Michael Markoski

6 de ene. de 2016

The entire staff was very helpful and knowledgeable. It was the best experience I have had with a vehicle purchase.

Nicole Zambell

29 de dic. de 2015

I had excellent service from Mike. He was excellent!!!!

Hope & Kevin Holt

29 de dic. de 2015

I am on my 5th or 6th car from Greenbrook so you must be doing something right!

Denise Brucato

28 de dic. de 2015

I want to get a oil change the 37 point check up for the car I made the appointment that day and I didn't have to pay for it . I was pleasantly surprised, I love that service department .they r best . they took care of my car ,they washed it for me . that was great. Totally unexpected ,l just say enough great things about them

James Colinders

26 de dic. de 2015

The service team at Greenbrook consistently provides a first class experience. They are always thoughtful to look at things that I might not think of and always provide service with a smile.

Linda Hill-mcmillian

25 de dic. de 2015

It was ok had a coupon couldn't use it for oil change, it didn't state what we could use it for. I wasn't crazy about that?

Alfred Fleury

24 de dic. de 2015

Came in to have a recall from more than a year ago fixed. Something about bolts on the front seats. Receptionist in showroom was very courteous telling me about going around the building for service, I was met by a man at an outside desk and brought in to a service manager, was showed to the waiting room and told about the coffee and bagels, all in a professional way. I enjoyed the coffee and bagel and within 45 minutes my repair was made and I was on my way. Lovely surroundings and a very good experience

Nina Bronstein

22 de dic. de 2015

I have, over my lifetime, dealt with many auto dealers and service centers both GM and others; I rate Green Brook GMC at the top. Courtesy, promptness, thoroughness and impeccable organization at their facility! I have now done business with Green Brook GMC with my second vehicle through them and value their care and service.

Lauren Colletti

22 de dic. de 2015

Always a pleasure working with the staff at Greenbrook!! Keep up the good work!

Norris Walton

22 de dic. de 2015

My entire experience from my initial phone call to the dealership to me walking out as the owner of a brand new 2016 Yukon Denali, was possibly the most pleasurable experience I've ever had when purchasing a new vehicle. THOROUGHLY SATISFIED!

Donald Byk

22 de dic. de 2015

Our salesman Chris Devlin was most helpful. We are enjoying our Encore very much. Thank you.

Joanne Shamy

21 de dic. de 2015

My SERVICE AIR BAG displayed on the odometer in addition to the indicator icon lamp appearing. This occurred on a Thursday night and stayed lit. I telephoned the Service Department and was told they had no appointments but that I could bring it in and wait. I arrived at 7:10 a.m. on Saturday morning without an appointment and the problem was corrected and I was on my way home before 9:00 a.m. THANK YOU!

Edward Heussler

21 de dic. de 2015

Car was taken and work done in the time frame promised

Barry Trogu

19 de dic. de 2015

Roger is the mechanic/tech who works on my Sierra (exclusively!) And Fred, my advisor, is on top of my Sierra requirements and appointment scheduling.Excellent employees!

Constance Case

18 de dic. de 2015

Only one glitch in the finance department. Other than that I was very satisfied with my experience at Greenbrook. And I love my car.

William Figueroa

17 de dic. de 2015

Totally surprised by the knowledge and patience displayed by the sales rep. truly felt like he wanted me to be satisfied with the vehicle I selected.

N. Salaam

17 de dic. de 2015

My only complaint is that the shuttle wasn't available for me when I got there even though, I called ahead.

Russell Pepe

11 de dic. de 2015

I purchased my GMC Terrain in 2010 from Greenbrook GMC. They always handled my warranty repairs thoroughly and quickly. My car now has over 100,000 miles and needed out-of-warranty repairs. They always call me to tell me exactly what is wrong, and to ask me if I want to have it repaired. They even suggest lower cost repair options. Again, they fixed everything in a few hours, as all the parts were in stock. A few weeks later, my car still runs like a charm.

Carmela & steve Hurewitz

11 de dic. de 2015

I love Green Brook GMC its always a pleasurei will be back there in 3 years ,when its time and get 2 more cars .i would need about 10 pages -to tell how my wife and i feel about all the guys there ...

Carlos Alarcon

11 de dic. de 2015

As soon as I walked in their staff help me with what I need and they were very professional and they did the job in less time I expected.

Henry Mues

5 de dic. de 2015

Louie, Fred and Franco make the service experience a pleasure!!!

Kiana M.

5 de dic. de 2015

Customer service was great. The staff was very friendly and helpful. I enjoyed them and I am enjoying my new car!

Basil Pushparajah

3 de dic. de 2015

Very good. Joe did a great job. We came in to look at a vehicle and then visit Chrysler but he convinced us to buy at their place.

Marcelo Resende

29 de nov. de 2015

Bought my 2006 GMC at Greenbrook dealer, always serviced by Greenbrook, my Envoy continue to running great due the excellent service. I recommend Greenbrook dealer to any one who is looking for quality and good service. Thank you Greenbrook staff and very high skill mechanics.

June Droussiotis

28 de nov. de 2015

Having been a loyal member to this GMC dealer, I had no reservations about servicing my Acadia at the Greenbrook dealer. Sonny has always been my contact for service and never disappoints! He is very professional and accommodating to the customer. Sonny always calls with any updates and there are no surprises on my bill when I go to pick up my car. It was a wonderful surprise to find my car so clean and vacuumed when I drove it home. Thank you again GMC Greenbrook. It is because of employees like Sonny, and the fine treatment to the customer that keeps me coming back.

Alex Rosato

27 de nov. de 2015

Getulio continues to provide me with excellent customer service, whenever I am in for service for my GMC Acadia.

Linda Antico

26 de nov. de 2015

Excellent service quick response easy car I every bought no nonsense gave me a fair price , good job

Sapna

24 de nov. de 2015

My experience at GMC Green Brook was phenomenal, they were well organized, quick, responsive, and attentive to what I wanted. I'm extremely fond of my Acadia and it only helped that my experience there was as painless and relaxing as can be at a dealership!Thanks to everyone there!

Lissette Cabrera

24 de nov. de 2015

My experience went well. I arrived about 10 min early & was assisted as soon as I walked in the door.I had an oil change & some filters replaced & it took about 1 hour & 15 min which was the time I was told it would take. I asked if a wash & vacuum was included & was told it could be done. However I was told it's only done when asked. Going forward I would suggest it should be offered & only done, if the customer approved. It was a great experience.

Jennifer Zorn

23 de nov. de 2015

I started out as an online customer. Looked at all local dealers as not to waste my time, nor the sales rep. From the get go, Greenbrok was most responsive to the online inquiry and were the ONLY one in the area that chose to give me their time as they would anyone else in the actual showroom. The experience onsite was great as well. Frampton, my sales rep was kind, amusing and an overall pleasure to deal with. Love my new Enclave!

Christopher Reycraft

23 de nov. de 2015

Chris did a great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ilan Cohen

19 de nov. de 2015

Great sales person. Financial dep is great as well

Goodarz Vaziri

18 de nov. de 2015

they are prompt, respectful and accurate.delightful to have my vehicle to be serviced by them any time.

Skip Bell

18 de nov. de 2015

No hassles, very easy process Salesman was professional and a pleasure to deal with.

Deborah Lembeck

17 de nov. de 2015

everyone was very friendly, professional, and willingly to go the extra mile to satisfy the customer.

Mallory Horowitz

17 de nov. de 2015

Chris was extremely helpful in the purchase of my SUV.

James

15 de nov. de 2015

I took a bit longer than I expected to update the firmware on my transmission but the staff has not let me down. I trust the staff at Greenbrook GMC to do right by me by doing right for my vehicle.

Henry Reinbold

14 de nov. de 2015

We were very pleased with the courteousness and professionalism of our salesperson Mike Santucci at the Greenbrook Buick dealership. He was extremely educated with his product and the automobile marketplace. Initially we were very hesitant to go to a "highway dealership", however, we were pleasantly surprised based on the above comments and we will be back.

Carmella Monachello

14 de nov. de 2015

Ricky is great always takes care of me everyone go see him great guy

Paula Benson

13 de nov. de 2015

My experience at the GMC dealership has always been a pleasurable one. I have never had any problems with the servicing of my vehicle or the salesmen who I have purchased cars from.

Sandra Lipke

12 de nov. de 2015

The service department is very friendly and helpful.

Christopher Flynn

12 de nov. de 2015

As always I am treated with respect and my service advisor Ricky always takes time to explain what and why has to be done. My vehicle is always done on time and returned clean and looking great. Thank you Rick and the guys in the service department!!

Edward Cimbala

12 de nov. de 2015

Everything was completed in a timely manner. Great job as usual

Audrey Devine

10 de nov. de 2015

GMC was fast and very nice to work with. I was happy with my results. I was able to get on wifi, have a cup a coffee and watch TV.

JK

10 de nov. de 2015

I have purchased my last 2 cars (Acadias) from this dealership and Ernie Baptista was my sales person for both purchases It is always a pleasure working with Ernie. He is quick in responding to my requests, knowledgeable and very personable.I have also used the dealership for service on a few occasions and found the experience very satisfactory.

Francis Esposito

9 de nov. de 2015

I t was a enjoyable experience ,I came early and was able to leave earlyhaving everything done without a hassle,thank you for your good service

Robin Torres

8 de nov. de 2015

I've bought two trucks from Green Brook auto And I will keep coming back.Our sales person let us decide what we wanted . Did no try pushing a SUV we didn't want. And took his time with us. Great place to buy a car !

Howard Berkowitz

7 de nov. de 2015

I brought my car in for an oil change and the rotation of my tires. The car was taken for service within 10 minutes and the service completed within one hour. The service tech was very friendly and accommodating.

Leigh Moore

4 de nov. de 2015

They did not try to sell me more work than what I came in for. They recommended two additional services but did not force them on me and also stated it could wait.

Jennifer Verdicchio

4 de nov. de 2015

Fred is wonderful to work with. He takes the time to really explain what is required at each service appointment.

Kathleen Alvarado

3 de nov. de 2015

--for service - the wait was very long....even with an appointment.....but the service itself was very good.

Cynthia Moore

3 de nov. de 2015

Friendly service and staff. Only negative was I made an appointment for 7AM, first one to arrive at 6:45AM. Did not get out until 9:30AM. I was only there for an oil change and tire rotation. Very slow service.

Paul Merlo

3 de nov. de 2015

Conscientious and caring dealership goes the extra mile to ensure satisfaction. A true luxury experience from arrival to departure.

Gabriel Moreno

2 de nov. de 2015

easy to do business with no pressure...excellent facility

Kathleen Sheehan

30 de oct. de 2015

Excellent service, comfortable wait, great people. Enjoyed my wait there

Constance Richardson

30 de oct. de 2015

Went for my first oil change during my lunch hour. They said it would take an hour to an hour and a quarter. It took over two hours. I did ask them to install the mud flaps I had. So all in all very nice experience. They apologized for the wait and did not charge me for installing the mud flaps.

Matthew Guldin

29 de oct. de 2015

I recently purchased a 2016 GMC Canyon. Mike Clemmens was my sales rep. The staff overall was exceptional and Mike and the Managers made my purchase very easy and were very willing to make me feel comfortable during the process and getting me to where I wanted to be.

Elizabeth Benitez

26 de oct. de 2015

Green Brook GMC is a wonderful dealership and service center. We have purchased and serviced many cars at this dealership and have been completely satisfied. The staff is friendly, professional and very eager to please- highly recommended!

Jeffrey Bahar

25 de oct. de 2015

Great overall experience with Brahni who was professional, knowledgable and efficient.

Dawn Ruete

24 de oct. de 2015

The service was excellent and everyone was so very nice.

Ashling Carr

21 de oct. de 2015

Always do an awesome job when I go there for any service!

Margaret Ann Ferraez

21 de oct. de 2015

Great friendly service; staff took great care of needed service

Cheryl Wright-newby

16 de oct. de 2015

I was greeted by a member of the staff who was polite, personable & jovial. He diligently tried to direct & help me get into the dealership safely. There was work being done on the grounds outside. I proceeded to do it my way. I then informed him that I was looking for one of two vehicles, but it had to be exactly what I requested. I had already been to another dealership where they tried to put me into a car I didn't want! This gentleman was patient and courteous. He took the time to show me each car on the lot which might meet my expectations. Even when it appeared that I was not going to purchase a car, he did not try to get rid of me for another customer, nor did he try to be aggressive with his sale. I left & returned the next day to look at one of the cars he had shown me. I decided that it was a little different from what I originally wanted, but after seeing it I liked it even better. I made the purchase & he got the sale! He is definitely the person I would request when making a purchase.

Richard Youmans

15 de oct. de 2015

Fred has been taking care of me for a couple years and has always been polite and honest in our conversations. Everyone in the dealership has always been so helpful that is why I keep coming back eventhough my truck is out of warranty

Michael Petrone

15 de oct. de 2015

Getulio has been my go to guy at Greenbrook and he's been awesome.

Charles Gosling

15 de oct. de 2015

I arrived at the time for the service and was greeted promptly and the service was completed in about 1 hour.

Doris Amparbeng

15 de oct. de 2015

I made an appointment and got the slot l needed to meet my work schedule.Oil change was done on point at estimated time.

Kara S Rever

10 de oct. de 2015

As always, the staff was friendly and courteous! My loaner car was readily available and my car was ready very quickly.

Paul Sampson

9 de oct. de 2015

As always your Service Department went above to provide excellent customer service. My car was serviced on time and the communication was excellent. There's never any surprises with this team.

Aaron Smith

8 de oct. de 2015

The Service Technician was very respectful and willing to help anyway possible. The dealership has a very nice waiting area. I would definitely recommend Green Brook to my friends and co-workers.

Silvia Jiglau

7 de oct. de 2015

Green Brook Auto Service is a great place to service your car. Immediately I arrived to the front desk my service adviser 7933 took care of my car, assessed the technical problems and contacted my insurance to receive the best coverage for the work needed to be done. I received also a car loaner for the time my car needed to remain in the shop. When my car was ready for pick up, my service adviser called to inform me that work was done and I can get the car anytime during busyness hours. All personnel was helpful and courteous.Thank you Green Brook.

Ralph Avella

7 de oct. de 2015

As always the staff is friendly and helpful. They know the vehicle and what needs to be done. I buy my cars at Green Brook Buick GMC and always have them serviced there.

Dina Xhelo

6 de oct. de 2015

Good experience everyone was very professional and friendly. We walked into the dealership after experiencing very poor customer service at other dealerships and was very pleased with the welcome and professionalism of the dealership. we were just looking not particularly going to buy a new car but they worked with us and gave us a very good deal.

Jose Mehlman

5 de oct. de 2015

Outstanding service. Very efficient, knowledgeable and professional staff. They truly care about customer satisfaction. I will always buy from Greenbrook Buick GMC and will definitely recommend them to my friends.

Christopher Murray

3 de oct. de 2015

I was met with courtesy and efficiency. I dealt with both Tony and Fred, and am extremely satisfied with both how I was treated and the work done to my vehicle.

margiemartin

3 de oct. de 2015

I purchase a new truck every 2-3 years and this was the first time I purchased one from Greenbrook GMC. First, there were problems with their outlook on the promotional offers they were giving at the time. They told me it was either a rebate of the vehicle or 0% financing. As a former GM employee I am well aware of what I am entitled to as a consumer, therefore I knew that I qualified for both the rebate and financing deals. In addition, when trading in my 2014 Silverado, the amount they originally told me I would be given was changed and they then decided to take off an additional $500.00 upon surrendering the vehicle. When I received my new truck which was ordered to my specifications, it was supposed to have a hard top and came in with the soft top. When I requested to make up the difference in price they wouldn't take the soft cover off and give me the hard top regardless of making up the difference.

Robert Bodor

2 de oct. de 2015

Chris was Very attentive to my requirements and provided on the spot answers and service. Have already referred my daughter and Son in law to him for their next purchase!

Pamela, NJ

2 de oct. de 2015

The gentleman, Titulio, service department, who handled my oil change is terrific. I have worked with him before. He is above all polite, personable and sincere and responsible. He is completely knowledgeable about the product and whatever issues I have had questions about. Thank you for all your help.

Tamara Ellis

29 de sep. de 2015

I love Josh and the whole Greenbrook family!! I have purchased several cars and trucks from them over the years and I keep going back.

John Dasti

29 de sep. de 2015

The staff is always professional and helpful. They work very hard to make your experience a great one.

Ciskokidataol.com

27 de sep. de 2015

My wife and I bought a Buick Encore on Wednesday September 23, 2015.The salesman Craig Russell was friendly, personable, knowledgeable, and honest (I believe).My wife said that "This was the best buying experience I have ever had." ....The dealer's owner deserves the highest compliment for understanding what customer service is all about. It is obvious that his beliefs are communicated to his staff. To David F. I say "Great Job Sir!!!!".... My wife and I are telling all of our friends about Green Brook Buick GMC. We plan on staying with the dealer forever.Sincerely, Mike and Peggy L.

Luz

26 de sep. de 2015

the service rendered is fine so far. It was the brake and leaking of oil and slow leak on two tires. It was fixed, all working well. I have been going to GMC to service my car for 4 yrs.I have been satisfied so far. Tony does a great job explaining what it needs to be done and the cost of such service. Thank you.

Kim Lester

26 de sep. de 2015

My wait time was less than an hour for my oil change and tire rotation. They checked for items in addition to what I had it in for.

Kathy Messano

25 de sep. de 2015

Jim Sheehan was fantastic. He was patient and knowledgeable. Not once did I feel like I was being ignored, that my questions were annoying, or that I was being upsold. He was fast and made buying a new a pleasant experience, even for our small children.I am very selective, and it takes me months to make a decision about a car purchase. Jim answered all of my questions both in person and over the phone. When I had a last minute epiphany that I had to have AWD versus FWD on our new Acadia, Jim found us the perfect car (again). When we are ready to replace my husband's car, we will go back to Jim. My husband and I have bought cars over the years and have never had such a positive experience. I would highly recommend both the dealership and more specifically Jim Sheehan.

Frank Mitrano

25 de sep. de 2015

Everything was great! Salesperson was amazing, and everyone was friendly. Wish I worked there!

Robert Raymar

23 de sep. de 2015

Great work. Walked in for tire repair. Good internet, muffins and coffee.

Joseph Pisaniello

22 de sep. de 2015

This Service team always does an outstanding job. The are the most customer focused team I've ever worked with. From the manager on down they make your experience the best it can be. The work to my vehicle was done as expected and completed on time. The best dealership I've ever dealt with.

David Munoz

19 de sep. de 2015

Elvio Esteban was very helpful with the entire buying process. I liked that he kept his word and really worked along with management to get the payments I was looking for. It also helped that the dealership is kids friendly which was a plus.

Michael Fallon

17 de sep. de 2015

Three generations of my family have shopped at Greenbrook GMC, three more generations after me will continue to shop there. Nothing but Utter satisfaction and great customer service. Juan and his team went above and beyond to help me find the perfect truck for me and I couldn't be happier.Thanks guys

Georges M Yazgi

14 de sep. de 2015

It's to simple when ask and you explain your problems and you understand it and you fix it rite away it's good or what ?

Michael Edwards

14 de sep. de 2015

truly sent from above, don't have all the answers but I do know this I'm happy I stopped when I did, service I did not expect, very happy with the service I was given, speechless still gasping for air may the father of all grant your co. with all it needs and wants thank so much

Simon Kendall

12 de sep. de 2015

Excellent customer service. Juan was especially attentive throughout the process and Mark worked tirelessly to make sure the right finance deal could be arranged

Ira Sobel

11 de sep. de 2015

From the time I drove in to the Service Department, the repair was made quickly as I relaxed in the waiting area. The service rep. was extremelynice & efficient.

Nancy Salter

10 de sep. de 2015

I was treated with the utmost care. I went praying for a miracle because my car was on its last leg and although I didn't have thousands of dollars, I was treated like I did. I love my GMC Terrain!!!!!! I would highly recommend GMC as a dealership as one with integrity.

Jill

9 de sep. de 2015

My husband and I had a wonderful experience at Greenbrook. In fact this is the third vehicle that we have purchased at your dealership. The staff is very professional and helpful as always.

Alex Rosato

8 de sep. de 2015

I was recently in the Green Brook GMC for 90,000 mile servicing and new tires on my 2010 MGC Acadia. My service rep, Getulio, was extremely helpful and thorough. He followed up the next day to ensure everything was working as expected.

Thauwon Wondor

7 de sep. de 2015

I had a great experience! And loved the service!

Lynette Acosta

5 de sep. de 2015

All individuals were very professional, knowledgeable and courteous

Anthony Pitts

4 de sep. de 2015

Courteous and efficient. The tech addressed my service In a prompt and professional manner.

Lynn A.

4 de sep. de 2015

I was extremely pleased with my recent service visit. The service department was ready to take in my car and provide me with a loaner at the appointment time I had scheduled. I was nervous about leaving my larger car for several days because at my former dealership, I was only ever offered a small car. Sonny at the Green Brook GMC dealership set me up with a 7-seater car which allowed me to drive my large family around while they worked on my car. Sonny was also very diligent in calling me daily with the status of my open recall item. Thanks for excellent service.

Rickey Williams

4 de sep. de 2015

my visit to the service department was outstanding and my service advisor Ricky was great

Michael Abramson

3 de sep. de 2015

My car was serviced promptly upon arrival, the car was ready at the time it was originally promised.

Abdallah Iraqi

3 de sep. de 2015

Great Service as usual. I don't need to ask they check everything and updated me with my car status and what needed and arrange for next service that suites my time. You cannot find better than that

Gurdeep Kaur

2 de sep. de 2015

We were in need of a new car and we were recommended by friends to check out Green Brook GMC. We got there and saw a wide range of vehicles and were approached by Chris Devlin who was a huge help with our selection of the Terrain. He was very patient with our decision making and was very knowledgable of our questions with all the new features and gadgets in the new vehicle. We did not plan on buying a car that evening, but with this help we found one we liked and got to leave with it the same day. Chris Devlin and the whole Green Brook GMC dealership staff were very welcoming and helpful and we would highly recommend them to others.

Angela Adamson

2 de sep. de 2015

My husband and I bought SUV's on the same day. We are very please with the salesman JB and the financial manager Timothy. Both paid special attention to our needs and went beyond the call of service for us. Approval was seamless too. We would also like to say that the overall atmosphere is friendly and we felt this dealership is the right choice for us. We will be repeat customers. Thanks for excellence.

Andrew Festa

1 de sep. de 2015

my most recent experience with the service department was wonderful. my service adviser sonny tejada was extremely professional and went going beyond the extra mile to satisfy me. I WONT FORGET THAT. THANK YOU SONNY!

Amy K.

31 de ago. de 2015

I found myself with 2 flat tires in one day...I was able to get down to the dealership and as busy as they were they took me right away, as I had been at work all day and I had to get home to let my dogs out. They informed me all 4 tires would need to be replaced and they could do it in the morning. They put me in a loaner car and I was on my way. By lunch time the next day my car was done and they even washed it for me. They are always very polite and professional. Louie who runs the service department is great.

Bill

27 de ago. de 2015

Great car buying experience. Very helpful and friendly.

Sonja A Black

25 de ago. de 2015

I only a got wheel alignment, but I went there about 2 pm and Sonny my service rep. took me in right away.

Salvatore Randazzo

25 de ago. de 2015

As usual very good service in and out in under an hour..

Barry Trogu

22 de ago. de 2015

As usual, Fred my service adviser and Roger, the technician that always works on my diesel truck provided excellent service!

Ray

21 de ago. de 2015

I have had excellent experience with green brook Buick - the leasing process and the service department are very concerned that their customers are treated respectfully and are satisfied.

Luis M Chipana

21 de ago. de 2015

They did a good job and analysis regarding possible issues, then we work on that together with the regular maintenance. In addition I had a flat tire, then they give the service without a previous appointment.

Howard Searle

20 de ago. de 2015

i dealt mostly with ernie batista who was a pleasure to work with. he was very knowledgeable and efficient. i like the GMC canyon so far ( 4 days ), but both time and consumer reports will tell. still learning all the functionshmsearle

Syed Ahmed

20 de ago. de 2015

Service was great, no flaws, everything was perfect.

Shawn Garman

20 de ago. de 2015

I walked in, unsure of what I wanted. Marty was patient and showed me several vehicles. I found one that I really wanted, and Marty and his team worked hard to get me good deal from the bank. I love my new Regal Turbo, and the service was excellent.

Christopher Kleban

20 de ago. de 2015

Very helpful and very informative Chris Devlin was a great sales rep he was courteous and willing to help.

Rob

18 de ago. de 2015

Exelent job. My second car from this dealer. Will recommend always.

Roda German

18 de ago. de 2015

Great dealership! Waiting areas are maintained for comfort ! Service consultants (sonny)and sales consultants ( chris devlin) are very helpful!

John Lally

17 de ago. de 2015

Greenbrook is the best dealer I've ever dealt with.

Nora Zaldana

14 de ago. de 2015

I was hesitant until speaking to Mayela and Ernie that helped me and guided me on exactly what I was looking for... Thank you!!! completely satisfied with my new vehicle :) ps. Also Thankyou Laurie :)Nora~

Andrew Moore

13 de ago. de 2015

JD was polite, professional and well educated on the Yukon xl we were wanting to purchase. He went above and beyond what any other salesperson would be willing to do, in order to gain customer satisfaction. He was always there to reply to phone calls texts or emails. Though we are new to the country, he was able to promptly get us financing and we had the perfect suv with all the bells and whistles within days. We have leased cars for 12 years and never experienced such a wonderful experience as we did at Green Brook Auto Mall with JD, Josh and Tim. We look forward to seeing them all during maintenance visits!

James Vitale

12 de ago. de 2015

This was my second vehicle in as many months. I was pleased with Brani and James for their salesmanship. No pressure and they went out of their way to make it easy to buy what I was looking for. Thank you.

Laurence Basinski

10 de ago. de 2015

Every aspect of your service and sales people can only be described as EXCELLENT. My salesman Juan was an absolute pleasure to deal with in the purchase of my new Terrain. The prompt attention to every detail in the following months by all of your service department personnel was OUTSTANDING!.. I will always recommend you to my friends and family for any future auto purchases. Yours truly Larry Basinski

Jose Gennaro

9 de ago. de 2015

I went in for my routine oil change and tire rotation. I was very satisfied by the service I got. I had an early morning appointment, so I was happy to see that there was coffee and bagels in the waiting area. I was also happy that my car was washed after the service.

Michael Cutilli

7 de ago. de 2015

Sales and service are great ! Test drive was great.

Robert Raymar

7 de ago. de 2015

Did everything very quickly, and perfectly. I waited there for my car, and the free coffee and bagels were great!

Robert Swan

7 de ago. de 2015

Your staff members are of the highest quality. I'm extremely satisfied with GMC Green Brook

Gloria Confalone

6 de ago. de 2015

It is always a pleasure to come to your dealership. I was greeted by your service staff to check in and Fred immediately brought me to his desk to check me in. He is so considerate of my time and said he would have me out before I knew it. He is right! He is passionate about his job and it shows and he takes such pride in his service from beginning to end.

Edward Alachniewicz

6 de ago. de 2015

My wife and I shopped every possible alternative to the Buick Encore. We have been loyal Buick owners for 20 years, but always insist the car we purchase outclasses its rival. Buick has consistently done that. The Encore meets the high expectations we demand.

Melissa L

4 de ago. de 2015

As always I love coming to you guys there. You guys are always prompt with what I expect from you guys. Such a friendly eviroment while waiting.

Salvatore Clemente

3 de ago. de 2015

Love Greenbrook GMC! I've been dealing with them since 2004 and won't go anywhere else. The professionalism is like no other and my salesman Chris Devlin is wonderful. The service dept. is the best around. I can't say enough great things about this dealership. I always feel important and like I'm a part of a big family when I'm there. Great place with great people. Thank you!

Alberta H Molnar

30 de jul. de 2015

On-time, courteous service. Professional staff. Clean facilities and waiting area.

Mary Collins

29 de jul. de 2015

The concern I had with my vehicle was quickly identified, remediated, and under warranty! What's better than that? My customer service representative, Getulio, was wonderful to deal with, and actually took the time to review with me features on my Buick Enclave that I did not realize it was equipped with. Definitely a "10".

Gardner Mandes

28 de jul. de 2015

Im a hard person to please, Old school rules but i am very happy with the service, exceptional, attention to details, courteous and when they tell you a time your car will be done it is. The service department and its full staff are respectful and they treat and talk to you like family. Thumbs up guys. You really get what customer service is.

Teri Danahey

27 de jul. de 2015

The guys at the service department are always helpful and never leave me hanging without progress reports.

Rosa Vargas

27 de jul. de 2015

I must say that a good impression goes base on the representative and I will like to address that Getulio is a very professional and dedicated young man... He answered my questions in a professional manner, always very attentive! I wish all the employees were like him.

Frank Delucca

24 de jul. de 2015

The Service department did excellent work within a very reasonable time. They kept us up to date on the repair and were courteous and professional on the phone and in person

Kristin S

24 de jul. de 2015

My car was making a noise that sounded like trouble. Your service department was able to squeeze me in for a last minute appointment with no trouble. Ricky in service was great with explaining what the steps would be to determine the problem, and then again what the resolution would be. Will definitely return! Thank you!

Howard Berkowitz

23 de jul. de 2015

I had my Buick Enclave detailed at the shop and was pleased with the job. I did not have any transportation and the dealership provided courtesy transportation back to my home and also picked me up when the car was finished.

Russ

23 de jul. de 2015

The dealership could not have been better. Got my car fixed quickly and helped get me into a loaner car for a few days so life wasn't interrupted. Thanks to everyone at Greenbrook GMC!

Frank Terista

20 de jul. de 2015

service was excellent. problem was fixed in an hour .

Vito Oliveri

20 de jul. de 2015

as always the dealership extended every bit of courtesy.i am greatful for that. they are always honest, try their best, and stand by their repairs. I wish they were closer to staten island. but that is my problem.

Thomas Dwyer

19 de jul. de 2015

In and out quickly even though I did not have an appointment.

Ursula Weuste

17 de jul. de 2015

The Service was great, and the Staff very friendly and helpful.

Jim Hadfield

13 de jul. de 2015

Excellent overall service. Service associate (Ricky) was very courteous, helpful and knowledgeable. I drove 50 miles from my home, past numerous other Buick dealers, to get to Green Brook Buick/GMC. I expected, and received, outstanding service throughout the process.

Alex Cruz-ruales

11 de jul. de 2015

Fast and seamless transaction. Sales advisor Mike S. handling of my purchase was great.

Linda Bohl

10 de jul. de 2015

Everything went as well as I expected.The convenience of the outdoor check in was a nice touch!

Robert Kuchner

9 de jul. de 2015

This transaction was driven by our Salesman - Nate. He is really knowledgeableabout the product and auto business as a whole. He loves cars!I have bought several vehicles from Greenbrook and its predecessors and have always been satisfied with sales and services. The deals are ok but Nate made it happen. What follow thru including post purchase. I think your trade pricing is aggressive and I walked but salesman was so good drew me back.(with several follow up calls to work, cell and home .I think you $499 doc fee is just a tacit way of increasing cost (about 1 percent )- its too high. Had I known about it I may not have returned. Other dealers charge half that amount and you could too and still recoup your cost and make money.

Sandra M Lipke

7 de jul. de 2015

I think that waiting an hour and a half for an oil change is too long. Also, the price went up to $45. It used to be $30. I go to the dealer out of loyalty but honestly, the Jiffy Lube down the street can do the same thing cheaper and faster. I am getting tired of the long wait times. And when you make an appointment it takes just as long.

Lorraine Soisson

6 de jul. de 2015

Fred was great. Helped us navigate some warranty repairs and also some that were not covered that we went to GM for help with as well. Matched prices for tires from elsewhere. Everyone we encountered was helpful and courteous.

Karen Greenwald

6 de jul. de 2015

The service team did a great job and were extremely accommodating with my schedule.

Elizabeth Noumoff

3 de jul. de 2015

Jim Sheehan is the best sales rep I've ever dealt with!!

June Droussiotis

3 de jul. de 2015

I have been a loyal GMC owner and always service my car at the Greenbrook GMC. My most recent experience did not disappoint. My service manager, Sonny, could not have been more accommodating to me as his customer. Sonny made sure all the services and recalls were addressed with my vehicle. A loaner was made available since the car required a longer stay for parts being ordered. Communication with Sonny with regard to updates or changes to the services required was easy and timely. Although there are many places to service my vehicle, I have found for the past 6 years, Greenbrook GMC, where I originally purchased the car, has been outstanding. Please forward my review to the dealer, as Sonny and the young lady who stayed a bit longer after her shift was over to arrange a car for me, were outstanding. I will continue to use Greenbrook GMC, and will contemplate further purchases of my vehicles for my 4 children. Thank you.

Grace Sette

30 de jun. de 2015

I was in and out on time and I even got a recall taken care of, that I didn't know was out yet.

John Ellery

28 de jun. de 2015

Great job, no pressure sales person.. Had problem with truck ,, Dennis in service dept.. And Josh researched problem and handled it in a tlmely and professional manner.. Was very impressed...

John Ellery

27 de jun. de 2015

Would recommend this GMC TEAM to all my friends and family , They are a class act from sales to service..it is a pleasure working with them.. Thank you for making my purchase painless!

Amado Lugo

26 de jun. de 2015

I was very happy with the Sales department, namely Mike Santucci (I may have misspelled his name). Walked in and out in 2-1/2 hours. Very happy with my new truck!

Kathleen Jones

26 de jun. de 2015

The entire process was quick and easy. The staff was so welcoming, kind, and understanding. They helped me to find a plan and car that best fit my needs and I couldn't be happier with my new Encore! As a first-time buyer I definitely picked the right dealership to go to.

Michael Young

25 de jun. de 2015

I came in for the 27 point inspection and an oil change. This also includes checking my tires for air pressure. I came in with all four tires at 37. I left with one at 34 (below the suggested air pressure for my tires/vehicle), one at 37, one at 38, and one at 41. I had to go to my local tire dealer and have them done properly. This isn't the first time this has happened. Once I was even told that the sensors needed to be reset. Well, (so I asked), why isn't it reset before the car is given back to me?

Akhilanand Balkaran

24 de jun. de 2015

I went in for an oil change and chat with some other people that was there longer than I was, so I feel pretty good that I was there for an hour and a half.Thanks

Gina Renz

19 de jun. de 2015

I felt like I was a valuable customer and appreciated.Staff is extremely friendly!

Alex Nieradka

19 de jun. de 2015

I've been imagining my dream vehicle since I was 17 when I first got my license. Almost 2 years later I purchased my first GMC Sierra. It was a 2002 1500 HD SLE. As to be expected I fell in love with that truck. Then 2013 came along and that's when the initial design of the current body style Sierra was blasted out on the web. I knew right then and there that was my dream truck. I worked for 2 years striving to become the owner of that beautiful vehicle. Then in May 2015 John and the Green Brook GMC team made that dream become a reality. John was able to find me a 2015 All-Terrain SLT in the color iridium and I was blown away when I first saw the vehicle. The entire time I was at the dealership it was surreal, that amazing piece of machinery was mine. I am very very happy with my new truck and have no problem showing it off to my friends and family.

Nabeehah

19 de jun. de 2015

My salesman made me feel very comfortable. He was very polite but, I would have liked to have been able to negotiate the price better. This was the first time that I have bought a car where there wasn't much room for negotiation. I didn't get a gift either which I have in the past from other dealerships.

Thomas Pasckvale

18 de jun. de 2015

Gary and everyone at the dealership were very helpful

Dennis Mackin

16 de jun. de 2015

Service personel are very polite and knowledgeable. Service was done well and I must commend the staff.

Dixie

15 de jun. de 2015

Green Brook GMC is a friendly and professional dealership.

Kevin Cole

13 de jun. de 2015

I am always pleased when I bring my vehicle to Green brook and my Service Rep Fred and my Sales Rep Frampton Walker, I may never go anywhere else!

Elby Roberts

13 de jun. de 2015

Mike made me and my wife very comfortable when we purchase our_G_M_C TERRAIN and the gentleman in the credit department was excellent and very professional I tip my hat off 2 greenbrook this was the best experience I have ever had in purchasing a new vehicle.

Kelly Gamone

12 de jun. de 2015

This is not the first vehicle that I leased through Green Brook Buick GMC. So, obviously there is a reason I keep returning. My salesman, Brani Vasilijevic, makes the experience quick and painless!

Frederick Morris

11 de jun. de 2015

I was satisfed with the manner in which I was greeted , it was very friendly . The service provided was good

Brian Gingrich

10 de jun. de 2015

My mechanic recommended Jim and he was awesome. He understand what I was looking for and also since I was a first time owner, he was very patience. Thanks to Jim and Greenbrook, my Canyon, is the smoothest, hottest, and she's a beast truck on the roads!

John Bernhardt

10 de jun. de 2015

Best dealership I've been around everyone is very friendly and helpful

Eleanor J Pavol

9 de jun. de 2015

Below is an email I sent to Lou Bottone regarding Fred Sheppard. Lou,I just wanted to drop a note to you about the exceptional service I received when I took my car for the scheduled oil change/tire rotation on June 6th. I did not have an appointment but I called and was told to come in and I should be waited on in about 45 minutes, which is what happened.Fred handled the paperwork and noticed I was charged the last time I brought my car in which should not have happened since I still covered under warranty. I should have realized that myself but did not. He said he would try to figure out how to get this credit to me. I did mention to him that I lost a key and he said that he would check to see if some type of credit could be applied. What Fred did was apply the credit to the programming of the key which I appreciated. He also offered to have my car washed which I did not expect. My visit was pleasant and while sitting in the waiting room I observed how Fred spoke to other customers. He is very respectful and makes the customer feel special.Usually car maintenance is something done that needs to be done but no one wants to do it. However, my experience was pleasant and I was in and out within 45 minutes. The Buick dealership has an asset with Fred, thanks for the great experience.Eleanor (Elly) Pavol

Brad Zickert

8 de jun. de 2015

Everything was fine. It all depends on the individuals you are working with. 3.5 years ago I was not working with people who were good so I bought from another dealership. This time I got a good rep to work with so I bought from you.

Christa C

5 de jun. de 2015

Mike Nixon is a true asset to your dealership. Love Love Love my new Acadia Denali. Thank you Mike!! You are the BEST!

Paula Nelson

5 de jun. de 2015

Jimmy Russell and GMC Greenbrook made my car buying experience the best ever!! I LOVE my new 2015 GMC Acadia. My husband is thinking about buying a car and we plan to buy it from Mr. Russell.

Robert Loveridge

5 de jun. de 2015

I made an appointment for a tire rotation and oil change. The appointment was for 1020 and I was out before noon. Staff if very courteous and pleasant. The atmosphere is excellent and worth the trip from Staten Island. Coffee soda and water are available while waiting. Highly recommend this dealership.

Jalanne Dodman

3 de jun. de 2015

I have been using the service department at Green Brook Buick for multiple years and have always been highly satisfied, so when it was time to replace my 2002 Century, I began my search at Green Brook Buick. Sales department was very helpful and suggesting various options, i.e. model. I really wanted a "silver" Regal with Turbo and they found a perfect fit AND at a very good price.

Alberta Molnar

2 de jun. de 2015

Car taken in for service on time. Completed quickly. Service personnel very courteous.

Joseph Bellew

1 de jun. de 2015

Our Sales Consultant, John was extremely knowledgeable and enthusiastic about the GMC Acadia that we purchased. He was very helpful and patient while we were deciding on which vehicle to purchase. This is our 3rd vehicle we purchased at your dealership and definitely feel like family. Thank you.

Donna Morris

1 de jun. de 2015

The employees were very courtesy and the dealership very clean.

Gabrielle Novikov

28 de may. de 2015

Always a pleasure! Helpful and courteous staff! Anxiously awaiting to purchase my next vehicle from GreenBrook GMC!

Angela Palumbo

28 de may. de 2015

Always friendly. Great job Always a pleasure to go there.

Wendy Cuttic

23 de may. de 2015

Mr.Sheehan was very helpful in finding a vehicle that met our needs.

Kevin Gorel

22 de may. de 2015

excellent service, super friendly employees. great dealership and salesman

Carolyn Moran

22 de may. de 2015

My sales person. Dave Grinis, is fantastic. He took the time to explain everything to me. I felt I could ask anything now or at any time in the future. My comfort and safety was a primary concern of his. He even offered to have me come back at any time for further assistance. You are lucky to have him. Carolyn Moran

Susan Thomas

22 de may. de 2015

It was quick and efficient,waiting area was comfortable.

Alan Schnell

20 de may. de 2015

Sales person was very helpful, followed up with call after purchase to make sure all was well.

Joseph Pisaniello

19 de may. de 2015

There is never an issue with this dealership. Absolutely the best

Leonard Moshinsky

16 de may. de 2015

Perfect service, routine oil change, tire repair androtation, courtesy car wash. Very pleased

Indumathi Satheeshkumar

14 de may. de 2015

My experience at greenbrook dealership for gmc was so great. I don't feel any difficulties when i am dealing with the sales person and other people over there.

Joanne Strutzel

14 de may. de 2015

Mike was great very responsive easy to work with. Followed up after the sale and got answers to all my questions.

Ed2300

13 de may. de 2015

Once again Tony T the service wrighter and his crew took care of me in a timely mater and got the job done right the first time. Thanks again!

John Pandolfino

12 de may. de 2015

Greenbrook Buick GMC is by far the most service-oriented facility ever. The Service Representatives truly took care of my problems during this most recent visit. In addition, due to recurring problems with my automobile, they greatly faciliated direct contact with GM Customer Service to compensate me for my inconvenience. For these and many more reasons, I will continue to be a faithful customer of GM and Buick specifically.

Robert Kinard

11 de may. de 2015

My experience was outstanding from start to finish especially Juan the salesperson.

Mearita Floyd

8 de may. de 2015

When I walked into the service office and was surprised to see Sonny. He recognized me in a instant and greeted me with a heart felt greeting there where people in the office being take care of,however at that moment I felt like I was the only standing there.

Lawrence Morgan

8 de may. de 2015

Excellent, polite, responsible, professional service! Everyone is helpful and topnotch!

Lawrence Karlin

7 de may. de 2015

All work was done efficiently and promptly. I am totally satisfied with Green Brook service both currently and for the past seven or eight years.

Toni Carrico

7 de may. de 2015

Best car buying experience I have ever had. It was actually enjoyable!!!!! Your salesman Frampton was great! Not pushy and so helpful with all our questions. Tim in finance was great too! We will be back in 3 years to lease again and I will tell everyone I know how great you guys are!!!

Shirley Munn

6 de may. de 2015

I have always been satisfied with the level of service i received at GreenBrook. Since 2006 I have been a steady customer and look forward to my 2016 purchase. The Staff has always courteous, and professional.

Robert Butkocy

6 de may. de 2015

I know you did not charge me to wash and interior clean my truck, however it was noted on the paper work that it was done. The service advisor told me it was done, but it never got done. No big deal, that was my only item.

Michele Williams

5 de may. de 2015

I had a wonderful experience at your dealership. JD was very helpful and leasing the Buick Enclave was the best decision I've ever made. I have and will continue to spread the word about Greenbrook GMC Buick. I absolutely love my Buick Enclave!

Gabriel Perez

5 de may. de 2015

Very quick service and friendly staff. The buying process was as smooth as I could have hoped for. Not the nightmare slugfest I was anticipating. Very transparent and honest bunch. Highly recommend!

Demetrice Jacobs-tarver

4 de may. de 2015

This is my second vehicle that I have gotten from Greenbrook and everything went fine down to making sure I received all the credit and rebates that I was due. I did not have to do a thing just pick out what I wanted and the did all the paper work and the phone call. I would do it all over again in a heart beat.

Joseph Angelone

3 de may. de 2015

I just leased my 2015 Gmc arcadia and want to say I had a very pleasant and smooth experience.my salesman JD was excellent and professional,the dealership was very nice,i have my vehicle only 1 week but I love it.I will be looking to do more business with them in the future.

Joanne Spataro

3 de may. de 2015

Our experience at Green Brook Buick was a very pleasant and non pressured one.

Mathew Spencer

2 de may. de 2015

The people and technicians I came in contact with were very polite and professional. They offered me a range of services to my benefit. I appreciate their honesty.

Annmarie Heald

2 de may. de 2015

I didn't have an appt but had a large screw stuck in my tire that morning so I brought it in hoping they could squeeze me in to get it repaired. Sure enough they got it right in and also did the oil change that I was scheduled for a few days later. Great service and really appreciate them getting me back on the road so quickly!

Constance Richardson

1 de may. de 2015

My sales person Joe DeRosa was excellent! I told him that I have leased from Honda for 12 years and narrowed my search down to either the Honda CRV or the Terrain. I just needed some more information on the Terrain. He walked me through the whole vehicle explaining all the technology and safety enhancements in the car. I informed him I still needed to go to Honda to try out the CRV and would get back to him. Once I tested the CRV and had the specifications and I called Joe to compare which car I would finally choose. At the time I was going to choose Honda since I have been with them for 12 years. Then after negotiating with Honda we could not come to terms with the pricing. I called Joe again and told him what was in the Honda CRV and wanted the same in the Terrain for a lower price then what Honda quoted. Not only did he beat the price the Terrain came with so much more. Joe went out of his way to assist me in getting the car I wanted and the price as well. He listen to me, asked me questions and was very professional. I am now a very happy & satisfied GMC customer. I am recommending him to all my friends and co-workers.

Geralyn Weeks

1 de may. de 2015

We had Mike Santucci as our sales rep. He made our first time leasing experience pleasant and easy. He was knowledgable and understanding to our needs and about all vehicles we were interested in. I would recommend Mike and this GMC dealership to everyone.

Joyce Landry

1 de may. de 2015

My visit was fast and quick. It was a joy to take my suv to get service. The folks are always wonderful. Best regards Mrs Joyce Landry

Abdallah Iraqi

30 de abr. de 2015

They take care of everything, Not just what I asked for and they take permission before doing what's planed and they are fast. Great service

George Mcdonald

28 de abr. de 2015

Ricky got me in and out quickly. Service was great.

Nancy Ostrowski

28 de abr. de 2015

This is the fourth car I have purchased from this dealership--I would definitely purchase a fifth.

John Dasti

27 de abr. de 2015

They work very hard to provide the highest quality of service.

Syed Ahmed

25 de abr. de 2015

Staff are friendly, salesman has a great personality, everyone is very helpful.

Michael Goodwin

24 de abr. de 2015

Couldn't find problem at first but once you did it was fixed. Appreciate you lending me a loaner while my car was in shop.

Kathie Amorim

23 de abr. de 2015

I was highly satisfied with the service I received from the service advisor. He went above and beyond my expectations.

Edward Young

23 de abr. de 2015

This is my second vehicle with Buick, specifically at this location at Greenbrook Buick. Chris Delvin is probably one of the nicest salesperson I've encountered throughout my years of purchasing cars. He was extremely thorough during the process, showed me the features in and outside of the vehicle, which ultimately helped me decide to pick my recent vehicle, Encore. Mark, the guy I sat down with to do the final paperwork was also a very down to earth, cool guy, that made the process extremely smooth too. Both employees were great.

Nina Bronstein

23 de abr. de 2015

The consideration by Green Brook GMC for our needs and desires were all of what we could ask for. Also, the processing of paperwork and contract were seamlessly done. We came away more than pleased with the whole experience. This is our second BUICK through Green Brook GMC and we simply love the care, comfort and respect we get from the staff.

Edward Carlucci

22 de abr. de 2015

The scheduling process was easy, service waiting area adequate. People were all courteous.

Bradley Paxson

22 de abr. de 2015

Joe DeRosa was super to work with, very accomodating and made the experience very positive!!!

Joseph Pisaniello

20 de abr. de 2015

It's always a pleasure dealing with this dealership

Diane Emtage

17 de abr. de 2015

Very easy and pleasurable experience. All personnel were friendly, helpful and prompt in their service.

P M

14 de abr. de 2015

Had a great service experience with service advisor Ricky. He took the time to listen carefully to all my concerns. He also made recommendations that saved me money. He had staff ferry me to a local diner when I was hungry. All my concerns were addressed and my advisor explained each action taken. Good News, the fixes worked! My car is much quieter now and I like it much better.

Shirley White-Walker

14 de abr. de 2015

I recently had my 2009 Buick Lucerne serviced at Greenbrook car dealership.I called for an appointment at 5:45 Thursday night and was told I could bring my car in the next morning at 8:20 am. My service advisor Fred Sheppard was professional, efficient and knowledgeable. Fred told me it would take several hrs and he arranged for a ride to my destination. The service work involved the power steering assembly, alignment and related elements. It is running beautifully!I purchased my vehicle new in 2009 at Greenbrook and will continue to have them service it because they always provide quality service.

Ellen Brown

14 de abr. de 2015

My experience with service dept was great this time.. they handled everything like they promised and i had no problems.. I love my car and yes i would definetly recommend GMC of Greenbrook to anyone looking for a car/suv... Thanks you guys really helped me out..

Daniel Mcnulty

14 de abr. de 2015

Service was timely and all issues resolved. I used to go to another dealership for service but now have my vehicle serviced here.

Sanjeev Sinha

14 de abr. de 2015

visited first time for scheduled service of buick lacrosse. Staff members were courteous, informed me about navigation system recall upgrade. And completed the service on time.

Wildhorse1970

11 de abr. de 2015

Honest, top quality service department keeps in touch throughout the process. Our original salesman, Brani, still treats us like family and ensures an extra measure of satisfaction anytime we have returned to the dealership for service or otherwise. We would not buy a car anywhere else! You guys rock!

Lashanda Spann

9 de abr. de 2015

My service guy was very nice, I only have issues with your prices for an oil change.

Loyal Customer

7 de abr. de 2015

We always have our cars serviced at Greenbrook GMC.I went in for an oil change last week and Fred noticed there was a brake light out on our truck. He made sure it was replaced although that wasn't why I brought the truck in for. That attention to detail is the kind of service that keeps us coming back.Thanks Fred!

Douglas Brown

3 de abr. de 2015

Very responsive and cooperative when I called for an routine maintenance appointment. Even when the part had to be ordered that I didn't tell them about in advance , I received notification as soon as it came in.

Kenneth Bahrt

31 de mar. de 2015

Thoroughly professional. All work was done right the first time. Friendly and helpful staff

Donna

27 de mar. de 2015

I was very pleased when I went for service. I was in & out within an hour.

Barry Trogu

26 de mar. de 2015

Roger, your automotive service tech, performed the maintenance on my 2007 Sierra. The work was performed in a professional manner and he explained all of the required services for the mileage on my truck. Fred is my service advisor for my service work.In the 8 years I've had my truck serviced at Green Brook, I have had an excellent experience!

Kelly Cupit

24 de mar. de 2015

The car was taken care of, I got the loaner car that I needed, customer service was excellent and the car came back to me so clean!!

Marie Gardiner

24 de mar. de 2015

I like my new truck and the low payment................................................................................................................................,

Luba Turczak

20 de mar. de 2015

Everyone was wonderful....very professional....never felt under pressure....would definitely purchase another vehicle from them!

Christian Coppola

20 de mar. de 2015

I WAS VERY IMPRESSED BY HOW KNOWLEDGABLE AND INFORMATIVE THE SALES PERSON WAS. I WAS UNAWARE OF ALL OF MY OPTIONS. LEASE/FINANCE, HOW MY TRADE WAS VALUED AND NOT ENTIRELY NECESSARY. I UPGRADED TO A NEWER AND MORE COMFORTABLE SIZE VEHICLE FOR ONLY $30 MORE PER MONTH. MY FAMILY AND I COULD NOT BE HAPPIER WITH OUR EXPERIENCE. SEE NATE!

Robert Raymar

18 de mar. de 2015

Service is always performed perfectly and promptly, at fair prices.

Marilyn Brantley

17 de mar. de 2015

Service was top notch and customer service was great.

Arlene Fitzgerald

16 de mar. de 2015

Always a first class dealership. I've owned Mercedes, BMW, Cadillacs.The customer service here is equal but honestly the staff is friendlierthan anywhere. A really special dealership. A.F. Gladstone

Frederick Morris

14 de mar. de 2015

I was satisfied with the service, I was given the amount of time that it would take for repair and that was met. Satisfied with the service .

Paula J Benson

10 de mar. de 2015

I have always had a wonderful experience with the Greenbrook GMAC dealership from the sales personnel to the auto technicians. I have bought numerous cars from GMAC and would recommend this dealership to anyone who is interested in buying a GMAC car.

Jennifer Jones

10 de mar. de 2015

My experiences with Greenbrook GMC have always been great. Staff is very personable & customer service oriented. Pleasure every time I have to come there.J. Jones

Tamika E Jihad

7 de mar. de 2015

I love green brooke gmc its always a pleasure when i buy or get service from them. Ive been a customer for a few years and will never go anywhere else.

David Thompson

6 de mar. de 2015

JD is the man! Very professional and got us exactly what we want. Thx JD

Thomasina Brown-jones

6 de mar. de 2015

I had my car serviced last week it was a very pleasant experience the service was excellent and the people were very kind and courteous

Joseph Capozzi

3 de mar. de 2015

Green Brook GMC does an amazing job in their service and sales departments. We would go no where else!

Jim

3 de mar. de 2015

The first service for my vehicle went very well. The service department is THE reason I bought another vehicle at Green Brook GMC. Mike S in sales convinced me that they sales staff as good as the service staff. I actually look forward to speaking to Mike and catching up and the folks in service are just great. I could not be happier with the staff.

Todd Noe

3 de mar. de 2015

Great group of people at Greenbrook GMC! Friendly, courteous and timely.

Elijah Freeman Jr

26 de feb. de 2015

Very satisfied with overall dealer buying experience.

Frank Piser

24 de feb. de 2015

Good service but a bit slow. Clean facilities. Had only routine maintenance

Fred Balsamo

18 de feb. de 2015

Excellent. The service dept. there has been great every time I've been there so far. Very helpful when I ask questions as well.

June Droussiotis

16 de feb. de 2015

I purchased my 2009 Acadia from Greenbrook, GMC and have been very satisfied with the vehicle and service with this dealer. As a loyal customer, I have always found the services accommodating and convenient. Between service managers Steven Sharkey and Sonny, I have found that they have been informative and very professional. This last service, being that I am now without the extended warranty, was exceptional. Not only did Sonny arrange for a loaner car ( that I realize I am not privy to now), but he itemized all repairs and services prior anything being done. I greatly appreciated all the efforts that this dealer went to in accommodating service and convenience. I will continue to recommend and consider purchasing another GMC vehicle in the near future for my teenagers. Greenbrook GMC dealer has been a great experience, you are to be commended for having such exceptional service managers. Thank you!

William Schwenk

16 de feb. de 2015

Staff was very friendly and the only problem I came across was that it was my first time at the dealership and was not made aware of the amenities of the service department. The staff was very busy and helpful but was only led to the waiting area and said we will be called when our work was completed. Was never made aware of Wi-Fi

Anthony Pitts

13 de feb. de 2015

The salesperson was helpful,informative, knowledgeable and personable. Juan Peleaz was the key reason I purchased my Enclave at Greenbook. The level of professionalism and the focus on providing service beyond a simple sale of the product made for a winning combination. The product alone can sometimes sell itself, but the difference is always where one decides to buy. That difference was determined by what goes along with the product, service, courtesy, reliability. Mr. Peleaz reflected all of these as a representative of Greenbrook BUICK-GMC. Associated management was also supportive but he handled the entire process. I have and will continue to recommend Greenbrook to friends and relatives for not only the quality of the GM brand but for the level of quality and professionalism of its sales staff. Thank you for one of the best buying experiences of my life Mr. Peleaz and Greenbrook BUICK- GMC.

Joseph Swingle

11 de feb. de 2015

The process was easy and very professional! I will recommend Green Brook Buick to all my friends,

Jeffrey J Carrier

10 de feb. de 2015

The service I received was excellent. No problems, very simple.

Paul M.

9 de feb. de 2015

Service advisor listened well and provided the exact service that was needed. Everything was professionally done and I always felt I was in good hands.

James Saranczak

7 de feb. de 2015

VERY GOOD EXPERIENCE. THIRD CAR BOUGHT AT GREENBROOK.

Henry P. Mues 3rd

6 de feb. de 2015

Louie, Fred and Franco in the Service Department are the best! They always take excellent care of me and my 2011 Acadia Denali!!!

Joseph Swingle

4 de feb. de 2015

Just leased a new Buick Enclave and the process was very easy, professional and painless!!

Denise Brucato

2 de feb. de 2015

the service department is what matters to me ..its the follow up i like, the care for the customers...very friendly,thorough,helpful

Stephen Taylor Jr

28 de ene. de 2015

From sales to service my experience has been nothing short of amazing. Very professional and courteous staff.

Rocco Scavone

27 de ene. de 2015

Same story I don't worry about a thing I know they are the best

Joseph Donlon

27 de ene. de 2015

I had my oil changed. The service was good, the people are friendly & courteous. Would recommend

Sonja A Black

27 de ene. de 2015

The staff is very cordial and always try to take care of your needs. I have know completes.My visit (scheduled oil change) that got me in and out quick.

Johnny Naamo

27 de ene. de 2015

Great service, professional service advisors and clean facilities

Frank Lombardi

26 de ene. de 2015

Greenbrook gmc have always been helpfull from vehicle information, purchase and service. I would highly recommendGreenbrook gmc to anyone interested in purchasing or servicing a vehicle.Personally I would like to thank Fred as my service rep for all his help and professionalism

Grace Sette

23 de ene. de 2015

I always find the service team to be extremely pleasant and to deliver as they outline upfront when you check in.

Rose Kopf

22 de ene. de 2015

I'm a happy customer! I will definitely come back to your facility for service.

loyal customer

21 de ene. de 2015

Thanks for always being helpful.We have been coming to the Greenbrook Buick GMC dealer for all our car needs for years!Thanks JD, Fred, Lou, Steve, and all of the service dept workers.

Cesar A Cornejo

19 de ene. de 2015

Faster and good . I love the service ,very clean please. I well recommended

Frank Wisniewski

18 de ene. de 2015

I was intrigued on the size of the dealership. I felt like I was at a shopping mall. The accessories display on the wall should be larger for all the vehicles that you sell. Item that I know of for my vehicle where not on display. An information guid or pictures for those, who don't know what is available to them. I will be returning to the dealership within a few days to complete the final deal that I have made with my sales person. That will make my final decision.

Ralph Avella

15 de ene. de 2015

The staff is always friendly and helpful. They know me and my car. It is always a pleasure doing business.

Kimberly Steitz

14 de ene. de 2015

No issues at all. Great experience. Jim Russell was the best sales person I have ever dealt with and this is my 7th car!!!

Freddys Hernandez

10 de ene. de 2015

Good place and excellent waiting room. Nice staff.

Michael L

10 de ene. de 2015

I had a good experience with service at Greenbrook Buick. The service desk was very busy in the morning. They could have had more staff to help but it was a holiday week. Service was great my car was ready when expected. I was called just as I approached the service center. They left my car clean and all of my requests were fulfilled.

Lawrence Karlin

10 de ene. de 2015

Recall service was done in a timely manner. Also I had a clicking noise for some time which was diagnosed as having some blockage in my heating system and was also repaired. continue to be well satisfied with the dealership. L. Karlin

John F Dziadzio

9 de ene. de 2015

T he customer service staff members Rick and Fred are always very friendly and the service was completed promptly.

Ellen D Buckley

9 de ene. de 2015

Service, as usual is prompt and although I went at a very busy time, I was out in the promised time. I appreciate the courtesy that I receive from the staff. Good place to read and relax while waiting for my car.

William Newell

8 de ene. de 2015

Timely response. Time required for service accurately set out. Clear explanation of service performed.

Lawrence Morgan

8 de ene. de 2015

I love the GMC dealership on Rte 22 in Greenbrook! The staff is professional and experienced. We always feel that we have made wonderful car purchases or leases and services to our vehicles continue to be quick and excellent experiences.

Eugene Springer

7 de ene. de 2015

The service I received was outstanding, considering it was year end and the deals were going to be ending the staff I dealt with did everything they could to ensure that I received the best deal. I sincerely appreciate all the time and effort that was put in especially on December 31st. Would have know problem recommending Greenbrook to anyone. I do want to mention that my son in law recommend your dealership at which he leased a 2014 Acadia dentally back in August.Gene Springer

Linda A Rossano-puff

7 de ene. de 2015

Everything was fine. I still wish they would wash the vehicle like other dealers do.

John Bernhardt

7 de ene. de 2015

Everyone at green brook gmc is great , I brought my car in for service and for my normal check up and it was done quickly I was greater great by the service dept. I would recommend green brook gmc to everyone

Olga Demko

7 de ene. de 2015

I called to schedule service for my car and was able to get appointment the same day and was in and out within an hour

Salvatore Clemente

7 de ene. de 2015

Greenbrook Buick GMC is a wonderful dealership. We always feel at home there, and the staff is the best people we've ever met. Our salesman, Chris Devlin is awesome, best salesman ever, he doesn't only want to make a deal but he knows how to make you feel like family. Thank you!

Bruce Butts

6 de ene. de 2015

Remember, Nate makes the best deals in the state at Great Brook GMC. Service was fast and efficient. The dealer stood behind their product. As the consumer, this is my second vehicle from this location and I have no regrets with either one.Bruce Butts

William Mcneely

6 de ene. de 2015

service was fast, efficient and smooth. Just the way I like

AD

6 de ene. de 2015

My auto broke down and my Onstar service had my 2008 Buick Lucerne towed there. The tow driver told me that it is the transmission because there is fluid all over the ground. After an hour, the service team told me that my transmission was busted and that I would need a replacement...$4,200. I weighed my options and looked at a 2015 Buick LaCrosse. I was kept waiting for 8 hours while my 'paperwork' was being processed. I took the 2015 home and then the bank calls and says that they cannot fund the loan because the dealer made a mistake in their calculations. I would need to complete a new agreement. I LOVED my 2008 and really was not ready to part with it because it had ALL the bells and whistles that I had become accustomed to. I decided to return the 2015 after about a week and was given so many different stories like my car was sold already, it was already in the system...but if I wanted it back, I could buy it back from them!!!!!! The car was sitting in the same spot the tow driver left it.I gave them back the keys and demanded my 2008 be returned. After at2 weeks, the owner said that I could have my car back and would need to remove it ASAP. After having the car towed, they "lost" a set of my keys and fob. They blamed the service desk for having it, but I know that they did not because I went to them first...I had my 2008 towed to another shop.The transmission hose came loose and my fluid spilled out leaving it bone dry. $300 TOTAL REPAIR. The car runs great!

Alberta Molnar

2 de ene. de 2015

Brought in the 2009 Lucerne to have burned out rear directional signal bulbs replaced. Service staff was very helpful and even stayed after closing time to install a second bulb after the first one they installed appeared to be defective.

Lori

30 de dic. de 2014

Car was almost ready when it was supposed to be but I had to call to see if it was done. It took about 45 minutes more than promised

Richard Recine

30 de dic. de 2014

always nice, polite and try to explain what , if any the problem was with vehicle

Barry Trogu

27 de dic. de 2014

Roger is a real good mechanic....he knows how I am with my truck's maintenance. Fred is now my service advisor and I have worked with him in the past and anticipate the same great service as when Steve Sharkey was my service advisor.

Angela Kottkamp

25 de dic. de 2014

Everyone we dealt with at the dealership couldn't have been nicer and very helpful. We had a great experiences!!!

Tamika E Jihad

24 de dic. de 2014

I've been a customer for 4 or 5 years and they are great people and will do whatever they can to help you with any issues if you have one . I would definitely refer them to anyone in the world and i myself will definitely be going back to them again.

Dennis Loniak

20 de dic. de 2014

Tony was very professional and courteous. He kept me updated and stood by as I checked out. Great experience!

Innocenzo Mauro

19 de dic. de 2014

Service staff was fast and cordial. My repair took less than expected, especially since I just drove in without an appointment. I was spoiled years ago with Infiniti service, your organization has met those standards. It is the most important function a dealership can do besides the initial purchase of a vehicle. Continuing this work will keep me from looking at other auto brands.

Heidi Farmer

19 de dic. de 2014

Was very very happy with Gerard's ability to find me exactly the new truck that I wanted.

Gregory J Copeland

18 de dic. de 2014

Vehicle is repaired and maintenance performed with excellence. Service office representatives provides professionalism.

Bill R

16 de dic. de 2014

Great, as usual. We just bought another car there a couple of days ago...We also bought one two months ago! That make 7 in 6 years. Job changes have made us go from economy cars to trucks to economy cars, back to trucks and now to SUVs. We are dealer-loyal more than we are brand loyal. We have bought Pontiacs, Suzukis, GMCs, and Mitsubishis from them. They are a family-owned business and the owner or son are always there if you need them. It is always a pleasure dealing with the other relatives that work there. The service guys are really helpful and follow up on things. Our salesman, Frampton Walker is a gentleman as well as a really good guy. We have never had an issue were we've walked away grumbling about something that did not necessarily go our way (e.g., a third party warranty company would not cover an issue with a headlight and David, the owner, walked us over to Laurie, his sister, and together we called the company to discuss it with them. It wasn't covered but we knew that they at least really tried to help us. I cannot conceive of buying elsewhere; we've been spoiled by their attentiveness, fairness, and willingness to work with us at all levels.

David Vajo

16 de dic. de 2014

Dealt with the tech. Henrique on Sat.11/29Very personable and interested in maintaining my vehicle the right way & even saved me a few bucks onmy service.

Richard Sturtevant

13 de dic. de 2014

We were able to get the problem isolated and once the part was in it was a short wait to get it put in. Our service representative kept us informed and worked everything out for us.

Maureen Devore Rosa

10 de dic. de 2014

Took a lot less time then previously to order and pick up the car.

Hal Bellovin

9 de dic. de 2014

Easy to make appointment and in and out quick........................................

Sallie Hagens

6 de dic. de 2014

Able to do what was needed and more! Steve is an awesome service adviser!!

Denise Gibki

5 de dic. de 2014

This was the best car buying experience I have had. Ernie was amazing! Usually I would hate car shopping but this was relaxed and every employee was friendly and helpful.

Anthony Landry Joyce Stokes Landry

4 de dic. de 2014

We are always happy at GMC Greenbrook. Our salesman JD is amazing person. He's a joy to work with. Please keep him on your team We always ask for JD. He always go the extra mile for you.Best regards Mr Mrs Anthony Joyce Landry

Jeffrey Mahoney

4 de dic. de 2014

Trade in circumstances were not ideal....salesman was great.

Dom's Mom

2 de dic. de 2014

Great experience every time. Service staff are great. love working with Amanda and Getulio. Two cars from the great sales staff at Greenbrook. Hugo has always helped us get the best deal!

Jennifer Cheng

26 de nov. de 2014

Jim Sheehan was my sales rep and he went above and beyond to make my first car purchase experience as pleasant as possible. He was very patient and fun to work with. He focused mostly on the things I was looking for in a car and actually found me a car much better than what I was even looking for. The process was very simple and easy after I selected the car I wanted and he did everything in his power to get the pricing within my budget. The dealership itself had a lot to choose from and every employee there was very nice. We are definitely coming back to Jim and Green Brook for another car soon!

Nancy Murray

26 de nov. de 2014

Green Brook Buick GMC has given us great service for the Buick and GMC cars we had in the past. They are very helpful in both their service department and in the sales department. We had all of our service done there for the GMC Acadia which we just returned at the end of it's lease and decided to buy a new 2015 LaCrosse there. Great car. Bob Murray

Richard Shue

20 de nov. de 2014

Everything was taken care of Thank you. The GM stepped in and took care of all our needs

Karla Krug

19 de nov. de 2014

Good experience very accommodating. Nice place and helpful staff.

Cheryl Rouse

18 de nov. de 2014

My last experience at Greenbrook Buick / AMC was a very pleasant experience. I came in with a flat tire and was gievn direction on how to submit my claim via the coverage had purchased when I leased my car. I followed the directions and obtained my claim number. Upon return to the service department I provided the claim number and everything was taken care of from there. I proceeded to grab a cup a coffee and relax in the very comfortable waiting area. Before I knew it, I was called to get my keys and was on my way with my brand new tire. I could have asked for a better outcome.

Christine L.

13 de nov. de 2014

James was wonderful! I called at 720pm on a Monday night saying I was interested in a buick enclave. Even though they were closing at 8pm, James had the car up front and met us at the door with keys in hand. He spent time with us, and we never felt rushed. I put a deposit on the car and came back Friday night. He was great to work with, there was never any hassling over prices, and he was very thorough. He even set my phone up to the car before I drI've away!

Louis Piancone Jr

13 de nov. de 2014

as usual all was timely, efficient and more than satisfactory

Diane Loprete

13 de nov. de 2014

I always get the best of care at GreenBrook GMC. That is why I have been a customer for the past 8 years. You guys are wonderful!

Albina Caiella

12 de nov. de 2014

Friendly staff and most accomodating in getting you in & out with oil change and tire rotation!

Billy Jefferson

10 de nov. de 2014

As always during my service visits, the level of professionalism, promptness, friendly atmosphere, comfort and cleanliness of the facility always shine through. Keep up the good work!!

David Tucker

10 de nov. de 2014

The relationship has been one of support right from the start. From getting called to come pick up my new plates and then have a tech come out with a screw gun and put them on for me, right up to the quick and effective service whenever I needed it, not to mention the friendly reminders via email that one was coming due. It's all been amazing. I haven't had a new car in years so really didn't know what to expect, but the dealership has been outstanding in all respects.

Albert Grady

9 de nov. de 2014

OUTSTANDING JOB BY SALESMAN JIM SHEEHAN.HE WENT OUT OF HIS WAY TO MEET MY EVERY NEED.EXTREMELY SATISFIED WITH ENTIRE EXPERIENCE.I FOUND A GREAT SALESMAN,A GREAT PRODUCT AND A GREAT DEALERSHIP ALL UNDER ONE ROOF!

Fernando Arroyo

7 de nov. de 2014

It was a very pleasant experiences dealing with the Customer Product Advisor, Amr Elsayed. He was a real gentleman and very honest person.

Giovanna Galdos

7 de nov. de 2014

There are professionals and such nice people in there.

Desmond Grayer

7 de nov. de 2014

Experience was excellent and the service was excellent as well... Keep up the good work

Paul Merlo

4 de nov. de 2014

Dealership has the best Buick Service Dept. In Central NJ, and they keep improving. Truly excellent, I'lll keep returning.

V S

31 de oct. de 2014

Service dept is very good, clean, and respectful of customer and their needs. Right now I'm waiting for a part to come in...I didn't need a car to lend...Service dept is going to call me when part is in. I couldn't be more happier with the service dept and the dealership having the people that work there know how the customer needs and also by treating them properly and friendly.

Joanne Shamy

30 de oct. de 2014

When I arrived at Greenbrook GMC for my 7:30 a.m. service (routine maintenance) appointment, I thought it was going to turn into a nightmare. There was a line out the door. I started to get antsy because I had so much running to do that day and thought I would never get it all done. Much to my surprise, the check in process went quickly and smoothly, the waiting area was pleasurable with coffee/tea/snacks, a tv and internet access. I was in and out within an hour. Thank you

Barbara Avella

29 de sep. de 2014

Steve was very helpful. He recommended the 20,000 mile package. They are always very attentive.

Telma Morales

17 de sep. de 2014

It was an excellent service and a very good attention.

Amy

11 de sep. de 2014

Leasing my new truck through GMC was quick and painless. The whole process was so easy and a pleasure. I'm generally uncomfortable with car salespeople but at GMC I didn't feel like they were out to rob me. They just wanted me to be happy and I am.

Court

31 de ago. de 2014

Very family friendly dealership, they work with you to get you the deal you want.

tmyers1991

7 de ago. de 2014

I didn't purchase a car from here, but i originally really REALLY wanted to. I wont list the dealer I worked with because he was generally a nice guy. I went just to test drive the car, and made my intentions super clear. I did this with other places as well, and had no problem. After I test drove the car (which went well) i felt so pressured, and clostrophobic. not one but TWO dealers were spitting numbers at me, and forcing me into making a deal on a lease. I had made it clear I did not want to lease, but I did want to purchase a terrain. He then basically told me that what i wanted was impossible. I did not want a brand new 2014 terrain, but he claimed that "there were no other used cars left. and again "it was impossible to buy." Yet, i was still nice and said after i went home and slept on it i would definitely come back to them, I really wanted to give them the chance. Two days later, i recieved a call from the same consultant, and i explained that i was still thinking, but based on his words that "Leasing 10,000 miles a year is the only option" (Even though he knew i commute well over that!) THEN THE WHOLEEEE ENTIRE STORY CHANGED, he magically had used cars availible. I was really let down that he broke my trust. and decided to look elsewhere. but it didn't stop there. on the last day of June. he called me FOUR times IN ONE FREAKING DAY! Up until recently when i had their number blocked, he would call every day at least 2x a day. I am sorry but that's just not how i roll. He especially made me feel like i couldn't afford it, and ironically i purchased a luxury car instead, from a luxury dealership, that had no problem making my numbers work. No was never an answer for this dealership. I understand we all have kids and families and need to put food on the table. but every other dealership i looked at for this car, had WAY better pricing, almost 5 grand less in some cases... maybe the other staff is better, but i really felt like a peice of shark bait.

Archila1

18 de jun. de 2014

I would recomend GreenBrook GMC. Ernie Baptista tge sales person helpe buy my 3rd new car from GMC. Thank you so much for your outstanding service and going the extra mile to help meBuy the car. Best regards Ernie.

9cars from GMC

27 de may. de 2014

Fred is always very helpful when I bring in my car for service. We have known Lou for years and he has been great. We were also happy with JD's help with our car purchase. Good overall service by Greenbrook Buick-GMC. Thanks guys.

MarkGirgis

28 de abr. de 2014

Don't trust this dealer. will never do business with this dealership or recommend anybody to use them they are a complete rip off. Worst customer service, liars and thieves .I used them to change my 2006 Hummer H2 Limo transmission. They were jumping all over me to get the business when I was still shopping around for best prices saying that they will provide me 100,000 miles or 3 years warranty on parts as well as labor on the new Transmission. As soon as I decides to go with them and towed the limo to them they took off the old transmission out and claimed that they ordered the new Transmission from GM. After two weeks they told me they got the wrong Transmission and have to wait for a new one to come in. One week later they called and said that the car is ready so I went to pick it up and started driving the car that seemed to be not normal but I said may be it takes a little time to be normal and half way home the Transmission stopped shifting and got stuck on the second gear and won't shift and then totally stopped. I called the towing and had to spend $500 to tow it back to them. The next day I called which was Saturday and told Anthony about what happened and his answer was it can't be the transmission because it's brand new. Obviously they didn't even test drive the car after it was fixed because they would known right away that there was something wrong. and he said they can't touch it until Monday because it's too big of car and they don't have the space for it which amazed me because they had all the space for it when they were trying to get my business. Anyway Monday comes no response until Thursday when I had to get really angry on the phone trying to explain that this is a business car and that I lose money everyday it's parked but they didn't seem to care. Next day Anthony calls me saying that the transmission needed to be reprogrammed but the car also needs a transfer case which of course gave me a premium price because he knows that I wouldn't spend more money on towing and I had to say yes. Long story short that transfer case took two week to finish and their excuse always is that the car is too big and hard to work on so it takes them time to do anything on it which also was never the story in the beginning when they wanted to get my business when I was still shopping around. After all done I Paid almost $6000 plus all the towing plus the loss of use for a whole month off business during the busiest time of the year (Christmas Time). less than 4 months after the new transmission and new transfer case replaced and less than a 1000 miles on the limo. The Limo was on the way to pickup clients and all of a sudden smoke started to come from underneath the car so driver stopped right way to find transmission fluid leaking and car won't move. Called the towing and Towed it back to Greenbrook. Two days later they called me and said that its only a hose that for some reason came off and cause Transmission fluid to leak and that it will just need a new clamp change for the hose that takes the Trans fluid from the Transmission to the Trans cooler and a new built that slipped off because of the leak so I said ok please try to finish before Friday because I have scheduled reservations for the limo in the weekend. On Thursday Ricky called and said that the car is ready for pickup and that everything is good to go. So I said can u please test drive the car to make sure everything is good before I come because I have had a bad experience the last time and dont want to get stuck on the road and pay for towing again. So he said they already did but will do again. End of business day on Thursday he calls me back saying that the transmission is acting up and not shifting properly and they will try to reprogram it but if it's the transmission it won't be covered under the warranty and I was like whaaaaat howwwww whyyyyy. The only reason I went with you guys was because of the warranty and you are telling me after spending $6000 and less than 1000 miles On The car u r telling me no warranty he said because they didn't replace that hose that came off and caused the Transmission fluid to leak and transmission to break down and I said you must be kidding me. it is 100% your fault because you must have not connected it back tight after replacing the transmission and that's why it came off. He started to give me BS stories on how its not related to what they did. Anyway he said he is waiting on his boss Lou who was in a meeting to make a decision and get back to me. Of course the next day comes and no answer so I called him again and he said that he didn't find out yet. I took a ride there to see what's going on. Ricky took me into Lou's office who was very rude from the beginning giving me all the BS stories on how a hose that connects right to the transmission they replaced and of course had to disconnect from the old transmission and connect to the new transmission has absolutely nothing to do with the transmission they replaced which got me so aggravated and felt that Im being so ripped off and cheated and called the police who came to do a report and of course will take these thieves to court. Would never ever do business or recommend anybody to do any kind of business with this dishonest, disrespectful and con people at Green Brook Buick GMC.

Unsatisfied customer

26 de abr. de 2014

Poor job in repairing our H2 hummer stretch and refusing to honor their warranty. Very manipulative and dishonest .

justinnovello

27 de mar. de 2014

Ernie was great! He knows his cars he showed me everything and knew how other vehicles compared. He is very efficient, and communicated with me very well. He maintained his patience with me through the entire process. He wasn't pushy at all and this was one of the best experiences I've had at any car dealership. This is my 3rd car purchase and this was the best and easiest. I was in and out very quickly. Highly recommended to come see Ernie for anyone. I will be back!

MACH01

11 de feb. de 2014

As our Torrent turns 7 this year, the ever dreaded process of obtaining a new car approached. My husband and I went to Greenbrook GMC where we met Ernie Baptista. He was very friendly and informative. He answered all of our inquiries; helping us to select the perfect vehicle for our needs. He also helped us to determine whether we should buy or lease the vehicle. Never has acquiring a new vehicle been smoother and more stress free; Ernie was simply fantastic! I would strongly recommend seeking Ernie out to help everyone in their new car buying process and would not hesitate to go back to Greenbrook GMC. THANKS Ernie!Mary Anne

NJnewcar

4 de ene. de 2014

Since so many GMC vehicles in our general area seem to be from Greenbrook GMC, this was naturally our first stop for a year end 2013 Acadia special this past Fall. We were barely out of our own car when the salesperson pounced, just reeking of every car salesman cliche. We returned for a scheduled test drive (without the kids in tow) and said salesman was smothering someone else at the time, so passed us on to "his friend", despite our having an arranged appointment. When it came time to talk numbers, calls and emails were not returned in a timely fashion, and then some numbers had a not even 24 hr. expiration or the vehicle was sold. Also, said numbers were very different than originally discussed, naturally in their favor. I found my email exchange with the internet manager to be very curt and the pricing not competitive. We could have pursued but in all, we simply decided it was just way too much work on our end to continue dealing with this dealership's representatives. We almost bailed entirely on the GMC brand due to this daunting experience and even put our new vehicle search on the back burner for a couple of months. Happy to report that another try at a smaller GMC location (same hwy) was great and we now drive the exact GMC Acadia (2014) we wanted for even less than what we were quoted for any of the models (2013 or 14) from Greenbrook.

Dorothy

2 de ene. de 2014

Franklin was an Excellent sales Rep. He took his time with me made me feel comfortable and that isn't easy. Once I felt the connection I knew he was they guy that was going to get me in my NEW car. This is my 3rd car that I have purchased from there and Franklin was the BEST by far. Franklin You "ROCK"!!!!!

Gary

31 de dic. de 2013

Tommy Coddington was my salesman and he was courteous, patient and professionally persistent. He also went that extra mile to make the sale happen and considering my needs as a customer as well as representing the dealership. It was as pleasant a car buying experience as possible. I would highly recommend the dealership and Tommy.

Kathleen

31 de dic. de 2013

Steve Sharkey in Service & Jim in sales did whatever was in their control to ensure that our issue was resolved. I appreciate his professionalism and respect during my visit.

Michael

30 de dic. de 2013

I dealt with Steve he was able to answer all my questions and take care of all my concerns I got my vehicle back faster than expected and everything was covered under warranty I would definitely recommend Greenbrook GMC to my friends

Peter

30 de dic. de 2013

It was a 3 hour test needed for a recall plus a bad tire. A comfortable place to spend the 4 hours I was there. I can trust them.

Kevin

29 de dic. de 2013

Courteous staff. Salesman I dealt with was great. The woman working with me for the financing was extremely helpful and pleasant. Entire process was smooth and stress free!

Susan

27 de dic. de 2013

The only issue I had was that the 2014 Acadia has several chips on the back lift gate. I was informed this vehicle was a demo & when I inquired to make sure there was no damage I was told of course not. It was delivered after 7 pm in the dark so I didn't see any damage. When I called Garry I came back in & was pleased that I was immediately given a " we owe" form & the damage will be repaired. I do think demos should be better checked for damage before offering to a customer. Otherwise the experience was fine, this is my 2nd greenbrook GMC vehicle. I am very happy with the service department as well

Louis

27 de dic. de 2013

Always efficient & timely service / ALL completed as promised during this visit for service. Completely satisfied. great staff at Green Brook GMC - always friendly and competent...would highly recommend the dealership. never have had any problems.

Michele

8 de dic. de 2013

Tony was efficient, courteous, and he kept me informed during my visit.

miss anne

17 de oct. de 2013

I am a 20 year repeat customer and I will continue to have my Buick Lacrosse serviced by Greenbrook Automall. Chad Ferraez is a great sales rep and always is available to offer assistance and answer questions. Laurie Ferraez was very patient with me and answered all my financing/lease questions and explained all my warranty options very clearly. The service dept especially Anthony, Lou, and Franco treat me as a valued customer. They are extremely professional. They explain every repair and always offer the best price. They are gentlemen and clearly strive to offer excellent customer service. The Ferraez family and the gentlemen and ladies in the service dept treat me like family. I will always recommend Greenbrook Automall to friends and family

Larry

25 de sep. de 2013

Nick Bryant handled our purchase. The SUV that we wanted was not available at that location, so Nick took the time to search the inventory of other dealerships until he found exactly what we wanted. Before taking the vehicle off the lot, Nick patiently went over all the operational details and Showed us how to set certain features. Nick Bryant made our purchase a pleasant experience.

Leonard

25 de sep. de 2013

Every time i go in for servicing at the GMC Dealership in Greenbrook the staff is extremely nice and always professional. They are always willing to help me out and answer any questions that i may have. They make me feel right at home. I will refer anyone to Greenbrook Gmc.

Lorraine Esposito

8 de sep. de 2013

I have been with this dealership since 1992 and would recommend them to everyone. They have a heart and try to help you get your car/truck any way possible. All dealerships should be run like this without the constant haggling, they work with you, not against you. There is not a person at this dealership who isn't there to help you. Special thanks go to Josh, Chad, Brani and in service Frank and Joe. They always had my back.

MIke and Karin

24 de ago. de 2013

Chad did a great job!! He made it a great experience. Everything was ready to go when we got to the dealership. This is our second time leasing a GMC Product with Green Brook and thanks to Chad we will be back again when the time comes to trade this one in. I also want to mention your great service department they always do fine job when I bring my GMC's in for service.

Scottspoerl

18 de ago. de 2013

I leased a car for my 80 year old mother in law here. Ernie Baptista was top notch. I negotiated the the pricing with Ernie and the top level dealership manager. Fair pricing. Most notably, Ernie was very helpful and went over the whole car with Nana to make sure she knew how to work everything in the car. Very patient and helpful. Highly recommended.

Edward

11 de ago. de 2013

The service at Green Brook Auto is always very friendly, detail oriented, outgoing and patient. I can always rest contented that services rendered are done sufficiently and timely. This is why I will continue having service done by them. Sincerely, Ed

Eaglefan

9 de ago. de 2013

A problem leak in the transmission fluid lines was identified when I was scheduled for an oil change. I was able to schedule the repair within two days, including scheduling a loaner car. The project took two days. The connection to the service people was outstanding. The courtesy and support was excellent. I am glad to be connected with such a professional group of people.

Mark R

8 de ago. de 2013

I was reffered to Chad Ferraez at Greenbrook GMC by a co-worker. I can honestly say I've never had a good experience buying a car until now. Chad and the staff at Greenbrook were knowledgable, respectful, pleasant, and straight forward. I felt like part of the family and it made the overall experience enjoyable. I've already made several recommendations for friends and family to go see Chad if they are in the market to buy or lease a vehicle. I'll definitely be a life long customer! Thank you!

Greenbrook Fan

27 de jul. de 2013

The service at Greenbrook is always excellent. However, with my most recent experience, the service was exceptional. The repairs were very challenging, but Greenbrook took great care of me to assure that my personal and professional life continued un-interrupted. Louis Battone, Dina, Freddie and Frank should be commended for their distinguished service and support. I feel like I am with family when I am in their service shop!

MattM

24 de jul. de 2013

Buying or leasing a car can make some people nervous and stressed, Green Brook, and especially JD in sales, make the process simple, quick and painless...

wblucerne

24 de jul. de 2013

Courteous and rapid response. Oil change, tire rotation, and a 27-point inspection were completed in 70 minutes from arrival time to completion. Service was excellent.

chris

16 de jul. de 2013

i recently leased two vehicles from green brook gmc, 13 acadia denali and 13 buick regal gs. i worked with nate and anthony both times and actually felt like a valued customer. this is the third time that i have dealt with Nate and anthony. i do not think that i will ever go to another dealer. in todays world there is so much competition when shopping for a new car that when you find a dealer that is as great as green brook, you just dont go anywhere else. here you will not experiance the typicaly dealer back and forth, they are upfront and very reasonable with there pricing. thanks nate for a job well done.

jw

14 de jul. de 2013

Extremely pleased with our experience. Had been to this dealership about 5 years ago & was very disappointed in the experience and ended up buying a vehicle from Flemington GMC instead. This time around was 100% better. Absolutely loved our salesman Garry Santos. We were very comfortable with him, he answered all of our questions and was very professional. We love our new truck...thank you!

Randi & Scott

11 de jul. de 2013

Our salesperson Brani was awesome! Knowledgeable, friendly, and understanding of our situation. He listened to our needs and was willing to work with us. He made us feel as though we were not just customers. The place was welcoming and beautiful. Everyone was friendly and kind. It was a great experience. Thanks so much Brani!!!

Happy client

10 de jul. de 2013

All went as promised and expected. All issues were addressed and resolved in a timely manner. Excellent service.

AnnaG

2 de jul. de 2013

Customer Service responded immediately to my request for an appointment. Professional and courteous staff. Very accommodating and it is Clean!

satisfied customer

27 de jun. de 2013

all went very well, in a timely fashion Everything as promised

T Rock

15 de jun. de 2013

Best car buying experience of our lives. Courteous, no pressure, quick deal, got us what we were looking for with no hassle. Thank you for an excellent experience. Tom Gallo and the finance guy that helped on our deal were absolutely fantastic.

Angelique Diaz

11 de jun. de 2013

My experience was fantastic! I was treated with respect and felt like a valued customer. Will definitely purchase another GMC for my family. :)

S. S.

19 de may. de 2013

Such a great service department. Very friendly staff and I am always done quickly.

Eric S.

13 de may. de 2013

I was very happy with my overall experience with Green Brook Buick GMC and the Sales Rep I worked with, Nick Bryant. Nick is very professional and is definitely a people person who assisted me with my 2013 GMC Terrain. Nick was very knowledgeable of the GMC Terrain and any other questions that I had pertaining to the whole process, from beginning to end. Thanks again! Regards, Eric S.

JerseyShopper

1 de may. de 2013

This most recent visit was a f/u to the initial issue. I was pleased with the level and speed of service I received. I was also given a ride to & from my home since my vehicle needed to be left for several hours. Its service like that that I appreciate. Often when you have an issue you sometimes feel like if it can be duplicated that it won't get resolved but GB Buick GMC helped to resolve the issue in a satisfactory manner without too much impact to my day. Edy was courteous and pleasant to work with. When he called to tell me my "baby" was ready, I smiled, cause I thought how did he know?! I appreciated that ALOT.

MG

26 de abr. de 2013

The car's smoothness and features sold themselves, but our salesman was great, too! He was very laid-back and low-key, and worked with our time constraints.

StacyD

15 de abr. de 2013

Everyone is super friendly and helpful!!! I would definately recommend this dealership to friends and family!

J. McBeth - Suzuki Verona

12 de abr. de 2013

I have purchased 10 used vehicles over my lifetime, this by far was the worst experience ever. Within the first 30 days the vehicle experienced problems (not unexpected considering it was used), however they first sent me to another dealer to get a recall issue fixed: the recall was out of date but the other dealer took care of it. The vehicle was not responding appropriately, took it back. I went baack 5 saturdays, including two where I spent the entire day (from open to close) waiting...I was told, "we are waiting for the part"...I come in, the part is still not there. I left the vehicle with them for repair while I went on a 5 day vacation...I returned dog tired only to find out that not only did they NOT fix the car, they only changed the oil, and they tried to charge me, even though I clearly stated what the issue was. I returned the following Saturday only to stay the entire day with the mechanic on the phone with the manufacturer...and the same end result; They say it is fixed, I drive away, and just before I hit the bridge, the light comes back on. After more than two years of back and forth, Customer service promised they would help, including providing me with copies of the service records...another lie!. In the end, I paid for a car that went to the junk heap, they waited me out and won. My problems began well within the warranty period, and in the end this dealer would not help. I would not recommend buying a bicycle from them.

Philomena Gruver

3 de abr. de 2013

Everyone was extremely helpful, and friendly. My salesman made me fill every comfortable with my decision, and he also helped me get familiar with my new vehicle.

GMC Denali owner

1 de abr. de 2013

Brought car in for repair 3 weeks ago. I was told it was fixed (problem with 3rd row seat). Went to the parking lot and checked on the repair....still broken. I was told they were checking on a part or they would replace the seat. I've left messages and got NO RESPONSE.

Linda Wilhelm

18 de mar. de 2013

I hadn't bought a new car in 13 years. I knew I wanted an American made car and was happy with my Pontiac Grand Prix. I started researching on line and found the Buick Verano to be the one I liked. I got in touch with Green Brook Buick GMC on line and told them what I was looking for and asked them alot of questions. ( I am not a very trusting sole.) They set up a test drive for me with Chad Ferrezi. He went over the car for me before we left. Talked to me about all of the technology that has come into play since the last time I bought a car.........and teased me alot about it. It was a very rewarding experience that he gave me and told me to get back to him if I have any questions. I would recommend them to anyone looking to buy or lease a car. Chad was very knowledgeable and very willing to go to any length to explain to me anything I wanted to ask. Thank you Chad for making my experience an enjoyable one.

Conquest63

7 de mar. de 2013

We had a very good experience. Something had to be fixed during the final part of the delivery and they made every effort to deliver the best customer service possible.

Eagle129

24 de feb. de 2013

Arrived early and was treated with courtesy on both the arrival and the work order preparation. The work was performed quickly and expertly.

MarkT

21 de feb. de 2013

Brought in my truck for oil change and 30K service and it was done promptly and I was given a loaner car.

LuvMyBuick

6 de sep. de 2012

I recently leased a 2012 Buick Enclave from this dealer and I just wanted to take a few minutes to express into words how pleased I was with my experience with this dealer! Ernie Baptista (sales & leasing) was amazing!!! I can't say enough about how much I enjoyed working with Ernie... He was extremely knowledgable about the products and is a true professional! Anthony and Sean were also so helpful and very professional to work with! I enjoyed my experience from start to finish... and I would defiantly recommend GreenBrook-Buick GMC and their staff!

greengirl1

31 de may. de 2012

I really enjoyed my experience at GMC. I purchased my first SUV. I've owned Ford Focus cars for the past 12 years. Frampton was great - was not pushy and listened to my concerns. I am very happy and give the experience 5 stars.Sue Kozel

Douglasduke26

21 de may. de 2012

My 2 savana 3500 trucks were purchased new in this location they have been there for every single maintenance , but I noticed in at least 4 occasions that they were charging me for some work that was never done on my vehicles , the last occasion when I decided to catch this crooks my van was due for a 25.000 miles service, I knew that my tires had to be rotated so I marked them to see if my hidden marks were scrambled as result of the tire rotation work, well they never did it , after I paid over 600 and change for their "professional service" I asked my advisor (sonny) to explain me the work done on my vehicle and I asked about my tires been rotated and he said that all that was part of the service , when I told him what I did he called the head mechanic and apologized for their "mistake" when I told them that it wasn't the first time that I've been charge for work that they never have done the head mechanic said that he would put a note on my vehicles so they would check them more carefully . After this last experience I'll be calling bbb and the police too , so they can track their operations as far as I know when you charge for something that you didn't do is called "robbery". A lady from this dealer called me to rate their service but after my experience with them the Only thing that came out of my mouth were complains she said that she was going to call her manager to let him know about it .. Guess what a month has gone by with no calls from nobody from green brook gmc nj . I feel so disappointed that I don't know how much money I have paid to them for work that was never done. I needed it to get another truck for my business and what I've got this time is a Isuzu , nothing wrong with gmc but what made me take that direction was the idea of dealing with this people again . Hopefully more people read this complaint and let authorities know that they are doing this to hard working people and they are making money base on lies covered in a recently remodeled building , shame on them

jerseyway

30 de abr. de 2012

Ernie was great. He shot straight from the hip and offered no bullshit. He was very friendly and kind, and did whatever he could to help us buy our new car. This was completely different from an experience my spouse had with another salesman at Greenbrook who was such a shiester that I can't even recall his name. We have wanted to forget the experience so bad, I guess. All I can say is if you need to go to Greenbrook GMC, please deal with Ernie, you won't be disappointed, and he will take good care of you.On a side note, the service department was also great. Our items were delivered within a day or so, and when we went to pick them up they took the car right in and installed everything.

gabriel_loanconsultant

3 de dic. de 2011

....They will put you out market by lying to you saying they can do the deal and will ask for your personal information then they submit to every bank possible without your authorization and that will effect your credit by doing so,even if you get approved but because of dishonesty at the end of the deal you probably will want to take chances somewhere else since they promise to you different payment or rate.But by leaving them you haven't realize yet that if you go anywhere else and they will also submit to any of those banks you will not get approved anymore and will not be able to buy a car for at least next 3-6 month.Reason#1...Banks will look at your credit report and will wonder why haven't you have a car yet and you have been submit to many banks already .Reason#2...when green brook submit your application they know you still shopping after you leave them but they will continue sending your application to more and more banks,so anywhere you go they will be wondering whats going on,that on your credit report so many inquiries to get a loan already.Not even mentioning that they will appraise your trade in car 25% lower then anyone else

Buyer134

7 de ago. de 2011

Friendly staff. Very knowledgable about suv options and alternatives. Eager to work with me and answered all questions. Large number of suv's to choose from.

mconnolly1

27 de jul. de 2011

I was connected with this dealership by GMC roadside assistance. I was traveling from NC to MA, when I noticed leaking brake fluid around the rear tire. My 2002 GMC Sierrra 2500 has had prior problems with brake lines rusting out. At the time of this incidnet I happened to be pulling a 35ft 5th wheel, on my first day of vacation. Not being from the area, I was nervous about being able to get to the dealership based on t my overall length and mobility. Initially I had difficulty finding someone to give me directions until Steve got on the phone. He guided me in, making sure that I could approach so that I would minimize the number of turns and crossing any low bridges. He assured me that he would find a place for me to drop the trailer with my family and dogs. He met me upon arrival and within an hour had identified 2 more broken brake lines. In previous repairs I had to wait 24-48 hours to obtain the properly configured line. Not this time. The necessary parts were found and delivered to the dealership by 4 pm. Thank goodness the service department is open into the evening. They were able to complete a same day repair and get me back on my way by 7:30 pm. I am grateful to have been worked in and repaired promptly. My family and I stayed inthe trailer napping while we waited for the parts and repair to be completed. As luck would have it we ran out of fuel for our generator and it was a 100+ degree day. The dealership felt sorry for us and gave us 5 gallons of fuel delivered by forklift, so that I didn't have to walk to a gas station to get fuel to try and keep us comfortable while we waited.

keithlinkin

24 de may. de 2011

first i bought my lease they never gave me temp tags for the truck after two months still no new plates or registration they said they would call when they get them i bought the car on 6/2010 i returned to the dealer for a 30,000 maintance on 5/2011 and went upstairs and they had my plates almost a year wow then i leave and my brake lights dont work i come back they say a wire is cut they do something and the brake lights work then i get home and the tail light stays on it wont turn off it kills my battery i call they make an appointment for monday i call they say its fixed come pick it up i go to pick it up its still in the garage they mixed mine up with somebody elses truck they were sorry for the mix up then im told it will be ready tomorrow they are gonna clean and gas it up and drive it to me ok.well i get a call the odometer is reading 30,000 more miles then i had on the truck they are ordering another one it will be done tomorrow i say ok then im on my way home from work and i get a call from sonny and he tells me i have to pay 375.00 just for the part not including labor.you mess up my truck and i have to pay for it i tell him on not going to pay for it he says i will have to talk to my manger i will call you tomorrow.

dj1111

15 de mar. de 2011

My truck is in there for a $1000 fuel pump job that they want me to pay for despite the car not running right according to the manager Warren Finger. Steve the customer service guy who never knows the answer to any reasonable questions like, "What's wrong with the car?" or "What is the cost break down for the job?" sucks too! Greenbrook GMC, has terrible customer service period!This is the second time I have had to bring my truck to this dealer for an issue that they didn't resolve. Back in October 2010 I had the bring my truck in twice for a headlight issue. The first time they "fixed" it, the bill was $275 for labor. The second time 3 weeks later, I brought it back in for the same issue and this time the bill was $700+ dollars because according to "Greenbrook GMC" they fixed one part of the light the first time BUT this time it was "something else" wrong with the same headlight. Mind you this time, I actually wires arping in the dash! Thanks for the electrical fire waiting to happen "Greenbrook GMC".So back to this complaint and problem I am currently dealing with "Greenbrook GMC". The gold encrusted fuel pump job that is costing $1000 is complete, only according to the Service Manager Warren Finger the car is miss firing. This would be understandable if I hadn't been "promised" by Steve, "the customer service guy who never knows anything" that this $1000 job would have me up and running or he would "eat the cost." Now after 3 days of back and forth, the truck is still sitting there. Not paid for and will not be paid for until the truck is running the way it has been running everyday for the last 6 years.The point of protest is that they have already charged me $123.50 for a diagnostic test that I initially agreed to. To add insult to injury they want me to pay them another $123.50 to figure out what is causing the truck to miss fire. Could it be that the truck never really needed the fuel pump as I told them when I brought it in, as my mechanic of 9 years tested the fuel pump for pressure prior to me towing it over to "GMC in Greenbrook NJ" and found that it had 50 pounds of pressure, "exactly where it's supposed to test out at?" Who knows?I guess we just keep playing this back and forth game until it gets resolved or they get sued. Bottom line is IF you want a GMC DON'T GO to Greenbrook GMC on Route 22 East, GO TO ANOTHER GMC!!! Unless you also want to deal with unreturned phone calls, having to be transferred over and over to get the customer service rep who you entrusted with your vehicle, only to be asked to "leave a message." Btw I am still waiting for a call from the "district specialist" who is supposed to call me within 24 hours. That deadline will be approaching in the next couple of hours. According to Warren Finger there is no one else who I can talk to about this issue because his boss whoever that is, is in California so he's "in-charge."So here's the kicker: GMC who had the audacity to use tax payer money to stay afloat doesn't too much care about the general public that tries to patronize their business and buy their products. That's the message I'm taking away and that will be the message anytime some even mentions buying a vehicle to me. I guarantee I am not the only person to have this kind of issue with GMC in Greenbrook NJ. Those EMPLOYEES will one day be without a job and then they will reap what they have sown, bad manners, rude interaction and general lack of customer service skills. People who take their jobs for granted will get what they deserve in the end.

dolfan531

1 de mar. de 2011

i did not want the hassle of going into the showroom and have to negotiate for hours. i emailed anthony and we worked out a deal in no time at all on a new acadia denali. Anthony was very easy to work with. once we had a deal, he arranged for delivery a few days later. Nate, did the delivery and once again i was very pleased with the experiance. nate showed us all of the features of the vehicle. this was a very positive experiance, much better than trying to haggle with prices for hours as i did a few weeks prior in a nissan dealer. thanks for making the experiance as painless as possible.

njniceguy45

14 de feb. de 2011

It was a great experience dealing with GreenBrook. Anthony Alparone was very professional and eager to work with me to make sure he offered their best deal. Ian was very knowledge and explained the workings of the car. A great Greenbrook Experience.

dafy1113

5 de feb. de 2011

This will now be my 4th car from this dealership. I love the service they provide..There fantastic and i look forward to many more deals in the future. I am never hasseled or have any issues whenever i go there. The sales dept is knowledgable and very helpful. Will def reccomend to anyone

grandeson

30 de jul. de 2010

Service dept. has been incredible for me. Yes I do have a GMC extended warranty with $0 deductible, so I don't have to pay a dime. But as far as getting the problem fixed and getting me in for an appointement quickly, I have absolutely no problem with them. I have been shopping around for a new car for my wife and would love to buy from them but am not really interested in the brands they carry, but am giving their brands more thought simply for their service dept. I cant say much about there sales dept though.

StephanieAnn23

3 de ago. de 2009

I do not have room to fit all the terrible things that have happened to me since I've purchased this vehicle. Once the sale was made, my salesperson didn't even acknowledge me when he saw me several times after that in the dealership. My plates came in a month late and I was told I couldn't get temporary ones. I bought the car at night and realized the next morning it was filty and dirty, a taillight was out, I didn't get floor mats, and I couldn't get a spare key unless I brought it back the next day. The speaker blew after only a few months, and there was a grinding noise in the rear - neither of which could be fixed the first time I brought it in. After having the shuttle driver take me to run an errand while my car was being fixed, he FORGOT about me and I was stranded for over an hour even after the hour it took to attempt to fix the car. This car is 8 months old and I have not yet had a month where I didn't have to bring it back and deal with people who do not care about their customers.