1485peenutt

1 de oct. de 2015

The sales people were very through and accommodating to our needs. They even went so far as to play paper airplanes with my grandson. AWESOME team!! Thank you! Our experience was with the used car sales office!!!

Amy

24 de sep. de 2015

I stopped in at Gene Butman Used Cars. I was already a little irritated from the other two dealerships I stopped in at earlier. Their sales persons were rude and I felt pressured to buy, when I really wanted to gather info first. At Gene Butman I was greeted by Mike Bartosek. I told him I was "just looking." Mike was really cool and friendly. We turned it into info day. He was very informative and helpful. I never had such great customer service before with no sales pressure to buy. I plan to come back soon to actually buy. I will definitely recommend others to Mike.

Joe

18 de sep. de 2015

if you can avoid the pre owned of these guys please do so by all means, the worst and most disturbing experience I ever had over there!! I called in for a used car and asked to get the final price over phone because they were 40 minutes drive from my place, the girl who answered was from the new cars department and she said its a company's policy not discuss or disclose any price over the phone and if I come there they will be happy to negotiate and see what we can agree on, after driving for 40 min I had one of their salesmen jumping to offer and work with me on the car, I told him I need to buy the car and am looking to get more discount on the price. he said he understands and will talk to his manager to see about that, he had 5 min there and left and went to talk to another client for about 15-20 min. while I was waiting on his disk and finally he came back and told me we cannot do anything and this is the 'Internet price' (which I don't understand what does that mean!!!) and then said that I already have people coming to buy the car with that Internet price so in another word I can take my offer and leave, had to go back for another 50 min in rush hour to get back and had to cancel meetings as I could not reach office!!! this can tell you how bad it was and how bad it made my day.unprofessional and unrespectful dealer that you can't hope to get much from them either in price or way to handle sales deals.(am not sure about the rest of the sales guys), avoid them if you can!

candy31781

30 de ago. de 2015

This is an awesome place to get a car the people were very nice and patient they know there job and how to put you in a great car. I Felt comfortable and satisfied with my car. I would recommend this place to go if you are looking for something affordable. Thank you Michael and Chris for everything and all the people there.You GUYS,ROCK!!!!!:)

Taurus SHO Joe

12 de ago. de 2015

I was in the market to lease a new car and my family has purchased cars from this dealership before. I had the pleasure of working with Josh Belisle, and the experience was fantastic. Josh listened, didn't push, but made suggestions based on my conversation. He put me into an excellent car within an hour of arriving at the dealership. The paperwork was easy and he took the time to explain everything I was signing and the variables that made up the total cost. He then took the time, even though he was clearly busy, to show me the features of the vehicle before I drove off of the lot. I typically can't stand dealing with salesman but Josh seemed very honest and it ended up being the most painless experience with a salesman that i can remember. Thanks Josh, see you again in 2 years.-Joe

Sam1979

13 de jun. de 2015

This dealership works very hard for its customers. They helped me get out of 2car payments, one of which was a money pit, the other was a roadster which, for all intents and purposes, is a summer car. My payment was lowered 200 dollars between both cars, they paid off both cars and the bill I had at the repair shop. Now I have 2013 focus with a nice warranty. Chris, Richard and Ray worked hard for me. Thank u guys.

Tarence Lyte

12 de may. de 2015

Awesome environment, willing, knowledgeable & patient Sales team!

CMB

29 de abr. de 2015

Service was performed within an hour of our arrival. The staff were professional and helpful.

Brent Jacobsen

27 de abr. de 2015

We had new tie rod ends installed, an alignment performed, and the transmission filter and transmission oil changed on an older model Explorer. The prices were reasonable and the service was incredible. We took it in in the morning, and drove it home that afternoon! Gene Butman Ford's parts and service departments support Ford eCommerce, which is a major advantage for scheduling repairs and getting them done in a timely manner. I don't like having to have my cars fixed, but when I have to, Gene Butman is the place to go.

Richard Robb

20 de abr. de 2015

Had to change salesman in mid stream, but all went very well.

Barbara Chesney

20 de abr. de 2015

We called and gave symptoms of the problem (one coil not firing) and were told (Jeff) to come in right away and they would fit us in. Josh Brice took care of us, got the part in a day, kept us posted on the vehicle's progress, and was very considerate of pricing, etc. He is a very personable AND knowledgeable person! The cashier, as always, was one of the nicest and most helpful staff. THIS is the reason we switched from Varsity Ford!

David Mccombs

20 de abr. de 2015

Scott was excellent to work with. he kept in informed while he found the car I wanted.

Michael Chumney

5 de abr. de 2015

This is my second f150 I've leased from Mike Pluta at Gene Butman and as usual they make it an easy pleasurable experience.

Jenna Preston

2 de abr. de 2015

I came into to lease a 2014 focus. There were great deals and the staff was very helpful!

Ryan Hoppe

1 de abr. de 2015

I suppose everything went through smoothly. Everyone in the dealership was very nice. Eric Ferguson is the one that helped us out. I suppose the only thing I would make it better is that because we are a busy working couple with opposite schedules I wish that we were able to get quotes through email. We had to come into the dealership in order to get that pricing

Wendy Alcorn

25 de mar. de 2015

My sails person worked with me all day to get me in a ford . Thank you

Nassir

19 de mar. de 2015

I really enjoyed my buy at butman ford, there was absolutely no pressure, I test drove 3 cars before picking my chevy malibu, no remorse car runs great. They helped me get a killer deal with my credit union, I was privately approved with a 7.2% APR Butman got it down to 3%, what a steal base on my credit history. I will refer my friends and family to butman in the future. thanks again

Errol Soskolne

11 de mar. de 2015

Very helpful knowledgeable, staff. Listened and dealt with all our concerns.

Michael Thomas Vecchio

10 de mar. de 2015

I have a 2014 Fusion and it was easy and quick to make an appointment. I had a warranty issue that was handled rapidly and completely. In fact, the vehicle was ready before they said it would be! The staff listened to what my issue symptoms were and then addressed them. Great experience!!

Paul Tait

3 de mar. de 2015

This was our first "oil change" visit with our leased Escape. Todd was very friendly setting up the appointment and helpful/professional taking care of me when I brought in the car. I couldn't have been more pleased!

Len Mier

2 de mar. de 2015

Service was great. BUT if you are not using your online appointment scheduling take it off your website. I use the convenience of online scheduling as a primary means of making service appointments, it was very frustrating when I got to the service desk and was told you don't use it, you should have called. If you would have said call for appointment I could have saved everyone problems by doing what you asked.

Susan Walters

2 de mar. de 2015

Two years ago I bought my First Ford, it was a fiseta, Erik Ferguson helped me then and Chris was thefinancal person who helped us. Now Two years later, I was in a bad accident and totaled my car, I went back to you and the same sale person and financial person helped me again. I love you guys you are great. thank you so much.

PSanders

25 de feb. de 2015

Just bought a new Focus and couldn't be happier! Staff was very friendly, knowledgeable and did a great job of getting me all the features i was looking for while sticking to my budget. Very inviting environment and would recommend Scott Egbert (Sales Consultant) and Gene Butman Ford to everyone in the market for a new or used vehicle.

Barbara Ogrady

25 de feb. de 2015

The mechanic was very polite, the services and amount of time I waited was excellent.

Crystal Boatright

22 de feb. de 2015

2015 Ford EscapeOur Salesman Chris Machalk was above and beyond. Would highly recommend him.

David Boprie

20 de feb. de 2015

Gene Butman Ford Ypsilanti Michigan Scott Egbert is a great salesperson. We are exceptionally busy people and Scott made it easy to get the car we needed. We love it, thanks to all at Gene Butman Ford. I would do it again and proably will. Dave and Martha Boprie Focus SE Hatchback.

Ramakrishnan Krishnan

16 de feb. de 2015

Awesome:-)Professiona, business-like and very prompt.Friendly people , warm environment.All my questions were answered.Everyone takes the time to see all needs are met.An outstanding role bodel for an auto Dealer and Service shopRegardsRam

Michele Mayer

15 de feb. de 2015

Excellent!! The best dear ship and the customer service is outstanding! They treat customers how they should be treated!! :)

Jeffrey Robinson

12 de feb. de 2015

The staff was great and the service extremely fast!

Alex Rusakov

12 de feb. de 2015

The only thing is that communication between the online reservation service and the dealership itself should be improved, as sometimes bookings are confirmed, but the service department is unaware of this.

Patrick Donohue

4 de feb. de 2015

Amazing, prodigious, stupendous, marvelous, I would recommend this place to anyone

Dennis Crossley

2 de feb. de 2015

Chris Machalk was the Salesman that greeted and assisted me. He provided a pleasing experience and I'm sure I will do business with Gene Butman Ford in the future and I will refer friends and family.

Jennifer Roberts

2 de feb. de 2015

I really love my new escape. it drives beautifully and sits up high. my salesman, erik ferguson was especially great. I have already recommended the escape to several teacher ,.friends. thanks for the new suv.

Carol Mueller

26 de ene. de 2015

Nothing to really say, except that service is always "best practice" and excellent.

Lois Jared

21 de ene. de 2015

I took my 2014 Taurus in for oil change and recall on license plate lamp and was in and out in little over an hour. Car was brought around to the front for me when finished. Very nice people there.

Joyce Fraker

20 de ene. de 2015

Everyone is so pleasant to work with, they are number one in customer service.

John Baublit

18 de ene. de 2015

I purchased a new Ford Edge because of the service that I receive in your service department. I know this is kind of backwards, but that's the primary reason why I do business with Butman Ford. Jeff Loundsberry, Stuart King, Todd, and Squeaky (don't know their last names) all give me great service. The search process for an Edge at another dealership took much longer than what I had expected. That's why I rated it 4 out of 5 on your scale. I originally set out to purchase a new Escape, but the 2015 Escape is "much smaller" than our 2003 Escape. I don't know what Ford Motor Company was thinking when they made is so much smaller. The driver's position is much too cramped for any of us to be comfortable sitting in. <<<>>> I want the dealership to know that Ford Motor Company called us three times asking for Thomas Baublit to give them feedback on our purchase of a new Edge. Thomas Baublit is my brother who lives in Brea, California and to my knowledge he does not live at my home in Saline nor am I aware that he purchased a new Edge. Unfortunately, my wife hung up on Ford the third time they called because she was frustrated that they didn't listen to us trying to tell them that Thomas Baublit does not live at our house. Sorry if this gave you a bad report.

Kathleen Fellabaum

3 de ene. de 2015

As customers who are new to leasing, we were very pleased that the process was thoroughly explained to us. We have been very pleased with the quality and performance of the car that we recently leased.

Sheila Daul

1 de ene. de 2015

Chris was an excellent salesperson. He explained everything very well and was never too agressive to get the saleThanks Chris

Michael Kennedy

30 de dic. de 2014

Easy in and easy out. To much info needed. To many surveys. Just a waste of my time. Hopefulllllllly this is 50.

Shauntel M.

30 de dic. de 2014

I purchased a 2015 fiord escape. Very friendly family oriented dealership. Was recommended to this location and loved it. Everyone was very helpful unlike ,y nearest dealership. I came more than 80 miles to this dealership. They worked with me for months until I was ready to purchase. Never once did the rush me or turn me away.

Matthew Bushart

26 de dic. de 2014

I leased a 2014 Ford Focus (with the awesome appearance package). The service was fantastic. Josh Belisle went above and beyond to ensure I had a great experience leasing my first car. I didn't feel pushed into doing something, I felt like I was in total control the whole time. Josh simply laid everything out for me, and explained everything in detail. He helped me make a wise choice that I am proud of. I had a great experience, and I will definitely recommend Gene Butman Ford to anyone and everyone. Great car, great service, great dealership.

Donald Shipley

24 de dic. de 2014

The service staff at your dealership is top notch. Brought my Mercury Villager in to get the Works package. Did a great job and, took care of some other matters that showed up. Will highly recommend Gene Butman Ford to other people.

Michelle Boroniec

24 de dic. de 2014

Erik was great!!! He was very helpful and efficient which I appreciate. I was in and out in less than two hours with everything I wanted.

Susan Ray

19 de dic. de 2014

I purchased a 2014 Ford Focus in November 2013. I was very impressed with the treatment I received from the sales staff. I have only taken my car in for service twice since I bought it, and the service department has been courteous and efficient.

Daniel Pullam

15 de dic. de 2014

This was the easiest no hassle no haggling visit compared to all other past experiences at other dealerships. Thank you to everyone at the dealership, you've earned my return business as well as referrals!!!

Jennifer Branham

15 de dic. de 2014

Chris Machalk was AWESOME..he spent extra time with me to ensure I was comfortable with my vehicle, helped me with my phobe sync..drove me to Service so I knew where to go when I need an oil change. .best experience leasing a car!!

Ramakrishnan Krishnan

12 de dic. de 2014

excellent service awesome :-)knowledgeable technicians friendly service managers

L.Goderis

11 de dic. de 2014

Mike Pluta is very nice to work with. This is my second Ford Escape that I have bought from him.

DianeH

11 de dic. de 2014

The deal I received was exactly as stated by the salesman, no surprises. Called and changed the delivery date to a day earlier and he accommodated the last minute change and had the vehicle and all paperwork ready to go even though he had two other customers that same evening. He took the time to show me different features and synced my mobile phone so I would be ready for the drive home.

James Heitler

26 de nov. de 2014

Ford escape 2014. Staff very helpful, could not have been better. We were in a big rush and all went smoothly. Thank you. We love the car !!! Drove it 1100 miles since last Thursday.

David Kloiber

21 de nov. de 2014

I tried to buy a used F-150 form them. I decided to buy it and we talked to a sales person and they gave us a price. We went to the bank to get the check, get back and they tell us they don't have the title to the car and so we can't buy it. I was leaving town the next day, so I figured it was a loss. I get back to town two weeks later, they still have the truck and they tell me they finally got the title. I decide to have a mechanic check it out and they won't allow it. They say a mechanic can come to their lot and check it out, but we can't take it. Our mechanic says in his 30 years experience he's never heard of a dealership doing that. The whole situation was too fishy, so I bailed. Claire helped us out, she was awesome and I don't think was at fault.

R and H

14 de nov. de 2014

They were able to locate and fix a very mysterious problem: gas fume odor on idle. Hard to diagnose and fix, but they were able to locate the problem and solve it. Well done!

Alejandro Ramirez-luna

13 de nov. de 2014

Purchased 2014 F-150. Excellent service from Chris Loftis in finding just the right vehicle. We switched to Gene Butman from our former dealer because Butman supports the community and we appreciate it. Thank you for your ongoing support of Rutherford Pool and Lincoln schools among the many things you do!

Megan Cook

13 de nov. de 2014

I was recommended by a friend to go to Chris M. He told me he is usually a new car salesman but would still be able to help me. He was very helpful. Every step of the way. He was very patient since my situation was a little unusual. I am coming back on Friday or the following week because he wants to make sure I knew were to go to get my car service in the future. Last time I went to a dealership to ask a simple question, I had 4 different salesman work towards me. I felt Chris was very easy going and down to earth. He made the process very enjoyable. Gene even stopped in to say hello. I felt very comfortable and at ease being this was my first time buying a car.

Danny Desentz

13 de nov. de 2014

From the first second I drove in I felt that I was part of the Ford Racing Team. They attended my new Mustang GT Premium C/S like it was the rare jewel I feel toward it. The deserve recognition from Ford Motor Company. They are the most courteous professional Service Department I have ever had the opportunity to deal with since my first Ford Vehicle in 1966.

Suni Jo Roberts

13 de nov. de 2014

I purchased a 2014 Ford Focus. I new what I wanted so it was a fairly straightforward experience.

John Hackmann

7 de nov. de 2014

2015 Ford Fusion - The service was excellent as Josh was very helpful in helping us make our selection. I would recommend Gene Butman Ford to all of my family and friends. Thank you.

Phil

3 de nov. de 2014

We were looking for a new Escape and had not purchased a Ford before. We were really impressed with the quality and features available. We also appreciated the incentives and financing options available that made it affordable. Chris was extremely helpful and knowledgeable. We would definitely come back.

Stephen Hoffman

29 de oct. de 2014

Josh Belisle is a superb salesman. He takes time to get to know his customer and their likes and dislikes and fits you into the perfect vehicle and at a price affordable to the customer. Josh is very friendly and outgoing. He is a cut above the rest. I will always recommend others to see him when searching for a new or used vehicle.I love my new 2014 F150. I have gotten so many compliments already and that makes me proud and happy to own a Ford vehicle

Barbara Chesney

27 de oct. de 2014

My husband and I switched this summer from years of service at Varsity Ford in Ann Arbor to Butman. On our second visit recently (10/22/14), we could not have been better served by Stuart King. He helped us update our records, did not try to add additional services we did not need, and was both personal AND professional. The cashier was great too! Good decision to move to Butman!!B. Chesney

Warren Cook

24 de oct. de 2014

Repairs to my car were done well and on time as promised.

Douglas Kisor

24 de oct. de 2014

You guys have been great since we bought our 2014 Escape on January 2, 2014. We've had 2 services and both have been easy and fast. We love the vehicle. No complaints!

Carrie Covington

24 de oct. de 2014

the service at Gene Butman is always great. The service staff are extremely helpful and welcoming. I leave there feeling confident that my service needs have been met.

David Weber

23 de oct. de 2014

Seriously, this was the best car buying experience I've ever had! Thanks to our sales person, we got the Explorer we wanted, rather than the Edge we thought was all that would fit in our budget. He was informed, friendly and above all efficient. I got the information I needed without having to listen to a lot I knew I didn't want to hear. After a less positive experience at 2 other local Ford dealerships, I know where to go from now on!

Elizabeth Grace

22 de oct. de 2014

Stuart is very informative and follows up with me to check on my car.

Darren Thomas

22 de oct. de 2014

We bought a Focus hatchback. The process was quick and efficient.

Robert Haeske

20 de oct. de 2014

First time visit, bought first Ford in April. Great waiting area and very clean everywhere! Obviously a lot of pride.

Michael Thomas Vecchio

20 de oct. de 2014

Purchased a 2014 Fusion. Chose Gene Butman over other Ford dealers in the area because of the personal service they provide. In particular our salesperson, Chris Malchalk, was the best "car" salesman I have ever dealt with. Very knowledgeable about all Ford products and very supportive of all our decisions. Very knowledgeable of the whole sales process. When asked for an opinion he would give it, but always adding, it's your choice. Their service area is very personable and knowledgeable as well.

Brian Sullivan

19 de oct. de 2014

all went well was expecting a longer delay affter placing order wa pleasantly suprised

Cynthia Fischer

18 de oct. de 2014

Chris Machalk was great. I was able to do all the prepurchase tasks over the phone. He found me the 2014 Escape I wanted. He was also very patient with me when I decided at the last minute to trade in my old car. I decided to get a car from you because of recent recommendations.

Denise Laburn

16 de oct. de 2014

Jeff and Stew and company in Butman service outfitted the 2003 Focus wagon with new wheels and new tires on my son car......they ride great he says and I feel good for the winter he is riding on new tires...and he told me the guys on the pioneer CC team thinks his rims are AWESOME!wally laburn

Paul Kowalski

16 de oct. de 2014

I love my new Ford Focus. It had a problem they fixed it and it runs great. Thanks a lot.

James Walker

15 de oct. de 2014

I look forward to a good experience of ownership in a dealership I have known about for almost 50 years - including knowing Gene Butman in the late 1960s.

Nathan Warren

15 de oct. de 2014

Everything went well. Always a pleasure to work with Mike.

Dawn Willett

15 de oct. de 2014

Yes, and the shuttle was very timely! I was a walk in and very happy that they coud squeeze me in.

Robert Doyle

14 de oct. de 2014

Loved working with Josh B. He was helpful, knows about the products, and worked hard to get the car I wanted. I bought my last new car in 1996 from Josh and was glad to see he is still at Butman.

Mark H

14 de oct. de 2014

Josh did a great job of searching inventory for a new vehicle and getting delivered from Toledo the following day. My only gripe would be that if I'm not interested in extended warranties, I shouldn't have to wait 20 minutes to hear about extended warranties.

Paul Kowalski

11 de oct. de 2014

They gave me a good deal on a good car. Nice people to deal with.

Tamara Turkai

11 de oct. de 2014

This experience as all our others has been excellent. It is why we continue to service all our family vehicles here.

Scott Pekrul

9 de oct. de 2014

Had a great experience getting my first lease with Chris Loftus at Gene Butman Ford. Chris was knowledgeable and professional without making me feel pressured. I'm extremely happy with my new Ford Fusion! I would definitely recommend Chris Loftus and Gene Butman Ford.

Howard Brauckmuller

9 de oct. de 2014

Always a pleasure dealing with the service guys. They ate always courteous and friendly.

Paige Green

5 de oct. de 2014

I couldn't be more pleased with the service I received at your dealership. we needed to get my boyfriend's mother's leased 2013 Escape out of her name, since she is no longer able to drive. Chris Machalk, her salesman, was able to help me with the paperwork for the transfer of equity, and then helped me with the purchase. He was available to answer my questions at all times. I am also very pleased with the vehicle and really enjoy driving it. I have recommended your dealership to several people already and look forward to future visits. Thank you, everyone, at Gene Butman!

Roberta Hasbrouck

5 de oct. de 2014

2011 Honda Pilot. Everything went really smooth, I was already pre approved for the vehicle. On my test drive, I noticed paper wedged between the seats. This vehicle was never cleaned or detailed. I found lots of paper, DVD in player, seats all were very dirty. All storage areas never cleaned. I love my new vehicle

Ron

2 de oct. de 2014

I recently purchased a 2014 Ford Edge and I love it! I also want to say what a pleasure it was to deal with my salesman, Paul Grahl. I have already given his name to a few of my friends who are interested in buying a new car. Thank you again.

Chris Edwards

2 de oct. de 2014

Purchased 2014 Escape Titanium with Scott Egbert. Scott was a 12 out of 10

valrose

15 de ene. de 2014

Thomas O'Neill helped me choose a used 2013 Ford Escape when my old car broke down unexpectedly a few weeks ago. The staff was friendly and listened to what was important to me when purchasing a new car, especially keeping a low monthly payment. I would recommend Butman Ford to anyone looking to purchase a new or used car, as I test drove and researched both. I visited other dealerships in the area before going to Butman Ford, and was nowhere near as impressed with the other facilities.Overall I am extremely pleased with my experience and will be back in the future.

RHKashani

23 de dic. de 2013

The members of Gene Butman Ford care and are very knowledgable. Since 2004 that I bought my truck no one else has worked on it. They do all the service. I buy my tires from them and even have them renew the finish. They keep my vehicle as good as new. They are simply outstanding. I would never go some where else.

MichaelDent

12 de ago. de 2013

Chris L was just an incredibly nice, helpful guy. I am so fortunate to have spoken with him when I walked in because he really made my first car buying experience a great one. I definitely recommend this dealership to anyone in the area looking to buy a car- new or used.

yorkhelm

19 de feb. de 2013

I LOVE GENE BUTMAN FORD! I am always pleasantly surprised at the fast and efficient service I receive each and every time I bring my car in for service (thank you Stuart) I have also been very impressed with the body shop for the same reasons. I will continue to purchase my cars at Gene Butman (thank you Jim R) and use their services. I have also recommended Gene Butman to my family and friends.

NeededAUsedCar

6 de dic. de 2012

They were professional and friendly. Jerry Brookins was very helpful: available but not pushy, responded to questions, returned calls, and walked me through the process. My mechanic liked the car, said it was in good condition, I should buy it; that this dealership had a good reputation. I was more comfortable here than at the other 4 dealerships I looked at. Jay Reaume gave me a quick estimate and a generous trade-in. They brought the price down to fit my budget, which saved me looking further. They seemed to be working together well and to be willing to negotiate to reach a deal. Would recommend to friends.

roblevitt

17 de oct. de 2012

After having multiple issues with my vehicle and getting extremely poor service and getting the run around from another dealer I had the good fortune to having my Vehicle worked on by Gene Butman Ford Service Department. I had issues with my Freestyle that was making the car dangerous to drive. After reporting this issue to the NHTSA and getting information on a software update and throttle issue, I brought the car to the dealership with that information. Not only was the issue resolved in a very timely manner, the mechanics did an all points inspection on the car to make sure that the car was safe in all other areas. I am happy to say that my car will be cared for at Gene Butman Ford from now on.I could not recommend Gene Butman Ford any more. They are professional, responsible and they care about the safety and well being of their customers.

hailey12

4 de oct. de 2012

I moved here in 2009, and I was quite sad to leave my tried and trusted mechanic in Lansing behind. After trying about 5 different service shops around the greater Ann Arbor area, I finally ended up at GBF, and they were perfect. They took the time, energy, and effort to figure out what needed to be done and how and they were polite while they did it. I have heard nothing but wonderful things about GBF, so I am not sure what took me so long to get my own car in here! Tom was so helpful, as were the other guys in the department. I would absolutely recommend this place to anyone looking for quality service, excellent care, and people who won't just tell you they know what they're doing when they don't... It's got a "mom and pop shop" kind of family feel with the technology and versatility of a bigger service department.**Note: I drive a Volkswagen (which has proven to be a difficult car to work on), and GBF did a wonderful job, so do not be dissuaded to bring your import car here, just because it says, "Ford"!!

KatieSmith3921

14 de sep. de 2012

I purchased a brand new escape from Josh! He was very helpful, friendly and honest! Everything went great and I am very happy. I would defiantly recommend Gene Butman Ford! It was overall the best experience I have ever had at any dealership!

thejones107

6 de ago. de 2012

When visiting my local Ford dealership I was greeted with a half hello and a rushed scheduling to fix the random noise that my new car began to make. After having to reschedule the early 9 AM appointment because "the car would not be able to be worked on immediately and it could possibly take all day" I came the next day with enthusiasm. I was not greeted this time and instead called over when Stuart had time to talk to me. I was given paper work in exchange for my keys and trust. I picked up my car later that day to find it totally trashed with personal belongings from the glove box and middle console. The friendly white covering Saying: we take pride in your vehicle" was delicately placed in the driver seat but the passenger seat was nothing like I left it. I even noticed my mirror had been broken off. They said there was nothing found during the expectation but that I should "try to be real nice to the service guys and ya might get a new mirror" Although I was puzzled by this comment I later realized his attempt to fix his problem. I called several times the next day to report the problem only to be confronted by the very rude and quick spoken receptionist. I mentioned her rudeness and he jokingly said he "would smack her for me". It wasnt funny. My boyfriend called three times and never received a call back. I cant believe this happened to me and my brand new car but I hope NO ONE ever has to experience such cruelty and negligence.

PREEVES022812

10 de mar. de 2012

Very honest salesperson (T.J), I had a GREAT experience. The service staff (Stuart) are very accommodating and fast. I will refer all my friends and family to buy their vehicles from this dealership.

*

29 de feb. de 2012

I just bought a car from Gene Butman Ford and am left with a bad taste in my mouth. My salesperson was courteous and thorough, but Nick Butman, the manager of used car sales, unfortunately fit the profile of a used car dealer who's out to make a profit any way he can at the expense of the customer. I took the car in question for a pre-purchase inspection at another dealership, where they said it was in good condition except for the oil pan, which needed to be replaced. When he heard this, Nick put the car on a hoist to examine it and then lied to my face, saying the oil pan was fine and did not actually need to be switched out. I don't know much about cars, so I took it to my mechanic who confirmed that the oil pan did indeed need to be replaced ASAP and showed me the rust spots where at any moment, oil could come gushing out. If Nick had acknowledged that there was a problem and simply told me he didn't want to factor in the price of replacing the oil pan into the price of the car, I would have accepted it. But to blatantly deny an obvious problem that even I could see when told what to look for is simply unethical. I bought this car because I was under a time constraint and needed a car, but I would not recommend this dealership to anyone and I will not be going there again.

neda0203

30 de nov. de 2011

I just got my first lease at Gene Butman Ford, a 2012 Ford Fusion and I LOVE IT! I highly suggest you look into this car if you are looking for a new car and have no idea what to get! Not only is the car's handling and driving very nice, but the options on it don't even compare to my previous car (Honda Civic). My service at Gene Butman was outstanding. Josh Belisle was my salesman and he will make sure you leave happy. He was NOT a pushy salesman which is one thing that I truly admired. The day I got my car prepared/cleaned, it was raining. Josh called the next day to offer a car wash since the weather was bad the day before. The little things really make a difference when you are dealing with a business. I HIGHLY recommend Gene Butman Ford. They will go above and beyond to make sure you are completely satisfied!

CaliLu

18 de nov. de 2011

My experiences with Butman Ford have been excellent! Josh was my salesman for the vehicles that I have purchased, and I will continue to buy my vehicles from him in the future. He was very knowledgeable of the vehicles and of the options available. He listened to my needs, and made the recommendations that would fit my needs, to find me the perfect vehicle.He kept me informed throughout the process, and followed up with me up after the purchase. Whenever I call with a question, he always finds the answers, and he seems genuinely happy to help me.I feel like I have total support from Josh Belisle, and Butman Ford.Thank You. I also use the Service Department for all of my service needs. I had been to other dealers, and never was satisfied until I came to Butman Ford. I am very pleased with the service I receive every time.

cobbmed

28 de oct. de 2011

T. J. completely answered my questions and concerns, which assisted me into making an educated selection and purchase. The people in the show room and behind the doors were friendly and professional.

kakowski

10 de jul. de 2011

Too many problems to list here, my experience with this dealer over the last few years has simply kept me scratching my head as to how some dealers survive at all with such a poor customer experience.The sales department seems OK although a little uninformed which is typical of small-time dealers. The service and paint departments will just leave you frustrated.I recommend buying your car where you will have it serviced, so I would never buy from this dealership.

pscunited09

29 de mar. de 2011

I went to the body shop to get my truck fixed after a car crash. Note it was still driveable. A man named Don called me saying my parts where in and it was a friday, he said it would take 3-4 days to fix. I called on tuesday to see if it was done, and they told me the parts had just arrived. So my truck had been sitting there for five days. I have two jobs and go to school four times a week. I was jumping through hoops to get to where I needed to go. I didn't even receive an apology. It was clear that no one cared and I was not appreciated as a customer because no one cared because it wasn't there problem, they just wanted my money. Also one of my fog lights they "fixed" is now flickering. They probably just put my truck together as quickly as posssible because they knew they already messed up.

awalworth

26 de mar. de 2011

Had 2001 Escape repaired, but was not fixed, engine light was still on and truck still stalled at stoplights also chugged when at a stop, when returned to dealership, wanted to charge us again for what they didn't fix the 1st time. When told was was wrong it was a lower intake gasket that should have been replaced when they did a tuneup 2 yrs earlier (car had been running bad in cold weather since then.

SaliProperties

22 de sep. de 2005

The dealership policy is $125 for diagnostic and $78 for other individual troubleshooting events (ie overheating would cost $125 for computer diagnostic plus $78 for cooling system review). This fee is NOT credited towards the repair. In my case, a simple engine overheating costs $125 for the diagnostic test, $78 for the troubleshooting cost, $15 for the thermostat and $165 in labor for a total of $383. This cost is triple the price of two other dealerships with whom I checked.