Steven

4 de nov. de 2016

Harris helped me order a new Pilot Elite for my wife. From the moment he introduced himself in the showroom, I new he was the real deal. Throughout the entire process, from putting the deposit on the car we wanted, to the day it finally came in, Harris was top-notch. I was convinced from the start that Harris was only interested in making sure that my wife and I were happy with the new Pilot. And he knows his cars. Harris was able to answer every question we had about our new Pilot and took the time to go over every feature before we left the lot. Even weeks later he is still concerned with making sure we don't have any new questions and are still happy with the Pilot. Harris will be my go-to guy from now on.

Scotty

3 de nov. de 2016

Since 2005, I've always gotten outstanding service. Always fair and completed when promised. Tony Pekich is the best I've ever dealt with -- friendly, knowledgeable, and honest.

FMedawar

31 de oct. de 2016

Ahmed and Tim are a top notch sales team. I just bought my wife a 2016 Honda Pilot and they made the whole experience effortless. Great dealership with great deals and i will definitely be going back for my future car purchases as well as recommend them to all my friends and family. Ahmed was hands on and knew the product very well which is a rarity in today's car purchasing experience.

JayJ

28 de oct. de 2016

"Most professional, most service oriented dealership" "Excellent Customer Service & Great Experience & Zero Pressure"Above and Beyond Expectations" Great service from start to finish. Great people, Car dealerships don't rank among my favorite places to spend a Sunday (or any day, really). But Joyce Koons Honda of Manassas has always been an exception, offering upscale hospitality and professional, respectful service.

cargirl

27 de oct. de 2016

Harrris Durrani is a very courteous, knowledgeable, and professional salesman, making my 2011 Honda CR-V purchase a pain-free, no haggle, no pressure experience.

Steve Miller

27 de oct. de 2016

Great experience purchasing our 2017 Honda Accord due to outstanding service from Harris Durrani. He is very knowledgeable and professional, we would highly recommend him to anyone looking to purchase a car!

Amkor

26 de oct. de 2016

My wife and I were driving all day around to find a new Odyssey, we found but bad customers service and hard selling tactics, coming back to our house we decided to stop by Joyce Koons Honda Manassas, were greeted by Mr Ahmed, very professional salesman with tons of Knowledge about the new Honda Odyssey and it's new features, no Sales pushing or gimmimgs.... Walked in and walked out with a really good deal and the whole thing took an hour. I would definitely refer friends and Family to this location and to Mr Ahmed.

Sanjee101

24 de oct. de 2016

I M HONDA FAN I ALREADY BOUGHT 2 HONDA CIVIC FROM HENDRICK HONDA WOODBRIDGE WHICH ONE 2001 AND 2006 STILL RUNNING GREAT 2006 I WANTED TO BUY 3RD HONDA CIVIC FROM HENDRICK HONDA I MADE A DEAL WITH THEM AND GIVE THEM $500.00 DEPOSIT BUT NEXT DAY THEY TOLD ME MY DEAL IS CANCELED I WAS SHOCKED THEY WERE NOT NICE WITH ME WHO DO NOT KNOW HOW TO DEAL WITH CUSTOMER THEY SHOULD TAKE CARE OF ME BECAUSE I BOUGHT 2 HONDA FROM THEM THEN ANOTHER PERSON FROM HENDRICK HONDA TALK TO ME AND TRY TO GIVE ME GOOD DEAL BUT DID NOT WORK OUT I WAS LOOKING AROUND GOOD PRICE FOR MY NEW HONDA THEN I CONNECTED BY SUNNY HAQUE HE OFFER ME GOOD DEAL FOR HONDA ACCORD 2017 HE TALK TO HIS MANAGER I DO NOT KNOW WHAT HIS NAME AND I GOT MY NEW CAR I AM HAPPY ALL OF THEM NICE THEY KNOW WHAT THEY ARE DOING I AM SO HAPPY I WILL DEFINITELY RECOMMENDED THIS DEALERSHIP.

Maureen k.

21 de oct. de 2016

Harris demonstrated a professional demeanor, was patient with my multiple questions, and provided explanations in a clear, understandable manner. His knowledge of the product was instrumental in my decision to buy. Would recommend Harris to any of my friends looking for a Honda vehicle.

William and Beth.

18 de oct. de 2016

This is our second Honda. Our first Honda we loved, but it was totaled in a crash, and this is what brought us to Joyce Koons Honda to check out getting a new Honda. The minute we arrived we were promptly met by Ahmed. He was very polite, helpful and extremely knowledgeable about the vehicles. We ended up purchasing a 2016 Civic EX-T. The whole process of the purchase was Great due to Ahmed being so knowledgeable of the vehicles and the no pressure atmosphere of him and the dealership as a whole. That's why we decided why look anywhere else. We drove 23 miles to the dealership even though there is another Honda dealership 6 miles from us, I would definitely recommend Joyce Koons Honda and ask for Ahmed. Also I would like to say, the finance process with Behzad was the best we have ever gone through, and we have purchased numerous cars, trucks, boats and rv's over the years.

James Edmonds

18 de oct. de 2016

Tony was wonderful he told me what it was and it was I went to a dealership Fairfax they told me something different Tony team fix and know more trouble Thanks Tony

AceRatePlease

17 de oct. de 2016

Customer Service at its best is in this dealership! Best Dealership in the area with awesome personnel! Would return without a doubt and will recommend it to my friends and family!

LynnLynn

17 de oct. de 2016

I sent an email to get a test drive. 1 hour later I received a response from Jeff as I was parking in the parking lot of the dealarship just to take a peak of the cars on the lot. When I called him back to let him know I was there he came right out to meet me. About 2 hours later I had a new Honda. My first 3 months service was a breeze Roland and team were quick and professional

amdodson10

16 de oct. de 2016

Harris kept in touch regarding my interest in a Honda, was very knowledgeable and patient when I came in to the dealership, and had me leaving with the brand new vehicle I wanted with very little hassle and no pressure. Can't think of anything negative about the experience.

steveclifton

15 de oct. de 2016

Continue to get fast, reliable, high-quality service for my van from Joyce Koons Honda. Been bringing my Odyssey here since buying it from them 4 years ago, and have never had a bad experience.

Lorenda

15 de oct. de 2016

Best service in town...courteous...service completed in less time than estimated. Waiting area is very comfortable and coffee hot. Would not take my Honda anywhere else for service.

romie23

13 de oct. de 2016

They were very courteous, and helped me through the process in every way possible with any concerns I had. I have been to them twice and both times they have taken care of me right away with any wait time.

Amena

12 de oct. de 2016

What a great experience In buying my 1st car from a mr Ahmed Messaoudi will definitely be sending all my family and friends to check you out when there in the market.

Belkak

12 de oct. de 2016

i received very good and prompt service, as always. I like early morning appointments because I don't have to wait very long. Thank you very much!

Warrington E. Brown

12 de oct. de 2016

Bob Miner is the best service writer I have ever dealt with. Though I currently reside in Florida. I continue to only gave Joyce Koons service my Ridgeline.

Happy Camper

12 de oct. de 2016

Jeff was very helpful and spent as much time as was need to answer all our questions. He was also very courteous and pleasant to work with.

HCRVfBR

8 de oct. de 2016

My experience was positive and I would recommend Joyce Koons Honda to my friends. Specifically Dipak Regmi was the consummate professional salesperson -- knowledgeable and friendly --and not pushy and overbearing.

Jludin

8 de oct. de 2016

This dealership has sold 3 cars to my family and we will keep going back. Ahmed is the best sales person to work with. The only negative aspect was how long it took.

rica_ee06

8 de oct. de 2016

Bob and Roland were professional and precise. They both explained to me the reasons of my car malfunction in a promptly manner. Definitely recommending them for any service work!

Gary34

8 de oct. de 2016

My experience was positive. It went as well as I would have expected a car buying experience would go. I got a decent deal on the car. The sales team was nice. I have found that I feel the same way at most dealerships.

AlexR123

6 de oct. de 2016

I was helped by friendly professionals who take care of my needs. I was treated with kindness. The purchasing process was easy and did not take very long. Thanks again!

Janet

5 de oct. de 2016

Service department is always very accommodating, and pleasant to work with. They have a comfortable customer waiting area, and will run your car through the car wash if you want before turning it back to you,

HondaGirl

4 de oct. de 2016

Previous 2014 Honda Accord Hybrid Touring was totaled in a car accident. Contacted Dennis and Tim and was in a 2017 Accord Hybrid Touring within a week (car had to be delivered in from another state) at a price that no other dealership in the area could beat. In and out of financing in less than an hour. Excellent experience all around.

dave

4 de oct. de 2016

This was a good car buying experience. I got the price that I wanted. Most importantly, the dealership did not try to work me over up-selling a bunch of crap that I didn't want after we came to terms on the price of the vehicle. Dealerships, generally, should understand that most customers recognize that those additional services are unnecessary and annoying.

Mcfuentes143

1 de oct. de 2016

Very friendly staff and easy to work with. They really want to give you are looking for so you get what you want. It not just another sale for them.

Happy Honda Civic

29 de sep. de 2016

Great service, ask for Ahmed Messaoudi, he was a wonderful person to work with, he made the experience of buying a new car as easy as possible. He had years of experience working with the Joyce Koons Honda dealership and it made the experience so much better.

Vincent

28 de sep. de 2016

Super service ... on time, good work, decent orice, friendly and concerned service by Bob Miner, long time service consultant for my 2003 Odyssey with 243,000 miles! Bob has kept it purring like new!

Jill7297

27 de sep. de 2016

Great service. I have been coming to Honda since I bought my car there. Now I have two cars. Only I asked for Bob Miner only.

Jamila37

26 de sep. de 2016

This was one of the best car buying experience I have ever had. Harris was kind and made sure that everything I wanted in a car was delivered. I would recommend him to anyone because he went out of his way for me..

mattchupp

24 de sep. de 2016

I was very happy with my last service visit. I went to have my oil changed and tires rotated and the team at Joyce Koons was great!

susic

22 de sep. de 2016

Nice dealership, and friendly staff. I didn't feel pressured and Harris was really patient with me and all of my questions. I also feel like I got a really fair deal on the used car I purchased. Harris even took the time to reach out to the former owners of the car I bought to get the extra keys for me.

Aziz

21 de sep. de 2016

We had a wonderful experience with them.great customer service !!!The staff was very professional and very patient with me. They made my car buying experience as pleasant as possible. I am very happy!

Debra S.

20 de sep. de 2016

Prior to visiting Joyce Koons Honda in Manassas, I called and spoke with Priscilla Whittaker in Sales. From the onset of our conversation, I could tell that working with her to purchase my new vehicle would be a very pleasant experience. And I was correct! Priscilla was very knowledgeable on the 2016 Honda Accord before and during the test drive. She has also followed up with me after the sale. Overall, she was outstanding, very professional, and I will definitely refer family and friends to Priscilla whenever they are in the market for a new vehicle. I would also like to mention that working with Roland Carter in the Finance Department was a very pleasant experience. He too was very knowledgeable and professional, and he went the extra mile to secure a great financing package for me. I am very thankful for the opportunity to meet and work with two of your wonderful employees!

Bob K

19 de sep. de 2016

I have been using Koons Honda for service for all of my Hondas over the last 12 years. Professional, helpful and courteous are the key elements of the entire service department. You will not be disappointed.

jordan44

19 de sep. de 2016

outstanding service each and every time I visit .Its nice to have a go to service guy you can trust and you know has your best interest in mind...THANKS 4 THE OUTSTANDING SERVICE... #KEEPUPTHEGOODWORK

KEN THOMAS

18 de sep. de 2016

We used the USAA buying service. We worked with Doug Miller at Koons Honda to identify the specific configuration, color, etc. Doug let us know when the CRV arrived and we visited the dealership the next morning. Our sales person, Dennis Chen, came with us on a test drive. We traded in a 2007 CRV and agreed on the terms, etc in about a 2 hour window. Dennis did a great job describing the value proposition. We then worked with Behzad.Mahmoodi, the finance manager, to finalize the transaction. All in all, a crisp, professional team.

HondaCivicgal

17 de sep. de 2016

When we first arrived at the dealership, we were greeted by Davian. He knew a lot about the cars and he answered all of our questions. Everything went well, its just sometimes we thought he was very impatient and got frustrated easily.Later in the week we came back. This time Sunny helped us out. Sunny was truly helpful and although it took a while, we were finally able to agree to our numbers. It turns out Sunny was a close friend of my former manager. He treated us very well. We left the dealership very happy with my new Honda Civic. Overall, it was a good experience.

Mike Fukui

17 de sep. de 2016

I wish your service man explain more about what area of my car needed repair instead just giving mea price quote. I wish I did receive service man's business card.

Eneh

16 de sep. de 2016

Very professional and freindly. The salesman took the time to explain the features before and after we bought. Financing was a low pressure, quick experience. The salesman followed up a few days after the sales to make sure we were happy and to offer help if we had any questions in the future. Highly recommend.

Adam S

16 de sep. de 2016

I bought my Civic new here 7 years ago, and I've always found them reliable for service. Their schedule is flexible, their prices are good (for a dealership), their facility is comfortable while I wait, and they fix the problem on the first time. I do much of my "easy" maintenance at a cheaper shop, but anything serious gets worked on at this dealer--for both of my Hondas.

David R.

15 de sep. de 2016

My wife and I enjoyed the excellent service provided at Joyce Koons Honda in Manassas!We got the Honda CRV we wanted and at an excellent price. Mucho thanks to Angela, Dipak, and Tim for their ability to hear our car 'must haves' and deliver. Very impressed with the professional attitudes and rapid processing of the paperwork to help make this happen. Love our car!~David and Laura R.

SharonsNewPilot

15 de sep. de 2016

I had the distinct pleasure of doing business with Harris Durrani. He was polite, professional and very patient with me. Every correspondence, email, phone or in person was positive and helpful. He made my car buying experience as pleasant as possible. I am very happy!

Dkalnins

14 de sep. de 2016

I had a Great experience. There was no pressure and the process moved very quickly- highly recommend for any one looking for a new car

hondaguy

14 de sep. de 2016

Got my Odyssey in for Oil change and safety inspection, was able to bring my car in on short notice, the wait was short, very satisfied with the service.

Hybrid owner

12 de sep. de 2016

Had an electrical problem with my Civic hybrid that another dealer diagnosed as needing a new hybrid battery and converter for a cost of $6,000. When I took it to Joyce Koons for a second opinion the head service manager met me at my vehicle with his lead mechanic. After discussing they took it to the shop. 45 mins later they told me they did not think it was the battery but had been unable to fully diagnose yet. They suggested a more thorough diagnosis and gave me a limit on what it would cost. By the next evening they had isolated the problem to 2 failed relays at $25 each, replaced them, and test drove the vehicle for 30 mins in rush hour traffic to make sure the hybrid motor wa fully fixed. There willingness to actually troubleshoot the problem saved me almost $6 grand!!! I have never had a bad experience at Joyce Koons and after this I won't go anywhere else

Author of the review

10 de sep. de 2016

We had a very positive purchase experience at Joyce Koons Honda Manassas. Other local dealerships could not match the great price quote provided by e-mail by Tim Welton. Our entire purchase experience was positive and low pressure. Harris Durrani was easy to work with when we went in to finalize the transaction. Very happy with our new vehicle!

Adelucia

10 de sep. de 2016

The buying of my new vehicle was great. No pressure from the salesman. He was great and very helpful so was the manager. Everyone was friendly. When I am ready too trade in my other car I know right where to go. Also, I don't want too forget the finance person. Very friendly and helpful. Keep up the great work. I also purchased some new mats for my Honda and like everyone else at Koons Honda the parts person was great.

spirit12

10 de sep. de 2016

Kebir L. recently sold me a Honda. He was gracious, patient, attentive and accommodating.I wouldn't hesitate to return next time I'm looking for a new car!!

Glass Koons

10 de sep. de 2016

Second visit, 1st replacement tire defective. This was certainly not a dealer issue but it did take two visits to resolve the defective tire issue.

Bmiller

10 de sep. de 2016

Service was performed while I waited. The work was done at a great price and things were explained well. I will definitely be coming back for my next service.

Vladimir n/a Zivkovic

9 de sep. de 2016

Harris was nice, funny and great!Very knowledgeable and approachable. Helped to confirm the choice. Definitely made the great day for me..Thank you Harris from Vladimir!

Elizabeth Albright

9 de sep. de 2016

Harris was fast talking, funny and fabulous. Loved fast finance guy, Tim. Would recommend highly. Took less than 3 hours. Nice kids room kept our little ones happy. Nice and clean.

Revelation77

9 de sep. de 2016

Sometimes you learn more about a company when things do not go smoothly. I was called by one of the sales people to come see a 2014 Accord and trade my 2010 Honda accord in for a lower payment. When I arrived, the car had been taken to the body shop. The manager gave Priscilla 3 other cars to show me. It was a bad night as they could not find those either. The upper management, instead of telling me to come back, told them to put me in a 2015 for the price of a 2014. WOW. This is truly an outstanding dealership. I have been in business many years and things do not always run well. For the dealership to show me a new product for the mishap, they showed their true character. They demonstrated integrity when they could have shown me the door. What a great group of people they have at Joyce Koons Honda. I got a 2015 with 9,000 miles for a price of a 2014. I can't tell you that you will get that kind of a deal but they treat you right in a busy world and that was very refreshing. I strongly recommend this dealership. Ask for the Fred deal. It will put a smile on your face for a long time.

Tvuong

9 de sep. de 2016

I have been going to the service department for a few years now. Besides everything cost a little more but the service department staff have be nothing but WONDERFUL! They are the reason I keep coming back even though it's more expensive.

VALady

8 de sep. de 2016

From the first email sent checking on inventory with Doug Miller, through the sale and financial process with Behzard Mahmoodi, this dealership works with the customer to provide first class service. Purchased a 2016 Honda Pilot through Harris Durrani who went beyond the norm to provide complete information about the new car, while obtaining a fair trade in and good price -- all without the typical sales pressure. A very positive experience. Even after the sale, Harris Durrani continues to offer assistance and explanations about all the new technology in the Pilot. Would definitely recommend this dealership.

Travis

8 de sep. de 2016

I bought a new 2016 Accord from Jeff Hever. He gave me the car I wanted at an amazing price. He was low-pressure and very helpful through the whole process. Will definitely recommend Joyce Koons Honda to my friends and family.

robert mcfall

8 de sep. de 2016

This dealership / service dept are excellent, my Odyssey has 200,000 miles on it in part because of their service (plus I have kids heading to college lol).When its time to look for another car Joyce Koons Honda in Manassas is where I'm going.

jordan44

8 de sep. de 2016

great service...Tony P does a great job of listening to my car needs and makes honest reccomendations...will also come back to Joyce KOONS because of the type of service I receive there

Leoliz

8 de sep. de 2016

They are very Profesional, experience, politely people. I love there service. I will recommend them to my friends nd customers if they ask me wher to buy a great car, God bless all the staff.

rockchalkn

7 de sep. de 2016

Everything from start to finish was very professional. Selecting the right vehicle with no pressure was a unique experience from other dealerships I have worked with in the past. Ahmed Messaoudi worked very hard to make sure I was completely satisfied. Will definitely buy from Ahmed again in the future.

Torres

7 de sep. de 2016

This is has been one of the best customer service experience I have dealt with at a dealership. My sales person was amazing, he made sure I got the car I wanted.

Cordy

7 de sep. de 2016

I always receive excellent service at the Service Department. Hardly any wait time even without an appointment. The waiting area is clean and they always have coffee available to customers.

catjeepdusty

6 de sep. de 2016

Everything Excellent as always! Great! Above and beyond my expectations! Can't remember name of person who helped me. Sorry about that! Comfortable lounge and TV.

Streak

4 de sep. de 2016

Vehicle required service so I made appointment. Arrived for service and received same excellent service by my Service Technician. Work efforts were identified and completed as promised. Again, excellent work by the service team.

Thammondat happy

3 de sep. de 2016

My experiences at Honda are always good ones. My husband normally takes care of purchasing cars but this time I felt comfortable enough to do it myself .The salesman and Finance officers treated me with care and did everything in their power to help my situation I was able to get a new car and I felt very good about my accomplishment.

Jeff

3 de sep. de 2016

After taking in my Honda for for my State inspection and oil change I was notified few hours later that a dashboard light was on in my vehicle . I indicated to the service representative that I don't live very far from the dealership and did not see any dashboard lights remaining on when I first started the vehicle or appear while driving over get service. However, I did indicate to the Service Rep the only time I did see a dashboard light was two weeks prior when I was bring the vehicle in for the Airbag Recall Service. A non-response from the Service Rep other than to say it was necessary for them to diagnose the problem for the vehicle to pass state inspection and if it was okay to go ahead with the diagnosis. I told them at this point since they remove the window sticker from the vehicle there was no choice and to go ahead with the diagnosis. After the diagnosis on Saturday, I was called back and was told by the Service Rep it was a seat-belt related problem, and this was a special order part and the vehicle would not be fixed until Tuesday. In the end the cost for the state inspection, oil change and seat-belt fix was over $350.00. It not so much about the cost incurred, though it was high, it's more because I've been coming to this dealership since 2005 and have felt I've been treated honestly and fairly until now.

Mills, Kristie

2 de sep. de 2016

I was very pleased with the service I received from this Honda dealership. Everything was done in a timely manner and I am pleased with the service.

Nrncs10

1 de sep. de 2016

Bob was our service adviser again, and as usual, he was great. Our Odyssey has been having issues with shaking when driving at 60 mph. He explained that the problem was not the wheel alignment or balance and rotate, but we needed to replace both front axles. This solved the problem and the van is drives smoothly now. Thanks, Bob!

NinaSchlumi

1 de sep. de 2016

Went in for an oil change, great experience with Karen, she's my go to employee in the service department. Fast service, in and out in 30 min. Keep up the great service!

Nighttrain

31 de ago. de 2016

Very good business a great dealership!!!!]they have given me great service for many years making my life a little easier and they have also helped my family with their cars!

SCnJB

31 de ago. de 2016

The overall experience of purchasing my 2016 Honda CRV at Koons Honda in Manassas was fun and painless - all because of the expertise shown by Sales Rep Sunny Haque and Behzad Mahmoodi on the finance end. Sunny knew every aspect of the car and easily answered questions and took the time to show how all the new features work. Behzad handled the financial end very quickly and was extremely friendly while doing it. Before I even got to the dealership, Doug Miller online quoted me a price and made sure the cars I wanted to see were clean and ready to go when I arrived. All three gentlemen are true professionals in their job. This is my third purchase of a Honda from Joyce Koons, and I highly recommend them. They seem to be able to get you the car you want at the price you want.

NortherVA

30 de ago. de 2016

I helped my son buy his first new car at Joyce Koons Honda Manassas. I arrived at a good price by phone and then went to pick up the car. Car was all set and they got us out of there in reasonable time. I'd happily buy a new car from them again.

Kiran5756

30 de ago. de 2016

Price is reasonable and repair quality is good. Took little bit longer other then that everything is fine at this dealership. I recommend Joyce Khols Honda service.for everyone.

DaleandJoanHonda

30 de ago. de 2016

Purchased a 2016 Honda CRV new and traded in a 2007 CRV. Sales people were knowledgeable, friendly and helpful.My wife and I received an excellent deal and we are very satisfied. Low (no) pressure and exceedingly nice folks.We would recommend this dealership to anyone (by the way, this is our 3rd CRV in a row).

Drew2016

29 de ago. de 2016

We knew what we wanted to buy and worked with Ahmed via email to set up a time to view vehicles we might like to see. Ahmed met us as soon as we arrived and was very knowledgeable, friendly and patient! When we found a vehicle we liked, Ahmed and the dealership gave us a fair price everyone was happy with, and the whole process was smooth and efficient. I would definitely return to Joyce Koons to buy another vehicle!

jckcar

28 de ago. de 2016

Harris Durrani helped me purchase a used car. He was extremely knowledgeable about the cars. No pressure to purchase one over the other. He gave me time to look at each car, review the car fax and test drive each car. About 2/3 of the way through I needed to leave (unexpectedly) to help at work. I returned as soon as possible and he continued to be as polite and unrushed as ever - even though it was getting close to closing. I went out for 2 more test drives. He reminded me often of what I had come in to purchase so that I did not feel any pressure to go above my budget. He stayed after closing to make sure I was ok and understood my car. He helped me set everything up. I could not have asked for a better experience. Harris is wonderful and the other staff I dealt with were quite helpful.

lathammd

28 de ago. de 2016

This was my third time buying from Joyce Koons Honda, and there is a reason I keep coming back. Ahmed was incredibly helpful and professional.

Obaid

27 de ago. de 2016

Great sales guy mr Harris and great f&i guys I will recommend them to my friends!!! It was very easy and they were very nice

Len S

26 de ago. de 2016

Harris Durrani was open, helpful, polite and professional in his demeanor. He was honest when answering questions. And if he did not immediately know the answer, he quickly researched it or found someone who did. He pleasantly complied with all our requests about how to operate the new Honda and was helpful on the test drive..He was knowledgeable about the financing process as well. While we usually find car buying an unpleasant chore, Harris , and the other staff at Joyce Koons Honda, made it almost enjoyable.For Koons itself, cost of mudflaps and wheel locks was very, very excessive. Shame.Len and Maureen

Service call success

26 de ago. de 2016

Excellent customer service. Work done quickly and done right the first time. Service rep very knowledgeable and kept me informed throughout the proces and very friendly.

Pilot13

24 de ago. de 2016

Mr. Mo Meghane is the best service consultant I have ever worked with his impeccable professionalism and wealth of knowledge. My experience with Joyce Honda Koons Service in Manassas is always smooth and no headaches which keeps me coming back. Thanks Mo!!!

Jeff Allen

23 de ago. de 2016

This is the third car I have leased with Joyce Koons Honda. This time, we leased a 2016 Honda Odyssey and I thought the experience was just awesome and that Joyce Koons Honda really took care of me and values the relationships they build with their customers!Typically, getting a new car, whether leasing or buying, is one of stress and discomfort, but this time around was just awesome. After my initial phone call with Jeff Hever, the sales associate, I had a good feeling that he would be able to help me with the new car while transitioning away from the current CR-V lease I had.After arriving at the showroom, I felt Jeff was genuinely interested in helping me find exactly what I needed and didn't feel pressured to make a decision that was outside of my goals. It was also nice to be able to talk about family and learn more about him while we waited! Both Jeff and his sales manager, Tim Welton, were very eager and determined to help me find the right car at the right price...which they definitely came through on! Lastly, I was impressed how Behzad Mahmoodi, the Finance Manager, made the process of handling all the paperwork and financing super smooth as well as the ease of transferring my existing license plate to the new car without having to deal directly with the DMV!Yesterday, I got the kid's car seats loaded up and we all went for a family ride (the first time we've actually made an event of it!) and everyone was super excited about the new car.Overall, my wife and I felt like we made a solid decision with no regrets and that Jeff Hever, Tim Welton, and Behzad Mahmoodi made it happen! I will definitely be directing people their way when given the chance. Keep up the great work!

Wtaylor4

23 de ago. de 2016

I drove 3 hours to this dealer just because they had the best prices in the Delmarva area. Quick, efficient service and a very friendly atmosphere. Harris was the salesman that helped and I'm glad he did. He was very knowledgable and treated me as if he knew me. The manager Tim was very friendly as well. Would definitely recommend this dealership, even if you are a few hours away.

ladydioutback

23 de ago. de 2016

I have been to many dealers for service before but none have compared to the professional, ease and knowledge I received from Joyce Koons Honda. Karen Huntington went above and beyond to find the issue I was experiencing. This establishment knows customer services!

Art

22 de ago. de 2016

Poor service. Normally, soon as car in garage, someone serving me. Today, 3 staff members standing around just laughing and taking to each other as though no customers needed assistance. After 10 minutes, i had to go ask if anyone was working to get assistance ; then i was told it would be a hour and a half before my oil would be chsnge. I also asked for contact in for General Manager and was told they would get it. BUT no one ever returned with info.

Paul

22 de ago. de 2016

I purchased my Honda Pilot Touring at Joyce Koons Honda after looking throughout Northern VA for over about six weeks. The SUV is in high demand and hard to find one on a dealers lot with the options I wanted. Joyce Koons had one in the show room. My sales representative was Mansour. He did an outstand job answering questions and working with me after the purchase to show me the features of the vehicle. I believe a got a fair price for my trade and made a good deal on the Pilot considering the demand for the vehicle. I would recommend Joyce Koons and definitely ask for Mansour. I would buy from them again.

Don Maeyer

21 de ago. de 2016

Great for regular service for Honda. They have a very comfortable waiting are a with free coffee and a manicure was available on that day.

Grams

20 de ago. de 2016

My first trip there was awesome I could not have asked for a better experience. Thanks Melissa!! My second trip there was not so well. I had an appointment I could not mess I was told it would only take an hour and it took three. The service rep never came back to speak to me. I had to search her out to find out what was going on with my car.

Cindy B.

18 de ago. de 2016

I take my 2007 Honda Pilot to Joyce Koons Honda for service regularly. It is easy to schedule an appointment online. I am treated courteously every time. Most importantly, they do reliable work on time.

Steve

18 de ago. de 2016

This dealer was up front, straight forward on pricing and courteous. The sales manager called me personally to work the deal. Best car buying experience I have ever had!

Urmy1sunshine

17 de ago. de 2016

Tony Nguyen and his team consistently provide our family with impeccable customer service. I consider no others when it comes to working on my vehicles.

K.B.

17 de ago. de 2016

I needed to get my car inspected (I bought my car there and receive free lifetime inspections) and I was able to work from home that day so I also had them perform work prescribed by a recall (not causing me any issues) that would take several hours. My service mgr (Brad Burch) checked me in right away and called the shuttle driver (Wayne) who drove me home and then picked me up when the service was completed (within the time frame I was given) . It took less than 5 minutes for me to check out and get my car (which had received a complimentary car wash). All of my interactions with the staff are professional, efficient and enjoyable. Taking my car in for service is easy, convenient, and poses minimal disruption to my daily schedule.

Cory

17 de ago. de 2016

The entire purchasing experience was beyond fantastic. Priscilla Whittaker went above and beyond our expectations. She is an amazing sales person. Behzad Mahmood quickly and efficiently handled our financing. We have been happy Honda owners since 1985, but this was our first experience with Joyce Koons. I would highly recommend them for your next car.

mamachita

15 de ago. de 2016

Excellent customer service im really happy with my purchase. that I make with him. He answer all my question. He a friendly person and hulpful. Is nice to know like people like him still exist.

Walter

15 de ago. de 2016

I had an excellent service experience. My Hybrid needed an IMA Battery service; they assessed and diagnosed the issue to correct it. Service Advisor Heather Weyforth and the team were very professional; they go the extra length on customer service and ensured the best possible outcome. Was treated in a professional manner, I was updated on service progress, and they provided an excellent service loaner vehicle! I appreciated the good and timely service, and for their superior customer service. They were looking out for customer first. Outstanding!!

Mark Vrooman

15 de ago. de 2016

I'm always pleased with my experiences here, I get an overview of my car and we discuss timing of any recommendations vs DO IT NOW

laurlens123

14 de ago. de 2016

The night before I came in, I called Joyce Koons Honda - my mom got her car here and after being exhausted by phone calls from numerous local dealerships, I decided to give this one a try. Ahmed met with me first thing in the morning - right off the bat, the deal was very reasonable on my 2016 Honda Civic. I didn't feel like I needed to do much negotiating. He was very patient and answered every question - I did not feel rushed at all. They had to go to another dealership to pick up the car - once delivered, we took a test drive and they cleaned it up very nicely. Any little smudges they rubbed off. The financing process (like any) was somewhat tricky, but again - did not feel rushed and made sure I understood what I was getting. The warranty options were reasonable. The finance person researched several financing options for me, but when I decided to stick with my credit union - they were fine with that and gave me the number breakdown the way that I asked for it. Overall, it's always nerve-racking buying a new car, but these folks made the process very pleasant. I would definitely shop here again and save myself the stress of running around all over the DMV.

T Riley

12 de ago. de 2016

Frank Elrod and Sunny Haque made the purchase almost painless!Kelly Blue Book instant cash offer was a good place to start the purchaseRoland in finance was professional, with no pressure.

K Stein

10 de ago. de 2016

This was a great new car buying experience! I will continue to recommend Joyce Koons Honda to my family and friends! Tim Welton and Kebir Lakroune were fantastic to work with. They came through with everything promised, and did a thorough job going over all of the vehicles features and benefits.

John Rock

9 de ago. de 2016

No Hassle, no pressure experience. My salesperson Davian was stellar. His guidance through this process was the best. The finance dept was superb. Fast, efficient and courteous. My experience was definitely the "Best".

Jrjfarm

8 de ago. de 2016

Excellent service! My service adviser Tony is helpful and courteous and always willing to help me with whatever I need. I waited while the car was being serviced. It was a pleasant environment to wait and the car was ready for me in a reasonable amount of time. I was very pleased.

RoadTripTexan

7 de ago. de 2016

People at Joyce Koons are friendly and seems to advocate for the consumer. This Summer (2016) my family and I did a road trip that began in South Texas. I took my vehicle to Joyce Koons for a check up in the middle of my long trip and my service advisor, Roland Murphy, did not pressure me to do anything unnecessary to my vehicle, explained clearly what needed to be done on my return to Texas, and advice on what needed to be done at the moment. Mr. Murphy, as well as all other people on the staff of Joyce Koons seem to know that money comes after great costumer service, something I have not seen anywhere else. I want to congratulate the leadership of Joyce Koons, for creating an atmosphere where people can be nice and make money at the same time. Sadly I don't live nearby, because I have to deal with local dealers that don't have the same ethics I saw at Joyce Koons, and specially with my advisor, Mr. Roland Murphy.

hondatardis

5 de ago. de 2016

Fast, friendly, no pressure service. Service work completed in a short time. Kept informed of the progress of the service work. Check out was quick and easy.

Lan

5 de ago. de 2016

The entire buy experience is fantastic, saving time and hassle...! I did refer my friend to this dealership and they also bought car here. I will buy again in the future...!

allornothing

3 de ago. de 2016

Staff was friendly, courteous, and patient. Davian made sure to properly install our infant seat, filled up our gas, and seemed to genuinely care about his customers.

lpkim

1 de ago. de 2016

While the quality of the service preformed was as expected, the price was in line with what was quoted online, and the staff was friendly and helpful, I feel the experience could be greatly improved. The service took twice as long to be completed as I was told when I arrived, and although I have free oil changes for life (from the purchase of my vehicle in 2013) the service department never seems to have this in my record. On this visit, it took almost another 1/2 hour to sort out the pricing.

kir

1 de ago. de 2016

I have not complain everything was done and explain to me very clearly before they start the work. I will recommend this dealership to family and friends

Vivek

31 de jul. de 2016

I placed an order for passenger side airbag due to recall reasons. The dealership promptly called me once they got the part and gave me appointment rather quickly and installed it. Throughout the process they checked for the correctness of the order. Excellent customer service.

John & Tara

30 de jul. de 2016

If you do your research, and you are "reasonable" about understanding that the dealership is there to make a profit, you CAN get a good deal on a new car. Joyce Koons dispelled all of my previous perceptions about the car buying experience. They actually gave me what I feel is their best (reasonable) offer right up front and while the typical sales experience is still there (see previous note about making a profit), I have never left a dealership feeling like I got a fair deal.........until today., Do your homework, have your decisions made before you walk in, but be open to reasonable feedback (from the dealership) about costs. Davian (Sales Rep) and Bob (Sales Manager) were absolutely stellar and personable beyond my expectations. I can not say enough good things about this team.

Culpeper girl

28 de jul. de 2016

I have had nothing but excellent service from Joyce Koons Honda. I live in Culpeper and it is woth the trip to go to her service dept. and body shop.

Scotty

28 de jul. de 2016

Worked with Tony Pekich -- very knowledgeable and has always delivered on time. Done right the first time. Waiting area and coffee for customers is excellent

Jane Correa

27 de jul. de 2016

My mother and I are beyond happy with the customer service provided to us by Alvin, Christopher, Andy and Behzad. They worked so hard to help me get the lowest APR possible , and I was able to get the car on the first day of visiting! Love the team work and care they have for their customers.

Noname

26 de jul. de 2016

During a family vacation our check engine light came on in our Honda Odyssey and the engine started running rough. We were too far away from our local dealer so we looked online and found Joyce Koons. After speaking with a Michael Seymour he said they could look at it right away and sent a courtesy vehicle to pick up the rest of my family as I waited for the tow truck. They had it in the shop right away and gave us options to get us back on our trip. Fantastic customer service from this dealer. If we lived closer they would get our business.

HondaGirl2

26 de jul. de 2016

I've recently started getting my Honda Accord EX serviced at Joyce Koons Honda and it has been wonderful. The staff is friendly, professional, and always respond to my inquiries in a timely manner; great work too!

saud

24 de jul. de 2016

I purchased a brand new 2016 odyssey from this dealership. The management a classical example of bait and switch tactics. The only reason I purchased the car there because of the hard work of the sales person Chris Montanez Jr. He saved the day. Otherwise I would not buy the car from there. The general manager Shawn McGregor wouldn't talk to me after leaving dozen of messages. Charlene Keener did try to mitigate the situation but obviously her hands are tight and she couldn't get the Shawn to resolve my issue.They delivered a damaged vehicle (a minor damage at the side panel) to me. I took the delivery in night and couldn't see the damage, I took the car back to the dealership and the sales manager David Thompson denied and put blame on me that I had caused the damage. I wasted allot of time and went through frustration. I would NEVER go back to this dealership again because their management team has no clue about customer service and all they care is sell their cars and once the sale is made then they would ditch you like trash.I Would recommend the owners of this dealership to seriously look into the practices of their management team because you are going to lose allot of potential customers. YOU NEED TO TAKE CARE OF CUSTOMERS EVEN AFTER YOU HAVE FINISHED YOUR SALES, THEY ARE THE ONLY REASON WHY YOU ARE IN BUSINESS.

AceRatePlease

24 de jul. de 2016

I was not going to get a vehicle the day I went in, but the team was so caring and was able to understand what I was looking for and I end up getting the vehicle I wanted for the last 25 years!! Mr. Ahmed Messaoudi did everything possible to get me a great deal without hesitation. It was like he knew me for a long time as friends. Thanks for everything! We are very grateful that we still have great people dealing with customers the right way like Joyce Koons Honda dealership showed us in our visit.

Danielle Geoffrion

24 de jul. de 2016

Ahmed, at Joyce Koons Honda, was amazing. He made us feel welcome, he was genuine and he was never pushy. He has earned a customer for life!

HU Pirate

23 de jul. de 2016

I returned to Joyce Koons in Manassas for one main reason HONESTY! I was in need of a new car, I'm pretty much a bold customer, I was online shopping on Joyce Koons.com, I came after work met an awesome salesma, Jeff Hever (random) he approached me and was not pushing, because I knew what what I could afford and what was best for ME! The customer service rep met with the finance rep Tim (genuine ). The used car manager accepted my train and in 3.5 hours I selected test drove traded financed and drove off the lot. Hence why I returned! Caring quality people that work at an awesome DEALERSHIP. I JUST RECEIVED my invitation for a new car buyer meeting! Excited and HAPPIEST!

lacuna

21 de jul. de 2016

I contacted the sales managers at a number of Honda dealers. Tim Welton, the Joyce Koons Honda sales manager, gave me the best price on the specific model and color CRV that I wanted. He didn't play games, and was very pleasant to deal with. When I came in to make the purchase, the process was smooth and pleasant, albeit a bit lengthy (as these things often are). They did not press me very hard to buy dealer-added options or extended warranties, but I did have to sit through presentations of them. Overall, a good car-buying experience.

Northcraft1838

21 de jul. de 2016

As always I expect the best from Honda service and Sales and for the past 17+ years and 3 Honda cars from Manassas Koons Honda I have always gotten the Best Care. Tony Nguyen told me after the oil change that they rotated my tires since I got them just about 2 months earlier that it is free. I had totally forgotten about the rotation. This is the reason why I stay with Manassas Koons Honda. They look out for me and my Honda cars. Another example of Manassas Koons Honda service department took care of my 2005 Honda CRV where all my service was done is in 2014 my 2005 CRV had 328,000 miles and it was time to get a new Honda CRV. I donated my 2005 Honda to the Purple Hart Org. and they Auctioned it off and it sold for $4,200.00. That tells me that Manassas Koons Honda took great care of my 2005 CRV for 9 years. Thank You Tony Nguyen and all your service members that has taken care of my Honda cars.

Satisfied Consumer

19 de jul. de 2016

Handle situation within a few hours with great service by Brad Burich, Melissa and mechanic Dan. Very fast response to phone call, setting up appt. for next day, solving problem with great explanation & evaluation of problem.

Kid_Taxi

18 de jul. de 2016

For some, buying a new car is something they would rather not have to do, so if that is the case for you, then you'll love this dealership. Everyone is very positive and you do not feel over pressured. The individuals I worked with, Peter S. and Ahmed M. were fantastic - very knowledgable and wonderfully patient sales consultants. I definitely had an excellent experience and will recommend them in the future to anyone I know who is in need of a Honda at a competitive price from the start.

Honda Guy

18 de jul. de 2016

Every time when I use Koons Honda I always get the same great service and price is fair. I also get a free car wash. Much better than Fairfax Honda.

Cyndy50

18 de jul. de 2016

On a busy Saturday afternoon my tire was going flat from a nail. Got the car to Koons, the Service Rep got me in for what I assumed would take awhile since I had no appointment and the service area was full; the tire was fixed and the other tires were checked to make sure they had no nails......all in about 1-hour...YEA!Thank-you Koons!

LeTango

17 de jul. de 2016

Service staff was excellent.2013 Honda recall item was handled in a reasonable time period. An addition noise that I reported was identified and found to be a bad wheel bearing which could be replaced within 1.5 hours. Both items were under warranty.Because of the personableness of the service associate, Brad Burch, I called back to schedule an alignment for our other car, making sure he was available when I brought the car in for the work.

Jeff

17 de jul. de 2016

I've been a customer of Joyce Koons Honda since 2004. Always was treated by Sales and Service Staff with honesty, and great service. If you are looking to purchase a Honda, this is the place to do business with.

jxhoux89

15 de jul. de 2016

He was super helpful and very easy to get a hold of. Koons did not have the car I wanted in stock but Jeff's service was too good not to mention in a review. If I'm in the market for another Honda, I will be asking for him again.

2016hondacivicex

15 de jul. de 2016

I am a first time new car buyer, and I had a great experience at Joyce Koons Honda. My salesperson, Dan Kesner, went above and beyond to make sure that I got the car I wanted at a fair price.

Jian Cheng

14 de jul. de 2016

I just completed a purchase of my 2016 Honda Civic LX at Joyce Koons Honda. I am very satisfied with the car, the price and the service. This is the second car I purchased from Joyce Koons. Again Ahmed is my sales consultant, He was very prompt to get the best offer to me and answered all my questions clearly. I also met with finance manager and services consultant They are all very professional and friendly. They made sure the transaction was easy and smooth. I highly recommend Joyce Koons to all.

Bosn

14 de jul. de 2016

Work was as expected. Outstanding and customer care on point. I like that the service advisors keep you informed with what is going on with your vehicle and assist you in making the best choice for services that is needed if you are on a tight budget.

Santamom

12 de jul. de 2016

They went out of their way to get the vehicle I wanted The financing was quick and easy. The whole experience was fun and I would recommend this dealership to others

stanne

11 de jul. de 2016

Service advisor very personable; service requested completed well within the time promised. My concern regarding the need for new tires was answered and there was not hard sell to buy new tires at this time.

Sheryl

11 de jul. de 2016

I always have my vehicle service at this place. The staff are very nice and accommodating especially Mr. MO. He is very sincere person In so many ways. He just don't think about the sales for the company but he also give advice to the customer what needs to be done right away and what can wait later. He even advice to check service coupon online to save some money. For me, this is a sincere attitude of a person.

EA

9 de jul. de 2016

The service was fast and the advisor was also honest on what is needed on the car. He is not pushy like other dealerships in trying to make money by doing unnecessary repairs. Also one nice thing is that they give a complimentary car wash at the end which is really cool.

JanetCRV

8 de jul. de 2016

I came in, test drove the CRV and loved it. Dealing with Mansour and the team at Joyce Koons was definitely the easiest dealership experience I have ever had in 30 years of buying cars. I was out of the showroom in about 2 hours with the car I wanted, at the price I wanted.

D-reid10

7 de jul. de 2016

A great sales manger and salesman,fiance man Kebair and Tim did a great job of providing the vehicle we wanted Honda CRV 2016

kielbasa

6 de jul. de 2016

This was our family's 8th Homda, including the early, tiny 1980s Civic, an Odyssey, 3 Civics for sons, and 2 CRVs, one from Koons (2011)). Our experience with Massoud Assadpour in acquiring a Civic CPO was possibly the most pleasurable ever. He is attentive, knowledgeable,, respectful, grasped immediately what we were looking for, and enabled us to come to a surprisingly angst- free conclusion without pressure or haggling. Well done!

sf

6 de jul. de 2016

Very professional, friendly, and knowledgeable personnel. Efficient process. Very pleased with the experience. We called our salesman a few days after purchasing the car to get more information on how to hook up an i-phone to the car and he was just as friendly and helpful as he had been before the sale was complete. Spent an hour on the phone with us, patiently walking us through the steps. That's what I call customer service.

ambrosedj

4 de jul. de 2016

We recently leased our 4th Honda from Joyce Koons Manassas. As usual, the service we received was outstanding. General sales manager Shawn McGregor and sales rep Dipak Regmi are top notch! There are several Honda dealerships in Northern VA, but our choice is simple. We will be back for our 5th lease!

HRV2016

2 de jul. de 2016

Everyone was friendly and knowledgeable. From the initial visit to the dealership. Right up to the trade in of my previous Honda. The team at Koons made this car buying experience a breeze.

HappySenior

30 de jun. de 2016

Buying a car can be painful. I bought a new 2016 Honda HRV this week. From beginning to end this experience was the best ever. Staff was wonderful. Love my new SUV. Abe was the best. He was very patient when explaining my HRV features to me. He even delivered my new SUV to my address and spent time with me demonstrating the new navigation and Bluetooth system. I'm 75 and need all the help I can get.

sjmess

27 de jun. de 2016

I noticed that there was a few oily-lke drips of fluid on my garage floor over the last month or so and was hearing an infrequent clunging sound coming from underneath the car. I took it in for inspection of these items to Joyce Koons Service Dept. Please note that I had purchased my 2014 Honda Accord from this dealership. The Joyce Koons service technician can out and walked me back to see what he had discovered. The oily-like leak was just some excess grease that wasn't of any concern, but that it should be rechecked at the next oil change or if the drippings increase in frequency or amount. Regarding the clunging sound, he indicated that there was a service bulletin retlated to this, that required the bolts on top of the strut top be tightened. The service technician stated that he would replace the original bolts with new ones and tighten them to the new specs. He just wanted to know if I was okay with this and that it would take more time to do, especially the rear ones where the rear seat had to be removed to get at those bolts. IBoth problems have been fixed and the car was ready before noon as expected. I have found that this dealership's service staff to be outstanding and seem to care about their customers. I thank them for being so.

UteDB23

27 de jun. de 2016

Purchased CRV and get a decent deal. My sales guy Mansour and Tim Welton were great. That's when it all went south... Traded in my Honda Civic and Koons took almost a month to pay it off. It's been over a month since my purchase and they still haven't transferred my tags/title. Was ripped off on accessories also. The 'Appearance Package' consists of wheel locks ($56.00) and splash guards ($104.00) which can be purchased at the parts counter as a non-install item. I was charged $795.00 for these two items and it was documents on the sticker. The worst was the finance team. Roland is shady to say the least. I had an agreed upon payment for 72 months and after I signed the docs, financing had slipped an additional 3 payments into the deal (75 months) which was an additional $1800.00. I was upset and could not even get the Sales Managers (Sean McGregor and Tim Rowan) to call me back after leaving multiple messages. Charlene finally tried helping me out but I still had a 'bad taste' after all was said and done. I'll take my business elsewhere next time.

Aaron Donald

26 de jun. de 2016

I wanted to drop a line and voice my experience with Joyce Koons Honda< I had talked to browns honda and even took my ridge line down to Charlottesville for a service and their costumer service was completely useless, they couldn't figure out that when I ask if they could check the fuel and ignition settings what I was talking about, instead of talking to a tech. they kept sending me to another agent, GRRRRRRR, so I call JK honda and the rep. (karen) answered my questions and even gave me info. that really helped. once again I thank the costumer service dept and the tech. that I spoke with you guy's were very helpful

Joyce S

25 de jun. de 2016

This dealership had a hard to find vehicle so we drove 3 hours to buy it. The salesman was very nice and not pushy like a lot of anxious salesman trying to make a sale. My only complaint is with the finance department. Before driving 3 hours I was trying to get the financing in place up front. I did the credit application online and several hours later I called to get details on the financing. The finance manager did not want to give me any details over the phone but I kept asking about the interest rate for the loan I would be getting. He said it would be in the 3s but would give me any more firm information. Once we sat down with him the rate was 7% and he couldn't explain why I was told 3% earlier and of course didn't know who I spoke too. The more he talked I realized he was the person. My credit union quoted me a number near that so I just signed and took the vehicle because it was a good deal for the vehicle. So other than the finance guy being shady I would recommend this dealership.

HowieD

23 de jun. de 2016

We purchased our Accord from Joyce Keen's Honda and have had it serviced there there since. We've always been very satisfied with the service.

MichaelWilliams

21 de jun. de 2016

Went in for routine service, oil change, tire rotation and to have a tire fixed, They had us in and out in record time. The staff was extremely professional. We dropped off the car and did a little shopping and they called with an update and said they would have us out sooner than expected. Told us not to rush back, the car would be ready when we got there. Price was reasonable,Thanks guys!

Lucy

19 de jun. de 2016

Best Honda dealer and repair shop in northern Virginia area. Have been using their service since 2004. Will go back. Price usually lower than other dealers.

Touring4two

19 de jun. de 2016

This was our 1st purchase from Joyce Koons Honda. We had taken our Civic Hybrid to them for servicing in the past and couldn't have been more pleased with the consistency of the service we received. We had begun to consider replacing our trusty Civic one day & fortunately for us, they had the very car on the lot that we had been hoping to find. Even though we had really not been expecting to purchase a car the day we were in for service, the experience could not have been better.Cudos to the staff for doing what they do so well. We look forward to many years of excellent service!

JAF003

14 de jun. de 2016

I was disappointed with the last appointment I had. I had a 12:30 appt for an alignment. They said it would take an hour. Well, after 1.5 hours they told me 2 tires needed air, and a break light was out. They had not even begun the alignment. I didn't get out until 3:00. Very disappointed it took them 1.5 hour to check tire pressure.

steve-accord-lxs

13 de jun. de 2016

Didn't want to give up my Acura but can't get much more than 13.5 years/317K miles out of a car, even an Acura/Honda. Worked with Abe on a new Accord LXS and it was a really smooth process. After making the deal, Priscilla was great with some add-ons. Roland made the finance process as hassle free as a finance process can ever be. So great car, great experience, and I'll be back when (if!) new Accord dies.

skip.vincent

13 de jun. de 2016

Great service. Friendly and professional attitude! Came in for routine service. Washed car and did a great job servicing the car. Thank you very much

Tom Corcoran

11 de jun. de 2016

Simply put - we won't be returning for any service. Harassed at work over rental car used during air bag recall - note: we had appt for recall work yet harassed to make appt (even though had one) to turn rental car in. Inspection of car attempted to get me to fix items not necessary to pass inspection and when checked item wasn't cracked. Greed all about money not service. Additionally they want me to rate them via Google + so they can build their Google circle and delete any negative reviews.

Bobby_9009

11 de jun. de 2016

This visit was better than the last visit - no oil dripping from underbody after routine oil change. I did notice a brake light out as vehicle was pulled into customer waiting area. It seems their "Multi Point Inspection" process might need a tune up....

Rach70

8 de jun. de 2016

There is so much going right at this dealership... level of service iin the intake, the flexibility of their staff, their willingness to address concerns. We have two Hondas that we didn't by at the dealership (another story), but do take to them for service. The general manager and Tony are both very responsive. There is a lot going right.There are still some concerns... You take the car in for a specific repair and you get a workup on what needs to be repaired. Everything on it is a "fix this right now" kind of thing. Then the service department starts talking up new cars to my husband, like he has any interest in moving on from his. Unless they bring back the Element, they aren't, but it annoys him no end. Is this $5000 estimate the real, immediate needs of our vehicle? Is this fairly priced? Because the service department is talking up the merits of buying a new car. It's stuff like this that makes you question the integrity of the estimate and what the priorities are - to fix 11 year old Hondas that only have 70K on them or to sell new cars. They are a good dealership. Very good. Not perfect. This is the point they need to work on - building trust with their clients.Took that $5K estimate and got it $3K at another shop. Ultimately wound up doing almost the whole list for for less than half that by a friend that was a mechanic for eight years. I'll buy Hondas, I will use this dealership again, but with a whole lot of healthy questioning going on in the back of my mind. Maybe it isn't the dealership, maybe it is the nature of the business, but as consumers we are within our rights to expect more.

BJ

7 de jun. de 2016

Inquired about a vehicle and received a slew of automated emails promising the best VIP online service, and that all but the final steps can be done via email. I asked Kebir about the price and he gave me the typical "come in and see the car then we will talk about price" line. I told him I wanted to negotiate everything online then I will come and finalize the deal...never heard back from him. Needless to say I went elsewhere. I was drawn to JK Honda because of the good reviews, but it seems that the sales staff are pretty typical for car sales folk (tell you anything and everything to get you in to the dealership where they think they will have the upper hand). It's sad really, I was hoping to find a reputable dealer I could trust for my future car buying needs; my elusive (probably non-existent) car dealer unicorn.

AG

6 de jun. de 2016

We purchased a new civic and could not have asked for a better buying experience. We felt no pressure to purchase but were so pleased with the customer service and price, we could not refuse. They are also extremely efficient and respectful of the time we were taking out of our day to purchase the car and helped us get back to our day more quickly than we have ever experienced. Truly a great buying experience.

Jmcwilliams7

4 de jun. de 2016

The Sales Manager Peter and I agreed on a price before I came in and when I got there it was honored - no questions asked. I was greeted by a Sales and Leasing Consultent named Amed with a friendly smile and a joke. The staff was exceptional, the service was fast, nothing was shoved down my throat. They were curteous, honest, and respectful. The whole process took under two hours even though it was a busy Saturday. I strongly recommend Joyce Koons and in the future I won't buy anywhere else. Amed was the best Sales Consultant I could have asked for. Fun, friendly, knowledgable, and honest. This dealership and staff truly reinvented the way I and I'm sure many others view the 'typical sales guy.'

Jane G

3 de jun. de 2016

Traded in my old Honda for a new one. Dipak Regmi listened to my concerns and needs. He & the finance teem make it happen, I'm thrilled!

Glenn Welling

3 de jun. de 2016

It was a great pleasure working with Dipak. He was very courteous and accommodating with a "no pressure" sales approach. I highly recommend Dipak and Joyce Koons Honda.

NoMoreDealers

1 de jun. de 2016

I must have applied too much torque to the tire inflation stem causing it to break off and a catastrophic air pressure failure. I stupidly went to the dealer to get another sensor stem installed. They charged me 3 times as much ($220) as another place down the street($75). That's what I get for trusting a dealer service center.

Sunil Veeramachaneni

31 de may. de 2016

It was great experience and bought my car without any hassle for a fair price. I would be happy to recommend this dealership for any new car buying.

Mark H

28 de may. de 2016

We had a great experience at Joyce Koons Honda and bought a used car at a fair price.Our salesman, Chris Montanez Sr, was straight up, personable, and trustworthy throughout. He gave us his full attention and made sure we were well taken care of. I fully recommend asking for Chris personally.We didn't decide on a car in the first visit. After looking at other options and dealers, we decided to go back to Koons. We gave Chris a call and, after some negotiation, settled the deal on a used car we had looked at previously.Tim Rowan in finance made the process as smooth and painless as possible. We traded in our old car, but had financing through our credit union, so I can't speak to the latter processOverall, great experience.

blah

28 de may. de 2016

Dipak was easy to work with and provided frequent and appropriate (not too much) communication. I would be happy to recommend him to a friend. Tim Welton was also helpful and took the time to meet with me after a couple of phone calls during the day. Both very customer focused!Although I had an outstanding credit rating, Behzad could/would not provide a competitive rate (more than three times what my bank offered). I would absolutely not recommend him to anyone. Based on that experience, I would have a difficult time recommending anyone working with Honda Finance.

Jacque

27 de may. de 2016

I found the salesperson (Philip) very friendly, took time to explain the different model without being pushy. I would say that it was a very pleasant experience.

donwhite428

27 de may. de 2016

The service adviser and I discussed the specific work I wanted performed during a scheduled maintenance of my 2013 Honda Crosstour. After I checked out, I noticed I was billed for a tire rotation, which I had not authorized and was not needed because I had new tires installed two weeks previously. I also had requested transmission servicing, which was not performed. I was left scratching my head because I had been very specific on what was and was not to be serviced with my car. Disappointing ...

sgammon87

25 de may. de 2016

Prior to going to Joyce Koons Honda, I had had a negative experience at another dealership (wasted time, attempted bait and switch, etc.). I spoke with the General Sales Manager, Shawn McGregor and he immediately made a point to make my experience at Joyce Koons Honda completely different. We made all our agreements and arrangements over the phone and he made sure that everything was ready to upon my arrival. Although I didn't exactly time it, I would guess that I was in and out of the dealership, with my new car in an fast 30 minutes. Kebir took over the sale at the dealership and was completed up-to-date with all communications I had with Shawn. All in all, a very pleasant, professional, and impressive experience. I would definitely recommend Joyce Koons Honda to anyone.

Happy Honda driver

24 de may. de 2016

Everyone we came in contact with made our purchase at Koons Honda a stress free experience. Very friendly, no pressure, knowledgeable and organized. Highly recommend this dealership!!!

bella227

23 de may. de 2016

This was my second purchase from this dealership. I was very happy with the sales representative and finance manager, Behzad. I was defiantly in the market for a new car, but was not looking forward to all the sales pitches and convincing arguments. Surprisingly, my experience was very pleasant. I bought a new car and was very pleased with the service. Never felt pressured at any time during the visit.

happy buyer

20 de may. de 2016

Did a lot of home work on which car I wanted for my daughter. Looked a few internet prices then came in with a fair price for me and the dealer. They took about 20 minutes, said 'Let's do it' and 45 minutes later I drove off with a new car. I also got 2 free oil changes to boot:-) Friendly, fair, and easy to work with. Can't say I've had that experience at another dealer.

TADAR

17 de may. de 2016

I WAS THERE FOR MY SECOND PURCHASE , AND I FOUND AND EXCELLENT SALES REPESENTATIVE (KABIR) AND FINANCE MANAGER (ORTIZ) OVER ALL I WAS IMPRESSED BYTHE LEVEL OFF SERVICES .

Sam T.

14 de may. de 2016

I was here for state emission and inspection and I was happy with the whole service. I was impressed with the service Rep Karen who demonstrated wonderful customer service. Thanks you!!

Ally

12 de may. de 2016

They followed up with me, gave me a courtesy loaner and finished the job the same day. No was awesome and followed-up throughout the day.

Oana Udrea

12 de may. de 2016

I was here or an oil change in April 2016 and I found the best representative to work with. His name is Alan and he is God sent. I asked them to do an oil change/ check my AC, balance and align my tires, change the cabin filter. After they did the complimentary comprehensive review, Alan came back and asked me why do I need to change the cabin filter and balance and align my tires. I had gone to Pohanka Acura a week ago and they suggested I do all this. He checked my records at Joyce and said, you actually changed the cabin filter 6 months ago, we checked and it does not need to be changed. My jaw dropped. I could not believe such people exist in this business where, as you all know, generally they try to upsell you services you dont' always need. I highly recommend this Service Place. I tested them over many years and they are honest folks who don't play tricks on their customers. I bring my Acura here, feeling confident they will take care of my car and only do what needs to be done, profits aside. At the end of the day, in this business, the relationships with customers should matter. I think they understand this concept of customer loyalty and they seem to have earned it every time, over the last many years I have been coming here. Thank you Alan! you are God Sent!

minivanmom

11 de may. de 2016

Koons offers prompt service and has friendly service employees. They are good communicators and provide trustworthy service. Our van has been exclusively serviced in their garage and I've always felt well-taken care of. Can't imagine going anywhere else.

eaglesclaw121

10 de may. de 2016

By far,mother most efficient and friendly service center I have ever used. You can make appointments online and they follow up with reminders. Keep up the good work!

Gem777

9 de may. de 2016

The service team that assists me once I bring my car to be serviced are instantly helpful, attentive, take care of my request of what I need done to my car, and they also look closer on what other work needs to be done for next service

Northcraft1838

9 de may. de 2016

As always, I'm pleased with Honda Hi standard of service, Always giving me the best advise to keep my Honda CRV running to it's peak performance.

Satisfied Customer

8 de may. de 2016

We don't buy cars very often, so when we decide to make a purchase we want an easy procedure for getting the best price possible, best selection available and easiest process possible.Joyce Koons Honda provided all of those.After submitting a quote form on the Honda website we were contacted quickly by Bianca Robles at the dealership. She offered a web page where we could see the vehicle available and the price, which was well below MSRP.We went in the next day and Ahmed Messaoudi took us on a test drive. We had all of the family along, so he was very patient with the kids' questions about all the buttons and features on the vehicle.We told him it would be a few weeks before purchasing because we weren't 100% sure we were going to buy. Ahmed kept in touch without pressure.When we finally gave the go-ahead we asked for a different color than the vehicle we'd tried. Ahmed saw to it that we got the color we wanted, then made a video showing us the car.He was ready for us when we went in to finish the purchase, again, patiently answering all questions.He's also been responsive when we've texted him follow-up questions.Buying a car is never fun. But if the process is easy and efficient, it's always a better situation.Kudos to Ahmed and Joyce Koons Honda. We'll certainly put them high on our list for our next car purchase.PS -- Service at Koons Honda has always been just as easy and efficient.

jallman24

3 de may. de 2016

Joyce koons service always takes care of my service needs. Again I was quick in and quick out .will always but and have my car serviced there

haymarket

2 de may. de 2016

Have a 2004 Pilot and have taken it to Joyce Koons for 12 years. Nice that an old battery warranty was noted on my last trip. Thanks Roland - we'll see you for another 8 years perhaps!

eddiev60

1 de may. de 2016

Roland Murphy is a Service Representative I can trust. Roland tells me what services MUST be taken care of before they become bigger and more expensive problems.

Raj

30 de abr. de 2016

I had trouble with my Van, took to the dealer. Even though they did not have the technician who can take care of it over the weeke end. They were honest in stating that and gave me a loaner car when the vehicle was serviced. I appreciate the honesty

lsmci_pilot14

29 de abr. de 2016

This is my go-to service place for ALL of my Honda vehicle needs. The waiting area with wifi lets me get an appointment without missing a beat with work allowing me to save my precious vacation time off with my kids and not having to take time off for auto services. Managers are friendly and informative and I never feel like they are trying to do any other unnecessary work on my vehicle other then what is required each appointment. 5-stars.

Jen Eisenberg

28 de abr. de 2016

Dipak was a joy to work with. He had all the paperwork ready for us , balloons on the car and offered a wonderful price. He made sure we were out the door as quickly as possible. Once we left the dealer he has been in touch making sure everything is perfect. He is quick to respond and answer all of my questions regarding the electronics in the car , etc. I would highly recommend working with Joyce Koons and Dipak. I love my car and my experience.

Portia145

27 de abr. de 2016

I walked through the door and I asked for dipek. Because he assisted me in the morning around 10am and I told him I will be back later, and when I came back. he was not around. And i wanted to go back and this guy came from nowhere and said hi, l can help with any car you want trust me. And this guy (Abe) assisted me oooh my Goodness he was so awesome. He did as he promised me. now am driving a new Honda CRV 2016 car with a very good price. Abe thanks a lot keep on doing that.

luchita13

26 de abr. de 2016

In the past 2 years we got 2 cars from Joyce Koons Honda; we had the same salesman Mansour, a very nice person, patient. He was with us until we finished all the financing. Thanks.

sakvong

25 de abr. de 2016

Ask for Mansour the great salesman. He will take care of you, and it took me only 4 hours total to test drive a Civic, go through financing and be out the door. Cant beat that.

rvang

25 de abr. de 2016

I went in for a simple oil change (I normally do these myself but just didn't have time) and boy was I glad I did. The service department is extremely friendly, knowledgeable, and efficient. While I was there, I spoke to Paul the service manager about a recall notice I received for the front airbag problem many of the auto manufacturers have been dealing with. In the notice, Honda said the parts were not available until sometime in the summer (It is early April) and that a loaner car could be had until the repairs were made if you were concerned about driving your vehicle with the potentially faulty airbag. I did some online research when I first got the recall notice and saw comments others made that Honda would only provide a loaner for the time the vehicle was in the shop. Paul said that information was incorrect, that Honda would provide a loaner vehicle until the parts arrived and the repairs could be made. After signing some papers saying I would not drive my vehicle after parking it at home until I would bring it back in for the repairs, I went to Enterprise and picked up my loaner vehicle. Thanks Paul and Honda!!!

john

25 de abr. de 2016

Consistent quality service. I have been a customer for more than 15 years and consistent, quality and service attitude have been accurate definitions for the whole time. I have bought four cars there, and had them all serviced there. Highly recommended.

nex

25 de abr. de 2016

I was helped immediately and was informed abut every detail of the service in my car. the lady who helped me, she was awesome. finally a dealer that for two years has been taking care of my car professionaly.

Olurbina

23 de abr. de 2016

These guys were awesome and very proffessional! They hooked me up with a brand new 2016 honda civic ex for a great price, even though my credit wasnt very good looking! Ahmad Azzarkani did his very best to stay in touch with me throughout the whole process and did everything in his power to get me the very best deal he could! Thank you for everything and keep up the good work.

Larry Olson

23 de abr. de 2016

I believe Koon's Honda did an excellent job in completing this recall update explaining what will be done and how long it will take.

highmileagedriver

23 de abr. de 2016

Knowledgeable service advisor familiar with my car history and preventative maintenance. Provided alternatives and honest assessment of how to fix problems Trusted advice Friendly manner

ChaseTheWind

21 de abr. de 2016

They did not try to up sell the work I needed done, and I appreciate that. My service manager, Roland, was very helpful, knowledgeable, and helped squeeze my service in without an appointment. He's a great guy working at a great dealeeship. Highly recommend. This is my dealership for Honda.

hondaguy

19 de abr. de 2016

Got my first oil & filter changed which came for free with purchased of my new 2015 Odyssey. Got my car back within an hour, very happy with customers services!

Neville

19 de abr. de 2016

Peter stohlman was awesome!!! So knowledgable and very easy to work with. I highly recommend this dealership to anyone looking to buy a new Honda.

Gift from God

18 de abr. de 2016

It was a smooth and easy transaction buying 2016 Honda Oddessy. I've contact the dealer to get internet price. In addition I was able to get graduate incentive and great discount on the car.

ms3pacmam

17 de abr. de 2016

The sellerMr. Mansour and others searched with professionalism and seriousness, the best options. My car is HR-V went with the purpose of achieving and the seller helped me by giving me several options and if I would recommend them. Thanks.

DWexler

16 de abr. de 2016

Brought my Civic in for normal maintenance and had asked them to also recheck something that was a possible problem. They checked it out and let me know that the part doesn't need to be fixed right now and to continue to check it on my next visit.

Rachel Williamson

15 de abr. de 2016

My car search was a rocky one, to say the least. After a few pitfalls and some bad luck, Ahmad "Abe" Azzarkani and his team were able to get me into the car of my dreams. I was a very difficult customer due to my sheer level of frustration. They were understanding, attentive and very proactive. Abe has a mental agility that can turn whatever lemons get hurled his was (quite quickly I might add) into lemonade without a moment's hesitation. I was not expecting to be pleased with my experience at Joyce Koons, but thanks to Abe I most certainly was. Thanks Abe!

Calderon,Nancy m.

15 de abr. de 2016

Professional, courteous and informative. I'm a Honda CRV person and love your location and convenience. I would highly recommend your dealership and service department.

limpumpkin13

14 de abr. de 2016

When I arrived I was greeted within seconds which is something that I took note off. I have been to other dealership where I have been "looked over." Ahmed immediately came over to greet me and my boyfriend. Ahmed listened to what I had to say and overall treated us with respect, like we were long time friends. I felt that Ahmed was able to build great and last rapport and was able to help my find out what car would best suit me and best suit my needs. I had never bought a new car before due to fear of a huge price tag. However Ahmed assured me that he works "miracles" he delivered in the best way. I was able to get an affordable monthly payment and was able to drive off the lot with my 2016 Honda Civic. I will be sending all my friends his way.

Kimmie1965

14 de abr. de 2016

I could not ask for a better Dealership to take my vehicle into for service. All was very professional from the first phone call to when I picked my car up. Tony was very helpful and understandable. Made my service time quick and painless.

Hchow1

13 de abr. de 2016

Thank you for fixing all the problems that showed up and also thank you for the loaner car while repairs were being done. I will surely return for all my future service needs.

SyStrat

13 de abr. de 2016

Excellent job and service once again. Brought both cars in on a Saturday, Karen Huntington and her team took care of them and all is well again.

TwistedT22

10 de abr. de 2016

Joyce Koons Honda of Manassas did an excellent job at placing me in the car of my dreams. Kebir Lakroune was a joy to work with. He is very knowledgeable and willing to help you. With making such a huge decision, it was very nice to have a very non pressure experience. I was very comfortable making my choice and would not hesitate to recommend this dealership to any friends or family. If your looking for a great car, look at Koons and ask for Kebir. ;)

Dave222

10 de abr. de 2016

A nice non pressure dealership. Kebir was very friendly and helpful. I would not hesitate to buy here again and will recommend this dealership and salesman to others.

janet21

9 de abr. de 2016

I had an oil change and tires rotated. I was very pleased with my visit. No problems - excellent service. Thank you.I will be returning again when I need service.

Rogert

8 de abr. de 2016

Kebir, was very courteous and patient during the entire process. He answered or got answers to all our questions and assisted in resolving all details.

pliles

7 de abr. de 2016

Was able to get my oil changed and other recall work done on a Sunday with no appointment. Got it by 1pm. Karen, my service coordinator was very helpful and friendly.

andres21

3 de abr. de 2016

I have a bad deal. They take advatage. My car was overpriced. They finance my car very terrible. And I think i was rip off..And they even mail me after a week if Iwant to trade in my car and the price is $9000++ from $15,300.00.How can I recommend your dealership.

csk9gold

2 de abr. de 2016

Everyone involved in the process was pleasant and helpful. The actual purchase-day procedures could probably be streamlined as some of it was redundant (it was late and we had to get up early the next morning). There was also some miscommunication when we took our Pilot back later to get some of the protective additions applied so we had to leave the car an additional day but our situation is flexible so it was not a big deal for us. There is an obscure issue with the on-board computer/entertainment system that one of the head service managers gave me incorrect information about but cars have become so electronically complicated I will give them a little slack on this (If anyone gets a bad review for this it would be the Honda engineers).

Elina Karki

29 de mar. de 2016

I've never had such great experience of buying car with any other dealership before. When I was at Joyce Koons I didn't feel like customer ,in fact I felt like they were my family. I would highly recommend Joyce Koons to everyone. And I'm so thankful that Mansour was there to help me and Miki was great. Thank you.

Rachael1979

29 de mar. de 2016

I take my 2003 Honda Civic to Joyce Koons Honda for all maintenance concerns. I trust their staff and technicians. I look forward to many more miles with them as well as the future purchase of my next Honda.

carlos mendez

28 de mar. de 2016

no problems excellent price salesman was great would recommend this dealership again, easy inventory to look...nice clean facility great inventory....manager was helpful also

KFowl

27 de mar. de 2016

I had a great experience purchasing my new Honda Accord from Joyce Koons Honda. The staff, especially Clifton was knowledgeable and friendly. The price was competitive and we will definitely head back for out next Honda.

rgaeta

26 de mar. de 2016

Abe Azzarkani was very professional, thorough, responsive to questions and concerns and flexible. Overall, great experience, and I would recommend Joyce Koons Honda and Abe to friends and family.

2016HappyAccordOwner

25 de mar. de 2016

We can't say enough about the promptness, and respect that the JKH staff (Clifton-Honda sales and Miki-Honda financials) gave us. Top of the line service and compassion in knowing how it feels being a customer. JKH is blessed to have such dedicated staff that truly love helping and working with customers. So rare to find that at a dealership now days. Again big Kudos to their staff !!! Angela made us feel like we were the only customers there, Clifton showed such caring/understanding in walking us through the initial test drive through the end of process/delivery for the new Accord and Miki in finance was the icing on the deal ... She was so nice and its so refreshing to see and talk with someone with such strong honest christian values, Clifton also had this as well. Completing the sales financials with Miki we have to say was the best we've ever experienced in closing auto financials. I call that a triple play !!!

oomutt

24 de mar. de 2016

I was greeted by a very friendly and professional service provider. He explained everything that I needed to know about what my car needed. Well done!

5th_car_from_JKH

24 de mar. de 2016

The salesperson I worked with, Mansour Assadpour, was very professional and accommodating throughout the entire sales process. I strongly recommend anyone visiting Joyce Koons Honda ask for Mansour or Chris Montanez.The sales manager made several back-and-forth ventures to the sales office either in attempt to "wear us down" or converse with others, perhaps due to a lack of empowerment. Regardless, the typical sales tactic was frustrating and I expected more. While discussing/negotiating a trade-in value on my car, I was challenged repeatedly with what I perceived to be a high level of arrogance. I sold my car elsewhere. I hope this doesn't come across too negative; the overall experience was pleasant enough for me to purchase the new vehicle.Misty Barbe & Tyler Runey were very pleasant.

LaNi

17 de mar. de 2016

I appreciate all of the help and patience from Ahmad "Abe" Azzarkani! He worked with me for two days as I was debating whether or not to trade in my 2013 C300 to a 2016 Civic Touring, and on day two, I did! He had so much patience and was so kind and I will definitely recommend him. John Ortiz handled my financing, and he was great as well! He was quick and patient. Joyce Koons Honda offered a great deal on my trade-in as well! I definitely will recommend both of these guys as well as Joyce Koons Honda to my family, and friends! Such excellent service!!

JEAN O'MEARA

17 de mar. de 2016

I was not able to schedule an appointment for my oil change on the web site as it (the web) had a problem. I went to the shop really early (8:15am) and was able to get worked in since I came early. I was advised of a couple of other items to get fixed and I agreed to have them done.

robert j gordon

16 de mar. de 2016

I was led to believe I needed to put down a deposit in order to see the vehicle. Before giving a deposit, I asked many questions regarding the condition of the vehicle, I was told it was " clean", when I arrived, in addition to the one large dent that had been described by the dealer, there was another very damaged area. Also, there was hail damage on all of the horizontal surfaces. I had been looking for this model vehicle for quite sometime. The dealer did work on the price point to help with required repairs and ultimately I made the purchase. Since then I have been contacted by a customer service representative and they have worked to insure my satisfaction.

Guitar man

13 de mar. de 2016

Sale went smoothly, no undue pressure or haggling. Sales staff was well informed and thoroughly explained everything to my satisfaction. The final price was acceptable.

Author

12 de mar. de 2016

From the time I pulled in to my leaving the service was excellent. I was appreciated that Chris brought me to my car in the shop to show me the repairs needed. Thank you.

cupcaKe9

11 de mar. de 2016

Abe was super friendly from the moment we walked in and made the whole experience of buying my first car smooth and stress-free. Unlike the other Honda's that we visited on that day, he wasn't pushy or try to upsell, and that's what made us stay. After a long day of visiting multiple car dealerships we decided to make one last stop at this Honda and I'm glad we did because I walked out with a new Civic and happy with the price that I got it for. The financing people weren't as nice as Abe, but we were so pleased by the way we had been treated that we didn't mind less niceness. I'd give Abe an A for being so patient and not adding unnecessary pressure when making the decision of buying a car from them, and a B to the financing guys for taking forever to come up with the terms of the loan.

GreatExperience

9 de mar. de 2016

I have owned and bought Honda vehicles from Joyce Koons for 10 1/2 years. I knew that I wanted to purchase another Honda, as they are great vehicles. I went to Joyce Koons Honda to explore my options. Speaking with Tim Welton (sales manager) and Dipak Regmi (sales consultant), brought me to the decision to lease for the first time oppose to buying. They were great to work with, but most importantly I felt they were honest with me. Customer service and integrity are important to me when making a purchase. Thank you for your time and honesty.

Vanuckifanataol.com

7 de mar. de 2016

I was well represented by my salesman and finance officer. I know they are there for sales but they really served me also. And I was not pressured

mama04

7 de mar. de 2016

Salesman, Ahmed Messaoudi, was OUTSTANDING. Easiest car purchase we have ever had. Customer Service above and beyond excellent. Service Department was the same. Tried to please in every way possible. We have NOTHING BUT COMPLIMENTS FOR THIS DEALERSHIP.

JWM

7 de mar. de 2016

THIS DEALSHIP WAS HIGHLY RECOMMENDED AND WITH SEVERAL OTHER DEALERSHIPS MUCH CLOSER TO ME THEY FOUND THE CAR IN THE COLOR I WANTED WITH THE FEATURES I WANTED. IT WAS WORTH THE DRIVE TO MANASAS.

Jbuzzard4

6 de mar. de 2016

Tony Nguyen is the man! Super knowledgeable, friendly. I never felt pushed get service. Just give this man a raise because he deserves it. -justin

SeaJay

3 de mar. de 2016

Very Happy!Needed a new clutch on my Acura TSX. This is a very expensive labor job. I worked with rep TC on everything and got all labor, clutch, alignment, new tires, and an inspection done, at a competitive price compared to local shops.TC worked hard to give me a great experience and I am very happy with the mechanics work on my car. The TSX is riding smooth and spirited again. The staff was charismatic and made a friendly environment with enthusiasm for Honda cars.

Mocking_bird

2 de mar. de 2016

I asked for what i needed and i received it. Everyone who i met during the buying process was very nice. Robert was our sales person and was great.

Scotty

1 de mar. de 2016

Tony Pekich is outstanding -- friendly, very knowledgeable, and ready to explain mx issues/fixes. He has always been right on the mark with time to repair and costs.

Veranoperson

29 de feb. de 2016

Convenient, easy lease, good price for Verano, knowledgeable and friendly people. Great service department. They try their best to meet your needs. Wouldn't hesitate to recommend you check them out.

me703

27 de feb. de 2016

I was able to use on-line coupon for brake service. I also purchased air filter for my Honda. The part was cheaper at this dealership then the one near my house. I traveled a longer way but it was worth it.

nothoney

27 de feb. de 2016

I bought my 2012 Jonda Civic Si at Joyce Koons and they took care of my 2005 Civic for seven years. Always the best from the service department.

Koons Honda

26 de feb. de 2016

Had some recall and regular maintenance work done. Costs were fair and I felt very good about the quality of the work. Ed Hale did an excellent job in evaluating my maintenance needs (2003 Honda CRV) and took great care of me!I'll be back!!

FirstbornGerman

26 de feb. de 2016

We have purchased several Hondas with this dealership over the last 30 years and have been pleased with not only the vehicles but with the service, everyone's professionalism, and how knowledgeable the staff are. Although I have sometimes checked other non-Honda dealerships for a vehicle to compare, Joyce Koons Honda's employees are by far the most courteous and respectful.

HowieD

24 de feb. de 2016

We've been servicing our Accord at Joyce Koon's since we bought it new two years ago. We've always been pleased with the service,

Cntanner88

16 de feb. de 2016

Came in for a 30,000 service and to make sure everything was good after the blizzard. They were super friendly and let me know whenever they had a suggestion for service before they actually did it. A lot of places would just do the service and charge you later. Never at Koons. They are always upfront with their suggestions and cost estimates.

kiritinusa

15 de feb. de 2016

Karen, great service as usual. Bring our vehicles in from Fairfax despite having a Honda dealership in the town. Thank you once again for great service.

BolangFamily

15 de feb. de 2016

I'm so glad to see everyone smile and friendly staffs at Koons Honda from service dept to cashier. I stopped visiting Koons Honda because my 1st visit was bad, cashiers don't smile to every customers, service people don't responds as I greet them "Good Morning". Customers have all the stress in their life, "a Big SMILE will help a lot specially coming from KOON's employees.

Ejd652

14 de feb. de 2016

Took care of my needs and treated me right. Bathrooms are clean. Roland took good care of me and got me in and out. He was great

singh

12 de feb. de 2016

I was very pleased with the service they provided me during the last visit. The service rep was very courteous and explained me what was done during the service. He took time in answering my questions. This was a very pleasant experience, I have been using services of this dealership for long time say about 10-12 years. I always received excellent service form their sales and service departments.

ysardana

10 de feb. de 2016

We recently got our second leased Honda Odyssey from Joyce Koons. Our experience was outstanding. Entire team that we worked with (i.e. Dipak Regmi, Miki Darling and Tim Welton) provided best of their services in gaining our continued business. Dipak was phenomenal in getting us the car of our choice with the specific color that we wanted in addition to providing us thorough demo about various features of the car. Tim Welton played a critical role in getting us the deal in concurrence with our financial needs. Miki Darling was exceptional in taking care of financial aspect of the transaction completely hassle free for us in addition to walking us through all the paper work and the purpose of those papers that we signed and providing us details about additional coverage options. Glad to see that there is this dealership in our area for whom happiness of their customers is part of doing business as usual.

Joe

10 de feb. de 2016

Sales person told us upfront that it would take 1-2 hours, 4 hours latter we were finally done. We didn't test drive, or negotiate the pricing (pricing was done over the internet). The total time with the staff from sales to finance was approximately 30 minutes. The other 3.5 hours was spent waiting in the dealership.

LynG808

8 de feb. de 2016

My sales person Ahmed is the best!! He treats you like family. Super friendly & funny guy!! We purchased our Odyssey last September and went back in a few months to purchase a CRV. He not pushy and respects every decision you make. The whole process from test driving to negotiating to finance went very well. I highly recommend this dealership and my sales person Ahmed when shopping for your next vehicle.The finance department are awesome too! They work with you to get the best interest rate and try to beat your pre-approved interest rate from another bank. Miki and Tim are great! Andy helped me when our trade in was showing it was not paid off. He looked into it right away and everything was taken care of right away. You can reach the finance dept easily on the phone and they do return calls unlike other dealerships.

Crap

7 de feb. de 2016

Hair was very helpful from finding the car I was insrested to knowing the product. He was great from start to finish. Tim explained everything that I wanted above just buying a car. Great experience!!!

wkdrns01

5 de feb. de 2016

I have been to different dealers before we decided to drop by JKH. JKH clearly stood out from all the other dealers my family has visited past few weeks. I'm glad I had an opportunity deal with Kevin Kwak.I can't say enough good thing about Kevin. He got be the best deal that I could not refuse.They didn't even have the vehicle I wanted with the exterior color. Kevin was able to get the vehicle with the right color from another dealer, wash it and got it ready for me.Kevin was professional, knowledgeable, and caring individual who wants to find the just a right car for everyone. He didn't waste my time like some of others dealers did by going back and forth to their manager to "get the best deal" for me.Go see Kevin if you want an FRIENDLY AND EASY car purchase process!!!

rheston

5 de feb. de 2016

I find the convenience of being able to schedule my appointments at a time that best fits my daily routine very reassuring. The treatment I receive from the time I bring my vehicle in for service to the time I leave is very professional and the waiting areas clean and relaxing.I've only had one hiccup in a service experience and that's when I asked to have the wiper blades replaced. I was thinking all three (two front and one rear) but when the first moisture happened is when I discovered that the rear blade, which was broken, wasn't fixed. This was resolved during the next service but it was irritating.For that I dropped my rating to a 4 out of 5 but that would never prevent me from seeking service in the future from Joyce Koons Honda.

carfixed

4 de feb. de 2016

The service reps were friendly and knowledgeable. I made an appointment and when I arrived they processed me in immediately. They kept me informed of the status and returned my car when they promised. They even gave me a free car wash. I will be back.

AndreaM

2 de feb. de 2016

I scheduled a service appt for my brakes - It was busy and they offered me a loaner car (free). Great dealership from sales to service.

Ridgeline Rider

1 de feb. de 2016

Was in for oil change previous week, mechanic found problem with engine mount and cv joint. Scheduled appointment with Chris for repairs. Chris met me at the repair bay entrance and handled the repairs from there. Repairs were completed in time specified.

VTK242

30 de ene. de 2016

Chris and Dipak did a very good job of managing both the negotiation and delivery of our new CRV, and Tyler was helpful and efficient with the financing.

rdolivaw

29 de ene. de 2016

Went in for an oil change before work and was told that my Civic needed more. But I had not planned on more, so that is all they did. No pressure to get the other tasks done. I was done in the time I expected and on my way to work.

Commsguy

29 de ene. de 2016

The service folks are very concise in describing the work to be done, how much it will cost, deliver the "surprises" with options and explanations of what should or could be done and the costs. I received a loaner, since this is my work personal work vehicle, the work was done on time and the delivery quick and easy. The military discount was a pleasant surprise. All in all a great experience.

patdek

29 de ene. de 2016

I was in and out in no time. Told me about a recall which I had not received any information in the mail yet. I will come back for the work to be done.

Lewis, Melanie2016

28 de ene. de 2016

Went into the Koons Honda dealer in Manassas for a oil change on my Accord. It was busy so I expected to be there a while. When I went into the waiting room there were at least 7 or 8 other customers already in there. I thought/expected to be there for a good 45 minutes or more. I was pleasantly surprised, however, when my oil change was completed in less than 30 minutes. Upon checking out and going to get my car, there was a back up of cars waiting to be picked up to exit - again I thought I was going to have to wait until all the cars cleared out - however, one of the service men asked me which car was mine and pulled it out of the mix so I didn't have to wait -- Great Customer Experience!!

Jeepfan

27 de ene. de 2016

I recently purchased a used vehicle and had a good,positive experience. Staff was very knowledgable and efficient so I was able to get what I needed quickly. I highly recommend them!

Nrncs10

24 de ene. de 2016

Brought in my Odyssey to fix both side doors and Heather was my Service Specialist. She was very courteous, informative and helpful. She kept us to date on the status for my vehicle. Then when I had to go back to get a battery stress test, she informed me that my battery was still under warranty and we got a new battery for no cost. I highly recommend asking for Heather the next time you visit Koons Service Department.

Rick

22 de ene. de 2016

I bought my first Honda at Joyce Koons in 2006 and have been getting it serviced there for the last ten years. Now in 2016 I bought another Honda from them. Even though they aren't the closest dealer to my home it's worth the drive. They team there really puts out the effort for excellent customer service.

jburke

19 de ene. de 2016

Koons Honda always gives me top notch service with a smile. They are efficient and thorough. I am treated with respect and courtesy. I waited in the comfortable, cheery waiting area and it only took about 45 minutes. I would highly recommend Koons Honda.

Julia H.

17 de ene. de 2016

After an accident totaled my 17-year-old Accord, I went to Koons Honda in Manassas; I knew that I wanted another Honda and wanted a smaller car. I had my heart set on a hatchback, and wound up buying a 2013 Fit. It's a lovely little car and the buying experience was painless. They worked with me to get me a good deal.

Jsneupane

14 de ene. de 2016

Everyone in joyce koons in manassas are very experienced and they know what customer needs. Specially Dipak Regmi can suggest you the best for you according to your need and budget. Great guy.

edumbrell

12 de ene. de 2016

I chose to purchase a 2016 Honda Accord on New Years Eve. Overall, the experience was a good one. I was well treated and look forward to a long relationship with Joyce Koons Honda.

ajpopp

11 de ene. de 2016

I brought my Odyssey in last year for a problem with the cabin heating. It was not diagnosed properly and thus not fixed. I lived with it blowing cold air for 10 months, but needed the heat fixed for winter. I did my own research this time and found that it was 99% likely a bad heater core, which is a well-known issue and a longstanding problem with the part. Many Odyssey owners have had Honda USA or their dealer cover a substantial part of the repairs. Alas, not so with me. Joyce Koons did give me a 20% discount--after I contacted the General Manager. However, they had my van for 9 days and when I went to pick it up (after they called me), it wasn't ready. I waited for 2 hours. There were handprints all over the inside of the windshield--they hadn't cleaned it! The next day, the van didn't start. I had to get a jumpstart and went to Autozone, whereupon we found that my one year-old battery was swimming--probably in fluid from the heating/cooling system flush. The battery had been damaged and had to be replaced. I called Joyce Koons and had to leave a message. No one ever got back to me.Needless to say, I remain very unhappy with the service I received and disappointed in Honda quality. Since we bought this 2008 Odyssey three years ago, we've had to regularly pour hundreds and hundreds (at this point, several thousand) dollars into repairs. I'm not sure what could convince me to buy another Honda or go to Joyce Koons again.

mattchupp

10 de ene. de 2016

Cyndi Mullins was helpful, polite and informative! The staff worked with me to get the best value for money and I was happy with my experience!

fapash

10 de ene. de 2016

I did a lot of internet research before I chose to visit Joyce Koons Honda in Manassas. Based on my research, they were the highest rated for customer service and appeared to offer good rates on leased vehicles. I am happy to say, the internet ratings were 100% right! Cyndi Mullins was the leasing/sales specialist assigned to me and she was WONDERFUL. I told her what I wanted, how much I wanted to pay, and she listened and worked with me until we got to a vehicle and price point that exactly fit my needs. She was walked me through the whole process, I never felt pressured to buy or sign papers (this is what I worried about the most!). Long story short, if you are looking to lease or buy, and get a fair price without any pressure by greasy sales people, I highly recommend this dealership and specifically this sales representative.

Daryl's Accord

7 de ene. de 2016

I couldnt be happier with the sales and service I received. The sales team went above and beyond to win my business. After getting my new car home; I found a few items that needed attention. The service team addressed them promptly and hassle free!

verifob

6 de ene. de 2016

Kevin Kwak was great to work with. Knowledgeable, patient with our questions, and got us in and out of the dealership as quickly as possible. Would do business with them again in the future. Ask for Kevin Kwak, you won't be disappointed.

68GTX

5 de ene. de 2016

I arrived 9:30 AM with a check. I had already picked out the car and should have been out of there in no more than 1 Hr. They held me hostage until about 5:30 that afternoon. No regard for my time at all!!! The salesman was the only 1 trying to expedite the transaction.

gregorymrauch

4 de ene. de 2016

Dropped my new car off for routine service, and also got a quote for a major repair on my 2004 Pilot. Always feel like I am treated fairly and get an honest assessment about what's going on. It was a busy day in the service bay, but Roland took a lot of extra time with me - that is always appreciated.

B1service

4 de ene. de 2016

Had B1 maintenance done and was allowed to provide full synthetic oil. In process wheel bearing was found a problem and this was replaced under warranty. All work was done while waiting and for an excellent cost. Very pleased with work and cordial manner.

Adele

3 de ene. de 2016

I purchased my car from them and have always had it serviced there. The people who work there do the best job at a fair price. I have always been satisfied.

rjoyce8

3 de ene. de 2016

My car had constantly been having engine problems about every month. No other Honda would completely fix the problem until I came here! Now my car hasn't had an engine problem for 3 whole months and I believe it will stay this way because Joyce Koons Honda got to the bottom of the situation. They kept my car for a few days to ensure that the engine was completely fixed. One worker, TC Johnson, was an extraordinary help. Thanks to him I was able to get my problem completely solve. He IS the reason I will be continuing to use this Honda dealership and will be recommending it to friends. THANK YOU TC! I can honestly say that this was the best car service I have ever received.

Vernie

2 de ene. de 2016

Nice people throughout the buying process. I would recomend to friends to purchase their next car from Koons Honda. I have bought three vehicles from them and will come back.

jamanassas

2 de ene. de 2016

Kebir was very helpful in working with us in our purchase of a Honda CR-V. They brought out a 2016 to compare side by side with 2015 to help us determine which to go with. Kebir did not put any pressure on us, nor did Tim.The finance manager was very pleasant to work with, and did her best to explain the various additional policies available for purchase. We look forward to take advantage of the lifetime free oil changes and state safety inspections!

damien555

1 de ene. de 2016

I went back to Joyce Koons Honda to see what my options would be for trading in my previously bought CR-Z from Joyce Koons Honda and getting purchasing or leasing a new or newer vehicle, in particular the great new Civic or Accord. Cyndi Mullin from Joyce Koons Honda helped me find the perfect deal to fit my needs in a minimal amount of time. Cyndi was one of the the most professional and knowledgeable car salesperson I've ever had the experience of dealing with. She knew exactly the right car for my needs and gave me all the time we needed to ask her a million questions. She has a great knowledge of her inventory and everything to do with Honda vehicles. On a scale of 1-10, I give my buying experience at Joyce Koons Honda a 10 and the same for Cyndi. I was in and out of there in about 5 hours and that included financing and a trade in. The financing experience and paperwork couldn't have been made any easier. They have some unbelievable for 2016 vehicles. The actual dealership is very clean and comfortable and have many amenities to make your time there a pleasant experience. Honda is a great company and make great safe, quality vehicles. I would highly recommend going to Joyce Koons Honda and asking for Cyndi Mullin! Thank you Cyndi, I am very pleased with my new lease! See you when my 39 month lease is up when I'm sure I will want to buy my vehicle outright. The new 2016 Honda Civic Touring is the most amazing vehicle I have ever driven and has more amenities than you could ever need for the same price as a standard 2016 Accord. I love that's it's a V4 with Turbo. It is truly a very fun car to drive! Thank you again Cyndi!

Mughal13

30 de dic. de 2015

The mechanics failure to test drive the car after repairs was stubbornly neglected by the service center. Although the expenses were covered by the insurance and I'm still driving the unfixed vehicle that had alignment issues.

Happy buyers!

29 de dic. de 2015

Our experience with Koons Honda in Manassas was outstanding, The salesperson's service was excellent and he was honest. We love the vehicle he showed us and we ended up buying two. The sales manager and the financing person were great.

tedster

29 de dic. de 2015

Our sales rep, shakima myers was patient and informative in helping my wife and I decide between an accord and a crv. We test drove three vehicles. Shakima explained all options and encouraged us to experence the feel and ride of each one. My wife and I told shakima that we would be placing a 10 thousand dollar down payment and to get back to us the next day with a fair price from her manager. Shakima contacted us with the offer. We accepted the offer and shakima held the accord of our choice until we arrived to finialize the purchase the following day. The experence was stress free and we felt no pressure. Thank you joyce koons.

akg

29 de dic. de 2015

TJ was extremely friendly, provided expert advice, and genuinely seemed to enjoy what he was doing. I have been getting my Honda serviced at Koons for the last seven years and have always had a good experience. TJ raised the already high bar set from my previous service experiences. I will ask for him by name the next time I schedule service. Thank you TJ!

Okhovvatgilani, Hamid Reza

28 de dic. de 2015

People are very knowledgeable and polite. They usually take care of you very quick when you enter the service shop. The only problem is that the service time is a little bit long and it might be because of the crowd. Melissa Moon is also one of the best after Mike Seymour transferred from Honda service department to another Sales department.

loderbob

27 de dic. de 2015

Both Dipak and Tim as a team work to assist both my wife and me in choosing the auto to purchase. We were choosing between the 2016 Civic and Accord and purchased the Accord based on their information and pricing.

Joaquin Archilla

27 de dic. de 2015

In May of this year I took my 2010 Accord EX V6 into Joyce Koons because the factory installed 6 CD player had jammed. They removed it and sent it to Pioneer for exchange/repair. Since the CD player was jammed they could not extract the 6 CD's I had in it. About a month later I was asked to bring the vehicle in for the installation of an exchange CD player. I was told that the CD's would be returned to me by Pioneer(either to me directly or to their dealership). I did check regularly with Joyce Koons Honda during regular maintenance visits or by phone, escalating the issue up the management chain.In November I sent Ms. Killinger, Executive VP an email on this issue not blaming the dealership personnel but Pioneer's lack of response I suggested as an euitable solution that I be provided a 'voucher" for future maintenance. I received an immediate response by the General Manager, whom awarded a voucher for these lost CD's even though it was not Joyce Koons Honda's fault. I recently needed a new battery since my original Honda battery was over 6 years old. I went to the dealership and had a new Honda battery installed and applied the voucher to the total costs.Thank you again Joyce Koons Honda, you are the best !!

brooks

25 de dic. de 2015

My initial contact was via the internet portal, Grabthewheel.com and it was as pleasant in 2015 as it was in 2001. Short but sweet

gregorymrauch

23 de dic. de 2015

I've purchased 5 Hondas over the past 20+ years. The staff has always treated me professionally. I just bought another Civic from Kevin. He was great. He took the time to show me all of the details and was very helpful during the entire process. In the service, department, I have been working with Roland and Brad. I always feel like these guys are honest with me - and take the extra time to go over the cars with me. Thank you.

Betty L

23 de dic. de 2015

MY SALESMAN KEVIN KWAK WAS SO FRIENDLY AND KNOWLEDGEABLE. HE SHOWED ME ALL THE BELLS & WHISTLES ON THE VEHICLE OVER AND OVER AGAIN UNTIL HE WAS SURE I WAS COMFORTABLE WITH DRIVING IT OFF THE LOT. HE NEVER PRESSURED BUT ONLY WANTED TO PLEASE ME WITH THE RIGHT PURCHASE. I USED TO BUY ALL MY CARS AT HEDRICK HONDA BUT NOW WILL SWITCH TO JOYCE KOONS IN MANASSAS SIMPLY BECAUSE OF THE TREATMENT I HAVE RECEIVED THERE THIS TIME. THANKS AGAIN KEVIN!

mthicks75

21 de dic. de 2015

I was very pleased with the service that I received. In the past I had found some of their service representatives to be rather pushy with, in my opinion questionable service needs, however my more recent experiences have been excellent. My service representative this time was Ed Hale and I highly recommend him to any one. I felt as though he told me excellent what my car needed vice what some dealerships want to sell you. I will definitely go back and see him again in the future as I feel he was looking out for my best interest. Plus he informed me about an online coupon which saved me some money.

Bill123

21 de dic. de 2015

The customer service is by far the best I have experienced from any dealership. My customer service rep. didn't try to sell me on items that my car didn't need, and if an issue came up during service contacted me promptly to address any issue. Koons Honda has earned my trust and loyalty with my "baby" that has over 330K on my drive train. :-)Thank you for all your hard work William McDonough

JB

20 de dic. de 2015

after having 5 Hondas bought over the years by family members I naturally went to Joyce Koons to buy a new CRV. unfortunately when I got the price for my trade in, it was an insult. I bought my Accord there in 2009 and have had all its service done there. I actually settled on buying another Honda because of the service department. Daniel was polite and I do think he tried to make it work but unfortunately $2000 below blue book value and the other dealer I went to ,made my decision to go somewhere else. 4 days after I initially looked and declined the trade in value, and let Daniel know I had to look somewhere else to be sure I was not being taken advantage of ,he all of a sudden had a wholesaler who would give me the extra $2000 for my trade in. But once you feel you have been taken advantage of, it is hard to trust. Not only did they loose a sale but also a very loyal service customer.

BuckeyeHondaPilot

20 de dic. de 2015

We worked out a long distance purchase agreement from Ohio. The vehicle was ready in the exact condition described. Will and Tyler made purchase easy.

LJ

20 de dic. de 2015

I love this dealer; the wait for the service I had done was very short and the personnel was very nice and helpful as always.

Altimate

18 de dic. de 2015

No complaints. 10 stars. Won't e ever Visit a rival dealership. Fast. Lots to do while waiting. Clean. Spacious. Inviting. Friendly. Helpful. Informative. Thank you

savedme$

17 de dic. de 2015

It was time, according to the previous inspection I had, so I brought it in and Bob took care of me big time! Turns out, they were under my lifetime warranty. He saved my a LOT of money that I was prepared to surrender, figuring it was a moving part and so not necessarily covered.

spaceman68

17 de dic. de 2015

Excellent customer service! I sat down with Kevin Kwak (Sales) and gave him a brief summary on the features I was looking and immediately brought the keys for a test drive. Upon my return I was convince this was the car I wanted. For the folks who are looking in buying their car go and visit Joyce Koons Honda and ask for Kevin Kwak. I am 100% happy with my purchase and service! Ralph C.

Honda Guy

15 de dic. de 2015

I always drive further to Koons Honda for their great service, they match other dealer price. They have a professional service team and I receive a free car wash.

rpawlewicz

15 de dic. de 2015

My wife and I were looking to purchase a second vehicle for our family, return our 2013 Pilot at the end of the current lease and lease a new Pilot. Kabir Lakroune did an excellent job providing us with our options and helping us select the right vehicles. He worked with Peter Stohlman to get us great deals on the two vehicles and Tim Rowan made the paperwork simple and easy. We have gotten vehicles with Joyce Koons Honda in the past and will likely again in the future based on our experiences there. The team there did an excellent job!

Bingo

15 de dic. de 2015

I purchased my first Honda ( an Element) at Joyce Koons in Manassas in 2003 and they have been helpful in keeping it in good shape at 247,000 miles. Thanks Joe C and Tony P.Recently I purchased a 2016 Honda Fit EX-L NAV from. JK. I chose them because after consulting other dealers, I found they offered the best deal. I liked the offer of free oil changes and transmission guarantee for life.I thank Kevin K and Peter S for their patience and helpfulness. Also Tyler for helping with paper work and Eugene for his friendly spirit.Smiles from Carol- Bingo the Clown-Collins

Bill

14 de dic. de 2015

I took my car in because of a recall and had some extra work done. It was going to take longer than expected so they offered me a free loaner. Everyone was friendly. I will probably go back there for routine service.

golfermike70

12 de dic. de 2015

From the beginning of our search to driving off the lot with our new CR-V, we were treated with courtesy, respect, enthusiasm, professionalism and a true care for our wants and needs. Our old, ultra-reliable CR-V had been totaled in a car wreck so, we really needed a replacement. We met with Steve Hughes who patiently worked us through the process. Tim Rowan, the finance man, helped us with the whole finance process, always with our best interests in mind. The warm, friendly atmosphere made everything much easier. I will certainly buy my Hondas from Joyce Koons Honda in Manassas, again.

Kolta11

11 de dic. de 2015

definitely I would recommend it to all my friends. Moreover if I do like to do any servic or buying cars, Definitely I will come back .

JonLLentz

11 de dic. de 2015

There is no better dealership for Honda in the NOVA region. I'm on my 5th Honda and the 3rd serviced here and the last two I purchased at this dealership based on the quality of service and value for the dollar. Never have had a bad experience here. Almost like family after almost 15 years. If you want great deals, service, and folks who treat you with respect and your car like it was their own- this is the place for you.

Merci

4 de dic. de 2015

My overall experience was definitely much better than the last time and will purchase my next vehicle at this dealership and bring my car back for service.

pilotowner

2 de dic. de 2015

I bought my Pilot from this dealership in 2008. My service agent Karen is wonderful! She really cares and makes sure your repairs are done correctly. I will continue to use this dealership for my service maintenance.

hondaforever

30 de nov. de 2015

I would go no where else, I left feeling satisfied, and knew I was treated honestly and professionally. They make everyone feel as if they are friends and family.

Aman.shams

30 de nov. de 2015

Make sure to double check your car when you do service in this dealer, cause they are charging you and acting that they have got the work don't but actually never been touched it.

bobenner

27 de nov. de 2015

Tried to purchase a new Honda CR-V with Joyce Koons Honda of Manassas. Have bought and serviced vehicles at this dealer for nearly 30 years. Price they offered me was standard internet price. I asked if they would give any reduction in that offer given my 30 years of loyal business. Response was no. I subsequently purchased a new Honda for a much lower cost with a very highly rated competitor. Will also service my new Honda with the dealer from which I purchased. Too bad loyalty appears to have such little significance with Koons.

cag931

24 de nov. de 2015

Great quality customer service from the sales team and finance! The Manager worked great with us as well! The sales rep for extra services was also very informative.

Morina2486

20 de nov. de 2015

Courteous service reps; quick service and very knowledgeable staff!! Mr. Ed Hale is amazing, he is extremely nice and is respectful to every customer that walks into the dealership and also makes us feel like we are the most important people in the world. We own three Hondas, and they all have been purchased from Joyce Koons-- because of their customer loyalty, we will continue to be their devoted customers.

CRV girl

19 de nov. de 2015

Good place to buy a car. Friendly, professional and Great staff both in the sales and service department which is open 7 days a week.

patdek

18 de nov. de 2015

Came in for a recall. It has always been a great experience. I will continue to have my car serviced at Joyce Koons Honda. Thanks.

Jane Smuth

17 de nov. de 2015

Very pleased with all aspects of my 2016 Honda Pilot purchase .Extremely helpful salesperson Gabbi Triggs teaching me about my new vehicle and all of its many features I was not familiar with. Such a pleasant experience. I am so happy to recommend this dealership and the staff to my friends.

Ross

16 de nov. de 2015

Check in was quick. Called when an issue was found that needed my approval to repair. Informed when all was repaired and the car was ready. Check out was easy. Discounts from another Honda dealer were honored. Thanks for keeping my CR-V in tip top shape.

DeniseT

16 de nov. de 2015

Favorable shopping experience. I was not pressured. I was very impressed with the product knowledge of the sales associate. I was not planning on buying a new vehicle, but all that changed after a test drive.

Jess Dela Cruz

16 de nov. de 2015

The sales consultant is very courteous and helpful. My buying experience was amazing from the paperwork to check out, everyone was helpful and kind. Then I received an after sales service about knowing anyone who would buy a vehicle next time. I cannot complain your dealership is full of great people with great service.

Phyllis

15 de nov. de 2015

Excellent Service (AGAIN). I bought my second Honda Accord in 2013 and have over 50,000 miles on it. I have never had any mechanical problems with it or the first Honda that I bought there. I owe that to the wonderful maintenance department at Koons Honda. They make sure my car is in great working order. Everyone is always friendly and I look forward to driving in the service bay because you are greeted and treated so well. Thanks Koons! (Thanks to all the mechanics too - who we don't really see)

c172drv

13 de nov. de 2015

The basic work on the car seems to be fine. They lack in the area of customer service. They take a long time to come up and introduce themselves. They have no knowledge of why you were there for a scheduled appointment. Unfortunately in my case they said they couldn't fix the issue. It was disappointing for a dealer service center.

jlgilber

13 de nov. de 2015

Excellent experience, fast and competent performance. The technician who received my vehicle listened to my description of the problem, was on time to my door as I arrived and kept me informed as the repair progressed. Even "found" a coupon for a free inspection sticker when I brought my rejected inspection from a mom and pop garage. Scored a bunch of points with me, I'll be returning.

honda15

12 de nov. de 2015

I found the perfect car for me here. Eugene and Tim were absolutely awesome! Thank you so much for your care and your assistance in making my experience there wonderful. I'm in love with my new Accord!

bob409

9 de nov. de 2015

Courteous service reps; quick service and very knowlegeable staff!! I never used a dealership for my cars in 50 years until I bought a car from Joyce Koon's! They are GREAT People!

RK

8 de nov. de 2015

Air bag recall was serviced. Also suggested and took care of state inspection for free ( using an available coupon). that is very nice. Also offer ride to work from the dealership which makes it very convenient.

Belkak

8 de nov. de 2015

Fantastic experience. I had trouble with my first car and Steve helped me get in another one without any trouble. Very good experience overall. I would recommend to anyone.

Oyoy

7 de nov. de 2015

I have NEVER had a bad experience at Joyce Koons Honda. From the moment you drive into the service bay, you are greeted and and treated like the most important person in the world. Even though there may be a line, I know that when my turn comes, I'll receive the same courteous treatment every time. I know what they are going to do before my car disappears and am never surprised at check-out.

Mo

7 de nov. de 2015

Chris Shade is amazing. He is always professional and gets me on my way fast. Plus he has a sense of humor. Ask for Chris -- you will not be disappointed. The service department is why I keep buying Hondas.

510driver

6 de nov. de 2015

Initial contact was with General Sales Manager as I was walking in the door. He turned me over to Ahmed Messaoudi, and from then on the experience of buying our third Odyssey (first one from Joyce Koons) was the best experience I've had yet. Highly recommended!

usedcarbuyer58

3 de nov. de 2015

Gabi was a pleasure to work with. I had researched the particular vehicle on the Koons website and Gabi was able to take me to it straight away. Her knowledge of the vehicle was welcome and presented in a professional manner. The entire experience of purchasing a vehicle at Koons Honda was a pleasant and efficient experience. Out the Door with a good price in under 3 hours. Superb!Thank you

Arvin

1 de nov. de 2015

Dipak and ahamed were great..they really helped us to get great deals....thanks alot to joyce koons team...and thanks alot to kevin as well...the GSM for the store..

CN

1 de nov. de 2015

Salesman was knowledgeable and respectful. Dealership accepted No for an answer when I declined all of the add-ins without a great deal of high pressure tactics. And they gave a very good price.

jhodge123

27 de oct. de 2015

I brought my Honda Pilot in to have a noise in the driver side window fixed as well as a squeaky passenger seat. I was told they would need to order some parts. I waited and waited for a call to let me know the parts were in. Finally after two months I called them. I was transferred three times to determine if the parts were in. I found out they were in and was transferred again to make an appointment. I brought my car in at 2:00 PM on Saturday. I told them I would run a couple of errands while they swapped out my seat cushion and replaced a piece of trim on the drivers side window. I received a call at 4:50 just ten minutes before they close and was told they couldn't finish the car today. When I asked why I was given a lame mumbling answer that the tech just couldn't get it finished. I was told I would be called as soon as the car was finished. I received a call at 4:20 on Sunday, the guy told me my car was done but they were only able to fix the seat cushion. The part for the trim was sent back because it had been on the shelf too long. Or at least that was what I was told. When I asked why it took so long to change a seat cushion, he gave me some lame excuse about the tech pulling the wrong ticket. I felt like everyone I spoke with just lied and made excuses. The guy I spoke with was rude, but at least he arranged for me to get my car on Sunday. He was about to tell me that since it was after 3:00 on Sunday I would not be able to pick up my car until Monday. But I think he realized how upset I was at that point. In summary, if you like lying deceitful and lazy people servicing your car Joyce Koons Honda is for you. After the run around I got from them it wouldn't surprise me if they are doing all kinds of shady stuff to cars. KEEP AWAY!! IF you don't you will probably regret it.

BCH Surprise

26 de oct. de 2015

This is my 2nd Honda Civic from Joyce Koons Honda. They had the exact Civic that we were looking for and made the experience very easy and enjoyable.

me1

24 de oct. de 2015

They had the vehicle I had selected ready when I got there, the entire buying process took less than 2 hours. Overall, very favorable experience. The price was good, financing explained all very clearly, drove the vehicle off the lot the same morning.Thank you.JM

Bill

23 de oct. de 2015

This will be my 3rd Honda from Joyce Koons since 2001. All of my experiences with the sales teams and their Service Department have been excellent. 3 years ago I was tempted to purchase from Volkswagen but prior to going I stopped at Joyce Koons found the exact car I wanted and never made it to Volkswagen! Mark made this visit, yet another great experience in buying a car!

Fart5014

22 de oct. de 2015

I have had a long history with car dealers and finally dealing with Johannah at Joyce Koons was one of the best experiences I've had with car dealerships. She helped make to make my time at Joyce Koons one of the least stressful experiences I've had. She was extremely knowledgeable about the car and answered all of my questions.3-Months later here I am writing this review and very satisfied with my purchase.

nette

22 de oct. de 2015

We needed to get a reliable car quickly as our previous car broke down. In a couple days we drove off with a new Honda Accord. We had a low pressure sales person who did a great job educating us on some different cars and continued to help with unfamiliar features before we left the lot with our new car. We shopped around and Koons had the best price, great service and life time oil changes (a holiday special) were icing on the cake. I cannot not think of any areas that could have been improved. My husband has been in the Accord on I-95 and traffic and says it is probably the best car he has ever had- and he is rather picky.

Rachael1979

21 de oct. de 2015

I have been going to this dealership for several years to do service on my 2003 Honda. They always treat me with respect and take the time to explain what service needs to be done.

Tom

20 de oct. de 2015

We started routine maintenance for our 2008 Honda Pilot with Joyce Koons Service Department upon moving to the area in 2009. The quality of service, attention to detail, and customer interaction is superior. We've had 14 cars over the past 30 years and lived in several states - Joyce Koons Honda Service Department has given us the best experience from all others. Bob Miner (and others on days he is out) always gives accurate assessments of what our Honda needs to keep it running well; we have over 110,000 miles on our 2008 Honda and it runs like new.Thank you,Tom and LoriHaymarket, VA

bpearman

20 de oct. de 2015

I bought my first Honda, a 2015 Honda Civic EX, from Joyce Koons Honda. I had a great experience and the added benefits of free lifetime oil changes, free lifetime inspection, and a free lifetime powertrain warranty are unbelievable. I worked with Mansour Assadpour and some other folks from internet sales. All were very helpful and responded quickly. I definitely recommend this dealership to others.

pandalvr

19 de oct. de 2015

From the first test drive all the way through the negotiation process, Charles was helpful but not pushy, and extremely professional. Highly recommend working with him and buying from this dealership.

kf

18 de oct. de 2015

Excellent. Karen went out of her way make me feel welcome since this was my first visit after moving here from Florida!!!!!! Thank You very much

MI982

18 de oct. de 2015

Thank you for excellent five star service. I took my CRV to Joyce Koons Honda on October 10, 2015 for an oil change, tire rotation and general overall checkup before the winter months.. I trust my Service Advisor, Karen Huntington. Karen always keeps me informed, and If something needs to be addressed, she gives me the information and lets me know if it needs to be done immediately or can wait. I usually choose to take care of it at my service appointment before it becomes an issue. I appreciate Karen's honesty.

vehvtc4404

17 de oct. de 2015

I had an excellent experience getting service for my 2014 CRV on Friday, October 9th. The service rep kept me informed of the status the whole time & made excellent recommendations to help maintain my vehicle which I greatly appreciated.Overall great experience.

George

16 de oct. de 2015

Daniel Garcia (very knowledgable and friendly) and the entire dealership team were very helpful and extremely professional during my experience buying the car. Peter monitored the entire process and ensured I was satisfied from start to end. I'm very satisfied and I fully recommend them. I'm looking forward to receiving the same top quality service when servicing my car with them. I'm sure they will exceed my expectations based on what I've seen so far. George.

klervin

14 de oct. de 2015

Took my van for recall on airbag and oil/filter change. Ended up agreeing to cooling system flush and steering system cleaning. Since I have 108K miles on the vehicle, it seemed like a good thing to do. Service experience was positive, friendly service folks and cashier. Only down side is the distance from my home to the dealership, but this time gas was considerably cheaper in Manassas then Woodbridge. Been dealing with them since 2000.

Smitty

12 de oct. de 2015

Great experience! Leny was great to deal with! We felt no pressure to buy. He explained things very well. I would buy from I m him again!!

review

11 de oct. de 2015

Service was excellent. Karen was very friendly and helpful to us The service work we had done was completed fast and we got our car quickly.

Honda owner

10 de oct. de 2015

My battery went bad ,and I came to koons honda in Manassas. They switched out the battery in less then an hour,and I was on my way. Very nice.

kevmarstep

9 de oct. de 2015

I like this dealership but I wish they would bring back the piece of paper they give you with the diagonistics of you vehicle so you know that there is something wrong with it. My pilot is almost 10 years old and will probably be back for another one when this one hits 200 miles. I don't like buying vehicles but this Honda has been really good. I have a problem with the breaks when they are wet during a rain storm. Told them about it and they said there is nothing wrong with it. So I am very careful when I drive in the rain. Brad was nice to work with. They gave me Karen Hunting after the guy I was with left is never there so I may just start calling Brad at least he is there and was helpful.

GatorSwanp

6 de oct. de 2015

Everytime I go to get my oil change or any other work done on my car it they are extremely curious and nice. Would recommend this for any service.

eman

3 de oct. de 2015

We completed the purchase of the exact CRV we.wanted with all our questions answered in good time at a fair price. Kevin was super guiding us through the entire process. We couldn't be happier with our CRV and our experience with Koon's - this represents our 2nd purchase of a Koons Honda.

Ba2001

3 de oct. de 2015

I bought our minivan from this dealer and serviced it at this dealer. They are open 7 days a week. Great dealer, highly recommended to everyone

simon

3 de oct. de 2015

One of the best dealership experiences I've ever had Nice car, great price, good people and service, will definitely recommend to my families and friends

ordwa

2 de oct. de 2015

Service rep was helpful, Ordered replace glove box and got it within 2 days. Repair work was outstanding. Repair work was done in a short period of time.

jaber

1 de oct. de 2015

Very well received , have done everything to make the deal come true.Satisfied with the service and looking forward to recommend my friend to this location, of course after passing my first experience with service department.

ricknphung

1 de oct. de 2015

I and my family of 4 have 5 hondas: 2004 Odyssey, 2000 accord EX V6, 2001 civic lx, 2008 accord EX V6 and 2014 civic EX... All purchased new in their respective year except for the 2001 civic lx. Over the year, I have them serviced at Koon Hondas in Manassas with Bob Miner as my advisor. I normally would bring the cars in for their annually inspection/emission control/oil change etc... but recently have introduced my son and daughter to familiar them with Koon service. My advisor, Mr Miner, would consult with me what need to be done with my car and advised me accordingly. I would decide what I want to do myself and what I would not want to mess with that may require getting under the car or what I don't have the tools for! When I need a major job done such as timing belt change, I will look or an internet coupon and Koon Honda in Manassas will always match the price for me. It's good to know you have a trustworthy place to bring your cars to and not having to second guess their price and integrity. I actively take care of all my cars so I don't have any problem with big surprise items thus far, mostly oil change and schedule maintenance service ! I even just bought a used Sequoia and Mr. Bob Miner says he can even take care of this car for me without me having to take it to a Toyota dealership. I still weigh the pros and cons of this as I may miss out any factory recall if don't have it done at a Toyota dealer but I definitely will use Manassas Koon Honda service for foreseeable future.I can only say this for Manassas Koon Honda with Mr. Bob Miner as my advisor only. It's not an endorsement to all Koon's services or locations or advisors as I do not know other places! But if Mr. Miner's service is an indicator of quality and integrity, than he has done himself and his dealership a big service. Thank you. Bob. PS. As pleased as I am with Manassas Koon Honda, I have not purchased a new car from this dealer, this is yet to come, time will tell.

hyekang

30 de sep. de 2015

Leny Gorine, a saleman, was very helpful and kind for me to purchase a new CRV recently. His service was prompt and informative for me to decide the right model. It was a good experience.

Frank

30 de sep. de 2015

We are very pleased with the new Honda Odyssey purchased from Joyce Koons. Daniel helped us throughout. This is our first Odyssey. He is very knowledgeable and patient in explaining all the options and walked us through. We are amazed not only the excellent car but the perfect experience we got from Daniel and Joyce Koons. And Price is right! We got a deal from Mario and sales manager which SAVE us money. thanks! Daniel and Mario

balexander27

30 de sep. de 2015

Bob Miner is an awesome guy, he is my go to guy for the last 7-8yrs, goes out of his way to help me out with my old odyssey, Very helpful, saves me money by not recommending cosmetic or unnecessary repairs, only what is required to keep the van up and running.

Amber1013

29 de sep. de 2015

I had a horrible first experience years ago with moons but since then they have changed just about everything including the staff. I was working with Philip and tim. They are fantastic !!! Would for sure recomend this dealership now. And if you are looking for a great sales guy ask for Phil!

Hossain

29 de sep. de 2015

Mr. Tony is a very very friendly person as well as he explains every technical issue to the easy way which is so easy for nontechnical person to understand! I am so happy to get a service from him.

Dbonsu

26 de sep. de 2015

The sales representative Kevin Kwaw Was awesome in helping me find the vehicle that I purchased ... He made the overall process simple .. I came in to just have a look at the inventory and I ended up buying a car .

Jhdz

26 de sep. de 2015

Very pleased with my experience and my purchase of my 2015 Accord, Sales Rep Mark Ross very professional and straight forward and upfront since minute 1, definitely will recommend.Clear as they come, listens to your needs and helps you find what best fits you, everything was smooth and does his best to help out during negotiations, If ever in the need of a new Honda with do business again with Mark.. I recommend everyone to see him, if he can't help you, no one can.

SyStrat

25 de sep. de 2015

I took my car in because the break was making a loud noise. Karen was able to slip me into an open slot and less than two hours later she and her team fixed it and all is well again. She also made sure that her tech checked around to make sure that there weren't any other issues. Nothing else to worry about but made suggestions to keep an eye on possible future maintenance that might be needed. Definitely appreciated the heads-up and not try to sell me more services that I didn't need yet.

12aa34aa56aa

25 de sep. de 2015

I just had my Honda Accord serviced: oil change, tire rotation, inspection. fix one electric plug.The people were friendly, and the service was completed quickly. It was a very pleasant experience as it always is at the Honda dealer.

Sean88

23 de sep. de 2015

Everyone I dealt with was very friendly and easy to work with. Gabi was very knowledgeable about the 2016 Honda Pilot. She knew more about the vehicle than all the other salesman I dealt with at other dealerships.

john

22 de sep. de 2015

Phil was an excellent salesman who gave me a lot of useful information on my new car! I truly enjoyed working with him, He was very helpful and did not pressure us. Thanks Phil

gk1

21 de sep. de 2015

I took my 2005 Honda Odyssey to Joyce Koons Honda for some engine mounts. Before taking it in, I called about 5-6 different independent shops and surprisingly, they all quoted me significantly higher. I was warmly greeted at the service bay, offered a loaner and he even checked for any open campaigns. There was one and he took care of that also. So far so good, and at this point, I would have given them 4 stars; however, here's what pushed it to 5 stars for me. The engine mounts prevented me from passing state safety inspection. As I was picking up the car, I realized that I never asked them to do a safety inspection. At this point, I figured I would have to take it back to the shop where I originally got the inspection done or wait longer at Koons to have inspection done again. I never asked them to but they anticipated my need and went ahead and conducted a safety inspection prior to me arriving to pick up the car. They had everything ready to go, and they didn't charge me for the inspection, which they very well could have.

jeff13jam

20 de sep. de 2015

You seem to be very honest and give good advice, thank you.You,re work has bee of good quality and the work was done very fast.

amydavies81

18 de sep. de 2015

Great service at this dealership it ended up all being covered under warranty which was a NICE surprise. Customer service A+++++++ Tony and Kelly who I've dealt with on this past and previous occassions just great.

Bhagadorn

18 de sep. de 2015

Staff is always friendly, advises me on upcoming potential maintenance items, etc. I have never had an issue with their service department and will return for future maintenance and purchases.

francisco

18 de sep. de 2015

Buying in joice koons was a great expierence but the most important wasthe costumer service Philipe was great aks for him if you want to get a great deal

wingwalker

16 de sep. de 2015

My steering column makes a noise every time I turn it. I brought it in to be repaired. They kept it overnight to get a part. The fix lasted about 30 seconds. One complete turn of the steering wheel in both directions made the noise return, although it wasn't as bad as before. I said I was OK with the noise as long as it wasn't a safety issue. I imagined some wires rubbing that could eventually short-out and cause the air bag to go off or something. I brought it back for repair. They needed to order another part, which makes me wonder what they did the first time. Their write-up shows it was fixed & passed testing. It was noiseless for about a day, and now the noise is the same as it was in the first place. If the noise is due to a design flaw, and it is the way it is, then say so. Don't tell me it's fixed when it is not. I like everything else about this dealer & service department, but this issue bothers me.

HondaAccord

15 de sep. de 2015

I contacted them first online through their website. They gave me a great deal up front. No games and no hassle. What I liked very much is that they did not require my phone number in order to give me a quote but left it up to me to decide how I wanted to proceed. They answered all my questions promptly. At the dealership there were no pressure tactics, they were honest and direct . Kabir was our sales representative, he was very patient, grateful that we had come to their dealership and answered all our questions. The manager came in to meet us and to answer a couple of questions too before we closed the deal. I highly recommend them. We had a very pleasant, easy buying experience. We got a car that we love at a great price.

Crvdriver

14 de sep. de 2015

I just purchased a Honda CR-V. The dealership worked hard for my business and was willing to make a good deal on the vehicle. There were no high pressure sales tactics used. Many of the people that I encountered have been with the dealership for over 15 years. I take this as a good sign of a stable place. Also, the dealership gave a lifetime warranty on the powertrain as well as free oil changes for the life of the car. This is a good business tactic as the customer gets a lot of value and they are banking on you servicing your car there for years to come, which ultimately is a profit center for them. So it becomes a win-win situation. Overall, I would recommend buying a car there I will not hesitate when I need another Honda in a couple hundred thousand miles.

hondaguy

14 de sep. de 2015

Very friendly and knowledgeable Sale consultant, very happy with the price I got for my 2015 Honda Odyssey EX and the free lifetime oil change and free VA state inspection that come with it.

Civic52

12 de sep. de 2015

Service Advisor Brad Burch always get my maintenance needs completed quickly and works the appointment in on a short notice. All work has been completed flawlessly on every visit.

Amy E

11 de sep. de 2015

The staff is very friendly and the waiting room is clean and roomy. It is easy to check in and pick up your vehicle at the end. I love the free car wash after the service! They are informative of what services my vehicle may need but are not pushy about getting unexpected things done. The print out of recommendations is very helpful. On two occasions when there were service issues they did correct them without issue.

Tvuong

10 de sep. de 2015

I have been going to Koon's Honda for my car maintenances for a few years now. I am very satisfied with the customer service even when the bill was big! Everyone is very professional and extremely nice to work with. I highly recommended the service to everyone.Thank you Koon's Honda Service Department!

John H

10 de sep. de 2015

This is a phenomenal dealership - the General Manager, Kevin Runey, has a top-notch staff (and I'm talking all staff - from management to sales to finance to service) and they all exude nothing but class and professionalism. Absolutely no high pressure sales tactics, just a rock-solid commitment to providing the best customer service possible and they do that extremely well. My wife and I have been there on several occasions during the last several years before finally purchasing a Honda Odyssey last month. Kevin Kwak our salesperson is about as friendly and accommodating a person as you'd ever want to meet - and Tyler Runey was great in getting our financing together without pushing anything that we didn't need or want. I would heartily recommend anyone shopping for a new Honda to visit this dealership - you won't be disappointed!

Khatayeb

9 de sep. de 2015

Great and honest sales consultant with exceptional customers service experience. He knows how to get the point and acknowledge and appreciated customer's satisfaction needs

Honda crv

9 de sep. de 2015

I brought in my 2014 Honda CRV for sevice, I received a Great service at reasonable price. Friendly and professional staff. Convenient place just off highway 66.

HR-V_Owner

7 de sep. de 2015

We have been taking our 2006 Honda Civic to JoyceKoonsHonda for service for nearly 10 years, after originally purchasing it from them. When it came to us looking for our next vehicle, there was no hesitation where to start. Hari greeted us with a smile and enthusiasm that was very inviting. He was excited to share every feature available on the HR-V models that we were interested in. It was a pleasure working with him from the beginning. During the negotiations, Peter was a great help to meet us on common grounds regarding our financial goals. Overall, it was a pleasant experience.

Jim

6 de sep. de 2015

Ask for John Rendo. He is fair and knowledgeable about cars and about Koons inventories. My 2013 Civic is just as good as my old 2002 Civic (250,000 miles on it). I'm looking forward to just as many years with my new car.

honda accord

6 de sep. de 2015

I always take my car in this dealer for service. And i never have a problem. They are respectful and ask if my car need a car wash.Thank you for your service.

Hondaelite

5 de sep. de 2015

New exactly what I wanted had a price with options from another Honda dealer Kions beat the price and with the Koons Advantage program for new purchases far exceeds any other Honda dealership. My sales consultant Gabriela was courteous and professional while only being in the job just over a month. When she didn't know the answer she told me and went and found out. I appreciated her honesty and can do spirit.

Manish

3 de sep. de 2015

Buying from joyce koon honda was a relatively pleasant experience. They offer stuff that most dealers do, but they accept your decision without high pressure tactics.

Sherryp

30 de ago. de 2015

I needed a front license bracket installed on my CRV after moving to Virginia. The Service Dept quickly and efficiently handled this. My service advisor was top notch! I will be using this dealership for all my Honda needs.

rgrieve

29 de ago. de 2015

Great service, friendly negotiations and helped us with a fantastic deal. Will continue to purchase from them going forward, and highly recommend them to anyone looking to purchase a new vehicle.

T McD

29 de ago. de 2015

No pressure sales. I was able to negotiate the price before over the phone so I wouldn't waist my time in the dealership. Very helpful and knowledgeable sales staff. I enjoyed the experience.

icecream

27 de ago. de 2015

I bought a honda CRV in this store. Nice Sales, nice service, nice environment. I will recommend to my friends. Expecting for the future service will be same as before.

Hamid

26 de ago. de 2015

They Always treat you like family and are very friendly and helpful. They refer to me as bob m brother. They provide excellent service and I have been going her for almost 7 years now.

ms3pacmam

26 de ago. de 2015

Excellent service, friendly and honest. I like the way met my requirements and I'm very happy with my car. I recommending to friends for the good service.

vadehaven

23 de ago. de 2015

I have been taking my Honda Pilot to Joyce Koons Honda service since I bought it in 2011. The service team is the best, most professional team I have ever taken my cars too. I have owned many makes and modes of vehicles since 1991 and none of the service teams compare to Joyce Koons Honda. Keep up the great work.

pilotforever

22 de ago. de 2015

Outstanding services, friendly, honestly, reasonable price, very good customer services, need to sped up a little bit so everything in future will be perfect. That is all

CUSTOMER

20 de ago. de 2015

The service was excellent, and the representative was very knowledgeable and courteous. One thing of note, my cabin-air filter was changed at my request and as part of the service they sprayed the air passage with disinfectant. The disinfectant smelled like one of those little urinal cakes. Consequently, my very clean car smelled like a urinal for about three or four days. That does not detract from the excellent service, but they need to change disinfectant brands.

SPG

20 de ago. de 2015

Could not ask for a better experience. Everyone was courteous and helpful. Chris shade was outstanding Service on my ridgeline was prompt and the quality of work was excellent.

T

18 de ago. de 2015

Initial buying experience was fine - but sales team and sales manager lost my title to existing car - asked six times for it back with no response until after I signed all of the paper work for the new vehicle. Bottom-line they new they had lost the paper work and didn't want to fess up until the deal was closed. Now do not have my registration for my 2014 Silverado which they used to build the paperwork for my new 2015 Honda Accord (no trade in - cash deal). So now I'm on my own getting new inspections and registration for my truck. Coons will not return phone calls or emails. What started off as a decent expeierence would now not recommend in the future.

byhisgrace12

18 de ago. de 2015

The Honda Dealer gave me good service and got discount, which made it easier for me. I will recommend the Honda Dealer for any of car service. Thanks

HappyHondaOwner

15 de ago. de 2015

Had the pleasure of working with Hari (our salesman). No pressure, no hassle, very knowledgeable of the product being shown (Odyssey). I had a Pilot ordered with another Honda dealer but Hari worked to get me a really good deal on the Odyssey instead...very happy I ended up going with Koons Honda in Manassas, the Odyssey and our salesman Hari. Will definitely recommend Koons Honda to family and friends.

maxxgoon

15 de ago. de 2015

We have been going there for yrs--08 Civic SI and 13 Fit. Always had no real issues being serviced for a scheduled or spur of the moment service. Till this last time, the 08 Civic's driver side visor was cracking and asked to get it replaced. They would need to order-no worries since came in the next day. We hesitated saying make sure driver's side! Alas, part came in and passenger visor it was. Wasted gas and time to have it reordered correctly. We received the part and it was repaired. Yet no additional discount for this 2nd trip. What precipitated the visit was continued low air tire pressure light coming on. This was the 2nd visit for this issue. Turned out to be a sensor issue upon closer inspection. This coupled with the visor rates our 3 star rating for now. The Fit is too new other than getting free oil changes.

Suzy

14 de ago. de 2015

Before I went inside the show room, there was someone greeted us. Then there is a salesman named Dipak I don't remember his last name, he was exceptional salesperson (I hope I use the correct word to describe him), he shown us many vehicles and test drove the vehicles. He went back and forth trying to get the keys for to test drive the cars and I asked him if he was tired and he said no; I know was tired because I was walking towards the front and the back of the dear to look at cars. DiPak was a terrific and an excellent salesman.

Mark_depatie

13 de ago. de 2015

Johanna was truly a pleasure to work with when looking for a honda. Upfront, honest, and well spoken. She is confident and knows the product line very well. She also performed extremely well during the price negotiation phase. She was an excellent liaison between me and the sales manager and was able to present both sides well. I recommend her with enthusiasm and would ask for her by name if you are going to Joyce Koons honda.

jca insurance

12 de ago. de 2015

I just want to say what an easy and hassel free experience I had purchasing my vehicle here at Joyce Koons. Philip was very easy to work with and he had the car I was looking for ready to go for a test drive once I got there. The whole team there did a wonderful job with customer service.

chris

11 de ago. de 2015

this is the second time I have had to return to the dealship after having service done. first time they forgot to put the new inspection sticker on this time they forgot to reset the service reminder after the oil change (still on 30%) I have not gone back yet as I have not heard from them on this second issue.

Cynn123

10 de ago. de 2015

My experience purchasing my new vehicle could not have been any better. Mansour Assadpour explained everything and answered each and everyone of my numerous questions!

ihatecarshopping

10 de ago. de 2015

After a great deal of online research, visiting numerous dealerships, and test driving a lot of different cars, I knew that I was interested in one of two different Honda models. I went into 3 Honda dealerships in NoVa (and called several others). Joyce Koons Honda was the only dealership where I didn't feel pressured. They simply provided me with information, encouraged me to test drive as much as I wanted and educated me about their service program. Seems to me like they are concerned with keeping you happy and returning as a life-long customer as you transition from car-to-car as opposed to other dealerships that prioritize getting the one time sale from you. Many of the sales people I dealt with at other dealerships were ignorant about their maintenance programs and warranties and they were downright obnoxious! ("What's keeping you from buying this car TODAY?" What do I have to do to get your to buy TODAY?" "Well, if you don't buy today, the car will probably be gone when you come back.")If you're interested in a Honda, I would strongly encourage you to go to Joyce Koons Honda for their no-haggle policy, professionalism, excellent customer service philosophy and their wonderful maintenance program (lifetime free oil & filter changes, lifetime powertrain warranty...). They offered me the lowest sales price I could find, but I wanted to buy from them anyway because I trust them to take good care my car over time and treat me with respect.

RfScotty

9 de ago. de 2015

Straightforward and honest!Kebir and his sales manager were absolutely straight up! This was not the case at a different Honda dealership. I actually enjoyed the experience at Joyce Koons. This transaction started when I was looking for one type of Honda Accord Touring Hybrid, with a specific color and interior. Joyce Koons had the only Accord Touring Hybrid that met my entire search criteria in Northern Virginia! The Hybrid runs absolutely great and is a smooth ride...and the gas mileage is incredible. I'm impressed with the vehicle and the staff of Joyce Koons. There was no deception and honesty was the order of the transaction. John of Finance made things very smooth and efficient with the paperwork needed. John answered all the questions I had with the Finance end of the deal.I enjoyed spending some time with Kebir both in person and via phone, it felt like he was family!I will definitely go back to Joyce Koons.

OnBroadway

5 de ago. de 2015

We had a very good experience while buying our new car. The staff were courteous and knowledgeable. We felt that the Ahmed worked with us to find what we wanted and didn't try to pressure us into anything we didn't need. A very pleasant, non-stressful experience.

Jackie_jackss

3 de ago. de 2015

My sales guy Ahmed and finance tim Walter I believe we're very generous. They made me feel very comfortable and they were just simply amazing!

dmg

2 de ago. de 2015

Outstanding service! Usually buying a car takes all day, but I went online, set up my appointment and Kabir greeted me ready to show me a car! He wasn't pushy, and answered all my questions. Once again, I leased a car from Joyce Koons - they are the best!!

Rakesh

30 de jul. de 2015

I had a great car buying experience and there was no pressure that once I was in the door that I had to buy the car from Joyce Koons Honda. Daniel is a nice and sincere guy who showed us all the vehicles that we wanted to see and test drive, and the outside temperature was around 100 degrees. Thank you Daniel and Joyce Koons Honda for making this a awesome car buying experience.Rakesh

sentraguy

27 de jul. de 2015

Don't go anywhere else..oh! And Ask for Will Coral. He was patient and actually helped in getting just the right car. Great job1

taxicab

26 de jul. de 2015

Salesman met us in the parking lot, immediately led us to the used Odyssey section (the vehicle we wanted) and stayed by our side as we looked at the vehicle and processed the decision to purchase the car. Came back the next day with a friend who knows cars. After checking it out his response was "awesome". We had successfully worked with the dealership in the past for servicing on our Honda Civic and felt it was a win-win!

Tanka

22 de jul. de 2015

Joyce Honda in Manassas is the best place to buy a car. I have shop and search many place but no one beat the price that I got from Joyce Honda. The customer service was excellent I personally like to thank Mr Dikpak Regmi who answered all my questions. I recommend all folks out there to stop by at Joyce Honda before you buy a car. Thanks ??

Elizabeth

20 de jul. de 2015

I was very pleased with the over all survice that I received. The staff was very friendly and helpful. I also got a great price on the car I wanted.

1997Civic2015

18 de jul. de 2015

Great experience. Internet sales person, Bianca, was great. She answered my email questions within 10 minutes. Sales consultant, Johannah, was friendly and very easy to get along with. She was not a high pressure person that I hate dealing with. GM, Kevin Runey, came over to talk and made me very comfortable buying a car from Honda. thanks, Joyce Koons Honda.

ViseGrip

15 de jul. de 2015

We have relied on Koons Honda to provide service for our 2004 Accord, and other vehicles, and have never been disappointed. Expert advice, prompt response, and tremendous customer care are their hallmarks.

music lover

14 de jul. de 2015

I was immediately met by an advisor, not rushed as to what I needed to have done. The waiting area is very pleasant and has comfortable seating. Makes the waiting less stressful. No one likes to wait!

Lorenda

14 de jul. de 2015

I have never been disappointed with customer service at this dealership. There is a comfortable waiting room and they keep you informed of progress during service...always courteous.

Neo

10 de jul. de 2015

It was surprisingly no hassle purchase experience. Gave me an out the door price via email. Other dealers reluctantly offered to match this price, could not go lower. Other dealers never offered a price via email. Not until I told them I got a quote. They were all playing the sales game. My belief is that when dealer offers a definitive price via email, that means they are offering lowest possible price and they are doing so because they know others cant go lower. Joyce Koons Honda did that for me. I think this is the way car buying should be. No hassle. Sales consultant Ahmed was one of the nicest guy to deal with. Tim was awesome and Mario was pleasant and polite. I really hope they will continue to do well in this business. I hope Joyce Honda will continue to do business like this.

Cynn123

10 de jul. de 2015

I purchased my Honda from Joyce Koons Honda 7 yrs ago. They have taken very good care of my car and me! I plan on buying a new Honda from them in the very near future. I wouldn't go to any other dealership!

unhappy customer

10 de jul. de 2015

I brought vehicle in for a simple coolant change. After getting home with the vehicle I noticed there was no coolant in the reservoir. I checked the engine when hot and there was just a little coolant there---but we'll below the low mark. I check over a couple days with no change. I brought the vehicle back to Koons and explained the situation. He wanted to run the car for up to an hour to make sure the thermostat was working. I told him I felt the thermostat was fine because the coolant level changed when the engine was hot. He then agreed to add coolant. I got home and found that when the engine was cool the coolant level was higher but still below the low mark. This caused me to have to bring it back a third time to get more coolant added. Since then everything has been fine. I realize mistakes happen but not once did anyone I spoke to at the dealer in person even offer a simple apology. This combined with their failure to tighten the oil pan drain plug more than hand tight a couple of years ago,resulting in oil dripping from an almost brand new vehicle has convinced me that Koons cannot be relied on to correctly maintain vehicles.

Hande11

9 de jul. de 2015

The service I requested was handled promptly, and I was able to find out what the problem was with my car. Everyone there handled themselves in a very professional manner.

Lvrofgreen

9 de jul. de 2015

Joe Adkins was awesome! Made me feel comfortable and even joked with my daughter!! Tommy Shadrick was great too!!! Always helpful and eager to help

saru123

8 de jul. de 2015

I walked up to the dealership to buy a used car but ended up buying a new car.Great deals Great people! Dipak regmi was so helpful he helped me a lot!

Volpert

8 de jul. de 2015

My time was very limited and my family and I were trying to get out of town on our vacation. Ahmed and your sales staff were very understanding and got us out of there with plates on the new vehicle. This additional services saved us a huge amount of time of not having to vist the DMV and wait. We also had a roof rack put on prior to us leaving and thanks to the service department of getting us in and getting that done. Ahmed was awesome to work with in this whole process. Thanks Bob volpert

muchmoore60

8 de jul. de 2015

Roland has always been very honest when I had problems with my car and I will always request him when I have service for both of my Hondas!!

BeckyPolansky

7 de jul. de 2015

I bought a 2015 Honda CRV. The salesman Kevin was extremely helpful, knowledgeable and honest. He really helped me through the process and was very patient. The General Manager Kevin approached me and asked how the process was going and made me feel very comfortable. And finally the finance associate John made the process quick and easy - he was very helpful and found the best rate for me.

sararose1991

7 de jul. de 2015

My experiences with Johanna and Tyler were wonderful. I showed up at the dealership on Thursday of last week and had been working with another dealership the entire morning. All morning long I felt like I was being scammed and didn't feel comfortable with what monthly payments I was being offered. Johanna and Tyler understood my concerns and frustrations and got right to work. They were up front and honest with me. They explained how my credit was going to effect my interest rate and monthly payment. I felt like I had people who were actually trying to help me in finding the best deal. I appreciate their help so much and would recommend them and this dealership to anyone!

Nrncs10

7 de jul. de 2015

Brad helped me on two of my Honda vehicles. He talked to the parts manager and got one of my replacement part for free since it was already past the warranty date. Thank you Brad!

rmsibley

7 de jul. de 2015

I will always take my 2003 Odyssey to Joyce Koons Honda for service. Everyone is courteous and friendly. The waiting area is comfortable. The work is done in a timely manner. But most of all I have found them to be very trustworthy. My most recent example of this is I took my car to another service facility for the state inspection. It passed, but they recommended a coolant flush, which they said they could do immediately. Instead I took it to JKHonda for an oil change and coolant flush. Honda told me I didn't need a coolant flush at all! Another reason I really like JKHonda is the multi-point inspection. That gives me peace of mind.

OdysseyOwner

3 de jul. de 2015

Took our Honda Odyssey in for service after a long road trip. Brad Burch did a great job of helping us and making sure everything was running smoothly!

Hondaguy24

3 de jul. de 2015

My time is limited and the last appointment is 6:00 pm. But I needed an oil change. I stopped in just before 6 pm and the service guy was nice and said they would get it done. He also explained the code showing In detail what it meant because it was more than just an oil change. Great customer service.

Ckcoley

3 de jul. de 2015

I received Excellent service because the service person was courteous and service time quick and services were efficient.Each time I bring my car in for service I am thoroughly pleased, Would recommend this '

crvservice

2 de jul. de 2015

Very satisfied; waited for car and did not feel wait was excessive. Plan to continue with dealership for service. Like the fact that you are assigned a rep to work with.

dreamgirl

1 de jul. de 2015

The people were friendly and courteous, there is also a courtesy car wash that is given for your vehicle. I had to wait a little too long for my car.

civic68

1 de jul. de 2015

The service staff was extremely courteous and responsive to the air conditioning issue in my car. They identified and fixed the problem so that I was able to travel in cool comfort the following day.

Cmathisen

30 de jun. de 2015

They always have a coupon for service, they are very fast, and have excellent customer service. My three and five year old love to come with me because of the great playroom!

GoodFit4me

29 de jun. de 2015

They showed up to work on a Sunday. As it turned out, we needed this day to be available for our needed servicing. Thank you.

Ktcarbuyer

28 de jun. de 2015

Smooth, easy process. Great vehicle. Eugene was fantastic. I would recommend this dealership to everyone I know looking for a new or used vehicle. Awesome!

rg3

27 de jun. de 2015

My wife and arrived to test drive the new Honda HRV. We had scheduled and appointment in advance with Johannah. We arrived at the appointment time and were soon greeted by Johannah. Her knowledge of the HRV and her pleasant nature made for a great afternoon. Joyce Koons didn't have the exact HRV in stock that we were looking for but have made every effort to find the one we're looking for.Great team there at Joyce Koons Honda. Johannah and George, her manager, were great people to work with. I highly recommend this dealership!Ralph

Fitlover

27 de jun. de 2015

Ahmed found and delivered the EXACT car that I was looking for... he's a real professional and very pleasant to work with. Our contact with Priscilla and Tyler was also very positive... the showroom atmosphere is upbeat and we never felt pressured. We will definitely continue to do business with Joyce Koons Honda.

racers4ms

26 de jun. de 2015

As usual service was excellent and quick. My Honda was in for state inspection and car wash. I have not had any problems with the service my car has had at Koons Honda in over five years.

TagO

24 de jun. de 2015

The service department was very friendly. My Honda CR-V was in and out in no time. My appointment was also easy to make ...Melissa is Awesome!

Maire

24 de jun. de 2015

Melissa the service manager worked with me to get my car in and take care of teh problem in an efficient manner. I greatly appreciated it as the unexpected car issue had already thrown a wrench in my day.

Satisfied Customer

24 de jun. de 2015

Service is everything. I am always greeted promptly. They never have to search for my name. There is never pressure to add on. Suggestions yes, but never drama. I would not bring my car anywhere else.

JJH

24 de jun. de 2015

We were looking for a Odyssey because our previous one had 209,000 miles and just failed inspection. We looked around for deals (including Costco) and found internet pricing at Koons to be very reasonable. We went there and saw Johanna McWilliams, who was very friendly and knowledgeable. At first she quoted to MSRP, but when she saw that we had Koons internet price she honored it, no questions asked. Could I have haggled more? Maybe, but I knew that the price quoted was close to their bottom line (which was below invoice). Tim Rowan was also friendly and gave us good on service agreement as well. Very friendly service and I felt that I got a good deal.

charles

23 de jun. de 2015

I was very pleased with Joyce Koons Honda. The Accord I bought is extremely quiet engine sound. Kebir, the guy sales guy, was always kind and helpful during I chose the car through several test drivings.

SamPilot

22 de jun. de 2015

My recent experience at Joyce Koons Honda was great! We were shopping for a 2015 Pilot . Our sales rep Mansour was very helpful in getting us a deal we liked.We definitely would shop there again.

Honda Lover

22 de jun. de 2015

This makes my 4th car from Joyce Koons Honda. Exccellent experience each time. I will Definitely be a long time customer of Joyce Koons Honda.

Dumfries Customer

22 de jun. de 2015

We were very pleased with the process of purchasing a 2014 Honda CVR. The entire Koons team was helpful in every way. No pressure. Recommend the dealership to others.

Costas P

21 de jun. de 2015

We recently bought a 2014 Honda Accord from Joyce Koons in Manassas. It was a smooth and pleasant experience in all counts. We began the transaction on line and went to the dealership to test drive and make a decision. The online representative (Mario) was prompt and courteous in responding to all my questions. He went out of his way to accommodate our schedule for a test drive. Once at the dealership, we worked with Leonard John?(Sales Consultant) and his manager George. It was a pleasure working the deal with Leonard A very nice guys! Both Leonard and George came across as straight shooters and down the earth. To make the long story short - We drove away feeling very good about the experience and the purchase. The car runs great and my wife is very happy!!Costas

homerJsimpson

21 de jun. de 2015

I just moved to VA and took my Colorado Honda Odyssey in for maintenance, they did an excellent job, didn't try to sell me anything I didn't need and completed the work early, very solid work. While my wife and I were there we looked at a new Accord Touring Hybrid and were impressed with our Salesman Daniel, his enthusiasm, and honesty. We test drove it, not intending to buy but decided to buy based on the test drive, beautiful car and honesty and integrity of Daniel. Some folks will invariably have a bad experience, but in three visits to this dealership I would recommend them. And BTW, if you have a bad experience and provide no details and do NOT talk to their management I am skeptical in taking your complaint as valid. Always give people the chance to make it right before dropping bad reviews with zero detail.... Try Koons Honda, I would do business there again.

HowieD

20 de jun. de 2015

We purchased our Honda Accord at Joyce Koon's Honda and have had it serviced since purchasing it. The service and care has been outstanding and we will continue to have our vehicle serviced there.

krkr

19 de jun. de 2015

Service agent very poorly trained. I have a service contract that she did not initiate when entering. State Inspection report not provided. Tire replacement not explained well.

dsmithuva75

18 de jun. de 2015

I had had another repair company suggest I needed two new tires ($338) and new shocks front & back ($1,600). My Koons folks said I could get a bit more wear out of my tires, which they would eventually replace for $320, and much more wear out of my shocks. I like that kind of honesty!!!

Joaquin

17 de jun. de 2015

The worked performed performed both at drop off to remove the CD player and to reinstall it was excellent. A bit lengthy due to clearance with the wrap around insurance purchased at the time I bought the car at Rick Case Honda in Weston,FL but that was not under your control. Service Advisor Tony Pevich was a joy to work with !!I still have not received my CDs in the original CD player !!

Hestersmith77

15 de jun. de 2015

I had a great experience at Joyce Koons in Manassas. The staff were friendly and helpful. I ended up with a Honda pilot- which I love. Dipak , walked me through all if my options and the Pilot was the right choice for my family. Thank you everyone at Joyce Koons for making what can be an arduous experience, a really awesome one. I look forward to a great ongoing relationship! Thank you!!

music lover

13 de jun. de 2015

I had a flat tire and went to Koon's to have it repaired. I didn't have an appointment, but they were as helpful as if I did have an appt. I asked if it were possible to have the oil changed, also. I knew they were very busy, and said so, but they accommodated me. Thank you, Koon's!

Alex123

13 de jun. de 2015

Always pleasant and courteous Staff; they are helpful and professional. Fast, friendly service. They are willing to offer suggestions and advice on service for my car that is needed.

nbahou

13 de jun. de 2015

I have been using this dealership for almost 12 yrs, I dealt with almost if not All the service staff, this is the first time I dealt with Melissa,I am glad I did, not that other Service staff are not good,but what I found from Melissa her professional way of explaining What is need to be done on my vehicle with no pressure for me to comply with her recommendation, What I like about Melissa is her attitude and her easy smile when she explain to me the outcome of the service needed,I assured her that I will ask for her whenever any of my 4 Hondas I own needs service

thomasduyen

12 de jun. de 2015

Always received great service and a detailed printout of what was done and what is recommended. The recommendations are key. However, I do wish the military discount of 20% would come back.

LJ

11 de jun. de 2015

Luxcare package-Luscare care paint, leather and fabric protection was applied in order to preserve the integrity of the interior/exterior of care. This action will be done throughout my ownership of this car.

QueenBeeJen

10 de jun. de 2015

I drove 40 miles from my house to purchase my 2013 Honda Civic from Joyce Koons Honda because they had the best deal in 250 miles. I was so pleased with my purchase experience that I have chosen to drive back to Joyce Koons for all of my service work. It is definitely worth it. The staff is professional and courteous. I never have to wait long for service and they let me know when a recommended service isn't actually needed and can be deferred to the next service visit.

max123

8 de jun. de 2015

I had great experiences at Joyce Koons Honda. Sales person Dipak Regmi did great job. As a new buyers he help me to find best car that fits my requirement. He also help me in paper work, and offer me very nice price as he can, I walk out in less than 1.5 hours.As a new buyers I am very satisfied in my purchase, they maintain very nice environment inside out and had huge range of choice. I am very thankful to Dipak for his help.xxxxx

TVx4

7 de jun. de 2015

We had deal set up via internet before getting to store - even with a few tweaks once we go there, we still came away with the deal we wanted when we walked in. Was an excellent buying experience!

SunnyM

7 de jun. de 2015

Kebir Lakroune was a very efficient sales person. He explained and answered all of our questions and concerns. He was the difference in making our decision to purchase our new Honda.

Anapaula

7 de jun. de 2015

I was really happy great customer sevise friendly guy happy and with a smile in his face all the time

Giantfood

7 de jun. de 2015

Everybody is nice helpful will always take my car there.my brother in law has gotten 5cars from them. I always will come back I live in Ashburn so I trivial back to Koons

Datskod

7 de jun. de 2015

Ask for John Rendo in sales. He was amazing. He remembered personal details weeks later, and really worked with us to find the perfect car. They really care about their customers here. A+ experience. I never felt pressured, and they were very accommodating. I was a bit confused about warrenty options at first, but Tim in finance took the time to discuss the details, and make sure I was comfortable. Great team overall.

Sunshkne1

7 de jun. de 2015

As usual my experience was great. Manassas Bond always treat you with respect, listen to your concerns and get the job done. Thank you Honda.

Tish511

6 de jun. de 2015

Went there for a used SUV and from the very beginning it was bad. There was a problem with the car that we asked them to look into and another problem they needed to fix because the sales person broke it. They fixed the broken part and then told us the first issue was fine and would take care of itself. After purchasing the vehicle and having a mechanic look at the problem, we found out that it wouldnt fix itself and needed to be replaced. So they either didnt look at it or simply lied to us. Either way they were not very honest about the issue. They did not explain the procedure of registration and tags very well (we live 2 states away) and had several frustrating calls and trips to get it sorted out. All in all it was a bad experience and I do not recommend going there. The only reason they got our business in the end was because of the quality and price of the vehicle.

ctj3

6 de jun. de 2015

We trust the service at Joyce Koons and it is always a pleasant experience. They are friendly and honest, and will go the extra mile to meet your needs. They also take the time to explain the work, and they do not push you into making on the spot decisions. This is important to me as far as customer service when it comes to (sometimes) expensive purchases that you need to make for the upkeep and life of your vehicle.

Merle442

6 de jun. de 2015

Airbag replacement under recall was handled quickly and efficiently. I believe the service rep was Karen Huntington. She was friendly and efficient. She made sure the needed replacement was done promptly.

Matt

5 de jun. de 2015

I got a fair deal for my trade and new car purchase. Low pressure easy buying experience. Test drove several CRVs until I found the right one. Finance was also easy and to the point.

Melanie

4 de jun. de 2015

It was the end of the month and my tags were about to expire. I realized I needed an Emissions test and ran made a last minute appt after work. There were cars in front of me when I pulled into the bay but they were right there ready to help get me checked in and service started. I was in and out in less than an hour. Very curtious and a pleasure to do business with.

Honda Owner

3 de jun. de 2015

I came in for a routine oil change and asked my assigned service advisor, Roland Murphy, to check why my tire pressure warning indicator would not go off. I had the tire pressure checked a couple of times and the pressure was fine. Roland Murphy could not have been more helpful. It turned out I needed a software update. He discussed what needed to be done and made sure I was okay with waiting. There was no charge for the software update. Since Koons Honda has a waiting room that accommodates plugging in a laptop, I was able to continue working until my car was ready. I would highly recommend Koons Honda based on my service experience and for having such considerate and knowledgeable staff such as Roland Murphy. I will also say I would highly recommend the Honda Civic Hybrid. I bought my first one in 2003 and traded it in for a new Honda Civic Hybrid in August 2014. My 2003 had over 289,000 miles on it and looked like new. If you believe you can love a car, you will understand that I loved that car. So far, my new car promises to be a wonderful vehicle, too.

Bobbb

3 de jun. de 2015

I am going on my third year as a Joyce Koons Honda customer having bought my 2013 Pilot at this dealership. Even though I live 45 miles away, I look forward to visiting them for my scheduled maintenance services! Always friendly and courteous service, plus I enjoy the atmosphere of the dealership while waiting for my vehicle to be serviced. Also, I can rely on good honest opinions from my service rep! I feel service pricing is very reasonable to boot!

wjhumphrie

2 de jun. de 2015

Honda service at Koons remains the easier part of car ownership in Northern VA. My wife dropped off our CRV for tire balance/rotation with Melissa (thanks for being so upbeat on a busy morning), and a factory recall service was also performed while in the shop, no extra delay. Thanks Koons for keeping at least a part of life in NOVA sane & friendly.

emilykeith

2 de jun. de 2015

Joyce Koons Honda Service Departments has fantastic hours and customer service. It is simple to schedule an appointment and once there, my car is immediately taken for service. They have a large and friendly service team and it is always a painless and efficient appointment!

LadyKc

1 de jun. de 2015

I went to the dealership based off a recommendation and was thoroughly pleased. I had given Kabir my necessities and he narrowed my search down to basically the color of the car I liked most. He stayed with me through the entire process, making sure I had something to drink even down to eating, since they were cooking out at the time. If you need someone very knowledgeable and caring then you will not be disappointed. Ask for Kabir and he'll get the job done!! Way to go Koons!

jlc123

1 de jun. de 2015

As my husband has a busy schedule, I usually bring the car in for it maintainence. The people at Koons always treat me with respect . . . as if I actually know what I am doing. I have heard many war stories of places that treat women as stupid/naive. The people here are too professional to sink to that atitude. They are efficient, friendly, informative, and quick!!!!

WEB

1 de jun. de 2015

Hari helped me when buying my car last December - my first car at that. He helped me to get every possible discount worked into the car price and was very friendly. I have since taken my car back to Honda for oil changes, and the service department was nothing short of wonderful. I will definitely continue to bring my car here to be serviced in the future. Very professional staff & great customer service.

Jill C

31 de may. de 2015

I was referred to this dealership by my sister and her husband. I was already working with another Honda dealership, but they were having an issue finding the Odyssey in the color we wanted. I corresponded via email to request information. Within just a couple of hours the dealership found the car and was making arrangements to get the car from another dealership. I provided them with information regarding our trade in and via email received a quote for the value of our car. They did appraise our car once we visited the dealership, however they had already committed to the number they quoted us via email so there was no hassle. They beat the other dealership's price, got us the car/color we requested when the other dealership told us we would need to pay approximately $2500 more to get that car, gave us $500 more for our trade in, and ultimately provided a very good customer experience! They also provided us with a 2 year service plan to visit any Honda dealership for oil & filter changes, plus they extended the offer further for oil and filter service for the life of the car at their own dealership and service department.The staff was professional, courteous, and we were able to get in and it of the dealership in just a couple of hours.

WEB

31 de may. de 2015

Karen my service adviser did an outstanding job. Everything she promised me was kept. She helped me with pricing, making recommendations for repairs where there were special that I was unaware of. Joyce Koons has maintained my Ridgelune since I purchased it new 7 years ago. I could not be happier with their service.

Delaney71

30 de may. de 2015

My sales person Dipak was very informative, patient, caring and he listened... He was very precessional and polite even one of the managers cared enough to come over and listen to my husband and my needs. And because of that I made a choice to purchase my pilot feeling confident.

Cjohnson91

30 de may. de 2015

I gave this dealer 5 stars because they met and exceeded my expectations in purchasing my new car. I originally was working with another Honda dealership, which did not have the exact car I was looking to purchase but was going to get one in for me. Koons Honda already had the car I was looking for on the lot, with a lower sticker price than the other dealership was quoting me. Working out the deal was much faster and more pleasant than with other cars I purchased, and the sales associates were easy to work with. Financing was a quick and painless process. Overall, I plan to use and reccomend this dealership from now on.

patdek

30 de may. de 2015

I came in for my first oil change on a 2015 Honda Fit which I purchased from the dealership. I have been bringing several of my previous Honda cars to this dealership for many years. I have always received excellent customer service and the staff is friendly and very knowledgeable.

Yohannes A.

29 de may. de 2015

I received efficient and honest service at Joyce Koons for my 15K mile Honda service. The service included the regular oil change and tire rotation. I was in and out within the hour.

Morena43

26 de may. de 2015

I went there to appraise my car. I had almost given up on getting into something that I wanted and was perfect for me. Going through so many bad deals previously and my credit rating not being the same just left me honestly: frustrated and hopeless. When I got there. They drove my car, told me they'd pay it off and put me in something that I wanted. Basically, they gave it to me straight, no beating around the bush. The whole process took 2 days. I'm in the car I want and my payments are roughly the same. Thanks! Tim Welton was awesome!

Bosefan

26 de may. de 2015

The experience at Joyce Koons Honda dealership was the cleanest car buying experience I have ever had. This was my 3rd Honda purchase so have decent data points to go from. The red carpet was rolled out when the salesman took a video of my new car and pushed to me and my family ahead of the purchase. Once arrived at the dealership, they had me driving home in my new car in under a hour and a half, with test drive, changing rags, going through financing. Was very impressive, coming from a father of 4 where time is very precious. Great experience.

skip.vincent

26 de may. de 2015

Great service. Listens to the customer! Was easy to make appointments, waiting room and facilities were comfortable. They conducted a very thorough inspection pointing out preventive maintenance considerations

password1234

25 de may. de 2015

Ahmed, you are the best !!!Did not wait a long time to get a new car; you have a excellent skill to satisfy your customer.

cjmiller14

25 de may. de 2015

The guys at Koons Honda of Manassas always take great care of me and my 2007 Honda Fit. I was one of the first people to buy the Fit when it came out in 2006 and I have been extremely pleased with it ever since.

MouseAttack

25 de may. de 2015

That's right, a mouse ate my car. Somehow the critter got between the baffle under the hood and the hood and built a palace complete with nursery for the little princes and princesses. The pros at Koons Honda correctly diagnosed my problem before even taking the hood apart. They were right and a few minutes later I was back on the road with my windshield wiper fluid now squirting as it should with the new hose installed. They were fast and reasonable and tried not to laugh too hard. Several days before the rodent war my scheduled oil change was handled equally well.

msenf123

24 de may. de 2015

I went to Joyce Koons Honda for two repairs, The first one, the A/C i am very happy with. though expensive I have not had to return for any problems. The second repair was for warranty repair on both the front driver side and right rear passenger door locks. I am not sure if QA was working each day that I came in but I had to return two more times to for the work to be completed correctly. First complaint, first trip- a Right read door = does not lock automatically and makes noise when trying to lock - fix no noise, Second trip, same door= still did not lock automatically, fixed that Third trip same door, now cannot open door using outside handle once its unlocked, Everything fixed,Good QA inspector should have caught the door handle on the second trip. But then so should I have. before I left.

Bulan

22 de may. de 2015

My wife and I have been dealing with Joyce Koons Honda of Manassas for over six years and continue to be very satisfied with the excellent service we have received. We just finished the leasing of a new Honda Odyssey and it could not have gone any smoother. Kebir Lakroune was a true professional in every respect. The service department does an excellent job. All in all, we could not be more pleased.

jam

21 de may. de 2015

I was taken as soon as I arrived . They did comp oil change , comp state inspection and tire rotation. Iwas out on the road home in 1 hour and 15 minutes. alerted me my cabin filter needs changing ,but decided to wait til pollen season is over. Impressive. JM

Sfrdreams

19 de may. de 2015

My buying experience at Joyce Koons Honda was the Best. I had been looking around online for several weeks for a good deal on any type of car and I also visited a couple of dealers. But I didn't feel very comfortable on what I was being shown. At one dealership, I felt like I wasn't being taken seriously. So one Saturday I stopped by Koons, and I believe it was the best decision ever. I didn't feel pressured by my salesperson, Ivan, but he was very helpful in answering my questions. He was patient and allowed me to test drive every car I was interested in. Once I made my decision to purchase, everyone involved were SUPER helpful and everyone made sure I understood everything I was signing, everything I was offered and that I was comfortable with my purchase. The process was painless.I would definitely recommend this dealership anytime.

PRhotpocketathotmail.com

19 de may. de 2015

Proud owner of my second new Honda Pilot "Touring". After shopping around, I knew this was the place I was going to buy my car from. I was not just another dollar walking through the door, but a true customer. I was being heard.

stoneback

18 de may. de 2015

The repair to my air conditioning unit was done on the same day that I called and completed in a reasonable amount of time. Fortunately only a switch and freon recharge was all that was necessary but the service was done promptly which I appreciated.

Bob

17 de may. de 2015

Needed new brake pads on a tight schedule. Tony in the service dept was friendly, called with an estimate before doing the repairs and when they were done. Vehicle was ready the same day.

Tmcabacoy

17 de may. de 2015

The service was quick and done correctly. The prices were great - even gave me two coupons. The staff was helpful and friendly.

Djcl86

16 de may. de 2015

I would recommend Ahmed and this dealership to friends/family! A great experience a 10/10!! I will definitely buy my next car through them as well!!

hav9mm

16 de may. de 2015

It has been a pleasant experience having my Honda serviced at Koons. Melissa Haywood is my service advisor. She is professional and courteous. She has never tried to sell me something I don't need. My car is always right the first time. I will continue to come back for service at Koons and I live 70 miles from the dealership. Ms. Haywood is trustworthy and communicates well. She is a valuable asset to the service department and Koons as a whole. The customer service Melissa provides is what keeps me as a customer.

vnrc23

15 de may. de 2015

Excellent Service as always !! The best. I love the waiting area, cool and comfortable with nice coffee. I always get my service done at Koons Manassas.

dkacoyanis

14 de may. de 2015

Took longer than expected to do the oil change. Service Advisor gave me the discount even though I Had left my coupon at home. He was friendly to me. Apologized for taking a little long.

twinesett

12 de may. de 2015

I recently purchased a used Ford Escape as an extra family car. John Rendo was my sales person and Tim Welton was my finance contact. My experience could not have been better and each person I encountered at Koons was friendly and helpful. I honestly found the experience enjoyable, which is not really what I was expecting. I wasn't expecting it to be unpleasant necessarily, I was just expecting to get through it. It was a refreshing to feel relaxed and at ease throughout the process. I would recommend this dealership to my friends and family.

bs4597

11 de may. de 2015

Very friendly and courteous staff. I am very impressed with the way the service department is managed, very efficient without feeling rushed or dismissed. I am impressed with entire experience.

MelD

11 de may. de 2015

This it the second car I've bought from the Koon's Honda Dealership in Manassas, VA. I refuse to go anywhere else! I don't trust any other dealership to take care of me like they do.For my second car, Luis was very helpful! He was extremely patient and great at understanding and relating to my needs. I came in too look at a Civic but didn't feel like it was a good fit. Instead of pressuring me, Luis listened to what I was looking for. After Luis patiently showed me several cars in the cold rain for hours and hours, (with a handsome smile on his face the whole time) I decided on the perfect CRV. Not only did it have everything I needed and wanted, the price was also VERY ideal (Thanks to Ed, the Awesome manager). I love my car and both experienced in buying a car have been excellent. They even provided sandwiches for the customers. Talk about first class treatment! Tyler, the finance expert took his time to explain every detail to help me understand every document and all the figures. He even went through the trouble of drawing me a graph so I would better understand. Usually I feel very anxious about big decisions such as this but Luis, Tyler, and Ed explained things in a way that I could understand, which made me feel very comfortable.Thanks for everything guys!

hgoldzung

11 de may. de 2015

The Koon's Service Department is top notch. Always professional, courteous and efficient. Even if I did not have service agreement with the dealership, I would bring my car to Koons for service.

Mjgould

11 de may. de 2015

Eugene Brown was excellent! He listened, responded quickly and when we told him we had a limited amount of time there, he hustled and made the sale. Thanks, Eugene

gordonfan24

8 de may. de 2015

There always polite and take care of me. I was in a rush last time in and they came thru for me.. Will buy here again and get my service done here..

hondaguy1011

8 de may. de 2015

I have purchased 10 vehicles from Joyce Koons with 7 of those being Honda's. My last purchase, a 2015 CRV Touring. Have only been in for oil change and wiring issue with trailer hitch. Turned out to be a fuse. Always friendly and great response. Love the folks there from sales to service. Jim Beach

Honda Buyer

8 de may. de 2015

Never been disappointed by the service at Koons Honda. They always provide prompt, courteous service, and I don't have big surprises at the register.

Meturkey

7 de may. de 2015

I had an excellent experience and definitely will return when the need occurs. Mike Seymour wasan outstanding representative for Joyce Koons Honda! This has a super service dept.

ACC80CIS

6 de may. de 2015

I always take my two Honda vehicles for service to Joyce Koons Honda. As always, the service is always great from scheduling appointment to notification to on-time service. Joe Carroll and Karen Huntington are my service advisors who always provide great and unbiased customer service every time. They are the advisors who go the extra mile for a customer like me. Thank you, Mr. Carroll and Ms. Huntington!

Josh123

5 de may. de 2015

Took my car in because the engine block cracked. Without me asking about it, they let me know that there was an extended warranty issued for my car for the problem I had, and they would fix it for free. I even got a free loaner.

steven

4 de may. de 2015

Professional and courteous service, a nice lounge to sit and wait while my car was being service except for the television channel broadcast. Overall good personnel

Honda guy

3 de may. de 2015

It has been almost two years since I purchased my Honda from Joyce Koons and my every interaction with this organization has been praiseworthy. Their personnel are friendly and courteous which puts their customers at ease. They take the time to explain whatever needs to be done and listen patiently as we ask the kind of questions you would expect from a non-mechanic. When I leave their lot, I am always confident that my vehicle is in top-notch condition and safe to drive until the next maintenance cycle comes due. Regards, Ed McManus

Rajendra Singh Narendra

3 de may. de 2015

I have been using Koons Honda services since 2004 and i am very pleased with their honest and prompt service year after year.I had to get some repairs to be done to my Honda Oddysey and had to get my state inspections done.I would like to commend Melissa Haywood for giving me a very clear and honest quote for my repairs.I had approached another service center few blocks away "Mer......" and they gave me a quote which was at least 2.5 times more.Koons service advisor Melissa Haywood was very cooperative , and helpful in advising the repairs and providing a loaner car as well.Overall i had very satisfied experience with my Honda odyssey service and repairs.I would commend Koons of Manassas, to have such service oriented employees like Melisa and others.Keep up the good work and service to our community.Regards,Rajendra Narendra

SIR

3 de may. de 2015

Keep in mind this is a dealership and things do cost more. But with that said, the service is always excellent and I never once felt that I was being "had". I highly recommend this place for its people and the service they deliver.

peser23

2 de may. de 2015

Wonderful service. Price negotiation was quick (i did research before on OTD prices).There were not pushy in buying any accessories or warranties.Thank you!!

uncdane

1 de may. de 2015

This place is the best! The service people are wonderful, thorough, and very thoughtful. They took their time to come out and explain everything that was going on with my vehicle. Kudos to the manager, Mike Clancy, and to the service advisor, Joe. I will be back!

2003OdyOwner

1 de may. de 2015

Had an open recall issue on my vehicle that I could not have handled while it was overseas. They said it could take two hours, but they had it completed in a little over an hour after they took the keys.

ananth225

27 de abr. de 2015

Salesman was knowledgeable and courteous. Price negotiation was hassle free and turning point in the buying process. The dealer offered lifetime warranty on engine and powertrain, which also gave us the peace of mind.

Alain

27 de abr. de 2015

We bought our Honda CR-V from this dealership and I've been bringing it there for servicing even though we now live in Leesburg VA which makes it a bit of a trek. Service has been great though so I will most likely continue to go there.

GShepMatt

26 de abr. de 2015

The only reason this isn't a 5-star review, is that we had to make a return trip for a sneaky problem that was mis-diagnosed. Got it the second time, great service rep, fast service.

spanto

23 de abr. de 2015

As always Kelly got care of my care in a timely manner, he is very professional and always nice. I am very happy to come to him for my care services needs.

Klloyd04

22 de abr. de 2015

This car deal was unusually fast, fair, and friendly. I would happily recommend the dealership to anyone. Koons did not disappoint. You won't be disappointed either.

Pinette Roger

20 de abr. de 2015

We were very happy with our experience at Joyce koons Honda and will be coming back there for other vehicles. Very good price negotiation compared to other dealerships. We did not rate the "Quality of Work" because we haven't had any work done on the vehicle.

echap6115

20 de abr. de 2015

I have been going to Joyce Koons Honda for 20 years. I have bought ALL my Hondas there. And I get them all serviced there!

igmatas

18 de abr. de 2015

Had my CRV in for Warranty/recall service recently without a hitch. They were even able to knock off a few left over small items quickly and at reasonable cost. We've brought our car here for all major repairs, and have been satisfied every time. If they were closer to us, we'd come more often for the mileage work.

s2wagner

17 de abr. de 2015

My 2000 Honda runs great, the inside is in great shape, but the transmission was on it's last legs! Thanks to Joe Carroll, I always use Honda Service--they have great rates and the fastest service around. The Service Team at Honda got me running and back on the road! Thanks again--

eman

16 de abr. de 2015

Purchased a 2009 Civic and have had all services provided by Joyce Koonn Honda. All done correctly and on time with reasonable price. Have been very pleased.

Pilot

16 de abr. de 2015

Continued quality work and explanation of required and recommended work. Been doing business since 2009 and haven't been disappointed yet with workmanship, price or willingness to fix the problem!

maritamor

16 de abr. de 2015

I think you Dipak, my sale person, whom helped me, and over all gave me confidence, he is so polite and professional, I am feeling satisfy, and happy, because I was treat with professionalism, knowledge and courtesy and respect.

Hag217

15 de abr. de 2015

Very satisfied with the overall service experience. Everyone was helpful. Work was done promptly & correctly. I have always had my Pilot at Koons & will continue to do so

Anguy12

14 de abr. de 2015

Had a great experience at this dealership. Went to other Honda dealerships and they were not as helpful. They were willing do to what they could to help us and make things easy!

55Cabucks

14 de abr. de 2015

I can't say enough about Joyce Koons Honda . Everybody there is so nice! Kelly was extremely helpful on making sure exactly what repairs I needed plus.................Honesty!

Dulce

10 de abr. de 2015

They have kept my car in mint condition . My car is over thre year old and by doing my maintenace with them its still running like new.

Honda owner

10 de abr. de 2015

Koons of manassas fixed what they told me. No problems. All went well. More work need to be done on my honda oddessy, but will have to come back at a leter date

GoTgirl08

10 de abr. de 2015

Joyce Koons Honda is all about professionalism that's why I take my truck there for regular maintenance. I never have a problem getting an appointment and the service center keeps me well informed on the progress of service on my vehicle.

Tvuong

9 de abr. de 2015

Every time I go to the Honda Service Department everyone that I have dealt with is super nice and helpful. I highly recommended them!Tammy Vuong

garyhonda

8 de abr. de 2015

completed the service in about an hour. no charge for new car owner. I would recommend this dealership to friends and family members. this is the end

pbk

8 de abr. de 2015

very friendly and got my work in an hour.i will recommend this to friends and family members.also Priscilla whittaker came and talk to me about her department

2003OdyOwner

7 de abr. de 2015

A little pricey for maintenance on spark plugs & timing belt system replacement, they got the work done. They told me what I needed & I am satisfied with the work. Also identified a few issues with the timing belt / water pump assemblies and had those fixed before they became bigger issues. Although I have never used them before for service, since I am not here in the N. Va area for very long, they took care of some recalls that were overdue. Recalls that were identified while I had the vehicle over in Europe and brought back after my military tour there.I will never argue about getting a complimentary car wash either! Something I appreciate greatly! I will return for service while in the area againt, if it is ever needed.

Mimi

7 de abr. de 2015

I drove 3 1/2 hours from Blacksburg Va to make my purchase with Joyce Koons and could not have been more satisfied. I am so happy with my new 2015 Honda Civic !! Thanks Ahmed for making this such an easy process.

Judy C

5 de abr. de 2015

I was Very pleased with my service experience at Joyce Koons Honda in Manassas. It was my first time, but not my last for sure.

Jespens

4 de abr. de 2015

Latest service visit was an appointment for'Saftey Recall to replace the fuel filter set'. Told it would be about an hour and 45 minutes.. Van was ready and freshly washed within an hour. Timely service with courteous service folks...what more can you ask for.

qdogg44

4 de abr. de 2015

Joyce koons Honda is my new repair shop because it was the best experience I have had in a service repair shop keep up the good work

DWexler

4 de abr. de 2015

Did not have an appointment but that was not a problem,Brought my car in for service, was immediately greeted by one of the Service Advisers and was told that it would be between 1 and 1/2 to 2 hours before I could get it back. Was pleasantly surprised that the car was ready in just over an hour. Car is running great and can't say anything bad about the service department. Great Job guys.

Bhagadorn

4 de abr. de 2015

They provided very timely service (1hr) without an appointment and on an extremely busy Friday afternoon. Will absolutely continue to have my sedan's serviced at Joyce Koons Honda.

tphorgan

3 de abr. de 2015

Overall, excellent experience working on our Pilot. Had many smaller and one bigger issue to be diagnosed and then fixed. All done well and on time. Great communication and service!

Mishmish

1 de abr. de 2015

I've purchased many vehicles from a variety of dealers in the past and must say I am very impressed by the haggle free and first rate service that I recieved from this store. "Class Act"The finance manager Tyler Runey treated me with honesty and integrity.He was surprisingly helpful in assuring that I get the best rate and terms available. I highly recommend this dealer!

SyStrat

1 de abr. de 2015

I would like to spotlight Karen Huntington and her team for doing a great job at resolving my issue with my automobile and concerns the first time that another Honda dealer in the area was not able to do in three visits. I explained my situation to her and my dis-satisfaction with the other dealer and she assured me that your establishment will take care of it and make me feel safe driving my car again. She was true to her words. Thank you Karen.

Hondagal

30 de mar. de 2015

I have owned only Hondas since 1977. When I moved back to Northern Virginia 20+ years ago I found Joe H., the only mechanic I like to work on my Hondas. When he started working at Koons I followed him there and have been lucky to have Joe Carroll, Service Advisor, and Joe H. as my Honda go-to guys. Even for the smallest issue. I have a choice of 5 other Honda dealers much closer to home, too. OTOH, Buying a new Honda from Koons has never happened as they are always overpriced. I will continue to make the trip out to Koons Service Department as long as "my guys" are there. Thank you, Joe and Joe!

Neyazji

29 de mar. de 2015

Extremely satisfied. The sales consultant Mr. Dipak Regmi is a dedicated person . He is always willing to serve customers. He has followed up with phone calls (i.e., after sales service). I wish him all the best and this includes entire dealership.

SeabH

29 de mar. de 2015

Worked with Joe Carroll over the Fall and Winter with a bulletin issue. Joe was professional, efficient, and fully supported my situation throughout the process. He kept me apprised of the status and worked with me until the end. Great service and support!

Monroe36

28 de mar. de 2015

Service was timely and to the point. Own two Hondas and do all servicing at your facility. Professional in all ways and treated well in all of my visits..

palmeriiw9

28 de mar. de 2015

I Own a 02 CRV with over 215k miles, and The team at Koons Honda helped Locate 2 recalled parts, while fixing my seat belt sensors all within the allotted 15 days prior to failing the state inspection. All in All it took 4 days to fix everything and they didn't hesitate to loan me a loaner for the time being. No one ever wants to pay a large amount of money to fix a car, but the over all experience and professionalism made it easier to take. thanks again, and i will return in the future for purchases and service.

PatrickKarcher

23 de mar. de 2015

Just bought a Honda. It was a good experience. The Fit was the perfect car for our situation, a quality Honda car, so all they had to do was not blow it. We were predisposed towards Joyce Koons because of my wife's very good experiences with their service department.They gave us a good price (on an in-demand car). Salesman (Dipak) was great. Dealership had a nice, stable, low pressure feel to it.I'm not sure the "extra" services are a good deal if you're tight on money, although you can certainly count on Joyce Koons long term.

Rob

21 de mar. de 2015

Finally this time they did the work in the time they told me, the last two times it took over an hour and a half just to do a simple oil change. I was given two free oil changes however do you think they used them when I got the service done again, Guess I have to ask???

rscoach

20 de mar. de 2015

great car better sale peson,i would reccomed him to anyone,my next purchase will be thur him,only thing i didnt get was free oil change,but other then that a great experience

amy.j.slater.1

20 de mar. de 2015

I started to hear some loud noises coming from the front of my car...I was able to get it in the shop within a day. It was my breaks. I was pleased with the service, the fact I could get it fixed right away and the costs was in line with other places.

Pizzaman

17 de mar. de 2015

I came in simply to check out what the dealership had to offer on my trade-in 2010 Honda Civic, and what good deal I would get if I would trade this in for a new Hybrid. There was nothing wrong with my very well-maintained Honda Civic, but I ended up trading it in for a 2015 Accord Hybrid. Dipak's sales service was very professional. He took his time to explain to me the good things about the Accord Hybrid, and even offered me a free slice of pizza while I was waiting for the sales paperworks to get completed. Tim from Finance was very helpful as well.I just wished the dealership had offered a little more for my 2010 Civic Hybrid, and gave me a few more bucks of discount on the 2015 Accord Hybrid I purchased.

sandyryan

17 de mar. de 2015

It was a very good experience. The sales person, Dipak, as well as Tim the finance person, was very helpful and informative. He answered every question I had. Even after I got home with my new Pilot and had forgotten some of the settings and electronic facts about the car he spent time with me to go over everything again, so that I am comfortable and knowledgeable with every option on the car. Very knowledgable and helpful sales person. I had purchased my previous Honda at Joyce Koons in Manassas and have always received good and friendly service so I wanted to return for this purchase, so I traveled from Florida to purchase this car. It was well worth the trip because of the very good service I received.

restore3

15 de mar. de 2015

I blew a tire the day before a bog snow storm was coming. I called at 7 am and they were able to get me in that morning, and fix my tire and the exhaust that also broke. Thanks!

dmaruschak

14 de mar. de 2015

Took our newest Honda in the day after a big snow, called Chris to make the appointment, our car was serviced, was able to do another errand and get home to do some work.

samir

9 de mar. de 2015

I came from Maryland to buy my car from Joyce Koons Honda because their price that i couldn't find anywhere else. Since i bout my car i don't do my service at any other dealer but Joyce Koons Honda. Their Great Professional Customer Service makes me drive over 50 miles to do any Maintenance.

DeEttaBarnes

4 de mar. de 2015

I was extremely shock at the hourly labor rate. The work was completed in less than an hour, but I was still charged the full labor hour rate.

RYANR#54

2 de mar. de 2015

Joe Carroll is the best service person at Joyce Koons Honda. I always received great service at the above dealership and great prices. I have contact my friends and coworkers and family to buy their next car at JKH. Thank you again Joe and your team for taking such great care of my car.

Alex

2 de mar. de 2015

Special thanks to Steve Hughes - the best specialist I've ever met. All the paperwork was done in a proper time, all questions were answered in a very professional manner.

GB3

27 de feb. de 2015

Love the car! The experience at the dealership was second to none. We have purchased quite a few cars and the experience we had was quite different in the best way. No pressure, very accommodating and helpful from start to finish. And no games. Of course you still have to negotiate, but once you do there is no uncomfortable feeling and constant back and forth.

mrsevw85

24 de feb. de 2015

It's very nice to be treated like a neighbor. That's how Roland Murphy treats us, now 3 Honda owners using Koon's at Manassas. We like the way Roland always gives his professional opinion in a straightforward manner. Thanks, Roland. It's a pleasure to do business with you.

CivicOwner

24 de feb. de 2015

I have taken my vehicles to Koons Honda for multiple repairs, etc. in the past. I took my Civic in for the airbag recall and the service advisors have always been top notch. The car was actually finished early and when I picked it up, I was disappointed. The lot porter removed the plastic seat cover and two bolts rolled around and he mumbled something, about they weren't too important. On the way home I found more loose hardware in my passenger seat. Kind of disconcerting to have airbag recall work done because parts could come through like shrapnel and then I find hardware lying around in my car. Not quality work this time folks. However, as usual, Roland and other service staff were extremely pleasant to work with.

mvida

21 de feb. de 2015

They did not have the exterior color, red, for the Honda EX-L, I wanted. They found the color at another dealer and traded another car to get me the color I wanted in less than 24 hours.

Sheldrake

21 de feb. de 2015

I took my Honda Accord in for a state inspection without an appointment. The staff are friendly and informative, and the waiting area is spotless and comfortable with excellent coffee. Inspection was completed quickly and I received a free car wash.

Rodney

17 de feb. de 2015

I would like to thank Roland Murphy for his overall excellent customer service. I look forward to dealing with him again in the near future.Rodney Sanford

accord2

17 de feb. de 2015

Tech adviser Roland Murphy provided excellent support during recent repair/service visits. Problems arising during cam replacement/repair and rear brake calipers were fixed without additional expense - which was very much appreciated! Plus a loaner car was provided which enabled me to test drive the latest model Accord - which I would consider purchasing after the experience. The more recent service visit actions were explained thoroughly - to include several followup questions, probably testing Roland's patience. John M.

Ski

16 de feb. de 2015

I just want to thank Joe Carrol and his team for the outstanding work and communication throughout the entire process of fixing my car. I would recommend this shop to anyone that has a issue with any type of car. What can you say except a job well done and happy customer. Once again thank you and have a good day Koons Honda. Ken Schmanski

Stink

14 de feb. de 2015

I took my CR-V in for a RECALL. The service dept was prompt and courteous. They installed the recalled part only to find out it was defective. So, they gave me a loaner until they received a new part and were able to complete the recall. The only disappointment was that they did not clean up the glass where maybe some grease was left. Thanks!

jveradt

13 de feb. de 2015

I have had my car serviced at Joyce Koons Honda since 2010. The service has always been excellent. I had one small problem and it was taken care of immediately without hesitation. I highly recommend this dealership.

Rob

8 de feb. de 2015

This is not the first time a oil change has taken over an hour and that is way too long for someone who always makes an appointment.

donwhite428

7 de feb. de 2015

My wife recently took our Honda Crosstour to Joyce Koons for a routine oil change, which was covered under our purchase agreement. She checked in with the service adviser and waited two hours in the customer lounge. When she inquired about progress, she was told there was a "glitch" in the service queue system and no work had been performed. We had to make another appointment.Sigh...

billhechmer

4 de feb. de 2015

The service was exactly what I asked for. The manager was knowledgeable and efficient. The car was ready in an hour. The price was very fair.

nfezler

30 de ene. de 2015

Brought my Honda Fit in to service problem that generated the "check engine" light. 1st time was over $500 to "fix" the problem. Less than a mile away the light came back on. Brought the Fit back to address the "check engine" light issue, again. This time they wanted an additional $369.00 to adjust the valves. Really????? I declined this service as it was not certain that this would fx the problem. I cannot afford to support the experimentation and training for the Koons maintenance staff to guess why a light is continually on. To top ot all off, I raised my hood to top off fluids due to latest snow event ---- the rod that holds the hood up was broken off. I have no way to safely secure the hood in the raised position. When did this break? Why didn't the Koons staff advise of this as it was clearly something that occurred during my second service check.? So disappointed with this dealership. I have tried several times to use their service but each visit proves a dissatisfied customer experience and less than exceptional effort to amend the problem.. I am shopping for another Honda Maintenance Shop that will have an educated, trained staff with customer service skills and work ethics to match. To hide a broken hood support is very sad and unethical. It makes me wonder what else has been tampered with , broken, hidden??? I will trade convenience for good, honest, fair work on my vehicle.

singh

29 de ene. de 2015

Over many years we have used the service at the Joyce Koons Honda dealership. We were extremely please with services we received there. They provided us with honest information and quotes for any repair my car needed.

Ty

29 de ene. de 2015

Dealership does not honor sales quotes given by employees. Even when they are in writing.

Panay

27 de ene. de 2015

Everybody I worked with especially Kevin Kwak were a pleasure. No pressure was applied to me and they listened to my many questions. Once I decided to buy I needed my color. Kevin found it and drove to Arlington to pick it up. Joe neath the price of 3 different dealers without hesitation. I will definitely return if I ever buy another car.

jhouston

26 de ene. de 2015

I always get top notch service from Joe Carroll! He is friendly and very easy to work with! I can always get my car in for service at a time convenient to me!

JJC

22 de ene. de 2015

Kevin greeted us at the door. We took the car on a test ride and he made everything else happen. A very smooth experience. I didn't feel any pressure. I would recommend Joyce Koons Honda.

sjmess

20 de ene. de 2015

I purchased my 2014 Honda Accord from this dealership, but have utilized their service department. for the past 3 years. I've found their sales & service staff to be both professional and very customer oriented. So far I trust that they perform the stated service items and haven't encountered any problems. They provided me with a detailed service breakdown and the price estimate prior to any servicing of my car, which has always been quite accurate. I would recommend this dealership to family or friend.

Me

14 de ene. de 2015

They got me in a little early. The service work completed quickly, completed in just over an hour. The work was done right and the price was as advertised.

CDASU

12 de ene. de 2015

I found the length of time for scheduled appointment oil changes to be excessive (almost two hours while waiting). I was treated quite rudely during my second visit, and I was never notified that my car service was complete during my third visit. The waiting area for kids doesn't allow you to change channels and the location is not conducive to going somewhere else to wait. I will not be returning.

JR67

11 de ene. de 2015

The sales team of Ivan and Peter worked very hard to make sure I received exactly the car I wanted at the price I could afford. I have leased cars from other dealerships in the area and this was by far the best experience yet!

Stephanie

10 de ene. de 2015

My experience was great! The sales person was helpful and patient and the process didn't take as long as it has in past years. This would make my third new car purchase from the Joyce Koons Honda Manassas dealer and this by far was the best experience. The dealership is clean, and the people were very professional and I didn't have to spend all day there!

Laura

9 de ene. de 2015

Joyce Koons Honda made buying a car painless! The staff was so kind and helpful. There were no gimmicks! We will never purchase anywhere else. We will be lifetime Joyce Koons buyers.

klervin

8 de ene. de 2015

Was able to get appointment quickly. Almost half of the work was covered by extended warranty. It's like driving a new car I tried to rate quality of work 5 but touch pad wouldn't go there.

Weelson

7 de ene. de 2015

Just purchased our 8th auto from Joyce Koons Honda in Manassas and as is the norm, it was a very nice experience. Luiz Ramirez was an excellent salesman who followed up with us over the months between when we first met and when we made the decision to go ahead and purchase a new Honda. All of the personnel at the dealership treated us in a very professional and friendly manner and we highly recommend them for your next auto purchase.

rdolivaw

7 de ene. de 2015

No matter who greets me when I arrive, they are always friendly and helpful. They are very professional and service is performed within the expected time. My options are always made very clear when I have questions.

mrsevw85

7 de ene. de 2015

Miss Melissa welcomed me and was ready to assist me as soon as I got out of the car. I appreciate her very kind help.

lilmagic57

7 de ene. de 2015

My first experience and from the time I rolled my car in the bay for service I was greeted with a friendly smile. My service technician was professional and friendly. The cashier who checked me out was also very friendly. She explained they took competitor coupons from local dealers. You pick your car up in the bay which is climate controlled and is perfect if you have children or bad weather. To top it off they washed my car without me asking and it was free!! There facility is clean and very well taken care of. Thank you Jessica

12FIT

7 de ene. de 2015

Melissa is always great to work with and very understanding. Makes the suggestions of potential additional services, but does not push you to do the unnecessary services. Have never felt like I was being "up sold" while working with her. My only complaint is that the price of services seems very high when it cost over $50 to have the oil changed in my 2012 Honda Fit.

saurav

5 de ene. de 2015

I had a very good experience buying my car here. Dipak regmi(sales) and David Kim(finance) helped me ,they provide me an excellent customer service. They make my experience very fine and smooth. I hope i will get the same kind of treatment in the future from this dealer for any kind of servicing issues and purchasing. I will give 5 star and would recommend this dealership for my friends and families.I will definitely buy more vehicles from here if my future servicing experiences goes well treated. Lastly ,Mike seymour from service department was also very friendly and nice he helped me to update my inspection and he did it very fast. I appreciate their hard work and efforts to make customers happy. Saurav RijalAlexandria ,Virginia

6929

5 de ene. de 2015

Joyce Koons has been providing a reliable service experience for me since last year. The team members of the service unit has performed their job truly towards their customers' utmost satisfaction.

donwhite428

1 de ene. de 2015

Friendly, knowledgeable experience with sales consultant. Service appointments are easily booked on-line and have good communications and reminders. Really not disappointed with any aspect of my experience to date with Joyce Koons Honda.

cg09829

30 de dic. de 2014

The car buying service I received at Koons Honda from Priscilla Whittaker was exceptional. She is by far the best salesperson I have ever had the pleasure of working with. Priscilla was completely honest and upfront with me from the beginning. Her professionalism made the whole experience one I will never forget. I would highly recommend anyone interested in buying or leasing a new/used car from Koons Honda to ask for Priscilla.- Matt

muchmoore60

30 de dic. de 2014

I called Joyce Koon's and Joe made arrangements for me to rent a car so I could leave my car over night and got me a shuttle to go to the Mall the next day since my car would take a over 3 hours to be fixed!!!

jkoller76

29 de dic. de 2014

The service we get at Koons Honda with Brad Burch is exceptional. He is specifically the reason we have purchased/leased three cars with Koons. We are honestly and completely informed through the whole process of any service or repair. I always know that we are being taken of as well as our cars.Let's face it, who do we see at Koons most often? It's going to be the service reps. My wife and I are happy to be at Koons Honda because of Brad Burchand Koons does do a fantastic job on keeping our cars in tip top shape. -Jeremy

Streak

28 de dic. de 2014

Very good service, advice, and experience. Been a customer for at least nine years and still going strong. Love how service reps go out of way to help and make visit worth while. Will see you next time.

chris

27 de dic. de 2014

Service call for my Honda Pilot - everything normal and even had a 4 wheel align and wash. Great experience. Manassas, Virginia on route 66 from Haymarket, Virginia

John D

19 de dic. de 2014

The dashboard fan in my 2002 CRV stopped working. It's December and I needed heat! Joe Carroll and his team found the cause, gave me a price and fixed the problem quickly. I also asked them to look at my brakes and give me a quote on that work. I explained that I could not do that work until after the holidays and he was not pushy about it. I have also worked in the past with Roland Murphy, who was also very nice and helpful. I've always had good experiences at Joyce Koons Honda service.

John McK

16 de dic. de 2014

We purchased our new 2015 CRV from Joyce Koons Honda a week ago and was treated very warm and professionally by everyone we met. The staff is dedicated to finding out what the customer wants and and needs and then providing it at a reasonable price. We brought our CRV back the next day for IOU extras and again were treated very professionally by the service department. I am looking forward to a long and enjoyable relationship. I recommend Joyce Koons Honda to anyone looking good car buying experience.

pvthevp2

15 de dic. de 2014

I have been taking my Honda to this dealership for over 10 years and have been very happy with the service department, however when it became time to purchase another Honda, it was a different story. I really wanted to continue my relationship with Joyce Koons but I felt my salesperson and the finance department really did not want my business. I have never had a dealership not want to close the deal. I took my business elsewhere and bought a new car. It is a shame that Koons let a longtime customer go...

piamarie

14 de dic. de 2014

I purchased my Honda CRV from Joyce Koons Honda in 2000 and have always brought the car to their service department for maintenance. With 190,000 miles on the car, I appreciate the excellent customer service and quality of work always provided. A special "Thank You!" to Roland Murphy for his assistance. I look forward to many more miles!

Cntanner88

14 de dic. de 2014

Michael was very kind and talked me through each of the recommended services. He told me the estimated prices and they did not begin any work until I gave the OK. Very, very satisfied

rstaneja

10 de dic. de 2014

Bought a new car from Kevin Kwak. He provided exceptional service. He answered all our questions and was very kind and patient. Would highly recommend anyone buying a Honda to go to Joyce Koons and ask for Kevin Kwak

Minh Truong

9 de dic. de 2014

It was nice when I was greeted at the entrance and I was very pleased with Mansour Assadpour. He was very helpful and kind by helping me buy a new car.

dcasey

9 de dic. de 2014

I have always received fast and friendly service over the 8 years I have taken my Hondas to Koons. The last time was no exception. Mike got me in and out with minimal wait and a helpful heads-up on a couple of items that needed attention. Can't beat their efficiency.

Dulce de Pinho

8 de dic. de 2014

I recently bought the car I had been leasing for three years and the people that worked with me to accomplish that were very friendly and not pushy. They worked hard to accomplish my goals. I appreciated the service I received during my three years of maintenance service and the service to get my car financed and transferred to my name. I plan to continue taking my car to their shop for revision and maintenance.

Wantwinette

6 de dic. de 2014

Mansour was a very nice guy, seemed like he had my best interest at heart. Absolutely love my new car. Couldn't have asked for a better deal. Thanks.

s2wagner

2 de dic. de 2014

This Accord just runs and runs--this is our second timing belt for our 2000 Honda Accord! We should hit 200,000 miles in the Spring! Joe Carroll and his service team had me on the road with no hassle, fast service, and a great price. I usually have the Customer Service guys drop me off at the house--this time we just went to lunch and had a short wait to get our Accord. We have four Honda's -- no better place to get them serviced than Joe Carroll at Joyce Koons in Manassas!!

eddiev60

1 de dic. de 2014

My Civic needed new brake rotors after 153K miles. The work took about three hours and cost about $450; the Roland was applied an on-line coupon to lower the cost without me asking. No issues with my brakes now. Great servcie from check-in to paying the bill. Thank you.

Emjocr

1 de dic. de 2014

I was very stressed about needing a new timing belt but the staff was so friendly and helpful and made the repairs hassle-free. I will be coming here for all service from now on!

rick.randall

24 de nov. de 2014

Great customer service and Joyce Honda always keeps the customer in mind. Joe is the best service representative I have ever worked with at Honda or Acura.

vkkannan04

24 de nov. de 2014

The service associate did a multiple point inspection and then he sit with me and explained about the service what he is going to do for my car. The Customer care was very good and the work was done what I was expected. I will recommend this dealership to my friends and families.

teaberrycourt

21 de nov. de 2014

As a personal and professional Adviser, Mentor, and Consultant, it is my opinion that you place to high of an expectation upon your people. Rather than imposing the expectation of a "perfect score" each time or the aspiration of an "above rating" for each employee, how about treating your employees more like "people" than "cattle". In the twenty or more years that I have taken my vehicle to Joyce Koons Honda, I have yet to experience anyone who was unkind, unprofessional, or unreasonable in their efforts to provide the best service possible to me or any other customer. (Hence, the sole reason, I continue to bring my vehicle to you for servicing). It disheartens me that your profit margins are more important than your humanity of those who work extremely hard to maintain your unreasonably high standards.

woodcas

15 de nov. de 2014

I was treated more like a friend than a customer. Ahmed, Kriss and David made my purchase a wonderful experience. My 2006 Accord was also in for service that same day, Ahmed followed me home in the new/used CRV so that I wouldn't have to make another trip to pick up the other vehicle. I felt that was above and beyond the call of duty and I greatly appreciate the assistance. I highly recommend Koons Honda of Manassas!

phivinhnguyen

12 de nov. de 2014

My sister got the lowest price for the honda civic lx 2014 at Joyce Koons Honda. Highly recommended. We are very satisfied with the sale for the new car honda civic lx 2014.

skip.vincent

2 de nov. de 2014

I have always had a good experience with Koons Honda. This visit was no difference. Very professional and accommodating! Recommend Koons Honda to any who ask!

Jacob14

1 de nov. de 2014

This dealer told me that they will match the price from any dealer. Even though they did not match the price, they offered a price which is acceptable to me with free life time oil change. Since this dealership is much closer than the other dealership, I end up buying the car from the dealer.

slamichael

1 de nov. de 2014

Roland Murphy was courteous and extremely helpful. He was able to work us in, in-between appointments and that made a huge difference to my day. Because of his service, I'll gladly come again. Sandra

dtcimini

31 de oct. de 2014

Service was done in a professional manner and within the time frame I was quoted. The service tech was kind and knowledgeable. I would recommend this dealership.

Heatherweyforth

30 de oct. de 2014

Thanks for the great service! I always recieve excellent service and will keep coming back. Bob Miner is wonderful to deal with. Bob takes excellent car of my car!

naomi77

28 de oct. de 2014

The seller who at Honda was so friendly and helpful! We'd strongly recommend this seller. Overall it was a great experience for us. Thank you!!

lpkim

27 de oct. de 2014

My routine oil change/tire rotation was completed earlier than promised and everyone was great to deal with. I also ordered touch up paint and they had it waiting for me when I came in.

jerrynolte

25 de oct. de 2014

I've been a repeat buyer, have used Joyce Koons Honda service for years. Always excellent service and attitude. I've never had a problem.

rokmarines

25 de oct. de 2014

There was promotion Ads and got a good price as compare with another service center. I satisfied your company service quality of work and experience.

kshack

22 de oct. de 2014

In 2010 I purchased 2 2010 Honda CRV's. I have had all service done by Koons Honda and not had a problem. The Honda service minder on the dash is helpful, and the service tech goes over all of the recommendations and tells me whether or not I need this service at this time.

anuttlogan

19 de oct. de 2014

My husband and I had been looking to buy a new CR-V to replace my smaller older vehicle. I had decided on a CR-V because I had known several people to own a CR-V for 10+ years and then go buy another CR-V (not because the old one died, but because they wanted a new car). We had originally visited the Honda Dealership in Chantilly, and I pulled out the price Koons had quoted me. They tried to act as if they would price match but then added on fees for things that were not even on the car we looked at; needless to say we walked out of that dealership and drove down the road to Koons. The friendliness of everyone at Koons was amazing, and the complete opposite of the previous dealership. They had the car I wanted and it did have a dealer installed package that originally I did not think I wanted (in the end, I'm glad it has it), but they discounted the package. The whole transaction was very smooth and I didn't feel like I was being hassled. I recommended the dealership to all my friends and family. And my husband took great pleasure in telling the other dealership (when they called the next morning) about our wonderful experience with Koons and that we already had our new car in the garage!

RYANR#54

19 de oct. de 2014

It's a industry top rated quality service with friendly atmosphere and on time job. Coupons are great. Enjoy working with the same Service Rep, Ralph F.

patdek

18 de oct. de 2014

Received safety recall and product update from Honda in October 2014. Purchased my 2015 Honda Fit on July 5, 2014 at this dealership. Made an appointment to have the items completed. The work was done in the time quoted. I have been brining my Hondas to this dealership for many years. I appreciate the excellent customer service I always receive. I will continue to bring my car back every time.

caballerow

14 de oct. de 2014

Coupons are great. Employees are always informative. Enjoy working with the same Service Rep, Chris Shade, each time I visit. Pleasant and comfortable waiting area.

jihwaja

9 de oct. de 2014

It's a industry top rated quality service with friendly atmosphere and on time job. Other than the service parts I asked, they also check the possible trouble parts to be serviced so I can prepare for the next service with ease.

meboyle68

8 de oct. de 2014

Koons Honda has been our dealership for 6+ years. Their service dept is top notch and our service rep Brad is always helpful, courteous and treats us as if family.

dys

7 de oct. de 2014

Overall the experience with this dealership was good. This is coming from someone who would rather get teeth pulled than buy a car from a dealer. I still think the process takes too long, but JoyceKoons was better than other experience s I've had.

irish1949

7 de oct. de 2014

I have had my car in several times for service and mentioned a squeek in the R rear tire. This time you solved the problem. My service rep called to say that the mechanic called Honda Intl and learned of a resolution. Good Bye squeeky noise. Thanks

johnduncan35

6 de oct. de 2014

I love coming here!! No surprises, just honest feedback about service that's either due or recommended for your vehicle. I recommend this dealer to anyone.

12aa34aa56aa

6 de oct. de 2014

I just went to Koons Honda for an oil change and checkup of my 2014 Accord Sport, as well as the Virginia state inspection. They made an appointment for me the next day. When I got there my car was taken immediately. It took about 1/2 hour for everything to be finished. Given that it was a new car, there was no charge for the oil change and inspection, which was very nice. They also washed the car before it was given back to me. Everyone was friendly and pleasant. So far my experience with Koons was great from the sale to the first oil change. I have nothing bad to say and I will probably do business with them again.

gorhamg

5 de oct. de 2014

I have owned vehicles since 1977. I had one Honda and the service here was great, better than any other dealer I have been to. I liked the service so much, I traded my second vehicle for a Honda.All the agents are great.Not only would I recommend then, I do recommend them often.

matalakian

4 de oct. de 2014

The service provided was good. There was just one issue. On the documents the oil change was good for 5,000 miles, but on the windshield tag just for 2,500 miles.

KeithVA

1 de oct. de 2014

This is the 3rd Honda I've purchased from Koons of Manassas. As always, they maintain excellent customer service! Thank You John & Rodney for all of your help!

Bennyrod

1 de oct. de 2014

Bob has been my service representative for almost a year now. Since that first meeting Bob has given me that piece of mind I want whenever I take it to the service department. Knowing how much my car is important to me, Bob makes sure all that it needs is done and done properly. He also makes sure my car is ready at the identified time. Thanks Bob

carmenxyz

24 de sep. de 2014

Mr Runey assisted me with an issue I was experiencing with GM and was above reproach. When I was looking for a car for my daughter I opted to entrust Joyce Koons based on Mr Runey's help. This is the second car I purchased from Joyce Koons and have my vehicles serviced there as well.

manassaspark2

24 de sep. de 2014

My wife and I brought our Honda CRV into the shop because our antenna was not sitting correct on the roof and water was leaking into the car, initially they said they could not fix body damage but after working with Mike Clancy he insisted that they fix our car. Overall the experience was great as we got our car fixed under our warranty and I would recommend their service station. I will bring our CRV back to Joyce Honda for future repairs.

vascout

22 de sep. de 2014

The Service Team at Joyce Koons Honda is always willing to help. I purchased my 2000 CRV from Joyce Koons Honda and have maintained the vehicle there all through 191,000+ miles of adventures. Recently, Roland Murphy helped me keep this road warrior vehicle road-worthy for a trip to Stafford to teach kayaking skills to Girl Scouts. I definitely recommend the Service Team at Joyce Koons Honda to all!

nethead

18 de sep. de 2014

Always enjoy a great Experience with the Service Dept with my 15yr Honda Accord.Had a Great Experience with Ahmed Messaoudi with a new car purchase.

sschultze

16 de sep. de 2014

My wife and I have been looking for a new or used car and we set up an appointment with Chris Montanez. Chris did an outstanding job as a sales rep for Honda. The finance officer (tim I believe) also did an incredible job explaining the different financial packages; lease or purchase and was able to get us to an affordable monthly payment. Being a two teacher household, the service from Chris and Tim made our purchase painless and enjoyable. Can't thank them both enough!

muchmoore60

15 de sep. de 2014

Roland was very helpful with all my questions and fixed everything that needed to be done and I will bring my car to Joyce Koon for all my car repair!!!

klervin

12 de sep. de 2014

Called for an oil change. Left car also asked them to check the brakes. All well but they reminded me my tires were approaching their service life but no pressure to replace them today. Nice to know I can rely on Koons not to pressure me unless the situation is dire.

dbniroula

10 de sep. de 2014

As I decided to make a new purchase of Honda Civic 2014 from Joyce Koons Honda at Manassas, Virginia I found the dealers associate influential to make final decisions. Along with fantastic customer service, the sales associate are much more helpful and informative to give details about the new car. As a new buyer, I know nothing about the car. But the sales associates there made me easy to decide to buy a new car. The dealer also provided me different kinds of offers that help me to cope with my financial situation. In addition to providing me the guidance of making purchase, Joyce Koons Honda also assisted me to find the proper financial solution. Adding to this, the dealer also helped me to make decisions to choose the best way of insurance of the car. Thus, I always appreciate the services that I received from Joyce Koons Honda. And, I also recommend to those buyers who are planning to buy a new car to reconsider the excellent services available at Joyce Koons Honda.

SuneelMarthi

10 de sep. de 2014

It was a great experience and the Service Manager who take care of him ensured that I got the best bang for the buck and the quality of work was top notch.

Missangie302

9 de sep. de 2014

They are so great! Worked hard to get the car i wanted at the price i could afford. Was test driving cars for a week at different dealerships, and they complete stood out for their service!

vrjb66

7 de sep. de 2014

I bought my 2008 Honda CRV from Joyce Koons in Manassas. I continue to have the vehicle serviced there because of the discounts offered (coupons on the web), the convenience (waiting room is comfortable and location is less than 10 miles from my home and the weekend hours) and in most cases the wait is not extremely long. My only complaint is that in the Waiting Room, the TV is always on CNN and it's too loud for those customers that are trying to read or work.

AnthonyClaridge

5 de sep. de 2014

Everyone is very polite and professional. It was easy to schedule my service, and they completed it on time while I waited. This is the way care service should be done!

deirdre.lovelace

4 de sep. de 2014

We are VERY pleased with our experience with Joyce Koons Honda for our purchase of a Honda CR-V. We worked with Luis Ramirez (Sales person) and Eddy Castro (Sales Manager) and both were very friendly, to-the-point and got us in-and-out quickly. Ours was a no-fuss, no muss purchase and they made sure it was efficient and all the dealer "Extras" were explained thoroughly. Eddy was so "on top of things" that he returned our msg. even on his day off!!! We were also very impressed with Sheila Williams, the Customer Service Rep. She sat down with us and explained all the services the dealership offered. She also had an additional service she was "selling" (interior stain protection and exterior paint protection) and was very detailed in her explanation and the costs of these optional add-ons. When we explained we were NOT interested in these options, she gently tried to have us reconsider, but was not pushy at all. We greatly appreciated not having a "hard sell" for these features. SHE WAS GREAT! And, especially impressive was that when we were back in the dealer the next day to finalize our purchase, she even greeted us BY NAME! Remembered exactly who we were after only have spent 15 or so minutes with us the day prior. We have purchased an Accord, a Pilot and an Odyssey with 3 different dealerships in the past 10 years. We were MOST IMPRESSED by our experience with Joyce Koons Honda and will be returning there for our future Honda purchases. THEY WERE EXCELLENT!!!!!

CarHAcAW1

3 de sep. de 2014

Great place with service consultants I trust.Form the person who initially takes my car from the drop off area, to my service consultant (Roland Murphy), to the cashier, and even to the person who returns my car back to the pick-up area; all do their work efficiently, effectively, and with a smile.

Enkore

1 de sep. de 2014

I have purchased five of my seven Hondas from Joyce Koons Honda. I have serviced these vehicles at the same location. Everyone has always been professional & made every trip pleasant & quick. Why would anyone go anywhere else?? Although the entire service department is great. I have had Tony Pekich as my go to guy for almost 20 years. Three of my CRVs have been purchased from Steve Hughes. This is a great dealership & exactly why I will be returning.

speedster94

29 de ago. de 2014

A wonderful shopping experience. Everyone is very friendly and courteous. Dipak is very knowledgeable about the vehicle and took time to help us set up the electronics.

girdy13

29 de ago. de 2014

Went to Koons because they were just one of very few who had the Accord Hybrid. They were very accommodating as you would expect. Sale went very smooth. My only complaint would be that I was not inform that the hybrid had a $1500 markup and they would not budge on the price at all nor would they drop destination fees.

kiritinusa

29 de ago. de 2014

Even though I live in Fairfax, I bring our 4 vehicles to this dealership for service. As always the service is exceptional and we are always taken care of in timely manner thanks to Joe and Ralph. Also would like to give shout out to Steve Hughes for his time and help in purchase of 2013 Civic.

RYANR#54

26 de ago. de 2014

I ALWAYS RECOMMAND JOYCE KOONS HONDA DEALERSHIP TO ALL MY FRIENDS AND MY CO WORKERS THAT THEY'RE THE BEST DEALERSHIP AND RALPH FREESE IS THE BEST IN THE SERVICE DEPT !...

Dawn Ward

26 de ago. de 2014

I bought a new Odyssey from Joyce Koons and made my first service appointment on-line for an oil change. I had received a recall in the mail about a component that needed fixing and indicated that on the appointment ticket. This was not addressed during the service appointment because apparently the internet appointment system didn't sync up with the in-house system. I now have to spend another hour or so to return to get this fixed. Not good. In addition, a month or so before the visit, I was stopped by a Va State Trooper because my inspection sticker was on incorrectly. He could see that the van was new and that the error was not my fault. He stopped me because the way the sticker was displayed is indicative of a fake inspection. Considering it was the first time I've been stopped by the police in 30 years (knock on wood), it was a little unnerving, especially since I have two autistic sons in the vehicle with me.jOverall though, I've enjoyed the rest of the buying and service teams and have no problem returning in future. Will keep my fingers crossed about the future!

sheila.t.wilson.7

24 de ago. de 2014

The purchase of my new 2014 Honda Cr-v was a pleasure and I highly recommend the dealership. Particularly, I recommend Eugene Brown for sales. He was joyful, respectful and warm. Joe well done. I haven't rated the "quality of work" simply because I have not had services yet.