Corey Rhinesmith

18 de nov. de 2016

Korban helped me with every question that I had. He answered every question never had a clueless answer. He was also very friendly. I highly recommend Korban!

Ripped off

16 de nov. de 2016

Found out today I was over charged 12,000 dollars for a used vehicle. They were nice people to deal with I just had no idea they were scaling me. They sold me a 2015 used jeep Cherokee with 20,000 miles Jan of '16 for about $32,000 I found out from another dealer. I owe $28,000 left on it . blue now also says it's only worth $16,000 now . I'm very disappointed in Glenbrook dodge and sales person (Sean) . I wish they would've just sold us a brand new one instead of telling us what a great deal we are getting . I went to a dealer cause I thought that doing so I wouldn't get ripped off . I'm filing with the BBB. Probably not do any good but I'm warning everyone I know.

kdf

14 de nov. de 2016

Recently purchased a new jeep from Brent Stuckey , Brent was extremely helpful in this purchase , his expertise was right on , we really appreciated his straight forward response to getting us the best possible price and following up with all our questions !! We had called in twice before we got Brent, the other two salespersons did not put us in the system so they lost our cash purchase of the vehicle,,!thanks again Brent for your help with our purchase !sincerely Kenneth FryeSusan Jacobsen

gary and becky

12 de nov. de 2016

Kasey shirey strived to make our buying experience a great one. He gave a great trade in and found a low interest for our loan. We will continue to work with Kasey and the team for future purchases.

Cole112279

19 de oct. de 2016

We drove from Ohio 2 1/2 hours away, because we seen a Hummer on their website, and on ebay classified ads, looked great, just missing a few details about the hummer. They advertised the hummer but forgot to mention in the ad about the back door not opening, and the rear back hatch door wouldn't open oh and the sunroof only worked sometimes and the door handles had been screwed on with screws, and the dead battery. A few dents not shown in the pictures some of the interior trim was beat up as well chrome peeling off and oxidized. Employee said it acts like it wants to die at stop lights, sounds like it doest want to idle right. Troy was great, a customer might have not known some of the details about this vehicle. Long story short stay away from the hummer and don't be lured in by pretty ads.

Judi

1 de oct. de 2016

We had a great experience purchasing our new Chrysler 300 from Troy. He was extremely helpful and very efficient. We would purchase again from Glenbrook Dodge because of Troy.

Ms. Kay

24 de ago. de 2016

Every time I need a car I always go to Glenbrook Dodge !! I have always had a great experience !!! No pressure and make sure that the customer are satisfied .

Concernedcustomer

20 de jul. de 2016

I don't usually write negative reviews. But I hope no one else has the experience we did.This might be a good place to buy a new car. They have a big inventory and the sales staff seems friendly and knowledgeable. We bought a used car.A few months after buying it, it stopped at an intersection and wouldn't restart. After consulting a different service department and looking at Carfax, it seemed like the issue might have been preventable.Long story short: I contacted Glenbrook by phone and letter, asking them to look into this. I was told that Carfax had made an error. We spent a bunch of money on a used vehicle with under 40,000 miles that broke down and cost $800 in repairs and $100 in towing less than 3 months after it was inspected and purchased from Glenbrook. It seems suspicious that they say CarFax made an error.Also, the business manager went through the paperwork really quickly and sold an extended warranty without my husband realizing it. My husband was able to go back later that day and cancel it. But, I think the staff needs to be more clear in the future about pricing so people don't buy these warranties without realizing what they are buying and how much it costs.Also, we were able to refinance and get a better interest rate. Check the rate you are paying on your loan.

ksmoniot

28 de jun. de 2016

Korban did the perfect job to make sure I was comfortable in what I wanted. He was very understanding and honest about the vehicles I was interested in. He was not pushy at all and let me ask all of the questions I needed. He listened to what was important to me and I couldn't have asked for anyone else to help me out!!!

Dmainc

26 de jun. de 2016

Brent was knowledgeable and friendly. He was very helpful and I would definitely refer a friend or family member to him and to Glenbrook Dogde.

Kinjalamin

26 de jun. de 2016

I had a great experience at this dealership. Brent Saylor was excellent to work with.

aalbertson3

26 de jun. de 2016

Brent took great care of us! Would not hesitate working with him for all our future purchases.

BrutalMinion

17 de jun. de 2016

Had oil, radiator, differential, braking system, AC, all checked and serviced by the fine professional employees at this Glenbrook Dodge facility. Won't trust my Challenger anywhere else.

Kdavisdeer

15 de jun. de 2016

Great dealer in and out fast told them what I wanted to do it was done not the normal dealer crap will deal with them again ....... 3 hour drive from my house well worth the trip

MikeFW

6 de jun. de 2016

The entire service repair process was quick, thorough and on target. The service coordinator demonstrated clear and frequent communication at all times and a willingness to listen. Turnaround time was fast as well. A clear step ahead of others on all fronts. When another dealer could not call back, Glenbrook came thru. In fact, by the time they did, the repairs were completed. Wow.Mike - VP of Customer Service and Support - Major online retailer

Vicki

2 de jun. de 2016

Very helpful, friendly. Salesman was knowledgeable, He took the time to answer my questions, phone calls, responded in a timely manner. Overall I am very pleased with this buying experience.

Rkinney

2 de jun. de 2016

I came from out of town and needed an oil change. I got in right away without an appointment and needed updates to the car. Thank you, for the timely and professional service.

susan0501

31 de may. de 2016

I would for sure buy and recommend Brent S to everyone he made buying a Jeep the best experience ever. Thanks for finding everything I wanted.

Jeep05

28 de may. de 2016

Was in FW for dsughter's graduation from Chicago. Brakes were grinding on trip in & felt unsafe driving home next morning. Called Fri night to make appt & explained situation. Becky in Service was great & got me in first thing Sat morning & finished before I needed to head back to Chicago for work. Friendly staff!!!

The man

27 de may. de 2016

Extremely helpful staff that care about you getting the car you're looking for. Good selection with good prices. I would definitely recommend the dealership.

Shanem2204

25 de may. de 2016

Came to this dealership from Ohio have great prices and willing to work with you to get you the best price would highly recommend them

Macowhoun

20 de may. de 2016

Glenbrook Dodge is helpful and friendly. They want to make sure you get and want the car you are looking for. They let take the car I was thinking about for a few hours to make sure that was the one I would be happy with. It turned out the I picked a different one and then bought it. I have bought the last 3 cars from them. I will and do recommend them all the time.

DK44

20 de may. de 2016

We are very pleased with Glenbrook, and love our new Jeep Patriot. Brent Stuckey was outstanding and we will most definitely recommend him to everyone we know. I just cannot imagine being able to purchase a new car any smoother than our experience. No games, no gimmicks, no tricks. If you are looking for a vehicle, don't waste your time going anywhere else.

Challenger driver

19 de may. de 2016

Imagine having the dreaded "Check Engine" light blinking at you when you're 200 miles from home.That's what happened with my 2010 Dodge Challenger Rallye SE. It was Sunday night when the dreaded light appeared. The following Monday morning, at 7 .A.M. I limped into Glenbrook Dodge in Fort Wayne without an appointment. The cheery technician asked if I have a warranty (I did) and said, "We'll have a look for you."NOT ONE HOUR LATER...the technician came back and said an EGR valve needed to be replaced (for a $100 deductible), but that the car was safe to drive around town until my next payday. He also suggested cleaning the fuel injectors and throttle-body, which didn't seem unreasonable at 51,000 miles.When I returned for service, the friendly staff serviced my car and had me on the road within 3 hours or so. I drove back to Chicago and...wait for it...got 31 M.P.G. highway from my well-maintained V-6 Challenger.I'd buy a car from them or ESPECIALLY go back for service in a heartbeat!

Satisfiedcustomer

17 de may. de 2016

The sales man that I dealt with "John" went above and beyond & exceeded my expectations on locating and securing the truck of my choice . I would recommend this dealership and sales man John Gustafson if you want suburb service , & a saleman who goes above and beyond to make sure your happy and satisfied !!

Kimmel2011

16 de may. de 2016

Great experience with salesman. Offered me a very fair price for my trade in. And got the price of new vehicle where I needed it. So overall great experience.

Jmickelson

12 de may. de 2016

The Service Dept at Glenbrook Dodge is the BEST around. My vehicle has been serviced here several times and has never ran better! Becky was not only professional but she went out of her way to make sure my service needs were met. Brian was pretty awesome too! Thanks Glenbrook Dodge!

Johnandjanelle69

10 de may. de 2016

Paul Nichols bent over backwards to get me approved for a vehicle!! I am very picky and he spent a lot of time and worked hard to get me into a vehicle that I love !! Paul is the best salesperson I have ever worked with!! Thank you Paul and Glenbrook Dodge!!!

Jodi

10 de may. de 2016

Our first oil change and inspection experience was extremely positive. The service was great and thorough. The customer service was exceptional, friendly and personable. We will definitely return.

EGrey

7 de may. de 2016

I live about an hour away from Fort Wayne. I found a truck on auto trader that I liked. I contacted the dealership to set up a meeting. When I arrived for prearranged meeting, the truck that I was interested in was driven over the weekend by the sales staff and not even cleaned up. We took it on a test drive and liked it. I though I could just take it through the car wash later so wasn't too worried about the dirty condition. We sat down to talk price, the salesman asked what my trade was worth. I explained that I was looking for a fair price, but didn't throw out a number. They came back with an insulting offer for my trade. I told them it was worth much more than that and the comment that I received in return was "20 minutes ago you said you didn't know what it was worth". I relied and said that doesn't give you the right to screw me on it. Anyway, we negotiated a fair price, and we continued with the deal. Eventually we started talking financing. I told them that with my excellent credit that I wouldn't accept anything less than 2.99%apr. They came back and said they were able to do that. We shook hands and started drawling up the paper work. In the meantime my wife and I went to lunch. While at lunch our cell phones started ringing from various financial instructions because they suspected fraud. Long story, short, Glenbrook used the wrong social security number. When one loan was denied they continued to try our information with several other loaners. They repeatedly denied our credit because of the inaccurate information. They finally corrected the numbers and submitted the loan. The rate came back at 3.49%. They was very frustrating to me. If I could go back to that moment in time I would have stopped the sale and walked away, but I didn't, I continued with the deal. Now here we are, three weeks later, I have been to the BMV three times trying to register the truck in my name and get plates, every time I go they tell me that Glenbrook still has not done the title work. I continue to reach out to them to try to resolve these issues.

Jgayheart

5 de may. de 2016

I have dealt with Brent Stuckey a salesman there several times and he has always been very helpful and great to work with I would recommend him to anyone who is looking for a new or used car!

Flow3rgrl

5 de may. de 2016

when I first bought my car LT and Todd Macon made itHappen they were both so sweet and very helpful. Loved the service and loved the car. My car had check engine sign and I had toGo drop it and the service guy was very helpful and nice. I passed by the sales and Todd was trying to see if I need help with anything else. He was awesomeWill recommend this dealer anytime.

Kirby14

3 de may. de 2016

Rebecca is an asset to your dealership! She took great care of me. You really should have more employees of her caliber working at your dealership. TY

Kat1234

3 de may. de 2016

I was worried, stressed and confused and Ms Dodds was professional , experienced, pleasant and calming she was the very best experience I ever had at a dealership

Bethshirey

3 de may. de 2016

Glenbrook is a wonderful dealership and has a very tentative staff. I would recommend anyone to go to buy a car there, wonderful managers who are very interactive with the customers.

Jenworkman92

3 de may. de 2016

My experience in buying my new town and country was amazing! My sales representative, Korban did everything he could to make sure I had nothing less than a wonderful experience and made sure I got exactly what I asked for!

Ladymama

3 de may. de 2016

The friendly and knowledgable staff at Glenbrook Dodge are fantastic. They take great care of my car AND me! Repairs to my car are never fun but your team makes the process much less painful. Thank you!!

Irishcak

3 de may. de 2016

I bought a jeep from there and it was a great experience. My salesman is knowledgeable and not to pushy. I would not hesitate to work with Jeff again for my next purchase. He is easy to work with and listens to what it is you need!

Powetj02

3 de may. de 2016

Overall great experience with Glenbrook Dodge. Brent Stuckey made us feel very welcomed and was very knowledgeable and helpful with all the vehicles we looked at. We let him know what price point we wanted to be at and the type of vehicle we wanted to be in and he nailed it getting us into a new Jeep Patriot that met all of our needs. Brent made the car buying experience very enjoyable and I look forward to doing more business with Glenbrook dodge in the future. Thanks Brent!

Ripken2131

2 de may. de 2016

Had an amazing experience with Brent, excellent service!! He did everything for us and recommended what we needed and found the truck that spoke to us! Could not of ask for a better experience!

kmessman22

2 de may. de 2016

I work a tremendous amount of hours at work, and time is not something I have to waste. I came in, Lamont Mills showed me a vehicle that met all of my needs, took it home for a test drive, came back the next day. They gave me a fair price, had all the paperwork completed and ready to go; it was the simplest, straight forward experience I've ever had buying a vehicle. I would strongly recommend Glenbrook Dodge and my salesperson to anyone!

Tiffany

26 de abr. de 2016

Very pleased with the customer service at this dealership! Everyone was friendly and made shopping for my jeep easier! Korban was very outgoing and helpful during this process! He kept in touch with me through the weeks that I had been vehicle shopping and found me my dream jeep! He made the process quick and easy and I was in & out and on the road with my new wheels!! Even after my purchase Korban had followed up to make sure I still loved it! Of course, I do! Thumbs up to these guys!

customer4

25 de abr. de 2016

Purchase a new 2016 town and country from Paul easy to deal with and smooth transaction with dealership. Will definitely buy here again. Thank you

brown,jeri123

20 de abr. de 2016

Glenbrook Dodge made the servicing of my vehicle painless. The Service Department scheduled my vehicle to be looked at right away. Once the vehicle was in, they diagnosed and fixed the problem the same day! The people in the service department were very kind and courteous! I received excellent service. Thank you!!

Josephwmajor 3

17 de abr. de 2016

Tabbittha And Brain did a great job on solving and repairing my 2009 Charger many thanks to them they did their job and told me what to expect before the work began and their knowledge of the work that need to be done

Big fan

12 de abr. de 2016

This is my fourth vehicle purchase in 12 years and our salesman John made my buying experience the smoothest ever! It was so easy, my husband ended up trading in his truck for his dream truck!! It is a very relaxed atmosphere! ....and Lamont was so funny!! It was great and I've told everyone I know how well we were treated!

steven matthews

11 de abr. de 2016

I had a great experience at Glenbrook Dodge Chrysler Jeep. Brian, Justin and Becky are very helpful and they got me in and out on two consecutive days with a minimum of downtime. The shuttle was convenient a couple of times also, Jim was very congenial driving the shuttle.

jeep2014

11 de abr. de 2016

My jeep has been in the shop 7 times. Got a new one, so I don't have to deal with the old one anymore

jeopardy01

5 de abr. de 2016

We had our Chrysler 300 serviced for a recall on the driver airbag deflator this past weekend. Service was fine except our hood was left up and as we were driving home we had to suddenly pull over and put the hood down which was dangerous. They also left the plastic that covered the seats and the paper that covered the floor mats all in tact in our vehicle- not the best experience, but it was for a recall so we had to go to this dealership.

Happy Spring

29 de mar. de 2016

I was very pleased with the work and also the EXTRAS. Someone had cleaned the front floor mats and then washed my car. What a nice thing to do. The office staff was very helpful and Jim was great taking me home and picking me up. It all made me smile. Yes, I'll be back and get that oil change.

brandone1

29 de mar. de 2016

If you are looking for a new car, go see Korban at Chrysler Jeep, he got back to me right away, and was super friendly. I looked at a jeep on Sunday and Mnday evening I drove it home. Process was super easy, and not a hassle at all. Compared to other dealers in the area, this one was great to work with.

Coryb95

28 de mar. de 2016

Glen brook dodge is a fantastic dealership to get you rolling in a brand new car at very reasonable prices. Joe Peyton of glenbrook took great care of me. Being a first time car buyer, he helped me with a car in my budget and to help me start building my credit. I will be always going back to glenbrook for my car needs.

Neil Fin1234

22 de mar. de 2016

The service department did a great job. It took a couple of visits to straighten out what was wrong with my Chrysler 300. The staff was courteous and did a great job once I was able to figure out why the alarm was being triggered. Brian is a great manager willing to take a few minutes to answer customer questions at anytime.Neil

tomnva

16 de mar. de 2016

Needed brake job before returning home to VA. When I arrived, they validated the break problem and after explaining the problem, immediately began the repair. Very professional, friendly, and thorough. If I lived in Ft. Wayne it would be the only place I would take my cars for servicing.

journey 2013

13 de mar. de 2016

Was very impressed with Mr Josh Triplett very informative and let me know about the safety recall on my Journey have an appointment set up on Saturday the 19th you need more service represenative like Josh on a scale of one to ten he gets the 10! Thanks again for the best customer service !Sincerely Peggy Rebeck

Scorpion4080

11 de mar. de 2016

Great Experience!!!! I would definitely tell people about my experience there and recommend them to everyone I know and I am not going to buy my cars from anywhere else but Glenbrook Dodge from now on.

White Ram sport.

11 de mar. de 2016

Sales Person Joe Payton was outstanding. Finance manager Angel Bahena was outstanding. Never rushed anything. Answered all questions and concerns and a very timely manner. Did everything they could to make deal happen. Upfront and honesty. I highly recommend anybody visiting glenbrook dodge to ask for Joe Payton. Very Happy with overall experience. Look forward to dealing with Joe and Angel again.

rkumar88

8 de mar. de 2016

Friendly and personable experience. Good impressions from staff. Felt cared for by staff. Would recommend to others. Transaction time was effecient. Pleased with experience overall.

Kingbook

7 de mar. de 2016

Great salesman (Drew) was well taken care of and got a beautiful car at a great price. He was able to get me top dollar for my trade on top of the smoking price for the new car.

Jeepgirl86

7 de mar. de 2016

Korban was very helpful and eased my mind. I've never bought a new car before and he made it so easy. He was very thorough and I left feeling confident about my purchase. I would recommend Korban to all my friends and family. I'm completely satisfied with the entire experience.

Danimarani

4 de mar. de 2016

Korban helped me pick out the perfect car for me. He had my car detailed, added tint to the Windows, and did it all in a timely manner with a happy attitude. Choose Korban if you are in search of a new vehicle!

Carguy;carrie 730

3 de mar. de 2016

I gave my rate because they was all very helpful and sweet to me and my boys and jason campos was the friendliest person that i have ever bought i car from i will recommand him to everyone looking for a car thanks very happy

john348

2 de mar. de 2016

Called and scheduled a premium car detail which was sent to me in an email long with a coupon for tire rotation and buy a wiper and get one for a buck,well when i arrive after driving from Ohio i am told we cant do the premium detail cause we dont do it we send them to another place to do it and they aren't open. Would not you schedule an appointment knowing the hours of operation of the place you are sending your customers??The wipers were not the factory OEMs but some cheap gas station wipers blades i could have bought cheaper anywhere, I assume they did rotate the tires.Second time and last time this place does this to me...

jasonmetzger74atfrontier.com

2 de mar. de 2016

Had an extended warranty (2011 3.6l) issue causing a misfire fault (302) on my ECU. The fix was to replace the front Valve head. They were quick to replace it in 2 days with the heads in stock and also did a free alignment check while onsite as well as wash the winter salt off when completed.I do have an issue with dodge not doing this as a recall for a known problem with these engines. I paid $500 to have the problem solved by my local mechanic. Then when the problem still existed he did some digging to find this on the internet. So after $300 for the new head, and $500 to clean the fuel and coolant system at Glenbrook its running correctly again

Happy customer

28 de feb. de 2016

Very friendly service! I had a low tire pressure alarm, and I didn't ask for it to be fixed, and when I picked up my Jeep, it was taken care of at no cost! This made me happy....

VANFAN

26 de feb. de 2016

Had the TCM software upgraded. They got me in and out right away even though I was 15 minutes late for the appointment. The service staff were very professional and polite and they even offered to shuttle me to work (I drank all their coffee instead). I would recommend Glenbrook Dodge service to anyone in need of service or repair.

Ford man123

24 de feb. de 2016

Verry helpful on finding anything Needed or wanted verry respectful, quality of vehicles and condition are verry well taken care of and maintained with care

gward714

23 de feb. de 2016

We never felt pressured into buying a vehicle. Korban truly listened to what we needed and he found the perfect vehicle for our family and our business. He was quick to fix our few minor concerns. Both Korban and Tim in finance have been great at working around our busy schedules. Thank you for a pleasant buying experience!

JKC

18 de feb. de 2016

Todd Macon and LT at the bew Alfa dealership are true professionals. Very happy with the sales they provided. They were informative, friendly, and knowledgable. I bought my Alfa Romeo 2016 4c Spider from them.

KelliDiann71

18 de feb. de 2016

I'd been dealing w/several unknowns and had been given conflicting reasons from three other sources. A friend said to go to a Chrysler dealership and Glenbrook is so close to my job. Justin was truly helpful and courtious! I was thankfull for his ability to explain things thoroughly and w/out making me feel stupid. The Service crew had it all figured out and fixed on the same day. I even got my car back cleaner then when I brought it in! I'll definitely return.

Jerry

14 de feb. de 2016

My vehicle had a safety recall. This dealership contacted me to set up an appointment. They got me in on time, completed the work sooner than expected and had me going long before expected. The staff in the service department did an excellent job and worked as a finely tuned machine. The lounge area was quite comfortable and accomodating. Thank you.

dkwalsh

13 de feb. de 2016

This is our second experience with Glenbrook and LT. Because of our previous good experience with both LT and the dealership, we contacted them again when looking to trade in our FIAT. We were not disappointed. LT and Todd were fair, honest, and knowledgeable. We have already recommended them to friends and would not hesitate to do so again.

Maladams92

10 de feb. de 2016

I was in need of a new car and LT definitely did everything he could to get me what I wanted. I love my little fiat

jeep,nancy2014

8 de feb. de 2016

We are very well satisfied with the service we get from Bryan Marshall and his crew, they are all very friendly and seem to get the job done in a timely manner when we call and make arrangements. The girls at the desk are very helpful and knowledgeable also. We have had it there several times for recalls and oil changes and have been well pleased with the time it took and the work done. Keep up the good work, Glad we have you to do our work on our Jeep when needed! Troy Robinson was our salesman and we are very satisfied with our deal! Always enjoy going back to visit when we get service done! Highly recommend him to help out if in need of a vehicle!

Elohelf

7 de feb. de 2016

Joe Payton was my salesman. I went in, and left in a reasonable amount of time. I was looking to lower my payment and that is exactly what I got, on the car that I wanted. 3rd car I've bought from this dealer, a very hassle free experience. The finance manager Angel was knowledgeable and respectful of my wishes and not pushy.

BBarile

6 de feb. de 2016

This was my Husband and I's second purchase with Korban. I would highly recomment anyone wanting to purchase a new car to ask for him. He is a wonderful person and made our stressful day so much better. It was a long two day decission for us and he made us feel at ease every step of the way. Very upfront and honest young man. I was very upset about trading in my 2012 car as loved it but I am so happy with my new Chrysler 2016 200. Thanks again Korban for wonderful,caring and honest service.

suvguy456

31 de ene. de 2016

This is my second purchase from glenbrook dodge,jeep .I have a lot of trust in the sales department and there finance department.my credit is less than perfect but these professionals work very hard to get me what I wanted.thank you glenbrook dodge,jeep.

Moparman

28 de ene. de 2016

I had a great experience with my Jeep purchase. I recommend anyone who wants a Chrysler/Jeep product to go to Glenbrook Dodge. Contact Chris Cox for any sales questions!

dodgereview

26 de ene. de 2016

I feel it matters to review so others know how great they are! They are the best around and have been for a long time!!!

ron

24 de ene. de 2016

received phone call that my dodge dakota was in need of a recall service. On day of service it was busy but Becky and rest of staff made sure vehicle was serviced in good time and offered excellent customer service

ormsbykr

23 de ene. de 2016

I went in to have a recall done on my vehicle, thinking they were only going to be able to do one they were actually able to do both recalls in about 2 hours time. Becky was extremely helpful and printed me off some information about an issue they had found during the inspection of my vehicle. Some people may not care about this, but I really liked the fact that the waiting room was nice and had comfortable chairs, desk areas, refreshments, etc. They make sure you are well taken care of! They even took is through the car wash! :) I plan on going back for my oil changes because they have affordable packages and I like that they do a very detailed inspection on my vehicle every time it is there, that is something you will not find just anywhere!

Jeff T

21 de ene. de 2016

I went to Glenbrook Dodge looking to trade in my 08 Nitro RT that I had just bought 3 months earlier. My sales person Joe Peyton did a wonderful job yet again getting me approved for a new Dodge Dart GT!!!!! Oh I had forgotten to mention that he had helped my wife and I several years before get another beautiful SUV so if you are looking for a great Car Truck or SUV see Joe Peyton he will work hard for you !!

Chrwhite

19 de ene. de 2016

Well I must say God is good... I was approved for a 2016 Chrysler 200 :) I came here thinking I will get what I can afford, but not something brand new!! As soon as I stepped out of my car I was approached by my God sent sales rep Sean Shaffer... The rest is history!!! He asked the right questions, made my desires his, and directed me to the right car!!! If you are thinking of buying a vehicle now, trust me by reaching out to Sean today... He will make your dream a reality!!!! C. White

SueC

13 de ene. de 2016

My experience with Glenbrook Dodge concerning the recalls on my 2014 Dodge Journey was handled with efficient and friendly service. Nice waiting area. I would recommend Glenbrook Dodge for any type of service.

Jennifer S

12 de ene. de 2016

I had the best customer experience at the Glenbrook Fiat with the dealer LT. LT and Todd were so patient while I was picking out the model and edition I wanted. My car was brought in from Ohio and arrived in great condition. After we finalized the purchase, LT spent over an hour setting the car up for me exactly how I wanted and explained how to work everything in detail. During my drive home to South Bend, I knew how to operate everything. I know most people dread dealing with dealers but know if you go to this fiat, you will be in great hands with LT and Todd. They both have amazing integrity, honesty and accountability. The finance guy was a little pushy but I won't judge him for not being as bomb as LT and Todd. ;)Jennifer S.

Gus B

7 de ene. de 2016

Both of my children's vehicles (Jeep Wrangler and Dodge Nitro) had recall issues mailed to me. Since the kids were home from college for the Holidays, I called your Service Department to try getting these issues taken care of. Your Service Advisor, Becky Dodds did an excellent job of getting me in and making sure that everything was taken care of in a very timely and efficient manner. She was very knowledgeable regarding the issues and made sure that I was well taken care of. It was a pleasure to work with her and the rest of your service team. Your courtesy shuttle driver also did a commendable job of taking me to my office and then picking me back up when my vehicles were ready!

Rosie59

6 de ene. de 2016

We just bought our first vehicle from Glenbrook Dodge. Brent Stuckey and Steve Bufink are a fabulous sales team. They listen to what we wanted and we got more than we ever could of dreamed. We love our 2016 Chrysler Town and Country. We recommend anyone looking for a vehicle to go see Brent and Steve. Thanks guys for your knowledge and time!! Deb & Lorrie

Anne

6 de ene. de 2016

My new Jeep was in for a recall...but it got more than that! It received updates...and added air pressure in its tires! But most of all...it was in at the scheduled time and out in a reasonable period! So lots of applause for going the extra mile! I greatly appreciate Tabitha's efforts in working with me! P. S. I LOVE my Jeep! So thankful for Jeff Colone's patience in selling it to me last summer!!!!

Doug/Lori

4 de ene. de 2016

We just bought my 3rd vehicle from Glenbrook Dodge whis is a 2015 Dodge Challenger. The sales team John Kinney, Drew Hamilton was working so hard for us the whole previous week. With phone calls, approvals and working the deal up, At First there was a miscommunication, But these two guys in the end came thru for me, I am ok with the payment, and have a BEAUTIFUL car, that we will keep for a very long time.. We wanted to thank you soo very much again for these Dodge boys, We always refer everyone there.. Other people have had problems, as for us never,, they ALWAYS earn their pay when we come in!!

rita

4 de ene. de 2016

They were on time and waiting at the door for us, With umbrellas in hand welcoming at the front door, pleasant and very clean atmosphere. We will never go anywhere else to buy a vehicle.

Teresa1215

28 de dic. de 2015

I had recently purchased a used Ford explorer and lost it in a fire 3 months later. I looked and looked for a vehicle to replace it and couldn't find anything I wanted. I kept saying no minivan or Chrysler product! Well I went into the showroom and looked at a Chrysler minivan. Got an awesome deal with the end of the year rebates and it helped that my son is a mechanic there so I got the employee pricing too! So glad that I got this car. The salesman and finance guy were great. I don't think I will ever buy a car anywhere else again!!

hgreene57

24 de dic. de 2015

When I leased a 2015 Ram I was disappointed with the sales experience and was very hesitant to go in for service. However, the service department is awesome. I wish I had the same experience when I bought the truck.

Judy

23 de dic. de 2015

Brought in my very old Chrysler for an oil change and tire rotation. I also asked to have several things I was concerned about checked. The car was ready quickly and I was assured I didn't need any additional work done. Glenbrook has kept this car going for me despite it's advanced age. Great joy guys!

Chasemd

18 de dic. de 2015

Kip Weicht was a pleasure to work with. He is very understanding and helped me get into the car I want with little credit. He went above and beyond my expectations. The whole dodge team was just absolutely great!!!

BbMC6570

16 de dic. de 2015

Traded 2014 Dart limited on 2015 Jeep Renagade, worked with Donald Lockridge on the deal and was a joy to do business with. All in all a pleasant experience.

jokers2015

2 de dic. de 2015

I bought a new 2015 dodge diesel dually 4 wheel drive almost 70,000 dollars. said I would get 1000.00 rebate back in check never got it ,I kept calling day after day nobody would ever call me back. they turned off my xm radio said i only get 3 months but the window sticker said 1 year . after about 20 phone calls and driving 90 miles to Glenbrook dodge 2 times that got fixed. I have now bought 2 new dodge trucks from them and now i need atleast 3 more dodge diesel duallys [ NEW ] but after all of the crap and getting ripped off i went threw I WOULD NEVER BUY ANOTHER TRUCK FROM GLENBROOK DODGE OR THERE SALES PERSON . SO I WILL TAKE MY BIS 120 MILES DOWN THE ROAD WHERE I WAS BUYING BEFORE AND WAS TREATED WITH RESPECT AND ALWAYS LEFT HAPPY

nwtwodogs

27 de nov. de 2015

My husband and I came in to Glenbrook Dodgem originally in October of this year with a 1998 Blazer trade in. We were given a fair price for the trade in and received outstanding customer service from Sean Shaffer. He listened to our needs for a vehicle and even some of the wants in a vehicle and paired us with a great ride. Six weeks later, some guy rear ended me in my new vehicle and totaled it. Sean was helpful again in placing us in a new vehicle. He was very patient with me as I was so distraught about the accident and how to proceed. He helped me to calm down and again put us in a great new vehicle and arranged for warranty transfer and the many details of the financing. We would suggest that Sean Shaffer handle our friends and family vehicles as he is great. He has a talent for knowing what people need and what vehicle is available so that you can drive away in a great ride at a fair price.

Jamie dodge

17 de nov. de 2015

Bought a new 2015 Dodge Ram pickup service was quick easy made me feel at home very good experience definitely come back when I need another vehicle.

Brian

15 de nov. de 2015

Brought my Jeep in for recall service and an oil change. Becky Dodd made the process easy. Got all my work done on time (actually early). She was very friendly and helpful. Thanks.

wparrish

13 de nov. de 2015

I just purchased my second vehicle from here and I can say that both times I had a great experience. I currently live in Dayton and a salesman came and delivered the new vehicle. He was very respectable and everything went smoothly. I feel that the staff at Glenbrook Dodge is very professional and they always try their best to make the customer happy even when their wants are slightly out of reach. Way to go above and beyond. Thank you for the great experiences and I look forward to working with you all in the future!

2013dodge

27 de oct. de 2015

Went in and got approved for our truck, Austin helped us and was AMAZING, he was fast, kind, and answered all questions. We leave in the truck with the agreement to bring in our old suburban and $500 as our down payment. About 5pm the next day we drop the suburban off and drop the title and $500 off with Jeff Colony (spelling?), shook and hands and left. 30 days is up and we still could not register and plate our new truck due to them not releasing the title. Now common sense would be that if there was an issue to call the buyer and discuss the issues. No we had to call for 4 different days to find out they "lost" out $500 and now can't release the title. Lamont (in financial) claims they can't find it but they have the title (the title and money were together in an envelope. And as my husband is trying to figure out what to do and letting him know we will have to call our attorney, Lamont hangs up. What kind of business is this?

Chriswissel

9 de oct. de 2015

We went in looking for a small suv. Kip Weicht listened to what we were looking for and suggested a vehicle that we had not thought of. We checked out the fiat 500 and it was perfect! I was impressed with his vehicle knowledge and that he really listened to what we were looking for. He made the process so easy from start to finish! Thanks Kip and team!

Mrmopar13

2 de oct. de 2015

Brian Marshall and Justin Reynalds were GREAT...fast service with "in-stock" parts! Warranty issue was fixed as described...Thank you both for outstanding service.

Tmb909

2 de oct. de 2015

Brian Marshall and Amanda Blaine are a great team to work with.They answer all my questions in a very professional way.Service has always been completed on time and right the first time.

Eric Johnson

9 de sep. de 2015

Brian Marshall helped find the issue with my steering column noise. Sounded like a rubbing noise of some sort. Technician recommended a new steering column. They ordered the new parts and they contacted me when they came it. All work was completed sooner than I was told. Very satisfied with the warranty work completed! Thanks Eric J

Steve1946

4 de sep. de 2015

Excellent service on my 2014 Town & Country. Brian Marshall took care of the warranty work with no hassle involved. This was my first visit to Glenbrook.

NoelIngram

31 de ago. de 2015

On 8/17 I went in to finish my paperwork for my 2015 Dodge Dart. Sean Shaffer had already been very helpful when I started my online approval. Sean did not give high pressure, he went and got the Dart in a thunderstorm so I could test drive it, and helped occupy my teenage son by talking football. It was a pleasant experience.

journey 2015

27 de ago. de 2015

Our experience with buying a new SUV was great at the Glenbrook dealership. Our salesman was Sean Shaffer and he was very considerate and helpful. Answered all our questions and if he didn't know he went to find out. He worked very hard to get us the best deal he could get. We appreciate all the work he did for us and we will come back to Glenbrook when we need another vehicle. We will also recommend this dealership and our salesman Sean Shaffer.

KreshiaJay

18 de ago. de 2015

So OVER Glenbrook Dodge NEVER am I to purchase another vehicle from them ! When you purchase a vehicle it's all smiles once the deal is sealed the service is horrible as well as the attitudes ... Tabitha in service is a liar and does not do her job properly and Chris Pomgratz is an complete xxxxxxx their service department sucks ! I purchased my car in mid July 2 weeks later my brakes went out when I spoke with whom I purchased the car he gave me the run around and I've yet to get 2 things I was promised on my contract . They have had my car for 3 days just to fix the brakes ! Before my deal was final they gave me a rental while the tinted my Windows which took a few hours (which was fine) and now that it's my brakes that need to be fixed (mind u my car was not a buy as is vehicle) I have not gotten a rental nor any type of compensation for the time they have had my vehicle I basically paid for a vehicle to be vehicleless . Never purchase here and do not let the smiles fool you ! I told them about my brakes when they first began squeaking 2weeks after I purchased it it took them 3 weeks before they even looked at it my brakes completely went out on me while I was driving and had to be towed to the dealership.

snzubke

18 de ago. de 2015

From the minute I walked on the lot, it wasn't the typical car shopping experience. Our salesman, Ken, answered any question I had without hounding us. We test drove a 2015 Jeep Wrangler Unlimited and decided it was the one. The entire process was easy going, and the staff was very friendly. The business manager made signing the papers stress free with jokes and laughs. I would definitely recommend Glenbrook Dodge Chrysler Jeep to anyone looking into a new or used vehicle!

ron2523

8 de ago. de 2015

Thank you for your excellent service on the four wheel alignment on our Dodge Journey. We appreciate the prompt the service and pick up on our vehicle.

Brian service dept

5 de ago. de 2015

I recently was driving my 2006 dodge charger and noticed that a red light with a battery symbol kept appearing. I decided to call Glenbrook Dodge to question if I needed a battery? I was informed by Brian in the service dept to bring my car in and they would check it out for me that same day!!!. I brought in my car and received the service I needed and received a ride home and back to get my vehicle in the same day. Great job Glenbrook Dodge.

CommProf

15 de jul. de 2015

I had received an online coupon for an express oil change that was about to expire so I decided to use it. As I was being processed, Becky Dodd noted that my service records indicated it was time for a flush of the brake lining and asked if I would like that work done. Since it wasn't on my schedule, I was concerned about the time it would take; however, she assured me they could take me immediately and all services would be complete within the hour. I enjoyed coffee and TV while I waited; service was done in about 50 minutes, and my bill was processed quickly. Becky took a little more off the cost of my oil change and I thought the charge was great for the services completed. As always, your staff is friendly and helpful -- I trust the quality of service I receive!

ron2523

13 de jul. de 2015

I returned my 2014 Journey to the dealer as I had a rattle in the dash after they replaced my speedometer glass. They found there was a clip that was left lying loose in the panel. They removed the clip and the rattle in my dashboard was solved. I want to thank Service Manger, Brian, for his continued leadership and Becky Dodds for her excellent customer service.Thank you, Ron & Jackie Miller

boon52

15 de jun. de 2015

I brought my T&C Chrysler in for a recall issue. Becky scheduled my appointment, made sure it was done in the allotted time. And had all the paper work and my vehicle ready to go when I arrived at the dealership. Becky has always gone the extra mile for me whenever I needed any assistance with my vehicle.Becky is a valuable asset for the dealership and I hope is appreciated and rewarded for her excellent customer care.Thank you very much Becky!!! Pam Boon

Eric Johnson

2 de jun. de 2015

Brain Marshall help get the system loaded after numerous attempts. If phone wasn't compatible with my Chrysler 300 it sure is now! Brian spent quite a bit of time making sure it was right! Thanks Briangreat job. Blue tooth is working fine, Hands free is a wonderful thing! Eric Johnson

AngieO

1 de jun. de 2015

We bought several vehicles there in the past, one of the 2 most recent has been in the shop constantly for warranty work. Tried to just trade it in & get a dependable vehicle, but they offered such a low ball figure & wouldn't budge on the lemon they sold us not even 2 yrs ago. So that made it, that we couldn't even get financed w/o 10k down. If a person has 10k to put down they don't need their help!. Just felt like they didn't care to help us or really even try. And the manager was actually in his, I could give a crap less attitude talking to us as he said his goodbyes. That's how loyal customers get treated. Very sad! We'll never go back.

Eric Johnson

17 de may. de 2015

Took in my wife's Journey for 15,000 mile check and LOF. Checked for noise behind radio. No more noise! Vehicle was finished in a timely manner. Thanks for prompt friendly service! EJ

Jeep

13 de may. de 2015

Damaged my jeep oil pan drain plugThen service manager had this hair brained idea that corrosion caused the damage will never have service work done at this dealershipI hope the service manager is firedReally bad when a service manager try's to deceive customer

Thickmix

4 de may. de 2015

I love the quick convenient service that you get at Glenbrook Dodge. I went on a Saturday afternoon, an hour before closing, and they were able to get me in change my oil, rotate my tires, and clean my windows! The smiling faces doesn't hurt either

ron2523

4 de may. de 2015

On April 28, 2015, my experience with Brian, the Service Manager, was excellent. I had my 2014 Dodge Journey in for service and Brian took care of all the issues I had.

ron30303

9 de abr. de 2015

Stopped in and spoke with Justin Reynolds a few days back about a slow leak in one of my tires. I mentioned then that I was looking to buy a new set of 4 tires soon anyway and he advised me of a sale coming up in the near future - buy 3, get No 4 for $1. I waited and had all 4 replaced , balanced and nitrogen added, ALL in a short time. Excellent repair service, fast, great deal, convenient shuttle service and excellent customer service......

kstudebaker

8 de abr. de 2015

I went for oil change and tire rotation staff was friendly and I was in and out in a timely fashion, which is greatly appreciated when life is extremely busy right now. Staff was extremely nice and receptive to my concerns, also was able to answer all my questions.

Sallyanne

1 de abr. de 2015

I had a GREAT experience trading my used SUV for a newer used Nitro. Everyone, especially Chad Holzinger, was very helpful, friendly and respectful. Will not hesitate to recommend your dealership to my family and friends.

ron2523

30 de mar. de 2015

I recently had a oil change in my 2012 Dodge Caravan. I would like to compliment my service advisor, Becky Dodds, for her courtesy and promptness of service. It was a very pleasant experience. Ron & Jackie Miller

MorningHawk

24 de feb. de 2015

I have horrible credit and I was able to purchase a 2015 Jeep Patriot with a co signer who's credit wasnt better than mine! Ken Starnesmade mirracles happen for me! The whole crew are down to Earth, understanding of any situation and ready to help you get a reliable new vehichle no matter how long it takes them to make it happen! I cant say enough poisitive things about this dealership! They are also highly professional!

speikes

12 de feb. de 2015

I had work done part failed after repair I called in told to bring in work done in timely matter Brian Marshall exception with the handling of whole matter .......outstanding! !!!

Pete

20 de ene. de 2015

My husband and I came in looking for a used car (talked about getting the Chrysler 200) but with all the perks of new. While we were looking my husband Pete decided just to go with new. How excited I was about it also! My 1st BRAND new car. You can't beat the reliability and worry free maintenance of a new car. I also have a Lincoln LS but was having alot of issues with it. Josh the salesman was knowledgeable and helpful, not pushy in any way. We are very happy with our lease of the Chrysler 200S with AWD with the option to purchase after 3 years. God Bless ycar.Thank You

bill.drinkall

17 de dic. de 2014

I worked well with my salesperson Jordan who was very accommodating, however when I made an offer of $28,500.00 on a vehicle Jordan had to go get a manager and that is where the experience went to xxxx in a hand-basket. The manager's name was Steve and he came over and introduced himself and then proceeded to tell me straight forward that they couldn't accept an offer of $29,000.00. I told him I actually offered $28,000.00 and he rolled his eyes at me like some condescending xxxxxxx. He then placed a piece of paper on the table and started telling me the actual price was $36,000.00 and the price of $32,000.00 I saw online was already discounted while poking the paper with his finger on the table as to make a point. He shook my hand and said maybe they have an older vehicle that may work for me. His customer service skills are severely lacking, I would've been open to possibly looking at another vehicle had he approached and explained to me in a civil manner that they'd love to work with me but the offer I made simply wasn't enough as the online prices are already discounted. I had no idea online prices are discounted or I might have rethought my offer. I went to another dealer and spent $28,500.00 on a vehicle and they seemed to appreciate the business. I feel sorry for the sales people there if this is how manager's approach potential buyers as their sales numbers will be lower than if they were treated with respect. I called and left a message with Chris for Mark McKibben but received no call back so I'm guessing my input doesn't hold a lot of weight, hopefully this comment will spark some sort of change in the treatment of customers moving forward.Best Regards,Bill Drinkall

jason.struhl

8 de dic. de 2014

I spent months and must have spoken with 40-50 dealers on the quest for my dream car--an SRT Viper. Being in the New York area, I had a ton of different dealers I could check out but nobody had the combination of the car I wanted at the right price with the assurance that the Viper was handled properly in their care.After trying to many dealers, It was a pleasure to call Glenbrook and speak with Ken on the phone. He was knowledgeable about the car, and was able to answer all my questions about the condition of the Viper. The car was stored indoors and kept in immaculate condition at the dealership and I had confidence that the Glenbrook team knew how special the Viper is and treated it thusly.I made an offer and within minutes I had worked out, effortlessly, an incredibly good deal for the perfect car. I was elated, and right after the call I bought the first flight out to Fort Wayne that I could take.Ken was waiting at the airport when we got in, drove us to the dealer in a brand new Chrysler 300, and the car was waiting for us, exactly as described when I got there. Perhaps the fact that we ended up staying and chatting for well over an hour with the entire team once we got there speaks to how good of an experience we had. Glenbook is a phenomenal dealership whether it be for a Dart or a Hellcat, I won't hesitate to fly in and drive back my next Fiat or Chrysler product. An absolute A+ experience.

mark.burden.737

24 de nov. de 2014

they spilled oil on the way home and smell like burnt oil the whole way it was nauseating and terribly overpriced I am very disappointed and I'm also very disappointed in how they beat on my truck they don't need to accelerate that hard on my vehicle I saw the guy uncalled for just because it says Hemi doesn't mean stomp it to the floor maybe GB Dodge would like to fill my gas tank and put new tires on. It frightens me how they treat the SRT8 Dodge Challenger in Dodge Chargers and othersjust because they're not theirs they need to treat them with more respect

mahmarissa

31 de oct. de 2014

The sales staff and management are rude, they lie, they keep you waiting hours, they offer you one price and finance another. We purchased from this dealership and took a 10,000$ loss to get out of the car we bought from them less than a year ago. Their service department is DESPICABLE! In the 10 months we owned our Fiat, it spent 5 months on their lot waiting on service, or just sitting there because the service department refused to contact us to let us know it was ready. They also called me a liar, despite proof of the errors that occurred. I chose to take a financial hammer to the face rather than continue driving a car that had to be serviced there. The "owner's son, Matt" was even pompous, rude, degrading and unwilling to try to set things right. Walking through the door of Glenbrook was worse than being hit by a train.

aimee geschwind

14 de oct. de 2014

We recently came in looking for Charger. We noticed several online at a decent price. We came in and immediately Melissa Poore was there to help us. She was awesome from beginning to end. She is the most upfront and honest car sales person I have ever dealt with. She was patient and understanding to our financial needs. I would recommend to all of my friends to come here and ask for Melissa if they want an honest and professional person helping them. This was a huge investment and decision for us but Melissa made it seem so easy after she explained everything to us. She made us feel comfortable. Thank You!!!

trae66

13 de oct. de 2014

Our vehicle broke down and we had to have it towed to the Glenbrook Dodge Chrysler Jeep dealership for repair. After learning the cost of our repair we decided to go next door to speak with Melissa Poore as we had previously bought a Jeep Wrangler from her. We explained what we were willing to spend and Melissa and the dealership team allowed us to walk away that day (Saturday) with a brand new 2015 Jeep Cherokee at the price we needed. Awesome job!

twasmuth2003

6 de oct. de 2014

I am very pleased with the help I received from Ken Starnes on purchasing my new 2014 Dodge Ram 1500. the finance team also found a rebate through USAA that I didn't know about.

todd.davison.31

20 de ago. de 2014

Chad Holzinger and the financial staff helped me get a fast approval - they were very friendly throughout the whole process. I would recommend this dealership to all my friends and family.

Kevin delph

29 de jul. de 2014

2014 Dodge Ram 3500 Diesel=$65,000.... This truck is less than 2 months old and have had issues with a vibration since it was new. 2 new tires have been put on it and wheels have been balanced twice....no sorry now its a 3rd time. When i picked up the truck on Friday Brian Marshall informed me that i would have to pay for the balancing...he said that warranty wouldnt cover the repairs....I called Chrysler customer service and there was no record of him ever calling. I worked at a dealership for 15 years and i know how it works.... Warranty claims are lots of paper work and warranty doesnt pay as much as customer pay.....so it was never turn in. I drove 9 miles and the tire pressure monitoring light came on and the truck shook worse than before and Brians claim was that it was done wrong the 1st time..... Then my truck sat in service all day monday and Brian said he would call and NEVER did...... we have lost the meaning of what true customer service is

amrc4

28 de jul. de 2014

At the service center they are very friendly, work quickly to get the oil changes done and the price is unbeatable. Feel very welcome and well informed!

barrettgerman

22 de jul. de 2014

Joe was awesome to work with. Matt was great to work with and they knew what I wanted by the little things I told them and now I got an awesome Ram to drive!!!

clarence.weickertiii

13 de jul. de 2014

This was the quickest and easiest car purchase I have had in 25 years of buying cars. Jeff Colone was both friendly and helpful. I will recommend Glenbrook dodge to anyone looking for a new car.

its4metodo

5 de jul. de 2014

we have been looking for a different car, we were gonna get a used car, but I was looking on the internet, and came across the glenbrook site. We were looking for a white dodge avenger with the black top adidition, and bam they had one. i left an email with them and Joe Payton had gave me a call the next day, This is the way to find a car, trying to deal with the wolves at the door isnt the way for me, Joe Payton made it easy for us to buy from him **************************** Joe Payton all the way*******************************************thanks Steve

vipe428

3 de jul. de 2014

The reason for this? Because I have been holding them accountable for damage done to our car during a routine inspection and then a car wash. My son and I took our car to the dealership for a routine drive train inspection. After the inspection, they offer to wash the car and I accept. We then leave the location and drive less than 1/4 mile to Sports Clips for my son's hair appointment. Upon exiting the car and going towards the Sports Clips front door we pass by the hood of the car and my son asks "Where did those scratches come from?". There were some light scratches and some deeper marks through the clear coat. These were not there prior to having them work on the car. I immediately take photos and after the appointment we go directly back to the dealership to inform them. A young lady named Ms. Murphy took photos as well and denied that it was them. She gave me the Service Managers card (Brian Marshall) and told me that he would contact me and might want to inspect the damage. He never contacted me. I had to make contact with him. The matter then escalate to the Service Director (Daniel H. Bailey) who has been rather belligerent and absolutely uncooperative. He has denied the facts and has denied that they did any damage. I have continued to hold them accountable and have launched some social media campaigns regarding this. The dealership has removed posts from Facebook and blocked me for sharing my story. Dan Bailey even went so far as to tell me that he has "blacklisted" us in the Dodge service database so that we may no longer receive service or RECALL repairs at any DODGE location. They have an "F" rating with the BBB and a warning. I have done some research and have found that this is not the first incident like this and Dan Bailey has a history of terrible customer service and this type of response to customers.

RonDerry

23 de abr. de 2014

Joe Payton made this purchase an enjoyable experience. He is very knowledgeable and helpful without being overbearing. I highly recommend using the Internet Sales approach when choosing your next vehicle, and suggest letting Joe help you through this process.

TroyBermes

14 de abr. de 2014

I stopped to see the new 2014 Dodge Challengers and got a new friend Freddy Salazar out of the deal. Also my new 2014 Challenger Redline R/T Hemi. I'm very happy with the dealership and my sales agent. I recommend the dealership to anyone. If you have a choice ask for Freddy he will give you no pressure to buy and answer all your questions. Freddy made buying my first brand new car very easy and comfortable. If I need another vehicle I will be back. Troy proud owner of a 2014 Dodge Challenger

jbond02

3 de abr. de 2014

I have personally had 2 bad experiences with this dealership. The first time I worked with a super pushy salesman who was only interested in making sure I left with a vehicle that day. Months later I decided to give Glenbrook Dodge another try. The sales girl I worked with was very nice and accommodating. However, her sales manager was doing everything he could to get me to buy ASAP. I had quite a few questions she could not answer and when she went to the sales manager she had to give him my budget and down payment because in her words "They are going to bug me about making this sale." Ultimately, I politely left and purchased my vehicle from another dealership. I waited 3 days to have my vehicle located from a different dealership when Glenbrook Dodge had the exact vehicle on their lot.

pgf3307

25 de mar. de 2014

I was looking to trade my used car in & purchase a new Fiat 500. I still owed on my car, but they gave me a good price for mine. LT Thompson was very knowledgeable about the car and answered all my questions. Between him and Todd Macon, they took good care of me and gave me a good deal. I originally came in to look at a certain car, but then found another one that I liked better & they made it work for me and my budget. The finance manager that we dealt with was very forceful and tried to hurry us along. It was close to 8 pm, but that is only because we had to wait on him for 30 minutes and we were told there was no one before us. Other than that, I had a very good experience. I would recommend them to anyone looking to buy a car, and I love my new Fiat!Thank you,Patty Fett

rlprice123

22 de mar. de 2014

I have to admit that when I walked into Glenbrook Dodge I was very intimidated! I never thought I would have the credit it takes to get a new car. I always go to the places where I get used cars where that I'm not really happy with but get talked into purchasing it because of pushy sales men but this was not my experience at Glenbrook Dodge. I felt important and like they really wanted to help me everyone was nice and greeted me. John Kinney took his time and explained everything to me and even gave me hope when I waiting to see if I could get approved. He made me feel like he cared and that hope was not lost. This was the best car experience I've ever had! I still can't believe I'm driving a Chrysler 200!! The price of vehicle is something I can budget to afford but overall I'm very Happy!!!!! John Kinney is a very nice and personable!!

gnkidwell

2 de mar. de 2014

So I finally had enough of diesel fuel prices and decided to give Glenbrook Dodge a try for a nicer, newer, more fuel efficient car. My previous vehicle was a 2001 Dodge Ram Cummins High Output Turbo Diesel. While I really enjoyed the power that the modified diesel achieved, I did not like only getting 22 mpg (only if I kept my foot out of it on the highway). I already had my eyes set on getting a Dodge Dart as I entered the dealership. I initally wanted to purchase a brand new Dart, but was easily pursuaded by a used Dart with only 25,000 miles on the clock. The test drive was the real treat as I took the 1.4 liter turbo charged 160 HP engine to redline and enjoyed the smooth power delivery to the 6 speed manual transmission (this car was made for tickets, that is just how smooth and quiet the ride is in the interior). Besides the Rallye package was discontinued in 2013, and I could not pass on the Rallye edition (or the price savings on a Rallye), or a 6 speed manual transmission (the only true way to drive a sports car). The car achieves great fuel mileage as well. I have already averaged above 40 mpg on the highway and above 35 in the city. Not bad for a sleek, stylish, sport compact car with a manual gear box, eh? Terel made the transaction for my 2013 Dodge Dart Rallye smooth and painless. He even told me of the refreshments that the dealer offers to customers free of charge. Who can say no to free coffee and Pepsi products? I know I could never do that... The final part of the process was a sit down session with Nick to go over financial paperwork. Folks, Nick is just as brilliant, he explains everything from your trade, to dock and title fees, bank fees, your APR and payments. I even called in a week later to discuss other things on the loan and he was more than willing to give up some time to work with me more over the phone. Would I purchase from Glenbrook Dodge again? I believe the real question is, when will I stop purchasing from them? At this point, (due to Terel's awesome personality and willingness to work with the customer) I am a Glenbrook Dodge customer for life.

rudedogzx12

25 de feb. de 2014

Very pleasant experience. Large inventory of trucks to choose from. Was treated very well. Lamont Mills was my sales person, and he was very friendly and helpful. He did a great job with my trade-in and the sale went quick and easy. Thanks again.

dkwalsh

21 de feb. de 2014

My husband and I were not looking for a new car, but saw an ad in the local paper for what appeared to be a great deal on a Fiat 500. We decided to drive over to Glenbrook Dodge/Fiat to take a look and ended up buying one. We got a fantastic price on the car, a great deal on our trade-in, and LT Thompson was very knowledgeable. The overall experience was one of the best I've had at a car dealership. There were no hassles--everything was low-key and the staff were all very nice. I'd highly recommend this dealership.Debby Kelly

sherrieM1

20 de feb. de 2014

I had an excellent experience working with John Kinney to purchase my new Chrysler 200! I had to file bankruptcy a few years back and was stuck paying 21% interest on a car that I hated and did terrible on the snow. I was finally fed up and pulled into Glenbrook Dodge one evening to discuss purchasing a new vehicle not thinking I would leave there that night with one. They were able to get me financed at less than 6% interest. Since I work at Dana Corp. I get a discount through Chrystler. That, coupled with the rebates I was able to save thousands of dollars! I love my new car and all of her bells and whistles! Not only is she beautiful, but she handles great on the snow and I haven't been stuck in my own driveway since : )

foolio64

16 de feb. de 2014

Overall, a very pleasant experience!! Great group of employees to work with. Love my new Ram 1500 Crew Cab!! This is the fourth vechicle I have purchased from this dealership!! No complaints!

JosephKeefer

5 de feb. de 2014

After returning to driving with a disability, I needed to purchase a vehicle that I could rely on to work within my limitations. John Kinney, my very competent and hard working salesman, introduced me to the 2014 Chrysler Town & Country. After 2 months on the road, I can't tell you how satisfied I am with my purchase. This minivan has so many features that accommodate my situation: blind spot monitoring, automatic windshield wipers, sensors for parking and high beams, and a wide range of controls on the steering wheel. And my minivan comes with other cool features like Bluetooth audio with song data from Slacker radio service that transfers to the console as well. John coordinated the transfer of the vehicle that had all the features I wanted from a dealership in Ohio and also transported my vehicle to the mobility installation shop. Matt McKibben made sure I experienced top notch service all along the way. Thanks guys!

AVDIUSA

22 de ene. de 2014

This is my second purchase from this dealership in the past year. In 2013 I purchased a Dodge Challenger, and less than a week ago I went back and purchased a 2014 Dodge Ram Promaster van due in large part to sales consult Lamont Mills. He makes the process easy to get through, fast (time is important to me and Lamont understands I do not have time to waste sitting around at a dealership for hours on end), and over all a pleasant experience. His friendly and professional attitude and willingness to answer any and all of my questions is something that I not only appreciate, but tell others about when describing my experiences here. When it comes time to purchase another vehicle, Lamont will be my first call, no doubt there.

MattHice

22 de ene. de 2014

Ken is great to work with! He made the purchase and accessories easy to get added to our Promaster...we will be back at this dealer!

kdpongratz

17 de ene. de 2014

Given the timeline I had and the situation I was in Glenbrook Dodge was incredibly helpful in the sales process. Im active duty Army, while I was home on holiday leave the vehicle I was driving broke down, and was rendered beyond fixable. My biggest issue was I would have had to find a different way back to base nearly 200 miles away. After visiting Glenbrook dodge my views however completely change. Glenbrook dodge didn't have a lot of time to work with when putting me into a vehicle. Despite me giving them less than 48 hours until I had to be back (Texas) they managed to absolutely everything done, paperwork singed, in less than 24. I am forever grateful to all of the staff. Thank You, God bless

dmckendry

16 de ene. de 2014

Joe helped us find the vehicle we wanted quickly. The purchase process went smoothly, they helped us with find rebates and arrive at a price that was reasonable. Smooth transaction, excellent attention to detail. Thank you.

ynmeast

30 de dic. de 2013

This was by far the best vehicle purchase we have ever had. Avery was great to work with he understood where we were coming from and listened to what we were looking for.in our vehicle. Now we own the Jeep Wrangler we always wanted! Thanks Avery and the Glenbrook Dodge Jeep team!!

jenney

26 de dic. de 2013

It was easy working with Joe Payton. He was responsive when needed, didn't bug me unnecessarily and worked hard to make the sale by getting me what I wanted.

marciahernandez1426

23 de dic. de 2013

This is Why: My husband took our new 2014 Grand Caravan in to have some warranty work done. They did that all right, but after he got home, we discovered that the front right corner had been scraped up. It looks like their employee that worked on it grazed the wall of the service bay or something. When I called to tell them about it, I was informed by Tabitha Murphy that they would not be liable for it. You don't expect to take your vehicle in to have something fixed and come away with a completely new problem. And, on the work order for the warranty work was an ad for their body shop. What a slap in the face! I spent half an hour trying to get the service manager on the phone, and ended up just leaving my name and phone number. I don't expect to ever get a call back. We will not be going back there. Even if they would now offer to fix it for free, I'd rather pay someone I know will respect our property to fix it right. We were planning to do all of our maintenance with them, but now they have lost our business permanently.

tom475

22 de dic. de 2013

We made two visits before we could make up or minds as to which vehicle we wanted and the staff accommodated us with all of our questions and indecision. We ultimately chose the first car we looked at and we are very happy. The deal was great and so was the staff.

toomanycars

19 de dic. de 2013

I am impressed! Roger Ake set me up with an an appointment for a service repair on our Dodge Caravan and told me it would take 2 hours. I expected to be there 3 hours at least. It only took an hour and 40 minutes. The vehicle was repaired perfectly, they didn't get it dirty ad everyone I dealt with was very friendly. They were extremely busy but they came through with flying colors. I dread taking a vehicle in for service because of past bad experiences ( not at Glenbrook Dodge ). They made my day. I could not be happier! Thank You!

dustinkamdar1

15 de dic. de 2013

I continually shop at Glenbrook Dodge because I have a great history with them, and my most recent visit was no exception. Mallory Jump was our salesperson and words can't describe the exceptional service she provided. But allow me to try. A few months ago we purchased a vehicle from Glenbrook Dodge and on Thanksgiving morning were involved in an accident that totaled our 3 month old car. When I called Mallory and explained our situation, she eagerly began researching to find us the best opportunity for our next purchase. Much of our interaction was via phone purely due to how far away I live. Nonetheless, within a few days Mallory had a vehicle picked out for us that was everything we could have asked for and within our budget. My fiance and I made the 3.5 hour drive without a worry in mind to see the vehicle that Mallory found for us. Knowing that we had such a long travel ahead of us, Mallory committed to staying late so that we could replace our newly lost car. Within an hour of arrival, we had purchased the car of our dreams. Not only did Mallory provide the definition of "Service with a smile", she was willing to stay an hour after her shift, even after most the other sales people left, to show us how all the features of our car worked.We will most definitely be making the 240 mile drive to Glenbrook Dodge the next time we are in need of a new vehicle!!!

Moonie1110

25 de nov. de 2013

Brad was very helpful in our decision to buy our jeep. He was aware of our situation and made it easier for us. We would definantly recommend him to friends and family.

elvirazaori1

23 de nov. de 2013

thank you, I had very nice experience buying my new car. was very easy, I had a good time, everything was easy, quick, and pleasent.thank you again

larrywol

17 de oct. de 2013

I want to say thank god for a dealership like this!!! to make a long story short, we where on our way home from Nashville TN, when our van just quit running. (11:30 pm) we contacted our insurance company who eventually got us to a hotel (3:00 am) 4 miles up the road. I should add here that my wife,who is disabled , my elderly mother, and my daughter and her boyfriend are with me. 9:00 am I call the insurance towing company, and get PLAYED OFF, "we'll call you back when we can get to you" good hands!!!!!!!!!! ha!!!! I decided to catch a cab back out to where the van was to see if I could get it running, nope! it's dead. we decided to give up on the insurance and find a towing company on our own. my wife had found Parker towing , Who suggested that we have the van towed to Glenbrook Dodge Chrysler Jeep Fiat. Thank God , Parker towing picked up me and the van, while Glenbrook sent a shuttle over to pick up the rest of my family. As we pull into the dealership I see my family waiting in the waiting area. They actually look as though they are being pampered. I spoke to Roger Ake, told him what I thought was wrong, and he promptly had the van diagnosed ( computer melt down on the coil driver ) he explained that the part had to be ordered and they couldn't get it until morning. then he offered to get us a rental car, which we accepted. I drove my family the rest of the way home (100 miles). one good nights sleep later and Roger called saying that the van was fixed. so I drove back and picked it up. I am usually happy with just running, but on my way home I notice that this van not only runs, it runs better than it ever has, along with a few bonus's. The cruise control now works and it seems to drive straighter than ever. I just want to thank all of the service counter and tech crew for showing us the compassion and understanding that we deserve, for giving us peace of mind and generally taking care of us, in this very stressful situation. If I lived closer I would bring my vehicle to Glenbrook every time I needed something done.( they have some great deals)and the next time I'm in the market for a new vehicle, I'll be sure to shop here first. Thank You Larry Wolthuis

webbgm

7 de oct. de 2013

Alissa and LaMont went above and beyond in helping me select a car that met all of my needs (and wants) while staying in my price range. They stayed well after closing time to ensure the "deal was done" and endured many phone calls from my father making sure the car met his approval. The Glenbrook Dodge team is great and I look forward to purchasing another vehicle from them in the future - for now my 2013 Avenger is perfect!

timspeshyock

4 de oct. de 2013

This was a completely pleasant buying experience. It felt really good not to be hassled or treated poorly. The whole experience was comforting and the feeling we got from all employees was our best interest is at heart. The best of all, our salesman, Rafael Woods, was kind and concerned for us. He played no games. Rafael test drove us on a vehicle we could afford and it was the car we bought. Our new Jeep Grand Cherokee Laredo is perfect down to the color. The dealership asked us for no concessions, just accomplished what we asked. We would recommend Glenbrook Dodge Jeep to anyone. They cared about us. Thank you to all at the dealership.Tim and Peggy Speshyock

bubbydink

15 de sep. de 2013

Jarrod and the whole team at Glenbrook were just awesome and treated my father and myself with the utmost of respect and courteousy. I would recommend them to any one and have since the purchase of our new car. We love the Durango it rides like a dream. We will never go anywhere else for a vechicle.

lkarl248

9 de sep. de 2013

I came in originally to look at a Chrysler 300M. After talking with Terel for a while and looking at a few different options, I came across a 2010 Dodge Charger, black, 4 door, awesome mileage and super cold air. I had to take it for a ride. So I did. I'm in the final stages of getting financed and everyone has been wonderful. I'm so happy I decided to stop in here and I'm completely satisfied with my purchase and the help I had with the process. These guys are truly the best. Thank you!!!!

aaronswaidner

7 de sep. de 2013

We loved Terel! He was so friendly and happy to work with us, and you normally don't get that with the usual suspects at the dealerships. It is really nice to find someone who seems like they were concerned about our vehicle buying experience. He was patient, very knowledgable, and it was a real treat to work with him. Other employees that we've consulted in the past were not so pleasant at times (such as the the people who work in the bullpen in the corner), and we were blown away by Terel's dedication to us as customers. You have a real gem here, Glenbrook, and even though ours sales manager seemed to try and throw him under the bus by saying that he quoted us wrong (we know you were trying to get the most money you could), Terel needs to be recognized for his valiant effort. This salesman is one in a million, don't lose this one.

mike taulbee

28 de ago. de 2013

They have messed around needing paperwork after paperwork and didn't take the ones they needed when I was there with them, its been over 30 days and no title work so I call, they need more paper work that I already dropped off and didn't bother to call, not satisfied at all, will not buy from there again

dotter

8 de ago. de 2013

I pulled into the FIAT parking lot to look (or drool) not expecting to take a test drive...but that is exactly what I did. Ken Starnes listened to what my concerns were and went about trying to match my needs. COULD have driven away with an Italian hottie that evening; however, I chose to sleep on it and get my head around the deal. In the meantime, Ken found an even better alternative for me...and we signed the paperwork the following day. Very comfortable with him and Mike in Finance...didn't push those add-ons like some dealerships do (and then make you feel GUILTY for not buying them). There were a few 'dings' in the paint that I pointed out and those should be taken care of shortly when the factory-paint arrives. Actually...I have a warm and fuzzy feeling about the entire staff...looked like they were having fun yet getting things done. Comfortable!

denbeck123

31 de jul. de 2013

Terel was very professional and very friendly. He worked very hard to get the deal we wanted on our new charger. This is the third charger we have purchased from Glenbrook , and every time it has been a very pleasant experience. We will continue to do business with Glenbrook in the future. Thank you.

sangie98

31 de jul. de 2013

I had no idea at first if We would even be able to work out a deal for what I wanted and needed as far as a new car! Thanks to Avery Veazey, I have a great, reliable car that is exactly what I wanted and needed!! He was very courteous and patient with me while I was waiting to talk to my husband on his breaks! Please please please! If you need a new car please go see Avery at Glenbrook Dodge Chrysler Jeep!! Thanks again Avery!! :)

hadams458

5 de jul. de 2013

We visited Glenbrook Dodge just to browse, not intending to purchase anything at the time. However, we left that night in our new Dodge Journey. Brent was very helpful in our purchase decision. He did his best to get the sales price to what we wanted. He was very friendly and I would recommend him to anyone looking for a new car or truck. Thanks for a pleasant experience!

KiralMiller

11 de jun. de 2013

I bought my first car at Auto Credit USA (big mistake) I was so far in a hole with that car I never though I'd get out of it. I finally got to the amount I owed on that car and called Glenbrook Dodge to see if I could do a trade. When I got there I was greeted by Cody. Right from the beginning of the conversation I felt like he was very knowledgeable and polite. He didn't push me into buying a car or anything. Needless to say I went from an 02 Taurus and walked out with a 2013 Dodge Avenger! I couldn't be more pleased with my purchase and I would recommend Cody to anyone who needed a vehicle! Glenbrook Dodge in general is a wonderful place to go and I'm sure I wont be going anywhere else! I would definitely rate this place a 10+!! I'm sure this business will go further than what it already has!!! Thanks Cody so much, you are an amazing salesman!Kira

sdhoops1

4 de may. de 2013

We decided we wanted a fuel efficient care that would also be fun. Our manual Fiat Pop filled the bill. Not only is it fun to drive, it is easy on the wallet at the gas station. Ken Starnes was wonderful to work with. We named our car the Sassy Sapphire and we call her Saphy for short. With the recent warmer weather, we have had the top rolled back every single day. We get so many compliments and many requests for a ride around town. The only negative during our purchase was the pressure from finance to purschase extended warranties. We had to explain our reasoning multiple times before finance decided to listen. It created an akward situation. If you want to look at the Fiat, ask for Ken Starnes. He is so much fun to work with. Thanks Ken.

ajohn88

28 de abr. de 2013

I was thoroughly impressed with the customer service I recieved! I was greeted before even entering the dealership to see if I needed assistance or was looking for anyone specific, when I said yes the gentleman actually stopped what he was doing and walked in with me and had them paged.. I worked with Brad Moore and Ryan Tuttle on purchasing my 2013 Dodge Ram. In my opinion they both went above and beyond to make the experience pleasurable and also going the extra mile to get the financing where I wanted! Could'nt be happier with my purchase or my buying experience!

karey5028

23 de abr. de 2013

My husband and I went there wanting to test drive a charger which we did, the whole time we were under the impression that they was going to pay off our current car in full, I asked 3 times was it going to be paid off and all 3 times they said yes. We get into the office to sign the papers and guess what, yeah they paid off the old loan but rolled over $4000 to the new loan! We should of got up and left but I wanted the charger so badly I couldnt leave without it. They're liars and I wouldnt recommend anyone to go there!

eunicenavarro1

22 de abr. de 2013

Scott was friendly, attentive and most importantly listened. I had little hope of walking out of the dealership with a new car but he worked diligently to make it happen. The entire Glenbrook Dodge team was helpful; from the young lady at the front desk to the gentleman in finance. I can't leave out Cody. When I first got there my salesman was busy so I was assisted by Cody. a new guy just put on the floor. He was knowledgable and got things going right away. I never felt pressured into taking a vehicle I didn't want which was very important to me. I ended up leaving that evening with a brand new car that I could afford and a smile. Scott stayed over his shift to make sure I got what I wanted. I can't thank him enough. He is a great salesman and I will definitely return to this dealership in the future and will recommend anyone looking for a new vehicle to Glenbrook Dodge.

clytle

17 de abr. de 2013

My name is Charlotte, I'm not kidding when I write this, my husband went into Ft Wayne to get his arm cast cut off and he heard the commerical on the radio and stopped in after, he started texting me about a car, FIAT, and I told him to get out of the store, It's like us women in a shoe store with lots of money. Well, he didnt, and we went back that night. We bought a FIAT Lounge. We have always bought Dodges, which we have at the time, two. We have dealt with this dealership for years and have bought 7 vehicels. At one point in all those years We had one problem and they took care of it. Other than that, we had salesmen that were always polite and gracess. We have always walked away happy, thats why we always come backk to Dodge. This dealership is CLEAN, has popcorn, drinks, and donuts( if you get there early), haha. Ken Starnes was our salesman at the FIAT side of Dodge. He was funny and very helpful with me choosing the right car. We came back on Saturday to get my car. Ken went through all the gagets on panel. He had us sign a family board with the name of my car. I have driven my "Peanut" for 5 days now and love it, I wasnt sure, I've never driven a smaller car. It feels secure and even fits my grandbaby in the back. I 've had many compliments on it and feels it was a great choice.Thanks Ken, for being added to a great team, best of luck for many more sales. Charlotte( April 2013)

2004crf250r

16 de abr. de 2013

i bought a 2013 dodge dart on march 16, 2013. The salesman was nice and helpful but the sales consultant was made it seem like he was trying to hide things from me and not tell me what i was signing and folding papers so i could only see the "sign here" part not what i was signing. he would not tell me the total price i paid for the car and was avoiding the subject. i was very annoyed but i was ready to get out of there because i was there for 6 hours. He also made the base price i paid for the car 2000 dollars more than my salesman and i agreed to. the touch screen in the car did not work when i was test driving the car so i told my salesman jason and he said it needed to "warm up" and said it works. The touch screen never worked from the time i got in the car so i had to deal with many people and lots of miscommunications to get my touch screen fixed. When i got my car back from getting a new touch screen and the oil changed i noticed that same day that i had 3 huge scratches in my rim so i called glenbrook dodge and talked to the sales manager and he said they couldnt have scratched it and after arguing with him he said i could bring the car and he would look at it. when i got the car there i argued with him and then he said he would have it repaired. so i had to drive back to the dodge dealership another day for it to be fixed and he said come back the next afternoon and it would be ready to go so i drove back to return my rental car they gave me and enterprise drove me back to dodge and they didnt have my car and nobody told me so i had to go back and get another rental car and come back again the next day. i have had my car for just over 3 weeks and i have made at least 7 or 8 trips to glenbrook dodge,some of those trips did me no good and were glenbrook dodge's mistake, and i live in Berne which is an hour drive for me. i am very unhappy with the the whole experience ive had at glenbrook dodge and will NEVER buy a car from them again. I dont feel like they appreciate my service which i think is extremely rude because buying a car is a big, expensive decision.

Salazar818

1 de abr. de 2013

Terel Lynn is an energetic and dedicated sales person! He made us feel important and not just a number leaving us aside. He made sure to check up on us and keep us informed of what was going on. We went in knowing exactly what car we wanted and he listened. He then told them the same thing and that we where firm on our offer. He also paid attention to our kids to keep them happy, which in return it made us more happy to be there. I hope we can work together again for our next dream!If you are looking for a great sales person who cares this would be your guy!Another Satisfied Customer.

jamyland

29 de mar. de 2013

My son was looking for a Dodge Avenger for his first car. We found one listed at Glenbrook Dodge and decided to take a look, not expecting to buy. We met sales consultant Terel Lynn. He is a great guy and very helpful, but not pushy at all. After seeing we might be able to make a deal, Terel introduced us to general manager Matt McKibben, who took time to get to know us, but was very direct in getting to the bottom line ... which is what I like! The end result ... we bought the Avenger at a very fair price. The whole experience was great ... thanks to Terel and Matt!

shelldavegarr

19 de mar. de 2013

This was a great experience.. I would recommend this salesperson to anyone looking to purchase a car....The experience was a very good one and he was very good in working with us....

boby1234

18 de mar. de 2013

glenbrook is a best dealership with best deals. Chad Holzinger was my salesman. He is so kind and most important he make me happy with new car chrysler town & country. I have this car only because of chad holzinger. I like your service chad. i have been four dealership but nothing work out and i found glenbrook which is make my family happy. Try it today and call glenbrook and please specially ask for chad holzinger that i am sure you will never failed to get a car. thank you very much chad.

JGrim

15 de mar. de 2013

I was very suprised how well the experience went when I bought my new Dodge Durango RT. Zach was awesome and we had many questions and concerns. He was very helpful in answering our questions and also taking his time with us not pushing us to buy. My overall experience with Glen Brook Dodge was a good one and would recommend Zach to anyone wanting to buy a car. Thanks Zach for helping me find the car that I Love!!

Long10

12 de mar. de 2013

Jeff was very helpful and professional. He was very knowledgable about the vehicle I purchased. I would and will recommend him to everyone. I had a great experience!

amanda27

7 de mar. de 2013

My parent purchased a vehicle from Glenbrook a few weeks before I did. They highly recommended Scott. He was GREAT! If I know anyone that is looking at buying a new vehicle I would send them to Glenbrook and have them ask for Scott. He was amazing. Everyone there were great with my daughters also. Matt did a great job helping out on the loan too. Not only do they go above and beyond, they have great personalities also. Very funny guys, very personable. Thank you guys!

ethan altimus

5 de mar. de 2013

He was very informative and very helpful. He got me a loan at the price I wanted to pay a month. If your looking for a nice car salesman and smart salesman I would reccomend him.

Khris19

28 de feb. de 2013

Best car buying experience i have had, private or dealer. Jeff Skelly was awesome, very professional, and in no way pushy or overbearing. I would recommend himself or the dealership as a whole to anyone looking for a new vehicle.

barta0612

26 de feb. de 2013

My husband and I went to this dealership because of a car we saw as we drove by. After finding out that the particular vehicle we were looking at was not a possibility for us, Scott helped us to find the perfect van for us!! We have four kids which were with us the whole time and he was so helpful, kind, and never once treated us like we(or our kids) were in his way. Everyone that worked there was so nice and even with our kids being there with us, they treated us so nice. We are not used to strangers being nice when they see all 6 of us. So the way that the dealership treated us, blew us away!!! We wish we knew people looking to buy a car, because we HIGHLY recommend this dealership!!

scottl31

23 de feb. de 2013

We went to glenbrook chrysler on a whim looking at jeep wranglers. Mr Trevino greeted us upon arrival and was very courteous and attentive to our wants. we were given very good service and they were very friendly. we made our deal relatively quickly as we were under a time crunch to pick our daughter up from school and they made it work.we got a good price on our purchase and our overall experience at the dealer was a good one. we definately recommend glenbrook chrysler and Joe Trevino.

jja1967

21 de feb. de 2013

Heres a story for ya'll....went to Ft Wayne to the beauty supply store with my future wife Kathy. On the drive from Claypool we discussed looking for a bed while we were in the area. Stopped at the supply store, picked up her beauty things and headed to Value City. Along the way we came to the intersection at the mall, seen the huge flag flying and I asked Kathy if she wanted to stop in and Look at the new Dodge Darts. Well if I am writing on here it must have meant that we stopped...lol...As we drove around looking for the Darts I spotted an orange one by the showroom, I stopped, got out and was looking at the New Dart. All of a sudden out of no where this guy (Joe T.) showed up. We shared a conversation about the car, told him we were just looking...well to make a long story short..He got his hooks into me, dragged us in, (Not really), test drove a Dart. Loved it, so did Kathy. Needless to say I had to say goodbye to my 2008 Mustang and drove off the lot with a New Dodge Dart. The first time in 45 years we were able to literally take the car off the show room floor. The friendliness, knowledge, customer service and every thing about this experience was totally out of this world. Joe, you should run for president!!..Oh almost forgot about the bed, well it was a little pricey but it really sleeps comfortable even came with a years subscription of sirius radio....lol.(.we never made it to Value City, for you slow people)...Thanks guys, awesome job!!#1 satisfied customersJeff Amick & Katheryn Wolford

GellaK

25 de ene. de 2013

The experience with GLENBROOK DODGE/CHRYSLER/JEEP was superb. My salesman was Jeff Skelly and he went above & beyond to make me feel at ease and comfortable. The General Manager Matt McKibben was positive & accomodating. All of the staff were super friendly, professional, and thorough. Jeff was particularly knowledgeable and had a great sense of humor.Honestly, I was quite pleasantly surprised at how well I was treated. The buying experience exceeded any & all expectations. I actually danced at the end of the deal...My sincere THANKS to the entire team!!!

blusch

19 de ene. de 2013

On Jan. 5th we visited with the intent of buying a van. But quickly changed our mind when Jeff showed us a Dodge Journey. We fell in love with the vehicle and couldn't wait to take it for a ride. Jeff did a great job of getting us through the process of buying the car and making it painless. We really enjoyed spending the time in making the sale even though my husband was suffering from a nasty cold. We definitely would recommend buying a car at Glenbrook Dodge from Jeff Skelly!

RN5713

16 de ene. de 2013

I recently purchased a new 2013 Jeep Wrangler Sport from Glenbrook Dodge and as always, I received excellent customer service! My salesman, Joe Trevino, is the BEST! He was extremely patient with me while I looked at many different vehicles and was very knowledgeable when it came to answering all my questions! Once I decided on the Jeep I wanted, he took the time to work out a deal for me that was within my budget and then to explain all the options on my vehicle in detail! I always recommend Glenbrook Dodge to all my friends and from now on I'll be recommending Joe Trevino to them as well!

mikeswat76

14 de ene. de 2013

My entire family visited the dealership on 01/12/2013 and it was an overall great experience. Joe was very knowledgeable and helpful during the entire buying process. He listened to what we wanted and and did not try and force anything down our throats. Joe never tried to sell us something we didn't need or want. I would have to say that this was probably the best car buying experience my wife and I have had in at least 10 years. Joe offered to buy my kids McDoanlds because we were there for sevral hours and it got to be dinner time. We purchased a nice used 2012 Dodge Charger but it only had one key fob. Joe was kind enough to purchase a second key fob for the car out of his own pocket so we could have two. I definately urge anyone looking for a new or used car to check out Glenbrook Dodge, and definately ask for Joe Trevino. When it came to the financing, Nick Castillo did a wonderful job explaining everything to us and made closing the deal a breeze.

La Rosa

4 de ene. de 2013

I want to take this opportunity to thank LT Thompson III for helping me purchase my new Fiat 500 POP. I love my beautiful "La Rosa". LT was so enjoyable, friendly, knowledgeable and helpful to deal with. He sharpened his pencil and gave me a great price for such a luxurious car. I hadn't purchased a car for 19 years and LT helped make my purchasing experience a very pleasant one. He explained all the features on my car, accompanied me on a test drive, and even offered pizza to eat as we were finishing the purchase. LT is a stellar salesperson with a great personality. I highly recommend him to anyone looking for help in purchasing a car. When you walk into Glenbrook Dodge ask for LT Thompson III.Sincerely, Susan GroveProud Owner of a 2013 Fiat POPBluffton, IN

toddchris001

2 de ene. de 2013

Joe was very friendly and helpful. He made me feel important in the buying decision eventhough i was limited in my knowledge of the Jeep i bought. I would definitely recommend and/or buy from him again. Jasmin HartmanJoe did a fine job answering all my questions about the vechile. Since this was Jasmin's first Jeep and my 2nd, he did go over alot of the smaller detailed things with her that would have probably been overlooked when buying a new/used vechile. i appreciated his honesty and low presssure approach to selling us this awesome wrangler. thanks again. i will definitely come back and buy from him again.Todd Carpenter

Eric K

1 de ene. de 2013

Chris was tremendously helpful in helping me purchase my car. He helped me land a deal that I was entirely satisfied with, and worked with me every step of the way. I got the car I wanted, the options I wanted, and the help I needed. I'd definitely recommend him to any friends looking to buy a car. He's straightforward, smart, and an all-around nice guy.

PennyMoore

28 de dic. de 2012

Matt McKibben and Joe Trevino did an awesome job and did what it took for us to be at the same payment as we were before. Had a bad experience earlier in the year with a different vehicle and these guys made it right and put me in a brand new 2013 Chrysler 200. We are very pleased with our new car and will buy from them again. Thank you very much Matt and Joe for everything you have done. Clay and Penny Moore

Go.Irish.Beat.Trojans

18 de dic. de 2012

The best dealership in Indiana that i've ever been to. I love my 2013 Chrysler 300S and have already put many miles on it. The sales, management and finance employees I worked with were very professional, respectful and helpful. I look forward to buying all of my cars in the future for myself and my family. I plan on also recommending them to my friends and family members. My fiance and father have already purchased cars from Glenbrook and they feel the same way I do. Highly suggest Glenbrook Dodge.

onebigdad

16 de dic. de 2012

Can't say enough about my new Challenger! LOVE the car and my salesman Chad Holzinger was great! I was so enamored with the new Challenger that I really didn't hear a lot of what Chad had to say but he was great during the entire process! The new Challenger ROCKS as well as the entire staff of Glenbrook Dodge!

MDAY

15 de dic. de 2012

My experience with Jeff Skelly was very pleasurable and he worked very hard to reach a deal. Our negative review is due to Ryan Tuttle, the sales manager. We worked a deal that allowed us to keep the wheels and tires from our previous Jeep. After leaving the dealership, we discovered that the tire pressure sensors had not been switched out and were not compatible. The sensors from our 2011 Jeep did not work on our new 2013 Jeep. Ryans response was that this was basically not his problem and he would not fix the problem. I am now the the proud owner of a brand new vehicle that has a constant alarm. I will never buy another vehicle from Glenbrook Dodge.

collnc01

13 de dic. de 2012

I came in with a general idea of what i wanted. Joe Trevino, our dealer, was very knowledgeable and had years of experience. He sorta just talked with us for a couple hours. He let me test drive the car and we went and got gas in the new car. Basically we just kinda were hanging out for a day and I liked the experience very much.

brittanykf22

6 de dic. de 2012

This was my first time buying a vehicle on my own. I gave the dealership a price range that I wanted to stay within as far as monthly payments. Both Chris Noble and Mike Spitler helped! Chris Noble was an awesome car salesman, and went above and beyond to help me get a new vehicle. He found the perfect vehicle for me a 2011 Jeep Patriot 4 by 4 with only 25,000 miles on it. He worked with me on all the little details. Definately a great car salesman, and I would recommend him to anyone! Thanks Chris :)

mbwalker4

25 de nov. de 2012

I didn't even think we had a chance at a car like this. Even with Our debt, upside down car, Brad made it happen!

nbrubaker31

20 de nov. de 2012

After all was said and done, I really feel like Glenbrook Dodge strives to be the best at what they do, and really listen to customer feedback

LesEdgerton

8 de nov. de 2012

We just bought a used car from Angel Bahena at Glenbrook Dodge and it was a terrific experience. This is the fourth car we've purchased or leased from Glenbrook and they are easily the most professional, most pleasant people I've ever dealt with in my life. Angel listened carefully to our needs and instantly addressed them. Never was there a breath of hard sell nor anything but the utmost professional and helpful service given. He went to bat for us with his manager who also came out and helped make the deal work. And then, the finance department went far and beyond what's considered good service to provide exemplary attention to getting us an even better deal. This is what all car salespeople should be like. It's no wonder they're hugely successful--with folks like Angel at the reins, they'll be in business for a long, long time. It was a genuine pleasure to deal with Angel and everyone else at Glenbrook Dodge. I'll be a lifetime customer.

Chase1234567

6 de nov. de 2012

This dealer lists a certain price on cars.com and their own website. Then when you go to see the vehicle they say that's the suggested retail price not the actual price. It was 7,000 more. Bait and switch scam at its best. Don't waste your time and effort with them. These type of dealerships don't deserve to be around.

Stacey Colglazier

29 de oct. de 2012

We came into Glenbrook Dodge looking for a Chrysler Town and Country mini van with the stow n' go seating. Joe Trevino meet us in the showroom and showed us a floor model and helped us with all of our questions concerning the seating. We explained our need to trade the vehicles we had. We test drove a model that fit our needs. Joe was extremely helpful in getting us into a payment that worked for our family. We have had our Town n' Country for a week now (purchased October 22, 2012) and have been very pleased with it. Stacey and Lisa Colglazier

lhowdy

28 de oct. de 2012

We recently stopped into Glennbrook Dodge to just look at used Town/Country vans with factory tow package. We drove a white new one, 2012, but We really didnt want white. They were very helpful in locating a van with the options we wanted. Our salesman, Angel B was very helpful in answering all of our questions.He was also very friendly & polite. Thanks Angel, so far we really like our van. We have about 1000 miles on it now. Oh by the way we ended up with a 2013 Town/Country van with all the bells & whistles on it.

BISHOP2354

26 de oct. de 2012

My wife and I decided to "look" for a newer vehicle and stopped in at Glenbrook Dodge. While walking the lot we were greeted by Angel who gave us detailed information on evry question we asked. After speaking with Angel and deciding to look at the Dodge Charger we were hooked. Not just by the car but the service as well. Angel went way above and beyond what we would have ever expected of anyone. Our future plans for replacing our second vehicle will definitely involve Glenbrook Dodge and Angel. Probably the most real and non-aggressive sales experience we have had.

dascalb

23 de oct. de 2012

I found the vehicle on line (Ebay). The asking price was more then I wanted to spend. Brad emailed me and after a few minutes, we came to an agreement.I went the next morning to the dealership (6 hours round trip) were Brad works and the vehicle was located (Glenbrook Dodge).Brad was one of the friendliest and honest salesmen I had ever met. He was quick getting me to his office, and answered all my questions. Brad even went one step further. He asked if I wanted anything to drink or a snack. If I didnt meet Brad by email first, I would have never bought the vehicle. Thanks for all your help Brad and I love my 2010 Subaru. Its exactly like you described; you get A++++ from me. Ben from Michigan

goblue8203

10 de oct. de 2012

We have had some credit "issues" but Joe got the deal done. Thanks Glenbrook Dodge and Thank you Joe Payton. We plan on being customers for years to come

Liberty_owner

11 de sep. de 2012

I entered the dealership to test drive a 2012 Jeep Liberty and met Josh...He was very helpful. We took a Liberty for a test drive and then got back to the dealership and started "negotiations"...in the end...we came to a price that satisfied both parties...we were ready to buy and I made that clear to both Josh and Matt...so in the end...we walked out with a new vehicle...and we are happy with keeping our $$$ at a local business.Josh was very helpful both prior to and after the sale...he followed up with the one item still "due" after pick up...he is a good sales person that focuses on the needs of the customer...at least this customer.We don't buy new cars very frequently...so it is hard to establish "relationships" with dealerships...but Josh made us feel comfortable and we walked away with a new vehicle.

Mike Altic

6 de sep. de 2012

I recently decided to buy a new car. I am basically a GM kind of guy, but I looked at Camaros, Mustangs, and Challengers. I drove through Glenbrook Dodge's lot and seen the blue Challenger. I brought my wife back a few days later to test drive and talk to a salesman. Angle Bahena took us on a drive and explained the options on this car. We discussed the price and he told me if I could wait a while, he was sure the price would probably come down for the end of month numbers. Two days later I drove off with the car at a savings of double the first offer. Angel worked with me 100% for my benefit. I would recommend Glenbrook Dodge and Angel Bahena to anybody looking to purchase a car. I know I will be back when my wife is ready for a new car. Mike AlticAntwerp,OH

j broski

30 de ago. de 2012

get it in writing! buying experience was great but follow up visit 1 week later was horrible then 2 weeks of no return phone calls. wish i never went there because i was lied 2 about sales tax as i live in ohio. then more of the no return phone calls. another deal to good to be true ! buyer beware !!!!

markherald

27 de ago. de 2012

My wife and I went to Glenbrook Dodge to purchase a used minivan. Angel Bahena was very helpful and courteous. He worked magic with me to get me a great value out of my trade in vehicle, as well as make the price on the purchased vehicle a win/win situation. I would reccomend Angel and Glenbrook Dodge to anyone looking to purchase a vehicle. I will definitely go back.

David proud Challenger owner

24 de ago. de 2012

I went to Glenbrook Dodge Jeep to purchase a new challenger, Angel Bahena is the sales person who i dealt with and i'm gratefull we ran into him. He answered all my questions and guided me to the new toy i now own. I was afraid i would not get approved for a car but according to Angel, Matt Mckibben worked very hard to get my loan approved thanks Matt!!! I thought i'd be done and out to enjoy me ride once i signed all my finance papers who by the way need to take some time to explain more in detail the contract i signed, seems to me the person was rushing me out the door. To my surprise Angel took the time to explain all the gadgets in my new Challenger. He is one sales person i recomend to anyone looking for a new car!!!!!!!!!!!!!!!!!!!!!

enrodrig

13 de ago. de 2012

I would highly recommend asking for Angel Bahena if you are looking to purchase a new vehicle. He was extremely knowledgeable of several makes and models my wife and I asked about and worked hard to make sure we found a vehicle we were comfortable with. More importantly, he worked with us to find a great price and has made sure we were happy with our purchase even after leaving the dealership. There is no doubt I will look for him when I am ready to make my next purchase!

nsmith622

6 de ago. de 2012

Ken Starnes did an excellent job helping me find my new vehicle. He kept me informed of every step. He explained all the features of my new vehicle. He called me a few days later to follow up on how I liked the car and if there were any problems/questions. I would highly recomment this dealership because of the way he handled my transaction. I did not feel that the financial portion was explained to me very well. Papers flew in front of me to be signed that I did not understand. However, it was getting close to closing time. The financial person was curteous and friendly. I just didn't feel I had the option to ask him questions and did not get to throughly look over the finanacial papers.

M. Lewis

2 de ago. de 2012

OMG! Glenbrook Dodge was absolutely amazing! I had such an enjoyable time working with Dodge to get into a new car. At first I went to the car lot with the thought that I wasn't going to be able to get a car, but I wanted to give it a try. Then Jon Slusser helped me find the perfect brand new Dodge Avenger! He worked with me from the beginning to the end to get into a car that I could afford and that I could also have for a long period of time! Matt Comment also allowed me to take the car during the day to make sure that it was the perfect one for me! Thank you Dodge Boys!!!! I would reccommend everyone to buy from Glenbrook Dodge! Thank you Jon and Matt for helping me drive away in a new car! Jon was an excellent salesman and Matt was a great boss! They worked together and put a smile on my face! It wasn't just buying a car, they conversated with me and had a good time during the process!-M. Lewis

wowmyjeep2012

15 de jul. de 2012

Nick Castillo was great to deal with. I would buy a new jeep from him again. The problem was we thought we were financed and we did alot of improvements to the jeep to make it our own. A month would go buy nothing, had to get a new paper plate. Another month, nothing. 5 months went by. That's when Matt McKibben got involved. He got us approved but we had to put $2100 more dollars down on top of the $2500 we already put down. after the 2nd signing we went home and noticed we had signed up for a extended warranty for almost $2100. what??? I called,text and left alot of messages and after a month I canceled the extended warranty myself. The warranty company sent the money to the dealership. I went into the dealership to inquire about were that money would go (i was hoping to use it towards my down payment. That when Mike Spitler told me I messed everything up and i should have called (I called and texed so much i felt like a stalker) He Mike said he was going to send the money to the finance company. He was on the phone to the accounting department 3 times. It really sounded like I was going to be able to use it but he wouldn't do it. Yes we got our Jeep but it was a pain in the butt

jflory

14 de jul. de 2012

The service I received was awesome. Jeff Skelly and Dave Brady stayed extremely late just so I could buy my new car and take it home that same night. They treated me like we were had known each other forever. I will definitely reccomend everyone to Glenbrook Dodge. Everyone is extremely nice and very welcoming. Thank you to everyone who was involved in helping me get my new car that i absolutely love

newlife75

12 de jul. de 2012

I purchased a 2012 Jeep Patriot, and I love it! We got excellent service, and I would highly recommoned Glenbrook Dodge to anyone. Ken really worked to help get a monthly payment that I could afford. I have recieved e-mails from both the dealership and Ken. They thanked us for our business, and followed-up with us to see how we are enjoying our new Jeep. I am so glad we went to Glenbrook Dodge to shop for a new vehicle. I would do it again in a heartbeat! We will be purchasing a new truck in the near future, and Glenbrook Dodge will be our first place to visit!

linda#1jeepgirl

5 de jul. de 2012

I came in to buy a new Jeep Cherokee and had various options to choose from, I worked with Angel Bahena who was very helpfull and worked with me to get approved for the vehicle since i was a first time buyer. Manager Matt Comment was also helpfull and patient with me since i had no credit and little money to put down and at the end i got approved and very happy on how i was treated and the way Angel went out his way to explain the process and all the gadget in my new jeep. Thanks Matt, and Angel. If you neeed a new or used vehicle go see Angel Bahena who will work hard in getting a vehicle for you.

shorty1218

4 de jun. de 2012

Thank you, Angel was a great sales person.he helped me with my credit and got aproved. also the sales manager Matt was patience n good.

p.crow404

3 de jun. de 2012

We purchased our 2012 Dodge Grand Caravan May 31st at Glenbrook Dodge. Our salesman was Andre Pichardo (he was awesome!) It was the BEST experience we have ever had buying an auto. Andre knew his product, he knew exactly what paper work was needed and still had time to treat us with respect and friendliness. Everyone we encountered while there was friendly and curtious. After we purchased our auto, several employees shook our hand and congratulated us on our new auto. It felt so good to be treated like an "important customer". And we noticed everyone there, to buy an auto, was treated exactly the same way. We found not only Andre to be very professional, but everyone we encountered to be just as professional. What a GREAT experience. Not only will we reccomend Glenbrook Dodge to all our family and friends, but as we have had compliments on our van we have told total strangers what a GREAT experience we had at Glenbrook Dodge. The showroom was very clean and had pictures of all the types of auto they sell on the upper part of the windows. It was nice to see what all was available by just looking at the windows. There is no doubt in our minds that Glenbrook is the BEST!!!! The manager is an excellent leader. That is apperant by the staff. The staff is excellent, because they have a excellent manager. ( He has a cool car too!) We will always go to Glenbrook Dodge to buy our auto's from now on. The Crows

what the xxxx

23 de may. de 2012

very good customer service, very good price, very good trade in value!AAAAAAA+++++++!!! It was really easy and I was happy with them (matt)from the minute I entered the door.

Leon Dolby

22 de may. de 2012

We had a great expierence with Glen doing business for two months via e mail from Fl.He knew his products,performance,costs involved,discounts,etc. There was no "pushing" from him, which was appreciated. thanks, glen. Dolbys

ltackitt

22 de may. de 2012

Had a great experience buying our new Jeep Compass. LT was great to work with and we didn't feel pressured into making a decision....he just made the deal so good we couldn't say no! Loved the experience and Love the vehicle. Thanks.Scott/Lisa Tackitt

s9694

20 de may. de 2012

I purchased my first new car ever from Glen Shack. I couldn't have been more impressed with his knowledge, and helpfulness in making a difficult process smooth and painless. I have always purchased used vehicles and was tired of buying someone else's trouble. Glen assisted me with my trade and got me a reasonable price for my new Jeep Compass. I contacted many dealerships online explaining what my needs were and Glebrook Dodge were the quickest to reply and consistent in follow up. I recently received a response from another dealership over a month after I previously contacted them! It is clear that Glenbrook Dodge wants to sell cars and is committed to serving customers and ensuring their satisfaction with price and their vehicle. I love my Jeep and will be a repeat customer. I am hooked!

JB444159

3 de may. de 2012

Matt Reid was a pleasure to work with as a sales representative. We had talked and he knew the vehicle that we were possibly interested in. He had the vehicle ready for a test drive when we arrived and pointed out many of the available features on this vehicle. He worked diligently to get the payments into the range that we could afford and was helpful in completing thetransaction. He has followed up via email and mail numerous times after we purchased the vehicle to make sure that we are happy with our purchase.

PRIMAGOLD

1 de may. de 2012

ANGEL BAHENA WAS A GREAT SALESMAN. NOT ONLY DID HE WORK WITH ME WHEN OTHER DEALERS WOULD NOT, BUT HE SOLD ME A CAR I WAS NOT EVEN SURE I WANTED AND I LOVE IT.

Brian Schultz

28 de abr. de 2012

We are repeat customers and we continue to come back because of all the help that both Brad Moore and Matt McKibben provide. They as well as all of the rest of the staff make purchasing a new vehicle enjoyable. Thank You!

coolc5

26 de abr. de 2012

The process of purchasing my 2012 Jeep Patriot Sport 4 x 4 was very painless and fun. Chad took care of my needs in less than 3hrs and i got exactly what i wanted in teh vehicle and also the price I wanted.

PCAlva

25 de abr. de 2012

After being a longtime Chevy Owner, my husband and I decided to look at Jeeps. Angel Bahena was extremely helpful, answered all our questions and assisted us in obtaining a great deal for our trade-in. Great customer service!! Will definitely recommend to friends and family!! Thanks Angel & Glenbrook Dodge Chrysler Jeep!

jzazueta

24 de abr. de 2012

Angel was incredibly helpful and knowledgeable. He made the shopping experience stress free and overall satisfying. Made the time to show us as many vehicles as necessary and assisted us with credit options. Nice work.

Neymar805

20 de abr. de 2012

Angel Bahena was a great help in my long search for a good vehicle to fit my needs. He was friendly and very knowledgeable. This was one of the first dealerships I looked at and I ended up returning here for the great service to purchase my vehicle. I will definitely be returning if i ever need another car later on i also like how he keeps in touch to check how im doing in my new car thank you for doing that Angel A+++ not every sales person does that all they want is a sale n thats it but Angel is diffrent

mmauger

17 de abr. de 2012

hi, we bought a new car on Saturday. I was bound and determined that I was going to get a certain vehicle and ended up with something totally different which ended up being the right one for me. It was funny that my son got a text on the way home with the words "you can't know you have the right one, until you let go of the wrong one". Angel was wonderful and worked very hard to provide the right vehicle for me. Dave was great and took the time to explain the terms and conditions and also wanted to make sure I was protected with gap insurance. The extra time they took to make us satisfied means a lot. I am going to have this new vehicle for a very long time :) Thank you Angel for not giving up on us! I actually traded in the car that I had bought from them years ago and will continue to do business with them in the future. Thank you!! Melanie

bristolpirate

16 de abr. de 2012

jeff skelly worked very hard for us and with us, we were there along time, he looked as wornout as we did. thanks jeff.thanks also alissa and chris. randy and cheryl bishop

Manda10853

12 de abr. de 2012

Matt did a great job working through my issues with credit and payments. In the end we settled somewhere in the middle and I got to leave with a new car. He really went out of his way to make it a great experience and tried to get me the best deal possible.Dave was very helpful and made sure I understood everything I was signing. He was very quick with the process and I appreciated his professionalism as well as his friendliness.

TWSPENCER

11 de abr. de 2012

Angel, Ryan and Dave made my purchase of a new 300c a "awsome experience " . They absolutely blew the competition away. They wanted my business , they were willing to listen and negotiate a truly fantastic deal. Thomas Spencer

poodledude

4 de abr. de 2012

New what I wanted going in (300 SRT8) & Jon Hartman & Ryan Tuttle made it happen. Traded my 06 SRT8 Charger & got a fair price. Am completly satisfied. Dave Brady was great too, made the paperwork pleasurable! Highly recommended....BUY IT FROM THESE GUYS! Thanks, Cary.

Aingeall

30 de mar. de 2012

Joe went above and beyond to find me the exact car I was looking for. They did not have the colour I wanted so he spent awhile checking out various dealers out of state umtil he found it. Then he made a deal with them to trade a car they had for the one I wanted thus, enabling me to buy what I wanted. Kudos to Joe for being friendly, courteous and extremely helpful.

apyag82

29 de mar. de 2012

We bought 2 vehicls over the past month from Glen at this dealership. Glen did an amazing job with us on our first vehicle. We got a 2011 Dodge Grand Caravan. We spent some time there and my wife had to go to work before the deal was final. Glen said that I would be able to take the van home for the night so my wife could spend a little more time with it and she loved it. I thought that was amazing! We ended up going back the next day and buying it. Got a great price and was very happy with the financing we got. We have less than perfect credit so I knew the rate would be high and what we got was better than expected. The seconde time we went back in a month later to trade in our other vehicle. This time it took a little more time to find the right car. But after some patience and about 4 different test drives we found the right one. Glen was amazing at explaining our options and how the process worked. Matt was even in helping with the purchase of both cars to add that special touch. The seconde car we got was a off brand used car and am totally blown away by it. Our trade in had an awesome value and financing was even better this time than the first purchase. Overall this is a great dealership and has an amazing team. Different people said hello to us and everyone made sure we had been helped by someone. Glen - Great! Matt - Great! and Mike in financing - Great! Thank you to the whole time for getting me and my wife into 2 cars that we love and will have fun driving for a while. Anyone who s considering weather to go here or not should stop thinking and just to in and talk to Glen. Easy to remember too. Glen and Glenbrook! LOL! Just let him know that Andy Yaggi sent you.

joe underwood

20 de mar. de 2012

I couldnt be happier with my recent purchase. I got the car I really wanted, fair trade in value and great financing. Nick really listened to what I wanted and met my needs perfectly. His follow up to my inquiry was very prompt. We spoke on the phone in the evening and I was driving my awesome new 2012 Challenger the next afternoon. I would recommend Glenbrook Dodge to anyone. I could not be happier! Joe Underwood

ericalee23

19 de mar. de 2012

I was kept up to date and in contact throughout the purchase of my vehicle. Andrea and Matt did a great job and got me a vehicle that I love within the terms that I needed. Great job Andrea! You are a pleasure to work with!

dmanter

15 de mar. de 2012

Went in to look at a 2005 Jeep Wrangler that I found online. I did end up making the purchase for the Jeep. Thank You.

lajefa73

14 de mar. de 2012

I was greeted at the front door with lots of smiles and friendly faces. I was quickly directed to Jaime Bahena who asked alot of questions about me and what I do. With in a couple of minutes he was able to point out a style of car that offered everything I needed. I looked at about 10 and explained the different things I liked about each one. He did some research and found out that a car had just came in earlier that day only 5 miles with everything I wanted and more. With in a matter of minutes I was approved even though I did not have the best of credit and had been turned down other places (Even my bank of 15 yrs). With not a lot down and some manufacture rebates my monthly payment was right where i needed it and they were able to arrange a date that worked best for my for my payment date. Jamie answered all my questions and explained everything (so that I could understand). I give him 5 stars and will be referring all my family and friends to him & Glenbrook Dodge!! Angie Phillips

rwruch

12 de mar. de 2012

We purchased a 2012 Dodge Avenger with the assistance of Alissa Furry. I had thoroughly researched the vehicle prior to contacting the dealer and knew what incentives were available. Most of my negotiations were done via the internet with Alissa. I asked for certain information and was provided the answers to my questions. After scheduling a meeting with Alissa, we arrived, test drove the vehicle, the finalized the deal. I knew exactly what I expected to pay and received a deal less than my expectations. It was the easiest deal I have ever made when buying a new car. It actually took longer to do the paperwork after the sale than to negotiate the deal. Alissa was extremely helpful with the entire experience.

Uriel Silva

11 de mar. de 2012

I visited various dealerships and had a hard time getting approved for credit due to 0 credit score. Talked to Angel Bahena told him what kind of vehicle i was wishing for and he gave me various vehicles to choose from. I left in a 2010 dodge journey and with payments i'm comfortable with. Thanks Angel, and Matt comment the manager who made everything a painless experience. Whene everyone else said no they said yes!!

jsely1776

7 de mar. de 2012

I was interested in a used car that I found on your website. Roberta Parkison's name popped up and we talked on live chat. I scheduled a test drive that same day. Although I did not end up with the used car, Roberta gave me the opportunity to drive away in a brand new car. Roberta Parkison was great to work with and made my overall experience in buying a new car very pleasant.

rsaylor

22 de feb. de 2012

Angel was great, he worked for me to get me what i wanted, he went the extra mile in customer service, he was nice, easy to understand, he explained everything in detail, if i said no he gave other options

kernscandc

22 de feb. de 2012

We just purchased a 2012 Jeep Liberty Limited Jet Edition from salesperson, Glen Shack. He did an excellent job assisting us in determining which vehicle would best suit our needs. In fact, the first day that we drove on the lot, Glen was able to answer a great deal of questions in a short amount of time due to time restraints that we faced. He provided us with books on each vehicle, gave us his card, and demonstrated how we could search for inventory online. Wow! Was that helpful! Three days later we came back and test drove three vehicles. Glen made us an offer we couldn't refuse! We are in love with our new Jeep. If you go to Glenbrook Dodge, Chrysler, and Jeep, make sure you ask for Glen Shack. You will not be pressured or hurried. Tell him the Kerns sent you!

curtiseastes

20 de feb. de 2012

We were greeted by Jesse whos showed us the new Darangos. He was very friendly. We were his first sale as a salesman. He did an outstanding job of building rapport with my family. He deserved our business and we would send friends and family members to him.

clkel

19 de feb. de 2012

After going to several other dealers for different makes/models and not being happy with the customer service we received or knowing for sure what we wanted to purchase, we drove away from Glenbrook in a beautiful new Jeep Liberty that is a blast to drive. We had a very pleasant experience dealing with everyone there. Angel Bahena was very professional and treated us with the utmost respect during the entire visit. He was not pushy like so many other sales consultants can be just to get the deal. He listened to what we needed and was very helpful. And, he was the first sales consultant who didn't appear to be put out because we were using a green slip from Chrysler. Everyone at Glenbrook was friendly and very courteous! If you're looking for someone who's not going to push you into buying something you're not quite sure of, you need to see Angel. He'll treat you right. He gets two thumbs up from us!

Gwilmore

14 de feb. de 2012

Ken was a pleasure to deal with as well as the other people involved with the deal. I felt like I got everything I ask for and the finance person was funny and great to work with. This is the fourth caravan that I have bought from glenbrook dodge and it has always been a great experience.

curtiswalker4

13 de feb. de 2012

Joe found exactly the vehicle we were looking for and made the entire purchase process quick and painless. I will absolutely be going back to Glenbrook Dodge for our next vehicle!

rcbeav

12 de feb. de 2012

My wife and I was very pleased with the way Chris treated us. He was very professional and helpful. He help us find what we wanted, he answered all of the questions we had and was very informative. We did not fill like we was being pressured in to buying any vehicle, he listened to what our needs were.When it is time for a new vehicle i will be back to purchase it from Chris, and i will recommend to my friends and family that they go and see Chris. Thank YouRobert & Connie Beavers

jrniii3

9 de feb. de 2012

In the past I was told that Glenbrook would rip you off and put the screws to you to sell a car. Not true I was very happy the way I was treated and the price I got. Went in told Chris what I wanted and what I would pay for the car. Told him what I wanted for my trade. ( did not get what I thought it was worth ) BUT THEY GAVE $2000.00 More than NADA and Blackbook said it was worth. And only about $1500 less than retail DAM GOOD for a Trade in!Thanks to Chris and everyone at Glenbrook Dodge, Chrysler, Jeep!!!

jhaberly

7 de feb. de 2012

My wife and I had not purchased a new car in over thirteen years. We had a very nice experience purchasing our new Hemi Charger! We absolutely love the car! We are very pleased with what we payed and felt that our salesman Chris Pongratz did an outstanding job in helping us make it happen. Chris was very helpful and supportive in every way and we couldn't more pleased. This purchase was much more rewarding than the last two cars we purchased in the late 90's at other dealers. Thanks Chris and Glenbrook Dodge!

wjmcal

31 de ene. de 2012

Newspaper advertised three incentives (Dealer match of $1000 downpayment, $1000 for non-Chrysler product owners and $3000 Minimum Trade-in) along with a $1500 Great Lakes Incentive in the Chrysler Website. Those elements drew us into this dealership. When we went in to talk about the deal, the employee told us that since we opted for the $3000 trade in option only the $1500 Great lakes incentive was available or we could take only one of the other options. The newspaper ad and the website didn't list those exclusions, so I feel we were baited into the dealership. At one point, we considered not making the deal because of those excluded elements but choose to buy because the car itself had the things we wanted.

saschramm

25 de ene. de 2012

Found the used truck I was looking for at what I believe is a great price. Angel was very helpful even as I texted him a lot of questions!

smiliesgrl1105

24 de ene. de 2012

Roberta was VERY helpful from the start, received a quick response to our inquiry. She worked with us on where we were comfortable with our payment, what our options were, very easy to understand and will recommend them to anyone we know looking for a new or used vehicle :)Nathan and & April Thatcher, proud owners of a 2008 Ford Edge

Babycarsyn

21 de ene. de 2012

I Am writing this review because of the outstanding service matt reid did for me. with not having credit it was hard to find a car that was right but that also i could afford. He got it so my payments was in my range and also a good rate.I would not recommend any one but GLennbrook Dodge Thanks guys

bradh8403

20 de ene. de 2012

Anyone who has any fears of buying an automobile will be happy to know that at Glenbrook Dodge/Chrysler/Jeep....The experience is painfree and worry free! Between Nick Reed and Chris Castillo, they helped me get out of a semi bad situation and into a new truck i've always wanted. Just a tip that helped me out was that going online and either filling out a credit app before or discussing concerns before going to the dealership really helps take some of the stress with buying a new/used car. They alsohave live chat to talk to a representative right then! Needless to say, I've always gone back to Glenbrook Dodge/Chrysler/Jeep when looking for another vehicle!!

jgonzalez80

19 de ene. de 2012

wow this was my first time buying a car at a dealership and angel bahena was a very good sales person. i bought a used charger and i love it. angel bahena was very nice and hooked me up with a charger. i would recommed that if u want to buy a car to go see angel bahena at glenbrook dodge. he made my fist time buying experience a pleasent one. thanks angel for everything you are the best. Jose Gonzalez Fort Wayne, IN

rossiegirl1

16 de ene. de 2012

this was the frist time buying a car from you and angel bahena was a great sales person and very kind to me i would rate angle number one in sales person if you need a car see angel bahena i would recommed him to anybody thank you angle bahena herbert skeens

whammy2u69

13 de ene. de 2012

Alissa was very friendly and called back when she said she would..knowledgeable about vehicles. The Gen. Mngr. even took part in the sale..both were very nice and pleasant to be around. The Fin.Mngr was also very nice and knowledgeable and fun to be around. I had a great time with no hassles or pressure. I bought a 2012 Dodge Avenger and I love it. Thks everyone at Glenbook Dodge... Its always a pleasure. R.S.

jandkthomas

9 de ene. de 2012

I purchased 2 new 2012 Jeep Patriots from Matt Reid. Most of the transaction was done by email. Both Matt and the dealership were very helpful in finding the correct vehicles to meet my company's needs and they were very patient with our slow check procurement process. The vehicles were delivered on my schedule, clean and in perfect condition. The price offered was reasonable and no negotiations were needed. I HIGHLY recommend Matt, Mike (in finance) and Glenbrook Dodge!

kellieknauer

31 de dic. de 2011

I purchased a used vehicle on 12/31/2011. I had never been to the dealership before but had researched my vehicle on-line prior to my visit. Angel was knowledgeable but most importantly, had a great personality. Buying a car can be a real hassle. We were in and out and had a few laughs along the way. I would recommend that anyine looking for a vehicle, go see Angel!

Pinke1971

28 de dic. de 2011

I ended up buying at another dealership. I was in for an oil change and just looked around when I was waiting.....Some "kid" got my name from service, I did take his card but never gave him my name because I wasn't "serious" about buying a vehicle that day. Well, he called not me but my husband!!! Then sent him (husband) a letter, then called him a second time. We ignored all correspondence. It made me so mad that I seriously looked somewhere else. Bought a used Jeep somewhere else and now have waited over 5 weeks to get my extended warranty cancelled. Jennette said (which is a lie) that I didn't bring all the documents that I needed (5 weeks after I came in to cancel!). Her snotty response, well, I have between 6 and 8 weeks and I can't do anything until you bring in what I need. Huh, I almost asked her to see that in writing, why would anyone assume the dealership has 8 weeks to cancel a warranty?I'll never shop here again.Services on oil changes always seemed impersonal, they apparently even stopped offering free car washes because I didn't get one last time I was in.

saworkman

27 de dic. de 2011

I was in town to visit family for the holiday and needed to purchase a newer vehicle soon so I went to Glenbrook Dodge after looking at their inventory online and seeing several vehicles that looked appealing and seemed to have what I was looking for. Roberta was very helpful on the phone setting up an appointment to meet with me and I felt like she actually listened to what I was looking for and not just what she was wanting to sell. I arrived that day with a long list of vehicles to look at and after narrowing it down to 4 we started test driving. Roberta was VERY knowledgeable about the vehicles I drove and answered all of my questions about each one. When we ran into a "bump" with the first vehicle I picked and decided to test drive a fifth vehicle she was very patient and I felt like she really wanted me to make the best decision for me. She has done an excellent job following up since then and when I went to get my Simonize put on she was there to greet me at the front door. I would HIGHLY recommend working with her again and will most likely be back to buy my next vehicle here! Great experience!

moeller_5

27 de dic. de 2011

After some confusion on the sale price was cleared up by the Sales Manager at the dealership, I would recommend this dealership. The van we initially intended to purchase was sold by another salesman as we were talking to our salesman. The crew at Glenbrook Dodge Chrysler Jeep took the time to find another van of the same color and better options, which was on the lot but so new to the dealer that it was not yet even in the system. After completing the paperwork on the 2012 van, it was nearly closing time for the dealership. Fully expecting to be told to come back the next day so that they could get the van prepped, we were surprised that the people in the vehicle prep area and our salesman stayed 1 hour beyond closing time, so that we drove home with our new van. Ken even assisted in cleaning out our trade in. Seemed to be above-and-beyond, when we would have been satisfied coming back the next day. We have been totally satisfied with the vehicle and the dealer.

Trforester

26 de dic. de 2011

my husband and I bought a 2012 new Dodge Durango on 12/23/11. our experience with Nick was great. everyone at the dealership from the time arrived to the time we left was friendly. nick was able to get us the vehicle we were looking for at the payments we were willing to pay. we definitely recommend Glenbrook Dodge and purchase from them again in the future.

hamrick

22 de dic. de 2011

Nick Castillo made my purchase of a used Jeep Liberty painless. He responded to my first email promptly, readied the vehicle for my visit, & expedited the paperwork. In addition, Nick refrained from torturing me with typical car dealership price negotiation games. :-) Thanks Nick. This is our 2nd Jeep (as well as owning 2 Dodge 3500 duallys) and we love it already.

Tom Giesige

12 de dic. de 2011

Me and my Wife loved our experience at Glenbrook Dodge. We have been GM product buyers for 30 years. We have always had the GMS savings options. The sales staff at Glenbrook, particularly, Nick Castillo and Matt McKibben are superb people, honest and helpful. We have always stayed away from big city dealerships and done our buying locally. Not anymore ! We went 40 miles out of our way and out of our state to see what they could do. We had in mind to trade in on a used Jeep wrangler and ended up driving home the same night in a brand new 2012 wrangler! These two gentlemen will do everything in their power to earn your buisness and get you right where you want to be ! We will be back very soon as we are looking to purchase another wrangler for my other half. Absolutely Great Dealership and state of the art facility!

amytravis1106

2 de dic. de 2011

I had previously written a glowing review of the salesperson and the experience we had at this dealership. I now have to retract that review. It's a shame they have a way of blaming their customers for not taking care of their job. A downpayment was mentioned to us the night of the sale. The whole transaction went through and we weren't asked to pay. We figured they didn't need it after all. Now, after waiting 4 weeks for our paperwork and several phone calls, they decide they need the downpayment before they will even release the paperwork for the title. Further, when I emailed the salesperson regarding the way it was handled, it was compared to stealing and being dishonest.I don't do business with people who have awful customer service. They didn't get the paperwork correct. We had no clue they were holding the paperwork since we were continually told by the salesperson and finance everything was fine. Run the other way people! The reviews you have read here are true. It's not worth the extra hassle. I think Dodge needs to know the reputation they are gaining from people who act and treat their customers this way.

junesmom13

26 de nov. de 2011

I spent a morning calling every Fort Wayne dealership that carries new minivans. I was looking for a lease with a specific payment I wanted to be at or below. I found out very quickly that my number may be unrealistic. I called Glenbrook Dodge and spoke with Jared and was told that he would speak to his finance manager and get right back to me. He did get back to me very quickly with a low payment on a loaded Town and Country. We came in that day and had several colors to choose from. Financing was no problem and they even had a little room to keep the kids entertained w/ crayons and a TV while we signed paperwork. My family and I have been LOYAL Volkswagen owners and Vorderman customers for many years, but I have to say that the deal I got at Glenbrook Dodge was tons better than what Vorderman was able to offer us on the Routan.

Jim Kane

22 de nov. de 2011

Nate was extremely courteous and informative during the service. He kept me informed of service progress during my wait. He also suggested doing som additional sevice I need but was not aware of when I brought my Dodge Journey in for service.The Dodoge Journey transmission is performing the best that I have experienced since I bought the vehicle.

rbellusmc

10 de nov. de 2011

We started looking for a mini-van a week ago and didn't plan on getting one this soon. We looked at Glenbrook Dodge first and test drove 3 vans with Susan Carver. We only looked at one other dealer and came right back to Glenbrook because of their huge selection and great service. We don't like to be pressured into buying and Susan did not pressure us at all. She worked with us to decide new or used, color, options, etc. She helped us find the right van and worked hard with us and with management to get a great price on a 2011 Town & Country that we liked. We are very happy with our purchase. I'd have to say it's the best experience i've had purchasing a vehicle.

ReneeRiles

7 de nov. de 2011

Matt Reid was a no pressure salesman which was great. He listened to what we were looking for in a car and explained all pricing and options clearly. He was especially helpful after the sale helping set up appointments for simonizing and window tinting and hooking us up with a rental. I would highly recommened Matt.

Daptub

7 de nov. de 2011

I wanted to trade my 2005,my mom had a great experience ,referred me to Glenbrook Dodge Chrysler.I called on phone spoke with Matt Reid,advised looking for great deal on new car and had 2005 trade,he said come on in.I drove a 150 miles one way on Halloween,Matt and Glenbrook Dodge Chrysler delivered more than I expected.I love my 2011 Chrysler 200.I have told everyone I met.I have work for Honda 4 years and they did not come close nor did Toyota or GMC .The professionalism and attention to details was unbelievable.I and my family are customers for life.I even received a birthday card from Matt ,on November 4,my 50th birthday.WOW !

Joe Cristofano

6 de nov. de 2011

This is my 2nd time buying from this dealership both occasions have been an extremely positive experience. There Team works hard for your business and even harder to retain it. I sent them on a mission to find a certain vehicle regarding options, color, and at the right price. All 3 stipulations were met and I am now driving it.Sean our salesmen was more like a friend rather than a car salesmen. You have to like who you buy from and I gurrantee you will like the people at Glenbrook. You receive a A+ from our family and when we are back in the market we will be back. Thanks

dolphin2221

20 de oct. de 2011

My family and I came to Glenbrook Dodge looking for another vehicle. Chris Pongraz approached us and was very friendly. We ended up purchasing a vehicle that was recently traded in. During our experience with Glenbrook Dodge all the staff were friendly and made us feel like home. Great Job to all the staff at Glenbrook Dodge!

maboyle

1 de oct. de 2011

I was very impressed with Nick. If I could rate salesman, he would get a score of 10. He was very friendly, straight forward, honest, very helpful, and not pushy. He is the best salesman that I have dealt with in years. We love our new dodge caliber. I liked how they gave you different options on financing. You do not normally see that anywhere else. I felt that he went above and beyond as a salesman.

ledemcm01

30 de sep. de 2011

Jacob helped me find what I wanted. We worked out a deal. I drove off the lot with my 2006 Jeep Grand Cherokee. Simple, relatively hassle free, and willingness to work with you mad this a pleasant ordeal.

michrulz

28 de sep. de 2011

This is the second time buying a car from this dealership. In dealing with the salesman that I had (Nick Castillo) was great experience. He was very helpful with any and all questions that I had and was more than willing to do what he could in order to try and satisfy my request. In the end I think I got a very good and fair deal and ended up with the car that I was looking for. Would recommend going in and asking for Nick to get his opinion and knowledge from a very respectful individual.

stevendmatthews

27 de sep. de 2011

This is the 6th new vehicle we've purchased from Glenbrook and as usual, they treated us GREAT! It seemed like they treated us like family...answered all our questions, found us the vehicle we were looking for and delivered it on time looking beautiful. Everyone we've dealt with has done their utmost to make each experience as good or better than the last...especially Chris!!! We will only shop at Glenbrook Dodge/Chrysler/Jeep...

kcfortriede

26 de sep. de 2011

September 9th, First time customer, I had an appointment at 1:00 to get a service estimate. This was a second opinion so I already knew the work that needed to be done. When I arrived at 1:00, Paul told me he would get me in within the hour. That seemed a long time since I had an appointment but I waited. At 2:10 my car had not been taken in and Paul said that a lot of cars came in just after mine so it was taking longer than he thought. Again, I had an appointment and they came in after me. At 3:00 I was ready to just go get my car and leave because I had to pick up my kids from school at 3:30. I was told they had just put my car up on the lift and were writing up the estimate. Meanwhile, a used oil reclamation truck pulled up and blocked the exit to their shop. Despite pleading with the driver, he would not move the truck until he was finished (another 15 min later). Im in telling Paul I have to leave because my elementary school kids are going to be standing outside alone waiting for me and all he can say is, What do you want me to do about it! On top of that, he leads me to the checkout window where Im presented with a bill for 50 bucks just for a quote and nobody ever said anything about charging for a quote. In addition:When I first arrived, Paul noted 3 very tiny window chips and said they could fix those and turn a claim into my insurance at no cost to me. I called my Allstate agent to see if it was covered. Agent said he wants to see the chips first because several dealers have been submitting unnecessary claims. In fact, in the subsequent two and one half HOURS (2 ½) that I waited for my car, nearly every customer that I saw come to the check-in area had chips that supposedly needed to be fixed. I told Paul that my agent said not to do it. Paul said they would do it anyway because it really did not cost them that much and he would put it thru to see if they would pay the claim anyway. Paul said a separate company would call me to verify that I was satisfied with the work and I should tell them yes. Amazingly, after being there 2 ½ hours, they did not even get to the window chips but I did receive the call from the separate company to verify that I was happy with the work they performed. I told them no work was performed and recounted this story.Overall I am extremely dissatisfied with Glenbrook Dodge.

vhicks

22 de sep. de 2011

This dealership made buying a new car the best experience. The were very frienly, helpfull, and went beyond just getiing me a new car. They got me in a new car at a price I could afford. Which was a lot more then the other car dealers I went to. I would deffently recommend the car dealership and Joe Payton.

usmc503

19 de sep. de 2011

I purchased a used vehicle that had several mechanical issues that should have been noticed by the dealer (4 Wheel Drive Light and Oil Pan Leaks) when they first inspected the vehicle. They repaired the 4 wheel drive at their expense, but want an additional $580 to fix the oil leak. (I will be going elsewhere for this repair!) I've had the vehicle one week, but I'm not at all satisfied with the Glenbrook notion of "Quality". BUYER BEWARE! HAVE THE CAR YOU WANT INSPECTED BY ANOTHER DEALERSHIP OR OUTSIDE MECHANIC, OR YOU MIGHT FIND YOURSELF IN MY POSITION!

jandkthomas

31 de ago. de 2011

I needed a basic Jeep Patriot for my company. and walked in one day to see what they could get for me. Kasey was immediately able to locate one and printed out a quote for me to take to me controller. I secured a check and contacted Mike to set up a date for delivery. ON the appointed date, Mike had all the paperwork completed and I was in and out of the dealership in less than 45 minutes. I couldn't have asked for a smoother transaction.

strange

24 de ago. de 2011

We stopped in just to look and left with an awesome deal and an awesome 2011 Jeep Wrangler! Joe got us the deal we wanted. Highly recommended that if you stop by see Joe. We love our Jeep! The Strange Family

jvolkert

19 de ago. de 2011

We have been thinking about purchasing a Jeep for quite some time. Our current car was almost paid off so we decided to start looking on line to see what was available. We sent an e-mail to get some information on Jeeps in the area. The next day we had about three emails from different sales reps willing to help. My husband went in and met with Mike and went for a test drive, needless to say he was hooked. He decided to make an appointment for me to drive one the next day. While there, Mike took the time to go through some different payment options and the difference between a new and a used Jeep. We decided that it was too good a deal to not go with a new one. We appreciated the fact that Mike was friendly and professional. He was not the typical "pushy" salesman. He called around to get exactly what we wanted and within 3 days we left the lot with a brand new Jeep. The experience with the dealership and Mike were great! Thanks, we love our new Jeep.

Jacqueg

12 de ago. de 2011

Dave was superb! He helped us to find exactly what we were looking for, price/value/trade in allowance was EXCEPTIONAL!!! Customer service alone was worth the visit. We are so happy with our Dodge Journey.........we will NEVER shop anywhere else! Thank you Glenbrook Dodge!! :)

jconder

12 de ago. de 2011

I have wanted a Jeep Wrangler my entire life. When I walked into Glenbrook Jeep I was absolutely impressed by their customer service. Mike Spitler did a tremendous job walking the lot with me and making sure I found the Jeep that I was looking for. The test drive sold the car. Mike was very knowledgeable about the vehicle and pointed out everything I would want to know. The no pressure environment was exactly what I was looking for and made the buying process very simple. The Glenbrook staff was very friendly. I will most definitely be purchasing my next vehicle from them! Mike be ready! Thank you again for making this so easy!

corey wilcox

8 de ago. de 2011

i purchased a 2000 chrysler town and country minivan and i am extremley pleased with the ease of which i was able to purchase this vehicle. i have bought several vehicles from different car dealers in the past, but none of them compare to the friendliness and dedication of mr. brady and the staff at glenbrook dodge! i highly recommend this dealership to anyone who needs a used car, minivan, or truck. i will continue to purchase all of my vehicles from mr. brady in the future!

jeffreyasager

4 de ago. de 2011

My wife and I have been toying with the idea of a new or new/used vehicle for the past several months. We had visited other local dealerships and none of them had made the efforts over several weeks that Nick and Glenbrook Dodge did in one day. We saw the advertisements on the new Chrysler 200 and had seen them at a local dealer. Next day, I called Glenbrook and spoke with Nick. Before the end of that day, I was pre-approved and Nick knew what we wanted and was getting prepared for our visit in a couple of days. At this point, I'm thinking this is gonna suck somewhere but it did not. The wife and I arrived before noon on Saturday and were driving out of there with our brand new 2011 Chrysler 200 within a few hours. The dealership and service were amazing and I have no doubt they aren't going to let us down!!

saraturner

28 de jul. de 2011

Although Joe was very straightforward and honest about the car that I could afford this dealership needs to work on customer service. I bought a used 2007 Sonata and it looked great, nice color, decent price, everything i wanted. I was told that the used cars get poured over with a fine tooth comb, and that the service labor charge is 100 bucks an hour. I had this car home and less than 24 hours later the motor on the passenger front window did not work. I took a co-worker out to lunch to show him the car and the window would not roll down. That was quite embarrassing!!! I called the dealership and they told me to bring it in. I did right away, but i bought the car as is so i knew there was not much they could do. As a newly single female, i am thinking did i just get sold a bag of goods...Anyway, i get there and Joe was nice looked at it and took it to service..They decided they would pay for the diagnostics but not the labor or the part which I appreciated. I was then directed to the Hyndai dealership down the street where they did not have time to help me.. Two days later they scheduled a diagnostic and it ended up being the regulator assembly. A part which costs 68 dollars on the internet, turned out to be 270 bucks... As a single mom with two kids needless to say i did not get it fixed. Where has customer service gone, i spend 15,000 on a car and they can't spend three hundred to fix it.. I will never recommend this dealership unless someone wants to get ripped off. Joe you did a great job, but your employer needs to put customer's first..I have worked in sales and customer service, and a dealership that can't afford to put them first should not be in business. I will be filing a claim with the better business bureau but until then word of mouth will have to do.

courtneyzanglin

28 de jul. de 2011

We are timid buyers due to the economy but with Joes help we were able to get in and get out with a great deal! Joe was so kind and helpfull through the whole process! i will recomend him to everyone!

gmbmcon

23 de jul. de 2011

It was the quickest, most professional auto buying process experience we have ever had.Ken was right up front with any and all questions and concerns, and jumped thru hoops to accommodate our needs. Jeff was very prompt and courteous,knowledgeable and awesome to deal with considering he has to do with finance. Overall our needs and satisfaction seemed more important than at any other dealership.Thank YouGael And Kathy Conway

Mdit

21 de jul. de 2011

Jacob was very knowledeable and listened to what our needs were. We were so satisfied with our new jeep that we are going to purchase another new vehicle. Thank you Jacob!

swangerm

17 de jul. de 2011

About three weeks ago my wife and I went to purchase a vehicle. Just days before our pacifica's engine blew. So we "had" heard good things from gleenbrock so why not go there..I wish i wouldve stayed at home and looked around. I highly recommend that at all possibility go too another car dealer first. There sales reprenstatives are not knowlegable, theyd rather txt while test driving instead of answering questions, there finalizing "manager" is the veryrude the first thing he says before we go back to finalize.let me add a song is playing.."he says man she's f*cking hit id like to do her" very professional, then continues to say the F word two times more including i get paid to smoke cigs and bullsh*t with people all day...I say yes, yes you do after the experience. We ontinue to wait for our dodge caravan, as they say there cleaning it??...they didnt even try it looked to get the stain up, the person that "wiped" down the car must not know how to clean, i was gonna let all this go and thought a simple phone call asking if they would look and or fix the brakes that are grinding...since i just bought it...four days later no return phone call...his "manager must be relly busy as nick says...maybe smoke breaks are becoming an issue? Part of me wonders if they are a quack shop like some others and replace things with junk so you have to repair it...nothing else can explain the 45 min wait for the clean, i mean unclean job...GLENNBROCK YOU GUYS ARE A JOKE I WILL TELL ALL MY FRIENDS AND POST ON FACEBOOK NOT TO COME TO A PLACE THAT WANTS AN EXTRA BUCK FOR A BANG UP VEHICLE. WHAT A JOKE. MIKE,OH

bassbum

13 de jul. de 2011

Our experience with Glenbrook Dodge was excellent. We got a great deal and Joe was very patient with our questions and concerns. He was very informative about the truck we bought and took time to show us all the extras and some aftermarket products.

megpie31

5 de jul. de 2011

This is the 3rd vehicle I've bought from Glenbrook and Joe Payton. He works with me to get the price where I need it to be and never says no. If he just can't do it, he does whatever he can to make sure I'm happy. Follow up is awesome with Joe. He always wants to make sure we're happy with our vehicle. We'll keep going to Glenbrook as long as Joe Payton is there. If he ever leaves, we'll follow him!! He's just that good.

jamesmetal24

1 de jul. de 2011

I bought a Jeep from this dump and talk about terrible service. For starters, every time you call the dealership, you're getting something automated and also expect for your sales person or manager to NOT be at their desk and to not return your phone call, no matter how many "notes" or "messages" you leave with the customer service lady. The service department has no idea about any deals you make at the time of the sale-so don't bother asking them.These guys want to rip you off of every dollar so if by some chance you make the mistake of buying a vehicle, make them fix everything that's wrong with it and make sure it's in writing. Seriously, they'll fight you down to putting an extra screw into something if you don't have it written out.Now on to my Jeep, after one week (to the DAY) of owning it, the timing belt went out and I had to have it fixed myself ($500 problem) but that was after the sale, so they didn't care. They had my money. They offered nothing in exchange for this problem, absolutely ZERO service-after-the-sale.My sales rep Steve knew nothing about Jeeps, watching him attempt to take off the top of a Jeep was a painful process to say the least.....I don't think I was trust him to pound sand into a rat hole. Luckily I knew about doing it, its not magic, only velcro and zippers. Soon after the sale, Steve developed "hey you're no longer important" attitude.That didn't work with me because I'll just belittle a car salesman like the low-down, snakes they are. Their sales "manager" Ryan Tuttle, who thought he was cool ended up leaving me a voicemail indicating he was going to cut me a check to fix my AC Condenser(they keep getting it confused with compressor) elsewhere (10 days ago) and guess what? No check arrived in the mail yet and I'm supposed to call back next week because of the holiday because their finance department is closed. Go figure. I have a feeling that check will never arrive.*THE DEALERSHIP HAS NOT PAID TO HAVE THE ITEMS FIXED ON MY JEEP THEY AGREED TO IN WRITING DURING THE TIME OF SALE*Also, they have no rental car service, so just expect to be screwed if you need any work done to your vehicle for an extended period of time. The place is a total unprofessional joke and a completely dishonest and corrupt car sales lot.Soon after, I talked to my boss who is from Fort Wayne and he said "Oh man you bought a car from GLENBROOK!?...yeah those guys have a terrible shady reputation over there".I strongly urge you to listen to this review; these people do not care about quality service and nor is it worth spending your hard earned money here. There are plenty of places to find a car, take your time, test drive plenty and don't be in a hurry. You'll find that this dealership giant American Flag should be a giant RED flag to avoid this place at all cost.

poguec

26 de jun. de 2011

joe payton is a very good salesman i would reccomend him to everybody if they were looking for a car. we are very pleased with him.

mbhart

23 de jun. de 2011

We were in the market for a used Dodge diesel truck and had stopped at several other dealers and had been told used are hard to find and then of course shown new high priced trucks. Glenbrook had exactly what we were looking for and our salesman Mike Rose was very friendly and worked to get us the terms that worked with our budget. We were in and out fast and with a full tank of diesel fuel on top of it. Thanks!

crcfl

23 de jun. de 2011

I was looking for a new Chrysler 300 Limited and had been looking at various dealerships. Glenbrook has a huge inventory and a huge staff. This allowed me to get the exact vehicle I wanted (I traveled three hours each way - that's how good they are!). I worked with Joe Payton. Great guy - very friendly, not pushy and he worked up a great deal for me. Since I was coming from such a distance it was nice that we were able to work completely over the phone and ensure that the deal was great before I even started the drive. They easily beat any other dealer's offer and no haggling. Great experience, I highly recommend working with Joe and I couldn't be happier with my car. (The three hour drive on the way back - was MUCH more fun then on the way there since I had my new car).

ellesha

9 de jun. de 2011

Wow!! We just bought our first "Brand New" vehicle and what an awesome experience! I inquired over the internet and within the hour Joe Payton had called me back. He made buying this vehicle so simple. He didn't make me take the time to look at vehicles I didn't want or couldn't afford. He simply showed me the way to the ones I liked and was there to answer any and all questions. I never once felt any pressure and it was such a fun experience for our family (including our 9 year old daughter!!) I would recommend anyone considering buying a new vehicle to Give Joe Payton at Glenbrook Dodge a call! You wont be sorry!! We LOVE our new vehicle, thanks Joe for such a great experience and for putting up with my impatience that day! :)

gcadarette

7 de jun. de 2011

Mr.Joe Payton did a great job getting us financed when others did not even try to help us. Dispite our low credit score he worked with us to put us in a great SUV at a great price. He treated us as if we were buying a new car rather than a used one. He had us approved in less than 20 minutes and driving our used car very quickly.This man was inspronital in finding us a veicile that was within our budget.We even went to several dealerships that had turned us down and showed them our gread SUV. We said to them that Joe Payton and Glenbrook Jeep was able to sell us a car when they could not.We thank you Joe.G & J

michael scheffer

30 de may. de 2011

Joe Payton was very helpful and delivered what he promised us. I was very pleased by all the employees that we dealt with while we were there today. The vehicle that we got was very nice and we are very satisfies. The last time we had someone promise us that the deal was 99% positive, we were there for 5 1/2 hours and never did get a vehicle. We were leery when we got there, but Joe set our mind at ease within 15 minutes of talking to him. We are very grateful, so grateful, when this is paid off we will be back! That's a promise! We have already told people about you. Thank you very much for keeping your word. You will have repeat business with us and possibly family.

mopar01

18 de abr. de 2011

About two months ago I bought a 2001 Dodge truck from Glenbrook Dodge. Dave Brady was my salesman, he was nice, not too pushy. Things went smooth untill I called about my title work and plates two weeks later. Tyler Porter head or finance had assured me that it was in the mail. So i waited about a week and called again. Again, I got the same story from him. Finally it came time that my temp tag was about to expire, I called had to drive down there and get another one, again got the same story that it would or was in the mail. Waited another week and a half,my dad was off so he called down that day. I told him to talk to Tyler, he did. Tyler hung up on him. He called back finally talked to somone else, Tyler wouldnt answer. Turns out they had sold me a truck without having the title. They told him it was in the process of getting a duplicate title. That was about two and a half weeks ago. I call every week to check on it and I get the same story. In nine days my plates are due again. I will never do business with this dealer again and have told several people to stay away from them

OnlyInAJeep

13 de abr. de 2011

Found the jeep I had been looking for on Glenbrook's website, requested more information and received a phone call within 12 hours. Scheduled an appointment to test drive and drove home in my gorgeous jeep - the price was great. Steve took the time to explain all the features and the entire team was friendly and helpful. This is the 3rd vehicle I have purchased from Glenbrook and am very satisfied.

dhh3

9 de abr. de 2011

I had major surgery a year ago, related to a Service Connected Disability. During recuperation, I was let go from my job. I hung on for a year making my car payments and have been fighting the VA for a year for my disability compensation. I went on line and picked out a car. Within a few hours, Steve called me and told Steve that I would like to cut my payments in half. I went in the next day, and within 1/2 hour, we struck a deal and I drove away in a 2011 Nitro, my payment cut in half. This is my fourth purchase from Glenbrook, and words can not express what pleasure it is to deal with this dealership. Thank you.

Goca33

6 de abr. de 2011

My vehicle was in for service work and the dome light was broken. The tech, Todd Richmond lied about what had happened. The service Manager Dan Bailey argued with my entire family, was very disrespectfull, made my mom cry and has no business working with the public. Worst dealer experience in my life.

scubaisfun

6 de abr. de 2011

Joe and Glenbrook Dodge were wonderful to work with. I was in a car accident and my car had been totaled, so I was in need of a car quickly. Joe took down the type of car and the options that I was looking for and within days he had found a car that met my needs. Working with the finance department was also a breeze, they were quick and polite with finding me a loan that met my needs.I would recommend Glenbrook Dodge and Joe Payton to any friends or family who would ask.

jrk101

2 de abr. de 2011

Joe Payton by far has been the best sales person I have dealt with while buying a new vehicle. He made the experience painless and even fun. They did not have the vehicle that we wanted, but he was able to obtain it quickly. I would recommend Joe and Glenbrook Dodge to others.

utpike02

12 de mar. de 2011

HORRIBLE! I would stay away from this dealership at all costs! There is not even enough room here to leave all the negative feedback! Chris Busche is a horrible liar, and will lie right to your face, and if they have you deal with the finance guy named Todd I would reccomend you just walk straight out of the place! We purchased a used vehicle went through the paperwork and financing,had it all complete (so we thought) went to leave and there was a crack in the windshield that was not there when we test drove the vehicle. I guess they were just planning on letting us leave like that, but we said something and they agreed to fix it. Thats the only thing they told us they would do and aactully followed through on. So we take the vehicle home and the very next morning we get in it to leave and IT WONT START! figured out it was a dead battery, the guy at advanced auto parts told us, it was such a junk battery there was battery acid leaking out of it! So we buy the cheapest new battery they had $98.00! Then a few days later Glenbrook calls, they tell us we need to come in and sign more paperwork b/c the financing didnt go through. So we go in and spend our valentines day filling out new paperwork! We got there and Chris told us Tod was busy and he would help us with the paperwork. While we were filling out the papers Todd came out and asked how it was going and I was honest, I said I was a little leary, after the cracked windshield and dead battery, and on the new contract they lowered the price by $3,000? And Todd says in the rudest voice I have ever heard, Well its a no brainer why wouldnt you sing it!? thats a good deal! Is that really how you talk to people? So since we were there face to face I told Chris about the battery and he went and made a copy of my reciept and "says" he talked to the owner or manager whoever, and they were going to cut me a check for it and put it in the mail, that was 3 WEEKS AGO! Then he had also told us back when we first went into the dealership on February 5th that he would get us an owners manual and the navigation CD for the vehicle and as you could suspect that has also been in the mail for 5 weeks now! Then on Monday March 7th the temporary tag expires on my vehicle, we go to the title department, since we never recieved a title in the mail, to see if it was at the title department and it wasnt! We call the dealership and they say well the loan just went through TODAY, mind you we went in and filled all this paperwork out on Febrary 14th! So Todd tells us the title will be in the mail tonight! Then Chris tells us he will "bring us a new temporary tag in the morning" that never happened! So Tuesday the 8th no new tag no title no vehicle to drive, call the dealership and Chris says his boss told him he wasnt allowed to bring a new tag b/c the title was in the mail! March 9th, no title no vehicle to drive, call the dealership, no one will return our calls, March 10th still no title, still no return call from dealership! March 11th, still no title Chris finally returns a call and says he dont know why but the title NEVER GOT PUT IN THE MAIL!! So now here it is March 12th a Saturday the title was overnighted to us, which I think they should have done MONDAY! And since our DMV closes after mail comes here I sit until Monday with no vehicle! I guess it gives me more time to warn everyone thinking about going to this dealership to only go here for an absolute last resort! There are too many good dealerships out there with good customer service and are honest. Dont waste your time at this one!

theflinthalls

22 de feb. de 2011

Even though the customer service over the phone with sales initially was less than impressive, I was impressed by the face-to-face interaction. I knew what I wanted and Tyler was very easy to work with. Jeff was also great to work with in finance. I would definitely buy another vehicle from them in the future.

kandg

20 de feb. de 2011

We bought a used truck from Glenbrook Dodge last week. From the first moment we walked into the dealership we were treated with the utmost respect. David Brady was our salesman and he was excellent. He was not pushy or overbearing. He was down to earth and very helpful. We will definitely do business with David Brady again.

wcoyrrunr

3 de feb. de 2011

Joe worked with me over email until I was able to get time to come by the dealership. He had the perfect Jeep Wrangler ready for a test drive. Worked with me until we agreed on terms of the sale and sent me home the same night with a new jeep wrangler. The whole dealership makes you feel welcome. This is the second vehicle I have purchased from Glenbrook dodge and probably not the last.

lowmiles300CHemi

28 de ene. de 2011

We were very pleased with the staff and selection at Glenbrook Dodge. The salasman, manager, and accounting gladly worked around our schedule and stayed open more than an hour past closing. Thus, permitting us to make our purchase and drive it home that evening.Our salesman,Joe Payton, was helpful, honest, professional, and personable. Pleasant to work with both on the phone and in person.My husband's only disappointment was that the numbers were so on target (based on our research) that there was no need to haggle. Not a bad problem to have!Thanks again!

jefiller

26 de ene. de 2011

I had done some research on trucks that Glenbrook Dodge had before I walked in the door. We worked with Nick C. from start to finish and he was not pushy at all. Immediately started pulling the trucks that I wanted to see into the bay to look at and let us test drive the truck we wanted to. They even through in a tow package on the used truck without additional cost. My only complaint would be the financing side, and that they try to push their financers and warranties when completing the sale. Other than that, service was excellent and I had purchased a used 2010 Dodge Ram within 3 hours.

marly33

18 de ene. de 2011

I had attempted to get it serviced with another local dealer and the service provider there was rude, disrespectful, unclear, and the mechanic did not know key details to repairing my vehicle. The poor service at the other dealer (where I purchased the vehicle) led me to Glenbrook Dodge for my fist experience with them. My vehicle issue was complicated and the service staff at Glenbrook Dodge communicated well with me and kept me updated as they searched for the part they needed successfully (it was a unique part). Justin Abbott was a wonderful service advisor. From my first contact via phone with Justin, I knew I was taking my vehicle to the right place. Justin was friendly, prompt, provided me with full and accurate details about my vehicle's needs, and was an excellent service provider. All of my concerns with my vehicle were addressed and all of the employees were friendly and helpful. I will only be taking my vehicle to Glenbrook Dodge for service following my outstanding experience. A true testament to my experience is that I will be driving from over 1.5 hours just to receive future service with Justin and the staff at Glenbrook Dodge. I highly recommend them!

JEngle

10 de ene. de 2011

I made an appointment to have a recall fixed. It was suppose to take 1/2 hour or less. I got there around 15 minutes early. After waiting an hour, Paul came out and said it was finished, then listed a last name to confirm it was me, but it wasn't me. I asked him how much longer. He said he would check. Twenty minutes later, I went up to the window and asked the lady if she could check since he never came back and told me anything. She returned and told me it would be another 1/2 hour. I went back up to see if they even started yet because if they hadn't I was going to leave. She suggested that I go ask Paul. I went over to talk to Paul to see if they had and he said they had and that they were behind. About 20 minutes later my car was finished. I went out to leave, and my cup cooler/warmer was no longer working. So I had to go back in and tell Paul. He called the guy that worked on my car up and he went out to check it. Apparently, they forgot to hook it back up. Paul was not friendly and was not very helpful. I made an appointment and do not feel it is alright to have to wait 2 hours for a job that should have only taken 1/2 hour. If I would have been informed up front how long it would be, I could have made other arrangements so I wouldn't have had to sit there and wait. I will not be using your service department unless I have no other choice in the future.

spearson391

9 de ene. de 2011

My wife and I swung by the store near closing time after hearing a radio advertisement. I had been looking at trucks for about 6 months and beginning to feel like I was never going to get into a new truck. Jacob worked with us from the time we parked the car. Only a few months into the business, Jacob was the type of personality I could work with. We did not get the pressuring "What can I do to get you into this tonight?" But rather, the "let's just look a few things up and drive a few trucks and see if anything will work for you." So, we completely felt that is was on our terms. We stayed until cleaning ladies were well into their night shift routine and we drove away with a 2011 Dodge Ram and felt good about it (which doesn't always happen when you're looking for cars). Ryan aided us in the transition and we have nothing but good things to say about our experience.

Howebrat

5 de ene. de 2011

I have never been treated this well at a Car Dealership in my lifetime and I have purchased at least 7 New Cars in my Lifetime. I started as a call in Customer and I was able to get pre-approved over the phone. When I finally got to actually meet my Salesman (John Kinney) he made my husband and I feel like family. He knew most of what we were looking for from my phone call earlier that day. He had the vehicle that we wanted to test drive ready, we drove it, loved it and wanted to make a deal. When they could not get that exact vehicle to the payment we wanted, they didn't just say "Oh Well See you around". They said hey we have another vehicle that has almost everything you are looking for and a little more, this vehicle we can get in the payment range you want to stay in. So, my Salesman got us the best deal and the vehicle that was best for us! THANK YOU - JOHNI am telling all my friends about Glenbrook Dodge. They are the Best and treated us with Respect and made us feel like we were one of their most valued customers, even though we had never been there before.I would definetely purchase more vehicles with Glenbrook Dodge.Thank you very much.Kerry D. Howe and Jamie Howe (Happy Customers)

Kuehnert40

3 de ene. de 2011

Went into Glenbrook Dodge to upgrade from my 2007 Dodge Ram 1500 and was not sure what I was looking for. The sales team worked with me to find possible options for me and trucks that fit my criteria. Joe understood what I wanted and expected from a truck and found me the perfect truck. I have worked with other dealers in the past and my experience with Joe and the Glenbrook Dodge team was second to none. I would recommend anyone to start here when looking for a vehicle in order to save time. This dealer gave me a great offer for my trade in, great APR, and great service!

TammiBuchs

2 de ene. de 2011

The gentlemen named above were very helpful and treated us like family almost. I did not feel down graded or anything. The worked with us on everything. I love the 2009 Dodge Grand Caravan that we just got last night. I really like the way the dealership handled everything.

pwsfw

27 de dic. de 2010

Pleasant and painless and hassle free. Everyone did exactly what they said they would and did not waste my time and deal was done on time. Best experience at a dealership I've ever had and I've bought many new cars . This is my first new dodge all others were Gm Chevy 15 of them Thanks Phil Sessions Ft. Wayne In

dodgedame

25 de dic. de 2010

I was looking to buy a used Dodge when I rolled into the lot. However, I ended up test driving three vehicles and the rebate/finance plan was so great I bought a brand new Ram. My salesman, Nick C. was very attentive and patient with me as I was there pretty much all afternoon.I had nerf bars installed and simonizing done and was able to pick up my new Ram the very next day. This was a first new vehicle for me and I would certainly go back to Glenbrook Dodge for my next.

colette46807

21 de dic. de 2010

Joe got me the vehicle I wanted. He is a very friendly and enjoyable salesman. I felt no pressure to buy a vehicle from him. I will definitely recommend him to anyone thinking of buying a vehicle, new or used. If he were one of my students, I would give Joe an A+.

mgerstorff

14 de dic. de 2010

This dealer is wonderful!I totalled my van and was in the middle of a Chapt 13 bankruptcy and they found me a 2010 vehicle that the trustee would approve with no money down when everyone else wanted 3000+ down that I didn't have.They worked really hard to make sure I could get a good reliable vehicle to get to and from work. They were very understanding as I was told a few of them had been through the same thing I was going through. Until you actually go through it you jsut don't understand it. We had to file due to hours at work for me and my husband getting cut due to the horrible economy in 2008. But these guys were just awesome and made sure I had a good vehicle that the trustee would approve and assured me that if the trustee didn't like the payments of the loan they would fix it to where she would approve it. They took so much stress off me in a terrible time and of course at Christmas time. They were so kind and understanding and was going to do whatever it took to help me and they did. I totally recommend this dealer to the WORLD!! The are the best of the best! I live in Gas City about an hour south of them and even tried Indianapolis dealers and no one would work to help me as hard as Glenbrook Dodge did. No one but them understood that in a Chapter 13 bankruptcy you have no extra money it is all taken by the trustee to pay your debts at a lower rate but they understood it and were a great help Thank You so much for everything Dave. I will come back in the future when we are done with this bankruptcy and are ready for another vehicle

partsman

13 de dic. de 2010

Yes, I'd recommend them as far as they've been around awhile and have taken care of my wife and her 2004 Pacifica. When I told them what type of truck I wanted they showed me what I asked for. However I just don't care for their sales methods. All said and done; I just felt I "got played". I've bought other vehicles and days later, I felt good as I had still had the feeling I'd made a good decision. Not this time.

Darrah

12 de dic. de 2010

Dealership was very friendly and helpful. They gave us a great deal on the car we wanted but thought we couldn't afford. They met our desired monthly payment and downpayment and got us a good interest rate on our loan. They also made sure to follow up to ensure our satisfaction with our purchase.

kurtab

12 de dic. de 2010

Jeff Beam was great to work with, and he followed up with help on an issue with the vehicle that some places may not have. The radio in the vehicle was somewhat suspect when we test drove, and not working properly at all when we picked up the vehicle. He got us a factory replacement at cost and had it installed for free.

bucki53

10 de dic. de 2010

Steve was great! It was after the sale when things went down hill. I went in to see about my title work since day 30 was on Saturday. I was given a signed agreement that the title would be there within 30 days. Well guess what it will not be there. The reason they said was they had to make sure all deposit checks cleared. Even though the check was written 11/26. I was told that if I wanted my title on time I would have to provide them proof that the check cleared (this was not in the agreement). Then a gentleman at the front counter along with the lady that was there said "Well you know with the thiefs and crooks these days we have to do this." Boy that came as a surprise that think there clients are crooks and thiefs. Maybe this was said because they are crooks and thiefs?? Who knows. One thing is for sure I will never ever buy a car again from them or recomend them to anyone!!!!

ronaldpierce

9 de dic. de 2010

The only issues I had was with the finance department. Things were not handled in a professional manner and as a result I signed 3 different contracts before it was final as they kept changing things. As a result the finance company did not get all the information they needed and it held up the loan and payoff of trade in vehicle. This cause a lot of frustration. As a result I originally gave the dealer a very poor review.ADDED 12/13/2010After receiving this review I was contacted by the Dealer and they have offered to pay all late charges that may occur. As of right now I do not know what if any charges will occur because the finance company closed the account when they received the check from the dealer but it is looking like they dismissed the late charges since it was being paid off.I wish this site let me rate the salesman and Dealer separately. It was my 2nd experience with the same salesman and would give him the highest rating possible. As for the Dealer, I would only give ok rating and this is due to the finance department. As for the vehicle itself, very pleased. Windshield wipers were very cheap and need to be replaced already but guess that can be expected and need to talk to them about an issue with key fob but have not even contacted them about it yet.I put yes for would I recommend this dealer but the truth is I am undecided. If the salesman I had left and went to a different dealer I would probably not go back.It is now a lil over a month since I bought the car and because they did not do the proper paper work or enter the needed information I had to make 3 trips to the BMV before getting my registration transferred and they wanted to argue with me that the police department was WRONG when they told me I was driving illegal. Well I just got off phone with State Police and it is Glenbrook Dodge that is WRONG. You only have 30 days to drive on the old plate and registration and due to their incompetence is was well over 30 days.

Josef

5 de dic. de 2010

Excellence in service by a caring team of professionals is what my experience has been for both of my new Dodge Ram purchases (2008 and 2010).The Glenbrook team really listened to my concerns and found the right deals for me on both trucks.Their service department likewise, for three years has provided flexible and courteous service, keeping my vehicles running reliably.I highly recommend the Glenbrook team to anyone who wants to experience a hassle-free auto purchase, handled by folks who truly care about providing the right solution for you.75R

hendricks89

1 de dic. de 2010

I had an amazing experience in purchasing my first car. Kasey was very friendly, knowledgeable, and extremely helpful. Everything was handled quickly and efficiently. At no time did I feel pressured. I would not hesitate to buy the rest of my cars from Glenbrook Dodge.

kristenswangin

29 de nov. de 2010

We went to Joe after closing one night, even though we didn't know it, he still helped us without a glance at the clock and told us if we came back in the morning he would guarantee that we would be able to get a car that would fit our needs. When I went back the next morning, he made my children feel welcome, made sure all of us were comfortable, and worked until he had a deal that would work for me.

tracydohm

28 de nov. de 2010

We have purchased 3 vehicles in the last 3 years. We have been treated with great respect and enjoyed working with Joe Payton each time. I would recommend them with an a plus rating!! Glenbrrok Dodge in general has been super nice to work with. The whole experience makes car shopping easy.

harrmac85

26 de nov. de 2010

Glenbrook is a fine Dealership. They have in David Brady, a fantastic, honest, friendly, professional Salesrep. David met us with a friendly smile, proceeded to tell us the process for buying a used truck and what to expect. My wife and I were amazed at how diligent and how professional everyone, especially David Brady,is at Glenbrook. We didn't expect to be treated and to have the whole process goes as well as it did. We feel we came away with both parties achieving what is expected. Glenbrook has changed auto buying to be an enjoyable event.Thanks everyone at Glenbrook and we will send our friends to meet David Brady.Dick and Janice Harrisonsatisfied used truck purchasers!

jmac40

26 de nov. de 2010

i have purchased 3 vehicals from Glenbrook, a 06 dodge ram, 07 dodge charger, and a 04 dodge stratus. Have never had any problems with the people we work with and overall had good experiences each time. Quick and easy is the best way to describe it.

dukeprice

25 de nov. de 2010

Very easy to talk to. Friendly atmosphere. Sales are knowledgeable on the products. Customer service is good in this level of brand. Although it can be improved compared to some services other brands provide. For instance, the BMW dealers take care of the plate registration and provide valet car wash. The price was good as I was able to get a employee price. Thanks to the help from the sales manager.

sydney94

21 de nov. de 2010

From the time I met Joe I knew I made the right choice of dealerships. He was very knowlegeable about the Jeep I was interested in and made me feel very comfortable with the whole process. Exceptional service! Todd Macon worked extra hard to get me the best financing and payment plan I preferred. I will definitely have all my service needs done at Glenbrook Dodge. Thanks all for an enjoyable experience!

froggn

16 de nov. de 2010

Both Steve and Todd were very knowledgeable and extremely helpful. I had to return a few times to complete the service of parts I ordered. The service department was fast and very neat. I feel the price was a bit high but so is everything in this economy. Thank you to everyone for their help.

StacyT

16 de nov. de 2010

I was just in the process of starting to look for a car. Raul was friendly and professional. From test drive to signing the final papers, I have no complaints. He listened to what I was looking for and helped me find the perfect car. They worked with me on my trade and made me a deal I couldn't say no to. I will definitely go there again the next time I am looking for a car!

Amberleigh02

15 de nov. de 2010

I was very happy with Glenbrook Dodge & Joe! the engine blew in my car and I needed a car asap and Joe came to the rescue helping me in every way. also big thanks to Matt and the finance guys who got me a Great price, easy monthly payments and getting me approved all on my own! would recommend to everyone and plan to go back for my next car!

stevendmatthews

14 de nov. de 2010

Sarah Matthews helped me start the process (by phone) of choosing a new Dodge Ram 4 months before I actually decided. She was very attentive, asked pertinent questions and stayed in touch regularly! Chris Matthews followed up when I visited in person by letting me experience a new Ram on a Sunday!!! He informed me when he found out that my favorite color (hunter green) was now available (the day following my visit). This was the deciding factor to order my truck. He kept me informed when the order was picked up, being built, painted, shipped by train from Mexico and then by truck to Ft. Wayne. He made sure I chose all the accessories I needed and was very accommodating when I was limited on time/days to come pick up my truck. He was very patient as he explained all the new features and spent 2 1/2 hours total with me on pick up day. John Kinney was very punctual in getting all the paperwork prepared and patient while I looked over my new vehicle. All 3 were very pleasant whenever I contacted them and when I arrived at the dealership in person. It was a very enjoyable and satisfying experience!!!!

wyattsmommy

10 de nov. de 2010

I placed an online inquiry for the trade value of my 2003 Dodge Neon. Later that evening I received a phone call from John Kinney. I explained that my husband and I had very little hope for financing because of all of the rejection we had received due to AWFUL credit. John took all of our information and informed me that I would receive a call the next morning, which I did. He informed me that we were "miracle financed"! I lost it! My husband and I made the hour drive up to make a deal. When we arrived at the dealership we were greeted immediately and asked if we were there to meet anyone in particular. We were lead in the direction of John Kinney. Then he got down to business. We sat down and went over exactly what kind of vehicle we were wanting and what kind of payments we knew we could afford. John knew the vehicle for us. Out rolls a 2008 Dodge Grand Caravan! We test drove, in the rain, and we were hooked! We sat back down and then John got to work with the manager and the bank. Got our payments in very good range of what we wanted, even with no money down and $2000 in trade! The van was detailed impeccably while we filled out the mountains of paper work. Only hitch we had, which was very minor and abruptly taken care of was, the payment amount that was signed and agreed upon was not the amount told to us by the guy back in finance. He adjusted it and that was done. Arrived at the lot at 5 pm and left with our dream van at 7:30 pm. This being my first experience buying a vehicle from a dealership, I can't complain!! Thanks Glenbrook Dodge!

day0719

10 de nov. de 2010

I purchesed a 2011 Jeep Grand Cherokee from Glenbrook Jeep. I initially searched for a new vehicle through the Sam's Club Auto Buying Program. Glenbrook Jeep is a partner of the program. They were helpful and friendly and offered a no hassle buying experience. I also feel that they treated me fairly on my trade in vehicle. Overall it was a great experience at a great dealership.

jmussfam

9 de nov. de 2010

Jacob was very friendly. He answered all my questions. He was very nice on his follow-up call. In the past, I've had dealers be very pushy. I thought the truck I was looking at was priced a bit high for the shape it was in, but I would think about calling Jacob when I'm looking for a car again.

seabee62

5 de nov. de 2010

We keep going back because of the great deals and awesome sales and finance people. Also don't want to forget the terrific assistance we received in the service department! Rob went above and beyond to help us out and we appriciate everyone's professionalism. I'll continue to keep referring my family and friends to this place. It's easy to find under the huge American Flag. Coming from a Veteran it's nice to know there is still a place where they respect "The American Way" of doing business.

Journeycustomer10

4 de nov. de 2010

Jeff Beam was very thorough and to the point when explaining features of the vehicles my fiance and I were looking to purchase. He even made some great recommendations of other vehicles to check out and test drive, which we ended up purchasing a Dodge Journey, when we were originally looking at other options. We are so happy to have the Dodge Journey and all the features and storage space it offers! The staff was very friendly even when we were there until midnight finishing out the rest of the paperwork and I definitely felt like they took the time to listen to our wants and expectations when it came time to purchasing our new vehicle. I would recommend this dealership to my friends and family.

boilerado

3 de nov. de 2010

Overall I had an exceptional experience. Steve found just the minivan I was looking for. He was extremly knowledgeable and professional in explaining all of the features and options the vehicle had to offer. I would highly recommend Glenbrook to all of my friends and family and will be calling Steve the next time I buy a car.

courtney20

27 de oct. de 2010

I went to Glenbrook Dodge to get a used 2007 Pontiac G6 and they worked with me and got me to the price I was looking for. They were so friendly and made my first time buying a car very enjoyable. I would definately recommend this dealership to anyone out there looking for a car at a good afforable price. I will definately be getting more cars from them in the future.

wjabshier

25 de oct. de 2010

Everyone in the dealership was very courtesy & friendly. They took care of us quickly as well as efficiently. They offered to install a dvd player with our purchase. We also test drove several vehicles and that was very helpful. We got what we were looking for and will definitely return when we are looking for another vehicle.

wasabuyer

23 de oct. de 2010

What Crooks, Cody Glenbrook Dodge's sales person and there honest?? sales manager which his name I forgot try to get you to do a deal with a credit card deposit and then change the deal at the close of the sale, because they think they have you baited for the sale so they try to get more money or they change the deal right before the closing so you get less Please beware they are typical car sales crooks

haeveringham

18 de oct. de 2010

Joe was a super salesmen. He helped us find the best value for our money in our new van. He made the whole family feel right at home with a few perks from the dealership like popcorn, pop, cartoons and basketball. Joe was and continues to be on top of servicing us with a few details that needed to be taken care of with our van such as car mats, DVD player, and a missing hanger. Overall we got a great van for a great price, and we will in the future come to Joe first for our car needs.I'd also like to add all the other sales-guys, and the sales manager were very helpful in getting us a good loan for the payments we wanted, and making us feel at home while we waited for the details and paperwork with our 4 children.Glenbrook Dodge is second to none! Thanks Joe

clmorgan

16 de oct. de 2010

With in a week after purchasing a vehicle from them the smart key quit working and the jest of there reply was you bought it as is. I had to spend $437.34 for towing and to get a new key for this vehicle.They also didn't get us the paper work to resatuer this van till the last day before it was due.They would be the last dealership I would ever go back to.

CWelbaum

14 de oct. de 2010

Steve Knuth was our Sales Person and was extremely helpful and did not pressure us for this sale - this is what we prefer and find helpful. We had noticed our truck on the internet and overall Steve has been an excellent sales person from beginning till the end on Monday when we picked our 1999 Dodge Dakota. Thanks to all who assisted us on Saturday/Monday.

sagard1970

13 de oct. de 2010

Mike Spitler really went above and beyond to take care of my vehicle needs. We had been talking for approximately two months on different options I had with my leased vehicle. I was in a leased Dodge Dakota truck in which I was almost 35000 miles over the original contracted miles. Mike stuck with me when we hit many roadblocks along the way of trying to trade this truck off. We finally were able to make it happen and I truly appreciate Mike's time and patience with this transaction.

brentb

9 de oct. de 2010

I'm absolutely loving the new ride-- I know it took some extra effort to get a " black beauty "! There was a problem with a interior stain that was corrected soon after I called about it. The entire staff was great! My last vehicle lasted for almost eleven years-- hope I'm as fortunate with this one!

Ej421

7 de oct. de 2010

My business car lease was expiring on 9-27-10. I test drove a new Jeep Grand Cherokee.I was impressed with the performance, options and upgrades to the 2011 Grand Cherokee.I decided on the color I wanted and the Dodge Boys delivered. Ryan worked out the rightpayment plan and Steve really knew his product and helped me get into the right vehicle formy budget and my business needs. Hat's off to the guys at Glenbrook! They really made the carbuying process enjoyable.

DrBombay

6 de oct. de 2010

John was very attentive and helpful with the whole process of buying our new vehicle. He took the time to explain all of the features of the different models that we looked at on both visits. He listened to what we had to say and tried to accommodate us in every possible way. The overall experience with this dealership was great. the reason the price was rated as good is because everybody would like to pay less than they do for any service or product. We feel that we got a very good deal for the vehicle we bought and are very happy with the value of the features of this vehicle. I would recommend both the dealership in general and John in particular to anybody I know that is looking for a new or used vehicle in the future. I am a returning customer to Dodge after driving a 2000 Durango for the last 10 years, and having little or no problems in those years with that vehicle. It is the reason that when I decided to look at pickup trucks that I first looked at Dodge. I firmly believe that Chrysler is far and away the leader in the auto industry when it comes to style and looks. The Chrysler 300 (new body style) is the most attractive car on the road, and Dodge has the sharpest looking trucks as well.sincerely,Paul S. Havers

steve and bev

6 de oct. de 2010

We had test driven vehicles at other dealerships and felt that Glenbrook Dodge was the most accommodating. They listened to our concerns and worked to make the deal appealing. I also feel that any problems I would have with my new Town and Country, they will make right. I have complete confidence in them. Although, Cody is somewhat new to the car business, he was professional and courteous. One would hope that seasoned car sales people could learn from him. He was persistent when he needed to be and handled the sale without overbearing pressure. Casey was extremely accommodating, friendly and professional, clearly wanting our business.

mherz

5 de oct. de 2010

I recently had my oil changed at Glenbrook Dodge. Rob Karr was my service guy and he did a great job! I got there a few minutes late for my appointment but he got me in right away. I was only coming in for an oil change but he pointed out some other services that I needed and he was still able to get me out of there within 1 hr-he even washed my car free of charge! I felt Rob Karr and the service team and Glenbrook Dodge did a great job and I will definitely be back again!

pmaier58

5 de oct. de 2010

I recently came in for service, Mike Fudge was extremely knowledgeable and helped me to understand everything(I,m woman over 60) I was greatful. This is also the first dealership, that the service manager(Dan Bailey), actually came out and talked to me about my car, WHAT AN EXPERIENCE!!! I WILL CERTIANLY BRING ALL MY VEHICLES THERE AND TELL ALL MY FRIENDS AND NEIGHBORS!! Thanks!!!!

MaximusK9

1 de oct. de 2010

I would have to say I would not reccomend this dealership to anyone, sales tactics are very shady. We stopped in looking for a vehicle for our son, but found something for ourselves instead. When we stopped back to test drive and get more information was treated fairly, and given the car for the test drive as our salesman finished with another customer. After getting back from test drive we made an offer about 1500 dollars lower than price quoted on lot, he then came back and said there had been a mistake about the price quote and it was auctually several thousand dollars above the original. We talked about this and made another offer which was accepted we then left to secure our own financing, which they do not appreciate, and returned. Upon our return our salesman once again busy with other customers worked us in between hurridly. After getting all paperwork done, was told we had to sign a disclaimer saying we knew of the transport damage that had been fixed, this was all new as we were led to belive that it was an liquidated vehicle not a damaged one. Was also promised that we would receive a call from salesman or service department as to when parts would be in to fix some cosmetic concerns with the vehicle. After leaving SEVERAL hours later we went to the website to copy the picture to be able to show car off and to our surprise the car was listed below our final offer and below what we was told the dealership bought the car for and was completely unrealistic when we were making our offers, STRIKE ONE! As we waited for our call the next morning which we never received STRIKE TWO! After getting tired of this my wife called to see what was going on and was advised this was our salesman day off, and no one else knew what was going on and even the 5star manager that had been driving the car had no idea about the cosmetic repairs that he said they were waiting on parts the night before STRIKE THREE! Not satisfied with this my wife called the sales manager Ryan for some answers was told that third party prices all vehicles on their website they don't know whats on there, and would check on the scheduled service and call me right back as of 230pm 5hrs later no call back and would not take my calls. STRIKE FOUR! Upset my wife called to speak to general manager guess what his day off to! asked to speak with someone higher there isn't anyone?? Was given his assistant Casey?? Explained all problems to him he did offer to give us the difference between agreed to price and web price (nice gesture) but this still wasnt fair as we had started with an inflated figure in negotiations so he offered $100 dollars or a years worth of oil changes to make up for trouble, we liked car so reluctantly accepted this offer to just be done with it. The next night we stopped up to pick up check and guess what not even the full amount promised. STRIKE FIVE!! Three days later no calls on when service is scheduled wont take calls either. STRIKE SIX!!! I Can Not Reccomend this dealership because of these business practices!!!!! **Update**After posting the above review the general manager M. McKibben called us to see what the problem seemed to be as to why we were so disatisfied. We explained all of the above to him and he explained to us that the internet price was a "traffic generating price" and not necessarily to sold at that price?? As all of the non returned calls had no idea and would look into it. A week later no one had any idea about the repairs that was to be made and and could get parts ordered if we would like we declined and took it to another service center that had parts next day and repaired. Mr. McKibben did try to be helpful but just didn't see what we were having so much trouble with. I did promise to update this review to show that the dealership was trying to work with us and they did but i can not upgrade the original ratings because that would be a diservice to any other consumers considering visiting this dealership because if the original customer service offered in our initial visit and buying experience. Mr. McKibben was helpful but maybe he should see what is happening on his sales floor, or maybe he already knows.

jasonhefty

1 de oct. de 2010

I am a very difficult buyer and Steve worked for a couple hours to get us to a happy medium. Oveall I am very pleased with Steve Bufing and his persistance as it paid off and we got a wonderful new Jeep out of everything..This is the 2nd time in 4 and half years I have worked with Steve and both times he has come out being a very great salesman with great understanding for what I am looking for and want as a customer.

futus

29 de sep. de 2010

Great experience buying new car.Simple,quick,honest and hassle free.John Kinney told me they would beat any deal and they did.There was no back and forth dickering over prices.Plus it was done over the internet so I didn't waste my time.When I went to test drive I knew the price.Highly recommend Glenbrook Dodge and John Kinney!!!

mattfrendewey

21 de sep. de 2010

I worked with Cody to find a '09-'10 four door Jeep Wrangler.Throughout the experience, Cody was prompt, courteous, knowledgeable and most of all persistent without being pushy.Even though we couldn't find the vehicle I was looking for, Cody was by far the most professional salesperson I dealt with... I say this after speaking or meeting with more than a dozen dealerships throughout Michigan, Ohio and Indiana to find my Jeep.I gladly recommend Cody of Glen Brook Dodge, Chrysler and Jeep.

dfwp

18 de sep. de 2010

We've purchased or leased at least (3) cars from this dealer. Our most recent purchase (09/16/2010) was less tedious than I expected. Joe was the salesman and he was very personable, very relaxed - no pressure kind of approach. He could answer all of our questions about the vehicle and all of his answers checked out. Barry was the finance guy we worked with. We were sub-prime customers (not great credit)but they still found a way to work with us. As a matter of fact, the day AFTER we signed the deal on the car and drove it home, Joe called us to say that Barry was able to get better financing. If we could come back in, he could lower our monthly payments due to a better interest rate. Glenbrook Dodge didn't have to do that - they don't make any more by finding us a better deal, but the fact that they did is why I recommend them. Barry's work saved us $3,600.00! Definitely above and beyond the call of duty. If you are in the market for new or used cars, you need to seriously consider these guys.

rath65

26 de ago. de 2010

I purchased a 2009 Charger (used) from Glenbrook. My salesperson was helpful and made my experience great (not pushy). I had a couple issues that showed up after I purchased the vehicle. I contacted the E-Commerce Manager by email and he responded right away informing me to bring it in and they will take care of it. They know the meaning of customer service. My experience from sales to service is 5 out of 5..Thanks John, Chris and the great service department.Thumbs up to this dealership..

Watchdog

12 de jul. de 2007

On June 19, 2007 I went to Glenbrook Dodge Chrysler Jeep in search of a new car. I was directed to the office of Chris Cook. After sitting in Mr. Cook's office for an hour, he asked if I was interested in a Toyota Corolla. I told him I would consider it. He handed me the keys and told me to take it for a test drive. After test driving the car, I asked what else he had on the lot as I was really looking for a Civic or a Jetta. Mr. Cook began praising the Corolla's features, safety ratings, etc. I asked Mr. Cook if the car had ABS. He said yes. Side curtain airbags, yes. My mother was with me as she was co-signing the loan. She asked what the price was on the Corolla. Mr. Cook asked us to wait. And wait we did. 30-45 minutes later Mr. Cook approached us with a paper that had 2 numbers on it. The top number we were told was the list price of the car ($20,988). The bottom number ($18,988) we were told was our price after a $2000 rebate. I asked if this price included tax, title, fees, etc. Mr. Cook told us he would be right back, and that he was checking with the sales manager, Ajesh (sp?) Mr. Cook returned to the office 3 times without having the answer and each time I asked him to go get an answer. Finally Ajesh came into the office. He told us the numbers on the paper included all tax, titles, and fees. He said that was the total loan amount after my trade-in and the payoff for that trade-in had been applied. At this time it was close to 9p.m. We had been there since 5p.m and had only been permitted to drive or even look at one car despite our repeated requests. Under duress, we agreed to the Corolla. The next day I took the car for a general inspection. Upon inspecting the car, the technician informed me the car did NOT have ABS or side air-bags as I was told. In addition to that, I was having a hard time comfortably driving the vehicle. With these 2 issues, I called the dealership. Mr. Cook transferred me to Yursi, the first salesman I had talked to on the phone. I told him I was coming in on 7/6/07 to see what we could do because I was in an immense amount of pain in driving the car. Yursi told me not to come in, that they didn't have anything on the lot that would be suiting to my needs. He then proceeded to tell me, Sweetheart, you are driving a free car. All financing attempts have been stopped, you don't have a payment due, and this car is free so enjoy it! I will call you when something comes in but until then you are driving a free car! Monday I received a call from Mr. Cook, the initial salesman who we had dealt with. He asked if I would be interested in a Hyundai Sonata. I researched the car and told him I was. Upon returning to the dealership, Mr. Cook asked how I liked it. I told him I loved the room, the ride, everything except the gas mileage. I asked if they had a 4-cyl model (I knew they did, I had looked it up earlier that day). Mr. Cook danced around saying well, that will only get 2mpg more than the V6, etc. He proceeded to tell me that they just wanted to do a property swap. The Sonata for the Corolla. No changes to anything. I told him absolutely not. I told him I wanted the paperwork corrected with the correct loan totals that I had been given, especially if they were going to only give me the choice of one alternate vehicle that had more miles, etc. They have sold me a car that is unsafe for me to transport my children in, they have made me wait and wait and wait while they attended auctions (or so Yursi claimed) trying to find me a car, they gave me ONE option to trade into, and when I requested to talk with the owner, I was again given the treatment of being talked down to, being told I have no other options, being ganged up on by management, and, like before, being stressed into purchasing a car that either isn't the car I want or does not have financing agreeable to me.