Meme Abbott

13 de sep. de 2021

John Gremillion was great! He made sure I left happy and satisfied. I told him what I wanted and he delivered. I really appreciated him. Thank you! Also, the finance people were great as well. They made away for me to drive off that day. They didn’t let down….Thank y’all so much

Eula Williams

8 de jul. de 2021

I had an awful experience. Had auto towed 6/30; symptom no start, single click on attempts. Gave April,, Serv Rep symptoms, contact info plus statement that though I have limited mechanical knowledge, I suspect "starter" . Reviewing online service confirmation dated for 7/1 0700, I found all wrong vehicle info and contact info. I called speaking with April restating all for correction. Next day, April says no diagnosis would be obtained today at which time I asked about loaner or dealer rental since this is my only source of transport. She said none was available. I asked further if they would allow my rental from Enterprise at their rate. She says she asked Clint, Service Mgr and he said they don't do that. I told her that he authorized such a transaction before, I didn't understand. On Friday around 4pm April called saying they had no diagnosis yet, maybe on Monday. Further she says she will be calling Director who schedules techs to see where we're at. Are you kidding? Car has been with you a few days now. Monday (6 days having my vehicle) at 3:35 pm April called to say diagnosis starter and service will be $1100. I declined service, having vehicle towed. Had I any indication that this dealer was unequipped to provide service in a timely fashion, I would have not had vehicle brought there. I spoke with this service representative before doing so. I had service confirmation for the following morning and yet nothing was done to diagnose til Monday for following week. Additionally, in absence of my only transportation I incurred a 6 day rental bill for a corrupt starter; which takes minutes to diagnosis. Service at this dealership sucks.

Shantel Grant

8 de sep. de 2021

Jamarcus was a nice and helpful salesman. And Mr. Avery was also a nice and helpful. I would recommend those two to anyone they are truly amazing and helpful. They both were professional.

Sarah Brown

8 de mar. de 2021

This was the best car purchasing experience I’ve ever had ! I’ve never been more pleased, and I got the car that I 100% wanted. I’m in love with my Acadia Denali. My salesman, James Brown, made sure I was comfortable and understood all of my options. He listened to what I wanted and made the process easier. I also appreciated one of the finance managers, Ken. He was also very helpful and kind. The overall feel of Gerry Lane was clean and professional and just nice people. Their bathrooms were very clean as well. Thanks guys!

Casey Prather

16 de jun. de 2021

Want to give a shout out the the folks in the service department for their diligence and attentive action! Without going into great detail, I’ve had an issue with my 2021 Sierra and Gerry Lane’s Service department jumped right in to resolve the issue. They listened to me and they listened to my truck, and now have a action plan. I would like to thank all those involved. You’ve made my loyalty to GM products feel important! THANK YOU GERRY LANE SERVICE!