Courtney

23 de oct. de 2016

It was overall a good experience. Got the car I wanted at around the price I needed it to be. The salesman I worked with was Brian Carlisle. He was very helpful in getting me in the right vehicle to fit my needs. All the employees were very friendly and didn't mind helping to chase my 2 year old around while I completed the buying process.

Holli

21 de oct. de 2016

I went to Hedrick Toyota to pick up my husband who was having his Toyota truck serviced. I had been car shopping at other dealers (kind of stuck on another car at the time). I told a car salesman what I had been looking at and next thing you know I am driving a 2015 loaded Rav 4... bought it. A few weeks later I went back to pick up my plates- they did everything except roll out the red carpet. Nice experience. Thank you.

Shella

19 de oct. de 2016

I recently purchased a 2017 Camry and I love it!! It looks sporty and is very comfortable to drive. The design of the car is very nice from the inside and out. I love how there are hand free options on the steering wheel to keep me from having to divert my eyes from the road.The service I received when I purchased my vehicle was top notch. Everyone was helpful and very energetic. I am very pleased with all of my service.

Angela elliott

19 de oct. de 2016

Everyone was very knowledgeable, answered all of my questions, very pleasant. The best car buying experience.

Carla Creech

18 de oct. de 2016

Toyota of Wilmington has offered me great service and have the friendliest staff. I have bought my last 3 cars from them and wouldn't go anywhere else!

Gary O. satisfied customer

12 de oct. de 2016

This was my best car buying experience . I went on line and indicated I would like to discuss a purchase. I received a call from Hendrick Toyota of Wilmington, NC within hours. I detailed the car I wanted, a Toyota Avalon Limited, gray metallic with black interior. I received a call a day later. We discussed price.I stated my bottom line . Received a call in minutes....done deal!This was my second Avalon Limited. My 2005 has 235,000 miles with no major issues. I'm hooked on Toyota .

Sabres fan

11 de oct. de 2016

Always helpful when stopping in to look at what was on the lot. Settled on a Camry. Love the car. Will be taking it in for scheduled maintenance tomorrow. I'm sure that will go well.

Edward/Lenore Hulser

4 de oct. de 2016

Well, used car and new car challenge have both been met by the two of us. Hendricks Toyota of Wilmington provided us with options that made available the purchase of both of our vehicles both new and used a cost efficient, wise, effective and efficient way to go. We were very pleased with the sale, as well as our sales agent. He guided us with the availability of options for both of our purchases.Edward and Lenore Hulser

Daniel Pearce

28 de sep. de 2016

I bought a new Corolla LE ECO from Hendrick Toyota of Wilmington and was very pleased with my overall experience. I had two great sales people helping me out with the process since my original salesman was still tied up with other customers upon my scheduled appointment. The entire process took about three hours before I drove home with my new car. So far I am so happy with it! My experience with this dealership was great and they earned a loyal customer!

William and Donna Myatt

27 de sep. de 2016

We decided to take a look at a new Toyota Corolla to take advantage of the zero % financing for 7 years that was being offered by Hendrix Toyota in Wilmington, NC. We were hooked up with an excellent, no pressure, not pushy salesman, Jake Scott!!! We had a 2009 Pontiac G6 hardtop convertible to trade in that had 68,000 miles on it in good condition. Jake let us take a test drive on one and loved it!!! When the trade in value came in we were extremely pleased and made a deal for the 2016 Corolla. Jake had to find the one we wanted in Apex, NC and it arrived 2 days later for pick up. The entire experience was outstanding all the way through to financing and pick up!!!

Ralph & Angela

17 de sep. de 2016

We purchased a 2016 Prius Three Touring and love it. It's the third new Prius we have bought from this dealership and we couldn't be more pleased. The newly designed Prius is so much more refined and a huge step up from our 2013 model. I also owned a 2003 Tacoma which has never given me a problem and still runs like new. My wife and I have purchased many new cars over the years, our first was a 1976 Celica GT. The buying experience as well as the service department at Hendrick Toyota dealership in Wilmington, NC is top notch and strives to be the best.

Don eckroate

10 de sep. de 2016

Absolutely A Great Experience. Anyone looking to buy a Toyota must go to Hendrick...

Lilly1329

4 de sep. de 2016

This past weekend we went to the Hendricks Toyota in Wilmington, NC!!! We brought our 2009.Pontiac G6 hardtop convertible with us for a trade in estimate. We had Jake Scott as a salesman, who was not pushy, great personality, intelligent and extremely knowledgeable of the Toyota line of vehicles. We explained what we wanted, went for a test drive and loved the Toyota Corolla and we're give an excellent quote on our trade in!!! We proceeded to pick out the color that we wanted and other features like moon roof and Sirius/XM radio. The car was not in stock at the dealer but Jake found us one in Apex, NC and had it brought over to pick up on Saturday afternoon at 4:30. We can't say enough positive remarks about what an excellent salesman he is. We will recommend him to others that are interested in a new Toyota. Super job Jake!!!!

Rob Bates

29 de ago. de 2016

I am a repeat buyer and I have to say That Willie Jackson and Adam Stauffer are the reason why I will continue to buy from Hendricks Toyota.

Kylah

20 de ago. de 2016

The atmosphere is very professional, the staff is extremely personable and helpful. My new car purchase was quick and easy for me to understand, especially since I just graduated college and have no clue about cars.

Terri Brunner

17 de ago. de 2016

Naomi is the best sales person that I've ever had. She makes sure that before you leave you understand everything. She has a bubbly personality and will try to do anything possible to get you what you want or need

Katie SZ

15 de ago. de 2016

This was our first time buying a new vehicle. Our highlander was a difficult color combination to come across, but they found it for us and had it brought in. Even though we were at the dealership making decisions for the better part of the day, we were kept comfortable with coffee and water, and our kids were in the kids play room having a nice time themselves. We are very happy with our purchase!

Adrien Moreau

13 de ago. de 2016

I am happy to say that my experience with Hendrick Toyota was by far the bast car buying experience I had. I left with a new car in a few hours and the salesman was very professional. I think what made this my best experience was that I did not feel pressured or obligated to options that I wasn't comfortable with and that is very important to me when making a buying discion. The salesman was very understanding and sympathetic to my needs. Thank you guys!

Ray Charfauros

11 de ago. de 2016

I have purchased 4 vehicles from this dealership! And every time I have had a great experience. Even though I have purchased from different sales representatives, they have always been professional. Furthermore, they don't waste your time and try to up sell you. They get down to business and work with you to get the vehicle you want and need.Also, the service department is hands down the best I have come across. You pull up and a rep greets you and then you wait in the waiting area where they have coffee, water, and pastries that you can help yourself to.I love Toyota of Wilmington and I will always buy my vehicles from them because I sincerely do not think there is a dealership better than them.

Kimberly Moenich

10 de ago. de 2016

Walked in, got exactly the car I wanted at the price I wanted to pay, and drove off the lot in 2 hours with my new car. Greg provided EXCELLENT customer service, and they even came in early for me to accommodate my schedule! Seriously couldn't ask for better customer service!

Nick R

8 de ago. de 2016

Decided to go back with a Toyota because of Hendrix. Their dealership is great and their service dept is wonderful to deal with.

Charles

3 de ago. de 2016

The staff was very helpful and treated me like the only customer there. Salemans knew all about vehicle and the finance department was awesome.

Janice Yager

1 de ago. de 2016

We stopped in just to take a look...and a week later we had purchased a new Sienna! Love the car-rides so nice. Really loved our sales person. He helped us through the process. We were still so attached to our old Sienna. He didn't have to "sell" us on the Sienna or Toyota; he just kept the whole process so simple. Thank you Henrick and Clay!

Don B.

23 de jul. de 2016

I was looking for a used luxury car at a low price. Andy Jordan put in the extra effort it took to get me in the driver's seat of an older Lexus when The first car I tried did not satisfy me.The service dept. took care of the brakes and a ding but failed to track down the source of a couple of noises and eliminate them.Don B.

Erik Maasch

22 de jul. de 2016

I bought a used Ford Focus from these folks not too long ago. They when above and beyond to ensure the car was in tip top shape for me. I would certainly recommend them any day :)

Joshua Lawrence

20 de jul. de 2016

Free coffee, water, and snacks while we waited. Every question we had was answered and we never felt pressured to do something we weren't comfortable with.

Tiffanie Davis

7 de jul. de 2016

I received my daughters first car from here and it was exactly what I could hope for. They had great customer service, and my daughter was extremely satisfied with the purchase. I would definitely recommend this dealership.

Tonya M

29 de jun. de 2016

I bought my last two toyota vehicles from toyota of Wilmington and they are amazing. I will continue to return when I need to purchase another one. I live in Jacksonville nc but will not use the one here, Wilmington is cheaper and the staff is way more friendly and not pushy

BTG184

25 de jun. de 2016

Comfortable experience with first purchase of a Tacoma truck...friendly, informative, no sales pressure.

Doug Elznic

22 de jun. de 2016

I would definitely buy an other car for Hendricks. Great customer service!

Anonymous

20 de jun. de 2016

Great service. Good price. Good follow up. Very pleased

Rene & Jeff

20 de jun. de 2016

Couldn't get sales manager, Adam, on the phone to ask some questions that would help us find the most expeditious way to get our stranded Lexus fixed from long distance. Of course, he never returned the message we were forced to leave for him, either. Poor customer service. They lost our service business and our interest in their used cars.

Rene & Jeff

20 de jun. de 2016

After a weekend, out-of-town car breakdown, tried to talk to sales manager, Adam, on a Sunday to ask a few questions that would help us understand the most expeditious way to handle towing and repairs. He wouldn't take my call, and when the receptionist took a message, she assured me that he would call back. Surprise! Surprise! He never called me back. They lost our repair business and our interest in their used cars. Way to go Hendrick!

Clark Havens

17 de jun. de 2016

I had a fine experience during the purchase of my vehicle. Would recommend.

Ray C

4 de jun. de 2016

FRIENDLY FOLKS TO DEAL. On my 3rd from this dealer!!

Sandra

4 de jun. de 2016

Great experience. From beginning to end. Hardly no wait time.Love working with Stacy and Andy. For the 1st week I was getting calls and emails to assure that everything was going well with my vehicle..... the buying process went well. This rating system need to be better

Magan

29 de may. de 2016

Awesome experience at Hendrick Toyota in Wilmington. I bought my Highlander from Josh in December and loved my SUV. I was in a bad accident in April and totaled it but only had one bruise on me thank God. I was so satisfied with my car that I had to back and get another one. I love my Highlander and wouldn't drive anything else. Josh does a great job and made sure I bought the car from him again.

Eric

27 de may. de 2016

First time buying a car through a dealership and they helped me find the car I wanted and more!

Mark

20 de may. de 2016

Overall excellent experience with Hendricks dealership Sales and finance person were great left with a great car I could afford.

SNB

19 de may. de 2016

While I loved my '02 RAV4 it was time for me to reward myself with a new car. I've been a loyal Toyota user for years and on my way to the fruit stand late on a Sunday afternoon pulled into Hendricks and lo and behold, there was the car of my dreams and budget!! Mike Conts was wonderful to work with, as was the rest of the staff; they made me feel comfortable and treated me like I was queen for the day!!!

attysue

17 de may. de 2016

from the time I drove in, I was treated with respect. The salesman approached me and it was a piece of cake fro then on. In less than an hour he found the car I wanted and I bought it. I have had it about a month now and am so happy with my purchase. It is the second time I bought from Hendricks.

Diane

17 de may. de 2016

I purchased a 2013 Honda CRV fat Hendrick Toyota of Wilmington last month. I was very pleased with the overall experience. Great customer service! I bought my last vehicle at their Fayettville NC location and was so pleased that I went back to find the car I was looking for. Although I purchased a Honda instead of a Toyota, they treated me just as great.

Nels

14 de may. de 2016

If you are looking for a great deal and need a sales representative that knows the vehicles, ask for Rose Gonzalez. This one knows her stuff. We shopped around and found Hendricks on a weekend trip. They had the car we wanted and Rose explained all the features and gave us a great deal. Highly recommend Hendricks.

Jackie T

13 de may. de 2016

Other than the fact that I had to go in person, as I had a trade in, the process was smooth and the staff were friendly and low pressure. I would buy from them again. Hopefully, will not have to see the service department much!

Emily Lou

10 de may. de 2016

I was in a small 5 seat passenger vehicle and needed a 7-8 seat passenger vehicle for my family. Upside down on my current car, with limited income, I was willing to wait for the right trade-in, but needed to find the a sales person that would be on the "look-out" for what I needed and dealership that would work with the negative equity in my current vehicle. My friend suggested Brian Gottry at the local Toyota Dealership. I called him and explained my situation, my price range and my needs. He got in touch with me a couple of months later with information on a trade-in that was perfect. I have him on the look out now for another trade-in for my Daughter's first car. After dealing with several different dealers and sales people, it is rare to find a combination of a good sales person willing listen to your wants and needs that works at a dealership that will help with you make it a reality. I found both at Hendrick Toyota.

Wayne Hayden

7 de may. de 2016

We had exactly the experience that we were hoping for. Everyone was very pleasant, friendly, right to business and professional. Could not have been happier with the outcome.

Joshua Hilton

3 de may. de 2016

This was my first experience purchasing a vehicle and Hendrick Toyota made me feel like a part of their family. I loved the customer service and they knew what they were talking about. I would have to say going to Hendrick Toyota was the best decision I made.

Steve Moore

29 de abr. de 2016

The team at Hendrick made the purchase of my 2016 Prius painless. I believe I received a fair price and they went the extra mile to switch the vehicle from the tire repair kit to a real spare tire. During the period while we were waiting for the spare tire special order to arrive, they communicated status and made sure we were satisfied.

BNC

24 de abr. de 2016

This was a great experience. The star was easy to work with and patient with meeting my desires.

Linder

24 de abr. de 2016

Buying a car from Hendrick's Toyota was seamless. Already pleased with Toyota performance from owning one for eleven years so it was easy to choose another Toyota and Hendricks made it easy.

High on Hendrick Highlanders

23 de abr. de 2016

Nobody touches Hendrick Toyota Scion of Wilmington when it comes to friendliness, cleanliness, service. We just purchased our second Highlander-Limited within the last five years. The car keeps getting better and better.

Steve C

11 de abr. de 2016

I had a great experience in every way. They listened and went the extra mile to address my needs and to make the process as simple as possible.

TBarber

4 de abr. de 2016

Walk into a clean showroom full of excellent sales staff. Eric Coble was top notch. Smooth easy to deal with and pleasant buying experience! Mark Yandell in service is the best for sure! Very impressed with ever aspect of the deal from when I walked in to when i drove off!! Thanks for a wonderful buying experience! Todd

Sean G

3 de abr. de 2016

purchased a 2015 Nissan Frontier in January and have been thoroughly impressed with Hendrick Toyota. I drove to Wilmington from my home an hour and a half away. I had already selected the vehicle I wanted the night before, approved, and was ready to go sign paperwork the next morning. When I arrived the original frontier I had selected was sold the night before. My sales rep was Naomi and was proactive from the time arrived until I drove off the lot. She not only found a replacement truck, but one with more options, a year newer, less miles, and my favorite, less money. I have already referred several friends and family members looking for a vehicle to Hendrick.

Dwiggs

3 de abr. de 2016

Danny was a great sales rep. I truly felt he had my best interstate in mind and kept in constant communication during negotiation. Once the deal was made it was quick and easy.

Margaret L.

24 de mar. de 2016

Bought a 2016 Camry from Hendrick Toyota and it was an excellent experience. Love my car and I couldn't have asked for a better car dealership to help me purchase it!

N.H. from NY

23 de mar. de 2016

I bought a Corolla L three weeks ago at Hendrick Toyota Scion. So far so good. The experience of the purchase was very pleasant, and the salesperson, Josh Jones, who helped with the process was very professional, and very helpful in every step all the way, explaining everything in details.

READ

22 de mar. de 2016

After dropping off my car (which I bought from Hendrick) for a $215 fix, we came back to get it and were told we owed $1,045. Long story short, they put the old part back on the car, but permanently damaged it, so now it will cost about $500 more than it should to fix it. Thanks, Hendrick! Go somewhere else!

Pete

7 de mar. de 2016

The team at Hendrick Toyota was great to work with!

Audrey

6 de mar. de 2016

The staff was first class start to finish. No pressure and great coffee.

Alichom

28 de feb. de 2016

Great car. Excellent service at Hendrick Toyota. Nice facility.

KM

26 de feb. de 2016

Rose walked out to meet us as we shopped on the Hendrick Toyota-Wilmington used car lot. If not for Rose we wouldnt have left the lot last weekend with a Prius Hybrid. We were looking at the available Prius vehicles but werent sure what the Prius had to offer compared to other SUV/hatchbacks we had been considering. Over the next few hours Rose educated us on the value, history, and features of Toyotas Prius.Leaving us to ourselves to discuss and research the Prius we decided it was the best selection for our needs which were fuel efficiency, product features, and interior space. Once we selected the vehicle Rose handled the price and services negotiations very professionally. She guided us through the vehicle prep., sales execution, and vehicle delivery processes and we left very happy with the entire experience. A week has passed and we know we made the right decision. I highly recommend working with Rose and the Hendrick Toyota sales team.

Francisco Perez

8 de feb. de 2016

Our car buying experience was very pleasant and easy. The dealership is very nice and clean. Also the sales rep as well as the finance rep were very helpful in getting us what we needed as well as just nice to deal with. We will definitely be back with them for any future car purchases.

Wilmington Newcomer

4 de feb. de 2016

every step of the way, Hendrick's staff made it so easy to buy a used car!

Mac

2 de feb. de 2016

We just replaced a ten year old Four Runner that we would have replaced much sooner had we found Rose and the whole staff at Hendricks in Wilmington. I couldn't't believe how quick and efficient the process was.

jada and Jimmy atkinson

18 de ene. de 2016

Overall this was the best place to purchase a vehicle. Not only are they friendly and courteous but they are very helpful getting you all the bells and whistles.

JtM

13 de ene. de 2016

We were in need of a new car and had owned two Toyota's previously. Our sales rep was very nice and competent. He let us take a test drive in the car we later purchased. We've loved how it handled. After our decision was made, customer service was prompt and efficient in all aspects of the purchase. We drove home with our 2015 red Toyota rav4!

Karen mcdonnell

10 de ene. de 2016

I bought my car here and everybody was attentive and helpful. when i walked in it was busy and i was looking around where to go and Stacey walked over and immediately started answering my questions, and helping with my enquiries. When i had decided what i what i wanted and returned a few weeks later, Stacey was with another customer but had another sales person come over to help me. Brian facilitated the deal, and all went smoothly and i bought my car. Everyone was attentive and helpful thru the whole transaction

Andrew Croom

30 de dic. de 2015

Just bought my 4th and 5th cars from this dealer. As always it was a long process but very professionally handled and I highly recommend.

Catherine ford

24 de dic. de 2015

Bought my fourth Camry from this dealership. It was a great deal & actually cost less than my last one. The deal went though quickly, the sales person, Brian Gottry, was honest & knowledgeable. My husband (he has a Toyota truck) and I both use the service department and have always been pleased with the service. Everyone we've come in contact have been efficient & friendly.

John Roberts

20 de dic. de 2015

Great job to the entire Hendrick Toyota family. On black Friday 2015 I purchased a 2016 Toyota Camry Hybrid and I love it.

Michael e Johnson nc

17 de dic. de 2015

A pleasure to deal with .the staff at Hendricks Toyota is the best everybody is nice no hidden facts everything is in order service is great Hendricks Toyots of Wilmington N C is the best I will buy all my future cars from Hendricks Tell them mike J sent you and talk to Bruce

Dolly Coley

16 de dic. de 2015

Super friendly and courteous staff. They made this a much nicer experience than I expected or anticipated.

Staci Nicholson

15 de dic. de 2015

The friendly and professional staff at Hendricks Toyota made the buying process easy and fun.

Daniel Copeland

30 de nov. de 2015

Beautiful shop. Staff was friendly and very informative. Not pushy at all. Helped me to find the perfect truck.

R A Carlson

24 de nov. de 2015

I recently bought a 2009 Tacoma and couldn't be happier!

s.hargrove

23 de nov. de 2015

The people was very friendly and helpful, I had an appointment and was in and out in now time. They offer free starbucks coffee while you wait with cakes in a nice comfortable waiting area.

Alan Barbee

21 de nov. de 2015

Service adviser recommended services not in the service manual, but other than that the service was very good.

ken jackson

17 de nov. de 2015

met with a smile and work completed according to projected timing

Lucius & Sherry Cooke

17 de nov. de 2015

Our recent purchase of a Toyota Highlander went very smoothly. We were contacted in a timely manner, and the dealership got us the car we wanted. We're very pleased with the vehicle and would certainly consider purchasing a Toyota from Hendrick in the future.

Charlotte Davis

12 de nov. de 2015

They reminded me service was needed and easily made an appointment. Promptly welcomed when I pulled in. Tires rotated and they found the problem I reported required balancing of tires. Wonderful facility to have coffee and read for a short wait for this service.

Kaitlyn

12 de nov. de 2015

Great facilities and efficient service. I would recommend to others!

Sandi Highlander Fan

10 de nov. de 2015

I had to buy a new car because my car got flooded out, it was a Toyota Sienna 2011 and I really liked my car. I decided to look at comparable vehicles before driving the Toyota again. I stopped by Toyota and met Chad and told him I only wanted to look at an SUV a little smaller than the van and that I would not drive it till I drove others. Chad showed me the Highlander. After driving other SUV's that were comparable I went back to drive the Toyota Highlander. I was sold as soon as we left the lot. Chad was an amazing salesperson. He made me want to buy a car from him. Thank you Toyota for making my experience a success.

Jeff Faulkner

10 de nov. de 2015

Very professional staff - made you feel very welcome - couldn't be more satisfied with my visit - was my first visit and will be back

Catherine Schmid

10 de nov. de 2015

When going in for my maintenance I am not harassed by ideas for new spending. the service rep tells me when the car needs maintenance and just what it needs. quick and efficient!

FatherofSteel

9 de nov. de 2015

Super friendly customer service and I would purchase another car from here.

4Runner patron

9 de nov. de 2015

My last 5-yr battery from here lasted 6 years. This replacement coincided with their Nov. service deal on batteries. So, it was a great price with prompt and overall good service to boot.

Kimberly O

9 de nov. de 2015

Great customer service from the time my call was answered until my visit was complete. Very knowledgeable staff. Will always go there for service.

Rich

7 de nov. de 2015

Everyone was very Courteous and helpful. They couldn't do enough to make my visit pleasant. And they fixed all of the problems that I had.

Mark Haudenschild

6 de nov. de 2015

We purchased a 2016 Toyota Tacoma about a month ago. It is everything that we expected plus more. Sales person Jay Carson was outstanding to deal with and made the buying experience enjoyable.

RJ

5 de nov. de 2015

I got my RAV4 recently when my 11 year old KIA threw a shoe and the cost to repair was more than I wanted to spend. My wife had recently leased a Corolla from Hendrick's and it only made sense to go back for me. Her boss recommend Kurt Hartl as the guy to talk to, as that's who she gets her company trucks from. And that's what I did. Kurt is a great guy, years of experience in the dealership and a great guy all around. He walked me through the process, talked about what I wanted and needed. No pressure and no rush. I ended up with the vehicle I have now, with a "Blizzard Pearl" exterior and "Latte" interior (who thinks up these colors?) whom I have named "SNOW". And my Sister-in-law and her husband also leased a car there and its ending soon and they'll be going back to talk to Kurt. The dealership is laid out well, the people there are friendly and helpful and other than the lack of a Coke machine on the first floor, I have no complaints. I recommend Hendrick Toyota Scion of Wilmington to anyone and everyone looking for a good deal on a great car.

Joe B

5 de nov. de 2015

My third year of service from Hendricks and they just get better. Smooth online scheduling followed by a phone conformation. Easy check in and check out. Could not be any smoother and my other car is a Mercedes.

Sandra Canady

4 de nov. de 2015

Love my Toyota and Hendrick.and always take my car there for service

Jessica Edwards

4 de nov. de 2015

My experience at Hendricks was awesome. I went knowing exactly what I wanted and was not going to be turned away from something different unless absolutely possible. I had been car shopping and everyone always wanted to talk me into something else. I wanted a newer model Camry with navigation...preferably a SE. I was greeted with a smile immediately by Jay (awesome salesman) and immediately he began to look for me. I wanted black but unfortunately there was not black in stock. However he did find a 2016 SE Camry (with navigation) in a Cosmic Grey Mica color. If you ever want to be low key get a cosmic grey mica color! It looks about 3 different colors throughout the day. In the sunlight it looks a deep green, in the afternoon a blue, and later evening/night black. I fell in love with it! Jay did everything he could to make it work for me and I left with my dream car. It was a pleasant experience with friendly people and a very clean environment.

Natalie Krul

2 de nov. de 2015

Customer service was outstanding and my car was repaired and returned to me in a timely manner. Would recommend to family & friends. Thanks!

SSucese

26 de oct. de 2015

Great dealership. I am very pleased with my purchase and the service.

Patricia Ellis

23 de oct. de 2015

Helpful, friendly, and efficient personnel who are always ready to answer questions and correct any problems.

Patrice B.

23 de oct. de 2015

I just bringing my Sienna in for service...always a pleasure!

avalon fan

19 de oct. de 2015

As always, the folks at Hendrick know how to take care of business. Replacement of dash went smoothly, Thanks to your capable staff!

Gerry Cohen

18 de oct. de 2015

Hendrick has a wonderful staff to make the job of buying a car a pleasure. And even when the purchase has been made, they will still serve you in a myriad of ways. It has been one of the delights of moving to Wilmington to find such a distinguished dealership. They are the very definition of the term user-friendly. We Wilmingtonians are fortunate. Gerry Cohen

Jim Thomas

18 de oct. de 2015

Mr. Chinn helped us get our service AND gave us directions to Big Oak Barbecue, which we hadn't visited for 35 years. How good is that? Thanks!

PhilT

15 de oct. de 2015

Service technician was very personable and knowledgeable in working through diagnostics and services provided.

DowntownBrown

14 de oct. de 2015

EXCELLENT customer service. KNOWLEDGEABLE of the products. LOVE our Scion iM!!! Can't wait to buy another car from Hendrick Toyota of Wilmington.

Rav4 Owner

12 de oct. de 2015

It's never a chore to bring in my Rav4 into Hendrick Toyota of WIlmington. Plenty of staff to greet you when you drop off your car and get the process going. The waiting area is outstanding - comfortable and clean - with refreshments available while you wait. And the wait is never long! Proud to have a car from Hendrick!

Becki Hearl

11 de oct. de 2015

Thanks for a great experience in purchasing my new highlander!

Gail Cole

10 de oct. de 2015

Our sales person, Naomi, is the best. Ask for her when you decide to look for a new or preowned vehicle. She will go the extra mile to make sure you are 100% pleased with your purchase. Hendrick Toyota and Scion will be our first choice when looking for our next vehicle.

Madi Smith

9 de oct. de 2015

As a first-time car buyer, Hendrick Toyota of Wilmington did a great job explaining everything to me thoroughly and treating me with respect. I have no complaints and love my 2015 Corolla!

PATRICIA

8 de oct. de 2015

Great customer service. When we had an issue with the vehicle we bought, they told us to bring it right in and would check it out.

jwalker car buyer

8 de oct. de 2015

I have never had a bad experience with Hendrick Toyota Scion of Wilmington. They always go the extra mile to see that I am taken care of in the most courteous and efficient way. That is why I keep coming back when I am in the market for a new car!

surfnturf

8 de oct. de 2015

My tail gate lock was broke on my 2010 Tacoma. Just to unlock it cost me $131.10 blew me away. Enjoy the Starbucks and goods!

Lisa Barnette

7 de oct. de 2015

Never had a problem relaxing in the showroom while my vehicle got serviced. Friendly and fast.

surfnturf

7 de oct. de 2015

I have a 2010 Tacoma ,my tailgate was locked and could not unlock it. They unlocked it for $131.10 and to fix 230.00 I feel that both prices were way high!!!

NNOLAN

3 de oct. de 2015

CONTINUE TO AMAZE WITH TURNAROUND ON SERVICE CALLS

Professional Practice Transitions, LLC

29 de sep. de 2015

The excellent service and professional sales staff at Hendricks Toyota Scion of Wilmington are the reasons our company keeps coming back to them for our transportation needs.

Margaret h.

26 de sep. de 2015

My car never looked so good! !! As soon as I drove in I knew that it was going to be a great day. The service people came right to me and handled everything right away. Everyone was very courteous. What an awesome experience.

GK

25 de sep. de 2015

As usual the quality of service is top notch. Thanks for the attention to customer service.

Peter Beardsley

25 de sep. de 2015

The experience of my 10,000 service was excellent. They changed the oil, rotated my tires, did a state inspection that was due and a multi point check on the car overall and I was out in an hour. My representative could not have been more helpful. The waiting area is great with tv,s, coffee,comfy chairs, etc. Just a great service experience!

Kim

24 de sep. de 2015

This is my second visit to this dealer for routine service. All went well. Some repairs were needed and I waited for things to be done. Great experience. Nice waiting area

JaredH

24 de sep. de 2015

Great customer service. Very nice facility with great amenities while you wait. No problems.

Carol

24 de sep. de 2015

After a few trips into this dealership to take care of a dashboard situation & an area of my car that had been damaged in a minor accident I had,the staff in the service dept.was most helpful to go out of their way to make sure customer satisfaction was met. The supervisor I have been working with in the service department has gone out of her way to be MOST helpful,so patient,& so caring of my wait time during this whole experience. She is the best! After being new to the area,I appreciate knowing my car will be well taken care of for future needs. Thank you Hendrick Toyota and most especially,Dara!! She is an asset to your company!

Raven Webb

23 de sep. de 2015

This is my very first car purchase I expected to get a used car I drove off the lot with a brand new Toyota Corolla the price was so amazing I couldn't turn it down they were really respectful and had patience with me and my mom Chad Shelton was amazing along with the other saleman and finance lady. The facility was so clean and amazing as well as accessible. I would reccommend this dealership to my best of friends and family they're not just a bunch of car salesman trying to pitch lines to you. Especially Chad I definitley will be back for a second vehicle in the future.

Coble Dorsey

22 de sep. de 2015

Came in for a couple of recalls. Was expecting it to take 3 hours, but only took half the time. All staff was very nice, curtious, fast and efficient. Also, loved that they had a kids play area because it's important to keep them entertained while waiting! Thanks again!

Pat D.

22 de sep. de 2015

After years of owning a large Toyota, it was time for a smaller choice. Our decision for the RAV4 was perfect. We now own a 2013 Sienna and a 2015 Rav4. Best of both worlds!!

L Bice

21 de sep. de 2015

Quick and efficiency transaction. Friendly,competent salespeople.

Christian E.

20 de sep. de 2015

Toyota of Wilmington has more than taken care of me the last several years from my 2008 Prius to its recently needed repairs, to my new Scion. Extra special bonus is the Starbucks machine in the waiting area! Thanks to Travis, Rose, James, Richie, and Bruce!

JCT

11 de sep. de 2015

No free car washes here unless you are willing to wait again. Past 2 times asked for wash and did not get until the 1st time I asked why and they took it back. Second time I just left. They will not remove my ex-husband's name from this account with his address and telephone number. Have asked several times. Paint is popping off of car. Told to call Toyota!! Last alignment they had to refund because someone that knew about the printout said it was no more than if someone had bumped into your door mirror. Service manager agreed and refunded money. What if that person had not looked at this????

Paul S.

11 de sep. de 2015

A great group of folks doing a great job on service.

Old lady

10 de sep. de 2015

The replacement was done quickly, the paperwork was ready when i arrived, the car was given extra care before i left.

VIVIAN

9 de sep. de 2015

I, AS A WOMAN, CAN FINALLY SAY I FEEL COMFORTABLE WITH THE AUTO EXPERIENCE! KEEP UP THAT INTEGRITY, IT MEANS SO MUCH TO A WOMAN.

Bridget's mom

8 de sep. de 2015

Had a great and attentive salesman. Aussie--? Forgot his name. Worked everything to our satisfaction. Beautiful sales floor. Lots of business, which says a lot.

carmens V

7 de sep. de 2015

Just moved to the Wilmington area and discovered our Prius needed servicing. We had always been to our local dealership so we decided to try Hendricks. Well it turned out to be awesome. Excellent service, accommodated our doggie, nice waiting area and fast and friendly. They even found us a coupon when asked if any were applicable. We will certainly be back!

Thaddeus Maximus

4 de sep. de 2015

Purchased a 2015 Toyota Camry, after all of the discounts it was cheaper than a new car. They also included items post purchase that were not a part of the original purchase. Excellent customer service. State of the art facilities! I was overwhelmed. The building seemed futuristic complete with complimentary Starbucks Coffee and Danishes.

Ian H

4 de sep. de 2015

This was the third car I purchased from Toyota of Wilmington. The salesman (Willie J) went above and beyond to find the vehicle I wanted.

Tom Brancaccio

4 de sep. de 2015

I have been involved with four separate Toyota dealerships, purchasing Toyota's over the years. Hendrick Toyota of Wilmington has, by far, provided the best purchasing experience. Their attention to "after the sale" service is outstanding. Their service staff is friendly and informative. Service is outstanding.

Robert Fenton

2 de sep. de 2015

I continue to have exceptional service for my Toyotas. I've been dealing with Brad Allen. He is extremely knowledgeable, professional, and friendly. I have bought my last two Camrays at Hendrick. Great sales people and Great Service and service professionals. I Love going to their dealship. I do recommend them to all my friends.

Bubby

2 de sep. de 2015

The service here is the way it should be at all dealerships.

CMadd

2 de sep. de 2015

We had a great van buying experience at Hendrick! We decided on a Sienna XLE and absolutely love it! Hendrick truly cares about customer satisfaction.

Lynn2777

29 de ago. de 2015

Everyone was very nice and not pushy at all. Very knowledgeable about my new Rav4 Limited. I had a lot of questions and they took the time to answer all of them. I will recommend them to all my friends. Thanks guys......Also their Service Department and Staff are the Best!!

Prius Driver

29 de ago. de 2015

Sales staff was great I really really liked working with them. Very professional

Tiffany

28 de ago. de 2015

Toyota of wilmington is absolutely excellent. The customer service is untouchable! Very helpful!

Cathy Boynton

26 de ago. de 2015

Our 2007 Highlander Hybrid had some issues with the VSC and the dealership gave us an unbelievable deal on the repair. If we ever need to buy another Toyota, this would be the place to go. Professional, courteous, and so very helpful. We love this car and hope to drive another 100,000 miles!

Jacqueline Waldorf

26 de ago. de 2015

I visit NC 3 weeks out of each year. This year, I had occasion to call Hendrick and arrange for service on my Toyota Prius. From the moment I made the phone call on Monday, through the entire servicing process on Tuesday, I experienced exceptional and friendly service. This is the best dealership and service center I have ever encountered. All of the personnel were friendly and efficient. I ended up buying 4 new tires from them and the buying process was seamless. The waiting room amenities are unsurpassed offering complimentary drinks, snacks, guest internet, wide screen television and comfortable seating. I even had the occasion to meet one of the car salesmen and have every intention of buying my next car from him.

Joe

26 de ago. de 2015

Friendliest staff I have ever encountered over 50 years of buying cars

Roger

25 de ago. de 2015

Excellent service, Oil change,tires rotated, fluids checked , and a car wash. All done in 1 hr 5 minutes. Easy to wait and very nice wait area.

Harold

25 de ago. de 2015

I was very happy with my recent purchase of a 2015 RAV 4 from Hendricks Toyota of Wilmington. Not only was the salesperson great to work with the whole purchase experience was the best and easiest I have ever had with Toyota and we have been owners of Toyota RAVs since 1997 and happy Toyota owners of a Camry before that.

GM Katzman

24 de ago. de 2015

Scheduled a time that was convenient to my schedule and courtesy van transported me without issue.

Grant Goodwin

22 de ago. de 2015

We had an excellent experience at Toyota of Wilmington. The sales staff was friendly and not pushy. The service was fast and efficient. We had such a positive experience that we will likely return to Toyota for our next car purchase.

Mark W

21 de ago. de 2015

Outstanding service department with actual intelligent people working there that treats you with respect and a valued customer. If I had known a service department like this was in my town I would have bought a Toyota sooner. The stories of other makes service departments would bring tears of laughter and pain.

Linda B

19 de ago. de 2015

Had my 2014 Prius serviced yesterday. This is the dealership where I bought my last two cars. The immunities they have in the waiting area are amazing and lots of comfortable areas to sit. Love this service department.

AKing

14 de ago. de 2015

Took my Camry in for a recall and Hendrick Toyota was great!

freda huffman

12 de ago. de 2015

great service ,we had an excellent sales representive in DANNY EDWARDS

Jeff A

11 de ago. de 2015

Hendrick Toyota was great to deal with in the service department. I dropped my car off at 9 am for it's 25,000 mile service and state inspection, expecting to pick it up later in the evening. About a half hour later I received a call that my car was ready to be picked up. I never thought they'd have it ready that quick.

KW

10 de ago. de 2015

Wonderful dealership and staff. They made sure I was fully satisfied before walking out the door.

Adiannah

10 de ago. de 2015

Toyota of Wilmington is always the first place I go when shopping for a vehicle. I have always received amazing customer service throughout the entire buying process which is why I always return to this dealership even if it requires me driving a few hours. The staff is always very accommodating and ask any questions without rising the car buying process. They take their time to explain and answer anything that you may be unsure of or not understand.

Poe

9 de ago. de 2015

Although the alternator was outrageously expensive I always feel confident when I have these guys do the work. They are accommodating, courteous and fair.

Brad

8 de ago. de 2015

I have been a customer with this dealer since 2004 and after 4 car/truck purchases and who knows how many service visits, they never cease to treat me like family. I highly recommend Hendrick Toyota of Wilmington to all my friends and family!

Michael Angellotti

6 de ago. de 2015

Great Service! We live about 40 minutes away but still make the drive to Hendrick Toyota because they are that good.

James

5 de ago. de 2015

Hendrick Toyota should be rated $$$$$ for the cost of a repair. After receiving their estimate, I had the repair done at an independent shop for 1/3 the costs. This included Toyota parts.

JD

4 de ago. de 2015

Service is provided at a very high level of excellence.

Kathleen Gray

2 de ago. de 2015

Our salesman,Brian G was outstanding in his efforts to help me find the Toyota that I wanted.

susiphotos,

1 de ago. de 2015

hendrick toyota does great work, offers great service. i'm completely happy with my experience. they always offer me a ride hoem while my car is being services but hanging out in there customer service area is so pleasant i usually like to wait there - drink the excellent coffee, watch TV, read their magazines. it's a little mini-vacation.

Pete

1 de ago. de 2015

I came in to look at a Prius and was impressed not only by the car, but by the non-pressure sales effort. While I had some issues with the finance end of the business (who doesn't?), the dealership was very clean, with great amenities in its service area. A free Starbucks kiosk, separate seating for those of us waiting on their cars who did not want to watch TV, and friendly service personnel all added to the experience. One month into my new Prius ownership, I would highly recommend this dealer.

Charmaine C

1 de ago. de 2015

Mr. Jackson was very friendly and knew his stuff. Also a very nice dealership.

Capt. B

30 de jul. de 2015

My pride and joy is a 2005 Toyota Tundra, purchased from a private individual some time ago. When I found out through safercar.gov that my truck was part of the dreaded air-bag recall, I scheduled an appointment with Hendricks Toyota in Wilmington NC. I was given an apt immediately, on my schedule, and the service was performed as promised. In addition, I was shuttled to my office and picked up and returned to the dealership when the truck was ready, all part of Hendrick's great service, not to mention Starbucks coffee and sweetrolls at no charge also! Great Folks. Thanks, Brad, Sean, and John the shuttle driver! All exceptional employees. B Campbell Calabash NC

Brie sciales

30 de jul. de 2015

Very nice and helpful. We were looking for a new car and couldn't decide between a Camry or a Prius after driving both and going through every detail of the car that mattered to us the sales associate helped us decide on the Prius

Steph Rack

29 de jul. de 2015

Great service, great work flow! They have definitely given much thought to their system and processes of how to move em in and move em out! I love the courtesy shuttle and the complimentary car wash! Its nice to have it all done in one place!

Mkobjack1

28 de jul. de 2015

I was having issues with my toyota after a collision so a toyota engineer came out and met me at Hendrick toyota to check it out. Greg Veasey is top notch. He treated me with the utmost respect was very professional, knowledgeable, and fast. I really appreciated this and would recommend this dealership to anyone looking for excellent above and beyond customer service after buying a car. Thanks Hendrick and Greg!

Tiffany

27 de jul. de 2015

I have never been treated so well as a customer in my entire life. This place is amazing and everyone that helped me was amazing. I drove 2 1/2 hours just to get my vehicle from them and I am so happy that I did. Every day I see my Rav4 I am so thankful! Rose was the best and so were the managers and everyone that helped me and my mother! Thank You!

Elizabeth Halloran

27 de jul. de 2015

Rose was so helpful! She made the while experience fast and easy. I'm loving my new Highlander XLE!

Suzanne Grosser

26 de jul. de 2015

I am always impressed with efficiency of the service department. The friendly staff make me feel confident leaving my Camry in their hands. They always let me know what service is needed and what needs are on the horizon. I never feel pressured - but always informed. The waiting area is comfortable and their efficiency means I sometimes barely finish my coffee, before my car is serviced, washed, and ready to go!

New Tacoma owner

26 de jul. de 2015

Hendrick Toyota made the buying process virtually stress free. I had done my homework and knew my bottom line and once we came to an agreement on price, the rest was simple. They handled all the loan paperwork and I went home with the exact truck I wanted. It was a win-win!

Bryan

24 de jul. de 2015

Quick and painless!! Early bird dropoff, three hours later I was ready to go!!

Robin Bevill

20 de jul. de 2015

Hendrick Toyota has an awesome service department. Always so kind and effeicient.

Toyota Granny

19 de jul. de 2015

Have depended on "My Toyota, Wilmington" for over 20 years for Sales & Service....

Christohper C. Perry

17 de jul. de 2015

My review will be a bit different as I worked as an Internet Sales Manager and Service Advisor for another Toyota Dealership in the recent past. Visited the Service Dept on Wed of this week for a routine 10k service (oil change and rotate). Made an appointment in advance instead of just driving in as to expedite the service. Arrived 2nd in line with no other vehicles, parked and remained in the vehicle. The first vehicle was greeted and moved on as a 3rd vehicle now entered. Instead of coming to me they went to the next vehicle as I still patiently sat in my vehicle. After sometime passed 3-4 minutes they let the other vehicle go. Then everyone leaves the drive while I am still waiting in my vehicle. A young man eventually came up from the parking lot and into the drive only to say someone will be right with me. A few more minutes pass and I was ready to drive off. I could see through the glass service advisors looking at me but when I made eye contact they would pick up a phone or walk out into the main waiting area. Finally a young man named Travis came and greeted me, asked the usual questions and took my key. He offered a free wash and showed me where the waiting area was to spend time why services were being rendered. (enjoyed the free wash except all the same bug and bird droppings were still on the vehicle) The waiting area was nice, clean and had many amenities. My oil change, rotate and basic wash took about 2 hrs. I am a little concerned about why it took 2 hrs to do these things? I asked if there was anything that needed to be done when my vehicle was ready and was told no. Then asked if they were going to give a report on the vehicle and they said no that it would be emailed. When I did get the email it said that my engine and cabin filters were dirty but wasn't offered for them to be replaced...why? Overall it was a good visit and will ask for Travis on my next visit. Like I said in the beginning having worked both in Sales and Service for Toyota in the very recent past, my review would be written from this point of view. Questions I would like addressed are: Why did the basic service take this long? Why should someone make an appointment if there is no one available at that time to start the service process at the appointed time? Why offer a wash if they are not going to wash bird droppings off of the vehicle? Done well: EVERYONE was super nice! Very clean service drive and waiting area! Free water, coffee and Danish! Many options of places to sit and wait on vehicles! Sales staff is friendly and they do not "shark" the waiting area! Definitely would recommend friends and family to visit this dealership.

athorpe

16 de jul. de 2015

Just went for an oil change. The customer service was great.

scott k.

15 de jul. de 2015

Best service department in the business!!! Work always performed as promised and I always get the car back cleaner then when I bought it in.

David

14 de jul. de 2015

Jeff was a very helpful!!!! He let me know everything up front, what was needed and how much everything was going to cost. Then I got to wait in the very nice lounge.

SSiebert

13 de jul. de 2015

Excellent customer service, knowledgeable, polite, and honest. I completely trust bringing my car here for service, and I can count on it to be finished on time!

MarthaS.

13 de jul. de 2015

Not a very positive service representative but repairs were done in a timely manner. Courtesy Van driver was terrific-Jerry Need to get a variety of snacks in the waiting area. Those buns are not appealing.

RuthAnn Just

10 de jul. de 2015

The service at this facility is friendly, efficient and make one feel at home. The work is definitely quality.

Sue from the beach

8 de jul. de 2015

I would never take my car anywhere else. I had it towed in on Monday and it was done and picked it up on Tuesday AM. All of the service reps are so helpful and I can get an answer on the phone if needed. It is really a great relief to have such helpful people to work with. As I do not live very close to the dealership, I appreciate prompt service when I do come in.

Larry, sailor

8 de jul. de 2015

I went to another dealer, closer to my home. I checked his inventory and he had exactly the color and the options I wanted on my Prius. When I met the salesman, he said that that car did not exist, and if it did, he could not possibly sell it to me for that price. The website is written for the sole purpose of getting a customer physically into the dealership, he informed me. He had three Prius vehicles on the lot, and he proceeded to sell me one of those, which was not the color or the options I wanted. He then insisted that I was buying the car right then and there. I have never been so frustrated and disappointed. I later talked to a good friend, who recommended that I talk to Bruce Winokur, Loyalty Manager at Toyota of Wilmington. Even though it was a Saturday, Bruce promptly returned my call. I told him my story; he asked what I was looking for, and then said he would get back to me. He called back on Monday, to tell me he found my car Kurt, the salesman was exemplary, as was Skip, the financing person. It was a great experience, and completely unlike the first dealer. Toyota of Wilmington found the car that I wanted to buy, not one that was simply part of the inventory.

Bob Benedict

7 de jul. de 2015

I appreciate the service people informing me of issues I may want to address at the time of my scheduled appointment.

vermont intelligent hardworking soccer dancer

7 de jul. de 2015

If they do multi-inspections do they never check the battery? The battery was low when leaving from the dealership yesterday!!!! Could they have gave you a full battery before leaving? Not very good wifi connection for mobile phones & I didn't see any wifi connection info; Danish & starbucks coffee machines & tea you have to donate money!!! Was it the lady that drove the vehicle back in rolled down my window & air conditioning was on. The automatic paper towel dispenser was jammed right inside & I had fixed it when I was getting my paper towel!! You are the 1 & only Toyota dealership in Wilmington that I know of & none of my friends live in the area; & if they did they probably don't have a Toyota vehicle!!!

Beach Time

6 de jul. de 2015

I have to be careful with what I say because I really like Toyota & after I address issues with the local Toyota Service Dept, they are exceptionally accommodating. The salespeople are not accommodating at all. Before Hendrick bought this dealership, it used to be called Baughman Toyota & had a reputation of high priced cars with little negotiation in an effort to keep their stock high. That was the word around town. This changed a little when Hendrick took over, but there are some salespeople who don't want to give up anything. I've owned 3 Siennas & now have a 2012 Prius & 2012 Prius V. Wilm Toyota couldn't deal with us on the Prius V, but we found that one at Massey Motors in Kinston at a really good price. Massey Motors is not a Hendrick dealership. My mother-in-law really liked our Prius's & wanted one of her own. She just happened to go to lunch with one of the Wilm Toyota's salesperson's mother just before purchasing last year, but had ridden in our Prius's & had conversations with us months prior. The Salesperson gave the referral fee to his mother in lieu of giving it to me because his mother called him before I did telling him my mother-in-law was interested. A lot of the salespeople know me from my past purchases, but no one willing to help in this case. There is a very special, unpublished system to get the referral fees. I even accompanied her on the entire deal, taking 3+ hours, & supported the salesperson's efforts. My mother-in-law was ready to walk without making a deal if I recommended it. I took my wife's Prius V in last week because I thought the windshield washer bottle had a leak & was covered under warranty. I waited just under 2 hours only to find out that it wasn't a warranty item & would cost $435 to fix. I was told the mechanic looked under the bumper with a flashlight, but didn't remover the bumper, which probably took all of about 10 minutes. Toyota advised thought it was due to a front end accident that occurred fall 2014. Jeff Gordon Body Shop did repairs so I took it back to them today. They found that the hose to the bumper pump that sends water to the headlight, came lose. They fixed it in about 15 minutes at NO CHARGE & no more leak. I saved $435 by not allowing Wilm Toyota to fix it! They said the Toyota place could have fixed it quickly & easily. Oh well...

ACort

4 de jul. de 2015

I brought my truck in for a warranty issue with my rims. Travis gave us the best customer service I could ever ask for. No messing around, he just took care of thre issue with speed and a smile. I will always take my truck here for everything.

Ping Wang

4 de jul. de 2015

I found a good car in this dealer. I think the salesman is very smart and has a high EQ.

M. Antolini

2 de jul. de 2015

Received a letter in the mail about a recall on my 2015 Highlander Limited Platinum. Made an appointment for July 1st with Sean Marra. 9:30 am arrival time, was given very good service and car was ready by 11 am. Waiting room is very spacious and comfortable with complimentary Starbucks coffee. Car wasn't on the recall list. I would highly recommend Hendrick Toyota, and the Highlander. The technology in this car is amazing.

G Wright

29 de jun. de 2015

The process of getting my car repaired was quick and efficient. Good experience and I fell good about having my Toyota serviced by an authorized Toyota shop. Thanks...

Patty Hurst

29 de jun. de 2015

Every time I go to Hendrick Toyota of Wilmington, I get excellent service on my 2009 Venza. From the person who checks you in to the person who brings it back to me serviced to the hilt and a good wash job no less!!!!

Stan Hollins

26 de jun. de 2015

Great Service! I am recommending them to everyone and will be a customer for life. Thanks,

CW

26 de jun. de 2015

Service was great!!!! Never have a problem. Always friendly and helpful. Didnt have to wait very long and everything was done perfect!!! Helped with pricing new tires and given a break down of different tires and fees

Lee Jarrell

26 de jun. de 2015

Always a pleasure to have my Camry serviced at Hendrick Toyota Scion of Wilmington. The take customer service to the highest level!

Wade Toth

26 de jun. de 2015

Oustanding service all around. I have had only the most pleasant of experiences with Hendrick. A+ in my book!

Russ

25 de jun. de 2015

Called for an appointment and got one the same day. They took my vehicle at the at the appointed time and about an hour later it was finished. While I was there, I got a state inspection. Excellent service, done quickly.

betty

24 de jun. de 2015

Inspection time can be a hassle. But your staff did a great job in getting me in and out . the wait was short and the experience was once again professional..

dhilton

23 de jun. de 2015

Good service.called for an appointment, took my car in a on time and was ready by the time they quoted. Did a complete check of all fluid levels and belts and hoses and tires and gave me a written report on it. the service representative was friendly and very thorough.

Jan and Gary V.

23 de jun. de 2015

Thank you Hendrick Toyota Scion of Wilmington for such a great service when we came in for our first maintenance service on our 2015 Toyota Venza! We have never had a service department ask us if we would like a free car wash with our service check. The waiting area was spotless, comfortable and enjoyable as they had complimentary water, coffee, tea and a variety of danish pastries while you waited on your car, along with a TV too. Thank you for the fabulous service!

Kayla R Matthis

22 de jun. de 2015

I recently had routine service and an inspection at Rick Hendrick Scion of Wilmington. What I liked most is that you can drop your car off the night before and they will call as soon as it is ready for you the next day. That is so very convenient! Thanks for the accommodation and this option of service!

GK

21 de jun. de 2015

Great dealership, wonderful staff, beautiful facility. Really makes car buying a breeze.

J. H. Steele

21 de jun. de 2015

Need state inspection. Done promptly. Nice car wash.

D. Hilton

19 de jun. de 2015

Been using Hendricks since they open. Never been disappointed.

Erin Snapp

19 de jun. de 2015

Purchasing our 2015 New Rav4 from Hendrick Toyota of Wilmington was such a pleasure! Our salesman Jake Scott, went above and beyond taking his time with us to make sure we found the exact car that fit us and that we were comfortable with. There was no pressure by him, he was calming, and knew the cars in and out. Any question we had, he had the answer. We were very pleased with our price and with the ease of purchasing our new Rav4.The entire car purchasing process at Hendrick Toyota with our team of Jake Scott, Paul Bowers, Adam Stauffer and Clay Smith was truly a pleasure. We highly recommend this dealership and their staff to anyone looking for a new car!

john holmes

18 de jun. de 2015

I was exceptionally satisfied with all aspects of my recent purchase of my Camry LE

Raymond bolton

17 de jun. de 2015

Our check engine light came on and we called the service department; they told us to bring it in right away. Luckily it was only a faulty gas cap. Amazing service to schedule an appointment within two hours of us calling them.

Missy Luong

17 de jun. de 2015

I can always trust the employees and mechanics at Hendrick Toyota. They provide excellent customer service and help the guest in any way possible. There waiting area is very nice with complimentary Starbucks coffee. They also provide a complimentary shuttle service for those who are waiting on their car. Wait time can be long, so try to schedule your appointments early in the morning for faster service!

Lee Wilson

17 de jun. de 2015

I was impressed with how professional Hendrick Toyota is. Lee Wilson

Jim

16 de jun. de 2015

All of my service visits have been good. The staff is very professional and they explain service needs and timing issues well. My service person is Sylvia and I'm spoiled. She is on top of her game and I trust her. JC

Sandy Perisich

14 de jun. de 2015

Hendrick Toyota Scion of Wilmington always takes great care of me and my Toyota Venza when in for oil changes and/or service. Great atmosphere, professional courtesy, and care. Mark Yandell, my service consultant, is wonderful. I would recommend anyone to Hendrick Toyota Scion of Wilmington. Sandy Perisich

Sharon Koontz

10 de jun. de 2015

Love my 2015 Highlander. Great salesman made my car buying experience pleasant and fun. The service since has been top-notch.

George Zimmerman

10 de jun. de 2015

what a great experience there at Hendricks Toyota in Wilmington NC. sales and service and facilities are outstanding and the people make car buying a pleasure.

John Turpin

9 de jun. de 2015

My 6 months service visit was excellent. The service was prompt and the waiting area is always comfortable.

Joe Elrod

7 de jun. de 2015

They are a good shop. My recent repair, however, took a long time... oil change and brake fluid flush & replace... 2.5 hours.

J L Tile Pro

7 de jun. de 2015

service department has given me many years of excellent service. ask for Mark Yandel. A great guy to deal with!!

Darryl Davis

7 de jun. de 2015

Great experience. They took care of everything I needed. Thanks to all the staff!!!

larkdog

6 de jun. de 2015

Took our 2010 Sienna van to get worked on and everyone di an excellent job throughout the whole process. Getting ready to set up an oil change and tire rotation. Will go back.

Randall Broadfoot

5 de jun. de 2015

The service department is first class at Hendrick Toyota of Wilmington.

southern wagoneer

4 de jun. de 2015

I was in search of a moderately priced crossover or wagon. We surprisingly found an older model in excellent condition. I was very excited about the vehicle that I found, though my excitement was short lived. When it came to the negotiation, the "we are here to make a deal" approach quickly and quite arrogantly disappeared. The salesman was pushy and told me during the negotiation that he could have sold the car earlier that day to another local dealership. So basically Hendrick Toyota would rather sell cars to area dealerships than to work out deals with customers. The salesman was surprised and taken back when I questioned him on the pricing and could back up my questions with factual data/figures. The cliche holds true...good experience you tell 3 people; bad experience you tell 10 people. I can't wait to find 10 people to tell them about my utterly disappointing experience with Hendrick Toyota.

southern wagoneer

4 de jun. de 2015

I was in search of a moderately priced crossover or wagon. We surprisingly found an older model in excellent condition. I was very excited about the vehicle that I found, though my excitement was short lived. When it came to the negotiation, the "we are here to make a deal" approach quickly and quite arrogantly disappeared. The salesman was pushy and told me during the negotiation that he could have sold the car earlier that day to another local dealership. So basically Hendrick Toyota would rather sell cars to area dealerships than to work out deals with customers. The salesman was surprised and taken back when I questioned him on the pricing and could back up my questions with factual data/figures. The cliche holds true...good experience you tell 3 people; bad experience you tell 10 people. I can't wait to find 10 people to tell them about my utterly disappointing experience with Hendrick Toyota.

Madison Hargett

2 de jun. de 2015

Went here for the first time and felt very comfortable with the services. Great waiting area!

BRECK NEWBER

2 de jun. de 2015

I TOOK MY TOYOTA TUNDRA IN TO HAVE WINDOW RAIN GUARDS INSTALLED. THE PROCESS TOOK APPROXIMATELY AN HOUR AND I WAS KEPT WELL INFORMED AND COMFORTABLE IN THEIR WAITING AREA.

Jocelyn

2 de jun. de 2015

Bought RAV4 2014 - took car in for service-great service, friendly service people. Clean waiting area.

M. Turco

1 de jun. de 2015

I have used Toyota of Wilmington's Service Dept since I purchased my 2006 Prius. Hard to believe this July it's been 9 years! A lot of changes the past few years, new building, comfortable waiting area, etc. I highly recommend their Service Dept. I don't take my car anywhere else not even another Toyota Dealership, I am that satisfied.

Mary from Wilmington, NC

31 de may. de 2015

I've been buying Toyotas for years and have had service in the northern Virginia area and the Wilmington, NC area. I have always had excellent service and excellent buying experiences. The people are always very nice and the dealerships are always a nice place to wait, with little snacks, coffee machine, a couple of TVs and clean surroundings. I would recommend Toyota, as their products are outstanding and service is too. Mary Kidwell

mets fan

31 de may. de 2015

Excellent and courteous service was given by Jackie McDonough.

Marsha Long

30 de may. de 2015

I have always serviced my Toyotas at the Hendrick Toyota Service Department for the last 12 or 13 years. Always had exceptional service and they treat me great. Love them.

Bobbie Burn

29 de may. de 2015

I purchased a service plan when I bought my 1999 Land Cruiser form Hendrick. I made an appt. for 245 for an oil change, arrived at 235 and was wisked into the service area and greeted. The service attendant greeted me and noticed that my registration was about to expire and asked if I would like them to inspect the car. I replied I did. I then was seated in the lobby for 2 1/2 hours. At that time the service manager came out and explained that I needed a steering rack in order to pass inspection. The price was $845. I would have expected that if there was a delay that I would have been informed, but was not. I was disappointed as previous service there was excellent. Bobbie Burn

plfmd

29 de may. de 2015

Overall a very pleasant experience with great people.

MM

29 de may. de 2015

Just bought a 2015 Sienna from Hendrick Toyota and could not be happier, with the entire experience (as pleasant as car buying can be) and the vehicle itself.

Dalash

29 de may. de 2015

I just purchased a new Toyota and had a very positive experience. The sales rep I worked with, Michael, was did not pressure me and was very knowledgeable about the vehicles I looked at. I was greeted by him as soon as I stepped out of my car and showed me what I was looking for. I highly recommend Michael O. and Hendrick for a very positive purchasing experience.

Corey Bullock

25 de may. de 2015

Upon entering the dealership, we were greeted by a friendly and genuine sales representative. He kindly showed us the cars in which we were interested, answered all of our questions knowledgeably, and even took us for a test drive in our top choice. AND, he did all this without pushing us to purchase the vehicle. His authenticity about caring for us as customers, not just a potential sale, shined in the entire interaction. After considering our budget, we returned a few days later to purchase the vehicle and were just as pleased by our interaction he business manager who facilitated the paperwork. Hats off to Jay Cannon, the Sales Representative, Katrina Diamond, the business manager, and to all of Hendrick Toyota Scion of Wilmington. I look forward to purchasing more vehicles from you in the future.

Left Hanging

25 de may. de 2015

Knowledge of my sales person about the vehicle was below average. Lackluster follow-through at vehicle pick-up and nothing post-sale.

Joseph Elrod

23 de may. de 2015

I had a good repair experience. My "Check Engine" light came on, and the service rep decided based on my history that it was probably something minor, as opposed to major. So, she set up a "step wise" diagnostic process that saved me money and isolated the problem in a cost efficient way.

Beach_girl

23 de may. de 2015

Older woman and had never purchased a car without my husband. They were helpful and honest. Would buy from them again!

Bobbie Burn

22 de may. de 2015

great service the folks are always professional, love the free car washes

Jim

22 de may. de 2015

Recently traded in my 2011 Toyota Corolla for a new 2015! Jay and Bruce were so easy to work with and made sure I got the best deal! Also enjoyed working with Katrina in Finance! Great folks to work with!

Sean Parrish

21 de may. de 2015

I am very satisfied with the service I received. The process went smoothly.

Brie Goolbis

21 de may. de 2015

As with anything, when you move you always wonder if you will find people as good as what you are used to. I am happy to say that we are pleased to have found Hendricks. They truly make it easy to get your auto serviced.

Schoolnurse

20 de may. de 2015

My car was listed in a recall. Appointment was set up and car was inspected. Timing was given as 1 1/2 hours and i was pleasantly surprised when service was completed and I was on my way in less than an hour. Customer service is great at Hendricks. Keep up the good service.

Bobbie

19 de may. de 2015

Have three Toyotas and y'all have taken very good care of them, but most of all your customer service skills are exemplary!

Old Docker

19 de may. de 2015

Car was taken in at appointed hour. Service was well done and technicians relayed the condition of the automobile. The facilities were very comfortable and service was completed in a timely many.

PH

18 de may. de 2015

Amazing place! Beautiful showroom, great staff, and great service department. It was a great car buying experience, and I didn't feel like I was being taken out to the woodshed. I would definitely recommend Hendrick Toyota to friends.

Andy King

18 de may. de 2015

Great buying experience. People oriented. Kurt is awesome!

Joyce B.

14 de may. de 2015

My husband had just passed away and I had a 20 and a 25 year old car to get rid of. The sales staff and financial staff clustered around me and two days later I had a brand new 2009 Camry and have had no issues with the car. Its resale value was so high (and I could not find a used Corolla or Camry) that I decided to give it to my grandson and buy myself a 2015 Camry - I love the features and, if that was possible, my buying experience was even better - used Kris again as a salesperson. The service department is helpful and knowledgeable and I am grateful to be able to call them with any concerns.

George Bradley

13 de may. de 2015

Great to have a dealorship who cares about the customer AFTER the sale. One of the best service departments I have dealt with.

vhagerty

13 de may. de 2015

Got me in quickly, communicated the problem well, and fixed it fast. Great service.

Korben

13 de may. de 2015

Fantastic experience from Internet services to in shop buying. All parties were helpful, still car salesmen but not pushy. Made me feel like they were doing everything they could to get me in the truck I wanted. Heading back tomorrow for truck check up and fix minor issues. Hopefully all goes as well in the service department as it did in the sales department.

Cindy Smith

11 de may. de 2015

We had a wonderful experience purchasing our Prius. Sales person was not pushy and very helpful.

Cindy McLeod

9 de may. de 2015

I could not have had a better experience in taking my car in for it's 10K maintenance check up. The whole system works - I remember when you'd come into a dealership and have to wait, and then get your car in and then have to wait....this process is so streamlined and I am so glad! My car was ready in no time and I received the oral breakdown of the service and ALSO got an explanation and checkpoints sent to my email that I was able to share with my husband so he knows what's what with my car as well. Thanks again.

Jim Watts

8 de may. de 2015

My experience was great. They were able to work with my schedule to accomodate the need to service my car.

Larry

5 de may. de 2015

great people had my car ready ahead of time . I drop my car off they took me and picked me up when car was ready this has happen lots of times each time great

billy munoz

5 de may. de 2015

Best place to buy a car, very helpful, highly recommended!

Nicholas Fennell

5 de may. de 2015

I had to buy a new car because my old car had blown the transmission. They were super helpful with being able to not only find me a car could afford but help me unload my broken car as well. The entire process took no time at all and the sales people were super friendly and really really awesome to work with. Best car buying experience I've ever had and I've purchased a lot of cars over the years

Derek

30 de abr. de 2015

It was a very smooth process of purchasing my new Tacoma. The sales people were friendly and helpful. I would definitely shop here again, except that I plan to keep this truck for many years to come!

Sean V

28 de abr. de 2015

The sales team at Hendrick Toyota Scion of Wilmington is far above better than any dealership we have ever dealt with! We have shopped many places across the area, state and nation, and they are by far the best! They went above and beyond the call of duty for a dealership. Making sure we were satisfied before the paperwork would be signed! The service department is above any other! Brad, the Service Manager, always makes sure everything is done the right way, the first time! We are a 3rd time buyer from Hendrick Toyota Scion of Wilmington and that is not changing anytime soon! I'm sure that number will grow again with our next purchase.

Doug Brown

25 de abr. de 2015

Great Service Department, very professional, friendly and helpful, especially Travis!

Peter Perry

23 de abr. de 2015

I have purchased 3 vehicles from Hendrick and have never been disappointed. Very friendly and knowledgeable.

Sam Sacco

22 de abr. de 2015

Always a pleasant experience getting my service done. This is my third Toyota from this dealership and I'll come back again.

Jim Kuykendall

18 de abr. de 2015

My wife and I really enjoyed our car buying experience at Hendricks. The salespeople were straight up, the finance portion was quick and painless.

Donna Damiano

17 de abr. de 2015

My husband always wanted a Toyota and now we have one!! We are both very happy!! ~;-D

Bill

15 de abr. de 2015

Excellent servie experience. Service person was very professional and friendly. Service area was spotless and they washed my car too!

Ed Bill

15 de abr. de 2015

Easy sign in -professional service-on time and out

Jim Berry

13 de abr. de 2015

Terrific sales team. Smooth and effortless purchase of a 2015 Toyota RAV4.

Mark

13 de abr. de 2015

First I would like to say that the sales person I dealt with was extremely friendly and easy to get along with. So much so that I allowed his character to persuade my purchase and that was a mistake as the finance department is awful. This has nothing to do with price (although I knew they were 1750 higher than a dealer in Greenville I just did), or credit as mine is fine, but in transparency. I don't mind them making money as it is a business but to blatantly lie and mislead the customer is wrong. We met with Skip, a young finance person there, and he was perhaps the rudest individual I have encountered in purchasing a vehicle (which is saying a lot as we do so every two years). I was out dealing speaking with Willie, the sales person, as Skip mislead my wife about several aspects of the financing taking on what extra warranties as he could and acting as if she had no option. By the time I arrived he was so offensive and arrogant that we decided to leave and come back the next day. I spoke with his boss the next day and he sat me down in front of Skip to work this out. This guy had the audacity to say " Sir not to be blunt but I did not have to try to explain anything to you or help your wife out in this or that way..." I told this to his manager and nothing came of it. Moreover they are now calling us saying they made a mistake on the paper work and need us to come back in and resign things. Basically they made a mistake that is costing them a little money, not much, and refuse to issue the title until we help them fix it. I could go on with specifics but the point is they told my wife that certain financial components were set by Toyota and not them or the bank but then called and said they made a mistake and needed to adjust the very things they said they could not. This is why car dealers get a bad reputation and the sad thing is the sales person was amazing. Just be honest guys especially with my wife and I. We are fortunate to afford new vehicles and don't mind you making a profit as it is a business but don't lie to squeeze out a few extra hundred buck. The fact that Skip still has his job after how he treated my wife and I speaks to how you value your customer. You have a great facility and some strong sales people from what I could tell but the people who close the last part of the deal (the most important part and what should be the most transparent) are awful. I would recommend for people to search in Greenville and Raleigh if they are looking for a Toyota. The prices are better and trust me it will be hard to find a worse finance department!

L. Washington

10 de abr. de 2015

The facility was VERY CLEAN and from the appointment process through the picking up of my car everyone was courteous and friendly. My car had to stay overnight and I don't live close to the dealership so they made sure I was able to get back and forth with no problems. My service manager was Mark Yandell and he was extremely helpful and courteous.

Southport Ric

10 de abr. de 2015

Our Avalon finally reached its time after ten years and we went looking for anew Sienna. We had the best experience ever for car buying. Attentive salesperson with whom we were able to pinpoint the specific car and reach a good deal. All phases of the transaction were handled professionally and were are delighted with the car.

Nascarfan

10 de abr. de 2015

From the moment I dropped my car off to have a factory recall taken care of, the service was impecable. My service associate was helpful, kept me informed of the progress they were making and provided the best service I could have asked for. Great Job!!!

Mary Johnson.....retired

10 de abr. de 2015

I love taking my car to Hendrick's ....it has a great waiting area where you can get coffee, pastry and wait on the car to be taken care of. It is never a long waiting time and if it is going to take a little longer than you feel necessary they will come out and keep you informed.....couldn't be better.

Em

8 de abr. de 2015

I called and made an appointment to have some recalls fixed on my vehicle. The man on the phone was helpful, made my appointment and asked for details about the service. When I arrived for my appointment (9am) the woman who greeted us was friendly and focused. She got all my information and sent us on our way. She also made a prompt call when the repairs were finished. This is where it all went downhill or maybe I should not have expected the check-out process to be easy. We pulled up and had to search for an employee to assist us. There were about 20 roaming around but no one acknowledged us as we stood in the middle of the service department. I finally walked inside and went up to a Gentleman on the phone and asked for assistance. He did hang up promptly but seemed confused that I was there to pick up my car (what car? who are you? did you get a call?). Another man jumped in to help and said "it's on the way!" We then stood outside NO JOKE for 25 minutes waiting for my vehicle that I could have walked to! I couldn't believe it. Toyota called to say my car was ready but it obviously wasn't. When they finally brought it around (first brought a car that was not ours and asked if it was) no one told us it was sitting in the bay until we asked for the THIRD time. I don't know if it was super busy but maybe Toyota should offer patrons the choice to pick up their car or if they wanted it brought around. I am in the market for a new car and want the Toyota Solara; I will certainly head out of town for this purchase. I am done with Hendrick....keep your car wash!

Robert M. Clark

7 de abr. de 2015

We've purchased two automobiles at Hendrik and serviced four autos there. I especially like the courteous way they handle the service, and the facilities for waiting are very nice.

val Delane

6 de abr. de 2015

Great service ! The workers at the dealership were all very concern, polite, and courteous. They were hardworking and busy. I missed my appointment due to a family emergency. The next day, I received a call asking if I would like to reschedule my appointment. I really appreciated the call and was able to reschedule the visit and get the work I needed on my car.

mgh

4 de abr. de 2015

The first visit to service the vehicle I purchased there went well. It took longer than normal due to the fact that the vehicle also needed a software update. However, I was also to use the staff while waiting to take care of registration needs. Overall, the staff at this dealership has been very helpful to date. I will continue to service my vehicle at this site for the long-term.

Miles Underwood

3 de abr. de 2015

Had great buying experince. All staff was very friendly, nice dealership, would highly recommend!

T. Mueller

2 de abr. de 2015

I was very pleased with my experience with this dealership. I love the coupons they send me and I do use them. It makes a big difference in my decision to choose their service. Every little bit helps. Beautiful showroom and very nice waiting area. Thank You!

John NY

2 de abr. de 2015

Professional service top to bottom. Highly recommended. Excellent buying experience

Blany Page

30 de mar. de 2015

The waiting area is pleasant and the staff is very nice.

Ron Hills

27 de mar. de 2015

Brad Allen was exceptional. He was friendly,informative and accommodating.

Donna Morgan

25 de mar. de 2015

I had the best, most courtesy salesperson. She went above and beyond to find the SUV for me. She looked for 9 months until the right one came available. Thank you Naomi K.!!! Everyone make my purchase easy.

Steve W

23 de mar. de 2015

Low pressure sales people when looking at/test driving cars.

Robbie D

23 de mar. de 2015

The waiting area is pleasant and the staff is very nice. Fast and friendly service!

RCZO52

22 de mar. de 2015

Great friendly staff..Great facilities..Highly recommend.

Peggy

20 de mar. de 2015

I have always had excellent service from Toyota of Wilmington. I will continue to come back and I will recommend it to my friends and family.

Nicole & Matt P

19 de mar. de 2015

My husband and I have bought quite a few cars and Hendricks Toyota was the easiest we have ever done. They worked well wih out schedule and they got us in a great car for the price we wanted.

Dory Jordan

19 de mar. de 2015

I have bought my last 2 cars from Toyota Wilmington, and the combined customer service, vehicle selection and quality, and overall positive buying experience will definitely keep me coming back for my next one! I just took my 2011 Camry in for its 40,000 mile service check, and I am reminded every time I go, why I continue to bring it there. :)

Kathy Egan

18 de mar. de 2015

I came for my every six month checkup. As usual, a nice greeting, easy check-in, and reasonable wait time. Appreciate the Starbucks coffee too.

Teresa Best

18 de mar. de 2015

service was excellent and fast. The technician was courteous, friendly and very helpful. Jackie was pleasant and took car of all my concerns. She called in a timely manner

poppatom

17 de mar. de 2015

Everyone there is there for you and it's real. I don't know what else they could do different.

RL Talent

17 de mar. de 2015

Great Customer Service and a very clean waiting area. Coffee and water plus snacks provided while you wait.

Six345

16 de mar. de 2015

Professional staff. Efficient process for vehicle special order. Due to combination of features desired; interval to receive (months) longer than expected or hoped. Very satisfied with vehicle.

Jeff J

16 de mar. de 2015

My wife and I wanted to see what was available at this dealer and didn't want to be pressured into buying anything. We test drove 3 cars with a large difference in pricing and our sales rep didn't try to convince to buy the expensive of the 3. Overall this was a great experience and we ended up buying a 2012 Camry.

Susan Williamson

16 de mar. de 2015

I was very pleased with the service at Toyota of Wilmington. The facility is attractive, clean and comfortable. The employees that I met were all friendly and professional.

Vernon

15 de mar. de 2015

They were extremely busy today and were still cordial. So far I am very happy. I just purchased my car so I cannot speak to the quality of repairs. It was very nice to be in the waiting room, plenty of space to wait comfortably, and free coffee. Very nice.

K Denny

14 de mar. de 2015

Hendricks technicians solved a problem with our older mini van that other repair shops had given up on. The service personnel are always polite and knowledgeable. The facilities are the nicest in the area. We bought our used Avalon here and will probably come back for our next Toyota.

a moreno

13 de mar. de 2015

nothing more this place is awesome so give them a try ive been very happy

Louise Sacco

11 de mar. de 2015

I was very happy with the service and the way I was treated. They were very prompt in getting my car ready for me. It was a very good experience andI would go back for all my service needs.

Daniel Sparks and Kimberley Thompson

10 de mar. de 2015

Our daughter-in-law purchased a car from Henderick Toyota several months back and we were so impressed with the service they provided to her that we went straight to Henderick's to make our purchase. To be honest we didn't even look elsewhere. They were very helpful with her and went over everything in detail, as she was a first time buyer, and made the process very easy. When we went there we had the same exact service. The whole team is helpful and knowledgeable. We are very happy with our purchase and the purchasing experience.

Lynn McGary

9 de mar. de 2015

I love my new 4Runner and Peter made the experience very pleasurable. I had a great experience and would definitely recommend Hendrick.

Matt Hempson

5 de mar. de 2015

I recently purchased a Rav4, and my wife loves it! I am not a fan of car shopping, but toyota of wilmington made it a easy and enjoyable process. I was helped by Trey within minutes of arriving on the lot. He knew his stuff, and was able to help me make a solid decision. I left happy with the deal I got, on both the new car and the trade in on my old vehicle. Thanks so much!!!

LEO99

5 de mar. de 2015

The best car buying experience I have had. Within seconds of walking in the doors I was greeted by a sale rep. Trey was professional and knowledgeable about the vehicles I was interested in. Went on a short road test as my wife had the same vehicle as a rental and already was aware of how it drove. Negotiations went smoothly, got a great deal on the new vehicle and a fair trade in value on the the old one. I left happy and satisfied and look forward to buying a new toyota in the future from hendrick of wilmington.

Sandra S.

5 de mar. de 2015

Just purchased a Rav 4 form Hendrick Toyota. Had a Highlander before and thought it could not be topped, but now I love my New vehicle. Hendrick employees have great customer service form sales to the service department. The service department is outstanding! They are fast, courteous, and well-informed!

Bettie F.

5 de mar. de 2015

I am very pleased with the service I get from Toyota Scion of Wilmington. It is a truly exceptional car dealership and my Prius is a truly exceptional car. Love it.

Kathy Hughes

4 de mar. de 2015

I love that Toyota is the same no matter what city you got to, ... or country for that matter! I was visiting family in Canada just about the time I needed a routine oil change. Even though it was a small town of 21,000, the Toyota facility was beautiful, spotless and everyone very friendly and helpful!

chris lee

2 de mar. de 2015

top notch. 3 purchases in the last 5 years and always a great experience.

Jamie G.

28 de feb. de 2015

I was so impressed with my salesman Kurt! He didn't hound me or make me feel pushed into a vehicle. Best car buying experience ever!

Kate stewart

26 de feb. de 2015

As always, I had a wonderful experience with Hendrick Toyota of Wilmington, NC. It's a great place to buy your car and a great place to have it serviced.

PeggyCleary

26 de feb. de 2015

Fast efficient great tv and starbucks coffee... A comfortable way to wait for the 60k check up and oil change. They took me right away and serviced the car before the ice hit. I appreciate that.

Greg Massey

25 de feb. de 2015

Purchased a new Toyota Camry during last part of Jan. 2015. Sales staff was courteous and efficient. All details were covered in the transaction, and completed in a timely fashion. The Camay is very nice to drive; roomy, and handles well on the road. Well satisfied with Hendrick Toyota of Wilmington, NC.

Abby Currier

24 de feb. de 2015

A beautiful and pleasant dealership. The service staff are friendly and helpful.

Catherine Schmid

21 de feb. de 2015

We have been taking our cars to Toyota of Wilmington for over 15 years. If they say they will finish the service by a certain time it has always been true. Work done well and done on time. thanks.

NCgal

20 de feb. de 2015

Service here is the best. I like being able to wait in a comfortable "living room" or take the shuttle to take care of an errand..

michelle

19 de feb. de 2015

I received a very productive and professional service. The service was quick, the workers were really nice and I could release with a great coffee while waiting. I would definitely recommend this dealership. I also purchased a car from this dealership, very smooth experience .They drop the price and made for me a very fair deal .

Jennifer Taylor

17 de feb. de 2015

My car had a part replaced because of a recall. The waiting time was not long, the staff were considerate and helpful. They were very nice and took time to help me.

waltie 15341

17 de feb. de 2015

I have received service on my Toyota Tacoma at Hendric Toyota ever since I moved to North carolina 8 years ago. It is the best and most dependable Service Dealership in my experience. I have never had an issue and I have relied on them to keep my vehicle in top shape. I won't take my truck anyplace else!

Rachael Beese

16 de feb. de 2015

The people and atmosphere were very friendly. I enjoyed my experience and would definitely buy another car from them.

JRCallahan

16 de feb. de 2015

I was very impressed with the service we received at Hendrick Toyota during the purchase of our 2015 4-Runner. At delivery the salesman, Brian Gottry, did an awesome job walking us through all the features that came with the car and getting things set up for us. Would definitely recommend Hendrick Toyota to others.

Michael

15 de feb. de 2015

My experience here was fantastic! This was my 5th excursion buying a vehicle and, by far, the best experience to date. I would recommend this place to friends and family in a heartbeat and will highly likely purchase my next vehicle from here. Katrina and Kara Lee were extremely helpful and knowledgeable, making this process easy! And Dawn was a champ even I after I sat at her desk for over 7 hours on New Year's Eve in order to get the best deal possible!

Rob Fortunato

11 de feb. de 2015

The buying process to repairs have been exceptional. After shopping for a replacement vehicle for weeks, we decided to give Hendricks Toyota a try. We were not disappointed with our choice. We received a great price and great customer service while there. Service for the vehicle has also been exceptional. The state-of-the-art facilities as well as the fantastic customer care makes everything an enjoyable process. The greeters when you pull your vehicle into service are friendly, polite, and efficient. The service writers are also exceptional making any service or repairs an easy and effortless task.

Pamela

9 de feb. de 2015

I've been coming to this dealership since 2008 with the purchase of a Prius, then added another used Toyota to my family a year later. The recent renovations have expanded their facility to make it a comfortable wait, and customers are treated respectfully for their time waiting for repairs or work. Dara is an excellent service team leader and I appreciate her high quality work! Great job!

Joan L

6 de feb. de 2015

A good job was done by the dealership. Will take care back when further maintenance is needed

Mary Johnson

6 de feb. de 2015

Always great service. I never seem to dread having to wait because the facility is such a great place to wait, have coffee and watch a little tv....how much better can it get!!!

Dockmaster

6 de feb. de 2015

My Wife and I bought our second Toyota from you on 2/3/15. Our first was a Prius in 2013 and although the economy was good the size wasn't and so we traded up to a 2015 Camry Hybrid. I want to thank Mark Rogers and Bruce Winokur for their patience through the struggles of decision for us. I would like to forward this email to a Mr. Doug Thompson regarding the loyalty program that Mr. Winokur works with. This is a great approach to selling and making the customer feel like part of the Toyota family. Having worked with customer service and public relations in the US Government I can tell you that this approach is A-1. I have bought many cars in my almost 60 years of driving and this is the first time we have not felt stranded by the sales personnel while they went behind closed doors and did who knows what. We felt in on every step of the way and believe me it went a long way to insure the sale was made. I realize it is hard to say no to two people, which also is a good technique, but we never felt pressured at all. You have a great thing going with this program and I hope you only go forward to improve it. As I said this is my second car from you and the dedication and attitude of your sales personnel and service personnel keep me coming back. I have and will continue to recommend Hendricks Toyota to any of my friends even if it is only needing a place for good responsible service for their car. Thanks again to Mark Rogers and Bruce Winokur plus the young lady from NY in your business department for an enjoyable although long experience with our recent purchase. Keep up the customer service loyalty program and we both love the new Camry. This is the first time I can recall each of us arguing over who is going to drive. Thanx again. Don M. Bolinger, Supply, NC

"G.A.S."(My real initials!)

6 de feb. de 2015

I do understand what providing service for customers on their vehicles can be like, for I too used to work in a dealership as a service advisor. It was a fairly large operation much like Hendrick's here in Wilmington. I remember how so very many things were required of me. I decided to go back to grad school to be a special education teacher because it was easier and it paid better. The service department at Hendrick's is about as top-notched as they come. I've owned other types of cars - average to pretty nice vehicles. I've experienced numerous encounters with different dealers and independent mechanics. (My grandfather was an exceptionally talented mechanic who cared for his community and went way beyond what was expected of him to be good to others...way beyond!) I can honestly say I've experienced that same spirit in the service department through the service manager at Hendrick's. I really, really appreciate the care, concern and quality of service that exists there. Thank you Hendrick's Scion and Toyota of Wilmington, NC. Thank you!

D Baker

4 de feb. de 2015

Service was punctual, friendly, and well done. Will return tot this dealership.

Jason Hall

4 de feb. de 2015

Went in for a used car, got a great deal. Very friendly and professional. I'll be back.

Dave

2 de feb. de 2015

Service writer was unable to apply my Toyota Rewards Points to purchase. Nice fellow, he tried, but he didn't have a handle on the process. Oil change was fine.

jivane

1 de feb. de 2015

The facility is amazing and the staff is friendly. We had an unusually long wait to close on our vehicle, but in all fairness it was December 31st and the place was packed.

Merrily Locke

30 de ene. de 2015

My sales person was knowledgeable, helpful and addressed my needs. I was impressed that other sales people were willing to help me, as well. Good team work was evident. The tour of the facility was greatly appreciated. Although the dealership is large, employees made me feel welcome. My only disappointment came when the financial person made the assumption that my husband was the purchaser of the vehicle.

C Marzahn

29 de ene. de 2015

I've been buying cars for a long time (50+ years) and never had a better experience. They dealt in a very open and professional manner. Made it easy to do business with them. Would certainly recommend them to anyone.

CDC

28 de ene. de 2015

Having owned a previous Toyota from Hendricks was a reason to purchase again when we upgraded. The service has been professionel and the facilities are top of the class. It is a pleasure to see the employee,s that are not associated with my service so friendly. It is areal pleasure to deal with awell run professional organization . Top class

Thomas Hatfield

28 de ene. de 2015

My wife and I have owned our 2015 Toyota Sienna for a little over a month now and we love it. The staff and buying process were great. After receiving the price I wanted I was offered even more off the price by the financial specialist via a different financing option... very pleased. We are very happy with our purchase.

Bryan

27 de ene. de 2015

I have purchased 3 Tundras from Henricks and felt like i got a good price and the sales person was very helpful

Joseph V. Capell

27 de ene. de 2015

Excellent personnel, service and facilities. Customer Service at it's best!

PamW

27 de ene. de 2015

Awesome experience during the purchase of my 2015 RAV4. I am loving my new car and look forward to completing my service needs with them in the future.

Combs

27 de ene. de 2015

My first service and it was an easy and pleasant experience. My truck was looked over and oil changed and tires rotated. Will definatly be returning

William Marks

27 de ene. de 2015

We have been customers of this dealership for more than 30 years and through different owners. We have consistently had our vehicles serviced here, and have always been pleased. The service department has given us good advice at fair prices, and we feel our vehicles are well cared for. William Marks

Michael Gibson

25 de ene. de 2015

I came in for an oil change and tire rotation, the staff was friendly and got me out quickly.

Bob

24 de ene. de 2015

Best dealer in NC. Relocated from NVA and needed a Toyota dealer that I could trust to service my 05 Highlander that has 250K plus in mileage. Hendrick Toyota has totally exceeded my expectations and have taken care of all my needs.

Zelle Brown

23 de ene. de 2015

Purchasing my first car on my own was a great experience -- I've had my 4Runner for almost a month and still love it just as much when it was still on the dealership lot. Had a great experience!

John McGinley

21 de ene. de 2015

Very customer oriented Toyota dealership. Also made sure I know exactly what was being done to my vehicle and the cost.

Mary Dassau

20 de ene. de 2015

Will keep this place in mind if I move to Wilmington.

Jan

20 de ene. de 2015

Just moved from NY to NC and took my car to the dealer in Wilmington for the first time. Very impressed with their organziation, personal attention, and service of the car. Thank you Hendrick Toyota.

Mickey Manes

20 de ene. de 2015

We bought two TOYOTA'S at Hendricks and have continued to have them serviced there. The service is excellent, the technicians are knowledgeable, and the customer reps make us feel like family and not a number. Our concerns are always addressed and we have never been treated like a complaining customer.

Joan L

19 de ene. de 2015

I have taken my car in to Hendricks Toyota since I bought it and have always had excellent service

Bennie Jones

19 de ene. de 2015

Hendrick Toyota Scion of Wilmington provided excellent service on my car and the facility gets a five star rating. I felt like I was at a luxury hotel and they will continue to get my business. I have waited for this kind of service on vehicles to finally hit the market. Great place and people!!!

Garry Lukat

17 de ene. de 2015

This was my first time here it was an overall good experience!

Jordan Ellis

16 de ene. de 2015

This was my first visit to Toyota of Wilmington because we just moved into the area. I was so surprised at the size of this facility and I absolutely loved that they had plenty of associates to help asset all customers. Even with the wait being a little longer then I expected I enjoyed my visit.

P. Dzurilla

15 de ene. de 2015

This was my first time at this dealership. Drove directly into the service area and was promptly met by Greg my service adviser. He took all my basic info and then took me on a tour of dealership. When the service was completed they even washed my vehicle.

Leon Capel

14 de ene. de 2015

Excellent service! To bad humans don't have as good a hospital.

Jorge J Gonzalez

14 de ene. de 2015

Great service. Attentive and helpful. Great facility and competitive prices

J Madsen

14 de ene. de 2015

Exceptional service from the 1st phone call to picking up my Truck. Only bad Part was paying the bill. But that part had to be done if I wanted my truck back.The service center went above and beyond any expected customer service! They even verified work done by a different car care center at no charge! That provided a peace of mind I didn't expect and is very much appreciated.

yteter

12 de ene. de 2015

Trey was very friendly and personable. We looked at used cars and received a quote for trading my car. Trey asked us to look at a new car and we did. We had a short test drive and that was pleasant. We liked the car and Trey seemed able to answer most of our questions.

DScudella

11 de ene. de 2015

Service Department at Hendrick Toyota of Wilmington is fantastic! The staff is friendly, competent and professional and the waiting area relaxed, comfortable and with complimentary coffee, bottled water and wifi.

Barrett Gift

8 de ene. de 2015

Great Service. Fit me in as a walk in for routine maintenance while my wife was test driving cars.

CWL

8 de ene. de 2015

I had a good experience with a warranty repair and oil change. They were efficient and friendly and even called my warranty insurance to check for eligibility. I had to leave it overnight and my insurance provided for a rental car which Toyota provided quickly and with ease. Rental car was clean, new and on great condition

R Saffo

8 de ene. de 2015

Took my 2013 Toyota 4runner in for a service. It's always fast, professional and friendly. Nice waiting facilities. My service advisor Jackie was excellent. R.Saffo

ckshallotte

8 de ene. de 2015

Have use the dealership for 7 years and purchased two vehicles. Great service and personnel.

J. Steven griles

7 de ene. de 2015

Buying was very easy and I got a very good price as I had shopped on the internet plus I used Consumer's report. The service since purchase as been excellent and all issues have been addressed and resolved without debate and with great courtesy. Dealership is always clean and very nice with coffee and reading materials available. Service is timely and prompt. I recommend the dealer to all.

lt.tbean

7 de ene. de 2015

Just moved to the area and used Hendrick for service. Very impress with facility, service, friendliness and quality of work. Definitely recommend

Reed

7 de ene. de 2015

Recently traded in three cars and bought one new and one slightly used. Experience was on both simply outstanding. Having bought many cars over the years (not in North Carolina) I was expecting the worst (like prior experiences). Quite the contrary. Hendrick Toyota staff are all friendly, courteous, honest, and represents the business with the same humanity that they would outside of that environment. Blake our salesperson was helpful beyond the call of duty. He responded to our needs not as an obligation but with a real desire to be helpful. Everyone we delt with did likewise. Going forward I will only purchase my vehicles from Hendrick Toyota and suggest if you are in the market for a car, give a should out to Blake Hundley and see what he can do for you......

Elizabeth Schulz

6 de ene. de 2015

Took my car to the Toyota Service Dept. late yesterday afternoon as I had a large nail in the sidewall of one of my tires. Had a new tire put on and was in and out of the dealership in no time. Excellent, professional service.

Amanda Boomershine

4 de ene. de 2015

My family was looking for an environmentally-friendly car to replace our Highlander SUV. We stopped in at Hendrick Toyota, where we bought our Highlander in 2009, to check out what cars were on sale and Rose, a member of the sales team, showed us around the lot. We were hooked on a Prius but decided to come back later once we were sure of the purchase. Rose kept in touch and once we were ready to make the purchase, she made the process as painless as possible. It is a month later and we love our Prius! We are getting great mileage and saving lots of money on gas each week. Thanks, Hendrick Toyota!

Happy Camry Owner

1 de ene. de 2015

Did not want to face all that one must go through in buying a car....but Kurt of Scion Toyota dealt with the process with respect and integrity. Much appreciated.

J. Cox

31 de dic. de 2014

I have visited Hendrick Toyota of Wilmington for service on both of my Toyota vehicles since moving to Wilmington, NC. Overall I am happy with the service I receive there. I recently purhcased a used Toyota Camry in Nov. 2014 and I am happy with the purchase. One thing that could have made the purchase better was if the car came with floor mats (they were not included since it was a used vehicle.) As far as the service department goes I have been satisfied. One thing that could be improved on is the speed of completing the service. One particular appointment took over 3 hours for a scheduled oil change. I will continue to go to Hendrick Toyota of Wilmington for my automotive needs.

Larkar68

31 de dic. de 2014

Very Pleasant experience ... wish there were more Highlanders to choose from but that's supply and demand. Good for Toyota and it's dealers but not the most competitive for consumers ... Good Dealer with very nice people and they keep their word !!!

matt buckingham

31 de dic. de 2014

nothing but greatness from this company. had a wonderful buying experience with them and a great service experience as well. highly recommend.

REDSKINS

30 de dic. de 2014

Great place to buy!!! Got a brand new 2015 Tacoma. Made an offer that I just could NOT refuse. Very smooth process.

Ellen

30 de dic. de 2014

I just purchased a 2015 Toyota Highlander, experiencing great customer service from sales agent, sales manager and business officer. All my questions were answered and we are very pleased with the new vehicle.

Matt Brantley

27 de dic. de 2014

I have always had an excellent experience at Hendrick Toyota of Wilmington! It is the only place we bring my Camry for routine maintenance, and I am always treated very well! Everyone is very friendly and helpful!

Ellen

27 de dic. de 2014

Buying at Toyota of Wilmington was once again a great experience, Sales person and sales manager were very professional, and we did not feel pushed into buying or in my case trading up to a 2015 Highlander. We have purchased from this dealership in the past and feel confident that we will be treated with respect. The Highlander not only fit our needs but also our budget. All services on our previous vehicle, also a highlander have been completed by Toyota of Wilmington, appointments are easy to make and wait time is as we are told at time of service. I do recommend this dealership to my friends and family. GO Toyota!

Craig Hodges

27 de dic. de 2014

Excellent service department. Even washed car at no charge.

Chris Wellman

26 de dic. de 2014

They got me in and out in less than the estimated time. Very satisfied.

Ken

24 de dic. de 2014

Excellent service and very friendly staff... very courteous and informative... also liked the free van home.

Dennis C

23 de dic. de 2014

Overall, buying our new vehicle was a very pleasant experience.

Monica Woolwich

20 de dic. de 2014

Wonderful service fast and reliable. Was explained the oil changed not necessary till 10,000 miles so they didn't do any unnecessary work

Disappointed

19 de dic. de 2014

Purchased a brand new 2014 Rav4.. 500 miles and transmission needed to be rebuilt. Wanted out of this vehicle. No help from Dealer wanted more money to get into a another vehicle. Not happy at all. I purchased a new vehicle and now have a vehicle with a rebuilt transmission!

Faye

17 de dic. de 2014

Maintenance for a pre ownedToyota. Pleasent Experience

New owner of a pre-owned Toyota

17 de dic. de 2014

Maintenance service completed in a very short time. Waiting area very nice and comfortable.

Bella

17 de dic. de 2014

This is my second purchase from Hendricks Toyota. I would not buy from anywhere else. There is the beautiful new building, impeccable service center, and top notch salesman! They stay with you and help you not just when you purchase a vehicle but throughout the time you own your vehicle. Love the service!!

Priscilla willard

16 de dic. de 2014

I can easily recommend Hendricks Toyota here inWilmington,N.C. Everyone,even at early morning was helpful very pleasant and anxious to make sure my needs were addressed. They called me during the time they had my Toyota to ask specific questions so they might do the best job they could for me. And, they did. I would rate my experience as a 5 across the board. Priscilla Willard

Charlie

11 de dic. de 2014

Rapid, professional and courteous service. Facilities while you wait are very comfortable and complimentary taxi service too and from home make a visit easy to schedule. The service personnel are patient in answering all questions and know their business. I would never take my Toyotas anywhere but here.

Tacoma byer

10 de dic. de 2014

Great experience at the dealership they were very helpful in getting me in my 2010 Tacoma

Matt Witzenman

9 de dic. de 2014

I am very please with the service from the Service center ( thanks Dan ). The work was completed in a timely manner. I will take my 2001 Toyota Tacoma there again and again. Matt Witzenman

TWilliamson

8 de dic. de 2014

I bought my Highlander from Hendricks. The salesman was new. He was not knowledgable. We learned together. My service though has been very good

Brittney Batson

7 de dic. de 2014

Got a great car! The people working there really worked hard to make us feel comfortable.

Dforce

5 de dic. de 2014

Jeff was great. I was in on schedule and out in a reasonable time.

Kenneth Engel

4 de dic. de 2014

Very friendly and very good customer service......good work performed but took 2 hours and 15 minutes for an appointment scheduled in advance. ....oil change, inspection, and fix tire.

LouBerinoto

4 de dic. de 2014

I had to have my radio in my 2011 Rav4 replaced. Dara Hunter assisted me. She was cordial and professional. The job was done in the time that was estimated. I have had excellent service in the 3+ years I have owned this car. The Starbucks coffee is a nice touch while you're waiting.

Pete G

4 de dic. de 2014

Brought my 2009 Camry in for a recall fix and oil change/tire rotation. Made an appointment, and check-in was easy with knowledgeable staff. Work was performed quickly and all finished in less than 2 hours.

Margaret Craig

3 de dic. de 2014

I enjoy going to Hendrick Toyota. The facility is beautiful and the waiting areas are very nice. My service guy was Greg Veasey and he was excellent. He was very helpful and very courteous.

Dawn Marie Grindle

3 de dic. de 2014

Hendrick Toyota Scion has the most friendly people on the planet - from salespersons, to service it's always a great place to be (and free Starbucks coffee & WiFi)! At Hendrick, you are treated as a person not as a potential money source; this is an important ideal the company has. Now if only there was a blue Toyota Yaris convertible, I'd get another car :)

TR

1 de dic. de 2014

Nice Dealership with exceptional Service Dept. I will return for future service to this dealership and would recommend for dealership quality service.

chris

1 de dic. de 2014

Just bought a 2015 Highlander. Our salesman, Joshua, did a great job. He was very easy to work with and Skip in the finance department was great to work with as well. Enjoying the new car.

JanetHH

30 de nov. de 2014

I went to the dealership not sure of what exactly I wanted. Once I zeroed in on the Truck I wanted, I was given ample choices. I was not pushed, pressured or browbeaten to buy something I didn't want! Then entire process was outstanding, and I couldn't be happier with the Truck or the quality of Staff! Thank you one and all!

M. Wilson

29 de nov. de 2014

Service was scheduled at our preferred time and completed very quickly. Service representative was courteous and efficient. Free car wash!

Johnny Long

22 de nov. de 2014

Original purchase was great, and service after the sell is even better.

Nicole p

22 de nov. de 2014

This was my first time buying a car on my own & everyone at toyota made me feel very comfortable & at ease with the whole process. I never once felt pressured into agreeing anything I wasn't comfortable doing & were very aware of my feelings if they thought I was unsure. I wish they explained the features of the car a little more but also I could have asked. Overall I am very happy with everything & my first car buying experience.

Tom Grillo

20 de nov. de 2014

We just moved to NC from Indianapolis where we were lucky to have had a great dealership to take care of our Highlander. Very pleased to find that great Toyota service continued at Hendrick. Nick Chinn, Assistant Service Manager, was very pleasant and helpful with these "newbie" North Carolinians.

LuciaNC

20 de nov. de 2014

Received good service on my car. Staff was courteous knowledgeable.

Roadkinghd

19 de nov. de 2014

came i for 25,000 mile service and vibration in front end. Work was completed timely and without cost. staff kept me informed as work progressed.

BHL

19 de nov. de 2014

Hats off to Hendrick Toyota. You know all that lovely-dovey mush you get when buying a car, the, "Oh, we'll take care of you," the "it will be covered under our _______ special package," or whatever sales pitch. You know, they actually do it at Hendricks. They are as nice and friendly on subsequent meetings, service needs, etc., as they are when you buy from them. I would buy a car from them again without hesitation.

Jill Heustess

18 de nov. de 2014

Our first experience with Hendrick Toyota was when we bought our 2010 Highlander new 5 years ago. When it came time to look for a new car we looked at the Honda Pilot and the Hyundai Sante Fe, but neither compared to the all new Highlander. As good as our 2010 Highlander was, the 2015 is so much better. Hendrick Toyota is awesome too. Our 4 year old didn't want to get rid of the only car she'd ever known, so we told her that the folks at Hendrick were just going to put our Highlander into a big machine to 'upgrade' it to a new one. That she was okay with. The guys at Hendrick played right along. We got a great car, a fair price (without having to fight) and dealt with good people. We'll be back for a 2020 Highlander in 5 years.

Karen Reiss, A Prius Believer

17 de nov. de 2014

I purchased my Prius from Hendricks and had it in for it's 10,000 mile check up. The process started right on time and was finished in 1 hour. During the hour, we had a cup of coffee and a complimentary Honey Bun and read our books. At the end, our car was in great shape, our tummies were full and our car was washed. What more could we ask for? It was a great experience!

Bonnie61

15 de nov. de 2014

My salesman, Popeye, was attentive and listened closely to my requirements and needs. He was professional, knowledgable and an asset to Hendricks Toyota. I am very pleased with my purchase.

Tammy Jones

12 de nov. de 2014

Fast and curtious service once again. I always have my car serviced at Toyota and I have not had a bad experience either visit!

yaris owner

7 de nov. de 2014

after market cruise, first time it was an issue, they fixed it immediately (still under warranty) later, same thing happened (cruise turned off when i hit a bump) also, my passenger floor was soaking wet in summer and to the point of ruining my fan motor. another mechanic replaced parts but could not figure out why it was leaking so bad. so i took it to the dealer, figured they would know. they had the car for a day and a half, they insisted my cruise worked fine and my a/c did not leak, guess what, cruise still doesn't work well and my floor still gets wet (turns out if i lift the floor board up, there is a hose, if i blow in it once a week or so, it will not leak) , charged me to tell me they could not fix it. i went for another problem, but they wanted sky high to fix, luckily, i did not pay, it ended up being a recall a year or so later. last straw? i took it in for another recall (which they fixed and did not charge me for) however, i asked them to look at brakes because they squeak when i let off pedal, they charged me 107.00$ just to look at it! i was NOT prepared for that bill, then they wanted to charge additional $250.00 to change my rear pads, really? no thank you. i was planning on buying a new tacoma at first of the year, now i DEFINATELY will not! also, when i went to pick up my car, i had to wait about 15-20 minutes, and finally a lady (she was really nice) came and opened my car up for me.

marian

7 de nov. de 2014

very friendly and got the work done. Everything were great. i look forwaar to having my car service becuase you work so felicately getting the work done.

Shirley MacNulty

6 de nov. de 2014

I am very happy with your service and my customer service rep Mark. To me a vehicle is only as good as the service your receive for it. I would only purchase a car when I know I can get good service locally for that car. .

Gary smith

6 de nov. de 2014

Just moved to North Carolina from Colorado and needed a 15,000 mile service for my 2014 Camry. Called Hendrick's and was offered an appointment for the NEXT day! What prompt service appointment!! Accepted an appointment for the following day, arrived promptly at 1045, and Rolando, my Service Manager, met me and quickly arranged service as well as a small computer recall item that was needed. What great, friendly service and facilities. Thank you Hendrick Toyota and Rolando VillegasT

Judy

3 de nov. de 2014

Stacey was great, very knowledgeable and informative. We love the Camry and are glad to be back in the Toyota! Thanks to everyone at the dealership for working together to make it all happen for us. Wouldn't go anywhere else but Hendricks. Thanks!

Floyd Lawrence

3 de nov. de 2014

I've been a Hyundai customer for almost 20 years. Hendrick converted me to Toyota. The whole staff was friendly and helpful, especially Tyler who was incredibly patient with us. I ended up getting a very good price and I've been very happy with my new 4Runner.

David Richardson

1 de nov. de 2014

Was able to have my car evaluated quickly timely and resolve payment from work making the working person easy to use them. Brief and convenient but great service

Happy toyota owner

31 de oct. de 2014

They took me away in their van where I enjoyed having lunch and walking with a friend while they did their magic. When I returned my car looked great and drove like a new car. Thank you toyota for making a girl un afraid to leave her car and to trust that I would receive good service.

Kevin Farrell

31 de oct. de 2014

This is my 3rd Toyota I have bought from them, I have always received excellent service in all areas of the dealership. Service department is top shelf, always a pleasure to do business with ! 5-STARS in my book !

Rory

30 de oct. de 2014

It is always a pleasant environment when you take your car in for service. Staff is competent, friendly and quick to assist. Very professional from beginning to end.

Rita's Toyota

29 de oct. de 2014

I purchased my car almost 2 years ago and I still love going there for check ups

PTriece

28 de oct. de 2014

Service for oil change and tire rotation, including check of brakes. Comfortable waiting area and pleasant interaction with personnel as usual.

m johnson

27 de oct. de 2014

great service at this dealer will recommend to other owners.

Kelli Yohe

26 de oct. de 2014

They made buying very easy, even stayed extra late on a Friday! Very friendly and knowledgeable staff. I would definitely buy from them again. Kelli Yohe Wilmington

Tabitha Marsh

26 de oct. de 2014

Great place with excellent atmosphere and friendly faces.

Leo L. - new Highlander owner

23 de oct. de 2014

Our salesman, Jon, was most pleasant to work with. He was never pushy and walked us through the buying process at our speed, which was most unusual. Everyone at the dealership was cordial and pleasant to work with.

Barb Behrens

23 de oct. de 2014

We are customers for over 6 years and only buy Toyota vehicles. We own two and only bring them to Hendrick. This Dealership provides above excellent service from scheduling an appointment to the Service/Repair process. Waiting time is kept to a minimum and all Representatives have been professional and understand the value of our time. We have had emergency needs for both cars and we are immediately assisted to give us Same Day Service. Thank you Barb Behrens

CEO of KLH Collection, Inc.

22 de oct. de 2014

This place is totally amazing and very efficient. I would return to this facility to have my vehicle serviced anytime.

KayB

21 de oct. de 2014

My appointment time was kept, service staff was friendly and knowledgeable, and I was finished in a timely manner. Waiting area clean and attractive.

GG

21 de oct. de 2014

Love the cars. Bought a Tacoma and a RVV4 within 6 months. The buying process only got 2 starts because it just took way too long for my taste. I also thought it was very funny when the finance guy (after all was agreed with the sales guys) walked up to me with some papers and said "So we are buying a RAV4 today?"....I answered: "well, I am, but I am not sure what role you intend to play in my live from here on".

jcdevine

17 de oct. de 2014

Made an appointment, & upon arrival my service technician was available with all of my information. Estimated time for maintenance, & called me with an update re: progress. Very efficient operation & thorough.

Charlie Robertson

15 de oct. de 2014

I bought a new Camry from Hendrick Toyota. Frankly, I was dreading the entire process, but a close friend recommended Hendrick because of the excellent service they receive on their Corolla. From the moment I walked into the dealership, I was made to feel at home. I never felt rushed or pressured. Even after making the sale, my salesperson went over every detail and feature of my new car with me. No buyers remorse here. I have a beautiful new Toyota and the piece of mind of having Hendrick behind it.

L. Menius

14 de oct. de 2014

I recently had my latest 5,000 mile service done along with a recall repair. The dealership was able to get everything completed the same day and also loaned me a vehicle to drive while my car was being serviced which helped greatly. And they were fast and friendly, as always!

Wendy

14 de oct. de 2014

Just got four new tires and an alignment. Service was fast, Toyota staff was helpful and friendly. Waiting room is so nice you almost don't mind waiting !

Ron Copley

13 de oct. de 2014

Excellent car--Avalon, superb service. Thank you, Ron Copley

Mike Nathan

11 de oct. de 2014

I have had several makes in my life time of driving, I have stuck with the Toyota brand for some time as well. Not only is the Toyota a good buy, the service at Hedrick that backs it up is Bar None!!

RHC

10 de oct. de 2014

The sales process was very smooth and the sales person was excellent. We are very pleased with our new Avalon. The only negative comment is relative to the dealers website and the information imparted thereon. The website clearly listed two options on this vehicle which were not there. In fairness I must state that these options were not common for the model level which we were interested in; however, we all know dealers make all kind of modifications to the vehicles they sell - and I did not question (my fault). The bottom line is that we could have been sold a more expensive model which had these options( which would have included some we did not want). This resulted in both both us and the dealer losing due to what was probably a webpage coding error. Even with the above we are very pleased with our new vehicle and the overall service.

Corey McLean

8 de oct. de 2014

The best service around hands down! I stop in without a appointment they got me in quick and with the amount of people was there I thought it was going to take a while but it didn't. Hour and a half tops.Better than three hours at other dealerships. I will be back!

Martha Harris

7 de oct. de 2014

I traded in a Mercedes for a Camry and I'm so happy. The service department is so nice and clean and friendly. They talk to you like you are not a moron and explain everything in laymen's terms.

bobbene

7 de oct. de 2014

Didn't want new tires, but needed them and Chris explained why fixing the patch wasn't the answer. The cost was less than expected and I'm good to go now, so I'm happy. My experience with Toyota of Wilmington is that no matter which Tech I work with, I get attentive and informative service, so I keep buying Toyota's.

WayneMc

2 de oct. de 2014

Service department found an issue with my battery and notified me and replaced it under warrantee.

Scott

29 de sep. de 2014

Excellent Service, Excellent Staff. Exhausted all avenues to help me

Daphne W.

29 de sep. de 2014

I went from a mini van to a Rav4. I was worried about losing the size but that hasn't been an issue. I am really enjoying my new Toyota.

Michelle

28 de sep. de 2014

You can not ask for a more comfortable place to purchase a vehicle. The facilites were top notch and had plenty of staff to assist you through the whole buying experience. I went in wanting to purchase a vehicle that day and ended up buying by the time I left.

Barbara B.

27 de sep. de 2014

It was only natural to buy our new Rav4 from Hendrick Toyota after we had received such professional and excellent service on our 2010 Prius. My husband and I were new to this area, and when it was time for service on our Prius we went to Hendrick Toyota. We could not have been happier with the staff and service we received. So when it was time for a new vehicle, it was an easy choice for a dealership. It turns out they are not only great in the service department, the sales staff is just as professional and willing to please. We appreciate all the courtesy that they have shown us, and we love our new car!

Amy D.

24 de sep. de 2014

When we arrived at Hendrick Toyota we had no idea of which car we wanted to buy. Our salesteam, Brian and Naomi, knew about the cars on the lot and answered all of questions. We even left for the night and came back 2 days later with no pressure to buy a car. We decided on the 2014 Toyota Prius V. The only slow part was financing and paperwork. The process took much longer than anticipated considering our car was shipped to Wilmington and they knew of our purchase in advance. The kids area was nice and the refreshments were ample.

Rick Pearce

24 de sep. de 2014

I bought my Toyota Sienna used from a Nissan dealer and have had nothing but issues with them. Last time, I decided to take it to Hendrick Toyota for a repair, and what a huge difference! Very professional, very friendly, and even though the repair was rather extensive and costly, I walked out of there feeling pretty positive about the whole experience. I will definitely be taking my Sienna to them from now on!

Joe C.

23 de sep. de 2014

Buying/trade in process was fair and efficient, and personnel were very helpful.

Kevin Pressley

23 de sep. de 2014

We recently contacted the service department after a ruptured oil line caused the motor in our 2008 Sienna to fail. Our adviser Mark Yandell was a true advocate throughout the entire repair process. Thanks to him and the service team, what initially seemed a catastrophe instead became an experience that renewed our faith in a service department being able to "do the right thing'" by a customer. We again have a mechanically reliable vehicle and know it is backed by an ultra reliable service department that ensured the most economical repair possible. Thanks again Mr. Yandell and team!

sherry ussery

19 de sep. de 2014

The service can't be beat, I love my highlander, the people there are so nice.

Jane; trueblue American

18 de sep. de 2014

After dealing with other Toyota dealerships in past years, I am very happy to have my repairs and service done at Hendricks of Wilmington. I was there 9/17/14; and as always, I have no complaints. I was disappointed at first that my usual service rep was not there, and I had to deal with someone else. However, I was treated with the utmost respect and professionalism by a young man named James. When I returned after lunch to continue waiting for my car (4 new tires and brake service) to be finished, I learned that my usual service rep, Wil Taylor, had taken over my service. Wil is excellent; always keeps me informed and is very respectful and professional. The waiting area is always clean and comfortable. Please keep up the good work of providing excellent customer service.

TiffanyBrown

17 de sep. de 2014

I bought a 2014 Rav4. My experience was amazing from the time I stepped out of my old car to the second I stepped into my new one! We will be Buying all of our cars from Hendrick from here on out!

Vonda

16 de sep. de 2014

Pleased with the professionalism of each person we met at this establishment. I was impressed with the help we received from a member of management and with the time dedicated to us by everyone who was part of the purchase. I did not intend to purchase a Toyota but happy to say that I am back in a Toyota for the first time in 25 years. I am so pleased with my new 4-Runner. Bruce was awesome. Peter was very attentive and gave 110% to me on every contact. Peter was so knowledgeable of the Toyota product and was an inspiration. On my first service appointment, again, I was so impressed. We'll oiled machine is my description of the service operation. I cannot forget to mention that we were honored to have a nice, well-mannered young veteran help with the loan process. I am very impressed with the Hendrick Toyota business model.

Dustin

15 de sep. de 2014

The ultimate compliment is buying a vehicle when you only bring your original vehicle in for only a quote. Great sales rep and sales manager. The only complaint is financing not listening to me when I told him I could pay up to a certain amount and continuously being offered higher amounts.

Examples: JUDY FAIRCLOTH

15 de sep. de 2014

I have always had excellent care at this dealership I love my Camry and will never have any other car.

Bryan Vining

15 de sep. de 2014

I dropped my Prius off because the check engine light and a rather alarming looking warning triangle lit up. I agreed to a $110 diagnostic, since the fee would be applied to any needed repairs. It turned out that a water pump was due to be replaced for recall. The team replaced it and another part due for recall, washed the car and had it all done in two hours. Nice job, Toyota :)

ShaylaK

13 de sep. de 2014

Toyota was amazing to work with. They took the time to explain everything to me and they worked with my price range. Kris Harman knows how to sell a car!

Connie Hill

9 de sep. de 2014

Service department is top notch, friendly and very helpful. Great customer service.

Cindy Jay

6 de sep. de 2014

Been getting our 2004 Sienna serviced here and have now crossed 200,000 miles! They are INCREDIBLY diligent in helping us maximize the life of our vehicle. We see no end in sight for how long this first class vehicle will last us as long as we follow Hendrick's recommendations and timetable. If you want great long term value for your car or minivan, put Hendrick at the top of your list.

Lou Camera

6 de sep. de 2014

Every experience at Hendrick is exceptional. Sylvia Jeffcoat was very professional and and prompt in addressing our needs. She was able to find us a coupon which was applied to our cost of repair. This wasn't necessary but she went out of her way to enhance our experience. Toyotas are great vehicles but customer service is where the rubber hits the road and you guys are great. Thanks.

Amy Moore

5 de sep. de 2014

I am a first time car buyer and would just like to say that the process could not have gone smoother. My Corolla Sport has everything that I could ask for with the price that I was looking for! They were so good to us that my husband left with a brand new car too! :)

Wade of Wilmington

5 de sep. de 2014

This was my best experience in the purchase of any car I've ever owned. The staff, especially Mike my salesman, went out of their way to help.

Pam Reed

5 de sep. de 2014

Being a new resident of Wilmington NC and new to this dealership we were pleased with the detail and time given to meet our needs

Justine Chew

1 de sep. de 2014

Except for the warranty process (which was quite intimidating), my car-buying experience at Hendrick Toyota was fantastic. A couple days ago, I went in to pick up my license plate, and they even put it on for me. The people on the floor here are very kind.

Robert Bailey

29 de ago. de 2014

I am blown away with my new Prius V. It is everything a more that I expected. Your staff was equally impressive. I look forward to my first visit for service which will be very soon at the rate I have been using my Prius. Thanks again for everything! Bob Bailey

Mohamed N Tawfik

27 de ago. de 2014

Went for a minor warranty repair and was done in 5 minutes WOW, Asked about state inspection Yes they do it for the same price as anyone else, a great place great service nice personnel and last but not least great coffee .

Paul Lawrence

23 de ago. de 2014

Very friendly and a pleasure to work with. Will be buying from in the future!

HillaryHarris

21 de ago. de 2014

They are awesome! Naomi helped me and she was a great salesperson. She was friendly and helpful without being pushy or over informative. I haven't met a person there that wasn't nice or helpful.

Seadub

18 de ago. de 2014

I went in to get an inspection thinking it would be an hour plus. I was 8th in line when they opened. I was shocked when they called my name.

KS Nickerson

15 de ago. de 2014

I just bought my new Prius from Hendrick two weeks ago. It was one of the easiest car purchases I have ever made. Every employee was exceptionally thorough, friendly & professional. I felt all my questions were answered, and they helped me find the car & price I was looking for. I will continue to do business with Hendrick in the future. I appreciate them and will encourage everyone to see them when in the market for a new or pre-owned vehicle. Kenneth S. Nickerson

Steve Netherland

14 de ago. de 2014

Have three vehicles from dealership and sales and service have been outstanding!

Grady Sillings new car owner

14 de ago. de 2014

I went looking for a replacement Van. I started at used but after seeing the deal on a new van, that is where I ended up. Good idea on my part.

RussC

14 de ago. de 2014

I called at 0800 to try to get an appointment that day. I was pleased to get an appointment for 0930. I was in and out in a hour, including a complimentary car wash. My adviser, Jackie McDonough did a great job.

Charlotte Davis

11 de ago. de 2014

Very informed sales staff and no pressure. I went in for an oil change and just asked to be shown what new safety features had been added since I bought my car. After ten years, it is basically a whole different car and so much safer that I decided to take a look and drive one. They had one I liked and I went home with my new car right then. The sales staff were so professional and really made it easy and fun. This is from someone who doesn't usually enjoy the purchasing process. They got everything ready for me while I went home to let my dog out and even helped me unload stuff from my old car since I was trading it in. The oil change was not charged and they set up everything on the new car with blue tooth technology and gave me a little tutorial on all the equipment. I drove home in my new car after they filled the gas tank and changed my tags. They even called my insurance company who gave me a call when I got home.

Dalton

7 de ago. de 2014

The service department tried to charge my wife for warranty work. I had to get no the phone and the service writer stated he didn't know if the car was under warranty but we would just let us off the hook given the fact I complained so much. Well thank you very much. Just be careful if you have to send you wife in alone. I feel they will try and take advantage of the situation.

Prius lover

4 de ago. de 2014

I own a Prius but did not buy at Hendrick due to better price and warranty at Stevenson's, and attitude of car salesman. I do however like the facility and service department. Very efficient and kind.

Susanne

4 de ago. de 2014

Shopping for a new car and after online research I decided on a 2014 rav4. Experience with salesman Kurt Hartl was excellent. Worked with me to get a good deal. One star less for dealing with finance department.

Dan Carroll

29 de jul. de 2014

Excellent service and the facilities are first class .

Tom C

29 de jul. de 2014

I awoke to a problem with my Prius that needed immediate attention. 1 Call to Hendrick and they told me to bring it right in! They diagnosed and corrected the problem in 2 hours!

Bill Ryder

29 de jul. de 2014

Very pleased with the professionalism and customer first attitude.

Blase Marchetti

27 de jul. de 2014

Very professional staff at Hendrick for my oil change! Enjoyable experience. The only reason I did not give 5 stars is that my oil change took an 1h 15m, and I was trying to get back to work within an hour.

finfannc

25 de jul. de 2014

I have used Hendricks Toyota for 4 years for service on my 2009 Venza, which I purchased from an independent dealer. I have always received excellent service and the facilities are very customer friendly. Even the coffee is good.

Ivan

25 de jul. de 2014

Excellent service department! Had window trim pieces replaced under warranty on my 2012 Prius V and they checked out my A/C system as requested. Finished up with a free car wash! Service department is top notch and assistant service manager Greg is as good as one can be!

Dan M

15 de jul. de 2014

The sales force was helpful and worked hard to get the deal we wanted. The closing was professional and helpful.

Crystal F.

11 de jul. de 2014

I bought my car almost a year ago now and I have had nothing but pleasant experiences with this dealership. When I first began looking for cars, I had my heart set on a Honda Civic but the hospitality and individuals at Toyota were so much better that I ended up purchasing a Camry. I could not be more pleased with my purchase and the service department at this dealership!!!

Megan F

11 de jul. de 2014

I was referred to them by my sister and I could definitely see why - All of the staff was super helpful and didn't mind staying late to hash out the pricing and get through the paperwork! I could not be happier with my Camry.

Scarlette

10 de jul. de 2014

It is wonderful to have a dealership that actually cares about it clients. After 40 plus years of buying automobiles I have found the perfect facility. Hendrick Toyota Scion of Wilmington is the best. Their mechanics and customer representatives in the service department always go beyond what is required in performing their jobs. I have been dealing with this dealership for over 7 years and would not trade them for any other dealership anywhere. Their sales representatives are very knowledgeable about their inventory of vehicles and for once this dealership does not make "false" claims about it vehicles. The entire staff at Hendrick has always been helpful and very accommodating. I appreciate them greatly.

Iris A.

9 de jul. de 2014

In 10 years, 4 Toyotas. From purchase to service, Hendrick cannot be beat. A lot of dealers could learn how customer service needs to be done. Great job.

Shirley Anderson

8 de jul. de 2014

When my husband got sick with cancer we wanted to go and buy a car. Well things got very him quickly and he was unable to go. After he passed I knew I needed to get a new car. I'm 80 years old and NEVER bought a car in my life. I was petrified. All I heard was horror stories how "car salesman's" will take advantage of older ladies. Much to my delight I met "Willie" and he was very kind and patient... consistent but patient with me....We looked at several cars...drove a couple....and finally when it came down to making the decision I was confident to know that this is the car my husband would have wanted us to have as well. Thank you Hendrick Toyota of Wilmington ....You put this ol woman's' doubts at ease...

Denine

7 de jul. de 2014

Love coming to Toyota in Wilmington, Dawn is our favorite person to deal wtih. She is always friendly and even when she is busy with someone else, she always comes over and talks to us. We think everyone there is great. The service department is wonderful. We live in Richlands and it is worth the trip.

jason

6 de jul. de 2014

Over all great experience. They took great strides to ensure that I was happy with my purchase. Will definitely return in the future.

Betty Blanks

3 de jul. de 2014

Thank you Hendrick Toyota for the best service/repair experience! Your service department rocks! Everyone is pleasant, courteous, helpful and professional.

Tom and Cathy

2 de jul. de 2014

Hendrick Toyota Scion of Wilmington made buying a new Prius V an easy experience. Everything was taken care of with a minimum of stress on our part. We were in with an old car and out with a new one in two hours!

777 retired pilot

1 de jul. de 2014

need I say more ? Just upgraded our 2002 Avalon for a 2011 Limited and love it ! fortunate to have been Neighbors with previous local Toyota manager of operations .Sorry to have lost him to the Research Triangle. We are a Toyota family - our son drives one, our daughter drives one , and we are on our second. Keeping in the Toyota family.

SHIP CREEK BOAT WORKS

30 de jun. de 2014

PLEASANT, EFFICIENT, PROFESSIONAL EXPERENCE, WOULD DEFINATELY RECOMMEND WILMINGTON, NC DEALERSHIP.

Susan

27 de jun. de 2014

We had an excellent buying experience at Hendrick Toyota. We had done our homework, and researched the best cars to consider. We had looked at cars all over town all week; however, we decided to stay loyal to Hendrick Toyota where we had done business many times before over many years. The entire staff at Hendrick Toyota were helpful and responsive. They listened to our buying criteria, and helped us find what we needed. We are extremely happy with our purchase.

Jackson

25 de jun. de 2014

Had enjoyed my 2004 Toyota Sienna, but with over 200,000 miles, I needed to consider a new vehicle. Had studied my options for a vehicle getting over 40 mpg and when I saw a Prius V, I talked with that owner who highly recommended Kris. So I appeared one day and asked for Kris. He was occupied but had another salesman help me until he was free. Together they answered all my questions and took me for a test drive. Of course, there was pressure to buy that day; however, I wasn't ready to buy yet. But called a few days later, after more on-line studying, and bought my new vehicle. As I have had questions, I've gotten excellent feedback from various folks on what I needed to learn about my new hybrid vehicle. Everyone has been wonderful. It won't be long before I get to experience the service department, for in less than a month, I have driven my new Prius V over 2,000 miles. Look forward to working with folks for many years.

Beach Lady

24 de jun. de 2014

From the moment I walked through the door the people were friendly, courteous and listened to my wants and needs. Made the whole process extremely easy. The only negative experience was getting to the price I was willing to pay.

Alicia

18 de jun. de 2014

I recently purchased a vehicle from them and the experience was wonderful. I will be purchasing all of my vehicles from them.

TC

12 de jun. de 2014

Took way too long to make a deal on a new vehicle, but overall experience was good. Would recommend purchase from this dealership, but do your homework and know what the fair price is before you go in. In my experience, I received the typical sales pitch and offer/counter process, which I do not like. After 4hrs, we finally had an acceptable offer. So the sale was closed. Process too long, but satisfied customer.

Farrenkopf

10 de jun. de 2014

THank you Sean and Greg, Enjoy stopping in to have my car serviced. An once unthinkable thought! The dealership of 7 years ago was not what you are today!!! WHat a transformation. Joan Farrenkopf

Mary Beth Dutko

9 de jun. de 2014

The people were what made the difference here, they walked me through every step of the way and in the end were the reason I purchased directly from this dealership

Flores

7 de jun. de 2014

We have 3 vehicles from Hendrick Toyota. We come back because we get friendly, professional service from people who genuinely care.

jgurley4

27 de feb. de 2014

I recently purchased a 2014 Toyota 4Runner SR5. The sales associate I worked with was Kristine. She was a very effective communicator and through utilizing this attribute quickly narrowed down the vehicles and options I was most interested in without wasting my time. The sales process went very well from start to finish and I am happy to say it was due mainly to her strong work ethic, product knowledge and yearning to please the customer. I will recommend this dealer to friends and family due to the knowledgeable and courteous staff. The reason for not giving a great mark falls on the detail / service department. Upon receipt of the vehicle my wife and I observed what appeared to be several drops of hard glue like drops on the driver side windows and paint along with an approximate 6 inch scratch on the front left quarter panel. I understand that I purchased the vehicle on a Sunday and the appropriate personnel may not have been working and I am in the process of getting that rectified. All in all it has been a great experience and I hope to continue to work with the dealership in the future. I will add another review upon the completion of getting the above listed discrepancies resolved in order to evaluate their customer service and attention to detail.R/SJustin Gurley

ctupper

24 de feb. de 2014

May 2013 my husband and I purchased a 2013 Toyota Sienna from Hendrick Toyota of Wilmington, and we were incredibly pleased with the buying experience. So about a week ago we returned to buy a 2006 Toyota Sienna to have as a second vehicle. We did not shop around, we went straight to Hendrick, because we greatly appreciated their previously excellent level of customer care. The sales associate, Katrina was curt with me and failed to acknowledge me throughout the transaction. Afterward, she text messaged my husband from her private cell phone on two occasions. On top of her already unprofessional behavior, this was not okay with me. I called and spoke to Jack Morgan, Retail Operations Director, about the experience. He was incredibly rude and tried to blame the displeasure on my marriage and said it is accepted within the industry to text message customers. Then get a business line to do so! I guarantee that I am not the only woman that would not appreciate a female text messaging her husband, regardless of what the "industry" finds acceptable. He offered no empathy for how such treatment might make a customer feel after spending, well over $44,000 cash at their business! I then called to speak to Doug Thompson, General Manager. I was informed that Mr. Thompson was in that day and I could leave him a voicemail. It has been three days, and I have yet to hear from Mr. Thompson. Ironically enough, my husband totaled our 2013 Toyota Sienna yesterday. Based off of our most recent experience with Hendrick, I would rather spend well over market value for a vehicle than give them our business ever again. What a disgraceful way to treat returning customers!

luther smeilus

15 de sep. de 2013

Great Dealership.... Very nice and knowledgeable service department. I would suggest this group of employees to anyone. The wwaiting room is great too!Best RegardsLuther Smeilus

Imlovinlife

3 de jul. de 2013

We walked in ready to buy a car & even though there were several people standing around not one acknowledged. Had to ask someone about a car we were interested in & they said they only had one & pointed outside. After looking at the car we had to go back in to find someone to get the keys to open it up. We passed on that but when we showed interest in another car nothing from the sales person. We are a very presentable middle-aged, middle class+, couple. We left upset and headed to Stevenson Mazda where we were welcomed and bought a car.

ccannon24

3 de jul. de 2013

My husband and I had a great experience. We received an awesome price for our 2013 Toyota sienna, which is great for our growing family. We will use this dealership again!

Tina Murphy

23 de abr. de 2013

Sylvia is a great representative for Toyota. She really cares about her customer. She listens to the customer's concerns, follows up, and keeps them up to date on the status of their vehicle. I love having her take care of my vehicle. She should be a model for others.

francesstrauss

29 de mar. de 2013

My salesman Peter Strauss was wonderful. He answered all my questions and was honest throughout the entire buying process. I have been back to the service department and worked with Sylvia. She has been wonderful. I will continue to recommend Hendricks Toyota Scion Wilminghton.

seandunn908

27 de feb. de 2013

Bobby was friendly, cool, and professional over the course of my visits and phone calls while I decided on my purchase. I never felt pressured, and enjoyed the atmosphere provided by your new facility and friendly employees. Oh, and thanks for the Starbucks!

anon83

25 de feb. de 2013

I wrote this email to the sales person I worked with at Hendrick Toyota to convey my disappointment in how I was treated in late October 2012. I have taken out the names but the point I believe is clear. After this email I received a nasty phone call telling me that it was mostly my fault and he wasnt really mad so if I wanted to come back I was allowed to. Please read below and let me know if you would have bought this truck. Dear Sir,I wish to convey my disappointment during the past week. For a company that promotes such high customer service, I have yet to experience it.I want you to know that I am inclined to no longer purchase a truck from your establishment. The biggest reason for this decision is the lack of customer service from Hendrick Toyota. I went to look at trucks on Sunday, was met by a gracious sales staff, and was offered a great deal on a new Toyota Tundra. After that the service stopped. I was also told that because it was at another location and pending its availability, it would be at Hendrick Toyota either Monday or Tuesday, and I would be able to pick it up on Tuesday or Wednesday. After no phone call Monday morning, I proceeded to contact the sales representative to see if my truck had arrived, and I had a few questions regarding the paperwork. The sales representative said that he would look into the arrival of the truck and get back to me, and deferred my other questions to a business manager. That was the last time I heard from the sales representative. I called again Tuesday, and asked to speak to a customer representative, specifically stating not a sales person. The receptionist asked why I wanted to speak with a customer service representative. I told her I have a few questions, somewhat vaguely, but I did not feel like I had to explain myself to her. She then told me all of the customer service representatives were busy and transferred to me to a sales person. The sales person told me that they had sent people to pick up my truck today and my truck would arrive later that day. I told him great, and asked when it arrived if he could have someone please take a picture of it so I can show it off at work before I picked it up. I never received a picture. Later that night I called my creditor, and I told them about some of the issues I was having up to that point, mainly with the taxes. So they called Hendrick Toyota, on my behalf, and were subsequently transferred to the original sales representative. I was told by the USAA representative that the original sales representative I was dealing with was with a customer and he would call me back. However, I never received a call.On an unfortunate side note, on Tuesday I talked to one of the gentlemen whom I work with. He had, on the same Sunday I was shopping, bought an identical Toyota Tundra from Stevenson Toyota in Jacksonville. He said, and proved, that he paid $34,500, and I was still on hold with mine and I was paying $35,500. At that point I was a little down on my deal but I assured myself I was paying for customer service. I will be honest, to a reasonable extent price is never the overall deal breaker with me. I want to work with someone who cares about me and my situation. On Wednesday, the financial manager was back from a day off. I called him and discussed with him for over an hour how the taxes worked with Military in the state of Ohio. It was an absurd fight throughout this conversation regarding a state law where I was clearly in the right. I understand that it was difficult, and he eventually conceded to working on it and we hung up. I called him back a little over an hour later to let him know that I might have found him a solution. He told me he had already figured it out, and it was no issue. I thanked him, but I had lost more than 2 hours of my working day dealing with that. At the end, I felt like I had won an arm wrestling contest. We departed our conversation and for the third time in three days I was promised that my truck was on the way and would be ready for pick up on Thursday. I asked if I could get a picture of the truck emailed to me, so that I could show it off at work before I picked up the truck and again I was told that wouldnt be a problem. I never received the picture. It is currently 7:24 pm Thursday and I still have yet to receive a phone call, I dont know if my truck has arrived, and honestly at this point I dont care because, instead of picking up a new truck tonight I am writing this email. Very Respectfully,Former Hendrick Toyota CustomerAfter this email I received a nasty phone call from the Hendrick Toyota sales representative but at least I heard from him. Hendrick Toyota went from Hero to Zero in less than 5 days. After that phone call I never heard from them again. I know that I am posting this a little after the fact but hopefully it shows my enormous disappointment with Hendrick Toyota and their customer service.

Stefanbell83

15 de dic. de 2012

Chris Ronda worked hard to find the perfect tundra for me. And Judah knocked the ball out the park with finance. The truck I bought was a 2004 Toyota tundra sr5. It was very clean and fit right for my family of 5 plus dog.

Mariefranqui

16 de jul. de 2012

My husband and I have prchased two vehicles from Toyota of Wilmington in the past three years. This time around we were shocked by the poor treatment we received. We arrived, CHECK IN HAND, to buy a new 4runner. We were quoted a price we didn't plan on paying, so naturally, we counter offered. Not only did the salesperson not call us back to properly communicate... But when WE called back to check the status of the negotiation (we really wanted the 4runner), we were told that he didn't plan on calling us back bc he couldnt 'go that low'. Really? Not even a COUNTEROFFER!? Give me a break! We couldn't believe it. We were told that they were "just moving a car" and that they couldn't do anything else for us. Wow! I couldn't believe they wouldn't even discuss other options or anything. Guess they're not interested in selling cars. Needless to say we'll be taking our $ elsewhere.

WOFFORDD

12 de ago. de 2011

Greetings Dawn Fromme and Toyota of Wilmington: I LEASED A HIGHLANDER FROM dAWN/TOYOTA OF WILMINGTON IN 2008 and was totally SATISFIED WITH DAWN'S EXCELLENT HELP WITH SEVERAL DIFFERENT OPTIONS AND HER FRIENDLY ATTITUDE. IN THE PAST SHE REACHED OUT TO ME ABOUT A NEW LEASE AND/OR PURCHASE AND HONESTLY SHE LEASED ME A 2011 HIGHLANDER OVER THE PHONE. AS USUAL WE WENT TO HER OFFICE AND WITHIN 1 HOUR CHECKED OUT THE CAR,WENT OVER THE GREAT UPDATES SINCE 2008, AND SIGNED ALL THE PAPERS. HER OVERALL SALES/SERVICE/FRIENDLY ATTITUDE WAS OUTSTANDING IN EVERY WAY. I HAVE ALREADY RECOMMENDED HER TO SEVERAL FRIENDS/RELATIVES AND GREATLY APPRECIATE HER SUPERB ASSISTANCE. TOYOTA SHOULD PROMOTE HER BUT I'LL BET SHE WANTS TO KEEP HER POSITION IN SALES BECAUSE SHE OBVIOUSLY THOROUGHLY ENJOYS MEETING HER CUSTOMERS.. THANK YOU DAWN FOR ALL YOUR HELP DON WOFFORD 910-686-5195

grampy139

31 de jul. de 2011

I am 60 years old and this is by far the best car buying experience that I have ever had. I would and will recommend this dealership to everyone.

patriciagillis

25 de jul. de 2011

communication between salesperson and finance was not good. Jake was thorough and presented the information regarding the car professionally, but It seemed he didn't have the authority to complete transaction,or maybe it is company policy to separate finance from sales. Please call me 630-484-4688, or 630-484-5176. I'd love to reccomend Jake to a friend but am concerned with incorrect quotes after sitting with finance manager.Bob and Pat Gillis

C. Rouse

20 de jul. de 2011

My entire experience at Toyota Scion of Wilmington was pleasant and informative. I was looking for a Prius and had never driven one before. Peter Strauss is a Prius owner--actually owns the only Prius on the lot--and was so enthusiastic and knowledgeable about the car that I was very anxious to have the experience myself. Everyone at the dealership was professional and helpful. I will certainly recommend Toyota Scion of Wilmington.

gtzzoom

2 de jul. de 2011

This was my 5th time back for a New Toyota! As always, got the best deal, the best financing, and the best treatment hands down over other dealers i've been to. Well worth the drive from Myrtle Beach! With the great job that Justin did with getting me out of my old car into a brand new Corolla S and lowering my payments, why would I every think to stop elsewhere. Have bought from them since 2002 and I will be back again and again with the great folks and service you get from toyota of wilmington!

teking

1 de jul. de 2011

My best friend was in the market for a new car. I recommended that she check out the new Camrys at Wilmington Toyota. I also recommended that she contact Jake Tucker. Jake is a mover and a shaker. He makes people feel safe and that they are not working with just another car salesman out to make a sale. I was actually with her when she bought the car. We are both Nurse Managers and are very busy. I have never seen a deal made so fast and accurate and painless. Kudos to Jake - he was the center of a very successful transaction. I'm working on another friend right now who is also interested in the new Camrys. Jake is definitely in the right business!!!!!!Terri King

hudiex

30 de jun. de 2011

The salesman was really friendly and on top of the game, he knew his job. The toyotas are the best cars regardless of what they said on tv, I have and old one and was looking for a new one....and I think I found the one!!

Semperi

30 de jun. de 2011

Justin and Nikki were professional and courteous throughout my entire experience. They made themselves available to me at all times and answered any questions I had in a timely manner. Thank you for the great experience.

Nguyen1

30 de jun. de 2011

This is not my first visit to Toyota of Wilmington. However, it is the first time that I stopped long enough to speak with a representative. My overall experience at Toyota of Wilmington was great. My husband and I shared our thoughts to our Sales Representative Mr. Tucker. We told him what we were looking for, what we were willing to pay, and that we want to leave the dealership with a vehicle. Of course the price of a vehicle new or used is a always a problem, but we made a realistic offer to Toyota of Wilmington and Mr. Jake Tucker made it happen.

jasoodek

29 de jun. de 2011

Justin went above and beyond to find me my dream car. There wasn't one available in Wilmington, but he went out of his way to find one elsewhere and have it shipped down for me. I wanted a car with leather and roof racks, which this one was lacking, but before he even let me see it he had both put on the vehicle. I was very satisfied with him as my salesman and Toyota of Wilmington.

Jane Carter

29 de jun. de 2011

We had done a lot of research and knew what car/options we wanted. We had visited a dealership in Raleigh, but were very disappointed in their customer service approach. We were in Southport for a long weekend and decided to check out Toyotas in Wilmington. Judah met us in the parking lot and after listening to want we wanted, he found the car that met our needs. He was so friendly, helpful, knowledgeable, and a real pleasure to work with. He has gone above and beyond helping with Satellite radio and service appointments. I would highly recommend Judah to anyone looking to buy a car.

srsacco

29 de jun. de 2011

Very prompt service with friendly approach. Accomodated time challenges and found the car I wanted very quickly. Backed up finance office and they said I could finish paperwork when car was delivered.

mtyler12

28 de jun. de 2011

Chris was extremely personable and knowledgeable. He listened to our needs and showed us vehicles that fit our changing lifestyle. He was professional without being stiff, knowledgeable without talking down to us and presented us with more than one option that suited our needs. When we return to purchase our next vehicle, we will definitely be working with Chris again. He truly understands what customer service is. He smiled throughout the entire interaction, answered all of our questions.. He even contacted us after the sale to see how things were going with our new vehicle---great follow through! We couldnt be happier and will definitely refer our friends to Toyota of Wilmington and Chris.

fabersue

28 de jun. de 2011

Judah worked very hard to make sure the care I wanted was located and had the options that I was looking for. There were several obstacles that we had to overcome in my search for the perfect car. Judah worked hard to locate the perfect car and he found it.

shellbells76

28 de jun. de 2011

This was my first new car purchase in 12 years and I put a great deal of effort into researching my options and finding a good deal. I spoke with many dealerships throughout Raleigh and other areas, in search of a specific color combo on a new Highlander. I was dissapointed by many of their approaches and pushy attitudes. On a whim, we looked into the Wilmington Toyota dealership and found exactly what we wanted!!! We used to live in Wilmington & actually bought my husband's Forerunner from there 6 years ago, so we were happy to become repeat customers! Chris Radefeld was our sales consultant and did a GREAT job! He was extremely helpful and willing to work with us to meet our needs. His friendly, calm attitude put us at ease and made the process more comfortable! Buying a car can certainly be stressful, and he made it enjoyable. I would highly recommend Chris to anyone looking for a friendly, helpful, and pressure-free car buying experience.

bythesea

28 de jun. de 2011

Yes, we will recommend this dealership again and we have. We also have highly recommended Justin Barnett to others. However, we will never sit through another 2 to 3 hour sales pitch from the "financial" office for something we don't want nor need. Nor will we be paying the extra $500 for your paperwork. It is the cost for doing business. We don't like being coerced into paying at least 4 months on a loan so the financial officer gets "his cut". This is why we marked 4 on two of your questions. Everyone else we had dealings with has been more than fair.

vickiemannion

28 de jun. de 2011

Jake is very attentive to detail. the service department is great. Also the finance department makes everything go smoothly and without a hitch. They take the hassle out of buying a car.

Shelly Behnken

28 de jun. de 2011

This is my second car through Toyota of Wilmington and the experience and people were wonderful. I recommend them all the time! And I especially recommend Judah.

DMRC

27 de jun. de 2011

We where not there to buy a vehicle but service our corolla.We decided to walk around and saw Christopher which we had meet before.A very nice young man who we have spoken to previously very informative and helpful.Overall experience is that we ended up buying a 2007 Sienna with Christopher, Thank you very much we are very happy with our purchase.

will298

26 de jun. de 2011

I have been using the service at Toyota of Wilmington for over ten years and have always had a good experience. THe service department staff is always making sure that I am satisfied with what has been done to my vehicle. My wife and I dislike the music in the new car show room and if we were to trade would probably go out of town to do so but would still use the service department.

nexxusjen

25 de jun. de 2011

i cannot say enough about the great experience i had with this dealership, and particularly my salesman judah. this young man was so patient with me, i came to them after a being treated terribly at the dealership in jacksonville. judah promised me that he would work with me to get me in what i was looking for within my budget.i would give him 10 stars if it were available on here. he not only delivered, but was a human being to me when i had questions or didn't understand something. i must admit i had some anxiety about a new vehicle, and wasn't having the best of weeks to begin with. he not once was arrogant, belittling, or pushy as was my experience at the other place. i have to say as a business owner myself, he is just great at his job. which in todays world you don't find often. along with his impressive patience, he got me an awesome deal, that i can afford, and did i mention I LOVE MY FJ CRUISER! i just have to add as a parent, everyone in there was wonderful to my very excited 4 year old. that itself impressed me as well. she was never treated like an innconveinience.

craig howell

24 de jun. de 2011

Being in the service industry myself, I know how important it is to keep the customer satisfied. Mr. Marra not only did that but kept me informed throughout the ordeal. With weeks waiting on a part and I never felt out of place or left behind. 2 rental vehicles and 3 weeks of time and I have no complaints. That's because of Sean Marra my service rep. Outstanding service before, during and after!

Ells60worth

24 de jun. de 2011

I enjoyed my overall visit to toyota of Wilmington And would highly recommend them my family and friends the customer service was outstanding .The service on my vehicle was top notch and everyone was so friendly and helpful.Thank you guy for everything !

makarios12

22 de jun. de 2011

My new sale was carefully handled by Messers Judah Eastman, Rick Wilson & Dylan Morley. They remained professional and courteous throughout the process and treated me as if I were their one and only customer. During the test drive Mr. Eastman showed interest in my lifestyle so that he could match me with the right vehicle. Even with credit problems, Mr. Eastman perservered to get me a decent sales price and affordable payments. Mr. Wilson handled the paperwork with grace and patience. I would probably call Mr. Morley "The Closer". Not once did I feel rushed or "processed". I am sending my single friends to this dealership to get a car. At Toyota of Wilmington I know they won't be taken advantage of.

ricuscp

21 de jun. de 2011

I have used this service center for five different Toyota/Lexus vehicles...all of which have been professionally serviced and maintained. Sylvia Jeffcoat is friendly, efficient and professional...I always schedule my vehicle service with her. The service is completed as promised and on time. Thank you, Sylvia.

deeyoho

20 de jun. de 2011

Justin treated me great and found me the perfect car. Not only that but he met me half way from Ohio to pick it up. Way to go the extra mile!!!!

blizz0840

20 de jun. de 2011

Absolutely the easiest, painless car deal I have ever been involved in. From start to finish, Toyota and our Sales Rep, Justin Barnett, made things easy to understand, were kind to us, and went above and beyond with the total experience from the showing and test driving of the vehicle, to the negotiating, to the very end where Justin showed us how to work everything inside our new Venza. We are sooooo happy with everything, and would recommend anyone to visit Toyota Of Wilmington to buy their next vehicle! I think I'll even convince my own mother to buy a car from Justin when she is ready to in 2012! LOL!

annclawson

20 de jun. de 2011

I have always had good service from this dealership, going on 4 years now. The staff is friendly and my problems are always fixed. Their waiting room is spacious and they have taxi service if you don't want to wait. They are always careful to explain all necessary work before starting. The only issue I have is sometimes it seems to take longer to complete the service than I hope.Overall, I give this dealership a very good rating.

sshoub

20 de jun. de 2011

Sylvia Jeffcoat is so wonderful to work with. She greets you with a smile, she is professional, and gets the job done quickly and accurately. While waiting for your car to be serviced, you can often see Sylvia literally running through the parking lot to complete her job even faster!! She is on top of it and I love coming to see her each time I get my Toyota worked on!!

liz.bianchini

17 de jun. de 2011

Justin Barnett is the reason we will keep going back to Toyota of Wilmington. His sales skills and knowledge of their products is stellar! If you are looking to buy a car visit Justin Barnett at Toyota of Wilmington LB

beej1543

8 de jun. de 2010

I went with a friend to shop for new cars - either to buy or lease. As we approached the door, 5 or 6 salespeople approached and wouldn't let us just look around. The sales tactics are so pushy and annoying. The person who took us on a test drive made demeaning remarks about middle eastern people, having no idea if that was our background. Overall, he was generally annoying and pushy. He also remarked on the pink ribbon I have on my Toyota and asked why I displayed it. I said that was for my breast cancer. Right after we left he called to ask if he could pray for me. Very inappropriate.My friend and I left as soon as we could and felt like we needed a shower afterward.It's where I got my present car, but I will NOT return!