carmina magana

8 de mar. de 2021

Our experience was excellent we went in for an oil change and we were not looking to purchase another car but we saw the new 2021 Kia Sorento and fell in love with it. Our sales person was Abel and he was very helpful and knowledgeable about the vehicle. The process was very fast and easy to trade in and they were able to accommodate us with our budget.

Sharon W. B.

21 de ago. de 2021

I had the most amazing experience at Kia of Alhambra. Just got a Sportage, and everyone from sales, finance to management was wonderful to me. Maria Romero, the manager, was super professional, knowledgeable, honest, and communicative. I called before going into the dealership, because of the shortage situation. Maria explained to me everything and presented me with my options. Once there, she was waiting for me. There were no hidden charges, everything was very well explained. It was my first time leasing, and they made it work. Rafael did my test drive and explained to me how to use all the car accessories patiently. If you want to buy or lease a car, definitely go there! They were great and they will work with you to have what you need in this shortage!

Libby Rego-Maxey

19 de feb. de 2021

I have been to the service dept twice. I didn't buy my car from your location, but I have been absolutely satisfied with the level of service I have received. It was fast, the employees were friendly and considerate and I really appreciated how the service manager, seeing that I had no one to pick me up during my 3 hour wait, made the effort to get my car finished as quickly as possible.

Sarah nourse

19 de feb. de 2021

While they were friendly, I was kinda turned off by these guys. We came in knowing exactly what we wanted. We do not like light interior (we have dogs) and the models they had only featured that. One guy told us "Well, just get seat covers" but if you are going to spend 50 grand on a car, that's not an optimal answer. We asked if they could get one from another dealership since we started with these guys so we wanted to do the right thing and help them sell a car. They told us the "system was down." I don't know - I went home and did a search on kia.com and found a few dealerships nearby that had exactly what we wanted. 13 to be exact. It took me 5 minutes, literally. I feel like the guys at this dealership just did not really care to sell a car if they weren't willing to spend a minute helping us out. At one point, they said they could give us a really good deal on the lighter interior. Later in the conversation, we asked about what kind of deal they could offer and suddenly it was "oh, well, we really can't take much off the price" I think they felt like they were losing the sale since they didn't have the exact model we wanted and they gave up, which is a shame. Later today or this weekend, we will head over to one of those other dealerships to purchase there instead. I do sales myself and I am a big believer in even if you think the sale is slipping away, you still do whatever you can to make that customer feel happy because they will remember that and even if they don't buy a car, they will recommend you to others.

Vice Onee

21 de mar. de 2021

Buying a car is not the issue. The Service department is awful. 0 out of 5 star. They don't respect appointments. With an appointment they will still take 3 hours for a simple oil change. Avoid this dealer for Service at all cost. The manager Alberto can't run a service department to save his life. Never taking my car here for Service again. I rather travel 30 minutes elsewhere to get Service done.