Nidia

27 de may. de 2014

In less than 1 yr I took my car for service 2 times and it took them almost 2 weeks to to get the truck fixed. Never got a car from anyone and had to keep calling to see whats going on with my car. They did not even have a loaner so I had to go out and rent a car on my own. When they called me to pick up the car nothing was done on the vehicle it took them 12 days to diagnose the vehicle

Peter B.

19 de may. de 2014

I was in the market looking to lease a Ford Fushion, after my salesperson Luis let me test drive it, I wanted to get down to business with the numbers. There, the GM Jay came out and I found him to be courteous and extremely helpful in asking me what type of car I want. When he found the car I was looking for, it was time to go over the pricing which again Jay provided exceptional service in making sure I stay in budget. My family and I have purchased/leased many cars and we never met a GM as dedicated as a Jay in making us feel comfortable in purchasing the car I want for the price I want. I would recommend both Luis and Jay highly if you are in the market for a new Ford.

Carolyn hamilton

15 de abr. de 2014

Cheeky /Luis they are the best I come there an Saturday an they was so good an help me to get what I want an Monday I will go back to get a car at jersey city ford again once. Luis an cheeky is still working there

like my car safe

9 de abr. de 2014

was in for maintainence 4/1/14 and 4/2/14 your service writer (female Hispanic decent) was very disrespectful especially to my Military I.D. she could not wait for me to leave. I was there 4 hours Monday and another 2 hrs Tuesday. horrible. she refused to even look at my I.D. or give me my discount she told me to see carlos the next day. she tried to charge me for wheel alignment on Monday when my tires were put back on the same way I went it with. she made a mistake of telling me my tires that I wanted were in stock and after 2 1/2 hrs I approached her and she told me oh they are not in stock. had to go back the next day but she wanted me to pay for everything right there, wheel alignment and tires I did not get.

C.Mendoza

26 de feb. de 2014

I leased a vehicle back in 2013. After signing all paperworks, i get temp plates on my vehicle which is normal procedure. After 20-30 days i get my plates and registration to later(5-6months later) find out that in january 2014 my registration was expired after getting pulled over by RAHWAY, NJ POLICE. I got off with a warning and decided to review the lease i have signed for. It appears that my lease indicates that $365 was added to the lease to cover for the MVC title/registration for "FULL TERM OF LEASE". i called Jersey City Ford spoke to front desk Angela who is a complete novice to her job description and requested to speak to my finance manager "Nelson" but unfortunately i was told that he was FIRED. I then requested to speak to another manager. I was transfered to mailboxes after mailboxes until having the chance of speaking to "BILL Weisman". i explained to Bill my situation on 02/22/2014 and he stated that he check the situation and then call me back as MVC does not work on weekends. Unfortunately, he didn't, i called on monday and explains that his computer database indicates the MVC Title/registration was a "transfer" which is not indicated on the lease i signed for. i vented out to Bill that i needed my registration renewed for the full term as indicated on lease. Unfortunately, Bill refused and gave me the "Princess Attitude" which had my blood boiling because he believed the info on computer was accurate. We stopped the conversation after that because he was not help. I then decided to call back and spoke to someone by the name of "Erma Tavares". I explained the WHOLE situation again and she transfered me to front desk where once again Angela transfers me to mailboxes. i call back i speak to Erma Tavares once again and demanded that for someone to get off of their a** and find a manager that can resolve the issue, immediately. Note: almost all dealerships are partnered with MVC in order to print out a registrations, renew and etc. Furthermore, Erma gathered all the info i explained, she personally reached out to "Bill" and im guessing co-worker to co-worker communication she wanted "Bill" to handle it. I told "bill that your system is wrong and i a copy of the lease which sure enough he requested me to fax it to him, so i did. After forwarding the copy of the lease, i called "Bill" i get a different tone of voice, like if i was right or something, oh that's right I AM!!!. Bill askes me for my email and then forwards me a picture of what the system indicate (transfer). So obviously the copy of my lease does not match Ford's database. BINGO!! After, i thought "Bill' was going to apologize for the inconvenience and fix the issue right away he then tells me that he has to match my lease with theirs and gave me a lame excuse that its in storage and they are "trying" to find it. I called today 02/26/2014, i get Bill's voice mail and just so everyone knows i am still waiting. i cant use my car until then which i will most likely contact an attorney general, Better Business Bureau, Corporate Attorney and the IRS since their book keeping is not correct. Just playing fair. Fortunately, i review everything i sign for.

Al V

23 de ene. de 2014

I leased a car on Jan 1st and it is Jan 23rd, I am still waiting on plates for my car I called to speak to a manager and was told they will return my call, I am still waiting. I give this dealership an "F". My temp. plates expired on the 20th and was told they don't know what the problem is. I contacted DMV, with an answer of "we don't have any paper work for the VIN# provided"....

Remi

10 de ene. de 2014

This is the first time dealing with Jersey City Ford.. It was well worth the ride sales staff is excellent and the service department is No 1 , I purchased a used Edge the sales man was easy to deal with and helped in every step of the process. After driving home I noticed the back tire had excess wear on them and I had an issue with the door locks . Called service made an appointment and they took care of everything and replaced the tires and no cost to me and the used car rep. appoligized that the car was sold with bad tires.

Wculhane

30 de dic. de 2013

Steven Cruz helped me he did an amazing job, most important he was sincere and upfront which was what I wanted and couldn't be more satisfied got a great deal, thanks Steve I will be recommending everybody to you keep up the excellent work

Carolyn H

13 de nov. de 2013

Nick was my sales consultant. The deal on my trade in and the price for the used car I bought were very close to those quoted in Consumer Reports. I found the car I wanted on the dealers website and visited them the next day to put a down payment and hold the car. the buying process was very efficient. I would recommend them to anyone looking for a good deal on a car.

Unknown

22 de sep. de 2013

Hands down the worst dealership I've been to. The vehicle look like something you would see at a auction

Unknown

5 de sep. de 2013

I took in my vehicle for service and it took them over 3 weeks to try resolve my issue. I left numberous message for Carlos Rodriguez in the service department asking question as to how long it would take to fix my vehicle and he would never respond back. One day had to call ever 5 minuntes until he got tired of hearing him get page so he can pick up my phone call. I even left message with his supervisor Vinny which til this day has not called me back as well. I would not recommend this place they are a RIPE OFF and sad to say my vehicle still is not working the write way. I called him back to fix my problem and they still have not returned my phone call.THIS DEALEAR IS HIGHLY NOT RECOMMENDED

Laura Kuhl

26 de ago. de 2013

This is the worst dealership I have ever had the misfortune of trying to doing business with. After over 4 hours of trying to work a deal they told me if I came up with $3000 down I could take the vehicle, I came back with the cash and was then told I needed another $3000. I was trading in my 2010 370Z for a used Hummer that is still sitting on their lot 2 months later. They will not budge on any prices. They promise the world and they do not deliver.

Bob

25 de ago. de 2013

They offered a 2012 SEL for $23,000. After I test drove and was ready to purchase, the Sales Manager suddenly said he paid $27 plus spent $895 to prep the car so he couldn't sell for that price but instead wanted $28K. The car was full of dog hair and the brakes needed to be fixed. So much for the Certified car they first offered. A big waste of my 2 hours.. They lied and gave me one price and then changed the price when I was excited about buying it. Don't waste your time going there.

person who drives every day

23 de ago. de 2013

I have been going to this dealer for a while just out of habit. I never felt comfortable wiith the service, I always felt it was about getting as much money out of me as possible and not really much concern about me as a customer. I kept going due to one technician. Today he was not there and I had my car serviced anyway. Afterward I found out some of the work I paid for had not been done. While I was there I also found them recommending service that did not apply to my car, giving me advice from the wrong service sheet, promising a technician who did not end up working on the car as promised. It was the realization of all the concerns I had about coming there and I won'T BE BACK.

SeanMM

18 de ago. de 2013

I went in to jersey city ford the other day and right as i walked through the door someone was there to greet me. They knew i was interested in a mustang so they already had it ready in front of the store, they let me go for a test drive and told me everything i wanted to know about the car. The people at jersey city ford are very friendly and personable. I would recommend them to people looking to buy a car with no hassle. Overall a great experience.

MJ

31 de jul. de 2013

Emailed them about a car I was seriously looking into. The car had low mileage and was very low priced. I wanted to make sure nothing was wrong with the car so I could buy it. The staff told me they would Email back about the car's condition later that day. Instead, they raise the price of the car and do not Email me back AT ALL. It is 3 weeks later and I'm yet to hear a reply about the car.

Juan

20 de jul. de 2013

This are the worst awful service no good just a preown vehicle there and sold it to me with a lots of damages and they charge me like $800 dollars for the certification and told to inspect the vehicle on my own and i told the sales person i am not a mechanic and i find like five damages on the vehicle and they told me to take the vehicle like that and bring it back during the week for repair i took the vehicle back there they took over a week and when i went to pick it up the sales person told me that everything was fixed we went to get the vehicle at the shop and when i verify nothing was fix on the vehicle this is the worst service ever bad people just want to rip people off !!

vflorek

11 de jul. de 2013

Recently I bought a certified pre-owned Ford Edge Limited edition I was shopping for a new car but felt in LOVE with this car witch has everything That I wanted in a car for a family and still looks cool and comfortable I was treated very special at this dealer; I brought my 3 years old Son with me on two separed occasions and the staff was helpful Understanding and accommodating my non stop child I am pleased with the professionalism and respect of the staff In particular Luis Tavares, Rick, and Nelson Peres. Thank you Ford for the convenience on having a good Dealer so close to my house

Edwin A Zamora

10 de jul. de 2013

I drove from Flushing, NY to Jersey City Ford because a friend recommended this dealership to me. Im glad that my friend gave me this recommendation. They treated me very well. I purchased a 2013 Ford Explorer and Im very satisfied with the excellent service I received from the Jersey City Ford Staff. I would like to thank Carlos and Rudy for helping me in the process to get my new car.

Jackie Ramos

9 de jul. de 2013

I just bought my 1st car 3 wks ago at Jersey City Ford and I have to say The experience, and service was excellent in compare to other dealerships around my area.I really appreciate the salesmen Rick Wells/Jr. Diaz for helping me during the process of buying my new car.Thank you both, and everybody at Jersey City Ford for your excellent work, and effort to make costumers happy.

anthony and colleen

8 de jul. de 2013

We traveled from staten island and couldn't have been happier. We decided to go to Jersey city Ford thanks to Pat, who was the most friendly, knowledgable person we have ever spoken to at a car dealership. Walid was the best sales person. No pressure, showed us everything we wanted to see, and took us on the longest test drive we've ever been on, which was good cause it helped us make our decision. We spent a bit of time there, 6hours, but it was worth it . Walid worked till he got us the car we wanted, then after all was done sat in the car to help us with our phone and sync. Nelson was the best finance person we have ever dealt with. He helped work out our numbers to make everything affordable . The entire staff was knowledgable and courteous. They were friendly and made the whole experience that much easier and nicer. A special thanks to Rudy and Steve for helping make the whole deal come together.

Bessie K

5 de jul. de 2013

Just bought my 2013 Expedition. I love my new car!!!! Staff was amazing and the GM at Ford made me feel like a one in a milion customer. This dealership is the best, GO!!!!

ross

3 de jul. de 2013

We recently purchased a used car at Jersey City Ford. The experience was good and we are happy with our new (used) Jeep Patriot.

elegle

23 de jun. de 2013

scammers, lied about prices had hidden fees that they don't tell you about till after you go there, and lied about the condition of the car.

Happy Customer

5 de jun. de 2013

They do make it happen. Very Good customer service, I would def. recommended it to any of my friends who needs a good car. They find you the best deal they can and make sure you leave with a car that you like.

MR. VARGAS

25 de may. de 2013

i WENT TO THE DEALER TO GET A WORKING VAN AND A REPRESANTIVE BY THE NAME OF JEAN CARLOS BREA. HE WENT BEYOND EXPECTATIONS TO SERVE ME IN FINDING WHAT I WAS LOOKING FOR. VERY KNOWLEDGEABLE STAFF IN EVERY ASPECT OF THE SALES PROCESS. I WOULD HIGHLY RECOMMEND TO FRIENDS AND FAMILY. I WAS VERY PLEASED WITH THEIR SERVICE.

Melissa Sweets

24 de may. de 2013

I was a bit skeptical walking into this place since I've worked at Metro Honda and Hudson Toyota before (I be knowing the sales tactics) but to my pleasant surprise this place is actually different. They really, really work with you to help you get the car you need, not want. My 2002 Benz with 120k miles was just not cutting it anymore. It was a pain and extremely costly to maintain so I tried my luck and I'm glad I did. Even though I have really bad credit, somehow I managed to walk away with a beautiful 2013 Ford Escape. I honestly was trying for the 2013 Ford Edge, which I could have gotten away with but Marvin, Victor, Rudy, and Steve all coaxed me into realizing that I would be living above my means and I didn't need such a huge car payment or a big car, which is rare! Thank youuuuu JC Ford for everything!!!!

SU PAK

24 de may. de 2013

OUR SALESMAN JEAN CARLOS BREA WAS MORE THAN EFFICIENT AND ACCOMODATING TO OUR FAMILY. THE STAFF WAS MORE THAN WILLING TO WORK WITH US. WE DROVE 2 HOURS FOR OUR CAR AND LEFT THE SAME DAY. IT WAS A GREAT EXPERIENCE!! DEFITNETLY RECOMMEND THIS DEALERSHIP AND COME SEE JEAN CARLOS HES GREAT!!

Hennessey Carrera

23 de may. de 2013

i recently bought a ford fiesta 2013, it was in unbelievable condition and it was at an excellent price (very economic). Futhermore, the staff was amazing, and they were so patient when i was looking for the right car because as a mother of two, it isn't very easy to pick one out. I needed to check if it was safe enough for my children. In addtion, the sales person Marvin was very helpful along with the manager, Steven who even offered lunch while i waited for the car to be ready, etc. The service was as quick as possible. Highly reccomend it!

sanchezc74

23 de may. de 2013

This is my second time and I am always pleased with the service and attention. They know what they are talking about and deliver the best customer service. I have recommended this dealer many times to friends and family and they are always happy and become new customers. I feel like they take care of their customers and really listen to your needs. The men and women of Jersey City Ford are the best.thanks to marvin ,rudy tremenio and nelson cool guys

Ruchi Patel

23 de may. de 2013

I recently bought a ford explorer from here. Marvin, my sales person was extremely helpful, along with the manager, Steven, whom offered me lunch while i waited for my car to be given to me. In all honesty, everyone there was just so friendly and made it a great first-time buying a new car experience. I would rate it twice the amount of stars allowed here, and highly recommend coming here.

Zenia Dela Pena

23 de may. de 2013

I just bought my 2011 ford explorer this week and had such a great experience! Our Salesman Freddie was really very nice and helpful. He took the time to look for the car that we want. The finance manger Nelson was really nice! he really took the time to get me and my husband aproved! Our monthly payments was even less than we expected! All of the staff were very friendly too. When i got home there was a small dent on my car(which was my faul for not noticing it when i was the dealership) and the previous owner did not leave the door code so i took it back to the dealership. They did not hesitate to offer to fix it and reset the door code for free!!! I would highly recomend this dealership!!

Linda Birmingham

22 de may. de 2013

I had a wonderful experience at Jersey City Ford with their entire team. From the moment I entered the show room I was treated as their most valuable customer of the day. The sales person was extremely knowledgeable about the car, the Edge, which I was interested in and purchased. I was shown the differences with each of the models. I never felt pressured in any way. The best part, the final deal ended up to less expensive than I anticipated.

Ed. C

20 de may. de 2013

Overall a very positive experience - worked with a very accommodating team who cared about the customer goals. Marvin did a great job in setting me up with an amazing 2013 Ford Edge which the family and I really enjoy. Nelson was also very helpful in taking care of the financial side of the deal. I am extremely satisfied and would recommend this dealer.

omitsu

18 de may. de 2013

this is my fisrt time in this dealer I buya new car ( ford scape) im very happy, I know this dealer for Rudy (General Manager), and Marvin Tremenio (Lease Retention Manager) this is a great experience Marvin was exellent he explaint to me every thing abaout a car very well he give me a trip around, im VERY SURPRISE about my new card doing the servises was great every body is very nice in this dealer.

Karen

16 de may. de 2013

Purchased a used truck. Had nothing but trouble. Was given the option to get a new truck. After all the headache and time, I am now happy.

Joanne

13 de may. de 2013

This is my second experience with this dealer in two years and I didnt think they could get any better! They really do treat you like a member of the family. They make you feel like they genuinely care about you.The management is very hands on and friendly. Nothing is ever a problem with Jersey City Ford. They make sure that your car buying process is stress free and that you are comfortable and satisfied with your choice. I love my Edge and just got another one. Even though I live on Long Island, I would never go to any place else for a car and I have recommended this dealer many times with success to my friends and family. The men and women of this place are the best.

Alper Eskinazi

13 de may. de 2013

He is an amazing salesman. Good service, honest, reliable...High recommended.

Satisfied Customer

8 de may. de 2013

I just traded in my '06 Explorer for a brand new 2013 Edge. I have to say that I was very leery at 1st, because I didn't have any money for a down payment. However, I was reassured that I would be leaving with brand new car. The staff was very friendly and courteous. They took the time to explain all of my options so that I could make the decision that was right for me. Some places put a lot of pressure on you to purchase a vehicle, but that was not the case with the people at Ford. I left there with a sense of satisfaction and would definitely refer anyone to Jersey City Ford.

fast-carlover

1 de may. de 2013

I scheduled an appointment to perform service on my 2005 Lincoln LS, which I bought at this dealership, for an engine misfire. To me, if you can't get good repair service on a car that you buy from a dealership, there is no reason to shop at that dealership. I didn't have my car seen in 3 days to read a engine OBD-II diagnostic code, which is free at AutoZone, and done in 5 minutes. My car sat 3 days completely un-touched, an no loaner car was offered, something I'm entitled to as a Lincoln customer and under my extended warranty program. My service writer, Carlos, was out one day and another service writer didn't pick up the case, and it seems that they have no procedures in place for these situations. Finally, after my car sat untouched for 3 days and repeat follow up phone calls on my part, they then tried to up-sell me on things I didn't need, such a belt-retention, a radiator flush, and a bunch of other nonsense, because they get paid less for warranty work,so they try to up-sell you on other things, needed or not, to make more money on you. I needed warranty work, work that is free to me, that is, ignition coils. The Ford Factory pays them less for warranty work that in-house work, so they tried to shove $970 of un-needed work down my throat.

2009 toyota corolla

30 de abr. de 2013

I visited with my family on 29th April to check used car 2009 toyota corolla, the saleperson Mathew was not at all cooperative, he did not have patience to listen to us, he saying he wanted to make business does not care customer..I had worst experience at dealer

JC Mia

18 de abr. de 2013

I made an appointment on-line and the follow-up was great. Met with the salesperson who was very helpful. They had few pre-owned vehicles in the model I was interested in so I didn't purchase but next time I'm in the market for a vehicle, I'll definitely visit them again.

Jose V.

16 de abr. de 2013

Contacted the general mgr/Rudy regarding the response to my review and I was told that he'd call back and two weeks later no return phone call Rudy the (GM). I guess this is how they want to rectify the situation and this is what you'd expect from Rudy the (GM). I feel like I'm just getting the runaround to make it look good on their end and make me feel good. I hope everyone will see this and take precaution from even setting foot in this dealership. Last time I would set my foot in this place. SALES

JAMES DEPAOLO

6 de abr. de 2013

JERSEY CITY FORD WAS GREAT, EVERYONE THERE WAS VERY HELPFUL, ESPECIALLY THE MANAGERS THROUGH OUT THE WHOLE PROCESS. I WILL DEFENTILEY RECOMMEND ANYONE LOOKING TO GET A FORD, WHETHER NEW OR USEDTO VISIT THIS DEALER.

Bethann

27 de mar. de 2013

The sales staff is simply amazing, i had an awesome sales man named Jamil & Rudy the sales manager he was amazing as well... They were so helpful couldnt ask for anything better. I would highly recommend this dealership to everyone i know they are just that good.

Joey Vibar

26 de mar. de 2013

LESSON LEARN...went to ford just to inquire about a car.i couldn't resist the offer I was given so I came home w/ a new car.the offer that was given was that the extended warranty was included with the deal. After coming home to review the contract the very next day.. I didn't realized that I was actually charged for that warranty...(left the dealer at almost midnight)But the way they gave me the deal was that, as if it was a great deal since as they said that the warranty was included, my fault was that I fully trust those guys that I wasn't carefully enough to recheck the contract I signed. Been buying car from that dealer since the early 90's when DAD was still alive."RIP DAD"(total car bought from that dealer bout 7-10 cars) went back to speak w/ the manager( VELA) and I was told that the contract was already signed and their is nothing they can do for me. Shame shame shame..THE PLACE WHERE YOU DON'T HAVE TO WEAR A MASK TO BE A CROOK.

Jose Vibar

26 de mar. de 2013

LESSON LEARN...went to ford just to inquire about a car.i couldn't resist the offer I was given so I came home w/ a new car.the offer that was given was that the extended warranty was included with the deal. After coming home to review the contract the very next day.. I didn't realized that I was actually charged for that warranty...(left the dealer at almost midnight)But the way they gave me the deal was that, as if it was a great deal since as they said that the warranty was included, my fault was that I fully trust those guys that I wasn't carefully enough to recheck the contract I signed. Been buying car from that dealer since the early 90's when DAD was still alive."RIP DAD"(total car bought from that dealer bout 7-10 cars) went back to speak w/ the manager( VELA) and I was told that the contract was already signed and their is nothing they can do for me. Shame shame shame..THE PLACE WHERE YOU DON'T HAVE TO WEAR A MASK TO BE A CROOK.

Xplorer1

15 de mar. de 2013

This is the second car I have purchased from this outstanding dealership within two years! I live on Long Island and travel to Jersey City Ford for service as well. I have the most highest respect for the guys at the dealership...specifically Rudy, Marvin and Nelson. It surprises me a little to see some less than perfect reviews in the past. I've recommended this dealership to my family and friends...and without exaggeration.. my referrals have resulted in nineteen new car purchases. That alone says ALOT!!!! I understand things could go wrong....more times than not...it's not the dealerships fault...law of averages says somebody will get an issue and I truly believe this dealership and crew will make it right...I'm speaking with experience. I advise people to alway get prices from various dealerships...Jersey City Ford has a habit of destroying there competition prices. I've had a dealership in Nassau County (no names..wait..screw it...Crown Ford) said they couldn't even come close to the same deal that Jersey City Ford offered...I was amazed to hear that! Buying a used car...a new car could be really stressful.. It usually is...you always come home and think you could have gotten a better deal if you we're a little more aggressive..lol..I've been there. This is why I travel to Jersey City Ford...I truly believe that you will not regret it! I take my hat off to the guys and gals at Jersey City Ford...truly a dealership that is second to none!

SCA

7 de mar. de 2013

Only 1000 miles so far. Cannot comment on service or repairs. Kenny and manager worked with me on lease package and Escape rides great. A good experience. Glad I ventured under the river for ride.

Carolyn Friedman , Abused Customer

15 de feb. de 2013

My Ford was kept for 4 and 1/2 months for a knocking engine. My service rep.(C.R.)refused to return calls when I'd ask for updates.The service dept. fought with my American Auto Shield representatives who saw them misrepresent the work they said they did. They asked me to pay $4,479.20 for 27hrs labor to install an engine my that Auto Shield Coverage sent them. I was able to bargain down to $3,521.64. They gave me a loaner car and threatened to charge me for it as a rental. Ford company said they are a Negative Dealership, privately owned, and they could not intervene. I made many futile attempts to contact the owner to no avail. Lawyers said cut your losses before they put a lean on your car. So I paid. I left my brand new snow shovel in the loaner which they say is not there. I will never buy a Ford again thanks to Jersey Ford. Keep the shovel.

Rae

31 de ene. de 2013

Excellent Customer Service. This was my first time buying a new car and everybody there was willing to answer all the questions I had with honest, direct and enthusiastic responses. I never knew a dealership that could be more concerned about your happiness with your purchase rather than making a sale. Ford Jersey City offered me the highest quality of service. I appreciate them taking me step by step through the process of buying my first Mustang and helping me understand everything regarding a car lease from Ford. They work with you on all levels to be sure you're covered with the help, information, and car you need. I will surely be coming back for a second car!

Daniela

31 de ene. de 2013

happy with how this dealership assisted me with my car. dealer and supervisor were very helpful. loving my new car and looking forward to working with this dealership in the furure.

scorona

31 de ene. de 2013

The staff in this dealer is excellent. I just bought my second car with them. They know how to treat customers and get you what you wanted. I visited several dealerships and none had such a good way to negotiate plus a lot of patient. I would recommend my family and friends to purchase a car in here. They really mean "we make it happen. Thank you so much to Daniel Custodio, the sales representative who helps me. If every dealership fills their stuff with guys like him there would be no need to go around in search of a good deal; he can make an awesome deal for you. He is absolutely the best. Also Eric Camacho, the finance manager, can make even magic in order to get you a great APR. In the future if I need to buy a new car it will be here. Thanks again.

F Shi

31 de ene. de 2013

We just bought a pre-owned ford car from Jersey City Ford store. This is our first car so it took us 5 hours to get the deal done. Everyone there was very nice and patient to help us get through the process. Right after taking the car home we noticed that there was a dent on the rubber of one tire's side. Since it was a smooth drive I believed that the dent was there before we took the car. (I was told by my friends that it could be caused by some tire straps during vehicle transportation but I'm not sure.) So I contacted them about the issue with a photo but was a bit worried since we didn't report the problem in the store - and I didn't check all the tires very carefully which was my mistake (well, first car...). However, they replied in the same day that they will get the tire replaced. I am very happy with that and I think overall their customer service is great.

Yankee Jenn

14 de ene. de 2013

I visited the Ford Dealership on January 12th as I liked to Ford Escape. I lost my vechicle during the Hurricane Sandy storm. I was not sure about leasing or buying the Escape and Mr. Kenny Gilyard helped me with this process explaining the different options. He took the time to answer all my questions as this was going to be my first lease. I also explained what I was looking for in a SUV and he picked the one I would really enjoy riding. It is perfect and I love my new Ford Escape SE. Mr. Gilyard even took the time to pair my phone to the SUV for me and explained the many functions of the Escape. I was able to take the Escape home with me the same day which was totally awesome. I also found that everyone was extremely nice and courteous there. Kenny, Thank you for a wonderful experience!

Searching for a Car

16 de dic. de 2012

The dealership is not very clean. We worked with Rick to purchase a new vehicle. He was so rude and flat. We were rushed through the whole process and felt we were being had the whole time. Glad we moved to another dealership.

Working Woman

16 de dic. de 2012

On Dec. 10th, I had the pleasure of visiting the Jersey City Ford store. I was really impressed that one of their services was to pick up potential clients from their house. This was a blessing since the car I was using was destroyed from Hurrican Sandy. So Benny Rosario was the agent who picekd us up and he was the nicest guy ever. When we arrived at the store, he asked me all of the typical questions...what kind of car, how much I want the spend, etc. Benny was never pushy and was concerned for my needs. I really liked the way he treated me...he was very nice, informative, patient and attentive. For that reason, I was able to lease a Ford Escape that same night....I'm thrilled!!!

Laura Ann

16 de dic. de 2012

we worked with Steven Cruz and he was very nice and we felt comfortable with him. He was very willing to help us out with questions we had about the car and the purchase of the car.

INGE DI BARTOLO

13 de dic. de 2012

EXCELLENT EXCELLENTEXCELLENTBEN AND HIS MANAGER WORKED WITH US COURTEOUSLY AND CONSIDERATELYWE MADE A LONG TRIP TO JC MOTORS BUT IT WAS WORTH ITTHANKS GUYS

JanainaBP

9 de dic. de 2012

We have a nice experience there. All the people that work there are very nice and friendly. It took us 6hs to finalize everything but in the end we were happy. They did good.

NYCTEACHER

1 de dic. de 2012

I CAME HERE KNOWING WHAT I WANTED AND HOW MUCH I WAS WILLING TO PAY. THE DEALER WALID AND THE FINANCIER NELSON WERE MORE THEN ACCOMIDATING AND WILLING TO WORK WITH ME AND GET ME THE PRICE I WANTED FOR THE CAR I WANTED.

Cathy

1 de dic. de 2012

Benjamin pick me up from the train station and drove me to the dealer where he showed me my new love my preowned kia and i got the right price thank you Rudy, Steve, And Benny i recommened this dealer to everyone in Delware and New Jersey

KENNETH

24 de nov. de 2012

NICE SERVICE AND GOOD DEALS. I RECOMENDED TO VISIT FORD DEALER IN JERSEY CITY

Jorge Bravo

23 de nov. de 2012

Im so happy with the costumer service

ts5050

23 de nov. de 2012

The dealership was very helpful. This is my second time dealing with them. My car was lost during a hurricane. They made the process of getting into a new lease painless. The dealer Kenneth Gilyard assisted me with care and was able to get me behind another car with easy...

ALAN LEAVY

19 de nov. de 2012

MADE ME FEEL BETTER AFTER THE NON PROFESSIONAL EXPERIENCE I RECEIVED FROM ONE OF THE SALESMAN. I REALLY ENJOYED SPEAKING TO HIM AFTER FEELING DOWN ALL THESE MONTHS. iF i HAD TALKED ABOUT THESE ISSUES WITH THE PROPER INDIVIGUAL IN THE FIRST PLACE I WOULD HAVE NOT HAD THE STRESS ALL THE MONTHS.

William Froyer

18 de nov. de 2012

This is one of my worst car buying experiences of my life, after owning 3 vehicles in my life, this is definitely the worst dealerships i have been in. So i drove from over 40 miles to get here on my friends car because mine broke. i called the dealership spoke to a guy named Henry if the car is in good shape, he says yes its available and in good shape ill keep it here for you. i come in next day (btw henry called me about 10-20 times to make sure im coming and he assured me the car is extra clean and good he even put me on hold to check if the car is still there supposedly etc..) i come in i ask for henry a girl tells me he isnt here even though he told me stays there past 9pm i came in at 5pm, she directs me to another salesperson who asks for all my info all over checks for the car comes back and tells me the car was damaged and they sent it back. i was infuriated i wasted my time, i asked him over the phone numerous times to make sure the car is there and sound (1 hour before i came in, i asked if the car is there he said yes its here dont worry). the assistant manager a little old hispanic guy comes up and starts lying in things that i start making him look stupid in. he tells me the car was shipped out this morning (knowing that he knows nothing about my situation i tell him i just saw the cars its just damaged) he tells me "oh yes we didnt ship it out yet" they start lying stuttering and then all together laughing saying at least you can get free coffee if you want. the young salesperson helping me, apologized and told me that "we dont have good customer service" i tell him ill write a bad review online" he says we write a couple each week anyway so one bad one cant hurt us and trys to sell me other cars instead of the one i came in for. i asked to pay for my tolls or gas which came out more than $40 and he laughed and offered free coffee again. THESE PEOPLE WRITE THEIR OWN REVIEWS ABOUT THEIR DEALERSHIP, THEY SAY THEY HAVE ONE CAR BUT OFFER YOU ANOTHER. SHAME...

Notag

11 de nov. de 2012

I called back the dealership on Friday to inquire about my expired temp plates and they said they couldn't Issue an extension until they got new computers in which could be Saturday. I called back Saturday and asked if the computers came in and if they were up and running and they said yes. So I asked to come down for a plate extension. They said they no longer issue extensions. I asked for a manager they transferred me into a voicemail. I called back three more times and finally they got me someone who they said was a manager. The manager said he could write me a note for the cops if I got pulled over. I told him I wanted to know what I can do to get plates. He promised to find out and call me back within the hour. 14 hours later I'm still waiting for that call...

Shadow-Skill

10 de nov. de 2012

This is the first time I've bought a car, and they didn't treat me like a total fool. I may have acted like one, but they made sure to explain everything to me. They had the necessary knowledge to explain in full and proper detail to a n00b like me. Not only do these guys know their stuff, they work with you to make sure you get what in you want in a timely fashion. If something is out of your reach, they'll give you the next best available and hammer out a deal for you. Maybe it's because I'm new to this, but I enjoyed my experience here. My sales rep. Carlos Almanzar really went out of his way to make this a pleasant experience. They've won over a second and third buy from me.

Notag

10 de nov. de 2012

I traded in my car for a bigger one and I will admit the service was great, at their request I even posted about it. Now two months later my temporary tags are expiring again so once again I'm paying for a car I can only drive sometimes. I tried calling them and as usual they blew me off. Why should they talk to me they already have the sale, right? So I called the DMV as I have a small child and a job so I need my car. According to the DMV they never filed anything for my car even though they told me several times it was pending with the DMV. I called back jersey ford and asked for the manager. The receptionist transferred me to parts so I called back three more times as she kept transferring me to different places. Now I have no car for work on Monday. If the dealership was behind all they had to do was call me and let me know and help me to maintain my ability to drive my car. All they offered was to pay my ticket if I get pulled over. What if they tow my car? What kind of dirt bag do they take me for? And that amazing salesman Luis who got me such a great deal doesn't even return my calls pleading for help. Jersey city ford doesn't care about their customers.

Kathy S

28 de oct. de 2012

Best dealership I have ever experienced. Salesman Walid Kader and General Sales Manager Luis Taverez did a great job and worked out a fabulous deal for our family. I would recommend this dealership to anyone. You will get a fair deal without the pressure sale, very professional.

Dania Gonzalez

27 de oct. de 2012

Overall great service. Dominic , Paloma, Rudy did everything possible to get us a deal. I have been with this dealer for 17yrs and wouldnt change them for any other. Hope to have the opportunity to get another car in 3yrs and hopefully my son can purchase his first for Ford soon.

JOE FORD

25 de oct. de 2012

WHAT A GREAT PLACE JERSEY CITY FORD BEAT THE PRICE OF MANY OTHER DEALERS AND TREATED ME WITH SUCH A PROFESSINAL TOUCH THANK YOU JERSEY CITY FORD

Lisa C

24 de oct. de 2012

From the very start of my process in looking for a car I wanted to purchase and all the way to the end Benjamin went above and beyond to get me exactly what I wanted. After going through different options and having all the information I would need he went even further. He listened to me and knew what I wanted wasn't available at Jersey City Ford, he searched to find my perfect car. He didn't stop there, I know it was a process to get this car and he was a part of the process in making sure I got it. Just having Benjamin to work with made me want to buy my car from Jersey City Ford and I was willing to wait for the car to make that happen. Following meeting Benjamin I met Rudy. He is also a huge reason behind my decision that I absolutely had to buy from JerseyCity Ford. He was so personable I felt like I had always known him. He talked to me as I feel he would someone he cared about. We talked daily, even on his days off because he wanted make sure I was OK, he knew I was nervous. He made sure I got what I wanted, I know not because of the actual sale but because he wanted me to get exactly what I wanted. He wanted me to be truly happy and I now am more than I could have expected not just for my car but for the experience in dealing with Rudy. Benjamin was great because he was called upon to help in showing me how to work different things in my new car that I wouldn't have been able to on my own! He was just as friendly and personable and continued to make my experience at Jersey City Ford fantastic. I am grateful not only for my perfect car but for the experience I was fortunate to have in purchases her all around! Special touch- I got my amazing beautiful car on my birthday and along with got a card wishes me a Happy Birthday from all those great people I dealt with along the way! Thank you all, I will be forever grateful and all that know me, I tell them Jersey City Ford, there's no other!

IAN NEW FORD OWNER

24 de oct. de 2012

Benny Rosario took fantastic care of me when shopping for my new Explorer. He went out of his way to make sure I got the car I wanted at a price that could not be matched by any other dealer. I originally went to "All American Ford" in Old Bridge, but chose not to deal with them after their unprofessional treatment. They tried to strong-arm me into buying a car I was not completely sold on at a price that did not come close to what Jersey City Ford eventually gave me. Benny was a breath of fresh air after dealing with All American. He showed genuine concern for fulfilling my needs in a car. When the time came for negotiating, Benny was up-front with the cost of the vehicle and did not try to hide extra costs like the other dealer.I am ecstatic about my new Ford Explorer and look forward to shopping with Benny and Jersey City Ford should I choose to buy another Ford product in the future.Thanks, Benny!

Amanda JK

21 de oct. de 2012

After having a bad experience at another dealership, I was forced to look for a new car. My husband and I came to Jersey City Ford and the experience was refreshing and easy. Our sales person, Nick, was knowledgable and easy going. He did not pressure us into any vehicle and answered all of our questions completely. My husband and I had different ideas on what we were looking for and Nick was patient and accommodating to all of our requests and questions. Once our lease on our new vehicle is up, we will DEFINITELY come back to them no matter where in the country we are living. The staff, the facility and the experience made buying a car a little less stressful. I will be recommending anyone I know that is looking for a car to go to Jersey City Ford and to ask for Nick!!!

Nick P

20 de oct. de 2012

Came from out of state for a rare car, was able to do many things over the phone before coming into the dealership! Friendly and helpful staff! Very accomodating.

LIZADY06

20 de oct. de 2012

GOOD CUSTOMER SERVICE FRIENDLY AND HELPFUL STAFF AWESOME EXPERINCE

Najah Berry

19 de oct. de 2012

Very patient and kind salesman. He was very helpful to all of my needs. Thanks to Marvin Treminio, I now own a 2013 Ford Fusion.

Kieth A Collins

19 de oct. de 2012

WHAT A GREAT EXPERIANCE IT WAS TO DEAL WITH THE PEOPLE AT JERSEY CITY FORD .ESPECIALLY BENJAMIN AND RUDY.I TOLD THEM WHAT CAR I DESIRE FOR MY WIFE FOR HER BIRTHDAY.[EDGE]!!!MY CREDIT WAS NOT THE BEST ,BUT THANK TO THESE TWO GUY.SHE IS DRIVING HER NEW 2013 EDGE .THANKS ALOT!!! VERY GREATFUL! MAY GOD RICHLY BLESS THESE GUYS !!!

MOHAMED ABDELATIF

17 de oct. de 2012

Simply everybody cares, all pleasent staff,great prices, no body leaves without a happy deal, thank you walid kadder for making this happen

ALECIA

13 de oct. de 2012

WORDS CAN NOT EXPLAIN HOW GREAT THE SERVICE WAS WITH BENJAMIN HE WAS PROFESSIONAL AND VERY CRUDEST, I WOULD RECOMMEND HIM TO ANYONE WHO COMES INTO JERSEY CITY FORD.

Latasha Celestin

10 de oct. de 2012

Employees at Jersey City Ford Provided me with GReat Customer Service.

JOHN SKEETE

9 de oct. de 2012

The people at Jersey City Ford were very friendly and helpful. I can't wait to come back and buy my second car.

Sandy

9 de oct. de 2012

My sales person Mr. Dionys Perez was very patience w my husband Manuel & I. On our first visit we werent sure about the SUV that we want. But he call us the very next morning n explain to us why the car he pick for us was the rite one for us. We came back n got a great cash deal on a beatiful 2010 pre-owned suv. It was a very good day for everyone! thanks a lot guys!!!!

vitygan

9 de oct. de 2012

this dealer is really good one, I bought a car from him and he gave me nice deal. Just go there and check it!!!

Dagaga

9 de oct. de 2012

Luis Tavarez was helpful. I cant wait to enjoy my new car.

Tiffany

8 de oct. de 2012

I was interested in trading my '06 FORD EXPLORER for a newer model. We visited the JERSEY CITY FORD and had a wonderful experience. Benjamin Rosario handled all the details of finding my dream car in the right color and at the right price. Everyone at Jersey City Ford was pleasant to work with and supported me through the entire progress. They also had a great inventory of used SUV's to chose from. I would definitely recommend buying a car from this dealer and ask for Benjamin!

Luis Fuentes

8 de oct. de 2012

The staff was very helpful, especially Walid. I love my new ford f150. We came all the way from Long Island because of the great prices they offer.

Ralphie

6 de oct. de 2012

I've had the privilage of being able to have many years of expierence in the auto industry! To make a long story short this has been truely the most pleasurable and rewarding visit that I have had in a dealership. Customer service has been very professional supportive and truely realistic! They helped satisfy my wife and I in many ways! Benjamin Rosario,staff and management are very understanding salespersons and made a dream come true!

Alexander

5 de oct. de 2012

I came in before and finally Benjamin made the right selection for me and my newly wed wife Thank you Benny

jESSICA

5 de oct. de 2012

I DECIDED TO VISIT THE JERSEY CITY FORD DEALER AND I WAS SO AMAZED FOR THE OUTSTANDING CUSTOMER SERVICE. BENJAMING WAS ASSISTING ME FINDING THE BEST CAR AND I WAS VERY PLEASED WITH THE AMAZING EXPERIENCE. THANK YOU SO MUCH !

WERNHER RIVERA

5 de oct. de 2012

UPON MY ARRIVAL TO THE DEALERSHIP, MR. BENJAMIN WAS THE FIRST TO GREAT ME AS I WALKED IN. HE WAS EXTREMELY FRIENDLY AND WAS ABLE TO GATHER MY ATTENTION. HE EXCEEDED MY EXPECTATIONS AND ENGAGED ME TO A NEW LOYAL CUSTOMER.

Josie Perez

4 de oct. de 2012

My Aunt Bought her Car from Benny and I bought Mine from him Thank You Benny I would recoomend you ask for Benny he won't let you Down

Rosa Perez

4 de oct. de 2012

Benny sold me my car gave me a great deal came in on his day off to help me because of my job will not let me take days off thank you Benny your the Best

clary

4 de oct. de 2012

i came to this dealer and left compelete,happy with what i have choicing for myself..alex is amazing at what he do keep it up jeresy city ford dealer,and he is great sales consultant

ALL BROOKLYN AUTO SOUND

2 de oct. de 2012

THESE GUYS ARE GREAT!!!!!! I WOULDN'T GO ANYWHERE ELSE THANK YOU GUYS!!!!

William Wildman

1 de oct. de 2012

My experince at jersey city ford was wonderfull and i will recomned all my friends

BDPress

1 de oct. de 2012

I'd been considering trading in one of my suvs for something new and better on gas mileage. Last Friday, I went in, after picking up my wife from the airport, and we were immediately greeted by a friendly and helpful staff. We were given a fair appraisal for our trade-in and a great price on our new suv. My wife and I were very pleased and will definitely send our friends there for their future vehicle purchases. GREAT JOB!

WR SMALL

1 de oct. de 2012

THEY ARE ABSOLUTELY GREAT AT JERSEY CITY FORD. THEY WERE VERY HELPFUL IN ALL ASPECTS!

ERICK MEDAL

30 de sep. de 2012

"wE MAKE IT HAPPEN " SECOND CAR WE HAVE BOUGHT AT JERSEY CITY FORD WITH THE HELP OF CHIQUE AND HIS WELL PROFESSIONAL TRAINED PERSONNEL. WE MAKE IT HAPPEN IS RIGHT. WILL RECOMMEND THIS DEALERSHIP TO 100 OUT OF 100 PEOPLE WE KNOW

Kilsi Jimenez

29 de sep. de 2012

It was an amazing experience buying my explorer at Jersey City Ford. I would recomend this dealer to any one. My sals representative was Luis SAnchez and Lisa CHin they are awesomeee!!!!!! They were very helpful and understood my needs and accomodated me until I got the car I wanted at the price I was looking for. ayayayyayayayya :) :)

Ford Edge

29 de sep. de 2012

Had a repo on my credit report, Junior Diaz and Luis were able to put me in a great car. I got an AMAZING deal on my trade in(car was not running and they offered to pick up free of charge from Brooklyn, NY). I would highly recommend Jersey City Ford to my family and friends. Thanks Guys!!!!

JUNIOR

28 de sep. de 2012

JUNIOR AND CARLOS WERE EXTREMLY HELPFUL...GREAT EXPERIENCE

carlos

28 de sep. de 2012

i used to owend a 1996 ford taurus gl and i never had a promblem for the 4 years i had it, i had to move on to buy something better but i wasnt feeling right all this time in a difrent car so i search in cars.com and found a beautiful 2003 ford taurus lx in jersey City Ford and right away i contacted them and they responded very friendly, long story short i drove from brooklyn ny by myself just to get the ford taurus before somebody else does, the people at jersey city ford are very professional and i recomend this dealer to anybody, feel free to look at the inventory im sure you will see somrhing you likr in the perfect dealer.

nitram driver

28 de sep. de 2012

all friendy and helpful service people. would definately buy here again.

Mark Sanchez

28 de sep. de 2012

BENJAMIN ROSARIO IS THE SALEMAN TO DEAL WITH This in reference to the excellenct service I received from BENJAMIN ROSARIO. This was the frist time purchasing a vehicle from Jersey City Ford. While there were a few obstacles along the way, my salesperson and the dealership was supportive and encouraging. Benjamin Rosario handled the deal with care and provided insightful words regarding my credit score and trade in. He was courteous to my family as we toiled over the decision to purchase the car. I want to thank Benjamin for the deal I received and for the service they provided. Both were outstanding.

Vero O.

28 de sep. de 2012

Mr. Nick is an awesome guy, his persistence and sense of humor made me to come back. He knows his job very well, very respectful, and understanding. We need people like Nick in most companies. Just a smile can make a difference in a customer. Good job Mr. Nick!

keith u

27 de sep. de 2012

This place is very good and work very hard at getting you the best deal possible.

JMGelec

26 de sep. de 2012

Very quick and straight to the point with sales. Loved it! Louis and Luis Sanchez where excellent! They sat down with us and made us feel like part of a family and ended up getting a great deal! Would highly recomend to anyone looking for a ford or any great pre-owned car. Big plus was the big help and hard efferts made by Victor the Finance Manager for searching for hours for the best finance deal!Thank you all at Jersey City Ford!

Thomas Maher

26 de sep. de 2012

Great experience. Cheeky and his team are outstanding.

Kirk K

26 de sep. de 2012

Very good service, people are trying to help you in any situation.Very flexible.

Van Driver

26 de sep. de 2012

Jamil Quaisar helped me. They are non pressure and cut me a fair deal on used van. I would deal with them again. Not high pressure people, which is a relief

MANNY "26"

26 de sep. de 2012

THE STAFF HERE IS EXCELLENT. I JUST BOUGHT MY 3RD CAR OVER THE WEEKEND. THEY KNOW HOW TO TREAT CUSTOMERS AND GET YOU WHAT YOU WANT. ALL THREE OF MY DEALS WHERE GOOD AND I WOULD RECOMMEND MY FAMILY AND FRIENDS TO PURCHASE A CAR HERE. THEY REALLY MEAN "WE MAKE IT HAPPEN".THANK YOU SO MUCH MANNY MY LAST SALES PERSON AND ALBERTO THE FINANCE MNGR AND I CANT FORGET THE GM RUDY! THANKS AGAIN. AND YES I TRAVELED FROM THE BRONX TO BUY MY CARS HERE.

Liz and Tony

25 de sep. de 2012

Our experience with Jamil Quaiser was very informative and knowlegdeable in his job. Assisted in financing and sale of vehicle. He is very friendly and has very good attitude. We went to other dealerships and this was by far was the best and no pressure or scams.

F-150 enthusiast

25 de sep. de 2012

I went into jersey city ford to buy a new F-150 that i had seen on their website for a very good price. I spoke to a sales person who then took me out see the truck and he knew nothing about it, he basically read me the window sticker when i could tell him everything that was on the truck by just looking at it. We then went back inside to fill out the paper work, I then put a down payment of $2,000 down and told them that i would come back the next day to finish the deal. Then they raised the price of the truck and wouldnt give me my down payment back when i told them no deal. A week and a half later i went in to deal with them and get my money back, and was greeted by the manager Rudy who then threatened to keep my money when i demanded it back.

Toni Echenique

25 de sep. de 2012

Our sales person Dion Perez provided us excellent customer services.

Frank Baron Contractor/Builder

22 de sep. de 2012

Carlos Almanzar was very accomadating, answering many of my questions and allowing a 2nd test ride, while sacrificing his other possible sales as the showroom was very busy at that time. I will definetly recommend Mr. Almanzar and the Jersey City Ford team to all my friends.

Gundam

22 de sep. de 2012

I went there because I was quoted a price online for a specific vehicle. I was assured, on the phone, that it was for the vehicle I was looking at , which was the only one they had. Went in and learned it was for another vehicel :that was just sold". The manager immediately went to the website to show me his ratings on this site. Was more concerned about that than working with me on the price quoted. Leads me to believe many of these reviews are friends, family or self written. The salesman I worked with was very nice though (Louis or Luis)and I don't blame him.

maria cota

22 de sep. de 2012

I've got an excellent service, professional explanation to all issues due to the trade of my car to the new Ford Focus by Walid Kader.

Rafael

22 de sep. de 2012

i came to change my 2011 model and the service was good. they found the perfect car for us and they made us a good deal on the new car.

tito 69

22 de sep. de 2012

me gusto el trato de servicio,con el vendedor.

explorer

22 de sep. de 2012

I had a wornderful time at Jersey CIty Ford. My saleman Kenneth Gilyard and the GM Rudy Tremineo are the best team out there keep up the good job

Cassie Herr

22 de sep. de 2012

Benjamin was an excellent sales point person for us. He was entirely professional throughout all our interactions, was always prompt in returning my calls to answer questions. He was upfront and explained all aspects of leasing our car. When at the dealership, he made sure our time was utilized wisely, as we have young twin infants, so that we were not spending hours here. Benjamin should receive recognition for his great attitude and knowledable service in the purchasing process of our car. Thanks to Benjamin. We will be back, and hopefully work with him, when we are in the market to buy a vehicle in the future. Best,Cassie Herr and Mike Jackson

GRIPPS

22 de sep. de 2012

THANK YOU ALEX FOR THE GREAT SERVICE ON MY FORD EDGE. HE TOOK ME FROM A 2008 TO A 2013 WITH JUST A LITTLE MONEY DOWN.IM PROUD TO BE A LOYAL CUSTOMER AT THE JERSEY CITY FORD DEALERSHIP.IF YOU READ THIS, I THINK YOU SHOULD COME DOWN HERE TO FIND YOU A GREAT DEAL. JUST ASK FOR ALEX!

Jay Shah

20 de sep. de 2012

Great Price for the car. Coutersy staff and friendly people.

focus

20 de sep. de 2012

Had a wonderful experience at Jersey City Ford. Our salesman Kenneth Gilyard treated us with respect and patiently answered all our questions. I'd highly recommend Jersey City Ford and will be returning here for our next lease.

just ted

17 de sep. de 2012

i found a ford on line at jersey city ford, and desided to stop by and was met by a kind knowleagble salesmen Carlos A, who guided me in bying the car I wanted. I am very pleased.

Good Wife and Mother

16 de sep. de 2012

Carlos and Victor made the experience as smooth as they possibly could. Thanks guys.

Sandy

16 de sep. de 2012

Dion was very knowledable and helpful. Our overall experience was excellent.

UNCLDOG

15 de sep. de 2012

JERSEY CITY FORD IS THE BEST DEALER I WORK WITH. THEY WORK WITH ME ON THE PRICE AND GREAT CUSTOMER SERVICE I WILL RECOMEND THIS DEALER TO ANYONE WHO ASK ME ABOUT THEM. THE SALESMAN WAS GREAT HE TREAT US WITH RESPECT AND WORK WITH US......

FordCountry

15 de sep. de 2012

Our cedit would not allow us to buy the car we wanted, so we leased one. They helped push the financing through a bit. Their website could be updated a little faster (inventory).

Canelo

15 de sep. de 2012

jOB WELLDONE i love these place i pay less 4 the car and they were great !!!!!!

JERSEY CITY FORD

15 de sep. de 2012

THE SERVICE FROM DIONY PEREZ WAS VERY PROFESSIONAL FOR SERVICE AND SATISFIED US WITH A BEAUTIFUL FORD EXPLORER. ASK FOR HIM WHEN U READY TO LEASE OR FINANCE A VEHICLE FOR A GOOD DEAL N GOOD EXPIRIENCE. THANKS....

Edmin

15 de sep. de 2012

Today I'm very happy and satisfied with my new Ford Escape 2013 Titanium because of WALID KADER who help me realize, explain and convince to tak it. He was knowledgeable and very sincere to a customer like me. Thanks

Want An Edge

15 de sep. de 2012

The staff of Jersey City Ford welcomed me professionally, both on the phone prior to coming in as well as in the showroom. I already had a car picked from their new inventory on their website. The sales staff and sales manager were very courteous and efficient and all paperwork was completed with quick turnaround. They really made me feel the customer is first and worked with me on every detail of the deal. I highly recommend Jersey City Ford if you're in the market for a new car.

Car buyer

15 de sep. de 2012

My husband & I had a great experience buying a car from Carlos Almanzar, our sales man was very helpful, informative & worked with us to give the deal we needed. We would recommond his services to whoever wants to buy new or used car at Jersey City Ford, he was a great help. Because of him we were able to trade in our car for the one we always wanted.

Frank

15 de sep. de 2012

These guys and the dealership were true professionals. I highly recommend them. One of the best dealers in Hudson County. Francisco Claudio

Kazckone

15 de sep. de 2012

After having my daughter I realized I needed a bigger car. I had my heart set on a ford edge but could not find the right price. Louis Sanchez at jersey city ford helped me find a beautiful used ford edge at an amazing price. I was nervous signing the paperwork but Louis, the sales manager and even the person at the finance desk took time out of their busy day to reexplain everything to me. Great place to buy a car!!!

Joc726

15 de sep. de 2012

Great customer service, easy transactions and fast friendly service. Definately recommend JC Ford to all my friends and family. Thank you JC Ford. Jocelyn Mendez

FRANKIE

14 de sep. de 2012

VERY HAPPY WITH THE DEAL THEY PUT TOGHETER FOR ME N MY FAMILY ON A 2013 FORD EXPLORER WHAT A BEATIFUL N SEXY SUV! THANKS MUCH BOYS!

odetto

14 de sep. de 2012

"I purchased a vehicle from this dealership ford exp xlt He was very helpful ford jcflmMy first contact via email before I buy a car is...on sep 14 2012

evalove

14 de sep. de 2012

it was a great experience great at helping us with a car outstanding job performed by the saels person and the staff.

gasty

14 de sep. de 2012

i think jersey city ford has the best car deals in the country.i had a good time doing business with them and thanks to jersey city , i have my first car.

francisco

14 de sep. de 2012

i really have the best experience at ford jersey city,nj Carlos Tobar and chicky ford's manager gave m ethe best treatment and help me out finding the best deal on my new ford.. I would definetely recoment ford jersey city,nj to my friends and to everyone around come visit ford jersey city,nj and get the best deal on you're new car

JOSE C

13 de sep. de 2012

I CAME TO JERSEY CITY FORD AND DEALT WITH BENNY WHO WAS VERY HELPFUL. AT THE END I TOOK THE CAR AND AM SUPER HAPPY WITH THE TIME I SPENT IN THE DEALERSHIP EVERYTHING WAS FAST AND BENNY, CHEEKY, RUDY HELP ME OUT EVERYONE WAS SUPER FRIENDLY. I HAD JUST LEFT HUDSON KIA WHERE I WAS ABOUT TO BE HOOD WINKED THANKS TO JERSEY CITY FORD I HAVE THE RIGHT CAR PLEASE DEAL WITH BENNY

Bobbi

13 de sep. de 2012

I traveled from out of state to view a car that was advertised at a great price, when I got there everyone was very nice and professional. My sales rep could not of done a better job! Not only did I walk away with the car, I purchased it for less then the advertised price!

big papa

12 de sep. de 2012

My wife and i had a very good experience at this dealership. The sales person was Marvin Treminio, he was very professional through out the entire process, as well as his associate Rudy Treminio.We really appriciate felt that they had our best interest at hand.GREAT JOB GUYS! Kevin

ilopez

12 de sep. de 2012

my daughter was looking to purchase a new car and i was looking to buy out my lease. My sales man Norberto as well as the Gen. manager rudy did the impossible to help us with both our vehicles. we are completly satisfied with the customer service they have as well as the time and heart into helping one drive out with a car. They are awesome and i would recommend them to anyone who is struggling with other dealers to get a car.

IVONNE

11 de sep. de 2012

I WAS VERY HAPPY WITH MY BUYING experience WITH SALE MAN WALID,,AND HIS MANGER RUDY ,HE EXPLAIN EVERY THING FOR ME,,,I WOULD LOVE TO GET ANTHER CAR FROM THEM..GREAT GUY WALID....

Edwin

11 de sep. de 2012

Came for one car and found another that i really liked. They were helpful in making sure my needs were met.

New Car Owners

11 de sep. de 2012

My husband and I were very satisfied with how Junior worked with us on our new vehicle purchase. He was diligent and provided many options. we were able to pick the best for us.

Katherine D

10 de sep. de 2012

I was referred by someone who raved about their excellent service when they purchased their car through them... And I must agree! Benjamin Rosario really took the time to guide me through the entire car purchasing process. I wasn't sure what I was looking for so it was a bit overwhelming for me, with Ben asking me the right questions & answering all of my mine, he found me my perfect car. Their finance department really worked with my not-so-perfect credit to get me a great monthly payment, I couldn't have asked for a better deal. I walked out completely satisfied with my purchase & when it's time to purchase another vehicle, I know where I'll be going!!

Andrew

10 de sep. de 2012

Had an great experience with Ford. Jamil Quaiser worked with me and offered a deal that I could not refuse.

ford man

10 de sep. de 2012

wow what a great dealership very professional no pressure salesman was very polite explained everything i highly recommend this dealership!!!!!!!!!!!!!!!!

gabrielle ride

10 de sep. de 2012

luis sanchez did anamazing job selling the vichcal to me !!!! luis tavarez was great at making all the paper work for me as well !!!!

Rich R

10 de sep. de 2012

My wife and I purchased a Ford Edge from Alex. He gave us a great deal with great customer sevice. Alex and the staff at Jersey City Ford were so wonderful!

johnk2012

9 de sep. de 2012

i had agood experience at jersey city ford mr marvin treminio was very helpful and very patient with our choosing to lease a new vehicle

New Car Owners

9 de sep. de 2012

My husband and I were very satisfied with how Junior worked with us on our new vehicle purchase. He was diligent and provided many options. we were able to pick the best for us.

Truck Enthusiast

8 de sep. de 2012

I contacted JC Ford earlier in the week and made an appointment to come in on Saturday afternoon 9-4-12. I was greeted by one of the sales associates and wasn't given his name at all and in addition find out that the vehicle was already in negotiations that same day. So aleady I felt that I was competing for this vehicle with someone else immediately. I was very apprehensive about continuing and a bit dicouraged. I had not come to compete like this. I was then introduced to Nick (he was not the gentelman that originally first greeted me) and after speaking with him about my interest in the vehicle, he re-assured that we would work on a good deal and not have to worry about the other negotiations that were supposedly already going on. Nick helped me with all of the details and was knowlegeable about the questions I had. We were able to come to a satifactory negotiation that I could then take to finance.

big money mike

8 de sep. de 2012

great service i was given a lot of information and fast service

PATTY

8 de sep. de 2012

i HAD A WOUNDER EXPERIENCE AND A NICE TIME BUYING MY VEHICLE WITH KENNY G MY NEW FRIEND. THANKS YOU JERSEY CITY FORD

Tra Tra

8 de sep. de 2012

Benjamin Rosario is an Exceptional Salesman. He is Courtesy, Friendly and Very, Very Informative. I returned to this dealership because of his Professionalism. I have been to many dealerships and JC Ford is the only one that suits your needs and you do not have to spend your entire day there. I will return and refer JC Ford Lincoln Mercury to my family and friends. Note: I purchased two vehicles within a two week period (Infiniti/Ford Freestyle) - CASH. I also have my 2007 Lincoln MKS serviced regularly at this location. Thank You JC Ford Lincoln Mercury

SFORD1901

8 de sep. de 2012

THIS IS MY FOURTH CAR AND MY SERVICE HAS BEEN EXCELENT WITH FORD I HAVE NO MAJOR COMPLAINTS THUS FAR I ONLY COME TO FORD N FOR SERVICE AS WELL AS PURCHASING AND EVERYONE HAS BEEN GREAT MY LAST VEHICLE I PURCHASE WITH MARVIN TREMININO WAS WONDERFUL AN YES I WOULD RECOMMENDED YOU TO FRIENDS AND FAMILY MEMBERS

Joseph

7 de sep. de 2012

I came to Jersey City Ford looking to buy a car to commute to college on a budget. Very friendly and helpful staff helped me to get exactly what I needed quickly and affordably.

Krizia

7 de sep. de 2012

The people here are great!Carlos helped me find a great affordable car and Luis was also very helpful. Its my first car under my name and i couldn't be any happier.

FRANK

7 de sep. de 2012

I CAME IN BECAUSE I HAD LOST MY SERVICE PROMISE NOTE.. THE SELL PERSON WHO SOLD ME THE CAR WASNT LONGER WORKING THERE, HOWEVER, I SPOKE TO CHEEKY ABOUT MY CONCERN: I WAS PROMISED TWO YEAR FREE SERVICE ON MY NEW FORD FUSION 2012. AFTER EXPLAINING MY SITUATION CHEEKY VALIDATED MY STATEMENT WITH ANOTHER SELL PERSON WHO WAS PRESENT WHEN I PURCHASED MY CAR. AND I WAS GIVEN WHAT I WAS PROMISED: MY FREE SERVICE FOR MY CAR.

Spallarossa

7 de sep. de 2012

This dealer not only provides the best prices around... they treat you with respect and they make the buying process a joy. I have purchased 4 cars from this dealer and throughout the process they have earned my trust. I recommend this dealer to people buying new. They especially take care of you when trading in your used vehicle. Thank you JCF!

Chris Leehr

6 de sep. de 2012

I am extremely happy with the service I received at Jersey City Ford. I was very impressed with the staff and the overall appearance of this facility. My sales rep Carlos Almanzar was very professional and knowledgable about the cars in their inventory. He understood my needs and helped me find a car that fit my budget and requirements. The sales process was seemless and the manager was very personable and professional. I would definately recommend this dealership and sales rep to my friends and family.

cjleehr

6 de sep. de 2012

I was thoroughly impressed with the staff and the dealership overall. My sales rep Carlos Almanzar was very professional and knowledgable about the vehicles within their inventory and truly had my best interest in mind when helping me find a car that fit my needs and budget. The manager was extremely pleasant to deal with and made the process extremely easy. Without a doubt I will be recommending this dealership and sales rep to my friends and family. After dealing with over 15 different dealerships in the past 2 weeks, I found the diamond in the rough......

KireNoloc

4 de sep. de 2012

My overall experience was good. Our salesman Carlos was very helpful and if he didn't know something he made sure he found out for us.

Sharique

3 de sep. de 2012

The sales team was able to find me a car in my budget. The overall experience from checking the car to test dive and to own the car was very good. Nice enviornment and helpful employees. The General Manager Luis gave attention whenever needed and made the purchase delightful.

Elby2012

3 de sep. de 2012

They help us get the SUV we wanted. They showed interest even, when our credit historis were not great. Chiqui Tabarez really helped us every step of the way.

Menpar30

3 de sep. de 2012

This is an excellent place to buy or lease new or used cars. Chiqui Tabarez will take care of you as well as his employees. They will get you a great deal with maximum customer satisfaction.

suv enthusiast

3 de sep. de 2012

marvin and rudy where great in explaining everything and negotiating a great deal.Definitely one of the best service experience i encouter. thanks

New customer

3 de sep. de 2012

I had an excellent experience. Jamal and his manager worked with me to ensure that I got the deal that I had wanted. I am really pleased with my overall experience and I am certain that I will love my new car!

escape

3 de sep. de 2012

We have been Ford customers for years. Kenny Gilyard has been our dealer. He is always pleasant to deal with professional and always accomodating.

usaflm

3 de sep. de 2012

Initially we were happy with the dealership. But after stepping back and looking at everything they are no different than any other dealership. We love the car we bought but the buying process there is painful. Once we got home, at 1:30am, and looked over the paperwork we noticed we were charged an extra $500. We called the dealership three times in 2 days and left messages with the finance folks. We are still waiting on a reply. We walked in pre-approved and were promised they could give us a better interest rate with thier bank, they gave us a rate higher then our bank had given us. The customer service is great when you're there, but is non-existent when you leave. I'd go somewhere else.

JOPIE

1 de sep. de 2012

SEARCHED HIGH AND LOW FOR AN SUV THAT MET MY WANTS AND NEEDS. FOUND IT HERE AT JERSEY CITY FORD. LUIS TOOK THE TIME TO ANSWER ALL OF MY QUESTIONS.

Paul M

1 de sep. de 2012

When I came to Jersey City Ford I knew the exact vehicle I was interested in and the price I was willing to pay for it. Upon entering the dealership I was greeted by Dion Perez and Cheeky. They were both very friendly and had the car I was looking at, a 2008 Jeep Grand Cherokee, immediately pulled up for a test drive. After taking the Jeep for a drive with Dion we began talking numbers. Being that I have expereience in the auto industry I was expecting a long greuling proccess but WOW I completely impressed. Dion was willing to work with me and I liked the price we ended up with. Being that it was such a great overall experience I knew my search was over and I finally found the perfect car for a great price. I would highly recommend Dion Perez, my Sales Rep, Cheeky, and the entire staff at Jersey City Ford and will definitely be a repeat customer.

Best MoM

1 de sep. de 2012

My experience at Jersey City FORD was AMAZING! I loved how they took the time to work with me. I would definatly recomend this dealer to all my family and friends. Thank you Luiz Sanchez.

Rizzi

1 de sep. de 2012

I came in i got a great deal and My salesman was great very fast process and hassle free Thank you Benny come to Jersey City Ford

Thrilled

1 de sep. de 2012

I went to turn in my leased car and was uncertain about my options. I ended up with a new 2012 Focus that I absolutely love for a lease price that I am thrilled with . The salesman was fabulous. He listened to what I was looking for and found the best car for me. I highly recommend them.

Super

1 de sep. de 2012

Bought my first car from the most reasonable and coolest salesman.

Megan

1 de sep. de 2012

Fantastic service and they worked with us to meet our needs.

usaflm

1 de sep. de 2012

Was looking for a Mazda and this place had the perfect one. The staff worked with us on getting a good price. I would absolutly do business here again.

Fusionistic

29 de ago. de 2012

Luis Sanchez is an Excellent Salesman. I am very happy with his assistance in the perchase of my new car. I hope that this Ford relationship lasts for many years. I am very happy to be a Ford Customer.

Focus

28 de ago. de 2012

Recently bought a new car from Ford in Jersey City. Carlos and Benny were very helpful and worked to get me the price I wanted. I was very satisfied and would recommend anyone to look for a car there.

Husband Wife Buyer

28 de ago. de 2012

I was referred to this dealership through my veteran buying service. I had a great experience in my buying process. The service rep was very knowledgeable and worked with us to understand our buying needs and wants. Great people and recommend buying from this place...

Bar Management

28 de ago. de 2012

Sales Agent, Domonic Wolfington, was very professional and courteous on helping me find and purchase my vehicle. The facility is very organized and the services are quick, ensuring you walk out with the car of your choice that day.

mikey

28 de ago. de 2012

sales person very knowledgeabla, great service did everything in his power to make the deal

Joe_NJ

28 de ago. de 2012

Overall great experience. Sales staff were courteous, knowledgeable and eager to make the deal happen. Thought I was leaving without a car. But, Benjamin was determined to make me happy. He certainly did. Thanks to the entire team for a great deal.

Outoftownbuyer

12 de ago. de 2012

Found one of their cars on Cars.com and call the dealer a week ago about the availability of the vehicle and supposely they said it was in stork. Follow up on their e mails and phone calls, set up a test drive for the weekend. Travel 3 hours to the dealer and they did not have the car and they had sold it in the morning. Later they try to sell me another car for the same price and they have outragous Dealer fees and prep vehicle fees. Bunch of liars and the lady kept liaying while I call her several times that I was on my way there. :((((

FiqBoi

9 de ago. de 2012

The New Car i have is great i love it, Had Great Customer service & Everyone Awesome

cuttiehead

8 de ago. de 2012

The staff at Jersey city Ford were amazingly helpful. The staff took me through every step of the way from showing me the Ford Edge to setting up my phone with sync. I have never encounter such amazing customer service. I would not hesitate to refer Jersey City Ford to any my friends and family.

HaschJakob

5 de ago. de 2012

We entered Jersey City Ford without any idea how to buy a car in the united states and how to get insurance for it. The guys were just great - they did everything! We got the car, the insurance and all information for the next steps within three hours. Hopefully the car will work for the coming trip - thanks a lot!

rob198

21 de jun. de 2012

these peole are unprofessional, rude, and NEVER NEVER return any calls!

Janet

18 de may. de 2012

I've been a loyal customer of Jersey City Ford for almost 15 years now. I've leased 7 cars from them and for me they were like family...until this year. Apparently the dealership changed owners within the last few years and almost all of the old staff is now gone. The staff there now was not responsive and provided the worst Customer Service I've ever encountered. I unfortunately brought my boyfriend over to them and he leased his first car from them and also experienced nothing but issues. They don't respond to emails, phone calls or even text messages and when they finally do, it's either rude or just completely wrong. I'm very disappointed about my whole experience and even more disappointed that I wasn't able to get 1 of them out of the 4 people that I reached out to, to actually respond. Needless to say, neither my boyfriend or I will be going back to Jersey City Ford, nor will I EVER refer anyone to go there. After all the reviews I've read it seems that their common practice is to NOT respond to customers once you drive the car off their lot. You are not longer their problem and all they care about is making the sale.

Johnson

24 de mar. de 2012

I found a pre-owned vehicle at their Dealership on Cars.com and sent an e-mail. The dealership reached out to me the very next morning to set up an appointment to see the vehicle. At the dealership Benny was very responsive and helpful as a salesman. Rudy offered up a great price and beyond fair deal on the vehicle and took my car in trade at a good deal. Victor helped us understand all of the financing options available to us. It was a long night, but the they stayed and we got the deal done.

mouzounis

15 de mar. de 2012

I have been a long time customer of Jersey City Ford Lincoln Mercury because of Carlos Rodrigues in the Service Department and as long as he is there I will be a loyal customer. He is a person who cares about his customers and will go the extra mile to make sure they are happy with the service they are receiving. It is such a pleasure to bring my truck into Carlos for service. he is always so happy which makes me start out my day happy. He always took care of my truck as if it was his own. The service I get through Carlos can not be gotten anywhere else. The care, the concern, the willingness to work with me, as I am not the easiest person in the world when I am not happy. And they were many times I would call Carlos after hours and he would pick up my call and talk to me about my truck and what is going on. I know the job will get done and get done right. Carlos is a wonderful person and Jersey City Ford Lincoln Mercury should be greatful to have a person like that on their staff. I reccomend him highly to anyone who wants to get the service that all consumers want as car owners. HE IS THE BEST!!!!!!!!

TONIET

15 de mar. de 2012

I would like to say that i was extremely satisfied with my overall experience with leasing my 2012 Ford Focus through Jersey City Ford. The staff was very knowledgable, friendly and courteous. My sales rep was very helpful, accurate and honest throughout the entire process. I highly recommend this dealor to family, friends and colleagues. I will surely return my business to Jersey City Ford

STAN

13 de mar. de 2012

Drove from Nassau County because a family friend referred me to Jersey City Ford. I am very happy to say that it was well worth the drive. My salesman Daniel was great and made me feel as if i was a friend not paycheck. I was also very impressed about how he helped me find the right vehicle for me and my budget. I cant say it enough that my overall experience was amazing. I will never buy elsewhere and I would refer anyone I know that is interested in a ford product to take the trip. This was by far my best experience with any dealership and i know that many others share the same feeling of dreading having to go get a new car because of the hassle

John John

11 de mar. de 2012

I went for a used car and I walked out with a new car. They made me an offer I couldnt refuse. They also gave me a great trade value for my car. I couldnt ask for a moe friendly staff. I felt comfortable and happy to spend my hard earned money with them..

RICHY

9 de mar. de 2012

This dealer doesn't just know the words customer service they live it! They were amazing from start to finish. They answered every question with patience, even if it was asked twice. They went above and beyond the normal experience to make sure everything was taken care of and they truly looked and acted like they really enjoyed doing it. Every person that you encounter when buying a car from Jersey City Ford knows what they are selling and take pride in their cars. They have me as a customer and my family and I would go out of my way to recommend Jersey City Ford to everyone

NAVARRO1

9 de mar. de 2012

My most recent experience at this dealership headquarters. Why? I was assigned Debbie Negin as my service advisor and let me tell you she was WESOME From the beginning she was on top of things and she was very detailed about the process regarding my 2011 Ford Edge. She made me feel very comfortable and I was able to work with her because of her honesty and clear cut explanations. Employees such like Debbie need or should be commended about their daily duties and job responsibilities. I have been there about 3 times prior to meeting Debbie and in all honesty my experience was not that all efficient and the wait times were killers. I know your shop is very very busy but to see someone like Debbie with her smile, explain the entire contents of what will be done, how long along it will take along with her honesty, I have no complaints. Working in the customer service field (Myself), I experienced Debbie ability to multitask and adapt to change in that type of hectic environment. GREAT JOB DEBBIE!!! and thank the cashiers too! Thanks Jersey City Ford!

HILDA

9 de mar. de 2012

I travel from Long Island to Jersey City Ford looking for a specific Car. They told me that they would be able to help me and once I got there they had the car ready waiting for a test drive. They were extremely helpful and nice. I was able to take the car home with me the same day. They took care of all the paperwork and within a couple of hours I was on my way back to Long Island. I had a great experience and it made my trip to Jersey well worth it. I now have a car that is comfortable, convenient and affordable.

Diver1

30 de ene. de 2012

I purchased a 2008 Mustang Convertible. We negotiated a fair deal. I am very happy with the car. Thanks Desmond for your assistance and for programming the second key for me. Thank you Mr Durante for facilitating the order of the convertible cover. Check out the dealer review on DealerRater.com

NE

30 de nov. de 2011

Jersey City Ford sold us two vans on which they had received half their value by certified check. The vehicles arrived the following night after 10pm instead of 7am that morning. The contracts for the vehicles were brought at that time instead of given to the person that signed them. During their review, it turned out that we got ripped off for more than $12,000 altogether on those contracts, however because they were signed, the dealer had assured as that it's too bad. What is too bad is that the person doing the original negotiations was held at the dealer for more than 6 hours and was unable to stay during the signing of the contract and the person responsible was told that they had been reviewed and to speed things up all he needed to do was to SIGN. Jersey City Ford refused to talk to us or cancel our contracts even when we were in the 72-hr grace period. After that period, they made us sign another letter saying that they can't change anything on the contracts, but are willing to give us a partial refund on their profit from the extended warranty. At that time they were also to revise the contracts accordingly with the refund and send it for processing to Ford Credit so that we don't get excessive monthly charges. None of that has happened, in fact, Ford Warranty had advised our company that the warranty can be cancelled at any point in time and that that information was in the contract...if we only received it. It turned out that we are missing 15 undisclosed pages of the contract which listed all the terms and conditions and which should have been disclosed prior to signing. Therefore, we initiated the cancellation of the entire warranty on both vehicles only to find out that only one warranty was registered on one vehicle (We were charged $3,500 on each vehicle and the actual cost of the warranty as per another dealer should be $1,800). We have now involved a lawyer in this situation, as Jersey City Ford is ignoring all our forms of communication and is not cooperating with anything including the refund of warranty which has already been cancelled through Ford Warranty and revision of contracts to exclude the warranty and all the other rip-off items. We were also supposed to receive a refund of the difference in dmv registration costs and have not heard anything at all. To this day, we are paying the monthly payments from the original rip-off contract which we are not in possession of as it was taken away by Jersey City Ford at the time of signing the other deceitful letter and no one has contacted us since mid-October regarding this case.