Amanda Hilley

24 de ago. de 2016

I will always take my car for service there brad Kerr was awesome he was very helpful and great thank you Brad Kerr thanks bunches

RENEEGEDE

13 de jul. de 2016

I've never received anything but wonderful treatment by the service department, sales staff and customer service people. And the fact that they do the rentals, the movie theater, the Internet kiosk and the TV room with plenty of refreshments, water and access to clean facilities if you need them just tops off the visit. The time goes by faster when they always have things for you to do. It makes for a home-y environment and even IF there is a long wait, it's a pleasant visit. By the way, I've never had to wait for any extraordinarily long times regardless. I had a couple of commitments that were not honored that I ended up paying for myself, but overall, it was a nice slight that I was willing to overlook, though some people would not have. Thanks, Heritage VW!

vmack555

30 de jun. de 2016

The overall service was great. I was truly impress about separate rooms with doors for technology, kids, general room. My eyes was truly open to see a a "A Movie Room".

Thundergoddess

29 de jun. de 2016

I bought my VW from this dealership and have been getting it serviced here exclusively. I have worked with several different service managers but now request Bradley Kerr. He courteous, knowledgeable, and friendly. He is the ultimate professional. I recently needed repairs beyond the normal service. Not only was he willing to check to see if the part was under warranty (it was) but he also found a way to cover all the extra fees; making a $1400 service cost nothing. He really cares about the customer and builds a good rapport with each one. VW needs more service managers like Bradley!

Reef

9 de jun. de 2016

Rufus made the experience worthwhile and I am very satisfied with my purchase. Only drawback was the amount of time spent at the dealership. Spent just over five hours with finance and negotiating numbers. I communicated the boundaries of my allotted finances and was told "this number is absolutely work-able" yet everything continued to go back and forth repeatedly. Again Rufus was fantastic throughout and would recommend him and the dealership to acquaintances.

jerseygirl515

8 de jun. de 2016

I was researching on the web Volkswagen cars to buy. I received a call from DJ Heritage's sales manager offering his help in helping me with my car purchase. This was excellent customer service. Both he and our sales rep John Abney were equally wonderful and courteous. My whole experience was amazing, I went in thinking that all I was going to do was look and maybe test drive a car, and I walked out with a brand new car, a fabulous deal on price and financing. Mr, Abney went above an beyond to make our experience one that we will repeat again with this same dealership when we purchase our next vehicle and will definitely recommend Heritage to anyone in the market for a car and is looking for a Volkswagen,one of the best cars ever built.Cary SantoyoThank You all!!!

vwme123

8 de jun. de 2016

My mom and I came to this dealership with the intentions of buying a car from me as student. Mr. Rufus Wells was the first to came up to us and ask if we were helped. He showed us cars and answer all of questions thoroughly. We picked out a car together and then we made the purchase of the car. We were very happy to know that we made a great purchase and deal at Heritage Volkswagen of South Atlanta.

Deyona E.

4 de jun. de 2016

I just purchased my first vehicle and it was literally the most non stressful, exciting process ever. I absolutely love the staff there, they really want you to leave happy. My sales person was Janet Turner and she is amazing, she decorated my car with Happy Birthday banners and balloons. Oh and DJ is freaking awesome, probably the best dealer manager in Atlanta, super informative and really cared that I got the exact car I wanted. I would recommend anyone to purchase here, they really make you feel like family.

Cathy S

31 de may. de 2016

I purchased my 2016 CC from Dionte Shaw. He was the top salesperson for me on that day. From the time we met him- He explained the vehicle completely. Any questions that we had about the car Dionte was very knowledgeable. Dionte introduced us to members of the service department and gave us a tour of the facility. Dionte Shaw and Todd Towns made the financial piece of the purchase seamless. Dionte had the vehicle cleaned and the car cool for me to drive away. He gave me one last tutorial on how to use the navigation system. Dionte Shaw was personable, confident and knowledge - he was courteous and patience with me and my husband.

krisjordan

16 de may. de 2016

I came in because they would always ask me if they could buy my car. This time I gave it a shot and went in just to see what they were going to offer. I test drove three Cars and the one I really wanted was well out of my price range, however the team at heritage VW helped me find one that was in my price range with comfortable payment options. My mom and stepdad were with me to help negotiate and get everything situation that I wouldn't have been able to on my own. Overall my experience here at this dealership has well exceeded my expectations. I would bring my Jetta in for routine oil changes and now I'm driving a 2016 Tiguan !!! Thanks to Janet, Dionte, Corey and Todd for all their help. I really felt like I was the special person in the dealership on saturday!

Laura O.

10 de may. de 2016

Have just gotten my new car at Heritage, and must report how much I appreciated all the efforts Janet and Eddy put forth to make it happen. They are knowledgeable, professional, friendly, and did their best to make the whole process easy for me. The new facility is beautiful, and carefully created with the customers comfort in mind. Hooray, not like car shopping in the "olden days"!

wescottva

9 de may. de 2016

Dionte Shaw was an excellent sales representative. He made sure that he answered or obtained answers for any questions that I had about the car I was purchasing for my son. He was always kind and considerate. I have purchased many cars in my lifetime but this was by far the easiest process I have ever experienced!Also, Edward Carvalho made the financing process smooth and clear. My son is extremely happy with his new car and I feel that we are in good hands going forward!

James140k

6 de may. de 2016

The service department personnel are the reason I own three VW TDI's. Unlike other places I have been, they are extremely professional and quick. The amenities in the service department, movie theater, private work areas and refreshments make you feel at home and not want to leave. Best experience I have ever had!!!!

Randall Mann

4 de may. de 2016

I have purchased four Volkswagens from this dealership thus far, my lease was coming close to an end, and I received a letter from the dealership asking if I wanted an upgrade. I called the dealership, talked to John a Salesman, he was very friendly, and stated he would see what my options were for trade in. I arrived unannounced, and John was on a test drive, but Janet stepped right up, and took a seamless approach as my salesperson. Within an hour, I was leaving the dealership, with my new 2016 Volkswagen Passat. With free car washes and oil changes for life, you really can't go wrong, Todd in finance, was fantastic as usual, as I have used his services four times prior to this one. Bryant in service, is my, go to man, in service. He has NEVER let me down. If you are looking for a new car, and Volkswagen is your thing, then Heritage Volkswagen of South Atlanta in Union City Georgia is the place I would recommend you give your business to.

CCrum

28 de abr. de 2016

Heritage VW of South Atlanta has a very professional and detailed service organization. Bryant and his team meet and exceed all expectations of what your car servicing experience should be. Thanks guys for always showing that you care about your customers.

Joy

22 de abr. de 2016

Our recent purchase of a used vehicle is an example of how pleasant a car buying experience should be. Dionte Shaw was very patient and directed us through the process in a efficient, timely manner. Any and all questions were answered. The finance manager, Todd Towns, worked diligently to obtain the best financing for us. Dionte Shaw and Todd Towns are the best salesperson and finance manager I have worked with in the purchase of a vehicle.

ricnfo

11 de abr. de 2016

My visit with Heritage Volkswagen of South Atlanta was above standard. First of all, 2 days after I made an appointment for the 40,000 mile service, I received 2 calls prior to the actual appointment. These calls were to welcome me and to thank me for using their dealership for the service and also to confirm my appointment date and time. I've been to another dealership (On the far North Side of Town) that didn't call to confirm at all. I won't name that dealership on the north side, but I will say that I will continue to get my car serviced at Heritage Volkswagen of South Atlanta from now on. My service advisor's name is Bryant Hall. Mr. Hall was very professional from the moment I walked in the building. Plus I had a pleasant experience while getting my car serviced. It only took 2 1/2 hours to service my car. The other VW dealership would definately have taken longer to do the same job (at least 3 1/2). Also the cost was cheaper at Heritage Volkswagen compared to the other dealership. Yes, I saved money by going to Heritage Volkswagen of South Atlanta as opposed to the other dealership and I bought my car at the other dealership. It should have been cheaper at the other dealership, but it wasn't. It got a less expensive, faster and much over all better service experience at Heritage Volkswagen of South Atlanta. And NO, they aren't paying me or compensating me for this review. I just think that people should be complemented when they do an exceptional job or even a good job. As long as the customer is satisfied then that's what count. Well, I'm very satisfied. To sum it up, I'm very satisfied with this location and highly recommend Heritage Volkswagen of South Atlanta to any VW owner who needs their car serviced by a reputable dealership. They get it. They do the job right the FIRST time and don't price gouge you. With that said, I'm giving Heritage Volkswagen of South Atlanta a 5 star rating for my customer experience. The cashiers were even on point. This dealership is a well oiled machine and I honestly appreciate Bryant Hall for being the type of service represantative that EVERY dealership should have. 2 thumbs up Mr. Hall. THANK YOU SIR!!!

AFalor

4 de abr. de 2016

This has been a great experience and Rufus was very helpful and not pushy at all. He was open to my wants and needs in a car and helped me find the perfect car for me.

Happy GTI Driver

1 de abr. de 2016

Todd and Rufus were excellent. They were extremely respectful to my grandmother. They catered to our beverage needs. They went beyond the call of duty to service our time constraints. The manager Todd's boss lent me his personal vehicle while LoJack was installed. Compared to Hennessy and other competitors, Rufus and Todd brought an air of transparency and customer care to the negotiation table. I will definitely be back, and hope to find Rufus and Todd where they deserve to be, selling new cars to uppity white folks.

Tasha91

30 de mar. de 2016

I went in there Rufus gave me my paper work did my paper wrk got approved.then show me the car told me everything about the vechile and we went bk inside in helped me with ever thing I ask in a timely manner and was very professional about business n I liked that very good customer service everybody in the store greeted me when I walked in. And I would recommend this location to every body it was a good experience they makeu feel like family,

Inginiras45

9 de mar. de 2016

I have been taking my car in to Heritage Volkswagen to be serviced. No hassles, great customer service. Efficient and friendly staff. One word - exceptional.

Koolblackkatt

6 de mar. de 2016

From the time I walked in I absolutely felt no pressure to buy. These guys at the Volkswagen dealership are just amazing. Professional at all time and super friendly. After 30 minutes you'll feel like you knew these guys for years. Our sales guy Rufus Well is the BEST! I dealt with him for about 6 months before I pulled the trigger I'll tell you guys there was not one ounce of pressure to buy a car. Just got the 2016 Passat and we love it was already previous Passat owners we just needed to upgrade. #bestdealerinallofAtlantaGeorgia

jromemac

21 de feb. de 2016

Recently I bought my 13 Hyundai Elantra from Heritage Volkswagen in Union City. My father expressed to me the 5-Star Service he received during his 15 Chevy Equinox purchase earlier this year. I was extremely impressed with the professionalism and customer service given at this location. Rufus Wells came nothing short of extraordinary!Thank you Rufus, for making this experience a memorable one for me and our family!-Jerome McLaughlin

LeeJq15

18 de feb. de 2016

Heritage Volkswagen gave me the best first car experience any person could ask for. I recommend that a lot of people go to Volkswagen and get a car. They are very negotiable and the welcome you with open arms and they take great care of there customers and they are not rude.

Lady C

10 de feb. de 2016

Bryant is always pleasant to me and so are the other service rep. I was treated very nicely, so nicely that I wind up trading in my car. Service on my car was done promptly.Chrissia Belton

Jackie Durrah

9 de feb. de 2016

Bought my car in 2014. I've brought my car in for service and everyone is always nice. Bryant Hall I met when I purchased and he's always that familiar face when I return. Always smiling and provides EXCELLENT CUSTOMER SERVICE each and everytime.

AStew

5 de feb. de 2016

I didn't end up purchasing a car from Heritage, but I was seriously considering a car they had. Rufus was very helpful. He even drove the car across Atlanta to me so I could test drive it. Everyone I spoke to there was friendly and responsive. The price for the vehicle was very reasonable as well. I only purchased elsewhere because I settled on a different make and model.

GMJ

29 de ene. de 2016

I had some issues with my Passat door locks and returned to Heritage for service. As always they took care of my car quickly, professionally, and honestly. Work was completed days ahead of expectations and the price was right. Great team at Heritage. Will go back!

Ms. Pearl

28 de ene. de 2016

This young man was very professional and knowledgeable of my repairs needed for me to continue to enjoy driving my Volkswagen Tiguan. He had my vehicle ready in a timely manor.. My experience over all was great . Thank you Brad Cody

SS

23 de ene. de 2016

I came in to see what it would cost to repair my wiper blade motor. Was never informed of a $105 diagnostic charge. Haven't seen this bull in years. They are flat out misleading and lie to your face. If never recommend going here for service or a car as Volkswagens are pieces of junk anyhow.

drdrakeremore

20 de ene. de 2016

This is a very good VW dealer, sales and service. A new location and better all around. I would highly recommend this dealership. They are trying hard to please their customers..

Ken

16 de ene. de 2016

One of my favorite dealers, I Deonte was my salesman. He was great help.

driverblake617

14 de ene. de 2016

Employees are educated, great hospitality, clean and safe. Will never use anyone one else. Heritage always takes care of me the second I schedule an appointment. The Assistant Service Manager, Bryant Hall is a blessing to work with. He'll get you taking care of and keeps you informed.

brownsuger

7 de ene. de 2016

Ifind this location to be the most helpful and friendly. I have been to others and Union City is the best.. they make you feel comfortable and welcomed. .

Court29

17 de dic. de 2015

I recently purchased a 2013 CC from Heritage Volkswagen. Dionte Shaw was the salesman who helped me throughout the whole process. He provided excellent customer service from start to finish. Dionte was very knowledgeable about the car. I want to thank Heritage and Dionte Shaw for a great experience!

Stephen Barrett

12 de dic. de 2015

I purchased a used 2005 Touareg in 2009, and since Heritage was the closest VW dealer within 50 miles, I took it there have it gone over. First visit went good.Then, I took it in for a scheduled service and some minor repairs. When I left, I realized that none the repairs had been done. I turned around, went back, and was met with a chuckle when I told them that the repairs weren't done. I waited as they completed them.later, I took it in because the right side mirror heater wasn't working. They called and told me that it was the control switch, and the repair was $260. I approved it, and when I went to pick it up. I left with the car only to get a few miles down the road to find out that the mirror still wasn't working. Once again, turned around, went back, and told them it didn't work. A technician comes out and says that it's the heating element on the mirror. He gets one from parts, puts it on, and it worked. The service writer had the nerve to try and bill me the $90 for the mirror. I told him that he charged me $260 for a part I didn't need, and wanted me to pay for the mirror too. I insisted on a refund for the switch, but they refused, but the "gave" me the mirror.Went in for a oil change. Got home and smelled burning oil, so I raised the hood to find that they had broken the dipstick. I called and they said they would mail me a new one. After two weeks of no dipstick, and being sent to voicemail when I called, I drove to the dealership and bought it myself.Final straw. The car stopped running suddenly. I read up online that it sounded like the fuel pump. So, I but the one said to be most likely to fail, (most VW's have two), at $670. Still didn't run. Broke down and towed it to Heritage. The dealership could not find the problem! They "believed" it was the other pump, but no guarantees. Out of patience, I approved the repair. Another $670. It didn't fix it, so they wanted to "fish" around for the fix on my dime. I took it to a local import shop instead. Turned out to be a cracked filter housing. $340.I will never go to Heritage again!!! Not even for a keychain.

mr.vwpassat92

10 de dic. de 2015

After searching for months for a vehicle I came across Heritage Volkswagen and inquired about a car I was interested in. That's when Dionte Shaw gave me some info about the car and set up an appointment. Next day we met he was very welcoming and made me feel more than just a regular customer trying to buy a car. Dionte was very knowledgeable about the car and knew every answer for every question I had for him. He showed every part of the car interior and exterior and explained in DETAIL the features the car included and taught me how to operate them. Overall I ended up purchasing the car it took me a few days to make my decision only because I was unsure and didn't want to make a mistake. But after going to other dealerships and receiving "crappy" service I went back to Heritage and finalized everything and was on my way!!! So thanks to Heritage and to Dionte Shaw for the wonderful experience.

Nahndi Burson

9 de oct. de 2015

I was very impressed about Dionte Shaw good customer service he was highly motivated very helpful and help me made a great choice with the 2012 Jetta SEL

Jettamann

7 de oct. de 2015

I just recently bought a 2016 jetta from heritage volkswagen and I will say, BEST experience I've ever had. Silvia was my sales lady and was excellent. I would recommend Heritage to anyone looking for a new or used car anyday. Thank you Silvia, Bryant, Todd and Heritage for being personable and professional EVERY time I've came in sales, service, and my just because visits.

scorpio1

6 de oct. de 2015

I have had 3 VW's......my current Passat is 11 years old but it's still kicking. It's never been serviced anyplace else. I usually call Bryant and he's the best! However all of them are good.

Ratna

2 de oct. de 2015

First of all I would like to thank the sales team especially Austin for helping me out in finalizing the car and finance, that too on a Friday night until 11.40 PM. That showed their inclination towards customer satisfaction. Had a good deal at the end of the day !!!Paperwork was all easy peasy. Well taken care of by the finance team. On my delivery day, Dionte was calm and friendly and took care of all the things on my behalf for a smooth ride out. He is supporting me even now in my post deal queries and settlements. Overall a great team to work with and looking forward to similar experiences in my future services as well !!

thorinhanson

23 de sep. de 2015

I came into the dealership with financing already secured. We weren't able to come to an agreement on the first visit, but the sales team never gave up and ultimately were able to provide more car than I had been expecting at a better price, but were able to secure a better deal on financing. These guys are awesome!Thorin Hanson

Leland1344

20 de sep. de 2015

We recently purchased our first VW from Heritage Volkswagen of South Atlanta. The sales service was honest, quick and bent over backwards to make the deal work. They detailed the car prior to us leaving the lot and gave a quick overview of the vehicle's operating systems. I can say with confidence that we will purchase another car from Heritage.

prstn496

14 de sep. de 2015

The customer service was beyond excellent. From the time we walked in the door till the time we left, we were made to feel comfortable. RJ Moss was especially helpful in explaining all the options we had. We started out to buy a used car but got such a good deal on a new Passat that we left with a new car. Everyone Involved in the process was simply friendly and accommodating. If you are in the market for a new car, Heritage Volkswagen is definitely the place to start.

Steve Preston

13 de sep. de 2015

The whole experience at Heritage in Union City was absolutely fantastic. From the moment we walked through the doors, everyone made a great effort to make the buying process easy and non-stressful. RJ Moss was particularly helpful in finding a deal we could afford. We don't plan on buying another car but if we do, Heritage will definitely be our first stop. What a great experience!

vmack555

9 de sep. de 2015

I called 9/8 to schedule an appointment to check my car out. I was told what to do for overnite. I left complete instructions for everything. I call during mu lunch and everything was ok. I got there after work and received a warm greeting. Thank you for a good first time experience

Memiepp

3 de sep. de 2015

Dionte Shaw was so much fun to work with. I loved that he wasn't pushy. The manager Amr is a amazing. I've worked with him on several cars and he always gives me the best and fair price. I would highly recommend this dealership! They really got me in and got me out.

UGAMOM

3 de sep. de 2015

The staff at Heritage VW in Union City is the best! Todd Towns and Dexter provided me with great customer service.

belynn115

28 de ago. de 2015

My service tech kept me informed and explained all the processes to me. Although the issues were minor they serviced the car. The waiting area is fabulous, watch a movie, work on your computer, have a drink - beautiful place. I like being able to make my service appointments on line or via the phone and they always take my car right away. A very clean place with great coffee.

Lisa Pass

22 de jul. de 2015

l was in the market to purchase a new or slightly used vehicle that fit my financial ability. I selected Volkswagen because I see a lot of them on the road and I love the look of the Volkswagen cars. I had never driven a Volkswagen before. I started my car search on the Heritage Volkswagen of South Atlanta's website inquiring about a particular vehicle. I left my name and contact information for someone to call me back. Sales representative Silvia Ani called me back within 15 minutes. I scheduled a test drive appointment with her first. Silvia exhibited a very kind, warm, patient, personable yet professional demeanor. My test drive was a no pressure experience with Silvia. She was very knowledgeable about the Volkswagen cars, and the various financing programs that the dealership offers. I really liked the fact that Silvia cared about helping me get the car with the features that I wanted within my budget. She did a lot of work in finding me the car that I wanted at the price I could afford with the features that I wanted. She did not give up. Finally, she found the car that I was happy with and we negotiated a good price for the car. My car shopping experience with Heritage Volkswagen of South Atlanta was the best car shopping experience I have ever had. And this was the best dealership that I have ever visited for a car. It's a beautiful looking dealership on the inside as well. I truly like the follow-up care that this dealership provides after you purchase a vehicle. (Free oil changes and free car washes for as long as you have the car). You can't beat that!!! Also, sales representative Shaun Haynes was very knowledgeable about the operation of the Volkswagen cars. He was very patient and took the time to show me how to operate everything on my Volkswagen Jetta. He even programmed my cell phone directory into the Bluetooth. Oh, I love it !!! I love my car!!! If you want a Volkswagen car, I highly recommend going to Heritage Volkswagen of South Atlanta location. This is the Volkswagen dealership to go to for your car shopping needs.

Bondico33

19 de jul. de 2015

I was thoroughly impressed with the experience of buying a new car from Dionte Shaw. He was excellent at listening to my concerns and worked very hard to make sure I was pleased with the purchasing process and the vehicle. He went out of his way to make sure I was happy. I will definitely be calling on Dionte for my next vehicle purchase.

red563584

3 de jul. de 2015

I have bought many, many cars. I worked with Dionte Shaw and the GM Amr and they both did exactly what they said they were going to do. They were very knowledgable and considerable of my time and went above and beyond to make sure I was happy and got the best deal. I will always use Heritage and Dionte Shaw moving forward as well as recommend them to everyone I know!

MarineFlyBoy

1 de jul. de 2015

I have never driven into the Service Bay w/o a smiling face greeting me and asking what they can do for me. I can then be assured a service agent will be right along to take care of my request and offer a free car wash. Upon completion of the work the agent is always on hand to advise just what took place and see if I have any questions. The preceeding takes place every time I visit this dealership. It is a delight to receive this level of service after that of GMC.

jdit7337

1 de jul. de 2015

Dionte, from the initial phone call was knowledgeable and accommodating. I will have no problem recommending him and the dealership to my friends, and neighbors.

Lil'Kiss63

29 de jun. de 2015

My new "baby" needed to go in for 'Her' Protective Coating & Interior Protection, but between my constant pain & up coming trip to the West Coast to care for my Mother-in-law, I was unable to get it in very quickly (which it needed to do). My AWESOME Salesmen; Robert & Amr (Who Also Happens to be The Store Mngr!), did the Best Deal I've Ever Seen in My Life, For Me(!!), then to top it off, Robert Himself Comes All The Way To My Home & Picks Up My Car For Me!! I don't think I've ever been taken care of soo WELL!! When 'She' was done, I was already out-of-town, & Again, Robert Personally Drove My "Baby" Home for Me!! We bought our first VW in 2002, (going from a full-size Conversion Van w/TV's, Nintendo, all leather seats, w/Maple in-lay wood, to a Diesel BUG!!) We Were Never Soo Happy In All Our Lives!! When our young daughter was Growing-Up, & she asked for more room (we had moved across country by now, to GA.), we went to our local VW dealership, & moved-up to a TDI (Diesel) Jetta, & have been buying TDI JETTA'S ever since!! I REEAALLY love my 2015 TDI JETTA!! I always say this will be the car I'll keep forever.... But, somehow, they Always find us, when we come in for service, after we've been sorta tossing around the idea of,"I wonder what the New Model's are like", or, "I wonder how much we could get for your car?"... See, we both drive a TDI JETTA!! Of course, I got the new one! Hubby got my 2010 that has been pampered & spoiled w/21,000 miles on it. SSSSHHHHH!!!! Don't let Amr know!! He'll REALLY WANT THAT ONE!!!

Junior82

16 de jun. de 2015

Deonte, and Jauntel, my salesmen and Todd my finance manager made car buying a pleasure!!! There was absolutely no pressure to buy. They truly listened to me and did all to cater towards my needs. I will recommend Deonte and Jauntel to anyone!!!! Great dealership and great staff will be a repeat customer!!

chuck123

16 de jun. de 2015

I needed a newer car with better gas miles and these guys got the job done for me. Dionta and Todd both were awesome in assisting me with the process. Keep up the good work guys. -Chuck 06/16/2015

Leroy and Tamara Davis

3 de jun. de 2015

My husband and I were down to one operating vehicle after our van's engine blew up! We were at our wits end because we definitely needed to have 2 vehicles since I work so far away from home and our children's schools were near our home, and my husband works closer to home...you know in case of emergency, he'd be able to get to the kids faster... Long story short, we went in to Heritage with financial and credit score issues, but the staff (Robert Sheddrick, Quinton Pratt and Todd Towns) did not "turn away" from us, instead they worked diligently to get us into a vehicle.... 1 day later we drove off the lot in a 2015 Volkswagen Jetta!! The first brand new vehicle me and my husband has ever had!.... We are sooooo thankful and grateful to the folks at Heritage!!!!

Heidi Johnson Gordon

24 de may. de 2015

This is about the third or fourth time I have taken my car in for some type of service. I have had the car wash, Free oil change and a recall. Each time my car was taken in right away and my wait was not long. The service staff is very friendly and polite. Every time I bring my car here I am more than satisfied. And the theater Love it!

Caffeinated_emt

22 de may. de 2015

Due to my time constraints for work I originally began my search with usaa. They submitted requests to a few dealers for me. Heritage was the first to respond, and right from the start they bent over backwards to find me a vehicle to match my specifications plus split hairs to get me financed within only a few hours. Everyone involved made me feel like i was more family than customer. I did not feel forced or pushed into a sale at any point, which is awesome considering most dealerships are pushy, irritating and rude. I drive over 2 hours to get there and it was well worth it. I am one happy woman!

LOVE VW

18 de may. de 2015

I give VW of South Atlanta Two Thumbs Up and More if I had more thumbs! Just traded in my 2003 VW Passat for a 2015 and I couldn't be happier! I worked with Jouantel and she was amazing! All my questions and concerns were handled with the utmost consideration and you can't beat the perks that come with being a VW owner. I would highly recommend this dealership and I LOVVVE My PASSAT!! I walked in just browsing and left a couple of hours later with a brand new car! I was sold!

Billybob941

5 de may. de 2015

I just want to say that every time I go to the Dealership they treat ne as I'm someone special, the vehicle is a great ride.

dajohn1

17 de abr. de 2015

I purchased a Volkswagen Jetta from Mr. Shedrick...Mr. Shedrick was so friendly and knowledgeable about the product. I would recommend anyone that's shopping for a Volkswagen to go see Mr. Shedrick at the Union City location. Excellent customer service and a nice clean showroom.

CRYSTAL F.

1 de mar. de 2015

VISITING HERITAGE SOUTH VOLKSWAGEN WAS THE BEST CAR BUYING EXPIRENCE EVER. I HAVE BOUGHT A COUPLE OF VEHICLES BEFORE BUT NONE OF THOSE VEHICLES I BOUGHT COME CLOSE TO WHAT I EXPIRENCED AT HERITAGE SOUTH. FIRST OFF I LIVE IN ANOTHER STATE AND THE SALESMAN QUINTON AND ROBERT WERE THE BEST!! THEY PICKED ME UP FROM THE AIRPORT AND PRIOR TO ME COMING TO GET THE VEHICLE THEY WENT OVER ALL THE PAPERWORK WITH ME. THEY ACCOMADATED ME VERY WELL. ROBERT AND QUINTON MADE SURE THAT I UNDERSTOOD THE TERMS AND CONDITIONS AND PICKED ME OUT A VEHICLE THAT I WANTED. IT WAS LOADED. I THOUGHT THAT BECAUSE OF MY TRYING CREDIT SITUATION, THEY WOULD JUST TRY TO PUT ME IN ANYTHING. THAT WASNT THE CASE. THEY ACTUALLY PUT ME IN THE CAR THAT I WANTED! THEY WERE VERY THOROUGH. NOT TO MENTION THE CAR PAYMENTS FIT MY BUDGET. THEY EVEN BOUGHT ME LUNCH. THANK YOU SO MUCH FOR GIVING ME A GREAT EXPIRENCE. THE STAFF WAS VERY PROFESSIONAL AND WELCOMING. SINCE IVE GOTTEN THE CAR I GET SO MANY COMPLIMENTS ON IT AND I AM RECCOMENDING EVERYONE TO GO HERE YOU WILL NOT REGRET IT!!! THEY DIDNT JUST TELL ME WANT I WANTED TO HERE OR RIP ME OFF. PLEASE TELL THEM YOU READ CRYSTAL'S REVIEW. I HAVE ALOT MORE TO SHARE ABOUT THIS DEALERSHIP NOT ONE BAD COMPLAINT...

Doug

19 de feb. de 2015

Received outstanding quality and service from Quinton and Eddie. Very knowledgeable, efficient, friendly, and caring about myou concerns and needs.Unlkeep any dealership I have purchased a car from.

fredjr77

16 de dic. de 2014

I bought a 14 VWCC and the service is excellent. Great car great service! I need a Touareg now. VW is well represented at this dealership. I was in and out in under an hour. Great place to buy a great car. Ask for DJ

Ender Isin

15 de dic. de 2014

The vibe of the entire dealership is very inviting and friendly. Silvia made me feel very comfortable and talked with me as a friend. I felt no pressure as I have before at other dealerships. She walked me around the lot and showed me around while explaining all the services they provide. I highly recommend stopping by if you are shopping around. Everyone is very friendly and it helps that Volkswagen makes an amazing ride!

Ashley C

15 de dic. de 2014

I had a wonderful experience with Silvija Ani over the weekend buying my wonderful used VW CC. She really knew the car and Volkwagen as a brand. This was my second test drive of a CC one at a different dealer, and Silviji knew WAY more the car. She had the car waiting for me as a arrived an hour before closing. There was not much room for negotiation on a used car, but I feel like compared to other dealers the pricing was really good on the car. I really enjoyed the test drive and the car eventually sold itself. I will say they don't haggle you too much but there is the typical finance person trying to get me to finance when I already had been approved from a outside lender but that was expected. He had a great personality and was very informative on their warranties and the numbers, but I was not interested. Make sure you pay attention to what your signing not just the "car note".Overall, I enjoyed by experience and moving forward I hope I have the same when its time for service.

tyhenh

26 de nov. de 2014

Corey Haynes was a true professional. It was easy to see how he believes in what he sells and how much passion he has for his job. We purchased our vehicle within several hours of Corey showing us a variety of models. I would highly recommend Heritage Volkswagen of South Atlanta. The only bad taste I had was what seemed like a bit of high pressure sales/scare tactics to purchase extended warranties during the financial closing. I had to actually cut the representative short and explain that I had my wife and three young children waiting for me and didn't really have an extra 30-45 minutes to listen to the entire sales presentation. I didn't care for the way the representative showed me a VW part, took the time to explain how it was his bank, dump the pennies out and then commence to use scare tactics to tell me how expensive it is to repair that particular part if I didn't purchase an extended warranty/service plan. This tactic uses fear as a sales tool and I don't care for this line of thinking. I didn't find this tactic to be in line with my otherwise fabulous experience at Heritage VW of South Atlanta but am willing to overlook this bad memory because all other aspects of the sales process were superb and Corey was amazingly courteous and professional. Thanks again, Corey!

smuniz6679

25 de nov. de 2014

My husband and I had a wonderful car buying experience back in September. Our salesman Corey was absolutely excellent! We will be back for another purchase.

bigham1973

19 de nov. de 2014

Recently I took my VW CC to the Heritage Volkswagen of South Atlanta and it blew my mind. The service I received was top Notch. My car was well taken care of and finished in a timely manner. The facility was very clean and there was a movie theater inside the service department. I was very impressed with the overall service I received and highly recommend this location to all VW owners. I was never pressured to get something done that I did not need.

Lynda Turner

6 de nov. de 2014

I have purchased 4 VWs from Heritage! I love Volkswagons but if the service department were not amazing I wouldn't continue buying them! I only like driving VWs but if not for Brad Cody and his helpfulness and wonderful attitude servicing would not be so easy! Love Heritage!

BarbaraAM

11 de sep. de 2014

Service Heritage VW is fantastic! I've bought 2 vehicles from them and always have a good experience when I bring them in for service. And the service waiting area amenities are second to none!

Tomcurvin

10 de sep. de 2014

Fantastic experience from A to Z! Silvia Ani is a true professional at customer service. She listened extremely well and made sure all my needs were met. I drove home in a new Jetta. Visit Heritage VW and ask for Silvia.

bunnie30305

3 de sep. de 2014

I always get quick service and great prices here, it's worth the drive from intown and the waiting area is comfortable with a nice theater and separate internet cafe.

monicaaprothro

26 de ago. de 2014

My experience was a total pleasure.. Every detail of the work done on my 2012 Passat was explained before and after the service was completed. . They had me in and out in a timely manner. My appointment was the first of the morning. so the beverages, fruit, and doughnuts that were made available were right on time!

katd13

6 de ago. de 2014

I found my 2009 Toyota Sienna van at Heritage's website. I visited the dealership and did a test drive. Once I decided to purchase the van, Matt helped us through each step. He was a great salesman. It was a relatively easy process from start to finish. . They take pride in their products, too. The 2009 I bought looked brand new, it was so clean! It was one of the best car buying experiences I've ever had! I would definitely recommend Heritage to anyone looking for a new or used car.

Larry Todd Walker

27 de jul. de 2014

Great place to do business!!! Down home folks and no pressure!!

Lady112017

19 de jul. de 2014

I am a previous customer who enjoyed my first and second car buying with Heritage 6 years ago that I returned to buy another. It was exactly what I expected. They understood my needs and helped me find a car that met my affordability. I will always recommend my friends and family to Heritage.

buchanan.meredith

14 de jul. de 2014

I always enjoy bringing our CC in to Heritage VW. Brad is always very helpful and courteous, and the work done is excellent. I love that they washed my car for me too! Great customer service.

Jim StClair

9 de jul. de 2014

I purchased my 2010 Mustang convertible from Heritage via the internet, after finding exactly the "right car" on Cars.com. Anthony was tremendous in assisting me, to include personally picking me up at the airport in my car. I would wholeheartedly recommend buying a car from Heritage.

Julie O'Neal

1 de jul. de 2014

I have been a customer since 2007 since I changed from a Mercedes to a VW Bug..due to the fact that my husband passed away..RBM was so far away and I first fell in love with Amr, then Robert, then Bill and adopted Bryant Hall as my other son..I love Heritage VW..never have I had a problem that wasn't fixed on the spot!!! Really I don't remember a problem..I can't wait for my next new Bug..Thank you all for being so nice to me..I love you all!!! Julie O'Neal

Joshua C

24 de jun. de 2014

A note to used car buyers: Heritage VW now employs "haggle-free" used car pricing. This is just another way of saying that their prices are non-negotiable, a la CarMax. I'm not sure when they began doing business this way. My wife and I bought a used vehicle from them a few years ago, and we were pleased with the deal we were able to negotiate. Their used vehicle prices seem to be comparable to those of other dealers. However, you can negotiate with other dealers for a more reasonable price, while at Heritage you cannot. So, if you enjoy paying $2000-$3000 more than the trade-in value for a vehicle, then I encourage you to shop at Heritage Volkswagen. Or CarMax.

DJ Adams (Ty Edwards)

31 de may. de 2014

They had the car I wanted and the financing I needed. The entire process was easy the only difficult part was my work schedule (because I work out if town) and even then they made it simple. When I got back all I had to do was sign my paperwork and drive off. This is the way car buying should be.

CourtneyGarrett

22 de may. de 2014

I paid my first visit to Heritage and Corey greeted me. We test drove and ran some numbers. After realizing the used Beetles were not in my price range, I left for another dealership. After wasting an entire day and the other dealership making me very upset, I called Corey. He immediately told me to come back and we would figure it out without a problem. I was leery. I knew that it would practically be impossible. The next morning, we arrived back at heritage. Everyone is SUPER nice. You aren't just working with one person, it is the entire sales force. A few hours later, we drove off in a brand new Beetle!! I am so happy! What a great environment to buy a car and work with very nice people. Thank you Heritage!! I will see you in a few years!!

Emmanuel

22 de may. de 2014

This was by far the best dealership ever visited for a car. From the direct/straight shooter approach of the awesome sales representative (Quinton Pratt) of my options while at the same time exhibiting extraordinary time and patience to assist with helping me make an informed decision as a first time new car buyer; I am forever grateful for this wonderful experience and trilled to have Heritage Volkswagen of South Atlanta as my dealer of choice. The entire team is OUT OF THIS WORLD and a true representation of the AWESOMENESS of the Volkswagen brand!!!!

Julie O'Neal

9 de may. de 2014

My husband and I always drove a Mercedes.we bought our granddaughter a VW Bug..my husband passed away..RBM was too far away for me..I remember how I liked Amr..I decided to trade my 2007 Mercedes in for a VW Bug..the rest is history..only Robert knows how many VW's I have bought..Because of Amr, Robert, Bill, Michelle and especially Bryant Hall I will never drive anything but a VW Bug..I made a mistake, I bought a VW Golf once..Amr said I wouldn't be happy, I wasn't..back to the Bug..Bryant Hall is my service advisor and my other son..I fell in love with everyone at Heritage VW..especially Bryant..I am 72 years old and can do that! They are all lovely to me. I have never heard a word but good things about Heritage VW!!!! Thank you all for taking care of me! Julie O'Neal

Laura

6 de may. de 2014

Coolant warning light went on and needed to be topped off. Because I wanted to make sure I got the correct coolant recommended by Volkswagen, I wanted the dealership to do it. We left the car at the Parking Spot since we were going out-of-town. When we returned, coolant light was out and detailed work order was in the car with no charge! The coolant chamber was drained and refilled. Thank you so much!!!

Daveatc

4 de may. de 2014

Shopping for a van. After looking at several I found the best option at heritage. They were priced right and required no negotiations. We worked out a deal on my trade and I was out the door. Very professional staff from top to bottom. If you get a chance, you should check them out. Ask for Tim Lennox, he was awesome.

lisab

2 de may. de 2014

I bought a vehicle two weeks ago. Marc B, was my sales consultan. Awesome personality. Very patient. Showed me several vehicles. Looked for exactly what I wanted. Finance portion went quickly and very fair. This is my 3rd car from Heritage Lithia Springs. Awesome service every time.

Braves#1

25 de abr. de 2014

I love the new facility. Brad was really nice and took time to go over what work my Tiguan needed.

Elaina Royston

24 de abr. de 2014

This is the absolute WORST customer service experience I've ever had. I originally came on line and wrote a gleaming customer service report after I purchased my vehicle. I actually had a very pleasant experience pre recall... yes prerecall. I had my car three days with 200 miles on it when it cut off, fully engaged on the highway. My issue isn't with the fact that the car left me on the side of the road, ALL manufactures have recall's. My issue is how I was handled afterwords by staff and VW as a whole. To now know, I never even had an enforceable contract and their decision to hide that fact instead of being transparent and saying they made a mistake is incomprehensible. The arranged a collateral swap that could never be executed because they failed to remit a signed contract.To write the experience would be a book, I'm not going to do that, however I will say, the true mark of great customer service is how you handle a client/ customer when there is a problem. I was mishandeled! I will never make another purchase from Heritage, nor would I refer anyone.

Morris Volkswagens

4 de abr. de 2014

My wife and I have been purchasing cars from Tim Lennox since 2008 which includes our now married 3 children for whom we co-signed for their VWs as well. We actually bought 5 VW Jettas and Beetles from Tim in a one year period back in 2008 and I just bought my third Jetta from him. I have driven a 2008, 2011, and now 2014 Jetta that is my favorite of the 3 purchased, with all thanks to Tim for his excellent assistance, attentiveness, and making me feel like I was a VIP customer. My wife is driving a 2012 Tiguan also purchased from Tim and definitely plans to trade it in with him in 2015, while our youngest daughter is doing so with her 2011 Jetta in the next 6 months. We do not shop around for another car type or dealer since we know that we can always count on the team at Heritage Volkswagen of South Atlanta along with Tim's expertise and professionalism. Thanks, Joe and Charlene Morris

Tim was my saleman and I also worked with Dj

4 de abr. de 2014

I went into this dealership frustrated, irritated, and...... just not happy. My first words were, I am super frustrated right now and probably not the easiest customer to deal with. I am in a rental and need someone who has the patience to deal with me. That salesman was assisting another customer but he put me with an older gentleman that has been selling cars for year's (TIM) and he is now earned the nickname PaPa. I would definitely go back to Heritage

donny c.

28 de mar. de 2014

one of the two best car or big purchase processes my wife and i have ever had the pleasure of experiencing. we live in woodstock georgia and groaned when my car loving wife informed me we would have to sojourn to south atlanta - fulton county area for her vw beetle. worth every mile. sales consultant c.shaun haynes and ron could not have been any nicer or more accommodating, i dare say they made it ..... fun. gotta fine deal, happy wife became even happier and we could not be more pleased. thanks heritage vw!

Derria W.

28 de mar. de 2014

The staff can get very busy but each service staff member always take the time to be courteous and recognizes each customer. That can be a very hard task to pull off at times but they have never failed to be pleasant. I would like to say thank you for doing that. As for the new facility, love it! It's always clean and comfortable. Having access to coffee, donuts and fruit while waiting is great but the theatre room tops all of those things because it is amazing!!!

bigpondus

27 de mar. de 2014

Heritage Volkswagen is the best in class as far as I'm concern, with outstanding customer service and worry free car service. Bryant Hall was nothing but super customer oriented and took good care of me and made sure I was included in all phases of the process...Good job each and everyone...Thanks!

Steve Bass

25 de mar. de 2014

Salesman was fantastic. Everyone did a great job. Came to look at a van I had never heard of, left with one! Did better on trade value than any one else. I too have told everyone who asks to go see these guys. My family loves the Volkswagen!!

R. Mays

25 de mar. de 2014

You have a Great People in your Organization!! Im looking to buy my daughter her first car, it will be a Volkswagen and it will come from Heritage Volkswagen. Thanks for the Great service!

Pamela H.

14 de mar. de 2014

Everyone involved in the process was very pleasant to deal with. I have already recommended Heritage to another friend in the market for a car. The salesman, sales manager and finance manager were all very helpful in the process and very polite.

Antoinette

12 de mar. de 2014

Bill Kenny and his team are outstanding! They are extremely courteous to me and continue to patiently provide the best care possible for my 'elderly' (364,000+ miles) beetle.

Slemmenes

6 de mar. de 2014

My husband and I are so impressed with the quality of service at Heritage VW. Buying a vehicle can be a daunting experience. So when we decided a more reliable car was a necessity for me, we knew It was finally time to look at a Jettawagon. We were fortunate enough to be paired with Quinn as our salesperson, with energy matching his expertise, we knew we were in good hands. D.J was accommodating, professional and personable-Hands down the best car buying experience!

Sonia M. Johnson

6 de mar. de 2014

I have bought many cars over the years, but my recent purchase will be one I will never forget. Heritage VW made me feel that they were concern about me as a person and not just a customer. The staff was very knowledgeable, professional, friendly and eager to help us. I have told everyone about my great experience .

A.J. Clark

28 de feb. de 2014

Excellent customer service, quick service, and very comfortable waiting area!!

Nik G.

26 de feb. de 2014

Brad Cody and staff were outstanding! Thank you for getting us in and out as quickly as possible!

Busybee

20 de feb. de 2014

I love coming here. The service guys know what they're doing and good people.

Michelle Y.

24 de ene. de 2014

We bought both of our daughters Jettas from here and we love it! Tim was great. He was never pushy and he gave us all the information to make our decision. We never felt pressured and loved it. I forgot my Service Advisors name but everyone is helpful and friendly. The new place is great and comfortable.

Yani

21 de ene. de 2014

I originally came to get my car washed, but they reminded that I get free oil change. So I got my free oil change while I wad here. I grabbed some hot chocolate in the lounge area and everyone was really nice.

Starz

15 de ene. de 2014

Heritage Volkswagen of South Atlanta has great prices and even better people. The VIP Program gives you an additional $5,000 or more worth of perks and they don't tack that on to the price of the car. I had my reservations going in..If it seems to good to be true, it often isn't. I can assure you that this dealer is an exception to the rule.

Cathy

9 de ene. de 2014

Love the new facility. It's very nice. I really like the theater. All they need is a popcorn machine!

2012 TDI

9 de ene. de 2014

Fast, friendly and knowledgeable people. Love the new place.

Tranice

2 de ene. de 2014

Had to take my Beetle in. Love the new place. I love the theater! So comfortable I took a nap. I wish the prices were cheaper, but the people are nice.

Tiguan H.

2 de ene. de 2014

Got my Tiguan serviced here. Nice facility. Friendly people.

cwilson73

18 de dic. de 2013

I had a great experience at Heritage Volkswagon. Everyone was so nice and welcoming. Tim Lenox was very knowledgeable about the inventory. He listened to what I was looking for, then found me several options. I never felt rushed, or like I was being forced one way or the other. No hassling. I was the one in the driver's sit literally. He helped me and guided me along, even offering suggestions along the way. The whole time keeping me laighing, and making my car buying experience the best I have ever had.

Ron Duffey

21 de nov. de 2013

I don't know why anyone needing a VW would waste time going anywhere else. Ernie Hodge has a great facility and his staff gives outstanding service and makes getting a new VW Beetle (second one) a pleasant process. Silvia Ani goes over and above to make sure her customers are treated with respect and provides any information you need to decide on your purchase. My wife is Ernie's biggest fan!

Mr. Smith and Ms. Pabon

18 de nov. de 2013

Hands down the best experience with buying a car yet. Very very professional but at the same time we felt at home. I never felt pressured to make a desicion. We were informed, by our seller, of all the deals and special treatment you get just for shopping with Heritage. I love my new car and free oil changes for life. Ms. Ty Edwards is the best! She is motivated beyond belief to get her clients the best deal possible and she did it for us. We thank heritage very much, much and will be back soon to say hello and take advantage of our free car washes as well! I Feel complete satisfaction!!!!!

Scott

15 de nov. de 2013

Heritage VW had the best price on the internet period. I drove 700 miles for this purchase and would do it again without hesitation. I appreciate how they include dealer fees into advertised internet pricing. Most dealers would only disclose that after you agreed on price and then add it on. Special thanks to sales people Silvija and Nicole. They were very professional and understanding of all my concerns and even picked me up from the airport! They sent me detailed photos of the car when requested and were a pleasure to deal with. Overall it was a very good experience and as easy as car buying gets.....

Gren

3 de nov. de 2013

I bought the 2013 VW Jetta and I am happy by the way Sylvia assisted us and took through the whole buying process and facilities . It was a good experience overall , one we would never forget . Thank you and keep up the good work.

VW 4 Life

1 de nov. de 2013

Great service from everyone but especially Mr. Cody! He answered all of my questions and assured that my car would be taken care of. It was the easiest time I've ever had at any dealership!

Andrew20thGTI

31 de oct. de 2013

I have bought 2 VW GTI from Heritage VW. The staff at Heritage VW are really friendly. If you need to bring your car in for service talk to Bradley Cody. This guy knows is stuff and can take good care of your car like he has taking car of mine for years.

Willie I.

30 de oct. de 2013

I went into Heritage Volkswagen just to look around and I met Silvia Ani. She showed me around the lot and I ended up test driving a 2013 Jetta SE. I originally thought about some way over my budget but Silvia suggested the Jetta as a more practical choice which is what I could afford without breaking my bank account. She was honest, courteous, and made my experience buying my first new car rewarding in every way. I love my new Volkswagen Jetta! Thank you Silvia Ani for making my new car buying experience such a breeze! Please see Silvia if you are in the market for a Volkswagen!

Herbie Hancock

29 de oct. de 2013

I recently took my 2013 Golf R in for regular service. I came in contact with Bradley Cody...His customer service skills can not be beat. He dropped what he was doing to explain the process. He purchased a drink out of his own money and gave me a tour of the new 5 star facility. After, I enjoyed a movie on big screen inside their theater room...I am a customer for life, Thanks Brody!!!

Laura B.

28 de oct. de 2013

I purchased a beetle in June - directly off of the showroom floor. I am still in love with the car; however, I would not have purchased it if I had not had a great experience at the dealership. Everyone was helpful, friendly and knowledgeable, including the service visit with Bradley Cody for the protective coating. (Well worth that investment!)

Hancocks

27 de oct. de 2013

We always have a great experience at Heritage! Our 2012 GTI and 2013 Golf R deserve the best, so we always see Bradley when we are there!

Lutz Steindl

26 de oct. de 2013

Thanks for assisting us to find a the right car for us after moving from Germany to the US. My wife and I have visited other car dealers prior our visit the Hertiage VW location in Union City. And from the beginning we felt to be in good hands. Therefore we decided to by a VW Tiguan from the Heritage VW.

Geraldlw

22 de oct. de 2013

The "BEST" car buying experience I've had. Shaun (Corey) Haynes was a true professional. Never did I feel pressured nor did I feel the price agreed upon wasn't below the market value of the vehicle. I did my research and visited several dealerships and found the best price at Heritage Volkswagen of South Atlanta....ask for Shaun Haynes

Lynda Turner

22 de oct. de 2013

I have purchased 4 Volkswagons from Heritage. I love VWs but more than the cars I love the service department. Brad Cody makes every service visit a pleasurable one. I never feel pressured to do anything unnecessary to my cars. He always calls me back promptly and is so helpful. Recently he kept me from having to have my car towed by listening to the sound over the phone and telling us that it was a battery dieing. We jumped it off and took it directly to Heritage and within several hours we were home with a new battery and a perfectly running car all thanks to Brad.

Joe C.

22 de oct. de 2013

I own a 2009 Jetta that I have had serviced solely at Heritage VW in Union City. Brad Cody and the guys in the service department have ALWAYS taken superb care of me and my car. Maintenance prices have been much more reasonable than I originally expected when I purchased the car... especially since it's a diesel. I've been able to drop in at any time for an oil change with quick and speedy shuttle service to and from my office around the corner. Kudos to the boys at the side door !

VW CC

21 de oct. de 2013

The service department is excellent. Brad Cody, my service consultant, was professional and knowledgeable. I was impressed with the convenient appointment time, having my car finished quickly, and the beautiful new facility. I am a VW customer for life, having a dealership like Heritage just makes my experience even better.

Joe Mendes

21 de oct. de 2013

We have purchased two vehicles from Silvia Aniuliene of Heritage Volkswagen. We purchased both vehicles sight unseen. Silvija was honest and fair; both vehicles exceeded our expectations. After shopping several other dealers, Silvija really went the extra mile. She may not be the first dealer we dealt with, but she will certainly be the only one in the future when shopping for a VW.

Happy

16 de oct. de 2013

As educators, we depend a great deal on accuracy, reliability, and quality. Within 2 hours Ron and Shawn delivered the greatest service My husband and I had experienced in our 21 years of car shopping. We told them what we wanted, and we walked out happier than we expected: 2 high performing vehickes, a Tiguan and a Passat, smooth financing, Volkswagen Advantage guaranteed (a wonderul surprise!). No more $12 per day to park my car at the airport because of the Airport Park and Service program, unlimited car wash, and oil change for life to name a few!! Expect the entire staff to be courteous, especially the manager, a comfortable, retro atmosphere that is inviting and immaculate.and a pleuthora of professionalism. Volkswagen lives up to their brand. GET IN AND GET HAPPY WAS REAL. NO HESITATION NEEDED HERE.

Youmansx4

15 de oct. de 2013

For a sales person I was a bit smitten with the amount of help, time and friendly advice he shared with me and my wife during our car purchasing experience at heritage.

Not happy with the Camry

10 de oct. de 2013

I went to Heritage Volkswagen of South Atlanta to find my new car. Silvia Ani was my agent and she did an excellent job helping me to decide which VW I wanted. She was very adept in all of the vehicles on the lot and let me and my husband drive several cars to get a feel for what was best for us. Thanks, Silvia!

The Mann Family

10 de oct. de 2013

We have purchased three vehicles from Heritage VW of South Atlanta, Our sales person Silvia Ani is fantastic, we totaled our 2012 VW Turbo Beetle and thought with no down payment or trade in we were not going to be able to get another vehicle. Silvia called us in and said they could help, we have a 2013 Turbo Beetle that is identical to our old one and we could not be happier with Silvia's professional and personal approach. She is OUR sales person and now friend. We have had three different cars serviced at their beautiful state of the art dealership and Brian and the service team are ALWAYS on their A game, Thank You Heritage VW of South Atlanta, we will definitely purchase ALL of our vehicles from you in the future. The Mann Family of Fairburn, Ga.

Linda M

10 de oct. de 2013

Thanks for the opportunity to let you know that Silvia Ani made my car buying experience a pleasure. We purchased a 2013 Passat from Heritage at Union City. This was by far the best car buying experience I've had. Although she was busy, Corey continued the excellent service. Great accessibilty whether on the phone or when I showed up at the dealership. I don't hesitate to tell others about your dealership and the friendly service.

Allen from PTC

9 de oct. de 2013

Yes, you read correctly. We purchased two red 2013 Beetles at the end of 2012. We love them. These are not our first experience with Heritage as these are number 5 & 6. We love the experience at the dealership and most of all I appreciate the fact that they LISTEN to their customers. Our experience with Silvija Aniuliene was the best. She is professional, a good listener, works for her clients, is mindful that the dealership still has to make a profit, matches her deeds with her words, and consistently follows through. We will be back when it it time to trade these in for something new!

Sharon Reid

8 de oct. de 2013

My experience at Heritage was wonderful, Silvija Aniuli was the best sales lady ever she is such a caring person and also Ron (finace manager ) Silvija is just a jewel everything I wanted in buying a new car I got and I will diffently buy another volkswagon (love it , love it.

Frank

8 de oct. de 2013

I've bought my last two cars at Heritage Volkswagen, and had fantastic experiences both times. Silvija Aniuliene was a pleasure to work with!

Shannon

8 de oct. de 2013

I have the best experience purchasing a car fomr Heritage Volkswagen. Silvija Aniuliene was the best help during the process of buying my car.

German auto fan

8 de oct. de 2013

I have bought new Audis, BMWs, and Mercedes for over 25 years. We bought a 2013 Beetle convertible from Silvia at Heritage. She was incredible. We ordered the car - she kept us informed all along the way, got a great deal, and she has followed up again and again to make sure we are enjoying our car. Brad in the service department is efficient, fair, and accommodating. The facilities are the best I have ever seen. This is the best dealer the German car manufacturers have to offer. The big ones in Atlanta cannot hold a torch to this dealer. The people make the difference, and these are the best. There is nothing about the experience that I could suggest they change. If you want a car, I highly suggest you ask for Silvia and insist on Brad for your service advisor.

Passat driver

7 de oct. de 2013

We bought a 2013 Passat from Silvia last December and couldn't be happier. The car is great and Silvia was a great person to deal with during our car buying process. I would definitely buy an another Volkswagen from Silvia. Thanks.

Lynn

7 de oct. de 2013

Silva is very nice person I have met. She is so sweet and helped me deliver the car. Actually I was shopping for a car more than 4 years and finally she helped me to find a beetle with my favorite color. The price is not bad, even I though it should at least go down for $500-$1000, When I negotiate the price, the manager played a trick on me with warranty, he agreed with my price but change the deductible from $100 to $500 without notice me. That makes me feel bad, but, anyway, the 2006 blue beetle is very good and Silva is very nice, I still love to buy it. she helped me to find the windscreen for the used car. I haven't go to do the free oil change but I assume the service should be good.

ablesk

28 de sep. de 2013

Really enjoyed My experience. I spoke and was helped by several people all were knowledgable and extremly helpful. I would recommend Heritage to everyone. Thanks to Tim.

Bflynn2108

18 de sep. de 2013

Ive been to so many places looking for "the car" and corey really helped me and my husband find that. The level of customer service that I received was outstanding!!!!!!!

Makeba newnan

10 de sep. de 2013

I had one of the best car buying experiences ever at heritage Volkswagen of south Atlanta. This was my first time buying a car, but the only thing that would have topped this experience is if they would have given the car to me for free! My mom, someone who had bought many cars in her time said this was the absolute best experience she had ever had. They work with you to make sure you are ultimately happy with what you get in the end not what they have to sell. It was just the best thing ever. If there was more than five stars I would give them more.

Daimec

20 de ago. de 2013

I had the WORST experience at your dealership on Saturday...My Husband and I came in to look at 2 cars (granted we both had just got off work) I own a very successful business in Suwanee and he drives trucks...But we were tired but PREPARED to purchase two cars. One for my business and the other a personal vehicle. We were on the car lot for about 15 minutes before going in...We had to ask for assistance and when we finally got someone it was your salesman "Eric or Erin" a younger guy. We ask him for prices on 2 cars on the used side One was a BMW and the other the convertible Beetle...He started texting someone before he even attempted to look for the pricing then when he did he said the Volkswagen wasn't in inventory so nonchalantly said "I HAVENT A CLUE" and didn't try to even find out. It was the guy sitting beside him that told us. We were getting agitated but still ask to look at both cars. We went outside and when he came out about 5 minutes later he drove around in a older Honda Accord and said he had just got that in on trade and we should be looking at that and it was just $6500...WE WERE FLOORED!!!! We didn't ask anything about this car but he made up in his mind that thats what we need. Needless to say my husband was MAD as *** by then....he ask the guy what makes him think we want that car and pay that for that overpriced car...he went in to say he would get his manager to find out how much they paid for the car BUT instead came out with another sales guy who said could be helping us from there on out...HE WAS CLEARLY Racial profiling us and didn't want to be bothered....I WOULD NEVER recommend your dealership to anyone and has told everyone and will continue to do so about the AWFUL experience we had there!!! You guys need to reevaluate who you have working for you as you never know who will walk through the door!!!

GDubbz78

15 de ago. de 2013

This was my second purchase from Heritage VW South Atlanta, both times my husband and I dealt with Corey Douglass. Not only is he always pleasant, professional, approachable, honest and knowledgeable, but also he makes the experience as painless as possible. Corey was always willing to satisfy our needs, answered all our questions and concerns...he always goes above and beyond which is highly appreciated. Both experiences have been great at Heritage VW South and its never about the sell, but customer satisfaction. Thank you!!

jboed

24 de jul. de 2013

Robert McNeill was very helpful with the car buying experience. He did not drag me around or try to persuade me to get a particular car. Robert is a honest salesperson who made me feel comfortable throughout the entire process.

Parkerashley

23 de jul. de 2013

Great experiences with the dealership !Great correspondence with staff !Special thanks to Sale Consultant Corey Haynes all ways sending the email about the great service and benefits of coming to shop at the Heritage VW dealership . Thats what lead me into the dealership. I can truly say I will always be a Heritage VW customer !score 100

cory and dre are the real dynamic duo!!!!

26 de may. de 2013

I had the most amazing experience. iwas quite aprehensive with the whole new car experience but thanks to dre and ability to understand and walk me thru the initial steps with the application,i manage to feel relieved just by taking a step. dre called, krissy called, and dre called again and so did krissy just to check on me and answer any questions i may have had. i appreciate that. well i took a step and the rest is history. i was approved..yyaaayyyy! krissy called, we scheduled an appointment with dre. well it at my appointment that i had the pleasure to meet corey..woww!...aaammaaziing!! the comfort he offered....not trying to just make acommission, but really understanding, explaining the process and working his magic that afforded me to drive away in my dream car. i need also say that the atmosphere and the people that work there were so pleasant and happy for me and my accomplishment...thanks volkswagen i owe you one:-D!!!!!

Bkarli

16 de may. de 2013

Several months ago, I decided to shop for a new car. I visited several dealerships and spent hours on the Internet. When I walked into Heritage, I was met by Dre David. We chatted for a few minutes and I outlined my plan. I told him I was looking at several different brands and ordered if my wife and I could test drive a Jetta Sport Wagon. Dre took a few minutes to show me the car and off I went. When we returned, we asked to drive the Toureg as a comparison. No problem. Dre grabbed another set of keys. We test drove several models this way. We went to several other dealerships and this made me realize how much I liked Heritage. At one particular dealership, the salesman never left me alone. I felt like he was ready to move in, constantly saying " shal we talk numbers?" I was even called three times when I got home.I narrowed my search to two equally acceptable cars. But what made me pick the Volkswagen was Dre. I really liked the way he treated my wife and I during our visit. We were free to test drive the car, speak freely between ourselves and when we returned ten minutes later, Dre was there to answer our questions about the car. This was the car buying experience I was seeking. Ron made he financing paperwork easy. I am happy with my purchase and would recommend Heritage to anyone looking to buy a car.

Guy and Tracy Ploeckelmann

16 de may. de 2013

I can honestly say our car buying experience at this dealership was a pleasure from start to finish. From the moment we walked in to the showroom Sylvia Ani made us feel at ease. Everyone we dealt with (Rondell, Adam, Sylvia) went out their way to make it a great experience.

Patricia Felder

4 de may. de 2013

Silvia Ani was my sales and leasing consultant and she was wonderful. She made me feel very welcomed when I arrived to the dealership. She was very honest and helpful with my car buying experience. I felt like she was very sincere and caring about my decision to purchase a car. I did not feel any pressure or being rushed to buy a car. She gave me a great deal on my vehicle and I love it. I would definitely recommend her to people in the future. Thank you for your business!

Dannelle McLaren

2 de may. de 2013

My husband and I were looking for a car for our daughter. What a great experience we had at this dealership! Our sales guy was Phillip and he gave us a lot of great information about the car my daughter was interested in (2013 Beetle). Everyone we talked with at Heritage was extremely helpful. We were very impressed with the cars and the people (sales, service, finance, general manager, owner). We ended up purchasing the 2013 Beetle and Phillip even purchased pink ribbon at a local store with his own money and got one of the ladies at Heritage to make the bow to put on my daughter's new car!! Outstanding car buying experience!! Thank you Heritage!

Thomas Westbrook

24 de abr. de 2013

This was the most amazing and smoothiest car buying experience I have ever had. All I can say is Kudos to Heritage. I have been screaming their name out to Family and Friends.

Guod

19 de abr. de 2013

Fantastic car buying experience. Adam's VV and competitive car knowledge, is exceptional. First class customer service coupled with a passion for what he does and sells makes Adam a true professonal and a joy to work with. Customer satisfaction is his ultimate goal.

Happy VW Beetle owner

18 de abr. de 2013

Got my new VW Beetle, couldn't be more happier. Thanks to sales rep named Silvija A. She's great, no pressure, honest advice, very knowledgeable and professional. Whole process was like buying a car from your your best friend, and that's the way car buying should be.

spawnlarson

25 de mar. de 2013

Corey was friendly, greeting me as soon as I pulled up to the dealership. We had talked in the past about the vehicle I was looking for so he quickly located exactly what I wanted. Corey quickly established a trade in value, honoring the $1000 increased trade in value promised when I bought my last vehicle from Heritage. Ron (finance manager) also quickly processed my paperwork, getting everything completed in a timely fashion. This is my second new car purchase at Heritage Volkswagen in less than a year. I highly recommend them.

Onearuba

13 de mar. de 2013

My husband and I came into the dealership and Mr. Quinton Pratt was the sales person who assisted us. I had a particular style of VW in mind and Mr. Pratt was extremely knowledgeable about the brand, very professional and very accommodating. We spent a few hours with him which the time flew by. We were very impressed with the dealership and the employees and would highly recommend others to also purchase a VW. I am loving my new VW Jetta!!!

Ssmith1144

20 de feb. de 2013

From beginning to end, every member of the heritage team treated me with respect and class. Every step of the car buying experience was thorough and clear. I would recommend coming here first when looking for a car in Atlanta first. The prices are right at msrp and the service was even better.

mrsemf

25 de ene. de 2013

I am not usually a person that reviews businesses but I have had all I can take. My sales experience was fantastic, Tim worked with me to find exactly the car I was looking to purchase. Thank you Tim!From the point of purchase to my current situation is a giant used car customer service cliche. During the purchase process I was lured in by the super warranty program. After I went home and read reviews and details of the warranty program I decided to cancel. I read through the paperwork regarding the warranty....I have the option to cancel...no big deal.I called Ron Douglas to cancel the day after my purchase. A week went by and I didn't hear from him so I called again. No return phone call. I called again. I left Ron Douglas 4 voice mails over 4 weeks. No return call.So then I left early from work to go to the dealership before 5pm hoping to resolve the issue. No Ron Douglas. No one else could help me. So then I went to the dealership on a Saturday and Todd was gracious and helped me out. 6 weeks went by and I never received a cancellation notice.I left Ron Douglas 2 more voice mails. He finally calls me back (It's a MIRACLE!) and tells me he has no record that I cancelled the warranty. Awesome. Since that call It's been over a month and I still have received a cancellation notice.I purchased the car at the beginning of September. I have been trying to cancel the #at$%& warranty since the day after I purchased the car. It has been 4 MONTHS and the issue isn't resolved.Guess what??? This month I have left 2 voice mails. I still can't get Ron Douglas to return my call and I'm still paying for the warranty I'm trying to cancel.

Jaydeyton88

9 de ene. de 2013

This dealership has great customer service! Quinton Pratt was very helpful and efficient! I highly recommend purchasing your next car at Heritage Volkswagen of south Atlanta.

Chusband

2 de ene. de 2013

Exceptional service. Adam was very knowledgeable, pleasant, confident and had a wonderful and bubbly personality. I would recommend anyone to go to Heritage VW. If Adam, Tim and Ron are representative if the rest of the employees you all have an exceptional team.

nyislandersfan

29 de dic. de 2012

Tim and Derek offer great customrr service never felt pressured in the sales process and Derek's' team ha been wonderful everytime I brought my car in to be serviced. This has been a wonderful experience.

see_edwina

5 de dic. de 2012

I came in to get my car serviced and while I was waiting I asked Dre David to tell me about the GTI that was in the show room. He was not only Knowledgeable but he had great customer service Skills. Kevin in the service department did really well with me as well. I ended up buying a new car because of the knowledge that Dre had and the offer that I was given I couldn't pass it up. Kevin in the service department made sure that the car was detailed very well and also gave really good customer service. I was very impressed and I was treated with the utmost respect and with VIP treatment I thank you and will do business with Heritage Volkswagen in the future, my next car will be with them.

Emma

27 de nov. de 2012

Really enjoy coming here to service my jetta. They are a great group of friendly and helpful dealers.

Janet

27 de nov. de 2012

I went here to buy my passat about three ontgs ago and couldn't be happier. The service I've received is impeccable and although it's a bit out of the way from Marietta I will continue to go here because of the class and courtesy the staff has.

sama0245

21 de nov. de 2012

Great team and people. I was stuck in a bad situation without a car and they gave great customer service. I can not thank them enough.

NewPassatowner

20 de nov. de 2012

Silvia made this experience much more comfortable than any other previous dealership that I have been to. She made sure I was well aware of my options and even invited others to further explain to make sure I understood. Silvia is the person that I would recommend for my friends and family to ask to help in their search for a new vehicle. She pays very close attention to your needs and concerns and strives very hard to meet your expectations. She is a great salesperson online and in person.

John

19 de nov. de 2012

Mr. Dre was who I dealt with and he took great care of me. Customer service piece was up to par and he worked well with my budget. Overall they are on an honest and caring dealership to do business with.

Mary

19 de nov. de 2012

The dealership is a great place and fix it right first time. Mark Stabler is the shop forman and I have been going to him for 6 years. Service is alway quick and they truly care for their customers and become familiar with you and make you feel like family. Overall nice place and I will continue to come here. Ron Douglas is who I would call if I needed a new car or anything at all for sales.

Clint

19 de nov. de 2012

We have two VW's and have them serviced here regularly. They consistently provide yeoman's service, and without fail put the customers need first. Helped me through a couple of tight spots when I required unscheduled service. Always confident that our vehicles are maintained with safety in mind.

asutg1

6 de nov. de 2012

Corey Douglas is an OUTSTANDING Car Salesman!!! I would recommend him and Heritage Volkswagon to anyone! Finance Manager, Ron Douglas is very kind and patient also.

Shane Lyons

9 de oct. de 2012

Great experience looking for used car. I met with the sales person right before closing and was able to purchase the car on the spot. The sales person and finance officer were wonderful.

keith.walton.98

17 de sep. de 2012

The crew at Heritage VW has been great to my wife and I. Ron Douglas has been an awesome salesman and has been promoted since our last purchase at Heritage. He put us in touch with Quinton Pratt, who has been an awesome guy to work with. They are both VW enthusiasts and it helps when talking about the real experience you can have from driving a VW. The service department crew is great too. Never a long wait, and the shuttle and rental service they provide for free, is second to none. Do your self a favor and head outside the Perimeter for a VW dealer....you won't be let down.

fastgti

8 de sep. de 2012

Summited a request to contact me about a VW R32. Got a call from them and the guy was very nice and easy to deal with. I was not able to make it to tge dealership to see it so he told me he would send better pictures, and a video of it while it os running. Never got pictures or video or any other response from him. I sent him an email asking for the informatiin and all i got was spam from him. He would not return my email answer the questions i asked. All i got was when would you like to come and look at it. Got so much spam asking that i just added him to the spam blocker and unsubscribe from their company. I will never go through them to buy anything. I gave them a 1 for at least for the inital phone call.

lawsoneb

5 de sep. de 2012

I am currently overseas in the Middle East. I have been looking for a VW R32 for quite a long time now. I found one on Heritage VWs website that was perfect. At first, dealing with Robert McNeil, the experience was better than I have dealt with any car dealer. Robert was extremely helpful and even provided a cell phone number because of my situation with being overseas. I wanted to have the car shipped to my house in Florida and received by my parents and Robert arranged it. Once it went to the finance department, I had to deal with Ron Douglas, at first he was good, he took the loan paperwork that was signed by my parents with a PoA and he took my down payment of $2400 over the phone and said everything was good and that the car was mine. A couple days later I called to find out when the car would be delivered, a woman by the name of Chrissy said the car was scheduled to be delivered that afternoon actually. I was thrilled. Then, the next day Ron Douglas said that the bank wouldnt take the loan paperwork because they dont accept Powers of Attorney and that he would call back to let me know what options were available. I never received a phone call and had to call about 6 times over three days til finally I was pawned off to Todd Towns(Sales Manager). Again, at first, he was very helpful and understanding and said how he was a Marine and new my situation and would go out of his way to help. He got the paperwork resent so that it could be forwarded to me downrange to sign. I got the paperwork back to him and couldnt get ahold of him after that. I called 11 times in a week and left messages to have him email me or call my parents and he never did. We asked him to us some kind of notice when the vehicle would be shipped and he said no problem. Well, after not being able to get a hold of Mr. Towns for a week, we get a phone on a Saturday afternoon on Memorial Day weekend from the shipping company that says, "Hey, we're here to deliver your car".(NO NOTICE) On top of that, the car battery was dead and had to push start to get it down the drive way, and there was absolutely no gas in it. It ran out of gas half way down the drive way(Approximatley 100ft) and wouldnt restart even with a jump. This whole process was extremely nerve racking and about as painful as can be when it comes to customer service. NEVER AGAIN. Also, after all this, I called the Bank that supposedly wouldnt take my loan paperwork, and they said the loan was approved back in July and that I had 3 days to make my first payment after I finally received my car almost 2 months later. However, if anybody uses this dealership, the only person I can recommend you use is Robert McNeil and the price on the car was great.

im89

5 de sep. de 2012

I was introduced to this dealership by a friend, and my personal experience was delightful. Sales consultant Silvia was extremely helpful, attentive, and made me feel comfortable with the entire shopping experience. I got all the information I was looking for, and everyone at the dealership was A+. I would definitely return to this dealership again, even with the drive involved to get there (1hr).

Mika Norrwel

29 de ago. de 2012

Was surprised by the good treatment they gave me because I was expecting to be pushed and pressured to buy but we are only looking for a car now and want to do reasearch and try. It was very nice how she talked and really wanted to help us.

theArsonist

29 de ago. de 2012

I originally went to them with buying a used car. After they inquired on what I wanted in a vehicle, how much I wanted to put down, what I wanted the monthly payment to be, and so I on; they presented me with several options. The one I chose was a brand new Jetta and I could not have been happier. The whole team, especially Quinton, were friendly and accommodating. Their service plus the lifetime oil changes as well as the guaranteed maintenance made them an easy choice for my car purchase. I highly recommend them to any and everyone who is looking for a new or used VW.

verypissed

23 de ago. de 2012

Pictures of the car were inconsistent with actual car. Salesman would not even come out to the vehicle when I arrived at the dealership even after I went inside and told them I was there. They sent another salesman out. Did not receive a counter offer even after asking for one 2 times before deciding on traveling to dealership. With one time on my way to the dealership 350 miles (7hours travel one way)The Carfax was inaccurate with noticeable defects of damage, paint coming off and rusting on the car.I came back to Mississippi and on Craig's List found 2 cars cheaper and 200% better than that car whitin 50 miles of home that very evening. My daughter said she would never go back to Georgia again. If you call no service and incorrect information, I would rank you and your dealership on a scale of 1 to 10 a rating of 10. If you call your service good, I would rank it 1. I will for sure not do business with you.

srgdiva41

4 de ago. de 2012

Back in June of this year I was contacted by a sales person from Heritage of South Atlanta due to an internet inquiry I had made regarding the 2013 VW CC. The young lady scheduled an appointment for me to come and test drive this vehicle and communicate my needs to her. The appointment was on a Saturday and when we arrived at the dealership there were only three salesmen on the floor. We (my mother and I) were informed that the sales associates were in a meeting so the gentleman that greeted us had to accomodate three sets of customers because their contact person were in this meeting. Our sales person obliges us by allowing a test drive of both the VW CC and the VW Passat. Now here comes the insult to my intelligence. I keep it one hundred with my salesperson and explain that I was going through the Bankruptcy process and I was awaiting my discharge letter in about 45 days. He had me to complete the credit Application. My mother and I chose to leave since it was so late in the day. Our salesperson gave me his card and told me to contact him anyday after Monday of the following week. When I contacted him he told me that he had talked to the finance company and they were going to do an "exception status" credit process for me due to my circumstances. The finance company also stated that they would not move further until they received my discharge letter. I contacted the necessary persons to find out that my discharge would take place on July 30, 2012. The salesperson then instructed me to keep him posted if anything changes. I held on to this hope for 45 days. My discharge did become official on July 30, 2012 and I faxed a copy immediately to my salesperson. I visited the dealership (the next day) on Tuesday, July 31, 2012 and completed another credit application, because it had been over thirty days, and while he contacted the finance company my mother and I ran an errand instead of just sitting around waiting. We had not been gone 10 minutes before I get a call, from another salesperson telling me about other options he thinks may work for me. We return to dealership and we are passed to another salesperson who instructs me that the only cars available to me are a 2003 Cadillac Seville ( cost - $7,300; $1200 down) and a 2005 Acura (cost - $9,500; $2500 down) no other cars would do. Now I have never gone to a dealership and the discussion with the finance company(ies) has taken such a small amount of time. I was insulted that they did not take the time to work a deal for me that I left with my 3500 down payment cashier's check and went to another dealership and purchased another vehicle that is a 2012 and did not have to use the down payment at all. The salesperson did not give me any other options other than the two vehicles. He was to call me August 1, 2012 at 11:00am and I have not heard from him or the dealership. Heritage of South Atlanta did not handle my situation with professinalism at all. I am still a VW fan and will acquire one in a few years but not from Heritage of South Atlanta. The final straw is Heritage of Lithia Springs worked a deal for me on a 2010 VW CC and Heritage of South Atlanta could not do the same. I did not take this deal due to the high mileage on the odometer. I am presently enjoying my 2012 Nissan vehicle.

Loving my car

14 de jul. de 2012

I "wandered" into Heritage yesterday while looking for a possible replacement for my current car(the best I've ever had). I was blessed with Corey Douglass! From the moment he introduced himself to us, everythig was "uphill". Although I was only looking, he never made me feel that I was wasting his time. He listened to what I wanted, made recommendations,was extremely accommodating and NEVER pushy. My looking and researching is far from over but Heritage will stay at the TOP of my list when the buying process begins and I will not hesitate to recommend Corey. He and Heritage are definately head and shoulders above the other many dealerships I have visited.

dfekete

6 de jul. de 2012

The new car sales team at Heritage Volkswagen of South Atlanta is excellent. I visited the dealership on two occasions before deciding to buy a 2012 Jetta. On my initial visit, Dre asked me several questions which led him to find the features I was looking for in a car the color I liked. I appreciated his low key approach to the sale, and never felt pressured to buy right on the spot. During my second visit I worked with Tim. I feel like I got a real education about the 2012 models from Tim. Although I was pretty much sold on the Jetta I had been test driving, I did explore my options. Both salesmen where friendly and knowledgeable, and they ultimately put me in the right vehicle. Ron, who helped get all the paperwork in order, was also an expert in his area. I was able to ask questions while signing multiple documents, and felt like I knew what was happening at every step of the process. Overall, I am extremely satisfied with the new car buying experience at Heritage Volkswagen of South Atlanta.

Enjoying the Jetta

6 de jul. de 2012

Over the past month, I have been to Heritage VW of South Atlanta for both service and to shop for a new vehicle. The service department kept me up to date with what they were doing to my car. They were ready to work on the problem I for which I took the vehicle in, but suggested a couple other things. I asked them to take care of the initial problem, and there was no pressure to have the other issues all done at once. I appreciated that. The new car sales team at Heritage is excellent. I visited the dealership on two occasions before finalizing the deal, and worked with two different salespeople. I know how long each had been with VW and Heritage, and they were proud to be working there. This experience paid off when it came time to find my new vehicle. Arranging a test drive and looking at alternatives was not a problem. The whole process from start to finish was smooth, and I feel like I received a proper education about what VW had to offer. I hope not to be in the market for a new car for several years, but will return to Heritage first when that time comes again.

CEE-CEE75

28 de jun. de 2012

I had been looking for a reliable car for weeks and I went online to find my car. I tracked the car that I wanted at Heritage Volkswagen called made an appointment to meet with someone regarding the car. I spoke with Ron Douglas and he made the process so easy for me and his customer service was superb that I call him for all my vehicle needs. I must say I am enjoying my car and when I am ready to purchase again I will definitely go back to Heritage Volkswagen.

Chuck Cooke

25 de jun. de 2012

I actually felt betrayed.We've been going to Heritage South for a few years. We're "Beetle Folk" and prefer to take our VWs to qualified dealers for service or repairs. A couple of months back, we noticed that oil was, for lack of a better word, "disappearing" from our little 2003 Turbo Beetle. No oil on the carport, no smoke out of the exhaust and no oil smell ... ever. So we took it to Heritage South and they diagnosed the problem as a bad head gasket. $500 repair. For us, $500 isn't dinner money, but if that was going to keep us us from investing $50 a month in Castrol Syntec, it would be well worth the money. So that's what we did.So I checked the oil yesterday morning and it wasn't even showing on the stick, so off to our trusted friends at Heritage South we go. The assistant service manager informed us that the 'repair' that they'd made previously was a problem at the time, but that now our problem was a bad timing belt housing gasket, and for the bargain basement price of $1300 they would be happy to replace it.It really bothered me that he totally dismissed the fact that the first repair changed nothing whatsoever. It was as if he was trying to justify the misdiagnosed and unnecessary repair. We didn't want money back or anything; we simply wanted to know where the 18 quarts of oil had 'disappeared' to. When I asked him where the oil might be disappearing to, he just tap-danced around the question, was curt and generally treated me like an idiot. I was very surprised as Heritage had been so forthcoming and helpful in the past. I really hope this was an anomaly, but either way, we won't be using their services again.

helmsmtb

9 de jun. de 2012

Me and my wife had been shopping for a new car for over 3 months and had stopped many times at Heritage Volkswagen and worked with Chris. I kept telling him we were sorry to put him through all this but he was a trooper and always took great car of us. Even after we took delivery of our new GLI Chris has continued to keep in touch with us. Highly recomended!

Jhoy85

1 de jun. de 2012

Well my parents had bought a routan van from this dealership and love it. But they said if I ever go up their to ask for silivia as the salesperson. They said she was the best person they have worked with ever! So I went their I bought a tiguan love it. They gave a car to drive while the other I bought came then. And I also worked with silivia, it was nice to have someone who was not pushy and felt like wasn't just trying to get you to buy the car. But a person who cared what you drove. No complaints overall and am very satisfied.

vawatts

31 de may. de 2012

I went to this dealership yesterday afternoon. In our 20-30 minutes there no employees acknowledged us. We went inside to seek help but no one even greeted us. I saw one salesmen working with a couple and 3 in an office talking with no customers. I told my husband lets go. He walked into the room with the three salesmen and alerted them that they have lost a customer. They said sorry but they were busy. I work customer service. I understand being busy. All they had to do was acknowledge us. I was already approved to buy a new car. Once we informed them we were leaving they inquired about our needs. We left there and drove to Heritage of Lithia Springs where Bryan came outside to greet us in less than 5 minutes. It took several hours to close the deal but Bryan was great with keeping us updated on the progress.

bassjm

30 de may. de 2012

Sam was great to work with when I bought my new Jetta. He was very nice but not pushy like some car salesmen can be when trying to buy a car.

twistcuz

28 de may. de 2012

Great experience, really professional and experienced sales people. Only dealership I've been to, where I didn't feel pressured to make a purchase. Well worth my time.

warrenhmorgan

7 de may. de 2012

MY EOS runs like a top because Mr.Kenny and my service tech (OZ) treat my car like it's there own. I get proactive advice from them and coaching after every service visit. Bill Kenny is proven service veteran and all of the customers that I meet in the service area have the same amount of admiration and trust for him that I do!What a team!!

barbsbug11

7 de may. de 2012

I have never owned a vw and it was a great experience, the gentlemens was very friendly and helpful and everybody greeted you with a smile and made sure you was satisfied with their service, i think i will make vw my brand of car i will get from now on i am very satisfied with the car and the service i received at jim ellis dealership. Thank you

cath pepper

25 de abr. de 2012

Personal service was exceptional from my very first conversation with Tim, the sales representative. I am completely satisfied with my purchase and with the whole purchase process. Thank you very much.

jessie.cheshire

23 de abr. de 2012

I thoroughly enjoyed my experience. I love my new 2012 Passat. It drives so well and the gas mileage is unbelievable. Everyone can't get over how much room it has. The dealership was great. They gave me a good price, I got my payments lowered and I couldn't be happier. I would recommend this car and dealership to everyone. Thanks again!

linebacker67

18 de abr. de 2012

I would highly recommend Volkswagon of South Atlanta. Corey was very helpful and patient. Do yourself a favor and go let Corey help you out with your next automobile purchase.

lanae102002

15 de abr. de 2012

On April 14th my family and visited Union City Volkswagen to trade in and purchase a used VW Jetta. As soon as we entered the dealership we were pleasantly greeted by Tim Lenox. Tim was absolutely GREAT. He was very hands on and ensured I got the car I wanted at a price that I was comfortable with. I must say that this was the best customer experience I've had this year. I look forward to a continued relationship with this dealership and Tim Lenox as my car guy.Thanks again Tim for all of your assistance and thanks to Ron the finance guy as well.TMT

Mflang3

10 de abr. de 2012

We were looking to purchase our first 2nd car after 7 years. Chris was great on the phone, Silvija has a caring trait that makes you want to buy and Todd was the straight shoot that you want to have on your team. They understood that I wanted to buy and had no time for BS. When we need to replace our Sequioa we will be back.

ramosw

27 de mar. de 2012

Corey Douglas facilitated a vehicle purchasing experience which surpassed any previous. He has set a very high standard for future interactions with car sales professionals. Corey asked all the right questions in an effort to find a vehicle that met my needs. Corey represents Volkswagen in a very positive manner. He has earned my trust.

Sheilawitherspoon

26 de ene. de 2012

I love my all new 2012 VW Passat! Sam was the best salesman ever. He not only ensured that I got the best deal, he walked me through every detail of my new car. Robert and Todd made sure that my financing and trade-in was on point and Kendra took car of my free tank of gas. This was the best car buying experience ever. The staff works as a team and are very friendly and courteous. I love you guys and thank you so very much for the great customer service.

ILuvMyBug

18 de ene. de 2012

I ordered a 2012 Volkswagen Beetle from this dealer in October 2011. I dealt with Chris Kehm, who is in charge of Online Sales. He initially said the cars would be available in a manual transmission sometime in late November. But I kept in touch with him and he told me it was in route around the end of December. I e-mailed him several times during the duration of the manufacturing and shipping of my car. It arrived exactly as I hoped. It had the same hubcaps I ordered, same style of car and with no additons as I asked. The car was perfect in every aspect to me expectations. I would recommend this dealership but I would say that most contacts I made with others in the dealership were unanswered. I had asked the General Manager, Mr. John Abagate, about the status several times but he never replied. Other than that time, all the others I e-mailed answered whenever they had any new updates. I have nothing but praise for the salesman who helped me order my dream car. I've never owned a Volkswagen and I've always wanted to. Now I'm able to have a legendary vehicle. I've even posted a video I made about the 2012 VW on YouTube. I wanted to share my feelings about this car and I know Volkswagen would be happy to see that I am one customer who is happy with my experience and purchase of your newest addition to the Beetle Family. Thanks for your business and for helping me aquire financial assistasnce with my purchase.

fender320

20 de dic. de 2011

all the people helped me a lot especially because I am stranger here and they have made everything to make me happy because of the car, the price and burocracy.

Steven089

30 de oct. de 2011

I was looking for a sports utility with all the bells and whistles while still wanting to be conservative on the price. I had been looking around town in Columbus, GA where I reside and just didn't quite see what I wanted, let alone receive the customer service I expected. At the advice of a family member, I went in to my local VW store and checked out the Tiguan. It seemed to have every thing that I was looking for and a few other options as well. On referral from the same family member I contacted Ron Douglas at Heritage VW. Ron was very receptive to what I wanted and the price range I was needing to stay within. Ron located the perfect vehicle almost immediately, the options were there and the price was within range. I test drove the Tiguan at my local VW dealership to seal the"wow factor". Once I decided the deal was a go, Ron had all the paperwork ready to be signed upon my arrival from Columbus. I was in an out in no time, Ron even took the time to explain all the inner workings so I could ride home in comfort. Loving my new Tiguan!

linmic

12 de oct. de 2011

Corey Douglas and the sales staff at Heritage Volkswagon of South Atlanta were friendly, helpful and patient with me as I made my selection and purchase. I did not feel pressured to buy. The Sales staff made sure I had the best car for my needs. I will recommend Mr. Douglas and the team at Heritage to my family and friends.Linda NashHappy Customer

etetet123

10 de oct. de 2011

I want to thank everyone that worked with my family at Heritage Volkswagen of South Atlanta for providing my family with a pleasant car buying experience. Your guidance and superior support throughout this process is greatly appreciated. The vehicle is exceptional. Thank you!

amuyres1222

8 de oct. de 2011

Tim was great!! I was looking for a used black convertible vw and they didn't have one in stock but Tim found one. It's exactly what I was looking for! They take you very seriously and I will always buy my cars here!!!

ejburrill

11 de sep. de 2011

I came into the dealership, and we got down to business. One test drive, select the right car and negotiated a deal. It was quick and professional without, any of the back and forth of negotiations. I got a very fair price for the car, my trade in, and the finance rate. With this kind of service, you can go for the quality of experiance than the nickel and dime things you see at a lot of car dealers.

aubrianna

30 de ago. de 2011

The customer service here is great. Everyone is friendly and is trying to make sure that they reach your expectations for your next vehicle far as quality and price range. Ron did a good job and i would recommend any one to this dealership. If you want the best quality at a affordable price this is the dealership you should visit

joiseygrrl

25 de ago. de 2011

I was in the market for a pre-owned car and had visited several dealerships in the area. My experiences with these dealerships had left me feeling that the descriptions given to used car salespeople were entirely justified. I was starting to HATE the car buying process. So needless to say I was a bit skeptical and on edge when I arrived at Heritage VW in Union City. EVERYONE - and I mean everyone from Jeannette Lenox who answered my email, to my experience with Todd Towns and Tim Lenox was exceptional. They took the time to understand what I wanted, and found a deal that was better than my pre-arranged financing package. I highly recommend this dealership and will be back for my next car purchase for my family members.

Boriqa

17 de ago. de 2011

Came in looking for a specific used car after exchanging emails with Tim Lennox. He took his time to show me the vehicle then to compare numbers with a new vehicle. Long story short: walked out driving a new GTI. We had a little "roadblock" in our negotiations but they stepped up and gave me a great deal and great experience. I drove about an hour to get there and I would do it again.

Azizah

12 de ago. de 2011

My sister purchased her Jetta from Heritage Volkswagen in Union City in 2008. She told me to check them out for my next vehicle purchase. From the moment I walked in my entire experience was wonderful. I felt like I was amongst good friends and everyone was extremely helpful especially my agent Corey Douglass and Finance Director Todd Towns. I walked way with a great deal and a lot of perks only specific to the Hertiage Family. I am very happy with my vehicle and a total fan of Heritage Volkswagen Union City! If you have to purchase a car I would recommend this location.

kg5083

29 de jul. de 2011

Heritage Volkswagen employees (through all aspects of the car shopping/purchase experience) were friendly, knowledgable, accommodating, and HONEST. I will recommend this dealer and my sales associate, Corey Douglas. Even better, I got a great deal on a great car. Many thanks to Heritage VW, Corey, Robert, Todd, and Lionel...they made me feel like family and that is how business should be conducted!

dieselfan

25 de jul. de 2011

On a scale of 1-10 I would rate Ron an 11. The dealership is first class and stands behind their commitments. When you order a vehicle, they keep you informed with status updates. They are pleasant and act like a small town dealership.

rater1

24 de jul. de 2011

Bought two Jetta TDIs through Jeanette Johnson in a 6 month period. Negotiated via e-mail exclusively. Traveled 150 miles from out of state to buy both cars at Heritage. Customer service was great, attention to detail on service has been great. Pricing was ultra-competitive with other dealers in- and out-of-state. Cars have been trouble free so far (30k miles combined.)

John R.

23 de jul. de 2011

Had recent visit to Heritage for major repair, received excellent attention through out entire experience. Work was accomplished within promised time and my vehicle was cleaned and ready as expected. Have purchsed 3 VW's from this dealer and have always had very satisfactory experiences both in Sales and Service departments.

Chrisbrown1989

22 de jul. de 2011

Went to the VW dealership in Alpharetta. They were garbage. Walked into Heritage and they didn't waste my time. Went for a used car and drove off in a 2011. Great experience!

giri_malhotra

19 de jul. de 2011

Extremely great Customer service. Very friendly and dedicated sales persons. Gave the car at a good reasonable price. Has a good inventory. Got the car in my first visit with only 15 miles on it. Great Dealership.

go4screamo

17 de jul. de 2011

Heritage Volkswagen of South Atlanta provides great customer service. Quinton asked a lot of questions to determine my needs and recommended the perfect car for me. He was very knowledgeable about the products he sells and his friendly demeanor put me at ease. I will definitely recommend Quinton and this dealership to my friends and family.

Stephane

15 de jul. de 2011

I visited Heritage for my first official service appointment for my new 2011 EOS. A minor repair was needed and I was informed I would be without my car for a few days. I was put into a rental car for my convenience. My car was left at the dealership and I was contacted about the progress while it was there. On pickup my car had been cleaned and detailed just as if it had come off the show room floor. All repairs and maintenance were thoroughly explained. It's experiences like this that let me know I chose the right dealer for my purchase! Awesome customer service that continues after the sale!!!

rdrnr77

27 de jun. de 2011

I have been comparing a number of larger cars lately to trade up to. The VW TDI Sportwagon ended up on the short list. I was still conflicted between the VW and Toyota, with the Toyota having much better reliability past, but the VW having raving reviews on gas mileage and being fun to drive. Between the fact that the MSRP on the VW was almost $4k lower than the toyota, as well as the lifetime powertrain warranty and lifetime free oil changes that Heritage offers, I thought I could be persuaded to go VW. I visited the dealership on a Saturday to take a look at the car and test drive it. Sure enough, it was certainly a fun car to drive. I appreciated all the efforts that Billy went through to demo the car for me. I also appreciated the efforts that Ron made to make me feel welcome at the dealership.I returned to the dealership on Monday afternoon with my trade to see how the numbers worked out compared to deal toyota had already offered. I assumed it would be a quick trip, so I had no problem taking my 5 year old with me. Turns out that it takes almost 2 hours for them to offer me a thousand dollars less for my car than any other dealer I've been to while telling me that they have no room to sell their car below MSRP. Ironically, just a few minutes before this, I received an email quote from another Atlanta VW dealer quoting the same car (except it was an automatic instead of a manual) for $2500 less.I am certainly a fan of the free market system and feel that any dealer should be free to charge whatever they feel is right, just as the customers can choose to pay or take their business elsewhere. What upset me was that they had me sitting around the dealer for almost 2 hours with a hungry 5 year old son while they messed around and didn't even attempt to make me any kind of deal. I felt this showed a lack of respect for me and my time. I wish they had at least been busy, so I could give them a good excuse.

jeremy

10 de jun. de 2011

This dealership is very clean and the employees are knowledgable and friendly! I will definitely go back for service when it is time to service my car.

jcargile

2 de jun. de 2011

First off, let me say that I was once in the car sales business, and I wish the dealership I once worked for did business like Heritage Volkswagen. Everyone, from our salesman Billy, to sales manager Tim, to finance manager Todd, worked hard to get us into the used vehicle we wanted. They understood what we wanted and they made it happen. They let us drive the car for a few days while they worked out the details of the financing. The car needed new tires, and rather than slapping on a set they already had in stock they actually ordered the specific tires I wanted (Kuhmo Ecowings), in spite of the fact that it would take a couple of days to get them. In the meantime we were given a very nice loaner vehicle to drive. I can't say enough good things about the people here. I would DEFINITELY recommend Heritage Volkswagen to anyone looking for a used vehicle or a new VW. In fact I already have recommended them to several friends and co-workers. You just can't go wrong here.

marmourjr

1 de jun. de 2011

I came into the dealership only looking to see what can be done. They worked with me in terms of price and no hassle. In fact, my monthly payment goal with very very very little down payment was waaaay well met. I felt secure in what I brought walking out the dealership. I am considering purchasing another car from them. Thank you so much.

egilkvw

31 de may. de 2011

Great experience when I traded in a '99 Passat and purchased a '10 Passat in Sep 2010.Continued great experiences with Service when I bring Passat in for carefree maintenance.Dealership was responsive after I expressed interest in new '12 Passat TDI.

BSimmons2

27 de may. de 2011

The salesman was more than courteous and polite and professional. Everyone at the dealership that we camme in contact with were friendly and helpful. I would give our salesman a perfect "10". I would definitely recommend this salesman to friends who are interested in purchasing a new car.

gomez

24 de may. de 2011

Great car and great sales staff. Finance director could literally not give me change when I overpaid for my car. He simply wasted my time.

Lena Johsnon

13 de may. de 2011

My name is Lena Johnson. May 11,2011, I purchased a 2008 Volkswagon Jetta. I love it. The color,the mileage used on the car was good. The price was a great price for the vehicle;also every feature and luxury of the vehicle. Ms.Jeannette welcomed me as soon as I entered the dealership. Ms.Jeannette, Mr. Mitch, Mr.Todd, and Mitch's manager,(sorry I forgot his name) I have a card from everyone. Everyone really made me feel comfortable through the entire business process;it was a pleasure. Everyone including the associates that were not processing my deal were friendly and concerned about my visit that I were being helped and treated well. Mr. Mitch Sammans made sure that I was extremely happy with my new vehicle;as well as everyone that worked the auto deal. Mr.Sammans told me that he had my back and everyone please believe me he delivered with every intention he had in mind to make sure that I was very satisfied with my new car. Shortly after Mr.Todd told me the same; they both had my back. I am very happy and extremely satisfied with my Volkswagon Jetta. Mr. Mitch and Mr. Todd worked very hard for me. I do not have the best credit it is challenging and they took on the challenge and they ROCKED IT! I certainly recommend this car dealership to anyone looking for their first or next vehicle and meet great and outstanding people with professional services. Great Teamwork! Lena J

davidhingram

4 de may. de 2011

I have been well-treated at this dealership. All employees are friendly and helpful. They seem to want to do a great job and ensure the customer is happy. I also bought my VW GTI there and am very satisfied with this fun car. Service department seems to do a thorough job and the service is accomplished in a timely manner.

chriscallahan

30 de abr. de 2011

My wife started this whole process of buying a pre-owned car. I only came in to sign the papers but was thoroughly impressed with the no pressure atmosphere you get at most car dealerships. Our Salesman Mitch was extremely polite and willing to go all the extra things to make us feel comfortable. My wife was very apprehensive when starting the process but Mitch made her feel very at ease throughout the whole thing. Todd the finance director actually said this "Time to go to war" referring to the effort he was going to and did make when dealing with the lender. I would DEFINITELY recommend Heritage VW of Union City to anyone looking to buy a new or pre-owned car.

joechars

23 de abr. de 2011

Mitch I found out later was a new sales employee who has been with Heritage Volkswagen in Union City, GA for about 6 months. He was the most patient auto sales person with whom my wife and I have ever worked after trading many, many times over the years. He was knowledgable and willing to do what he needed to keep our business since we are repeat customers who took delivery of 5 new Jettas and Beetles just over 3 years ago and now trading each of them in for 2011 Jettas and looking at the 2012 Passat and Beetle for my wife. An additional important note - we did not contact anyone other than Heritage Volkswagen, and did not even consider another brand. Thanks to the sales team including a big thank you to Tim Lennox, the Sales Manager who assigned Mitch to work with us, but was always there if anything was needed or we had questions. Great experince and we will be back in the future due to Tim and his team.Thanks,Joe and Charlene Morris

1Zepaholic

19 de abr. de 2011

When I walked into the dealership I was really impressed with the cleanness. I had gone there to price a Jetta, before I knew it I was test driving one. Ron Douglas went over all the features with me. We then went to discuss the price, there was no haggling no let talk to my manager to make a sweet deal none of that (which was very refreshing). At the end I told him I wanted more time, he said fine. I went to three other VW dealers. One dealer would not even acknowledge my presence, the other two were like your run of the mill dealerships where it's you & the salesman against the his manager. So about a week later I called Ron & told him I would like to come talk to him again. When I got there he had the exact vehicle I had originally wanted! I drove that one, we agreed on a price. He sent it to get ready & I went talk with the finance manager Todd Towns. Honestly, I thought ok this will be the worst part (I have had bad experiences before buying previous vehicles). To my amazement it was a good experience.That afternoon I drove home in my new VW Jetta TDI.I have bought several vehicles in the past, this by far was my best experience dealing with a dealership!

dpgjkg72

29 de mar. de 2011

We have never been to a more accomodating dealership. All transactions were handled professionally with the utmost care taken to quality of service with a friendly attitude. They always have a "can do" approach to all inquiries. We would recommend this dealership to all family & friends looking for a pleasant rather than dreaded auto purchase experience.

caholder

21 de mar. de 2011

Initially we were quite impressed with this dealership. We were looking for a used car for our daughter at a reasonable price and found a pre-owned SUV that was exactly what we were looking for in our price range. We did not feel pressured and we were sure this was the car for us. We went in for financing, filled out the paperwork, and waited. We are self-employed, so we know this often causes problems when trying to get credit. We were told that we needed to bring in additional paperwork to ensure financing and we could bring that in the next day (we were in on a Saturday evening). We told the salesman we wanted the car and would return the following day. When we were leaving the lot, the finance manager stopped us in our car and told us he had sent our paperwork to a loan company but it would be Monday morning before he knew anything. I asked him if we needed to return with the additional paperwork and he said we could fax it if we wanted, that way he would have it if he needed it. He said he or the salesman would call us first thing Monday morning. We told him we did want the car, and he said he would take care of it. Come Monday morning, we did not hear from either man, so we called, and after paging the salesman twice, were told they had sold the car on Sunday to someone else. No one called us to let us know, while we were under the impression the car would be held for us, as we told both men we wanted the car. I feel we were not dealt with honestly at all. I'm not sure if our financing did not go through and they didn't want to tell us, or if they just did not want to do business with us. I will never go back here and will tell everyone I know how we were treated --with no respect and no honesty. I am sorry we did not get this car--but we will have to shop elsewhere to get what we need. I would not go here to get a new or used car.

cdye

11 de mar. de 2011

have not purchased a VW however my husband and I came into the dealership to "LOOK" I am on a new budget and a new car is not included in the budget right now but I can say I did not feel hounded, nor was I made to feel like I was wasting his time. WHEN i am ready to purchase It will be a VW from Heritage from Ron. "Heritage how car buying should be even if your just looking"

rwhairst

1 de mar. de 2011

The personnel at Heritage, specifically Todd Towns and Tim Lenox were exceptional. From the moment I walked into the dealership I was given a warm welcome. They listened carefully to my needs and found a vehicle that was suitable at the correct price point. The time spent with Todd Towns reviewing the financing was both professional and informative. At no time did I feel that I was being forced to make a decision. Thank you Heritage for an oustanding experience.

burden

14 de feb. de 2011

Everybody is friendly and concerned. Bryant takes care of my car every visit. He can always answer any question or concern that I might have.Scott gave me a courteous ride to and from home. He was made not having my car, seem less like an inconvienence.

Bob Wescott

11 de feb. de 2011

Fast courteous service. I go a few extra miles because I trust the evaluation and work.Attitude is professional from the minute you arrive and all work is performed in a professional manner.Sufficient staff staff, comfortable waiting area and a clean car is ready for you.

pamelagjohnson

10 de feb. de 2011

Bradley fit me into their service schedule at my convenience. And Mark Staebler is an expert mechanic. I followed him to Heritage Volkswagen of South Atlanta because I trust him and value his opinion and expertise. They explained all the work before it was performed and gave me options and explanations. Trust is the reason I'll keep going back.

1320Exotic

10 de feb. de 2011

Outstanding service department, super friendly staff, sales department very informative and friendly, parts department competitive and friendly, overall experience is outstanding and I would recommend everyone to visit this dealership for all needs. My service advisor Brian is outstanding, informative and friendly.

stephaniechipman

1 de feb. de 2011

Jeanette was the fist salesperson that really showed us respect from the moment we walked in. Jeanette and Tod both worked as a team to figure out what was best for my husband and I when it came to a new vehicle. I have never had such great service from any other care dealership as I have had with them. I could not be more happy with this experience, we did have to wait longer than normal but hey we came in on a sunday (great weather) and they were short staffed. Best car buying experience ever!!!!!!!!!

dharnold46

31 de ene. de 2011

This should sum up my experance with my sales person and the managerment at the Union City Volkswagen dealership. Before I came to this dealership I would a very loyal Cheverlot person, but as I spent time with my very knowledgeable salesperson we were sold,he was'nt pushie and he listened to what we wanted,we were very impressed with his professionalism and knowledge of the vehicle it was almost like he design or made this car,something no Chevy salesperson had ever did. Everything after this was just smoove as silk,financing to meeting all persons involved it was a plus,we will highly refer Mitch & Todd to everyone that we know that is about to buy a new or used car.Oh!!! And Chevy is second on my list now,VW our #1 now. Thank You Guys God Bless you David H. & Sharon A. Arnold

cbrittian

26 de ene. de 2011

This is our second vehicle purchase from Heritage VW. The sales team are more than helpful, competent, and friendly. Tim Lenox listened to our needs and found the right car for us! We are very excited about our 2011 Tiguan. I highly recommend Heritage as well as Tim Lenox to anyone who is looking to purchase a quality vehicle from a team of true professionals.

ekneisel

26 de ene. de 2011

First contacted the dealer through the internet; received a prompt response and visited the showroom two days later; met with Jeanette Johnson, test drove two Touaregs-- gasoline and TDI Sport-- and bought the TDI (using a USAA intenet price certificate). Ms. Johnson was very pleasant, knowlegeable and cooperative, including arranging to have our trade in vehicle promptly appraised. Using the USAA certificate and a very good trade in appraisal, we agreed to a fair price and picked up the car the next day. The "extras" provided by Heritage, such as extended, unlimited powertrain warranty, airport pick up and drop off of vehcle for scheduled maintenance work, 12 month "appearance" (dent repair) protection and related made this very pleasant buying experience. I look forward to future dealings with Heritage.

tlenayebi

24 de ene. de 2011

I appreciate and am very thankful for Mitch, Joe and Todd and their thoughtfulness, attention to detail and for being so thorough. I will be telling all of my friends about this dealershp. I also appreciated Mitch who took time to help me to learn all the features of the car and helped to set my telephone system.

jgilow

12 de ene. de 2011

This was my first experience purchasing a new Volkswagen and also my first experience at Heritage Volkswagen. Were greeted promptly the minute we entered the showroom and paired with one of the best sales consultants that we have every dealt with and he is so personable. His name is Ron Douglas, and his knowledge of the Jetta that we leased was extremely beneficial. We had a dollar amount in mind that we did not want to go over as far as our monthly payments were concerned and he worked very hard to accommodate our wishes. We left the dealership with a beautiful 2011 VW Jetta that I am enjoying immensely. I would recommend to anyone that is looking to purchase a Volkswagen in the near future...go and see Ron Douglas at Heritage Volkswagen. He is AWESOME along with the rest of the staff. We will definitley be faithful Heritage customers as long as they continue on their current path of excellent customer service.

bbridges

12 de ene. de 2011

Tim Lenox and Heritage Volkswagen of South Atlanta were a true PLEASURE to work with. This was not the first VW dealer we visited in our quest for a new Jetta TDI, but the experience here was unparalleled. We presented Tim with a challenging trade situation, and he rose to the occasion with complete determination that he could make the deal work...and he SUCCEEDED!Without hesitation we would recommend this dealer, and especially TIM LENOX, to anyone in the market for a VW.

Becky Murray

8 de ene. de 2011

Our family has now purchased 12 vehicles from this dealership and with each one we have continued to be very satisfied with the staff and the level of service that they provide. It is because of Ahmr, Robert, Tim, Bill and Bryant that VW will always be our first choice when selecting a new or used car. Ahmr sold us our first VW new beetle in 2000 and a great dealer relation began then. When it came time for our son and daughter to buy a new car we again chose Heritage of South Atlanta to purchase vehicles for both of them. When the dealership moved to Union City from their previous location in Morrow this meant a longer drive to visit the dealership. We have found that the mileage does not matter when you know that you will receive the best possible service available. The staff has always gone out of their way to ensure that our concerns and the care of our VW's were met. In this economy decisions on vehicle purchases become more critical but with VW and with Heritage of South Atlanta that decision has a always been an easy one as well as the right one. We look forward to a continued relation with Heritage of South Atlanta and with the staff as well as with VW. As my husband and I have long said "You cannot beat the German engineering and quality of product" The same holds true for the team at Heritage of South Atlanta.

dwilcox74

2 de ene. de 2011

I had a great experience with our car shopping trip to Heritage. Rondell Douglas was training a new person at the time and as a teacher I was happy to be a part of that experience. Our first day shopping was a great experience, we did not buy the first day and NEVER felt pressure to do so. We returned the next day, felt VERY welcome and actually purchased 2 cars. The financing was something that we could not pass up! We are very pleased with our family of Volkswagens (we now own 3).

capitam's mom

29 de dic. de 2010

Introduced to this dealership by my daughter, and the experience was very personal and wonderful. They really treat each person like they are someone special. Everyone at the dealership was A+. I would definitely consider this dealership again, even with the drive involved to get there (TN to GA) and my daughter drives from MS to GA)

capitam

29 de dic. de 2010

My visit to this dealership, again was very fulfilling. I have been involved in 5 (6) purchases from here since 03. Amr has gone from salesperson to Mgr, and he is still the knowledgeable go getter I remember from way back then! Tim has been my guy for the last 3 sales, and he is awesome too. These guys (Robert too) always treat me with friendly smiles, no matter how long it's been since my last visit. This dealership really knows how to take care of its customers!

qrfambro

28 de dic. de 2010

The Heritage Volkswagen Staff was very warm and receptive. The sales person that assisted me was very knowlegable and friendly. It was like we had known each other for years. Heritage Volkswagen offered me the best price, financing and pre-certified product.

julietracy

8 de dic. de 2010

I went in to purchase 2 used vehicles for myself and my 18 year old daughter. Tim Lenox (sales manager) had a welcoming, easy demeanor that immediately put us at ease. With a sense of humor and a professional, no-nonsense approach, he located the cars we were looking for and our experience turned out to be the easiest I have ever had. I wasn't held captive like I usually am and was treated with respect for my time, something I have never felt in the past when purchasing a new or used vehicle.Todd Towns, the business manager, handled the financing portion of our purchase in a positive, knowledgable manner, explained everything directly and honestly and again, put us at ease as soon as we met.My purchase was so untypical of a car buying experience. No pressure, just good honest business people. My kind of folks. I recommend them highly.

bryanb

1 de dic. de 2010

The whole experiance was great. I contacted Mr. Douglas a few days before we came to the dealership, he was very professional and knowlegable about the product I was interested in. I was also pleased with the fact that we were not hounded by him in the days to follow. When we arrived at the dealership a few days later everyone was very professional and helpful. Basically the whole sales deal was very easy and not drawn out. We will definetly be returning in the future to purchase another car from Mr.Douglas and will not hesitate to recommend anyone to your dealership.

pcaldwell

1 de dic. de 2010

My experience was so good that I after purchasing my car, I went back 3 days later and purchased another car. That should say it all! I enjoy their straight shooting approach to selling and our Sales Rep. Mike P., really knew his cars and could answer all of our questions.

Stephane

14 de nov. de 2010

WOW, Where do I start???Okay, my VW Customer relationship began with Heritage about two years ago when I wandered in to check out one of the new additions to the VW family, the EOS. Unlike most other dealerships, I was able to browse the lot, come inside and decompress before being asked how can I be assisted. Ron Douglas greeted my husband and I and listened to all the details of what I was looking for. I explained that I was just looking, but would like to see what was available and what was coming out (it was the end of the year). We zoomed in on one, checked out all the goodies and took a look at some numbers to see if we were ready to take the new car plunge. The last time I bought a new car was May 12, 1998, a then brand new VW Cabrio. So I needed to be updated on all the bells and whistles and the "slight" increase in price. We sat around a table and crunched some numbers, but I just wasn't ready to commit. No problem, no hard feelings, Ron said he would be happy to assist us when we were ready to make it happen.Fast forward two years later. The previously mentioned 98 VW Cabrio asked to be retired to the garage so it was time to get a new "Roadrunner". I knew exactly where to go. I drove my Baby (the Cabrio) to the dealership, walked into the lobby and around the corner walked Ron and yes he actually remembered me! I told him I was getting close to having to make a decision on a new car. We walked the lot. His first question was whether or not I was trading in. I said no and we moved on. This was rare. Other dealerships will hound you to death to pay pennies on the dollar for a trade, but he knew how much my Cabrio meant to me. Then I found the EOS that had my name all over it. I did not even need to test drive it, I knew she was mine. Ron did insist we take a quick drive with the top down with him as my chauffeur, I will admit I am glad I did (when would I ever be in the passengers side of my new car again). I think I enjoyed the test drive better than if I had driven. We walked inside, Ron brought me a bottle of water and there I sat (this time my Hubby tuned in from Kuwait via cellphone). Ron worked the numbers and they crunched my way!!! To make it even better all the paperwork was in order before I signed the deal and every simple detail was reviewed (Thanks Todd). It was time to take my BabIES home. I drove myself so Ron coordinated everything for me to get my Cabrio and my new EOS home. I truly could not have asked for better customer service....Now that's awesome!!! Two years worth of effort to let me know that EVERY customer that comes to Heritage is valued!!!

gabe0630

8 de nov. de 2010

Volkswagens reputation speaks for itself, however the treatment we recieved at this dealer was by far the best I have ever experienced. They have an excellent and user friendly store, the people there were very open, respectful and accomodating. I was especially impressed with the sales man. Mr. Wright was there with all the right answers delivered in a professional manner. They are are pleasure to do business with .

Steenrodb

8 de nov. de 2010

Ron Douglass and the rest of the staff helped me with a smooth used car transaction. Ron was very professional and personable and followed through on everything he promised. I had been to at least 5 dealerships before meeting Ron and Heritage VW provided the best deal without playing games. Next time I am looking for a car, I will come to Ron first.

esirot

6 de nov. de 2010

I had a great experience buying my last Jetta at heritage. Buying a new car can be stressful but Jeannette my salesperson, made the experience an enjoyable one from beginning end. I never felt rushed or pushed to make a decision over the 3 days it took me to choose the car. She kindly answered all of my questions and found a car to be delivered overnight for me to test drive. She even gave me a ride to the rental place to drop my rental before I took ownership of my car. When I hesitated on the TDI model she listened and carefully advised me that it would fit my needs really well since I drive long distances. I am very happy with the MPG. Great job Heritage, keep up caring for your customers, and Jeannette, you are the best!

JWR 1943

6 de nov. de 2010

Since we have been VW owners, my wife and I decided to visit Heritage of South Atlantato look at new vehicles. We are retired and most likely this will be our last car. Seems funny that our first car was a VW and most likely our last. Your Mr. Ron Douglaswas kind enough to assist us. He is, indeed, a credit to your organization. Friendlyand courteous. Product knowledge was excellent. I was most impressed by his follow-up. While we didn't buy as we will probably wait until after the 1st of the year, somesales people would have stopped the process after we walked out of the show room. Hethanked us for the visit and interest. All aspects of Heritage were reviewed. He also took us to the service department. This is an important part of why I would chooseone dealer over another. Overall this was the start of a good buying experience. Any place I can get a banana or a cookie while I wait for service has to be good.Mr. Ron Douglas is a credit to your organization. No doubt I will be back after Jan 1st. We very much like the Tiguan as its the perfect size at this time in our lives.

Vaguilar0

5 de nov. de 2010

My family and me were received at VW by Upon arriving at VW Ron Douglas who show us the Routan that we ask for he is really service oriented and also he is in very friendly and professional. I ask Ron to let my wife drive the routan and I instantly se fell in love with the car and also my dougthers. He explain us all the car characteristics and when we ask for financing they brougth us 3 options allways honest and transparent. That day we return to home with a new Routan and as a plus with a full tank of gas. Great team and great service. Our credit was approved on less than 30 mins. Tim Lenox and Ron Dounglas rally take care of us and our car nescecities. And I never felt any kind of presure to by a car that is not common on car dealers, but Ron made the experience painless. I would recommend Ron to whomever is wanting a car. You will not be disappointed.

mamajo1826

5 de nov. de 2010

Upon arriving at VW we were approached by Ron Douglas in and very friendly but professional manner. Ron let me drive the tiguan and I instantly fell in love with it. When I brought my husband back to see the car Ron was very informed on the automobile and really impressed my husband ( not an easy thing to do ). When after visiting 12 other car dealers all around Atlanta, we came back to the dealership that was our first choice. After giving Ron the very top price we could pay, Ron went to work to find us a car. Believe it or not, Ron found me the Routan ( van ) for a great price that had all the bells and whisles that we wanted. We have now had our Van for 2 days and we keep fighting over who's going to drive it. We love our car, but Ron made the experience painless. I would recommend Ron to whomever is wanting a car. You will not be disappointed.

gaye

5 de nov. de 2010

My experience with Heritage VW was wonderful and the sales representative was fantastic. Ask for Tim Lenox! This was my second purchase from Heritage VW in Union city and both cars were VW Beetles. The staff is really fantastic from the Head of the Sales Force to the maintenance personnel. Thanks so much for a great experience...i will be back!

markh7375

5 de nov. de 2010

I have been shopping for a vehicle for about a year and visited Heritage Volkswagen several times; each time it was about educating me of new models. The conversation stemmed around what I wanted in a vehicle, not what was in the parking lot and available. I never felt pushed into making a decision or obligated to make the next step of purchasing.My wife and I drove again to see Ron and decided to purchase; we traded in both vehicles for two new vehicles and reduced out monthly payments. The new cars were what we had been looking for and just needed to wait for the right time, price, and sales person. I will be back to purchase a vehicle for my son when he is ready and I know the person that will be selling him a safe reliable vehicle and his name is Ron Douglas.I tried to go to other places and did not like the shell games or let me speak with my manager and I did not receive that at Heritage Volkswagens; I received respect and honest opinions based on my needs and best interests. I would have to say that Heritage Volkswagens does not really have sales personal; they have automobile educators that provide a customer service unlike any that I have seen in many years.If you in the market for a safe reliable vehicle and needs an honest opinion got to Heritage Volkswagen and tell them that Mark Hannah says hi.

rsigler

5 de nov. de 2010

Ron Douglas was extremely professional, proficient, and friendly. Ron and his team made my new car buying experience easy and quick with very little stress or frustration. I can easily say this was my best new car buying experience.Ron was able to communicate with me via email and text messaging which help to provide a quick and accurate reply to my question.

drmwndr3

7 de may. de 2010

This was the best car buying experience ever! Heritage Volkswagen has changed our view about car dealerships and purchasing a vehicle. My husband and I were not hounded, pressured, or swarmed down upon when we arrived. Mike Poling was the one who helped us with our new 2010 Jetta TDI purchase. We had origionally considered purchasing a "certified" used car when we visited after hours, but after a test drive in a new one we were hooked! Mike was extremely down to earth, knowledgeable, friendly, and did not hound or coerce us at any time. He offered us the best price and even offered to match any lower price we might find after our purchase. I heard a lot about Volkswagens in general and how going to one of their dealerships was a "real experience". This was hands down, the most enjoyable purchase due to the wonderful employees at Heritage. We have told all our friends and family who are "WOWed" with our car about Heritage and Mike. Thanks for making it such a personal esperience!

fpreslar

6 de may. de 2010

Highly Recommended Dealer and Salesman! As a first time car buyer I was skeptical and weary of buying a car on my own. I had done my homework and researched the 2010 Jetta TDI as well as dealers in the Atlanta area. After visiting another VW dealer and leaving somewhat humiliated I became quickly discouraged. I called Heritage to speak with a salesperson and was connected to Mike. I immediately felt a sense of relief by his understanding when I explained my situation. I needed a vehicle sooner rather than later as I was being relocated with my job but was only down for the week, only to go back to NYC for 3 weeks in order to return permanently by the end of the month. I knew I needed to not only find a car but figure out a financing option that I felt comfortable with as well. I stopped in the next day after work to test drive one of the available TDI's. I ended up signing the papers that night because of his willingness to work with me as well as the all the accommodations that he was able to make for me. Thanks to Mikes understanding, knowledge and efforts (that in my opinion were above and beyond) I am now the proud owner of a 2010 Jetta TDI. I couldn't be happier about my decision and can't wait to "break it in." (it only has 18 miles on it...9 of which I put on during the test drive.) I would feel comfortable in recommending him as well as the dealership to anyone interested in buying a VW. While I won't be needing another car for quite sometime hopefully the next time I do need to buy a car I get the chance to work with him. If you need a car and want a salesman that feels like you're interacting/dealing with a real person (instead of pushy and arrogant)call Mike.

Charles Rutt

4 de may. de 2010

Great dealership to buy a new car. Salesperson Mike Poling was very good to deal with on buying the car. Mike made sure that the model, color and features were the ones that we wanted. No pressure buying. Asked for the best price and that is what he came back with. I would buy another car from this dealership and from Mike.

barbenton

30 de abr. de 2010

CLEAN AND FRIENDLY, GREAT PRODUCT. I GREW UP WITH BEETLES IN THE 60'S AND 70'S. I ALWAYS WANTED ONE BUT MY MOTHER SAID NO. SO I GREW UP HAD CHILDREN AND DID NOT BUY ONE BECAUSE I WANTED CHILDREN AND NEW I WOULD NOT HAVE ENOUGH ROOM. BUT I NEW SOMEDAY I WOULD BUY A VW BUG. WELL MY CHILDREN GRE UP AND I BOUGHT MY FIRST BUG IN 2007, TRADED IT IN BECAUSE OF MY GRANDCHILDREN. THEY (3 GIRLS) WOULD BE STAYING WITH ME FOR 8 MONTHS OR LONGER. SO I BOUGHT A 2010 GOLF, DIDN'T LIKE IT BUT I HAD THE ROOM I NEEDED. THEN THE GIRLS WENT HOME AND I MISSED MY BUG. SO I HAVE A NEW 2010 FINAL ADDITION AND IT IS GOING TO STAY WITH ME!!

rolandkendall

27 de abr. de 2010

Sales Person (Rick) was not over bearing and quickly supplied all information. Test drive was very good. I purchased a used BMW X5 (2001) that was in excellent shape. If Rick did not have an answer for something ( which was rare ) he quickly got the "right" information. He did not try to "snow" a person. I would deal with him again.

08gti

20 de abr. de 2010

Everyone at Heritage VW was extremely nice. Never felt pressured to buy, or to hurry the decision. They went out of their way to make sure my wife and I were comfortable while we waited. They were reasonable in all the negotiations, and even beat what CarMax had offered us on the trade-in. They made the process of buying a car as painless as it could be! Great job guys!

gagirl63

19 de abr. de 2010

I inquired about a car online and right away Mike emailed me about the car and I called and we talked about it and set up an appointment. He was super nice, easy to talk to and very courteous and friendly. I would definitely buy another car from Heritage Volkswagen. Tina

bappel24

31 de mar. de 2010

I searched long and hard for a 2006 or newer Passat with stick shift, sunroof and alloy wheels. I found the car at this dealership online after over a year of searching. I was able to complete the transaction over the phone and over the computer without ever seeing the car in person. The dealership made me feel very comfortable with purchasing the car sight unseen. They even offer a 72 hour guarantee in case you don't like the car after you take delivery. That is hard to find at any dealership. I had put a hold on the car that allowed me to take two weeks to make a final decision and get the paperwork started. Even though that time had run out before the transaction was complete they kept the car from being sold to keep me happy. Once I was ready to pick up the car I flew to Atlanta and Ron, a member of their team, picked me up at the airport and brought me to the dealership. The whole team was very nice and since all the paperwork had already been completed I was in and out with no troubles. I've had the car for a little over a month now and we love it. It was exactly what we wanted and we are very happy that we didn't have to settle for any of the features. After the purchase was complete the dealership handled registering the car for us, which was nice because the tags came straight to the house instead of having to go deal with the DMV. I would definitely buy from Heritage again. They go out of their way to resolve any issues and get you the car you want. I gave them 5's across the board for ratings because I dealt with a lot of dealerships in my search and not only did they have the car that I wanted, they had the service that I wanted. Thanks Heritage!

6262bw

23 de mar. de 2010

I have purchased five VWs over the past four years and have had only positive experiences at Heritage. The sales staff (Robert McNeil) and the service staff are the reason that I keep coming back. It is obvious that the owners and managers place a high emphasis on customer care...Lionel and his co-workers bring great skills and care to the job. I would support this dealership even if I didn't like the cars. I can rest knowing that my family members are driving cars that are well-maintained by great people....I will continue supporting Heritage as long as they have people of quality working for the dealership.

krisko

20 de mar. de 2010

I've dealt with Heritage in Union City for the last 3 years for parts and service for my Passat. Recently my passat had some serious engine issues after the warranty just expired and the service department at Heritage was able to get VW to cover most of it. This was only 2 weeks ago and it got me thinking about a new VW again so I went in to see Rick Van Doren about a 2010 GTI. I got a fair appraisal of my trade in and I was able to get the GTI I was looking for. Rick knows these cars inside and out and made the process quick and painless. Chris Hatzo in parts has been great over the years and Brad in service really helped me out when I needed it. There's no reason to go anywhere else for new VWs, parts, or service. Heritage is the best!

aerie1225

18 de mar. de 2010

We were dealing with another dealership that was not very helpful before we came to Heritage Volkswagen. Mike really helped me find exactly what I wanted. He was very eager to sell us a car unlike the first place we went to. He has a great attitude and is very friendly. They made the process very fast and even delivered the new car to my house the next morning. I was very happy with the service I received and I love my new VW Bettle.

andreasgehde

12 de mar. de 2010

Mike did a great job hunting down the car I specified. Ironically enough I test drove the 2010 VW Golf which I got from Mike at another dealership, but they wanted more for it. Same car, same vin number, and Mike gave the better deal. The service was outstanding. Mike, thanks for getting me the same car I test drove somewhere else, for it was cheaper than what they offered it to me for. I am more than pleased with my purchase.

katiarice

11 de mar. de 2010

I usually hate the car buying process. It requires so much time and enery. Well, when my vehicle died on me, I had no choice but to find a replacement. I found Volkswagen of South Atlanta online and decided to give them a try. My sales associate, Maurice Shelton was absolutely wonderful. He made my car buying exprience totally painless. He was very knowledgable about the vehicles and was willing to answer all of my questions (no matter how many times I asked them). He was completely honest with me about everything. I felt as if he was a friend rather than a sales consultant. I was so impressed by his professionalism that I wanted to give him the recognition that he deserves.I would definetly recommend this dealership to my friends. If I ever need another vehicle, then Volkswagen of South Atlanta will be my choice. I look forward to working with them in the future.

sancibar.yeager

9 de mar. de 2010

I was interested in the new jetta Sportwagen TDI. Mike was very knowledgeable about all aspects of the car (and believe me it has a lot of features). He walked my wife and I through the sale with no pain at all, it was seamless and stress free. We came in on a Saturday and drove the TDI as well as the CC (worth a look in it's own right). We made a fair offer, filled out a quick credit app, and got a better rate than was available through our Credit Union. Took a day to mull it over, called Mike and sealed the deal. A 1/2 hour back at the dealership to sign papers and off I drove in my new JSW. The car was spotless and ready to go.Copared to my last new car purchase (which was pretty much an all day ordeal), this was actually a pleasure. And, bottom line, I got the car I wanted at a very fair price.

jrussomsr

4 de mar. de 2010

We have purchased 3 new V.W.'s from Heritage over the last 9 years and have received the most courteous and professional care that one could ask. Mr. Van Doren handled the sales on each of the vehicles purchased and, I can say without any hesitation that he is one of the most knowledgeable, proficient, and, helpful automobile salespersons I have ever dealt with.The "after purchase" service department has been equally satisfactory and professional in every way. I would not hesitate to recommend this dealership to anyone contemplating the purchase of a new or used VW automobile.John Russom Sr., Fayetteville, Georgia.

ahalligan

3 de mar. de 2010

Mr. Poling did a great job and made the stress of car buying a lot easier. I would do business with him any time a new car is needed. The over all experience at this dealer was great everyone involved with the sale were very nice and knowledgeable.

Buckeye01

1 de mar. de 2010

I visited Heritage Union City after having been to most of the other Atlanta-area VW dealers. Selection and pricing was similar at each, but our sales person was extremely knowledgeable of the vehicle we were interested in, both about the model itself and the particular car we looked at. I learned more in an hour about this model than I had from numerous other sales reps. Other than the initial visit, the bulk of our communications occurred via email going forward and when we arrived for the final purchase, our car was ready for us. They did everything that they promised.

dmurray17

1 de mar. de 2010

We purchased a 2007 Volkswagen Eos. It is a great car and we love it! Mike Poling and his manager were a pleasure to work with. We had talked with Mike several times before we ever got to the dealership, and he was very helpful over the phone. Everyone was very helpful and we were never pressured into buying anything we didnt want. They never gave us the run around and we were in and out in no time and still had plenty of time to enjoy the rest of our Saturday. This is the 6th car our family has bought from Union City Volkswagen! We will defiantely be returning and will refer anyone we know to this this dealership. GREAT EXPERIENCE!

Bety

25 de feb. de 2010

I was not sure what car to buy, I kept going back and fourth in between two other dealerships. And everyone at volkswagen were very patient with me. They did not push anything on me, in fact they gave me a great deal on my Golf! Mike Poling my salesman was very nice the entire time.

majb

24 de feb. de 2010

Bought a New Bettle from Heritage VW for my daughter four years ago and have never been happier. Rick calls periodically to check on our satisfaction with the car, and the service department has always performed prompt and thorough service. I highly recommend Heritage VW to anyone!

philipm785

24 de feb. de 2010

I initially came to look at a 2007 Jetta. Heritage offered a fair trade on my old caar and I got as far as purchasing the vehicle before some misunderstandings came to light regarding specific features. These problems were regrettable, but Mike and his manager were helpful and professional in offering several satisfactory ways to resolve the situation. At no time was I pressured to accept an unsatisfactory situation. Ultimately, we swapped the vehicle for a 2007 GTI with which I'm generally happy. Problems are just a part of life, so it's good to know that this dealer will work in good faith to resolve things constructively. I left satisfied.I have a couple of minor warranty issues to bring up at the next service so I'll come back and update this review at that time.

ashleycpainter

24 de feb. de 2010

Upon entering the dealership, Mike instantly approached my boyfriend and myself asking if we needed any help. He was extremely friendly and once we mentioned the Jetta as an option, he quickly introduced us to the Wolfsburg edition. I instantly fell in love with the car and was informed that Wolfsburgs do not last long. Mike was extremely friendly and helpful - with any information he was unsure of he quickly asked the necessary people.

jsu8218k

23 de feb. de 2010

I appreciated how Mike was the only sales associate that greeted me before I actually made it inside the door, sometimes dealers and sales associates discriminate, I just want to say thanks! Also, I would like to add that Bryant in the service department was the best in helping me solve some issues with my newly purchased pre-owned vw jetta.

Mesha26

23 de feb. de 2010

Great follow up from both Maurice and Alfonzo. Outstanding service when bringing my car to be serviced. The service department is also always very prompt and friendly during every visit. Alfonzo also assisted my family with our previous vw and we returned to him for our third vw. We have been vw customers for the past ten years.

jefers0n

23 de feb. de 2010

Great service from the second I walked in. They were very accommodating to the fact that I was purchasing from over 75 miles away from where I live and that my previous car had broken down (so I had been renting). Not only did their sales associate (Maurice S.) personally come to where I live to pick me up, they also provided me with a loaner until they secured my car.Other dealerships seemed inflexible when it came to negotiation and seemed to just brush me off with the "I have other customers waiting" attitude. These guys were very patient with me however.The employees I talked with were very friendly and even after we closed the deal are still very accessible for any questions I have.

Lindsey10k

23 de feb. de 2010

We purchased a 2010 VW Tiguan. What a no pressure buying experience this was. Our sales Associate Mike Poling was great. He was very low pressure and patient with us. He allowed us to take our time and look and look and look. He allowed us private time to discuss options by our self. When he got tied up with another customer he made sure we were taken care of by another sales associate, Ron Douglas who was just as patient. Both of these guys were very knowledgable of their vehicles and answered our questions with ease. Both Mr. Poling and Mr. Douglas had such warm and friendly personalities. The General Manager also took the time to come out and introduce himself to us as though we were the only customers in the building (this was before we had even made up our mind to purchase a new vehicle). The gentleman in the finance department was also "on spot". He was very thourough and keep things moving right along for us so we were not there for hours completing paper work. I must also say that the service department is great as well. We actually brought our VW bug in to have a head light replaced and they had us out of there in under 30 min....wow what service. I would definately recommend this dealership to friends and family....

kreeper_b

22 de feb. de 2009

am writing this review on heritage volkswagon so that maybe i can prevent someone from trusting the high pressure sales staffs promises and suger coated lies about their vehicles condition and inspection checks they CLAIM to do on their used cars like i did.I bought a 2002 vw bug from this dealership abour 4 months ago.Before coming to the dealer i was told this car was in perfect condition and he looked over it himself and it was just like new. I told the salesman on the phone i was driving 2 hours so please make sure to tell me any defects before i leave he replied theres not a scratch on it.when i arrived at the dealership i test drove the car and the sales person explained everything about the car and features that i wasnt aware of. Almost everything he told me about the car i later found was completely false even the simple sound options i ask about he answered with whatever he thought i wanted to hear.(the salesman had no knowledge of the vehicle he was selling whatsoever). after the drive i noticed oil leaking under the car the salesman tried to tell me that was from the last oil change still dripping from a little over spill.then i was looking at the front bumper and grille and i noticed it was busted and hanging down. i touched it and the whole bumper fell off. salesman said oh i didnt see that! The passenger mirror was also busted out along with the front fog light. and the front bumpers paint was badly chiped and there were around 12 dents on the car total.So after they checked the oil leaking they said it was just the oil filter loose (total lie) so i asked if they were going to fix the bumper laying on the ground and they advised me they would for $700 so i said ok well just give me some zip ties and ill try to hang it back up. the sales guy watched me on the ground fixing it i asked him for help and he advised me he had brand new pants on. i then asked if he could get me a knife he said be right back. i layed on the ground waiting 20min he wasnt back so i went to get it myself and he was with other co-workers smoking and laughing. I had already paid for the car or i would have never bought it.Last but not least the car had the air bag light on so they said they would check it out. They told me it was the seatbelt sensor and the air bag was working just fine. I ask them if they were sure because if the airbag wasnbt working i need to get it fixed. they told me they checked everything with computer inspections and they checked the air bag and it was fine the seat belt sensor was just not reading.Ok now 4 months later it cost me $900 for the front bumper. $50 for the mirror. $140 for striped out oil drain plug. $1400 for the new air bag. and they also messed up all of the paper work that by the way they charged $1200 to do and i ended up doing it myself.So there was no mistake here the sales person lied to me about the condition of the car. and he lied to me about all of the problems with the car that he knew was a lie just to get the sale. i hope this keeps someone else from getting lied to like i did.** DO NOT TRUST THEM **

Jon_Ratliff

10 de ene. de 2009

I was terribly disappointed with this dealership. I would NOT recommend Heritage Volkswagen to ANYONE.I found a used vehicle on Autotrader.com, and came in to see the vehicle. After driving 30 miles to the dealership, and test driving the truck, we discussed the price of the vehicle.The price advertised was 9,800. I was happy with that price, but the sales manager presented me with a price of 11,300. I told my sales person (who was friendly, but unprofessional, using obscene language) about the difference in price, and he said he would work on it. The sales manager printed me out an autotrader.com page of the vehicle, stating the price he wanted. The sales manager "put a negotiating call into the owner" and came down to 10,800. After refusing to work with me any farther, I was pressured into "signing off" on the price, by initialing next to it. I still was uncomfortable about this, so I walked out, and went back home to check my own page.With my printed page of the 9,800, I called the salesman, and he talked me into coming back to the dealership. I was getting outside financing from my personal bank for a better rate, and told my bank manager about it, and she said she would try to take care of it. On return to the dealership, the finance manager was EXTREMELY rude and cocky to me, down talking me about how "signed off on the price." I even went as far as threatening legal action through a lawyer, and he blew that off with a quick laugh. He also refused to drop a single bit of the SIX-HUNDRED DOLLAR dealership fee, on top of the fee to register the vehicle. My final price came up to 11,800, for a vehicle that was advertised for 9,800.After all of this, I was again disappointed from this dealership. The registration for my vehicle was never filed, until I called about it, days before the expiration of my temporary tag. Since she was not going to be able to register it in time, she sent me a new date for my tag. After nearly a month and a half, I was finally able to register my vehicle.I would NEVER recommend this dealership to anyone, and would advise anyone considering a purchase from this dealership to avoid at all costs. Get your vehicle somewhere else.

unhappyvwowner

11 de ene. de 2007

I returned there for a warranty repair of the rear doors window seals and they scratched one door and some how totaly gotten the other door compleatly out of alinement the door was sticking out a good 1/2 inch at the top. I returned it and they adjusted it only to make things worse by adjusting in the top and now the bottom was out 1/2 inch and then adjusted the front door trying to match up to the rear, now both doors are out and none of the boby lines match up. The car now looks as if it has been wrecked and very poorly reassembled. another return only more disapointment. Doors are still out, other door still scratched. They offered a replacement car, at a cost of an extra $7000.00 cost to me. The car is a new Jetta 2006 TDI. Purchased in August 2006 problem with seals were noted with in a couple of weeks and took untill December 22, to arive for the repair and all the problems began. They messed it up and I get to pay for it!!! Very Unhappy Volkswagon, Not for long Owner. My and my last.