Used Cars for Sale at Jordan Automotive in Mishawaka, IN

Bruce

Nov 8, 2016

Buying a used auto from Jordan Ford was a remarkably worry/stress free situation what with the mechanical checks, ltd. warranty and other assurances that I was getting a great value. My salesperson, Kevin Ball, was informative, very helpful & resourceful through all the steps in the process, friendly and well-humored. I would certainly recommend anyone shopping for a used car to seek out Kevin and go to Jordan Ford.

Roberta Ritschard

Nov 7, 2016

Pleasant! They took me to work and picked me up. My car runs great now! THANK you!

Mary Luber

Nov 4, 2016

I made an appointment. I arrived early on the appointed day. My car was serviced immediately.

Jo H. First time buyer

Nov 2, 2016

Had a great experience buying my new Toyota RAV. John Leap did a great job assisting me with this purchase. And Josh was great explaining all the electronics and setting the features on my car. Thank You.

Perry Lay

Nov 1, 2016

Ron Bell and Kelly are great at the Ford lot. Appreciated all they did to help me get into my new car.

Miranda

Oct 31, 2016

Ron Bell was terrific. His ideas for a lease are actually the only reason we were able to get a truck now instead of 2-3 years in the future. I like the "Jordan Way" of no haggling as well. This is the second vehicle we have purchased from Jordan, and plan on making all future purchases through Jordan as well.

George

Oct 26, 2016

Dealing with Cory was a very relaxed and pleasurable experience. This is my first time purchasing at Jordan and I will consider them strongly for any future purchases.

Joe Sickman

Oct 23, 2016

First time buying there, An have to say Great customer service an John J. was very nice to deal with.

Frank May

Oct 19, 2016

Great customer service, easy to deal with, got a better financial deal then I had.

Samantha Hurlbut

Oct 14, 2016

Always a good experience. Jeff and Russ in the truck shop are some of the greatest people I know! They always make sure I am completely satisfied.

Melinda Davis

Oct 13, 2016

I have purchased three vehicles from Jordan Ford and have recommended them to several individuals.

Phil Stokes

Oct 13, 2016

staff were very friendly and did an excellent job explaining everything. The service was good and the time it took was reasonable. I came while the techs were at lunch so I did end up having to wait longer than someone probably would normally.

Mary Purvis

Oct 11, 2016

Jeff treats us like family. He is so awesome. His service department crew is awesome also.

Barbara Ritty

Oct 8, 2016

I have never been dissatisfied with the service I have received.

Jerry Neff

Oct 6, 2016

it was great they are always friendly place is really clean play area for kids

Clare Palenchar

Oct 5, 2016

Did a great job and took care of me very well (and my vehicle) despite being very busy.

Donald and Dolores

Oct 5, 2016

Ron Bell was a very courteous and knowledgeable salesman. He has a complete 5 star rating from us. Ron was helpful in every way in answering our questions. We are very pleased that we came to Jordan's and very happy that Ron was the gentleman who was there to help us in purchasing our Ford Focus. We think he deserves a raise!

Sarah Redman

Oct 5, 2016

Great place to get a car!! Very friendly; great prices; great service; great benefits. I'll be back again when it's time for another car.

Dennis Orosz

Oct 4, 2016

The usual level of excellent service. Friendly and helpful staff and job done right.

Janet Meyer

Oct 4, 2016

I always take my cars to Jordan because of their service and attention to detail. I never have a problem with any of their work! I can be assured that the service on my car is done properly.

Logan May

Oct 3, 2016

I had a wonderful experience. I found just the car i was looking for, and i was taken seriously when wanting to purchase it. I wasn't pushed into another car, and i didn't have to negotiate the price at all! Great job. I hope to buy another car from tgem again in a good 8-10 years.

Mike Banashak Account Executive

Sep 30, 2016

Great help, very friendly, and got right down to business. Would definitely recommend Mike Banashak to anyone!

SBogol

Sep 30, 2016

Kevin was very kind and helpful when I was picking out a car. He put up with me test driving a ton of cars and even one of them twice! He was not pushy at all and he was very knowledgable about the cars I inquired about. I ended up leaving in the morning to look at other options and decided I wanted a car at Jordans that someone else was no lookinh at. Kevin called me right away to let me know that the other person had deferred an offer until the next week. Thanks to Kevin calling I was able to seal the deal and get the car I wanted!

Tom

Sep 29, 2016

Shopped all the dealers for Toyota. Mike Gaffney. Jordan Toyota a delight to work with. You will not regret working with Mike, no pressure got everything I wanted in a car buying deal. John Pickad in service a huge plus.

Abby Lechlitner

Sep 28, 2016

First of all, I would just like to say thank you so much to Shawndel Gordon, Kara, and Todd. Thank you for all your help with my title situation and your willingness to work with me to get it fixed. I really appreciate it! Shawndel made my car buying experience the best one yet. He treated my husband and I like family. Shawndel really knows how to treat his customers and make them feel comfortable about buying a car. Just the whole overall experience I had at Jordan was amazing. I just cannot thank them enough for all of their help!

Kevin Luther

Sep 23, 2016

This was our first experience at Jordan. We worked with John Jackson at the pre owned store. He was very helpful, knowledgeable, and down to earth. We felt no pressure during the entire purchase process. My only complaint would be that it took a while to get into the finance office to finish the paperwork, they were very busy that day. So we did understand. Would definitely recommend Jordan and John.

Brad Dunfee

Sep 17, 2016

We bought 2 used vehicles in 3 months from Jordan. Kevin Ball was our salesman. He is great.

Gil & Penny

Sep 9, 2016

We have never had a better experience buying a car. Our salesman, Jake Alexander, was extremely kind and professional. The lease manager and finance manager were both efficient. Shawn, in parts, was very polite and helpful when I called to make an accessory purchase. We have both purchased numerous cars in our lives and now have a completely different opinion about auto sales. Thank you Jordan for your no hassle philosophy!

John

Sep 7, 2016

I rated the experience highly, but it should be noted that my buying process was very simple because I didn't trade in my used vehicle and I didn't finance - maybe the opportunities for customer dissatisfaction were fewer than for other customers. The sales person (Dan Stacker) was very straightforward and didn't try to steer me in any particular direction. Using his computer, he found a car at a nearby dealer that fit my specifications, and brought it in the next day. I was a little surprised that we were unable to find a time to close the deal until a week later due to Dan's previously set meetings and appointments, but the interim included a holiday weekend, and I indicated I wasn't in a hurry, so he took his cue from that. No real complaint there, just a nitpick: the car wasn't spotlessly clean after the delay. Again, no big deal. The car had no defects or misfits that I could see. Closing with the finance guy was painless. I let him go through his spiel about the available added protective treatments, then said I would decline them, and he didn't try to talk me into it. I look forward to the free one-month checkup, and 2 years of free routine maintenance offered by Jordan. I didn't come away from the dealership with the oily feeling that I had from several other dealers that I visited in my search for a new car. Jordan doesn't bargain - they just state their lowest price. Maybe there price I paid was slightly higher than I might have gotten from a drawn out, unpleasant bargaining process somewhere else, but based on what I could learn, it was close to the best price I could have expected. Overall, at the end of my first day of ownership, I'm a satisfied customer.

Mike K.

Aug 28, 2016

I recently purchased a new Toyota Camry from Jordan Automotive. It was a very good experience. Dan Stacker was the sales representative I dealt with during the car buying process. Overall I was very pleased. I was never pressured into any car or options during the entire time. Dan explained everything to me in detail.When I picked the car up, Dan went over everything. Technology has changed a lot since my last new car, and he showed me how to set up the audio system, along with other functions of the car. Everyone else I dealt with at Jordan Auto was friendly & helpful and I got all my questions answered. Everything was open & transparent, and there were no hidden fees.

Carol L. Olson

Aug 27, 2016

All and all, my experience was pretty good. I wasn't impressed with the Sales Manager. My sales representative was very helpful and accommodating. He had to find my car. There wasn't one on the lot.

Charlene Hutti

Aug 23, 2016

Service appointment went smoothly and expeditiously. Always a pleasure to work with the people at Jordan Automotive.

Robert Szerencse

Aug 21, 2016

Body shop work was done quickly and expertly. It was finished in much less time than originally promised.

John Martz

Aug 19, 2016

Found problem with engine light and no power every two blocks.

Marc Parker

Aug 19, 2016

excellent service. having loaner vehicles really helps the customer immensely. sadly very disappointed that jordan ford took away the car wash option. i understand there were individuals that abused it. now we are punishing all of the good for the few bad. if we bought the vehicle with that promise it should be honored at least by giving us 52 car washes per year. then, if someone is wants to 'burn' through them we still can keep our cars clean during the winter months.

James Britton

Aug 16, 2016

this was an excellent 40,000 mile service the service representative was very helpful

Myra Smith

Aug 12, 2016

Always get the best service and advice from all at Jordans, It was really great working with Mike Gaffney explained all the incentives and perks that would be beneficial to me. Thanks again!!!! It has been great leasing the Corolla and it does get the LOOKS from other drivers,

Irene Kafka

Aug 6, 2016

Every one was very nice, had no problems, finished when they said they would and explained everything to me.Great service

Kyle

Aug 6, 2016

First time buyer:Thank you Dan Miner for making my car buying experience as easy as possible and hassle free. Dan was there to answer all my questions and make sure I was comfortable with the vehicle I was purchasing. Dan and other staff members at Jordan Ford Mishawaka went above and beyond for me. Thank you again.

Crystal

Aug 2, 2016

I leased a 2016 Camry from Jordan Automotive. Kevin Ball was the most helpful, patient, and easy going individual to work with! Considering I am one of the most indecisive people ever, Kevin never made me feel pressured to buy anything and worked with me to ensure that I was making the right decision. Kevin also made sure that I understood everything that I was getting in to before making that final decision. Kevin excelled at communicating and also kept me informed. I appreciated his help, his honesty, and approachability. I would recommend Jordan Automotive because of him! Thanks Kevin!

Robert Fiorentino

Aug 2, 2016

As always Jordan Ford did a GREAT job from start to finish with the lease on my turned in vehicle and my new vehicle. T.K. does a fantastic job every time and always makes the whole process simple and painless.

Gregg Holycross

Jul 31, 2016

There is no way I would even consider going anywhere else for service for my Ford Escape.

Michael Ernzen

Jul 29, 2016

The process was very painless and fast. Everything was well organized and I was out in no time.

Jerry and Pam

Jul 28, 2016

Best experience ever trading in and buying a new car! Highly recommend!

Krissy

Jul 26, 2016

Worked with Dan Stacker and he was amazing. He took the time to understand me as a person and my likes and dislikes. He was patient, as I changed my mind several times. There was a small glitch in the paperwork and I had to come back....they went above and beyond to make up for the inconvienence. Always have great experience with Jordan and won't go anywhere else.

Steph K.

Jul 26, 2016

Mike Banashak and the crew down on the pre-owned lot were fantastic! I appreciated their low pressure attitude during the entire experience. This was my first time buying an expensive car and they were exceptional!

Chuck Raes

Jul 22, 2016

I VERY SATiSFiED WIth the people at Jordan Automotive and the way there handled thing especially with Shawndel Gordon he went out of his way to treat with respect and no pressure to buy which really liked . I would recommend them to any one .

Matt H

Jul 20, 2016

The sales representative (Dan Miner) was very helpfull and and low pressure. He made the car buying experience quick and easy. I would highly recommend him and Jordan auto for how car buying can be stress free and FAIR.

Shirley Ferency

Jul 20, 2016

I purchased my 2010 Fusion from Jordan Ford as a new car. It has always been serviced at Jordan's Service Department. The staff in the Service Department treats me with the utmost courtesy, and goes above and beyond to be sure I'm comfortable while I wait. When I leave Jordan's after my service appointment, I have confidence that my car has been inspected thoroughly and I am aware of any problems. I give Jordan's a two thumbs up!

Doyle Burke

Jul 19, 2016

Had a great experience at Jordon Fords as I always do. I cannot think of any better treatment I could get anywhere else. Thank you for your excellent service.Doyle Burke

Richard Longley

Jul 19, 2016

I dropped off my vehicle over a weekend when no one was there and left my key and information in the drop box. I didn't know how smoothly that would go having never done that before but the service department called me first thing Monday morning and we discussed my issue and they took care of it 2 days earlier than originally projected. I was very happy!! Jordan Automotive Group in Mishawaka is fantastic! Thank you everyone!!

Deb Bang

Jul 18, 2016

Staff were friendly and you did not feel pressured to buy a car. Had to call about a problem we found on the car and it was handled in a professional and timely manner. I feel they where fair on my trade in.

Elise Pfaff

Jul 18, 2016

My car was scheduled for 40,000 maintenance. The service staff were friendly.

Joe Leaseburg

Jul 18, 2016

Very thorough work, fast and helpful. Getting to a service person took more than three phone calls

Andrew Jordan

Jul 17, 2016

Great sales experience, helpful sales associate, overall satisfied

Dale Blucker

Jul 16, 2016

we late due to accident on 20 bypass tried to call to let someone know, but couldnt get answer. Did service car even tho 30 min. late. AAppreciated it because came from Nappanee.

Larry Greer

Jul 15, 2016

Staff was helpful, but you need more than one on duty a time. Or a quicker way to get backup assistance on the floor.

William Gray

Jul 15, 2016

I scheduled a regular oil change for my 2010 F150 as well as my 2015 Toyota Highlander. The work was performed on time and done very well. I am pleased with the work and will bring my vehicles in for future service.

George Baker

Jul 11, 2016

We had a great experience at Jordans with Ron Bell. Nice test drive with Ron explaining all the finer points of the new Fusion. Real happy with my deal and the auto and Jordan Ford. Thanks Ron! George Baker 2017 Fusion

Jerry Makinen

Jul 10, 2016

We purchased a used vehicle. Everyone was very helpful, however we gave a maximum amount we wanted to spend and this was exceeded. Overall experience was positive.

John Martz

Jul 7, 2016

job done in a timely order, worked with me in changing to a earlier time

Ann Patnaude

Jul 6, 2016

This is the 6th vehicle that we have purchased from Jordan's and our 3rd that Kevin Ball has been our salesman. Kevin is great to work with and makes the car buying process very fast and easy. Hopefully we don't need another vehicle for a while but will call Kevin when we do!

Thomas VanderHeyden

Jul 6, 2016

Had service done on my Escape. The service was excellent. The service advisor was very helpful.

Carl Juroff

Jul 5, 2016

The dealership did a great job.. The complaint I have is I had to pay a deductible for this warrantee work.

Leon Casper

Jul 5, 2016

We took our car in to Jordan the night before our appointment just so it would be there the first thing the next morning. The service staff were still working and they got our car done that evening and we picked it up.

Loretta Hanna

Jul 5, 2016

MY SALESMAN RON BELL WAS VERY NICE AND POLITE. I WOULD TELL EVERY ONE ABOUT HIM. RON WAS VERY HELPFUL. LORETTA HANNA

Susette Liska

Jul 4, 2016

Your service department and staff never cease to give the most awesome service ever. Corey and Vince are great. The service I required Friday, July 1st, was not a schedule srevice appointment but they were Johnny on the spot and fixed my 2005 Ford Five Hundred. Thank you to Jodan Ford Service for always treating me so special and being so kind. I will highly recommend you to my friends. Thanks again.

Timothy Davis

Jul 4, 2016

We bought our 2015 Ford 150 to replace a 1994 Ford Explorer Both bought new We are Ford people Our other vehicle is a 2000 Ford TaurusThe truck has been only vehicle bought at Jordan'sOur salesperson Ron Bell treated us with respect and fairnessThis was our first time dealing with Jordan service department we had oil change and checking of enginePlus a buff and shineEverything was done professionally Very satisfied with service department and cashier

Donald Patzer

Jul 1, 2016

2014Ford Fusion. Salesman Kevin was extremely helpful and polite. Very professional and no pressure. Would recommend him to anyone. Enjoyed the car buying experience at Jordon's.

Elinor Huggett

Jul 1, 2016

The work was done quickly and the service manager (Hernandez?)did an excellent job of explaining why the turn signal flasher wasn't working.

Roy Bell

Jul 1, 2016

salesman was very helpful and knowledgeable about the vehicle and the buying process

Vittoria Giannetto

Jul 1, 2016

Service was great! People were friendly and helpful! The body work on the car looks fantastic and will definitely come back for all my service needs.

Michelle

Jun 30, 2016

We bought our first minivan here last year and came back this month to buy an upgrade for our second car. Kevin Ball found just what we were looking for and in our price range! The buying process was so simple and everyone was friendly and more than helpful! We will be buying many more cars here in the future!

Ronald Clements

Jun 29, 2016

THE STAFF WAS VERY HELPFUL AND COURTEOUS.I WOULD LIKE TO SEE A DRIVE IN OIL CHANGE SYSTEM PUT IN PLACEIT WOULD BE MORE CONVIENT TO USE.WHEN ARE THE DRIVERS AIR BAG GOING TO BE IN STOCK?

Brian Steinke

Jun 28, 2016

I am still puzzled and not real happy about the bill. Ford Motor Co. gave me a coupon/certificate titled "The Works" which provided for a wheel rotation, fluids to be topped off, multi-point inspection, and oil change, all for $39.48 or less. I scheduled an appointment to take advantage of the offer which was to expire June 30, 2016. However, when I tendered the coupon/certificate to the cashier she told that because my Taurus required 6 quarts of oil (and not 5 quarts), the coupon/certificate with Ford would not be honored as stated and I would have to pay $49.48. That said, I would be allowed to apply my $10 Jordan service credit resulting in a total bill of $39.48. I paid the extra $10 but it still troubles me. Ford would have known that my new car purchase was a Taurus. Why would they welcome me as a customer and promise "The Works" for $39.48 OR LESS but fail to disclose that it didn't apply to my vehicle because it required 6 quarts? It doesn't make sense.

JenL, Mishawaka

Jun 28, 2016

I have purchased my last 2 vehicles from Jordan. They have our business. We like that they put the actual lowest price on the vehicle, and that is the price. You don't have to leave wondering if you got the best deal or not. Also, they gave me a very fair price for my trade-in. Historically, I have never been happy with the trade in value, and I always do my homework and look at the blue book trade in value. They actually gave me a little more than what I expected. Kevin Ball is the salesman that we have worked with. He is the least pushy car salesman that we have ever worked with. Last year, we went in and looked around, because that is where we bought our previous vehicle. And we just didn't find exactly what we were looking for, and he didn't even try to push us into something we didn't love. So when we came back, we worked with him again, and we found exactly what we wanted, and we bought it. I would absolutely recommend to a friend or my own family.

Jshipkosky

Jun 28, 2016

As usual our experience with Jordan Ford was flawless. Joe Banashak was our salesmen and he was awesome. We bought a certified pre owned Escape and the price was right and we got top $ for our trade in. Thanks again Jordan Ford!

Michael Ploof

Jun 28, 2016

Bob Heydan, Joe Heydan, and Dennis Farrar made this one of the most pleasurable and painless car buying experience I have ever had. I would highly recommend Jordan Automotive and the Jordan Experience to anyone who needs to buy a vehicle. Great job guy's!!!

Tamara Eggbeer

Jun 28, 2016

This was the 6th car in 10 years that we have leased or purchased from Jordan. The Jordan Way makes each transaction easy and we know we are getting a good honest deal!

Bonnie Daker

Jun 27, 2016

Thank you Jordan Ford for always making me feel at home!! I loved my chocolate chip cookie and the massage chair! I didn't want to leave the showroom! The changes that Mr Kapson has made to the dealership is wonderful!!

Florent Vervaet

Jun 27, 2016

Purchased 2017 Escape - I never buy quickly but I made sure I always spoke with the same salesperson, Ron Bell. Trip 1 - get sales literature (we were also considering a Kia). Trip 2 - Ron scheduled a test drive. Trip 3 - After deciding on options I sat down with Ron for pricing and availability. I had already done research on pricing at this point. Went home to discuss with Cheryl about her vehicle. Trip 4 - We met with Ron to close the deal. Trip 5 - Closed eal on Thursday, Escape was in on Monday and we picked it up on Tuesday. Cheryl is very happy with her new car, which makes us all happy. Ron did a super job with us. The last time I had purchased a vehicle from Jordan's it was a 1986 Escort SW. Thanks for your help again.

nancy wiskotoni

Jun 27, 2016

I liked the fact that Patrick Dresser knew the products. He knew what we wanted and really didn't try to steer us in a different, more expensive direction.

Norris Whitfield

Jun 27, 2016

Service to my Flex 2011 was quick and efficient. Services I requested were provided without pressure to buy additional services.

John Sands

Jun 25, 2016

They diagnosed the problem swiftly, repaired it before the end of the day, and provided me a loaner which they were not sure they could do. Made the day go well.

William Yarbrough

Jun 22, 2016

The experience was great. Patrick Dresser was an excellent salesman. Our Ford Edge is beautiful and we are very satisfied with it. I am also impressed with the method of appraisal (allowing the owner to be involved) and also the fact we received what we felt was a fair allowance on our trade-in.

Jason

Jun 21, 2016

Overall great buying experience. Staff very friendly and knowledgeable. Quickest and easiest car shopping experience. The car we purchased was well taken care of with extra perks such as new tires and brakes. Thanks to all the staff!

Ann

Jun 20, 2016

I purchased a 2013 Ford Escape from Jordan Automotive Group. Kevin Ball made my buying experience go very smoothly. He was diligent in explaining every step and was very patient with all of my questions. Whenever I have called or stopped in with a question, he has gone out of his way to assist me. He is thoroughly knowledgeable and gave some outstanding customer service during and after the sale.

Esther Costello

Jun 20, 2016

I mentioned an issue with my car when I brought it in for oil change, it was something I had noticed in my front end, I called it a creaking/ groaning. I was told they couldn't find anything, however the problem still exists.

Leroy Hochstetler

Jun 20, 2016

10,000 mile service on 2015 Ford Edge. Service was excellent and the staff is always friendly and helpful.

Matthew Ravosa

Jun 20, 2016

We purchased a 2017 Escape. Joe Hayden and Eric Ashbrook were very helpful with the initial online and in-office work, respectively. Vincent was great scheduling work on an older Escape that needed work due to a part recall.

Mikel

Jun 20, 2016

Came in for a scheduled oil change, everything went smoothly and it was finished sooner than I thought it would be.

Scott Schroeder

Jun 17, 2016

Service was great, no complaints. I will probably be a return customer again.

Ross and Randy

Jun 15, 2016

Kadi Wood, Kara, and Socrates made our buying experience a pleasure from start to finish.

Terry Hunt

Jun 13, 2016

I normally do not write reviews but felt this was something I needed to say about Shawndel and Jordan Ford. This was our first Ford purchase and by far the most pleasant pre-owned buying experience I have ever had. The staff at Jordan Ford are exceptional people to deal with and would certainly bring me back for another purchase. Our salesman Shawndel Gordon was an absolute joy to work with and we have recommended him and Jordan Auto to family and friends to purchase their next vehicle. In addition to Shawndel we also received excellent care from Kara Mitchell and Mike Banashak before and after the purchase. Quite honestly I was seriously considering another vehicle in Michigan but it was Shawndel and the Jordan experience that made all the difference and that is why we made our purchase at Jordan and will again. I can't say enough good things about the Jordan staff and the whole buying process. Thanks for everything!

Rich Cullar

Jun 12, 2016

Shawndel Gordon, our account executive, was very patient as we test-drove several vehicles, and was very thorough explaining the benefits and in completing the paperwork, as was the assistant business manager. It was a very pleasant experience.

Jennifer Sutherland

Jun 10, 2016

Great service! Jordan is always so personable and takes care of everything! I couldn't imagine taking my vehicle anywhere else.

Mark Richardson

Jun 10, 2016

the body shop did a great job as always, the estimate was exact and everything went as it should have I am very satisfied.

Nancy and Ken O.

Jun 10, 2016

What a wonderful experience. Dennis helped us through the entire process. The easiest car purchase ever. Thank you!

Jim Barnhart

Jun 9, 2016

This is the third car I have purchased from Jordan's and Kevin Ball has been my salesman on every one. He is not pushy and I feel comfortable working with him. He is very helpful and easy to work with. He is the main reason I keep coming back to Jordan's.

Gregory Wendowski

Jun 8, 2016

I was early and able to get in right away. Staff was efficient, friendly, and on time. Waiting room comfortable and clean.

John Walters

Jun 7, 2016

Staff kept me in the loop on my C-Max, approximate time to finish the "works".

Donald Riggs

Jun 6, 2016

I believe this is my 11th or 12th car/truck that I have purchased/leased great dealership! Tom K. does a great job!

Sandra Davis

Jun 6, 2016

I purchased a exquisite Red 2013 Lincoln MKX. I was met at the door by salesperson Shawndel Gordon. A very professional and friendly young man. With an attitude of selling me the car I wanted without me feeling pressured to do so. He answered the questions I asked and some I hadn't thought of. I left the dealership without making the purchase because I wanted to check out another vehicle. After checking it out I realized I didn't want the Lincoln MKX to slip away so I called Shawndel and he came and picked me up at home and brought me back to Jordan Ford so we could finalize my purchase. This was my first car buying experience . Shawndel was amazing through out the entire process. I would recommend Shawndel and Jordan Ford to anyone looking to purchase a vehicle.

HMAshley

Jun 5, 2016

We went in looking after a toyota corolla on the budget lot. The service was great start to finish, even though I had an issue with moving the seat during the test drive, the staff held it for us and brought it in for repairs first thing in the morning. The car runs great, the service was excellent, the staff were patient in accommodating our schedules and unpredictable issues (like fixing the seat). Even though it was a long process everyone was friendly, that place is like a family, as various different team members asked how we were doing. Most importantly, I felt no pressure at all to buy a certain car. I would 100% recommend Jordan Automotive to anyone.

Ryan Luczkowski

Jun 5, 2016

The staff was very friendly and very helpful with a few questions I had concerning towing a trailer with my truck.

Danny Hertel

Jun 3, 2016

It was an oil change and tire rotation. Did a nice job washing it too.

Kimber

Jun 1, 2016

This is the fourth vehicle my family has purchased fr om Jordan's and we are always blown away by the no haggle process and how easy it is. Mike B and Kara took great care of us including settimg up our devices to our new car. Thank you again!

No names

Jun 1, 2016

I was interested in a used car, contacted the dealer, was told the car was sold. The exact car was still advertised on various web sites as well as the dealer's site. Really??? It doesn't take over 1 week to delete your ads.

FusionFan

May 31, 2016

We purchased our new 2016 Ford Fusion this morning and picked it up right after lunch! We are a repeat customer and knew what we wanted. The salesman Ron Bell was very friendly and professional. Actually all the staff members we met and interacted with were of very high caliber. It is one of the reasons we are repeat customers to this dealership!

Kendall Dahlstrom

May 31, 2016

We have a 2013 Ford Fusion that was purchased from Jordan Ford. Our prior experience with the service department has kept us coming back there for service. They keep good records, and the reminders are helpful. The staff has been helpful in considering warranty extensions and the options available.

Larry

May 31, 2016

Mike Gaffney made it a very good experience. It is the second Toyota that I have purchased from Jordan.

Arnold Oblenis

May 30, 2016

I us my F-250 to pull my car trailer. It doesn't get a lot of miles but I still get it sevrviced once a year. Jeff Miller service manager and all the at Jordon people are courteous and polite. Thank you!

Bart

May 27, 2016

I resisted buying a newer car for several years. Once my car reached the age that it could legally consume alcoholic beverages, I knew I had to take the plunge. I was nervous about the process, but Mike Banashak was the cool voice of reason. I told him I wanted an economic car and he didn't waste my time by showing me other vehicles. I fell for the first car he showed me. With 50+ mpg, you can't get much better than the Toyota Prius. The next hurdle to jump was the fact that I had cut up my credit cards years ago and I literally had zero credit. Jordan's finance team got me approved and I drove my new car home that night. I would definitely recommend purchasing from Jordan Automotive.

Bradley Dunfee

May 26, 2016

we had a great experience from Jordan Ford. Kevin was very patient with us. We had been car shopping for almost 10 months and decided on the great people at Jordan. Every time we went there to check on a vehicle we might want there was never any pressure. That goes along way with people.

Michael Harting

May 25, 2016

Jeff Miller is my service tech. He is great and very hands on. My only complaint is Jeff is hard to track down with his many tasks, and dislocation from the rest of the staff.Sometimes a timely response is difficult. A person in a clerical position should probably be in his office.

Lila R, a Jordan Fan

May 24, 2016

I have not rated repairs as I have not had to take advantage of that service as of this date. I can not help but feel that the repair department would be as great as the rest of the Jordan team. For myself and my husband, this is the only place we ever consider looking for a different vehicle when we start thinking of a different car. The sales staff is the most excellent to work with. I believe that if they can not work out details that meets your specific needs, no one could. This is the only dealer that we have found to be upfront, no haggling bend over backwards to find just the right vehicle to meet your desires. Thank you so much JORDAN TEAM.....

Robert Macel

May 22, 2016

Dan Bowman did a very good job for us, as did everybody in the show room when we bought our Fusion.

JJMJLS

May 15, 2016

Had a great experience purchasing our 2016 Corolla. The entire staff was very accommodating and friendly. Our sales representative Mike Gaffney took time to explain the options available to buy versus lease. He made sure everything was ready to be picked up on time. Paul who handled the financial arrangements was also very friendly and ensured we understood the paper work we needed to sign to complete the deal. During the whole buying experience there was no pressure and they were very honest and upfront in their dealings I would highly recommend doing business with Jordan Automotive and Mike Gafney.

Shawndel's #1 Fan

May 15, 2016

Started the dreaded car shopping. I was sure I wasn't going to buy a car until I visited every dealership and found the best deal in town. Walked into Jordan Auto and was greeted by this rambunctious 'young punk' and I thought 'here we go'. I already had a car I loved and I didn't want pressure, but my car is11 years old and time to start thinking. That darned punk was awesome. He LISTENED to what I loved about my current car and steared me away from anything that didn't measure up. Every car he showed me, had what was important to me. He was honest with useful feedback (good and bad) on every car. Impressed is an understatement. I bought a car in 3 days and never looked anywhere else. If you want the best, stress free, most fun test driving and car buying experience, go see Shawndel Gordon. Who I initially thought was a young punk, turned out to be an experienced, knowledgeable man who I enjoyed car shopping with.

Pat and Tom

May 13, 2016

Pat and Tom would like to say, our experience at Jordan Automotive was great. Our salesman, Patrick was a pleasure to work with and easy to talk to. He answered all our questions and concerns. When we came back to test drive the Fusion for a second time, Patrick remembered us immediately and greeted us with a smile. We had added accessories to our new car which Pat arranged to have added and was ready as promised. We could not have asked for a better salesman and would gladly recommended him. Sincerely, Pat and Tom

Debbie Baker

May 12, 2016

Kevin Ball was an excellent salesperson. He was very helpful, very personable and knowledgeable about the vehicle itself. He was a pleasure to work with and we will be recommending him to anyone we can.

Joseph Robertson

May 10, 2016

This is our second time buying a car from Jordan Ford.. We purchased a 2016 Ford Fusion. Everyone went above and beyond to get us approved and into our new car.. Everything was great. Thanks Jordan Ford..

Ken and Barb from Mishawaka

May 4, 2016

We have had both a Toyota a Camry hybrid and a Prius Hybrid. We really liked the quality and reliance of the hybrid, but we wanted to get an SUV vehicle. We were very excited when we discovered the new 2016 Rav 4 would have a hybrid model. We went down to Jordan Ford and met up with Mike. We knew exactly what features we wanted so we sat down with Mike and he helped us make a search to find a vehicle that fit all the needs that we had. Mike spent quite some time looking but finally found one, on a ship in the ocean, being delivered to the USA! We couldn't believe it because it had started to look hopeless. He made all the arrangements to get it delivered to Jordans. All we had to do was wait. Mike is one heck of a guy and very easy and personable to work with. He spent as much time as it took to go over all of the features and explain how everything worked. If he wasn't sure about something then he went out of his way to find the answer. Dealing with him and the rest of the Jordan staff was easy, pleasant, and very efficient.

Taurus#4

May 4, 2016

I love the no haggle experience. I did my research prior to going to Jordan, knew what car I wanted, test drove it, bought it. Cory Cuskaden guided me through the process, answered all of my questions, pointed out the benefits of the Jordan Way, etc. I got a great deal and am very happy with my Taurus SEL. No doubt I would come back again!

Angelo

Apr 27, 2016

I just purchased a Honda Civic at a great price. I want to thank Kevin Ball for his porfessionalism and willingness to go the extra to make a pleasent car buying experiance. You will just feel comfortable, That my friends is how you buy a car!

Dan S

Apr 27, 2016

We dealt with Kevin Ball and he made sure we were taken care of at every turn. I never once thought we were getting hosed or felt like the normal "used car lot" feeling. It was so refreshing to know we were being taken care of and that alone blew the competition away. I love how there is no negotiating (because the prices are as low as I could find) and the salesmen do not make commission! I'm sure everyone there would have treated us the same way but Kevin went the whole way to make sure that he got the sale, but more importantly, he made sure it was the right buy for our family. Thanks Jordan!!!

Edward Stokes

Apr 25, 2016

I recently purchased a vehicle at Jordan, and the whole process from beginning to end was quite a pleasant experience . Shawndel Gordon, my sales rep was very professional helping to make my buying experience go very smoothly. I would recommend to anyone looking to buy a new or used car or truck, stop at Jordan first, probably wont need to go anyplace else if you do that. They also have a great service department run in a very professional manner, what more could you want in a dealership ??

Laurie W.

Apr 24, 2016

My 20 year old daughter's car was totaled by a fire. I was pressed for time in finding her a replacement but I didn't want to make a poor, hasty decision. Dennis Ferrar and Angela on the Budget Lot were helpful and honest as I worked through my decision. Both took their time answering which made it apparent to me they were giving a thoughtful and honest answer. My daughter loves her "new" car.

ALT

Apr 22, 2016

Over the last 20+ years, I have purchased at least four vehicles and encouraged friends to purchase at least a half dozen more. The quality of selection and prices that are on the vehicles have always been outstanding. I have always had a courteous shuttle driver every time one of my vehicles has had to be serviced or repaired.

Dano

Apr 18, 2016

My girlfriend had been wanting a mustang convertible. I told her if she found one used in good condition, I would consider it!! She showed me what she found on the Internet at Jordan Automotive. Wow!! We were amazed at this beautiful 2011 Ford Mustang GT 5.0 that only had 2900 miles. A 2011 in perfect shape, nearly new, now has a home in New Orleans. And it was all done over the Internet. But, I would suggest to get your own shipping company. The car was in my driveway within 15 hours after being picked up!! American Auto Transport got the job done!! Very Happy!!

Todd Hurley

Apr 16, 2016

Dennis Ferrar was excellent! We really appreciated him taking all the time he did with us to get us the vehicle we wanted. I used to hate going to car lots because it always seemed like a hassle. Not at Jordan though!! The service was excellent and buying a vehicle was stress free!! Thank you Dennis and thank you Jordan Ford!! We will be back!

metalchick

Apr 14, 2016

I have never experienced such a comfortable, laid-back experience EVER at a car dealership until now. I needed a newer vehicle but dreaded dealing with salesmen. Cory and the entire staff that I dealt with were very genuine and extremely honest! I would definitely recommend this dealership to anyone in the market for a new or used vehicle!

Paul Lehman

Apr 9, 2016

We are very pleased with the Jordan way. Great sales team Mike went out of his way to make sure every thing was to our satisfaction.

Bambam

Apr 7, 2016

I was in need of an immediate car when my car suddenly stopped working. I had a specific budget in mind and when I got to the dealership Kevin had several cars available to show me without having to spend hours looking. Even though we had a small glitch in the financing/lease amount, Kevin was able to negotiate for me and get me the price I wanted to pay. I would recommend Kevin at Jordan Ford to anyone who needs a new or used car.

Ken

Apr 7, 2016

I have always been impressed with the way they do business. No Pressure! I enjoy shopping for new vehicles the Jordan Way! Freindly staff, wonderful service people. :)

OneHappyCustomer

Apr 3, 2016

We couldn't have been happier with our recent purchase of a used car at Jordan Ford. A special thanks to Shawndel Gordon for his great assistance in choosing the right vehicle, and to his manager Todd for the 'winter rims and tires'.

Kathy Allen

Apr 1, 2016

I just purchased a 2015 Sonata from Jordon Ford and I love it!! It was a very smooth transaction from start to finish. Kevin Ball was very helpful, and answered all my questions. He helped me to figure things out on my new car as it had some bells and whistles I had never had or used :) They have great perks that go with buying a car from them, awesome, as you don't get that much these days. Great experience all the way so Thank You Jordon Ford and Kevin Ball for everything.

aka "crissy"

Mar 31, 2016

I was searching for a car. When we came upon this dealership. I felt very welcomed and Kevin saw us and approached us. Very professional and willing to take the time to help us find a car. Kevin answered all questions I asked and gave great customer services over the process of leasing my new 2010 Ford Edge. I appreciated all the help!!! I would recommend anyone looking for a new vehicle to check out Jordon's Automotive. Great people and customer services. Thanks to Kevin, Todd, and Mike I am a delighted with my new car. Jordon's Dealership rocks!!!!!

alb

Mar 29, 2016

I had the best sale team experience that I've ever had with a dealership. I received fast responses to my questions and inquiries. Procedures and services were clearly explained. I had gone to other dealerships in my area, and did not ask for my email, or information in order to contact me with new inventory. Steve Engler from Jordan came out to meet me on a freezing cold day in February, got my information, and regularly kept me informed of their inventory. I ultimately bought a beautiful black 2013 Camry with tons of great features and LOVE it. I will be going back to Jordan for an additional car when we trade in our old van. LOVE, LOVE, LOVE polite, genuine, and timely service of the Jordan team.

Katy N.

Mar 26, 2016

My husband and I have been shopping for a 2nd car and my mother recommended we check out Jordan Ford because she has had such exceptional service in the past. Cory Cuskaden was able to go through the different cars with us that would be in our price range. He was very helpful and didn't pressure us to buy anything we didn't want. He was knowledgable on used and new cars and showed us how leases worked. We ended up leasing a certified used car; a 2015 Toyota Camry. It was a wonderful deal and my husband loves his new car! I would definitely recommend checking them out!

Brian G.

Mar 25, 2016

This is the second used car I have purchased from Jordan. Both experiences have been excellent.

Brian Keefe

Mar 25, 2016

We recently bought a 2016 Ford Fusion and it was the best car buying experience we have ever had. We were forced to car shop suddenly due to an issue with one of our cars. We came in looking this past Saturday and Anthony came out and gave us great customer service without feeling the pressure at all that you normally get when buying a car. We were able to shop and get a price estimate all within 20 minute and left knowing we would come back to buy at Jordan. When we came back on 3/21 we met with Anthony and he provided amazing service during the entire buying process and finding even an extra rebate we did not know about saving us more money. We also dealt with Mike from financing who was fantastic and helpful on getting everything done and explained in a helpful and timely manner. Through the whole process we did not feel pressured to buy or pressured to pay more for something we did not need. We have discussed this experience and as long as we live in the area we will never buy a vehicle anywhere but Jordan and your company should be proud to have people such as Anthony and Mike working for your team. We will be recommending you to everyone we know that is looking to buy a vehicle.

Elizabeth Munoz

Mar 21, 2016

He was great. He did not push a sale on me. I did not feel pressured.

James Lenczowski

Mar 21, 2016

I have been dealing with Jordan Ford for over twenty years, and as usual your service and staff are exceptional. Thank you for time and consideration it is greatly appreciared

Melissa Hopson

Mar 21, 2016

FIVE star service any time you walk through the doors! Tom went above and beyond to get us the car we wanted and we are thrilled with our new Fusion. Thank you so much!

Nick G.

Mar 21, 2016

My husband and I recently leased a 2016 Ford Explorer and couldn't be happier - with the vehicle or the customer service. It has been awhile since we have been this satisfied with a car dealership. Above par!

Rob Henschen

Mar 21, 2016

We just purchased a Ford Explorer from Jordan and it couldn't have gone smoother. We set up an appointment with Cory Cuskaden and when we arrived, both models we wished to drive were waiting for us at the door. Cory explained the two models to us, then gave us plenty of time to drive and talk over what we wished to do alone. Once we decided, we went to his office and just filled out the paperwork...no going to the manager or any of that other junk. They posted a fair price, offered a very fair price for our trade in, and that was it. It doesn't get any easier than that! We love the Explorer, and Jordan also offers many perks after the sale that we will get much use out of. Thanks to Cory and Jordan Automotive...we appreciate the way you do business. Highly recommended!

Tamara S

Mar 21, 2016

We leased an F150 and Dan Bowman did an excellent job in helping us. The rest of the staff including Anthony from sales, MaryKay at the payment window, and Kristi from service were all exceptional help as well. Thank you!

Todd and Amyou Trindle

Mar 20, 2016

My wife and I delt with Kadi Wood. She was wonderfull. It's nice to see a company advertise a way of doing business and finding it exactly that way. No pressure, friendly and actually kinda fun. She almost made it to easy. The entire staff, especially her counter part in crime (can't remember her name) and even the finance manager were pleasant. I would highly recommend Jordan Automotive.

RHaines

Mar 18, 2016

I hate car shopping the stress and pressure. I cringe. Our Daughter bought a Flex almost 2 years ago and received a call from Jordons about a week ago to see if they still enjoyed it. And told me. Mom check them out. I did and couldn't be happier. Dennis at the Budget lot went out of his was to help me replace my totaled vehicle .. No pushing never once took me out of my comfort zone.Dennis and the whole Jordon team get 2 thumbs up. Check them out. You won't be sorry.

Debi

Mar 17, 2016

Used Ford Edge - It's like new! I appreciated the no-haggle pricing & it seemed to be in line with other pricing I researched on the internet. Former vehicle broke down, fair trade, and driving 'like new' in 3 days! You took me under your wing & I'm very pleased!

Ryan M.

Mar 9, 2016

I am very satisfied with my expierence with Jordon Automotive! Everyone I delt with was knowledgeable, friendly, and accomadaiting. I like the no negotiation pricing. Patrick was very helpful throughout the whole process and explained or answered all my questions. I am extremely satisfied with my new 14 Ford Escape

DMZ

Mar 6, 2016

I just purchased a new 2015 Ford Edge! I absolutely love it! Patrick Dresser was very helpful in finding perfect vehicle for me. When I first started looking for a new SUV, I never considered an Edge but after driving one, I was sold. Patrick was so easy to work with, he kept me informed as to the progress made in finding my Edge as well as making sure I was happy with my purchase once I received it...which was in a matter of a few days. Also, Adam Krempec did a great job helping me to understand how all the bells and whistles in my Edge worked. He sure made it easier than having to read the manual...that I truly appreciate. What a wonderful service! Kelly, the new car manager was extremely friendly and helpful as well. She went out of her way to make sure I was completely satisified.

Esaw

Mar 1, 2016

I just wanted to take a minute to thank the staff at Jordan Ford for my experience in buying my new Ford F150. The process was exceptional from start to finish. More specifically I would give high praise to my salesman, Ron Bell. Not only was he extremely genuine and honest but the whole process was transparent from the start. I had something to compare to as I visited 2 dealerships in the Michiana area, they did not begin to negotiate until I had an offer from Jordan. The quote I got from both was I will beat any deal you get by $500. Ron was able to understand exactly what I was interested in a vehicle and even change my thoughts on what I really could compromise on. His approach was quite relaxed and there was no pressure from him at all on rushing my decision. Not only did I leave Jordan Ford with a new Ford F150 but also I got the opportunity to meet some great people. When Ron had a question from me that he was not able to answer the team around him stepped in to assist. Great team work from all! Finally, this would not have been possible without the help of Finance Manager Mike Evans, thank you for your patience. I am very blessed to have had the Jordan Experience, and if anyone I come in contact that is interested in a new vehicle I will strongly recommend that they see Jordan first.

GT Owner

Mar 1, 2016

We are repeat customers to Jordan and couldn't have had a better experience ....once again. . It was our first time working with Mike Banashak and he went above and beyond to help make our buying experience enjoyable. We also appreciate Jordan's commitment to our community.

remllugrl

Feb 25, 2016

I have bought several new cars over the last 30 years and I can honestly say this is the best experience we have ever had! Mike Banashak was great! Let us take our time, upfront and honest, didn't call every day bugging us and was very pleasant to work with! Thank You Jordan Ford! Keep up the great work!

Tracy Maycock

Feb 25, 2016

The staff was great. They treated you like family. I didn't have to do anything. They did everything for me. I will definitely recommend Jordans to anyone. Again thanks Jordan for a wonderful experience.

Lyn

Feb 24, 2016

We knew what we wanted, and we got it with Karlie's help. Love the no haggle pricing and all the perks that come with Jordan Toyota!

Pattycakes

Feb 24, 2016

Thank You to Dennis Farrar for all your help you went over and beyond of your call of duty you did not rush me you stick to every word of what I was looking for and I got it to the gentleman that work with me to get approve I salute you to you guys are OUTSTANDING

Pete

Feb 21, 2016

We just purchased a 2016 RAV4. Mike Gaffney is an excellent salesman - very professional, helpful and knowledgeable. Sales manager Ryan Liedtky made us feel right at home. Kim Grenke, business manager, did s great job putting together our financing. This is our 4th car from Jordan Toyota. We'll continue to go back again and again!S

Joshua Harman

Feb 15, 2016

My experience was very fantastic! They helped me get what I wanted, a new truck! The staff was very personable and made every effort to get me all of the insensitives Ford had to offer. They did their homework! Thank you!

Walter Tyus

Feb 14, 2016

From your no-haggle sale technique to your friendly, professional and considerate sales and other Jordan Ford staff. I appreciate their time, efforts, and patience with me and the purchase of my 2013 Ford Edge.

Duncan French

Feb 9, 2016

As an someone from England who just moved to South Bend to start a new job, you realize very quickly how important it is to have a car so you can get around. I was recommended to visit Jordan Automotive by a friend. From the outset Shawndel, who was our link at the dealership, was fantastic. Always enthusiastic and very attentive to our needs, Shawndel helped shuttle us from our house to the dealership, took on test drives, and talked us through every part of the sales process. In the end we ended up with a superb deal on our used car, and the Jordan way became very apparent; great customer service, simple hassle free buying process, and a true sense of feeling valued. I want to thank everyone at Jordan for their help and support, but most of all I want to thank Shawndel for all the help and support he gave us at every stage. Now im not only an English man in South Bend, Im an English man with a great ride in South Bend!! Thanks guys.

Gina Bixler

Feb 8, 2016

The staff at Jordan Automotive Group is always professional and helpful. It's a pleasure to deal with them and to know that your automobile is being taken care of in a prompt manner. I appreciate being able to trust them with the diagnosis and repair, or with the maintenance of the vehicle.

Leroy Hochstetler

Feb 8, 2016

prompt and friendly service. nice facility-----------------------------------

Robert Weber

Feb 6, 2016

I can honestly say that since our first purchase at Jordan in 1996 and all the times we have taken our various vehicles in for service, we have never had an issue or problem. The sales folks are great but the Service Writers are excellent. The Service Manager, Cory Haden, has put together a super staff of Advisors and Techs who are more than knowledgeable, helpful and skilled. Always on-time service at a fair price. What more could you ask for? Jordan has my business for years to come.

Christopher Feller

Feb 5, 2016

I was in an accident where my car slide off the road. Jordan did a great job and talking through my claims with my insurance company and kept me in the loop during the whole process. For such a stressful event, Jordan made it as easy as possible.

Marcus Hubbard

Feb 1, 2016

Everyone at Jordon was very professional, Not at all pushy and answered all my questions. The whole processes was a great experience. I had purchase cars at Jordon in the past and right now I don't know why I ever purchased a t vehicle at another dealership.

Stephen Goerke

Feb 1, 2016

Both Tom Kaniewski and Mike Evans very helpful in providing options to turn in leased vehicle, trade in lease, or finding good rate to purchase.

William Clark

Feb 1, 2016

Service on my Ford Escape is always easy and pleasant.

Lydia Cisco

Jan 31, 2016

Jordan really honors the 5 day return! I switched from a red car to a blue car and even different financing. No hassle from anyone.

Connie Tomkiewicz

Jan 30, 2016

I love the customer service it is the best so far!

Robert Weber

Jan 29, 2016

GREAT dealership to purchase and/or have your your vehicle serviced.Great staff; friendly people;competitive pricing and quality work.Not sure what more you could ask for in a car dealership.

Sara Zolman

Jan 29, 2016

2013 Ford Fusion, Service was good, staff was friendlyI was given a name and number for a glass guy to look at my windshield. Salesperson called him and he told her to have me call him the following Saturday morning to bring it in. I called him, no answer, left a message and still have heard nothing back. The windshield needs to be looked at.I have a small scratch on the side of the car and they were going to get me a touch up bottle. My paint that was requested was in and someone called me to tell me so but when I went to pick it up, no one could find it. They are supposed to be ordering a new bottle now.. *this isn't really anyone's fault, I think it may have been misplaced as my salesperson I learned (when picking up my paperwork for the BMV) is no longer with the company. Overall a good experience. Friendly people.

Auston Mcmurray

Jan 28, 2016

amazing! vincent is awesome, as well as a Lions Fan!

Elise Pfaff

Jan 27, 2016

From the time I arrived until the time I left in my new car the experience was great!

Leroy Hochstetler

Jan 27, 2016

,prompt and excellent service, clean and comfortable waiting area.

(Dr.) Randy Klawiter

Jan 26, 2016

It is with great pleasure that I write this review of my third purchase of a Ford from the Jordan Automotive Group here in South Bend. Not only are the preowned vehicles in excellent condition but the service offer by the employees of Jordan Auto is always fantastic. I find it an honor to praise Dan Miner for his ever generous assistance and I consider him more a friend that an Account Executive of your company!

jrhummer

Jan 26, 2016

Great experience, the easiest time in buying a car. Everyone at the dealership was pleasant, friendly and helpful.

Theresa Gallegos-hughes

Jan 26, 2016

They were very kind and knowledgeable. Honest and dependable.

Andrew

Jan 25, 2016

Very nice waiting area. Friendly staff. Service was quick and efficient.

Gary O

Jan 25, 2016

I just purchased a 2014 Volkswagen Jetta, and it took me about a week and a half to decide to make the purchase. Throughout this process, Dan Miner, from the Pre-Owned store, was patient and helped with any questions that I had. I felt confident, not rushed, and confident in making the decision to purchase my new vehicle. I also received a fair trade in for the vehicle I traded in to Jordan Automotive. Thank You for your great service.

Wayne Westphal

Jan 25, 2016

Everyone from the service advisors to the accounting staff has always been courteous and helpful wherever they can. Trip was to install a remote start on my sport trac and as with other appointments it went without a hitch.

Dana and Orlando

Jan 21, 2016

Dennis Farrar has superb customer service skills. I will definitely recommend this dealership to anyone. Look forward to working with you again on my next vehicle

Biknmike

Jan 20, 2016

Friendly and knowledgeable staff. Comfortable buying experience.

John Romano

Jan 20, 2016

I have a 2007 F-150 Ford Van that carries a lift for our daughter's wheelchair. I take it to Jordan Ford where we bought it because they keep the van looking and driving like new, and I want to keep it that way for as long as possible. We travel regularly and I have the security of knowing that Jordan has performed the maintenance and service. And when I talk to the service staff, I know I am getting a fair recommendation and the best work possible.

Elise Pfaff

Jan 19, 2016

Cammy and the lady who did my financial paperwork were outstanding. They were both very pleasant and answered all my questions.

Rita Pilawski

Jan 18, 2016

My 2010 ford edge was called in on a recall for the fuel tank. I brought it to be serviced around 10 AM on Monday. They said it would take much of the day. I did not have someone to pick me up, however Jordon had service to get me home. Late afternoon they called and said my car was ready, and they were sending someone to pick me up. Which they did. the driver was plesant and I picked up my car and went home. I did call the service dept. to ask some questions and they were very nice to answer my questions. I am satisfied with all the service done. Thank you Jordan Ford

David Sobecki

Jan 15, 2016

Great service, at good price and the car wash was not expected, thanks!

Justin Mcmanus

Jan 15, 2016

Cory was extremely easy to work with, very friendly, and not at all pressuring. The process was easy and enjoyable, and all of my questions were answered promptly and professionally.

Linda Riley

Jan 14, 2016

I have a 2014 Ford Fusion. I am very happy with it and the service at Jordan Ford is SUPER! The people are prompt and pleasant and take care of everything in a timely manner. I had a defective car key and they replaced it and programmed it.

Andrew Brian

Jan 13, 2016

Very fast and thorough. Came in for a service appointment. The waiting area is very nice and comfortable.

Peggy Dover

Jan 13, 2016

I was happy with the service, will have future service done there, people are very nice there.

Jose Carrera

Jan 12, 2016

Joe Hayden so far has gone above and beyond to assist us in the selection of the vehicle that we have leased. Initially, we were looking at a Ford Fusion, a Toyota Camry/RAV4 as well as the Ford Escape. Joe even took us across to the Toyota lot to look at the Toyota vehicles we were interested in. During the demonstration as well as test drive mode, Joe never showed any indication of being a pushy salesman. He was very professional, answering all our questions (so far). The finance manager was equally very enthusiastic in the assistance he provided. I may have to call for more assistance here because there are many features that the vehicle has that we need to master. BTW, I haven't yet figured out how to set up the garage door opener with the universal remote. I have tried and tried to no avail. Very satisfied with the service.

David Sobecki

Jan 11, 2016

Service was excellent and the car wash was not expected but nice.

Frank Ceccarelli

Jan 11, 2016

Purchased 2016 Ford Fusion Titanium. Patrick was an outstanding salesman during my experience. Everyone was very helpful and went out of their way to make sure my experience was a good one. Thanks to everyone at Jordan Ford.Sincerely,Frank

James Fershin

Jan 11, 2016

Leased a 2015 Ford Edge love the car. Dan Bowman did a great job, kept in touch after several visits to your showroom. Smooth and professional was the way the transaction went. We have purchased three car from Jordan Ford/ Toyota.Thanks great job.

Jamie Bernd

Jan 11, 2016

Ford transit 150, joe was very helpful and knowledgeable, my experience was excellent!!Everyone treated us very well, I will recommend Jordan highly!

Phillip Stokes

Jan 11, 2016

Mike was wonderful to work with and made the entire experience very wonderful. We are thrilled that jordan is also taking care of the couple of small issues without any complaining or hassle. We look forward to purchasing another vehicle here in the future!

Becky Creager

Jan 10, 2016

We are very satisfied with the purchase of our used car.

John Hedrick

Jan 10, 2016

Employees are very helpdull. Work done on time. I appreciate the phone call when the work was done.

Karen Dubie

Jan 9, 2016

Thanks for fixing my gas tank. Xxxxxxxxxxxxxxxxxxxxxxxxxx

Scott Longacre

Jan 9, 2016

I used to HATE buying a car but the folks at Jordan changed all that. None of the garbage you get everywhere else. Patrick, Mike, Kelly, Anthony all top notch!!

Susana Cahill

Jan 7, 2016

Scheduled a routine "Works" package; oil change, tire rotation, 14 point inspection. Work was done as scheduled, while I waited.

Francis Smith

Jan 6, 2016

We've dealt with Jordan Ford for many years. We've always found the staff helpful, and the service quick and top notch.

Dennis Contat

Jan 5, 2016

Staff explained the different brands of tires available. Also did the rebate for me.

Gerard Nichols

Jan 4, 2016

I love the way they treat you like family. And the way they let you test drive your car by yourself me my wife and grandson took as long as we wanted. The service is great

John Kovatch

Dec 31, 2015

Very good service. All issues were addressed and repaired in a timely manner

Rose C.

Dec 28, 2015

So happy with the service team at Jordan. From the friendly staff on the phone, arranging a loaner car, and the prompt service, every aspect of the experience is top notch.

duane wunder

Dec 27, 2015

I have to it was a great deal to have a great sale man looking out for men and my interests.

Vincent Zmudzinski

Dec 25, 2015

Tom Kaniewski spent a lot of time trying to locate the truck I wanted.He is very good to work with and I never feel pressured.Leased a 2015 F150 Sport.

Doug B.

Dec 22, 2015

I was having trouble finding an Explorer that I liked in the Chicagoland area- I found one that was very reasonably priced (much better than in Chicago) on the Jordan Ford website and decided to make the 2+ hour drive to see it - forgetting that Indiana doesn't do Daylight Savings time I arrived 10 minutes after they closed on a Saturday night. After sending an email explaining the mixup I was looking at the outside of the vehicle I came to see & Joe Hayden of Jordan Ford showed up after having gone home for the night. I appreciated the effort and came back later and bought the Explorer. Salesman Mike Banashak was easy to do business with and their finance department was easy as well. Most importantly I feel like a got a good deal on a great vehicle with a Certified Preowned Warranty.

James Sutherland

Dec 22, 2015

I have nothing but nice things to say about this place. The sales people are very friendly and looked out for our families personal needs. Their vehicles all are in great quality and at an affordable price. I recommend them 105 percent and will do business again next time i am needing a car in the future.

Alfred Hancock

Dec 18, 2015

The service was done on time. The staff always treat me well.

Irene Kafka

Dec 18, 2015

They treated me very nice and answered all my questions, I am very happy with my car

Mary Purvis

Dec 16, 2015

Jeff(in the fleet dept) is great to work with. He helps my husband Rod or I on anything we need, hope he gets a raise because he deserves it

Auston Mcmurray

Dec 15, 2015

Oil change was done to perfection and I was well pleased with the vehicle inspection report!

CDove

Dec 15, 2015

Very relaxed atmosphere;no pressure! Make sure to see Mike B.!

Robert Weber

Dec 15, 2015

We have been a customer of Jordan Ford since 1998 and have all our service work done there (on all four of our current cars)---and purchase our cars there as well ! This group is outstanding both from a sales and service standpoint. Service writers are excellent and pay attention to every detail. Service work is done completely, on time and more than competitive price. What more could a car owner ask for ?

Stephen Smith

Dec 7, 2015

Jordan got my car in the same night and did a quick diagnostic check. parts are ordered and arrived the next day. My car was under warranty and a recall for the repair needed and the total cost to me was $0. I arrived to a freshly washed and clean car up and running with minimal inconvenience to my life. It is always a great experience with kind and professional staff and technicians. I highly recommend them!

David Niezgodski

Dec 3, 2015

I have been working with Jordan Ford for years now. Service is excellent. My salesman for the last number of years is Mike Banashak. I call and inquire, he always finds me what I need. That's good business.

James Mondabaugh

Dec 2, 2015

After hitting a deer and doing some front-end damage, Jordan's repair / body shop made the car look like new.

Randy Heiner

Dec 2, 2015

We got what we planned by buying that day. The only hiccup didn't have anything to do with Jordan but with the bank that had financed our trade in.

Jeffrey Miller

Nov 30, 2015

Had some transmission issues. Jordan looked it all over and couldn't find the issue. Was a one time problem that seems to have solved itself.

Janice Fisher

Nov 28, 2015

As usual with Jordans everything was done right and on time.

Lambchops

Nov 28, 2015

I have been to Jordan Ford several times in the last few months. I had body work done as a neighbor backed into my car. You can't even tell I was hit, where the paint was applied, and they repaired a few other dents on my car doors. I was already satisfied. They took care of an alignment for me. Then there was a recall on my cars fuel tank and I took it in and they replaced that and fixed a leak in my tire. They have a free shuttle that allowed me to go back to work while it was being worked on. They also wash the car after they work on it. They contact you if issues arise or a change in pace has occurred and the communication is excellent. I've never been so happy and I'll continue to take my car there. Thank you Jordan Automotive!

Larry Greer

Nov 28, 2015

As expected, good work, on time. Friendly staff. Helpful

Leary of Service Agreements

Nov 28, 2015

So far happy with my purchase. Dan Miner was a helpful knowledgeable sales Account Executive. Definitely no pressure sales. Jessica in finance was friendly. Only issue is I don't feel extra purchase options costs were explained well enough. We ended up with a maintenance plan & service contract that added $3000.00 to price. During the process, we thought Jessica was discussing the same product just a upgrade of each not 2 separate plans. Can not review service department yet, have an appointment on 12/7...hope all goes well.

Bobby Ball

Nov 27, 2015

I had some auto body work done in their collision center. The original work they did was not up to OEM standards, but they were quick to fix it and make everything right.

Dale B

Nov 27, 2015

Service is excellant and evening hours a pluss

Randy Acker

Nov 26, 2015

I had an appointment for an oil change and 35 mile check. Was greeted promptly and service order was written up and my car was taken into service. No more than 45 minutes later I was on my way. Jordon's people make you feel welcome. I am pleased with the company and their values.

Mandy

Nov 24, 2015

I recently bought an SUV from Jordan and it was a wonderful experience. The process of car buying was never any easier than at this establishment. I worked with Dennis Farrar and he was very kind and helpful, he even stayed later after they closed to finish everything up due to my busy schedule. It was a great experience and I would highly recommend this place to anyone looking for a stress free way to buy a vehicle.

Shirleen Funkhouser

Nov 21, 2015

The service was very good and the staff was helpful.

Diana Young

Nov 19, 2015

I purchased a ford f150 4x4 off the used lot had it 2 years an 2 days when I hit a horse near millersburg thank goodness I had road side assistance from jordan ford the collision center ladies was very kind an answered all my stupid questions an the repairs to my truck look fantastic the did a great job thank you thank you!!!!

Elizabeth Gill

Nov 17, 2015

Dan Miner and Jessica, the financial lady, were very helpful without being pushy. They had a smile on their face the whole time and connected well with my dad and I. It was easy to carry on a conversation with them while waiting to complete paperwork. I highly recommend Dan to anybody who visits Jordan Auto, I love my new car!

Beth M

Nov 14, 2015

We recently had the pleasure of purchasing a car from Jordan Used cars in Mishawaka from Shawndel. He was super attentive, knowledgeable and focused on what we wanted in a used vehicle. We did not have to waste our time with looking at cars that did not meet our needs and avoided the pressure of a long drawn out shopping experience. Once we decided on a vehicle, any and all concerns were taken care of immediately and we paid a fair price based on the mileage, year and condition. We will definitely shop at Jordan's again and will refer any of our friends or family to do the same. Thanks Shawndel and Jordan for a great experience.

Carl Butler

Nov 13, 2015

This is the second vehicle we have purchased from Jordan Ford. Love the no haggle pricing, love the service.

Christine Lobeck

Nov 13, 2015

everybody I dealt with was very nice and considerate. they told me exactly how long they needed my car so I could make arrangements to be picked up. I am a very happy customer.

Jo Downer

Nov 10, 2015

I LOVE MY FORD ESCAPE AND REALLY LIKED MY SALES PERSON RON

siennadriver

Nov 9, 2015

We had a very pleasant experience though the leasing process with Mike Gaffney. He was able to come up with the exact vehicle we wanted and with a reasonable monthly payment. We would definitely recommend Jordan Toyota!

W McNeill and Helen McNeill

Nov 9, 2015

As usual, the service provided was professional and helpful; our questions were answered or forwarded to Ford answering service. We find it really hard to wash the interior of the front window of our Escape; it was clear and shiny when we picked up the car. Much appreciated. Keep up the good, conscientious service.

Hillary H

Nov 8, 2015

Jordan was the first dealership I went to when I began my search for a new vehicle because my parents had recently purchased a certified pre-owned vehicle from here and I had heard some great things about it. I checked out vehicles at a few other dealers in the area, but nothing compared to the Jordan way. Being a first time car buyer, I had many questions and I really appreciated how patient everyone was with me. My salesman provided me with worksheets showing exactly what my payments would be on the vehicles I was looking at, which was great to have as a reference. I like how the prices are clearly displayed on the vehicles and that there is no hassle with negotiating a price - they had the lowest prices in the area compared to the other dealers. The customer service was great - everyone was very patient with me even though I was very indecisive and returned several times to test drive vehicles. When the salesman I was working with left unexpectedly, both Julia and Marlon were helpful in coordinating a meeting with Tanya in the Toyota store. I was very pleased with how helpful Tanya was in making the decision to purchase my new vehicle. While the credit application process took a little longer than expected because of a delay with the customer before me, the process went smoothly and Kim was very helpful. Overall, it is a great facility with great benefits, awesome customer service, and I would highly recommend this dealer. I am very pleased with my brand new vehicle!

Cassandra Mielcarek

Nov 5, 2015

Everything looks great! My oil change was quick and they went over everything with me.

Edgar

Nov 5, 2015

Mike was always very helpful, he made everything so easy and stress free, he was always very respectful. I'm very happy both with my car and with the service we received at Jordan. I will go back for sure next time I need to buy a car.

JACKY AND DAVID H.

Nov 5, 2015

Mr. G. was FRIENDLY, CARING, RESPECTFUL, KNOWLEDGEABLE AND PROFESSIONAL... IF ONLY WE AS CONSUMERS COULD BE SERVED ACCORDINGLY IN ALL BUSINESSES.. THANK YOU........JACKY AND DAVID H.

Bruce Urban

Nov 4, 2015

truck was ready at the time arranged and runs well. Thanks

Danette Zila

Nov 4, 2015

I WOULD NOT TAKE MY CAR ANYWHERE ELSE FOR SERVICE. EVERYONE IS SO KIND AND HELPFUL. I PURCHASED MY VEHICLE ONE YEAR AGO AND REALLY AM HAPPY WITH MY CHOICE. I HAVE A 2010 FORD EDGE.

JJHerman

Nov 4, 2015

This was my first time buying a car, but Mike B. and the Jordan way really made the process painless. I'm very picky and know what I like and Mike understood that and showed me some cars that were all somehow related to what I was looking for. Once the vehicle was decided on, he made the process quick and easy, answering all my questions and explaining aspects of the sale I was unclear about. I came to him because family members had recommended him and it was a great decision!

Compass

Nov 3, 2015

My experience at Jordan Ford was very good. It has been a while since I purchased a vehicle and this was nothing like the old days. My salesman and financial person treated me like and old friend. Can not say more than Great Experience. Thank you

Helen

Nov 3, 2015

Since I had previous repairs here, I brought in my 2014 Focus to Jordan's Body Shop for advice on removing door and bumper scratches. Tim throughly explained what buffing could and could not do and gave a price estimate. My appointment two days later only lasted a little over 30 minutes and I was delighted with the appearance of my car. The reasonable cost was as estimated. Sara and other staff were personable and helpful. The great service at Jordan's is the reason I am a long time customer.

Shauna

Nov 3, 2015

I had the pleasure of working with Kara Mitchell and Mike Banashak. They were so accommodating and found me the car I wanted. If you want great customer service, the car you are looking for and overall a good car buying experience, go to Jordan Automotive.

Karen Morris

Nov 2, 2015

The service support kept me informed every step. I liked how I was greeted and felt comfortable Jordan Ford would provide outstanding service.

Kenneth Watterson

Nov 2, 2015

It's a pleasure doing business with Jordan Ford from the service department, collision repair to purchasing a Ford. In fact over the past 10 years we have purchased or leased 6 vehicles through Jordan. Highly recommend.

Scott

Nov 2, 2015

Mike Banashak took excellent care of us throughout the entire process. The price was right and they gave me more for my trade compared to another dealer!

Theophil D'Hoore

Nov 2, 2015

I scheduled my appointment for morning and realized later that I had another a little later. I asked if I would be done in approximately one hour and the young lady said she thought so. I was done and on my way to next appointment just a few minutes late. Turned out to be great service.

dan/shellley

Oct 31, 2015

We felt comfortable right away at Jordan Toyota. Our sales person Marc was very friendly, informative but not too pushy. He gave us time to look around on our own without any pressure. That made a huge difference for us in our buying decision. We had a concern with a damaged windshield which was addressed right away and a new one would replace the old one. We didn't have to haggle over them fixing it.. They agreed right away and actually apologized that the old one was damaged. We were so impressed with how easy the buying process took and for the kindness of the finance officer. We will recommend Jordan Toyota to anyone looking to buy a car. Thank You so much for all your help!!!

GFAJR

Oct 31, 2015

We started shopping for the right pre-owned Ford Explorer over a year ago. We are careful shoppers and wanted to make sure we found the correct car. We warned Mike it would be a slow process and he said OK. We looked at several cars before we found one we wanted. Mike would give us information and answer our questions. The Jordan folks are thus far very pleasing to work with.

Happy Buyer

Oct 31, 2015

I love buying my cars at Jordan Toyota. They make things easy and pain free. No games or gimmicks like other dealers. The people are very kind and not pushy.

Mbeeney

Oct 31, 2015

This is the second vehicle we purchased from Jordan's. We will get our next vehicle there too. There is no pressure. It is all very straight forward, they work hard to get you on the road with a great vehicle at a great price!

SatisfiedCustomer

Oct 31, 2015

Our salesperson, Mike Banashak, made the buying process easy. I had looked at their inventory on line, emailed to see if the car was there, and Mike called to say it was. We went to see it, and to test drive it. He had one other similar which he showed us. He stood outside with us going back and forth comparing features, adding input but letting us decide. The offer for our trade in was what I had expected, and it was realistic. They even stayed past closing for us and suggested a place close by for dinner! Would highly recommend them!

James Malerich

Oct 30, 2015

Everyone we dealt was very personable and helpful. This is why we keep coming back.

John Cleaver

Oct 30, 2015

Working with Mike Banashak was again a pleasure. Very low key car buying experience.

Buttercup

Oct 27, 2015

I came to Jordan because of numerous recommendations. I am now happy to join those satisfied customers and have been telling everyone about my wonderful (yes, I said wonderful) car buying experience! I have never been treated so respectfully and with such sincere fairness. I not only bought a used car but brought in a trade-in vehicle as well. I sat down with a salesman in front of a computer screen with complete transparency when finalizing my trade in value. Unlike other car dealerships when looking for a used car, the price was posted on every car, there was never a need for a team of salesman to get together at a separate desk and come up with a price for the car you are looking at, leaving you with a feeling of do I accept? Do I counter? Am I being treated fairly? At Jordan I truly felt like I was among friends who truly wanted the best for me! While I hope my car lasts me for years to come I have no doubt I will be back to Jordan in the future!!!!

Kenneth Maxwell

Oct 26, 2015

The work was excellent and done in a timely manner.

Brandon Ebert

Oct 23, 2015

Best car buying experience you will ever have. Dan miner was an unbelievable sales associate. Great to work with and made the experience. This is my second vehicle purchase I have made here and I will always come back. I tell everyone to come to jordan.

Adam

Oct 22, 2015

This place put me in a 2008 Scion and I can't be happier. I can't say enough good things about the Jordan Budget crew. Dennis was amazing. i would recommend anyone looking to get a great deal and not have to go through the normal pushy car salesman routine to come visit Dennis. He will talk you through every step and answer any questions that may arise. He knows his stuff and is simply wonderful to work with. I was very very happy.

Mark Keller

Oct 22, 2015

Everyone in the Collision Repair Center was very professional, courteous, friendly and accommodating. They really do put the customer first. I'd like to especially recognize Tim Nelson, Asst. Body Shop Manager for his prompt and courteous attention to my installation work. In both instances, the jobs were done quickly and correctly, with additional information provided without asking, at a very fair price. I didn't expect this at dealer, but they sure went the extra mile to make my experience a pleasant one.Hats off to Jordans

Abigail

Oct 21, 2015

Staff was very helpful and patient with my husband and I as we looked at several vehicles

jon leopold

Oct 16, 2015

nice people to deal with. i would reccomend them to anybody

Laurie

Oct 15, 2015

We had a wonderful experience with Jordan's. I would highly recommend purchasing your next new or used vehicle with them. Our Sales person (Ron Bell) went the extra mile to help us first locate the make and model Ford Edge we wanted. When we couldn't locate one with all the features we were looking for he helped us actually order the car of our dreams. The "NO" haggle work model is ideal, you won't feel pressured at all. He made us feel very welcomed and special. When our brand new vehicle was delivered he phoned my Husband and said "Merry Christmas:" To be honest, we shopped around to other dealers in our area and quickly went back to Jordan Auto group to make our purchase.

Laurie Richards

Oct 15, 2015

If you are looking to purchase a new vehicle I would highly recommend Jordan Auto Group. We enjoyed the personalized service, and the "NO" haggle business approach. Our Sales person (Ron Bell) was very easy to work with, returned phone calls and emails very promptly. He went the extra mile to help us order our new Ford Edge.

Tim Sullivan

Oct 15, 2015

Everyone did a great job. The service was performed in a timely manor. Thanks!

Cesar R Balcazar

Oct 13, 2015

Very Good car dealer, Credit approved in less then 24 hours.

Lori D.

Oct 12, 2015

Great place to purchase a vehicle! We were going back and forth between Jordan and another dealership and we just loved the friendliness and low pressure you get from Jordan Ford. I didn't feel like I was being raked over the coals. EVERYONE we came into contact with there was so helpful and went out of their way to help us. Highly recommend Ron Bell at Jordan Ford!

Alice Poplawski

Oct 9, 2015

I brought 2003 explorer for annual check up before winter. Was done in a short time since I always wait for itThank you

Karen Smith

Oct 9, 2015

Jordan Ford has great service and people. I always have a positive experience.

Richard Motz

Oct 8, 2015

I have a very unique 2014 Ford Edge. I specced it out over a few months and when it was time to buy, Patrick Dresser found one immediately and arranged a dealer trade from Uptown Ford in Milwaukee. It is an SEL in Deep Impact Blue with the towing and appearance package. After I decided what I wanted, I discovered that the very same Edge was featured in the 2014 Edge brochure. No one had seen one before! It looks like the Sport package. I might have went with the Sport, but in '14, the towing package was not available. Bummer.Somehow after April 1 this year, my driver door got an oowie. It looked like someone backed a trailer ball into my door in the curved area just above the plastic plant which replaces the rocker panel. I took it in to Jordan, and they fixed it so that no one would see any evidence of the blemish if they didn't know about it. The color match was flawless. I could show you a little bit of a wave if you crouched down and looked at it just so. No one will do that without my prompting. A very minor quibble, it is very close to perfection.The industry standard estimating guide was used, and I was surprised at the labor rate charges. Nearly half of what a Chicago dealer would charge.They even buffed out a scuff on my after-market LED tail lamp at no charge! I did have to re-seat the lamp, but free is always good.Highly recommend!

Scott W.

Oct 8, 2015

We met Dennis and talked to him about what we were looking for. He talked us through one vehicle we were interested in, but would not sell the first one to us because of mechanical issues. He called a couple of days later to tell us he had gotten in another Explorer, but forwarned us that this one was newer, a lot few miles than the previous one that we were interested in, and more money. We came to look at it anyway. He was right, this was a lot nicer and newer and it was more money than we initially decided to spend. However, in the end, we decided it was well worth the extra money. We felt we were well taken care of by Dennis and we have already given out his name as someone that you could trust to find what meets your needs.

Christina Miltenberger

Oct 5, 2015

It was a pleasure to work with Marc Gordon to explore purchase of my 2013 Ford Edge. Thank you!

JJ

Oct 4, 2015

It has been awhile since I purchased a new car. I was pleasantly surprised by the down to earth salesman Patrick. Since this was my vehicle, my husband was along for moral support only.Patrick talked directly to me and looked me straight in the eyes when he did. I was comfortable with everyone I dealt with. I purchased a 2016 Ford Escape. I love driving it. It is the perfect size car for me. I truly loved the no haggling over price.

Richard March

Oct 2, 2015

I found exactly what I was looking for....Certified Pre-Owned 2014 Ford Explorer XLT fully loaded, with a Sunset Metallic paint job and cream leather interior.Jordan Ford has a nicer selection of vehicles. Better colors with more options and fair pricing...not your standard boring black on black or white on black units. The staff was easy and friendly to work with and bent over backwards to have my vehicle ready faster than I thought it would be.

ChefRic

Oct 1, 2015

After a bad experience at two other dealers, I was referred to Tanya at Jordan. It wasn't like talking to a car salesperson, it was like talking to a trusted neighbor. There was absolutely no pressure to buy. The entire process was very smooth, and now I am enjoying my 2015 Prius! Thanks, Tanya!!!!

John Hedrick

Oct 1, 2015

Everyone in the service was helpfull.Corey Hayden went above and beyond to help.

Thomas Walz

Oct 1, 2015

I came in without an appointment to ask why something was showing up as a needed fix. Within a half hour my truck was fixed and I was on my way. We love Jordan Automotive!

Matthew Wilfing

Sep 30, 2015

Absolutely fantastic! I have had nothing but first class experiences with Jordan Ford. From the sales through service, I have been treated like a VIP. Terrific, trustworthy sales person (Anthony Johnson) made it a painless process. I highly recommend Jordan Ford and specifically Anthony Johnson.

Amanda Niedosik

Sep 28, 2015

We bought a 2012 Escape from Jordan auto. The sales staff was friendly helpful and knowledgeable.They helped us find a vehicle we liked AND could afford. We didnt have to settle. They stand behind their product and I will never buy a vehicle from another dealership again.

Danny Hertel

Sep 28, 2015

It was an oil change, Jordan is top notch, no pressure, building is very clean, bathrooms are spotless. I trust them to work on my Explorer.

Tundra Fan

Sep 26, 2015

Mike Gaffney did a superlative job explaining to us how Jordan goes to market. The angst of selecting and buying a new vehicle was alleviated for us by Mike's professional demeanor and salesmanship. We felt comfortable sitting down and going through the details with Mike and he did an excellent job of answering our questions. We did have some worry about our title work however. I needed to call to remind them that we only had 5 business days left to plate our Tundra as the temporary registration was about to expire. Mike got with the people responsible for sending our title work and we had it in hand in 2 days. Great job Mike and thank you for handling our questions which made for a great experience. We will definitely consider Jordan in the future for our vehicle needs.

Lou Ann Anglin

Sep 25, 2015

I was just in for an oil change. Everyone was extremely friendly. I was offered something to drink by two different associates. My husband used the massage chair and I got the paper read and also watched some of the Pope's visit on the Today Show.

Deb

Sep 23, 2015

Can NOT say enough great things about the team that helped me! Knowledge about the vehicle, professional in their presentation, and an overall genuine caring, made my buying experience the best! (Special thanks to "Gaffney" for follow up calls insuring complete satisfaction with my Toyota).

Allen Grace

Sep 18, 2015

Minor Warranty work that was discovered in a prior service work. Concerned about leaving the car and using the shuttle to work and back but it worked out well and was very convenient.Good job again.

Eric and Rhonda

Sep 17, 2015

Mike Banashak and Jessica Brandli, I wanted to thank both of you for helping me and my wife, Rhonda, get a newer van this past Saturday. We love our new Sienna van. It was very refreshing to deal with people who were genuine, honest and helpful. Thats why Ive purchased from you guys in the past and why Im sure Ill be back for my future auto needs. Thank you,

Matt Kopsea

Sep 15, 2015

I was having trouble getting my car started and they performed a diagnostic test to determine I needed a new battery. I came in without an appointment and they were able to take care of things in less than 90 minutes.

Tara Celmer

Sep 15, 2015

The repair was completed on time and the car is working great.

Valued Customer

Sep 15, 2015

We initially went to another local dealership and were dissatisfied with the service and pricing that we received. Then we came to Jordan Ford and our day took an immediate 180 degree turn. Patrick was exceptional and allowed us just the right amount of space while still offering us all of the information that we needed. Our pricing was much lower than I anticipated and we fell in love with the Ford Fusion on the spot. I would be happy to recommend Jordan Ford to friends and family in the future.

Bella B

Sep 13, 2015

Traveled from Portage, MI to this dealership in Indiana. Well worth the drive. No high pressure sales. No surprises. Great customer service. Highly recommended.

Rhonda Waters

Sep 13, 2015

I purchased a 2014 Ford Fusion. I like the straightforward selling strategy and have never been a fan of a commission pay structure. The customer service by the sales and finance staff was excellent.

Rich Gray

Sep 11, 2015

YOUR STAFF WAS VERY HELPFUL AND VERY FRIENDLY,IF THE NEED ARISES I WILL REYURN

Andrew Brian

Sep 8, 2015

Vehicle was in for recall service. Very good customer service. Process was made easy.

Timothy Anderson

Sep 8, 2015

F150 XLT i was about to buy my f150 for less than my x plan pricing. They found exactly what i wanted and got me a great deal!

Ed Baiz

Sep 7, 2015

Everything went very smoothly. From buying the car to picking it up and driving it away.

Linda Prue

Sep 7, 2015

The service personnel were very helpful and polite. I feel like one of the family. The complimentary wash was not as finished as usual.

sandy berger

Sep 7, 2015

I find all the comments helpful, because it shows that it is a common practice not a once in a life experience. We have also had car repair at Jordan's and was very happy with the service. There is a friendly atmosphere there, not high pressure.You can see that in all the salesman not just the 1 that is handling your sale.My brother-in-law was our salesman, but you see his quality in others also. sandy Berger

customer

Sep 4, 2015

Very friendly and prompt. Was told it would take about one hour, was out in about half that time.

Ernest Abel

Sep 4, 2015

Received calls advising of progress of repair and when finished. Everyone very helpful.

Duane Benson

Sep 3, 2015

Quick and complete. Personnel explained things very well.The only "problem" was the old coffee. LOL

Janet Hoke

Sep 3, 2015

I just bought an escape a little over a week ago from Mike Banashak. He sold me a Milan nearly 5 years ago so I asked for him again. It was a very easy transaction. I mistakenly showed up a day early to pick it up and it was ready in no time. Mike also showed me all the features on the car and took as long as I needed. I hope all his car sales are this easy. Thanks, Mike. Janet Hoke

SS

Sep 3, 2015

Was out to purchase a new truck and stopped by Jordan on a Sunday (typically I look at vehicles on the internet or on lots when dealers are closed so I don't have to hassle with sales people while looking) and I saw a truck with the features I was interested in at a price lower than I'd seen on other lots. Deciding to test drive later in the week, a different car purchase was ahead of me. No pressure, no typical "I have to check with my manager" several times while you wait, through explanations and answers to questions, no hurry to make decisions, help with financial arragements etc... were all great. Tanya was just the right salesperon for my wite and I. I particularly like the test drive by Jordan of my vehicle and an explanation of how price was arrived at surrounding my tardein. All very different than anything I had ever experienced in the past with vehicle purchases. My wife will be trading cars in a year or two and this time we'll start our search at Jordan.

Beth Spiteri

Aug 31, 2015

My experience at Jordan Automotive was superlative. Julia was a great help and went out of her way to answer all my questions. She made the experience very pleasant. I would definitely recommend Jordan's to anyone looking for a new car. Thanks, Jordan's!

Charley

Aug 31, 2015

Everyone that I worked with on this deal was friendly, professional, and sensitive of my time.

David Niezgodski

Aug 31, 2015

Bought another vehicle from Mike Banashak. Couldn't be more pleased with service across the board!

Joe Leaseburg

Aug 31, 2015

As always a good experience. Mary was great and all was done in a timely matter.

Mary jane cunnington

Aug 29, 2015

for the first time i found the new care buying experience to seamless and simple. thank you jordan and mike gaffney

Andrew Baum

Aug 26, 2015

Very helpful and friendly staff. they explaind all that needed to be done, and got it done in a timely manner. I noticed the improvement in the way it drove as I made my left turn out of the service facility.

Mike Vahl

Aug 24, 2015

Very helpful and quick. When it was time to pay, they notified me that I had a credit from prior service that I did not know about and reduced the price accordingly.Loved it.

Scott Wendland

Aug 21, 2015

I have always look to have Mary Musialik help me when I come in for service. She is extremely helpful, knowledgeable, and straight forward when taking care of me and my vehicle. I cannot tell you how I appreciate that she is working at your dealership and hope that she will be there for a long time to come. She is the reason that I can give a 10 to your dealership

W R Gray

Aug 21, 2015

Your service was great! Took me right in even with out an appointment. I really like the detailed service report.

Connie Tomkiewicz

Aug 20, 2015

I was very impressed with the customer service that I received. I a in the field of training in customer service job well done!!

John R

Aug 20, 2015

For the first time in a long time, I enjoyed the experience of buying a car. We were taken care of at every step of the process. Everything was quick and painless. Mike Gaffney was fantastic and addressed all of our concerns. I would highly recommend Jordan Toyota.

Penny

Aug 20, 2015

Service was awesome as always! Car is raring to go!!! Thanks everyone for being so kind to my car and me.

Maria Carmona

Aug 19, 2015

It was great ! Everyone was nice just missing my car mats !

Carol Hennion

Aug 18, 2015

This service was to correct a recall. Everyone was great! The car was ready for pickup before it was promised!

Jayne Schellinger

Aug 18, 2015

Jeff in the Service Department was very helpful. The women in the fronet office, who assited me with the processing the bill for the service couldn't have been nicer.

Jeff

Aug 17, 2015

We love being able to see their prices on every windshield along with the list of car options. This allows us to "preshop" before we test drive anything.

Ryan Palenchar

Aug 14, 2015

As always an excellent job on my Escape's preventative maintenance. Jordan Ford is the only one I trust with my vehicle

Don Keller

Aug 13, 2015

Jeff Miller and his mechanic were honest, professional, polite, and very considerate of our needs as we had our RV repaired in your shop. As missionaries, my wife and I live in our RV, and depend on it to get us to where we are going safely and dependably. We don't have a lot of money, and appreciate the good honest dealing we get at Jordan Ford.

More than Satisfied Customer

Aug 13, 2015

I had a great shopping/buying experience with Jordan Automotive. The Jordan Way pricing, made it easy, effortless, and enjoyable to purchase a car with them. I live out of town and had actually started shopping for a car, closer to home. However, after being disrespected at the dealers near me, talked down to because I was woman, and not feeling as though I was getting the best deal possible, I decided to look around. That's when I found Jordan Automotive. With Jordan, the difference was evident with the first conversation I had with the sales team. They were easy to talk to, they were not pushy at all, and it certainly didn't matter to them that I was a female looking to buy a car on my own. On top of all of that, I received a great price. I had done my homework and knew the numbers inside and out! Thanks Jordan!

Phil

Aug 13, 2015

Last year I walked into Jordan Ford Service Department for help with an issue I thought should have been covered under warranty. This was on a truck I did not buy from there. They took care of me and were very professional and friendly. This was after I went to another local dealer and was treated poorly and denied a warranty repair. Six months later I started looking at the new F-150 and Jordan Ford was who I contacted. I made contact with Jordan regarding my interest in purchasing a new truck. I was contacted by Dan Bowman. Dan was great at listening to what I wanted and found a F-150 I liked. He was professional, and personable. I will be back for my next vehicle purchase.

Annie Binder

Aug 12, 2015

Appreciate all of Tim's patience and hard work. We were able to find a vehicle that worked well for myself and family without feeling pressured.

Happy Customer

Aug 12, 2015

My wife and I leased a 2015 Camry from Jordan Toyota and we couldn't be happier with it. Michael Kassem helped us find the car for us while never making us feel pressured. I would highly recommend my friends and family to Jordan Toyota.

Doris M

Aug 9, 2015

I have purchased all my cars from Jordan Ford! They are a great dealership and they have great salesmen! They put you at ease purchasing a new car!

Soccer Mom

Aug 8, 2015

We are a busy family who was struggling to find time to shop around and purchase a new mini van. It quickly become obvious that the place we wanted to work with was Jordan Way. They made the process easy and helped us find what we wanted without all the hassle. Mike Kassem worked tirelessly to make sure we had the information we needed and Delivery Specialist Joe Simmons spent over an hour helping us learn about our new Toyota Sienna before we left.

Flex buyer

Aug 5, 2015

The car is great, price was good, salesman was great! They will lowball you pretty bad on your trade and I'm sure sell for quite a profit since they are a "one price store."

New Leaser

Aug 5, 2015

As a recent college graduate, Jordan Toyota made it simple and easy to lease my new car from them. The day that I visited they were very busy and I didn't make an appointment, but they were very helpful and made room to squeeze me in. They went the extra length to make the process quick. I really appreciate all their help and I recommend them for people who want to lease a car from them.

Jim and Linda Thies

Aug 4, 2015

Bought an almost new 2013 F-150. When we took possession of the F-150 it felt like we were getting a new truck. The service department detailed our truck to look brand new. This was our first time dealing with Mike Banashak and the Jordan Pre-Owned Superstore. What a great team effort to make us feel welcome. I'm sure we will never deal with any other Ford dealer in this area. Thanks you Mike.

Yue Wu

Aug 4, 2015

Friendly people at Jordan Ford are really kind and professional.

Margaret Andrews

Jul 30, 2015

I purchased a 2015 Ford Explorer. The service was the same it always is at Jordan Ford, Joe Hayden could not have provided better service than he did. He went out of his way to make sure I had the opportunity to try different vehicles prior to making a decision by bringing the different vehicles to my home. Staff was very helpful. We have purchased vehicles from Bob Hayden for many years and do not even consider buying from anyone else.

Cheryl Watterson

Jul 29, 2015

We enjoy taking our Fusion and Escape vehicles to Jordan Ford for service because they are prompt, courteous, and cost effective. Plus they have an excellent showroom with comfortable seating, coffee, handy electrical plugins for computer, and restrooms while you wait. We have purchased/leased 5 vehicles from Jordan Ford in the last seven years. Great company and service!

David

Jul 29, 2015

As always, Jordan Ford did a great job repairing and maintaining my 2013 F150 and recently my 2012 Fusion and 2004 Focus. What I did find quite disappointing on my last visit that in spite of having coverage under a CPO warranty, emissions warranty and Ford Master Care Premium warranty I was still charged a $100 deductible for an electrical connector failure that is outlined in a Ford TSB. Ford should have taken care of this problem without making me pay a $100 deductible for a $5 connector.To be very clear, Jordan Ford was working in the confines of Ford policy and I have nothing but praise for them. I do feel that Ford should have stood behind this repair that is obviously a common problem without charging me a deductible.

DNiezgodski

Jul 29, 2015

I have worked with Mike Banashak and Jordan Ford a number of times now. I have always had great service and have found my purchases to be dependable each and every time.

Jan Baker

Jul 29, 2015

Service rep was courteous and explained everything, part was in, car was promptly attended to. Overall good experience

Marie Kutzli

Jul 29, 2015

Every Thing! I had a smell in my car it was the Air Filter, my car never smelt better!!!!

Robert Vale

Jul 29, 2015

The assistant manager, Mary, was able to both get my car in for a test and also set up an immediate appointment for the replacement of the clutch. Since this is the 2nd recall clutch I have had replaced, Mary made things very simple and took care of everything. I really appreciated that.

Doyle Burke

Jul 28, 2015

Experience was great. Will continue to use your service in the future.

Matthew Armitage

Jul 28, 2015

Couldn't be more pleased with my experiences at Jordan. Mary in the service department is extremely friendly and kept me updated with the progress of the repairs on my car. I'm glad i bought my car here.

Michelle king

Jul 27, 2015

The only problem I had was with the car. Bringing it back to the shop 4 times in two months was not a good experience.. But the staff was helpful.

Leann Rowe

Jul 24, 2015

Everybody was very helpful in getting me into my Focus even tho it took a while. They were all apologetic that it was taking so long.

Vicki Rogers

Jul 22, 2015

Work done on time. I like the rebate offers. Friendly staff who keep you informed.

Alan

Jul 21, 2015

All persons involved knew what to do and presented themselves professionally.

college guy

Jul 21, 2015

Easy, honest, hassel-free transaction. Got there and the car was in the showroom! I felt so important. They went and found exactly what I wanted at just the right price and gave no pressure for warranty, even though they explained it in the sales process. All car sales dealerships should work like this one. Highly recommended.

Jill Tholen

Jul 21, 2015

I gave have a Ford 150, had brought it in to be serviced, went out of their way to make things right.Will come back again when needed.Thanks so much

Kenneth Wezeman

Jul 21, 2015

The work was done promptly. Customer service was excellent.

Rich

Jul 21, 2015

I had a great experience at Jordan Toyota dealing with Mike Kassem. I really liked the Jordan Toyota's approach to selling cars. I was deciding between the Tundra and Ford F150. Mike was very attentive of my needs and was even willing to introduce me to a Ford sales agent to assist me in asking questions about the F150 with no pressure. It shows that Jordan is about the relationship and not just the sale of the vehicle.

Libby Unruh

Jul 20, 2015

The service staff was fabulous-friendly and helpful. The maintenance was performed efficiently and was very cost effective. Will definitely be returning!

Lu Anne Thompson

Jul 20, 2015

Service went well. I was impressed that they took care of the recall matter quickly!

Abbie Beutter

Jul 18, 2015

Dennis helped me in the process of looking for a car. I felt very safe trusting him because he made it very clear from the beginning that his job was to help me find a car and not to find me a car to help his commission. I ended up going with a car that I wasn't looking for and he called me when it was going to get serviced and also when they were finished servicing it and taking it to detail. I would've ended up waiting over a week to get my car because they had to order a part and there were a lot of cars waiting to get detailed. He called me the day after speaking with me and told me the part needed for my car came early and he had called in a few favors to get my car detailed that very same day so I could come and get it. What really made his customer service stand out was when I came to pick up my car he had it in the show room and put a giant bow on the hood! I purchased a 2007 Dodge Nitro, so this car was no where close to new but he sure made me feel like I had just purchased a brand new car. Dennis was the reason I decided to keep looking for cars through Jordan Ford because I knew he truly cared and was honest with me about every car we looked at. His customer service really stands out and I have recommended Jordan to many people because of this.

Jeffrie Grzegorek

Jul 18, 2015

ALWAYS A GOOD EXPIRENCE, ONLY thing I am upset with about my purchase is I only have one key and a new key is going to cost me 270 dollars which I can't afford now,so I hope I don't have any issues in the near future til I can afford another key

David Koester

Jul 17, 2015

I thought I was told the $70 I paid the first day to find out what was wrong with my car was going to be credited to my bill on the 2nd day when the work was done. I didn't see any reduction on my bill that I paid the 2nd day.I appreciate how quickly the part was ordered and the work completed. I just wish the labor expenses weren't so high.

Janet D

Jul 17, 2015

This is truly the best car dealership anywhere. I had a 2012 Camry that the Jordan Service team has taken care of for the last 2 years. They work with integrity in addressing my car service needs. This sold me on the dealership. Yesterday while getting my car serviced, I met with Mike K in sales and with his no pressure, honest approach, I bought a new Avalon. I cannot say enough great things about this organization!!

Renee Miller

Jul 17, 2015

I knew going in that I wanted a 3- to 5-year-old Camry and I was treated with respect from the first moment I stepped on the property. The greeters are kind and helpful. My salesman, Tim Berger, was wonderful. He showed me all the cars they had that fit my wants and once I picked one I liked, he explained the car very well in every aspect. I was not rushed or manipulated in any way. Even the finance department was a pleasant experience. The service area is amazing. Once I bought my car, Tim took the time to show us how to pair our phones with the Bluetooth, and walked us through the security system, both features that were new to us. Thanks to Tim and the "Jordan Way" it was the best car buying experience I have ever had or ever heard about it.

Wade Reygaert

Jul 17, 2015

The service that we requested was at a great price (completely covered under warranty), but the price we were quoted for other 'suggested maintenance' (over $1000) seems outrageous. We consulted a different mechanic and his response was that that price was very high for that work.

Yvonne Pasqualone

Jul 17, 2015

I was very pleased with the service done on my 2014 Ford Explorer. We came to Jordan because we know personally one of the mechanics, so that was great having a friend be able to work on our vehicle, but the experience as a whole was great, everyone was friendly and helpful.

William Cochran

Jul 15, 2015

Very good service. Mary(service tech)very helpful,needs to speak louder when asked to.

Jordan customer

Jul 14, 2015

You had the parts & were able to evaluate & repair in the same visit.Please remember that time is important to your customers as well. I'm disappointed when I bring in a clean car and then pick it up only to find greasy hand smudges on my door interiors, steering wheel, etc.

James Davis

Jul 13, 2015

Jeremy was very helpful and had customer satisfaction upmost on his mind.

MARI8a

Jul 12, 2015

The buying experience was easy. Mike Banashak and Dave were helpful and made the process an easy one and stress free. There were some issues that came up in the car that were handled in a very professional and efficient manner to my satisfaction. What was different from other dealerships was that from the business manager to the sales representative to the mechanic in the service department all stepped up to make sure that my issues were resolved in an prompt manner. I would recommend anyone who is looking for a good buying experience to go to Jordan Auto. Keep it up Jordan!

Sharon Hilbert

Jul 11, 2015

My service appt. Was for 9 am. I could not make it and ask for a letter time, on the day of my appt. Jeff Miller gladly moved my appt. To a time I could get the car there. It was much appreciated. Well done Jordan. This is why I bought there...

Amy

Jul 10, 2015

Tim was great to work with! He answered any question that I had. He went above and beyond to make sure that my family and I were in the vehicle that made the most sense for our family and was so knowledgeable about all of the different options that were available. He was able to get my new vehicle to me very quickly after I had been in an accident and did not have a car! While going through my new Sienna, Joe was so patient with me as I was learning all about my new Sienna. He was very knowledgeable as well about all of the different options. All of the staff was very welcoming and very accommodating to my family as we have young children.

Janice Fisher

Jul 6, 2015

Ford ExploreOil change and rotating tiresStaff was very helpful-got my SUV in quickly and was completed in less than an hour. Nice place to wait and was able to eat my lunch and have some quiet time. Nice surprise when I went to pay-oil change was free. Thank you

Linda Scripter

Jul 6, 2015

I have always been pleased with the staff and service received.

Kelly Wright

Jul 4, 2015

I bought a used T&C mini van and love it! It needed a few things done and they took care of them in a very convenient ,timely manner for ME ! Thank you. My salesman was the nicest non-pushy man I've dealt with in years it was great!

MMGL

Jul 4, 2015

My wife and I were looking for a new a vehicle as our family is set to grow by one in the upcoming months. While we had a good idea of what we were looking for, the staff at Jordan Ford was critical in flushing out the key features. Over the course of multiple days and quite a few hours, we arrived at the perfect car for our needs. The staff, in particular our salesperson, was knowledgeable, energetic, and a great partner on our journey.

Timothy Somers

Jul 4, 2015

Kristi Darland was really good. She explained everything well and did a very thorough walk around before and after service. Also I was very impressed with the cashier at the pay window. She went out of her way to explain the rebate process and reminded me at least 2 times that I could call if I had any trouble with the technology involved (computer).

Laura Prosser

Jul 2, 2015

I PRE QUALIFIED AND MY NEW TRUCK EXPERIENCE WAS AWESOME !

Lori Zeiler

Jul 2, 2015

The employees are great!! I do recommend them to my friends and family.

Marilyn Nash

Jul 2, 2015

I always feel 100% confident in the car care and service support when I bring my car into the garage! Everyone is patient with my questions and explains what is needed in language I can understand! Thanks as always for continuing the trust!

Leonard Jablonski

Jul 1, 2015

Great service as usual. Friendly staff. Routine maintenance completed. Vehicle ready when promised, as usual.

MarcD

Jul 1, 2015

Dan Miner made the car buying experience pleasant. He is focused more on customer service and less on selling cars. You won't find any of the old car sales tactics from the past when dealing with Jordan's. They will work hard to get you into a car that best fits your needs. They will not attempt to steer you into something you don't want or cannot afford.

Robert Weber

Jun 30, 2015

Since 1996, I have been going to Jordan Ford for either service of my vehicles or to purchase them. I will keep on going to them for all my service work because I truly believe that no on can top their service or prices. Jordan's Service Manager and Service Advisers are true professionals and with this combination--why would I go anywhere else for all my vehicle needs?

Allen Schlemmer

Jun 29, 2015

Everything was wonderful. Service was done in a timely fashion.

Bruce Urban

Jun 29, 2015

Ford Sports Trak, excellent, yes good service, didn't cost anything.

Christine Lauber

Jun 29, 2015

Volvo everything was peachy as usual. It was a minor issue (headlight). I came without an appointment and it was handled promptly and efficiently.

FORD EDGE CUSTOMER

Jun 29, 2015

2010 FORD EDGE SELOil change and tire rotation.Mary and associates did an excellent job.I picked up my vehicle car after the car wash closed, but the vehicle had already been washed for me!Very courteous Cashier Department. Processed me quickly.

Jeffrey Breining

Jun 29, 2015

Very helpful staff and very friendly to me.No one was pushy at all and explained everything and answered all our questions.Thank youJeff Breining

Mark Beelby

Jun 29, 2015

Everything was fine however you only rotated 3 of the 4 tires...I marked them before coming in and you missed the front drivers side tire it was the only one that was not rotated. Not sure how you can do that but that is what happened...and yes I really did mark them just because I thought that they had not been done correctly on previous service appointments. Not a life changing thing but still it seems like a fairly simple thing to do...I mean there are only 4 tires!!!! I guess I'll watch you guys and if it happens again I'll mention it at the time of the service.

Beth Green

Jun 26, 2015

I stopped in to get a light bulb changed. You worked me in and did it quickly.thank you.

Mark K.

Jun 26, 2015

Our entire family (including our children) had a great experience recently with our new Sienna. The entire Jordan team was super. We returned to Jordan because of our great experience last time and through each and every oil change. This time Mike Kassem engaged us and carefully walked us through the entire experience in a very caring way. He establishes credibility immediately. It was easy to trust him on such a significant purchase. Thank you Mike and the entire Jordan team.

Thomas Rozmarynowski

Jun 26, 2015

Quickly took care of what I needed on my vehicle in a friendly manner with little to no wait and did not overcharge.

Brian Bowman

Jun 25, 2015

The oil change was done as expected. I listed some other problems I noticed which they could not recreate, but offered suggestions for next time it happens and what I might be doing to cause them. They were right on me causing them.

Eugene Walker

Jun 25, 2015

Did a good job! But I don't like having to write reviews ! I got my truck fixed and I will go back again if I need too.

Jack Floyd

Jun 25, 2015

Outstanding service and customer communication an absolute pleasure to do business with!!

Mary Luber

Jun 24, 2015

Upon arrival, I waited several minutes and the service advisor, Mr. Hernandez, came out, took my information, went over what work was to be completed, and then directed me to the waiting room. In a short time, Mr. Hernandez came to advise me that the oil change was complete and the car was washed. I was on my way.

NB

Jun 22, 2015

This was my first time at Jordan and the first time getting my new Explorer serviced. It was great to have all my questions answered about what was going to be done to my car by the helpful staff. I was shocked at how fast it went. From the time I dropped my vehicle off to when the oil change, wash, etc... was completed, it was less than 45 minutes. I will be using Jordan from now on for all of my car needs. Thank you!

Randall Greenlee

Jun 22, 2015

Great service and very friendly and helpful employees including the shuttle service.

Rose L, Rippey

Jun 18, 2015

I have purchased many cars from your company in past years. At one time I was not happy with your service. A few years ago I decided to give you another chance, I feel you have improve a great deal. Mary is a great plus to your service department, I am a very Ford person . Thank you , Sincerly , Rose L, Rippey

Irene Kafka

Jun 17, 2015

Ford Escape, the staff was great and before they did anything extra they ask me and explained how much it would cost and they were not pushy I always go to Jordan Ford because they treat me very good.

Caitlin Rappelli

Jun 16, 2015

The service was great, I love knowing everything is checked to keep my car running it's best.

Cherie Basile

Jun 16, 2015

I am always happy with Jordan Ford. The facilities are clean and the service people are helpful.

TT

Jun 16, 2015

Most dealerships dont really seem to care what you want and just try to sell you something. Marc was just the opposite, he listened to what I was looking for, helped me out with my trade in, and made my deal happen. Very hassle free, it made buying a car very easy. Next time anyone needs a car I will send them your way! Thank you!

BC

Jun 15, 2015

I've dealt with both the Toyota dealership (4th Tundra) and the Ford dealership (1st new Escape). They are both great and explain everything as you go through the process. Just ask and they'll find the answer as best they can. Service department is top notch too.

Doug B

Jun 15, 2015

Great buying experience, sold the vehicle, not the payment.

Pete Fournier

Jun 15, 2015

Mary always takes care of me. PM on 2013 F-150 XLTNeed a place to plug in my lap top, so I can work... away from the TV

Wayne Westphal

Jun 15, 2015

This was a troublesome repair with multiple trips to diagnose the situation and attempt repairs. Mary and Steve were great and put up with my concerns with professionalism.

Ahmed

Jun 14, 2015

The sales representative Mike Casum was amazing and really informative and helpful. The whole team was very efficient.

Jerry Scott

Jun 12, 2015

Excellent service with professional, friendly staff.

ACGrad2015

Jun 11, 2015

Absolutely fantastic! As a college grad it's hard finding the right car for the right price, as loans have to start getting paid off. Kara Mitchell is a goddess at what she does. Not only was she able to work with me on finding a resonably priced car, but also one that I actually wanted. She refused to let me have any buyers remorse, and I am so appreciate of that, and of course there was no pressure or rush to my decision making process. Now I arrive to my new "big kid" job in a 2012 Ford Escape. (And receive a few compliments from co-workers.) Kara, I cannot thank you enough! :)

Rebecca Johnson

Jun 10, 2015

2015 Mustang GT . Coupe 50th Anniversary Limited. Staff at Jordan Ford defiantly went beyond any other dealership in this area! We ask for their help and they came through. Thank you Jordan Ford staff for being there & you are The Best!

Jeffrey Tadajewski

Jun 9, 2015

A little expensive but think the service was performed correctly.

John Vegh

Jun 8, 2015

You were on time with my car which was very important. the price was fair plus you gave me a report on my cars condition. overall I was pleased. Thanks

KO

Jun 8, 2015

Wonderful experience from the time I entered the door until the key was handed to me. Chad was amazing and helped throughout the whole process and my payment due is exactly what he said it would be, down to the penny. HIGHLY recommend

Lucille Spaulding

Jun 8, 2015

Had an appointment at 5:30 for an oil change and had to wait until someone came to help but I know they were busy and I didn't mind waiting. The staff was very helpful and friendly.

Ethan

Jun 7, 2015

I purchased a 2015 Ford Fusion SE Hybrid. I had a very good car buying experience. My sales associate, Joe Hayden, answered all of my questions and was very responsive to my emails. My experience was comfortable and relaxed and Joe spent as much time as was necessary to answer my questions and process the purchase.

Sean

Jun 7, 2015

I could not have asked for a better experience in purchasing my first vehicle. From the moment I walked through the front door, I could tell that everyone's goal was to meet my needs in the best way possible. Mike was incredible. He clearly walked me through every step in the process and made sure I understood everything before we moved any further. If you are in the market for a new vehicle, be it brand new or pre-owned, I recommend making Jordan your first stop.

C Lovaas

Jun 5, 2015

Great service - on time as scheduled. Shuttle driver was great.

Diveguy

Jun 3, 2015

Tim Berger and the rest of the team were very helpful, knowledgeable and informative. I will certainly be buying from them again. they are a first class operation!

Philip H.

Jun 3, 2015

Great buying experience at Jordan Toyota. Michael Kassem, our sales associate, was extremely courteous and helpful throughout the process. He kept us up to date on the status of our order and offered a number of appropriate suggestions. Other members of the staff were friendly and helpful as well. Overall, buying a new vehicle from Jordan Toyota was a much smoother and more satisfying experience than we expected. From our first visit to driving off the lot with the exact car we wanted (all options included) took only a week.

Cheryl Bradford

Jun 2, 2015

I purchased a Nissan rogue and was well attended to. Car facts were presented to me. Car Needs a little buffing, but they are taking care of that too. Cara is an excellent sales person. Love my Nissan... and would highly recommend Cara To someone looking for a quality sales person.

Eric Boal

Jun 1, 2015

I dropped off my car for an oil change. The service was great and the personal were polite. Only thing was they forgot to replace the sticker that shows the next service mileage.

Gail Pursell

Jun 1, 2015

Once again everthing and everone was wonderful.love the fresh bake cookies and my grandkids ages 6 &3 love getting they finger nails done.

Marc Parker

Jun 1, 2015

the one price 'no haggling' selling price at jordan ford is great. but it would mean nothing if there was poor service after the sale. mary in the ford service department was amazing. she wanted to make sure the car was fixed correctly. she kept us always up to date as the repair was being done. i hope you will recognize her devotion to customer service, she deserves it!

Ronald Commons

Jun 1, 2015

My wife loved being able to get her nails done while waiting on the car.

Susan Mahoney

Jun 1, 2015

Everyone is always so nice. They go out of the way to make sure you are not waiting to long.

Christopher Harrison

May 30, 2015

Traded a used F250 and a Hyundai Tiburon for a slightly used F150.Great trade. Good sales and after service experience.

JanSouthBend

May 30, 2015

We have bought three vehicles from Jordan in the last couple of years and we love doing business the Jordan Way. We do considerable research when buying a vehicle and find the Jordan price more than competitive and the vehicles are certified and have been very reliable. They are a pleasure to deal with and the salesmen are knowledgeable, pleasant, and will assist you any way possible through the process. I have also found their value for trade to be very reasonable. I would and have confidently recommended them to others that are in the the market for a new or used car.

R

May 30, 2015

Tim Berger - he really listened to what we wanted, and then called us when a RAV4 was available that met our wish list. We talked with him on Thursday and we purchased the RAV4 that evening! My husband has a 2007 RAV4 that he purchased new from Jordans, and he takes it to your service department. He is so pleased with the service department (and free car wash!) that he really wanted me to purchase my Toyota at Jordans. We traded in a car, and the value was fair...and the adjustor who gave us the value was very professional and just darn nice! So far, our used RAV4 is perfect. We truly appreciate the 90 day warranty. Thanks so much Tim! Do you really have to retire in October this year?

Nathan Laidig

May 29, 2015

Working with Casey was a great experience. The truck took longer than promised but not because of Jordan ford. Casey was very helpful.

Gary Smith

May 28, 2015

I go to Jordan Ford as this is where I lease my vehicle and they take good care of it for servicing.

Brandy Rypma

May 27, 2015

Took my vehicle in for standard service (oil change, tire rotation) and the staff was friendly and courteous. Answered any questions I had and addressed any concerns that I voiced. Upon completion of service, everything was explained thoroughly. Thank you Jordan Ford!!

Christopher Winter

May 26, 2015

Staff was helpful and provided me with the information I sought regarding my vehicle's situation for needed repairs

HL

May 26, 2015

I was in the market for a new car and thought I would give Jordan Toyota try. What a great experience! Very low pressure, and the sales person Andy Quinn was great. Very knowledgeable about the 4Runner I purchased. Would definnitey recommend Andy and Jordan Toyota to anyone in the market for a new vehicle.

Norris Whitfield

May 25, 2015

Service staff are always helpful; during a recent oil change they discovered a leak that they brought to my attention. I was able to bring the car in and they did a thorough job of fixing the leak. They also coordinated well with the body shop to take care of some body work that needed done, thus saving me an additional trip.

Charles Mcdonald Jr

May 22, 2015

All the staff are polite and friendly. Disappointed that massage therapist is gone. :-((

Deb Kirchner

May 22, 2015

A big thank you to Mike Kassem at Jordan Toyota for making this the most pleasant car buying experience. He spent time with me, explained how the Prius works, took me for 2 test drives, searched for a certified used Prius in a "pretty color" for me. He definately went above and beyond. I love my new-to-me Prius and would mosy definately recommend you see Mike Kassem for your next car. Thank you Mike!!

Joe

May 22, 2015

What happened to the free cookies? Jordon use to bake and serve free cookies.

Dawn Golden

May 21, 2015

Fusion Hybrid. Service was excellent. Staff was very helpful.

hhigh

May 21, 2015

The sales representatives were courteous and stayed late to accommodate our schedule.

Jeffery Little

May 20, 2015

The staff was very helpful. I stopped by several times looking for a vehicle, each time a different staff member helped me. Each one seemed very informed and courteous. The process went along more quickly than I expected as the staff tried to accommodate my time schedule. Thank you for your help. The staff allowed me to drive the car home overnight in order to show my wife. That was very helpful to me.

Leonard Jablonski

May 20, 2015

Great service as usual. Staff is friendly and informative. Vehicle was ready when promised. Pricing was fair for the work done.

Tammy H.

May 20, 2015

Dennis is a great person & was a nice man to deal with. We really appreciated his honesty. The only complaint I have is the process of purchasing the car was lengthy & felt like I was being shuffled around between people a lot. Also, the finance las promised the vehicle would be cleaned before I picked it up the following morning & the inside was pretty gross... Perhaps cleaning inside of sold vehicles would be a nice touch. I ended up spending 3-4 hours cleaning the inside instead of driving around & enjoying my new-to-me vehicle.

Mark Harman (for Kristin Harman's vehicle repair)

May 19, 2015

Everyone was very helpful, caring, and excellent at follow through. In fact, after we discovered a problem that may have been related to the repair or just the accident itself (engine coolant leak that caused the car to overheat), the staff was awesome at bringing us back in Monday to fully troubleshoot and assess. There are probably some SOP steps to learn from the issue but every process like this clearly has risk and the key is how the recovery is handled. A++ for that here with process and attitude! Thank you!

Mike Taff

May 19, 2015

I had my 2015 Fusion in for warranty work. At first the problem was unknown as the service staff had not heard of the issue before. My service adviser kept me informed as they progressed through the possibilities of what may be wrong with my car and eventually they came up with a resolution and returned my car a day earlier than anticipated. Very happy with my experience.

POM

May 19, 2015

Bought a Toyota Avalon recently. Salesperson Mike Gaffney was most helpful. He reviewed all the new features we were not familiar with. We love our new Avalon and highly recommed Jordan motors Customers are treated very well.

Stacie

May 17, 2015

I certainly will be back to purchase another vehicle when the time comes. Tim Berger was very helpful and polite. Everyone I came into contact with during our purchase was wonderful! I felt as if they treated me as a person and not a profit to them. What a great feeling! The car we purchased exceeds all of my expectations!

Larry Sonnenberg

May 15, 2015

very nice feeling with sales rep and he did a wonderful job explaining everything to us and was helpful with all our questions

Maria Martinez

May 15, 2015

I brought in my Chevy Malibu to be repaired after we were rear ended. They definetly went above and beyond my expectations, which is why I had chose to go with them I had heard from a coworker that had work done there too they had fixed even more than was required no additional charge.Good people good service.

Roger Smith

May 15, 2015

Mary is awesome and she goes above and beyond everytime

Vernon Shepherd

May 15, 2015

Ford Explorer(2014)Staff was very helpful and explained the issue with the car in detail.Everyone was courteous and really made an effort to solve the issue.

Janet

May 14, 2015

I purchased a 2015 Ford Fusion Titanium. The service was excellent. Overall, it was a pretty stress-free car buying experience. Casey did a great job explaining the different financing options and, later, the different features on my new car.

Steven Mcqueen

May 14, 2015

Great experience. I was there about 30 minutes and they cleaned my car.

Caitlyn Rough

May 13, 2015

I was the 1st appointment at 8 am... Yet the crew was "running behind" and I didn't leave Jordan until 9:40. An hour and 40 minutes is far to long for an oil change and tire rotation and I almost missed an important business meeting because of it.

Victor Burk

May 13, 2015

The reason I buy my automobiles at Jordan is because of there great service department.I have beendealing with jordan Ford ever since 1997 and they have never done me wrong time wise and cost wise. Victor Burk

"Motown" Larry

May 12, 2015

I heard about the "Jordan Way" on the radio. I have now experienced it. From beginning to end, there was no pressure to buy something that I didn't like or could not afford. The time and effort extended to make sure that I was satisfied with my purchase was great! I was able to have several choices and then pick the one that I wanted without being pressured. I was able to take the used vehicle to my mechanic and get it checked out although the mechanics at Jordan had done so previously. The finance department gave me several ranges of payments at a very reasonable rate. I visited many dealers in search of a vehicle and no other came close to the experience I had at Jordan. If other dealers and their personnel treated everyone as I was treated at Jordan perhaps they could receive outstanding reviews such as this.

Linda Prue

May 12, 2015

Even though my car is a Saturn--that I brought off your lot--the service crew treat me like one of the family. I was told that you stopped detailing--which was a major disappointment. The crew did such a good job.

Lynnette Poe

May 12, 2015

2014 Ford Edge Limited with 28K mileage.. Mike Banashak was great. Very happy with the vehicle

Sean M

May 11, 2015

Traded in my car that I previously got from Jordan about a year and a half prior. No pressure, no gimmicky or scripted conversations were had. I felt like a had a better experience after my most recent visit and will definitely return. Would recommend dealing with Tim B on the new vehicles lot.

BRD

May 10, 2015

The sales and service experience at Jordan Automotive is excellent!! The team at Jordan truly appreciates the business and they make certain that the entire process is top notch. I purchased a new car from Jordan in 2007 and again this year. The new car experience was great and the service over the last eight years was the very best too!! Highly recommend this dealership if you are looking for great service and a group that operates with integrity!!

RHGwhitesoxfan

May 10, 2015

My experience with Jordan Toyota was good - no high pressure sales. They didn't have the exact vehicle I wanted, but they were able to get it for me in a short period of time. I was impressed with the good customer service. They took the time to go over all the electronics and other aspects of the vehicle. They even took me over to meet the service manager for which I had some questions.

Angie & Russ-Cub fans

May 9, 2015

My wife and I purchased a 2015 Toyota Tacoma, our sales rep was Michael Kassem was very polite and helpful. We were very happy with the service Michael provided, he was knowledgeable about the truck and made our purchase a pleasant transaction. This is the 2nd new vehicle with have purchased through Jordans and would purchase from Jordans again.

Lynnette Poe

May 9, 2015

We have always bought or leased new vehicles, but now that we are retired we opted for a 2014 Ford Edge.....only slightly used but still a great ride with low mileage. Mike Banashak was wonderful to deal with, as was the F&I person. We had done our homework regarding the value of the new vehicle and the value of our trade-in prior to visiting the dealership. Seeing the Jordan purchase price displayed in the vehicle was great information up front, so there were no surprises about the price. This is about the tenth vehicle we have purchased or leased from Jordan and we have always been happy with the deal and the quality of the vehicle. Keep up the good work!

Happy Prius Owner

May 8, 2015

When looking into purchasing a 2015 Prius this spring, I made numerous visits to Jordan Toyota, made multiple test drives, changed my mind several times about buying a car, and even canceled the purchase after signing the paperwork and writing a check. Four days later I went forward with the purchase. Throughout my many visits, everyone at Jordan Toyota, especially my salesperson, Tim Berger, was friendly, helpful, professional and patient with my indecision. I am pleased with my new car and have nothing but positive things to say about the staff at Jordan Toyota.

Sherry Sprouls

May 7, 2015

We had a good experience buying from Jordan account executive Dan Miner. He applied no pressure, was helpful and informative as we looked for a pre-owned car.

Wanda Taylor

May 7, 2015

I liked the massage chair I could use while waiting for my oil change

Beren

May 6, 2015

A while back I bought a Prius from Jordan. I had called around the area to various dealers, but Jordan didn't hassle me or pressure me with fake sales-talk. Yet they also made me the best offer. My salesperson, Tanya Salyer, was helpful, low-key, reasonable, and knowledgeable. Buying the car was actually a very pleasant experience. Jordan also provides excellent post-sale support, something that I had experienced previously with years driving one of their Camrys. Jordan is very definitely the best Toyota dealership in the area.

Jane B.

May 6, 2015

We love dealing with Jordans....this is our fourth certified used vehicle we have purchased from them and they have been excellent cars. This is a no fuss dealership and they treat you right!! Good job Mike B.!!!!!!

Rebecca Mitschelen

May 6, 2015

Our family has been very satisfied with our HHR. Even the service department made oil changes quick, easy and enjoyable with their family orientated waiting room. Thank you for all the help and we look forward with working with you in the future.

Terry Harrell

May 6, 2015

I took my 1994 Ford F150 which I keep in excellent shape in for An oil, filter and lube service and was very pleased with the service I received. The staff was very nice and friendly!!

Daniel Bailey

May 5, 2015

I was looking specifically for a fusion to replace a car I had stolen. Joe and the rest of the staff were very friendly and helpful. This is my first purchase from Jordan so I can't comment on the service dept,but with te atmosphere I experienced , I have high expectations.

Justin Frazier

May 5, 2015

Me and my parents had Tim Berger as our sales associate. He was extremely helpful in helping us find and purchase a new car. There were no unnecessary actions that had to be taken, and it was a swift and easy process.

Paul S

May 5, 2015

This is my fourth car from Jordan and I doubt I'll ever go anywhere else. Three Fords and this is my first new Toyota. I've tried lots of dealerships over the years, but nowhere is the process as smooth and comfortable as Jordan. The prices are great, both for the new car and my trade-in. They even offered way more than other places for my trade-in. I love the no-haggle... no matter what I know I'm getting the same great deal the next person is getting. There is no pressure and there is no stress... and I love that most. I always feel like they are helping me buy a car and not like they are trying to make money off me. Mike Kassem was great to work with, he knew the cars well and was truly helpful. I'll be back to see him again. I kept him busy with changing my mind quite a few times... and changing the amount we had to put down a number of times (making him recalculate things each time), he never got frustrated and in the end found us exactly what we were looking for. I recommend Jordan to my friends and I recommend that everyone that reads this review... check them out... what have you to lose... I think you'll love Jordan.

Recovering Honda-victim, New Toyota Lessee

May 5, 2015

Jordan Toyota and our salesman Mike Kassem were a breath of fresh air! After visiting EVERY other Mid-Sized Sedan dealership in Elkhart, Mishawaka, and South Bend, the folks at Jordan Toyota caught me COMPLETELY off-guard by how friendly, transparent, honest, and accommodating they were. I left their showroom on Saturday believing I "had to have somehow been mislead" and I was fully expecting "the other shoe to drop" when I returned on Monday. That "other shoe" never landed. On Monday when I returned, looking to sign a new lease, our salesman, Mike Kassem was the same transparent, accommodating, and friendly person he appeared to be on Saturday. No "last minute problems" popped up. No hassles over haggling over prices or service plans. He actually seemed to care about what I wanted, and NEVER disrespected my needs or limitations. He didn't have to run off every 5 minutes to "check with his manager" like every other car dealership in the area had their salesmen do. And when his bosses, Ryan Liedtky and Michael Knorr finally did show up they were just as friendly, accommodating, and transparent as Mike Kassem had been. I'm embarrassed to say it was disorienting. The whole "Jordan Way" thing seemed like a gimmick over the radio, but I'm a converted believer! I can't attest to how competitive their "Best Price" selling strategy works as I was only focused on leasing options, but their spreadsheets that simply outlined their leasing options and fees was extremely impressive. WITHOUT EVER RUNNING A CREDIT CHECK, the team at Jordan was able to quote me a guaranteed price to within a $10 range, and those prices were already FAR less than any other initial price quoted by any other Car Salesmen from any other Car Dealer in the area. Finally, after all the details of our car had been settled upon, the financial agent, Kim Grenke outlined the service packages available for our car. Where many dealerships in the past have been pushy, aggressive, and even reproachful during the process of "closing the deal"; Kim was very delightful. All of our needs had been fully communicated to Kim and she worked very hard to get us on our way quickly and easily. I can't say it enough... No haggling! The only stress I dealt with were my own worries from the belief that I would be dealing with more stereotypical Car Salesmen tactics. I've never felt like the people selling me a vehicle were actually on my side until yesterday! I'm looking forward to my next car buying experience at Jordan Toyota!

Mark Gage

May 4, 2015

Great staff in the collision dept and prompt service!

Conrad Pillai

May 2, 2015

Suggestions could have been made to touch up other areas of the van where the paint was peeling.

Ken

May 2, 2015

I classify Jordan Automotive as a Top Notch Dealership. I really appreciate the "Jordan Way" of car sales! At no time during my purchase of a Certified Pre-owned vehicle did I feel pressured to buy. I felt more like one of the family and not just another customer. They went above and beyond to make sure that I got the vehicle that I wanted! I spent a good long time finding that perfect ride. Dan Miner in sales and Jessica in finance found the best truck and financing with ME in mind. (at a payment I could afford) Thanks Guys!! You did a wonderful job and I am So Happy with my purchase!

Nanci

May 1, 2015

My experience buying a car at Jordan was outstanding. I was able to test drive the car I wanted long enough to know it was what I wanted. My salesman, Mike Kassem, is incredible! He kept me updated on the status of my car all along the way. He took care of every detail perfectly. Everyone there is extremely friendly and polite. I wouldn't hesitate to send friends and family to them for a car. The buying process went smoothly. Mike told me what I could do ahead of time to speed up the process and he made sure I was happy with everything before we left. The facilities are spectacular! Free carwashes, manicures and a very impressive service department waiting area. Free cookies too! Thank you, Mike and Thank you, Jordan. You truly come through with an excellent Jordan Way!

Jan Quivey

Apr 30, 2015

The staff was very attentive and prompt during the entire process. I was greeted at my car as I pulled into the service bay and was treated in a friendly and professional manner by everyone I came in contact with.

Jim McCormack

Apr 30, 2015

I really like the Jordan way, 1 price, good trade in values, and Mike Gaffney! This is the second vehicle we've purchased through Mike and it won't be our last. He really knows the products he sells. If you're looking for a "hassle free" way to buy a Toyota, go see Mike Gaffney!

Michael Gaffney

Apr 29, 2015

Great service. Cory Hayden made the experience well worth the visit.

Sanam

Apr 28, 2015

After dealing with at least 10 different Toyota dealerships in the Chicagoland area, I decided to try Jordan Toyota in Mishawaka near my parents' home. From the first conversation with Mike Gaffney, I knew I had the right dealership. He was the most upfront and honest dealer I had spoken to and he was willing to work with me from the very beginning. He kept me in the loop every step of the way and took the time to explain things to me. All the other dealerships were just about making a deal, but with Jordan Toyota, Mike in particular, it was about establishing a long term relationship...making me a loyal customer!

Larry Hill

Apr 27, 2015

Your associates are always pleasant and professional. They all act as if they enjoy what they do and who the work for. My car is always ready when promised and it is clean. I will be back.

Elmer & Deloris Wyse

Apr 25, 2015

Tanya and James and others worked together well as a team in answering our questions. Tanya helped us understand the features of our new car. The friendly service was much appreciated.

Teresa Lamon

Apr 25, 2015

Had a tire repaired, the staff was so nice.always get excellent service. And the price was reasonable

Jim Arendt

Apr 23, 2015

I scheduled " the Works" oil change for my 2013 Ford Edge, everything went well, including having my car washed which was a nice inclusion! Upon going over my paper work, Jeromy mentioned my tire life had roughly 15,000 miles left. I currently have 35,500 miles on the vehicle, he said by having The Works with the tire rotation maximizes the life of the tires. He also mentioned an "all wheel alignment" ( which I haven't had since I purchased our car) I decided to schedule it,and they fit me right in immediately. Great service great employees!