Samantha Botel

10 de oct. de 2016

Very friendly service and in a very good location will be back again

Agustin Gonzales

5 de sep. de 2016

Thanks to Tim the sales person at Jones Ford in Wickenburge AZ we got fast and curtiouse service

Sherrie Burgess

18 de ago. de 2016

Matt, Rick and Steve are the best! We had extraordinarily high hurdles to get over to make our deal and they all pitched in to make it happen. What a great crew and we would recommend them to everyone! Thanks again guys :)Sherrie Burgess

Lawrence Urbanek

17 de ago. de 2016

quickest and easiest deal I have ever been involved in.

Barry Campbell

10 de ago. de 2016

My wife and brought our jeep in for service. The Jones Ford team took care of my jeep and found a couple of issues that needed attention. I will be returning to have those issues addressed.

Rumi Jones

15 de jul. de 2016

Your dealership is wonderful. I have already spoken to many people about the great service, personal connections, cleanliness, speed and quality of workmanship. I was extremely impressed with the kind, knowledgeable and personable young lady who helped me with my service and questions. She made me feel completely at ease and confident with your service and dealership. I have her name but left it in my car! She is a great representative and team member of Jones Ford/Quick Lane. I appreciate her help and kindness very much. Thank you for a great experience.

Bryan Jacobs

14 de jul. de 2016

You have always helped us with our car and we appreciate all you do. Thank you. The Jacobs

Barbara Gumpert

13 de jul. de 2016

Staff was helpful and patient for the most part. They were willing to understand my needs and deal accordingly. All in all it was a positive experience!

Kristina Kirk

12 de jul. de 2016

I am appreciative how well the employees at Jones Ford treated me, and my Jeep Grand Cherokee.I came in for a recall service and upon picking it back up, they even did a complete wash job on my jeep too. One of the servicemen there, Shawn, offered me a courtesy ride home but I didn't need one. He made sure I understood what the procedure entailed. I was also impressed with the plastic protector covering my car seat along with a floor mat collecting anything from their shoes. They showed great care and respect and I would definitely recommend them to friends and family. THANK YOU JONES FORD!

Brenda Cooper

27 de jun. de 2016

I do wished the work was serviced, I have several of the service lights that needed attention. Otherwise, excellent service

Patricia Cochrane

23 de jun. de 2016

Sean was great. He made sure the measurement on my brake pads was accurate this time and confirmed I didn't need new ones. Last visit they reported that I did!Always helpful and courteous.

Betty JEAN Hunt

17 de jun. de 2016

Always great to work with home town dealer. Love the fact that I can drop off my vehicles and get a call when service is complete.

John

17 de jun. de 2016

Work performed as promised and priced. Excellent customer service.

Jeff Brown

16 de jun. de 2016

Go in for an oil change and you get an oil change. They don't hard sell you on things you don't need like other automotive establishments do. Thanks for your honesty, I'll be back...

John Radway

15 de jun. de 2016

A very nice experience: easy to schedule, and quickly and accurately performed.

Thomas West

13 de jun. de 2016

We have gotten older and don't drive much anymore - Only to the Grocery Store and down to Surprise to the Doctor when needed. Maybe we will put 8,000 miles on the Fiesta in a year. I hated to wait until Dec. to at least have the oil changed so I checked with the Jones Service Dept. and they advised that I have it checked at 6 months - Which I did. I think the Service guy was Shawn, and he was very polite and helpful. He did say I needed some Struts replaced (on warranty) and will call me when they come in. I also asked about installing a back up camera and he said the necessary instructions on installation for a back up system on a 2016 Fiesta wasn't available as yet.

Gary Fuller

6 de jun. de 2016

Very trustworthy and professional. I make the effort to drive from Sun City West to Wickenberg because I can trust you!

Casey Mack

2 de jun. de 2016

For the most part the transaction went very smoothly. However on a few occasions it was difficult to call and speak with someone about the transaction. Also when I purchase a vehicle I expect to have two sets of keys or key remotes. This did not happen with this transaction. And I was told I would have to pay for an additional remote on my own. This is very frustrating. That should have been disclosed to the buyer before finalizing the contract. Otherwise I'm very happy with my purchase thus far and I appreciate the fact that the vehicle was delivered to my house.

Ute Gillam

2 de jun. de 2016

as usual everything went great.great workvery very happy

Everett Lucas

1 de jun. de 2016

I purchased my 2016 Ford F-150 from David Fraiberg on May 14th, 2016. David's efforts for more than four days to locate the truck I wanted and get it here were tireless. The truck was given to me clean with a full tank of gas (36 gal) a very nice touch. David and I went on a test drive so I could learn all about the operation of the truck, he has been able to answer all my questions, many on the phone, and is very knowledgeable. All the people at the dealership were friendly and helpful, and Steve Hill expedited the paperwork faster than I expected on other purchases at other dealerships, I appreciated that. I am a happy customer, keep up the good work. Sincerely Everett Lucas

Ron Conner

26 de may. de 2016

As in the past, Service Advisor James Hinson takes time to discuss what the issues are with my truck. He makes recommendations and asks questions to fully understand what I want. When I leave, I know it has been done right.

Donna

20 de may. de 2016

As always my service was completed satisfactorily and timely...

Kevin Odonnell

18 de may. de 2016

always great service, fast and reliable. Eddie is my mechinic and does a great job.

Katherine Hardy

15 de may. de 2016

EXCELLENT SERVICE, START TO FINISH. MET ALL THE STAFF - THEY WERE MOST HELPFUL AND INFORMATIVE IN ANY ISSUE WE QUESTIONED. COUNT ON ME TO RECOMMEND JONES FORD TO ALL MY FRIENDS!!

Kathleen Berka

14 de may. de 2016

We think Jones Ford are great people & service. Always done in a timely manner.

Bob Bush

9 de may. de 2016

My truck was done well and on time. It has performed well since. Shorty was very good and called when he said he would and diagnosed the problem just fine.

Tom Kopler

2 de may. de 2016

The service is excellent! The dealership has a great staff!

Darryl Chenoweth

28 de abr. de 2016

I love The Jones Ford group. No pressure, great deals. Very patient. We will use Jones all the times now!

Richard Broadwater

25 de abr. de 2016

I am very pleased to share my experience of the Jones Ford Quick Lube. Dan and his crew of employees are always very much on the ball when it comes to the service on my vehicles. I am very pleased to know that they care. I personally spent 35 years in the trucking industry the last 20 years as director of maintenance I feel very comfortable with the maintenance preformed and they treat my vehicles as they would there own.I am also pleased to say the JONES FORD DEALER service department at the dealership are very well qualified with all your needs.

Eugene Bevens

15 de abr. de 2016

Nothing a problem always helpful ...Do not need to take my car to any other placein town for work..

Teddie Brown

11 de abr. de 2016

David sold me my Buick. He is outstanding in his attitude, serves you with a caring way about him, friendly and is happy to assist you in any way he can. He .looked for the Buick I wanted and was helpful from the beginning all through the sale.. The credit manager needs to ask what your needs are before he asks you to sign. One of your service reps is very considerate and helpful...Enough said. I would recommend David to any one looking for a car or truck, because he is a five star sales rep.Regards,Teddie Sue Brown

Robert Pearl

21 de mar. de 2016

I am always treated with respect when coming to Jones Ford or Jones tire and lube in Wickenburg. The employees are vary helpful and kind and willing to help. when ever i need a part changed like a air filter they explain always explain why. Thank you Jones Ford for all your help.

Jason Adams

21 de mar. de 2016

The staff was very Helpful. Will be back again!!!!

Deborah James

16 de feb. de 2016

I was promised the tech would reset my clock , time , date ect, did not do !!!!!

Isidor Bruch

16 de feb. de 2016

Your staff at the service department was wonderful.

Betty Hunt

14 de feb. de 2016

Love the small town feel of Jones Ford. They know me and my vehicles and do quality work.

Larry Rudd

12 de feb. de 2016

They make you feel like family. The staff remembers your name, previous problems or concerns and always asks if you are satisfied. Sales staff always follows up.

Pam Lamb

1 de feb. de 2016

Shawn took very good care of our service needs. And the customer waiting area was comfortable.

Thomas Bray

30 de ene. de 2016

shawn was pretty busy... which is good ...and I would not and could not handle the stress he was under the day i was there... he needs a raise. Your shop treated me fairly and relatively quickly trying to detect the crusie control issue ....spent at least 3 hours and charged me nothing which i thought was very commendable as you could not and did nto have the proper equipment.Thanks aaing tom bray

Cambron Living Trust. Harvey, and Wanda Cambron

25 de ene. de 2016

I can say many thing about Jones Ford in Wickenburg besides Wonderful. It is a bit farther for me to drive, but it is worth every extra mile. The service is the best. The people at this dealership has got to be the best people I have ever dealt with. My Wife and I just enjoy going there. We feel like part of the family. If, or when I buy another Automobile I would never thank about going anywhere else. Fantastic place. What else can I say. I tell everyone I know about this wonderful dealership. Be back when I need service. We like to just go by, and visit all the Great people there.Harvey, and Wanda Cambron. Tonopah Arizona.

David Webb

18 de ene. de 2016

service was great ! Not too happy with jeep product reliability though.

Ken Hesketh

16 de ene. de 2016

Latest service was oil change and we always have fast thorough service. Staff is very knowledgable and helpful.

Laurel Sellers

11 de ene. de 2016

Needed an oil change, they checked for recalls. They took care of the recall and changed oil quickly and professionally.

Kerry Kading

6 de ene. de 2016

Everything was fine. Its was the holiday but they got done in time. Waiting on a call ref my shock.

Peter Wolf

30 de dic. de 2015

Work was satisfactory, Price was as quoted, didn't have to wait longer than planned. Service person at desk didn't mention I had a leaky brake line on vehicle. It would have been nice to know that. Will buy 2 more tires in near future.

Mike Meyer

22 de dic. de 2015

Great service department great people. Helpful service techs answered my questions and didn't make me feel like I was a problem.

Mary Goodman

21 de dic. de 2015

Our 2010 Dodge Ram diesel 4 wheel drive truck was recalled due to a possible faulty diesel fuel heater. They made me an appointment that was convenient and performed the service in a timely manner. They explained what needed to be done and what had been done to correct the problem. While we sat in the nice warm waiting room we were offered something to drink and told they would start working on our truck immediately. During our wait the employees checked on us and the other customers from time to time. Everyone was friendly and helpful. The Jones dealership is 50 miles from our house and is the closest dealership. They will continue to be our choice of dealers to visit for our vehicle needs.

Bud Lang

19 de dic. de 2015

Always has done a great job for me, with all my cars and trucks! Thanks

Debbie Newman-hernande

15 de dic. de 2015

As always, we were met by a friendly face with a smile, as we pulled up for our service. James listened to our requests, assured us that all would be taken care of as quickly as possible, and directed us to the lounge. We had routine service, oil change, and a couple of recalls to be addressed. All work was done in a very timely manner, and we were kept updated on the progress. There was a little oil dripping when we got the truck back, but when asked about it, a technician was called, who immediately cleaned it up- it was no more than a little spillage.Everyone we have dealt with in the service department has been courteous and respectful. We would not take our truck anywhere else for service, big or small. We feel welcome every time we walk through the door.

Cathy Cronk

8 de dic. de 2015

James in service did a wonderful job. Kudos to the service dept

Eugene Bevens

7 de dic. de 2015

staff helpful and knowledgeable with good suggestions to further service.

Joseph Kelley

6 de dic. de 2015

We were very pleased with the service and sales staff was extremely helpful.

Paul Sweeney -

30 de nov. de 2015

I have a 2012 Escape and the warranty had expired but Jones Ford honored their lifetime drivetrain warranty. Thanks so much.

Soren Stoutner

27 de nov. de 2015

New tire installed quickly. The staff is knowledgable and not pushy.

Vaurice Hassell

26 de nov. de 2015

as always - pleasant and efficient service. I enjoy doing business with Jones!!!

John Wolff

24 de nov. de 2015

Always a pleasure to deal with the Jones staff. They always do a good job.

Tim Johnson

20 de nov. de 2015

I wasn't sure if I had a problem or not, just asked them to check it. They found a loose connection, tightened it, added fluid, no charge. VERY satisfied!

Stanley Elliott

18 de nov. de 2015

My experience at your dealership was awesome. From Chuck to Steve to Matt......all good guys who did a great job. Thanks for everything............I'LL BE BACK!!

Steve Cribbett, P&C Adjuster

18 de nov. de 2015

Your staff was already busy enough to begin tying-down for the weekend when my truck was towed in at 1:00 p.m last Friday afternoon. Your Service Mgr and Mechanic both put my F 150 priority 1 as they knew I was trying to get to an insurance claim (I was actually on your roof several years ago for possible hail damage). They jumped through hoops of fire to appease me and even got me a rental that it turns out I didn't need as your Mechanic Isaac had spotted the trouble and got me back on the road by 3:00 p.m. Shawn and Isaac saved me several hundred dollars by their dedication to not good ~ but great customer service. I will not forget Shawn or Isaac's friendly and attentive service anytime soon! Great Job Jones Ford Team!!!!!!Sincerely,Steven Cribbett, P&C Adjuster - Scottsdale, AZ

Dariessa Bishop

17 de nov. de 2015

We are always happy to make the trip to visit your business for maintenance or to buy a vehicle.Everyone is so nice and we have never been disappointed in the service.

Jack L Manock

13 de nov. de 2015

Just a good place to take your vehicle. Service was just as expected at Jones and catered to my situation.No complaints!

Bill Bolzell

12 de nov. de 2015

No fuss no muss and a schedule that worked for us.

Judy Rice

12 de nov. de 2015

Good experience although they are very busy! He tomait. Bit but overall good!

Deborah Smail

11 de nov. de 2015

Provided oil change and 30000 mile check up in a very timely manner

Bary Sima

10 de nov. de 2015

The service and people were excellent as was the last visit.

Doc Ellis

10 de nov. de 2015

Shorty has coordinated my services over the past few years and I am very thankful for his work. He is an asset to your team for sure.

Bobbie Bonneau

10 de nov. de 2015

The team at Jones Ford are always helpful and courteous.

Ed Burgart

6 de nov. de 2015

Service manager was honest, friendly and prompt. I was very impressed.

Emer Taylor

5 de nov. de 2015

Great company to do business with. Excellent value. Thanks for a pleasant business experience.

Kay

4 de nov. de 2015

I purchased five General Grabber AT2 tires at Quick Lane for my 1987 Jeep Wrangler. I was told the installation would take about one hour but it was closer to two hours. I was pleased with the service and so far the tires are performing well. There was a paperwork mix-up and the worksheet attached to my sales receipt actually belonged to another customer. I called Quick Lane when I realized what had happened but my sheet was long gone. As a result I don't have record of any observations made by the technician regarding other parts that might be showing wear.

Bill Byrne

2 de nov. de 2015

Car was supposed to be washed. It was not. It looked worse than when I dropped it off. Not that big a deal but I was told it was washed. I went back to complain and everyone was busy and I did not have time to wait.

Eileen Manthei

31 de oct. de 2015

Had trouble programing a spare fob for Edge keyless. After waiting for 4 hours, had to leave vehicle overnight and return for it the next day. I did appreciate having a loaner car to get home and back. Will need to return to find out why my car now will not lock by locking it on the door....the car will honk and I need to lock it with fob.

John Zalitis

30 de oct. de 2015

Staff was helpfull in servicing our 2014 Escape but seem to push extra stuff like addatives. Years ago for our Tempo the push was that it did not need addatives like other makes. So???????

Ronald Watkins

30 de oct. de 2015

I would like to say, keep up the good work. Everything went very well. I have been with you for some time now. I have no intentions of not staying with you. RLW

Jeff Walker

30 de oct. de 2015

It would be nice if you sent a phone text message once the vechile is ready to be picked up.

Paul Sweeney -

27 de oct. de 2015

I appreciate all your staff. I can't think of anything more to say at this time of the day

Mary Orchard

27 de oct. de 2015

Service was completed quickly. Very friendly people

Calynn Barbe

24 de oct. de 2015

I had a wonderful experience !! Everyone was very friendly and knowledgable! Thank you for the wonderful service.

John Lunardon

22 de oct. de 2015

Again, service was top-notch from Service Mgr to the crew. You have been the one bright spot with us owning a Fiesta with it's many Re-Calls and a couple of warranty service repairs. My wife bought her car at Camelback Ford (what a bunch of thieves and hacks). They tried to cheat her on the purchase (I was not present), but I caught them when I reviewed the sales papers. If we ever buy another Ford, it will be through your dealership. Very sorry we did not do that at the start.

Ivan and Gwendolyn Ketterer

22 de oct. de 2015

We are thrilled to tell you how delighted we are to have dealings with Jones Ford. We love our Chevy Malibu and call it our Baby! The staff at Jones Ford is absolutely wonderful and we love them. They were so kind and understanding, helpful and honest. They did everything they could to make our experience totally fulfilling.

Robert Parks

22 de oct. de 2015

We have not purchased yet. But were treated extremely well.

Wylie Oney

22 de oct. de 2015

The staff, Erica and Steve, were very helpful. We wanted to buy locally.

Sam Sambrookes

22 de oct. de 2015

I brought our low milage 2012 F-250 disel in for service. I am very picky when it comes to good service and people that know what they are doing. My new service adviser, Shorty was on top of everything. His recommendation were spot on as to what needed to be done. He had seen issue that I never thought of. This was more than I expected. The service was great and the price was perfect. Thanks Jones Ford and thank you Shorty

Tiiff

21 de oct. de 2015

Service was awesome. My only issue was they didn't wash my dulie because they didn't have a drive through car wash. When I take it elsewhere, the power wash it.

David Hill

19 de oct. de 2015

service advisors were very helpful, especially Shorty.

James Mason

19 de oct. de 2015

good fast service helpful people cold ac. change from 50 character 10 I am not taking a test

Cheryl Bush

19 de oct. de 2015

The service manager that did the repair was extremely helpful and very nice. He informed me of the progress of my vehicle repair and status of repair twice during the 45 minute visit.

Anthony Castaneda

16 de oct. de 2015

Best service to date ...... Jason was awesome in getting my service appointment and exbitditeing do to a family emergency.

James Wech

12 de oct. de 2015

James and his staff were very accommodating. My Escape's window would not operate. Service was professional from my first inquiry to the finished repair. I am very impressed. Thank you. Excellent!

Bernard Sagaser

12 de oct. de 2015

I was very pleased with the level of service and the courtesy of the service representative.B. Chester Sagaser

Richard Broadwater

9 de oct. de 2015

work done with the knowledge and experience of the service dept

Nancy Carson

9 de oct. de 2015

Staff was very helpful. I was able to get next day appointment after calling late.

Dennis Towne

9 de oct. de 2015

I have done business with Jones Ford for 5 or 6 years now, and I have always been happy with them. As a retired ASE Master tech, and Chrysler Master tech, I am very pleased with the service dept, as well as the sales dept

John Stephens

9 de oct. de 2015

had emergency need for new tires. Quick Lane Manager Dan Garman helped me through several tire options and when I decided on Michelin he promised delivery next day, got them installed. Pleased with service.

David Hall

9 de oct. de 2015

great service friendly staff close to home. got an appointment which was convient for me.

James Tench

7 de oct. de 2015

Since when I took my F150 to the main Jones Ford dealership for the service in June or July and they did not update the oil indicator showing 100% the indicator showed that I did need an oil change but in fact there was only 2000 miles on the current oil and so I did not need an oil change nor did they give me one. I give the Quick Lube people credit for their honesty and in the future I will always go there for service.

Joe Kolodziejski

5 de oct. de 2015

Their service advisor was excellent. I could not be more pleased. He answered my questions and went beyond the call of duty.

Brandon Moss

5 de oct. de 2015

The gear shift is very smooth now. Did not know it was such an issue until I got it fixed. Thank you

Theresa Gue

4 de oct. de 2015

Found the vehicle we wanted. Fast service and getting the paperwork done because I had to be somewhere and we just stopped to look.

Ken Baker

1 de oct. de 2015

It was very nice..We had a very nice man that came out to take care of us and a good experience over all.

Ronald Peterson

29 de sep. de 2015

It was really easy, I just called ahead to set the appointment, dropped the truck off and it was done by the time I finished work.

James Tench

28 de sep. de 2015

The service rep was very friendly and have my car delivered back to me in about an hour which included washing it as well as the service. Very good

Kerry Kading

26 de sep. de 2015

Fast and friendly service. On time and called when job was complete.

Rosemary Lowry

24 de sep. de 2015

The car salesman was excellent. He was knowledgeable about the Ford vehicles, communicated excellent over the phone and answered all my questions intelligently and was kind. He went the extra mile to deliver my car. The Jones Company is awesome. I'm extremely happy and satisfied. I love my Ford Escape! Thank you everyone! You are all so wonderful!

Betty Jackson

23 de sep. de 2015

Was brought in on Tuesday and got the car back on Thursday afternoon was satifed

Gale Leroy Fiscus

22 de sep. de 2015

Your service on my 2010 Fusion Hybrid was courteously & efficiently performed. What happened to the complimentary wash we used to get at Jones Ford?Gale Fiscus

David Patterson

21 de sep. de 2015

We were traveling from Las Vegas to Phoenix in our 2015 Jeep Cherokee and about 50 miles from your dealership something happened to the engine computer controls. We limped in to your dealership and got immediate attention and your tech installed some new software and everything works better then ever. Thank you for your professional care

Robert Pritty

21 de sep. de 2015

I had an oil change done. It was finished quickly and all seems to be running well. Thank you for your dedication to detail.

Sanford Grandstaff

17 de sep. de 2015

Thank you for the good job .Todd the srrvice man was just great . Keep up the good work you do ,and don't change the way you take care of your customers. Irv Grandstaff

Ruth Lange

16 de sep. de 2015

Used 2004 Ford Escape purchased in 2008. Have been very pleased with all staff at all times. Keep up the good work.

Michael Cummer

9 de sep. de 2015

I thoroughly searched the net and media for several days for a vehicle to fit my criteria and price range. I found exactly what I wanted at Jones Ford. Contact with the sales agent, David Fraiberg was outstanding from start to finish. Upon settling on a purchase price and time to come in over the labor day weekend, he arranged for a driver to pick me up. The vehicle was just as described, and no surprises. The entire experience was pleasant, professional, efficient and satisfying for such a huge decision making process. I would highly recommend David at Jones Ford. I am a very picky person and was carefully observing this whole process from start to finish and I have no complaints. David and Jones Ford have earned my loyalty for the next time around including referrals to family & friends.

Jeff Brown

8 de sep. de 2015

Squeezed me in without an appointment very clean and professional shop didn't try to show me something I didn't need in fact told me I needed nothing at all thanks for a great experience I'll be back for all my oil changes.

Barbara Wolfe

7 de sep. de 2015

Quick Lane, Jones Ford ---- The very best of staff. They all made me feel special, and that they really care about my needs and care of my beautiful 1995 Thunderbird. They knew that car is my "baby" and they all took special pains in their care and repair of it. My Ford Escape is next to be looked at. I will never take eithernof my cars to any onen else,EVER. Thanks to Quick Lane and Jones Ford. Sincerely, and a Happy Customer, Barbara Wolfe

Jodean Freese

6 de sep. de 2015

Great people,great service.Thanks Tabatha and BOB.Also too Dan for getting us a credit account.Now if Jones Ford could get me out from under this UPSIDE DOWN F-150 they sold me,I'd be forever grateful. :-)

Anthony Castaneda

6 de sep. de 2015

Again excellent service work but again follow up with the customer needs improvement. Communication on status is key to relationships with customers to future services.

Wallace Mourn

1 de sep. de 2015

Every thing was great . There's nothing more to say.

Don St Clair

31 de ago. de 2015

You always make buying a new vehicle a pleasant experience. I enjoy working with you and look forward to continued future business together.Love the new truck!!

Randy Bosch

27 de ago. de 2015

Friendly, prompt and thorough service with a smile!

Calynn Barbe

27 de ago. de 2015

It was very easy to schedule an appt. I called before lunch and they got me right in. I dropped my truck off and it was ready by the time I got off of work. Everyone was very friendly and professional! I defiantly recommend their services !!!

Steven Hill

25 de ago. de 2015

Dan, Tabatha & Eddie are a great team. Professional, prompt and they always seem to put the customer's needs first.

Joe Tenpenny

24 de ago. de 2015

Fast and Efficient and clean, Very pleasant service manager. Coffee was cold

D.H.

23 de ago. de 2015

Couldn't be more pleased with the servicing of my 2010 Mercury Mountaineer. Jones staff and service personnel are so professional, personable, and courteous. Why go anywhere else!

Roger Moore

22 de ago. de 2015

We had broke down in Wickenburg requiring us to spend the night. James and his staff was very sensitive to our situation and got us back on the road as soon as they could. Although I do not anticipate having to use Jones Ford again - they represented the Ford line very well!

Perry Shoemaker

20 de ago. de 2015

From the start of Tuesday 11 Aug 2015 when I called that my 2003 2500 Dodge Comins was being towed in to Jones. They transferred me to James in service dept. when I got to you in the tow truck James got it into the yard and sit up a ride for me and my wife to get a ride home from Chuck. When I got back we went and talked with the mech and he explained what neede to be diconontic test needed to be done and James. I called Wensday and James informed me that the eng blown and was trying to find a used one. He informed me of the cost which was more than the truck was worth and he had me sit up to talk to someone on my options. Thursday I was introduced to Erica and was escorted by her to talk what options I could do. I looked on line that morning and found the 2006 Jeep Grand Cherokee went out and looked at it and went into her office to see what could be done. She checked what you could do on my truck and sounded fair then you used the price and waved the diconontic fees. She went with me home to show my wife the Jeep and then we went back to the dealership and was set with Steave in finance. He set the finance with no problems and made me fell so comfortable with everything going on in my mind. Everything went so smooth that was going through my mind that you all help keep me relived that everything would be ok. That Saturday when I came to get the stuff out of the truck Matt in sales was nice and left me alone with the truck as I got stuff out of the truck. I have the highest respect for all of your staff for the help and making us feel relaxed during this time. Your Dealership made me and my wife feel we were respected and part of your family. I think you are the only Dealership that would go though everything done for us than anyone in Arizona or anywhere. I have nothing but high praise for that Jones Dealership.

Robert Frend

20 de ago. de 2015

I was at Jones Ford for service only and they did a job. Thank YouRobert Frend

Debbie Hernandez

17 de ago. de 2015

I came in to have the oil changed on our 2014 Ram, purchased in Sept 2014. While waiting, I decided to take a walk around, to see what sort of vehicle I may have wanted to purchase (next year). My salesman for the truck, Tim, volunteered to walk with me, to answer questions and find what sort of vehicle would call to me. Always patient and willing to go the extra mile, he showed me what i thought I wanted to see, answered questions on others, and when the 09 Mercury Mountaineer caught my eye, he got the info for me, the keys, and long story short, I ended up with this fabulous, gorgeous Mountaineer! I don't see Tim as a car salesman, but as a client advocate. He asks questions, to find what sort of vehicle you are looking for, what fits your needs,and does his best to pair you with it, does his best with helping to make a match financially, and walks the client through the process. Then, Steve in Finance takes over. He is awesome as well! He makes that painful process much easier, is very friendly, super pro-client, and works to get the best financing for the client. Everyone at Tom Jones in Wickenburg is friendly, from sales to finance, to the shop. I tell all of my friends about the experience out there, and encourage them to make the visit when they are looking for a vehicle. Personally, I have gone from hating car shopping with a passion, to looking forward to visiting those smiling faces in Wickenburg. They go the extra mile, and I am always confident we will get the best service possible, in every department we contact.

Roobster

15 de ago. de 2015

If I could only forget my experience here...distasteful experience on an otherwise beautiful Saturday.

Vernon Powell

11 de ago. de 2015

Sean (service manager) was very helpful and kept things moving along. The car was in and out quickly. The customer lounge is comfortable.

Ruth Shriver

29 de jul. de 2015

We were first snowbirds and used your services and now we are here year round. very happy with services and sales. you have a nice waiting area available, but you could utilize the food places, especially Carls Jr. ( because of the Highway) for coupons given to those waiting . I'm sure those places would be willing to make some kind of an arrangement with you. Just a thought.

Larry Oscarson

29 de jul. de 2015

This service was the most professional and efficient I have ever had.

David Weber

23 de jul. de 2015

Your rates were cheaper than Surprise Ford and I will be back for continued service. Thank you.

Samantha Parsons

23 de jul. de 2015

Same day appointment. No hassle. Vehicle repaired promptly considering severity of problem. The carwash at each service visit it much appreciated. Always like to stop in and visit a bit with Mr Dave. Shawn is a super service manager

Tommy Harper

13 de jul. de 2015

My repair experience was great, Shorty,(service) and the technician that corrected my problemshould be commended for their excellent service. I have always received good service and in a timely manner. Great dealership!!!

Nancy Gregory

10 de jul. de 2015

I made an appointment and was greeted by name when I came in Dan was so nice when I picked up the car He explained the maintenance check without talking down to me I bring both my cars here

Brad Snodgrass

7 de jul. de 2015

This year of Nissan Murano has an air cleaner problem. If not re-attached properly, the car will stall, usually in the middle of the street. This has happened even after service from a Nissan Dealer. Your people did it right the first time. I will bring my vehicles to you for servicing again. Thank you.

Eric Isaacsen

7 de jul. de 2015

We were stranded on 93 north of Wickenburg with a dead battery and what turned out to be a bad alternator Friday, July 3rd. We called your service department for help. They responded.Your tow truck driver was great when he arrived. I have a custom Mustang and he treated her with care. When we arrived back at your dealership we were taken care of right away. We purchased a new battery and drove our vehicle back home. Thank you for taking care of us.Eric and Dawn Isaacsen

Charles Bowers

6 de jul. de 2015

Purchased tires and had alignment performed at Quick Lane. A minor error was promply corrected by the friendly staff.

Matthew Riley

5 de jul. de 2015

Everything was fine. Everything was fine. Everything was fine.

Nancy Barnes

4 de jul. de 2015

You always go out your way to help. I was having a problem with my engine light coming on so we had bought a gas cap but it was not the right one for the Fiat so you staff called around so I could get one at the closest Fiat dealer. I went down and picked it up on Monday. Thank you very much.

Paul Dolter

3 de jul. de 2015

Isaac and Shorty know their business!!! Thank you!!!

Michael Parrish

30 de jun. de 2015

You guys are a class act...you promise and you deliver superior service......I'd not even think of going anywhere else for to buy a vehicle or for a service.

Janet Mallak

29 de jun. de 2015

It was great that you brought the car to us to test drive and also for delivery. Above and beyond what I expected, good job!

Christophe Beaupre

29 de jun. de 2015

You guys did exelent on selling me the car i felt it I bought it for a good price and I didn't get ripped

Keith Raile

28 de jun. de 2015

Everyone at Jones Ford was helpful and courteous during my purchase of a new vehicle.

Joe Hebert

26 de jun. de 2015

Great service. Proud to be a customer of Jones Ford.

Steve Mont

26 de jun. de 2015

Arrived early and they were able to get me in. Shop seemed business a Service Advisors where hustling with work orders. Look forward to seeing them grow