Tin M Than

13 de sep. de 2016

I enjoyed going thru' the buying process from Germain BMW, as the salesman,i.e. Mr. Larry Brewer was knowledgeable, flexible and very professional .

oldtime123

25 de ago. de 2016

Germain BMW of Naples11286 Tamiami Trl NNaples FL 34110-1622Complaint Description:Denied a repair I paid for also Sales manager BILL EMERSON should be trained on how to speak to customers in front of their children. First my front right rotor was replaced 3 time by bmw of Sarasota. There was a vibration that kept coming back. So after three repairs there I decided to go to BMW Naples to have it fixed since it was repaired three time with no success. So went to BMW of Naples and at that time they replaced the rotor again and explained how it was all BMW of Sarasota's fault. They had made faulty repairs and BMW of Naples Stand behind their work. Overall it was a pleasant experience with Ron Arnold Service manager. Of course after 1 month it started again and Ron Arnold told me to bring it back in two weeks after he returns from vacation so he could be there. Unfortunately I got a flat tire in the meantime so I called for a service appointment. That's when I happened to get Bill Emerson on the phone, what a bad day he was having. First I asked if he could give me any information on buying a new tire and getting a alignment. He told me to go where ever I want since I was not close by Naples. So I then asked if I could get it towed there since I have a appointment in a few days. This is when it started, he said don't bring it here we are not touching your car. I said ok?, He then went on to tell me very loudly and rudely how ignorant I was and my right front rotor goes bad every 1000 miles because of the way I drive my car. So I calmly asked if they had any equipment they could plug into my car to see acceleration and deceleration. He responded yes, so I said I will come there and you can see how I drive. If you can show me I drive anything but conservative don't make the repair, I take care of my property and im not 18 years old. This enraged him and he went off on a rant about me being a horrible driver and they are not standing behind anything on the car because the way I drive. Then he hung up on me and I had to turn around and explain to my kids why a BWM employee was yelling at me over Bluetooth. Then on the day of my original appointment I find out after half way there ( 3 HOUR RIDE ), I call Ron who informs me BILL EMERSON has canceled my appointment and told service staff not to speak to me. I have never in my life dealt with such immature practices.Your Desired Resolution:All i want is the repair to be made right. I paid for it and was patient while it was repaired. Now after 1000 miles I have a car im embarrassed to take clients in again. I have even been willing to trade the car in if it cannot be fixed, but now BMW has cost me sever thousand fixing the same issue multiple times. BILL Emerson needs some training I own several business and would be livid if my employees treated customers in this fashion

brucero40

16 de ago. de 2016

Even though I purchased my car elsewhere, the service at Germain BMW is excellent. My advisor, Rhoel communicates well with me the entire time and I feel he genuinely want me to be satisfied with my car.

buzzshipley

10 de ago. de 2016

5.0 star rating 8/10/2016I was driving from Naples to Maryland a few weeks ago. Just outside of Richmond my 535 xi started to slow down and ran rough but was I able to get it to a BMW dealer by 11:00AM. I picked up my car that night after paying over $2000 for the repair. I recently returned to Naples and sent an email to my Service guy at Germain BMW Brian Cox and explained the experience and cost. I also sent Bryan a copy of my invoice from the other BMW dealer and asked whey he wasn't able to see this coming. Bryan returned the email explaining that it was something that doesn't show up it just stops working. Bryan also sent me warranty information on the car and said to call the other dealer back and forward them warranty report and to see how they would respond......I am getting a check for the entire amount over $2000 sent back to me.. I want you make sure that the right people read this because this is going beyond just writing up a work order for your car.......Thank you Bryan.

Robert

1 de ago. de 2016

My family and I are very impressed with the Professional and Knowledgeble staff who took great care of my car, especially with Bryan Cox my service manager.

Henry

29 de jul. de 2016

The entire experience was truly professional, competent and easy. Everyone involved in the process was cordial and knowledgable. The sales person, Mike Brin, was the best I have ever dealt with in obtaining a new vehicle. I have been a customer for many years and can also vouch for their excellent experience.

Linda Kennedy

25 de jul. de 2016

I have gotten my 650i serviced here many times. Moises Marante is a fabulous Service Advisor. Always courteous, very professional and knowledgeable. I highly recommend him.

Dealer Shy

18 de jul. de 2016

On Saturday, I purchased my first car from Germain BMW. Anthony Dunbar was my salesman. I always serviced my 2014 BMW at Germain and my service person Chuck Griffith has always given me great service, so I wanted to make Germain my dealer, they earned my business. I was confused on what I wanted, Anthony showed patience and was available every time I changed my mind. In the end I made my decision and I love my new car. Ken Burkart firmed up the deal and was very professional and made the process smooth. Thanks Anthony, I am looking forward to doing business with you in the future. Rita Mongiovi

Ragdollgirl1

17 de jul. de 2016

My salesperson was Daron Lynn. I was looking for a specific vehicle and this dealership had the car. I bought it sight unseen based on constant communication with Daron. He was very patient and answered all of my questions. Other dealerships were not answering my emails. He delivered the car to me because I lived three hours away and could not make it to the dealership. The car is gorgeous and overall, I had a very positive experience at this dealership.

Les

9 de jul. de 2016

We walked in "just looking"the next thing you know is that we got a sweet white X5 leased with the monthly payment that we wanted,great job Anthony! Keep it up!Les

dg

7 de jul. de 2016

Simply a great car-buying experience in the hands of a professional sales person who went the extra mile to insure I got the deal I wanted. I can see why this dealership is so highly rated. It shows in the warmth and hospitality from the people who saw me waiting and offered refreshment, to our sales person Alex who assured my daughter that he had more candy at his desk if she ran out!

inggirl

29 de jun. de 2016

The customer service is the best I've ever experienced. From the first hello to the last goodbye, I was totally pleased. Thank you Rhoel.

Mkoz

24 de jun. de 2016

Moises is my "go-to-guy" whenever I need to bring my car in for service. He's always attentive and goes out of his way to make sure that I'm happy. I can always depend on him to keep me informed of the progress on my car and makes sure that the car is clean and ready to go when I arrive to collect it. If there is a problem, he makes no excuses and gets it sorted out on the spot! Thank you for your continued excellent service!

Justforthisone

24 de jun. de 2016

Every time I've been in I've always been treated like family. Great staff. Polite, attentive, and easy going. Service staff is always very straightforward and explain everything to you. If something is needed they will go out of their way to get it done for you. My most recent service was my second time dealing with Chuck and both times he has been a great help. Definitely a great people person.

kelly1

9 de jun. de 2016

very pleased with my experience at Germaine BMW. Found the right car within my budget. Thank you to Daron Lynn for his patience and efforts to find the right vehicle. I learned so much and felt confident in my purchase. Thank you!!!!

Falcon Dad

7 de jun. de 2016

Between Chuck and Bill it does not get any better. Just the most genuine down to earth very service minded in this industry . Great job always thank youA. Suid

BMWalways

3 de jun. de 2016

This dealership is nice and friendly from the time you get there till the time you leave, would recommend always to any family or friend.

whitez

1 de jun. de 2016

I've bought 3 BMWs at Germain of Naples and their sales, service and parts dept always provided excellent service and have a very professional staff.

Dont

24 de may. de 2016

I have used Germain for several years. I could not be more pleased with the service provided. They always go with excess to assure all is right. My advisor Brian Cox is a real professional . Keeps me advised and assures that I am not any way inconvienced.

Dusty laurie

23 de may. de 2016

I have never better treated so promptly and friendlier by a,dealership. The salesman Peter took his time with me and was so helpful even after I purchased the vehicle. I am very satisfied and very HAPPY with my experience. I highly recommend this dealership and salesman.

Happy Naples BMW Owner

20 de may. de 2016

I have owned many high performance cars over the years and Rhoel Gray is the best service advisor that I have ever used. He takes the time to listen to my concerns, explain the nature of any repairs that are being made, and provide me with great advice. He has gone out of his way to provide me with advice about oil and coolant issues when I have been traveling and needed assistance over the phone. Mr. Gray is an invaluable asset to Germain BMW.

BurleyKim

19 de may. de 2016

I called about a previously owned vehicle and these guys were very accommodating! The vehicle had already been loaded on a transport for the auto auction. They pulled it off the truck so I could come drive and evaluate it. The vehicle was a great value, so I bought it!I love this car!Thanks Alex & Larry!

ELS05

18 de may. de 2016

Great experience with Rhoel Gray' friendly atmosphere really awesome dealership . Would recommend someone without hesitation,. Always take great care of my car staff is excellent .

AgentKen24

17 de may. de 2016

I was just starting my search for a pre-owned vehicle to replace my old Honda Accord and a BMW was not on the top of my list of cars to buy. I probably would have gotten another Honda from Germain but I was promptly contacted by BMW after requesting information on one of their Certified Pre-Owned vehicles on the lot so I stopped in and met Alex Soare for a test drive. Alex is extremely knowledgeable about not only BMWs but probably every make of car there is. He's friendly and never pressured me to move up to a more expensive purchase and made my purchase an easy and pleasurable experience. I'm actually looking forward to my next purchase from him. I lan to have my 328i serviced at Germain and expect that the experience will be just as satisfying that I receive from Germain Honda on the Hondas that we own.

BmxM5

7 de may. de 2016

I have had to take my vehicle in a couple of times to BMW and Germain BMW (Chuck is my service rep), is always good to me when I arrive til I pick up.Servicing a high end vehicle shouldn't be anything less than this.

Susan Ziegler

29 de abr. de 2016

We were in the market for a new car and thought for sure we wanted the Glc Mercedes. We decided to just take a look at the BMW X 3 and while doing so Amhad Suid approached us and offered his help. We did an about face switch and went with the BMW! Ahmad was extremely helpful and available throughout the experience and we are so happy with our choice. Thanks, Al and Susan Ziegler

mikemkcpu

21 de abr. de 2016

George is a great person to deal with. He was very nice and professional. He followed up with calls, and provided me with all the info. Great customer service! As for the service and management not so much. I had an issue where the AC, where it had a very odd odor, and also the vents of the ac were fading out. As soon as the car was ready, I got a call from George, stating that they were able to fix the AC odor issue, but unable to replace the AC vents under the warranty (management did not approvenot sure why, since the manufacture warranty does cover trim). After I got the car back, the AC was OK for like 5 days, and then the same odor was back in no time. I went to Ft. Myers BMW and asked if they can take a look. Since I did not make an appointment, they were unable to check the AC odor, but they did confirm that there is a very odd odor. On the other hand very surprised, they went ahead and replaced the AC vents with no problem, under warranty, while I waited for the car. Not sure why German BMW declined the replacement in the first place Although Ft Myers BMW is a lot distant, service is a lot better. Response to your comment:BMW NA warranty did cover the AC vents. I strongly consider that GBMW did not want to file the claim. Your response makes no reasoning. First off, GBMW addressed the AC odor as a goodwill gesture. - does this mean that the job as a goodwill gesture is not performed in the same manner as the one paid. The work performed did not last more than 5 days. I made sure to lower this review to 1 star after reading your comment.

SueL

5 de abr. de 2016

We were in the market for a new car. After test driving the Mercedes and Lexus, we came to Germain BMW of Naples to test drive the BMW X3. We loved the car and our salesman, Jim, made the buying experience a pleasure. The group at Germain is top notch!

BMW535WIFE

24 de mar. de 2016

Yesterday evening I left an item in the loaner car upon returning it to the dealership. It was a small birthday item for a celebration dinner I was heading out to at a nearby restaurant. Imagine my surprise when Chuck Griffith showed up at the table with the item after contacting my husband and finding out where we were dining! Talk about customer service. Everyone present was completely blown away at Chuck's effort. Thanks Chuck!

ohye0150

23 de mar. de 2016

Never had an issue that could not be resolved to my satisfaction and that is not something you can say about other dealers in America.

Bob Andrighetti

18 de mar. de 2016

From beginning to end my experience was very relaxing and enjoyable and the staff was extremely professional and courteous the entire time.I would recommend Germain BMW to friends and associates without hesitation.

K & D Myers

18 de mar. de 2016

My wife and I moved to Naples in 2013. Germain BMW is the only BMW dealer in the area. I have had my X5 serviced there 3 times and have never had a good experience. The last time I was there I had them service my driver side window as it would not close. When I got the car back the technician forgot to hook up my airbags and I needed to return for service. In addition, he broke the door knob taking off the door panel and installed the broken knob instead of replacing it. The first time my wife opened the door she noticed this. Also the technician smeared grease on the leather interior while he was working on the car. Towson BMW where we used to live had a wonderful service department. This may sound extreme but I sold my BMW X5 and bought another brand car from another dealer instead of risking taking it back to Germain BMW for service.

AMG-Enthusiast

15 de mar. de 2016

I located a car online and emailed an inquiry. Daron was very quick to answer all of my questions completely and thoroughly. I eventually bought the car sight unseen and I was continually very impressed with how smooth the process was. I had a couple follow up questions after the sale and Daron continued to ensure that I was taken care of. Would gladly do business with Germain BMW again.

Craig from Marblehead

14 de mar. de 2016

I could not be happier with Germain BMW and, specifically, our Sales Advisor, Mark Ciocca. As our primary residence is MA, we are comforted to know we have a professional organization with whom to deal near our vacation home in Marco Island. Bravo, Germain and Mark!

Martin

10 de mar. de 2016

My wife took car in for a new key Fob. Felt well taken care of. First timer, answered all the questions. Car came back clean. Thanks

kasbmw

9 de mar. de 2016

Parts Department employee Daniel Bocanegra not only found the parts I needed, but also took them to my car and installed them. Exceptional attitude and customer service.

bmwfan

3 de mar. de 2016

I have been using this dealership for service for the last four years. My recent experience was typical: my car was taken on time, facilities were comfortable for waiting, turnaround time was reasonable, the work was thorough, and the car was clean when the work was complete.

Towflorida

29 de feb. de 2016

I have been taking my BMW to Germain for two years and Chuck is knowledgable, friendly and ALWAYS top notch! Work is always completed on time and without issue.

ryszetnykd

25 de feb. de 2016

Brought my car in to have the windshield replaced due to a crack. Besides taking care of that problem a needed repair was spotted with the starter. Thankfully this was able to be taken care of under the car's extended warranty. I was very impressed not only with the prompt communication but how efficiently and smoothly things are run. I was given a loaner while my car was being serviced which was very convenient. Very courteous staff. A special thank you to Brian for all his help! Although I am only a seasonal visitor here in Naples I will certainly use them in the future if needed.

DLG

24 de feb. de 2016

During the service appt. I was using a loner car. My 86 year led Mom, fell and I was unable to return the loaner car and pick up my car. When I called Rhoel to ask him if he wanted my husband to return the loaner Rhoel assured me there was no problem to return the loaner the next day. It was so nice to not only receive excellent mechanical service but, empathy for a personal situation.

Donna G

18 de feb. de 2016

I purchased a used vehicle at Germaine BMW and could not be happier with the experience. We drove 3+ hours to test and ultimately purchase this vehicle. Daron and Pete work together and quite well at that. John in finance was efficient and extremely helpful in finding a low rate. She plans to return after college to purchase again from this dealership.

almos

1 de feb. de 2016

I recently leased my fifth vehicle from Germain BMW with each transaction involving Jim McGinn. Dealing with Jim makes the car shopping experience a pleasure and pressure free, There is no "what can I do today to get you into this car" approach. Jim genuinely cares about your needs and is as quick to advise that "this looks like something you would be interested in" to " I am not sure you would be happy with this". Jim's knowledge of the product as well as the care and focus he places on the sales process makes the car buying/leasing process a joy.

Sidney123

23 de ene. de 2016

Larry Brewer personally delivered my new BMW and he was professional and very personable. I would recommend the Germain BMW dealership. I felt overall happy with the experience, and my purchase. I will hope to have Mr. Brewer as my salesman when it comes time for my next car!

drjay

21 de ene. de 2016

We are new customers who took in 2 cars ( X5 and 535i ) for service. We were provided a loaner in the morning and picked up both cars in the afternoon after running errands. Quick, easy and friendly, as if we had been old friends. Thanks

JCFitzPatrick

16 de ene. de 2016

We brought one of our cars down to Florida from CT this past summer planning to leave it here year round. It was not scheduled for servicing before we left so I scheduled a service appointment at Germain BMW in Naples for January. We had t realized that our maintence contract had expired. Our service rep Jeremy told me it wasn't a problem! He took a quick look at the car's history and said it probably just needed an oil change. They did a thorough evaluation on the car and that was in fact all it needed resulting in a very low bill. I was given a very nice loaner car so the entire process was very easy! When we replace this car we are sure to replace it at Germain BMW of Naples.

GCO M5

14 de ene. de 2016

I had an unexpected flat tire on my 2014 M5 at 4pm on a Saturday and called Germain BMW. Fortunately, Rhoel answered my call and my problems were solved. Rhoel was professional, knowledgeable and courteous. Thank You Rhoel for saving my weekend and taking special care of my M5 and my family! Well Done!Gardner Odenbach

gerry and sidney

7 de ene. de 2016

I have always had great experiences dealing with German BMW of Naples. From the service greeters to the reception staff, everyone s so helpful and pleasant.

x5beachtruck

5 de ene. de 2016

Our truck died a few miles from the dealer. We had it flat bedded to the dealer a few minutes before closing, Chuck Griffith made sure the repair and service of my vehicle as painless as possible, a loaner was ready for us and my truck was fixed quickly the first time and soon we were on our way.Thanks Chuck for a truly exceptional experience!

lmyska

1 de ene. de 2016

Larry Brewer and the Germain support team made our new car purchase the best experience with their attention to detail and nothing short of excellence.

Ccginger

23 de dic. de 2015

Alex soare went above and beyond to negotiate the best deal for me. He was honest and straightforward which was refreshing when going through the car buying experience. I would recommend Alex t both friends and family. Thanks for a great car at a great price!

Fsavolle

22 de dic. de 2015

I recently bought a X5 BMW with Paul Melendez. I had nothing less than a great experience. I would recommend him to any of my friends and customers of mine. His professionalism, honesty and the devotion to get me the best deal was wonderful. Great BMW dealership !!

Karen Ryan

18 de dic. de 2015

I recently bought a new BMW X1 from Paul Melendez and couldn't be happier with the entire experience. Paul explained all facets of the purchase, leaving no question unanswered. He provided the personal touch that made the process so easy. I highly recommend working with Paul. You will not be disappointed!

Hugh in Naples

10 de dic. de 2015

I was looking for a truly professional sales person and I knew that Rick Camp was a long time staff member for Germain BMW. I called Rick, set up an immediate appointment, worked on getting the vehicle I wanted, which was almost immediately delivered, test drove the car, bought it...all w/in 3-4 days. Super experience, super support, handled with the utmost of professionalism and courtesy...Rick is the man! From the In door to the Out door when I drove away in my 2016 528i, it was nothing but a positive experience.

Joe

8 de dic. de 2015

I recently purchased a 2016 428i convertible at Germain. So far the car is very powerful and super fun to drive. My salesman was Max Zuercher and he made the process easy, was a great listener and went to great lengths to find the car we wanted - I strongly recommend Max. Germain's approach to explaining how all the bells and whistles work is really helpful. The best car buying experience!

Gary Johnson

3 de dic. de 2015

Everything was easy! Met Alex Soare as I was browsing lot. We reviewed benefits of various vehicle classes and available accessory options. Experienced a test drive and collected vehicle data for home study. Revisited Germain BMW a couple of days later with trade in vehicle to sign contract and leave with new pre-owned BMW. Thank you Germain!

jane

2 de dic. de 2015

They have a new service manager. Beware! I have gone here the last 2 years for everything my bmw has needed from oil changes to any repairs or warranty work. I've been very happy- until recently!I scheduled a routine oil change 1.5 hours before our dinner reservations. When I drove in, I was asked if I was getting a loaner and I said no, just here for an oil change.Then I was told it would be 1.5 hours. I explained that I had dinner reservations,and I asked if a loaner vehicle was available. I was told there weren't any.After 15 minutes of deciding whether I should cancel my reservation, I went and asked a second time if I could PLEASE have a loaner. The girl asked if u could have it back by 7 pm. I said yes. She had to get approval from the service writer. She then came back and said none were available.10 minutes later, a loaner was returned. I looked at the girl....nothing.So we canceled our dinner reservation. Very unhappy with this lying and how I was treated. I will be driving further and going to ft myers for any future work. And I am due for a new vehicle next year - I will b buying at bmw in ft myers. (And at my last repair apt. I was told I badly needed back tires and my vehicle wasn't even safe to drive. Thank goodness o didn't have them put new tires on. My son is a tech for mercedes and he looked at my tires. He told me my tires were good for another 15,000 miles or so).

Grant and Jeanne Miller

25 de nov. de 2015

I have been associated with the automobile business since1959 both as a salesman and an owner of new and used car stores. I must acknowledge that the staff and management of Germain BMW have gone over the top to extend superior service to our purchasing a new vehicle . Note Enjoying retirement (1959) for several years and no longer a dealer

Matty

13 de nov. de 2015

I have owned a Mercedes , Audi and now two BMW's ! And during the past two months I have test driven them again along with the Lexus ! Why I waisted my time I am not sure .......there is absolutely no comparison to the BMW . But it's not just the car !!!! It's who I am buying it from . The salesman to me is the most important part of this buying experience......not only must he know the car inside and out , he must have some stability / long term relationship with the dealer . ( in other words , I want to deal with someone who has been working with the same dealership for at least 6/7 years )In simple English , I was so fortunate to have been referred to Jim McGinn , that as long as he is working with BMW's , he deserves my business .

Flodoc77

12 de nov. de 2015

Everything from first interaction to return if my vehicle was first rate with the service department. Beautiful service waiting area, friendly staff, timely repairs. Can't say enough good things!!

Anabelle Miller

10 de nov. de 2015

Alex Soare was patient, hardworking, honest. Would recommend him if you are in the market to lease or purchase a BMW from Germain! Thank you very much Alex!!!

DrK

28 de oct. de 2015

Rohel helped me with my car service and other issues. As always he was very attentive and a pleasure to work with. Great dealershipAlso talked to Jim in sale who was very pleasant and helpful

Murphdog

27 de oct. de 2015

When my husband passed away this summer with our two BMWs leased in his name, I met with our salesman Mike Brin, to see what I could do. He made a call to BMW financial and told me all I needed was a death certificate and the keys and that BMW would take back both cars. I was so relieved that I felt it only right that I take out a new lease in my name, with a new down payment. What Mike and the dealership failed to tell me was that I would be receiving a letter two months later with a claim for $11,000 against the estate for the two cars. Apparently BMW Financial sells your car at auction, then deducts what they received from the current value of the car. Needless to say if I had known this, I would not have made the same decision that day. I find it hard to believe that neither Mike or his superior were not aware of this practice.

dream crusher ray

25 de oct. de 2015

found this BMW I was searching for and Alex went above and beyond to accommodate, and help me to transport it back to MI, thankyou

b and j

23 de oct. de 2015

Our sales representative, Ahmad Suid, just delivered to us our 2015 BMW 428i coupe. Throughout the entire buying process he provided to us the service that customers desire and deserve. His genuine enthusiasm was a bonus that we appreciated.Ben and Judy

Susan K Upstate NY

22 de oct. de 2015

My husband was not in town when I had to bring my car in for service. I had an appointment but went a day early because I started experiencing trouble with my car after it sat for a couple months. The gentleman "Sam" was more than accommodating and "Chuck" who kept in contact with me about the car were both so caring! I was never intimidated by them and they made me feel it was like they were taking care of family members!! I would recommend this place for anyone especially the women out there!!

tedstar

21 de oct. de 2015

Just leased a 2015 BMW 528i from Germain. My sales representative was Paul Melendez.Paul did an excellent job . He patiently went over the various lease options with me and guided methrough the entire experience like a professional. I was very pleased with his approach, andfound him to be a very knowledgeable about the various BMW models and options.Paul made the whole thing clear to me so that I could maneuver to a decision I feel good about.Ted Wolfe

KCNaples

28 de sep. de 2015

It is rare that I take the time to comment on a positive experience I have had when dealing with car repairs. As a female who knows "nothing" about cars I have complete trust in Rhoel at Germain. I feel he is honest with me and never tries to sell me something I don't need. He explains in detail what the repairs are, what needs to be done immediately and what can be budgeted for a later date. I had an incident where a bucket of white paint fell off of a truck on I75 and splattered all over my black car! I drove to Germain and they had several employees " on it" immediately and got every drop of paint off. There has not ever been one visit or experience with Rhoel that I left feeling less than 100% satisfied. I have told many people that the service dept/Rhoel is enough to keep me at Germain.

kd4538

28 de sep. de 2015

I went to Germain BMW of Naples just to look at some options . I met with Paul Melendez and I knew I was in good hands. Paul was very honest (told me he was new), but made sure he answered all of my questions by involving his managers. I felt like I was a member of his family and not a customer. Once I took a test drive in the 2016 228i convertible I was in love and proudly drove it home that day. I felt no pressure from Paul and I knew I was make a well informed decision.Thank you BMW for hiring people like Paul!

Prchalifoux

21 de sep. de 2015

Chuck did an incredible job with my M5 service. It was the second time I worked with him. I bought an i3 with Greg Bell and again I had a great experience. He manged finances to save enough money and meet my target price. After many bad experiences with BMW in Norwood Massachusetts, I did not want to deal with BMW but now I would not deal with anyone else.

AllanC

21 de sep. de 2015

I was attempting to purchase a used vehicle from across the country. While I was arranging to have the vehicle inspected by a local dealership, since the make of the vehicle was not a BMW. The Web sales person I was in touch with did not even made me aware that another deal was in the making. I was told by another sales person that the vehicle has been sold.

Pat D

19 de sep. de 2015

In my many years of buying cars and having them serviced, I have found Germain BMW to be simply the best ever. From the product, the buying experience, to the service, they excel. I am always treated as a valued customer by all on the staff.

Osotheold

19 de sep. de 2015

Germain BMW of Naples is a CLASS act. Jim McGinn, Ken Burkart, GM Flavio Galasso, in fact all the team there, all go above and beyond all expectations to facilitate the transactions with my BMWs. My son, wife and I all have vehicles from here. When I am rushed, they get me in and out efficiently and professionally. When I have the leisure of time they treat me like a visiting family member or friend passing the time of day with them educating me on all the great new awesome features of my new machine. KUDOS! I recommend you visit and see I am right...

KD

3 de sep. de 2015

My husband and I met Larry B who was informative without being condescending or pushy. He was informative, funny and made the experience a pleasure.

leonbrill

2 de sep. de 2015

My recent purchase with Germain Bmw was an absolute pleasure. Top notch experience. Rick Camp was extremely organized, honest and professional. We made a deal over the phone and he was absolutely honest with everything he said and there were no issues when I came to get the car. He was waiting for me upon my arrival, and made sure that he could do everything in his ability to make this purchasing experience special. I also want to thank Flavio, the manager, for making this deal happen. I hope that I can repeat this experience when my lease ends in 2018!

airportbum

2 de sep. de 2015

It's rare that I write such reviews but the service and attention I receive at at the Germain BMW service department is beyond good, it's downright excellent. Mr. Gray has been my servoce adviser for 3 years now and has consistently pointed my in the right direction as to service for my vehicles, the latest being my outstanding 535iWhether it was explaining and helping me understanding the manual (not always correct I find out) or looking into an a/c problem, he's as level headed and as calm as you would want when your trying hard not to loose yours. :)I couldn't recommend Mr. Gray anymore. Have a vehicle problem? See Rhoel.Don't understand a feature of your car or a passage in the owners manual? See Rhoel.His patience just never flags despite my rookie quesitions..

John Baldini

2 de sep. de 2015

I recently purchased my fourth BMW from Germain BMW and once again was treated tremendously. The professional attitude from the entire team never seems to diminish. My wife's X5 was being brought in for some repairs and we left with a new X5. The deal that Mike Brin put together made the decision easy.

BMW Lover

26 de ago. de 2015

As a automobile enthusiast, I sincerely love visiting the multitude of high-end automobile dealerships in the south Florida area. Last year while in Naples, I had the pleasure of meeting a young man named Daron Lynn at the pre-owned car facility of Germain BMW. I sincerely enjoyed talking to him about cars......more than any other salesperson I met at a myriad of dealerships in the Naples/Bonita area. Daron is professional, knowledgeable, kind and is someone with the attributes to do very well in life. He is upbeat, has a positive attitude and communicates with ease. Above all, he is a great listener. He's not a hard core salesman and I appreciate the fact that he asked me questions and got to know me as a person. He is also very sensitive to providing exceptional customer care as evidenced by the fact he has returned my calls and texts on his days off. I consider that to be great customer service.Even after the sale, Daron has called to see how I enjoy the BMW 650i Gran Coupe that I purchased. Daron is a wonderful sales advisor and if you give him a chance, I have no doubt you will be impressed with his knowledge, professionalism and easy going demeanor.

JBCarGal

25 de ago. de 2015

I do! Germain BMW management and staff are impeccable but the person who has kept us coming back again and again is Jim "McAwesome." Jim is the total package and the real deal. Expert in every area, from product knowledge, to demeanor, to perfect customer service. We believe that he genuinely listens to us and looks out for us. He's supremely dedicated to his profession and his clients, and we're so grateful to be among them. We love that McGinn grin!!A very special shout out to Paul Cullinan and Flavio Galasso - thank you so much - and to Traci Costantini, the first person we met at Germain years ago who offered us a bright smile and kind hospitality, and continues to do so years later.And of course there are the cars... mmmmmm....

sundance1989

21 de ago. de 2015

real pro! I would love to deal with Rian locadia for the rest of my b,m,w years.He was kind ,smart,very clear on all my questions.I will be back.thank you.

Happy BMW Owner

21 de ago. de 2015

Only planned to drop in and look. I spent a relaxing afternoon looking, driving, talking with Rob Becker and left with a wonderful new car!

Happy BMW Owner

20 de ago. de 2015

Only planned to drop in and look. I spent a relaxing afternoon looking, driving, talking with Rob Becker and left with a wonderful new car!

Gale S

12 de ago. de 2015

The service department is the best I've experienced. I was in and out very quickly, all my service issues were taken care of without question. The loaner car was perfect, and the employees are always extremely professional, efficient and personable. Definitely an excellent experience.

Lee

10 de ago. de 2015

Germain BMW took care of my needs even it's over my maintenance program. They told me Victor was not working any more, but Brian was as good as him. I've done oil change, air filter replacement, rear brake pads replacement plus highest satisfaction service.

ezrenew

9 de ago. de 2015

Germain BMW took care of my needs even it's over my maintenance program.They told me Victor was not working any more, but Brian was as good as him.I've done oil change, air filter replacement, rear brake pads replacement plus highest satisfaction service.

David T.

28 de jul. de 2015

They always take VERY good care of me. This is my 3rd 750iL from this dealership. I am totally satisfied with the great service with no question.

Bill77

7 de jul. de 2015

No pressure and very friendly. I was not planning on buying a car that day, but because of the great experience I left with an amazing vehicle that I absolutely love. Thanks Germain BMW!

Mags

1 de jul. de 2015

I've enjoyed my 428i for 7 months but the service I have received from Germain BMW has been superior. Work is done right without a long wait.

Golfer7678

26 de jun. de 2015

I just stopped by to see if I might want to get a newer car. Alex Soare was very knowledgable and helpful without the pressure you get from many of the sales people. After looking at a couple of different models, I decided it was time to buy. From start to finish, it was the most pleasurable buying experience I ever had. BTW, I should mention I am 68 years old and that was probably the 15th car I have purchased in the last 45 years.

George6970

2 de jun. de 2015

Top Service Advisor. Takes time to explain the problem and service options. The best service writer/manager I have ever had, any brand, any dealership.

jomarie1017

30 de may. de 2015

Germaine was just great in helping us acquire our new X5. We traded in a BMW 5 Series and the service we received from Germaine and our sales rep, Ahmad, was just terrific. He went through every detail of the car and helped us from beginning to end. I would highly recommend Ahmad as a very knowledgeable and helpful sales rep and also dealing with Ken Burkart on the financial end was quite painless. We've dealt with Germaine before with the servicing of our 5 series and couldn't ask for better; and we are sure that with our new X5 the service will be as excellent as our previous experiences with Germaine.

flyfishbigsky

9 de may. de 2015

I wasnt planning on buying a car the day I walked in to look at a couple of cars I saw on the internet. I was just looking. Alex made it so pleasant and comfortable that I drove away with a new (2013) BMW. I had to take the car back for the Xylon coating a week or so later and it went like clockwork.As a former owner of many Mercedes Benz: those MB dealers should take a page out of Germain BMW and Alex Soare playbook when it comes to customer service. Alex gave me the best car buying experience I have ever had. Bar none.I would certainly recommend Alex Soares and Germain BMW to anyone looking to buy a pre-owned BMW.

John J M235i

8 de may. de 2015

Rian was great and service was fantastic. Everybody was very helpful and friendly.

Mr. Beemer

30 de abr. de 2015

I traded in my Porsche Turbo Cabriolet for BMW M6 Cabriolet because of the great service my wife has always obtained on her BMW X5. This service was because her X5 needed some brake fluid. Not only did they promptly change the brake fluid, they also changed a filter (I think the air filter) because its better to make sure the car is in tip top condition. The service people are the most competent available in the industry - - and the most friendly!

x6

21 de abr. de 2015

Very good experience with this dealership. The sales person, Ahmad Suid was outstanding. He is very knowledgeable and very efficient. He is a man of his word. I recommend doing business with him.

Jwoldjr

17 de abr. de 2015

This was a great buying experience and they treated me as if my business meant something to them. We were able to negotiate a fair deal for both myself and the dealership. My sales advisor, Alex was very helpful and went the extra mile. They were friendly but professional and made the entire process easy from my initial visit to securing the financing. One stop shop. An Irish Note: If you have any type of Irish connection, Kevin Browne may just throw in a BMW hat as well for being a good lad. JW

Bill

17 de abr. de 2015

great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience

Christina D

8 de abr. de 2015

I Stopped by Germain BMW today to possibly buy all season floor mats, and a cargo liner for my 740i. The girl working at the boutique was quite pleasant, however she was having a difficult time navigating her computer to find the part numbers. She asked me to please have a seat while she went out back to get help from someone. Twenty five minutes later she returned without help, did not even acknowledge my presence, or even let me know that someone will be out soon to assist me. She was more interested in her phone and socializing with others. Ten more minutes creep by and still no communication from anybody. She was more than eager to grab her personal things and put out the "ring bell for service" sign as she walked away; must have been lunch time. I very seldom write reviews however I couldn't resist this opportunity as there is Dealer Rater signs and banners everywhere throughout the dealership. The customer service was not top notch, just mediocre. The lack of communication and following through with customers was very unprofessional. This experience made me watch the time that I needed to meet with my clients and not sit and wait in a dealership. I must say that I was very comfortable sitting in that massage chair, buying my accessories online with the free Wi-Fi. Thanks to those two luxury's, I was able to get free next day shipping on my order through an online store. -Christina D

pkX3msport

7 de abr. de 2015

I worked with Matt Scaramuzzo , Kevin Brown and Gary Busacca . I was delighted by their sales transaction process. They made the buy a pleasure. My experience with service department on my other BMW has been positive as well . pk

dkrylow07

30 de mar. de 2015

The staff at Germaine was the freindliest most helplfull sales team I have ever encountered. After getting "the run around" from my local bmw dealers I decided to take the 2-1/2 hour trip to Naples. The service I received from Alex and Gary was well worth the drive and I could not be happier with the vechicle I purchased. I will definatly see them again for any future BMW purchases.

Bryan G

26 de mar. de 2015

I stopped into the dealership on Saturday 2/28 looking for some helpful information on BMW accessories. What I got was a parts guy named Cameron who seemed to be bothered and annoyed that I was there. He was very short in conversation with me, and seemed to not even know the product line at all. The whole experience was annoying. Needless to say I made my purchases at another dealership.

swfleagle2000

18 de mar. de 2015

Brian was excellent as were all other employees.Genuine, efficient, respectful, knowledgeable and conscientious staff.Keep up the great work Germain, your presence and commitment are gifts to the southwest Florida community.

Naples Realtor

18 de mar. de 2015

Be sure to ask for Jim McGinn, a very high quality salesperson. Their service department is also the best I have encountered.

cherkrau

14 de mar. de 2015

From the first time I brought my car to Victor for service, continuing through yesterday, I have been extremely pleased. The service at Germain is by far the best I've experienced in my BMW ownership. The most impressive thing is that I didn't purchase my car here, but up north; yet Victor always treats me as a valued customer. Wonderful staff!

Naples buyer

12 de mar. de 2015

I am pleased with my new certified pre-owned car that I just purchased from Germain BMW. I must add that I was very happy with our sales consultant, Tahmina. She is quick, smart and pleasing to deal with. When my wife and I later needed some advice on handling the high-tech features of the car, she actually came to our home and ran through things and thoroughly answered our questions. We recommend her.

ErnsterPA

6 de mar. de 2015

I made my first visit to Germain BMW on 3/5/15 and, based on my experience, their streak of "Dealership of the Year" awards is in jeopardy. I had a 1:00 appointment for an oil change and to have a taillight bulb replaced. I arrived shortly before 1:00 and completed the check-in paperwork by 1:00. So far, so good. At 2:15 I asked the receptionist to check on the status of my car because 1 1/4 hours seemed like a long time for the work I requested. One of her co-workers said he would go and check. After another 15 minutes without input, I asked the receptionist to contact her co-worker. He returned to inform me that work on my car would START shortly. My car was finally entered into a service bay at 3:00 - I exaggerate, 2:59. My car was finally delivered to me at 3:45. This is appalling customer service under any circumstances and ridiculous for someone with a 1:00 appointment. As I left I noticed that, unlike all other serviced vehicles I had witnessed during my extended stay, mine had not been washed or vacuumed. Colossal collapse When I got home and removed some things from my trunk I noticed that both taillight access panels had been removed but not replaced - they were left to rattle around in my trunk. I placed a call to the service manager (Bill ?) to inform him of my experience. He didn't answer so I left a "call me" message on his answering machine. They are now closed for the day and my call has not been returned.

mikevwcc

26 de feb. de 2015

Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess they are too buys to take calls form customers). The only thing Bill was able to resolve was to give me the confidence of NOT to ever buying or considering this dealership . Lots of ignorance. Bill use the typical method of passing the ball and blaming the issue on somebody else or figure out a way to defense themselves, instead of taking action and provide a resolution. Not a warm experience from a manager. I advise him that I will go online and share my experience; his response was OK... so here it is. Response As I stated in my previews post, that is an arbitrary decision. I bought my vehicle from a BMW dealership, on the east coast. There are numerous BMW dealerships on the east coast, and I have always brought my car to any of them for car, with no problem at all. I expected to receive the same level of service, if not better, seeing the level and type of customers in the area. Your gesture is not of goodwill, but of trying to make a squeaky wheel go away, when in fact the heart of the problem is that the logic behind your policy makes no sense. I had no control over which location I bought my car from, and it seems absurd to punish a BMW customer for not buying a GERMAIN BWM. I could understand you not extending this service to BWM owners who bought their car at a non-BMW dealership, but to discriminate between one BMW dealership and another sounds like terrible business practices for BWM America. I am assuming that the ultimate BMW experience ends at Germaine BMW.

PRM

24 de feb. de 2015

Just got my new 428 convertible. I worked with Mike Brin who was very professional and I would highly recommend him and the dealership if you are interested in getting a new BMW.

Naples BMW

20 de feb. de 2015

My husband and I were warmly greeted by Sal Blasi. He was genuinely helpful and made our pre-owned BMW purchase a warm and memorable experience. "I just want you to be happy" were Sal's words (and he means it). Gary Bussaca was extremely knowledgeable in the finance area. The service department is organized, attentive, and thorough, and Victor Meola is amazing, attentive to every detail and is always easy to reach. I always feel grateful that my car is receiving the utmost attention. I particularly enjoy the waiting lounge - TV, good snacks and refreshments! All in all, it is a pleasure to do business at BMW. I always feel well-taken care of, with utmost attention. We made our purchase during the busy Florida winter month of February. I don't know how they do it, but the crew is patient, considerate, and polite under all circumstances.

ejbreenjr

16 de feb. de 2015

Buying a new or used car has always been a real hassle. The majority of purchases I've made I thought "What did I miss" as I signed on the dotted line. Sooner or later I would find out.This time was different. This time I had a great experience. Amy Biggs and Daron Lynn, the sales staff were up front with every detail of the pricing, financing, maintenance, you name it. No exaggerations and no bull. I bought a 650 convertible and it is a gem, everything they said it was.The smallest problems were handled as though they were major flaws and fixed right away. Nothing was left for me to deal with alone. I dealt primarily with Amy Biggs and Daron Lynn whose attitudes were positive, friendly, informative and highly professional. The service has been fantastic, just like the Sales Force.A great experience.Sincerely,E.J. Breen

Lady "E"

14 de feb. de 2015

From the moment I walked in the door, I felt ease. My experience and advisement with Amy Biggs was awesome. When I came in not knowing where to begin or what my desire was. Amy and I sat down, she began the process of let me get to know you, what would you like in your package, then she offered suggestions as to what would best fit my needs. Amy is very knowledgeable, very professional and knows what she is doing. My experience with Amy and Tim Fink at Germain was so at ease, it was an ecstatic experience for me. I left in my new BMW so very happy with my final selection. I still receive follow up calls and texts from Amy and she stresses, "if you need anything, have any questions or would like one-on-one time in getting to know you car, please feel free in reaching out to me". The Germain Family has made me proud and I feel like a family member "Thank you"!!!!!

Surf

13 de feb. de 2015

Upon finding the late model, low mileage certified vehicle on the internet we were looking for at Germain BMW Used Vehicles we called and talked to Salesman Alex Soare for more information, Having searched locally for weeks, my wife and I decided to take the 100 mile trip to Germain BMW in Naples for a personal inspection and a test drive. We were delighted by both the car and the professional attention we received in a friendly, relaxed atmosphere. Within several hours we had concluded a transaction and started home in our new vehicle.Kudos to Sales Manager Kevin Browne for his excellent customer service and assistance during and after the sale. And thank you to Salesman Alex Soare and the rest of the Naples BMW staff for making our visit such a pleasant experience.We are very happy we made the trip!

J.T.McD

11 de feb. de 2015

When I bought my 2004 330Ci I knew I would have to get it serviced. My concerns were my safety and having a happy BMW. I talked to friends about the dealers in the area and was recommended to BMW Naples. I have to say I was not disappointed. The service rep Chuck, went out of his way to insure my concerns were satisfied. My BMW was brought up to speed with all of it's immediate maintenance needs and scheduled for what it needs to meet recurring maintenance requirements. Thanks Chuck for taking care of my concerns in a professional manor.

RJT

9 de feb. de 2015

I have owned Lexus and BMW automobiles. Both service groups are competitive but the BMW service group is more helpful and attuned to the customer. Better customer is service is the key to customers being loyal. They have it.................

"carjunkie'

7 de feb. de 2015

This is my third BMW 328i from Germain BMW. I have always experienced good customer service from the sales team, Larry Brewer, Francesca Zupancic and BMW Genius David Ervin to my service advisor Rhoel Gray. I highly recommend Gremain BMW to all of my friends. I love my car.

Raptor7808

6 de feb. de 2015

My wife and I were checking with other companies and dealerships to help us with a major sunroof problem!! Donald Huttlin In service took the time to explain how things operate, options for repair and reasons why for each option. I would recommend everyone to treat themselves to a breath of fresh air compared to customer service at other none Germain dealerships. Thank you Donald for all your help and we will see u next time for service. Carl Peterson - local business owner

Brian

6 de feb. de 2015

I was in and out of Germain in two hours with a new car (including a trade-in). Mike Brin and Gary (paperwork), who assisted me, couldn't have been more efficient, and Mike did a great job of explaining the car to me. The attention and the amenities couldn't have been better. I would recommend Germain BMW to anyone.

L.

5 de feb. de 2015

Totally enjoyed my experience purchasing at Germain BMW. It's all due to the salesperson of Amy Biggs. She has the professional knowledge and listening skills to know what I personally was looking for in a vehicle. I love my BMW and I am grateful to know I can come in any time if I have questions. This positive experience has definitely made me a fan!

cphodges

5 de feb. de 2015

I bought a 2015 M6 Gran Coupe from Germain BMW in January, 2015. My sales person was Amy Biggs and my service guy for add on parts was Rian Locadia. They were both outstanding! And the dealership is great as well. I received several follow calls weeks after my purchase too. They're "after the sale" service is the best. I own a home service company so I can really appreciate this level of personalized customer service. Buy your next car from this dealership and Amy Biggs. They're fantastic! - Chadd H.

Chadd H.

5 de feb. de 2015

I bought a 2015 M6 Gran Coupe from Germain BMW in January, 2015. My sales person was Amy Biggs and my service guy for add on parts was Rian Locadia. They were both outstanding! And the dealership is great as well. I received several follow calls weeks after my purchase too. They're "after the sale" service is the best. I own a home service company so I can really appreciate this level of personalized customer service. Buy your next car from this dealership and Amy Biggs. They're fantastic! - Chadd H.

Mickey Murphy

29 de ene. de 2015

Tahmina was quite knowledgeable about the BMW's for a young Woman. She is a very special person to deal with. She also sold us our BMW. We really enjoyed her great personality. I'm sure She is a great asset to the Company.

Marc Linscheid

27 de ene. de 2015

Very professional and easy to talk to. Did not feel they were trying to up sell you all the time. Very helpful and a very pleasant buying experience.

Marco-LBI lover

14 de ene. de 2015

Advised preparing car for trip to extreme cold. Rhoel Gray went beyond expectations with attention to detail Including returning a sparkling car inside and out!

Hdunn2811

2 de ene. de 2015

Jim McGinn and Germain BMW exceeded my expectations. The whole experience was excellent. Jim is a very knowlegable salesman and he listens to his customer needs. The staff was very helpful and the customer service was above and beyond. I highly recommend Jim and Germain if you are in the market for a car. Thank you for the positive experience and I will definitely recommend everyone to come see you.

kevin flynn

18 de dic. de 2014

Matt Bakula is absolutely the best in the business at what he does! He is the single most knowledgeable person with regards to BMW parts that I have ever come across and I have been buying BMW and hard to find OEM parts since the 90's. The only thing greater than his knowledge of BMW Vehicles and Parts is his exceptional customer service. Matt really goes above and beyond to provide customers with a level of service that is no longer common today. He even went out of his way to get parts to me that UPS lost in transit. He responds instantly to questions and with a wealth of knowledge that makes searching for parts quick and simple. He is absolutely my number one recommendation for sourcing BMW parts anywhere in the country. It's hard to find decent customer service these days but with Matt, I know I am in good hands. He will always be the first person I go to whenever I need anything for my BMW's!

Marie

13 de dic. de 2014

I had been looking for a used Audi for some time now. When I went to Germain BMW to look at one I found the one I now have. My Salesman was Glen and I could not have found a nicer person. He was there with me from start to finish , and went well over and above what I have seen in the past.

davidlwild

9 de dic. de 2014

Mark Ciocca and Ahmad Suid treated us extremely well (and continue to do so!). They are a class act. They exceeded our expectations in every way imaginable with professionalism, product knowledge, a great sense of urgency in responding to our questions and concerns, and happily, with a keen sense of humor that made the purchase experience actually fun for a change. What a delight to purchase a new car from two guys who are so refreshingly down to earth, instantly likeable, unassuming--- "real." No wonder your dealership was the 2014 BMW of Florida Dealer of the Year!

DaveW

9 de dic. de 2014

Mark Ciocca and Ahmad Suid treated us extremely well (and continue to do so!). They are a class act. They exceeded our expectations in every way imaginable with professionalism, product knowledge, a great sense of urgency in responding to our questions and concerns, and happily, with a keen sense of humor that made the purchase experience actually fun for a change. What a delight to purchase a new car from two guys who are so refreshingly down to earth, instantly likeable, unassuming--- "real." No wonder Germain BMW was the 2014 BMW of Florida Dealer of the Year!

Car lover.

6 de dic. de 2014

We once again had a wonderful experience purchasing a new vehicle at Germain BMW. We returned to purchase our next car because of the excellent treatment and product knowledge of the sales person and other staff we dealt with. This time it was a different sales person and both were excellent and did what is most important to me: "They did what they said they would do", which is basically my primary requirement. An excellent dealer with premier facilities and customer service.

JerryAborn

4 de dic. de 2014

Having purchased more than a dozen vehicles over the years in Boston, I was a bit apprehensive about the dealership down here. Wow was I in for a treat. From the nice greeting from Daron, to the test drive and why don't you take it home to let your family check it out suggestion, this was the easiest purchase ever. The final price was very fair and taking care of the paperwork was a breeze. Upon picking up the car today, Daron spent the time showing me the operation of the car in an informal way that was so appreciated. I would definitely recommend that you visit them soon.

Mary-Jayne

2 de dic. de 2014

Delightful experience at Germain BWM and especially with Jim McGinn. Jim took care of every detail for me and made the transition to a new vehicle fun. By far, one of the most genuine and thoughtful people that I have ever dealt with. Jim got me a vehicle that exceeds every expectation...I am infatuated with my new X1 and looking forward to what my next BWM will be. Thanks Jim! ~ MJ and Jack :)

Chuck Banks

2 de dic. de 2014

I would highly recommend Germain BMW of Naples and Peter Martin our sales consultant for any car purchase.They demonstrated the upmost integrity and took care of everything we ask.It made purchasing a car online a true pleasure.What a great dealership!

Jatpanik

26 de nov. de 2014

We have purchased several cars from Germain in the past 10 years. Have never had a bad experience. Everyone is very friendly and easy to work with... especially our salesperson, Jim McGinn.

Ray M

22 de nov. de 2014

I was very pleased with the timeliness and quality of the work. I waited for the work to be done and it was quite comfortable in the waiting area. Avery good experience.

motorcoach_couple

21 de nov. de 2014

Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle.

Tim Traut

13 de nov. de 2014

Victor took great care of me. He had my BMW repaired very quickly and was great to deal with. He provided far better service than the dealership where I bought the car.

Tim T

13 de nov. de 2014

Victor took great care of me. He had my BMW repaired very quickly and was great to deal with. He provided far better service than the dealership where I bought the car.

mparenti

11 de nov. de 2014

A very impressive dealership. I actually enjoyed the experience of buying a car, which was a first for me. Ahmad Suid was not only professional, but made every effort to accommodate me including delivering the car to Miami on a Sunday morning...he is truly good guy!

cwbmw

1 de nov. de 2014

Extremely happy with my order. Matt B. was very helpful and knowledgeable when it came to parts/accessories and the online ordering process . Everything was correct and neatly packaged. Each indiviudal part was wrapped to protect damage and shipping was very quick! I was able to track my order status and the UPS truck it was delivered by. I will definitely order from them again, and recommended anyone who drives a BMW that wants OEM parts to go to www.germainbmw.com

Shellybouchard

21 de oct. de 2014

I am so thankful to have been placed with Amy Biggs in sales at Germain BMW of Naples. She is professional, knowledgeable, smart, fair & beautiful inside and out. No hard sell. Definitely recommend!

yolande.ramsaysinclair

19 de oct. de 2014

Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivice on fixing the issue. I will always use Germain BMW.

Radari216

17 de oct. de 2014

I was down in Florida on vacation and wanted a quick oil change so I called Germain BMW. Scheduled me an appointment and got me in that same day. People at the dealership were friendly, professional, and the price was very reasonable. They even hand washed my car. Recommended.

sgrinavi

13 de oct. de 2014

Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues that the other dealer missed. Top notch service. If you need to buy a car, see Greg Bell - no pressure, but still remains on top of your needs.

makouske

13 de oct. de 2014

I purchased a certified pre-owned BMW 550 in Aug. of this year. I waited a while to comment on the entire experience as I wanted time to do an honest appraisal.The vehicle I purchased is by far the most enjoyable, powerful, best-in-class vehicle I have ever driven in my life. This coming from someone who retired from BMW's biggest competition.Thank you Peter Martin for all your help in my making the right choice in the 550 series.To date, no issues with NVH, exterior paint quality, interior comfort (conditioned air, sound system, seating and other interior features, fuel economy, lighting, etc.)Looking forward to future business with Germain BMW Naples.John R. Makouske

Steve and Catherine Adams

4 de oct. de 2014

My wife and I had begun a vehicle purchase was another BMW dealership. This was to be a trade in of her 2011 BMW for a new BMW. With most people, cost was certainly a factor and she wasn't sure which model she wanted. The other dealership had so much trouble with the numbers that we just got completely frustrated. We had our eye on a 2015 BMW that had been purchased, kept for 1 month and traded back in. We were told that they couldn't get us figures for a day or so. After waiting three days we gave up and started researching south to Germain BMW. Wow!!! We should have started there first. We found the car we were interested in and using the chat feature I was able to get a price almost immediately, which was less than the advertised price. I made an appointment and drove to Naples to see the car and talk with Max Zeucher, the sales agent. Probably my best impression of my time with Max was that I was never left alone for "hours" at a time while he was off "doing something" like all other auto purchases in the past. I left that day and went home to discuss my findings with my wife. She liked what she heard and we picked the car up the following evening. We arrived at 6 pm and were headed home at 7:10 pm. Who has ever heard of a vehicle purchase from start to finish in an hour and 10 minutes? We were not bombarded with all these sales pitches to spend more on "this" and more on "that" and "you gotta have this", etc. etc. I couldn't believe how easy this purchase was. We left happy customers and feel that we will remain happy customers. Thanks Germain for doing what you do. (Note: Six days after leaving the first BMW dealership, and we still haven't been given a number on the BMW that we were most interested in.)

PGrover

2 de oct. de 2014

I purchased BMW'X1 last December, and love the car. Nothing drives like a Beamer, in my experience.Have always dreaded having a car serviced, but, despite the 40 minute drive to the dealership, I had a great experience. From the initial call telling me my car was due for service, to the timely and honest assessment of when the work would be completed, all was very professional. They even cleaned my car and left me a Thank you note.Thank you, BMW

rickclean

1 de oct. de 2014

Yesterday my BMW had to be towed to Germain BMW because it overheated.I took a cab to work. Rhoel called several times during the day to keep me postedon what work had to be done on my car. They got the car fixed the same day, andRhoel drove to where I work and took me to the shop so I could get my car.Rhoel is an outstanding asset to Germain BMW, he really goes out of his way tohelp customers.

Cross

20 de sep. de 2014

Very friendly, clean, free food, inviting lounge area. Carissa and Victor always make me feel special and valued as a customer. Well done. Good job.

Joan & Rich H.

18 de sep. de 2014

While on vacation we experienced a problem with our 328I. We took it to Germain BMW and Chuck Griffith assisted us. He put us in a loaner car while the problem was being fixed. He was extremely helpful as was everyone at the dealership. This was a very positive experience and we would definitely recommend this dealership. Chuck even called us to follow up and make sure everything was OK and working properly. Thanks Chuck.

Fred H.

17 de sep. de 2014

I had a service required through my 2008 335i and even though I bought from a competing dealership, my service advisor Chuck was welcoming and professional from the very first phone call. I was setup with a loaner vehicle for the night, a new 328i. I have had nothing but good things happen at this dealership and will not even consider going back to my purchasing dealer. These guys have won my loyalty and will be where I purchase my next BMW. Thank you Chuck and thank you Germain BMW for providing great quality service and professionalism.

Alex7deal77

16 de sep. de 2014

On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a Friday. He called me back immediately and let me bring my car in that night so like my window could be fixed first thing Saturday morning and so that my car could be secure because I wasn't able to put it in my garage. Mr. Gray gave me a loaner car for Saturday. When I showed up Saturday expecting to pay, I was just SHOCKED!! Actually speechless! Mr. Gray got my service covered under warranty!!!! It made my weekend!! As I just found out I was going to have a huge medical bill coming my way. His professionalism and customer service is exceptional! He should be commended for his can do attitude! He always has a smile on his face and is happy to help his customers!Alex S

Lilkim123

10 de sep. de 2014

It was a great experience! The entire staff was was professional and accommodating especially Peter Martin. I will be returning to germain BMW for my next purchase.

Christine Z4

9 de sep. de 2014

Chuck Griffith and his team do an amazing job. I just traded my Mercedes for a BMW and service-wise, there is no comparison. BMW Service is the best. When you add that to a friendly staff in a relaxed, clean atmosphere you can't beat it.

randy.abraham.142

3 de sep. de 2014

Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely knowledgeable as well as professional. I would not have any hesitation recommending him.

hand62812

26 de ago. de 2014

Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like it was new.GREAT DEALERSHIP from Sales to Service

Greg & Deb

22 de ago. de 2014

Initially, our intent was to "window-shop" for certified 2012 BMW 640i and 650i convertibles (or, later models), However, after Mike Brin had spent considerable time helping us check out not only Steve Germain's inventory - but, also Internet listings; and expiring lease inventory throughout Ft. Myers, Ft. Lauderdale and the Miami markets...my wife and I reached the conclusion that a new car would best fit our needs/desire.Mike next helped us explore 3-year lease options (checking nationwide availability listings and running amortization tables to help us determine the total out of pocket cost after 3-years).Understanding the benefits and shortfalls of leasing vs, outright ownership - we decided to continue owning...as we always take immaculate care of our vehicles, maintain low mileage and have kept every previous car much longer than 3-years. Deb was convinced that she wanted a "sapphire" or Midnight blue model - so, Mike showed us what that would look like on another 5-series coupe. Then, we walked past the 2015 "Vermilion Red Metallic" 640i convertible outside of Mike's office and it was love at 2nd sight.By the time we completed the test drive - we had forgotten that we were loyal Lexus customers...of Steve's brother Bob's Lexus dealership no less! (Sorry, Bob - we also still love our RX350, but this is a completely different luxury vehicle category.)The negotiations went very well for both sides. Mike and Neal provided a fair sales price; and Ken was exceptional in the trade-in value and the lowest finance rate.Neal's quiet, no-pressure Leadership style was what sealed the purchase. He truly wanted us to be comfortable in our choice of vehicle; its value to cost; and with setting the highest expectations for the long-term excellent care we'd receive from Germain's knowledgeable and dedicated service department.In the end, we spent more to purchase the new convertible - yet, we are EXTREMELY pleased with our choice, the buying process and outstanding personnel we met at Germain BMW of Naples.We would recommend Neal, Mike, Ken, Chuck, Matt - you really can't go wrong choosing anyone here!!! Their standards will exceed your own expectations of the perfect car purchase in Paradise!

mikemkcpu

19 de ago. de 2014

Matt B**** from Germain BMW, was very nice and respectful. He advise me on their parts stock and took the time to make sure the parts I was looking for were fitted for my vehicle, An excellent service!

Fabriena

15 de ago. de 2014

Rick was awesome, listened to everything I said I wanted and delivered! He's excpetional! I was originally interested in the 2 series but he showed me the difference in the 2 and 3 and I was sold on the 3 series!

tim3502

11 de ago. de 2014

We found the Certified Pre-Owned X5 model year and color combo that we were looking for within just a few minutes on the internet. We called Germain and were traveling down 2 1/2 hrs to test drive 2 days later. The car was as good as it looked online and then some. With only 25K miles, we feel like it is brand new. Rick Piscopo was waiting for us when we pulled up, took a quick drive, and just a few hours later drove back to St Pete Beach with our new vehicle. Rick was great, and the entire Germain BMW dealership from first contact to final purchase was just a great experience! Wish we lived closer so that we could take it there for service.

Maarten

11 de ago. de 2014

I just tacquired another new BMW 535i from Germain. Jim McGinn did a great job. Having over BMWs for more than 40 years in Illinois, Connecticut, Virginia, United Kingdom, Netherlands and Germany, I can assure you this is the best BMW deatership that I have ever known. Having a great sale's process in one thing. Being able to service the car and maintain it in excellent shape is another. My previous BMW 535i with 48,000 miles on it drove as well pn the day I relinquished it as the day I purchased it from Germain three years ago.If you are in the market for a BMW or need your car serviced, this is the place to go.

Swann Fredrickson

9 de ago. de 2014

I have not previously owned a BMW and my sales advisor Greg Bell was very patient and professional as he spent a lot of time explaining to me the different models and their options. I have not purchased a new car in some time and was pleasantly surprised by his courteous and prompt follow up and the absence of any pressure to buy. When we could not locate the exact vehicle I wanted, Greg and the sales manager worked hard to come up with well-priced alternatives, one of which won my business. There were no surprises in completing the deal and the paperwork details were quickly handled. I would recommend Germain BMW and Greg Bell to anyone who wants to learn about BMW vehicles and be treated to a professional yet personable leasing/purchasing experience.

ludgater

8 de ago. de 2014

Having purchased many vehicles up north this was the best experience I have ever had, your dealership is by far the best I have ever dealt with in more than 35 years

lawsonoti

7 de ago. de 2014

Mr. Piccolo was very helpful and knowledgeable on the vehicle that I purchased.I am very pleased about the vehicle and the price and color selection is just what I wanted.

skye34112

4 de ago. de 2014

Germain BMW and Jim McGinn exceeded any possible expectation i had set for myself to experience. This is the first luxury brand car i have purchased... and its been a personal goal of mine that was set to be achieved by the time i turned 50... i am here to tell you... had i known what i know now... i would have worked harder to obtain this goal earlier... first off... the level of service, attention to detail, and overall exceptional customer experience can not be beat by these folks or Jim McGinn. Jim and the staff involved made me feel not only important, but treated me like family, never have i in all the years in buying autos had i experienced such a thing. Germain BMW can call me a customer for life.As for the car (428-i).. never have i ever experienced such a beautiful, well performing, handling, well oiled machine... the informant system alone is amazing... as is the responsiveness of the car... and overall handling.... sport and sport + mode is my favorite ( my 428 came with the M-sport package... and something i would HIGHLY recommend in ordering) The germans certainly know how to build a car... and for this reason alone... i could NEVER see myself going back to any other brand purchased before. I am forever ruined... and i don't mean that in a bad way.... do yourself a favor... go and see Jim McGinn and the folks down at Germain BMW.... and tell them i sent you... ;) Thank you Germain BMW... how did i ever live with out you folks....

LisaJMM

2 de ago. de 2014

Just leased my third BMW from Jim McGinn and Germain BMW.From the first day I entered the Germain showroom in February of 2009, through getting a car wash yesterday, the Germain family of employees makes me feel like a welcomed and cared for guest.BMW is a product that I want to drive, but for me it is the relationships with the Germain employees that keep me coming back. I never question for a moment that I am getting a good deal along with the knowledge and professionalism of the entire staff to support my experience. Jim has been a friend and the consummate salesperson,Donald Huttlin who manages the service area brings knowledge and interpersonal skills to his position that make it all seem so seamless. I would and do highly recommend Germain for those seeking a hands on relationship with their car dealer.

krefelder007

31 de jul. de 2014

Mr. Ahmad Suid was exceptional in helping us find our perfect X3 xDrive35 with M-Sport- and various other packages within 24 hours.He was professional, competent, and very personable, and made the purchase an unusually pleasant experience! Mrs. Fran Zupanic did a fantastic job explaining the available --and reasonable!-- warranties and insurances; she made the financial part a breeze and was also a pleasure to work with.Our vehicle is "perfect", we could not be happier!

John Baldini

30 de jul. de 2014

For several years Germain BMW has exceeded my expectations for both my car and my wife's car with regards to our service. They've earned my repeat business

bwarman

29 de jul. de 2014

I was very happy with the results and would come back to purchase another BMW . Daron was very professional and explained the various options and was a pleasure to work with

Srmaxwell

28 de jul. de 2014

Kevin, proved to be a courteous, considerate and competent Sales Associate from the very start to the finish of our sales transaction. Dr. Steve Maxwell

allen.richman

27 de jul. de 2014

Amy Biggs the sales rep at this dealer did a fantastic job with my lease. This BMW dealer is by far the best I have ever experienced in my life. I always look forward to going to this dealership and have meet every one there with warm greeting including the Director.

polixus

24 de jul. de 2014

From the greeting Rohel Gray, a representative asked me about my wedding. He remembered from my first visit that I was preparing for a wedding. Service was well done.

Bmw

23 de jul. de 2014

Been going to Germain bmw of naples for over 3 years and have never had a bad experience until Rhoel was assigned to be my advisor. I tried to get clarification from him on an issue discovered with my car during an oil change and I was made to feel as if I was a huge burden on his time. Ultimately I feel he was not knowledgable on the topic and so my concerns were dismissed in a condescending manner. He ultimately gave me a snarky recommendation to take my car to another bmw specialist where I had been prior since "I trusted them so much." Felt like I was dealing with a child.

collegejockfk

23 de jul. de 2014

Amy was amazing at helping me find the right vehicle for me. She made me feel like family and was so great to me. She was very understanding and very knowledgeable about the vehicles they offered. She was so easy to work with. I'll recommend her and this dealership to all my friends.

lcmurphy55

22 de jul. de 2014

Everyone at Germain BMW was extremely professional and respectful. Glen Hebert was a dream to work with. I would absolutley recommend to my friends and family. Thanks to All!

Wmnaples

20 de jul. de 2014

We had considered purchasing another model. My wife and I agreed we have thoroughly enjoyed our experience with two BMW's (5 if you include our daughter). Equally important was our special relationship with Germain BMW. Our sales consultant is Max Zuercher. He was frequently in contact with us advising of production dates for models in which we had expressed interest. He offered honest assessments of when to buy and helped us through the decision-making process. Excellent style of communication, friendly, and very customer-oriented. Went to exceptional effort to acquire X-3 with desired specs. Delivered as promised. Transaction went perfectly. Explained all features of vehicle and followed up to to inquire if there were additional questions. We could not have had better service than that provided by Max. Sales Manager Neal Collinsworth was helpful and responsive. Like Max, he always greets us when we visit the dealership. Excellent representative of BMW. Manager Flavio Galasso always makes us feel special, as he once again did with this latest purchase. He manages an excellent dealership--second to none. Germain BMW of Naples is by far the best dealership we have experienced, thanks to the modern facility, great and friendly service, Max, Neal, Flavio, the financial staff, and the great team.

twilbanks

19 de jul. de 2014

I had a very pleasant experiecence at Germain BMW. David Citron wasthe sales person who sold us our car, and I give him high marks formaking my wife and I feel very comfortable in an event that can bestressful. David was upfront and pleasant throughout, and we neverfelt pressured. I will and have recommended Germain BMW to friendsbased on my experience

bielski

17 de jul. de 2014

Kendra was my first contact at the dealership. Worked with me regarding my potential purchase. We bought the car unseen via Internet. We met Rick halfway in Orlando. Rick did a super job and everything was completed within one hour.Very pleased with all. I included the people involved, Left off the manger because I forgot his name. Your site does not allow for the names of the people in the used car dept. The name chosen is so that I can submit.

Jon Rhodes

17 de jul. de 2014

The best customer service I've had from a parts department, Matt is wonderful to talk too over the phone and even better in person. When your item arrives he always let you know. Hassle free great pricing and killer customer service Germain BMW is a great place to get your OEM parts thank you guys.

pontevedraa1a

14 de jul. de 2014

Ahmad was absolutely amazing to work with from the moment we met outside. He was patient and answered all of our questions honestly - that was very important to us. Germain BMW of Naples is a pleasure to visit.

Pib

14 de jul. de 2014

We just purchased our first pre-owned car. We were not sure what to expect, but Peter Martin and Germain made the process very easy and pleasant. We actually looked over a several month period, and Peter was low key and patient throughout. When we finally found the right car the purchase process was simple and quick. We would unhesitatingly recommend the dealership and Peter.

Chris_moreno

12 de jul. de 2014

Matt had tremendous knowledge of BMW products. He stayed over time to get the best deal done possible. He continues to be the highlight of Germain BMW by going out of his way to fine tune the small details of my vehicle. He is up and coming and get great to deal with highly recommended for anyone looking to buy or lease a high quality vehicle.

heartsofstone

9 de jul. de 2014

I just leased my second BMW x3 from Germain with sales person Peter Martin and again, I could not be happier with the entire process. It was quick, smooth and easy. Peter found what I was looking for, took care of everything and I was in and out with my new X3 in about 30 minutes. He gave me a comprehensive demo of all the features of my new vehicle and has called and emailed me several times since to make sure I had no questions.I have never experienced a car dealership that has their act together quite like Germain and for this reason, I will be a long time customer.

bethmilne

8 de jul. de 2014

Customer Service is clearly the most important item for this dealership. Ahmad was a gentleman and had expert knowledge of the products. There was no hard sell and they work to your budget without pushing you to spend more. Buying a car is not a quick process but they make you feel at home and supply you with food and drinks. A detailed walkthrough on handover really helps get the most out of the car from the second you start the engine.

stone239

3 de jul. de 2014

Glad we met Amy Biggs. She was a pleasure to work with and very knowledgeable on the X3 we purchased. I highly recommend asking for Amy if you are looking for a BMW.

clsummerfield

2 de jul. de 2014

My husband and I have been customers of Germaine BMW for 15 years and have never been disappointed in either their superb sales or service staff. We purchased my new car from Greg Bell who replaced the salesman who sold me my last car and was definitely not BMW material. He was consequently fired and Greg replaced him. He is friendly, knowledgeable and definitely management material. We r very pleased.

hunter65

2 de jul. de 2014

These two men are simply the most professional employee's you have and they are the reason my wife and I will return and suggest to friends and family to allow them the opportunity to facilitate with the sales and service of their next purchase! These gentlemen know "Customer Service".

lucyfernandez

1 de jul. de 2014

Last week, I called Germain BMW for a quote on a 2014 X3. Greg Bell returned my call immediately and within a 30 minute period I was given the a quote. I was given directions from Miami to Naples where Greg Bell greeted me at the door. Everyone was friendly and professional from the moment I walked into the dealership. Greg explained the entire process, completed the paperwork quickly, and assisted me with transferring the car insurance. He went over all the car features, set my Navigation system, and connected my telephone. The over all experience was painless!!!! I've returned to Miami and bragged about the wonderful people at Germain of Naples!!! Thank you!!!!

pjkay0719

30 de jun. de 2014

We had a great and easy experience working with Max & Larry. We had visited the dealership a few months ago and our house sale fell through. We came back as soon as we settled in the new house and was greeted and treated beautifully. It was a terrific experience, easy, calm, and well explained. Quick service too!

colleen65

30 de jun. de 2014

I can't say enough about the wonderful customer service I received at Germain BMW. Peter Martin was very knowledgeable, personable and pleasant. Peter guided me to purchase the best car for my needs and budget. Francesca was a delight. She was not only professional but made the financial aspect of this transaction seamless. Being new to Naples, they both gave me great insight as to where to reside, shop and all the great things Naples has to offer.

bcottrell6720

30 de jun. de 2014

We had a little misunderstanding in the beginning on pricing but it was satisfactorily resovled. In general was one of my better car buying experiences as they efficiently and fairly quickly moved through the process. I have some dings on my credit record but they were able to over come that and the finance manager was also a pleasure to work with.

miltyh

27 de jun. de 2014

DARON IS A QUALITY PERSON. CONSULTED WITH BILL EMERSON TO CONFIRM MY SERVICE RECORD AND LOYALTY. DARON PROVIDED EXCEPTIONAL ATTENTION TO DETAILS TO CLOSE THE SALE. DARON MADE MY EXPERIENCE AT GERMAIN VERY SMOOTH AND MEMORABLE. I HAVE RECOMMENDED DARON AND GERMAIN TO MY CLOSE FRIENDS IN NAPLES. PURCHASED FROM DARON A BMW MODEL 750LI.MILTON M HARSHMAN

LysaRusso

27 de jun. de 2014

My husband and I recently purchased a new X5 from your dealership and we had the pleasure of working with Mr. Ahmad Suid. We have worked with other BMW dealerships in the NY area and found Mr. Suid to be one of the best that we have dealt with so far. Mr. Suid was extremely responsive to any of our questions and always followed through on what he promised. We will definitely purchase our next BMW through your dealership thanks to the favorable experience we had this time.Best Regards,Lysa Russo Godin

footnfan

27 de jun. de 2014

For about the third straight time, Mathew has been a huge help in identifying and ordering a difficult part. I went to several places, and then kicked myself, of course Mathew found the ID for both parts, ordered them and had them in my hands in less than 24 hours. Parts for an E39 M5 don't just bounce around everywhere, but Mathew has simply been stellar, as have several other parts employees. Oh, I had the same experience on a 1995 M3 drivers and passenger door window regulators along with several other near obsolete parts. Time after time, these guys impress. Give them a try, tell them Dan sent you...and get what you need without fail.

Rix2014BMW

20 de jun. de 2014

After several years of debating which car to purchase, my employer finally convinced my to consider leasing a BMW. I have driven her 7 series many times, her husbands 5 series, and a good friends 3 series. She recommended me to Jim McGinn at Germain BMW, whom she has leased cars from for many years. After she made a quick phone call to Jim, he called me immediately to schedule an appointment to talk about leasing a new car. I was greeted immediately upon arrival at the dealership by Tracy Constantini, her smile lighting up the showroom! She offered beverages and snacks and entertained me while waiting for Jim. All I can say is Jim made the experience so easy (I have never leased before) that he now has another customer for life. Or until he retires. He followed up with me to make sure I was enjoying my new 3 series, called when my tag arrived, and visited with me while I waited in service for them to install the tag and wash my car. It is so great that they offer complimentary car washes (my car is white), and always have snacks and drinks while you wait. I arrived at 3pm on a Saturday to look at cars, and drove home 2-1/2 hours later with a new one. Many, many thanks to Jim, Tracy, and the entire staff at Germain BMW for creating such an awesome experience and great environment.

Butchcru

16 de jun. de 2014

Peter did a great job in earning my Business from Car Max. I recommend him to everyone. He is a great sales person in a industry of less reputable people .He went above and beyond to make my experience great. I will call this salesman next time for a car It was refreshing to see a dealership that cared.

Tmikelove

6 de jun. de 2014

After processing paperwork remotely, went to dealership to test drive and pick up car. Experience was fantastic, and fun. Never had a car buying experience so good

Susan2

27 de may. de 2014

Bob and I purchased a CPO BMW from Kevin. He was courteous and professional and went out of his way to accommodate us because we purchased it and took it home soon after. He made the transaction enjoyable and closed the deal in a timely manner.THANK YOU VERY MUCH,KEVIN!

ATretter

27 de may. de 2014

Tracy is great. She gave me great advice when shopping for my new M5. She told me to be patient and be a smart shopper and you will get the deal you want. She was right! Thanks again.

hxj42

22 de may. de 2014

I am writing this review to share my wife and I experience in the recent purchase of a New BMW X3. Since we moved to this area we have dealt with the dealership in Naples, Florida. This is the second BMW that I have purchased through Germain and the second time that I worked with Mike Brin,Sales Consultant. It is always a pleasure to work with Mike, I tell him what my needs are and he will take it from there. I like working with this dealership and it is always a pleasure working with this sales consultant. Mike makes the purchasing of a new vehicle almost effortless, at one time going to a dealership and buying a car was like going to the dentist, Germain and Mike have made it a pleasure.Thanks Mike and we will see you again.

JAB1434

19 de may. de 2014

A friend who is a BMW dealer in another state let me know about an early turn in (lease) loyalty program going on. I had a free afternoon so I drove over to Germain to ask about it. Mike Brin greeted me quickly and we discussed the program. I had interest in a 4 series convertible, but discovered I'm not alone, as there is a waiting list of 5-7 months for one. Mike asked the big question "Might you be interested in anything else?" I said not really. . .and thought that would be the end of it, but Mike wasn't done. He looked out towards the lot and asked if I might be willing to take a look at a few cars. I love looking at BMWs so I agreed. He walked me right out to two 535i's that were loaner cars that had 6K miles on them. The price was significantly lower than a new comparable car, and were available for lease. I already had an amazingly low lease payment on my current 528 (long story) but the lease payment for the 2014 I was looking at was not demonstrably higher. . .for an almost brand new 2014. . .with all the bells and whistles I would want. . . in a color I really like. . .But the lease was only for 10 miles a year so again, thought we were done. . .NOPE. . .Mike quickly got permission to bump the miles to 12K a year with no change in payment. Hmmm. Looking for a catch. . .there isn't one. . .Solid deal on a solid car. SOLD.Mike did the paper work and got the car cleaned and ready the very next day. He also made some good recommendations on warranties I don't usually buy, but he made good sense so I purchased a number of additional warranties to cover tires, paint, cloth. . .with very light leather and a busy family. . .this made sense. Mike continues to add value as he is setting up an appointment to have the windows tinted on sight. All and all, a wonderful experience that continues to build loyalty even after the sale!

donj33908

17 de may. de 2014

After weeks of looking over the BMW web site I decided to get an online appointment for a test drive. Upon arriving at Germain BMW I was introduced to Larry and within minutes I was test driving new 3 series cars. Larry gave me as much information about each car that I wanted without inundating me with to much information. I was undecided which car I wanted so I went home to think about. Larry didn't pressure me to buy a car. It seemed more important to Larry that I found the car and options that I really liked.After deciding the color, options etc (Imperial blue, 328i) I called the dealership and Larry started scanning inventory lists and found my car at a port in SC. He arranged to have the car transferred to Naples and kept me informed every step of the way. Within days I picked up my new vehicle. Now the dreaded "deal making". Well this turned out to be a non event. My trade in was evaluated, the dealership offered me a fair price and the price of the new car was right inline with what people throughout the country were paying for the car. Nothing could have been simpler.I would recommend without reservation to anyone looking for a new vehicle to give to give Larry a call.Don JohnsonFort Myers

skjulian

14 de may. de 2014

We have enjoyed BMW's in the past and I have to say that this experience was superior to those. Ahmad was extremely considerate and thorough in his explanation of things and the way that the various items operated in the car. He did not rush me or make me feel like he needed to hurry off to his next client. Ahmad also gave me the confidence to feel that I can reach out to him if I have any concerns regarding the car. The car itself is lovely of course. His focus seemed more on my husband and myself rather than the actual sale of the car. His comments were honest and helpful directing us to the lovely car I am now driving.

ayaguirre

13 de may. de 2014

First time buying online. The process is faster, efficient and convenient. Its make it more pleasant to shop new car. Great Customer service/Personal attention.

EdBrennan40

13 de may. de 2014

Our recent purchase of a used BMW was a most pleasant surprise.We had three Mercedes and a Mini Cooper. Another car was not our plan! The beautiful array of sparkling BMW's was more than we could resist. We walked to a beautiful black convertible and were amazed by the low mileage. It was a blisteringly hot day as we saw our salesman Daron Lynn ,walk from across the street to greet us. He was a very easy to talk to young man who made us feel comfortable immediately. He was so polite and very knowledgeable . No high pressure,just an easy manor and good information. He called us later to thank us for our interest and encouraged us to really consider that very special car. Ultimately we negotiated an acceptable price and bought the car. Then Daron Lynn really impressed us. He truly gave us service after the sale! He even connected our Bluetooth and taught us how to use all the electronics. We were headed back north in three days so we were very grateful for his time and expertise. Our only negative was with the dealerships $699 "carrying charge". Not a valid charge and most disconcerting.

ezrenew

12 de may. de 2014

Not many option to buy used car for myself, but easy understanding to decide my needs.Daron was professionally took care of my purchasing and it was great experience for purchasing a BMW.I was visiting two BMW dealerships, and decided to purchase at Germain BMW finally.I visited couple times for other thing and that service center was also nice and feel comfortable when Victor explained me about my car.

DGC123

12 de may. de 2014

I have never been to a BMS dealership that had the selection as Germain BMW of Naples. They have over 100 BMW's to choose from and that in itself is extraordinary. Starting withe the sales assistant, Tracy Constantini, I was impressed with the care and professionalism of all who I came in contact with. It's unusual to see a sales advisor in a tie, but it's extraordinary to see all of the advisors and mgrs. wearing coat and tie. Max Zuercher really knows how to make you feel at ease and there was no hype.. no pressure to purchase. You feel like a "king" when you're there. They take a very low key approach if you're in the market for a new or used car. I'm so used to high powered sales pitches the moment you walk in the show room. They have also have tremendous knowledge about their product and BMW now has a large selection to choose from. I closed on the deal within 24-hours and they scheduled the pick up and transport of the car to where I live nearly 1,500 miles away. Oh.. and if you finance it? Be sure to spend some time with their business mgr, Francesca. She could have been a stand up comedian. I never laughed so hard signing my life away. Germain has earned their reputation as one of the finest dealer groups in the U.S. This is my 4th car I've purchased from Germain, my first from Germain BMW of Naples.

jjmc19

12 de may. de 2014

I dealt with Mike in deciding what I was going to do with my car which was coming off of lease. Mike was very knowledgeable and gave me great advice to the costs and benefits of my various options. In the end I decided to purchase the car, and Mike arranged to have the whole process completed, including bank financing and washing my car, in less than 45 minutes. Mike was a great Guy to work with.

rustyov

9 de may. de 2014

Once again, Jim McGinn and Germain BMW exceeded my expectation with excellent sales support and new vehicle delivery. As was the case with my purchase of a new 335i in 2013, Jim again provided excellent consultative advice as he guided me through the various options and choices in placing an order for a new 2014 5.0 X5. Jim also was most helpful in providing a good orientation and tutorial for my wife and me regarding the various features of the new X5 when we recently took delivery. I also want to compliment Ken Burkart for his assistance with all the required paperwork at delivery. Ken was very organized and helpful in making this process go smoothly. As an enthusiastic owner of many BMWs over many years, I cannot say enough good things about my experience working with Jim McGinn and the sales team at Germain BMW. I am also equally pleased with the service team as well.Rusty Overton

segap

9 de may. de 2014

Wow, What a great vehicle with many technical options available. I ordered the driver assistance plus package along with other options. I enjoy the automatic slow down on the highway speed control when another vehicle ahead of you gets closer to you. Having the blind spot alerts when changing lanes is another great feature. Many other features on this vehicle too many to mention. Larry was very generous with his time explaining the features of the vehicle and offered more time to review any questions that I have about the features going forward. I find this dealership very responsive to any questions or service needed.

JHZ35

2 de may. de 2014

I have done business with Germain BMW for over12 years and have always been pleased with their service and willingness to do the right thing by their cusotmer.

ayaguirre

1 de may. de 2014

Excellent service, fast paper work.. outstanding assistance. Very happy with the purchase.. We came all the way from Pembroke Pines, FL. to buy this car and it was worth the driving.. Thank you all for an excellent Customer Service and prompt response you provided to us thru the Internet/E-mail and phone calls.

Kkrutz3635

1 de may. de 2014

Matt Scaramuzzo was very helpful and knowledgeable. He was not pushing me towards purchasing the car and did not make me uncomfortable. I really appreciate his help with the purchase. I would be more than happy to recommend him and the dealership to my family and friends.

lacaliguiri

29 de abr. de 2014

I had the pleasure of purchasing two BMW's from Kevin Browne at the Germain dealership. Kevin is an exceptional sales person who not only has been extremely helpful, but very much is interested in the customer's interest. As an example, I had great difficulty in dealing with Ken Burkart in settling my account with my first BMW was totally lost due to fire damage. He was unresponsive until Kevin intervened. He was able to put me in contact with Francesca Zupancic who was able to settle the problem quickly. When I purchased my second BMW to replace the damaged car, I dealt exclusively with her. I can highly commend both Browne and Zupancic for their exceptional work.Lawrence A. Caliguiri, MD

ginnywhan1

25 de abr. de 2014

I did not purchase a BMW but seriously considered it because of Chris. He was so thorough, professional, considerate, and friendly (not overly)that I just wanted to buy from him. Unfortunately, Mercedes/Benz of Naples gave me a price I could not ignore. I showed the quote to Chris who did everything he could to meet the price with his sales manager and general manager but just couldn't even get close so I bought the Benz. The service at M/B has been terrible. We leased the car two months ago and still have not received the paper work to get our plates in Indiana. One hand does not know what the other hand is doing there. I've commented to my husband that I regret not having had the opportunity to see this purchase through with Chris. He is a classy gentleman who made me want to work with him. When my lease is done in two years, I will definitely see if Chris can meet my needs for a new BMW.Sincerely,Ginny WhanChurubusco, Indiana (we live in Naples during season at the Dunes)

jshep521

22 de abr. de 2014

Jim McGinn and the rest of the team I dealt with made the car buying experience very easy and a pleasant experience. Would definitely recommend.

46ronin

22 de abr. de 2014

Our second BMW purchase from Germain BMW in three months and - once again - absolutely the best car buying experience ever!! Our salesman Daron Lynn, used BMW manager Steve Hill and finance manager Fran were down-to-earth, professional, genuinely friendly and made the entire experience the best. We are very happy with our X5 -- it meets the needs of our family perfectly -- and look forward to being a loyal customer of Germain BMW. We recommend Daron, Steve, Francesca and Germain BMW highly.

artie1946

22 de abr. de 2014

Great dealership. Drove 150 miles to purchase 2001 Corvette. It was exactally as described. I love the car, so far. I could not complete purchase on a late Saterday afternoon. Used car manager Steve agreed to have car driven half way on Monday. I call that Great Customer Service. My probllem is with Marcos, who was my salesman. His miss information has cost me hundred of dollars after the sale. He would not return my calls until I contacted his manager. I only recieved 1 key and wireless entry remote. He said he would look for another one. Two days later, after calling his manager, he finally returned my call and of course he said he could not find another. He told me I could go to the DMV Tuesday to add an adfditional name on the title for a cost of $4.00. I ended up haveing to completely retitle and registration for a cost of $96.00. I feel once Marcos made the sale, he was finished. There was nothing else in it for him. Great dealership, HORRIBLE SALESMAN. When Steve Hill found out about my experience with the DMV he called me to let me know he was not aware of what had happened. He had Germain Motors issue me a check remibursing me the full amount I was charged at the DMV the second time, sending it out Fedex so I would get it quickly. GREAT CUSTOMER SERVICE. I would recommend this dealership to anyone looking to buy a new or used vehicle.

jrsjammin

21 de abr. de 2014

I had a great buying experience at Germain BMW. Larry Brewer could not have been more professional. We were able to get the deal to numbers that were fair for both party's. A couple of things came up after the purchase and Germain BMW step up and took care of them immediately.

mikehubbard

21 de abr. de 2014

From the beginning when making an inquiry by phone, the people were fantastic. When I arrived to test drive the car I was interested in, I met Daron Lynn. He was very professional and extremely helpful. After deciding to purchase the car, I then met Francesca to complete the paperwork. Again, professional,personable and overall very easy experience to deal with. I purchased a package (Xylon) but had to make arrangements for a later date to have the service completed. Daron made the situation very easy for me as I live an hour and a half north of Naples. We worked out a time to meet as I was traveling out of Fort Myers Airport. It saved me an extra trip and I was very grateful. I was even given a loaner to use until I returned. I would highly recommend this dealership and specifically Daron to deal with when buying either new or used vehicles. Thanks again.Mike Hubbard

Lockrey

17 de abr. de 2014

I purchased a bmw x35i from germain bmw in naples. The entire staff from the receptionist, the sales group, and the parts department treated me very honestly and fairly thru out the purchase experience. A special thanks to Kevin Brown who made sure i was well taken care of.I feel Kevin is a person i can trust and would not hesitate to seek him out for any of my future needs or purchases.Gary Lockrey

jnjpollock

15 de abr. de 2014

I started my new purchase by visiting a number of internet sites including Germain BMW's. They were by far the most forthcoming in providing the information I had requested online which convinced me to visit the dealership. Fortunately, I found exactly the car I was looking for on the lot although my client advisor, Ahmad, was more than willing to find a differentl configured had I wanted to.Everyone I worked with at the dealership was knowledgeable, helpful and friendly. Got a fair price on my trade-in and took home a new car in a few hours. They even bought me lunch.

dmoxy3

9 de abr. de 2014

Jim McGinn has been a phenomenal contact and sales person at BMW. He has been helping my family with BMW for several years now and has consistently provided above average assistance. His knowledge of the vehicle is tremendous. He builds me the most beautiful car every time.Jim is willing to come to our home if needed to provide garage code assistance or give me a lift to the dealership when my car is being serviced. He handles inquiries for my kids even though a SALE might not happen. He is a wonderful man.....kind, funny, smart and attentive to details. I cannot express enough appreciation for the level of service Jim has provided. His commitment to service excellence is remarkable.Thank you Jim.....Debby DePasqualeNaples, Florida

christieskogg

5 de abr. de 2014

I have been to a lot of Dealerships and service stations in my life, haven't we all, Victor by far was the most helpful agent I have ever worked with. He took extra time to solve the issues I was having, and not without laying out all the options possible for me first. He was easy to reach, considerate and I felt as if he really cared about me as a person. He and all the service staff were very knowledgeable, and a huge help to me. Every agent I worked with there from the parts department, sales and service went way beyond what I ever expected or have ever experienced in my life from any dealership. I was so impressed, I had to take the time to write a review and share with anyone who wants to know. Every person I dealt with in this service department was very kind, I have never felt this way from anyone I have ever been to before, however big or small your issues are, these guys are very trustworthy and will take care of you!!

clintlotz

27 de mar. de 2014

Anytime there was anything that needed to be addressed, Daron was on it! I would definitely recommend Germain BMW to anyone looking to purchase a new or used BMW. I purchased my out-of-state and am very happy with it.

Ljriva313

25 de mar. de 2014

My salesman Daron Lynn was very courteous and helpful, he was knowledgable of the vehicles he showed us and went above and beyond helping us in every way. I would highly recommend Daron and your dealership.

46ronin

24 de mar. de 2014

I cannot say enough good things about Germain BMW and its staff - my sales rep Daron, finance manager Ken and used car manager Steve. They all made a car buying experience -- normally tedious and taxing -- extremely pleasant and professional. Germain BMW exceeded my expectations in every regard and took genuine care and interest in my needs. I have spent 30 years on Wall Street and I am extremely impressed with this company. They have a customer for life and I could not recommend them more highly.

njbartell

24 de mar. de 2014

Peter went above and beyond to assist us in the purchase of our BMW convertible. He excelled in follow-up and smoothing the entire transaction.

garthwhenry

24 de mar. de 2014

My experience with Marocs Ruiz was exceptional. If you don't move that man over to New Cars you are making a mistake. He will outsell Jim McGinn in a heartbeat.

stacygspam

18 de mar. de 2014

Rick was great to work with; he didn't pressure us and let us ask lots of questions. The service even after the sale was great. I had left an item in my trade-in vehicle and the staff was very helpful in getting it back. The only thing that would have made the experience better was if it didn't take all day to process the purchase of the vehicle.

floridamarco

17 de mar. de 2014

Very helpful, courteous, friendly, collegial salesperson. Helped me learn about the car, followed up to make sure everything was right. Worked with me on my trade-in, helped me finance the deal, got me into the car I wanted. The whole dealership -- everyone -- is incredible. Several other salespeople pitched in to help answer the unusual questions I had. And of course, Germain has the best service department I've ever had the privilege of dealing with.

franktoich

12 de mar. de 2014

From the begining of the process with the salesman Jim to the delivery of the car with a tech specialist Molly, my perchase was handled in a very professional manner. No Drama! I especially appreciated the addition a tech specialist (who is very familiar with cars features) during the delivery process.This allowed me to setup my personal data, better understand the complex electronics and drive away with confidence. This technical resourse is also available to me in the "after sale" should I need assistance. In summary, this dealership should be rated A+ ( five stars).

KL2MU

11 de mar. de 2014

My new BMW 135i is my sixth new car purchase. My client advisor at Germain BMW, Larry Brewer, was focused, attentive, and helpful. He answered my questions about the car's condition openly and truthfully, and when I flew down to the dealership to buy the car, there were no surprises. Mr. Brewer inspired confidence in my actions, and his level of assistance is fairly unusual in my experience. Also, Francesca Zupancic was forthcoming with information about the sales contract and financing, while Denise Sovko handled the out-of-state title and tax transfer just as she promised, punctually, and ensured the sales taxes were paid and accounted for. I had an excellent experience with Germain BMW, and were I in the market for another BMW, I would make the effort to give them my business again.

dougfisheria

11 de mar. de 2014

We had stopped in a month or so ago and asked about the new 435i. Max said he would let us know when one came in and he did and we came in and bought it that day. It was the first one to be sold in SW Florida and we are thrilled. Thanks Max.

alexa1

11 de mar. de 2014

I came into the dealer just looking for options to possibly trade in my Jeep. I was "wow'd" by the friendly service and knowledgable sales staff. They did eerything they could do to get me into the car of my dreams. And it truly is the car of my dreams. I would encourage all my friends and family to do business. They have a fabulous product that sells itself, but also a sales staff to keep the consumer informed and confident in their purchase.

dnadler

10 de mar. de 2014

This is the second car that I purchased from Germain BMW. I think that they are absolutely terrific. I now own two BMWs from Germain and I'm extremely pleased. The sales process was particularly good in both cases. Larry Brewer, the sales rep was outstanding. I got a great car at a very fair price and the fair price for my trade-in with no haggling and any of the usual runaround. It was an excellent experience, and my service experience with them has also been terrific. I love BMWs, but I really enjoy working with this dealership. I would highly recommend them to anyone interested in BMW.

KaarinaM1935

10 de mar. de 2014

After researching 2014 BMWs online I was ready to see real cars, specifically the sport wagons. I had bought my current 328i from Germain 3 years ago, had wonderful service and now I needed a 4WD. My visiting son from Chicago, who is a confirmed BMW addict, came with me. We were cheerily greeted by Max Zuercher who proceeded to show us the sport wagons and compare them to the X3s. He was extremely knowledgeable about all the features of each and and took plenty of time to listen to my questions and concerns. I was very pleased with the outcome of the negotiations for a 328x sport wagon. Max took time to keep me informed about the expected delivery date and has called several times since to make sure I'm happy and not having any problems. I am happy and I love driving this machine!

arrowsmith

10 de mar. de 2014

My purchase experience with Germain BMW and with representative Daron Lynn met and exceeded my expectations. Daron was very responsive to the continuing process needed to complete the transaction. He followed up when timely and concluded each detail in a timely manner. The paper work for an out of state license ttransfer and sale took extra effort on the part of the agency but was finalized without difficulty.Tom

CarolWixted

10 de mar. de 2014

My experience with Jim McGinn at Germain BMW was outstanding. His personal attention to his customer is refreshing and welcomed. Not only was my card delivered on time, but Jim took the time to call me with a delivery status update every week. Upon delivery, he took 2 hrs. of his time to go over options and set up those features I knew would give me trouble. The entire purchase process was pleasurable and completely satisfying. Thanks again, Jim.

rosyqsuperstar

10 de mar. de 2014

Mike Brin was exceptional in his job. He helped me make a very favorable decision. He was very knowledgeable toward my particular situation and alleviated any and all anxiety I had. I would recommend him and the dealership to everyone I know for I have leased and purchased 3 cars from them

Jmarie_J

8 de mar. de 2014

I want to thank BMW of Naples for helping me on the purchase of my vehicle, but specially I will like to thank Daron Lynn. His dedication, knowledge and honesty make me feel confident about making the decision of buying my vehicle. Also,the finance director Francesca Zupancic was very helpful and explained all the term and paperwork easily. With my eyes closed I will recommend BMW of Naples to everyone and definitely refereed them to Daron Lynn.

pedurette

7 de mar. de 2014

Peter worked very closely with us in obtaining the vehicle that my wife and I were looking for. He made many calls to follow up and was always available to answer questions we had. He made sure that we were very satisfied with the vehicle BMW X3 that we purchased.

jwagner140

6 de mar. de 2014

The vehicle arrived about three months late, but it wasn't the dealer's fault. The salesman said the wheels for the 2015 model change were apparently back ordered. We had some issues related to the turn in date for my old X-5, but it was resolved, although I don't have the reimbursement payment yet.

jjoneilljr

4 de mar. de 2014

My Experience with Rick Camp and the Germain Team was exceptional from first point of contact to the delivery of our beautiful, new BMW 650i. Rick and the team made the entire process easy and flawless. His attention to detail, attentiveness and responsiveness were exceptional.My Wife and I are very happy and excited with our new car.

LINDAPY

1 de mar. de 2014

We would like to thank Joe Hernandez at Germain BMW for his distinguished services. He was very welcoming, he gave us a lot of information and he answered all our questions. Even after the transaction he made a flawless follow up.The good services and attention of Joe and the team at Germain BMW provided us with made our car purchase experience very enjoyable.Thank you so much guys!Linda & Pierre

brmore

28 de feb. de 2014

All around great experience from reception, through sales process, to finance. Visited just to look, but they had what I wanted on-site and process was far more pleasant than any car transaction in my (redacted) years. You know how the story ends. Drove off that afternoon w/ new vehicle.

amandato

27 de feb. de 2014

SIMPLY THE BEST! I WOULD NOT GO ANYWHERE ELSE! I HAVE BEEN DEALING WITH GERMAIN BMW FOR TWELVE YEARS NOW AND I HAVE NEVER BEEN DISAPPOINTED

dwtmjd

26 de feb. de 2014

I always have a positive experience working with all staff encountered at this great dealership! Roel always takes care of me inservice with previous vehicles (this is my 3rd 7 series). Flavio is always helpful and in the background where necessary. Greg wasvery instrumental in this latest aquisition, making this deal seamless! They all treat me with the utmost respect, courtesy, and professionalism. A pleasure to do business with all. Thank you!

bcbeane4

24 de feb. de 2014

Purchased a CPO vehicle about six months ago. Brought it in for first service and was notified that the rear tires require replacement. I've only put 6,000 miles on the vehicle. On top of that, I am told that there are two "plugs" in one of the tires (from the previous owner), and that you are not supposed to plug these types of tires. I contacted the manager of used car sales, Steve Hill, who explained that he would replace one tire at no cost, but only if I purchased the second tire at full price, and that I had to purchase the tires within six months. For all I know, the plugs will void my insurance coverage on the tires, a service which I purchased on the vehicle not expecting that I would be inheriting these problems on day one. Long story short, I should have well over a year remaining on the factory warranty, another two on the CPO warranty, additional coverage on tires, and a vehicle which I've owned for six months/6,000 miles, and I'm already stuck shelling out $600 - $1200 bucks.I expected better service from a quality dealership regarding a "certified" vehicle. Not impressed.

chrishankins

21 de feb. de 2014

Greg and the entire staff at Germain BMW couldn't have been nicer or more professional. The overall purchase was a very pleasant experience. It was so good, in fact, that when we buy a new Honda CR-V later this winter, Germain Honda will be our first stop.Thank you.

17nort

20 de feb. de 2014

Miky Brin was exceptional to work with. He was very knowledgeable and friendly, helped me get the best price with the Germain certificate and my USAA discount, explained the car well, and said he would always be available if I have questions about the car in the future. He kept the transaction moving, but did not pressure me in any way. In fact, he explained the car so well that, so far, I really haven't had any questions about the car - and this in spite of the fact that my previous car was a 2005 entry level Scion with no bells and whistles - so I did not have experience with a high tech luxury automobile. I would definitely recommend Miky Brin and Germain to anyone.

luigij

18 de feb. de 2014

Everyone at Germain BMW is friendly and professional. They made the usual dreadful car buy process enjoyable and offered excellent service the entire time. I highly recommend this dealership because they go above and beyond to help you find what you really want. The entire team is courteous and extremely thorough!

cr8tive01

17 de feb. de 2014

I asked for information regarding extending our warrantee and no one ever called us back. I asked questions about the part going so quickly since the car only had 12 thousands miles and was given no help except for the bill. I also asked if we traded the car in what would we be given as a trade in and got no answer even though I called back and left a message I never heard from anyone.

danielstar

15 de feb. de 2014

Peter Martin and Mike Brin teamed up to assist in making the sale, with help early on from Greg Schneff. They were all professional, knowledgeable, patient and took extra time to answer all my questions, etc. All the staff at Germain has been wonderful. This dealership is a main reason for my second BMW purchase here.

JChap

14 de feb. de 2014

Purchased a low mileage pre certified Z3 3.0 from Germain and Peter Martin. Great experience working with the folks at Germain and Peter Martin. Last year I leased a new 535i with M trim from Germain. Great car as well and wonderful experience working with Germain BMW Naples.

fdjennin

13 de feb. de 2014

Our sales rep was Larry Brewer. Mr. Brewer was very cordial on our initial visit to examine the 135is. We were interested enough in the vehicle to consider trading in our Mini Cooper. The trade difference was given to us. We told Mr. Brewer that we needed to think about it overnight. He was not pushy, rather he accepted our decision. I called Larry the following day and stated we would be down shortly to make the purchase. The transaction was painless except that a computer slowdown caused the printing of the paperwork to take a bit long. We are extremely pleased with the folks at Germain BMW.

Gscheuri

13 de feb. de 2014

This is the second BMW we have purchased from Germain thru our sales rep Jim McGinn. Jim is the most straight forward and honest auto sales rep we have ever dealt with. He even recommended that we hold off buying a new X-5 until the much improved new model was available in six months. He is extremely knowledgable about the product and explains the options clearly. We are very please with our entire experience.

gwardz

10 de feb. de 2014

My experience with this dealership was very bad thus I am rating them as such. I traveled from out of state to purchase a vehicle from Germain BMW. During this process the sales agent told me the dealer/state has a relationship with my home state whereby the dealer could register, title, and plate the vehicle without me going to the appropriate agency in my home state. This was corroborated by the finance manager who was handing the sale, so they collected money from me to pay for these items along with a flat fee to pay for the service. The sales agent and the finance manager assured me if by chance I had overpaid for the tag, registration, and title I would be refunded the difference. Yet, both statements from these people were a complete lie. After the dealer sent the sales documents to my countys probate office I was contacted by a clerk at that office who informed me I must bring in my vehicle and have the tag, registration, and title issued through the probate office with all items being paid for at their office.I immediately contacted the people at Germain where was referred to a different agent in financing. Who initially was helpful, she noted I had overpaid for the services not provided and would be receiving a refund of which I eventually did. However, the refund was not for the full amount I had paid in, for goods not rendered. I continued to try to contact the people in financing to find out why there was a discrepancy in the amount I paid in and the amount I was refunded. My calls were not returned and the voice messages I left went unanswered. Thus, I decided to contact the general sales manager, who did return my call and told me he would look into the matter. Nonetheless, the answer he provided was completely unacceptable. The general sales manager informed that the $116 unreturned to me went to their agency that tried issue the tag, registration and title. I was assured by two agents at Germain they could perform a service and deliver said goods. These agents overstated the ability of the dealership and when they found out that they were not capable of delivering on their assurance(s) they felt it appropriate to charge me for goods and a service not rendered. This is clearly a fault of the people at Germain who took money from me for goods and services they assured me they could deliver not for their attempt.

ron429

7 de feb. de 2014

Jim made it our very best experience ever. He was very thorough, knew the car very well, took time to explain everything, never rushed us, and made us feel we were his only customer. You should be very proud of having an employee of this caliber. We'll be back!

vongruben

4 de feb. de 2014

Everyone is completely professional & knowledgeable....helpful & courteous! The first time I have visited, and very impressed! I am a loyal customer now!!!My neighbor is a Mazda & Hyundai dealer, and he recommended Germain BMW......pretty impressive.

Raehoffman1

4 de feb. de 2014

The experience we had was great. We were greeted promptly and not made to wait. Greg was very helpful. We were very satisfified! We would recommend.

mkwagoner11

3 de feb. de 2014

Revise: After further conversation with our sales Rep, Peter Martin, our concerns regarding the extra key ant the missing manual have been rectified resulting in a higher level of customer satisfaction! We tend to stay away from buying used cars from car lots but I think we did okay with this purchase.The sales person, Peter Martin, was friendly and helped us process this transaction in a professional manner. We usually purchase vehicles from the original owner so that we have a comfort level with the miles stated and the maintenance performed. Peter did provide info from the car fax which addressed some of these issues. In this case we purchased with the belief and hope that there is nothing wrong with the car that will require additional dollars to be spent for repairs. We have used the car very little so far so the jury is still out on this concern. The only downside so far was there was only one key for the car which required another $75.00 being spent to get a 2nd key and there is no manual for the vehicle. This is not a game breaker but as a buyer hindsight would suggest we should have requested these items be provided prior closing the deal.

svalle

3 de feb. de 2014

Very good experience - Rick Camp and Larry (Sales Manager) very concerned with my needs - treated me and my time with professional respect. Appreciate Rick's attention to my impatience and Larry's follow up

tealem

1 de feb. de 2014

My experience in buying a CPO BMW through Germain BMW of Naples was hassle free and professional throughout the entire process. I initially met Kevin Browne in the sales department about 6 months ago when first considering buying a BMW. He was courteous, professional and direct. In the following months, I visited several other dealerships in the South West Florida area. My experiences at other dealerships were colored by a general disrespect of my time and many of the sales staff being unprofessional. Which is the reason I returned to Germain BMW to work with Kevin Browne. A very good experience overall.

evanscd

1 de feb. de 2014

Peter was extremely professional and helpful which led to a pleasant buying experience. Everything was done as promised and the quality of work was excellent.

DanielHG

31 de ene. de 2014

It has been a very pleasant experience. I was properly informed of the options available in the car I picked as well as the different alternatives on leasing or purchasing. Mike gave a very complete review of the features of my 428.

ups5440

28 de ene. de 2014

I have dealt with Germain BMW in the past and thought my present experience was exemplary. Jeff Waldman did an outstanding job and the process went very smoothly. Most of all, I am very pleased with my ner BMW.

GMBBMW

23 de ene. de 2014

I thought that my old BMW dealership in Nashville was great but, in my opinion, the Germain folks bring it to a whole new level. I have been taking my two cars for service there since I moved here in 2011 and the service department is great - they always explain in detail what's going on and there are NO SURPRISES! The last time I took my 2006 530 in for service, I began looking at the new cars on the lot and was assisted by Jeff Waldman - he is what a client service rep should be - no high pressure sales tactics - just giving me the information that I needed to make an informed decision on a new car, which I purchased. Also got a more than fair trade on the 530. I would highly recommend Jeff to anyone looking for a new BMW - he's courteous, friendly and very knowledgeable about the cars. Germain is definitely now my dealership.

Hallol

20 de ene. de 2014

Everyone we worked with at Germain BMW was easy to deal with and made the experience of leasing a new car as painless as possible. In terms of flexibility and transparency, they outclassed the competition and were attentive without being overbearing. We worked primarily with Jim McGinn who respected our budget and objectives. Overall great experience.

tmarmen

20 de ene. de 2014

We met Joe as we were looking at a used Audi A4 convertible. He approached us and was very friendly, courteous, and professional. After taking the car for a test ride, we decided we would buy it, but that meant we would need to trade in our car. Joe again was very helpful and made this a good experience. When we came back to pick up the car, Joe noticed the top did not retract totally and told us he would need to get it fixed so we would have a car in good working order. To help with this he gave us a loaner that proved to be very handy. Although we were very disappointed initially, Joe worked very hard to keep us informed as to the progress of the repair. In the end, the car was delivered with everything in working order, and we were very pleased. Joe took a difficult situation, and made it into a winning situtation.Tom Marmen

MaryBarbara

18 de ene. de 2014

Daron was knowledgable . He "got" it when I told him what and why I was looking for preowned car. Very helpful. Made it easy and was able to complete transaction in a timely fashion. He added thoughtful extras ( floor mats, trip to rental car). He gave a good tutorial on features and operations.

joycemkeane

15 de ene. de 2014

I was looking at Mercedes GLK originally but decided it was too small. Went to Germain BMW & test drove the X3 with Max. Loved the size & feel of the car which had all the features I wanted. Arrived at a fair price & drove the car home the same day. Would definitely recommend Max & the dealership!

RFHobbs

14 de ene. de 2014

We bought a new BMW on New Year's Day 2014 and took delivery that afternoon. Fortunately, Germain BMW had 22 selections for the model we were interested in, so we were able to buy a car with the color and options we wanted. Larry Brewer facilitated getting this deal done with his attentiveness to everything from road testing the car to getting the right deal for us. We would definitely want to deal with him in the future.

Thoover813

14 de ene. de 2014

We bought a 2001 Toyota Avalon for our son in college. Kevin Browne was one of the friendliest sales people we've come across in quite some time (and it didn't hurt he's from Dublin, where we honeymooned). Our overall experience was a very easy and comfortable transaction, We would recommend Kevin to anybody!

Lalang

13 de ene. de 2014

We shopped several other vehicles at several other dealerships and want back to Peter because of the trust that he earned and his knowledge of the vehicles. Peter worked hard for our business, even staying after hours to complete our sale. Peter has all of the qualities that will keep us coming back for years.

ChristinaMP

12 de ene. de 2014

Working with Joe Hernandez to purchase a car was a positive experience. He was helpful and communicated using text and phone which was convenient for me. Since I was in the middle of my car search when I went met Joe, he did a good job of keeping in touch and checking in with me over the next few days without being bothersome. He also addressed some questions that I had during this time via text and phone. I eventually decided the Kia was right for me and made my purchase at Germain BMW. I felt comfortable purchasing a vehicle that wasn't a BMW at Germain BMW. The Kia is a less expensive car, however I didn't feel that I was treated any differently because of it. Francesca Zupancic was helpful and knowledgeable.

theDudleyDo

10 de ene. de 2014

At the time I began my search for my new 328d xDrive Sport Wagon, I contacted Germain and another nearby BMW dealership via their respective websites. Without getting into the details of my bad experience with the other dealership, Germain BMW and specifically Jeff Waldman made it a no-brainer to go with them. From the get-go, I had prompt responses via email and phone calls... and generally kept me informed along the way with a delivery much earlier than I expected. So count me as a completely satisfied customer. Thank you very much!!!

chevrier

10 de ene. de 2014

Still waiting for an answer for a second set of keys from the previous owner. the price negotiation was not allways clear and to my satisfaction!

sbuskey11

9 de ene. de 2014

Daron Lynn and the staff at Germain BMW provided the most respectful and flexible service that I have received in my 20 years of purchasing and owning BMW products. The team did everything in their power (and within reason) to put me in the car that I am ultimately, very pleased to own. Daron showed extreme patience as my wife and I considered various options and finally settled on the car we purchased. One example of going the extra mile was the last minute repair of a small dent in the hood of the car. I was extremely pleased with the repair work quality and timeliness. It was the capstone of a great experience. The Finance Director, for Germain, Fran Zupancic, was also very pleasant and helpful concerning the additional warrantly options available to me and did a thorough job of explaining the financiing terms, which were in line with my expectations. Overall, I would recommend this dealership amd Steve Hill's team based on their low pressure, relationship oriented approach and sincere desire to do the right deal for the customer and BMW. I am m sure I will be back at Germain for my next vehicle.Regards,Shawn A. BuskeyNaples, FL

jnwhiteman

9 de ene. de 2014

Our salesman, Chris Bryant, was personable, honest, knowledgeable and very accommodating. He was very easy to deal with and made our experience a very pleasant one. Both Chris and Neil Collinsworth made us a great offer and thereby converted us from an Audi owner to a BMW owner. Chris and Neil even worked with Ken Burkart to expedite the conclusion of the sale (paperwork) to minimize our time at the dealership. We really appreciated this! I would definitely recommend Chris Bryant to my friends when they are in need of a new vehicle.Jim & Nancy Whiteman

jaydamiano

3 de ene. de 2014

This was the third car I have purchased at Germain (2 BMW, 1 Mercedes). My sales rep was Peter Martin in all cases. This time it worked out great because I needed to complete the transaction that day because I was leaving town the next morning. Kevin got me through the financing right away and I drove out with the new car that afternoon.I will continue to buy from Germain. It is a great dealership, and my experience with sale, finance, and service have always been spectacular.

raywiltshire

2 de ene. de 2014

Kevin Browne was a joy to work with and made the car purchasing experience extremely positive. He was extremely knowledge and was able to address all of my questions. Next time I need a car I will reach out to Kevin.

GKrouse

30 de dic. de 2013

Our experience with Jim McGinn was terrific. He is always patient, responsive and attentive. We enjoy working with him and have recommended him highly to friends. People like Jim make ALL the difference.

Mkrueth

28 de dic. de 2013

Excellent service, attention to detail, and met my needs exactly as I outlined what I was able to do. Score! My highest accolades and recommendation!

ROSIE GALAVIZ

27 de dic. de 2013

Very happy to have purchase our new car from Kevin Browne he is very knowledgeable, and was a pleasure to meet Francesca in financing as well.Best regardsPete and Rosie Galaviz

Marlene54

26 de dic. de 2013

Joe was great. He was very friendly and professional. We had him go talk to the Sales Manager about negotiating the price and they were able to make the deal work for us. We were very happy, as this is our son's first car and he was thrilled on Christmas Day.

hhugohh

25 de dic. de 2013

Great place to buy or lease a BMW! Was treated with respect and honesty. Mike really takes care of all the details and makes the entire process very easy to go through. Always trying to accommodate our needs.

luciegalloup

23 de dic. de 2013

GREAT SERVICE!! Peter is so professional and helpful to the last detail. This was a stressless investment for us. We would recommend the dealership and Peter to anyone!!! Thanks!

lrfla

23 de dic. de 2013

Kevin Browne deserves the highest rating. He was an excellent salesman who helped me select a great pre-owned. He is courteous and knowledgeable, and has been available to answer questions, even after, I purchased the car. I was needing a newer car, and this car is also equipped with a great sports seat that helps protect my back from pain or further injury. Considering I have a 16 year old daughter, this car is a great option for a new and young driver. Kevin listened to all of my needs and concerns and helped me get a great car that fits.

JJBMW

23 de dic. de 2013

Great prices and very easy to negotiate final deal over the phone. Larry was extremely helpful and knowledgeable. He respected my time and was very responsive to my needs. Delivery was a piece of cake with no snags, add-ons, or surprises. An absolute pleasure compared to other SE Florida BMW dealers and totally worth the trip. I would highly recomend this dealer!

dweiner

19 de dic. de 2013

I enjoyed working with Larry Brewer on the purchase of my new X5. I found him to be a very knowledgeable professional who does an outstanding job in representing the dealership. He provides a very high level of customer service and makes the purchase as pleasant an experience as possible. This is my second purchase through Larry and I would not hesitate to recommend him to a friend or family member who might be interested in a BMW.

johnrklein

17 de dic. de 2013

I am very happy with my new BMW 6 series, DARON LYNN is the reason I have to write this review, Daron took his time with me, even at the closing hour I showed up at. Within one hour I traded in my old car and purchased my new BMW.Daron took me on a test drive and explained everything in a calm, proffesional way, he is a bonus to have him with you and I will send many new customers his way.I look forward to many years dealing with Daron.thank you....... JOHN R. KLEIN.

Jahgee

10 de dic. de 2013

New to BMW. I've always owned Mercedes and Lexus. So at this point with my recent purchase, I can only go on my experience with Jim McGinn. I am excited about my recent purchase and thrilled with the the excellent care and thoroughness that Jim showed in setting up my new vehicle . Jim is a excellent front runner to establishing great customer relations. He's been thorough, genuine , straight forward and even after the purchase. I can only hope the rest of the BMW staff lives up to his standard. He has set the bar very high.

cspalding

10 de dic. de 2013

Jim is very professional and provides excellent service overall. He is very knowledgeable of the BMW product. I have leased a number of BMW's from him and will continue to do so in the future. He is prompt and always there when we need him.Carl and Diane Spalding

teresapass

9 de dic. de 2013

Great expeerience with a friendly staff. Purchased a new BMW and really enjoyed getting to know Mike. He was very well informed and helped us make the right choice.

nicktrigony

9 de dic. de 2013

the experience was terrific. jim mcginn is a total pro and it was the best car buying experience we have ever had. when we walked out with our new bmw we were very happy. no detail was too small and jim thought of everything. we highly recommend jim and germain bmw, you will love it!

deveritt1952

9 de dic. de 2013

Have purchased (leased) 2 vehicles from Rick this fall. I found the process open and straightforward. I thought the price negotiations and the eventual price we agreed on to be less competitive than the BMW dealership I was working with up North. Dave E.

BMW321I

7 de dic. de 2013

A very pleasant experience with all the staff from sales to management. We are enjoying our vehicle and all the services at the BMW dealership

linda12765

3 de dic. de 2013

Rick made the sales experience low stress and hassle-free. There is one thing I hate...buying a car, the whole process always seems so choreographed. But Rick made it nice and easy and low pressure. He worked for us and got us a great deal. Ask for Rick!

MaryLNB

3 de dic. de 2013

We initially visited this dealership last Spring thinking that we might be in the market for a used car this Fall. At that time we test drove a BMW 328i. We dealt with an extremely knowledgeable and courteous sales associate named Kevin Browne. We explained at the time, that we were not yet ready to buy and he was very professional and offered us his card so that we could contact him when we were ready. This November, we contacted Mr. Browne and told him the kind of used car we were interested in. We made an appointment with him to come into the dealership and he helped us find a very nice 2011 BMW 328i with low mileage and in beautiful condition. We then worked with Ken Burkart to finalize the sale and he was extremely knowledgeable and helpful in explaining our options of extended service and financing. At no time did we ever feel anything but friendly helpfulness from all of the employees we have had contact with.When we took possession of the car, Kevin Browne gave us a very helpful introduction to the many functions on the BMW and offered at any time to make another appointment to review any functions we might still have questions about. Approximately a week later, I did just that and again, got great help and friendly courteous service.Recently I have taken the car to the dealership for the free car wash that is part of their service. Even though it was a Friday afternoon and they were very busy, the car was washed in a very efficient manner and I was done before the time they had projected. Although ours is a used car, we have been treated at all times as if we are valued customers and they are happy to serve us.

dottifagan

2 de dic. de 2013

Joe Hernandez was great to work with on every level. We were a little disappointed with the way the car was cleaned prior to taking ownership--the interior did not seem much cleaner than when we saw it two days prior and I was able to rub dirt off the console with my fingers--I expected that it would have had a better cleaning. There are still two small items that need to be addressed which I pointed out to Joe and he suggested that I return at my convenience to have taken care of--the rubber weather stripping on the left passenger door was loose and sticks out when you close the door and on the front hood there is a small scratch in the paint that needs touch up.Otherwise, we love the car and would definitely recommend Joe.

Jamhoude

25 de nov. de 2013

Joe Hernandez provided excellent service in helping make my decision on a new car. He was patient and never made me feel pressured to get a deal done. I can't say the same for the competitors I shopped. He'll be selling me my next car.

greg1298

25 de nov. de 2013

i bought a used car off Joe . He was incredibly professional in every aspect of the sale. He took the time to help me better understand my financing and warranty options . In the end , i felt very satisfied with the transaction, but more importantly it was the follow up after the sale that has made me write this note. Joe has been wonderful in developing and earning my trust to the point of recommending him to others looking for a vehicle. I will buy my next vehicle from him, and look forward to talking with him when i bring my BMW in for a wash and detail. yours truly Greg Cochrane

holdemanj

25 de nov. de 2013

Working with Michael was a great experience. His professionalism and friendliness are a plus for our experience. Everyone at the dealership made us feel very special. A warm friendly enviroment.

tgfranklin

23 de nov. de 2013

Max Zuercher was very professional, courteous, and we feel he did a wonderful job for us. During the buying process we never felt pressured to complete the sale. After we bought our car, Max Zuercher contacted us to make sure we were still satisfied and asked if there as anything else he could do for us. I would highly recommend Max Zuercher, and would definitely go back to him if we were to buy another BMW.

Micheletro

19 de nov. de 2013

My complete experience at Germaine BMW was wonderful. Buying a new car can be a stressful experience but Jeff and everyone at Germaine BMW was great to work with. From the very moment I walked in the door I felt welcome. I was uncertain of which vehicle I wanted to purchase and Jeff was patient and extremely informative as I went through the process of test driving and exploring my options. He gave me the time and information I needed to make the right decision for me. Whether discussing the vehicle, the options or leasing vs buying, Jeff was extremely knowledgeable allowing me to have the details I needed to make my decision. He followed up with me without being annoying. (Sorry but lets face it we all know that car salesman can be annoying - Jeff was not so he made me want to deal with him and not look for someone else). Once I made up my mind Jeff and the team made it all work and the process of paper work was effortless. Jeff made me feel my purchase was special and went out of his way to make my taking possession of the car special. Jeff has followed-up with me on several occasions since I took possession of my beautiful car and I feel I can call upon him if I have any questions. I would highly recommend Jeff and the team at Germaine BMW.

Loving my new car

19 de nov. de 2013

My complete experience at Germaine BMW was wonderful. Buying a new car can be a stressful experience but Jeff and everyone at Germaine BMW was great to work with. From the very moment I walked in the door I felt welcome. I was uncertain of which vehicle I wanted to purchase and Jeff was patient and extremely informative as I went through the process of test driving and exploring my options. He gave me the time and information I needed to make the right decision for me. Whether discussing the vehicle, the options or leasing vs buying, Jeff was extremely knowledgeable allowing me to have the details I needed to make my decision. He followed up with me without being annoying. (Sorry but lets face it we all know that car salesman can be annoying - Jeff was not so he made me want to deal with him and not look for someone else). Once I made up my mind Jeff and the team made it all work and the process of paper work was effortless. Jeff made me feel my purchase was special and went out of his way to make my taking possession of the car special. Jeff has followed-up with me on several occasions since I took possession of my beautiful car and I feel I can call upon him if I have any questions. I would highly recommend Jeff and the team at Germaine BMW.

wcarrejo

18 de nov. de 2013

Great experience and met what I was looking for, the commitment from Jeff was amazing and he worked very hard to ensure I was completely satisfied and I am

BrianMcG

18 de nov. de 2013

My wife and I purchased our first BMW from Germain a few weeks ago. It was a certified 2011 128i convertible. I first inquired online with Ron King and Larry Oblinger. Ron and Larry quickly responded to my requests and they were extremely courteous and responsive. I made an appointment the next day and was graciously met by Kevin Browne. We test drove and within 1 hour we bought it. Kevin made it a very simple, hassle free experience. We were very surprised and never had such an easy car sales experience before. The financing with Ms Zupancic was engaging and very simple. She explained everything in detail and we do appreciate her enthusiasm. The car was detailed and Kevin explained everything before we drove off. He even called us a few days later to make sure were happy. Kevin is an exceptional salesman and you are lucky to have him. Germain BMW has every detail covered and the dealership is running on all cylinders !Thanks for everythingBrian McGonagle

onamission109

16 de nov. de 2013

I was looking for a specific vehicle and other dealers were giving me problems. Mr. Jim not only found the specific vehicle he made everything extremely easy and was very courteous.

markm1027

14 de nov. de 2013

I had a wonderful experience from the moment I entered the showroom. Greeted by a warm and friendly receptionist and then introduced to Max Zuercher. Max took me through the sales process including a test drives, options on the floor and the final sale.Max was a delight and made the purchase a personal one, as I believe a BMW sale should be. Very pleased with my new car and my new friend, Max.

rosanne winter

14 de nov. de 2013

Top notch organization. We just purchased our third and fourthBMW. These two men worked hard to make our purchase possible. We'll be back again.

catgirl2

13 de nov. de 2013

I was incredibly pleased with my entire experience at Germain BMW. Everyone we worked with was the epitome of professionalism and friendliness. They made car purchasing a pleasure - certainly the best experience I have had.Ahmad Suid is a dream salesman. He has such an authentic and caring style that he does not fit the stereotype of car salesman in the least. He's very knowledgeable, extraordinarily helpful (quickly returning my calls - even on Sundays & evenings), and succeeds in striking the perfect balance between attentive and efficient. Ken Burkart was incredibly flexible and helpful as I worked through various warranty choices and out-of-state paperwork - also making himself very available to answer any questions.I hope to buy more cars from Germain.

catgirl2

13 de nov. de 2013

I was incredibly pleased with my entire experience at Germain BMW. Everyone we worked with was the epitome of professionalism and friendliness. They made car purchasing a pleasure - certainly the best experience I have had. Ahmad Suid is a dream salesman. He has such an authentic and caring style that he does not fit the stereotype of car salesman in the least. He's very knowledgeable, extraordinarily helpful (quickly returning my calls - even on Sundays & evenings), and succeeds in striking the perfect balance between attentive and efficient. Ken Burkart was incredibly flexible and helpful as I worked through various warranty choices and out-of-state paperwork - also making himself very available to answer any questions. I hope to buy more cars from Germain.

GORDO3536

11 de nov. de 2013

MAX FOUND THE CAR I WAS LOOKING FOR HE DID WHAT I WANTED TOOK MY TRADE IN EVERY THING WENT THE WAY ALL CAR SALES SHOULD GO

drghouck

10 de nov. de 2013

I would like to thank everyone at Germain BMW. I had a great experience and I was very impressed with the dealership. Chris Bryant was very helpful and knowledgable. Neal Collinsworth and Ken Burkart answered all my questions and made me feel very comfortable. I would recommend Germain BMW without hesitation.

Allie590

7 de nov. de 2013

I was traveling on vacation in Naples, Fl. when I was alerted that I needed my 15,000 mile service. I brought my BMW 3281 convertible into Germain BMW. While it was there I asked if they could tighten a loose mudflap. They said no problem. When I got the car back I noticed that the mudflap had been gouged around the edges and that there appeared to be some damage near the edge of the flap on the car body. By this time I was already back at home, some 1600 miles away. I called and spoke with a service rep who promptly told me that they did me a favor by reattaching the mudflap and that the original installers were ultimately responsible for any damage. Damage which Germain Service obviously did. I later spoke with a service manager at Germain and after he reviewed pictures I sent him, agreed to send me a new mudflap. I received 2 mudflaps in the mail and proceeded to remove the damaged mudflap to replace it with a new one. Upon removing the old one I noticed that the body underneath was gouged. It appeared that someone, in an attempt to remove whatever glue, residue, etc. was underneath the mudflap must have taken a tool of some sort and scraped the paint off in many spots. Then proceeded to cover it up when they put the mudflap back on. I don't expect this type of shoddy service from any service center, let alone BMW! The service person who worked on my car should be ashamed of themselves for performing such careless and inferior work. Luckily I noticed this issue with the gouged paint and hopefully averted what could have been some rust issues down the road. While the basic 15,000 mile service seems to have been performed properly, I am truly disappointed with the service I received in this one area and hope Germain Service Center take a closer look at who performs work on their cars. Unfortunately I plan to spend more and more time in the Naples area going forward and will now have to find another dealership that I can trust.

JMJohnson

4 de nov. de 2013

I have dealt with Rick Camp when looking for a new BMW and I believe as of today, I have purchased 5 cars with Rick as my sales agent. He has always been courteous and very helpful. The entire Germain team make a new car buying experience a joy. Rick has always kept me informed as I direct ordered the last 2 cars and has answered any of my questions promptly . I always recommend Rick and Germain

ac11697

4 de nov. de 2013

Ahmaud did a great job in showing me & wife all the qualities of the 328. He is very personal & answered all of my questions. The staff were very friendly.

johnbeeman

3 de nov. de 2013

We have purchased 2 BMWs from Jim who did a super job for us before, during and after delivery. He did an excellent job of helping us select the best cars for us, explaining the financing options (lease or buy) and waling us through all of the steps from ordering to delivery and following-up with us on all the questions we have had before and after delivery. We wld strongly recommend Jim to any prospective BMW client.

bonitajeanne

1 de nov. de 2013

Max met us at the door and provided a friendly greeting. He established a professional relationship, and clearly is very knowledgeaable of the BMW line. Max exhibited compassion and great care in treating my disabled fusband. All-in-all it was a great buying experience.

andreahat

31 de oct. de 2013

My overall experience purchasing my new 5 series BMW was Excellent. Each and every time I enter the dealership, I am graciously welcomed. I was well informed on every aspect of my new vehicle. I will only purchase cars from Germain BMW, they have a terrific staff.

rowida6969

30 de oct. de 2013

made the process nice and easy cant wait to buy another!!!! :) I will recomened all my friends and family if there interested in buying a car to check out this dealer ship

gck01

29 de oct. de 2013

Both Ahmad and Neal made the buying experience as good as it can get. They went out of their way to provide me with the best experience I have had in purchasing an automobile. The showroom Service Department and all aspects of the dealership were immaculate. It was a pleasure and a priviledge doing business with this fine dealership.

downieca

28 de oct. de 2013

We were pleased with the overall purchasing experience. Like others before me, I felt my trade-in was more valuable then you did but we were able to meet a satisfactory outcome.

MS

27 de oct. de 2013

Very welcoming, friendly experience from beginning to end. Everyone we had contact with was very helpful. I traded in my previous car and purchased a new BMW, the pricing was good on both vehicles and I am thrilled with my new car.

Sharkey711

26 de oct. de 2013

Very welcoming, friendly experience from beginning to end. Everyone we had contact with was very helpful. I traded in my previous car and purchased a new BMW, the pricing was good on both vehicles and I am thrilled with my new car.

evpsuz

26 de oct. de 2013

Jim McGinn. Wouldn't buy a car from anyone else. Talked me out of a bad decision. Helped me stay strong while we waited for just the right car. Brought it to my house to assure it fit perfectly in my garage. And best of all, taught me how to operate the new features. It's the third car I've bought from Jim. He's a very savvy BMW "guy". But best of all, he's a sincerely good person. S.Gold, Naples

ChristianMW

23 de oct. de 2013

I bought a car that I love, for a fair price, from a dealership that was easy to work with. It was worth driving past another BMW dealership to buy my car from Kevin at Germain BMW.

HFrustace

22 de oct. de 2013

It is truly a pleasure to state that the purchase of my BMW X1 was a remarkable experience! It began with a conversation with Neal Collinsworth who recommended that I work with Jim McGinn. An excellent suggestion! Throughout the process - most of which was conducted long distance - Jim was spot on in his attentiveness and readiness to provide information, advice and guidance. And, of course, the experience continued on the day I picked up the car. An exciting day meeting Jim in person and being shown my 'beautiful new car' before finalizing paperwork. Jim McGinn's knowledge and his taking pride in sharing the BMW experience in owning one with this clients was and continues to be invaluable to me and is greatly appreciated. Thank you again Jim and to the other members of the BMW team.

monicamason

21 de oct. de 2013

I wanted to be able to stating in writing what a great experience I had in purchasing my new BMW. I worked with Larry Brewer He was so helpful and knowledgeable. He really listened to what my needs and wants were and helped place me in the vehicle that satisfied those. I am so pleased with my purchase. I think that now that I have purchased a BMW I will always want to drive one. I love the way it drives, it makes being on the road a pleasure. On a scale from 1 to 10, I rate the overall experience a 10. Germain BMW is a class act!

DanielCaso

21 de oct. de 2013

Larry Brewer was easy to work with in both pricing and delivering the vehicle. You have a great service function at Germain BMW, and I now can say your sales side of the business is also excellent.

Rosemary

17 de oct. de 2013

Kevin could not represent BMW any better. He is the most personable, kind, courteous and respectful car salesman I have ever come in contact with. I had just experienced a very serious car accident whereby my Z3 was totaled and he was wonderful. Everything he said he would do he did and then some

gsmckenzie

9 de oct. de 2013

This is my second BMW that I have purchased from Germain BMW. Ken Burkhart and Larry Brewer went above and beyond to get me the deal that I wanted!

korntax

8 de oct. de 2013

Rick Camp is superb. He is straightforward, honest, and cares about delivering the right vehicle for each customer. His approach is no-hassle. I would recommend him highly.

mahlanddr

4 de oct. de 2013

I am extremely pleased with my vehicle purchase. My CPO 2012 BMW is everything and more I was looking for in my next vehicle. Greg Schneff was very professional, polite and accommodating. I think the overall time I spent at the dealership during the purchase process was minimal. The day after the sale I did notice a loud noise in one of the a/c vents when it was on full blast. I contacted service and was able to get in at my convenience with a loaner waiting for me at arrival. The issue was fixed and my car was delivered to me as if it was brand new.Thanks so much for a wonderful experience!Amanda Mahland

wolfmanii

3 de oct. de 2013

Ahmad is a very generous man who knows the product very well. He is always available even on weekends and off time.He worked really hard to locate the vehicle I like and always did fair and open negotiation without pressure

WJH1948

2 de oct. de 2013

Mike Powell made it so easy to turn in my 2011 BMW early and lease a new 2013 model. No pressure from him to make an immediate sale that day when I told him I would return the end of the month. Nice friendly guy, never tried to sell me more car than I needed. And he came up with a better price than another BMW dealership I visited. The dealership is run very professionally. Mike introduced me to some others who run other departments at Germain BMW, and they impressed me with their dedication and knowledge. The dealership has a good "feel" to it, nice friendly sales people as well as a very comfortable waiting area with good coffee and refreshments .

WJH

2 de oct. de 2013

Nice dealership , beat another BMW dealership with a better price. No pressure either.

everittBMW

30 de sep. de 2013

Our experience with Germain BMW has been positive so far. One suggestion... When we ordered our new BMW535iX, nothing was mentioned about the Zxylon coat. We learned about it at delivery of our car. This required two additional trips to the dealership from Marco Island. We think this should be offered at the time the car is ordered so it can be on the car when we take delivery.

joannw1388

30 de sep. de 2013

When we arrived at Germain BMW, we were greeted by Peter Martin and were immediately offered a test drive in the car we chose. Peter was friendly and professional as he informed us of the many great features of the BMW and its service requirements. We appreciate that he allowed us to make our decision to buy without any pressure. We then met with Ken Burkhart who handled the finance package in the same friendly, professional manner. When the car was ready to drive home, we walked out to a car in showroom condition. Peter then demonstrated the commonly used features and had me try them out as well. All in all, it was a great car buying experience of a great car. It was immediately clear to us that everyone we came in contact with at the dealership valued customer service and enjoyed working with the public. We will certainly recommend Germain BMW to others without hesitation.

Savannah212

30 de sep. de 2013

Professional and made the purchase and trade of my vehicle very easy. I will definitely use Chris and Germain for any future purchases. Very satisfied

Smarty101

28 de sep. de 2013

Peter was great, he processed all our paper work in the morning and we had our new car in the evening. Peter and his team waited for us to arrive and had us in and out in 15 minutes. Amazing dealership, Pleasant finacial team with amazing customer service.Thank you,Peter & The Germain BMW Team....

bcbeane4

26 de sep. de 2013

Overall experience was fantastic. Customer service was polite, professional, and proficient. Vehicle selection is extensive, showroom is immaculate, and I was served a hot cup of coffee. Happy camper, indeed.

Brian

26 de sep. de 2013

Overall experience was fantastic. Customer service was polite, professional, and proficient. Vehicle selection is extensive, showroom is immaculate, and I was served a hot cup of coffee. Happy camper, indeed.

mbrichford

20 de sep. de 2013

My experience in your lovely show room was great as I have checked above. Jim McGinn was extremely courteous, knowledgeable and patient and feel very comfortable in calling on him with any questions regarding the many functions of my new car. I would highly recommend your dealership (and Jim) to any of my friends who might be looking to buy or lease a new car.

rlragan

17 de sep. de 2013

Upon seeing a BMW on the Germain BMW website that matched the criteria of the vehicle I was in the market for, I contacted their dealership. Greg Schneff was assigned to be my sales associate. From the very beginning, Greg made me feel comfortable with Germain BMW. Due to business comittments and unable to fly down from NC to inspect the vehicle, I was naturally apprehensive about purchasing on the phone. Greg assured me of the quality, appearance, and mechanical condition of this BMW. I purchased on Wednesday, Greg arranged for an auto transporter to deliver to my door in NC, and the car arrived on Friday. The BMW was as Greg had described, only better !!! No complaints, the car shows as new and am very pleased with my purchcase. Greg and his staff keep me well informed throughout the entrie process. Their finance department explained in detail the financing options as well as the available extended warranty options. At no time was I ever presssured to either purchase the vehicle nor the extended warranties. Overall a very pleasant experience which was enabled by a competent, courtesous, and professional staff at Germain BMW. I would certainly recommend this dealership and Greg Schneff to anyone in the market for a new or used vehicle, you will not be disappointed.

Bad911

16 de sep. de 2013

As usual, I had a great experience working with Jim McGinn at Germain BMW. It really is nice how they've managed to streamline the whole process. I was out of there with my new car in less than an hour!

Keithdallas

15 de sep. de 2013

A great experience. We were pleasantly surprised (some of our other experiences in Naples haven't been great). Very helpful, without being obnoxious. Would recommend dealer and Chris Bryant to friends.

elvis2224

14 de sep. de 2013

We visited the germain BMW to buy our new car. Our experience was very good. Kevin did everything possible to make us feel comfortable. Thank you all.

chickenlittle_cj

12 de sep. de 2013

My husband and I went to Germain to shop for a new BMW convertible, having owned 3 previous ones. We were fortunate enough to meet Jim McGinn, who was extremely helpful. My husband was recovering from a stroke and because of everything going on, it took us a while to finalize what we wanted. We were very appreciative of the fact that Jim was so patient and didn't rush us. I later discovered that Jim had sold BMW's to two of my friends in our condo building and they had nothing but good things to say about him. Unlike many sales people, who after they have closed the sale want nothing further to do with you until you're ready to buy again, Jim has promised to be our "go to" guy whenever we need anything. Thanks, Jim for a great sales experience.

Kingcurly

12 de sep. de 2013

I searched for a specific year and model car for about three weeks on line and at dealerships, I knew what I wanted and when I saw a previously owned Volvo at Germain BMW on a holiday weekend I sent an E-mail and I was surprised to receive a quick response in an offer to help me.I invited them to contact me ASAP and on Monday morning, Labor Day, Greg Schneff called and asked what he could do to help me. We struck a deal over the phone, I gave them a credit card deposit and picked up my car that afternoon. By the way Germain BMW is 149 miles from my home and they filled my tank, gave me a box of chocolates and thanked me for my business as I pulled out.Thank you Greg and Germain for making my purchase a pleasure.Sincerely,Ricard Caporuscio

Bmw525ri

12 de sep. de 2013

Very pleasant experience. Everyone we dealt with was curtious, professional and friendly. Peter made us feel very comfortable and confident that we were getting a great car at the best possible price. We highly recommend this dealership.

9991Rookery

11 de sep. de 2013

Michael was great. Friendly and professional, he arranged everything concerning the sale of our new, 2014 X3. We live in Boston and recently purchased a vacation home in Estero...........Michael had everything arranged and completed upon our arrival - he even offered to pick us up at the airport (which we should have taken) to BMW in Naples. If this is any indication of the service we will continue to receive at Germain - we are extremely happy. Best of Luck to you Michael with all future sales and will be happy to refer every and anyone looking to purchase a BMW (new or precert!) to you directly!!! Thank you. Alison & Tim Martin

take4

10 de sep. de 2013

We had an excellent experience at Germain BMW of Naples. Our salesman, Larry Brewer, along with Sam Rusinik and Larry Oblinger were extremely helpful. We would definately recommend this dealership, and we will consider it when it is time for a new car.

lacaliguiri

4 de sep. de 2013

From the time I first walked into Germain shopping for a used BMW, I was impressed with the cordial, professional approach that Kevin Browne demonstrated. He was very knowledgeable about the cars and was particularly interested in what I wanted in a car. His concerns for my needs guided his selection of models for to try. I purchased BMW 5 from him and have been quite satisfied with his attention to assuring that my questions were answered to my satisfaction. All in all, Kevin Browne puts the customer first in his dealings and is a true professional in every sense.

haircut1

4 de sep. de 2013

The staff at the dealership are great, they took great care of me, went over everything with me on my new car.I love my car and will get my next car there.Linda Goeggle

sunshine33913

4 de sep. de 2013

Working with Greg was one of the best car-buying experiences I have ever had. From the moment I walked through the door inquiring about a BMW 335i, he worked with me until I was able to finalize the deal. His professionalism, friendliness and overall concern for what was the best deal for me meant a lot. Since purchasing the car, his follow-up has been great too. Without a doubt, if I decide to trade in my beautiful convertible, I would definitely return to Germain BMW and work with Greg. Right now, I have the car I always wanted and look forward to enjoying it on sunny days.Thank you Greg, for everything.

Garynkathy

3 de sep. de 2013

Everyone was very friendly and helpful.Larry Brewer was very nice and very knowledgeable. He answered all our questions plus more and never pressured us in any way. He even told us to come back and he would go over everything with us again. I would definitely give others his name.

cbradleycampbell

3 de sep. de 2013

My experience with Germain BMW was excellent as noted in the above survey. I initially made contact via the internet with the dealership to make initial inquiries and get the ball rolling because my occupation requires me to be at the computers as much as possible during the day. Most of the transaction was negotiated via email and phone calls and was finalized in person within a very efficient time frame. Even test driving the vehicle was made easy for me as Michael Powell drove the vehicle to my office and left it with me for the day to test drive it and show it to my wife. The pricing turned out to be very fair and we were able to work toward a logical solution to an early lease termination needed to execute the transaction in working with Neal Collinsworth as well. Francesca was also a pleasure to work with in completing the final paperwork for the lease and did a great job explaning some of the service and other options available to me. It should be noted that this was all done within a very short time frame I gave them to get this done so I could return to work that day. Everyone involved did an excellent job getting me back to my office but yet still getting the job done. I look forward to owning BMW's from Germain in the future.

rmvall1

3 de sep. de 2013

Daron was very friendly and knowledgeable. The entire dealership was accomadating and a pleasure to do business with. We will absolutely continue to be customers at Germain BMW.

kathykclark

2 de sep. de 2013

Jason and Larry were very knowledgeable and efficient in their sales expertise. Both were respectful of my time and I was able to obtain the vehicle I wanted with no pressure. Very pleasant experience!

HShousher

30 de ago. de 2013

Germain BMW service department has been very friendly and offered us great maintenance in the past, although we purchased the car from another dealer in Ohio. Totally focused on making it easy to get your car serviced, service loaners that are clean and the latest models, and most importantly, get the job done right the first time. When we turned in a recent lease we met Ahmad Suid. We helped us purchase our 8th BMW. Ahmad Suid was attentive and listened to our requirements for a new lease. He quickly helped us narrow our choices to meet our goals, quickly arrived at an agreed price. He and the financial closing assoicate did an admirable job making the closing process simple and painless. Not many people love cars more than myself, and I typically do not look forward to the buying process. I really enjoyed the afternoon. It is apparent that BMW really knows how to select and train dealers.

RichardBowden

30 de ago. de 2013

We went to the dealership in a rain storm near the end of the day. Joe walked across the lot getting wet at a time when he normally would have been leaving work, with a big smile on his face, and had no problem talking to us about several of the cars for an hour. He took us out for a test drive, gave us good advice and looked after our whole sales experience.This dealership is first rate and Joe is a great guy to do business with !

frizza83

30 de ago. de 2013

This was the best experience we have ever had. Larry, Neal, and Ken were great!They exceeded my expectations, and didn't push for any extras, they were very informative of the cars and the process.We love the car, we love the team, we will not be shopping anywhere else from now on.Management and sales team seem to work very well together, as well as the reception staff and service team.The best thing besides the car is the Customer service we receive.highly recommend Germain BMW!

Bangoluf

29 de ago. de 2013

Exceptional Shopping experience. Chris was great, they didn't have the car we wanted but located it while we waited and delivered in within 72 hours of us deciding to buy the car. I would highly recommend both Chris and Germain BMW. Great extra's offered like complimentary car washes 2 times a month.

sjonesinfla

28 de ago. de 2013

Mike did an outstanding job with my transaction. Everything was clear and straight forward. He handled it professionally and made it work according to my needs. This is the 4th vehicle I have purchased from Germain BMW and I will continue to do so in the future. I had previously dealt with another employee on my past vehicles with equal feeling. Now that he is gone I was worried that I would not get the same service. I was wrong. Mike surpassed my expectations. Nice work!

PatDavidson3

27 de ago. de 2013

Joe Henandez was a pleasure to work with. We live in NC and had our vehicle ship right to our front door. Joe was instrumental in finding us a company to transport our vehicle at a reasonable price. I was a little worried about purchasing a vehicle without seeing it but this dealership is first class. The vehicle was delivered in PERFECT condition.

dennisbrunotte

26 de ago. de 2013

I stopped by the dealership with a service question and saw a used car on display in the "star" location and drove into the used car area first to ask about this particular car (SUV.) Daron Lynn met me at the door and was happy to describe the vehicle and the reason it was displayed in such a prominent spot for passing traffic to see. I have been watching the availability of this model with particular interest in low miles, clean appearance, and a low price, and those three qualifiers eliminate most all similar cars for sale.This car was the exception. It had been detailed by the dealership in fine fashion, it had been cared for well by its one previous owner, and because of its age and perhaps a limited buyer pool, an appealing price appeared in large numerals in the window. Daron highlighted all this information, printed a sales pamphlet for this particular car, and presented the CarFax indicating an excellent service and accident-free history. He accompanied me on a demonstration drive pointing out the lack of shortcomings on this 10-year-old example, and described the efforts of the service department to resolve the only two deficiencies - a faulty tire pressure monitor and the need for four new tires.I created a bit of a stone wall for Daron, placing a buy bid a bit lower than the sales team would prefer, but after three days of working on my behalf, and my willingness to add just $100 to my bottom-line offer, Daron succeeded in selling the car to me.The follow-up sales and registration process went very smoothly, with Daron close by to answer my questions. My experience with all the folks I talked with at the dealership was excellent - Daron was superb - and I would be happy to describe to other shoppers my pleasant experience with the process.

lightning69

26 de ago. de 2013

Go see Mike Powell if you really want to be treated well and make the best deal. He is patient and, moreover, he listens to what you want. Mike is a problem solver, whether it's inventory problems or financing problems, he will knock himself out to make the deal work for you. No pressure, just common sense and courtesy. He did all that for me and found the exact car I wanted. The process was seamless. Thanks Mike!Satisfied Buyer

BlissTrunfio

23 de ago. de 2013

I never had such an amazing experience purchasing a car before! Jim and the entire staff made it so easy and such a pleasure. You truly felt treated like a family member. I can't stop telling everyone how awesome the Germain BMW dealership is!

Zulyb

22 de ago. de 2013

It was a very rewarding experience. Mr. Jim McGinn was very professional, helpful and informative. I felt he was very knowledgeable and made sure that I understood how operate the special features of the vehicle. His courtesy and kind mannerism was exceptional. He answered all my questions in a courteous manner and I am extremely satisfied with him. He is a true asset to Germain BMW of Naples.

ftrask

22 de ago. de 2013

Joe Hernandez was very helpful with our online purchase of our 2011 335coupe. He followed up promptly and our car was ready forpickup when we requested. The car was in excellent condition just as Joe had described. I am sure he will have years of success at Germain BMW. I would definitley recommend him for certified pre-owned sales.

NaplesProfessional

20 de ago. de 2013

This was a very positive experience and we both feel that Germain BMW does an outstanding job. As professionals our time is precious and the complete buying experience for our 2014 320i took less than two hours and actually was enjoyable!! Keep up the great and very professional work!! Outstanding .....

rustyov

19 de ago. de 2013

Our recent purchase of a 2013 335i from Germain BMW was the result of a very thorough, professional, and enjoyable sales process engineered by Jim McGinn. As a very experienced Client Advisor, Jim clearly sets the bar high with his in-depth knowledge of the BMW products, his intuitive understanding of his clients' "needs and wants", and his skillful manner in guiding his clients through the decision and selection process. As a long-time BMW customer (this is my sixth BMW purchase), Jim's "no pressure", consultative approach was most appreciated by me and my wife. It was a pleasure to work with Jim as we test drove cars and made our final selection of model and options. Jim made the ordering process easy and ultimately delivered the car from Germany on time as promised. The final delivery process was also handled extremely well with a very thorough, drive-out tutorial on the new car's various features. All in all, through Jim McGinn, our sales experience with Germain BMW has been exceptional.We would also like to compliment Donald Huttlin, Germain Service Advisor, for his excellent service to his clients. In additional to ensuring a good service experience every time that one of our cars is in for service, Donald also provides very helpful insight and input during the sales process. Donald was most helpful to us recently as we worked with Jim McGinn to finalize options and engine selection. To us, Germain BMW represents excellence in both sales and service.

jblanco0920

17 de ago. de 2013

Looked up a car on the web, the car was a used Nissan pathfinder, called the dealer, got the car to try while my car (trade in) an Audi A4, with 81,700 miles was being review by the dealer. Got the call from Greg, telling me the numbers were ready, so I asked how much are they going to give me for my car, he didn't want to say it, and told me to stop by and everything will work out, I asked again, so He finally said, well is worth $8000, that is because of the high miles and not being a automatic transmission, they will have to take it to the auction. I said, don't bother I will just go and pick up my car and that the deal is off. When I got there, he tried to talk to me into looking the beautiful car I will buy, and that is an excellent SUV, and price below market. I told him, that the price on my trade was way too low, he knew that I was offered thousands more in another local dealer, that even when I listed my car for sale to a dealer online, germain was offering around $10.500 for mine, how come it drop that much in a few days. He told that on their book its worth $8000 only, I said fine, show me this book, because on the book I used from dealers it show $10.800 as trade in, SO if your book shows $8000 on my, I liked to see it, and then we can look on your same book, what is the value for the one you are trying to sell me! He didn't know what to say, and then said, well our car is a lot better and so on. Then He add, well your car shows up at $9.900, So I said why you told me $8000 ONLY! --- As far as I know, the $9.900 will be if my car gets TRADE IN AS ROUGH TRADE, meaning BAD condition, my car is almost new, it only has the high mlies at 82.000 but that is it.Anyway, I asked him, what can you really tell me about your Nissan?? To see if he is honest about it.He says, well the car is in wonderful condition, fully loaded,navigation, new tires etc etc. I reply, well, I will tell you how your car is actually, this wonderful SUV. To start, despite that it has over 102,000 miles, the carfax shows it was in Minnesota then sold on an auction, and it is clear that it comes from the north because if you look under the car, it is all RUSTY everywhere, when you drive it over 50 miles the wheel shakes really bad, it needs an alignment, among other things. SO I think your car won't even sell on an auction, because most experience dealers, will notice the RUST on the bottom as supposed of regular folks. I am not allowed to put the link to the listing, but still available on the web. My recommendation is to be AWARE when you buy a car, do the search for what your car is worth first, before you loose a lot of money, as well as see what would be the trade in cost of the car you are trying to buy, that will give you an edge on negotiating a better price for you and not for them. GOOD LUCK!

Desiano

16 de ago. de 2013

My brother have leased from Germain BMW and were complimentary about the service they experienced! I live in NY and was visiting my family in Naples and decided to go and so car shopping. I was very please with the friendly and comfortable environment. I've gone to other BMW dealers and did not have that comfort level. Ahmad was great and we will refer friends to see him at Germain BMW.

mutuality

15 de ago. de 2013

I had another pleasant experience when visiting Germain BMW in North Naples recently...My client advisor was Larry Brewer. Larry was very helpful in answering all of my questions, explaining the particulars of the car and its functionality and remained positive throughout the transaction, even after I signed my documents and received the car, which is when you see most client advisors at car dealerships lose interest in the customer. I am a very picky customer and Larry helped me through the entire process, putting me in touch with the right people at Germain to get post closing issues taken care of. As a local Realtor in Naples, I will recommend Larry to all of my clients if and when they decide to buy a BMW Naples.

Corsettoa

15 de ago. de 2013

Working with Ahmad was such a pleasure. His kindness and passion assisted us in deciding we wanted to be part of the BMW family. Great Experience !!!

lepperly2

14 de ago. de 2013

Jim is a very knowledgeable about the BMW product. He also has a vey good sales approach to the customer and does not pressure the buyer into a sale. He is the one of the reasons I come to Naples BMW for sales and service.

kenjam123

12 de ago. de 2013

Kudos to Joe Hernandez. Awesome customer cervice from Joe. He has exceeded my expectations. Joe was friendly, knowledgable, professional, and hardworking. I will definitely purchase from Joe again.

Iporrua

10 de ago. de 2013

I feel compelled to share my great experience with Ahmad Suid at Germain BMW of Naples. I was shopping for a used BMW I was impressed by Ahmad Suid's thorough presentation. In the 15 years I have been buying cars in the United States this was the most pleasant and genuine car sales person I have encountered. No high pressure and explained things and always very attentive to our car needs. I felt confident to proceed with buying the car the same day, thank you for the great experience I would highly recommend Ahmad to anyone buying a BMW. We came for the car delivery, all paperwork was waiting for us to sign, good quick and efficient transaction!!

vboth

8 de ago. de 2013

Easy experience buying a used car at Germain BMW. Out the door in less than 3 hours.Promised repairs were arranged and completed in a timely manner on the rear window of the convertible I bought.I believe the repair was done by a third party and because of the quality of the repair I am not able to give 5 stars on the quality of work. It could have been done better with less visible glue sticking out on the window. The quality of all other work (sales, communication, financing) was outstanding and would be rated a 5.Price is rated at 4 because the car was sold to me at 125% of KBB price. Considering I was buying a 10 year old car with only 37K miles on it, it is understandable but still overpriced.Both sales and financing were able to work with me to get the car I wanted for the maximum monthly financing expenses I wanted.I'm happy either way. Great experience.

Rich23

8 de ago. de 2013

I found Mike to be very receptive and worked hard to find the right vehicle. I would gladly recommend other individuals to see Mike when thinking of purchasing a BMW. My overall experience was excellent.

ISABEL PORRUA

8 de ago. de 2013

i feel deep inside the desire to give my testimony about our the costumer service that was provided to us for MR:Ahmad Suid in this buying process.im sure that Managment knows already that he is a great asset to the company. Thanks,for everything. isabel and Fidel.

2buckeye2

6 de ago. de 2013

Was handed to Jim by new car sales mgr. in 2011. He is very knowledgeable and does not push! Jim is responsive to phone & email contacts.He knows the product and the customer. Very professional with high end sales. My 2012 750 was hit by visiting Brits who ran a 4 way stop.Jim was quickly available to direct tow to Supreme. He followed the car thru the repair process.Made certain car got to dealership for complete checkout before car returned to me in July. Not jim's respon. but he made sure proper attention given to major repair needs.. Jimcontinues to be very attentive to 750's operational and physical condition. Jim's past career activities gives him a "leg up" against sales personnel in other Naples auto dlrships!

anarde

5 de ago. de 2013

I was looking for a 535XI in my area in the year, price range and mileage that I could afford, unfortunately Colorado did not have any that met my criteria, so I started to expand my search, and found exactly what I was looking for at Germain BMW in Naples. I was working temporarily in Cocoa Beach and so I decided that Naples wasn't to far to go to get my car, and what the heck, driving a new/used BMW back to Colorado would be a true driving pleasure! Kevin Browne was my salesman and was very concencious and curtious over the phone and made sure everything was ready to go when I arrived. I did find that one of the functions on the drivers seat wasn't working, however, since my car was certified and came with a waranty, it wasn't a big deal to get done in Colorado. I drove over 2000 miles in 3 days and the car performed and looked as promised. I would easily buy from Germain or recommend them to a friend.

1biancas

4 de ago. de 2013

Kevin Brown did a GREAT JOB!!!!!!! I Would refer Kevin to all and I will return to look at other vehicles.My experience at the dealership was absolutely fantastic the day that I purchased and is just the same any other day as well.

skylark1960

2 de ago. de 2013

This is the second BMW that we purchased from Germain BMW and Jim McGinn and both times we had a awesome experience! We didn't feel like Jim pressured us and he took his time reviewing all the different options available to us between leasing and buying. We also spent time with the general manager Flavio and he also made us feel very special. After selecting our car Jim spent lots of time explaining how everything operates and when we left the dealership felt like we could not have made a better decision, we have been driving S-550 Mercedes for the past few years and they do not compare with the way the 750LI drives and handles. We would definitely recommend Jim McGinn and Germain BMW to all of our friends. Bud & Betsy Baker

cbpkoliber

1 de ago. de 2013

I rated both the dealership in Naples and my consultant, Gregg Schneff, great because the experience was seamless. Prompt response, delivery, and attention to detail makes all the difference but when you add the beautiful, high performance 335i coupe and superior service coupled with a great price, then you do have the "ultimate driving experience"!

rjsalm727

1 de ago. de 2013

This is the 4th car I've had the pleasure of purchasing through Jim. He's as low pressure and helpful as anyone could want (not to mention just a good guy) Jim is great at looking into any BMW Programs to save some money and made the ordering of my cars very stress free.

slfowler1

1 de ago. de 2013

My experience in dealing with Jason was fantastic simply because he delivered on all of my requests. He was able to give me a price quote and lease payment in advance and when I arrived at the dealership all terms and conditions were as promised. I will continue to do business with Jason Durston and Germain BMW in the future.Steve Fowler

Calusajmac

1 de ago. de 2013

Mike Brin did an excellent job throughout the entire process.He was extremely knowledgeable about the product and he worked to get us out the door quickly.I would work with him again.

LisaJMM

1 de ago. de 2013

I have been dealing with Germain and Jim McGinn(sales) and Don Huttlin(service) since 2009.From my first experience, through my recent visit to arrange a maintenance appointment, they have been nothing short of professional, personable, accommodating and kind.I feel taken care of and that I have a personal team in place to take care of my needs for my car. On a personal note, I have had some serious health challenges during this time. The kindness and caring that was shown to me from my car "team" has been amazing and heartfelt..going that extra mile when I was challenged and being in touch to express their caring and concern..when does that happen! I would, and have, recommended this team to my friends.

Lmontes

1 de ago. de 2013

This is the third car i have leased from Jim. My friends and family all buy/lease their cars from Jim. His service goes above and beyond through the entire transaction and even afterwards. I highly recommend Jim for anyone looking to buy or lease a car.

glennblake

31 de jul. de 2013

I have purchased several cars from Jim McGinn in recent years. He is a true professional! Honest, caring, very easy to deal withI believe he is the best car salesperson I have ever dealt with over 50 years of car purchases!! I own six cars now and have had countlessTransactions in 50 years!!I consider Jim a friend!Glenn Blake

jt594

31 de jul. de 2013

I went to German BMW to look at a few different cars. Ahmad took me on several test drives and was answered all of the questions I had about BMWs as well as other similar brands. In the end he helped me to pick out the right car. My entire experience with Germain BMW was awesome and I would recommend it to all.

cspalding

31 de jul. de 2013

I have leased three cars through Jim and will likely lease a fourth later this year. Jim is very professional, honest and a pleasure to deal with. He makes the car leasing process a hassle free experience and he goes out of his way to please his customers. Jim is always punctual and has good follow-up skills. I have had a great experience dealing with Jim.

Karenvictor

31 de jul. de 2013

As a single woman, buying a car can be an intimidating process. Jim made the process not only painless but enjoyable and helped me base my decision on my needs. Thanks Jim!

ohye0150

31 de jul. de 2013

Germain always meets or exceeds my expectations in Sales (Jim McGinn) and Service (Don Huttlin). Larry Oblinger has always been there to provide guidance and the final say of purchases I have made. He is also one of the best. Tracy Constantini is very pleasant and very professional helping make every visit a pleasant experience.

scurvey

31 de jul. de 2013

Jim McGinn is a consummate salesperson. His style of working with the customer's needs and wants to find the right vehicle is excellent. He does not over sell, but gives you all the information you could want to get the right mix of features and performance. He is also very nice and easy to talk to. Clearly a major benefit to the Germain dealership.

44ernie

31 de jul. de 2013

I have bought more 4 BMW cars from Jim. He is great. Does not pressure. Also He is value added for me with good suggestions.He has gone the extra mile making sure we are satisfied with the entire experience.

slachta

31 de jul. de 2013

I was exceptionally impressed with Jim McGinn's honesty, professionalism coupled with a gracious attitude. It is rare to find a "No Pressure" environment which why I decided to embrace my decision to lease a BMW X 3. Since I have never leased beforeJim explained in detail the pro's and con's of leasing vs purchasing a vehicle. His knowledge and understanding of BMW's madeit easy for me to enter into a lease. Jim is one outstanding individual who really cares about his customers...he is a 10!

crainey

31 de jul. de 2013

Jim is professional and knowledgeable. I come in and out quickly and at odd hours and he respects your time. He gets that life is busy and you may have something else to do besides shop for a car. He also knows the product really well. It makes you feel very confident about your purchase. I wouldn't buy a BMW from anyone else. Period.

Edinaman

31 de jul. de 2013

This is the second car we've bought from Rick. Everything about the experience the first time was repeated the second. Professional, fast, and simple. Rick sourced exactly the vehicle we wanted and delivered it quickly, in perfect shape.

Lisa F

24 de jul. de 2013

From start to finish - the BEST car buying experience we have ever had! This is our 2nd BMW from them and our 5th overall. We would not go anywhere but to Germain BMW of Naples!

pattylee

9 de jul. de 2013

Our experience couldn't have been better. Starting with a phone call inquiry, Kevin's knowledge and professionalism to the comfortable waiting area....all top notch. thank you, Patty and Joe Lee

denafls

8 de jul. de 2013

This was a very easy and pleasant experience. Mr. Powell was very accommodating and willing to find the exact car I wanted and kept in touch throughout the process.

HFrancis

8 de jul. de 2013

I have purchased quite a few cars in my lifetime and I have to say, my experience with Peter Martin at Germain BMW of Naples was in a league of its own. From the very first email I had with Peter to the signing of the paperwork with Francesca and everything in between, it was quick, smooth and painless. I didn't feel pressured or rushed. They were extremely helpful in getting my deal done and went above and beyond for me. I absolutely LOVE my new X3 and can't say enough good things about this dealership.

pegearing

3 de jul. de 2013

It started when I brought my 2007 530xi BMW in for annual CUP and was given a loaner. I was impressed with the newest features. Then my battery went dead, second time on this 2007 car. Looked at new cars to pass the time as service department replaced the battery. Mr. Rick Camp stepped forward to answer any questions that I had. I noticed that the 328i sedan was much larger than 3's I test drove when I bought my 530. Mr. Camp sent me home with literature on the 328. I read all about it and also selected features and finishes that I would prefer. Mr. Camp followed up with phone calls and set an appointment for me to test drive. Again, I liked how the car drove and all the features. Only feature that it did not have was the all wheel drive, "thought not to be needed in SW Florida". Mr Camp answered by e-mail a lot of detailed questions that I had about payment options, trade in value and feature packages. I felt the trade in value offered was too low for the low mileage and excellent condition (compared to prices found on internet) and was able to find a family member that bought it for several thousand more. Mr. Camp and I then agreed upon price.Heads up. The whole process to purchase and finance the car took longer than I expected; I had arrived at 1PM and had an appointment at 5PM, which I could not make on time. Good idea to give a customer an approximate time when setting up the appointment.I had no one to drive me to pick up the new car. Rick kindly delivered it to me, set the garage door opener, showed me how to copy music CD to memory, and various other features. In all, a good experience.

juliejeffus

2 de jul. de 2013

Steve Hill and Daren Lynn went over and beyond my expectations of purchasing my car. They made all of my dreams come true!!! I was working with two other dealerships that made me feel like I was just a nobody and Steve and Daren turned this nobody into SOMEBODY!! I would drive 1000 miles to deal with this dealership again. Daren drove my car to me, explained everything in detail, gave me BMW Chocolates not one box but two and I ate them all! and they gave me new footpads and they made my bumper look amazing, it did have a shotty looking license plate on it. Never did I think I would have a car like this, I didn't think I deserved it for some reason and this car is amazing, it has done wonders for my self esteem and men actually look at me in it!!! Originally the other two dealerships were trying to put me in silver models that were like the downplayed version of my car but Steve and Daren put me the most beautiful eyeshadow blue car and that was my first pick but nobody else was willing to deal with me at the other two dealerships on that color. I look at that car out in my driveway and I am just in love with it. I sit in it and I just sigh...I sit in it in the parking lot and sigh....if women were treated like Steven and Daren treated me, there would be no divorces!! They were excellent, the dealership is excellent and I think God that he brought them into my life!!! God knew what he was doing! He did a great job in directing me to call the Naples BMW Dealership!! xoxoxoxoxox

gordonmaltempo

2 de jul. de 2013

I have been a long time customer of Germain BMW and have been very satisfied with the knowledge and professionalism of my sevice advisor, Donald Hutton. I was looking for a pre-owned Audi for my wife and worked with Peter Martin. He also was very professional and responsive to my needs bringing the car to me to look at and drive. In fact, the entire deal was wrapped up and my old car was traded in and the Audi in my garage in less than 24 hours. That is excellent service!!

abeaudette

1 de jul. de 2013

Michael was wonderful, very pleasent and easy to work with. The best thing we liked is that he did not apply any pressure that sometimes can be a part of the purchasing experiance. I would tell my friends about him and we have always dealt with Germain for many years and have owned many BMW's and a Lexus. Now have my daughter hooked.....lol

barroncollier3

1 de jul. de 2013

Steve Lowry was very knowledgeable and helpful in making the purchase of my BMW a great experience. Highly recommend buying from Germain BMW in Naples.Barry Collier

ballplayer48

25 de jun. de 2013

Kevin Browne was great to work with. He made our vehicle buying experience pleasent and worthy of driving from Cape Coral, Florida to Naples. As soon as my wife and I arrived at the dealership we were greated with respect along with honesty and friendliness. Everything that was mentioned in our prior phone conversation actually was delivered with no deviations.I wish all car dealership sale staff were like Kevin!Hector & Jill Louzao

denrush

22 de jun. de 2013

I enjoy working with people who have a sense of humor and enjoy what they are doing. Jason was helpful and forthcoming from the first conversation I had with him. From the moment we test drove vehicles to the moment we exited the showroom with our new 5 Series, we thought Jason, Neal and Francesca worked very hard to make sure we got the vehicle we wanted at the price we wanted. We did not buy our first BMW in Naples but we are glad we stayed in Naples this time and would highly recommend Jason and the Germain staff to friends.

MY128iBMW

21 de jun. de 2013

I had been searching for a Certified Pre-Owned BMW 128i convertible and Steve Lowry and I were communicating via email.He had sent me photos of cars that had just arrived and when one caught my eye I immediately drove down to look at it.The car was everything that I had wanted (Navigation, Sirius, Front/Rear Back Up Sensors, heated seats, steering wheel...truly loaded with a lot of extras.) AFter driving the car I decided to purchase it and make it mine!!I thought the entire team was friendly and courteous. My only gripe was that I had expected the cars interior to be much cleaner when I arrived to pick it up. The car was left there to be cleaned and detailed and also had to have the front headlights replaced because there was fog in both of the headlights. When I came back there was also a blob of what looked like wax on the interior of the drivers door, by the window controls. I was going to go back in to the dealers but I just wiped it off w my sleeve. There is also a problem with the front sensors and they looked at them and adjusted them, but I have to go back because they look like they were wedged in and do not sit flush with the bumper. They also constantly BEEP!!!! It stinks because when I show my friends my car they all go "Whats wrong w those things popping out of your bumper"??? That doenst look right!Now on a side note I did mention to the dealer on a follow up about the cleanliness of the car and they immediately invited me back to have the car detailed. I emailed them this morning about the sensors but I am going to the BMW closer to my home.I'm trying to be completely honest and point out the good along with the bad with this dealership.

JimBMW

19 de jun. de 2013

I recently leased my fifth 3-series coupe from Germain BMW of Naples. The exceptional quality of the Germain BMW facility and the professionalism of its staff parallel the qualities found in BMW automobiles. I highly recommend Germain BMW of Naples.

terhop

17 de jun. de 2013

Jason was very professional in outling the various features of the models we were contemplating. We arrived at a fair price and the deal was put together with no hassle. Jason's instructions on the operation of the vehicle were very clear and he has always been available to answer questions well after we took possession of hte vehicle

hkuhlman

14 de jun. de 2013

Peter was very knowledgable and great to work with on the purchase of my new vehicle. I would do business with Peter in the future

feinberg77

13 de jun. de 2013

I located my vehicle on your website and contact the internet team that referred me to Larry Brewer. This was the first time i have purchased a vehicle over the phone, and Larrry made the expereince very pleasureable. When i arrived at the dealer to pick-up the vehicle i was extremely impressed with the service that was provided to team me about the vehicle and go through my financing options. I would highly reccomend Larry and Germain BMW.

CupOTea

12 de jun. de 2013

First impressions: Showroom is welcoming, sophisticated yet "low key". My husband and I were welcomed by sales representative, King Bigelow who listened to what we wanted and needed in our new car. We test drove three comparable luxury vehicles. Throughout the process King was helpful and explained the features, answered our questions without "over selling". We refined our search down to two vehicles. King then introduced us to the financing manager, Ken Burkhart, who gave us a summary of the extended warranty program and the BMW financing tool. The information was concise and communicated clearly. As it as late in the day, I shared some additional questions I had with King and we planned a return visit the following morning. Next day my husband was unable to attend so I went alone to the dealership. King had the answers to questions waiting for me when I arrived. He spent the time I needed to explain the voice / navigation / radio / Bluetooth features with me. He showed me the video of the "Xzilon" which protects the exterior paint of the vehicle for a reasonable cost. None of the stereotyping of the movies about when a woman goes to the dealership by herself can apply as I was treated with respect as we worked through the purchasing process. Ken had the more detailed numbers ready and we did negotiate to mutually agreeable terms. There was no going back and forth to an "invisible manager" in the proverbial back room. Title and finance documents were quickly prepared and facilitated with electronic signatures, insurance was transferred and it was done! As the vehicle was to be detailed and the Xzilon coverage applied before I took possession, rather than keep me waiting in a dealership for several hours, a luxury "loaner" was provided so I could go about my day. Around 5 pm I picked up the car loaded with a full tank of gas and the surprise gift! (you will have to buy one to find out what it is!!) The final moments of the car buying experience remained impressive: it was pouring rain outside and Bing went to get the car in the rain and pulled it into the covered area so I would not get wet. A small gesture, but that is what makes the whole experience a positive one.I would recommend this dealership to any one looking for a luxury new or used vehicle. Perhaps the greatest compliment I can share is that I would send my mother to shop here! The inventory was of a higher caliber than comparable priced same model vehicles elsewhere. Better looking interiors, less worn leather, seat belts without stains, better tire tread...etc. My "new" used vehicle looks like a new car! I am not one who writes many reviews about my experiences as a consumer, but I did not expect that buying a vehicle was going to be the pleasant experience that it was so I had to share and say "thanks" to King, Ken and the Germain Team.Sandra Meeks

inman

11 de jun. de 2013

Good, except there was a dent in the front bumper that was painted over and was not disclosed.Should have been fro the price I paid. Did not realize until I got back to Atlanta.

stevefox264

11 de jun. de 2013

It was indeed a pleasant surprise to be treated by such courteous and professional sales and financial associates at this dealership. This was my first purchase of a BMW, the "ultimate Driving Machine" and in my opinion, Germain is the "ultimate BMW dealership" !!!

carneirohand

11 de jun. de 2013

Larry was very helpful, respectful of my choices, willing to answer questions, not pushy even after he has my cel phone number and my office number. He was on time for the appointments we made and very willing to take test drives and also to work with me with the price that I thought was fair. Very professional.

cbostick9

10 de jun. de 2013

We were greeted nicely at the front desk by a young lady. We have owned 3 other BMWs in the past so asked if our former salesperson was available. He was no longer there so we were quickly given over to Ahmad. He was most gracious and took us directly to cars that fit the description of what we were looking for. He carefully went over all that the car had to offer and let us take it for a test drive. He let us know that we were welcome to drive as many cars as we wished. He was enthusiastic but not pushy. He offered us drinks and a snack while we were checking out the paperwork and quickly arranged for the appraiser to check out our trade-in. We told him we would give it some consideration and get back to him the next day. In the middle of the morning on the next day he called to see if we had any further questions he could answer and immediately came up with some alternatives at a lower cost to us, as we requested.. We went up to the dealership the next day and talked to him about moving up to the next car-the 535. Again, he welcomed us to test drive it and was efficient and gracious in closing the sale for that car. We were very pleased with him and the dealership in general. We look forward to enjoying our new BMW for the next few years.

rdwyer31

10 de jun. de 2013

I have been working with your dealership for over 12 years. In 2001, I purchased 2 BMWs from Germain BMW of Naples. Since then, both cars were always serviced by you and the experiences were always good. When it came time to buy a new car, I returned to your dealership. For almost the entire 12 years, I got to know Rick Camp fairly well. All of my dealings, the original sale and maintenance visits, have always been a friendly experience and I received quality workmanship. Rick did an excellent job in selling our new car. This statement says it better than anything I could prepare. Your staff (sales, service and reception) have always been very helpful and friendly.

Weaver7123

5 de jun. de 2013

I love my new car! Great experience! Larry was very helpful and knowledgable while assisting me as I purchased my car. I would recommend Germain BMW to anyone. Thanks again

swede4

5 de jun. de 2013

The dealership is clean and the staff is efficient plus very knowledgeable on the products being offered. Everyone is eager to assist the customer and provide their best service.

dbrando

5 de jun. de 2013

Peter Martin was very helpful and knowledgeable. He worked hard on my behalf to get the price I wanted on the car I purchased. Not only was he able to assit me with the purchase of my car, but he also was able to help my business partner with a purchase as well.The Dealership is clean and appears well run and organized.I did not experience any of the high pressure measures which can be common when purchasing a automobile.

emre74

24 de may. de 2013

This dealership went out of their way to deliver the product the way you want and provide the best customer satisfaction. I highly recommend this dealership for both servicing and purchasing of a new vehicle.

atlast

22 de may. de 2013

After over one year of looking for my "perfect car", and not finding it anywhere close to my area, I found Germain BMW, Naples, online. My first contact was with Ron King over the phone, who was most honest, knowledgeable, and informative. As they did not have anything I was looking for at that time, he took all of the information I was looking for, from color, down to all the bells and whistles I wanted. Ron called me a few days later to inform me that they had a car with everything I wanted. After I expressed interest, he referred me to Kevin Browne, sales advisor.Kevin called me, and immediately, I thought he was honest and true to his word. We were able to partially negotiate, as I had not seen the car yet. Upon arrival at the dealership, Ron was there to meet us. He then introduced us to Kevin, who was most kind and a gentleman; Irish, of course! Kevin spent hours with us explaining all details and showing us how to program everything in the car, as it was overwhelming. Does not get better than that. He also informed us that we could call him anytime if we had questions about certain functions or anything else...which I have done so, and he has been of great help.Ken Burkhart, finance manager, was just as pleasant and knowledgeable. He took time to explain everything as we were unsure as how we wanted to pay for said vehicle.The entire experience was the best we have ever had in any BMW Dealership. We highly recommend them!Also, would like to recognize the Receptionist/Greeter, as she was so kind. As it had been a long trip for us on a very rainy day, she gave us delicious Cappuccinos to warm up. Nice detail.Thank you to all for the wonderful experience. And may I say, your dealership is the most beautiful we have ever been to.

Molmedo

21 de may. de 2013

The employees were always there to help the best they could. The service was the best. Even though I went with my kids and my husband, we got the respect we expected. The kids liked the environment and of course I love my purchase, my BMW.

edwardbmw

21 de may. de 2013

Jim McGinn exemplifies the BMW experience.his professionalism, knowledge, non-pressured salesmanship attitude, thorough follow-up & cheerful persona made my BMW transaction effortless. This transaction was executed within 2 days , during my short visit to Naples (reside Northeast). Id like to commend all the individuals at Germain BMW for making it happen.

LNCorrea

21 de may. de 2013

The customer service was great. The employees were not pushy at all and were very helpful, knowledgeable, and honest. Everyone was very courteous, professional, and efficient.

rice559

17 de may. de 2013

Our purchase with Germaine BMW was an easy and pleasurable one. From the moment we walked into the dealership, we were greeted by friendly staff members and those eager to answer all our questions. We began working with Larry Brewer, but we were passed onto Jason Durston when Larry had to leave for an appt. The transition was easy from one salesman to the other, and I felt they communicated well with one another and both of us. Jason went through all the cars functions with us before leaving. All in all, it was an extremely positive experience, and I am sure when we are ready to trade the older BMW, we will not hesitate to go straight back to Germaine.

bumble0718

17 de may. de 2013

I was looking for a new x1 but then was introduced to the loaner concept. With a specific set of requirements that I had , Jim worked with me and Germain's loaner fleet to match me up almost perfectly and at a loaner price.Very satisfied with the whole experience . What led me too Germain was my complete satisfaction with and confidence in Don Huttlin who has acted as my ""personal "" service advisor over the last 4/5 years. Cannot say enough good things about Donald.

JohnWYoung

13 de may. de 2013

Mike was thoroughly professional with excellent knowledge of the full product range. I had no intention of entering into a new lease when my prior lease was ending, but Mike gave me a different perspective and helped me understand the pluses and minuses of my various lese-end options. This discussion led me to decide on a new car, rather than buying out my lease at the residual value. Mike helped very significantly in that decision too and I decided in favor of the 528i over the 535i (my lease return vehicle) due to its better fuel mileage, its lighter handling and the range of colors/options available. The fact that the 5 series now comes with fold down rear seats as standard made my choice much easier, since that is for me an essential feature.

artgladwell

11 de may. de 2013

Usually I look forward to buying a new car with great fear of having a terrible experince. But dealing with Kevin Browne of Germain BMW was a complete reversal of past transactions. Kevins knowledge of his product and concern for my welfare made my most recent purchase of a BMW from Kevin and Germain a very pleasant transaction. Art Gladwell

garciale85

9 de may. de 2013

I had a great experience while buying my used BMW from the Germain BMW used vehicle department. My sales man, Kevin Browne was very freindly and professional. He explain to me how to operate all the features of the vehicle, the cons, and the goods of owning that car. The entire transaction was rapid and I was out of the dealership driving my "new to me" vehicle in about 2 1/2 hours. I will recomend Kevin and the entire staff of Germain BMW in a heart beat. Thanks for all the great help and support.

SandyV37

7 de may. de 2013

Our experience at Germain was beyond expectations. Steve Lowry ( client advisor ) was very knowledgeable and rendered his at most customer service before and after our purchase. I would recommend your business and services to family and friends Thank you for the wonderful experience.

Trishsoars

6 de may. de 2013

Neal saved the day by following up with me regarding my initial visit which did not go to well with an agent who is no longer there!!! I could not have had a better experience with Neal who then introduced me to Jason Durston to help me with any and all future needs there!!! I will highly recommend Germain and look forward to many future BMWs in my future! Thank you Neal and Jason. Kindest RegardsTrish Soars

milt11

6 de may. de 2013

DARON LIVED UP TO ALL OF MY EXPECTATIONS IN FINALIZING MY PURCHASE OF THE 2010 750 IL. I HAVE WORKED WITH BILL EMERSON FOR THE BETTER PART OF 10 YEARS AND HE HAS ALSO LIVED UP TO ALL MY EXPECTATIONS. I HAVE RECOMMENDED GERMAIN BMW TO SEVERAL OF MY NAPLES FRIENDS.

avonjohn

4 de may. de 2013

Kevin was very interesting and easy to work with. I appreciated being allowed to go at my own pace and talk about my questions with no attempts to deflect my attention to other topics. Kevin was very upbeat about the dealership and appeared to enjoy his job. He is very knowledgable but doesn't possess the arrogance that I sometimes encounter in the automobile market. I was always comfortable and felt no pressure.The product was good quality at a fair price. John White

naplesbmw

1 de may. de 2013

I can be a challenge to deal with. A lot of questions, uncertainties, indecisive. Their patience never gave me the impression that anything I requested or asked was to difficult or out of the ordinary. Made me feel very comfortable, and felt attended to at all times.

evpsuz

29 de abr. de 2013

Jim McGinn is a total professional. Handled the sale and the delivery in a knowledgeable and efficient way. I'm sold on BMW--this is my thrid one from Germain. Suzanne Gold

gmohan

29 de abr. de 2013

It was time to replace my 2009 SUV and I had narrowed down the choice for a new one to the Lexus RX359, the Cadillac SRX and the BMW X 3. After gathering all the information I could from the auto manufacturer's web sites, I stopped at a few dealerships to view the vehicles in person. When I stopped at Germain BMW in Naples, Fl, Larry Brewer of there sales team stepped forward and introduced himself and asked if there was any particular BMW model I was interested. To make a long story short, I showed him the info I had obtained fro BMW's web site, including modal, equipment and colors. Larry checked their inventory and found they did not have the vehicle I was looking for, but he offered to see if he could find one. He called me later that day to tell me he found a car with the exact specifications I wanted. I told him to get it and three days later I bought it and drove. it home after a thorough explaination of the features by Larry

rar555

25 de abr. de 2013

Great friendly salesman Kevin Browne as well as financial advisor Francesca. Would recommend this dealership to my friends as well as neighbors. Service is also a plus as well as convenient location.

free2bme7626

19 de abr. de 2013

I worked w/Larry Brewer. He was awesome.I drove an hour and half to Naples because my local dealership let me walk. Larry was great w/his follow thru and made me one happy customer!

toolman2013

17 de abr. de 2013

I had been looking around for a while, including out of state for a 2008/2009 M3 convertible and found the one Germain had for sale. Daron was helpful throughout the entire sales process, and worked with me to negotiate a good deal. Daron and Steve both really emphasized the condition and quality of the cars sold at Germain BMW, and the excellent condition of this vehicle. I am located in SE Florida in the West Palm area, and so was very reliant on having ALL the details of the car, and condition provided in a true manner, so as to not find any surprises when traveling the 3 hours to the dealership! ..Having had a bad experience before with another BMW dealer in Miami, this was very important.When I arrived at the dealership to pickup the car and complete the purchase, I found the condition of the car was just as they had described, well looked after and ex condition by the 1 owner. I did have a bit of an issue with the anti-theft system on the car, that they have been extremely helpful in working to resolve. Some car sales people and dealers will literally ignore you once you drive away. NOT at Germain BMW. Steve and Daron value their customers and I would highly recommend dealing with them for a new or used car. Ken also worked to arrange financing, with all the paperwork ready once I arrived. Overall I my experience with Germain BMW has been great. A great dealership selling high quality vehicles, with professional staff that seem to value their customers. Well worth the 3 hours drive each way!

GregLafakis

15 de abr. de 2013

Steve's no nonsense approach was very appreciated. Negotiations were conducted satisfactorily long distance over the phone. His help in securing small extras, such as new floor mats, was an added plus. Despite some problems with the paperwork, Steve stayed on top of the situation and brought about a quick and satisfactory conclusion. I would recommend human Germain BMW to anyone wishing to have an A+ car buying experience.

DaleCClarke

11 de abr. de 2013

We are on our third lease of pair of BMWs. We started our first in Washington, DC, and added a second car when we joined with Germain. The experience has gotten better and better. Procedures and service I felt could not be better but somehow it moved up yet another notch this time. Jason and Neal had all the answers, a fine selection of cars. We had a step up in BMW machine with virtually the same cost. We spent less than 4 hours of our personal time for the entire procedure from rolling in, to driving home with a new car. Every item that came up, from needing an insurance card that was in my wallet at home, to being 5 months early on our lease end was resolved in our favor. Everyone at the dealer including staff whose name I never learned treated us like family. I will recommend Germain to everyone I know and will be a Bemmer driver for life.SincerelyDale C Clarke

paint

5 de abr. de 2013

This was by far my best leasing or buying of a car ever. Rick was easy to work with and answered all my questions I would not hesitate to recomend Rick or Germain BMW to my friends and family. Thanks again Gary Lombardi

JohnSchuerholz

4 de abr. de 2013

Months ago I asked Jim McGinn to find a peviously owned 6 series convertible. Jim explained that it's rare for that model to become available as a pre-owned but he agreed to try. As months passed, we stayed in touch by phone and one brief visit at the dealership when I was in Naples. Happily, we recieved a call from Jim advising he found a great car that met my preferences. He e-mailed photos immediately, I loved it , we negotiated the entire deal via phone and I agreed to the purchase. The transaction was completed and my wife was able to travel to Naples to return our BMW we traded and drive our new 2010 conertible to our Naples condo. Jim had given me his word he would work to get this done and he did just that. He stood by his word and we are thrilled.John Schuerholz

dmclennan

28 de mar. de 2013

We visited Kevin Browne on a few different occasions because we were searching for a second car for our family.Every time we visited the dealership Kevin treated us with respect and provided us with excellent customer service.We finally decided on a 2008 bmw and dealing with Kevin through the seamless process was an enjoyable experience, that I would recommend to anybody searching for a vehicle. Overall I would rate this dealership and Kevin Browne as an excellant place to purchase a car.Drew McLennan

chjj

25 de mar. de 2013

Jim was extremely helpful and made the transition into a new vehcile very easy. His service was excellent, would highly recommend working with him. Thanks!

Soflac63

25 de mar. de 2013

My experience was great. Friendly and easy to work with. Due to my busy work schedual i was only able to use email and minor phone useage. Daron was great at getting me setup and on my way. I also checked Tracys name, though we didnt talk much. She was very nice and helpfull. She called me when my plate arrived to the dealership. Shaun was also helpfull (i dont know his last name) in the finance department. He did all my paperwork with no snags. All in all a great experience, in and out kind of place which i liked. Would do buisness again.

Joan45

21 de mar. de 2013

I have just purchased my 4th new car from Germain BMW. The reason I keep returning is not only the fine cars they sell but the high level of professionalism in both sales and service. Mike Brin was very patient working with me to find the right car at the right price.

johannahouser

21 de mar. de 2013

Gary was awesome! he worked with us to get us exactly what we wanted. He spent a great deal of time with us and even though it was closing time he wasen't leaving until we were happy. Then the next day he spent more time getting my husband set up with blue tooth. He was able to get us a great trade in on my vehicle. My husband also told me how good the finance guy was because when my husband came in to sign he had all the paperwork done and was ready to go. What a professional team all the way around. Thank-you all especially Gary and we are very happy to be a part of the BMW family now. The car is great and so fun to drive.Thanks again,Johanna Houser

dan1000

21 de mar. de 2013

We have been purchasing and leasing cars and trucks for over 50 years. In all those years we have never had such a pleasant experience with a salesperson as with Jim McGinn. His personality and genuine interest in our satisfaction has been great. No one has ever spent their time and knowledge to explain the workings of the vehicle not once, but as many times as it takes. We recommend him highly.

Laurelei

20 de mar. de 2013

Steve Lowry was very professional and was able to get us in our car despite having to navigate through a complicated trade in situation. He also came to our home to drop off several items inadvertently left in the trade in vehicle! I would recommend him and Germain very highly!

Msigma1

18 de mar. de 2013

We entered the dealership to service an existing BMW. With a few minutes to scan the lot we began a conversation with Daron. It was obvious very quickly Daron was genuinely interested in helping us rationalize a decision to replace our old vehicle. Daron was extremely knowledgable of the cars (make, model, value), and worked hard to show us multiple alternatives. He was very patient with us. In short, we had a terrific car buying experience with Daron, and would recommend him to our friends

juicyjill0

18 de mar. de 2013

It was a pleasure dealing with Sam Rusinik! He was an absolute gentleman and was MORE than understanding of our circumstances. I can't tell you how much I appreciate Sam's consideration and help in teaching me how to use the NEW car and I look forward to using his services and expertise again and again. He's the BEST!jILL KAMIN

andyweisel

15 de mar. de 2013

Rick Camp is a friendly, straight-forward, knowledgeable, and responsive salesperson to work with. He asked questions to understand what we wanted and then sought to achieve that. I would work with Rick again.

michelestrusz

13 de mar. de 2013

Larry Oblinger lied about what they could sell my 2008 BMW 135i for and stated it could NOT be sold as Certified Pre-Owned. To my surprise, 4 days after the trade it was advertised on internet for them to sell for $6,000 more than what they said they could and with the Certified Pre-Owned seal. I went into the dealership to inform Larry and Syed Madni of my findings and frustrations. I told them that I felt that they had lied to me and felt taken advantage of. They offered me an additional $1,000 for the trade. I will not be recommending BMW Naples to anyone.

armenii

12 de mar. de 2013

We found the vehicle we were looking for on the internet at this dealership but was hesitate to drive over 120 miles to see the car because we had been disappointed with a local dealer misleading us. The salesman assured us the vehicle was pristine and the price we had agreed to over the phone would be honored. We were pleasantly surprised! They honored their deal over the phone, and was completely transparent in their dealing with us. They even filled up the vehicle with gas before we left the dealership. This dealership is run the way businesses use to be run. They treat their customers with respect, and integrity and their reputation are of the utmost importance to them. This dealership is highly recommended, we would drive across Florida again to buy another vehicle from them.

Sherri11

12 de mar. de 2013

My experience in purchasing my new BMW was excellent! From the beginning to end of the transaction everyone involved was helpful, polite, informative. My experience began with Flavio and Larry who discussed my buying options with me and gave me a view of the possibilities. Than I was introduced to Jason my Saleman who was patient and incredibly helpful and moved my transaction along in a timely way so that I could complete the process and get to my Pilates Class on time. My transaction was completed by Gary whom was again respectful and very thorough. I will definately recommend this dealership in the future.

jhmcgarvey

11 de mar. de 2013

Rick Camp has been my salesman for many years now. that's why I always go back to Germain. He knows what I want and when I need it. The day of turning in the leased car and going home with the new one was terrific. Rick had the car ready and looking beautiful and showed us all the new "gadgets" that have been added to the 2013 3-series. When we had to do the transition paperwork with the Finance manager, it went smoothly; no problems. We drove off happy knowing we got a good deal and a great car!

Dettinw

9 de mar. de 2013

Kevin was excellent to work with. He was very patient and extremely knowledgable about his products. He was the nicest car salesman and the easiest one I have ever worked with. Thanks so much for everything, Kevin.

nellytta666

8 de mar. de 2013

IT WAS FANTASTIC, HIGH QUALITY! WE ARE SO THANKFUL, IT WAS A GREAT EXPERIENCE, ALL OF YOU GAVE US AN EXCELLENT SERVICE, SPECIALLY, DARON LYNN, STEVE HILL, PEOPLE FROM FINANCE DEPARTMENT AND SERVICE DEPARTMENT TOO, I CAME BACK TO SET UP MY NEW X5 AND MY IPHONE 5 AND ALL THESE GUYS FROM SERVICE DPT, ARE SO KIND...THANKS TO EVERYONE, BUT SPECIALLY DARON LYNN...

rdubester

8 de mar. de 2013

Gregory, and everyone else at Germain BMW were responsible for one of the best car purchase experiences I ever had. What's more, I purchased a very used, six year old car with almost 50K miles. There were other used cars on the lot that were selling for four times what I paid for my car. So, this was not a significant sale for Gregory and this dealership. I was treated as if I purchased a new 740Li for $150,000. There were some repairs required after the vehicle was delivered to me. But, I was handled, as a priority, and with a very pleasurable attitude by the service personnel. The sale price was average. The financing deal was mediocre at best. So, no real bargains. Yet, the customer service was so superlative that the purchase price cannot be beat. I challenge anyone to buy a car privately, or from Car Max or anywhere else and obtain a value as good as mine. Yes, I love BMW's. My first one was a new 1995 318i. Service anywhere is good. They are BMW's! One thing is for sure. When I finally do retire to Naples, and I need a new BMW, my only option is Germain. They were truely that good. And a BMW is a BMW. A BMW from Germain is a special purchase.

judiaz

7 de mar. de 2013

We have always been impressed with the BMW dealership. We love our SUV and had no question about getting into a new BMW when the lease was up. Mike Brin was wonderful. He brought the SUV to the house and helped us set up the garage door opener. He was very informative, polite and professional. I would definitely recommend this dealership and Mike to a friend.Sincerely,Julie Diaz

Anthony franchi

4 de mar. de 2013

Straight to the point in pricing no games sales excellent business transaction smooth professional courteous no nonsense prompt pleasant no complaints out of state experience wonderful

ChuckKay

4 de mar. de 2013

This dealership was far away from my home but they had the best prices and selection for the used BMW I was seeking. It was worth the 1 hour drive down to get such a great deal. My sales associate was super knowledgeable and helpful. He and the service I received, along with a good deal made the long drive worthewhile. Better pricing than other area dealers.

wsstav

3 de mar. de 2013

Jason Durston is an outstanding representative. He courteous , enthusastic about his product and very knowleable concerning all aspect fo the automobile. I would recommend him to all my friends

phponzi

1 de mar. de 2013

From start to finish the service was outstanding. Jim McGinn really know his stuff. Jim made me feel comfortable doing business with the dealership from the get go. Jim's manager, Chris Tuttle, echoes the great service. I would recommed BMW and the dealership very much and specifically Jim McGinn. The BMW offerings are outstanding. While this is my first experience with BMW, I must say that BMW lives up to its outstanding reputation. I look forward to driving my 535i for the next 3 years under the BMW lease. If my experience to date carries through those 3 years, you can expect me back as a customer for years to come.

noblek

27 de feb. de 2013

Syed Madni was very knowledgable. He was on top of every aspect of the sale. It was quite obvious from the moment we met him that he was a true professional!

Hhobrock

25 de feb. de 2013

Jim McGinn loves his job and is always a pleasure to deal with from beginning to end. He understands your wants and needs and makes your buying experience enjoyable! I cannot say enough about Germain BMW. From management to sales to service - all aspects are exceptional!

ACO1

25 de feb. de 2013

Rick Camp did a great job of explaining all the vehicles and their differences. He was very knowledgable and gave us pricing quickly. We were able to purchase a new vehicle and drive away with it in 3 hours. Everybody was friendly and helpful. We had a great buying experience at this dealership.

dumptk

23 de feb. de 2013

Daron went out of his way to see that we were satisfied with the purchase. We were very comfortable dealing with the Germain Dealership. Daron stopped at the house after work so my husband could sign the papers.

martin4220

22 de feb. de 2013

Very efficient and attentive to details made this experience memorable. Ken got the car buying process going in the right direction, and we were able to order and get exactly what we wanted and only 2 weeks wait time....we always would like to get more for our trade ins, but overall the deal worked for us . The dealership and delivery went extremely smooth, and attention to details was great. Rick was available to answer all questions and did a good job of orientation to my wife and I as to the amenities and how to access many items in the car. We did ask for an abbreviated delivery, so that we can drive the car for a couple of weeks and then return to get more instructiuons as to IF we had any troubles with the car and/or further explanation on several items including the navigation systems. Thanks and will recommend your dealership to friends.Respectfully submitted,Dennis Martin

aecummins68

21 de feb. de 2013

Gary was very professional and managed our purchase experience with great acuity. He was non-pressure, very knowledgeable of products offered. He followed up with us to exact our satisfaction of our purchase. Spent as much time as necessary to ensure our comfort with the vehicle's technology advances.

Donnanaples

21 de feb. de 2013

My husband and I have been coming to Germain BMW for the past 3 years. Their service is outstanding and their sales department is the best we've ever experienced. They make us feel very special from the minute we walk in the door until the moment we leave. We always have an incredible experience each time we come...for service and sales they go above and beyond to accommodate all our needs...the entire staff from the sales dept to the service dept all work together to make sure that you are taken care of in the best way possible.We have recently leased a new BMW 328i convertible (as our 2010 lease was coming to an end), and we had Larry Brewer help us with most of the transaction. He was wonderful to work with, knowledgeable, patient, kind and thorough...we were very pleased with his excellent service.Chris Tuttle was also extremely instrumental in helping to make leasing our car an amazing and easy experience. He is incredibly generous and we can't say enough about what a difference he has made for us each time we need anything BMW. We refer to Chris as the "car God", as he makes things happen in a very effortless way..."Ask and you shall receive".We would also like to mention Victor Meola, as he has been consistently incredible and takes care of us making sure each time we need anything service related, we are completely without stress. I feel like a princess each time I bring my car in, may need a loaner or a drive somewhere, or need anything else that may come up with regard to servicing my BMW.We are thrilled to have the staff at Germain BMW to depend on and feel very blessed to continue to have this very exceptional BMW experience. Bravo! We look forward to our next visit to the showroom and service department...Sincerely and with much gratitude,Donna Bardot-Khoury

mgeorge11

21 de feb. de 2013

After initially having a poor experience at Germain when we began looking at new SUVs, a friend recommended I contact the General Manager, Flavio Galasso. Flavio went above and beyond to rectify the situation and had my wife and I work withe Chris Tuttle ( Sales Manager) and Jason Durston(Client Advisor). Both Chris and Jason were a pleasure to work with, listened to what we wanted and worked with us to make it happened. This is our second purchase from Germain and both have now been excellent experiences, we now have a new X5 which we couldn't be happier with.

pescatore

15 de ene. de 2013

Gary Shirgley made this the the best new car purchase experience I have ever had. He was very professional at all times and exhibited a through knowledge of the product. He made us feel like we were his only customer and gave us his undivided attention.Gary projects the impression/image of what buying a luxury car should be like

PBFortMyers

10 de ene. de 2013

I traveled all the way from Fort Myers to see Chris Tuttle and Jim McGinn at Germain BMW in Naples. I've worked with Chris at the BMW of Fort Myers when I bought my last BMW (he has since relocated to the Naples BMW Center) and read rave reviews about Jim on this and other websites. I came in late and Chris greeted me since all the sales people were busy closing sales. After poking around their beautiful dealership for a few moments, Jim came out and we hit it off immediately. The man know his stuff. He is an avid BMW fan and has owned several of these cars so he knows them inside & out. After showing me a few key features on the nearly equally equipped cars, we took a 535i and a 550i out on a test drive. I fell in love with that 4.4L twin turbo V-8! After the drive, I had a nice chat with Chris and Jim in the sales office and it turned out that I had kept him there for about an hour and a half after closing.We've shared a few pleasant emails since then and although we weren't able to get a deal done (perhaps my budget made my numbers a little too aggressive), I would still recommend Germain BMW to anyone. Chris is a great sales manager and Jim McGinn is one of the best salesmen I've ever had the pleasure to meet. Product knowledge and honesty are what sets him apart from the typical salesman. Make sure you ask for him when you go there.I would love to complete a sale with them - maybe next time!

edgiovine

10 de ene. de 2013

Larry Brewer was very responsive to my questions, explained everything, and worked with me to get a good deal. I had been bringing my former BMW to Germain for service and knew that I wanted to buy my next new BMW from them.

Hunt WoodsManor Design

8 de ene. de 2013

We had a very pleasant experience. This is the second car this year that my family has purchased from your dealership.Thank you again,Diana Blum Lapins

chancey graziano

4 de ene. de 2013

I bought a certified preowned BMW from Peter. He did a great job,friendly and accomadating. He provided me all the information on the car including a car fax that i needed to make a decision. Lived up to all his committments! Peter did a great job!!I liked dealing with him!On the other hand i sold you my Jag.When i came to pick up my check no one could find it. Then the receptionist went and checked on it and told me it had been mailed to me. As of this date i have not received my check. I did not involve Peter in this transaction at all.

garycan

3 de ene. de 2013

We found Jim McGinn to be an enormously helpful client advisor. Jim went out of his way to discuss options with us, locate the ideal vehicle, keep us informed about its progress to the dealer, and provide a lengthy and detailed introduction to its technology package when we took delivery. Moreover, Jim is a delightful man. We recommend him with enthusiasm. We were also impressed with the other helpful and pleasant people whom we met at Germain BMW - a very fine staff.

Marionnc

2 de ene. de 2013

I think Steve was very honest, accommodating, and professional. Due to our specific situation buying on line and sight unseen , I'm pleased with the vehicle. I'm pleased with Steve and his help. The experience was less than memorable dealing with info coming from within as paperwork and mail communications began. I understand holidays and bad timing but internal obstacles and discrepancies pissed me off. Thank you Steve for your help and assistance in a professional manner. Buddy

bramye1

2 de ene. de 2013

I gave this dealership and my experience with Sam Rusinik the highest rating based on the way I was treated at the dealership and made to feel a part of the BMW family. Sam worked with me to get the car I wanted at the price I could afford. Sam personally transfered all of my belongings to my new automobile down to my Naples beach sticker, which I myself, had forgotten about. Sam took the time at the very end of the business day after everyone else had left, to show me the ins and outs of the new vehichle. As I looked over the vehicle prior to leaving, Sam waited patiently before he left to make sure that I was able to figure out how to get things moving. Other members of the sales and finance team stopped by to congratulate me on the purchase and made everything very personable and very timely. This is what buying a car should be like. It is an experience that should be enjoyed as opposed to dreaded and that is something that they realize and respect at Germain BMW. I'm happy to be a part of the BMW family and expect to always do business with Sam and Germain as I move forward. Thank you for the wonderful experience as well as a great Christmas present to myself.

rsing

31 de dic. de 2012

Sam made a low-key and sincere effort to address my preferences and requirements, working within the flexible parameters I provided. He focused on what could be done to meet my specific needs vs what couldn't. He didn't attempt to sell me what I didn't want and I appreciate that. The result was a pleasant and successful transaction. I ended up paying more than I had planned, somewhat offset by getting some additional options, which are nice but not necessary. However, I'm satisfied with this tradeoff in view of the fact that I don't have to wait two months for a new delivery and can still take a deduction for sales tax in 2012. Many thanks, Sam.Feedback to dealer/manufacturer: I have been a loyal BMW owner for over 30 years. I'm a little disappointed that your current discount scheme seems to favor people who purchase automobiles on credit vs cash.Thanks again. I'm loving the car.

rob.trimper

27 de dic. de 2012

This is the 2nd BMW we have bought/leased from this dealership. We liked the service department response with the 1st car so we came back to Germain when we were looking for our 2nd car. Mike Brin Worked with us over a couple of week, provided great information about the various models we were interested in and several test drives. When we finally decided on a car he worked with us through the purchase/lease options until we made our decision. Mike was informative, patient and easy to work with.

Bob Heslop

26 de dic. de 2012

I have some concerns about the price I paid for the car.After reaching an agreementat $16900.00 I noticed that there was a sticker price in the glove box at $15900.00Why was this price not offered to me when the car had obviously been advertisedat the lower figure?!Please explain...Bob HeslopI should mention that I switched from Mercedes to BMW in 2012..I have a 528XIand a Z4 5 speed Thanks

EugenePope

25 de dic. de 2012

I hate dealing with car salespersons and had just come from another car dealership where I had been subjected to an aggressive, high pressure sales technique which is so typical in the car industry. What a great and pleasant surprise it was to meet Mr Martin and other staff members at Germain BMW. I was treated courteously and with respect and professionalism. Mr. Martin provided helpful information and allowed the car I purchased to "sell itself". The overall experience at Germain was outstanding.

sally aaron

25 de dic. de 2012

Sam Rusinik was extremely helpful....even picking me up at the airport and driving me to the Naples showroom (from FOrt Meyers). I was very appreciative. Ken Burkhart was also helpful and they both have continued to answer my questions and help me with using the navigation and other applications. Even the car wash was "great". Very glad that I leased the car from them.SIncerely, Sally Aaron

smcintosh4

20 de dic. de 2012

Leasing my new car at Germain BMW was a great experience. Every staff member I talked to was respectful and knowledgeable, the vehicle selection on the lot was diverse, and I was very happy with the way I was treated and the deal I got. Even though my transaction was not complete until after the dealership closed, they took the time to show me all of the car's features and to set up my bluetooth and BMW Assist. (The transaction did not take long, I did not get there until late in the evening.) The best part, though, was driving off in my beautiful new BMW!

Kirbythompson

18 de dic. de 2012

Very customer friendly. I would highly recommend this dealership. The sales process was very easy. Rick Camp was very thorough in his education of the vehicle with me.

Geoffc751

17 de dic. de 2012

Steve Williams is an outstanding sales executive and professional to work with and should be rcognized as a leader in the industry for Germain and BMW. I have purchaserd several cars from Germain BMW in NAples, always used Steve and trust him implicitly. Steve Williams is the reason I purchased these cars from Germain and will continue to as long as he remains with the dealership. I would describe Steve as outstanding, customer focused, honest and highy ethical - a delight to work with in purchasing a car or solving a problem. Steve's customer service focus, personality and friendliness, overall work ethic and the quality of his work made the experience a pleasure and were the main reason I continue to buy cars from Germain. if you have any questions - pls let me know; all the best

rhanswirth

14 de dic. de 2012

Found the staff very friendly and accomodating to my needs. I had aproblem which they solved while negotiating for a car. I reccomend this dealership to anyone looking for an automobile.

DCRaimey

13 de dic. de 2012

After experiencing just a terrible car purchasing experience with our local BMW Dealer in Fort Myers, FL three years ago, we ventured south to Naples, FL and Germain BMW. Our lease of a X5 Diesel was pleasant, fair with great service! Jim McGinn stayed with us for the entire process, spent two hours educating us on the vehicle technology, even called our agent and removed the old car and added the new. In addition he called Sirius and transferred our radio service to the new car, programmed all the memory settings, we drove off with absolutely nothing left to do but drive. As a result, when the lease came up again, we headed straight to Jim and Germain. We really had no idea what car we wanted this time other than another BMW - Jim set up test drives on all the cars we wanted to try. My wife fell in love with the GT 550, the new hatchback based on the 7 series chassis with a sweet V8 twin turbo engine. The dealership recognized us as a repeat customer and made us an offer we couldn't refuse! Once again, Jim was there for us from start to finish! Just to drive home the point - Jim is the first car sales person that we have felt so good about that we insisted he attend our Christmas Party, we consider him a friend and a welcomed member to our Trusted Advisors that we count on. As icing on the cake, the General Manager joined us during the car delivery asking us if there was anything he could do to improve on our purchasing experience....our answer was a hardy "no" and we thanked him for putting the joy back into the car purchase experience. We have another BMW coming off lease in two years - we'll once again drive south to Germain BMW where we will shake hands with a true professional and pick out another ultimate driving machine!! Just a word of advice, you might want to arrange to lease or buy your BMW in the month of December, the deals during their holiday event cannot be beat. Leases on similar Audi's, Mercedes and Porsche are a third to double the BMW leases for similar priced cars, a tribute to their certification program that drives high residual values on their leases.

janehemmings

13 de dic. de 2012

We have had a very positive experience with BMW Germain. Both of the sales representatives we worked with have been enthusiastic about the BMW vehicles and have answered my questions graciously and with an abundance of knowledge of the car features. Although Steve Williams was not our initial car salesman, he was very generous with his time in reviewing the navigation system and voice commands as well as initiating BMW Assist. I feel I am welcome to ask more questions and explore additional features as I become more familiar with the car. Stopping in at the dealership is a great experience and I am happy to feel so welcome to do so.

draimey

13 de dic. de 2012

This is our third car leased from Germain BMW. Jim McGinn is a joy to work with and makes the buying experience fun and easy. His attention to detail is second to none and the rest of the team back him up with the same friendly attention and ease going all the way to the top of the dealership. We have been buying BMW's off and on for over 30 years now and will be back in two years assured that we'll be working with the best team BMW has to offer.

PetruLucuta

12 de dic. de 2012

Friendly, helpful accommodating. Kevin help to make up our mind in few ours and sort out any of the issues related to purchase, especially as driving from south Fort Myers to look on what is available we were not prepared to have the purchase done in a couple of hours.Once again excellent job done bykevin.

jsschwinn

10 de dic. de 2012

When we leased our new 2013 X3 at Germain BMW Naples, it was the best car experience we had had in a long time. Our sales rep, Jason Durston, along with with Neal, manager, and Steve, technician, were very friendly, knowledgable, and above all enthusiastic during the whole process. Their follow through has been great. We would recommend Germain BMW to anyone.

frank.florida

8 de dic. de 2012

Kevin was very helpfull and friendly. I received a fair trade in price for my used Mazda RX8. The used BMW was cleaned and minor problems fixed right away. The purchase was quick and I was able to take the car with me on the same evening. No long waiting for anything. Overall a great experience and I consider making it my future new BMW trade dealership.

Elizabeth McGhee

6 de dic. de 2012

Germain has serviced our prior BMW for many years. We had trouble turning the ignition Key. This was caused by the strength in my hands. The service dept. tried to fix this, but they could not do anything. They suggested we visit the prior owned car area and look for a newer model that would have a push button ignition. That is where we met Kevin. After explaining our problem he showed us a number o different cars. He was very thorough in his explanation, never in a hurry. We were confident in him and decided on the car we selected. After determining the the cost, he took us through the paper work. That was easy and the man in the finance dep. helped us through that, when Kevin had the car delivered that day it was sparkling clean with our license plate front and back in place. He went over al the functions of the car, explaining each to my satisfaction. He also explained the remaining warranty. We bought this car first because of the good service from the Service Dept. and also because Kevin did such a good job in helping us to reach our decision. I would recommend Germain to others for service or sales. Elizabeth McGhee

nlayton

4 de dic. de 2012

This is the second BMW we have purchased and/or leased at Germain BMW. The customer service department has always been very helpful for scheduled vehicle maintenance on the first BMW purchase. Both Mike Brin and Steve Williams exhibited professional and excellent interpersonal skills and were extremely helpful in showing how to operate vehicle with sophistication and excellent knowledge. I would higly recommend the dealership and BMW products to others.

Don Oetter

27 de nov. de 2012

Pleasant experience. They defined "hassle-free" to a tea. The staff was very politeand extremely competent. The dealer showroom and waiting areas were very comfortable and very clean

J_L_F

26 de nov. de 2012

I live in Palm Beach county, so I had my father who lives nearby go in and evaluate a vehicle found on autotrader.com for me. He let the manager know I would be trading in a lease car and was referred to a salesman to continue the deal. A sales price was agreed upon and a signed purchase order was sent to my bank. After driving 150 miles with my wife and toddler I arrived with a bank draft in hand to finish the deal. I was immediately low balled on my trade $800 from what carmax had appraised my vehicle for. I reluctantly agreed to come out of pocket on that to make up the difference. Every car I've traded in the past, I have been told by the dealership to go to carmax first and they would match the trade appraisal, as if it were the gold standard. After another hour, just before meeting with the finance department, I was informed that they had incorrectly calculated the sales tax and I was to pay another $800 dollars. The only excuse I was given was that it was "The computers fault." One would think that after the manager and salesman knew a customer was driving in from over 2 hours away the numbers would have been verified. Not the case. After nobody (manager included) accepted any responsibility for the error, we made the 3 hour drive home without our new vehicle, leaving a truly horrible experience behind us. To say I am extremely disappointed with the way this was handled would be an understatement.

ruthflo2

26 de nov. de 2012

Chris Tuttle, Ken and his teammates are the best at customer service and satisfaction! They are only reason I just bought my third BMW 7 series in last 6 years. Yes, it's a great car, but the service is why I keep coming back to them (even though they are 30 minutes away), instead of using my local BMW dealership.

HelmutPaul

23 de nov. de 2012

Kevin was and is the one of the best Sales person i every met in my life. Friendly, not pushing you. He gives time to think. He wants to have you back in the future. Gary is the same professional in his financial field. We have been always satisfied with Germain Toyota. We are long time customers since 16 years.

the taylor crew

23 de nov. de 2012

Our overrall experience was great until the financing. We were already approved for the loan thru our credit union but we were told BMW Financial could do better. Part of doing business with BMW Financial was they would pay the first $500 er month of our payment for the first 3 months equaling $1,500. We received a call 1 week later after signing the contract with that stipulation in it that, that promotion had expired and we needed to come in and sign a new contract as we would not be receiving that promotion. We refuse to come in and sign a new contract. If BMW Financial is not going to honor it then Germain BMW should as they are the ones who led us to believe we would receive that deal and even signed the contract as such!Our survey is still good because I don't believe this one person who gave us bad information should be a reflection with the rest of the staff!

Donald Pierce

20 de nov. de 2012

Kevin was most helpful,particularlY in following up and completing up undertakings given on closing of the sale.Kevin also was helpful in carrying out an inspection with one of the mechanics on staff.

eddierod

7 de nov. de 2012

Went in to look at and buy a used CPO BMW. They all were very attentive and knowledgeable about the vehicle, going over and beyond to make my buying experiance a pleasure. I would highly recommend anyone going there to purchase a vehicle new or used. Excellent facility they have there as well. Thanks for the new car guys!!

Chefserg

6 de nov. de 2012

Great customer service...friendly inviting atmosphere. Financing was easy and affordable and manager used best rate and/or deal possible. Would definitely do business again!!!!

Chipowens

30 de oct. de 2012

One of my best car purchasing experiences! Kevin was sensitive to my time requirements and needs. He completed a through oreintation of the car and collaborated with the Service Manager to address my concerns over the warped dashboard of a CPO car. Kevin excelled at demonstrating "Think Customer" behavior.

ccitrano

30 de oct. de 2012

Jim was terrific to work with on the lease purchase for my new BMW. This is my first BMW and he did a great job of thoroughly explaining what the BMW differences are compared to the other vehicles that I was also considering. Jim listened to my needs and wants and was excellent at providing me with the information I needed to make my decision. I look forward to receiving my new vehicle and to many years of working together.

Stojoe50

29 de oct. de 2012

I had a great experience. Everyone treated me well. Walt Rawson, my client adviser was especially excellent. He was friendly, and he could associate with my needs as a customer. Walt exemplifies the professional qualities associated with the BMW brand. Although this is my first BMW, I don't believe it will be my last.Joe Stoner

Isoldej

28 de oct. de 2012

Our sales associate Kevin Browne was extremely cordial, efficient, knowledgeable and professional. Kevin identified our specific requirements and took us immediately to the car we ultimately purchased. This vehicle was not even on the lot yet but still in service being detailed and serviced so it could be offered as "certified". The service team stopped their work and along with Kevin demonstrated all of the features and offered to free it up so we could take it for a test drive. Kevin then made the process of working through final negotiations and closing the sale easy, comfortable and tension free. During the delivery Kevin walked us through the cars features that we we unfamiliar with even pairing our smart phones to the BMW blue tooth..Overall our Germain BMW experience was excellent. We would very happily recommend Kevin Browne, the staff and Germain BMW to family and friends.

johnbeeman

22 de oct. de 2012

Jim has done a great job for us beginning 2 years ago when my wife and I test drove an X3 and a 535. Great follow-up when we ordered the 2013 535xi from the time the car was ordered until it was delivered and thereafter. Very good advice on lease (prepaid) vs. purchase. Very good attention to detail at all times and always available for any questions. Great service in all respects. Thought the pricing was very fair. Looking forward to continuing to work with Jim. This is our 4th BMW and Jim is the best sales person with whom we have worked.John Beeman

jonathanutz

22 de oct. de 2012

Jim, Neal and Larry made it a terrific automobile-purchasing experience. Lots of professionalism, friendliness and attention to details, and all in a timely and efficient manner. Kudos and thanks to all. Now we are enjoying our new BMW!

pat frey

19 de oct. de 2012

I was pleasantly surprised at how quick and painless buying my new 535i was. We originally visited Germain to buy a certified pre-owned 530 or 535 but after viewing a new 2012 on the lot, decided to pursue this instead. Sam Rusinik was professional and knowledgeable - new his product - and better yet, was patient as I mulled this purchase over. A few days after buying he made himself available to go over a few of the items I was not sure how to work and made me feel that I could call him with confidence should I need to do so in the future. I referred Sam to a friend of ours who has since test drove a 6 series convertible with him and hopefully will buy from Sam in the near future. Overall I have been impressed so far with Germain.

hxj42

19 de oct. de 2012

My wife and I found Germain BMW an excellent choice for the lease of a new BMW. Not only was our sales person extremely helpful in our selection but the whole leasing process was a pleasure from start to finish. This is the sixth lease of a BMW and the first time I have leased from Germain of Naples. I found all of their people very knowledgable and helpful and interested in our needs.I just returned from their Service Dept. and they handled my needs very professional and expeditiously. It is always a pleasure to deal with a dealership that really cares about you as a customerand not just another sale or lease.I am glad that we have chosen Germain of Naples.

Flobinius

15 de oct. de 2012

Jim McGinn is a salesman's salesman. Honest, knowledgeable, and easy to work with. Another reason we purchased a second BMW ( last year's purchase was a 750) from Germain is service. Bill Emerson has serviced our old (now traded in) BMW 740 for over ten years as well as our daughter and son-in-law's BMW Z3.The product is excellent but the people behind the product makes the difference,

vkingston

15 de oct. de 2012

Peter and Germain BMW made my 535i purchase very easy for me and without any sales pressure, I am able to decide on a car in my own time and enjoy the great service from the BMW dealer.Overall car buying experience has been highly simplified and a breeze. I'd like to pass my recommendation for anyone looking to buy their next car from Germain BMW, Naples.

hoffmansg

13 de oct. de 2012

Germain had the auto that matched my search on CarGurus.com After review and phone conversation with an informative sales person and over the phone deposit was made. Working with my local credit union, Germain made the pickup and sale transaction simple. Note: the only day I was able to pickup the truck was on the sales persons day off, Kevin Browne. He insured the transaction took place with minimal dealy. Thank you Kevin & Germain for the job well done!

KayeferrIter

11 de oct. de 2012

Kevin was a pleasure to deal with. He was very professional and helpful. He took the time to show us what we needed to know about the car. Buying a car from Germaine BMW was a good experience. We are very happy with the car

gsmckenzie

11 de oct. de 2012

I went to Germain to look for a new car and I was glad to see all my former sales associates from another BMW dealership had moved to Germain. I had a great experience with the purchase of my new BMW! Everyone was very professional and and extremely knowledgeable! This is my fifth BMW and Germain will be my new dealership.

vleonard

10 de oct. de 2012

As a resident from Canada I wanted to purchase a vehicle for my Florida residence, and Germain BMW of North Naples,fulfilled my wish totally specifically my sales representative Peter Martin who made me feel very comfortable, no pressure tactics and very cooperative to produce the service history of the vehicle since I purchased a used car.Overall I have nothing but praise for the whole purchasing experience.Vito VenaOntario, Canada

linvers

9 de oct. de 2012

We purchased several cars at BMW Naples , before and were always very happy with the purchase deal, the trade in deal and the service for the car, years round. So we will be future customers, as well.

William Bell

9 de oct. de 2012

I was very impressed with the courtesy and professionalism of everyone that was involved with my new car purchase. From the great price for the new card and the fair value I received for my trade it was a pleasant experience over all. They even arranged to have my trade picked up and my new car delivered to my house. I would definitely recommend BMW of Naples.

Wmnaples

9 de oct. de 2012

Kevin Brown is an excellent Sales Associate. Honest, respectful, very courteous. Knows the product line. No undue sales pressure. Offered options for consideration. Spent more than sufficient time to answer questions and to prepare the vehicle for delivery. General Manager Flavio Galasso met with us, discussed needs, and ensured satisfaction. Outstanding customer service and great representative for the Germain Company. Bill Moss. Karen Moss

jharvey22

5 de oct. de 2012

Superior service by Jim McGinn. This rating is given for his knowledge and attention to detail regarding the purchase of our new X1 and for his past service in purchases of automobiles for Germain. The execution of the documents for financing was done well and with great efficiency. Jim McGinn also followed up with a problem which ensued with the car roadside assistance with the BMW I traded to my satisfaction. Jim McGinn is very professional and customer service oriented.

Mhoehn

5 de oct. de 2012

My wife and I enjoyed working with Peter Martin at Germain during our recent purchase and trade. The whole experience was efficient and professional. Peter was great at listening to our concerns and finding solutions to our issues. Most of the process was handled electronically and it was seamless! Most pleasant purchase and finance process we've ever experienced. Bill and Missy Hoehn

oliverostlander

4 de oct. de 2012

To those who are looking for a used BMW I recommend talking to Kevin Browne. He directed me to the best value car for my budget. I will buy my next BMW from him because of the great care I received from him. Thank you Kevin!Oliver Ostlander

abbydosoretz

4 de oct. de 2012

We had a great experience with Sam. I absolutely love my new car - and they were great to work with. We appreciate all their help.

mushaisa

30 de sep. de 2012

The service experience by BMW of Naples not only exceeded my expectations but surpassed them by far. I basically came out of the reviews received by USAA and as active duty military member, it takes a lot to trust someone like USAA does. Kevin was both patient and friendly, although you could tell he had work at least 10 hours that day.It was an entire family experience and he did not mind my wife and two kids, treating them like their own. Keep the good work!V/RMaj Andres MuneraUS Air ForceUSSOUTHCOM

paul.casola.9

24 de sep. de 2012

I shopped extensively for price and specific vehicle and Naples BMW was the best and most forthright of all the dealers I spoke with. Ken knew his product and was demonstratively better than every other salesman including Lexus Audi and Infinity.

vfluegeman

23 de sep. de 2012

I truly enjoyed working with Greg at Germain BMW used car dealership. My experience was very pleasant and timely. I knew exactly what I wanted and that car happened to be on the lot. Within a few hours my financing and the vehicle were ready to go. Greg was so kind to fill my tank and have my vehicle detailed the next day. Everyone at Germain was extremely accommodating to meet my needs.Thank you again!Valerie Fluegeman

chalmersb

18 de sep. de 2012

It was a pleasure working with Sam Rusinik at Germain BMW. Not only is he extremely knowledgeable about the incredible number of features on the car, my wife and I found him to be patient, friendly and easy to work with. He helped us understand the car top to bottom, inside and out, as well as what we can expect from our overall ownership experience.It's very easy to recommend Sam and everyone at Germain BMW. Thank you so much for a very professional and friendly experience. This is our first BMW but will very likely not be our last!

mflynn5

11 de sep. de 2012

Everyone was very helpful. Excellent car buying experience from the sales part to the finance and delivery of the vehicle. Larry and Steve spent a lot of time going over the cars features. That was very helpful. Thank you!

howard.palay

10 de sep. de 2012

We had very good service and attentiveness. Jim is very good to work with. So good we've leased two new vehicles. Would definately refer others.

LindaMack22

10 de sep. de 2012

Great experience and relatively painless. Walt Rawson was very professional and courteous during our transaction. He answered all my questions and it was a pleasure doing business with him.

aasevigny

10 de sep. de 2012

Walt is very patient with me every time I lease a new vehicle. He explains the logistics, the models, the packages, the advantages and disadvantages of a particular vehicle, facilitating my decision for a new lease. He also ensures I get the car color and options I want - this is very important to me.This is now my second vehicle with BMW and I always look forward to working with Walt. He takes time to work with the client, gives his honest options and takes time to discuss and analyze. Thanks!

japatel3

10 de sep. de 2012

This the second car I have purchased from Germain Bmwnand won't be the last! Walt Rawson also sold two cars to my daughter and we will always seek his advice and warm hospitality. He is our advisory and not just a salesman. We appreciate his friendshipJoan Patel

krinna.patel.9

10 de sep. de 2012

I continue to buy BMWs because they offer the best customer service experience. Walt has always made sure I've been with happy with my car and is willing to help in any way he can.

Willie Minor

9 de sep. de 2012

Item no.1: When I purchased the vehicle on 28 July 2012 the the paperwork and the internet description indicated that the odometer reading was 12 miles, but on 03 August 2012, when I arrived to get the vehicle the odometer reading was 149 miles. I asked Mr. McGinn about this , but he did not have an answer and I did not pursue it.Item no.2: I was over charged $336.63 in sales taxes. I found this out by going to the Probate Office in Alabama. But when it came time to remit the sales taxes to the state of FL. and AL. the dealer sent the correct amount to both states. The Alabama Probate office gave me the check stub that it received and the DR-123 sent to the state of FL. The dealer refunded the $336.63 in sales taxes after I brought it to their attention.Item no.3: Hidden charges/fees not told about. On my contract I paid the dealer $130.00 for Electronic Registration Filing Fee and $699.50 for Documentation Fees. I also paid the dealer $450.00 Estimated Tag Fee. The contract states that I would receive a refund check for the unused balance of the $450.00. I am a retired United States Air Force Veteran and I receive discounts on my tags. To transfer my tag from my truck to this vehicle and to register it was $1.25 and the title was $18.00 for a total of $19.25. The dealer sent a check for $19.25 to the Alabama Probate office. I thought that I would received a total refund of $430.75 back from the $450.00, but there was a hidden charge ($85.13) taken out also. I was told by Ms. Denise Sovko via email on the 23 August 2012, that this $85.13 was for the out of state title agency to process and deliver my paperwork to the state of Alabama. Ms. Sovko also stated in her email that this $85.13 was the exact cost incurred by the dealership for their time and work. There is nothing in this contract that states anything about out of state costs/fees.

rnesbit

8 de sep. de 2012

We stopped by to buy a car for me. Greg and peter went the extra mile, staying late and meeting us again the next day to make sure we had everything we needed and that all our services were set up. We would highly recommend them again

unhappy60

5 de sep. de 2012

Bought my car on a Friday and Saturday the check engine light came on and the dealership is not willing to fix the issue for no charge as I bought the vehicle "as is". My issue is that I drove it home and when I started it Saturday the light came on. That should still be the dealership's issue and I would think an act of good faith would have taken place but they are informing me that they will discount the work of $875.00. This is what gives car salesmen and service departments a bad reputation.

raderwj

4 de sep. de 2012

We leased our new BMW 128i at this dealership because they were a USAA Buying Services dealer. It was a great buying experience and Lary Brewer was very helpful.

Bcanada84

1 de sep. de 2012

The quality of service and personal attention that we received from this team at the Germain BMW was above and beyond our expectations.The team was very thorough and well equipped to answer all our questions.We have bought three cars from them this last year, what more of a positive recommendation could one ask for.We so appreciate everything they do for our family.

dhopper

31 de ago. de 2012

This is my second European Delivery purchase with Jim and, although, I have other options in Boston (where I reside in the Summer), I came to Germain because of Jim.Your efficiency and attention to detail are commendable. I can't thank you enough and will continue to purchase my cars through you as well as recommend you to all my friends.Regards,G. David K. Hopper, MD

kathy.coste.5

29 de ago. de 2012

This has been the best car buying experience of my life. I was treated with courtesy and respect and made to feel valued. There was never that "pounced upon" feeling that so often happens when you walk into a dealership showroom. I was shown what cars were available, what options were available and given explanations of the differences and benefits of each. I made at least three trips to the dealership prior to making my decision and, invariably, had all my questions answered in detail.On delivery, Steve Williams took all the time necessary to ensure that I had a good working knowledge of how to use the technology included in the vehicle. He also was very patient explaining these features to my techno-phobic husband. Going above and beyond, Steve even offered to come to my home to program the garage door opener for me.All purchasing options were explained to me in a clear and concise manner.

Lissa Galbraith

29 de ago. de 2012

Larry was so helpful in the purchase of my new bmw 5 series sedan. We wen't in on a Saturday and we where taken care of in a couple of hours. He was pleasant and very knowledgable! I have spoken with him a couple of times since the purchase with questions, etc. and he continues to be very customer service oriented.

monica.rossell

28 de ago. de 2012

Germain BMW was able to locate and delivery in a timely manner the exact car that I wanted with speific color, interior, rims and extras I had in mind. I couldn't be happier.

Mikann12

28 de ago. de 2012

We went to Naples germaine BMW only because we have dealt with Mike Brin in acquiring our last 2 vehicles at FT Myers BMW. We trusted that he would get us a new vehicle for the fairest price and would take care of all the small details. Once again, he did go above and beyond our expectations.!! I love my new car, and Mike is always avilable to help me with all the new technology on the new vehicle.We couldnt be happier with everyone we dealt with at this dealership. They all made us feel very welcome and treated us like family.Thank you Mike Brin!!!

nrever

27 de ago. de 2012

We purchased the car very late in the evening, Walt was happy to stay past your standard closing time and was very accomodating and quick to help us with any questions we had. I also really appreciated that Walt took the time to handle my insurance transfer almost immediately the following day. Great service!

cluer

27 de ago. de 2012

Thank you. Everything was great and Rick Camp and his team were a pleasure to work with. I do not have any issues referring them to my family and friends in the future and really appreciate your help.

ericchansler

21 de ago. de 2012

friendly not pushy cars in good shape and treated right. worked with us on price and greg showed hosipitality and concern with ua would use in future and let family and friends know

lorraine.gelly

20 de ago. de 2012

I gave Germain BMW and Larry Brewer high marks because the friendliness and the ease of our transaction was excellent. Car shopping can be stressful but buying our new BMW was painless. I'm so glad we chose this dealer.

Joanna Jones

18 de ago. de 2012

The rating I have given is based on the following experience I had the day of purchase. This particular trade involved a team effort. Being a Germain BMW customer for over 15 years, I found myself looking for the professional guidance of Jim McGinn. Knowing that I needed to make a quick move on a trade, Jim was quick to place me with Ken Burkart and Chris Tuttle. As a female, left to trade my X5 on my own, I felt completely at ease with the transaction, as both Ken and Chris were extremely helpful in giving me the support I needed. Not only do I feel a sense of family at this dealership, I know I can always count on them to give exceptional and keen advise, as they did throughout the entire process. This experience left me knowing that I made the right decision, and isn't life about making good choices? Thanks to the Team work at Germain BMW.

bogeyman

16 de ago. de 2012

My wife and I were looking for a car to keep at our Florida condo. Having driven past the Germain dealership many times during our stays here, we decided to start our search for a car there. Our salesman, Greg Schneff, answered all our questions about the various models and features knowledgeably and throughly. When we made our selection, the process was handled professionally, efficiently, and courteously. We have purchased four other cars during the past six years with two other dealerships and this experience was the best by far.

Paddy hutch

16 de ago. de 2012

Chris was extremely helpful and friendly. He knew the car I was interested in, which was low on the price scale for a BMW dealer, but he went out of his way to make sure I was handled professionally and courteously. He even gave me a lunch recommendation in Naples that was spot on. If I am ever in the market for another car, new or used, he will be my first stop. He is a credit to your organization.Regards,Patrick Hutchison

jppilla

11 de ago. de 2012

I have been driving a BMW for over 30 years.It all started in N.Y.My experience with Rick Camp goes back 10 plus years.I hope to continue the relationship for years to come.

hmbertram

8 de ago. de 2012

Mike Brin was very professional and courteous. He really new what he was doing. I walked into Germain just to hear what they had to say about a new lease. I really had no intention of buying or starting a new lease, but Mike won me over and I really liked the new 550i. I could not say no.

Vange

7 de ago. de 2012

Great dealership! We are on our 3rd lease/purchase. Everyone in the dealership bent over backward to meet or exceed our expectations. I compare this to 3 other BMW dealerships and although the others we very professional Germain BMW it the top...

njklym

7 de ago. de 2012

I have worked with Jim several times in the past. He has always been informatitive and professional. Whole dealership is helpful and easy to deal with. When you return for service you are not kept waiting around, someone is there to take care of your issue quickly.Norm Klym

Steve Zasadil

6 de ago. de 2012

Everyone ,including the girl at the front desk, was very friendly. Car buying can be a hassle, but at Germain BMW they made it enjoyable. My sale person was very well informed about the car and very easy to talk to. I had shopped around for price and Germain beat everyone else's price by quite a bit. They gave me many ways to finance the car and even made it possible to order my car anyway I wanted it. I didn't have to buy options I really didn't want. When my car came in my salesman, Ken Burkart, spent 2 hours going over my car to make sure I was completely comfortable with its operation. My whole expierence was very enjoyable and I wouldn't buy a BMW anywhere else.

martynprice

6 de ago. de 2012

The dealership have very helpful staff both on the sales and after sales side. The dealership provides great service, knowledgeable staff, I would not hesitate to recommend this dealership to my friends.Thnaks Jim for great service.

dubsnpugs

3 de ago. de 2012

Wonderful experience and was really worth the drive from Tampa. Thank you again Kevin and I look forward to working with you in the future.

tampa

3 de ago. de 2012

I am very happy to do business at this dealership. I was very pleased with the sales consultant Chris Posey. and Germain BMW is very fortunate to have a salesman like him.also Thanks to the Sales Manager 'Steve' vey kind.

billandsuzanne

31 de jul. de 2012

Upon arriving at the Germain BMW Dealership, we were greeted with friendliness and professionalism. Your employees listened intently to our questions and concerns and thoroughly addressed all of our needs in regard to our final decision to purchase a new BMW. We were able to test drive the car, as all aspects of the car were explained in detail to us. The staff went over and above our expectations, working diligently to provide us with a fair price, while assuring us that we could rely on them to provide service far after the point of sale. It truly was the "ultimate buying experience." At this place in time, it is rare to find this type of dedication, and we thank you. Bill and Suzanne Schmidt

enigma8982

31 de jul. de 2012

I was extremely happy with the treatment I was given at Germain BMW. Very friendly, well mannered, clear and direct. Each person I met made me feel I was important to their organization. Never ANY pressure during the sale process. Maybe next time it will be a new car sale. Oh, and I LOVE driving my BMW!!!

sara williams

30 de jul. de 2012

I am very impressed with my slaesman Jim McGinn. He is very knowledgeable and took a great deal of time to answer all of my questions. He really seemed to care that I was happy with my decision to purchase my first BMW. He was an excellent salesman without being pushy or overbearing and I look forward to recommending him to my friends and clients. He represents the Germain BMW Dealership and the BMW automobile very well.

tscott14

24 de jul. de 2012

Walt did an amazing job of helping me understand the various options and in showing mw the advatages of each. He camw in on his day off to accomodate my schedule and stayed several hours to explain how to use the options. I would reccommend Walt with the highest of recommendations and thank him for a job well done!

marcopups

24 de jul. de 2012

Outstanding service!! Highly recommend Jim McGinn. I never thought I'd buy a BMW from Germain (we love our sales guy in Cincinnati at the BMW Store). But so very happy we found Jim. He has taken extremely good care of us. Exceptional quality and such a good man!!Margot Chatfield

Jannikebmw

20 de jul. de 2012

Kevin Brown was very personable and friendly. I never felt pressured into making a decision and he helped me select the right car for me. The service didn't stop after I signed on the dotted line. Kevin helped me to arrange to have the daytimerunning lights turned on, helped me to get my car windows tinted and provided information on shipping company's. Kevin replied to all my emails /phone calls in a prompt manner. The Germain BMW dealership in Naples is all about customer service. Every person I came in contact with was friendly and helpful! I also thought the lounge area with refreshments, WiFi, TV and massage chair was a nice touch! I highly recommend Kevin and Germain BMW.

Designer

19 de jul. de 2012

Kevin Browne was our salesman. He was knowledgable, professional and efficient. He and the rest of "the team" made the dreaded experience very painless and enjoyable.

pnormank

18 de jul. de 2012

It was a very pleasant and informative experience. Mike took his time explaining the electronics of the car until we were completely satisfied.Gary handled the payment to our satisfaction exactly as we expected when we ordered the car.

karolmaw

17 de jul. de 2012

Kevin Browne was a true professional, getting me the perfect new BMW at the perfect price! I came in with what I thought was an impossible request for a new X5 and sure enough he got me the deal. I am very thankful for Kevin going the extra mile and making the X5 a reality. He was informative, knowledgable and customer courtesy was his number one priority. Kevin was a pleasure to work with and I would highly recommend him to family, friends and clients.

weschink

17 de jul. de 2012

This is my second new BMW X5 purchased from Germain BMW in Naples and our third X5 to be serviced regularly at this dealership.I have been extremely pleased with Mike Brin's knowledge and working relationship through this purchase. One of the keys is his availability in the early morning hours while my other BMW's were being serviced. This presence ultimately led to the most recent purchase.

jpdunigan

16 de jul. de 2012

I have purchased two used BMW's from Greg Schneff at Germain. Both experiences has been very pleasant. They handled both transaction in a professional and fair manner. Greg does a great job and I would recommend him. The dealership is well run and prides themselves on their customer focus.

brucero40

16 de jul. de 2012

Great experience. Very smooth and low stress. Mike had all the answers and made this a seamless as possible. I love my X5! I would recommend this dealership to anyone searching for a car. Thanks.

uselmann

15 de jul. de 2012

This transaction was a corporate lease so I had no interaction except taking delivery. Ken was very helpful and informative. Exceeded my needs. everyone I met at the dealership was exceptionally friendly and offered assistance at every turn.

avdrake

13 de jul. de 2012

My husband and I recently purchased a 2009 BMW X5. Our salesman, Kevin Browne, made us feel very comfortable from the moment we met him. Like many people, we cringe at the thought of buying a car, but the whole experience with Kevin and everyone at Germain BMW exceeded our expectations. We left with the car we wanted at a price we felt good about. Kevin was quick to follow up with us to ensure we were satisfied with our purchase and would highly recommend Kevin Browne and Germain BMW.

halleddawn

12 de jul. de 2012

We were treated respectfully in all aspects of the visit. The people we worked with were friendly and very knowledgable. The waiting area was comfortable. I look forward to a long relationship with Germain BMW.

shayzam

12 de jul. de 2012

I love my new car! Peter Martin took the time to get the best prce for my used BMW and helped me to get exactly what I wanted. He let me test drive as many cars as I needed to...even in the hot Florida sun. He pointed out all the safety features on my new car and helped me days later when I had questions about my emergency service. As a woman shopping alone, he was extremely helpful and kind. I feel my new car is perfect for me. I feel like my son and I are safe and I feel my car is a great value! The service at BMW of Naples far exceeds that of any branch around. I live in Ft.Myers but will drive to Naples for all my service needs and my next car will be bought from Peter Martin.

georgecaston

11 de jul. de 2012

My wife and I made two visits including a follow up to receive education on the various technical capabalities and accessories of the X5. Larry was very attentive and anxious to ensure that we understood the various controls etc. A good experience altogether.

carolann318

9 de jul. de 2012

Mike Brin was very professional in dealing with us. He spent time showing us the critical differences between the two models we were looking at which helped us make the correct decision for us. Mike was very helpful in the financing process to get the loan we were looking for. At delivery he was very helpful setting up our cell phones to the blue tooth and explaining the operation of all the features new and old on the car we just purchased. We were very happy with our experience at the dealership

Dtierneyc

7 de jul. de 2012

Larry Brewer was my Salesperson I have to say was the best! Will recommend him to all my friends if they're looking. for a BMW.Darlene Tierney

tuscan101

6 de jul. de 2012

From the time we walked in the door, to the time we drove out with our new 2012 535i we couldn't have had a better experience. The quality of BMW speaks for itself but the service was flawless. Jeramy Rogacki was our sales consultant and we enjoyed working with him through the process. We will be back!