JerryHappyCarStoreFan

4 de nov. de 2016

I have taken my Sonata in for service for over 3 years. Excellent department -- Professional and helpful. Yesterday, I was looking around and came home with a 2017 Tucson Sport Ultimate with a lot of "bells and whistles." Purchasing at this dealership was one of the easier experiences I've had in purchasing a car. No pressure. Fair and helpful advice. Upfront all the way. Everyone, no matter his/her function was helpful and wanted to please me. There was a slight miscommunication during the final stage of purchase, but it was remedied immediately to my satisfaction. I can't recommend the "happy car store" enough. One suggestion for improvement: Update your staff names and pictures so everyone is represented and can be credited for their good work!!

msharris48

27 de oct. de 2016

This is my second Veloster I love this car first one took me on a trip to Florida $125 in gas down had a full tank when I got there 44 miles to the gallon and you can load that baby up if you need to...holds good on the highway semi's not a problem and it looks like a Porsche ..happy happy happy I love a sporty car and this one fits the bill (55357)(56842)

elnift

27 de oct. de 2016

Great service, helpful and friendly people. More than willing to drive an hour away from home just to get service done here. I'm a repeat customer and would highly recommend this dealership.

29smcr

22 de oct. de 2016

They took very good care of me. Would recommend this dealer. They worked hard to make sure I had everything I needed and requested from my purchase-returning customer

joanne.tadeo21

22 de oct. de 2016

Coming here is enjoyable and informative at the same time the salesperson makes me feel comfortable atheism the same time I'm being sold a car.

mariagaw

21 de oct. de 2016

Wonderful, amazing, best experience at a dealership I have ever had. I will tell everyone I know of my experience and send anyone looking for a vehicle to the Coldwater location

elnift

18 de oct. de 2016

DeAndre and Matt both helped us get what we wanted and at a price we could live with. We started with DeAndre and finished with Matt. Both were helpful and got us what we wanted. :)

rivy2000

18 de oct. de 2016

I was told to put $500 to hold the car while I went to have a dialysis treatment. When I returned 4 hours later for my deposit , the dealership said my $500 wasn't refundable. Crooks!

jsmith1855

16 de oct. de 2016

I HAD THE OPPORTUNITY TO DEAL WITH NUMEROUS "TEAM MEMBERS" WHO WERE INTRODUCED TO ME BY MATT MCKIBBEN AND EVERYONE WAS POLITE, COURTEOUS, KNOWLEDGEABLE AND VERY HELPFUL FROM THE SALES DEPT TO THE SERVICE AND FINANCE DEPARTMENTS.

mbruick

14 de oct. de 2016

The "happy car store", with MANY unhappy customers! Do not purchase from these scammers and liars. I used to be a loyal customer but have been treated poorly. Myself and several friends have been scammed from here. I have contacted the BBB with more details but take your money elsewhere! Many promises unkept.

don.e.eilers

14 de oct. de 2016

Dakota Bailey was an excellent salesman to work with. We love our new Sonata. All issues with the new car were quickly resolved to our complete satisfaction.

bstirlen

14 de oct. de 2016

Glenbrook Hyundai has always been a good dealership to work with. The service department has been very accomodating when I have been there for service.

tammieehrman

13 de oct. de 2016

We had a good experience and would choose Dakota for our next car purchase. He is the reason we came back this time when my lease was up

michael.fransen

6 de oct. de 2016

Dakota was my sales person. He was extremely good at his job and very professional. I would hope this review gets him recognized for all his efforts. As I would but another car from him in a heartbeat.

sbice823

6 de oct. de 2016

I have had a great experience with Glenbrook Hyundai. This is our 3rd vehicle purchased with this dealership, and would recommend to any of my friends, or family.

cujoandsusie

5 de oct. de 2016

Very happy with the buying experience. Our Salesman Dan was very helpful. He showed us alot of different cars and was very knowledgeable about each one.

brandyncharlie2009

30 de sep. de 2016

I would recommend Glenbrook Hyundai to another family and friend. The staff was very friendly with us. The car was in excellent shape and we love it. I would definitely go back and get another vehicle from them!

jkvr

29 de sep. de 2016

Good product, good service. Vehicle was on your lot and was exactly what I was looking for. Will return for normal maintenance and service. Good job.

Dave S

22 de sep. de 2016

This is the third Hyundai we have leased and have always been very satisfied until now. We leased our 2015 Elantra on Sept 29, 2014 which now has 18,000 miles on it while we were living in Florida. This week all of a sudden the passenger side in the front seat area floor became soaked with water from under the dashboard. Thee next day, the drivers side seat height adjustment lever shattered, so I called Glenbrook and talked to service, and imagine my surprise to be told that it was not covered! I was told that I will have to pay for all repairs out of my pocket. What Warranty I ask? Certainly wouldn!t want to have anything major where I would be footing the entire bill! The service rep that I talked with said if the lever would just be cracked it would be covered, but they had no way of knowing if we dropped something on it and broke it, give me a break like we were loading concrete blocks thru the drivers door! We are both in our late 60's and we are the only people who drive this car, so we know it just broke while she was raising the seat, she is 5 foot tall and barely weighs 100 lbs, so I don't think she abused it. Anytime that we had Any issues while living in Florida on any one of or leased vehicles Lakeland Hyundai took Great Care of all our concerns, and I highly recommend them. Glenbrook, however no way the totally blew me off with a lame excuse that they would have to pay for the repairs, who cares? That's what warranties are for. By the way about 2 hours later I received a phone call from another person there asking if I was taken care of. I explained everything to him, and he said he would see what he could do, and then he would call me back. Guess what, yep I'm still waiting! I have read their reviews, and now I am convinced that the only reviews that get added are the good ones. Well this one is going to Corperate Hyundai also, and I think it's time to go back to General Motors to this type of treatment !

athequipment

22 de sep. de 2016

Everything was very pleasant. Ryan did a great job of making us feel like he wanted to help us in anyway possible, It was enjoyable.

ty_sorg

17 de sep. de 2016

I am satisfied with my purchase. Dakota Bailey is the man and feel he should be the back to back salesman of the year. Andre is a great finance guy but I think he should expand his lunch sandwich selection. There are more places to get a sandwich other than subway.

Mia89

17 de sep. de 2016

I'm just frustrated because I paid extra for some "gold" package which included a whole car vacuum but when I went to go home I saw there were still crumbs along the back seat and that the floor mats hadn't been touched but I'd waited so long that I just left without saying anything. I had to go back in because my car said I needed an oil change after just having one and they quickly reset the engine message but were busy again and just looked annoyed n said they'd already vacuumed it when I mentioned the lack of cleaning. The new receptionist was super kind and nice but the guy's on the crew were anything but helpful.

Edge

16 de sep. de 2016

Purchasing a used vehicle from Glenbrook Hyundai The Happy Car Store was not what I had planned for that particular evening on that day of the sale. I was not happy nor was I excited to have acquired a vehicle in such an awful manner.I was very shaken up after going through the process of accepting a raw deal for a used automobile after being introduced to such a stressful environment, which almost seemed hostile. It felt like the salesmen made sure that I had no room to maneuver and no air to breathe, as if there wasnt any realistic way of escaping the inevitability of being dismayed.When I left the building with a brand new, used car, I couldnt believe how exhausted Ive become.The feelings that were going through my mind during the entire ordeal were nervousness, agitation, and frustration.I will never make another purchase from this facility and/or any of its affiliates.

cidftwayne

9 de sep. de 2016

I would have preferred the 17" wheels on the SE and Eco vs the 19" on the Sport and Limited. While my car is new I would gladly exchange wheels with someone that would prefer the 19".

akreie

8 de sep. de 2016

Your website is glitchy, your salesman is unpersonable, and your financial person could have given a better payment option meeting my needs in a shorter time period.

ken.schmiesing

8 de sep. de 2016

Good experience, we arrived and were greeted in short fashion. They were timely in preparing an offer for our trade-in vehicle. We felt somewhat pressured to take the extra extended warranty from the finance officer.

rcaps30

8 de sep. de 2016

We are very happy that we bought a Hyundai ELANTRA from Glenbrook Hyundai. All sales transactions were professionally done. We will certainly recommend this dealerships to our friends.

nobleff517

8 de sep. de 2016

Bought 2 cars staff is cool to deal with....wish i bought the turbo veloster instead of base cause this car is bad $ss lol great time their! Will come back in bout 4 or 5 years so Matt! You best still be their!

Tishie and Kenny White

1 de sep. de 2016

Our experience with Glenbrook Hyundai was like no other customer service experience EVER! Dan Killion was AWESOME in explaining ane showing the details of the car inside and out. He was very nice and professional in his approach and was not pushy nor did he come across as just wanting to sale a car to benefit his own pocket. Sean was also very AWESOME. Before running our credit he made sure he listen to what our issues were and where we were at with the car we currently owned. He did everything within his POWER to get us into the car we wanted and didn't sugarcoat anything. Andre (Finance Manger) SEALED THE DEAL, with his open and honest approach. Hands down the experience was a DELIGHTFUL TREAT LIKE NO OTHER. Service Dept was also very friendly and professional. Best customer service experience all the way around. It's nice to know in this day and age that there are still good people in the world that care regardless of your status, age, or race. We tip our hat to everyone at Glenbrook Hyundai. We will continue to be grateful for the experience. JOB WELL DONE!!!!

ebernard

31 de ago. de 2016

This is the 2nd time I've leased from Glenbrook Hyundai and am very pleased! Dakota Bailey is a great salesperson to work with and I would highly recommend him!

TC

28 de ago. de 2016

I have not been to their lot yet but all my interactions so far have been great. They have been very prompt and professional when answering any questions I have had about the car I am interested in. I will be going in this coming week to hopefully purchase this vehicle.

jeffanddebbie2016

25 de ago. de 2016

As I said Daniel was amazing! He was knowledgable gave us straight forward answers met our needs was never pushy. Best salesperson I have dealt with in years. He continues to respond now even over a week later with any issues or questions!

navseal56

23 de ago. de 2016

a great experience would buy another car there again have bought 3 there now and this will be the fourth one that I have bought from there.

dorrydo_99

23 de ago. de 2016

So far so good. I trust there will be NO problems with the transmission and heater.. Dakota is an awesome salesman. He gave me all the information I needed by email to make my decision.

klappal

20 de ago. de 2016

Dan was great, and worked with us to get the vehicle we wanted at the price we could afford.This is the third Hyundai vehicle that we have gotten at Glenbrook Hyundai, and we regularly bring then in for their routine service. The service department is also great, and takes care of our vehicles quickly and thoroughly.

jdmiller58

20 de ago. de 2016

Same customer experience that can be expected at every dealership. Sell the car and get the customer out the door as soon as possible. Service department has a better reputation for dealing with customers although they upsell services to much for my taste.

kentfishel

19 de ago. de 2016

I appreciated the sales person and manager with their concern and help for me to purchase the right car. II would definitely recommend my sales person to any friends who are looking to buy a car.

logan_schilling

18 de ago. de 2016

I had a fairly good experience, however we did encounter a quite rude "manager" towards the end of the process. We questioned the "drop off fee" of $400, the finance person then called in the manager to discuss it with us . . . he was certainly unprofessional.

Vick

17 de ago. de 2016

The experience that I had received from Glenbrook Hyundai was quite different from any other dealership that I had ever visited in the past. I hope, I never have to go through that again. PHEW!

sbaysingerrn

11 de ago. de 2016

Perfect car buying experience. I would definitely recommend to anyone looking to purchase a vehicle. The customer service is outstanding. I've purchased 2 vehicles from Glenbrook Hyundai in the past 6 months and have no complaints. When it's time to purchase another, I'll be back for sure.

brookenicole1923

24 de jul. de 2016

This was a nice place to get a vehicle. They helped me with any problems I had and solved it. Thanks for all your help!

carrie_stuckey03

5 de jul. de 2016

I may be an easy buyer, as I fell in love with the Elantra right away. I would recommend Glenbrook Hyundai to my family and friends as they understood what I was looking for and did not try and upsell me and kept me exactly where I wanted to be. They were very efficient also which was important to me since I had little time to spare.

carly.miller

30 de jun. de 2016

Had an awesome experience! Dakota was honest, informative, professional, and even fun! Will return to him with any car buying in the future! Love my new Elantra!

hunteth1

30 de jun. de 2016

Kevin Morgan was pleasant to work with and we will do business with Glenbrook Hyundai again. Everyone was excited as we were in getting our new vehicle!

jimandsandie

25 de jun. de 2016

Outstanding service and courtesy from both Shane and Jonathan.Thank you both for your Professional style We. were very happy with our dealings and interactions with both of these great sales associates . James Anderson

Mari

16 de jun. de 2016

While on a multiple stop shopping day, my 2012 Sante Fe wouldn't start in the parking lot of a store. My sis-in-law & I were stumped and had that "oh crap" moment. I had full power to everything, but the dash would blink like crazy and the check engine, oil & battery lights went on. Now what? Called my bro-in-law and he came out to jump the battery. Nothing. I had the car towed to Glenbrook Hyundai. When I told the guy (sorry, I can't remember your name, but you've worked here at least 4 years) at the service department what was going on he just looked at me and said, "let me try something". His hunch was correct...the anti-theft device was in good working order! I had used the spare set of keys that day that had 2 key fobs on them. Not knowing how this system really works, I inadvertently set off the system which I couldn't hear because my horn was not working. Well, he got my car started again and replaced the fuse for the horn (that I kept forgetting to do prior) for me all out the of kindness of his heart! My shopping day was saved and I had no bill for a repair!! A BIG thank you!! My Sante Fe has been a great vehicle and service at The Happy Car Store has been awesome these last four years!

jimhawthorne

13 de jun. de 2016

Best experience ever at a dealership anywhere! Talked by phone first, had vehicles of interest and features lined up for review when I arrived during my lunch time. Came back after work, picked up the 2016 Genesis to drive home to assure my mother in law would have easy entry and exit ability. Called back to the dealership and asked to have all paperwork ready to sign for I do not desire being there for hours. Everything was ready and in about an hour...the trade in was done and we left with the Genesis as buyers thrilled with a great experience as well as an incredible car.

Barry64

8 de jun. de 2016

I was there to have a window motor put on my 2009 started talking to Dakota and next thing I know he was off working his magic to get me into a new one

frante01

8 de jun. de 2016

The customer services was very good and so was my salesman. He worked with us to get the price I needed and car that I wanted. He tried very hard to get everything I wanted.

jrflores95

5 de jun. de 2016

Many thanks to DeAndre Garcia for his assistance in purchasing my new Elantra. This is my second purchase from him and he has been very professional each time.

cgraf164

26 de may. de 2016

Had good customer service and knowledgeable salesperson and finance person. Would and have recommended this dealership and vehicle. Good price and value for the vehicle.

Barry64

25 de may. de 2016

I was very happy with my visit was there to have some work done on my 2009 Elantra got to talking to Dakota and the next thing I know he was off working his magic on getting me a new Elantra everyone did a great job working there magic so I could get my new car thank you all very much

sherotts486

22 de may. de 2016

Good Job. This is our second Elantra from Glenbrook. We were as impressed this experience as we were the last. That's the reason we returned.

diehl202

12 de may. de 2016

I had such a great experience!! Everyone was so friendly and knowledgeable. They took care of the situation I was in and made me feel at ease. I would highly recommend this dealership!

plb2013

10 de may. de 2016

This place is a joke. I was first told I was approved for a loan - keys in hand and ready to leave when the finance guy comes back and says, sorry you can't take the car.Then a few days later we are told to come back, everything is finalized. Again ... More problems. Payment was too high - way over our budget. Walked out upset again!!! They call back and promised it was all taken care of - no more issues. With hesitation, we go back and get our car.Three weeks later I'm getting a text from Eddie, the sales manager saying to call or they will come repo the vehicle!! Another problem with the loan! I called the bank myself this time and was told that Glenbrook Hyundai told them that the vehicle I was purchasing had 75,000 miles LESS than what it actually had!! The terms of the loan needed to be changed and now my payment was going to be $450 per month for a car with 97,000 miles on it.They got their vehicle back!!! Oh - almost forgot to mention that when we got the vehicle home - it had NO OIL in it!!

toaster072515

9 de may. de 2016

Glenbrook Hyundai is a well oiled machine that gets you what you need,when you need it. On the rare occasion that I need to leave my Hyundai at the shop, they always have something there for me to drive if needed. The Shop Guys (and Gals) are all very professional and have excellent customer service. Justin Stump is always good at explaining all questions you may have about your vehicle. DeAndre Garcia makes you feel like a dear friend and always has a professional appearance and manner putting you at ease during the car buying experience. Making sure that you understand everything about your new car before leaving the dealership. The ladies in the office are always nice, and efficient, allowing you to get on with your day. The GM's are great and very considerate of your budgetary needs as they would a family member. Thank you all! Tracie (Derbyshire) Osterman 5x Hyundai Owner! 6x in a few more months!

smith11428

9 de may. de 2016

The 2016 Sonata Hybrid is an excellent vehicle with many nice features in the standard unit. The ride is excellent and the hybrid operation is very smooth and undetectable. I would have liked to have the standard radio from the Sonata SE which offers Android Auto and the rearview mirror with a compass. Thanks again!

cphilpot1

5 de may. de 2016

Dealership was great and the service I receive from Dakota was awesome. Will let anyone in need of a car to go here and work with Dakota. He was awesome in finding the right car with everything I wanted !

anna0

4 de may. de 2016

Delightful service and people, everyone was extremely friendly! No pressure while I was in there like at other car dealerships. Prices were great! I will most defienetly be coming back

gemonteith

3 de may. de 2016

We enjoyed working with Dakota Bailey on finalizing our new Santa Fe Sport. He reviewed our complete car system and the features of our Santa Fe Sport with the Premium and Tech Packages. There was a lot of things to cover on this review and Dakota clearly went through all of them. The Tech package in itself was really complete. Overall we were really satisfied with his introduction to our new car. Thanks so much for the time he took with us. One thing that I really appreciate was when he was closing all our papers he asked if I was ever a member of the armed forces. I said that was almost 50 years ago and he said that it didn't matter when. There would be a $500. credit for past service personnel. That was great and I sent him a copy of my Honorable Discharge from the US Army. Thanks so much for you detail in going through all the paperwork as well.

jfrance9

3 de may. de 2016

Chris, Lois and Jeremy did a great job in help us secure a 2017 Elantra with a tech package that we discovered we really wanted after leasing an Elantra a few weeks prior that did not have that package. Chris located one we wanted and had it all ready with the paper work in order so the process went very fast. We appreciated all they did to help us get the car we really wanted. Thank you!

surveykaos

23 de abr. de 2016

Very helpful staff, friendly with great service. Not pushy, they listened to what we were looking for and matched us to the right car right away.

ctseaman21

22 de abr. de 2016

Extremely helpful, anything you need they can assist you with. Very good at explaining the features in the car and the manual. Clearly explained how long until I need to get the car in for maintenance. Lastly, had my car fresh, filled up, and ready to go at pick up.

mmtowns67

21 de abr. de 2016

Excellent service. The staff was very knowledgeable with their products. Brian White was very professional in helping us with meeting our needs. Thank you very much.

bowhuntergirl2000

18 de abr. de 2016

The bad - Had to use service bathroom. Not clean at all. Urinal overflowed. Disgusting. Had to run my credit report twice. First time it was low which I questioned. (I know what my credit score is ) When we were leaving (not buying car) all of a sudden my credit score was great! The good - Joe was very helpful. Staff was very courteous. We love the car.

msorge4

12 de abr. de 2016

Our experience in purchasing our third Hyundai vehicle was very satisfying. The sales people and staff were very professional and a pleasure to work with.

njpassey14

10 de abr. de 2016

I made several visits with this dealership regarding the return of 2013 Genesis and leasing 2016. Each time, I was greeted with a very professional and helpful attitude. I am very satisfied with the customer relations and the lease of 2016 Genesis. Would recommend this dealership to Family/Friends.

Rebecca Garcia

10 de abr. de 2016

This was by far the BEST experience I've ever had buying a car. The staff was so accommodating and friendly with us, as we got to the dealership close to closing time. Everyone was nice and all very professional. Dakota was very quick with getting back with us and patient with our daughter. :) Chris worked with us on finding the perfect vehicle. He helped us find something close to our budget given we have recovering credit. Huge thank you to Justin J. for getting us through the paperwork quickly with a small child. Thank you guys so much! We love our new vehicle!

MS1DOTTIE

9 de abr. de 2016

For ease of buying a top quality vehicle I would highly recommend purchasing your next vehicle at Glenbrook Hyundai. Knowledgeable staff with quality vehicles to for sale whether new or used.

Johnandjanelle69

6 de abr. de 2016

These guy don't give you a run around they helped me everyway they can I would recommend them to anyone thanks keep up the good work

Keith Beeching

3 de abr. de 2016

Made appt with nick i txt him 2 hrs before said he had to change it till next day. I told him i took off work to make appt. then he told me i wouldnt be able to buy vehicle anyway because of neg. equity. Should have told me that before he made appt. lousy customer service

cwoetting

31 de mar. de 2016

Bryan White and Chris Jasso did an amazing job. They got me into a great car. Made my Saturday afternoon trip to Fort Wayne worth while.

ulandhere

29 de mar. de 2016

The Customer Service proved was top notch. Felt as if I was in my own home. The Dealership was clean, the staff was friendly, supportive and informative.

atodd.storm

25 de mar. de 2016

I greatly enjoyed learning about my car. Everyone was very nice and extremely helpful! I bought the car knowing it was a great product and it was backed by a great warranty.

sarahanchar

11 de mar. de 2016

Great knowledge and very quick with the paperwork. Was during dinner time and bought us dinner while we waited. I hate buying a car and Dakota made my experience so great!!

DKOVERMYER

12 de feb. de 2016

Our new car is wonderful! We appreciate the VIP treatment at the dealership. I would recommend a new Equus or Genesis to anyone who use to buy American luxury cars, but no longer like the American luxury car products which are being produced. Our car is made with old time quality and has cutting edge technology. The fit and finish of the car is more than excellent. The ride quality and handling is unsurpassed! I drove all the available new car models before this purchase. In my search I only found one car comparable to this vehicle; Mercedes-Benz. After listening to numerous reviews on YouTube I finally selected the HYUNDAI Equus (From 2017 and on it will be known as the G90.) In fact, I ended up with a car as nice as the one with the front grill "star" for half the cost. I can only say, "My new car rides and handles like an S Class." Now for the dealership... let me say that my salesperson, the "Car Selling Grandma" - Lois Dennis - was thoughtful, knowledgeable, helpful, understanding, and one of the best car consultants I have ever had. And finally let me say that the dealership IS a happy place to visit. The sales manager, finance manager, and service manager all took time to introduce themselves to us. Everyone took very good care of us and made sure we have everything we needed. That included a snack and a soft drink. (And by the way, the restroom facilities were available and clean.) Thank you GLENBROOK HYUNDAI FORT WAYNE, Indiana for a "low key", no pressure, expedited sales experience. We are looking forward to visiting your newly renovated facility when we come for routine maintenance. Oh yes, I am also looking forward to occasionally taking advantage of the "valet auto service" that comes with my top of the line HYUNDAI. Anyone looking for a car company and dealership should experience the good experience waiting at GLENBROOK HYUNDAI.

OPENLANDER1

11 de feb. de 2016

Read the fine print before you sign anything. They changed the terms we worked out then the papers with the numbers we worked on dissapered.

M_HALL518

10 de feb. de 2016

We had a wonderful experience purchasing our new car! Dakota was very helpful, informative, and kind. He was also very patient with me while I tried to decide which vehicle I would like to buy. We will definitely recommend him to our family and friends!

KennethNiman

28 de ene. de 2016

Everytime we come into the dealership we are treated FriendlyAnd I love the popcorn And pop But we miss the bagels Bring back the bagels Lol

JAE9050

23 de ene. de 2016

I had a great experience at Glenbrook Hyundai. Brian White was very knowledgeable and helpful. They listened to my needs and worked with me to get us into the vehicle we were looking for at the right price.

PAT.FOSNAUGH

13 de ene. de 2016

I had a great experience here purchasing my first vehicle. I was treated with respect even though I'm young and I really appreciate that. It was a long day but I'm very happy with my new car!

TOM_PATRICK

10 de ene. de 2016

Chris, PaulPaul WebbGeneral ManagerMy wife and I owned a new 2011 Sonata bought from Glenbrook Hyundai. We end up purchasing a new Tucson several weeks ago.In the purchase we wanted to thing about the large money and giving up our Sonata.I feel that I was pushed into the buy and we did not receive what our Sonata is worthIn looking back we have been over charged in the trade.I am not happy with the purchase, in hope you will look into the matter.Thank You for your timeTom Patrick260.760.1990

SSHAIKH10

10 de ene. de 2016

I have been returning to this dealership for the last 8 years. They are very honest and wonderful to deal with. Hyundai has also got a great warranty and free roadside service with it. I cannot think of a better overall car and dealership.

Joe

2 de ene. de 2016

Vehicle was ready before promised time, even though additional work was done. Service adviser Rob always great to work with.

Jay

1 de ene. de 2016

The service department is very good about checking out everything that needs to be fixed or may be an issue. They are very organized and detail driven.

DSNYDER46725

30 de dic. de 2015

Great buying experience. Second new car purchased from The Happy Car Store. Hyundai cars are a joy to own and drive. A real affordable vehicle.

Virginia

29 de dic. de 2015

Service reps were extremely accomodating when I needed to change my original appointment and then gave me very prompt service when I showed up early for my revised appointment.

Suzanne

22 de dic. de 2015

From check in to leaving, they always treat you with friendliness and respect. Comfortable waiting room with free soda & popcorn.

Tim

21 de dic. de 2015

Service work done in a timely manner and at the quoted price. Even fixed a safety problem with the sub frameI didn't know I had at no cost to me.

"

20 de dic. de 2015

I was waiting for them to say, "I'm sorry , We can't fix your car today". " Check back with us next week". That didn't happen. I got to visit. Got my wife's car serviced. A dealer showed me some of the new models in the showroom. I look forward to my next visit.

JSGA914

16 de dic. de 2015

I started this process on line with K. Morgan - we went over what I wanted. He sent me a picture/video of the requested car which they had on their lot. When I went in, a 55 mile drive, K was not in but was greeted by D. Garcia took over. Hours later, I drove home. Glenbrook also doubled the warrantee on the powertrain.

2 cars and UnHappy

12 de dic. de 2015

Bought 2 cars same day, weren't Lot ready. BIG MISTAKE. Had to spend extra $2,300 to fix problems. Salesperson said "Your problem now".

Jeanette

9 de dic. de 2015

Service department Justin helped me set up my phone and blue link so I could use it took time and he was very nice. I had tire rotation etc and the car drove great Thank you

Beverle

9 de dic. de 2015

Appreciated a clean car, inside and out, after the service. Friendly and helpful associates. The facilities were clean, as was the restroom.

Kevin

8 de dic. de 2015

Short time spent on oil change. Also, the recommendations for your vehicle helps you stay informed and updated to your vehicles needs.

Mark

5 de dic. de 2015

I brought my Veracruz in for a recall appointment. Front valve cover and alt. replacement. Also, wanted my air bag checked and diagnosed, hoping that maybe under the high resistance clockspring recall. Changed back in 2014. So I had it checked for 99.99. Rob was the service manager Idealt with and was very good at what they would check and explaining what needed looked at or replaced after the inspection. SRS code reader showed high resistance clockspring failure again.

Lynda

4 de dic. de 2015

Promptness when just dropping in for a low tire pressure light. Actually inspected and found a nail in tire and was able to plug hole in a timely matter.

MARIANNET2

3 de dic. de 2015

My sales person was DeAndrea Garcia, he was a pleasure to work with, he took his time in explaining my options and everything about the car. I was thoroughly satisfied with Mr. Garcia.

Clark0040

3 de dic. de 2015

I purchased a 2012 hybrid with only 19000 miles. I hand nothing but problems. Over heating, electrical and now Bluetooth went out. The warranty went out on it but I purchased and exstendes warranty on it. The only thing that saved except for the Bluetooth. I have less than a 100,000 miles on it and they are going to change me $100.00 to repair it. So far I have over $500.00 to repair it. I have had other cars fords, Chevrolet and Chryslers and did not have the problem.I called the sales manager and he said trade it it. I said not why buy another car that will not hold up. I told him if I did it would be a chev or something else. He said have a good day and hung up on me. I will not ever take this car back to them for service or buy another car for Hyundai

Lee

2 de dic. de 2015

Work was performed quickly, and I was given a loaner car to drive while my car was being worked on.

BREANNA39

1 de dic. de 2015

My salesperson set a positive tone for my experience over the phone, and it continued at the dealership. He listened to my needs and goals and was very honest and straight forward. He made sure my needs were met. I was very satisfied with my experience.

CGR.REYNOLDS

1 de dic. de 2015

We are very happy with the car. DeAndre was very professional and we felt like our business mattered to him, that was something we were specifically looking for.

CHARLES.EARTLY

1 de dic. de 2015

Being my 3rd Elantra in the last 21 years, I had a great experience at the dealership. Dakota put me in the right vehicle for my needs, and provided all the information on my new car. I am extremely happy not only with the car itself, but the level of customer service Glenbrook Hyundai provides.

TERESAHARTPARENZAN

29 de nov. de 2015

I have a beautiful new Hyundai Elantra she is RED. I know the cops are going to be watching me but this old great grandma will not be getting run over by any raindeer this Christmas. My experience with Glenbrook Staff was wonderful. I was treated as thought I was their mother and they wanted me in the best can that suited me. A nice feeling for an older woman.

AMER.SAEED

28 de nov. de 2015

Amazing job of salesmanship; very candid and friendly environment; helped answer all my questions to make up my mind in purchasing a vehicle for my daughter.

Breanna

27 de nov. de 2015

I liked the straight forward approach of the sales staff. They made sure I was approved before showing me a vehicle, they listened to my needs and goals, and they delivered.

EMOS74

26 de nov. de 2015

Everything was perfect! I felt at ease. There was no pressure. It was such a joyful experience that I will be recommending my friends and family to purchase their next vehicle there!

RAZLFS2866

26 de nov. de 2015

Our experience was great with Dakota, follow up from initial chat questions on the credit amnesty program. They worked with me to get the vehicle we wanted and the payment we could afford and get us out of bad car, which was our main goal.

GMOM0301

25 de nov. de 2015

Lots of questions. I thought the salesman and manager where fine. And presented a great vehicle and great salesmanship. I really don't like this survey??????. They did a great job. My regular machanic said I was at a disadvantage going to buy a car as a female. So you tell me. Did I get a good deal ?

KLINES_08

17 de nov. de 2015

Excellent experience. Bryan was very helpful and got me set up with a car that had everything i needed and even a few features that i didn't need, but that i have come to really enjoy having.

JENIFRIEDT

17 de nov. de 2015

Bryan White was amazing! While other car dealerships let us test drive their vehicles as they played on their phones in the back seat, Bryan went over wverything. He didnt skip anything even though I was a woman. I never had to walk through the lot. He brought vehicles up to me and readied them for me to look at. He even helped keep my kids entertained through the whole process! I would highly recommend looking him up!We are in love with our new '16 Santa Fe!

BRITTANY_2590

13 de nov. de 2015

I had a wonderful experience with Glenbrook Hyundai. The staff was very friendly and extremely helpful. I will highly recommend this dealership to anyone looking to buy a car. Joe was a great salesperson to work with and was very knowledgable when explaining all the features Hyundai vehicles have to offer.

Ellen

13 de nov. de 2015

Customer service was excellent. I had questions after the work was completed and the bill was explained to me item by item, as it was a bit confusing.

BOBBYS44

10 de nov. de 2015

Dakota was a great salesman, very knowledgeable and professional throughout the whole buying process. My family is very satisfied with our sonata. Keep up the good work. Thank you

sibjr

5 de nov. de 2015

A very enjoyable experience with an excellent salesperson. Bryan White is an excellent representative of Hyundai and Glenbrook Hyundai. So much so I leased two vehicles from Glenbrook and Bryan White.

JMCGRATH821

4 de nov. de 2015

This is my third SONATA. WHEN I come in for service, everybody that I have worked with greets me. We have become friends over the years. I was disappointed that the 2012 hybrid Sonata did not hold its value at the end of the lease. However I am really pleased with the 2016 hybrids Sonata.

James

4 de nov. de 2015

Good service advisers and good mechanics. Rob and Justin make for a good experience. Repairs made on time and easy to schedule. Thanks guys.

Colleen

4 de nov. de 2015

Was done in a timely manner. Very courteous staff. Very comfortable place to wait. Was made aware of another recall that would be taken care of.

brettly31

31 de oct. de 2015

Had a great experience I admit it wasn't easy to find what would work for us but DAKOTA BAILEY did a awesome job he was on top of it everyday texting me calling me trying to find the best fit for me. It took a couple weeks but he found the car we needed and at a great deal. He did fib to us about our payments. But when we went to sign our payment was 40 cheaper than he said. So I cool with that. He was great.

Raymond

29 de oct. de 2015

Everything!! Especially how knowledgeable Rob was in helping me decide what actions should be taken care of asap. Really impressive that they swept out my husband's car since he is such a slob. Greatly appreciated and will recommend to all of my friends.

Jose

29 de oct. de 2015

Great communication. Just an overall great experience. I would highly recommend this place to my friends and family or anyone looking to buy a new car.

grannypam

28 de oct. de 2015

As before, we were considering a Ford Edge for our next vehicle and drove one and liked it. But I still needed to check out Hyundai as we would be trading in our Sonata and really liked the people at Glenbrook Hyundai. We met with Dakota because our previous salesman Ted was on vaca. First drove a nice Tucson. Liked it but it was small. So next came the Sante Fe, and we loved it. Price was good,features were great and it got a tad bit more mileage than the Edge. Can't wait for vacation in this ride! We'll miss the 40+ mpg of our 2011 Sonata,also a great car.

DUKEDIESEL8

27 de oct. de 2015

GOOD CAR ! Would highly recommend to my friends and family or any one else who wants a good dependable car with great looks and great gas mileage C!

Eunice

20 de oct. de 2015

The personnel were courteous, the service was quick and efficient, and the work was well done. I also appreciated the free soft drinks and popcorn available for customers. The customer service and the bright and inviting waiting room were the reasons I switched car brands. My former dealership had such dreary and uninviting lounges to wait in, that I was actually drawn to Hyundai by the pictures on their website. This was my first service visit and I was not disappointed. i look forward to returning for future needs.

Monte

20 de oct. de 2015

Easy in, easy out. Dealership personnel were very friendly and helpful. Met time commitments. Explained test results and bill. Shuttle driver (Dale) very responsive and friendly.

Arthur

17 de oct. de 2015

Courteous and prompt service. Very helpful and "not pushy". Much appreciated. I informed the gal who waited on me that I had to be on my way in an hour and after only a 35 minute wait, she said "Your car is ready!"

Shauna

17 de oct. de 2015

It was easy to make an appointment. Your staff is informative and caring. They answer questions and work very quickly and efficiently.

Isaac

15 de oct. de 2015

they swept and washed my car. they told me there were recalls without me asking. I was given a ride to school. they were kind and courteous.

STEWARTHAUSFAN

12 de oct. de 2015

Our salesman, sales manager and finance manager were great. Very informative on what could be financed before wasting time looking. Finance manager made recommendation that could save me in the long run.

CARRIEFIIG

7 de oct. de 2015

I'm glad I choice Glenbrook Hyundai, very nice people and all very helpful. We did already have a fuel pump issue but they were quick to fix it for me.

CSHEAR

1 de oct. de 2015

Dakota was friendly and knowledgeable. He is an excellent salesperson. I would buy a car from him any day. There should be more car salesmen like him, then they wouldn't have such a bad rep. Great personality.

RANDY.BRAUN.FR

30 de sep. de 2015

Very good people to work with! Happy an excited to have my new car. Spent time in helping complete paper work and to make sure I understood all agreements

ETTABOEHME

30 de sep. de 2015

Dakota Bailey was a great salesman for me. He knew all about the car, answered all of our questions but yet did not apply pressure to buy. He took us on a test drive and the car sold itself.

GARRYNARDONE

25 de sep. de 2015

We were pleased with our salesman, DeAndre Garcia. He listened to what we were looking for and did not try to persuade us in any way. Appreciate that he stayed late and found us a car that fit our needs and budget.

Janet

25 de sep. de 2015

friendly service, drivers to take us to stores,reataurants while we wait for repairs, free drinks and popcorn to snack on

ANDREWOHARA17

23 de sep. de 2015

Great group of people they were extremely helpful and easy to work with. Great dealership Dakota and EJ were fantastic. Thanks again!! Getting a new car is very entertaining but these guys were top notch.

Cynthia

23 de sep. de 2015

My salesperson Dakota Bailey was exceptional. Great personality and great to work with. I would definitely buy another car from him or recommend him to a friend or family

Shawn

23 de sep. de 2015

They really worked worked hard to make sure everything was great for us! That's why we have purchased our last 3 vehicles there.

Etta

23 de sep. de 2015

From the start, we liked our experience at the showroom. There was no pressure and when we found what we wanted, they were eager to help us in any way.

Carrie

23 de sep. de 2015

Everyone was very friendly and helpful with all my questions.Even after the loan was done and a better offer came in they called and we re-did the loan to help me.

MS1DOTTIE

22 de sep. de 2015

Dakota Bailey was very easy going and knowledgea; he fully understood what I was interested in buying and matched me with the right car. Great car buying experience, I would not hesitate recommending this dealership or Dakota to any of my family or friends.

Andy and Michele O'Hara

22 de sep. de 2015

We bought a 2016 Elantra off of Dakota Bailey. This guys is magnificent does not push you he gets you in a vehicle that will last you and take care of your needs. We are going to be looking at getting another car within the next year and highly recommend these guys especially Dakota. They don't treat you as a dollar sign the truly care about what you need and getting you a great vehicle. The experience of buying a car can be stressful and nerve racking but however they made it very comfortable. I also spoke with them leading up to meeting them for a test drive for a week and they gave me plenty of information and helped me understand what I would be looking for. Financing also did well with us as we finished up with them and they stuck around to prevent us from having to come back up a second night to buy the car. Thanks to all the people involved helping us get the car.

Alicia R

21 de sep. de 2015

Very friendly and great service! They did a great job explaining everything and making sure I was comfortable throughout the entire process. They followed up with me after my purchase to make sure I was still satisfied (of course I was). They were able to get me a good rate on my loan even though my credit is less than perfect. If you need a car go see Bryan White and the rest of the crew at Glenbrook Hyndai. You won't regret it!

Nancy

19 de sep. de 2015

Finished ahead of time. Service man very courteous and explained what was done. Called to let me know when repair was completed before the promised time.

Dorothy

16 de sep. de 2015

I took a friend there and they treated her well and found the right car for her to buy, she is very pleased

THOMPSCD2410

15 de sep. de 2015

I had a great experience with Hari and everyone at Glenbrook Hyundai. I love my new car and am excited to have fun driving it.

AMOS.HALL

12 de sep. de 2015

Over all contact with employees was phenomenal.Assistance was offered in all departments, refreshments were offered. The business manager and sales manager were very friendly,personable and professional.

ANB1255

9 de sep. de 2015

This is the the second time I purchased a car at this dealership and both times the sales manager was very aggressive and pressured me to accept the deal.

Tasco

2 de sep. de 2015

they met all my needs very helpful the service pros done a great job and took care of my needs

Rosemary

1 de sep. de 2015

#2 question only let me pick 1 to 5 when I wanted to give a TEN!!! Bummer.USED SMART PHONE VFOR SURVEY.

Akh_20

31 de ago. de 2015

I recently bought my fourth Hyundai, I had been to a few dealerships looking and pricing for my new car. Glenbrook Hyundai, helped me with what I wanted at a great price. Great customer service.

Barbara

27 de ago. de 2015

Handled quickly - great quality of workmanship and friendly service people as well as service writers. Facility is very nice and comfortable for waiting on vehicle service.

Molly

26 de ago. de 2015

The dealership Worked with me when the person who dropped off my car didn't request the correct oil for my service. The dealership employees were so kind and understanding! They took care of all the issues I had with recalls too. I was very pleased.

NANCYSFELLINGER

18 de ago. de 2015

My experience at Glenbrook Hyundai was good. I knew from articles I had read that the 2016 Hyundai Tucson had all the features that I wanted and as soon as one came in, DeAndre Garcia called me to come and see it and test drive. I had talked to him the first time I stopped in. The car was perfect and DeAndre did a great job of explaining and showing me how everything works.

GONZOYZF

15 de ago. de 2015

Time to review needs and explain new leasing options was great. The experience as with last lease great. The sales and finance staff very knowledgeable and friendly.

Michael

15 de ago. de 2015

The experience was friendly and informative. The sales and finance teams were knowledgeable and very easygoing. No sales pressure just simple answers.

ERICHAGAMAN

14 de ago. de 2015

Excellent customer service! The salesman was very good at what he does. I would recommend this dealership to anyone. One of the most important things with a new car is the warranty and Hyundai certainly has the best.

Bill & Ellen R.

13 de ago. de 2015

We bought our new Sonata in April 2014 from Glenbrook Hyundai dealership. In the past 16 months we have been back 4 times for routine maintenance & service. We are quite pleased with the way the customer service department staff has taken good care of us and our new car. The service is efficient and done within a reasonable period of time. The customer waiting area is pleasant and even provides free popcorn & pop.

CURTISCATT

12 de ago. de 2015

awesome day at glen brook Hyundai , called before driving 45 miles and said I didn't want to spend hours doing a deal . Got more than I expected , great service, friendly bunch of people and this is the second vehicle I've purchased at this dealership . And will do so again in the future ! Thanks !

Kevin

11 de ago. de 2015

My wife and I were given excellent customer service by our salesman, Bryan White, and others at the dealership. Bryan made sure we were confident in our decision and completely satisfied with our choice and never was overbearing to convince us to buy a car.

Ann

11 de ago. de 2015

Nate took the absolutes and the wishes and found a great car to accomplish all that was requested and above imagination.

Shawn

11 de ago. de 2015

The service dept. Stays in constant touch with the customer about any issues and how far along your service wait is goin and the progress of it....

DLLFWI

8 de ago. de 2015

good experience, no pressure, right price, right car, relatively quick, accommodating, covered all my wants and needs in a vehicle, provided better trade in than expected, zero complaints.

JMGERBER

4 de ago. de 2015

My salesman: Dakota Bailey is a very nice person, honest, very knowledgeable about the Elantra Limited,I love the car, and great gas mileage i get. Great experience. THANKS

Ann R

4 de ago. de 2015

Initial stop was for an oil change and walked out with a new car and a smile. Nate was amazing in doing everything he could for my family yesterday. He listened to the absolutes and the potential wishes and found something that fulfilled all into one amazing new car.

Diane

3 de ago. de 2015

The service staff is prompt, efficient and communicates well. They offer Shuttle service which I have used on 2 occasions and appreciate greatly.

Brian

26 de jul. de 2015

Super Smooth as always...all the service advisors are super courteous and willing to help...and explain everything in detail...I love that!

ecstatic owner

25 de jul. de 2015

I went looking for a car that met my criteria within my budget and loan duration. They made it happen! I was not expecting to go home with a car today.

Angela

23 de jul. de 2015

From start to finish its was an amazing experience the all my questions and answers was giving quickly the entire sales staff was just great couldn't of asked for anything more

Daphne

19 de jul. de 2015

The Happy Car Store is the best. Always kind courteous they go the extra mile to make you feel like a most valued customer! I have a local dealership and drive two hours to the Fort Wayne Glenbrook dealer for all my service to my car. This means planning at least one weekend every 3-4 months around my dealer visit... so worth it. Thank you team for always giving 100% to keep this customer coming back!

tony1004

16 de jul. de 2015

Dakota Bailey was an honest, enthusiastic salesman , he was most helpful in finding the cars I came into look at. Everyone I dealt with, were equally kind and courteous. I can definitely recommend this dealership

Nancy

15 de jul. de 2015

Friendly people at the service center and in the sales department. Clean and the salesmen are not pushy. Good refreshments while waiting.

Janet

12 de jul. de 2015

I was only there for 45 minutes for oil change and my oil change plan expired by 500 miles and they honored it anyways

Karen

12 de jul. de 2015

as it was a Saturday, we were unable to take the time to get some work done that needed done, other than an oil change - Rob gave us a nice, brand new Sonata to drive for the day so we could pick up our 2009 Sonata later that day - all the work was done on time and they checked with us before doing any other work that may have needed doing - it was a pleasant experience and we were impressed with some of the new features of the Sonata that was loaned to us

Jessica

5 de jul. de 2015

The service tech was very friendly and helpful. Service was quuck. The parts department was also very helpful and knowledgeable. All around good service.

Jennifer

4 de jul. de 2015

They got my car in right away to fix it although since the problem occurred fast I did not have an appointment. I appreciate that!

Joe

3 de jul. de 2015

Work is always performed to my satisfaction and in a timely manner. My car always comes back to me clean.

Jamie

3 de jul. de 2015

Gina was very efficient. Got me set up with an oil change, tire rotation, car wash very quickly. Maintenance staff got it done in its usual fast time. Barely had time to eat my popcorn (which i always enjoy) Your staff is wonderful. Always cheerful. Even though it means a trip to Ft Wayne from Bluffton, I won't take my Elantra anywhere else.

Shellie

1 de jul. de 2015

They told me how long I would have to wait and came in under that time frame. They also gave me info about how I could save money on oil changes.

Jerry

1 de jul. de 2015

I like the oil change package that they have been promoting. I save quite a bit using it. Good service.

Jerry

30 de jun. de 2015

Eveyone was so nice and friendly and upfront about things it was the best car buying experience I've ever had !!

Mark

30 de jun. de 2015

They kept my car until they discovered the problem. They gave me a very nice vehicle to drive in the meantime.

Mark

24 de jun. de 2015

Bill did a phenomenal job on my detail... My bike looked so pristine, I didn't even want to ride it home!!. :D

Jim

20 de jun. de 2015

Everyone was really nice went to other lots and they never took me serious so I went back and will keep going back

Donna

19 de jun. de 2015

The service guys and gals are the best. They answer allmy questions and make recommendations according to their importance for a safe running auto.

Michael

19 de jun. de 2015

Friendly PERSONNEL IN SERVICE AREA & COURTESY DRIVERS. Pricing a little high to comparable to other Dealerships in this market area.

Mary

18 de jun. de 2015

I am always met with friendly staff and some even know me by name. Short wait times and wonderful attention to detail like vacuuming and car washes

Matthew

18 de jun. de 2015

CUSTOMER SERVICE AS FAR AS GETTING ME IN AND OUT WAS EXCELLENT. THEY ALSO WHAT OTHER SERVICE I SHOULD GET,BUT WERE POLITE IN TELLING,OR ELSE YOUR CAR MIGHT NOT GO DISABLED, JUST RECOMENDED!

NRICO

4 de jun. de 2015

I had intended to buy a newer used car, but the dealership had a great offer on new Sonatas. This car was just what I needed. Very happy so far.

MENDOZA.TEDDIE

4 de jun. de 2015

My experience was great. Everyone was friendly they made is simple to buy a car and were great to answer any questions that I had.

JOEAESCHLIMAN

3 de jun. de 2015

Great place to buy a car. Highly recommend this dealership. Excellent and knowledgable staff throughout made this process as smooth as butter. You won't regret walking into Glenbrook Hyundai.

Unhappy customer at "the happy car store"

27 de may. de 2015

I got my first lease from them back in 2010. I had a trade that I was upside down on so I knew I would have some roll over, no biggie. So in 2012 they call and asked if I would be interested in gettting into a new lease, said they could get me in one for less than what I was paying now. So I like having a new car so I said sure I'll come in. So ended up getting the new car with actaully a 10 more a month payment...why I did this I will never know. Well after the deal I was looking at my paperwork and they put the same amount of negative from my original trade onto the new purchas, so I paid the full negative price twice. So now when we went in to just buy out the lease they could not even find the car in their system at first and had a lot of issue even knowing how to do the paperwork for me to buy it out even though we had the check from our bank and everything all set up. I tell you I'm glad to be out from under this dealer in any way shape for form. I would never go back there for anything no matter how sweet the deal may be.

DEEMARIE91

26 de may. de 2015

I'm a recent college grad that just purchased my first new car. Everyone was really friendly and helpful. I love my Hyundai Elantra! I highly recommend this dealership.

ChaseSavella

22 de may. de 2015

So I was first introduced to Nate when I first stepped on the lot. I told him I was originally just there to see what I had to do to get a different car from the one I had at the time. I told him my situation (poor credit, $0 down payment, etc) and he worked with me. He looked for cars, found one, talked to his boss, even helped me look up insurance policies for the car I wanted to get. He ended up getting me a 2015 Elantra, I was absolutely mind blown.. still am. I would not recommend going anywhere else in Fort Wayne and he's the one I'll always go to when it comes to cars. I could not thank him enough for the effort and things he's done for me. After I dealt with E.J., and he was the same way! He helped me out to understand things, explained ideas, was very personable. Nate and E.J., are the only ones I plan on seeing in the future!

LauraS

15 de may. de 2015

Nathan did an excellent job in helping with my purchase. I was in a challenging situation but he worked with the manager to seal the deal. He offered me a snack, water and even a quick bite to eat while I waited. Very nice guy.

Scarlett1988

16 de abr. de 2015

I bought a Hyundai elantra two months ago and I had instant regret because they were extremely rude the moment I signed the paperwork. Chris Jasso made false promises to me and ridiculed me for not getting it on paper. I called the general manager, Mark McKibben, twice and he finally returned my call after two weeks. We talked and he quickly got off the phone saying he would talk to his sales guys and call me back but I haven't heard a word. The car was financed incorrectly by John McCard and I didn't get my paperwork to get my license plates until multiple dead end phone calls. FINALLY, he said he forgot to get a copy of my drivers license so he couldn't finalize the paperwork. After getting the paperwork, I realized everything was incorrect. To summarize, they sold me a car that was supposedly detailed but it was filthy. It had no oil in it, it was not inspected even though it was still under warranty and the checklist was "complete", the second time I had it "detailed" there was trash in the glove compartment and crumbs on the seat, my temporary plates expired before I got my paperwork so I couldn't drive the car, I received incorrect paperwork, the GM won't return phone calls and when he finally did he blew me off, my brother never received his $100 referral incentive. WORST CAR BUYING EXPERIENCE EVER!!

Kyle Baran

25 de mar. de 2015

The faculty here were very polite during our phone calls and email exchanges. They helped me through deciding a final purchase and even pointed out why some customers did NOT purchase the car that I was interested in.

Angela

21 de mar. de 2015

Was promptly contacted by the dealer after and internet inquiry. Met with E.J. to test drive several vehicles and he was very kind and I never felt rushed as I was there for nearly 3 hours. I was even able to take the car home for an overnight test drive. Went back the next day to work on a financial deal and was very pleased with the results and how the sales manager was willing to accomodate our needs. This is my second new vehicle purchase through this dealer and they hit it out of the park with great customer service. Thank you!

shadow

14 de ene. de 2015

Had a 2005 Hyundai Elantra. Check engine on all the time. This dealership couldn't or wouldn't fix it. Just wanted my money. Problem started at 30,000 miles and ended at 63,000 miles when I sold the money pit. Junk, Junk, junk. NEVER will buy another one!!!!!!!!!

Linda

16 de dic. de 2014

Was disappointed wth the price for flushing and filling fluids (45,000 service). It was $320! I only did so because Justin stated the previous owner was negligent in servicing vehicle and the fluids were low and dirty. My regular mechanic advises against this, but decided to do it anyway this time. Also was told it would be $100 just to check a service light (TPMS light) on panel. (REALLY!?) Was very pleased with the oil change price of 4 for $68, but it seems like the rest of the recommended service points are a bit "over the top" in procedure and pricing.

jonathon.j.ward

16 de dic. de 2014

Just bought a Hyundai Sonata 2011 3 months age from Glenbrook Dodge Chrysler Jeep, It had 25000 Miles on it and I am now approaching 29000. No where I would rather take it, but my wallet definitely felt it.

DisneyManiacs

15 de dic. de 2014

Justin did a great job handling our concerns over the problems we were having with our Elantra touring. He took the time to work with the mechanic on figuring out the cause of the problem and had the work done under the manufacturers warranty. Great customer service. 100% satisfaction.

Luke Amick

13 de dic. de 2014

I made an appointment for a thursday and just couldn't make it for friday (something came up) The salesman also had a sick child on that friday as well. so no harm no foul. then monday I was able to make it. test drove 2 vehicles. ended up in the second one and drove it home. I dont feel like i got taken. I had a good experience. and i think the car i have now is as reliable as it can be. Peace of mind=pound of gold. oh, and i have heated seats again. It's like the matrix. the red pill is heated seats. have them once, you'll never go back.

Bettifer1

12 de dic. de 2014

I just happened to be in Fort Wayne and knew I needed a service done to my Elantra. I pulled in and they took my car right in. Their prompt service was wonderful. There was a young lady who took care of getting some chips out of my windshield with the necessary paperwork, but I am sorry I don't remember her name. Please reach out to her as she was awesome!!!!

Nicoleb3

11 de dic. de 2014

I loathe having to deal with this service dept. The manager Stump, is a a total narcissistic ass. I would rather deal with 20 nuns at a girls infirmary. & I feel he's like this with most women customers!

Strawberry1

11 de dic. de 2014

Glenbrook Dodge is a prime example of top service. Whenever I have service completed on my Chrysler 200, I always find it a pleasant experience. The staff is welcoming and respectful and most recognize that I am a regular customer. I am given a complete outline of the work to be done and the cost is accurate. The waiting room is a pleasant corner with space to get paper work accomplished awhile enjoying a free soft drink. The staff sticks closely to the amount of time so I can get a task done while my car is given the repairs or service it needs. This is my second car purchased from Glenbook. It is this service that makes me think only of Glenbrook when I purchase my next new car! Rosemary Henderson

JBlakely

11 de dic. de 2014

Service is normally excellent. I am always greeted and the options explained. However, during my last visit my hood was left with oily fingerprints and there was oil on my floor mat.

Christa925

10 de dic. de 2014

As soon as they get the sale then there is no more customer service. Especially in the service department. Honestly too much to comment! I tried to give yall a second chance and full of disappointment. I'll never be back.

atblair

10 de dic. de 2014

I went through the Costco program. I was contacted by a salesman and we had a confirmed appt. Great, not so fast as the salesman failed to keep the appt and he went home. I was mad, very mad. Your sales manager saved me by getting me a wonderful, dedicated and compassionate saleslady. Angie saved the deal. The sale went through, but then your service dept let my car off the lot when it was not prepared to go. I had purchased the extra flashing brake dole light and nitrogen filled tires.. I paid for those, but what you pay for isn't always what you get. I had to make an extra trip to your service dept. to get the flashing dole light installed and nitrogen into my tires.Otherwise I am very satisfied. Things can always go wrong, but what makes a company is how the problems get fixed. This situation was fixed with a smile and a sincere apology by the service manager. With that alone, will bring me back for service.

cbrojek

10 de dic. de 2014

Great price. Very kind and courteous staff. They are very thorough when going over preventative maintenance needs. One stop service shop. They even repaired my windshield chips.

travis.henderson.31924

5 de dic. de 2014

His direct line is 260 484 9531.His email is bwhiteathappycarstore.com. He did a great job, was very friendly, and was thorough with is work.

Unhappy Customer

7 de oct. de 2014

I spent all yesterday and then today trying to find out how much it would cost to fix my car and if it would be covered under my warranty because my check engine light came on and the code was P2562- boost control position sensor "A" They kept telling me they can't tell me how much it will cost until I pay 100 dollars for them to do a diagnostic test, which I already had done for free. So I ended my chat with them told them I wasn't going to be using their services because I spent 2 days trying to get an answer and their customer service is horrible. My dealer called me right after that and told me that he had called that same hyundai dealership told them the code and that it was sensor A because that is what i told my dealer and gave them my VIN number and they then told him that it would cost me 140 to fix it, however they lied to me and told me they couldn't give an estimate until they knew exactly what was wrong after I make an appointment with them that would cost 100 dollars for the diagnostic test.

VPHELPS

5 de sep. de 2014

This is my 6th purchase from Glenbrook. Love their team. Everyone from sales to service are awesome. EJ Cripe my sales consultant is a wonderful young man. Curt Kinsey even made the finance part of the process dealable. Someday there may be a 7th experience.

bobscience

1 de sep. de 2014

Justin Stump is a wonderful communicator. By that I mean he is very friendly over the phone and discusses clearly all tasks that need to be performed on a vehicle. While the service on our car was being performed Justin made it possible for us to have a nearly new Genesis to drive. When Our car was delivered back to our hone it had been thoroughly washed on the outside and cleaned on the inside. Kudos to Glenbrook Hyundai and Justin Stump for taking great care of our car. He carries the Hyundai banner very high!

EmilyTomaras

11 de ago. de 2014

from the moment I walked in the door to the signing of the purchase Nathan made me feel like I was the only person on his agenda he went above and beyond being courteous an extremvBulletinely professional not pressuring just assisting me in my deciding what would be the best vehicle of choice Glenbrook Hyundai will be my future car place plus I have recommended to several of my friends consideration 4 Glenbrook Hyundai when they go to purchase their new vehicles

Unhappy customer

11 de may. de 2014

This dealership only cares about the sale --- nothing after the sale. They were late in paying off my trade in and therefore caused late charges to the old loan. The salesman, Cody, does not answer phone calls and quits responding to emails. "He is busy." Would never recommend this dealership to anyone.

cblaugh

4 de may. de 2014

I really had an enjoyable purchasing experience. Matt was very nice, took our needs/want serious, and completed our purchase in a timely fashion. Thank you Matt! I would recommend him to my friends!

GSpence

3 de may. de 2014

Hari Luker is a very funny guy. An honest guy. Very professional. Keeps his word. Too bad someone beat me to the sale!

brianwhoiswho

24 de mar. de 2014

great friendly and persuasive service excellent! the staff were courteous and offered a great deal with as many options so I the customer could make an informed decision

Greg & Kate Bell

26 de ene. de 2014

Just returned home with our new Santa Fe GLS, and we couldn't be happier! This was the first time we'd been inside a dealership and not felt intimidated or pressured. All the sale staff we dealt with were extremely friendly, courteous and professional. They worked very hard to put us in the vehicle we wanted at a price we could afford. After the sale was complete, our primary salesman Cody spent the time necessary to explain the features of our new SUV, and even linked our iPhones through the Santa Fe's bluetooth. We were very impressed and pleased with the level of service. We wouldn't hesitate to come back again, and will refer our friends and family in the market for a vehicle to Glenbrook Hyundai. We feel we walked in the front doors this afternoon as customers but we left as family. Overall, the was an excellent buying experience!

D.S. Ault

6 de ene. de 2014

I had the best car buying experience ever! The salesperson was so nice and informative, I had no questions unanswered. There was no high pressure. For the first time I did not leave the car lot wondering if I REALLY got a good deal. I have been telling all my family and friends about Glenbrook Hyundai and my exceptional salesperson Aaron Cox.

gregg

17 de dic. de 2013

Made a deal with salesman on saturday 12/14/13 to purchase a impala listed on internet.When i called salesman on monday 12/1613 he told me car had been sold. According to the carfax they provide this car was sold at auction on 12/9/13.Car was not available to purchase. I was lied to.This is why good dealers get a bad name because of dealers like this.I spoke to sales manager on 12/17/13 and he was no help and had no answers.I would not deal with any of the Glennbrook auto family unless you want to waste your time and be treated rudley.

Richard Whissen

20 de nov. de 2013

I've owned 3 Hyundai autos. I have currently a 2011 Sonata Turbo 2.0T. Very happy with the performance and quality of all three Hyundais. During the past few months my Check Engine light has been coming on and Glenbrook's service staff did everything they could to determine what was causing the light to illuminate. The third time was in mid-October, just a few days before I had to begin a lengthy drive on business into Western and Upper New York State. I was apprehensive about making the trip without having solved the Check Engine Light mystery, fearing that I would be stuck in the wilds of Northern New York without a reliable place to service my car. I explained my concerns to Justin Stump in their service department. He seemed to understand the urgency of my situation. So, I left the car with him on Monday, October 14th, and Justin set me up with a loaner car. He kept the car until Wednesday, October 16th. I picked the car up on that Wednesday evening and immediately began my drive to New York. All went well that day and the next. No Check Engine light! No other problems. I was delighted. I was even more delighted when I received a call late the next day from Justin Stump. He called to make sure that they had resolved the Check Engine Light issue and that the car was performing faultlessly. They had and it was! I've been driving for about 55 years, and in all that time, this is the first and only time that any dealer's service tech has bothered to follow-up on anything. Glenbrook should be commended for employing people like Justin Stump. It shows that they really take the customer service business seriously. Justin, too, should be commended for his care and perseverance. Richard Whissen

Bhacker1970

1 de nov. de 2013

My husband & I purchased a 2009 Hyundai Sonata from them 4 years ago & had a good experience. But unfortunately, my most recent purchase was awful. I won't bore you with all the details, but besides being "misinformed" (or lied to) about the used vehicle I was purchasing, they also sold me a car that needed repair work done totaling about $300 that they KNEW ABOUT but never informed me of before selling me the car. I have proof because 2 weeks after my car purchase I had to take it back in to have the oil changed (yes, they never checked to see if the oil needed changed before selling it!). Anyways, the paperwork they gave me from the oil change had "Previously Declined Recommendations" on it totaling about $300 in repair work. When I asked the Service Department about it I was told that that info should have been deleted from the system! That is deceptive & fraudulent and THESE ARE THEIR NORMAL BUSINESS PRACTICES!!! General Manager is aware of my complaints & finally got back with me last week letting me know he's just been so busy but that he would address my concerns at their next weekly meeting & get back with me early the following week. Thursday morning (of the week he said Id hear from him EARLY IN THE WEEK) I sent him an e-mail letting him know I wasnt too happy that I hadnt heard from him yet & that I expected to hear from him by the end of the day. Well, guess whatIve heard nothing out of him. Guess he's too busy again to deal with a customer complaint. I'll be filing an official complaint with the BBB and Dept of Consumer Affairs. They should have their business practices audited! The Happy Car Store has a Very Unhappy Customer! I would advise you to take your business somewhere else, especially if youre looking at buying a used car.

AHuber

28 de oct. de 2013

My husband took his car to Hyundai in Fort Wayne because I was out of town when his engine light came on. We purchased the vehicle brand new on a lease at Ray Skillman in Indianapolis. The guy in Fort Wayne had my husband sign a paper stating he would pay $90 for the diagnostic but told him not to worry "it would probably go away" due to the warranty. We were charged $120! The service center told my husband he needed a brand new engine in his 2011 sonata!! I could not believe this! The car is brand new under warranty and this didn't make any sense to me. Hyundai in Fort Wayne wanted us to pay $5000 for them to work on the engine that is under warranty. When I called Ray Skillman in Indy the employee couldn't believe I had been charged. When I called Hyundai in Fort Wayne to tell them I wanted my money back he told me my husband signed a legal document and I was out of luck. He also told me our car has never had the oil changed and he had to flag our vehicle (whatever that meant). I have all the documentation to prove the oil has been changed numerous times and we have 3 vehicles we take to the same Jiffy Lube for years and have never had a problem. The engine light was still on so I took it to our local garage. The guy couldn't believe what we were told. He said the guy was obviously trying to rip us off we under NO circumstance need that kind of work and he looked up the hyundai recommended mileage for oil change and its 7500 miles....we change at 3000! Please safe yourself the trouble and find a reliable service department. I dont know what their hiring practices are but the service dept. will rip you off. It is so unfortunate to come across people of this nature.

Tyler Campbell

9 de oct. de 2013

The process took a very small amount of time to complete my lease agreement and went very well. I decided to get a vehicle that was just taken off the truck so they had to run it through PDI. I was there about 4 hours but the salesman Chris really went the extra mile to make sure I was well taken care of and even helped the team that washes and cleans the cars out to get me out of there fast. He never made me feel like I had to run my credit first before I looked at the vehicle and even let me take one home Friday night to make sure I really liked it. Great team of people at Hyundai! Love my new car and the fact that I can go in there and be taken care of like Chris did for an extended amount of time! Thanks Chris and Shane for your hard work and dedication!

unhappy car owner

9 de oct. de 2013

Bought a 2005 new and have had nothing but trouble and now at 64,000 miles, the repair man at hyundai is just putting parts on and can't repair the car. The check engine light is always on and they can repair it. I would NEVER send someone over to buy one. They offered to "buy" the car back, but offered me an insulting price for it. They just want to make money off of me.

fish25

24 de sep. de 2013

I purchased by 2013 Hyundai Genesis R-Spec at Glenbrook Hyundai. Chris Jasso was the salesperson that sold me the car. He was a great help in making the process quick and painless. It was one of the easiest car purchase experiences that I have ever encountered. Thanks Chris!

mars2020

20 de jul. de 2013

Please note I have *never* posted a negative review of any service and/or product. However, I feel so strongly about my story, I wanted to pass it along to others. Long story short, I recently purchased a Hyundai Veloster from Glenbrook Hyundai the so called Happy Car Store. As part of the purchase, I traded in my vehicle which had two hardwired components (car devices that are plugged directly into the cars power source not via a cigarette lighter for example) specifically a radar detector and GPS unit. I did remove the actual components, but the power cords (again, still hardwired) were left in the car and I asked my Sales and Leasing Consultant (Ryan Coleman) if the dealer could remove them so as to not damage them or a part of the vehicle. Ryan said absolutely, but such would have to take place the next day as I purchased the Veloster on a Sunday and was told a proper tech was not available to perform such action. He stated once the cords were removed, they would be mailed to me. A week later, no package arrived. I called Ryan to obtain a status. He stated the cords were in the maintenance area and they would be shipped shortly. Another week later, no package. I called Ryan once more and was told my vehicle, which I traded in, was sent to auction with the cords. I was beyond furious. His solution was for me to go online and purchase the cords as they could not be more than $20, $25 dollars. I told him that was unacceptable and to transfer me to a manger. He did. Since then, I have spoken with two sales managers and escalated the situation to the GM - Mark McKibben. Although he never apologized or seemed sincere, it appeared I was finally making progress. Again, his solution was for me to find the cords online and send the listings (eBay, Amazon, etc.) to him via his personal e-mail address. I spent my own time, found the cords, sent the listings to him, and asked either for reimbursement, or for a check to be sent and I would purchase. I have yet to hear from him this was three weeks ago.This situation has gone on-and-on for over two+ months with no apologize nor any real assistance. I love my Veloster, but I would *never* purchase a car from Glenbrook Hyundai or recommend them to my worst enemy. And please be aware of **Ryan Coleman**! I have never been treated so poorly, including lied to and insulted. Dont get me wrong, he was quite attentive before the purchase, but after is another story. He has no integrity, but has the nerve to send me an e-mail stating how hard the car business is and to recommend him to friends and family. A complete joke.

melbapresley

5 de jul. de 2013

I have now been to Glenbrook Hyundai twice and have had a great experience both times. I recommend the dealership in general as well as Chris Jasso as a dealer. He is very friendly, helpful, and knowledgeable. I will be going back to Glenbrook Hyundai for future purchases and will be staying with my dealer, Chris, each time. Thanks!

luvthepack17

1 de jul. de 2013

My family was in the market for a family sedan. We looked at a 2010 Nissan Maxima SV first. This car apparently had been in some type of accident. Had a big set of scuffs and scratches on the back fender. As we took it out for a drive the car was pulling really hard to the right, and was making a rubbing sound. Obviously, there was an issue with someone on this car, wish they would have told me before hand, or had it fixed before it was out on the lot for sale? Of course there were other minor things as well, cupholder wouldn't pop open, some leather damage etc. Naturally they said they would service it, but that should have been done already. So we decided to give them another chance by driving one of their own, a 2011 Hyundai Sonata limited. Literally we got in the car drove to the edge of the lot, and felt a clunking sound when the wheels rotated. Really? Another issue on a car that was on their lot? That's ridiculous. Watch out for these people. They don't disclose any issues, and apparently don't service their cars before they put them on their lot, so pay attention and look/listen for issues.

Kwane1

16 de jun. de 2013

Aaron was great to work with. He got us a fantastic lease on our Veloster. This is our second vehicle from the Happy Car Store. We recommend them highly for a vehicle purchase.

koolkanth

6 de jun. de 2013

The service i entered online showed 99.90 where as showroom charged be 249.99. This is worst service i got until now. I recommend not to go to this store any more

I receied a misleading flyer

5 de jun. de 2013

I was told that the factory warranty would extend to the 2010 Sonata I purchased and the difference I was quoted was around $4,000. I was in a hurry because I had a lot of junk in the vehicle I was trading in. I was quoted and presented the offer of $4,000 difference and had agreed to this, I was running late for work so was signing forms without reading them thoroughly. The "closing" manager had added $2,242 and titled it "service contract" They have a sign posted to get everything in writing. The original offer of $4,000 difference should have been honored. The additional $2,242, will cover approximately 48,000 miles. The sales person said the factory warranty would cover these miles. I realize the dealership makes 50% commission on each warranty they sale, however this additional $2,242 puts me up side down, I now owe over $20,000 for a vehicle that has a book value of less than 14K. Not happy.

Santa Fe happy

26 de may. de 2013

Excellent buying experience at Glenbrook Hyundai for a new Santa Fe Sport. Dealership was able to locate vehicle with exact color combination and equipment that we wanted at a competitive price. Entire buying process went well. Worked with John Purdy to finalize the deal and for the pick up. He was very professional. Highly recommend dealership and John specifically to anyone looking to purchase a Hyundai.

avinashpaleru

25 de may. de 2013

Both Brock & Curt are good and friendly. I really liked them and of course they respond well to customers.In Future I will definitely refer this to my friends... Thanks Glenbrook Hyundai...

DandP

21 de may. de 2013

Ive purchased and sold many cars over my lifetime. Never have I had a better experience than with John at Glenbrook Hyundai (The Happy Car Store) in Fort Wayne, IN. Our youngest son needed to trade in his older model car so we decided to start looking around. He had a couple vehicles in mind that interested him and added the Hyundai Veloster to that list when his older brother mentioned it to him. After the test drive, he knew it was the right choice for him. The look and feel of the vehicle won him over but with a 34 mile roundtrip daily commute for work, the gas mileage increase topped it off. He didnt even bother to test drive another car. John made us a deal we couldnt refuse so hes now the proud, HAPPY owner of a Hyundai Veloster. Thanks John for making this an actually enjoyable car buying experience for us all! P.S. Well be back to test drive the Genesis coupe for the hubby soon!

louie63

12 de abr. de 2013

Had the pleasure of working with the folks at Glenbrook Hyundai this past weekend on a new car purchase. Had a great experience from beginning to end starting with a friendly greeting upon arrival and ending with a final run through of car features right before we drove the car off the lot. The dealership was extremely busy (can understand why) on Saturday and throughout the entire experience everyone we had contact with did whatever they could to ensure we were comfortable as we completed the process of getting our new car. In all the years that I have been purchasing automobiles I have never purchased from any dealership a second time. I can honestly say that the folks at Glenbrook Hyundai may be the ones to break that streak. Thanks to Cody and all the folks at Glenbrook Hyundai for a great car buying experience.

The Fradette's

13 de mar. de 2013

LOVE our new Genesis. Salesman (Cleveland Brock) was very easy to work with, and we didn't feel like we were "getting worked over" by a car salesman. He's very honest, and knows EVERYTHING about the car and all the perks. Got a great deal, very willing to do whatever it took to make us happy. Kurt (the finance guy) made things a breeze for us (it could have been the stellar credit rating), but we got the feeling that he treats ALL his customers like a number 1 priority. Slid through without any problems. This will most likely be our last car purchase, but if it's not, going forward, all our cars will be Hyundai's sold by the good folks at the Happy Car Store.

popshuffman1

15 de feb. de 2013

I have had the pleasure of dealing with Cleveland Brock for my last two cars. I find him to be extremely knowledgeable and helpful. I have purchased 1 Hyundai used Santa Fe and Leasing 1 New Santa Fe Sport. Dealing with Cleveland has been a pretty much "no hassle" experience. Not only that he is one of the most helpful salesmen I have dealt with in the past 60 years. It is no wonder he is this years Gold Flame winner at Glenbrook Hyundai.I have been happy enough to have helped him sell two other customers and, he makes sure the hound checks are very timely. His knowledge of the financial process also will shorten that process as he completes all preliminary paperwork so you have a minimum amount of time clearing the Finance and Insurance office.The after sales follow-up is top notch!

StevenChen

13 de feb. de 2013

I did not intend to purchase a vehicle at this visit to the dealership. However, I made the purchase because I liked the vehicle very much, and the dealership met all my stated terms to make an immediate purchase. The salesman and sales manager with whom I worked were accommodating and easy to work with.

stacey.huffmanwest

1 de feb. de 2013

This is our 3rd purchase with Glenbrook Hyundai. We have found all of the sales team, finance team and service team to be of the highest quality and most friendly of any car dealer in the area. There is no pressure, no hassle, and no wasted time. We have recommended Glenbrook Hyundai to family and friends and will continue to do so.

nmeyer81

21 de ene. de 2013

Glenbrook Hyundai has a different feel than other dealerships I have dealt with. I know my business is valued here. I stopped in unsure whether I would be able to upgrade cars, and Cody made it happen. I left with a brand new car, a lower payment, and peace of mind with such a great warranty. I am thrilled that I made the stop and will definately be back for my next purchase.

venom666

23 de nov. de 2012

Stay away from this dealership!!They are not upfront and honest for selling wrecked cars!!changed prices and added a warranty to the car after telling me it had the factory warranty!! Dishonest dealership!!! list options the car does not have and no interests in fixingthis problem!!! stay away from this place and the salesmen Ryan!!!

Carol Thompson

22 de oct. de 2012

We were greeted warmly upon arrival and shown the model of vehicle we were seeking.Ted went beyond normal service by calling when a vehicle he thought we would be interested in arrived. There was never any pressure to buy. All of our questions were answered to our satisfaction with the assurance that we were free to come back and ask more if necessary. We were given a thorough tutorial of all the new features we were not familiar with. We will definitely consider shopping for vehicles at Glenbrook Hyundai if and when we decide to purchase another car. Ours was a very positive experience, thanks to the friendliness of the entire staff and especially Ted's extra efforts to meet our needs.

Steve and Lisa

5 de oct. de 2012

Stopped into the lot at Glenbrook Hyundai just to look at their offerings. Roughly 3 hours later, we are driving a new 2013 Elantra home. We were greeted by one Justin Stuckey. We told him what we were looking for, and this would be in trade for a 2008 Pontiac G6. Took a 2013 Elantra Limited for a test drive, went back to the dealership, crunched some numbers, gave a little, took a little... All's well that ends well. Now, don't get me wrong.. Justin is VERY good at his job,for the dealership and for his customers. Maybe some additional dickering would have netted us a bit more of a gain, but my wife and I feel we were treated very FAIRLY. Personal service, and a painless purchase. As a military veteran, I qualified for a 500 dollar discount. As I needed to submit a copy of my DD214, besides bringing the second set of keys from the trade in, I stopped in the dealership the following day. While I was there, Justin showed me around the dealership, which by the way is very modern and customer friendly.Sorry for the sheer volume of words here, but in a nutshell..Very pleased.

bandyy7

18 de ago. de 2012

all the people there was the most friendly &polite poeple you wold wamt i would rate them all a solid ten you are like a member of the family there

jwmiller78

10 de ago. de 2012

I was recommended to this dealership and to Joe through a few friends and family members, I wanted to get out of my BMW I had and get back into an SUV. I told him what I was looking for, a Lexus or BMW SUV with low miles and a reasonable price. I contacted Joe, he said he would do some checking, he was in touch several times, and within a week he was able to find a Lexus SUV that was exactly what I was looking for. They gave me a great price for my trade in and a great deal on the new vehicle. I love the Lexus and all of the additional room. Joe was very friendly, not high pressured at all, and has followed up with me several times to make sure I am still happy. He encouraged me to call if anything should go wrong, and they would gladily help me out. I will definitely be going back to do business with them, and would recommend Joe and Glenbrook Hyundai to anyone looking for an easy quality car buying experience!

fishingboat

6 de ago. de 2012

We have had nothing but the best experience with the Happy car store and the staff. Every time we visit we are greeted with open arms. We like Lois and Shane for there very professional way that they handle the people we know that have bought cars at the store.If we have any problems they are first to make sure we are taken care of.. Rich and Carolyn McCoy

Opie83

5 de ago. de 2012

was looking for a decent used car...Ryan was able to show me the benefits of a new car purchase. The Elantra is a highly rated car in many categories. My wife is soooo happy with the new Elantra. The "happy car store" made my wife happy, and a happy wife makes a happy life :-)

pokagon448

19 de jul. de 2012

I went in for a service on my Santa Fe, and test drove the Veloster and fell in love immediatly. Joe asked if he could work up a deal for me and a great deal he worked up for me. He wasn't a high pressure salesman which I appreciated. He answered my questions for me, and was very respectful. GREAT SERVICE JOE!!

KennethNiman

27 de jun. de 2012

Thisis our second car we bought from Glenbrook Hyundai and in the future we will repeat business because we have neve had any problems with the dealership or our cars. My wife and I both highly reccomend Glenbrook Hyundai.

zookrzy

11 de jun. de 2012

I was four hours away from home and accidentally locked my keys in the trunk of my new Sonata. My car was towed to Glenbrook Hyundai and when they were not able to make a laser key for me ( it would take two days,and I had to be at work the next day at 7:00 am) they told me no worry. They would get in and get it opened. It took three mechanics to take out the back seat and one squeezed in and out through the trunk ( an a very hot afternoon). They saved my husband from a four hour drive to bring me the extra set of keys! I believe one of the workers was already off the clock. Thank you Glenbrook Hyundai ( George and Todd) and all the rest of the staff that saved my day.Not only do I have a first class car, but also can count on first class service. And I owed them just a thank you for all their trouble. THANKS Glenbrook Hyundai in Ft. Wayne!!!!

rbobh69

22 de may. de 2012

I couldn't have asked for a better experience than I had with Ryan and all the other folks I worked with at Glenbrook Hyundai. Ryan asked good questions to make sure he was fitting me with a vehicle that would meet my needs. I ended up purchasing a Veloster and I love it! They worked with the bank to get my terms manageable, and didn't try to 'tack on' additions that every other dealership I've ever dealt with tries to do.I will be back, but hopefully, it won't be for a very long time. I plan on enjoying this car to it's fullest!In short, if you are on the fence about getting a new(er) car, I would check these guys out - especially Ryan, I'm confident they will get you something that works with your budget!

ToniV

1 de may. de 2012

I went to Glenbrook huyndai on 4/30/12 to get my 2011 Elantra serviced, while sitting in the waiting area a salesman that I had done business with before came and sat down to talk to me. When he found out that I did not purchase my car from glenbrook Huyndai he asked me why. When I told him why he said we have to fix this. He talked to someone in the front office and they remembered the situation that happened in November. Fix it they did, I picked up my 2012 Limted Elantra later that day. No higher Payment or cost. I almost cried because it's not often that you come across a person or business that will admit to let alone fix their mistakes. I feel really blessed.

bob78bak

25 de abr. de 2012

Rich met at the door and was very cordial and asked if he could help me and I told himI would like to test drive a sonnato which I did and then he let me test drive a elentra and which I liked and he help me buy it, at a good interest rate and he showed me how to operate and the extra add on's and told me to call him if Ihad a questions about the car.

zonakis4

20 de abr. de 2012

My husband and I had always had Oldsmobiles. My husband purchased a 2011 Vera Cruz just before he passed away. As it turned out the SUV was too much automobile for me so I decided to purchase something smaller. We had worked with Cleveland Brock on our first purchased and I was confident and very comfortable returning to Cleveland for a smaller car. He is very professional and you feel you can trust him. I love my new Hyuandi!!!!!!!!!!!

TouringDrive

28 de feb. de 2012

I was very pleased with the experience of buying a new car at Glenbrook Hyundai. Aaron Cox did a great job helping me with the process. I was treated fairly and I was impressed with how smoothly the process went. I felt comfortable with the dealership and look forward to return for t he service I will need on my car.

Happy Hyundai Owner

25 de feb. de 2012

I purchased my new Hyundai Elantra from Glenbrook Hyundai in 2005. It was a very positive experience. Since then, I've taken my Elantra there for each and every service, and have been completely satisfied with their cost and quality of service. Everyone always does their best to ensure that all of my experiences with Glenbrook Hyundai are positive ones! My Elantra still looks and runs like a new car!!

LUXURY CAR LOVER

14 de feb. de 2012

My experience with the dealership was strictly online........In the past I wouldnt have even considered a hyundai.....Recently I have seen the kind of warranties, the looki of the new cars and the fair prices for all. This is why I inquired about the Hyundai. I am considering buying a car and wwith the new Hyundai, the outstanding treatment I receive, and although I have been driving a Lexus I am considering changing automobiles.....Hyundai I think is oon the right tract....Keep up the good work.

wayne4043

5 de feb. de 2012

My experience with Chris Jasso was very pleasent and professional. Chris went out of his way to do what had to be done in the most painless way possible. After owning Cadillacs for a number of years I was and am concerned how the new Senota will perform (ridewise) over the rode. I have less than 200 miles logged on this vehicle, and so far I'm thinking it is going to be an adjustment. Short wheelbase is just that. One will never get the ride on short versus longer wheelbase.We are a little confused with the GPS. when we drive south, the map is turned around and the indicator indicates we are going north. The Interstate is on the left side of the screen when it should be on the right. We thank Chris for his kindness.

thankfulrenn

3 de ene. de 2012

We were very pleased with the whole process of buying a car at GLENNBROOK HYUNDAI. Everyone involved worked hard to get us in a vehicle and made sure we got the best deal possible. Everyone was very friendly. After we signed the papers several people came up to us shook our hands and congradulated us on buying our new car. I would recommend them to all our friends and family. While we were waiting for our deal to be worked out Ted made us very comfortable. I think they have very qualified people working at this place of business. We appreciate everything they did for us. Terry and Carol Rennaker

jespol227

27 de dic. de 2011

I will likely write a new review once I work with a different salesman. Perhaps it was because of the Christmas holiday being so near(maybe he had more shopping to do!), but David Dilly was EXTREMELY high pressure. I entered the dealership (having worked with a different salesman prior) and made it very clear that I would not be purchasing a car that day. The test drive went wonderfully, and David was very knowledgeable about the vehicle. He was able to answer all of the questions I had. Then came the pressure to buy "What if I can lower your payments? What if we offer you more for your trade? What if, what if, what if? What can I do to get you into this car today?" THEY DIDN'T EVEN HAVE THE MODEL I WANTED! I finally told him that he was more likely to make a sale if he let me go home than to keep asking me to buy a car on the spot. I have since requested to work with the salesman who had helped me prior, but I am still a bit nervous about going back in to discuss making a purchase; even more so than I was initially.

flor.orellana

6 de dic. de 2011

I was impress with the service Justin provided, I had a lot of questions and he awnser them with knowleged and respect not making me feel stupid. Justin was great.

Customer Kip

21 de oct. de 2011

Nice store, good service at the store, they take care of me and my car.

Johnn

21 de oct. de 2011

Always been treated really good whe. I have come here.

Shumaker

21 de oct. de 2011

I have 2 hyundais,bought both new at glen brook Hyundai. I will make 4-5 visits each year on both and have never had a negative visit. They are the best and have always taken excellent care of my cAr. There is nothing better!

Mary.

21 de oct. de 2011

Justin is always really nice to work with and always good about talking it through with me. Great quality since my car is old. Good rewards program as well.

Darrin

20 de oct. de 2011

I had a very good experience at Glenbrook Hyundai recently. I purchased a 2012 Sonata and the salesperson was so friendly she made it easy for me to decide what I wanted to do. I love my car, they had the prices on the side of the window with the price of the warranty covering the additional 100,000 miles right in front so I knew what it cost. When I got down to getting the deal I had in mind, they worked me. The sales manager even came down to talk to me making it seem personal. I know I will keep my car for along time but I will tell all of my friends and family to go shop at Glenbrook Hyundai.

The Doctor

19 de oct. de 2011

Glenbrook Hyundai... I just purchased my brand new 2012 Hyundai Sonata from this dealership. I was very impressed with the attitude of not only my salesman, but the entire dealership. They nailed VIP treatment to a tee. Today, is a very rainy day and my salesman took the time to pull the vehicle we liked into a garage. We were able to see every feature on the vehicle, and experience the test drive. Good thing they had a huge supply of inventory. I was not planning on buying today, but after the amazing treatment I received, it just made sense. I strongly recommend reaching the internet department at Glenbrook Hyundai, in your next vehicle search. Top notch treatment, and they truly are committed to servicing the customer. My salesman, John Purdy, even called me on my newly paired cell phone to make sure my bluetooth phone was working correctly. Great product, with outstanding commitment to serve.

HappyHyundaiOwner

19 de oct. de 2011

Keep up the good work at the Happy Car Store!! Although it took a little while to get my new Elantra, it was worth the wait.

Happy Hyundai Mom

19 de oct. de 2011

I was on the look out for a car with great gas millage and stopped in at the Happy Car store where I met Lois Dennis. She greeted me with profession and treated me with patience and honesty. I found that the showroom was not only clean and inviting but was also shown a kids playroom where my children could sit an play and watch cartoons to give me a more enjoyable shopping experience. I will tell all of my friends about Lois and the Happy Car Store at Glenbrook Hyundai! Thank you Lois for all that you did for me! You really are the best at what you do!

susie

19 de oct. de 2011

I came in looking for a new or used vehicle. Bought a vehicle from Lois Dennis the automotive selling grandmother. Best experience ever had in my 50 some years. I'll recommend her to all friends and family and get her $100.00 referral pay! See her, you won't be sad.

ten pin

11 de oct. de 2011

while working with a salesperson on the purchase of a new 2012 model hyundai,we had agreed on a price with trade in. when the final papers were presented to me and my wife, there was a substantial amount added to the msrp of this vehical. I questioned this of course and was told this extra cost was for the extended 20 yr, 200.000 mi. warranty. We never discussed this option the whole time we were making deal. I told them I did'nt want this and take it off. The sales mgr. said i had too buy the warranty or they would'nt sale me the car because they allowed me too much money for my trade. I've never heard of such crap. I believe they tried to sneek one over on me so I walked. Even tried to let them make it right, but after conversing back and forth with manager of dealership by e-mails,I decided to let it go. This experience with glenbrook hyundai was unprofessional and unexcusable to say the least. nice product, not so nice sales dept. The happy store? RIGHT!

mdh2nd

4 de oct. de 2011

Justin and the dealership did very well trying to get me a payment plan that fit into my budget. I was shown a car that better suited my needs than the car I originally chose. My only concerns with the vehicle itself is that the dealers didn't disclose to me that the vehicle required premium fuel. The driving noise of the car has not gone away despite the "developed rust on brakes from sitting". All of the staff at the dealership appeared to be in good, positive moods.

Norm Snyder

6 de ago. de 2011

Salesman was friendly, not pushy, and answered all our questions. The entire buying experience went smoothly and was totally enjoyable. We now have 750 miles on the vehicle and really like it. We have two more vehicles coming up for renewal in the near future and we will definitely consider Glenbrook Hyundai and Mr. Hall.

jon underwood

3 de ago. de 2011

This was the 1st new car I have ever purchased, & it turned out to be a horrific experience. The day after I bought it I returned to the dealership to ask about the strange noise it was making. The service dept. said it was typical of Sonatas to make that noise. After driving it for another week I thought this shouldn't sound the way it does & went back to listen to another Sonata. I found out the noise wasn't typical & there was in fact something wrong w/ the car. If the service dept doesn't really know if something is wrong, they need to state that they don't know instead of assuming. Within the 1st 10 days of owning the 2012 Sonata I had to take it in twice. 1st for a defective stereo, then for a bad compressor/bearings & pulley. This is not what I expect from a new vehicle right off the lot. They now have my car for the next 3 days to repair the compressor & want to make an additional appt to replace the stereo next week. Once the problem w/ the car was diagnosed I was contacted by the service dept. opposed to the salesman I was originally dealing with. I believe the salesperson should have followed up & discussed the problem considering he was aware of the whole situation. I stated my frustration w/ this particular vehicle suggested it was a problematic car. He said there is nothing that can be done other than have the service dept. keep fixing the problems. At this point I feel as if I have made a poor decision by purchasing this car & hope it at least holds up for the life of the loan.

serenedy

8 de jul. de 2011

Justen did very well answering all my question and was very polite.There was no pressure from him to make me buy like most places ive been.i would recommend this place to others.Thank You very much Rose

melissahoover1

1 de jul. de 2011

So super happy with my car and my experience with Larry Francis at Glenbrook Hyundai. Larry was excellent in explaining everything and helping me through the process. I feel I got a fair deal and more than expected on my trade. Finance department was super helpful. I would definitely reccomend Larry to my friends and and family. Great guy, completely upfront and honest with us. And made a huge impression on my young daughter!

Gayle Shuster

22 de jun. de 2011

As soon as I entered the dealership I felt very comfortable. Everyone was very freindly and helpful. I had a $ amount in mind and Justingave me several choices of vehicles. He finaly got me in the rightcar.i will recomend Justin and the HAPPY CAR STORE to everyone the nees a carI WILL RETURN

carisav

22 de jun. de 2011

The people at Glenbrook Hyundai were very knowledgeable and helpful. They helped make the purchase as easy as possible. I have no complaints about my experience.

roywkw

11 de jun. de 2011

From the moment my son-in-law and I walked in the front door and he asked for Cleveland, we had excellent service from start til I drove my Hyundai Elantra off the lot.Cleveland is personable, kind and extremely knowledgeable. All questions were answered and the car explained from top to bottom, inside an out.I enjoyed meeting and working with him. Cleveland is definitely an asset to your ompany and should be regarded with great appreciation. Sincerely' Karen L. Whitehead 3023 Clipper Cove Fort Wayne, In. 46815

bandrews

6 de jun. de 2011

This was by far the best car-buying experience I've ever had. I am 46 years old and I've recently gone through a divorce and a bankruptcy. I live in Goshen but work in downtown Ft. Wayne. I put 35k miles a year on whatever I drive.I wanted to deal with facts and I absolutely did not want to play games with prices. Brent Stuckey worked very well with me by listening to me first, and then offering suggestions to help me. We talked about the my driving habits, the mileage, features, and options I wanted, the true value of my trade-in and the true value of the cars for sale. Brent worked very hard to help me determine which payment amount and length and terms of loan that would be best for me based on the cars I was interested in. We discussed the value of newer and older body styles versus the length of financing options. I appreciated the attention he gave to what I wanted, instead of steering me to something he wanted me to buy.I decided to purchase a beautiful used 2011 Hyundai Sonata with 30k miles, right off the showroom floor, and I could not be happier. Once I had determined which car to purchase and had agreed to the terms of the loan, Curt Kinsey stepped in and renegotiated my rate with the lender down even further, allowing me to pickup some gap insurance without increasing my payment. I'm now on my way to rebuilding my credit and I've got a safe, beautiful car, that's fun-to-drive, with an excellent warranty, in a payment range I can live with.I will recommend Brent, Curt and Glenbrook Hyundai to my family and friends, including my daughter who fell in love with the Sonata and wants to trade-in her mustang.Thanks Guys! Brian Andrews of Goshen, Indiana

mmoran

31 de may. de 2011

I've done business with the guys at Glenbrook since 1997.....I've always had great experience with them and never had any type of problem. They are not high pressure and really pamper their customers. I love their service department and sales guys. They always treat me with respect and they really know how customers should be treated. The new Equus that I just bought is an awesome automobile and the deal was hard to say no to.Thanks guys for another great Glenbrook Hyundai experience.Sincerely,Mike Moran

amlhosey

24 de may. de 2011

I was very pleased with the overall appearance of the dealeership. I had made arrangements to meet the slesman - Asron Cox- at a specific time and he was ready for me. I had been looking for a Sonata, and they had only one in stock, which was exactly what I wanted. Aaron showed me around the dealership, including the expansive service department. He also showed me how to use all the "gadgets" on the car.All of the "Team Members" were very polite and helpful.I have great confidence in Glenbrook Hyuandai, and would certinly recomend them to my friends.Regards,Andrew HoseyFt. Wayne

dbartnick71

2 de may. de 2011

Larry and the staff were great to deal with. Larry took the time to show us every car we wanted to look at from new to used. This took over three hours of his time and he was happy to help. In the end we bought a 2011 Sonata. Larry to the time when we picked up the car to go over all the features and set up the Bluetooth feature for my wife. We have only been driving it for 2 days buy love it. If you are in the Fort Wayne IN area look up Larry at Glenbrook Hyundai - Happy Car Store4801 Coldwater RoadFort Wayne, IN 46805

karin_brenig

1 de abr. de 2011

Out of the three dealerships we visited (Kia, Ford, Hyundai) to buy a new car the Glenbrook Hyundai dealer was by far the very best. Their showroom is neat and organized, friendly people great you as soon as they see you entering, there is popcorn, soda, coffee and free WIFI available for customers. The 2011 Elantra is so popular, they can't even keep them in stock. We had to wait 3 days for ours to come in, which was really a pain because we had only one car to get two people to work and I had to drive 80 miles a day because of that. When I called and asked Glenbrook Hyundai on Tuesday how much longer we'd have to wait, they said if our car doesn't come in by tomorrow, Wednesday, they'd give us a rental car for free.This was the first really 'new' new car I bought, and I felt very good about it, thanks to Glenbrook Hyundai.

ellendouglas

26 de mar. de 2011

I recently purchased a new Elantra at Hyundai Glenbrook, Ft Wayne IN. As a recent widow, this was my first time to buy a car on my own so I was a bit hesitant about making such an important decision. Justin Stuckey met me with a big smile and treated me with such respect. I explained that I was just looking and had some questions. He talked with me for about an hour and I asked if he would meet with me and my brother the next day. We set up an appointment and the next day, Justin patiently answered all of the questions that my brother presented. It took about three weeks for MY new Elantra to be delivered and Justin spent a long time with me-explaining everything I asked. He reassured me that I could come back with a list of questions and he would be happy to help-whenever I needed to do so. There was an issue about some of my documentation when I signed the purchase agreement, and everyone at Glenbrook Hyundai was very professional and helpful as we tried to determine the cause of the problem. I would recommend JUSTIN STUCKEY and Glenbrook Hyundai to all of my friends and family!! Ellen Douglas

MRJaneway77

28 de feb. de 2011

I already had an appointment set up but when I arrived I was greeted right away. All the sales staff were very friendly. Some were even joking around with me about my Chicago Bears hat I was wearing. My sales person Justin was very friendly and helpful. He did everything he could to meet my needs and get me a deal that fit my budget. I will definitely recommend Glenbrook Hyundai to other people based on my experience.I have been to other dealers in the past and had horrible experiences. Many of them didn't even try to help me in finding a car or even a good deal. When you walk in and state what you're looking for and your budget and the dealer tries to sell u a vehicle that you can't afford that tells me they don't care about you. But Glenbrook Hyundai did the exact opposite. They did their "magic" and got me into a vehicle I could afford. Matt J.

bellaroo

17 de feb. de 2011

We were not planing on buying a car, when we stopped in. We were just going to lookk at small cars to save gas driving back and forth to work. Brandon met us in the lot and from there it is history. We explained what we were looking for and he said to come inside with him. In side was the neatest little 2011 Accent. It was the Saturday Sale Special. We told him what payment we were looking for and it fit into our budget. He explained all the extras and the warrenties. That is what sold us on the car. All the salesmen and women were very friendly. Brandon stayed with us through the whole process. We will buy again from Glenbrook Hyundia.