Carguy2016

20 de feb. de 2016

Making a long story short I was in for service on my certified Lexus which resulted in a loaner vehicle. Unfortunately I was side swiped in the loaner ( an accident which I have proof was not my fault). When I returned the car to tante dealership everyone acted as if I purposely ruined one of their loaners. I apologized profusely and provided all the documentation to show I wasn't at fault. When I took my own car home there was still issues- so I made an appointment to bring it back. The service manager advised they would set me up with another loaner. I advised that if it would only be an hour or two I had no problem waiting. When I went it in was clear It would take longer- so I asked for the loaner that I was previously offered.Ed stocked ( gm) called me over in a hasty tone and was shaking in anger. He furiously said they would not service my vehicle unless I waited. I asked why and he angrily said he had damage to his other loaner and he would not give me another. Keep in mind I was getting work done on a certified Lexus.He continued to tell me to leave and go to another dealership ( 1hr 30m) away. This is seriously making me second guess buying another Lexus ( even though I love it!). And not the way a GM should be acting toward a customer.

Biker

10 de feb. de 2016

I am from New York and brought my car in late one afternoon for a tire fix. They checked out car thoroughly and quickly and discovered a potential catastrophic mechanical problem. They got the job part overnight and fixed it by 845 am so I cojld drive back to NY as scheduled. And gave me great loaner firivernight use. They were extremely responsive, informative and helpful and we t oug of the way to get my car back quickly. A milllion kudos!

lexus fan

31 de ene. de 2016

Very happy with our 2012 rx350 so far. Salesman was very knowledgeable and friendly, seems to know the product and brand. I could not come to terms on a trade in from the manager so had to drive 2 1/2 hours back home with my wife and I in separate vehicles. Price offer on our trade in was insulting, 3500-4000 below trade in book value. Sold next day for cash. I really like the LEXUS brand. The whole purchase took 5 1/2 hours including test drive.

Pam3

3 de ene. de 2016

My buying experience at Ira Lexus was the easiest and most pleasant I've had in my 40 years of purchasing a vehicle. My sales person was ready for me and had the vehicle parked in front waiting for me to arrive. There was no "back and forth" between the sales person and manager to haggle over price. Everyone was very pleasant, friendly, and made it a quick, easy, and painless experience.

emac90

24 de dic. de 2015

I recently purchased a used IS250 from this dealership (Nov 2015). I initially put a deposit on my car because the sales staff seemed attentive and they were not overly aggressive.The night I went to pick up the vehicle was a week night after work. My sales person was expecting me, however, when I arrived she was busy with another couple. I arrived around 6:30pm. All I wanted to do was sign my papers and get out of there! I waited for an hour before my sales rep even came over and said hello. Then another 20 minutes or so for her to finish with that couple and start the paperwork with me. I then had to wait another 20 minutes for their finance guy to finish the paperwork with me. All in all the paperwork should have taken about 20 minutes (which it did last time I bought a car!). By the time the dealership finished my paperwork their garage had closed and so they told me they could not inspect my car. Why my car was not inspected BEFORE I picked it up was beyond me! My sales person offered to reimburse me for the cost of an inspection elsewhere as I live an hour away and did not want to drive back.The next morning, after purchasing my car, I looked at their website, out of curiosity to see if my car was still posted. Not only was my car still posted, but for a lower price than I had paid the night before. I called the dealership to inquire about a refund and the finance guy I had worked with the night before tried to make up excuse after excuse as to why he would not provide a refund on the different amount! The different was about $500. Eventually the guy did send me a check, but it was about 3 weeks later and for about $50 less than it was supposed to be. I chalked it up to bad customer service and moved on.I also got my car inspected at another dealership, and it cost half what they charged me at the Lexus dealership. I sent my sales person proof that I had the car inspected and requested a refund for what I had paid them to do the inspection. She sent me a check for the amount of the inspection that another dealership had done. She should have reimbursed me for the amount she had charged me considering I had to use my time to go inspect a car they should have had inspected for me when I went to pick it up!Overall, I really dislike this dealership. I'm not upset about the money that they sheisted me out of, but I am upset about their lack of customer service. If you're going to pay $30k for a used car then then I would expect to be treated with a little more dignity!The last laugh is on them though, I absolutely love my Lexus and will definitely purchase another one in a few years. It won't be from Ira though! :)

disgruntled

10 de dic. de 2015

6 weeks ago my wife and I drove more than an hour to be on time for our designated appointment with Joe Cardello to test drive a new LS460. We waited a long time while an assistant sales person searched" to find an available LS460 to test drive all along while Joe was working with another couple. It was clear to us that no one was prepared for our appointment even though upon arrival we were greeted and told we were expected. After one hour of waiting we stated we had other pending obligations but would still be interested in a test drive, then departed. There was no follow-up contact or apology from Joe. We were never contacted by anyone from the dealership. This lack of respect is appalling. Even though we live a long way from Boston, two weeks later we purchased a new LS460 from a greater Boston area dealership. I have never rated any business for any review with a one star, and I am hesitant to do so, but IRA Lexus of Manchester truly earned this one star rating.

Mberube33

13 de oct. de 2015

Ken Vessell and the entire service team were great. I came in for a normal 10k maintenance, and had a great experience. No pressure or no feeling of being sold anything. Just a straight forward experience which I think is much needed for an industry that is ridden with such a negative light. Ken even went as far as calling me to let me know that the inspection sticker was coming due, and advised me that they could take care of there at the dealership... Ira Lexus has earned a loyal customer not only for the buying experience, but for the servicing too. Top notch service! I will be sending referrals.

art

12 de oct. de 2015

Wife and I purchased a used Mercedes found via Edmunds. The staff were knowledgeable and very courteous. Our sales person Keith Ladd was particularly helpful. We are pleased with both our trade in experience and overall value received. I would recommend them to my friends and family.

Jloveslife

23 de ago. de 2015

We drove 3.5 hours from Northwest Vermont to Ira Lexus in Bedford NH to look at a 2013 ES350. I had stopped by the dealership a month ago and met Mohamed as I was driving home from Massachusetts. They didn't have a car at that time that I was interested in, but as soon as one came in, Mohamed gave me a call. He is such a polite person, charismatic and knowledgable. They were very busy Saturday morning when we arrived, but he still provided excellent service without trying to pressure or rush us through a decision. I also want to extend a thank you to Jose who was very patient and respectful through the negotiation process. I feel we got a good price for our trade-in and their cars are priced to sell. Before we drove the car off the lot, Mohamed made sure I felt comfortable with the navigation system, even helping me program in my home address and setting up bluetooth with my iPhone. The facility is very clean and the atmosphere is very welcoming, starting with the woman at the reception desk who had a big smile when we walked through the door. I'm Lexus loyal, and now I'm Ira of Manchester loyal too!

Jim and Vivian

26 de jul. de 2015

Just a shout out for Josh marquis at Lexus. I always get great service and advice for our cars from Josh! He always explains everything my cars need in great detail and goes above and beyond when I have an issue or need help with something. I can not recommend Josh and the people at Lexus enough.

Silver82#

1 de jul. de 2015

I am giving this dealership 2 stars instead of 1 only because I do like the car I bought. This is the 6th car I have leased and purchased in my life, and I can say this was hands-down the worst car buying experience I have ever had. During our first trip to the dealership on a slow, rainy Sunday, the process of test driving 4 cars dragged out for 4+ hours. I told the Sales Consultant my price range, and he failed to show me any cars that matched my criteria until I told him I was going to head out for the day and then a car that matched my budget and "wish list" ever so magically appeared from the garage. Funny how that happens. We negotiated with Nigel the Sales Manager, who was smarmy, condescending and essentially berated me into accepting the sticker price for the vehicle, then told me he would not be able to do ANY additional work buff out the scratches, etc. because I was getting such a great deal. Ok, Nigel. I almost (and wish I had have) walked out on the spot, however I did really like the car. Our Sales Consultant told us we "had to": come back within 48 hours because they were giving us the car at such a great deal (even though I paid sticker price), so I made an appt. within that time period. I had to call and email 5 times to reach someone, and my actual Consultant never called me back until I was transferred to a Manager who then had him return my calls, in order to confirm the appt and find out what I would need to bring to purchase the car. I was told just to "bring my checkbook," really helpful. One would think if you are trying to close a sale, you might return the customer's calls. We arrived for our 4:30 appt and were told it would "just be a few minutes," then sat in a variety of offices in the dealership until 7:15, when I finally told them we absolutely needed to leave for dinner reservations. During this 3 hour period, we were left sitting alone and told "5 more minutes" by pretty much everyone in the dealership. Hard to understand when you are paying $30k for a new item and have MADE AN APPT why it would take 3 hours to finalize the sale. Very puzzling. I work full time, and had to take a half day to make the drive and appt per the Sales Consultants' insistence. When I expressed displeasure at being kept waiting so long, I was told by our 2nd Sales Consultant that it was my fault for "being on my phone" (which I ONLY was when I was left sitting alone in the various rooms of the dealership) and that it was their "end of the month" so apparently that is the day they treat their customers like crap. Anyways, I would definitely suggest going to another dealership over this one. Lexus makes a beautiful car, however they are many other places where you can purchase one where they don't torment you along the way.

nomoreIRA

12 de may. de 2015

Twice in 2 years Nigel tried to hose me on a trade in with his long list of excuses. Typical good cop-bad cop routine. Offered 3 thousand less than the next dealer.

devinburritt

5 de mar. de 2015

We recently purchases a used vehicle from IRA Lexus of Manchester. The price was aggressive, as was their pricing on the vehicle. I appreciated the no-nonsense negotiating that took place with Ed over the phone, a fair price was reached in a matter of minutes. There were a few hiccups during the transaction; a few lines were left off of the paperwork that was required me to make a couple of trips to register it, our deposit was not promptly refunded, and then when it was they accidentally double billed us. Both of these were small issues and the Dealer worked very hard to resolve them quickly for us making them a moot point. All told we are very happy with our vehicle and the dealership.

sstanek

13 de feb. de 2015

Had an issue with a sensor light on dash not turning off when other service facilities tried to fix. Finally called the dealer. I hadn't used them since moving to NH, but even after the 2 hour drive I will continue to use them again.

Jeff

1 de feb. de 2015

When I arrived at the IRA Lexus Dealership in Manchester, I knew that I liked the Cadillac SRX (having driven one for several hundred miles), but I discovered that its towing capacity was limited to 2500 lbs. That capacity doesnt meet my needs. Mohamed El Naghia met me outside the facility (on what was a cold day). I asked him what does Lexus offer as a competitive product to the Cadillac SRX. His answer was the RX 350. He showed me one of the used RX 350 in the front lot. I was not interested in purchasing a vehicle at this time, rather I had many questions concerning purchasing options such as lease vs. buy, trade-in options for leases, payments, new, used, etc. Mohamed and his sale team spent a lot of time helping me understand my options, and consequently I decide to purchase a 2013 RX 350 that was on the lot. There were many body imperfections (scratches and swirls) on the exterior and a few on the interior. Most of the imperfections on the inside and virtually all on the outside have been resolved. If you saw the vehicle now, you would think its new. I extended the warranty period one year beyond the Lexus Certification. I asked IRA Lexus Service to install a towing hitch, but I had some unique requirements for the hitch. The Parts department was very creative in finding the perfection solution to my problem. Service did an excellent job installing the hitch. Service refinished the driver side door, resulting in a vehicle that exceeds Lexus Certification specifications.I found the staff at IRA Lexus Dealership to be professional, courteous, and very helpful. They helped me decide what to purchase, when to purchase, and help understand all the features that a RX 350 offers no easy task.The RX 350 is by far the finest vehicle that Ive ever owned.

J & V Lewis

15 de dic. de 2014

I wanted to put in a good word for Jake Pawlusiak and the entire staff at the dealership. Of all of the dealers and all makes we visited this was are most pleasant and professional car shopping experience of them all. I would highly recommend if you are buying a Lexus to lookup Jake and enjoy your experience!

Ryan Kelleher

10 de dic. de 2014

Rich and Nigel are truly genuine people who look out for the better of their customers. I will recommend my friends and family to both of them as well (of course) Ira Lexus. I strongly believe Rich (and Nigel, of course) should get an award for all that he has done for me, if Ira does that sort of thing.

LisaN64

14 de nov. de 2014

I went looking for a certain car at this dealer and ended up purchasing it. Great customer service.

Car Purchase

6 de sep. de 2014

Sovy was extremely clear and answered all our questions. We didn't feel pressured at all which was the reason we came to NH from MA (encountered much sales pressure from a dealer down there). Ed was very open and eager to meet our needs. Very professional, knowledgeable and friendly!

DS

30 de ago. de 2014

Very professional and personable. We would recommend a friend to see Fred to purchase a Lexus.

AB

28 de ago. de 2014

Excellent experience throughout. Very professional. Made buying a car easy.

New Car Purchase

23 de ago. de 2014

The most professional and informative buying experience with Sam. Low pressure sales encouraged us to come back for a second time.

Lexus Lover

20 de ago. de 2014

Initially met and bought the car from Ed. Being the manager, he was able to make decisions without going to his boss. We then met and finished up with Fred, who went over the car and finished the paperwork. It was as pleasant as it could be buying a car :) .

Car Enthusiast

13 de ago. de 2014

GREAT DEALERSHIP. Sam Sula was very knowledgeable and helpful.

Patricia

12 de ago. de 2014

Professional, no pressure sales person. Easy to deal with and listened to our preferences. Timely responses to questions and requests for information.

Jess

10 de ago. de 2014

Extremely satisfied with the help and attention Fred provided. Best car buying experience to date. Fred was attentive and very knowledgeable! Exceeded my expectations!! :)

Quality Car Lover

4 de ago. de 2014

Buying a new car is often a stressful proposition. I found my sales person Jake Pawlusiak to be very well informed and answered all my questions. The whole dealership was very helpful. I have no problem recommending them to any one who expects that excellent service is the norm both before and after the sale.

Maria

2 de ago. de 2014

We had a wonderful experience purchasing our Lexus 300h at Ira Lexus of Manchester, largely due to the sensitivity and expertise of their sales agent Sam Sula. Sam was extremely knowledgeable and professional in dealing with us. She was patient and respectful--a delightful change from the stereotypical cars salesperson that is expected. Thank you, Sam!!

Ashley

1 de ago. de 2014

I greatly appreciate the time, effort, and professionalism that the sales team at Ira put forth to find me the exact car I wanted at the right price. Noah is a fantastic sales consultant and made the process easy for me. The entire team-including managers and the General Manager- always returned my calls and answered any and all questions I had during the process of buying my first car. Thank you Ira for a great experience- I will definitely be back!

Holly

1 de ago. de 2014

Fantastic people, and a fantastic buying experience!

Ron

1 de ago. de 2014

Joe has been so wonderful since we started getting our cars from Lexus of Manchester. This is our 9th Lexus and we hope Joe can assist us with many more. He is attentive, honest, great listener and overall just a wonderful person. Thank you Joe!!

Mary

31 de jul. de 2014

Very smooth transaction and very helpful. Thank you!

Dee

31 de jul. de 2014

Sovy did an excellent job! She helped me see the options I had for a new car. She is knowledgeable, helpful and very easy to work with. The service folks were helpful, welcoming and courteous. Pleasure doing business here.

Rona

29 de jul. de 2014

It was a pleasure meeting and working with Sovy and Nigel.

Karl

29 de jul. de 2014

This location was very nice and had a nice selection of vehicles. When we first went in to the dealership Samantha Sula introduced herself and brought us around the location looking at various models - when we went in to buy, the lease process was explained in detail. Sam was available to give us an in depth review of the vehicle and the various functions within it. The overall process was stress free - no pressure - very nice people to work with.

Maly

29 de jul. de 2014

The service was great and everyone was very helpful!

Hybrid Fan

28 de jul. de 2014

As a Prius owner I thought that I'd be buying another until I met Sovy and drove the Lexus CT200. Same price range but so much nicer! Thank you Sovy & Nigel - a painless new car shopping experience at Ira Lexus of Manchester :)

Sheri

28 de jul. de 2014

Sovy was extremely personable and professional throughout the process. She was the reason I purchased at this dealership. I would recommend her to anyone!

Kim

22 de jul. de 2014

Jim was extremely knowledgeable and a respectful salesperson. I would recommend him to any friend looking for a Lexus in the future.

Mike

19 de jul. de 2014

Sovy, Nigel & Hitesh were all very pleasant with me. They took extensive time to answer my questions. I was very pleased with my experience. I was also very pleased that Nigel shared his extensive experience & knowledge with me; both in helping me with my warranty & helping me to learn about my decisions. I purchased a Lexus & a warranty. Also, Sovy spend the entire afternoon with me.

Russ

19 de jul. de 2014

Very knowledgeable and fully explained the car's features. Straight forward and honest!

Paul

19 de jul. de 2014

Sovy was very helpful. She answered all my questions and helped me achieve what I was looking to accomplish when I came in. Very knowledgeable and efficient during the process.

Chris

19 de jul. de 2014

Noah, has been an outstanding salesman; never pushy, always upfront and honest. This has been the most pleasant car shopping experience in many years. **Please note: The entire staff displayed a pleasant environment the entire 8 hours I was there**

Road Car Chic

14 de jul. de 2014

Fred, Nigel & Hitesh are excellent as professional car dealership agents - answer all of my questions, spend time necessary to insure I'm purchasing the vehicle that works for me - especially Fred.

Tracy

14 de jul. de 2014

Excellent customer service. Everyone made the buying process pleasant.

Dick

12 de jul. de 2014

Fred was fantastic to do business with. Well done Fred!

Bill

10 de jul. de 2014

Very good Sales Person. Same made my buying experience enjoyable.

Liette

10 de jul. de 2014

I was very happy with everything and everybody. Overall a great experience.

Jack

10 de jul. de 2014

The best experience I have ever had. Buying a car can be painful. Salesmen going back and forth with managers. Here at Ira Lexus Manchester that doesn't happen. They know what you want and get the deal you are looking for. Fred Seixas is an excellent salesman and has a great personality. Loved doing business with him. Thank you Fred!

Bargain Buyer

8 de jul. de 2014

Sovy was great to work with. She made buying our car a stress free experience. I would recommend her to friends & family.

Vince D

8 de jul. de 2014

I had a great experience at Ira Lexus of Manchester. Sam is very pleasant to work with.

Tari

1 de jul. de 2014

Outstanding service from Ed, Jim, Sovy & Hitesh. Thank you!

Heather

1 de jul. de 2014

Sovy is a great sales person - she took the time to understand what I wanted/needed, answered my questions and took much of the anxiety out of the car-buying process. Sovy is respectful and does not use high pressure tactics. I highly recommend Sovy Sun and Ira Lexus of Manchester.

First Lexus

30 de jun. de 2014

The whole car buying process was very smooth. We had the pleasure of working with Mr. Seixas, a very knowledgeable, professional and patient sales consultant. He was very courteous and his effort to ensure our satisfaction is quite impressive. Definitely recommend Ira Lexus at Manchester for a smoother, hassle free car buying experience.

Sue

30 de jun. de 2014

Joe Cardello is a top notch sales & leasing consultant. I highly recommend meeting with Joe for the best deal. Also, Laurie Beauchemin is a fantastic service consultant. Laurie always accommodates me with all of my vehicle needs and the entire service team is outstanding!

Ketsia

30 de jun. de 2014

Sovy was great to work with! As soon as I walked into the door, I was greeted with a warm welcome. From there, it has been a pleasure to work with Sovy Sun. Thank you!

Butch

28 de jun. de 2014

I purchased a new car this month from IRA of Manchester. The process of finding a car to my specification was excellent but the finalizing of the purchasing process was not as smooth as I had hoped for. Paperwork was not ready, and I found myself sitting around waiting for people. The up-selling by the financial representative could be described as obnoxious. The sales person responsible for going over the car options was excellent.

Robert

24 de jun. de 2014

Excellent service and pampered care. I would recommend this dealership to my most discriminating friends and colleagues. Job most well done!

Mary

24 de jun. de 2014

My salesperson Sovy is a very impressive young lady- makes a person feel very comfortable. This is my 3rd Lexus and the reason I stay with this vehicle has a lot to do with the service. Of course I also love the cars!

Good Taste

16 de jun. de 2014

From the moment we walked into Lexus Manchester, Sovy Sun welcomed us and was very knowledgeable and we ended up buying the car. Sovy Sun, thank you so much.

Derek

7 de jun. de 2014

Sovy was a joy to work with and the atmosphere at the dealership was relaxed and friendly. We look forward to coming back for servicing. Derek & Debbie

Chris

3 de jun. de 2014

My salesman, Jake Pawlusiak, and all of the folks at Ira were a pleasure to deal with. Highly recommended!

Mary

3 de jun. de 2014

My salesperson Sovy is a very impressive young lady-makes a person feel very comfortable. This is my third Lexus and the reason I stay with the vehicle has a lot to do with the service. Of course, I also love the cars. MLM

Bob

29 de may. de 2014

I was pleased indeed with the process of acquiring a new Lexus. Sovy who assisted me, was most helpful and professional in explaining the paperwork, helped me clean out my old vehicle and explained the features of my new car. I enthusiastically and most heartily commend her!

Linda

28 de may. de 2014

Excellent Service, Very Courteous, Pleasant experience with Joe Cardello and the entire staff.

Nancy

27 de may. de 2014

Excellent experience with Sovy Sun. Informative, friendly, a great experience!

Pauline

26 de may. de 2014

It was a pleasure to deal with this salesperson and dealership. Purchasing our new vehicle was simple without the usual stress!

Julia

24 de may. de 2014

A wonderful dealership! Joe Cardello provided a great sales experience.

Pamela

24 de may. de 2014

Sovy was great to deal with - love her spirit! We would definitely recommend this dealership.

Janet

24 de may. de 2014

Another great experience with Lexus of Manchester. This is my third car with them. The sales experience with Joe Cardello was wonderful and I really like the Service Dept. too. I highly recommend the dealership to everyone!

Glenn

23 de may. de 2014

Mr. Ed and his team did an outstanding job for us in acquiring a 2015 350 RX!

Trish

23 de may. de 2014

Joe was very professional and made us feel very welcome at the dealership.

Ann Marie

23 de may. de 2014

Sam's patience and ability to sell me a vehicle when I only came for routine service were impressive. Although I had not scheduled an apt, same made me feel I was her only client of the day. While infact others with prescheduled apts were also present. Without hesitation I would indeed send friends and family to Sam.

Julia

16 de may. de 2014

A wonderful experience and a wonderful dealership all around.

Pamela

16 de may. de 2014

Sovy was great to deal with- love her spirit! We would definitely recommend this dealership.

Charlie

16 de may. de 2014

Unmatched quality of service; absolute commitment to the customer in every facet of providing service. Complete technical understanding of product line. Superb buying experience. Second Lexus purchased from Ira Lexus Manchester. The IRA team led by Ed Stockel is best dealership I have ever encountered. Joe Fitzgerald, sales, is, 100% committed to his customer.

Kosta

16 de may. de 2014

Good experience and great service from Joe Cardello and Nigel Long. Very very satisfied. Thank you.

Ann Marie

16 de may. de 2014

Sam's patience and ability to sell me a vehicle when I only came for routine service were impressive. Although I had not scheduled an apt, Sam made me feel I was her only client of the day. While infact others with pre-scheduled apts were also present. Without hesitation i would indeed sent friends and family to Sam.

Trish

16 de may. de 2014

Joe was very professional and made us feel very welcome at the dealership.

Rhonda

11 de may. de 2014

What an enjoyable car purchasing experience! Heather was Great!

Kelli

5 de may. de 2014

We really enjoyed working with Sam. She was very attentive and helpful! We appreciate how patient she was while answeringo ur questions.

Beverly

5 de may. de 2014

Great Experience. Heather Lane was awesome. The staff was courteous. We'd come back! Also recommend to other.

Dick

1 de may. de 2014

Brought my 2008 Lexus in for service on 4/29.Looked for Joe Cardello, my salesman, who I learned was taking a day off. Nigel, the general sales manager,talked to me about the 2012 Lexus I was interested in. Joe was called and he came in to deal with the purchase. I left that afternoon with my new vehicle. Ira Lexus has very professional people and Joe Cardello is the best.

P.C. Chao

30 de abr. de 2014

We know what we wanted and communicated via email so we were able to agree on the vehicle and pricing before coming in. We then went to the store for an actual test drive and purchased the car right there. It was painless, since we have pre-negotiated the price/package. Devin Monahan is the Sales Representative handling our purchase and found him very responsible and tried very hard to earn our business. This is the best car purchase experience which we have had for a long time.

ybtruth

30 de abr. de 2014

A few weeks ago my wife purchased a brand new 22014 RX 350. Little did she know that her new car experience will turn into a nightmare.My wife drove the car around the dealership for about 5 miles, she was excited about the new Lexus went and purchased the car over phone.She went back the next day to finish the paperwork and pick up the car (the car had 45 miles when she drove it out of the dealer lot). She drove the vehicle home late Friday evening, when she got home she told me that something is not right about this car. She described the problem as vibration when the vehicle goes up to certain speed. I drove the car to figure out what she is talking about and it vibration happens when it shifts to a higher gear. She called the dealer and made an appointment to get it checked out. The dealer called California and went through a series of tests and procedures (i.e. drain the transmission fluid without success). The service manager gave us a call and said they ordered a new transmission and the car will be ready a week later. WHAT!!!! Update on 5/5/2014:Just to keep everyone up-to-date on this issue: Lexus corporate headquarter gave me a call today to ensure that the issues I raised have been addressed and that all is well with the new transmission. They are also try to do well by me.I was also happy to hear from the GM of the IRA Lexus Bedford NH. He wanted to make sure the vehicle is operating 100%. And if I had any issues to call him directly at his number. The service department handled the transmission replacement very professorially and kept me posted on the progress.

Jean-Guy

29 de abr. de 2014

My visit today with Sovy Sun went very well. I recommend Sovy because she is wonderful and has great follow-up. Sovy called me while I was in Canada and was very consistant.

Ann Mailn

29 de abr. de 2014

Devin Monahan was a very pleasant, professional and easy to work with. He was Knowledgeable and addresses all of our questions and concerns. The Lexus RX was extremely comfortable, powerful and agile. Most important, it fit my 6' 4" husband well for both passenger and driver positions.

Michelle

28 de abr. de 2014

Very friendly and easy to make a deal. We would come back again. Very confortable. Sam, Nigel & Dave did a great job

Roger

28 de abr. de 2014

Lexus Ira or Bedford is a high end dealership. All personnel are very friendly, knowledgeable and courteous. I just purchased a Lexus RX-350 and my transaction was with Joe Cardello who is a sales and leasing consultant. I could not have dealt with a more professional sales person. Dealt with Joshua, Service advisor, who is also knowledgeable, friendly and courteous. I would definitely recommend this dealership.

Dianne

28 de abr. de 2014

I had the great pleasure of working with Sovy. The process was incredibly smooth and straight forward. The customer service was top notch.

Neil Dolan

21 de abr. de 2014

Joshua was very Straightforward, Accommodating and Professional. I would recommend the service at Ira Lexus of Manchester.

Carol

21 de abr. de 2014

I had an emergency before leaving on a trip. Joshua Marquis my service advisor, was extremely responsive. I could not have asked for better service. I was on the road in a loaner in no time.

Erik Norgren

10 de abr. de 2014

Great Service and no haggling needed wotj tje wau tje car amd trades were both priced. Same day shopping, sale and delivery. The easiest car shoppinh I have ever done. Thank you to Noah and everyone at Ira Manchester!

John Hinds

2 de abr. de 2014

I'v driven Lexus for the last 15 years and I had over 250,00 miles on my RX330 and wanted to trade. Going into retirement I questioned if I wanted to go with a third Lexus. But the deal offered by Noah & Nigel was perfect and i'm totally pleased with my third Lexus.

Salt11111

24 de mar. de 2014

I Purchased a vehicle Ira Lexus of Manchester wanted March 8, 2014. I found the vehicle on Autotrader and requested information about the car. I ended up working with Samantha Sula. when Samantha and I spoke via phone and by email I specifically informed Ms. Sula that I lived in North Carolina and would be flying in to purchase the vehicle. Therefore detailed pictures were requested. Ms. Sula sent pictures via email but they didn't have enough detail so I asked if she could send more. Ms. Sula sent more and also informed me that more pictures were posted on their website. I liked what I saw so I placed a $500 deposit to hold your vehicle; as requested by Ms. Sula. I flew into the Boston Airport and took a 1.5 hr shuttle to Manchester; Ms. Sula picked me up from this location. We arrive at the dealership and to this point everyone is pleasant. Ms. Sula took me to see the vehicle and at a glance it looked ok. We then proceeded to her office to discuss, get documents signed. In the process Ms.Sula had to excuse herself to finish up another deal. While waiting I went back to the car to examine more. I noticed some interior imperfections and a 24+ inch scratch on the rear passanger side of the car; close up pictures were taken of the car and sent to me but this imperfection was not there. It looked as if someone opened a door to wide and damaged the vehicle. Once Ms. Sula and I rejoined I mentioned this and she went to examine the vehicle. She identified the scratch the interior imperfections on both rear door interior panels and the "frankinstein stitch" (words I use to describe the imperfection) on the driver side door pocket. The driver seat was worn but the pictures that were sent to me does not reveal the imperfection. Ms. Sula took my concerns to a manger. They offered me $300 to have the scratch removed and the front drivers door pocket fixed. I did not think that this would be enough to cover expenses. Ms. Sula informed me that this cost was based on their prices; not taking into consideration that I didnt live in New Hampshire and it could be different in NC. So I asked if we could agree for me to take the vehicle to the Lexus dealership in NC and they estimate the repairs and they pay them directly; her manages disagreed. So I contacted a relative that owns a body shop and he quoted me $250/per panel and NC lexus gave me a price based off past experience of $150+ to fix the door pocket; they wouldn't agree at alk to fix the imperfections on the back seat interior panels. So I asked for $700 to cover cost; management again disagreed. So they started that the shop would be open on Monday but I couldnt stay until Monday. Further I have an email specifically asking for details regarding this vehicle and for some reason this was left out. They didn't offer me hotel stay until Monday or nothing. Ed Stockel, General Manager, found someone to buff the area containing the scratches and advised me that he would not sign anything stating that the scratches would not reappear and he took back the offer to fix the driver front pocket; he stated that he didn't know anything about the door panel and the other imperfections on the backseat panels. I asked Mr. Stockel how did this car get certified? Its not like new, which is one of the perks for purchasing a certified vehicle. Ms. Sula apologized and stated that she would understand if I didnt purchase the car; further we can "shake hands" and part ways. Not offering me a refund for being mislead or even a ride; be mindful I flew in and took a shuttle to get there. Another flight wasnt available from the NH airport until next day. Their attitudes lead me to believe they knew the condition of the vehicle and they knew that I had NO way back without transportation. Therefore it was no room for negotiating the imperfections that were intentionally left out. So I signed the papers and they acknowledged that they owed me a cargo net that I have not received. I contacted Ms. Sula via email w/ read & delivery receipt and she has not responded. David Gerardi closed the deal. No one ever took me out on a test drive; didnt even offer. However, Ms. Sula did offer to explain the manual and I declined; I had just sold the same car and was familiar w/ the upgrades. Mr. Stockel nor Mr. Geradi shook my had at the close of the deal nor did they see on my way nor apologize the all the confusion. Ms. Sula did try to make peace and I told her that I would be contacting someone regarding my treatment and the fact that I was mislead and uninformed of the true nature of the car. The scratch came back and Mr. Stockel said it wouldn't but I knew he was being untruthful when he denied putting it in writing. I will provide pictures and emails of what they sent me and the unedited pictures that i took; the vehicles interior looking totally different from the pictures that they sent. I would like for them to fix the imperfections since I was not allowed to see prior to the purchase and was unaware. Please help if at all possible. Thanks

Barbara Banks

22 de mar. de 2014

Great customer service! Dealership is very clean, and comfortable. Noah answered all our questions made the process easy and found exactly what we wanted!

Jay Levy

22 de mar. de 2014

Joe Cardello and the rest of the team were great to work with. They made the buying or leasing process easy to understand and were fair with the trade in of my old Lexus. Beautiful comfortable facility will highly recommend to friends, family and clients.

Brenda Ryan

22 de mar. de 2014

Very helpful, great buying experience, Noah was great!

Bob

22 de mar. de 2014

Excellent services throughout. I purchased an ES350 and Noah was my salesmen. It was no pressure and got right into the car with ease. It was a pleasure to purchase a vehicle at this dealership

Bill

22 de mar. de 2014

Same Sula provides professional knowledgeable service, answering my questions and concerns. Calculated appropriate price with Nigel, Ed & business manager Bob.

Paul Laboie

19 de mar. de 2014

Came very close to buying a Volvo S60. Salesperson was new and didn't really know about the car. Sales Manager at Volvo did not do a good job. My experience at Lexus of Manchester was great! My salesmen Joe Cardello and General Sales Manager Nigel Long were friendly, knowledgeable, responsive and very prodessional. Very glad we went and bought a car there!

Bill Brito

19 de mar. de 2014

Purchased a Lexus RX350. Noah was our Salesman. Quick and Easy. Great buying experience. Would definitely recommend. Thank you Ira Lexus of Manchester!

Nick

15 de mar. de 2014

Devin and Bob are very easy to work with when buying a new Lexus.

Guen Vuong

13 de mar. de 2014

Very nice dealership and facilities. Very friendly salesperson, Noah. Very nice simple process to buy a vehicle here!

Elena

13 de mar. de 2014

Joe Cardello is an excellent and patient sales person. My husband is not the easiest person to deal with when buying a car. I should know. I hate it. Joe has the patience of a saint. He was great through the process and worked with us to make the deal work for us. The dealership is beautiful and the staff is pleasant.

Maggie

10 de mar. de 2014

Wonderful experience, great deal, above all expectations! Noah my salesmen was the best we could of asked for!

Rob Elliot

3 de mar. de 2014

Excellent dealer, salesmen and leasing officer is very helpful.

Louis & JoAnne

1 de mar. de 2014

Our experience was wonderful with Heather Lane. Heather not only performed her duties as a sales consultant but went above and beyond to ensure we were completely satisfied. Heather is very personable and a true professional. Ira Lexus should feel very proud to have Heather as a part of their team. Thanks Heather for a job well done!

MaggieLily2

25 de ago. de 2013

I have been dealing with Ira Lexus/Lexus of Manchester and Doug Clifford for over 12 years. This is my fifth RX 350. I guess maybe you could say that this vehicle could sell itself--at least to me. However, what initially made this my car of choice was Doug Clifford. He's not your "average salesman". From day one, he has never been pushy or over bearing. There were never any surprises during or after the sale. Doug has the patience of a saint. Being electronically challenged, I'm sure that I have tried his patience! No question is too foolish. No task is too silly. All phone calls are returned. I can't imagine buying a vehicle from anyone else.

6matthias

21 de ago. de 2013

We have leased four Lexus RX 350s over the years. Three of these were leased from Ira Lexus of Manchester. There is a reason we drive four hours from Vermont to Ira Lexus: superb service! Joe Cardello did everything he possibly could to insure that our leasing experience was pleasurable and that the outcome was to our satisfaction. He makes us feel like family and we are proud to be in the Lexus family. Joe is our "go-to" guy for Lexus leasing and we hope he will remain so for many years to come. There is no one better. We were gratified that Joe introduced us to Ed Stockel and Nigel Long, who were both considerate and instrumental in providing us with assistance in achieving our goals. The RX 350 is quite simply a sensational automobile and we drove it home because of a sensational team. Kenneth and Lisa Kimmins

flomatt2001

5 de ago. de 2013

Awesome, grade A+ service. In the past I have owned Mercedes, BMW's and Porches the service was just fine. But the service at Ira of Manchester/Bedford is amazing . The staff is both friendly and professional. In these tough economic times, I have to say, as far as Luxury goes; Lexus is the best bang for your buck and Ira's service is second to none.

jjwrmw

7 de jul. de 2013

I have been purchasing/leasing cars for more years than I care to share. In all my years, this is THE best group. Friendliness, professionalism, respect for the customer and sincere effort to develop long-term relationships. Superb service department and staff, very welcoming group. I have sent friends to Ira who are also very happy with their experiences here. Lexus should be very proud of how their brand is being represented by Ira Lexus of Manchester!

MMunroe

12 de jun. de 2013

Today I purchased a Certified Pre-owned Lexus ct200h from Doug Clifford at Ira Lexus in Bedford, NH. It was one of the most pleasant car buying experiences I have ever had. Doug's demeanor was consistent and friendly throughout. I did quite a bit of research and found their pricing to be fair and close enough to recommended value, making the transaction relatively painless. The dealership was extremely clean, everyone I met was very professional and friendly, and the used car I bought was beautifully conditioned. I have been to over 8 dealerships of all different brands over the past two weeks and this one was the best by far!

MBoermeester

10 de jun. de 2013

I was on a mission looking for a used RX330 with low miles ( I had seen an 06 model online that I went specifically to see and test drive). Being a previous Lexus owner and already having test driven the model from other dealers, if the car in inventory was in the beautiful shape as described, I was expecting to trade in my ES300 (with over 200K miles). Doug Clifford greeted us. Someone had just come back from a test drive and another rep had the keys... he had to check on whether it was still available. Fortunately for me, it was and Doug had come out on the drive . This RX330 was a gem! A very knowledgeable sales consultant, Doug was able to answer any question that came up and he knew the model inside and out. Doug made the purchase of this vehicle a very easy and enjoyable process and I would highly recommend seeking him out personally if you are considering a Lexus purchase. Michelle

JMC0555

6 de jun. de 2013

I bought a new Lexus a week ago. My sales person was on vacation on the day of delivery so Doug Clifford graciously agreed to deliver the vehicle. He spent about 2 hours with me going over the many features of the vehicle. He demonstrated a great command of all the systems, and was very patient with me who, I'm sure was obvious to him, was having difficulty grasping it all. He repeatedly told me to call him if I experienced any difficulties trying to operate the complicated array of options. Of course I had difficulties, so I called him. He seemed delighted that I called and insisted I come in even though he had other sales customers at the time. He managed to juggle his customers and take care of my concerns too. He's able to make me feel special even though he must have been stressed doing so.I told him that he is the first car salesman I've ever looked forward to visit(I'm 72 and have seen a lot). In short, he's special and a credit to the Lexus brand.PS: all this and he didn't even sell me the car! John M. Carroll

glsawicki

13 de may. de 2013

The people were very friendly. Doug Clifford was very pleasant and very knowledgeable. He helped us with everything in purchasing our vehicle and helping with setup features.

Sarafaye

14 de abr. de 2013

I was very pleased with the quality of service and friendliness of the staff here at Ira Lexus of Manchester. It was the first time I'd dealt with the service staff in person, but I was treated like I've been coming here for years. It's a 45 minute drive for me to visit, but well worth it having the confidence that both myself and my vehicle will be well taken care of. Ira Lexus of Manchester makes doing business a pleasure!

francoeur

3 de abr. de 2013

Doug was a pleasure to do business with because he was professional and made it a great experience for us. We highly recommend that anyone looking for a new/used vehicle to visit Ira Lexus and ask for Doug!

amoreu03

18 de mar. de 2013

My husband and I, went Lexus to look at the RX 350 F because that is what I was wanting after his recent purchase of a RR. There on the showroom floor what appeared to be a IS 350 from the front end turned out to be a CT200h to our surprise. It was beautiful, sporty and just what I was looking for (even though I was unaware that was what I wanted when we arrived at Lexus). We worked with a new Salesman named Joe and he was fantastic. Joe Fitzgerald had a lot of patience with all our questions. If he did not know the answer he would find out and let us know promptly. He did not try to "pull a fast one on us" or try to talk us into something that we may not have really been happy with in the long run! Dave Derardi the Sales Manager was extremely helpful with our process as well. Neither gentlemen rushed us in making our final decision -- even when it was after 5 pm on a Saturday evening. They treated us with respect and were their first and only customer of the day (although they were quite busy). Lexus has impressed us with this sporty little hybird along with the outstanding customer service that they displayed. I pick up my new set of wheels this week and I could not be happier!

onthank89

10 de mar. de 2013

Doug is a fantastic person and he made the purchase process very enjoyable for us. He's very friendly, approachable and knowledgeable. He's truly passionate about his job. We also worked with Nigel on our trade-in. He was very professional during the negotiations and we were pleased with the final numbers. We will definitely buy our next Lexus from Doug and Nigel.

timmie926

8 de mar. de 2013

After calling 3 Lexus Dealerships 1 30 mintues from our house that didn't call me back Dave from Ira Lexus called me back right away, I told him our situation and he was eager to help us, told him that we were from Kennebunkport Maine and he gave us the most attention as If we were in NH. Gave him a description of our trade and he put the numbers together and we had a new RX-350 a week later. Got to the dealership on the last day of the month they were busy, dave came over and Introduced himself and I put 2 and 2 together, we ended up working togther for the Lannan family In Ipswich. Small world when you are In the Car biz! anyways John was our Sales associate very nice and very helpful showing Chris her new RX. If you are In the market for a Lexus I recommend this dealership, being In the car biz for over 20 years we were treated exellent! brand new facility easy location and to get to, go see Dave and John! TimatChris Kennebunkport Maine

boonieboy

24 de feb. de 2013

An awful experience. My wife and I were thinking of purchasing a new 2013 Lexus ES350. We currently own a 2009 ES350 and we absolutely love the car. I went on line and shopped around for pricing. I was contacted by a salesman from Ira Lexus in Manchester, who quoted me an internet price in writing and in an email from the IRA LEXUS Manchester website...I communicated with this salesman 2 times through emails to confirm that the discount he had quoted me could and would be taken off the MSRP for any comparable or more expensive model ES350... I brought said paperwork with me today to the dealership. The salesman had set up an appointment for me with the Ira Lexus financial person, Nigel Long. I had also printed out and brought with me a copy of the Kelly blue book trade-in price for my current vehicle, the aforementioned 2009 ES350 I believe to be in excellent condition, with only 33700 miles on it. The salesman was "not available" on this day, Sunday 2/24/13 so I initially worked with Doug Clifford, who my wife and I were very pleased with...things were ok until we entered discussion with Nigel Long regarding the particulars of the pricing. Nigel was quick to explain that the salesman who had quoted me the discount pricing was absolutely wrong in his quote as it was written and that the pricing would not be honored. I quickly pointed out that I did not make it up, that he was holding in his hand the very communication from the IRA LEXUS Manchester website that supported my claim......Nigel then explained to my wife and myself in typical Dealer doublespeak fashion about the numbers and how even he would buy a vehicle at this discount. I decided to move the conversation on to the appraisal of my trade-in...I obviously now expected to be low balled here, but not to the tune of $2500 !! Nigel had advised us that if I went online to check the pricing of my vehicle, that I would find that it would sell for only $21000...that it was ridiculous to think any dealership would pay me the Kelly blue book for my trade-in...As soon as I arrived home, I went on auto dealer.com and found the same exact vehicle with almost the same mileage as mine (33045) at a price tag of $22998 at Herb Chambers ....the price range for 2009 ES350's within the mileaage range of my vehicle was from $23000 up to $27000!!! Kelly blue book trade-in value for my vehicle is 21046......Nigel 's offer to us was approximately $18500. So needless to say, my wife and I exchanged pleasantries with Nigel and Doug and headed home through the snow after a very disappointing experience..I could have saved us a lot of aggravation had I known the quotes given to us meant less than zero.

thebeane

19 de feb. de 2013

The best car buying experience ever!!! Doug Clifford has to be the friendliest and most genuine sales person we've ever dealt with when buying a car. He treated us like we were his family and introduced us to the IRA team so that we would know them when coming in for service, etc. I would highly recommend Doug for his kind, friendly approach to selling a car. Thanks Doug, I Love my car. :)

garydodge1

18 de feb. de 2013

The entire experience was very professional and pleasant. The delivery was beyond my expectations. Doug took a great amount of time to explain all of the features and to LISTEN when I had questions. The car looked beautiful.

Ksoucy02

3 de feb. de 2013

I had an excellent experience shopping for a new car at IRA Lexus of Manchester. Doug Clifford was wonderful, he worked very hard to find me exactly what I was looking for. Doug was very thorough reviewing all the options so I would feel comfortable before leaving the dealership. I definitely would recommend IRA Lexus and will be returning myself.

Dsouthmayd

27 de ene. de 2013

Treat you like a million bucks. Very accommodating to our busy schedule. This is the 2nd car we buy from them and we will continue to go to them for sales and their exceptional service.

James Schechter

12 de ene. de 2013

THE QUESTION IS, would you buy a car from Doug Clifford? The answer is an unqualified YES. Mr. Clifford is a true gentleman, and makes the process of buying a Lexus seamless. It's like buying a car from your favorate uncle. I know, I have been buying Lexus's from him for over ten years. So, if you want to buy a Lexus, call Doug Clifford, and experience the ultimate in customer service.

mc_le

6 de ene. de 2013

There has been so many changes since the dealership has relocated to their new facility. There seems to be so many new faces, and so many faces that I miss. I was very surprised to see Rosie go, but I am so glad that Ryan is back. Thank goodness Laurie is still there as well! Ryan and Laurie are the best service writers out there, in my opinion. Ryan - very courteous, quick, and efficient! Laurie - has the biggest heart, no wonder all her customers love her! And of course, there is Nicky! The very lovely and cheerful cashier/receptionist. Such a gem of a sweetheart! Service is truly outstanding as always. I miss how cozy it was in the old place, the new place seems a bit stuck-up, but thanks to the three people above, I still feel at home!

A Lavin

10 de dic. de 2012

What a wonderful experience! With such an advanced vehicle and so much to know, Doug Clifford really considered my needs as a buyer and was very thorough explaining the specifics on my new car - and in a fun way! No pressure, just a wealth of information. I appreciate that he's willing to be available to me whenever there's a problem or concern, even after the sale. I can rest assured knowing that I'm in good hands and I'm pleased to have had the opportunity to work with such a fun and knowledgeable salesperson. Call Doug to help you to select the Lexus that suits your needs, you'll be glad that you did!

ghostofarose

9 de nov. de 2012

If you are really interested in buying a car, you need to go see Daniel Bonenfant at Ira Lexus. I had no intention of buying a car on the first day I was looking, and at the first place I stopped. But that is exactly what happened. Dan was very patient with me, despite the fact that I admittedly changed my mind about what I was looking for in a car several times during my time at the dealership. Dan could not have been more professional. Each and every time I arrived through the front door, I was courtiously greeted by schedule coordinator/receptionist Hazel AbadSantos and receptionist Kyla Fetzner. They were quick to acknowledge my presence, and they made sure that I was being taken care of. When I picked up my car, salesman John Derkrikorian showed me all of the features of my new vehicle. What a patient person. He could not have been nicer. Great interest rate from the dealer. Very satisfied with my experience at Ira Lexus. I would highly recommend.

Mustang413

29 de oct. de 2012

My wife and I were driving by the lot when we saw an SUV that we had been looking for. I went in for a test drive and was assisted by Daniel. He was very professional and answered all my questions. The used car prices at IRA Lexus are priced to sell. There was no back and forth on the price of the vehicle I wanted or the trade of my vehicle. The entire staff was kind and took care of all my needs. If your in the market for a news Lexus or are looking for fair priced used car, I would highly recommend you go in and see Daniel at IRA Lexus.

TessLovesYoga

28 de oct. de 2012

Every person I came into contact with was sooooo great. I feel really good about my purchase and am thrilled with the product and service. Yay to IRA Lexus of Manchester... I hope to stay with this dealership for years and will highly recommend it to everyone! Tess

crossec

23 de sep. de 2012

I always get the best service from Laurie Beauchemin in the service department. She will work with you to make almost anything possible. Though she is very busy she always makes a point to return calls in a timely manner!!Always friendly!!!

RAMS 2012

15 de ago. de 2012

As a repeat customer to IRA Lexus, we were tremendously satisfied with the buying experience. Joe Cardello assisted us through the process towards the purchase of a 2013 RX 350. He is patient and knowledgeable. He explained all of our possibilities including options. He located the car for us from another dealer. We would highly recommend Joe to anyone seeking a dependable new Lexus. This was the finest new car buying experience we have experienced. Many thanks to Joe and the IRA Lexus team!

Sumodh

2 de ago. de 2012

Overall experience with Ira was good. Special mention needs to go to Doug Clifford who was very energetic and full of positive energy every time I met him and was very efficient and effective in finalizing the deal on my Lexus RX 350. The dealership itself including the service area is very neat with no shabbiness. Very professional and friendly crew. Definitely will recommend Ira Lexus NH to all my friends and relatives.

crossec

12 de jul. de 2012

Ira Lexus of Manchester is one of the best deanships i have ever been to. Service department is the best and the sales people are almost zero pressure.

FlorianKoz

4 de jul. de 2012

My previous dealings with Ira Lexus have always been gratifying. On this particular visit my wife and I were shopping for a late model LS460, Doug Clifford made the shopping very pleasant, and his professionalism was evident from the outset. At the time of vehicle delivery I occupied Doug for over three hours with questions and requests he never complained, and we got to understand all of the vehicle's features. There were some repairs that were requested and these were granted without hesitation. I would recommend Ira Lexus to anyone without hesitation.

Dick Normand

25 de jun. de 2012

The car dealer is suppose to supply seat belt extenders if you need them. Today I contacted you to get two seat belt extenders for our back seat of our Lexus and Rosie said, "We would have to bring the people who would be using the seat belt extenders down to Manchester, NH to be measured"!!! You got to be kidding me???? We have at least three different people that go places with us, some are elderly people and we are suppose to embarrass them and ask them to travel all the way to NH to get measured for a seat belt extender so they can ride in our car?? We used to own a Cadillac Deville and the Caddy dealer just gave us two different size seat belt extenders for our guest to use in the Cadillac when we had it!! But Lexus Dealership would rather we get tickets for our guests not being able to buckle up and be safe. Who are you kidding??? This has really turned us off to ever owning another LEXUS......Cadillac dealership will get our business from now on!!!THIS IS THE MOST ABSURD THING WE HAVE EVER EXPERIENCED WITH A DEALERSHIP!! DOESN'T THE LAW REQUIRE YOU TO PROVIDE FREE OF CHARGE SEAT BELT EXTENDERS FOR ALL VEHICLES????TO KEEP PEOPLE SAFE??? NO ONE MEASURED EITHER ONE OF US FOR THE SEAT BELTS THAT CAME WITH THIS CAR....SO ARE THEY REALLY SAFE????????????????Dick & June Normand

lenupinnh

18 de jun. de 2012

I was pleasantly surprised with the people at Ira Lexus. I first showed up on a Friday evening, hoping that they would be open late, but that was not the case. They were close to closing time (6pm) and were very busy with there impending move to their brand new facility and yet they were friendly and took time to answer my questions. I was assigned to a pre-owned specialist Rob who took the time to get to know what I was looking for and took notes. We agreed to meet over the weekend at their new facility in a nearby part of Bedford, NH (where CR Sparks used to be). I forgot to call ahead, as Rob had requested, so when I arrived he was out driving with another customer--these things are difficult to predict. The manager hooked me up with a younger salesperson, Tim, who was also very easy to talk with and deferential. With Tim's encouragement, I ended up spending a lot of time there and test drove 3 used cars and got a first round offer on my trade in. Now, I was originally intending to spend less and get an older, higher mileage car, but I was really impressed with what I could get for another $5-6k. I could get an '09 IS-250 with premium package, lower mileage, certified with 3 year warranty, and in fabulous condition--new tires, brakes and more. I also preferred the idea of a car that was a couple years beyond the upgrade year ('06), with the kinks worked out; reliability was of top concern to me since I tend to keep cars for over ten years. Originally I thought that paying extra for a certified pre-owned vehicle was a waste, but seeing the prices and some of the work that is put into the vehicle up front was illuminating and the 3 year warranty (up to a combined mileage of 100k) was very reassuring. I anticipated Ira Lexus' sales staff to be perhaps a bit snobby and their prices high, but I was impressed on both fronts. The pre-owned department is in the main building with the new car staff, which is nice, and the prices were at a sweet spot: much lower than new but not that much more than older non-certified cars. The staff were well-mannered yet also friendly and good listeners. The pre-owned selection was a bit lean (I ended up getting my IS at another Lexus dealer where they had the color my wife and I wanted) but Tim says that with the move, they are building their inventory. He also explained that the internet has changed pricing strategy in the industry: to attract customers, you have to show a competitive price up-front, so I found that there is a lot less mystery and dickering in the car-buying experience. This reduces the anxiety about getting a fair deal. Oh, and I love my "new" Lexus IS-250 with the nav package. Its a fabulous sporty car and easy on the eye.

charlesbraga

3 de jun. de 2012

I had been searching for a great feature-laden SUV and had visited several dealerships encompassing several brands. The Lexus RX350 appeared to be an excellent choice, though I was very enamored with an Acura MDX and Infiniti JX. After visiting Acura, Infiniti, and another Lexus dealership, I ended up calling Ira Lexus of Manchester since they had what appeared to be a perfectly outfitted excellent condition 2010 CPO Lexus RX350. The staff was welcoming and friendly. Doug Clifford was exceedingly willing to assist me. I was shown the vehicle I was most interested in. Though it is high pollen season here in NH, the vehicle was cleaned before my viewing. Doug was knowledgeable in reviewing its features and assisted in a great test-drive. The comfort and quality of the car met expectations and resulted in a swift and pain-free purchase process which met a great price point. Delivery was a breeze. Other than a glitch with Lexus central regarding my Lexus Enform activation, everything was smooth and made for a great transition. The service staff was introduced purposefully. I found them to be down to earth, friendly, and welcoming. The RX is the quietest and most maneuverable of the SUVs I've driven. It is feature laden and comfortable, more economical than an Acura MDX and affording greater driver visibility than an Infiniti JX. As well, Ira Lexus of Manchester's price point bested as-advertised prices of similar vehicles at other Lexus dealers and made for a smart acquisition.

Roger V.

30 de may. de 2012

At 75-years of age, I have purchased 22 vehicles in my life-time of which 5 were America manufactuers (4 preowned; 1 new) purhased in the early 1960's. All were unsatistory in service and customer satisfaction. Since that time, all vehicle purchases have been foreign manufacters to include VW, Honda, Infinity, Mercedes, Toyota and the last 3 were LEXUS RX 300 and 350. Of the foreign vehicles purchased only 3 were new (2-VWs; 1-Honda). All others were pre-owned, certified, one owner, low mileage (under 20,000 miles), a complete service record, clear carfax report, etc.As a retired businessman, I research a specific vehicle wanted at reputable dealers within 100 miles of our town zip code, do extensive research to prepare for the eventual negotiation process anticipated with dealership business and sales managers, and sales & leasing consultants.Without any reservation, the most outstanding sales & leasing consultant in all my years of negotiation and purchasing vehicles has been Douglas (Doug) Clifford, IRA Lexus of Manchester, Manchester, NH 03103. Doug personality is welcoming, pleasant and fun, knows thoroughly the entire Lexus product line, is prompt, attentive and most important an outstanding listener! During the vehicle explanation and operation, he explains literally everything while understanding that the best use is achieved by "doing" it yourself. Doug understands the "market" so well, that after explaining pricing and the negoitations, there is no multiple trips to the sales manager'office for continued dialog. The sales manager has complete confidence and trust in Doug's extensive experience and what he is recommending. The primary (and in some cases the only) objective of most dealerships is selling of vehicles. Doug's has dual objectives of building rapport with each prospective client, to develop repeat business potential for the dealership and selling vehicles. There is no one better than Doug Clifford and, because of his personal and busniess acumen, IRA Lexus of Manchester is my dealership.If you want to have fun and a most informative experience in purchasing a vehicle, go see Doug Clifford; I will continue to do just that!Roger V.

Wayno104

26 de may. de 2012

We had a fun and informative experience at IRA Lexus of Manchester while shopping for a new SUV. The sales staff was prompt, attentive and very knowledgable. The delivery of our vehicle was simple and the review of the vehicles features and operating systems, done by our salesman, Doug Clifford, was very through. We are very pleased with our Lexus RX 350 and look forward to visiting the brand new state-of-the-art dealership facility for our service needs.

davewin

25 de may. de 2012

Who knew buying a new car could be a totally positive experience? Jake Pawlusiak of IRA Lexus of Manchester did! I recently wandered into this Lexus dealership having already decided to buy my 5th New Toyota Camry. From the moment I entered this dealership I was enveloped with professionalism, listening skills and interest in my unique set of requirements. Jake promptly configured several different opportunities based upon our initial discussions.When I test drove the Lexus ES350 I was given the chance to test my concerns about whether I need the extra HP and cost over my previous Toyota Camry. A frank discussion about the Toyota Product with the quality of Lexus finishing convinced me it may be time to switch. Jake also offered a Lexus ES350 used by the dealership for several months as a loaner which would still carry all the benefits of a new car, with a very attractive price. His detail knowledge of the Lexus product was amazing, and I never felt uncomfortable about wavering, or pushed into a decision. After the purchase Jake continues to call to make sure I am pleased with my purchase, and makes himself available for any questions which may occur. I will definitely recommend Jake Pawlusiak (603-657-2319) and IRA Lexus of Manchester to my friends and family with out hesitation!

bureesukh

12 de may. de 2012

I have faced a very bad experience when i tried to purchase the vehicle from them. Sales person was nice to me but very unprofessional and unknowledgeable for out of state sales. Sales manager keep me waiting almost 48 hours to verify information from lexus and because of that, i lost me other deals. Finally after 48 hours, they noticed me they can not make a sale out of state which is cost me a lose a deal that offered from different dealer and waste my time. I suggest you, If you want to buy the vehicle and you live out of sate, do not even try to purchase the vehicle. You will waste your time.

Jill.oshaughnessy

11 de may. de 2012

Actually , this is the first time we visited this dealership and honestly, it has been the best overall experience we had with purchasing a new car. Everyone we spoke to was very professional and polite. John took extremely good care of us when teaching us about our new car and was very patient.The only problem we had was having our paperwork ready for time for pick up. However, even with this, everyone was extremely apologetic and resolved the issue as quick as possible.We would defiantly recommend IRA Lexus to anyone of our family, friends or co-workers.

Satisfied Lexus Owner

6 de may. de 2012

We recently purchased a Lexus ES350 from Robb Schwartz at Ira Lexus. From the time we began the selection process, until we took delivery Robb was extremely helpful and knowledgeable in facilitating our choice of model and options. He answered all of our questions professionally and saw to it that we had all the information we needed. This is significant in view of the fact that prior to this we had driven 7 of the same brand car before switching to Lexus. We are grateful for Robb's guidance in helping us choose our car. When we are ready to purchase another vehicle we will come back to Ira Lexus and Robb Schwartz.

geljer94

28 de abr. de 2012

Jake Pawlusiak was by far one of THE most pleasant, professional salesmen that my husband and I have EVER worked with! His customer service, attention to detail, knowledge regarding Lexus cars and service, commitment and concern to earn our business was superb! His communication was outstanding! He was respectful, never pushy, listened to our needs and concerns. We first inquired about a pre-owned ES 350 with specific mileage etc. We were not in a rush to purchase and we didnt really want to compromise. Jake took on the car search challenge and kept in touch us. Our priorities changed and we introduced the need for also purchasing a Toyota Tacomaalso looking for low mileage. Jake had a Tacoma transferred to the Manchester NH facility and it totally fit our requirements. He also provided us with an option of purchasing the Sales Manager's 2012 ES 350 Lexus which only had 5,000 miles on it. Jake also provided a second option of a 2010 350 ES with low mileage in our price range. We currently owned a 2005 Lexus ES 330, which Ira Manchester superbly serviced for the past 7 years. With this in mind, coupled with the potential purchase of the Tacoma and the 2012 ES 350, Jake and the Sales Manager, Nigel Long made us an INCREDIBLE offer on the two vehicles! Additionally, they gave us a great trade in for our 2005 Lexus and an outstanding finance package for both new vehicles. The sales was an extremely positive experience and the extras were phenomenalcomplimentary first oil change, satellite radio, 2 months of complimentary destination assistance, complimentary one-on-one training for all the electronic features, blue tooth and phone contact lists added, wireless music, GPC etc. Both Jake and Niles were sincerely personable and made time for our questions and didnt suffocate us. My 92 year old father was with us during the purchase and they both made a point to chat with him and make him comfortable. They transferred our license plates and provided all the details for us to drive both cars off the lot the same day. The follow up service was equally exceptional. We received calls asking if we had questions and one day I drove to the dealership unannounced with a few electronic questions and they immediately provided assistance. The best car buying experience we have ever had.5 stars!!! 10 out of 10 RATING. Thank you guys!!!!I'll stop in when I come up for service!

clark330

24 de abr. de 2012

Working with Doug was a pleasure. Definitely a wonderful salesman but along with that, he's extremely personable. Can't remember a more pleasurable experience while buying a new car. The CT200h is a beautifully built machine with excellent quality control.The entire staff is exceptional! See you at the new dealership in bedford.Jerry and Judy Clark

mcatalano12

21 de abr. de 2012

Doug was very helpful in the sales process. He was able to effectively understand my needs and provide the best options for me. He was not pushy whatsoever, as most salesmen in the past have been. Doug identified my needs and led me in the right direction. He was extremely helpful going over the entire sales process in great detail to ensure I was well informed. Doug makes sure that you are making an informed decision before making any decisions.

RyanandNick

20 de abr. de 2012

Doug was wonderful to work with. So friendly and helpful! Loved our experience with IRA - and absolutely love my 400h. I can't wait to come back in a few years and trade for a newer 450h.

HappyLadyLexusOwner

13 de abr. de 2012

We recently purchased a GX460 from IRA and Robb Schwartz was our wonderful sales person. We cannot say enough good things about Robb. He is very knowledgeable about the Lexus product line and our purchase went very smoothly from beginning to end. We were in and out of the dealership with our beautiful new Lexus and all paperwork signed within a couple of hours(and we had two youngs kids with us during the process!). We would definitely recommend dealing with Robb when purchasing your Lexus from IRA!

godsaid

12 de abr. de 2012

From start to finish, doing something that is always a grind, we have to say we had a great experience at Ira Lexus. We would recommend this dealership to anyone looking for a smooth 'ride' through the car buying experience.

icehock9191

12 de abr. de 2012

Went up to Ira to check out a Lexus IS 250 that appeared to be a good deal comparing it to other cars I was evaluating. The experience was negative top to bottom. I will list them in the order that they happened.1) Arrived, and and met the salesperson, and although I asked twice, was not shown the car I inquired about for 39 minutes. I was asked a litany of questions regarding other cars I might be interested in, driving habits, etc. A complete waste of time.2) During the test drive, the car dashboard lit up with warning lights. The car began to shake, and it would not go above third gear. 3) When I returned to the dealership, the salesperson asked if I would like to proceed as if it was a minor issues, and it was going to be looked at the next day. He asked if I wanted to see some numbers assuming the car was going to be OK. I agreed. At the same time, my trade was appraised, but my keys were not returned, as a type of trapping method which really bothered me. 4) The trade number was well below what I had been offered at another dealer. Well below. I got 13k, and was offered 9. I bargained for 12 and was given 11. 5) All of the above is typical, although annoying, car buying bs. However the following is why I WOULD NEVER BUY ANYTHING from these people. Once the car was returned from the test drive, a group of people came over to the car and started to look at it. 10 minutes later, after I walked back into the dealership, I remembered I forgot my folder, and asked to return to the car to get it. I was instructed to go to the garage. When I arrived, that same group of people were looking at the car. May I remind you the car was broken. I mentioned to the group that the car was broken and a salesperson ushered my out of the garage saying everything was fine with the car and I didn't know what I was talking about. Very questionable.6) The final agreement between me and the salesperson was that he would call me first thing in the am once a mechanic could evaluate the car. I got a call, the next day, at 530PM, saying the group who was looking at the car in the garage had bought it. I was pressured into putting a deposit down on a car that had a complete meltdown on a test drive, and when I said no, and I just wanted to know what was wrong with it before I made a decision, and they sold it that night.This dealership is questionable to say the least. The salesperson was more interested in his new high-tech dealership that giving me a fair deal on my trade. I hardly felt bad for him. The whole experience was negative. I would not even waste your time with this dealership.

TILTONS

11 de abr. de 2012

After purchasing many cars over the years, I had the best experience ever as I recently acquired a 2013 GS 350. Joe Cardello was very knowledgable and a wonderful resource throughout the process. He has assisted a number of friends in the past, who are all satisfied with their buying experience. The new Lexus is a terrific car. I would highly recommend both Joe Cardello and the rest of the Ira Lexus team.

Lafrance419

10 de abr. de 2012

My overall experience at this dealership was great! I was interested in a car I saw online, but live 1 1/2 hours away. We called to let them know we were interested, but we're unable to get there until right at closing time because I work late. John and Steve both stayed until well after their regular business hours helping me purchase my new vehicle. John was very easy to talk to and made our experience as good as it gets. I also requested some other work be done before we took the car home, and after it was finished, they delivered it all they way to me! Thank you all!

cilden

10 de abr. de 2012

In October of 2006, we purchased a new ES-350 from Diane Apostles. She was very nice, but the financial guy at that time was an "A__". After threatning to leave, due to the rude behavior of this man, Diane asked us to come back and work with her some more. Bottom line, we bought the car but I swore I would never return. This past Easter weekend, we were in Manchester and were interested in seeing the new GS-350, just looking. We stopped by and were met, shortly after, by Samantha Sula. She was not pushy, very knowledgeable, and more than willing to work with us. After a test drive, I mentioned that if our car wasn't so dirty, I would ask for an estimate. She said that IRA buys dirty cars at a very good price. We were given a price, it was off of my willing to pay price by $5000. Sam went back to Steve, I believe, and came back with about half of the difference. I sent her back to the mysterious room and she came back with something that I could live with. We bought the car because we wanted it and Sam was a big part of the selling point. Steve, in the mysterious room, was also very helpfuland pleasant. After all that is what the sales experience is all about, making the dream happen! I am now pleased with the IRA experience and will recommened them to others. My take on this is the buyer is the one who should decide what and where to buy and not a pushy sales staff. We did not experience anything other than pleasant and helpfull staff.

Gary & Dure

8 de abr. de 2012

Bought a new Lexus ES350 from Thomas Christopher, Sales Consultant. He went above and beyond instructing us on the use of the various electronic equipment. He is outgoing and very friendly. We would recommend any potential buyers to seek him out as he is easy to deal with and knowledgeable. Stephen Pease, Financial Manager, made the paperwork process painless. Everything was done before hand and when we went to pick up the new vehicle all the paperwork was completed within 10 minutes and that include talking about personal matters as well. You will find the Lexus Manchester dealership very accomodating and the personnel very friendly, cordial and helpful.Finally, you will find a great selection of inventory on hand both new and used so pay them a visit and ask for Thomas Christopher to assist in helping you identify the Lexus model that will meet your needs and for outstanding assistance after purchase.

askreet

7 de abr. de 2012

I went to Ira Lexus looking for a particular vehicle I had seen on their website (2009 IS 250). When I got there it was right up front and it was gorgeous. Doug approached me and was super knowledgeable about the many questions I had. He really has a passion for these cars, knows each one inside and out. Everyone there was friendly and approachable, constantly offering refreshments and asking if we had any questions. I never felt like anyone was trying to "pull one over" on me, which had been my previous buying experience. A few imperfections on the car were added to be fixed as conditions of sale, no problems. Steve ran our credit for financing through a number of companies, getting us a very reasonable rate. He clearly showed us the options for warranty, financing, etc. without pressuring us into anything. While we were waiting for all the paperwork, Doug walked us around to meet everyone in service, support, etc. If you're looking for a nice quality vehicle from equally nice and quality folks, you can't do much better than these guys.

JennandJohn5

30 de mar. de 2012

My experience with Ira Lexus was wonderful. My salesman was professional, knowledgeable and took the time to answer all of my questions, show me all of the vehicle's features, and so on. He did not rush, he was so very positive and enthusiastic! I bought a 2012 Lexus 350RX and I love it. I will definitely recommend Doug Clifford and Ira Lexus Manchester to all my friends and family! Great experience! Superior service!

hawoolfrey

26 de mar. de 2012

I leased a new ES350 from Doug back in 2010 and it was the best car buying experience I had ever had. Shortly after I leased it, I went through a divorce and had to trade the car in for a Mazda in order to have a cheaper car payment. I finally got to the point where I was financially able to get into another Lexus so I went to see Doug right away. He put me in a beautiful used IS 250 and I am completely in love with it. Again, I had an amazing experience with Doug. He does not sell you a car just to make the sale. He truly wants his customers to have the best experience possible and his goal is to have everyone walk away knowing that they made the right decision. I would purchase a car from Doug again in a heartbeat and plan to try to get into a newer car in the next couple years. The service at IRA is also second to none. Request Rosie. She is a pleasure to work with and IRA service always makes sure that you walk out 110% satisfied! Highly recommend this dealership.

ejhooper

23 de mar. de 2012

Ira Lexus of Manchester is a wonderful dealership. We just purchased or third Lexus RX from this dealership and could not be more happy with the care and treatment we received. Special kudos to Doug Clifford; he has an unbelievable knowledge of Lexus vehicles and always gives 100% plus in time, attention, and devotion to his customers.

lisatonn

10 de mar. de 2012

I met Doug Clifford back in July, 2007 when I was interested in buying a Camry, but was not happy with the salespeople on the Toyota side. He sold me a beautiful Camry, but alas, I have always wished for and dreamed of owning a Lexus, so on Thursday, March 8th, I decided to go down to Lexus and have a look, I only had 45 minutes as I had to pick my daughter up at school. I had already researched them somewhat and knew I could not afford a brand new one, but perhaps one with 20,000 - 30,000 miles on it or so. Well, I saw the car of my dreams, and I had to leave! Doug was supposed to leave at 3PM that day as he had people coming to install granite counters at his house 30 min. away, he offered to wait for me to get back and well....HE MADE MY DREAM COME TRUE! I was back at 4PM and he was with me till 7:30PM that evening and I drove home a beautful 2009 LEXUS IS250.....and I LOVE THIS CAR! I did find some scratches on it the next day, as it was dark out by the time I was really taking a look at it, and I ended up coming back the next morning for a full hour of education on the car, which I needed, as it has so many bells and whistles! Not only was Doug patient, friendly and encouraging, he even made me 2 special CD's of his favorite music! Everyone should request these, the music is wonderful and the stereo in the Lexus is top-notch! And yes they gave me a free tote, and a Lexus keychain and Nigel Long, the sales manager was quick to make an appointment for me to get my car in to have the scratches taken care of...I am amazed by Doug and Nigel's friendliness and their sales center. Go see Doug Clifford for your next car, he's amazing in every way!!! He is my sales person from now on! I won't go anywhere else!!

gegurichingu

29 de feb. de 2012

I recently purchased a 2012 RX350 thanks to the endless efforts Doug Clifford put into satisfying my demands and the sincerity he showed in accommodating my needs. All through the process of so many changes in the plan Doug continually proved to work with me on my side with patience and faith in me. [I changed my mind a couple times and then had a problem with my old car's leasing company which delayed the process by 3 weeks!] I have dealt with and owned cars from BMW, Mercedes-Benz, Volvo, Acura, Porsche and more but I have never met a better sales person than Doug. Doug is not only very knowledgeable and passionate about the Lexus cars he sells but I think he is also a genuinely enthusiastic and optimistic person in life. His love for music, his dogs, his wife and friends... all that make up a person whom I could trust and like. I am happy that I bought a car from him/this dealership, and I will continue to highly recommend him to all who's interested in getting a car.

jmu7

8 de ene. de 2012

We just purchased a new Lexus RX350 and had a tremendous experience doing so. Our sales person was Doug Clifford and we cannot say enough good about him. From the moment we entered the showroom floor until we drove off yesterday with our new car we were treated royally. Doug spent the necessary time to understand our needs in a car and insured we were matching the new car to meet those needs. He is very thorough and accommodating. He made sure we were comfortable calling him with any questions and invited us back to the dealership for a refresher course on the car's technology. Doug went the extra mile and burned five CD's of music for us to enjoy on the ride home. We would and will recommend Doug to anyone we know who is interested in a Lexus. Our experience in purchasing this new car was totally different than any we have ever had and it is a tribute to all of the staff we interfaced with, but especially Doug Clifford.

tonio

30 de dic. de 2011

I recently returned to Ira Lexus of Manchester becuase I wanted to trade in my 2008 RX350 with a 2010 RX350. After having dealt with multiple delaerships who wanted to give me less money for my trade, Ira Lexus of Manchester was able to offer me a lot more for my trade and get me into a beautiful 2010 RX350. Thanks to Doug Clifford my buying experience was truly outstanding. He was very friendly, informative and knowledgeable. Doug was simply terrific and delivered on all that he promised and made sure everything ran as smoothly as possible. Thank you Doug for your outstanding help and support in getting me into my new car which I absolutely LOVE!!! I truly appreciate it. I'll be sure to send all my friends and family over to you.

utreraj

27 de dic. de 2011

I have been purchasing vehicles for almost 50 years and I would like to state that my recent experience at IRA Lexus of Manchester was the most professional and pleasant I have ever encountered. In particular Mr. Douglas Clifford a senior Lexus consultant was extremely knowledgable and his attention to detail and my needs during my purchase and delivery process was remarkable. This was my second experience with IRA Lexus of Manchester and based on this one with Doug Clifford it certainly will not be my last. He should be commended as a tremendous asset to the dealership and the Lexus product line.Sincerely,William J. UtreraMajor, USAF Retired

Marykauai

17 de dic. de 2011

We had an excellent experience with Ira Lexus, and more importantly our sales associate John Derkrikorian. He was great! No pressure, knowledgeable, and so wonderful! I have shopped around for many vehicles, and am constantly annoyed buy the cheesy nature of so many sales agents, but John was honest, inviting and pleasant. We will definitely be back. Thank you John for all of your help. We really appreciate it. Many thanks and ALOHA!

bill

30 de nov. de 2011

This is the second RX330/350 purchased from Doug Clifford at this dealership. Doug originally sold me my first Lexus RX330 in April, 2005 which I just traded in (with 86,200 trouble-free miles) 2 days ago for an RX350. Honestly, I was more "in the mood for a new car" than "needing" a new car. The new car is a big improvement over the 330 and I can't wait to drive it more. Doug is exactly the kind of sales consultant I like. He knows what he's talking about...knows the competition...does not exaggerage...a real straight shooter. He spent more than enough time with us to conclude this sale. Our first visit was really just seeing the new model and getting a sense of price. We then decided to move ahead and made an appointment with him on a Sunday when he was not scheduled to be at the dealership. This was the best time for us and Doug made the time for us. While price is certainly important, I'm more interested in the quality of the car itself and the service I will get at the dealership. I'd also like to mention the outstanding service I enjoyed on my RX330 over the past 6 years...all due to the wonderful efforts of Laurie Beauchemin in the service department. She's always happy to hear from me and has gone way out of her way to make me a very happy customer. I note that there are no Amenities listed for the dealership, but they have a wonderful customer lounge with cable TV, free internet access with work desks and a great selection of coffee and fruit. They've almost finished their new building and I can't wait to see what that looks like!

Bearsie

30 de nov. de 2011

First Lexus for us. Great experience from beginning to end. So lucky to have dealt with Doug. He was patient, answered all of our questions, had a vast knowledge of the car, how everything worked, how it compared with other vehicles, and spent as much time going over everything as we needed. Even offered to come to the house and set up the garage door opener. We did not feel pressured in any way. He always promptly returned calls and got us any additional info we asked for. The sales manager, financial person and the service dept personnel were also great. Very patient and explained everything clearly. Will definitely be back and recommend both Ira of Manchester and Doug. Marilyn and Bob

dianasotis

25 de nov. de 2011

Doug is the best and the main reason why I recommend this dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the registry, and forget trying to contact anyone without having to leave a voice mail message. However, Doug worked tirelessly to provide excellent customer service and solved any problems created by others.

cliebling

4 de nov. de 2011

Doug was very friendly, knowledgeable, accomodating, and helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester.

houlec

31 de oct. de 2011

Doug was great. Very friendly and extremely helpful in explaining all of the functions of the car and offering his assistance whenever I have queestions in the future.

bperrotti

9 de oct. de 2011

The IRA staff, most notably Rosie and Doug, made the purchase of our RX350 a wonderful experience. We showed up fairly informed and were evaluating the comfort and drive in comparison to similar models from Acura and Mercedes. Doug pointed out less than obvious features about the Lexus; he did not malign the competition. We never felt like we were being sold. After the decision, he worked with us on a fair price by comparing IRA's invoice with one from Edmunds. Once the purchase was complete, Doug introduced us to the knowledgeable service staff (Rosie). He spent close to 2 hours with us when the impeccably clean vehicle was delivered. He's called us no less than 3 times to confirm our delight with the purchase and to answer any questions.

Kimberly631

5 de oct. de 2011

I was very disappointed with the way this dealership ran it's business from the second I walked in the door. First of all, I had to wait around before any one would even talk to me about what I was there for. Any dealerships in the past that I have gone to, I have had no trouble getting someone to talk to, especially salesmen. Secondly, the salesman would tell me one thing and then the financial guy would tell me something that contradicted what the salesman told me. For example, I was told by the salesman that they had a runner who would register my car for me and finalize all the paperwork. When I decided to get my loan from a credit union and not through Lexus, all of a sudden the financial guy tells me that they "Lexus really doesn't have any runners" and usually only do that if you finance through Lexus. Well when I asked what the $395 administration fee was for if they weren't doing any of that for me, he told me they keep all my papers on file. Really? Needless to say, I put up enough of a stink that they did all of a sudden find a "runner" to do my registration for me. Then, I had to wait for hours on the day I was in to sign papers and pick up my car. Everything was supposed to be ready for me when I got there to speed up the process and NOTHING was ready for me. I played phone tag for weeks about a part that they owed me, and one week, I had to wait 5 days for a call back. All in all, I found the customer service at this dealership was exceptionally terrible. I am on my third Lexus, and I plan on owning many more Lexus vehicles in my future, but I will never, ever, buy a car from them again.

Memmy and Burmpy

30 de sep. de 2011

Doug and all the people there were friendly and helpful. Love the car, and know that we'll have great service. Feel like part of a family!

joanne belanger

8 de sep. de 2011

Doug Clifford made us very comfortable talking about the used Cadillac we bought.He's very friendly and knowledgeable. Stephen Pease simplified the loan process and filling out the paper work for the car and the warrantee. Any questions we had they were right there with the answers and advised us to call any time with questions.

hmmaley

6 de jul. de 2011

Just purchased a 2011 RX 350 from Ira Lexus and could not be happier! Doug Clifford is wonderful - he has a wealth of knowledge about the vehicles he sells and a GENUINE interest in you as a customer. He made me feel completely at ease throughout the process and took extra care to make sure I understood (and enjoyed) every detail of my new vehicle. He even made me a few CD's to listen to during my first drive - THANK YOU DOUG! I also want to thank the rest of the staff at Ira. Every person I met and dealt with at this dealership made the purchase that much better!

jetski

5 de jun. de 2011

I purchased my 250 on the internet. I knew all the features spelled out from the dealer before I picked up the car. On arriving at the dealer I was introduced to Douglas Clifford. I was impressed by Doug's knowledge of the car and his patient handling of us during the paper. He was outstanding in showing us the features how the car works. He is the most outstanding salesman I have ever dealt with. Buying the car from IRA LEXUS was pleasant experience and Doug Clifford was great.

Nanchisholm

18 de may. de 2011

I have purchased my second Lexus in Manchester. The salesman, Doug Clifford, was introduced to me. He is the best sales consultant I have ever dealth with in purchasing a car. He was wonderful, he explained everything to me about the car and made sure I understood all the options. He also connected the bluetooth for my new phone and showed me how to program in my telephone numbers...He certainly knows his job and is excellent at it. I would defintely return to purchase another vehicle from him. He is a great guy and easy to talk to. He is a "Gem".....

valeriedutille

7 de may. de 2011

My husband and I just purchased a RX 400h used from Doug Clifford and he was the most knowledgable salesman that I've ever worked with. He also was patient with explaining all that we needed to know about owning a hybrid. He also followed up the very next day with us to make sure all was ok. I highly recommend Doug and this dealership. It, truly, has been the best experience that my husband and I have had in purchasing a car.

rubodo

24 de mar. de 2011

Even though I moved out of state three years ago, I just returned to NH and purchased my third Lexus from Doug Clifford. I find the dealership, service department and Doug as sales person to be exceptional. Doug patiently and expertly walks me through the process of finding the car I'm looking for, settling on the options and a fair price, and providing all the instruction and explanations I need to understand the capabilities of the car. After I drove off in the new car this last time, Doug found a pair of glasses which I had overlooked in the trade-in car. At his own expense he packaged mailed them to me. I find Doug to be honest, friendly, highly ethical, thoroughly professional and a pleasure to work with.

lexusdriver123

18 de feb. de 2011

We purchased a Lexus GX460 and worked with Doug Clifford. The experience was outstanding. Doug and the entire staff were friendly, helpful, accommodating and knowledgable. Doug knew the car inside and out. He spent a lot of time with us as we considered various options. It was one of the most positive car-buying experiences we have had. Doug worked to locate the exact vehicle we were looking for, including all of the options we desired. They also worked with us for competitive pricing and financing. The car itself is wonderful - the look, the ride and the luxury features.I will definitely return to this dealership and work with Doug in the future. I highly recommend Doug and the dealership in Manchester, NH.

Patricia L Kudzma

8 de dic. de 2010

Mr Doug Clifford was the reason i bought my new Lexus 350 SUV, he was just wonderful.He explained everything possible about this vechile. He is a very friendly man with a beautiful sense of humor. I can go back to Doug at any time with any questions and he will answer them. In fact I was there today to learn a little more about my GPS. I feel very comfortable asking my questions knowing he will keep anwering until I am fully satisfied knowing what to do. He is with out a doubt the best car dealer I have had the pleasure of meeting. Lexus is very lucky to have him Patricia Kudzma, Nashua, NH 03060ps. I had previously owned a Lexus Suv but never fully understood what that vechile could do because the saleswoman did not explain everything. Doug was Terrifc!

nflea7

19 de oct. de 2010

At the end of July 2010 I traded in my car to IRA Lexus for a 2004 IS300. I waited for 20-30 minutes before I spoke to a sales consultant even with an appointment I was on time for. Once a sales consultant was available to help me, I was able to view the Lexus I had come to trade for. I was taken on a test drive, and decided the Lexus would be a good choice. I recieved a fair offer on my trade. I was told it would take a few hours to do the paperwork and sent out of the dealership to return a few hours later. When I returned the finance manager told me he could not understand why they sent me out when he would have only kept me waiting for 20 minutes not 2hrs. The biggest issue I had with this deal I would not find out until months later. This is the reason for my review now. I've decided that the Lexus is not for me, a very nice car but I am looking for something different. I went to a differnet dealership to trade in the Lexus for another vehicle. I was shocked to be informed that the carfax run on the Lexus IRA had sold me had 2 accidents on its record. I very clearly remember sitting in the sales managers office and being told to my face the car had no issues and a clean carfax. I honestly would have not agreed to the deal if I would have known I traded a clean no history car for one with a past. What makes the experience worse is being told to my face by the sales manager that the car I was buying was clean with no history. I personally do not believe this is a honest way to do business, and would not recomend Ira Lexus of Manchester to anyone who wants a honest straight forward deal with out the worry of hidden history.

ajstevennson

24 de sep. de 2010

The staff was very helpful. The can not do enough for the customer. They are very knowledgeable. The car was ready, shined, and the saleman showed us all the features and how they worked. There was no pressure from anyone. The sales manager JC made sure that everything was happening the way we wanted it to.

salncloud9

20 de ago. de 2010

I have traveled from VT to NH 3 times to purchase a new Lexus from Doug Clifford specifically. He is truly outstanding in every way. He is knowledgeable, efficient, friendly, plesant and all around a pleasure to work with. I have had a few very minor problems over the years and he has always managed them as a priority and immediate. I love Lexus and part of the reason is Doug Clifford. i would switch dealerships to work specifically with him. kindly Sarah, Burlington VT.

Pretzel2

2 de ago. de 2010

I was looking for a used minivan and ended up at Ira Lexus quite by mistake, as we actually were looking for a different used car dealer that gave us poor directions over the phone. We had just come from the Nissan dealer down the street where we were treated horribly. I was so frustrated and furious and was ready to go home when the very nice sales people at Ira Lexus just started talking to us, and asked what we were looking for. Turns out they had just gotten in a van as a trade in and wanted me to see it. It turned out to be a beautiful car and we decided to buy it. Every single person that we dealt with at this dealership treated us with respect and kindness. They worked with us and made it possible for us to stay within our desired monthly payment budget. Even though the cost of our car was far less than that of a new Lexus, we were always treated as if we were buying the most expensive car on the lot.

airexco1

31 de jul. de 2010

We were looking for a new SUV for my wife and after car searching for a week we had decided to purchase another make of vehicle but when we were ready to make the deal the numbers changed. With every dealer we visited I told them I did not want to play the games and to quote me the best price available and we would sleep on it and decide. I am getting too old to play the games. This dealer quoted a fair price and when we were ready to sign claimed they had made a mistake and tried to change the numbers. I walked out and when I returned home decided to send an email to Lexus, one dealer we had not visited. I simply asked for a price on an RX350 with my options and the next morning I got a response with what I thought was a fair price. We made an appointment for 1:30 that afternoon and met with JC who honored the numbers we had been quoted. We worked with Dan and he was great. Took us for a test drive explained everything and we walked back into the dealership and made the deal. No hassles at all. I was happy with the price and hopefully Lexus was also. I own a ES300 (2002) and love it. It is the longest I have ever had a car. When I am ready I will go back to Lexus Manchester. FYI, the service department is great. I do not normally write reviews so I must be happy with the experience. Bill and Lynda

380mercedesSL

18 de may. de 2010

Doug Clifford is the best Sales Consultant I have ever dealt with, truly oustanding. Would highly recommend him to anyone that is looking to buy a Lexus. He was extremely courteous and respectful of my needs. Knows the Lexus vehicle inside and out! I will always and forever buy a Lexus from Doug. Lynda

judy1m

11 de abr. de 2010

We were heading for Ira after a less than satisfactory experience at a Toyota dealership in MA and coincidentally was referred to JC by a close friend. Not only did we end up purchasing a new car that same afternoon, but other close friends visited the following week and also purchased a new Lexus! This was by far the best car purchasing experience we have ever had - great service by Len Bellacicco who spent time with us explaining various features, had endless patience for questions and followed up with me several times after I picked up the car just to see if I needed anything. The sales experience with JC, who did not play the usual sales games we've come to expect from a car dealership, to Len who answered our every question, to the finance manager who produced the paperwork in record time was exceptional - I would recommend Ira to everyone - there is no need to go elsewhere. Oh, and did I mention that driving a Lexus is like a dream? Thank you!

NBPTLexusDriver

30 de mar. de 2010

I'm a single female who has driven a Lexus for the past 6yrs. After walking OUT of Ira Danvers MA, I went to Ira Manchester NH. I knew what I wanted and what I wanted to pay. Danvers clearly did not want to take the time/make the effort to get me what I wanted. I could tell the sales rep wasn't listening to me. No problem. Through a referral, I went to Manchester. I did the exact same thing: told Doug Clifford what I wanted and what I wanted to pay. 1) Doug gave me more for my trade in than Danvers quoted me, 2) I received a discount on a 2010 and 2) I have a lower monthly payment than what I wanted. After the fact, I received a phone call from Steve Pease the finance manager telling me I qualified for an even lower % and a shorter loan period. I couldn't be happier. I feel I would have received the same service even if I didn't have the referral. I told Doug what I wanted and he made it happen. I told Steve what I wanted and he made it happen. Even after I signed, they continued working for me to get me the best possible deal. Danvers is 20 minutes from my house; Manchester NH is 45. Well worth my time to be heard and treated with respect.Kudos to the Manchester. Anyone considering purchasing a Lexus, the Manchester team is where you should go. Call ahead and let them know when you're coming in. You will not be dissappointed.

hoopstr67

15 de feb. de 2010

I needed to try to trade my Jeep in for a more gas economical car because I was moving into more of an outside sales position at my company. I liked the look of the Mazda 3 and saw that IRA Lexus/Toyota had a couple of late model used ones on their lot. As I was looking one of the cars over in the lot, Andrew introduced himself. I told him I really liked the look of the car and let him know that I was going through a short sale on my home and did not know if he would be able to get me financed. I did not want to waste his time on a busy week-end (President's Day week-end), but he said lets get some info and take it for a ride. To my surprise, the car had a full tank of gas which I had never experienced with buying a car from other dealers. The test drive surprised me as well, it was probably about 10 miles long with both city and highway driving. I really loved the car and all the features it had to offer.Once we returned, we worked the numbers and then filled out all the normal paperwork. Since I was in the process of a short sale on my home, my credit report showed a few months of me being delinquent on my mortgage. I was brutally honest with Steve Pease about my situation and he was honest with me as well. He said he would need some proof of the short sale in process to go to his banks and hopefully get me financed. Considering I never missed a car or credit card payment I might have a shot, but he needed time. I left that afternoon pretty much assuming it was not going to happen. The next day I got a call from Steve saying he had a talk with a VP in the financing dept, described my situation, and he said to sell me the car! I really appreciated the time and effort Steve put into getting me into the new car that is so much better for me. I would and will recommend IRA Lexus to my friends and family after this experience and I will also go back to them first in the future for my auto needs.

ShaneS

30 de oct. de 2009

I received a bid from Ira Lexus, and it was a very good price, so I called up the dealership to confirm it on the morning of Thursday October 1. At that time, I placed a deposit with sales manager Tom Pare, who said he would send me a contract via fax. Later that afternoon, he apologized for not being able to get to it but that he would be giving my information to senior sales associate Doug Clifford to handle, and that I should expect a fax later that day.The fax had still not arrived by the next day, so I decided to wait over the weekend and see if it would arrive by then. It did not, so first thing Monday morning I left a voicemail for Doug to inquire about it, but did not hear from him that day either. Afterward, I received an inquiry from another interested dealer, who I informed that I was already working with someone else, but that they were not responding to me. He said that he could close a deal right away, and I ended up going with that dealer instead.On October 7, nearly one week after my first contact with Ira Lexus, I received the fax I had been waiting for. That day, I called and left a voicemail for Doug advising him that I had already picked up a car from another dealer the day before, and at that time I requested that he reverse the credit card transaction.Having received no response from Doug in regards to my request for a credit, I left a voicemail for finance manager Steve Pease on October 16. When he, likewise, did not respond to me, I followed up with a voicemail to general manager Dennis Wilson on October 22. He, too, ignored my request for the transaction to be reversed.It has now been almost a full month, and the dealer refuses to return my deposit. It doesn't make any sense to me why the dealer would act this way when they know full well they have to return the deposit.

Bruschifan

3 de sep. de 2009

I purchased my Lexus IS 250 in August from Doug Clifford. He is a great sales person and I would purchase another vehicle from him. He did a great job answering my questions and showing me all of the great options on my new vehicle. I have called him with a couple of questions and he answers his phone and is always helpful.

Donna Sullivan

30 de jun. de 2009

I just purchased my 4th Lexus RX 350 from Doug Clifford. I would not purchase a vehicle from anyone but him. In all my years of buying cars, Doug is the best; from the start of the negotiating process until the car is delivered he provides exceptional customer service and extensive knowledge about the vehicle. He works tirelessly for you to assure you have the best deal, and after the purchase he provides you with many important facts on the vehicle going through everything. One time when I broke down with 3 small children in the car he personally came to me with a loaner and made sure we were all safe. He is an exceptional person, making everyone feel comfortable and confident in their purchase. Ten stars for Doug.

jimnh

28 de jun. de 2009

Great experience! Quality and Price are excellent! Good selection of cars to choose from. Service consultants are excellent (look for Laurie). sales, look for Sonny Schunemann...Check out the 2010 RX-350 - very high quality car and great price!

m.robidoux

6 de jun. de 2009

Our experience with this dealership was great. Every person we dealt with here was helpful and courteous. I would recommend them to anyone looking to buy a lexus new or used. They did what was promised to have the vehicle cleaned and ready for delivery at the time it was promised.

LexusBuyer2

19 de may. de 2009

Doug Clifford created an easy, straightforward, non-rushed experience that made my interest in Ira of Manchester the dealership I wanted to buy my Lexus from. I had many important concerns ie making sure the GX 470 would fit in my garage, and how it would handle a hill w/ a 30 degree incline. He understood my busy work schedule, and facilitated the opportunity to answer my questions by bringing the SUV to the Lakes Region ( about 50 miles away). I prefer salemen to give me the bottom line, and Doug's experience, work ethic and finesse made my experience an enjoyable and relaxing choice. He understood me as a person and not JUST A CUSTOMER.When I made the decision to purchase the Lexus GX 470, the question was to buy new or a CPO. When I had made up my mind about the specifics, Doug found my request and notified me immediately. It was nice to know that I was on his priority list.Doug kept the lines of communication open, returning my phone calls even on his day off. He offered to arrange to pick me up at a different location when I was unable to get a ride to the dealership. After I purchased the GX 470, and noticed a stain on the carpet and I had no time to drive to Manchester to get it removed. Doug called a specialist to come to my house at my convenience and got the job done. I would recommend Doug Clifford to any person considering purchasing a Lexus or where ever he may be working. The experience is well worth it.

wslozak

9 de may. de 2009

From the moment we were greeted to the time we drove the car off the lot, we were treated respectfully and sincerely. The salesman, Sonny, was very patient, answered all of our questions, and was low pressure to make a sale. The manager, Mike O'Keefe, knew what we were looking for, and actually found the car that we purchased. We will definitely be back the next time we are ready to purchase a car. We would highly recommend Ira Lexus of Manchester to all.

pod-creature

6 de abr. de 2009

We recently visited IRA Lexus- Manchester for first time and we waited on by salesman, Doug Clifford. Not only was Doug knowledgeable about the Lexus line and the auto industry in general, he made us feel comfortable with his no pressure attitude. We ultimately purchased a new vehicle from him and we are happy to report that he has taken a personal interest in our complete satisfaction with the vehicle even after the sale. It is without hesitation that we can recommend Doug Clifford at IRA Lexus Manchester to prospective buyers.

chickyde

18 de mar. de 2009

My husband and I have been buying cars from Doug Clifford at Ira Lexus of Manchester for many years now. Every time we buy a car it is a wonderful experience. If you're looking for a low pressure sales environment, knowledgeable sales staff, and quality cars I would highly recommend Doug at Ira Lexus. Recently, my husband was getting standard maintenance done on his truck at the Toyota dealer next door, and he always stops in to see Doug on the Lexus side while he's waiting. Doug knew that we already had a Lexus IS 350 but that we were also interested in a Lexus IS F. He made the trade seamless and painless. The price was more than reasonable, and he even drove to car down to where I work so that I could sign papers and drive it home! Now that's what I call excellent service! Just in case you're wondering... I love the new car. On a final note, not only is it a pleasure working with Doug but also the other people at Ira Lexus who have helped us in the car buying process. We are always treated respectfully and made to feel comfortable about our purchases.

SmokeGranite250

22 de feb. de 2009

I recently leased a new IS250 from Lexus of Manchester. The salesperson I worked with was Doug Clifford. He was very friendly and knowledgable of the product and the financing options I had available. I went to the dealership knowing what I wanted and Doug was extremely helpful in the process of finding my car. They did not have a car with the color and options I wanted on the lot, but he located one nearby and it arrived a day later. He was able to set me up with the perfect lease and I got the exact car that I wanted. I could not be happier with the process. It went very smoothly and I took delivery much sooner than I thought possible. All of the salespeople were very friendly and were not pushy at all. Applying for the lease was also very painless and quick, I had an answer very promptly. I would recomend IRA Lexus of Manchester to anyone in the market for a new or used Lexus. The service department is also very friendly and I look forward to working with them in the future