Vizcarra jeep 2015

18 de may. de 2016

Nieves is a go to to find the prefect vehicle this is our second purchase from him but my sister in law bought two cars from him and her experience was just as enjoyable as ours.

AmyRo

12 de may. de 2016

Nieves Garcia is always the guy we go to, this was my second car purchase from him. He works hard to find what I am looking for and always makes sure I am taken care of from start to finish. He makes you feel like family every time.

Tammie Biggs

2 de may. de 2016

Car buying made easy. Thank you for your help. Alex had all the answers to my many questions. I will definitely send some friends your way.

JSC

24 de mar. de 2016

Our Camry had been totaled in an accident. We needed a new vehicle and decided we wanted a Highlander this time. Butch McClendon was very helpful in our finding our new car. He knew we had to wait on our insurance to declare our car totaled before we could proceed with a new car purchase. He held the Highlander we first looked at for us with no pressure to buy it. When we had the go ahead to buy a new vehicle we bought the one Butch helped us find. Joe was great in the financing department.

Tonja Bilbrey

8 de mar. de 2016

Bought the car over the phone from Pace who gave us a good deal. Live near Amarillo but bought in Lubbock and will do it again. Eddie was a great help in explaining all of my options. I was so impressed with Joe Enriquez. He was so professional, not pushy and explained everything in detail. Very impressed with his salesmanship. I never buy additional insurance but wanted to because of Joe. Don't let go of him!

tonja bilbrey

8 de mar. de 2016

Bought the car over the phone from Pace who gave us a good deal. Live near Amarillo but bought in Lubbock and will do it again. Eddie was a great help in explaining all of my options. I was so impressed with Joe Enriquez. He was so professional, not pushy and explained everything in detail. Very impressed with his salesmanship. I never buy additional insurance but wanted to because of Joe. Don't let go of him!

theblases

28 de feb. de 2016

From the first email to driving off the lot my experience was fantastic. Easiest buying experience I have ever had buying a vehicle. Randall was very friendly, nice, and prompt with responses as we were making the deal. I felt like he truly did want to make it a great buying experience. From the test drive to the vehicle orientation Randall was great. Joe handled our financing and he was very thorough and explained all of our options. Great experience all around. We live in Midland but bought in Lubbock and we will do it again when the time comes.

Jram806

4 de feb. de 2016

It was my first time doing business with Gene Messer but Joe & Eddie were great help in getting a vehicle for my wife. I would recommend anybody that is shopping for vehicle go by Gene Messer Toyota and reach out to those guys. Thanks

Gene Messer Toyota Parts Department Fan

1 de feb. de 2016

I was doing some maintenance on my Yaris and got into an urgent situation of needing some minor parts for my battery connection. Rick (parts manager) asked me to send him an image to assure he had the parts I was describing. He had already had a long day and was able to make sure I got all the pieces I needed to complete my minor repair and get back on the road. He was a huge help in the whole process. This was not my first great experience with Rick. This was my 3rd or 4th encounter with Rick but, the first time that my purchase wasn't a cosmetic issue with my vehicle. He saved me a huge headache!!!

Aguilar

10 de nov. de 2015

We have not bought a car from a car lot in over 20 years. We came home with not just one, but two, "new to us" cars. Thanks to Joe's help and attitude we will definitely be back to Gene Messer!

Herbs-herbz

5 de nov. de 2015

Gene messer Toyota servos is the best I've ever experienced. The keep u posted on future preventative maintainance just with an oilchainge. Their friendliness and customer service is second to none. I highly recommend gene messer Toyota for all of your vehicle needs and if u are ever looking for a vie hocks, Toyota is the way to go. I will never purchase anything but Toyota from now on.

Jmpeffer

4 de nov. de 2015

One month after I bought my truck, I was sitting at a DMV over 100 miles away getting my plates and there was a problem with the paperwork. Joe answered my call and talked to the right people to get it worked out in minutes. If you want a salesman who goes above and beyond; ask for Joe.

Wilsonzeb

8 de oct. de 2015

Overall the dealership was great to work with. Salesman Joe was outstanding. This was an out of town sale which sometimes can be a hassle. I had no issues, and felt the dealership was upfront and honest the entire process.

Rsbt4him

16 de sep. de 2015

Smoothest purchase I have ever made. Our salesman was great, sales manager was friendly, and we were in and out signing the docs in the finance department. I would recommend Gene Messer Toyota to everyone!

Georgia Steward

15 de abr. de 2015

My experience with buying a car was great, I was actually worried about even being on a car lot, never had bought a car from a dealership, My salesman in Lubbock was Butch McClendon. He answered all my questions and concerns and gave me some good advise. Planned on going to several different places, no need, he was great. I have told everyone that has admired my red Toyota Camry who helped me. Chris White was also great with all the paper work. Know I can call either of them for help. Thank you both!!

Austin8a

10 de abr. de 2015

I really do enjoy coming here for my oil change, they are very fast, speedy, and reliable! I would highly recommend anyone who owns a Toyota to visit!!

troberts57

6 de abr. de 2015

Professional, courteous, and fresh baked cookies!!!!

troberts57

6 de abr. de 2015

Joe was professional and always on top of our needs....I have been a customer of Gene Messer since 2002, and it's because of your customer service.There was a minimum haggling over price...and the deal was done!!!I appreciated Joe's use of technology.....he stayed in touch with us, but we were able to answer him at our convenience......good job!!!!! No pressure, just great service.....we will be back!!!

RachM

18 de mar. de 2015

I really enjoyed my experience of buying my first car at Gene Messer Toyota. My car salesman was very helpful and did an excellent job in his service.

tgopink

17 de feb. de 2015

The sales person Joe was very accommodating and friendly. I would recommend him and the dealership. The price was fair and they worked with us on our trade in.

Dr. June Hogue

27 de dic. de 2014

Last week we were shopping for an SUV and the Toyota had been recommended by a family member. The person who spoke with us, demonstrated the features of the automobile, and took us for a test drive was Don Smith. He was dressed professionally, was courteous and responsive to our questions, and was obviously knowledgeable regarding the product. The dealership was clean and attractive. Several other employees of the dealership talked with us also; they were friendly and ready to assist us. Mr. Smith was especially capable and eager to meet our every need. He satisfied our every request and was genuinely interested in helping us know about the Toyota options. We would definitely recommend him for his ability, his optimism and his response to each customer.

Mark

27 de oct. de 2014

I would rather go to the dentist, than go car shopping. I hate the dickering games, the sizing up, ect. I was firm on my price that I could pay each month, and although it took a few tries, we got it there. I was treated with respect and courtesy the whole time, ( a first for me ). I did my research ahead of time, and was prepared to do battle, but to my surprise the up front pricing was fair, and it only continued to improve. I am not one take a kick in the pants, but I also am not good with confrontations, and not once did I feel that I was being taken advantage of. My credit could use alot of improvement, but they worked and worked with me, and I truly left the dealership feeling like a winner. I fully intended on purchasing a used car, put it worked out that I drove away in a brand new Toyota Sienna van !!

Metcalf92

24 de oct. de 2014

I purchased a 2014 Tundra from Teagan at the end of July, so I went to him for my next need. He remembered me right away, and was just as friendly as before. I just bought a 2014 Camry Hybrid, and I love ever bit of it.Teagan, Pace, Ladon, and Jessica all took excellent care of me and my wife once again. Best price I have found, and a friendly staff that makes it very obvious that the most important thing to them is the care of their customers. Would highly recommend this dealership to anyone looking for a quality product, with excellent management, finance team, and sales. Thanks again for a wonderful experience!

audzup

22 de oct. de 2014

I was initially hesitant to shop at Gene Messer Toyota due to a bad experience I had in 2007 which caused me to travel to Odessa, TX to get the vehicle I wanted. However, due to convenience I stopped in and had the fortunate experience to meet Matthew Crasta. I immediately knew the experience would be better and after a reasonably short negotiation, we had a deal. If anyone has had a poor experience with customer service at this dealership in the past, I would encourage you to give Matthew and the rest of the team a shot to earn your business.

ccas

2 de oct. de 2014

My wife and I just leased (1st time) a new 2015 Yaris (1st one) for her. This is our 5th vehicle from Messer. Teagan was extremely helpful and knowledgeable with the vehicle with both of us. Couldn't ask for a more patient salesperson. Jessica was also great with the finances and explained the different purchase options (buy/lease) quite easily. Nothing but great experiences at Gene Messer since 1st buying back in 1991. CCas 10-02-2014

dirkshaft69

2 de oct. de 2014

My wife and I just leased (1st time) a new 2015 Yaris (1st one) for her. This is our 5th vehicle from Messer. Teagan was extremely helpful and knowledgeable with the vehicle with both of us. Couldn't ask for a more patient salesperson. Jessica was also great with the finances and explained the different purchase options (buy/lease) quite easily. Nothing but great experiences at Gene Messer since 1st buying back in 1991. CCas 10-02-2014

Vlambert

10 de sep. de 2014

Our salesman listened to us and helped us find the perfect fit for our new family car. He worked hard to get us the price we wanted. We were very pleased with our overall experience!

zukaplum

10 de sep. de 2014

Our salesman listened to us and helped us find the perfect fit for our new family car. He worked hard to get us the price we wanted. We were very pleased with our overall experience!

Tinkgurlstar

4 de sep. de 2014

My husband and I are a 3rd time customer. First time we did an online application for a 2011 Toyota Corrolla. I was amazed because everything was handled quickly and they even brought the car to us! The next time we went back was when we got our 2014 Toyota Tundra 1794. We weren't even looking to purchase the truck but just look at it. Mathew was an excellent salesman and above and beyond our expectations. My husband loves his truck! We have been looking to get another car and just decided to go look around at cars. I saw a 2014 Camry SE that I liked and called Mathew the next day. I went in after work and left home that afternoon with the car! Mathew is the best. Chris White handled our paperwork and have to say that he is just as great as Mathew. They made our time at Toyota an awesome experience and am looking forward to going back in the future.

j7forbes7

29 de ago. de 2014

Our daughter just purchased a certified preowned Toyota at Gene Messer Toyota in Lubbock, TX. The salesman, Bryan Niezgoda, provided information, made suggestions, answered questions, was very helpful, and he never pressured us. He was personable, honest, and friendly. He is very much an asset for Gene Messer and Toyota. He sold me on the car he was showing our daughter when he explained the safety factors engineered into the vehicle. As part of the deal an important but small repair had to be made on the car and this was done competently and without problems. This is the third used car our family members have purchased from this dealer and we have never been disappointed. If one of our family members needs a car in the future we will be very glad to work with Bryan again.

cryced

20 de ago. de 2014

I have purchased several vehicles from Nieves Garcia. I would like to commend him in making each vehicle purchase fast and easy. Mr. Garcia provided great customer service, as he is very patient, clear in understanding, as well as a high degree of professionalism. I would highly recommend Nieves to those who are looking to purchase a vehicle!

Kbryant

19 de ago. de 2014

Teagan was awesome, no games just honesty. He found what we wanted for the price we were looking for. Next time your looking for a Toyota I would highly recommend Teagan

bsuetodd86

16 de ago. de 2014

They were incredibly helpful! I went to gene messer ford first looking to buy an explorer. It was horrible! Bad customer service all around! So I went to gene messer toyota and was relieved to find out they were so helpful, honest and polite! I wont buy a car anywhere else!!

Laura4985

6 de ago. de 2014

We recently purchased two vehicles from Gene Messer Toyota, and we had an excellent experience with the dealership (Teagan especially) on both counts.The first car purchased was a 2014 Rav4 on a trade-in deal. I had been contacted by another dealer in another city, but Gene Messer Toyota was able to find me the right vehicle for the right price, all in one day. I was able to complete the process and negotiate the pricing through a very fair and open negotiation process. As an added bonus, the car was a present for my husband on his birthday, so they even delivered the car with a big red bow and had everything ready for him to take delivery when I surprised him.The second car purchased was a 2014 Corolla, also on a trade-in deal. It was purchased less than a week later. They had no more Corollas on the lot, so Teagan actually found one at another dealership nearby and brough it back for me to test drive and look into purchasing. They were very patient with us during the negotiation process and were much more than fair in the pricing and the purchasing process. It was an exceptional experience. The financing on both vehicles was also done through Toyota. In both cases, we were able to complete the process without any problems. Jessica Simpson was especially helpful during the first process, and she helped us complete everything quickly, seeing how we were trying to finalize the process before picking up our kids from daycare. Overall, it was an incredibly positive experience, and I would recommend Gene Messer Toyota to anyone looking for a new vehicle.

tammyh43

1 de ago. de 2014

We were not totally sure we were ready to trade but, it is an easy thing to do at Gene Messer Toyota. We bought our second new car this weekend. Joe Enriquez helped us again during this purchase and he does a wonderful job!We appreciate his knowledge and patience when answering our many questions! Everyone is friendly and easy to work with at the dealership.

nomore1m

31 de jul. de 2014

I really enjoy the serve I got from Toyota. They helped me get the right vehicle for a good price. I would go back again to get another car there in the future.

Metcalf92

28 de jul. de 2014

My wife an I recently purchased a 2014 Tundra from Gene Messer Toyota with Teagan as our sale man. Teagan did an excellent jib finding us exactly what we wanted. He was very professional, intelligent, kind, and went above and beyond to ensure that we were completely satisfied with our purchase and experience. Never once did we feel pressured or like we were being taken advantage of. This is the best experience I have ever had at a car dealership. I will definitely be giving Teagan and Gene Messer Toyota my future business. Thanks and congrats to all involved.

mlansford

26 de jul. de 2014

My son Joshua and I went on Friday july25. He found the perfect vehicle a 2014 Corolla. Our sales professional was Mathew Crasta. He was truly professional, personable and kind. He made everything easy and fun! We will highly recommend this dealership to our friends because of Mathew Crasta. He is the best! Phyllis and Joshua Lansford. Clovis, New Mexico

Jcasaus

26 de jul. de 2014

Joe did a great job of finding me the vehicle that I wanted and also was able to get me a good price for my trade in. I feel that I couldn't have gotten a better deal anywhere else or worked with a better salesman.

imsiked

25 de jul. de 2014

Was looking for new car for my soon-to-be 16 year old daughter. Went to multiple dealerships, met numerous salespeople, and test-drove several cars (new & used) - NOBODY compares to Gene Messer Toyota and my salesman, Matthew Crasta! It was by far the smoothest, most hassle-free dealership/sales experience I have ever encountered. SURPRISE - my daughter is going to lover her new RAV4. Thanks, Matthew!

imsiked

25 de jul. de 2014

Was looking for new car for my soon-to-be 16 year old daughter. Went to multiple dealerships, met numerous salespeople, and test-drove several cars (new & used) - NOBODY compares to Gene Messer Toyota and my salesman, Matthew Crasta! It was by far the smoothest, most hassle-free dealership/sales experience I have ever encountered. SURPRISE - my daughter is going to lover her new RAV4. Thanks, Matthew!

scottgmc

24 de jul. de 2014

Joe was a great salesman and went to bat for us. He got us what we had to have for our trade in. Thank you Joe.This is the fourth car that Jessica Simp has been my contract specialist, she understands my needs and wants and works very well with me. I really appreciate the lengths she goes to explain each option that I have as a customer. She has stayed really late to get my paperwork done!! Thank you Jessica Simp!Pace Bixler is a very nice and competent manager and always works well with me. Thank you Pace!

Jules_8682

24 de jul. de 2014

Joe was great! He helped me get the car I wanted for the price I needed! I will be back to see him for my next car!

djg1

23 de jul. de 2014

What took another dealer 4 days to get around to doing, Joe had it done within an hour. Super friendly staff. Joe took the opportunity to serve and ran with it. This is how buying vehicles for a business should be!

ljanuary95

23 de jul. de 2014

Nieves Garcia was a very low key and very well informed sales person. He and the rest of the Gene Messer employees that we dealt with were very friendly and made this an easy choice. We travel well out of our way to Lubbock to deal with Gene Messer. They also go well out of their way to make us happy with our purchase.

Don Beard

23 de jul. de 2014

Matthew has been a real pleasure to work with. He has been very helpful and knowledgeable. He really supports the dealership. Other employees were very friendly and helpful.Thank you for your assistance.

kjz

23 de jul. de 2014

Joe, Pace, and Jessica did an excellent job to make buying my new truck as easy as possible. Would definitely recommend this team to anyone looking for a new car.

rdf321

22 de jul. de 2014

Joe in sales was the best I have ever work with,. he was easy to talk to. No high pressure I will buy my next car from him

ronnieparsons45

22 de jul. de 2014

Just purchased a new Toyota Camry for my wife. Teagan McClarren is one of the best (honest) sales person I have dealt with in a long time. I would recommend him to anyone looking for a car or turck.Ronnie

june_bug27

20 de jul. de 2014

Very impressed with the dealership and the employees. Mr. Enriquez understood what I wanted and sought to meet my expectations. I would definitely recommend this dealership and sales professional to others looking for a new vehicle.

PeterNeufeld

18 de jul. de 2014

We really enjoyed our time with our Sales-Men, Nieves. He was wonderful and made sure we understood everything! Will Definitely be going back in the near future for another New truck!

apena45

18 de jul. de 2014

Awesome customer service, knowledgeable of product, professional attire, great work ethics, customer savings, polite and courtious, would go back because customer service was his top priority and would refer others to him.

gimsfish

16 de jul. de 2014

I wanted to upgrade my Toyota and Teagan showed me the new Platinum pickup, we took it for a drive and it was everything he said it was!! He was very knowledgable on all the details of the vehicle. Teagan and Pace helped get me the price that I needed to purchase the pickup. Then Jordan in finance explained all the warranty's and finance that made it very easy to understand! While I was doing the finance part Teagan had the vehicle detailed, fueled and ready to go then he took the time to explain all the gadgets in the vehicle!! I had a topper put in the deal and he set it up very quickly and had it installed, it matched the pickup perfect! I have recommended this dealership to all of my friends and by the way the pickup rides like a dream!!!

tprecure

15 de jul. de 2014

Looked at the car several times in may.... Joe was the easiest to work with, he knew we would not be in the market for the car until June or july and he did not pressure us thru calls or email., cause I told him when we got ready to purchase we would look him up!!! We purchased the car for my daughters graduationJoe made it very special for her, he had the car cleaned up and in the bay with a big bow on it!! Was a Very Special moment for all of us!! Thanks Joe!!

William A.

15 de jul. de 2014

I walked into the dealership on a Wednesday evening mostly due to the branding and the Gene Messer name. I knew the owner when he was alive and continue to have a strong respect for his integrity and his legacy. Joe apporached me and worked with me to create a plan that allowed me to drive out with my new car. I was not the easiest sell and had restrictionon on how much I could afford. Joe met every need I had and moved through some areas I thought would be barriers. Although most of us would never want to go through a car buying experience if you just compare to stereotypes and funny movies, Joe was hard working and never quitting till I was able to complete my purchase. Highly professional and personable in every aspect of the relationship.

Stephanie Baldoza

15 de jul. de 2014

Very pleased with the customer service I received from Joe Angel Enriquez, I was a first time buyer with a specific price range, he gave me a great selection and also got my payments lower than expected. I give my highest recommendation to this dealership and Mr. Enriquez. Don't go anywhere else!

Kfrazetaco

15 de jul. de 2014

This would be my third purchase at this dealer in a year! Great people to work with. Were always willing to help find the right truck for me. I will be back when we are ready for that family vehicle for my fiance.

tprecure

15 de jul. de 2014

Looked at the car several times in may.... Joe was the easiest to work with, he knew we would not be in the market for the car until June or july and he did not pressure us thru calls or email., cause I told him when we got ready to purchase we would look him up!!! We purchased the car for my daughters graduationJoe made it very special for her, he had the car cleaned up and in the bay with a big bow on it!! Was a Very Special moment for all of us!! Thanks Joe!!

myoung

15 de jul. de 2014

I had very helpful and knowledgeable salesman, Spencer Kainz. He was kind and helpful and helped me get what I could afford and still got a VERY nice car! He helped me understand the certain functions of the car and answered all of my questions - - patience! I'm not the most technology up to date person!! HA! I would recommend my friends to him for sure! I feel like I can call him about the car and he will help, or be able to tell me who can help me!Jessica Simpson was very nice and helpful and explained the added warranties, etc....I feel I could call and ask her questions about the contract, etc....and she would be able to help!Very nice experience!!

wea5859

15 de jul. de 2014

I walked into the dealership on a Wednesday evening mostly due to the branding and the Gene Messer name. I knew the owner when he was alive and continue to have a strong respect for his integrity and his legacy. Joe apporached me and worked with me to create a plan that allowed me to drive out with my new car. I was not the easiest sell and had restrictionon on how much I could afford. Joe met every need I had and moved through some areas I thought would be barriers. Although most of us would never want to go through a car buying experience if you just compare to stereotypes and funny movies, Joe was hard working and never quitting till I was able to complete my purchase. Highly professional and personable in every aspect of the relationship.

Mscottrickard

15 de jul. de 2014

Butch did a great job with getting me the vehicle I was looking for. He was able to negotiate a great price while giving me a fair price for my trade in. I highly recommend him to other future buyers

karlalangdon

15 de jul. de 2014

Teagan met every need when it came to getting me into a new vehicle. He took his time and worked with me until I was completely satisfied. Teagan even met me and stayed after his normal business hours to meet my needs. I appreciate all of his outstanding hard work and will be back to see him again.

Abravesfan73

14 de jul. de 2014

We had the most positive experience we've ever had purchasing a vehicle. Joe was a very professional and courteous salesman. He never pushed us and treated us like we've known him for a very long time. I would highly recommend Joe and this dealership over any other ever used.

CAMeter

14 de jul. de 2014

We have been buying vehicles from Nieves Garcia for over a decade. He has been an amazing sales professional from start to finish all the way to the next trade in for all our family vehicles. His follow up is amazing and we ALWAYS recommend him to all our friends and family. Nieves has always made buying a car a very seamless and a non-stressful experience and for that reason alone he will continue to always get our business. It's nice going to a place where you can find professionals that have knowledge and customer service skills that match up with experience. Gene Messer Toyota is very lucky to have sales professionals like Nieves Garcia working in their dealership.

Leomama13

14 de jul. de 2014

He was not pushy or overly assertive. He showed us the exact car we were looking for & worked hard to get us financed for only $500 down! Recommend him to everyone.

cgainer

14 de jul. de 2014

From the very first phone call that I placed, to driving my new SUV off of the lot, I can honestly say that this was the best car-buying experience that I have ever encountered. I credit that to my salesman, Joe Enriquez. He was knowledgeable and helpful without the usual high pressure antics. He maintained a great attitude, had incredible manners, and was genuinely enthusiastic throughout my entire experience. He went above and beyond to bring in the exact vehicle I was looking for, and exercised much patience as I wavered between colors! Overall, his customer service is exemplary.....doing Gene Messer proud! Love Jessica Simpson too! Another exemplary employee!

elopez02

14 de jul. de 2014

Having Joe as are sales man was a great experience. I highly recommend him to anyone wanting to buy a vehicle. He is very friendly and true to his word.

ellism

14 de jul. de 2014

Joe is a professional who doesn't high pressure you and keeps his word. Very reliable, courteous and professional. Highly recommend. I would recommend Joe and Gene Messer Toyota to anyone.

JasonJeffrey

14 de jul. de 2014

Joe was really on top of it. Joe worked hard to make our purchase right- after some unforeseen issues. All came out seemingly fair. My wife and I came In from 100 miles away and the initial issues were a little off putting. Joe assured us it would be taken care of. We did have to go back but joe was there working toward making it all good. The overall experience was good thanks to joe being so attentive to our needs, and handling the other unforeseen issues. Usually it's misery going through a car purchase, but joe made this experience bearable if not pleasant.

jdiamond2783

14 de jul. de 2014

Great salesman...Always gets me what I ask for...will continue to do business with him and will follow him wherever he goes...he is an all around great salesman period

eviem17

14 de jul. de 2014

Teagan was a pleasure!! He was very knowledgable and very friendly. Teagan answered all of our questions. We had a great experience buying a new car with Tegan and all the staff at Gene Messer Toyota.

Hunter01

14 de jul. de 2014

Teagan was a great salesman. He was extremely knowledgable in his product and treated us like royalty. He completely changes my preconception of a car salesman. I would recommend anyone to this young man.

iblecox

14 de jul. de 2014

We were looking for specific options in a Tacoma and when a 2014 model wasn't available Joe found a 2013 with less than 7,000 miles that was a perfect fit. Even though we were out of town buyers, communication - whether through email or texts - was great throughout the process.

AprilTerrell

14 de jul. de 2014

Very pleased with my purchase from Rocky Moore. He was very professional and easy to work with and found me exactly what I needed. Great experience!

Birdyswim

12 de jul. de 2014

Nieves was outstanding :)!!!!! He provided excellent service. Didn't push us in any direction or price. Allowed me to test drive many vehicles to make sure I was pleased and had a feel for a variety of cars or pickups. He made sure we understood all the bells and whistles on the new toy. I truly enjoyed the fact not every sales person tried to sell us a car.

mikeyates

5 de abr. de 2014

We drove in from out of town, and were pleasantly surprised to find our salesman at the front door waiting for us. The car we were looking at was freshly detailed and set aside waiting for us to test drive. I recommend Kyle to everyone.

HappyCamper

28 de feb. de 2014

I went in on an extremely cold Saturday and a smiling Matthew Crasta came outside and introduced himself, we set up a time and day for later the next week to look at some 2014 Tundra's. My wife and I showed up and he was on point to have a Tundra out front waiting for me and my wife to check out. Before we took off on our joy ride/test drive, we signed the necessary paperwork and he explained every button and detail of the truck, from towing capacity, blue tooth technology, to operating the four wheel dirve in adverse weather conditions, all the way to the Toyota Care Package you get when you buy a new Toyota! He made sure my wife, myself, and him were buckled up before we left the parking lot, and away we went. This truck is amazing and I felt like I knew just about everything there was to know about it before we got back from our test drive. Matthew also made us feel like he knew us for a while as if we were a close family friend, sharing parts of his life with us as well as us sharing ours with him. We went in and sat down with him to talk about the financing options available and he came back with a few options to choose from. He didn't pressure us into selecting anything and allowed us a long while to talk about the decision on buying a brand new Tundra. I was more comfortable with Matthew Crasta than I had ever been with a car salesman and I have dealt with a few. This is our 5th brand new vehicle since we have been married and we will be going back to the Toyota dealer in Lubbock for our 6th when it is time. Thanks Gene Messer for having people like Mr. Crasta to help make our decision easier for us. One last thing, the Tundra now has over 5,000 miles on it and I went in for my first oil change, the Customer Service department is the best you can ever find. They treat you like family from the time you pull up to when you drive away. Great place to buy and service your vehicles!

Marcillefg

24 de feb. de 2014

This was a special day for our family. From start to finish, the overall experience was a pleasant one. The Salesman, Steve Campbell and Mont Porter, Manager, were friendly and answered all our questions on the used '11 Sienna we purchased. I felt like I was dealing with a friendly neighbor. We were very happy with the whole process. Thank you, guys.

Marcille

24 de feb. de 2014

Very happy with the friendly, caring attention we received in our recent purchase. Steve Cambell, salesman, and Mont Porter, Used Car Sales Manager, made this a very pleasant experience. The whole process from start to finish was Excellant. I recommend buying from Gene Messer Toyota for your next vehicle.

Amber Pruitt

17 de feb. de 2014

I absolutely love my van!!! We had an awesome salesmen Mark McCall. He was very knowledgable and took time to answer all of our questions. I had just had a baby, and Mark took time after hours to drive a vehicle to our house with my husband so I could look at it. The van was missing a detachable seat and the dealership had it shipped to us at no cost. They had the vehicle sparkling clean when we picked it up. We have never had a mechanical issue. I love my Toyota Sienna and get compliments on it all the time. My husband was very picky in what he wanted for our family. Mark found us exactly what we needed! Visit this dealership and ask for Mark McCall! He will find you just what you need at a great price, and bend over backwards to help you!!!

Joan I.

17 de feb. de 2014

I know that some people get excited to buy a new car, I however am not one of those people! My experience at Gene Messer Toyota was so refreshing. Rather than a pushy salesman bullying me into a sale I was greeted by Mark McCall. He was very knowledgeable, but more than anything he listened to my needs and concerns for a vehicle. After one walk through the parking lot Mark had helped me narrow it down to the perfect SUV to accommodate my lifestyle and in my price range. He transferred me to Scott in the finance department who jumped hoops to get me an excellent rate despite the shape of my credit. Their service department has been very prompt and reliable as well. I have been in the service industry for over 10 years now, and I can honestly say that these guys are doing a great job. Being a small business owner in the food industry they have sent my company repeat business through referrals. Thank you! I highly recommend this company and commend them for the individuals they have on their staff!

corolla is awesome

14 de feb. de 2014

Had a great experience at GeneMesser Toyota Mont Porter was great and Jeremy Heald was awesome love my Toyota Camry.

leemt1

23 de nov. de 2013

Sales experience, price and trade in value were good. Selection was OK. There was one option we didn't get that we wanted but due to the other good qualities at the dealership, we bought a new 4Runner from them. We arrived knowing what we wanted, what we expected to pay, an approximate value of our trade in and a interest rate quote from our bank. The salesman asked bout financing and we explained our credit score, the rate at our bank and said only if it could be matched would we finance with them. Much conversation back and forth with credit department and we were led to believe and expected the rate would be matched. Jessica came out and led us back to a cubical to finalize the sale. A lot of our time was wasted marketing add-ons we didn't want. We still had a 1 1/2 hour drive home ahead of us. Finally in exasperation I asked; "Are we wasting time or are waiting for approval?" Jessica told us she just had to get all sales and add-ons finalized before signing. She then informed us that we had been approved for an interest rate that was almost twice as high as what we expected. We were speechless. I asked her what she thought she was supposed to be doing and she replied, "We knew you didn't want your credit report needlessly reflecting numerous credit checks, so we went with Toyota Motor Credit because we like to deal with them." It was then I calmly explained that I knew what Toyota Credit had and she didn't need to waste a credit check for something I already knew. I asked my wife if this is what we were expecting and she reaffirmed that we were expecting a rate of 2.9%. I excused my self and went and called my bank. When I returned Jessica was gone but came back with a rate quote of 2.7%. It appeared to us and we definitely felt like Gene Messer Toyota was trying to manipulate and scam us into accepting a higher rate solely for their financial gain. Things only got worse. We proceeded to document signing. She requested we sign on an electronic signature pad. After the second signature I asked, "Shouldn't we be going over and seeing these documents?' She assured us she would print them in a minute which she did and with pride announced "Here is what you signed!' When I confronted her with the fact that the odometer statement was inaccurate and had a bogus mileage figure on it, she replied, "Oh, that just means we didn't alter it, it doesn't have to be accurate."We drove home and for 90miles discussed how we had been treated. The finance department seems to be lacking in integrity. I cannot recommend a business to others if it cannot treat customers respectfully and properly fill out financial documents. We left wishing we had dealt with our local dealer. The finance department shames the whole process.

Michael Lee

19 de nov. de 2013

Salesman Spencer was efficient, knowledgable and helpful. Facilities were great and most employees helpful. The entire buying process was ruined by a sketchy finance department. They either lacked the knowledge of area rates and credit scores required to gain which rates or tried to manipulate us into paying a higher rate solely for their financial gain. They knew the only way we finance with them was if they could beat a 2.9% rate. Realizing of course they could not guarantee a rate without running a credit check they were told not to waste a credit check unless they knew what they could beat a 2.9% rate. They wasted our and their time trying to sell us the usual add-ons only to come back with a 4.9% rate. Only when we got ready to walk out did they come back with a 2.7% rate. Know in advance before going in what rate you deserve. Don't expect them to do you a deal. We were then expected to sign papers before reviewing them. Odometer disclosure was inaccurate and when I brought it to their attention they replied with "that only means it wasn't altered by us, it doesn't have to be accurate.' It was only off by about 60 miles on a new car, but that is all the more reason the get it correct and comply with the law.

Annie p

7 de sep. de 2013

My parents bought there car here and we wer very impressed with our salesman!

DBbarley

14 de ago. de 2013

Very prompt and friendly service. Dealing with the internet salesman was a very easy experience.

Jose15

29 de mar. de 2012

I called to schedule an appointment for my 6 month oil change/tire rotation. I was very close to my miles and was hoping to get an appointment as soon as possible. I was happy to learn that you don have to make appointments any longer. You can just call and see what the average wait at that particular time is and drive on in. I arrived shortly after I spoke with the receptionist and was treated very well. I was given an approximate time of completion and asked several times if I needed anything while I was in the waiting area while service was being completed. I have to say, I have been treated better after buying the car than I was during the sale and I didn't think that was possible.

NickFH

20 de mar. de 2012

My vehicle has always been fixed properly when you service it. The service manager(s) listened to what I had to say and then upon looking at the vehicle they tell me what they have found before doing any servicing. This last time when the car service was complete I was called that my hot rod was finished and when I drove away it was like a Cadillac.

MrSevere

2 de ago. de 2004

I bought a used Toyota Corolla and the over all experience was rather pleasant. I received a fair trade for my Ford Taurus and paid a resonable price for the Toyota. My only issues are the Finance guy was rather rude and pushy about his extra insurence and extended warranty as I already had financing arranged through the local credit union. I also became a little frustrated with Luke who was on his cell phone a great deal of the time working on other deals.

Tim_Harvey

14 de nov. de 2003

I purchased a new Land Cruiser in January 2003. The truck has been just plain awfull!! I had it in their shop for problems with creaks and rattles since the first week I owned it. They kept my car in the shop for over 4 months for the first 8 months I owned the car. Their service department would repair one problem and then create 4 others. Eventually they stated they could not fix my rattle in the windsheild and told me I would have to go to arbitration to get anything else done. I DID THAT! During the process I chose a different dealer in NM to help me. During the process my problem was acknowledged and their service manager stated he could fix my problem. I accepted the offer and it took MY NEW DEALER all of two hours to fix ther problem. The factory had left a setting tab in the windshield. They took it out and NO MORE RATTLE. I was continually lied to at Gene Messer and would not recommend them to anyone.