SUSAN "Appreciates Anthony"

3 de may. de 2016

Our sales man Anthony Simmons was an awesome sales associate would recommend him to EVERYONE. He took his time and made our deal happen! THANKS ANTHONY

Cathey McCarver

10 de feb. de 2016

Our salesman Reggie whitmore was great! Thanks, Cathey

Natasha Mac

23 de dic. de 2015

This was not my first time having George Morrow as a sales person. The service was as excellent this time the last. George does his research before you even walk through the door. All of your options are laid out with no hassles or complications. He goes the extra mile to ensure he has done all he can do for you. My trade in process was smooth and STRESS FREE!!!

Taylor

15 de dic. de 2015

Ed Kelly and Scott McNeese really worked well for me and i was likely not the most pleasant customer to deal with. They went above and beyond to meet my request and I left with a brand new car and a very pleasant experience thanks to those two.

West, Shirley 1818

13 de oct. de 2015

When greeted with a smile and warm handshake by Mr. Anthony Simmons, I knew I would receive exceptional service. My car search ended the day I entered the premise of Jim Keras Nissan Covington Pike. I wasn't thrown "the car salesman sales-pitch" and I wasn't rushed to just pick a car. Only did I need to tell Mr. Simmons what my car needs were. He showed genuine concern and patience, as did every member of the team there at RK (to include the receptionists, service department personnel, finance agent to the manager). I pulled off the lot in my new Nissan Pathfinder feeling that my car needs had been met, respected, having receiving exceptional customer service, a service that has fallen short in this present day...and I'm still a young woman. I will refer colleagues to you.

Glen

23 de sep. de 2015

I had a great experience! Tony Rogers helped me find the best car for me. I didn't have any problems purchasing my new car.

Disappointed certified owner

20 de sep. de 2015

I went to Jim Keras Nissan to purchase a certified used vehicle. I picked out one and began filling out the finance paperwork. Even though I have excellent credit the salesman came back with a sheet of paper and gave it to me that read, Jim Keras could not offer me a loan and then he walked off.I left the location and went home. About an hour later I received a call from the dealership asking if I could come back. I said, Why should I when I have already been turned down for credit? Then I was offered a deal over the phone that involved several thousand down, and a monthly payment that reflected a high interest rate. I turned that down and eventually was offered a deal that required zero down and a monthly payment that reflected a much lower and competitive payment. I agreed and returned to the dealer to finish filling out the paperwork.After my purchase I noticed that the cargo carpet area was damaged, the antenna was missing, there was tree sap on the roof, rust in some spots, the cargo cover missing, dents, dings, and scratches. I did some research and found some of these items should have disqualified the vehicle from being certified.After several phone calls and a visit with the used car sales manager, some items were addressed while others were not. Some of the work that was done looks shady, and my certified car was returned to me with a new 2 inch scratch and several hundred miles added to it.The used car sales manager originally said he would wet sand and entirely clear coat the vehicle. Later he said that he never said he would clear coat the entire vehicle but he did wet sand the car. If I would have known he would only wet sand the paint job without clear coating it, I would have said dont bother. In short, I do not think that this dealer is reputable. I looked at other Certified vehicles on their lot and noticed the following issues with one or more than one car: rust, bent rear passenger door, cargo covers missing, holes in passenger front seat, and missing antennas. If you do purchase a vehicle from this place, I would not take their first offer. Be ready to walk away and stay gone. Completely inspect any vehicle from top to bottom inside and out. Additionally, dont take their word at anything; get it all in writing, though I am sure it will be next to impossible to do.As the saying goes, Fool me once shame on you, fool me twice shame on me!

Angie

13 de ago. de 2015

Impressed with Shawns professionalism and customer service. I told him what I was looking for and he quickly found it on the lot. He and the finance manager worked out things to fit my budget. Had a problem with the radiator. Took it back the next day. Shawn put me in a rental. They fixed my vehicle in one day. Have had no problems since. Thanks for taking care of me and standing behind your vehicles.

BlackPearl

13 de ago. de 2015

After two weeks of shopping for a car I took the chance of applying for a car on Jim Keras Nissan's website. What a great decision! Shawn McLean called within minutes of my submitting the request. He is very honest and straight forward. Shawn asked the necessary questions to make sure that he met my needs. He was not trying to just make a sale, but took the time to make sure I was getting what I wanted at a great price. He did extra research to see where I could save more money. Shawn is very knowledgeable about the stock and made sure that I knew every detail about my car. He is a joy to work with. I tell everyone I know to go see Shawn "the car guy".

Lucretia Reid

12 de ago. de 2015

For 10 years I've dreamed of purchasing a new Altima. Today, Mr. Shawn Mclean, helped with making my dream become reality. I'm so ecstatic about my 2015 Nissan Altima. Mr. Mclean is an "Awesome" salesman. In the very beginning he made me feel as if I already owned the car. The process went smoothly. He explained everything in full details throughout the interaction. I will always do business at Jim Keras Nissan. Also, I will refer everyone who's in need of a vehicle to shop there for the best experience. Again, thanks!

Richard Thompson

12 de ago. de 2015

Just a seamless experience from beginning to end. I had the best salesperson in Shawn Mclean. He was not pushy and made sure my family had the best vehicle that served our needs. Special thanks to the finance manager Steve as well, he was very detailed and quick to answer all of our questions. Please go see these guys for your next car

j_white

30 de jul. de 2015

I was on the market for a new ride and have dealt with Jim Keras Nissan prior. (Mind you, it was the worst car buying experience ever) But I was curious to see if any improvements had taken place since. Looks like they're still up to no good, taking advantage of people as always. You can clearly see that several people has had a similar issue. I am in the military, stationed on base and I will let it be known to all our troops to stay clear of this place. They are shady and are out to get you!

KATIE HOBSON

27 de jul. de 2015

we found a vehicle online and went to buy it but they told us it was a mistake to be that price. its actually much more expensive sorry. let us show you some other vehicles. Thats Just Plain Old Sneaky StuffHEAD THIS WARNING AND DON'T EVEN LOOK HERE

Gina

1 de jul. de 2015

This was my first shopping experience at Jim Keras Nissan. I have been driving Nissan vehicles all of my life and was very impressed by the service at this dealership. Overall, it was a very positive and successful experience. The facilities are very clean and well-maintained. All of the staff was very friendly, courteous, and helpful. Our sales associate, Shawn Mclean, seemed very knowledgeable about Nissan vehicles and the current inventory. He provided many helpful suggestions regarding our selection of a 2015 Nissan Altima. Furthermore, the discussion of pricing and financing options was straightforward, honest, and stress-free. Overall, our experience with Shawn was excellent and we will definitely recommend him in the future to friends and family. Also, the finance director, Fiona, was very nice and seemed very knowledgeable about the warranty options. She readily answered all of our questions and helped us pick out the best warranty for us. We definitely recommend this dealership to anyone looking for a new vehicle in the Memphis area!

JanelM.

18 de jun. de 2015

With this being my first time purchasing a car, I was referred by someone to go see Anthony. I'm so glad I did. He was very patient. The whole team made me feel comfortable. I definitely would recommend this dealership.

Joshua Doty

27 de may. de 2015

We were searching for a new family vehicle and I found one listed online and this listing had the vin number and everything. So I printed all the information out and drove on down to the dealership to purchase it. When I arrived I was approached by a salesman of course and I let him know I wanted to purchase the vehicle with this stock number. So the salesman searched and searched and finaly pulled up in a vehicle that was exactly like the one I was there to buy. He let me know that this was not that exact vehicle but just like it. I noticed he had the other vehicles key in his hand so I asked him if he had the other one in which he replied Yes, we do have it and I have the key right here, but this is the exact same as that one. I let him know that I really came to buy the other one because there was a big price difference. He asked how much of a price difference and so I showed him the listing online and he told me I would need to talk to the sales manager about it. So he led me inside to meet David Barber (the sales manager). I let him know I was here to by the vehicle in which he replied "Hell No, I am Not going to sell you that vehicle for that price". Feeling pretty embarrassed and dejected I walked out with everyone staring at me as though I had done something terribly wrong. I got home and just thought that is wrong on so many levels. So I tried to get in touch with the district manager (terry payne), but he wouldn't ever answer my phone calls. So I wrote a review on their Facebook page. I got a response from a marcus wiggins who said he was the director and would like to hear about it and to contact him directly. I did and told him exactly what happened. He said he would look into it and get back with me. Later that night he called me back and said it was an accident and that if I picked a used vehicle out of his inventory that he would give me the most Unbelievable deal of my life. Just give him the stock number and he would shoot me back some "Crazy Stupid Prices On It". So I decided to give him a chance a looked, found one, and sent it to him. He then sent back that vehicle and said he would be willing to take like 1,000 off of it. I have been around and I know enough to realize that any person that walks in the door can get that offer. So I let him know that I would like the other vehicle for the other price. He now has deleted my posts multiple times where I am telling the truth to let everyone know this happened to me along with alot of other peoples posts showing support for me. Now they have made it where nobody can post. Just more proof they play Very messed up games. I ask that you help me to let them know this is unacceptable and that they should be honest and do the right thing and sell me the vehicle they advertised for the price they listed it for. I believe its a game to get people in the doors. I appreciate you very much and I know you will help me stand up for the truth by Not Shopping Here. https://m.facebook.com/jimkerasnissan

Very Disappointed In These Folks

21 de may. de 2015

They Posted A Vehicle Online With Vin And Everything, However They Would Not Sell Me The Vehicle For That Price.Total ScamGave them a second chance to right the wrong and The Boss Did Nothing But Try And Sell Me Something Else For Way More.Don't Do It !!!!!!#theysneaky

they got me

7 de may. de 2015

My daughter recently purchased a used car from this dealership... Saying that they screwed her royalty would be an understatement!!! She absolutely possibly got the worst possible deal from the worst dealership in Memphis! Her salesman was not helpful nor courteous! Nothing was properly or thoroughly explained... These people are not like ordinary dealerships... THEY ARE VULTURES With Machetes just waiting to chop your heads off!!! They will stick you in a 4, 6, or quite possibly a 8 year lease on a used car with the highest interest rate going! (Yes lease on a used car). I will advise anyone.... run far away from this place place like your life depends on it!!! You would do better purchasing a hoveround with hub caps!!!

G. Payne

27 de abr. de 2015

I purchased a 2013 Nissan Altima from Jim Keras and it was the best car buying experience that I have ever encountered!!! My salesman was Mr Anthony Simmons, I would recommend him to everyone if I could!!! He was extremely professional, nice, considerate and just all around the best sales person I've ever been in contact with!!! Everyone was so nice and polite! I absolutely loved loved loved my experience with Jim Keras Nissan and Anthony Simmons!!! I'll go back in a heartbeat!!!!! These days customer service is irrelevant to people, but that is definitely not the case with Jim Keras!! Thank you Mr. Simmons for having such a professional and respectful attitude!!!!

Tonia Jeans-Baker "Satisfied Customer"

5 de feb. de 2015

n June of 2014, I purchased a 2011 Nissan Rogue from Jim Keras Nissan my sales consultant was Tarius "Shawn" Mclean and I was extremely impressed with the level of professionalism and courteous service he provided even though I found myself unhappy in my new purchase (I wanted a larger vehicle). Months later, in September I returned to Mr. McLean to trade my Rogue for a 2014 Murano and he worked diligently to make sure that I was satisfied with my purchase. His patience and professionalism made my car buying experience "OUTSTANDING". I WOULD DEFINITELY RECOMMEND Mr. McLean to anyone in the market for a vehicle. He is an awesome sales consultant -Professional, Courteous, and Knowledgeable. Thanks Shawn for your awesome service!!!

mamie riding mata no more allen

11 de dic. de 2014

I love my new car shun was helpful courteous On a scale of one to ten i will give him a 11 only because after i waited to get my keys and ciuldnt wait todrive he insisted on showing me how work everything. Great job shawn. I have recommended that my fellow coworkers call jim keras covington pike. Thanks so much

M. Mathers

21 de nov. de 2014

My recent purchase at this dealership was horrible. The sales manager David Barber changed the price on me on the sales agreement and said it was an accident. Than wanted to charge me an additional 500 for the car being a Certified Pre-Owned when the sales flyer said that CPO was included in the amount. They were really rude with me and did not treat me as a customer at all.

M_Mathers

20 de nov. de 2014

I regret that I had ever purchased a vehicle from here. The mechanics and salespeople are not honest at all. The manager, David Barber was very rude towards me and disrespectful upon questioning my invoice. I had my Nissan serviced at the dealership for months. Until I noticed a that I had gotten charged for all sorts of work that was never performed. The spark plugs were not replaced, the transmission fluid had not been flushed. And on the last visit they didn't do the oil change! This is not what I expect from a dealership at all. And the fact that they talked to me like that while I was in uniform is a disgrace. I will let it be know at my command the service that I got here. And I have emails from David his self supporting my review is true.

Darrell and Stacy!

26 de sep. de 2014

This is Stacy and mine (Darrell) 7th car that we purchased from Mr: Maurice Walker. He was great to work with! He listened to what I wanted, and made sure my new vehicle was what i needed exactly! He was friendly , helpful, and fully explained everything about the vehicle and all aspects of the buying process. I would definitely recommend him to anyone, and hats off to the young lady Fiona(spelling) she was great and had us laughing so much .Wishing Maurice and the Dealer ship the best! Cheers

Diana S.

10 de sep. de 2014

I just purchased a Nissan Juke, via Mr. Maurice Walker. He was fantastic to work with! He listened to what I wanted, and made sure my new vehicle fit my needs exactly as I described. He was friendly , helpful, and fully explained everything about the vehicle and all aspects of the buying process. I would definitely recommend him to anyone looking to purchase a vehicle!

j_white

8 de sep. de 2014

Buyers beware of this dealership. I was told one price and charged another on my invoice! Good thing I caught it before I signed the agreement. I don't care how friendly they seem. Its all about the money and how much they can get out of you. Search around the internet and look at other reviews of this place, I am not the only one. And IF you do decide to go with this dealership ask for Maurice, he's the only one that I've found there to be honest.

Allison

27 de ago. de 2014

My husband and I recently bought a 2014 pathfinder. We had a great experience with Adriane and recommend his for all your car buying needs!!

Whitney McNeil

18 de jun. de 2014

I had a great experience while car shopping at Jim Keras Nissan from the time I pulled into the parking lot until the deal was finished. I recently purchased a 2014 Nissan Altima from Jim Keras. The salesman who assisted me with my purchase was Mr. Maurice Walker. Mr. Walker was so polite and pleasant. He treated me with respect and showed an interest in what I desired as a customer which enhanced the experience. I was able to chose the car of my choice, with no pressure, much respect, and no schemes. I would definitely purchase another car from Mr. Walker and Jim Keras Nissan. If you live in the Memphis area and are looking for quality cars and quality services while looking, I would definitely recommend Mr. Walker as your first choice when you decide to do so.

Jae McCray

3 de may. de 2014

I purchased my first car on April 25th from Jim Keras Nissan. In the days leading up to my purchase, I made daily contact with my salesman Shawn McLean via phone and email. Shawn went above and beyond to make all means to make sure that my deal was fair and that I could get the car I wanted. Knowing that he's just doing his job, it was a great feeling to know that people aren't out to get you caught up in a bad deal. Thank You Shawn for getting me into this 2014 Nissan Sentra!!!

Georgia

12 de abr. de 2014

I purchased a new 2014 Nissan Rogue Select from Jim Keras Nissan on 4/7/14 . I worked with Shawn Mclean on this purchase. He was very nice, easy to work with and I felt comfortable dealing with him. I would contact him again if I were looking for another car. I Highly recommend him !!!!

Merri L

24 de mar. de 2014

I recently bought a 2014 Sentra. Had not traded cars in 15 years. Was a little nervous about the new electronic gadgets on the car. I worked with Maurice Walker the Internet sales person. He was friendly, personable, did not push to try to sell me more than I wanted. Even after I drove the car home I called him back about the dials and a light that I did not understand. He was as helpful as if I had not already bought the car. I would recommend asking for him to work with. After starting online-when in person he had found a car that was just what I wanted.

Davis,Kieler fan of Jim Keras

24 de mar. de 2014

This is my sixth automobile I have bought from Jim Keras Nissan in Memphis Tenn. At this time I have a SUV and a truck. They have great service,and the staff is very helpful.I will not buy my automobiles from no one else. Mr Walker is in tune with all my needs. It is just a great place to go and buy cars.

Linda A. Maclin

5 de mar. de 2014

I HAD A VERY GREAT EXPERINCE WITH MY PURCHASE OF MY NISSAN SENTRA 2014!!!! I HAD MADE A CALLED TO MY NEPHEW WHO IS A SALE PERSON WITH JIM KERAS. HE MADE MY BUYING OF THE CAR GOOD BUYING EXPERINCE IN MY LIFE. HE MADE SURE I WAS PLEASED WITH THE CAR AND THE ALL OVERVIEW OF THE VISIT TO THE DEARLSHIP AWSOME TRIP THANK YOU!!!!!

Thrilled New Car Owner

7 de feb. de 2014

I am a recent law school graduate, and went to school in another state. I had not driven in more than three years because I relied on mass transit. So, I was very nervous when I went to look at/ test drive cars. Maurice immediately put my mind at ease and found the perfect car for me when I described my wants/needs. I purchased a 2014 Nissan Rogue SL. Maurice went above and beyond for me from the start, and when I mentioned how nervous I was about driving home, in a new city, in the snow, he offered to drive in front of me. I gladly took him up on his offer and I made it home safely with his help. I am thrilled with my car and will buy from this dealer in the future.

Dwight Cochran

21 de ene. de 2014

I had a very pleasing experience. Maurice Walker "walked" me through the process from start to finish. He was professional, kind and a great individual.

Aimee P.

20 de dic. de 2013

I really enjoyed working with Maurice Walker in finding a car to fit my budget and travel needs. He was able to put me into a new car with 40 mpg. He also shocked me with the highest price on my trade in for three dealerships! I got a great rate and would tell anyone to go see Maurice for a new car.

Brenda Tabb

4 de dic. de 2013

I was highly impressed with Mr. Whitmore's knowledge of the automobile.I received professional and courteous service my experience with Jim Keras Nissan was very pleasurable. Thank you

Darrell Kieler

5 de nov. de 2013

I purchased a new 2013 Nissan "4th "car from Jim Keras Nissan. I worked with Maurice Walker on all my purchases. He is great, easy to work with and I always feel comfortable dealing with him. I would contact him again if I were looking for another car. Not for another 2 years ! LOL Just a great all around guy, And the best part he makes it fun!! Darrell and Stacy

Hubbard, MD

2 de nov. de 2013

On yesterday, October 31, 2013 I returned to Jim Keras Nissan after a three year visit of purchase a 2010 Altima SL. Once again with Master Sales Consultant Reggie Whitmore at the "Helm" I drove away in a 2013 Murano SV. I must say, even three years later the experience was even the more seamless. I must add when you find sale conultants that go over every detail of the new vehicle no matter if you are a second term nissan owner..... hey technology is changing, then again (1) he's automatically programmed or (2) down right a great salesman. Jim Keras Nissan I personally pick door number (2) Reggie Whitmore.... BRAVO ZULU ........"Well Done"

William

17 de oct. de 2013

This is my second buying experience with Jim Keras. Maurice Walker assisted me with both purchases . The first was a2012 Nissan Frontier and recently I upgraded to a 2012 Nissan Titan. The process was easy and I recieved personal attention to help me find the vehicle that I wanted and that would fit the needs of my family. I will most likely visit this location and hope to work with Maurice in the future when I am ready for another vehicle.

Mhikes

9 de oct. de 2013

Thanks to Ray Walker I was able to purchase my new 2013 Pathfinder. He did an excellent job on getting the vehicle I wanted and would like. I think he went above and beyond for me during this process and I really thank him for that. Roy Wood also did a great job in financing. But if I every get in the market for a new vehicle I would love to work with Ray Walker again.

Jackie Hoye

10 de sep. de 2013

I just recently purchased a 2013 Nissan Sentra. Maurice Walker was very helpful. I told him the type of vehicle I was looking to purchase and the price I wanted to pay. He meet all my request and was very friendly. I highly recommend anyone looking to buy a new vehicle to go see Maurice because he will get the job done.

BobbyR

14 de ago. de 2013

I bought a new Altima 5 days ago. I can't speak to the quality of repairs because I haven't had the car long enough, but the buying experience was very positive. Maurice Walker is friendly and not pressuring. Reggie stood in for me to pick up the car after transport from Mississippi and he was a great guy too. Steve in financing was also outstanding. All the guys up there are upbeat, having fun and create a positive environment. As a buyer, you need to do your homework, but it sure makes it all the better that the guys up there are such solid citizens.

CARo

9 de ago. de 2013

We had an excellent experience purchasing a Nissan Versa Note from Reggie Whitmore at Jim Keras. Reggie went above and beyond to make our experience great. Reggie was even nice enough to call when husband left his keys in my vehicle that we were trading in. I did some internet and phone shopping before going in and Jim Keras internet department was the most responsive and reasonable of all the dealerships I contacted. We also enjoyed working with Steve Scott on the business side. All of the employees were very nice and tolerant of our 1.5 year old son. Everyone at Jim Keras was great, and I would definitely recommend them to a friend and purchase from them again.

F. Taylor-McClendon

24 de jul. de 2013

Over the years, I purchased two vehicles from Anthony Simmons at Jim Keras and both transactions were QUICK and EASY! I pass another Nissan dealership to take my truck for service because the guys are so professional, courteous, and caring! Jim Keras has the #1 Customer Service in the city because they absolutely LOVE their customers!

Clarice

21 de may. de 2013

I came with my granddaughter to purchase a used car. She was able to purchase a new car and have her payments manageable. The service was excellent and she is very happy with her first new car.. Great buying experience.

Randal

11 de may. de 2013

*I gave the Buying process 4 stars (instead of 5) because I have nothing to compare it to. But it was a very relaxed, 'disarming' experience overall.) This is my first new car, and I'm glad I was recommended to Jim Keras. My dear friend bought a Subaru from Jim Keras, and liked their service, particularly the way she was treated as a customer. I first did my research online, fitting price to model, packages, and available accessories. When I narrowed it down to a Versa or Sentra, I checked Jim Keras Nissan's inventory online, and just decided to drive in and get the process started. Jim Morrow greeted me with a big smile and a booming voice, making me feel relaxed and welcome; a nice touch on a cloudy day with pummeling rain. Met Paul Francis, and then Bill Fialko to get started. I told them what I had narrowed it down to, and Bill and I drove the lot looking at as many cars as I wanted to. Drove several of them to compare the overall ride, narrowing down the options later. Never in the entire experience did I feel rushed, pressured, or "directed" to choose this over that. When I decided on a Sentra FE+S with a certain accessory list, they didn't have it on the lot, but promised to find it. Paul called the next day, saying there was one available in Jackson, MS and it would arrive tomorrow. Later, Bill let me know that one wasn't meeting my specs, so another was found in NW Arkansas, to be delivered soon. They kept me posted via email and phone calls, answering my calls to explain my questions, returning my calls within the hour (!) and basically, just being "on the ball," making me feel valued and important. Again, just total professionalism all around. Bill was calm, direct, and relaxed, again, "disarming" and easy to be around. Paul was great at explaining the overall picture, and the details as well. They both worked well together for me. The main sense I got from them was, "What I wanted, is what they wanted." Also, Bill was honest in letting me know if a feature or accessory wouldn't be in my best interests, based on my situation. The only suggestion I have would be for the dealership to offer at least 1 color in each model. Instead of having 50 White and Gray Versas or Sentras, stock at least 1 or 2 Blue (both shades,) Red, and Black. I was first thinking of a "Graphite/Blue"(?) Sentra, but after giving it some thought, decided White would be better, anyway. Like I said, this was my first time buying a new car, so a lot of it was new and unexpected, but Paul Francis and Bill Fialko were very easy to deal with, and I would recommend any potential Nissan customers to give them a call.

Disappointed customer

9 de abr. de 2013

Travis in the service department had been very unprofessional twice. This place is the worse place to deal with. They have no care to there customers valuable time. I will never tell anyone to buy a car here! Go somewhere else and save your time and money!!!! I bought a 2013 car and already having issue and there service parts just points fingers at you! So disappointed!

Kevin

1 de abr. de 2013

I was told a price over the internet and phone and was not disappointed. The truck was exactly what I was expecting and the whole experience was great. Had no problems in financing and was out inside 2 hours or less. Enjoyed working with Maurice Walker and Steve getting the paperwork easy.

Unhappy customer

15 de mar. de 2013

This place has been awful place to deal with I would never ever recommend anybody to deal with them there customer service is awful! David Barber the sales manager has the worst attitude and had made my decision very firm on never buying a car here again. I will take my business else where. They sold me a car with dents and scratchers and said they would fix it.... After them having 6 hours and sending back 3 times it still wasn't fix it took me hand pointing at each scratch and sent for it to get removed and having to bring it back another day to get the dent removed. They never explained anything about my car. I had several questions about my car and it took a month to even get a answer on the phone. After coming up 6 times in two months... They can't even say I am sorry.

oueen bee

14 de mar. de 2013

I was quoted a price via internet but when I got , there to make the deal Paul Francis stated the general manager went up more money cause I was already pre approved by my own bank

Duane

23 de oct. de 2012

My wife and i just bought a new maxima from Adriane, he was really cool to deal with. He made it a very relaxed, laid back experience, and have us a great suggestion for dinner, Carabbas was great! I highly recommend Adriane. It took some haggling but we finally got an awesome car at a very good price.

Mommy

10 de jul. de 2012

I was very pleased with the knowledge and patience of Maurice Walker. He helped my fiancee and I pick the best vehicle for our family lifestyle. He was extremely patient when my 1 year old son, who was also present, started acting up. I would highly recommend him to anyone looking for a new or used vehicle

New Cube Owner

21 de may. de 2012

I purchased a new 2012 Nissan Cube from Jim Keras Nissan. I worked with Maurice Walker on this purchase. He was very nice, easy to work with and I felt comfortable dealing with him. I would contact him again if I were looking for another car.

capacity2500

14 de may. de 2012

The complaint I have is not about the dealer but the car I purchased. I got a 2012 Nissan Quest S. I would not recommend this Van and would take it back if I could. It is an uncomfortable ride, you feel every bump and the radio has got to be the cheapest I have ever heard. My cell phone sounds better. Of course, the S model has limited options(it does have the illuminated "Quest" on the floor board, which should have been left off and the cup holder done instead). It has the spart key technology which is probably worth more than the van. If the wind blows, you feel it. Probably beause of the box design. There is no day light driving lights, which is a safety feature that you kinda get use to until you don't have it. The wipers seem too small for the windshield. The seats, although plush, are very uncomfortable on long trips. (I've only been on one and it was just 3 hours, no matter how you move the seat. My legs and back hurt the whole trip there and back. The acceleration is bad when you try to pass someone on the highway. I guess this is the Van for someone who wants the space and seating but no options at all. I wanted the SL but could not get financed even with $7000 off they are still $31,000. The only thing I like about it, it he large cargo space in the back. Nissan, you did bad when you brought back the Quest. You got nothing on Toyota Sienna.

New Maxima Owner

8 de may. de 2012

We had a wonderful experience at Jim Keras Nissan. Our salesman Chad was Excellent! We shopped around and had been to a few other dealerships and had the best service at your facility. Not only were we given exceptional service we were also offered the lowest price from any of your competitors. We enjoyed our experience and look forward to dealing with you in the future.

Nissan Max

26 de abr. de 2012

My dealer was Maurice Walker. Maurice made my experience with Jim Keri's very pleasing. I have never had dealings with a dealer that made me feel so comfortable in purchasing a vehicle but Maurice did this. Everyone that I ran across on the day of my purchase was very friendly and makes me say that I will tell and I have told others about my experience.

Alison

13 de abr. de 2012

I enjoyed working with Adriane Williams, he was a great salesman and answered any questions we had.

Perseus

18 de mar. de 2012

Out of the three dealerships prospected from Mississippi, Arkansas and Tennessee we chose and purchased our vehicle from Jim Keras Nissan of Memphis because of the following: Fastest email response, the best Internet sales staff we encountered- although we had one dedicated salesman all of sales staff worked together as a team; our salesman was professional, honest and pulled off what we thought was the best deal possible. Thank you, Mike & Sheree

Practical Car Buyer

17 de mar. de 2012

This was by far the best car buying experience I've had.

Sinbad

27 de feb. de 2012

I really enjoyed working with Adriane Williams in buying my Nissan Rogue. He was willing to work with my husband and me to make the process very easy. He was able to get us the vehicle we wanted at the price we needed. I would definately recommend him & Jim Keras Nissan to family and friends.

Sports Car

22 de feb. de 2012

I am currently going through a divorce and my credit score had dropped so I was facing some challenges and thought that I would not get the needed financing. I was ready to give up but Maurice W. was professional, optimistic and stood behind his word. We did most of our communicating via email or text, in which work best for me. There is so much more that I can say but there is not enough space. The most important fact is that the staff at this dealership was very accommodating, professional and delivered on whatever promise they spoke. I was able to get the car of my choice and a reasonable monthly payment. Thanks to the Jim Keras Team for a very satisfied customer!

jrw828

29 de ene. de 2012

Be very detail oriented when reviewing the documents. They love to push their overpriced protection plans and slipped it into my sales contract then try and rush you through the financing process. The car was priced appropriately but I didn't feel that the process was conducted with the greatest integrity. It's the traditional "icing" the customer through the waiting game and then trying to rush you through the paperwork and get the signatures. These previous reviews seem too good to be true.

Jmaix

26 de ene. de 2012

I like using my COSTCO discount but better yet is the way sales & service met my needs. However could have a better waiting room & coffee selection when / if waiting for repairs.

Shranda

24 de ene. de 2012

Maurice was very professional at his job & helping me find a car that fit my criteria. He heard what I was asking for & found something in my budget. The best service person ever!

Happy Customer

19 de dic. de 2011

I am so excited to finally say I was able to get my first vehicle on my own. Mr. Maurice Walker did an outstanding job on talking me through my purchase and making sure I was happy in my final decision. I feel he went above and beyond to make this experience as stress free as possible. I've visited other car dealers and never felt comfortable in what they were tryign to PUT me in. I was able to go to Jim Keras and get exactly what I want at the amount I was willing to pay. I am so excited and would recommend family and friends to vicit Jum Keras Nissan.

SailCaptain

4 de dic. de 2011

See Maurice or Chad. Both are excellent. No annoying sale techniques; all service. I made this purchase from about five hundred miles away, and they fill every request to prevent me from wasting a trip. The Jeep was exactly as I expected upon arrival. I made the purchase and returned home with an excellent purchase of a valuable vehicle.

calvint

1 de dic. de 2011

My experience with Mr.Maurice Walker is so,so! positive.If i had to rate him ,1 to 10.I would give him 1o+. great, great job.

cinn72

29 de nov. de 2011

At first i was angry after i sign for a car and it wasn't the year they said it was. so, i decided to leave, but before i could leave they pulled up in a car that my family and myself liked. So, instead of being angry i smiled all the way out the door. good job on the sale i was really getting ready to walk out!!!!

New Truck Experimentor

28 de nov. de 2011

As someone who has purchased cars in the past, it is important to me to have a stress free and hassle free buying experience. When I contacted Maurice at Jim Keras I explained what I needed and that I wanted a one time quote with all of the facts up front. I had no need for multiple trips to the finance office or discussion in regards to a vehicle that I did not want. I had a quote within a few hours and purchased my first truck within 24 hours. It was a great experience and I believe I purchased exactly what I wanted and needed. Thanks Maurice and Jim Keras for a great buying experience.

New Truck Fan

28 de nov. de 2011

As someone who has purchased many vehicles in the past, it is important to me to have a stress free and hassle free buying experience. My experience with my sales person Maurice at Jim Keras was just that. I provided my needs and expectations and asked for a simple response and a buying experience that did not involve multiple trips to the finance manager. I received the price and payment expectation within 5 hours and made a purchase within 24 hours. The vehicle was exactly what I needed and my sales person provided the best buying experience that I could have asked for. Thanks Maurice and Jim Keras Nissan.

Rozzie

31 de oct. de 2011

I want to thank Maurcie Walker for a very pleasant experience in purchasing a new/used car. He was very helpful, knowledge, courteous and people oriented. Thanks and I shall always want to return and send more customers to you for the very same experience that I had in purchasing a car.

cardinal fan

21 de oct. de 2011

chad was a courteous and knowledgeable sales person. iwould recommend this dealershiop to anyone interested in buying a nissan.

Golf Addict

12 de oct. de 2011

Maurice answered all our questions, and never applied pressure for us to make a quick decision. Friendly and not pushy. He deserves a great "Atta Boy"

Clara

10 de oct. de 2011

Maurice Walker was amazing..I pretty much purchased my car from my desk. I spent probably 30 minutes on e:mails and the credit application. When I walked into the dealership I only needed to sign the papers and get my keys. I got the car I wanted with payments a lot less than I expected. I cannot say enough good things about this car buying experience.

Electric Vehicle Owner

20 de sep. de 2011

Buying a Nissan Leaf was a little different than previous new car purchases, but it was also a lot more pleasant. I worked with Maurice Walker at Jim Keras Nissan from the original reservation, quote and order process in May 2011 through the delivery of the vehicle in August. The purchase and orientation went smoothly and I was given plenty of time for questions about the car. Great overall experience!

Damian

16 de sep. de 2011

I was buying my first car and I never thought of traveling out of state. When I found my 2006 Maxima online, I loved it. My only problem was traveling 550 miles from Chicago. Maurice Walker went above and beyond and helped me with everything I needed before i drove for 9.5 hours. Customer service was great and the whole Nissan team just very friendly. It was definetly worth the drive.

Qwik8

10 de sep. de 2011

Great internet sales team. I never purchased a vehicle out of state before and never considered looking out of my home state until I started looking for a specific used vehicle that had the options I wanted and they were only 1 of 3 dealers that I talked with. The salesman, Chris Thompson, went out of his way to help me with the questions and concerns I had since I was nearly 5 hours away. I arrived just shortly after they opened on Sunday and left with the vehicle I wanted.

Porter

3 de ago. de 2011

I called several dealerships and I was unable to get a sales consultant that wanted to earn my business. When I called Jim Keras Nissan I was a little scared because the phone did ring about 10 times, but when I got Mr. Walker on the phone he started off the conversation in a way that doesn't make you feel like you will be sold. He expressed his concern and wanted to assist me in achieving my goal "buying a NEW car, my dream car....MAXIMA" after speaking with him for a few minutes he invited me to come visit later that evening. I appreciate his wisdom and ability to communicate with me in this process! I will make sure I promote him as much as possible! Great customer service and I got a great NEW Maxima! Thanks!!!!

loving the 2dr

1 de ago. de 2011

Mr. Walker was very informative, thorough and friendly. I used to be a customer at Wolfchase Nissan ("mistake") and there is no comparison in the service I received from both dealerships. My brother will be looking for a new car soon and I have already recommended that he buy his next Nissan from Jim Keras.

baddealership

10 de jul. de 2011

Worst experience my wife and I have ever had with any dealership. Keras runs weekly newspaper ads that list cars for sale in the paper. We called the same day the paper was issued a few times and at the exact time they opened their store. The car with a stock number was ALWAYS already sold. Then their sales folks lied about the pricing of used car values trying to steer you towards buying new. We were told that 2008 Altimas were going for $25K and should consider new as the salesperson just sold a new one a few days earlier for $19K out the door, including all taxes, title, tags, etc. What a bunch of BS. We sat down and expected to see the price we were told with taxes, etc. and the car was priced $3500 over what we were told. It was a long and very unforgiving experience. We spent the better part of three hours in their dealership. We were really excited about the car we thought we were buying. Go to Dodds or Gossett you'll do much better!

koro

27 de may. de 2010

They lied about the pricing of the vehicle i tried to buy , and the financial representatives were all jerks because i didnt like thier offers.I had a financial rep call me after i left with a new offer and he hung up on me when i declined his offer. It was a long and very unforgiving experience , I was really excited about the car i thought i was going to drive home, but they changed the pricing around on the car,added $1500 in accessories i didnt ask for and had poor advertising for it.These guys really made me not to continue my search for a new car.

nhodges2

16 de dic. de 2009

Took my 2010 Nissan Sentra in for maintence work. I was told to have the vehicle there at 7:30 am and I notified them that I had to be at work at 8 am. I was late getting to work due to them. They had asked if I wanted a free car wash and I said yes but when I arrived to pick up my vehicle it had not been washed. They offered to run it through tht wash and all I wanted was my vehicle so I could get back to work. They were unconcerned that due to them I was late for work in the morning. I would not reccomend this dealer to anyone. I will take my car to another dealer for future work and spend my money elsewhere.