Katrina Hudson

21 de mar. de 2016

Joei was amazing. She took time to listen to my needs. Didn't rush me in my decision and ensured the Edge was what I would truly be happy with.

Jennifer Sell

20 de mar. de 2016

Personnel did a great job and were very thorough. New coffee machine is great.

Paul Iott

20 de mar. de 2016

Your service advisers are are the best! They are very friendly, helpful and easy to work with. Vehicle repairs were completed promptly and accurately.

Jerry Cobb

25 de feb. de 2016

very pleased with the service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Joe Simko

19 de feb. de 2016

Service was great and friendly and very accommodating. Keep up your Friendly ways

Michael Berns

8 de feb. de 2016

Whenever we take our car in for service staff is very responsive to our needs and get us in and out very quickly. Car is always cleaned inside and out.

James Knott

7 de feb. de 2016

My service (oil change) didn't take that long!............:.:.:::::::::::::;::::::::::::

Samra Ahmad

4 de feb. de 2016

This was my first Ford. I got a 2015 Ford Edge. The staff was extremely friendly and helpful especially Scott. He was walked us through the whole process and made it seamless. I felt confident with my choice and drove away a happy girl. I would definitely recommend the dealership.

John Schnorberger

3 de feb. de 2016

Never complain - Never explain.. Everything went well

Mark Wrobel

29 de ene. de 2016

Just wish they wouldn't push all the extra warrantee stuff .

Ann Gee

28 de ene. de 2016

I can say I didn't appreciate the young man who met me as I pulled into the service bay. He was immediately in my window asking what he could do for me. I have a great relationship with Corey and would much rather have spoken with him. The young man brought me my invoice and told me I should go to the payment window to pickup my vehicle. Your service people have established working relationships and I will really miss that if this is the new "norm."

Mark Woodruff

27 de ene. de 2016

Al Liperato is the best. We started our search for a new F-150 to replace our 2003 F-150 with 190,000 miles in October 2014. Several chances came and went but Al stuck by us keeping us aware of pricing, availability, etc. Had it not been for Al's help we probably would still be looking.

Patrick Rose

26 de ene. de 2016

Bought a 2016 F150. Was looking at getting 2015 but couldn't find one with everything I wanted. So we ordered the '16. Great truck and great service

Josh Bowman

25 de ene. de 2016

Fantastic experience as always! I am particularly grateful for the professional and personable attention provided by Phil Smith and the whole staff.

Robert Hamilton

25 de ene. de 2016

service, as always, was excellent. Friendly provides a very high level of service.

Donald Blose

24 de ene. de 2016

Very good service . Went in for a oil change and for tire rotation, Service was excellent and quick. Also made me aware of my brakes pads getting worn down.

FormerCustomer

24 de ene. de 2016

The first time my C-Max Hybrid was in for service (the battery died three weeks after I bought the car), the technicians left my car a greasy mess. I complained and received a very nice apology from the dealership. My battery died again, and the service was very prompt. The technician explained that unaddressed updates - from June - had drained the battery. I asked how I can know about updates to prevent them from draining yet another battery. He said there's no way for me to tell. I asked why the updates weren't addressed either of the times I'd had the car in for service since June. He said, "We don't check updates unless there is a problem." And yet, other owners of Ford hybrids do not have this problem. Why? Because the service technicians think it's important to PREVENT problems and routinely check to see about updates when the cars are brought in. In all fairness, they did deliver the car to me (with prompting), however, Friendly Ford "service" is a joke. A very bad joke. Won't be back unless Ford Roadside Assistance tows me there the next time the battery dies because updates are not addressed until there's a problem.

Matthew Hall

21 de ene. de 2016

Friendly Ford becomes a business partner from purchasing a vehicle through the maintenance and service of the automobile. Friendly Ford has a team of OUTSTANDING professionals and an incredible customer experience from the purchase, maintenance, and any follow up questions. I will remain a customer od Friendly Ford.

Peggy Tyniw

21 de ene. de 2016

I went in early for an oil change and was done within the hour.

Dale Mitchell

21 de ene. de 2016

2015 Explorer it is running great and we like it a lot. Everyone was very helpful when we bought our Explorer. Thanks Dale Mitchell

Charles Hehl

20 de ene. de 2016

2015 Lincoln C friendly service at friendly ford

Regena Bartlett

18 de ene. de 2016

Great service! Loved how quick they got me a rental

Laura B

17 de ene. de 2016

My salesperson, Larry Middleton was wonderful. I live a good half hour plus from the dealership so he helped me negotiate the terms over the phone and internet. Also, there were some specific items I wanted on the vehicle and he searched other dealers to find a car in order to make sure I had everything I wanted. The closing went smooth as well.

Deborah Scheich

15 de ene. de 2016

Great customer service! Very satisfied with my oil change and tire rotation service.

Michael Gagnon

15 de ene. de 2016

Everything was done right and on time.. I have never had any trouble when I go into Friendly Ford.

Ann Swartout

14 de ene. de 2016

MY TIRE PRESSURE LIGHT CAME ON AND SERVICE WAS GETTING READY TO CLOSE. I GOT THERE AND THEY TOOKMY CAR RIGHT BACK AND CHECKED ALL 4 TIRES AND FOUND A SCREW IN THE TIRE. PATCHED THIS FOR ME.I WAS VERY GREATFUL AS THE SNOW CAME THAT VERY NEXT MORNING.

Joseph Marino

11 de ene. de 2016

Staff was friendly, and the service was done in a reasonable time.

Marsha Klecha

4 de ene. de 2016

Salesman sold me exactly what I was looking for. I love my 2016 Escape. This is the 4th car I have bought at Friendly Ford Monroe and have been pleased every time.

Linda Regelin

28 de dic. de 2015

I had a back light out and couldn't do it myself. I had the bulb so they very promptly took care of it for me...

CARLOS

25 de dic. de 2015

This place is full of incompetent workers. They caused damages to my truck because they didnt fully bolt up the under carriage after doing an oil change. I had to go back and review everything they touched on my truck . never again.

Danny Swindle

23 de dic. de 2015

Great service when we purchased our car. Have never owned a Ford before. Chevrolet dealer was less than excited about selling us a car so wee felt it was time to look at the Fords. Joei responded promptly to my internet request for information and followed through. Also was very knowledgeable about the vehicles I was interested in purchasing.

Patricia Lavigne

22 de dic. de 2015

I had to wait 2 hours for an oil change but they did a good job

Cyndie

18 de dic. de 2015

Brought car in just to drop off and told service just whenever you can look at it would be fine. Service dept. called within an hour and told me the problem and had it fixed way before I expected. Car runs like new again... couldn't be happier with the fast, friendly service.

Bradley Schneider

14 de dic. de 2015

Service for the Lincoln was fast and friendly, as always. Dan is always a great help.

Andrew B.

10 de dic. de 2015

I went to this dealership with buying a Ford Edge in mind I had my F150 appraised for a trade in and was happy with the price so I decided to move forward. The Edge with the options and color we wanted was not available at Friendlys so our salesman Mike Drake said that he would be able to do a dealer trade and get us one. We left the dealership and Mike said he would call when he got some news. Three days passed and I did not hear anything from Mike. I called and left a message and he got back to me a day later and said he had not heard anything yet but would call as soon as he heard something. It has now been three weeks and he has never called we ended up going to Chevy and getting an Equinox. I have bought vehicles previously with them and had no problems but my experience with Mike Drake will keep me from using this dealership or encouraging anyone else to do so. Mike Drake had terrible customer service.

Dennis Langland

9 de dic. de 2015

I have always tried to keep my business in Monroe County. Friendly Ford has always taken great care in servicing our vehicle's over the years. My 2012 F150 has never had any problems, other than scheduled maintenance. The write up guys do an awesome job, they listen to concerns. Corey has gone beyond his job responsibilities, he understands the term 'FRIENDLY'. Keep up the good work!

Cindy Rembowski

7 de dic. de 2015

2016 Fusion purchased at Friendly Ford, Monroe, through Laura Kern, sales person. Laura is the best! Within one day I was in my 2016 Fusion! Friendly Ford has always provided me with the best service in leasing a vehicle as well as maintaining my vehicles throughout the lease period. Wouldn't go anywhere else!

Robert Kapela

7 de dic. de 2015

Dave Perry is an excellent salesperson, very professional.

Benita Bressler

4 de dic. de 2015

Everyone was friendly & made you feel welcome!!! Car was ready sooner than they said!!!!Keep up the good work!!

Nicholas Dulemba

2 de dic. de 2015

Even though I know most of the people working there. I noticed that anyone walking in ,for any reason, where treated kindly.I was asked if there was anything I needed, even to where the refreshments were kept. If this is something new for Ford Dealerships, then they must have followed your lead.Thank You

Gary Medley

1 de dic. de 2015

I have been Happy with follow-ups with my sales person and I use the service department for all my mechanical issues, not only for my 2014 F150, but my 2015 Lincoln. So far only a front door speaker replacement, oil changes and Tire Rotations. Ford Cars and Trucks have served me very well over the last 50 years. Through my Hot Rod years and now my comfort years.

Jean Priest

29 de nov. de 2015

Had an oil Changeand had the pickup truck tires rotated.

Brian Cousino

27 de nov. de 2015

It was just fine. It was expensive, but good. The tires are good, but expensive. The alignment has been great.

Jerry Robinson

24 de nov. de 2015

Just got oil changed. Very good service and didn't take all day.

John Burman

23 de nov. de 2015

Our 2015 MKZ had to be towed to the dealership because of a road mishap. We were blown away by the great service! We were back on the road in short order thanks to the great crew at Friendly Ford Lincoln! Thank you!

Douglas Darling

15 de nov. de 2015

Truck there 2 1/2 days for CO2 sensor on a 2012 F350.Cost for small device and service over $ 500.Truck is great, only problems have been with emission systems. 50 mph limit when you have distance to go for a meeting is unexceptable!May have to review other truck companies performances on my next truck purchase....which maybe coming soon.

Shirley Potter

15 de nov. de 2015

Everything was done on time. I like that they always wash my vehicle.

Jerry Roberson

13 de nov. de 2015

All around pleasant buying experience, sales staff very helpful.

Michael Costello

12 de nov. de 2015

Took truck in, work was done quickly without appt. People all helpful especially Dan Ortiz.

David Brandau

11 de nov. de 2015

Very professional and service done in a timely manner.

Barbara Addis

10 de nov. de 2015

Scott called me to let me know of the early buy back and wis very professional. He even call and obtained the proof of insurance.

Barbara Liedel

3 de nov. de 2015

Technician came to house, jump started car and took it to the garage. Car was returned to my house a few hours later fixed, washed and cleaned inside and out, and a courtesy bottle of water in the cup holder. what fantastic service!

Robert Geiman

30 de oct. de 2015

It was a 2 hr. wait A little long but Joey, the girl who sold me the car saw me waiting and came over to talk. That was nice of her.

Nicholas Dulemba

28 de oct. de 2015

THE speed and totality of the service I recieve at your dealership, makes me glad to travel this far for this. It is worth the time.The personal, from front to back are courtious, and when I was complete, I wasn't called on the loudspeaker, Dan found me and we disscussed any problems and when I would be due to return.I am not easily found in the dealership, I have many people to visit with on each stop. So finding me is sometimes a chore in itself. Keewp people like this in the mix and any future visits will be welcomed.Thank you

Chad Prater

26 de oct. de 2015

Love the car, and all the cars I have purchased through / from Friendly Ford.

Dennis Caldwell

25 de oct. de 2015

I was told that the brake job would take about two hours, I was waiting for over four hours. Had I known that, I would have tajpken shuttle back home and played 18 holes of golf.

Robert Nietubicz

22 de oct. de 2015

I knew I needed work done and decided to get it done with the oil change. It went well and it was not too expensive either.

Jeffrey Pulter

21 de oct. de 2015

Very much appreciated the extra attention. Noticed that the oil was changed and tires rotated as well along with the car being cleaned.

Bruce Spinale

13 de oct. de 2015

Nice smooth transition into my new truck. We are very satisfied with the vehicle thus far. Recommend to anyone looking into getting a truck.

Nancy Overgaard

7 de oct. de 2015

Since the problem is intermittent and was not observed by the technician, it could not be diagnosed or corrected. The service manager had a cabin air filter installed without a labor charge was very nice.

Cynthia Labudie

4 de oct. de 2015

I've been shopping at Friendly Ford in Monroe for many years now and will continue to do business with the Ford family there. I am very satisfied with the staff, especially Mr. Dave Stolkey. Thank you!

Frederick Sacks

1 de oct. de 2015

I love my MKC. The service department is great. Thanks again.

Shawn Piedmonte

30 de sep. de 2015

I brought my car in and they told me that it would be about 2 days before the could look at it because of how busy they were. To my delight, they had the vehicle done the very next day.

Barry Egen

29 de sep. de 2015

Everything was as expected and enjoyed car wash.Vehicle was completed on time and was ready when I returned to pick it up.

Gary Gonzales

24 de sep. de 2015

I have been coming to your dealership for 20 years, and since Dan in service has been my middle man I have had no major problems getting my car and truck serviced. Keep up the good work.

Judith Kecskes

24 de sep. de 2015

They fixed what was needed and explained that the recall was only a reminder that warranty was extended for this problem.

Ronald Drake

19 de sep. de 2015

Sales rep was extremely professional, helpful and knowledgeable.Will definitely return to Friendly Ford

Christine Dalton

15 de sep. de 2015

took a little longer than usual. spent over three hours waiting.

Mohammed Jalil

15 de sep. de 2015

Not applicable. Oil change and Tire rotation was performed well.

Ronald Heck

11 de sep. de 2015

Body shop scheduled me in about 4 days an car was repainted in 2 (front bumper), nice job

Joe

9 de sep. de 2015

I took my truck to friendly ford to have a transmission sensor replaced and an exhaust manifold leak repaired. It took them OVER 3 WEEKS to fix it. Recently the exhaust started leaking again and i noticed that an exhaust manifold bold was missing. I took it back to them and they told me to come back the following day which i did. Then they told me to come back the follwing week , so i did. Again i was told to come back the next day, and i did. Finally they were able to talk to me about the problem. First they asked me if it was broken off or if it fell out. I told them it fell out. They asked me the mileage and then they told me it was out of warranty by 3000 miles,and i would have to pay for an inspection, parts and labor. First of all, manifold bolts dont just fall out, unless they are installed wrong. And second, why would i pay anyone to do a job that they couldn't do right the first time? They could have easily told me this the first time i was there and it would have saved me a lot of time and a lot of gas. I would have been happy if they had just given me the bolt and let me fix it myself.

Joseph Reed

19 de ago. de 2015

I brought my MKZ in for the first oil change and needed a couple of recalls taken care of.Everything was done in a couple of hours. Everything seems to be fine.

Wendell Harwood

19 de ago. de 2015

We were very satisfied with the service on our Fusion, the car was done on time and was very clean which helped me a lot because we were leaving on vacation the next morning, that took off one thing that was on my list of things to do.

David Vanacker

17 de ago. de 2015

We are leasing a Ford Escape and love it. The service has been good and the staff is very helpful.

Robert Zagorski

14 de ago. de 2015

My F-150 had a dead battery which was recharged, tested and observed overnight. The staff was very helpful, professional and friendly. I appreciate the service shown and having a clean washed truck at pick-up.

Susan Kiley

11 de ago. de 2015

came in for oil change; nice friendly people good service and a free car wash!

Patricia Lavigne

10 de ago. de 2015

Mike Brown was very knowledgeable and helpful with our new purchase of our F150

Mark Miller

10 de ago. de 2015

F-150, Key fob repaired, Cap installed, waiting on parts for seatbelt

Peter Walsh

10 de ago. de 2015

Our Ford Escape had a recall and the notice said it would take about half day to fix. Took it to the dealership and they had it done in anhour! Great job.

Dale Mitchell

9 de ago. de 2015

2015 Explorer XLT service was great, staff was helpful we had a nice test drive and decided to buy . We are very pleased with our SalesmanMr. Hill. We already drove it to Allegan over the weekend and will bedriving back to Allegan for a week. It handles very well on the expressway.Thanks again for the good service.Dale Mitchell

Herman Davis

8 de ago. de 2015

Great Service even was given another Vehicle to drive while car was maintenance.

Joseph Focht

7 de ago. de 2015

excellent truck, I will have many yrs of service from it.

Judy Sharpe

3 de ago. de 2015

It was fine. Friendly, helpful service. Showroom clean and inviting.

Shawn Piedmonte

2 de ago. de 2015

I have always had a great experience at Friendly Ford. It starts with my salesman, I would call him on the phone and tell him what I was interested in so when I would arrive at the dealership he would have a vehicle ready and waiting for me to test drive. The staff at Friendly Ford are always very helpful and go out of their way to make sure that the delivery of your new vehicle is painless. I would highly recommend Friendly Ford!!

Paul Everett

31 de jul. de 2015

Our 1st experience at Friendly' service dept was awesome. We purchased a 2013 Lincoln MKZ this past April. Love the car, great staff and excellent service. We found our 'home' and won't go anywhere else (and we've tried quite a few in the past years)

Suzanne Monaghan

27 de jul. de 2015

The service was fast and friendly. The shuttle bus was there for an immediate, no-wait ride home. The car wash inside and out was excellent! Nice to have a clean car. Thanks!

Robert Blosser

27 de jul. de 2015

Made an appointment for Friday, July 24, on the previous Monday. Received a call the next morning to come in on Friday at any time-first come first served-appointment was for 10:00am arrived 20 minutes early and was taken right away. I was informed exactly how much time the service would take-asked if I was staying or needed a ride home, and went into the waiting area. One of the employees came in and told me my car was done and would be washed before I picked it up. Very satisfied with the staff and the availability of wi-fi.

Rochelle Compora

27 de jul. de 2015

Dave is always very patient with me. He found an Escape but it wasn't exactly what I was looking for. He searched again and found exactly what I was looking for. He is very knowledgeable and always helpful.

John Royston

27 de jul. de 2015

As usual service was fast and pleasant, BUT, a continuing problem; the counter that registers miles from your last oil change is not reset, shortly, I get a message that an oil change is needed.2nd; the technician must turn the headlight control switch off, then when I am driving, I expect the auto-headlights to function, but they don't.

Louis Mattero

24 de jul. de 2015

WAITING TIME WAS GOOD.................................................................

Patricia Schooley

23 de jul. de 2015

The staff is always very cordial. They alwYs give me options if they are backed up. Never any complaints. Car is alwYs clean inside and out!

Harold Schmidt Jr

22 de jul. de 2015

Staff was very helpful. I use Fred Billmair routinely in the service dept . He does an excellent job..

Donald Duncan

21 de jul. de 2015

Our sales lady Laura always goes way over and beyond. We have purchased several cars from her and I know she is giving us the best price and car for our money.

Tammy Morales

21 de jul. de 2015

Very friendly service. They always wash my car, love that!

Prudence Fairchild

17 de jul. de 2015

Everything was fine and done in timely manner. There was no problems with anything.

Betty Manoulian

17 de jul. de 2015

I took my 2014 Ford Edge in for routine oil change (and tire rotation). Service department staff were friendly and the job was done quickly. Comfortable and clean waiting area is a plus.

James Ready Iii

14 de jul. de 2015

We are always treated with kind & professional care.

Mark Miller

11 de jul. de 2015

GREAT, friendly and knowageable, clean ready when stated. GREAT deal

Ronald Raymond

11 de jul. de 2015

Everything went as expected. This is not my first lease through Friendly Ford.

Marie Baehr

8 de jul. de 2015

2015 fusion service was great. terrie did her job great, she found more recalls on my car before I got the paper work on them and fix them. the diver forgot me and I was late for my doctors.

John Marcero

6 de jul. de 2015

Leased a Taurus and Al Liparoto went the extra mile.... as he always does.

Mark Waltz

2 de jul. de 2015

I enjoy walking into the service department and I don't have to say my name and let them know that to call me when it is done. I enjoy knowing that the job is complete and knowing that is done right. THANKS

Lorraine Mowbray

30 de jun. de 2015

Al Liparato has been taking care of me and my best friend for 15 years. We would not go to anyone else so if he ever leaves Friendly Ford we would leave with him!!

Susan E. Spaulding

25 de jun. de 2015

Your Dealership is one of the best I have ever done business with! Your staff always goes out of their way to take care of customer needs!

Karen Harber

22 de jun. de 2015

everyone was very helpfulMike singleton was very nice I had to leave my car all day but he called me what the issues are and explained everything to me he was very respectful being a senior citizen I was very happy with the way I was treated car was ready for me late in the afternoon and I was picked up and taken back to the dealership everything in the car was fixed

Paul Liedel

19 de jun. de 2015

Being a Ford retiree I would always recommend Ford Mike Brown always goes out of Way to do a good job for us getting the right vehicle and explaining to us how it works. I love all the new options at our age they help.

Mathew Servis

15 de jun. de 2015

I appreciate the clean car on delivery. However, I wasn't too happy about waiting 30 minutes for a shuttle driver to return which he did not. I ended up calling my brother for a ride. Why can't a dealership as large as Friendly employ two drivers for your morning rush?

Christine Dalton

10 de jun. de 2015

Well taken care of. Oil change was done quickly and tires were rotated. Car was cleaned and vacuumed before I left the lot.

Darlene Patton

3 de jun. de 2015

I ordered a 2015 MKS Lincoln from Friendly Ford. The service was excellent thanks to the sales representative Mike Brown. I will certainly recommend Mike to friends and family.

Angela Ucci

2 de jun. de 2015

I purchased 2015 Fusion SE. The service was excellent and Michael was an awesome sales person. The only complaint I had was that I felt a little pressured by the gentlemen that assisted me in the final signing of papers. He was pressuring me to purchase additional coverage and warranties that I really didn't want.

Derek Flack

31 de may. de 2015

I was pleased with the speed and quality of the service. I will certainly return to Friendly in the future.

Luanne Schafer

30 de may. de 2015

I purchased a 2015 Lincoln MKZ. I had a very helpful on pushy salesperson Dave very knowledgeable and bought the car the day after I looked at it. very good incentives 0% financing closed the deal

Barry Egen

29 de may. de 2015

Dave Perry is always helpful as is Dan Ortiz in the Service Deptmeant.

Edward Podorsek

26 de may. de 2015

This is my 4th vehicle from Friendly Ford/Lincoln. Awesome dealership!

Scott Laprad

22 de may. de 2015

Recently I was in an accident. The Friendly Ford body shop took good care of my 2013 Ford Edge and brought it back to me good as new.

Betty Foster

20 de may. de 2015

It took getting my salesman, service manager to get problem corrected. 3 trips Not sure if problem is fixed yet

Francis Lodico

19 de may. de 2015

Service was excellent and FAST!! Was back on the road in less than 1 hour...

Jeanette Cox

19 de may. de 2015

I leased a 2014 Escape from your dealership and I am very satisfied with the vehicle,although after I washed it myself for the first time I did find somesort of adhesive on the driver's side door, as though a sign had been on itand that still shows when it is wet. Otherwise, it is a very nice vehicle.I don't have 5,000 miles on it yet. I drive almost everyday locallybut not far. I would recommend the Escape to anyone.

Richard Prielipp

8 de may. de 2015

everything went very well, good service, very helpful people what more can you say.

Patricia Hudson

7 de may. de 2015

Friendly Ford is always welcoming and professional, and the service department does quality work. I have total faith when bringing my car in for service.

Stan Croy

6 de may. de 2015

The staff was very helpful as always and I was very happy with the service provided

Peggy Billock

5 de may. de 2015

I am a 4th generation of Ford buyers. We stand behind Ford Motor products. All my service experiences have been pleasant. Lauren Krens is a knowledgeable and reliable sale rep. She goes out of her way to make my service experience a pleasant, low stress experience. Thank you Lauren at Friendly Ford.

James Little

4 de may. de 2015

Worked with scott on our explorer lease he was very helpful and the whole process was easy. Thanks scott and neil.

Sandra Moore

4 de may. de 2015

We were very satisfied in all our dealings. Salesperson was extremely courteous, knowledgeable about all aspects of our questions and concerns. Did an exceptional job finding the vehicle we wanted, stayed in touch during the search and fully explained all technology.

Rob Miller

29 de abr. de 2015

I was in search of a reliable, affordable car that was good on gas, and would would be a comfortable fit for my family and I should all of us have to ride in it together at once. Scott Hill introduced us to our new car, and we took it for a test drive. We fell in love with it, the price was right and Scott listened to our needs, and our concerns. He helped get us in touch with a wonderful person in their finance department, (Sorry, I cannot remember her name - I think it was maybe Kristin.) and she was able to work the magic needed to get the financing taken care of. Within 4 days we had our new car, and we couldn't be happier. We highly recommend anyone who is in the market for a new vehicle to stop in at Friendly Ford in Monroe and talk with Scott, he is a great guy who listens to your needs, and he will do his best to find you something in your price range, and get you on the road in a car that you can rely on! Thank you to all the folks at Friendly Ford .. we look forward to doing business with you again in the near future!

Ronald Swartz

28 de abr. de 2015

I just went in for routine service. I was treated great by staff and my service was taken care of promptly. Thank you!

Brian Cousino

24 de abr. de 2015

I was very pleased with the service, the timeliness, and the cleanliness. I will definitely keep coming.

Suzanne Monaghan

23 de abr. de 2015

Andy Omler is awesome. He immediately recognizes and greets me every time he sees me; he even remembers details of past transactions--wow!--I forget some of this stuff! He's helpful and honest. I forgot to remove my iPass transmitter from the windshield of my previous vehicle; several people helped me immediately to get the car and remove the device. Friendly. Interested.

John Burman

23 de abr. de 2015

2015 MKZ. Car had tire damage from pot hole(s). Service was excellent. Ordered tire & was in within 12 hours. Changed in short order. Service team very friendly.

Elton Hedges

17 de abr. de 2015

Staff was very helpful when checking in and cashing out.

Eva Wellhousen

11 de abr. de 2015

My Husband and I have ALWAYS gotten the very best service from Friendly Ford in Monroe, MI especially from salesman Al Liparoto. Recently, both my husband and I each leased an Escape and Al worked diligently to make sure we got what we wanted at the very best cost. Thanks Friendly Ford and Al!

Betty Durocher

7 de abr. de 2015

Excellent experience at the dealership. I had a recall on my vehicle and it was taken care of quickly.

Super Girl

7 de abr. de 2015

The staff is pleasant whenever I come for service. I enjoy that I am consideredfamily. I am very satisfied with the service. Thank you

Jennifer M

2 de abr. de 2015

My sales person (Al Liparato) was amazing to work with and was extremely helpful. He quoted a lot of different vehicles and mileage options to find the exact right fit for me. He was flexible with meeting times and was very timely with responses and setting up test drives for me. I'm 150% satisfied with him and will go to him for future purchases. The area that could have been improved was the detailing of my new car. There are some guys that detail cars there like it's their own car and they do an amazing job and some that just do the job. When I got my car, the windows were so streaky inside that I couldn't drive it at night. I had to go home and re-do this myself. There were also sections were the plastic wasn't removed in the car and the dash was really dusty (a week later I already had to clean it). When you're purchasing a $50k vehicle, you should get the car the cleanest that it ever could be.

Tarance Simmons

1 de abr. de 2015

It was a great experience with the salesman there. He didn't bother during the whole process of looking for a vehicle. It was at my pace and smooth sailing.

Sandra Moore

1 de abr. de 2015

Leasing a 2013 MKS, and came from Momentum Lincoln after they closed. Very satisfied with your service dept, and the staff that I have been working with. I hope I can continue to work with you on the next lease coming up.

John Meyer

31 de mar. de 2015

My husband has dealt with Al Liparato for years and years. Al is a consummate professional who always has met every single want and need of ours. He's an excellent salesman, knowledgeable and keeps us up to date on new trends in our auto purchases.Along with all of the other staff at Friendly Ford, we highly recommend you to everyone we know.This includes your service department also!Thanks,We love our new MKCRobyn Meyer

Judy Mcclain

31 de mar. de 2015

I have a leased 2014 Escape that I brought in for body work after a small accident. They did an amazing job at the body shop! The service was quick and they even cleaned the car inside and out. I was beyond pleased when I picked the car up to see it looking like brand new. The lady, Vicky I believe was her name, I spoke with at the front desk was very nice and helpful. Had such a great experience!

Patricia Schooley

29 de mar. de 2015

You have clean, well lighted facilities and I don't need to wait to be seen. Pleasant, helpful staff.

Carol Larnhart

26 de mar. de 2015

Everyone was helpful, made it possible to lease 2015 Fusion for my daughter.

Nicholas Dulemba

26 de mar. de 2015

Having this van for only a day, I think after I go on a trip soon, that would be a good judge of the car. I'll write then.The whole attitude of the dealership was rewarding. I did call a couple other dealers, but they never returned my calll, Your people always rang me back in a short time. Thanks

Jay Houston

24 de mar. de 2015

My wheels and tires were stolen off of my 2015MKZ. The car also sustained body and structural damage as a result of the theft. Don Herkimer and Vicki Moore took very good care of me and were immensely helpful, in terms of scheduling repairs, insurance adjustments, etc. Also, the staff in the body shop did a superb job making repairs. The car is "like new" after repairs were made.

Thomas Bale

24 de mar. de 2015

No problems. Everything great.went for service. Everything went as the service attendant said. Very pleased.

Patrick Stolkey

24 de mar. de 2015

Wonderful knowledgeable sales team. They know their products well. Their passion for the Ford line of vehicles is obvious. IL

Christine Pritchett

24 de mar. de 2015

In and out 1.5hrs,not bad for mid morning.over all good job

Mark Wellhousen

24 de mar. de 2015

We appreciate the Staff's willingness to stay past 8:00pm to make the preparations for us to lease another new vehicle, but then to take the time to thoroughly explain and demonstrate the features of the vehicle we were already taking delivery on. It is because of the care of our salesman Al, and the fairness of the used car manager, that we are purchasing (leasing) 2 new vehicles, and not just one. This extra service made the delivery of our new Car a great experience. We will continue to refer Al to our family and friends looking for a new or used Car.

Marvin Miller

23 de mar. de 2015

I had no problems. My car was washed and cleanedWe just had the car in for an oil change

Lori Ferguson

23 de mar. de 2015

We brought my Ford Edge to have the oil changed. The service was great - as always. The car was ready to be picked up when they told us it would be. When they brought out the keys we were told that everything looked good.

Katelyn

23 de mar. de 2015

I have a 2012 focus and had it serviced for my 30,000 mile checkup. Staff is always friendly and does a great job. Special shoutout to Al L. and Neil H.!

Mike

18 de mar. de 2015

A very welcomed used vehicle purchasing experience. I felt very comfortable working with John Riley.......as he is a very patient man while working with me. As a first time buyer from John, I would drop in from time to time to look at a Ford P/U (I was in no hurry to go in debt). In January,2015 I found what I was looking for and John took care of the rest. I felt very relaxed working with him and will continue to do so. He is a contributing asset to the Friendly Ford Team.

manitowcman

18 de mar. de 2015

My sales experience was very upfront and honest. Rob did a very good job to get the loan I wanted and the terms I wanted. Thanks again.

Melissa Scully

18 de mar. de 2015

The service area is very clean and the service people are very friendly.

Michael Mott

18 de mar. de 2015

Oil change! Next time I'll do the works. Normally go to a quick change and spend WAY to much

Roger Benyo

18 de mar. de 2015

If this is for the work done on my club wagon -- the work was done quickly and efficiently.If this was for my Fusion oil change, I was equally satisfied with the service.

Jerald Winkelman Jr

14 de mar. de 2015

The service staff was very helpful with a non ford vehicle

Gregory Venzke

14 de mar. de 2015

Everyone was very friendly and professional. Did not have to wait very long

Christine Jarrait

13 de mar. de 2015

Mike Drake at Friendly Ford of Monroe was terrific.He was very knowledgeable and sincere.He was patient with ALL my questions.Please know that he is helping with the lease of a Fusion this time around.

Jeffery Hardy

12 de mar. de 2015

My 2008 Escape was brought in for a recall on the power steering. After reading all of the comments on line I was very apprehensive to have the recall done. But when the power steering quit working completley I didn't have much choice! Dan in service assured me that the issue would be repaired, and it was. Part of the recall involved the complete steering column and the part was ordered on Monday afternoon and the job was completed and ready for pick up early the next afternoon. And while the vehicle was there I also had the transmission serviced. I would recommend Friendly Ford to anyone needing repairs done on their Ford car or truck.

Sandra Pierce

11 de mar. de 2015

The service was efficient and the staff were professional.

Michael Rush

10 de mar. de 2015

generally ok a length of time it takes to service now has increased dramatically since they became Lincoln as well.

Rose

10 de mar. de 2015

JOEI WAS EXTREMELY HELPFUL AND PATIENT WITH MY SHOPPING. MOST OF OUR CONVERSATIONS WERE ACTUALLY EMAILS. I WAS GOING BACK AND FORTH BETWEEN AN EDGE AND EXPLORER. I BOUGHT THE EXPLORER. SHE IS VERY KNOWLEDGEABLE OF THE SETTINGS ON THE "MY TOUCH".

Joseph Sears

9 de mar. de 2015

Parts were not in stock, so I have to drop the truck off again. In speaking with the service department they have this same issues with other vehicles 3-4 times per week. If the problem is common, why would you not keep parts in stock?

Linda Campbell

4 de mar. de 2015

Mike Drake was very knowledgeable and helpful. All staff was very friendly and helpful

Frank Rigger

3 de mar. de 2015

Service was GREAT: Lost my brakes on way to work they took me right to service and a few hours later 2005 Escape was finished. Friendly Ford has been great with service. This is where I buy my trucks. Thanks

Mary Zagorski

1 de mar. de 2015

The MKZ is art on wheels...it is absolutely beautiful in every detail!We always deal with Larry Middleton and very much appreciate his efficiency and insights into the products and process.The folks at Friendly have always gone above and beyond, and we would not buy a vehicle anywhere else.

John Bourbina

26 de feb. de 2015

The service was done to my expectation but the wait time for the works is so very long.

William Boberg

25 de feb. de 2015

I was happy with the service. I came in without an appointment but was taken care of right away. Normally I get a car wash but assumed the weather was the reason for not getting one this time.

Bruce Herr Sr

24 de feb. de 2015

The purpose of my visit to the dealership was to have a new tire mounted and balanced on my car. I had to utilize my temporary tire as a result of a tire failure. Mounting and balancing the new tire on the rim took place with no issues.However, when I arrived home, I checked my trunk and found that the temporary tire and the jacking components were lying loose in the well below the floor of the trunk.These items should have been put back correctly and fastened down as they are when normally stored.If these parts are left loose in the trunk by your staff, I feel the vehicle owner should be made aware so it can be properly addressed and not left for discovery at a later time.I am submitting this simply as a learning opportunity for your Service Department staff.Thank you

David Hance

21 de feb. de 2015

All good...... why do i need to have at least 50 charaters?

Jenna Addy

20 de feb. de 2015

I have been working with Andy Omler when he just started at Friendly Ford!! The first purchases working with Andy was F-150and expedition all in one day! Then I leased a focus!! Now I'm im a awesome Fusion!! Been a pleasure see you in 2 years!!

Dennis Henning

19 de feb. de 2015

Employees are polite and very efficient. I like how you have a rewards system and the cost is reasonable

Charles Hehl

18 de feb. de 2015

Service was excellent as was the staff........................................................................................................................................

Lenore Wood

14 de feb. de 2015

quick service, waited on my immediately called when my car was done.

Ann Swartout

12 de feb. de 2015

always very kind and polite. and the car is always clean when I get it back

Cheryl Riggs

10 de feb. de 2015

I just leased a 2015 Explorer. I am in love with the vehicle! My sales Associate was very informative and easy to work with. He was great in explaining the vehicle's features and assured me that I could call anytime with questions. The Finance office staff was friendly and easy to work with. I will definitely continue to shop at Friendly Ford Lincoln.

Jerry Cobb

9 de feb. de 2015

Service was good A little higher then local oil change places

Lance Crissman

6 de feb. de 2015

we were very pleased as always with our service. Dan Ortiz and all the staff always listen to our concerns and take care of our vehicles. And thanks to Rob Walker we have 3 very fine Ford products. Esp loving the Lincoln! Thank you The Crissmans

Diane Heck

6 de feb. de 2015

I have a 2014 Escape which I purchased this summer. I had it in for it's first oil change and tire rotation. The service was great!

Anne Simpson

6 de feb. de 2015

Other then the Waite for the part that was on back order ( and i know you could do nothing about that ). I was very happy with the service. Everyone was very nice and helpful and my car runs great. Would definitely bring my car back to be serviced and tell others to also. Thanks !

Milton Fisher

6 de feb. de 2015

Wonderful sales person Andy Omler went out of his way to find my vehicle.kept in touch with me .

Jacqueline Wellman

4 de feb. de 2015

I was very happy that the replacement of the rear window on my F-150 was included in my lease and that I was able to have a loaner vehicle while the work was being done. Thank you!

Bradley Bondy

4 de feb. de 2015

my old friend Tom B. retired so I bought a flex at another dealership. Then I went to your dealership and leased a 2013 truck. Andy was excellent to deal with. Your service dept. has improved greatly. I will use it from now on.

Susan Matthews

4 de feb. de 2015

Was taken care of promptly and with courtesy. I have always had a good experience at Friendly Ford.

Matthew Hall

2 de feb. de 2015

Corey Jones took my information and kept me informed of the service being provided on my 2014 Fusion. He was professional and provided OUTSTANDING Customer Service!

Karl and Lichele Bausman

30 de ene. de 2015

This is not the first car we purchased from Friendly Ford. We really like the dealership. We were able to browse the lot, without being pressured to buy. Once we decided what we wanted, we went indoors and met Dave Perry, who became our salesman. We quickly learned that he had sold cars to several of our family members over the years. We liked him instantly. He was professional, friendly, and courteous. He listened to our needs and worked the deal to meet our needs. When the car was delivered, it was perfect. He took the time to go over all of the details/specifics of the car. These days your car is a computer and it's amazing how they work! It's not like the days you just got in and went, where everything was simple; there's a lot more to it! It's much more fun! So you want to know the specifics/details on how to work everything! Great dealership! Great salesman! Thanks, Dave Perry!

Glen & Janet Hoffman

29 de ene. de 2015

The Friendly Ford Service Department is awesome! Always prompt and professional. Mike at the service desk was so accommodating.

Kenneth Marshall

29 de ene. de 2015

2015 Explorer, leased, salesman exceptional!! Next day delivery after first visit, outstanding!

Edward Mason

27 de ene. de 2015

little slow to just get the oil changed but other wise good

Gary Straka

26 de ene. de 2015

I was at friendly ford about 45 minutes had a coffee read my book looked at the cars everything was good as always

Mark Webb

26 de ene. de 2015

Friendly Ford Monroe as always did an excellent job and the staff was very courteous and professional with my routine maintenance on my F150!

Walter Dindoffer

26 de ene. de 2015

They did a fine job, got me in and out as quickly as possible.Thanks,Walt Dindoffer

Cynthia Kreichbaum

24 de ene. de 2015

Service was good. Everyone was very helpful and accommodating.

Benita Bressler

23 de ene. de 2015

They did an AWESOME job of fixing the dent & scratches!!!!! Great staff.

Priscilla Krolikowski

21 de ene. de 2015

I was very please with the associate and service that I received in a pretty quick visit.

Michele Jeffery

20 de ene. de 2015

The people working in the service department and the cashier a very accomodating. I always take my vehicle to the dealer for the works oil change and they always get me in and out within an hour. I always seem to have member rewards that make my oil change the lowest cost or sometimes even free.

Stan Croy

19 de ene. de 2015

AS always nothing but the BEST !!!! MY F-350 my be a 1996 but your service team always treats me like it's new .... !!!!

Deborah Scheich

16 de ene. de 2015

Excellent staff and service. Oil change was done in a timely manner. thank you!

Timothy Cowman

16 de ene. de 2015

Friendly Fords did a very good job fixing my Flex,

Susan Blackmore

15 de ene. de 2015

Excellent experience. Was told vehicle would be done with oil change in 2 hours. They called for me to pick up vehicle exactly 2 hours later. Thank you.

Susan Pickens

14 de ene. de 2015

I was there for several recalls on my 2014 Escape. Service was friendly and as quick as possible. The service tech was pleasant and explained what was done. I did not need an appt and just drove in for service

Daniel Malvitz

14 de ene. de 2015

Excalant service and good people. Awesome help got me what I wanted

Willie Jones

13 de ene. de 2015

It was very good. Laura Kern did a great job. I will always keep going back there when my leases are up.

Barry Mceachern

13 de ene. de 2015

on thursday 1-8-14 the battery was dead and i called for sevice. jump started . car started. was told to run engine 30 min. which i did. in the afternoon car started and went to grocery store. battery dead when we wanted to come home. ford service came and got car started. came home. called Al Liparoto. he said he would some one come to our house and get car fixed. next morning a nice young man (i didn't get his name) left his car and took ours to your shop. returned short time later and he said battery was bad and they changed it. no trouble since.

Loretta Ciantar

8 de ene. de 2015

Came in for my scheduled oil change and as usual asked if my tires needed rotation. I tell them if it's due then "yes" take care of that too. Upon completion and checking out to pay the support staff always takes the time to check my "ford advantage rewards" and let me know that I had $19.00 I could use toward my oil change - which I used. My total bill then came to $27.86. At the time of leaving the dealership my thought was it seemed like a high charge for just an oil change. Upon arriving home I called the service department and talked to Dan who told me I was charged for my tire rotation but I purchased my tires from Friendly Ford and should not have been charged this. I will be credited $10.00 back to my advantage rewards account but my concern still is that when my service record is pulled up why it wouldn't be noticed that my tires were purchased there. If it's my responsibility to inform the technician that when a tire rotation is required I advise them of the tire purchase through Friendly then that's fine and I will do that in the future. Dan in Service assisted me when I made the tire purchase so he was aware but I'm still wondering why when my service record is pulled up a techican wouldn't see that the tires were purchased there. My car has never been serviced any where but Friendly Ford and I will continue my service at Friendly. Thank You

Jane Manor

7 de ene. de 2015

I purchased a 2013 Ford Edge from this dealership and I have been extremely satisfied both with the personnel and service I have received - above and beyond.

Penny Bodell

5 de ene. de 2015

My husband brought my MKX in for an oil change. When he picked up the vehicle he found the entire vehicle was spotless - including the tires! Thank you so much for taking such good care of your customers!

Guadalupe Rios

2 de ene. de 2015

Excellent service. Good job. Appreciate that the car is washed when being serviced.

Brenda Brosamer

1 de ene. de 2015

Very professional and helpful. I would recommend Friendly Ford to my friends and family.

Elizabeth Spillson

31 de dic. de 2014

Very professional, informed and great service. No problems. Thank you!

Sandra Moore

29 de dic. de 2014

I am always satisfied with service and staff. Appreciate the fact that I can depend on all aspects of excellence when dealing with Friendly Ford. I am leasing a Lincoln MKS.

Robert Gibson

24 de dic. de 2014

Friendly Ford always does a great.Merry. Christmas to all at Friendly. FordRobert Gibson

Donnel Hill

23 de dic. de 2014

Came in for new tires. Great experience from ordering all the way to paying. Everyone very helpful and "Friendly"

Randy Goins

20 de dic. de 2014

Ford Escape. Service was excellent, staff was informative.

Stephen Boteler

19 de dic. de 2014

The one thing I do not like is the fact they do not call you when the vehicle is ready. I was told it would be ready in 1-1 1/2 hours and two and half hours later I call and they inform me it is ready now. They did not call me when it was ready.

Thomas Smith

15 de dic. de 2014

The service people are always friendly and answer my questions

Mollie Wood

13 de dic. de 2014

2015 Ford Escape saleman Dave Stokley was wonderful! !! Paperwork was ready when we arrived he provided lots of information on the 2 vehicles we were looking. He was very patient while showing all the technical features of the vehicle. Encouraged to come back if any questions! !!

Paul Liedel

12 de dic. de 2014

Great experience. Car Wes ready along with paperwork. Good work!

Cathy C

8 de dic. de 2014

We got our new MKC in October and absolutely love it! We had an issue with one of the speakers but we took it to Friendly Ford/Lincoln in Monroe, Mi. and they got it taken care of so now the issue is resolved completely. They even went so far to get us in at the last moment in the last hour of their evening when we picked up a nail in one of the tires and got it taken care of for us right then and there. I can't say enough about how pleased we are with the service we've received from the guys at Friendly Ford/Lincoln!

James Polce

19 de nov. de 2014

Good salesman and service! The place is always clean, friendly with plenty of stock to review!

michigancos

17 de nov. de 2014

This is how buying a car should be. Andy did everything I needed him to do to get me in the car I wanted to be in.

servo24601

14 de nov. de 2014

Bought my second used car at Friendly Ford and can't say enough about the used car salesmen. Had two different salesmen and both were friendly and really helped me make my decision. Very happy and would go there again.

meason

10 de nov. de 2014

From the day I walked onto the lot to the day I picked up my 2012 Fusion, the sales experience was great. Rob was helpful but ont high pressure. He was up front, as far as I can tell , and I would work with him againe, Thanks Rob.Mark Eason, Monroe Michigan

Robert Badgley

15 de oct. de 2014

Everyone I dealt with did the job as they should. I had no problems at all. Keep it up.

Robert Badgley

14 de oct. de 2014

I purchased a 15 fusion to replace my 14 fusion which was totaled. Laura Kern quickly located a 15 Fusion the same as my 14. Everyone I have dealt with have very helpful.

Paul Iott

3 de oct. de 2014

Leased a 2014 ford fusion, service was great and staff very helpful.

Bradley Drummonds

28 de sep. de 2014

Hello i purchased a 2014 f150 and my salesman was and still is the best!! Even after i took delivery he is always there for questions and concerns. I am very satisfied both with my truck and the service friendly ford provides.. Thank you very much for making me feel like i was the one that matters..

Shawn Steffes

27 de sep. de 2014

just had a recall. service was quick .staff was friendly

Donald Grego

24 de sep. de 2014

2014 F-150 FX4 service was excellent as usual, I always come back to buy from Al Liparato, always takes care of me, always a pleasure to deal with, love the truck!

Jill Brumley

23 de sep. de 2014

The gentleman that took care of my vehicle was awesome. He knew I was in a hurry and did an awesome job at getting in vehicle in and out. Thank you!

Meagan Ferguson

19 de sep. de 2014

Service was great! Had some recalls that needed to be taken care of. Transport service was really helpful. Thanks!

Theresa Pritchett

19 de sep. de 2014

My Salesman, Dave Stolkey was great! No pressure...I told him nobody would know he was a car salesman! HAHA The worst part of buying a car has always been the rude pushy salespeople. Dave deserves a gold star.

David Boron

19 de sep. de 2014

Was something left on the fender, not sure what it was, a sealer or something streaked down the side. Looked like a giant scratch but it rubbed right off.

Donna Amix

18 de sep. de 2014

Was a good experience had to leave the car but got a ride home and it was finished in a few hours.

Anthony Bacarella

18 de sep. de 2014

Low tire icon came on, brought car in and problem fixed ...... Took less than hour ...... Every thing checked out ok, excellent service and staff very helpful. 2014 escape.

Jeffrey Kecskes

17 de sep. de 2014

Prompt responses. It's always nice to talk with Mike drake.

Thomas Spain

17 de sep. de 2014

Always get oil changes at your dealership. I trust the techs to let me know of any problems.

Edna Hultberg

17 de sep. de 2014

Leasing a Fusion. The sales rep. (Andy) was most helpful in helping me choose another vehicle. From the moment I drove that car-I was at home-extremely comfortable and very easy to drive-love some of the new features on auto. Extremely happy with my choice!!

Linda Regelin

17 de sep. de 2014

We have bought a number of cars from Friendly Ford. During all those years, we have been satisfied with the buying process and service. We will continue to purchase ours cars and have them serviced here.

Anne Noland

16 de sep. de 2014

Corey, from your service department checked me in and checked for recalls, of which I had two on my Escape. The service was prompt and efficient. Corey was very polite and professional.

Gary Burgard

16 de sep. de 2014

F150 FX4 Sometimes it takes way to long for a oil change, might need a different system for getting oil changes done otherwise Awsome!

Gregory Drudi

15 de sep. de 2014

No problemsFriendly & courteous servicePrompt & efficient

Donna Amix

15 de sep. de 2014

I had a very pleasant experience when I purchased my 2014 Escape. Dave Perry was extremely helpful and I would recommend him to anyone who needs a new Ford.

Mark Mckinney

12 de sep. de 2014

I purchased a 2014 Fusion Hybrid and couldn't be happier with the car and the excellent staff at Friendly Ford. I have purchased several vehicles over the years and many of my family members have ad well. We are very satisfied and will continue to come back!Mark M.

Samuel Lazette

11 de sep. de 2014

Salesman has always been friendly,courteous and very well prepared. He had everything ready which made the sales experience fast and pleasurable.

Ron Breitner

10 de sep. de 2014

A truly GREAT company. The best vehicle selling building I've ever been in. The people that sell me anything there, a new vehicle or vehicle repairs or anything else, are the best I've ever used. I'm very happy with Ford products and have only used Friendly Ford since the Momentum Ford company in Monroe had shut down their company. I believe to stay with Friendly Ford and hope my wife keeps using it like she has been doing.

Brian Finn

10 de sep. de 2014

I was taken care of right a way you made it a good experience.

Bonnie Shinevar

10 de sep. de 2014

The staff was very helpful and nice, the coffee was very good - thank you. the servicing I feel very confident with. Thank you,

John Barnier

10 de sep. de 2014

Felt like I was well taken care of. Only thing is usually they wash my truck and they didn't do this. But happy with service and was a little faster this time.

Kevin Barned

10 de sep. de 2014

Very helpful, service took a little long but it was all completed right. So peace of mind that quality went into my service.

Wendy Nibarger

10 de sep. de 2014

Words cannot express the AWESOME service I received from my sales person Dave Stolkey at Friendly Ford. With having a dealership right down the street from my house I still continue to go back to Friendly Ford due to the AWESOME service. Dave always goes above the next step from when I have to order to the day I pick-up. Dave always looks out for his customers and makes sure they are happy before they order or leave the dealership and always gets them the best deal he can. I always pass his name out to friends, family or people I meet on the street, in the grocery store who are looking for a vehicle. I tell them it might be alittle out of your way but in the long run you will ALWAYS be HAPPY with the service you will receive from Dave. I work for the President of Ford Global Customer Service and always come back and tell him how nice it is to have a Salesperson who cares, follow-ups and I can trust with my heart. I don't even have to get my husband involved because he knows Dave will get me the BEST DEAL. Our Dealerships need more Salesperson like Dave Stolkey. Keep up the GREAT work!

Terri Dupont

9 de sep. de 2014

My 2012 Fusion had transmission issues so I worked with Dave to buy a new Fusion. I loved working with Dave and I love my new car! I have already recommended both your dealership and Dave to others!

Stephanie Webber

9 de sep. de 2014

This time my wait was very lengthy. I would have appreciated the service manager, Mike, telling me this upon my checking in considering I told him I was staying. I waited 2 hours without any explanation of the delay. Once I went back to check the progress Mike told me that it would still be another 2 hours. I chose to leave and return later. They did get me right back upon my return and got me on my way.The last time I had my oil changed I was in I was informed that my next oil change would be free due to my owners advantage with Friendly. I asked if the benefit applied to a diesel oil change, was told it did and would be free. This is the only type of oil change that we have you do. Upon checking out yesterday this was not the case. The cashier said that you only receive the amount for a regular oil change credited to the service, which was the $32.42. I appreciate the small discount, but felt frustrated as I was under the impression that there wouldn't be any charge for yesterday's service which was $135.00. Normally I have not had any issues with the dealership, but yesterday's events left me very misinformed and feeling frustrated.

Ronald Drake

9 de sep. de 2014

Mike Drake met all of my expectations and went to extra lengths to get me into the right car for me. I gave him my parameters and what I could afford and he found the perfect car for me.

Ann

9 de sep. de 2014

2014 Ford Focus I had an oil change and a few other things looked at. The staff was very friendly and helpful. It also didn't take as long as I thought it would. Very satisfied!!

Christ Langerman

9 de sep. de 2014

I had work done at the body shop, a visor replaced. The staff did a great job installing the new visor on time as promised. I was very pleased.

Danielle Cousino

8 de sep. de 2014

Ford escape. Came for an oil change and to make an appt for a recall I had. They did the Recall that day without an appt. that was great. Teller that checked me out afterwards was rude though. Acted like she was bothered that I came to pick up my car.

Alicia Riggs

8 de sep. de 2014

The dealership did an amazing job. My service writer was very helpful as well. I thought I was going to be without my own vehicle all weekend and ended having it all done the very next day. My only issue came from the fact that I had to use Hertz. As someone that comes from a union household and has only ever driven Ford vehicles I was not very happy when I had to use a foreign vehicle from Hertz. I was only given the option between one tiny foreign car or another even smaller foreign car. Not to mention I have four children and was in the smallest vehicle possible. If a Ford dealer is going to be using Hertz I think they need to make sure that their customers are being put into American cars. Other than that I had an amazing experience and would recommend this dealer to anyone.

Stanley Rogers

5 de sep. de 2014

we purchased an Escape from Allen Liparato who sold us are first Escape and if I need another he will sell me that one also. Allen finds out what we want, what we can afford and handles all details IF HE CAN. I know he will not hard sell. I like that.

Randy & Diane Harris

5 de sep. de 2014

1] staff friendly.2] called sooner than expected.3] the vehicle appeared cleaner than when it was left.thanks,

Judith Kecskes

5 de sep. de 2014

They handled the Explorer's recall problem quickly.

Dennis Fiscus

5 de sep. de 2014

I interfaced with Mike in the Service Department yesterday. He's a Great addition to the Service Dept... Very impressive!This survey is much better than previous versions, but I have no idea what you want in "Title". How about "Survey". Assuming the "*" means "required", you have it on everythingbut the "Title". Maybe the "*" means, "Not Required"?????

James Sherman

4 de sep. de 2014

Mr. Liperato was very helpful in scheduling test drives when it was most convenient for us in a vehicle that was in stock. We were out of town for a time and really appreciated the vehicle being held for us on our return. He covered all of the features of the car at delivery and remains available for any questions or concerns that we might have. We leased a 2014 Escape Titanium and really like the car.

Sandra Moore

4 de sep. de 2014

The Staff is very professional at all times. Carl and Al are always helpful if I have any problems.We lease a MK-S and have even at Momentum before it closed, so we followed Carl and Al to Friendly.

Susan Lewis

4 de sep. de 2014

I was in for an oil change. Only took a half hour! And the car was washed:-)Staff is always friendly and courteous.

Thomas Temperley

3 de sep. de 2014

The service I received on my Flex was successful in every way.Just what I should expect from my Ford dealer.

William Boberg

3 de sep. de 2014

I have had my vehicle serviced here many times. people are always courteous and friendly. Appreciate the comfortable waiting area and the free wifi.

Stacy Goedert

3 de sep. de 2014

We came in for an oil change but our service advisor reminded us of a recall repair on the transmission. He told us that he noticed it when pulling it out and suggested we get it in for service ASAP. Thanks!

Marc Grove

3 de sep. de 2014

I had the Works done for an Oil change. It said they checked all lights and turn signals but on the way home it was noticed that a stop/blinker light was out. Otherise great service.

Jeanette Boudrie

3 de sep. de 2014

Haven't picked up my Fusion yet. I will by the 15th. My sales person was excellent. Knew what I wanted and found it for me . Didn't pressure . Had along test drive which is great for a women. The Fusion was a great car for me. Fits my needs well. I lease and put every few miles on it.

Loretta Ciantar

3 de sep. de 2014

The Shuttle driver - Kenny - very personable. Friendly Ford outdid the lowest bid I received from a tire competitor and I was totally pleased with all aspects of the level of service I received.

Robert Cebina

2 de sep. de 2014

The staff was friendly and helpful. The service was top notch.

Vicki Reaume

2 de sep. de 2014

Michael took excellent care of me. He greeted me immediately and was extremely friendly and knowledgeable. He personally called me when my car was ready to be picked up and went the extra mile to have my car cleaned and shined. He was wonderful!!!!

Kathleen Pearch

1 de sep. de 2014

Average. Car was not ready when I thought it would be, however I did not give them a time nor did they. Worked out ok. I pick it up the next day. Appreciate the shuttle service.

Bradford Lewis

1 de sep. de 2014

The staff was courteous and helpful. Car needed an oil change and tires rotated. This service can sometimes require a wait time of one and a half hours due to the volume on business, but the service writer was able to have the service completed in less than an hour.

Lenore Wood

29 de ago. de 2014

Michael Drake went above and beyond on customer service. I saw my car at Toledo's Lincoln dealer and brought him the sticker. I wanted to purchase from Mike because of my other Lincoln, I was his loyal customer. Mike went on line and found the same car in Grand Rapids, had someone pick it up. Excellent customer service, awesome car. Nicer than my 2012 Lincoln hard to believe! Lenore

Jennifer Hooker

29 de ago. de 2014

Always happy with service at Friendly Ford

Jerry Sharp

29 de ago. de 2014

fast and nice. Dan was my service man and he did a awesome job great employee

Christopher Leidel

28 de ago. de 2014

14 Ford Fusion was purchased. Service was excellent. Al Liparato is a great asset to Friendly Ford. He was very thorough and followed through. Financial department was also very informative and easy to work with.

Jeffrey Grow

28 de ago. de 2014

They were very fast and efficient

Cindy Cordts

27 de ago. de 2014

I purchased a 2014 ford escape and I love it . Al Lipporto was my salesman he was great. I had 2 recalls on my vehicle I took it in it was promptly done by Martin Smock. My experience was great and I recommend Friendly Ford Lincoln to everyone.

David Johnson

27 de ago. de 2014

Your dealership always provides great customer service and you leave satisfied with a vehicle cleaner than when you brought it in.

Jennifer Poupard

27 de ago. de 2014

I purchased my 4th Escape which I refer to as my Great Escape. My great escape is the titanium and my first. I did not like the 2013. But I am loving 2014. Andy my sales person called me about early turn in along with being cheaper. I got the car in 2 days. I left my old one being fix due to 3 recalls so no love lost there. Thanks Andy, you rock!!!

Judith Sawyer

26 de ago. de 2014

Already did on previous page ? ?

Dennis Langland

26 de ago. de 2014

Very quick service during my last oil change. Good delivery of possible repairs in the near future.

Brian Kuderik

25 de ago. de 2014

I have a 2014 Focus SE in Sterling Gray with the Appearance Package.The staff was helpful and very understanding. The service was top notch except for one little glitch. That glitch being when they were detailing the car, they left a few scuffs on my seats as well as, what seemed to be, grease marks on my head liner. They were easily cleaned up, but it was a bit of an inconvenience.

David Lillie

25 de ago. de 2014

I brought it in for an oil change, and when it was over my car had also been washed. I'd been meaning to get it washed and then presto, it was just done for free. Considerate and convenient!

Shawn Mcgrath

25 de ago. de 2014

Fast and convenient.

Judith Weiss

24 de ago. de 2014

2011 ford fusion - staff gave me a "finish" time and it was ready by this time. i appreciate that i did not have to wait hours. this also included a recall repair. staff has always been very polite and helpful with any questions.

randy goepfert

22 de ago. de 2014

Rob Walker was by far the most honest salesman I have ever had the pleasure of working with. He was also very patient and not rude or pushy at all as most salesman seem to be. I would gladly work with him again and recommend him to others.

Chuck Wilson

22 de ago. de 2014

Bought the focus for 2 reasons: 1) fuel efficiency and 2) 0% financing

George Hauf

22 de ago. de 2014

I brought my 2012 Taurus in for a defective right passenger door handle. The door handle was replaced after a new part was ordered. I was very satisfied with the service.

Denise O'Harrow

22 de ago. de 2014

Had "the works" done on my truck, and asked them to check my high beam lights. They said they were fine. Now the mileage,trip check no longer lights up.Took it back Wednesday,have to take back in Monday. Very inconvienced for something that was fine when I took it in

Michelle Swartz

21 de ago. de 2014

I leased a 2014 Ford Escape SE. I love it! The service and staff were excellent. I worked with Larry Middleton and he always is very helpful and accommodating. He does a really good job in finding the best vehicle for my needs and my budget. Everyone was great - thank you!

Robert Nietubicz

21 de ago. de 2014

My Explorer is getting old. It has 120,000 miles and things are starting to go wrong. I had put my explorer in the shop there at Friendly Ford twice and mentioned the problem that I could feel when making slow moving turns. Each time they did major, expensive work that did not fix the problem. This time they did fix the problem and yes, it was expensive again. The problem is gone and I am very heppy about that but in doing the repair, the wheels are either not in alignment or needs to be balanced. I took it back and they could not do it quickly (said it would take all afternoon). They told me to go ahead and drive it (even at high speeds) and that it would not hurt the car to make it shake and vibrate. And, even though I told them that the new problem was not there before the repair, I got the distinct impression that there would be addition charges to make it right again. I have not brought it back yet so I am not sure if they will indeed fix it free or charge me. Am I happy??? Not sure. Will I buy another Ford??? Not sure.

Scotty Davidson

21 de ago. de 2014

Service was great as usual at Friendly of Monroe

Glen Hoffman

21 de ago. de 2014

Staff is always helpful and professional. Excellant service department.

Felicia Scherff

21 de ago. de 2014

Every one was very helpful did a good job and fast.

Michael Goode

20 de ago. de 2014

They. Did. A first class job repainting the tail gate of my 2011 f150 ford

Beverly Tipton

20 de ago. de 2014

Recall repairs (2) for my 2014 Escape. Bonus was I needed my 1st oil change, which was done with 1 of the recalls. Fast & friendly service department staff! Thanks--LOVE my Escape!!

Cindy Cordts

19 de ago. de 2014

I had 2 recalls on my 2014 ford escape upon taking the vehicle in they were both done promptly by Martin Smock. I purchased my vehicle in March 2014 and I had a great experience and continue to.

Lila Breitner

19 de ago. de 2014

Check the car over really well and found a small leak. They think it is fixed. Yeah! Did an amazing job on the car wash. Thanks guys!

Michelle Jeffery

18 de ago. de 2014

They got me in and out very quick.

Anne Simpson

18 de ago. de 2014

The staff was very nice and very helpfull. I am very happy with the service also

AndyB

28 de jul. de 2014

I recently had a problem with my transmission in my Fiesta & the service department did a great job repairing it works like new without any issues. Service department personnel are professional & knowledgeable. In the sales department you can't go wrong with Karl Keck, great to deal with, he knows all about the cars features and getting the deal done. Very professional, outstanding salesman!!!

Betty M.

21 de jul. de 2014

A little over a year ago I purchased my car from Friendly Ford. The nicest salesman, Andy Omler, helped me. He was very patient and never rushed me when I test drove several vehicles before settling on my Ford Edge. Recently the 'change oil' light came on and I took the car into the Service Department. They were extremely friendly and got the job done in less than the 1 hour estimate they had given me. I opted to also have the tires rotated (only 7000 miles on the car but what the heck ... stay ahead of the game). To my surprise the oil change didn't cost me because it was my first and the tire rotation was less than $15. The car wash was a nice bonus. If this is the kind of after-sale service they provide, I am very happy to continue working with this dealership.

ecd1969

21 de jul. de 2014

Friendly Ford takes customer service seriously. I have never had a bad experience with this dealership or with the service/repair department. I myself have purchased two vehicles from them and my son has purchased a vehicle also. The people on the sales floor are always "friendly" (no joke) and the guys in the service department are knowledgeable and helpful. I was never one to take my vehicle to a dealership for any work, not even an oil change because customer service is very important to me and in the past I just didn't feel like dealerships gave a crap about me or my vehicle... Friendly Ford changed my opinion. While I have nothing bad to say about the dealership, I will say that I was very disappointed with the lease turn in process. Back in the day vehicles were inspected on site when you turned them in and I have since found out that that is no longer the case. The vehicle is taken by a company (don't believe they are part of Ford but not sure?) that evaluates the condition of the car. I will spare you the details, let's just say if we ever have to turn in a lease vehicle again we will most definitely take pictures of the car ON the lot BEFORE they take it away because there was damage reported that was not there when we left it there. The cost was not a lot but it's the principal of the matter! But what are you going to do... he said, she said. Is it really worth challenging? Probably not, they have pics and we do not. We will probably just pay it and be done with it... lesson learned. Just one more reason why I myself will never lease a vehicle. But Seriously Overall - GREAT dealership, AWESOME people and an AMAZING service department - please keep up the good work;)

William

14 de jul. de 2014

Salesperson was great - Andy Omler - easy to work with - very professional. Finance Manager was also great - did a great job.

Mary

11 de jul. de 2014

Andy Omler is the best. He takes the time to go over all details of your purchase and what exactly you are looking for.

Nancy

10 de jul. de 2014

Waite was not long and they also took care of my recalls that I was not aware of. Staff was very proffesional and polite.

Debra

9 de jul. de 2014

Al L. was very helpful, kind and easy to work with. The delivery room area was awesome. Very nice set up. Al's detailed explaination of the car was extremely helpful. We will certainly return to Friendly in the future.

CP

2 de jul. de 2014

Staff explained how to use the automatic start that they installed on the car.

Anthony

27 de jun. de 2014

Don Herkimer at the Body Shop was EXTREMELY helpful in expediting my vehicle repair. His secretary, Vicki was also VERY helpful in arranging my rental car for me, so I didn't have to take time out of my work day to do so myself! Thanks!!

laurencullen

26 de jun. de 2014

Rob Walker was so helpful when buying my first car. He made the process easy and went above and beyond to help me. Love my new escape!

Gary

23 de jun. de 2014

Everyone was very courteous and the job was finished in a reasonable time. The waiting room was clean and a nice tv to watch the news made the time pass quickly.

Dolores

16 de jun. de 2014

For the most part, I like not having to have an appt. I like the speed that you take my car and begin immediately. The waiting room is nice. I like accumulating points that go toward my next vist.

Michele

13 de jun. de 2014

The Salesman was very knowledgable and friendly, as was the credit manager. They made my car buying experience very easy and painless.

Brian

7 de jun. de 2014

I was not pressured into anything and they worked very hard to help me decide on and acquire the vehicle I wanted. They also showed me the best financing option to get the best deal.

Ronald

7 de jun. de 2014

Dave S. goes out of his way to find what we want. He always greets us with a smile, calls us by name, and shakes hands.

Sandra

5 de jun. de 2014

I made appt online....they were ready when my husband got there... There were cars ahead of mine but it was ready within an hour...

no name

4 de jun. de 2014

We found the car my son wanted online. Drove an hour to the dealership to view the car. Was very dissappointed to see that there was a scratch on the car that was not shown on the online video of the car. Was hoping not to pay the full sticker price on the used car. They would not come down on the price though they tried to repair the scratch. We worked with Steve who was friendly and knowledable about the car which was very helpful.

Penny

28 de may. de 2014

From the moment you enter the dealership (grounds included), you experience a beautiful showroom and friendly staff. Al Liparato is an excellent salesman. He goes above and beyond. I absolutely love my MKX. I loved my first one, that's why I came back for a second!

Marta

27 de may. de 2014

Karl Keck spent considerable time with us explaining details on various model options and spent a lot of time tracking specific car we wanted and kept in touch with all alaonog

Robert

27 de may. de 2014

Carlo was helpful in recomending the best value to me.The finance dept got me in and out in a timely manor.

Charles

24 de may. de 2014

Very easy to work with, especially our salesman, Scott Hill. This is the second car we have bought with him.

Kit

22 de may. de 2014

It was nice starting out via e mails and no pressure. Dave s was kind and understanding and very knowledgeable about the car.

dndking

20 de may. de 2014

Mr. Rob Walker was very pleasant and patience. We like to take our time with decisions and Mr. Walker was very understanding and we felt we were not rushed even though he had other customers. we felt that he was honest with the history of the truck and the best price given.

Michael

17 de may. de 2014

The salesman was very helpful and made the experience a pleasure. I will be speaking with him again when it is time for me to purchase another vehicle.

Ronald

16 de may. de 2014

We especially like our salesman, Dave Stokley. He alwayshas a smile and is glad to see us. He found our new vehicleand we will pick it up Monday.

Sharon

15 de may. de 2014

Mike Brown was excellent thru the whole process of leasing my car. All my questions were answered along with explanations of operation of my car. I will recommend him to anyone going to buy a Ford product.

Lela

9 de may. de 2014

The service dept will give you a time when your car will be ready and they always are on time. That is important to me. Also I usually deal with Dan(Ithink that is his name) he is always very polite.

James

8 de may. de 2014

The salesman Al Liparoto along with the finance team went above and beyond and far exceeded my expectations! The staff was very welcoming and Al Liparoto took the time to explain in great detail about the features of the vehicle!

Linee47

2 de may. de 2014

This was the best experience I have ever had with a salesman..ever!! Rob Walker is honest, I so appreciated that. He is not aggressive, rude, pushy...he is the real deal as a salesman and a person. He is kind, soft spoken, and portrays to the customer that he is genuinely concerned that he sells them the right car. He showed me several cars to make sure I fit in them comfortable, as I am very short. He offered me to test drive them, and when I decided on the car for me I did just that. He made a list of things I needed to do before I could have the car....a loan from my credit union, proof of car insurance etc. and to make sure these companies faxed him the proper information. He called me to tell me he had received these things and that my car was being prepared for it's trip home with me. On the day I was to come for my car, he even called me again to remind me to bring the plate off my old car...(which I would have totally forgotten!) Rob is an amazing salesman, he really, truly cares about the people he sells cars to. I will only buy my cars from him from now on and I have already passed his business cards on to several of my friends. Thanks Rob for taking what could have been a stressful situation for me and turning it into a very pleasant experience!! I should also tell you that from the minute I walked through the doors of Friendly Ford (and I had been to many sales rooms previous to coming to Friendly Ford) the people were all very friendly... and so the dealership is rightly named! Although it took me almost an hour to get there, the trip was so worth it!

Dorothy

1 de may. de 2014

My sales person Dave Perry was great. He was very informative on the lease process and how to use everything that comes on the car. Really appreciated him setting up sync for me.

Michael

30 de abr. de 2014

I went in for a simple oil change which was completed very quickly. The fact that the service writer, I believe his name was Cory went above and beyond, came out to the parking lot and updated my mom's 2013 Taurus' sync. It took around 40 minutes to complete. During the wait he was very friendly and helpful. I wanted to mention this because you probably never get to hear when one of your employees goes the extra distance. It is people like him and the service I get whenever I enter your business that keeps me coming back. I have been a customer at Friendly since 1993.

Charles

23 de abr. de 2014

Mike did an excellent job finding us the truck we were looking for! Very competent and patient with the search.

Michael

22 de abr. de 2014

Laura was very helpful; we were in and out very quick. She had everything ready when we arrived. The car was well prepared

Mary

22 de abr. de 2014

The great service. I appreciate the fact that you pick up and return my car to me next door at Herkimer Radio. It's just these little things that make people happy to come back to you!

William

19 de abr. de 2014

They told us 2 hours and it was under two and they called to tell us they were done! We told them no rush but they still did it fast! Very pleased.

Daniel

19 de abr. de 2014

My salesman was willing to look at whatever we wanted, as much as we wanted, while not putting any pressure on me.

Shauna

12 de abr. de 2014

Mike Brown took care of everything for me.He understands that I do not enjoy car buying and find it very stressful.

Shelly

11 de abr. de 2014

when they couldn't have my car done when they said it would be they offered me a loaner. when I got the car back a few things were not right and they picked it up and brought it back.

Joann

9 de abr. de 2014

It was raining outside - I had four children with me under hte age of 10. The gentleman brought my SUV inside for me to load up.

Sheila

9 de abr. de 2014

Andy Omler is the best!!! He treated me with respect , friendliness that you do not see very often. He was very knowledgably about the automobiles I was interested in.

Cory

9 de abr. de 2014

Corey was very helpful and took care of my paperwork as soon as I came in. Work on vehicle done within the time frame that I was told it would be done in.

Ann

4 de abr. de 2014

VERY KNOWLEGABLE AND WORKS WITH YOU ON FINDING JUST WHAT YOUR BUDGET CAN MANAGE AND NOT SELL WHAT YOU DON'T NEED.

Lisa

4 de abr. de 2014

Although I had just purchased new tires from you in November and had to replace one due to a slow leak on the side, the service was great. I was in and out within a half an hour. All of the Friendly Ford staff I dealt with were great.

Cindy

2 de abr. de 2014

My Salesman Al Liporoto was wonderful. He took the time and explained all. He looked for a couple days to find the exact vehicle that I wanted and than did a special order and I was able to get exactly what I wanted. Al kept in touch with me during the time of order and upon the time the vehicle came in I was notified right away. The vehicle was prepped by Martin Smock and he found a spot on the door that was a blemish and was told to me and was taken care of the Tuesday following the purchase. Great service by all. Al went over all the features when picking up vehicle and I have had a follow up call from Al and Carole. Very pleased with my experience with Friendly Ford . Thank you,

Elaine

2 de abr. de 2014

Our salesperson always seems to be right on when it comes toknowing what we want. And is very pleasant to work with andnot a harassing salesman nice and calm. Great guy.

Sally

1 de abr. de 2014

Al Liparato is the best sale representative! He knows his cars, pricing, car options and follows through on his promises. We would follow him to any dealership, but Friendly Ford is lucky to have him as an employee. Also we will continue to recommend folks to Al. We love our new Explorer!

Joseph

29 de mar. de 2014

andy was very knowledgeable and helpful on the truck i picked.he showed me the different rebates available along with the difference in fiance rates. when i pick up the truck, andy show me how a lot the electronics and mechanics work. i was very satisfied. it is the first ford i ever owned. i have been a chevy man my whole life. i am 62 years old.

Jane

25 de mar. de 2014

My experience at this dealership has been excellent. The staff goes out of there way to help and explain any issues I might have. They are professional and efficient.

Daniel

24 de mar. de 2014

The sales person Al Liparato has been helpful when we leased our vehicle and when we decided to buy. Even when I would have what would seem like stupid questions he was always extremely helpful,

Sandra

21 de mar. de 2014

Al Liparoto was very helpful and explained everything we needed to know to make an inormed decision on what we wanted.

Jamie

21 de mar. de 2014

I loved the fact that Laura Kern went above and beyond my expectations with finding a car. She gave me multiple scenarios of how I could obtain my car. She really understood what I needed.

Debra

21 de mar. de 2014

Andy was great. He was not pushy, but educated me on the various cars. He actually listened to what I wanted in a new car and was very helpful. I felt like he cared that I was happy with my selection---which I am!

Kathy poore

17 de mar. de 2014

Truck there for 2 1/2 weeks for flashing brake light changed everything under the sun.still not sure if fixed.they sure know how to give u the runaround!! I suggest crest Ford on Girbraltor..heard lots of good reviews.

Michael

15 de mar. de 2014

scott hill went out of his way to help me out. He is a real assest and the reason why I will return to Friendly Ford for my future car purchases

Judy

13 de mar. de 2014

Andy Omler always takes such great care of myself and family! I loved my Lincoln MKZ and am loving my new Escape.

Joan

4 de mar. de 2014

Alan Liparato was very good with all my questions, handling some issues I had financially, patience, friendly and pleasurable guy. He is also one very busy salesman. Thanks for all you did for me Al.

Sally

2 de mar. de 2014

Friendly Ford provided great service, they were fast, didn't have to schedule and appointment and gave us a free car wash!

Teresa

2 de mar. de 2014

Dave Stolkey was a wonderful sales rep. He took the time to make sure that i was comfortable with my decision and answered all of my questions. I could tell how much he really cared. He is a wonderful part of your sales team!!!!

Robert

1 de mar. de 2014

Andy Omler made everything so easy for us. My husband is having some health issues that we are very focused on right now. He helped us with everything.

Jeffrey

1 de mar. de 2014

FRIENDLY, EFFICIENT, STRONG FOLLOW-UP,OUTSTANDING QUALITY OF WORK PERFORMED. THE WORK PERFORMED ON MY VEHICLE WAS DONE WITH QUALITY AND SPEED. DON MADE IT CONVIENENT AND WORKED AROUND MY SCHEDULE. A GOOD OVERALL EXPERIENCE.

Kenneth

1 de mar. de 2014

The people were very polite and very helpful. The repair looks very good. To my surprise when the SUV was washed the floor mats were also washed.

Chad

28 de feb. de 2014

Dan Ortiz is always ready to make my experience a pleasure. He is very knowledgeable, and goes the extra mile to meet my needs. A particular instance was arranging for a rental vehicle when our Expedition EL was being repaired, and we were 1 day from needing it for an out of town vacation. He contacted Enterprise, and had arranged another Expedition for us to allow our vacation to be uninterrupted. I have always remembered this, and refer him to friends and family. He is an asset to the Monroe Friendly Ford dealership, and needs to recognized for his hard work. His professionalism is exemplary, and he represents Ford to the fullest. Plainly said, Ford could use a few more "Dans" in their business.

Frederick

25 de feb. de 2014

Friendly and prompt service plus you washed my car. Will tell my Ford and Lincoln friends that this is the place to go.

Monroe native

24 de feb. de 2014

I come from a Ford family and we have bought more than 11 vehicles from Friendly Ford. Overall, I am still a Ford person and prefer to buy new from the dealership. I never had a problem when buying a vehicle from Friendly Ford. However, this year we had two problems with our vehicles and had such a bad experience with the service department. The first time we took one car in for a "small" problem. The service department said it was nothing and they couldn't hear or experience the problem. Then, my husband read up on the vehicle and found out there was recall problem and took it back in. No problem we thought and the service department fixed it. However. Less than two weeks later, it happened again and this time we were charged over $700 because now something else went wrong with the car...in the same place....but they said different part. Ok, we thought, this happens. Then, the second car. When we went in to have it checked out, the service manager was rude and too busy to listen to our car problem and continued doing other work while merely shaking his head up and down to what we were saying. He didn't even try and get our business...seemed as though he would rather us leave. Needless to say, we left and will not be returning to Friendly Ford.

Anthony

23 de feb. de 2014

The service manager went out of his way to make it as convenient as possible for me while waiting for an oil change. They drove me to my destination and pick me up when the oil change was complete. That is fantastic service!

Brigit

22 de feb. de 2014

The mechanic was very friendly and helpful. He found chips in my windshield and told me that the insurance covers it. I did not know that. Fast service too.

Glenn

20 de feb. de 2014

The service men were knowledgeable and courteous. I loved that my truck got washed before I got it back. A+

Joan

20 de feb. de 2014

Friendly staff, fast and reliable. The car was done in a day and it was even washed, maybe waxed, and the inside was clean also. Very impressed.

Alicia

18 de feb. de 2014

I did like the fact that there was a room for kids since I had to bring my one year old along.

Brian

16 de feb. de 2014

Very pleasant and efficient service dept. We went in on a Saturday morning, did not have an appointment and our truck was up and running again in no time.

Nancy

16 de feb. de 2014

I got pretty quick service. The staff was very friendly. My car was ready when they said it would be. Completely satisfied.

Jessica

15 de feb. de 2014

Scott Hill was not only very friendly but he also got me in the exact car that I was looking for. The whole staff at Friendly Ford made buying my first car extremely easy. For all cars that I buy in the future I will go through Scott at Friendly Ford.

Terry

14 de feb. de 2014

The issue with my SUV, which is really a manufacturing defect, was taken care of with expert and quality work. I was suprised to see how clean my car was both inside and outside when I got it back. It was obvious that the people responsible for repairs on my SUV were interested in making sure that my experience would be pleasurable.

Zapman

13 de feb. de 2014

We were looking for a used car and had a set budget, but knew what model we wanted, so I used cars.com to find the model at a good price with almost incredibly low miles. We dealt with Rob Walker. We got to the dealership on terrible winter day, and bought the car. Others had arranged to see the car that day, too, but we had made contact with Rob earlier, and arrived first. We bought the car and were happy with the deal and customer service. The only minor observation is that the used car area is not as nice as the new car area.

James

12 de feb. de 2014

The cause of my issue was difficult to diagnose. The service manager and his guys persisted and found the cause of a troublesome rattle.

Bradley

2 de feb. de 2014

I was told 45 minutes for my oil change and that is how long it took. The car is always clean when I get it back and no one was listening to my radio because I have gone to other dealerships when I get it back someone had been listening to my radio even changing the station and the volume was very loud.

Sandra

1 de feb. de 2014

The dealer was not pushy, we got what we wanted not what he was trying to sale us. We came in and looked around one week, we came back another time to test drive something else, and week three we closed the deal We did it when we were ready to with no high pressure from sales staff.

Angela

31 de ene. de 2014

Everyone is always very welcoming and willing to listen to what our concerns about the vehicle may be.Having the wifi available makes the wait much easier.

Julie

29 de ene. de 2014

Dave Perry was very helpful, knowledgable, and personable! I felt very comfortable & not pressured to buy. I really love my NEW car! The 2013 Edge is awesome!

Ronald

25 de ene. de 2014

My salesman kept checking with service on the progress they were making with my car. The service dept. called me each day to give me updates. I was extremely satisfied with Friendly Ford's service dept.

Curt

21 de ene. de 2014

Easy drop off and pick-up of vehicle. Employees acted and spoke in a professional manner. Communication was good. I appreciate work done well, which is what Friendly Ford provides - Quality professional service at a fair price and in a timely manner.

James

18 de ene. de 2014

Our salesman, Al Liparoto, was very professional and informative regarding features on the cars we were interested in. With his guidance we were able to select a car that will meet our needs perfectly.

Not a Friendly fan

10 de ago. de 2013

We found a car on cars.com that we were very interested in. After contacting the Internet person for further information, she immediately passed us off to a sales guy. "Slow Steve" as we named him; had little knowledge and zero follow up skills in answering our questions about the vehicle. This was real important to us considering the 150 mile drive we were contemplating to make the purchase. I suggest you save the trouble and contact the next dealer before waiting for these guys to respond. We even tried to contact the Sales Manager, or anther sales guy, just to get old Slow Steve again.... I find it hard to believe in this economy fundamentals of customer service are so easily ignored. We ended up with a like vehicle closer home with great CS skills!

Alan R.

27 de jul. de 2011

July of 2011: I found Friendly Ford was selling a vehicle I had been looking for though Cars.com. I spoke to (Rob Walker) who assisted me in checking out the car. This was an amazing find. It turned out there were several other customers coming down to look at the car. Rob made note of a few minor items of concern that would be fixed. I made a deposit to hold the car, ($100 per day). I took delivery of this used car a few days later. A problem with the engine developed within a 10 miles of the dealership. Friendly Ford retrieved the car, ordered the needed parts and made the necessary repairs at no charge to me. A full refund was also offered. They stood behind this deal as honorable and as honestly as I could ever ask for. A 45 day 1500 mile 50/50 warranty was also give to me for piece of mind. Friendly Ford and Rob Walker were a delight to work with. Although I had to make several 75 round trips to finish the deal, I was my choice to buy this car so far from home. I felt that this cost was minor compared to the effort Friendly Ford had to go though to make this transaction right and a customer satisfied. I highly recommend Friendly Ford and my salesman Mr. Rob Walker to anyone looking for a New or Used car. You will be treated like a friend. Alan R. Wixom, Mi.