Carol C

4 de oct. de 2016

A large selection of the Rav 4's made choosing much easier. Beautiful and clean dealership Very impressed with Tom Lombardo"s knowledge of the Rav4 features. Very helpful with all the paperwork and answered all my questions. So easy to work with. Also thanks to Tony Turner who was helpful with the financing.

buyer0000

30 de sep. de 2016

The car buying experience at Germain Toyota was a fast, easy and a fun experience! Kyle Musselman was very friendly and knowledgeable. He was honest and went out of his way to help us. Kyle really pulled through for us. He is an exceptional salesman and I would recommend him and the dealership to my family and friends. Outstanding service!

Bryan Hairston

28 de sep. de 2016

Bryan Scott greeted us and made it easy to purchase my Mazda 5. My wife went back a month or so later and bought a car as well.Very easy.

blackk

28 de sep. de 2016

I dread car purchases but this experience with Jason Gregory and Tony Turner really turned round my buying experience! I never felt pressured and my questions were answered with knowledge and courtesy. I would very much recommend this team. Thank you!

Tiffany

26 de sep. de 2016

I went in looking for a vehicle for my daughter. Kyle helped get us into a brand new car! Made our experience very pleasurable and we will definitely be back for our next purchase! Not only does he do his job well, but he cares about the people he is helping. Highly recommend this dealership and individual!!

SP

24 de sep. de 2016

We worked with Tom Lombardo and after visiting 2 other Toyota and 1 Honda dealership in the area he was by far the best salesperson we worked with. He was extremely knowledgable about the car and went through all of the features in a systematic way. Even with this being our 3rd time seeing the car, he showed us many features no other salesperson had shown us. Also, he was able to clearly tell us the differences between the models without having to refer to the computer. I would highly recommend working with Tom when buying a vehicle (I would even say that it is worth driving a little bit further to work with him over some of the other Toyota dealers in the area)

CassiL96

8 de sep. de 2016

I leased my first car ever and I had the best experience I could have asked for. Josh and Lucas were great with helping to work with my budget and everything I wanted for a car. There was no pressure or anything. I drove off with my brand new car that I could afford and I felt comfortable the whole time dealing with them. Check them out!

Donna - 2017 Camry

31 de ago. de 2016

I have purchased several cars from Germain Toyota, however, I have never had such a wonderful experience as when working with Omar Jackson. Omar truly made my experience pleasant; he was nice, friendly and professional. In addition, he was PATIENT! He answered "ALL" of my questions and I had lots of them. I really appreciate that! I have referred all of my friends and family to Omar and Germain Toyota. Thanks Omar!Donna B./2017 New Toyota Camry

Mounties

25 de ago. de 2016

I contacted Germain Toyota randomly looking for a highlander. I was fortunate enough to have Tom Lombardo answer my call. I honeslty have never dealt with a car salesman that was more vested in making sure that his customers got a deal they could afford and walked away feeling good about their experience Tom was so easy to work with and went more than the extra mile with every thing we needed. We had a very complicated situation with hail damage to our vehicle and a bad lease deal. Yet somehow the folks at Germain made it all work. We were so pleased with our expereince that we went back five days later and bought anothher car and because we live two hours away germain had it delivered for us. I can honeslty say this has been the best car buying experience that i have had and we will be stopping first to see Tom at Germain when the time comes again.

TJ

25 de ago. de 2016

I was interested in a pre-owned car at this dealership, but was trying to ascertain the value of my trade or at least an approximate value before driving to Columbus. Sent an inquiry via Cars.com - my inquiry said please reply via email as I am at work and cannot talk. Next thing I know the phone rings, the employee never fully read my email. I let Juan know that I needed to get some pictures of my car and he gave me a basic outline to get together so they could give me info. I sent all my pictures of the car, never heard back from Juan - no reply, call or text. I get ahold of Juan the next day, he claims he did not get my email, please resend it (I can see the email went thru with attachments, but fine whatever I will send it again) - As I finish resending the email Juan lets me know to send it to a different person at the dealership. So I send the pictures of my car a 3rd time. No response. I guess these people do not want my business and do not care to service their customers. I was trying to make a major purchase here and I was met with EXTREMELY poor service, lack of followup and an awful experience. I would not recommend this dealership to anyone given the experience I have had, hope this can help others.

SmileeJoss

19 de ago. de 2016

I always go here for express service to my Toyota and I've never been disappointment. The technicians are amazing and really know what they are doing. Some of the newer service advisers haven't been on par with Germain employees of the past but I don't they'll last long. The person I dealt with on my last visit was a little unfriendly and a bit of a know-it-all. Luckily another adviser stepped in to help and handled everything from there. I'll always come back to Germain because the service they provide is outstanding in the end.

Pam Fergus

19 de ago. de 2016

My first experience as a Toyota customer as I take over my Mom's 2005 Toyota. My interaction on the phone as I scheduled the appointment was amazing - I got to speak promptly to a real person and they cared that I get scheduled promptly! When I arrived I was greeted by numerous people who left the impression they were delighted I was there. Service was estimated at 1 1/2 hours and took just under one hour!

Peter Hope

16 de ago. de 2016

Germain Toyota, and my salesman, Kenny Adelaja, were a pleasure to work with. The price negotiation process, ,however, took over a week - a little long in my opinion. The new car delivery went smooth. I'm happy with my purchase after one day.

tyvika9

16 de ago. de 2016

This was the 2nd vehicle I have purchased from this dealership. Omar made my first leasing experience the best. However this experience was by far TOPS my first experience of leasing my car. Omar is very friendly and professional when it came to me purchasing my new car. He always goes above and beyond to make sure that I am a satisfied customer. I will always send my family and friends to Omar to purchase a vehicle. Thank you again Omar for your GREAT SERVICE.

Chris L

15 de ago. de 2016

Juan listened to what we wanted and showed us cars until I found the one I LOVED. My husband asked some hard questions, and when Juan didn't know the answer, he went and got it. (He didn't try to b.s his way through it). He was professional, respectful, and really nice to work with. He did a great job.Robert worked with us to finalize the deal. There was no pressure, and in short order, he allowed for some negotiating on the final price, and we were happy all around.We worked w/Tyler on the financing. Again, professional, respectful, knowledgeable, answered questions (yea - hubby had questions for him too!). He got us a great rate on the loan.Thank you all. FABULOUS from start to finish...By the way, They have also serviced my 1st Toyota, so can say positive things about Customer Service, Parts, and the Service Department as well.

Rhoda

31 de jul. de 2016

I purchased a pre-owned Camry. Charles Caldwell was extremely nice. He went above and beyond to answer all my questions. Charles is worthy of my car buying needs. He made this car buying experience excellent and memorable.

Gtr

29 de jul. de 2016

We've purchased 3 vehicles from this dealership and they always provide excellent service. Kenny was friendly and very knowledgeable. This was the easiest car buying experience I've every had.Mike thoroughly explained the finance portion of the transaction and made the loan process very easy.

Bdubs

29 de jul. de 2016

Always the best service with fast and efficient repairs. I didn't buy my Scion at Germain, but they always treat me like I bought every car I have ever owned here!!!' Mark Pastre in Service is my preferred Service Agent and the most knowledgeable, but all if them are great! If I were looking for an upper Manager, Mark would be the guy!

ddalton05

27 de jul. de 2016

After leasing a new Tundra last week and having such a wonderful experience, I brought my 23 year old son in to lease a new Scion. I have to be fair here and explain how wonderful our sales rep Benard was. He listened, was patient, and worked hard to get our deals done. As a matter of fact, everyone we worked with along the way was great until we ended up in the finance office with Tyler Carr. Keeping in mind that I had such a great experience the week before it's hard for me to be completely negative toward the dealership as I really don't think that's fair. This review is really about our Experience with Tyler Carr. My son is 23 years old and certainly doesn't have the experience in all of the moving parts involved in buying a car. As we went into the finance office, the first thing Tyler asked is why we are not purchasing as compared to leasing. Having already explained this, we again went through our reasons. Come to find out, he was trying to push us towards a purchase for some rediculous term of 84 months. Then he started on gap insurance. I explained that it was tough for my son to get to the payment he was at and that the 30 dollars a month it would add to the payment would affect my him. I explained that we would purchase 3rd party gap for much cheaper. Mr. Carr looked us in the eye and told us we couldn't do that. Now I don't know all the ins and out of auto deals but I have researched this and know that we indeed could. Mr. Carr was very pushy on this issue to the point of arguing with us and then down right insulted us. After telling my son without the gap insurance and if he's in an accident, he would be looking at a bankruptcy. He then followed that up with this exact quote, "if he can't afford an extra 25-30 dollars a month, then maybe he can't afford the car". The last time I checked, that is the customers choice! After some more back and forth, we walked out of his office and ready to go somewhere else. We found our sales rep and explained that we were on the way out. Keeping in mind that this was my sons deal, I told him that he could do whatever he wanted as far as continuing with the purchase or going to another dealership. Because the sales rep Benard had made such a good impression on him, he chose to stay but agreed that we would not be dealing with Tyler at all. I have simply touched on what happened in that finance office as this review would be way too long to write. I am an extremely loyal customer when it comes to buying cars. I had purchased roughly 10-12 vehicles and sent so many friends and family to a local Chevy dealership over the last 20 years. The reason I was at Germain was because the last time I dealt with that dealership, there was a bad experience in the service department that quite frankly left such an impression that I won't buy another Chevy. (Purchased a Lemmon) Imagine if I had not been there with my son as he has no experience in buying a vehicle. The point of walking into finance is to sign your papers and leave with your car. Tyler almost blew the deal because he was selfish, insulting, and pushy. At this point, I won't condem the dealership as I am hoping it's just a bad attitude from one person. The experience with everyone else involved from Benard to the sales manager to Asher in finance was really good. However, as customers we have a choice of where we make purchases. Tyler Carr should remember this. I can say one thing for certain, if he is involved in any future deal.....not a chance!

Brad Monhollen

16 de jul. de 2016

I had my van serviced there yesterday. Very easy process- everyone was personable and easy to get along with.

HappyPriusOwner57

15 de jul. de 2016

I've been a customer at Germain since 1999, and it's the quailty of the Toyota cars that brings me back, of course; but the reason I keep choosing Germain is because of the great people who work there. I've worked with Kent Artusi the last three times I've bought my Prius in for its maintenance visits, and he's always so friendly and easy to work with. Thanks for your help, Kent - see you in six months! :-) Also, Adam Castin, who sold me my Prius in 2014, came over to say hi and spend a few minutes catching up while I was waiting for my car. That's why I will always come back here - people actually remember you from 2 years ago! Thanks, Adam - see you when the lease is up on the Prius!

Disappointed in a dealership we've used for years

8 de jul. de 2016

We strategically scheduled an appointment for a Tuesday night at 5:30 knowing that we wouldn't face the crowds of the weekend when purchasing our car. Our salesman Kenny had already spent time with us during a weeknight before we arrived so we knew which car we were buying and were already sold on the car. Kenny was fantastic. We were only there to buy it. We didn't leave until 9:30! What is worse is that when we became upset about the wait, there was an excuse made that there were only two people who could do what we needed done and there were several people before us and "Kenny should have told us this." Throwing a fellow employee under the bus is never good and if Kenny would have told us we'd be there until 9:30, the car would have been purchased at Toyota Direct. When we finally got to the back, because my husband is a physician (which they only knew from our financial document) the man actually said "This is for all of the times you've made people wait." I have never experienced customer service like that in my life. I think Germaine is doing well enough financially to hire more people to finish financial documents. We were paying them a lot of money and were treated like we did not matter. My son who lives out of town, was driving through Columbus and wanted to have dinner with us which was very important to us. We told him we would be done by 7:30 or 8 since Kenny told us he had a class at 8 and that is why we scheduled at 5:30.I will never go back to this dealership and would suggest if one doesn't appreciate being treated like an impertinent number whose time has no relevance, they would choose another dealership.

Mercy2013

3 de jul. de 2016

D'Lacy Stith, Jason Gregory and Luke Eastwood were top-notch!!!! They truly took an interest in making sure that I was getting the car I wanted, The professionalism, friendliness, efficiency and patience really made my car buying experience a lot easier and indeed stress free. I would recommend anyone who is interested in purchasing a car to definitely go and see these three gentlemen. Lillian Fields

sandra

24 de jun. de 2016

Luci Green made my visit feel so welcome I will come back any time. Her customer service is over any experience I ever had when I visit the dealer the last time, when I felt I was treated shot cut and rude.

Jennifer Wright

22 de jun. de 2016

I came in with my car for service. Had been looking for a new car the last several months. Omar was able to get me into a new car at my budget with all the bells and whistles I wanted in a new car. Very pleased! And it was so easy!!!

tiffany

21 de jun. de 2016

Jason Gregory was excellent! He made the stress of a car buying experience be none. He was very kind and patient. Everyone that I encountered gave excellent customer service and went over and above. thank you

Very blessed customers

21 de jun. de 2016

We had been to many other car dealerships and researched numerous car options over the last 6 weeks and had not yet found a car to meet our needs. We located a vehicle online at Germain Toyota and called to find out if the car was still available. Tom Lombardo answered our call and had the car waiting for us upon our arrival at the dealership. We had wanted to check the Carfax and service records and he had these in hand as well. We were beyond impressed with Tom's follow through of our questions as well as his knowledge of car mechanics. If he needed to obtain additional information from a co-worker Tom efficiently navigated the 'where'/'who' maze and promptly returned with an answer. We have had an excellent overall car buying experience. I would highly recommend Germain Toyota in the future to family/friends for the purchase of a new or used vehicle.

miahp

17 de jun. de 2016

From the time I called looking for a certified preowned vehicle, Jason Gregory took care of me. He got me what I wanted and now I'm a proud owner of a beautiful Toyota Corolla! Thank you, Jason!

DisrespectedCustomer

15 de jun. de 2016

I spent two hours working with Amanda Lobach trying to turn in my lease and get into another car. We agreed upon a payment that would work for me and she took the info back to financing. Eventually, Amanda came back stating that I would have to pay $100 more a month than what we agreed on in order to have the financing go through. At this time I let her know that wouldn't work for me and asked for my keys so I could go on my way.Instead of retrieving my keys, she goes to get Craig Niehaus. He begins to attempt to explain the reason for the increase in the payment, which was all contradictory of what Amanda explained. Once again, I let him know that payment would not work for me. His response was very unprofessional and disrespectful. I plan to discuss this with the appropriate management very soon.I asked him multiple times if I appeared mad or if I disrespected him in any way. He refused to answer any of my questions, so I asked him for his supervisor or manager. After initially refusing to give me the information I requested, he responds that Steve Germain is his boss. He writes down an email address for "rnewsomeatgermainmotorco.com." I ask who this person is and he states the General Manager. I asked why he told me Steve Germain and he ignores me once again.My experience with Craig Niehaus was by far the worst customer service experience I have ever had to endure. Craig should be careful of how he speaks with customers because I know most would not be able to keep their composure as well as I did.I'm looking forward to speaking with the appropriate management to discuss my experience in further detail.

katrinarees11

10 de jun. de 2016

This was the best experience I have ever had buying a new car! Amanda Lobach was awesome and made this purchase completely painless!! Very Happy!

Judson

10 de jun. de 2016

Was told they would trade out tires and then at the close of the deal they took it back. Will never buy from Germaine. We were so close to having a deal, but they went back on their word.

Happiness is no spin!

3 de jun. de 2016

I soooooo appreciate Luci Green. This was my first time meeting her and I was instantly comfortable and really appreciated her down-to-earth, no-spin, professional easiness.I also enjoyed meeting Asher Puri (Business Manager.) They are both "real" people, very professional, and you can tell they are committed to providing a great customer experience.

Kayf

2 de jun. de 2016

Our salesman was very appreciative for our business. Had an issue they are working very hard to fix. Will be back for our next purchase.

Rinababeey

29 de may. de 2016

This may be a little long so bare with me but kinda like the title says, if you really want to know about the company, this will help A LOT. So I'm fresh out of college and was riding around in a 2003 Ford Focus. My Ford is a little old to say the least. I fear when I ride on the highway, we're going to break down all the time. After I graduated, I was ready to get a new car to go with this new chapter of my life. I wasn't ready to get a new car financially but I was ready in every other aspect. So I was online and ended up calling Jason Gregory. Jason kept in touch and found me a 2015 Chrysler 200 (which is exactly the car I was looking for). When I finally came in to look at it, I was instantly in love. I test drove it probably about 3 times and before I knew it I was doing paperwork. Needless to say, I ended up leaving with the car.Well when I came back two days later to finalize things, I realized how high my interest rates were. And on top of this, I was having no trouble getting the title of the Ford Focus that I was going to trade in. At the end of the day, this meant even more money owed. After interest and the title issues, my payments were considerably high. This of course was not their fault but over the course of 6 years, I'd be paying for the car and another car with the interest costs. I asked Rob if there was anything I could do. They ended up giving me my Ford Focus back and took the Chrysler 200 back. Not many dealerships would care about their customers more than a sale and for that, I'm extremely greatful for them. I'm sure if I went to another dealership, they would have not handled the situation the same. And although I'm leaving with my Ford Focus and not the new beautiful car I wanted, I'm still thankful to of had the chance to work with them.Thank you Germain Toyota!

Emily

27 de may. de 2016

Colleen is awesome! She made car buying a truly enjoyable experience. Colleen made sure I got everything I wanted at a price I was comfortable with. I felt more like a friend than a customer.

nanaof2royals

26 de may. de 2016

I made an appointment with Jason, he was finishing up with another customer so we were in the waiting area Dave stopped by asked if we needed anything told a joke that got us laughing (most fun I've had at a dealership) Veronica stopped over to make sure Dave wasn't harassing us! While Jason was with the other customer I went on the test drive with Veronica & got a chance to check out all the features on the vehicle I inquired about. Jamie helped get the ball rolling by having me fill out the paperwork & taking care of my trade in, Jason tried to contact the finance company of my truck but they were closed so we decided to wait until Monday.While I was at work Jason got the information needed so once I got off work I just needed to sign the paperwork....so I thought, once I got there everything changed including the vehicle (for the good) Jamie noticed the mileage on the vehicle was incorrect so that changed the price but they had the same vehicle in a different color with the fancy push to start, I mentioned to Jason & Jamie that that vehicle was on my list that I brought in with me so good call & catch. Overall I'm very pleased with the service everyone is so friendly & helpful like a second family. I will continue to comeback & recommend Jason to anyone looking for a vehicle. Excellent customer service & very knowledgeable, thank you for taking the stress out of car buying!

jeremyvp

25 de may. de 2016

I worked with Jason on trying to find a used car and he did an incredible job to help find me the right car, as well as preparing it for me before I arrived. I ended up not going with Germain as a family member was selling their car and gave a steal that any dealer couldn't support. Not only was Jason great, but the sales manager, Bill, was equally as good. When I felt that things moved a little too fast, Bill reached out and advised me that they will go at my pace and help me get into the right car. Though I didn't buy from Jason/Bill/Germain Toyota, I would highly suggest any friend looking for a used Toyota (or any used vehicle for that matter!) over any other Toyota/used dealer in the area. Great service, quick response time, and the negotiation was seamless (they aren't trying to take advantage of their customers). // I know this may come off to some as a planted review from someone who wasn't a customer, but please take this review as truth. Go buy a car from Germain, I can already tell you won't be sorry.

Tom K

25 de may. de 2016

I was greeted promptly as I pulled into the service drive on Saturday, my request was written up and I was told it would be about an hour. Less than 30 minutes later, I was informed that my car was ready.

kyoli

24 de may. de 2016

Our salesman Jason Gregory was awesome and made initial contact by email, set up a time that worked best for us and made himself available all afternoon. He helped my daughter refinance her vehicle as well. The sales manager, Jamie and the financial manager Tony were also very helpful and made sure that we got everything we wanted!!!

Tmuldrow

20 de may. de 2016

I ended up at Germain Toyota by accident. I was on my way to another dealership, but they were closed so I decided to check out Germain Toyota. I met Veronica Azzalina and was immediately impressed. Veronica was very friendly and very easy to work with. She put me in a Toyota Camry that I absolutely love. I told her everything I wanted and she didn't stop until she found the car for me. She's also responsible for helping my son drive off the lot in a 2016 Scion. I feel like I found a new friend. She even gave me a ride to work while I got the tent, she arranged to have done, on my new car. She's the best hands down!!!Tiffany M

ryryu

12 de may. de 2016

I worked with Jason and the experience was great. He made the process very easy, we had an open honest interaction, and I felt good about our purchase. Will recommend him and Germain Toyota to others! Thanks Jason!

AZOLLO

27 de abr. de 2016

Found a Toyota Venza on the Germain website that I was interested in. Made an appointment with Brian Scott to see it. He was running late and talked to Jason Gregory who helped me out in the beginning with a test drive and answering questions. By the time we got back to the dealer Brian was back and handled the rest of the sale. I have nothing but praise for these two salesmen. From start to finish It was a great experience , Needless to say I bought the car ! Thank you Brian and Jason, I will recommend you to all my friends looking for a car

Trish1964

27 de abr. de 2016

Everyone was great! Had a scheduled test drive,car was waiting for us. They went out of their way to make it a good experience.

Paul668

24 de abr. de 2016

Purchased a used car for my grand daughter and had a wonderful and easy experience at Germain Toyota of Columbus. Jason Gregory was the salesman and could not have been nicer. No high pressure just lots of answers to my questions. The sales manager Bill Adkins put the final deal together with us and could not have been easier to deal with. Thank you all. Great Price, Great Experience and friendly friendly sales staff.

Brian

22 de abr. de 2016

Buying a car with Colleen was like dealing with a longtime friend. She made me feel very comfortable throughout the process and she worked very quickly with paper work and such to keep the process moving so I didn't feel like I was at the dealership forever. All in al it was a great experience with buying my RAV 4. I love the car and my time with Germain.

JMortonfamily

11 de abr. de 2016

After trying locally in Cambridge, Ohio several times to find a good priced vehicle and fair trade-in value, we found a good deal and great salesman at Germain Toyota. Thanks to Greg White for following up promptly with emails/returned calls and a fair price for our trade-in we came home happily with an almost brand new Corolla. We are very happy with our car and will purchase from Greg White at Germain Toyota again. It is worth the drive to get a good deal!! He is a super nice salesman and we are glad to support a Veteran.Sincerely,John Morton family

Kelly Merry

5 de abr. de 2016

Josh is a loving, knowledgeable, friendly, smart, and entertaining salesman. He helped me get into a car I Never thought I would own. I never felt rushed or anxious during the whole deal. He made me very confident in leasing my RAV 4 Negotiations were painless. Keep up the good work!! I will keep coming back !

Bob in Westerville

5 de abr. de 2016

I brought my 2009 Prius in for scheduled maintenance. My service advisor was Kent, who was friendly and helpful. He reviewed the service record and recommended one other service. I was in the dealership less than an hour and a half. Customer waiting facilities are very comfortable. Coffee is great!

lbracy34

28 de mar. de 2016

I had the best experience with Germaine Toyota. Everyone there is very professional and helpful. I have brought cars from them in the past and I will continue buying cars from them. Omar Jackson is a great salesman. I trust his advice.

Tim Christian

27 de mar. de 2016

Adam was a great salesman. Clayton will keep me coming back for service. Service Manger was very friendly and full of energy. Great experiences with Germain. Thank you.

Buckeyeblue

24 de mar. de 2016

Germain Toyota's Service Department is top notch! I was having issues with my vehicle, and had to bring it in. No time to schedule an appointment. Their schedule was booked, but they were able to squeeze me in! They were very quick and professional. The waiting lounge is very spacious, and the employees are very friendly and courteous. I highly recommend Germain Toyota for all of your service needs!

Cardguy1111

21 de mar. de 2016

Kenny is a loving, knowledgeable, friendly, smart, and entertaining salesman. He help us get into a new Camry. He helped watched our two children and helped entrained them. He is the man! Negotiations were painless. Keep up the good work!!

Nikolevp

20 de mar. de 2016

I have been going to this dealership for years. Both Reg service and collision. Both departments have gone out of their way for me...above and beyond. As far as oil change and Reg service...I wouldn't take my truck anywhere else. Always courteous and informative!

Rebma123

13 de mar. de 2016

Always a great experience when I take my vehicle for service at Germain. The staff is courteous and knowledgeable. I highly recommend this dealership as they consistently go above and beyond to ensure my satisfaction.

Margauex

6 de mar. de 2016

I have purchased three cars from this dealership and have had AWESOME experiences from the sale to maintenance and FULL customer service. Only complaint is that there's no longer a car wash. ??

grandma12

5 de mar. de 2016

I took my 2010 Yaris to the dealership for a recall problem and drove away in a new from factory 2016 Corolla. I am quite please with my purchase. Staff was great, my third purchase from this dealership.

Barbie1

1 de mar. de 2016

Talked with Mark on the phone. Made an appointment to check 2 minor parts. Mark found the right color seat belt part and both the mirror & seat belt parts were installed. I feel secure & remember to always use my seat belt and my rear view mirror now. Mark explained the problems and had the work done quickly. He is so informative, calm and friendly.

frankf42

25 de feb. de 2016

I bought my new car with Kyle and I would recommend him to my mother. He knows a lot about his industry and shares his knowledge so that you feel confident when you leave. The whole staff was wonderful from sales to finance to management and even the receptionists! Thank you so much! You have a customer for life.

Happy Toyota Owner

24 de feb. de 2016

I was greeted with friendly, smiling faces. I was able to test drive many cars without worry. I love the car I chose and would recommend Colleen Kofron to anyone needing a car.

Christi

16 de feb. de 2016

Great experience. Took care of my mystery service problem with a smile on their face. The waiting room was nice and comfortable and enjoyed talking with Benard. I would definitely recommend this dealership.

Jim

16 de feb. de 2016

From making the appointment, to reminders, to final checkout, I have always been impressed with the customer service and care provided by the staff.

JRM

13 de feb. de 2016

This is the second lease from Germain, my first Toyota was purchased from Germain. When Omar Jackson called to ask if I wanted to turn my lease in early for an upgrade I trusted him to have my best interest in mind (of course it would help him to). Omar was the sales person that I leased the other Camry from also. The process took less that two house, a record. I think one of the most important aspects of this process was that being a female and a senior citizen they did not talk down to me, I would have walked out had they. (I'm fussy about that) If I am still around when this lease expires I will be back, there is something very cool about having a new car. Ha My experience was positive but more importantly Toyota is dependable. Thanks again Omar and Tony (my finance "guy".

Gramma

12 de feb. de 2016

Great experience. Very clean waiting room and restrooms, very nice and accommodating staff. Would Definitely recommend this dealership. The service department delivered in a timely manner.

T. Crammer

11 de feb. de 2016

I drove an hour and half to purchase my new Toyota from Germain. They worked with me to find a fair price on my trade-in and establish the purchase price of my new vehicle before we even walked on the lot. When we arrived, my new Tundra was in a heated showroom and ready to go. Excellent overall experience!

Dj Thompson

8 de feb. de 2016

I was pre-approved by phone. I didn't have a ride to the dealership so the sales rep, Omar was kind enough to pick me up. Within two hours I was pulling off the lot with my new Toyota Corolla!!! My experience was great!!!

KCW

3 de feb. de 2016

The staff is very helpful, friendly and courteous.

Champale

2 de feb. de 2016

I went into Toyota to get an oil change, but came out with a new Rav4! I wasn't planning on getting a new car until I started talking to an employee. I would like to thank Colleen for being so helpful and knowledgeable....I've had it for a month now, and I have no complaints!

Harris081205

1 de feb. de 2016

I have purchased MANY cars from Germain. All staff have been nothing but friendly, knowledgable, dependable, and helpful. No matter the title of the employee my experience is the same. They are professional, will take the time to really learn what you want, help you locate it, and give you the best price and financing available. I HIGHLY recommend Germain Toyota of Columbus for all your car, truck, suv, crossover, minivan, all around automotive buying needs.

peterj

29 de ene. de 2016

I worked with Kyle when I bought my new 2016 Toyota Tundra. I wanted a truck that could haul stuff for my projects around the house and I needed a large cab for the family. Kyle helped me find a truck that solved both problems. This truck has it all-a sunroof navigation and leather seats! Kyle knew all of the ins and outs of the trucks and I felt that he really cared that I got the best deal. I will always be a Germain Toyota customer!

santacruzcleaning

29 de ene. de 2016

I needed a large vehicle for my cleaning company so after some basic internet research I landed on a 2016 Toyota Sienna van. When I stopped in to Germain Toyota of Columbus Colleen greeted me with a welcoming smile. She took the time to really listen and even offered some advice that was really helpful in making my decision. I have always had a good experience with Germain but this was by far superior! Thank you so much for your professionalism and guidance and you are right; I do love the heated seats!

Hutchinson

27 de ene. de 2016

Tom Lombardo went above & beyond in every aspect of Customer Service, awesome staff and awesome experience. We will be back for our next Vehicle.

Brenda7271954

26 de ene. de 2016

Awesome customer service I always driven a Toyota and since 1990 I have always had my Toyota serviced at germaine, I trust them and they stand behind their work and I purchased 2 cars from them a corolla and a Camry. Go germaine,,,,!,,,

Nanarox

25 de ene. de 2016

We went looking at cars - the sales staff was very friendly and low pressure. They listened to what we wanted and didn't try to upsale. The finance experience was just as painless.

RoyCarlaD

24 de ene. de 2016

On Friday, January 22, 2016, my wife and I went into Germain Toyota on Scarborough Blvd. We were looking to purchase a new vehicle. We wanted to trade the Toyota Tercel we'd bought new from Germain in 1997, for a new Corolla. We met with Omar Jackson, a sales consultant with Germain Toyota. Omar was polite, courteous, professional and very helpful. At the end of what was a very wonderful buying experience, we drove away with a 2016 Camry with a monthly payment less than most are paying for the smaller Corolla at other dealers. Kip Henry, the finance manager was a delight as well. We've had a relationship with Germain Toyota for 19 years and I must say their service dept is number 1. Our Tercel had nearly a quarter of a million miles and I must credit its longevity to the Germain service dept. This may not be important, but in our 19 years of stopping in for scheduled maintenance, I have personally met or seen Mr. Germain walking through the Toyota store on Scarborough Blvd four times, he has so many facilities what is the chance of running into him even once. On Friday, January 22, he was there shooting a commercial! So for the best car buying experience and best price shop Germain Toyota and talk with Omar.

Dan T

21 de ene. de 2016

The service staff is courteous, friendly and competent. The service is performed right the first time and the prices are reasonable.

rachelelizabethcarletonatgmail.com

12 de ene. de 2016

I've been going to this dealership since I moved to Columbus with my '13 RAV4. I've always had a positive experience! My wait time is always shorter than quoted, and the staff are always helpful and friendly to me. I've never had any issues with my vehicle (which is why I bought a Toyota, of course), but I am confident that if I did, Germain would be there to help. Zach was incredibly nice, and even covered my routine service for me.

hiedimom

31 de dic. de 2015

Hello my name is Rodney Waddle and Veronica has sold us two cars this year 2105 a 2015Honda and a 2016 Toyota corolla. Veronica dedication to her job and her customer service is unparalleled. Veronica is the best!

Sunshine2

31 de dic. de 2015

This was our second vehicle we have purchased with the help of Kyle! He always finds just what we want and need to fit our family and our budget. He makes the whole car buying experience much less stressful than with previous cars we have purchased elsewhere. And those were before kids. I will continue to use Kyle as my go to guy when in need of a new vehicle. I have also referred friends to him when they are looking.

Tom Thumb

30 de dic. de 2015

I was at Germain Toyota when the new facility was officially opened. It was very well attended. Great atmosphere that night! I have been back several times. The latest was 12/29/15 for a 18 mo. free checkup. The place was very clean and the people were still very friendly. I have two relatives working there at Germain, but this review has nothing to do with that little bit of information. I would (and have) take anyone I knew there to check them out (and hopefully they would buy a car from them)!

Happy Customer

30 de dic. de 2015

I was very interested in a Rav4, but didn't think I would be able to get into one because I had several months left on my current lease (a Nissan). I worked with Kyle Musselman and he not only was able to get me into a Rav4 but was able to get me into an upgraded model which I absolutely love. Kyle was very informative and not pushy at all. He wanted to make sure I was very happy with my vehicle. I love the atmosphere at Germain. Even when I bring my vehicle in for maintenance, the service people are so nice and get you in and out in such a timely manner. My family will definitely return to Germain Toyota for any new purchases, and will enjoy working with Kyle again.

Nick robson

30 de dic. de 2015

My family has been purchasing vehicles from Kyle for over 5 years. We love and support his work. Great experience every time! We will not visit another salesperson as long as he is selling cars.

CamryV6

30 de dic. de 2015

Veronica did a nice job of covering the vehicle and purchase procedure. She was friendly & very easy to work with. She answered all questions. Tyler explained & handled the finance & purchase. Every thing was smooth/trouble free.I would definitely purchase another auto from Germain/Veronica should the need arise.

deb

30 de dic. de 2015

Just want to say that Veronica was so amazing to work with, went out of her way to do all she could to help me get what I wanted. Thanks Veronica!! Deb Scholz

The Dude

30 de dic. de 2015

Kyle walked us through the process from start to finish with great care. Felt very comfortable with him as our salesperson. Will buy our next Toyota from him for sure.

Francis V

27 de dic. de 2015

I originally went into buy a car that I honestly thought was the best value for me but car salesman ended up showing me a car that was better all around for me as far as my needs and wants on the car were. Did the online quote and was contacted fairly quickly and salesman I was working with was very patient and willing to work around my schedule. Ended up buying a 2013 Camry SE which came cheaper and with less mileage than original car, so they look out for there people.

HappyCustomer

21 de dic. de 2015

Zach Fitzwater exemplifies professionalism and the kind of customer service representative that any dealership would want on their staff. After reading his resume and background, it's no wonder he is dedicated and committed to whatever he does. I am most grateful to Zach and the service personnel at Germain Toyota for getting me back on the road in little over an hour after I arrived. I was fortunate to be within a few miles of the dealership when my 2007 4Runner experienced a transmission issue while traveling Rte. 70E back to Western Pa. When I called the service dept. Zach answered and said "As soon as you can get here, we'll do what we can for you." Zach and the staff members were most accommodating in welcoming me into the dealership and keeping me updated with their findings. I was treated like my vehicle came from their dealership and the cost was more than reasonable for the services rendered. Thank You! Rob V. from Pa.

Mary Pat Purcell

19 de dic. de 2015

Omar was so easy to work with! After going through a bait and switch at another dealer I was leery and frustrated with the process. I explained to Omar what I did and did not want. He said he would hold the vehicle until I could get there. It was there as promised and I drove home with it that day. Everyone at dealership was polite, professional and respectful in a way seen to rarely these days. Love my car! Thanks to all of you a bid kudos on your dealership culture.

Michele

17 de dic. de 2015

This is my second purchase from Germain Toyota and my second positive experience with them. I was extremely happy with my 2012 Corolla (apart from the fact that I wanted the cool touch screen and back up camera). I got an email from Adam on their sales team telling me that they could offer me a new car with $0 down and no increase in my payments. My first thought was "yea right, I've heard that from other dealers before." Adam came through though - without any hassle I got a 2016 Corolla S plus, $0 down, no increase in payments. They were true to their advertisement! Throughout the process, Adam was efficient and awesome to work with. Kip on the paperwork/financing side was very thorough in his explanation about the extra warranties and services offered. He was also very efficient. Overall, I had very little down time from start to finish. I have previous experience with the service department (maintenance only, I've never had an issue with my car) and again they've always been fantastic. I will continue to be a loyal customer.

Michele

17 de dic. de 2015

This is my second purchase from Germain Toyota and my second positive experience with them. I was extremely happy with my 2012 Corolla (apart from the fact that I wanted the cool touch screen and back up camera). I got an email from Adam on their sales team telling me that they could offer me a new car with $0 down and no increase in my payments. My first thought was "yea right, I've heard that from other dealers before." Adam came through though - without any hassle I got a 2016 Corolla S plus, $0 down, no increase in payments. They were true to their advertisement! Throughout the process, Adam was efficient and awesome to work with. Kip on the paperwork/financing side was very thorough in his explanation about the extra warranties and services offered. He was also very efficient. Overall, I had very little down time from start to finish. I have previous experience with the service department (maintenance only, I've never had an issue with my car) and again they've always been fantastic. I will continue to be a loyal customer.

Pmoga524

17 de dic. de 2015

Adam Castin sent me an e-mail regarding trading in my 2014 Toyota Camry. I have often ignored those type of emails not knowing I was eligible to do so because I lease my vehicle. Adam made the transaction nice and easy and I was able to leave Germain in over an hour with a 2016 Toyota Camry. I appreciate all of his good work.

Beam1998

14 de dic. de 2015

Colleen was very helpful in getting us in and out. I contacted her by phone a few days earlier and she followed up quickly. She also was helpful in taking care of the many details to get us in and out quickly since we live 1 1/2 hour away from dealership. I also liked the no hassle feel and the product is dependable.

MinivanDad

14 de dic. de 2015

I came to the dealership as a first-time minivan guy. While I attempted the online chat and text with a salesman, it just didn't have the right feel...I wanted a personal touch. Being new to the area and state, I had to bring my family in while I shopped the vehicles. Colleen Kofron was the first one to greet me, and boy am I glad she did. Let me just say, it was refreshing to see the transparency she displayed during the whole experience. She readily admitted when she didn't have an answer to a question instead of making something up, and followed through by finding it later, and she asked the right questions to help me decide what I wanted and needed. Colleen was very knowledgeable about the minivan I narrowed the search to, and spent some quality time explaining what everything did in the cabin of the vehicle (there are a lot of buttons as I got a Sienna Limited Premium). All in all, this was the most pleasant and satisfying dealership experience I have ever had. Bar none. And it was because of Colleen Kofron. Thanks, Colleen, we love the new ride! (Bill Adkins on the finance side of things was also outstanding. He knows his role and was very helpful. Sorry Bill - didn't mean to leave you out!)

kg2814

9 de dic. de 2015

Worked with Omar for the second time. Very nice and easy to deal with. Asher was very thorough and made sure the financing went smooth.No complaints at all.

JeffB

29 de nov. de 2015

This is the second time I prrchased a vehicle from Omar. He knows his stuff, listened to my needs, made a recomendation, including cautioning me when I almost over bought. He put my needs first, and came up with a solution that surpassed my expectations. If you need a vehicle, and need an honest down to earth salesman, I encourage you to ask for Omar. You will bot be disappointed.

tC2016

25 de nov. de 2015

I recently purchased a new car at Germain Toyota of Columbus, and it was by far the best customer service I have seen. My salesman was Omar Jackson. Omar is truly one of a kind, treats his customers like family, and takes the extra mile. He also shows that he cares. Also thank you to Rob McClurkin and Tony Turner for all you did. This dealership takes that extra step to make sure you (the customer) are 100% happy. I would recommend this dealership to anyone looking to purchase a new or used vehicle.

Prius123

24 de nov. de 2015

I recently purchased a new car at Germain Toyota of Columbus, and it was by far the best customer service I have seen. My salesman was Omar Jackson. Omar is truly one of a kind, treats his customers like family, and takes the extra mile. He also shows that he cares. Also thank you to Rob McClurkin and Tony Turner for all you did. This dealership takes that extra step to make sure you (the customer) are 100% happy. I would recommend this dealership to anyone looking to purchase a new or used vehicle.

GHord

13 de nov. de 2015

I purchased a 2015 Avalon XLE that had 22K miles on it. The car is beautiful and I have been very happy with it, so far. However, the entire deal was soured when I was told that my car came with floor mats - although they could not find them the day I purchased the car. Fast forward 3 weeks; my sales person, Chris is no longer with the dealership, the used car sales manager tells another salesperson to tell me that the car didn't come with mats. I ask the salesperson if they were really going to ruin the experience over a pair of $200 car mats. He tells me "no, they are really more like $100". And NO - they are not going to provide them.It tends to be the little things that ruin a businesses reputation - and this is a small thing. I have multiple cars from Germain Toyota -3 to be exact. 2 new and this used one. Based on this small thing I will not only never buy another car from this dealership - I am going to tell every person I know that is the market for a new car to go elsewhere.Shame on you Germain Toyota.Disappointingly yours;Greg Hord

Angela Newland

11 de nov. de 2015

This past Friday I was in need of a new vehicle as my old van was sucking money out of my pocket as fast as I could put it in with its many, many needed repairs. I was done with that business! My very good friend recommended that I go to Germain Toyota and talk to Norm. So, that I did. I couldn't be more pleased with my experience. I walked in and sat down with Norm and told him my circumstances, which were grim to say the least. With negative equity in my van, I wasn't sure what they would be able to do for me. Well, Norm worked his magic and, lo and behold, I was able to lease a brand new Camry! I have never had a brand new car before. To say that I was excited is an understatement. Now I have to be honest and say that my monthly payments were a bit higher than I wanted them to be, but that was because of the negative equity in my van and I really didn't have many options to deal with that. Norm and the other gentlemen that I worked with that evening were incredibly nice and I appreciate all that they did to help me get in a new vehicle before bad weather gets here. I now know that my children and I will be safe and I don't have to worry about breaking down on the side of the road in an old beat up van. Thank you Germain Toyota for doing for me what that other dealership wasn't able to do. I will be back!

T0y0tarocks

10 de nov. de 2015

To date, my family has purchased 5 Toyotas over the past 16 years at Germain. Mom is still driving her 1999 Camry, sis loves her Solara and my son couldn't live without his big Tundra that he uses for camping and hunting. For that reason, I went to Germain to buy my "retirement car" - a beautiful Camry that I'm sure will last me many years. Then a few weeks ago when my daughter in law's vehicle literally died, I called Norm and we decided to go shopping. In a matter of hours she became the owner of a RAV4 -- and she loves it! Germain has wonderful sales folks and Norm is among the very best! Thanks again Germain.

teriangeletti

7 de nov. de 2015

I was noodling the decision to pay off my car or leasing and accidentally hit "all" when I did an internet inquiry. Everyone did contact me and I was overwhelmed!!! Amanda was so nice and answered all of my questions and was willing to let me come in and just run the numbers and look at all of my options. I appreciate that because I run like crazy from hard aggressive sales :0) Anyway, she spent time with us and let us see all of the options. We were able to make an informed decison that was best and we have a wonderful car for the trouble. I can not recommend her enough. Amanda and the team were wonderful and I will definitely give them my future business.

Don

6 de nov. de 2015

Amanda did a great job of listening to me on what I wanted and did a great job of fitting me into the new 4 Runner. No pressure what so ever.

firsttimecar

31 de oct. de 2015

Just had my first leasing experience with Germain Toyota. There were ups and downs but overall had an excellent experience here. Germain ended up quoting me a higher lease price than another dealership for a 2016 Corolla. I was able to negotiate (after half an hour) to get the same rate as the other dealership and decided to settle on it due to location of this dealership (close to my home). I then received a call from another dealership saying they would upgrade to the S model for no charge. I felt terrible at this point, because while I did get an excellent deal, I could have gotten a better offer (thank human nature for having grass greener on the other side). I discussed with Mark who touched base with the general manager and was told to come next morning to get things "fixed."I came in the next day and was greeted by both Mark and Rich. I was hoping I wouldn't have to spend 2-3 hours discussing and trying to negotiate the offer again. Instead, Rich already knew of the situation, and told me he would upgrade me to the S model without charge. He was fantastic, easy, and wanted to make sure I was satisfied with his service.I just wanted to thank Rich and Mark for the great work that they put into the dealership. I noticed that Rich responds to people's reviews, good and bad. It takes a good boss to do that - and he was great to work with. Thanks for helping me with the lease!

dontab77

22 de oct. de 2015

Our experience at Germain Toyota was awesome. Dre was a pleasure to work with, We felt as if we had known him for years. He went the extra mile to make things perfect for us, I would definitely buy another car from him.

jb

14 de oct. de 2015

I had my car in for repairs. The service team worked hard to get it paid for by a Toyota enhanced warranty to save me money. When I was considering a newer car prior to realizing the repairs were affordable, I got excellent service there as well.

BMon876

1 de oct. de 2015

I worked with salesperson Luci Green at Germain Toyota and will definitely do business with her again in the future with other vehicles for my family. She worked very hard and went well beyond the call of duty and was not only diligent and professional, she was friendly and honest as well. I am very much old school with how I deal with things and appreciate people that are upfront, honest, and genuinely helpful because they care about doing a good job and right by their customers. At no point did I feel pressured into purchasing a vehicle that was priced above my means nor did I feel harassed or annoyed like I did with some "persistent" individuals at other dealerships that bombarded me with calls and generalized-mass emails. I didn't buy something the first day I went to the dealership, but when they had the vehicle I was looking for, I went straight to Luci Green, and she got a deal together that was done quickly and well within my budgetary means. I was treated fairly and with respect by Luci Green and the other employees of Germain Toyota and will definitely do business there again.

BMon876

1 de oct. de 2015

I worked with salesperson Luci Green at Germain Toyota and will definitely do business with her again in the future with other vehicles for my family. She worked very hard and went well beyond the call of duty and was not only diligent and professional, she was friendly and honest as well. I am very much old school with how I deal with things and appreciate people that are upfront, honest, and genuinely helpful because they care about doing a good job and right by their customers. At no point did I feel pressured into purchasing a vehicle that was priced above my means nor did I feel harassed or annoyed like I did with some "persistent" individuals at other dealerships that bombarded me with calls and generalized-mass emails. I didn't buy something the first day I went to the dealership, but when they had the vehicle I was looking for, I went straight to Luci Green, and she got a deal together that was done quickly and well within my budgetary means. I was treated fairly and with respect by Luci Green and the other employees of Germain Toyota and will definitely do business there again.

Priusguy

27 de sep. de 2015

On September 18, I was driving from Cincinnati through Columbus and my maintenance light came on in my 2014 Prius. I called Germain and was told to stop in. Shaun Cumston took me right in, solved the issue and had me back on the road. All without an appointment.

Judy3578

27 de sep. de 2015

Luci Green, was such a pleasant person to deal with, very knowledgable of the product. Listened very well to match me with my 2016 Camry. Karen T

Toyota

27 de sep. de 2015

Shaun got my vehicle in quickly and all the work was performed in a timely manner. He was always very polite and informative throughout the process

steve1234

27 de sep. de 2015

Shaun Cumston provided the best customer service that I have ever received. I would highly recommend Shaun and this Dealership to anyone. Shaun took excellent care of me and my car.

Big KFC

26 de sep. de 2015

Great Service and excellent customer lounge area. Very nice and informative about your vehicle. I would not trust anyone else with my vehicle.

Tiffany 35

26 de sep. de 2015

Very friendly and helpful service! Handled my issues in a timely manner and he explained what they were doing very thoroughly. I felt like he cared about my issues. I will definitely recommend this shop.

sheri

22 de sep. de 2015

I recently took my 2014 Camry into Germain Toyota on Scarborough Blvd. and was so pleased with the efficiency, cleanliness and thoroughness of the work.

Shearl

19 de sep. de 2015

Set out to find the best options for me regarding purchase or lease. Omar made my experience so easy and answered all my questions and removed any doubts I had in getting my 2016 Camry. LOVE IT! Thanks Omar and Germaine for the great experience.

Shearl

19 de sep. de 2015

Set out to find the best options for me regarding purchase or lease. Omar made my experience so easy and answered all my questions and removed any doubts I had in getting my 2016 Camry. LOVE IT!Thanks Omar and Germaine for the great experience.

LISA B

12 de sep. de 2015

i WOULD LIKE TO SAY THAT MY FAMILY HAS BEEN BUYING CARS FROM LUCI FOR MANY YEARS. SHE IS AMAZING. SHE ALWAYS LOOKS OUT FOR HER CUSTOMERS. SHE WILL GO OUT OF HER WAY TO MAKE HER CUSTOMERS HAPPY WITH THEIR PURCHASE. SHE ALSO CALLS TO THANK US FOR OUR BUSINESS AND ASKS IF WE NEED ANYTHING. ITS NICE TO HAVE A SOMEONE WHO CARES FOR THE PEOPLE. ALSO WANT TO GIVE A SHOUT OUT TO TONY TURNER. HE WAS VERY PLEASANT AND HELP ME WITH ALL MY QUESTIONS AND MADE THE PAPERWORK EASY AND FUN.ALSO WANT TO THANK THE SALESMAN WHO HELPED REMOVE MY STICKER OFF MY WINDSHIELD. I DONT KNOW HIS NAME BUT HIM DOING THAT JUST SHOWS THAT TOYOTA IS THERE TO HELP THE CUSTOMERS THANKSLISA B

Jberry

10 de sep. de 2015

Got right in and right out!! Friendly great service crew!! My next appointment is all set too!! After a long work day it was nice having such friendly service!!

fisherman

3 de sep. de 2015

I usually do my own mechanical work - I taught auto-tech at Marion Franklin H.S.Since buying the 2013 Tacoma 4X4 new and it has factory warranty I decided to let the dealer do this work. I was pleasantly surprised when I was met by a service rep. Clayton - he listened to my "complaint" and processed the proper paper work to have the truck checked out - the only unfortunate problem was the fact that the problem had several service bulletins issued about the vibration in this truck - he explained this to me and I went home - 3 days later I went back and told Clayton to forget the problem and focus on the rumble in the truck - he took me to Ralph Cumston - Ralph drove the truck and stated he would get a new driveshaft for it - today 9//3/15 my truck is fixed . In less than a week the problem was solved and I am a happy truck owner - After completion of the work the service writer Robert finished up my experience - a really nice person !! If Steve Germain reads this I want to thank him for his excellent staff in the Fl/ dealership . My sister had a problem with her van and went to see if someone could help her solve the situation she had. Matt Shultz was there to help her - he went way above his job to get her problem solved - two and a half days ,he worked with my sister and I'm sure lost sales he could have made to help her out - she said if she ever buys another Toyota Matt will be the one she goes to - he is an outstanding person and I was glad to meet such a kind and compassionate man in your dealership Dan Truex

Nguy2015

31 de ago. de 2015

The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and very knowledgable.

memphis131766

29 de ago. de 2015

I bought a car from this dealer in 2012 and have had zero problems since. Great quality cars with quality care. Couldn't have asked for better.

Carguy127

29 de ago. de 2015

The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will go through from now on.

wheel28

29 de ago. de 2015

They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery.

Css

24 de ago. de 2015

The dealership was very accommodating to my search request and did a great job finding the vehicle I was looking for.

kyepie

7 de ago. de 2015

My husband and I had been searching for a 2007 - 2008 Jeep Wrangler Unlimited for a couple of weeks. We were very specific about what we wanted. We were unable to find one in our home state of Indiana within our price range so we began looking in Ohio. That's when we found the PERFECT one at Germain Toyota of Columbus. We immediately called. My husband spoke to someone (Marlon I think) that said he would call him right back.. but he didn't. My husband decided to call again in the morning. He spoke with Luci Greene. It was still available!! One down side was that they were not able to take a deposit over the phone to hold it for us. So after reviewing the Carfax and photos we decided to jump on it and purchase it over the phone. The process was very simple and they gave us a great deal on our trade in. The next day they DELIVERED it to our home, savings us the 3 hour drive. We realized after they left with our old car that we forgot our daughters favorite CD in the car. A quick email to Luci and she put it into the mail for us!

A 2015 Highlander Fan

31 de jul. de 2015

We have purchased many vehicles from Germain Toyota. This particular instance is the first time for a new car. We bought a 2015 Highlander. This has been one of the most enjoyable experiences for a purchase ever! Chris Davis, our salesperson, is genuine, knowledgeable, and a no-nonsense type of person. I trust him and that's huge this day and age. I think he always has had our best interests in mind while we shopped for a new car. Every person we have encountered over the years at Germain have been exceptional and outstanding. And that includes servicing our vehicles at Germain too. The new facility is outstanding and modern. I've had interactions with 3 service individuals over the past 4-5 months and each one has been courteous, friendly, but more importantly knowledgeable. They have always taken the time to answer thoroughly any questions I've asked them. When I bring a car in for service, and it's almost always been routine or scheduled maintenance, my car is taken, the service performed, and returned when promised. It doesn't get any better than that. My most recent visit at Germain was for routine service on two cars; an older 2009 Camry and an hour later a 2015 Highlander. When the Camry was completed I was waiting for my wife to bring in the Highlander and I was asking the service person a quick question and there was a knock on the glass wall separating the service kiosk from the sales area and I looked up and it was Chris, our sales person for the Highlander just saying "Hi." The best part is I was happy to see him!!! This has been a very positive experience and I'm happy to be a Germain customer.

LLG57

21 de jul. de 2015

I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he took it to the detail shop and had it cleaned for me.When the detail person brought it back to me, it looked like brand new.My entire experience was was exceptional. Thanks to all concerned.

BrianMDecker

19 de jul. de 2015

My Salesman is a young man Chris Davis. I found him to be very helpful in listening to what I wanted and working to find the Tacoma that would fit my needs. He knew when to be assertive and when to back off and let the situation develop. We had a minor problem develop after the deal was finalized on an option, but due to the relationship we had formed, we were able to resolve the issue with minimal financial pain to either party. I also had a good chuckle as my new work truck, being in the Nursery Business and the truck less than a week old, returned to the dealership to pick up a personal item left in my trade in. The truck was filthy and covered in mud and dirt. Chris just laughed as he handed me the returned item and said, "That's the way they should look, not all waxed and pretty!"As to the vehicle, I have 1500 miles on it so far without a single issue. I would highly recommend Germain Toyota, Chris Davis, and the Toyota Tacoma.It should also be noted that in visiting 2 separate Chevy Dealerships to test drive a Chevy Colorado, 2 separate sales associates either completely failed to respond to me or responded 2 days after a promise to get with me "before the end of the business day." If they worked on my sales staff at my company I would have a serious discussion with them about the definition of respecting the customer.

bingjeffrey93

11 de jul. de 2015

I initially bought a 2011 Hyundai Elantra from David Backherms, after having issues with it I was told that they'd fix it since it was within the return policy but I wouldnt be able to recieve a loaner car because they "dont loan cars at Germain." After talking to one of the managers I was able to get a loaner car no issue. I was then contacted by Mr. Backherms who stated that even though they didnt know what was wrong with the car they were going to send it back.After a 10 minute conversation, in which I told mr Backherms that I didnt want the car back if it wasnt completely fixed and that I wanted a full check up on the car, he told me they were still sending it back since they couldnt find anything wrong. 5 mins later David called me and told me that they found the issue and were going to fix it.After having more issues with the car, I spoke to the GM Greg and asked to get a new one since it was within 3 weeks since I had purchased my car. He Okay'd it which was very commendable but on the day I was going in to meet with them, they told me Greg couldn't negotiate with me because it was a busy Saturday, which I didnt appreciate.I eneded up picking out a Certifed preowned Toyota, during the negotiation process I was informed that I couldnt get my $1000 back that I put down on the car because they were going to lose that in transfer fees alone. They ended up giving me about 1800 off but after the $1000 I lost it only ended up being about $800 and although I feel like they should have done more for mee for all of my incoinvences I still believe I got a decent price on a great carwhich has given me 0 problems except for the tires which were not up to Certified standards and Germain Toyota gave me brand new ones for less than half price.I also wentg in for an oil change 3 months later, and it cost me close to $100. At that time I was also informed that they were no longer rebuilding the car wash that was a selling point in my decision to buy the car initaillyThe reason I waited so long to write a review was because I wanted to make sure I didnt bash Germain Toyota because the people were friendly and I still believe they are a great dealership however my purchasing experinces did not reflect that.

Jeff B

10 de jul. de 2015

Before I start let me say that I am not one who usually goes on and writes reviews online. I also am not some squeaky wheel, trying to get the proverbial grease. I am however a consumer who went into Germain Toyota and 3 months later finally walked out with a dependable car. Also, this is just my situation and this is in no way trying to lower the credibility of Germain Toyota, there are plenty of excellent reviews online and at points they went above and beyond for me and I am grateful for that. However, my car purchasing experience was anything but smooth, in fact it was hell. At one point I was in the Germain dealership at least twice a week. I walked in on December 28th 2014 and bought a 2011 Hyundai Elantra with 51,000 miles on it from David Backherms. I told Dave that I needed a car that would allow me to get and from school and something that would be reliable. During the initial transaction David told me he had worked with Germain Toyota for a few years and seemed to be pretty knowledgeable about the car and got me in and out of the dealership fairly quickly, this was also aided by the fact that I didnt haggle too much as I felt the price was fair and also I was on a time crunch. Within 3 weeks the brakes began to make a crunching sound and the car wouldnt always start on the first try. I called David and he told me to bring it in as it was still within the initial dealership warranty of 60 days and 2000 miles. I obliged and when I got there, David told me hed send it off to service for me and get the brakes resurfaced. I thanked him and asked him about a loaner car as this process wouldnt allow me to do my daily functions without one. David told me they didnt give out loaner cars and I would have to either rent a car, for $35 a day or see if my parents could drive me around. I didnt think that was the truth and ended up speaking to Rob McClurkin later that week. He told me that it sounded like it was an issue with the starter and he then proceeded to set me up with a loaner car, no problem. When I told David about this he told me he didnt know they did that, and that he should have asked. Fair enough, everyone makes mistakes, no biggie. Later that week Dave called me and told me that they could not find out what was wrong with the car and that they were going to send it back. I told him that I didnt want the car if they didnt fix it and he told me they didnt find anything to fix, after a few back and forth sessions of this I asked Dave to speak to a manager and I was given the run around about how they wouldnt be able to do anything about it and so forth. I reminded him that they were the ones who got me a loaner car when he told me they didnt loan out cars. We had a 10 minute conversation and I ended it by telling him, if they sent the car back, unfixed that they could keep it and Id like a different one. Our call ended at 12:56pm, David called me back at 1:01pm and told me they found the problem and they were going to fix it. What a coincidence. After getting my car back I had more trouble with it and I ended up having to swap it out, which was an entirely different issue within itself. Management was extremely difficult to get in contact with; I called Rob McKlurkin multiple times and didnt hear back for 2 days. The only time I would receive a call back from management was when I would call Greg, after which anybody who hadnt called me in the previous days would call me within the next few hours. On the day of the purchase I was told that I had to make a decision on a car that day, otherwise Id have to drive the Elantra back home until I could because they were losing money on the loaner car! The day I went in to chose another car, I was told Greg was busy and I wasn't going to be speaking with him directly. I felt like this was a bit disrespectful, since they were so courteous while I was purchasing the car and I felt like since the original car I bought was faulty that I should be a top pri

Alh1978

8 de jul. de 2015

Very impressed. Everything about our situation has created a denial anywhere else we have gone in the past year to try and trade our negative equity with bad credit. But our awesome funny nice salesman Kyle and our finance guy made it happen quickly, and Kyle was sincere and helpful from the start. Even the nice receptionist entertained my little ones for a long time. will gladly recommend them to anyone who needs help with financing and or wants a toyota.

Pharrell2

6 de jul. de 2015

I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to others.

steve, bev, 1999

1 de jul. de 2015

We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our problem fixed and we were quickly on our way. No judgments, no red tape, just friendly efficient service. Thanks, Clayton, for a great start to our vacation!

Damiso

30 de jun. de 2015

My wife and I were very lucky to have dealt with Marlin Black during a time when needed a car that fit the budget and my wife's needs. He was very helpful and worked hard to meet all the needs we requested.

v.f.

24 de jun. de 2015

We went looking for a good used SUV within a certain price range. The salesman took lots of time to show us the vehicles within our price range and safety features we wanted. We found the perfect fit for us and he took care of all the other important details. We are the happy owners of a great used vehicle that we feel will give us many more years of service.

vf, Pickerington, OH

24 de jun. de 2015

We went looking for a good used SUV within a certain price range. The salesman, Aaron Lieb, took lots of time to show us the vehicles within our price range and safety features we wanted. We found the perfect fit for us and he took care of all the other important details. We are the happy owners of a great used vehicle that we feel will give us many more years of service.

jessica136305

22 de jun. de 2015

This is the 3rd time that we have used Germain Toyota to purchase a vehicle. Luci Green has been our point of contact for every car we have ever bought. I was recommended to her when I made my first ever car purchase and throughout the years myself, my family members, and my husband have sought out Luci for our car needs.Most recently, Luci helped us navigate our new car purchase by answering many questions, understanding our price point, and walking us through the process. I felt that she was a true advocate for our needs and family---NOT JUST ANOTHER CAR SALES PERSON. She made us feel comfortable and not pressured into making a quick decision.I can't say enough about my experience and would recommend Luci Green at Germain Toyota and day.

camrylover

18 de jun. de 2015

I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier.

Ronnie061

17 de jun. de 2015

Everyone at the dealership was very nice and professional. Marlin was beyond helpful and made this process very enjoyable. I would recommend this dealership to anyone looking to purchase, new or old.

Bless

16 de jun. de 2015

Brian was great! Very polite and genuine! He found a car that met all of my needs and was very professional, I had such a good time purchasing my car that I wish I needed two or three more, just so I could go back! I definitely recommend Brian Scott if you are looking to buy the perfect car for you, at the right price! He will get it done! Bill Adkins was nice also!

SCUBAguy

6 de jun. de 2015

I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My customer experiences have been consistently positive during this time. However, during a recent service visit, I had a disappointing 'un-Germain' like experience. After sharing my experience with Ralph Cumston, I was very impressed with his ability to recover my confidence. Ralph listened to my concerns empathetically, he investigated them thoroughly and he responded in a very timely fashion. His resolution exceeded my expectation. I am pleased to say that my experience with Ralph has restored my confidence in Germain. I look forward to continuing my relationship with this fine locally owned business.

SCUBAguy

6 de jun. de 2015

I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My customer experiences have been consistently positive during this time. However, during a recent service visit, I had a disappointing 'un-Germain' like experience. After sharing my experience with Ralph Cumston, I was very impressed with his ability to recover my confidence. Ralph listened to my concerns empathetically, he investigated them thoroughly and he responded in a very timely fashion. His resolution exceeded my expectation. I am pleased to say that my experience with Ralph has restored my confidence in Germain. I look forward to continuing my relationship with this fine locally owned business.

shoshi

6 de jun. de 2015

I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a screw. I really appreciated that as I have never walked in without paying and usually quite a bit for service.

Rachino

5 de jun. de 2015

I normally avoid dealerships due to pushy salesmen but at Germain Toyota I didn't feel pressured and the salesman (Chris Wilson) was not pushy. It was a great experience for a first time car buyer. I walked away with a car but also walked away feeling pleased with my purchase. The environment was friendly and my salesman's personality (being kind, helpful, professional, friendly, and not pushy) really helped sell the car.

Carbuyer

5 de jun. de 2015

Stopped in to look at cars. Allison made the experience very smooth. We didn't intend on buying, but ending up driving away in a new car. Allison was professional, competent, kind, and made a lot of sense! Will be back to buy another car from her!

Rachino

5 de jun. de 2015

I normally avoid dealerships due to pushy salesmen but at Germain Toyota I didn't feel pressured and the salesman (Chris Wilson) was not pushy. It was a great experience for a first time car buyer. I walked away with a car but also walked away feeling pleased with my purchase. The environment was friendly and my salesman's personality (being kind, helpful, professional, friendly, and not pushy) really helped sell the car.

The Jack

1 de jun. de 2015

Great experience. The salesman (Brian Scott) was not pushy or overbearing. I was very comfortable with the overall transaction. After the sale, we found out the car didn't have a second key/fob and Brian made sure they got me one asap. Much appreciated. I love the car.

MT

30 de may. de 2015

Purchased a used 2011 Sienna today from Brian Scott and am very pleased. He was courteous, professional and friendly. Never felt uncomfortably pressured. Had my three daughters in tow and he was also very kind to them. Also dealt with Bill Adkins in Finance and he was extremely personable as well. All in all, a very smooth buying experience. Thanks.

Uncle Tom

28 de may. de 2015

This was a "Pit Stop" visit. First time using the service dept. since the new facility was opened. Everything was very clean, waiting area was like a fancy hotel lounge. Service people very accommodating. The fellow that helped me was named Robert Meade. Very friendly and prompt with my car.

fj cruiser

28 de may. de 2015

I took my FJ Cruiser in for it's 12 month service consisting of an oil change, tire rotation and general inspection. They were prompt in greeting me as well as the service. The service manager, Robert, was very cordial and helpful. He ensured my satisfaction and was a pleasure to do business with.

Donnie

20 de may. de 2015

I would highly recommend Allison Queen and Germain Toyota. Couldn't have asked for a better experience. Friendly, helpful and patient! The car we wanted was not on the lot and within 2 days she located it and had it ready for us. When we arrived to pick it up we were in and out in less than an hour! Not your typical car buying experience. Do yourself a favor, if you are in the market for a car give Allison a call!

Chris1961

18 de may. de 2015

Ended up here after an absolute terrible experience at Ricart. Veronica A. was wonderful! Cheerful, helpful, friendly, and even funny! Got the truck I wanted at a fair and honest price. The facility is great as well...free hot and cold beverages, a children's play room, and a well appointed and comfortable waiting area with a flat screen TV. I highly recommend.

Weppler

17 de may. de 2015

Tyson Murta was our sales person. Though new to the business, he was able to answer all of our questions. He was not pushy or impatient. We picked a day with pouring rain to shop, and he offered to bring vehicles to us versus walking the lot. We ended up upgrading and spending $5k-$7k more than planned but did not leave with buyer's remorse. Bill Adkins in the financing department explained the warranties. We never felt pressured. He did a great job of offering the services that fit our lifestyle and needs. He got us in and out quickly without making us feel like a number. Both Tyson and Bill shared stories about their families. It makes me more comfortable as a buyer to feel a personal connection. (Bill's first grandchild is one lucky girl with a car already!) Tony Shaw also helped get us in the door with a trade in value we felt more comfortable with over another dealer's offer.

Weppler

16 de may. de 2015

Tyson Murta was our sales person. Though new to the business, he was able to answer all of our questions. He was not pushy or impatient. We picked a day with pouring rain to shop, and he offered to bring vehicles to us versus walking the lot. We ended up upgrading and spending $5k-$7k more than planned but did not leave with buyer's remorse.Bill Adkins in the financing department explained the warranties. We never felt pressured. He did a great job of offering the services that fit our lifestyle and needs. He got us in and out quickly without making us feel like a number. Both Tyson and Bill shared stories about their families. It makes me more comfortable as a buyer to feel a personal connection. (Bill's first grandchild is one lucky girl with a car already!)Tony Shaw also helped get us in the door with a trade in value we felt more comfortable with over another dealer's offer.

awilder

14 de may. de 2015

Very nice and customer service was top notch. Every one I worked with was very friendly and they were quick to get us out the door and on out way with our car.

R & L GRAY

12 de may. de 2015

we drove 60 miles to deal at germain Toyota. we bought a used camry one day and returned the 2nd day and bought a new rav4. we had a great experience with our sales person luci green and the entire staff including the finance manager tony who is a wizard with finding good rates!. everyone was very friendly and helpful.when it comes time to buy again we'll be on our way to Columbus.

grateful

12 de may. de 2015

This was the second new Toyota we have purchased from Germain. Our Sales Consultant was Allison Queen and Business Manager was Asher Puri, both went out of their way to make this a pleasant and rewarding car buying experience. Allison was very helpful in explaining the features of the car we purchased and worked very hard to get us an exceptional deal. Second time we have worked with Asher, he is very professional and explains the paperwork completely. Both employees are exceptional individuals. Thanks Bill & Cindy

EssieTurner

7 de may. de 2015

I had just had a really bad experience with Germain Honda of Dublin before I arrived at Germain Toyota. I was in a grumpy mood and skeptical that I would find the car I wanted. I was greeted by a very sweet tiny blonde, whose name I didn't catch. She immediately greeted us and asked how she could help us. We told her we were looking into cars, used ones and she promptly introduced us to Chris Wilson. He was all smiles and very clean cut professional. I explain my bad mood and he immediately jumped to what I was looking for, our price range, our credit and what we looking to do for a per a month payment. He ran to ask his boss what he could do for us. He came back with 2 keys, and I don't know if he was reading our minds or not but he took us straight to the regular prius, not the c. (prius c is smaller and my husband is an extremely tall man). I fell in love with it. He wasn't pushy, but knowledgeable. He was very pleasant during the test drive. Just chatted with us and made me feel calm. I got a really good vibe from the car. He pointed out cool little tricks that the other dealership hadn't. He just made the overall experience wonderful. He let us take our time looking at it (every nook and cranny). When I hinted to my husband that this was the car, we noticed it was out of our budget but he assured us it would be within our monthly budget. We went back inside and it all felt like a whirlwind. He filled out the app for us which I secretly loved because I hate filling out papers. Within 20 minutes I was ringing their ridiculous bell signifying that I had just bought a car. As ridiculous as it felt, Chris seemed genuinely happy for us (and not just because he had sold a car). We were then passed onto Asher Puri for our finance part. He was amazing, he was able to give us a deal of a lifetime with an interest rate my husband and I didn't think we could get. His boss Robert, although we didn't work with him directly, interrupted our finance session to pull Asher to the side to share an even better deal for us. Between Asher and Robert we walked away completely happy with what we were going to be paying. Asher kept the mood light while we discussed the hardest thing about buying a car and really made us feel like we were making the right decision. We were then handed back to smiling Chris who seemed thrilled to do the hand over of the car. Between these 3 individuals, they made us Toyota customers for life.

hiedimom

6 de may. de 2015

This was by for the best experience buying a car we have ever had. Veronica A. was crazy good and it was a pleasure to work with her she is the best!!!!!!

Amber H.

5 de may. de 2015

Veronica Azzalina was the best! I'd been saving up for the past four years for my dream car. She not only helped me find it but pointed out all the features the car had and helped me set everything up. I had FUN purchasing my car. Please ask for her if you are looking for a stress free experience. She has a wonderful personality and really gets to know you as a person to match you with the perfect car.

Corbasse

5 de may. de 2015

Yesterday I called Germain Toyota with a laundry list of repairs for a very nice, but neglected 2008 Yaris. Today it is shining like a top and purring like a kitten, without taking me to the laundry! Robert Meade listened to my needs and concerns. The work was quoted and completed within the day. Yesterday, the scheduler confirmed that the parts needed for two recalled items were in stock to prevent any service delays. Nice to have this car on the go! Thank you Robert Meade for friendly and helpful advice. Your clear explanations made decision making easier!

dustymcconnell

5 de may. de 2015

I had over $1000 dollars worth of work done to my wife's Camry. The work was done quick and efficient so we could get on with our day. Mr. Meade even wanted to schedule our next appointment knowing we always bring our vehicles to him to get serviced. I recommend speaking to Robert Meade to get your work done he is very knowledgeable when it comes to get your car serviced.

Amber H.

4 de may. de 2015

Veronica Azzalina was the best! I'd been saving up for the past four years for my dream car. She not only helped me find it but pointed out all the features the car had and helped me set everything up. I had FUN purchasing my car. Please ask for her if you are looking for a stress free experience. She has a wonderful personality and really gets to know you as a person to match you with the perfect car.

R Gordon

2 de may. de 2015

I'm not from this area, so I did not really know where to go to get my car service done. I heard about Germain Toyota and gave it a try. I really enjoyed the people I worked with, and they got everything done in a quick, efficient manner.

blakeandrews10

2 de may. de 2015

I got my car serviced at Germain about a year ago, when my car was having all sorts of issues. They were honest with me about what I needed to get fixed and what was not too concerning. I haven't had any issues since then. I felt very welcome walking in the door and will definitely come back for any further service I need in the future!

Robert B.

1 de may. de 2015

I had a great experience during my recent visit to the dealership. I'd like to specifically mention the great job done by Meredith Dargusch and Benard Ogbeide. Thanks again!

rrdx

24 de abr. de 2015

I drove 150 miles just to purchase a vehicle from this dealership. After speaking with the staff online, they had everything ready for my visit to the dealership. I was able to purchase the certified preowned vehicle at the price I was looking for. I could have easily purchased a similar vehicle in my hometown, I'm glad I visited this dealership instead.

customer0415

19 de abr. de 2015

I worked with Chris Wilson and was very impressed with his professionalism. He was extremely knowledgeable about the vehicle and very helpful. I did not feel pressured and he tried to speed things along, per my request. I am not one that likes to spend all day at the car lot and I feel I was able to get in and out in a reasonable amount of time. I love my Toyota and would greatly recommend Germain Toyota!

Brittany

15 de abr. de 2015

Germain Toyota is a great place to buy a vehicle. My salesperson was David Backherms however Brian Scott was also very helpful while David was finding the Camry I was looking for. After we drove the car they made the process very simple. I would definitely recommend them to anyone looking for a vehicle.

toyota

14 de abr. de 2015

I was at the dealer on 4/11/15 because I was stranded in Columbus with 4 kids and wife, due to a bad batteries that I just purchased over two month ago from Joseph Toyota. When I went to the dealer, I spoke with two men, one at the service desk and one at parts department and both nicely refused to help, unless I was setup for service. Before he can set me up for service I was able to switch it myself in less than 5 minutes with a pair of pliers, right on the parking lot. Thanks God I didnt send my wife. For what I went through on the road at 9PM with kids and wife, I was expecting the dealer to give me the best service I have ever got before. As a loyal Toyota driver of 25 years more than 8 cars I was very disappointed.

Susan

11 de abr. de 2015

Thank you, Germain Toyota staff, for helping me purchase the Prius I most wanted, and giving me a friendly, gracious, highly informative experience. Thanks for listening carefully, responding to me, and giving me options, without pressure. Thank you, Chris Davis, for walking me through the whole process with assurance (and for helping adjust the car to fit a short person). Thanks to others who kindly introduced themselves. I felt supported by a caring team--how often does a person get that? You're the best! --Susan

Susan

11 de abr. de 2015

Thank you, Germain Toyota staff, for helping me purchase the Prius I most wanted, and giving me a friendly, gracious, highly informative experience. Thanks for listening carefully, responding to me, and giving me options, without pressure. Thank you, Chris Davis, for walking me through the whole process with assurance (and for helping adjust the car to fit a short person). Thanks to others who kindly introduced themselves. I felt supported by a caring team--how often does a person get that? You're the best! --Susan

Resapeterson1988

11 de abr. de 2015

I have visited many dealerships and this is by far the best experience I've had . Friendly staff and very informational . They were able to work with my monthly payment budget to fit my needs !! I have already recommended them to a fellow co worker . Thumbs up germain !!!

TacoMan

9 de abr. de 2015

I worked with Marlin Black. He was great to deal with. I highly recommend him. You can trust what he tells you. I drove from NC to purchase a used car. Marlin is awesome!

Mark A.

5 de abr. de 2015

I stopped by the dealership to look at a used car to buy for my son's first automobile. His first choice had been sold the day before so Marlin located another car in our price range, and, after agreeing to repair some minor issues with the car, we purchased it. A good experience all around!

Kinesis

1 de abr. de 2015

We went into Germain Toyota due to a referral. There was no pressure to purchase. Chris Wilson listened to our needs and helped us to find the right vehicle (certified used). Everyone we came into contact with was pleasant. We referred a family member who purchased a new vehicle the next week.

cbboggs

25 de mar. de 2015

I came in with the intention of getting a used Prius and that is exactly what I ended up with. Marlin really helped get me what I wanted, great price and GREAT mileage.

connie

20 de mar. de 2015

I originally went to Toyota to meet with David in order to purchase a certified used van. David recently sold my son a Toyota Camry. He was so kind to both of us during the process. David introduced me to Omar who to my surprise and delight, was able to put me in a brand new van at a price my husband and I could afford. Omar was very helpful, knowledgeable, nice, and friendly. He is an outstanding sales consultant! I am very happy with my new Toyota Sienna. Bill quickly completed the paperwork with me and was nice as well. Thanks for making what I thought was impossible possible Omar. I so enjoyed ringing the cow bell! :) #Blessed!

Kyron

19 de mar. de 2015

Got my car for a good deal without being pressured Brian Scott worked with me and got my payments under 200 dollars the best dealership to go too.

josh

15 de mar. de 2015

Brian Scott was a pleasure to do business with, in fact the entire staff there seemed to genuinly like there job and everyone we came in contact with was very friendly and helpful. Brian listened to our needs and wants and delivered an amazing car at a great price, Smoothest transaction we have ever conducted,when we got to the paper signing Asher Puri was a joy, he explained all our options and made us feel like a friend rather than a customer...I will recommend Germain toyota to anyone i hear looking for a new car!!

josh17

15 de mar. de 2015

Brian Scott was a pleasure to do business with, in fact the entire staff there seemed to genuinly like there job and everyone we came in contact with was very friendly and helpful. Brian listened to our needs and wants and delivered an amazing car at a great price, Smoothest transaction we have ever conducted,when we got to the paper signing Asher Puri was a joy, he explained all our options and made us feel like a friend rather than a customer...I will recommend Germain toyota to anyone i hear looking for a new car!!

Disappointed

3 de mar. de 2015

I came across a Volkswagon that I was interestes in, so I did what is recommended and emailed the dealer to check availability. Two days later I receive an email that says "hi" nothing else. I respond back...nothing. Then I receive an email two days later that is titled "I am concerned" that is filled with specials, but nothing that relates to my car choice. I don't have time to sit and wait on hold anymore, so I assume the call is gone. Then the following week, (yesterday), I receive an email and call from Bernard, the guy who send me the "Hi" email, and he assures me the car is still there and I can come and check it out today. I ask about extended warrenties and such. I've already have a Carfax report and an appt at MAG to inspect it. I'm 95% sure I'm buying it. This morning I receive a follow up call from Bernard verifying our appt.Then I hop online to check if it has a tow hitch installed and can't find it. I contact the dealership again and they say it's been sold!! It was sold this weekend... So the entire time I spoke with Bernard on Monday, the car had been sold. Wow.... So they let a guy email and call clients who has not even been trained to verify the cars existance first?

Josh

27 de feb. de 2015

I was very pleased with the service and expertise of the salesmen and the business manager. Shawn helped me get money back on the car I traded in by helping me cancel my old dealers warranty. I was able to get a few hundred dollars back that I would have never gotten without his knowledge. I will be buying my next car from Germain Toyota!

mzsuziq64

27 de feb. de 2015

I picked out a 2012 Toyota Rav 4 online, and had to drive 2 1/2 hours to pick it up. Everyone I dealt with was excellent! They were understanding, friendly, helpful, and knowledgeable. The whole process was organized and problem-free. I have not had such a great experience at any other dealership, and I will return to Germain Toyota for any vehicle purchase in the future. My salesperson was Luci Green, and she was awesome! Thanks also to Bill Adkins in the business department!

Token

26 de feb. de 2015

Greg Neutering was my sales associate and I was very impressed with the service. He listened to my needs made it easy to process, over all the best experience I have had at a dealership.

Paulallen58

26 de feb. de 2015

Best service by far!!! I had been looking for my dream car for over 2 months, I couldn't find any dealership that would actually work with me. These people know how please their customers. I would recommend this dealership to everyone. Thank you for my new Chevy Sonic LT!!!!

mrspenn12

26 de feb. de 2015

This is my SECOND time purchasing a vehicle with Germain Toyota! I kept my business cards from the first purchase for my Sales Associate Brian Scott and Robert McClurkin because I KNEW when I returned in the future I wanted to work with him specifically!! As you know, the car buying process can be time consuming and tedious, but dealing with him the process is always smooth and done in faster than expected! Not only has he assisted me with my car dealing process, he has also helped my daughter! I always refer people to him and the Dealership! I DROVE OFF the lot in the car I was hoping for (with ALL the bells & whistles..including the color)! I am completely satisfied ALL ACROSS THE BOARD!!! Even though the deal is done, I can call and he is always willing to go over and beyond!!!!

KC&RN

25 de feb. de 2015

In August, 2014, our 4-Runner lease was up and we really hadn't been able to decide what to do, especially considering we had high miles, drove it a lot more than we thought we would! To help us filter out of our predicament, we requested Leo Treadway, the same rep that brought us to our 4-Runner to begin with. We almost couldn't imagine working with anyone else (although, the rep who showed us other used vehicles as we debated was also VERY nice and informed!) When we went back to make our final decision, Leo took our current situation into consideration and after a lengthy discussion about options and studying other vehicles as well as the merits of keeping our own, we finally decided to BUY our 4-Runner. Leo then helped us determine our need for warranties, explained the different loans and various terms we had to choose from and offered his recommendation. At the end of the day, we drove away in our beloved 4-Runner and as of this date, found the warranties he recommended have already come in handy - we do put on a lot of miles! Another outstanding round of exemplary customer service by LEO TREADWAY. Make no mistake, Leo is why we will be coming back! Thanks again, Leo, we know you'll never let us down!

KC

25 de feb. de 2015

This review reflects service we experienced from Leo Treadway back in August of 2011. We were looking to purchase or lease a Toyota SUV coming from a Durango. Leo spent a number of hours with us, asking probing questions and showing us specs and vehicles, all of which he used to arrive at his recommendations for a 4-Runner while also showing us other vehicles and options we had burning questions about as we finalized our choice. By the time we were finished, he was able to locate a 4-Runner in the color we chose with most of what we were looking for, worked with us on a lease price and had arranged to have the options added we required to the one he found. He was very well-informed, extremely professional and personable, easy on the eyes- what a winning combination. A true pleasure to work with. As many questions we asked and back and forth between option we went with him, his responses were knowledgeable, articulate and his demeanor remained friendly and patient. As first-time leasers, we had a TON of questions. We walked away with a vehicle that suited us and that we enjoyed - he also helped us when we ran into (user error) questions shortly after we took it on the road. It is no surprise to us that he garners 5-Star reviews, ours is far overdue! Thank you, LEO TREADWAY, for a terrific first impression and experience of the Germain Toyota dealership. :) :)

jerryjess99

25 de feb. de 2015

Brian was wonderful to work with! He was professional, didn't hassle us, and got us exactly what we wanted with the right price!! Thank You Brian I wish it was always that easy!! I would definitely recommend to a friend and purchase there again!! :)

KC

25 de feb. de 2015

In August, 2014, our 4-Runner lease was up and we really hadn't been able to decide what to do, especially considering we had high miles, drove it a lot more than we thought we would! To help us filter out of our predicament, we requested Leo Treadway, the same rep that brought us to our 4-Runner to begin with. We almost couldn't imagine working with anyone else (although, the rep who showed us other used vehicles as we debated was also VERY nice and informed!) When we went back to make our final decision, Leo took our current situation into consideration and after a lengthy discussion about options and studying other vehicles as well as the merits of keeping our own, we finally decided to BUY our 4-Runner. Leo then helped us determine our need for warranties, explained the different loans and various terms we had to choose from and offered his recommendation. At the end of the day, we drove away in our beloved 4-Runner and as of this date, found the warranties he recommended have already come in handy - we do put on a lot of miles! Another outstanding round of exemplary customer service by LEO TREADWAY. Make no mistake, Leo is why we will be coming back! Thanks again, Leo, we know you'll never let us down!

sdm1

24 de feb. de 2015

This is the second purchase with the dealership. Each time Marlin has helped me. I just cant explain his wealth of knowledge. I was driving a 2008 Camry LE and he was able to take my high % rate, get it lowered and get me into a 2015 toyota corolla. I just love my car. I down sized because of the gas prices but my Camry got good gas milage also. I got bumper to bumper warrenty and I can not say how pleased I am. Happy customer. As long as Marlon is working for Germain I will NOT buy my cars from anywhere else. I will be back in two or three years for upgrade. Thank you Germain I love this place, YAY for you guys!!!

Brittany Eddy

21 de feb. de 2015

From the first time I called and spoke to Jody, I was treated with care. I asked to work directly with Marlin Black and Jody still provided me with exceptional customer service. Marlin was professional, very informative and down to earth. ....then we went back to Leo in finance who even further knocked the ball out of the park for us, as he was equally informative, professional and personal. Toyota overall has created a lifetime customer and it can only be credited to the exceptional customer service I received at Germain Toyota of Columbus. I was nervous as it was my first car purchases directly from a dealer but this team made my experience seamless! My husband and I will definitely be back and referrals are a no brainer--it just makes sense to send people to the best. Thank you all so much! God Bless.

Larry

17 de feb. de 2015

I have had great success working with Marlin Black for the purchase of my last 3 used cars. The buying process was fast and smooth. I like the way they are willing to deal on a car that's been on their lot for a month or two. I will be back again sometime in the future for the purchase of another new or used car. THANKS MARLIN & GERMAIN!

Happy Cust. 2

6 de feb. de 2015

Marlin Black was very helpful during the whole car buying process. He is personable and did a good job answering my questions and phone calls. He followed through on everything he said. I would highly recommend working with him. It was a good experience.

Happy Cust. 2

6 de feb. de 2015

Marlin Black was very helpful during the whole car buying process. He is personable and did a good job answering my questions and phone calls. He followed through on everything he said. I would highly recommend working with him. It was a good experience.

tphillips

5 de feb. de 2015

Brian Scott and the used car sales mgr. Greg Coby treated me like I was their only customer. First class treatment from the moment I walked in until the deal was done. Then after the sale, I was treated with more help than I have ever had at any other dealership. I will send anyone I know who needs a vehicle to Brian and Germain Toyota. By the way-- I love my RAV4!!

Pharrell2

3 de feb. de 2015

It was a pleasant experience working with the salesman Brian Scott, because I had not planned on purchasing a car. The new car I elected is suitable for me and was in excellent condition. Brian took the time to answer all my questions and worked very hard to meet my requests. After completing the paperwork on the purchase. He took the time and assisted me with features on the car. My over experience was great.

Happy Customer

30 de ene. de 2015

This week, we purchased an Infiniti. Marlin Black was FANTASTIC!! We are very impressed. His business acumen is unmatched in auto sales; he has the ability to assist you with everything from finding the right vehicle to fit your needs to leading you through the financial process and more. He practices exceptional customer service and he is not pushy or dishonest. Mr. Black is a great communicator and negotiator who goes the extra mile to take care of customers even after the sale. He does not treat people as if they are just another "sale" for the day. He shows his customers respect and does not try to force them into anything that they are not comfortable buying. He carefully listens to what his customers are saying and he explains things to them thoroughly when questions arise. Mr. Black does not make you feel rushed, coerced or lied to. When we left the dealership, we were extremely happy with the vehicle we selected, the price paid and the care we were shown. Whether you are simply researching vehicles, or if you are ready to drive something off the lot today, you will NEVER be disappointed working with Marlin. I will definitely be a repeat customer and will recommend him to my family and friends. I have purchased many cars in the past but the personal attention shown by Mr. Black has set the bar very high for any salesperson I encounter in the future. He has demonstrated the fact that it is possible for dealer representatives to be customer-focused and successful at the same time in auto sales. Thank you for everything! We appreciate it and are excited to work with your organization again in the future.

jmontgomery229

29 de ene. de 2015

I worked with David during game my visit. I really enjoyed him. He took his time, answered questions, and did not try to pressure me too hard. When it came time to talk numbers, he was willing to work with my budget within reason. I love my new car!

Rhi Lewis

28 de ene. de 2015

We had been to almost every dealer in Columbus with no luck at finding what I wanted in a budget friendly option. I was pleasently surprised by the used options listed on Germain's website so I decided to go in to look in person. David Backherms was absolutely wonderful in helping get us into a car with everything I wanted and more. They fixed everything we asked them to and were able to meet us on my trade in value. I know we will be back here for our next car purchase and will recommend to anyone we know who is looking for a new or used car! Thanks to David, Leo, and the rest of the Germain team on making my first car buying experience a wonderful one!

banders9

27 de ene. de 2015

I cant say it well enough but my experience today was incredible. My salesman Tony Shaw started by returning my call a week ago. I explained my health issues and he completely understood and was very understanding and made sure that he kept on the look for me. He showed absolutely no pressure and went out of his way to help. I expressed my interest in one particular car and he made sure not to sell it out from under my feet since i am currently living in Cincinnati. I highly recommend this gentleman for anyone. On the financial side Asher Puri was outstanding. I was a cash buyer and he facilitated everything quickly. Highly recommended dealership.

rhileigh

27 de ene. de 2015

We had been to almost every dealer in Columbus with no luck at finding what I wanted in a budget friendly option. I was pleasently surprised by the used options listed on Germain's website so I decided to go in to look in person. David Backherms was absolutely wonderful in helping get us into a car with everything I wanted and more. They fixed everything we asked them to and were able to meet us on my trade in value. I know we will be back here for our next car purchase and will recommend to anyone we know who is looking for a new or used car! Thanks to David, Leo, and the rest of the Germain team on making my first car buying experience a wonderful one!

Thankful Maureen

26 de ene. de 2015

I love the Germain family of businesses and have bought 7 cars in the last 12 years all from Germain. I walked into Germain Toyota to find a used car for my son. I met with Chris. I was very direct about what I wanted. I had searched the website and had a list of cars I was interested in. Chris made sure I saw every available one, test drove anyone I wanted and there was no pressure to purchase anyone. He worked with my specific interests and I had the car I wanted at the price I wanted in no time. Totally professional, Chris made the car buying experience effortless. I will always buy Germain. And Rodrica had me out in no time as well. Thanks.

nun

24 de ene. de 2015

I was pleased to deal with two employees who were super nice - Omar Jackson and Shawn DuBoe. Omar helped me find the car I wanted and helped make the deal happen, and Shawn patiently explained all the details!

Audrie mc

23 de ene. de 2015

Today I bought my first ever car. Going in I was very skeptical because my dad being a finance guy he had to get the exact deal he wanted or we walked out. Fortunately we walked out, but with my first car! I loved working with Tony and so did my father. Nothing but good quality service. Also working with the finance guy Leo was a great experience as well. I am extremely happy with my experience at Germain Toyota and I know I will be back once I am done with this car. I have already recommended it to my coworkers and plan on telling more people of my good experience. Wonderful service, made my first car buying experience great!

WWilson

22 de ene. de 2015

Tony was very helpful in the decision-making process of buying my 2011 Toyota Corolla. The process was easy and quick. I will definitely recommend my friends to Tony.

skaterjuggalette

22 de ene. de 2015

Went in just looking at a vehicle I was interested in, ended up leaving in it. The staff was friendly and helped me get the payments I was looking for. Alex was chatty and made the car buying experience fun. Asher made sure we understood what was going on with the financial part and was very helpful in the final process. Wasn't expecting to leave in a car but glad I did! Love my 2011 ford focus!!

skaterjuggalette

22 de ene. de 2015

Went in just looking at a vehicle I was interested in, ended up leaving in it. The staff was friendly and helped me get the payments I was looking for. Alex was chatty and made the car buying experience fun. Asher made sure we understood what was going on with the financial part and was very helpful in the final process. Wasn't expecting to leave in a car but glad I did! Love my 2011 ford focus!!

kado12

21 de ene. de 2015

I was looking for a car and marlin went out of his way to do just that. he got me into a new lexus es350 and the color as well as the car is awesome!!! I will definitely go back as well as send him more clients. thanks again!!!

Chris

21 de ene. de 2015

My girlfriend and I both just recently purchased vehicles from Tony Shaw, he made the experience very pleasing and was extremely helpful with our new purchases. I'm always open to directing people in his way when they mention needing a new vehicle. We were very happy with our overall experience and will be sure to return again for our future vehicle purchases. Thanks Tony!

Sam

19 de ene. de 2015

Thank you Germain Toyota of Columbus!!! I absolutely love my 2012 Scion TC, Thank you Marlin Black and Tony Hebdo for helping me find a vehicle that fit me. Wonderful staff, I recommend everyone to visit and ask for Marlin, And Tony.

Patti

19 de ene. de 2015

We were very impressed with the service we received at Germain Toyota. Marlin worked with us to find what we were looking for. Thanks to the finance department for working with us to find a deal we were comfortable with. Special thanks to Tony Hebdo for leading us to Germain.

Kelli

19 de ene. de 2015

Tony was very helpful during the car buying experience. He listened to our concerns and worked with us to make the purchase possible! Thanks again!

javierser01

15 de ene. de 2015

I had not purchased a vehicle since 2004 when I purchased my 4Runner. I was apprehensive to how I would be treated, but I must admit, Germain Toyota's Sales & Leasing consultant Jason Gregory did an outstanding job both during the sales and after by providing superb customer service. Needless to say Germain Toyota and their staff has restored my trust by providing an overall excellent experience.

Ladams12

13 de ene. de 2015

This was the first used car that I have bought from a dealer and I can honestly say that I was very happy with my experience overall with Germain Toyota. First and foremost we were greeted at the door and were immediately taken over to the sales associate we had been talking with earlier in the day. Alex was very knowledgeable and very pleasant to deal with. He went above and beyond to make sure that we got the price that we wanted and more importantly he worked hard to get us the perfect rate for our monthly payments. I will not hesitate to recommend Alex and Germain Toyota to anyone who is looking for a new or used car. Thanks for such a great experience!!!

Faceious

11 de ene. de 2015

So after 6 months of debating on getting a new Corolla I decided to lease with the help of Greg White explaining why it was i n my best interest. Greg White made my process so simple and easy to understand. I wish all car salespeople were like Greg. Thank You so much! See you in 3 years when my lease is up.Faceious

BUCKNUT

10 de ene. de 2015

It was time for a new car, so we scanned Germain Toyota's great website for a Camry SE. Being overwhelmed by Germain's stock, we emailed our long time salesman friend Greg White, told him we would be in for a new car with our color choices. As soon as we parked our car, Greg spotted us. He had our car ready for us to test drive. With Greg's help with the deal, Asher's speedy and efficient Business Office, we were out the door in record time, but not before Buddy the Business Mgr., could thank us, and take our picture with Greg and the new SE! What a pleasant shopping experience. This is our 18th Toyota purchase at Germain's. Previously, Shawn DuBoe in the Business Office, and Jim McClarren in the Service Dept. also made us feel like family at Germain Toyota. This is why we are repeat customers from Saint Clairsville!

Happy customer

8 de ene. de 2015

I came in to look at Some cheaper vehicles. David greeted me with respect and did not care I wasn't looking for a more expensive vehicle. Financing was a very stress free process.

Debby1975ataol.com

6 de ene. de 2015

What a way to celebrate the New Year! i am pleased I decided on Germain Toyota of Columbus to purchase my fourth Toyota. The 2015 Camry XSE is awesome but the customer service I received was PHENOMENAL! It was freezing cold outside yet Marlin Black took the time to answer every question (trust me I had a million of them too )as well as showed me every new feature imaginable talking as if the temperature outside wasn't an issue. I'm looking forward to having the referrals from my teacher colleagues being able to experience exactly what we teach our students-customer service speaks volumes! Thank you Mr. Black.

amcw16

6 de ene. de 2015

Thanks Aaron Lieb! Very straight forward dealer. Fast friendly service. Second car we have gotten from Germain. We will be coming back when we are ready for another car!

Steve H

5 de ene. de 2015

I was in the market for a new car but am "credit challenged" and am working on rebuilding my credit. I went to a couple of dealerships including the "worlds largest" here in the Columbus area and nobody could get me financed. at least without a huge down payment. I decided to make a drive to Germain and met with Austin in new car sales, I expressed my desire to trade in my current car, not go much over what I was currently paying and to have a zero down payment. I filled out their credit app and he came back a few minutes later and said I was approved and we went out and looked at some Corollas. We test drove a Corolla LE, which was fine but I was not sure and had an appointment at another dealership and told him I would get back to him. While waiting for my appointment at the other dealership I downloaded the Truecar app and it quoted me the Corolla S plus for the same or a bit less than the LE at Germain, I called him and he called me back in a couple minutes and said they could do it. I arrived back, we found the color I wanted in the S plus model and I drove it, I agreed to the terms and into the finance office I went. We did the paperwork and I was on my way. All in all it was a good deal, I do have a couple concerns that I will mention and this is why I could not give it a five star review. 1. I felt pressured to buy the GAP, I said a couple of times that I did not want it but felt pressured and ended up buying it. 1A. To add to the pressure, the survey I felt pressured to give all perfect ratings regardless of my true thoughts. 2. I expressed very strong that I was not interested in a spot delivery deal, iv had a bad experience with one in the past. I was not told until I was in the office that it was a spot delivery with a 21 day right to rescind the deal on their part if they could not get the financing finalized. 3. After the sale, I had a hard time getting anyone to return my phone calls with questions about the financing which made for a very stressful period for me, but to their credit it was the weekend after New Years day. To add a huge positive. I was called today to come in and sign more paperwork, I won't lie, that concerned me after what I read online and my experience with spot delivery. Due to the bank terms, the terms of the loan were reduced 15 months from 75 months to 60 months and the payments are a bit less, so it worked out and I am paying less over all for the car. I will use Germain again and would recommend them to anyone in need of a new car, I just hope that they will work on their communications in returning calls and not pressure people into buying the GAP or to give perfect surveys.

Erika

3 de ene. de 2015

I am one of those people that is loyal to people/business. Have always gone to Ricart and have always felt pressured to buy the car they push on you. I am known among my family to always get a new car every 2 years and of course was feeling that itch for something different. A few months ago my husband came to this dealership. I decided I would give it a try and have to say I loved it! My salesperson Omar Jackson was the best ever! He made sure I got exactly what I wanted. I never felt rushed or obligated in anyway to make a decision. Thank you Omar! I LOVE my new Corrolla!

egarza5266

3 de ene. de 2015

I am one of those people that is loyal to people/business. Have always gone to Ricart and have always felt pressured to buy the car they push on you. I am known among my family to always get a new car every 2 years and of course was feeling that itch for something different. A few months ago my husband came to this dealership. I decided I would give it a try and have to say I loved it! My salesperson Omar Jackson was the best ever! He made sure I got exactly what I wanted. I never felt rushed or obligated in anyway to make a decision. Thank you Omar! I LOVE my new Corrolla!

arjmd

3 de ene. de 2015

I recently purchased a used vehicle from Germain. This is the second care purchased from this dealership. My most recent experience was wonderful, especially because of my interactions with Mr. Marlin Black. From our initial conversation to completion of the sale, Mr. Black was very friendly, knowledgeable, and demonstrated genuine interest in helping me find the right car. There was never any pressure to purchase a particular vehicle. He also provided exceptional follow-up, continuing his high quality services even after the sale. Overall, this purchase has been a very positive experience. A. James

keller

2 de ene. de 2015

This was the Third Car we have bought From Germain. Never disappointed, staff did every thing they could to help us. Did not feel pressured to buy. Will recommend others to visit Germain Toyota for their auto needs.

Believer7

2 de ene. de 2015

My experience was very good from the initial contact through the completion of the deal. My salespeson, Brian Scott Rocked!!! He was personable, attentive, and extremely helpful. He listened to my credit dilemma and my concerns regarding my need to purchase a dependable vehicle that would accommodate my family size and budget. He let me test drive a couple of vehicles and allowed me to make my decision without any pressure. This experience was followed by an outstanding encounter with Shawn Duboe, Business Manager who further handled my transaction with genuine care. I consider this experience to be one truly directed by God - a truly positive life changing event. This business transaction that turned into a lifelong relationship. I won't consider doing business with any other dealership!

Chancisco

31 de dic. de 2014

I was purchasing a new vehicle not under the best conditions. My 2005 Corolla was just totaled in an auto accident. I spent two weeks researching and shopping around the area I live Dayton/Cincinnati and was unable to find what I was looking for. Other dealerships are too impersonal/fake and do not offer quality used vehicles. I expanded my search to Columbus and it was well worth the near two hour drive. I did not need to look any further. A stressful unexpected purchase was turned around immediately. Tony Shaw and the other staff we came in contact with were wonderful. It turned from a business transaction to just old friends sitting around talking. Any issues or concerns I had were immediately addressed and resolved. I would never consider shopping any where else. I feel like a permanent part of the Germain family.

mfannon23

31 de dic. de 2014

Searching for a new truck. Dealt with 3 different dealers and Germain Toyota was by far the best. Outstanding customer service. I drove 2 hours to get there, but would do it again in a heartbeat. I will buy my next vehicle from them, no doubt. Thanks Tony shaw and Germain Toyota!!!

Chancisco

31 de dic. de 2014

I was purchasing a new vehicle not under the best conditions. My 2005 Corolla was just totaled in an auto accident. I spent two weeks researching and shopping around the area I live Dayton/Cincinnati and was unable to find what I was looking for. Other dealerships are to impersonal/fake and do not offer quality used vehicles. I expanded my search to Columbus and it was well worth the near two hour drive. I did not need to look any further. A stressful unexpected purchase was turned around immediately. Tony Shaw and the other staff we came in contact with were wonderful. It turned from a business transaction to just old friends sitting around talking. Any issues concerns I had were immediately addressed and resolved. I would never consider shopping any where else. I feel like a permanent part of the Germain family.

Mars

30 de dic. de 2014

From the beginning they made my experience a pleasant one. I had recently bought a car at another dealer (experience was not pleasant, too pressured and felt rushed to buy a car which i did and afterwards found that i overpaid for the car by $2000 and 3 months later i was then in an accident and totaled my car. Dealing with that had me up against a wall and I really wasnt looking forward to car dealing again. But from the start Marlin and Leo made the experience a pleasant one and they helped me find a car that was within my means and even helped to get a couple of things fixed on it that I found wrong with it after I bought it. if I hear of any of anyone needing a vehicle I will definitely give them your names and send them to Germain Toyota of Columbus for their car buying needs. They definitely made this process better than my last one. Thanks so much. Everyone I came in contact were very nice.

StevenM19

29 de dic. de 2014

During a busy time of year, I felt pushed to make appointments that I was unable to make. I wrote an email.to inform Aaron that I was unable to make it. I was finally able to make time to come in to make a purchase. This was a big mistake! Aaron was very rude and a useless car salesman! Let me start with the useless part, I wrote it explaining that I was already pre-approved for a loan from USAA and Navy Fed. My wife was pregnant and we were looking to purchase right away, so I wanted to talk price through email to avoid any extra BS. Well he tells me he has a great price on 2 vehicles. Then when I get there one was sold, and the other was the sticker price on the vehicle. So when I try to talk him down on the price since there was no difference on my quote. He looks at me like I'm crazy that I would want the best price for my family and I. Completely useless, I could of spoken to a wall and looked at your lot online to get the same price. So now the rude part. When I get there my family and I were about an hour past what time he wanted us there but this isn't a interview and it is the holidays (show me 1 family who isn't busy). After talking to my wife and him about the price we came to a price which I expected a counter offer like any where else. But instead I was told that I'm out of my mind, and since I missed 2 appointments and was late to this one that this was the set price or we don't have a deal. Aaron wasted my time was rude and I wouldnt but a brand new car from him for $.01. I have made it clear to my veteran co-workers and anyone I speak to to stay away from this dealership. Thanks for nothing! Buyers Toyota was awsome, after this long waste of time (Aaron) I left and made an awsome deal with Buyers!

Kevin

24 de dic. de 2014

Purchased a Highlander from Germain Toyota and I couldn't be happier with my overall experience. Adam Castin caught my original inquiry that I made through the internet channel and partnered with me to find the vehicle I wanted even though it was not on the lot. Adam was extremely courteous, professional, responsive, and transparent during the buying process. No games, no drama, and a genuine commitment to the customer is what sets Adam and the dealership apart. I travelled 30+ miles and passed two other dealerships to purchase from Germain and I am glad that I did!

Treece

24 de dic. de 2014

THE LAST TWO CARS I PURCHASED CHASED MY WHIOLE OUTLOOK. OMAR JACKSON AND THE STAFF AT GERMAIN MADE THE EXPERIENCE SIMPLE AND EASY.I DIDN'T HAVE TO STAY AT THE DEALERSHIP ALL DAY TO BUY MY CAR. THE PAPERWORK WAS PREPARED AND OMAR WENT OUT OF HIS WAY TO MAKE ME ONE HAPPY TOYOTA CUSTOMER. #TOYOTACUSTOMERFORLIFE#

kevin.maisano

23 de dic. de 2014

Purchased a 2015 Highlander from Germain Toyota and I couldn't be happier with my overall experience. Adam Castin caught my original inquiry that I made through the internet channel and partnered with me to find the vehicle I wanted even though it was not on the lot. Adam was extremely courteous, professional, responsive, and transparent during the buying process. No games, no drama, and a genuine commitment to the customer is what sets Adam and the dealership apart. I travelled 30+ miles and passed two other dealerships to purchase from Germain and I am glad that I did!

MicMill03

22 de dic. de 2014

Business Manager Shawn Duboe made my experience the very best that I have ever had. He treated the upmost respect and made sure that I was taken care of throughout the whole process of finding a car, getting financed and helping set up my 1st payment. I was family not just another customer. He desires a bonus and a raise. Thank you very much Shawn Dobue!!

RG

20 de dic. de 2014

Today I purchased a 2015 Corolla from Germain Toyota. I'm extremely satisfied with the experience. The sales representative was very friendly and informative. My wife is a new driver and she was skeptical of driving back via the freeway. Greg was so kind enough to deliver the car to our place. The team at Germain was not pushy but energetic. Had an overall good experience. Thanks Scott and Shawn.

RosemanJim

15 de dic. de 2014

Teresa Wilson is one of the service advisors at Germain Toyota and is typically the person that greets me when I take my vehicle in for service during the morning. Teresa is always cheerful, helpful, friendly and most importantly, courteous! It's nice to work with someone who has people skills and represents her employer in such a positive way. Although I have not had as much interaction with other personnel in the service department, others I have met were very professional and courteous. I have been able to ask additional questions about service related items and never felt like I was being rushed or hurried. I would recommend this dealership for sales and service.

jim.barraco

15 de dic. de 2014

Teresa Wilson is one of the service advisors at Germain Toyota and is typically the person that greets me when I take my vehicle in for service during the morning. Teresa is always cheerful, helpful, friendly and most importantly, courteous! It's nice to work with someone who has people skills and represents her employer in such a positive way. Although I have not had as much interaction with other personnel in the service department, others I have met were very professional and courteous. I have been able to ask additional questions about service related items and never felt like I was being rushed or hurried. I would recommend this dealership for sales and service.

julie.doliboa

13 de dic. de 2014

Aaron new what I wanted and what payment I had to have. Worked great and friendly with me on getting what I needed. Greg was awesome also he made sure I got a bow for my mothers car haha!!! Best buying a car experience and I have purchased many.

violet.hilkens

6 de dic. de 2014

I was tried of putting money into my suv I owed more money it was worth. After dealing with salesmen from other dealership I was just about to give up. I was hurt from other dealership who treated me different because I was a woman. Greg was so nice and went out of his way I will never go anywhere else.

AndreaEastman

6 de dic. de 2014

I just purchased my 4th Prius from Germain Toyota of Columbus, and my 2nd Prius from salesman Greg White. We met Greg in 2013 while shopping for our third Prius. We had such a great experience working with him that when we decided to purchase our fourth Prius this year (2014), the only salesperson I would work with was Greg White. When I contacted the online chat to ask about his hours for the following day, he was the one who answered the chat! Greg White is honest and straightforward. My husband and I went into the dealership knowing the price we were willing to pay, one that was fair to both the dealership and to us, and Greg worked with us to get to that price. He made sure we got a good price for our trade-in vehicle. He processed the paperwork and made sure we had completed the sale and were out of the dealership, driving home in our new car in record time. Whenever I talk to anyone about cars, I always send them to Greg White at Germain Toyota of Columbus!

krstnwlchWyahoo.com

3 de dic. de 2014

My experience with Germaine Toyota was exceptional. My sales associate Marlin Black went above and beyond to ensure that I had a positive buying experience. I had a list of questions for Mr. Black about everything you could think of when buying a car. He patiently answered all of my questions. I still call and ask questions about the vehicle I purchased and he is always pleasant and honest. I left the dealership that evening feeling excited and wondering if I had made the right decision. I am so pleased with my decision to have purchased my vehicle from Germaine and I can say that anyone looking to purchase from this dealer should make sure they speak with Mr. Black. He is all about building a relationship with his customers and went above the call of duty to ensure that I was happy with my purchase. I would like to say Kudos to Shawn DuBose and Robert McClurkin for help making it happen.

acrealizm

1 de dic. de 2014

My experience with Germain Toyota was exceptional. My sales person was Adam Castin and we worked everything out over email before I made the trip from Cincinnati to Columbus. Of course, I was worried that after driving 100 miles north I would arrive at the dealership and the numbers would change, but that was not the case. This dealership doesn't hide any tricks up their sleeves. Living in Cincinnati, there are several Toyota dealerships to choose from, but none would match the pricing Adam gave me, so the trip north was well worth it. He had the vehicle ready as well as all the paperwork, which was great because with 3 small children we didn't have to sit around the dealership all day trying to keep them content. The process was simple and fast. We couldn't be more pleased and we'll not only consider going back for future purchases, but will also be telling our friends and family to head north if they're looking for a good deal and great service.

Deb

1 de dic. de 2014

On the evening of November 14, 2014 had the pleasure of working with the phenomenal salesman by the name of Shawn Dubue. I had previously received a few phone calls from Germain Toyota of Columbus offering me a trade on my vehicle. At first I was very apprehensive about even going into the dealership to discuss the options. I was aware of my current credit obligations and felt like it would be a waste of my time and theirs to even come in. Mr. Dubue was able to review my credit and advise me on possible options. Once he discussed the options I was still skeptical that I may not be making the best decision. Mr. Dubue took his time informing me on each of my concerns. Providing me with an excellent analogy regarding my then existing Corolla versus my new 2015 Corolla. I left the dealership that evening feeling excited and reassured that I had made the right decision based upon my conversation with Mr. Dubue.

andy craig

1 de dic. de 2014

My experience with Germain Toyota was exceptional. My sales person was Adam Castin and we worked everything out over email before I made the trip from Cincinnati to Columbus. Of course, I was worried that after driving 100 miles north I would arrive at the dealership and the numbers would change, but that was not the case. This dealership doesn't hide any tricks up their sleeves. Living in Cincinnati, there are several Toyota dealerships to choose from, but none would match the pricing Adam gave me, so the trip north was well worth it. He had the vehicle ready as well as all the paperwork, which was great because with 3 small children we didn't have to sit around the dealership all day trying to keep them content. The process was simple and fast. We couldn't be more pleased and we'll not only consider going back for future purchases, but will also be telling our friends and family to head north if they're looking for a good deal and great service.

Debby15

1 de dic. de 2014

On the evening of November 14, 2014 had the pleasure of working with the phenomenal salesman by the name of Shawn Dubue. I had previously received a few phone calls from Germain Toyota of Columbus offering me a trade on my vehicle. At first I was very apprehensive about even going into the dealership to discuss the options. I was aware of my current credit obligations and felt like it would be a waste of my time and theirs to even come in. Mr. Dubue was able to review my credit and advise me on possible options. Once he discussed the options I was still skeptical that I may not be making the best decision. Mr. Dubue took his time informing me on each of my concerns. Providing me with an excellent analogy regarding my then existing Corolla versus my new 2015 Corolla. I left the dealership that evening feeling excited and reassured that I had made the right decision based upon my conversation with Mr. Dubue.

Leler Stokes-Wilson

29 de nov. de 2014

Shawn DuBoe is an excellent Business Manager. He helped my husband and I with purchasing our first car! He's all about building business relationships!

Mboyd824

25 de nov. de 2014

This was a very painless and even enjoyable process. Shawn Duboe went above and beyond in helping us. I would recommend others to this dealership just because of how Shawn Duboe made the experience.

Happy Customer

22 de nov. de 2014

Germain Toyota has been a wonderful experience for me, from my first phone call there. I had spent months looking online at different cars, new and used all makes and models. It was the last day of their March madness sale and I had been talking to a Toyota dealership on the north end of Columbus. I knew I wanted a Prius but was not sure on which Prius style, color and so on. I called Germain since they are closer to home and got Omar. He was so helpful! He even offered to bring cars in from other lots if they did not have the one I wanted. That day I bought my 2013 Prius. Omar is an Excellent Salesman. He was not pushy and really listened to what I was looking for. He also gave me some great advice. I should add I am a Widow who had recently gone through Probate and Bankruptcy. I was so nervous about buying a new car and it was my first time dealing with a Dealership. Omar and Leo from the Finance department worked with me to get me zero down and zero % financing. Unbelievable, since they helped me more than my credit union that we have been with forever. Since I purchased my Prius on March 31, 2014, I have been in to the dealership four times. Twice for the routine maintenance, once a light come on for the tires having low air pressure and once I had accidently switched it to kilometers from miles and could not figure out how to switch it back. The care and service I have received each and every time was absolutely perfect! All of the staff at Germain Toyota that I have dealt with have been very professional. I am so pleased to recommend Germain Toyota to all friends and family.

Monster Tundra

14 de nov. de 2014

Hello, I purchased a 2014 Tundra from your outstanding dealership, the customer service and sales person Chris Davis was exceptionally skilled to provide me with all possible information regarding the vehicles I had in mind. Every question asked by me was answered in such knowledgeable detail, Chris Davis is very proficient and an expert at sales. Chris scheduled all my appointments and made certain that my truck was perfect. If I could as a favor to me, please acknowledge Chris for his exceptional work, this is a compliment that he deserves, please pass this along to his manager and Chris him self. I will definitely contact Chris Davis for my next vehicle purchase. Best regards, Steve Schultz

steve.schultz.902

13 de nov. de 2014

Hello, I purchased a 2014 Tundra from your outstanding dealership, the customer service and sales person Chris Davis was exceptionally skilled to provide me with all possible information regarding the vehicles I had in mind. Every question asked by me was answered in such knowledgeable detail, Chris Davis is very proficient and an expert at sales. Chris scheduled all my appointments and made certain that my truck was perfect. If I could as a favor to me, please acknowledge Chris for his exceptional work, this is a compliment that he deserves. I will definitely contact Chris Davis for my next vehicle purchase. A++++Best regards,Steve Schultz

Curtis

12 de nov. de 2014

My latest vehicle acquisition is the seventh vehicle that I have purchased from Germain Toyota. Their outstanding customer service and hassle free transactions keep bringing me back. This is the second vehicle I have bought from Adam Castin. His efforts to make the deal go smoothly are greatly appreciated, and I would not hesitate to buy from him again or recommend him to friends and family.

ward6501

12 de nov. de 2014

This review is regarding Assistant Service Manager, Teresa Wilson. Ms. Wilson, in my opinion is a highly skilled customer service manager consistently greeting me in a warm and courteous manner with that special smile in her voice attitude! I will not accept another service manager to assist me whenever I have a regular or urgent service requirement for my two Toyota vehicles. On an extremely busy week, she will find an opening for me without putting me off for an extended period as was done there by another service manager recently. I am a retired naval officer and business franchisee knowing that Teresa is an exception to the norm and if I were still in business would consider offering her a position on my management team! Keep her happy as she will guarantee your company repeat customer visits!!

crego2000

12 de nov. de 2014

My latest vehicle acquisition is the seventh vehicle that I have purchased from Germain Toyota. Their outstanding customer service and hassle free transactions keep bringing me back. This is the second vehicle I have bought from Adam Castin. His efforts to make the deal go smoothly are greatly appreciated, and I would not hesitate to buy from him again or recommend him to friends and family.

lgroom

8 de nov. de 2014

Went to Germain to take a look at a car I had seen online. It ended up being the perfect fit so I bought it. The associates I worked with were very helpful and super nice.

Josh

31 de oct. de 2014

My wife and I were looking for something a bit better on fuel than our 4Runner had. We looked at a 2014 Prius and Austin cut us a deal we couldn't refuse. We were hesitant, and Austin let us take the home overnight to let us sleep on it. We came in the next day and sealed the deal. Couldn't have asked for a better experience.

jhenderson401

30 de oct. de 2014

My wife and I were looking for something a bit better on fuel than our 4Runner had. We looked at a 2014 Prius and Austin cut us a deal we couldn't refuse. We were hesitant, and Austin let us take the home overnight to let us sleep on it. We came in the next day and sealed the deal. Couldn't have asked for a better experience.

rav4bbuyer

29 de oct. de 2014

I don't know too many people who like to car shop and especially a woman, but from the minute I walked in Brian greeted me and treated me as an average person looking for a car and I felt he listened to how he could meet my needs and not a quota. I never felt pressure. He was knowledgeable about the car I was looking to buy and I felt he truly had my best interest at heart. My experience was better than expected. I would not hesitate to refer him business for anyone looking to buy.

mariannd

27 de oct. de 2014

We recently purchased a 2015 4runner from Germain Toyota and we were more than happy with our experience. We worked with Kyle Musselman and he was very informed, patient and helpful. The manager, D'Lacy Stith, that worked with us was very helpful with expediting the process as well. Todd Shook always makes sure the service on my car is done correctly and quickly. This is the 11th Toyota we have purchased at Germain Toyota and I highly recommend them for a new car or for service. They are friendly, respectful and competent in both areas.

JAB_2015

22 de oct. de 2014

Our experience at Germain Toyota was beyond excellent and our best new car purchasing experience to date! My wife and I worked with Aaron Lieb who was very patient, knowledgeable and worked with us to find the vehicle that best fit our needs. He did a thorough job of walking us through the process from start to finish making it a pleasurable and seamless transaction. James Matheny, Sales Manager, went above and beyond to assist in staying within our budget. We could not be happier about the friendly service, knowledge and overall experience Aaron and James provided! There is no doubt that we will be returning to Germain Toyota for future purchases!

korollakevin

21 de oct. de 2014

I was very pleased with my experience at Germain Toyota working with Brian Scott. He was friendly, patient, and helpful in fulfilling my request for a certified used vehicle. I appreciated his honesty, and he was pleasant to work with during negotiation. It was a great buying experience with Mr. Scott and I would recommend him again.

John

20 de oct. de 2014

I would like to thank Leo and Mark for working with me over the past few months on an anniversary surprise for my wife. Both of these guys provided superior customer service, returning my calls and text messages planning the installation of a remote control start on my wifes Camry. I know she will enjoy this gift especially this winter on those cold mornings when she can start her car from the warmth of our home and I will enjoy her not waking me up to go out and start the car for her. Thanks for everything!

kmattice

20 de oct. de 2014

Everyone was great to work with at the dealership...friendly and enthusiastic. I was very impressed with how quickly I was able to finance and drive away with my new car. Start to finish, the process (including test driving, financing, etc) was only 2 hours. Thank you for making this so easy!

msweaver_2005

15 de oct. de 2014

This would be my second time purchasing a vehicle with Germain Toyota. Each experience has been awesome. The experience with Shawn DuBoe was educational and the exciting. We learned a lot from him, also he was very patient and understanding.

a.r.schoepflin

5 de oct. de 2014

I came in, 20 minutes before they closed, with an obnoxious amount of requests and in a bit of a grumpy mood, I hadn't eaten, was just off work, and it was late. They didn't care. They helped with everything, they were so honest, Luci was so nice and kind and I had been having such hell with slime ball dealers trying to push cars i didn't want onto me, working with her was like a breathe of fresh air. They called everyone I needed to go through, so many little hiccups came up (I recently moved from New York and not all my affairs are perfectly in order) and they just kept on going. They close at 8 and stayed until 9:30 just to help me. I ended up having to come back the next day to finalize it all because the banks were all closed, that didn't matter though, they let me take the car home anyways. I came in pre-approved through a bank I'd chosen, Shawn DeBoe wouldn't hear of it. He swore he could get me a better deal. I was sure this was just some old financing trick but he was a great guy so i said, heck, worst case scenario I opt out and use my pre approval. Shawn delivered big-time. Lowered my payment and the whole time he was helping me he was just talking to me like I was a person, a friend, not like I was his next paycheck, luci was the same. I highly recommend this dealer. They accommodated every little request I had. They put up with my grumpy mood and when I returned the second day and told shawn how wiped out I was from being up late the night before, He bought me a mountain dew just to help wake me up. I know that seems small and insignificant but they cared enough about the fact that I felt sleepy to spend their own personal money (not the companies) to actually help me. Not help me in a way that got them more money, they had saved me money, no they just wanted to help out another human being who was working hard and worn out. That kind of service is so rare. I'll be returning for the next car I buy and if you're considering buying a car, don't even bother going anywhere else. They'll get you what you want, when you want, how you want, and whatever price you're thinking of, they'll get you a better one that is easier on your budget.

iish

5 de oct. de 2014

Rather than feeling the pressure I had so much anxiety about (as a female walking into a car dealership), I received education in a calm relaxed manner. Kyle knew so much about the car, he pointed out safety features and the extras without being pushy. I expected them all to be pushy and have that salesman living-in-fantasy-land expressions but everyone was very calm and realistic. Azher & Leo took the time to explain all the money details and took such good care of me I'm still in shock days later!

Happeny6

5 de oct. de 2014

Jason made our buying experience FUN and Easy! Purhasing a new vehicle should not be a headache as it often times can be. This was by far the Best car buying experience I have ever had! Easy, Hassle Free, Friendly, Professional, and the price we wanted!Thanks Jason!!!

keisha123

3 de oct. de 2014

I got approved for a 2003 Toyota corolla, priced at 6000 with 135,300 miles on it, after financing for 36 months, $1000 down, $256.00 a month, and driving it for 3 days I brought it back in for service. The air did not work, rust on the hood, the hood did not open, the tire wobbles, and both compartments inside the car was broken. I waited 4 hours and no one came to get me or update me, finally I ask around and they say we never serviced the car sorry about that, come back on your next off day. I raised hell so they put me in a rental, remind you salesman James stated there were no rentals. The manager Leo then called me at work the next day and stated they were keeping the car, to drop the rental off, and pick up my trade in, upper management reasons. Load of bs. I truly believe, they serviced the car and found it was something seriously wrong with it, and didnt want to sale it seeing they talked me into to purchasing the $2000 extra financed "GAP" indurance.. DO NOT GO TO GERMAIN TOYOTA SCARBOROUGH MALL, COLUMBUS OHIO, RIP-OFF, I got any proof for buyers who want to contact me, WARNING.. DO NOT PURCHASE ANY VEHICLE HERE... RIP OFF, RIP OFF, RIP OFF

phil jones

2 de oct. de 2014

To 23 dealers I sent my outrageous used car shopping specs 2003-05 Hyundai Elantra GT. Exceptional mechanical, exterior and interior condition; at 70,000 miles. And I expected to pay only 75% of dealer book price. Dealer responses varied, of course, from negative to positive. In my 23-dealer experience, Brian Scott and Robert McClurkin at Germain Toyota in Columbus OH, were best by far. Brian and Robert worked hard and worked smart to help me get the car I wanted at my price.

Mother and daughter

1 de oct. de 2014

The customer service my daughter and I received was poor. We went in to make a cash purchase. We asked for a specific sales person he was not someone we knew just someone who was suggested to us. A man greeted us on the lot and we asked for this person. He said he is not in now. He never offered to help us ask us what we needed or tell us when this person would be in or anything. I think that is rude and poor service.

jtd1986

23 de sep. de 2014

My wife and I stopped at Germain Toyota on Saturday about an hour before they closed. Even though the dealership was going to be closing soon our salesman Eric Rigsby never hurried us or made us feel rushed. We went on a test drive and he was very knowledgeable about the Toyota brand. When we got back to the dealership we went inside to see if we could work out a deal. We've bought a number of different vehicles (from most of the manufacturers) and I was expecting a prolonged negotiation. I was pleasantly surprised that we quickly reached an agreement that I thought was fair and that the negotiation was handled professionally. After we agreed to terms we went back to finance where we worked with Shawn Duboe. I can't emphasize how great Shawn was to work with. When we've bought cars before, going to the finance area has typically been an experience that feels like a second round of negotiations. Shawn explained the different services we could buy but he was never pushy and didn't try to 'talk us into' any of the items we turned down. He definitely made us feel comfortable and provided the best experience with finance that we've ever had when buying a car. We love our new RAV4 so far and hope to have the same great level of service from the service department when the first scheduled maintenance is due.

Kristie Sizemore

23 de sep. de 2014

Chris Wilson provided great customer service, he was very friendly and extremely helpful. Thank you for all your help - when I'm looking for another car I will look at Germain Toyota first. Thanks.

Bmo2420

23 de sep. de 2014

Had a great experience. Alex was very knowledgable and helpful in finding me the right car. He was very patient as I did not have a specific vehicle in mind. He lead me in the right direction to find the beautiful car that I purchased. Thank you Alex and I will definitely tell people to come see you if they need a vehicle. Also Leo was exceptional in the finance department. He was very informative and thorough.

chy1222

13 de sep. de 2014

I CALLED CHRIS AND I TOLD HIM WHO I WAS I HAD GOT A KIA FROM HIM TWO YEARS AGO AND HE WAS THE FIRST PERSON I THOUGHT OF WHEN I NEEDED TO FIND A TRUCK FOR MY HUSBANDS BIRTHDAY. I TOLD CHRIS WHAT I WAS LOOKING FOR AND HE CALLED ME BACK TOLD ME HE HAD A TRUCK. I FIND HE IS ONE OF THE BEST SALES MEN I HAD EVER MET. AND EXCELLENT AT WHAT HE DOES FOR PEOPLE. I WILL BE BACK MY SON IS NEXT FOR A CAR. CHRIS IF I COULD GIVE YOU AN AWARD I WOULD GET YOU THE BIGGEST TROPHY I COULD FIND . THANK YOU FOR ALL YOUR WONDERFUL HELP. tammie erwin

Todd

6 de sep. de 2014

I purchased a used car that I found on line at Germain. As part of the deal we negotiated, they had to make a few repairs (4) to the car. I gave them as much time as they needed. They took almost a week, but I was fine/expected it to take several days. I got a text on Saturday of the holiday weekend that they had everything done, except one thing - a cracked taillight repair... the part wasn't correctly ordered. I responded, no problem, get it in and I'll even do it myself, but I want the right part. Tuesday, I got a call telling me the part was in and everything was done. Great. I'll pick it up tomorrow. Wednesday, I called to be sure everything was done and the salesman was there to finish the paperwork. The answer was "yes" "It's all done, come get it." I drove the hour + expecting everything to be done and to take a half hour or so. When we got there, the car wasn't even there. It was being serviced for one of the repairs required of the deal. I was told it would be only a few minutes. We waited and waited. TWO AND A HALF HOURS LATER, I got the car and one of the repairs that was required in the deal WAS NOT DONE TOO. I'd waited and still not done. What had they been doing for a week? And to tell me it was done SEVERAL times. They lied to me. I can't say it any differently. If Germain would have done what they said they would do, I'd have been happy, but not when I drove so far and waited so long, then still have to fix something on my own and HOPEFULLY get reimbursed. What I thought would be a quick purchase became a pain... and as we waited in the showroom, the managers and head people avoided us. It just made matters worse. Come on, take care of clients. I give the whole group poor marks. Avoid if you want to be treated well and your time respected.

hou199222

6 de sep. de 2014

I had a great customer service experience with Brian Scott,He has been very patient and helpful in helping me getting the first car with the best price possible, and greg the manager is also very nice and give us a pleasant deal in the end. I wasn't coming for this car at first but then it just appeared to be the ideal one, and they don't push customers very hard to close a deal, so that is very nice too.

CharlotteH84

5 de sep. de 2014

Very friendly and none of the pressure or run around I've experienced other places. Knowledgeable and friendly staff. Would definitely recommend buying a vehicle from Germain Toyota! I test drove the vehicle I was interested and was driving away in it in less than an hour and a half! Ralph was very accommodating and helpful. I love my Toyota Venza!

keathluke

27 de ago. de 2014

I had a wonderful customer experience from start to finish. I had researched several cars online and at other dealerships before stopping by Germain Toyota. I initially hadn't planned on purchasing a car that day, however, due to the wonderful experience I had while working with Marlin Black and Shawn Duboe, and the great deal I received on the car, I decided to purchase my vehicle from them.There were no high-pressure sales tactics from either of them to purchase the car or any unnecessary add-ons. They were friendly, honest, helpful, and professional during the entire experience. I would highly recommend their dealership to you and have already done so to several friends and family in the market for a car.

tjb

22 de ago. de 2014

I was looking for a sporty fuel efficient car and found this one on line.Lucia Green took all the time needed to make this deal work.She actually made the buying process enjoyable.Thanks again.

KrisSchobe

22 de ago. de 2014

I honestly would get heart palpitations just thinking about the process. I have to say that Adam made it actually a very nice process. His sense of humor, his understanding why I needed what I needed in the vehicle I was considering and I actually lost all the knots in my stomach! And to top it off, I drove away in the car that I wanted!Thanks Adam!!

tigjimmy

18 de ago. de 2014

I stopped in to take a look at a few cars I had researched online. I met with Brian Scott who showed me the cars. Above all, Brian was very friendly and understood the process I was following (looking at a number of dealers and a number of cars). Any high pressure tactics would have turned me off, but Brian was quite the opposite. He was really easy to work with and very helpful explaining the vehicles I was looking at. He followed up with me in a very courteous way and understood why I did not move forward with buying a car at this point.All that above is to say, I would not hesitate to work with Brian again and would recommend him to anyone looking for a car at Germain Toyota.Thanks,Jim

amorrow18

12 de ago. de 2014

I had no intentions of purchasing a vehicle this past weekend. I had done my research and was going to wati until the end of the month. I worked with Jody Kopchak and Tony Garver. Jody listened to what I wanted and made a nice case for giving him a chance to earn the business. He was very thoughtful and never pushy. He worked with Tony to come up with a deal that I was thrilled with and purchased it the same day. I would highly recommend visiting these two before you purchase your Toyota.

vlw248

11 de ago. de 2014

When I got there on Saturday Marlin was near the door greeting me a handshake and a smile, and got me over to Mike Rankin. This dealership is not one where if a sales person is not with a customer their grumpy and won't help each other out, Tracy really made a positive impression with his "every day is a good day" way of thinking. With other car purchases the only time I saw the manager was when... wait I actually never saw the manager at other dealerships, Marvin is tops in customer service and in creating a positive environment for his team. Normally the bad part of buying a car is meeting with financing, but Leo knows what he is doing and not just with car purchases he has extensive financial knowledge. My sales person Mike Rankin just blew me away with his focus on the customer, friendliness and professionalism. Mike anticipated and was able to answer questions that I didn't know I needed answered. If money were no object I would buy another car at this Germain location again just because it was such an awesome and positive experience. And just for the record on Saturday August 9th 2014 Mike Rankin and customer had the first sale and cow bell ring of the day. You all rock!!! Thank you all so very much.

Drew Norman

7 de ago. de 2014

The service I received was amazing. They took the time to show me all my options. Even picked up and brought me to the dealership. You see my car was in the shop so I didnt have a ride. Aaron Lieb called me 5 min after I had clicked submit on the toyota website. We decided to that same day trade in my clunker for the nice new 2014 Corolla. God bless you guys

dbushong88

6 de ago. de 2014

My husband and I typically dread car shopping. However, we were pleasantly surprised at Germain Toyota of Columbus. Our salesman was very helpful and did not try to sell us a vehicle we did not want. When reached the business office the Germain representative friendly and only offered us products that would be beneficial for our situation. He worked quickly so we were on our way as soon as possible. Overall it was a great experience and we will be back.

Pat Bevilacqua

5 de ago. de 2014

Norman was excellant to work with as was the rest of the staff, the car was cleaned and prepped as a new car should be along with a full tank of gas.

APARIKH1

3 de ago. de 2014

Made a Deal on Last Day of Month assuring it will continue to 8/4 as they were extremely busy - 11 customers in the showroom on last day. Next day on break, day after no calls returned and wouldn't honor commitment saying that pricing was only was last day. Would be good if these dealerships recognize time and burden of the consumer and do things trustworthy. How can one trust them when the step in their location when they show such traits before. Representative Josh Wolfe, Direct Sales Team extremely professional with limited powers to act.

chang.571

2 de ago. de 2014

I had a great experience buying a used vehicle at Germain Toyota. Marlin was very friendly and worked with me to get the car that I wanted for a reasonable price. Shawn was great to work with as well. He was very straightforward and clearly explained everything that I needed to know. I will definitely recommend Germain to my friends and family!

Jacob Morgan

31 de jul. de 2014

I was in the market to buy a pre-owned certified RAV4 and Germain of Toyota had just what I was looking for on the lot. Mike Rankin came out to help me and I took it for a test drive. They appraised my old Jeep Cherokee and we sat down to work out the details. Mike was great and everything went well. The RAV4 was listed at $18,877 but when he presented the final price the RAV4 was priced at $17,500. So with the trade in and taxes and dealer fees the final price was right at $18,000. The jeep was old and I had only paid $1000 for it when I bought it so the $1000 trade I got for it worked just fine. Mike made sure that I drove the vehicle home that day even though I had forgot my check book and we couldn't run that amount on my debit card. I came back the next day to pay the remainder.

Annem129

30 de jul. de 2014

Amanda and Tony were a great team in helping us find our new car. I wanted a Highlander which I found out is a very popular SUV. Tony worked diligently on finding the car that I wanted. And most importantly a price that beat all others. Tony was very helpful in every way and even helped me set up my Bluetooth. Amanda took the time to deliver the car to our house. My husband and I are glad we made the trip to Germain Toyota. Now, I'm driving a beautiful car and loving every minute.

imcarrie

26 de jul. de 2014

My husband and I had the most pleasurable car buying experience ever! Aaron Lieb is a professional who really cares about his customers and he makes sure that they get their 'dream come true' sedan. He went 'above and beyond' for my husband and myself. We are seniors and very particular, and we got our 2014 Toyota Avalon Touring, thanks to Aaron! We got it at "the best price possible'. with the navigation and all the extras we wanted. . He even delivered our Avalon to our home, personally! (We live 150 miles away). Professional, honest, sincere and caring. We are recommending Germain Toyota in Columbus, and Aaron, to all our friends and family!! From the bottom of my heart, I thank him..so does Mike. Loving our Avalon! :) Carrie & Mike

DevonBlackwood

26 de jul. de 2014

Went shopping for a car because our car start acting up. Met D'Lacy Stith who introduced us to Jason Gregory, very professional gentlemen I must say. Mr. Gregory immediately ascertained what we were seeking and went right to work. He patiently worked with us until we, my wife and I, finally agreed on a car we both liked. He guided us and assisted us greatly but was not pushy just for a sale.He then worked on executing the sale which went without a hitch.We, especially me, were very impressed.Finally, but not least, Shawn Duoe worked with us to perfectly seal the deal. Great job guys!!!!!!!!!

tas1unique

25 de jul. de 2014

Our salesperson David B. did a great job of patiently taking us through the features of the replacement Chrysler van. He worked diligently on our behalf to get the price we needed and terms that worked. David helped us by exhibiting a caring and kind demeanor that made having to replace my older (loved) vehicle less painful. The business manager Shawn D. was gracious and thoughtful. He explained everything we needed to know and answered all the questions we had in plain English so that our understanding was clear. He and his staff ensured that we came away knowing we purchased a great vehicle at a reasonable price from people who care about customer satisfaction!

brianrose62

23 de jul. de 2014

Thanks for the great service Marlin. We had an extremely pleasant experience buying our first Toyota. The financing process was a little slower than I had hoped and that was the only thing that kept me from a full on 5 star rating.

jgrigalunas

23 de jul. de 2014

I purchased a new Sienna from Germain over the weekend and they could not have made the experience easier. I used an internet lead to contact them and via phone and text closed the deal. Greg was awesome to deal with and had everything ready by the time I arrived, They gave me a great trade offer. The F&I process was smooth and painless. Shawn was honest and helpful. I would gladly return.

Ben2332

20 de jul. de 2014

I've owned 3 Toyotas and this is the second one I have bought from Germain. I live closer to two other Toyota dealers but continue to drive across the city to work with the folks at Germain. Their service department has always been good and working with Kyle was nice. While it pays to always have all of your numbers ready to go when starting the process (online price printed out, kbb info in hand, financing lined up, etc...) Kyle made things go very smoothly. Yes, we haggled on the trade in price, and the dealer won, but at a price I could live with. The internet price of the Rav4 was UNDER kbb, so that was a plus. While I came in with financing in hand, Billy was able to check on the numbers and got us a better deal than the already competitive rate I had. I was shopping for a Nissan or Toyota and Toyota's 2 years of free service swayed me as did my continued allegiance of Germain Toyota.

Shadeja

18 de jul. de 2014

My experience was amazing!!! This was my first time buying a car, and David Backherms and Shawn Duboe made sure this was a smooth process for me. I walked in there not expecting to get a car, and left with an offer I could not refuse. David is a wonderful Salesman he really looked out for me in making sure I got a great car. Shawn Duboe in the financing department was also wonderful! He worked hard in making sure I got the best payment plan and really went above and beyond. The car, the service, was truly a blessing! Germain Toyota really does look out for you. I am proud to say that I am a 21 year old with my own car and it was all thanks to the team at Germain, especially Shawn And David! I will definitely be doing business there in the near future.

shottsy

18 de jul. de 2014

It was great working with Jason. He was very courteous, friendly and professional without any sales pressure. He worked to find my wife and I a great car within our budget. All the employee's we saw were very kind, even if they weren't working directly with us. I would recommend Germain Toyota .

tina4500

15 de jul. de 2014

My husband and I bought a 2001 Chevy Corvette today from Germain Toyota of Columbus. This was by far the best car buying experience we have ever had. Aaron Lieb was the kindest car sales man we have ever worked with. He was very professional and no pressure sales. Greg Coby the sales manager was also great. Shawn Duboe in financing was Awesome too. We really appreciated the work of everyone there to get us into our dream second car. We are above the moon with our purchase and experience at Germain Toyota of Columbus. Thanks to Aaron Greg and Shawn for making this a great experience we will be back when it is time to buy our next car.

RCorey2

11 de jul. de 2014

Aaron Lieb and Shawn Duboe with both wonderful to work with. They made buying our Sienna a fun and relaxing experience. I would recommend this dealership to anyone. Thanks Aaron and Shawn for the wonderful service!!!

walkerchristopher

3 de jul. de 2014

Good to work with David he was very kind and understanding of my situation and showed me a great 2007 camry that fit in my budget. The whole process only took a little over a hour I would definitely recommend germain Toyota in the future

Midnight Delight

2 de jul. de 2014

I always get great service and attention from Jim McClarren when I take my 2012 Camry XLE in to get serviced. This time, especially, my car was making a loud noise when put in reverse and none of the mechanics seemed to know what was wrong with it. Upon putting his hand on the fender, looking in, Jim diagnosed the problem as being a faulty engine mount, commonly known as an upper dog bone mount. Jim made sure one was ordered and scheduled an appt. for me to bring back the car for service. He's always so friendly, helpful and courteous to my every need when it comes to my car. He is a real asset to your business and I like the fact he always puts your customers needs first when a problem exists.

sakeina03

2 de jul. de 2014

Everytime I have been to your establishment I have had great experiences. Started out with meeting Billy Blanton, whom assisted me with the servicing of the Camry I eventually traded in. Billy's attitude is great and he led me to speaking with Omar Jackson. Omar is a great guy. He didn't sugar coat anything that he could or couldn't do for me in trying to purchase a new toyota. He was upfront with me and told me what I would be looking at whether I bought new, used or leased. Omar introduced me to Marlin Black, another great guy. Marlin took a look at the Camry I had already, asked me what I was looking for in a vehicle, told me he'd be right back and came back with the Camry I have now. Marlin also was upfront about what he could and couldn't do for me in purchasing this vehicle. There was an issue with the breaks and rotors which he made sure was taken care of. During the first 30days of me having my car my heat went out, I called Marlin and he told me not to worry and to bring my vehicle in. That spoke volumes for me after learning that he was going through a tough time in his personal life but never slacked on his professionalism. I know some of these things couldn't have happened without the assistance of Greg Coby and Marvin Hill. I am forever greatful for meeting this entire crew, their all some great guys and Toyota is lucky to have them.

LStillman

26 de jun. de 2014

We contacted Germain Toyota via email regarding a Toyota Highlander LE Plus we saw available on line. Brian was very responsive in our initial email conversations regarding a trade-in value for our other vehicle, and general lease payments. Once at the dealership, we worked with Kyle, who was very knowledgable about the vehicle -- and helped us choose between two. Overall, from start to finish, within 24 hours we drove home the vehicle we had been looking for for weeks. It was a very positive experience!

Micjoubert

23 de jun. de 2014

Kyle and Tony were great to work with! We got the perfect car for our family. We couldn't be happier! Wonderful experience at Germain Toyota!

ClintonvilleBuyer

19 de jun. de 2014

Traded in my BMW for a Certified Toyota Highlander. David (sales) and Billy (finance) were excellent to work with. Got top dollar for my trade-in, and an excellent value on an extended warranty. Would highly recommend.

tonygano

19 de jun. de 2014

Kyle was very astute in the knowledge he had of the car I was looking to purchase . He worked on the price and trade that made me comfortable enough to make the purchase .

life51

19 de jun. de 2014

I just want to thank Marlon Black for finding me a safe car. Germain Toyota employees wonderful..Keep up the good work I will recommend people.

jimmy_skeens

18 de jun. de 2014

I was in the market for a new truck and was worried about switching from my F-150. I had done a lot of research and chose the 2014 Toyota Tundra. When I started working with Aaron I knew I was in good hands. He was never pushy and let me make my own chose as to what model Tundra I wanted. He did not try to sell me the most expensive thing on the lot and whenever I had questions he was there to answer. Two days later, my wife was in the market for an Toyota FJ and there was no question that Aaron was my go to guy. I am glad I made the switch. Good job Aaron.

shysells2

14 de jun. de 2014

After purchasing a 2006 Nissan Xterra from Germain Toyota in 2012 I experienced transmission issues that rendered the vehicle useless. Nissan would not help in correcting the issue so I decided to go back to the dealership that I bought the truck from. The guys there listened to my complaint and worked with me in locating a replacement vehicle that I can count on. I am now the owner of a 2009 Toyota Camry and couldn't be happier. After two months of anxiety I finally am at rest with my car issues. Thanks guys.

Annice72

13 de jun. de 2014

I wanted a new Prius and I got the exact car I wanted at a terrific price. The dealerships customer service was exceptional. Everything was explained in detail and to my satisfaction.

troutman1

12 de jun. de 2014

My wife and I were looking for a decent used car for our son. After weeks of searching the web we started visiting dealers. We met Marling at Germain Toyota, he is very nice, professional and most importantly NOT a pushy, aggresive salesman.Marlin listened to our needs and price range and then presented us with several options. Once we narrowed it down to a few vehicles he quickly gave us the keys and allowed us to drive the cars by ourselves so we could discuss the cars alone.We left and did some price comparisons online and quickly found that Germain had not only clean and well maintained vehicles, but excellent pricing.We met back with Marlin the next day and he helped us make the final decision between 2 excellent cars. The entire experience was one of the best I have had when purchasing a vehicle new or used!!Thanks Again Marlin Black

jennawitham

12 de jun. de 2014

I can't say enough GOOD about this dealership and the handsome gentleman that I worked with....TONY GARVER! Car shopping can be so stressful....but Tony made the experience awesome!!! I will recommend this dealership to ALL of my friends and family!!!

jr2013x

11 de jun. de 2014

My name is Jerry Roberts and I've had the pleasure of doing business with Tony Garver. What a guy! He was very attentive to detail, listened to my needs and concerns and did all he could to make sure I was satisfied with doing business with him. A great experience overall getting to know Tony. He's a solid and straight up person. He will go out of his way to make sure his customers are happy. I would definitely recommend doing business with him. Ask for Tony Garver!!!

dlg102666

11 de jun. de 2014

Wonderful experience! Tony Garver made the whole process seamless. Everything was ready when we arrived- traveled 1 1/2 hours to get there! We always go to Tony for our car purchases!

Zb87

10 de jun. de 2014

Was in the market for a used camry but couldn't find any good deals around columbus. David was extremely helpful in finding a camry that was right for me. Did not have to spend all day there either, financing was a breeze! Thx guys!

bswope90

30 de may. de 2014

We are from Cleveland but drove to Columbus and visited Germain because they had the car we wanted at the right price. We wouldn't hesitate to do it again. We had a really good experience while at the dealership and were assisted by friendly people. We are very pleased with our purchase and have peace of mind because of the quality of the Toyota brand.

KevinRiley2014_2

27 de may. de 2014

Anyone can sell you a truck. The true test of a dealership is when things don't quite go as smoothly as planned. Will they stand up and take care of you and make things right? Germain did just that. I'm very happy with my Tacoma and with the service I've received at Germain. I highly recommend them to anyone looking for a Toyota, and if you're not looking for one, you should be!

UsedBMWbuyer

24 de may. de 2014

Jeremy was extremely helpful. After finding the car on-line, we spoke on the phone, then he got the car ready for us to test drive as soon as we showed up, and had no problem with us taking it to our regular mechanic 15 miles away to check it out. Very friendly, not at all pushy, and got us a good deal.

nicolena33

23 de may. de 2014

I've bought cars from dealerships in the past, where I have had to spend the whole day there working out a deal after being hounded by a salesman for hours. I've left those deals feeling instant regret after being pressured into a car that I didn't totally love. Not today! Jeremy found me a car that has everything I wanted. He was so great to work with, I even sent my son there a couple of days later to buy his first new/used car! Brandon did an awesome job with the financing for both cars and taking the time to answer all questions! I'm a single mother of two and worried about getting screwed over but you guys made this so easy! I greatly appreciate your patience and humor through what could be a stressful process. These guys make buying a new vehicle what it's supposed to - FUN!!

DRPMarine

21 de may. de 2014

My Wife and I called Germain Scion to check on a used Scion Tc that this dealership had posted on it's website to possibly purchase for our Son who is Graduating from High School with honors and who has recently enlisted into the United States Marine Corps Delayed entry program. We basically wanted to reward our son with something special for his hard work and dedication over the past 12 years.in short, I spoke with a very kind individual by the nick-name of Jo-Jo (who we later discovered was Mr. Jeremy Obenauf) and who had informed us that the Vehicle of our interest was still in fact at the dealership, and then asked when we would like to come in and check it out. This was at roughly 13:00 hours. We stated that we could be there around roughly 5:00 p.m. on Monday the 19th of May however we actually arrived approximately an hour earlier and hoped that we were not interrupting any other customers with Mr. Obenauf. He had finished just a short time previously with another customer and he promptly met us and greeted us at the Door of the Dealership. (Please note that I had just had ankle surgery and was actually ambulating via a knee scooter and or crutches and therefore Mr. Obenauf invited us to his desk to have a seat while he made copies of our drivers license and insurance cards in order to possibly take a test ride, if we so desired. To make a long story short, Jo-Jo actually had scheduled and prepped the car for our Visit and we test road it with him and was impressed with both his customer service skills and his product knowledge of the vehicle as well as the quality and condition of the vehicle itself. We had also previously called a couple of other dealerships in the Central Ohio area inquiring into the availability of Scions from their website postings, however they either appeared to no longer have the desired vehicle, appeared too busy to negotiate on price (Which was typically higher than Germain or they appeared overly anxious to sell us something other than the vehicle we were actually wanting to look at, based on our previous research on the web and in consumer reports (Those other Dealerships were Tansky, Don Wood, Taylor, Byers,and Indian Mound in Newark).*Please understand that while we wanted something nice for our son, we also wanted a vehicle that possesses good gas mileage, has a good customer rating, and would be reasonable with cost. The Vehicle we purchased (The 2011 Scion Tc) was all of the above+ , and thanks to the help of Mr. Obenhauf and Mr. Brandon Dille, we were able to secure the vehicle we wanted at a reasonable price and with short delay. I personally feel we could not have received much better customer service than what we received from Mr. Obenauf and Mr. Dille that afternoon, and in the future when we talk to friends and family about potential car purchases, Mr. Obenauf's name will be the first person we mention in any conversation. His was a job well done and Germain Scion and used Vehicles should be proud to have an associate so dedicated to their business!! Thank you for allowing us to share our personal experience at this dealership!

Rod Trimble

14 de may. de 2014

Marlin worked hard and was a true professional!! THANKS

Jaymyers73

3 de may. de 2014

Jeremy Obenauf is a great salesmen! He works with you and is very friendly. They even gave me a better rate then my bank did. I will be doing more business with them in the future.

He pat

23 de abr. de 2014

We just bought a car from Brian Scott there. He was very friendly and wonderful to work with. Not pushy at all. Same with Brandon the finance manager. He was friendly as well and both of them answered everyone question we have. They were also very sweet to my impatient 7 year old. Also we had a car that didn't not run that we wanted to trade in and they came and towed it free of charge! I would recommend to anyone. Great customer service and we got an awesome reliable car for a GREAT price :)

savagemb1

22 de abr. de 2014

This was my first time buying a car and the experience was low-pressure and quite informative. The sales associates spent hours with me and made me feel like I was his #1 priority. He spoke honestly and didn't sugarcoat vehicle shortcomings. He helped me research other options in the area and he respected my budget. He even threw in free car washes for life, which I appreciated. I will definitely go back in the future.

redfierk

18 de abr. de 2014

My Service Advisor, Billy Blanton, kept me informed throughout the diagnosis process on an issue in the front end of my Toyota Tacoma. I suspect that a pothole caused the issue with the front bearing. Because there was also an issue with the clutch fan, it was difficult to diagnose and fix the problems. Billy was very concerned about the inconvenience to me as the diagnosis and repair took longer than anticipated originally. He offered to provide a loaner vehicle and to make the process as convenient as possible. The bottom line is the repairs were eventually completed on the schedule given and the truck has operated flawlessly since then. I heartily recommend Mr. Blanton and Germain Toyota's Service Department. I have had all my service needs done there and will continue to do so.

Jeff Webster

15 de abr. de 2014

I drive 330 miles from Michigan to Columbus ohio to buy a used 03 caddy and trade in my 02 blazer.very nice gentlemen that stayed afterhours to make sure that I was happy with purchase and answere any questions I had.even though it was late they like to get people back on the road again and not procrastinate on your time.very great place to shop for a vehicle.

THScionXB

14 de abr. de 2014

I spoke with JoJo by phone to set up an appointment to test drive a car. He was courteous and friendly and easy to work with once I arrived at the dealership. After our test drive I was unsure of the car and he suggested I walk around to search for something else. I settled on a Scion xB and both JoJo and Tony made my transaction easy and affordable. I never felt pressured to purchase the vehicle and the overall atmosphere of the dealership was welcoming and friendly. As a single female I was wary of walking into a dealership alone but JoJo and Tony made this my best car purchase. I highly recommend Germain Toyota and especially JoJo and Tony. If you go tell them Tiffany sent you and you won't be disappointed.

snyderguy

7 de abr. de 2014

This was a quick and easy deal to make. A great feature that Germain has is that you can look up the CarFAX report right from Germain's website with no charge to the customer. A clean CarFAX and a good looking vehicle for an affordable price seem too good to be true and, too a small extent, that is correct. There were some things I wanted fixed before I would sign the sales order - especially the rear shocks - and, even on this "As Is" vehicle, they did that for me. Then I had a Mazda dealer look it over AFTER the sale, and they found a few things that were a bit disconcerting. I contacted Germain, and they agreed to split the costs on the major repairs that otherwise could have been a big deal. The vehicle is great now, and JoJo and the Germain team are people of their word who will go beyond just getting you to sign and leaving you with your "As Is" vehicle.

Dlrraternewbe

7 de abr. de 2014

This is our second purchase from Germain Toyota, both painless and pleasant transactions. Marlin Black was our sales representative, and although the dealership was busy he provided plenty of individual attention and paid attention to our needs. He worked with us to complete several test drives to compare models, walked us through the pros and cons of each and made that part of the process as enjoyable as possible. When it came time to negotiate, Marlin worked to get a better deal on our trade as walking us through the entire purchase process. I would recommend him to friends and family, and took the time to write this review so others would understand that our experience was worth writing about. Thank you Marlin.

huntergti

4 de abr. de 2014

Bought a used VW for my son's first car from Marlin Black. Marlin was knowledgeable and just an all around great guy to work with. I highly recommend Marlin and the staff at Germain.

tkoch13

4 de abr. de 2014

I was able to get great service from the moment I walked in. Thanks so much for your help with my families purchase. I would definately choose to go back to Germain Toyota for my car purchases.

Mekiella2003

3 de abr. de 2014

JoJo was very nice, the facilities are great, and the dealership even replaced my entire windshield for free.

brittny080

1 de abr. de 2014

I recently purchased a used vehicle at Germain Toyota of Columbus.From my sales person to the finance team everyone was great!They found me the car I wanted and I am a happy girl!

pokepatch12

24 de mar. de 2014

The sales people were friendly and very helpful, especially Susan Goodman, who sold the truck, took care of everything and had me out the door in less than two hours, that included the test drive, detail work and finding some floor mats! The salesman who had sold the truck new advised of the previous owner and that useful information helped in my decision. Tony Turner took care of the financing and his info was greatly appreciated. I would definitely recommend the dealership and would buy again from Germain.

Gottlieb

24 de mar. de 2014

From the moment I entered the showroom, I sensed a difference than from other dealerships. Everyone I encountered was helpful and friendly. The most important thing was that the "listened" to what I was looking for and were able to provide that car at the price point I anticipated. Their discount was greater than other dealers and the value assigned to my trade-in was higher than those dealerships. The follow up after the sale reflected the same level of interest that was there during the initial discussions. I have purchased Toyotas previously from Toyota Direct, Tansky's Toyota & Toyota West, but I would recommend anyone to deal with Germain Toyota.

nelsonframe1

21 de mar. de 2014

Everyone at the dealership was great to work with. The salesman and managers were very attentive and always followed up when needed. The entire staff makes the process easy and quick. Very much reccomend this dealership.

Kford1908

20 de mar. de 2014

I was very nervous about the process of purchasing a car as this was only the second time I've purchased on my own. My first experience with another dealer and dealership was not a positive experience and caused me financial stress, bit my mind was quickly put to ease. Marlin was very attentive to what I was looking for in a car and was diligent about finding the right car for me. He explained everything thoroughly and kept me updated on a consistent basis on where we were with the deal. His time and attention put me in the perfect car for me and my family and I am grateful to have had the opportunity to work with him. I would highly recommend this dealer to anyone looking to receive quality service. I look forward to doing business with Marlin and this dealership in the future.

Magicsgal12

20 de mar. de 2014

Great experience and this was my first Tundra purchase, Tracy was very informed about the vehicle. I originally considered a Ford F150 but while sitting in the dealership I overheard the GM state he is losing a ton of business because they can't compete with Dodge and Toyota. We decided to hold off on our purchase and look around. We went to Germain and bought that day.

JAJuratovac

18 de mar. de 2014

We had a very good, low pressure sales experience when shopping for a used car. We researched on-line and the price of the car we selected (Honda Element) was fair for the age and mileage. It was easy to ask for our mechanic to inspect the car, and based on the findings, the sales manager agreed to our offer. Clearly, the dealership wants to sell cars and not engage in negotiating wars. Our transaction was easy, particularly because we paid cash. Marlin Black was friendly and low pressure, we'd highly recommend him and the dealership.

msjay2013

10 de mar. de 2014

This is my first time owning a vehicle and I wasn't too sure of the kind of vehicle I wanted to get....I had jojo (Jeremy Obenauf) helping me and I must say he was great he actually took his time with us asked questions and was able to show us a few cars that he thought were more or less in our price range and I ended up purchasing a Nissan, very nice car and price was excellent. If your looking for good prices and cars I would definitely recommend this location.

lrstith65

7 de mar. de 2014

Mr. Black is a Knowledgeable, Courteous & Friendly sales person. He had everthing well organized and ready for me to sign w/o wasting his or my time. I really appreciate the fact that he has sensitive to my situation and didn't have me linger around. I did recommend another lady to Mr. Black because of his disposition and she was also very satisfied with his business manner. Thank you Marlin!L. Stith

Agh#1

2 de mar. de 2014

I recently purchased a new used toyota tacoma from Marlin Black. My whole experience was great. I came from Cincinnati and was able to get in and out in no time. Marlin Black made me feel comfortable with my purchase, and he was not fake or try to sell me something i did not need. Also the price of the truck was better than any price I had found in Cincinnati. Thanks Marlin Black and Germain Toyota of Colombus for making my first car purchase a great one.

imhotep9000

2 de mar. de 2014

I don't really look for cars almost ever. when I went into the used car section of germain Toyota, I met a friendly face. he asked me straitforwardly what I was looking for , and he proceeded to show me a car that he thought was a good bet for me.boy, was he right. brian scott was his name. he walked through the unfamiliar territory of making the purchase and was really great. I am glad I went to germain Toyota and really glad to be helped by such a competent and friendly advocate. larry linter

nlambes

25 de feb. de 2014

Chris was very knowledgeable on the Toyota we bought. It was one of the coldest days of the year and he came out the meet my parents and I. Being a first time buyer is was great to have such a nice man selling me my first new (certified) car. He told us about the great warranty and safety of the Toyota Corolla S. Chris had me pre approved and I thought we would be there all evening but was in and out in a hour. My parents and I would recommend Chris to anyone looking for a experience with a caring man. My dad was so impressed with him he will buy their next car from him. Even called and checked on how and if I was enjoying my first car and directed me for a back up camera to be installed. Thanks for keeping such a great salesman. Thanks again Nick

linsparks

22 de feb. de 2014

Very customer focused. Wonderful customer service. Jeremy and Brandon were fantastic and super helpful. Jeremy met us in the parking lot, grabbed the truck we wanted and met every concern we had. A very positive experience! I would definitely recommend this dealership!

Jv3305

21 de feb. de 2014

I was in a tight bind, and needed to purchase a vehicle within a short time span. Jeremy helped find a vehicle within my budget, and was there through the whole sales experience. Jeramy was very approachable and easy going from the initial phone conversation to the test drive.

ashleycochenour

20 de feb. de 2014

I had an exceptional car buying experience at Germain Toyota. Marlin Black was my sales consultant and he provided the highest quality of customer service. He was patient and kind throughout the whole experience. The finance manager, Brandon, was also very kind and answered any and all questions I had. The Germain Toyota employees provided a pressure-free, no-hassle car buying environment and for that I am very grateful. I would recommend this dealership to anyone in the market for a new or used car - everyone was phenomenal!

Thom3

20 de feb. de 2014

This is our third purchase from this dealership, in which I have purchased two vehicles and my husband purchased one. Each time we have worked with Jeremy Obenauf (JoJo), who has always been helpful in helping us get the best value for our money. Jeremy has a very outgoing spirit that we enjoy, he gives great detail on each vehicle we look at and test drive, explains all the paperwork and is very professional and takes his job seriously overall. Jeremy has followed up after our purchases to make sure we are happy and the vehicles are running good and to let us know if we have any problems to contact him and he will see if he can be helpful.This is the first time we have worked with Tony Turner, but he has a very pleasant attitude and worked hard in getting me a good rate with a good financing company. He was very detailed in explaining the loan, the financing and all the paperwork.We enjoy working with Jeremy and Tony and have referred relatives and friends looking for a vehicle to them. Our family will continue to work with these individuals and this dealership, as they work hard in taking care of your needs and making you feel important.

Nikole 01

20 de feb. de 2014

Jojo recommended a car we hadn't even planned on looking at. We liked it so much we bought it!! He even is going to add a hitch on the back which is important for us to have on a vehicle to pull our boat.

bfoster3

19 de feb. de 2014

Aaron exceeded my expectations in ensuring the vehicle was outfitted, cleaned and ready for me. D'Lacy quickly resolved an issue for me and made it very clear that the dealership wanted only satisfied customers. Overall, this was the best car-buying experience I've ever had.

measendave

18 de feb. de 2014

The reason i gave such a good review was this was the best car buying experince i ever had.Luci was a true pro.She answered all our questions and gave us the best deal possible.I would rcomend Luci to anyone looking for a car.This was the fourth car we bought from Germain.Brandon did the financing he worked very hard to get us the lowest possible rate.The rate was alot lower than we thought we could get givin our credit.Thanks for all your hard work.

Aboukar

18 de feb. de 2014

What can I say? The staff, facility, and vehicles are all tip top. Couldn't ask for a better team to help me with my purchase. Had no issues, and the dealership was a more family-friendly experience than that of Ricart or Tansky. Alex and David were both highly trained in their work. Professionalism at it's finest.Happy I went with Germain!

athompson23

17 de feb. de 2014

I enjoyed working with JoJo and Germain Toyota. The staff was very knowledgeable and friendly to work with. I had one slight problem with the vehicle after a few days but I called JoJo up and they had me bring it right in and they took care of for me.

sdm1

14 de feb. de 2014

To whom it may concern On the weekend of 1/24/2014 my car went out and I was very upset all weekend. I went into work on that Monday 1/27/2014 and was telling my co-worker about my weekend. She told me to call Mr. Marlin Black at the dealership on Scarborough Boulevard of Germain Toyota of ColumbusI was unsure at first because I had not had a car payment in awhile but it was going be a cold night that coming week. I called and told Mr. Black my problem and my car issues. He took my information and about 20mins later called me back and told me I was approved and not only was I approved but also worked my down payment out to where I didnt have to put in money down because at that time didnt have any money. He was wonderful, professional and had wealth of knowledge. He ask me how I was going to get up there to pick up the car, I couldnt I didnt have a way. He offered to come and get me. Mr. Black picked me up from house after work and took me to the dealership by 5:30pm. By 8pm I was in my car, he stayed over 3hrs just make sure I was ok and was in my car. I am very, very pleased with this man and his work. I have never been treated like this at any dealership EVER!!!!!!!! Hence the reason I never had a car payment....I will always get my cars from Germain Toyota of Columbus. I have made a family outside of my family, he really took care of me like I was part of his family. He is my HERO!!!! Thank you Mr. Black and thank you Germain Toyota of Columbus.Greatful and happy customer Stefanie D Moss

agibbs56

14 de feb. de 2014

Customer service was excellent. From the initial phone call through the sales lot experience, dealer went the extra mile to find the best deal for me.

mhoctor

13 de feb. de 2014

I had only been in the Columbus area for about a year when my car began to act up. I tried to put off purchasing a "new to me" vehicle as long as I could when I came across Jeremy at Germain Toyota. Not only was he knowledgeable of their inventory, he listened to what my needs were and assisted me in finding the perfect car, with the right price and then, most importantly, walked me through financing. They are truly a start to finish dealership and I have recommended Jeremy to all of my friends and family. Thank you Jeremy and the folks at Germain Toyota!

velosterraptor

13 de feb. de 2014

This is the best dealers in town they worked with me on the price, Jeremy deffinitly did all he could to make sure I left with the car. The car which was a Hyundai veloster was in outstanding condition. They even detailed my car an filled up my gas tank which totally shock me no other dealerships did that before. The only problem I've had is I'm still waiting after 30 days for my missing payment book an they haven't replied to me about it , but I will be recommending this place as my go to for my cars an I will continue to buy cars there an hope you do the same. Oh an make sure you ask for Jeremy :)

jesset1981

13 de feb. de 2014

It was an overall good experience. I found what i was looking for online drove up, and with in a hour i was signing paper work and on my way.

Rica1234

13 de feb. de 2014

Wow! My experience was absolutely amazing. You know that old cliche about a woman will get ran over the coals if she goes to buy a car. Let me tell you that was not the case at Germain Toyota of Columbus. I am a single mother of one child so my budget is tight- really tight! During all this snow that we have had in Columbus, Ralph met my daughter(5yr old) and I at my car. He was kind, compassionate, a good christian and a great listener to my needs and wants for a new vehicle. I had a particular car in mind and was very excited that Germain had the vehicle. Unfortunately, there were some issues with the title on my car so it was delayed. So I had to leave sad with no new car. 6 days later, Ralph called and told me he had some great news and that he did. They had found a bank that would finance me without trading in my vehicle- long story short it was amazing because I had just received my title in the mail that morning.Well, the car that I thought I wanted was sold. - Sometimes things happen for a reason- that car was not meant to be. So Ralph and I went back to the drawing board. He took the time with my energetic daughter (patience) and me to get right vehicle for us. We were there for a few hours picking out cars, test driving, researching and dealing with my energetic little girl. As a parent I am sure you know children don't like to sit and wait..lol The staff at Germain Toyota of Columbus were very happy to help with her too.They gave her balloons and treats and made sure she was taken care of very well- they didn't have to do that. Ralph found the perfect vehicle for us. I am happily driving a Toyota Avalon that will be our vehicle for the next several years. I want to recommend Germain Toyota of Columbus to anyone that is looking for a new vehicle. They make you feel important and at home. The Business Manager - Brandon Dille was also great. Professional and friendly. BTW- They are also Steeler's Fans- Woot Woot.Good Luck on your search for the right vehicle and please tell them Rica Shepherd said you should stop at Germain Toyota of Columbus- Ask for Ralph Haygood.

keke55

13 de feb. de 2014

Jo Jo was awesome! We bought a used Toyota Sienna from him last October. He helped us find the one that fit our budget and our family needs. We love the Sienna. We had such a great experience with Jo Jo we came back in February to buy another used Toyota. Yet again, great service, a great price and a great car. Thank you!!

kimmieleet

13 de feb. de 2014

I absolutely despise shopping for cars. And have gone from dealer to dealer, large and small. But one really stood out. I really appreciated James attentiveness to what I needed. He was very helpful and very polite, with a quick sense of humor. Just loved working with him, and will defiantly recommend his services to my friends Thanks James for the great help!

cyndi23

12 de feb. de 2014

My experience at this dealership was get, the sales person was very knowledgeable in the product that he was selling. He was very kind offered us something to drink during that paperwork processes. the car buying processes seem to go by very quickly. I would send friend to purchase a car here.

cheapskate

12 de feb. de 2014

Mr. Byers was a very kind, and informative associate! He made looking for a car fun and easy! Will definitely work with him again in the future!

buyused

12 de feb. de 2014

James impressed on me the quality of the purchase of the vehicle. Without alot pressure or a long wait for answers to my question s. Made me feel like he cared about me not the sale

yowooten

12 de feb. de 2014

James Byers helped me to find a 4 Runner. He was very knowledgeable about the vehicles and made me feel very comfortable. I would recommend working with Mr. Byers and will give him my business in the future. Thank you for making my car buying experience a pleasure.

kojack

12 de feb. de 2014

Marlon Black provided me and my wife with excellent service. He was very patient and listened to what my wife and I needed as far as staying within our budget and he worked extremely hard to meet our needs. Mr. Black attitude was very caring and professional. He was not pushy which is a plus for my wife. He treated us very well and that is important anytime you go and make a major purchase such as a car. He answered our questions and went that extra mile to make this experience very comfortable, understandable and without incident. We found what we needed and wanted in one afternoon and the buying experience was much better than our previous car buying experience in the past. My wife and I would recommend Mr. Black and the Germain dealership and we also have to give a shout out to Tony who was the individual we signed our finance papers with as well.

felicad72

12 de feb. de 2014

Marlin Black is by far the most professional,helpful, and nice customer service oriented salesmen that I've ever encountered at a dealership in a long time. He really deserves to be recognized for his great work. He has always been friendly and is ready to answer any questions, and most importantly reassure me that he was there to help me for as long it took to make the right decision. As a consumer, purchasing a car can be a scary experience, you never know what you are going to drive off the lot with. I've purchased serveral vehicles in the past and some experiences have been good and some have been terrible. It's always nice to know that someone is willing to go above and beyond for their customers and to genuinely see them as more than just a sell. Working with Marlin was a not only a pleasure, but a good experience as well. I will definitely recommend others to visit Germain Toyota and tell them to make sure they ask for Marlin.

khill89

12 de feb. de 2014

Brian Scott was fantastic.He help me look for the right car that's for me. Made sure I was very well taking care of. I am blessed to have Brian as my salesman. Because look... now I'm rolling in a better and reliable car for me and my kids.And yes in my opinion Brian deserves 5 stars for everything and I will be sure to recommend him.Thanks

RiccoSanders

12 de feb. de 2014

From the moment I walked in to the moment I drove away in my NEW CAR every single person I came in contact with was very pleasant, knowledgeable, friendly and helpful....EVERY SINGLE PERSON! I was in and out faster than the past at other places! I recommended Germain Toyota to a couple co-workers that are looking to trade in their vehicles. And I would recommend Germain Toyota to anyone looking for a new or used vehicle without hassles.

MARI102

11 de feb. de 2014

My 2003 PT Cruiser did not hold up under the onslaught of below zero temperatures and died on me. I did not have a way to get to work at my downtown office from the Brice Road area. A recent ankle injury prevents me from taking a bus. I got online and searched for another car. I knew I wanted a Toyota, because I;d had excellent service out of my Toyota Rav 4 before I traded it for the PT Cruiser. The very next morning I got a very nice email from Mr. James Byers telling me he would like to try to help me find a car. He followed up the email with a call around an hour or so later, and sounded just as sincere as his email. He took some information from me over the phone and not long after got me preapproved for a vehicle! I fell in love with my Toyota Prius after the test drive and Mr. Byers got me into the car I wanted! At a price I could afford! My entire experience from test drive to purchase was great! Mr. Byers was pleasant, didn't pressure me to make a decision and I will DEFINITELY go back and see him when I am ready to buy another car! Thank you so much! MW

dsrobertswhs16

11 de feb. de 2014

I made two visits to Germain Toyota and Chris was extremely helpful. He was very patient and informed. He didn't pressure sell me or try and get me to look at anything I didn't want. I bought a car and he helped make the whole process seem smooth and easy. I would definitely recommend taking a look at Germain Toyota if in the market for a used car and if you do, ask for Chris Wilson.

stevenpatty79

11 de feb. de 2014

I was in the market for a good used car for my daughter. She had test driven a Nissan Sentra and was really wanting it. I talked her into looking at theToyota Corolla. We pulled into the used car lot at Germain Toyota and was greeted by Chris Wilson. I felt comfortable within the 1st couple of minutes of talking with him. He was friendly, he listened and seemed very interested in what we wanted not what he wanted to sell us. The selection of Corollas was excellent and it didn't take us very long to buy the one my daughter fell in love with. It was a 2010 Corolla with 17,000 miles.After a few minutes of negotiations the car was my daughters. The service was excellent, the price was right, and the whole transaction went smoothly.I would highly recommend this dealership and Chris Wilson to anyone in the market for a used vehicle.

SheilaPowell

11 de feb. de 2014

This was our second car to be purchased through the dealership. The second time was made fast and easy. Everyone was very helpful and friendly through the process. The car was priced right and was they were able to get me into the car for a low payment which included my warranty than other dealerships had quoted me. There was a slight problem with the vehicle that they fixed for me with no cost out of my pocket within the first week of having the vehicle.

jagudada

5 de feb. de 2014

Brian was very professional and friendly. He really appreciated my business and I felt like Mayor of Town during the purchase process. He treated me really good. I think I got the great deal from him. I noticed my car was pulling towards left because of bad alignment after driving few highway miles after the purchase. I called Brian and make him aware of it. Germain Toyota is far from where I live. That's why Brain told me to get it repaired some place closer to me. He told me that he will take care of me. And, yes, he sent me a check for the repair cost. What a guy and what a great service. I will call him for all my auto needs from now on.

Misha2

24 de ene. de 2014

I had a completely different experience with this dealership than I had with another one I was doing some shopping with..night and day. These people make what could be considered a 'painful' experience into a nearly painless one (putting down a large sum of $ is painful unless it's all pocket change to you). Jojo was great at being personable and listening to what I was looking for and didn't hound me about a trade, my credit score, or any other subject I wasn't interested in focusing on. He also gave me time to make my decision off to the side, whether or not to keep looking, or get a vehicle with them. I ended up going with their vehicle and haven't lost sleep over it. Id recommend making them your first stop if you are checking out used vehicles in Columbus.

roman3278

23 de ene. de 2014

Service was great. I always have a nice experience at this location they are friendly and timely. I will continue to do business at this location.

lyork

23 de ene. de 2014

Omar was very professional in dealing with us. He made us feel very welcome from the very beginning. He was very good to take the time and explain the nav. system and radio features. He also gave us a follow contact to make sure everything was ok.

Sugashea

22 de ene. de 2014

My call was incorrectly transferred to Jesse rather than a manager. Instead of correctly redirecting my call as asked he proceeded to inquire why I needed a manager. I understand it maybe protocol to initially ask how can he help, however after I insisted to speak with a manager he then refused to transfer me and lied saying none of the managers were working. Of course upon calling the receptionist she stated 2 managers were working before being correctly transferred. I'd advise him to work on his customer service skills.

JakeJones

17 de ene. de 2014

Both Sales and Finance were very pleasant and outgoing.They went the extra mile to do things such as resolve a noise in the car and supply me with a new car as a rental at no cost.A miscommunication between myself and Finance was easy fixed, in fact management came out to the car to as a convenience to my pregnant wife.Everyone was honest and outgoing!Thanks guys.Jake Jones

SarahFi

16 de ene. de 2014

Chris met us in the parking lot even though it was raining. He was very nice and helpful. We weren't exactly sure what car we wanted but saw a Toyota Camry online. We drove a couple cars and decided on a 2009 Camry. The whole thing was very easy and took way less time than we thought it would. We found out the car came with a great warranty and drove it home that day. My husband and I recommend Chris and the business manager Tony Turner as well as Germain Toyota. The next time we are looking for a car we will stop there first.

Josh c

13 de ene. de 2014

The Dealer JoJo was awesome. No negativity, everyone so friendly an its comfy there. probably the best place to buy a car, i will b back again when i need another car. The car is in excellent condition. You wont b dissapointed :)

chrisalex723

7 de dic. de 2013

I bought my car in the Spring of this year (2013). Marlin was a great help to me. Being a female car buyer we tend to think car dealers are out to rob us blind. Marlin made my experience a good one. He is an honest man and put me in a car that was affordable and reliable. I told him that I take care of my dad and grandfather and I needed a place of a wheelchair and an walker and he showed me the Scion XB. The miles were low and the price was great it is a very roomy car and fits my needs. When I purchased my car I noticed a small dent and Marlin had the body shop fix it immediately. I have recommended Mr. Black to a few of my friends he is a great sales associate. Sorry this took so long but I had to see if my car was holding up to my standards and it is!! Better late than never!!

mpm807

29 de nov. de 2013

I've bought and serviced my last two vehicles here but recently purchased elsewhere. I made a bad decision. The service at Germain Toyota is the best I've ever had. Please let the service staff know that I miss them and will be back when I purchase my next vehicle.

C. Alexander

24 de nov. de 2013

I bought my car in the Spring of this year (2013). Marlin was a great help to me. Being a female car buyer we tend to think car dealers are out to rob us blind. Marlin made my experience a good one. He is an honest man and put me in a car that was affordable and reliable. I told him that I take care of my dad and grandfather and I needed a place of a wheelchair and an walker and he showed me the Scion XB. The miles were low and the price was great it is a very roomy car and fits my needs. When I purchased my car I noticed a small dent and Marlin had the body shop fix it immediately. I have recommended Mr. Black to a few of my friends he is a great sales associate. Sorry this took so long but I had to see if my car was holding up to my standards and it is!! Better late than never!!

iCommit2Bfit

17 de nov. de 2013

I drove over an hour to look & test drive this car, even though I wasnt feeling very well but I needed a smaller economical car ASAP. I called and talked to a sales man (John Cuestas) who got the car ready for us for when we got there because we were pressed for time. It was ready for us!!! I was so sure when I called that this was the car for me that before I even left my house that I cleaned out my car. However after driving over an hour in my nice smooth 2001 Olds and then test driving the 2013 Toyota Corolla S I was devastated and walked away from the Toyota. I loved my Olds Aurora and this was no Olds!!! The salesmans face had the most devastated look on it also. I think He couldnt believe I walked away form it and I had him show me other cars. My husband had a good talking to me and had to remind me that I was looking for another vehicle for gas mileage purposes and not for extreme luxury & roomy comfort. The saleman saw my frustration and offered to let us take the car for another longer drive and told us to go get lunch and think about it. After taking it for another spin my mind was changing and I realized this was an awesome car and a really good deal. We called while on the test drive and let them know we wanted the car and that we were pressed for time (we didnt even get to have lunch). They got the papers ready for and we were out of there right on time. Very friendly, very knowledgeable, very personable & very patient with my mind changing ordeal. I miss my olds a lot & I hope someone takes care of that car whoever gets it.....But Im really super happy I got this 2013 Toyota Corolla S!!!! I feel like I could pop a wheely in this little thing LOL My 16 & 18 yr old boys LOVE IT!!! & this 44 yr old mom LOVES the AWESOME gas mileage$$$ Thank you Germain Toyota of Columbus & all who were involved in this sale. One of the best car buying experiences I have ever had. Kathrine "Tina" Baldwin

iCommit2Bfit

17 de nov. de 2013

I drove over an hour to look & test drive this car, even though I wasnt feeling very well but I needed a smaller economical car ASAP. I called and talked to a sales man (John Cuestas) who got the car ready for us for when we got there because we were pressed for time. It was ready for us!!! I was so sure when I called that this was the car for me that before I even left my house that I cleaned out my car. However after driving over an hour in my nice smooth 2001 Olds and then test driving the 2013 Toyota Corolla S I was devastated and walked away from the Toyota. I loved my Olds Aurora and this was no Olds!!! The salesmans face had the most devastated look on it also. I think He couldnt believe I walked away form it and I had him show me other cars. My husband had a good talking to me and had to remind me that I was looking for another vehicle for gas mileage purposes and not for extreme luxury & roomy comfort. The saleman saw my frustration and offered to let us take the car for another longer drive and told us to go get lunch and think about it. After taking it for another spin my mind was changing and I realized this was an awesome car and a really good deal. We called while on the test drive and let them know we wanted the car and that we were pressed for time (we didnt even get to have lunch). They got the papers ready for and we were out of there right on time. Very friendly, very knowledgeable, very personable & very patient with my mind changing ordeal. I miss my olds a lot & I hope someone takes care of that car whoever gets it.....But Im really super happy I got this 2013 Toyota Corolla S!!!! I feel like I could pop a wheely in this little thing LOL My 16 & 18 yr old boys LOVE IT!!! & this 44 yr old mom LOVES the AWESOME gas mileage$$$ Thank you Germain Toyota of Columbus & all who were involved in this sale. One of the best car buying experiences I have ever had. Kathrine "Tina" Baldwin

georginaalvarez

4 de nov. de 2013

The reason I choose Germain Dealership was because I was looking for a Rav4, and went to see both dealers, having a more efficient client services from the beginning up to now that I took the car for the 6 months service.

Randylinda

4 de nov. de 2013

Ever since we first bought our Prius we have been extremely satisfied with our experience starting with our test ride and trade in negotiations,to and including all of our service visits. In and out in a very timely manner.

Htkh799

31 de oct. de 2013

We are so happy this dealership worked with us and with our limited budget to get us what we needed to accommodate our family. Not once did they give any negative answers. We experienced fast and amazingly friendly service. We will definitely refer family and friends to this dealership and to our sales consultant Ralph Haygood.

Mom2xsaround

31 de oct. de 2013

We are so happy this dealership worked with us and our limited budget to get us what we needed to accommodate our family. We never heard negative answers. Fast and very friendly service.

Al S

28 de oct. de 2013

In 2007, we had a very bad experience at Germain and swore we would never go back there. But, earlier this year I took my son's 2006 Prius there for recall work (he bought his at Germain.) Billy Blanton was exceptional and got me a new set of tires my son needed at a great price. Billy was so friendly and efficient I even took my 06 Prius there for recall work (I bought mine at another dealer.) This past Saturday, we were near Germain and I had heard about the 0% financing on 2013 Priuses. I told my wife, "let's take a look." To our good fortune, we ended up with Adam Castin as our rep. We found a red Prius with all the bells and whistles. We had only been going to look but Adam worked the numbers into a great deal and we ended up trading in my wife's 2008 Hyundai Sonata on the spot. That makes us a two Prius family. My 2006 Prius has 180,000 miles on it and it still runs like brand new. I must reiterate, however, we would have never gone back to Germain had it not been for the great treatment we got from Billy Blanton.

Carollynnechretien

19 de oct. de 2013

We worked with David Backherms and would recommend him highly to anyone who is looking for a car. He is upfront, a good communicator, open and friendly and not a "pushy" sales type! We found him to be very dependable and honest in his approach. Everyone we encountered made the experience a pleasant one and we bought the car that we had called David about! The car is exactly what we wanted and I am extremely happy that I saw the Highlander on Autotrader and made the call before it was sold to someone else! If you could clone David you could use him for a prototype of the "perfect salesman"! Thanks.

VenkatAlla

12 de oct. de 2013

I had a really good experience buying my new car at Toyota Camry 2014 on 10-11-2014. I need to appreciate Norm Oribello and Brandon for there fantastic work and the way they worked with me to get my taste of car. Thanks once again you both. I would recommend you to reach Germain Toyota to get a best deal for your cars.

cvgteam4

11 de oct. de 2013

I bought my first corolla from this dealership and wont ever go anywhere else. They have been very welcoming to myself and my family. Everytime I come in I always feel welcome and enjoy waiting while my car is being serviced

rtr2019

1 de oct. de 2013

My family traded in an older car on a purchase, The purchase itself was fine. But, the finance manager, Anthony (Tony) Turner, filled out incomplete paperwork for the new loan, and then he kept making promises he did not complete, specifically to send the payoff to my bank/lien holder for the old car, and fix the part on the purchased car that was broken. After 4 weeks of leaving several messages for the business office and management of Germain to contact me, (but they failed to do so), I filed this review and contacted the Ohio Attorney General's Office. Used car manager. Greg Coby contacted me within 24 hours and was VERY helpful. He addressed all the issues I presented to him, and he apologized for any mistakes. I appreciated his willingness to be reasonable, and i edited this review to reflect what took place, and I informed the Attorney General's Office that they could close my case-compliant as the matter had been resolved without their involvement.

osborj01

29 de sep. de 2013

We had been looking for a truck as a second vehicle. When we arrived at the dealership, we were immediately greeted by Luci Green. She was so professional and courteous and helped us find just what we were looking for. She was great throughout the whole process and we would definitely recommend her. This is the third time we have purchased a vehicle from Germain Toyota.

Deej447

25 de sep. de 2013

I called in before I went to the dealership and told Lucy I would be stopping by to look at a 2012 VW Passat. I had been looking for this model car for a while and I was extremely interested in this particular one. When I got to the dealership Lucy met me outside with keys in hand and sent me for a test drive. That was great! When I returned from the test drive there were 5 sales consultants on the floor and two customers in the show room. Lucy was working with both myself and the other customer while the rest of the sales personnel sat around doing nothing. Lucy would go over to the other customers and then come back to me. This continued for about a half hour. Finally Lucy had my trade-in appraised and I was happy with the value they attached to it. I probably spent a total of 15 mins with Lucy at this point. I then asked some questions about the car and it was discovered that the second set of keys was missing as well as the floor mats and the owners manual. There was also a bulb out inside the cabin of the car. I expressed to Lucy that I would really like to have those things and she checked with the manager to see if these concerns could be addressed. She returned and said that if I bought the car tonight he would take care of it. After Lucy asked for the sale I told her I had to call my wife first. I stepped outside and spoke with my wife. We decided to think it over for the night and I told Lucy I would let her know tomorrow. The floor manager I think his name is Greg Coby was listening and shook his head no. I asked if the deal would still be good tomorrow and Lucy told me that it would not. I didn't ask for any changes on the price of the car even though it was about $500 overpriced. I didn't ask for any more on the trade. All I asked for were the things that were supposed to come with the car. I asked for a copy of the offer and when Lucy asked the manager if she could give it to me he said "I don't care, I'm not going to do it tomorrow" meaning he would not honor the deal tomorrow. I approached Greg and told him how disappointed I was with the lack of customer service. he sat at his desk with his arms crossed and said "That's fine, I gave you everything you asked for so I don't care" or something to that effect. I then thanked him for wasting my time and left the showroom. Lucy followed me out and apologized and attempted to make excuses for the manager. I told her he lost the sale for her and he is probably losing more sales. I was prepared to hand over a check for the car. I didn't need financing from the dealer and it would have been a very easy sale for Germain. I think it is reasonable to expect a person to want to talk over a purchase of this size with their spouse. Our main concern was trying to decide whether we wanted to buy this car or return to the dealership the next day to purchase a new Camry. I have never been treated with such disrespect and especially not by a sales department I was trying to do business with. Now they will not be selling us the 2012 Passat or a new Camry. There are plenty of dealerships in the area and we will certainly no t be giving this one our money. As a sales person myself I understand the value of professionalism and making a client feel comfortable with a purchase. This dealership practices predatory sales techniques and obviously missed the class on professionalism.

mamasaum

20 de sep. de 2013

We visited Germain after a terrible first experience at another dealer, where we were held hostage for over an hour without our own car keys. We walked in and were enthusiastically greeted by Lucy Green, who sat down with us, heard what vehicles we were interested in, looked up what they had available on her computer, told us the price and grabbed keys for 3 vehicles. We went out to the lot, looked at the interior of one, like it and drove it. She owned a vehicle of this type (Prius hybrid) and was able to tell us all about how it worked, and its features as we drove. We then looked at the second vehicle, didn't care for it and moved on to the third and drove it. We got no pressure from Lucy as we made our decision. We decided on the Prius and she was able to work out a great deal for us. We got almost what we asked for our trade-in, got the "special internet" price, got a new 12 volt battery for the Prius(as we were concerned about the age of it) and a second key for the car. We had planned on getting financing through our own credit union, but their finance department was able to get us very favorable financing. We still had money to move over to our account for money we wanted to put down, but they had us write a check to hold until Friday, and we walked out in 2 1/2 hours with a newly washed, gas tank filled, new (to us) car! If you go to Germain, expect friendly, polite, helpful, upfront and efficient help and we think, a fair deal!

jholbrook

1 de sep. de 2013

Both the employees that we dealt with were very friendly and helpful. They worked with us as far as negotiating the price of the vehicle. I would be glad to recommend them to other car buyers.

dave20

24 de ago. de 2013

To whom it may concern: Our recent visit for service on our 2011 Toyota Tundra Platinum Crew Cab, (by the way, this is our 5th Toyota vehicle), we give anexcellent rating due to the service departments - both in the State of Texas, where our truck was purchased, and in our arriving here,we checked out the rating of the local Toyota dealerships and found yours to be the top rated. After taking our truck there, we foundthat rating to be true because of the friendly way we were treated and the way the service department took care of our truck. You have some fine people working at your facility. And yes, we will return for scheduled service work.........most assuredly when we decide to purchase a new truck.We are now residents of Ohio. Elsie Gayle and David Rankin

Ellenfae1

5 de ago. de 2013

This is our third purchase from Germain Toyota and it just gets better each time. Our salesman, Leo Treadway, went above and beyond what I expected! Gregory White also helped us out, above and beyond what I expected, on Leo's day off. I will be referring everyone I know to Germain Toyota because of the great service I received. And I will tell them to see Leo for a great deal!Ellen F. Weisberger

BethandPhil

2 de ago. de 2013

First rule of business deals, never take the first offer. Fortunately, James was willing to listen and work with us and get our payments where we wanted them. We walked in knowing which car we wanted to look at, and he informed us it was getting new tires put on. He was able to get us in a test drive before then, and we really liked it. He made sure the tires were put on before we left. Great service! We did run into a snag when getting gas. The cap had a lock and we weren't given a key. James then asked us to leave the car overnight and he would replace the cap, fill up the tank and have the car detailed for us. All in all, we had been to a lot of dealerships in the previous week and met some really good salesmen, but James closed the deal. Our credit was not the best due to bankruptcy from 6 years ago, but Germain was able to get us in a car with decent mileage, a payment we wanted and even 1% lower interest rate. Thank you.

susgob711

28 de jul. de 2013

Awesome experience! I was a little apprehensive about the whole car buying experience in general but Chris Wilson made it as painless as possible. In & out in around 2.5 hours. The finance person was a little pushy as is his job but I stood my ground and turned down his pitches without any problem. Otherwise it was an awesome experience all around. I would definitely recommend the salesperson I dealt with.

heatherx33

21 de jul. de 2013

We drove 3 hours from WV to look at a used vehicle. JoJo stayed on top of everything, calling us back when the price was reduced. When we got there, he was very helpful and got us to drive home in the car that we loved. We worked with Tony in financing, and he was also very helpful ensuring that we got the best bang for our buck.

Chris Humston

19 de jul. de 2013

Brian Scott got me an amazing deal on a very nice used 2005 Jeep Wrangler. I was surprised at how hassle free the whole transaction was. I purchased an extended warranty. And I am glad I did. Just a few weeks after buying it, some of the shocks needed replacing. Germain Toyota replaced everything free of charge, no questions asked. They stand by their word. I definitely recommend buying from Germain Toyota. And be sure to ask for Brian Scott!

chamje7

12 de jul. de 2013

I recently decided to purchase a pre-owned truck and I found what I thought would be a perfect fit for me. Although the truck seemed great, it was over 70 miles away from my home. I contacted Germain Toyota of Columbus and reached Greg. Greg provided a level of service that I had never experienced from a car dealer. He assisted me over phone and made sure that the long trip that I was going to make to check out the truck would not be a waste of my time. He was not pushy and addressed every concern that I had prior to purchase. When my wife and I arrived at the dealership to test drive the vehicle. Greg greeted us warmly and did not rush us at all. He allowed us time to thoroughly inspect the vehicle. After seeing that the vehicle was exactly as he described over the phone, and receiving such friendly service, my wife and I felt extremely confident in our decision to make a purchase. Throughout the purchase process, both Greg our salesperson and Greg the manager made sure that we had a good experience. We even had some good interactions with other team members while we were there.Based on my experience, I will be recommending friends and family from my home area of Wilmington,OH make the trip to Greg. The professionalism and friendliness of this dealer has won me over.

GlenHawks

28 de jun. de 2013

Scoured the internet and ended up here. Boy am I glad. Brian was a consummate gentleman and held true on everything he told me he could and would do. The Corolla I purchased only came with one key, I made a small comment about it and he said, "no problem, I can take care of that", same for some missing floor mats; he told me he'd find me some. On the day that I came in to have the extra key made he wasn't there. I asked about the floor mats Brian had said he was trying to find me. Come to find out, there were none to be had. He was at the time out buying some for me. About 5 minute after asking, Brian was walking in the door with my new floor mats. That to me was unparalleled service. This in addition to the friendliness, courteousness and professionalism of all the staff at Germain is the reason I will recommend them to everyone I know and will return the next time I'm in the market for another car. Great job!

ScottKY

24 de jun. de 2013

We just purchased a used Chrystler 300. We had issues with the AC at the delaership and they gave us two options that would work best for us. On the way home we had what appears to be issues with the electronics that controls the gas. We spoke to Jeremy and they have agreed to get repairs taken care of through the dealership back home. They have been very professional about the issues and I feel that they are going to get resolved quickly. I would recommend them to anyone looking to buy a car.

WayneMLinek

11 de jun. de 2013

Mark Pastre was helpful, friendly, and knowledgeable. The service center in Texas that told me about the leaking tensioners scared me and also gave me a long list of other things my car needed. I didn't have time to get it fixed before I had to get on the road and I figured I'd call Toyota to check it out when I got to Colulmbus. I am so glad I got Mark on the phone when I called the dealership for service. He clearly explained the potential problems and various solutions depending on what the exact problem was over the phone. I got personal service from Mark when I arrived at the dealership, and a phone call from him when they determined the exact problem. The list of other potential service needed was short and reasonable--not at all like the service center in Texas. Mark got my total service done in less than 3 hours for under $400---which included several other items in addition to the leaking tensioner. Great experience with Mark and Germain Toyota!

HensleyP1

6 de jun. de 2013

I gave this rating because I felt I was treated with great respect, Susan listened to my needs ,found the car in the condition I needed, and she and Tony were able to get the loan payment well within my price range. Overall experience is an a+ and I would definitely return to Germain Toyota for any future purchases. Well Done Germain. Big thanks to Susan Goodman And Tony

Champ3300

4 de jun. de 2013

Susan Goodman was so professional and friendly, and she put absolutely no pressure on us as we searched for the "right" car. She took the time to test drive the Camry XLE, and showed us the features between that car and an Camry LE. She compared the value of each car for the features vs. the selling price, and it made our decision a no-brainer . We could not be more happy with the superior service Susan gave us, and will recommend her to our family and friends, and most importantly, will buy all of our future cars from her. Who knew that buying a car could be such a happy experience?!

wu653

9 de may. de 2013

Leo was great to work with and I would recommend him. He was knowledgeable, friendly, and I felt comfortable working with him both in-person and on the phone.

Lonnikinz26

15 de abr. de 2013

I rate this dealership a five because my car purchasing experience was easy, fun, and very professional from the moment I walked in the door.

gregoryallen

12 de abr. de 2013

We gave this dealership an excellent rating due to the excellent service that was provided. We found out about the dealership while searching for a highlander on kelly blue book. We called down and spoke with Jo Jo about the 2007, however upon arrival we found a 2008 that fit our needs. Jo Jo was very helpful in not only answering any questions we had, but also in making sure we came out with a price we could afford. We want to thank Jo Jo and also Tony for making our visit to Columbus well worth while.Greg

cgarrett6

6 de abr. de 2013

This review is also on Yelp.comI recently bought a used vehicle from Germain. I had previously dealt with the new car side, through leasing a Rav4, and they were great. When something used turned out to be the way to go this time - I was handed over to the used car sales, and a gentleman named David Backherms. Like many used car joints, these guys tell you what they think you want to hear. The people we dealt with were friendly enough - and we worked out a deal that evening. Unfortunately we had some bad timing, as the finance manager that we dealt with that first night was let go about a week later for some reason. Our file fell between the cracks and I was being bounced back and forth between two people that were trying to handle things - and was getting different stories from both as to what was going on. Tony Turner and Jimmy Palmer finally came through, but after many many follow up calls from me to really keep the pressure on. I still had to get an extended temporary tag because the financing wasn't completed in 30 days, which they did reimburse, but it was an unnecessary hassle that could have been avoided. This proved to be the theme throughout my dealings with Germain Toyota - they finally came through with what I was asking for (and they were promising), however it took way longer than it should have, and you really have to stay on top of these people, calling them daily, because I really believe that they don't know how to pick up a phone and dial your number. So many times, I was told that they were going to check on something and call me right back. Never heard from them - and I always had to follow up the next day.I also had a mechanical issue with the vehicle, that they were taking care of for me. They had a "guy" who came in and subcontracted some mechanical work from them - and had set up a time for me to come in with the vehicle so he could look at it. I met him there and he spent about two hours to figure out what he thought was the problem. Came out, and said that he knew what it was, had the part at his shop, and it would only be about a 15 minute fix.......I was wondering why he hadn't brought the part with him if he thought it might be the issue, since it was such a quick fix. But no luck - so we agreed to meet there at the same time the next day. I arrived and one of the sales guys took my keys and drove the vehicle into the shop. I hung out in the waiting room - and after about two hours waiting again - went to check to see how this "quick fix" was coming along. At that point, I was told that their "guy" hadn't even shown up yet, and they were trying to get a hold of him. They finally did, and his excuse was that his cell phone was dead, and he didn't know what time it was. So I left after wasting my afternoon - and was set up to come back the next day, yet again. He showed up on time and after a couple hours of waiting again - I inquired about the progress. Remember - they had kept telling me that it was a quick fix. I was told at this point that it was going to be a longer job, so I was set up in a rental. The next day I called in to see if it was ready to go - and they told me that it had to be sent to a Dodge dealership for them to fix it. I had the rental from them, and Mr. Backherms had the Corolla switched out for a Sienna since I needed room for kids and kid stuff - so I definitely appreciated that. Dodge had it for a week - I got it back, only to find out that nothing had been fixed. The same issue was still there....they took it back, had it for another week, and it was fixed that time. They also had the "dent guy" fix a little ding that I had pointed out. So - things got done, it was just ridiculous how long it took, and without any common sense in the proceedings.All in all - I wouldn't recommend Germain Toyota for anyone interested in buying a used car. I purchased mine at the end of Jan, and I wasn't finished dealing with them until the end of March.If you do decide to try them out - just stay on top of them. Call daily to check up - they will forget about you pretty quickly. They have very little customer service once you've signed to buy the car - and I was given poor excuses instead of apologies when things didn't go how they promised they would. You may have to do some of the legwork for them, especially in a situation like mine where the vehicle is taken to another dealership. I was calling the service department at Dodge, and they were telling me that they had left messages at Germain, but hadn't heard back from anybody yet, telling them to go ahead with the work that needed to be done.It wasn't 100% negative, however I for sure wouldn't want to go through that again when I decide to buy another vehicle. The professionalism just isn't there.

karenfla

5 de abr. de 2013

Wow what a great experience! John was incredible to work with.From the moment we met him it was a very energetic and exciting.He was very honest and direct, which for us took all of the bs out of it.We chose a car according to our needs,after he listened to our uses he helped us in picking it out and was very helpful in explaining all the equipment from hood to trunk.We have been to several dealers and most didn't even open the hood or trunk.We will be buying our next car at Germain and will ask for John again. It was hassle free and fun with him.Oh lets not forget the horn lights and applause from everyone.These guys work truly like a team.Thanks John.

gin317denty

4 de abr. de 2013

Excellent dealership friendly service and vehicle selection is excellent. I would recommend my family and friends to visit this dealership to make a new or used car purchase.

Lverbance

25 de mar. de 2013

Leo was great to work with. He is not pushy and seemed to want to make sure I was happy with my purchase. He has called twice now to follow-up with me. Great customer service. I will definitely go to Leo next time I decide to purchase another Toyota and have no problem referring my friends and family to him. I feel confident that he would take just as good care of them as he did with me. Kudos to Leo.

nijai02

23 de mar. de 2013

I walked into Germain Toyota nervous because I didn't know how my experience would be, but I'm glad I did decide to trust myself to try something out of my comfort zone. Germain Toyota and it's employees are amazing. Each employee I met was able to help me in some sort of way. I walked in with the idea of purchasing a new vehicle for myself, and that is what I did. I had the pleasure to work with the sales & leasing consultant Marlin Black. He sold me the car that I wanted, and I have to say this was a great experience. I want to thank all of the employees at Germain Toyota that helped me in purchasing my vehicle.

Alecia Larsen

11 de mar. de 2013

The entire experience was professional from start to finish. Greg Neutzling was awesome and I would recommend this dealership to anyone. Loved it all! Thanks!

tbear1207

9 de mar. de 2013

I wanted to test drive a Rav4 to possibly purchase. And to understand about what kind of financing was available. I had a 4 Runner purchased there new in 1999 and was ready for something new. Did I want to drive out in something new - yes. But I was also ready to walk away if I needed to. My financial situation limits me to what I can afford to pay every month. Chris was extremely friendly, talked to me about all the features of the Rav4, looked over my 4 Runner and we talked about it. Looked aboud the lot at all the Rav 4's. Found one that I liked and the rest is history. I did wait a while to work with the financial person and sign all the paper work. That always weems to take so long.

Bill

8 de mar. de 2013

Overall I had a decent experience buying my used truck. The salesman was very nice and not too pushy. They did lowball their trade in offer, but I held strong and got much more than their first offer.

syl1115

4 de mar. de 2013

Susan Goodman was fantastic! The entire buying process was very painless and fast! My only con is the amount of time it took for me to get the vehicle once it went to clean up and the car was not very clean inside, which I didn't notice until the next day because it was dark when I took delivery. I love my Mazda CX7! Thank you Susan!

UNECC

28 de feb. de 2013

Mrs Goodman worked with me from the moment I stepped foot into the dealership. She was very friendly and willing to ask about my needs. She was concerned about my concerns and never was pushy. I enjoyed the fact that she checked up on me to see how I was doing in my car search needs. She got me a very nice vehicle at a price that was very affordable to me. I will recommend Germain Toyota to any of my family and friends looking for a good car and a great experience.

car88ttp

12 de feb. de 2013

I found Brian very helpful and friendly. He was able to assist me in purchasing a car for my daughter and with the help of Ton y Turner get all the required paperwork completed to finalize the deal. The environment is very good, Brian understands the product and was quickly able to find a car that fit our needs. Overall the process was efficient, effective and reasonably priced. The attitude of the staff was far superior to other dealers I visited. In a competitive market the dealership maintains a positive and customer oriented attitude.

kevin malesick

11 de feb. de 2013

D'Lacy Stith and Asher Puri are the reasons why my wife and I have purchased (3) new Rav 4x4's from Germain Toyota. They are both Professionals, Extremely Easy to work with and listen to their customer needs. Great prices, services and respect. Our daughter and son in law have also purchased a new Rav 4x4 and a new Highlander from Germain Toyota.We all Love our Toyota's.

robertbesser

4 de feb. de 2013

Susan did a great job for us and when some one is loking for a car we will send them her way keep up the the good work

pvcornwell

1 de feb. de 2013

Susan Goodman sold us a 2012 Sienna LE in August, 2012. We decided to purchase a 2013 Sienna in January, 2013. Susan had moved on to used cars sales, but when we called and asked for her to take care of us, she did so seamlessly. Both experiences at Germain, with Susan's help, were very positive. We had lots of questions and concerns both times, and Susan and the rest of the staff answered everything to our satisfaction. We would recommend Germain to anyone.

madz4486

30 de ene. de 2013

Chris was very helpful and it alleviated a lot of stress deaing with only one perosn throughout the entire process of buying a car. Price was very fair compared to other dealers in the area. I have been using their service department for several years now on my previously owned Toyota, and I will continue to go there for service on the used car purchased. Great experience.

MikeBwater

24 de ene. de 2013

Very helpful in purchasing used car. They took into account our financial situation and gave us a tremendous deal. They also added a bumper to bumper warranty on the 2008 Corolla we purchased. Mr. Scott and Mr. Turner made buying an automobile a pure joy and a delight. They even followed up with us to make sure all of our needs were satisified.

LindaK12345

21 de ene. de 2013

My husband and I were looking for a 4 door car and saw the positive reviews on Germain Toyota and decided to give them a try. We checked out their website and compared prices and saw 3 or 4 cars we were interested in and stopped up. We came in on a Saturday and the dealership actually seemed like fun. People were laughing and telling jokes and they have this cowbell you ring when you buy a car and then they all....well I won't ruin the surprise. Out of the 4 cars Chris Paul told us only 3 would fit into the payment we needed to be in but he showed us the 4th car as well. We drove 4 cars and decided we liked this funky green 2009 Toyota Camry. Chris said his was the exact same color. Our next step was meeting with the business manager Tony Turner, he was quick and very easy to talk to. Everyhing was fun, relaxed, we never felt pressured and are very pleased with our experience with Chris Paul, Tony Turner and Germain Toyota.

spartacus.auditore

21 de ene. de 2013

Brian was extremely helpfull. he helped me work out a deal i could afford and was comfortable with. he wasnt pushy or made me feel rushed. i left feeling like i got a great deal on a great car.

john in columbus

21 de ene. de 2013

Mr Backherms was very helpful and very professional. We came in and bought a 2012 Camry and love it. After we agreed on price and payment Mr Turner completed all of our paperwork very quick and efficiently. If you are looking for a used car we would recommend Germain Toyota.

bucknut4life

21 de ene. de 2013

I was very impressed with the service I received from Chris Wilson and Germain Toyota. Chris made my buying experience a very pleasant one. I would highly recommend Chris and Germain to anyone looking to purchase a vehicle.

usedcar1

20 de ene. de 2013

We gave the rating of OK for price because after having the car home for a day we have discovered some items that were not disclosed to us. Those are a battery that is going bad, mold in the spare tire well and wiper blades needed replaced. Other than that service was good.

KATS1MORE

19 de ene. de 2013

I AM VERY PLEASED WITH MY EXPERIENCE AT GERMAIN. CHRIS WILSON WAS VERY KNOWLEDGEABLE ABOUT THE CARS AND I WAS TREATED WITH FRIENDLINESS AND RESPECT. I WOULD DEFINETLY RECOMMEND HIM AND THE ENTIRE DEALERSHIP TO FRIENDS AND FAMILY.

calamitybomb

18 de ene. de 2013

Greg is a great guy to work with, would shop here again. Fast, friendly, down to earth. Had a great experience shopping here, thank you

tammy40

18 de ene. de 2013

Hello, I was on the search of a decent used car for my daughter. The salesman Greg Neutzling was very helpful, patient with us, friendly and answered any questions we had for him. I would recommend buying a car from Germaine Toyota any day.

blitzed

16 de ene. de 2013

I have now found and purchased two pre-owned vehicles at Germain Toyota on Scarborough Blvd in the last 4 months. Great, friendly, helpful people with great prices!I recommend them highly!

hlpugh10

13 de ene. de 2013

From the moment that John walked out to greet us with his arms up in the air until the moment he bid us farewell with a hug, I was completely captivated by his welcoming and fun spirit. My fiance, Nathan, and I were searching for the perfect car to take out to Oregon with us when we moved this summer, so we listed off to John some important factors when buying (economical and gas friendly, spacious, we really wanted an SUV but realized we probably couldn't when trying to remain fuel-friendly, trunk space, something good for traveling with adventure gear, under $16000). After listing these things off, John immediately walked us over the the Scion XB and unlocked it so that we could jump inside. While I was initially unsure about how I liked the outside boxy look, once I was inside I completely fell in love with it, which in turn began to change how I felt about the outside as well. I've always loved a full sound system but wasn't necessarily expecting one when we went out shopping that day for a car, but John delivered in EVERY aspect, including this car which has an AWESOME pioneer sound system. After driving it around the block, Nathan and I felt we had really found something that we could picture ourselves in and something that could be a part of our new life together. John's sincere and life-loving attitude completely put us both at ease, but especially myself who went into the day initially feeling as though I wanted Nathan to do all of the talking so that I wasn't being swayed by the prototypical "car salesman." The moment John came around, I couldn't shut up :) In an instant, he reverted my hesitation into complete enthusiasm by simply being the awesome person that he is. On top of all that, our "Numbers" guy, Tony was a joy to work with and aside from the fact that we share the same birthday, we were really able to connect in conversation and attitude. He explained everything to us very thoroughly and broke down all of the numbers bit by bit so that we knew exactly what we would be doing with our money in relation to this car. I could tell that he enjoys what he does because it resonated in his ability to make it understandable and even FUN, when otherwise it could have been a very mundane process. Congratulations Tony on your upcoming 29th wedding anniversary! We could continue to write on and on about this experience, and Nathan and I DID indeed continue to rave about all of it late into the evening after we had left. We will certainly be recommending this place and these two individuals to our friends and I plan on sending them both a picture of us and our car out in Oregon. THANK YOU so much Tony and John (and everyone else working there who seemed equally as kind). All of you truly did play a role in Nathan and I's future together and we couldn't be more excited and pleased with our first major purchase as a couple. ROCK ON!

kranti

29 de dic. de 2012

My experience with sales person Leo was great! He was very friendly and helpful.I would recommend everyone to this dealership to purchase a car.

ChrisKraemer

22 de dic. de 2012

RUN!, don't walk away, RUN away from this "dealership" if you want to buy a car. My nightmare with Germain of Columbus(forgive the bile that forms in my throat when I speak there name), begins with my car being hit and totaled by a semi. I had been looking online for a few months to find a replacement for my beloved 2006 Grand Prix GT. Finally one day I saw a 2007 Grand Prix GT online at Germain of Columbus. It only had 35,000 miles on it and the carfax seemed perfect. The car looked flawless, the only catch was that I live in IL, about 500 miles away. I called the dealership and was greeted by a Mr. David Backherm. He said not to worry about the distance, "he sells cars out of state all the time". After much deliberation, we worked out a deal to have the car delivered for free, wow I thought, a dealership that really wants to make me happy, I was sooooo wrong. Before I agreed to start any paperwork, MR. Backhand assured me this car was perfect, no problems at all,completely mechanically sound, and if any did arise I would have a 60 day 2000 mile guarantee. The first day he started the paper work he entered my social security number wrong, because of the mistake he would do it the following day. The paper work all went through, since I had never bought a car like this before I made sure of all the detail were in order before the "DEAL". I would be paying the taxes and registration myself, because Ohio has no taxes on cars. He was allegedly taking care of everything else, including the title. I waited patiently for the car to be delivered at 1:00 pm on the day it was being delivered. I took the day off work to be here to inspect the car. The delivery drivers were 4 hours late. They arrived with a filthy car, telling my wife and I to "go wash it" when we were test driving it. Other than the car being filthy, everything else seemed in order, until we tested the remote start key fob. It was broken, in fact it even had a sticker on the back(which I kept) stating it was broken. No problems the delivery guys said "they will just cut you a check to have it fixed at a GM dealer near you". I called Mr. David Backhand, who promised to me before I signed the paperwork, that they would buy me a new remote key fob. I signed the paperwork, they put temp plates on the car that were good for 25 days. I was told the title would be mailed in 21 days, and then I would have all the proper paper work to go register and pay taxes at the DMV before the temp plates expired. Two days before my plates expired I called Mr. Backhand to see why I hadn't received any of the paperwork. I told him the taxes were due now and my plates were going to expire. He said I would have the paperwork in a day. The next day I received a copy of the title and took a day off work to go to the DMV to register and pay taxes on it. The DMV informed me that the copy I had got in the mail was useless, and that I needed to also pay to title it in IL. What? Backhand assured me that this was already taken care of. Another lie. I called the dealership to ask what was going on, couldn't get a hold of David of course but I was told that the dealership would not pay to extend my temp. plates. I went back into the DMV, they refused to register it without the real title. It was 2 days before Thanksgiving and my plates would be expiring the day before Thanksgiving. I would not be able to drive my new car to my families house for the holiday. Another cost I would have to pay for an extension of temp plates, the DMV said the dealership had to pay for the extension, the dealership refused. At this point I contacted the bank, they felt so bad about the ordeal that they mailed the title directly to me. A half hour before the DMV closed I was able to rush over there(I could not take another day off work) and finally got it registered, titled which costed me an addition $120.00 (that David Backhand said I would not have to pay), and paid the taxes. I thought I was done having to do David Backherms job for him. NOPE!!!! On November 29th I sent an email asking why after a month I hadn't been reimbursed for the remote key fob. And actually that's a whole different story on its own. One month before he said they would just buy me a new key fob and to get a quote. I got a quote of $250.00. But I still had two remotes from my totaled car that were programmable to my new car. They quoted me a much lower number of $130.00 to reprogram my remotes. David Backhand agreed to have them both reprogrammed since he would be saving money to use my old remotes instead of paying more for a new one. Our local GM dealer I went to cut us another deal and only charged $65.00 to reprogram the remotes. "Just fax me that bill and I'll get you a check out" David said on November 1, 2012. I waited one month as I mentioned above before emailing him to ask what the problem was, why I had never been repaid. He said to SEND THE BILL AGAIN, this is a month after he said he already got the bill and my check had been mailed. I faxed it again. That night I pulled into my driveway hearing a loud squealing belt whine. This was listed on the inspection sheet. Upon further investigation I noticed my new car, that I had paid over $13000.00 for, with only 35,000 miles on it was leaking coolant. I called David Backhand first thing the next day. I was already mad about being lied to continuously about the refund check. Getting him to answer the phone after calling several times was irritating as xxxx. I informed him of the bigger problem letting him know that that weekend(it was thursday) was my families Christmas, I needed the car fixed NOW. He did not call me back, he did not answer one of the three numbers he gave me to call. I called back for the tenth time and was informed by Mr Backhand that I would have to drive my car that was leaking coolant 500 plus miles to the dealership to have it fixed! Are you kidding me he wanted me to risk blowing the engine in a car that was leaking coolant, to drive 1000 plus round trip???? I finally was transferred to a Robert, (at this point after not being able to get David on the phone after calling for 2 day, I was now being told that he, the salesman was delivering cars, another lie). They were now going to send me a check to have it fixed in my state after I had to take more time off work to take in in and get a quote to have it fixed. Robert seemed angered by this whole ordeal. It was now Friday, I would be missing my family Christmas on the weekend at this point. He promised that first thing Monday the check would be overnighted by Fedex, I would be able to have my car fixed and be driving it by that Tuesday. Today is Wednesday. I called Fedex twice yesterday, my wife waited at home all day for the check. Fedex informed me nothing was being sent to my address. Lived at this point I called again today and was told by Robert that they made a mistake and put the check in the regular mail. What kind of business is this???? They lie like they breathe, after being lied to over and over we started to have the feeling, if their lips are moving they are lying. Robert, the most helpful person alive at Germain, figured out what was going on finally, he emailed pictures of the checks that were put in the regular mail because I didn't believe anything they said at this point. I got the checks Thursday and had the car fixed Saturday. While they were fixing it they found more problems with my "mechanically sound car". The wheel bearing are really bad. The tires Backhand said were"like new" are almst completely dead. I'm sure the $700.00 suspension work that needs to be done is not covered by the warranty. And I don't need the headache of dealing with these people again. My other car had 75,000 miles on it compared to the 35,000 on this one , it never had any problems, and I think these issues should of all been fixed prior to them selling it to me. I would certainly look else where if you need to buy a car... If you aren't terrified of this dealership yet from my real life experience, do more further investigations on your own. Go to the BBBs website and read the vile things they have done to other paying clients. I wish I would of before buying this car. Read more of the reviews from others that had the same problem of being continuously lied to. And please take the good reviews as a grain of salt, they are probanly as manufactured as all the lies I was told.

Mollie0723

12 de dic. de 2012

The salesman Kyle was very professional, friendly, and patient. He took his time finding me the car I really wanted. And Jimmy was very helpful in answering all my questions about the financing aspect of the purchase.

JayHamilton

11 de dic. de 2012

We drove an hour to look at a Chevrolet Avalance I found online. We checked the outside of the truck and felt interested in viewing more. Not one salesman came out to talk to us, even with no one in the salesroom and not one person on the lot. I walked into the showroom and no one approached me. The place was such a mess, I couldnt find the Reception area. I figured we didnt need to buy anything there. We drove to a dealer down the street and spent our $money$....

frenchfries

2 de dic. de 2012

I have a 2003 Camry XLE with less than 80,000 miles in great condition. I took it in because the heat was not working properly I had to turn it to max hot for some heat. I was told the thermostat needed to be replaced along with other things that could wait for later including a cabin air filter that I replaced myself. I then was told the car had to cool down so it took some time so they gave me a loaner and I returned around 1:45 pm and they had not started on my car. Later when I went back the car was ready so I paid my bill which was $368.39 and the parts was only $58.85 you do the math. When I started my car up and let it run before I left there was still no heat, I told the advisor and he told me to drive it around, I am not stupid they did nothing to my car. I left it there all weekend went there on Monday and he told me they found the problem and I said you told me that on Friday ( 11/16 thru 11/19/2012) he said it needed a heater assembly and they had too order the part. Took my car back on 11/28/2012 and I was told it would take about one hour, well after time passed I was told they had to order another part I was given a loaner car again and never heard from them again that day. I called the next day about 2pm and iwas told it would be 1-2 hours I got a call saying we want to make sure we get it back together right, never heard from them that day. I was really fed up. I went there on Friday my car was waiting. I started it up only luke warm air not hot. I asked him what he done and if he put the assembly in he said we found that was not the problem the thermostat was defected. I can't understand if you had the dash board off why not put in the part. I truly don't think the took the dashboard off and they put the outside senson in as if they were doing me a favor when I know it has nothing to do with the inside heat. I have been coming to Germain since 1995 and that car is still on the road. I felt i was treated like I knew nothing which is far from the truth. I have never had this problem before. I love my Camry and would buy another one in a heartbeat. I take pride in keeping my car in good shape and all Toyota and you have the records to prove it and so do I. My car is still not heating properly. Update, I was contacted by Todd Shook on 12/3/12 and we discussed the problem. We settled the problem and he was very nice and understanding. I will continue to go to Germain because they have done a great job over the years on my cars.

swapan

23 de nov. de 2012

It was really a great experience to buy my expected new Camry from Germain Toyota,Columbus,Ohio. The sales consultant, Leo Treadway, was very friendly, responsive, and considered my requests to complete the purchase. I was really pleased with my visits to Germain Toyoata and hope to visit them as needed.

CenestraSmith

20 de nov. de 2012

I had a absolutely FANTASTIC sales experience with Brian Smith, probably one of the sweetest guys I've ever met and SO genuine; he wanted me to have a car I would be completely satisfied with I could not have asked for a better customer service rep! He took his time explaining the pros and cons and comparing my car to other cars, it was definitely a one on one experience and I would refer my friends to SPECIFICALLY him if they were looking to buy a car and had questions. My financial advisor, not so much, Justin W.. Something, he was a great guy and funny to talk to but didn't seem to know much about the field and couldn't ever stick to one story, in a lot of ways I got screwed over by him, not the dealership, or the sales-person but him personally. It sucks because it wasn't until after the purchase I realized how many things had gone completely wrong and weren't kosher, but as long as no one goes to the financial person, Justin, you should be fine. I love my car, I love the dealership, and I feel with a better advisor I would have had a 100% purchase & experience.

richard vickers

8 de nov. de 2012

I purchased a new Camry LE from Germain on October 20, 2012. In the past 40 years I have purchased a number of cars, including a Toyota Matrix from Germain in 2008. I firmly believe Toyota makes the best automobile for the money. My purchase experience was absolutely terrific. Eric Rigsby was the sales person. He was friendly, polite, respectful, knowledgeable and a true professional in his handling of matters. I am not a person who is receptive to, or impressed by, pressure sales. In the past I have walked away from automobile sales persons who employ these tactics. Eric was the exact opposite of high pressure sales. He has a great demeanor and a kind, winning attitude. Although he clearly wanted me to purchase a car (which of course he should try to do) he was encouraging rather than pushy. His calm and careful approach to sales should be a model for the industry. He also answered every question I posed to him in a clear manner. I will definitely return to Germain for my next new car purchase if I can work again with Eric!I also dealt with Jimmy Palmer regarding the financing of my car. Jimmy was also very polite and quite informative. He provided good information and answered my questions. Jimmy was also very professional in dealings with me. He has an important job and in my opinion he did it well!In combination, Eric and Jimmy provided the kind of excellent service that is expected but rarely found. Germain is fortunate to have employees of their quality.

joetoy4

1 de nov. de 2012

During the past 2 months prior to completing a sale I had correspondence with Mr. Chris Wilson who always addressed my questions promptly and professionally. Over that time period I developed a trust with Mr. Wilson and the Germain Toyota dealership that he represented. Mr. Wilson provided me with a non high pressure sales transaction. I really felt comfortable with Chris Wilson and trusted that He had my interests in mind and answered all my my questions sincerely and timely. Mr. Wilson represented Himself well in all instances as a trustworthy Sales Representative and and a spokesperson for the Germain dealership. The sales transaction that I experienced was easy to follow and understand. Marvin Hill the Finance Manager was direct and honest as was Tony Turner the Business Manager who made the paperwork process easy to understand.. I also experienced the same respect from the Sales Manager Mr. Greg Coby. All the people I dealt with at the Germain Toyota Dealership exemplify how a vehicle purchase transaction should flow. There were no surprises and always an "honest" agenda in all aspects of the sale. I was extremely pleased to have made a purchase from Germain and would do so in the future.The staff at Germain work well as a team and are to be congratulated. Joe Wells

yayforme

29 de oct. de 2012

The reason why I chose Germain toyota used cars was for the initial price, exact car I was looking for, and for the non-pressured sales approach they have. They gave me an incredible deal that just could not be passed up. Thanks again to Germain Toyota and Jeremy Obenauf for the great car buying experience!

micbuckeye

16 de oct. de 2012

What a pleasant experience!!! We phoned ahead to let them know the vehiclewe were interested in, and Chris had it fueled and ready for us to test drive when we arrived.We left the dealership with the vehicle, although the buying experience withGermain was a pleasant one we would have been happy with our experienceregardless!!! We were treated with respect and were so very comfortable while there. The dealership wasclean and everyone was friendly. We've found a dealership that is worth recommending and a dealershipthat we WILL return to in the future! Thanks Chris and Germain!!!

butterflyroses53

15 de oct. de 2012

I would like to say after I posted my unpleasant experience with Jeff Bean, Grey Coby called me an apologized. He has taken a lot of the ugliness away. He gave me a few perks for the future so I hope to enjoy my car in a few days. Thank you Mr. Coby for such a quick response. Vicky

Bradley

14 de oct. de 2012

I was able look at the vehicle just after it came in on trade then after it was cleaned and spiffed up. I believe they were honest about the vehicle and they made the process relatively painless for me. I get free car washes for as long as I have the car, and they filled the tank when I picked the truck up - you know what that costs now. I would recommend Germain to anyone who was looking to buy a used car.

ohio_customer

6 de oct. de 2012

Be very cautious of this dealership. Sold me a junk car that looked great but had major issue. Try getting a hold of them after you realize you got a bad car and you will soon see how unethical they are. Also, if you let them sell you the extended warranty, be sure you change the oil right away, even if the stick on window says it is not due. Failure to change the oil within 60 days of the purchase date will nullify your warranty for engine or engine related parts.I have been given more run around from this place than I know how to express. Very unorganized and dishonest.

molly.gleissner

2 de oct. de 2012

Leo Treadway really hooked us up with a great deal, over the phone, since we were 50 miles away. Love our new Prius, love Germaine!

RayEngebre

21 de sep. de 2012

Always have available appointments within one or two days. No waiting, always greeted promptly with a smile. Service is quick and well done. When I purchased this Venza it was the Best deal of all Toyota dealers in the area.

duke

1 de sep. de 2012

I recently purchased a used certified 2009 Toyota Corolla from Germain Toyota East.Very nice car and I am happy with the whole experience overall. Got the car I wanted at the payment I needed. End of story? I'm thinking what to follow is typical when buying a car. Dealerships run a profit business with plenty of overhead, etc. I understand that they need to make a handsome profit.As a customer trying to get the best deal, expect things your not thinking of.Maybe a little underhanded at that. Example being my last 2 car buying encounters.On my previous used car buy at Germain, the 2001 Corolla I purchased had been previously wrecked in the front end. Good body work and basically undetectable. I took the car on a test drive. The turn signal parking light cover had fallen off. I didn't even notice. Bought the car. Went out to get into my new used car and noticed it. The salesman very nice apologetic said he would order a new one. Come back it would be taken care. End of story. That never happened. He did offer a full tank of gas. The cover cost me $98.00.Nothing he could do because I had signed off with nothing promised, nothing owed. Now for my most recent. First off, the car was said to be 2010, when it was a 2009. $13,500 vs. $11,900. Honest mistake? IDK. I got the car for $12,500 thinking OK deal. But instead I actually paid extreme top dollar. Kelly blue book listed at $11,800. Still not half bad. I'm fine with the payment. They actually got me a lower interest rate, than my credit union was offering with a 680 credit score. The car had a broken dangling interior grab handle, agreed to be taken care of. Also had one tire that had 2/32" of tread. The rest were fine. Agreed to be replaced. Who wants to buy a $12,500 car with a bologna skin tire.In the initial buying process, I was given papers to sign for insurance purposes, until I contact my agent, warranties, speed talk, speed signBut what I was doing was signing the nothing promised, nothing owed form without knowing it. I refused to sign the final loan papers until I knew the tire and handle were taken care of. The salesperson came back in apologetic, nice and I since then follow through. I'm happy with the car. Very nice. Just some things to be aware of when buing a used car.

BrodyMomma

30 de ago. de 2012

I had such a wonderful experience when buying my second car from Germain. Omar Jackson was extremely helpful, was not pushy, he was so patient in helping us choose a car that was right for our budget and he went above and beyond to help us! He put us in a beautiful car that I didn't know was possible to have! Since we had no clue what we wanted, we were looking at several different cars and he was very knowledgeable of ALL the cars we were looking at. He helped us pick the perfect car for our budget and our lifestyle. We will definitely come back to him when we need to replace our other car!

saqi699

10 de ago. de 2012

This is my final review regarding my recent buy of Toyota Camry 2009 Hybrid. I AM SATISFIED WITH THE CAR. it is running great and has had no problems so far. I got my check for the repair from them. I did not like the customer service and customer follow up provided by them but hopefully they will work on that. I hope no one else has to FIND and FOLLOW them to do the work they promised to do so. If you ask me if I will ever go and buy a car from them in the future, my answer would be YES as I liked the car I am driving.

saqi699

2 de ago. de 2012

Third Post by me, Finally Jeremy called me on the 1st of August and offered me to bring the car and they will repair it. I told him that I have already fixed the car mechanical issue and now the only problem left is with the alignment and if possible let me do it here and they can pay for the repair as it will be a waste of a full day for just alignment and I am not asking for the mechanical repair cost reimbursement. He talked to his manager and they agreed, I sent him the copy. I will let you guys know how the process went.

saqi699

26 de jul. de 2012

This is my second post, In my previous post on July 16th I said that I will re-post of the customer service experience so here it is. It has been more than 10 days and I have not heard back from Jeremy about the repair. He promised to call me right back after talking to his service manager but I am still waiting on the call. I am not happy at all with his follow up to the promise he made. I hope you guys do not have to get involved with him in any way. I am also still waiting on the title paperwork to be sent to me, I have already received my bank papers for the installments but the title papers have not arrived yet.

saqi699

16 de jul. de 2012

I was looking for the Used Toyota Camry Hybrid 2009 cars and found a car that I liked so travelled all the way to Columbus from Indianapolis and bought the car. Salesman named "Jeremy Lnike" took care of us and the process was easy and simple. I liked the car after driving it for a few minutes. It took us no time to finish the paperwork and we were driving the car back home. I will recomend them for any of your business. Now my car after driving for a week is showing that it needs maintainece and also the alignment is way off to the left side so called Jeremy back and he is looking into it. I will post an Update for the service I received.

Checker

25 de jun. de 2012

Do not use Germain Service Dept. Cannot be trusted. I believe they did unnecessary work on my car. Brought my 2007 Prius in becuase it had died on road and i had to tow to neasest dealer. They said it was my air flow sensor. Charged me $179 for part which is about 25% more than elsewhere but what really makes me mad, is they charged $209 for installation. The part literally takes no more than 5 minutes to changed. Literally - check it out on you tube: just search on prius air flow sensor - I'd post the link but it's not allowed - 2 screws is all that really needs to be removed. I checked it out when I got my car back and it is the easiest part I ever removed in a car taking not even 2 minutes. To me it shows Germain Toyota is not customer oriented and only wants to get as much money as they can from you. I recommend driving an extra 15 miles and going to River Valley Toyota for service where I've had excellent trustworthy and honest service in the past. While there they said I needed plugs, throttle body cleaning, rear wiper, waterpump - tried to scare me by saying car would run rough if i didn't have the throttle body cleaned ($94 are they joking)- they were basically trying to take me for as much as they could get - it added up to more than a thousand. Unbelievable. How do you spell Germain Toyota - R I P O F F - RIPOFF.After researching the problem more, I don't believe the part needed changing at all. If you read up on it the fix for air flow is to first try cleaning it becuase it often gets dirt on it that blocks the sensor. Before this happened I had stopped at the auto parts and checked the air filter before I replaced it. That probably caused dirt to drop onto sensor so cleaning probably would have corrected the problem. But i believe they were just looking to make some money. Checking the web, the air flow normally results in a warning light, but does not stop the car from running which was the problem i brought it in for. I really don't think this was tghe problem at all. I feel tgotalky ripped off. BTW - they did not return the used part so I willnever know for sure.

lilmizbluesky

12 de jun. de 2012

I found this a Horrible experience. We drove an hr and 20 mins to get to this dealer to buy a truck that we thought was a decent deal, after we got there the sales person, even though he was friendly, made me feel like a fool. This place tried to offer us a interest rate of almost 20%, with good credit. I only know this percentage rate because my bank did all the math, since the sales person refused to tell us and kept skirting around that question. If we'd have went for the offer then we were going to be paying 20180 for a truck worth 11200 clean. I have already bought a car from one of the other Germains and was pleased with their service. We used my banks financing for it. After this experience I would never come back to them for a vehicle and I suggest you use other financing than those offered if you plan to buy from them. After speaking to my bank they assured us we can get a 5.99 interest on this same loan amount, so we will be taking our business elsewhere this time and in the future.

Avalon Owner

29 de may. de 2012

I have always had excellent service at Germain Toyota. The employees are knowledgeable and friendly.

spmthaney

19 de may. de 2012

John Day was very helpful in obtaining what I wanted from the vechicle I bought, he even helped me obtain accersories I wanted months after I bought the vechicle either my contacting me or if I came to Toyota in person. I can't reccomend him enough. Lew Karbler made sure the finance part went as smoothly as possible.

reltruth

27 de abr. de 2012

I recently needed to have my RAV4 serviced due to an electrical issue. The part needed was (and is still at the time of this review) on back order. My Service Advisor, Jim McClarren, put me in a Toyota rental vehicle that I've now been using for a month without hesitation. Germain was recognized that the problem was not going to be immediately resolved and have done their best to accomodate me in the meantime.I obviously wish Toyota could supply the part in a quicker fashion, but I appreciate that the Germain dealership has done everything possible to assist me in the meantime.Thank you Jim and Germain!

MKIELMEYER434

23 de abr. de 2012

After my wife and I did our research, we decided to purchase a Toyota Sienna. I had contacted almost every dealership around the Columbus area looking for prices and financing offers. Adam Castin at Germain was far and away the best. He was helpful and honest from the beginning. There was no pressure to make a purchase. He went out of his way to make sure we got what we wanted in a vehicle at a price we were happy with. Since making the purchase, Adam has been in touch with us to check up on us to see if everything was still good with the vehicle. Adam Castin and Germain have made us very satisfied Toyota owners who would not hesitate to purchase our next vehicle from them again.Marc Kielmeyer (Westerville, OH)

cyndie

18 de abr. de 2012

I have always found buying a car or wandering around a car lot, a negative experience. Not so, at Germain Toyota. Everything about the entire experience and purchase of my new Corolla was fabulous!

ManMohan

22 de mar. de 2012

Leo Treadway & Lew Karbler was very knowledgeable and was a great help for me to decide and buy a new Toyota Sienna .They both were friendly and professional.I know that I will come back to them if I ever decide to buy a vehicle again. Thanks again guys.

efficiency freak

16 de mar. de 2012

We had our 2009 Scion Xb scheduled for its 60,000 service maintenance and received a phone call letting us know that Germain needs more used cars and asked if we would be interested in trading in our 2009. We were interested. So when we dropped our car off for the scheduled maintenance, we met with Leo Treadway. We test drove a new 2011 and a new 2012. We purchased the 2012. The process was easy and went smoothly (more on that later). Leo was very friendly, very nice and a pleasure to work with. He explained everything clearly. I had a quick interaction with D'Lacey who was also very nice and friendly. Next we met with Tony Turner, and again, very nice and friendly. He explained our paperwork. We had already looked into the extra protection packages and knew we didn't want to purchase any of them. He quickly made sure we understood what they were and moved on. I was happy with that; I was expecting high pressure sales tactics. Back to the process of purchasing the car. My minor complaint is not with any of the people involved, it is with the process as a whole. We were there for 4 HOURS!! There has got to be a way to speed things up. There was no haggling. The test drives took a total of 10-15 minutes because we already had owned a Scion Xb and was familiar with the "ride". There was no problem with credit approval. Leo was very efficient and there wasn't any time that was spent just sitting and chatting. The whole 4 hours (minus the quick test drive) was spent on the purchasing process. Leo's computer was pretty slow. His computer's 'hour glass' showed up just about every time he clicked on something. Tony's computer was very quick. Maybe your internet isn't that slow everyday. There appeared to be just 2-3 other salesmen on their PC's, so I don't think it was overloaded. I hope there's a way to streamline the buying process, because it ruins the fun of buying a new car. After a couple of hours, I just wanted to be finished! I know it's not just your company because every time we've purchased from anyone in the past, it takes hours and hours. But in the past, there was always haggling, and this time there wasn't. If you can find a way to speed up your computers and especially streamline the process, that would be a huge plus for Germain and a great bragging tool for advertising! Again, everyone we worked with was a pleasure and I have absolutely no complaints about them. I would definitely send anyone of my friends and family to your business with no qualms. Just please speed the time up. Have a team with the salesman and his own personal "D'Lacey" position, or whatever it takes to make it go "bam, bam, you're done". The morning after the purchase, we noticed a problem with the radio. When you would turn the headlights on, the lights for the radio would completely turn off. We brought the car back and they gave us a loaner and called an hour later to tell us the radio was fixed. A cable had come loose. Another big plus for Germain, quick and efficient and no charge for the loaner. We've always been very happy with all the service maintenance aspects of Germain. The most important thing is I've never felt like I was taken advantage of when I get the bill. I've never felt like you sold us something we didn't need. That means everything to me! We LOVE Germain! Just streamline and make the purchasing process quicker and there will then be no room for improvement in my mind.

Michelle

13 de mar. de 2012

i had a great experience with germain toyota. it was easy and quick.

Scott & Deanna

13 de mar. de 2012

Jesse Wotruba was very knowledgeable and was a great sales representative. We had not bought a vehicle since 1999 in which we had bought two from Germain Toyota. We came back because of the friendly no pressure environment. I know we will return the next time we buy a vehicle. Thanks again Jesse!

SH0596

1 de mar. de 2012

Recently purchased preowned vehicle. Everyone was so nice and helpful. Would recomment of anyone in the market for a new or preowned vehicle. Thanks so much.

PJCharvat

29 de feb. de 2012

We went to Germain after visiting a competitor. The competitor had advertized a very good price for a Prius and then pulled the 'we sold IT yesterday' garbage on us claiming they had only one. Their lot was full. We walked out, and went to Germain the next day. Salesman Norman Oribello offered us the car at the competitors adverdized price right up front, without the ad even being mentioned. It was such a friendly approach, and the price was indeed good, so we accepted the offer on the spot. A relative recommended Norm to us, and I recommend him to you too. This was the second, very smooth transaction at Germain for us. The previous one, in 1997, went just as well and we traded that car in this time on the Prius at a very fair price too.

VS1131

28 de feb. de 2012

I was recently at Germain Toyota for service for my vehicle and had a wonderful experience with them. Jim was very knowledgeable and helpful. I left completely satisfied and will definitely be coming back and recommending them to my friends.

BuckeyKat

28 de feb. de 2012

My new car buying experience at Germain Toyota was excellent. My salesman, Jesse Wotruba, was very knowledgeable and helpful. When Germain didn't have the model with the exact features I wanted, he quickly found what I wanted and had it delivered to the dealership. He made sure the paperwork was ready to go and oriented me to my new car's features so that buying the car was as fast and painless as possible. I have recommended Germain and Jesse to my friends and family!

MB5962

28 de feb. de 2012

Just want to say that our experience was great from the sales right to the finance guys. Fast and an awesome buy!

btls_fan

27 de feb. de 2012

On my visit on 2/22/2012 was impressed with how quickly the service was performed. Thought it would take 3 hours or more. It only took 90 minutes.

jhoeB

26 de feb. de 2012

Norman is very helpful. I had a really good experience with my car purchase. Overall, the service and purchase is excellent! I recommend Germain Toyota to those who would like to purchase a vehicle, new or used.

Swag

24 de feb. de 2012

I had a great experience with Germain Toyota. My salesperson Nate was very helpful and knowledgeable. He knew about the car I wanted and helped me thru the purchase process. My finance visit also went very smoothly. I was very satisfied with my Germain trip and am enjoying driving my new Toyota! I would recommend Germain and their great staff and will certainly make a return visit.

Mcd1400

23 de feb. de 2012

Fast and easy, the whole buying experience at Germain was great. Negotiated the purchase over the phone and went in and picked up my car and was out in 45 minutes. Great experience.

Mcd1400

22 de feb. de 2012

I work alot of hours and dont have ton of timevto car shop. Jesse Wotruba made the whole experience very easy and i was able to get in and out of the dealership in under 45 minutes with my new Sienna. Great experience and ill definitely be back.

jody8054

14 de feb. de 2012

OK its like this, I have tried several times to buy a car from Germain to no avail. So why would this time be any different? Well, it was different because Leo Treadway worked with me and got me a better deal than the car service I was using. YES there was a little haggling and I thought it would be a wash, but to my surprise, I walked out with new Tundra. The next day I was back at the dealer because the truck was acting up with 68 miles. They gave me a loaner and couple hrs later, it was completed and they called and said all good, the computer needed an update. But they gave me the loaner no questions asked, not the typical, "Well lets see what we have, ooopps no loaner". NO it was you want a truck or car? Here is one right up front, let me know if you need it longer and out I went and they fill it up. The service was very polite and assured me that the truck was 100% and wouldnt happen again. Would I buy from them again, YES.

GaryBarstow

12 de feb. de 2012

I received a recall notice on my 2000 Toyota Tundra.Previously, I had taken it to River Valley Toyota in Lancaster, thinking that it is sometimes easier to work with smaller dealerships, I was WRONG!Last spring, River Valley Toyota had replaced one of the two straps on the gas tank and asked me to bring in back sometime when the other strap was in stock.I had mentioned to them that I had significant rust on my driveway and they dismissed it as, "just a common problem with the Tundra's during those years", and that there was nothing that could be done. I still haven't received the call to let me know that the other strap is in, a year later!My 18-year-old daughter has been driving the truck to college for the past several years. I have been worried about the amount of rust that continually would fall from the frame.I had purchased some cans of undercoating and sprayed the underneath this winter trying to prevent more damage.Several weeks ago, I received another recall requesting that I take the truck for further inspection to an authorized dealership. I decided to take it back to Germain, where I have purchased several Toyota's and have always been pleased with their service.I spoke with Jim McClaren, and he had one of his technicians, Ron, look it over.Jim and Ron could not have been friendlier or more helpful! They told me that there was SIGNIFICANT damage to the frame, which I assumed from the chunks of metal on my drive and rust stains.They told me that it was totally unsafe to drive and that they would provide me with a loaner car.They told me that the rust was so significant that they were afraid to put it up on the rack!I am very grateful to Jim and Ron for their help and honesty!Jim called me to come in to see the progress. Ron had the vehicle apart and was putting the pieces together back on the new frame.I also decided to replace some things that needed to be replaced and to basically have a new truck with only 200,000 miles.There was no pressure to replace anything, but I did ask them for their opinions.I would not hesitate to return to Germain for any work that needed to be done. I appreciate being treated like a valuable customer, and will definitely tell my friends and family!I also had Craig Ferguson, GM at Germain, speak to my students in high school abouthiring quality individuals like Jim and Ron.Sincerely,Gary Barstow

Joel P

6 de feb. de 2012

I have had the worst car buying experience from Germain Toyota which potential buyers should beware. I take my credit rating very seriously and have never missed, or been late on, a payment in my life. I purchased my first of two cars from Germain in November of 2011 and everything seemed to go well. I was extremely pleased with the salesman, car (Rav4), price and, I thought, sales experience. After going through the purchasing process I was given a first payment date and thought everything was fine. As the payment date got closer I was concerned that I still had not heard from the bank or received an account number. After several concerned calls and two visits to Germain I went straight to the bank the day before the first payment was due. With payment in hand I was told that they couldn't accept the payment since they had not received anything from the dealership confirming the sale. Again I stopped at Germain and was told not to worry, that this had never happened and that they would look into it (of course this was after three weeks of telling me they were already looking into it.) After more calls on my part I was finally contacted by Germain to tell me that they had found the problem (blaming the bank) and that they had paid my first month's payment from their account in order to ensure that my credit would not be negatively affected and that I needed to stop by the dealership and reimburse them for the "service." I stopped by Germain the following day and paid them the required amount. I thought all was in order until I received a notice from the bank saying that they had never received a payment and I now had late fees and owed two months' car payment. I immediately called the finance department at Germain and received voicemail promising a call back as soon as possible. The next day I went to US Bank (the loan holder and excellent to deal with throughout this entire experience) and they were able to walk me through all their communications with Germain. They had not received anything from the dealership until AFTER I had dropped off my payment which Germain claimed to have made on my behalf the day before I wrote the check. I called the Germain General Manager to complain and offered to stop by the dealership with all my documentation and information from the bank. The Manager was polite but I could not help but feel that that there was no real concern on behalf of Germain. The manager informed me that this sort of thing happens all the time. Well perhaps Germain loses paperwork and messes with customers credit all the time but I have never had that experience at any other dealership. The manager offered to "fix" the problem by offering me an auto detailing package or see if there was something he could do to make me happy. If he really wanted to make me happy he should have been serious and honest about this Germain created problem. He didn't want to see the materials I had nor even ask the names of the individuals I was dealing with at Germain. It is hard to feel confident that Germain is serious about looking into the problem when they didn't even ask who in their dealership was working on the case or want to see the documented materials. A business based on credit ratings should not want to be the cause of damaging a customer's credit. I was not looking for any handouts and not complaining for the sake of arguing. I take my credit seriously and wish Germain did too. I'm quick to compliment and rarely ever complain but this situation warrants a warning to anyone looking to purchase a car and is serious about their credit...stay clear of Germain Toyota.

cheri3

1 de feb. de 2012

I purchased several cars from this dealership and the staff was very fast, courteous and informative. The facility was nice and roomy. I would recommend this dealership to anyone looking to buy a gently used vehicle.

dkroninger

31 de ene. de 2012

It was a breath of fresh air to be greeted by an employee who was smiling and more than ready to help me!! It was my first oil change and was surprised it was free!! Would recommend Germain to anyone!! Thanks!

Robert Van Horn

31 de ene. de 2012

We just bouught a new Prius from Norman Oribello. When we went in we explained to Norman what our situation was, and he heard what we were saying. He then started checking on our areas of concern before even showing us a car. We were able to look at a car that would fulfill those concerns (mainly lowering our monthly payment). We drove away with a new winter gray Prius. Thank You Normon and Germain Toyota.

Quwante

30 de ene. de 2012

The service we received at Germain Toyota was Excellent. Omar Jackson listened to us and put us in a car we wanted at a payment that we could afford. The service was friendly and accommodating. We would definitely recommend this dealership to our family and friends. We are so blessed by God to have met these group of people! Thank you Germain Toyota!

tshifflettcc

30 de ene. de 2012

I have gone to Germain Toyota several times to get my car serviced. I am a very busy and usually carry my laptop with me. Every time I go, I am offered a desk so that I can work, and have my car serviced at the same time. Jimmy has always been the friendliest person with the greatest smile. He personally finds me where I'm working, takes the time to talk to me about my car and always adds a great perk to my visit. It's reassuring to know that I can depend on a positive atmosphere with great people that provide great service.

lgilmore

29 de ene. de 2012

I have recommended Germain to several people because of Jim McClaren and the excellent Service Dept. In fact, at this last visit, unbeknownst to me, I had a "free" oil change coming due to the amount of miles on my car. If Jim would not have mentioned this to me, I would not have known to pull the coupon thus, I would have had to pay for the service. This was above and beyond, in my book. Jim looked out for me. This is why I buy my cars at Germain!! :)

susann3*

13 de ene. de 2012

We were looking for an old reliable car with low miles, in good condition (good on gas) for a nephew to get back and forth to work. We found one on the internet at Germain Toyota. We sent emails late one evening to a couple of dealerships and Greg Neutzling called the next morning. We went over to Columbus and bought the car. Greg has been great about making everything right. There were a couple of issues. One window did not work and the dome light did not work. Greg had those issues corrected in the cost of the car. He communicated with us regularly about the status of the repairs. He was courteous and responsive in getting the repairs taken care of. He followed up with a phone call after we brought the car home.

Dandydon42

12 de ene. de 2012

I was very impressed by Omar with how he met my wishes in purchasing a 2011 Prius. He worked very hard in getting the right car. Asher also provided much needed information to complete the sale.I have owned several Toyota vehicles over the past 30+- years. I have dealt with 4 major dealers in the Columbus area. I have always been pleased with all of them. I chose Germain because I was very pleased with my previous Germain purchase (2004 Prius) which was handled by Ken Keisel. Omar and Asher followed in his footsteps. Because of Omar and Asher, Germain will always be my first stop in the future

KAllen85

9 de ene. de 2012

Omar was very friendly and helpful when it came to the purchase of a minivan for our family. He explained in detail everything we needed to know and discussed the best options available for our family. He handled himself very professionally and was able to assist us in a timely fashion. I would definitely reccommend Omar Jackson and the services of Germain Toyota to anyone looking to purchase a new vehicle. Thank you!

MRadanovich

6 de ene. de 2012

Our sales consultant anwered an e-mail inquiry about the minivan we were interested in first thing in the morning--he was on top of it. We had decided to go into the dealership, so stopped him mid-sentence and said we would see him shortly. Our 5 year old son went with us and he must have heard me say my son's name on the way in, because the sales consultant (Omar) called my son by name the rest of our time in the dealership--he was very sweet with him.We were able to test drive the minivan without a sales person, which was much appreciated. Omar was quick about the entire process, which we appreciated. We opted for increasing our Scotchguard, so I brought the vehicle back the following day and they gave me a different minivan to drive, so we didn't have to wait around. Again, much appreciated. He has called several times to make sure we aren't having any problems or if we have any questions. So far, so good--this is our first dealing with Toyota and we are very pleaseed at this point.

jlb24/48

3 de ene. de 2012

I have been looking for a 2010 Toyota Prius with a specfic package and color for a long time. In scorrowing the internet I found what I aws looking for listed on Germain Toyota in Coloumbus Ohio usedcar lot. Called the dealer to see if the car was still on the lot. Left a voice message to call me back. Within a short time I received a call from Greg Neutzling. He assured me the car was availabel to test drive and I should come on down. I live about 100 miles from Coloumbus and have a ill spouse. He said if I could not get there he would bring the car to me to look over and test drive. That was a very plesant suprize! After making arraingments to have a family member care for my wife, another family member took me to Coloumbus. Greg was scheduled to be off the day I could make it to Coloumbus. He asked me to call him on his personel phone and he would come in when I got there. That is what I call dedication! When I drove in to the dealership he was waiting for me! Explained the car to me,and arrainged a test drive. I knew I found the wright car and SALESPERSON immediately! Bought the car at a good price. Greg made feel very much at home. He called the next day to check and see how my drive home was and if there was anything else he could do! This is a great person to work with! Very happy Toyota Prius owner!!!

Sterling

2 de ene. de 2012

Norman Oribello has been my hero for several years. He takes care of me and my family and between my family and i we have purchased over 15 new and used vehicles in the past 4 years from germain toyota,,,,,,,,

sterlingwinner

1 de ene. de 2012

I love Norman and all the guys at Germain.... They are great and because of this my family and I have purchased over 15 new and used vehicles from them in the past 4 years....... Sterling-

lln1102

28 de dic. de 2011

Omar was very friendly and knowledgeable about Toyota cars. He went through the price and listened to my needs on payment. He was not pushy and you could tell he had a lot of experience dealing with customers, I was very impressed with his people skills he is a true professional.

Rebelsue

27 de dic. de 2011

My bank, USAA FSB has a car buying service and referred me to GERMAIN TOYOTA. From the very beginning when the Sales Consultant, Omar Jackson contacted me by phone he has gone out of his way to assist me in getting the car I wanted. I wanted a red, XLE Camry with certain options and GERMAIN TOYOTA didn't have one, but Omar was able to get me the car I wanted from another dealership very quickly. Since the price of the car had already been determined before going into the dealtership there wasn't that pressure of trying to haggle to get a better deal. I had a trade in and felt I received a fair price for my trade-in. For the new Camry Omar took off the pin stripes and had the car ready to go rather quickly. Jeffrey Beam, the Business Manager was very laid back and I didn't feel the pressure to buy the extras. He did explain the extras to me and also the TOYOTA financing. I ended up financing my car through TOYOTA since it was a better interest rate than my bank had offered. I also bought the Auto Perfect 360 Complete package. I normally don't buy the extras but felt that it was workth the money to do so. As a former owner of 5 other Toyotas (3 of them being Camrys, 1 Solara, and 1 Celica) I know that TOYOTAS are a great car to own. The overall car buying experience at GERMAIN TOYOTA was pleasant and I will refer others to GERMAIN TOYOTA for a new/used car purchase. Once my coworkers and friends see my new car I am sure they will be making their way to GERMAIN TOYOTA.

akelly67

20 de dic. de 2011

He was helpful in every area that was needed. He is a very friendly person to deal with and have you to come back for Service.

SUV Owner

17 de dic. de 2011

The salesman was very helpful, was not pushy, had all the figures worked out for us. The overall experience was great, was not time consuming. All personnel from the salesman, the finance manager, and the dealership manager were all professional yet personable; they were very nice. We definitely will be back for our next car.

ahardy4408

13 de dic. de 2011

We were very pleasantly greeted, the sales staff seemed very knowledgeable and not at all pushy. They were very responsive to all of our questions and needs.

jenny/tony

8 de dic. de 2011

Norman O. was great, no pressure, seemed to be honest--good guy

Lee Gamble

3 de dic. de 2011

The service was great from the moment we got there to the moment we left. Our salesman was Norman Oribiello. He was extremely helpful and did not shove anything on us that we did not want. Our financer was Tony Turner who was equally as helpful in getting us through all of the paperwork.

spartan101881

3 de dic. de 2011

From the moment we walked in to the moment we left we had a great overall experience. Our salesman was Norman Oribiello. He was extremely helpful and did not shove anything on us we didn't want. Tony Turner was our financer who was also just as helpful in getting us through all of the paperwork.

Jedmond

26 de nov. de 2011

I came in not expecting to buy a car at all. After looking through the numbers Norm helped me get to a workable price and Rich the manager helped me put off my first payment to put my mind at ease. And then even after adding every warranty available i was able to keep in a workable budget.

Jedmond83

25 de nov. de 2011

I came in not expecting to buy a car but Norm helped me see all the positive aspects and helped me get to a price i could worl with. I am loving my car.

asbridge

22 de nov. de 2011

I gave this a rating of 5 because Norman the salesman helped me get into my new truck. And i couldnt be happier. I never thought the day would come and Germain Toyota made it happen!!! Thanks Norman for helping me out so much.

Gerry

17 de nov. de 2011

I've just leased my 5th camry and have been delighted with the sales department and service . Thanks Jesse Wotuba, my salesperson

Coach

9 de nov. de 2011

Omar was great to work with and D'Lacy was also very helpful as A sales manager

Scion Guy

7 de nov. de 2011

Jesse Wotruba wih Germain on Scarborough Boulevard in Columbus took excellent care of me. At one point Jesse even brought a car to my employer because I couldn get off work but really wanted to view the vehicle that day. That is service. Ie never had a dealership do that. I bought a brand new 2012 Scion xB through him. Anthony with their finance department helped me get better terms than I was able to even get through my bank. If you are in Columbus and looking for a new car, you won go wrong going to Germain over on Scarborough and working with Jesse.

Edward

7 de nov. de 2011

Norm Oribello was our sales person and did a terrific job of determining what vehicle we were looking for, providing information to support our selections, and ensured we were satisfied with our deal. I would recommend returning to Germain for the overall buying experience: no pressure, no hassle; grand selection and an offer to find something if they didn't have it on the lot.

ScionGuy

7 de nov. de 2011

Jesse Wotruba wih Germain on Scarborough Boulevard in Columbus took excellent care of me. At one point Jesse even brought a car to my employer because I couldnt get off work but really wanted to view the vehicle that day. That is service. Ive never had a dealership do that. I bought a brand new 2012 Scion xB through him. Anthony with their finance department helped me get better terms than I was able to even get through my bank. If you are in Columbus and looking for a new car, you wont go wrong going to Germain over on Scarborough and working with Jesse.

Edward the First

7 de nov. de 2011

We were looking for a couple of different car/truck styles and Norm Oribello helped us refine our interests and selection criteria by providing the different types of vehicles for a test drive. We narrowed our search to a Tacoma Truck and finally settled on the model, trim and price in short order. I would highly recommend this particular Dealer and Norm as a sales professional for vehicle purchases. This is our second vehicle purchase from Germain Toyota of Columbus!

jasbir

6 de nov. de 2011

This is my fourth car from Germain toyota.I went to buy new Toyota corolla car last monday. Mr. Norman Oribello was the sales person. he was very helpful and knowledgeable sales person. he did not fool around, did not waste any time and answered all of my questions about car i bought. I ll for sure look forward to buy next car from germain toyota. thanks Mr.norman oribello and Germain Toyota.

Gerry

4 de nov. de 2011

This is my 5th Camry, and I've always been treated fairly and given a good deal. My salesman Jesse spent time with me and was curtious and extremely helpful. I will probably continue to be Camry's from Germain in the future.

marvee4

4 de nov. de 2011

THIS WAS ONE OF THE BEST CAR BUYING EXPERIENCES THAT BOTH ME AND MY WIFE HAVE HAD, AND WE HOPE TO BE A CUSTOMER OF GERMAINS FOR A LONG TIME. LEASING A NEW CAR EVERY THREE YEARS IS OUR GOAL.DAVID W. & MARILYN E. CORTEZ

Jim2181

25 de oct. de 2011

I have been shopping for a large luxury car and therefore looked very closely at the Avalon. I have a broken leg and could not physically visit the dealership. No problem. I bought the car and used my trade-in over the phone. I read many reviews and articles on the internet about the Avalon, so I think I knew what I was buying. Turns out, I was not disappointed. My salesman, Jesse Wotruba, gave, what I thought, was a very good offer. He also gave me an offer on my trade, a 2006 Buick Lucerne, which was about $1000 less than what I wanted. I called back and asked if he could come up a thousand dollars. Five minutes later, he called and said he could. Deal done! The whole process took about three hours and about 8 or 10 phone calls. The next morning, Jesse delivered our new Avalon to our driveway. We signed the paperwork at the kitchen table and he drove our Buick back to the dealership. This was the best car buying experience I've ever had. In the past, I've spent 6 or 8 hours in other dealerships buying a car and went home mentally and physically drained. Not this time. Also, I think my 2011 Avalon Limited is like driving a Lexus for about $10,000 less. We are very pleased.

Staln

24 de oct. de 2011

I just bought my 2011 Toyota Prius with the assistance of Norman Oribello at Germain Toyota. I was not looking forward to the experience of finding a new car and the negotiation process, but armed with the information found on cars.com, I was able to quickly come to an agreement on the terms that met my needs. I would recommend Mr. Oribello and Germain Toyota to any of my family and friends.

Hasilith

21 de oct. de 2011

Norman Oribello was my dealer today and he was very helpful and friendly. He went over everything and helped me find something that i like that was in my budget. Alittle while later i drove away in a new 2011 Corolla and I'm very happy. :)

kebbrech

19 de oct. de 2011

We just purchased our 5th Toyota from the Germain Toyota Dealership off of Scarborough Blvd. We went into this car buying process not wanting a Toyota, because we just wanted something different. However, as searched, we weren't happy with some of the other dealerships we had been to and decided to visit Germain. Greg White was our sales person and he's outstanding at his job. I've already recommended him twice to friends. He was so genuine, patient and extremely knowledgable about the cars we were considering. He made the sales part of the process very easy, which we were very apprehensive about - we don't like the negotiating part. Since buying our car, he has checked in with us a couple of times. We will definitely go back to him for our next car.

Happy Rav4 Owner

18 de oct. de 2011

I was very impressed with my experience and buying a new car. My salesman, Norman Oribello was very professional and helpful. Absolutely no pressure tactics. Overall I would recommend this dealership and Mr. Oribello to anyone interested in a new Toyota.

tennisgurl

18 de oct. de 2011

Nate Nance was my sales representative. He was very friendly, honest, and knowledgeable. He sold me the car without being the typical "cheesy car salesman". I love my new Camry and will refer my friends and family to only work with Nate at Germain Toyota.

S. Clark007

15 de oct. de 2011

I originally searched for my new vehicle online. I heard back from nearly every dealership I inquired from. Nate at Germain Toyota was very knowledgeable, up front, and honest. He described how the process would work and it worked to a T and very painless. Everyone at the dealership was very nice including the finance guy lew karbler. Great experience and I will be back to germain in the future to buy all my cars without a doubt. I have already had my Prius serviced there and it was great!!!

Tacoma fan

9 de oct. de 2011

Bought my 2012 Tacoma from Jim benze and he is the most informative, kind, non pushy, most professional associate I have ever dealt with. He even tells you the bad which no sales rep will ever do. Makes you feel relaxed and just has an overall joy to his personality. I will only buy a vehicle from him from now on and so will the rest of my family

Rav4me

4 de oct. de 2011

Marlin was my salesman. He worked hard to find a car for me. He was a great salesman, very knowledgeable, and helpful. I recommend Marlin to my friends.

lorijo

4 de oct. de 2011

I purchased my 3rd Toyota from Norman Oribello and been very happy with the service. He has the ability to make my car buying process very simple that I keep coming back to Germain. Germain sales and service is the greatest that I have ever experience. Highly recommend and well worth the drive.

Michael

3 de oct. de 2011

I went to Germain Toyota of Columbus. 5777 Scarborough Boulevard Columbus, OH 43232, for service, and met one of of the most kind and caring and proficient person of Norman Oribellio! We talked about sales/leasing and after talking to Norman I leased a 2011 Camry and traded the Camry that I had brought in for service I am completely happy with the entire process. David M. Engle

Hybrid enthusiast

3 de oct. de 2011

Our salesman, Norman Oribello, was excellent. He helped us to negotiate a resonable price of the car. This was a very good experience for us. It was the second car we bought from him. We will recommend him to our friends.

Toyota Fan

2 de oct. de 2011

Excellent Service at Germain Toyota. Wonderful people. New car buying a memorable experience at Germain Toyota. Superb people..... General Sales Manager Richie Newsome; John Day Sales Consultant; Asher Puri Finance Manager. Toyota makes best of cars; Germain team makes it even better of the best.... No comparison of the dealership, smooth process and a happy happy camper for ever !!!

Mr. Prius

1 de oct. de 2011

Service Advisor Brent Thomas and Sales Consultant John Day have solidified my impression that Germain Toyota is committed to quality service at a fair price.

CarNut

1 de oct. de 2011

This is my third vehicle I have purchased from Germain Motor Company. I have to say my "experience" gets better each time! They over delivered once again. This is why I'll be a Germain customer for Life!

car shopper

28 de sep. de 2011

Great experience with salesman Chad Clark. Went in to look around because I needed a new car, left hours later with a brand new Highlander. Could not have asked for a more helpful and polite salesman and finance team. Not to mention great car!

Bbarb

27 de sep. de 2011

Me and my husband purchased our 2008 Toyota Avalon from Robert McClurkin. He made us feel like we were family. He was very attentive to our needs and our wants. He didn't make us wait long or waste our time with unnecessary back and forth. I will send everyone that I know to Robert. He is a true professional

Elaine

24 de sep. de 2011

I was very pleased with my new car buying experience at Germain Toyota and specifically the salesman Leo Treadway. He was helpful, knowledgeable about the Highlander, and he made me feel comfortable in making the deal. I have to admit that I was nervous about the whole thing and I didn't know what to expect. I don't go out buying big items like a car very often. The last time I bought a car was 10 years ago. But I had a great experience with Leo's help and I got what I wanted, that is a great Toyota Highlander Limited. I'm very satisfied.

G-man

23 de sep. de 2011

John Michael Day was very professional and easy to deal with. He understood my needs and issues and helped me arrive at a deal that was satisfactory to everyone. Would deal with him again ANYTIME.

Football Mom

23 de sep. de 2011

I had a great experience while shopping at Germain Toyota. The sales staff was very knowledgeable and personable. I was looking for a new Highlander and they knew the product very well. I will definitely recommend Germain Toyota to all my friends and family.

Cardinal Alumni

23 de sep. de 2011

While searching for a first car for our son, we ran across some cars from Germain Toyota online. We emailed for some information, and Luci made it the easiest thing we have ever done!! She shared the Carfax with us. She emailed what type of service and repairs the G6 needed/had done. WIth my busy schedule, it was impossible to come in for a test drive.... Luci brought the car to me and my son!! He fell in love with the car while I fell in love with the level of customer service I received for Luci and Germain Toyota. I will DEFINITELY tell everyon I know to go to Germain TOyota nad to ask for Luci!!!

Presentable Musician Car

22 de sep. de 2011

I was very pleaded with my buying experience at Germain Toyota. Jessie and Lew were very professional and Knowledgeable. Jessie made a detail presentation of my RAV4 Toyota. I shopped around and the RAV4 shown was just what I had in mine. I was very impressed with all of the aspects and features of the vehicle suchas power locks, power windows, four wheel drive, economy four cylinder engine, several stereo speakers, and etc. Most all of all, it was at an affordable price. A big thanks to Jessie and Lew for making this vehicle available to me.

timberwolf

22 de sep. de 2011

helpful saleslady, went out of the way to help, great follow up after sale, out of the way to be helpful and made sure I got the car of my choice and what I wanted.

Casper

22 de sep. de 2011

I had a wonderful experience shopping for a new toyota forerunner! My sale man answered all my questions at all hours of the day, and was extremely knowledgeable about the suv!

KLH418

21 de sep. de 2011

I was torn between a Toyota & another make of SUV and Nate Nance was so knowledgeable about the features and benefits of the Toyota Highlander that I had no doubts the vehicle was sure to meet all of my needs and expectations. Nate made the process simple without sparing the thoroughness one would expect when acquiring a new vehicle...he even had my bluetooth synced and sirius channels programmed before I left the lot! I appreciate his follow ups to make sure that everything is going smoothly and am confident that Germain Toyota of Columbus will be seeing more business from friends and family that are eager to replace their current vehicles in the months to come! Thanks Nate!

5293

18 de sep. de 2011

Overall our experience was fine,but during the Sales conversation regarding the warranty their was confusion with the sales person and us. Everything was clarified by the Business Manager regarding the warranty. We had issues getting things fixed on the vehicle after we purchased it.

william88

6 de sep. de 2011

If you are using zag.com/edmund.com/truecar.com to do competitive new car shopping, do not trust the dealer promises until you get your vehicle.This dealer could not uphold his promise on the availability and price of the new vehicle quoted on zag.com/edmund.com/truecar.com. The dealer makes empty promise just to get your commitment(business) but could not deliver the vehicle. If you are in the market for a new Toyota and is using zag.com/edmund.com or truecar.com they will quote you the lowest price but they could not deliver the car on time as promised.I get the promise of "If you sign up with me today at this $x, you will get your car today/tomorrow". Those are just empty promises.Such a disappointment and waste of my time.

gfci

5 de ago. de 2011

Marlin was great. He was kind, helpful, honest, funny, hard-working and I truly feel as if he was working for me instead of against me. I would absolutely recommend Marlin to anyone who was looking for a car at Germain Toyota. You will not regret it. I also met a gentleman by the name of John. Or Jon? I didn't care too much for him.

shoppinldy

4 de ago. de 2011

I have purchased Toyotas from Germain for over 20 years and feel I can trust them. I've always had good service and feel they give me accurate information and fair pricing. The employees are very pleasant to work with. This past experience with Greg White was very satisfying - he spent a lot of time with me explaining features of the car and was very honest in giving me the automobile and pricing I desired.

SZATMARY

2 de ago. de 2011

VERY FRIENDLY,KNOWLEDGEABLE, AND EASY TO WORK WITH. I HIGHLY RECCOMMEND GERMAIN TOYOTA. BOTTOM LINE IS I WOULD BUY MY NEXT CAR WITH OMAR JACKSON.

404sebastian

27 de jul. de 2011

Great deal and great service. Traded in a '04 Highlander on a '05 Highlander. Our income went down and we needed to lower our payments. We were not able to refinance the '04 through our bank. We got a slightly newer car with the smaller (4 cyl. vs 6 cyl.) engine, now we can use regular gas and get better mileage to boot. Toyota Financial would not approve the original deal that we signed, so the dealership reduced the price of the car by $1,000 since our interest rate went up and the length of the loan was reduced from 66 to 60 months. Also, we took the car back because of road noise from the tires. They had a directional tread and two of them were mounted the wrong way. The service department said the tires had uneven wear and cupping, so they gave us four NEW tires! We still came out saving about $70 month on our car payment and are very happy with the car.

vrpayne

18 de jul. de 2011

I was given personal assistance in looking at new cars and with information on the RAV-4. The salesman followed up and gave me a good offer that I was very pleased with. I had done my homework on prices and types of vehicles available that fell under the type of car I wanted.The whole dealership was friendly and accommodating.Sincerely,Vern Payne

fsmopr

25 de jun. de 2011

The Quality of the Germain is second to none. All support T.E.A.M.members from the very top Manager to especially Sales & Leasing Consultant Mr. John Day made the purchase of our 2011 Camry the very best. Customer service begins with integrity and honest service each and every day. We have purchased numerous cars from Germain Toyota and the T.E.A.M members always go the extra mile to offer sincere friendly customer service. Toyota Quality and the combination of "Quality" "Service" during the sale and after the sale make this Dealership the very best. The service department is second to none with excellent support staff. (The) (Employees) (And) (Managers) are honest and sincere with integrity and excellent friendly customer service.Sincerely,George Woods

monkey7697

23 de jun. de 2011

Eric has very helpful and easy to work with. My only concern was the $50 a month increase in payment that was settled on and the payment finance told me was availabe. I was quoted a rate and term that finance told me was unavailable to me.

coffbucks12

5 de jun. de 2011

My experience with Germain was not a pleasant one. My lease was ending on a 2009 Toyota Corolla. I went into Germain in order to purchase my leased Corolla, but was told by Sales Manager D'Lacey Stith that he would look into options so that I could determine what the best option for me was - meaning whether I should purchase my leased Corolla or if I should choose to purchase a new vehicle. D'Lacey "ran the numbers" and produced monthly payments for buying my leased Corolla, leasing a new camry or corolla, and buying a new camry or corolla. Although it didn't make sense to me, D'Lacey represented that purchasing my Corolla would be MORE expensive that leasing or buying the new vehicles. It seemed pretty incredible to me, but I assumed D'Lacey must have known something that I did not know. I ended up leasing a brand new Corolla because the monthly payments were represented as less than it would have cost for me to purchase my leased Corolla. Who would choose against paying more for a three year old vehicle than having a brand new one?Anyway, after going home and running the numbers, I determined that leasing the Corolla that I had planned on buying and which I maintained in good repair, would have been less expensive than leasing or buying the new vehicles. A couple days later, when I confronted D'Lacey regarding this, he became defensive and said that I was attacking his integrity. D'Lacey essentially accused me of having "buyer's remorse" and stated that, if I wanted, I could buy my 2009 Corolla from Germain.Given the distrust that I had in the dealership based on this experience, I returned the new Corolla, took possession of my 2009 Corolla, and I went to another dealership. In the current economy, I was not going to give my business to a dealership that operated like this.

galec

24 de may. de 2011

I just purchased a 2011 Toyota Tacoma from Germain Toyota (used cars) and was very pleased with the entire experience. The sales person, sales manager and service department were all very easy to work with. I would definately buy from this dealer again. Overall, very satisfied.

7774471

20 de may. de 2011

Robert Fountaine was wonderful. Open and friendly. Made me feel as though I'd known him for years. There was a really nice young man who drove me over to get gas, forgot his name but he was nice too. Only the finace manager was stressful. Pushing to buy the warrenty. By that time I was done in. I was there for 5 hours.I bought my old car from you 6 years ago, a 01 Corolla. It was just too small and had a lot of miles on it. But it was the best car I ever owned and knew when it was time I would get another. All though I live in Dublin I went to your dealership on a recomendation from a friend years ago. I'm gald I did.I hope this car will be as good as my last and I hope when I'm ready for the next one Robert will still be there. He made a stressful situation much nicer, even had me laughing. And I did cry when I said good bye to my old car.

jmq78c

4 de may. de 2011

I had a very good experience at Germain Toyota. The sells staff was very friendly and helpful. I feel I got the best deal possible. I would highly recommend this car dealership to any friends or family. They made buying a car as painless as possible and I look forward to working with them in the furture.

cryoman

25 de abr. de 2011

We had 2005 Dodge caravan that had 150k on it and it was time to get a another car. We had a great purchase with the van at carmax but I wanted a Toyota this time around. Carmax did not have what I wanted so began searching and came across Germain Toyota. I had been reading review after review on the internet about the Toyota Corolla and it was just a no brainer for me. The Toyota Corolla is a bullet proof car meaning super reliable, excellent on gas...can't go wrong especially in this economy. So filled out a form on-line and the next day got a call from Greg Neutzling with Germain Toyota. My credit had some dings so told him what I wanted, what I saw on-line and really didn't want to waste his time or mine if I wasn't going to get approved for financing. He said he would check on this and call me back. Got a call back in about 10 min. Greg said come on down we can help. So headed on down to Germain Toyota, met with Greg Neutzling test drove the car and the deal was done in just about an hour an a half or so. Very smooth and efficient buying experience. All my questions were answered. Greg offered me a soft drink while waiting, very friendly atmosphere, made me feel real comfortable.Excellent buying exp. with Germain Toyota with Greg and the finance person, Usher. Everything was explained. I was shown comparisons as far as the maintenance and warranty plans...all my questions were answered. Excellent computer program that Toyota uses showing graphs and trends on the comparisons for warranty options. Breaks it all right down so you clearly see what you're getting with each plan.I would def. recommend that anyone looking for a great deal on a used or new Toyota to give Germain Toyota a call. I'll be back for another Toyota in the future for sure. They beat carmax in my view for a buying experience.

germain sucks

22 de abr. de 2011

very rude customer service over the phone. i had to call 4 times to get through to the dept. i needed. i called about something i read on their website, and no one knew what i ws talking about. i left a message and no one returned it. i will make my purchase at another dealership.

TFurst

8 de abr. de 2011

Great buying experience, will definitely purchase from Germain again. Our salesman was very friendly and took the time to show us several different vehicles that we were interested in. When it came down to what we wanted they didn't have one in stock but immediately located one at another dealer for us, then they took care of all of the arrangements to get it transferred and delivered all in the same day.

swill

31 de mar. de 2011

Being loyal customer of Germain when my Tundra lease was coming due I returned to Germain for help in getting another vechile. However this time I was going in to have a total hip replacement and I would not be able to get in and out of the Tundra. Also with the economy suffering we were forced to file bankrupty. After getting everything taken care of financially we then came back to Germain to find a car I could get in and out of with my hip. We decided on getting the Scion XB I did not like the color but I was assured many times by the sales person that in a year I could come back and get something I did like I believed this person because I trusted the name Germain. I have kept the Scion for 1 year and 2 months and only put on a little over 10,000.00 miles the car, it is still under warranty. In March of 2011 I came back to Germain to trade the Scion in on either a Corrolla or a Camary but with the understanding I was looking for possibly a 2010 model with low miles and try to lower my payments and get a better interest rate. Upon my arrival with my daughter Sare who was also looking for a car we were meet by Robert who reassured us both that he would be able to help us both no problem. Sara was working with Robert who came back after Sara decided on a car and said he would not be able to help her. At that point Robert had Marvin help me so I feeled out the paperwork and Marvin AGAIN assured he would be able to help me but he would give me a call at the beginning of the wee. My daughter and I left Germain sad that neither one of us could get a car. As the week went by I never got a call from Marvin, so on Thursday I called to see what the problem was and was told AGAIN that he was still working on it but now the cars he promised me were now all sold. So I waited again for a phone call and NO ONE called. This time when I called back to follow up with Marvin I was referred to Lucy Green. Lucy seemed to be in the dark so we started from the beginning and did all the information AGAIN. I waited for a call and this time I didn't wait for a call back I called Germain and Robert happened to answer the phone I told him who I was and Robert promised to get back with me in 30 minutes which he did to get MORE information then told me he would call be right back. I did NOT get a call back from Marvin or Robert but I did get a call from Lucy who delivered the news that Marvin could not fullfill what he said. I do not understand why neither one of these men could not pick up a phone and deliver the new themself. Instead put me off on another female to deliver the news. I have never been so disappointed in a dealship as I was for Germain. I was lied to from the very beginning when I bought the Scion and now I have a car I DO NOT like but since I believed in my dealership I'm stuck with this car. Lucy Green however was very professional and even though she knew she was not going to make a sale she put in the effort to call me back and let me know where I was on the Scion which I was very greatful and I would like to work with Lucy in the future when I hope I will be able to buy another car without tell me I need to put down $4000.00. I have one goal which is to buy a car I enjoy driving and is good on gas and the Scion is not for me. Germain should really find more people like Lucy Green who is truely and asset to your company and Marvin and Robert should be man enough to call and deliver the bad news themselves and not push your customers off on someone else. I love the Toyota's and would like to remain a loyal Toyota customer. If anyone who cares about the reputation of Germain and would like to contact me you should get my information from Lucy Green. Thank you for taking the time to read this if you did.

Mark Lyons

16 de mar. de 2011

Absolutely by far one of the greatest car buying experience's I think I have ever had.We were fortunate to have a salesman of Steve's caliber.Very polite no pressure sales went back to the boss several diffrent times letting them know where we stood with what we wanted to pay. The dealership closed at 7:00pm and we didn't get into finance until almost 8:00 p.m before we went over to finance Steve told us that he would be there when we finished and he was.We ended up leaving the dealership at about 9:30 p.m. Steve went that extra mile to ensure we were happy with our purchase and I commend him on a job well done. All in all we got what we wanted for what we wanted to pay so it turned out to be a win-win for both of us. Germain Toyota is my choice of dealerships. Thank You Mark Lyons

xbbuyer

14 de mar. de 2011

I worked with Omar on the sales floor and Tony in financing. You talk about no pressure...this was no pressure. All my questions were answered (with great detail and knowledge) and I never felt any push to add or look at anything I had no interest in having. By contrast, my old dealership (not Toyota)...after having the car for 10 years and servicing it with the dealer for almost all that time, nothing but the full court press to push me into a buy. No "love" on my trade-in after hearing what good shape it was from the guys in the shop. By contrast, Omar came thru with everything he promised, anything I wanted to take out he immediately pulled one up front for me to drive. Financing was quick and easy and Tony made me feel very comfortable going thru each detail until he was certain I understood it all. The purchase day I also received a nice thank you from the manager. The next day when I picked it up I also received a nice thank you for purchasing from two other supervisors. Now two more days later I received yet another call just to see if I was enjoying the car and if I had any questions. I think I am going to sell my house and just move in to Germain Toyota. Seriously, a very pleasant experience. A couple of friends had recommended Germain due to regular auto service, and I am looking forward to that, but the buying experience was just excellent. Thanks gents.

vasf1128

14 de mar. de 2011

I purchased a toyota tacoma in the end of jan 2011. I had the best experience at germain toyota of columbus. I did Not have any saleman run out to me and make me nervous or overwhelmed. I actually went inside and asked for a saleman, I loved that! Greg White was my salesman I told him what I wanted and how much I wanted to pay and he said ok I can do that ( when I had been told before at another dealership that it was not). He was friendly and got me an even better price than what I had asked for !I am a current owner of a toyota rav 4 as well and he took my rav thru thier car wash and checked my tires when he noticed that my indicator light of a low tire was on. I will never buy anywhere else. I felt as if I was treated as a frind not just a buyer !

rallen123

11 de mar. de 2011

Loved the customer service everyone was friendly and willing to help. I especially love the warranty. Enjoyed viewing all my options for a new vehicle. Spent almost my entire day there to make a decision but the sales associate was very patient and very knowledgeable on his products.

melandjosie

22 de feb. de 2011

This is the 3rd new vehicle I have purchased from Germain but this was the best experience by far. The salesman was very knowledgeable and friendly - not pushy. He was in the used car department but we ended up purchasing a new vehicle. Overall a very good experience.

mn2800

17 de feb. de 2011

I have dealt with Germain Toyota of Columbus on Scarborough Rd for years. Not necessarily for the closness, but because of how I'm treated each time I visit. This particular visit was the cause of an accident that totaled my 1999 Camry. So I searched online, but for me face-to-face is where the true customer service skills come into play, and Perry Meyers had the entire customer service package working on Valentine's Day Feb 14th. When I walked in, everyone appeared to be busy, even Perry, but another gentleman stepped in to assist until Perry was free. Yes, that gentleman was very nice as well. Once with Perry, the car purchase began. My intent was to purchase another Toyota Camry of course, but a Lexus was waiting my arrival, and the rest is history. Perry was well informed and knowledgeable of the vehicle and the documents before him. He talked to me with documents facing me and upside down to him, that's knowledge!! I understood everything he spoke of, and for what I didn't understand he explained thoroughly, all the while with a smile on his face. He made my experience a relaxed one. Because the vehicle came without a manual, Perry left a message for me to return his call so he could give me as much info as possible to be able to perform the simple techniques to drive the vehicle, with that smile on his face even on the phone. The price was unbelievable!! Yes, I would recommend Toyota for both service and puchases. Because my overall experience is worth telling someone!! Thanks and keep up the good works!!

rjsmith

9 de feb. de 2011

I had a very pleasant experience with Germain Toyota Used Vehicle sales. Perry Meyers met me before I even had a parking place and was exceptionally helpful in locating my vehicle. It was only by chance that I had stopped as I had a meeting in Columbus that was canceled. I live in Zanesville and had been working with the local dealers to locate the vehicle. Though I had been searching for nearly six months Perry was able to locate the exact vehicle that I was looking for and amazingly enough is was already on their lot although unknown by Perry at the time. We had looked at every used vehicle and even at new ones on the lot and they just did not seem to be exactly what I was looking for so Perry took me inside and we searched all of the other Germain used vehicles. It ended up that my Highlander had just come onto the lot the day before and Perry was able to find it and I knew it was exactly what I wanted the moment that I saw it. The only negative experience that I had was with Toyota Financing. Though I have perfect credit there was an error on my credit report and instead of getting close to 1.9 financing through Toyota Credit, Toyota credit tried to take advantage of the 650 credit score and tried to charge me 12% interest which is to say the least usery. Though I could have proved that the credit rating was false Toyota Credit said that they would have to wait until the credit rating changed in order the give me the loan at a reasonable rate. This is a VERY bad policy on Toyota Credits part. I have always driven Toyota's because they are wonderfully reliable cars but when such a good company attempts to take advantage of their loyal customers they give themselves a bad name. I hope someone at the dealership will forward this to Toyota Credit for a reevaluation of their loan criteria. Thankfully I was able to get financing through my bank at 7% which is still outrageously high. I would expect this type of treatment from a bank, after all they are the ones that set up the credit rating bureaus in order to screw people over. Toyota is not a bank however, and should have higher standards than the thieves in the Banking system where usery is the status quo.

akoons

3 de feb. de 2011

I am very pleased with the experience I had at Germain Toyota. Overall they made the transition of buying a new barely used car for the first time, very easy. I would recommend Perry Meyers to anyone because he listened to what I was looking for and made sure to stay within a reasonable price range for me. He was willing to be helpful in any way. He was also kind enough to call me a few days later to see how I was doing with the new car. I am VERY happy with the 2010 corolla I purchased there and look forward to more experiences there. Everyone there was very helpful!

mpotts64

30 de ene. de 2011

I am very grateful for Mr. Meyers's patience while working with me on finding a car that would suit my needs. I had concerns about how would I be able to understand a dealer because of my severe hearing loss. When I walked in his office, Mr. Meyers eased my anixety about communication barrier, he provided ways for us to communicate. He was warm and friendly toward me. I felt good that there was no communication barriers. He made sure that I would understand him by writing or typing info. Many thanks for his wonderful services!

Orv Potts

28 de ene. de 2011

My daughter recently purchased a used Corolla from Perry Meyers. Marie has a severe hearing loss and Perry took extra pains to ensure that she understood each part of the transaction. The first car she tried was an Avalon, which she fell in love with. However, after driving it for a couple days, she discovered that, due to a physical problem, she could not turn her head sufficiently to see out the back window while backing up.Next, she drove a Mitsubishi for two days. This didn't suit her needs, so she brought that one back. Perry then arranged to have half s dozen cars for her to test drive and she finally bought the 2010 Corolla.Perry showed the patience of a saint (I was with Marie the second and third times she tested the cars). I told him he deserved the Salesman of the Year Award for all the time and patience he took with Marie.

2154

25 de ene. de 2011

We recently had our 2008 Toyota Prius in for service...during the service, the technician found a leak from the water pump that we were not aware of. The water pump was fixed and it saved us another trip and several hundreds of dollars! Thank you Germain, we are loyal customers!

Tennisgurl04

25 de ene. de 2011

I just bought a new Camry and worked with Nate Nance. This was my best car buying experience. He was very informative and helpful. Nate got me the best price without being the cliche cheesy salesman and he did not push me into buying a car. I am recommending him to all my friends.

ksdez4

24 de ene. de 2011

Overall a very "pleasant" experience. This dealership did NOT use high pressure tactics, or present us with "outrageous" financing quotes. They gave us realistic quotes up front and took the time to explain answers to our questions in a patient and friendly manner. Carlan had a great attitude, and was courteous and talked to both of us (not just the man/husband). We have been very happy with our new 2011 RAV4, and we will definitely go back to Germain for our future new car needs.

CSCampbell

24 de ene. de 2011

I recently moved to the Ohio area and was interested in a Toyota Tacoma. I went online to get information prior to moving to the area and was immediately contacted by Nate Nance. He called me and met with me to help me find the truck I wanted/needed.

seescott11

21 de ene. de 2011

My wife and I had a great experience at Germain Toyota. We originally went in to purchase a new car for my wife, and by the time we left the dealership we both had bought new cars! Greg White, our salesperson, was great to work with. He took all day to make sure we knew everything we needed to know about the two vehicles. They offered the most competetive deals of anyone around town. We couldn't be happier with our new Prius and Highlander. I'm so glad we dealed with Greg White and Germain!

pattyricciardo

17 de ene. de 2011

Several years ago we had a bad experience with this dealership. We went there again and bought a 2010 Rav. John Micheal waited on us and we could not have asked for a better salesperson. He knew his stuff,he was caring and he so much wanted to make us happy. He called a couple of times to see if everything was ok. I would highly recommend John Micheal to any person I know. They would be blessed to have him as a person to help them. Thanks for giving me the chance to share thisPatty Ricciardo

6487

17 de ene. de 2011

This is the second time in the past few years that we have purchased a vehicle from Germain Toyota. Both times Russell Doddroe was our salesman. Coincidence you may ask?Not hardly.We came back to Russell the second time because he is not pushy or over-bearing. He is very knowledgeable and entertaining. He made the whole experience as painless as possible considering the price of vehicles in todays world. The financingpart also was smooth thanks to working with Tony. I would recommend Germain to anyone who is planning on purchasing a vehicle. Anytime that I have been to the dealership, everyone has been courteous and helpful.

n12

12 de ene. de 2011

I can't say enough good things about Germain Toyota and Greg White. Throughout the entire sales process and my many many questions, Greg was responsive, knowledgeable, friendly, and honest. I usually dread dealing with salesman, but Greg was down to earth and had no hidden agendas- he had the same goal as I did; for me to get a great car at a great price without any hassles.After visiting several dealerships and receiving quotes from all over the northeast and mid-west, not one dealership was able to match the level of service or price I was able to achieve with Germain.I couldn't have imagined a better sales process and experience than what I had with Greg. I requested a quote online from Germain's internet department and shortly after received a detailed quote and offer that was a true price out the door without any hidden fees or charges. After several emails and phone calls with Greg to clarify some of my questions and make sure everything was as it seemed, I wasn't the least bit hesitant to make a deposit. Since Germain had to do a dealer trade to get the exact vehicle I wanted, they weren't able to have it at their dealership that weekend as I had hoped (the other dealership was the problem). Since I live about 2 1/2 hours away, I wouldn't be able to get the car until the following weekend at the earliest. Instead of having to wait, they delivered the vehicle right to my house later that week in the evening after I had gotten home from work. The driver who delivered the vehicle (Karl) was excellent and presented me with all the paperwork I needed to sign and answered any questions I had during the process. Everything went extremely smooth and I was able to get the exact car I wanted without even meeting my salesman or visiting the dealership.I bought my car right before Christmas which gave me plenty of opportunity to discuss my purchase with family members. Everyone was blown away with how great Greg was and how easy the transaction went. I am still extremely impressed with Greg White, Germain Toyota, and of course my new car. I could go on and on with how happy I am with my experience and just want to finish by saying that anyone who hates car salesman and their high pressure tactics and wants a stress free and pleasant experience should definitely ask for Greg at Germain Toyota.

bfreimark

12 de ene. de 2011

I have dealt with this dealer since December 2003, when I purchased a 2004 Sienna.When I take my car in for maintenance, the service department does not try to manufacture additional problems that need repair, Note that they do ask about other possible issues but seem quite reasonable regarding their findings. In fact, when the care was 5 years old I had to insist that they install a new battery as their testing indicated that this was not necessary.Last week I purchased a new 2011 Sienna Limited as I wanted many of the features offered. Omar, the salesman, was very knowledgeable regarding the various features available. One complaint that I do have is with Toyota, not Omar. There are only a few option packages available for the limited, essentially variations on getting an entertainment (DVD) system with or without a navigation (GPS) system; I had zero interest in getting either of these. Omar advised me that the only choices available for the Sienna Limited was with Front Wheel Drive or All Wheel Drive; the DVD and GPS came on all of Sienna Limiteds delivered in Central Ohio, wit ha price tag of approximately $4900. I inquired about custom ordering a 2011 Sienna Limited from the factory and Omar advised me that this was not possible. Not being a person who shoots the messenger and really wanting the Sienna Limited, I purchased one the cars available in the area. I hope that in the future Toyota does offer their cars with or without the option packages listed on their website (as long as the customer is willing to wait a reasonable time period to be assembled and delivered. The present practice verges on false advertising (considering the Toyota website to be an advertisement.,

tkbobcat

11 de ene. de 2011

Greg did a great job of showing us used cars available in the model type we wanted. Nothing appealed to us but he walked us over to new car area and we found the car that fit our needs. Good experience and couldn't beat the 0% financing. We have bought a number of cars from this dealership and very satisfied with vehicles and service provided.

tczb175

10 de ene. de 2011

My experience with John Day at Germain was very satifactory.We were treated very well.He had a lot of knoledge about the vehicles.He was very curtious after the sale to make sure we were pleased . I have already sent a friend to purchase a car and plan to send more.

Bracy

9 de ene. de 2011

Omar Jackson was very helpful and he took his time when helping me buy a car looking different types of car and explaining to me the benefits of each type of car. He was very professional and know he stuff about cars. I appreciate the serve I got from Germain Toyota and definitly will give Germain Toyota my busy in the future. Thanks

makicha

8 de ene. de 2011

I had an excellent experince with Germain Toyota when buying my first 2011 Toyota Camry. Carlan Neimi and the finance managers were able to get me what I wanted until I was satisfied. They showed me with the upmost courtesy a dealership should show all their customers. I suggest everyone to trust Germain Toyota with their car buying.Nicks and Wilson's Family will like to thank you for helping us choose the right car.

deevadiva

7 de ene. de 2011

I was desperately in need of a new vehicle becuase the one I was using currently was on the verge of falling appart. I did tons of research to find just the right car for my family and I thought I had my mind made up until I met with a Toyota Germain sales representative. He showed me a completely different car and I was even more satisfied with the Rav4 than any of my previous choices. Then I spoke with John Day who very calmly sold me the vehicle. I really appreciate that he was not overly ambitious about making a sale. I felt no pressure at all and he was very friendly. I have been to many other dealerships that tried to push me into making a large purchase so I am happy to say that John Day's priorities lie in the customer's satisfaction, not his commission.

joereiber

7 de ene. de 2011

Great dealership! I have bought my last two cars from this dealer and they have been willing to help me find something in my price range both times. The customer service is tremendous. I haven't found a better dealer in Columbus. John Day was a pleasure to work with and there was no pressure to buy. They were quite cordial with me despite one sales manager not enjoying my negotiation tactics. I will shop there again for sure.

shelby0410

7 de ene. de 2011

We have purchased 9 Toyota's in the past, 8 from Tansky, and 1 from Toyota West. This is the first from Germain. We had a question about our new Camry while doing the paperwork so Russell called GO Toyota in front of us. WOW, it was interesting how fast they responded and what the response was. We found Russell to be very helpful and would refer family and friends to him.

midstate

7 de ene. de 2011

Excellent, the best car buying experience I have ever had and I would highly recommend Germain Toyota and Greg White to anyone looking to buy a car.They went above and beyond to accomomodate bad weather and schedules, literally driving to both my wide's and my offices the next day to complete the paperwork and deliver vehicles. There wasn't any of the typical "gamesmanship" in making the deal, which I greatly appreciated.

rjewell1977

6 de ene. de 2011

My sales person is the greatest, had the car almost a year and he still checks back to make sure i am happy....i love it! I will definately go back there to by my next car and will have all my cars serviced by there service department. There hasnt been a time i have felt like i wasnt the only customer they had.

lbracy34

6 de ene. de 2011

This was my second car from this sales man. He is very professional and efficient. Everyone at this dealership is very courtesy and willing to go that extra mile to make me satisfied. Azher did a very good job in finance. I've been to other dealers in the past, but they make the process very personable and easy.

skier23

5 de ene. de 2011

I visited Germain Toyota of Columbus in search of a quality vehicle, and I was treated with the utmost respect and professionalism. It was a pleasure to deal with Mr. Stephen Shedlock, as he helped me find a quality vehicle at a great price. I never once felt pressure to purchase a vehicle at any point, he allowed me to make my choice without using the normal salesman tactics. Mr. Shedlock has extensive knowledge on many different types of vehicles and it proved to be invaluable for me. My experience was a positive one, and I would recommend this dealership, and especially Mr. Shedlock.

caito5895

4 de ene. de 2011

We are very happy with our Lease. The way John handled our purchase was the deal breaker. He is a very honest, integrity driven individual. In a climate of mistrustwith dealerships in general, John is an asset to the company. He is low pressure which made the difference on where we purchased our vehicle. He went over all the information on vehicle safety improvements for the Camry with us. We are Honda people,but We liked the way John deals with people, and for us that made the difference! I would without hesitation purchase another vehicle from John and have recommended other friends to him as well.

lushou

4 de ene. de 2011

Greg and the finance manager were great! They worked with me and now I've bought two cars from Gregg in 2 years. Thanks! I knew what I was looking for and talked to Greg via email for a week prior to purchasing. After visiting two other dealerships, I decided that Greg was still the salesman for me and he was great!

sumanagarwal

4 de ene. de 2011

John Day was professional and knowledgeable. He provided excellent car buying experience, contrary to many other past experiences. He continues to provide customer service long after the initial purchase. He is one of the best in this business. I wish him great future successes. I will not hesitate to send any interested person to him for buying a Toyota.Dr. Suman Agarwal

hillman1

3 de ene. de 2011

Outstanding customer service from start to finish by my Sales Consultant Brian Moore is the reason I recently purchased my third vehicle from Germain Toyota, a Pre-owned Toyota Camry. I also recommend the service center at Germain Toyota for all your car service needs. Keep up the good work Brian and if I need number four I will definitely give you a call. Germain thank you and your staff for a great car-buying experience!

Kay Kasberg

3 de ene. de 2011

My husband and I weren't at all sold on the Prius when we started our search for a new car. We had already gone to several dealerships and looked at several different models by the time we came to Germaine. Then we met John Day. He was personable, competent, and helpful. He gave us the information we needed in a friendly way, and was present with us, but not pushy. He won our trust. John made the difference and we decided to purchase the Prius. He worked with us to ensure we got the options we wanted, which took a little extra time (there were none available in the color we wanted). And he has been involved and helpful since our purchase as well, calling us to make sure we were satisfied, asking if there was anything he could do for us! We are more than satisfied with our Prius and with our service. Thanks, John!

glauman

3 de ene. de 2011

I had a great experience working with Greg White and the entire team at Germain Toyota. Everyone I met was friendly, professional, and completely focused on making sure my buying process was a positive experience.The sales manager was very responive to my emails and internet inquiry.Greg White was very attentive and worked hard to close the deal and help me get the pricing I was looking to achieve.My 2011 Tacoma had to be sourced from another location due to the specific color I wanted. The transaction was handled quickly and within the timeline committed to by Greg and the dealership.I am very happy I made the longer drive to Germain Toyota and that I followed up after the first response to my inquiry.I highly recommend Germain Toyota and Greg White to everyone that inquires regarding where I purchased my new Tacoma.

zhu8pi

3 de ene. de 2011

John Day is the best sale person I have ever met! He is so friendly and he kept in touch with me after the sales! Since the prius was my first car, John helped me a lot to avoid many potential troubles. I would like to recommend John Day to any other customers!

JoshSilverman

3 de ene. de 2011

I would strongly recommend buying any new or used vehicle from this dealership and especially from Greg White. I went to Tansky Toyota before coming to Germain. I already knew what I wanted and was going to purchase that night. After waiting for over twenty minutes to speak to a salesman, I finally got fed up, left, and drove to Germain. The dealership was already closed, but Greg White still took the time to show me the vehicle I wanted to purchase and went on a test drive that night. Greg was extremely helpful and the truck I wanted was not in stock. I talked to Greg multiple times a day for the next few days until he was able to find the vehicle I wanted in another city and was able to get it shipped in for me. There were several problems that came up in the meantime in getting this vehicle, which were all caused by the dealership where they were getting this vehicle, not Germain. Greg went above and beyond to resolve all of these issues and I could not have asked for anything better. I had not known Greg before this and after this experience, I would never buy a vehicle from another salesperson. Germain is very fortunate to have Greg White working for them and I would recommend Greg to anyone looking to buy any vehicle!! He is extremely knowledgeable will make what oftentimes can be a stressful car buying experience fun and stress free!!!

kevin malesick

1 de ene. de 2011

Germain Toyota has done it, another satisfied customer. My wife picked out a new Toyota Rav4 4x4 while visiting our daughter in Columbus in early October. The sales rep. contacted us by phone and email giving us the complete details of the sale. We live 150 miles away and Germain Toyota did more than anyone could ask of them. Mr. D'Lacy Stith is a true professional and made our experience Positive. The experience was so Positive that we returned in December to purchase a second new vehicle from D'Lacy. Our daughter is now in the process of obtaining a new vehicle from Germain Toyota which D'Lacy ordered and is scheduled to arrive mid January.Thank You D'Lacy,Kevin Malesick

c001834a

1 de ene. de 2011

Mr. Stith went out of his way to get our Tundra. It was a factory build, to our specifications. Mr. Stith tracked to progress and kept us updated. His professionalism is exemplary. He and Mr. Jackson personally handled the transaction when the truck arrived. It was a painless experience. I have purchased Toyota's from Mr. Germains dealership previously. They continue to be my dealership of choice.I would br remiss if I didn't mention Mr. Brent Thomas. Although this is a survey for a new vehicle sale, I must mention the service department. We have had our vehicles serviced by Germain for many years. Mr. Thomas always provides exemplary service. Germain Toyota should be everyone's "Dealer of Choice" for any Toyota need in the Columbus area. If possible, please convey this personally to Mr. Germain.

toddhhoffman

31 de dic. de 2010

Greg did an outstanding job helping us get our new Rav-4. His customer service was top notch and he worked hard to make sure that we got the car that we wanted - which he found in Indiana. He was very friendly and a pleasure to work with. His name is escaping me, but the financial manager also did a great job of explaining the lease process and also going over my credit report. Overall, great service and I will buy from Germain again.

janisbutcher07

29 de dic. de 2010

Greg White was exceptional. He went out of his way to provide me with first rate customer service. He was very knowledgeable about my RAV 4. He helped me with my phone and sinking it to the RAV. He showed me all the bell and whistles that are on my car, even in freezing conditions. He made buying my SUV a wonderful experience. I would definitely recommend Germain to others.

Lifeline

29 de dic. de 2010

I found salesman Greg White to be friendly and knowledgeable, as well as punctual, while handling my new car purchase. My Prius was delivered within 2 1/2 hours of my stepping through the front door on my initial visit. This time included trade-in "dealing" and financing arrangements! I was especially happy about this since my initial contact was via the internet and I didn't know what to expect. He also seemed to do a good job of "being on my side", even though I realize that, ultimately, he must represent the dealership in a way that assures their profitability. Kudos to Greg and Germain Toyota.

unthankstwo

27 de dic. de 2010

Since this was not our first experience with a new car purchase, and since we're in our 50's we did our homework way ahead of time and went with TrueCar.com for what we felt was the best price given our needs and desires. Greg was extremely friendly and we would not hesitate at all to recommend Germain to everyone who may be interested in or ready to purchase a vehicle.We are conservative and frugal, not spendthrifts. We had researched data from reputable sources and interpolated future oil and gas cost trends. The mileage, over the top nav system and our prior excellent experience with our 2002 Toyota Echo made our decision much easier.Thank you for the quality and professionalism with products and representatives in our purchase.

tdellison79

4 de oct. de 2010

Outstanding experience dealing with the Internet Sales rep, Tim Nielsen. Tim was very proactive, responsive, friendly, and accommodating (not pushy at all). My dealings with him were by far the best car-buying experience I have ever had! Tim went out of his way to make sure I was satisfied with the vehicle and has called a few times since purchasing to make sure we were still happy. We also used the trade-in valuation tool on Germain's website (which was extremely helpful and ensured we received a fair price on our trade-in). The financing team was extremely professional, forthright, and spoke in plain English while providing us with possible financing solutions. Everything was explained thoroughly, and at no point during the process did we ever feel rushed (even though we helped close down the dealership at 10pm on a Friday night). I couldn't be more impressed with Tim Nielsen and the finance department at Germain Toyota. HIGHLY RECOMMENDED!!!

jorion1974

2 de oct. de 2010

I purchased a preowned Camry from Germain in May of this year. Shortly thereafter I heard a rattling noise whenever the car sat idle. I took my car into Germain's service area and confirmed it was coming from the flex pipe in the exhaust system. The service department was unable to cover the part under warranty, so I discussed the matter with the sales person I worked with (Perry M.) and then also his manager (Greg K.). After some discussion, I was provided with a rental car while my Camry was repaired. The flex pipe was replaced and the noise is now gone.I would (and actually already have) referred someone looking for a preowned car to this dealership.

nbaird3333

1 de oct. de 2010

Great dealership. Customer service is excellent- so much so that I drive by a much closer dealership and across town for service. Service supervisors go the extra mile to keep customers updated about progress of service, costs, additional recommendations, etc.

cjmpvb

23 de sep. de 2010

The dealership is very nice. Me and my wife bought our first slightly used car from here. i noticed when we test drove it that it needed an alignment. Our salesman was Perry Myers and he assured me he would get an alignment on it before we took it home.Come to find out after calling the service deparment and noticing it was still pulling a little to the right an alignment had never been performed Mr. Myers just had them rotate and balance the tires figuring i wouldnt notice or didnt no what i was talking about. they did do an alignment on it luckily because it was on the "we owe you" worksheet. But do not trust that what Mr. Myers has said has been done actually was done. I wondered why he acted so funny when i asked for the service records for my records.Beware of Mr. Myers.

cardinalmom88

18 de ago. de 2010

What a great experience I had at Germain Toyota. My salesperson, John day, was so patient and helpful. He really listened to what I wanted, and worked really hard to get a payemnt I can afford! He spent so much time going over how everything works. It was a truly awesome experience! I recommend John and Germain Toyota to anybody looking for a great deal!