BG

18 de oct. de 2015

I MEET WITH BRIAN FROM PENSKI GMC . VIEWED 2 VEHICLES FRO CARS.COM . BUT I DECIDED TO NOT PURCHASE THEM . THEY HAD ALITTLE TO MUCH MILES ON 1 VEHICLE . AND OTHER VEHICLE WAS NICE BUT TO SMALL & TOO MUCH MILES . BRIAN WAS VERY PROFESSIONAL & HELPFULL . I HAVE SINCE PURCHASED ANOTHER VEHICLE .

Jack

13 de oct. de 2015

EXCELLENT experience: the entire Lease Process was made so easy; most people dread going through the new auto process, not with the Penske Team, everyone was a professional and friendly

Buyer

23 de sep. de 2015

Was told a price for a lease on a GMC Terrain. When I went to the dealership the price somehow went up $100. Somehow my model magically disappeared!! Both Victor and Vince completely lied to get me into the dealership. Very unprofessional sales people!! You have been warned!!

Not a satisfied customer

12 de ago. de 2015

Called about a car on Tuesday, had a confirmed appointment to see a car on Wednesday at 7:00 PM. At 6:10 PM after just leaving, received a call that said they went ahead and sold the car that I was on my way to see. So, if you have a confirmed appointment and rearrange your day to be there, they can just blow you off???? Can't say they have someone coming to see the car, and to check on availability later???? Don't like how they treat potential customers at all. That, I was told is a policy promoted by the owner. I will never return there. You could be treated in the same manner if you patronize this dealership. Remember, a confirmation from them regarding your appointment is meaningless.

Keith Unger

29 de jun. de 2015

Found Geoff Penske on Auto Trader. Called made appt and a few short hours later I had traded in my car and drove home in a 2014 Chevy Silverado exactly what I wanted . Not taking anything away from Bob my salesman but Victor Popescu is the "MAESTRO" of a general manager. Tough, fair, honest to the "T" and SMART. Even offered to buy me lunch because they were so busy. Great staff and kudo's to Kevin Bridgman the $$$$$ manager made the paperwork move effortlessly. Nice touch! Great dealer, worth a visit new or used!!!

tled21

12 de may. de 2015

Everything as great from the moment we stepped on the lot. I called ahead of time to ensure the car I wanted was still there. Bob B. was great from test drive to handshake as I left in my new car. Car was listed at a very fair price, and they even came down a little to meet me at the monthly payment I wanted. Thanks for a great car buying experience!

4x4sierra

6 de may. de 2015

Positive experience dealing with Geoff Penske Buick GMC and their professional staff; Victor Popescu General Sales Manager, my Salesman Randy Fryberger Commercial Sales Manager and Kevin Bridgman Financial Services Manager.I'm a repeat customer because I get a fair deal when making a purchase and the service department is exceptional. I have recommended the dealership to family and friends.

Car fan

16 de abr. de 2015

My wife and I recently bought a pre-owned Jeep Compass from Geoff Penske Buick GMC. My salesman Taylor and the used car manager Glenn were a joy to work with and made the buying process extremely easy and fun. I would highly recommend this dealership and asking for Taylor as your salesman.

Bert234

5 de abr. de 2015

Bryan was very helpful,knowable about the car, very satisfied with price and what was offered for my car.Everything about finance explained very well.

Jason Z

27 de mar. de 2015

Geoff Penske Buick Gmc is the only dealer I use. All of the staff is very friendly and helpful. They have a huge selection of new and used vehicles, If you have a problem they work very hard to rectify the problem and make you happy it's just a great small town honest dealer I would recommend to everybody I have got 5 vehicles from them over the years a have NO complaints at all

Jeryldean

11 de feb. de 2015

From the time I walked into the showroom until I drove away with my new 2015 Buick Encore, the quality of customer service from everyone was truly outstanding. They exceeded my expectations on every level.

bagift10

31 de dic. de 2014

Had an awesome experience buying my first new vehicle from these guys. I'll definitely recommend them to friends and family. The price was right, the service was great, and I've got an awesome new truck. Everyone at this dealership was polite, courteous and did their best to make my experience enjoyable. Thanks Geoff Penske Buick GMC again for the new wheels.

Mom of three

19 de dic. de 2014

Awful experience! Salespeople were friendly , helpful, knowledge, and all that good stuff. However, we feel taken advantage of. We were told that the best they could offer for our trade was $33.000. The man stated that this was the best he could do, because it would be difficult to sell our car and he might have to send it to auction. Our trade was a 2014 Buick Enclave with 2,597 miles (which we bought 2 weeks prior for approx. $10,000 more) Two days later when I checked the website, they had our car (same color, features, mileage) listed at $49,000. They advised us against buying back our old minivan, but we did anyway. They sold it to us for more than they gave in trade, because they repaired the seat. The repair did not look good. On the way home whatever stuff they smeared on the seat (to fix it) came off on my husband's jeans. Very disappointed!!! Several other things are worse now than when we traded it in. Very Frustrating. We would not recommend this dealership.

mathuesrb

30 de nov. de 2014

I bought a 2015 GMC Yukon from Victor and Jeremy and I can't say enough about the great experience I had at Geoff Penske Buick GMC. The show room was immaculate (best coffee machine ever, Cappuccino too!!), the people courteous and knowledgeable and most importantly trustworthy! I traded in my 2002 Toyota Sequia and got more then a fair price for it. I also purchased great extended warranties that cover the inside and outside of my vehicle which is important to me because I keep my vehicles for a long time (last vehicle 13 years). After the deal was done Jeremy went through all the bells and whistles that are in my beautiful new Yukon and there are plenty. He wanted to make sure I was completely satisfied before I left that day, but he also went the extra mile sending a follow up email saying to contact him with any questions related to anything.Ricki from the finance department was also very knowledgable and spent the time working out what was best for us related to financing a small business vehicle which can be sometimes complicated.This is the second vehicle we purchased from Penske and recommend it to our friends and they purchased a Acadia Denali. They also had the same great experience.

rios

23 de sep. de 2014

in my search for a certified used car geoff penske returned all my emails and answered all my questions with no pushy saleman or tatics..will defintely visit this dealership

TSnow

10 de sep. de 2014

I bought a 2010 Mercedes-Benz ml320 Blutec from Randy. This was totally an online sale up to the point of signing the papers and picking up the vehicle. I was very impressed when I actually got to the dealership (180 mile drive). The vehicle was much nicer than I had expected and the few flaws it did have were accurately described in the correspondence. I would certainly recommend this dealership and even buy again myself. Troy

larry.ludwig1

12 de ago. de 2014

2007 I purchased a 2007 Envoy. What a sweet ride that was and with 125,000 miles on today still runs like a dream. Randy Fryberger was the sales rep. Yesterday 8-11,2014 I pushed myself to go ahead and look at the 2015's that just came out. I found one and lo and behold who comes up to assist but Randy 7 years later. Same great attitude same helpful self. Well I purchased the 2015 and left with it. Whoever gets the 2007 Envoy is getting a great ride not even a rattle anywhere and still runs like the first day. Randy - thank you and thanks to Penske for the professional business you run. IM a pretty big critique of sales associates so this is definately not something I do very often by posting exceptional service. L J Ludwig, East Cocalico Twp, Lancaster County PA.

surf 613

11 de jul. de 2014

victor you made the first impression!My overall experience was very positive! They are minor issues with truck.Just got back from shore and got 21.4mpg!

timgipe

29 de jun. de 2014

I visited the Penske showroom planning to purchase a 2014 GMC Terrain to replace my 2011 GMC Terrain which was also purchased at Penske and provided me with excellent service but now had high mileage. The staff was extremely helpful in finding a vehicle with the color and features that I wanted. Although they did not have it on their lot, they were very prompt to locate it for me and have it brought to their dealership. Unfortunately, that vehicle was damaged in transit but the team at Penske worked very hard to find me another identical vehicle and had it brought to the dealership in almost the same time frame! Although the new Terrain had some options that I was not planning to purchase, Penske GMC did not charge me for those options. I cannot complement them enough for the very fair and professional manner in which they got the deal done including very generous trade-in allowance on my old Terrain. There was no high pressure sales or gimmicks involved. I felt that I truly got a very fair deal and the wonderful new vehicle I wanted.

bosco2644

17 de jun. de 2014

i am very happy with my experience at the Geoff Penske dealership.I took my 2010 ford tauras in for hail damage and when i picked the car up it looks as if there was never any damage at all.The paintless dent tech did a great job.The price was fair and Jeremy at the service counter was very professional and extremely helpful.

BrandonEmmick

12 de jun. de 2014

At first the Finance Manager lied to us and sold us a packaged warranty... He said it covered everything, all the high tech parts, like Navigation, DVD player, radio, etc and it was worth the extra $60 a month. I reluctantly agreed to the coverage.We read the fine print later on, which states that NONE of those high tech parts are included at all.When I contacted him he said it was too late, and the monthly payment could not be changed, and we would only get a partial refund.You can imagine my extreme frustration; feeling cheated and mislead.I promptly wrote a message to Mr. Penske, his general manager, and is pre-owned manager...Within no time, Mr. Penske himself contacted me directly, sincerely apologizing for what happened. He promised me he would personally right the wrongs to the best of his ability.Let me tell you, this dealership has some excellent managers... Mr. Penske contacted the lender just in time to cancel EVERYTHING and he brought us back to resign the contract to our liking.He also offered to send a driver to meet us and even have the vehicle re-cleaned under his personal supervision.Neither of those were necessary, so we declined, we were just happy to have the deal that we had been hoping for.When we arrived at the dealership to resign, I met Mr. Penske personally, and he was as genuinely concerned about our happiness as his messages portrayed. It is unique to find a dealership that has this level of true customer service at it's core.We also met the pre-owned sales manager, who was just as dedicated to righting the situation.Mr. Penske assured us he would address the employee that caused the problem, which I believe he will handle appropriately.We love our vehicle and could not be more pleased with the end result!I would definitely buy from them again, despite the issues at hand, because they didn't brush me off, the fixed it the right way.

garyandanne

15 de may. de 2014

My wife just bought a used car with low miles and in perfect condition. We were treated like we bought a brand new car. Bryan was our salesperson and he was very helpful and very knowledgeable about our car. He has and will continue to help us with all features this car has to offer. We are not familiar with all the electronics on this car. He said he is willing to help us any time. Victor was also helpful in getting us a good price for our trade in and lowering the price of our new car. This dealership (Geoff Penske) has a beautiful new building and all the people treat you very nice. This is a new experience for us and so far it has been great.

rtaylor2

30 de abr. de 2014

I am completely satisfied with the job the service department did on my 2009 Buick Lacurne. They discover the problem which was an oil seep in the engine, they insisted I needed to get the car repaired as quickly as possible. The service department set up the appointment at my earliest convenience. It took them 5 hours to complete and I received the car back in great shape. I cannot express how completely satisfied I am with the service the Penske service department provides. I plan to take my 2009 Buick to them every time it needs service.

rdjfm

25 de abr. de 2014

Service department took prompt care of my car and made it look better than new. I can not believe the results, they were far better than I expected. Kudos

bluejeans46

24 de abr. de 2014

Read the titly I have it says it all go there its a great place to buy a car

bluejeans46

23 de abr. de 2014

This dealer ship is a great place to go buy a new or used car if I would buy a new car or used I come here

esox72

23 de abr. de 2014

Scheduled an oil change and Joy contacted me to set the time and secure a loaner vehicle for me. I was just going to wait but they offered to do my inspection which wasn't due for 2 months, so I took the loaner. Still only took about 1 1/2 hours and my car was washed and ready to go. Definitely will schedule my service work there again.

buickregalturbo

16 de abr. de 2014

Matt O. from Murphy, TX ~ I worked Glenn Jackson, Sales Manager to purchase my Pre-owned 2011 Buick Regal. I flew into the Philadelphia airport where I was met and driven to the Penske Dealership. I experienced first class professionalism. Glenn, Geoff Penske and the staff were very friendly and made sure that I was provided for. I test drove the car and there were a couple of minor items that Glenn Jackson said he would take care of once I got back to Texas, working with my local GMC/Buick dealership. Randy F. went over OnStar and vehicle features with me before I took off to drive back to TX. I appreciate that level of customer service and would recommend Glenn Jackson and Penske GMC Buick to anyone ... even in Texas.

Reading Buick

13 de abr. de 2014

Excellent sales team at this facility. I felt they went above and beyond during the sales process. Everything went well until vehicle came due for servicing. This is the third new vehicle I have owned and first for Buick. Due to the lack of professionalism and knowledge on behalf of their service department I won't consider this particular dealer for another vehicle.

denisenbill

16 de mar. de 2014

the people at Penske are very good at what they do , 5yrs ago I bought a vehicle from them and still go back for all my service work as well as my other vehicle also get there service, great team , friendly and most of all honest. Ill always go there and I tell my friends as well

Kelwalk1

12 de feb. de 2014

The staff was very polite and knowledgeable. They made my experience painstakingly easy and pleasant. I am enjoying my new Acadia! I will definitely will recommend!!

tryan

6 de feb. de 2014

we showed up on a Saturday to look at a certain car, after a test drive we decided to buy the car. the people there stayed past there closing time to make sure that everything got done that night. we were not rushed because they wanted to get home for the weekend, even know we felt bad holding them up. I talked to them on Monday to make sure that everything went ok on the way home. I would drive the extra miles again to do business with them.

dgolias

6 de feb. de 2014

My Truck broke down on Interstate 222 while taking some items to my daughter while she was moving. I had AAA tow my vehicle toGeoff Penske Buick. Since I had no way to deliver the items to my daughter, Brad from the Parts Dept. helped me get the items to my daughter's house about 2 miles away. Jeremy stayed in touch and was able to secure the necessary parts in one day. Willam did allrepairs and service required in a few hours. I had my truck back in two business days. The courtesy shown to me and my wife was exceptional.I have never seen a report like the compehensive report that I received when the service was completed. Overall, an exceptional job. I'll be back.

phibro

23 de ene. de 2014

The service department at Geoff Penske Buick GMC is above and beyond, in particular Jeremy Wagner, service manager was very courteous and explained everything my vehicle needed and why. I really felt like I was being taken care of and I will continue to bring my vehicles in for service at Pensk for this excellent customer service and knowledgable service department.

Ryanparsons

23 de ene. de 2014

Always friendly and fair service on my Buick and GMC. Regularly use this dealership for inspections, routine repairs, warranty repairs, and even the body shop once.

wagners

10 de ene. de 2014

This was the best customer service experience that I've had a dealership. The staff was personable and professional. I will recommend them to my family and friends.

renwor

10 de ene. de 2014

All the personnel at Geoff Penske Buick GMC made me feel very special. They go out of their way to make sure you have everything you need . They are truly a great bunch of people to deal with.

AllisonChains

9 de ene. de 2014

I always thought looking for a new car was torture, but at Geoff Penske Buick GMC I actually had a pleasant experience. The sales people are helpful and I didn't feel any pressure. I met Joy Page in customer relations and the man himself, Geoff Penske. He took time out of his day to meet me and convey his appreciation. Overall, I have zero complaints and I will definitely go back for service and future vehicle purchases.

FrankieNapes

9 de ene. de 2014

Great customer service and knowledgeable employees. The facility is beautiful and everyone I came in contact with was extremely friendly and accommodating. I will continue to go back and will recommend friends and family as well.

nagafa12

1 de ene. de 2014

Over my years of coming to Geoff Penske for service on my car, I've had the pleasure of befriending Joy Page, Guest Relations Manager. Ms. Page always makes me feel like a priority and couldn't be more accomodating and friendlier. I wish I had more reasons to bring my car in for service.

Harley2010

19 de dic. de 2013

I usually took my vehicle to another dealer for service, but on this day they were booked up. I called Geoff Penske service dept. and they got me in promptly, took care of the issues with my vehicle and the price was very much less then what I thought it would be, I got the vehicle back in a timely manner which is very important to me. I also spoke to Joy an employee at the dealer who was extremely helpful with a friendly smile and could not have been any more pleasant to work with. This dealership should be proud of the people they have working for them. Thank you again Geoff Penske.

JJ19406

15 de dic. de 2013

I love the Service Dept. at Penske! Jeremy & Justin (Service Writers) take good care of my car and Joy (Guest Relations Mgr.) takes good care of me! Joy makes me feel welcome, comfortable and appreciated every time I visit and always goes above and beyond to make sure everyone is completely satisfied with their service work and overall experience. She definitely cares about the customer and adds value to Penske Buick GMC. I always look forward to my service appointments and I travel 45 minutes out of my way just to go there. Jeremy, Justin and Joy make a great team!

pass107

5 de sep. de 2013

Poor service department couldn't figure out simple problem with new car that was purchased at their dealership. After several failed attempts they got upset and told me to go somewhere else. I did and the problem was fixed by another dealer in 15 minutes. Service here is terrible and their customer service manager needs to learn a thing or two about customer service.

Billzbeez

21 de ene. de 2013

I just purchased a used Cadillac DTS from Geoff Penske Buick-GMC and it was the most pleasant car buying experience I've ever had and I'm 66 yrs. old. Absolutely NO presure in any way, and I was very satisfied with the price I paid. My salesman was Randy Fryberger. I would recommend him to anyone. Randy is a very down-to-earth person, very polite, respectful and personable. He spent an unlimited amount of time with my wife and I, answering all of our questions and when we came in to pick up the car, which was immaculately detailed, inside and out he explained in detail everything on the car, answering all of my questions about how things work. I was very surprised that he spent so much time with me when I was just buying a used car but Randy valued me as a customer. I've called a few times since I've taken the car home with a couple simple questions and he again, in the friendliest way took his time answering all of my questions and told me to feel free to call him anytime with any questions I may have. I have never had a car buying experience as pleasant as this. I highly recommend this dealership and Randy as a GREAT salesman.Sincerely, Bill Mondjack, Whitehall, PA

dek3383

1 de jun. de 2012

the salesman was ok to deal with, but as soon as i was greeted to tom. i could tell he was cocky, rude, and was not gonna be a good person to deal with. he kept telling me my financial situation, that i can afford payment $60.00 higher a month than what i told him i could, and lied and said i needed gap and a warranty. after reminding him several times that requiring me to take these extras was illegal, he changed his attitude and didnt seem to wanna sell me the car. after no such luck i left the dealership frustrated, but only to realize if thats how they are to deal with in sales, you can only imagine how they would be to deal with otherwise. so looking back im glad i didnt buy from them because Bob Fisher chev took much better care of me, gave me a better deal, and better rates on a better vehicle

Rozzi from NJ

3 de feb. de 2012

A horrific car crash caused by a careless driver...an ambulance ride to a trauma center...a totaled car...that was my January 2012. A look on Cars.com led me on the search for my replacement car, a Hyundai Sonata, the very car that saved my life. A limited budget was the concern for replacing the car love of my life. I managed to find this car at Geoff Penske Buick GMC, a dealership in Shillington, PA, an hour and a half away from home, and in a different state. A phone call to inquire about this Hyundai Sonata brought me to the nicest, kindest, most compassionate people with whom I've ever dealt at a car dealership. My first conversation was with Kyle Smith, my salesman. I told him my situation, and told him of my limited budget, and he said that his manager was out for the day, but that he would get back to me the next day with an answer about the price. I received a phone call later that day from Amber Hart, the Internet Manager, who came back to me with an offer that was great enough for me to make the trip out to Shillington that Saturday. I fell in love with this car. It drove great, but it had a faint smell of cigarettes and dogs. I was worried that this smell would always linger on, and I was a little unsure that I wanted to smell these smells long-term. Amber and Kyle both assured me that they would have their detailers really detail this car to get rid of the smell, use an ionizer, and make it smell amazing. They even agreed to replace the Hyundai cabin air filter so that the smells would go away. The following Wednesday, I made the trip to Shillington with my brother and sister-in-law. My brother also works in internet sales at a dealership in NJ. His blessing was very important to me. When we made the trip that following Wednesday, we pulled into the dealership, and saw the car sitting there, all sparkly and beautiful! It was so beautifully detailed that it should have been on the floor at the Philadelphia Auto Show, which happened to be going on in the city at the time! Amber saw the look on my face, and she knew that I was impressed! She assured me that the car smelled like cupcakes! So, we got the keys, and into the car we went. It was amazing! The smell was completely gone, and it did smell like cupcakes!!! A test drive by my brother showed him that the car ran perfectly, and that it was perfect for me! So, we went inside, and spoke with Tom Gramling, the Finance Manager, who went over warranty options with us. He was also very nice! The papers were drawn up, and the transaction was done. Another special thanks to Vic Popescu, the General Sales Manager, who helped out with getting the temporary tag ready for us. I will always look back on this experience with a huge smile, and warmth in my heart for the people of this wonderful dealership who turned a very tragic experience into a very happy ending! Thank you, Kyle, Amber, Tom, and Vic! You've not only restored my faith in the car-buying experience, but you've made me see that there are angels out there, looking out for people, and making sure that they're happy! :) I will shout it out from the rooftops that this is the place to buy a car, even if you're from really far away! Sending love to all of you...xoxo

Thelm

3 de ene. de 2012

The service department of this dealership is always very professional. They are courteous when scheduling the appointments and honest about how much services will cost and how long it will take. While waiting for repairs it's like sitting in your living room. Their's free coffee, newspapers and television available. Most of the time I talk to other customers who always seem pleased with their service or the salesman I leased the car from. My decision to buy out the lease on my 2008 Accadia was greatly influenced by the way this dealership treats me when I'm there. Tom Morgantown, PA

Buick guy

6 de dic. de 2011

I made an online inquiry about a used vehicle there. The reply was prompt and detailed. Further information about the vehicle history (which I had not requested) was shared with me at that time as well. Subsequent to that, they followed-up to be certain that I had all the information I needed. I would likely have bought the car from Geoff Penske but it was sold before I could arrange time to get there.

thepabaums

7 de nov. de 2011

We have taken our GM vehicles here for service for over 5 years. But, we just bought our first from them and we had a great experience. We love everyone in service and now feel the same about the sales department. We think very highly of everyone we have dealt with from service to sales and everything in between.

aliosha

1 de nov. de 2011

Went to purchase a used car, and was given the best treatment by the manager Victor! He took me through a few different scenarios and price ranges, in the end I ended up with a great car that was within the budget discussed. I also want to mention Mike who definitely made me laugh and helped with my decision. I have been recommending the dealership to anybody looking to buy a car.

Mark Caston

1 de nov. de 2011

The best buying experience ever! I would recommend this dealership without hesitation. I have already told my staff they need to check out this dealership,everyone was great!

timgipe

31 de oct. de 2011

I have owned my 2011 Terrain for about 1 year and have been very pleased with the prompt and courteous service. Everyone at the dealership is professional and courteous any time I call with a question or to schedule service.

tjohn626

28 de oct. de 2011

Wonderful customer service from a very knowledgeable sales person. I was browsing in the area for a used vehicle and she was a huge help. I will be coming back to work with her when I decide to purchase.

kjp922

27 de oct. de 2011

Stopped in to browse, spoke with a young lady, Amber. She was extremely pleasant and very knowledgeablel and will tell my friends to stop in to see her.

MAYIMBE

24 de oct. de 2011

this dealership is fenomenal. the sale dept took care of all de information i needed. they are very professional.

lydeb

24 de oct. de 2011

I am a previous customer from the former dealership and some time has passed since I've been to the dealership for a visit. As soon as I walked in, I was greeted by the receptionist (I think Erica?)- she was very friendly and pleasant. Randy, my salesperson, was very helpful in walking me through my purchase and never pushed me into buying. Before I left, Victor introduced himself and offered to answer any other questions I might have had- again, not pushy. Unfortunately, I did not end up buying due to some personal changes, but when I am ready I know right where I'm going. The entire experience made a big impression on me and I will always recommend them when someone needs a car.

Firsthsa

22 de oct. de 2011

The sales staff was very easy to work with. It was not a "pushy" sale allowing us to look at our options without feeling pressure. The trade in was fair based on the book value. We would definitely recommend them to others.

chetmurphy

21 de oct. de 2011

Outstanding service - had difficult to diagnose problem on my new corvette and Charlie fit me in right away. Jeremy was on top of things and called me every day to give me a status report on finding the problem and repairing. Found a second issue and took care of it as well. Very on top of their game! Great service, knowledgeable and courteous. Highly recommend to anyone.

cherokee377

18 de oct. de 2011

I have never been into a dealership that actually came back from my offer after speaking to "the manager" with a lower price than I offered! And this was after offering a significantly below invoice number and I kept all of the rebates. No high pressure sales, and extremely helpful in getting me the aftermarket/accesories that I wanted. I am a very shrewd negotiator, and researched KBB, Edmunds.com etc. These people are really that good!

ashler43

13 de oct. de 2011

My experience was/is terrific! I first made contact with the GP GMC dealership on the internet, and was promptly contacted by Amber. She was friendly, knowledgeable and made me feel completely comfortable throughout the buying process. Additionally, I've been bringing my car in for service and it's always easy,smooth, and accommodating. I am happy to recommend this dealership to anyone looking for a new car :)

linda rauenzahn

12 de oct. de 2011

We had a very good experience test driving the Buick Regal. Our salesperson was very knowledgeable and helpful. We have recommended Penske to many of our family and friends and they have also been extremely pleased with the staff and service.

angeesons1

21 de ago. de 2011

This was my second visit to this dealership for service needs of my GM Car. On the overall I find them to be good and responsive - so far. We have five cars in our family and we do try to keep all of our cars in good condition. So a realiable and good value service is important to us.

dkschmehl

16 de ago. de 2011

I appreciated the friendly greeting upon arrival and the promptness of service today............also the fact I could put the bill on our account. During the wait I enjoyed talking with a sales rep about the new cars.

KAKoch726

11 de ago. de 2011

Prompt and courtious service. Appointment was for 8:00AM and my car was taken almost immediately at the time of appointment. Work was completed and the car was washed and delivered back to me in a reasonable amout of time.

mertz

2 de ago. de 2011

First let me say thank you to all of you. It was a pleasure dealing witheveryone. While there we were waiting for Tom to finish with other people we met a young girl who is just learning and she was great. We laughed so much and it made the wait so much better. Everyone was so polite and made our time there much smoother. We just love our Equinox and would definitely buy from your business again. We also will pass on to our friends and family that you really work with everyone and make things go smooth. Once again Thank you so much. Donna & David MertzP.S. One thing we did notice about the vehicle is that it was advertise that there was 76003 miles on it but when we got there we noticed there was 77300 something which is over 1300 more miles. Just wondering how that happened? Would love to know if you get the time. Thanks againDonna

lwanderson

1 de ago. de 2011

In 2004 (then Dan Phelps Buick GMC) I had found that Victor (then a salesman) was "bending over backwards" to make me a customer. After looking for a replacement for our Tahoe, we leased a Yukon and were never sorry. The service was great. We returned the Yukon in 2007 and purchased a conversion van from another dealer (Penske didn't sell conversion vans). We were sorry- the service from that other dealer (close to Phila) was horrendous. I also leased a 2007 Silverado from another local dealer (again I was sorry). So the lease on my 2007 Silverado was expiring 08/05/11 and I started looking for a replacement in May, including GMC and Chevy. The Chevy dealer I had dealt with in the past, which had always messed up something on ordering or acquiring my next vehicle was closed by Chevrolet during the recession (not hard to understand why). I went to another local Chevy dealer as well as back to Victor. Victor said "We want you driving a Sierra." He did everything under the sun to make that happen. We couldn't find a truck that had everything I wanted so we ordered on June 17th. Victor "pushed" and the truck was delivered in record time- less than 6 weeks. And to top it off, they transferred the step bars from my 2007 to the 2011 as well as installed a bed liner in less than 3 hours. Hard to beat the service both from the sales side and the service side. Thank you Victor, Randy, and Jeremy- your number one in my book.

CSSRLS

31 de jul. de 2011

My wife and I stopped by G. Penske to briefly look at an Acadia. We were immediately greeted by Mike, who we found to be one of the best auto salepeople we have dealt with. He was courteoius, knowledgable, and easy to work with. He took his time, and was very patient with all of our questions and tossed in a bit of humor to boot. We came back the next day, and everyone was very busy (end of month). Mike was not avaialble, but Victor, the sales manager, or anyone who was available, stepped in as needed to keep the process moving along. It was obvious they work as a team. We had a great experience with Mike, Victor and Penske, and will go back when ready for our next vehicle.Note that the (4) answer on price was only because it can never be low enough!!

colin rarick

27 de jul. de 2011

On 6-23-11 I had my 1986 Buick Grand National serviced & body work done. Everyone did an excellant job, and It was finished correctily ontime.Hats off to everyone Involved.Thanks againColin Rarick4021 Grant St.Reading, Pa. 19606

David Brensinger

1 de jul. de 2011

All my issures were taken care of and the service specialists listed above were friendly and keep me informed and they did an excellent job washing my GMC p/u truck as well.

detjoa

28 de jun. de 2011

We purchased a new Buick Enclave in March and love it. Everyone was extremely helpful throughout the whole buying process. Amber was extremely knowledgeable of the products Penske Buick has to offer. I would recommend them to anyone looking for a new/used car.

mereeree

28 de jun. de 2011

Jeremy is the main reason we keep coming back. He's professionalizm and personal attention is the best. If Jeremy stays we will be back.

Ruthann Houck

22 de jun. de 2011

I asked for oil change and alignment. They assured me th car would be driven nd checked to see if I needed the front wheel only or the all wheel therefore not having to spend more than I needed too. They were also very efficient with the time it took because I was waiting.

michaelstoltz

17 de jun. de 2011

Simply put, the best vehicle purchase (Enclave) experience of my life; even better than my Lexus and Acura dealership experiences. No high pressure sales tactics, the professional and courteous manner in which the handled the transaction, and their responsiveness to my inquiries and requests made what is often an uncomfortable situation into a very positive experience -- one in which I recommend, without reservation, to anyone interested in purchasing or selling vehicle.

smokey90

17 de jun. de 2011

Great customer service from initial drive in to departure. Great parts department. Would definately recommend this dealership for parts and service. Have not had any experience with a new vehicle purchase here as of yet.

pgkg

8 de jun. de 2011

Heat wave/air conditioner breaks down/called monday morning and was told bring it down at my leisure/I couldn't get it there till 200pm....no problem/arrived,problem diagnosed in 10 minutes/parts needed /I was offered a loaner car and was out of there in 20 minutes/ wife and I had several plans and were able to do what we needed to in comfort/ message on machine tuesday evening indicating car was done/ picked car up Wenesday morning/service has been consistently outstanding since I puchased my vehicle/ this episode was the icing on the cake/ I live 55 miles away and my next vehicle will be purchased and serviced here.