially Rich to any of my friends looking for a vehicle!

Edward

6 de jul. de 2016

Great people, great selection, nice facility. I absolutely hate buying cars to the point that I run them into the ground. But this was as delightful and easy an experience as can be. No pressure, fair prices, and I'm out of state, so the registration and delivery process could have been a hassle, but they handled everything.

Cherylee

4 de jul. de 2016

Rich was very personable and not pushy - He made me very comfortable and was very knowledgeable - I would definitely refer him to my friends

Matthew

1 de jul. de 2016

My overall experience was fantastic. The Salesman, Ron, was tremendous. He took the time to listen to my requirements and desired functionality and made great recommendation on which vehicle to buy. i absolutely love the Explorer and couldn't be more pleased with everyone at Franklin Ford

Paul

1 de jul. de 2016

No pressure from Sales Rep. Ron seemed very up front with us Worked real hard to to provide best deal and payment arrangement to fit our budget. We will definitely be returning to see Ron in the future. Thank You !!!

Susan

30 de jun. de 2016

discount on oil change....I dont have twenty words to say, so I shall just keep on saying that I dont have twenty words to say

Thirza

30 de jun. de 2016

Receiving recommendations for the service my car needs or will need soon. Offering different price for tires. thank you for a wonderful service

Janice

29 de jun. de 2016

Honesty, friendly staff, went the extra mile to get me the vehicle I wanted! No pushy sale people, everyone was very professional and helpful. Great car buying experience!!!I will be going back next time!!!!

Gerard

23 de jun. de 2016

Easy to drive inside where they'll take your car for your service appointment and you can wait for it inside the waiting area.

David

20 de jun. de 2016

VERY Positive. Ron & Bob were great to deal with.Other staff members were great to deal with. Facilities top notch.

Richard

10 de jun. de 2016

George Carr our sales person is what we liked the best. And we didn't feel we were being stiffed on the sale.

Patricia

3 de jun. de 2016

Ed! This was the second time I brought the car in for the same transmission problem. He felt he knew what the problem was immediately!

Michael

1 de jun. de 2016

straight forward no pressure sales, told my salesman this what I want make it happen he did. this was my sixth purchase from you

Kathryn

30 de may. de 2016

George was awesome! Made me feel at home, I liked him instantly, there was never any pressure, best auto sales rep I've ever had and I don't like auto sales reps

John

28 de may. de 2016

very helpful and accommodating staff especially Carol who I have been working with for the last five cars, we have bought from Franklin/Patalano Ford over the years.

Charlotte

27 de may. de 2016

Professional and very friendly. Helpful = worked hard with me to get to a deal I could handle financially. I was very impressed with the service i received!

Linda

25 de mar. de 2016

I have been going to Franklin Ford service for years. I know the service techs and I trust them not to do something I don't need.

John

24 de mar. de 2016

They knew I had to leave by a certain time to pick up my Grand daughter at school and they got me out with 10 minutes to spare and it was just the other side of the center.

Myron

22 de mar. de 2016

There staff is friendly, and very professional, they answer any questions you might have and there facility is a very clean and comfortable atmosphere while your waiting.

Megan

19 de mar. de 2016

Carol as always was excellent. Quick and efficient. Even when there was a problem with the credit card machine she apologize for the brief wait and made me feel sure everything would be taken care of accordingly.

Donald

19 de mar. de 2016

Everybody we were associated with was polite and fairly easy to deal with. Salesman was very informative and helpful. Made my wife and I very comfortable

Beverly

16 de mar. de 2016

Easy to check in and courteous personnel. The facilities and waiting area are nice and clean and the service and repair I received was very good.

Roland

13 de mar. de 2016

fast and courteous always, in and out in a timely manor. very clean and modern, updates were a long time coming but worth the wait.

Shawn

7 de mar. de 2016

I bought a 2012 Factory Pre-Owned Ford F150 Lariat in October of 2015. The truck was sold in immaculate condition. I purchased it from David Raspallo who is one of the most honorable car salesmen I have ever come across. Even after several months he's always available for a phone call if there is any confusion or questions and does everything in his power to keep his customers satisfied. As a small business owner traveling 3 hours round trip. It was very worth my while to have found Franklin Ford. I can't get over how impressed I am with the service and treatment I received after my last service appointment. After about 4 months from date of purchase a few minor repairs came up that needed attention and the service department along with Dave and his manager went %100 above and beyond what any other dealer would ever do for a customer. I am very glad I chose to make the trip to return to Franklin Ford for the service needed as I could have chosen a local dealer and am positive I would not have been as pleased with the end result. All phone calls were answered in a more than timely manner by a very professional and polite operator whom directed my calls promptly even when there was confusion on who I needed to speak with. They were courteous and very helpful. Mike Robey was my service adviser, He answered all calls, explained all my concerns and the repairs needed in through detail that I could understand having minimal truck knowledge. Mike went above and beyond with Dave(salesmen) and Management to accommodate all my questions and needs. Mike was very professional and polite which is refreshing compared to some other places I have done business. All repairs were done in a timely manner and the truck was returned just as clean as I when I handed the keys over. Over 4 months from date of purchase I am still very pleased that I came across Franklin Ford and their team and will highly recommend them to anyone interested in the great service and sales team found at this small business. If your looking to BUY new or used I strongly recommend asking for David Raspallo, If your in for SERVICE the entire team seems fantastic but I can personally say if you get to deal with Mike Robey you are in great hands. Franklin Ford must be proud to have such an outstanding team representing their name. I look forward to giving your my business in the future.

Kendra

5 de mar. de 2016

No pressure, greeted right away with a warm welcome and Dave was amazing...patient, informative, friendly and unbelievably accommodating. Everyone was great. Definitely get an A+++ rating from me...thank you for making this the most pleasurable car buying experience ever!!!!

Raymond

3 de mar. de 2016

Everyone I dealt with was pleasant & informative. Facility was clean & staff was very friendly. Waiting room was comfortable & relaxing. Bought a new Edge so haven't experienced the service & repairs yet.

Daniel

2 de mar. de 2016

Michael Potenza (salesman) was great. He was able to answer all my questions and had the patience to wait and go through a bunch of cars until I chose what I wanted. Definitely give him a 10 for his work.

Philip

2 de mar. de 2016

The entire sales team made us feel comfortable. The atmosphere was comfortable. The process, for purchasing a car, was enjoyable.

Robin

1 de mar. de 2016

Mike was great at the desk. I only get frustrated when I have to deal with Carol. Her customer service skills are lacking. I would wait longer in Mikes line just to not have to deal with her.

Paul

28 de feb. de 2016

This was my third service there and so far at every visit my truck was taken in on schedule and I was out quickly.

Emily

27 de feb. de 2016

It was very fast, and I really felt like Pat tried to stay within what I said I could afford as best as he could.

Stuart

27 de feb. de 2016

Mike explained everything that needed to be done & why. Cost seemed quite reasonable in light of everything that was done. Afterward, Mike went over invoice in detail, and explained why things peripheral to the problem had to be handled.

Diane

24 de feb. de 2016

The service department is always very good. In general, they communicate with me and are always very good about answering all of my questions.

William

24 de feb. de 2016

Mike was an excellent sales representative.At no time did I feel pressure to buy.He listened to our "specification" and showed us exactly what we asked for.Allowed us an extra-long road test, and the deal was struck

Edward

24 de feb. de 2016

Sales Manager Rob Lee and Salesperson Dave Raspallo were very professional and a pleasure to deal with. No pressure and they both made an extra effort to find the truck with the specifications I was looking for. I'm extremely satisfied with the experience.

majorcranky

19 de feb. de 2016

I've bought three cars there now over the past 6 years, two new for the family and one used for myself. The new cars were bought under the partner pricing program, so I expected no stress and a good price and got it. But it was the same buying used; I got a very good price, which was advertised online, with no stress. I bought from George the last two times, who was very knowledgeable and extremely helpful. There was a small dent in my car that they pledged to fix and followed through even though it would not have changed the outcome of the sale. I've done a little bit of service there as well and have no complaints, though I usually don't use dealers for service. Highly recommended!

Albert

13 de feb. de 2016

I called the service department for an appointment. Ed Murphy picked up the line, and I was scheduled promptly. I dropped off my 2013 Fusion on Thursday evening and was pleasantly greeted by name by Mike Schifflet, the service associate on duty and we filled out the work request. Ed Murphy called me at home the next morning to confirm work to be done and suggested an alignment based on tire inspection. I concurred. The car was ready when promised and all work was done to my satisfaction. Ed even initiated a rebate for me (on line) for a work package I requested. I have been going to this dealership for many years. I know all the service associates and I always get prompt courteous and personal service. I also give credit to the management at Franklin Ford for recognizing they have a talented and personable service staff and keep them working there. I appreciate the continuity in the service department.

MrMiranda

31 de dic. de 2015

Purchased a Fusion from Dave. Great car and awesome buying experience. Bryan the GM made everything super easy and gave me a fantastic deal. My pet peeve is how long it takes with paperwork and how expensive extended warranties are. Mark was super quick and gave me a great deal with products and financing. Couldn't be happier with them.

Ford Pride

7 de ago. de 2015

Most recently went to Franklin Ford after going to all the Ford Dealers in area of my home from a E-Mail to them to walking out door with a beautiful loaded Explorer Limited traded in my 2010 Limited with 30,000 miles (Pristene) got a good price on trade in and Bruce Fuery the business development manager was incredibly friendly throughout the deal,knows the ford lines also.Bought lot of cars from dealers over my time,Vettes,Escalade, Etc & many Fords and this my 5th Exployer and Franklin Ford has been the best so far-Gre88t Dealer lot of vehicles to deal with and highly advise & recommend them and Bruce Fuery.-Bobby E Earls-Ocala Fla & Mass.

Mike1

8 de jul. de 2015

Worked with Jeff and Shawn on a new Mustang, they were incredibly friendly throughout the whole process, from trade-in through the financing. Never felt pressured, they explained everything very clearly and the price you receive is incredible for the amount of car you're purchasing.

Sean_B

28 de abr. de 2015

I would give them 10 stars if possible. My wife and I purchased a 2013 Ford F150 from Franklin Ford on Friday night. Mike Harmdin the saleman made it a pleasure to buy from them Mark the finance manager was a pleasure to work with as well! I can't say enough about the honestly and professionalism these two gentlemen showed throughout the process . Thanks again Franklin Ford.

allison

20 de feb. de 2015

I recently purchased a used VW Jetta from Franklin Ford and was very happy with the experience. I requested information after I found the car on TrueCar.com and received a response within the hour. I called and they set up an appointment for me to look at the car in 30 minutes and when I got there, it was up front and warmed up to take a test drive right away. Mike was great, very patient with all of my questions and requests regarding even the smallest details of the car. The sales manager Sean was friendly and energetic, and very involved throughout the process. The business manager Adam was really laid back and super friendly, very easy to talk to. Everyone remembered me each time I went, which was really different from some of the other larger dealerships I had been to. They were overall very accommodating, and Sean and Mike made sure I was happy with everything when I arrived to pick up the car. In addition, I was able get an amazing price. I would definitely recommend this dealership.

Michael

25 de ene. de 2015

Last week after dropping my son off at Dean College I by chance dropped in to Franklin Ford- looking for a new Ford. Salesman George Canon showed me a great 2014 Chevy Equinox that was loaded with all the sweet perks -which quickly caught my eye. I've always been a Ford Guy. George sold me that day/which is completely out of character for me. This has to have been one of the greatest experiences I've ever encountered purchasing a new Automobile-Salesman George & his Salesman Sean worked diligently to seal the deal. Knowledgable, non intimidating and decently priced in a highly competitive market had a trustworthy touch to my experience I've been in the auto repair business all my life and respect any company that shows mutual respect. I'm going to revisit this week (once we figure out all the Gps/OnStar/Blue Tooth) And hopefully purchase a beautiful white 2015!Explorer for my wife Highly recommend Franklin Ford to All my friends & family Best Experience from beginning to end. Thank You George Canon & sales manager Sean 5 Stars MIKE from Revere

GoPats2010

19 de ene. de 2015

I brought my car into Franklin Ford a couple weeks back to have some work done. It was the middle of the week, but it was an emergency, so I had to do it. They told me it would be done the next day, but it wound up being longer. I don't have an extra car, so that was a problem for me. That's ok if you have an extra vehicle at home, but I don't. Overall I found the service department to be hard to get in touch with over the phone. They came across a little rude too, like I'm not as good as the next guy because I'm not cruising in with a 2015 pickup truck or something. I don't know how many times they asked what year my car was and then made a face at me like they I should go jump off a bridge for driving such an old vehicle. Kind of funny since the dealership wasn't anything to write home about until this summer when they remodeled it. Any way, I've been going there for years, but things have started going down hill, so I'm in the market for a new shop.

Matt

15 de ene. de 2015

I was in market for a new car, and I knew what I wanted. Like all of us, I shopped around. All the big name dealers, small dealers. Sale here, sale there. When I first pulled in to Franklin Ford, I wasn't hounded by vultures looking for their next kill. I walked in asked some questions and got my answers. My salesman (Although was more like someone you would like to hang out with) Dave Raspallo was absolutely genuine. Adam Arms the finance manager, it just don't get any better. You want to buy a new Ford....This is THE PLACE! I made the best choice, and these guys HAVE BEEN and WILL BE in it with you for the long haul. Their passionate and real. If your in the market for a new Ford Do yourself a favor, check them out. They've been there a long time. So you know, something's GOT TO BE WORKING.

Legendgw

12 de dic. de 2014

Purchased a new F 150 King Ranch during Thanksging week. We requested a quote from an internet search and we got a prompt reply. Scheduling a test drive was easy and the truck was ready at the promised time for the test run. The sale person was Mike Normandin. He was very knowlegeable about the F 150 and the competive vehicles that compete with the Ford. Mike took the time for us to do a thorough test drive and he was great at pointing all the great featuresof the truck. The final negotiations were as expected with offers and counteroffers, however, at the end of the day I believe Franklin was very competitive as I shopped around quite a bit. Their service department installed an box liner andt came out great. The truck was ready for delivery in 48 hours and the detailing inside and out was impeccable. I have to say that the overall experince was about the best I have had while purchaising a new vehicle.

spdealrater

10 de nov. de 2014

We recently purchased a new Ford Escape at Franklin. The staff was easy to work with and made the experience very positive. Scheduling a test drive and getting information was fast, and the staff was always friendly. Our Sales Consultant Dave took the extra time to review options and on the test drive pointed out just the right things to make the drive productive. When we picked up the vehicle, he did a comprehensive walk through of the vehicle but seemed to be aware of just what we needed to know based on the previous test drive and our questions. We wouldn't be surprised if he sold a lot of vehicles.We also appreciated the follow up after our test drive; some dealers were too pushy, that didn't happen at Franklin Ford. Of the several vehicles we looked at, Dave was the only consultant that answered all questions on the spot, but also didn't pester us afterward while we were continuing our research. That helped us make the decision.

Steve

22 de oct. de 2014

We purchased a 2014 Ford F50 Lariat from Franklin Ford. We dealt with Brian D, who was a knowledgeable and courteous sales person. We were not pressured by him or any of the sales staff. My wife and I really enjoyed our experience at Franklin Ford and will give them an opportunity on our next vehicle

mnichol

6 de sep. de 2014

The service department is useless. If you need service take your vehicle to another dealer, I did. I made an appointment for a oil change on their web site. When I call the next morning to see if I could get a earlier appointment the service man told me they don't do appointments on Saturdays, first come first serve only. I told him I made my appointment on their web site. He told me their web site needs to be updated. Had I known I could have just walked in on Saturday for service I would have been there early that morning and not waiting around all day for my afternoon appointment that their so called web site let me make. I told the service man to cancel my so called appointment, I will take my business elsewhere. I hung up the phone and called Framingham Ford and asked if they were able to do a oil change. The service man told me to bring my vehicle in. THIS IS MY LAST TIME AT FRANKLIN FORD. Once you buy a vehicle at Franklin Ford they could care less about you. Fix your web site, it's all about customer service if your looking to stay in business.

Kent

14 de jun. de 2014

I had to bring my car in three times for an A/C repair - first time, they replaced a valve and recharged, I brought back and the second day, the A/C doesn't work anymore; the second time, they replaced condenser etc and recharged an I brought back, the A/C still doesn't work. I brought the car in for third time and they replaced the compressor and hopefully the A/C works this time. The facility doesn't seem to have a good test equipment, they don't know if the problem is addressed or not. I am sure how they are still in business.

hamzarafiq

22 de abr. de 2014

I've brought my pre-owned 2012 Ford Explorer Limited here couple of times for few tweaks and issues.They have gone above and beyond to resolve my issues. They always make sure all my issues are solved and exceed my expectations.Not once I was disappointed, as the service advisers listen to the issues and even my suggestions to the problems. I feel their service staff are very knowledgeable and never let me down. I will go back here in a few months when its time for my oil change, and routine maintenance. Good job guys!

dmartin155

26 de mar. de 2014

I brought My 2010 Lincoln MKT because of a warning with the blind spot sensors on the rear view mirrors. They said they had to replace the mirrors. Was covered under warranty by Lincoln. When I got home I noticed some small bubbles on mirrors (they had to paint them). When touched the paint comes off in flakes. After a month paint is peeling on both mirrors in multiple locations. I could have done a better job with a can of spray paint. Would bring it back but dealership is 1.5hrs away and would need to take another day out of work. Very poor workmanship, Car did look brand new until now!!!!!

richlutterjr

10 de mar. de 2014

When I started looking for a Ford Mustang GT, I signed up for a website called TrueCar which gives you a locked-in price for cars at dealerships nearest to you. Within a few hours of signing up, Bruce Fuery called and emailed me regarding the car and asked when I could come in to their dealership. Some time later, after shopping around most of the dealerships in Massachusetts, I came back to Bruce and asked what he could do for me. The company I work for, EQNE, frequently goes to Franklin Ford for trucks so there was already an established relationship there. I cannot express enough how helpful and accommodating Bruce was in trying to help me reach my goals and earn my business. He tried to think outside the box as much as possible to get my price down and get me the best vehicle. Unfortunately, because I used the TrueCar service (which costs dealers $300 per sale) I was able to find the car at a lower price ($300 cheaper, naturally) at another dealership. Had I not used TrueCar with Franklin Ford I would more than likely have purchased my Mustang GT from them instead. I cannot recommend this dealership enough! It was a pleasure working with Bruce, if you go to Franklin Ford ask for him. Thank you.

emjaylav

9 de mar. de 2014

I want to start by saying that I have NEVER written a review but I need to share the experience we had at Franklin Ford. I had called and spoken with 2 salespeople on the phone prior to coming in and enjoyed talking with them. We walked into the dealership and were surprised at how small it was (almost missed it driving by!). Let me tell you that GOOD things come in small packages! As soon as we walked in it was a different feeling - we were welcomed, not "pounced upon" like you are at some other places. Everyone we worked with was courteous, friendly and did not lay on the pressure that is so difficult to deal with. Buying a car is stressful enough,-- these people actually made it easy!! We had gone to another dealership earlier that day and it was such an anxiety provoking experience we ended up walking out. We left there and went to Franklin Ford and felt comfortable. We ended up spending a little more for the vehicle than we had planned on, (it was super packed with options!) but they worked with us and I do believe they gave us the best price they could.

Fusion/Explorer owner

16 de ene. de 2014

I found this dealership to be honest, transparent in what was happening at each stage of the process. I was treated fairly, given a good price and was extremely happy with the whole buying experience. My salesman was knowledgeable and the management staff was very accomodating. Definitely will buy my future cars here. Thank you

wdpihl

30 de dic. de 2013

Never received a carfax after asking for it three times, van I received smelled like sewer, lots of rust in places that shouldn't be. when Van didn't work and they kept it for five days before they called me to pick up, Franklin Ford rented me a car then didn't pay for the rental. Franklin Ford had my Van for a week and a half and still never installed the trailor hitch I had perchased. The Salesman I had DJ was a nice person to deal with, I feel he did his best to help me out with his hands tied by the sales managers. Stay away Stay away

Cadabbra10

23 de nov. de 2013

I saw a red 2011 Ford Ranger on the lot and went in to inquire about it. My sales guy was George Carr. He was AWESOME! He treated me fantastically, and helped me in every way he could, for me to purchase the truck. I then went to meet with Adam in Finance. Again, I was treated great, and the process was very smooth. Both went over all the details thoroughly, and made sure I understood. It was truly a great experience for me.Word of mouth is very powerful, and have already told many of my experience with them.If I ever have to trade "Annie" in, I know I will definitely be going back to Franklin Ford!Lynn RNorwood, MA

jac831

7 de nov. de 2013

I brought my Focus in for a transmission shutter, it was diagnosed quickly. The parts it needed were ordered. When I came in after being called, I had a loaner waiting for me. The advisor was great!! I got a call the next day when it was finished. Picked up my car, the paperwork was ready, and I was in and out. Great Service Dept and staff! I'll be going back!

105mrppp

27 de jul. de 2013

The entire staff was most helpful and non- aggressive.They answered and rectified any concerns we had and made the buying process pleasant and relaxing.

terrydavi

24 de abr. de 2013

Great Sevice! Friendly down to earth people. Especially Mike in the sales department.Very helpful explaining all the different options and answering all our questions.ThankYou!!

nancamfam

15 de abr. de 2013

This is the second used car that I have purchased at Franklin Ford. I have been very happy both times with the entire experience. The sales person, Kyle Ives, was very helpful, but not at all pushy in all aspects of purchasing the car from the test drive to the time I got in the car and drove off. Bryan Cutlip was very helpful as I called several times with many questions. Bob Mellen did a very good job with the financing. Very pleasant experience!

ginnykane

13 de abr. de 2013

I just leased a brand new 2013 Ford Explorer from Franklin Ford located in Franklin Massachusetts. It was a very good experience. I contacted them on a Monday morning and indicated I was considering leasing a new Ford Explorer. I planned on trading in my 2008 Ford Taurus X Crossover. I received a call back within a couple of hours from salesman George Carr. He asked me some questions about my car preference between a lease vs purchase. After reviewing my auto needs he said he wouldmatch up their inventory to my request of model and options and call me back shortly. George called me back about an hour later. We made plans for me to go to dealership on Tuesday. I test drove a new Explorer XLT. George was patient and courteous. He spent as much time as I needed to make my decision. He laid out all my cost options and we made a deal to lease the car. I then sat down with the Business Manager Bob Mellen. Bob also outlined all the necessary information of options relating to the lease. At no time did I feel pressured to accept any of the options from either the salesman George or business manager Bob. On Wednesday I picked up the new 2013 Ford Explorer. George went over all the features once again and even Sync my IPhone to my car. After making sure I was satisfied with the demonstrations the sales manager came out to make sure I was happy and satisfied with my experience with Franklin Ford.I would highly recommend buying or leasing a car from Franklin Ford. It was a stress free experience overall. I will look forward to dealing with Franklin Ford when my lease is up in 2015.

dpereira45

26 de mar. de 2013

This was a great experience. It was a hassle free purchase with no salesman pressures to purchase unneccessary extras. George Cannon wasa great salesperson. He knew exactly how to handle a customer.I had been getting prices from dealer auctions and we actually got this vehicle at that price with a couple of extras thrown in.Car Gurus website is the way to go if you know what you want to purchase.Thank you

GaryCr

28 de ene. de 2013

I had been to 2 other local Ford Dealerships before driving to Franklin Ford to make my purchase at Franklin Ford. Upon arriving I was sure I was going to be treated the way I was at the other dealerships with high pressure and wasn't looking forward to it. I was greeted by my salesman George Carr, who not only listened to my needs, but recommed I go with an XLT Explorer rather that a Limited as it had the equipment I was looking for. He saved me thousands by listening to me and showing me what I was looking for rather that trying to sell me something with stuff that I didn't really need. We he gave me a number on my trade in vehicle, it was a few hundred more that the other dealers had given me, and this was right up fornt, He didn't have to keep going to his manager to "see what he could do" as the other dealers did. I was able to take my new car home that day. I am truly greatful for giving them a chance and will be sure to return when it's time for my next purchase.

ldalpe

17 de sep. de 2012

Very pleased with the sales experience for one new car and 2 used cars recently. The finance guy, Justin, worked great with us to make the three deals happen.

Mickey

31 de jul. de 2012

My two sisters purchased and leased cars at Franklin Ford within the last year and encouraged me to make my next purchase with them. I did go to the dealership and was so glad that I did. I called before I went out so the team was ready with cars for me to look at and test drive, which were within my price range. Once I decided upon the used car I preferred, they explained all the details of the deal, assessed and gave me a fair price for my car,and processed the paperwork that afternoon. I picked up my car within 2 days and drove away as a very happy customer!

EvilEmpire

19 de jul. de 2012

I came back to dealer to test drive a R32 after having looked at the car 3 weeks ago. After the drive I asked if the used car could be taken to my VW mechanic and was told that the car had just completed a complete inspection by the dealer. I asked when and was told by the Sales Manager that the car just came in 7 days ago. I reasked when the car came in and was told 7 days - I asked if he was sure and told definately 7 days. When I told them I looked at the car 3 weeks ago they got upset. I made comment about truthfulness and they yelled at me for being rude in front of their other unsuspecting possible customers. Sorry but they have lost any trust and all who visit should be suspect.

rfuller3

12 de jul. de 2012

Customer service here is excellent! Best experience I've ever had at a car dealership. Mike is an excellent car salesman and did everything for us. Went above and beyond! Bill is incredibly nice too. I could not happier with the vehicle I have all because of this dealership. I recommend this dealership to everyone!

bmlion

9 de jun. de 2012

I had a great experience with the Franklin Ford team from start to finish. They suggested I was a perfect candidate for leasing a car. While I was still adjusting to this idea since I have always purchased new cars, no pressure was exerted and I was told various pricing options would be proposed for comparison and decisionmaking. I had plenty of time looking at various Fusions and Focus and the test drive on the back roads gave me the opportunity to really know how they would manage the road. Once I made my decision, the paperwork was fully explained, financial questions were answered and the process went smoothly. The car was ready for pickup as planned. The hands-on tutorials through all the features and gadgets were really helpful. I would recommend this dealership highly.

pmullane

5 de may. de 2012

I had a great experience purchasing a pre-owned Fusion at Franklin Ford. I found the sales person, George, knowledgeable, patient and trustworthy. I felt he responded to my concerns, was polite and he was sincere. I would recommend this dealership to my friends and family. I have heard great things about service too. I look forward to my check-ups at the dealership. No stress experience!

Patty

6 de abr. de 2012

Bought a used 2008 ford Edge at this place. Two months later it is broken and cost 750 dollars to fix and come to find out something else is wrong with the car!!! Hopefully this is under warranty!!! Been without a vechicle for a week now! When i ran a carfax report they failed to tell us the car has had problems in the past and was also in an accident! they are con artists and do not stand behind what they are selling. NEVER EVER BUY A CAR HERE!! Seriously I would not even buy a Ford Product Again!!! LEMON LEMON LEMON They lie they lie they lie very sneaky dont' buy from them!!!!

fedwards

3 de abr. de 2012

This is the second vehicle we bought from Franklin Ford. This experience was better than the first. We had bought a Mustang convertible 2 years ago from Rob Brown.Unfortunately due to my wifes health we needed to trade this vehicle in for something that she would feel comfortable getting in and out of. We showed up with out an appointment and Rob greeted us by name and sat and talked to us for a bit about what we were trying to do. My wife was not feeling well so we had to get home. Rob called us and said he would bring down a few cars for us to look at and drive right at our house. What service!!!! He was down 10 minutes later with a beautiful 2010 Mercury Milan will all the options available and very clean with low miles. He called his manager(Bill Macri) over the phone and described our Mustang to him. He was able to come up with a figure very quickly and worked out a deal that was more than fair. We were able to keep our payments the same without any money out of our pockets. They did most of this at our house and over the phone, the only thing we needed to do was come down to sign a few papers with a nice man in the business office and we had our new car which has exceeded our expectations of what we could afford. I have and will tell all my friends and family to go down to Franklin Ford if they are looking for a vehicle. This was the easiest and best car buying experience I have ever had, Thanks to all at Franklin Ford!!Floyd Edwards

kmande1214

3 de abr. de 2012

You can feel the sleaze the moment you walk in the door. I just wanted to test drive a car. I asked if it could be held for less than a day, but was pressured to put a deposit on it. While I was at work, the sales person called my cell and left a message, which is fine. Before I could call back, he left another message, after which he started texting me. Even before that point, I had doubts about buying the car, but that pushed me to not want to purchase from there. On several occasions, I tried to contact them to get my deposit back, with no response. I had to contact the BBB in order for them to finally listen.

Sashka

30 de dic. de 2011

This was by far the best dealership experience I've had yet. I bought new cars before but never has the process been as easy, transparent and friendly! Bruce Fuery was handling the deal in a very friendly and down to earth manner. He was very easy to talk to and always went extra 3 miles to accommodate my requests, provide information or resolve confusion about anything whatsoever. I have been offered an extended warranty but never pressured to buy it, like so many dealerships do. Any questions I had were always answered in full and they always gave me plenty of time to read every single word of the contract. I was double checking everything being paranoid about getting scammed - bad reputation that auto dealerships don't seem to be able to shake off - but it was needless. All the numbers were correct and matched what I figured with my own calculations (last time I bought a car at another dealership they tried to sneak in $500 into the contract!). We didn't have to wait at all - they took us right in. Their documentation fees are the lowest I've been quoted, there are no "extra" fees that some dealers use to make profit and they do provide a full tank of gas for free. After the deal Bruce spend almost 20 min explaining all the features of the car (Fiesta) to us and showing how every single bell and whistle works. One can only wish this was the direction auto dealership business was moving in - transparency and honesty all the way through the process. In short they made me feel like they are on my side and even though I kept my guard up all the way through the process, I do believe that in this case it was needless.

tonyp97

25 de oct. de 2011

Just purchased my third car there. George Carr and the rest of the staff were great. Car was ready when promised and none of the high pressure stuff.

Dawnbaby12

17 de oct. de 2011

Nice staff. Fair price for car and trade. Good selection I was so impressed with Jay and the staff and how easy they made the process. I would recommend dealer to friends.

bmurphy1f

3 de ago. de 2011

Franklin Ford is truly a class organization from top to bottom. My wife and I were in the 'just looking' stage of the purchase of a new truck for myself and started our search at Franklin Ford. We, honestly, never had to look any further.In our initial visit to Franklin Ford, we were met by the Owner, Barry Madden, who took a substantial amount of time making us feel comfortable before introducing us to the Sales Manager Chris Gendreau. Chris added his welcoming wishes as well and then turned us over to Salesman Rob Brown. Rob listened to our concerns and then asked us if we would like to take a ride in one of their Ranger XLT's that he felt after talking with the two of us might be the truck that would fit our family's needs and still be fiscally prudent for us.I loved the way the Ranger handled and on the ride Rob and I talked talked about everything else, but price. He then told my wife and I to take the Ranger out on the highway, look it over and test it out.Now the one thing I hate more than anything else is the posturing and back and forth negotiating that occurs at most dealerships. It never happened in my dealing with Franklin Ford. After I returned to the dealership, I explained to Rob what I could afford and that if Franklin Ford could meet my price then they have themselves a deal. Franklin Ford not only met my price, but came in under - that right I said under! We agreed to the purchase of the Ranger right then and there.Rob said that he would have the vehicle ready for us in two days and it was. We drove away that evening very happy and satisfied customers. We have had occasion to visit Franklin Ford's Service Department twice to date and have been equally impressed. I know it sounds too good to be true, but the experience I had at Franklin Ford was above board from start to finish. My three daughters all drive as well and I promise you that after my experience at Franklin Ford, my family and I will never buy a vehicle anywhere else.Thank you Barry and staff! You have one very loyal family who can't thank you enough for making our experience so positive. You guys are the best! The Murphy family

robynf123

5 de jul. de 2011

Very professional sales department. Customer centered at all times. Ford Motor Company has been affiliated with this location for over 50 years. Franklin Ford's shared values are, integrity, customer care, accountability, respect and excellence.Great prices and friendly staff.

fordgirl74

19 de jun. de 2011

very professiional, no non-sense. Great to work with. They even delivered it to me. Parking lot could use some new pavement. Maybe a soda machine too.

willby75

14 de mar. de 2011

I couldn't agree more with the other consumer review of Franklin Ford. After being in the market for a Chevy Avalanche I saw one posted on CARS.COM from Franklin Ford for what seemed like a very reasonable price given the relatively high miles (75K+). Well after wasting time driving the 1 1/2 hours down there I was informed the price posted online was the price AFTER $3500 cash or trade. This is a VERY DECEPTIVE practice and is illegal and fraudulent advertising in many states. This is exactly the type of scummy sales tactic that requires a site like Dealer Rater.I would NEVER EVER EVER buy a vehicle from them. Disgrace.

etipple22

22 de feb. de 2011

Buyer beware! Franklin ford may be a family business but it is not run like one. They institute high pressure sales tactics to close sales that are not in the customers favor. I went there recently to purchase a vehicle, and I felt forced and pressured through the entire transaction. My experience was so unpleasant I filed a complaint with the Better Business Bureau. Their prices online are about $3500 less than their prices at the dealership. I would never do business with Franklin ford again.