Merskine1971

17 de jun. de 2015

The team at Grappone Ford were absolutely fantastic, especially Jillian. This was the first time I have ever had a great experience purchasing a vehicle.

brianshankey

22 de ago. de 2012

Bravo Grappone!I had a great second experience with Grappone Ford and sales rep Diana Dutcher. The competitive price plus excellent customer service made going back to Grappone for my second new car in 6 months a no-brainer!Diana is phenomenal. She has an exhaustive knowledge of the Ford products she sells plus takes the time to work with the customer to assess needs and desires in a vehicle. Since I graduated school, I have bought 6 new cars from 4 dealerships and dealt with 4 different sales reps. I can say with all sincerity that I will be back to both Grappone and Diana Dutcher in the future! As a side note, I tried writing this review on the google review site. It was very confusing and not that user friendly... Not even sure if it worked. This site is much easier to use. I would not ask customers to use that site in the future as it may dissuade people like me who do not want to take 30 minutes out of their day to figure out a confusing site only to find out the information gets lost anyway in cyber coo-coo land!

treoless

18 de may. de 2012

I was lucky to find Grappone Ford. I couldn't say more positive things about this dealership. Just to name a few:The pricing was very competitive and straightforward. They offered the price quoted in the email. No bait-and-switch.I did a factory order. A discount became available after I ordered my car. Although the price had been agreed upon, they passed that saving to me.When my car came in, John thought I wouldn't like the bumper protector I'd already paid for. He wanted me to look at it before it's installed. He was right - I didn't like it. So he returned it for me.I took delivery of my car and a week later wanted to swap out the standard uni-directional remote starter for a bi-directional one. They even paid for the labor. They didn't have to do this because they had paid the third-party installer for the standard system.I'm extremely satisfied. John and Bob's service far exceeded my expectations.

keimic

13 de may. de 2012

I bought a used Ford from another dealership. They offered no information about the vehicle or service for it. The folks at Grappone Ford gave it a thorough inspection. The performed a recall repair and advised me of when to expect various levels of service in the future. From their attitude you would have thought that they had sold the vehicle themselves. They made sure that I was comfortable with the vehicle before I left. They definitely have a new and loyal customer for service and future sales too.

MaggieMarley

4 de abr. de 2012

I am so happy I went to Grappone! Dan was very nice & helpful. I went in with the intention of buying an SUV & left with one. I started my experience online & the staff made my transition from online to in person car shopping a seamless experience. I am a person with, well we'll call it less than ideal credit, and Dan & the rest of the staff I met worked hard to get me apropriate, haggle-free, affordable pricing & financing, and treated me with dignity & respect despite the fact my credit wasnt what it should be, unlike a dealership I dealt with earlier in the week. The experience was stress free and they made car buying what it should be...fun! Everyone I talked to was pleasant, easy to talk to & very helpful. I truly felt like my business with them was valued. I WILL definetly recommend this dealership to anyone in the market for a new or used car.

envision_create

19 de mar. de 2012

I had the pleasure of working with Kevin, one of the Sales Associates. He was the best sales person I worked with in my search for a new car. Considering I emailed every Ford dealer in New Hampshire, that's quite the achievement.Both times I stopped into the dealerships I felt I was in a happy, comfortable atmosphere. Every person there seemed happy, and happy to help if needed. Kevin Mull, in the Hyundai division, was friendly, pleasant, patient, and very good-natured both times I stopped into Grappone Hyundai. He was polite and showed me the features of the cars I considered without being pushy or making me feel rushed into a decision. My search for a new car led me to a new Ford rather than a Hyundai, but he remained helpful and pleasant while two other gentlemen helped me finish my purchase. Unfortunately, I don't remember their names since I dealt with them only briefly. That being said, they were both fantastic as well and very helpful.

ssfreddy

7 de mar. de 2012

Very professional and take care of your every need makeing your experiance at Grappone Ford, one of a kind. Just go to Grappone Ford and see for yourself. You will then find yourself given them the same score I just gave them. Today its hard to find a car dealership that keeps it simple and stay with the basic no smoke and mirrors. Everything is straight up front and if you dont understand they will clearify your question.Im a customer for life.

UNDEER401

2 de mar. de 2012

Staff was attentive and worked with me as I developed exactly what options I wanted.Everyone was very helpful and answered all of my questions. The financing staff wasvery helpful and aquired a good commercial loan rate.

pmbushey

20 de feb. de 2012

This makes the second car we bought from Grappone Dealerships. Both times the sales people and dealership went out of their way to get us into the car we wanted. Diana was wonderful and even though it was Presidents Day weekend and they were busy, busy, busy, she made us feel like she had all the time in the world for us. She was attentive,friendly and knowledgeable.I will recommend Grappone to anyone who will listen. We will be back again when we need another car. Thank you Diana and Chris for a great experience.

kcsunapee

16 de feb. de 2012

I bought my 1st ever new car from Grappone this year. It's a 2012 Ford Focus Hatchback. Love this car! I've had an all-around great experience with Grappone, from test drive to purchase to service.I am also a repeat customer, having purchased my mother's 2008 Focus used from Grappone a few years ago.I highly recommend that anyone buying a new or used car consider Grappone as you destination!

debraann11

10 de feb. de 2012

We were looking to trade in our Ford Edge that we bought at a local dealership here in our hometown, very unhappy with the service and Edge. We called Ruth and talked with her on the phone and found a very knowledgeable, friendly person who went out of her way to answer our questions and help to make our New Escape a perfect match for us, she took the time to explain all the new features on the vehicle and we left with the feeling that if we had any questions she was there to help. When and if we ever trade our Escape in we would go back to Grappone and HOPEFULLY Ruth will still be there to make it another enjoyable day.

leahnpaul

2 de feb. de 2012

I was looking for a white, low milage, f-150 super crew cab online. At a good price.(of course) I found a 2011 at a dealer named Grappone in Bow, New Hampshire for nearly $4000 below kelly blue book. So i drove 2 1/2 hours from N. Adams, MA. The service i received was wonderful. My sales consultant Diana Dutcher was very helpful and knowledgeable. She even helped me remove my lumber rack from my truck in a snowstorm. Dan gelvin in financing, worked his tail off to get me the loan i needed to purchase this truck. It took the whole next day and ment i needed to resign all the paper work. They sent a driver all the way to me with the papers. That is incredible customer service if you ask me.I would totally recommend the Grappone dealership to anyone, near or far, and i will make the long drive back when its time to trade in the wifes car.

srmgr20733

22 de ene. de 2012

Diana was great to work with in purchasing a new vehicle. She was engaging without being pushy, friendly, helpful, and worked hard to make a mutually beneficial sale. I initially ran into Diana on her day off while simply browsing the lot. She offered help but when I said that I was just looking, she made sure that I was left alone. When I decided to purchase a vehicle I sought Diana out due to her ability to honor my wishes. She didn't let me down during the negotiations either. Once again, she listened and did her very best to honor them. She was gracious the entire time, apologizing for delays, and ensuring that I was comfortable.Diana was a pleasure to work with.

lettyreyes

3 de ene. de 2012

Overall, my experience was good. I felt Jason did his best to ensure my best interest. The one area I was disappointed was that the car was not completely cleaned for being a new car with 7 miles on it.I hope that this will be rectified when I return to get my car applied with the resistall.Thank you,Letty

USAAmember

28 de dic. de 2011

I'm a member of USAA. My wife and I are retired teachers. We love quiet rural living and have lived in the White Mountains Region of New Hampshire for 38 years. It's quite obvious why we don't like the process of "haggling": neither of us is, or ever,was good at it. Car Buying Services such as those offered by USAA and others are much more our "cup of tea".But without the initial contact we had by telephone with Stephanie Belyea, the follow-up call of Bri on Monday (she let us know you were open on the day after Christmas), and the patience of Dianna with two people who don't use a cellphone or twitter, just a land line, computers and the Internet..., the experience might not have been as successful.The only reason we didn't give all 5s above is because the manager did not call our Trusted Choice Agent, Mike Graham regarding Collision Insurance even though we gave him the info. Mike called us today Wednesday. Because we had reached on Monday, Mike told us we would have been covered in any case. Still....But overall we were most impressed by the friendliness and helpfulness Of Stephanie, Bri and Dianna and give them all thre of them a "High 5".

seeking_fair_deal

22 de dic. de 2011

After two very frustrating attempts to come to an agreement on a deal for a new Ford Explorer with the folks at Grappone, I was ready to give up. However, shortly after he read about my experiences on Dealer Rater, I was contacted by the owner, Greg Grappone. Greg expressed his desire to learn from my experience and was still committed to winning my business. We had some productive exchanges where he suggested a few new options. While I was uneasy about returning to the dealership, I respected Greg's approach and was also drawn by the value of the "Grappone difference". Greg put me in touch with Bob McCullen and Jeff Harsin to discuss these new options. After running through several scenarios, Bob did find a car that matched my specifications. Further, he was willing to make some adjustments in order to make the deal affordable for me. We still have some logistics and paperwork to finalize, but in the end, it looks like it will be a pretty fair deal. My ratings for this dealership would have been higher if my last experience was my first experience. I do have children that are approaching driving age, so I will be in the market again in the near future. Based on my last interaction, I will most likely be heading to Grappone again.

rgrandmaison

19 de dic. de 2011

Scott Brannen's product knowledge was very good and the sales manager Scott brought the price in line with what I could afford. The finance professional Dan explained the extended coverages and set up financing to my specs. quickly. Vehicle pick-up was on time and all extra work was very nicely done. Scott made introductions to the service coordinator Crystal Haskell and set up preliminary service.Buying a truck had never been this easy before and I will recommend this dealership to anyone looking for a new vehicle.

psw15

13 de dic. de 2011

First, let me preface these words that I am not a shill working for Mazda and or Grappone. A question accompanying this review is "Would you trust the integrity of a consumer review if you knew it was written in the dealership's showroom? It got me thinking that often times I believe certain companies submit reviews with decoy or shill advertising. I am not one of these. Our family was in the market for a new vehicle that offered third row seating. Having done my own research, I found the Mazda5 offered the third row seating, good MPG, and was within my pricepoint. Through an independent website, I was put in touch with Ashley Morse. She was courteous and not overbearing in telling me what Grappone had to offer. After some review of the vehicle I realized it may be too small for our family needs and had told Ashley as such. However, since there was another Mazda dealership 1 mile from our house (Grappone is 18 miles away), the family set off to see if it would work. To our surprise the Mazda5 offeered what we were looking for. The salesperson at this dealership let us test drive then moved in to strike a deal. I was open with the salesman stating I had already begun communication with another dealership, he pushed on. When I asked what he thought his pricepoint would be (I knew from Grappone's Zag pricing where they would be negotiating from) he refused to tell me. He then accused me of "playing a game" which was personally insulting and our family walked out. A few days later I was able to reach Ashley and let her know the Mazda5 may work. She was able to set me up with an appointment. I met Scott Brannen (quite by accident as the Sales manager is Scott too) at the front steps and we went from there. Scott and the crew were able to listen to the requests of pricepoint and get me there through creative financing/incentive options. The dealership near my house told me "it wasn't possible" to get me to where I wanted to be. Grappone, Scott and Ashley worked with me (the consumer) to meet my needs and the other dealership certainly did not. I reccomend their services and hopefully you will have an enjoyable experience too.Paul Wheeler

pellerin8

12 de dic. de 2011

We went to Grappone to trade our car for a new one. We have gone to Grappone's and worked with Ken for the past 20+ years. It is always an easy experience. We are treated fairly and with no pressure. Ken is super knowledgeable and a real pleasure to deal with. He went out of the way to track down the exact car we wanted and stayed late to accomodate our schedule. We will defiantely continue to use Grappone for all our auto needs.

SueErickson

12 de dic. de 2011

I went into the sale knowing what I wanted. I had bought 2 other cars from this dealership. Sometimes the time drags while the paperwork is getting organized but John made me feel comfortable and he was very personable. The price was right, I felt like I got what I expected for my trade and then when I decided to complete the deal all the pieces fell into place without a single thought wondering if I did the right thing. I would definitely return to buy another car from John and Grappone in the future. I am intrigued by the maintenance plan I bought into. It should be great to get regular service and my first set of new tires without opening my wallet. Thank you very much for this positive experience using the holiday season. No stress...

jjaggers

9 de dic. de 2011

I was very pleased with the saleswoman I worked with! Ruth was friendly, knowledgeable, accommodating,and made my purchasing experience enjoyable, rewarding and at the end of the day, I was completely satisfied with both the truck that our church purchased and with Ruth's professionalism.

Mark Brown

7 de dic. de 2011

The quality to detail and follow through was top notch. The team I had was very friendly and helpful. They gave all the information and more on my car I could ask for. It was a pleasure to deal with them.

DHILLARD

7 de dic. de 2011

I was referred by USAA buying service and came down from Vermont with a specific vehicle and price in mind. the dealership worked with me and found the exact vehilce i wanted . Everyone i met was professional and friendly. We will continue to do business with Grappone.

SIRydberg

3 de dic. de 2011

I have been a Grappone customer for 20 yrs. I came into Grappone Ford to have the alignment and tires checked on my 2002 Hyundai Santa Fe and thought I would test drive an Escape while I waited. Bob took me over to Ruth and introduced us. Ruth is an exceptional saleswoman. No pressure, no hassle, just lot's of great answers to my questions. She really knows her Fords. It wasn't long before I was sold on the dealership as well as the car. My whole experience was positive. I had contacted Ashley via the internet last spring when I was looking into trading in my Santa Fe. She returned my calls, answered my e-mails and was very knowledgeable. She kept in touch with me over the weeks and months. Always the professional, she never pushed me me to buy. I think she was surprised when I finally bought a Ford.

mysunshine714

26 de nov. de 2011

After the BAD experience we had at AUTOSCARE this was a refreshing and wonderful new car experience. I will tell everyone I know to go to GRAPPONE FORD in Concord, NH

downout

16 de nov. de 2011

I FOUND THE SALES PERSON TO BE VERY KNOWLEDGEABLE AND FRIENDLY WITH THE DESIRE TO GIVE US THE BEST SHE COULD,ALSO WHEN DON M APPEARED TO SMOOTH THE ICING OUT MAY HAVE BEEN THE TOPPING ON A GOOD CAKE.DAN G WAS VERY PROFESSIONAL BUT DOWN TO EARTH IN THE CREDIT DEPT.KUDOS TO ALL 3 OF THEM AND GRAPPONE FORDGARY MANSON

smantharand

7 de nov. de 2011

Jason Urban was an amazing help on picking a car that would work for me and that i would like. I recommend him for anyone buying a car he is the best at what he does.

vmonster60

2 de nov. de 2011

My over all experience with Grappone was great. Rob Washburn was very down to earth and didn't (B.S.)anything to make the sale. His knowlage of the vehical is outstanding. And was very helpful in taking time to explaning how to program the blue tooth function. He is an a+ sales man.

Glenn Smith

2 de nov. de 2011

I was a first time new car buyer and interviewed several dealers to determine with whom I wanted to establish a relationship. I quickly eliminated some based on an overall reaction to an unpleasant experience in interaacting with their people. I did not respond well to high pressure tactics, lack of product knowledge or ambivalence in one case. I am not an impulse buyer but view myself rather as an educated consumer who wants courteous interaction, accurate facts and a projection that I will be a valued customer with a long relationship. Price is of course a sensitive component but not the sole determining factor. Graponne FORD provided a welcome buying atmosphere as soon as I entered the showroom. Ruth was courteous, polite, and attentive to my inquiries and did not display any sales pressure to close a "deal" on the spot. She was extremely willing to gather information as my questions developed. I left with an initial price proposal and she followed up later in a timely fashion, but not over bearing. Later we negotiated a trade-in price of my present vehicle to determine a final purchase cost. Even though they were not the lowest price overall, I made the decision to allow Graponne to sell me my new Explorer XLT. I would rate Ruth and Graponne as providing a very good buying enviornment to purchase vehicles.

Modell29

1 de nov. de 2011

I found Grappone after having an unpleasant experience at another dealership. They immediately offered a far better price without any hassle or sales gimmicks. Diana was friendly and helpful from start. I have already referred a friend who was inI for the same truck I was. It appears he had a similar positive experience as he is picking his truck up tomorrow! Do yourself a favor and start your search with Grappone....you will save yourself some time, money....with no hassles. Thanks Diana....I love my new F150!!

Moebox

31 de oct. de 2011

To be honest, I was not sure of this Dealership at first. I made a deal that I had bad feelings about after and quite frankly did not fully understand. Once the dealership understood my dissatisfaction I was contacted by one of the owners who honestly wanted to make it right. Well, he did make it right and now I have to say that is a rare thing today. I have never heard of a Dealership doing that after the papers were signed. I am truely impressed!!

jejh2o

28 de oct. de 2011

This was the most pleasurable car buying experience we've had. Jason was very friendly, easy going, and informative. He was patient with us as we test drove three different vehicles before deciding on one. There was no pressure and we were able to agree to a fair price with smiles on our faces. There was also no pressure in the back room - simply a straightforward explanation of the insurances and warranties available and our options. All in all, it was a great experience. I highly recommend working with Jason at Grappone Ford.

keprov01

27 de oct. de 2011

We had a great experience with our new purchase and trading out of our unfavorable lease. Jason was easy going and a pleasure to work with.

nhaardvark

24 de oct. de 2011

My (our) purchase was beyond my original need or want. The entire experience was A+...This is the best, perhaps, vehicle I will own since I moved to NH in '96...Thanks

Transplanted Midwesterner

21 de oct. de 2011

Sales staff were helpful without being pushy. They gave me plenty of time to drive and check out vehicles over several days. Questions were answered well. I was offered a loaner while they did some add-on work to my new vehicle, and the work was finished sooner than expected.

macaroni777

20 de oct. de 2011

After searching for a minivan that we could afford, we connected with Scott and let him know our preferences for make, model, cost and year. Within a few days, Scott had what he believed to be the perfect vehicle for us, even though it wasn't our first choice. We set up a test drive appointment, and we were not disappointed! After only a couple of hours, we were driving home our purchase. Everyone at the dealership was friendly, professional and courteous, and the process was expedient. Scott and your dealership will be highly recommended to our friends and family for their future purchases!

JMan8686

20 de oct. de 2011

I had a poor experience at a different Mazda dealership prior to going to Grappone Mazda. I am so glad I went to Grappone! The difference was like night and day. They have a freindly staff, great pricing, and great car selection. We were able to make a deal over the phone before I even stepped foot into the dealership! They paid me top dollar for my trade-in, and I was able to purchase the exact Mazda 3 I wanted at an awesome price! I would definitely recommend Grappone to anyone.

shoeman4

20 de oct. de 2011

I had a very good experence with jason and the service and sales people. I would reccomend that anyone looking to buy a new or used vechile give grappone a call you will be surprised at how hard they work for you. thanks again jason and graponne sales and serivce.

ricklev

19 de oct. de 2011

This was a very painless and friendly purchase. Internet pricing was fair and led to successful negotiations on my trade. I will definitely will give Grappone the opportunity again when I am in the market for another vehicle.

cdkskp

19 de oct. de 2011

Started our search on the internet-Kristina was quick to respond with information and a great price. Went in for a test drive and John was personal and friendly. He walked us through the entire process and made sure we left knowing our new car in and out. From internet, to sales to financing, we couldn't have asked for better service. Chris Bassett was exceptional. Highly recommend John and the team at Grappone.

Wm Nyberg

18 de oct. de 2011

Using internet made a good connection with salesTruck was ready for demo when I arrivedDelivery on truck was quick and pleasantEverything was ready

jlc1929

18 de oct. de 2011

Ashley was very prompt in calling us back when we did an application over the internet. John was great in helping us find the best price for us and when we had some issues he took care of them no questions asked. Example: The vehicle had brake light issue and he had it taken care of right away and the car was not cleaned well at all and also had that taken care of promptly. I would recommend Grappone Ford to others and will give them Ashley and John's names.

courtneyb

17 de oct. de 2011

Grappone is a family owned and operated business, with Mr. and Mrs. Grappone in the showroom making sure things are running smoothly. We were very pleased with our salesperson Diana. She was patient and friendly, and answered our many questions. She worked hard to make sure we drove off the lot in the car we wanted and at the price we could afford. I would recommend the Grappone name to anyone looking for a new or used vehicle.

Peter J Lott

23 de sep. de 2011

The responce time from my first request via the internet was amazing, I've bought over 15 cars from different Dealerships so far I my life, Triple that from private owners.All I can say is that Jen and Kris are the reason I drove from amherst to concord. As you know there are a lot of dealers down in this area but I will make the trip again when my youngest son needs a car. Thanks also to Jason and the sales team that made is possible from the price to the business office. Great job team and I look forward the working with you again.

jmbcooks4fun

17 de sep. de 2011

Ruth was really awesome to deal with, friendly and I felt she really wanted to make me happy with my purchase, was up front and honest..Even drove 30miles from the dealership to deliver my car..took her time explaining and going over the car and has since called me to check if everything was going alright and to verify service scheduling for my roof rack.

aplasser

14 de sep. de 2011

I first made contact with Grappone via USAA which gives veterans the opportunity to get great pricing on new autos. I was contacted by Grappone very quickly once the inquiry was made and kept putting off going in because i didn't want to deal with the hassle of sales reps pushing you to make deals that are out of this world crazy.I had nothing but an amazing experience at Grappone. I HATE auto dealships because of past experiences with buying vehicles, but Grappone turned that around. There wasn't one person that i could say that was anything less than perfect to deal with. Ruth bent over backwards for me by trying to search for the right vehicles in addition to her boss Bob McCullen who was awesome also. I got an AMAZING deal on my trade in and AMAZING deal on my new auto. Chris Bassett in financing was great to talk to and gave me the feeling of being right at home and felt absolutely no stress. I will certainly push everyone to go to Grappone in the future as they were by far the best dealship i've EVER dealt with.

careed

13 de sep. de 2011

This is a no pressure car dealership. They want to help you and if you don't want to buy a car or they can't fit your needs thats ok too. They know they have a good product and are their to assist you and not pressure you. This is a class establishment that I look forward to doing business with as long as I live in the area.

theil69

6 de sep. de 2011

This is my 2nd purchase from Grappone.I am treated like a person, not a number. There is dealer 3 miles from me in Best Ford but they are rude and not nice to work with. Grappone is 40 miles but well worth the trip. I am treated right and Diana Dutcher handles her job with the utmost professionalism. She knows the product line in and out and is always willing to make suggestions and recommendations to me about what works and why. I would highly suggest everyone but their vehicles from Diana at Grappone.

K9limo

5 de sep. de 2011

Our appointment started on time. Ruth had all the vehicles we wanted to see at Grappone Ford. This has not been our experience with other dealers who have multiple sites. The Sales manager was very persistent in finding a price we could afford. I never felt pressure to buy that day until we met with the gentleman in finance. We did feel like he was trying to sell as all the extra plans. Ruth and the Sales Manager worked with us for several hours past closing on a holiday weekend.

arizona97

4 de sep. de 2011

After I had made my purchase of a certified 2010 ford fusion and left the dealership, I noticed a couple of things that should have been taken care of before I drove off: the left rear brake light was out, my oil sticker had shown that it was passed due, and my lock window button does not work. For a certified car that went through inspection this should have been identified and fixed. It would have saved me another trip down to the dealershhip. I'll have to plan and additional trip since I did not schedule for the lock window button to be fixed.

bjc2011

1 de sep. de 2011

Very happy with my Grappone experience. They were willing to negotiate online as was my preference, unlike AutoFair Ford, who had refused to do so. I'm happy with the deal that they agreed to, given the availability of the vehicle at the time of purchase. Sales Rep. Scott Brannen made the process simple and painless. No games or other phoney sales baloney from Scott. He was very helpful and accommodating and had a pleasant, relaxed demeanor throughout. This guy knows what it's like to be on the other side of the desk and it shows.Be sure you check out Grappone. If you want efficient, friendly and straight forward service, do yourself a favor and ask for Scott Brannen. You won't be disappointed.

TontoSchwartz

28 de ago. de 2011

Ruth Stephanson and Chris Bassett were absolutely first rate. We had researched and driven the Ford Escape at several dealerships to narrow down the potential candidates for a new car. Grappone Ford was selected because it had the largest inventory of Escapes in the area. We were assigned to Ruth who was articulate, professional, knew her product, and extremely helpful without the pressure of making a sale. Having made our decision on what to purchace (which include Toyota, Honda, and Lexus), and having a price range that included a trade-in, Ruth costed the Escape several ways and with several payment plans. Ruth and Grappone met us half way on the trade-in which was reasonable and fair. There was no need to belabor that discussion. Ruth stayed with us until the end describing the salient points of all the features on the new Escsape. This included several futile attempts to synch our Blackberry to the car. Ruth finally did it! In the process, Ruth coordinated with Chris Bassett in the finance department. Chris was extremely accommodating by providing several payment options and patiently explaining each plan and what was included. His personal experience helped our decision process by offering pros and cons of each plan and the resulting extended warranties and service packages. Chris persistently searched for the best payment plan for us and was able to save an additional percentage point which as lower than our already low credit union rate. All in all, this has been one of the easiest, most pleasurable, and hassle free car purchases ever.

tthompson79

9 de ago. de 2011

I will write another review after my new 2012 Mustang is delivered. I have to say though that this has been a great experience thus far! I had been shopping around 12-15 dealers in Massachusetts for the best price and had emailed everyone asking for their best offers. Within the first 24 hours Kristina contacted me with an amazing price! The other 12-15 dealers did not even respond to the email. I sent a second one letting them know A dealership had offered me a specific price, it was so good it must have scared them away! :-) You want no hassle, no BS shopping minus the tricks and games then you need to start here first and save yourself a lot of time. You guys are great and kudos to Kristina for her great response time and customer service!

csaplar

7 de ago. de 2011

I started with the internet department which identified several Ford Rangers in inventory which matched my specifications. I visited for a test drive and was greeted by a knowledgeable, capable and pleasant sales consultant who answered my questions and was able to complete the sale with trade-in within a couple of hours. Excellent experience!

JSANCHE

30 de jul. de 2011

Folks I had visited other Mazada dealers in New Hampshire to buy a new CX-7, however once I stepped into this dealership it was clear that they are the best. They didn't waste my time with any of those stupid sales tricks(how much can you afford?) and they got down to where the rubber meets the road which is how much do you want for your trade and how do you want to pay for the new vehicle. After a few back and forths on the trade amount we came to and agreement which I could live with and the deal was done. I also like the Grappone benefits such as free tires for my car as long as I serviced it there, 100K powertrain warranty, free oil changes(after 5 ior 6)and all the other free benefits they give all customers. Also I bought the service package at a discount for all oil changes and scheduled services up to 60K miles.A great deal if you think about how much you actually spend on this stuff.I definitely recommend Grappone Ford/Mazada to anyone, ask for Scott Brannen by name he really gets it. I promise you won't be disappointed.

alxa

22 de jul. de 2011

I was in the market for a new Ford Fiesta and contacted most of the Ford Dealerships in New Hampshire. I had decided to choose Grappone because of a friends referal and I am so happy I did. The Fiesta, the model I wanted, is hard to find now in this area. I was so worried I wouldnt be able to get the car I wanted but Grappone pulled it off! The price was great, the warranties great...everything about this transaction went smoothly, without pressure. I couldnt be happier. This car was a big purchase for me, a brand new car is something I haven't had in ages. They went out of their way to make me feel comfortable and that is something I appreciate the most. Outstanding customer service! I had all the information I needed from their website so that I walked into the dealership with knowledge about the car and what they had to offer.

jrtmitzi

21 de jul. de 2011

I had a really good experience. I would have liked it better if the paper work could have been completed faster. I'm pretty sure that isn't your fault. Overall I enjoyed doing business with you. PS I'm having fun with the car!

pmcarthage

19 de jul. de 2011

We enjoyed the transaction and found the process of buying a new vehicle from you very pleasant. The initial contact that resulted from our internet inquiry was first class. All of the staff with whom we had contact were informative and courteous.

GregD

10 de jul. de 2011

My girlfriend and I went to the dealership to look at the Ford Escape. We started on the lot walking around and within a few minutes, John was outside showing us everything there is to know about the Ford Escape. After a thorough demonstration, he brought us inside to see what our trade-in vehicle was worth and what types of financing we could get. After a little negotiation, we decided to buy the Escape. John was able to get us a great price for our current vehicle as well as a great finance rate. I was very pleased with the care we received from John. He was very personable and friendly. I'll definitely be buying my next vehicle from him!

DanNKathyD

5 de jul. de 2011

Our experience was excellent! We had been there before looking, and Dacre remembered us, so he helped us again. Well he did such a great job!! He got together with the finance guy (originally from upstate NY - can't remember his name) and both of them worked so hard to get us an EXCELLENT package deal!! It came together perfect, we loved the car, and we drove away with it within a couple hours! It was so terrific & so fast!! Thanks to Grappone for such a terrific experience! We'll send everybody we know to you!! ;)Kathy & Dan Dalrymple

dreamingfurther

2 de jul. de 2011

The sales consultant we worked with, Scott Brannen was a great guy. He was totally prepared for our meeting and got us out to the car to test drive it as soon as we got there. Initially we had thought we were going to buy a slightly different model that was still being shipped, but once we heard how long it would be until it got there we decided to buy the last model that they had on site. He worked quickly to make this happen and get the car ready. I would happily buy another car from Grappone, or Scott again.

Thayer

25 de jun. de 2011

Our last purchase was a Ford Explorer, 8 years ago at the same dealership. We hold on to our vehicles, so we were looking for something that will have a good life. When we got to Grappone this morning, we met Dacre and from the beginning, we were up front, told him what we were looking for and that we had done our homework. Dacre answered questions, and gave us the right amount of time to think over what we were about to do. It was down to two different vehicles, and again, he gave us time to discuss what we wanted, when we were ready, he was able to make the deal happen. Paperwork was pretty quick, everyone was very friendly during the whole process. Once the purchase was made, Dacre went over the car information with us, showed us the features it has, and helped to set up Sync functions in our new Ford Fusion. We are very happy with the events of the day, and smiled the whole way home because I love my new car! Certainly would recommend the dealership!

mdifonzo

24 de jun. de 2011

I have purchased 6 new Ford vehicles in 10 years. All were from other dealerships and the process was ok at best. Usually expectations are met when you work your deal and take delivery of the vehicle. Job done...sometines not that well. At Grappone Ford, my expectations were exceeded in many ways. The buying process was easy and for the first time ever, actually kind of fun!Diana was great to work with. She is very knowledge and attentive. Bob, the GSM was also great to work with. I look forward to doing business with Grappone Ford again in the future.

norsitevt

22 de jun. de 2011

The dealership, and in particular, Ruth Stephenson, went out of their way to find the exact match for the model of Ford Escape that I wanted. Not only did they have to reach out of the state, they did so overnight, had a trailer hitch installed and delivered it to me the next day. They were extremely flexible in negotiating a trade and were sincerely obvious in wanting my business and my satisfaction. The many perks at Grappone, such as the no charge 100,000 mile powertrain warranty, really make this a dealership worth the drive from Vermont.

Fuzzybear2

18 de jun. de 2011

I wanted to take a minute, to say that I was very pleased with the help I received from John, in helping me throughevery step in purchasing my truck.He arranged for my test drive, got the truck cleaned and ready to go, paper-workready, truck fueled, and was on my way. It was like dealing with a friend, a real asset to the dealer-ship. I shall return.Francis BrozaLudlow Vt.

ronald_n_miller

17 de jun. de 2011

ask for Diana!!! most pleasant preowned purchase experience i've ever had!! very friendly, very helpful, very gracious... i would recommend anyone to visit grappone and talk with diana, you'll be glad you did!! grappone put me into a company loaner while a few service items were taken care of in the shop... such a nice gesture, which cost me the gas i used and tolls to get to grappone!! ;)i'll go back next time in a heartbeat

rmjames29

31 de may. de 2011

Purchasing this vehicle was a very positive experience. Diana Dutcher is friendly and very knowledgable about Ford cars. She went with me on test drives so that she could answer my questions as they arose. In her office she acquainted me with Grappone Ford and what benefits I could expect in doing business there.

newcarforus

20 de may. de 2011

great car buying experience.Ruth was so friendly and knowledgeableGrappone Autogroup was willing to work with us to meet a price acceptable to allpaper work was done quickly and efficiently..everyone is friendly....the dealership is warm and clean and wecoming

kmb54

17 de abr. de 2011

Diana was quick to approach us as we were looking in the lot, then she graciously backed off when we asked to speak to someone we know..when they were not there she again graciously offered to take us on a test drive of any of the vehicles we were interested in trying..she was very knowledgeable about all of the vehicles and listened to what exactly we were looking for as far as features..she then suggested a test drive in the new 2012 Ford Focus and told us about all of the amenities this model has. We went home and thought about all the choices and upon returning to the dealership after two days, we are now the proud owners of a wonderful new 2012 Ford Focus..Diana was extremely attentive, pleasant, friendly and anxious to meet any need we had and any question we had..would definitely do business with her any time in the future and would ask for her by name. Fast, efficient, courteous service was supplied by her and she even took us on a tour of the service department to make sure we knew where everything was located. Felt very comfortable and at home with all those attending our needs.

seraisty

1 de feb. de 2011

I went into this dealer last week. I was interested in a new 2010 Explorer that was listed. I was taken outside to look at the Explorer, but I was never asked if I would like to take it for a test ride. We went back into the office, where I noticed a beautiful Ford Flex in the showroom, that was it, I was in love! I inquired about the vehicle, where the response I got back was "Miss that's a forty thousand dollar car your looking at." The salesman gave me the numbers for my trade and monthly payment, he never tried to work with me. He acted as if I had no business even taking up his time. I also asked about the Mazda CX-9. Big surprise same response, "that's about thirty six thousand". The man assumed my budget was twenty nine thousand, the price of the Explorer, and even if it was that's a lot of money, and I should have been shown some respect. I will never recommend this dealer to anyone!! The only good thing I can say is, I was in and out of the dealership very quickly. I guess he had somewhere else to be. Well in the end, I made another dealership and salesman very happy, when I purchased my Brand New Ford Flex at Unique Ford in Goffstown!!

Debaug

20 de dic. de 2010

Excellent dealership. Experienced, knowledgeable super accommodating sales associate willing to go the distance to ensure complete satisfaction. Sales manager also terrific and very nice. Would definitely recommend this dealership to anyone looking for a Ford, Mazda or other used car.

jbarrett09

26 de oct. de 2010

My girlfriend and I were thrown into a used toyota corolla, drove it, and then were sat inside... next thing we know we are presented with papers to sign in order to purchase the vehicle! ARE YOU KIDDING ME!!! they did not even ask if we liked it. The only reason we are going back is because of a superb salesman in BOB COTTER! Be weary of Gerry and Lena. Friendliness however is unmatched. Shortly after writing the paragraph above I was contacted by Greg Grappone who showed a great deal of interest in my dis-satisfaction. I just feel as though the majority of the salespeople lack the same intentions, or morals as the owners.

abcmba

17 de sep. de 2010

Ordinarily, we don't recommend businesses or services to others, lest their experiences differ greatly from that of our own. This is the second exception we have ever made. We are totally satisfied customers. From its inception, there has been an overwhelmingly positive attitude clearly evident among the visible employees. At all times, they carry the Grappone name with due respect. This week, both vehicles needed service (over the course of three days). We live a good distance away, and a loaner car available yesterday morning was a convenience for which we are grateful. Yesterday, Adam took great care in ensuring that all issues encountered during the service were understood, as well as all available options. He went above and beyond to offer us not only the most cost-efficient solutions, but the best solutions for the life of the vehicle. I must add that Adam, Grappone's latest gem of a service representative, applied a solution to a longstanding check-in difficulty for those of us who own more-than-one-of-the-same-make vehicles who have not memorized their VINs. Perhaps there are not many of us, but regardless, this uncomplicated-to-provide fix will save time for customer and representative alike. Finally, we have had a tremendously stressful year with illness, loss, and, like the rest of the world, financial uncertainty. One thing that was consistent was knowing we would not have to give a second thought to our vehicles, because they are in such very capable hands. This might just sound like rhetoric, but we are fully aware that our safety has been, and is, literally in Grappone employees' hands. We don't take that for granted. Grappone is the ONLY auto service and repair business to ever win us over. Consistently. Whoever "vets" their employees does an amazing job. The invisible, yet invaluable, mechanics behind the door have never let us down. We are most appreciative of Grappone Quick Lane.

SNUTTER

31 de may. de 2010

I visited this dealer looking for a new Fusion and wound up buying a used car. The salesman quoted a price 1,000 over their published internet price. When I discovered the mistake the next day, a call and a quick visit to the dealership was all it took to have the sales contract rewritten in my favor. I went away happy. The only downside to this whole experience was the inordinately long wait to have the car detailed. Even at that the salesman was very helpful and offered to do whatever I required.

glundh

20 de may. de 2010

This was my second car purchased with Diana, and she did a great job of making it a pleasant experience. I would recommend her and the dealership to anyone. I only wish that I had not lost her business card over the last three years, since my last purchase.

cberg

20 de abr. de 2010

We took one of our Hybrid Fords in for service, the last time the brakes were so bad they said it was dangerous to drive according to Seth, now they are good which was a mistake they were suppose to be questionable, but someone checked the wrong box. So my problem is when do you believe them. How many times have they lied before or made a mistake. Dont go here for service or to buy a car.

nantrows

16 de abr. de 2010

Diane was super friendly and even put up with my grumpy husband! We went in one day and drove the car and then returned the next day to buy it. There weren't any high presure sales people just nice people who were OK with hearing "we need to think about this a few days" Great Job!

prounds

28 de mar. de 2010

Just bought our second car in 5 months. Grappone is not the closest dealership available to us, but we found the atmosphere helpful and straight forward, all the employees were pleasant and knowledgable. They were willing to work with us on price and financing. I felt that everone was professional, honest and I didn't feel that there were gimmicks. Clearly we are repeat customers and will continue to return.

diehard

26 de mar. de 2010

We visited the Grappone Ford dealership three times. Spoke with Diana on the first visit. Because we liked her demeanor we asked for her on each subsequent visit. Diana was quite informed on the different Ford models and she took her time answering all our questions. There was no pressure in selling an automobile to us.

Pmigz10

23 de mar. de 2010

I gave this dealership the rating I did because there sales associates in particular LI TSAO was very nice,personable and a pleasure doing business with, If I didn't deal with him I prob wouldn't have purchased a vehicle from your dealership He gave me a great price and was very fair with my trade in. Those that use grappone should ask for LI TSAO