robato61

5 de feb. de 2016

Jim at Germain Volkswagen did a wonderful job of taking care of my problem while taking care of my needs as well. I was treated from start to finish as a valued customer from all involved with my service department visit, and have no reservations to recommend Jim and the people at Germain to all who will appreciate the best( and even those won't appreciate it)

amazinggrace

29 de ene. de 2016

Everyone at Germain Volkswagen of Ann Arbor have repeatedly demonstrated their willingness to go above and beyond what could normally be expected -- from the purchase 12 months ago through the 20000 mile check-up!!! I look forward to coming back in 6 months or so!!! Richard Levey

S3 lover

14 de nov. de 2015

Any service needs please go see Phil! Phil will most definitely go out of his way to make sure you are satisfied both with the price and quality of service.

xx

30 de sep. de 2015

A rare thing these days, this combination of prompt, professional service and personalized attention that one can find at Germain VW of Ann Arbor.Every single time I stopped by with questions or for routine maintenance for my Jetta, both the service and the repairs were impeccable.Most recently, my Supermobile, which I bought in 2007 from a very friendly and knowledgeable Eric Gideon, needed a lot of attention. After being in the shop for a brief period of time, the car was delivered in top shape and sparkling clean,. Jim Glen, the VW specialist I talked to during the repairs, answered all my questions with great enthusiasm and professionalism.. (Aside, I always have a lot of questions!:)During the time the car was there, we noticed some minor corrosion problems and Paul Stec, the service manager, immediately pursued repair options. A few weeks, the car was expertly repaired at Dusty's Collision and it now shines, in all its glory, in my driveway.Three elements go into making car ownership an excellent experience:1. The owner, who needs to do a lot of research before investing a product s/he will use for many years to come. I approached the research of my VW Jetta pretty much the same way I did my PhD research: the pros, the cons, technical specs, durability, aesthetics, etc. 2. The car, which has to be dependable and durable and maintain its value over time.3. The dealership and all its operating departments to ensure that during and after the sale/lease is completed, all runs smoothly.I am happy, and really grateful, to say that, these three elements came together very harmoniously at Germain.

larengineer

16 de ago. de 2015

Jeff did an outstanding job delivering my 2010 Saab 9-5 Aero Turbo6. I flew from AZ July 3 and he picked me up from DFW. They had the car ready and made the process easy. Car buying made easy with honest and dependable service.

zachsdad1

24 de jul. de 2015

Marty thoroughly explained the work on my vehicle, both before and after the service was completed. He checked for any recalls or other communications from VW. The service was done in the timeframe quoted. I have had great success at Germain (and Howard Cooper prior) on two Hondas and now the VW Jetta that I drive. I have recommended this dealership to many of my colleagues and will continue to do so. Marty was professional, helpful, and prompt.

GirlMeetsTiguan

24 de jul. de 2015

When I made the decision to buy a new car, I wanted to be sure I ended up with the vehicle I wanted and the paperwork that matched. Ryan at Germain was a perfect salesperson for my needs - respectful, knowledgeable, eager, and effective. He empowered me with whatever information I wanted, gave me room to consider all options, was flexible with my schedule, and found ways to align with what I valued most as a consumer. I am BEYOND THRILLED with the service and result.

Passatdriver

12 de mar. de 2015

My husband and I were looking for a new car. We hadn't bought a new car in years and we were interested in a salesperson and a dealer that would help us through the process. We found the right salesperson, Ryan and the right dealership in Germain Volkswagen Ann Arbor. Everyone was helpful and friendly. The dealership clean and comfortable. We love our new Passat. Ryan was especially helpful in finding us the car we wanted and setting up the technology features. We couldn't be more pleased with the car and our experience at Germain Volkswagen!

melberry

21 de feb. de 2015

Originally, Germain Volkswagen of Ann Arbor did not have the model of car with the features and color that I was looking for. Zach provided exceptional customer service and went out of his way to get the exact car I was looking for and I could not be happier. Dealing with Zach and the rest of the staff at Germain Volkswagen was a great experience! Thanks for finding me the perfect car!

Teufelshund

11 de feb. de 2015

We received word of a recall/ service campaign affecting our VW Jetta TDI. When another dealer Lansing refused to honor the open recall, we turned to Germain Volkswagen in Ann Arbor. After speaking with Marty to schedule a service appointment he assured me that the repair would be handled under warranty, as promised by Volkswagen. We brought the car in for service and our technician discovered that the components under recall had damaged the cylinder head. Marty was able to order a new cylinder head which was replaced under warranty. When they discovered that additional components had failed, those were replaced as well. To his credit, Marty not only ensured that the vehicle was fully repaired, but provided a loaner car for the duration. Marty and the entire service department at Germain provided an exceptional level of customer service. I will not hesitate to patronize Germain again in the future, based solely upon my experience with Marty. I highly recommend Germain Volkwagen based upon his integrity and professionalism.

Korkie

4 de feb. de 2015

Marty to the rescue! Our entire service experience with Germain Volkskwagen of Ann Arbor was exceptional because of Marty and his attention to detail. From the onset Marty greeted me over the phone and quickly alleviated my concerns and the frustration of our predicament. He maintained clear communication throughout the process, keeping us informed along the way. The integrity shown by Marty was reassuring to us that we were in good hands. He even followed up with us by phone to ensure we had made it home to Canada safely. I cannot express how Marty turned what could have been an absolute nightmare intona hassle free experience. I only wish we lived in Ann Arbour, we would definitely return to Germain Volkswagen of Ann Arbor. Thanks again!

Jan

1 de feb. de 2015

I've been a customer of this dealership for the past 15 years and have nothing but the best things to say about the service they provide. After you buy your car, most of your interaction comes from the service department. I've worked with Phil Kaiser as my service technician for at least 10 years, and I have the utmost respect for him. He is knowledgeable, attentive, courteous and professional. There is another VW dealership that is closer to my home, but I wouldn't think of going anywhere else for service. Phil takes the time to explain everything thoroughly, honestly, and in a way that is easy to understand - Phil and Germain are the best!As an additional note, the improvements made to the service area and waiting room are amazing. It is by far the most beautiful and comfortable waiting area I've ever encountered in an auto service center.

abrownplanner

20 de ene. de 2015

Wow, so I haven't bought a new car in a few years, and I've never purchased a VW (or any foreign car!) so imagine my surprise and delight about my encounter with Germain Volkswagen of Ann Arbor. From my initial email research that connected me with Don Vollman, who was beyond helpful, replying to my e-query literally within minutes, and getting me in to see the car exactly when I needed to (not when he could fit it in) to Zach Coon, who teamed up with Don to provide, well probably the best car buying service I've ever experienced. No hard sell, fair price, good and fair trade in for my (dead!) car. The finance manager was super too, Kashaka, informative and patient and knowledgeable (but speedy! they got my paperwork in and approved within a couple hours). And the car? 2015 Car of the Year VW Golf, an exceptional little vehicle, I LOVE it!

maggiejets

12 de dic. de 2014

"First time Pre Certified Volkswagen buyer (2012 Tiguan) " My wife and I were looking for a 2012 certified pre owned SUV vehicle, to replace an older vehicle we had owned. We had looked at several other SUV products, a Honda-CRV and 2 Subaru products and test drove these vehicles and were not impressed. The sale persons that we spoke with were unprepared, when we arrived at the dealerships and showed very little interest in performing their duties. We returned home and began our search again online. I recalled a conversation I had with a friend, who spoke highly of Volkswagen and several of their vehicles. I began searching online and found Germain of Ann Arbor and search their pre-certified inventory. I found a 2012 Tiguan I was interested in and called the dealership. I spoke to Chris Pugh and inquired about the vehicle, to see if it was available. Chris told me it was and I informed him that my wife and I would be over to the dealership within the hour , to look at the vehicle from the Saline area. When were arrived, we met with Chris who had the vehicle running/warm and cleared off, from the snow earlier that day. Chris gave us an overview of the vehicle exterior/ interior (loaded) and we test drove the vehicle on our own. The other dealerships had the sales persons ride in the back seat. We were impressed with the vehicle and placed a deposit. After a few days of texts and phone calls with Chris , we agreed on a price and purchased the vehicle. My wife was out of town on the agreed delivery date. Chris adjusted his work schedule that day, picked me up at our home and drove me to the dealership. I was impressed with Chris Pugh's professionalism, his non-pressuring approach and willingness barter on an agreeable price for this outstanding vehicle. On the delivery date, Chris had me speak with the Business Manager -Kashaka Fields. Kashaka was friendly and very professional as well, explaining every detail of the purchase. Kashaka was able to provide a new plate for the vehicle ( agent for SOS) at the dealership, which eliminated would have been a long wait at the SOS. Overall, our experience with Germain of Ann Arbor was extremely positive. The professionalism and friendliness Chris, Kashaka and the rest of the staff was very well received by my wife and myself. I would highly recommend Germain of Ann Arbor, if you are looking for a quality new or pre owned certified vehicle.

Akrem Algiery

25 de nov. de 2014

Phil and the staff are professionals. They are very kind. Their checkup service is convenient . Germain of Ann Arbor has a shuttle service to Ann Arbor down and its surroundings.

nstanko

25 de nov. de 2014

Got my car in within a reasonable time... kept me well informed throughout the entire process... and took care of everything that was asked. Very polite and respectful staff.

rob.kolander

25 de sep. de 2014

From the beginning it was like the staff already knew me and knew exactly what I wanted. Got me in a car to test drive within 10 minutes of walking in and we were chit chatting like friends the entire buying experience. Chris and his personality are definitely a key asset to this dealership and brand. Throw in his incredible knowledge of VW and many other cars and its a shoe in for the best first car purchase I've ever heard of.

bruce13

29 de may. de 2014

I enjoyed Heather and her quick response when questions were asked. She was helpful and always took time to explain Germain's policies and procedures. We took delivery on the same day. Buying a car can sometimes be stressful, Heather made it very easy with no stress, very pleasant.

Jholzknecht

24 de abr. de 2014

Zach was great to work with, the used Jetta Sportwagen was so well detailed I felt like I was driving away with a new car. I would do business with them again.

alnasral

12 de abr. de 2014

The superb treatment we received from Tim through the process of purchasing our Sportwagen was unmatched at all previous stops. Tim gave us exactly what we wanted, how we wanted it, with some wonderful tips along the way.

jettacc

4 de abr. de 2014

This was my first purchase of a Volkswagen at Germain of Ann Arbor. My first 2 Volkswagen's were from Howard Cooper. On all 3 occasion's my experiences were perfect/top notch. Phil Kaiser, Dennis Nold, Paul Stec, Trisha Smith and Kashaka Fields are all true professionals, who I believe are the best in their field. Always a great experience and they deliver what they say every time. Always true to their word. I always feel like they really care because of the individual time they spend with you. You don't feel like a head of cattle being rushed on their way to the market. This is a top quality organization and I will continue to do business with Germain and the staff. It's always a pleasure. I appreciate it and I thank you.Regards, Dan

pollykate

2 de abr. de 2014

I give Germain of Ann Arbor all 5's because they are professional, friendly, the premises are spotlessly superior (even during remodeling), and the follow-up is exemplary. My precious bug is treated "reverently" and doesn't come back to me with any squeaks, or other issues after a minor repair...it even comes back hand washed! They bend over backward to provide a great experience and great service...no question is deemed frivolous and the response is always clear, coherent, and friendly..." if there is anything else we can do, don't hesitate to contact us, etc." All personnel I have encountered have been obviously proud of their own relationship with Germain and wish to extend that relationship to their customers. Couldn't be happier with my bug and my dealership.

ElenaE

25 de mar. de 2014

The whole purchase experience was enjoyable. I want to thank Kashaka, Eric, and Romeo for being friendly, helpful, and knowledgeable. I am looking forward to long-lasting relationship with this team.

VWforever1

23 de feb. de 2014

I wish I had found this dealer rating site earlier because my comments are now some months old. I was a longtime customer of the service department at what was then called Howard Cooper VW in Ann Arbor. I never had an issue over many years. I had them do all sorts of work on my Jetta over time, really everything but tires. In total I had spent thousands of dollars at their shop to keep my car going. I had also sent others there always telling them they are kind of expensive but they typically fix it right the first time.Well, my last visit to this service department tells me something has changed with the new ownership. I had my car in right when the new owners were taking over to do several small repairs (a bulb burned out type of thing). I waited while they completed the repairs. I paid my bill, left and headed for work in Downtown Detroit. When I got to my job I parked and tried to use my parking brake (important in a stick shift car) and the handle came all the way up without any resistance. I concluded that their tech or porter must have cranked on the handle when parking the car and stretched the cable. I immediately called the shop to tell them what had happened. I spoke with Derrick Federer who had done my write up and explained the situation. I asked him to make a note in my records that they had broken the brake since I would not be able to bring it back right away (I have to travel quite a distance to get to this dealership so it isnt really convenient to run right back there).Long story short, I called a couple of months later (when I could get time off work) to set up an appointment and asked to speak with Derrick. I was told he no longer worked there. I explained about the issue with the brake and they checked my record. They acknowledged that Derrick had noted the parking brake issue in my record. I took the car in and they looked it over. Their conclusion was it now needs a new parking brake cable. They offered to pay for the labor but wanted nearly $400 for the part and expected me to pay for it. I explained that their employee had broken the brake and it was their responsibility to fix it. I was told that since my car was old they wouldnt do any more than what they offered. Later that week I called to speak with Paul Stec, the service manager who I had dealt with on several occasions. He was supposedly in training that day but they said they would leave a message to have him call me. After a couple of weeks with no call back I left another message and then a third for him. I received no call back from Paul Stec.Later I was contacted by the VW Corporate Customer Care group like they always do to survey if your service visit to a dealership was satisfactory. I explained what had happened. I dealt with Tonya and Libby. They told me they would get in touch with the Service Manager, Paul Stec and try to get resolution. Over several weeks they kept updating me that they were also waiting for a response and leaving more messages for Paul Stec. When that response never came they told me they were going to escalate the claim and left a message for the General Manager of the dealership (they did not give me his name). Again several weeks passed and with no response they left more messages for him (the General Manager) where he refused to respond. My last interaction with the folks at VW Corporate Customer Care in September of last year was that they told me I would have to pursue this on my own because there was nothing they could do since nobody at the dealer ship (Paul Stec or the General Manager) would return their calls.I took their advice and had the brake fixed elsewhere since I refused to pay this dealership to fix something they had broken. I also have vowed to never return because of their unacceptable response. Since both the Service Manager and the General Manager of this dealership refuse to respond to repeated calls from a customer and from the VW Corporate Customer Care group, this is a business I will not deal with in the future.Update: Since the dealership found out that this negative review was about to post, they have tried to get in touch with me in the past week. Interesting that for months of my leaving messages and VW Customer Care leaving messages for both Paul Stec and for the General Manager they made no attempt to call back. It was evidently my problem and they could not care less. Now this negative review was about to become their problem and they are calling me. I think that says all you need to know about the management team at this dealership.I have no intention on wasting any more time on these guys. There is nothing they can do for me and I am not ever going back. The point of this review was to post my experiences for others to see. The time for us to talk was months ago when I was trying to get them to fix what they had broken, and before I had the repair done elsewhere.I miss the award winning dealership that used to be Howard Cooper.While I will never return, I know they have many positive reviews on this site. As you are deciding whether you want to trust this service department with your vehicle, at least know there is a chance that you could be treated as I have been. I would also advise you to get any promises in writing (and signed by them) for something they plan to do, and fully check your car before you drive away. If worse comes to worse and you do have an issue, at least know while they may not respond to your problem, they do respond to negative reviews on this site.

peterkg

20 de feb. de 2014

Very friendly, willing to listen to details of issues with car, did only what was asked for, provided documentation on service letter from Volkswagen, reasonable price. Thank you.

StevenHill

14 de feb. de 2014

I found that, despite being peppered with questions from a guy unfamiliar with Diesel cars, Phil was patient and diligent in ensuring that I had all of the answers to those questions. He has been quick to respond by phone and e-mail and he seems vested in assuring my complete satisfaction.Eric (sales) has also gone out of his way to help me get the best value from my purchase. I'm already looking forward to my next VW! Now if VW will put a diesel in the small SUV, we'll be ready.

cassidy77

31 de ene. de 2014

I limped into the Germain VW dealership after closing time with a non-functioning power steering system on my VW CC . It was one of Michigan's 12 degrees below 0 nights. Ryan Conlin and Paul Stec very kindly and efficiently attended to me after hours and made sure I was taken care of until my wife picked me up. Ryan made all the arrangements for the car to be attended to the next day and did so with care and efficiency. Both servicemen went out of their way to deal with this unfortunate situation even delaying their own return home until I was safely on my way home. They did it because they genuinely wanted to be of help even at their own inconvenience. This personal concern and attention is very rare and was greatly appreciated.

lschultz20

30 de ene. de 2014

I had an outstanding service experience. I needed an oxygen sensor replaced on my VW and after researching options, decided to use this service center. They were extremely friendly, made sure I got the best price possible, and scheduled me to bring the car in promptly. I really appreciated that they took the time to explain the problem with my car and the associated service required. When I brought it in, they were extremely professional and friendly and demonstrated amazing customer service. I chose to wait at the dealership while they fixed my car, but they offered to drive me anywhere I wanted to go in Ann Arbor to pass the time. While waiting at the dealership, the waiting area was comfortable, clean, and provided coffee, snacks, and WiFi. The service was very prompt and repairs were well done. I will be returning to the dealership for any future maintenance needed and would recommend this dealership and Ryan to anyone in need of these services.

melanienmi

20 de dic. de 2013

Allen west was as helpful as he could be... I had work done the day before and thought that my day lights needed repair as well..So called Allen and he told me he would have a scan done on the car to see where the problem was at no charge if I would bring it back in.. I did this and the scan did not pick up any problems plus the day lights were working again. He told me if the lights went out again to call him and he would take another look. I discovered when I got home that the reason the day lights were not working was when I put on the emergency break that they shut off ,so every time I went to check them they were off because I had applied the er brake!!!!! I calledAllen , apologized and told him what I discovered and he replied that it was okay and he was glad there was no problem with the lights. I will definitly have all my service done at Germain VW in the futture and will tell others about the excellent service at the dealership

StevenHill

10 de dic. de 2013

These are great guys. Good discovery conversation on finding the right vehicle, not just one that looks good or is otherwise appealing, but the one that will make the best sense for driving conditions, reliability, durability, and economy. They are worthy of careful consideration.

chasmoeller

3 de dic. de 2013

Every dealership has a personality. Some obnoxiously aggressive. Some indifferent or inattentive. And some exhibit genuine care and concern for the buyer's needs, as well as providing enough "space" for one to make a wise decision. Evan knows how to strike the balance. He was attentive, responsive, knowledgable, patient, and provided my wife and me all the information we needed (on a wide assortment of vehicles) to make a great purchasing decision. Evan, along with his colleagues, provided us with an EXCELLENT buying experience. They well earned our trust and confidence - and of course that means everything when one is making such a sizable purchase.

wendyvw

5 de nov. de 2013

Service Department was efficient and on time with my appointment.Wish there was a more local VW dealership/service department that was as efficient. Any and all problems were dealt with and or prevented with my visit. Thank you!

BigFrank2007

4 de nov. de 2013

My service required two visits, because a vacuum hose broke after the first visit, VW of Ann Arbor gave me a discount on the second service to make up for my having to bring my daughter's Jetta back for the second visit. Service work done well, and Service Representative and Service Manager both great to work with. Highly recommend for service on your VW.

prakash123

3 de nov. de 2013

The worst VW dealer in town. Please stay away. I take my 2006 VW Passat with 86k miles to them. They not only created an explosion in the engine but decided that the issue is not due to their poor service. Arrogant and incompetent service. Even if you have to drive 30 mts, it is still worthwhile taking it another vw dealer. I took my car to them for low oil pressure and my car is worth nothing now.

baozisdl

28 de oct. de 2013

The services in VW of Ann Arbor are very nice, thoughtful and efficient. Dennis and Don are very helpful for me to get the brand new CC I've always wanted. I actually got a new 4MOTION version with a very great price. All the paperwork are done quickly without any issues and I'm satisfied with all the other detail work. I highly recommend guys to visit VW of Ann Arbor. I assure you will find your dream car with a good deal.

wmzinn

26 de oct. de 2013

This was my regular 20k service appointment for my 2013 Passat. This is my third Passat and I have had all of them serviced at Volkswagen of Ann Arbor. This appointment, like all the others left me feeling that I have chosen the right dealership. I was able to schedule my appointment on the day I wanted, even with short notice. The Service rep was very easy to work with and even followed up with a call the following day since he wasn't there when I picked up my car. He was checking just to be sure I didn't have any questions. I am extremely pleased with this car and have complete confidence that it will be well taken care of by the service team at Volkswagen of Ann Arbor.

Kaccey09

24 de oct. de 2013

One word: FANTASTIC! From the friendly staff, to the clean facility, to the smell of my brand new 2014 Jetta- this experience was absolutely wonderful. The staff worked with me and invested 100% of their time and effort to ensure that I had my dream car and to make the transition of getting everything settled as smooth as possible. I cannot commend the friendly staff enough. The staff is personable, energetic, enthusiastic, and ready to make sure that whoever walks through their doors leaves as a happy customer. I had been to 8 other dealerships throughout the weekend (as someone had just hit my car- which was declared totaled), and this was first dealership that captured me with their sincere care and concern for their customers. If you are looking for a dealership that truly desires your best interest and takes what you want/looking for very serious- go with Volkswagen of Ann Arbor. You can't go wrong!!!

tiquannena

23 de oct. de 2013

We are the Frierson's, and on October 10Th, 2013, Zachary Coon helped get us into a New 2013 Volkswagen Tiquan.He was extremely patient & Friendly. He took the time to make sure before we left that we were comfortable in the car aswell even helping us set up some are features like bluetooth before we left. It was after closing but he patiently even after paperwork signed to make sure we were happy. That mean't alot because we felt like now were going to have a long termrelationship with someone we can trust.We would like to give alot of thanks to Kashaka Fields, who also was extremely Knowledgeable, & patient. He made surewe knew what we were signing, and even at times with it being late and we started just bobbing our heads yes i guess he could see in our eyes we probably didn't really get it, and with a smile he made sure we did and all three of us got a laugh outof it.We really thank the whole team their and look forward to being apart of the Volkswagen family there.We will definitely recommend Germain Volkswagen Dealership in Ann Arbor.

pollykate

11 de oct. de 2013

WHY: I offer this rating: because I was completely satisfied with the response of all personnel to my numerous questions, the time spent answering those questions, the eagerness to please and provide me with the car I wanted (and making sure it was in perfect condition), complete with explanations of differences to consider between vehicles, and wanting me to be completely satisfied (which I am). Virtually unlimited offers of test drives, etc. Everyone in the showroom and, yes, the merchandise center, were very naturally friendly and eager to welcome me to the dealership. When you walk through the door, you are greeted in a very natural, helpful, but not pushy way. I am 71, and this is the nicest dealership I have encountered since driving at the age of 16. Everyone seems "real" here. The follow-up is amazing. My VW Turbo Convertible is awesome! It is the perfect car for me.

DmaxSmoke

10 de oct. de 2013

Stopped in after an obtaining some information online. The sales staff seemed friendly, although a bit preoccupied. Test drove a new Passat TDI and began the buying process. They were not transparent regarding the numbers I was shown. They were unable to explain their valuation of my trade and it seemed as though Zachary was basically a mediator between the sales manager and myself, with no real purpose. I ended up leaving with them stating they would call me the next day after making a few calls on my trade. I received no call from them and only recently got what appeared to be an automated email. Needless to say I was very disappointed with my experience and will never do business with this dealer nor recommend them in the future. I came close to not buying a new car at all after this, but decided to try another dealer. I ended up purchasing my 2014 Passat TDI from Al Serra Volkswagen in Grand Blanc. They were completely transparent about everything, offered me a better purchase price right from the start and also gave me exactly what I wanted for my trade.

jpjarman

9 de oct. de 2013

I felt the entire purchaseing experience was smooth. Ron Round mad the process simple and was very easy to work with.I purchased a Honda from this dealership in 2007 and have been very happy with the serivce I receive from Nick Sneed and the other members of the team out in the service area.Overall great experience.

Dan11

24 de ago. de 2013

Had a great experience. Had gone to another dealership in Ohio looking to purchase either a Volkswagen CC or Passat. Had a terrible experience with that dealership and did not want to deal with them any further. Had already searched your website a week or so previous for a Passat in White, you did not have. Checked back after the bad experience in Ohio and you had the Passat in Tungsten Silver. Your sales manager was willing to match the price we were quoted in Ohio. With that we came the next day and purchased the Passat. Zach Coon was our salesman. He was very personable and helpful. Overall, great experience.

svnannarbor

23 de jul. de 2013

I was locked out of my rented Passat as I had accidentally left the keys in trunk before closing the trunk. The car was locked and while AAA technician was able to open the doors, he was not able to open the trunk. The car did not have folding rear seats and the rental company asked me to tow the car to a Volkswagen service center. Paul and his team were extremely helpful, and were able to open the trunk after a short assessment, allowing me to continue onward on my journey. They also provided this service free of charge which made the entire experience extremely pleasant. I would recommend all local VW owners to visit VW of Ann Arbor for their service needs. Thanks Paul.

jdurling123

23 de jul. de 2013

Zach, Trisha, and Kashaka went above and beyond to allow my wife and I to leave in our new convertible Beetle the same night we purchased. They were great!

esobie

18 de jul. de 2013

Everytime I visit the dealership I get the feeling that the staff is concerned about my time. They treat me with respect and not like a number, definitely an exception to the rule and the treatment you might receive at other dealerships. They are aware of the impact that a positive customer experience can have on future service and purchase decisions. Great work,keep it up!

rwbrown

28 de jun. de 2013

Phil Kaiser made my accident his priority. He assisted me by keeping me informed of each step of the repair and worked with the insurance company in fairly dealing with me. His explanations were clear and greatly appreciated. Phil is a member of what I consider a fantastic service staff. Germain of Ann Arbor has far exceeded my expectations and Phil is in my opinion an excellent example of service and customer first. I must also add that the mechanic only backed up great service with great work. Danny Vogel can work on my car anytime as his work on my car is no less than stellar. It drives like it is brand new and I would recommend him any time anywhere. Thank you Phil and Danny for making a bad accident bearable.Ron Brown

Bzink86

15 de jun. de 2013

Went to this dealership to buy my first Volkswagen, and was initially extremely excited. My experience buying the actual car was actually pretty positive, my sales consultant (Chris Hamm) was very helpful and friendly. However, after I drove my car off the lot my experience turned gray. I could not get my car titled or registered and called the dealership numerous times, all of which led me to dead ends. No one in any of the multiple service departments I was transferred to could help me. Finally I called Volkwagen Credit, and to my surprise they had no record of my existence. Finally after 2 weeks, and still no proper paperwork, the finance manager calls and explains he filled out the paperwork incorrectly and that VW credit rejected the contract based on his clerical error. I was overwhelmed with the lack of knowledge these people had, and was quite upset I couldn't register my car and my temp tags were expiring. I explained my concerns to Kashaka and he told me I had no official contract with Volkswagen since my contract was rejected, and I needed to either come back in and resign or return the car. I decided to return the car and go to a dealership I trusted more.I had to take a vacation day off of work to try to get this car business taken care of for a second time. When I arrived, I told Kashaka I just wanted to return the vehicle, and enjoy a Volkwagen from another dealership. He said, "alright." He walked out and explained what was going on to his sales manager, Trisha Smith. Dealing with Trisha Smith is by far the absolute worst customer service experience I've ever experienced anywhere in my life. She walked into the room shaking her head saying, "no you can't do that, you can't do that, no way." She was so unprofessional, even upon explaining the situation. I told her I was getting a VW from another dealership I liked and she came back saying, "I'm getting them in trouble. I don't know why they would try to sell to you." After dealing with her and Kashaka for around 2 hours I realized they weren't listening to anything I wanted. Anytime I mentioned anything about what Kashaka said about returning the car Trisha would just say, "no" and tell me she was looking for paperwork to register. I told her I wasn't resigning the contract after this experience, and she said, "that's fine, well just push it through without your permission." I expressed my concerns about having a new financial contract I didn't sign, but it did not matter to this duo. Trisha explained there was no way to return the vehicle once again, so I called Volkwagen credit and Volkswagen Cares myself. After speaking to specialists they told me it was possible for them to take back the car, but that they just didn't want to. I brought this to their attention, and they were just like "no."Flabbergasted, and not allowed to speak to the dealerships gen manager, I filed a dealership complaint through VW of America and have a current case pending. I could not believe how much they lied to me, how rude they were, and that they actually admitted they were forging a legal document. They clearly did not care about my business or customer experience at all. Upon leaving, I told Trisha that instead of being concerned about punishing another dealership for wanting my good business, maybe she should look at her own team who wasted my time and didn't even know their policies/lied to me, and that I couldn't believe I wasn't getting any concession for my extreme inconvenience. Her response was an apology. Not helpful.I unfortunately will most likely never buy VW again, and I will definitely never use this dealership or recommend them again.

ProfHank

11 de jun. de 2013

I've always gone to the Volkswagen dealership in Ann Arbor for their outstanding service department, but up until the most recent visit I had never purchased a vehicle there. Frankly I never found their pricing to be competitive, and their sales staff never seemed particularly interested in selling me a car. Three years ago their pricing (on vehicle/trade) was almost $2500 higher than the competition-- and so I bought elsewhere.Knowing that the dealership had recently changed hands, and looking to purchase a new car, I decided to give them another try. This time they came through with a fair price on my trade and a competitive discount on the new car that I wanted. Yes, we had to haggle back and forth on price a bit, but Zach Coon was great and offered me an extended test drive (for a day). The sales manager was friendly and didn't try to play games with me during the negotiation. Glad to report that things have definitely changed for the better. Overall a very positive experience.

wendyvw

8 de jun. de 2013

Quick, sincere, convient, easy deal.Most dealers make it difficult to spend money and buy a car not at Germain.Thank you for dealing my way.

gebarski

31 de may. de 2013

Honest, prompt, high quality repair work with super customer care; Paul Stec, and his VW service team, are unsurpassed. Dennis Nold is an outstanding new car salesman; well informed, honest, and dedicated to customer care .I have been a customer for years and will continue to be, for both service and sales. I recommend these folks without reservation.

LoyalJettaOwner

27 de abr. de 2013

This is by far the best VW service department I have gone to in my 14+ years of owning a VW Jetta. When I moved from FL to MI in the Fall 2011, I had concerns about my 2001 Jetta because stuff came out of my car. Allen West immediately got my car scheduled. When he called to give me an explanation of what happened and it was nothing major to worry about. Allen could tell I was a bit nervous because so he put Allen Perrault, the technician who worked on my car, discuss the cause and told me it was not a major cause of concern and he recommended I NOT spend a lot of money on something so minor. When Alan P. said no, I was actually surprised because a former boyfriend worked as a technician for a dealership in FL, and it was stressed to always recommend fixing minor things or suggest other maintenance so the dealership could make more money. Every time I come to this dealership, I almost always work with Allen West or Phil Kaiser as my service reps. When I walk through the door, they greet me by name and already have everything ready for me and know exactly why I'm visiting them. On only one occasion did they bring up a concern that was outside of my planned scope of work (my front brake pads were starting to wear low), but they have always left it up to me to make the decision. I have never been pressured to have additional work done that is not needed. And by the way, as far as the break pads, I asked them to make a note on my account because my next big maintenance was coming up and I would take care of it then - I just needed the extra reminder, in case I didn't bring it up on the phone when I scheduled my appointment. On the rare occasion I worked with someone else, I have also received excellent customer service.Also, on my second visit, I met Paul Stec, the Service Department Manager. I will always remember the look on his face when I went up to him and asked to speak with him about the service I received. He appeared ready to deal with an angry customer, so it was funny seeing his expression change when I told him how much I enjoy working with his team.As comparison, and to see why I actually love dealing with Germain Volkswagen of Ann Arbor, below are short summaries of my experiences with other VW Service Departments:I first dealt with a VW dealer in Northern Virginia, they weren't bad and never tried to "upsell", but when I walked through the door I was never greeted by name, and I can pretty guarantee they didn't recognize me either (even though I ALWAYS have maintenance done at the scheduled time).My next dealer in Alaska was by far the worst. Every time I picked up my car from the service department something was wrong or even worse, broken and needed an expensive fix. If it's not obvious, I want my car to run forever and VW's are known for this. It was the only dealer where I lived, so I could not change dealerships even though I HATED going to them. I went to two different dealerships when I lived in FL. The good news with them is my car never left the service department needing additional work like I experienced in Alaska. The bad news is i never felt comfortable going to either one because they always wanted to sell service that wasn't needed.

jdhedrick1

6 de abr. de 2013

Great and knowledgeable staff, very friendly and informative. Excellent service mechanics!!! Recommend this facility/ dealership to all looking for a Volkswagen or need service. Great experience

lhwentz

28 de feb. de 2013

Transition-The walls where shadows of Howard Cooper remain makes it seem not ready yet-Very little "New" Volkswagens were on display-I came back twice to "sign" papers-No forms-not ready yet-The Showroom-Offices-not ready yet-Speed up the transition- Kashaka, Zachary & along with other sales & service personel made my "visits" pleasant-Coupled with the fact I wanted another Volkswagen-Originally another GTI-So I was sold before I met them & had the desire-I hope the Volkswagen stands as tall as the Audi at Germaine-Their Team, at least the ones I met, make me feel I did the right thing by purchasing at the Germaine dealership.

Mogget1

22 de feb. de 2013

i can't remember but the guys were alsome and you couldn't ask for more they were so friendly and the driver that took me to the mall was so so nice. THANK YOU SO MUCH Tina Schroeder

Pocsatko

22 de feb. de 2013

I was greeted while still pulling up to the shop entrance, directed to the servie counter, by a friendly and helpful greeter (?), the service technician (Allen West) quickly processed the paperwork, service was executed quickly (2nd set of keys and programing for my recently purchased vehicle), Allen explained details and called my attention that because of the pre-sale revision I had 10,000 miles before next service call. Very welcome news! I am very satisfied and will recommend dealership.

esobie

16 de feb. de 2013

My service visits have always been a great experience. The vehicle service is always performed very quickly. The service team communicates very well and is concerned about my time.

smurfette813

7 de feb. de 2013

I first bought my Volkswagen Passat from the dealership 9 years ago and I continue to support the business because of excellent service people, excellent service manager, and excellent sales personnel that go far beyond what is required of them.Brenda McClanahan

DHDeck

17 de dic. de 2012

Chris Hamm is a great representative for your company. He had a lot of patience while we were deciding on purchasing a car. His offer of further instruction on how to operate our vehicle is certainly appreciated and needed. New technology is more difficult as one ages (and we have aged).If we were to purchase another vehicle, we would request that Chris Hamm be our sales person. He appears to be well equipped to work with people with different personalities.

sundquist

11 de dic. de 2012

since 1978 vw has always come through for me! paul's great, leroy does a terrific job and phil is great! not pleased cooper is owned by people from ohio

EricPoole

4 de dic. de 2012

Danny Vogel was amazing! He fit me into the schedule despite not having an appointment and had my car back to me by the end of day. I enjoy coming to Howard Cooper, now known as Germain because of good person and service like this!

drumtech808

29 de nov. de 2012

After two weeks of getting the run around from other dealerships, Christopher Hamm and Chris Pineau got me into the car I was looking for for the price I was looking for within 24 hours of arrival. I'm a car enthusiast and I work within the automobile industry, and out of all the dealership experiences I've obtained, including Brighton Mazda, Dunning Subaru, Dwyer and Sons Subaru/Volvo, Hyundai of Colorado Springs, Co and Mazda of Colorado Springs, Co, Volkswagen of Ann Arbor (Germain of Ann Arbor formally known as Howard Cooper of Ann Arbor) has been the best dealership I've ever been to. The staff was very friendly, and got me into the car I wanted for the price range I was looking for. I personally want to point out Christopher Hamm who was my sales consultant and Chris Pineau who was the sales manager for working with me and getting me into the best vehicle I've ever owned. I will buy from only Germain of Ann Arbor and will refer the dealership to everyone who is in need for a vehicle.

michaelmelet

26 de nov. de 2012

I came into service Wednesday afternoon, Thanksgiving Eve you may say. I needed mt garage door clicker synced to my VW Touareg. Your service man told me I have to do it in my garage and gave me a website and showed me how to get the information so I could do this myself. I thanked him and left. When I got to my car I noticed one of the wheel center cap emblems was missing. I returned and ordered on. $30.00 + I payed at cashier. Everyone could not have been nicer and faster.At Thanksgiving dinner one of my sons heard my wife tell about the garage clicker and cap. He said I should have checked online before ordering cap. After dinner we checked and found many places we could buy 4 caps at $20.00+including shipping.Friday morning I called and asked to cancel my order. Jim told me it was already ordered and may be shipped. I told him I am sure it was ordered but I doubted it was shipped thanksgiving eve. He took my credit card and said he would credit it. I did not have my order/invoice so he asked me to call him back to make sure it was done. 5 minutes later Jim called and told me the credit was taken care of and I should have a great day.

eracunga

24 de nov. de 2012

I have been doing business with this dealership for nearly a decade; with service, parts, and now, on a personal basis, the new car department. However, that said I've had a taste of the pinnacle caliber of professionalism and customer service new cars delivers upon through the two prior new cars my Dad has leased from new cars in the early fall of 2009 & 2012. I've said this before on countless past surveys and Ill say it once more; if you live in southeast Michigan and need anything pertaining to a VW/Audi/Porsche or interested in buying/leasing a VW/Audi/Porsche, this is your only stop, hands down.

Kmhyre

25 de oct. de 2012

Allen is the best. I. One fro Seattle every few months to help my daughter with "chores" she does not have time to do with her work schedule. Allen always remembers me and helps me get our auto needs handled when I am in town.

schrayc

25 de oct. de 2012

Very nice, friendly, clean dealership. The service agents greated my promptly and answered all my questions, as well as gave me the additional details I was looking for related to my services.

mcbrowng

25 de oct. de 2012

I purchased the vehicle from Howard Cooper and have continued to be serviced there. I am reasonably satisfied with the service, but am never happy when service is required, so am not going to write any wonderful reviews.

jkrato

3 de oct. de 2012

Overall - satisfied with service. Nothing else to write. Blah..blah..blah..blah......Thank you all very much. Overall experience is satifactoy. Only price of car is kind'a hign again, cars are expensive and unaffordable for commoners in this economy.