CALadyDi

29 de mar. de 2016

So disappointed with this Jaguar Land Rover (Mission Viejo) dealership. My husband and I went twice, ready buy/leave with a Range Rover and this dealerships' lack of negotiation sent us home. Robert Shepherd was our salesperson and Timothy Sandquist was the Sales Manager. They have mandatory junk fees (i.e. $2195 non-negotiable paint protection), their MSRP discount (NOT) was only $1,000 and their money factor is nearly double what other car manufacturers (like Mercedes Benz) offer. Highly recommend going through Costco instead of using this dealership. They're offering the same rank/file vehicle for about $200 less/month. COSTCO: 1 MV LAND ROVER: 0 People need to know -- therefore I'm also posting our story on my other FB pages: Residents of Mission Viejo, Residents of Aliso Viejo (almost 5,000 subscribers), Residents of Laguna Niguel, Residents of Rancho Santa Margarita, Residents of Laguna Hills, Residents of Irvine, Residents of Dana Point, Residents of Lake Forest, etc.

William

14 de mar. de 2016

The salesman was very helpful and kept in contact until I made a decision.

Bruce R

24 de feb. de 2016

Purchased a Jag from Gabe. He went the extra mile to secure the car I wanted from another location. Walked me through the process and was very attentive. I wanted a certain deal and was able to achieve it at this dealership! No so with the one near my house as they just had no inventory. He stayed in contact the whole time and went to bat for me. Great vehicle selection at this dealership. Thanks Gabe for the positive car buying experience.

David Izada Rodriguez

22 de dic. de 2015

I used to live in Orange County and came from Reno, NV, to buy a used Land Rover.The price was right, the salesman did a very good job, but when arranging the payment and registration, they told me that registration had to be done by a local company (to protect the lending bank).I accepted, because that was the only way to do it (or they said).When back in Reno, I knew that I had to wait almost two months to use the car because of the registration, but the local DMV told me that with the invoice I was able to do it by myself. I did it and the DMV guy called the dealership to make sure everything was Ok. I was told that my refund for the service will take at least two months.After 3 months, many calls (most of them, ignored), I received a refund of $470 instead of more than $700 I paid because of the cost of the "service" and other charges.In other words, the good image of a dealership in beautiful Orange County got tainted by less than $300...

mr elms

9 de oct. de 2015

Absolute exceptional service from this facility, Your service department is not very good at communicating so unfortunatly i had to call for help. I got ahold of the manager Scott who went out of his way to help my brother get hi vehicle done and on the road. he and his wife were visiting and were stuck i must say Scott helped them out and even loaned them a car to drive. We will be back to buy. looking forward to the new SUV Jaguar coming. thank you guys very much for helping my family

Stephanie

2 de sep. de 2015

This was a very pleasant buying experience. The salesman was extremely well informed and patient in showing me all the features of my Jaguar automomile. He followed up with me numerous times to ensure all my questions were answered and I was comfortable and happy with my purchase.The facilities at this dealership are beautiful! I highly recommend this dealership and Brian Cameron as your salesperson.

Philip

25 de ago. de 2015

I always find good service from the Mission Viejo Land Rover service department. Their service advisor, Robin, is prompt, keeps us well informed, and is a straight shooter.

Stuart

15 de ago. de 2015

Great friendly timely service with Matt . Thank you!

Julie

14 de ago. de 2015

Got an Excellant deal on a used Jaguar XF - lovin my car!!!!

Jeffrey

7 de ago. de 2015

We are repeat customers of Land Rover Mission Viejo, this being the third car we have purchased from them. They are an exceptional dealership with well trained and very knowledgeable employees. Their service department is also top notch. We had a very pleasant buying experience and would definitely return to purchase yet, another vehicle from them.

Pepe Mercado

8 de jun. de 2015

Great customer service, follow up. I have done work in the past and always satisfy.

Kristy

7 de jun. de 2015

Our sales rep Ronnie was excellent, he took great care of us through the entire process. Also, Matt in the service dept was very helpful and followed up to make sure we were completely satisfied.

Terry

6 de jun. de 2015

CHARLIE WAS A GREAT GUY TO DEAL WITH , NOTHING WAS TOO MUCH TROUBLE, HE CREATED A VERY ATTRACTIVE DEAL AND WON MY BUSINESS DUE TO HIS PROFESSIONALISM AND TENACITY . VERY VERY HAPPY CUSTOMER

Robert Samuelian

5 de jun. de 2015

Great Experience all around. Everything was done correctly and on time.

NatalieV

2 de jun. de 2015

Land Rover Mission Viejo has gone through a major transformation in the last few years. They now provide 5 star service, great loaner cars, and their facilities are very nice. Highly recommend them for service.

Whitney

1 de jun. de 2015

I worked with Matt in the service department. He and his team were professional and kind and went above and beyond...just a couple of examples among many this time around with servicing: they did a detail cleaning for me and were able to clean/buff out several large scrapes of white paint on my LR4 after I was told by several high need car washes this was not possible, I was provided a Jaguar as a complimentary loaner vehicle. The list of kindnesses goes on but too many to list here. Thank you again!

Danastar

31 de may. de 2015

Jag /Range Rover of Mission Viejo, is just an unbelievably dealership, not only do they take care of you. ,but they take care of your cat as if it was their own..

Young

26 de may. de 2015

I had already put down a deposit to purchase one of the 2016 Volvo XC90 Limited First Edition ... yes, one of 1927 built. It was to be delivered at the end of May. Then I had to visit Land Rover Mission Viejo!!!! Big mistake!!!! but in a POSITIVE way. I ended up driving away the new Range Rover Sport HSE ... White with Black Top! The car may be much simple inside and out but it has luxury written all over it. And to put the icing on the cake, Yui, the salesperson, was very kind (didn't feel like a typical salesperson) and stayed with me throughout the entire process from when I walked in until almost 10 at night to make the car purchasing experience very pleasant. He was honest and really pulled through for me in many ways. And not to mention numerous texts and emails to ensure my satisfaction with the vehicle. I don't think I would be purchasing another Land Rover anytime soon, but I would definitely recommend the dealer and the group of nice professionals there at Land Rover Mission Viejo to all my friends and family. Thank you, Yui and the group of just nice people at LRMJ. ^^

Marie Shellum

20 de may. de 2015

This was our 5th new car from this dealership, Brian smith and Janessa and the entire staff here make it our go to dealership. By the way we drive 70 miles from La Jolla to make our purchases here. Brian smith will forever be our Sales Professional.

Steve

19 de may. de 2015

This is my 4th LR. LR MV was amazing in terms of finding my vehicle, advocating for me and delivering precisely what I was looking for without prior success.

James L

18 de may. de 2015

Very refreshing buying expierence, very friendly staff & over all very professional

Cecilia Lentz

6 de may. de 2015

My husband and I were there to buy my husband's car but at the end we bought mine too..... excellent service :)

veryupset

6 de may. de 2015

Do not even think of buying a car here. My experience mirrors every other complaint made on this site.If Jaguar knew what was going on at this dealership they would close it, as it is doing great damage to their brand.

TM3

14 de abr. de 2015

Customer focused team. Had a great experience and would buy from them again.

Ata Saberi

6 de abr. de 2015

Pleasant and prompt service. very friendly and helpfull staff. Fair on the trade in. Will recommend the dealership and the salesperson.

Randy L

11 de feb. de 2015

Alan Germaine was my sales rep. He was great to deal with and made the process easy and painless. They have really nice facilities. Much nice than the dealership in San Diego.

LHILKER

3 de feb. de 2015

Staff was great and very accommodating! and I love my new car!

lisa

24 de ene. de 2015

I haven't purchased a vehicle in almost 17 years, so needless to say, I was a bit apprehensive about the whole car buying experience. From my very first phone call, to the day I got to drive my new Rover home, working with this dealership has been an amazing experience, actually pleasurable. Alain Germain in Sales, Scott Paul the General Manager, and Brandi McArthur in Finance, all treated me with excellent customer service. I live much closer to another Range Rover dealership, but they weren't willing to work with me, so I reached out to this dealership, which ended up being a blessing. I would highly recommend this dealership to anyone who is looking to purchase a vehicle.

Hooman

20 de ene. de 2015

amazing job, friendly service and they took very good care of us, the process was quick and easy and the dealer went out of his way to make sure we got what we wanted

Out of State Buyer

25 de sep. de 2014

I was very much interested in a vehicle at this dealership. I did not receive a return call or an e-mail after submitting an inquiry through the cars.com website. I call into the dealership 2 days after the initial inquiry was submitted and left a message for a salesperson to return my call. I receive a call a day later and requested to have the final pricing and fees sent to me in writing on dealership letter head so I can have my credit union finance the vehicle. Then I was told that I would have to fly in to sign the paperwork, which I did not understand why because I purchased several vehicles out of state without have to fly in to the dealership. Days went by and I still did not receive the required paperwork. I had to contact the salesperson once again, who give me a poor excuse for not getting the information to me saying that the corporate office had to provide final numbers and they were busy. Three days went by and still nothing. The salesperson then emailed me and asked if I was still interested in the vehicle....well yeah! This time he said that if I wanted the vehicle, they would have to "control the title.... You have to use our lenders and you still have to fly in to sign the paperwork". So I tried to negotiate the price to try and compensate for me having to fly there. The salesperson emailed me back and said the vehicle was sold. REALLY! Suggestions for this dealership: 1. Limit you online advertising to within a 50 mile radius of their location. 2. Note in your advertisement that out of state/city buyers will have to be present to complete paperwork 3. Refrain from forcing buyers to use your lenders. 4. Respond to inquiries in a much timelier manner.

Shopper

31 de mar. de 2014

I bought a very expensive pre-owned car from this dealership. When they delivered the car I asked for the spare key. The service manager told me the salesman had it but he was off that day. I called the following day and continuously for about a month before they told me there was no second key and it would cost me $500 to purchase one. I asked why they did not tell me before and they said I should have asked for a second key during the sale. I asked to speak with the GM and the sales manager told me I could not speak to anyone else and that his word was the last word on the matter. He told me I should have negotiated a second key during the purchase. The car had a visible dent on the side and chipped paint on the front bumper, I negotiated for those repairs but how do you know that the car you are buying does not have a spare key before you purchase it?

tonifisher466

28 de mar. de 2014

You would think if you buy a very expensive (pre-owned) car from this dealership you get an extra key. One would also think that at least one person there would return a phone call after promising to do so. Well I thought that but I was wrong. I bought a car from this dealership a month ago. When presented with THE key, I asked: "Where is the other key" The credit manger said" Oh, the salesman must have it and he is off today." I called the following day and asked the salesman, John, for the key. He said " I will go to the service department and get it and call you back". Two days passed and I had to call him. He said he could not find the key and perhaps there was not an extra key. I told him I needed an extra key. He said he would look into it. I called him three more times to no avail, he never returned a phone call. I call the dealership and got the receptionist who transferred me to the service department. Over the following three weeks I spoke to the service manager, Chrystal and to someone who said he was the assistant manager. All said they would order a key and call me back and not one of them did. Fast forward to today. I called and got another woman. She said I needed to talk with the sales manager and she said, yes again, she would have him call me back. Guess why.... I called back a few minutes ago and asked for the sales manager. The receptionist gave me the parts department, the person who answered the phone transferred me back to the receptionist and the phone rang 22 times before I hung up and called back. It then rang 16 times before she angrily answered. I asked for the sales manager and I got Tim. He said the dealership policy is that if a car does not have a second key you have to negotiate for one before the deal is closed or they will not furnish one. I asked how I was to know the car did not have a second key or for that matter a first key before delivery? He had not answer for that. He just quoted their misguided policy. When I asked to speak with his boss he dismissed me like a child saying there was no one he reports to and his is the final word.So my advice to anyone who is buying from this dealership is there is no after purchase service. Once they get your money they treat you like crap. Save yourself the humiliation and shop another dealership or brand...I will never purchase anything else from them.

Rose Lexus

24 de feb. de 2014

I have been looking for an lexus IS. 250 for my first car. I drove from the valley to see this car and it was everything I had seen online..!!! To perfect to believe. To top that off the customer service was amazing..!!! Got a great deal and left very satisfied. Definite professionals...!!

BabyRRintheOC

30 de ene. de 2014

Very easy process and good sales people. I was very happy with my purchase and the transaction time. This is a good place to go if you are looking for a quality Range Rover. I will definitely do business with them again.

JJ

27 de oct. de 2013

Bought a used car, had a great experience. Go see Barett

Nolonger a Customer

19 de oct. de 2013

- Checked in my car for a Check engine light, Misdiagnosed the car several times for one week, and end-up paying over $2000.00 for parts that just got replaced in addition to over $1000.00 for labor work. - Received a quote for over $1000.00 for a simple front brake job - Another $1200.00 for front -end problems that existed since a bought this car from the same dealer. This is an example of a dealership that gives Land Rover brand a bad name. I have lost faith in ALL Land Rover products and after research on line I found out there is numerous complains about this particular dealership and their work ethics, especially their poor knowledge of the Land Rover brad and their over charges. Does anyone from the manufacturer of Land Rover monitor these guys or have any concerns about the mass complains against this dealership? Anyone care?

jcl

28 de sep. de 2013

I had a great time here! The whole process was easy, fun & relaxing! Ask for John Dreyer! He went to every extent to make this deal possible for me! 5 stars for this dealership!

JOY

28 de sep. de 2013

I came in in need, and I was helped with everything! I love my car, and they were able to do everything I asked & more. They went above & beyond to help me, and I would definatley refer this place to anyone!

The Rose

6 de may. de 2012

Had a really good experience. I had been looking for several weeks. They had the best price on a 2010 Lexus RX 350. Drove up from San Diego area, definitely worth the drive. Truly a beautiful car.

JGMC

22 de ene. de 2012

Their communication is horrific. You are interested in a car, you ask about it, no body returns your call in a timely matter. You call again ask for some info on the car another sales person oh so and so is working with you I will let him know. No one calls, I call again, mind you this is another day. Speak to his manager (possibly) and that communication is iffy. More questions no word until a week later they said they sold the car but not until I contacted them again and again.I THINK CORPORATE NEEDS TO BREAK UP THIS HORRIFIC SALES TEAM TO OTHER BRANCHES TO LEARN THE BASIC CUSTOMER SERVICE. BRING IN NEW PEOPLE.

MACRO

3 de abr. de 2011

Went in today to look at a used vehicle. The vehicle was in very poor shape and the lame attempts made to fix the problems by this dealer were very bad. I went ahead and made an offer anyways taking into account the shoddy workmanship. They took my number and told me they would call me back. Never heard from them.

MVDOCTOR

5 de abr. de 2010

I used to buy and service my Jaguars at Bauer before they went out of business. Then I found out that the same outfit (Pendragon from England) that drove Bauer into the ground also run this place. Far from the pleasant experience I used to enjoy at Bauer, these people are only interested in one thing, taking your money! The service manager, Dave, is very arrogant, I had to return three times for the same problem and still it is not repaired properly. Then after not taking care of my service needs, they had the gall to try to push me into a new Jaguar. I told the GM Ted Pawlina that I was not interested as I have now learned that Jaguars will now be built in India by the same group that brags about building the cheapest car in the world, Ta-Ta Motors! Also, everyone that works here now seems to be from the U.K. and possess the typical British lofty/superior attitude. Now that stuff might go over there in England, but Americans seem to prefer to work with someone more down to earth. Needless to say, I WON'T BE BACK!

aaronb4

15 de mar. de 2010

This dealership has all the signs of Going Out of Business...Brought my car in for a broken door motor...which they fixed..picked up my car with a broken door handle. I bought the car from them, never had any problem with the door handle, it was never broken...picked up car and found out after handle was coming loose that they had glued the door handle cover on. Gave me the excuse that it was that way prior. I live in San Diego, and the Jaguar dealership here just closed down...went out of business...they too tried to not fix my A/C...but had my mechanic confirm the leak on the A/C and they fixed it without question after that.