Unhappy customer

11 de abr. de 2016

Ordered an XC90 back in Nov 2015. Was called March 20th and told our car was in. We set up an appointment to pick up the car on Tuesday the 22nd. We were called on Tuesday and told that they "couldn't find our car." However, we still went in and did all the paperwork. Found out when we got home that we hadn't been credited our $1000 down payment. This was quickly resolved the next day. Long story short we finally got an XC90 on Sat the 26th. However, the dealership had not had time to put on the sealant that we had ordered and paid for. Plus, the car was delivered with 2 rock chips in the front window. One of these rock chips has now grown to a 3 inch crack. The car we got has more options than what we had ordered and it came from Seattle. Hmmmm something fishy going on here. We told the salesman on the 26th when the car was delivered that we would like the appointment for the sealant and the new front windshield to be done on the same day, preferably Fri Apr 1st or Fri Apr 8th. It is now Mon Apr 11th--no sealant, no front window, not even an appointment scheduled. We have called the dealership several times. They are always friendly on the phone and promise to get back to us. Well they don't. They have great "talk" at the dealership, but the "actions" are not about customer service! We are wondering when we'll get our appointment. Wish we had ordered from Jim Fisher!

Volvofan

6 de abr. de 2016

An exceptional buying experience. I'm a veteran when it comes to purchasing vehicles. I typically buy a new car every 18 months or so and have purchased vehicles across the US. By far, this experience was superior to every other experience. Anthony and Dena were fabulous and treated me with respect and dignity! They understood I didn't care about high high or low my payment was, they didn't try to treat me like a novice, inexperienced shopper. I highly recommend these professionals and this dealership.

Tim D

20 de mar. de 2016

Pat is the man!! He went out of his way to make my buying experience better than I ever could of imagined!!

Will

4 de mar. de 2016

Talked with Patrick about leasing options and he was highly knowledgeable and friendly. I would definitely recommend this dealership.

GoodbyMBnz

10 de feb. de 2016

I thoroughly enjoyed meeting Chris Bush and Ayman Achour at HM today and buying my Tiguan. Ayman is a pro and know his cars and Chris was thorough and detailed on getting the paper done. I would say to miss this dealership in your search would be a mistake.

Peter

29 de nov. de 2015

John was our salesman and made our experience purchasing a Mazda CX-3 affordable and fun. He was honest with what was achievable and what they could do for us. As someone who has been shopping around looking for the perfect car, it was nice to see someone else with the same passion and drive to ensure that the car we chose was perfect for us. Thank you John. Only comment about the facilities would be to have Football games on when applicable.

Pam Spears

1 de nov. de 2015

Coty McLoughlin was easy to work with, explained everything about the car, and answered all my questions. There was no pressure from him, but then we knew we'd be driving away with a new car when we arrived. My only complaint, is the wait for the process to be over with was pretty long, however worth it in the end.

Monica

28 de oct. de 2015

I leased a car through Herzog-Meier for the second time yesterday. Both times the staff were extremely helpful, but I worked with Richard Kim this time specifically, and he made the process even easier than last time. I highly recommend buying or leasing a car through this company. They certainly know what they are doing and will work hard to get the car you want at an affordable price.

H. Pal

25 de oct. de 2015

Mickey Khalil was incredibly helpful in the process of my buying my new car. He was a little too eager to please, but he was pleasant to work with. The facility its self is fantastic and I cannot recommend them enough! They took care of me in ways that I didn't think they would--they actually care, as hard as that is to believe. Thank you guys so much! I love my new Jetta!

HollyLyn1217

20 de oct. de 2015

I worked with Mike McIntosh for my new vehicle purchase and from start to finish I could not have been happier with the service, knowledge, and recommendations he provided. He listened to everything I had to say and made terrific vehicle choices for me based on what I was telling him. By the time we went on my test drive I felt more like I was talking to a friend rather than just a "salesperson". Mike was very knowledgeable and just a great guy. The car had a lot of "bells and whistles" I had never had on a vehicle before and he took the time to make sure I was comfortable with them before I drove off the lot. The car I test drove is the one I wound up buying and I couldn't be happier with it. It was a completely stress-free buying experience.

drumbelly

12 de oct. de 2015

Austin was my salesman and he made my experience wonderful. He was knowledgeable of all of the vehicles on the lot, was friendly, was not pushy, and went above and beyond to make me a happy camper. This dealership saved me from being the victim of another local car dealership (that shall remain nameless) of some mildly predatory tactics. I will make sure that all of my future car endeavors begin at Herzog-Meier. I HIGHLY RECOMMEND THEM! I LOVE MY NEW MAZDA CX-5!!!!!!

J. A. Retired Buyer

7 de oct. de 2015

Life is tough when you are living on a fixed income (retirement benefits). A reliable vehicle is an individual's necessary investment. Herzog Meier was able to match a pre-owned vehicle to my budget. The sales rep (Coty) conducted himself in a very professional manner from beginning to end. No badgering or pressure to buy beyond a predetermined amount. There were several vehicles to consider that were within my budget range.

Mike

11 de sep. de 2015

Our experience of buying a Miata from A.J . and Mikeal William was one of the easiest transaction we have ever had and would highly recommend them to anyone looking to purchase a Mazda.

J.W.

3 de sep. de 2015

No one is accountable. Be prepared for every phone call to review issues, name, phone, etc. Does not seem that any records are kept. Every phone call I got passed around to at least 3 people, took up so much of my time for the very simplest issues. Worst experience I have ever had at VW dealer and I have owned VW's since '86. Don't waste your time/energy.

Dave R.

6 de ago. de 2015

Brought my 2010 Mazda 3 hatchback in for an amplifier replacement and heated seat repair. The work was covered under the extended warranty I purchased when I bought the car new. Normally I am wary of extended warranties but I bought it because the car had far more extra electronic features than I am used to and I just felt there was more to go wrong. Based on the experiences of others, I expected a hassle, not only by the warranty company but by Herzog Meier as well in getting the work covered by the warranty. My worries were completely groundless. Everything went smoothly and the service department at Herzog Meier were total professionals. Elaine Negri could not have been more helpful. Despite the fact that the service department was very busy and booked well in advance, Elaine worked with me to find a time and day that was convenient for "me. And because I lived so far from Herzog Meier and dropping my car off and picking it up involved my wife taking time off for work, etc, Elaine provided me with a loaner car to drive while the work was being done, so that my life was easier. A loaner was not provided via the extended warranty and Elaine did not have to go the extra mile, but she did it anyway, voluntarily and out of professional kindness. She went over and above and I genuinely appreciate it. This type of service and concern for the customer is rare and Herzog Meier is to be commended for I stilling this kind of attitude and work ethic in their employees. Also, the work was done correctly and on time. I would highly recommend HM to family, friends and anyone else who might be looking for a car or reputable service department.

Chantal and John

27 de jul. de 2015

Herzog Meier demonstrated excellent customer service from the start to the finish of our purchase of a new VW Jetta They found the vehicle we were looking for (a hard to find 5 spd manual SE), and responded quickly. The out of the door price was exactly what their initial email stated (plus plates and title fee). No quibbling on price, no surprises, no issues, no pushing.. The purchase process and financing were completed efficiently and rapidly. The car was prepared and we were out the door in relatively short period of time. One of our best car buying experiences.. We bought the Jetta we wanted at a very competitive vehicle price and financing, which was our overall goal. We'd like to express our appreciation and recognition for excellent service, customer orientation, and efficiency in processing the purchase to Richard Kim and Cameron MacLean. They made it happen to our entire satisfaction.

First time VW buyer

2 de jul. de 2015

Evan and Chris at Herzogg made purchasing a car FUN! Even the finance part with Lonny was pleasant. :) Evan was incredibly knowlegeable and kep me laughing throughout the process. I love my new Beetle and I still can't believe the process went so smoothly. I never felt any pressure. In fact, I was able to test drive the car and keep it overnight before making my decision.

Rod Meneley

18 de mar. de 2015

I purchased a 1997 Jeep Grand Cherokee Limited with 104k miles and paid cash. I too was made to pose in front of the car with an "AS IS" sign in my hand so they could take a photo. The only redeeming part about the vehicle turned out to be the "fairly new tires". So far in the first month I've had to have the front differential rebuilt, and replaced a defective catalytic converter. I took it back to my local mechanic for a bearing noise in the rear axle, when they opened the differential metal fragments were laying in the case and some of the gears were missing big chunks of metal. So far the grand total for this Jeep xx is $2500 plus the original purchase price! BEWARE OF THIS DEALERSHIP!! They will sell you crap and not care at all.

Gretchen

3 de ene. de 2015

We bought a used car recently from these folks and were very well treated. The process was straightforward, transparent, and the sales people were respectful and courteous. I would be glad to do business with them again.

TheBIkeLady

12 de jun. de 2014

My friend was looking for a used car similar to the kind I have. She went to this dealer on three different occasions and each time got different information on the particular car she was interested in. Basically she had already lost much confidence and trust in this dealership however was really wanting this particular car. Finally she brought me with her for the final negotiations. They were demeaning to her, insulted her with Agism in a very subtle way as if she had come in SO MANY times that she could not make a decision and therefore wasted their time. What a fiasco we went thru. First the basic HARD NOSE haggling which I was prepared for since I come from a middle eastern background where I was taught the 'art of haggling' which means each party walks away HAPPY after a good battle with $$. Finally she agreed to a price. Then we waited while they were to process the contract of sales. About 10 min later, the general manager returns to tell us someone else in another part of the dealership had made a HIGHER offer on the car. Well we were flabbergasted and ready to run out the door. They now said in order for them to accept HER offer, she would need to trade in her used car (which she had not intended to do). The fiasco went on for quite a while and finally after some private talks with her, she agreed to trade in her car and they finally agreed to up the any a few hundred bucks for her used car. What I experienced in this dealership were OLD CAR SALESPERSON tactics and the appearance of dishonesty. I say the APPEARANCE of dishonesty since we will never know IF indeed there really was another person making a HIGHER bid on the car. My friend has her car now and I am writing this review since I would never do business with this dealership , EVER !

Jesse L

22 de abr. de 2014

I went in to see a used SportWagon. The Sales Person Boris was very easy to work with. I told them I'd be paying cash and they never tried to get me to check credit, or try and convince me to finance. I gave them a lower offer and they gave a reasonable counter offer. In the end I was happy with the price. I had a much better experience than I did at VW Portland. They straight up told me I could not pay cash for vehicles on sale.

Danny

18 de ene. de 2014

Went into Herzog-Myers to buy my first Mazda!Jesse Glimpse and Heidi Rocked. We were preapproved so the process was quick and easy. They explained everything from front to back. Seriously great from a real car buyer.

Olan W.

25 de ago. de 2013

I would not recommend purchasing a vehicle from this dealership. They sold me a Lemon and covered up the fact that the car had issues. The car broke down the same day I purchased it and I contacted the dealership and all I received is sorry you purchased the car as is and there is nothing we can do for you. What a great way to treat a customer that actually stood behind the Herzog Meier brand. I strongly believed that they would not sell junk on their lot but I guess you can not always judge a book by its cover. I definitely learned my lesson this time around. I will never recommend anyone to this dealership and I will not return either. Again... I WOULD NOT RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY.

Don & Kari Kampert

21 de jun. de 2013

Great place to buy a car, me and my wife purchased a 06 Volvo Xc90 and ran into a few issues but the people at Herzog Meier were there when we needed them most. They truly do take care of their customers and I would recommend them to anyone.... Purchasing a new or used car? I urge you to take a trip to Herzog Meier.

Dr_EDel

5 de may. de 2013

In my earlier review I complained that Herzog-Meier Mazda did not honor a written quote Jess Tichenor (one of their internet specialists) provided over email. As my earlier review noted, part of the reason my wife and I found this so distressing is that we drove four hours to the dealership because the deal was so good. After writing to the managers listed on the dealer website, I was contacted by Yeon Kim, one of their managers, who honored close enough to the original deal to satisfy my wife and myself. Furthermore, he had the car delivered to me in Washington. Though the problem could have been avoided had the salesman and floor manager honored the written quote when we arrived, we are VERY SATISFIED with how the dealership stepped up and did the right thing in the end.

Dr_EDel

1 de may. de 2013

Dealership refused to honor a written quote they emailed us. Don't believe Jess Tichenor, one of the internet people. When Pat Covert, our salesman, saw the price (a price we confirmed with Jess over email twice and over the phone), he said it was a mistake and there was no way they could meet it. My wife and I rented a car and drove four hours to go to Herzog-Meier because the price and financing were perfect, but had to drive the long four hours back disappointed because the would not honor a written quote on a vehicle.

Elizabeth H

5 de feb. de 2013

This was my first experience of acquiring a new car, and it was so easy. I found my car on their website and inquired online. Price was great and the purchase process was straightforward. If you want easy go to this dealership.

Chelsea P

5 de feb. de 2013

I went in to the dealership not knowing what to expect, and I came out with a beautiful new car, new knowledge, and a dealership I can count on. Ask for Bob Lewis when you visit what a friendly and fun salesman.

Amanda A

5 de feb. de 2013

I have never had a more enjoyable experience while dealing with purchasing a vehicle. From the friendly phone staff, to the hilarious sales staff, I couldn't have been more impressed. Huge shout out to my salesman, Boris, for not being a cookie cutter "car salesman" type, cracking jokes left and right, while also answering promptly, any questions/concerns that I had. I was thoroughly happy with my visit to this dealership and would recommend it to all!

Paul G

28 de ene. de 2013

Enjoyed working with our salesman, Boris! The finance guy, I think his name was Dave, was both professional and friendly. And we are loving our new Jetta SportWagen!!

Tyler C

24 de ene. de 2013

My salesperson, Tony, treated me like a king. I could't have asked for a better experience with a salesperson! Love my new car and buying it couldnt have been any easier.

Dharma R

23 de ene. de 2013

I really enjoyed working with Kyle at Herzog-Meier when I bought my new VW Passat. Kyle made the whole experience easy no pressure. And I LOVE my new Passat. Definitely visit Herzog and ask for Kyle!

Maureen W

23 de ene. de 2013

I spoke with Bob Lewis on the phone prior to going to dealership, explained I would purchase the Jetta if all was as promised in the special VW lease agreement with no hidden charges etc. Arrived to dealership and all was ready and waiting exactly as promised. I was relieved and shocked. It was the easiest car buying experience I have ever had. Almost too good to be true.

Manal M.

4 de ene. de 2013

I had the best expreince with the sales person ayman achour at Herzog Meier VW. He went out of his way to meet my needs and get me the best car and save me money.

James H.

21 de dic. de 2012

I was very pleased with our salesman, Duane Meschke - he was articulate, knowlegeable, helpful, sincere and patient with our numerous questions - an exceptional car salesman. I would also like to acknowledge Coco, who was helpful in pairing m wife's cell phone to the bluetooth + showig us various other dashboard electronics. Duane & Coco are a couple of 1st class pros!

Matt T.

9 de nov. de 2012

Pat Covert helped me and was great. Provided good information on all vehicles without making me feel at all pressured which I really appreciate. Everyone I have spoken with at Herzog - Meier has been very professional. Thanks again, especially to Pat !

Ann B.

9 de nov. de 2012

Thanks for working with me. I am trying to correct a challenging credit situation and it was wonderful to have the opportunity to buy a car from a reputable dealership. I appreciate the time and energy that was put into finding a financing option that fit my needs.

Thomas W.

9 de nov. de 2012

The experience I had at Herzog-Meier was truly outstanding. I am so happy with the experience and the car that I will gladly return in the future for additional car purchases. Often these transactions are a necessary evil and I have worked with some shady people in the past. This experience was so different from that I have already been referring my friends there and look forward to my next purchase!

Willie

8 de sep. de 2012

Nice dealership, nice lot, trained people, clean cars.When it came to price and trade in we had major haggling. First with salesman , then manager I was sent out , then manager 2 sent out. When I left no one was smiling. Two days later I called back offered 2,800 less than they wanted and got it for that plus additional 25 bucks salesman pleaded for . Never settle in front of the high pressure , walk out and give them a call later. They let you put up to 3 grand on credit card to hold till you get there.