Dayton

27 de ago. de 2016

Went to this dealer for the first time to take my 2012 Focus to address transmission failure. Previous dealers had not met my expectations for customer service (Listening, following up, proactive safety concerns). Each person I dealt with at this dealership was courteous, responsive, concerned and followed up. This without any prior relationship with anyone at the dealer. They are busy and can't always achieve Instant results, but any time invested by the customer is worth it in the quality of service. So happy to know that there is a dealer out there who values quality as well as customer satisfaction.

M/M Corridon

1 de ago. de 2016

We got there at 7pm and we were out of there with our new Ford Escape in an hour. John O went over the car with us and was very nice. Thank you for making the experience a pleasurable one.

Darrenkellym

23 de jul. de 2016

Went in a little later than I wanted to but only took about an hour maybe an hour and a half, which is pretty quick. Took a few days of questions which they were more than Helpful with. Made me feel like they were looking For the best of my interest, which they did. Not that I'm getting rid of my new car anytime soon, but when the time comes, I'm definitely coming back to their location. Even got a detail and full tank to start out with.

Martin V

8 de jul. de 2016

Best Dealership east of Mississippi!!! At our company we depend on reliable and safe transportation. One of my former employees who did research said to take a drive out to see them... so I crossed 2 state lines to see if John Kennedy Ford can do better then out local dealership on Long Island, NY. Trip was well worth it. I would recommend them to anyone. John O is a true professional and his work ethics should be tough in Car Dealership School, if there ever was one.

Sasha16

3 de jul. de 2016

Paul Hennessy and his crew were professional and patient!!!! I would recommend this dealership and I already have. I have told everyone!!! I'm going to need some cards Thank You JUDITH Martin

/s/ Hilary McNamara

6 de jun. de 2016

Chris Kennedy and his staff always go above and beyond to make you feel extremely comfortable, and make the car buying process seamless! Can't say enough good things!

Firedash400

4 de jun. de 2016

Purchased a 2014 F-150 and just recently a 2016 Explorer. Greatest experience ever buying a vehicle. My salesman and the general manager went above and beyond to make an amazing deal for my wife and I. Wonderful customer service and we could not be happier!

Mr 245,000 and Counting

28 de abr. de 2016

I get my Ford 2006 Explorer Serviced here and just tripped 245,000 miles without any major problems!!! Every time I come in for their Works Service and need anything other than the oil change, Chris Kolody treats me like I'm some sort of Ford celebrity. He is truly a trusted advisor when it comes to anything on my car and goes out of his way with me and I am sure others to take care of them. First ballot Hall Of Fame inductee if you ever have one.

jacob

11 de ene. de 2016

First time i went to the dealer on December for my car .On the dashboard the car is on park it still says shift to park i made an appointment on the morning when i went there i stood for 15 minutes Nobody ask me you need some help then a Women on service department ask who you got appointment with i told its Christopher but he even talk to me after 5 minutes .After that he told me the car need a new sensor i have to make an different appointment so took the day on 01/07/2016 on 10:00 Am i ask service Advisor how long it takes to fix the car he told me at least 2 hours he gave the car back 1:45 PM Not only that i have to go back there ask all updates of the car . Then i ask him 12:30 whats going on he said i rapping everything the paper work after that again it took One hour 15 minutes Then i saw the car is washed up but not cleaned with towels.So i had to clean the car again with towels on my house other wise the water drop marks will appear on the car from sunlight i didn't ask for car wash . That was my experience from Hopkins Ford or John Kennedy Jenkintown.

Chris

2 de nov. de 2015

Sales was good. Not pushy and communicated well. A little deceiving as my final pymnt wasn't what was stated in our correspondence. It's been 3 weeks and I'm still waiting on my check for my trade in. Recommend selling trade in to a used car lot if in good condition.

Louis Sforza

28 de oct. de 2015

Always prompt and courteous seervice-I feel at ease because I have trust that the job (little or big) will be done right the first time and if I have a problem they are always there.

Michael Sanford

27 de oct. de 2015

My experience was phenomenal. Everyone was pleasant and it was not a long, arduous process! I appreciate everyone's professionalism.

Faulkner Jones

27 de oct. de 2015

Excelent Service. Beautiful Facility. Wait time was excessive.

Ms. Cole

26 de oct. de 2015

I came to John Kennedy 2 times prior to my actual problem was serviced to my car. I kept returning because the previous week my car was serviced for a recall then the car started acting up; shuttering and not accelerating passed 20-30mph occasionally along with the check engine light on now. The guy Benny who serviced the car initially was not helpful as looking further to see if the car was still under warranty or provide other information. I called weeks later and spoke with Chris and he helped me a great deal. He inquired what the car was doing then gave a possible diagnosis and further advised me to come in for testing and told me the car was still under warranty.CHRIS made this experience wonderful!

Isaac Blackston

23 de oct. de 2015

I am a repeat customer for many years. During a routine visit to the dealership I saw an Explorer that was just what I was looking to buy. I called Bennie, a sales representative at Kennedy Ford. He was not available at the time so I left a message asking for the details on the Explorer I had seen earlier that day. Bennie called me back with all the information I needed and arranged for me to take a test drive. I liked the SUV and negotiated the purchase that day. The process was painless and I drove the vehicle home that day. The service was great. I know from experience I can rely on prompt service from the maintenace department at kennedy. To me this is very important. The great service from the sales department and the great service from the maintenance department is what keeps me going to Kennedy Ford on the Fairway.

Tiarra Oquendo-way

21 de oct. de 2015

I was not really excepting to get a car last Saturday. I was not feeling well and I just knew my heart was set on something else. Len was awesome he allowed me to come in and tell him what I wanted and needed in a car. He took me out to the lot and it was there that I was lost in the beauty of all the wonderful 2015 and 2016 cars. But at the very end of the lot I see this black car sitting all by herself. I am the type of person that I pick the puppy that is sitting by their self of befriend the one person no one else is talking to. And this car was just that! I saw the car and knew it was going to be perfect for my very 1st car! After running some numbers I could not pass up the deal. I tried not to look to excited but I could not hold it in! I knew I was not going to leave the dealership without her! Len went to war for me and was able to find a bank to give me the loan! I was able to leave that day with my baby in hand. She is a 2009 Kia Optima and she is ALL mine!! Thanks guys for everything!

David Mcdugall

21 de oct. de 2015

In and out like they say.Great people and service.

Elsbeth Wrigley

21 de oct. de 2015

My car was in for inspection. It was taken care of quickly and recommendations were made on some items that needed attention. I made use of the complimentary shuttle service to get to work and back to pick up the car. All done by early afternoon. Very simple.

Karima Carter

21 de oct. de 2015

2010 Ford Fusion HybridSalesman Scott Hibbs was professional and I could not have asked for a better sales man. The staff was very helpful in making the deal go through.

Louis Sforza

20 de oct. de 2015

Had service, Inspection and recall fix. Service was quick as usual

Susan Seltzer

16 de oct. de 2015

My first call to Joe in customer service was extremely helpful. I arranged to have our car towed to your dealership. Joe called me upon receipt of our car, kept in touch with me about the needs and costs, finished the job promptly and had a very courteous Steve pick me up in your shuttle van. From beginning to completion it was a very good experience. We thank you, Susan and Bob Seltzer

Rachel Schupack

15 de oct. de 2015

Carol was extremely helpful in communicating the service we needed as a result of the inspection. She and Sam helped me take out my son's car seat and move it to the loaner car while the work was being done!! She also helped me transfer it back when the work was completed a few hours later! Her kindness and helpfulness was truly extraordinary!

Kimberly Rose

15 de oct. de 2015

My 2014 Ford Edge was recently serviced with an oil change and a check of the seat belt which was giving me a hard time releasing to wear. Overall the service received was satisfactory. They technicians reset the oil level display to reflect the oil change. They checked the seat-belt for issues and found none. Although, my seat-belt still is an issue I am not upset that the technician was unable to replicate my issue to fix the problem.

Jon Crider

15 de oct. de 2015

Chris took care of me. I was able to take the shuttle home, and they even offered to pick me up when the repairs were completed. Did what they promised. I am happy.

Anthony Wilkins

15 de oct. de 2015

First time customer.Stopped in for an oil change,it was a pleasant experience.I will continue to have my car serviced at that location.

Johnnie Hobbs

14 de oct. de 2015

My visit and the service to my vehicle was excellent. The express service is a great addition. My car was fixed in a timely manner. As always the staff was courteous and professional.

Dave Falkowski

14 de oct. de 2015

it was great. in and out with no issues. fast service.

Thomas Henderson

14 de oct. de 2015

Staff was helpful and professional. Of particular help was transporting me from shop to home and from home to shop.

Linda Berghof

14 de oct. de 2015

Joe Kerwick was very knowledgable and helpful!!!!!!!!!!!!!!!!!

Reginald Manson

13 de oct. de 2015

I bought a 2015 Ford Edge. The salesman was excellent he looked out for my best interest and got me the best deal that he could and it works out well for me. The staff was very friendly and helpful thank you very much and I will return.

Joseph Cooney

12 de oct. de 2015

I've had bad experiences before. This time it was handled very well.Benjamin Cruz II took careof me. Told me he would take care of it and he did.

Casey Agabiti

10 de oct. de 2015

Leroy is the best sales person in the world , and Tony is the best F & I manager

Madeline Griffin

10 de oct. de 2015

Carol was very nice and knowledgeable. Car was ready on time.

William Morsell

9 de oct. de 2015

Quick serve lane worked great. In and out within an hour.

Rita Buzby

9 de oct. de 2015

I've been a customer for many years when it was Hopkins Ford. It seems that the level of service has continued. My family and I have purchased vehicles there as well. I've been very satisfied with the service, especially when I had no transportation home while having my car serviced. I appreciated the drive to and from the shop.I have one suggestion. Please put a sign at the curb that points to the service area. When driving, there is nothing to point to the Service area until one has driven past it.By the way, I answered 'Neutral' under recommendation since I don't generally tell or suggest to other people what to do.Thanks.

Roberta Brunner

9 de oct. de 2015

the service was quick and efficient, easy to schedule

Maria Gavin

8 de oct. de 2015

Extremely satisfied with all aspects of the Quick Lane Service at John Kennedy Ford :)

Edward Cunningham

6 de oct. de 2015

Everyone was nice and friendly and courteous very pleasant place to be !

John Notte

6 de oct. de 2015

Chris Kennedy and his sales staff (namely Benjamin Haines) are absolutely top notch! Their exceptional customer service, can do, honest attitude and friendly demeanor are lost arts in this day and age. Chris and his team keep it alive and provide a level of customer service that is a distinctive level above all other dealers. I have and will continue to highly recommend Kennedy Dealerships to anyone looking for a new or pre-loved vehicle.

Randy Abrams

5 de oct. de 2015

Perfect in every way !!! My dealer for life !!! Thank you.

Haoqi Li

5 de oct. de 2015

nice and friendly staff that take care of everything. like it 5 stars

John Falgie

5 de oct. de 2015

We bring our vehicle to you routinely. Would like to see the practice of getting point credit re established for cash off. We no longer get coupons in the mail or via email anymore.

Disappointed Buyer

5 de oct. de 2015

Unfortunately, if you purchase a used vehicle other than a Ford, the service department is completely useless. To keep this story short, do not buy a used car that is not a Ford and expect to receive any decent level of service. They simply will do nothing for you and will push you out of the dealership. In addition, the Ford extended warranty plan for used vehicles other than Ford vehicles is also a complete waste of money.

Alama Roberts

3 de oct. de 2015

The service is what I expected. Keep up the good work.

Bonnie Mcdevitt

2 de oct. de 2015

The experience was wonderful - always great quality work. The warranty covered all major issues and Chris Kolody was a very helpful service provider. Very friendly staff.

Lisa Coyle

30 de sep. de 2015

We came to the dealership armed with information, looking for details and a fair price. We met with Paul. He quickly discerned our needs, showed us what we were looking for and helped us make a decision. We leased a car that evening and drove it off the lot that same evening. It was efficient and painless experience. I appreciated the no-nonsense approach!

Saadiq Cooper

29 de sep. de 2015

Scott was great. The financing was great. It really as a smooth experience.

Eugene Hendrzak

29 de sep. de 2015

I was in for the annual inspection, oil and filter change and Joe arranged everything as I would expect a professional to do. Special thanks. The new facilities are outstanding and the waiting area is very comfortable. The added feature of a car wash is appreciated. Put all of this together is why I deal now and in the future with J. Kennedy Ford. Thanks again for the great service. PS the email appointment reminder is great.Gene Hendrzak

Stephen Hummel

28 de sep. de 2015

I have been having my 2005 Navigator serviced by this dealership, from the beginning; I have always been treated with the utmost respect and appreciation for my business - which, in addition to the service/repair work being of superior quality - and look forward to a continued relationship where my business is appreciated as much as I am.

Sally Engart

26 de sep. de 2015

I have a 2013 Explorer which I love. This is my 3rd Explorer. I have been using this service department for a very long time. I only want someone who knows what they are doing to work on my car. I have a great relationship with the service department, they are always pleasant and make me feel like a valued customer.

Daniel Allen

25 de sep. de 2015

We purchased a 2015 Edge at the jenkintown dealership on Saturday September 19. Leroy Schwartz did a great job helping us including dealing with us late until our paperwork was completed 2 hours after closing time. Tony? was very patient as well while finishing all documentation for the vehicle. He never gave any indication of impatience due to the extended work past closing. Overall a very pleasant experience. We have purchased vehicles here before and have always felt comfortable with the customer service provided.

Joseph Mckeever

25 de sep. de 2015

I was very happy with the service provided by the Service and Repair department. I was allowed to bring my vehicle in earlier than my appointment in the event they could look at earlier. They did! I got a call with the list of issues and they fixed one item that my husband ok'd to be done. They fixed it a day ahead of my appointment! Also, I was given a ride back to my home when I had first dropped off the vehicle. The gentleman who drove me home was polite, well-spoken and a pleasure to talk to. The staff of the Service Department including technicians have always been extremely polite and courteous. Well done!

Andrew Paul

24 de sep. de 2015

I ran 3 cars through the service department this week and all were serviced perfectly. Special thanks to Steve Janet, Chris Kolody & Brian Max, you guys are the best!

A. Gerhard

24 de sep. de 2015

Purchased a 2016 Ford Explorer. Had stopped in several months earlier and test drove a 2014, but decided to look at new model. Leroy Schwartz was very helpful. He found a vehicle from another dealer with the options that I wanted, and continued to look for other vehicles so that I was able to find one from the same dealer at another location. Leroy helped us in determining that the vehicle would meet our requirements for use - specifically making sure two golf bags would fit easily. Leroy also was familiar with the models and able to demonstrate how the technology worked.

Darrell Merritt

24 de sep. de 2015

The service advisor was very helpful and I was satisfied with the work.

Suanne Strauss

23 de sep. de 2015

It was a 30,000 mile check up and I was directed to the Quick Lane process. My car was done, and WASHED!, in about an hour while I waited in a comfortable chair watching college foot ball.

Kenneth Burno

23 de sep. de 2015

My service rep. is Chris. He is always professional and helpful when it comes to the service on my 2010 F-150. I don't take it anywhere else

Caren Berger

22 de sep. de 2015

I greatly appreciated the shuttle service to and from the train station. The staff was very kind and accommodating.

James Winter

21 de sep. de 2015

Jonny Onwas great. No haggling. Met my price immediately. Whole deal done in less than 4 hours. Traded in my edge for a 2016 explorer xlt

Marna Hoffman

21 de sep. de 2015

Just purchased a 2016 Ford Escape Titanium and I LOVE IT! I was replacing my 2012 Ford Escape Limited but this car way surpasses my former vehicle. Even my husband (I'm 5'3 and he's 6'1) loves to drive it. In fact, we were out most of yesterday driving around and running errands since the EAGLES were playing at 4:00pm (didn't help them do any better -- sadly), and he drove everywhere and was happy to do so.Thanks! My Salesman Johnny O is as he always is THE BEST! I've been buying cars from him since 1998 and my husband even longer than that!

Marita Wenger

21 de sep. de 2015

You guys are great! Service is always good and technicians know what they are doing. Always go back to my Ford dealer.

Martin Horlick

21 de sep. de 2015

When you discovered bad fuel in my ford edge, I asked you to check out my Chrysler to see if it had bad fuel because it was running poorly, and because both vehicles were filled up at the same gas station. The Chrysler had bad fuel in it.

William Wade

21 de sep. de 2015

The service attendants were all very nice.The auto took about one and ahalf hours.I was very pleased.

Crystal Henderson

20 de sep. de 2015

Ford escape as usual service was timely and excellent

disatisfied

20 de sep. de 2015

All was well until I would not allow myself to be bullied. I can't believe this dealership is so arrogant that because I would not swallow their pitch hook line and sinker They would rather loose a well qualified cash buyer than do as I requested. .. give me the best price possible. Beware of these types of sales tactics.

William Bohr

19 de sep. de 2015

Paul Hennessey was a great salesman very helpful I can't say as much about the service desk my daughter had a very bad experience getting her car repaired that someone smashed into,and he brought his car here for warranty work and had to wait entirely too long to get his car serviced here. but please with the help Paul Hennessey did with getting my 2014 Jeep ready I love it and will buy another one. I will definitely send any potential customers to Paul Hennessey

Thomas Christiansen

19 de sep. de 2015

i was very pleased with my salesperson, Mr. Harrar. He was very helpful and knowledgeable in helping with my choice. He wasn't at all pushy. "Bill" is the main reason i dealt with Kennedy.

Tryon Bonuli

16 de sep. de 2015

I've been using the mechanic Chris for years and I will continue to use him as long as he's there.

Lavonne Wallace

16 de sep. de 2015

Good Service. I have taken my car in for service the same thing( engine light) four times. I'am still having the same problems.

Alonzo Jackson

12 de sep. de 2015

I bought A 2016 explorer, it have just about everything except A sun roof and nav. but all and all I feel good with what I have. The sale rep Jason that worked with me was very helpful.

Candace Majors

11 de sep. de 2015

Very quick service which I greatly appreciate and would definitely use this dealer for repairs in the future.

Mark Geiger

10 de sep. de 2015

service was very professional!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Juan Mercado

10 de sep. de 2015

Ford member were freindly and generous and great building

Anne Lotz

10 de sep. de 2015

This store and service center is very customer focused. They do a good job and work is done when promised. Much better than Feasterville store.

Stanley Szczesniak

10 de sep. de 2015

I purchased a 2015 F150. The salesperson I worked with, Leroy Schwartz, was extremely accommodating and courteous. He was professional in his approach which made my truck buying experience seamless without any sense of aggravation. I drove away with a fine vehicle and plan on recommending John Kennedy Ford in Jenkintown to my friends and family.

Sandra Quinn

9 de sep. de 2015

2015 Ford F-150. Larry gillman the salesman was very helpful and accommodating

Kathleen King

9 de sep. de 2015

The entire staff was excellent. Joe, Chris and the entire crew in Quick Lane are the best!

John Covin

9 de sep. de 2015

I have been a long time customer of Fred Bean Ford, but lost the ability to trust their service staff. I met Brian Max and based upon my trust in his advice, tried John Kennedy for my next required service.I found the experience to be more than I could have expected as a 1st time customer. All of my concerns about my truck were addressed during the visit. Everyone was respectful and seemed to care about my truck as much as I do.I shall return in 5K miles for my next service.john

Chris Durham

8 de sep. de 2015

Fast service!Had to go out of town,gave us A rental no problem.Staff did and above their jobs!

Tegan Wendell

5 de sep. de 2015

We're very helpful. The services I needed were taken care of in a timely manner. Needed someone else contacted in regards to my vehicle, which was done.

Richard Mignona

5 de sep. de 2015

Very happy with my 2015 ford escape,service was great!

Michell Hodge

2 de sep. de 2015

The staff was very helpful and accommodating. This is especially helpful when making such an important decision.

Loretta Mcgehrin

2 de sep. de 2015

Came in for Oil Change and realized I forgot that I had a recall notice, stopped at the Service Desk and Chris got me scheduled for the next day and was completed in less than an hour.Chris knows me and is always helpful and courteous.

Rosa Woods

1 de sep. de 2015

The service was very responsive. However, my Bluetooth is still not working as it should. It is better, but not great like my previous 2013 Escape.

Dawid Falkowski

31 de ago. de 2015

Carol, the service adviser is absolutely amazing! She did a wonderful job explaining everything! She deserves a raise after answering all my questions.

Robert Wray

30 de ago. de 2015

Came in with one thought in mind and that was to leave with a new Escape without any hassle or sales pitches and I'm satisfied that it turned out that way. Salesmen (Len) and Manager (Marty) were very helpful and honest without pressure.

Lisa

30 de ago. de 2015

No wait, quick service. I'm always pleased when the don't find something wrong!

Karen Gibbons

29 de ago. de 2015

I purchased an edge and I am very happy with it. My salesman Ben was very helpful with getting my financing approved and explaining the edge's options from bumper to bumper.

Leonard Werner

27 de ago. de 2015

Everybody is great in the service dept. Service quick and efficient.

Philly

27 de ago. de 2015

I am glad that I was able to get an oil change and did not have to wait a long time to have it completed. I also like the fact that they wash the car when they do service.

tmgukcatfan

26 de ago. de 2015

I bring my aged (2004) Ford Escape to your dealership for servicing. I am always treated with respect. I VERY MUCH appreciated having my car "run through the wash" after my appointment. I call my car the "dogmobile" because I often take my three dogs on trips. The inside may be a mess, but I try to take good care of the engine. I never have enough time to wash it...so thanks!And I've been coming to your dealership so long one of the service guys called me by name!

Jeffrey Price

25 de ago. de 2015

As always, the service was fast and thorough, with a courteous staff. I just bought my 2nd car from Kennedy Ford and am very happy with the courteous and informative staff. I have never felt that I was being spoken down to or rushed out, the staff takes the time to answer any and all questions, whether you are buying a new/used car or getting repairs.

Maureen Goldsmith

25 de ago. de 2015

Efficient, friendly, exceptional. From making the appointment to picking up my car when it was finished it could not have been better.

John Holohan

24 de ago. de 2015

Your service department has always been my first choice for service and maintenance of my Fords.

David Cooper

24 de ago. de 2015

The customer service was outstanding,Chris in service is an outstandindind assist to your companyHe not only helped me with my car,he also helped me with my moms car,which was purchased at another Dealer.everone at your dealership was very courteous ,and friendly.from the owner,Chris ,and Jim Kennedy on downTo the gentlemen who pulled my car. Around .so it is easy to see why your dealership is so sucessfull.

Carol Lynn Duffy

21 de ago. de 2015

I have been going to Kennedy Ford since I bought my car 8 years ago. Never had a problem with service and I love my Edge!!!

Carl Anderson

21 de ago. de 2015

I have a 2012 Ford Explorer, it needed an oil change and it had a factory recall. The staff was knowledgeable and professional.

Jerry Goodson

21 de ago. de 2015

This location has been caring for my 1997 F-150 for about ten years now. I have always been very satisfied and this latest time was no exception. The staff changed my bill to reflect rebates and discounted that were available. Upon pickup, they'd taken care of a couple of issues that q I forgot to mention, so I know that they are thorough. Also, the new showroom and service Ares is beautiful and confortable.

Theresa Dominic

20 de ago. de 2015

I brought my car in for inspection and an oil/filter change. As always the staff is professional and courteous. I feel they take care of my car as if it were their own. I have been dealing with Hopkins/Kennedy for a long time through vehicle purchases, body shop work, and service work. Each encounter has always met my expectations.

Michael Pisko

19 de ago. de 2015

Great run dealership,friendly staff and management .Been buying from Kennedy family over 25 years

Kathleen Kinsey

18 de ago. de 2015

I've been to Kennedy/Jenkintown a few times, for Oil Change, Window Guards installed. Have not yet been disappointed! I dealt w/Kennedy 30+yrs ago w/my first car. This is my 3rd car, but 2nd Kennedy/Ford. I love the Customer Service and the car wash, every time! Thank you!

Andrew Paul

18 de ago. de 2015

I'm always very pleased at John Kennedy Ford in Jenkintown. Excellent service and a very efficient and friendly staff.

Jenkins

18 de ago. de 2015

We purchased a pre-owned certified 2014 Ford Escape. Len Appel was knowledgeable, helpful and so nice to work with through the entire experience.

Thomas Jones

17 de ago. de 2015

The staff was very helpful and the service was good.

Melanie Liller

17 de ago. de 2015

I had been going to a different dealership for service. I am getting close to the expiration date on my lease. While I like my Explorer I have been having issues with several problems with the repairs. I thought I would try a different dealership to see if the problem was the vehicle or the dealership. I can say that another Explorer is in the running for my next vehicle, but I will not be getting it from the last dealership.

Robert Reich

17 de ago. de 2015

No pressure, seem confident in the cars they offer, no hassle test drive, got the keys and tried the car out that we ended up buying.

Mr. Murray

17 de ago. de 2015

John Kennedy Ford of Jenkintown really came through with fixing my used Ram Truck as promised. They fixed my truck and provided me with a loaner vehicle at not charge. The staff was very helpful. Nice touch. Thank you.

Bettina Henry

17 de ago. de 2015

This was an unscheduled "Quick Lane" visit to check the tires on the passenger side, which had been losing air at a rate requiring a top-off every couple weeks (based on the car's alert). The technician was able to diagnose the problem and execute the repair. So far so good as the car is handling better too (in terms of suppression of road surface vibration, etc) after the service. It also appears they did a complimentary car wash so if that is true, thank you!!!! Kudos to the JFK staff!

Chyron Hosten

17 de ago. de 2015

I believe it was well done. I followed the recommendations by staff to ensure my vehicle performs well. I am pleased I can count on Ford service.

Chris Sarris

14 de ago. de 2015

John Kennedy-Jenkintown.Great staff, great mechanics. Chris Kolody, (service Advisor), always goes above and beyond to understand the issue and follows up to make sure everything possible is done to resolve the problem.Additionally, he is an exceptional communicator. Thanks for all your help.Chris Sarris

Gail Kemner-landesberg

14 de ago. de 2015

Steve Jenet,service manager is a 10! Brought my new 2015 Focus titanium in for a recall. Painless.Great customer service.

Anne Templeton

11 de ago. de 2015

Our state and emissions inspection was done very quickly. It was effortlesswaiting while sitting in the lounge, talking to another Service customer, who I happened to know. Thank you.

Reginald Halton

11 de ago. de 2015

The service was for a recall event and completed in a timely manner.

John Antaya

10 de ago. de 2015

as always, your service department ,staff is great!

David Hurst

9 de ago. de 2015

As always, when I bring my car in for service, I leave feeling completely satisfied.

Thomas Robinson

7 de ago. de 2015

Great service. Car was finished quickly and customer service was excellent.

Edward Pavelick

6 de ago. de 2015

I purchased a C Max and love it. My salesman Kevin did an excellent job, enjoyed buying a car from him. Thank you.

Angel Wilson

3 de ago. de 2015

Due to a few roadblocks with credit, time, and money the sales representative at John Kennedy Ford showed care and professionalism and I left with a 2011 Ford TAURUS. It wasn't my ideal choice,but the best choice to build up my credit worthiness. The vehicle is growing on me daily. Your sales representative helped me as best he could to stay within my budget with the monthly car payment. I will definitely send new business his way, as well as return to do business in the future.

Ann Hozack

3 de ago. de 2015

The AC in my 2007 Escape wasn't working. To figure out what was wrong, the technician tested a bunch of components starting Tuesday before figuring out the cause of the problem. The parts couldn't be delivered until Friday, so (yay!) I was allowed to drive a cute 2015 Escape while we waited. I brought the loaner back gassed up Friday afternoon and picked up the 2007. It was an expensive ($2300+) repair but it worked.

Brian Max

3 de ago. de 2015

Great experience from start to finish, pleasant staff and outstanding facility, will be back for future service for sure.

Local 332

3 de ago. de 2015

Quick and professional big selection friendly and accomidating

Sandra Coleman

3 de ago. de 2015

I purchased a 2015 Ford Explorer. Jason, the salesman I worked with, went above and beyond to find the car I needed at the price I needed. He kept in constant communication with me while he underwent this task. Service was wonderful and when all was said and done I could not have been happier. Thanks for a job well done, and for finding my EZ Pass and returning it to me.Sandy Vaughan

Anthony Clifford

1 de ago. de 2015

Chris Colody a Service Rep normally takes care of me at Hopkins/Kennedy and he and you staff are great! Your service dept. is one of the reasons that this is my fourth Ford purchased with you good folks.

Kristen Greiner

1 de ago. de 2015

I was waiting for my car an no one came to speak to me for 2 hours. I did not mind the wait but I wish someone had just let me know earlier what was going on with the car.

John Preite

31 de jul. de 2015

My experience buying and with service is always an excellent experience.I work for another dealership and bring my vehicle to Kennedy.That should say it all!

C. Dell

28 de jul. de 2015

Service was done relatively quickly and price was reasonable. Service rep helped me get a rebate. All staff courteous and friendly. Car was washed and ready to go. Good stuff!

John Scott

28 de jul. de 2015

sales staff were very persistent until an agreeable deal could be put together.

Dominic Galante

27 de jul. de 2015

Friendly, good customer service skills. Kept me informed and recommended new wipers.

Edward Logan

27 de jul. de 2015

Excellent salesman Ken Stuski!!! Great experience clean facility

T. Davis

24 de jul. de 2015

I am the proud owner of a 09 Kia Spectra. Mr Benjamin Haines helped me from the moment I walked in. Mr Haines made me feel important, even though I could only afford a used car. He took the time to walk me through the inventory on the lot, and online! Once I found something that was affordable he helped me to close the deal without making me feel pressured. It was my pleasure to do business with John Kennedy and Mr Haines. If me or any of my family and friends needs a car, I'm going/sending them here. Signed one HAPPY customer

Richard Crawford

24 de jul. de 2015

I leased a 2015 Ford F150 FX4 Lariat crewcab short bed pickup truck.The service from the sales staff was excellent.The sales associate Len Appel was extremely helpful and courteous.

Ryan Morehart

21 de jul. de 2015

I brought a 2014 ford focus and I love it this is my third focus and my second one I brought from jfk ford

Marko Klos

21 de jul. de 2015

Joe Kerwick was very courteous and professional. Everyone we ran into, was helpful and asked if we were being taken care of. We dropped off our car a day prior to our scheduled appointment time and received a call that they were looking at it - a day early! We brought our 2004 Crown Vic in for a lighting module recall notice we received, and there were some questions about the lighting module acting up. After answering a few of Joe's questions, the car was completed that same day. No hassles, no problems, no cost. How can you beat that. Will definitely bring our Fords to John Kennedy Ford of Jenkintown for our service needs.Thanks Ford and John Kennedy Ford of Jenkintown!

Kenneth Washington

20 de jul. de 2015

My experience was good..service was good...The issue was having to look up my Ford service card..

Jacqueline Lewis-sharkey

20 de jul. de 2015

sales representative(Claude) was very patient and knowledgeable,addressing all questions and concerns.

Nicole Foster

20 de jul. de 2015

I brought in the car for an Oil Change, but informed the service desk that I needed other service as well since I'm going out of town soon. Thanks to your staff, I was able to get the transmission looked over and found out why my car was jumping. It took them 3 to 4 hrs to resolve and address all my issues, but since then I have not experience any problems with the car. Thank you Batman for saving me once again.

Carlton Alston

20 de jul. de 2015

2015 FORD F250 SUPERDUTY......TURBO DIESEL.....GREAT TRUCK ,HELPFUL STAFF, GREAT FEATURES, COMFORTABLE

Rhonda Hill

18 de jul. de 2015

My 2013 Ford Explorer lost power and stop working all of a sudden. I called service for help. I was instructed to call Ford roadside assistance and the Service representatives took it from there. My vehicle was ready a day later.

Mark Jones

17 de jul. de 2015

I have purchased at least ten vehicle from John Kennedy Ford in Feasterville and have purchased one from their newest dealership on the Fairway in Jenkintown. The initial purchase is always a pleasure, and the service following is exceptional. I always get an appointment when needed, the work is done right the first time, and at a fair price using all genuine Ford parts. It is always a pleasure to speak to Nick Williams, both at car buying time and my occasional stops to check out the new Ford lineup. Next car purchase will be in 2016, and John Kennedy never disappoints. Well done.

Paul Winters

15 de jul. de 2015

I was well received and taken care of at a fast pace. Thank you

Mark Maxwell

15 de jul. de 2015

Very pleased!! Always very satisfied with service, the people who assist you and the work the mechanics do!

Shirlean Swedenburg

14 de jul. de 2015

I had several issues that I brought my vehicle in to have checked. I am still not able to use my Sync Services for directions. I am getting a message that my location can not be located. The service reps informed me that I do not have GPS in my vehicle. I am annoyed that the matter was not addressed.

Bruce Ditnes

14 de jul. de 2015

Unusual service appointment. Went perfectly. And, it took place in one day. Same-day service.

Barbara Farnsworth

13 de jul. de 2015

Somehow there was a mix up on the date for my car to be serviced. I thought I would have to come back another day but they kindly fit me in. I was very grateful for that. I will continue to bring my Fusion to Jenkintown John Kennedy. The staff is wonderful.

Melanie Vallerio

13 de jul. de 2015

After a disappointing sales appointment with one of your salesmen we purchase the edge at a different dealer, however after a totally bad experience in their repair men we came back to you. We are very pleased with your repair department!

Lisa Howe

12 de jul. de 2015

Our salesman is a real gentleman and guided us calmly and without the usual salesman-pitch. Ben Haines worked very hard on our behalf and made leasing a car, very easy. In fact, everyone we came in contact with, was great.

Elsa Stutman

10 de jul. de 2015

Unfortunately the alternator I needed is very expensive compared to years ago when I last needed one.The labor cost more than the estimate also. The service was great otherwise.

Roger Cullen

10 de jul. de 2015

Purchased a 2015 Ford Escape, service was excellent, and the staff extremely helpful

Michael Pisko

7 de jul. de 2015

Joe in service was very helpful ?i had issue with a tire.he took care of problem for me.

Joyce Hamilton

6 de jul. de 2015

Service and staff friendly and helpful.. manager Steve Jenet was very helpful.good coffee!

Martin Tuzman

6 de jul. de 2015

Your dealership is always great to deal with! Everybody is respectful and accommodating, and on the ball. Service staff is fast and efficient. Impressive! Plastic is used to cover seat, and mat on floor. They always offer to wash it after service. Fast and efficient! Truly a pleasure!

Thomas Odonnell

6 de jul. de 2015

The staff as always are very helpful and friendly and the service is what we expected. When we leave there we have the confidence the work was done and done right.

Kathleen Bailey

6 de jul. de 2015

I recently brought my Ford Edge (2011) in for state inspection and wheel alignment. Everyone was very friendly, the service was great and they quickly got me a ride to the Jenkintown train station. Keep up the great work!

Sheldon Finberg

3 de jul. de 2015

"batman" in service is very nice and courteous to me. I am a bit handicapped and he is very accommodating.

Beatrice Cooper

2 de jul. de 2015

Very pleased with the service. In and out in no time.

Tryon Bonuli

2 de jul. de 2015

I have been coming to Hopkins, and now Kennedy for longer than I can remember and I intend to keep coming.

Irene Rudnytzky

2 de jul. de 2015

I always bring my cars to Kennedy Ford for service. I know that the work will be done well (although a bit pricey since Hopkins Ford became Kennedy Ford). I depend on good working condition of the cars. I also enjoy hot chocolate while I am waiting for the car to be serviced.

Carnegie Askins

1 de jul. de 2015

Mr. Chris Kolody the Service Advisor was excellence and explained the necessary repairs required for my car.

Janice Cooper

1 de jul. de 2015

We purchased our ford escape several years ago an always take our car to the Ford Service department where we are greeted immediately with assistance an then meet service center staff who are knowledgeable, pleasant an always willing to take time to answer questions an explain work. All work done in timely manner.

Karen Harris

30 de jun. de 2015

John Kennedy provided a quick assessment of my tire situation and excellent recommendations to remedy the situation. The wait was in a comfortable atmospher and the staff was polite and professional. Very satisfied.

Suzette Hall

30 de jun. de 2015

The staff was very friendly. I was barely there 10 minutes, before my car was checked in. My rental car was washed and ready for me to get on the road. Everything was taken care within 30 minutes. The mechanic stayed late, just so I could get it back the next day. I am extremely happy with the service. will definitely use them again,

Caterina Martin

29 de jun. de 2015

This is our 5th car we purchased from John Kennedy ford in Jenkintown. I wouldn't go anywhere but here. They didn't have the exact Escape I was looking for, our salesman, Johnny O, got right on the phone and found the one I wanted and had it at dealerships in 30 minutes. The entire staff is professional and courteous. Great experience dealing with them.

Eugena Callwood

29 de jun. de 2015

The experience was good because I left with a car. However I did feel a little rushed. I hoped that I could have 2 days to get everything together in my head and I said as much to my rep the day before my appointment. I didn't have that time to process which after I reviewed everything later I paid more for an older SUV than I did for my just released car lease. Somehow that doesn't seem right. But I enjoy the ride of the 2010 Mercury Mariner. I can say for me it rode better than the 2 Escapes I test drove which is what I was interested in before the visit. Also the Mariner is loaded, great features! I guess that's what I'm paying for, oh & the warranty....which I didn't know would add more on to the car note. Nothing's free right!

Dennis Meakim

29 de jun. de 2015

Pulled in first thing in the morning. Went to my gym. Car was ready when I was finished. What more can you ask or expect.

Peggy

27 de jun. de 2015

Excellent assistance in choosing new tires & scheduling our service appointment.Highly recommended!

James Hayes

27 de jun. de 2015

As a member of Navy Federal Credit Union and the agreement they have with John Kennedy of Jenkintown, I couldn't be happier. John O. my salesman was very helpful and caring. He even called a few days after we took the car home to see how we liked it and if we had any questions. We are very happy with our new Edge. It's the first car that we ever ordered from the ground up and it was well worth the 8 weeks waiting period.

Ikiesha Mapp

27 de jun. de 2015

I can say I will be back they told me what was wrong with my car and they fixed it and they have me a call when my cat was ready

Kevin Roesler

26 de jun. de 2015

Had my car buffed looks much better. Don't understand why I have to enter at least 50 characters in this box to submit a review

Valued Customer Mediatheque Publisher Services

26 de jun. de 2015

As always, Chris Kolody was efficient and friendly.

Anthony Scarpello

26 de jun. de 2015

I was in a position where I had to find a car. I recently retired andwas very nervous at the thought of having a car payment. John Orzechowskideserves "Car Saleman of the Year". We talked prior to even looking at cars.Then I found a car I loved on the lot...a 2015 Focus! John provided manyoptions to me all falling within the limits I am comfortable with. He listens and does not pressure you at all. I left with the car thatnight and slept like a baby. The car is so sharp that I actually askedmy husband if it is maybe too sharp for an old lady to be driving.He responded "You're not an old lady". My husband allways says theright thing at the right time. Thank you to John Orzechowski andJohn Kennedy Ford of Jenkintown!

Margaret James

26 de jun. de 2015

I purchased a 2015 Ford Edge, SEL. I went there with the intention of just looking at cars. I met Leroy Schwartz and he was so patient and understanding concerning my needs. He pointed out several options for my budget. I actually told him my cut off point and when the deal was done, I upgraded and still stayed within my budget, he made it happen. I love, love my car and will definitely go back there .

Thaddeus Koc

26 de jun. de 2015

2015 ford explorer. everyone was great, but you need to fix your operator, put on hold and the phone rang so long it went to voice mail at 3 in the afternoon?

Christina Maltese

26 de jun. de 2015

Purchased my third Ford with Larry Gilman! He knows what I want and gets it right from the beginning! I have already referred family and friends. Larry is professional, knowledgeable and a class act.

Janene Smith

24 de jun. de 2015

My phone experience was not as good as when I actually got there and Joe was very helpful and even walked out to my car with the service manager to show them my concern.Joe arranged for a rental car and I was on my way in no time.He later called me and told the car was ready but they needed to order a part which is on back order and will notify me when it comes in. I was surprised none asked if I wanted an oil change which I will get when the part comes in. Oh and that night when I got home there was a 10.00 off coupon for inspection/emissions that I missed out on. Janene Smith

Chris

24 de jun. de 2015

I was in for service, my service adviser was helpful, knowledgeable and courteous. My tire problem was fixed and done with minimal expense.

Valerie Walton

24 de jun. de 2015

As always, I receive exceptional customer service. Chris, the Service Manager on duty Saturday, is always responsive, knowledgeable of service performed on my vehicle, provide recommendations to maintain my vehicle. I rate the entire Service Department a 10.

Peter Wilson

22 de jun. de 2015

Service did a very good job. Accommodating of my schedule. Open and honest with vehicle issues and advances.

Marion Jefferson

22 de jun. de 2015

I appreciate the courtesy given each and every time I come in for service. All questions are answered in a way I can understand. I never feel I'm being taken advantage of.

Kathy May

22 de jun. de 2015

Basic oil change and 37,000 mile check up. Quick and convenient. Thanks for the free car wash too!

Eric Pro

22 de jun. de 2015

Staff were knowledgeable, Held to completion time of all services required. 2012 Ford Expedition with 33, 737 miles.

Juliette Williams-holmes

21 de jun. de 2015

Okay,did not mention current recall' or repairr8. Need to return. for. Repair.

Amy Johnson

20 de jun. de 2015

Ford Escape. The service was great and it was done in the amount of time he said it would be.

Tarrilyn Williams

19 de jun. de 2015

2014 FORD ESCAPE SERVICED. CAROL WAS MORE THAN THOUGHTFUL !!! SHE SCHEDULED MY INSPECTION APPOINTMENT ON 6/24/15. DUE TO MY MEDICAL HANDICAP, SHE ADVISED ME OF LESS WAIT TIME IF I ARRIVED AROUND 10AM. ALSO,SHE REASSURED ME THAT THE CARGO COVER THAT WAS PROMISED TO BE INSTALLED WHEN ESCAPE WAS PURCHASED BY GM WULD BE HONORED. I AM HONORED AND GREATLY APPRECIATE EXCELLENT SERVICE !!! :-)

Gary Gloeckler

19 de jun. de 2015

Everyone at Kennedy Ford takes the time to ensure that I'm completely satisfied. I'll definitely be returning soon to have any other service issues with my car taken care of.

Elizabeth Davis

19 de jun. de 2015

Very efficient and I appreciate the loaner car while the car was being serviced for recalls.

Robert Swanson

19 de jun. de 2015

My repair took a little longer than expected and Benjamin was kind enough to provide us with a rental car at no charge!!

Arlene Goldberg

19 de jun. de 2015

Courteous, explained everything clearly, had an added service of the shuttle to and from my home which made everything quite convenient. Thank you.

Walter Vertreace

19 de jun. de 2015

I had a problem with the rear suspension on my 14-year-old Lincoln. Although I take it to a local shop for simple things, when I need real professional help with the car, I take it to Kennedy. You did a great job in a timely manner, and within my budget. Thanks!

Glenn Doggett

19 de jun. de 2015

When I purchased my Ford Focus their was no pressure at all. The dealership had a car brought in from another location for me to test drive. The whole process went very smoothly from the initial test drive to pick up of the new car.

Darlene Wesley

19 de jun. de 2015

I was satisfied with the quality of service. Customer service was excellent. I am please with my new purchase.

Shawneace Parsons

19 de jun. de 2015

I love being able to schedule my appointment and know that I won't sit around waiting for my car to be worked on.

Angelina Demtshuk

19 de jun. de 2015

The employees are very pleasant I was not at all intimidated by anyone . Nice atmosphere to wait in. Overall very good experience and they washed my car which was a very pleasant surprise..

Edward Schwartz

19 de jun. de 2015

My salesperson was knowledgeable and easy to work with. No pressure. I felt I was treated fairly and both the sale and the use of he car has been a great experience

Patricia Brigidi

19 de jun. de 2015

Great service as always! Chris at Service is extremely professional. We've been clients for a long time. Keep up the great work!

Alexandru Boesteanu

19 de jun. de 2015

Service met expectations. It included annual inspection and oil change. I recommend including vacuuming as a courtesy service.

Mary Szczepanski

19 de jun. de 2015

I have an old (1999 Tracer) and have had several minor issues in past months. My latest problem was that my brake lights would not go off. Each time I spoke to Joe Kerwick he had me bring my Tracer in and the problem was handled quickly. I am extremely pleased with the service I have received from Joe and Kennedy Ford.

John Burke

17 de jun. de 2015

Johnny O was very insightful and professinal in handling our sale. We are very pleased with the vehicle.

Michael Green

17 de jun. de 2015

Paul Hennessey was the sales person that I dealt with. He was terrific in explaining different features and options on the cars and with leasing versus buying, etc. I would come back simply because of him and I appreciated the time and care he took with me and my family in choosing the right vehicle for me.

Richard James

16 de jun. de 2015

Took my 2014 Explorer in for a 6 month checkup and was told that it would take about 1 hour and that's exactly what it took. I was very happy with the staff and the service that was performed. I will definitely be taking my car back there for whatever it needs.

William Wilson

15 de jun. de 2015

Very impressed with how my vehicle was taken care of - kudos to all

Michael Fryz

15 de jun. de 2015

Great car buying experience. Easy, pleasant and satisfying.

Charles Harmon

15 de jun. de 2015

2011 Ford Escape. Service was excellent, thanks to Chris, was extremely helpful.

Carolyn Jones

15 de jun. de 2015

Pleasant. My car ran well after the air conditioning was fixed. .

Thomas Robinson

15 de jun. de 2015

Excellent service wait time was mot long repairs dene perfect

Christina Sullivan

15 de jun. de 2015

Carol was incredibly helpful. I needed to have my vehicle inspected, and I had forgotten my registration and insurance card on that busy morning. She allowed me to e-mail both items to her, so that my inspection went off without a hitch. My vehicle was then thoroughly serviced and even brought through the car wash, as an added bonus. I have already recommended John Kennedy Ford to my father in law, who now has his Ford serviced there. I am very pleased with the service.

Brian Max

15 de jun. de 2015

Very professional and courteous staff. A pleasure to do business with.

Troy Miller

15 de jun. de 2015

The staff was both pleasant and knowledgeable. They were effective at assessing my needs and recommending vehicles that were suitable. It's a very professional environment.

Benjamin Cruz

15 de jun. de 2015

Was a great Experience Def Come Back dealership was real clean

Eugene Hendrzak

15 de jun. de 2015

1st-- I screwed up and arrived at the dealership a day earlier than my appointment. The service rep. did every thing possible to adjust and did the service required that day. I left very happy but a humbled person. Special thanks for taking good care of this old guy. This is why I keep coming back.Gene Hendrzak

John Bates

15 de jun. de 2015

As usual, Mr. Christopher Kolody "hooked me up!" Outstanding, hardworking, young man!I appreciate the service at Kennedy and will continue to rely on you!Thank you!

Stephan Logan

15 de jun. de 2015

This went very well, which is why I continue to visit for the best parts/ Service I can find for my Vehicle.

Mary Mccallister

15 de jun. de 2015

Chris Kolody from the service department is very pleasant and attentive and that is why I return there for standard service. The shuttle is very convenient.

Ruth Marino

15 de jun. de 2015

I could not have been more pleased, and was hoping I would receive a survey so I could tell you, instead of writing a letter independently. Benjamin Cruz was extremely accommodating, efficient, and nice. My car received its 20,000 service. Coincidentally, I got a nail in a tire the previous day. I kept driving as I was in heavy traffic, so I completely ruined the tire and needed a new one. Kennedy Ford replaced the tire, even though I had not informed them ahead of time that there was extra work from when I called for service. During the inspection, the staff noticed that my hatch strut in the back was weak, and they replaced it under the warranty. Benjamin Cruz called about this before they replaced it. I was not expecting this to be free, although he mentioned that it was possible the replacement could be included in the warranty. Kennedy even washed my car! What a pleasant surprise. These little details, such as washing my car, are a very nice touch and mean a lot in terms of customer satisfaction.

Gloria Hudson

13 de jun. de 2015

My experience was fantabulous, the service awesome.

Renee Alexander-simmons

12 de jun. de 2015

My first impression of the quality of service I would receive, & confidence I would have with the dealership was demonstrated to initially by John O. (salesman). He was respectful, welcoming, accomodating & professional. I told him what I was looking for in a newer vehicle, he provided me with vasious choices, but gave me specifically whaty I asked for NOT what he thought I would like (that matters to me). I can't say enough great things about the service, of which I had experience with my 2010 Escape. I receieved exceptionally great service from Mike Kolody & Chris in the service department. Whenever I had to bring my vehicle in for serivce, they communicated, in the most efficient manner possible. Quality customer service is "paramount" & the gentelman that I've mentioned made a lasting impression. I would be remissed if I didn't mention the polite ladies who answer the phones & the cashiers. You never get a second chance to make a first impression. They are awesome & kindness is NOT a hardship. The bar has been set high. These front line personnel effortlessly present & demonstrate Ford Motor Company's motto, "The quality goes in before the name goes on".

Yolanda Edwin

11 de jun. de 2015

The staff were extremely kind. Service was excellent. Pleased beyond measure .

Jeffrey Frazier, M.B.A.

9 de jun. de 2015

I had excellent service from everyone I met at the dealership, and especially from my salesperson, LeRoy Schwartz.

Kenneth Milano

9 de jun. de 2015

The whole car shopping experience went very well. The sales people were very courteous and knowledgeable. We really feel as if we made a good choice with our 2015 Explorer and the dealership we purchased it from.

Lee Radick

8 de jun. de 2015

Paul Hennessey at Truck Sales was extremely knowledgeable and helpful in finding me the type of Truck I wanted with ALL the accessories I needed. I would say he went above and beyond what another salesman would do!!! Great Experience.

Christopher Gaffney

1 de jun. de 2015

I think I made an impulse buy.The fact is I'm sorry I didn't test drive more cars.Thinking about a trade in.

Waldemar Sanchez

28 de may. de 2015

They do not care about the costumer service they play whit the costumer money

wysguy

15 de may. de 2015

Brought my Escape in for routine service and a problem with the A/C. Service Staff was friendly and prompt (no unreasonable wait time making the appointment, dropping off, or picking up)Performed all requested service (and a couple other minor tweaks here and there - yes, I noticed) but they even had it all washed and ready to roll by the time I requested it to be done (and it was a little more involved than they originally estimated). A+ service, guys! Thank you! Service like that brings me back for everything.

Robert Swanson

15 de may. de 2015

2013 Explorer SPORT !!! I was going so fast on the expressway, that an A pillar exterior molding blew off. Drive into Kennedy unannounced to find out it was covered under warranty, part was in stock and installed, ALL within 15 minutes !!!

Karen Guy

12 de may. de 2015

Service was good all people who helped me were courteous and informative, this goes to the young man who greeted me and directed me to service writer to receptionist who took my money.

Kimberlee Healy

12 de may. de 2015

We had a fantastic experience at JKF. We had visited other car dealerships to test drive other vehicles before arriving at JKF. there is no doubt the only reason we bought at JKF or a Ford was Kevin, our sales man. He quickly found out our needs/wants and by the time we returned from our test drives he had compiled all the options for our purchase. No wasted time, he knew his product, surprising knew our needs and made it happen. Kevin Stuski is an asset. I will buy another car from Kevin.

Deacon Tyrone T Dancy

11 de may. de 2015

THE RECEPTION, SERVICE AND PURPOSE FOR VISIT WAS HONESTLY ADDRESSED AND I WAS SATISFIED, THANK YOU

Aileen Fleishman

8 de may. de 2015

service was excellent; staff was courteous and professional

Vera Salters

6 de may. de 2015

The staff is always very courteous when I get my car serviced. I am very satisfied with the customer services I receive.

Fannie Russell

6 de may. de 2015

I traded the Focus for an Escape the same service visit 5/4/201 for a AWD for winter. driving.

Valerie Walton

6 de may. de 2015

The Service Manager Chris was responsive to my calls (less than 24 hours) every time. Upon my arrival, he made arrangements to have a vehicle available for my use so that I was not inconvenienced. Chris telephoned me with updates on the service and when my vehicle would be ready for pick.Charles (Charlie) also provided equivalent service. Charlie took time rom his busy schedule to program my cellular phone to the car system. He went the extra mile to show me what the problem was and how to resolve it on my own.The service team go beyond the call of duty whenever I visit whether the quick lane or overnight service. This is a great team and they should be recognized for the high level and quality service they provide consistently. In addition, I continue to maintain a good rapport with John O and Leroy, members of the sales team. I purchased my vehicle in 2010 and these gentlemen go out of their way to make sure I'm taken care of when ever they see me at the dealership.

Elaine Genna

5 de may. de 2015

Chris & Steve are wonderful,we were treated extremely wonderful. We made a appointment, went there, was taken in, car washed, I can not tell you how happy I am w/service. I will always bring my vehicle back for anything it needs.Please Thank Chris & Steve, they are GREAT.Thanks,Elaine Genna

Robin Hill

5 de may. de 2015

I purchased my vehicle a ford fusion and not long after a purchased it I had a problem with it. I returned my car to have the repairs done. It was completed and the whole time I had my car in the shop Ford gave me a loaner. The repairs were done in a timely fashion and I haven't had any more problems so far.

Judith Strembicki

5 de may. de 2015

Everyone in service was very nice. They answered my questions and explained what was wrong with my car. It was fixed in one day.

Phyllis Jones

5 de may. de 2015

I have purchased Ford vehicles for over forty years. I was very pleased with the service I received at this location. I was given an estimate and explanation of the repairs needed and the work performed was a little below the quoted cost. The staff was courteous and patient. I would recommend Kennedy Ford.

Gregory Williams

5 de may. de 2015

Thought my warranty covered the problem, disappointed it didn't. It covered the same problem in 2012, but not this time, hopefully this same issue doesn't arise a couple of yrs from now.

Valued Customer Penn Turf Company Management

5 de may. de 2015

Leased a 2015 Escape, all went well,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Paul Dimaria

5 de may. de 2015

Great service and advice from Batman. Will always come back for mechanical work.

Elsie Williams

5 de may. de 2015

Staff was helpful, still had questions, but keys were with the cashier.

Jerome Fine

5 de may. de 2015

THE ENTIRE STAFF AS WELL AS JOHN "O" AND THE GENERAL MANAGER - CHRIS, WERE EXCEPTIONALLY HELPFUL; VERY PLEASUREFUL TO WORK WITH; DOLLAR AMIABLE; AND VERY RESPONSIVE TO MY COMPLETE NEEDS-EVEN AFTER HOURS.

Music Gem

29 de ene. de 2015

Everyone there is nice and professional. They help you get what you need and concern about the overall health of your vehicle. Customer service is excellent from when you drive out to the waiting area to when you go to pay. The buying process is some what long especially when they put you in car that you already told them what your budget was. But, I did walk away happy and excited with my process. The repairs are good never had to return after getting a repair. The facilitiy is clean and comfortable to be in. Always will make this dealership my 1st choice all around.

Anderson Nash

12 de ene. de 2015

I have known John in the service department for years when he was at another dealer and when I came here and saw him I was very pleased because he was always a pleasant person to deal with.

Matt R

5 de dic. de 2014

After dealing with this agency for 23 years I am beginning to wonder what is happening. Our 2010 fusion with 33,000 miles on it was in for state inspection. I was told that it needed a rear shock and I left with a bill for $600. I had my 2013 fusion in for service and state inspection. The car had 7,000 miles on it and is a garage queen. Was told I should have a 4 wheel alignment. No way. So I traded the 2010 for a Chevrolet at the dealer next door. Friends of mine told me they are experiencing the same thing.

Ryanweise

2 de dic. de 2014

What an amazing group of people to work with at the dealership. They were willing to help and expidite the process of buying a truck and car within one week for me and my husband. We will always go back to purchase vehicles in the future from that dealership. What a great experience! Great job to the management team and their employees

ron

20 de may. de 2014

was told i needed complete brake job totaling 225.00. went to another dealer and only needed pads 99.00. that was 2 months ago. needed oil change for other car, raced home from work picked up car and drove to the quicklane, was there at 6:20, and told no technicians were there and that you need to be there by 6:00 to get service, yet they dont say that on website, it says 7 to 7. So I am done with them, have used them quite a bit over the years and it seems its getting worse!

Lisa

4 de mar. de 2014

This dealer allowed my 75 yo father to partially finance a $26,000.00 vehicle when he lives on social security and in my house. My father took out half of his remaining savings as a down payment and took out a 5 year loan. If I wasn't so angry, I would call the GM personally.

Mark

15 de feb. de 2014

I purchased a 2013 F-250 Super Duty with less than 1,000 miles and two weeks later the paint inside the door started pealing. They did not do anything about the paint. Then another week later the air vents broke. They said two days for the parts to come in and it has been over 30 days and no phone call yet!!!! Unacceptable service! Do not deal with these guys.

jasmine b.

15 de ene. de 2014

Let me start by saying that most car sales men are very dishonest, and make the process very uncomfortable.I was looking for a reliable yet inexpensive vehicle.Mr.Troupe was very helpful and patient.He walked me through the entire process, from insurance, registration, etc.I would highly recommend him.

Jeff Walden

1 de ago. de 2013

I bought a used vehicle and dealt with salesman Joe Kerwick. I'm very busy in the summer months and have very little time to shop. I found this car online and without having the time to go see it I needed someone at the dealer to help with as many details as possible. Building trust is a big thing for me and Joe understood that. We communicated mostly through text and he was quick responding and answered everything I needed to know along with showing pics of the areas I requested as well as the worn parts of the vehicle. Joe also welcomed an inspector to go over the car as well. I also requested for things to go fast and smooth with the finance office. For some reasons so many things seem to change in that room. Drives me crazy and I get very defensive. Needless to say Joe saw to it that I was in and out of there with no tricks or changes to our agreed and final out the door price. I would say if this guy is nearby and you are are car shopping ask for Joe Kerwick. I don't know much about the dealership but if its anything like him this is a good place to buy. I hope this information was helpful and I wish you good luck in your search. : )

vlad2277

11 de mar. de 2013

My advise to everyone visiting this dealership to shop for a car: deal with Leroy Schwartz! This guy will get you there, guaranteed! I was shopping for a 2011 Infiniti G class they had (someone traded Infiniti in for a new Ford). I had a very high expectations and was trying to get *un-freaking-realistic* price for it. Guess what: I spent there 2 hours and get the price I want for that car. Another hour later I drove away on my 2011 Infiniti. As I said: Leroy will get you the right car for the right price. I really appreciate he was flexible and heard me. I would definitely do the business with Leroy and this dealership again.

Leslychris

1 de mar. de 2013

Had a very good experience everyone was very friendly & helpful. Len was a pleasure to work with. I will refere friends & family to go to your dealership.

Mattdr

28 de feb. de 2013

Len is a professional. He has a very relaxed style and it is a pleasure to work with him. Great experience and this is the reason that we continue to purchase cars from this dealership. Also the service department is fantastic. Len and Chris is to be commended on their world class customer service

port16

21 de feb. de 2013

John O is the ultimate professional. There are no high pressure sales tactics used by John.He went above and beyond to make this sale happen.I recommend John Kennedy Ford-Jenkintown . Especially John O.

mpasley25

21 de feb. de 2013

My experience at John Kennedy ford, was easy, fun, and exciting. I was welcomed by warms smiles, firm hand shakes, and honesty. I didn't feel rushed or pressured into to anything. I came in with nothing and left with a 2013 Ford Escape. Thank you Jesus. The staff was very professional and easy going. I was in and out in a timely fashion. My overall opinion is this place was GREAT, and i will definitely recommend my friends and family. Thanks BEN & BOB!!!

billand

17 de feb. de 2013

Overall great buying experience with Mr. Schwatz. The dealership was very professional in handling the purchase and met all of our requests in a friendly manner.

Jlleitner

10 de feb. de 2013

We were extremely pleased with the way everyone was friendly and did not push the sale. Leroy was helpful yet allowed us time to decide.

Lindendeli

1 de feb. de 2013

They were great with everything. They found the vehicle I was looking for in a timely manner. Everything was good with the trade in of my car. The instruction of my new truck were excellent with how to use everything. Everyone was very helpful and friendly.

mimicaruso

31 de ene. de 2013

Very helpful and good prices. Your staff worked with my auto needs. They were consistent and considerate. Got answers to my questions and found the car I desired

acapp12

30 de ene. de 2013

Twelve months ago today, on my way with my creampuff trade-in to pick up my new car from Hopkins Ford, I was stopped at a light when another vehicle clipped the left wheelwell of my SUV. I called the dealer advising that I would be a little late while filling out the police report. I was pleasantly surprised when Hopkins went through with the deal - despite the damage - at a slightly reduced trade-in price. Hats off to Hopkins Ford for their integrity and Customer Service!

mahoney2118

19 de ene. de 2013

"Kennedy Ford" was an awesome car buying experience! Everyone from Kurt Kennedy to John O. was friendly and helpful. We left confident that we got a great price and a terrific car. When we drove away from the dealership in Jenkintown, we felt that we were very well taken care of and confident that the people there would take care of any of our future needs! We will be sure to recommend this dealership AND the Ford Escape to our family and friends! Thank you, Denise Mahoney

echarting

17 de ene. de 2013

Joe Kerwick was extremely knowledgeable and helpful, We appreciated all the time he spent with us when we were picking out the car. We could not have had a better salesman, and we will certainly recommend him.

mokibud

13 de ene. de 2013

It was a great time buying the vehicle, with some good laughs in between. The vehicle is great, and looking forward to sending the envious people to you.

Mary Ann Hoyt

10 de ene. de 2013

Everyone I had contact with at the dealership was very friendly and informative on anything that I asked. I had bought several cars in the past from the previous owner and their service was terrible and not everyone was very friendly. Some were but not all. We have owned Ford cars for many years but left after the service we received under Hopkins. It certainly was a pleasure dealing with Benjamin and he was so helpful. I just love my new Escape. It's a winner.

Vglass1023

7 de ene. de 2013

Salesman found the certified preowned car we wanted at the price we were willing to pay. Very happy with the car and sales customer service.

tomc103

7 de ene. de 2013

Leroy Schwartz is very professional. It was the best buying experience I've ever had. He understood exactly what I wanted and found the perfect car for us. I look forward to doing business with him again and would recommend Hopkins Ford to everyone.

RobG17

2 de ene. de 2013

Claude was very helpful in getting me the best deal, and very helpful in terms of what would be the best options for me. I would recommend Claude to any potential auto buyer that comes to Kennedy Ford Dealership!

flinrg

29 de dic. de 2012

I found purchasing the F150 to be an enjoyable experience. There was no high pressure sales pitch, and a lot of the planning was done over the phone and internet which was convienent as well. So far I would have to say that this has been the best car buying experience I have ever had.

Stv

26 de dic. de 2012

I've bought several vehicles from the Kennedy stores over the years. I've been extremely pleased with their sales and service teams. I always know for sure I am getting the best possible deal I can get. I'm heading to the new Jenkintown store ( Formally Hopkins Ford) at year end to grab a new SUV. Year end deals are always the best.

Hop7926

23 de dic. de 2012

I was'nt interest in purchasing a vehicle at the time of the my visit. I knew why I stop but Mr. Kuzer didn't, and he didn't give me a reason to walk away which I was looking for. Because Mr. Kuzer wasn't too intrusive into the lame excuse I gave him for being there, his response made me take my visit more seriously. I Knew I was spending to much money on car repairs and needed to change the direction, Mr. Kuzer didn't know this until I felt comfortable. And that why I rated him as I have.

elsbeth wrigley

20 de dic. de 2012

Everyone I worked with was very pleasant and friendly even though I probably made it a kind of drawn out process before finally agreeing to the price. The car is in excellent condition overall and was very clean when I took possession of it. The Certified Pre-Owned designation is certainly a plus with it's extra warranty coverage, as are such extras as a free tank of gas, and 3 months of Sirius Satellite radio. And who can resist a color like "Bordeaux Reserve"?

Jeff Stone

13 de dic. de 2012

Inquired about pricing online. Promptly received return email and followup call. Explained what I wanted and received no-hassle pricing. Went to Hopkins to fill out paperwork to order car which was fast and easy. Returned when car was delivered to finalize paperwork. Again, fast and easy.

jd61872

4 de dic. de 2012

Len Appel always does a great job explaining pricing, options, and the new additions on newer model vehicles. He is always honest. It has been our pleasure to work with him each time we get a new leased vehicle. He is the best.

whatever

3 de dic. de 2012

Leroy does not care about wasting people's time, Hopkinshas gone way downhill

pjt1995

1 de dic. de 2012

Not pushy and was very clear with details on car and pricing incentives. Made 2 trips to look at cars and purchased a 13 Taurus on second trip.

Mike McLaughlin

28 de nov. de 2012

I traded in my 2007 Ford Mustang on a 2010 Mustang GT convertible that was on the showroom floor in August 2011. I have been buying Fords since 1995. This was my first vehicle purchase at Hopkins. I am very pleased with the car and the dealer too. I would proudly recommend this dealership to anyone.

bryanevans1616

26 de nov. de 2012

I would highly recommend this dealership. The inventory of pre-owned certified Ford vehicles was large, and the customer service was exceptional. Bill helped me purchase a quality SUV at an affordable price. He even helped me configure the Sync and outdoor key lock. In addition, I returned later on because I left my EZ Pass transponder in my old car - Bill helped me out. It was a pleasure to work with Bill and his team.

hessing1003

16 de nov. de 2012

I have been dealing with hopkins for yearsw. I knew that I would be treated very fairly abed get the best deal there and also get the car I wanted. I also know i wilol get the best service on my car.Everyone rthere are very friendly abd very helpful.

valerie pendley

24 de oct. de 2012

Len is friendly and engaging,and we never felt pressured. He listened well and got the car we wanted thru a dealer trade in very timely manner. He has offered to support us learn all about the car and and we would deal with him again in future.A very pleasent experience.

Frank Nocito

21 de oct. de 2012

I meet Claude wnen he came up to me while looking at cars on dealer lot and ask if he could help me with anything,my response was I realy only came in to see if this dealer could get me a better price on this velicle.Claude did not know I already visited 4 other ford dealers and wasn't satisfied with.claude looked over papers and talked to his boss and came back with a price that I could afford with all options I ask for.I am very happy that I got a chance to meet a person / salesman that realy threated me with respect and understoodthat I realy didn't want to spent all day there or even try to be talked into something I realy didn't want.I am very satisfied and will tell eveybody about Claude if thier looking for a new ride.And to end I will be using Claude Troupe and Hopkins Fords services again. Thankyou,FrankNocito

dance1758

20 de oct. de 2012

I had a great experience with the employees, they did a very thorough job of making sure I was buying the best car and the best price

EBtech

17 de oct. de 2012

I have dealt with Hopkins for several years. They are convenient to our business, provide courteous service, and have alway given me a sense of value for the agreed upon price.

bakelly2k4

12 de oct. de 2012

I'd just like to say thank you again. Mr Schwartz was just the best sales man ever. He made ny car buying experience easy, easy, easy. Also when ever I come to Hopkins I always get the best service. You get high recommendation's from me.B A Kelly

Henriks

9 de oct. de 2012

I liked doing business with Leroy. I can tell he believes in Ford and its products. He responded to all my questions. No hard sell or slick tactics. First class guy.

Mshollan

29 de sep. de 2012

Very positive buying experience. Ben was very patient and worked hard to find the exact car I was looking for. Would highly recommend everyone buy a car from Hopkins Ford.

l-cooper

26 de sep. de 2012

I worked with Sales person Len and he was great. He answered all my questions or found out the answer for me. He was a pleasant sales person and did not force me to purchase. I enjoyed my car buying experience with him at this dealership.

ericafrye

25 de sep. de 2012

I have purchased vehicles from Hopkins Ford for years, and I have always felt that the dealership treats customers very well. I always receive a fair price, great service, and wide selection. I live in New Jersey and still travel into PA to purchase vehicles from Hopkins.

jojornc

20 de sep. de 2012

I was very impressed with the Customer service by Leroy swartz. I have been shopping around and have walked out of 2 other dealerships because of the employees. Leyroy went above and beyond and made my experience very positive. I work with the public everyday and it was wonderful being on the other end and someone taking care of me for a change. I would recomend this dealership to anyone who will listen. Keep up the good work and I love my new Explored. I couldn't be happier. Thanks LeyroY!!Joanne Blaker

jakester419

5 de sep. de 2012

Bill was wonderful and he was very knowledgeable about the Ford Fusion! He's a great salesman. Would do business with Hopkins Ford again. It was a great experience dealing with him and Hopkins Ford.

royce.barnes.50

28 de ago. de 2012

I gave this rating because Claude was very attentive and seem to care bout my needs and wants in a new vehicle and not trying to pressure or sell me into anything I may not have wanted. I felt like I was talking to a friend and not a sales man.

magicflute

19 de ago. de 2012

The act of buying a car from a dealer does not top my list of fun things to do. The stereotypical dealership is a picture of wringing the most money out of you, while giving the impression of being in business solely for the betterment of mankind. Hopkins Ford is NOT your typical dealership. They work with you without the high pressure tactics usually associated with car dealers, and will not close the deal until they are sure that you fully understand every detail of the transaction and are fully satisfied with the bottom line. In other words, they do not bury you in a ton of figures and jargon that leaves the average customer in a daze. I give the highest marks to Len Appel, the salesman who sold me my car. He is friendly, answers all questions without talking down to you, will spend all day with you if necessary, and will do his best to make sure that your final decision is the right one. He has the patience of a saint. I know that, in this day and age, it is hard to believe that there exists a dealership that places ethics and customer satisfaction above profit, but miracles, sometimes, do happen.

tonykappgu

14 de ago. de 2012

John "O" is the best--bought my last 6 cars from him and as always gives me the best service and price. The service is great and the people are very caring for the customertony kapp

Woman1

3 de ago. de 2012

This was my first time buying (leasing) a car so I was nervous. I was first interested in an older model car. Jason didn't give me the "hard sell" which was good. He listened to what I wanted. I don't feel like I was taken advantage of - I am so sure women are hesistant to go to car dealerships just for that single reason. I'm pleased.

cstrolle

31 de jul. de 2012

I recently renewed my lease agreement with Hopkins FOrd. The experience was great - I was given all the information I requested aabout both 2012 and 2013 Fusion models so that I couyodl make an informed decision. In addition,I was able to get exactly whatI wanted in the Fusion with a minimum of effort. The experience of actually completing the lease agreement went very quickly and th esalesman, Jason Weick accomodated my schedule so it was very convenient for me.

wilsob2

31 de jul. de 2012

Went over to your dealership to just " Look " . Joe Kerwick introduced himself to us - listened very well to what we had in mind , and long story short left with a used vehicle that was a perfect match . Joe was a pleasure to work with , not pushy but also wanted to make a sale . He accomplished both ! Everyone we dealt with on Saturday 7/28 was very friendly and professional . Joe helped us by knowing the product he represented , and is an asset to your dealership. Please pass on our thanks again to Joe and your whole staff that was there . Thanks Bill and Terri Wilson

mlawlor

30 de jul. de 2012

Ben was great, he made my experience with Hopkins Ford an easy one. Making a purchase like a new car can be somewhat scarey. He was patient with me and answered any questions I had. He made sure I was aware of the services and who to contact when the time comes for service. He is one very valuable asset to the business. Thank you Ben!Michele Lawlor

ashlee

24 de jul. de 2012

bill kuzer was excellent in helping us lease our new car. while it was a long process it went as smoothly as it could! this is the 3rd car i've gotten from hopkins ford and will be back when my lease is up

wmol

19 de jul. de 2012

I approached Saul for the purchase of a new Transit Connect to replace one of our service vehicles. My main reason for contacting Hopkins Ford and Saul was due to the poor customer service, I was reciveing from other dealers in the area. When I explained my situation to Saul, he immediately stated that he could provide the service we needed. Within and hour Saul provided me with a winning bid on the vehicle and options that we had specified. Saul then provided delivery of the vehicle and arranged for the pick up of the vehicle we were trading in.My overall experience with Saul and Hopkins Ford has exceed my expectations. They will definetely be invited to participate in bidding on any future vehicle purchase that we need to make.

Lord Gak

10 de jul. de 2012

Friendly, courteous service. Easygoing negotiating style was refreshing. Left in a new car.

Billy

5 de jul. de 2012

John was a great salesman. He realized right away that I liked low pressure salesmen who do not oversell themselves or the vehicle. He was very thorough throughout the entire process which was seamless.

Cathy

28 de jun. de 2012

can't say enough about hopkins ford. John O is a great salesman. Tell him what you are looking for and he makes sure you get the best package. Everyone at hopkins made this transaction smooth and pleasant.

3CATS license plate

26 de jun. de 2012

I came in for what I thought would be a free oil change coupon and left with a new car! I've purchased about 6 cars from Hopkins over the years and this was the easiest transaction ever! Thankyou, Jason and Bob.

Customer

25 de jun. de 2012

Smooth, easy, almost painless transaction. Walked out with a deal we could live with. Salesperson was pleasant, humorous and appropriate.

Twin mama

23 de jun. de 2012

We needed a larger vehicle to accomodate our growing family. After driving one vehicle, John told us about another vehicle within our price range and had less mileage. We purchased the Ford Explorer the next day. John was very helpful and overall it was a good experience.

wrongway

14 de jun. de 2012

recieved excellent service in trading for a newer car. the service was expidited quickly and professinally. all my questions were answerd .

Shadetree mechanic

11 de jun. de 2012

Salesman was very knowledgeable about car, very helpful. Went out of his way to find out information I needed. Made entire process seamless - from looking in lot, to test drive, to speaking with a mechanic about a question I had, to finalizing the purchase. He made sure I had what I wanted and needed.

carlf

30 de may. de 2012

Purchased a certified used Ford Escape XLT that I discovered on the Hopkins Ford web site. You can set up a test drive from the site, and the sales team called me within minutes. Any and all questions were answered without problems. John O. handled everything smoothly. Highly recommended if you're seeking a Ford or Mercury.

DSM0605

29 de may. de 2012

I was very fortunate to have worked with William this past Saturday while shopping for a new car. William was patient, friendly, and extremely helpful. He helped me find my new car (2012 Ford Fiesta Hatchback), and I couldn't be happier with my decision. Thanks again for making what can be a miserable experience an enjoyable one!

None?

28 de may. de 2012

The only problem was the financial breakdown was not adequately explained until I questioned the papers to sign

tom le

27 de may. de 2012

Great salesman: John O. This is the 4th car we've bought from him...Would buy from John again

Fordlove

27 de may. de 2012

I came in looking for a new car but upon hearing my wish list the sales person recommend a pre owned and certified car. The pre owned met my expectations and more. The buying process waste usual give and take but overall I had a great experience.

sammy

25 de may. de 2012

I have been visiting various dealers, looking to upgrade to a new car(lease or purchase) and have been promised more for my trade(including Hopkins). My intent was to keep my payment close to what it is and always, disappointment. I came to Hopkins with the usual offer in hand expecting to leave with the oil change. Surprise! Bob and John put me in a new car and only $33 higher per month.'THATS WHAT I'M TALKING ABOUT'JS

Bookwoman

19 de may. de 2012

Our recent experience with buying our new Ford Focus was really great. We utilitized "CarWoo", an internet car buying service to search for a 2012 Ford Focus. We liked the initial deal we were offered by Hopkins, so came to the dealership to look at the car. Our salesman, Joe Kerwick, was really great, and explained everything to us very clearly. Our experience with Tony in finance was also pleasant. We would recommend Hopkins to our friends who are car shopping.

Car Enthusiast

10 de may. de 2012

Great service dealer was able to quickly find the car I was looking for and just had a great overall experience purchasing the vehicle.

Bonnie

10 de may. de 2012

buying a new car can be scary! But John O. and the Hopkins team make buying a new car seem like Christmas came in May. I am looking forward to driving around and taking trips. I know I will be relaxed and comfortable in my new candy red Escape. Thank you for all your help and a good experience. Bonnie Magill

Tommy

2 de may. de 2012

Buying a new car should be fun,satisfying and painless. At Hopkins Ford,it is just that! Special thanks to Bill Beck for making it just that simple. I have no regrets and and my 2011 Explorer is awesome! Tom

Joel C.

24 de mar. de 2012

I found the F-150 on Cars.com. I was looking for the perfect truck for our business and was not having any luck finding it. This truck has everything I need: Black,long bed, GPS, Sync, and some extra goodies too! We drove from the Reading, PA area and actually made the entire deal over the phone. Kevin D. was very thorough and took care of a few minor repairs before we took delivery. We were delighted on how easy and painless the whole process was! We will be back to purchase other vehicles and I will recommend Kevin to others even though we are over 50 miles away with a lot of other Ford Dealers in between. Thanks Kevin for a great buying experience and an awesome truck!

ALcapp

1 de feb. de 2012

Despite having my trade-in vehicle hit by another car while stopped at a light on the way to the dealership, my salesman (John "O") facilitated a compromise which allowed the deal to continue. My hats off to John, Bob Sklar and the entire Hopkins dealership!

Steve

25 de ene. de 2012

John O. is the best!! He's got a great attitude and makes you feel at home.

phila

25 de ene. de 2012

Great experience! Both Bill and Tony did a great job! I left very satisfied.

Jesse

16 de nov. de 2011

It was a pleasure purchasing our new Edge at Hopkins. Our salesman Jason was easy to work with and made things go as smooth as possible.

Hatchback Driver

13 de nov. de 2011

After originally researching the internet for best reviews on the 2012 small/economy cars, I found myself shortening that list of selections to a Ford Fiesta. I had been able to inquire about a vehicle and was contacted by Matthew Gable, Internet Sales Coordinator. Matthew efficiently was able to answer every question I had and quickly locate a variety of Fiestas that I may like. I felt like I was taking more than my fair of his time before even taking one step on the Hopkins Ford lot. I'm very happy he was there; promptly responsive and very polite through each email. When I was ready to test drive, Kevin Diehl was my Sales Consultant. He was equally as impressive as Mr. Gable. Kevin was able to figure out though our banter during the test drive that I was trying to convince myself into buying a Fiesta for the right reasons and happiness was not one. As we wrapped up the visit talking about financing and trade ins, I got Kevin to let me take a closer look at the 2012 Focus. Being late in the evening, I opted out on a test drive, but had a good idea how Hopkins could finance to put me in that vehicle. The vehicle shopping continued the next day. As I was pleased with the test drive an performance of the Focus, Kevin was just as enthused to see a customer finding the perfect vehicle. This absolutely was THE BEST BUYING EXPERIENCE from the moment of the first email inquiry to the final handshake. I'm happy that I chose to buy a Ford; and I'm happy that I found the right dealership to make my purchase.

Newtgadget

12 de nov. de 2011

My family continues to be extremely happy with the sales, service and overall commitment we receive from Hopkins Ford. We have purchased many vehicles, leased vehicles, and had them serviced there as well. Special thanks to our salesman Saul Goldstein and Gina our service writer. Both are outstanding people to deal with along with Hopkins other team members.

Kiki C.

6 de nov. de 2011

I was initially so indecisive about buying a car. I visited Hopkins Ford and started out with Leroy. He was soooooo attentive, patient and straightforward--just my kind of guy. I took up so much of his time and did not buy a car that day. I went searching other dealerships only to return to Hopkins Ford looking for Leroy. Unfortunately, he was not there, but John O was. John was just as an attentive, no pressure kind of guy, and I brought my Titanium Focus that night. What I found is that these folks are like a family. Leroy was made aware of my purchase and stayed in the loop the whole time, and we all had a good time and lots of laughs. It was a great buying experience. I could not have asked for more from these guys. Thanks John for everything and thanks Leroy for your support.

Dino Dave

4 de nov. de 2011

My wife had been interested in a new car for quite a long time so we finally went shopping at Hopkins Ford. We had rented Fords a few times recently and really liked them and my wife decided to look at the Edge. We were met outside the dealership by Mr. Schwartz and he turned what could have been a grueling challenge into a magical experience! He had the car we wanted in stock and we wound up driving it home that evening! We were thrilled! Thank you Leroy!

Emma

30 de oct. de 2011

Car buying is a process that I truly dislike but I have to admit that Kevin D actually made it easy and shockingly fun. He was very patient during my first visit when I was interested in test driving only. There was no pressure to talk numbers afterwards b/c he realized I was not ready to buy yet. I visited a few other dealers and chose to come back to Kevin b/c of his no-pressure attitude. I felt comfortable with him. I love my new Escape and would absolutely recommend Kevin to anyone.

City Driver

26 de oct. de 2011

Thanks John O for making my Fiesta purchase such a pleasure. You listened to and took my needs seriously. Wish I would have started and not just ended my car shopping experience at Hopkins. It would have saved a lot of time, frustration, being a broken record about what I wanted and that it was possible, and screening of unwanted phone calls from sales people at other dealerships.

chris

21 de oct. de 2011

my father has always dealt with hopkins ford and i got a car there also 2 yrs ago. john o was recommended to me and i would recomend him to others. i told him exactly what i needed, what i was looking for, my price range and he did it quickly within a hour, i came back an hour later and my truck was clean and ready to go.

None at all

18 de oct. de 2011

My husband and I were very happy with our experience at the dealership. Leroy Schwartz was our Sales Consultant and he was very knowledgeable about the cars we were interested in. He was extrememly friendly, thorough, and a pleasure to work with. I do not like pushy sales people and Mr. Schwartz's best quality was his incredible patience and friendliness. I appreciated that the most of all. He made us feel very relaxed. We are very satisfied with our purchase and we look forward to doing business with Hopkins Ford again! Thank you. Andrea Congo

Consumer

3 de oct. de 2011

I bought a new vehicle at Hopkins. The overall experience was terrific. Benjamin was great to work with. I highly recommend Hopkins.

Focus Hatchback Fan

27 de sep. de 2011

We returned to your dealership because of the excellent service we receive from Leroy Schwartz. He's a very good salesman, friendly & courteous. More salesmen should be like Leroy. I would HIGHLY recommend him to everybody looking for the best salesman & a great deal! We ALWAYS have the BEST experience with Leroy at Hopkins Ford in Jenkintown. Sincerely, M & M Bruni

Charlie

27 de sep. de 2011

My husband & I have been buying cars from Hopkins Ford & John O for over 20 years. We would never buy a car without them! To anyone looking for a car and want quality, great customer service and reliability - go to Hopkins and ask for John O.

MikeM

25 de sep. de 2011

Thanks Ben. What a pleasure it was having you as my salseperson. I was down the street at the competition, and was torn between their vehicle and the fusion. Both were very comparable but it was Ben's salesmanship that sealed the deal. Thanks Again. Mike

now a ford fan

19 de sep. de 2011

My shopping process for a new Mustang could not have been easier. Called them in the morning and negotiated an attractive price - the car was on my driveway the same evening. There was none of that inconvenient haggling game, these guys are regular people and I never felt like I was being baited into anything. Good, honest, upfront service.

Big Red

16 de sep. de 2011

John, you always make buying a car a pleasurable experience. We talk, you research and find what I'm looking for, we negotiate the price and I buy it! Pretty simple---and that's just the way I like it. Life is stressful enough it's reassuring to know that there is one segment of my life that I can count on being simple with a happy ending. I love my new 2012 Ford Escape and plan on enjoying for quite some time. Thanks again! Marna Hoffman

Ford Explorer

16 de sep. de 2011

Mr. Troupe and the entire team at Hopkins Ford did an outstanding job in meeting our expectations. This is our second buying experience with Hopkins Ford and the service is simply outstanding!

Old School Game

14 de sep. de 2011

I spent the last 2 weeks looking for a decent used car or suv and dealt with alot of the car dealership nonsense that unfortunately is common these days, Not at Hopkins!!! Good Sales Service, Good Deal. That's all I wanted and that is what I received. Thanks Jason.

Chrystal

6 de sep. de 2011

I was blown away by Ben's knowledge. It was a great experience and he answered every question. I went to another Ford lot in the Northeast and there sale reps were helpful but not extraordinary. I am so glad my Dad and I decided to stop by Hopkins. I love my 2012 Ford Fusion and recommend everyone to see Ben Haines. Great Knowledge...Great service..Thank You Hopkins Ford..Ben is great!

Custom Car Designers

3 de sep. de 2011

Hello, Our best way to describe this experience is service above and beyond. We had started this purchase a few monthsago and could not complete it due to the loss of my Dad and other issues. Our Salesman John O had called not for the sale but to see if there was anything he could due to help us. A genuine heart felt "Is there anything I can do ?" You just don't find this kind of person these days.John will also tell you after a purchase we hade made quite some time ago we did not purchase what we originaly had set out to. Nonetheless the purchase we made we are so much happier with. John O and Hopkins Ford have been very good to us and this is something we can not find enough good words to explain. Regards, John

DUKE4

1 de sep. de 2011

I FOUND THE SERVICE TO BE RESPECTFUL AND PRESSURE FREE. THE SALESMAN CLAUDE DID A GREAT JOB OF ANSWERING MY CONCERNS. I WOULD RECOMMEND THIS DEALERSHIP WITHOUT HESITATION.

Fusion Fanatic

28 de ago. de 2011

i went to hopkins ford with a very particular idea of what i wanted, i walked in and was greeted with the door being opend for me and it just got better from there. they quickly assesed what my trade in was worth, assessed what i wanted and found it for me. they didnt have any in stock, but that same day they found it at another dealer and had it there for me within hours!I chose Hopkins because both of my parents have bought cars from them, and it turned out that we even had the same salesman. i have never had such a wonderful experience!!

Happy Customer

11 de ago. de 2011

I saw the vehicle that we wanted on Hopkins website. Within 1/2 hour of getting there we had closed the deal with John O. Negotiations were fair on both sides. The best compliment that I could ever give that we'll visit Hopkins again when we go car shopping!

Lovey

21 de jul. de 2011

I was shopping for a new Ford Edge, when I came across Hopkins Ford website. As a web designer I'm sometimes too overly critical of a company website. I liked their website. I was searching for Limited, and when searching everybody else's site I had to scroll through many other cars I didn't want. On the Hopkins site I just entered 'Edge Limited', and viola there they were. So simple. Everyone was very nice and not pushy. I walked out of two other Ford stores, because of attitude. I love my new car, and I will be back for my first oil change.