K Smith

26 de jun. de 2016

This is the second vehicle we have purchased through Jeff Sweeney Mazda, one used, one new. David Valines was the rep. we worked with both times. He made both experiences enjoyable. He is very knowledgeable and has excellent customer service skills. All employees we have worked with at Jeff Sweeney have provided the same high quality of customer service. I would recommend purchasing a vehicle from here and would specifically ask to work with Dave Valines.

happymazda

13 de may. de 2016

First off my old car, which was a Honda Civic, was about to be over it miles for its lease. This was my first lease and I had screwed it up going to Columbus to Cincinnati a few to many trips. But thats besides the point. Joe Collins was my sales rep and he helped me get out of my lease early and even was able to get me into a new Mazda R3 lease for just about the same price I was already use to paying with my Honda. He listened and was very respectful and even helped out with the budget concerns. I would highly recommend working with Joe. He is not just the average sales person looking to score the big money but is the sales person that listens, understands, and even knows how to work in a budget mind set. Also, he is completely reliable when he says you may email him and he will respond he really does respond. I appreciate his hard work and effort to making me a very happy customer and definitely would buy future Mazdas'.

a.civic3si

8 de may. de 2016

I went in looking for a used car as a first time buyer and the experience was great. The dealer I worked with was very helpful and answered any and all questions I had. He made the process easy for me and I walked out with my first car that day. He made sure he was available to contact out of office hours if I had any more questions and responded reasonably quick. I was in the middle of moving homes and he helped me by having my cars title mailed to the dealership to make sure the documents did not get lost somewhere in the mailing process. Excellent service over all and he really takes care of his customers!

outtda

7 de may. de 2016

Salesperson was very helpful, listened to our wants/needs in a new automobile, and provided multiple opportunities to test drive different models. The buying experience went very smoothly and quickly. The friendliness of the sales and financing were top-notch. NO GIMMICKS--NO RUNAROUND

kc352005

7 de may. de 2016

Worked with Joe at Jake Sweeney Mazda West. Very personable, patient, and worked with me every step of the way. I would recommend this dealership to anyone.

Emily Gardner

4 de may. de 2016

Overall, my experience with the dealership was positive. I intended to buy a Certified Pre-Owned, and worked with Mike to try to find a good option. I spoke with him over the course of a couple weeks and was not able to find what I wanted in a used car, but he was very patient and flexible with me. I then decided to go with a lease and he was able to get me into a 2016 Mazda3 at the payments I was looking for. I think the dealership has a lot of options and everyone there was friendly and accommodating.

NormanK

27 de jul. de 2015

Nice and honest people. This is my 2nd used car I purchased through them. Thanks!

S137

1 de jun. de 2015

I went into the dealership not very hopeful. I've been turned down other places and thought I would have to go to a buy here pay here place. Kimberly was wonderful!! She kept me informed thru the whole process and then pulled up a car that I never would have thought I could own!! I love my new Mitsubishi!!! I will definitely come back to Kimberly in 2 years!

Edzell

23 de may. de 2015

I was interested in possibly purchasing a car here after seeing the tv ads for 99 dollars down. What they don't tell you in the ad is that your credit has to be impeccable and the loan itself is short term. This according to one of their salesman I spoke to! I had seen a few cars I may have been interested in that were withing a price range I had in mind! There was a green VW Beetle that according to the Carfax report had no damage on it! but unless they had one in hiding, the only green beetle I saw have a few dents in it and was missing a light cover on it! The salesman I spoke to was nice enough but I wish their ad were clearer so I didn't have to waste both my and the salesmans time!

dontef616

14 de feb. de 2015

I was treated with respect, got a very fair price, quick service and a great finance rate. Luke and Noah did a great job in getting me the car I wanted. This is my 2nd car purchase from the Sweeneys the 1st was 2004 and the lasted me 10 years with only minor problems. I would recommend buying your next car from the Sweeneys they treat you like family. Thanks a lot Noah.

Acura

14 de feb. de 2015

I was treated with respect, got a very fair price, quick service and a great finance rate. Luke and Noah did a great job in getting me the car I wanted. This is my 2nd car purchase from the Sweeneys the 1st was 2004 and the lasted me 10 years with only minor problems. I would recommend buying your next car from the Sweeneys they treat you like family. Thanks a lot Noah.

GB2000

10 de dic. de 2014

The following is from a review from another Jake Sweeney's other Mazda dealership titled "Worst Experience Ever" on Cars.com:"Without a doubt, the worst car buying experience ever! I worked out a deal with my sales person but when I went back in to finalize the deal, the Sales Manager Travis Himebaugh had changed every aspect of the deal raising everything from the price to the down payment. When I refused the changes, he didn't have the decency to shake hands when we parted."The only difference in my experience was that I dealt with a salesman named Steve who was very competent and well mannered. But once we had agreed on Sales price, trade in value, taxes and other fees, the sales manager (same first name- Travis, but different last name) came up with some new way to add and subtract that had me paying 2 grand more than I had agreed. When I went over the numbers with him and showed him 2+2 equals 4 not 6. He made some lame excuse that it was the computer. But then refused to honor his price and pretended to be upset with me for being able to do simple math.Steve was kind enough to call me back and explain that another buyer had expressed interest. But I still don't understand why Travis just didn't tell me things had changed and the deal was off the table instead of lying through his teeth.I'm not a believer in Karma, but the buyer that did agree to buy the car (used car) required an inspection from another dealer and during this inspection the garage door crushed the roof of the car- sometimes the right thing happens to bad people.

JessicaDunf

4 de oct. de 2014

I just recently purchased a vehicle from this dealership. Julie (the salesperson) and I made a couple agreements prior to me purchasing my new vehicle. One of those agreements was to have a small dent fixed on the driver side door, along with painting that dent and my back bumper. This is where I started having issues:When I dropped my car, , I was given a Chevy Cruze as my rental car. One of the employees went to put gas in the car, and I was told I could wait outside for the employee to come back with the car, then I could leave. When the car pulled up I noticed that there were some pretty recognizable sized dents on the vehicle. Not only were there dents, all of the tires had low tire pressure. The guy who brought the car around to me even told me that he put air in the tires and the low tire pressure light would go off. It did not go off the entire week I had the vehicle, in fact, the tire pressure dropped daily. I decided to let it go and drive away with the beat up/unsafe car. A week later I showed up at your dealership to drop off the rental and pick up my car. An hour later I received a phone call asking if I reported my 'accident' to my insurance company. When I told her those dents were there prior to me driving the car, I was basically told I was a liar. Not only was I being accused of wrecking the rental car, I am COMPLETELY dissatisfied with the paint job. It literally looks like a child took white-out to my car. I've never seen such a terrible paint job in my life. It is so terrible that I now have to spend my own money and take it somewhere myself to have it fixed, and on top of that, it took one week for this amateur paint job to take place. On top of the terrible paint job, one of your coworkers decided to eat chocolate in my car, because I now have two chocolate stains on my drivers seat. I've tried contacting the dealership about the situation, and it is impossible to talk to a live person. Every phone call goes straight to a voicemail, and my phone calls were NEVER returned! I even sent a long email to the manager of this store, and two other workers....never got a response back!DO NOT waste your time and money doing to a dealership who has zero respect for their customers, on top of doing work!

goreds

20 de sep. de 2014

Buying process was easy, as it is anytime you know what car you want. In and out. However, when I went back 4 days later to pick my car up none of the repairs were done and it was still just as dirty as it was when I test drove it. When I went back the next day all they had done was cleaned it and filled it up. Its now been nearly a month since the car was purchased and I still don't even have an appointment to have the repairs done. It needs one little piece they had to order and they claim it still isn't in yet. Mostly because I think they ordered it just yesterday after my 4th email and 2nd call. Don't do business with them unless you want your overall car buying experience to take triple the time it should. Do yourself a favor and find the same car at a dealership down the road.

Ed

21 de abr. de 2014

I was not looking forward to buying a new car. Tony Wallace and Jake Sweeney made the buying process painless. Before I buy another car I will contact Tony Wallace of Jake Sweeney Mazda first.

confused man

7 de abr. de 2014

called about a car , wanted to get a monthly and how many years I would have to pay it off. three hours later , and about four phone calls , I have nothing. I did learn that buy here pay here. doesn't mean they hold there own accounts. Julie the sales girl told me buy here pay here goes thru a bank. and with that said . that pretty much explains my hole experience , they acted afraid to drop the gavel and say the terms. I told them two times I no a bank will turn me down that's a waste of time, I have good credit but limited income. she had several chances to get my info but didn't . Julie said ok call me back in twenty minutes I called back and even though I told them several times a bank would be a waste of time, she says we are going to have to go thru a bank, the call back the second to the last time she didn't get any info on me to go thru a bank with but told me to call back . I thought I would get the numbers , she says we have to go thru a bank. ARE YOU CONFUSED AT THIS POINT, well come sit right next to me and we can both be confused together. im not mad, just confused , see I was here once before and the boy went around the corner there to the big guy I guess and came back with numbers . it was simply as that. So I came home read some reviews on this car I was checking out here and a few scared me. I also went to cars.com and checked out the same car with the same price and only 3k miles as compared to there 25k miles and kokomo a family owned and run dealership explained to me about there life time warranty on anything under a hundred thousand miles. I cant say don't go here , I can say if they start the run around don't call back any more at that point go somewhere else.

Jeff

22 de sep. de 2013

We had some credit issues and Steve and Tavis flat made it work. You will never get better treatment anywhere. I would highly recommend this dealer group great selection and price.

Angie

15 de jul. de 2013

I asked a question online about a car that they had for sale but they never replied. I'm guessing they don't want to sell cars.

Unhappy buyer

27 de feb. de 2013

Purchased Four vehicles from this dealership in less than two years experience has been horrible they give you nothing for trade in they ignore you after the sale should you have a vehicle with a warranty they will not honor it Their service department treats you like idiots ignores any problems you do have or simply does not attempt to repair any issues you bring to their attention Once you sign any documents you no longer are of any value to this dealership they treat you like dirt