nash77

18 de ago. de 2016

Our salesman was fantastic! He did not pressure us to make the deal. Joe was extremely knowledgeable about the car and the accessories. The features of the car were explained to us completely. They assisted us in setting up on-star. Overall, the experience was fantastic. Thank you Joe and the entire team for a job well done!

FAITHFUL-NINER

12 de ago. de 2016

The whole experience was very easy and pleasant from start to finish. I sent a email to the dealership on a Sunday night and got a response back right away the following morning from Lindsay Simon letting me know the truck I was inquiring about was still available. Lindsay offered to hold the vehicle so my wife and I could come look at it one day that week. The communication was excellent. Prior to going to the dealership I already secured my financing from my credit union so I knew I had money to buy the vehicle before I went , but will I get the price I wanted was the question.We made it to the dealership about 6 o'clock on Thursday night and was greeted by the salesman Fernando Alvarado who was soft spoken and kind and very understanding. I explained to him we had a truck on hold we would like to look at and that we were already qualified for financing but we're not in a hurry to purchase unless we found the right vehicle for the right price. He brought the truck around to the front so my family and I can look at it. When we went to see the truck it was clean and even the tires hard tire shine on it . Very good touch. The truck was running with the ac on so we can explore all the features and not get all hot and uncomfortable l. Right off the bat we knew this was a great truck and we feel in love with it . But my wife wanted to look at other models just I case. The truck we were looking at was a double can and she wanted to see the size difference in the crew cab. Fernando was more the happy to show my wife a few other trucks before allowing us to take the truck we had on hold for a test drive. The family and I took the truck out for a spin for about 15-20 minutes to get a feel for it since neither one of us have owned a truck before and the 2015 Silverado is no small vehicle .Once we got back it was time to talk numbers . Fernando was very nice explaining everything to us about the price of the vehicle he even showed us the car fax. I explained to him that I had a offer in my head that if he could meet I would buy it right then and there. At first he said he didn't think it could be done ( typical car sales man tactic ) I'm a salesmen my self so I understand . He came back after talking to the finance guys in the back and said he would meet me in the middle. I explained to him that my offer was my offer and that I know he wouldn't want to lose the sale for the small amount I was asking . He went back and talked to the finance guys again and came back with my offer accepted. Super easy. I signed all the paper work right then and there. Next we spoke with the business manger names Dan Burnham who was also well spoken and pleasant . Keep in mind it is now 8 o'clock and there officially closed. Never at any point did he make us feel rushed at all. Dan answered all our questions about the warranty and gap coverages and spent about 40-45 mins with us before everything was complete. When we came back out of the office the truck was fully gased up and sitting out front waiting for us. Before we left Fernando offered to take a photo of my family and I in front of our new truck. So from start to finish a super easy enjoyable process. I would highly recommend this dealership. Everyone from the receptionist to the managers were all helpful and smiling the whole time we were there. If your in the market for a new or used Chevy and can get to this dealership I do suggest you give them a shot

R.Pate

4 de ago. de 2016

Cannot say enough about the sales team at John Hiester. No pressure, very informative, and fair trade on my truck. Nick Adcock was fantastic! He found the exact Tahoe we were looking for in our price range. Did not try to up sale or talk us into any other vehicle. Thank you Nick, Ken and the rest of the team! Much better experience than I had with a previous dealer in Cary.

Rick

4 de ago. de 2016

Very professional. No pressure sales. Had the Tahoe we were interested in at the right price. Gave me a fair price for my trade. Seamless transaction. Thank you for a great experience!

Kwheeler

27 de jul. de 2016

Bought used truck and whole process was quick and salesman Joseph was excellant. Would definitely recomend Joseph and the dealership to anyone looking for a new or used vehicle.

James parana

26 de jul. de 2016

I bought my truck here and a great deal. I had the best experience with my service of my truck. Holly has been the best. She is professional and personable.. She handled my service issues and kept me satisfied.

Rob

9 de jul. de 2016

The sale was an awesome opportunity for our family to purchase the right vehicle for us! Friendly and courteous associates in every department. Well done Hiester!

Josh Stamer

29 de jun. de 2016

Walter Robinson and Scott Colicchio provided us with the best customer service experience. This is the 10th new car, 2nd with John Hiester Chevrolet, and this ranks #1 in my new car buying interactions. We were at the dealership for less than an hour, they delivered our truck and we signed papers at home, while the kids slept. They not only take care of us very well, they take care of all my family and friends as well. Thank you John Hiester!!

Tjh

25 de jun. de 2016

We had a great experience purchasing from John Hiester Chevrolet today! Everyone at this dealership was just fantastic. Very friendly, enthusiastic staff. The entire Team was great to work with. Howard Moore is the most professional salesmen you could ask for and was very knowledgable on the Chevrolet lineup.We will be back to purchase another vehicle from John Hiester Chevrolet and Hiward Moore!

Cherie

18 de jun. de 2016

Fernando is a great personable salesman! He always remebers us and works to get us the best car and deal you have there! This was the 3rd car we have bought from there/him and definitely will be back in future!

Gc 2262

18 de jun. de 2016

Sales people were friendly and helpfulThe delivery person was good but did not go over how to use the the remoteStart feature had to go in the book to figure it out

Nick G

15 de jun. de 2016

Recently visited this dealership to view a used Ford Explorer I've been watching online for awhile. I notified the dealership by email I would be coming up to look at the vehicle, Lindsey replied quickly and said she would put the vehicle on hold for me, which was very nice of her to do that, a recent dealership actually refused to that for me. Erik greeted me at the door when I arrived and quickly got me squared away to go look at the Explorer. Erik, answered all my questions that I had and was extremely friendly the entire time. Unfortunately I did not purchase the explorer, numbers I had been working at home, didn't work with the ones they provided and put me out of my budget, which is bound to happen sometimes and I don't count that against the dealership. When I walked away, got to meet one of the sales managers, definitely told me to keep eye on the explorer in case they go down in price again, which I liked that. In past couple of times I've walked during this process(other dealership0, they'll try to get you to look at lower price models or something else entirely, so they get 5 out of 5 for not doing that. Check this place out, huge selection of inventory, staff is professional and very friendly!

MAJ

7 de jun. de 2016

I was greeted by Holly, who is always friendly and smiling. She asked if I needed my vehicle at a specific time and I told her I would pick it up after work. Once I arrived to pick up my vehicle, I was informed that the keys were waiting at the cashier's window. I was escorted by the Service Manager and he informed me that he appreciated my business. I always feel happy and confident that vehicle will be taken care of and that I am treated with respect.

Lori St James

4 de jun. de 2016

Dealer messed up our loan paperwork. Failed to send in our payoff on trade in for over 30 days. registered vehicle in wrong county. Opened an account at a bank in my name without permission. Truck had to have wheel bearing replaced 3 days after purchased. NEVER should have passed inspection!THEN they billed me $210 with no explanation. Just a blank bill stating I was past due! I didnt even do my loan with them!

bju65

12 de may. de 2016

I purchased my 3rd vehicle from Hiester today and was very happy. The staff is very willing to work with you and make things happen. As before, I will be back!

Mike2027

12 de may. de 2016

It was a great experience!!....they put me in the truck I wanted! The entire staff is great! And they have tons to chose from!

Ken

30 de abr. de 2016

Everyone at John Hiester Cheverolet is friendly and knowledgable about their job. They go the extra mile to ensure customer satisfaction . John Hiester is a respected member of the Fuquay-Varina community .

KatDee

20 de abr. de 2016

Our car was taken for an oil change and tire rotation. Also, to look at why the check engine light was coming on. Your staff was very kind, supportive, and made my father (91 yrs. old) feel secure that he wasn't going to be over charged. Your staff explained everything they did, in detail, so he could understand it. He was also reminded that he still had some time left on his 2 yr. warranty, and this service was covered under his warranty. He called me when he got home, and he went on and on about the kindness from your staff (office and service dept.), and that he would CONTINUE to take our car for service at John Hiester Chevrolet in Fuquay, NC Thanks for everything.

Carol w

7 de abr. de 2016

Everyone is so friendly and knowledgeable. Feel totally comfortable with advice and patience while selecting new car. Service department is also excellent I highly recommend this dealership

Micke

5 de mar. de 2016

Bought several vehicles and great place, will continue to buy there in the further. All the people there are very friendly. New and used vehicles

AKeyes

4 de mar. de 2016

Chase helped me out so much as well as the manager we were working with. I discussed that I wanted to trade my car in for something a little more "boss lady". Chase was very patient with me and gave me a lot of good information. He made sure that I was as happy as possible and with one compromise I left with a new 2015 Camaro and I couldn't be happier!

RobynPoe

25 de feb. de 2016

We had a great experience in our journey to purchasing a new Suburban LTZ. We got the best price for the same LTZ compared at surrounding Chevrolet dealers. And received the best trade in amount for our 2011 Tahoe LT. A win/win! The staff was very professional and very efficient during the process. We were in and out with the new purchase in record time!

bluevelvet

24 de feb. de 2016

Bought a car yesterday from John Hiester. The salesman was Howard Moore. He was absolutely wonderful to work with...took care of everything. (And also listened to many of my husband's boring stories...lol)

Ogilvie

16 de feb. de 2016

Howard Moore is an AWESOME salesman. We bought a car from Howard in July of 2015 for our daughter and were very pleased with the way he handled everything. So seven months later we are back again. Howard is very honest.

Sutton , Adam 123

3 de feb. de 2016

I had a wonderful experience while purchasing my new vehicle - Howard Moore was a pleasure to work with. From start to finish I had no problems with this dealership -

Cr8390

1 de feb. de 2016

Dont go to John heister fuquay, they will rip you off. Everytime i go in there they have a huge list of repairs or preventive maintenance that needs to be done. But when I bring it to my dad who owns a repair shop he tells me the complete opposite.Nothing but bad problems everytime I'm in for service, 4+ times. Stay far away from there dealership all together.Even there certified cars are crap and are barley gone through. If you don't believe me check all the other reviews on here of people who bought certified preowned cars through them.They sell cars with no tire tread and that are cracked and dry rotting. Not to mention my rear spoiler was taped on to the back of the car by the dealership and almost flew off on the highway. My heated seats didn't work and the trunk button didn't work. Thankfully the seats and the trunk they covered under warranty. They scratched my painted rims on multiple occasions with there alignment machine and then the last time they decided to try and power wash my wheels which peeled the paint real bad. I bought tires from them, $500 for 2 tires, 3 months ago after less then 10000 miles there telling me I need new ones again because they were over inflated. But they supposedly checked and adjusted the tire pressure every month when I go in for a oil change. But they said it's not there fault and they won't cover anything.Also Come to find out they screwed me on the tires i purchased. According to bfgoodrich the dealership sold me tires with no factory warranty. But for only $30 extra dollars they could have sold me the exact same tire with a 25000 mile warranty.The only decent people there that will help you out in anyway are far and few between. There service manger Phillip is extremely rude and disrespectful. Service advisor Jocelyn and the general manager Ken were the only useful, polite people there. They were the only reason I went to the fuquay location instead of lilllington when I need a oil change or warranty work. But my last visit was the last straw and I will never set foot in the fuquay location, only if I have to will I even go lilllington.I can go on and on about this dealerships terrible service, broken "certified" preowned cars and how they don't stand behind what they sell. If you must go to the dealership go to Leith or Hendrick.

Jimmy

22 de ene. de 2016

Howard Moore did an excellent job. He was the best salesman that I have ever had in the 58 years that I have been buying automobiles

Murray1701

20 de ene. de 2016

Outstanding service and the people were very courteous.i would recommend them to any of my friends. Hiester is the reason I no longer go to Hendrick

John

12 de ene. de 2016

Service staff greeted me with a smile.. Vehicle taken in on time. Invited to have a coffee and relax in waiting room. Service performed quickly.

Happy Man

10 de ene. de 2016

Howard Moore was very friendly and did not use pressure. He listened and tried very hard to find the Truck I wanted. Everyone meet was friendly and helpful. Very nice facility!!!!

Joyce

31 de dic. de 2015

Everyone was awesome and very attentive. They worked very hard to get me a great deal! I will be a customer for life!

Mitcheal

29 de dic. de 2015

I am very pleased even though I had a problem with the wheels and tires on my new truck. The guys there jumped on it right away. What better service could you ask for. Hat's off to the staff. Many thanks to my salesman Chase

Kristine

28 de dic. de 2015

All the staff was wonderful. Very helpful and knowledgeable.It was a pleasure doing business with John Hiester Chevrolet. Will definitely be back in the future.

Nonika

27 de dic. de 2015

Joey was awesome he was so very helpful and his only concern was making me feel comfortable about the choice to allow john heister to fix my 2015 Malibu.

Steve

24 de dic. de 2015

appointment time was arranged based on my schedule and the staff in the service department could not have been more cordial. Excellent.

Edward

19 de dic. de 2015

We liked dealing with all of the associates. They were very service oriented and friendly. The Equinox is certified, but we had to return for service three times in two weeks. All problems were resolved without question. If it was not for having to return three times, I would have rated the experience as "excellent."

William

18 de dic. de 2015

Billy Trapp did an excellent job in working with me on the purchase and making sure I got what I wanted. Randy Bullock also did an outstanding job in identifying the best vehicle option package so my order was accurate and cost effective.

Raymond

17 de dic. de 2015

Didn't have an appointment but they took my car right in. Got my car serviced quickly while I waited. Staff was friendly and professional.

Jeffery

16 de dic. de 2015

Chase Lanier was outstanding throughout the process. With all of the cars and trucks that I have purchased in the past 30 years I would have to say that he is one of the BEST. He made me feel at home as soon as I arrived. Chase gain my respect and trust very fast after we talked for a few mins. He never pressured me and listened to every thing that I say. He knows the product and I would give him at 5 star mark. Job well Done Chase...............Thanks,Jeff W

Kelly

14 de dic. de 2015

I have bought several new cars from many dealerships in the past. I must say that JH is by far the best dealer experience I have ever had. The service dept really has their stuff together! They are fast, attentive, the shop is SUPER clean EVERY time I come in. And even when I had an emergency issue that needed to be addressed with NO appoint scheduled, they still took me as a walk in, and help me in 20 mins with my problem. They gave me a loaner for the day and I had my truck back with in a couple hours. So far from the buying process 6 months ago until now, they have under promised and over delivered every time. Thank you for setting a new standard in the automotive service industry!!! I do not plan to go anywhere else for anything else in the future.

Stephen

14 de dic. de 2015

I believe that I received the Best, Utmost excellent customer service from Walter, Johnny, and Dan. I have recommended 3 people already to go to your dealership to purchase their next vehicle, and I believe that one has already started the selection process with Walter. John Heister is Great. Best dealership on the East Coast in my opinion.

Tanya

11 de dic. de 2015

This is the 2nd car I have purchased from Hiester since June. Howard Moore is an excellent salesman and I highly recommend you talk to him if you want to be educated on the car you are looking at buying. Thanks Howard.

"

11 de dic. de 2015

After a rim was bent on the wheel of my Suburban I received the personal and friendly service I have become accustom to at Hiester Chevrolet and they delivered promptly on my needs.

Taylor

9 de dic. de 2015

John Hiester in Fuquay made the purchase of a new vehicle very simple. They were happy to do anything they could to make the whole process easier on me. I appreciated the team environment at the dealership as well.

NewTruckBuyer2016

5 de dic. de 2015

I purchased a Colorado on Saturday and had an excellent experience. I felt like I got a fair deal. Johnny was very personable, straight forward, knowledgeable and respectful of my time. The Finance Manager was quick and made the closing process painless. Thanks!Ted

Loraine

5 de dic. de 2015

It was our first visit. We were up at ease immediately by the gentleman that greeted us. I wish I knew his name. The lady who checked us in was very nice and helpful. Holly was very good with me over the phone. She gave me recommendations but was not pushy.

David

1 de dic. de 2015

I came in with out an appointment scheduled and they wre still able to get me in and out in a timely manner.

Kenneth

30 de nov. de 2015

The only issue I've had is that the last few times, when I see that my car is obviously ready, I still have to wait 10 + minutes before anyone let's me know. Why is that?

Steven

29 de nov. de 2015

Everyone was very helpful. Howard Moore was my salesman and did a great job helping me find the SUV I needed.

steve c

28 de nov. de 2015

The salesman Howard Moore was very helpful and went through all my needs for a vehicle. We looked at several SUV's,but the 2016 Traverse met every need we had.

Lakesha

28 de nov. de 2015

Chase, Scott and Scott was the best! They did everything they could to make my Husband and I happy. And we left feeling like John Hiester Neighbor.

DAVID.MAUCHER

26 de nov. de 2015

Went to LOOK at a convertible Camaro in March 2015, and were asked for our licenses. We weren't even going to test drive a car, just looking for fit (my wife is short). Directly told the salesperson "you do not have my permission to run a credit check on either of us." Looked at the car, didn't work out. Not home 30 minutes when the phone is ringing, from the dealer, telling me our "credit is great, when will (we) be back to buy?" I told them, "never"... And told them again the next day when someone else called. I demanded that they destroy/shred/burn anything they had with my information on it.

Sophia

25 de nov. de 2015

It was so simple to make the appointment and I genuinely felt cared about. Also, I love the card in my car when service is complete!

Monte

24 de nov. de 2015

I am writing this to inform you that I am frustrated with the charges. The labor seems extremely high. Was this labor charge for both the recall and the check engine light? As I said, I am extremely disappointed.

Rebecca

23 de nov. de 2015

It is sometimes hard to trust any automobile repair shop be it in a OEM dealership. Heister is different. We completely trust the Heister organization from the dealer principal, to the service manager. They have high integrity and we trust them.

Belinda

23 de nov. de 2015

Ron the sales manager was very helpful. He and the salesman Gabe went out of their way to make sure that we had a great experience! We wouldn't buy from any other dealership. We tell our friends and family to go there for their next vehicle. The people at Hiester make the difference!

Ashley

22 de nov. de 2015

Holly did an excellent job and fully helped me with everything I needed. I feel she went above and beyond to actually get the job done on my service.

KristenFL

21 de nov. de 2015

Came in to do business bc I located the Suburban via cars.com, do over 500,000 to 1 mil car business a year with referrals, Sales rep Chase asked manager to meet with me, Manager would not meet with me, don't know why unless stereotype, With a 820 fico score, sad day, will tell the dealerships I work with in FL how poorly run, should not discriminate based on gender or race

Diomedes

19 de nov. de 2015

This was the quickest, most enjoyable car buying experience I ever had. Chase was great! I told him what I wanted and he didn't try to push any packages/upgrades that I wasn't interested in. My husband and I came in with one car, traded it in and left with another in under 5 hours. The finance manager had everything ready and explained what we were signing clearly. I would definitely recommend Hiester Chevrolet to friends and family.

Mary

17 de nov. de 2015

Service was very helpful and knowledgeable about the repairCalled me with additional info about the service. Kept the price of repair affordable.

Jacob

14 de nov. de 2015

Chase was a very professional and knowledgable salesman. He has kept me informed throughout the entire purchasing process and I would highly recommend him and the dealership to anyone in the future

Scott

6 de nov. de 2015

My only complaint is that I have a 2015 Tahoe and when I got back into it after the servicing, it wreaked of cigarette smoke. I didn't appreciate that at all.

Richard

5 de nov. de 2015

I interacted with 4 people during the process. All four were very friendly and very professional. Very focused on what my needs were. Best buying experience in 40 years of buying 40 cars.

Tabitha

5 de nov. de 2015

Salesperson Fernando found what I wanted and made it the way I wanted and Scott was a great help in the financing process. Love my truck thank y'all so much

Samantha

2 de nov. de 2015

I made an appointment for 1:30 and didn't get my car back until 2:40. It took a little longer than expected and the guy that sits at the desk was not very helpful or friendly. Otherwise, my car is running well and I am pleased with the actual mechanical service.

Lisa

2 de nov. de 2015

Started with 24 hour test drive. Dealt with Thomas and he was fantastic. Walter was great as he did what he said he would do and get the deal done at our comfort level. Great experience and love the car.

Ellowee

31 de oct. de 2015

The staff in the service dept. was very nice and courteous. The waiting area is nice with comfortable chairs, coffee and a nice big screen TV. I had to leave my car to get the repairs done. The gentleman in the service dept. called me just like he said he would do when my car car repairs was finished......

William

27 de oct. de 2015

This was a joint effort between the Sales & Service Dept., both parties were extremely helpful in addressing my concern to my total satisfaction.

Christopher

26 de oct. de 2015

The only complaint would be that they drove me home only to come back and get me about an hour later. The female that helped me thought it was going to take six hours. To my advantage it only took about a total of two hours. I have always been impressed with Heister!

Eric

15 de oct. de 2015

As always the John Hiester staff was very friendly and courteous, and I was in and out in no time for my car's scheduled oil change and tire rotation.

Alison

12 de oct. de 2015

The experience is always great. The staff is very friendly and does their best to ensure your visit is satisfactory.

Charles

12 de oct. de 2015

There are problems that are occurring now which were not when I left it for service. When I picked up my Traverse it felt like I was riding on a fast galloping horse - very bouncy (and still does today, Sunday, October 11th). It was not doing that before I took it in. I called Scott Chapman on Friday to discuss with him and he was supposed to note it in my file. It is also leaking oil now which it was not doing when I took it in. I will be taking it back to the dealership on Monday or Tuesday to have it repaired again and I expect this to be corrected at no charge since it was not doing either of these before it was worked on at John Hiester.

Dave

9 de oct. de 2015

While the technicians were unable to replicate my issues, I was treated with absolute respect during the entire process and Bill and his team were very accommodating. I travel over 20-miles from Cary to come to this dealership and this is exactly the type of service I've come to expect.

Glen

9 de oct. de 2015

Right on time. Polite and informative. I was very pleased with my visit. Comfortable customer waiting area with great refreshments available for all visitors.

Roberta

9 de oct. de 2015

The thank you card and mint was different and it was very heart warming when I got into my car. Thank you for letting me know I matter. Super job!

James

9 de oct. de 2015

Very accommodating. Great sales person, Nick, that bent over backwards to help find the right vehicle. Delivery was very professional.

Donna

6 de oct. de 2015

THE SALESMAN AND THE SALES MANAGER BENT OVER BACKWARDS TO HELP US WITH MAKING THE RIGHT DECISIONS ON THE BUY. WE ARE WELL SATISFIED WITH THE PURCHASE AND WILL RETURN FOR FUTURE PURCHASES.

Jacqueline

3 de oct. de 2015

As usual the experience was tops! The staff was courteous, friendly and the job performed and finished on time. I definitely would recommend this dealership.

William

2 de oct. de 2015

Friendly, ready to help and knowledgeable. All questions were answered to my satisfaction. I would recommend them to anyone for a new vehicle shopping experience.

Christopher

30 de sep. de 2015

Fantastic staff. Resolved an issue I was having with a high pitch whistling noise in the dash. Also noticed there was a recall notice regarding the power steering and fixed that

James

30 de sep. de 2015

had transmission rebuild on chevy captiva. seems better than before failure. will see going forward how it continues to perform. service dept. was cooperative and professional thruout service. their entire staff is courteous and caring. no service dept. is perfect, you can only hope they strive on consistent improvement.

William

27 de sep. de 2015

Everyone was very helpful in answering the questions I had regarding the work they were recommending and the staff made sure that I was comfortable during my wait time.

Cloyce

26 de sep. de 2015

This was my first service visit for my automobile. I was pleasantly surprised with the genuine warmth that I felt. The service people were unusually helpful and friendly. I felt good being in their presence.

William

24 de sep. de 2015

Great customer service, very patient sales staff. Nick & Chad, Sales Person & Sales Manager were excellent. I will definitely shop again at John Hiester Chevrolet!

Debra

21 de sep. de 2015

I was able to schedule an appointment that met my scheduling needs. The team at John Heister is always friendly and accommodating.

John

20 de sep. de 2015

We enjoyed the experience but the amount of time it took to complete the transaction was entirely to long and exhausting.

Faye

19 de sep. de 2015

our 5th new vehicle from Hiester Chev always good deals and a joy to work with. Walter and Joey great men.

Susan

18 de sep. de 2015

Nice touch leaving a thank you note and piece of candy on the dashboard after the service. Very Well Done!

Tracy

9 de sep. de 2015

I have bought many vehicles from many dealers I have never been to a dealer wher I gave the salesman what I would pay for my new vehicle and what I would take for my old one, and to my shock there was no haggling back and forth.Will never buy anywhere but John Hiester. THANKS.

Christopher

8 de sep. de 2015

Walter and Nick made my buying experience awesome, they listened to me and helped me find exactly what I wanted in the price range that I wanted!

Jacqueline

7 de sep. de 2015

I still can't get used to how positive my visits are. There was a delay in my repair because of a computer glitch, and I had to return another day after a couple of hours of waiting, and I think the staff felt worse than I did about it.

Miles

4 de sep. de 2015

My experience with John Hiester Chevrolet has been the best I have had in 40 years of automobile purchasing and ownership. Each visit to the dealership has been a completely pleasent and satisfying experience.

Terri

3 de sep. de 2015

John Hiester was AWESOME! He stayed with me the entire time himself and made everything go so smoothly. It was a great experience!

Kathleen

3 de sep. de 2015

I did not have an appointment. My brakes seemed lacking. I stopped by Heister's service department and told my concerned. They took my 2013 Cruze right in and found that a hose had come loose. They fixed the issue and I was on my way...safely. Thanks for their concern and actions. kc

Jodi

2 de sep. de 2015

I came in to have my air filter changed due to a recurrent musty odor. The service person recommended frigi fresh, after blow feature being switched on and a filter change. I opted for all three $258 ouch! I did smell a milder musty odor this morning when I was running the recirculation fan. I hope it clears up. Otherwise Altaira Knapp my scheduler was amazing.

Sandra

1 de sep. de 2015

From the time we pulled onto the lot, to the time we drove off with our new 2016 Traverse, our experience was excellent. Gabe Lee was an outstanding salesman and 2nd to none. He helped us more than any other salesperson at any other dealership that we have ever visited. The entire dealership was impressive all employees were great, and we have told many people to visit you guys. We traveled a great distance to buy our new vehicle, and it was well worth every mile. Thanks so much, we love our new Traverse.

Joseph

1 de sep. de 2015

Just an oil change service. You guys were great. Chevy paid. The only way it could have been better is if you had done it in my driveway.

Howard

28 de ago. de 2015

Bill, the service manager, was very responsive, organized and professional. I left the dealership feeling confident that I had a new "partner" in maintaining my GM vehicle.

Bobby

25 de ago. de 2015

My experience was a great one, but I can't say I would definitely recommend, people have a choice, I would only share my experience.

Katherine

24 de ago. de 2015

As always, John Hiester is the ONLY place to receive the best service and a family atmosphere. I am a very long time customer and they pride themselves by trying to develop a lasting relationship from the first time you walk into the dealership. I just couldn't go anywhere else.

James

23 de ago. de 2015

I had a state inspection done. do not believe it was done properly since truck needed wiper blade which was not foundwhen you did inspection

Thomas

22 de ago. de 2015

Very excellent. I always love doing business at your dealership. Employees are always nice and helpful. They always make sure that my vehicle is taken care of and I understand everything that is going on.

Dorothea

20 de ago. de 2015

Howard was wonderful with our family he was extremely knowledgeable and informational about the cars that we were looking at and caring of our timeHe is a great asset to the dealership

Kevin

19 de ago. de 2015

My experience at Hiester Chevrolet was excellent. Billy Trapp was like no other salesman that I have encountered. He was attentive, fair, honest and made my car buying experience thoroughly enjoyable. I would strongly recommend Hiester and I would encourage my friends and family to reach out to Billy when considering a new truck!

Sharon

15 de ago. de 2015

Only issue was my vehicle had not been entered as certified pre-owned but service department was more than helpful in getting that resolved so it was corrected in the system

Ralph

14 de ago. de 2015

I arrived early for my appointment, but that did not bother the staff. They took my car right in and directed me to a very comfortable waiting area. Because one of my tires was too thin to repair, it could not be done, and the staff member who explained that to me was very polite and I was able to understand what was wrong. In the end, I bought a new set of tires, they were installed, and I was on my way in a very short time. I will definitely come back there for future service on my vehicle!

Arlette

10 de ago. de 2015

It was great! I really appreciate the timeliness of the service. The thank you note & mint were an added bonus!

Paul

8 de ago. de 2015

Holly, my Service Tech, was exceptionally personable, friendly, helpful and knowledgeable. She facilitated my needs professionally and assisted me obtaining a good price with Fuquay Muffler for arranging for my truck to be outfitted with dual exhaust. I really like your company, my truck and Holly!

Sharon

8 de ago. de 2015

I had my vehicle repaired and the service staff was friendly and efficient. The girls who made my appointment were so sweet and got me a loaner vehicle. The General Manager even came by to say hello and, oh man, was he hot!

William

7 de ago. de 2015

The service provided has always been thorough and communicated well. I have never purchased from Hiester but would consider in the future because of the service being so well on this end of the business.

Jose

3 de ago. de 2015

I found that my buying experience was pleasant and that all my concerns were addressed completely! Staff was very polite and knowledgeable in the entire process!

Randy

3 de ago. de 2015

Very friendly,helpful and in and out of there in no time , facility very clean and always asking if there was anything I needed such as something to drink

Raymond

3 de ago. de 2015

They were timely friendly and professional. The coffee was hot and fresh. The sales staff asked if I needed help when I told them I was there for an oil change they left me alone.

Sandra

31 de jul. de 2015

Staff was professional, friendly and helpful and there was no long wait. The waiting area was clean and comfortable - good experience overall.

Roberta

30 de jul. de 2015

I'm very happy with the way we are treated when we go there. Ty and Scott in service are great

Phyllis

29 de jul. de 2015

Easy to schedule and the wait time for completion of service was nominal. Associate walked me through what was done and everything was made simple for me.

Chancellor

24 de jul. de 2015

Holly and the service department are excellent. I will make the 3 hour drive to do my business at john heister. Thank you all very much for your help.

Brian

24 de jul. de 2015

I have been going to Heister Cheverolet for maintenance on my three vehicles and they have always treated right and they diagnose the problem correctly the first time. Fair price, location convenience, honest answers keep me coming back.

Crystal

21 de jul. de 2015

I called and got and got an appointment easily. When I got there they were ready and waiting for me. I didn't wait for very long well they changed my oil.

Stephanie

17 de jul. de 2015

The entire team was friendly and courteous throughout my buying experience. But more than that, they, especially Fernando, was incredibly patient with me and diligent in finding THE CAR I wanted!! I never once felt pressured or rushed!! Thanks so much! I will buy my next car from John Heister!

Anita

16 de jul. de 2015

Oil change and rotate in about 40 minutes. That's as fast as a quick lube but done by factory trained pros! A+

Michael

15 de jul. de 2015

I'm changing my dealership after 18 years from Hendrick Cary to John Hiester. Howard Moore at Hiester Fuquay-Varine did a great job finding and delivering a very specific 2015 Tahoe LT for my wife, and the entire staff at Hiester Chevrolet gave me great customer service from the minute I walked in the door.

Angela

12 de jul. de 2015

What an awesome car buying experience! Everyone on the entire team was extremely friendly and helpful. I never felt pressured. I would definitely recommend this dealership.

Wilmer

9 de jul. de 2015

Excellent! Extremely polite staff, and this was my daughters first experience buying her first new car. Howard our sales consultant ROCKS!

Jason

9 de jul. de 2015

Everything from sales to service has been seamless. Every person I have met has been eager to ensure that my questions are answered, my needs are met and that my experience is the best said it can be. This is a testament to a commitment to excellence. Thank you.

Ted

8 de jul. de 2015

I felt like the service people at the dealership went above and beyond. I was impressed how they handled the service requirement in cooperation with Carmax to fix the car with GM parts

Betty

8 de jul. de 2015

Even though my car is 2006 Impala, the service was great, every detail I requested was checked, your staff were excellent, You must be proud to have such dedicated workers.Sincerely Betty Sluss

Norman

6 de jul. de 2015

This is the second car I bought off of Fernando since March. 1st one was 2010 Camaro and the 2nd was for my wife a 2015 Equinox. We just moved to NC and will definitely be purchasing our cars from John Heister Chevrolet.

Sandra

2 de jul. de 2015

The experience couldn't have been better from service at the door to leaving with a thank you note and mint! Servicing time much improved, and everyone had a "hi" and smile. The trip was a pleasure (except for the bill, but I'm sure most people agree that always hurts for a little while.)

Lorene

2 de jul. de 2015

It's never good when it costs you money, work was done in a good amount of time and cost less than originally quoted. This is only the 2nd Summer I've had this car, since I bought it with 28,000 miles on it but still new in 2013 the warranty was out and was not happy about the serpentine belt having to be replaced already. The purpose to buying a new car was to not have to put any money into it for 3-4 years. I've already had to replace all 4 tires too so the next new car I will put more thought into.

Debra

30 de jun. de 2015

Howard Moore was fantastic with this transaction. He made us aware of all the incentives that were being offered in detail. He treated us fairly and went out of his way to make the purchase quick and easy. He was knowledgeable about the car's features and was great in getting the car in top shape before we drove it off the lot, by having it cleaned, a few areas buffed out and a full tank of gas. We will definitely go back to John Hiester and Howard Moore when we are ready to buy another car.

Brian

30 de jun. de 2015

Johnny and Megan went above and beyond to ensure all my questions and concerns were addressed. Their skills, abilities, and actions earned my business.

Ramey

29 de jun. de 2015

Appointment time was honored to the minute. Service took exactly the time projected. Personal service to get me back in my car on time is noted. Clear understanding of all that was done.

Dennis

24 de jun. de 2015

Very friendly and not pushy. Showed us what we wanted, came back with a fair price and made the process easy.

Morris

23 de jun. de 2015

I was treated very well, but the problem was not fixed. There is a software problem that needs to addresses by GM. Until that problem is solved my problem won't be fixed.

Tony

21 de jun. de 2015

The service guys really took care of me from the time I pulled in (They made me feel like I was the only priority they had) Beside servive and state inspection I had a screw in both of my front tires that needed patching. The service writer knocked a few dollars off the tire repair since I had both front tires to repair. It was not much but that little extra effort is what will make me to continue to be a John Hiester customer.

Dennis

18 de jun. de 2015

This is my second vehicle from yall and the first purchase my wife wasnt present this time she was. She was well please with the time and effort put in to get us the right vehicle for our needs and she was also pleased that she was allowed to be on the loan with me. You are my dealership for life!

Adrienne

16 de jun. de 2015

I didn't feel pressured to buy a car which was awesome given the fact that the last time I bought a car, I was almost forced to buy it. Unfortunately I cannot remember the sales person I had but he was absolutely phenomenal and I would send anyone to him! He absolutely calmed my nerves in the buying process and for that I am truly grateful.

Eric

15 de jun. de 2015

Friendly, timely, respectful and courteous service as always. Their attention to detail beyond service requested is much appreciated as they noticed my license plate was expired and brought the matter to my attention. I certainly would have had a hefty fine in my near future if it wasn't for the service dept's considerate advisement.

Michael

11 de jun. de 2015

The whole experience was excellent, we felt like we got a great deal on the exact car we wanted. Everyone made the entire process very easy. I would definitely recommend this dealership to family and friends!

Chris

9 de jun. de 2015

We came in 2 hrs early for our appointment and they worked us right in. We were able to get out before the time my appointment was even scheduled for

Cynthia

9 de jun. de 2015

It would be nice to include a car wash with service, it may not seem like much, but the gesture would go a long way with Customers. Especially those of us who have been with John Hiester for a while and who spend quite a bit of money there.

Herbert

5 de jun. de 2015

Very friendly customer service....quick service of the vehicle.Tried to sell me an 2015, I have a 2013. My SUV had better features than the newer one. I got to take the SUV home overnight. When I returned the next day it took several minutes and people to find my keys.

Ryan

4 de jun. de 2015

Staff was polite, professional, and knowledgeable about the vehicle we purchased. There was no pressure to buy something else and what we wanted was shown to us. My wife and I were extremely satisfied with our experience at the dealership.

Rochelle

3 de jun. de 2015

This was the best car repair experience I have Ever Had. I am extremely satisfied with the service I received.

Latonya

3 de jun. de 2015

Scott was wonderful, he was very patient and kind and went out of his way to find what I wanted in the vehichle. Would reccomend Scott to my friends and family

Susan

2 de jun. de 2015

The service staff do their best to make you feel comfortable and that your being there is important to them.

Mohamed

2 de jun. de 2015

Howard was AWESOME. I came to the dealer in a bad mood and Howard was able to make my buying experience painless

Daniel

2 de jun. de 2015

I showed up with 2 of my children who are both toddlers. The staff was quick and easy with the process which made my life easy. Also I got a great deal on awesome silverado.

Patrick

1 de jun. de 2015

My experience was superb! Quick, to the point, and very friendly and professional. Hats off to the staff at Hiester! Buying a car is easy and stress-free.

Tia

1 de jun. de 2015

Scott Merritt was an awesome salesman! Very helpful. Understood every need I had and tried to do every thing possible to help me. I even recommended the dealership and Scott to my mother in law and She purchased a car from him two days later! We both drove over an hourn definitely worth the drive Thank you , Scott for all the help! We love our Equinoxes

Gene

30 de may. de 2015

Always a pleasure doing business with the guys at John Hiester. My salesman was Brad Street, he was upfront the whole time, a stand up guy.

Elizabeth

30 de may. de 2015

The sales person Joe was great. He know all about the car I wanted. And made my purchase Easy. Great Company I will be back

Timothy

29 de may. de 2015

I was invited to the dealership for lunch and to look at a vehicle similar to one that I was interested in. At the dealership, I got to see the vehicle and take it for a test drive. I had several quotes on new 2014s and 2015s from other dealerships, some of which were for the exact (and color) vehicle I was looking for. John Heister Chevrolet did not have the vehicle in the color I wanted, so they offered me an in stock 2015 vehicle for a price close to that of a 2014 vehicle that was the color. After agreeing in the price, they provided me with a dealer plate to use until I obtained full coverage insurance. I am very happy with my experience.

Beverly

27 de may. de 2015

Can't tell you how very pleased I am with your dealership,it is overall so honest, courteous and accomodating. From the salesto the service, your dealership is wonderful!people are so exceptional!

Kimberly

25 de may. de 2015

This was such a great experience!! Billy was very knowledgeable and helpful!!! I will definitely tell everyone to go see Billy at John Hiester Chevrolet!!!

David

24 de may. de 2015

I was treated very well, and I will be back for future purchases. I also already referred my brother to Dustin for help in buying a vehicle.

Willis

22 de may. de 2015

I saw the pt. Cruiser drove it loved it went in talked about the car ready to take it home . A few days later did just that. It was awesome! !!!!!!!

Susan

21 de may. de 2015

My experience was great. I was in and out in about 1/2 hour and the staff were very courteous and professional.

Joseph

15 de may. de 2015

I purchased my truck recently from another dealership. I was determined not to make another purchase from the dealership nearest to me but I wanted to be reasonably close to home. So I began the search for my new truck at Hiester. I was very disappointed to repeatedly be sent to Lillington by first the website and then the salesman with whom I spoke. The experience prevented me from ever visiting the dealership. I am a salesman and I have a habit of referring to the various service departments where I have worked as the sales prevention team. Imagine my surprise when your service department was such a positive.

Pat

14 de may. de 2015

I have been taking my company leased vehicle to John Hiester for a year now. Each visit was a positive experience as I was treated with utmost courtesy and respect. I have been especially pleased to hear the contemporary Christian music playing in the background as I waited in the customer waiting area. Keep up the great work.Pat Gerstner

Beverly

12 de may. de 2015

Fernando was able to show me exactly what I wanted and give it to my for a great price. He wasn't pushy and let me have a great experience buying my first car!

Paul

12 de may. de 2015

dealership representative was professional and curious. He kept me informed of my process and asked me if there was anything I needed. He truly did an exception job on keeping customer satisfaction at its highest.

Kathleen

9 de may. de 2015

Airbag check message on car's system... called got an appointment for next day...issue solved in hour and a half upon arriving for appointment...On my way happy and safe. Thanks

Edwin

5 de may. de 2015

Great customer service from customer service personnel. However, I had a terrible experience with the sales department during a previous visit. Long story short, I was able to purchase a vehicle from a different dealership.

William

5 de may. de 2015

An amazing experience. Salesman and manager were very pleasant and straight forward with all information. Process was quick and simple and will recommend all to John Hiester Chevrolet for their vehicle needs.

Katherine

2 de may. de 2015

As always a wonderful experience. This is the finest dealership in the area. I've never had a moments problem. Very family oriented. They try so hard to please and answer every question.

Kenneth

2 de may. de 2015

I have been dealing with John Hiester for about 5 years and have always been completely satisfied with their service. He has a great team working for him.

Michael

1 de may. de 2015

At 4. Pm I did not expect to have my Cruze serviced that day.A late phone call to Dustin Simmons at 3 pm and he said, " sure, c'mon and we will take care of you"I was in and out in 30 minutes and treated royally by every member of the dealership. ( for life !)

William

30 de abr. de 2015

This is our 6th purchase from John and we have always been completely satisfied! Great product, great people, great prices!

Cherish

30 de abr. de 2015

Mike went above and beyond to match my needs. I had a very tight budget, yet a lot of requirements to meet. He kept me informed on his finding since it took a couple of weeks, which I really appreciate the communications between John Hiester and their customers. Thanks again and I'm loving my new Traverse. Thanks Mike again!!!!

Crystal

24 de abr. de 2015

The guys I worked with were very helpful and we're trying to get me the best deal possible. I enjoyed working with them and will go back in the future for next car!

Bill

24 de abr. de 2015

Inspection was normal and you fixed my windshield wiper fluid delivery system.. You forgot to complete the Key recall for my Key. I will bring it in next oil change!st time such a slip so not ruffled

Yvonne

14 de abr. de 2015

Everyone at John Hiester was pleasant and took the time to ensure I was taken care of. This is the second vehicle I bought from John Hiester and I was impressed by the knowledge of the car I purchased from the sales person (he was new) and the person who explained all the electronics after my purchase. It was a pleasure doing business with personnel who treat you the way everyone should be treated. Thank you!

Eleanor

13 de abr. de 2015

As always, I was more than pleased with the service I received. It is a pleasure to deal with this dealership which really cares about its customers. I am sold on John Hiester Chevorlet!!!

Steven

9 de abr. de 2015

The sales staff really work hard to help me get a new car after my other new car had been totaled. Joe McKenna was outstanding. Third vehicle I have bought from John Hiester.

Ralph

9 de abr. de 2015

I had an appointment; however, I arrived early from out of town. I was taken right in and my car was serviced immediately anyway. I was on my way in record time. I really appreciated that.

Bobbi

8 de abr. de 2015

Everyone was very kind and helpful, especially Billy Trapp my sales consultant. I enjoyed my car buying experience at John Hiester Chevrolet in Fuquay-Varina, NC

Joey

31 de mar. de 2015

Pleasant experience; friendly staff; service performed quickly and efficiently; a gentleman even made a fresh pot of coffee. Thank You very much!

Jack

12 de mar. de 2015

Your service department is second to none. Prompt, friendly, and efficient.We come in for routine service and to get a problem with our impala diagnosed . We didn't have an appointment but the staff bent over backwards to tend to our needs. Long story short the routine service was completed the problem was diagnosed and repair part was ordered in less than one hour. Top notch operation.

Christopher

11 de mar. de 2015

I know for a fact that I'm the guy they probably dread the most when they see me coming, but they greet me with as much enthusiasm as anyone else... Scott is always nice and great to talk to. Whether they like it or not I plan to continue returning for service. Thanks!

Charles

5 de mar. de 2015

I stopped by to schedule an oil change and they said they could do it right away. Very convenient for me. Every one was very friendly and professional.

Joseph

28 de feb. de 2015

Was very pleased with Scott Chapman in Service! He is a nice guy and got what i needed done!! I live my GM cars !!!

Tony

27 de feb. de 2015

guys really took care of me and took the time to explain in detail everything they were doing and found on the vehicle. I really appreciated that.

Laverne

24 de feb. de 2015

Always a pleasure, appointment is kept, service representative knew my name, price is competitive and my car got vacuumed. Great service!

Philip

14 de feb. de 2015

Friendly staff, very prompt, this dealership goes above and beyond to keep their customers happy! I will definitely be back and refer all of my friends! Thank you for all you do!

Larry

12 de feb. de 2015

The salesman is what sold me which was walter Robinson because I was prepared to buy from sir walter Chevrolet before had the price and service is excellent keep up the customer service.

James

12 de feb. de 2015

I have bought four Chevrolet vehicles at your dealership and have always been very satisfied with your service. I am a happy customer. James Wade

Kathrine

4 de feb. de 2015

It was a stressful time. My car was acting strangely, and had "died" on me twice. When I called your dealership, I talked with a lovely lady (Alexis), who said, "bring it right in." No appointments, delays, or excuses--you welcomed me when I got there, and I felt I was among friends who knew just what to do for my car. I have been leasing this 2012 Cruz for almost three years now, and this is the first time it's given me any trouble. I'll be back soon to talk about the next three years!Thank you for a positive experience. Katharine Parrish

Steven

4 de feb. de 2015

I was treated very professionally, the work accomplished was completed within the time frame given to me, and the problem was corrected to my satisfaction.

Marshall

1 de feb. de 2015

I was a walk-in and I was taken care of immediately. They did what I asked and in a quick and professional manner.

Brandon

31 de ene. de 2015

Buying experience was pretty easy. Only compliant was that the car wasn't detailed completely. The sunroof hadn't been cleaned since the manufacturer made it.

Lothar

31 de ene. de 2015

Your Sales person Sergeant Abreu, treated us like a king. He made shpping for a car very pleseant indeed. we enjoyed his company.

Frances

27 de ene. de 2015

All staff were friendly and helpful. As the service appointment for my vehicle took considerably longer than scheduled, I was loaned a vehicle so I could get to a medical appointment. Very courteous staff.

Kathleen

27 de ene. de 2015

Mike Umhpery, our sale associate, is great. He took all the time that was needed to make us a proper sell. He is very professional and easy to talk to. He has worked to find a deal even after we left. It is important to have support in all areas of life. Mike is our auto man!The finanical staff is

Ralph

22 de ene. de 2015

We bought a great car for a great price when Chevy ran their Year End Event and reducing the price of the vehicle by 20% off of the MSRP. The car came with all the features we were looking for which was a bonus! Very happy with our purchase!!

Melissa

17 de ene. de 2015

They worked hard with us to get the best value for our trade;meanwhile, trying to sell their vehicle at a competitive price.

Philip

17 de ene. de 2015

Came for a routine oil change. A another problem was discovered with my transmission. The tech let me know that my warranty would cover it. He could have ignored it and in 3000 miles my warranty expires and it would have been very expensive. Great service!

William

17 de ene. de 2015

Buying our truck from Heister was easy and the best buying experience we have had from any dealership we have dealt with.

Jimmie

16 de ene. de 2015

The salesperson, Billy Trapp, was very friendly but also professional. He worked with us on an agreeable purchase price that we feel was fair. The staff at the dealership was very cordial and made you feel like they appreciated your business.

John

8 de ene. de 2015

It was great service. They have a nice play area for my 1 year old , though some new batteries would be nice for the toys , and we were only there about 20 minutes.

Anne

8 de ene. de 2015

I was in an auto accident and had to buy a new car while on vacation away from NC. Shopping while away from home was made super easy. I even had fog lights added to the car and were installed by pick up. The one thing that was very upsetting was I had the car for a day when I realized that the steering wheel was unable to be adjusted. I had to bring the car back and come to find out when the fog lights were added they casing was not attached properly causing the issue. It is an hour each way trip for me to get to the dealership and back plus I had to take the afternoon off from work to get this resolved. I was offered nothing for the inconvenience or error on the dealerships part. I would have been happy with a car wash or to have my gas tank topped off.

Linda

7 de ene. de 2015

I went in for service (yet again) on my Cruz and made the decision to buy a new car instead! The entire John Hiester team treated me with courtesy, respect and did everything they could to make my visit and purchase as easy as possible!

Larry

27 de dic. de 2014

Always a pleasure to visit John Hiester Chevrolet, no matter my needs they always take care of the issue. In my forty five years buying cars or trucks they are at top of the list for taking care of you as a customer, whether its the sales department or the service department you are treated like family.

Travis

5 de dic. de 2014

This last visit was infinitely better than my previous visit. With the treatment and courtesy afforded us on this visit, there is nowhere else we will go for autos and service. thank you.

Britnee

3 de dic. de 2014

The salesperson Billy was very helpful and got me approved for a car I love. He made sure I understood the whole process along with the finance person. The lady who showed me the ins and outs of how to work everything Hilary was also very helpful. She made sure I knew exactly how the car worked and set up xm and onstar with me.

Richard

28 de nov. de 2014

Sales Staff was very friendly. Salesman was very helpful and answered all or most of my questions. Financing personnel took the time to explain all my options and answer all my questions.

Brenda

24 de nov. de 2014

I love the experience I receive at the Fuquay dealership every time, they never make me feel like any of my questions are unimportant and always pay great attention to my needs.

Steven

22 de nov. de 2014

Always enjoy coming here for my car needs. Everyone takes care of you and if they can't complete the job in one day they have options to get you home.

Kenneth

18 de nov. de 2014

The visit was scheduled and work was done promptly. I had an additional problem that will have to be scheduled a little later. The service writer was very helpful explaining what will need to bee done for the next visit.

Joey

5 de nov. de 2014

As always, I had a great experience. The folks there are always friendly, fair and helpful; never pushy though. I appreciate that. Thanks, everyone, for going the extra mile.

Steve

4 de nov. de 2014

Warranty work. The dealership got all the recall parts in hand, performed the replacements and had my car ready exactly on schedule. The staff was friendly and even retrieved my car when I could have gotten myself but they insisted. Great Job. I will definitely use them in the future.

Betty

28 de oct. de 2014

The staff were very cordial & gave honest advice concerningmy car, (as I am a widow) it was nice to leave with confidence my car had the best service.

Matt

28 de oct. de 2014

From the moment I first did a email inquiry to the moment I drove off the lot in my new 2014 silverado, I couldn't ask for a better experience. Your team was quick to respond to my inquiry and setup up a time for me to come in. The moment I pulled in the parking lot my salesman was awaiting my arrival. He was very knowledgeable and great to work with. Once I finally picked just the right vehicle out, your team quick began the process. Between my salesman, the sales manager and business Manger I couldn't ask anyone to work any harder to get me in my new truck. Your team went above and beyond my expectations. I want to thank everyone again for doing such an amazing job, and treating me great. I look forward to more interactions with this great dealership. You will definitely have my business and anyone else I can refer.

Kenneth

14 de oct. de 2014

We love love the way you are up front with the pricing and are not adding on the extras at the end. We priced a like car with Hendrick Chev. that was advertized for X amount and then they start adding on the dealer extras, no no.

Macy

13 de oct. de 2014

Our experience at John Heister was great and they were able to get my husband's truck in to the service shop in a timely manner and fixed it on the exact time frame that they said they would. They also provided my husband with a loaner so his schedule was not disrupted at all. We have always been pleased with our experiences at John Heister.

Walter

11 de oct. de 2014

Service was very quick. The entire staff was very friendly and helpful in explaining everything that was being done. A great service department from a great dealership!

Ken

6 de oct. de 2014

Service advisor who was not even handling my vehicle took care of everything I needed when I called to pay by CC for my bill

Melissa

5 de oct. de 2014

Billy Trapp did an amazing job finding me the EXACT Corvette I wanted. I can't say enough about the staff as well as John Hiester himself who thanked me for my business on several occasions. I'm very satisfied with the seamless purchase!

Pat

4 de oct. de 2014

Everyone that crossed my path were smiling and clearly wanted to please me. And they appreciated working for Mr. Hiester.

Ralph

27 de sep. de 2014

It was just like the one 4 years ago, I gave a friend Billy's card (Oliver Bradley) hope he will have a good experience with you.

Steven

25 de sep. de 2014

Was really impressed with the service I received. I first went to capital dodge in garner the sales person there was horrible. Decided to make one more stop and that was you guys. I was greeted with a warm welcome from Dustin Simmons his customers service was leaps and bounds over the last place I was at, he worked with me from day 1 even when he had to juggle two customers at once. I got so many good comments from people at working asking where I got my car and I tell them with pride hiester Chevrolet In fuquay I will be getting all my service done here for now on cause I know I am going to be taken car of.

James

22 de sep. de 2014

They were great at being able to squeeze me in for an oil change. I was in a huge hurry due to having to get my wifes 92yr Grandmother.Thanks Again

Debra

17 de sep. de 2014

I have been a customer of John Hiester Chevrolet since 2007 and this experience as well as all past experiences have been excellent. All of the associates are willing to take time to explain and help with anything that you want or need. The associates at John Hiester Chevrolet make you feel like your business is genuinely appreciated.

Michele

5 de sep. de 2014

It was the best experience I ever had in buying an automobile. I was not under pressure and felt like I was in a family environment. My salesperson Hugo was very professional and nice. I really like my automobile.

Paul

29 de ago. de 2014

Salesman was awesome - friendly, knowledgeable, helpful, flexible, humble. I could not have been happier with the experience and my new truck! Great meeting and getting to know John Hiester and being welcomed into the Hiester family of customers

Alison

25 de ago. de 2014

I purchased my 2008 Silverado new from John Hiester Chevrolet and they have always performed the service. I am very pleased with the service they provide and have always found them honest and with reasonable rates. I recently recommended them to my neighbor for service on her chevrolet and she ended up purchasing a truck from them thus creating another happy customer.

Lashay

17 de ago. de 2014

Be extra careful when making agreements at John Hiester of Fuquay-varina. Get all agreements ON PAPER and do NOT depend on oral agreements alone. Someone I know bought from them under a bad oral agreement and almost went to jail for it. The employees at John Hiester were contacted several times and did nothing to help. They acted as if they wanted my dear friend to go to jail. Luckily my friend did not go to jail afterall......just be cautious if you make any deals with this dealership.

Kori

15 de ago. de 2014

Thank you for vacuuming my car! It made my day! Small touch that went a long way. When I went to check out I found out that the credit card machine was down. Luckily I had my check book ( and money in there to pay the bill) that info would have been helpful when checking my car in. Not big deal for me but maybe others.

Patrick

13 de ago. de 2014

friendly and kind great guys. They put wrong mileage out for next oil change but they fixed that and on I went!! Nice to know that we have a team that cares about service!!!

Ramey

13 de ago. de 2014

What turned out to be a very minor situation was given quick attention when I brought my vehicle in. Scott Chapman, Service Advisor, had someone check my vehicle and cleared the concern quickly (oil on the driveway). This is the type of service that I always receive there even though the car was purchased from another dealer.

Paul

23 de jul. de 2014

They were very professional. I would call, actually being a pain and they were very patient and helpful. Being I'm on oxygen they did everything to accommodate us and kept us abreast of what needed to be done and didn't do anything without contacting us. I would highly recommend HeisterChevrolet.

Bob

19 de jul. de 2014

I have been very pleased with the quality of the repairs and the work of the service personnel. Where the service became less that perfect on the last visit relates to the purchase of new tires. One had suffered road damage so two were replaced. I was told that the kind of tire I had on the car was no longer made, so comparable tires were ordered. Whenever I had purchased tires before, from any dealer, I was given warranty information. None was given and when I inquired, none was available. I was finally told that if there was a problem I would have to contact an authorized Michelin dealer ( this information came only after your representative made phone calls. When I asked if the previous tires, purchased from you, still carried any warranty, there were more phone calls and about a half hour wait. I was told that a Michelin representative would come by and look at the tires and then I would be notified. After I got home I called Michelin I had all the information I needed plus a promise to mail me the warranty information in less than 10 minutes. I phoned back and since the agent I had dealt with was busy I gave the information I had received to a receptionist. There was nothing more to be done but I would have expected some kind of a return contact. None came. Your usual car service has been excellent; I expected the same quality when it came to tire purchases

Thomas

13 de jul. de 2014

I came in twice in two days. Day one was an oil change and to have a low beam light put in on the driver's side. Day 2 was having a relay replaced for the fuse box. When I got the car back the first time our low beam headlights did not work. The problem was that I did not know this until my wife and I were on our way back from Cheesecake Factory in Raleigh at 9:30pm. I pulled over and used my phone to watch a video on youtube on how to rig the fusebox so that my headlights would come back on. The person said that this problem was common with Trailblazers. I followed his instructions and got the lights to work by switching two fuses out. I brought my SUV in the next day and told the service staff my story. They made it a point to work it in and figure out the problem. There was a bad relay. They were very kind as they gave me $95 off the repair. Everything works great. I really appreciate their concern for my plight and their willingness to fit it in and make it right.

Donald

11 de jul. de 2014

GREAT bunch of people at John Hiester! Everyone was helpful and friendly. Buying a car is fun, not a pain in the behind.

Charles

10 de jul. de 2014

Took vehicle in to get NC inspection and was pleasantly greeted right away. Very nice. It seemed like every individual I talked to wanted my visit to be a positive experience.

Randy

6 de jul. de 2014

I Got my oil changed and tires rotated. Everything went well and I did not have to wait very long.

Joshua

4 de jul. de 2014

Joe McKenna was very helpful, as well as the other team members on staff we had the pleasure of working with that day. The experience I had with Joe was most definitely the best car buying experience I've ever had, he was the most patient, and helpful sales associate I've met yet. He did an excellent job of explaining all aspects of the car, the financing, and much more. I will definitely work with Joe again should I ever need to buy another vehicle.

Preston

4 de jul. de 2014

All of the people with whom I dealt were OUTSTANDINGLY good. However, the car detailing personnel did a VERY poor job.

Karla

2 de jul. de 2014

I have never been treated with so much compassion and care for what I needed at a dealership in my life. Billy was amazing!! My needs were exceeded and I left with a new car and a huge smile!! Thank you for the selflessness of the staff and for being a group of men who are obviously well trained and respected!!

Frances

27 de jun. de 2014

My car was serviced promptly. Personnel were friendly and took pains to try to explain what they were checking and the results of their tests.

Jerry

26 de jun. de 2014

Great experience from start to finish. Thanks to Salesperson Jason Caldwell, sales manager Ron Bailey, service advisor Landon Adams and Kathleen Paulich in parts and accessories. Each of these employees went far beyond what one would consider normal to make my purchase smooth and enjoyable. They all exceeded my expectations. I would highly recommend John Hiester Chevrolet to anyone needing or wanting to purchase a new or used vehicle. I would be happy to speak to anyone regarding my recent experience at this fine dealership. They have earned my respect and future business.

Sonic owner

25 de jun. de 2014

I was at the service dept. for a state inspection and they had me out in a very short time.

Lee

25 de jun. de 2014

Thanks for performing service even though I did not have an appointment. My only complaint would be once service is completed, get the customer out faster.

John

24 de jun. de 2014

Professional, friendly, and polite staff. Would recommend fiends and family to this location. Will do future business with this facility.

Faye

21 de jun. de 2014

Took us right on time did not have to wait long at all had time to look over new remodeling very nice!

Jackie

20 de jun. de 2014

The Service Department was excellent as well as proficient. The temperature was above 95 degrees and my AC was not working. They had it fixed in less than 1 hour and I was ready for a 2 hour road trip that would not have been possible without the prompt repair.

Joseph

19 de jun. de 2014

It was great I was upset that the recall was not taken care of before we drove off with the car, everyone there that I spoke with was understanding and help with all my concerns. I will be back when I am ready for another car!!!

Stephen

19 de jun. de 2014

My wife and I had a great experience buying our new Suburban working with Chad and Parker. I knew Chad from a previous purchase. He listen to what we were looking for and our experiences at the other dealerships. He quoted us a very fair price for the car (none of the back and fourth stuff); a good trade in amount. We signed the papers that night! A great car buying experience.

Eduardo

11 de jun. de 2014

I use my truck in business, i had an appointment at 10am and did not get there till11:30, and your guys got me in and took me to the office so i could keep working, and then when the truck was ready came back and picked me up. Thanks you so much!!!!

Gary

10 de jun. de 2014

I recently purchased a motorhome with a Chevy 4500 chassis. After taking it on a short trip I realized it needed sway control. Justin Jones, the service advisor at Hiester evaluated the issues and installed a rear sway control bar. The results were very, very good. Much easier to steer at highway speeds with windy conditions and the body sway issues on turns was eliminated.

John

9 de jun. de 2014

;Dealership was fine. To take so long to fix recall, not happy with GM. Lost over 2 months on Serius radio and extended warranty.

Rebecca

7 de jun. de 2014

I arrived and immediately was greeted, and my car was signed in and the maintenance was dealt with so quickly, I barely had time to browse. As I did browse, I was met by a Mr. Joe McKenna, and he was very helpful, with helping make decisions on a possible future purchase. He did not push, he took all my information that I had asked to him to, and he was very professional and friendly. As were ALL the associates in the dealership. The work on my car was completed without delay, and it was done well. I thank you all very much, and I look forward to purchasing my next new vehicle from John Hiester, and John Hiester only. I am quite confident that I will be as pleased with the next one as I am with my current car. [Which was also purchased at John Hiester in April of 2010 I believe. Thanks for taking care of all my vehicle needs, and for the reasonable compromised pricing. Let me know when the ignition switch arrives. I should be prepared to purchase the next vehicle by August or September of this year, as long as things continue to work out. God Bless you all, you were there when I needed you. Thanks again.

Latasha

7 de jun. de 2014

I had an appointment scheduled to get my oil changed. When I got there, I was taken immediately and it only took about 10-12min for me to get in and out. The gentleman who helped me was friendly and the lady who checked me out was very friendly!

Bill

7 de jun. de 2014

Inspection and oil change. First experience in new facility for service. The kind lady at the main desk even came over and asked if she could get me a bottle of water. Well done and thanks

Susan

6 de jun. de 2014

I can always expect to be greeted with smiling faces! I even get a big hug from Randy!! He's one in a million!!

Gale

6 de jun. de 2014

My 2007 Cobalt locked up while driving on the highway. I had no control whatever, and shot across the median into oncoming traffic. I have no idea how anyone managed to avoid hitting me or being hit by me. When I contacted Hiester, I was scared just about out of my mind. These people immediately went out of their way for me. A truck was sent to tow my car, a valet car was sent to pick me up and everyone, was very sympathetic to what I'd just been through, which went a long way to helping me regain some composure. I was assured that the car would be repaired ASAP and I was given a beautiful, brand new car to drive in the meantime, with the assurance that there would be no expense to me. They kept their word. Every Heister employee I came in contact with, gave me a little more faith & trust in my fellow man then I had when I went in there. I'm pretty sure that's not in the job description.

Audrey

6 de jun. de 2014

Excellent service, very courteous staff, tremendous value. Wonderful experience.

Anita

5 de jun. de 2014

We have a chevy dealer 5 minutes up the road. We drive 40 minutes to get to Heister Chevrolet. This is our 3rd vehicle purchased from Matt Jones at your Fuquay Varina location. He has always exceeded our expectations. As long as he is there we will be back! Ray LeBourdais

Stephanie

5 de jun. de 2014

I'm an returning customer and had a great experience from very professional staff. My sales person (Joe) and sales manager (Chad) were superb. They treated me like a person and not just a number.

Ralph

5 de jun. de 2014

the salesman (Billy) was very responses to our questions. hecovered everything that we should know plus advised me should anything come up call him.......... I would recommendBilly to my friends for future sales -Ralph Swartz

Tony

4 de jun. de 2014

I understand the sales pitch and all, but it would have been nice not to waste an hour of my time going back and forth on "what is the best price you can give me?" then having to keep bringing the sales manager in and keep dropping the price 3 more times.I had purchased a bed rug extra, but when I went to pay the counter had moved due to new grand opening. Everybody acted like I was bothering them in helping me find th eright place to pay. Had to go to two different buildings on my own. Could not get nobody to help.

Connie

28 de may. de 2014

we had a very pleasing experience.Wailes Blalock was most helpful to us .He is a very pleasant young man to work with.We went when you had your Grand opening and thought that it was wonderful.

Anne

27 de may. de 2014

very pleased with how i was treated. the techs were great. John Hiester is a great place to do business with.

Rachel

24 de may. de 2014

Came in for a simple service on my 2012 chevy impala. Started looking around and wanted something bigger for my family. The dealer worked very hard and got me into a 2014 equinox with just 60 bucks more a month on my payment. It's a great investment and I'm pleased with how his attitude was respectful and sincere.

Danny

20 de may. de 2014

Good experience overall. However, missed break fluid level low and i had to bring it to their attention. And this was after i had informed them to check the breaks because they were spongy.

Patrick

19 de may. de 2014

I was greeted by Ty and welcomed to the dealership was checked in and they were off with my vehicle for an oil change. I was shown where to wait and offered fresh coffee. Nice peaceful wait with cartoons and coffee. They are a great team!!!

Richard

18 de may. de 2014

Parker Stephenson and his Manager were very professional and paid attention to our questions. This car purchase was the most pleasant experience of all my car purchases. Thank you

Eric

12 de may. de 2014

The staff at Hiester Chevrolet made my buying experience comfortable. They were patient working with me and allowed all the time necessary to be satisfied with my purchasing decision. Besides a great deal they provided a terrific finance rate and monthly payment I could afford.

Peter

11 de may. de 2014

We purchsed 2 new vehicles within 2.5 of eachother due to accidents which totalled our vehicles. The last vehicle we purchesed had an issue a few day after the purchase and the dealership offered to put us in a different one. That was totally unexpected and wonderful of them to allow us to choose what we wanted to do. The GM and sales people we delt with in both purchases were wonderful.

Jamie

10 de may. de 2014

The salesman I had defiantly had went over and beyond to meet my expectations on the sale of the vehicle. The whole staff was great.

Therese

8 de may. de 2014

I loved the new building and my car was done as promised while I waited. I appreciated being reminded the services due at my mileage and that I needed brakes. I made another appointment to complete the necessary repairs.

Alicia

5 de may. de 2014

Love the way they keep you posted about what is happening with your vehicle, and what you need for your car besides what you came for. Just Great Staff All Around!!

Paul

30 de abr. de 2014

I really appreciate the "No Pressure" sales atmosphere and your enduring effort to find the right vehicle at the right price. This is why I came back to buy another truck. If it was any other way, well, you wouldn't have seen me again.

Dale

26 de abr. de 2014

You can't beat the service you get from John Heister Chev. service dept. They treat you like family and keep my car running in tip top shape. Love me some Heister. Ain't Nothin better than My JOHN HEISTER CHEV. AND YOU CAN'T TAKE MY WORD ON IT. .

Milton

24 de abr. de 2014

Called the morning of and got in that day. Did an excellent job with the scheduled maintenance and I was on my way. Thank you.

Dennis

21 de abr. de 2014

I enjoy all rhe personel employed in the service and sales department, and I always leave satisfied. John Hiester is a great dealership.

Garry

17 de abr. de 2014

We basically had three people who helped, with Amelia Peasant being the salesperson. She was so kind, so personable, answered all our questions and made us feel comfortable. There was another gentleman who took a special interest. Evidently, he was there on his day off but he didn't act that way. He too was bending over backward to help us and show us things about the Equinox we did not know. We had just had an extremely bad experience at the dealership in Smithfield 1-2 weeks prior and there was so much difference it was hard to believe both dealerships work for the same main company. Our visit to and business with John Hiester Chevrolet was overall the best experience we have had with any dealership. Also, within 5 minutes of Amelia coming to help us, she brought us water. It was a hot day and that was a special touch. She genuinely acted concerned about our welfare. Also the sales manager was extremely pleasant and wanted to do what it took to get our business. You have a well trained group of people and I cannot praise them enough.

Ed

17 de abr. de 2014

The salesman did an excellent job at educating me and my wife on all of the purchasing aspects we inquired about. If we were to buy a Malibu, we would come to Hugo. However, my wife lost her job yesterday, due to company cutbacks. Therefore, we won't be buying any car.

Michael

6 de abr. de 2014

We have always been very pleased with the professionalism and sincerity of the service department. They always take time to answer my questions and treat me very kindly.

Cheryl

30 de mar. de 2014

Everyone was very nice and helpful. They made sure we were taken care of and found us a great vehicle. Even though we weren't easy or ideal customers they tried their best to get us out of a difficult situation. Thank you!

Bobby

29 de mar. de 2014

Wish I had more time to go over use of truck. Got there late in the day. All good read book like salesman said and thank it helped a little.

Brian

28 de mar. de 2014

I showed up without an appointment for a tire rotation and oil change. The service guys had me on my way in less than a hour.

Craig

28 de mar. de 2014

We have purchased or leased many cars over the years and this was the best experience thus far. Amelia Pleasant was great, the process was quick and smooth. We will definitely use Hiester for all of our GM car needs.

Tamara

27 de mar. de 2014

Jeff couldn't have done a better job in providing exceptional customer service, answering all of my questions, and going above and beyond what he needed to in order to make this a positive experience!

Arthur

27 de mar. de 2014

We always know we're in very good hands with our mechanic, Bobby Olive, your service dept. is a pleasure to deal with.

Rick Belczak

19 de mar. de 2014

I worked with John Heister over the phone for a 2014 Tahoe LTZ I found on Cars.com. The sales people were knowledgable and helpful. I have since decided to buy a 2015 Tahoe and am currently looking on Cars.com.

Gerald

18 de mar. de 2014

The problem I had with my Volt was ONSTAR. Apparently one of the modules ceased to work and I lost GPS and BLUETOOTH and possibly other computer controlled items. The vehicle itself worked flawlessly though. Your service department in conjunction with Volt and OnStar engineers fount and corrected the problem. Thanks.Gerald Dwelley

Eleanor

18 de mar. de 2014

I have always been satisfied with the service I have received at John Hiester Chevorlet and will continue to take my car there when it needs to be serviced.

Robert

15 de mar. de 2014

Sir: My experience this time was like the one before which was very good. Mr. Matt Denton was my Service Advisor and Mr. AJ was the mechanic that worked on my Van both times there. They both were very good. It's because of Mr. Matt Denton that I'm now having your company service my vehicle. However if you check your service records you'll notice that I had service done there sometime ago. Thank you. Mr. Robert (Bob) L. Burnett

Vanessa

13 de mar. de 2014

I brought my truck in for and inspection and oil change. I waited there longer than I would have anticipated being that I had and appointment, but overall I love knowing that these employees are here to take care of my trucks needs.

Gary

7 de mar. de 2014

Over the past 35+ years I have had many dealings with many service departments. The service department staff at Hiester has always been more than fair, and has always provided 1st class service. The quality of the repair and maintenance services is excellent. Justin, Scott and Jimmy are always happy to see you and make you feel welcome.

Anthony

4 de mar. de 2014

A few adjustments could be made to the attitudes of those in higher positions ((Parts asst manager)) this mans cockiness is a little too much when a customer expresses their unhappiness with current situations. Other then that I am very please at the great work an experience we have got here at John Hiester.

Susan

3 de mar. de 2014

The obvious care that the service department has for it's customers, far exceeds any I have ever seen. They are super right out of the gate.. you call they answer the phone, manners, pleasant dispositions, you show up, they greet, they smile, how can I help, is the first thing they say... just amazing.. it starts from the top down!!! Thanks John and sales staff, CS staff, Phillip and service dept staff.. I just love you guys and have been a customer through 3 cars now!!!! You are truly the best...

Kirby

2 de mar. de 2014

Keep me informed on my trucks problems and what it took to fix it, also keep me informed on additional work that was found later. All so seeing wherre the truck is being worked on.

Peter

1 de mar. de 2014

I totaled my car. When we came in to buy another one the salesmen and all seemed concerned for my well being. Everyone from sales to F&I were a dream to deal with.Thank you

Michael

1 de mar. de 2014

My truck had to be towed to the service dept. b/c it would not start. Instead of waiting I was giving a ride by the shuttle to my home a short distance away. After a few hours, I was called with what they found and it was a fuse. All ended up well.

Alison

1 de mar. de 2014

I am very pleased with the service at the dealership. Not only do they take care of your requests, they also check other things that if not corrected would or could cause problems in the future. I feel like they take care of my vehicle as they would take care of their own. I purchased my vehicle from the John Hiester in 2008 when it was still in Angier, NC. The service department has always serviced my vehicle and I have always been pleased with the service I have received. Everyone is always friendly and treats you with the utmost respect.

Sandra

1 de mar. de 2014

Helpful, courteous, and prompt with service. Waiting area comfortable. Service area,waiting area and restrooms all clean,stocked. privacy when paying bill.

Ramey

1 de mar. de 2014

The service representatives were very helpful in evaluating my vehicle to verify the things that I needed done. I felt they were very honest with me, not trying to "sell" me something that I did not need at this time. I continue to be impressed with all of the staff there as to their attitude and concern for the customer. Justin in the service area and the two ladies in the cashier's office were especially helpful to me.

Jerry

28 de feb. de 2014

Great service. Fast and dependable. Service manager was attentive and responded accordingly. Work was performed in a timely manner. Would highly recommend this dealership.

Mark

28 de feb. de 2014

I was driving by after a Rotary Club meeting, expecting wintery weather, and decided to stop in to see if I could get a headlight replaced and a state inspection done. I was taken care of promptly, even though I had no appt. Everyone is always very pleasant, a pleasure to do business with.

Mary

28 de feb. de 2014

The people at the service desk are very friendly and helpful and so is the lady you pay when service is complete.

Margaret

28 de feb. de 2014

The Service Department was super! Not so much the detail job. I bought the car brand new in September. We were to return it the next day for new car detail, after having it all day the car was returned to us with tape on the passenger side window, new tape on some of the dash and console,as well as not having been vacuumed and not very well gone over. You all had us bring it back so you could do it right, after leaving it all day again it was returned to us and it still was not shining like I thought it would be. Then I looked at my invoice and it said "used car" detail. I was just worn out with this so I just put the invoice in my purse and came home. My grandson and his wife both have vehicles from your establishment and while we do like the service department for their courteous and expeditious way they do business we would not recommend a car detailed with you.Thanks, Margaret Brooks

Henry

28 de feb. de 2014

This was the 2nd time bringing our 2013 Equinox in for locating its motor oil leak. This time it was located (scoringof all 4 cylinders) and a new engine was installed. It tooktwo weeks and seems to have fixed this problem.

Melissa

28 de feb. de 2014

The service team is always helpful and knowledgeable. I was even able to use my points that I have been accumulating from prior service appointments. I received three types of service completed- headlight replaced, serpintine belt replaced and brake fluid flushed.

Charles

28 de feb. de 2014

Everyone was friendly and pleasant to talk to. The routine service took a little longer than I expected even though I had an appointment. The service manager did apologize.

Annoyed

10 de jul. de 2013

I have been shopping for a few weeks for a used vehicle. I found one at John Hiester in Fuquay that I was interested in. For my first experience with this dealership I called to inquire if the vehicle was still available. I was told that it was and asked if I would like to set up an appointment to see it. I told them I would call back later in the day if I could get off work early to come see it. I called back and told them that I was going to come by and see the vehicle and I was told would set up an appointment with a salesperson and have the vehicle ready when I got there. I drove 45 minutes to the dealership. When I arrived I was told that the owner of the dealership was driving the vehicle I came to see and they were trying to get in touch with him to bring it back. Once they got in touch with him he said it would be 30 to 45 minutes before he could make it to the dealership. After driving 45 minutes to see a vehicle that was not actually there, I was not willing to wait. I was a little put off that they knew I was driving quite a distance to see this vehicle and they didn't bother to call me back to tell me it would be best to reschedule for when the vehicle was actually AVAILABLE for me to see. They then offered to have a salesperson bring the vehicle to me in the next few days so that they could save me the gas from driving back out to the dealership again. I reluctantly agreed and two days later I made an appointment (again) to see the vehicle, but this time they were going to meet me close to where I work. We set up an appointment for them to meet me at a specific location during my lunch break. Well I got there 5 minutes early and proceeded to wait for 30 minutes after the appointment time. Well guess what??? The salesperson never showed up. I even called the mobile number I was given to see if they were lost or something, but no answer... I have to say that this is the worst buying experience I have EVER had in my lifetime. Needless to say I did not buy their vehicle, or even get to see it in person for that matter. John Hiester and his owners/management need to get a clue on how to run a business...

denisepait

10 de may. de 2013

This is the second car I have purchased from the dealership with Greg Pait as my salesman. I cannot say enough about the customer service, quality of work done for the purchase, friendliness, and price! Greg Pait is totally honest, keeps the customer's best interest at the forefront, knows the vehicles in stock and is willing to go out of his way to make your buying experience a most pleasant one. He even detailed the vehicle I bought personally! My overall experience for both purchases was excellent! As far as I am concerned, everyone should buy from this dealership and Greg Pait!

dana.a.williams.9

1 de ene. de 2013

These guys are a joke. They have commercials on the radio claiming that they're number one priority is to get you the best deal on a used car but that was not the case for me. The car I was looking at had a lot of miles on it and they were still trying to sell it at an almost new price. I offered them cash for the car and they turned it down so I went to a private owner and bought the car instead and it had lower miles and all the options I wanted.All these guys at this dealership was trying to do is get the most money possible from selling me the car. The sales manager tried to tell me that I need to keep in mind that they're offering a 100k powertrain warranty in the price of the high price of their used car but I didn't see it that way. They are offering the warranty because they say they offer it, never once said in the commercial that you need to buy it within the price of the vehicle.Moral of the story, they lost a sale and never made the money from me but someone else did. I still got the car I wanted regardless of the hoopla these guys were presenting the day I walked into their dealership.

allydog

2 de jul. de 2012

I purchased a used 2007 suburban from Hiester on 5/30/2012. Kevin Utley greeted me professionally on the evening before. We test drove vehicle and I explained my situation. Saturday morning we made a deal on my trade. Kevin followed me home with the paperwork so that my wife did not have to leave her mother. All went smoothly as planned. Kevin's attitude and overall personality will allow him to succeed in this business and any other endevours he might choose. I could not ask for a better experience.

SFCR

29 de jun. de 2012

I purchased a 2010 Impala LTZ. I was in poor health from a recent near fatal car crash. The sales and administrative staff including Angelene and Stephanie were outstanding. Their care and personal attention was above and beyond reproach. Since that time, I have purchased parts and visited the service department and again received exemplary customer care. Kudos also goes to LaVone (parts), Scott (service), and Phillip Allen (service manager)!

aataylor1

13 de jun. de 2012

We have bought a number of cars from this dealship and have been pleased! David is probably the best guy out there in the business in my opinion. After going to a what seems like a million different car dealerships looking for the right car it is obvious they are one of the only dealerships out there interested in helping you find what you want and getting it for you. I would highly recommend John Heister Pre Owned Clearance Center to everyone. They are the best of the best.

Satisfied Customer

14 de feb. de 2012

I cannot say enough about the experience I had at John Hiester Chevrolet-the absolute best and easiest car buying experience I have ever had! My search began online and was drawn to this dealership initially because of competitive internet pricing. I contacted salesman Clark Godwin who thoroughly answered all my questions and made a appointment with me to test drive a car they had available. When I arrived at the dealership, I was greeted by the receptionist and Clark arrived quickly. The car I was there to see had been moved to the front and looked very clean and attractive. Clark was personable and immediately made me feel very comfortable. He was upfront and honest about the car and pricing. I decided against the first car I drove but Clark was committed to finding just the right car for me. This dealership was about 50 miles from my home, but I felt so comfortable with them that I decided they had earned my business and another trip there would be worth it. I was right, the following day, I purchased the perfect car for me! I was given a fair price for my trade-in, very competitive price for the new car and overall a great deal of respect. I was introduced to the entire service department, general manager, sales manager and even the owner-I really felt my business was appreciated! I didn't purchase a brand new car, use them to secure financing nor would I be using their dealership for service given the distance from my home, but none of those were variables, I was treated as if I were purchasing the most expensive car on the lot. Highly recommend this dealership!

cadybryan

1 de may. de 2011

I first visited this dealership and was not satisfied with my initial experience. After writing John Heister dealers through this site I received a letter and a personal phone call to discuss my experience. The customer service manager addressed my issues and resolved them. I was very thankful to have been contacted by John Heister customer service and would certainly recommend their products and services with high regard knowing that anyone I would send would be helped as I was. Thank you.Bryan C

brobilly

3 de abr. de 2011

I gave the rating becouse of the many new cars i have purchased in the last (40) yearsmy wife and i have not come close to receiving the personal respect and attention that we did at John Hiester Chevrolet.We returned at two weeks later to assist my wifes father in buying him a new malibu.

carolpifer

17 de mar. de 2011

Sales people were glad, almost eager, to help us find what we were looking for and to answer questions. Dad walks w/ a cane and they brought the vehicle he wanted to see to him to decrease walking. The showroom was clean as were the bathrooms. All folks encountered were friendly and polite.

lchii

13 de mar. de 2011

We purchased a 2008 Chevy Silverado in mint condition for an excellent price. We live over one hour from the dealership. The delivered the vehicle to us after they finished final prep work. The salesman and business manager were excellent. The attended to our needs.

TommyJ

8 de mar. de 2011

The service at John Hiester Chevrolet was excellent. The sales staff I dealt with, primarily Jeff, but also Angie, were friendly and knowledgeable. They answered all my questions and really worked on finding the best car for me. This is what a car dealership should be. I was extremely pleased with how they walked me through the process and did so in terms I could easily understand and they truly cared about finding the right car for me. I give them my highest recommendation.

debrarhiner

8 de mar. de 2011

Bruce Miles came with a smile. He first wanted to find what we were actually looking for. Unlike others that show this saying... <hey here let me show ya the best one on the lot, even when told what we needed>. Bruce was really helpful. Understood that this was important to us. We were buying for my 38 yr old daughter. Who was just comming out of an abusive marriage. Had 4 childern and 1 was autistic. She needed a safe and reliable car to start a new life. Bruce took extra care. Thank you for having a real caring sales men. Made our buying experiance fun and quick. Thank you Bruce Miles, Debra and Greg Rhiner

chadcreech88

7 de mar. de 2011

I was helped in a timely, polite, and professional manner. Jeff worked with me and listen to what I was interested in instead of pushing a vehicle on me. They have a very nice facility with work out room for when your car gets serviced. I would recommend John Hiester Chevrolet and to go see Jeff Young.

shopman

5 de mar. de 2011

They were the most friendly dealership that I have ever dealt with in twenty years. They did everything they could so that we could make a deal to trade. They made you feel right at home from the start to the finish. Bruce Miles made it a great experience.

LauraY

5 de mar. de 2011

I would recommend using John Hiester in Fuquay to anyone! I had a great experience purchasing my new truck! Jeff Young was awesome to work with, he is really knowledgeable and friendly. Jeff got me a great deal without any pressure. Best experience yet buying a new car. Definitely ask for Jeff Young when you go!!! :)

a36878

4 de mar. de 2011

I went to John Hiester Chevy because a friend had a very good experience and reccomended I give them a try and see what was available. The sales associate who assisted me was Stephanie. Stephanie was very friendly from the beginning and she listened to my concerns and helped to introduce me to a new Chevy Cruze. We looked at a couple of cars but eventually I chose the chevy cruze. I was also concerned about financing since my credit has not always been good but after working a bit with Jim we were able to work out something that fit into my budget. Both Stephanie and Jim took the time to get to understand what I was looking for and I appreciate that.

bernard ward

2 de mar. de 2011

i have been car shopping for a few months and vist a number of car dealers in the triangle and when i stop in to heister auto i explain what i was looking for as far as payment style of vehicle and i could not have ask for a better group of people to assist me on making my purchase on my automobile and want to thank the sales manager and christ the loan officer but bruce miles really made it happen by getting everything i wanted when i step on the car lot so i thank you and my daughter thankyou !!!!!!! sincerely bernard ward and family.

Lindsey1228

1 de mar. de 2011

By far the BEST car buying experience my husband and I have EVER had!! We drove over 2 1/2 hours to purchase this car! Did all pricing over the phone, they gave us a FANTASTIC deal! Will defiantly recommend to anyone (BEST SALES TEAM EVER)!! Well worth the drive! Will be back again and again!!! And most important I LOVE MY NEW CAR!!!!!

hdunn

24 de feb. de 2011

This is the 5th car my husband and I have purchased from John Hiester. Every experience has been great. Jeff Young is the best car dealer out there! He is very easy to talk to and will do everything he can to make the customer happy. I would HIGHLY recommend going to see him for your next vehicle purchase! I know we will be back!!

lilkimie7

19 de feb. de 2011

Jeff Young is the best salesperson. He worked with us on every detail, down to the financing and kept us on the budget that we could afford. We got a vehicle that will grow with our family - I'm not talking about a minivan. He worked with us on a vehicle that would fit two carseats for two kids under two - without having to forth go the mommy van!

my03boys

17 de feb. de 2011

Had a great experience with this company--- Very professional - willing to take time to make sure he knew my needs and what I was looking for- Dealership made you feel welcome from the time on the lot to leaving the lot... I have recomeened dealer ship to others---

ahhdanny

11 de abr. de 2007

It WAS THE BEST EXPERIENCE EVER ON A VEHICLE PURCHASE, NO MESSING AROUND WAITING FOR THE SALESPERSON TO GET A MANAGER. MR. BULLOCK TOOK THE TIME NECESSARY TO EXPLAIN EVERYTHING AND SHOWED GENUINE CONCERN ABOUT THE TRANSACTION AND MAKING SURE EVERYTHING WAS HANDLED IN A PROFESSIONAL MANNER AND THAT THE CUSTOMER STAYED INFORMED. I WAS VERY PLEASED WITH THE PRICING BECAUSE IT WAS MUCH LOWER THAN THE OTHER DEALERSHIPS I HAD TALKED TO. THIS DEALERSHIP SHOULD BE A MODEL FOR OTHERS BECAUSE OF THE WAY THEY HANDLE BUSINESS.