J & T

7 de ago. de 2016

JC really impressed us with his enthusiasm, great work ethic, knowledge and patience. He treated us with the utmost respect and never made us feel like we were wasting his time. He provided answers to all of our questions, and painlessly led us through the car buying process. His genuine concern for our total satisfaction was refreshing and very much appreciated. If he said he would do something, or take care of something, he did it . JC even came in on his day off to finish the buying process as it got too late the day before. That is dedication. If you are buying a car, make sure to ask for JC!

Antonietta Gallo

11 de jul. de 2016

Aiman Varoqua made my experience getting my new car a pleasure, no games just very helpful with everything. We went in told him what we were looking for and he gave us a great deal no games. Everything went smooth and quick. This is the second car we get from him and we would recommend him to anyone that is looking for a car.

reedsox13

17 de abr. de 2016

If you are looking for a great experience at a Toyota dealership, go to the Ira Toyota in Danvers. If you want a salesperson that doesn't pressure you and is the best in customer service, ask for Aiman Varoqua. He is the best and all salespersons should model how he works with customers.

Cdigregorio

11 de abr. de 2016

I made an appointment to request for the mechanics to CHECK to see if my car needed to be aligned. I just got new tires and my own mechanic could not do it because my car is under warranty. I called the girl the call center she told me that my alignment is covered under my warranty and made my appointment. The day that I got there my service agent who I had issues with before because he charged me for services that I did not need, greeted me. Then he proceeded to tell me that my back end is covered by my warranty but not my front. let me remind you he didn't even go into the computer typing any of my information whatsoever to find out what kind of warranty that I had. Then he pulls up the estimated page that had total of a hundred and twenty something dollars. The services that I requested was an inspection sticker and to CHECK to see if I need an alignment. Just to let you know you're estimating page that you get before revieving your service, that you HAVE TO sign covers the dealers xxx so they cannot give you a refund when they do unnecessary services. After waiting 3 hours when I was told It would only be 45 minutes my service agent came out and told me that I needed a marker light in my car and that he was not going to pass me if I didn't do it right then and there I said fine and to my knowledge a marker light was only anywhere from $2 to $3 sometimes even $5. They do the marker light it he hands me the paper proceeded to tell me that my car didn't really need an alignment and runs away as I walk up to the service desk my total is almost $160. They charged me $90 to do an alignment that I didn't need done then they charged me $30 for the marker light and then 35 for the inspection sticker. I've been back and forth with the customer service and they keep telling me they're not going to refund my money because they just did the services I requested. Which the services I requested was to CHECK to see if I need an alignment not to do an alignment and still from my understanding my alignment was supposed to be covered under my warranty. It just goes to show you that this dealership cares more about $120 then having returning clients. I will never deal with the Toyota dealership again and will be trading my car in and getting something else.

miri1520

4 de mar. de 2016

Very friendly and accommodating ! Jeff was extremely helpful, personable and helpful with everything. He provided me with everything I needed, and answered questions thoroughly and in terms that I was able to understand. Overall a great experience!

Kathyd805

28 de feb. de 2016

Actually didn't mind waiting for my car to be serviced. James made sure I was comfortable right from the beginning!, Starting with a coupon for free coffee!

Harleyz3

25 de feb. de 2016

My wife and I never expected to buy two new Rav 4's in less than one week. First of all it's a great product, but it can't sell itself. Aiman did a great job selling both cars. Besides knowing almost everything about the cars, he was able to share that knowledge with us in a very non-condescending way. A great car deserves to have a great salesperson sell it. I would also like to mention that I had my 2002 Rav 4 serviced at this dealership over the past 14 years and was always very satisfied with the work done. I originally purchased my 2002 Rav 4 at a Watertown Dealership where the service and attitude was unacceptable in sharp contrast to this Ira Dealership.

Doninic3

15 de feb. de 2016

I had the opportunity of being assisted by Paul , the service manager today and to be condescended too, in tone and infliction was just absolutely terrible . I spoke with the general manager and will never be back for service or to purchase a vehicle of Toyota of Danvers again The service manager Paul needs trainings in customer service -- ironic don't you think !!!!Very disappointed and insulted

Justin

30 de ene. de 2016

Kevin was an amazing salesman. Was patient and dedicated to find me the right truck at the right price. Thank you. He also gave me great grilling and marinating advice that will be used.

samanthajoc

27 de ene. de 2016

This was my first time buying a new vehicle and I am so thankful I got Aiman to be my salesman. He answered all my questions (I had a lot). Went over everything in depth with me. Always had a smile and gave me chocolate :). He gave me a great deal on my car. To some it up I never want another salesman.

Dustin H

10 de ene. de 2016

Not sure about the other IRA branches but I would never deal with their toyota division again. We dealed with different Acura and Lexus dealers before and they were nicer and had more respect for their customers than this dealer. First they wanted to offer less than 5.5k for our tradein then after we showed them how much our tradein worth on KBB they agreed to 10k. Then at the same time, they jacked up the cost of the vehicle we wanted to purchase to 2k extra, said it was the fee and tax (in begining they were telling eveything was included when we talked about deal, so since when tax and fee were excluded??). Also, the sale manager Kal Dabliz told us the 4runner would NEVER have 0% APR? We saw toyota conmercial everyday on tv and pretty sure we saw 0% popped up sometime.. so dont lie to your customers, unless your toyota corporate lied to us (?). This particular manager should have talked less listened more to his customers. I knew you are a saleman and could speak really fast.. I wouldnt appreciate your attitude by telling my brother to buy our own tradein "if you think his car is excellent why dont you buy it then?". I couldnt believe we were treated like that at a well known dealership, such as IRA. We gave our offer outright and honest with pay off cash. No need to talk down on us if you couldnt make a deal. If you are reading this and looking for a honest straight forward deal then try some places else. Sorry for leaving a negative review but this was what I experienced.May be IRA toyota doesnt need potential customers anymore?

A.Dougherty

22 de dic. de 2015

My family and I needed two new cars. Rick and Jorge were our sales reps. They were wonderful to work with. Both men were very helpful in explaining each car that we were looking at. They knew all the features very well. Since we are out-of-state, Rick and Jorge had to travel to Bridgeport, CT to help us register the cars. We all learned that day that the "new" CT DMV has a lot of kinks to work thru. Regardless, Rick and Jorge were very patient while waiting all day for CT DMV to call our #. We really appreciate that they were with us thru the whole process.

Carlosgodoy

15 de dic. de 2015

I had bought my new car from Toyota and I'm so happyAbout it ,. So glad to have the best saler from thereAnd I will send friends to Toyota

brunotittoni

23 de nov. de 2015

Bought a car recently with you guys trhough Adriana and had an amazing experience. She was very helpful and kind providing me all informations and support i needed... truly recommend her services and the dealership.

Igor Zacalad

3 de nov. de 2015

I had a great sales experience. Adriana provided all of the information i needed about the vehicle i was purchasing and answered the questions i had. She took the time to understand all my needs and concerns. Her communication style and attention to detail made me feel like valued customer. She is a great and the best sales person.

Maria Matos

19 de oct. de 2015

Wonderful job! Keep the good service! Quick! Very fast! I took my car to have a car wash.. Just my sales person told I will be able to do....

costam1

29 de sep. de 2015

I called ahead to get a price and schedule an appointment for a basic oil change for my Toyota Sequoia(08). I provided all of the information regarding my car when talking to the representative. I was given a price of $44.95 to which I said, you know that car takes 7.4 quarts of 0W20 right?? They reassured me that was the price and set up my appointment. When I pulled into the service bay I was eventually greeted by a service rep that checked in the car. He noticed the inspection was due at the end of the month and asked if I wanted them to inspect it which I agreed to. When reviewing the work order, I noticed the inspection was listed with a price of $35 (standard Ma Inspection fee) but there was no price listed for the oil change. When I asked why the price of the oil change was not listed I was told that it varies??? Then I was told it would be $79 for the oil change and told that my car needed 7.4 quarts like I didnt know that already. I informed him I had got a lower price on the phone and would like them to honor it since I did take the time to drive down. The service rep and I went in to see the service manager who was very rude and just said sorry they were wrong. I reminded him that they are your dealership but he just gave me a very negative attitude. I had to stand in front of my car to keep it from going back to the service area. I dont know why they were moving it since I did not sign a work order. On my way home I took the opportunity to call them back and let them know what had happened. They telephone rep. confirmed the 44.95 price! I escalated to a manager and gave them the whole story. They were going to review the recorded call from earlier and get back to me with a resolution. Im still waiting 3 weeks later. IRA must service hundreds of Sequoias and Tundras a week so to not have an accurate price for standard oil change is ridiculous. Its also very suspicious to not list the price of the oil change on the work order when the cost of the inspection is listed. If you cant trust them with the price of an oil change would you trust them with any other work??

Maria Matos

10 de sep. de 2015

I never thought about lease a car before....but i have all my questions answered so well and so well explained...... I did close the deal in one visit, and I'm very happy with my new Venza....I do recommended my Salesperson Adriana Porter and Ira Toyota..... The process was very quick and ease..... And Adriana great attitude treating me with much respect. The car ready at the exact time she told me..... and the features explain...

Runner66

3 de sep. de 2015

We just received our new Toyota car today! We have the best car purchase experience at Ira Toyota of Danvers. After visiting 3 car dealerships over the weekend we came to Ira Toyota of Danvers on Monday. We were greeted at the door with courtesy, and felt been welcomed right away. The salesperson, Adriana Porter, is friendly, honest and very generous with her time. She is very helpful, and answered all our questions. We closed the car deal in this one visit, and are happy with the car purchase. We just hope more people to come to Ira Toyota of Danvers to experience the smooth and pleasant car purchase process.

Dave777

22 de ago. de 2015

This was a very positive experience as I usually HATE the new car buying experience. JC put us at ease and did a good job helping to fit our needs.

wilandlane

4 de ago. de 2015

After walking in the dealership, Aiman was assigned to take care of us. We told him we were interested in the Corolla on the website and wanted a test drive. He gathered the necessary paperwork and put it all together very quickly. The test drive was the best we had done. Most dealers had us do a 2 minute test drive; but Aiman let us take it on the highway, and really get a feel for the car how we would be driving it.After deciding we wanted to purchase the car, we started the paperwork. Aiman was very upfront about the price and rebates. We informed him that we qualified for the college graduate rebate and he surprised us by telling us Toyota just increased it a few days prior, from $500 to $750. He took our credit information and informed us that we qualified for 0% interest (we expected that). He was very polite, helpful, and excited to put us in a new car. We signed the final papers that day and picked up the car two days later. This was the easiest auto purchase I could ever imagine.When we first sat down at Aiman's desk, we noticed 5 different "Salesman of the Year" awards from the dealership. After working with Aiman, it is no surprise he has these awards. He seemed sincere and wanted to make sure we got exactly what we wanted.

Cf

18 de jul. de 2015

J.C. Was amazing to work with. Always smiling and having a relaxed, helpful attitude, he actually listened to my concerns, respected them, and worked to provide a solution. Even though I asked many questions and had done a lot of research, JC answered everything, patiently, pleasantly, and even encouraged additional questions, to make sure I felt I had all the information I needed. He was gracious to my children, and made them feel like welcomed participants. He let them write our name on my " sold" paper window tag. I think this made their day. We had previously worked with another Toyota dealership , and everything at this transaction was pleasant, in comparison to the previous dealer. We actually look forward to our next transition in just a few months, as we will be working JC again. CF

Ncam33

16 de jul. de 2015

JC was very attentive, informative, and engaging. This was my first experience buying a car through a dealership and my experience was great! I recommend JC to anyone who is interested in buying a Toyota. You will be well taken care of.

Jeffrey C

13 de jul. de 2015

JC did a fantastic job getting me a good deal and showing me my choices. He listened and took the time to work with me. He even let me drive to my house to show my family the car on the test driveThanks JCJeffrey C

Sally D

12 de jul. de 2015

I had visited other dealers but THANKFULLY, I was reffered to Ira Toyota. I'm very impressed by the customer service from the moment we arrived until we left the dealership.I loved the atmosphere of the building and the professionalism and friendliness between the salesmen and other staff members. I liked the food too (yes, they fed us!).Our salesman JC went out of his way (on his day off) to assist us. JC answered all my questions and then some. He is very knowledgeable and dedicated to his work. I'm very impressed that we were there for 5 and half hours going through the different alternatives, analysing each choice, and his dedication to get us what we needed and wanted never diminished. He was always professional and kind towards us and our requests and needs. I am very thankful for his dedication. He helped me get the car that I needed and deserved! My first new car! I didn't think it was possible but him and his team made it possible. I am beyond thankful and feel blessed by this amazing experience! Thank you JC, Brandon and Ira Toyota! Y'all the best!!!

Leahdixon

2 de jul. de 2015

I'm a student leading my first car and JC and Mike we're the perfect people to go to! He is super outgoing, friendly, and comfortable to talk to. He made my experience go very smoothly and easy. Not one of those sales people who force you to make quick decisions or ridiculous deals. I am leasing a white 2015 Camry SE and I am absolutely love it. It is reassuring know I am safe in my car without loosing the stylish feature. JC was very open to listening to what I wanted, giving me good options, and time to think. He was very organized and professional! Great guy that knows what he is talking about that will get you the best car and deal possible. I also worked with Michael Parisi, who is in management. Such an amazing guy just like JC. Michael is also very professional, easy to talk to, and super kind. He is adamant on making and keeping the customer happy which is very important to me. I am unsure if I have his name right but finically I worked with Brandon. He got me the best deal possible which is tough for a college nursing student. He was also very professional and organized. It was very quick and easy during the finically aspect of leasing a car. JC, Michael, and Brandon made this experience possible for me, and absolutely wonderful. I will definitely be going to back to them when needed! If you're going to Ira Toyota in Danvers, see these 3 guys!! I am so happy with my car and lease! Thank you so much JC , Michael and Brandon!

Celina valenti

24 de jun. de 2015

I brought a deal from a previous Toyota dealer and not only did JC match the price, but he gave us a lower one. Also, he had a great attitude treating us with much respect. In addition, he had the car ready at the exact time he told us to be there, not a minute later. Once I got in the car he helped me hook up all my new features including the bluetooth for my iphone, and showing me how to use all the other features. Great first experiance!!!!

jonnym

22 de jun. de 2015

I received a mailer for a special program to upgrade my vehicle where the dealership would offer an amount over Kelley Blue Book for the upgrade, when visiting the dealership I was offered $3000 less than the avg. trade-in value of my truck, in addition the representative told me the best he could do was $1000 under MSRP on the new vehicle because the vehicle (2015 4Runner) was in great demand and short supply, I was also told that the delivery charge for the vehicle had gone up around $400 since I had last purchased one which was to validate the difference in cost from the last time I upgraded, upon checking my 2012 model sticker the delivery difference was only $60 so I was blatantly lied to in an attempt to make a deal, the dealership was dishonest, and very abrupt to work with, I have purchased 4 brand new vehicles from this dealership in the past and have referred numerous people and have been a loyal long term customer and this was how I got treated. After leaving I asked for quotes online from 5 different dealerships a 3 of them offered me $500-$800 under INVOICE, and I was also offered an extra $1500 for my trade-in on top of that resulting in a $3500 swing in the overall price, I will not be doing business with IRA Toyota again as a result of this experience.

firsttimebuyer2015

18 de jun. de 2015

I was a first time buyer and to be honest, I was a little nervous based on all the stories I've heard. I tried out a few other dealers and while I found a dealer I trusted, the car I wanted was not in stock. After spending way too many hours on edmunds.com, I took a stab in the dark and found the car I was looking for - it was available at Ira of Danvers.Headed into the dealership, I was greeted at the door by JC, who offered me something to drink - it seemed like folks weren't quite sure who I was going to work with, but ultimately, I ended up working with JC which was a pleasant surprise. JC was knowledgeable about the car I was looking for, answered every one of my questions as well as my fiance's questions (at other dealers, his questions were flat our ignored), and was super patient at explaining the car buying process to me.I picked up the car on a rainy day, so I wasn't able to do a walk around before leaving the lot - a few days later the sun came out and I noticed a few scuffs (I mean, come on, I am the only person who would have noticed those), but JC set me up with a loaner and the Collision team worked their magic (thanks Larry). Picked the car up on my birthday which was awesome - I couldn't be more pleased with my experience.I would recommend JC & the Ira team to anyone :-)

Sam687

3 de jun. de 2015

I have been completely dissatisfied with my current car and the service I've been receiving from my current dealership (all non-Toyota), and was desperate to get into a new car, whatever the cost. I knew I'd have some negative equity so that made me a little nervous, but Nick was completely understanding of my situation and worked with me. I never once felt pressured or judged throughout my entire visit. I went in, told him which car I was interested in, test drove it, and signed some papers. He didn't once try to talk me into something else, which I really appreciated. I can't wait to pick up my new Corolla and deal with a dealership that actually seems to care about the safety and peace of mind of its customers.

Mberman28

26 de may. de 2015

JC was a huge help and excellent sales person to do business with. He was very enthusiastic, energetic and tended to my every need. He is very knowledgable and personable and would highly recommend him to friends and family and I couldnt of asked for a better salesman. Steve P in financing works miracles. I am nowhere near an ideal or even easy candidate for financing, but he not only got me financed, but got me financed with excellent terms, and a loan suited to my needs that I expressed to him at the beginning of the buying process. The first salesman I dealt with before JC almost lead me out the door and to another dealership, but between JC's resiliency and Steve's "can do" attitude when fixing the problems caused by the first salesman I dealt with, I highly recommend dealing with both these individuals and will do so again in the future. Thank you both very much for your help!

Cpprvb35

26 de may. de 2015

JC clearly loves his job! He was super helpful, knowledgable, and obviously loves Toyota! I was nervous about going into a lease but JC answered all my questions and helped me get into a car I love!

olivia143

14 de may. de 2015

Al was the most amazing salesman ever. He worked extremely hard too help me get into a car that I thought would be impossible for me to get into. He worked hard and his hard work paid off. I truly appreciate all the effort and patients he had with me. I have already referred Al too a few of my friends. Thanks again Al for the great experience!

Jessica

8 de may. de 2015

JC has great customer service, he made the process of buying a new car easy as could be. he went above and beyond to help.

jimmy 1

30 de abr. de 2015

From the moment JC approached me at the dealership he was completely professional. I felt very comfortable with his service. He helped me find the car that was right for me and gave me gave me a great deal. He explained the pricing system and gave a good deal on my trade in. When I picked up the car he gave me detailed summary of all of the car's functions and features. JC was kind and courteous all times. I'm sure that everyone who is aided by JC will receive the same treatment. Thanks again JC.

JoseL

22 de abr. de 2015

Mi primera experiencia comprando un carro nuevo fue excelente gracias al equipo de Ira Toyota. Especialmente por JC Bernabel quien me hizo sentir bien comodo con el proceso y siempre fue muy atento a todas mis preguntas. Le recomendare a la gente que quiera comprar un carro que vayan a Ira Toyota y pregunten por JC!

econefrey

22 de abr. de 2015

When I found out I would have to either purchase a new vehicle or lease I was devastated to say the least. Having not had a car payment in over nine years since I purchased my first Solara from Ira of Danvers, has been wonderful. When I was thinking of places to go and look, pressed for time, I decided to go back to the same place I did 14 years ago. I'm so glad I did! JC made what I thought was going to be a tough experience, the easiest, most comfortable experience. He is so professional, passionate and truly caring. He really wanted us to be happy! I only hope that he will be there when I'm ready to trade in again! Thanks JC

mtruong

18 de abr. de 2015

I would highly recommend Mark Letellier, he's very straightforward, honest, and professional, so that's why we bought 2 cars from him, and both experiences were top notch. Also, Tuan made the financing process a lot easier for us. Thanks

Liliana

11 de abr. de 2015

antes de ir alla fuimos a muchos compra venta de caros y ni comparacion de como nos atendieron alla. Quedamos super contentos. Uno a la atencion. Y Jc nos hizo sentir muy, muy bien. Gracias por eso lo recomiendo 100%

MVelez

2 de abr. de 2015

I had problems with my first car that I bought used I was spending more money on trying to keep it running then what it was worth. It was time to get something new I didn't know if I should get a completely new car or another used car. I went around doing research and got to Ira Toyota didn't know what to expect I met JC and he made the entire experice great and he made me feel safe about getting the new car he was extremely helpful explained everything in detail was straight up and super friendly he was a great salesmanwith him explaining and guiding me through the process made me realize that getting the new car was the right decision. It was an awesome experience and the car is awesome as well!!!!!

Randy Briggs

30 de mar. de 2015

Aiman Varoqua was very straight forward, friendly, and respectfull. He made the whole car buying experience plain and easy. His efficiency thru the process was exceptional. now I know whynhe nis regarded as one of Ira's top sales people. I would recommend him to anyone seeking to buy a new Toyota because of his knowledge of the product line.

Asalamone

26 de mar. de 2015

A iman was acceptional to work with. The expertise and experience he provided was above and beyond ! I highly recommend him for your next purchase or lease.

EM

19 de mar. de 2015

Today I agreed to my 3rd lease with Ira Danvers. Aiman Varoqua has come through for me each time. I appreciate his dedication to customer service and his respect. He understood my needs and concerns and addressed each one in a timely, efficient, and professional manner. I could not be happier with the service I received by him, the finance manager, and all of the staff at Ira. They appreciate and understand customer loyalty which is something you don't hear of often in the car industry. I plan to visit Aiman again in another 3 years and would recommend any of my family and friends to see him before shopping any place else.

Peter

14 de mar. de 2015

JC is the best salesperson to come around in a very long time. He makes you remember what "customer service" used to be and what it should be again in all industries. If you want to be treated with the utmost respect and kindness then JC is the person you want to find when visiting IRA Toyota. We feel incredibly lucky to have met JC and ultimately purchase the perfect car for our family. By far the best, most enjoyable car purchasing experience we have ever had. Thank you JC!

Paul

5 de mar. de 2015

We worked with Kevin Rouchi at IRA Toyota in Danvers. He was very friendly and always attentive to our needs. He helped us with choosing our new vehicle. We could not finalize our purchase immediately due to other considerations, but he worked hard to save the vehicle that we liked. We came in a few times and every time Kevin offered us coffee and food. It was a smooth experience without any hitches. Even after the sale when we see him at the dealership, he is very outgoing and friendly. A+ service.

Nicigio

5 de mar. de 2015

We bought our 2015 Toyota Venza from Blake. He was professional, patient, friendly and not pushy! We looked at vehicles from several different Toyota dealerships and Blake was the first one that we saw. We came back to Ira Toyota Danvers because of him. We highly recommend him as a sales person and we would go through him again to buy another car!

mermaidgrl98

25 de feb. de 2015

I had an excellent experience leasing my first car in February. All employees, especially Aiman Varoqua, were friendly, knowledgeable and patient with so many questions. I was respected and treated like I had been a Toyota owner for years. I love my brand new 2015 Toyota Camry and from all of the experiences that I have has thus far I plan to stay with Toyota for a very long time!

KJ33

21 de feb. de 2015

Greatest experience since my first time here in 2007! I've had 4 salesmen and Aiman was by far the best! Top Notch Service! A+

anh

3 de feb. de 2015

My family and I bought 5 new car, which I was most pleased by the best friend Aiman ??advise me.I recommend that you want to see your best Aiman.thank Aiman ??you alot ...See you again!!!??????Anh K Nguyen

Ray

1 de feb. de 2015

My recent service appointment on Saturday 1/31/2015 was not very good. The new location is less than desirable. Hard to find parking, hard to locate where to go, no real signs (painted on particle board) Multiple service advisors all in a row and only one Robert Cohoon came over to help. The rest sat at there station joking with other team members at Toyota and instead on coming to wait on clients. When I returned it was the same, no parking, hard to get to and I waited over 15 minutes before a lady came to wait on me. I will not be coming back to this location for any Toyota related service. I will choose another Toyota location or purchase something other than a Toyota when I am in the search for a vehicle.A very dissatisfied customer

Tashlee99

22 de ene. de 2015

I met with Aiman for the first time my husband was recommended to him and bought a car about a year ago. I thought it was going to be a huge headache buying my car but he made it simple stress free and actually fun. His humble personality and his constant reminder that he will make it work and I will get this car that I wanted so badly, made my tense body relaxed. Aiman was always available when needed and was flexible with my availability, and even offered to stay later after his shift to get my car off the lot and me into my brand new 2015 Toyota corolla. I couldn't be more happy with the service I received ....... Quick painless headache free no messing around got my the monthly payment I wanted and could afford. THANK YOU AIMAN!!!!!! Financing with mr tong was hassle free and actually pretty fast he was sure to explain things twice to make sure we understood the terms and conditions. I'll never shop for a car anywhere else Toyota won a lifetime customer thanks these hard working employees

leonard brown

11 de ene. de 2015

I visited Toyota Certified preowned in Danvers today. My salesman was Frank M. He was a very pleasant guy but thats about it. He would not negotiate on the price of the car at all. Would not go down a penny. He kept saying pushing the warranty to justify the price. The manager Gary Cooper was extremely rude and not willing to work with us at all. I reluctantly settled on the asking price, but nicely asked if they would throw in a automatic car starter. The Manager Gary said NO. I told him I was walking out the door and the deal was over he said he would split the price of the car starter which would bump up the overall price of 200.00. I told him no I wanted the starter thrown in, seeing the did not work with me on the price of the car at all and gave us a ridiculous price on the trade in. The price they gave for the trade in on our car was actually ridiculous. As we were sitting in the showroom for over three hours with no negotiations on our side. We watched three deals collapse because they are not willing to negotiate or work with the consumer. I will not EVER go back to this dealership. I think the Manager Gary is as arrogant and rude as a person could be. I felt bad for Frank our salesman he lost a sale because of this guy. Do not use this dealership!! Go elsewhere and you will be treated like a smart, educated consumer. I will pass this information on to anyone and everyone that will listen to me.

bb2908

9 de ene. de 2015

Stopped by in the fall after visiting Subaru, Volkswagen, Hyundai and Nissan to view/compare the inside of the Highlander to it's competition. We were instantly greeted by a salesperson who was walking toward our car as we parked. We told her we were interested in seeing the inside of a Highlander, no need to test drive yet just wanted to see if the space is fitting for our family. After following her inside we were not brought to a vehicle, but rather her desk where she had training papers out. We were then asked many questions about our finances, current car payments, etc even though we continued to tell her we were not comfortable talking about it and not interested in prices or payments. After continuing to ask to see the inside of a car, she took my license and left for more than 5 minutes. We were running short on time with a babysitter at home with our children. When she finally returned she told us that we could go out to see the Highlanders, but that they were locked and she could not get the keys. We were told we could go look in the windows and then if we want to drive one she will get a key. We again told her that we were not interested in driving one, just wanted to look around at the inside. She apologized and told us that the cars were locked, she could not open them. We then left and called and left a message for management letting them know of this strange and aggravating experience.. We were quickly returned a few phone calls from upper management with many apologies which we appreciated. I continued to get weekly calls from the original sales girl leaving me voicemails to see if I still wanted to come see the Highlander so I'm not sure if any of our complaints were even brought to her. A couple of weeks after the initial visit, I received yet another phone call from Ira Toyota with someone confirming an upcoming appointment with this original sales girl! I was pretty appalled. Now, more than 2 months after the initial visit I received mail with no return address (with business postage) with only a page ripped out of the newspaper with an article about a sale Toyota is having. No other information inside the envelope. Strange, creepy and the best I can guess is that it's from this Toyota because it's the only dealership that made us give our information to them as soon as we walked in the door. We decided to not pursue a Toyota and finally bought a new vehicle at a dealer that made us feel welcome and not pressured.

ckl

30 de dic. de 2014

Ronald made our transition from a Ford family to a Toyota family quite comfortable. Extremely tolerant of my unending questions and always able to answer or find the answers requested. I feel that he understood my needs in a vehicle and was extremely helpful in making me aware of options that fit both my personal and business requirements. Most importantly, I was not barraged by repeated calls and emails during my decision and search process My experience with the sales department for my first Toyota purchase was more comfortable than any of my previous 14 Ford dealer purchase experiences. I'll return to this dealer for future purchases, but being a Toyota I expect not so often.

ellen salley

29 de dic. de 2014

I drove to my brother's house on Christmas morning in style in my 2015 Blue Crush Rav 4.. My 12 year old Corolla was still running great and looked brand new after being detailed but I decided to treat myself. The idea of buying a new car can be a daunting task, but with Blake Rickerson's enthusiasm, knowledge of the Toyota, and sense of humor, it made buying the car FUN. Not only did Blake listen but he heard me. There was a lot I was unsure of, but Blake patiently "drove" me through it. I sat in both an XLE and an LE ,contemplating which one best suited me. As Blake was explaining the differences, I decided to test drive a Corolla. Blake patiently got the keys and then started asking me questions about what I told him I was looking for. See I told you he heard me.I feel that when I walked out of the dealership to my new Rav 4, Blake was as excited FOR me as I was. You can always trust the Toyota name and Blake Rickerson to sell you your dream car. Blake Rickerson is part of the Toyota family and I feel I was treated like a family member.

jonnvespaatgmail.com

20 de dic. de 2014

Kevin Rouchi could not have done a better job with our purchasing experience. Purchasing a new car can sometimes be stressful. Kevin's good nature and thorough explanation of features prior to purchase far exceeded our expectations. He is a true professional. Financing with Alfi was a snap.

Saulmartinez

20 de dic. de 2014

thanks Ron for your excellent care for helping all are an excellent seller whenever another car no doubt in get you're very good at your job

JennyK

18 de dic. de 2014

JC is a true professional and puts customer's interests and needs first. He took the time to answer all my questions, even after hours. I had a wonderful shopping experience with him and he made it so simple. One thing I really value about JC is he is upfront with you. There's no BS with him and in a profession where sales associates will do anything for a sale, JC makes sure that you are comfortable with what you are getting and will be happy with it. He will get you the best deal there is. The reviews here don't lie!! He really is an outstanding person to work with and I am looking forward to working with him again!

wmroderick

12 de dic. de 2014

Aiman Varoqua is a tremendous salesman & gentlemen!! I would not hesitate to refer my closest friends & family members to work with him. He was honest, friendly and professional. My sisters & I purchased my mom a Toyota Corolla with Aiman. He treated my mother with such respect and dignity. He service was exactly as promised...such integrity. He was friendly, personable & knowledgeable about the process of the sale and the vehicle itself. My mother couldn't stop talking about how positive the experience was. Thank you Aiman!! Billy Roderick

rpalmer816

2 de dic. de 2014

I have to say I was very impressed with my experience at Ira Toyota. I had done some preliminary car shopping a few months before and the difference between Ira and the others was huge. Aiman was as accommodating as could be when I met with him 8 months ago. He was open and honest, and was very professional. When the time came to pull the trigger and go buy a new car I specifically sought out Aiman at Ira Toyota. I walked in and he actually remembered who I was from 8 months ago, and I didn't call before I came so I was walking in out of the blue. His product knowledge was spot on, and he was a real pleasure to deal with when it came to actually buying the car. This was a special occasion for me as it was my first new car purchase, Aiman made me feel confident in my selection (2015 RAV4) and wasn't too salesy (huge turn off for me when I have someone trying to push a product on me). I look forward to buying my next car from him, and will be recommending him to my family and friends. If you're at Ira Toyota in Danvers do yourself a favor and ask for Aiman!

kathy.healey.79

22 de nov. de 2014

It was a Sunday night and IRA Toyota was closing. In the parking lot a salesperson was going to his car and stopped and asked if we needed help. He introduced himself as JC and offered to stay and help us. We told him we would come back. We came back on Veteran's Day. JC was helping us find a truck. I'm 50 years old and have purchased many cars including luxury and have never had a salesperson with so much knowledge and patience. JC had the answers to all our questions about a toyota. My mother owns a toyota and I took her to get her car serviced at IRA Toyota because of JC. While I was there JC stopped when he recognized me and remembered the name of my husband and our daughter Kelly. An exceptional employee and IRA is very lucky to have him. I would recommend JC to anyone thinking of purchasing a Toyota.

kfaingaa

12 de nov. de 2014

Thanks to Blake's attention to customer satisfaction, I was able to have all my questions answered and then re-answered which allowed me to make a solid and informed decision. Blake was professional and respectful and took extra time to make sure I was satisfied with information.

Lisa ThePurplePlace

12 de nov. de 2014

JC is a true pleasure to work with!! He is, by far, the BEST salesman I have every bought from -- I wish they were all as accommodating as JC. I could not have been more pleased. I leased a RAV4 with JC on a Tuesday and brought my Husband back that Sunday, and he purchased a 2014 Tacoma from JC that same week! We both were VERY impressed with JC as well as everyone we have dealt with at IRA Toyota. Everyone there is kind, courteous, knowledgeable and truly seems to care about their customers -- it's amazing. I will happily buy from IRA again and highly recommend JC to all my friends and family! He's a wonderful asset to the IRA Team and a true gentleman.

edna70

11 de nov. de 2014

Great customer service. Had a wonderful shopping experience! Blake was there from the beginning till the end of the transaction. Will continue coming to this dealer.

Rdimichele

8 de nov. de 2014

I recently leased my first car at Toyota through JC. He was incredibly helpful and got me the best deal possible. My favorite thing about working with JC was that he always had my best interest in mind. I ended up walking out of Toyota feeling like I got the best deal possible, and the car I wanted.

Flako Ramirez

5 de nov. de 2014

First of all this gentleman deserves recognition for what he does. Its not an easy job shopping for a new car but what JC brings to the table is def one of the most memorable experience I've ever had with a salesman. Great, guy, has a warm heart and above all knows how to address a person. Great job JC keep up the good work.

TimmyMac

3 de nov. de 2014

My wife and I have been buying used cars from private parties for many years, because our experience with dealerships was so unpleasant. So we were fairly hesitant about going to Ira to lease a new Sienna. We did our research, knew what we wanted, and went prepared to fight. As it turns out, we were worried for nothing. Ernst Jacques was super friendly, super helpful, and absolutely respectful of our budget and our brains. No high pressure, no obvious tactics, just going through the numbers with us, explaining things as we went, and with very little fuss, we left happy with our lease, our price, and our trade. Have every intention of going back when it's time to do it all over again.

gvonst

2 de nov. de 2014

We have bought two Toyotas from IRA. One new in 2007 and one used in 2014. We thought their practices might have changed after becoming part of Group1 but that seems not to be the case. The made a mistake on the registry of my used car and said that would pay the difference but now won't. Make sure you get everything they promise before leaving as you probably won't get it after. I will not deal with them again.

Danielle12345

29 de oct. de 2014

J.C was great he was a lot of help and so nice! I would most defiantly recommend friends and family to J.C. Thank you JC for everything!

afozie

29 de oct. de 2014

JC went out of his way to make my first time car buying experience a pleasant one! I did most of the negotiation over the phone so when I got into the dealership, I knew exactly where I stood. The moment I got to Ira Toyota, I was treated very well. The whole experience was very stress-free and all the people I spoke with were professional and welcoming. JC was well prepared for my visit, provided excellent explanations, and the paperwork went quickly. JC was brilliant, understanding, caring and was so easy to work with. His knowledge of the product and ability to demonstrate all the features was very helpful. I don't have the right words to describe how HAPPY I was with JC's service. He provided me with A+++++++ service. You've got a life long customer in me, and I HIGHLY HIGHLY HIGHLY recommend JC to anyone looking to purchase a car. I am very grateful that JC helped me in all ways possible to buy my first car! Thanks so much!

edwin.buckley

25 de oct. de 2014

Salesman Aiman Varoqua was very helpful and knowledgeable. This is the second new car I havepurchased through him, and he was always keeping me informed about progress of paperworkand sales transaction until I took delivery.My satisfaction, with Aiman , I would rate 5 star, Excellent. I will always recommend him for sale and follow-up.signed: ED BUCKLEY.

Yessika13

14 de oct. de 2014

After expending my over 20 years of driving history in US, dealing with mechanic and fixing all cars, I decided to visit a dealership. My first stop was at a Toyota dealer located in Lynn,MA... The intention of this feedback is not to talk about this dealership in particular, but to make a long story short, I walked away driving the same old car and no commitment from either part!... Anyways, I decided to continue my search, and while driving called Ira Toyota in Danvers, MA. The lady transferred me to the sales department where I had a phone conversation with JC, who told me to drive carefully that he will have everything ready for me ( right there, a caring situation was created- which engage me into: I want to meet this guy and see what they have to offer me)! And honestly, I am so happy we did. Best customer service experience in years! I am so happy I am driving my 2014 RAV4 with a 0% APR and best affordable monthly payment ever! Thanks JC Bernabel!

Dnieves28

14 de oct. de 2014

After a Sunday with my 3 year old daughter at Chuck E Cheese, we decided to go to Ira Toyota (Danvers, MA) with the intention of changing my 199 Honda Civic (family growing needs)! At this dealer JC was waiting for us to arrive! People, if you want a professional, friendly (kids friendly- my three year old was there), best costumer service, informative, educated service,PLEASE come to Ira TOYOTA at 161 Andover St and ask for JC ... HE IS THE MAN! We financed our first brand new car and we could be more happy! Thanks JC keep the hard work- PS. You should get promoted soon young charming guy! :)

yhurtado01

12 de oct. de 2014

JC is amazing, patient and caring. I told JC that it was my first time buying a new car and i didnt want to feel preassure. JC made the process very easy and worth coming. I will definately reffer my family to JC!

Scott1983

12 de oct. de 2014

Just last week, I purchased a brand new RAV4 XLE from Aiman, one of the sales people from Ira Toyota. In short, my experience was fantastic. From my initial visit to the delivery, the transaction was seamless, pleasant, and well-communicated. The only problem I had was with my insurance company failing to send documents to Ira in a timely manner to register my new car, and Aiman exhausted every avenue to get beyond complications that weren't even caused by the dealership. When I picked up my car, it was fully detailed, inspected, and all accessories that I had ordered were properly installed. Many of my friends and all of my family drive Toyotas, and I feel I would be doing a disservice to them by not telling them my experience with Ira, and in particular, Aiman.

jetrodasilva

11 de oct. de 2014

This is what I have to say about my experience at Ira Toyota of Danvers?: This is my third time in this car dealership. I only had great experience. Today, we were attended by Peterson Katulege, a sales and Leasing consulting. This is incredible. He was direct, personable and made feel comfortable. Then, for my surprise, he brings the guy whom i made the deal with before, Ramon Boreck, who was promoted and now he is the finance Manager... Anyway, I highly recommend you to go and check it out... these guys take care business and we had an amazing experience there.... Do no hesitate, go there and check it out.. I am very happy to have a toyota and dealerships like this that knows how to treat a loyal customer. I can not express how satisfied I am tonight....

tjpirog

10 de oct. de 2014

I had a great experience at the dealership. JC made sure he got me the best price for my new car and also ensured that I was able to trade in my old vehicle for the best price possible. It was a wonderful experience!

Shay0567

9 de oct. de 2014

Jc was great, kept all his promises and I will look forward to returning as a customer. Will definitely come back for by second leas!

Alexandra26

4 de oct. de 2014

JC was wonderful! Such a pleasant young man! Answered all the questions I had. I got the deal I wanted and JC made every effort to make me happy with my purchase! Highly recommend JC and Ira Toyota in Danvers.

Mareg

3 de oct. de 2014

JC Bernabel.. amazing. Every bit the professional. Not pushy at all. Took the time to answer all my questions. Feel very comfortable with my purchase. Gave me an amazing deal for my trade in. Highly recommend!

ahmed_alnazer

3 de oct. de 2014

grate dealer grate sale person and grate deal, Aiman is the one how make the deal , is the best place to buy your first car

Jan Preston

26 de sep. de 2014

JC was fantastic!Courteous , friendly, knowledgable., friendly & professional!He helped me find the car I was looking for & we made a great deal!Added special requests with no problem & can't wait to drive my new car home!!

Jonetter14

22 de sep. de 2014

My recent experience at Ira toyota was amazing and I have JC to thank for that! He made me feel comfortable and made sure to get me everything and anything I wanted. Even when I insisted on a black vehicle which was hard to locate, and requested a day early pick up, he made it happen for me! His knowledge on the vehicles, and his opinions and suggestions were very helpful in my decision making. I would recommend JC to anyone looking to buy or lease from Ira! Thank you JC!

acosta1

19 de sep. de 2014

I want to thank JC Bernabel for making my buying experience great. JC was very helpful, friendly and professional at all times. As a first time car buyer I felt no concern thanks to his excellent job. Keep up the good work!

ndes1

17 de sep. de 2014

I happened to stop in to Ira Toyota of Danvers after work one day when I met with Tony. From the onset he was patient, explained all the features of the car, and not pushy at all. He did not rush me at all. I wanted to check out the car with 2 car seats installed and he helped me put the car seats in and was patient throughout the process. I then wanted to see how it would work with captains chairs vs. bench seating, and Tony went to get a vehicle with captains chairs to install the car seats. At the end, I told him the car, color, features, and price we were looking for, and he worked hard to get us everything we wanted! There were no games or gimmicks...he didn't make me sit and discuss my number with his manager. We couldn't be happier with our purchase. Tony worked extremely hard to seal the deal, and I was grateful for all his hard work. Our car was "on order" and Tony kept us informed the entire time on its status. Even when I called him, he was always prompt in returning my phone calls. We even met with Brandon Banich to discuss warranty, etc. Brandon was fantastic and made the experience of dealing with someone in finance painless. We have been to other dealerships where the finance folks are very pushy, Brandon was respectful and worked well with us. Overall I am extremely pleased with my experience at Ira. I would very highly recommend Tony to anyone looking for a Toyota/Scion! Great job Ira Toyota!

djr-rgv

16 de sep. de 2014

This is our first time leasing a vehicle. JC Bernabel made the sales experience very relaxed & informative. He is professional and treats you like family. Ramon Boreck explained all of the financial details and worked with us in order to meet our accomodations. Thanks to these people, we look forward to doing business with Ira Toyota in the future.

annebridge64

25 de ago. de 2014

We've had two great experiences with Ira Toyota. Two years ago we bought a new RAV4 and just recently went back for a new Camry. We weren't expecting to have to buy another car, so we didn't have a lot to spend. Our sales rep worked with us to meet our financial needs and did everything he could to make us happy. Would definitely go back.

jeanne.granfield

20 de ago. de 2014

Mr. Aiman Varoqua at IRA MOTOR GROUP in Danvers is a breathe of fresh air. He went above andbeyond to insure our complete satisfaction on 2 recent purchases. His follow through and personal touch is to be commended.Please be sure to ask for him.... you will be glad you did!!!

Alyssa07

19 de ago. de 2014

IRA Toyota of Danvers made my first time car leasing a breeze. The employees at Ira are personable and excellent, especially Kevin Rouchi. I leased the 2014 Toyota Camry for an unbelievable deal. He worked with my every need, concern, and question that I had throughout the process. He took the time to stop and make sure that I was understanding the process, and that it was what I was looking for. He went out of his way to come in on his day off so I could pick up the car, and made sure everything was ready to go. It was nice to see genuine customer service as I went through the leasing process. I have received several phone calls from employees of IRA after leasing to make sure i am happy with car, and I AM! Great atmosphere, and outstanding people!

Momof2+2

15 de ago. de 2014

I can not say enough about Alex Jimenez, he is a valuable asset to Toyota! He was very patient, kind and understanding from beginning to end with me. He truly listened to my wants and needs in a vehicle and explained everything to me with complete professionalism and expert knowledge. I never felt pressured or unclear about any step in the process! I will highly recommend Alex to my friends/family! We will definitely be going back to Alex for my husbands car in the spring!

trwladybug

15 de ago. de 2014

Aiman was very accommodating and efficient while making a big decision. He was knowledgeable about the cars and their features, and knew which ones would suit our needs. He had excellent insights into our needs as customers, and was dependable to be there for us throughout the entire car buying experience.

bbmac517

14 de ago. de 2014

We just picked up our 3rd leased vehicle from IRA Toyota and we just couldn't be happier with the experience. Our salesman, Aiman Varoqua was fabulous. He worked very hard to get us into the car we wanted at the price we wanted to pay. Aiman's professionalism, knowledge and integrity made us feel comfortable and confident through every step of the process. We have been extremely satisfied with our experiences at IRA, from sales to service, everybody who works there goes out of their way to please the customer.

rbivona1

11 de ago. de 2014

This Toyota is awesome. I can't say enough good things about it or Aiman! Aiman is hands down one of the best and hardest working in the business. Not only did he stay late after closing to work numbers with me but he also went above and beyond to make sure my 1st leasing experience was a great one. You are all class Aiman...Thank you and I will see you shortly to discuss a new car for the wife!

Artistic Hen

3 de ago. de 2014

My husband and I had the distinct pleasure of buying a used Corolla at Ira Toyota in Danvers. We were in the market for a used car without much mileage on it, and we knew we wanted to check Toyotas out. We had the very good luck to have Frank Moshirfar as our salesperson. We stated up front that we were just looking, and not necessarily ready to buy. He suggested we should consider a Corolla (which I had owned for many years) because they were one of the highest rated cars on the road, and met several of our other requirements. (We had looked at Corollas when we bought our last car, and were impressed with how much the newer models had improved over the intervening years.)We were pleasantly surprised to find several cars that met our search parameters. (I had bought a brand new Prius from Ira just one year earlier, and had been satisfied with my experience.) We had already checked out several other car dealers and knew roughly what we were looking for, and the price that we would be paying, but didnt wish to be pressured in any way to buy a car. Frank was as laid-back as to be, and said that he could take our exact specifications and call us, because used certified autos were always arriving at the dealership.My husband and I were going to come home and sleep on our decision to buy a used Corolla, but Frank mentioned taking advantage of a promotion over the July 4th weekend. The promotion was over at the end of that day and Franks very calm approach to the purchase, made it easy to say yes to the car we had driven and liked. Actually Frank was exceptional in every way. Franks knowledge of the cars he was selling was the most thorough of any salesperson weve ever dealt with, and he knew the cars inside and out. (During our interaction with Frank, we discovered he had been a talented engineer in a large company. This was readily apparent as he described the cars various features and compared and contrasted them with other models.)Several days later we returned to pick up the car. All prep work and paperwork were done to a tee. Casey Tong was responsible for doing the paperwork for the car loan, which allowed us to take advantage of the promotional incentive. He really worked tirelessly, as we have no credit rating - literally. This was all done seamlessly and ready for signatures when we picked up the car.It is not possible to overstate our pleasure with the experience of buying a car from Ira Toyota in Danvers. I was in sales for period of time, and so know a bit about the business. Frank is truly the best salesperson Ive ever had dealings with. We recommend Ira Toyota wholeheartedly and enthusiastically.

LNick58

30 de jul. de 2014

I recently leased a new Toyota Corolla LE with the help from my wonderful sales rep, Gloria Masih, and financial rep, Tuan Le. Gloria made me feel immediately at ease, as I have not purchased in car in over 19 years, and was not comfortable with the thought of the car buying process. She went out of her way to find a vehicle that suited my needs and made the experience fun for me. Mr. Le was very professional and made the paperwork part of the process run smoothly. I would recommend both IRA and Gloria to my friends for their next car purchase.

jyazvac75

21 de jul. de 2014

We drove to several dealerships all over Boston in one day looking for a Toyota-Certified 2011 Prius. Some of the ones we saw were several thousand dollars more for essentially the same vehicle. The asking price was fair at Ira and the service friendly. Leo, our sales associate, was very accommodating and the person we worked with in financing, Casey Tong, extremely helpful & informative.

Linda Andrzejewski

20 de jul. de 2014

I was in the area for few short days visiting my son and was on a mission to get him a more reliable car as a gift. My daughter and her in laws had just gotten cars from IRA Toyota within the month and highly recommended the dealership... but more importantly Gloria M as the go to person. Because time was of the essence, Gloria was very efficient explaining to us the process of leasing (which I had never done before) and calmed my concerns and answered my questions. We looked and found the perfect car for my son and the process began. Got this done late afternoon on a Friday and by Monday picked the car up and away we went. Gloria was excellent in her time management and knowledge of the car and the process. I want to also mention the business side of it dealing with Ross B. He smoothed the path and worked quickly to get this done asap since I would not be in town long and explained all the money side of it to my satisfaction. Both people text or called me and my son and kept us updated with the steps taking place as they went along and that was very helpful to my son and myself. He is very happy with the car and especially the Toyota care package. We will be back in three years! Gloria and Ross... great job!!!!!

Gineran

26 de jun. de 2014

Went to test drive a 2014 Avalon - ended up buying it.this whole experience was made pleasent by the hard work of Aiman Varoqua; whom went above and beyond to make sure my wife and I received Top Notch quality service and Vehicle to fit our life style demands.Thank you, Aiman

Bmuti

21 de jun. de 2014

I walked into this dealer looking for a new car and from start to finish I had a fantastic positive experience. Ernst Jean-Jacques welcomed me and was respectful of my budget and preferences. He guided me through the process, was very knowledgeable and patient in answering my questions, and I found him to be both credible and reliable. All went perfectly and I bought a RAV4.

jmperry70

20 de jun. de 2014

Aiman the salesperson was amazing, he worked very hard for me in getting the price of my trade in on my new Toyota Corolla lease. He was very understanding of my budget, and worked diligently. He was very personable and pleasure to work with. I hope to do business with Aiman and Toyota again in 2 years when I return my lease and get another Toyota. The whole team made my experience very pleasurable and I will be sure to recommend IRA Toyota to everyone.

cumar

10 de jun. de 2014

Last month I wanted to buy a minivan for my growing family, and through my research I saw IRA had few used Toyota Sienna 2012 models with a decent price. Few days later I walked into the used car sales where I met Leo Araujo (sales advisor), from the get go he welcomed me to the shop and asked me what was I was looking for. Once I explained to him that I was interested in seeing the available Toyota Sienna, Leo took me to their inventory and I liked couple of the vans (low milage and looked clean) and I test drove them. The first one I tested had leather seats (good for me) but I noticed cosmetically it wasn't as good as the second Sienna which was extremely clean (previous owner took care of it). So I decided to buy the second cleaner van.Leo was honest about the price of the car, we agreed on a price and made a deal. Soon Leo started the process of making sure the all the paper works are done so I can drive the car home that same day. Leo delivered his promise and I was able to take the car home at the early evening of that same day! I had to come back the following day for inspection sticker. I love the 2012 Toyota Sienna LE I bought with 22K miles.My overall experience was good, I recommend IRA Toyota. Like wise I recommend Leo, he's knowledgeable and will make sure that you find what you're looking for without pressuring you into something you don't want. The key is that you have to know what car fits you and do your homework before you go to any dealer.

NelsonandKC13

30 de abr. de 2014

We visited many of the dealerships in the North Shore area. Ira Toyota is the only one we visted twice! Aiman V made us want to go back! His product knowledge and customer service is excellent. We would recommend going there first and you won't have to go anywhere else! And ask for Aiman because he's the best!

Irene2207

29 de abr. de 2014

Review of Paulo Dineen, Lorraine Obrien, Kathy KidikOur truck was damaged while it was there getting an oil change and inspection sticker and their response to our issue was rude and un helpful. Paul Dineen actually said he would be right back and sent someone else to tell us they are not taking responsibility for the damage. Before noticing the damage when we got home we were made to wait for almost 4 hours and missed a doctors appointment. They told us it would take an hour and a half and at most an hour and 45 minutes. Almost 4 hours later we had to to push to get any attention as to why the truck was not finished yet. The wait and the rudeness was bad enough to never go back but then to find the damage in the new truck that hardly gets used and to be spoken down to by both Lorraine Obrien and Kathy Kidik, we were left stunned and very upset. We told Kathy that we would notify corporate and she said go head, we are not taking responsibility for the damage.Review Of Ira Toyota Irene P

Rachel.Sargent2136

28 de abr. de 2014

IRA is a well known name and I have always believed it to be a decent dealership. Our salesman was on us before we even got out of our car. Everything we saw was way over priced and had high mialege. Our sales man complained about his feet and only wanted to sit at his desk and lecture us on how if we see the right car we should buy it and not to shop until we are at that point. We told him various times we were willing to pay cash for a car right then and there if he shows us the right one. The list of cars I printed from their website that morning was no help either. The price on the only car (of 4) that was there was higher at the dealership and he couldn't show me the car because "the keys are lost" and the other three were MIA according to him. Maybe another salesman would have been able to make it happen, but I won't be going back there anymore and would not recommend it.

JoshR01

21 de abr. de 2014

I purchased a used Toyota from this dealership. The experience I had was average, if not below average. I first walked into the dealership, trying to purchase something I saw on their internet inventory - very low millage and way below the average price. I even made an appointment to test drive the car that day, only to find out that the car is actually in shop and also somebody put a deposit down for the car last night so it's not available. I do not believe this and I think the car never existed. But that's okay, if it's too good be true, it's too good to be true. And this was an expected "bait and switch" gimmick for car dealers like them.Since the car was not available, the sales guy showed me other cars. He was okay. He did his job fine and was knowledgeable about cars. He did not have an excellent customer service or anything, but he didn't push me into buying something I didn't want either.So after looking at other inventories, I actually found something that works for me. So I decided to purchased a car.I knew getting me into buying other car was probably something they were trying to do from the first place, and the car was beyond my budget. But the price was not too bad compared to other dealers, and they offered me 1.9% loan, so it was a fair deal overall. The worst experience definitely comes from the finance manager. These guys are very persistent into selling customers an extended warranty. My guy tried to talk me into buying this $2600 peace of mind for about 2 hours, giving me many discounts and telling me over and over how I'm stupid not to get this "hot deal". It's a tell-tell sign that it's not worth it for customers if they are pushing it so hard. Since if it's really worth it and would save everyone tons of money like they say, they probably won't be trying to push it so hard.It was hard to shake off this shady deal from the finance manager, but I ended up getting a reliable Toyota with a fair price and that's not so bad.I do not recommend this dealership according to the experience I had. But if you want Toyota and live close by like me, maybe it's okay to visit here. But If you go, don't expect anything exceptional and be careful with their tricks and gimmicks. Also, expect to spend a good amount of time there as their internet inventory is not always true and you would actually have to check the inventory in person.I recommend Honda Gallery in Wakefield. Their customer service is fantastic and they don't work with commission so there's no pushing there.

Netaboox3

4 de abr. de 2014

I just bought a new Camry & I'm in love. When I first visited Ira I had a bit of an issue with not being able to take advantage of an ad I heard. Aimen did his best to resolve and improve my experience at Ira. He got me the exact car and color that I wanted & helped me workout a good deal. The finance guys are also great!! They stayed late with me in order to finish up my paperwork which was greatly appreciated. The customer service at Ira is also beyond amazing. I would definitely recommend this dealership.

titotundra

6 de mar. de 2014

Well looking for a toyota tundra so went there several times, so during those visit was a waste of time they couldn't find the truck it was excuse after excuse then they ramp the price in a high mileage vehicles plus the way they handle the situation it was not professional at all. My conclusion I would never go there again....

DebZ1

3 de feb. de 2014

Ira's service department has, in my opinion, some dubious practices. Here are the facts regarding my experiences:2003 Highlander - water pump blew while under warranty. When repaired, the timing belt was also replaced, which is apparently proper and normal procedure. When I brought it back for the next scheduled service, was told it needed a new timing belt. Once I questioned, they checked their records and realized they had already done it.2010 Venza - replaced my windshield wipers while on vacation. Brought the car in for its next scheduled service a short time later, and was told I needed new wipers. Told them I just replaced them, and they said the technician said they were streaking. I suggested they check again. Surprisingly, it turned out I didn't need new wipers. Rather "something" was just stuck on the blade.2010 Venza - called for an oil change (they were running a special). Told the person who booked the appointment to note that I would not be buying anything else so don't try to sell me anything. Brought the car in and met with Ludlow. He told me I was overdue for the 30,000 mile service (which I am). Told him I wouldn't be doing it that day. He then ran down all the things included in that service (which included air filters) and asked what I wanted to do. I said I wanted an oil change. I went to the waiting room. He came to see me and told me that the engine and cabin air filters were dirty and what did I want to do. Having already had this conversation once, I surprisingly didn't change my mind--just an oil change please. He then said I had a nail in my tire and that it was too close to the side wall to repair and it would be $230 for a new tire. The technician felt it wouldn't be safe to repair. Ludlow said I had a good 5,000 to 10,000 miles left on the tires. I told him not to touch it, paid for my oil change, and left. I subsequently went to a tire place where they told me the nail was close to the center of the tire and easily and safely repairable at the cost of $30 and some change so of course, I opted for the repair. Moral of the story--three times Ira's service department tried to sell me something I didn't need, which is three times too many for me. That being said, should the repaired tire blow out, I will be back to say Ira was right. However, I don't anticipate that happening. I would not recommend using their service department.

Adamweldai

19 de ene. de 2014

Best dealership around. Aiman was helpful, patient, caring, and knew that it was a big decision and purchase. He took the time to really help me make the right decision and feel great about it. The car is exactly what I want and need to last and to feel comfortable on the road. I would recommend Aiman and Ira Toyota to anyone and everyone I know!

HugoRuby

11 de ene. de 2014

My wife and I have owned a Toyota Highlander for 6 years. We have been delighted with the car (I have an engineering degree and love the attention to detail) and we were considering buying a new Highlander. Having bought the first car at Ira and had it serviced there for its whole "life," we chose to start looking for a new car with Ira. We got at referral to Mr. Varoqua and were impressed at the start by his focus on what we wanted to do with the car, rather than on what product he needed to move. Between that meeting and our purchase, Mr Varoqua was attentive and clearly interested in making sure that we felt the process was going along in a reasonable way. In the final inspection of the car, he was an excellent "teacher" in the operation of the Highlander's sophisticated features.In summary, we cannot say enough about the positive regard we have for Mr. Varoqua and Ira Toyota, and we will definitely share this with our friends and family.

fwashburn

6 de dic. de 2013

Noah was absolutely the best salesperson I have encountered. My purchase of a pre-owned Toyotawas very easy and painless. The finance department was extremely helpful, and we wrapped it upwith the least amount of hassle I could imagine. Thank you guys !!

dr24

20 de nov. de 2013

Purchased new vehicle from IRA Toyota of Danvers. Salesman Aiman Varoqua went above and beyond in all aspects of customer service, including taking all the time necessary with us in order to choose the right vehicle and proper options for us. He set up our cell phones with the Bluetooth, met with us at our convenience, and answered all questions about the vehicle etc. Would recommend Aiman highly.

JTC1

12 de nov. de 2013

This is my fourth lease with IRA Toyota in Danvers and by farthe most enjoyable transaction. My Salesman Aiman Varoquais A plus.Aiman was perfect in all aspects of the sale, financing, and delivery.He is first class all the way. Phone calls and email were returnedPromptly. Aiman was most accommodating to myBusy schedule. All my needs were met and exceeded, The mostProfessional sales person I have ever dealt with.

DLLEEK

24 de oct. de 2013

I recently purchased a 2014 Toyota Corolla S series on a lease. The salesperson I worked with was Aiman Varoqua who was extremely helpful and made my experience stress free. This is my first time leasing and Aiman answered all my questions. Before taking possession of the car, all features were explained and reviewed; my bluetooth was set up and contacts entered from my smartphone. I really love my new Corolla and appreciate the attentiveness I received from Aiman. I would definitely recommend IRA Toyota of Danvers to all my friends and especially Aiman. THANK YOU AIMAN! This is the second purchase I have made from IRA Toyota.

RuthB21

14 de oct. de 2013

I have written a positive review before and I feel that Richard Neckers and the Ira Motor Group should be mentioned again. I called Richard today and explained that my inspection sticker was about to expire and was wondering where I should take the vehicle. Richard stated for me not to worry and he would come by and pick up the vehicle. Two hours latter I had my vehicle back with a current Ma inspection sticker and report. I did not expect this service, once again I would like to Thank Richard for taking that extra step.

Patriot2014

6 de oct. de 2013

I had a HORRIBLE experience with this dealership. Read on only if you want the details: I called the 800 number provided to make an apointment to see a car that has been advertised for 14 days and a person answered that wasnt even at the physical location of the dealership, I'm not sure if they out source the apointment making service, but I called at 130pm and the woman offered me a 1200 apointment (?!). When I arrived at the dealership the building at the advertised address was vacant. I went to the building next door (about 20 feet away) when I told the receptionist I had called ahead to test drive a jeep she told me "We don't SELL Jeeps..." (Aparently I was at the NEW Toyota dealer location) Luckily her coworker was able to direct me a 1/4 mile down the street to the used car dealership. Upon getting into my car a gentleman that worked there politley asked what I was looking for, he said he knew exactly where that car was, its a big lot and he would be happy to help us. We met him at the used car location he has us sit down at his cubicle, he goes to the front desk has an entire conversation about nothing to do with his job or helping us look a at a car is halfway back to the cubicle when his coworker yells out "YOU WANNA KNOW IF THIS CAR IS AVAILABLE OR NOT?!" They have a discussion he comes back and tells me the car isnt available but hed love to show me blah blah blah... "how is it possible I called ahead to make an apointment hours ago about a car that has been listed for fourteen days?" "well safety and we have this available I'd love to show you..." blah blah used car dealer lingo... DONT WASTE YOUR TIME WITH THIS PLACE!

atopcat

29 de sep. de 2013

NEVER go to this dealer!!!I drove more than three hours to get there for a lease deal on Saturday. Before I went there their sales representative contacted me several times by both e-mail and phone. On the phone the representative told me that there's a $500 manufacturer rebate on top of the deal they're offering. Also, the representative claimed that they can offer free delivery (someone from the dealer can drive the car to my home) because I'm not living in MA and it's not possible for them to get the registration done during my first visit, which means I can't drive the car back to home by myself after my first visit.Everything sounds appealing on the phone. But once I get there, bad story begins.First, the sales manager claimed that all dealer and manufacturer rebates/incentives have been applied to get this deal, and they're not responsible for any false explanation. What?! Your people, not the third party, told me that way, and your dealership is under no obligation to it? Alright, can we negotiate so we can meet somewhere in the middle? Always NO. I finally gave up on the price because I didn't want to get nothing after spent so much time on road (almost 7 hours for round trip). Second, delivery? Another NO. I was told to come back on a weekday when the registration can be done. I explained several times that I can't find anyone to send me there on weekdays because my friends need to work and can't drive almost 7 hours to back and forth. It took the manager a while to consider some options but he finally decided that I need to take care of it by myself. So I made a final try, can you please reimburse me for a cheap public transportation so I can get there and drive the car home by myself? Still NO!Well, I'm done. I walked out of the door and won't come back. And of course, thanks for the lessons. It's common for dealers to trick people but I can never imagine a dealer will do like this. Bait people there and then no negotiation/courtesy at all? You're the No. 1 as you advertised, Ira of Danvers!Don't waste your time and money especially if you're not living nearby. Stay away!

geepham

27 de sep. de 2013

I just purchased my first car here and had the most wonderful experience. Aiman Varoqua was my salesman and he is fantastic! He's extremely kind and patient, and will work very hard to get you the car you want at a great price. I just picked up my 2014 Toyota Corolla this morning, and I couldn't be happier. Aiman made sure the car was perfect before handing it over to me, and he even took the time to show me all the special details of the car. He even set up the Bluetooth connection between the car and my phone! I highly recommend going to this dealership and working with Aiman if you can, especially if it's your first car purchase.

kawtardakhama

16 de sep. de 2013

I had a wonderful experience working with Aiman Varoqua in IRA Toyota Danvers. Aiman is very professional, yet friendly. He understood what I'm in the market for, and based on that, he gave me options. He took the extra mile to make the purchase process smooth and straight forward. I would definitely recommend him to all my friends and family. Thank you Aiman!!

morrisporter

19 de ago. de 2013

It's unbelievable to me that, in this economy, people could be so lazy and/or apathetic when a prospective customer walks in the door. My mother and I stopped into the dealership on Sunday, August 11th. The woman at the front desk was friendly and had a sense of urgency. Unfortunately, the sales staff and management couldn't be bothered to come see us or assess our needs. Despite the receptionist's requests for a salesperson, we stood around the showroom for close to 30 minutes, with several reps walking by and not bothering to say word one to us. There was a small room off to the side where all the sales staff appeared to be either having a meeting or just hanging out. Needless to say, we left once it became clear that nobody was going to work with us. How you guys stay in business with this soft of attitude, I have no idea....

kirsym1706

15 de ago. de 2013

I was treated like a idiot and wasn't accommodate for the best car I could get on my particular condition and the salesperson argue with me about me trying to control to much of the deal, selling a car that has a cigarette smell for a higher price of another which was even less miles, I would never go to that dealer again since when I didn't agree with the terms they told me that I waste their time which it was money for them to.

BDalton2013

14 de ago. de 2013

I am repeat customer and bought my second Toyota from my salesman, Richard Neckers at Ira Toyota in Danvers. I personally seek out Richie to purchase my second vehicle due to the great experience I had when I bought my first vehicle from him!!! I highly recommended Richie to family and friends to buy their vehicles. Thanks, Richie

randy2005

8 de ago. de 2013

Had a great experience. Ernst was a very good salesman and got the job done :). Ernst was very helpful from start to finish and made recommendations.

lucky411

7 de ago. de 2013

I went into the dealership to just look at a car. The salesman Luis Hernandez was very helpful and very sweet. I ended up purchasing the car for what I asked for. It was a great experience!

Kelleigh52

4 de ago. de 2013

We had an excellent experience working with Ernst jean-Jacques. We were unsure of what vehicle we were interested in. Ernst asked a lot of questions regarding our likes and needs and found us the perfect car. Highly recommend Ernst.

prkeville

4 de ago. de 2013

I highly recommend Louis Hernandez at IRA Toyota Danvers, who went the extra mile to help me find and purchasea very low-mileage 2011 Camry LE in superb condition on 8/3/2013. It took a lot of work on Louis's part, as the inventoryfor the model, trim, and color I wanted was low. Once we found the car and closed the deal, Louis made sure thecar was 100% cleaned and detailed and in my hands the very same afternoon, and secured my Fast Tracksensor that I had mistakenly left in my trade -n vehicle. Louis is a knowledgeable sales professional, also very engaging and dedicated to customer satisfaction. I also want to thank Ross Billings, Used Car Sales Manager, for making the deal possible. Ross called me promptlywhen the car became available and conducted his end of the negotiations very professionally. Ross is a straight shooter;he'll answer all your questions patiently and courteously and provide the information you need to make your decision.Also Ms, Sovy Sun, IRA Toyota Internet Sales, who found the car online very quickly, when I told her what Iwas looking for.-Peter Keville

RuthB21

2 de ago. de 2013

I have purchased two vehicles from Richard Neckers of Ira Toyota, the experience has been pleasant and straight forward. I felt that the pricing has been more than competitive, and everything explained in detail, from the options on the vehicle to the expense of registering my car. This pre-owned LEXUS looks brand new and is probably one of the nicest cars I have purchased. An A plus for Richard Neckers and the Ira Motor Group.

phy29899

1 de ago. de 2013

came in to look at used Toyota pick up truck. Didn't have anything in my price range. However, my sales person Kal Dabliz was very helpful and showed me some other vehicles that I might have been interested in. Gary Clark the sales manager was also very helpful and friendly, and said he would be in touch if a vehicle came in that more matched what I was looking for.

reedsox13

25 de jun. de 2013

When I chose to go with Toyota, I could have selected Toyota dealerships closer to my home. Instead I chose to drive 25 minutes to Danvers as I have heard great things about Ira Toyota Danvers and the sales team. My aunt is an employee there and recommended Aiman Varoqua. He is one of the most friendliest and easiest salespersons I have ever worked with in my car buying years. If you would like a pressure free experience without the constant hassle of buying/leasing, I would highly recommend Aiman. He was the utmost professional and an extraordinary person to work with. If all auto sales consultants were as easy going and fun to work with as Aiman, the stress of buying a car would not exist.

Sabu1588

14 de jun. de 2013

I went to that dealership knowing exactly what I wanted and how much I wanted to pay. The dealer that worked with me, Aiman Varouqua, was absolutely phenomenal! He went above and beyond to get me everything I was looking for, and more! He made the experience stress free and easy for me. The exact color and model car I wanted was not on site and Aiman had told me that it would take up to five days to track down the car and get it to Danvers. I got a call less than 24 hours later informing me that my new toyota Rav4 was on site and ready to be picked up! After signing all of the papers and walking over to my new car, I realized that I had misplaced the keys to the car I drove to the dealership. My sister, who came with me, Aiman, and I spent the next hour retracing my steps and searching both the parking lot and offices inside the dealership. It was well beyond his time to clock out and Aiman chose to stay and help me find my keys. It just goes to show that even after signing the papers, after the sale was complete, Aiman still cares about his customers! He wanted to make sure that we got home safely.I highly recommend Ira Toyota of Danvers to anyone looking for a new car! When you go, ask for Aiman!

SuzanneWorkman

11 de jun. de 2013

My husband and I bought a used Toyota Certified Corolla. When we got home and inspected the Corolla it was very dirty and was definately not cleaned. It even had a hole in the drivers side floor mat. We had to scrub dried up food off of the seats and other parts of the car. It was pretty disgusting. The sad part is that I have written 2 emails to Toyota and have not received any communication from them at all. We are very surprised that such a well known company would not want to satisfy their customers and at least respond to a disatisfied customer.Suzanne and Mark Workman

white82

20 de may. de 2013

I would just like to say that I am very disappointed in your dealership right now. I would first like to say that I have purchased two vehicles in the past and my wife has purchase one. I visited your dealership a couple of weeks ago looking to trade in my honda ridgeline for a new Tacoma TRD package. However, I was only offered 16,000 and that would not work for me financially, I thought that offer was a little low, but anyways it didnt work out for me. Also, the salesman just walked away from me without out shaking my hand and saying have a good day, "ignorant guy i guess".Let me get the point......I just went to Boch Toyota and they offered me 19,000 for my ridgeline. I was shocked, I thought they were also going to say 16,000, I guess not. So, it looks like my "go to" dealership was going to rip me off by 3,000. I thought I was part of the family, ha. I will never do business with you guys again nor will my wife and other you will never get a recommendation!! As for the salesman....I will never forget it! My comments will also be going to the BBB.

lena48

17 de may. de 2013

Saw 2113 Avalon on their webpage. Called to confirm price etc. Was told it was correct and she confirmed price with sales. In giving credit card deposit she informed me they would not hold car more than 3 days. I was coming from Florida so asked to speak with manager. He proceeded to tell me in no uncertain terms that ad on website was in error. Having had numerous offers from other dealers which I had rejected over the 5hrs of back and forth I was needless to say VERY,VERY upset. I feel the ad was a misleading hustle. Rest assured IRA dealerships will never be recomended by me.VERY VERY unprofessional

progonatBaca

12 de abr. de 2013

This guys knows how to deal with the customer and they can resolve your problem . They are the best in new england . For me was a good choice doing bussines with them .

revelation981

10 de abr. de 2013

I visited Ira Toyota of Danvers this weekend to test drive a used 2010Toyota Corolla. The car I was interested in (red, certified used, 26kmiles) was advertised on the dealership's website for $11,523 or morethan $2,500 below KBB value. What a great deal, I thought. Iconfirmed the night before my visit that the car was still available.I called again the next morning just to make sure, since I had askedmy friend to meet me there (he's the "car guy") and we both have todrive over 45 minutes to an hour to get to the dealership. The salesperson I spoke to (Gary) assured me that the car was still available,so my friend and I both made the trip to get there at noon, right whenthe dealership opened.When we get there, we ask for Gary who brings us to the car we weresupposedly interested in, gives us the keys and tells us we can takethe car for a test drive. The problem is, upon closer inspection, thecar he showed us wasn't the one we had seen in the advertisement. Ittook us a few minutes to realize this, since it just so happens thatthey have another car in their lot with the exact same specifications(2010 Toyota Corolla, red, certified used, 26k miles) but also happensto be $3,000 more expensive. When we inquire about the car that wasadvertised for $11,523, Gary flips through his list of vehicles andsays, "oh no, that car was just sold this morning - in fact, there arepeople in the office finishing up the paperwork as we speak."The dealership opens at 12, we got there at 12:10 pm and somehow the carwas sold in 10 minutes after being listed on its website for morethan a week.What a load of baloney. The short story is this dealership blatantlyemploys the "bait and switch" strategy, which is illegal underMassachusetts law (940 CMR 3.02(3)). They lure you into thedealership with a great deal on a car, with no actual intention ofselling you the car that is advertised. When you show up, the careither miraculously gets sold minutes before you arrive, but luckyyou, we have many other cars that may interest you. Or, they haveanother car with the exact specifications in their lot, so they canclaim the, oh, I thought you were talking about this other car when wespoke on the phone. To confirm that this truly wasn't just acoincidence and that I wasn't being overly cynical, I chatted with aninternet sales representative twice today, and "Great news! I'mshowing that vehicle to be in stock in my system." The car alsoremains to this date advertised on the dealership's website.Despite all of the negative reviews on Yelp, the Better BusinessBureau, and other websites, I gave Ira Toyota of Danvers the benefitof the doubt. What a mistake. Like most people, I don't always enjoythe process of buying a new car. It doesn't help when you havedealerships like Ira Toyota of Danvers that employ dishonest tacticsand are willing to take advantage of people. One or two or even threebad reviews of a business can be an aberration - no business isperfect. But at some point consistent negative reviews say somethingabout the way a company and its employees run its business.STAY AWAY. NOT WORTH YOUR TIME OR ENERGY.

daddymike

3 de abr. de 2013

Awesome dealership. The sales department is not fancy at all and you can tell they focus on volume, but even so they manage to provide a very friendly experience. I bought 2 cars there personally: A 2004 4Runner and a 2008 Sequoia. Their salesmen are good. Only slightly pushy. They never cross the line into unfriendly or uncomfortable. The service department is great. Drive right into the bay in bad weather. There is a playroom for little kids to keep busy. They give you coffee vouchers for the snack bar. The seating room is big with a large screen tv. There is a digital sign that shows when your car is ready (if you are waiting for it)... really, they make it comfortable. Again, not a fancy place.. just comfortable, with good people to take care of your car.

Chapin182

19 de mar. de 2013

I went on line to review the pricing of the 2010 Toyota Camry and Corolla with low miles.Based on a visit to the Manchester store I decided to drive to Danvers as they had the same cars less miles for about $500 to $1000 more.My experience can be best summed up by the following:1. Meet sales person who spent a total of two minutes with me as he was busy.2. I explained what I was looking for, told not sure if still have them in stock (fumbling through his papers in his pocket)3. I was told to wait for a few minutes go look at the cars out front and behind the building. (It was a wonder time looking for an hour plus, the lanky salesman never tried to track me down).4. I was went through the on line ads on my smart phone trying to match cars with the ads, I actually found one way in the back (in the price range I would have considered)5. When walking back to the Used Car Sales Building I decided to call my wife to see if it was okay to make an offer on a 2011 Corolla (just over $14k, still being advertised) it was just outside the budget (but what the heck).6. I finally found the same salesman who apologized for forgetting I existed. I asked about the car, was told it was in Framingham and was not for sale as it had a cracked frame (Not sure why it is even on the web site (been there for a while).7. I tried to get other information on other cars I was interested in, he again fumbled through this paper work, mumbled and decided I was not worth his time and walked away.8. At this point was in amazement in the lack of customer service and decided to leave. but before I did I went back to the main showroom asking nicely to speak with the manager on duty.9. After a 10 minute wait, Lenny (?) came out, greeted me and asked how he could help.10. I did not go off on him, I explained to him my frustrations with the other department and the total lack of customer service (It builds or can kill a business).11. Lenny was nice enough to apologize for the other teams failure, and even offered a 2013 Corolla as a very deep discount (I turned it down as it was outside of my budget). I thanked him and left.12. As I was leaving I got a call from the internet sales team and the asked how it was going. I explained my frustrations and disbeliefs at what had happened.13. I was asked to please go back and speak with one of the used car managers who was on duty (I can not remember his name). I was told he would make good and try to assist.14. I did return and speak with this guy. The same sales man was asked by the manager why he did not help, he proceeded to come up excuses for his behavior and attitude (no apologies).15. The manager did not look up much (head buried in a computer screen) trying find a 'deal' . He did mention a new 2010 trade in , that after certification, (low miles) that he was willing to take a few hundred off to help make up for the bad experience, 16. I was flipping through the ads and asked about a 2012 Corolla advertised, asked if there was anything he could do (i.e like take the same discount as was just mentioned on the other car). He was silent for a minute state the car was already listed at a loss (Loss Leader), asked if I had a trade, I said no, I am paying cash, he said no discount since I was not going to trade anything, he did not want to lose any more money.I left a few minutes later.I sent an email to David Tabares, lead sales manager at this place, to let him know what happened....Still waiting for a reply.Not much else to say

Kathy73

25 de feb. de 2013

Bought a 2003 Celica at the beginning of 2004. Someone at the dealership falsified my signature on a paint protection program (which we never ever discussed in any context) and added $500 to my invoice. I didn't see the paint protection contract until I got home, b/c they bundled all the doc except the one I needed to sign in an envelope and handed it to me. When I questioned the $500, they told me it was a delivery charge and normal. The whole thing was very shady. I didn't have time for litigation, but I tell everyone I know about my experience and never to go there.

stucc508

24 de feb. de 2013

Very rude and passive aggressive. Acted like my issue wasn't a big deal and brushed it off. Will NEVER go back to have my vehicle serviced there.

Mayflower_72

15 de feb. de 2013

I made an appointment to test drive a Toyota. When I arrived at the dealership I was informed that the car had already been sold. No one even had the decency to contact me and tell me that the car I was interested in was no longer available. Since I had already made the trip, I decided to look at another Toyota that was similarly priced to the one that had been sold. The salesman was very aggressive and used sales tactics as soon as I got out of my car. When the person I was with got out of the car, the sales man told her that he liked her coat. HA! He also went on to say that we came at a good time because he was the one of the nicest sales people. After testdriving the car that was suggested, I told the salesman that I was willing to purchase the car if the price could be negotiated. He told me that he wasn't willing to negotiate a lower price and even answered a personal call from his wife when we were talking. After I told him that I was going to leave, he advised me to wait and went to go get the sales manager. Apparently they wanted to negotiate a new price even after I was origially told that the inital price quoted was the final offer. The salesmanager was even more aggressive. He said that he wasn't willing to negotiate much. He went in to a whole bunch of personal details about how the company had to make a profit and how he wouldn't be able to pay the salesman for the sale if he negotiated a lower price than the offer I was quoted. I didn't end up buying the vehicle and got a great deal elsewhere. I called a few days later to speak to the customer relations manager and informed her of my experience. Rather than empathizing with my situation, she defended the salesman and salesmanager. She didn't even apologize for the fact that I drove to the dealership to test drive a vehicle that was supposed to be "reserved" only to find out that it was already sold. I would never go back.

wingcma

22 de ene. de 2013

Walked in the dealership and asked for 2010 Corolla and my price range. Joe got me one and even let me test drive it alone! He did not push and was pleasant to work with.

jmfeinberg

1 de ene. de 2013

I went to Ira Toyota with the intention of buying a Sienna since it was the only minivan with AWD. I walked into the dealer and looked around for a salesperson but not a sole was to be seen. I went to the receptionist desk to get some help, I waited patiently for another 3-5 minutes for her to finish her personal phone call...She called over and one of the sales guys that had been hiding in the back corner. He didn't give his name and had been lotioning his hands so a shake was a pass. I asked about the Odyessey with AWD and the the second row seats that seats 3 people. He went off to find a car and came bach with a mid model Sienna that had 4 bucket seats... he could not tell me anything about the Sienna, I took it for a test drive with him, since I had not driven a Sienna. I was asking him questions about options/functions but he could not tell me squat about what the car had unless he read it on the sticker. I decided I could do better then that. Defeinitely not a place to go is you are interested in buying a car and do not know the exact vehicle you want.

gabristol

15 de nov. de 2012

Ricky Arora makes buying a new automobile a very easy and enjoyable experience. He treats his customers like good friends and really goes out of his way to make sure that his customers love their new automobiles. I think his respect for the customer is what distinguishes him the most, and I would not hesitate to refer him to other prospective buyers.

bummer12

16 de oct. de 2012

Upon purchase I was told to give only excellent in all my ratings. It was very high pressured, he was already taking off my plates as soon as I returned to the dealership, but I hadn't made a final decision yet. I was in the service center within the first week of buying the vehicle for the radio sound not being constant (muffling in and out frequently), they adjusted the asl level from low to high, which took over an hour to do. I left after working a night shift and it was still doing it. Then I noticed that the car was pulling to the left while on the highway, and it was also vibrating while idling at times. So upon my second visit to the dealership, I spoke with Lenny the manager, he said please come down and he will give me a tank of gas and fix the radio problem. This time I rode with a technician. The tech told me he heard the sound change, but will need to do more research. I left at 430pm and they close at 7. I never heard from anyone or got my tank of gas. The following day, the original salesman calls me to check up on me, and has no idea that I have been having problems. He says he'll find out what is going on with the status of the research. He calls to tell me that they did order a radio and it will take 7-10 business days. I told him I work nights and I can't be waiting and will want a rental free of charge. He said ok.So by this time I'm irritated, I call the customer service center. They make a claim # and say that they will tell the dealership so the customer relations person should contact me. Lorraine calls and says she's gonna get me to love my Rav4. She will give me 2 tanks of gas and clean my car. She says she will call me with the information about the radio. She calls right back and asks for the name of the tech that I did the road test with, she says he didn't leave any notes and has left for the day. She calls the following day to say the radio was never ordered. Patrick lied. Now, I'm really mad. I emailed the CEO of Toyota, and after some phone tag, Deborah Houston states she cannot help me get a new car or refund and she is in CA with different laws. I need to work it out with the dealership. So instead of getting a refund or new car, "It's not that simple", after I spoke with Todd Irvine manager. I agreed to let them take another look at the car. I went on a road test with the service foreman and customer service. He then explained the reasons for the pulling, vibrating, and the radio all cannot be fixed because there isn't a problem, it's the way the car is designed. He did give me a rental so he could look further at the radio and call California. Customer service said they would clean my car for me as well. I went to pick up the car at 7pm and the radio was the same and continues to muffle sound, the car remained on E and it was dirty. I have to say I"m not really impressed with Toyota or this dealership. Currently they have corrected the situation to my satisfaction. Aiman took great care of me this time around. I received excellent customer service and felt comfortable with the resolution. I now have a toyota that I will hopefully enjoy for a long time.

smplongo

4 de oct. de 2012

Rajeev was terrific. He met us at the door with a most pleasant smile. He was thorough, competent and professional the entire time. I rated overall experience as 'good' only because the whole process just takes so long when buying or leasing a car, any car.

ryzach03

26 de sep. de 2012

I was happy with the service I recieved from Ricky. I wanted to get into a new Prius to save on gas with the same monthly payment I had on my current vehicle. He was able to make that happen and I am thrilled with the car! It has been 5 days since I picked it up and have not had to stop for gas yet!

Mparachojuk

17 de sep. de 2012

I had the great pleasure of working with Ricky in the recent purchase of my 2012 Rav 4. Ricky played no games just gave me the best price and options from the get go! He has changed my views on how a car salesman should be. He was an absolute pleasure to work with and I would recommend him to anyone!

RMC90

25 de ago. de 2012

I was supremely uncomfortable at this dealership. Got a very uninformed salesperson, and a snippy manager. They wasted my time and I knew that buying a car here would lead to headaches, runarounds and regrets. I traveled farther away to Acton Toyota and had such a smooth, helpful and pleasant experience. I would avoid Ira at all costs.

hafida64

22 de ago. de 2012

Riki was a great salesman. He made our experience at Toyota pleasant and enjoyable. He treated us with honor and respect. I will definetly recommend him to my friends and family.After having a bad experience with another salesman that was rude and disrespectful, Riki jumped in and help us. Our plan was to lease one car, but we ened up leasing two because of Riki's salesskills and kindeness.

william.bergeronmirsky

15 de ago. de 2012

Often when I read reviews like the one I am about to write I ignore them. They seem like they are written by employees or the owners kids but let me say up front I am honestly and truly grateful for the service this dealership performed on my 2007 4Runner. Every person I interacted with here from the Service Managers to the Mechanic to the person at the cafe was helpful, courteous and thoughtful. Let me explain. I was driving with my family (wife and two kids ages 2 and 7) from Brooklyn (where we live) to Maine (for summer vacation). Car is packed to the roof, two boats on top two bikes on back, you get the picture. We had had a long day of traffic on Friday afternoon and evening and stayed the night close to Danvers. We got on the road at 9 and about 30- 45 minutes into the drive we lost the fan belt and accessories and started overheating. I had to pull off. Eventually, we got towed to the Toyota Dealership on the recommendation of the good people of Topsfield, MA.Now, I had an oil change and inspection sticker performed a few days earlier and my local guy recommended we change the belt as it looked worn out. I said ok. It turned out they botched the job and the belt disintegrated after only 200 miles. We had called ahead to say we were coming and my wife and kids drove to the dealership with a helpful motorist. While they were reluctant to commit to adding us into the full roster that day as soon as we showed up they had us checked in. The mechanic sussed out the issue in no time and called me back to show me the issues. They had the old parts out and went over what they thought happened and what they thought was needed. They also warned me that there might be other issues that would not know until they road tested it. At this point the head service writer was with the mechanic and I and she was awesome letting me know how long it might take but being realistic. Wish I had her name or the other people who helped us get through this repair and I hope I got the mechanics name right - he was awesome. In the end they replaced the belt and then had to make a temporary hose to get us on the road when a special order one could not be purchased that day. They kept us informed of the repair and what they were doing all day. When someone went on break they let us know, when they had to make this hose they gave us the part numbers so we could get the correct one replaced.We were there until 4:00 in the afternoon. That is about 6 hours at a car dealership with a toddler and a seven year old. This dealership has a kids playroom with a TV, chalkboard and games but after a few hours my kids were all over the Sales floor talking to everyone, hanging out in cars, etc. They had a great day, given the circumstance, and certainly memorable. We felt thankful, appreciative and honestly just surprised to be so well cared for by a dealership which likely would never see us again.I give them my heartfelt thank you and recommend them in the highest. Great organization, thorough service people, knowledgeable staff and flexible! What's not to like?

noelsings

1 de ago. de 2012

Julio was a pleasure to work with. I came in looking for a car, and I didn't like it - as I was about to leave, he suggested looking at another car that he though would suit me better. I totally loved the car and test drove it right away. We left to think about the car and he didn't pressure us. He did one follow up phone call to see if we'd like to come back in to look at it again and we set up an appointment to do that. He walked us through the sales process and really did a great job. I highly recommend Julio and suggest you ask for him by name, because he isn't your typical "push push push" sales person. He values his costomers and it was a pleasure to work with him. We will call him again for any future needs.

egorsuch

30 de jul. de 2012

I went to visit this dealer on Saturday 7-28-12 with the intention of buying my leased 2008 Highlander as I am nearing the end of my lease, and I was directed by Toyota Financial Services to visit the dealership I leased teh car from. As to not waste the trip, I also booked a service appointment online. The service I had requested was $149, and my appointemnt time was for 2PM on Saturday.I arrived at service. There were no other cars in the drive in lanes. I was told by an advisor to pull up to the end and someone would be right with me. There were a number of advisors around,or Assistant Service Managers as they are all called on their name badges, but nobody seemed interested in asssiting me. Affter waiting about 7 minutes, I was approached by someone wheo was able to assist me. We went through the check in process, and my service "estimate" came to $350. No explanation was given as to why my service had more than doubled from the service I had requested online, nor were there any additional services reviewed. I did not pursue this, and in retrospect, I should have. I am just not clear why my requested service was never mentoined, or how it got to the new "estimated" number, but I was offered a complimentary coffee.I then went into the showroom to speak with someone about purchasing my truck. I went to reception where they paged an "available finance manager" to assist me. Once. Twice. Three times. Four Times. Fiver times. Offered anotehr complimantary cup of coffee. Six times. Seven times. I took this opportunity to look at the large number of idle salespeople milling around. The ratio of salespeople to finance managers must be 10:1, I thought. Eight times. at least 15 minutes has lapsed and nobody seems the slightest bit intersted in selling me my truck. Finally a young finance manager comes over and I explain that I am looking for some help on buying out my lease, and I was hoping that we would be able to work in a bit of a discont. I was questioned as to how many payament I had left, and I have 3, on a 60 month lease. I was then told that there was no benefit to be pursuing this, and that Toyota does not "do things this way" when it comes to discounts at the end of leases. Mind you, this entire conversation took place in front of reception. I was never offered the opprtunity to sit down and go over my specific situation in detail. So, I thanked the finance manager who helped me, went to service, asked for my car back, and left. Tital time in dealership 45 minutes. Net result: complete frustration for me and no business for Ira.* as a side note, I purchased a 2005 Camry from This dealship in 2005 as well. I had a remote starter installed in it that never worked properly. Three visits to service netted me an explanatoin that they could not fix it.* I then went into the showroom

rjspat

17 de jul. de 2012

The following is a direct copy of an email message received from the internet sales department M,s Phillips and then received a follow up call from a person named Jim. He wanted to know when I was coming in. I explained to him the unethical and deceptive way in which they seemed to conduct business turned me off. I also reported the incidento the sales general manager who said "I dont understand". I would not recommend this dealer because they were just not telling the truth regarding the price of factory installed options. Its hard to believe they did not know-- it was a ploy to get me into the dealership low ball a price and then add whatever they desired for the options I asked for. I will also be reporting the incident to the Toyota Motor Corporation,local BBB and the State Office of Consumer Affairs. Dealers such as this one give the industry a bad name. I do have a copy of the e-mail if you require itI did take a look in our inventory and we do have the 2012 Highlander Limited 4WD in the Blizzard Pearl color in stock! The vehicle I priced you on has Navigation, Tow package and the roof rails are a factory installed option so I do not have pricing on them. R.J Spatafora Peabody, MA

cdubbs101

30 de jun. de 2012

very poor quality work at this body shop would not recommend anyone!!! paint is poor body work is poor. This place is like a back yard body shop!!

4Rider

30 de jun. de 2012

IRA Toyota of Danvers used car dealership is a Scam big time! I'll give them a negative rating if this is possible. They use a vehicle to bite and switch customers. In my case it was Silver Toyota Corolla with Stock No. TU5740 and VIN 2T1BU40E79C168351 with 29900 miles priced at $11877 on Autotrader web site. To make it look believable the vehicle is also listed on IRA Toyota of Danvers web site. They'll tell you to come and test drive the vehicle. As soon as you arrive at the used car lot in Danvers, Gary Clark , a sales manager will inform your sales person that the vehicle you are been coming for is just sold (to these people pointing to random customers) but they have other vehicles (more expensive) to show you. They don't waste a second and renew the ad in Autotrader web site for the same vehicle with slightly higher price, so other people can jump on board. They don't even bother to change the stock number and VIN. Classic scam, called bite and switch, false advertisement, lying to customers are among the things I am sure these guys are employing. They waste 3 hours of my time and put 100 miles on my vehicle for nothing. In addition to this triple negative review I will open a case with BBB. Save your time, go somewhere else and please do your homework before you face these crocks. It is unacceptable for a business of this size to use gimmicks which put it to the level of 1 car buy here, pay here shady dealership.

Assume

25 de jun. de 2012

The business office people are s- Matt Abbott and Ted. They both sent us in multiple trips to hither and yon to get paperwork that was never used or needed. Frank Smith-head of used cars-was awful. His people are completely uninformed, misleading, assuming, and waisted 8 hours of our time from work. We had to do the work that they should have done from the beginning. They had us take multiple trips up there for paperwork that was never needed or used. Frank Smith blamed the customer for his misinformed business office. No compensation in the form of services or even an apology were offered by anyone- including Rob Ramos the General Manager. We would never work with Ira again.

BeckyB35

11 de jun. de 2012

From the moment I stepped into IRA Toyota to the moment I drove away in my new Prius, my experience was excellent. From offers for water and snacks to the smooth process of arranging a test drive, financing and all of the little necessary details Ricky's manner was helpful and friendly. This is a great car dealership and I hope to continue doing business with them in the future.

jennycall

11 de jun. de 2012

I am very pleased with Ira toyota and have been for the last 4 years. I bought my first car here in 2009 and said I would come back to buy another car if need be. The service is very good and they explain anything and everything you need to know. The finance managers were very helpul and worked with you to try to get what you could afford if not pretty close to what you can afford. I will come back to Ira toyota and hsve sll my service work done here. They are all very polite and will explain all services being done to your vehicle. Thank you for your time and quick responses. I would reccomend my family and friends to go to Ira Toyota first, they will not want to leave without there new car :)

debrarecka

8 de jun. de 2012

The moment I walked into the dealership I felt welcome. My salesman, Ricky, was attentive and treated me with respect. He really tried to find out what I was looking for in a vehicle and match me with the right car. I was there for several hours and Ricky was very gracious, offering me snacks and drinks from the cafeteria. He was extremely knowledgable and patient. He really went the extra mile. Everyone I came in contact with was congenial and helpful. I would not hesitate to recommend this Toyota dealership to my friends. I love my new car--thank you so much!

kbjd

6 de jun. de 2012

Recently purchased a new Tacoma pick up for my son who is on active duty in the US Marine Corps. Needed the contracts prepared and sent to San Diego to be signed, notarized and returned to IRA Danvers as soon as possible. Once the paper work was completed the truck was prepared, serviced and delivered with two extra keys quickly the same day. I could not be happier and the truck is now on its way to San Diego. Business/Finance Manager Ross Billings and Sales Consultant Aiman Varoqua made this the best car buying experience ever. I could not say enough about both of them. Anyone who goes to IRA Toyota Danvers should request their help. Thank you both so very much.

jericop

13 de may. de 2012

Went in looking to lease a new vehicle and was given clear and honest options. After some negotiating, we came to a mutually beneficial agreement on a trade-in and then closed the deal. Aiman was very helpful from the the moment we arrived and catered to our specific needs. We needed to try different cars with our car-seat and child to get an accurate feel for the car and we were able to do so without hassle. Overall it was a great experience and we plan to go back for the next vehicle.

muckers

27 de abr. de 2012

ricky arora was just wonderful..by far the best salesman i ever had..a great experience..i will tell my family and frieds to see ricky when they go to ira...al gillette..debra bryant

mmitre

23 de abr. de 2012

I can say just the best,best ever for IRA Toyota Danvers,but the best and wow is Aiman Varoqua.He help as a lot when we bay our car,so we find not just a car in good deal but and a very good friend.Thank you Aiman.So,if you read this and you want to bay a car,go to IRA Toyota in Danvers and ask for Aiman to help you to find the right car for you in best price.I was looking for 3 months in other dealers and I was so disappointed with the way how they treat me,but with Aiman you feel like part of a family that take care for your needs.Thank you Aiman Varoqua for everything,it was so nice to talk with you and now I really can enjoy my new Corolla 2012.I wish you the best my new friend.

Paul Siegfriedt

20 de abr. de 2012

I went to Danvers because they got back to quickly and with a resonable quote. I then went to the showroom in Danvers and met Ray Liimatainen in the parking lot. We told him that we were an internet customer and he looked us up and found that we were looking for a Camry XLE Hybrid. He immediately got us to a car in the lot that ahd the options that we ere looking for. Before we test drove he explained all the things that we had questions on and explained them in a very clear and concise way that my wife and I were impressed. Then he had me drive the car toa destination then with my wife driving back. He was talking constantly telling us what options are doing as we drove, We felt very comfortable with him. After the test drive we went thru the parking lot finding the color that my wife was so insistant on. We found several and compared until My wife Chris was satisfied. The exact car was not in the lot but as soon as we got into the showroom Ray Liimatainen found it and we started negotiating. I am 63 and have bought many new cars and this was not pushy and was friendly, I have seen some bad salesmen in my day but not Ray Liimatainen. We walked away that sunday afternoon feeling that we got exactle what we looking for at a fair price, The trade in value of my 2003 camry XLE was the only thing a was really trying to push and he did raise that value.I have gone 615 miles and am averaging 42.6 MPG. I am extatic with my new car and will tell all my friends and have told my extended family how great it was to work with Ray Liimatainen and IRA Danvers.Paul & Chris Siegfriedt

MARIA CELESTE

16 de abr. de 2012

Was trying to get a FJ Cruiser roof rack, and after getting there they said they werent able to do it because it was not a TOYOTA one, when they guranteed over the phone that they were able to. It was a waste of 2 hours of my day as I drove there and wait til they came and said they were able to.Not only that, but they also gave me different quotes over the phone in terms of price and installation fee.A completely waste of time, that wouldnt recomment it to anybody who values their time.

Rose Marie DiResta

25 de mar. de 2012

When can you associate the words honest, respectful, patient and gentlemanly with a car salesman? When you are talking about Ricky Arora at Ira of Danvers. Because of this superb salesperson, I have returned to Ira for every new vehicle purchased over many, many years. I have recommended him to friends and family alike and I have never heard one criticism. Thank you, Mr. Arora for making a new car purchase stress free.Rose Marie DiResta

pik

24 de mar. de 2012

Another outstanding sales experience at IRA Danvers. Customer orientated..great place to buy/service. Completed all paperwork in record; drove out with a great new Toyota RAV.

stvnrhonda

16 de mar. de 2012

My wife and I were looking for a new car, and we found a nice one on the internet. After doing our own research we were already sold on the vehicle, we just needed to take it for a test drive and how it's feel. Upon arrival at the dealership, we meet a sales person Chris Okafor In the begning he was nice and later showing attitude.Not knowing we fully intended to purchase the vehicle. After some time he went on car salesman mode. By that I mean he was pushy and tried to rush us into a decision without even seeing a car. We wanted to test drive first.That coupled with company policies, that wouldn't allow the vehicle to leave the lot without kept saying are you buying today or just looking? We heard saying his co-worker a salesperson they just wasting time, not buying."If time be of all things the most precious, wasting time must be the greatest prodigality"He embrassed us. made it diffcult for us to a true assessment of the dealership. We were recommend by our family friend who recently bought a new camry and his father a new highlander from Ira Toyota. He After reluctantly deciding to purchase the vehicle, we came out and left. When I asked the sales person for a minute to think, he rudely replied, & quot;You don't think in this when you come here, when you come in here you are ready to buy, you should do your thinking out there on the floor.& quot; The whole experience left a bad taste in my mouth. As someone who interacts with the public on a daily basis my wife was appalled that they would speak to a potential paying customer in such a manner. I would recommend anyone looking to purchase a vehicle, NOT to ask for him. I do recommend this dealership because they have a great Inventory and Price but not this sales person.Review by Stephen & Rhonda

ja12305

15 de mar. de 2012

Aiman was an exceptional sales representative. He was polite and accommodating and easy to talk to. He went over and above to please us explaining everything in detail which added to our pleasurable experience.We are very happy we purchased our Camry at Ira Toyota. We were also surprised and pleased to receive the Toyota 2 year free service program including the free car washes. :-)We will certainly recommend Ira Toyota.Thank you.I am annoyed you made me register to submit this survey.

dd1988

10 de mar. de 2012

I went into the dealership on a Sunday, when it was extremely busy. I could tell that Ricky was very busy but he fit some time in to get me an appraisal on my car. The appraisal value of my car was shocking (in a bad way) but he called me the next day with a much better offer. Over the next few days we negotiated a payment on a new 2012 Camry that would work for me. Ricky was very understanding, patient, and respectful thoughout the whole process, from the moment he first approached me all the way through the car registration process. Everyone knows that buying a car is usually a lose-lose situation and can be aggravating but I got a great deal and received fabulous, fair service from Ricky!!!!!!

KCPie

4 de mar. de 2012

Salesman, Ricky, and Account manager, Hank were very friendly and helpful. My purchasing a new car experience was smooth and in timely manner. I've been a customer to Ira Toyota for more than 15 years, bought two Toyota from them (one Corolla and another Camry). I like the way they treat the loyal customer, prompt service, considerate, discount, etc. I am highly recommend this dealer.

brianchunkang

3 de mar. de 2012

I had the best car buying experience I've ever had and I have Ira Toyota and Ricky Arora to thank for that. Ricky is a very genuine person and gave us the very best deal. It was much better than I was even expecting during the President's day weekend. Even the manager (AJ I believe) gave us the deal that was quoted over the phone even though he realized that the numbers were slightly incorrect. Thank you for the wonderful experience. We will be back :)

msoong

1 de mar. de 2012

They were responsive to calls, detailed in explanations, knowledgeable about products, helpful with transaction issues, accommodating with service area - and great pricing! (worked with Ricky, Russ, and Lenny)

npianka

28 de feb. de 2012

The most important aspect to us of buying a new car is being treated with respect and honesty. My husband and I have literally walked out of two dealerships previously while looking for new cars so were reluctant every time we started looking again. Our experience with Ira Toyota of Danvers was refreshing. Tim Goodwin made initial contact with us after we received an internet quote at toyota.com. Next day, Lenny W contacted my husband and quoted specific discount off of window price (a true dollar amount) along with specific costs for the other fees that come with buying a new car. That evening at the dealership, Lenny met us and took us to Ricky Arora, who honored every discount and quoted fee to the penny. We were even able to pick from several Camry LEs on the lot instead of just being relegated to one car. From start to finish, the staff we worked with were respectful and honored their quotes. I must admit that through the entire process, I kept waiting for the moment when something would go wrong, be it the interest rate, quoted price, or whatever. That moment never came. This was without question the simplest and least 'dramatic' experience my husband and I have experienced while buying a new car.

Stiletto

24 de feb. de 2012

Aiman has been a real gentleman through this whole process. He is very honest and has a lot of integrity. He goes out of his way to insure that you have the information you need to make an honest and informed decision. he is Not pushy and makes sure that you know that he will work with you through the sale and long after the sale. I feel that he a true asset to iRA Danvers and he should be an example for all other car salesmen to follow. I have dealt with many salesmen and he stands out for being a model of how salesman should conduct themselves.qo

JennyQ

22 de feb. de 2012

We had an amazing experience with buying a new car this weekend. Ricky Arora was extremely welcoming, patient and helpful in getting us what we wanted. We were really pleased with how great the experience and we will definitely go back to Ricky again when we need to replace our other car!

sskangster

5 de feb. de 2012

Without employing any gimmicks or rushing you into decision, Ricky and his team at IRA listened and tried their best to work within my budget while fully accommodating to my preferences. I HIGHLY recommend Ricky and the dealer

dingosdogsitting

30 de ene. de 2012

Ricky Arora is the best! He far surpasses all the other car salesmen I have dealt with at other dealerships. He is polite, professional, helpful, and most importantly, he doesn't play games. I ended up purchasing a new 2011 Rav-4 from Ricky and I am quite happy that I did.

Rama1978

5 de ene. de 2012

Worst dealer I have ever seen. Not at all transparent and ripped me off. I checked the prices after I bought and the other dealers quoted 1000 to 1200 $ less than these guys. I went back and asked and they said they are going to add an accessory for me so iwas fine. But during delivery of the vehicle they cheated me and installed a local one instead of the original Toyota one. I was completely ripped off. I am new to this country and they made me a fool. I am planning to complain to Toyota and everyone I can about these guys. I will not leave these guys. PLEASE DO NOT BUY A CAR FROM these guys. You will be ripped off.

lizabelle919

4 de ene. de 2012

Both Ricky (sales) & Scott (service) are AMAZING! It was so much easier than I could have imagined. Ricky is such a great guy and is not at all pushy. I feel lucky to have shopped with him and will be back for all other cars in the future!

luisoartiz29

14 de dic. de 2011

best dealer on the area and the best sales person is ricky Rajeev Arora the sarvice area is one of the best if they aske me i refer evry one.

grcjk10

10 de dic. de 2011

The sales person is a dishonest misleading on a vehicle price and the manager is arrogant, dishonest and a liar. I will never go on the place again, not even for the service on the vehicle. There is two different people on this dealer, one before you buy the car and other complete different after the transaction is done. But that is my fault, I trust the character of those people that don't know any think about customer service and respect for another people, they just want to grab your money and rum .This is not my first car purchase but definitely is my last on Ira Toyota of Danvers. If they become the only dealer in the Boston area I'll trade my car to a different brand.Go to Herb Chamber or Pride Motor Group, they respect you and best of all, you have 3 days to return your car.

hwlcd

21 de nov. de 2011

Ramon and the sales manager, Johnny Dang were great. They cutthrough the usual BS and were very up front with a competitive price.Unfortunately, The competitive vehicle fit our needs better, that'sjust the way it goes sometimes. If I'm ever in the market for aToyota I would definitely come to you guys and would recommend you toothers I know looking to get a Toyota.

nikkijakes12

20 de nov. de 2011

well let me say that when i was looking for my new Highlander. I went all over and the dealerships i went to could not meet my specifications! so my husband and i decided to go outside of boston region and on our way going to Ira Toyota at Danvers location, we decided to stop by the dealership, we were kind of in rush and the first sales associate that came up was "Ricky" we told him exactly what i wanted and within an hour of us leaving he called me back and gave us exactly what we wanted. it was an easy deal and i didnt have to waste my time like i did with other dealerships i got my within 2 days hassle-free..He just request little deposit over the phone for my committment. He is a great sales person, listens to our needs, situation and come over result. My rating for him and the dealership would be that if i had to get another car anytime soon or recommend a place it would be Ricky Arora only! no qestions asked. He earned our business for ever.

marty baseball1202

19 de nov. de 2011

thanks to matt for my second car i bought from IRA and both times its was a great expericance everthing went like clock workcant ask for anything better THANKS MATT ur the best.for now on this is were i go

bewin223

28 de oct. de 2011

My friend purchased a car from Ira a couple of months ago and referred me to the gentleman who sold him his car. I was absolutely cornered by Ricky Ahrora( salesman) and when I told him I couldnt afford the car he wanted to sell me he got up and walked away from his desk. The experience was scarring at this dealership and I would never recommend purchasing a vehicle from such a pushy salesperson. The guy is totally unprofessional, and I would rather ride a bike than buy a car from him.

ajs1285

28 de oct. de 2011

My experience at IRA Toyota of Danvers was excellent. I knew what I had wanted walking into the dealership, and AJ and Walter made every effort to find the vehicle I was looking for. Their professionalism and friendly demeanor made the time spent there enjoyable and worthwhile.

Salvyb

22 de oct. de 2011

This is the second time I stepped foot into Ira and walked away buying a car from another Toyota Dealer. They are just old school sleazy sales folks that think you're stupid. It amazes me that they get away with horrible prices and shady sales tactics. Im so glad I purchased my SUV from another dealer, and tell anyone who is looking for A Toyota to not go there. I am actually proud to tell them that, and sleep well at night knowing that I send folks away from them. They are a bunch of jokers!

AimeeFecteau

14 de oct. de 2011

Was looking for a used Rav 4. Found a few I liked and applied onine for financing. Set up an appointment with Michael to come look at a few. In between that time I called a few times. Twice for Michael. Left a message and got no call back. Then got an email from Shawna saying if you have any questions, contact me. Also we want to give you the best service. I then left her 2 messages. No call back. Then I called Gary to change my appointement time. No call back. Got two more "automated" emails saying if I have any questions. Kind of hillarious because I did have questions. I called everyone in the dealership and got no phone call back. Well anyway finally spoke with someone to change my appointment. I came in at night with my husband. Got greeted by Gary with a handshake. Other than that, no eye contact. Got rushed along. Called on the intercom, Available Salesman to the showroom, Available Salesman to the showroom. HMMMM Interesting, my appointment so I thought was made with Gary. I quite honestly dont even remember my salesmens name but he seemed disinterested. He must of had my profile in front of him. I don't have the best credit, which I understand is a problem and I was looking for the 10,000- 12,000 range. Went through his inventory and there were a couple I liked. Automatically told me that I wouldn't get financed because they were older cars. Then proceeded to talk about 18,000 cars. I have bad credit and your telling me that I won't get finaced for an older car but I will for a newer one? or do you just want more money in your pocket. It might be my first time at a dealership, but I'm not stupid. So we decided were were all set and said we were going. Didn't even get stopped on the way out the door. WOW. So let me tell you this. I went to Bill Dube Hyundai in Wilmington. Go introduced to a Salesman, No pressure.Got shown a Rav 4. Yes and old Rav 4. 2005, 60,000 miles $12,700. Got financed no questions asked. Got treated like a person, got more for my trade in and drove away with my car. And funny as I'm writing this, just now 2 weeks later just got a call from you asking me if I'm still looking for a Rav 4. Nope all set. Bill Duble took care of it.

RB1429

24 de sep. de 2011

Ricky was extremely helpful and able to assist me in finding the right car for my needs. he able to work with me to target the features my family wanted (and needed)to create a successful new car buying experience for me.

bethanydave7982

27 de ago. de 2011

I am an avid fan of Toyota but not a fan of Ira. I went there 3 times over the last few years without buying the car from them and I don't know why I ever even torture myself. I guess it's because they have a ton of selection. But the salesmen and the "sales managers" are sleazy and think they can talk around any questions you have. The sales managers do all the price negotiations and the salesmen are just there to be your "friend". Don't EVER go there with a trade. Every time I have gone for myself or with a family member they try and gouge us on the trade. With the most recent experience I had a trade and the KBB for it was just under $12k. The offered me $7500!!! When I questioned him on it the sales manager acted like I was rude and stupid for asking. Gave me a run around about it not being sold for anymore. When I told him I did my homework and I knew they were selling for $14k in the area, he gave me 10 different answers, none of which made sense. They also told me that my credit was not good and that it would be difficult. I already knew going in there that my score was around 700. That is not a bad score! Then when I told them I have the information about what other people are paying for the car and I wanted fair market price. They again give you a run around about how they are already taking a $1k off the MSRP and that fair market price is with the manufacturer rebates. Which I knew was bogus. Everytime I questioned them they just ignored it. They wanted to make me feel as though they are doing ME a favor by getting me in the car and out of my trade. Needless to say I left without the car, went to another Toyota dealer that was SOOO much better, they gave me the fair market price, then the rebates after that and gave me $11k for my trade. A whole $3500 more than what Ira offered for the same trade!!! When I told the new dealer (obviously after they told me what they would give me for the trade), they told me that what Ira offered me was ridiculous. I told them about them trying to act like my credit was a problem and the new dealer told me my score was pretty good and would never have been a problem. BEWARE, if you dont have any facts and information before going in there, they will screw you. If you do have the facts & information they will act like youre rude and try and spin a bunch of lies! Example: Ira offered me just under $500 a month payment for my lease; at the new dealer it was $286 for the same exact car with the same exact trade.

Brendan O'Brien

24 de ago. de 2011

My experience at Ira Toyota of Danvers worked out perfectly. Esmailin and the rest of the staff were very professional, and I couldn't be more satisfied with my new Toyota.

happyperson

19 de ago. de 2011

Why, you may ask, have I given top Star Rating to Ira Toyota of Danvers in every area, including Costumer Support, Price, Professionalism, Quality and Friendliness? To state it simply, I gave the highest rating because in each and every category they went that extra mile for me!They listened. They really listened and than they ran the numbers and scenarios to kind the right fit: a fit that I could afford, one that would meet my circumstances and life style, one that would meet my concerns and needs. The amount of variables inside of those simple terms, affordability, needs, concerns, lifestyles... it was a difficult match. And you know what, they did it. They filled everyone of my requirements, without compromising anything and than even one step further by suggesting different warranties based on my needs, that would leave me worry free for years to come! And they did it with grace, with professionalism, with concern and knowledge and an attention to detail. And they spent the time, answering every question, making me an educated consumer, that is how confident they are in Toyota.I am in sales also. I know the difference between a sales person trying to just make a commission versus a salesperson who is justifiably proud of their product, and who will go the extra length to inform, educate and do the due diligence to make it a win-win for everyone. Will I be a repeat customer, you better believe it. Will I refer clients, friends and family to my sales representative at Toyota, a Mr.Ricky You can count on it. Add together the Professional Reputation of Ira Toyota with the Professionalism, Integrity and honesty, and an incredible attitude, (that I could easily write another email about,they were so wonderfully helpful) a great car, great price, well who wouldn't give Ira Toyota of Danvers a 5 Star Rating !Thank you agin and again!

tacomaboy

18 de ago. de 2011

I've bought a number of used cars from IRA Toyota and always had a good experience. Good service and good prices. Service is pretty good too. I've recommended them to a number of friends and family..

ecd929

18 de ago. de 2011

the overall experience in leasing a new camry was excellant after leaving a nissan dealership with disappointment and dismay i received a very warm hello from Ricky who sold me with his professionalism and knowledge.all small factors were talked about and positive action were obtained. I also met the sales manager who accepted me into the ira family.the whole experience was as pleasant as can be. thanking the whole staff i am looking forward to many years in my new camry

MWALSH746

14 de ago. de 2011

Ramon was extremely helpful and made sure that my new vehicle had all the options I required. He found the car I was looking for in a reasonable amount of time. He answered all of my questions and worked to get me a good deal on my trade-in. I had a very good experience with Ramon and with Ira, and would recommend them to anyone. I am happy that I walked away from the local Acura dealer, without a satifactory deal, and went to Ira.

skerrigan

13 de ago. de 2011

Al was great- went out of his way to make this a pleasant exprience, did the little things like helping me get the two children's car seats out of the old car and into the new, fixing a little scratch that neither of us noticed until after we bought the car- taking care of the details. Very good experience!

vtpringle

10 de ago. de 2011

From start to finish an excellent transaction. Was seamless. Purchased 2011 Toyata 4Runner Limited - only dealer within 500 miles of home to have one available. Will by there again.

sosyete27

9 de ago. de 2011

From the beginning to the end, Ricky has been tremendous help in lowering our monthly payments on a car. He helped us to find a color that we were looking for and to get us a good price on the car we were trading in. Good experience overall.

lrusso

8 de ago. de 2011

I wanted a new vehicle for about a year but could not bring myself to any dealership to be intimadated into buying one, or have to listen to the high pressure techniques. I finally went to Ira (due to convience). I met Aiman who showed me the new Toyota and without all the pressure, sold me the suv.He was genuine, sincere, very professional, and kept me informed without pressuring me. I would not hesitate to recommend him to any of my friends.Any question that I asked if he could not answer, he found the answer and got back to me. As far as I am concerned, he deserves a raise, because without people like him, you wont sell cars!

fox25news

7 de ago. de 2011

we recently bought a toyota venza - and love it! We went to the dealership " just to look around " but quickly found ourselves test driving the venza. Walter Vogel, our salesman made the experience so enjoyable and won extra points for being the first romainian we've met to speak brazilian portuguese. The customer service was above and beyond, if you need a new car go see walter he'll take good care of you.

ciaranmhynes

5 de ago. de 2011

Ricky and Junior were a pleasure to deal with - Profesional, Efficient and Friendly!They gave me a great price and arranged financing I was very happy with.

Pmanc

1 de ago. de 2011

The rating I submitted was based on our overall experience during the whole purchase process. It was easy because we told them our needs, how much we could afford and we asked that they give us the best deal possible without any back and forth haggling and they did just that. The sales person, sales manager and finance manager were all professional and courteous and meet all our needs. Nice job IRA! I would certainly recommend them to friends and family.

melsil2121

1 de ago. de 2011

I was pleased at how attentive my sales person was even after I left the dealership. I needed to have my resistall put on and the salesperson met me at the service station and gave me a demo car to drive for the day.

Tim1234

29 de jul. de 2011

I called and made an appointment to see a 2008 "certified" Tacoma that was described as "wonderful" and "previous took especially good care of this truck and it shows. It is nicer than the other trucks out there. It is mint." I had been looking for a while and intended on purchasing this vehicle. Upon viewing, the vehicle was an absolute mess! I understand that they just got the vehicle in and it hadn't been cleaned yet, but this was in horrible shape. Dents, dings, scratches all over the vehicle. Tires looked like they had 100k+ miles on it. Seat ripped. The center dashboard with radio, heater controls etc, was ripped out. This vehicle should have never been listed for sale. Thee only thing certified is that the previous owner did not take care of this vehicle - the ad was a complete lie. This is not the fault of Jerry or Ted. They were both embarrassed by the experience and tried to find me another vehicle (no thanks). I drove 1.5 hrs.one way to see/purchase that vehicle based on a totally fraudulent description. What a waste of an afternoon. I purchased another Tacoma at another dealer the next day.I would not do business with this dealer in the future.

sokola56

27 de jul. de 2011

Walter exhibited total understanding of our needs during our visit to IRA Toyota.We came undecided between purchasing another Honda Pilot or getting 4Runner. We test drove Highlander first and realized we need something heavier. After driving 4Runner we made up our mind and went through the process of discussing the purchase. We knew our target price including trading the current vehicle - 2008 Honda Pilot. The whole process was a total fun. Walter understands what is important for the customers and helps the process. I'm looking forward of several years of enjoyment of my new truck.

bissa7

14 de jul. de 2011

This was my first experience buying a new car I can't imagine a better situation! Everything was great! I was so happy with the amount of help I got! Ramon and Ross really went above and beyond to make sure I got my car the same day I went in! They were friendly and helpful and not at all pushy!

chris

7 de jul. de 2011

All issues have been resolved to my satisfaction thus far. I am hoping for a positive delivery and a quick resolution to all paperwork for the new car.

sandyjdurso

6 de jul. de 2011

I had a wonderful experience at Ira yesterday. Esmailin Moreta and Hank were veryprofessional and personable. I was there a long time and found the entire staff to bevery friendly and helpful.

jimtm

28 de jun. de 2011

I found Ricky to be both professional and understanding to the needs of his customer. He was a pleasure to work with. The Ira Toyota dealership was another story. The service center is too small to support the large operation. I was told I would have to wait 1.5 hours before they could get my car in for its initial inspection sticker. Ricky intervened by having the inspection done by a local service station which acts as an overflow for the dealership.

jmjannetti

25 de jun. de 2011

Love this place. They always try to give the best possible estimate with respect to time the car will be ready. They always do a great job and the staff is terrific.

joanagood

19 de jun. de 2011

We were happy with th experience of purchasing our new truck & Ricky Arora was friendly and helpful. He made the experience a very pleasant one.

tvc

18 de jun. de 2011

Very friendly staffs indeed! I got all my questions answered over email/phone in an honest manner before even stepping foot in the dealership from Mike Lee. Competitive price quotes.Adam Bonds was great to work with once in the dealership and all follow ups. He was very knowledgable regarding the vehicle that we inquired and spent the time to show us features we cared about or should know.Hank Ung did the financial paperwork and was helpful in explaining all the extended warranty and more indepth what warranties are covered and available financing.Overall, it was a great experience.

edward ye

16 de jun. de 2011

sales person was very nice. spend a lot of time explaining every thing that I need to know. make the process of buying a car easy.

lily1979

14 de jun. de 2011

Ramon was a pleasure to deal with. He was courteous & professional. Ramon was able to upgrade us into two new Scions, which was our goal when we came to the dealership. We have already recommended Ramon & Ira to our friends and look forward to dealing with you in the future. Keep up the good work!!!!

Ovenbird

14 de jun. de 2011

i have found that this dealership has the benefit of the customer as their primary consideration. i had a particularly good experience with service associate bruce brewer who was very helpful and professional.

sls206

2 de jun. de 2011

The dealership that I worked with, as well as the salesman made purchasing my first car ever a smooth and easy transition. Not a single question went unanswered and Adam was always sure to double check on things for me. He was also very good at following up with me throughout the process via telephone and even continued to check up on things post-purchase. Buying my brand new car through this company was a lot less stressful than anticipated. I would recommend going through this dealer and through Adam for a purchase to anyone and everyone.

nujjt139

2 de jun. de 2011

what a bad experience!!!! to start with they gave me the wrong car for 1 week!!!! after 1 week and just when I went to have my car's sticker bingo!!!! they discover that I had the wrong car for 1 week!!! and even worse : no sorries!! nobody apologized and the sales agent did not call me ....

jt406

25 de may. de 2011

Densy did an excellent job explaining the options on the Toyota Tacoma that my son and I were interested in. He showed us each available car on the lot and went over all of the options, and the list price. We worked together on a final price and AJ helped close the deal. Both Densy and AJ were professional and knowledgeable, and they helped me find a great car at a great price. I placed a deadline on the delivery and the deadline was met. Mike in finance helped set up the registration and delivery, it was a smooth transaction. Densy followed up to make sure we were satisfied. I would buy another car at Ira Danvers.

DTdecker

21 de may. de 2011

Adam was easy to talk with and knowledgable. He helped us through the options of buying or leasing and we felt very comfortable about the choices we made. The whole process of deciding on the Prius and choosing to lease went very smoothly thanks to his friendlyness and professionalism.

Volodymyr Kovalchuk

16 de may. de 2011

Adam is very nice person to speak with, hounest, open and truthfull. Besides he drives Camry LE... I should thank all involved into decision to give us Camry in lease under such favourable for us conditions.Overall impression is very good. Should test also the Toyota Maintenance Service, if this is same good.

catripodi

16 de may. de 2011

I was recommended not only to Ira/Danvers, but also to Adam Bonds, by my daughter and son-in-law, Sherry and Steve Pleau, who purchased a Sienna days before my lease of the RAV4. Adam was very knowledgable about the vehicle that I was interested in, and more than capable about answering all of my questions regarding it.I was extremely surprised when the gentleman who negotiated the price with me, told me that Adam is fairly new to Ira/Toyota. I was sure he had been with the Toyota company for years. There was nothing Adam didn't know about the RAV4, and he went through the vehicle explaining everything to me more than once.Purchasing/Leasing a vehicle has always been very stressful for me, because I do it by myself. It's because of Adam and how he treated me during my "FIRST" experience with Toyota, that I can honestly say, "I hope he's still around when it's time for me to choose my second Toyota vehicle".

sfrackleton

16 de may. de 2011

I went to Ira Toyota as I had researched on-line and found that they had the most inventory for the car I wanted. Upon arriving I was immediatlely greeted by Adam Bonds. He turned out to be the perfect sales consultant for me. He listened to what I wanted and then proceeded to advise, recommend, demonstrate, explain, tutor... and I liked that and so appreciated the time he spent with me. Adam facilitated the purchase of the car so that I drove it home a few hours later. I was not looking forward to buying a car on my own (I am widowed) but Adam Bonds made it the most wonderful, easy experience and I love my Prius II. Thank you Adam! You are the best! I am very happy that I went to IRA Toyota.... I highly recommend this dealership to all.

johnu

12 de may. de 2011

I knew what I wanted to buy when I first went to Ira. What I wanted was not in inventory so had to be ordered. Densy and Mike were both very knowledgeable and very helpful in narrowing down styles/options, etc. Neither was pushy in the least. Densy was very good at explaining options and features of a car that I couldn't see yet and drawing comparisons to another car that we test drove. I worked with Mike to order the car and he and Densy worked well together to see me through to delivery (where Densy took a lot of time to inspect the car and to answer questions). Pricing is what it is - you need to know the parameters going in (invoice, msrp, cost of options, etc.) and I thought the base quote I obtained was favorable. I think dealers can make a lot of money on accessories on the back end (warranties and add-ons), most of which I did not want. I may have paid a little more than bottom-line for the few that I accepted but never felt pressure and was free to negotiate price. Overall, a good experience and I heartily recommend Densy and Mike.

dougfinnegan

10 de may. de 2011

Ramon Boreck provided me with the best sales experience ever. I've purchased 25 car in my lifetime so I don't say this too often. The entire experience was fantastic and I was quite amazed at his follow up after the sale. I realize the importance of Ramon making my wife and I feel at ease. He kept us well informed throughout the entire process. I will recommnend him to my closest family and friend. Thanks IRA for having such an asset. Thanks againDoug FinneganPrius 2011

dbitran613

9 de may. de 2011

Ramon was knowledgeable, friendly, and courteous. He got us exactly the car we wanted, at the price we wanted to pay - no fuss! This was by far the easiest and most enjoyable car buying experience I have ever had. Kudos, Ramon! Keep up the great work.

TRBradley

26 de abr. de 2011

Ricky was patient, friendly and helpful. We test drove multiple cars and had numerous questions on each one. He provided all of the answers clearly and understandably. The purchased car was delivered exactly as promised -price, options, paperwork, and cleanliness.

Eagle12345

26 de abr. de 2011

They rip you off with "deals" for resistall (protection for apholstery and exterior). A fair fee for a car dealer to charge is around $350, even cheaper by a car detailer. IRA wants over $600 and they to blend it into your monthly payment for your car so you don't think it's such a bad deal.... and they try to sell you a warranty for your used car at about $500.00 more than finding one yourself....because they get a kick-back from the warranty company, I am guessing....

SB/FM

23 de abr. de 2011

The whole experience has changed my mind about what to expect when buying a vehicle.I was shopping for a Base Model Tacoma for work purposes, no bells and whistles, not a lot of opportunity for mark-up for the dealership. There are not a lot of these Base Model trucks around but Ira was able to deliver a truck before any other dealership at a price that no other dealership was able to beat. Ricky Arora was both friendly and professional, accommodating at every turn and on top of every detail. The Internet team responded more quickly than any other on-line dealership team.The Finance managers were helpful and professional and got me a better rate for financing than I was able to get anywhere else. And all this for a Base Model Tacoma. No pressure, no weird games, just a professional, service-oriented team. I highly recommend.

nochoice

19 de abr. de 2011

Ricky Arora provided me with the best auto buying/leasing experience I have ever had....There was no haggling or propped up prices for this car....Just a bottom line offer that came in very reasonably priced. We had a deal within forty minutes of me walking into the dealership. Embarrassing to admit, but due to some surcharge points on my license, my prospective insurance options were bleak...I was going to have to cancel the deal because the numbers I was hearing from the insurance agents were off the charts high......My salesman went above and beyond, and introduced me to his own insurance agent, who was able to get me covered by a major carrier, at a rate significantly below any other option I had....He saved the deal!! At this point, I would not buy a car from anybody but Ricky at Ira Toyota.

yanickb

22 de mar. de 2011

Mr. Ricky Aurora was very pleasant and easy to work with. He was very attentive and respectful towards what we wanted. He made recommendations and suggestions without being pushy. He was very polite and easy to talk to. He always made sure to put our wants and needs above all else. He also went out of his way to touch base with us via telephone. Definitely someone I would go to again and recommend to all my friends and family.

laura77

18 de mar. de 2011

I ended up at Ira Toyota in Danvers after having a bad experience at another Ira location. I cannot say enough about the Danvers location! The dealership itself is amazing, the staff couldn't be more polite and my saleman Ricky was one of the most respectful individual I have met in a long time. Within the first 5 mins of meeting him he said he would treat me like a princess and that he did! I recommend this dealership and salesman to anyone! Thank you Ira and Ricky!

ssharrison

5 de mar. de 2011

I went in looking to buy a 2011 Tacoma. I left with my dream truck 2011 Tundra . Ricky was extremely friendly and professional. Once I told him what I wanted he did everything I needed to decide on a purchase. Then he offered a better deal, a Tundra!

K9Lhockey

5 de mar. de 2011

Thank you Rickey I love my 2011 4Runner. This is my 3rd IRA vehicle THANK YOU....ThankYou....Also Mr Tewksbury.....Also Kathy in your service Dept. And Mr John Hartman....And Herash in the body shop....THANK YOU ...All. I Am sold on IRA TOYOTA..You are the best

AJMGRLY

28 de feb. de 2011

I WORKED WITH RICKY ON THE PURCHASE OF MY VERY FIRST TOYOTA. I HAVEN'T PURCHASED A NEW CAR IN MANY YEARS AND I WAS EXTREMLY NERVOUS. RICKY WAS PATIENT, FRIENDLY AND MADE ME FEEL LIKE THE MOST IMPORTANT CUSTOMER IN THE WORLD. PLEASE KNOW THAT MY EXPERIENCE WORKING WITH RICKY WASN'T EXCELLENT...IT WAS LEGENDARY.

DRW

25 de feb. de 2011

I purchased a 2006 4runner from this dealership, cant remember who I dealt with. After negotiating the price, payments, etc. I notice the sales manager walked behind me and I turned around and he gave the sales man a thumbs up with a creepy smile on his face, like they just tricked me or somehting. It was not comforting. I asked them to clean it up and buff out a few scratches before I picked it up. They said it was no problem and the vehicle would look great when I picked it up. When I arrived they didnt clean anything, I found an ira toyota water bottle under the seat. They also didnt buff any scrathces out for me as promised. After I got it home I realized the back bumper was falling off on one side. I mentioned this to them and they said it wasnt like that when it was on the lot. Also, there was a nasty sulfur smell coming from the exhaust. I took it to a dealership and found out that there was a service bulletin posted on this and the cat converters were supposed to be replaced with new ones to solve the sulfer smell. I am sure Ira knew about this and they chose to sell it without having it taken care of. Just be very careful with this dealership, as with most dealerships they are out to scam you for the most part.

smrssmith

16 de feb. de 2011

Ricky Arora our sales person was polite and professional. Sale was done in timely manner and fair price was agreed upon. Ricky was very helpful and customer service was his number one priority. Ricky responded quicker than any sales person I've had before and was determined to completely satisfy. I was impressed and would only buy another car from him in the future. David was very helpful and also great to work with.

Lisa C.

8 de feb. de 2011

T've been buying and leasing Toyotas at this dealership for over 10 years. I've been trying to pinpoint in my mind the unbelievable difference this time. It just keeps coming back to Ricky. He determined what I was looking for, I told him what I could afford, and he was honest with me the whole time. I told him I could not afford the add ons they usually give in the managers office, I wasn't even bothered with them! No pressure at all!And timely, fast service. Fast as far as car buying is concerned! In past experiences, I have had to rearrange schedules, have others take my commitments that day, because I was stuck trying to buy a car. Not the case this time! Definately 2 hours less than the norm for Ira!As far as the service dept. I have much experience! And it's all been good. Definatley slow on the weekends, too busy. But they have the free shuttle, which I have used many times!All in all, I highly recommend Ricky and Ira!

DPHOL53

6 de feb. de 2011

This is our second car we have leased from Ira Toyota of Danvers. We have worked with both Ricky and Kastro before and have found them both to be exemplar in customer service. Ricky went out of his way to make the entire experience seamless. He spent additional time with my husband and I demonstrating how to use our new car, the navigational system, synching our phones with the Bluetooth system. The car was spotless when we bought it and they even re-washed it today as we brought it back to have a new inspection sticker put on it-after a week in the snow storms of New England! I would recommend this dealership and salesman, Ricky, to any one as we have only had excellent experiences with them in the past 3 years.

kenjim01

23 de ene. de 2011

I went to Ira Toyota to purchase a 2011 Sequoia through the American Express Auto Program.Before driving to the dealership, I was told that they had Sequoias on the lot. Upon arrival, I gave the sales associate the keys to my car for an appraisal and told the sales associate what color and options I wanted on the new Sequoia. After sitting for over an hour, I was told that they would have to search for a vehicle as there were no Sequoias on the lot. And, I would have to pay a $500 deposit so that they could search for a car. I asked why I would have to leave a $500 deposit; if there was no assurance that they could find the car I wanted. Then, I was questioning the value that was given to my current Sequoia that I was going to trade in. I was told by the sales manager that since I was getting such a good discount from American Express, I could not be given top dollar for my current vehicle. Astounded, I continued to ask why. I was then told that Ira Toyota was not getting any incentives or funds from American Express, so the dealership had to make up the cost elsewhere. Angered and disgusted, I left the dealership.Stay away from Ira Toyota. They are devious and corrupt.

bostoncarreviewer

17 de ene. de 2011

Ricky was friendly, courteous, kind, and fair. He did everything he could to make my car buying experience a pleasant one. You won't be disappointed if he's your guy at the dealership.Btw, I'm not the kind of person who posts on Internet forums so please take this review for what it is - genuine. Ricky is a great guy who will make your car buying experience a good one!

Etamolpid

10 de ene. de 2011

I just got a lease for a Toyota Camry for my mother at the Toyota in Danvers.I myself work in the people business, and I thought I was the best at it, but I was definitely challenged when I met Ricky. What a great guy! Not only he was efficient with my time, curtious, polite,smart, he was honest, which is a rare quality in the car business. He treated my family like gold and I am always a sucker for people who treat my mother well. Loved it. Toyota just brought herself at the top of the list for me with having people on staff like Ricky. He is a true asset to them. After the fiasco, with the recalls, they better invest in people like him more often.

amezini

26 de dic. de 2010

Hands down the best experience I've had buying a new car. We got a new Prius and our salesperson, Ricky was very helpful, knowledgeable and fast. Two weeks later and we're enjoying driving the Prius and Ricky has checked in with us to make sure everything is goin well. If you're in the market for a new vehicle, go see Ricky at IRA Danvers!

dtib80854

23 de dic. de 2010

This was a very pleasant experience. The managers and reception people were very helpful, offering refreshments while we waited. The actual sale took only an hour. All staff were friendly. Rajeev was wonderful, after we had made a deal hen did everything he could to get us out of the dealership as soon as possible since it was snowing. I would recommend this dealer to anyone.

madmax110

16 de dic. de 2010

The minute I stepped on the car lot I was pleasantly surprised by the friendliness of the place. The first person to greet me was Ricky and he was kind and courteous and called me Mr. Bob. I was so pleased by his response that I automatically started to call him Mr. Ricky because of his kindness and servitude. He sat me at his desk and made me feel right at home with all kinds of methods to determine my needs and wants and there was no pressure to purchase or any convincing or trying to force me to buy things that I did not want. I was pleased by his professional behavior and his ability to make me feel at ease and a member of the Toyota Family.When I tested the car, he pointed out all the features and was very detail orientated. He made sure that I understood the most essential features and was willing to wait until I understood all that I needed to know. Throughout the process he treated me with kindness and respect and we had a great time.When it came to the signing of papers, he directed me to Mike the Business manager of the car dealership. He went over the items and I picked what I wanted without any pressure. It was the easiest process for signing into a car purchase that I have ever experienced. In fact, I drove off with my brand new 2010 Toyota Prius with the 11 total miles on it that very night.I was very excited about my purchase and the time just flew by.The next day, I had to return the car to have my added feature, registration, and car inspection, and a few other things completed on the car. Mr. Ricky let me borrow a 2011 Toyota Avalon that was valued at about $39,000.00 without asking for any money and he gave me a voucher to put in a full tank of gas. This car had a moonroof, GPS, Satellite radio and lots of cool features. If I could have afforded to buy this car I would have bought it too. It almost made me cry to see what lengths that Mr. Ricky bent over backwards to make me feel like the King of Kings. I spent most of the day driving around in my rental with the back view camera and I had a blast. It was so sad when I had to give up this car, but I was extremely excited to see my new Prius.The Prius was in tip top shape and it was all that I expected and more.Mr. Ricky showed me how to use my auto start feature and he showed me what I needed to do to get 35% off my comprehensive car insurance due to the LoJack feature. He wanted to photocopy the paperwork for me, but I told him that I could do it myself.There are many things that I may have left, but I believe that the reader will notice that I was more than satisfied with the experience. If I could give Mr. Ricky more than five stars, I would give him ten stars based on a five star system. Thanks for everything Mr.Ricky!!!!!

ctaylormade

14 de dic. de 2010

Boy was I caught a sucker by you people !! I have just bought a toyota tacoma that I had seen on the internet for the full asking price ... however in the picture it had a tonneau cover and when I saw the truck it did not ? I asked the salesman what the story was and he ashored me that he would look into it. I finallised the paper work and when I came to collect the truck was informed that it had a rip in it and it had been thrown away ! surely I should have some sort of reimbursement for this ! the Manager whom I asked about it said they had a disclaimer on the internet vehicles and I was out of luck !!!!! I wonder what the better business bureau will think of this ??? I have not finished with this.

albertma

8 de dic. de 2010

This was the first positive experience I've had with any car purchase.Christina was quick to send an honest and excellent quote over email. With another dealer it was like pulling teeth trying to get a quote. She was always courteous and accommodating, even though I was being hard-nosed. There was no need to haggle or negotiate because the price was excellent. Rajeev (Ricky) was friendly and helpful. He did he best to make the transaction go as smoothly as possible. Rajeev and the finance manager both stayed well past closing to complete the transaction and get us the car the next day.IRA Toyota does not try to tack on extra fees here and there. They also gave a decent offer on the trade in.It's wonderful that I can feel I was treated honestly and with respect, rather than feeling that I've been lied to and been ripped off.

jones20

3 de dic. de 2010

Absolutely the best car buying experience I have ever had. Ricky is a true professional, and his knowledge of the vehicles and guidance is paramount.This dealership really has it's act together. Top notch. A special thank you to everyone who helped over the last week. I greatly appreciate it.

Jmacsata

2 de dic. de 2010

I was pleased with my visit to Ira Toyota in Danvers mostly because of the salesman. Ricky was honest and friendly. He understood what we were looking for and was able to get the price we needed. I would definitely recommend this dealer to family and friends. Ricky was great!

acgrover

26 de nov. de 2010

I have given this dealership a perfect rating because I drove out in my new car with exactly what I walked in asking for, in terms of price and model, in less than 24 hours. The service was as friendly and efficient as possible, and the communication with the dealer was what was necessary and not overbearing. Both the dealer and the financer stayed late to help me as well. This dealership and dealer are exactly what you want when looking for a car, no nonsense.

ericmatthew7

22 de nov. de 2010

I was in the market for a Toyota Corolla,and chose IRA because my parents had a positive experience in the Tewksbury location. I came in and was introduced to Ricky. Immediately I could tell Ricky was a good honest salesman and there was no pressure as he let me contemplate all the options before I signed a deal at a fair price. I went ahead and did the deal and was introduced to both Rich and Mike in finance. Both guys were very courteous and described all my aftermarket warranty options without any pressure to buy. Unfortunately, I never got to enjoy my new vehicle as my car that I was trading had a major mechanical failure before delivery of the new vehicle. I called both Rich and Mike who were both very sympathetic to what happened and canceled the deal with no hassle. I wish I could have done business with IRA as it was such a positive experience. As soon as I repair my vehicle and save up a bigger down payment I am going to use IRA for my purchase. However, I recommend them to anyone in the market for a Toyota.

james12345

20 de nov. de 2010

I brought my Tacoma in for the frame rust warranty program, they punched holes in my frame wrecking my truck. Only after they did this, did they inform me my truck was not covered under the recall. Now they refuse to either to fix my truck or give me a replacement. My truck was fine until I brought it to IRA. I will never go back there again, people were rude and obnoxious.

THalpin

25 de oct. de 2010

I had a great experience with Ricky, Louis and Junior....each of them worked with me on the car I wanted, the color and made it all happen for an excellent price....It took about a week for us to come to terms on the lease but in the end it was a great deal for me as a buyer and although it certainly wasn't the most money they as sales and management made this month by a long shot, ALL were still cordial and attentive to my needs.I was pleased that at the end my salesperson took me to their service department and is setting up my first appointment for service already.Thank you again!!!

lollygray

16 de oct. de 2010

I got quite lost trying to locate the dealership. Could not get adequate directions after multiple telephone contacts with the published dealer phone numbers. The Used Sienna posted on the website that I had arranged to see had been "sold for several days." Both events were attributed to the lack of contact between the Internet and telephone receptionist staffs and the actual dealership. Found that explanation odd but ...The specific reasons I can not recommend the dealership result from the sales staff refusal to allow me time enough to confer with my husband or to hang onto the financial rate quote records for the van I had chosen. Chris repeatedly insisted that I purchase immediately because another couple was on the lot and wanted the vehicle. I had to put down a deposit to hold it long enough to talk with my husband. I made a brief attempt to explain I would not buy without running my decision by my husband but was interrupted mid sentence with the "just saying" someone else wanted the van. I was ready to buy. I really liked the vehicle but it was not what I had told my husband that I was buying and I needed to let him know of the plan change before I felt comfortable parting with my money. So, I will look elsewhere for a used vehicle. I suggest you do also.

JenM826

7 de oct. de 2010

Ricky made our shopping experience delightful! He was fast and right to the point and very helpful! I would definitely refer my friends to go see him and to go to this dealership. This was probably the most hassle free car shopping I have ever done yet!

jkatz17

27 de sep. de 2010

I have purchased several cars from IRA Toyota of Milford and the continue to wow me each and every time. They took the time to explain to me the options available to me and then put together a package that workled for both my wife and me. We purchased 2 cars this time, a 2011 Camry and a 2010 Rav4.

ljdemaino

30 de ago. de 2010

My experience at Ira Toyota of Danvers MA was exceptional. From the friendly greeting from our salesman Ricky Auora to getting the right deal for our needs from Jim Bennett. Jim and Ricky really took the time to make sure it was a smooth proccess no hassle and that we got into the vehicle we wanted to best suit our needs. I would recomend Jim and Ricky at Ira to anyone looking for a car because purchasing a new car should be a fun and exciting experience and in my case it was. Thank You Jim, Ricky & Ira Toyota for my new 2010 Highlander we love it.

clattanzi

29 de ago. de 2010

I was very pleased with my experience at Ira Toyota. Ricky was extremely knowledgeable about the vehicle I was interested in. He made the process so easy. I will definitely recommend Ira to anyone. The process was quick, easy and efficient. The staff were all extremely friendly and helpful.

Sophiegirl123

29 de ago. de 2010

I have bought many cars in the past and searched for over a month and a half for my most recent purchase. I went to many dealerships until meeting "Ricky" and Lenny at Ira in Danvers. This is how car sales should be. These two gentlemen changed the perception that I have of buying a car for good. I will definitely return and recommend them to anyone who is sick of dealing with the vultures at other dealerships. They made the process as enjoyable as possible and treated my wife, children and myself with the genuine care and respect that is deserved by all. The price was what I expected for what I was getting. The process was a pleasure compared to what I had experienced at other dealerships. Definitely ask for "Ricky" at Ira in Danvers. He is the most geniune, hard working gentleman that you will find in the business. He is the "BEST"!!!

mtina7190

15 de ago. de 2010

I have been doing business with Ira Toyota for over 25 years because I have always felt that they have very good customer service. This time, I was looking to lease a Rav4. Ricky meet me at the door of the dealership and he was very polite and friendly and right away I felt comfortable doing business with him. I told him what I was looking to do and he searched his inventory to get me just what I wanted.After reviewing the functions of each of the controls in the vehicle, we went out for a test drive. Test drive went great, discussing the terms of the deal went great. I was not pressured in any way. Ricky got me the price that I could afford for the vehicle and I was very grateful for that. I was throughly impressed with the fact that I walked into the dealership at 11:00 am and by 4:00 pm that day I was driving away in my new Rav4. Due to the professionalism and attention to detail of what I wanted Ricky made this a very pleasureable experience. I would definetly recommend this dealership to anyone.

evamarie911

12 de ago. de 2010

This was the BEST car buying experience I have ever had. I never once thought I would ever meet an honest car dealer until I met Ricky at Ira Toyota. He was honest, friendly and just awesome to work with. He wasn't pushy and didn't once try to put any pressure on buying the car. What stands out the most is his wonderful customer service after the sale was done. Every car dealership needs to have at least one Ricky on their team. I am going to recommend him to anyone I know who is looking for a car.

Alice Jordan

12 de ago. de 2010

I had a 720am appt on 8/10 to have 1. the recall done 2. 45,000 mile service 3. I noticed I also need to have my car inspected asked when it would be ready for meto pick up told apprx 4hrs by noon or 1 the latest My husband called at 1 to be told it was not ready I called again at 2 still not ready by 3pm I was not a happy camper I had a neighbor bring me to Ira I asked for Bruce and asked about my car which he told me they were just now doing the inspection. I said it was TOTALLY UNACCEPTABLE his reply was that they are a busy dealership. I had 2 appt for the afternoon which I had to cancel do to not having my car (a 2004 Prius), he just shrugged his shoulders. After almost 9HOURS I finally got my car, I had a coupon which when he gave me the paper work he said he gave me the discount BIG DEAL $31.32 for all this aggravation!!!I did have an appointment so doesn't that count or did they just park my car and work on it at their leisure?? This was the worst service we have ever received at Ira andoh we also own a 2010 Camry which was our 2nd Camry purchased there in April. Thank you maybe we should try Atlantic Toyota as we do like our Toyotas. PS another thought we were advised that the labor chg on the prius is $95.per hour thecharge on the bill was 185.52 less than 2 hours why did it take 9 hours to get my car???

bteaguec

12 de ago. de 2010

Instead of *subtracting* my $250 down payment, it was actually *ADDED* to my balance. Of course, in the excitement of buying a car, this was not noticed until weeks after the transaction. Not only that, but when my vehicle needed to be delivered, the salesperson asked to reschedule the appointment time because there was a mistake in scheduling my car to go in for the final detailing and he also had another car he needed to deliver farther up in NH. Since I had already taken the day out of work to meet him, I told him that wasn't possible... Especially since they had a week to get that all taken care of. When we met at the DMV, my vehicle was delivered without being detailed or buffing out the HUGE scratches on the bumpers like we agreed. I was not very pleased with my experience.

Ann Connolly King

5 de ago. de 2010

Ricky Arora was great to deal with. We came in knowing exactly what we were looking for and the price we were willing to pay. To my relief, Ricky did not engage in any game playing/posturing regarding price or availability of the car. What I had been anticipating as an unpleasant experience turned into a friendly, helpful event. My husband and I left grateful that we were treated repectfully and as intellegent consumers.Ann & Eric King

ddowns427

28 de jul. de 2010

If you're in the market for a new or used car, call Ricky Arora at Ira in Danvers. I was fortunate enough to run into him in the parking lot as arrived to test drive a Corolla. I spent a fair amount of time this year working with other dealerships and sales reps to find the car I wanted at the right price to replace my aging Honda Civic. The process was difficult due to the lack of transparancy and endless numbers games. I didn't feel as though anyone had my best interest in mind until I had the opportunity to work with Ricky.It's no mistake that he's the #1 Toyota salesman in the region. He is pleasant, honest, straightforward, and helpful. We were able to quickly negotiate a price that we both felt good about without any hidden fees or "catches". Even after the deal was signed, Ricky went out of his way to help me secure 0% financing - something that he didn't have to do in order to get the sale. He simply and genuinely wanted to help me out. I have already recommended him to friends of mine. He can be reached at 978-739-3745 or raroraatiramotorgroup.com. Happy shopping!

frankturley

27 de jul. de 2010

First of all, I don't believe the ratings here. They're way too high, so it looks like someone from the dealership has been ballot stuffing. No wonder why I got an automated email from them, telling me to check out they're high ratings here. Check out Yelp or Google, and you'll see that most of the ratings are one out of five. I'm curious as to how Dealerrater verifies the ratings. I'm sure John Conway, the Internet Sales guy from whom I got the automated email, fabricates users and gives his dealership high ratings on a weekly basis. No way the majority of the reviews should consist of 5s across the board. Now on to my awful experience.I was shocked by the service I received at this place. Or should I say lack of? When I first walked in I was completely ignored even though I was the only customer in the store and there were salespeople all over the place. Since I was in a car dealership, I figured someone would be there to help me the foot I stepped in the door. Being ignored turned out to be the best part of my experience. When I asked for help, I was shoved off on to the most unfriendly salesperson I ever met. In fact, I'm not sure he was even a salesperson because he had no interest in selling. I asked for his card and he didn't have one--or was too lazy to get one for me. He was also rude. When I asked him some questions about the vehicles, he told me to read the stickers on the windows of the cars on display! He also told me to go to Toyota.com for more information. How this guy ever makes sales I have no idea. My guess is that he acted this way because I was leaning toward leasing rather than buying. But that's a terrible excuse. Lastly, the guy lied. He said I was looking at $275/month to lease a Camry. When I went on to the dealership's website when I got home, I found out they had a special that allowed one to lease a Camry for $189/month with nothing down. I left a message with the General Manager to tell him about the experience, but he made minimal effort to get back to me. (One call that I missed. I called him again, but he never called back.) I guess that makes sense if he tolerates behavior from his employees like I encountered. Avoid this store unless you're looking for a business model in poor service.

puckk1012

21 de jul. de 2010

Could not have asked for a more pleasant experience. I worked for an auto dealer for 10 years, my husband for 40 years, we have never seen such and exceptional salesperson as Ricky. He was friendly, knowledgable and most of all not a high pressure salesman, which we truly appreciated.We really were happy that the car was ready and waiting when we arrived.SincerelyChristine White

pfdept59

18 de jul. de 2010

Dealing with Ricky Arora was a no pressure great experience.The entire process was very easy for me from the minute I walked in till I drove off in my new Tundra,he had everything ready for me before I arrived to pick up my new vehicle.The dealership is a class A organisation they should be very proud of their entire operation.

K_escape

18 de jul. de 2010

I was refered to Ira by a friend, found the car on line, met Walter, Good guy! bought the car!Quick and easy!

sbabau

18 de jul. de 2010

I had a bad experience elsewhere and was not happy about going to another dealership. I met with Sam and had told him I was looking for a price and wanted to leave. Darin I think the manager was walking by and offered a smile and sat down and from there, both Sam & Darin offered me the price and service I was looking for. I thank them both, as I just had the best experience with them both. Great job.

Suha_Bekdash

14 de jul. de 2010

I bought today a Toyota Rav4 from Ira Toyota of Danvers, and I had a very pleasant experience dealing with everyone there. The sales consultant Ricki Arora was very fiendly, helpful and efficient. He answered all my questions very clearly and helped close the deal and prepare the car for pick up on the same day I bought it. The sales manager Kastro was very honest and very accommodating without being pushy. In the finance department, Richard Tewksbury was very helpful too, explaining all the pertinent details of the agreement patiently. I highly recommend this dealership.

Richard and Jessica

12 de jul. de 2010

My wife and I originally worked with Julio to trade in my car for a new 2010 Toyota Prius. Instead over the course of two Saturdays (June 26 and July 4) we ended up trading in my wife's car as well for another new 2010 Toyota Prius. It was all because of Julio and his team. He worked very hard to get us into the vehicles at a price we could afford. His professionalism, knowledge of the product and easy going nature made negotiations a painless process. Julio was also very patient with us as we had our 19 month and 2 month old daughters in tow the entire time. Julio went far beyond the call of duty when he drove to Vermont so that I could sign the paperwork. We're in the process of relocating from Vermont to Massachusetts and his efforts were the only way the deals could be completed. I couldn't believe it. Julio is a true asset to Ira Toyota. I also consider him a new found friend. I highly recommend Julio to everyone looking for a wonderful car-buying experience. He's truly top notch!

priusbuyer01945

7 de jul. de 2010

Ricky did a great job - efficient, knowledgeable, curteous and friendly. He was so easy to work with. I would definitely buy a car from him again! He went over everything in great detail so we knew had our bluetooth set up, knew how to work the navigation system and so much more.

erobin2450

5 de jul. de 2010

Went to the dealership just for a price and came out with a purchase.Did my homework and knew what I wanted to pay and they came very close so we sealed the deal. Ricky was very friendly and helpful and applied no pressure. I would recommend this dealership to all my friends.

ptownbilly

4 de jul. de 2010

I brought in my Honda for collision repair, and I thought about a rental vehicle, but Don recommended I look at a Toyota, because they were having a sale with 0% financing. My Honda has 116,000 miles, and I love it.From the time I walked into the showroom and met Ricky (who actually greeted me in the parking lot) until the time I walked out with a signed contract, it took less time than to buy a pair of sox or a loaf of bread. I was pressed for time, but NEVER felt "rushed" by anyone at Ira. They gave me all the time I needed, but spent their time, and my time EFFICIENTLY. "Time is money".This is the third Toyota I've owned. And the second vehicle I've bought from Ira (Subaru, in 1998). Ira was one of the FIRST advertisers that I remembered that YEARS AGO, bravely advertised in "gay media", and I've always thought I should patronize them.The salesman, Ricky, is unlike any salesman I ever met. Friendly, efficient, "un-stereotypically-car-salesman-like," but rather genuinely enthusiastic and interested in my needs--without asking a lot of nosy questions, but just enough to know how to reach an agreement quickly and efficiently. SIX STARS for Ricky!

pelland1

2 de jul. de 2010

We had an excellent car buying experience. Walter was professional and easy to work with. He answered any questions we had and most importantly, we never felt that we were being pressured. We would absolutely return to IRA Toyota when the need arises. Excellent customer service IRA Toyota!!

newtruckbuyer

22 de jun. de 2010

I HAVE READ A LOT OF REVIEWS FOR THIS DEALERSHIP (GOOD & BAD), BUT HAVE TO ADMIT THAT SOME OF THE BADS ONES WERE KIND OF CRAZY. BEING IN THE PEOPLE SERVICE FIELD, YOU HAVE TO REMEMBER THAT YOU CAN NEVER MAKE EVERYONE HAPPY ALL THE TIME. I AM SURE THAT AT SOMETIME I WILL ALSO EXPERIENCE A DISAPOINTMENT, BUT YOU HAVE TO LOOK AT THE BIG PICTURE. I VISITED 3 DEALERSHIPS AND IRA TOYOTA OF DANVERS TREATED ME THE BEST WITH A NEW SALE. THE 2010 TACOMA WAS WHAT I WANTED AND IN THE END THE SALE WENT SMOOTHLY. IT WAS NOT ON THE LOT, BUT RICKY ARORA GOT A "SWAP" FROM ANOTHER DEALER FOR ME, SO I COULD GET IT IN A REASONALBE TIME. THAT MOVE GOT MY APPRECIATION. RICKY WAS VERY PROFESSIONAL AND COURTEOUS. AFTER HAGLING ABOUT A DEPOSIT (A LITTLE PRESSURE), WE BOTH CAME TO AN AGREEMENT WITH A PRICE I WAS HAPPY WITH (SINCE I DID SOME RESEARCH ON LINE). BRUCE THE SALES MGR WAS ALSO FRIENDLY AND PROFESSIONAL. WITH FINANCING, I WAS VERY HAPPY WITH THE LOWER THAN EXPECTED RATE, AND OTHER REBATES I RECEIVED WITH THE PURCHASE. I DID WANT A COUPLE OF OPTIONS, THAT WERE TO BE ORDERED, AND IRA CAME THROUGH WITH THEIR PROMISE OF THE PICK UP DATE. I WAS ORIGINALLY TOLD THEY HAD TO ORDER SOME PARTS, AND THAT I WOULD HAVE TO BRING THE TRUCK BACK FOR INSTALL, BUT LOW AND BEHOLD THE PARTS WERE INSTALLED ON THE TRUCK THE DAY I PICKED UP THE VEHICLE. THIS MOVE ALSO RECEIVED MY APPRECIATION. I WOULD RECOMMEND THIS DEALERSHIP. CUDOS TO RICKY, BRUCE AND RICH IN FINANCE FOR A JOB WELL DONE. HOPEFULLY, MY SERVICE VISITS GO AS SMOOTHLY AS THE PURCHASE.

c1footling

19 de jun. de 2010

I had a great experience buying a certified used Toyota at this dealership. I found the car I wanted on AutoTrader.com, and was extremely pleased when I showed up at this dealership and found out that the price on the internet was actually the price they were selling it for! It was a very good deal. My salesperson was Walter Vogul, and he actually made it fun to buy a new car. He spoke English to me, Spanish to my husband, made me popcorn and bought me lunch! Walter kept me up-to-date when he realized the car title would not arrive for a couple of weeks, so I never felt like I didn't know what was going on. The finance manager, Matt, was also very helpful in getting me approved without a great credit score, for which I'm very grateful. In fact, everyone in the dealership was kind! Everyone wants to make sure you are comfortable, you have water, you're being helped, etc. I would absolutely send any friend of mine to this dealership! I love my new car!

gilbert63

11 de jun. de 2010

After one month of looking for a car and visiting many delearships (Woburn Toyota, Herb Chambers, Arlington Hyundai,Rockingham Toyota, Lexington Toyota, Bonnell Ford) and being either dismissed and/or totally ignored, the entire experience was extremely stressful. Here I was stuck with a rental car not knowing where I could go next. Then I found IRA and more importantly Walter Vogel. As soon as I stepped out of my rental car, Walter came over with his friendly smile and gentle manner. As we talked, I immediately felt at ease and finally I found someone who was going to help me. Walter listened carefully, asked questions making me feel he was really intersted in finding a car for me. He proceeded to show me a car he thought I had in mind. Little did he know, the minute I saw the car (before we took it for a test drive) it was exactally what I was looking for, if IRA could install a moonroof. Walter assured me there would be no problem installing the moonroof. He was right!! I have my moonroof and love the car. I couldn't be happier. Being in sales myself for the past 30 yrs, my experience with Walter and Ira Toyota was a pleasure. Walter Vogel is a consumate professional and exemplifies what customer service is and should be. Be assurred Walter and IRA Toyota will be highly recommended to everyone I know looking for a car. THANK YOU Walter..

rrp495

11 de jun. de 2010

I went in to trade my 2010 Subaru Legacy for a 2007 Toyota FJ Cruiser. This review will be in two sections. 1) Working with Walter and 2) the vehicle itself. Walter was able to show me exactly what I was looking for in very short order. I love the vehicle! I was able to get a fairly good trade value for my vehicle and they were able to come down on the price a bit on the truck. Walter is wonderful! He is friendly, exuberant, honest, funny, and incredibly caring. The most amazing thing to me was how he detected my hispanic background and immediately switched to Spanish. Not that he needed to, but it made me feel much more comfortable. Walter also speaks 6 other languages in case you want to know. Ranging from Italian to Romanian! Amazing. Every time I walked in, within 2 minutes I had a cold diet pepsi waiting for me!The vehicle needed a few touch ups that needed to be taken care of before I was able to take it...paint chips etc. I then had to bring the vehicle back to have it cleaned. It really smelled badly of cigarette smoke. They put the ionizer in it for a full day and detailed it. That still did not take care of it. I had to finally scrub the vehicle inside myself. It still smells a bit, but I'm used to it now. I will have to keep working the problem.Overall, a good experience on the sale side, but the vehicle needed a bit of work...some on my part. I would recommend Walter to the highest degree! He is a great guy and I feel that I have made a good friend in the process. I'll come visit you Walter next time I'm around Danvers!Ricardo

steve.brennan

9 de jun. de 2010

My mother was looking for a car to use when she comes and visits us from Florida for the summer. After an extremely bad experience at another dealer we came to Ira Toyota of Danvers and met Walter. He greeted us almost immediatley once we got there, he listened to what my mother wanted and could afford and showed her a beautiful 2005 Scion. Once we finished with the test drive he took us back to his desk offered us a water and made us feel very relaxed. He asked us if we had anything to trade in and I offered up my 2000 Volvo that had been giving us some minor problems but still ran fine. It had been sitting all winter and needed a new battery so I figured that I would have to go out and buy a new one. Walter grabbed a charger, hopped in my car and came home with me to jump start it. When we got back he even offered to get me and my mother a sandwich while we waited. In the end my mom got exactly what she wanted, Walter went above and beyond what we expected from a salesman and I would definetley recommend this dealer to anyone who is looking for a great deal and a great car. Go and see my friend Walter he'll get you what you need.

kdobbyn

7 de jun. de 2010

Ira Toyota of Danvers was a pleasant place to buy car. everyone there was extremely friendly. Our sales person Ricky was very nice and there were no gimmicks. They worked fast and I got my new car the next day. Overall the whole experience was excellent

Z900030

7 de jun. de 2010

I came to the dealership for a purchase and they pushed me a LEASE.I ask to see in writing all the things they said to me and my wife about how good a LEASE was for us instead of a Purchase, they kept changing the subject. Finally after me insisting on reading all those Leasing promises they talked about in writing they told me the financial guy will show them to me the writing. Once speaking with the financial guy he offer me a better percentage and a lower monthly payment than my bank but only if I Lease. After 6 hours in that dealership, still nothing that will show me what they promised. Every time I asked to read the Lease contract he said that Toyota want to get people back into the dealerships and It was been flexible in every aspect of it, bla bla bla, then he stepped out of the office many many many times to evade me reading the Lease contract. We were tire, mentally tire and even very hungry I just signed to be over with.NEXT DAY AT HOME I SAT DOWN TO READ THE LEASE CONTRACT JUST TO FIND OUT I GOT ROBBED IN MY FACE BY "IRA TOYOTA" IN DENVER,MA 6/2010 WITH A PEN AND GUERRILLA STYLE.JUST READ A LEASE CONTRACT SPECIALLY THE "FEES PARTS" THEY WILL NOT CANCEL THIS CONTRACT EVEN BEFORE TAKING DELIVERY OF THE CAR EITHER.DID I WANT THIS? NO, NO, NO. I WANT A PURCHASE NOT A LEASE. THIS IS WHAT THEY PUSHED ME AND THEY STEAL FROM ME AS THEY MAY SOON FROM YOU TOO.THANK IRA TOYOTA FOR MAKING ME HATE MY LEASE CAR EVERYDAY I LOOK AT IT.

dizzyg

2 de jun. de 2010

Found the car I was looking for online and went to dealer to see it. Quickly met Walter--very personable, friendly and a little over the top. Very easy to deal with and came through on all the little things that were mentioned during the negotiations. Car was prepped well but could have been cleaner--soda still in carpets and in bottoms of cup holders and previous owner must have had a pet dog judging by the odor. I had a price in mind when I went in and they even went lower. There was only a little of the car-dealer tactics such as when they said someone else was also interested in the car but quickly accepted my offer after the manager was consulted. Overall am very happy with the experience and car so far.

jktangli

16 de may. de 2010

Great experience at Ira Toyota, especially compared to the other dealers in Mass. Ira Toyota of Danvers did not give me hard sell at all on the car. I wound up buying from them. The process was straightforward, friendly, and overall a very good car-buying experience. In terms of price and quality of service I received there. I had looked up the car some where and had prepared to the talk to the salesman Ricky. It felt like it was a very fair process for the customer - the dealer was making some profit, but not fleecing you. Salesman Ricky and business Manager Nick were absolutely honest, professional and humble. I also thought the dealer service was great & went beyond the call of normal duty The car I bought last month, and the salesman personally came on Sunday morning to show every thing about my new car and to deliver. Car was registered with new license plates, inspection sticker and full tank of gas. That moment was very great. Next time I buy a Toyota I will definitely go to Ira Toyota of Danvers and I will definitely recommend to anyone else looking for a Toyota to make sure see Ricky Aurora before you buy Toyota. Your drive to Ira Toyota will be worth.Share on Facebook

mary crawford-volk

8 de may. de 2010

My purchase of a preowned Toyota Corolla at Ira last month was a smooth, efficient transaction from start to finish. I submitted an online price lock-in request, having found one or two cars I was interested in, and Christina Davidson got in touch with me within an hour! She helped me set up a on-site visit, and this, thanks to sale associate Gary Cooper, was a pleasure. We bought a car during the visit, and actually enjoyed the time spent with both Gary and the accountant Michael, who took us quickly and clearly through the paper work. For the first time in my car-buying experience, we were not treated to high-pressure tactics, and manipulativeness. Kudos to Ira Toyota for its customer service!Our new car, named Penelope for her blond good looks and shrewd handling, is proving a pleasure to drive. We heartily recommend Ira Toyota to anyone in the market for a Toyoyta, and plan to return ourselves when the need arises.

rsembhi

7 de may. de 2010

Rajeev, aka Ricky, was forthright and honest. Unlike many other dealers, Ricky explained the numbers clearly and there were no hidden charges. He gave us the deal that was advertised on TV without any extra or hidden charges. He listened to us.

spiralgarden2

2 de may. de 2010

My husband and I have been looking for a used Rav4 for over 6 weeks. We saw Ira had some on line. My husband had some work done on his truck at Ira and was very happy.We called about some ravs and the phone consultant said they do not budge on any prices what you see on line is what you have to pay and could not reccommend any veheicles for us to look at. Needless to say we went to copeland toyota. We had to travel but the staff was exceptional and they took great care of us.

acaamano

1 de may. de 2010

After hearing of the two-year service deal, I felt a return to Ira was in order from nine years ago when I bought my first Camry. I was a little hesitant, as that purchase required going through three-plus hours and five salespeople to get the deal I wanted. This time, with Chris, while the final numbers needed to be massaged to get it done right, he capably did the job and made me feel positive about the final result. I appreciated his understanding what I wanted, and working to meet that goal.

deannaperry5

30 de abr. de 2010

Jason was very helpful with the purchase of my 2010 Toyota Corolla LE. I came in with a specific car and price in mind and he found that for me and did not try to sell me something I was not interested in. He was very nice and patient as was the finance manager I met with and worked with. I had a great experience purchasing my car from IRA Toyota in Danvers, MA and will most likely come back when I need another car....hopefully not for quite some time. I would also recommend the dealer and brand to friends and family.~Deanna

jdorant

29 de abr. de 2010

Walter was excellent in facilitating my purchase of a 2007 Certified Toyota Camry. He was the only salesman who came right out and greeted me first, made me feel comfortable at his desk, and he genuinely made me feel like he was there to help me and not the other way around.I first visited Ira during the week and spoke with Walter, and at that time I was only beginning my search. By the end of the day, and three different brand dealerships later I realized I wanted to buy a Toyota from Walter. The Honda dealership tried to sell me something I couldn't afford, and Ford acted like it was a chore to talk with me.On Saturday I decided to try Expressway Toyota in Dorchester looking for a better price for a CPO Camry. They went on and tried to pull the bait and switch on me, and tried to sell me a car with double the advertised mileage. I was immediately turned off and went back to Ira looking for a good deal on the Camry I drove earlier in the week. Walter ensured me that I could in fact trade in my completely dead prior car for a few hundred bucks. I went back looking for the best price I could get and Walter certainly got it for me.Overall, Walter is a quality salesman and customer service is his number one priority. He is certainly the main reason why I returned to Ira, as there were other comparable Camry's at similar prices at other dealers. I would recommend anyone who is looking to buy a car go see Walter at Ira first, as no other dealer experience would even be comparable.

hutchinsonk

27 de abr. de 2010

The service and attention provided to me and my wife allowed us to make a decision we were both comfortable with without undue pressure but with realistic attention to our needs. The promptness of delivery after the decision was smooth and transparent.

pattyb

26 de abr. de 2010

Ricky was our sales guy. Since this was our 6 Toyota, 4 previously from Ira, this was by far the best experience ever. Ricky worked hard for our deal, and our needs, while also handling a glitch with our registration at no fault of his and without a bunch of BS. Of most importance was the delivery of our new vehicle. Ricky made sure he reviewed all the aspects of the car, took a lot of time with me, and ensured our vehicle was ready to go. Ricky, even took a trip with us on the test drive over to the unmentioned "H" dealer to pick up our registration we had left behind when test driving the comparable vehicle without any hesitation for such an unusual request. It is not everyday a sales rep will go with you on a test drive to the competitor! Ricky made the best offer for us, with the best vehicle. Will recommend him to anyone looking for a new car!! The follow up phone call was also sincere and a nice touch. Have never had that with any vehicle we have previously purchased!

lbema

26 de abr. de 2010

Had a great experience dealing with Walter, He did everything he said he would do to make the sale a happy one for me. I am very pleased with my purchased car,and would recommend others to see Walter for a certified used car at Ira Toyota in Danvers,Ma.

jjburke

23 de abr. de 2010

I would have to say that this dealership in general was a great experience! Not only was Ricky extremely nice, but everyone I came across in the dealership was very nice and outgoing, making sure my needs were attended to. Ricky was a big help in answering all of my questions and making sure I was comfortable and I can't thank him enough for making this the best car buying experience!

juliebubar

20 de abr. de 2010

Even though I already wrote a review, I felt as though I should add to my first review. I was very pleased when I returned to Ira to pick up my registration for my new car. I had worked all day and was very tired. I thought that I would be there forever waiting for my inspection but to my great fortune, Ricky Arora saw me the minute I walked up to the reception desk. He immediately came over to me, took my keys, ghave me a ticket for coffee and went out in the pouring rain, took my car to be inspected and returned it to me in approx 20 minutes. I don't believe you can get any better service than that anywhere else. I highly reccomend Ira Toyota and especially Ricky Arora if you are looking for excellent, courteous, caring service. I would not hesitate to go back there for my next car!! Thanks again Ricky!!

bpmd88

18 de abr. de 2010

I bought a pre-owned Camry Hybrid from IRA and the service was very solid. Mark was a no-b.s., very honest salesman and the transaction was a relatively quick and painless one. The previous owners of the car didn't return the navigation DVD but Mark made sure that another one was ordered for me quickly. Would definitely recommend the dealership and Mark to anyone looking for a pre-owned vehicle.

lancers4208

17 de abr. de 2010

This was the first toyota I have purchased and the service I recieved there could not have been found anywhere else. My salesperson worked with me to help me get a great deal on a great vechicle. He answered each of my questions in depth and throughly, and made my decision easier. I give toyota such a great rating becuase they will work with you to comprimise your needs and make you feel comfortable when buying your new car, which you may not find at other dealerships. I will definatly be buying my future cars from toyota and will refere them to my friends and family.

juliebubar

12 de abr. de 2010

This is my 3rd Rav 4. I have purchased all 3 at Ira. I feel that the price was fair and I just love my car. Ricky Arora was excellent on the day that I received my car and I was pleasantly surprised when he went the extra mile to get my remote car starter installed before I took the car. My time is valuable and to return would hve been an inconvenience. This all made up for the extra wait for the car's delivery which was supposed to come in 7- 10 days but didn't arrive for 4 weeks. Anyway, Ricky made up for the wait by being so accomodating on the delivery day. I would not hesitate to buy from Ira again. Between my husband and myself, we have purchased 3 Rav 4s and 2 Tacomas from Ira. I highly recommend Ira to all my friends & family. Thanks again Ricky for all that you did! Julie M Bubar

Lino

11 de abr. de 2010

I had a very pleasant experience buying a new car in a friendly dealership. The salesperson and the manager make you feel very comfortable and they answer all my questions with confidence and knowledge. The price was very competitive. I would definitely recommend this dealership to everyone.PasqualeLynnfield MA

laramiskalo

5 de abr. de 2010

Ramon Boreck is an extremely helpful salesman. He took really good care of my questions and concerns while I was there, very professional, polite and prompt. I could not have chosen the best car for me without his help, thats for sure! My overall experience at Toyota was great and I am very satisfied with my new 2010 Corolla. I really recommend shopping for cars at Toyota in Danvers and having Ramon as your salesman will make your experience PERFECT!!! Lara Miskalo

allenbuie

28 de mar. de 2010

We are very satisfied with our experience at Ira Toyota. Our salesman, Ricky Arora, was honest, professional, and willing to work with us to get the car and price we wanted. Ricky offered us beverages, made us feel comfortable and never put any pressure on us. He heard our needs and concerns and responded quickly and appropriately. Signing the paperwork with Mike was also a great experience. The car was delivered on the day and at the time promised and I was given a full overview of the car. Ricky also gave me a full tour of the service department and made sure I had all the information I needed. We traded a Scion for a Prius, and the trade-in process was also seamless and the dealership was very honest with trade-in values and how that worked into our new lease. It is without hesitation I would recommend Ira Toyota to any prospective buyers. I especially recommend Ricky Arora to be your salesman! He is a top-notch professional whose caring for his customers is clear and genuine. Thanks Ricky and Ira Toyota!

jbrowne

27 de mar. de 2010

Ricky was extremely helpful when we first arrived and he made us feel comfortable. He answered all of our questions and he showed us the departments that we may need to use in the future. The car was ready for pick up as he assured us it would be. Everything was in great condition, car starter was installed and overall it was a great experience. I would recommend Toyota, especially Ricky, to anyone and feel confident that their expectations would be met as mine were.Thank you very much!James Browne

Kevin Wynne

26 de mar. de 2010

On Monday, March 22, 2010 we set out to look for a new car. We visited many dealerships along Route 114 in Danvers. We pulled into the Ira lot and were immediately greeted by a salesman by the name of Ricky Arora. From that point on, we were treated with professionalism. Every aspect of the transaction was explained in detail. We have purchased many new cars in the past, but the experience was never so easy. All questions were answered satisfactory and our requests were met. Again, we would like to thank Mr. Arora for his help.

gleledge

25 de mar. de 2010

Walter was Very helpful in the disposition of our trade in as well as the processing of the purchase we made.We were able to leave the same day with our puchase in a large part becouse he was very involved in the preperation of the truck, the paint was touched up in such a mannor that it appeared as a new vehicle would. No scratches.Due to the amount of time that we were at the delership, with my 6 year old grandson, there was plenty of time for things to have felt cumbersom. Walter, when he could see we were serious about the purchase imediately fired up the popcorn machine in the wating area, turned on the cartoons for my grandson ( and truth be told for me. I used to watch these same cartoons when I was his age !!!!!).He made sure we had refreshment in the way of popcorn and bottled water ( there was never a bottle with less than 1/4 full at our sides throughout the 6 1/2 hours from arriveng and finally leaving with the truck! ) After taking the truck home I realized that the front mats were missing. I called Walter and told him. He told me to see him about this when I come in to get the new inspection sticker on the truck.I did and he spoke with his manager about the problem.We then went to the parts department with an order form for new mats at no cost to me.My wife and I have purchased two new vehicles from Ira Toyota since 2002 and have always been happy with the treatment that we received on both occassions.Walter Vogil epitimised the kind of care and thought for the customer that we have found in the past. No, I think he surpassed our previous experience.

pfdunn

17 de mar. de 2010

I walked in and was greeted promptly. I told Ricky my situation and he got right to helping me look at the car (corolla) I wanted to look at. He was very honest, upfront, and personable. He let me tell him what I wanted and went with that. He never pushed me towards looking at a different car. I was even given another a Toyota Highlander to drive home while my car was getting ready. When I am ready to buy my next vehicle, he will be the first person I call. I am very satisfied with my car and my overall experience at Ira Toyota.

zubedogg1980

17 de mar. de 2010

I went to IRA with a terrible lease that I was looking to get out of and was expecting to have to downgrade my FJ Cruiser to a lower level pick up truck. I met with Ricky Arora, he took great special care of me and made me feel special and hooked my up with a special TRD Rock Warrior Tundra. My payments only went up by $50 more per month and instead of down grading I got the Pick up Truck of my DREAMS!!!! It is beautiful and is all black with incredible tires and rims. Both Ricky and Dave went to battle for me Ricky got me an incredible APR and Dave jumped through hoops to get me the financing that I so desperately needed to make my Dream truck a reality. Today every time I'm in my Tundra I'm as happy as can be weather I'm cruising the roads, sitting in traffic, driving through rain and puddles or dealing with New England snow this truck is amazing and suites me in every way. I will never purchase another car from anyone else other then Ricky Arora, he earned my trust and respect. He got me out of a terrible leasing situation and into a great financing situation where i will build positive equity, oh and by the way drive and amazing truck while I'm doing it. Thanks again Ricky and Dave,Zubin

dpelletier

16 de mar. de 2010

I just went to look for cars to buy not thinking I would find one that night. I really wanted a Scion but I didn't have enough money and Mark found another car with almost the same qualities and uniqueness. I've never heard of the Toyota Matrix and I'm glad he showed me because I love this car. Scions are still my favorite but this is pretty good too.

pborges

10 de mar. de 2010

Excellent in all categories. Great followup of my questions. Good demonstration of all features of the 2010 Toyota RAV4 Limited auto we purchased. In particular, gave a demo of using the RAV4's blu-tooth phone installation. I travelled 90 miles from Blackstone, MA to Daanvers, MA for my purchase, which was worth the trip. I would recommend Ricky Aurora to be the dealer to go to all my friends and relatives.

marlycharry

9 de mar. de 2010

I have always been a fan of Toyota, and this dealership makes the experience a great one. From the Service Department to the Sales Department and every Department in between, Ira Toyota ranks top in my list! Ira Toyota employees are very friendly and respectful, always making you feel like a VIP.

rezza

8 de mar. de 2010

We were looking for a used 4Runner, and had a price point in mind. Mark Aubuchon showed us a few that he had, but none fit the bill (so to speak). We returned several days later, and lo and behold, one of them was a "Manager's Special" -- a significant savings off the original. We negotiated with Mark -- a very easy negotiation, we didn't have to talk to any tough-sales-managers -- and ended up very happy with the deal. Beyond that, Mark personally worked very hard to accommodate some special requests, finding matching parts of some broken items, calling third-party vendors, and checking up on our satisfaction twice so far. The only negative thing I have to say about the dealer is that it requires its sales people to interview any prospective client in depth (at least a 10-15 minute procedure, complete with paperwork) about their needs and even their financing plans, even if they come in with a particular vehicle model in mind. This apparently must be done before they show any vehicles. We went through the procedure first in the used car department, then again in the new car department. It was unnecessarily time-consuming and a little irritating.At any rate, Mark is very knowledgable about the vehicles, appearing to be other employees' go-to guy for information. He is very easy-going, no pressure, super accommodating. He truly wants his customers to be happy. We feel as if we got a great car at a great price, and that Mark was looking out for us. Thanks, Mark!

mthakral

8 de mar. de 2010

I had a really good experience at Ira Toyota, Danvers. I travelled all the way from the south shore to Danvers, because they had the best online advertised price for a used 2007 Hyundai Accent Hatchback. Mark made me feel very comfortable, no pressure at all. He didn't try cheesy gimmicks, or treat me like a sucker.The negotiation process wasn't drawn out forever. I felt like I got a very fair price 2K off sticker. (Show up at the end of the month, depending on how much profit they've made that month, you could get a really good deal.) Don't get me wrong, they are car salesmen. Lucky for me, they did everything by the book: "I've got other buyers waiting for this car", coming over with the words FINAL stamped on the offer. Honestly, if that's the worst of it, I don't think you could ask for any better.The only negative was that I had to wait around for a long time for the paperwork to be put together. The registration and plates were handled beautifully and I drove it off the lot the following weekend. Trust me, I had been to other dealerships and I felt like I was thrown into a pool of piranhas. I would send me friends and go back to see Mark and buy from Ira, Danvers.

sharuchi

2 de mar. de 2010

It was a great experience going to IRA Toyota in Danvers Massachusetts for buying a new Car. Ricky helped us right from the time we entered the dealer showroom till the car was delivered in immaculate condition.Ricky explained us in great details the benefits and options available in Toyota Camry, the car we were interested in buying. He also explained us the finance options available, since we were looking for financing the car. It was a good experience understanding the new features offered by 0'10 Camry vis-a-vis earlier models.The overall process including paper work, having our doubts cleared to the delivery of the car was smooth and hassle-free.I'd definitely recommend IRA Toyota of Danvers to my friends should they be looking for a new or a used Toyota.Thanks and regards,-Shashank

jamespf

26 de feb. de 2010

I recently purchased a Tacoma Double Cab. Ira was competitive on price. I was pleasantly surprised at how friendly and accomodating they were (I had my 5 year old in Tow and the play room also helped!!!). The salesman, Ramon, was very knowledgeable on the features of the vehicle (I was surprised that other dealers did knot always know the packages or features for the Tacoma) and was friendly and accomodating. They informed me of various options for my new truck but didn't pressure me to purchase anything. While they prepared my car, I watched the Olympics in the comfortable lounge with compimentary coffee and snacks at the cafe. I highly recomend dealing with them and plan on purchasing my next car from Ira.

tango1

24 de feb. de 2010

the treatement i had with Ira toyota was great the staff was very helpfull my salesman RICKY ARORA was fantastic he made very me comfortable he didn't hesitat with answers to my questions very knowledged with the toyota products i have been dealing with this company for 20 years and and has been good.

drgoddess04

23 de feb. de 2010

I had a great experience. Ricky was helpful and not pushy like many other dealers. I felt that he was really trying to help me and not just pushing me along just to make a sale. You can tell that he is someone who really cares about customers and wants to make sure that you are getting the best deal.

redsoxgal3354

15 de feb. de 2010

I had an excellent experience at Ira Toyota. I went looking for a used camry and found what i wanted. The sales people were not pushy, but helped me find exactly what I wanted. I got the car I wanted at the price I wanted. All of the people I delt with made getting my new car as easy as possible! I would recommend them to anyone!

kemmok77

12 de feb. de 2010

I WENT TO IRA LOOKING FOR A NEW PRIUS. I HAD A 2007 LEASED AND MY LEASE WAS UP IN APRIL. I LIKED THE 2010 I DROVE AND RICKY AND I WORKED OUT THE DETAILS OF THE LEASE EASILY. THERE WAS NO PRESSURE AND RICKY LISTENED TO ALL MY REQUESTS. JR.,IN FINANCE, WAS ALSO PLEASANT TO WORK WITH. I'M LOOKING FORWARD TO MY 3 YEARS WITH MY NEW PRIUS.

fish-on

10 de feb. de 2010

I generally don't respond to the post-sale surveys, however, I had the best buying experience I have EVER!!! had. Walter Vogel, Mellisa and the general manager never made me feel pressured or intimidated with the usual hassle. Thanks a million for appreciating loyal Toyota customers during a trying time for everyone. YOU walter lived up to the motto on your sign above your desk. I understand the sacrifices you had to make to move inventory. THANKS! I look forward to the next visit. Wliiam Leedy P.S. The tires look great!

klyu

8 de feb. de 2010

I am happy that I purchased a used car in this dealership after a week of long and tiring search. The sales person, Walter Vogel, was waiting at the door with smile and the customer number ready that I had received over the phone conversation earlier. The sales person was so friendly and professionally provided with all necessary information that I needed. The sales manager also worked sincerely to get us to reach the best price. All paper works followed were not delayed a bit. To the sales person I pointed several spots on the exterior and those were completely dealt when I pick up the car just few hours later of the same day. It was a pleasent experience for me and I highly recommend this dealer. Thank you Walter!

d2leo57

2 de feb. de 2010

I was very impressed with this dealership. The sales staff was excellent. They were very attentive to all my needs as I purchased my car. It was delivered in excellent condition with no surprises. This dealer was over an hour away from my home and I will return to this dealership for my next purchase. They made this entire process pleasant.

ErikM

1 de feb. de 2010

I came into the dealership seeking advice for my trade in and also a car that would best suit me and my budget. Ricky Aurora not only put me in a car that surpassed my expectations, but also a vehicle that saved me money. Ricky showed me the value of leasing in my situation as opposed to financing or purchasing a used vehicle, and he also went out of his way to find the vehicle that was just right for me, not just any vehicle on the lot to make a sale. The process was painless. Ricky fought to get me full value on my trade, and literally one day later ALL the paper work was taken care of and I was able to pick up my new vehicle A+++ Service and I would highly reccommend doing business with Ira Toyota and Ricky Aurora-Erik M

prismward

24 de ene. de 2010

Outstanding sales experience! We are very happy with our new Highlander. Salesman (Luis) was very accommodating during the test drive so I could be sure I could park it easily. Low pressure, honest and up front about price. A true pleasure dealing with Keith (on the price) and Luis too! Got a great values on our trade-in. Plan to use the service department too.

conyoga

19 de ene. de 2010

Everyone I spoke with at IRA was friendly, respectful and not pushy. Very good selection of cars, great customer service and follow through. Ricky was very patient, courteous and knowledgable. I was also happy with the financing. I would recommend anyone to IRA.

EANES00

15 de ene. de 2010

When I went to IRA Toyota I was greeted by Ricky Arora; Ricky was a complete gentleman! He was polite, understanding and very helpful! Ricky was excellent, he explained everything so I actually understood, took his time, he didnt rush or persuade me to quickly buy a car or say anything like If I was you I wouldnt wait, you wont get a better deal anywhere else! like other salesman do! I was very happy with the car I bought, and I was very happy I had Rickys help!

kanuscg

13 de ene. de 2010

I was highly impressed with everyone we worked with at IRA Toyota in Danvers. The first person to greet us was Ricky. He immediately sat us down and listened to what our needs were. He didn't try to sell us something we didn't want, he got us exactly what we wanted, without the run around. Both he and Louis answered all our questions and made us feel comfortable with our purchase. Even the finance process was stress free. Melissa went over everything in detail and also answered our questions. The day of delivery Ricky throughly went over the vehicle and gave us a tour of the service department. I would highly recommend IRA Toyota to anyone. Like many people I dread the whole car buying process. IRA Toyota turned this around for me. I will be sure to recommend IRA and their highly qualified staff. Thank you! I love my new highlander!!

maree978

13 de ene. de 2010

i was referred to ira toyota danvers from ira nissan because i was not able to get finance thru nissan. which i already put the down payment for them. matt, the business manager call me and said "good news, you are approved for a toyota" which is awesome so i went down to them from lowell with the hope of getting a new car. me and my family arrived there and met with matt and ricky who show us a vehicle. when we sat down with matt, he told us our apr was 17, which is very high. so my family member with me offer to co sign the vehicle so it can help bring down the monthly payment. well then matt said the apr then would be 20! which just last week that was not what ira nissan had said. so we had left because it is not working out in price. so the following day ira toyota call my relative back and said they can get 3.9 apr for the car we had look at and i said great! so my relative went back to danvers and met with Dave, the finance manger. well dave said they can get the car within my price range. i went to danvers after work and was ready to buy the car. when it come time to sit down and do pricing it was no where near my budget range! it was well over that! dave was trying to sell us all these warranty on a camry. i thought toyota was a very reliable car, why do i need all these extra warranty? i left there very upset because they had told my uncle 1 thing and told me something completely different. so ricky, the salesperson call my uncle back and said that wherever we go, we can not get approve for a car. he threaten us! well i did get a brand new civic and my apr is at 11%. i felt that ira toyota danvers was not listening to me at all. they didnt care to listen to my budget. all ricky did was explain the car and keep saying how wonderful the car is. i had purchased many cars before but this dealership was the worst. they tried to rip us off!

dfedorov91

11 de ene. de 2010

this dealership is awful i call on monday tell them i have a shift indicator bulb out on a 2008 scion. i schedule service for the following saturday it goes in and they tell me they dont have the bulb they have to order it. wouldnt you think they would have orderd the godam 3 doller bulb before i went in there instead of wasting my time droping it off for nothing. then there suppose to check fluids and do a free car wash with every service at least thats what it says on the website.my car wasnt cleaned my windsheild washer fluid wasnt toped off and neither was my oil overall shitty service

mmysnyk

8 de ene. de 2010

Ricky Arora was a great salesperson and we liked that we were able to deal with Louis the salesmanager directly. Pricing was better than at other dealerships that had comparable cars. After purchasing the car, Ricky was able to quickly coordinate with the service department the Autobahnd protection that we purchased. Thanks!

dfedorov91

8 de ene. de 2010

went there for a oil change after about two hours one of the techs came into get me to say they smashed the front end of my car pulling out of the garage. they wanted to just repaint the bumper instead of replaceing the cracked bumper i had to yell and scream in there dealership before they would replace the bumper.they took two weeks to repair the car they gave me a gas guzzling rental which they said i couldnt put my dog in. this dealership sucks do not trust them they have too many young kids working as techs and if they see a sports car they want to race it out of there and smash it up

bostoncharlie

6 de ene. de 2010

I went in to the dealership with the hope of trading in my car for a new Prius. I wasn't sure if this was possible and I also had in mind the Yaris. These two cars are obviously in two different prices ranges. Ricky was my salesperson and he was not at all pressuring me in to either car or in to a sale. He was very patient as I thought about the options in front me. He presented my financing options and gave my partner and I a few minutes to talk alone. In the end, we ended up trading in my car for the Prius. Additionally, Mike the business person who handled our paperwork, was really nice and informative about the extended warranties and why we should opt in or out of them. Again, I feel as though both Ricky and Mike were super friendly, informative and not pressure sales people and this is why I would return back to them.

joemer

5 de ene. de 2010

I have been to quite a few dealerships in my day and have purchased a few new cars. However, this is the first time i can honestly say i had a good experience. What made this such a good experience was the friendlyness and, more importantly, honesty of both chris okafor and louis ryant. I will not only be back again but will highly recommend thse two gentleman to my friends and relatives

mmemmolo

5 de ene. de 2010

This is my first Toyota purchase and the "car buying" experience was excellent. We dealt directly with a sales manager on the pricing rather than waiting for the sales person to run back and forth during the negotiation process (which has been my experience with Honda). Our sales person was Ricky Arora who brings customer service to a new level. Ricky was very professional, polite, patient and knowledgeable of the Toyota products. The sales manager, Lewis, was very reasonable to work with. In addition, Lewis was also very professional, polite, patient and knowledgeable. I told Lewis throughout the process that they had earned a customer for life based on how well the overall process went. We also purchased a new car for my wife because she was so pleased with the available options in the Toyota products and Ricky was very helpful in her decision making process. Finally, Melissa was the business/finance manager we dealt with who was fantastic. I would highly recommend IRA Toyota in Danvers on route 114.

arodriguez78

2 de ene. de 2010

The staff was very friendly and knowledgable. Even on a Scion purchase, which most people don't know is a "No Hassle" sale (meaning everyone pays the same price), they worked with the maker of my Trade to get me the best price for my trade in. I feel like I got the best deal I could get anywhere and I love the car.

chmeag3

2 de ene. de 2010

Staff knew their stuff and helped made the trade-in as smooth as possible. They were able to get my monthly payments on my new Scion tc to a lower level unlike another dealership I visited prior to coming to Ira. I appreciated how honest the staff was and how clean and comfortable the place was.

ravinatla

31 de dic. de 2009

If you want to be treated as a new car buyer, if you want to be cared, go straight to this dealership and ask for Ricky. Believe me guys I visited so many dealerships before walking into IRA Toyota, but I found no one as professional as Ricky. My experience with other dealers: I am a first time shopper for new car trying to trade in my old car.Everyone wants to sell you their car but they show no respect to your interests or the concerns. Even they try to bully you in case if you walk out without closing any deal. You will be one guy facing 4 sales people who plays aggressive sales tactics, and they don't let you go easily. I stopped thinking of new car after spending all my weekend visiting dealerships. My experience with IRA Toyota, Danvers: I gave my last shot with this dealership. I wouldn't say this dealership is so special then any but I can assure you that Ricky makes all that difference. He is exceptionally customer service oriented. All the time I am dealing with only one person (Ricky), not like the other dealerships where the sales guy brings his manager and again he brings couple of more people. I would surely recommend this dealership and Ricky to everyone. If it is not Ricky I dealt with on my last chance, I would still be driving my old car because of the amount of headache I had with all other dealers.Thanks to Ricky.

carating2009

31 de dic. de 2009

I got to IRA Toyota via an excellent, Claifornia-based car buying service called Carsala. So my rating does not include any experience with the price-negotiation phase of the process. Ricky Arora picked up completion of the sale after that and raised the bar for me forever for what I should expect from a car dealer. He was responsive, timely, efficient, hardworking, and could teach master classes in customer service. His attention to detail, concern for how we were experiencing the buying process was remarkable. Even when things at the dealership got very busy and he had to attend to other customers he went out of his way to tell us what we were waiting for, why, and for how long. No longer will I believe that the structure of the car industry "forces" car dealers to be the way the are typically viewed. Ricky proves that even within the difficult business model most car dealers work under, one can still be a caring, customer focused human being who acts with integrity. The reason for my "4" rating" on overall experience had nothing to do with the salesperson, but with the final stage of the process with the business manager. He was also great personally--friendly, respectful, interested--but I didn't appreciate the way that phase of the process is structured--where huge quantities of complex and expensive options are presented, with financing rates tied to what options, if any, are chosen. This is NOT a criticism of the business manager, but of an industry-wide business model that puts pressure to consider and buy complex options right at the tail end of the process when what one really wants to do is get the keys and go! (Next time I'll know to research the price of options from other dealers and sources before going to closing.)I would absolutely recommend Ira Toyota to friends and colleagues--and hope that Ricky could go to work running customer service standards and training for the industry!

ywang

29 de dic. de 2009

Right from the beginning, Chris Okafor had been very friendly. And any question I had about the dealer and/or the car I was looking for, Chris was very quick in getting the answers that I need.Michael was also friendly and professional in his role. He did explain all the options that I could have.

rogerskjv

29 de dic. de 2009

OUTSTANDING!!! The overall climate of the dealership was friendly and the salespeople and managers seemed to genuinely like each other. I've been to other dealerships and they act like they're doing you a favor just talking to you. Ricky listened to me and responded to my needs like no other salesman I've ever worked with. No pressure, he behaved as though I was the only customer in the dealership. I came back several times before I made a decision and they were always pleasant and worked with me diligently in order to arrive at a deal that worked for all of us.I will definitely use this dealership and Ricky specifically the next time I'm in the market for a new car and will recommend him to all of my friends.

lizzrando

25 de dic. de 2009

Excellent experience at Ira with Ricky, recent purchase of 2010 camry. he was very good, explained every thing about my new car, this was my second car from Ira, I love it. Ricky is very professional and respectful. I think customer service is in his blood. he takes care very seriously and detail oriented. I am very happy. Good Luck Ira for a such great employee. Hope to see you soon for my daughter's car.

andrewpavia

24 de dic. de 2009

When I went looking to buy a car, the first person to approach me was Luis Hernadez. He made me feel very comfortable and was willing to work with me on the price of the car and the trade in of my cadillac. I was also very pleased with Louis Rylant he was also a great help. I have three daughters who drive and when the time is right I will go to Luis Hernandez. He made me feel like I was his friend. Andrew Pavia

jannabarb

24 de dic. de 2009

First I will say that I hate buying a new car and the whole negotiating process. Dealing with Gezehagne was a totally different experience. If you do your homework you will know where the pricing should be and right away I found I had to do very little to get there. I came into the dealership not knowing if I wanted the Camry or the Rav4. Gezehagne took me for a test drive of each and pointed out some important differences and I knew right away I wanted the Camry. Overall a very pleasant experience. Thanks Gezehagne.

Huynh1964

22 de dic. de 2009

My family bought four cars in a same day (three 2010 Camry and one 2010 Venza) from IRA TOYOTA of Danvers. Ricky Arora was a very nice salesman who helps us go though all the issue, answers and explained every things very detail. He showed us how to operate the new cars step by step. I would highly recommend anyone who searching for a new TOYOTA car in IRA at Danvers definitely asks for Ricky Arora. Thank you so much for your wonderful and respectful service "RICKY"

sihote

22 de dic. de 2009

Dealership worked until 9:30 PM and it was convenient for me visit them after work. Chris Okafor (my dealer) was friendly and make purchasing process easy and even funny. Negotiation process was overall good for my pocket (according edmunds.com). I could recommend this particular dealer to work with. Olex

Jhamilton1

22 de dic. de 2009

I had a wonderful experience buying my Toyota Corolla with the help of the Sales Manager Louis Rylant and Sales Professionsl Luis Hernandez. They worked with me every step trying to find the perfect car for me and then helped me get the payment I needed. They are incredibly fair and just good people. I would certainly buy from them again next time and I highly recommend them to anyone in the market for a car.

WilliamYaris

19 de dic. de 2009

I was greated by Ricy Arora when I walked into the dealership. I told him I wanted to test drive some cars and he said ok sir. However, two salesmen adjacent to him started to smirk and roll their eyes. Ricky wasn't pushy during the test drives. He was very accomodating and committed to customer service (smirking salesman take note: Ricky knows how to close the deal.)I went in for the 1.9% over 5yrs and got it without him trying to add other stuff like extended warranty etc. Straight forward that is true customer service. When I picked the car up it had a couple of scrathces/blemishes and it was late - detail shop closing. Ricky said "so sorry sir, please bring it back in a week or two at your convenience and I'll get you right in and they'll buff it out. "call me first and I will personally take care of it". I would be hesitant, but Ricky has my confidence. Ask for Ricky when you go to IRA.

Rosangela

18 de dic. de 2009

To Whom It May ConcernThis was the second time I went to buy a car by myself. I had 09 Camry brought from Ricky Arora. My previous experience in buying a new car was an excellent experience with him. As soon as I entered the showroom, I was greeted by him, a wonderful salesperson.He introduced himself to me Ricky as my guide to the world of Toyota at Ira.I wanted to trade my pickup and just looking for an economical sedan. He caught my eyes. Came immediately to greet me. Ricky was very patient and sensitive to my nervousness and described in detail the Toyota Camry model all options that I wanted to see if they were possible. This time all because of his phone call, made me think twice to come and take opportunity of low financing may be 0%. He is a man of his words. He did it. I never thought going to change my car in a year 2009 to 2010. He explained in detail why you have to buy 2010 Camry! I drive a lot I need a safe car. He saved my money toward new car.Ricky then showed me some colors and models, hp. of the Camry and I selected one for a test drive. After getting detailed instructions on all of the switches, signals, features etc, we hit the road, he was a calming influence and seemed to anticipate my questions and needs while managing a new car on the road.Back at the showroom, with coffee and snacks, Ricky confirmed my happiness quotient after the test drive, explained more details about the car and Toyotas great warranty program and Ira Toyotas excellent service program. I was definitely ready to ditch my Ford pickup and move on to the Toyota Camry. Ricky proceeded to verify Camry inventory that was available. Since I liked the car I test drove the choice was easy.Ricky and I were joined by my family members, while I tried to figure out what I wanted. Both had such great patience coupled with a sense of humor.As I decided on features, he made reasonable offers and went to get approval. However, as I looked through the options book on Rickys desk, I realized I should add more features. Unfortunately, this meant additional price approvals and negotiations.Through it all, Ricky was very friendly and sensitive to my needs and attentive to any stress was experiencing. We had coffee, he kept me company while I was waiting for the finance person.Finally the deal was closed. The car was mine. All features included for a very reasonable price.The service folks at Ira have already been scheduled by Ricky to fit my Car with the special features I wanted and I am all set. Also helped me to get my old remote starter transferred.Ricky has been following up for customer satisfaction and indeed, I am a satisfied customer. It was a pleasure to deal with such a friendly, non-aggressive yet effective sales agent who delivers a great product with a sweet personal style. I got exactly what I wanted for a fair price. He is true professional and charming personality.I recommend every one, When buy a Toyota at Ira ask for Ricky Arora.You will get the best service and a Great Deal. He is phenomenal. Rbinda

ktbum658

18 de dic. de 2009

My experience at Ira Toyota/Danvers was great. Gezehagn was very informative and nice. Since I was purchasing my very first car myself, I was very nervous but Gezehagn was very patient and understanding. Ira was very accommodating to my needs and requests. Thank you Gezehagn for a great first car buying experience.

eddivos2000

18 de dic. de 2009

I cannot say enough wonderful things about Ricky. We pulled up and he greeted us immediately out in the code (note: he was the only sales man that came out into the cold to greet us). I told him I was interested in looking at a Yaris. He invited us in, out of the freezing cold temps, got us hot chocolate while he found the car I wanted to look at. He pulled it up to the building, I got in, and I hated it (no offense to Yaris lovers). Ricky asked me what it was I was looking for and I simply told him I needed a really cheap second car immediately. I'm the type of owner who owns a car until it dies, and after 10 years, my car died. Ricky told me a little about Corollas, but he immediately picked up that it wasn't what I was looking for. Within fifteen minutes of arriving on the lot and hearing what I wanted, Ricky pointed to a Camry and said he had the perfect car for me. Of course, my thought was: this guy is crazy! I came here to just glance at a Yaris and he's going to try and put me into a Camry? I drove out with the Camry. Best decision ever! Ricky didn't just find me a car I wanted. He found me a better car at a far better price that I needed. Because Ira is so large and capable of many sales/discounts, Ricky was able to give me a car that exceeded all price expectations, even when compared to a Corolla or Yaris. Honestly, you just cannot beat that. Since I bought my car in record time, I didn't see much of the dealership, but I did get a quick tour. The Cafe and waiting area for the service department was nice. The service area seemed nice and the people were friendly. The finance department gentleman was fantastic (sorry I forgot his name). They had every possible model and color of Toyota imaginable and their online inventory was up-to-date and accurate. Most impressive was that they did not push additional features or try to up sell. Ricky found me what I wanted and that was that.I recommend to anyone, that if they need a variety of choices and the opportunity to find something in your price range, to go to Ira. Their selection is really amazing and their size does provide for more dealer specials. It's worth checking out. You never know what you might get! And if you don't want to deal with a stereo-typical salesperson (although I did not meet the other salespeople at IRA, I'm speaking of other dealerships) then I recommend see Ricky Arora. He will listen to what you want and send you home in it. Ricky does not sell to you, he helps you find what you need.

mpotvin

16 de dic. de 2009

My experience dealing with my salesperson was great. Gezehagn Allemu was a pleasure to deal with. He made my wheeling and dealing a challenge which was fun for me. I walked away satisfied with the deal that we made on my 2010 Camry. I will definitely reccomend Toyota of Danvers and my salesperson Gezehagne to anyone who asks me about which dealership they should go to when they are looking to buy a car.

dpope

15 de dic. de 2009

It was finally a pleasant car buying experience beginning to end.Ricky is a salesman that will absolutely ensure that his customers are satisfied!

cpotvin

15 de dic. de 2009

Gerehagne was a great salesperson to work with. He is very knowledgable about this business and about the Camry which we purchased. He has a great sense of humor and went out of his way to make us feel very comfortable. I definitely would recommend him to all my friends and family if and when they are looking for a car. Cheryl Potvin

bverb

14 de dic. de 2009

While visiting in MA we needed to replace a vehicle. My sister had worked with Ira of Danvers in '08 and highly recommended them. We looked on-line at both new and used. Called internet sales and the gentleman suggested looking at the '10 Camry with 0% interest for 5 years and gave us a price. Drove to Danvers and worked with Ricky. Very helpful. Since we lived out of state, we worked with David to get the paperwork done. Both were very helpful.

Rosangela

13 de dic. de 2009

I have a grated experience with Toyota, the service was graded. I am very happy with my Toyota camry. The employee makes me very comfortable and safety, they have very good talent and capacity to explain everything to meThank you very much for gave me lot of attention and be very patient with me.

RDoble

13 de dic. de 2009

Tom and Kastro were very good to deal with during negotiations on our second lease of a Corolla. Tom even delivered our car to our home when we could not make it in during a storm. Everything was taken care of by the folks at Ira including plates and great service during the delivery.

carlosmgoulart

12 de dic. de 2009

The salesman Gezehagne Alemun was very pleasant, friendly and helpful. He made the whole experience a pleasure and relaxed atmospher. He arranged for several vehicles to be available for the test drive and allowed us plenty of time on the road to make the decision on the best vehicle for us. I would highly recommend him and his dealership to anyone looking to purchase a new car.

rchkirkland

12 de dic. de 2009

Luis Hernandez was polite, knowledgable and hard working. Our sale was faster than we expected and we thought the price fair. To get to that price we negotiated with Luis and the General Manager and the discussion was comfortable and relaxed. The car will be ready the day after tomorrow, another plus.

henrideg

10 de dic. de 2009

This salesman was very polite. We had to change the ownership from a Corporation to a private owner. This created multiple telephone calls involving the salesman. He always answered promptly and efficiently. He explained the functions of the car in a detailed manner.

alpic

9 de dic. de 2009

We love Ricky. he was a great saleman. He was courteous, friendly and easy to get along with. I went with my son. He showed my son great respect. He made my son feel very comfortable. He ket ny son pick out the car he liked and did not push him in any way. My son really appreciated it.

nomar

8 de dic. de 2009

12/08/09 I purchased a 08 camry last weekend. I worked with Walter Vogel and he made it an easy,smooth, pain free process and I am a person who hates buying cars. He was very friendly and informative. He helped me with all my needs and I was in and out very quikly. I got a good deal and a great car. I would recomend anyone to shop here.

Mazzaglia

8 de dic. de 2009

On Sat. 12/05/09 I visited Ira Toyota of Danvers Ma. to lookat the 2010 Toyota Camry.I met one of the nicest salesman that I've ever met, his name was Gezehagne Alemu. He explained all the changes that there are in the new 4 cyninder, and took me for a test drive. I was so impressed with the performance, ride quality and quiteness that I purchased the car right then. I will send all my friends to Gezehagne Alemu at Ira Toyota of Danvers.

TammyQ

7 de dic. de 2009

This is the second time I have purchased a new car at this dealarship. The first car I purchased from this dealarship was declared a total loss in an accident so I returned to Ira Toyota to look into getting a new car. I was very pleased with the attentiveness of the staff and how helpful they were to me. Luis was a wonderful salesperson. He was extrememly friendly, patient, and knowledgeable. He followed up with me every step of the way to make sure I was comfortable making this purchase. I am very happy with the car that I bought and am confident that if I ever have a question or concern I will be taken care of. I would definately recommend this dealarship and Luis to anyone who is thinking about purchasing a Toyota.

dnicolai

7 de dic. de 2009

We have bought many vehicle from Gezehagne Alemu over the past ten yearsand He has always been a pleasure to deal with.He is the major reason thatWe maintain brand loyalty.We decided to stay with Toyota even though the recentrecall information had us worried.Gezehagne help to reassure us that Toyotaproducts are still of the highest quality.

andersci

6 de dic. de 2009

Ira Toyota is the best. They always do their very best to make the customer happy. This is my third lease with Ira Toyota and I have always had a wonderful experience with everyone at the dealership as well as top performance with the Toyota Corolla,I love this car!!! They are always very attentive and always make it possible to get you into the vehicle of your choice with your expectations being their number one priority. Thanks again for ANOTHER beautiful vehicle. Your dealership is highly recommended and I tell all my friends and family about my experience.

tpalizzolo

2 de dic. de 2009

I had a very good experience with IRA Toyota,the sales department was very friendly and helpful,they answered all my questions and were not pushy, the sales process went very smooth and they were very quick to get me in my new car,hopefully my service experiences will be as good as the sale of the car was. Thank You

BrokerKing

1 de dic. de 2009

We have dealt with quiet a few dealerships before, since we have purchased and leased several cars, yet every time we had to deal with a sales pitch, which was mainly intended for bringing us to their dealerships.Within almost 20 years we had only one good experience, which was with South Shore VW.This time I have called several dealerships, trying to purchase a car for my daughter.When I contacted Ira Toyota, we have been assigned a salesperson - Mr. Ricky Arora, who has communicated with us, and sent us a quote prepared by Dan Engelstein, one of Ira's managers.This was the second time we have arrived to a dealership, where the quoted prices were actually honored and no sales tricks have been pulled.The vehicle was delivered when promised, the salesperson was very professional, knowledgeable and accommodating, so was the finance manager.I am glad we chose this dealership for our purchase, and we are sure to refer all of our friends and family members to IRA Toyota.It was a great experience. Thank you ! Regards, Alex K. & Louise K.

CamryDriver

1 de dic. de 2009

Overall.... I found this to be an honest dealership. Surprising? I was surprised also. They are very aggressive with their sales tactics, but they are willing to work with you. I doubt they will give away the car, but they are willing to work with a customer to find middle ground. They will give you what is promised and nothing more and nothing less. They profit with sales volume, but lets understand that if someone is willing to purchase a car at sticker price who could turn that down? They can become busy at times as they are located on Rt 114 in Danvers. So budget a lot of time and relax!

dand617

30 de nov. de 2009

Hi. I bought a black camry se today from your dealership.I am so happy with my decision to come to the Toyota of Danvers. It was a great environment, and your employees were unbelievably helpful. Gezehagne Alemu is a great guy. Gezehagne Alemu knew his job and did it well. He helped me with things I didn't understand and was very patient with my father and I. I truly appreciate his help. Keith and Junior were also great guys and alot of help. Thanks agian, your facility is run right and beautiful. See you soon. Danny

brahimhadri

30 de nov. de 2009

IRA dealership and Tom in particular have been great; they have made the buying of a new vehicle an enjoyable experience. I would recommend this dealership to my associates in futur. I plan to maintain my new vehicle at this dealership.Brahim Hadri

gsmolinski

26 de nov. de 2009

Teri Scott was great, she didn't pressure me but was able to find exactly what I needed. She is also a great problem solver. The license plates had some paint on them which would have prevented the inspection to fail and the loss of a day in receiving the new truck. Teri went out to the lot and scraped off the paint with a dime and allowed me to receive the truck that day. Good work!The sales team and service worked together to get me into a Tacoma in less than a day.Scott Obrien from service and the service crew did a great job in inspecting my old tacoma for rust damage and prepping my new truck.It was the best buying experience that I have had with any dealership. I will highly recommend this dealership, sales and service to others.

christopher

25 de nov. de 2009

I bought a New car from Ira Toyota. Overall the experience was about average. The sales man Gezehagne Aleemu was absolutely rude, harsh and arrogant. After test drive when I came back alone I had some questions while driving but had no choice because he wasn't with me. I came back and asked him about the best price to buy with in 48 hours. Infect two vehicles, he gave me a dirty look and appeared to be annoyed. He didn't let me in or asked to sit down and talk about price. He is in wrong business. Would I recommend this place? Heard lots of good thing about Ira. Professional and courteous staff but he wasn't at all.Well, YES! Because right after I went to another dealer but came back to Ira.Frank Moshirfar sold car to me next day. He was quite positive and professional sales man. Even Louis Rylant was helpful in this process. It has been my experience that they all use the same tactics, that is just the nature of today's criminalized cut-throat business world.To be fair, they didn't haggle as much as some places I hate haggling, it's uncivilized behaviour, so for me it's not worth doing. Haggling belongs in middle Eastern bazaars where Semites argue over the price of dried fruit and Gezehagne belongs to there.My experience in the finance department was with MIke who was helpful. Good luck...

stavros

24 de nov. de 2009

Mr. Alemu was kind, courteous and professional in every sense of the word. I would highly recommend this dealership and Mr. Alemu. His straight and forward manner was instrumental in my decision to lease a new car with which I am thus far satisfied. My wife accompanied me on my visit to obtain an inspection sticker and Mr. Alemu went out of his way to insure that all of our needs were met. Because of the way we were treated I would not hesitate to highly recommend Ira Toyota and Mr. Alemu to my family, friends and associates.

tulip

24 de nov. de 2009

Great service! The customer service was very receptive to our needs and requests. The service was timely and efficient. We appreciated that our old car was traded in toward the new lease and the process was very easy to handle. We would come back to Ira Toyota again in future!

suraphel

24 de nov. de 2009

My Overall experience with IRA Toyota / Scion of Danvers is excellent. The Sales person MR. Alemu is knowlegable with his product knowledge and answered all my questions professionally. I recommend the dealership to a family and friend to do business.

kelts17

24 de nov. de 2009

I started using this dealership 10 years ago! I leased my first car in 99, and have been doing so ever since! I am a 100% satisfied customer and would recommend this dealership to anyone!! The last two times I have dealt with Ira, I have had the pleasure of working with Chris, who is an excellent represenative! It is nice to see familar faces from year to year! I guess it is a sign of a great company!!

george7777

23 de nov. de 2009

I just bought a new toyota at IRA in Danvers Ma. I delt with Louis Rylant and David Lynch and just wanted to say they were fantastic and I will see them again when I am ready to buy another Toyota from IRA. The buying experience that I had at IRA with the sales team was number #1

ritzasp

23 de nov. de 2009

A+ for Ricky Rajeev Arora and Junior PerezWe recently leased a Camry 2010 at Ira Motors Group of Danvers, MA . It was a very pleasant experience.In fact we were shopping for a certified pre-own when Ricky stepped in and took control over the whole situation with his skills, courtesy and professionalism. We were always reluctant to lease a car because of the mileage restrictions (We are road warriors). But after we talked to Ricky we had a deeper understanding of the car financing programs. Junior Perez on another side was very confident running the numbers and help us settle at a comfortable level. That was a wonderful teamwork.We were very pleased to lease the Camry, with very little money down and a very comfortable monthly payment. That was very different of what we had in our mind at first. And we are very happy about it. We definitely think Ricky is a great salesperson and a great asset for Era.If you are thinking about a new car or an used one, Ricky and Junior will certainly help you cut a nice deal. A+ for Ricky Rajeev Arora and Junior Perez.Claude and Ritza

malagrifa

21 de nov. de 2009

Went into the dealer after calling on the phone and talking to the internet sales department. The internet sales department was very friendly and nice. Came in with a possible trade-in (mazda 3 wagon) and buying a tacoma. The sales manager Louis Rylant is the best sales manager in the business. No pressure, very courteous and honest. I cant say enough good about Louis. The F&I manager was very good and efficient, no problem at all. The salesman Gezehagne was very condescending, and at times rude. We talked about the trade in, his comment was "its a mazda, you cant get anything for this car" implying that my 2009 mazda 3 wagon was a piece of crap. He said toyotas bring in good money but mazda dont. He is DEAD WRONG. I looked up NADA, kelly blue book, and edmunds and their is no difference in resale between the matrix and mazda 3 wagon. We left the dealership because there is no way I was going to accept the trade in value they gave me. I understand cars dont trade in with great numbers, but dont try to BS me. A month later I sold my car ($4300 dollars more than they offered for a trade) and went back to talk to Louis. Once again, he was great. He passed me on to Gezehagne. Talked to the F&I manager and she asked Gezehagne to fax the paperwork to my insurance company. I pre-called my insurance company to get the fax number and let them know they were going to fax the paperwork. 45 minutes later I was finally able to track down Gezehagne to ask about the paperwork. The insurance company never got it and I didnt want to wait and wait and wait. He assured me that the paperwork was sent. I asked to see the fax receipt. He brought it to me and quickly, rudely,and condescendenly told me "here, I sent it, what do you want me to do, its in the insurance companies hands, it takes time." Then he went off and came back to tell me that the line was busy that is why it wasnt sent. I guess he lied to me about faxing it the first time. I was able to wrestle the form out of his hand to look at it to find out that he was faxing it to area code 868 instead of 888. I brought it to his attention, he grabbed the form and went off to fax it to the right number. No sorry, no nothing. At this point almost 3 hours had past since I got to the dealer. Within 15 minutes, the insurance company faxed the form back to the dealer. Now comes the 1 1/2 hour wait to clean the car and get a sticker on it. Why they couldnt have been doing this before, I have no idea. He tried to tell me that I would have to come back tomorrow to get the sticker on the car. I told him not to wash it, just put a sticker on it, I didnt want to go back and wait another few hours for that. He rudely told me "If you dont want to come back, get the sticker somewhere else." I demanded to get the sticker on the car, and it happened (thank god). I spent 4 1/2 hours there to buy this car. That is a record in my 47 years of life buying a car. There was absolutely no efficiency at all. If you buy at this dealer, you better have at least half a day to give them, because nothing happens quick. I suggest, while the paperwork is being done, get the car in to get washed and stickered. I am sure with minimal coordination, things could be done quicker.

millwood1

21 de nov. de 2009

Gezehagne was very helpful and assisted us with deciding between our options. He made us feel welcomed at the dealership. We test drove a couple different cars and Gezehagne was very versed in the differences between the vehicles. We drove off the lot the same day with a certified pre-owned Avalon. It was difficult to understand the extended warrant plan and we did feel that we would have liked more time to understand the value of the "road hazard tire coverage" and the "car care service plan". This had nothing to do with the salesperson. The cost of the plans should be presented as a lump sum and not rolled into the monthly payment. However all of these plans can be canceled with full refunds up to sixty days from purchase. So if your not certain I think you should get them and then reevaluate.

Alisonmcg7

21 de nov. de 2009

All the ads on the radio say that Ira is a great place with great deals. Believe it! It is true! Luis treated me with nothing but hospitality and respect. All of the other people I dealt with were as equally courteous and pleasant. AND GREAT DEALS! Seriously, it's THE place to buy or even go back for service. There's a gorgeous room with comfy chairs, TVs, and even a cafe where you can wait on your vehicle.

calder

19 de nov. de 2009

At all times, Nelson Medrano was a perfect gentleman and did everything to make our experience a pleasant and rewarding one. While Toyota certainly was happy to make a sale, I never experienced undue pressure to purchase a vehicle from them. My experience with the finance manager was also a very positive one and once again, I was never pressured to purchase any additional finance/warranty options. The vehicle was delivered in excellent condition and all of the paperwork was completed in a very satisfactory fashion.

ntizuchi

18 de nov. de 2009

Chris Okafor helped me get my first car which was a 2009 Toyota Camry. The car was reliable just as he said it would be. I now drive a 2010 Toyota Camry and he also helped me get a lower monthly lease payment with no money out of my pocket. Mr. Okafor was EXTREMELY pleasant throughout the entire transaction and even stayed late to make sure I was able to drive away in my new vehicle because it would be very inconvenient for me to make another trip to the dealership. That day he had somewhere to be in another state but sacrificed his time to save me time and we all know that time is money. Thanks Mr. Chris Okafor and the Danvers Toyota dealership!!

fwolfen10

18 de nov. de 2009

This is my seventh car I've purchased from Ira in the past three years.Usually I deal only with Michael Garabedian,whom I trust and has always given me exempliary service..This time he introduced me to Gezehagne ,and his sales manager,Chris...My experience could not have been better. These gentlemen were prompt and all things were done as promised on time......I was in the buisiness for many years.I have seen the good and the bad...I strongly reccomend these gentlemen and (IRA) the dealership that they represent,for hosesty,integrity,promptness,and the best deals and service i've seen anywhere else!!!!!!!! Robert Finn

asabs

17 de nov. de 2009

Ira Toyota of Danvers - Samuel Mistiva was great. His manager Keith Henderson was great. No fooling around - just busines and we made a great deal with out any games. Thanks. I was very impressed and happy to do business. You are lucky to have Samuel. I will recommend Samuel to all my business associates and friends. I'm so happy to be in my Corolla and got rid of my 2002 Saab. The Saab was an awful car. I got stranded at least 19 times in 8 years. Ann S. Toyotal Corolla S 2101

bsc2412

17 de nov. de 2009

This was my first car-buying experience since a purchase of a Subaru in 2003 from Patrick Subaru, and this place is miles away from Patrick in service. First, it took us 15 minutes to figure out where the showroom was. The layout of the dealership is terrible. And don't even think about looking for a pre-owned after the sun goes down. The pre-owned lot is left in pitch darkness.We were at the dealership for close to three hours and looked at a total of 4 cars, test-driving one. Nearly every RAV 4 we were interested in was either out, couldn't be found, or was already sold, and we did a lot of sitting around while this was being determined. The two Mike's were really pushing leases, and couldn't (more like wouldn't) give us a straight answer regarding current financing rates and deals. Overall, the experience was frustrating at best. We'll be buying from Lynn if we decide on a RAV.

eraftery

17 de nov. de 2009

I was very pleased with my experience at Ira Toyota. Everyone was extremely helpful with answering any questions that I had and they also made me feel no pressure towards purchasing a new car right away. I would recommend both Lewis Rylant and Luis Hernandez. Both of them made my experience as easy as possible!

jdd

16 de nov. de 2009

Gezehagne is one of the best sales people I have had the opportunity to deal with. He is friendly, considerate, and has always given me the best deal possible. I have purchased 4 cars from him and recently purchased a 2009 Tacoma. I am extremely satisfied with Gezehagne. I have recommended him to many friends. You are lucky to have him as one of your salesman.

blw427

16 de nov. de 2009

This was the easiest, friendliest, all out best car buying experience I have ever had. Gezehagne was funny, helpful, and great. I think we got a car that matched our needs perfectly for a great price. Dave was also very friendly and he explained all of the financial options clearly. I could not have asked for more!

tomnewcar

16 de nov. de 2009

I normally hate the new car buying experience, but enjoyed my interaction with IRA Toyota in Danvers. We were torn between the Honda Oddyssey and the Sienna, but ultimately chose the Sienna due to the service we received. Samuel bent over backwards to ensure we were happy with our purchase and the sales managers worked with him to fully satisfy a pretty tough customer (me) and a tougher customer (my wife). Thanks Samuel for putting us into our new vehicle.

matt paine

13 de nov. de 2009

I was in the market for a new vehicle looking to trade my dodge magnum.Gezehagne alemu was great.I was not sure which vehicle I wanted to purchase.Gezehagne was very discriptive on all vehicles that i was interested in.He mad me feel very comfortable and put no pressure on me.I decided to go with a camry and could not be happier. thanks for the experience. Matt paine

ad744

12 de nov. de 2009

I contacted Ira Toyota with interest in ending my current lease and beginning a new one with a new vehicle. Martha Murray contacted me right away and I worked with her throughout the whole process. She was very helpful, informative, and pleasant. She went out of her way to make sure I had an amazing experience, which I did. She listened to my concerns and helped me to find a vehicle and price that was right for me. I would definitely recommend Martha and Ira Toyota to anyone interested.

dana57

12 de nov. de 2009

From my very first visit to Ira, I must tell you that I was pleasantly surprised to find a salesman so genuine & who was truly a pleasure to deal with. Nelson Medrano is his name. Nelson's persistence paid off. I am not an easy sale but Nelson's professionalism went a long way and he has earned my business. I am going to be a loyal customer to Ira. I expect my future visits to also be a real pleasurable and professional experience. Nelson followed through on every detail including calling me after the sale to see how things were going. I congratulate Nelson & the entire Ira team that worked to earn my business.

gwova723

11 de nov. de 2009

We brought my mother in to buy a small comfortable car. Our sales person Rich was extremely professional, courteous, patient, and professional. He listened to what we were looking for and only presented cars that would meet my mother's needs and budget. All numbers were presented directly in an easy to understand format. He made pruchasing a car pleasant and painless. We would recommend Ira Toyota to anyone looking for a quality pre-certified used Toyota.

maryn

11 de nov. de 2009

I had a wonderful experience at IRA Toyota in Danvers buying a new car. It was the first time I was buying a new car by myself as my husband, who is now deceased, used to buy all the cars. I was scared to go in as I had never been through this before. I had the best salesperson, Martha Murray, who walked me through everything step by step and made it a wonderful experience. She answered all my questions and took her time explaining everything to me. I felt very comfortable and happy with the whole experience buying a new car and she made it fun too. As a woman I was intimitated at first about going into the dealership but I am so glad I got Martha who really helped me and was so great to deal with. Thank you very much, Mary NoonanP.S. I LOVE my new RAV4!!!!!!

lassie812

11 de nov. de 2009

Chris called me on Monday night and we gotan appointment with him the next day. He had a couple of cars lined up before I got there as he knew what I was looking for.My overall experience with both Chris & Mike were great. Chris got me in the car I wanted right away. Mike processed our paperwork very quickly.

Cindy33

10 de nov. de 2009

This was my first new car and I have to say I came to the right place. Jim was personalble, caring, knowledgable and did not put any type of pressure on me to make a purchase. He was not the type of Salesman just out to make a sale he truly cared about my needs as a customer and wanted to make sure I got what I was looking for. He even made sure I got the best deal once I made my decision. I would recommend this dealership to anyone looking to buy a car as you won't be disappointed or pointed in the wrong direction. Go in and ask for Jim Bennett he is the best Salesman on the lot!

huskid

10 de nov. de 2009

Have you ever walked in to a store and said "im just going to have a look." Well that's just what i had in mind, until i walked in to the dealership and went from "just looking" to "i'll buy that" From a friendly salesman (the ethiopian guy i forgot his name) to a patient and very hard working finance manager (Khaled). My overall experience was fantastic, i am very proud to say that i purchased my 1st car from IRA Danvers. I definitely recommend this dealer to anyone who wants an easy and great experience!!THANK YOU,2010 LE corolla

ant

9 de nov. de 2009

Ethiopian Evangelical Church in Boston purchased a 2010 Toyota Corolla with the assistance of Mr. Gezahegn Alemu. This is the first time the Church has purchased a vehicle and we were very refreshed by the professional customer service assistance that we have receieved. The Agent went out of his way to be curtious and he expressed his depth of knowledge about cars as he explained the techincal details of the vehicle we were about to purchase. That made us feel very confortable about the vehicle that we purchased. We also got a wonderful price for the vehicle. Over all, we had a wonderful experience with the dealership and we highly recommand it for customres.

Sylwiacc

7 de nov. de 2009

Mike was great. Even though I didn't plan on buying that day, he found me a day that made me feel ready and happy with my decision. The manager was great as well, very straight forward. We also got great advice on purchasing additional protection options for the leased vehicle. (insert the name of very friendly,bolnd girl) explained everything to us and shared very professional opinion.

GKBARCH

4 de nov. de 2009

ON 10-31 I LEASED MY THIRD CAR FROM IRA. I NEVER "BOUGHT-LEASED" 3 CARS FROM A DEALER BEFORE. FROM THE 1st ONE THREE YRS AGO TO THIS ONE, THEY WERE ALL PROFESSIONAL AND COURTEOUS. THEY GIVE AUTO DEALERS A GOOD NAME; NOT SO OTHER DEALERS IN MY 40 YRS BUYING NEW CARS. WE HAD THE USUAL BACK & FORTH BUT ONCE WE WERE IN AGREEMENT, IT WAS ONLY A MATTER OF WAITING TO PICK UP THE CAR AND I DID THAT IN ONLY A FEW HRS. THEY KNEW I WAS A THREE-PETE CUSTOMER AND THEY WANTED ME TO BUY AGAIN. I WAS A FAITHFUL NISSAN BUYER (7 BOUGHT IN MY FAMILY OVER MANY YRS) AND A SALESMAN WHO WOULD NOT LET ME LEAVE A SHOWROOM AFTER I TOLD HIM I HAD TO LEAVE, MADE ME DECIDE TO TRY IRA TOYOTA. I HAD NO INTENTION TO BUY THAT FIRST TIME BUT THEY WERE VERY GOOD IN THE NEGOTIATION PROCESS AND WHEN IT CAME TIME TO BUY THE SECOND ONE, IT WAS ONLY A MATTER OF WHICH COLOR AND WAS IT AVAILABLE. THE THIRD (THIS MOST RECENT CAR) IT WAS ONLY A MATTER OF DETAILS AND PICKING OUT A CAR IN INVENTORY. THEY WERE GREAT, AND THE SALEMAN, DAVE LYNCH, WAS TERRIFIC. I WOULD CERTAINLY RECOMMEND THIS DEALERSHIP TO MY FRIENDS, AND DAVE SPECIFICALLY. I ACTUALLY LOOK FORWARD TO COMING BACK IN A PROPER TIME AND UPGRADING BECAUSE THE EXPERIENCE IS NOT LIKE GOING TO THE DENTIST. IT WAS ACTUALLY PLEASANT.

mwherrick

1 de nov. de 2009

We drove over to Ira after having visited a Honda dealer earlier. I have purchased three cars from Ira, so obviously came away from those experiences happy to go back there again. We were first greeted by Mr. Hernandez at the front door and he was immediately helpful and friendly. He took us to meet Mr. Rylant, whose name we had from an internet inquiry. We expressed to Mr. Hernandez what we were looking for in a car and within minutes were looking over a Rav4 as he explained the various features and we then took it for a test drive. Mr. Hernandez was comprehensive in explaining various specs and features of the car and answered all of our questions. As many consumers are these days, I was fully aware of approximate pricing on the car after doing online research and so was looking for a good price. The price negotiation took about 5 minutes total. No messing around, just a quick exchange, consideration of our trade, and we were done. My wife and I drove the car home within a couple of hours. We had not expected to necessarily purchase at that moment, but the car and the deal were "right" so we made the purchase. No buyer's remorse whatsoever. Based on this experience and others I've had with Ira, I recommend the Ira dealership and particularly Mr. Hernandez and Mr. Rylant without hesitation!

carenccd

1 de nov. de 2009

The sales person I delt with was great, however the person in the business office was not so great. He became irritated very easy when I told him I wasn't interested in certain offers. When I was taken into the business office he told me he wasn't ready for me and asked me to leave for about 10 minutes. He kept leaving the office while I waited for him to come back to do paperwork. Very distracted. I chose the car I liked instantly and decided to buy it but it took 3 hours to get everything done, too long. This is my 3rd new car that I have bought from you and I will continue to buy cars there and recommend you to my peers but if I have to deal with that same business man I will request someone else.

Wellsatisfied

30 de oct. de 2009

Mark was by far the best car salesman I ever ran into. He was attentive, respectful, and pleasant to deal with. He made sure to take the time to listen to my needs, and explained what he was doing and why he was doing it. Yes he did ask me questions, but I found his inquiries to be direct and to the point, which was to help me with my purchase. I never felt pressured, or any sleaze factor while dealing with him. He took care of all my needs and I got a great car at a great price. I would rcommend him to anyone looking to buy a used car. He was exceptional to deal with and I found this to be by far the best used car purchase I have ever made.

richbres

22 de oct. de 2009

My experience with everyone at every level at Ira Toyota of Danvers was extraordinary. My wife told me what kind of vehicle she wanted and I started doing my homework and contacted Ira. I worked with the General Sales Manager, Chris Aliberti, Jim Bennett the salesman and David Tanger the Finance Manager. From start to finish they were all professional, knowledgeable, and straight forward - my wife and I were not rushed or pressured in any way from negotiations through delivery. Chris worked very hard to locate the exact vehicle in the color my wife wanted with the options she liked most. It only took a matter of a few days to locate and get the car, and from then on, the salesman Jim went out of his way to get the vehicle ready for me the next day by 2:00PM. The car looked great and I would use my experience with Chris, Jim and David, as well as the entire staff at Ira Toyota, to recommend them to anyone looking to buy a new or used car. They were truly great to do business with, my wife absolutely loves her new 2010 RAV4, and we wouldnt hesitate for a second to buy another car from Ira. Ira earned my business and the people we worked with absolutely earned this review. Simply stated, it was a totally professional, hassle free, buying experience. Thank you Chris, Jim and David. From the time we walked into the showroom, you took what can sometimes be an unpleasant and overwhelming experience and made it truly enjoyable and definitely worth the trip! I can see why their slogan is Call Me you get a great vehicle, a great deal and have a great experience! Ira Toyota will definitely be our first and only stop for all our cars in the future.

Heatherrenee

21 de oct. de 2009

Great service, highly recommended. I couldn't have had a better experience thanks to Martha. Great service, highly recommended. I couldn't have had a better experience thanks to Martha. Great service, highly recommended. I couldn't have had a better experience thanks to Martha.

Mae4545

17 de oct. de 2009

We are very pleased with the overall experience that we had with Ira Toyota of Danvers. We were treated politely and never felt as if we were being pressured into a sale. There were a few minor glitches, which were taken care of efficiently. Mike Capizzi is a gentleman and he was a pleasure to work with as was the sales manager Steve Amaral. Steve was very helpful with the pricing and following up with us. Shawna Behen was the reason we traveled almost an hour to see the vehicle we ended up buying. She is an internet specialist. Shawna answered many questions that we had (via email) and made us feel that we would be treated fairly if we ventured to Danvers.We love our 2007 Highlander Hybrid and we would recommend Ira Toyota of Danvers to anyone we know. Thanks so much to all that made buying a used car a positive experience!

wnorowskik

1 de oct. de 2009

Mr. Arora did a great job of everything involved with our Lease of a 2010 Prius. He explained all of the features in detail especially the ones that were new to us like the Onstar System, mapping, keyless entry, solar panel heating and cooling and many others. Ricky handled this sale in an excellent manner.Del & MaryLou Wnorowski

kfreeman

22 de sep. de 2009

We were looking to lease a new Camry. We saw an add on TV that attracted us and we decided to check out the lease options. The customer service seemed ok when we were there. We were rushed to make a decision by the sales person who said that we were getting a great deal that wouldn't last. We left thinking we got a good deal on a car we liked. The VERY NEXT day we saw an add on TV for the same exact car listed for $20.00 less per month. We called the dealership before we went to pick up our car to question this deal and they said they "would see what they could do". Upon arrival to pick up the new car they REFUSED to honor the new deal with the decreased price. The deal was for the exact same car but they refused to honor the new deal. We understand that the price we received was the price on the day we agreed to lease the car but this is poor customer service and would have been honored by many other retailers throughout the country. Overall this has left us with a feeling that we have been cheated. They obviously knew the price would drop the next day. We will return this car at the end of the lease and will never work with this dealership or the sales person again.

tmsmith123

17 de sep. de 2009

We did a lot of research ahead of time about dealerships when we set out to buy our new car. We narrowed it down to the best two dealerships in the area, and when we approached the first (IRA Toyota of Danvers), we knew exactly who to ask for: Ricky Arora. Ricky was so helpful when I first walked into the dealership on a Thursday evening to consider the 2009 Toyota Highlander. He showed me the model, carefully pointing out all of the details and features of the car. The negotiation process was pretty straightforward and the price was fair, so I did the purchase that very evening, obtaining a better financing rate from the dealer than I was able to obtain from external financing. Ricky guided me the whole way of the process, and took care of the new plates and registration. He even came in for us on a Sunday morning to personally turn over the keys to the car and had the car all gased up and ready to go. Overall, Ricky made our first new car buying experience a pleasure since ALL of the little details were taken care of by him. I highly recommend this dealership and Ricky Arora in Sales.

ilovecamry

1 de sep. de 2009

We'd like to thanks Chris and Kastro for another wonderful day at Ira Toyota. We met you the first time last November and you were great. We came back because we knew you would do everything to make us happy. You knew what we wanted and made every effort to close the deal in a short time. We love you and will definitely come back to see you in the future. We are recommending our family and friends to come to Ira Toyota for their car purchases.Once again, THANK YOU

steveschulte34

24 de ago. de 2009

Um they wouldn't even run through numbers hypothetically without running a credit check. I hadn't even test drove a car and they pressured me to put money down to hold a car that wasn't even on the lot. Are we in marrakesh haggling for pirated DVDs? What is this? I never FELT such pressure. If you want the experience of going to a shady used car lot, this place will be your Disney Land.

elliotgerberg

22 de ago. de 2009

In my car purchasing experience of over 30 years of buying many, many different models of cars (i.e. Ford Cars, GM Cars, Honda Cars, Volvo Cars, SAAB Cars etc.) I have NEVER had such a GREAT experience as I did last week purchasing a new 2010 Toyota Camry from Mr. Ricky Arora at Ira Toyota, Danvers. I could not believe the level of customer service I experienced.I could not believe the open, honest and supportive interaction I experienced.I could not believe the price...really... before going to Ira Toyota I had checked with a LOT of other dealers. I mean a lot....No other dealer, and I mean NO other dealer would match Ira's price. No one! Now, not only did Mr Arora work as efficiently as I could imagine, but he made sure that every request we made of him was worked ASAP. No waiting, no run-around. Just honest, fair and excellent service. I could not believe it was happening in a car dealership! (sorry, but so many experiences with car sales guys have been full of "let me check with my manager" kinds of interactions....many dealers are con artists, but NOT Ira Toyota and NOT Ricky Arora!)I have no hesitation in stating that Ricky Arora is the best sales man I have ever dealt with at any car dealer. Period! Now, I have found that purchasing a vehicle is an emotional experience. I mean vehicles (i.e. Cars, SUVs, Trucks) are expensive. We spend a lot of time in our vehicles. Many of us "feel the car projects an image for us"....etc. So selecting and closing a deal with a dealer is not easy. In this case, Mr Arora made this process very, very nice.I have to say that Ira Toyota's business approach and Ricky Arora's styleclearly created the best car buying experience I have ever seen. Within less than 24 hours from first visiting Ira Toyota and Ricky Arora, we were driving away with a brand new, cleaned and fully prepped car. Amazing!I have heard that Ira Toyota, Danvers site is the third largest Toyota Dealer in the whole United States of America. Well, I am not surprised by that statistic. I mean you don't sell so many cars without knowing how to set great prices and deliver excellent customer service. Obviously a lot of people agree with me since Ira Toyota sells so many cars. I wish I had known about them years ago.And you know the stories about car salesman. Many such car salesman just want you to buy a more expensive car than you need and then let the sales person move on to the next client. They sometimes push you into cars you don't want or need. NOTHING like that occured with Ricky Arora and Ira Toyota. In fact in the past week since I purchased the car, I have had four phone calls from Toyota just to "check" on my satisfaction with my new Camry and the sales experience. Even Mr. Arora himself called me to confirm that all was still great.Finally, I have to mention one example of Ira's customer service and Mr Arora's style in particular. This example demonstrates how much Mr. Ricky Arora's approach to selling cars involved "doing whatever it takes to keep the customer satisfied". At the last minute, upon receiving the car delivery, my son who will be the primary driver of this car was upset that our front license plate (required by Mass law) was only held on by two bolts. Well, my salesman Ricky Arora himself ran quickly back into the dealership, came back out with a hand drill and immediately added the two requested additional bolts to our front license plate. No service technicianhad to be scheduled, no service manager had to be consulted, none of that.We were just "taken care of" immediately by our salesman Mr Arora.I cannot recommend to you enough Mr Arora. If you are looking for a car, you should call him at his direct office phone here (978-739-3745). You will be amazed at the price, the service and quality of these cars (Toyotas are legendary automobiles.)I trust that Mr Arora will deliver the best experience you have had in buying a car.With Toyotas reliability, gas-mileage and style being tops you cannot lose. Great car, great dealer and great sales guy. Go for it!Good luck to you all.

zenkidu

11 de ago. de 2009

My car died, so my wife and I went out to look at various makes and models to decide what would be the best new car for me to buy. Toyota was originally on the top of my list, I wanted to take a look at a Tacoma and the Scion xB and xD. When we got there, first it wasn't at all clear where to park. Then we looked around, there were a few new Camrys and Matrixes around, but we couldn't see any trucks or Scions. We walked up to the showroom and saw what looked like a new Scion, but when we checked it out there was no sticker on it. We went into the showroom -- the place was utter bedlam. We took a look at the cars in the showroom, but no one approached us, and we left. As we drove toward the showroom from the parking lot, we noticed 3 salesmen hanging around between cars to the side of the building. Guess they don't need the money that badly. Crossed Toyota right off my list. Even if I decided to go with a Toyota, I would never, ever, ever consider buying it from Ira Toyota of Danvers. It is incomprehensible to me that they have such a high rating on this site. BTW, both the Honda and Nissan dealerships we went to the same day were clean, organized, and the staff was helpful without being pushy.

stremain

27 de jul. de 2009

Teri made everything so easy and helped me get over my nervousness on spending my savings on a brand new car!!! There was no pressure, just advice and help. It was a big decision for me to make, but the right one.All the staff were friendly and polite.Teri was exceptional.10 stars from me!!Sandra Tremain

NancyButtons

21 de jul. de 2009

I have never owned a Toyota. I had previously leased and was in the market to buy new. After months of research, I decided on the RAV4. I wanted to buy close to home. I'd heard many good things about IRA. Both myself and my husband dealt with Frank.

john capra

20 de jul. de 2009

The experience Rickie Aurora provided in purchasing my new Toyota Corolla was very thorough and I was put at ease. He is a very sincere person and it shows through when he deals with the customer. Rick's honesty is his best quality and it was the reason why I bought the car that day. The night I picked up my car it was his day off, however, he came in to make sure that everything was alright with me and my new purchase. As far as I'm concerned, he went above and beyond his job title and should be accommodated for this. The experience I had was the best one I've ever had buying a car. I would not hesitate to recommend this dealership to my family and friends.

wmagee

9 de jul. de 2009

In all of the years that I have been purchasing automobiles your salesman, Ricky Arora made this my best car buying experience ever. He is definitely a people person! He will help you out in any way he can without being pushy. He is absolutely a plus for Motor World and Toyota. I spoke to some one over the phone about used highlander and came home in new Camry. I had been to other car dealers and what a pleasure it was to deal with Ricky compared to the others.His experience in the automobile world makes him very well suited for his job. He does anything to get going and get ahead of the curve. In simple terms he is a very hard working, knowledgeable, pleasant, and also a very nice guy.This is my families 4th car. One Lexus, two Nissan and Ist Toyota. We always feel taken care of. I am a very hard sell and was thoroughly impressed with the entire experience.!It's not easy going in to make a large purchase. Ricky was an exceptional salesman! He really listened to my needs and answered questions before he was even asked. To make that kind of connection with a customer is a skill you can't teach. He's awesome! Castro The Manager, who introduced him (Ricky) Thanks to him. Also another Manager Ahmad was great who came to say thanks. Melissa was great too. I can't say enough about the entire experience and I look forward to purchasing my wifes next vehicle from Ricky at Ira! Best Regards to all.

sandmanz66

3 de jul. de 2009

I just bought a 2009 Toyota Yaris at Ira/Danvers from salesperson Teri Scott. I could not be more happy with the experience I had there today. From the moment my wife and I walked into the showroom until the time we left we were treated with respect, dignity and a lotta fun and talking with Teri. We never had a question about what was going on during any point of the deal as we were kept very well informed by her every step of the way. As busy as the showroom was today we never felt we were being rushed or put on the back burner. The price of the car was exactly what we were told it would be and the dealership was very accomodating in helping us out of a negative equity situation. Thanks to Teri Scott you have a customer for life :)

shnelson

3 de jul. de 2009

Luis was extremely nice and thoughtful throughout the whole process. He helped me try and find the best purchase for me. He made the buying process fun by singing to us in the car. When i got nervous he was there to help me thought it. I would highly recommend someone to go to him for a new car. Thanks!!!!!!!

djh111

30 de jun. de 2009

This is the third time in six years I have made a purchase or lease with Ira Toyota of Danvers, MA. The first time, late fall of 2003, My wife and I had our minds set on an SUV and had made trips to several other area dealers. We ended up in Ira, test drove an 03 Avalon and bought it. Since that day we have been treated with kindness, respect and professionalism. Our lease this year of a Rav4 was by far the best. We weren't in the best of financial states and our current lease was about to expire. Between Martha, the sales person and Dave, the sales manager, My wife and I were taken care of better than we had dreamed. Not only will I recommend Ira to any one who will listen to me, I will continue to make all of my vehicle purchases with Ira in perpetuity.

lizz

28 de jun. de 2009

1. They have the car that I like and I am happy with the purchase!!!2. Great to work with. Professional attitude in dealing with customers.3. Cordeal and very very friendly. Not pushy or tricky.4. Timely and efficient.5. Informative and quick.6. Good price.7. Trustworthy.8. Helpful and flexible.9. Hospitable.10. Comfortable and fun to deal with Ricky Arora .I am very pleased with Toyota Camry 2010 that I have just purchased from Ira Toyota. They did not push any car on me and in fact, Ricky Arora helped me find something that would best suite me. He kept in mind both my budget as well knowing my needs and expectation for a new car. I thought I wouldn't be able to afford a new car because I was up side down on my trade and was looking for a 08 or 09 used car with very low millage but he suggested why you should buy a New Car? I got a better car, Even after purchasing the car, everyone there is willing to continue to answer questions and assist me. I was able to finance the car through their finance department and finance person was very helpful as he helped me get a monthly payment to the rate I needed to be able to make the purchase. They are not nice and helpful to get you to buy their car, but they still provide the same attention afterwards to make sure you are satisfied with your purchase. You never know your options until you go in to the dealership and listen to what they have to say. If anything, go ahead and contact them and you can start emailing back and forth to get initial answers answered. By the time you make it in they will be ready to make appropriate recommendations to you.Had a great pleasurable experience with Ricky Arora(Salesman). The Most talented, knowledgeble and professional person. He knows what he is doing. Even I went back to get my registration, inspection sticker and protection coating on my car he was waiting for me to help. I am very pleased with his service such a nice person.I RECOMMEND TO ALL CAR BUYERS THIS SALES PERSON RICKY ARORA AND THE DEALERSHIP.

rosebud22

19 de jun. de 2009

The place is a dump and the service is the worst I have ever seen...I spent 20 minutes in the parking lot..Once a salesman finally approached me, his phone rang and decided his plans for later that night needed to be made on that call instead of tending to his customers..The manager Jaho or something like that said I'll look into into it after I complained about the service and then asked me if there was anything else he can do...are u S*&^^%$G me?......Yeh there is something else you can do...learn how to treat your customer right and have your salesmen do the same...BTW I ended up going to Woburn Toyota and got my 4 Runner for 800 less (same exact everything) than what Ira was advertising..so I guess crappy customer service does have it's good points...Ellen BabanoWakefield, MA

filaburst

18 de jun. de 2009

My husband and I had a great experience at Ira Toyota because of Ricky. He was very professional, friendly, and personable. He was nice enough to even deliver the car to us since we could not go there to pick it up. Melissa was very thorough in finding us a good finance package and was very accomodating. I look forward to bringing our new highlander for servicing in the future.

chell0035

15 de jun. de 2009

I just want to state that our experience at Ira was fantastic. Our sales professional, Chris Okafor really helped us find that perfect car that we wanted. I bought a used car from Ira 3 years ago, and convinced my boyfriend to buy his new car there also. We could not have done it with out Chris's expertise and professionalism. The car we really wanted was not even on the lot yet and he made it happen for us, and found us the car (Corolla S). I will be sending anyone who asks about a dealership to Ira and to ask for Chris Okafor. I again just want to thank him for helping us find that car we truly wanted that fits into our budget.Thanks againMichelle and Michael

elaina

7 de jun. de 2009

I just wanted to share my wonderful happy experience with others. I came to Toyota with my parents, looking to purchase a small car and found myself being waited on hand and foot by this dealer. They really exceeded my expectations and went above and beyond. I wasn't sure what I truly wanted when I walked in but Ricky Arora really helped me anaylize and figure out what my needs were. Ricky treated me as a sister and made me feel so warm and welcome. I felt as if I got A++ service and a wonderful deal on my new car. Ricky helped me realize that I needed to purchase a vehicle that I need, not want. We all want everything but he helped me see what I would actually get the most use out of as well s savings. This car fits me to a T! After I brought my Car home, not only was I getting comments about how wonderful it was, but how it truly fit my personality. I can honestly say Ricky really read me well and knew who I was after only speaking with me for 1 day. I just wanted to test drive. Actual car and color I wanted was not in there. He gave me an assurance and got car in 4 days.I was very happy o see my car. I love it. He truly was a wonderful salesman, (even my parents love him) and he really made me feel comfortable and confident in the overall sale. He even sent me an email after. That's respect. Thanks for a wonderful transaction and a wonderful experience Ricky, I feel like I now have a brother in the business. I will be refering Ricky along with Ira Toyota in Danvers to all of my friends and family.

shauna

6 de jun. de 2009

i recommend this dealer ship to anyone looking to buy, or lease a car. The people are great and get the best deals for you! They find a car that fits you right. When i leased my car from Teri Scott, i was very pleased with the service, she showed me a lot about the car, and offered me a great deal. She was also extremly friendly! She is an excellent Sales person. An i am very happy with the service.!!thanks again Teri!

windwardinv

4 de jun. de 2009

My recent purchase of two 2010 Camrys for my daughter and son from IRA was a very positive experience. From my initial contact with Christopher Okafor through the sales, purchase and registration processes, I was always treated in the most professional manner. Any questions I had were always addressed in a very responsive and satisfactory way. I had been a long standing customer of IRA going back to 1990 when I purchased one of the first Toyota Lexus 400 vehicles. I serviced that car at IRA for every check-up, and as a result, it lasted for over 15 years (270K miles). My parents are both customers of IRA, and I have instructed my daughter and son to make sure they take their new cars into IRA for every servicing.I highly recommend IRA for both purchasing a Toyota as well as for servicing Toyotas.

jtw2482

1 de jun. de 2009

Thanks to Ricky Arora and Luis Hernandez, I really beleave that this was the best time in my life at buying a new car. Ricky was professional, patient and helpful. I will diffenently return to IRA's in Danvers for my wife new car. When Ricky said the time and date the Avalon would be ready, it was. I enjoyed working with Ricky and Luis. They are two excellent access for IRA.

maryslady

31 de may. de 2009

I just bought a new Camary (previously own Carolla and Rav-4) from Ira Toyota of Danvers, and the experience was amazingly POSITIVE in every way! Frankly, I'm stunned by the huge emphasis on customer service because it's so foreign to me to get this level of care from a car dealer! (I've bought 3 new cars during my driving life, and the level of care that I received from Ira Toyota of Danvers is in a class by itself!) Because, the sales person "Ricky Arora" negotiate to get to a "win-win" with the customer, so it's not customer care at any price. In addition, the auto prep and service support has been awesome! This dealer is DEFINITELY worth checking out if a Toyota is a consideration (and if it's not, it should be because it's such an exceptional automobile)! His personality is awesome to attract the customers, very polite, friendly and knowledgeble. I went before just to enquire about the vehicle and price. He was very helpful to provide all the information I needed. I called him to set up an appointment with him. Seem to me he is a busiest sales person ever I have seen. He needs rollar skate, moves very fast, he is quick and very energetic.I wasn't surprise his ability and movement when I drove my new car same day. I recommend to all Toyota buyers about him and Ira Toyota of Danvers. "Ask for him when you think about Toyota".I love my New Toyota Car. One Happy Toyota Buyer.

yma88

26 de may. de 2009

It is a great experience of purchasing. Most negotiation was done on internet, this helped cut down time and stress. We got the car we like. Thanks for Teris hard work. We would like to come back and buy another car in the future.Thanks again,A customer of Ira Toyota

gardner

21 de may. de 2009

Excellent experience!!!! A great Toyota dealership!!! Ricky was very knowledgible of the vehicle was able to answer all my questions. I highly recommend this great dealrship to any one who is in market to buy Toyota. Toyota is a great product and Ira has great staff like Ricky Arora. Highly pleased and greatly satisfied.

dcasallas

19 de may. de 2009

I am writing on behalf of my mother who had such a great experience at Ira Toyota of Danvers. I was recommend by my husband's friend who had past experience buying his truck from Ricky. We had an excellent experience at Ira Toyota. From my initial conversation with Ricky Arora to closing the deal with Junior; we were impressed with the professionalism and friendliness of everyone whom we met.Ricky was a joy to work with. He was knowledgeable, respectful and was able to help us leave with the vehicle my mother wanted. Ricky was willing to spend the time to make sure that we are happy with the option package and color of new vehicle. At no time did I feel pressured. He paid attention to my kids also by offering some juice to them. Thats a courtesy!Melissa explained the warrenty choices in a straight forward way and, again, we did not feel pressured. I had been dreading this part of the transaction but instead found it interesting and reassuring to be able to purchase additional coverage at a reasonable price. Entire sales process team was great. Enjoyed doing business at Ira with Ricky and all.

dianecasas

18 de may. de 2009

I went to Ira Toyota at Danvers store, after finding some vehicles on their website we wanted to see in person. Upon arrival we were greeted by Keith Handerson. He introduced Ricky Arora, who offered to answer any questions and help in any way possible. He was not overbearing or pushy and explained the dealerships sales philosphy in detail. We test drove at least three different vehicles and consumed at least 4 hours of Ricky's time. He was positive, patient, knowledgeable, always with a great attitude and a smile on his face even though I was jumping around looking at quite a few vehicles. After finally deciding to pursue purchasing a 2009 Scion XD, which fits in my need and budget. My purchasing experience was painless and Ricky made it a great experience. The dealership was immaculate and the service area was the same. I would recommend anyone searching for a Toyota product to visit Keith Handerson and definitely ask for Ricky Arora!

sue tarr

18 de may. de 2009

Rich was very personable and friendly. He listened to our needs and helped us find the right car for us, and we negotiated a great price too! Usually dealing with car sales people ranks right up there with visiting a dentist for us, however, Rich was not pushy or annoying like most sales people. He actually made purchasing a car an enjoyable experience. Rich is deffinately the salesman that I reccomend at IRA.

traceytp

5 de may. de 2009

My mother and I were in the market for a new car after a very bad experience with Atlantic Toyota at lynnway, Woburn and Jaffarian Toyota. This time we did our research and went to a top rated dealership. Even though we needed a car, I was a little hesitant because of our bad experience in the past. I dislike car salesman/mechanics because I feel they take advantage of people.We went to Ira Toyota of Danvers on a very cold and windy morning. To my surprise the car lot was filled with prospective buyers. We walked around for a moment and then were greeted by Ricky Aurora. He wasn't pushy at all and understood we wanted to look around on our own first. We looked around and decided to go to Honda dealership at on the same road. We went to all the other dealerships and didn't spend more than 10 minutes at each one. The other dealerships had no one there and multiple sales people following us around.We decided to go back to Ira Toyota of Danvers.I loved a 2009 Toyota Corolla Le & "S" on the lot and asked "Ricky" to let us test drive the vehicle. He was the calmest, most knowledgable salesman I ever spoke to. I tested his knowledge during the entire test drive. He never hesitated or gave a runaround answer. We decided to purchase the car after the test drive. The dealership itself has a play center for children, a mini food market, and coffee station. We were there during lunch time and Ricky offered us lunch!!! We got a great deal and they gave us a very fair price for the trade in vehicle.I will never do business with another dealership. My sister is in the market for a car and we will be bringing her to Ira Toyota of Danvers to Ricky.

taxmanblues

5 de may. de 2009

My salesman was absolutely awesome. The whole experience right through the financing paperwork was extremely pleasant. I was promised the car on a certain day and time and it was ready when promised. The negotiation process on the price was absolutely stress free and everyone involved was very friendly and knowledgeable. I would not hesitate to buy another Toyota from this dealership or this salesman.

hkent13

3 de may. de 2009

I am a big fan of Toyotas in general and am in the market for a used car so I thought I would check out Ira Toyota of Danvers. My fiance and I asked if they had any older models on the lot and they found a 99 Camry for us to try. However, because they claimed they did not have plates ready for it, we could only test drive it in the parking lot--not the open road. We took it for a quick drive and things seemed ok but it was hard to tell without taking it out on the highway. We were lukewarm about the car and didn't want to make any sort of commitment. But Gary and Mr. Amaral both pressured us very aggressively to put a deposit on the car, claiming that once they had it cleaned up it would "fly off the lot" and if we didn't put a deposit down we would lose the car. It was hard for us to know the true value of the car as we had not had the opportunity to research the value or really drive the car. We ended up letting ourselves be talked into putting a deposit for $500 on the car and agreeing that we would pay $8000 if we decided to buy once they had cleaned it up. That meant if we decided to buy we were locked into that price. We left feeling like we had been pressured into making a decision we were totally uncomfortable with. Upon researching the KBB value of the car and talking with several people we learned they were asking about $1500 more than they should have for that vehicle. We were luckily able to get our deposit back but because of the negative experience, the high level of pressure, and the dishonesty they displayed with the pricing of this vehicle, I would not recommend this particular Toyota dealership to anyone.

dlt500

1 de may. de 2009

Alex, the Sales Consultant has an unusual skill. He listens.He was clear, concise and stuck to what I was looking for in the car and got the price I was looking for.I told him that I would pick the car up at noon time. When I wasn't there, he called me and asked me where was I. Talk about staying on top of things, I didn't have to ask any questios about how was the insurance, i.e. how was the insurance going to be transferred to the new car, the inspection and the sticker. He said everything would be taken care of, and it was.FYI: I went to two other dealers for a price on the car. IRA Toyata beat the price along with three options that were not on the other cars at the other dealerships.What does that tell you. IRA Toyota has access to base price with better options for a better price.Dave in Finance worked very hard to find the best interest rate for financing the car.Overall, I was impressed with the team at IRA Toyota. I got the car I wanted at the price I was looking for and a fair interest rate. By the way, try the coffee, it is great.When was the last time you went somewhere to buy something and you got pushed around, intimadated or pressed to buy? None of these events happened at IRA Toyota.One last point about their servicing of cars. My wife has bought two Toyota from IRA Toyota. She has bragged about their service for the past eight years. I got a funng feeling I will be doing the same.

wojo10

23 de abr. de 2009

I just got the Venza and Ricky Arora was my sale person. He was very profesional, and help me dealing with all issues in getting the car to my standard.I use this dealer to service all of mine Toyota's. They treat you with respect and I will definitly service my car there.

jimbeagan

20 de abr. de 2009

I am very late in filing this. I bought a new car at IRA in Novemner. The entire staff, and especially Rich Davis were great about every aspect of the shopping and buying experience. They worked with me and showed great concern for my special needs, my budget and my time line. Best of all, they were very professional in dealing with my desire to shop other autos (and even had me take the car I was considering to a dealer up the street) and treated me much better than the other dealer/brand I was considering. I felt they were honest, committed, friendly and concerned.

John.parillo

20 de abr. de 2009

Ricky was very patient, he showed us all the models we were interested. He explained the features of each and the differences. He explained the pricing, both purchase and lease, and what models had factory programs. He did not pressure us and provide the information we needed to make an informed decision.

gunnnicole

14 de abr. de 2009

Alex Arias, Sales Consultant at Toyota Danvers is Outstanding! Alex was part of a great team in helping my husband and I through the Toyota experience. He made sure that we were fully informed about Toyota the company as well as the RAV4 that we eventually leased. I am normally the type to write out all of my questions before a meeting and ready to shoot them off to the sales person. Between meeting Alex, test driving the SUV and receiving the keys, there wasn't one question to ask. He was very informative, polite and all around welcoming to us. Thank you for the outstanding service! Jeremy & Nicole

kevflaht

5 de abr. de 2009

Mr.GM, I have to let you know that your salesman Ricky Arora is the most professional and polite individuals I have ever dealt with while purchasing a New Tacoma. I was nervous and afraid while purchasing new truck. I never purchased Toyota before, my friends have Tacoma. Went to see what you have in inventory in lot. He caught my eyes and greeted me. He is Top Notch, courteous and a genuine troubleshooter for understanding what the customer needs are. His congenial personality coupled with his knowledge of toyota vehicles sets him apart from his peers. I was trying to get another quote from lynn but he just didn't allow me to go and see what is in the market.If I were you I would keep a close eye on this individual. If I was in your shoes I would be grooming him for Higher positions. Your business would certaintly prosper. He definitely informed me of toyotas commitment to customer satisfaction. All in all I ended up buying new Tacoma. On next occasion for Inspection sticker he was very delited to see me. I promised him if I receive a survey will give you excellent review. I am very happy. Many thanks, my hat is off to you and your staff.

tshippen

3 de abr. de 2009

My family has bought around 10 cars from this dealership and has never been disappointed. However, I went to look at buying my second new car from them and had a horrible experience. The entire time I was there I felt extremely pressured into looking at a car that I was not interested in at all. When I offered my budget, they brought a sales manager out who wanted to know how I got my price, how I calculated it because it was ridiculous. So I left and went to Ira Subaru where they surpassed my expectations and met my price for a more expensive (and better) car.I am disappointed to say that after the experience I had here, I will look at other Toyota dealerships before I consider going back again. If I ever go back to Toyota again that is, I love my Subaru more! So maybe it was for the best.

vonzell

29 de mar. de 2009

In all of the years that I have been purchasing automobiles your salesman, Ricky Arora made this my best car buying experience ever. He is definitely a people person! He will go to any end to find you an answer. He will help you out in any way he can without being pushy. He is absolutely a plus for Ira Toyota. My wife and I purchased an Avalon from him and decided to buy another small car for a daily commute. I had his card but couldn't find on time So called Ira and hookedup with a nice guy Cesar. I asked Ricky's phone number to buy a new car because we love him he is a nice person and very helpful in deed. Cesar was helpful gave me a good price as well Informed ricky to contat me. We set an appointment with Ricky to buy a new car he was glad to hear from us. Since that time I told my granddaughter about him. She had been to other car dealers and said what a pleasure it was to deal with Ricky and other staff at Ira. His experience in the automobile industry makes him very well suited for his job. He does anything to get going and get ahead of the curve. In simple terms he is a very hard working, knowledgeable, pleasant, and also a very nice guy.Called me few times to make sure that I am happy with my new car and his provided services. I told him Ofcourse you did a great job we are very happy. He took the time to make sure that my car is ready on time and time of picking up, meet with a manager Ahmad was very pleasant too.We told him he did excellent job, we are very happy with Ricky and overall experience at Ira.It was very appreciated. We will definitely go to him for our next cars!Thank you,

ThomasFitz

29 de mar. de 2009

Bait and Switch. Made to 2 visits to IRA Danvers. Ricky sat down quoted price of 20,600 on a 2009 Toyota Camry. I countered with 20,000. They switched the price to 22,600. I objected after the sales manager claimed he discovered a "mistake" and walked out. They (the sales manager) not Ricky called me back the next day and then offered a basic Camry for $200 dollars over the first quoted internet price that brought me to IRA. Was there last Friday and Saturday 3/28/2009. I saw an elderly couple next to me walkout after a high pressure pitch. Update after posting on dealerrater.com the sales manager called back again for the second time. We worked a deal out... we went back. I got into a jam with the sales manager again. The deal was finally done after some brief showroom theater. Ricky could not have been nicer. The GM couldn't have been nicer. Ricky called everyday for three days to make sure we were happy. I would buy there again. However a certain someone there needs to go to charm school. Everyone else was good or excellent to deal with.

David Coleman

28 de mar. de 2009

I work in Sales so I now how it works for a salesperson.Few days ago Richard davis gave me his business card when yself and my Father were looking for a New Tacoma, he came to me and asked me to call him when I am ready, Infect I was ready to buy just wanted to know little more about the Truck. I was Ford F-250. When I made an appointment with him to come back talk about buying a new Tacoma. I like it had already decided on the exact model and features I was looking for. I had done my research, and I knew exactly what I want to buy and what a reasonable price on that. I knew the value of my own trade-in, and made sure that I was honest in evaluating the trade Or I'll sale myself. I needed new Truck any how.This sales rep. He started argued when I said can I test drive he just pointed said "Are you still just looking around or came to spend my time.". I was surprised weather his time is precious or mine who came to buy.This is the way They Treat Customers at Ira. I don't think so! I was refrred by my co-worker who baught a New Tacoma from Frank M. I made a Mistake to go to Richard Davis. He was sarcastic and arrogant. When I went in the next to buy he gave me a dirty look.Ira is reputed dealership have great repo. in market.It's not a matter of price, How to treat people when they come to the door with hope. I felt bad that Ira Lost one valuable customer. My many friends have Toyota and some of them purchased from Ira Toyota at Danvers store. Wish I had better salesperson than him who could treat customers with respectI endup buying new tacoma from other toyota dealer."I will never deal or recommend to any one to buy from Richard Davis"Ira is a great dealesship. Even my father baught an Avalon from there and he was planing to chage with new venza. Share on FacebookI am disappointed!

falta

27 de mar. de 2009

Ricky Arora was very helpful, quick and instrumental in helping me decide what was the best vehicle that fit my lifestyle and needs for my family. My sister bought a car from Ricky and she referred me to go to him.I really and truly appreciate the courteous and professional skills that Ricky displayed with me at all times. Didn't have the color and vehcile in stock, he promised with in a week you will have it but i got in 3 days. He also gave me a good deal and well equiped 4 runner. I just love it. You dont meet a sales man like that every day. Buying a car can be a headache and Ricky Arora made this deal go smooth. Other salesmen should follow his lead. He is truly an asset to the company. Once again thanks Ricky.

STEVE726

26 de mar. de 2009

Ricky was most helpful in providing data and pricing. Their pricing was the lowest. After ordering, he kept me up-to-date regularly on status and my visit to pick up my new Camry was pleasant and stress free. Everything was ready on time. I recommend him (and IRA) whole-heartedly for an enjoyable experience in buying a new car. I feel I got the best car at the best price from the best dealer.

thomson

26 de mar. de 2009

I went with my wife into Ira Toyota, Danvers with a clear intention of what I wanted, a 2009 Toyota. This is my 5th vehicle from Ira and Excellent and pleasurable experience I had with Ricky Arora. I Saw, test drive, Wanted best help possible in selection and price from our great salesperson. Within a day and a half we had reached a deal! Ricky Arora honest, sweet, and informative, he made us feel relaxed and comfortable, no pressure. He was determined to find a win/win that worked for all of us. He listened to what my desires and needs were and made it happen. He showed us nothing is an important than his customers even he being so busy had always time for us. Wes was funny, willing to stay beyond hours to meet our deadline, and efficient in closing the deal. Even he went above and beyond his limit. He was warm and welcoming, very thorough in making sure we understood how everything worked on the Vehicle. He made us feel very taken care of. Had many question related to my new car, he answerd all in tect. Also Keith came to greet us, was very nice letting us know that you are in the best and great hands. I believe he was absolutely right. I am grateful to Ira Toyota of Danvers that having such a great employee for making buying our car an extremely easy and pleasant experience. I will definitely recommend him to all my friends and relatives also who ever is looking for Toyota ask for "Ricky Arora" as their Sales Man.Thanks for the excellent service! He will always be remembered. He deserves A+++ In gratitude, Erin and Jim.

joelfeinberg

23 de mar. de 2009

General sales manager gave me a no hassle quote on a 3 yr. lease over the phone. Beat other dealer quotes by almost $50/month with the exact model car and color I wanted. Doing the deal with them was easy and pleasant. Salesman I dealt with was incredibly helpful and honest. All my purchases should go this smoothly!

Stefanie66

23 de mar. de 2009

As most people can attest, buying a car is one of the most difficult and tedious tasks one can do. However, the staff at Ira Toyota definitely made this experience not only enjoyable, but also worthwhile. When I went to visit Ira in Danvers, I was in a very rough situation and needed to get a car at a good price and fast. James Bennett and Justin Webber personally bent over backwards to get my deal approved and to put me in a car that I could afford. James Bennett made sure I was completely comfortable in the vehicle I chose (a new 2009 Toyota Corolla) and never made me feel pressured to sign any papers. James was very thorough about explaining everything in detail to me. He took the time to find the car that best suited my lifestyle and my budget all the while making sure I was happy in my purchase. Justin Webber took the time to explain the extended warranties and their benefits but never made me feel pressured to purchase one. Justin was a miracle worker when it came to dealing with the banks and getting me into a payment I could afford. The next time I need to buy a car, I'll be going to Ira Danvers and I will be specifically asking for James Bennett and Justin Webber.Thank you!

pcash

23 de mar. de 2009

This is the 3rd car (second in a row) I have purchased from IRA Toyota in Danvers. This time I started on line and received a prompt call from Oleg of internet services. He was very helpful with my immediate questions and set up an appointment for me at the dealership. I was warmly greeted when I arrived and immediately directed to Alex Baker of Sales. He was very friendly and helpful, and along with Kastro, provided me with the necessary info about the car, as well as the money figures, trade in figures etc. There was no pressure and they were willing to listen to my concerns and negotiate a very fair price that I could handle.Philip Dumais was very helpful and explained the paperwork. It went very smoothly. I especially want to put in good words for Alex Baker, who took me on the test drive, patiently answered all my questions (this is my first convertible) and helped build up my confidence to drive this beautiful car off the lot for the first time. There was one reservation I had about the car I chose... I really wanted leather heated seats and the car had cloth seats (really nice ones, but not leather!). Alex and Kastro arranged to have new leather heated seats installed and they are fantastic. A special thanks to Alex who personally delivered my car to my door and picked up the loaner/rental after the installation of the seats. Overall, what more can I say. Thanks to all at IRA in Danvers.

XblackResonanceX

16 de mar. de 2009

It's such a joke when you see car commercials with people buying a car and driving it away the same day. It has taken almost 1 month and counting for us to even say we have a car. We bought it on Feb. 20th and right now it is supposedly being fixed for it's second problem, of which we're not even getting answers for. Not to mention we still do not have our registration nor our inspection because they don't know where our registration is. I can give you an answer...it is with them probably sitting at the front desk, they most likely overlooked it. Everytime my husband and I have called Ira, either no one picks up and we leave a message that is not returned or you finally do get to speak with someone and all they can say is "I don't know". The only part of this nightmare I am happy with is that we were provided with a rental to use while they're toying with our car. I believe they caused the second problem because nothing was wrong with our car before they worked on it. Their customer service is horrible. The gentleman we worked with was very slow with response, very nice, but that does not change our overall experience with him. The next time I buy a car, new or used, I intend to travel the extra distance to Boch. I will never do business with Ira again. I should have read the reviews about this place (on another website). The highest rating was 3 stars and they said that was pushing it. Every review I read experienced the same problems as us. How unprofessional.

DadMcLove

11 de mar. de 2009

Ira of Danvers was great. Chris Okafor was extremely accommdating. My wife loved the service - while the kids slept in the (old) car, Chris brought all the paperwork to my wife, like one of those old "drive-in" restaurants. When the kids woke-up, they loved the play area. Everyone was very nice, and the price was much better than any other dealship would settle on. I was in touch with half-a-dozen Toyota dealerships, so this us saying a lot. My wife had anxiety about dealing with anyone besides her "pet" dealership where she bought her Sienna, but she was very relieved when she actually came into Ira/Danvers. There were no head-games at Financing time, unlike other places (Can you say "Boch"????). Even the price itself: Chris asked me what I wanted to pay, I told him, and all the rest was paperwork.Usually people drive up to New Hampshire from Greater Boston to buy a car; our family drove *down* from New Hampshire to Danvers to buy one. Ira of Danvers treated us very well. When you go there, ask for Chris.

echesley

28 de feb. de 2009

I went to Ira after visiting multiple dealerships and found them warm, friendly and extremely attentive. My salesman Nelson kept in contact with me by phone after my first visit, up until I came in to purchase my vehicle and answered any question or concern I had. Castro was able to give me an excellent trade in value for my used vehicle and made sure I was able to find a car I loved that I could afford. Scott handled my financing seemlessly and efficiently. I look forward to working with Toyota in the future and will certainly be back there to service my new car.

mystery50

24 de feb. de 2009

I just want to say a special thanks to Martha. She was friendly, down to earth, and made me feel comfortable. The one thing I liked most about her was, she wasn't pushy. I am hoping she will be there in 3 years. Thank You Martha, and also thanks to the rest of the staff, everyone is so friendly. The the staff at Ira Toyota really know how to take care of people and make them feel comfortable.

MarkandKathy

21 de feb. de 2009

Martha and Keith were fantastic. Very real people. Honest and upfront. We usually find car salesman despicable people, but not these 2. My husband and I found this to be the best car buying experience we ever had. Even the negotiations. Martha is warm and caring and very easy to talk with. We picked the right place to buy our new car, and would definetly use Ira Danvers again! Mark and Kathy

ipartola

21 de feb. de 2009

Steve is very friendly and enthusiastic and seems to know what he is talking about. We shopped around and although we had our choice of Scion dealerships we decided to go with Ira Toyota because of the quality of their service and our positive interactions with Steve. Unlike some other dealerships we went to, Steve and his co-workers did not put on the pressure and were perfectly fine with having us come back the next day if we found their service to be the best.We would certainly recommend Ira Toyota to others.

lipkal1

20 de feb. de 2009

The rating I have given is because of the excellent service I received in looking for a new car. Ken was very friendly and cooperative, he was also very patient with the many questions I had. He also showed me how to operate the car. He really cared about my satisfaction and called me to make sure I was fine with the car and enjoyed the car. I cannot say enough about the service that Ken gave me. It was a pleasure to buy a car from him.

toyotagm

18 de feb. de 2009

We spoke with a very nice, low-key salesman. He took our keys to get an estimate for our trade and we looked at a new car. We had a commitment and had to leave, so scheduled an appointment for the next day. The sales manager held on to our keys for no reason than that he had to come smile at us, despite our protestations that we had to go. We waited for him for 15 long minutes. Honesty goes both ways - the salesman was great, but his manager didn't trust that we had to leave. So we went to Atlantic Toyota and bought our car. This happened in May, 2008.

carrs

15 de feb. de 2009

Luis was friendly and showed us what we asked for but sales manager Junior was HORRIBLE. I could tell from his body language he was not taking us seriously. He came off arrogant and very UNFRIENDLY!! He was very condescending in attitude, The whole process of test driving took forever because they could not find a car that the battery was not dead on. We have a lot of waiting around. Luis was friendly and talked a lot but did not really give us relevant information about the car. This was our first time car shopping experience and Ira Toyota was the worst. We went to another dealer and brought a brand new car the same day!

bhoman

14 de feb. de 2009

My experience with Ira Toyota was excellent! My sales person was Martha Murray and she could not have been more helpful, keeping me up to date on what was going on daily and answering all my questions. My interaction with Hank in financing also went quite smoothly. Overall my experience was excellent and I will definitely refer friends and family to Ira Toyota!

ronniesaini

9 de feb. de 2009

This was my first experience buying a New Car in United States and we were not sure whom to ask and what to ask. We owned 4 Cars back in India and the buying a New Car is a totally different thing in India. Ken was very helpful and guided us at each step throughout the process and gave very detailed finance options, which made real easy for us to decide on the deal and helped us choose the perfect car. The only downside to the whole process was the Time Taken, I would definitely like to guide anyone who is going to buy a new/used car must be prepared to spend atleast 5-6hrs at the dealership.

mikesully

5 de feb. de 2009

We asked for an internet quote and received it right away - we purchased a RAV4 from Martha Murray of IRA - she was very professional, answered all of our questions, and made us feel comfortable. There was no hard sell, no upsell, none of the shenanigans you encounter at some other dealerships. Everything was straightforward - even the dreaded encounter with the finance manager when they attempt to sell you the add-ons - we said no, they respected our response and we bought the car. Delivery was on time, the car was fine, and the deal was done. I would definitely return and I would absolutely ask for Martha as the salesperson - she did a great job.Mike Sullivan

renee82081

2 de feb. de 2009

The rating for quality of work is not for Ken Oeun at all BTW....i had some problems getting my insurance straightend out due to the RMV1 form IRA faxed to my insurance. It had the wrong DOB and address so they could not process it at my insurance to send back to IRA so that i could pick up my car(which was not all IRA, it was a miscommunication between the 2)...other than that, the girl was AMAZING at IRA that handles the plates/insurance. So understanding and positive! I believe her name was Virginia. R.C.

jofo975

30 de ene. de 2009

I had a rough year with the economy issues and challenges and was concerned I would not get a new car. Ken listened to my issues, which I am sure is a story he has heard numerous time. He was very genuine and sincere and made me feel at ease with a difficult situation. When I saw Justin Webber he was also very understanding and worked out a financial deal that was a win win for all of us. I went away a satisfied customer and left with a new car. Their complete understanding of how bad things can happen to credit worthy people and their effort to show concern and make the extra effort to help was refreshing. Thank you. You gained my confidence and you have a customer for a long time. (P.S. For those that are reading this and are saying of course they will sell you a car I just want you to know that I just came from another large dealing who did not give me five minutes of their time before telling me there was nothing they could do for me).

ifyizuchi

26 de ene. de 2009

I am not used to giving reviews due to time constraint but this is one I would like to because of the incredible,excellent and high professional service I recieved from your employee Christopher. He did not waste my time, gave me a very good deal and the exact car car that I wanted unlike most of the sales people that will try to pressure you into buying a car that you do not really want. Yes he showed me cars that might interest me but he let me take my time and decide which one I liked and in what color.The sales transaction went so friendly and on time that I had my car home when I needed it. I had been to other dealerships but got turned off by the sales people trying to get you to buy a different car from what you had in mind and can afford. As a woman, if all car sales people is like Christopher,going to a dealership to buy a car will actually be a good experience. Your new employees will learn a thing or two from Christopher. I do not know any car sales person that have called me at home more that a week after buying a car to ask how I was enjoying my car but he did. You can be assured that IRA and Chistopher will be my only recommendation for my relatives, friends and colleagues looking to buy a car.Thank you IRA but most importantly, thank Christopher on my behalf since he may not see this review. See you again sometime.Happy customer.

briandsha

25 de ene. de 2009

We have bought many new cars. This experienced exceeded our expectations. The sales rep understood our time constraints and didn't waste our time. After finding the car and test driving it, negotiations were very quick. We were satisfied with our trade-in amount and the final bottom line price. We left a deposit and returned to the dealership a day later. We were able to enter the dealership, complete all the paperwork, and leave with our new car very quickly. Christopher Okafor was very cooperative and helpful. He even called us after we our purchase to see if we are satisified and if could be of any assistance to us.

richelle

14 de ene. de 2009

This was our second new car purchase at this dealership in the past 4 months. Both transactions were handled by Chris Okafor. He was very helpful and appreciated that we knew what price we wanted for both the new car and our trade-in and seemed relieved when the managers accepted the numbers we wanted.The one negative was that when I went to pick up the car, there was a scratch in the front bumper that no one at the dealership had noticed. They tried to buff it out, but could not do so to my satisfaction. I was at the dealership for about 2 hours and did not leave with my car.I must say that they stood behind their word to fix it to my satisfaction and when I went back to pick up the vehicle, the scratch was gone.

michelef74

13 de ene. de 2009

My first visit to IRA Toyota was excellent. I was greeted by someone at the door and they opened it for me. You don't get that at other dealerships. As I walked in, the ladies at the main desk greeted me also. Then I was approached by Keith, a Sales Manager, who was very, very nice. I explained to him that I wanted to purchase a new vehicle but I was confused on which model I really wanted. It was a choice between the Camry & the Matrix. All I knew was that I wanted it to be blue in color with four doors. Keith told me to have a seat and he would have a Sales Person help me. As I sat and waited, I was greeted by every staff that walked passed me. And they even asked if I was being helped. That made me feel more comfortable. A few of them asked if I wanted coffee or water. You definitely don't get that anywhere else. After 2 minutes passed, Keith came back with Kevin, a Sales Person. I sat down with Kevin. He was more concerned on fullfilling my needs, then just trying to make a sale. He explained to me the difference between the Camry & Matrix, pertaining to my needs. He really took his time. Now, I didn't make a decision that quick. He explained more in detail the in & outs of the vehicles. Thank goodness Kevin was very, very patience. He didn't want me to make a quick decision. As the hours passed, I finally came to a decision. I wanted the blue, four door Camry. The next step was getting the paper work together. That was a little wait because of my credit verification. But it was worth the wait. They didn't just sit me down and never come back. During my wait, I was offered a beverage & a sandwich of my choice. And Keith & Kevin kept checking up on me to make sure I was comfortable. I found that very nice and good customer service. After the wait, I was then introduced to Hank, a Business Manager, who was very patience. This was the final step in purchasing my vehicle. He took his time explaining all the paper work I was signing and the extra options I had with purchasing this vehicle. He didn't act pushy about purchasing the extra options. I really liked that. Let me make my decision with no force.Once all that was said and done, Keith & Kevin came back in to congratulate me on my purchase of my new 2009 Toyota Camry. I would definitely refer this dealership to any of my friends & family.Thank you, IRA Toyota Danvers!

dick cohan

6 de ene. de 2009

My experience with purchasing a new vehicle at ira toyota of danvers was eye opening. everyone, starting with the person that openend the front door,the salesperson (steve),all the way to the finance manager were the best people i have ever dealt with. I have never felt comfortable going to a car dealership until last week. Good for you toyota. keep up the good work.

map5553

6 de ene. de 2009

Teri was very helpfull and knowledgable. I was able to quickly understand what I was getting for a deal. There was no run around. The folks at Ira were very helpfull. I would recomend them. Teri was very professional and so was the sales manager and finance manager

JLT

4 de ene. de 2009

Teri was knowledgeable about the products and worked with me to find a car the met my exact needs. I made three visits to Ira - one was a walk-in and the other two were by appointment. Teri always had the time to work with me in a very pleasurable way.Melissa was the "Business Manager" for my deal. She was very capable and friendly. I felt very good about the business process of buying this vehicle.I only had limited interaction with Keith the floor manager, but found him to be helpful, friendly and supportive of Teri and my transaction."Junior" - I'm not sure of his title, but he was the person with "final" say over the negotiated price of my car. In the final negotiation of the car, I presented my offer price and was told emphatically that there was no way he could accept the offer and that he was already losing $1,200 on the deal. He showed me his magic computer screen that "proved" how much he was losing. At that time, we were forced to conclude that we couldn't reach a deal. The next day, Ira Toyota called me to tell me they could accept my deal. This charade was a waste of my time and made a mockery of Junior's "proof" that he just couldn't work with me at my price.That said, price is always contentious and we knew that going in. All in all, I was very, very pleased with the process.

noelia09

4 de ene. de 2009

My experience here has been awful... First, I bought my car here and I got ripped off. I think the sales man took advantage of me because I am young. At first everything was good until I got home with my car and noticed that something was broken in the bumper at the button and my car didn't have original Toyota wheel covers. I called the sales man and he told me to schedule a time to fix it. I did. They made me wait for an hour and then told me I had to come back another day. That other appointment never happened.I got busy at work and school, time passed by and nothing happened.I didn't learn my lesson the first time and I kept going to the dealer for maintenance. Last time I went there was for an oil change and a tire rotation. When I got home, I noticed 3 of my wheel covers where broken and one was missing. I called the dealer, spoke to the service manager, Kathy, and we had a few conversations back and forth to get new wheel cover and then she stopped answering my calls and nothing happened.I finally learned my lesson and I AM NEVER GOING BACK THERE! I will start giving maintenance to my car elsewhere because this people don't know how to take care of their customers.

danfeeney

2 de ene. de 2009

Both of them were very nice and pleasant. First day ricky helped me find a right vehicle for us, next day my wife picked the color, she insist me to buy from him. Pleasant experience, No pressure at all.price was okay, he was very patientful and knowledgeble.Had very bad experience with Atlantic at Lynn and Woburn toyota.One thing about ricky we like,he cares about his job and his customers.He wants to be on toes at all the time during customer service.I am in sales too and I know how much efforts he puts in to make customer satisfy. He has a bright future.

dabsalem

2 de ene. de 2009

Excellent. Straight forward. I knew exactly what I was looking for and they help me find that with my new Toyota Matrix. There was no pressure at all to buy. I was looking for a car to match my active lifestyle and they helped me to find that in a very relaxed atmosphere. Especially during a Holiday week!!

Kathleen Fitzgerald

23 de dic. de 2008

Ken Oeun was very knowlegable when it came to any information I needed when I was considering buying a Toyata. He was patient in explaining every thing to me. I found him to be friendly and concerned with helping me buy the car that was best for me. Thank you for all your help and I will recomend Ken to any one else.

Karen Amundsen

20 de dic. de 2008

Purchasing an automobile these days is not the most wholesome experience one can look forward to. However, buying a new Toyota Rav4 from this sales individual and this dealership proved to be something different. Chaz was friendly, attentive and far from being aggresive. He was very informative, gave us good info and feedback. His follow up was very helpfull in assuring us a smooth buy from start to finish. I would characterize this buying experience, from this salesman (Chaz Sokha)as being extremely pleasant. I would recommend anyone interested in buying a Toyota from this area to seek out Ira in Danvers, and Chaz Sokha at Ira Toyota, Danvers, MA

danfeeney

15 de dic. de 2008

I never knew about this website. While picking up my new car he insist me to spare some time and share your experience here of buying a new car at this dealership. I am completely staisfied and happy customer.It's not only the price, right car, color and service he gave that made my daughter happy.She is very happy and excited about her new car. We are pleased with his services. we will definitely suggest his name and dealership to our friends and relatives who ever is in market for new vehicle.I suggest his name and dealership to every one who ever interested in buying Toyota.Dealership is Ira Toyota, Danvers and salesperson name is Ricky Arora.Jim.

danfeeney

14 de dic. de 2008

I wouldn't hesitate to recmmend his name to any one any time. Had such a great experience at Ira Toyota with him. Very fair, intelligent and a polite person. Got late at night almost close but he step forward to show me a vehicle. Next day I went and purchased from him. Gave me a good deal and infect came early morning on sunday (first snow day) to deliver my vehicle. I was amazed and promised him will send more customer to you. Also the manager Keith was helpful. Both work great together and great communication.I am satisfied customer and I recmmend this to every one.

Chris of Boston

13 de dic. de 2008

I have never found buying a new car a pleasant experience...that is until I went to Ira Toyota in Danvers,MA.The service and information about the new Venza was great and I never felt pressured to buy.Mr Moshirfar made my experience very pleasant and I wish every car salesperson was like him. Mr. Moshirfar sealed the deal for me and is the reason I look forward to being a customer at Ira Toyota.I did buy the Venza!Chris of Boston

sovannvmam

12 de dic. de 2008

Ken Ouen was very knowlegeable about the car. I appreciated his patiences with answering all my question about each car that I was interested with, he was great help. The salespeople at Ira was very friendly and approachable as soon as I entered the building.With the knowledge that I have obtained from Mr. Ouen contrbuted to my decision of purchasing a vehicle from Ira.When I came to pick up my car. He insisted in showing me all the great features in the car, and how it works. The car not only looked great, but it was easy to navigate and drove real smoothly.I recommend anyone who is thinking about purchasing a new or used car to check into Ira. The people as well as the atmosphere was very welcoming.

Tricia1992

9 de dic. de 2008

Ricky Arora was very helpful and did everything possible to make things run smoothly.I had an issue with my new car and Ricky came in on his day off to make sure the service department knew what was going on and that the issue was resolved.Everyone I dealt with was very helpful.

Jesshammon

2 de dic. de 2008

Michael Fitzgerald was an extremely helpful sales person. I didn't feel pressured, but I felt like he genuinely cared about helping me to find a good fit for me car. He was kind and provided excellent customer service. I also deal with a manager (I think his name was Keith I'm not sure), who was extremely professional and helpful. I love my car!

bevd

2 de dic. de 2008

Not having purchased a car in 10 years, I dreaded the whole experience. I have to say my experience at Ira Toyota was great.Teri Scott and the rest of the staff were professional and easy to work with. They thoroughly answered any questions we had. My husband and I are completely satisfied with our Toyota Rav4 from Ira Toyota.

kvanwely

30 de nov. de 2008

I cannot say enough about how efficient Alex was and how easy the whole process was to buy a car. I had left Woburn toyota very dismayed after a salesman could not have given me the time of day. Odd, considering the economy. I highly recommend Ira Toyota of Danvers. I will be clearly stating my dismay in Woburn toyota in my review of that dealership.

allstarcheermom5

26 de nov. de 2008

Just purchased a 2008 Highlander from this dealership. It was our first time at this dealership and upon entering we were greeted by Alex who promised to make our experience at Ira Danves a pleasant one. I would have to say he more than delivered on his word. From the sales process to the finance process all communications were not only informative but pleasant and friendly, which was a very refreshing experience.

potterjonathan

23 de nov. de 2008

Recent experience at Ira Toyota at danvers. Great staff, warm welcome as we set down at his desk his words were FIRST I WOULD LIKE TO THANK YOU FOR COMING TO IRA TOYOTA TO BUY A VEHICLE. "How I may help you"we thought we were just going to test drive but the way he present himself. Must be having strong back ground and experience in customer service,we were very impressed. His words made us think twice to decide/purchased a new car on very same day. This is our third Toyota vehicle but this experience was unforgettable. Only the thing bothered us long time waiting for the business manager, they need to be more efficient, ricky did tell me but I don't remember name. My sales consultant was very realistic and knowledgeble about the product. I believe he loves what he is doing, he is passionate also Mr.Keith was very polite and friendly. Will definitely recomond and tell this best experience to all our freinds, who ever is looking to purchase a Vehicle. We wouldn't hesitate to mention his name at last--Ricky Arora the Sales Consultant at Ira Toyota,Danvers. My Mother and I wish him very best of luck.

AlLandra

20 de nov. de 2008

I had the best time with Chris in leasing a vehicle I really wanted. I had leased a vehicle about a year before from a different dealership and I was not happy with it. It was a four year lease. He helped me to get the car I wanted with the same remaining term on the lease. Three years. He was professional and very persistent to make sure that I got what I wanted.

Mwinam

20 de nov. de 2008

I would definately recommend this dealership to anyone looking for a Toyota. I can't tell you how comfortable Martha Murray made me feel and how very very thorough she was. I was completly satisfied with my experience at Ira Toyota of Danvers.

petersmith

19 de nov. de 2008

This is the fifth car we have purchased from this dealership. We knew exactly what we wanted for a car and we did not want to spend a lot of time looking at cars we weren't interested in. We were immediately impressed with the excellent customer service we received from both Keith and Ken. Ken was very efficient and knew his product well. He took extra time to show us every detail of the car. It was a very good experience.

slhanna2

17 de nov. de 2008

I h ave worked with Ira Toyota three times, most recently since 2001 with 2 lease experiences. I returned to Ira because I have always been treated well.I went directly to Jason in Finance with my credit challenge, and was surprised and pleased as he explained to me that my excellent financial history with Toyota over the past several years holds much weight.He then turned me over to Jason Ludwig to expedite the process. He was kind, respectful, very knowledgable, explaining things thoroughly and clearly. When the service department could not prepare my vehicle when we expected, Jason was kind enough to deliver it to me at work.I think Ira Toyota should consider itself fortunate to have employees with the caliber of both of these men.

deadeyeeli

16 de nov. de 2008

Of all the dealerships I went to Ira of Danvers was friendly and no pressure to talk to . Mark A. the salesman I dealt with was very knowledgeable and a pleasure to talk to . He helped me pick out a Tundra that I was looking for in a truck . He and the service department , finance and customer rep. were very helpful . I felt very comfortable while I was there . Thank You Ira Eli B.

mahonus123

15 de nov. de 2008

I visited Ira Toyota of Danvers looking for a new Tundra. I have been looking around at other dealerships and Danvers was by far the best experience. Chris was the salesmen that helped me get the truck I wanted at a price I could afford. Chris was friendly, patient, and clearly new everything there was to know about this particular truck. He showed me all possible options, and let me test-drive the truck. Melissa took care of all of the paperwork quickly and efficiently, and explained everything thoroughly. I had a solid overall experience at Ira Toyota of Danvers, and wouldn't hesitate to recommend it to anyone. Thank you. - Steve

plumber4

14 de nov. de 2008

I actually went to trade in my service agreement to downgrade and save some money in these tough times. Mike worked with me and showed me that for only a 20 dollar a month difference I could get not just the same vehicle in a Toyota Brand but a better vehicle with more standard options and better saftey standards. I know Mike is moving into a semi sales and financing role at IRA but i would demand to have him as my sales person again. He does not sell a vehicle to you but takes your needs into account and trie to fit a vehicle to your standards. I have purchasedother vehicles from IRA for myself and my wife and the only reason they scored lower than perfect is pricing. I think all costs on cars are over priced everywhere not just at IRA.

dheskwyr

13 de nov. de 2008

I gave all high marks because my experience was great. I was treated with professionalism and respect, which is important to me. I compared lease pricing with other dealerships and did not find a better deal. When I informed friends that I was looking at IRA Toyota Danvers for my car, the several that own Toyotas all told me that they bought their cars there too. What a recommendation! I dealt primarily with Mike Walker and Jason Ludwig, who worked well together as a team and always greeted me with a smile. My questions were answered promptly and simply and the post sales follow-up. They even made sure my cell phone was synched with my Bluetooth. I didn't feel any pressure to purchase lots of additional packages once I met with the finance manager, Hank Ung. It was the easiest car finance meeting I've encountered over the years. The tour of the dealership and the service area was a nice touch, WiFi in the service waiting area and an upscale snack bar.When every dollar counts, go to Ira Toyota Danvers.

dbello

12 de nov. de 2008

I went to Ira Danvers to purchase a new Matrix. The experience was great - both with the dealership and the sales rep Mike Fitzgerald. Mike was reffered to me by a friend and he was as advertised. Honest, informed about the different models, and pleasant to work with. I was happy with the final deal we came to agreement! I would highly recommend both Ira Toyota in Danvers and also Mike Fitzgerald.

michael galatis

10 de nov. de 2008

Overall extremely satisfied; friendly, helpful caring service. I never once felt pressured into purchasing. From the very begining of the sales experience I felt as though my needs were addressed. I felt as though there was full disclosure with all questions or concerns that we asked.

alext

1 de nov. de 2008

Upon entering Ira Toyota in Denver, I found a warm and inviting environment, much different from other dealerships. I've purchased some cars in my life and this purchasing experience is by far the absolute best experience yet. I would like to express my greatest appreciation to Steve Sarmanian for his excellent work and help. My experience here has been a positive one and I would recommend Ira Toyota in Denver to all Toyota buyers.

RitaDMurray

22 de oct. de 2008

I had a very pleasant experience at IRA Toyota. The Sales Rep was very helpful, could answer all my questions. I did purchase a 2009 Corolla. I am very pleased with my new car. Duarte even called to check on me and my new car. This is the 3rd Corolla I have purchase from IRA, 2 were new and 1 was used, 2 years old. I will continue to go back to IRA for all my future Corollas. Thank you Duarte, and thank you IRA. I am a very happy customer.

evop

22 de oct. de 2008

It was a great place to visit for a new car and everyone was really nice and helpful. I bought a RAV4 and our salesman Kenny Ouen went out of his way to help us with everything that we did not know about. I'd recommend it to anyone out there looking for a car because the prices arent bad at all.

uminski4

17 de oct. de 2008

A couple of weeks ago my wife & I stopped by unannounced as we approached the showroom we were greeted kindly by Duarte Oliveira. We stopped by just to see if I could comfortably fit in a New Camry. We told him what we were interested in & he proceeded to access a V6 which he explained the benefits & we were off on a test drive. Toyota has definitely changed the design so my 6'4" frame fit wonderfully. Back in 2004 we tried sitting in a camry but I didn't fit. We told him we were here just to try it out. No pressure. We returned last sunday to try the v6 again after test driving an accord the day before. I did a carsdirect quote on line where I received a good price via Robin Duquette. My wife & I presented the quote but before we left Ira we agreed on a better price with Duarte and his management. Duarte was repectful of our needs as well as a great guy to deal with. In fact everyone we met were pretty cool. I would recommend friends and family to Ira Toyota of Danvers MA!!

penelopelucas

6 de sep. de 2008

Went to Ira Toyota to have our oil changed. Very strange experience in that we walked into the service area where there was a flurry of activity. Not being overly sensitive, but no one said anything to us, which is unusual. No greeting, no anything. Another couple came in just a few seconds after us and a service representative passed us by to greet them. We knew that the newly arriving couple hadn't been there prior to our arrival because they were behind us when we pulled into the dealership. Not a nice feeling I'm afraid. Couldn't figure out why we were being completely ignored. The other couple was greeted, asked to have a seat and given lunch (just kidding about the lunch part). To make a short story even shorter, we eventually decided to leave. Maybe they thought we were going to ask for money or something if they approached us. Won't being going back to IRA - not a good experience at all. Made us feel like we weren't welcome there and we're all set with that.

tundra123

1 de sep. de 2008

Ira Toyota has always done a great job on servicing my cars. They are very competitive on the cost and will stand behind their work. They can almost always have an appointment for the next day. This is very different than all the others in the area. Even when they are busy they are able to get my car done in a reasonable time. The dealership is very impressive with its own coffee shop built in, they even give you a free drink ticket with your service. The people are friendly and easy to work with. I have talked to the mechanics at times and they would show me what is going on with my car. If you do service with them you will not be sorry. I have not bought a car from them yet so i can not tell you about the sales. I will try them when i am ready to buy.Peabody, MA

unhappywithIRA

12 de mar. de 2008

In September, my fiance and I were in the market for a car. We found a 2002 Camry for $16000 at Ira in Danvers. The miles were low - under 30k. We thought, wow! This is a great deal! We got approved and when we sat down with the finance guy, he worked us over so hard. We purchased the second best extended warranty plan, and the toyota care maintenance plan. The warranty was over $2k. The maintenance plan was about $1500. The finance guy was sleezy. We just wanted to get out of there. Fast forward to January 30. Our Camry got totaled. We looked for a new Camry, and found one at Woburn Toyota and Foreign Motors. 2007, 7k miles. The price was right, so we got it. When we met with their finance guy was when we found out just how BADLY we got worked over by Ira. With Woburn, we got the BEST extended warranty for $600 LESS than the 2nd best at Ira. The Toyota Maintenance plan was about $400 LESS. So in the end, we are paying LESS per month for a car with 20k less miles and that is 5 years newer. Talk about getting bent over on optional services. On top of this, we went to Ira on 2/1 to cancel the extended warranty plan. I found out today that the company that handles that did not get the request to cancel until 2/21. I then also find out that the funds have been available to Ira since 2/25, so that they could reconcile the warranty program and pay the money to Toyota financial. This is the LAST thing we are waiting for to pay off the loan on a car that has been totaled for nearly two months. And Ira is just sitting on it. I have been telling EVERYONE, do not go to Ira. Go about 30 minutes down 95 to Woburn Toyota. They were FANTASTIC and we had an AMAZING experience.

glodeputy

1 de feb. de 2008

This has to be the worst car dealership ever. We were looking for a new Tundra. We had already been to another dealer so we had an idea what we wee looking at. The salesman flat out lied on options available and even types of vehicle available. He said we absolutely could not get a Tundra without the TRD package here in New England. We I told him I knew we could get it and had actually seen them on other lots he insisted that I was wrong and that we could not get the vehicle I wanted. All the sales tricks from bringing in more managers, finance people etc. I am surprised he did not throw the keys to my trade in on the roof of the building so I would have to buy his truck in order to get home. If you want a good experience go to either Toyota of Portsmouth N.H.(this is where I finally bought my truck and wife's Camry) or Lexington (Massachusetts) Toyota. They were both very friendly and very honest. They will find the vehicle you want and work with you to get the best

prius12345

15 de ene. de 2008

It was a pain, not a pleasure, dealing with this dealership. I dealt with Rani Sarkar. She and I played email tag and it got off to a bad start.First, I emailed her the EXACT specifications I wanted:"- 2008- Prius- Touring- Exterior: Seaside Pearl- Interior: Does not matter (grey or bisque)- Timeframe: within 1 month- Down payment: x-xK- Financing terms: 48 months"Then I get this email...."Thanks for taking the time to list out your specification on your vehicle search. Have you driven the Prius yet? What options are you specific to? Are you open the the basic model not touring?"She later says I need to come in to discuss financing terms and locating a car. (why do I need to come in to just locate a car???)Anyway, I reply..."Hi Rani, I have driven in the Prius before and would definitely like to stay with the 2008 Touring edition (for it's upgraded features including tuned suspension, high intensity headlights, and the larger wheels). This will be a safer car for me as I drive north to go skiing once a month or more.I would prefer to get as much information as possible over the phone and email as I can. Right now, I do not own a car, so just getting to a dealer is difficult."She replies...."Let me know when you are available to come in to sit down with a manager so I can be sure he ready. At this time you need to come in so we can run a locate for color and go over your credit and which bank/lender gives you the best rate. Everything in regards to your vehicle search is already noted, all you need to do is come in to go over your options with a manager. "Again, I have no idea why they persist on me coming into the dealership so they can search for a car. Either way, I didn't like it. So I called their other IRA dealership to get a quote and information... Rani didn't like that much because here's the next message I get...."I just spoke to a colleague of mine, who informed me that you called and spoke to him in regards to pricing and that you are about a month out on your purchase? I am assuming that you don't have a ride to come in today to go over a locate and closer on pricing with a general manager in the showroom if you are calling around. Is there something I missed? Is there a reason you called in the general number to speak to Anthony rather than me directly?"Needless to say, I gave up with this lady.Other reasons I would not buy from them:1) bad ratings on this site2) very high number of BBB complaints (32 over the past 3 years)In the end I purchased from Lexington Toyota. I would recommend Lexington or Acton (salesman at Acton was very nice, even though I did not buy from them).

gb22

9 de dic. de 2007

My experience was all positive. Everyone I dealt with at this dealership was friendly and helpful. I had so many questions and they were able to answer every one. I never felt any pressure to buy or make a decision quickly. I left to test drive another type of car without any hassle. I returned to buy the car and was very satisfied with the price of the car and how smoothly the negotiations were. I would recommend this dealership to my friends and family for it's overall experience!

dmw1970

28 de sep. de 2007

I have bought three cars from them. This car is a lemon. It has been problematic since the day I bought it, alignment, suspension, belts. They have not stepped up, not a once. I brought it back to the under the lemon law and they lied to me. I brought it back for the same problem after the lemon law had expired and they still lied to me and now I have a 2005 Toyota 4Runner that I do not feel safe selling. The only recourse I have is to trade it in because it's such a piece of shit. I actually drove to IRA today to get trade in information and they were trying to offer me about $6,000 less than retail on a low mileage, piece of shit car that I do not drive. Spoke to the David Rosenberg and everybody underneath him and nothing was done to satisfy this.

cmason

3 de sep. de 2007

Just adding my voice to the slew of negative reviews for the Ira Toyota dealership (Danvers). We were subjected to outright lying: one "sales price" with "zero percent financing" quoted on the phone linked to a "confirmation number" and "be sure to only speak to a sales manager". When we arrived we were assigned to a regular sales person, Frank Moshirfar, who was initially friendly, albeit casual. After trying out several cars, we were told much higher prices than quoted on the phone. When we brought up the earlier prices and confirmation number, he couldn't get us off of the lot soon enough. Nonetheless, he said "we have to honor what you have been told" and assured us the deal would still be good the following day when the 0% financing ended. No surprise, when we called back the next day the deal was gone. At least we didn't make the long drive back up for nothing. We are long time Toyota owners who need a car within a week. In other words, an easy sale. Maybe they don't need to sell their cars!!

cavy95

27 de ago. de 2007

These people like to play the good guy salesman against the bad guy sales manager. This place jerked me and my wife around for 2 1/2 hours just to negotiate the price of a 08' Matrix. I wasn't trading anything in because I sold my car in a private party sale. The sales manager gave me a price and I asked for a better price. He flat out replied "thats the price, you wanna buy this car, talk to Bill." that was it. no further discussion. we were the last people to leave that night at 9:30pm. I called Boch toyota the next day. They took off $500 without batting an eye. DON'T CALL IRA! They think all customers are idiots. Well this idiot is buying somewhere else.

chasgallo

22 de ago. de 2007

First off, PLEASE NOTE: This rating is for the IRA dealership in Manchester, NH. I could not find a site like this for them. I have purchased 7 new toyota's in my lifetime. Great cars! However, please do not go to the IRA dealership in New Hampshire. MY WORST experience ever. Bullies, unprofessional, high pressure sales, and so sad we completed the deal after having 2 sales managers walk after us on the lot after walking out. REGRET not leaving! The primary reason of ZERO, negative rating, is the salesman we started with, just would not listen. We said what we wanted; he told us what he wanted. We had been to 2 other dealerships prior to coming here, and had test driven 2 cars. This salesman said we had to test drive the car. At this point, we wanted the price negotiation to begin. He said, you have to try on the shoes before buying them. Give me a break. We told him we wanted his best price on the car we they had, and if agreeable we would then test drive the car. After 45 minutes (not a typo), he came back with his price which was $2,000 more than what we had already received at another dealership, and I told him, this price was not even close. He then told me for the 5th time I needed to tell me what price I was looking for? NO sir, as I said to you, I would like to save us both time, just work with us and get a better price. Its funny he can ask me for my price, but yet when I ask him for his price, its NO! 15 - 20 minutes later, a sales manger gets involved. The most arrogant, unprofessional sales manger I have met. He proceeded to tell me how they would loose, money and on and on and on..PLEASE, just give us your best price. After not listening to me, making some comments that were not good, I told him that I knew the sales game, and please just stop and give us the best price. At this time, he said, you can't buy a car from me, because you do not trust me, and he got up. SO SAD. I actually walked after him (even sadder) and said we were finally about $ 300 apart and he was walking away. YES he said....Already made my first mistake going after him, so went back to the salesman spoke with my girlfriend, and we left the showroom. Within minutes, we were stopped by another sales manger that came out of the showroom to tell us, oh, we can work it out. Then they started to treat us better. For the sake of time, the rest of the process took another 2 hours. We got our price on the car, a bit short on the trade, and we did not purchase any of the service contracts. Another high pressure sale, where as you must make the decision on these service options right now! Give me a break. HIGH PRESSURE, NO DEAL. Learn. Went back today to get the state inspection sticker today, they had to clean the greasy marks on the interior of the car, reprogram the sunroof, and we will NEVER place a foot in that dealership again. Gets better...I go the post office today in Salem, NH, and talk to one of the customer service people there, and he tells me about what a terrible experience he had buying a new Toyota. YES, the same dealership, IRA in Manchester. His story is so close to mine. Hard to believe. Many letters to follow, to Mr. Rosenberg the President of IRA, and to Toyota. This dealership can not treat people like this. I understand it's a business. They sold us the car at the price we wanted, and oh yes, told us how much money they lost. PLEASE. I have purchased a number of Toyotas from IRA in Danvers. Always had a fine experience. But I wonder, will I ever give IRA a dime of mine again? I am still very upset about this experience, and can only hope that I save others from a similar one. DO NOT go to IRA in Manchester.

ckc86

16 de ago. de 2007

We bought a certified used car (2003 Corolla) and took it to our mechanic to check out and he said it was not only ( and I quote) a piece of crap" but it had been in a major accident and probably almost totalled. He told us to take it right back to the dealership and they gave us an incredibly awful time. Their friendly attitudes disappeared and they refused to help us. We have a baby who is a foster child and I am afraid to drive her in this car I fear will break down at any moment. It is horrible. Don't go to Ira Toyota in Milford.

Harry007

7 de jul. de 2007

I am highly disappointed and very concerned about the service offered at IRA Toyota, Milford. I visited their shop to get a flat tire repaired. I was told specifically by their service representative that I had a nail in my tire, and I had to replace both the front tires. In addition to this, I was also told that I needed Wheel alignment. I was quoted a price of $244.95 for both the front tires and $79.95 for the wheel alignment. For some reason I smelt something fishy and I decided to walk out of their showroom.Later I took my car to BJs tire shop for replacing the front tires as your service department suggested. I also requested them to take a look at my old flat tire and see if it can be patched. The tire shop told me there is absolutely nothing wrong with my tire. There was NO LEAK whatsoever in the tire, there was no need for plug/patch and for sure I did not need alignment, and the tires are at least good for the next couple of years.I felt cheated and fooled. I believe to maintain their showroom they pull all these pranks -- My recommendation: AVOID going to IRA Toyota in Milford.

KEMDG

24 de jun. de 2007

Worst experience I've ever had buying a car. The salesperson I dealt with was friendly enough in the beginning, but it soon became clear that he had no idea what he was talking about when it came to the kind of car I wanted. He couldn't answer any of my questions, had no idea how to use the computer and disappeared for 30 minutes when we were trying to negotiate price. Finally a (very rude) manager came over and tried to help out, but when he realized that they didn't have the car in the color I wanted or with the options I wanted, he proceeded to try to sell me a car that obviously met none of the criteria I had talked about. He said things like, "a moonroof? What do you need that for? The car is perfectly fine without one." And, "why do you want that dark color? Look at this beige color, it's what everyone is buying." Isn't a car salesman supposed to make the customer happy? Aren't they supposed to figure out a way to get you the car you want? Neither of the salesman put any effort into finding something that I actually wanted. I felt like I was being a burden to them, like they had better things to do. I had already researched prices before I got there, and what they offered for the car, that came with no options, was well above the price for the same car with all the options. It was made very clear, right away, that the price was non-negotiable, it was the best they could give me, and if I didn't want it, they didn't care. Of course I wasn't even interested in the car they were trying to sell me, so I left rather quickly and will NEVER go back there. I also have to mention that I had bought a rather expensive SUV from them less than a year earlier... way to treat repeat customers! I went to Acton Toyota the next day and had the best experience I could ask for. Skip Ira, go straight to Acton!

jamesreale

27 de mar. de 2007

These guys are outstanding!I was very discouraged after another MA Toyota dealer could not complete the sale of a Prius because I was from NH and it was Sunday and blah blah blah. I pulled into Ira and they not only had the exact car available to drive within minutes but completed the deal for $200 less than the other guys and then DELIVERED it to me the next day, prepped, cleaned and fully fueled.First class service.

bighugeone

8 de feb. de 2007

After hearing an ad on WEEI radio for a Camry for the price of a Corolla I called 'ripoff' central. This is the main number that tells you that plenty of cars are availableat the special price. Making an over an hour trip they told me they were sold out. Asked for serial numbers they rudely said I don't need that. Sleeziest place I've ever been!Wouldn't buy a crooked pencil from these aholes. Next day I called the number after I heard the add more times They assured me again that there was many in stock.Another guy within ten minutes told me there was only one left.Another in the same office told me there were none left butI could buy an Auto Camry for 18000 not 13887 of course.Bait and switch liars enable by a radio station on the take.Would n't buy a crooked pencil from these brazen thieves!

MelanieCamry

2 de feb. de 2007

I recently purchased a 07 Camry from Ira Toyota, Danvers Ma. and my experience was unbelievable. The second I stepped foot out of my car I had a very professional, well dressed and polite (not pushy at all...if you know what I mean) salesman. I cannot comment on the service, however I was introduced to one of the service managers and I remained still speechless. All of my standards from a car dealership were not only met but exceeded! My salesperson answered every question I had and I was exceptionally impressed of his knowledge of every vehicle I was looking to purchase. I have since recommended this dealership and salesperson to every one of my friends and family if ever they need to purchase a vehicle. I've always heard of Toyota being a very reliable, solid product, but this experience deserved to be mentioned just as well. Thank You very much toSteve F. and the rest of the Ira staff!!!!Sincerely,Melanie

cchirco

21 de ene. de 2007

This was the worst car buying experience of my life. I bought a 2003 Toyota Matrix from Ira and from sales to service, it's been terrible. When trying to negotiate the price with the salesman, I was basically told that the price was set and if I didn't want the car, he'd sell it to someone else by the end of the day. Wow! Way to make your customers feel important! The car recently had an issue with the transmission. I had purchased an extended warranty, so they called to tell me that I had to approve over $400 worth of work so they could tear the tranny apart and diagnose the problem. If it was determined to be a defect than the warranty would cover it. They tore it apart and the service rep called me to say that I needed a new tranny, which would cost me $4K if I didn't have the warranty, but it would be covered and they would give me a rental car while mine was in the shop. I went to get the rental and was told that they didn't have any cars left to rent. Great. When I picked up my car the woman showed me the work order which said only a small part had to be replaced within the tranny and it would have cost me $1,100. I'm still trying to figure out why the service rep lied to me about the work initially. When we went to pick up my car, we went to the used car lot there to look at a couple Siennas that they had. We stood around for a good 20 minutes before I finally went and found a sales person who said "what are you looking for", and I said "a used Sienna". He said "those are all sold" and turned around and walked back inside. Thanks for the help! We ended up buying a '06 Sienna at Atlantic Toyota in Lynn and had a GREAT buying experience there. Skip Ira and go to Atlantic!

bighugeone

19 de ene. de 2007

I have bought over a dozen Toyota's from afew different dealers this is the worst experience by far. Brazen bait andswitch with the aid of WEEI Radio. This afternoon 1/18/07IRA announced 'Camry for Corolla prices 13887' . Calledthe website 800 number led to Scott who assured me that'at least 7 of these low equipped cars were new and available.He made a call the Jonny sleazeball manager in Danvers.After over an hour to get there they just sold the 2 at that price.When they saw I would not slide to a full priced model theyattempted to kick me and my family out. Never seen such an underhanded disregard for the law in my life. When I askedfor serial numbers of the 2 sold cars he scoffed and said i don'tneed that. Got a load of discusting venumous employees tokick me out. I would just assume spit on them than buy something from them. Got to go State and BBB letters to write. Will write toToyota as well. Don't go near them they smell vial.

planetlou

10 de jun. de 2006

My first new car buying experience, and IRA completely fulfilled my worst expectations. My wife and I went in to look around. We were considering a Highlander, but also a Subaru Forester XT and a Honda Pilot. The salesman was very rude and pushy. He treated my wife like a second-class citizen, which annoyed me. IRA pulls tricks like "this deal is good today only" and other such high-pressue tactics. They did a bait-and-switch on me, too. I ended up buying my car there because I got a ridiculously good deal. But I blasted them on their review with Toyota. In return, I got harassing phone calls from Cynthia in the PR department. She did her best to put an IRA spin on everything, and never even had the class to admit that IRA had blown it. (My review was very detailed, and she couldn't refute any of the issues, but just made excuses.) They ended up sending me an apology some four weeks later with a free oil change coupon. Needless to say, there's no way I'm going to let these jokers work on my car. I'd consider buying again just becuase, since they're such high volume sellers, you can get a good price. But be prepared for a high-anxiety experience and go in there swinging!