Used Cars for Sale at Herb Chambers BMW of Boston in Boston, MA

Ted Steinman

Sep 7, 2016

Kevin Bugbee is a gem. He is the epitome of a wonderful salesperson -- so very helpful at every step. He made the entire process of a new lease seamless. The term, Efficiency, does not do justice to the service he provided. Our deepest thanks to him since he represents the best BMW of Boston has to offer.

My new mini

Aug 21, 2016

I had the best experience buying my first car in Boston. My dealer, Norm Cohen, worked with my personal needs to get me an awesome and afordable deal. From the moment I walked in to the day I left with my all4 countryman I felt welcomed, helped, and happy! I recommend going to see Norm, he's the best :)

Isabellak1

Aug 10, 2016

Steven Burns, our client advisor, was very attentive to our needs and worked with us closely over a period of months in order to ensure that the car we eventually chose was the best fit for us. My family and I were extremely pleased with the care of the sales manager, Jano Letaif, and all her help in securing us a wonderful car. The personnel here truly go the extra mile and hold their customers in high esteem. Could not be happier with my new X1 and with my experience here!

Mark

Jul 24, 2016

David Lopez is the man to see at Mini Boston. Outstanding customer service and fantastic product knowledge. I wouldn't want to go anywhere else in the future when making a purchase.David found the ideal Mini for us.The whole team was fantastic! Keep up the excellent work!

Ari Janessian

Jul 15, 2016

I've leased 4 BMWs with this dealership. Not only is the staff competent, they know about every single program in depth. Richard went far and beyond to make sure my European Delivery process went through smoothly, and the managers, Melissa Steffy and Aaron Allsopp were more than generous with the discount I was given. Thank you to all for making this dream come true!

knoxrogers

Jun 24, 2016

I initially found the car I was interested and contacted the dealership via cars.com. I was contacted by Meghan Zani. We corresponded over email for a few days before I went to the dealership to actually test drive the car. Once there I started working the Andrei Kunevsky. Andrei was great about explaining all steps of the process when it comes to Herb Chambers and used cars. He also took the time to listen to everything I said and worked with me when he could. I haven't bought many cars, but this was one of the better experiences I've had. Both Meghan and Andrei were great to work with and if we are in the market again I would absolutely go back to them.

Heidi B

Jun 17, 2016

After endless searches for ideas on what new car to buy I decided I MUST have another mini cooper. I needed to replace my beloved yet persnickety 2006 mini cooper S however I dreaded the process. After much procrastination I finally took a day to visit Herb Chambers Mini of Boston. That's when I met Sara Espinal and she put all my fears to rest. Her energy and enthusiasm was contagious ! She was friendly, efficient and competent and she walked me through the lease process like a pro. Then I met the "genius" Ingrid and my day was complete. They work well together and make a great tag team =-) I had my new cooper S in one weeks time and I am in love! Sara ardently explained all the awesome features. She followed up with a phone call within a day and offered to help in the future if I had any questions or concerns. The car buying process I so dreaded could not have been any more pleasurable or successful thanks to Sara and Ingrid!!

Mark H.

Jun 8, 2016

I researched SUVs on a number of websites, including this one, and decided on a Mercedes GLK 350 given the price, options, color, etc. Fortunately, I was able to narrow my options to a few 2015 models, all of which, aside from the one at Herb Chambers (HC) BMW, were within 100 miles of my home. In spite of the 250 mile distance to HC, I sent a request via a cars.com or related website to HC, and was soon contacted via email with specifications on the automobile via an on-line folio. Everything I needed was available online - pictures, specifications, mileage, carfax, and 'internet pricing'. This made researching the car easier, and my confidence in the buying process higher. The initial positive impression derived from this was one of many factors including pricing, service and efficiency, that led me to my purchase and why I would recommend Andrei K. HC for those in search of their next automobile. Buying a car is a time-consuming and often arduous process. However, upon calling the dealer to receive a few additional details not available in their online folio, and to negotiate pricing before making the 3-4 hour trek to Boston, I was told that the price for the vehicle was HC's 'online' price, and there was no haggling. Although it was not the absolute lowest price in the market, it was the lowest price among known dealerships given the options on the car and the fact that it was a 'one-owner' car and not purchased through an auction. While many buyers may find the 'no-haggle' pricing uncomfortable, it made my decision easier. I had done hours of research, and knew that their internet pricing was competitive. Additionally, Andrei, my sales representative, approached the sales processes in a cordial and efficient fashion. His emails were thorough and timely, and his speech articulate and readily comprehensible. With all the initial indicators positive, the following weekend I was off to Boston, check in hand. Upon my arrival to HC, I found that the subject car was reserved for me with a sold sticker in the windshield already. Because of the pricing, I was free to judge the car based on its merits, and not on any ding that I could use to haggle. In fact, because I had traveled so far, Andrei, my sales representative, had already made the commitment to me to have the car shipped to my home, once it was titled and the license secured, should I make the purchase. After thoroughly inspecting the car, chatting with the sales reps who were in the dealership when the original owner brought the car for a trade in, and driving the vehicle, it was an easy decision to spend the money. The remainder of the process was done as efficiently as HC could make it. Andrei received some assistance from Moustafa on the finance side, but otherwise arranged for all the next steps. Since I was an out-of-state resident, and because MA does not permit transit or temporary tags, I could not turn in my rental car, and drive my newly acquired car home. However, Andrei and Moustafa handled all aspects of the licensing and delivery, right down to giving me the pre-paid UPS envelope to send back a notarized document for the state DMV. A week later, my car was off-loaded from a flat-bed truck at my home and I have been quite please with the vehicle, its condition and driving. I was nervous and apprehensive about purchasing such an expensive vehicle, in spite of my research and extensive knowledge of automobiles. Nonetheless, Andrei and his team at HC made the process as pleasant and efficient as possible. I would recommend, without hesitation, HC for those seeking to purchase their next vehicle, whether new or used.

Vanessa

May 24, 2016

Just wanted to give Mr. Kevin Bugbee of Herb Chambers BMW Boston a shout out. From the second he came out to greet me, I knew I was going to enjoy working with Kevin. He showed immense amounts of knowledge, patience, humor and dedication. He spent a good hour and half with me as we went on a test drive and then later sat at his desk discussing all sorts of BMWs. ANYONE looking for a BMW, definitely go see Mr. Bugbee. He will certainly exceed your expectations. Thank you !! Vanessa

Eneo K

May 18, 2016

I had a great experience with Herb Chambers Mini of Boston. I normally don't leave reviews but this time was different. I was shopping online for a CPO BMW for a few months and found two at Herb Chambers that had similar features I was looking... Even though I was 45 minutes away I took the effort and drove there not knowing what to expect. I meet with Hadi Eslami which was very nice and patient with me. I asked Hadi about the cars and one was not available but the other was and he asked to get the car ready for me to look at it and test drive it. I was not familiar with the area and since Hadi was talking to the management about some questions I had, he kindly asked another guy to help me, his name is John Voong. John was very nice too and he answered all of my questions. After the test, the car seemed to perform well and after a short talk Hadi and I came to agreement that I will call or email him with my decision. The next day we agreed upon me purchasing the car, Hadi was kind enough to get things ready for me prior to my arrival and made the process easier. I was in and out within 2 hours driving my BMW. I am happy with the car so far and the experience with Herb Chambers Mini of Boston and particular with Hadi and John was great.

Magno Loves Her MINI

May 12, 2016

This is the 3rd MINI we've purchased at HC MINI of Boston. 2013 Hardtop, 2015 Cooper S and now my beautiful 2016 Cooper S. The team is amazing. Sara Espinal is a dynamo, taking time to show me all of the vehicles and the options - and she knows from experience. Sales Manager, Kate George is smart, funny, welcoming and a motoring enthusiast - and will help you through the entire process. (Also she'll ensure the ice cream case is filled for your visit.) This was my first encounter with (according to her business card) Motoring Genius, Chelsea Capwell - and she knows her stuff. Sara sat with me and went through all of the menu setups, and Chelsea came in with 'special teams' knowledge like how to adjust damper control. All around GREAT experience. This is a NO PRESSURE sales environment. They will not accost you at the door and ask 'what's it going to take to put you in this car' - they are going to help you figure out which MINI is right for you and answer all your questions. I love my new MINI - and having a perfect sales team made it great.

CoryWStephens

May 5, 2016

I had a great experience working with Herb Chambers MINI and my motoring advisor, Brian Epstein. It was the most low pressure car sale experience I've every been witness to and everyone at the dealership was a pleasure to work with. It was very apparent from the beginning that while they were there to sell me a car, they were doing everything they could to earn my business and not take that for granted. I test drove several different models and could have test drove everything they had if I wanted to. Brian's goal was to make sure that ultimately I would be happy with my MINI and I am. Looking forward to working with this dealership in the future.

Simon B.

May 2, 2016

Been servicing my car here for 5 years, and can not imagine going somewhere else for service. Simple fact that Matthew Krappe is there present makes me feel very comfortable with all the services needed. Matt, the moment I see you behind the desk I know I'm in extra good hands. An absolute asset to the dealership. Your knowledge, professionalism, politeness, and desire to help others are the reason why I continue servicing my car with the BMW Herb Chambers. Sometimes the words don't do justice to how grateful I am to all you have done!!!!

Matt Baker

May 2, 2016

I serviced my BMW X3 for spark plugs and ignition coils. Absolutely pleased with the services and especially the way they treat the customer. Have been servicing my car here for a long time. Matt Baker is a class act. Very knowledgable, great advisor, and always staying on top of the entire service process. He truly takes car services to royal levels!!!! Thanks a million Matt!!!

Bob G

Mar 9, 2016

I'm not going to make this a lengthy review as sometimes less is more . I've been a loyal customer at Herb Chambers BMW for the past 12 years and just purchased new vehicle which at the end of this lease will make it 15 years . They always go above and beyond in every way possible to provide a " FABULOUS EXPERIENCE " Simply put , when you find something perfect in life you don't walk away . Ahmed , CHEERS to you and your colleagues and most importantly your manager Melissa .

Cathryn and John

Feb 2, 2016

This was just the best buying experience! Brian Epstein, our sales person, was very knowledgeable and the whole sales team was wonderful to deal with! Very helpful in every way! They made the whole process enjoyable!

erikergen

Dec 30, 2015

Sales: I recently upgraded my 2012 X5 to 2016 X5 and had the pleasure of working with Sheraz again. Sheraz helped me with the purchase of 2012 X5 four years ago and made sure all my expectations were met. This time around, he worked proactively to prepare a proposal that exceeded my expectations and helped me decide on leasing. We customized the car and I picked it up just two weeks later. Thanks for the seamless experience Sheraz. See you in three years! Service: I'd like to thank James Gibbons who has been my service advisor on multiple occasions doing an exceptional job in servicing my 2012 X5. From check-in to check-out, everyone is doing a phenomenal job (valet, receptionist, loaner service, service advisor, etc.). The lounge area is very comfortable should you choose to wait, or opt-in for courtesy shuttle drop-off or book a loaner in advance, many options are available to ensure customers like myself are happy with the whole experience. I am now the proud owner of 2016 X5 and looking forward to the enjoyable service appointments.

Edwin

Dec 20, 2015

Sadly my 328GT was in an accident. Jimmy the service technician was excellent. He magically got things moving with the insurance company when I was getting nowhere with them and made sure that the car was fixed correctly. He called and kept me up to date with the various steps in the process. Obviously an accident was not what I was planning but Herb Chambers BMW got me back on the road fast.

Yuan

Nov 9, 2015

Purchased a 2013 used Paceman at Herb Chamber Mini of Boston in December 2014. The car only had around 4000 miles on it so it was fairly new. We do a lot highway drive so the sales guys recommended us to put the invisible shield on the front of the car. We did it and were told that it comes with lifetime warranty. In August 2015 we found that the invisible shield on the bumper started to peel off. We went to the dealership in September and talked to our business manager, because we were told that she is the only one who has the warranty information and who can contact the invisible shield company. She told us on that day that to send her an email with image attached. We did it as she said on the following week and sent the email through our gmail account. Then we waited a month, no emails or calls. So we went to her office again in October and was told that she received nothing, she said the email must went to her junk box. THATS A LIE! We sent it again at her office through the same account, this time she received it immediately, what a magic! She read the email and she told us they would fix it and it does look pretty bad. She told us she will contact them and call us the following week. Then we went home and I finally called her after two weeks without hearing from her. She said she will call the invisible shield company and call me back in 10 minutes. I waited 30 minutes and she did not call me back so I called her again and she did not answer the phone. Finally I emailed her on October 22 and asking her to give me a call back, I also said that if she would not be able to assist me please let me know who would be and I will contact that person. No REPLY again. I called her manager on October 27 and the manager told me that he will work on it and have her get back to me as soon as possible. Few hours later I got an email from her saying that she was sick the week before and just returned to her office. She asked me several question regarding the time and location. I got back to her right away. Then came the same waiting game. I waited until November 2nd when I finally called her manager again requesting to have the issue resolved that day, the manager said it will be a little bit too push to have it resolved on that day, so I said ok I will give you until Friday November 6th to get back to me. The manager called me few minutes later and told me that my business manager emailed the invisible shield company three days ago. I said I dont care if it was three days ago or a week ago the issue was brought to you almost three months ago. She said she will make sure to have it solved within the week. Today is November 9th no response yet.

CRS

Nov 4, 2015

Recently I took my 2014 CPO 535d in for its first service. I love this car (my 4th BMW), and I've used Matt Baker as my service advisor for years. He's smart and a pleasure to work with. Chris LaLicata was also very helpful in helping me understand the navigation system and advanced Bluetooth in the car. Thanks to both Matt's and Chris's product knowledge and helpful attitude, I'll continue using Herb Chambers service department to keep my car well-maintained and running smoothly.

Picky Buyer

Jun 30, 2015

Overall I had a great experience with Herb Chambers BMW of Boston. They listened to me and found me the exact new vehicle I wanted vs trying to sell me their current inventory as a compromise. If your going to buy a luxury sports car ... You should get what you want. The sales and business staff were all great!

CMax

Jun 23, 2015

Top Service. Fast delivery. I wish Audi would understand that. I switched from Q5 to X5 partially due to service.

disappointed

Jun 18, 2015

Recently leased a 640 from H Chambers and had the worst automobile experience of my life. Everything was 5 star until I found stains on the top. I was told to " take the car to a fabric specialist and get it fixed. But, don't do the work until we authorize the repair" . Then I was told to drive back to Boston ( a three hour event) and they would fix it. Finally they agreed to pick it up and leave a loaner car. I won't elaborate on the dirty interior of the loaner. I have the car back and it looked great until it rained on the top. It looks worse than ever. The experience was great until I signed the lease papers and found a problem. Simple, The car should never have been delivered in this condition, and then the problem should not have become mine. Be very careful.

"Get Rhythm"

Jun 4, 2015

I am a salesman who has always loved cars. Yet to me, the only thing worse than having to buy a car, is to have a "less-than-desireable" trade-in as well. Yesterday starting at 9am, I visited three dealerships intent on completing a successful transaction by day's-end. The third was Herb Chambers BMW and Herb Chambers Porsche. I arrived at 2pm. It turned out, the used BMW I was interested in was 40yds away at HC Porsche which was initially confusing. But due everyone's effeciency and professionalism, I was able to be driven to HC BMW's off-site lot to see two of their cars, get my trade-in appraised, return to negotiate deals on both, test drive one of the two, then walk over to HC Porsche, get my car appraised by them, test drive the listed car and negotiate a deal on it. Again, due to their professionalism, I never felt any discomfort in declining their offer (and counter offer). I then walked back to HC BMW, completed the loan process, had a 30 minute technology orientation with my man Sheraz, got in my new car and got back to Boston in time to pick up my wife at 7pm. Hat's off to Sheraz, Chris, Amir, Justin, Herb Chambers and the rest of the orginazation for their contribution to a very plesant and productive day. You are in my opinion, a cut well above the rest!

Simon B.

Jun 1, 2015

The best place to have your vehicle serviced from. It has some of the nicest service people out there. Ask for Mark Keohane at the service center and you will never leave disappointed. Mark was super helpful with explaining all the issues with my BMW and offering the right solutions. I can't explain how cordial, helpful, and knowledgable that guy was. Thanks Mark!!!

Satisfied customer

May 25, 2015

I have bought or leased many cars from BMW but my latest experience trading-in my old SAV for a newer and larger one was by far the best one so far! I came in to the dealership to see a different car and the salesperson, Sheraz Sheikh, pointed out that they had another one not yet listed on their website. He arranged for a test drive and since it matched exactly what I was looking for, I put in a deposit for it and traded in my existing car on the spot. the whole process was painless and took less than 1.5h. I came back for my car when it was ready and drove off in less than 1 hour. I highly recommend this dealership and Sheraz if you are looking for a BMW. I have been to other Herb Chambers dealership but this one is by far the best one. it's a high volume well oiled machine and everyone that works there is professional and customer oriented.

Dan

May 23, 2015

Reviews are not typically my thing, but having a easy car buying experience can sometime be a rare thing. My wife and I just bought two new cars, one being a new Mini and the others a Nissan. We must have spent weeks shopping around getting the best deal at a dealership willing to meet the numbers we wanted on our trade and the car we wanted to buy. Getting the new Mini was the exact opposite. We had a great salesman (Robert), he took the time to make sure we knew everything we needed about the new car (4 door cooper S). Our negotiations (with Katie) were a breeze, she was upfront about all their numbers, nothing was hidden, and gave us a great deal on our trade. We took a while to make our final decision between two cars and they stayed well past the 9:00 pm close (including the Nicole who prepared all the paper work we had to sign) which we really appreciated. I'm sure not everyone's experience can be the same but the people I had helping us made buying a Mini so easy. Next time we are looking for a new car, we will start by coming back here.

Ahmed

May 22, 2015

I brought a new 435i in herb Bmw on two weeks ago, and I met a best man who is Ahmed,he always solve me for every question patiently amd he always care about me even after I got my car. If you want to buy a car,Ahmen is your best option. I recommend Ahmed hardly because this purchase experience is the best I never met.

Scott

Apr 28, 2015

The lease on our Mini was coming to an end and we decided that we'd like to buy it. We worked with David Lopez in sales and he was great. He's very knowledgeable and fair (and it's obvious that he really likes Minis!). I'd definitely recommend him and this dealership to others.

Lee

Apr 13, 2015

Ahmed Jabrane is very helpful since the first day of my purchase. Every time when I saw him in BMW Herb Chamber during service, he always chat with me and see if I need any help. He is extremely nice and patient so I will definitely recommend him if you are looking for a BMW in Boston.

abakinc

Apr 13, 2015

I just picked up my new car this weekend. I had a great experience with Ahmed Jabrane. He was very honest, straightforward, and responsive. We did most of our communication by email, which was incredibly efficient. No need to play phone tag in this day and age. Also, at the very end of the process, he alerted me to a discount I was entitled to through my insurance company and saved me some more money! Would be happy to do business with him again.

Rick B.

Mar 28, 2015

I originally bought a MINI at this dealership in 2013 and I returned to possibly upgrade to the new MINI Hardtop 4 Door. The design has changed dramatically since 2013! David is really friendly and easy to work with...I didn't feel any pressure. If David is able to give me Kelly Blue Book value for my trade in, I will definitely purchase a new MINI from MINI of Boston! I hope to hear back from him soon....

Jen Brugliera

Mar 24, 2015

Mark Ravin in service is outstanding! I have never dealt with a more competant, professional, service writer. He offers a high level of customer service and seems to genuinely love his job and mini coopers. I have bought and sold hundreds of vehicles in my professional career and I choose to drive over an hour to have my mini serviced by Mark and his team. The online booking tool for appointments is very easy to use. The waiting area is comfortable with plenty of seating, WIFI, and complimentary beverages. The service door is difficult to find your first time to the dealership. The dealership is in a heavily congested area but the service staff seems to have a system that works.

Bowen

Mar 22, 2015

Very nice experience of purchasing this 2014 mini paceman! thanks for the help of Mr.David. He is very patient, nice and always smile. I strongly recommend it!

IpswichMiss

Mar 19, 2015

MINIs are fun, happy, reliable and have great response....all the same traits as my salesperson, Kate George. You will be so happy with both. I bought the new MINI Cooper 4 door hardtop after learning all about this brand new model from Kate. She was so enthusiastic, informative and really cared that I knew all about the car before I leased it. The inside of the car is beyond cool, and I suppose it's a matter of time before I get a speeding ticket because the MINI Cooper is like driving a luxury go-cart. MINI dealerships are unlike any others, you have to experience it. A true happy place. It's the best car buying experience I have ever had. Actually, I'm still having it, because Kate still follows up to make sure I've learned all the amazing features. I love it!

MichaelF

Mar 14, 2015

After shopping at just about every BMW dealership in the greater Boston area, I settled on Herb Chambers as the BMW dealership to earn my business. As the second BMW dealership I've worked with in purchasing a vehicle, the experience was beyond amazing from the time I contacted them online through pickup of the vehicle. They were able to beat all other quotes on my new 320, and worked tirelessly to arrange the best financing option for my situation. Joseph Pirolo and Justin Chin were wonderful. Would recommend to anyone in New England looking for a new BMW.

Ali K

Mar 12, 2015

Just wanted to send a quick thank you note to Sheraz Sheikh for facilitating our X5 purchase. It was indeed a pleasure to have worked with you. The whole buying experience was excellent and never once I thought you were pulling any 'salesman' tricks on me. You were upfront and direct in all your advice and conversations and I respect that a lot. Its because of your professionalism and integrity that I will purchase my next vehicle from you and strongly recommend any of my friends who might be looking to buy a car.

Kristy

Mar 4, 2015

I bought my 428 here Jan 2015. The car is excellent and the experience is great. I highly recommend Husan Akram as my salesman, who is very attentive to my concerns and vehicle needs. He helped me find the car I was looking for and gave me a fantastic deal. The entire experience was fantastic and I ended up purchasing my 428 here. I highly recommend this location and especially Husan Akram. I'm really happy I got my car here.

Simon B.

Feb 24, 2015

This is indeed exceptional service offered only by exceptional people. Have been servicing my car at the BMW of Boston for a long time now and in general they never disappoint. However its the service of certain people who take the customer service (satisfaction) at a different level. The name of the guy is Matthew Krappe, BMW's service director. Had to do major service in my vehicle and Matthew not only took the matter under his direct supervision but made sure by double and triple checking that the car was serviced in the best way possible. I will never be able to thank Matthew enough for responding to all of my (out-of-bussines hours) phone calls and emails, and making sure all of my concerns following the service were ironed out. Polite, punctual, and a true professional. I can't imagine servicing my car at another place. Thanks Matthew! Thanks for being there!

SC

Feb 17, 2015

I leased my car from herb chambers 3 years ago and overall my experience has been very good. First the sales advisor Abdou Mehreb was very professional, friendly and honest throughout the whole process. He also was a resource with any question or issue I had concerning the car even after I took possession of the car. Throughout the lease, service was always done in a timely fashion and the work was good. They almost always found a way to accommodate even when I walked in. Some of the guys go the extra mile making sure that they check wiper fluid or else even if you drive in for tire pressure. To top it all, at end of lease review I got to work with Kevin Bugbee who was very friendly (smiles go a long way) and made the whole process a pleasurable experience (despite the snow storm) I would definitely recommend this dealership and Abdou (for buying advice), he'll definitely take good care of you.

Ms. Santos

Feb 11, 2015

I had an astounding experience at BMW of Boston! First, buying the car was a great encounter. Husan Akram was very helpful and welcoming. I am new to the BMW world and he helped me figure out all of the amazing features that the car has. He was very patient with me and made me feel comfortable asking any questions. The whole process for buying the car went smoothly and I will definitely buy another BMW from them one day. Now here we have a great story! I had a problem with my BMW and had to have it towed to BMW for fixing. Although I had a slight problem with one of the employees there who was working on my car, Mr, Matthew Krappe came to the rescue. With all the miscommunication problems I was having with the first employee, I was not very happy. However, Matthew stepped in and fixed everything quickly, He was very helpful and even gave me a loaner car for the days that my car would be in the shop. He was very gentle and he even would send me messages to explain everything that was going on with my car. This is perfect, since I work all day and have kids to take care of, so it gets hard to keep up on the details. Overall, I would recommend BMW of Boston to all of my friends and family, because they have kept their customer service on point.

Shaher Boustany

Feb 8, 2015

Amazing customer service. David Lopez and Rob Gale Assisted me in the purchase of a car and they will do anything to accommodate to your needs. They will work around your schedule to make sure you get what you want.

Al G from Rhode Island

Feb 5, 2015

I am 70 going on 20. I just traded my 2013 Fiat Abarth for a 2014 Mini Cooper S Coupe at Herb Chambers. I checked out every dealer in the nearby vicinity of Rhode Island, which is where I live, and no one could even come close to the outstanding deal I got at Herb Chambers. They gave me the best trade in value for my Fiat and the best price for the Mini. The sales staff were great to work with and very accommodating. My salesman, Jamie, even personally delivered my new Mini Cooper S Coupe from Boston to my home in Smithfield, R.I. What more can I say. If your looking for a car, save yourself a lot of time and aggravation, go to Herb Chambers first !!!

chinorao

Feb 3, 2015

On the fifth star, there's a light shade of grey - this need to be red because HC and Kevin Bugbee truly deserve 5 stars. I've leased what seems to be countless BMWs of all sorts over many years. The look and feel of sales and more importantly service areas change but the people who work there are always attentive and excel in customer service. Kevin calls me out of the blue and a very long phone call about how my car is doing in the snow; I told him my current and still new 435i convertible is amazing in the snow and much better going college hill in snowbound Providence. I've always been hesitant about driving to work in snow in my previous BMWs and I would either take cab or work remotely from home. But not with my new car - a pleasure to drive in snow with warm air on my neck from the vents in the head rest. Kevin even knows all the songs I know and which I play in a bad way. Rock-on Kevin. By the way, the new 4 Series, especially the 435i xdrive convertible is truly amazing. Completed trip to Canton, Ohio and Lexington KY in rapid time and comfort, in spite of horrible weather.

GoPatriots

Jan 30, 2015

Kevin was an absolute pleasure to work with. He was extremely helpful and always gave me his honest opinion, which is very rare in the world of car sales. James and Nick were also helpful in the process. I visited 5 BMW dealerships and I would recommend anyone I know to purchase a vehicle from Herb Chambers BMW of Boston. Thank you for making the car buying process painless and enjoyable! Sincerely, Jeremy

Lynne D.

Jan 26, 2015

I just bought my BMW from Herb Chambers of Boston and Abdou Merheb was absolutely amazing to work with. He was extremely knowledgeable, patient, and personable and made sure that the car we chose was exactly the right fit for what we were looking for. He was not pushy whatsoever and made the whole experience very exciting and enjoyable for me and my husband. I would highly reccommend Herb Chambers BMW of Boston if you are looking for a car and especially Abdou. He was fantastic and we will definitely come back to him again when our second car runs its' course!

Benjamin Francois

Jan 22, 2015

I have been to this dealer ship a few times now and every time I've come it has been a great experience. Evan Folsom a Service Advisor at this dealer ship goes above and beyond to help me . He will stay on the phone for with my warranty company for over an hour just to make sure I'm covered before I leave. He is very helpful and is a great Customer Advisor.

Victoria

Jan 17, 2015

This is my third MINI with HB MINI of Boston, and I really have no need to go anywhere else. The whole experience & service is excellent. The sales team are friendly, patient and welcoming and find me exactly what I'm looking for (I'm very particular about what I like!) Any problems and the service team are quick to fix and reliable. And I get a clean car back every time! A great team!

M Bosse

Jan 13, 2015

Sheraz Sheikh, Sr. Client Advisor at Herb Chambers BMW of Boston was very professional and made the purchase a great experience. I am very pleased with my vehicle. - M Bosse

laur418

Jan 8, 2015

I bought my first MINI from Herb Chambers last month and dealt with David Lopez and had a really great experience. He was very patient (I had never even been inside a MINI and I'm quite indecisive :)), helpful and knowledgable. I had been to several car dealers before going to MINI in search of a new vehicle and I had the best experience by far with David. In no way did I feel pressure to buy. He took the time to allow us to test drive several different models. We also worked with Rob in the finance/business department who was also very nice and professional. I have already told friends and family about the positive experience I had and I would definitely recommend.

Kim

Jan 4, 2015

I recently purchased a 328i x from Joseph Pirolo and was very pleased with the entire process. His professionalism and determination to find the exact car I was looking for paid off and I now drive a beautiful BMW! Thanks Joseph! I highly recommend this dealership and ask for Joseph when you get there!

Faber Ruiz

Dec 31, 2014

Ive recently purchased my second MINI from HC MINI of Boston, it was a great experience and the entire staff at the dealer is very helpful, Ive dealt with David Lopez in the sales department and with Rob Gale in the business office, they were able to accommodate and find the perfect car for me, it was even brought from another state, Im really happy with my new Paceman and Ill probably be with the MINI brand from now on, not only its a great vehicle but also a FUN and unique car. Ive told some of my friends about my experience and about MINI, I highly recommend Herb Chambers to anyone in the market for a car. FB

Dan Nardo

Dec 30, 2014

Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple vehicles from BMW of Boston, I can confidently say their team members clearly define client service excellence. Id like to take a moment to sincerely congratulate, thank and recommend the Service Department for a job very well done! The job of the Service Department is much more than managing and maintaining vehicles it extends to managing and maintaining a strong client relationship, something many dealerships forget. My Service Advisor, Evan Folsom, has gone above and beyond his duties to make my experience, and the experience of my referrals, the very best possible. Since Ive started working with Evan I no longer look at servicing my vehicle as a task, but as part of the BMW experience. Evan promptly responds to emails and phone calls and makes scheduling seamless. Working with Evan is like being a guest at a fine hotel, his sincere kindness and hospitality makes me as a client feel welcome and assured that any and all issues with my vehicle will be resolved without problem. Evan has personally picked up and dropped off vehicles/loaners for me and my referrals making scheduling as simple and convenient as possible. Evan is a pillar of the client service excellence practice at BMW of Boston and truly deserves to be recognized for going above and beyond for his clients.

Muhammad m

Dec 29, 2014

I came to this location to check out some BMW cars. I was blown away by the customer service. I worked with Husan Akram and he was absolutely fantastic. If you are looking for a BMW, Husan is the guy to talk to.

Yuan

Dec 27, 2014

David Lopez was very helpful when we were shopping at MINI. He answered all of our questions patiently and professionally. We traded in our old car, he was working very hard to get the best trade in deal for us. Also, he made sure that he followed us on time to get all the paper works processed. I would say his professionalism was part of the reason that we bought the car, and I would definitely come back when I am planning to buy a MINI again in the future. I would highly recommend David Lopez when shopping at MINI Boston.

Ed Chazen

Dec 24, 2014

My wife and I leased a Mini Cooper from Herb Chambers in Allston, MA in October and dealt with Katie George. She epitomized outstanding dedication to customer service, demonstrating a great positive attitude and results-oriented approach to handling some complications getting delivery of our car and other inconveniences. She deserves a promotion.

Steve D

Dec 23, 2014

I have leased 4 cars from Herb Chamber BMW in Boston. My sales rep. Ahmed Jabrane is one of the most knowledgeable sales persons in the auto industry. He has always made my leasing experience a good one. the entire staff is very professional and I would recommend anyone looking to lease a BMW contact Ahmed.

Sam & Sony Kaur :)

Dec 18, 2014

Everyone at this location is very nice and friendly! My Sales Advisor Mark Lande and Jason O'Brien was extremely helpful to me and family! They made our buying process so easier for us to choose the right car for my family! They answered all my million questions about our new BMW. They are very knowledgeable team and I would highly recommend them to anyone! They understand their customers and their needs. They will go way beyond your expectations! Overall, Highly recommended, Very knowledge, Extremely helpful!!

MingLi

Dec 16, 2014

I came into this location to take a look at some cars I was interested in. I ended up working with the best sales guy I have ever met, Husan Akram. He was down to earth and great to work with. I didn't end up buying but I would highly recommend working with Husan to anyone interested in buying a BMW, he is awesome.

JeffB19

Dec 16, 2014

Great buying experience from BMW of Boston. Recently bought my second vehicle from Ahmed Jabrane, who went above and beyond to assist not only with the sale, but also with some after market add-ons to my car. I usually don't make posts like this, but Ahmed is legit and highly recommended.

Katherine

Dec 13, 2014

Seamless process start to finish. Excellent knowledge of this new electric vehicle. Time taken to go over in detail the amazing details of this new from the ground up designed BMW!!

RN

Dec 12, 2014

I previously owned a Benz sedan, but I was fed up with the dealership in Somerville, MA. We were in need of a larger car for our family of four and sports equipment. My husband LOVES BMW so we gave Herb Chambers BMW of Boston a try. Our experience with Ahmed Jobrane could not have been more positive. He is extremely professional, communicates well and what I appreciated most was his 'anti-car-salesman' purely no gimmick approach. I felt we had no time to waste as our warranty on the old car had expired and had two kids in tow while at the dealership. He was extremely respectful of our time and was an absolute pleasure to work with. As my husband says, he underpromised and overdelivered. We LOVE our new BMW and will definitely be back in touch with Ahmed Jobrane at Herb Chambers BMW of Boston for our next vehicle!

Ali Ashur

Dec 11, 2014

I came to this dealership to look around and learn more about BMW with my wife. I worked with Husan Akram and had a great experience. He was knowledgeable and answered all of my questions perfectly. Even though I did not end up purchasing a car, I would definitely recommend working with Husan to anyone.

Darlene

Dec 10, 2014

I was very impressed with my experience at Herb Chambers BMW of Boston. I felt as though the whole transaction was transparent and well beyond fair. The Sales Manager wasn't behind a closed door having a secret conversation with a Sales Rep. Jason and Abdu both spoke with me directly about all of the details; they accommodated my desire to test drive on multiple occasions before confirming my decision to move forward with the purchase. And they were very patient with me as I asked a bunch of detailed questions! I would highly recommend this dealership for anyone looking to drive off with the utmost confidence that they bought the right car, for the right price and were treated with respect while doing so.

A02446

Dec 9, 2014

In the last 10 years, I have bought 6 cars from Herb Chambers, several of which have been BMWs. I keep coming back as I know that I always get the best deal available and my family and friends whom Ive referred to Herb Chambers would agree! I got my most recent BMW a few months ago and the folks at the BMW Boston store made this purchase extremely easy for me. The sales staff and especially the sales manager, Jason Rocco OBrien took the time to listen to what I wanted and suggested the best options for me. I never felt pressured nor did I feel that they were making me buy more than what I needed. They kept me informed as to the status of the car (as I did not buy off the lot) and made sure that everything was ready when I went to pick it up so that I did not have sit and wait. When necessary, I also take my car to be serviced at BMW Boston Ive never had a problem getting a loaner when I request one, or a ride from the shuttle, and the staff there is always extremely pleasant. I cannot emphasize enough how much the management at Herb Chambers wants to make sure that you buy the best car for you for the non-BMWs Ive bought, and for those family members who have not yet discovered the pleasure of driving a BMW, Jason OBrien has coordinated with the sales managers at other Herb Chambers stores to make sure we are treated just as well and has ensured that weve had a pleasant shopping experience. I know that most people dread the process, but I can honestly say that I always look forward to getting a new car!

John

Dec 9, 2014

I recently purchased a 2010 X 30i from this location and had the pleasure of working with Husan Akram. He went above and beyond to find the car that I wanted. He is knowledgeable of the brand and features. He made the process smooth and easy. I would highly recommend this location and Husan.

Isa

Dec 2, 2014

I recently purchased a vehicle from this location and had a fantastic experience. I worked with Khusan Akram could not have made working with him any better. He was calm, patient, and really listened and cared about what I wanted. I definitely recommend working with him to anyone looking to buy a BMW.

RayG

Nov 26, 2014

I had the pleasure of completing my second Mini Copper lease with the folks at Herb Chambers Mini of Boston. Andrei Kinevsky, Jamie and Rob Gale provided yet another positive leading experience that surpasses expectation. Truly outstanding. Love the new Mini Paceman! Upgraded from the Mini hard top for a bit more room. I can't find one negative thing to say about the quality, fit, finish, performance and gas mileage. Probably one of the highest value vehicles on the market at an affordable price. Love it! Many thanks to the folks at Mini of Boston for thier expertise on the Mini line and thier demonstrated ability to provide a positive and much appreciated experience!

Matt Fit

Nov 25, 2014

I came into BMW of Boston to get my door fixed today. Both the salesman, Ahmed Jabrane, and service department, Evan Folsom, were extremely helpful. They went out of their way to make it a pleasant and quick experience.

crl178

Nov 25, 2014

I recently had my vehicle towed in after someone had hit me. I called into Herb Chambers BMW of Boston's service department in a bad mood and left satisfied. I was nervous my vehicle would not get towed in and taken to the repair shop, but after talking to Dan Drinkwater I was confident it was going to happen! Dan Drinkwater is the definition of what exceptional customer service is. He followed up with me throughout the day to make sure everything was being taken care of. Now when I call into the service department I will make sure I always ask directly for Dan and nobody else! Thanks Dan!

Melinda Ziegenhagen

Nov 23, 2014

Id been searching for several months for a Pre-Owned Certified 335i X-Drive and was so happy when Herb Chambers BMW had the vehicle I was looking for. I call to confirm the car was still available and not only did Tom confirm the availability, he put the car on hold for me (unfortunately Id had some rather disappointing experiences with other dealers regarding vehicles that were supposedly still available). When we arrive at the dealership we were immediately greeted and were very fortunate to work with Jim MacKinzie in Sales. Jim and Tom made us feel very welcomed and I have to say it was my best car buying experience to date. Completing the paperwork to minimal time, as did picking up the car a few days later. Thank you Jim and Tom for your assistance and exceptional customer service!

Ramos Vargas

Nov 22, 2014

Joseph Pirolo is an excellent Client Advisor. He was patient with me when I was indecisive about choosing which BMW model would be a right fit to purchase. Once I finally decided on the model, Joseph kept in contact and provided me with frequent updates about my car and when it will be ready to get picked up. Besides The great customer service that was provided, Joseph showed how much he truly cared about my satisfaction with my BMW by sending me a hand written letter. I thought this was a nice touch.

Ara Nazarian

Nov 17, 2014

We worked with Ahmed Jobrane to get a new vehicle. He was a delight to work with, courteous, professional and helpful. The overall atmosphere was very relaxed, and no one was trying to hard sell. The entire process was very smooth and very enjoyable and by far the least stressful car buying I have ever done. I highly recommend working with Ahmed for any purchase you might have in mind from Herb Chambers BMW of Boston.

Bonnie, W

Nov 15, 2014

I recently bought a new BMW from Boston HerbChamber. Mr. Husan Akram is one of the best car salesman I have ever deal with. He is always available to help with questions and solve problems. He is very honest, kind, patient , thoughtful with a wonderful and charming personality. I will definately introduce himto my friends or relatives who want to buy a car. He is highly recommended. I would like to give him 5 star. By the way, he deserves 10 star:-)

Bonnie Wang

Nov 15, 2014

I recently bought a new BMW from Boston HerbChamber. Mr. Husan Akram is one of the best car salesman I have ever deal with. He is always available to help with questions and solve problems. He is very honest, kind, patient , thoughtful with a wonderful and charming personality. I will definately introduce him to my friends or relatives who want to buy a car. He is highly recommended. I would like to give him 5 star. By the way, he deserves 10 star:-)

TomC

Nov 14, 2014

I worked with Kevin Bugbee on my new BMW X5 with factory delivery. Kevin is a gentleman to work with and is very detailed. This really helps when the delivery is not at the showroom and there's no going back on the delivery -- so it must be right the first time; and it was. Kevin also has en eye for the right combos of options, colors, and trim. With his advice, I now have an elegant driving machine. Kevin comes with my higest recommendation.

Kam Kamkari

Nov 4, 2014

In regards to Husan Akram..We would like to thank you for the great service you provided us over these past three months. You kept us updated every week about our options we could choose. I understand you must have plenty of customers to keep up with, but you gave us a lot of attention. Your location is very far from our home, but when we met you we really liked your personality, so we wanted to continue doing business with you. we really appreciate your level of great customer service. We have owned many cars before, but you are the best sales person that we have gone through this process with. Even your manager Mohammed Kaleem.and other colleagues were very experienced and helpful. Kamkari Family

JS

Nov 3, 2014

Great service and they were always quick to respond to questions. There was minor confusion when picking up the car, but overall the process ran smoothly.

Brooklin

Oct 21, 2014

Joseph was so polite & helpful. He answered every question & went out of his way to help with insurance & delivery of the car. Justin was great arranging finance for us, which was tricky. We Will certainly go back.

bmw x5

Oct 17, 2014

Everyone was SO friendly and client service oriented. i was blown away and left the dealership smiling. They drove me door to door both ways and were hugely accommodating.

Lianxin

Oct 17, 2014

My wife and I just bought a BMW X5 working with Ahmed. He is the best salesman ever - never pushy, never impatient, and offers honest advice. We went back and forth many times to the dealership asking for every combination of options, and Ahmed is always very happy to assist us and explain everything. He is also very candid about the prices, and his words match my research. With his help, we finally learnt what features we wanted the most, and bought our ideal car at great prices. I wholeheartedly recommend Ahmed to anyone considering doing business with BMW; he definitely deserves a lot more business and customers.

mfoster

Oct 10, 2014

I don't normally write reviews, but I was absolutely blown away by the experience I had at Herb Chambers BMW of Boston. Mark Lande and his team are the friendliest, most professional, most genuine people you will ever meet a very rare combination in this business. The way they operate should be the model for all dealerships because I have never left a dealership feeling as satisfied as I did when I walked out of Herb Chambers. Mark is exceptional he went out of his way to be as helpful and accommodating as he possibly could. What a difference it makes when a dealership has extraordinary people. I can't say enough about this dealership and its outstanding team. They have the X factor that puts them in a class by themselves. Can't wait to go back to Mark for my next BMW.

RNB

Sep 30, 2014

The class of service and honest communication at this BMW dealership, Herb Chamber BMW in Boston is unmatched! Do not lose out before checking with this dealership or, even better yet, make it your first stop to save time and money. I was promised over the phone by sale's manager, Jason O'Brien that: ?We make your trip worthwhile?. Sure enough, he honored his word and more, yes more! This was the best car shopping experience ever, thanks to Jason and his staff Mark Lande and Tom Lalicata. Beside the great deal, it is always a great pleasure to meet people with high integrity who honor their word and are willing to take that extra step to make a customer satisfaction their number one priority! I truly appreciate Jason and his team, Mark and Tom for making my BMW shopping an Ultimate Shopping experience. Please keep up with your outstanding customer support and services, thanks again for such a great deal.

Amit G

Sep 27, 2014

We got our first BMW and are loving it. Thanks to the team at Herb Chambers for making it possible. Husan Akram was the sales rep who helped us. He is new but quickly understood that our decision to buy was hinged on the test drive and without wasting time, he got us in a car to test drive it. We loved the drive and bought the car the same day. He stayed late with us until the paperwork was completed even though he was getting late for his dinner reservation. We were told that the car would come in 8-10 days and we were happy when we received a call in 7 days that the car was ready. Husan is eager to improve and learn and made sure that the delivery of car happened at a convenient time to us. Overall, it was a good experience and we are happy with the purchase.

RNB

Sep 25, 2014

The class of service and honest communication at this BMW dealership, Herb Chamber BMW in Boston is unmatched! Do not lose out before checking with this dealership or, even better yet, make it your first stop to save time and money. I was promised over the phone by sale's manager, Jason O'Brien that: We make your trip worthwhile. Sure enough, he honored his word and more, yes more! This was the best car shopping experience ever, thanks to Jason and his staff Mark Lande and Tom Lalicata. Beside the great deal, it is always a great pleasure to meet people with high integrity who honor their word and are willing to take that extra step to make a customer satisfaction their number one priority! I truly appreciate Jason and his team, Mark and Tom for making my BMW shopping an Ultimate Shopping experience. Please keep up with your outstanding customer support and services, thanks again for such a great deal.

Captain Tony

Sep 24, 2014

Bought my first BMW, a 2012 X5 from Herb Chambers BMW Boston. Joe Pirolo was my sales person and did a great job of presenting the vehicle, communicating my wants to the various departments, and delivering exactly what he promised. I highly recommend Joe as my go to salesman at HC BMW. Tony Dettorre beverly, ma.

JacksonSlo

Sep 22, 2014

I've shopped at other dealerships before but I was sure glad to have met Ahmed nearly 10 years ago. Ahmed makes the car buying experience painless and wonderful. Ahmed is a true professional and never pressures for the sale. He is equally as helpful after the sale of the vehicle. I have referred friends and family members to him and they all speak of Ahmed as highly as I do. I highly recommend to anyone looking to purchase a BMW (new or used) that you speak with Ahmed.

Annette

Sep 16, 2014

My husband and I had a wonderful experience with Herb Chambers BMW. Since neither of us knew much about BMW we had really no intentions of buying one, we were just looking at different cars since we have always bought Lexus. When we arrived there, we were met by a pleasant salesman, Jim MacKenzie. He spent alot of time explaining the car to us and was most helpful in discussing the financing as well. We had a wonderful experience with Jim and everything promised was delivered. Since my husband really likes the car, I would not hesitate to buy myself a BMW when the time comes. For sure I will be calling Jim for his assistance. We feel BMW is fortunate to have Jim MacKenzie working at their dealership.

awickh01

Sep 11, 2014

I recently leased a 2014 MINI Cooper at Herb Chambers with Luigi as my sales representative. This is my 3rd MINI from this dealership and my 2nd time working with Luigi, and I have yet to be disappointed! We had a great experience start to finish. Luigi worked hard to get us the best possible deal and was in constant communication, even when he wasn't at work! I highly recommend this dealership and Luigi particularly. I also need to give a shout out to the amazing service advisors at Herb Chambers MINI, they have guided me through my service needs on all three of my vehicles and are so friendly and helpful. I will be back in three years for my next one!

Michael Hammond

Sep 7, 2014

I purchased my Mini in the Spring of 2014, and dealt with Ellington Jackson at the Boston dealership. I really appreciated Ellington's relaxed, friendly manner, and ended up making my decision a lot more quickly than anticipated. After closing the deal, Ellington urged me to contact him with any questions and concerns. Less than a week after buying the car, a guy on a motor scooter hit my rear bumper. This happened on Commonwealth Avenue. A few minutes later I got a text from Ellington, saying he'd been on the "T", and had noticed me stopped in the middle of Commonwealth Avenue, wanted to know if I was OK, which I was, of course. Hadn't anticipated that the sales rep would be watching over me so closely. A few weeks later, I decided I wanted to install a roof rack support system, and a bicycle rack. Ellington helped me select the appropriate equipment, and installed it for me. Saved me hours, I'm sure. A few days ago, I was tapped again, this time on the front end. Wasn't sure whether there'd been any significant damage, and before entering the insurance machine, asked Ellington to have a look, which he did. So I have a clearer idea now of how to proceed. To sum up, Ellington has made good on his offer to support me post-purchase, and I look forward to seeing him, and doing business with him in the future.

BMWX3

Sep 6, 2014

I just leased a 2015 X3 35 from Herb Chambers BMW and could not have been more pleased with the superb service I received from new team member Joseph Pirolo. Throughout a 10-day period in which we tested four different vehicles and went over various option configurations and builds, Joseph was attentive, patient, knowledgeable, and friendly. He always got back to us promptly and answered all of our questions. I could not have been more pleased with our experience with Joseph or the vehicle we ultimately selected on which we got a very good deal that was fair to both sides. The service overall at Herb Chambers was also excellent. The staff were courteous and helpful at all times. I would highly recommend the dealership, and I commend them for making such a great new hire in Joseph.

zhibo

Sep 3, 2014

I just got my new 2014 328xi from Herb Chambers BMW of Boston. Husan helped me a lot. He gave me some useful advice, and a good price. I would recommend this dealership to my friends.

Don G

Aug 31, 2014

On Friday morning, I went into Herb Chambers to see Kevin Bugbee. I had a problem! I needed a brand new car the same day. I never saw anyone work so hard and rally the team so well as Kevin. It was amazing, but by the end of the day, I had a brand new X5. Needless to say, I was impressed.

KDS

Aug 29, 2014

Kevin is the best sales guy I've ever worked with. I hate to even call it sales. He is a true partner and I really trust him. He goes out of his way to make having my BMW serviced an easy experience. I know the dealership supports great client service too. Everyone there is nice and helpful. I'm on BMW #3 and plan on sticking with Kevin for #4! And I just had my car detailed (their gift) and it's beautiful!

New BMW Enthusiast

Aug 27, 2014

I just leased a new BMW X-1 from this dealer. Both the sales and service far exceeded my expectations. I will always go back to this dealership for my future car buying needs!

Gina C

Aug 25, 2014

This is the fourth BMW I have leased and each time I have worked with Kevin. I could not imaging working with anyone else. Kevin understands my car needs, makes great recommendations and offers helpful feedback and guidance every step of the way. He is professional, personable and a delight to work with. I will come back to BMW and to Herb Chambers because of Kevin.

dmojo

Aug 22, 2014

Great car buying experience. Friendly and helpful staff. From the sales manager Aaron Allsopp to the business manager Jay Goldman - all BMW drivers, they were loaded with valuable advice and knowledge that made working with each of them fun. And a BIG thank you Husan Akram my sales associate that went the extra mile for me, test driving ALL the models I wanted without ever showing he was getting sick of me! ;) And even when I thought I wasn't going to find the exact color combo and features I wanted, he did some extra digging and surprised me with the 328i Xdrive I've been searching for. Thank you Husan I absolutely LOVE the car you found!

MiniEric

Aug 8, 2014

My wife and I have previously leased two Mini's from another Mini dealership, one that was 10 minutes from my house. But when I decided to upgrade one of the leases early, the other dealership couldn't get anywhere close to the deal that Herb Chambers offered. They worked with me over the course of several months to get me where I was comfortable. The other Mini dealership wanted to maximize profit on both my existing and new Mini. Herb Chambers simply wanted me as their customer and was willing to go the extra mile. Everyone I dealt with (Rob, Kate, and David) at Herb Chambers was great. I really felt like they valued my business and cared about me as a customer. If you're in the market for a Mini, go to Herb Chambers!

H.L.

Aug 7, 2014

I had the most responsive team at Mini provide an awesome process for me to select and purchase a car. I spent an hour looking at the available options and the next day went for a test drive. The Herb Chambers Mini was my best car purchase experience with the help of Luigi Lembo and his colleagues. ~H.L.

Farm Girl

Jul 22, 2014

I dont buy cars often (as my 14 year old current car will attest), so was not really looking forward to the hard sell, negotiating, and nail biting that goes along with the experience. Working with Luigi was such a pleasure stress-free, and actually fun. It was like doing business with a friend. He listened to what we wanted and worked to get us into the car of our choice. The ride to work this morning was so much fun I hated to have it end. With all the buttons and colors and features the car has, Ill be busy for a long time trying to figure it all out. I have never had a Bluetooth device before, so chatting with my husband without a phone was an absolute hoot! Luigi gave me an awesome tutorial on all the options and features. I highly recommend Herb Chambers and Luigi, and the rest of the team!

HCO

Jul 22, 2014

My wife and I have been customers for 6 years, and always had an outstanding experience with the team. Most recently, we needed help with exterior damage due to bird droppings. Melissa gave us an ad hoc appointment, the car was fixed up and returned quasi new condition within one afternoon. I recommend Herb Chambers of Boston to all of my colleagues, because all of us are busy, and you know that a single phone call will take care of any care related issues. The team goes above and beyond the extra mile to help.

countryman45

Jul 21, 2014

I recently bought a Used Countryman. My Sales Representative Scott Pann was essential throughout the entire process from the test drive to the ultimate exchange and purchase. His care and expertise were tested when I discovered an issues with the shifting that was putting stress on car, causing a delay. When I brought the car to the Service Center back under warranty, originally I was advised that the issue was not detected and they wanted me to come back to Boston to explain my issue on a test drive. However Scott was able and willing to test it again for me as I trusted his opinion and believed he believed he could save me the 150 mile commute. Scott and a technician took it on a run again and they were able to pin down my issue. They communicated every step along the way and were able to fix it the next day with the part in stock. I am grateful that I was able to find not only the exact car I was looking for but even more importantly it came with a dealership with undoubted reputation and invaluable employees like Scott.

AmyinBoston

Jul 9, 2014

Had a great experience at Herb Chambers BMW - Kevin Bugbee was so pleasant to deal with. He did a fantastic job figuring out what car best served my needs, explaining all the options and completing the transaction quickly, at a good price. He went out of his way to make sure there was no inconvenience to me. Financing was also quick and hassle free thanks to Justin Shin. I would highly recommend this dealership and Kevin Bugbee, in particular!

DiahS

Jul 9, 2014

This dealership and the consultant are just like our family. We got 5 BMWs from them so far for so many years as their customers.

M.R.

Jun 25, 2014

Great job! Many years I using Mini of Boston for my car service. Mark Rabin and LizFlanders are so professional, friendly and pay attention to each details . Thank you so much for your great job! Marina Rozenberg,

YA

Jun 20, 2014

I have been going to HC Boston for 15 years. I am amazed how the service desk attitude has changed. You turn up at the service advisor's desk and he is busy (combing the internet?). Then he asks you without eye contact if he can help! Listens, prints something out and tells you to take a seat. I love the quality of your service, and strongly recommend some client service training to go along with it. Thanks.

Hugh

Jun 19, 2014

Once again Mark Ravin and the Mini service team just killed it. I had an unexpected clutch failure and i got a quick appointment, a spotless loaner, and turnkey repairs. I got a call from Mark just a short time later and almost fell over when I saw the list of parts and labor that were used to get me up and running again - at no additional cost. Every time I go in (not often but I do have two Minis) I am always floored by the quality and attention that Mark an the team give.

Brian

Jun 18, 2014

Highly Professional Treatment Abdou was recommended by a colleague who had leased cars with Abdou before. I was not sure if I wanted to lease or buy used and have hated my experiences with any time i have bought a car before. This was my first time to a BMW dealer, and I was totally impressed by the way I was treated. Abdou was never pushy, but very thorough in explaining all my options and helped me make the decision to buy, which was my first choice, but wanted more information. He really did figure out what car would be a match for my needs and did not push for something I didn't want or need. I was impressed by a company that would have such intelligent and talented employees. It made me feel good about the whole place and helped me understand that this was a great investment. The help I have received on the service end has also been excellent. Abdou was someone I could tell would be great at any job he did, so that made me even happier to have him assisting me.

Maro

Jun 18, 2014

Excellent 428xi buying experience After shopping a number of dealerships for my second BMW convertible, getting misinformation, lack of response, bad offers for my trade in, etc...along comes Nick Lagas to save the day. Responsive, simplified process, extremely helpful. I'm somewhat new to the area, and this is my first MA car purchase...and others can follow with ease, now that I have a dealership to return to for ALL subsequent purchases.

JDM53

Jun 16, 2014

Beyond amazing Good morning, Melissa. On Friday (yesterday about 1:30 p.m.) I started having trouble with my 1998 BMW 5 series and was able to make it to your service center on Commonwealth Avenue. I was stunned by the responsiveness of Chris Anslono. His caring and solution development about my car was something I'd only imagined. Chris made service work! He is amazing and gave the best BMW service I have EVER had. (and I have spent thousands keeping my car at a strong level at other dealerships!). He found the answer to my car's issue (wheel sensor), ordered the part, helped me get a loaner, and had me on my way to my nephew's graduation in Vermont. I could not believe it. My car will be ready on Sunday. I promised I would write you ( I asked for your e-mail) to honor his professionalism. I have never ever been so well cared about as a customer. Moreover, the support staff with the loaner and just the whole tone of your BMW center are beyond outstanding. I can't thank you enough. Please convey my deep respect for Chris to him. He makes a difference! John Miller

hadrian130AD

Jun 16, 2014

I had an excellent customer service experience at BMW Herb Chambers of Boston, thanks to Darin Ellis.

shelley matarazzo

Jun 12, 2014

The best customer service experience buying a car! Tom, Marc, Justin and Muhammed were all exceptional! Knowledgeable, professional and exemplify great customer service! I will recommend to all I know. Great job!!

Albert Berry

Jun 11, 2014

If you're in the market for a BMW- reach out to Sheraz Sheikh. We was outstanding in his dedication to helping me find the right vehicle, and is actually still assisting me as I may want to trade in my purchased X5 for a different color (using the Herb Chambers 30 day exchange policy). He's patient, responsive and gives honest feedback as to what option is best based on my needs. He can be reached at: (617)731-1700 ext.126 or email sherazatherbchambers.com. I believe he's been at this dealership for 10+ years so there's no lack of knowledge and hiss commitment to custom service is excellent. Congratulations to Mr. Herb Chambers for employing such people as Sheraz. I would highly recommend theirs services, and specifically ask for Sheraz.

Happy MINI Owner

Jun 10, 2014

If you're looking for a MINI, go here! I had an eight year old VW convertible and enjoyed it--going on trips with the top down, buzzing around time and easy parking. However, when the MINI started showing up on roadways, I coveted it. Last April, after months of designing it, I ordered my convertible MINI at Herb Chambers. We dealt with Scott Pann. He was terrific--made suggestions, kept us up-to-date on the manufacturing and delivery of the car and did everything in his power to be sure we got the car the way we wanted it and as soon as possible. Considering a MINI? Go here and ask for Scott Pann--he'll make it a great experience.

Unhappy customer

May 30, 2014

First and foremost, the receptionist was lovely and helpful, but every other part of the service was terrible. 1) Called ahead to make sure they ordered my parts- they didn't 2) Scheduled me for an apt. 4 days away, and THEN tried to reschedule it the day before, when I had already been without a car for 4 days 3) Told me I could keep my apt. and then called after I brought my car in, to say they would have to keep it a couple more days because they never ordered the parts. 4) My sales associate called, didn't return my call, and then was out the next day. Leaving me with no answers about when I could pick up my car. Awful service. Location was convenient but I would rather give my business to a more professional establishment, who can handle a simple parts order.

Danni

May 4, 2014

My family has been buying cars from Herb Chambers for over twenty years. I bought my first car from the Peabody location. So, when I saved up enough for me dream car, the Mini Cooper, I drove an hour just to buy from a Herb Chambers dealership (even though Mini of Peabody is five minutes away.) It was the best experience I've had. I met sales associate Josh, and he was ecstatic about helping me out. I know nothing about cars and I had went without my father for the initial meeting, but Josh knew the car inside and out and explained in a way that even I could understood. He knew the answer to every question, and was the most patient guy I've ever worked with. He stayed past close several times just so he could make sure everything was going smoothly. I picked up my car in just a few days and its amazing. Josh is the most professional, knowledgeable and kindest salesman I've ever worked with. As a former manager in sales, I know how rough any retail job can be. I was very impressed with him, as was my parents and that's saying a lot. I've already recommended the dealership to a few friends and would tell everyone to go down and see the staff at Herb Chambers Mini, they're all absolutely amazing people.

Thai Tjen

Apr 28, 2014

This is our third Mini and second from Herb Chambers Mini. Ellington and Katie pretty much sold us the car with their enthusiasms and personalities. The pick up process took a little bit of time, but they made it painless and straightforward. Definitely 2 thumbs up!

Robin

Apr 7, 2014

Worked with Josh and a few others to find the perfect Mini-they worked really hard to be sure that I left a happy customer and I got a great deal!! Would recommend them to anyone considering a Mini.

Anurag Saxena

Apr 6, 2014

My buying experience was easy. Only thing i didn't like is that the dealer was not negotiating a single dollar on the internet price. :(

Evila

Feb 9, 2014

My client advisor ashmed Jabrane made the entire process of buying a car a comfortable experience,answered all my questions, explained in detail all features of the car, and followed up after the purchase if I had any questions or concerns. Thank You.

RosaP

Jan 24, 2014

I have been a customer at Herb Chambers BMW of Boston for 4 years and they have provided me with the best quality of work. Excellent service every time.

Dohrtee

Jan 2, 2014

From the first moment I walked into BMW of Boston, my sales experience with Kyle Curtis and Marc Cleary was phenomenal! Both Kyle and Marc were patient, filled with BMW expertise, great sense of humor, and answered all of my many questions. Marc and Kyle worked with me on the numbers and I signed the deal that very day. When I picked up the car, Kyle and Marc showed me the ropes of all the new features and also followed up! Clearly a great example of excellent Customer Service. It is because of people like Marc and Kyle that I will always be an Herb Chambers BMW of Boston customer!! Thanks!

KurtBMW

Dec 30, 2013

Evan Folsom has been assisting me with my BMW for the past few months on 2 or 3 occasions both with maintenance and a few minor issues. He makes bringing my car for service painless and a pleasure. He is very kind and well mannered. I feel as though he is an asset to your organization and I appreciate him and his effort to always go the extra mile to make sure I leave satisfied. -Kurt

BMW80

Dec 26, 2013

Herb Chambers BMW of Boston and the service team continually out do themselves. Nick Mitrano always shines by providing the quality of service expected when choosing to utilize service from a dealership.

Lou with the 535xi

Dec 24, 2013

Dan Small made the process a snap! More than executing the service task he was SPOT On with the upfront cost estimate and when the car would be ready for pick up. I highly recommend!

peacelovesnow

Dec 23, 2013

Dan Smoller has been my representative when I need repairs in Boston. He is always willing to help quickly and makes sure I have everything taken care of in a professional manner. Thank you Dan for all your help!

Minko Dimov

Dec 21, 2013

After more than 15 years of the ultimate driving experience, I have to say that my latest visit to Herb Chambers BMW of Boston proved that it's been also 15 years of the ultimate dealer experience. Ahmed Jabrane is the embodiment of that. As my sales advisor he provides great service and makes the whole process pleasant and rewarding. Pleasant, because we laugh and joke all the time, while doing serious business, and rewarding because his attention to detail and accommodating attitude along with his impeccable professionalism only reinforce my loyalty to a great brand. When I went to just fix a small dashboard problem with my previous car, little did I know that I'd be driving out of there with a brand new BMW! Ahmed is always there for me even with service issues and makes sure I get the best every time. I think BMW should consider such assets in the sales force not just as contributors to the bottom line, but also as builders of brand equity. 'Tis the season and I use the occasion to say "Thank You" to all at Herb Chambers of Boston, who make me come back every time! Merry Christmas!

Regina B

Dec 14, 2013

I have been servicing my BMW's at Herb Chambers BMW of Boston for over 10 years. I still have the same service rep Jim Miscioscia. He is the main reason I continue to service there. Regina B

Nuno P. Fernandes

Dec 12, 2013

I have been dealing with Nick Mitrano for many years for my BMW X5. He is the best car person I've dealt with ever and I recommend him for anyone. I hope to work with him for many more years...... Nuno P. Fernandes

charles H

Dec 7, 2013

I have bought three X5's from and had them all serviced at Herb Chambers BMW of Boston over the past decade. Jim Miscioscia has been my service rep for the past 6-7 years and he makes what is often a difficult process a pleasure. He is always on top of the warranty issues and works on my behalf to make it easy and fair. I will be buying another and he will continue to be the one I go to for service, he is the best

Jenifer M

Dec 7, 2013

I recently had my last service visit before going out of warranty. Jim Miscioscia went out of his way to make sure all my services got updated. he also made sure that any known issues were looked at because my warranty was expiring. I have dealt with him on all my previous visits and have built up a pretty good relationship. My next car will be a BMW and I hope Jim will be my service advisor in the future Thanks Jim and Herb Chambers BMW

BMW fan

Dec 7, 2013

I service my cars with Jim Misciocia's only. When he is out, I wait and call back. I trust him to provide me with the work he thinks the cars need. I have had almost every BMW style there is. Jim keeps great records and gives good advise on what to do, what can wait, or when to fold! There are some people you enjoy doing business with, he is one of them. When you can go anywhere, it is nice to know someone cares about you- not just the next credit card charge. If he left, I would follow him. Laura M.

Jane M

Dec 7, 2013

I recently went to Herb Chambers BMW and had my last service visit before going out of warranty. My service rep Jim Miscioscia made sure I got everything possible done before going out of warranty. The staff there is always accommodating and friendly. It still amazes me how they do all that business with such a small lot. Thanks again Jim Jane M

Nick S

Dec 7, 2013

I recently had my vehicle serviced at Herb Chambers BMW in Boston. It was the first time bringing my car for service there. I was pleasantly surprised how well the service visit went. Jim Misacioscia was my service advisor He called me as promised when the car was finished and even had me picked up from the shuttle service. It is amazing how the whole team works on such a small lot. Thanks Jim and Herb Chambers BMW

BMW X5 Happy Owner

Dec 6, 2013

I have been having my last three BMW's serviced by Herb Chambers BMW of Boston and my service rep Is Jim Miscioscia and he has been fantastic over the past ten years. I would highly recommend the whole dealership and service, they are great!!!

David Fernandes

Nov 14, 2013

I have the pleasure of working with Ahmed Jabrane. He is without doubt, the best Sales Advisor that I have worked with. He went out of his way to ensure that the car was exactly as promised. Further, he went above and beyond the call of duty to fix the oversights of the service dept. He continued to follow up with me to ensure that I was happy with the car, was always willing to answer questions and provide help when needed. Such was his professionalism, that I will but another vehicle from him. If you are in the market for a BMW in the Boston area, I highly recommend you give him a call. He will make sure you get total satisfaction!

David Williamson

Nov 11, 2013

I purchased a 328 from David Williamson in Sudbury and couldn't be any happier. I got really lucky with a great car and a very nice dealer which did everything he could to make me happy. Thank you David!

Jane from Brockton

Aug 29, 2013

I've been having my car repaired and Mat Krappe (not sure if I'm spelling last name correctly) has always been a positive experience.

Joe M

Aug 2, 2013

How do you thank something like a car dealership, especially one that went beyond the call of duty on your behalf? My wifes 2009 Mini blew three values over a 19 month period and since it was no longer on warranty, we were faced with significant repair bills. The Herb Chambers Mini of Boston Sales, Service and Management teams worked on our behalf with Mini Corporate so we never saw those bills. Finally, after the third valve blew, the Herb Chambers people put a deal together to get my wife a brand new 2013 Mini paying less per month than we were paying before. I dont think thank you is adequate enough for all they didJoe M.

Arun Sundar

Jul 30, 2013

I bought a BMW X1 in June'13 and I had a very nice experience with Herbs chambers. I was helped by the sales executive 'Sheraz' and he is a real professional. Unlike other typical car showrooms, there was absolutely no pressure on me to decide the same day or pay a deposit to 'put a hold' on the car after the test drive. I feel its a nice thing to give freedom/time to the buyer as this is not a small amount of money. I also would like to mention my experience on car delivery as well. It was raining heavily on the day of delivery and Sheraz was nice enough to keep the car inside the showroom until I showed up to prevent it from getting 'dirty' (though I showed up a little late). They did not have 'all weather mats' and I was given the carpet mats with a promise that they'll call me as soon as the all weather mats become available. With no follow up, I get an email the following day to come collect the mats. When I went there, Sheraz helped me with the mats as well as my questions on the iPod connectivity (he even gave me an extra cable for free!). When we buy the next car for my wife, I'll definitely go back to Herb chambers again!

Joanzen

Jul 27, 2013

I am Extremely angry at the business practices At Herb Chambers BMW and you will be too when you read this! My wife and I have been doing our homework in search of a used Mini Cooper. On Sat we found a car advertised on the web site in our price range and listed with the extended 5 year, 100,000 mini next certification. We called and made an appointment to come in and see the car at 4;30 that day. 2 hours later someone calls from the dealership to confirm the appt. and I ask about the extended warranty, she puts me on hold I wait.. then hang up. A little later someone calls and says that car does not have the coverage that is advertised . I said I was looking at the site and the car at that moment and it said it does! Well we made a mistake, it doesnt Im sorry .Is there anything else we can do for you? I am fuming and hang up. No one calls back to follow up or apologize. But. I want an extended warranty vehicle so the next day I go on the site and look for one. The car I was looking at the day before has been taken down , but here is another car with the mini next warranty! So.. I call the same dealership and the salesperson says he had heard what had happened the day before and he is sorry too! But this is definitely a mini certified car, I guarantee it! Well, is it automatic? Yes, but it is not listed Is it the cold weather package? Yes, but it is not listed It is even the premiere package, but it is not listed Ok, I will be there Wed at 6:30 with my wife to drive the car. Are you sure it is a certified car ? Yes , I guarantee it! Wed. morning I call the dealership to confirm my appt, the women confirms my appt. and even says let me check to make sure that car (that I have made an appointment to drive ) is still available. .Yes, it is ! Arent you lucky! Wed. afternoon I stop in to the house before I leave for Boston for my scheduled and confirmed appointment and there is a message from my sales person asking me to give him a call for an update on the car . I call and he said the car he was going to pull out from storage and have ready for me when I got there was sold last night , is there anything else I can do for you? I said I had an appt. to see that car! I confirmed the appt . this morning!. The women told me the car was still available! I ask to speak to the sales manager and it is the same women who spoke with me Sunday. She said, I remember speaking with you Sunday and asking if there was anything else I could do for you. I said that was the first time you screwed me over, what about this time? She said the car was just listed last night, I said saw it on the internet 3 days ago when I made the appt! Let me speak to a manager. The manager of internet sales (or something like that) gets on the phone and I explain both stories. He listens and then recites the mantra. I am sorry, is there anything else I can do for you? Let me look up the car(s) you were interested in so I have an idea of what you are looking for. He brings up the car I had an appointment to see and.. wait for it ..it is NOT a pre certified mini next car. We made a mistake . Is there anything else I can do for you? Yes , you can find me car a car that is actually the same as you advertise it and you can honor your commitment when you say that the car will be there when I come to drive it. So far I have not heard back from anyone .Maybe there isnt anything else they can do for mr

Jon Foley

Jul 22, 2013

Go back to BMW Herb Chambers time and time again for Kevin Bugbee, who makes the experience worthwhile everytime. No pressure, no heavy handed sales tactics, more fitting my family and I into the right car for us. We are not an easy family to please, often change our minds every time walking into the showroom, Kevin Bugbee always makes time and takes care of us. Herb Chambers is good, Kevin Bugbee makes it great

Jorgedcm

Jul 22, 2013

My wife & I would like to thank Brian Wong from Herb Chambers BMW of Boston for his help and attention during the past week. For us, it really has been a tough week of research, testing several cars, and visiting many dealers in the area (as well as emailing & calling many others). It was a roller coaster ride up to the last minute between the BMW X1 & Audi Q5, and we definitely feel like we made the right choice. A huge part of this decision was absolutely due to Brian's knowledge, friendliness, positive attitude and coolness shown throughout our entire buying experience... from the X3 & X1 test drives, to our many emails & phone conversations, all the way to the purchasing process. As I mentioned, during my shopping experience I dealt with several car salesmen, and Brian was truly the most genuine and attentive of the bunch. This has definitely been my best car buying experience (even better than my Mini Cooper S purchase at Herb Chambers Boston in 2009).

Bruce

Jul 16, 2013

The only disappoint thing is that no car provided when I gave my car them.

Elle Em

Jul 5, 2013

Back in 2010 I leased a mini-copper clubman from Herb Chambers. They made every effort to make me a fair deal on a car I couldnt wait to drive. The experience was not the typical back-and-forth bartering. The sales rep was honest and up-front and I was a very satisfied consumer. Over the course of the 3 year lease their service staff was extremely professional and courteous. Even in the middle of a massive renovation they managed to shuttle me where I needed to go and provided a quick resolution to my serve needs. I would have to say their business runs like a well tuned clock. On Wednesday I turned my lease in a bit early. Due to the size and the rugged ride of the mini it was just not working for me anymore. My budget didnt warrant upgrading to a BMW so I leased a VW Jetta with Boston VW (no way near a well tuned clock). This past week I returned my leaseed car and once again the staff did not disappoint. The whole interaction was painless. Im a VW fan and my current lease will be the 4th VW I drive. I hope that by the time my lease is up, Herb Chambers decides to buy a VW dealership!

Joe Driver

Jun 28, 2013

Once when I call multiple times for a specific repair, I seemed to get different quotes from different people. That can undermine the trust in thid dealership. I have since been working only with Matt Baker, and he has been excellent to work with. He is always courteous and professional and helps me understand the options for repairs, knowing that I cannot afford to repair all things at once. As with any other service provider, trust and credibility are as important as the quality of the service itself. I hope to do business here as long as that is maintained.

miked

Jun 11, 2013

I worked with Abdou on leasing my new 3 Series BMW and Kevin Bugbee on returning my X6. I have to say these two guys are a class act. Truly. Abdou is such a gentleman. And trust me, I'm not the easiest client to have. I must of changed my mind about features and cars 6 times. He even had a car shipped here from NJ so I can test drive it - at no cost to me. Kevin was a pleasure to work with on my lease-end. He couldn't have made the process any easier and he cut me some slack for the dings and scratches on my car. He also went out of his way to investigate my SafeLease contract and make sure I'm covered for the damages. Overall, a great experience at Herb Chambers BMW because of these two guys.

MJ

May 8, 2013

I've gone to other dealerships for service in the pass and was very disappointed until I finally meat Kathie Smith at Herb Chambers in Brighton, MA. The reason for this rating is that Mrs: Smith was very patient, the service provided was exceptional. I will recommend herb chambers to any and every one I know specifically to Kathie Smith because I was very satisfied with the service that was rendered. The staff is fabulous. Thank You very much. Sincerely Marie C Joseph

KeliDriver

May 6, 2013

I've been taking my BMW to Herb Chambers for the past two and a half years for regular service as well as for issues that I refer to as brain teasers because their causes have rarely been immediately apparent. Matt Baker, my service rep, has been exceptional at working closely with service, keeping me updated on the progress of the diagnosis or repair, securing a loaner for me, and getting me back into my car as soon as possible. Regarding the repairs, they have always been completed correctly the first time and the costs have been comparable to non-dealership repair shops specializing in German cars. Further, every single person you encounter, from the gentleman that escorts you out of you car to the one that escorts you back in, is truly friendly, helpful, and customer focused. Herb Chambers takes customer service seriously. So, if you're looking for professional repairs by BMW experts at comparable prices and exceptional customer service, I can't imagine why you would go anywhere else.

Bob G

Feb 3, 2013

This is my 4th lease with Herb Chambers BMW . I prefer a BMW for the engineering and craftsmanship put into the vehicle , and Herb Chambers BMW for the commitment they place on customer satisfaction . Thanks again Ahmed and Paul for exceeding all my expectations . BMW creates the " Ultimate Driving Machine " and Herb Chambers provides the "Ultimate Experience" .

Thendi

Jan 10, 2013

This was my first BMW purchase from Herb chambers. I live in NH and had the pleasure of working with Ahmed Jabrane. Ahmed was professional and knowledgeable the entire time. Ahmed went above and beyond for the sale of my car. He took the time to deliver the car up to NH to ensure it was convenient for me. Ahmed represents Herb chambers and BMW extremely well. It is nice that after the sale he continues to follow up and is quick to respond to questions.

Frankie Lewis

Jan 10, 2013

I veiwed a 2010 BMW 750i online and submitted an application and was quickly called by a young lady named Lindsey Taylor who further assisted me and lead me to a great salesman named Ahmed. My Business Manager was Connie Mastoras who was incredible. She was very helpful and saved me a ton of money with her professional advice. It was the smoothest and the most painless buying experience I ever had.

BMW for life

Jun 23, 2012

Mark Lande is an excellent salesman. He went above and beyond and made my first car buying experience wonderful. I have no complaints at all and would definitely recommend this dealership to anyone & everyone.

BMW Girl

Jun 21, 2012

I bought a brand new 3 series a couple of months ago and already had to bring it in to have the service dept check out an echoing noise coming from the back of my car. I was assigned to Andre Mai who is a delight to work with. He's helpful, informative and straight to the point. I hope I don't have to come in for anymore problems though =/

Kerrie

Mar 14, 2012

Although no one likes to have to bring their car in for a surprise repair but if it has to happen, go to these folks. They are receptive, were able to fit me in that day and drive me to work! Everyone is helpful, thoughtful and efficient.

DCBMW09

Jan 22, 2012

Top notch buying experience! Very responsive on email, great sales guy, and great deal on my 2009 CPO BMW 335i-xdrive. I highly recommend this dealership based on the volume of cars they sell and the excellent service they provide.

happy customer

Oct 30, 2011

The experience at this dealer was immensly postive. The respect, consideration,and honesty made this a wonderful experience. It made the task of buying a car a joy. The staff is knowledgable, thorough, and informative. I would highly recommend this dealership!

tbarnes

Oct 27, 2011

The dealership was under repair but the buying experience was very good. We did most of the process via email and then just picked the car up.

Brit by Birth

Oct 20, 2011

Pulled into the lot and was practically ignored because I was not going to the BMW showroom. Again ignored in the side lot, on the first floor and was allowed to wander the MINI showroom for 20 min before someone came over. The salesperson was nothing special, he did not seem to want to sell a car that day. Cars are parked off site, so it takes some waiting for the test drive to actually begin. Test drive was nice and I actually enjoy my Cooper experience. Took salesperson some time to follow up. Afterwards, a very helpful saleswoman tried to work with me to find the right MINI, but it did not work out. And, if it did, I still probably wouldn't by, not after my showroom experience. Head to the suburbs if you want the full dealership experience. I was surprised at that this place was a Herb Chambers.