Coachmatt

11 de nov. de 2016

Dealing with Dave was the most pleasant experience Ive had in buying a car. I have bought many over the past 35 yrs. From the Internet search to the dealer service, this is a top notch dealership. No pressure, no lies, and a great deal that didnt take all day to get through.

MSTCar

14 de ago. de 2016

Everyone was friendly, very helpful in figuring out what we wanted compared to costs, got us the best deal. We decided on a used vehicle, and happy with that decision. I recommend this Fred Beans to anyone wanting to buy a car.

McBeighcon

5 de ago. de 2016

I inquired about a Ford Focus ST from here. The BDC person was very helpful and included both the CarFax and Mulroney for my perusal. Unfortunately, I was not able to buy because the car went fast, but I'll keep these folks in mind when I'm in the market again!

Ray Mcdonald

31 de jul. de 2016

We discovered our registration had expired on the Lincoln MKC purchased at Fred. Beans. We immediately stopped in and Joy Smith helped us get squared away. She was very kind and even answered some other car questions.We will continue to recommend Beans to our friends. Thank you.

J&D new & used

5 de jul. de 2016

Bought from Kevin Deets in the past and my father always went to him when he was alive so Kevin was the first (and only) one we called when looking for a hybrid vehicle and a used truck for farm utility. Told him we were in no hurry but he called a day later and said he had a used truck for us to look at and confirmed a C-Max Energy would be available for us to drive since they sell very quickly. Fell in love with the C-Max Energy and agreed to lease. Didn't get the 1st truck he showed us but did get the 2nd, an F10 that met all our needs. He made it so easy we decided not to look at any other dealerships for comparisons. An overall pleasant experience. Will definitely buy from Kevin again!

Charles Siegfried

5 de jun. de 2016

Great buying experience since my first time buying a different car . Thank you Al

JeepSRT8

2 de mar. de 2016

I was online search for an SUV and came across a used vehicle that was in Fred Beans used inventory. I inquired about the vehicle online and was provided an internet quote of $19,999. I called the dealership later that evening and scheduled an appointment to come in on the weekend to take a look at it and possibly test drive and maybe work some numbers. I loved the vehicle and following the test drive the salesman and I were discussing numbers and he came back with his first number at $21,798 telling me that this was a great deal and the lowest he could go on the vehicle. I questioned him that being the lowest number he could go and provided him with a print out of the online quote that I received from their internet sales rep. The salesman stood up and excused himself from his desk and returned with his boss (sales manager). The manager introduced himself handing me his business card. The Sales Manager told me that if the number that the salesman presented me in person was not going to work for me that they are very busy and gave me the notion towards to the door.I was completely thrown off by this as typically negotiations were start and we would work out a deal that we both could agree on. But apparently, the salesman didn't like that I caught him lying to my face about what his lowest number was on the vehicle and then instead of going back and forth with numbers I was quickly thrown the door.Ever since this experience, I will no longer consider purchasing a vehicle from this Fred Beans of West Chester and share with my co-workers, friends and family of my experience so they do not have to waste their time with poor customer service and a dealership that doesn't want your business.

Oil Change

9 de nov. de 2015

I have been using Fred Beans Ford in West Chester for every service and repair since my vehicle was purchased (from a distant dealership) in 2012. The team set-up they use is helpful and the service/repairs are good as well. However, the recently while just trying to schedule service it seems as if they can't be bothered to even help you. The online scheduling tool no longer work, the "live chat" service they used to have is no longer available, and when I called last week and again today to try to schedule an appointment, I was put on hold or transferred multiple times and after several transfers I simply hung up. I would like to send this directly to Fred Beans of WC, but there is no online "contact us" link on their website either.

JoeLaur

23 de sep. de 2015

My experience at FB's wasn't the greatest, but it was also not their fault. My girlfriend & I bought a car, felt cheated and returned it. The fact that we were able to return the car at all is a testament to their service. Our salesman was paitent and extremely friendly. He sat through almost 6hrs of my girlfriend's indecisiveness, my daughter's impatience and my bad attitude. We got an incredible deal on a good car, but we rushed through the paperwork. There were misunderstandings and too many family members got involved. In the end, FB took the car back with no questions asked. No games were played and there were no bad feelings. I would definitely recommend this dealership.

TimO

30 de jun. de 2015

I posted earlier about issues I had with the service department. I had had some trouble with inflated prices Last night I got a call from the General Manager of Fred Beans Ford, Jack Enright. Jack was very gracious and deeply concerned about the issues I had with the service department. He reviewed our situation and we were pleased with the resolution. I am glad we were able to get this resolved. We have been customers of Fred Beans for a long time and will continue that relationship.