burgchips

5 de nov. de 2016

As mentioned previously, Jeff Allen, was the best salesman we have ever encountered while buying/leasing vehicles. His personality and humor made the experience very pleasant and enjoyable.

jpalmer092177

29 de oct. de 2016

I am someone rebuilding their credit, and really shouldn't have been able to finance this much money but they worked with me and got me approved. I would recommend the hyundai dealer, no clue about their other dealers, but this one is great!

swinters

27 de oct. de 2016

I have been a customer of Herb Chambers since 2000 and at least a five vehicle history. I have always been completely satisfied with all of my purchases.

geop754

26 de oct. de 2016

Crystal was GREAT, she explained the leasing process to me and helped set it all up for me, I've never had Bluetooth before, she was very patient and had to explain things a couple of times. She did it with a smile and delivered everything promised to me. A very pleasant experience.

lisagermain1

26 de oct. de 2016

It was a good buying experience. All the sales team worked together to get me my new car. Thanks to everyone for making it happen

dpmadera21

25 de oct. de 2016

After working with Jeff (sales rep.) I knew I was in the right spot. I felt at ease and with no push at all. I knew I wanted a Hyundai, I just needed to know which location was going to better serve me. I found my dealer here at Herb Chambers Hyundai. Thank you all for you collective work and time, working with me. Great experience.

DannDani

23 de oct. de 2016

I loved the new Tucson as soon as I saw the new body style and when I had gone in for service I found myself looking at the new one! My salesman Gill went through all the differences between my old one and new one and was very honest with pricing!

ktupper9999

22 de oct. de 2016

It's not the dealership that I would not recommend, but Hyundai Corporate. I may be driving a Hyundai and really like the car, but I will not recommend Hyundai to anyone. The staff at the dealership were great. I would not recommend the dealership, not because of the people working there, but because Hyundai Corporate would not extend a promotional mailing offer that was evidently mailed too late to take advantage of. Then to add insult to injury, they would not even fiance the car. As much as I like the Hyundai car, the next time round I will probably look for a car maker who would at least finance the car and stand behind their promotions when they are the ones who screwed up by mailing it late.

ladyliberty59

22 de oct. de 2016

Jeff was excellent and answered all my question. He also showed me how to set up my blue tooth,my radio and went over manual with me

alanfhoyt

21 de oct. de 2016

I am not a picky person when it comes to vehicles. I want it to be comfortable and function as advertised. Period. Crystal took her time, spoke through the details with me about the vehicle, how the integrated technology functions, the different performance modes, and other details. I will refer my friends and family to her without hesitation.

Bob06

19 de oct. de 2016

My initial contact was Natasha who was very helpful. Bought my new Sonata with Crystal. She took care of everything and helped get the price I wanted. Great service and fast delivery, I am very satisfied.

Zainab

18 de oct. de 2016

My dad brought me here a few weeks ago after he saw a deal online. I instantly liked the elantra 2017 so did my family. We worked with the awesome sales representative Meagan who did all the initial paperwork. Unfortunately, we couldn't get the car right away due to our insurance situation right away. However, we came back and got ourselves an even better deal on the same car in my favorite color! Thanks Adam!We had a pleasure working with Hyundai Auburn. I definitely recommend the dealership especially Meagan. Thanks Meagan!

jeb0

15 de oct. de 2016

Crystal Floyd represented Herb Chambers Hyundai in a welcoming, friendly, and professional manner. She was knowledgeable about the vehicle, answered my questions fully and did an excellent job!

tuffy8134

15 de oct. de 2016

was well taken care of and found purchase pleasant, was pleasure dealing with crystal, would recommend dealership to other people. wish all dealers dealt with customers this way

mhp56

14 de oct. de 2016

I was looking to lease a car as I wasn't able to afford a monthly payment on a new vehicle. I was comparing the Ford Focus Hatchback to the Elantra GT Hatchback. The Ford dealership did nothing to work with me to make a lease and pricing work for me. Herb Chambers did. So, within 48 hrs I had made a decision and leased a new Hyndai.

JGilbert

14 de oct. de 2016

Came into the dealership looking to use a promotion that was running at the time to upgrade my 2011 Hyundai to a newer model. Gill helped show me options which suited my budget in a no pressure environment and I am very happy with the decision I made. Would definitely ask for Gill again and would recommend him

jaredp01

13 de oct. de 2016

Recently leased a 2017 Hyundai Tucson.Ryan Maclean was a down to earth guy and honest salesman.Worked with his sales manager to get us the best deal he could.Answered all questions and then some...There was an issue with one of the keys and he even offered to drive to our home to drop the new key off.Natasha was also very helpful as I flooded her email inbox with questions before we even visited the showroom.

Peggy

12 de oct. de 2016

I recently purchased a 2017 Hyundai Santa Fe from Herb Chambers Hyundai of Auburn and it was a great experience. Gill Espindula helped me through the process which was pressure free. Gill was knowledgeable, friendly and efficient. I typically dread when the time comes to purchase a new vehicle as I hate salesman! However, Gill was nothing like a "typical salesman". He was genuine. My experience was positive and I highly recommend this dealership to others who are thinking of purchasing a vehicle. As for Gill, I am appreciative for his help, his sincerity and I recommend him to anyone who is thinking of purchasing a vehicle. I would also like to give a shout to Adam who was also very helpful with my purchase. Gill and Adam, my thanks to you both!

Retirees

12 de oct. de 2016

After visiting many dealerships for a new car we found Herb Chambers Hyundai of Auburn to be a great experiance. The moment we walked in the door we were immediately greeted by Ryan MacLean. This was a long holiday weekend and we had just come from another dealership where we had to leave because no one was free to help us.Ryan was professional, polite and knowledgeable during our shopping experiance. When they didn't have the color we wanted on the lot Ryan was able to locate one and personally brought it to the Auburn dealership. He didn't pressure us onto a car on this lot to avoid an inconvience.Ryan went thru the new cars features making sure we had no questions when we left. He even connected our cell phones to the cars Bluetooth in less than 5 minites. When shopping for a vehicle we would recommend Ryan and Herb Chambers of Auburn as a place you should visit.

Carmelite

7 de oct. de 2016

When I went into Hyundai in auburn I was referred by a family member. I had a bad experience at another dealership further away and decided to just try, "maybe they have other used cars I could look at" I thought to myself. I didn't think I could get anything! Ultimately I wanted a Toyota or Nissan. All I NEEDED was four wheels and an engine, and maybe all wheel drive haha. Not only did Meagan find me a car with all wheel drive, it had everything I WANTED! Moonroof, navigation, Bluetooth, push to start, heated seats, back up camera... You name it, I had it! Not to mention it is bigger car than I'm used to owning. I love my new car. Granted, its a Hyundai but I love it! It's perfect for my little family. Thanks Meagan for such an amazing experience. All the staff were great, financing manager was amazing. Just to see a great team work together and with positive vibes made it a great

Cblot90

7 de oct. de 2016

When I went into Hyundai in auburn I was referred by a family member. I had a bad experience at another dealership further away and decided to just try, "maybe they have other used cars I could look at" I thought to myself. I didn't think I could get anything! Ultimately I wanted a Toyota or Nissan. All I NEEDED was four wheels and an engine, and maybe all wheel drive haha. Not only did Meagan find me a car with all wheel drive, it had everything I WANTED! Moonroof, navigation, Bluetooth, push to start, heated seats, back up camera... You name it, I had it! Not to mention it is bigger car than I'm used to owning. I love my new car. Granted, its a Hyundai but I love it! It's perfect for my little family. Thanks Meagan for such an amazing experience. All the staff were great, financing manager was amazing. Just to see a great team work together and with positive vibes made it a great

denlem

4 de oct. de 2016

I started out at Herb Chambers Jeep and couldn't come up with a price in my budget, so I mentioned that a Hyundai Tucson was my next choice. So kudos to them for supporting their other dealership and setting me up with their Hyundai store. Upon my arrival, I met up with Zeke who introduced me to Megan. We sat down and discussed what I was interested in, which was a Tucson Limited with Ultimate package. After that we went out back and took one out for a test drive. This was the type of test drive I like to go on... no pressure to head back and drive where you want. Some sales people have routes they take, but Megan has you go where you'd like.When we returned, I checked out the colors available in person. While I wasn't a fan of most of the colors Hyundai offers, I stood firm on Coliseum Grey. Only problem was there wasn't one available in my trim level. Megan didn't pressure me for another color on the lot to make the sale. If that was the color I wanted, then she would find one for me. There was one scheduled to arrive at the dealership in just under 2 weeks, so I patiently waited for it to arrive, but it wasn't on the truck. Unfortunately the end of the month was getting close and rebates were ending, so the option to acquire one from another dealer rather than wait was made so I wouldn't lose my pricing! Finally my Tucson was on the lot! We got the paper work done, quickly fixed an address problem that magically appeared and did the paperwork again! Thanks Jean!!!!The last few days Megan texted me with updates several times a day so I knew how things were going.Pick up day finally arrived and Megan convinced me for a pic with it (I hate having my pic taken). She then went went over the controls and basics with me and I was on my way!Overall it was a very relaxed experience. Mistakes and delays happen, and they did. Megan was on top of it! I highly recommend her!And Thank you Megan for the special bank paper I needed, even though it needed to be done 3 times! A special thanks to Adam for helping out with the final version!And thanks to Marty for his help in locating the exact color and options for me!

ETH

2 de oct. de 2016

I went looking for a reasonably priced car of which I saw an ad in the Sunday paper for a Hyundai Elantra that appealed to me. I wanted an inexpensive car because I was approaching those years when I did not know how much longer I would be working. This was my 14th car through the years, consequently I was aware of the good, bad and ugly experiences of car buying. My wife and I meet with Ryan MacLean at Herb Chambers Hyundai dealership in Auburn, MA. We told him what car I was interested in and it would be mainly used for myself to commute back and forth to work. It did not take long to get the deal done with none of this "I have to check with my manager". After all the parts were accomplished; Insurance, registration, plates, inspection sticker, full gas tank, wash and cleaned the car, it was ready to be presented to us. Ryan monitored and saw to it's completion all steps necessary to get to that point. Then we got a surprise. On the day I pickup the car, Ryan went over ever manual for the vehicle (Stereo, Blue tooth, tires, Auto and all the sales paperwork to make sure that I understood it all). Then we moved to the car and walked around it with him pointing out every feature of the exterior and we stepped in and he did the same with the interior. He hooked up my IPhone to the blue tooth and said a number of times if there was something that I could not figure out, just call him. I have to say, that he is the best car sales associate that I have ever had the pleasure of dealing with. And oh, by the way, I love the car and it much more than I hoped for.

Junior L

2 de oct. de 2016

I went in to the dealership tof purchase an SUV for health reasons and was wowed by the exceptional staff atHerbert Chambers Hyundai of Auburn. I drive 80 plus miles because of their dedication to the customer that come to their dealership. My regular salesman Stan (who is a professional professional) was away, so Maria the business manager, and Rusty the Sales manager work with me at set me up with Gill which by the way is an awesome salesman. Gill was patient, very informative and very efficient. I left my medical bag there just when the dealership close and Gill went out of his way to make sure that I was able to get my bag. Now that is a people person and a true professional. More dealerships should have people like Maria, Rusty, Gill, and Stan, these people rocks.

jamessandagato

1 de oct. de 2016

Crystal was professional, provided great service and accurate answers to our questions and was very thorough throughout the entire process. We will be back for our next vehicle. Thank you Crystal!

krameralis

30 de sep. de 2016

I love my car (so far) and I'm happy with the price. However, I wasn't totally satisfied with my actual experience at the dealer. So it depends on if the ends justify the means for you. I spent a few hours in the dealership after originally setting up an appointment online. I was contacted by a customer sales representative who was helpful in setting it up, but was apparently not someone I would see again. Instead, the person I worked with was semi-knowledgeable about the different features of the cars, but sometimes I think just gave me a "yes" or "no" answer to questions even when not totally sure. There was also some miscommunication throughout the process, which led to a lot of frustration and delays and I felt that some of the communication from the salesperson was unprofessional and accusatory. The car was not completely cleaned after waiting 40 minutes a week after purchase at the dealer for it- bits of plastic stuck in places, stickers on the tires, etc. I didn't even get to ring the gong when I got the car! Anyway, I've heard from many that the Hyundai dealers in surrounding areas will treat you better and offer better deals, so it might be worth checking out others before settling with a purchase from Auburn.

Swagg24

29 de sep. de 2016

Great experience at herb chambers Hyundai they take the time to makes sure everything is great after the sale I would definitely recommend this dealer to family and friends

Kelegeny

29 de sep. de 2016

Meagan was awesome. I walked in simply looking for numbers on a trade in and I fell in love with my Sonata and got to drive it home the same night all thanks to Meagan. I definitely recommend her and this dealership. They genuinely want to help.

Buddy121

27 de sep. de 2016

From the General Sales Mgr. to the receptionist, all were exceptional. Adam, Ryan, Zeke,Jean, Andrew at Mehgan were great. They were professional,kind, helpful & more. I have traded & purchased many vehicles in my lifetime (I am 80 yrs young) & it was without a doubt thy best car buying experience in my life. Please take good care of them. I love my new Sante Fe. Thanks again, Tom McCain. PS: I hope that Herb Chambers sees this review.

SWAGGONER24

27 de sep. de 2016

It's to many things to list about what went wrong with this sale all I can say is that don't finance your purchase pay cash if you don't it will take weeks to get the paperwork fixed and sent to the bank and I don't want a phone call I'm done with this dealership

Vacasucio

24 de sep. de 2016

Great experience! Crystal was super nice, very helpful, and knowledgable. She was patient and showed us all the cars we wanted to see. Thank you Crystal!

timg2010

24 de sep. de 2016

My level of satisfaction for my visit is very high. I was met at the door by Crystal and her friendliness, expertise, and knowledge was refreshing. I would recommend this dealership to my friends and anyone else who will listen. Thank you. Tim Girouard

adamsinspencer

23 de sep. de 2016

I was pleased with Paul Webber's knowledge of the vehicle and the aspects of purchasing same. He worked seamlessly with the co-workers and was straightforward in his responses to my inquiries. Overall, he was so helpful that I cancelled my other plans to visit other manufacturer's and dealers.

dtelepman

23 de sep. de 2016

I came into the dealership with a specific goal and set of expectations. These were both met to my satisfaction. Questions were answered in a straight forward and professional manner. No pressure was sensed. Excellent overall experience.

Kando

20 de sep. de 2016

We were going through credit restoration and were hesitant to approach any dealers for fear of rejection. Jeff Allen and the crew at Herb Chambers Hyundai of Auburn were friendly, courteous, knowledgeable and explained the entire process. Once we made the choice to go ahead, they went to bat for us and found a car in our budget and to our specs, a lender and terms we could live with. They also took care of registration, plates, and inspection, all we had to do was get insurance and we just emailed the proof. Once the plates and paperwork was done, the car was driven to me at work. This was our first car purchase and everyone involved made it as smooth and enjoyable as possible. I definitely intend to make future purchases with Herb Chambers. Thank you for all you have done.

bassanddrum69

17 de sep. de 2016

This is the 3rd vehicle purchase from herb chambers and the 2nd with Marty Reardon. Had another smooth transaction at herb chambers Marty is the best thank you!!!

Fred Marshall

13 de sep. de 2016

this is seventh hyundai I have bought from auburn hyundai..dating back to 1993 last Santa Fe hadnh170000 mi when i traded am very happy w/tuscon that i bought have alwayshad great service at auburn they have helped keep my hyundais in great running condition..sales persons were always very helpful in getting the most out of my cars

NinoR331

13 de sep. de 2016

Let me start by saying that this could possibly be the best car buying experience I've ever had. Im a salesman myself so the idea I had when I walked in was push salesman and an over eagerness to sell,sell,see. I was interested in buying a newer car for a while, and have been shot down by most other dealers. I was driving an older vehicle that I wouldn't put my daughter in. I received a letter from Hyundai stating I was approved for a new car. I walked in on a Tuesday with low expectations and left Thursday with a 2015 Elantra. Meagan was super knowledgeable and friendly. Wouldn't go anywhere else to buy a car. The staff mixed with there great products and services is a recipe for a great auto buy experience. Thanks Meagan, Nino Rodriguez

Pamfortier

12 de sep. de 2016

My salesman, Marty Reardon whom has sold me 4 out of my 6 vehicles that I have bought at this dealership is the best. He always goes above and beyond for me. He is the best. He makes sure I know everything i need to know or want to know about my new car. He also goes above and beyond to get me what I want in a car.

tatnucktag

9 de sep. de 2016

Very cooperative sales staff and accommodating manager. I got the right car, at the right price and acceptable terms on an 2016 Tuscan lease. My third purchase with Herb Chambers. Very happy.

twinstwo1985

8 de sep. de 2016

This is my wife and I third purchase since 2002 with Marty Reardon. My wife purchased a new 2002 Santa Fe. Then my wife purchased a new 2013 Tucson. And I just purchased a new 2016 Sonata. Also, my daughter recently purchased a new 2016 Tucson. All through Marty Reardon...would not go through anyone but Marty!!

hypergirl4117

8 de sep. de 2016

Jeff Allen was a pleasure to work with. This was my fourth car that he helped me purchase. Thanks to him i will keep going back in the future.

n1mhh

8 de sep. de 2016

Jeff Allen was a good salesmen and did a great job on setting every thing up ould like to deal with him again,Ans would recommend him to my friends.

Jpeters

2 de sep. de 2016

I was referred to this dealership to work with Zeke. Instantly I was able to make an appointment with him to buy a car. He worked with me to find a car I liked within my price range. I was able to test drive and start the process right away. He completed all the paper work, set up insurance, got my car inspected and registered which took a lot of pressure off me. Zeke made sure I was happy with my purchase and understood the whole process before I left the dealership. He also kept me updated through the entire paperwork process. I knew exactly what and when something was being done. I am so happy with the service I received from Zeke at this dealership and I would recommend anyone to him.

Jpeters

2 de sep. de 2016

I was referred to this dealership to work with Zeke. Instantly I was able to make an appointment with him to buy a car. He worked with me to find a car I liked within my price range. I was able to test drive and start the process right away. He completed all the paper work, set up insurance, got my car inspected and registered which took a lot of pressure off me. Zeke made sure I was happy with my purchase and understood the whole process before I left the dealership. He also kept me updated through the entire paperwork process. I knew exactly what and when something was being done. I am so happy with the service I received from Zeke at this dealership and I would recommend anyone to him.

Mari78

1 de sep. de 2016

I went in on Saturday seeking advice on a new vehicle. I just drive off the lot with TWO new vehicles for the same price as my old loan! UNBELIEVABLE!!!

BWA

31 de ago. de 2016

I cannot say enough about our experience with Herb Chambers, and our salesperson Crystal. She explained the Santa Fe Sport and all its options clearly, and we had a great year ride. The sales process itself was simple, with no surprises.

Mspcmercado24

31 de ago. de 2016

I came to Hyundai on Saturday and walk out with my paperwork and vehicle on Wednesday no issues no hassle was amazing they pulled a rabbit out of a hat and I will do business with this dealer anytime.

jgerrish

25 de ago. de 2016

I thought that the staff and sales representative were professional and accommodating. They were knowledgeable and experienced. I was able to purchase the vehicle with minimal impediment.

JDOIG

25 de ago. de 2016

It was a pleasure dealing with Adam Mician and Jeff Allen they made the process of leasing a new vehicle very easy. They were extremely helpful and spent as much time with me as I needed. I would recommend these gentlemen to anybody who was looking for a new Hyundai.

Cashkat

25 de ago. de 2016

Meagan is an amazing salesperson. She was very attentive to all of my concerns and she was able to answer any questions I asked. Not only did she assure me that the Elantra was the right car for me, but she gave a great walk around and displayed product knowledge. She was very easy to work with and charismatic throughout the entire buying process. I would recommend her to anyone looking to buy a vehicle. Thanks Meagan!!

Fhebert

23 de ago. de 2016

I worked with Meagan. She was a pleasure to work with. The sales manager Adam and the general manager rusty helped guide us to the right vehicle that fit our needs and wants. I will come back her for service and any new car purchase! Thank you!

paulbouley

22 de ago. de 2016

I love my new car. It has all the options that I need and it rides nice and handles good and great on gas. All the people at the dealership were very helpful and informational. I was shown where all the different departments are. It was a great experience.

Markus

20 de ago. de 2016

Paul Webber was outstanding to deal with, and my family and I continue to use him with every Hyundai we purchase. He was professional in all aspects, going above and beyond to help us with every little detail.

wunderkraftequctr

19 de ago. de 2016

I will never step foot into one of your dealerships again! Your add claims you give the best deals possible because of the number of dealerships you have. I say you have so many dealerships because you take advantage of so many people!

Rich-Sue

19 de ago. de 2016

Thanks to Paul Webber for all his hard work. We now own three Hyundais and have been very happy with the cars and follow up service at the dealership.

Ferguson,Judy1234

18 de ago. de 2016

I am very satisfied with my recent purchase: 2017 Hyundai Santa Fe 7 passenger. Paul W was patient and thorough. Think this was my first car purchase where my heart wasn't racing and I didn't leave thinking I made a wrong decision. I have told others about my positive shopping experience. Thank you Paul and the Auburn Staff. Great Job!

james.messier

18 de ago. de 2016

I originally purchased a used Elantra but the dealership could not produce the titlle for it in a manner to my liking. I was offered a fantastic deal on a new one and could take delivery right away. that is what they helped me with.

sheppard.mmk

16 de ago. de 2016

I'm a picky about driving a car with a manual transmission. Bob happily took me on 3 test drives, and he worked with a sales manager to track down a car at another dealership. Never did anyone make me feel like it was an inconvenience, and everyone was helpful, genuine, and accomodating throughout.

xto77

12 de ago. de 2016

Very professional and pleasant experience. Jeff Allen is extremely knowledgeable about the Hyundai product line and is very friendly and easy to work with. Jeff made sure that I was able to lease the car with the equipment I needed.

Hitchings, Lisa

12 de ago. de 2016

I first wasn't happy with the choice of new vehicle being offered, Elantra I believe. I felt it was smaller than the vehicle I was trading in. I wanted something big, I felt I was going from a house (my old car), to a condo (new suggested car). Megan and the finance manager listened to me and my concerns. They suggested the 2016 Hyndai Sonata. Bathe minute I climbed in for my test drive, I fell in love with the car. I am very happy with my new vehicle.

bbodinizzo

11 de ago. de 2016

Thank you Crystal and Adam. We couldn't be happier. The deal we came to was awesome, and I'm glad I chose Herb Chambers. You guys didn't play any games. We wanted the best deal, and walked out with one that was better than expected. We love our new car.

doogie747

11 de ago. de 2016

I got the car I wanted for the price I hoped for. The Sales department did whatever it took to ensure I was getting what I wanted for the price I wanted to pay. The sales experience was completed in a professional and timely manner. This is the second vehicle I have bought from Herb Chambers Hyundai from the same sales person and I will definitely go there again when the time arises.

tommymann3

11 de ago. de 2016

rather not tell you the employee I worked with. would not like to get anyone in trouble. in short if you get a letter from Herb Chambers telling you they will match your current lease payment or lower it and also make your first months payment thats what they should do.Herb Chambers reputation is on the line.

oceanwh

11 de ago. de 2016

Crystal asked me what I wanted and worked with her manager to make it happen. There was no pressure. I wasn't there for hours like past experiences. They cared about my needs and just did it! Thank you!

mikaylabritni

11 de ago. de 2016

Everyone was very friendly and answered all our questions right away. They made sure that we were comfortable in the car. Meagan was wonderful and very kind and helpful throughout the whole experience.

garyjr0406

11 de ago. de 2016

Buying my 2017 Hyundai Elantra from Herb Chambers Hyundai of Auburn was the best car buying experience I have yet had. I got exactly what I was looking for and got it for the price that I wanted. Everyone I met at the dealership was courteous and professional.

zachtheroad

11 de ago. de 2016

So I love my vehicle. It was a bit more than I really wanted to spend but I don't regret spending the extra for the vehicle. Only issue is that the doors will rattle if the music is too loud, but I'll fix that with a couple rubber pads. very satisfied.

Dan_Tuscon16

5 de ago. de 2016

Very professional team that took amazing care of me. I went to various other dealers and was severely unimpressed with their lack of professionalism. I was very well taken care each step of the way & I felt like I got one heck of a deal on my 2016 Tuscon. I've already put 1500mi on the vehicle and couldn't be more impressed. In Eco mode, I even average 35+mpg on the highway.

kacure

27 de jul. de 2016

I recently received excellent customer service from Herb Chambers Hyundai of Auburn. Ezekiel Idiagbonya was courteous, knowledgeable and fully answered my questions. He was readily available to explore several vehicle options which I really appreciated. This gave me a peace of mind, made the process to purchase my vehicle a personalized experience. I would certainly recommend Ezekiel Idiagbonya and the very welcoming atmosphere of this dealership, all around great for sure!

matthewbrienjones

23 de jul. de 2016

I shopped at many dealerships in mass but this one turned out to be the best. Crystal is a real person and this shows through her sales approach. I appreciated her straightforward way of communicating and doing the deal. Even though Auburn is far away I decided to lease there car here

AC2009

20 de jul. de 2016

I had a great experience working with Herb Chambers Hyundai of Auburn! I want to specifically thank Ezekiel Idiagbonya for reaching back out to me from my last visit there in May. I walked out with a used 2013 Hyundai Tuscon Suv. My daughter and I are excited to finish up the summer with more beach trips! :)

Drew Ledger

20 de jul. de 2016

Went into Herb Chambers of Auburn today doubting I'd be able to trade up due to how much I owed on my current car(at the time). I looked around their lot checking prices and models and just when I had a question I was greeted with a smile by Ryan MacLean. Within 5 - 10 minutes he had my car looked over by his manager, took down notes about what I'm looking for, and finished the paperwork needed to find out if what I wanted to do was doable. He gave me a list of cars that would work for me to keep same monthly payment. He was very knowledgeable about the cars specs, mechanical workings and even helped me sync my phone up to my new car and how the apps worked. I've honestly never had such a great experience with a car dealer before. The rest of the staff was very friendly and made the experience smooth and painless. If you want a great buying experience with friendly knowledgeable staff that doesn't hound you about buying more than you want or need this is the place to go.

Drew Ledger

19 de jul. de 2016

Went into Herb Chambers of Auburn today doubting I'd be able to trade up due to how much I owed on my current car(at the time). I looked around their lot checking prices and models and just when I had a question I was greeted with a smile by Ryan MacLean. Within 5 - 10 minutes he had my car looked over by his manager, took down notes about what I'm looking for, and finished the paperwork needed to find out if what I wanted to do was doable. He gave me a list of cars that would work for me to keep same monthly payment. He was very knowledgeable about the cars specs, mechanical workings and even helped me sync my phone up to my new car and how the apps worked. I've honestly never had such a great experience with a car dealer before. The rest of the staff was very friendly and made the experience smooth and painless. If you want a great buying experience with friendly knowledgeable staff that doesn't hound you about buying more than you want or need this is the place to go.

Dan_Tuscon16

18 de jul. de 2016

After bounce back and forth between a few dealerships, landed at Herb Chambers in Auburn. I knew I wanted the 2016 Tuscon Eco, but I hate going to dealerships. From the minute I walked in and talked to Crystal and Zeke, I knew there was something about this dealership. After haggling back and forth, I felt like I got a great deal and they were nice and fair the entire time. Zeke even stayed late to help me finalize paperwork, Jean stayed after hours to finish the financing, and Rusty and Adam gave me so much valuable information as well.I will go back to them in a heartbeat, and I feel overall is was an amazing deal for a brandnew car none the less. Thank you guys!

katv200

16 de jul. de 2016

Fantastic experience. I was so pleased how I was treated I would definitely come back and refer also. I have no reason not to come back. Pleased with everyone I encountered.

NewOwner

13 de jul. de 2016

My husband went online to go "window shopping" for a Hyundai Tucson after which he received an email from Natasha to see if he was interested to set up an appointment, which he did for the following Saturday. Once there we were helped by Ryan Maclean who literally went out of his way to help us in any which way he could. Extremely friendly and sociable (not at all pushy like you would expect from a car salesman), spent the time to find out what exactly we were looking for, helped us figure out the numbers and the end result was that we are now the proud owners of a brand new Hyundai Tucson in the color and with all the features we wanted. Not only that, we are now looking in to trading in our second car and get another Hyundai!

kad41

11 de jul. de 2016

We sent my son to see Marty Reardon because he was kind and courteous and he made the buying experience painless and fun. Thank you

dogger2010

9 de jul. de 2016

This is my second purchase from this same dealership. I think that says a lot. The salesperson we dealt with was beyond professional and made sure all our needs were met. There was a minor glitch with some of the insurance paperwork(all on our end) and our salesperson was willing to drive out to our home to get it signed. Professional. She was beyond willing to get our needs met. No pressure. Test drove as many cars as we needed until we found what we were looking for. Professional. I have only good things to say about our salesperson. Purchasing a vehicle can be an intimidating experience and I can honestly say this was a very good experience.

SaraSantaFe

8 de jul. de 2016

My husband and I went in to look at a 2015 Hyundai Santa Fe, loved it and bought it! Our salesman, Marty, was incredible throughout the entire process. He was patient, kind, helpful and answered all of our questions. We keep saying "That was the easiest and most relaxing car-buying process we've experienced." To be honest, I wasn't excited about going because of other car-buying experiences I've had elsewhere. However, this process was fabulous and I'd definitely recommend this dealership and specifically Marty!

AC2013

7 de jul. de 2016

I bought a new 2013 Hyundai Tuscan a few days ago. The Hyundai Auburn team worked so hard to get me into a comfortable but affordable vehicle. They helped me get out of my current loan on my nissian with a low down payment. Great team, I be returning to them again for another vehicle in th future/

dnt4426

7 de jul. de 2016

I had a great experience. It was very professional. My salesman JEFF Allen was very attentive to my needs. He was able to answer all my questions.

Lisa I

18 de jun. de 2016

Best service I've ever had! Emad was so helpful! I couldn't have received better service! Love my new car!Thank you, all!Lisa I

ecaccavelli0

18 de jun. de 2016

The process of buying a car is exhausting but I was able to find the perfect car with a great price. The help was exceptional and I didn't feel any pressure.

corneliusja

14 de jun. de 2016

It was a good experience. Set everything up through email before every visiting dealer. Once I arrived everything was as described in email with no surprises.

debddp

12 de jun. de 2016

Again, Stan Otoo-Genesis was the best . The most professional, and was a pleasure to work with. I would recommend Stan and Herb Chambers auburn to everyone looking for a new car . we could not of had a better experience.

mende.williams

6 de jun. de 2016

After visiting several other Hyundai dealerships in the area and spending far more time than I would have liked to listening to canned sale pitches and banter, it was very refreshing to go into Herb Chambers Hyundai in Auburn and be able to purchase a car and make a deal that I was happy with in about an hour. The sales man and manager were both professional, direct, and to the point. I would definitely recommend this dealership.

debddp

4 de jun. de 2016

Our Salesman, Stan Otoo-Genesis, was the best car salesman, in all these years of buying vehicles, that my husband and I have ever encountered. He provided everything we asked for including the best purchase deal possible. He was very knowledgeable about the cars' features and explained everything to us thoroughly, demonstrated extra effort to help us maintain our intended budget, and clearly provided the terms of the transaction. Stan was friendly and someone I felt I could trust. I have already recommended him to several of my friends and I know that if I have any problems or questions, I can just call him for assistance or information. Way to go Hyundai - totally great experience from the salesman to the cars (the Tuscon and the Sonata) was wonderful!

ijd1

29 de may. de 2016

happy with my car so far what can I say Ilike it, it drives well looks great , good on gas handles well on the road.

gpiette62

25 de may. de 2016

Paul did a good job of answering all our questions and did a very good job getting the deal done. He was very helpful the day we picked up our new vehicle and made sure we had a good understanding of the functions of the Tucson. We would be happy to work with Paul again for a future purchase.

jmatthews73

23 de may. de 2016

A great leasing arrangement thanks to Stan! I thought that I wasn't going to be able to get another lease but he helped upgrade at the same payment I was paying for my last lease.

bbandelean

19 de may. de 2016

Great service I get from Stan Genesis at herb chambers hyundai i will always go to them for my next car great service thank teams

billlondergan

19 de may. de 2016

it was great time buying a car from herb chambers hyundai it was very easy they listen to my car need and my father bought cars from stan so was easy

donnalamonda

19 de may. de 2016

it was great time at herb chambers buying my second car from them am happy Stan Genesis did a great job when I need my next I come back to herb

cnashawaty

17 de may. de 2016

ALL GOOD! Kaitlyn called many times to see if she could be helpful - it was never intrusive - in deciding what I wanted/needed. I first heard from her when I inquired about a 2014 Cadillac, she was so nice I decided that whatever car I decided on it would be from the Herb Chambers organization.

songzz

13 de may. de 2016

Before I visit the dealer, I already picked couple cars that I would like to see. I called before visit to make sure they have these cars. I had test drive and decided to purchase one of the them. So, it was relatively smooth process. Sales agent, David was polite and highly professional with sufficient knowledge of the car.

billndeb9373

12 de may. de 2016

Great place to deal with been going there since 1993 always left there satisfied, hope to return again in about 3 years for another Hyundai

myautumn06

29 de abr. de 2016

Very friendly , did not feel intimidated , did not feel rushed , and very helpful , they tried to get me exactly what I wanted . I would go back there in a second . Loved finance guy and general manager great senses of humor at a stressful time ....which was actually not stressful AT ALL!!!!!!

willisch1

26 de abr. de 2016

David did a great job and met all my expectations. I would definitely purchase another vehicle from him. All and all I am satisfied with the dealer's and David's performance.

peasecarole

23 de abr. de 2016

Very happy overall, this is my third Hyundai and have recommended dealer to friends. Will continue to purchase and service my vehicles at this dealership. No

dawna1958

22 de abr. de 2016

Thank you Stan, it was a pleasure doing business with you again. This was the third Hyundai that we purchased or leased from this dealership and it won't be the last. Every time we are in need of a new car the experience at Hyundai Aubun has been quick and painless. The staff has been excellent and manages to always meet our budget requirements. We have worked with Stan on out last three cars and could not be more pleased. Keep up the good work.

Dawna1958

22 de abr. de 2016

Thank you Stan, it was a pleasure doing business with you again. This was the third Hyundai that we purchased or leased from this dealership and it won't be the last. Every time we are in need of a new car the experience at Hyundai Aubun has been quick and painless. The staff has been excellent and manages to always meet our budget requirements. We have worked with Stan on out last three cars and could not be more pleased. Keep up the good work.

James Car Enthusiast

12 de abr. de 2016

My past experiences when car shopping overall have not been that great. However, my salesperson Tyler Hendrix was extremely helpful. Tyler Hendrix had a lot of product knowledge and was a very good listener. I had a lot of expectations and Tyler met every single one of them. He found the perfect Elantra for me that fit my life style and needs. He wasn't the type to try to sell me any car just to make the sale, he was interested in helping me buy the right car for me and wasn't going to be happy until I was happy. Overall the experience was fantastic and Tyler Hendrix met all of my requirements and he is the salesperson for you. Best salesman in the store as far as I'm concerned even though there entire staff is very helpful and knowledgeable. Five Stars all day long, you go Tyler Whhooott Whhooottt.

mschmidt21

9 de abr. de 2016

The experience I had was exceptional. Can't say enough good about everyone there. Especially liked that I never felt pressured. We stated what we wanted and that's what we got. No hassles. Never had to wait. Everyone was very knowledgable.

gustafson77

6 de abr. de 2016

I came in knowing what I wanted. The quite online was reasonable although a few hundred more than others. My decision to buy from Herb Chambers came down to the fact there was zero BS and no pushiness from the salesman. It was a nice experience.

katrina.hatem

1 de abr. de 2016

Felt very comfortable leasing a car from here and got exactly what I wanted for the right price! Jeff was very friendly and helpful with finding me my dream car.

renee.boucher1

1 de abr. de 2016

I had a good experience buying a vehicle from Herb Chambers Hyundai in Auburn. I have leased two cars, and purchased 2 cars from them. So, that says it all.

lori.murphy1

1 de abr. de 2016

I had a wonderful experience at Hyundai. My family and I have purchased 3 cars there in the last year and have always dealt with Paul Webber, who was an excellent salesman, not at all pushy, and extremely helpful. After checking several other Hyundai dealers, I would definitely go back to Herb Chambers Hyundai in Auburn for future purchases.

ann.shawler

21 de mar. de 2016

We have a positive experience at Herb Chambers Hyundai. The sales and financing people were professional and attentive. We wnt on one of the coldest days of the year and our salesperson made sure the car was warmed up before we took it for a test drive. We arrived late in the day and they had no issue with staying until we were satisfied and completed our purchase.

mgiguere57

14 de mar. de 2016

All I can really say is that everyone whom I dealt with at Herb Chambers Hyundai in Auburn was extremely professional an friendly.Stan especially made the whole leasing process enjoyable.

sherbypatroger

11 de mar. de 2016

ThisDealership is Excellent I would go back again the staff was fantastic dealership was clean Marty was GREAT listened to everything answered every question and the COFFEE was GREAT and HOT

MAYACIRE

22 de feb. de 2016

I am very pleased with the service I received at Herb Chambers Auburn. Marty Reardon was very knowledgeable and easy to communicate with. He answered all of the questions I had when purchasing the car. He was also easily reachable when I had additional questions. I would definitely recommend him, as well as the dealership to people in the market for a car.

Genesis13

19 de feb. de 2016

Purchased my 2013 Genesis Coupe, Paul was very easy to work and made the entire experience stress free. Always kept me in the loop, never had to worry about anything, always knew I could trust Paul. One year later, I still have the car and still love it! Thanks Paul and Herb Chambers!

NRAJECKI

13 de feb. de 2016

great place to buy a car great service always make you feel you are important whether there for service or to buy a car or to lease.

dc1948

1 de feb. de 2016

Had to bring my 2015 Sonata for a minor warranty problem. Took care of issue promptly. Gave me loaner because I live 25 miles away. Service dept. was great. Also thanks to my salesman Jeff Allen and Gen Mgr Devin Sullivan for their involvement. This is my third vehicle purchased here since 2010. It's worth the drive to do business here as opposed to another dealer just 2 miles away. My thanks to the dealership and Herb Chambers.

dc1948

29 de ene. de 2016

Had to bring my 2015 Sonata in for minor warranty work. Issue handled promptly. Gave me a loaner car because I live 25 miles away and car would be tied up most of day.

michaelnat

15 de ene. de 2016

Extremely Happy! Believe me when I say that because when it comes to "cars and money" I usually leave "car places" disgruntled. Herb Chambers Hyundai has been very good to me through the years and David Caraballo is the best of the best. I got a great deal as cost is my number 1 priority. Of course I also got a car I liked. David likes to see his customers truly happy. He takes his job to heart. He will answer all your questions. As crazy as this may sound, he actually sold me two cars because in about 7 years I will be back to purchase that 2nd Hyundai. He is that good and you can trust me because I have written some cruel but true reviews when it comes to cars. I don't kiss bum. If Herb Chambers comes to town he needs to bring steak for David. I think I suffer from Jiffy Lube PTSD. No symptoms today! Again, my experience at Herb Chambers has been always positive and David Caraballo is the man you want to see when you want a great experience. Trust me.

DavLou26

13 de ene. de 2016

Who said..."you can't pick your dream color for a vehicle and have it too!".........hasn't visited the Hyundai Dealership at Herb Chambers of Auburn, MA. I won't divulge my age, but I've raised 4 successful children and have a talented 5 year-old grandson and have never been given the opportunity to select the color of my car/truck/suburban....ever:( All that changed when I walked into the Hyundai Dealership and was greeted by a smiling, very enthusiastic salesmen, Marty Reardon. He listened carefully to all of my needs and within minutes, I was out-and-about test driving a new, 2016 Tuscon. I knew within minutes of driving this smooth, spacious and well-designed SUV that this would be my new vehicle of choice.....but not in white. I inquired if they had the "milk-chocolate creamy" color they title, "Mohave sand" and Marty explained that they could locate one quickly and I was ready to sign the lease! Marty has been and I know will continue to be readily available to answer any and all of my questions. I was struggling operating the "blue-tooth" feature and Marty genuinely offered to have me drop by so he could test it with me. (I thought it was a Mal-function....) the only "problem" was me....we both laughed and I went on my way from the Dealership, confident that not only had I leased a new, reliable, sleek SUV but I had also gained a professional,respectful friend. I value my new, on-going relationship with Herb Chambers Hyundai of Auburn!

KPITZ

12 de ene. de 2016

No issues at all. Got a good deal. No pressure by the sales person. Transactions was handled professionally. Everything was done in a timely fashion.

CGEORGE0

30 de dic. de 2015

After 35 years of BMW, Audi, Benz and Porsche ownership, I surprised myself by walking into a Hyundai dealership to order a new loaded Genesis. Not only was I greeted in a professional and friendly manner but after only a couple of days of ownership of this new vehicle I wonder what I was thinking spending $100K+ for new cars. The Genesis is a marvel for half the cost. Will update this review after I put some miles on.

KKUSTIGIAN

29 de dic. de 2015

Hi, My experience buying a new car from Jeff Allen was very pleasant. Jeff was very considerate of my time and he answered all my questions in a clear and concise manner. He was helpful and I'm happy with my new vehicle! Also, Matthew of Auburn was able to secure a very competitive auto loan rate for us. Overall excellent experience!

TOMNICBIG

23 de dic. de 2015

Jeff was awesome to work with. He was very friendly and professional. Price negotiation went well, with no funny business. He listened to what I wanted and showed me exactly what I was looking for.I would definitely recommend him for buying a new car

NBRUNELL

17 de dic. de 2015

Our salesman David caraballo was very accommodating and took the time to explain everything, he was very knowledgeable and we felt very comfortable asking questions

LMPLAVSIC

16 de dic. de 2015

I knew exactly what car I wanted and they made the whole buying process so easy and so pleasant. Paul was very professional and courteous. Although I have other Hyundai dealership closer to my home, I will be coming here to service my car. I was so impressed with the whole experience and people who are working there. Everybody is so nice and helpful.

Ashley128

15 de nov. de 2015

I thoroughly enjoyed my visit with this dealership yesterday! My sister and I were greeted by the receptionist and the managers the minute we walked in. When I checked in with the receptionist for the special deal they gave me in the mail, I messed up on the amount I had left on my car I was trading in. Instead of making me feel stupid, we had an inside joke going on throughout the visit. They have a great sense of humor. I worked with David who was very professional and friendly. He didn't put me in a car I didn't like or couldn't afford. He paid attention to my needs and got me into a gray 2016 sonata and I LOVE it! He is approachable and easy to talk to who will answer any question you have with a great amount of patience. He doesn't stop working hard for you until everything is complete. He even showed me around the dealership of where to go when I need service and what to expect. Thank you to Matt who helped out with getting to the payments that I could afford. Thank you to Anthony for an easy ending to it all. He didn't pressure me to sign up for all these extra deals for the car. He let me choose, sign and shook my hand to congratulate me. I will definitely come back and tell everyone who is looking for a new car to come to you guys! Thank you everyone for an awesome, fun, and pressure free visit and thank you for letting me hit the gong!

SEMIKING22

14 de nov. de 2015

Entire staff was very professional and would consider the dealership for my next purchase. I live too far away to use the service department, but would it as well if it was convenient.

Boston Red

14 de nov. de 2015

Once again...another above and beyond service visit...twice in the last week...oil change and tire rotation. Trivial you say...a simple service call? It's never just simple. They treat your car and myself like family. Service Advisor Nichole and Tech Chris (once again) always took their time not only to explain everything but to also show you what was done. Every time a complete physical is preformed to make sure all's well. Never misled or up sells. I really look forward to the visit's. GM Deven and Sales Mgr. Matt always take the time to make you feel at home and YES...they do remember you! Herb's got a winning combination here. Oh yeah....they even wash and vac every visit. Nice.

DARLEENGRIFFIN

11 de nov. de 2015

David was so helpful in helping me identify the right vehicle for my needs. He was patient and asked the right questions to ensure that I would take delivery of a model that was equipped just the way I wanted. He was very courteous and professional and is an asset to the company! It was truly a pleasure meeting many of the staff members in all the departments. Everyone was smiling and pleasant and helpful. Good job, Herb, for ensuring that your staff is given the tools they need for your success as well as theirs. Very hard to come by nowadays!

Jjflannery

24 de oct. de 2015

Was informed by a service employee that warranty would not be covered for a repair so was forced to have work done else where since my car would not run which cost $470. The starter needed to be replaced. Days later received a call from service manager informing me that work would be covered but I had the to the work done immediately. Will not reimburse unless work is done by a Hyundai dealer which was not communicated to me. Worst customer service ever. Very unhappy customer. They have lost a customer forever. Will not go back.

JLEWISFUZZ

22 de oct. de 2015

Job well done! I would recommend Jeff Allen to my friends who are looking for a new car! Keep up the professional and excellent work!

DRAJOTTE77

19 de oct. de 2015

For the first time i enjoyed buying a vehicle!!! David Caraballo Did an awesome job with everything from finding the SUV that fitted my need to how fast i was able to take possession of the vehicle.. Kudos to The Herb Chambers Hyundai Family!!!! WILL BE RECOMMENDING!!!

RDONNELLY3368

9 de oct. de 2015

I t was good. The staff was professional and where politely and meet my needs. I am a repeat customer because of this behavior and will be back in the future.

ESP0

7 de oct. de 2015

I knew exactly what car I wanted and Stan made it easy to buy. Good price, everything spelled out with no tricks. They took plenty of time at delivery to explain everything. Never felt pressured. This is my fourth Hyundai from Herb Chambers and yes, I checked with other dealers.

GARFERPATS

1 de oct. de 2015

I recently bought a new 2015 Hyundai Sonata Limited at Herb Chambers Auburn. I worked with Marty Reardon who was very professional and knowledgeable on the specs and features of this vehicle. I felt I received a really good deal as the new 2016 models were coming in to replace the 2015 inventory. This is my third car I purchased here over the years from Marty and the sales process went smoothly. Marty is a great asset for Herb Chambers and followed up with me to make sure the car was satisfactory as always.

LouisP

28 de sep. de 2015

Double check the service department work! Had a normal 3k oil change done and they did not tighten the oil filter enough(like loosely sitting on the oil adapter ring), was leaking oil all over my driveway. Opened a case with Hyundai Customer Support to ensure if there are any issues with the engine going forward, it's not coming out of my pocket. Called them up and they threw in a free oil change?

IAMTONYSY

22 de sep. de 2015

Stan Otoo-Genesis was a pleasure to work with. He made the new car buying process a pleasurable one. I never once suspected him of using sales tactics on me, just gave it to me straight during the whole process. The Finance manager, his name was Anthony, you have to do the finishing paperwork with him. I did not enjoy my experience with him. During the finishing paperwork process he forces extra options on you and makes you feel like you have to purchase these, it felt like sleazy salesman tactics. When I declined these extra options he asked why as if to guilt me. My experience at Herb Chambers Hyundai of Auburn was good overall, just don't try to use sleazy sales tactics on me.

EWYNGO

16 de sep. de 2015

I was treated very well by David. He was very courteous and professional. This is the third auto I have bought from this dealership and I have been very satisfied with each purchase.

Katelyn S.

11 de sep. de 2015

I would like to thank David Caraballo for a great car buying experience. This was my first time really buying a car and I was nervous at first but David was helpful and worked with me to find the car that was right for me and that would fit with my budget. I got the car I wanted at a price I could afford. So though I started the process nervous it ended with me very happy. And now I have a Sonata! If you are thinking of shopping for a car at Herb Chambers Hyundai of Auburn I highly recommend it and you should definitely go see David Caraballo!

HANKCHARLES52

9 de sep. de 2015

I had a good experience at Herb Chambers with Devin and Marty. I paid $2300 more than a similar car quoted to me by Central Hyundai of Plainfield Ct. and I'm ok with that.

LGWOODARD

9 de sep. de 2015

We went in to look At what was available in Sonata's for 2015. We were shown what. Was in stock. It we were looking for a different color. Sales person offered to check with other dealers and locate the color we wanted. Called the first thing Monday morning to let us know that he found one, we went in that afternoon and drove the new car home.

DancingCatfish

1 de sep. de 2015

I exchanged multiple emails with employees (Alpha and Menwon) at Herb Chambers in order to minimize any time spent at the actual dealership. I am meticulous with my words and request so I made sure everything was agreed to before I drove the 45 minutes to Auburn to finalize the deal. I even had the email on my phone and they had it printed out in front of them!The salesman (Dave) took all the information and spent 30-40 minutes walking between his desk and the manager's desk making copies, giving them mileage on the the lease turn-in, etc. Finally he presented me with the numbers to get the deal done and they were completely different than what I came in for. I showed him what the agreed to deal was and, of course, he went back to his manager. He came back and told me all the various fees and payments that agreement didn't cover. I explained that this was already agreed to with very specific language. He looked at me with a blank stare so I said, "Are you telling me that that deal doesn't exist?" He said yes and I said I'm leaving.There are plenty of other options in the area without needing to deal with people who won't honor agreements. Take my advice and steer clear of this place.

Carai001

31 de ago. de 2015

I would like to shout out David Caraballo Jr. for assisting me in the car buying process. He was superb and made me feel very at ease. Explained the process in a professional manner and made me feel comfortable in obtaining the car I wanted. Also, Anthony Bailey was great with the financials and was easy to talk to very friendly and professional. I was not nervous and I felt great!

Carai001

31 de ago. de 2015

I would like to shout out David Caraballo Jr. for assisting me in the car buying process. He was superb and made me feel very at ease. Explained the process in a professional manner and made me feel comfortable in obtaining the car I wanted. Also, Anthony Bailey was great with the financials and was easy to talk to very friendly and professional. I was not nervous and I felt great!

TINAJUSIEWICZ

27 de ago. de 2015

David and Joey went above and beyond to get me the perfect vehicle. They treated me as if I were a family member. I would highly recommend this dealership to my friends and family.

VICTOR08121972

19 de ago. de 2015

David Anglin a great seller have knowledge of every single detail of the product he is selling I will strongly recommend him to my co-workers and the dealer as well.

KAYLE.EULOTH

18 de ago. de 2015

My experience with Hyundai was easy, and I appreciate the timeliness in which the whole process was executed. I needed a new reliable vehicle right away and was able to do so through Hyundai.

SOUTHVETSERV

14 de ago. de 2015

During the eperience of purchasing two Hyundai Elantras, 2012, and 2016 models, with the assistance of Salesperson Marty Reardon, as well Sales Manager, Devin Sullivan, the entire experiences were handeled very professional on both occations. I would recommend Herb Chambers of Auburn Mass to anyone wishing to make a purchase of a new or used vehicle at any time. The Trombley family wishes to thank these two very professinal employees for all their assistance.

Boston Red

11 de ago. de 2015

Went to Herb Chambers Hyundai in Auburn today for my first service visit since we bought our new Hyundai Veloster. They hit a home run. You'd think I was their only customer. Smooth and professional. They explained AND showed me everything they did...perfecto. Whoda thunk?They earned my trust in them.

LINDSEYSHEMWELL

11 de ago. de 2015

The staff at Hyundai of Auburn, Massachussetts were amazing. They addressed all of our needs and set us upnwith a car we adore and that was very affordable. We had heard Jeff Allen was great and wev weren't disappointed he was just as wonderful, we got our car quickly, and everything we needed or needed to know was taken care of. The financial team was also amazing, I can't remember thev name of the man that took care of my fiance and I but he was absolutely wonderful, we only met with him briefly.

BFREDW

9 de ago. de 2015

Very professional and knowledgeable staff. Marty was easy to work with. This is the 4th Hyundai that our family has purchased from Herb Chambers and we will be back.

Medic44

8 de ago. de 2015

I went in already having been financed. I wanted a new accent I was told I was to upside down on my car but they showed me a used one to look at. Not only did the sakes rep lag behind me abs tear me like a second class citazen they couldn't find the car they wanted to show me. Eventually they found it I put my head in it and said someone smoked in this car. The two said o really? Yeah really! I was then told I could get it for 500 a month. I told him no and he said nothing els he could do for me. Well a few days latter I brought the same information to route 2 Hyundai and guess what not only where they kind and helpful and I drove off the lot with a 2016 Elantra. For 162 a month less then herb offered. Do not buy a car from these people they will just screw you over.

DEANT0

7 de ago. de 2015

This is the second car I have purchased at Herb Chambers Hyundai. Both times I wasassisted by Jeff Allen and as usual he was friendly, professional and very helpful.I must also say that the staff in the service dept. are always very friendly and helpful as well.

ANTOINETTEDOBOSZ

7 de ago. de 2015

Experience was very good. Salesperson did not waste my time and just stuck to selling me the car I wanted for the price I was looking for. I really liked him and would buy another car from him if I needed one.

CONSTANCEHOBART62

6 de ago. de 2015

no pressure, they met my needs for the type of car I wanted! We made a solid deal for my Ocean Blue Sonata. I love it!

YJBONILLA

1 de ago. de 2015

It was easy to by my Santa Fe, no complications. I felt very comfortable all the time I was there. The guys were very attentive, useful, pleasant.

Shirley Martin

29 de jul. de 2015

I had a problem concerning my lease. Good news it was resolved by all. Thank you Nicole and Devon for helping me out. I would again like to thank you for looking out for us and resolving this in a timely fashion.

ABRAHAMSON5812

25 de jul. de 2015

i thing car dealers could work with people after they buy a car that has problems. Hopefully this replacement has no issues it took you over a year to help us

AHESCH7

25 de jul. de 2015

Very nice buying experience. David did a great job. Car was in tip top shape when I picked it up and David showed me how all the bells and whistles worked.

S.CHARLIEBISHOP1

23 de jul. de 2015

I had spoken with other salesperson in the past and had an unpleasant experience. David Anglin is the only person that I will deal with.

TFRYER32

9 de jul. de 2015

it was a good experience, but the only disappointed part of the whole experience was that we did not get floor matts for a brand new car, whether or not it was a base model (which what we could afford at present time) or the top of the line model floor matts should be supplied.

CMCBOSTON

25 de jun. de 2015

I just leased my new Santa Fe. Great experience with Stan.He gets the job done, at a fair price in short time.I continue to go back here to get my cars.

rthomas1955

12 de jun. de 2015

I was having issue with my 2011 back and forth to the dealer and was not happy Marty once again helped in into the new Elantra and hopefully this will work out

RON_B_GOVE

11 de jun. de 2015

Loved my 2011 Sonata so much that I passed it down to my daughter and purchased the 2015 model. I had such great luck and love for my 2011 model that I new it made it so simple to decide what I wanted for my next vehicle. Purchased my 2011 in 2010 from Marty. He kept in contact with me every year so I new I would be back to Herb Chambers Auburn to get my new car when I was ready to buy. They had plenty of models to choose from. The price was negotiated and financing done super fast. Love my new Sonata!

4JEANMARIE

5 de jun. de 2015

I have always dreaded the car buying experience. Sales people were always pushy and I never felt as if I was actually being helped. It was more like I was being hassled. At Hyundai, my experience was the complete opposite. I was actually surprised at how easy the sales people were to talk to and how quick it was for us to come to an agreement on a price. I knew what I wanted, I knew what I could afford and what I wanted to pay and from the moment I walked in, I felt like I was a valued customer. I was actually able to make a deal in 45 minutes stress free! I don't even have great credit. I couldn't be happier with my decision to lease through Hyundai. I highly recommend the sales people over at Hyundai in Auburn. Now, I can't imagine going anywhere else.

Ambie63

3 de jun. de 2015

The sales person was knowldgeable and friendly. He went out of his way to find me a car that fit my needs and even traded with another dealership to get me what I wanted.

HACKATHORN

23 de may. de 2015

I went to the dealership due to a flyer that was sent by Herb Chambers that claimed 60 months at 0o/o interest. When I got there I was told that they didn't have a car like the one I wanted in stock but they could get one there by Saturday. We discussed price and allowance for my 2011 Tucson and agreed on a price. I gave them a thousand "earnest money" and was told to return Saturday, which I did. When my wife and I saw the car, we realized it did not have the options we wanted, we were told that this is what we agreed to and anything more would require a higher price. That is when I would have walked out; if Matthew Vuelta hadn't been there. He had overheard the conversation with Devlin and said he thought he could help. We had to return to see the car Matt had found and it was everything we wanted with a few extras, for less that $2.00 a month more. We bought the car and thank Matt and Jeff Allen for all their help. I would be hesitant to recommend this dealership to anyone, because of Devlin. but probably would because of Matt and Jeff.

gw1951

14 de may. de 2015

The vehicle I traded for was as advertised with fair trade in value for mine. But Paul, the salesperson who helped me went above and beyond my expectations. he traveled to my work place to assist in obtaining documents, and was always eager to help. He made the experience 5 star and worth returning to this dealership. GW, Monson, MA

rp243

13 de may. de 2015

I had a previous issue at this dealership involving an oil change. I reached out to the general manager, Devin, and after speaking with him we came to a mutual agreement. Mr. Sullivan provided me with excellent customer service and even offered to take me on a walk through of the service area.

Joe

30 de abr. de 2015

I've always been a fan of Herb Chambers dealerships before and this was no exception. I brought in my car to check some electronics after I installed a part myself. Mechanic Lisa was fantastic, helped me calibrate the system properly, did a 38-point inspection and told me what maintenance was upcoming and what I should get done despite the fact that I have moved away and would not be getting any future work done at this dealership. Herb Chambers is always professional, always does a good job, and always goes the extra mile. Thank you.

kz8962

23 de abr. de 2015

Another wonderful experience dealing with Marty Reardon! Just leased our family's 10th vehicle from Marty, always a pleasure to work with him. Thanks again, Marty!

B&LWorcester

12 de abr. de 2015

We came to this dearlership just to explore our options be it a new or used car. We left with a new 2013 Hyundai Veloster. First we'd like to thank sales consultamt Jeff Allen for being a great listener. He understood our want's and needs and presented us with alternatives to match these needs. Buying a car is not a five minute process. The back and forth did take some time, BUT NEVER were we ever pressured. That goes for the Gen. sales Mgr. Matt and finance director Anthony Bailey. In the end, we were very happy especially with the financing. Anthony even did better than our credit union! We can not wait to piock-up our new car. Thank You Herb Chambers! A totally great buying experiance. Looking forward to our next purchace.

Scott Gibeault

11 de abr. de 2015

Worked with Devin Sullivan over a problem I had, before days end he had the matter rectified. communication was great.very PROFESSIONAL . I would recommend this dealership

Lucille Pereschino

6 de abr. de 2015

I just leased a 2015 Hyundai Genesis and had a great experience. Matt Vuelta was patient with us and answered all of our financial questions. He never put any pressure on us to make a quick decision. We traveled 55 miles, from North Kingstown, RI to Auburn, Ma because this dealership had the car and the best deal around. Paul Webber, our product specialist was knowledgeable and helpful with the delivery. He delivered our car to Rhode Island and met us at the RIDMV where he spent all morning with us waiting to register our car and go over all of the amenities the vehicle has to offer. Paul also installed our new license plates and frames. Also, would like to thank Anthony Bailey for his financial expertise and his attention to detail on the leasing contract.

Melz3686

6 de abr. de 2015

I was having issues with my 2013 Hyundai Elantra, which shouldn't have been happening with a fairly new car but that is a whole different issue. Anyways I dropped my car off Thursday evening for a Friday morning service appointment. I asked for the issues to be looked at, and also for them to help me out with the mileage reimbursement program, which offers you a gift card to reimburse you for some of your gas purchase. I called to check on the car Friday afternoon, and I spoke with Toni in the service department, he said he had no idea what was going on with the car and would get right back to me. Well I never heard back from anyone that day. I called again Saturday morning, Toni said to me" oh ya sorry I just left last night and totally forgot to get back to you" which I thought was very professional, anyways I asked about the status of my car, to which I was told that someone would be checking it in soon. So needless to say it sat there all day Friday and no one looked at it. So Saturday afternoon I called again and they had no idea what was wrong with it, just that they would need it until at least Monday to which I responded that I was starting a new job and could not be without a car the following week. Precisely the reason it was dropped off Thursday night, so after complaining about this and being told that I could not speak to a manager because there weren't any available, I hung up the phone, not more than 5 minutes later, Toni called me back, suddenly there was an issue with my car and I had brought it in with No oil in the car and they couldn't touch the car until I brought them documentation of all the oil changes I had ever had done in the car. Well my father is a mechanic and does the oil changes for me, so I don't have the dealer sticker in my window stating when the next oil change is do. So because they saw this, they decided to use this as an excuse not to fix my car. I find it funny that this was never mentioned the whole time the car sat there, and when I decided to call them out on this and complain about the issue, it was suddenly my fault why they couldn't fix it. I brought a mechanic with me all the way to the dealership to be sure my car had oil so I could drive it without any damage to car, and there was plenty of oil in the car. It was a completely fabricated story to try to cover up the fact that they forgot my car was there. Needless to say nothing on my car got fixed and I never received the mileage reimbursement that was supposedly taken care of when I was sitting there. This is the worst experience I have ever had with a dealership, I was horrified at the way the staff acts and "works" if you can even considerable it that since they don't seem to do much of it. I would not recommend this dealership to my worst enemy and I will not be buying a new hyundai in the future, in fact I am trying to get out of my loan with this hunk of junk as we speak. Good luck to you if you decide to give these people a try. Worst mistake I could have mad was to trust them.

Rjaquith

14 de mar. de 2015

We just purchased a 2014 sonata and couldn't be happier. Great price and service. With a trade in, took about 2 hours to get everything worked out and drive off with my new vehicle!!!

Jennifer Badalamenti

4 de mar. de 2015

My Hyundai Veracruz broke down in Oxford last year, right before Christmas. I was forced to bring my car to the nearest dealer instead of Bertera Hyundai in Sprigfield, my usual dealer. I received phenomenal service. Friendly staff, informed frequently of updates, staff dedicated to making it as painless, and inexpensive as possible for me. They struggled frequently with my extended warranty coverage and gave me a complimentary rental car when they refused to cover the length of my stay there. Love this place!! Thanks Hyundai

Jennifer Badalamenti

4 de mar. de 2015

My Hyundai Veracruz broke down in Oxford last year, right before Christmas. I was forced to bring my car to the nearest dealer instead of Bertera Hyundai in Sprigfield, my usual dealer. I received phenomenal service. Friendly staff, informed frequently of updates, staff dedicated to making it as painless, and inexpensive as possible for me. They struggled frequently with my extended warranty coverage and gave me a complimentary rental car when they refused to cover the length of my stay there. Love this place!! Thanks Hyundai

mbrown

3 de mar. de 2015

I highly recommend this dealer, after casually looking for a car for about 3/4 months I found one on their site that I was interested in - I'm not from the area so I decided to take a weekend day and drive out. My boyfriend and I walked around the lot for 10/15 minutes before anyone came out to see what we were looking for - which gave us a chance to look around and talk. When Dave Anglin (highly recommend) came out I was about to tell him exactly what we were looking for and he came through for us. Our first ride in the first car he put us in, I knew we would end up buying the car. THIS DEALER IS SO GREAT! We put a deposit down on the car that day, and I actually went back by myself to have my trade assessed and work out the final deal. They gave me more for my trade than I would've gotten anywhere else, and I didn't feel like I was haggling back and forth. Everyone at this dealer made me feel so welcome and comfortable, PLUS I got to ring a gong after the purchase was complete. Truly, I had fun buying my car though I definitely have had more fun driving it. Do yourself a favor and stop in and see Dave.

Molly

3 de mar. de 2015

I highly recommend this dealer, after casually looking for a car for about 3/4 months I found one on their site that I was interested in - I'm not from the area so I decided to take a weekend day and drive out. My boyfriend and I walked around the lot for 10/15 minutes before anyone came out to see what we were looking for - which gave us a chance to look around and talk. When Dave Anglin (highly recommend) came out I was about to tell him exactly what we were looking for and he came through for us. Our first ride in the first car he put us in, I knew we would end up buying the car. THIS DEALER IS SO GREAT! We put a deposit down on the car that day, and I actually went back by myself to have my trade assessed and work out the final deal. They gave me more for my trade than I would've gotten anywhere else, and I didn't feel like I was haggling back and forth. Everyone at this dealer made me feel so welcome and comfortable, PLUS I got to ring a gong after the purchase was complete. Truly, I had fun buying my car though I definitely have had more fun driving it. Do yourself a favor and stop in and see Dave.

vgoli90

30 de ene. de 2015

Great dealership, very welcoming. Ask for Paul Webber, he genuinely cares for his customers experience & he kept me up to date at all times. All the others were very nice as well. Overall a very smooth transaction.

sameul92

14 de dic. de 2014

I was called by the general manager and threatened that he will sue me. I did not know writing in-depth reviews about my personal experience can get me trouble, therefore I decided to edit this and just say that "I had a bad experience".

apa1012

10 de dic. de 2014

I recently bought a hyundai santa fe from this dealership and I have to say it was truly a hassle free experience! Prior to this, I had been to many dealerships as I had been shopping around for awhile and this was by far the friendliest and most helpful crew! I worked with Anthony Santos and he really went above and beyond to help me find a car that I would love but that would also work with my budget! I couldn't believe he even drove the car out to me since I didn't live too close to the dealership and spent time removing the rusted bolts from the license plate on my old car so I could swap them! Really above and beyond and I would recommend Anthony and this dealership to anyone! Best of luck with your car shopping - keep this place in mind

Bruce Chobot

6 de dic. de 2014

just purchased a sonata at Herb Chambers auburn and I was very impressed with the whole experience Tyler Trinque,Joey Bush,Steve Zografos all were very thorough and helpful. 5 stars

Brenda Chobot

5 de dic. de 2014

I just purchased a sonata at Herb Chambers auburn and I was very impressed with the whole experience Tyler Trinque,Joey Bush,Steve Zografos all were very thorough and helpful. 5 stars

doleski

3 de dic. de 2014

As this is my second purchase from this dealership I have to say that this has been a significantly better process vs the first time around. Paul Webber was very friendly, very helpful and did a great job at keeping contact with me even after the sale was complete. He was both professional and knowledgeable and made for a much better shopping experience. I would recommend searching him out the next time your here. Thank you for all your help Paul!

Kgrant5000

1 de dic. de 2014

Tyler Trinque and Herb Chambers made for a wonderful car buying experience. Tyler was open, honest, truthful, cheerful. Gave us comfort and confidence in our purchase! Recommend highly!

DAWN MERRIMAN

18 de nov. de 2014

This is the first new car we have purchased in over 10 years. I hate buying cars. The stress, the games, its all too much. But Tim and Anthony at Herb Chambers Hyundai, could not have made the experience any better. They were patient, honest and got me into the new 2015 Sonata without breaking my budget. I cannot say enough great things about this dealership and these two gentlemen in particular. Thank you guys for making this process virtually painless. I will be a returning customer for sure!!! I LOVE MY NEW CAR!!!!!!

Happyshopper

17 de oct. de 2014

I just recently bought a car from here and after dealing with many different dealerships I can definitely say this place is fantastic! If you don't want to deal with constant bartering and wondering if you are getting a good deal or being scammed this is the place to go! I worked with Anthony Santos and I recommend asking for him if you go! He was extremely knowledgeable and helpful and I didn't feel like I was being pressured at all, rather he just wanted to find a car that I would love and would work with my budget! The customer service was above and beyond, they even drove the car out to me when it was ready since I lived further away and he helped take the plates off my old car which was not an easy task! And show me how to work all the different technology things in my new car! He took extra time to do nice things and this was after the car was already bought! So go buy your next car here and ask for Anthony! I've never written a review on anything before but these guys deserve it!

grz30

10 de oct. de 2014

We recently purchased a Sonata and our initial impression of this dealership is very positive. We appreciate the time that our sales rep, Mike Cardozo, spent with us. He was very thorough in his explanation of the car and its features. During our initial meeting with him, we never felt pressured to make a purchase. He was very easy to work with and we are looking forward to driving our new car!

ELehman

1 de sep. de 2014

Jeff Allen and the team at Herb Chambers Hyundai of Auburn helped me to purchase a car and register it in DC. It was not an easy challenge, and they all went above and beyond to get it done on my short timeline. It was an excellent experience!!! I can't imagine buying a car anywhere else.

xdhags555x

12 de ago. de 2014

Staff was friendly and helpful. The process was easy and smooth. Family atmosphere. They didn't rush me into buying something I didn't want.

Aaron Heverin

8 de ago. de 2014

We arrived at the Herb Chambers Hyundai dealership by fate. Our family was on its way back from a vacation when our 2003 Santa Fe had a catastrophic mechanical failure on the Mass Turnpike. While we were extremely lucky that no harm came to us or anyone else on the road, it was clear that the vehicle was seriously damaged and undrivable. We had no choice but to have the vehicle towed. As luck would have it, the Herb Chambers Hyundai dealership was a short drive off the Auburn exit, of which we were within a quarter mile of. This would turn out to be the biggest stroke of luck and an absolute blessing for us. The Santa Fe arrived at the dealership 5 minutes before they closed for the day! As I was making final arrangements with the tow truck driver, my family was brought into the dealership's waiting room where they were made comfortable while my wife explained what had happened to us. The staff's outward friendliness and concern was very comforting since the bad situation was getting worse as we realized that we would not be going home but spending the night in Auburn, Mass. This was made more difficult to take since this whole ordeal happened on a Saturday evening. The dealerships service department was closed on Sunday. We were truly stuck. I must give huge thanks to Matt Vuelta - one of the dealership's Sales Managers. Even though he had a previous engagement since, at this point, the dealership was closed, Matt took it upon himself to continue to watch over my family as I was trying to pull some of our belongings out of the car for an overnight hotel stay. We then piled into Matt's car and went to the hotel. However, he didn't just leave and drive off. He stayed with us while I attempted to get a room for the night. The bad news piled up some more when I found out that every hotel in Auburn was booked and the closest available room was in Marlborough. Not wanting to leave us stranded, Matt took us back to the dealership where he first provided us with a loaner even though the Service Department was closed. He then got on his computer and found us a room in Marlborough. Matt assured me that the Service Department would be aware of our Santa Fe and he'd try and get it pushed in first thing Monday. Thanks, Matt. I'll never forget your kindness. First thing Monday, I got a call from Bill Peters, Service Manger for the dealership, who explained exactly what had happened to the Santa Fe and that the repair could very well be something covered by a factory recall. However, he wouldn't know for sure until he checked with Hyundai. It was very hard waiting for Bill to call back. I was praying the damage was indeed something covered by a recall, but if not, how much would the repair be? We certainly hadn't budgeted for this kind of disaster, so between getting things going with our insurance company, and the possibility of having to abandon the car, I was fearing the worst. The "worst" did creep up when Bill called me back later in the afternoon and told me everything that was going on, Sadly, Hyundai wasn't going to cover the repair! But that feeling of total hopelessness vanished when Bill said the dealership was going to cover the cost of the repair since we had been through enough and he just wanted to get the vehicle fixed and for us to get back home safely - which was still 430 miles away! I was speechless. I had never before experienced this type of concern, outward friendliness and goodwill. I was completely without words. So even though we had to wait it out for a few days since the repairs were quite extensive, the Herb Chambers Hyundai team was simply wonderful. Words will never express my sincerest gratitude to Matt, Bill, and the repair technician who spent hours repairing the vehicle and got us back on the road. The service was impeccable. The vehicle seems like new again! We arrived home safely and owe a huge debt of gratitude to Herb Chamber Hyundai. Finding the dealership was truly a miracle.

aaronhev

7 de ago. de 2014

We arrived at the Herb Chambers Hyundai dealership by fate. Our family was on its way back from a vacation when our 2003 Santa Fe had a catastrophic mechanical failure on the Mass Turnpike. While we were extremely lucky that no harm came to us or anyone else on the road, it was clear that the vehicle was seriously damaged and undrivable. We had no choice but to have the vehicle towed. As luck would have it, the Herb Chambers Hyundai dealership was a short drive off the Auburn exit, of which we were within a quarter mile of. This would turn out to be the biggest stroke of luck and an absolute blessing for us.The Santa Fe arrived at the dealership 5 minutes before they closed for the day! As I was making final arrangements with the tow truck driver, my family was brought into the dealership's waiting room where they were made comfortable while my wife explained what had happened to us. The staff's outward friendliness and concern was very comforting since the bad situation was getting worse as we realized that we would not be going home but spending the night in Auburn, Mass. This was made more difficult to take since this whole ordeal happened on a Saturday evening. The dealerships service department was closed on Sunday. We were truly stuck.I must give huge thanks to Matt Vuelta - one of the dealership's Sales Managers. Even though he had a previous engagement since, at this point, the dealership was closed, Matt took it upon himself to continue to watch over my family as I was trying to pull some of our belongings out of the car for an overnight hotel stay. We then piled into Matt's car and went to the hotel. However, he didn't just leave and drive off. He stayed with us while I attempted to get a room for the night. The bad news piled up some more when I found out that every hotel in Auburn was booked and the closest available room was in Marlborough. Not wanting to leave us stranded, Matt took us back to the dealership where he first provided us with a loaner even though the Service Department was closed. He then got on his computer and found us a room in Marlborough. Matt assured me that the Service Department would be aware of our Santa Fe and he'd try and get it pushed in first thing Monday. Thanks, Matt. I'll never forget your kindness. First thing Monday, I got a call from Bill Peters, Service Manger for the dealership, who explained exactly what had happened to the Santa Fe and that the repair could very well be something covered by a factory recall. However, he wouldn't know for sure until he checked with Hyundai. It was very hard waiting for Bill to call back. I was praying the damage was indeed something covered by a recall, but if not, how much would the repair be? We certainly hadn't budgeted for this kind of disaster, so between getting things going with our insurance company, and the possibility of having to abandon the car, I was fearing the worst.The "worst" did creep up when Bill called me back later in the afternoon and told me everything that was going on, Sadly, Hyundai wasn't going to cover the repair! But that feeling of total hopelessness vanished when Bill said the dealership was going to cover the cost of the repair since we had been through enough and he just wanted to get the vehicle fixed and for us to get back home safely - which was still 430 miles away! I was speechless. I had never before experienced this type of concern, outward friendliness and goodwill. I was completely without words. So even though we had to wait it out for a few days since the repairs were quite extensive, the Herb Chambers Hyundai team was simply wonderful. Words will never express my sincerest gratitude to Matt, Bill, and the repair technician who spent hours repairing the vehicle and got us back on the road. The service was impeccable. The vehicle seems like new again! We arrived home safely and owe a huge debt of gratitude to Herb Chamber Hyundai. Finding the dealership was truly a miracle.

GEK

19 de jun. de 2014

Really, really impressed with this team. Couldnt have asked for a better car-buying experience! I recently started looking to purchase a certified pre-owned car. I did research online ahead of time, and then scheduled appointments to test-drive vehicles at several different dealers. Herb Chambers Hyundai in Auburn was my first appointment. I had no intention of buying a car when I walked in, but they were greatvery helpful, answered all my questions, not at all pushy, had a sense of humor, were committed to exceptional customer service, and got me everything I wanted at a really good priceso, to my surprise, I ended up buying a car. Brianna was my first point of contactshe was great, really helpful answering my initial questions and getting me set up with an appointment. My salesman, Mike Cardozo, was exceptional. Very knowledgeable, really funny, and not once did I feel pressured into buying a carI genuinely felt like he was there to help me out. And when I asked for automatic locks/keyless entry to be installed in the car, he advocated on my behalf with his manager. Mike totally broke every stereotype I had about what a car salesman is like. Ask to work with Mike, hes great! Managers Joey and Tim were also extremely helpful. At every stage of the process, I kept waiting for it turn into this stressful experiencebut it never did. Such a positive experience!

julio.a.leon.3

16 de abr. de 2014

In regards to service department. Ever since I purchase the vehicle almost 3 months ago and purchased in good faith hoping everything was great and done , I've been having this annoying wheeling or spinning sound inside the cabin like coming from the gauge section specially when accelerating the car. I have brought the car a few times and had left the vehicle at the service department for days at time to be diagnosed and ultimately fixed. According to the professionals, everything was thoroughly checked and that all component in and out seem to be in normal operation, so to say they couldn't find or target the problem in any of the appointments but indeed acknowledge the sound in the cabin. At the last pickup without success, I was told by the Service Department Supervisor that the problem was going to be researched and that other vehicle of the same standards were to be test driven to identify the probable linked and normal sound if any for this particular model. He promised to get to the bottom of the issue, to contact me and ultimately get fixed if it wasn't a normal behavior. A week after, since I never got the call back as promised, I decided to call him myself to inquire about the status of the situation. All I got was "I haven't gotten a chance to test drive one yet. As soon as I get a chance I will call you". At this time I mentioned that I needed this issue to be fixed and squared away before a Florida trip that I will be making. This was 2 weeks before the trip. A Week later still no call from the supervisor when I decided to go to the next in line service shop. As soon as I took the car in and since, three issues with the car have been identified. Unfortunately, since the process of getting parts delivered is also an issue, my trip had to be delayed when this could have been dealt with much sooner if the original service center had kept their word. This whole ordeal has cost me time and money, not to mention stress. My wife decided to call the dealer again to request if possible a loaner while the dealer is waiting for the part so that we can make our trip in time but all she got was attitude by the sales manager. We had purchased 3 cars from this dealer before and until now we never had a problem. I have no issues with the sales team. Great guys, specially Michael Cardozo and Tammi at the service department, she is great. Thanks you guys. But when people don't keep their word and don't address issues properly it creates serious misunderstandings. And still no call from the supervisor till this day. I really don't like doing this and find no pleasure on it, but this is really upsetting.

Debbie

27 de mar. de 2014

Just got my third vehicle from you guys and I want to thank Mike Cardozo for being awesome! He got me exactly what I wanted and is officially my new favorite salesman!

jbishop91

10 de mar. de 2014

Tammi..........What an amazing asset to your service department, and dealership!!!!!!!... To begin, we had an electrical issue with my 2007 Hyundai Sonata. Our vehicle was brought to Sam's club for what should have been a routine installation of a new battery. It was proven that the mechanic there had reversed the battery, which lead to a massive electric system failure. (Module, fuses and electrical damage was done to the vehicle. Tammi handled the insurance company CMI, and they were responsible and in turn paid for the claim. Fast forward 3 months ahead, and once again we had a major electric failure, to which they refused responsibility.Tammi, took the matter into her hands, supplied us with a loaner car and worked tirelessly with the Insurance Company.... To no avail, however, I got to experience a wonderful, competent and compassionate, tenacious asset to Herb Chambers Service Dept. Tammi has an amazing personality, and does her job with a smile on her face, and the customer's best interest at heart.You have made customers for life. Kudos to you for having such an amazing staff!

Michelle811

3 de feb. de 2014

Thank you for a wonderful experience! I love my new '13 Elantra, Bill Ethier was so nice, knowledgeable and helpful in the whole process. He knew what I was looking for, what I needed in my new car, and want I had for "wishlist" as well. We found the perfect fit! Better gas mileage for my long daily commute, room for the family, etc! Start to finish a seamless process!

NikiletteWalker

29 de ene. de 2014

I wanted a newer car than what I had and Stan was willing to work with me and help through a tough process of making the decision to buy or not that day. It was an emotional time for me because my father passed away and he wanted me to buy a newer car. I had very specific demands which were met as far as what I was looking for in my newer car including extras and pricing/ Stan made an emotional process fun and exciting.

tattoo666

27 de ene. de 2014

As soon as I walked in the door I was greeted with a friendly smile and a courteous and business like approach to my service needs. Tammi was a definite plus to my 2.5 hour experience which did go by rather quickly. I enjoyed a free hot coffee while I looked over the lot full of new cars and was sent home in my washed and repaired vehicle. I have been in for service several times now and it has always been a rewarding visit with pleasant and helpful people serving my needs. I will be back!

Dlnichols

25 de ene. de 2014

Yesterday I made an appointment to see 2011 Honda accord for my daughter, drove 1hour, when we arrived at 9:30 am, Tim greeted us and very friendly, told us they were waiting for us and that someone else was also coming to look at the same car later today. Tim introduced us to Bill who informed us that the car SOLD yesterday(same one Tim told us someone else was coming to look at later today)When I call at 3pm yesterday and spoke to Jillian I indicated that my daughter was only interested in the Honda accord. I told Bill I was not happy someone could have called us to tell us the car was sold. Bill was only interested in selling us a New Hyundai .... I told him we were not interested. Never offer us to look at another Honda Accord . We got up to leave, Tim was at his desk I went over and told him he should have told us the car was sold when we came in, Tim told us the car sold yesterday. So did the car sell yesterday or today, no matter . If the car sold then great for them,.... Neither of them needed to lie ... If they need to tell stories or make them up , then they should make sure they are on the same page.... Good luck to any one buying a car from Tim or Bill.... If they lie about what's available or not available then what else do they lie about.... To bad we had CASH.... Their loss

mahoegen

23 de ene. de 2014

I recently purchased a 2011 Honda Accord from Herb Chambers in Auburn MA. The customer service was excellent and my salesman, Bill Either, was an ultimate professional. The pricing of the vehicle was top notch, which beat out the competition, and the condition of the vehicle was perfect and I would highly recommend this dealership. Five Stars all the way around.

bSimpson

19 de ene. de 2014

I got to say, that after a terrible experience with herb chambers Honda in Boston, the guys at herb chambers in auburn saved the day! The buying process was comfortable, clear and most satisfying. Especially the services of Michael Cardozo and Matt Vuelta were exceptionally. From now on, I won't even consider to buy a car somewhere else.

Karen Conti

7 de ene. de 2014

Stan is an incredible salesman. He is very informative and extremely helpful. On a scale of 1 to 10 (ten being the best) I would rate Stan a 20. His sincere commitment and thoughtfulness was greatly appreciated. Please know that Stan is an asset to your dealership and gives 110% all the time. He is patient, kind and very personable and inforative.

DavidJButler

24 de dic. de 2013

Went for service once again (oil change and tire rotation). In on time - out on time for a reasonable price. I have made a effort to return to Herb Chambers even though I live in Connecticut. My sales experience with Marty Reardon was excellent and encouraged me to come back for all my service needs in the future. Both the sales team and service get a "10" from my prospective.David ButlerDanielson, CT

VeryHappy

23 de dic. de 2013

Thank you very much! I love my Venza and now I love my newer one even more. I wasnt even thinking about trading in my Venza but when they called me and told me about the Venza loyalty I couldnt resist. Mike Demers and Jacob Perez were very helpful, nice and a pleasure to work with. I hate the car buying nightmare but these two made it a fun and quick experience. They kept me laughing which made the time go by without me even noticing. Thanks again guys you ROCK!!!!

Cecilia & Tom

27 de nov. de 2013

My husband and I had a great experience buying our new Elantra from Herb Chambers Hyundai in Auburn. Jeff Allen was our salesman and he was terrific. He made the process a lot of fun, answered all of our questions and helped us pick out the best car for our needs. Matt Vuelta made the financing process look easy and painless. They were both very knowledgeable and helpful. I would strongly recommend these two gentlemen if you're in the market for a new car.

patsfan1991

24 de nov. de 2013

Stan was great from the minute we walked in the door. He took what we had to work with and made the purchase happen. The entire dealership worked very hard to make sure we were happy. I love my new Hyundai Sonata! I will recommend this dealership to anyone looking for a new or used car. Thank you

patriotsfan

24 de nov. de 2013

Thank you to everyone at Herb Chambers for seeing this deal through. It took a lot of hard work from Stan and the finance guys to make it happen. I am in love with my new Hyundai Sonata

Elizabeth A.

19 de nov. de 2013

This was our fifth Hyundai in our family, and my first time as a new buyer on my own. We originally went in response to an ad for a used Accent hatchback but I ended up walking away with a new lease on a much newer Elantra sedan for a better rate and a better deal, and still feel very satisfied. What I had originally been worried about as a stressful process turned out not to be so. I worked with Michael Corduzo throughout the entire process, except for financing in which case I worked with a fellow named Stephen. Both were friendly, pleasant and professional, were willing to listen to any concerns we had and had answers at the ready for any questions that came up throughout the session. The entire time I felt like someone that mattered, not just some statistic. We have been going to this branch for many years for everything from routine oil changes to regular service to even many major repairs and have always been satisfied by the level of service and treatment we get. It only seemed fitting that I return here for my first purchase.

Nashida

18 de nov. de 2013

This was our fifth Hyundai in our family, and my first time as a new buyer on my own. We originally went in response to an ad for a used Accent hatchback but I ended up walking away with a new lease on a much newer Elantra sedan for a better rate and a better deal, and still feel very satisfied. What I had originally been worried about as a stressful process turned out not to be so.I worked with Michael Carduzo throughout the entire process, except for financing in which case I worked with a fellow named Stephen. Both were friendly, pleasant and professional, were willing to listen to any concerns we had and had answers at the ready for any questions that came up throughout the session. The entire time I felt like someone that mattered, not just some statistic. We have been going to this branch for many years for everything from routine oil changes to regular service to even many major repairs and have always been satisfied by the level of service and treatment we get. It only seemed fitting that I return here for my first purchase.

Bernie

14 de nov. de 2013

After much research I have decided to buy a 2013 Tuscon at Herb Chambers in Auburn. I wanted a specific color and interior. The salesman was excellent to work with, and found me the only one similar to what I wanted on the entire East Coast. I had to give up the specific interior trim that I wanted. The sales process was straight forward, and Jeffery got me the most deal that I could. It was less than I expected, but in the end mostly acceptable. The finance process was a different story entirely. VERY high pressure to buy extended warranty coverages. It took forever to actually get around to purchasing the car! I finally said I had enough, and decided on a tire warranty that at least made some financial sense. After three hours of purchasing, we finally drove out with my new and lovely Tuscon. We only have a few miles on it so far, but I am beginning to love it. The facility was nice. However, considering that it is mid November in MA, it was poorly heated, and I froze through the three hour purchasing ordeal! Something could be done to make the customer more comfortable. All in all, while it could easily have been an excellent experience, it was at best a good experience. Kudos to Jeffrey. He was good to work with.

alibob116

1 de nov. de 2013

I was never a loyal customer to a brand until I bought my 1st Sonata in 2007. Now I am on my third Hyundai with all the thanks to Marty Reardon. He has been there with me for the 3 purchases and is a very understanding sales rep. He knows what I want and gets the vehicle I want. He is a super person. He helps you every step of the way. The new service and waiting area is great. You don't mind waiting for your vehicle to get serviced. Again, thanks to Marty for the wonderful job you do!

Shaggy

1 de nov. de 2013

I was never a loyal customer to a brand until I bought my 1st Sonata in 2007. Now I am on my third Hyundai with all the thanks to Marty Reardon. He has been there with me for the 3 purchases and is a very understanding sales rep. He knows what I want and gets the vehicle I want. He is a super person. He helps you every step of the way. The new service and waiting area is great. You don't mind waiting for your vehicle to get serviced. Again, thanks to Marty for the wonderful job you do!

Jeff44

27 de oct. de 2013

I met with Marty Reardon and told him what I was looking for, he knew exactly what was on the lot and pointed me towards 3 cars that fit my needs. Once I decided on the vehicle, he took care of everything without any problems.

Happy2622

16 de oct. de 2013

The absolute BEST dealership I have ever bought a car from. Incredible people. Mateus, You're simply the best my friend. Thank you so much for all your time and all your help. If you are even remotely thinking about buying a used vehicle and especially a new Hyundai, make sure you see Mateus. The absolute BEST salesman you will ever deal with. Thanks again Mateus. Rhett, thank you too buddy. It got pretty tricky working things out for us. You even stayed way after closing to get all the details worked out for us. You went above and beyond! Thank you so much for everything you did for us.

Derek B

16 de oct. de 2013

The Absolute BEST dealership I have ever bought a car from. Just incredible people! Mateus, you're simply the best my friend! Thank you so much for all your time and all your help. If you are even remotely thinking about buying a used car or a new Hyundai, you owe it to yourself to go see Matues. I promise that he will take care of you and treat you with more respect than you've ever received from any other salesman at any other dealership. Thanks again Mateus. Rhett, thank you too buddy. It got pretty tricky working things out for us. You even stayed wayyy after closing to get all the details worked out for us. You went above and beyond! Thank you so much for everything you did.

Jess1o

29 de sep. de 2013

Marty was a pleasure to work with. I was a first time car buyer, and he helped me navigate this process. He was very knowledgable, and made me feel like he would help me find the best deal there was. I appreciated his patience. I am now a proud Hyundai owner and if it weren't for Marty, I might still be looking for a car.

1st time car buyer

29 de sep. de 2013

Marty was a pleasure to work with. I was a first time car buyer, and he helped me navigate this process. He was very knowledgable, and made me feel like he would help me find the best deal there was. I appreciated his patience. I am now a proud Hyundai owner and if it weren't for Marty, I might still be looking for a car.

Rajeev

25 de sep. de 2013

This is my second sonata from Herb Chambers Auburn in 1 yr. I bought the first one and now leasing the second. Nice experience both the times. Stan was very friendly, and nice guy to work with. Only thing i did not like this time was there was no free oil change coupons, During my last purchance with them 1 yr back I had got 4 free oil change coupons.They have also redone the building so its nice inside out.

jefconfam

15 de ago. de 2013

Herb Chambers Hyundai has made me a believer (and I am a dealer disliker by nature). I have purchased both an Elantra and most recently a Sonata from them. I got a very good price on both of them from my very helpful sales person Marty Reardon. I love both cars as they are comfortable (the Sonata more so) and get great gas mileage. There are lots of extras on each considering how much I paid for them. I now bring both cars to the dealership for service. At this point it's only been oil changes and tire rotations but I will continue to do so as their service is great, prices are better than my old mechanic, and the service experience overall is fantastic: clean, nicely furnished waiting room, friendly service, and prompt service while you wait.

ReneandSharon

9 de ago. de 2013

I originally spoke with Gabe DaSilva about my interest in a 2000 Ford Focus LX Sedan that my Husband found on Herb Chambers website. On Monday, Gabe and I set up a time for myself, my husband and my son to look at the car. We had an appointment for Wednesday at 6:30 p.m. that same week. On Tuesday I had to call back Gabe to ask him if it was an automatic or a standard but he did not return my messages that I left for him to call me. On Wednesday morning I knew I needed to find out from someone if this vehicle was standard or automatic because we were to be driving 1 1/2 hours from our home to the dealership. I remembered Gabe had told me during our original conversation that if he was busy I could talk to Rhett Butler so, I asked for him. When Mr. Butler came to the phone I asked him how much he knew about this vehicle and he told me that he didn't know anything about it. He then said "Why what do you want to know?" So I asked him if he knew if it was standard or automatic? He right away answered that it was an automatic. I said to him, "are you sure it's automatic?" He responded by saying that's what I said didn't I? Very rude!!! I said to him, "I thought you just said you didn't know anything about this vehicle, so how can you be sure it's an automatic? He said well, I know it is. I explained to him that we were driving a long way to look at this vehicle and I just need to make sure that it was definitely was an automatic. He said, "well it is." I said okay then we will see either you or Gabe at 6:30 tonight and he said okay and hung up. Upon arrival at the dealership, I asked to see Gabe DaSilva. I was asked my name and the man went off to get Gabe. The salesman returned and said that he was unavailable. He asked what we were there to see and we told him about the car. He went and got the keys so that we could see the car and test drive it. After about 25 minutes the salesman returned only to inform us that the car had already been sold the day before. No one ever informed me that the car was already sold when I spoke with Mr. Butler that very morning. Instead they let me drive for 1 1/2 hours to look at a car that was no longer available. My husband, myself and my son were very upset and left without even looking at anything else because we were very upset by their dishonesty and did not want to deal with them at all! In he future I will never purchase a vehicle from Herb Chambers Hyundi of Auburn.

civicman100

8 de ago. de 2013

No one ever looks forward to bringing a car in for service. I know when I bring my car to Herb Hyundai and see John all my worries go out the window. John is very understanding and helpful when I have a problem with my vehicle. Thank you for the great service.

Jrlg5

8 de ago. de 2013

Recently purchased a used vehicle and was looking for maintenance information. John took the time to explain what my vehicle needed and why. I was very impressed with his automotive knowledge and patience. I will be back.

LW01527

8 de ago. de 2013

I brought my car in for front end work on Tues 7/16. The service writer (Justin) noticed that I was overdue for a timing belt and some other repairs. Since the engine had 148K miles (all highway, FWIW), I agreed to replace the timing belt. The next day, I received a call from Justin to inform me that the technician had noticed spots of oil on the floor of his bay, and saw some rot on the oil pan once he got the car in the air. So, apologizing for missing it earlier, Justin also recommended replacing the oil pan, which I authorized. Fast forward 2 1/2 weeks (during which promised phone calls to update me on the status of the repairs routinely never materialized and estimates of their completion were invariably wrong), I received a call on Weds 7/31 that the repairs were complete, but the tech wouldn't have time before he left for the day to make the "extended test drive" that he wanted to do, so my car would be ready for pickup on Thurs 8/1. When driving home Thursday night, the car stalled twice on the 15-mile ride, begging the question of how "extended" that test drive was. After stalling two more times on the way to work the following morning, I promptly called the dealership to report the issues. I was given an appointment to bring the car back in the following Tues so they could diagnose the problem. Monday night, on my ride home from work, I noticed a noise coming from the engine that sounded like the noise the playing card made when you put in the spokes of your bike's wheels as a kid. Fun in a bike, not in an engine. I pulled off the highway and called a tow truck to have the car brought back to the dealership. I called the dealership Tues morning to tell them of my adventures the previous evening and let them know that the car was there early for its appointment. The service writer told me that I would get a call back in a few hours, once they knew what was going on.When I did get a call back, Justin informed me that the engine had a "rod knock," and that the motor would need to be replaced, at a cost of $2400 for a used engine with 40K miles. He told me that the service manager had authorized a discount of $150, because it was "the right thing to do." When I questioned whether this had anything to do with the $2500 in repairs so recently completed, I was told that the timing of this problem was completely coincidental and had nothing to with anything they had done just a few days before. At this point, I called my ex-husband -- an ASE-certified mechanic with 20 years experience -- to sanity-check the story I was being given. When he heard that the prior repairs included replacing the oil pan, he confirmed that I was being given a song-and-dance to cover up for their mistake. From what I described to him, he was pretty sure that a clogged pickup tube lead to oil starvation in the engine, resulting in the rod knock now apparent.Armed with this information, I called the dealership back to see what their response was. I spoke to the service manager (Jim Pope), who insisted that they were in no way responsible for the problem, saying things like "when you open up the engine on a car with this many miles, you're running a risk of something going wrong", and "if the oil pan was rotting on the outside, it was rotting on the inside, so who knows how long the tube was getting clogged." When I proposed a compromise where I pay for the engine and they absorb the cost of the labor, the service manager said that he couldn't do that, but offered to discount the price to $1900, and would include moving over the new timing belt from the now-junk engine to the new-to-me one at no charge. I need the car to get to work and had invested so much already, so I felt I had no other option than to tell him to order the engine and authorized the work.If the oil pan rot was so pervasive that this clog could have been building up for months, as the service manager said, why did the tech not take out his flashlight and look up the pickup tube to see if this was actually happening? No one ever advised me that the oil system should be flushed because of these repairs -- I gladly would have paid an additional cost to avoid these catastrophic results. I took my car to the dealership (and paid the resultant premium on labor) because they are supposed to have the training and skills to provide superior service, but this appears to be incompetence at best and negligence at worst.After calling Hyundai corporate customer service to complain, I was advised to call the General Manager at the dealership to see what could be done about this situation. The GM was unavailable when I called, but I spoke to Tim, the (assistant?) sales manager. He patiently listened to my saga without being defensive or insisting on their lack of culpability, took plenty of notes, and said that he would talk to the GM in the morning.I just received call back from the GM, who is backing service manager in denying any possible link between previous repairs and catastrophic motor failure 3 days later. He is staying firm on $1900 price. Herb Chambers has 50 dealerships in the greater Boston area, and yet $1900 is the best price they can give me on repairs to something I understand they could easily have been prevented?The one star in this review is purely attributable to Tim, who I spoke with yesterday (that and Yelp won't let me give them zero). Anyone who values integrity in the businesses they deal with should stay away from this dealership, as I intend to do in the future.***Update 8/26/2013***About 1/2 hour after I posted this review and sent a copy to Herb Chambers corporate offices (Thursday 8/8), I got a call from Jim Pope (service manager) who told me he was authorized to give me a further 10% discount, bringing the price down to roughly $1710, which he told me would include all taxes so that would be my final price. They had ordered the engine, and he said he would call me when it came in.I received a call on Tuesday 8/13 to let me know that the engine had arrived and that they would check it over and begin the installation, and he would let me know when it was completed. He also told me that the price had come in lower than previously quoted, and the total was looking to be a little under $1500. When I asked for a ballpark timeline, he said that it was possible that it would be done Friday (8/16), but he would call when it was complete.I just got a call from Jim to let me know that the work has been completed. He also said that they replaced the radiator at no charge, as they discovered it was leaking (ASE-certified master tech ex-husband says it's probably because they broke it during the engine replacement), and Jim also had them balance the tires (I had noticed a shake at highways speeds that hadn't been there prior to my initial service, during which they replaced a tie rod end, so I thought it was an alignment issue but Jim said it was more likely tire balancing).So, all in all, I'm not sure how to sum up this experience. Jim has been more helpful and solicitous these last few weeks -- outwardly very concerned with my satisfaction -- but I still feel like I had to fight too hard to get to a point where I felt I was being treated fairly.*** Update 8/30 ***When reviewing and signing the paperwork when I picked up my car on Monday (8/26), I noticed a comment about "an existing exhaust leak," which came as a surprise to me, since neither I nor my ex-husband (ASE-certified master technician), nor any of the techs who had driven my car during the 6 weeks it was in their shop being repaired had ever mentioned hearing a noise or noticing any leak. And sure enough, when I started up the car, I heard the characteristic buzz of an exhaust leak. Also, as I pulled out of the parking lot, the brakes (which I had brought up as a concern after the first repair but was a lesser priority than the engine issues) did not seem to be fixed. Then, on the ride home, the Check Engine light came on.Frustrated with the situation, I submitted some feedback to Herb Chambers corporate offices via their online form on Monday night, requesting a return call to discuss possible resolutions. To date, I have not had a response.Tuesday morning, I called Jim Pope and told him about the Check Engine light. He seemed largely unconcerned and scheduled an appointment for me to come in on Thursday (they earliest they were able to accommodate me) to have the code scanned to see what triggered it. Thursday (8/29), I brought the car to its schedule appointment. Jim brought me back to the shop, showed me that the code was something about a post-exhaust something-or-other, and pointed out where the "existing" exhaust leak is. The flex pipe that has the leak is covered by a metal mesh (admittedly beginning to fray at one end, but not near where they say the leak is), so I wonder how they knew it existed before it was brought in to the shop. Considering that the tech told me that the pipe can wear from the torque that the engine experiences, and given that virtually all of my driving is on the highway (little stopping and starting to torque the engine) plus the fact that it looks like someone was rushing this job enough to bust the radiator when removing the engine (why else would it have been replaced without me even paying for the part?), it's not a big stretch to think that they had a hand in creating this problem as well. But I was given a card for a local muffler repair shop and told that the cost of fix there would be about $150 or so, cheaper than what I would pay at the dealership.I was hoping to hear from someone at Herb Chambers corporate in response to my online form submission (apparently their definition of a "prompt response" is different from my own), but have yet to hear back. ASE-certified master tech ex-husband says that they're walking all over me, but I have a demanding job, long commute, house and child to juggle and frankly have little time or energy to deal with this string of issues. I am at my wit's end in trying to get this resolved and am unsure where to proceed from here.All in all, I would advise anyone -- or at least anyone who isn't up for a protracted struggle if things go wrong -- to find a different dealership, perhaps even a different chain of dealerships, to bring your car to. (Apologies for the length of the review, but it's been a lengthy series of events that led to this point)

Purple123

25 de jul. de 2013

My experience was nothing but positive. Everything was explained in great detail. My salesperson was exceptional, going above and beyond to answer all questions. I would definitely seek him out when I purchase again. I traded in an almost 10 year old Sonata that was almostproblem free (a few minor corrections when new), Very fair pricing with exceptional deals. Bought my new Sonata on the spot without keepingappointments with other dealers.

europe2020

18 de jun. de 2013

I recently had a nail in the tire and I set up an appt and felt i was treated really well and service was friendly. By the time I walked up the st to get a coffee and back my tire was fixed and i was on my way. They also valcumed and washed the car. John was extremely professional and curtious. I am very happy with my Santa fe and the service at Auburn Hyndai!

Don'tGoToHCHyundaiAuburn

3 de jun. de 2013

HC Hyundai of Auburn had a 2012 model to which I was highly interested. I actually had a refundable deposit on the same car elsewhere, but this one at HC Hyundai Auburn was Certified Pre-Owned and had the manual transmission (my preference). It made sense to give the one at HC Hyundai Auburn a last chance before I went and bought the one that wasn't CPO. I try to contact them through Cars.com. I write a very detailed description of my situation saying if I like it I will buy it that day as I needed to make a choice within the next 48 hours (my car was on its last legs and I had a long driving week ahead of me). I received one of those fill-in-the-blank automated messages: Hello (insert name here). We see that you're interested in a (insert model and year here). We have many deals on automobiles that suit your needs...etc. (How do you know my needs? In my initial email I said I narrowed down to my choice to one car model and one car model only, and you only have one of thsoe cars). Obviously reading those mindless automated emails is not the service I needed. I replied to their automated message asking for a real person to reply and that wasting time wasn't a real luxury we had if I was to check that car out. I received another automated response that addressed precisely ZERO of the questions I had asked. I replied one last time and copied in a few people up the ladder I found from their websites, and cited their "company mission" and the "quality policy" they publish on their website. This one got a response!!!!! I got a sales guy who just kept asking when I could come in for a test drive. My two initial emails said EXACTLY when I could come in... if they would only address my questions which would prove that it was worth the drive all the to Auburn. So obviously throughout all of this NO ONE THERE took the time to read an interested customer's questions and respond to them. I called at 4:45pm on a Friday. Apparently emails weren't their strong suit. I got someone on the line who was much nicer than the sales guy in the emails. I said I could probably be there by close (6pm) but I couldn't guarantee it due to potential weekend traffic as the unknown variable. She said if I couldn't get there by 6pm no one would be willing to stay a few extra minutes (her included) because they were all going out together at 6pm. So a customer calls up and says he's about to buy a car elsewhere but likes your's better and will be there with cash in hand to check out your car and the reply is "no thanks, it's time to go out drinking". That's enough. I will never do business with HC Hyundai. I ended up buyng a 2012 Hyundai from a Subaru dealer which doesn't get me the full 10yr/100Kmi warranry but I also am glad a bunch of pushy, lazy sales morons didn't get my hard earned money.

drod1226

5 de may. de 2013

On the evening of Wednesday April 24th, 2013 I visited Herb Chambers Hyundai of Auburn with no intentions of necessarily purchasing a car the day of my visit. I did however have a car in mind and was strong on my decision to purchase it eventually. I called the day before to set up an appt. with Michael Cardozo which could not have been a better experience on ALL fronts. I could not have asked for a better sales person. He did not pressure me into ANYTHING and only expressed how much he wanted to help me and nothing more. These words were genuinely felt throughout the whole experience and not once did he fail to come through with anything he promised me and even on things that weren't promised he went above and beyond to do EVERYTHING. I felt and saw how committed he was to doing everything he could to make me happy. Michael was accommodating to all my needs. He was on point with answering to and helping with all my specifics from car info, to negotiating, and everything possible you can think of. He was very patient and EXTREMELY helpful throughout the process from beginning to end. I have not one complaint about my time at Hyundai of Auburn. My family has bought their last 2 vehicles from Herb Chambers of Auburn. In 1997 we bought the Hyundai Elantra Wagon from the Herb Chambers of Auburn and in 2002 we traded that in to purchase the Toyota Corolla S that I traded in for my most recent purchase a few weeks ago from Herb Chambers of Auburn which I had such a great experience with Michael. He is a great salesmen, he made my first personal car purchase both a smooth and easy process and I could not ask for more. He is definitely top notch and I will definitely recommend him to any and everyone. I look forward to having the opportunity to work with him in the future because he was definitely the biggest reason (in addition to my families history with the company) why I followed through with purchasing my vehicle at the Hyundai Herb Chambers of Auburn.

David

5 de may. de 2013

On the evening of Wednesday April 24th, 2013 I visited Herb Chambers Hyundai of Auburn with no intentions of necessarily purchasing a car the day of my visit. I did however have a car in mind and was strong on my decision to purchase it eventually. I called the day before to set up an appt. with Michael Cardozo which could not have been a better experience on ALL fronts. I could not have asked for a better sales person. He did not pressure me into ANYTHING and only expressed how much he wanted to help me and nothing more. These words were genuinely felt throughout the whole experience and not once did he fail to come through with anything he promised me and even on things that weren't promised he went above and beyond to do EVERYTHING. I felt and saw how committed he was to doing everything he could to make me happy. Michael was accommodating to all my needs. He was on point with answering to and helping with all my specifics from car info, to negotiating, and everything possible you can think of. He was very patient and EXTREMELY helpful throughout the process from beginning to end. I have not one complaint about my time at Hyundai of Auburn. My family has bought their last 2 vehicles from Herb Chambers of Auburn. In 1997 we bought the Hyundai Elantra Wagon from the Herb Chambers of Auburn and in 2002 we traded that in to purchase the Toyota Corolla S that I traded in for my most recent purchase a few weeks ago from Herb Chambers of Auburn which I had such a great experience with Michael. He is a great salesmen, he made my first personal car purchase both a smooth and easy process and I could not ask for more. He is definitely top notch and I will definitely recommend him to any and everyone. I look forward to having the opportunity to work with him in the future because he was definitely the biggest reason (in addition to my families history with the company) why I followed through with purchasing my 2013 Hyundai Elantra Coupe SE vehicle at the Hyundai Herb Chambers of Auburn.

David Rodriguez

5 de may. de 2013

On the evening of Wednesday April 24th, 2013 I visited Herb Chambers Hyundai of Auburn with no intentions of necessarily purchasing a car the day of my visit. I did however have a car in mind and was strong on my decision to purchase it eventually. I called the day before to set up an appt. with Michael Cardozo which could not have been a better experience on ALL fronts. I could not have asked for a better sales person. He did not pressure me into ANYTHING and only expressed how much he wanted to help me and nothing more. These words were genuinely felt throughout the whole experience and not once did he fail to come through with anything he promised me and even on things that weren't promised he went above and beyond to do EVERYTHING. I felt and saw how committed he was to doing everything he could to make me happy. Michael was accommodating to all my needs. He was on point with answering to and helping with all my specifics from car info, to negotiating, and everything possible you can think of. He was very patient and EXTREMELY helpful throughout the process from beginning to end. I have not one complaint about my time at Hyundai of Auburn. My family has bought their last 2 vehicles from Herb Chambers of Auburn. In 1997 we bought the Hyundai Elantra Wagon from the Herb Chambers of Auburn and in 2002 we traded that in to purchase the Toyota Corolla S that I traded in for my most recent purchase a few weeks ago from Herb Chambers of Auburn which I had such a great experience with Michael. He is a great salesmen, he made my first personal car purchase both a smooth and easy process and I could not ask for more. He is definitely top notch and I will definitely recommend him to any and everyone. I look forward to having the opportunity to work with him in the future because he was definitely the biggest reason (in addition to my families history with the company) why I followed through with purchasing my 2013 Hyundai Elantra Coupe SE vehicle at the Hyundai Herb Chambers of Auburn. I thoroughly enjoyed my time at this facility and Michael Cardozo as well as your other staff had a large amount to do with making this experience one to pass on to friends and family so that they too can go here and hopefully do business with Michael because he is one in a million and you definitely need to find other salesman more like him. He made my first personal car purchase just a a week or two ago now memorable and something I will cherish because it is very rare to be able to go and purchase a car and find a salesman or saleswoman who have the skills, knowledge, and professionalism Michael has. I thank both Michael and yourself Mr. Chambers for such a great experience and look forward to doing business with you guys in the future.

BT

16 de abr. de 2013

I recently had an issue with my Hyundai. Bob P went out of his way to get this issue taken care of in a most cost effective way. He went the extra mile for me and saved me a LOT of money on the repair. When I arrived he took the time to explain to me what we were doing and was exceptionally courteous and professional. I was treated like royalty and with respect. The repair was done on time and I am extremely thankful for Bob and Herb Chambers Hyundai...I will buy my next Hyundai from them for sure. ( Killingly CT )

Kabooper

14 de abr. de 2013

I have had 2 great experiences with Marty Reardon at Herb Chambers Hyundai in Auburn. First he made my experience in Trading in my 2011 Corolla for a brand new Elantra with all the bells and whistles for the price I was looking for, and he made it fun.! ....FUN!! I then took my Mom around looking at new cars. The Toyota dealership in Milford where we get her oil changed failed miserably when we were looking at new cars, so I told her she should think about something other than a Toyota, she really liked my car, and I told her how GREAT Marty was, so we headed over to talk to him. She left that day with a 2013 Hyundai Sonata and she LOVES it. Marty was patient and explained everything to her, (she isn't real tech savvy) and he got us the deal we were looking for. I can't praise the Sales Team enough. If you want to deal with someone who makes you feel comfortable and not pressured...Marty is the guy to go see! LOVE LOVE LOVE the new cars!!!

2Pkingman4

27 de mar. de 2013

Had not purchased a new car in many years and when I needed to do so my first inclination was to call Marty Reardon at Herb Chambers Hyundai of Auburn. I had purchased a car through Marty and Herb Chambers back 2007 and I had just recently recovered from a bad financial period and I needed someone who understood me as a person and could understand my needs. I knew what I wanted for a vehicle and Marty made the rest easy for me to get a beautiful new Tuscon, at a better intrest rate than I expected given my situation! Marty is a very down to earth, easy going guy who is not pushy nor deceitful. He knows his product and he takes the time to get to know his customer to find what's in both's best interest. Marty knows his Hyudai products well and is enthusiastic about them which is evident The renovation to the showroom and Service Dept. are beautiful, staff are always helpful and appreciative , what else could you ask for in a car dealership! I love the Hyudai product, have owned three at this point and when number 4 is going to be bought-Marty and I will do it all over again!

RamiShuraim

27 de mar. de 2013

I have bought a 2013 gold Elantra. It is amazing car I just got it yesterday. The service was great really. I have chose the car but had a problem with the payment, so I needed to wait for a week and a half and they were patient and held the car for me. They were really understanding and helpful especially in my situation. They have great pricing, they helped me to get the car that I liked with a better value. I don't think I would have got the same car with the same price somewhere else.Also, the warranty rocks! you shouldn't be disappointed at all. The sales people are also awesome, I had fun chatting with Sadiq about things not even related to the car haha. But really, in the end, I would defiantly recommend anyone to go their and get the car they like. Awesome people, awesome service always will satisfy you.

Paul

26 de mar. de 2013

Had not purchased a new car in many years and when I needed to do so my first inclination was to call Marty Reardon at Herb Chambers Hyundai of Auburn. I had purchased a car through Marty and Herb Chambers back 2007 and I had just recently recovered from a bad financial period and I needed someone who understood me as a person and could understand my needs. I knew what I wanted for a vehicle and Marty made the rest easy for me to get a beautiful new Tuscon, at a better intrest rate than I expected given my situation! Marty is a very down to earth, easy going guy who is not pushy nor deceitful. He knows his product and he takes the time to get to know his customer to find what's in both's best interest. Marty knows his Hyudai products well and is enthusiastic about them which is evident The renovation to the showroom and Service Dept. are beautiful, staff are always helpful and appreciative , what else could you ask for in a car dealership! I love the Hyudai product, have owned three at this point and when number 4 is going to be bought-Marty and I will do it all over again!

DianaStracher

22 de feb. de 2013

Last weekend I had no intention of purchasing a new vehicle and was only researching our options of getting my daughter out of a small coupe vehicle and into a compact suv. To my surprise, I ended up purchasing a new Tucson. My daughter absolutely loves it and our sales associate, Michael Cardozo was fantastic! Paul D., one of the Managers, handed us over to Michael and for that, I am so grateful! He listened to everything we were looking for from type of vehicle to price and payments and worked hard to give us exactly that. I was so pleased with the experience, and of course, the Presidents Day sale that was taking place, that I went back almost a week later and traded in my vehicle for a Sante Fe. I had already had a pretty new suv with only 18,000 miles on it so I had everything on my side and didn't have to buy anything. After spending some time with Michael Cardozo again, I found myself purchasing the new Sante Fe. I couldn't turn down the price and payments they were offering me. The Manager and General Manager both came over to say hello and introduce themselves and said they were there to help make what I wanted happen. Now, I'm not a fan of car dealerships and am very critical when it comes to them. I have to say, These two experiences have totally changed my mind about Herb Chambers in Auburn. I would recommend that dealership and MICHAEL CARDOZO to anyone!

Many Car Mom

22 de feb. de 2013

Last weekend I had no intention of purchasing a new vehicle and was only researching our options of getting my daughter out of a small coupe vehicle and into a compact suv. To my surprise, I ended up purchasing a new Tucson. My daughter absolutely loves it and our sales associate, Michael Cardozo was fantastic! Paul D., one of the Managers, handed us over to Michael and for that, I am so grateful! He listened to everything we were looking for from type of vehicle to price and payments and worked hard to give us exactly that. I was so pleased with the experience, and of course, the Presidents Day sale that was taking place, that I went back almost a week later and traded in my vehicle for a Sante Fe. I had already had a pretty new suv with only 18,000 miles on it so I had everything on my side and didn't have to buy anything. After spending some time with Michael Cardozo again, I found myself purchasing the new Sante Fe. I couldn't turn down the price and payments they were offering me. The Manager and General Manager both came over to say hello and introduce themselves and said they were there to help make what I wanted happen. Now, I'm not a fan of car dealerships and am very critical when it comes to them. I have to say, These two experiences have totally changed my mind about Herb Chambers in Auburn. I would recommend that dealership and MICHAEL CARDOZO to anyone!

Marsha

31 de ene. de 2013

Recently I bought a 2013 SantaFe Sport from Herb Chambers Hyundai of Auburn. First and foremost the main reason we went back to Auburn was because of the Sales crew there. We have bought seven cars there now and we have loved everyone. 3 Sonata's, 1 Tucson and 3 Santa Fe's. We have had not a problem with any of these cars. I did look around at other Suvs but non could compare to what I got standard with Hyundai and non could compare with the warrantees. They are trying to come close but not yet. We always have such a good time with our sales people. There is never any pressure and if they don't have the color you want they will find it and quickly. They even added a goody to my car for making me wait a few days while they found just the one I wanted. They will bend over backwards to get you what you want and then some. To finish the package I can't say enough about the Service Dept. Love getting into a clean car after an oil change. and again total satisfaction and care for your car. My salesmen is Stan, we call him Stan the Man. My husband is also in sales, not cars, but Stan had to put up with a lot from another salesman. We did have a great experience there and I am getting use to my first Suv. As I am getting older I find it easier to get into and out of. I also appreciate a thick steering wheel to hold when my fingers hurt from arthritis. Some of the cars I tried the wheels were very small and your fingers could get cramped. The seats are very comfortable as all our Hyundai's have been. My daughters car is an ,Outback, I can't sit in it very long it hurts my back. Love the heated seats but not much else. I will be taking my Santa Fe out on a road trip soon and can't wait to watch the mpg on the screen and will try out the bluelink. If you are looking for a car go to Hyundai of Auburn and ask for Stan the Man and he will do good by you, but they all will. Thank you Stan, Paul and Alex, and Kevin in the Service Dept. Love my car, Marsha R. Dudley Ma.

RAldana

10 de ene. de 2013

I was in the market for a used truck and my friend referred me to michael Cardozo from HC Hyundai in auburn. I told him what I needed in the truck (features and options that I needed) so michael told me he will do his homework and do what he can to find a preowned truck that fit my discription. The next day he got ahold of me and telling me that he found that truck that I needed. He even went to get the truck from a different dealership since HC share preowned vehicles in there inventory. We went over the price of the truck and gave me additional discounts which I thought I couldn't get which was a PLUS! We finally closed the deal where I was comfortable in the price, it was smooth and easy.The finance manager Alex S was in depth with all the paperwork and made everything easy to understand. Overall I had a great experience with this company and the salesperson I delt with. People there were great and highly recommend to go herb chambers hyundai not only for hyundai a but for any make and model. I love my 2011 silverado 2500!!

Michael O'Brien

4 de ene. de 2013

I felt Herb Chambers and Marty Reardon , have changed the old way of car saleman. This was a pleasant experience. No hasell. Excelent test drive with Mr Reardon taking time to let me get use to the vehicle. Explaining the features and comfort elements. Not at all over bearing. I started looking with another Hyundai dealership and was not impressed. I almost went to another type of vehicle. I would say the whole Herb Chambers Hyundai dealership was extremely professional in every manner.

JoshuaLee111

27 de dic. de 2012

I recently purchased a pre-owned Hyundai Santa Fe from Herb Chambers Hyundai in Auburn and had an excellent experience. The sales team was very accommodating and patient, letting me sit in about 15 vehicles to check them for a comfortable fit on my first visit. On my second visit, I test drove and purchased the perfect vehicle for me and my family. The Herb Chambers Hyundai sales department's commitment to satisfied customers doesn't stop the day you purchase a vehicle, either. Over a month after purchasing the vehicle, I had a problem with the tires which was not covered by any warranty. The service and sales departments worked together, and before I even had to ask, had already decided to replace all four tires for no charge.

joshualee

27 de dic. de 2012

I recently purchased a pre-owned Hyundai Santa Fe from Herb Chambers Hyundai in Auburn and had an excellent experience. The sales team was very accommodating and patient, letting me sit in about 15 vehicles to check them for a comfortable fit on my first visit. On my second visit, I test drove and purchased the perfect vehicle for me and my family. The Herb Chambers Hyundai sales department's commitment to satisfied customers doesn't stop the day you purchase a vehicle, either. Over a month after purchasing the vehicle, I had a problem with the tires which was not covered by any warranty. The service and sales departments worked together, and before I even had to ask, had already decided to replace all four tires for no charge.

dya13

19 de dic. de 2012

Sadiq my salesman and the staff made this buying experience pleasurable. They took the time to understand my situation and recommend the best car for me and my family. I would highly recommend if your looking for a Hyundai to visit them.

ahrisul

8 de dic. de 2012

Jeff, Jean, and Alex have been very friendly and supportive throughout the entire purchasing process.Jeff has accommodated my unique needs. He provided me with a stress-free purchasing environment: allowing me to consider different options, negotiate the vehicle's price, and communicate with my friends and family members. Jeff has never hurried me. He has maintained patience and professionalism during every interaction that I have had with him. Additionally, on the night of my purchase, Jeff stayed at the dealership extra late, so I could drive my new car home after work.Jean and Alex added to the professional and caring environment that Jeff established for me. They have also been supportive and patient with my needs while purchasing a new vehicle.Jeff, Jean, and Alex are friendly individuals and I strongly recommend purchasing/financing a vehicle from me. Their honesty, friendliness, and supportiveness improve the vehicle purchasing process.

James L.

8 de dic. de 2012

Jeff, Jean, and Alex have been very friendly and supportive throughout the entire purchasing process.Jeff has accommodated my unique needs. He provided me with a stress-free purchasing environment: allowing me to consider different options, negotiate the vehicle's price, and communicate with my friends and family members. Jeff has never hurried me. He has maintained patience and professionalism during every interaction that I have had with him. Additionally, on the night of my purchase, Jeff stayed at the dealership extra late, so I could drive my new car home after work.Jean and Alex added to the professional and caring environment that Jeff established for me. They have also been supportive and patient with my needs while purchasing a new vehicle.Jeff, Jean, and Alex are friendly individuals and I strongly recommend purchasing/financing a vehicle from me. Their honesty, friendliness, and supportiveness improve the vehicle purchasing process.

TerryG16

1 de nov. de 2012

Mike Marzilli and Sadiq Davies are a great team. They made the car buying experience quite enjoyable. I bought the Hyundai Sonata Limited at a great price. Everything with these two gentlemen was first class. Sadiq's knowledge of the all of the car booklets and the actual car are unbelievably impressive and the photo on his desk is quite adorable. I would highly recommend dealing with either one of these men.

Bigman3506

1 de nov. de 2012

It was a great experience. They got me into the vehicle I wanted without any problems. I love the vehicle I purchased and will return to buy any future vehicles. I highly recomend Herb Chambers Hyundai.

fbordo

1 de nov. de 2012

great costumer service, very professional, and friendly.this is my second cosecutive car purchased at Herb chamber Hyundai in Auburn MA.I will continue to shop there!

BabyGuimaraes9

31 de oct. de 2012

I had a wonderful buying experience at Herb Chambers Hyundai of Auburn!My salesman Mateus Santos was very pleasing and helpful!He made me feel comfortable and he gave me time and space to make a decision!Mateus wasn't pushy or nagging, but he was rather calm and understanding!He made sure I was in the vehicle I wanted for the price of my budget!This was my first time shopping at a Herb Chambers location and I guarantee it wont be my last!! Thank you Mateus and all the management team at Hyundai!

kathleen.parker.161

26 de oct. de 2012

To whom it may concern:A few yrs. ago I had a accident w/my car and Enterprise gave me Sonata to use until mine was fixed. I WAS HOOKED. It took me a couple of years AND I picked the right people to help make this happen. I got my Sonata on September 9th, I am in LOVE WITH IT. Michael Cardozo was so kind, helpful, knowledgeable and just plain FUN to deal with, as were all others involved AND not being able to have my husband go with me (health issues-cancer) I told them that I was trusting them to be honest and up front with me on all issues. I am very happy to report that they exceeded my expectations! I had a few issues right after I purchased my Sonata, called service, talked w/ Kevin Pierce, made an appointment; all issues resolved in one shot. Everyone made me feel like I was important to them and told me that if EVER I needed help, they were just a phone call away. THEY ARE ALL 10's in my book. THEY GET 5 STARS!!!!Keep people like these on your payroll.Sincerely, Kathy Parkermeanauntie60atgmail.com

Sonata lover

26 de oct. de 2012

To whom it may concern:A few yrs. ago I had a accident w/my car and Enterprise gave me Sonata to use until mine was fixed. I WAS HOOKED. It took me a couple of years AND I picked the right people to help make this happen. I got my Sonata on September 9th, I am in LOVE WITH IT. Michael Cardozo was so kind, helpful, knowledgeable and just plain FUN to deal with, as were all others involved AND not being able to have my husband go with me (health issues-cancer) I told them that I was trusting them to be honest and up front with me on all issues. I am very happy to report that they exceeded my expectations! I had a few issues right after I purchased my Sonata, called service, talked w/ Kevin Pierce, made an appointment; all issues resolved in one shot. Everyone made me feel like I was important to them and told me that if EVER I needed help, they were just a phone call away. THEY ARE ALL 10's in my book. THEY GET 5 STARS!!!!Keep people like these on your payroll.Sincerely, Kathy Parker

Ekight

24 de oct. de 2012

Herb chambers hyundai of auburn was overall the best experience I ever had when shopping for a vehicle. Michael Cardozo, a sales consultant, came up to me asking if I needed any assistant, while I was looking at the Veloster. I had multiple questions and Michael answered them all. He sure does know his products very well. He showed me the features that offered in the Veloster and it just blew me away. When it came down to numbers I was pretty shock how smoothly things went. Michael introduced me to Paul D, a sales manager, he was very polite and understood where i had to be in payments. And he went back to his desk and came back meeting my goal payments. I was glad that michael and paul could earn my business and throughout the delivery process michael kept me up to date with everything and showed me everything I needed to know about the Veloster . Overall I had a great experience and I recommend Michael Cardozo to my family and friends when their in the market to buy a new vehicle!

emilybatt

17 de oct. de 2012

Tarji was very friendly and helpful. She listened to what I was looking for and took the time to really pay attention. There were a few issues that I had with the vehicle during the test drive, but they were all taken care of before I even took possession of it. The dealership even provided a rental vehicle for me to use, free of charge- for an entire week, while they serviced my new-to-me used vehicle.Any time that I called, they were always friendly and responsive, and made me feel assured that I would be taken care of.I would definitely recommend this dealership, and Tarji to anyone in the market for a new vehicle.

edwardwarner

16 de oct. de 2012

My wife's Azera had four indicator lights come on, including the engine light, ABS light, etc. Our mechanic indicated that we needed to bring the car to a dealer to have the engine light checked for the code, so that they could repair it. My wife brought the car to Herb Chambers in Auburn. As she knows nothing about cars, she told the service department the ABS light was on. They checked that light ONLY for $100 and gave her the code for that light ONLY. I called to ask why they would charge a hundred bucks and ignore the other lights on the dashboard, especially the ENGINE light. Bob, the condescending/rude manager said that they only "do what they are told" by the customer, and that to have the engine light checked would cost another $100. Therefore, we paid a hundred bucks for useless information. Why go to them if the customer has to tell them what to do? What a ripoff! Don't ever buy a car here or have it serviced. You will be RIPPED OFF!

rtfoy

31 de ago. de 2012

The car buying experience I recently had at Herb Chambers Hyundai in Auburn was, for a refreshing change, a pleasant and enjoyable one. This positive experience was directly attributable to my sales person, Sadiq Davies. His professionalism, knowledge of the Hyundai vehicles, courteousness, helpfulness, patience, et.al. were all truly outstanding. Dealing with Sadiq was not your usual "horror" story of dealing with the "typical" car salesman; instead, he made it a really personable and friendly experience. I can only hope that the next time I am in the market for a new vehicle, I encounter someone of the same stature as Sadiq.....

russell sliva

15 de ago. de 2012

Mr.davies in sales went the extra miles to help me find and deliver the car i wanted.The finace department worked very hard to finace my car thank you to all that helped me with my 2010 ford focus!Russell Sliva

nanaruth

11 de ago. de 2012

Friendliness and attention to my "must haves" were the greatest assets in purchasing my "new" car. Every effort was made to satisfy me. I loved my previous Hyundai and would have walked away happy if I had kept it, but satisfying my requests was as important to them as to me. I found my salesperson Tarji, attentive and knowledgeable. She walked the "extra mile" on my behalf. I must also thank the sales manager (Stephane) who was most helpful. Most important, the price fit my budget and I left satisfied. Thank you, Hyundai.

Mandinka

10 de ago. de 2012

From the minute I arrived at Herb Chambers Hyundai in Auburn I received great customer service from Sadiq Davies. He was very accomodating as I decided to test drive every Hyundai model that was available. After I made my final decision to purchse the Hyundai Veloster, Sadiq stayed in contact with me daily regarding what he and I needed to do to make the transition from my old vehicle to the Veloster. I enjoyed my experience at Herb Chambers Hyundai, and I will definitely recommend this dealership to family and friends. I love my new car!!!

deel

25 de jul. de 2012

I would definitely recommend this dealership to any one who is interested in purchasing a Hyundai vehicle. The customer service I received from this dealership was exceptional and everyone was very friendly. They exceeded my expectations.

brunopb91

11 de jul. de 2012

Great service!friendly atmosphere! Mateus Santos very knowledgelable,he took his time explaining every detail of the car,I would recommend to friends and family members!

jgonye02

3 de jul. de 2012

My wife and I went to the dealer after seeing an 06 sonata listed on line. WE were greeted by Marty in the lot and he was very helpful and easy to work with as was everyone else we had dealings with. We bought the car because we got a great deal for a good quality vehicle and because of the the friendly and helpful attitude of Marty.

Chum1

14 de jun. de 2012

My mom was in the market for a new car. Together we came up with a short list of acceptable candidates. One of our last visits was Herb Chambers Hyundai in Auburn, MA where we met with Michael Cardozo. The courtesy and professionalism he and the entire sales team showed us was the best we had found. Beyond that, they beat the price of the competition by a signifigant margin on precisely the car we needed without trying to push us into more car than made sense. I don't make many online recommendations, but I would strongly recommend seeing Michael or someone at HC in Auburn before making a final decision on a new car.

Karen Conti

13 de jun. de 2012

I went to Hyundai Dealership in Auburn and was greeted at the door by Stan. He was exceptionally pleasant and very informative as to what I expressed as my needs for a new vehicle. Within an exceptionally short time I, along with my husband, agreed that our search for a new vehicle did not need to be extended. His pleasant personality and concern for my needs was very much appreciated. Stan answered all my questions and was very informative as to all the things I could not imagine learning to use in my new vehicle. As a 66 year old woman I was somewhat leary of buying a vehicle with Blue Tooth, Navigation System and a variety of other modern day gadgets. He was extremely patient and kind as he sat in the vehicle and explained all the bells and whistles and how to use them. I am amazed at how quickly I learned the ins and outs of all the gadgets. Stan set me up with a vehicle I absoulutely love and he has been available for any questions I had after selling the vehicle. I would highly recommend Stan Genesis as a highly rated asset to your Hyundai Dealership. I love my car and the service I have received since my purchase. In rating Stan in a system from one to ten I would give him a 15!!! Karen Conti

Kiki000013

9 de abr. de 2012

Took our 2012 veloster for repair under warranty.. After a little misunderstanding a loaner car was delivered to my house and my car was taken in for repair.. Repair was done in a timely manner and completely fixed.. Bob went out of his way to make sure this process was quick and easy. very accomodating.. Great customer service!! Will definitely go to herb chambers the next time I need service on my vehicle.. SignedA very happy customer!!!!!

Mass13

2 de abr. de 2012

First I would like to thank everyone at Herb Chambers Hyundai of Auburn for working with me and helping me get appproved on the car I have always wanted! From the moment I met the sales man, until the time I drove off the lot with my new car I was treated with respect, and everyone was extremely friendly and knowledgable. - Thanks for making complicated things easy!!! A++ Service

debkuczka

30 de mar. de 2012

Car buying is usually an experience I dread. Jeff and all the others in this dealership made the experience not just tolerable but actually pleasant!!

chase57

9 de mar. de 2012

Everyone I have ever dealt with here has been wonderful, especially Marty Reardon. It's the second new Tucson I have purchased in Auburn from him. Although everyone is courteous, helpful, and friendly, I think he is the best! I never felt pressured to buy and he always answered all my questions, whether they were silly or not. The price was right and they worked with me on a very negotiable trade in. Thanks so much!

catden58

5 de mar. de 2012

Marty was great from the beginning. He helped me choose the right vehicle and was very accomodating to have my vehicle ready in two days as I requested. He explained the options to me and went over some of then "hands on", which I think is the best way to learn.This is my second vehicle purchased from this dealership and both experiences were very favorable.

KristinB

3 de mar. de 2012

I just purchased a new Hyundai Elantra Limited and I love it. Originally they didn't have the exact car I want but once I found it they went and got it for me. Marty was very accomodating and was willing to work with me to get the price right and the options I wanted. I would not hesitate working with Marty again in the future.

Claire85

28 de feb. de 2012

I was a first time car buyer so the walk into a store was a little nerve wracking, however his friendliness really put me at ease. He was really patient and extremely knowledgable about cars. Overall, it was a really nice experience and I walked out of the store with a car that I love till this day.

Olivia3

28 de feb. de 2012

A month ago, I needed a new car because my old one broke down after many years. I was saddened, but I had to still get a new car. I went to this dealership and this employee treated me with the upmost respect. He was friendly and helpful to me.

j19

27 de feb. de 2012

I went to the dealership because I needed a car. this employee showed me around and the different options that were available to me.I left the place with a better understanding of what will work for me.

jamescause

26 de feb. de 2012

Walking into this dealership was very refreshing. My family were all made to feel welcome. Refreshments were offered and my grandchildren were even given balloons and frisbees. The warmth that was displayed by everyone we encountered was refreshing. The only place I will go in the future is to Herb chambers hyundia in Auburn.

MacdonaldJ

23 de feb. de 2012

Marty reardon was well informed and pleasant. there was not a lot of pressure but he was knowledgeable aboit the cars. He seemed like he knew what he was talking about.

kayliehjkji

16 de feb. de 2012

From the moment I walked through the doors at Herb Chambers i felt at home. Ray Brien walked up to me and right away started answering all my questions. Once i found the car i wanted he got to work making it mine. Thank you so much for helping me find my car.

morganhurley15

15 de feb. de 2012

Overall great expirience, very helpful with answering all questions and would bend over backwards to help with what needed to get done. Thanks a lot for great service!

desipphire

31 de dic. de 2011

3rd car from your auburn site stan found us a great deal and a great car. he is a tribute to your company. he listens and makes suggestions based on your input; he is not pushy but knowledgeableand as you know that asset alone will sell more cars. rate him a 12.

Cool Kid

31 de dic. de 2011

I arrived at the Hyundai Herb Chambers with no intention of buying. I fell in love with the 2012 Veloster and was sold buy the exceptional service, and honest salesman! Easiest buying experience I've ever had after buying 5 cars so far in my lifetime! Great people, great car!

tenablack

5 de dic. de 2011

My husband & I visited Herb Chambers looking for a used car. I have to be honest and say the service that we received was remarkable. Our Sales Rep Matt Perritt was very patient as well as the finance guy Jimmy. They bent over backwards to ensure we were getting what we needed & we pressed them hard on everything. I understand it is a business & about getting the deal, but both of these gentlemen went beyond the normal customer service to make sure we were satisfied. I would hands down recommend this dealership as a place to obtain a new or used vehicle.

JonK

7 de nov. de 2011

I bought a brand new car recently. Ray was great at calling me back about when to come meet him and test drive the car. He made sure to call back to see where I was in the car buying process and I could tell he had my best interests in mind. Ray made sure I was happy with my purchase and said that if I ever needed anything in the future to give him a call. This has been the best dealership I have dealt with when buying a car.

KatieL1

6 de nov. de 2011

I came in seeking a possible replacement to my current vehicle which is an Audi A4. I wanted to test drive a vehicle comparable to what Im driving now. After a few questions Matt presented me a 2012 Hyundai Sonata Limited which was surprisingly well equipped. It had all the "bells and whistles" , a stylish look, and a luxury feel at a price that seemed reasonable. I expressed both to the salesman and the manager that Im not ready to make a decision yet doing there job they still tried to sell me a vehicle, but in a professional manner which I understood and respected. After hearing all the great qualities such as safety features, warranty, fuel efficiency and driving the Sonata I will definitely consider switching brands. Thank you guys for your help.

santafe2012owner

3 de nov. de 2011

I had already owned two Hyundai vehicles and was looking to replace my 2006 Santa Fe with a 2011 or 2012 model. Matt was very helpful as I was also interested in test driving the Tuscon and two Santa Fe's (4 cyl and 6 cyl). Once I drove the 6cyl, I was convinced. The car really sells itself.We went into the dealership to find out how they could do on a price for the 2012 Santa Fe Limited. While I didn't appreciate only being presented with a total monthly payment amount for 60 or 72 months, I negotiated down to a payment I was comfortable with. I was told I could take the vehicle home that night (I arrived around 5:45 and by that time it was 7:15). They tried to get everything done (inspection sticker, detailing the vehicle, full gas tank) before they closed. In the meantime, around 8pm they put me in touch with the Finance department.I decided to finance the vehicle through the dealership (for convenience sake, knowing I could refinance later if necessary). I was mentioned that the 2012's had 0% financing available, and, knowing how good my credit was, I assumed I would be granted that rate. Jimmy tried to upsell extras like Tire & Wheel warranty, LoJack and Simoniz (among other things) and told me how much higher my payment would be if I chose any of the packages. I declined them all. We are fast approaching 9pm now and I finally get to sign my loan documents. I was given a rate of 4.55% and the total financed would be just over $30k (after almost $10k in trade-in, down payment and rebate deducted).Not happy about the rate but I know I will check with my credit union for a better one. Matt went over the features of the vehicle but hadn't sold a Limited edition before so he was not up on all the features. They also did not have a chance to inspect it or detail it but I was to come back the next day to get everything finalized. Friday became Monday, then Tuesday, then Wednesday. They hadn't registered the vehicle yet. Thursday (the last day I can drive w/out an inspection sticker), we plan on Matt coming to pick up the vehicle at my office, get the car inspected, detailed and a full tank of gas); by 11:30, still no call, no show. Called the dealership and Jimmy came to my office, took care of everything and had my car back by 5pm. Thanks~Finally reviewing financing paperwork on Saturday and I notice that built into the price was 1). $695 for Simoniz (which apparently they did on Thursday), 2). $695 for Tire & Wheel warranty, 3). $695 for LoJack and 4).~$400 for a TOW HITCH!! Ultimately, they agree that I didn't ask for those extras but didn't realize Stefan (the Sales manager) had already included the items in the price when he quoted me initially. I was not a happy camper. I am expecting a check back for $1,800; I agreed to pay for the Simoniz since it was already done.So, why did I still rate this dealership at 4's and 5's? Overall, my experience was a good one and they did make me whole for their errors. Unfortunately, I think others may not have caught the errors and would have paid for things they didn't request. I don't have a tow hitch on my vehicle, no LoJack installed and no paperwork regarding the Tire & Wheel warranty. The dealership is convenient to where I live and work and I have purchased my last two vehicles from Herb Chambers. They were all pleasant to work with but I suggest looking carefully at all the documents you are signing. Time contraints prohibited me from following my own advice; I know better now!!

sonatachick7

31 de oct. de 2011

Thank you so much to lance and the sales managers I never thought buying a car could be so easy. Love it and I till tell everyone about you

jgarney

30 de oct. de 2011

Jeff allen was a great sales man very friendly and helpfull. Found me the perfect car a hyundi elantra 2012 my visit to herb chambers was excellent because of the people that work their

aholmes

29 de oct. de 2011

I would recommend everyone to do business with Herb Chambers Hyundai in Auburn, MA. Lance was my salesman and I couldn't have been happier. I came in looking for a vehicle which was at the Boston dealership and he showed me around and gave me a great deal on another vehicle. He was friendly, polite, and I felt comfortable buying my car from him. He called to check up and see how the car was. He made the experience stress free and I am exceedingly happy with my purchase! I hope Lance is still working at Herb Chambers when I am in the market for another car.

Jennifer&Bill

26 de oct. de 2011

Recently my husband and I purchased a new Sonata from Herb chambers, Matt and Ira helped us from Begining to end going above and beyond to make the deal smooth and comfotable. The price was very fair and we really liked that he kept his word with everything he promised. Matt even sent a thank you card to thank us again for earning our business which he definitely did and will from now on. Would definitely recomend anyone who is looking for a car to go see Matt at Herb Chamers.

Aptsun

26 de oct. de 2011

I can in not too familiar with the Hyundai brand, Matt Perritt greeted me with a smile, and was very polite and friendly. I was interested in an SUV so he showed me the Tucson and Santa Fe and went over in detail the features and differences between the two models. I also told him that I was in the early stages of finding a vehicle and not be making a purchased today. He understood and genuinely just wanted to help. I was blown away by his professionalism and knowledge of the vehicle. He never pressured me into make a purchase but definitely sold me on the Tucson. The time I spent with Matt was a great experience and when I am ready will definitely be back. I would recommend anyone who is looking for a car to go see Matt Perritt he is a great guy!

cakeroom

25 de oct. de 2011

We had the best experience due to Marty Reardon. He was very helpfull yet no pressure. We purchased the 2012 Accent and are extremly happy with our purchase. We didn't realize there was no spare tire associated with the car, we wish we would have known that. But it is available in the service department, which we will be perchasing.

matoedt0512

20 de oct. de 2011

My husband and I recently purchased a 2012 Hyundai Elantra from Herb Chambers/Auburn. The whole expierience was far better then we could have imagined. Our salesperson Marty Reardon was very helpful in helping us decide if the Elantra was the car for us. His knowledge and professionalism helped us make a very easy decision. We are now the proud owners of a Hyundai Elantra and we couldn't be happier. We would not hesitate to refer friends and family to Marty Reardon and the Herb Chambers Dealership. We would be confident that their expierience would be just as positive as ours.

TJones1974

18 de oct. de 2011

This was a very pleasant and easy transaction. I told Marty what I needed and he found me the perfect complement to my needs. Bravo!!

joniv44

17 de oct. de 2011

Jeff was very accomidating. I had my two young nephews with me which always makes any type of shopping interesting. He worked very quickly to get my deal completed, while at the same time keeping the kids amused with candy, which usually works. I also quite impressed with the follow-up service I have received.

uandrt

17 de oct. de 2011

Great service, was greeted right away. I would definitely recommend Jason to any friends looking to purchase a car. It's nice to be able to trust your salesman. Very clean dealership with a great selection of cars!

lilm48

17 de oct. de 2011

When I showed up at the dealership, Jason Harnois immediately greeted me with a smile. He was very friendly and helpful with all of my questions, and showed me exactly what I was looking for in a used car.

aamann520

12 de oct. de 2011

Stefan was so friendly, thorough, and knowledgeable. He really explained all the features of my vehicle and was patient with my "female brain." I was completely comfortable and well taken care of here. I received a great deal on my trade in, my new car, and discounts for future services. I am confident that if I have any issues or concerns in the future that the staff will be more than happy to help me. Stefan and the team really went above and beyond for me. I couldn't be happier that I now am a proud owner of a Hyundai.

luvmyhyundai467

11 de oct. de 2011

I went to Herb Chambers to lookat the new Sonata. When I got there I met with Jason and he was Great!!! His desire to help me get the best deal I could truly was remarkable. he told me exactly what the process was, no games no gimicks. Just 100% honesty and boy did i get a good deal. I will be sending my friends and family that are looking for a new vehicle to Jason and Herb Chambers Hyundai in Auburn

AaGreen201

4 de oct. de 2011

Lance was great! anything i needed he help me with. I would recommend this dealer and i would tell my friends and family to ask for him by name. Lance made the whole experience a positive one.

Dale oakes

30 de sep. de 2011

Dear Hyundai: I bought my 2007 Hyundai Tucson July of last year, and I love it. My sales rep was Marty Reardon, he's a great sales person with a great personality. Marty went out of his way to make me happy with my Hyundai Tucson. When my daughter started a new job she needed a vehicle that was more reliable so we went back to Hyundai to see Marty. I wanted to let you know that I appreciate all the time you spent with me working on putting this together as a parent we want our children safe no mater the age. thanks so much to Marty and his team.. Sincerely, Dale Thibeault

Kriddle524

30 de sep. de 2011

I was very pleased when I went to Hyundai and worked with Marty. He helped me get a vehicle that I wanted to drive a Hyundai Tucson. Marty went above and beyond helping me get this car. I needed something that was more reliable that could get me back and fourth to work safely. That is what he did! Thanks,Krystal :0)

adetty

29 de sep. de 2011

This is the second new car that I've purchased from the Auburn, MA Herb Chambers Hyundai, and my second interaction with Jason Harnois. He has been consistently courteous, knowledgable, friendly and honest. If you want to have somebody walk you through a process that can be otherwise stressful and confusing, I would wholeheartedly encourage you to visit this dealership. Everybody always appears to work well together, and that makes the experience so much less difficult and overwhelming. Thank You very much for the great service.

scydr1972

24 de sep. de 2011

I had a great experience purchasing this vehicle. I had called the day prior to inquire about inventory, and they had the model and year and color car I was interested in. I set up an appt. for the next morning and was greeted by the sales Rep. Jeff Allen who had the car brought out so I could check it out. Took a test ride and I knew I wanted the car. prices were fair and the entire process was quick and painless and took only a couple hours before I drove away with a beautiful new car.returned today to complete the inspection and felt like I was getting preferential treatment and was almost disappointed when it was time to leave.I would definitely recommend this dealership for those looking to purchase a new vehicle, and I plan to continue to use them for my service needs in the future.

jeffpsweet

22 de sep. de 2011

Matt was very easy-going and willing to help. He made the experience so much better than what I thought it was going to be. I would reccomend him to my family and friends. The rest of the team, including Rusty and Dan, were nice too. No one was pushy or to aggressive.Great experience, great dealer.

jfrabbs07

19 de sep. de 2011

Ryan was great!!!! The finance manager was very helpful overall great experience. I def recommend them to friends and. Family great deals great service great great great

jordan123

19 de sep. de 2011

Just car shopping for a new car that would be economical and gas efficient. Stopped at Herb Chambers and talked with salesperson Ryan Horton. He spent a lot of time with me, answering every question I asked. He allowed me to take two cars on test rides over all kinds of roads. I got a great sample of how both vehicles handled (they are very different). Ryan took me back inside and we discussed financing. He explained the different financing options in a way I could understand I found Ryan to be very attentive and friendly, while at the same time professional and knowlegeable. Ryan really represented this dealership (and Hyundia) well!While I didn't make the purchase yet, when I am ready I will be back to Herb Chambers asking for Ryan.

jiminycricket5149

16 de sep. de 2011

When I arrived at this store I planned to look at an elantra because of the gas mileage, but when I was greeted by Matt D I explained what I needed and what I had to spend and he showed me an accent which is thousands less but offers same MPG and options. VERY happy with the car and the experience, thanks to Matt, Rusty, and Jean.

MullaBerry82

13 de sep. de 2011

Service at the dealership was great. The service was prompt and when questions neeeded answering they were answered within a couple of days with great explanations and assistance.

dbachand

4 de sep. de 2011

We had a great experience working with Matt at Herb Chambers Hyundai. Matt along with his supervisor Rusty went above and beyond to find exactly what we wanted in a SUV. Matt was very helpful in going over our options to meet our needs. He set the date for our first oil change and got us our sticker. We really appreciated the wonderful friendly service we received from Dan in fiance also. It was an overall good experience and we will do business again with them in the future.

jim hanson

2 de sep. de 2011

this was a positive sale. this is our 2nd new car from marty reardon, we will use him again for the next one when time comes.thank you for making this sale so easy thanks jim hanson

jtrig2

31 de ago. de 2011

My two experiences were phenomenal. The entire staff, especially Corey and Lisa were friendly, helpful, not pushy at all, and did their best to make me happy, which I might add was not an easy task on that particular day. I purchased a Hyundai Tuscon (with approx. 12,000 miles on it) for a price that I could afford. Then, the vehicle was cleaned in and out. I had a question about the last oil change, so they changed the oil. Got my registration and sticker exactly when promised. I love this dealership! Corey was more help that I could ever have imagined. He worked with me (and my borderline obnoxious husband) to get me a great deal on a great vehicle. Ira worked his magic with the numbers and I am very grateful for his knowledge. I love the Tuscon - my first SUV (crossover). Lisa was magnificent - she truly knows her stuff and knows how to make you feel like you matter. She got my vehicle ready in no time and explained everything in language that I could understand, not condescending, just plain English.Thank you all - I truly appreciate all the effort from everyone!!

dhaddad

30 de ago. de 2011

Jeffery Allen was an excellent Sale person to deal with in buying our new Hyundai.He guided us through the sale without the normal pressure that you would get from most car dealerships. It was a pleasant and informative experience and I would highly recommd this dealership and in particular the way the Jeff deals with his potional car buying clients.I also want to thank evryone else in the dealership who were also involved including the Maintenance Dept which we were introducted too.

rplante

25 de ago. de 2011

like many people i have gone through some hardships and my credit has suffered because of it. i called in to speak to someone about getting a new car. i was connected to matt newhouse who was able to not only get me approved but at a payment that was comfortable for me and my family. other deals wouldnt give me the time of day where matt was patient, honest and professional. i love my new hyundai. thanks again!!!

rabilhomme24

24 de ago. de 2011

Jean Jovin was such a tremendous help to me in my process of getting a car buying experience. The help and service he provided made my anxieties diminish. He made everything transparent and easy for me to understand. He left no stones unturned and answered all of my questions. He truly is an asset to Herb Chambers, more sales men should be like him. I was very impressed by his honesty and professional attitude. This brings me now to Tommy Dupre. He was outstanding. He was eager to help me find just the right car the suited my needs. He was so enthusiastic and actually made the car buying process fun. I would recommend anyone looking to buy a new or used vehicle to Jean Jovin and Tommy Dupre at Herb Chambers Hyundai in Auburn they were and are both outstanding. They together made my car buying experience very simple. They are respectful, honest,and professional.Satisfied Customer,Rachele Abilhomme

HYU1234

17 de ago. de 2011

I am very happy with buying my car from Herb Chambers Hyundai. Everyone was pleasant and nice but kudos are in order for Lance Brunell who saw everything through for me. I know it can be very complicated for everything to go smooth but Lance makes it look easy. Thank you.

cdearaujo

16 de ago. de 2011

With Daniel's help, I decided that the 2012 Elantra was the car for me. He taught me everything about the car with extreme patience, I can tell he genuinely likes his job and cares for his customers. He never rushed me into making a decision, and made sure I got the car in the exact color I wanted. He made everything happen quickly and smoothly for me. I purchased the car on a Thursday afternoon but because of the holiday on that Monday my title did not arrive until Tuesday 2:30pm. By 2:45pm Dan had already called me and I was on my way to the dealership. By 4:00pm I was driving off the lot in my new car. He also kept his word when he promised he would throw in floor mats at no additional charge, I even got my first oil change free. I am very pleased with the customer service I received from all of the employees at Herb Chambers Hyundai, I could not have asked for any better. I will definitely return for future car purchases and will recommend this dealership to my family and friends! Thanks a lot for the great service guys!

nursekate

12 de ago. de 2011

Marty Reardon is very helpful and knowledgeable about the product he sells. He is also very professional. I think Marty Reardon is the best car salesman I have ever worked with. thanks!

lsyoung1027

11 de ago. de 2011

I have purchased 5 new Hyundai's from Herb Chambers and except for the first one have dealt exclusively with Marty. I have found him to be knowledgeable and easy to deal with on all occasions. Whether I call on him about buying a car or just with a question he is always there to help. Also, the service dept. has done a great job of handling my needs, no matter whether they were small or large.

skyylover57

9 de ago. de 2011

The folks at Herb Chambers (Marty Reardon)my salesman, in particular, went out of their way to make my new Hyundai Elantra purchase a joy. This is the 3rd car I have purchased from this dealership. The staff is professional and accomodating. I feel I got a really great price,and I love the car.It has all of the features I could possibly want or need and then some.Kudos to the whole staff at Herb Chambers Hyundai.

Elantra056

8 de ago. de 2011

A quick note about the best buying experience ever, my trip to Herb Chambers Hyundai was the best ever. The sales staff are so friendly especially Lance. He was quick, professional and knows the product and inventory, I love my new Elantra and would recommend this dealership to everyone I know.

klachance525

6 de ago. de 2011

Jeff was very thorough in his knowledge of the cars. He went through and really showed me the workmanship and features of the new Elantra. It made me feel really good about purchasing the car and feeling comfortable with spending that much money on a quality product. I was very impressed with how comfortable I felt driving away because I already knew all the features in my new vehicle. The sales personnel were able to work with me to make sure that I wasn't overpaying for my new vehicle and found the lowest interest rate. They actually presented me with a new bank agreement the day I picked up my car because they had found another bank with a lower interest rate! I would recommend Herb Chambers Hyundai and Jeff to anyone who is interested in a new Hyundai! I love this car!

jrdunn

5 de ago. de 2011

This was my worst experience trying to buy a car. I went to the dealership twice. I thought it may have just been me that they did not treat with respect being youger, but I heard them speaking to the older lady next to me and they were pressuring her like crazy and nearly had her in tears. They tried the bait and switch on me and the price they quoted me was rediculous. They spoke in a belittling manner to me so I left, went to Brockton and got the same car at a price that fit my budget and service that was great

sbrody

28 de jul. de 2011

This is the first car I leased from Herb Cambers. Jeff Allen is the best salesman willing to go the extra mile to make the customer happy. Great personality always willing to help. Ira, the sales manager, was very pleasant to deal with too. The entire staff made our transaction very pleasant.

Ron Berthiaume

26 de jul. de 2011

This is my third Hyundai.Second for my husband.My daughter went yesterday and purchased her second.3 Elantras one touring two sedans.Everyone was great.I have to say Marty Reardon is a fair guy.Pauline Berthiaume, Thanks to everyone at Herd Chambers Auburn.

Hourvitz

26 de jul. de 2011

My experience at Herb Chambers was the best I've had at any car dealer. The salesman (Marty Reardon) was extremely knowledgable and responsive. I will always look first to Herb Chambers when I purchase a new carChuck Hourvitz9 Kingsdale StreetWorcester, Ma 01606

mjette56

20 de jul. de 2011

great service, good staff enjoy my car and help I got gettting it I would recommmend ryan to my friends and in fact have and he sold him a car as well.

Honeybee12

20 de jul. de 2011

Kyle was very knowledgeable and thorough with te entire car buying process. He was willing to test drive many different vehicles until I found my perfect fit. He was so kind and polite. He got our at to us within an exceptional amount of time. I'm very pleased with my overall experience with the entire dealership! I was shown around the whole building and even scheduled my first oil change in advance.

zery

18 de jul. de 2011

Herb Chambers Hyundai at Auburn was the first place I ever went to look on purchasing a car, then decided not to go to any other dealership after being there. Jeff was very friendly and makes buying a car fun. Jeff and Ira worked patiently and diligently to get the car and color that I wanted and within the time frame. Fantastic teamwork at its best, with great customer service. I'm very happy with the way I was treated at Herb Chambers Hyundai. I would recommend anyone to go to Herb chambers Hyundai at Auburn.

Klynn023

5 de jul. de 2011

They made the experience of buying a car fun!!! I always hate looking for a new car because the salesman are not personable. We actually had fun test driving the cars. Everything ran smoothly and was enjoyable. I will be happy to go back to Jeff and Stephane any day and I will also refer friends and family!!!

Smiling Cookie

2 de jul. de 2011

Roberto went to great lengths for customer satisfaction. Great price! Thank you! Would recommend for friends and family to purchase a car from this dealership!

J1234

30 de jun. de 2011

Great product, great selection, great prices, great staff, and an excellent salesperson. I will and have recommended my friends and family to Herb Chambers Hyundai. Thanks guys!

HyundaiMan

29 de jun. de 2011

I'm very happy with the way I was treated at Herb Chambers Hyundai. A very informative and professional salesperson helped me out by the name of Lance Brunell. He was able to pinpoint exacly what I needed in a vehicle. He made the process of buying a new vehicle easy and smooth. I would highly recommend this dealership and Lance.

MMor123

28 de jun. de 2011

I had a very nice and informative shopping experience at Herb Chambers Hyundai. A very friendly staff and a great way to do business. I didn't feel like I was at a car dealership at all. I did do some research but not a lot and I felt like I needed to see the car in person which I did not want to do because I knew that I would be bombarded with sales people looking to make a dollar. When ever Lance Brunell came out it was simply "Welcome to Herb Chambers Hyundai, I just came out to answer any questions you might have." To make a long story short, all my questions that weren't answered online were answered and I now have a 2011 Hyundai Sonata. Thank you Herb Chambers Hyundai but most importantly thank you Lance.

Jvega122

28 de jun. de 2011

First I was greeted by Ryan who was very friendly, and knowledgeable. he was able to answer all of my questions regarding some used vehicles that were out front. I was then introduced to his finance manager, Jean who helped answer some questions I had about financing. It was a pleasant experience and I look forward to purchasing from them soon.

Jon_T

28 de jun. de 2011

I recently stopped by Herb Chambers Hyundai in Auburn to test drive new Hyundai's. I was very impressed with how knowledgeable Kyle was about every car I test drove. He didn't make me feel pressured to buy, like I have felt at other dealerships. However, he helped me find the car I wanted and made purchasing a new vehicle painless and hassle free. I have recommended Herb Chambers Hyundai to everyone I've seen driving an older car! They made the entire experience of purchasing a new vehicle quite enjoyable!Thanks again for the great experience and customer service!Jon T

raehart

28 de jun. de 2011

I went into Herb Chambers Hyundai because I was interested in learning more about the Sonata. Never planned on buying a car that day but drove out knowing exactly what I needed to make an informed decision. As I walked up to the doors, Ryan, my saleman greeted me with a smile and handshake. Throughout our conversation I found him to be professional, patient, and knowlegable. He knew that I could not make a decision that day and didn't push me. He made my experience a lot more comfortable then I had expected. I found him very friendly and look forward to returning, with my husband, to buy that car from him. You will definitely see me again and I plan to tell others about my experience. Thank you.

rkaina

27 de jun. de 2011

I had a good experience at this dealership. Not use to being treated like an actual human at a car dealership. The salesman was new but informative and the sales manager I was introduced to, was also very friendly and informative I believe his name was Steffan, he had a accent. I would of purchased but unfortunatley my credit was sub=par. I will definatley refer to Herb chambers in the future.

CannW

27 de jun. de 2011

This dealership was by far the best I have ever experienced. I was greeted immediately outside by a nice looking sales rep with a friendly smile. Instead of pushing me to look at vehicles I was not interested in he sat with me, took his time to find out what I wanted by asking many questions and listening. I have had prior experience at other dealerships where thy dont listen and dont care. He even got me a coffee and while he was getting that another friendly sales person made conversation with me. I will eventually purchase from Herb Chambers Hyundai because I feel comfortable in that dealership due to the kind and honest people that work there. Shopping for cars is usually a huge pain in the ....however at Hyundai they made it seem painless. When I explained that I did not have the money to buy that day he was still polite. When I get my funds together I will go back there.

m1020us

27 de jun. de 2011

WORST EXPERIENCE EVER!1) I called to make sure that the exact vehicle(color, make, model, year) I wanted was in stock so I didn't waste my time getting out of work early and driving 20 miles out of the way. The woman on the phone said it was there, well, I get there and they don't have my color. I was roped into going there.2) The dealer pulled the car out for me to test drive...I know that this was a base 2012 Accent with no package and the MSRP should be $13,300. I looked at the sticker and it said exactly that, then there was this mysterious strip of paper next to it that said $15,000?!?!3) After the test drive, I told him that I was not interested in that color, but he kept trying to sell me that car.4) He sat my wife and I down and tried to negotiate with us starting at $15,000 (he still would not tell us where the extra $1,700 came from).5) We told him that we were not interested in that color and we didnt want to play games, but he just kept pushing a pen at us to have us write a number down.6) He came up with monthly payments for 60 and 72 mos (based on the 15,000).I asked him the APR that was used to calculate it out was, he said he wasnt sure, and it was based on an average that their bank has been giving out lately. I got home and calculated out that it was 18.9% APR! Our credit score is 720, your bank is giving out 18.9% for good credit? I warned him that I had done my homework and I didnt want to mess around.I was serious!This will probably fall on deaf ears, but I just wanted to try to let someone know that the Hyundai dealership in Auburn is upping the MSRP and trying to get people in there under false pretenses.Sincerely,A concerned patron.

Cam_Cam

26 de jun. de 2011

I was interested in looking at a new car. I didn't want to be followed or feel pressured while I decided what car I would like to buy. Mr. Brien let me know that he was there to answer any questions I might have when I ready. He was extremely knowledgeable about the Hyundai inventory and took great care in listening and making sure that all of my concerns were addressed. I love my new car and was very pleased with my experience. I plan to make additional purchases with Ray in the near future with my children.

Happybob

26 de jun. de 2011

To: Mr. Herb Chambers Just wanted to inform you of my great experience with one of the most friendlest, kind, knowlagable egger to answer all questions sales man. Jeff Allen went out of his way to make me feel unpressured, and confident in my car buying decisson. Would highly recomend your company to all my friends and family with great employees like him. keep up the great work

balt63

26 de jun. de 2011

While walking the lot Ray approached my daughter and I, introduced himself and asked if there was anything he could do to help. We explained what we were looking for and proceded to look over the inventory. As we walked around Ray gathered all the information he could to further help find exactly what we were looking for. Ray was extremely knowledgeable of the product and continually offered options at every road block. He was very pleasant and did not pressure us at any time during the transaction. Not being pressured was key to our consumating a deal at this dealership. Ray had said throughout the process that he was in our corner and we felt that way til the end. He is still working for us at the time of this review to find our car. Thank you Ray for making the experience of buying a car pleasureable and not stressful. We will be back!

j_kenney

25 de jun. de 2011

I just want to say that this is the 3rd vehicle I have bought off of Marty Readon and he is the best. I have always been treated like a queen when I go in there. Your mangager Ira King is always quick to help if its needed. Your other sales people are always friendly. Your service people are ready to accomodate you if and when it is necessary. I leased a 2007 Tuscon and then bought it and now I have just leased an 2011 Tuscon and plan on buying that one when the lease is up. I am not afraid to sign my name to this because I feel that Marty and Ira should get some recognition for their hard work. They make it easy for me to come back when I want to purchase another vehicle.Thank youJo-Ann Kenney

janetkno

24 de jun. de 2011

Jeff was great-very personable and knowledgeable about the 2012 Hyundai Accent I bought. He made me feel at ease with buying a new car. I would recommend Jeff and Herb Chambers Auburn to anyone (especially women) looking to buy a new car.A family member Rene Abramson referred me to Jeff and Herb Chambers as she had a great experience with buying her 2011 Hyundai Accent at a good price. This is my first Hydundai and I already love how great the car rides and especially the safety features-plus everyone at work is "jealous" with my sporty looking car which is Maranthon Blue with grey interior.

kz8962

24 de jun. de 2011

Marty and his dealership always take the time to find out what I want in a vehicle and then go out of thier way to provide me with several options that fit the bill! Always a pleasure doing business with Herb Chambers Hyundai and Marty Reardon.

harry015

22 de jun. de 2011

Shopping for a vehicle that would acommodate a lift for a h/c scooter, and stopped to see what they had. We spoke to Ray, who showed us an Elantra Touring, which we felt might meet our needs. Ray accompanied us to the local certified installer, with the car we chose. We purchased the car, and he followed it through the lift installation, and made certain we were happy. It's a beautiful car, well finished and well equipped for our needs. I'd send any friend to see Ray, if they were in need of a new/used vehicle. The dealership is, as expected, very professional, and met all our expectations. We switched from Ford, where we had bought new vehicles regularly since 1973. Unfortunately for them, and fortunately for Hyundia, they do not have a vehicle smaller than an SUV for persons needing a h/c accessible vehicle.

2011ElantraLover

22 de jun. de 2011

I recently came in and purchased a brand new 2011 Elantra. I am so excited about it. The one we wanted was so hard to find and we hunted high and low to many other dealers and Matt was the only one who got us exactly what we wanted, when we wanted it. All the other dealers promised weeks before they could get a car in there just for us to look at. Matt made the process painless and enjoyable. He truly is a great salesmen. He knows his stuff. I will absolutely be coming back to him in the future and will recommend him to all my friends and family. Herb Chambers Hyundai knows customer satisfaction. THANKS MATT!

Jess Volpe

20 de jun. de 2011

A few weeks ago I contacted Herb Chambers Hyundai with the intent of purchasing a used vehicle since my current vehicle, a Hyundai Santa Fe, was starting to cost too much with my hour long commute each day. The last time I purchased a car at Herb Chambers Hyundai I worked with Marty Reardon and he made everything so easy that he was the first person I thought to contact in my quest for a new car. Marty understood what I was looking for this time and was able to show me a car that had just been traded in and was still in the service department for a routine oil change before it went out on the lot. It was a 2009 Hyundai Accent that was the same year and oddly the same color as my current vehicle. Long story short, thats the car I ended up choosing. It took two weeks to actually get the car because of the title and a slight delay with my insurance company but Marty was on top of everything the entire step of the way. After he got an answer from the title department he called me to let me know the status and the day that the title came in he called me to see when I could sign it. Unfortunately, I had a work commitment and we discussed trying to find a time to sign it the next week but Marty drove an hour to my work to get me to sign it that day. He also noticed that a part of the grill on my new car was missing so he ordered the part and had it replaced for me so that everything was in order before I received the car. Finally, when my car was ready to be picked up, I couldnt get to Herb Chambers Hyundai until the following day so Marty drove it to my house for me. This type of customer service is really hard to find. Marty made sure everything was taken care of and went above and beyond to make sure that I was never inconvenienced. This is something that is important when buying a car. I would highly recommend Marty and Herb Chambers Hyundai to anyone looking for a new or used car.

kthet

19 de jun. de 2011

It all started when I found out my car needed about 1300 dollars worth of work. So I knew it was time for a knew car. My friend had gotten all her knew cars from Herb Chambers, So she told me to check them out and give it a chance. (Now keep in mind I've heard other stories about this hyundai dealer about them being crooks and liars) All those stories I've heard were completely false. I went into Herb Chambers and met with Dan Garney. I told him i was originally was looking for The Sonata (I believe it was), but my most important thing was having good gas mileage. And unlike other hyundai dealers I went too(Route 2, Balise, Bernardi) where the salesman only showed me that car and moved on, Dan showed me all my options. We ended up going with the elantra. AND WE LOVE IT! Now again I am one of the car buyers that does there research and shops around for the best price, and by far everyone at Herb Chambers Hyundai outbeat the other dealers by miles with there over all friendliness, and dedication that is aparent because I went in there expecting to walk into the average salesman I ran into every where else. Than I met Dan, He gave me a great price, was extremely knowledgeable, kept me up to date when my car would be ready, and even delivered the vehicle to my house!!! I would definately recommend this dealer to anyone looking at Hyundai's or any pre owned car...GO SEE DAN AND YOU WILL DEFINEATLY LEAVE HAPPY!!!!!!

krisgraham

17 de jun. de 2011

Roberto was very professional with a sense of humor, which I appreciated. He listened to what features I was looking for in a car and found the right vehicle for me. It has been a pleasure working with him. I feel I should also give a shout out to Jean Jovin in finance, who got me what I wanted at a price I could afford. I would highly recommend this dealership.

tmaher13

10 de jun. de 2011

Corey was great to deal with. I knew what I wanted and he found it for me. No typical "car salesman speak" to deal with. Corey is a regular guy, working hard for a paycheck and didn't push me to get something I either didn't want or need. A quality salesman that listened to ME first and then made recommendations! Thanks Corey!!!

JarrettH

4 de jun. de 2011

Jeff Allen was the most pleasant, fun, friendly, informative, helpful, salesman, with one of the best attitudes I have yet to encounter, at a car dealership. I had previously purchased an '09 Hyundai Accent from this same dealership in 2009. I was there, now, to trade that car in, as I had my heart set on the 2011 Genesis Coupe 2.0T.On arrival I was approached and met with a warm welcome from J. Allen, with a big smile and a friendly, "I'm here, for you", attitude. Once I made him aware of my circumstances, Jeff immediately knew the car wasn't available on the lot, and promptly attempted to locate one for allocation purposes. Jeff, within, minutes happily informed me there was a black version of the car I was interested in, and once I informed him that that was what I was interested in, the car was picked up from Boston, and I drove ecstatically off the lot with my new, leased (ensured lower monthly payments) beautiful black 2011 Hyundai Genesis 2.0T within a week's time; exciting! Jeff helped me find my car, integrated my trade in value, easily, threw some prices back and forth and made me feel comfortable about finding ME the best price given other competing prices, which was unexpected and a wonderful experience, as a result. Furthermore, I felt taken care of, and from test driving cars, picking up the car and learning the car's functions w/ Jeff, to switching loans and insurance, it was as easy as taking a breathe, as I barely had to do a thing. On a strict 1-5, friendliness, work ethic and quality, Customer service, scale, Jeff Allen is a 6, Easily, if not higher; a lot of fun, knowledgeable and informative, helpful, made seemingly effortless and seamless transitions, honest, down to earth, very fun, enjoyable, accommodating, attentive, great listener, exceeds work expectations, consistently, in each area of service. If I buy or lease another car, Jeff's my man.Overall, my experience was phenomenal. I wouldn't recommend another dealership, unless it's Herb Chambers.

Erin&Bob

3 de jun. de 2011

Just bought a new Elantra from Herb Chambers a couple of weeks ago. We'd been doing the research and leg-work to get a good price on this very popular car (great mileage, good looking re-design, and great warranty), and Herb Chambers gave us the best quote. We'd been calling and visiting dealers (both Hyundai and other) and as a first time new car buyer, I was pretty appalled by how my husband and I were treated in a number of dealerships in NH and MA. Not the case with Herb Chambers. We worked with Kyle on the floor. He was great. He's a new dealer, but was laid back (without being lazy), no obnoxious hard sell, he answered all of our questions, and most importantly, if he didn't know the answer, he'd go find out the answer from someone who DID know, instead of making something up. I think the sales manager was named Gene, but he was great as well. Gave us clear answers on all the questions we asked, and explained everything in patient detail. Same with the Finance manager (unfortunately I can't remember his name at the moment).Minus a fraction of a star for a few cleverly worded emails from the internet sales department that got us into the dealership with a low quote for a car that they didn't have in stock, but Gene honored the quoted savings and took that off the price of the car they did have in stock. Short answer: we're really happy with the deal we got on the car we wanted, and had a great experience with all 3 of the people we dealt with at the dealership. Buying a car is an exhausting, stressful, and confusing business, and we ended up in the right place at the right time with the right combination of people to help us.

Jmonty77

3 de jun. de 2011

On May 21,2011 I walked into the Hyundai Showroom in Auburn,I was looking for a new car. I was greeted by Roberto Contreas, He was very friendly, respectful & professional. After looking at Elantra's in many colors I decided on buying one, I was pleased by Roberto's patients along with sales Manager Stephane Jovin, And now I own an Elantra. Dealing with Roberto & Stephan was a happy experience for me & my family. Both of these men enhance your business two fold Herb Chambers.

Brue Walker

26 de may. de 2011

Kyle was extremely helpful & respectful. He was not over aggressive & I feel as though he provided his honest opinions regarding the vehicles that I was interested in. When I had concerns regarding the lack of the certified preowned garauntee, he went directly to his manager & they were able to provide me with the coverage that I wanted. Kyle was proffesional, approachable, & honest. I would recommend Herb Chambers to anyone that is looking for a quaility vehicle & a stress free environment.

haly

19 de may. de 2011

These people have ABSOLUTELY NO SHAME!!!!! I am relatively new to this country so I had no experience with car leasing and credit score checks. They checked my credit score and when I asked them where I stand (because I had no idea) the sales manager told me that I am in tier III. Well I thought for myself, it is because I am new here and my credit is still building. I discussed their special for Hyundai Elantra and they told me that I am not eligible for this price because I am tier III and this is only for qualified tier I buyers. The price he offered me was a triple amount of the special price. Long story short....I had to rent a new place and the realtor had to check my credit score. And guess what!!! To my biggest surprise I have an excellent credit score in tier A+ according to their check and afterwards I checked it myself and again the worst score would have put me in tier A which is till considered tier I. I was shocked! I understand that they want to make money and sale, but when I asked them what my score is (and I was very direct about this) they lied straight to my FACE that my score is in tier III !!!! Don't deal with these people or make sure you know your credit score before you step in there. Shame on you people for trying to tell me that I have a bad credit score!

rbeer59

15 de may. de 2011

Our salesman Roberto Contreras was the best. He knew everything about all the vehicles and explained the lease program extremely well. The price was the best around and we did a lot of shopping. The car was extremely clean on arrival, which I should mention I did not have the means to pick up the car and Roberto went out of his way and brought it to me. Thanks to Roberto, the Manager and Mark in finance for making this experience easy.

Jacob Lippman

9 de may. de 2011

The sales experience was nothing less than wonderful! From dealing with the sales consultant, Corey, to speaking with the sales managers, Ira and Stephane , to dealing with the financing manager, Jean, was absolutely spectacular. Everyone was friendly, sincere, and honest. They know the automobiles that they are selling and are willing to help out in any way possible. Everyone I dealt with appeared to care about the customer and wanted to make them feel comfortable in their car buying experience. I had to deal with the general manager, Rusty Clifford, and that experience was also excellent! I would highly recommend Herb Chambers Hyundai to anyone who is looking to purchase a vehicle! No place better to purchase an automobile!

robert.m.brown

8 de may. de 2011

Derek was really great to work with. He made this one of the car buying experiences my wife and i have had. Everyone we dealt with was professional and freindly. The car was ready exactly as they promised. The 2011 Elantra is great.Thank You. Bob and Eva Brown

rthomas1955

4 de may. de 2011

When I first went into the dealership I was looking for preowned AWD something that would fit in my budget and Marty ended up showing me one car and after talking to Ira they showed me how I could afford a new car and I ended up with a baby blue Elantra and so far so good. I was concerned about the winter as I live on a huge hill but they both assured me that front wheel drive has come a long way so hopefull come winter time I will love my car just as much as I do presently. They both did an outstanding job.Sincere thanksRita Thomas

worcemt911

25 de abr. de 2011

I was looking for a new SUV, and had an idea of what I wanted in the vehicle as far as options, color, gas mileage etc. I was originally looking for a GLS model with navigation, but when test drove a Limited edition Tucson (with out navigation) but with everything else that I was looking for, I liked it! A lot.I worked with Lance on a price that I thought was fair for what I was getting, and a payment that I could afford. The sales manager "Jean" I can't recall his last name was great, got me through the paperwork very quickly, and into my brand new Tucson that night. I would and have recommended others to Herb Chambers Hyundai of Auburn. They are great to work with.Scott E. Belanger

pcampion

25 de abr. de 2011

Roberto was great, attentive but not pushy. I got a great car at a great price and my every need was attended to, even the delivery of the car to me when it was prepped since I did not have transportation. I highly recommend this dealership and this sales person.

laurielanciault

23 de abr. de 2011

I went into the dealership to do "research" on a fuel efficient vehicle. I left with a new car and got a great deal. My salesman was informative and friendly which made my experience such a pleasant one. Everyone at the dealership was great! I totally enjoyed purchasing my new car! Would I recommend this dealership? You bet! In fact, I did the very same day! It's not every day you purchase a new car and have no stress. Try Herb Chambers Hyundai today - you won't go any where else.

s1pierce

23 de abr. de 2011

Derek Cabrera was a professional and respectable salesman. I expressed my interest in the 2011 Hyundai Sonata this past winter and wanted to wait until the Spring before going over financing. He was very helpful regarding the Sonata's features and different types of options available. His mild manner and relaxed attitude reassured me that he had my best interest. He was willing to make it possible for me to drive the car that I wanted. After returning this Spring, both Derek and Stephane were kind and understanding while helping me into the price range and payment that was affordable for me. I am the proud owner of a 2011 Hyundai Sonata Turbo and I could not be happier. It was a pleasure to buy from them and I will recommend anyone to go to Herb Chambers of Auburn. Ask for Derek!!

t515money

22 de abr. de 2011

The Salesman (Jeff Allen) was very friendly and easy to deal with. He provided me with all the information that I needed to know before I bought my car. He was not pushy at all and got the price of the car down to the amount that I had asked for. My overall experience was very good.

vartanian

21 de abr. de 2011

Dealing with Dan was a great experience. He was friendly and courteous. Dan did not pressure us and worked with us. He got us the best deal possible when comparing other dealerships.The whole process was a wonderful experience and I would recommend any Futher car buyers to ask for Dan. the whole team was fantastic!!

WhizzBang24

20 de abr. de 2011

Kyle Kavannagh was my sales man. He found me the perfect deal for my price range and made sure all of my needs were met. I recommend him to anyone shooting to by a new or used car. The finacial manager also hooked me up with a 100,000 mile warranty, the car only has 8,500 miles :), which dropped my interest rate two percent to 4.2 percent. Not much more to say. I recommend this dealer and this sales man to go with it, things went smooth.

lana17

20 de abr. de 2011

Derek Cabrera did everything! Before getting into the car for a test drive, Derek spent time walking around the car and explaining why the Elantra 2011 was a great choice. Everything after that was above and beyond customer service! Even spending time in finance with Jean was easy. Before coming to this dealership, I was the one asking around if anyone knew a car dealer...now I will be proud to refer them to Derek.

j.calkins

16 de abr. de 2011

I very much enjoyed working with both Matt (sales) and Matt (finance). They were nice people, helpful and never pressured me in any respect. We worked through a process and ended up making each other happy.It might have been nice had a manager come over to meet me, simply because I was buying an expensive car (Equus), but it was not necessary because Matt and Matt took care of me.

cbellmer

13 de abr. de 2011

From the beginning of my visit to the time I signed the paperwork, the folks at Herb Chambers were friendly, low-pressure and seemed genuinely interested in getting me into a good car at a good price. I worked specifically with one salesperson, who was assisted by one manager and finalized the deal with a single business manager, all of whom were friendly and efficient at their jobs. An excellent experience overall.

mrsobara41208

30 de mar. de 2011

It was a very pleasant experience. We walked in told him what our situation was, that we had been looking at cars all day and couldn't find anyone who was willing to work with us and help us be able to afford a car as well as being able to get the best family vehicle. Jeffrey Allen did one thing that not one other single car salesman did and that is what I found to be the most memorable and the reason I am so pleased he sold us our car. He answered all my questions with a smile and never made me feel like it was a stupid question and he let me sit in the car. Letting me actually interact with the car I was going to buy was HUGE for me. I really appreciated all his help.

alibob116

25 de mar. de 2011

This is my second purchase of a new Hyundai from Herb Chambers and the second with Marty Reardon. I was so satisfied with the experience with Marty that I asked for him this time. I have bought many cars in my lifetime and this guy is no doubt the best sales person I have ever worked with. He takes all your concerns to heart and makes you feel that he really cares and that he wants you to be very happy with your purchase. I told him exactly what I wanted after searching the internet. He found the correct car even to the correct color..He did not try to sell me something close to but found exactly what I wanted. My wife and I appreciate those cards in the mail and occasional calls checking to see everything is ok with us and the car..This just didnt happen once but through out the 4 years I had the other car. Keep up the good work Marty! Dealerships need more sales people like this. Thanks Bob and Aline

neilisakson

18 de mar. de 2011

I purchased a new 2011 Hyundai Sante Fe from Herb Chambers. It was the first time I had dealt with the dealership. I had a problem shortly afterward that needed correcting and the dealership took care of it immediately, telling me time and again that they wanted me to be happy, that customer service was their first priority, and that their business and reputation was built on positive relationships. Now I believe it. It's easy to have a good experience when everything goes well. It's harder to do that when there an issue that arises. Herb Chambers did what it said it would do. I would recommend Herb Chambers to anyone looking, not only for a new car, but for a relationship with a car dealer. The people, the prices, and the service are real, and the satisfaction is, too (I'm a happy customer if you haven't figured that out yet). Thanks Rusty and Dan for your excellent customer service and for representing Herb Chambers so well. Now it's time to enjoy the Santa Fe -- and I am!

rba01701

14 de mar. de 2011

I have had the most amazing experience with all three people here. I was quoted a price by Kelsey that I thought was too good to be true. So I took the quote and went down the street to Herb Connelly who promised they would honor it and told me it was impossible that Herb Chambers would honor it. They all laughed at me and called me to innocent about cars to know that I did not read the fine print.I called Kelsey again who promised they were honest. When I got down to Herb Chambers- way out of the way for me but worth every mile to travel they were so nice and honored everything AND more!!!They did not look after anything but ME. This is why I will now sending my family to these three wonderful people who are the ONLY honest car dealers. I am SO pleased!Can you imagine the DELIGHT I had when I called Eric manager at Herb Connelly who told me that I was being swindled when I told him that I got everything I was promised! Can't wait to driver by him and toot the horn.This is my 2nd Hyundai. When all my Japanese car honors laughed at me- where are their cars now? Mine gave me 10 years of great service. I highly recommend buying here. I even sent my ex husband here to buy a car! How's that!

rjclegalhelp

13 de mar. de 2011

The salesman caused me an inconvenience with the registration transfer process. He forgot to have me sign the RMV form and I also had to leave work suddenly to correct this problem. It took him 5 days to even research the problem. He gave no apology for his mistake.

rnoller12

12 de mar. de 2011

We purchased our 2011 Santa Fe back in December 2010 for my wife. The reason I'm adding this note is because I was really blown away by the treatment we received this past week. We had a remote starter installed and it was not working properly. Because we live about an hour away, I called a dealer closer to me. They said I'd have to call the original dealer because it was an aftermarket install. The issue was my wife's father had just passed away and this was really not a good time, yet it was affecting the car's ability to start consistently. When I explained the situation to Roberto Contreras, our sales person, he said "no problem, let me arrange for a loaner, and I'LL DRIVE THE CAR TO YOUR TOWN"! He did just that, as well as dropping it off the next day, when it was fixed. This is not a B.S. story, just amazing customer service. I just wanted folks to know that there are places where the customer is treated above and beyond and for me this is one of them.Rob Noller

DonnaOB

8 de mar. de 2011

As a long time customer, I drove over an hour to find the closest Herb Chambers Hyundai dealership and it was well worth the ride. I was greeted by one of your sales consultants, Corey Vizard. His personable nature and knowledge of the Sonata made the process of going through the sales end of the transaction painless and stress free. He worked with me for over 3 hours to ensure the vehicle I wanted was the perfect fit and he was able to stay within my budget. Corey should be commended for his salesmanship. He was attentive from the beginning right through the end when I picked up my car the following weekend. His follow-up calls were greatly appreciated. He even took the time to show me the different options on the dashboard and even uploaded my phone numbers into the navigation system. That was really cool! Corey gets an A+. Thank you, Corey for everything. I am enjoying my Sonata and everyone says the car looks fantastic. I would also like to acknowledge, Matthew Newhouse, the finance director. His superb and professional attitude was outstanding. He provided full details and explained all the options I had to ensure my monthly payments would be manageable. Matt paid attention to my preferences and spent the time working on the best options for me. Matt knows how important it is to know the customer. I was impressed when he greeted me by my name when I came back to the dealership a week later to pick up my car. Thanks, Matt for your help. You deserve an A+ for customer service! Regards, Donna

Suzanne12345

8 de mar. de 2011

My husband and I went to Herb Chambers Hyundai to buy a USED car for our 17 year old daughter. We looked around at several used cars but found many of them to have too many miles or not the right color. We quickly shifted to new cars. Roberto was very patient and let us test drive several different cars as we were very indecisive because were not intending to buy a new car. Our only condition for buying a car was NO BLACK!! We sat down with Roberto and were able to negotiate a great price. Ira provided us with a great trade for our "teen used car". Matt provided great financing at 0.9% for 36 months. We could not walk away from this deal. Roberto was able to take care of all of the insurance over the phone as well as transferring the plate so we did not need to go to the RMV. The entire transaction from start to finish was less than 24 hours. We were so happy to be diving away in our 2011 BLACK Sonata!!We couldn't resist the sharp, sleek look! Thanks Herb Chambers Hyundai of Auburn ...We love our new car!

JoeBro

8 de mar. de 2011

Roberto Contreras and Matt in financing were a pleasure to work with. They understood our bottom line and budget and worked very well within our means to fit my wife and I into a great vehicle. I would highly reccommend Herb Chambers Hyundai for anyone who's looking for a new or used vehicle purchase.

jjgoolsk

7 de mar. de 2011

Got an E-Mail indicating that Herb Chambers Hyundai could sell me a Genesis Coupe for an acceptable price. Made an appt. to visit the dealer, went down there, & they didn't even HAVE the car. Of course, they did have a more expensive model. The whole visit was a great waste of everybody's time, & I think this is a pretty lousy business model. To top it off, they're still sending me E-Mails on "Why I should Buy from Herb Chambers". Nice.

guitar11

2 de mar. de 2011

Roberto gave us the BEST customer service from the moment we met him. Roberto listened to all our needs and found the perfect car for us. Not only does Roberto have a great sense of humor he went ABOVE and BEYOND to find the BEST CAR to fit our budget. We are very happy and will always recommend Roberto at Herb Chambers Hyundai Auburn, MA. Thank you!!Joanne and Ken

RACING69

27 de feb. de 2011

WE WERE GREATED RIGHT AWAY WE WERE NOT MADE TO WAIT EVEN THROUGH THE DEALERSHIP WAS VERY BUSY.ALL OF OUR ANSWERS WERE ANSWERED VERY QUICKLY.ROBERTO WAS VERY PATIENT AND MADE SURE DURING THE TEST DRIVE THAT WE DROVE THE VEHICLE ENOUGH AND ENCOURAGED US TO DRIVE FOR AS LONG AS WE WANTED.VERY FRIENDLY AND KNOWLEGABLE.AND THE BEST PART WAS THE SANTE FE SOLD IT SELF AFTER DRIVING 2 OTHER BRANDS THE SAME DAY.THANK YOU ROBERTO KATHY SOUCIE

custerdeena

27 de feb. de 2011

This is my 5th Hyundai purchased at this Dealer....... I go back for the reason i have all fives clicked above...... They know their vehicles.... inside and out. anything asked of them, they know the answer. low turnover in employees too means alot. it means they are happy working there.

redwindy

26 de feb. de 2011

They got me in the car that "fit" my needs. Went out of there way to help me purchase the right car for me at the best rate. Freindly, polite and buisness wise. I would/will highly recommend this dealer to everyone I know who are looking for a vehicle.

BRivera

26 de feb. de 2011

We had been to another dealer earlier in the day were we stood out in the rain looking at cars for about 10 minutes and nobody came out to speak with us.We were not there a minute before Jeffrey came out to speak to us. Jeffrey was very friendly and attentive.

pitbull

22 de feb. de 2011

The whole team went above and beyond to get me into the vehicle that i wanted. My first experience with this dealership back in 2002 when i purchased a vehicle new was a night mare. This went a little more smoothly. The entire staff was excellent. Five stars in my book now.

matrix2012

21 de feb. de 2011

I was looking for Hyundai Genesis Coupe 2.0T Auto Trans. in grey. I spoke to the representative on the phone and she said - we have a couple at our dealership. They offered me a nice price (on the phone) and invited me to their dealership. I drove 60 miles (i am serious!!) to get to their place to find out they don't have any. More over, they told me that i have to deposit some money (so that we could get it from another dealership) for a test drive on that particular model. WTF!!!Lastly when i requested them to give me some numbers, they cameup with such crazy numbers that i did not even feel like bargaining. Bottom Line: Totally DISAPPOINTED!!!

yanks27

7 de feb. de 2011

I took a trip to Auburn, from my home in Natick -- not a quick trip -- knowing Herb Chambers Hyundai had the largest dealership and would have what I was looking for, a 2011 Elantra. I had done all my research online and had chosen Hyundai for the fuel efficiency, the warranty and the value; I had not yet decided between the Elantra Touring and the sedan. I made an appointment with Frank (?) to meet on Sunday, Jan 2; upon arrival I was greeted by a woman who told me that Matt Duszak would be my salesman. What a lucky day! Matt took me out to to the lot to see both cars,chatting comfortably about my choices and the reasons for them. We took both Elantras for test drives, on nasty, pot-holed curvy roads as I had requested, then went over all the vehicle options and inventory options, including used 2010s. That's when I sprung on poor Matt the fact that my sale was not typical; my daughter in Ohio was purchasing the car for me, in absentia.The process took about 5 days of phone calls, but mostly emails, and throughout it all Matt was communicative & helpful, conveying clearly what could and could not be done -- the perfect middleman between us and the "price setters". I picked up my Elantra Limited on Jan 14th, following one of the MANY snowstorms we've suffered this winter, so it was getting it's first Storm Test. Jean Jovin, the extremely nice financial manager, and I spent a few minutes going over possible additional service purchases and signing final papers, then Matt sat with me and went over every aspect of the car's operation, the maintenance manual, set up my phone for bluetooth operation and generally made certain that I was familiar & comfortable with the vehicle. I was, I am. Even better, I am CONSTANTLY AMAZED at how this car handles this winter!! Not once have I slid, skid, fishtailed,or gotten stuck as I drive confidently past Lexus, BMW, Jeep and plow owners who have! My daughter is thrilled knowing I'm in a safe vehicle (and happy), and completely satisfied with her HB Hyundai buying experience. I was pleased from beginning to end --- with the dealership, their willingness to help & compromise, the final price, AND the car itself, but also with the personnel: Matt is a kind, personable, professional young man who will change the stereotypical "car salesman" image for any buyer; Jean Jovin is a gentleman who doesn't oversell or get pushy (unusual)while he offers additional products, and who completely explains every paper that needs signing.I would recommend the dealership, and Matt, very highly to anyone who asked me.

ksayer3

31 de ene. de 2011

All personnel I interacted from the sales team right through to the business manager were a pleasure to deal with. They were courteous, knowledgeable, & always willing to go the extra mile to ensure the best customer service experience. In fact they were so good that they were able to sell me two new vehicles in the span of two weeks!! I would recommend this dealerships to both family & friends.

jtesell

21 de ene. de 2011

Meet the price I was willing to pay, had the cleaned and delivered to my home the next day. The salesman spent all the time need to fully explain the car and how all the options worked. I would recommend them to anyone thinking of buying a new Hyundai2011 Sonata 2.0T Limited.

dvdjl99

15 de ene. de 2011

Even though I live over an hour away, I came here because this dealership provided everything I required. Kelsey, the internet sales person was effcient and unliked every other dealer, understood my request and called only when the car I wanted came in. Stephan the sales manager was very fair, listened, and did not play games. Roberto the salesman was very friendly, knowledable and low keyed. Once the car was prepped, he even drove the car to our town (for the trade-in exchange), saving us a second trip. You generally see this type of service with mercedes benz. I Would definately recommend giving this dealership a shot.

miawedda

10 de ene. de 2011

My Mazda was broken beyond reasonable cost to repair. I had been to a few dealerships that didnt treat me very well and didnt really seem interested in me or selling me a car. So in addition to having bad expereince recently, I walked in not feeling well at all having been sick, and with my father the "hard nosed negotiator"(great for me but probable less enjoyable for the salesman) who intended to pull out all the stops. Daniel Garney greeted us and was extremely friendly and patient the whole time. He was very helpful and knowledgable. We had a Hyundai from the Westboro dealership in mind that had already been sold. He found us almost the same car on his lot but with a much higher price. I testdrove it and liked it. Dan worked it out that with a discount and my trade-in the price of this Hyundai was better than the car I had been interested in! Then we worked out the financing and wraped up the whole sale that night! I expected it to take days. And with not knowing how long my Mazda would last before it gave out totaly, that made me extremely happy. He knew my name every time I walked in and even went to the trouble of helping me with some little concerns after the sale that im sure he didn't have to do, and even offered to get me some velcro for a bobble head that I had in the car wich was very thoughtful. My father was already a customer, having bought 3 cars from this dealership in the past, and will remain a customer in the future. Even my husband intends to go back in the future to buy a Hyundai from this dealership. And I was so happy that I will most definatly be back. Thank you very much for a great experience! ~Mia Wedda

scootersic

28 de nov. de 2010

My wife and I decided that after many years with our van and the number of repairs it again needed it was time for it to go. I have had experience with Hyundai's previous to our recent purchase and began looking at the offers and vehicles at Herb Chambers Hyundai online along with other dealers, cars and offers in the area.After speaking with some friends that have purchased a vehicle from one of the Herb Chambers dealerships I decided to stop in and see what was available. Roberto was our salesman and was every bit of professional and courteous along with patient and thorough without being pushy. I would look at and test drive a car, then change to another and another and he was knowledgeable with all of them. After nearly two weeks of my wife and I deciding what type of vehicle would suit our needs best, I stopped back in for one last round of test drives and was able to work with Roberto and others in the finance department to crunch numbers and settle on what worked for everyone.I look forward to working with Herb Chambers Hyundai throughout the ownership of our 2011 Tuscon and future purchases.

Mattyd

27 de nov. de 2010

When I took my mother to Herb Chambers Hyundai I had no intentions on her buying a Hyundai based on past experience with this dealership. I have dealt with Herb Chambers Hyundai 4 times, and my mother 3 times, and most of our experiences were poor, but knowing that my mother would get the most for her trade in from Hyundai, we started our search with Herb Chambers. As we strolled in I noticed most of, if not all of the staff that were there prior had been replaced, which was good seeing how poorly they treated both my mother and I in the past. We looked at the 2010 Elantra and Accent. I would highly recommend the Elantra to people if you are looking for value and a good car. We stood firm and got the car for a great price ($12,000). The Accent I would not recommend.As far as our salesman,Daniel Garney was who we worked with throughout the sale. I have to admit in all my dealings with salesmen, Daniel came across as nice and patient as any I have ever dealt with in the past and if I had to recommend seeing anyone at Herb Chambers Hyundai, he would be the recommendation. The sale went smooth and he has taken care of all of my mothers needs without fail. The entire sales staff was actually pretty good. (My mother has not yet dealt with the service department, so that will be in another review, and hopefully it is as positive as this one.)All in all I would now recommend Herb Chambers Hyundai again to people if you are looking for a car. Go in and see Daniel Garney and give him your business, I guarantee you will walk away with the same opinion of him as my mother and I have. I gave the place all 5's due to how good Daniel treated us, the quality I feel of the work Hyundai has done remodeling the Elantra for safety and value, and for the overall satisfaction my mother has come away with from the sale.

pasky

26 de nov. de 2010

i bought my 2009 sonata at another dealer in natick and i didn't have a good experience so i tried herb chambers hyundai in auburn. we had a banging noise in the front over bumps and when we explained that to the service advisor kevin he had the shop foreman bruce drive with us and he new what the fix was right away. the had the parts in stock and the sonata was fixed on the first visit. now thats Great Service.thanks again Herb Chambers Hyundai we will be back to trade.

gchild

12 de nov. de 2010

My son recently had a major problem with his vehicle. And was in need of a car, so i gave him my older vehicle and realized I would be in need of a brand new vehicle. Now this is the first brand new vehicle I have ever purchased. So i was already very very nervous and had my guard up right away. The second I walked into Herb Chambers Hyundai I was greeted by a young man by the name of Dan Garney. He was very nice, very honest and very upfront when it came time to choose the vehicle that would best suite me. I ended up going with the Elantra Touring it seemed very practical to my needs. And because of Dan, I knew thats what i needed. And when it came time to negotiate price ( usually the worst part of the whole process) I was very relieved. He did not pressure me into buying something I didn't want, and made the numbers work best for my situation. I will tell every person that I know to go see him. Looking back, I walked in with a giant chip on my shoulder about the image of car salesman and the perception of car dealerships. Dan and the Herb Chambers Company completely changed the way I view buying cars. I will 100% buy my next vehicle from him, and will tell everyone i know in the market to go see him and go to Herb Chambers.

Anglis

10 de nov. de 2010

I recently purchased a new Hyundai through Herb Chambers of Auburn and was overly pleased with my experience. I had been many places before, too many to be honest, and wished I had just started there! I dealt with Daniel Garney who was absolutely wonderful. He was knowledgeable, polite, friendly, and very thorough. No games. Just listened to my needs and delivered. I honestly couldn't have asked for a better experience. And, Daniel was a breath of fresh air as far as salesmen go! The facility was clean and the atmosphere was very pleasant. I would highly recommend Daniel and Herb Chambers to anyone looking to purchase a new or used vehicle.

afisher

8 de nov. de 2010

Roberto was extremely friendly, helpful, and knowledgeable. I give him excellent ratings and highly recommend him. He did everything within his power to help me.However, there were a couple of aspects of my Herb Chambers experience that were totally beyond Robertos control that I was not satisfied with. 1) They accepted my internet offer for a specific stock number car, and I called back to get the total cost and set up an appointment to buy that vehicle. When I arrived, the vehicle was not in inventory, and I bought another less-desirable vehicle. I was also charged an unexpected $289 document processing fee.

Linz

3 de nov. de 2010

One of the vey best salesmen I've ever encountered. I was thoroughly impressed with his professional demeanor and how helpful he was to all my questions, I would certainly recommend this dealership to friends and family and will return for future purchases.

corona302

3 de nov. de 2010

Very helpful and knowledgeable about the cars and the process. I never fealt like I was being pressured. I've been to other dealerships where it was almost like a game when it comes to dealing with customers. Not the case here. I will certainly be back and ask for Rusty again.

dhebb

2 de nov. de 2010

We were looking for a car for my daughter so she could get back and forth to work. We had visited many dealers and looked at many vehicles - used and new. Roberto Contreras was the reason we chose to purchase her vehicle at this dealership.He was friendly, knowledgeable, polite, patient and quite frankly the best car salesperson I have ever met. Not only did he keep all of his promises, he was very patient and I can tend to be a "stickler" for detail. I would highly recommend him and this dealiership but mostly him. Thanks,The Hebb Family

lorrflem

30 de sep. de 2010

Lance was a perfect salesman - no pressure to buy but highly informative of best options out there. Went to 4 dealerships before deciding to buy Hyundai and without a doubt Lance was the best saleman. His dedication to customer service is excellent and would highly recommend him and the dealership.

Rondeau1058

28 de sep. de 2010

Lance is a great man to work with. He is very dedicated to his job and customers that come into the dealership. He puts his customers first and makes then feel comfortable as soon as they walk in the door. It has been a real pleasure working with him.

laurad12378

27 de sep. de 2010

We loved Lance he was very accomodating to our needs . Thank you we will return to Lance. Great Job~ Also I love the fact he made sure everything was done promptly. What a great salesman Lance is. A true asset to your company we will make sure to send others to Hyundai in Auburn

maa8533

27 de sep. de 2010

The experience was great from start to finish. We had called ahead to make sure the advertised car we wanted was on the lot and they held it for us until we arrived. Steve handed us off to Roberto and the transition was smooth. Together with one of his manager's, they really worked with us to be able to afford the car that we wanted. We have never before walked into a dealership on the first day to see a specific car and walked out after buying it the same day. Thanks to everyone involved.

jtmdlm12

27 de sep. de 2010

We have purchased 5 new cars from Herb Chambers of Auburn since 2000. The last 4 have been purchased from Marty Reardon. Marty has always been great to work with. He is professional and does not try to sell you something you do not want. Each time I have purchased a car for myself or for my wife Marty has worked to give us the best price and the best service. I have checked with other dealerships before we purchased and always found that no one could beat the service Marty and Herb Chambers provides. We will be looking to purchase another car in the near future for my wife and will again work with Marty and Herb Chambers Hyundai.Jim and Dale McKay

2011 Sonata

27 de sep. de 2010

I was graduating from college and decided to look at the Sonatas. Lance was my salesman and he was great! He showed me the car and all of its features and was very thorough with his product knowledge. He was also very personable which made the car shopping experience very enjoyable. I ended up leasing and lance made sure the delivery went smooth. It was even delivered to me at college! Great dealership, great salesmen...especially lance!

Joubs8719

27 de sep. de 2010

I had a great experience at Herb Cambers Hyundai. Lance Brunell was professional and really cared about my needs. I will be referring Herb Chanbers Hyundai of Auburn to anyone that's looking for a new or used car. Thank to Lance Brunell and everyone that made my experience a great one!

hchelf

27 de sep. de 2010

Wonderful Experience from the minute I was walked into the showroom Saturday with salesman Marty Reardon.I explained that I was interested in a 2010 Elantra but was also going to look at civics. He gave me a seat and asked me questions to find out exactly what I was looking for in a car and what options were important to me. One of the important options I was looking for was a remote starter for my new car. I had thought that I would have to go to Honda to get this on a civic, their web site shows the option for $595. + installation charge. I also know the civic is more costly than the Elantra. Well Marty told me that he could have a remote starter installed at no cost! Wow, that was a really an important point for me so I was ready to seriously look at the Elantras. This dealership had a wonderful selection and that nice light grey is a great color. Marty took the time to show me everything about the Elantra GLS, inside and out. He offered me test drive and I absolutely loved the car. The upgrades since the 2006 model are very impressive.Back at the office I was worried about the price but Marty discussed my current car, 2006 Elantra, and the trade-in offer was great. When he added the rebate it was fabulous! The car I had test driven was put into the back of the lot & I indicated I wished I had taken a picture of it. Marty was so great, he had someone bring it back up so I could take a few pictures of it. Very Cool Marty! After all of this, of course I had to have my Elantra and the heck with Honda. My car was ready in less than 2 days, remote starter and all. Marty took the time to again show me all of the options. He even set up oldie stations on the XM satalite radio and my existing stations on AM/FM. Whoo Hoo. I have just driven it home and keep looking out the window at it. I have a great looking, reliable, xm radio playing, ipod playing, efficient, very nice blue backlight illuminated, remote starting ELANTRA! Thanks Marty! I will definately come back to you when I am ready for another new car

ArmyGuy123

27 de sep. de 2010

I bought a 2007 Elantra from Lance and I have nothing but great things to say about him, Jean, and the dealership Herb Chambers Hyundai of Auburn. The entire process of buying a car was something I wasn't looking forward too and Lance and Jean made it painless and easy. Thank you for a great car and great service!

jennfavreau1

27 de sep. de 2010

Marty throughout the past two + years has contacted us on several occasions and has been very pleasant and knowledgable with any questions we have had. He was a pleasure to work with and we highly recommend him to all our friends and collegees. We look forward to working with him again when we are in need of another vehicle.

CountryBumpkin

27 de sep. de 2010

I had a fantastic experience working with your salesman. Everything was very professional and things went smoothy and great! I would highly recommend my friends, family and co-workers to go there before anywhere else when looking for a new or used car.

ddube

26 de sep. de 2010

Marty was very professional and made me buying experience very comfortable. He listened to what I was looking saying and then asked me several questions to pin point what I was looking for. He then reiterated what I said and then we beagn discussing vehicles in my price range.

worcemt911

26 de sep. de 2010

I was looking for a used SUV that would get relatively good gas mileage. After doing several searches I found the vehicle I was looking for on Herb Chamber's website. The salesman that I worked with went out of his way to get the vehicle from another Herb Chambers location in Mass, and had the vehicle at his dealership when I arrived. The vehicle was immaculate, and Lance was great. I took the vehicle out for a test drive while he was was working with another customer. When I got back he got my paperwork processed, worked with me at getting a good trade price for my old SUV, and I left with my new (used) vehicle that same day. Lance and the team at Herb Chambers of Auburn were excellent and I would highly recommend this dealership to anyone looking for a new OR used vehicle!

Thanks Hyundai

25 de sep. de 2010

I bought a new car from Herb Chambers Hyundai of Auburn and I will be telling as many people as I can to buy a car here. The salesperson was great, and the loan manager was great too. I will continue to buy my cars there. Thanks for being different from all the rest.

newcarsalesperson

25 de sep. de 2010

I am from Worcester originally and go back every summer. About every third year I go to Herb Chambers to buy a new car. I have been very happy with the service I have recieved for all emplyees over the years. I plan to return when I need a new car again.

orton

25 de sep. de 2010

Marty Reardon was a pleasure to work with. The dealership was clean and the staff veryprofesional. We were in no way pressured to buy a new car. I would do business with this dealership again. Thanks Marty and the staff at Herb Chambers Hyundai in Auburn.

Pamfortier

25 de sep. de 2010

This is my fourth Hyundai and my third one with Marty. Whenever I come in Marty, makes sure I am being taken care of. He goes out of his way for me. He is the reason I keep coming back. I am pleased with the excellant customer service I get along with the friendliness at the dealership. I also have my car serviced here too and I'm very pleased with the way they take care of me. The reason why I buy the Hyundai over the others, is the price, as I'm able to get alot of the bells and whistles without the high price. I get more for my money than any other vehicle. I did alot of research before buying my 2011 Tuscon and I couldn't beat the price with any of the other vehicles unless I bought their stripped down models. I highly reccomend this dealership and have to my friends and family.Sincerely yours,Pam Fortier

tennis21

25 de sep. de 2010

My wife and I had previously dealt with Marty Reardon when we purchased a sonata and the experience was great. When we decided to purchase a new car we knew that we wanted to deal with Marty. He listened to us concerning what type of car we wanted, and the features that were important to us. Additionally, Marty was extremely flexible in adjusting the cost of the car, trade in value and interest rate in order to make the monthly payment fit our budget. Marty also took the time to explain every feature of the car on the inside, the outside, and under the hood. The finance manager did a great job explaining all of the paperwork and made the whole process go as quick as possible.Based upon our experience, my wife and I would not hesitate to recommend Marty Reardon and Hyundai of Auburn to our family and friends.

tsusan19

25 de sep. de 2010

I recently purchased a car from his dealership. I want everyone to know that this is the place to go. The place is clean everyone is friendly. My salesman was extremely knowledgeable. He knew everything there was to know about every car there. And he was able to put up with my pickiness of finding the right car after test drive after test drive. At the end of the day i wouldnt go anywhere else. Ill be back again to trade this one back in. THANK YOU MATHEW!

santafefan

25 de sep. de 2010

I'm writing to let everyone know this is the place to buy. Long story short I got my best price here with almost no negotiations and my salesman knew just about everything about Hyundai and the herb chambers company. Thanks for a great experience!!

ExcellentExperience

24 de sep. de 2010

I had a great experience at Herb Chambers Hyundai. I only went there to test a vehicle out and was made aware of everything this vehicle has to offer (2011 Hyundai Sonata). I was greeted by Lance Brunell who was very kind and stepped me through everything, not just a salesperson looking to sell something, he really cared about the vehicle I chose to purchase and my needs in a new car. He told me to pros and cons to every vehicle I was looking at and never made me feel pressured into buying what he sold. At the end, it made absolute sense why I bought the Sonata. Thank you for such a great experience and I will be referring all who is looking for a new car to Herb Chambers Hyundai.

Madore

17 de sep. de 2010

Roberto Conteras our Sales Person was excellent to deal with. Very friendly and informative. Matt, the finance manager made things happen for us quicker than quick!We purchased our car and drove it home the very same day! We will refer anyone we know looking to purchase a new or used vehicle to Roberto and Herb Chambers Auburn.

monta02

17 de ago. de 2010

I stopped at Herb Chambers a couple of weeks ago to take a look at the Santa Fe's. I went a little earlier, before the dealership opened, hoping to get a look at them before the sales people came in, but Roberto was already there! I think he sensed that was my plan, as he gave me some time before he came over and introduced himself. I explained that I was thinking of getting a new car, but was planning to purchase another Toyota, but the Santa Fe was in the back of my mind and I wanted to check it out. Roberto was very courteous, friendly and knowledgeable about the Santa Fe. He answered all my questions and listened to what I was looking for and he even offered to have a Rav 4 brought over from the Toyota dealership across the street, if I wanted to compare them side by side. Roberto was not pushy at all, as I find most sales people to be. I took the Santa Fe for a test drive and loved it. There was no need to compare, I purchased a new 2010 Santa Fe that day!! Unfortunately a few days later, a rock came up and hit the car and scratched it. When I went back for my inspection sticker, Roberto ordered the touch up paint for me. Thanks Roberto!

ericniebel

7 de ago. de 2010

We decided that it was time for a newer car than what we had. I drive by the dealership every day and wanted to do business as a convenience factor, so I chose Herb Chambers Hyundai. They had a large selection of new cars and used cars and found their prices are something I can live with. Their website was a big plus since that was ultimately what sold our business, not to mention their salesman, Dan, who persevered throughout the sales process. Because of finances, we could not look into a new car so we went with the idea that it had to be fuel efficient, front wheel drive and enjoyable to drive. After searching for some time with other dealers, Dan would occasionally call me and asked how it was going if anything he could do to help. He was courteous and persistent to to make the transaction work out. One day, I was on the phone with Dan, and mentioned my direction of a car, and he said, You're not going to believe it, but that I was in luck the car I was looking for, a used Mini Cooper, had just come in at another Herb Chambers dealer and if I would be interested in it. I told him absolutely and Dan made arrangements to drive it to his dealer and arranged for me to look at it and try it out. I was trading in my older mini van and discussed price and trade-in amount. After a couple of rounds that took about 15 minutes, Dan had me meet the Sales Manager, Ira, and we talked business and wanted my wife to see it and that I was not making a final decision without her. They agreed and the next day, the two of us drove down and were sold on the car. They gave us a good and fair price on the trade-in and accommodated us in every way to finance the Cooper and we even put an extended warranty on the vehicle. The dealer registered the car so all we did was drive it away. We are very happy with our purchase and the buying experience was great. As I mentioned to the dealer before, I love looking at cars, shopping for one is another matter with me. What made the buying experience worth while was Herb Chambers salesman, Dan. He did a great job and I'd look him again when the time comes for another car. Thanks, guys!

lvec

3 de ago. de 2010

My sales experience was beyond all my expectations! To start, I was very hesitant as well as nervous to purchase a new vehicle. It was the first time I even thought of purchasing a new vehicle and was very concerned over what to afford, what to even look for in a car, specifically on safety for my family and what will last for years to come.One evening, I randomly stopped by Herb Chambers, with my entire family to scope out the 2011 Hyundai Sonatas. Although it was nearing the close of business, I was greeted in a very pleasant, upbeat, and professional manner by Roberto Contreras. Right from the get-go, Roberto made me feel at ease, was very patient with me and my repetitive questions, as well as made it a very fun experience for me and my kids that evening. Although after business hours, he took the time to explain every option of the vehicles to understand the different levels of the Sonata and what may fit best to my needs and budget. Needless to say, after my experience that evening, I scheduled an appointment with Roberto for the weekend so that I can begin the process of comparing the vehicles with potenital of purchasing a Hyundai. Again, Roberto continued to provide exceptional customer service, unprecedented knowledge of the vehicles, and his remarkable personality made this experience outstanding. I did purchase my first new car that day and cant begin to tell you how very pleased I am with my purchase! Thank you Roberto for all your assistance and superb customer service! I would highly recommend you as a Salesman any day and wish you the best of success in your career. Herb Chambers is very fortunate to have you on their team!

techedrick

1 de ago. de 2010

My wife and I went Herb Chambers Hyundai to look at a 2011 Sonata. We were considering a few different cars at the time and the Sonata was high on the list, but not first! Rudy Mago greeted us just outside the dealership around 11:30. He was a pleasant, neatly dressed young man with a big smile. We went inside and talked about the Sonata. I also noticed a nice Toyota Avalon in the used car lot and told him that was on the list as well.We took the Sonata for a ride. Then came back and talked price. Turned out the Sonata was more than we wanted to spend. Time to take the Avalon for a ride. That turned out to be the car we were interested in. This 2005 Avalon was immaculate. Time to talk price. That proved to be a long yet pleasant experience. Bottom line... we bought the car. Rudy, the Sales Manager, and the Loan Manager were all pleasant to deal with. It was a back and forth negotiation, but we left with the car that day... at 5:30 in the afternoon with a reasonable deal!!800 miles later the check engine light came on! I called the dealership and spoke with Kevin Pierce in the Service Department. I said I would drop the car off and leave it if they couldn't get to it that day. The next day Kevin called and said they had to send the car to the Toyota dealership across the street to have it diagnosed with a scan tool. Their software could not "read" the Toyota. Turned out to be a bad ignition coil. Toyota fixed it and sent it back. Kevin called and said come and get it. No charge.The reason for the "good" grade for service must go to the Toyota dealership. The diagnosis was right. The repair was done correctly, but there was some grease on the driver's side exterior door handle and when the technician put the cover back on the engine he left greasy finger prints all over it. After 37 years of teaching "Shop" I feel qualified to give that technician a "B". I will grade the service department at Hyundai when they actually have to work on the car. Hopefully, that won't be for a long time!We spent 6 hours with Rudy that afternoon and not once did he get frustrated or call it quits. He stuck with us, negotiated in good faith and treated us well. He even missed lunch. If your looking for a car and don't want a high pressure sales pitch, then stop by Herb Chambers Hyundai and ask for Rudy. He will treat you right.

mbogdan

28 de jul. de 2010

My husband bought his Hyundai Santa Fe at Herb Chambers in Auburn and his salesman was Jeff Allen. He has high praise for Jeff and the service he received. When I decided that I wanted a Santa Fe, he brought me to Jeff. Jeff was very attentive, courteous, patient, didn't mind how many questions I asked, he always had the answer and he never failed to return my many phone calls. I was also very impressed with the dealership because it was clean, set up very nicely so you could view several vehicles, and when you walked through the door someone always asked if they could help you. Ira King was very helpful, always checking with me if Jeff was busy with another customer, answering questions and just being all around pleasant and courteous. I will, and have, recommended this dealership to many people and referred them to Jeff Allen. He is one of the best salesmen I have ever dealt with over the years in buying cars and because of the treatment I received I will, when I'm ready for another vehicle, go the this dealership and Jeff Allen.

Diane M

23 de jul. de 2010

I was looking for a vehicle that my elderly mother could get in and out of with ease as well as a trunk large enough to store her wheelchair. I was greeted by Roberto, who understood my concerns. Roberto worked endlessly to help me find the right vehicle.I found him to be extremely knowledgable, pleasant, professional and respectful. He truely cared that I found the correct car. I never felt pressured or hurried to make a decision. I mentioned that I also wanted to view a Toyota and he brought me accross the street. Roberto along with another sales consultant worked together to make my visit comfortable. It was a wonderful surprise to find such a thoughtful and caring person. The dealership should be proud that they have Roberto on their staff.

mrhag528

13 de jul. de 2010

I walked in looking to test drive a Genesis Coupe. Before I had even gotten in the car, they were trying to trick me into giving them permission to perform a credit check even though I had no intention of financing a car through them. Also, before I had even gotten in the car, they were already trying to sell me a used Nissan 370Z.After I had finished looking around and decided to buy the Genesis Coupe, I went in to buy. They tried to sell me a car with far more options that I was looking for, implying that it was all they could find. When I made an offer in the range of what I was looking to spend (for the options I wanted), they quickly came back saying that they had found two cars that matched my specifications. We reached an agreement, and I even signed a Purchase and Sales agreement. They told me they would get it transferred from the other dealership, it would take a few days and they would call me when it arrived. A week later, I still hadn't heard from them, so I called them. It turns out the dealership that had the car sold it (despite the fact that they had given me a P&S complete with VIN) and they couldn't find an exact match. I offered to expand the colors I was willing to accept and they went back to searching. I called them back two days later, and they told me again, that they had found a car and would have it shipped to the dealership. A couple days after that, they call me again, saying that they had found a car identical to the original car I had "bought" but with 5000 miles on it. They were willing to knock $1000 off my original P&S. I told them, no thanks, I'll take the second car they found for me at which point I was told that that car was also sold before they could get it shipped to them. I offered $2500 under the price I had agreed to pay for a new car and was laughed out of the dealership (not even counter offered). I understand that swapping cars between dealerships can be tricky, and its not their fault that the other dealerships sold the cars that they thought they were going to acquire for me, but they shouldn't have agreed to sell me a car they didn't have. Also, not once did they call me to inform me these cars were sold out from under them. I was always initiating the communications. Even when they said they'd call me back they didn't. I still haven't bought a car, but I will not be going back to Herb Chambers.

sully2722

5 de jul. de 2010

I went into this dealership to test drive the Hyundai Elantra 2010 as I have a 2001 Elantra and love it. I test drove the car and decided to figure out how much the car would be and how much financing I would qualify for. Well I sat down with Dave and he had me fill out the worksheet as we discussed the price of the car. The price of the car was horribly marked up to about 20 thousand dollars in order to take the 5 thousand dollars off the car for the "deal" if I traded in my old Elantra and if I financed through them. So I figured what the heck lets see how much I would qualify for their loans as in order to get this "deal" I would need to use them to finance the car. I asked them how much and they asked me what my ideal payment would be. Knowing their tatics that they use I decided to say about 250 dollars or so. When the financing came back the finance guy sat down with me and explained that I didn't qualify for the low financing and that I am looking at a monthly payment of well over 300 dollars. With that they proceeded to tell me that I need to reconsider my options and think about getting a used car even though I told them I didn't want a used car because the new car had better warrentee. I decided to walk out of the dealership at that point. The next day I decided to go to other dealerships to discuss buying the same car the Lemonister and the Natick dealership to my surprise I qualified twice for the financing though the dealership and not only that I qualified for the low rate of 3.9! So as you can see I am pretty angry at Auburn for changing the price of the car and lying to me about my financing situation as I happen to qualify every where else but not in Auburn. Dealing with the sales staff I would never go back to that dealership even though it is a lot closer to my home.

steve8353

4 de jul. de 2010

I was looking for a new Hyundai Genesis, and Chris and Ira were most helpful, courteous and knowledgeable. I had been to other dealerships, and these gentlemen (along with other staff members)represented the best customer service attributes of the Herb Chambers family of dealerships.I look forward to having my new car serviced at the dealership and to have the same high quality service that I received while buying the car.It was a pleasureable experience working with them.

kgraves

30 de jun. de 2010

This is the 2nd time I've purchased a vehicle from Herb Chambers of Auburn. The reason I came back was because the great customer service and attention to detail I was given the first time around. And they didn't disappoint the 2nd time. Dave Mantha is the most attentive and understanding salesman I've ever dealt with and would recommend him highly for anyone looking to buy a car. I guarantee I'll be going back the next time I need a car.

ritabohan

30 de jun. de 2010

Roberto worked very hard and helped me get the car I wanted. It is beautiful. He is knowledgable and informative and friendly....I am in sales myself (20+ years) and recognized his professionalism right away. He was very respectful and a great asset to your dealership...He brings Herb Chambers up several bars in my estimation.

barb131

8 de jun. de 2010

It was a pleasure doing business with Herb Chambers Hyundai. Roberto was professional, personable and answered all my questions without making me feel rushed or pressured. For your patience, I "thank you". You made my new car buying experience a wonderful one. I LOVE my new Elantra ... Be sure to ask for Roberto! Barbara

newsonataforme

6 de jun. de 2010

There is only one thing I can say about Herb Chambers........They are GREAT!!!! From the second I walked through the door Lance Brunell treated me great. He talked to me like he actually cared what I had to say. From the start to the finish everything went very smooth. Thanks to every one at Herb Chambers for the great expierience.

Irene Yonta

4 de jun. de 2010

I tried purchasing a Hyundai Tuscon for 3 1/2 months from the Central Auto Group and it was nothing but a nightmare dealing with this dealership. It was one lie after another from the General Manager on down to sales people. I finally asked for my deposit back and went to Herb Chambers the following day and it was nothing but an enjoyable experience. I would definitely recommend this dealership to anyone looking to purchase a Hyundai product. Irene

risa1274

4 de jun. de 2010

We visited another Hyundai showroom on Wednesday, May 26th and test drove the Hyundai SE. Although the salesman there was very accommodating, another female negotiating the pricing was very unprofessional and appeared to be on some sort of power trip. As a result of her behavior, we decided to purchase the vehicle from Herb Chambers. Kym, Ira, and especially Roberto showed exceptional professionalism. Roberto went above and beyond what we expected to make sure that our daughter recieved her graduation gift today by personally delivering the vehicle to our home and spending time to explain all the features to her. We are very pleased with your staff and we think they deserve recognition for making our purchase a quick and painless process. We would recommend anyone to your dealership with confidence. Thank you again!!! We wish you all the best. Risa and Brian

April Murray

2 de jun. de 2010

My husband and I went to Herb Chambers of Auburn after visiting other car dealerships in the area. I had my eye on a Honda CRV but still was "looking around". I was not too confident in buying a car from them because of a past problem with another Herb Chambers on a warranty issue. But we decided to look at a Tucson. We met with Rudy Mago, one of their Sales Associates. From the beginning, Rudy listened to my reservations and my list of "wants" in a car I would like to buy. First of all, Rudy was a pleasure to meet. He was well groomed, professional,and very personable. He listened to me,then he spoke. That is so important to a customer. Listening. It was a busy day at the dealership (Memorial Day weekend) but he was very attentive. We were offered beverages several times during our stay. We were there several hours. He patiently explained leasing versus buying and we went back and forth with this. My husband and I were on a time restraint due to an appointment. So, Rudy hands us the keys to a white Santa Fe with tan interior which is exactly what I wanted color wise and states " go run your errands and tell me what you think ", so off we go. We were not even thinking of a Santa Fe,I know car dealerships do not want you to leave, but, I didn't feel pressured. As we drove and did our errands we found we really like the car. When we returned to the dealership, the next thing I knew I was "banging the gong" in the showroom. With Rudy, what we talked about in the beginning is what I ended up with. If it wasn't for Rudy's honesty, attentiveness, and listening skills, I don't know if I would have changed my mind after my past experience. But, Rudy has changed my mind. I recommend anyone looking to purchase a car/SUV to see Rudy Mago at Herb Chambers in Auburn. Thank you Rudy! I LOVE MY SANTA FE!!!!!April & Chris Murray

lryan

1 de jun. de 2010

I recently visited your dealership looking for a new Sonata for my mother. Your salesman, Dan Garney was extremely polite, attentive, informative and patient in helping us find the right car at the right price. My mom loves her brand new 2009 Hyundai Sonata SE. She and I came away very impressed with both, Dan, and his sales manager, Ira's (I think that was his name) help with our purchase. Thank you for working with us without the high pressure sales you usually receive at other dealerships. It was a pleasant experience shopping Herb Chambers Hyundai, and we believe we got a super deal on a new car. I would also like to add that this is our family's second Sonata purchase from you in eight years. Thanks for delivering such a wonderful product. I will continue to recommend your dealership to others.Sincerely,Lisa RyanDudley, MA

jodibacco

1 de jun. de 2010

My overall experience today was excellant. I gave it a 5 all around. The salesman and banking specialist were very friendly and sensitive to my needs. I was very comfortable with Jeff as he made me feel right at home. I wasn't there very long as they were not busy so I got alot of attention. I would highly recommend your dealership to friends nd family. I have bought numerous vehicles from Herb Chambers Hyundai in the past and will continue to go back.

merlin6946

30 de may. de 2010

I went to the dealership mainly to get an idea about cost and payments for a Hyundai Sonata. I was interested in a new vehicle and since my current vehicles were paid of I didn't want to have large payments. I spoke with the salesman, Mathew and he suggested a 2010 which he could give me a good deal. He also gave me a very good trade in value for my Jeep which made the cost per month acceptable enough for me to purchase the car on the spot. I felt as though I was being helped, not pressured.

jarablue

29 de may. de 2010

Matt Newhouse is the finance manager that I spoke with concerning the interest% rate and payment arrangement. Marty was the salesmen working with me, working with Matt. The entire process was moving along at MY pace, not the dealership. I felt very in control and both Matt and Marty not only answered every question I had but they made everything clear and made sure I understood everything all along the sales process. Marty made sure the car was in top shape when my wife went to pick it up. There was a minor scratch on the interior that we were concerned about and he had it fixed within 1 day of us owning the car. What can I say about Matt. Smart, educated and friendly. He wanted to make sure we were happy with the car. Anything we needed Matt and Marty provided. My wife Sylvia was very happy as well.I would recommend anyone to come to Herb Chambers in Auburn. Just a great group of professional people who aren't out for your money, but to genuinely make you happy. A++.Car bought was a 2010 Hyundai Sonota

Jang

27 de may. de 2010

I had a very bad experince at a different Hyundai dealer ::waves at Lia-Enfield with one finger:: Roberto sensed ny discomfort, and immediately put me at ease. In the past, I have always had a man come with me to close the deal on a car I wanted, but I know what I want, and I shouldn't have to ask for a man's help. Roberto made the experience comfortable for me. No high pressure, no leaning across the desk in a threating manner, no blocking my access to the door, no refusing to give back my credit card (I'm looking at you, Enfield). Good experience with Roberto and very pleased with the car (2010 V6 Sonata SE) Still breaking her in, so haven't let her loose yet.

blueeyessstrawberry

27 de may. de 2010

After seeking and being turned away at 4 different places I stoped into Herb Chambers, Roberto Contreras came out and realy worked hard at finding me a nice car He was really good to me. Thank you for being as nice as you were. May 2010Gail Frank

soarjkelly

21 de may. de 2010

dont buy your car here!!!!!!!!!!!!!!! they dont fix anything right!!! my airbag light has been on for 5 yrs!!! they couldnt fix it now the warranty is up and they want me to pay 120$/an hr so they can dianostic the problem???? the f---in car was in the shop 4 different times for this since i bought it!! as soon as your warranty is up beware!!!!!!!!!!!!!! service advisors will drop you quick! you ask to speak to the service manager he's not available or he will call you back not!!! I plan on standing on the corner with a sign!! I'm full time military and i got screwed here!

Heidi1

1 de may. de 2010

I went into this dealership expecting to have to do everything I could to not allow the manipulating car sales people to push me into buying a car I could not afford. I ended up being very pleasantly surprised. No high pressure sales tactics. Very pleasant and respectful staff. Mike gave me a fair price for my trade, a great price on my new 2010 Elantra and a great rate (although rate is based on credit they didn't try to say we did not qualify..which I have seen done before with less ethical dealerships). If there was a down side it was the ad and the fact that they tack on a couple of thousand to the MSRP. The ad could be taken as misleading stating $5000 for trade in 0% interest etc. but you have to read the fine print where it is based on Invoice (added price) and 0% was for the Sonata. It does state it in the ad and they all (not only car dealerships)use these Marketing/Advertising strategies and it is not Mike Stan or Matt's issue. As a matter of fact Mike and Stan were up front and honest about it from moment one. I just think it would be nice if the customer didn't have to sort through all that and I'm sure Mike and the Sales team would have less bruises at the end of the day if they didn't have to explain the ad. This is not a sleazy dealership it was actually a very honest up front dealership ..my only complaint is that I wish the ad reflected that.BTW - I love my new car!!

curtinch

2 de mar. de 2010

This was the absolute best car buying experience I've had. I was in & out within an hour & drove off with a new hyundai accent blue model. The car has been great after two weeks of driving. Highly recommend this dealer & this after shopping at 3 other hyundai dealerships.

KJewell612

25 de feb. de 2010

I had originally gone into this dealership after seeing an ad in the paper...well, this was a bait and switch....and we were treated like dirt because we had difficult credit. They literally refused to let us test drive a Tucson...instead they tried to sell us a Ford Escape with mechanical problems. If I wanted a Ford, I would have gone to a Ford dealer. We are not stupid. We were badgered...they insisted we purchased right then and there or no deal at all...well, all I can say is thank you for being so awful....you sent us right to another Hyundai Dealership and it was worth the hour drive. Bill Dube Hyundai in Wilmington knows how to treat people and earn customers...I think you guys need to take a lesson from them. Oh, and by the way, we love our new Tucson that we got at a great price and a great interest rate at the OTHER dealership !

Paula1259

17 de feb. de 2010

OH AND BY THE WAY EVERY TIME I NEED WASHER FLUID I JUST STOP BY THE DEALERSHIP AND THEY FILL UP MY WASHER FLUID FOR ME. I HAVE NEVER HAD ADEALER GIVE ME ANYTHING FOR FREE, BUT THAT IS JUST THE WAY THEY TREAT YOU. IT FEELS GREAT TO HAVE SOMEONETREAT YOU LIKE ROYALTY EVERYTIME YOU GO THERE EVEN IF YOU ARE THERE FOR A FREE SERVICE

gailsher

7 de feb. de 2010

The salesperson, Paul was straightforward and pleasant. The problem was with the sales manager. I brought in the Sunday ad for a new Sonata, which was listed for an unbelievable price. While the sales manager explained that some of the rebate was not available to us (recent college grad; Hyundai loyalty; veteran) he truly manipulated the numbers in a way that we thought we'd be purchasing the vehicle for $5,000 less than the true price was. We didn't catch this until giving a deposit, and meeting with the finance person to discuss payment. It was then that we realized the deceit by the sales manager. It was slimy when the sales manager came over, played stupid over the deceit, and then said that it's unfortunate because we all ready made a deal. NOT!!! We never signed a purchase contract. Much to the credit to our salesperson, Paul, he was the last to meet with us, and as we explained our understanding of the deal, he honestly said that he understood, and very quickly returned our check to us. ALSO, be very aware that Herb Chambers Hyundai tacks on a "market value appraisal" of over $1700 on every vehicle, which is an absolute farse. BEWARE OF THE SLIMY SALES TACTICS AT HERB CHAMBERS should you go there, but i'd suggest you stay away. However, if you DO go, be sure to ask for Paul; he was the only honest and decent person there that we dealt with. A note to Paul: You deserve to work in a more honest dealership. You are honest and easy to work with. I am sorry that you lost our business over the manipulation of the sales manager.

michaelnat

8 de ene. de 2010

Very Disapoointing! I recently purchased a new 2009 Hyundai Accent. Roberto was my salesman. I would recommend him definately. If it wasn't for him I probably would not have bought my vehicle which I do like. He is excellent. He was not the problem! The problem I have is with Matt in finance. It was wrong. He tried a 5 year loan at 228 per month. I got him to 176 per month for 5 years which was fair. He thought I was stupid. He could have cost me around a few thousand dollars in interest. We cannot let people like him bring down a great country. This kind of stuff should cause alarm. If I am ever going to buy another Hyundai from Auburn I would like an apology. Herb Chambers built his great business out of integrity and concern. Unfortunately, He can't be at every store.

jmccool

5 de ene. de 2010

Hi Roberto- It was a pleasure doing business with you and your colleagues at Herb Chambers. I'd recommend your site to anyone. Thanks for all of your running around and hustling to get the car ready for pick up yesterday. I recognize that it is not easy to get a car ready that fast...especially when there's a stereo (excellent stereo) and lo-jack system nstallations to perform. Joanna and I were very pleased with the overall buying experience: transparent, reasonable, fast and very courteous. The car made it's first journey to work this morning and is now sitting outside my window to I can keep a close watch on it! Best regards, Jesse

pasky

5 de ene. de 2010

I BROUGHT MY 2005 SONATA IN FOR A WATER LEAK IN THE TRUNK I WAS WAS INFORMED ME THAT THE REPAIR WOULD NOT BE COVERED UNDER THE WARRANTY. I ASKED TO SPEAK WITH THE SERVICE MANAGER I SPOKE WITH BOB AND HE TOLD ME HE WOULD CONTATCT THE FACTORY REP FOR SOME HELP. HE CALLED BACK THAT MORNING AND INFORMED ME THE FACTORY WILL HELP WITH THE REPAIR WITH THE WATER LEAK. KEVIN WAS MY SERVICE ADVISOR AND HE TO GAVE ME A GREAT DEAL ON A TIMING BELT REPLACEMENT WHILE THE CAR WAS THERE. I THANK THOSE GUYS FOR GOING ABOVE AND BEYOND IN GETTING ME HELP WITH THE WATER LEAK. I WILL BE BACK FOR MY NEXT HYUNDAI.THANK YOU AGAIN YOU GUYS ARE GREAT. OH THEY EVEN WASHED AND VACED MY CAR ARE YOU KIDDING ME

lonnamar

30 de dic. de 2009

Felicia answering the phone was friendly and professional.William Carr was professional, friendly, informative with great follow through.Bob(sorry do not remember his last name but was part of the service department)was informative and friendly.Every encounter with Herb Chambers Hyundai in Auburn always begins and ends with Danny Bartalussi. My husband, myself and my extended family have purchased 8 cars from this dealership and would not consider going anywhere else. The service and the sales department are always helpful, professional, kind and go above and beyond when attempting to send us home with a new car or a repaired car.Gloria & Richard Handt201 Gorwin DriveHolliston, Ma 01746

mangos3

30 de dic. de 2009

OK so buying a new car is supposed to be a pain, well that is NOT what it is like at this dealership. My wife and I were traeted in a warm and friendly manner by ALL employees throughout the entire process. Rudy was our sales person. Although he was a fairly new employee, he made every effort to answer all of our questions and concerns. He took me on a tour of the dealership, and we test drove a Santa Fe. I was about to buy a Nissan XTERRA before I stopped for a quick look at the Hyundai line (at my wifes suggestion). The test drive was impressive. Rudy and Shereef, and the general manager (sorry, forgot his name, father was an engineer)worked hard to find a vehicle that we thought we wanted. They found one at another dealership and said no problem getting it if we wanted. Rudy, Shereef and I discussed pricing in a fun and professional manner. Then they looked at my trade car, and gave me a price that was great. There was no low balling or sleazy activity. Just a warm and honest business discussion. WHAT A PLEASURE !!!! The next day I returned and bought a vehicle off the lot. RUDY and a senior sales person, ROBERTO, worked as a great team, and made the process go smoooooothly with a lot of fun and warmth. THIS IS A GREAT DEALERSHIP. I HOPE THE SERVICE DEPT IS JUST AS GOOD. STAY TUNED.Tony

agorberg

8 de dic. de 2009

Matt was great at his job. he was very friendly and actually got me to buy something I wouldn't have by just explaining it to us. Ira, Paul and Matt were all very professional and being that we are Jewish, it made us comfortable to work with Matt Newhouse.

Darcy Gauthier

30 de nov. de 2009

I gave such a high rating because it all applied. The service at Herb Chambers is wonderful. My husband and I were treated with respect and patience. When we asked a question they knew the answer and were very helpful with everything. I have been to dealerships before and felt as though my questions were just annoying but I did not feel that way at all. They were informative and helpful at every minute. I would highly recommend them to friends and family and actually already have. This is the second car I've bought from Herb Chambers and as far as I can tell they will be my only dealership for life.

Iloveherb

30 de nov. de 2009

I had been looking for a certain type of hard to find car and stopped by Herb Chambers Hyundai. I spoke with salesman Matt Duszak and he didn't have what I wanted but said he would keep an eye out. About a month later I got a call saying he had a car for me. It was exactly what I was looking for! And even better, he and manager Rusty worked out a deal for thousands less than the other places I had been. Even when my check engine light came on I went straight there and within minutes my car was in the shop being fixed! A half an hour of work, a few new parts, and NO CHARGE! I was on my way home the same night with my car running great again. Thanks Matt, thanks Rusty, and thanks to the awesome techs at Herb Chambers Hyundai. I will recommend everyone I know to go see you guys! Thanks again, you guys are the best!

Leslie Leasor

29 de nov. de 2009

I visited the service department at Herb Chambers Hyundai after being reffered to them by Hyundai inc, after a terrible experience at Lia Hyundai in enfield, ct which is where I had purchased my 2006 tuscon about one year ago. The service staff at Lia Hyundai in Enfield were so rude to me when I brought my tuscon back for warranty work that I left the dealership in tears and sick to my stomach. I was very apprehensive about going into another dealership even though I needed to because the warranty work was not done when I had gone to Lia Hyundai as they had to order parts. William Carr made me feel very at ease and was extreamly kind and proffesional, he also had to order the parts to fix my tuscon, but he explained everything to me in a professional manner and restored my faith in Hyundai. He also had me talk with Matt Duszak in sales about possibly getting a new Hyundai, as there are fantastic deals on right now with low financing. I am happy to say I am the proud owner of a new 2010 Sonata. I was so disheartened by my previous experiance with Lia in Enfield that I did not think I would ever set foot in a car dealership again. Thank you William and Matt for restoring my faith in Hyundai and making me feel comfortable again, Leslie Leasor

jrobid

12 de nov. de 2009

A few months ago, my daughter needed a car. She bought a Hyundai Accent from Stan Otoo-Genesis. She got great service from Stan. He actually went out of his way to hand deliver some paperwork to us at my insurance agency. To me that is service above and beyond the call of duty. Now I bought a new Hyundai Elantra from Stan. Great deal and an excellent sales person. The other sales people called him Stan Oh too Generous! I know why.

Larieux

9 de nov. de 2009

I brought my car in for service and received impeccable service; it was an overall great experience. I was able to use my laptop because of the wireless internet, so I did not miss out on my work day (not to mention the gratis coffee). Will definitely recommend.

jojo81

9 de nov. de 2009

It was my first time purchasing my new car and of course I was nervous going into a dealership with knowledge. Marty explained all different options that were available to me.Marty made me feel comfortable and confident in my decision. I drove away in my new elantra in which I LOVE!!!! I will tell family, friends, and co-workers to go to Marty and Herb Chambers Hyundia for their next purchase.

Paula1259

3 de nov. de 2009

Thanks to the PROFESSIONALS at Herb Chambers Hyundai, They now have themselves a life-time customer. Every time I visit this dealership the knowledge and expertise of every one there ceases to amaze me. They make me feel like I am their only customer, when in reality they all are very busy. Thanks Again and I'll see you in 3,000 miles.

Avoid the bait and switch

31 de oct. de 2009

Inquired regarding a specific car with an internet advertised price from their website. Was told that the inventory car listed was available, but the dealership would not honor the internet price, due to dealer installed options. Offered the dealership the opportunity to match the price on a like vehicle (same trim and drive system) without the dealer installed options, but they wouldn't do so. This was a straightforward deal, with no variation on trade in or financing required and immediate purchase planned. While Steve, the internet manager was pleasant enough on the phone, the lack of timely and honest response led to the negative rating on friendliness. Glad I did not waste my time going into the dealership on the basis of a "bait and switch".

BrianT823

26 de oct. de 2009

We were in the market for a new SUV and decided to go with a 2009 Hyundai Santa Fe. After shopping several local dealerships, Herb Chambers offered the lowest price on our new vehicle and gave us the most for our trade. Rusty was very professional and he went out of his way to make us happy. I would recommend this dealer to anyone looking to purchase a Hyundai.

lstcyr

25 de oct. de 2009

Having bought two cars from Mary this year, he has given me the best deal with honesty and integrity. He didn't talk fast or in circles. He understood my driving needs and desire for options. We looked at a variety of vehicles and options, for each purchase. It was a pleasure dealing with Herb Chambers Hyundai.

exbigelow

24 de oct. de 2009

This was perhaps the most pleasant experience I have ever encountered in purchasing a new car. Both the salesman and finance person were extremely professional and very pleasant to work with. They could not have been more accommodating. I would not hesitate to recommend this dealership.

ungie99

18 de oct. de 2009

Everybody at Herb Chambers Hyundai in Auburn was fantastic. Roberto was our salesperson, and he was great. He was very personable, informative, and knowledgeable and not pushy at all. When it came time to make our purchase, we got a great deal on our vehicle and Matt helped us get a very competitive rate for our financing. I absolutely love my 2009 Hyundai Santa Fe and highly recommend that anybody looking for high value in a comfortable, friendly sales environment try Herb Chambers Hyundai. Be sure to ask for Roberto!

srikanth_kannan

14 de oct. de 2009

This is the best dealership I have ever seen in New York, Rhode Island and MA area. Firstly, their friendly approach towards customers is commendable. I was given a free ride (pick up and drop) for about 40 miles (one way) for test-drive and paperwork. They offered the best price in MA and RI area and offered all possible rebates. They explain all the required details about purchasing a car in best possible way. Hyundai Financing also offered good monthly API rates for me. Overall, their customer service and friendliness was really commendable.Honestly, I had an excellent experience with this dealership, buying a Hyundai Elantra, especially with Marty (sales consultant). I am very happy with the way they treat their customers after the sale. I would strongly recommend this dealership for Hyundai cars. I look forward to continued business.

LIAMBARR

12 de oct. de 2009

Paul is very responsive, eager to help and very easy to do business with. It is clear he will do what ever it takes to make a customer happy. I purchased a new 2009 Sonata and I am very pleased. In addition, Paul's follow up after the sale was very reassuring.I look forward to continued business.

DarcyjO

5 de oct. de 2009

Paul was very friendly and helpful and made buying a car an easy and enjoyable experience. Paul wasn't pushy or rude like car salesmen can sometime be. All of the other people who we dealt with were also very kind and helpful. I highly recommend this dealership.

rhanney

21 de sep. de 2009

VERY HAPPY WITH PURCHASE. EXTREMELY PATIENT AND ACCOMODATING. I WAS VERY HAPPY WITH MY LEXUS PURCHASE. FROM THE TEST DRIVE TO THE PAPERWORK, ALL WENT WELL. MY BANK WAS BEING FUSSY AND I DID A LITTLE RUNNING AROUND, HOWEVER- THE DEALERSHIP WAS THERE WITH ME THROUGH THE ENTIRE PROCESS. THE SUV DRIVES LIKE A CHARM. THE SERVICE AND SALES TEAM EXCEEDED EXPECTATIONS. GREAT WORK. GREAT TEAM. A+ THANK YOU CHRIS AND RUSTY!

darsh2710

8 de sep. de 2009

I just visited this dealership for finding a used car and was amazed at the varities of cars they have in different price ranges. I decided on a 2004 Hyundai Sonata GL which ran great during test drive and decided to go ahead with the car. The salespersons were very friendly and understanding and have allowed me to perform a third party check up (pre-buyers check) for my satisfaction. Sales manager Ira, considering we are fresh graduates and starting new jobs was kind enough to gift us a huge discount from the internet pricing.Overall a great experience!!!

Qalb56

8 de sep. de 2009

I purchased a 2009 Hyundai Sonata Limited from this dealership on August 31st, 2009. The Dealership went above and beyond, in my opinion, contacting me after searching for and finding a car that I was interested in. The decision to purchase the car came down to the difference of only $500.00 which the dealership made up in the vale of my trade.

graziag1963

7 de sep. de 2009

I had the pleasure of having my vehicle service at Herb Chambers Hyundai in Auburn, Massachusetts. The people in the service department were very professional, they made sure that I understood everything they were doing and also let me know when the vehicle would be ready. There aren't many dealers left around, they definitely know what they are doing. I would recommend them to all my friends.

cqk

7 de sep. de 2009

This is my third time answering this survey and am a bit concerned . The experience was overall good .. There were some issues and sloppy follow up sales calls.. but all in all a good experience.The general manager responded and took care of issues, the sales person did not return calls in a timely fashion has since however, called to follow up ..

Peter_H

5 de sep. de 2009

I was trying to locate a 2009 Hyundai Sonata for my wife. We wanted to be able to take advantage of the 3000 rebate. A dealer in Rhode Island refused to budge on the MSRP. After we lost out on the Rhode Island sale, I could not find a car in the color my wife wanted. I spoke on the phone with Kara Mitchell and she checked their inventory and they did not have one either. She told me that if I wanted, she would try to locate a car for us. Ten minutes later she called me back and said that she had located a car for us. It had all the options we wanted and I was quoted an excellent price. Two days later we drove up to Auburn and test drove the car with Roberto Contreras. When we returned to the showroom, we struck up a deal on the car. Roberto was very polite and did not try to pressure us in any way on our decision. The dealership handled registering the car for us which includes a few extra steps when you purchase out of state. They did everything to make the the purchase as easy as possible for us. We appreciate that. We test drove the car in the rain. When we picked the car up, it was spotless inside and out and it had a full tank of gas. I would recommend this dealer to anyone looking for a good deal on a Hyundai model. Thanks Kara & Roberto ! Good Job.

agiangas1

1 de sep. de 2009

Robert Pascarelli the service manager, was fantastic. He was very accomondating. He made sure my vehicle was checked out properly, and informed me about everything they did to it, as well as ensuring me that there weren't any recalls on it. I was very impressed with the cleaniness of the service department and most of all the rest rooms were very clean. I would highly reccomend this dealer to everyone that I know. Top notch service and very customer oriented.

daniella

19 de ago. de 2009

I recently purchased a 2005 Toyota Highlander from your store and I was very happy that my husband and I had a chance to work with Stephane for the second time. He did a great job in finding the perfect vehicle for my family and I will definitely refer my friends and family to visit Herb Chambers Hyundai when they are in the market for a new or used car.

rx350

18 de ago. de 2009

I was recently looking for an 09 Lexus RX350 and purchased my previous car from Stan. I gave him a call to see if he could assist me and within hours Stan found the exact car that I was looking for. Thankyou to everyone down at Herb Chambers Hyundai of Auburn. I will definatley be back again to purchase my cars in the furture.

pasky

20 de jul. de 2009

Had a breakdown while traveling on holiday and kevin was outstanding in getting my hyundai repaired. just would like to say thank you herb chambers hyundai.if this is he quality of service herb chambers dealerships provide they are truly are the best.N

clicky02

20 de jul. de 2009

I just bought my 5th car in 5 years (between me and my husband) from this dealership and from my favorite salesman Roger. I just bought a new 2009 Sonata in December and have having some extremely rare problems with it, Roger and Rusty had a meeting and more than exceeded my expectations. I not only got a new sonata but at my same payment. I was so pleased with how they took care of me. Roger treats me and my husband with such care and makes us feel truly welcome. I will continue to go see Roger for as long as he there. If you want a salesman who isn't going go "B.S." you but give it to you the way it is, definitely go see Roger! Thank you Roger and Rusty so so much!!

kelly chandley

19 de jul. de 2009

When i went to the dealership, i was not sure what i wanted. the sales people were very helpful in listening to what was important to me, then helping me find the right car. I was just going to look, but i really liked a car, and ended up buying a great one. They showed me the showroom and service areas so i would know what to do. I was very pleased, no pressure, just polite and helpful. I would recommend them to anyone.

tibueron87

17 de jul. de 2009

I was in the market for a new vehicle and I was very skeptical of going to a large dealership because you always hear bad things. Being a female I shopped around with a few male friends so I wouldnt feel like I would get taken advantage of by being a female car shopper. I decided to stop into Herb Chambers Hyundai one afternoon on my lunch break and this dealership changed my entire perspective. From the minute I walked into the door I felt very welcomed. The entire staff was very courteous and not pushy. That was the best part. My salesman Matthew was extremely knowledgeable in all the vehicles and was very helpful in getting me the best deal possible. I am so excited about my new purchase, and I cannot wait to purchase another vehicle from them again. I will definitely refer this dealership to my friends and family.

bubblesbrit60

29 de jul. de 2008

I had the worst experience with this dealership. I bought a car at the end of December. The car had a clean record and had never been reported in an accident. Eight hours after receiving the keys to the car, the car broke down while I was driving it on the Mass Pike. They told me I had to keep the car and there was no way I could return it. Seven months later I had brought the car into the garage to have a belt replace because it was glazed. The garage looked at the car and found out that it had been in a major front end accident. The accident had cause significant damage to the exterior and interior of the car. It was repair poorly, so after I received it and had driven it for a little it broke down on me again. This time the engine had fallen as a result of the accident. When I told them of this information they would not take responsibility. They said that they would take the car back but would only give me $4000 for it. However, I had paid $10,500 for it. They were extremely rude and inconsiderate throughout the entire process.

thepuddin

7 de jul. de 2008

I started with a transmission problem on 7/1/08 at 97,000 miles. I had my car towed to my mechanic who recommend I have it towed to the Hyuandi dealership for replair since it was covered under their stellar 100,000mile 10 yr warranty. After calling the service dept and speaking with Jen, who wasn't very pleasent or helpful I knew this was going to be something I would never forget. She basically told me that my tranny would not be covered due to not getting a tranny flush every 30,000miles. My manual says different at 105,000miles. After getting recoreds from my mechanic as well as showing her the manual she just got worse from there and had answers for everything. All she told me was they needed more detailed info of what was done to the car since what I gave her wasn't specific enough. THEN it would be turned into a "Hyuandi Rep" for a yay or nay if it was going to be covered. I rented a car the same day my car went to the dealership $44 a day. the next day 7/3 she called and avoided every question about what was wrong with my car. I asked to speak to her Mgr, Bob who conviently left for the day. So I was told that he would be in on Saturday from 7am-10pm. We got there, Bob was not there, so so went and spoke to Dan who is the GM of the dealership. he assured he'd get the ball rolling first thing monday (7/7) am. So like Dan said, I got a call from Bob the service Mgr who told me "Lou" the Rep would be in that morning to look at what was going on. 4pm came and no call from Bob. I called him and he said "Lou" wasn't going to be in until wednesday but he was trying to call someone. Umm... ok if you knew this morning WHY would you call at 4pm. 4:35pm came and Bob told me that No, it wasn't going to be covered due to the fact that I didn't have a flush at 30,000 miles. (Despite what my manual says). Because he looked at a 2004 manual and it said I should have one based on driving conditions. Well, Bob, not according to my 2003 manual. I told him to please have my car in a convienent spot so the tow truck and come pick it up and bring it to my mechanic, because hell no I wasn't give them my money after screwing me over! I got there, it was wedged in between 2 cars that we needed to have moved. We went inside to claim the keys and Bob was nothing but an arrogant you know what who had no experience how to deal with customers and keep them happy. But the feeling of having my Hyuandi towed on a flat bed in front of the dealership with all to see was a little satisfying. It's a little sad really, because I had been talking to Marty about buying a 2008 Elantra, and his lost a sale beause his service department made him lose a customer. I will never ever set foot on a Hyuandi dealership again.

sfowler

26 de jun. de 2008

Not an honest dealership. Recommended I get my timing belt changed at 42,444 miles, I told them to go ahead and do. Afterwards and after doing some research, the timing doesn't need changing until 60,000 miles (was not extra wear on the car) and should have been under warranty but the dealership would not put under warranty and charged me $502.47. I spoke with Hyundai US Warranty Dept., Bob Pascarelli lied to the Warranty Dept. and inturn I have gotten o resolution. I have been speaking with Nicole (Herb Chambers Admin) who told me she would have a check cut for 10% of my 1,060.18 bill but that never happened either. This dealership (and most likely all of Herb Chambers) is not interested in customer service and from the moment I started questioning them, nothing factual has come out of their mouth.

frustratd_cust

1 de dic. de 2007

Learn from others experience..... THINK TWICE BEFORE DEALING WITH THIS DEALERSHIP". All dealers are the same... however, this one really hits the lowest rung in customer service.My experience with this dealer was extremly frustrating; and I empathize with customers sharing negative ratings for this dealership. I guess its not uncommon with Hyundai of Auburn (MA).I had around 14k on my Santa Fe and the brakes lights came up frequently on my dash board. Went to the dealer; the service center mechanic "explained" the issue and said the warranty doesn't cover it. I would need to pay $159.00 from my pocket (including parts and labor).Obviously, I didn't buy in... I raised the issue with service Manager and the Dealer Management at Herb Chambers-Auburn. Nothing happened... Got a cold shoulder.Frustrated, next week I got the job done by local auto mechanic. All it took was replenish brake fluid and adjusting the brakes.Never again I'm going to set foot in that crooked dealership.Enligntened customer.

AnnoyedBuyer

23 de dic. de 2005

1. I didn't want this vehicle until all the issues that I brought up with the Sales Rep were addressed, and to date I still do NOT have the car.2. After all this, I received my PAYMENT BOOKLET in the mail for the car I STILL don't have yet, and most likely will never have at this point. It's been almost two weeks.3. It took a call to the dealership that was doing work on the car to actually get the truth about what was going on, after repeatedly asking the same thing of this dealership.