Kristen

13 de ago. de 2016

Bought my first vehicle (on my own) here, and the process couldn't have gone any better. Friendly and knowledgable staff, beautiful facility and most importantly, beautiful cars! They were able to work with me on a payment that I was comfortable with, and I never felt any sort of pressure whatsoever. Extremely pleased with my experience at Kia of Streetsboro!

Firsttimebuyer

4 de ago. de 2016

I would highly recommend this dealership. Every employee I spoke with was friendly and knowledgeable. The car I purchased is a great value for the price paid. The facility is under construction which caused longer than average wait times. That is the only reason I am not rating 5 stars.

Nicole jimerson

27 de jul. de 2016

Tamara was my salesperson and she was absolutely amazing. She was always available friendly and best of all listened to what i wanted and kept me in the payments I felt comfortable at. If you go ask for her she for sure will help you and give you a great experience.

Anne Guffey

14 de jul. de 2016

I have phoned 3 times with questions about my new Sportage. No one has returned my calls. I am very frustrated & unhappy. I will not recommend this dealership to others.in

Steve F

7 de jul. de 2016

This is my 3rd Kia and I have to say the buying experience got even easier. My salesman, Nick Rizzotto, was well informed on his product and did a great job working with me. The service department has always been superior. I would highly recommend Kia of Streetsboro

Phil Marsh

31 de may. de 2016

i would like to say that we loved our first KIA so much that we returned, asked for our same salesman, Nick Rizzotto, and we were driving our second KIA home that day. Need I say more!

Don

13 de abr. de 2016

I brought in two vehicles (not Kia's) for oil changes, alignments and tire rotations. The work was quickly completed and both delivered to me washed. John, Tina, Orlando and Lindsay, the service manager were great. It's nice to see a very capable female in the Service Manager position. Well done Kia of Streetsboro! This kind of service keeps your dealership on my short list for our next purchase.

Keith

19 de mar. de 2016

Just purchased a 2015 Nissan Frontier from Kia of Streetsboro. My sales consultant, Alec, was knowledgeable, friendly and REALLY hustled to to keep things moving. Kerry in finance was great and had me in and out of that process in no time flat. I got a great truck at a great price. Overall, a friendly, relaxed yet high energy atmosphere.

Kathy-KIA Fan

12 de feb. de 2016

Service I recently called in the morning to schedule service for a slow leaking tire and was able to get an appointment a few hours later. Since I replaced all four tires in 2014 from this Kia dealership, a discount was given for the repair. (Nice!!!) Not only was a quick appointment amazing, but while checking the car, I was advised that my front brake pads were pretty worn. Since I was already at the dealership, I agreed to service the brakes right then & there instead of returning at another time. (Another Nice!!!) The service department was so accommodating, knowledgeable and friendly regarding the maintenance of my 6 yr. old KIA Forte EX - especially since the brake pads were added on to the original service appointment. Personnel I can't say enough positive things about the staff at Kia of Streetsboro (sales, service, management, receptionists). It's nice to be treated professionally, but also with true kindness and as a cared-for client. I will continue to recommend this dealership for it's nice waiting area, the quality of my KIA car and the fact of its great location / accessibility. The employees deserve a "shout-out" and kudos for helping this location remain top quality.

LMiller

28 de ene. de 2016

Service Center technicians at the facility are careless and poorly supervised by competent staff. The Service Center managers, both the Service Center Manager Lindsay and the Service Center Advisor John are excellent to deal with and try to make up for the Service Techs lack of attention. First time bringing the car in for routine oil change, came home to find out that they only put in 3 quarts of oil in my Sorento, and the engine covers were missing. Came back to the dealership and both Lindsay and John had the techs do another Oil change and replaced my engine covers. Second time to the dealership, I needed a new Thermostat. The replaced the thermostat and then I got no heat in the vehicle. Drove back to dealership, tech explained may be air in the system. They tried again to fix, still no heat. Brought the car over the Mentor Kia, and their techs discovered that the thermostat was improperly installed. Both Linday and John took care of the bill from Mentor Kia. I don't have a problem with the Service Center managers, I do however cannot stress how poor their service techs do their job and may cause damage to your vehicle.

Sara and Kevin

8 de ene. de 2016

We recently bought a used car at Kia of Streetsboro. During the process we had the pleasure of meeting Charles. He not only talked to us about our son, and his own sons, he helped us with finding nice locations to look for a house. We were able to take the car to a mechanic to have it checked out before deciding whether or not to purchase it. I would buy anything from Charles! He is such a wonderful man!

Paulth

8 de ene. de 2016

Went in to Kia of Streetsboro totally not looking to buy a new car. Got hooked up with Nick through the Internet department and went from there. Nick was very patient with me and listened to what it was I would be looks for in a new car. We went through many options and looked at a number of different vehicles. I decided on the Sportage. Again we went through all the options and payment choices. After getting all the information I needed, I asked for some time to roll it over in my head. There was no hesitation on Nick's part, he agreed, we exchanged phone numbers and I headed home. I called the next day to explore some other options and he was very expedient in responding and supplying the information I requested. I signed the next day with Kerry (also a great guy!). Very satisfied with my purchase of a 2016 Sportage. Dealership is exceptionally clean, everyone was very nice. Overall great experience.

Tracy M

28 de sep. de 2015

I have to agree with others who say dealership has changed since becoming an Automax dealer. I submitted a credit app on line and was honest about my financial situation ie: trade in info, no down payment and monthly payment I could afford. I was interested in a 2010 kia rio5 they had (and still have) listed on their site. I was encouraged by both Micky and Amy to come in and they could help me out. So I drove 45 minutes from my home only to be told the rio5 I was interested in had been sold. Well, of course it had and they had nothing else in my price range. So, I wasted 2 hours of my time and fuel for the hour and a half round trip so they could try to sell me a new vehicle at a monthly payment that was almost as much as my monthly rent payment. This interaction did not leave happy or satisfied!

Michele 07 G6

20 de jul. de 2015

The staff which I encountered during my service appointment were friendly and professional. From the man greeting me in the service bay to the sales advisor Jonathan, all the way to the cashier. The service was done promptly as I had a pre-scheduled appointment. The waiting room offered complimentary coffee, comfortable seats and a large screen tv. The dealership appeared very clean & well cared for. It looks like a new dealership so I will assume it has state-of-the-art equipment. I do not have a Kia nor did I buy my car from this dealership. I purchased a pre-owned Pontiac and wanted an oil change and their multi-point inspection as I wanted to know if my Pontiac had any issues I should be aware of. Fortunately it received a clean bill of health, except a brake pad is getting low. The service advisor explained the brake pad depth to me and showed me an example of the pad thickness. I feel they took very good care of my service needs and treated me very well. I would definitely consider buying a car from them and/or use their service facility again.

Debra

10 de dic. de 2014

Service desk staff over fee friendly and willing to help you get your vechile serviced and at the best deal; by advising of special discounts and coupons or rebates. That impressed me since I am on a very fixed income.

Laura

10 de dic. de 2014

I truly enjoyed everything the only thing I was some what a little disappointed in was I was told this price and was happy with the price. Came in to sign papers never thought to look at my paper work and my van payment was more than what I thought it would be. Yes I know tax and other things were tied In and I guess that would be my fault that I didn't ask or look.

Bob

8 de dic. de 2014

Tamara and Vince were very helpful and got me into a deal for which I was looking.

Caroline

4 de dic. de 2014

Tamara was a great salesperson. She understood what I wanted and had to work very hard to make everyone else understand. She is the first car salesperson I have enjoyed working with and I have bought and walked away from a lot of cars over the years.

Keith

3 de dic. de 2014

Salesperson was very helpful and spent a lot of time with us the first day we were there. Then when we came back the second day although she was very busy she kept purchase of our new car moving. Friendly and helpful.

Edward

1 de dic. de 2014

This was a spur of the moment visit for a minor repair. I was surprised that I was able to come in on the same day for service. The staff was very professional and everything was done in a timely manner. I have a extended warranty on the vehicle and will inquire if any work that needs to be done could be done at your dealership.

Jenell

22 de nov. de 2014

Tina was wonderful. I spoke to her over the phone and I told her what I wanted and my price range, when I got to the dealership she had that vehicle ready, but because she listened she was able to show me another vehicle not posted on the website that better suited my needs. I was a little apprehensive, but I was pleased once I seen the vehicle, test drove it, and then discussed the price. I had been to several other kia dealerships and some experiences were pleasant, others not so much, but Tina was great.If I know of anyone else buying a vehicle I will definitely send them her way.

Tammy

21 de nov. de 2014

I went to the dealership to get a new Kia. Unfortunately that didn't work out because of current leases so I ended up purchasing a used car. I currently own 2 Kias and now a used car from your dealership. The sales people are top notch and even though I could not make the lease work I choose to just buy a used car off your lot instead of going somewhere else to look at used cars.

Carolyn

20 de nov. de 2014

Blonde girl at service counter was very friendly as always. She always seems to remember me when I go in. Also, man taking care of my service was very helpful and efficient.

Carmella

20 de nov. de 2014

The service staff, as always, was courteous and professional. I appreciate the prompt service because my task is always done in a timely manner.

Michael

17 de nov. de 2014

Linsey and Orlando always bring there A game ... so helpful and spot on when it comes to there estimates.

Jennifer

16 de nov. de 2014

Very attentive to my needs. Work done in timely manner. Comfortable waiting area. Definitely treated great and will be back.

MB

16 de nov. de 2014

We were greeted promptly upon entering the showroom and quickly introduced to Eric, who would be helping us. He was friendly and knowledgeable and helped us determine which car we were interested in taking for a test drive. Eric made everything clear and it was easy to make a decision to lease the Optima. The showroom was very clean and organized. All of the other employees were courteous and professional...I would definitely recommend Kia of Streetsboro to my family and friends! Thank you for your service, Eric!

MB

15 de nov. de 2014

Showroom was very clean, Eric was very courteous & knowledgeable, staff was friendly and professional

Martin

9 de nov. de 2014

The representative met me at the door and was very helpful. When he realized that the repair would take longer than anticipated, he immediately offered me a loaner car. I certainly appreciated that as I didn't have another car available. Dealing with you folks is always a pleasure.

Holly

5 de nov. de 2014

We really enjoyed the sales people and everyone was very friendly and outgoing. It really makes purchasing a vehicle a pleasure. Tamara was GREAT and accommodated us in every way with finding the vehicles we wished to look at and took time to explain the features that each vehicle had.

Robert

3 de nov. de 2014

I have been a mechanic for over 30 years. when I do things to my cars, I need them to be done right. That is the kind of service I get at my Kia garage.

Brenda

3 de nov. de 2014

sales person Tamara Collins was very helpful in helping me find the vehicle that I was looking for. Answering the questions I had.

John

1 de nov. de 2014

Everything was easy. They got the job done quick and there was no confusion when paying. I'm so used to getting screwed around with whenever I have to get something but not at Kia. Nice people and comfortable lounge. I tell everyone to go to Streetsboro Kia.

Kathleen

31 de oct. de 2014

My sales person Albert was just Great. I have bought a few new car and Albert was the most attentive sale person I have ever bought a car from

Janey

29 de oct. de 2014

Jeff went above and beyond. He was very helpful in helping me get into the vehicle I wanted! The Finance process was quick. We have bought several cars from Kia of Streetsboro and have referred friends/family who have also bought from there. The staff has always been great to work with and the prices are very competitive!

Joseph

29 de oct. de 2014

quick service; price was arrived at and agreed upon quickly; paperwork was handled quickly and with a minimum of fuss; no high pressure

Thomas

26 de oct. de 2014

You guys are ALWAYS top-notch. The safety checks, oil changes, brake cleanings, filter replacements, all came with our (2) Soul purchase in August 2012.

dawn.t.waugh

24 de oct. de 2014

I was getting my oil changed and I was looking at some of the new vehicles in stock and the dealer guy wouldn't even give me the time of day, he looked at me like I'm not wasting my time on you because you just bought a car. I left there feeling like a piece of crap on the bottom of his shoe. I left and decided to go back because I was pissed! I go back, and talked with the manager and he helped me right away, still, I don't like dealing with them anymore.

Holly

21 de oct. de 2014

Sales people and facility were great. The whole deal took WAY too long. 4 1/2 hours?

Marlene

20 de oct. de 2014

Service is great! and I like the idea that you can bring your dogs up there while you get your car worked on GREAT IDEA!

G MIKE B

20 de oct. de 2014

Quick to get me in and fast service as always. I have never taken my 2011 Kia Optima any where else.

Donna

17 de oct. de 2014

I felt comfortable with our salesperson, Ed Sparks, he helped by showing us all the cars we were interested in and taking extra time to sit down with me two days later to make sure I knew how everything functioned.

Philip

16 de oct. de 2014

Jeff could not have been anymore fair and genuine. We enjoyed dealing with him and he made my girlfriend and I feel like we were talking to a longtime friend. We walked into your dealership somewhat mildly interested in purchasing a Kia, and ended up taking home two vehicles. We were blown away by the service and the product and feel that a long-term relationship has been initiated.

Kevin

15 de oct. de 2014

We bought a certified used 2012 Kia Sportage. Upon first visit the car was ready for us to test drive and sales consultant Albert was very helpful. At that initial visit they provided a sales price and a trade in value - in writing. A couple of days later I contacted the dealership via email and a final price was agreed to via emails and phone. The car was available that same day for pickup. Kudos to finance manager for not pushing extended warranty (probably my #1 pet peeve). I thought the sales price was fair for both the dealer and us.

Donna

11 de oct. de 2014

Everyone we dealt with were more than accommodating. This was a new experience for me and all suggestions, recommendations, and advice were taken. I love the car!

Pamela

10 de oct. de 2014

The salesman was not pushy and showed me only the vehicles that were in my stated price range. The financial manager explained what was included in the extended warranties offered but did not pressure me.

Barbara

10 de oct. de 2014

The staff is always friendly, and they listen when I describe what needs to be done with my vehicle. And they willingly answer any questions I may have.

Hollywood33

8 de oct. de 2014

The dealership has changed ownership, Collection Auto Group now owns it. When Classic owned it they were great. I would drive from Cleveland to Streetsboro to deal with them and they were always my first stop. Not anymore. Went in to look at a car, and they were dishonest and tried all the old dealer tricks on us. Stuff like insisting on focusing on the monthly payment and refusing to even tell us what the actual price of the car was. Adding hidden fees and warranties during the deal, etc. Once we insisted on hearing the actual numbers, they got rude. Especially the finance manager. What is so hard about being fair and honest? We walked in ready to buy a car and walked out never wanting to go back. It's a shame that such a great dealership is being ruined by Collection Auto Group.

Jessie

8 de oct. de 2014

I was greeted when i went in and told about how long it would take before my car was done. There was a problem with one of my tires and was immediately taken back so i could see the problem. A new tire was put on and the car was finished and washed and i was on my way. Everyone was very nice and the gentlemen working was also very nice. I like going to Kia in Streetsboro, because everyone is very nice and they take good care of you. I trust them taking care of my car. Thank You to all of you.

Laurie

4 de oct. de 2014

The point checklist that went through any problems or things I may need to fix now or in the near future.Car wash was a nice plus too.

Kelly/jp

4 de oct. de 2014

Very happy with our experience at Kia of Streetsboro. Tina, Vince, Roy and Dave moved the process forward without the rigmarole you get from the average dealership. Bought our vehicle well below market and they all made every step easy and prompt. Our thanks to you all.

Robert

30 de sep. de 2014

The service rep was as always,very efficient,polite,and friendly. She does a great job. I cant remember her name but she represents your dealership very well. Oil change only took about 30 minutes which is great.

Porsha

26 de sep. de 2014

Service department gets me in and out at great timing, staff are all very polite and I like that they know me by name. Very great dealership, clean, professional atmosphere.

Alexander

26 de sep. de 2014

I usually consider dealerships places to be prohibitively expensive and oriented only towards sales and new customers, when old customers is neglected. This place is doing a very good job not just with new sales, but provides excellent support for customers.

Curtis

24 de sep. de 2014

The coupon you sent me in the mail was appreciated. Very flexible on when i could be seen. Repair advisor was very friendly and the lobby was comfortable and clean. I could spend my mornings in worst places than in front of a big screen with coffee in hand watching SportsCenter. Thanks for a great experience.

Wayne

12 de sep. de 2014

It was raining and it was Sunday. Both are reasons for not wanting to work but Albert was cheerful and knowledgable. My wife remarked that he was the first car salesman in years that she hadn't found annoying. Because it was Sunday and there wasn't a staff in service he stayed late and detailed our Sorento so we could take it home immediately. I would recommend him to my friends. There was a large selection to choose from and we found just what we wanted.

Michael

12 de sep. de 2014

Everything and everyone at Streetsboro Kia are great. They do all they can to make your time waiting for your car go smoothly. Thank you!

Danielle

12 de sep. de 2014

Even though it was the end of the day /time to close the guys did not make us feel rushed or like we were putting them out - the finance guy actually said what I say to my clients - If it wasn't for customers coming in he wouldn't have a job/that's what we are here for.

Caroline

7 de sep. de 2014

Tina lead me to cars based on my needs and requirements. She didn't try to steer me away from what I wanted.

Robert

4 de sep. de 2014

Lindsey is great to work with. She doesn't pressure you into getting something that you don't need. I like that in a service department. Get me what I need to have to drive my car.. I don't need to pay NOW for extra things that can be taken care of down the road.

Stephen

1 de sep. de 2014

Everyone was very knowledgeable and very friendly. We have always been a Chey/GMC family but we will buy from KIA again.

Glenda

21 de ago. de 2014

The dealership always explains to me exactly what I need to have done, the service department is always friendly and courteous.

Kristy

20 de ago. de 2014

Easy to setup an appointment for the time that worked best for me. Quickly checked me in, completed the service & got me on my way.

Kimberly

19 de ago. de 2014

Everyone was very helpful and polite, Orlando was very helpful and easy to work with. I appreciated the free loaner car since my repair took a few days.

Richard

18 de ago. de 2014

When my wife and I came in to purchase a vehicle the sales team was not in any rush to "Get out on time". They worked with us to complete the deal, had my car washed and ready for us to take home an hour and a half after closing.

Laura

18 de ago. de 2014

Friendly, consistent service. Professional staff ad clean respectful environment. Not like going to some garages where the guys working on the cars are foul mouthed or disrespectful.

Larry

16 de ago. de 2014

Mr. Onusic and Mr. Clark were exceptionally thorough and clear in their explanations and made buying a car a pleasant experience.

Heather

15 de ago. de 2014

The price is great the people that work there are really friendly great costumer service and there quick on working on the cars

Amy

15 de ago. de 2014

I called for an oil change and was able to get in on the same day at the time I needed. While the car was being serviced, they found a nail in my front passenger tire and patched it for me as well! In addition, a couple of months ago I had somehow caused the language on my Bluetooth to change to French and couldn't figure out how to correct it. One of the staff members spent 15-20 minutes with me in my car figuring out how to change it back to English and to pair my two cell phones to the car again since I had forgotten how to do that, too! He was so nice and my car was repaired and washed along with the front interior cleaned as well. I left the dealership so happy. I really can't thank the person who helped me with my bluetooth, and all of the staff for their customer service!

Jacquelin

13 de ago. de 2014

The friendly professionalism shown by everyone I dealt with the day of my service as well as every time in the past.

JoAnn

9 de ago. de 2014

I enjoyed working with salesman Derrick and love my Kia Sorrento 2015 he was easy to talk to and explained my new car to me so I felt comfortable

Mark

8 de ago. de 2014

The Staff was very Friendly and my Sales Associate Geoff W. Nehrenz helped me test drive the cars that I had looked at online and was able to make my decision on the 2011 Kia Sorento AWD. I love this car and am so happy with it. Thanks Again.

Larry

4 de ago. de 2014

Sales team was very helpful. Explained various differences in model designs / features / options / fuel economy. Also explained about finance terms available, as well as optional warranty packages available.

Samantha

4 de ago. de 2014

I had a minor issue during my visit and Lindsey went above and beyond to correct it! She's always great with her customer service and prompt when expediting visits, unlike others. Other employees could stand to learn a thing or two from her!

John

26 de jul. de 2014

Clean dry car I was just wondering how do you run a business on your computers are down your computers were down I could pay 4 itI had to call back and pay over the phone

Dennis

25 de jul. de 2014

Everybody was very professional and very helpful. it was a total joy with no hassels or high pressure. Very good experience.

Kelly

24 de jul. de 2014

The staff was friendly, attentive and informative. The lounge was a very nice place to wait in and it felt very welcoming. The maintenance on my car was done in a timely fashion and done well. I was beyond impressed with my experience and will not only be back myself, but also will be referring others.

Alan

24 de jul. de 2014

This was the 1st time I have brought this vehicle in for service (1st oil change on a new car) and there were no issues.

Gail

22 de jul. de 2014

Making appt. was easy and quick, and my car was finished when promised and .... no additional charges were added.

Cheryl

21 de jul. de 2014

The customer service at ALL levels throughout Kia Streetsboro is absolutly phenominal!!! Each employee really knows how to service a customer and attend to their needs. I test drove 2 cars even though I was not making a on Saturday, 7-19...but just from test driving it allowed me to think ahead and forecast my next car purchase. Two salesman that helped tremenduously was Vince Cuffaro who explained so much detail regarding Kia Soul & another car. 2nd salesman Albert Wenmoth who explained he's only worked at this Kia dealership for 2 months took me/Hubby on two test drives...he answered all questions thoroughly...explained about each vehicle...gave us stats which I love ...we can now think ahead and see which Kia we'll purchase next.

KS

6 de jul. de 2014

The service director and staff are knowledgeable and deliver a high degree of service. My battery had a dead cell and it was late in the day when they took my KIA in for an hour engine diagnostic test and a new battery.

CathyL Nurse

26 de jun. de 2014

I bought my 2013 Kia from Mike. From the moment I walked in Kia of Streetsboro, I was impressed. The buying process was smooth and hassle free with no pressure tactics from any of the sales team. I have had my car serviced and receive a free wash each time. Bryan Mulligan is always very informative and helpful. There is very little wait time and the waiting area is very nice and geared towards customer comfort with a large screen television, complimentary refreshments and comfortable seating. Each visit to Kia of Streetsboro has ended with a job well done, professsional, knowledgable and courteous staff. Highly Recommend this dealership.

richcobra

17 de jun. de 2014

My experience in obtaining a KIA SOUL from Classic KIA was outstanding! Starting with internet response (Chris) to face-to-face shopping (Todd) through finance (Mike). I truly felt like being #1 from the get - go! They all really listened to what I wanted as the customer. I've already recommended them to friends! They treat you right, respectfully and no punches pulled!

Jaras500

30 de abr. de 2014

I took my car to the service department at Classic Kia to have them check out a noise that was coming from the engine. At first they thought it was a worn out pulley so they replaced it within a couple of minutes. After they started up the car it was still making a weird noise so they decided to keep the car over night to find out exactly where the noise was coming from and why. They did not want me to take the car home and have something major go wrong while driving. It was near closing time so the service staff offered me a loaner car so I would not be without a vehicle. The next day I received a call from the dealership informing me that they had found the source of the noise, a defected a/c compressor. They went ahead and replaced it, all covered under warranty. They went above and beyond helping to get my car fixed and explained to me in detail what the exact repair was. They greeted me by name when I entered the dealership and wished me well when I left. The dealership is always clean, the service department is well run, and they always offer a loaner car if the repair is going to be longer then an hour or two. I use to have anxiety whenever I needed my car fixed, not knowing what to expect and worried about the cost. At Classic Kia in Streetsboro I feel at ease, knowing my car is being repaired correctly and usually under warranty. I highly recommend this dealership to anyone who is looking for a reasonable car repair shop with excellent customer service.

chasersman

28 de feb. de 2013

The sales team was very helpful and went above and beyond. I was very pleased with the process and selection that they had to offer. I will recommend Classic Kia to family and friends!

mtucker12

29 de ago. de 2012

I was in the market for a new car. It was a toss up between and Kia or a Hyundi. Had visited a Kia dealer in another town and was not pleased with the process. Went to the Streetsboro Kia dealership and was greeted by Greg. He was very honest and sincere. He actually found a car with everything that I wanted at another dealership in Cincinnatti. I bought the car that following week. A shout out to Greg and Chris

orwell

5 de ago. de 2012

Service department bad at trouble shooting problems.They wanted $600 for a brake job that was not necessary. They said there was 4MM left on brake pads, when there was 6MM. Brake pads should not need changed till they are at 2MM.

krksu11

9 de jul. de 2011

Excellent staff! Dan (GM) worked to find a loan provider that worked for me (I'm a recent college grad, just started "real" jobs in the past month) & he pulled it off when other dealerships would've given up & ignored my needs! A+++ - you should absolutely look for your next car here!

tmvjav78

18 de jun. de 2011

My wife and I visited Classic Kia on 5/28 to see what their used and new car inventory was. We had just started to looking at 4WD SUVs and Classic Kia was the first place we visited. While walking thru the used car lot, we met Ken Jin, one of Classic's Sales Reps. Ken was very knowledgeable on the products that were available. We test drove a used 2011 Sorento (repo) and while the price was attractive, I did not care for the interior (tan cloth). We proceeded to look at new Sorentos and test drove one. I told Ken that we were interested but wanted to look around at other dealers and other makes. Over the holiday weekend we visited Subaru, Hyundai, and Honda dealers where we test drove an assortment of vehicles. We continued to research vehicles for quality and value. Ken called me on Tuesday and wanted me to come back in because he had some good deals for me as it was the end of the month. We visited other dealers on Tuesday evening and decided to go back to Classic to see what deals they would offer. We met with Ken and we looked over the inventory that had been considerably reduced since Saturday. We walked around and we saw a Sorento that really hit our eyes. The color and trim looked very unique. Ken informed me that we were looking at a 2012 Sorento SX AWD. I decided to see what deal we could work on this and we met with Dan DeMastry, the GM who presented us with a fair deal. After some negotiations and discussing it over amongst ourselves, we decided to go ahead and buy the Sorento. By 9:45PM we were out the door with our new, fully fueled Sorento. Ken proved to be a very knowledgeable sales rep. He knew all of the ins and outs of the vehicle and he even helped setup all of the NAV and Bluetooth functions. He provided detailed instructions on every system that the car had. You could tell that he had done his homework and read the owners manual(s) from cover to cover. The following day he had me come back in to show me more features. I don't think that I have ever had a car salesman be this dedicated. I believe that his dedication stems from the management of Classic Kia. Everyone that I dealt with seemed to have the same motivation and desire.I would definitely recommend Classic Kia to anyone looking at purchasing a vehicle.

vmferran

13 de jun. de 2011

I worked with Dan and Kevin and both did an outstanding job selling me a new car. They worked to get me what I wanted and the trade in price on my car was excellent. I have already recommended your dealership (and Dan and Kevin) to several friends and I will certainly come back to buy again.Seriously, these guys were great, best dealer experience I ever had!!!!ThanksVictor Ferrante

markp001

11 de jun. de 2011

Great people, great service... from the Sales Team to the folks in the shop. It is always a friendly place to visit. They even fit you in if you don't have an appointment!Great Job ALL!!

happymom63

10 de jun. de 2011

I was extremely happy with my buying experience at Classic Kia (Streetsboro). I called the night before and spoke to Jason Ball. He knew ahead of time what I wanted and when I would be in. I asked for him and got excellent service. He didn't act like he had to hurry off to help someone else. He made sure I found a vehicle I would be happy with.Dan DeMastry helped to make a deal on a vehicle that I could afford without being "pushy".Dustin Marvin took care of my paperwork and explained things to me very well.All together, these people are a good team. I would definitely refer anyone looking for a vehicle to Classic Kia (Streetsboro). I was very impressed with their attentiveness and customer service.Thank you,Elizabeth Male

jordancrowder22

17 de feb. de 2011

Very nice and professional salesman in Jason. Very friendly and easy to get along with. He was also very knowledgable and a trustable guy. Dan was a very nice guy as well, very good closer and made the deal so good I couldnt say no. Very friendly as well and easy to get along with.

anfo50

15 de feb. de 2011

My husband and I were not planning to buy a car, just to look. My husband had talked with Jason before in response to an online request for quote. While Kia apparently still has not seen fit to build Forte 5 with manual transmission (contrary to what they show on their web site), Jason and Dan worked hard, yet very relaxed and low pressure to get us more familiar with a very nice Forte Sedan SX with manual 6. We liked the car and we liked how Jason and Dan went about the business. Jason even went so far to making a 15 mile trip with us to our home, pick up the trade-in car and the required paperwork to finalize the deal, so we could go home in a new car. This was actually fun. Everybody involved in the transaction was very professional, yet very caring and concerned to make us feel comfortable through the entire transaction. A class act!

DemmingD

15 de feb. de 2011

Outstanding Dealership. Very knowledgeable and a pleasure to work with.Love the redesign of the Kia Optima. Great value for the money. We were undecided on which car we were going to purchase between the Hyundai and Kia but after working with Jason and Mike we were please to know we were able to get a vehicle loaded with the options we were looking for in our price bracket.

melba41

28 de dic. de 2010

I say yes with reluctance,that I would recommend Classic Kia only because of the fact that I got a very good deal without a big hassle. Good interest rate with good payments on purchase deal. But if there was a 'maybe' I would have chosen that one. The biggest downfall of my car buying experience in early Nov 2010 was the lack of follow through in the after sale by my salesman Kevin. Here's why. 1) I didn't notice right away that I only had about a 1/4 tank of gas in my new car, not until later a couple hours later. By that time the dealership was closed and maybe they don't do that any more. Still I had traded my car in with a nearly full tank of gas. I had left a cd in the car I traded in so I emailed Kevin about that and about the 1/4 tank of gas. He apologized and said that all customers get a full tank of gas and he would be happy to get a gas card out to me and would check on my cd. Well I did get my cd back but no gas card. 2) I wanted to get an ipod adapter for my KIA. I emailed Kevin after searching on the KIA site for some info, not finding what I needed. He said he they had them in stock there and would throw one in for me with the gas card I would be receiving. I'm still waiting and this was right after Thanksgiving. 3) My 30 day tags were about to expire but still I had no memorandum title. I ended up having to buy another temp tag after some hassle with the clerk at the BMV. I asked Kevin to look into this and have another copy sent as it was almost 40 days since I had bought the car. I could pursue a complaint after 40 days with the State of Ohio. I was able to get another temp tag. And guess what? I did get my title on day 40. 4) My fiance wanted to get me racing style jacket with the KIA logo for Christmas and called Kevin for some assistance. Kevin told him he'd get back to him with a number and my fiance had to call again after hearing nothing for a week or 2. And once again the ball was dropped. I got the story on Christmas day. If the customer is supposed to utilize their sales person for after sales issues how are we to do that if we are continually let down. It doesn't foster good relations for future sales and recommendations. I'm trying hard not to let this be a reflection on the dealership where it is the salesman who has dropped the ball in the "after sale." My advice to anyone relatively new in sales is don't neglect customer service but don't make promises you can't keep. Will I go back to Classic KIA for my next car? The verdict is out on that one right now.

larrypr33

27 de dic. de 2010

Generally, I and my wife were well treated,with courtesy & help. John went out of his way to be helpful and tried to be sure we were satisfied with the car we selected. We were not able to get our financing for the thirty six month period we wanted but werefinally satified with the forty eight month period.

duanedeb

19 de dic. de 2010

Had an overall good experience!! Dan was really great and went out of his way to make the new car purchase fairly seamless. He was over and above with customer service. I also found him up front and honest in the negotiation process. Peja was very nice also and knew the Kia product line thoroughly. Thought the phone personnel were very nice and directed the customer to the appropriate sales person promptly. Dealership was clean and user friendly. (would like more attention to the coffee/tea station... this area should be kept very clean and neat. Need to refresh the coffee or get a single cup brew machine). Was not totally satisfied with the availability of the vehicle I wanted to purchase. Could not locate the color I wanted and had to purchase another color. Should be more availability so the customer can get exactly what they want. Also, items such as floor mats and cargo mats were not readily available for purchase and in fact the cargo mat I currently have does not fit the cargo area of the vehicle. We are hoping a mat will come available to trade out. At this point I was told the mat is not available for my vehicle? I think Kia is coming along but need to work some of the bugs out. Most of the issues I had were not at all related to the dealership. Have talked with other friends that also were not able to purchase the exact vehicle they wanted. This could be a big deterrent to sales at Kia. I have purchased vehicles from Classic for 20 years and will likely continue to do so. I feel Jim Brown does a great job with his dealerships. I have worked in a customer service industry for 30 years and really appreciate attention to detail. I feel customers want to feel secure in the purchase of a vehicle....don't want a run around and also need to know that the customer service does not end at the finish of the sale but continues throughout the vehicle ownership.Debbie Plewackip.s. I can't say enough good things about Dan. He is really a gem!!!!

steveracer3

18 de dic. de 2010

This is the second vehicle we have purchased from this dealership. Totally pleased with the overall experience. We drive in from out of town because of the amount of invetory they have and friendliness of salesmen. Understood our needs and wprked with us to find the right car in our price range. Will return for future purchases.

cork&beans

13 de dic. de 2010

Dan was referred by a friend who followed him there from another dealership. His attention to my needs explains why my friend has purchased many cars from him.I've never had such a nice experience in a dealership. I have recommended dan and kevin to 3 other people.

frankhanzl

13 de dic. de 2010

All services were excellent. Kevin was well informed about his product. I would recommend he dealership and Kevin for another car purchase. The GM of the dealership took time to make sure that al of ou needs were met and tht pricing met our requiements.

foxs

13 de dic. de 2010

Classic Kia is absolutely top notch!!! This is the third Kia we've purchased since August, 2010, and the second Kia from Classic. The staff is SO easy to work with, they have a quick response time, no needless waiting, and great follow through. They treat you as an individual and not a number when you walk through the door. Everyone we dealt with was friendly, and it seemed as though their goal was to make sure we left happy. It's kind of sad, though...now that we have three new cars we won't be car shopping for a while...we truly enjoyed working with Kevin and Mike!!!We have been recommending Classic Kia to our friends and co-workers. Thanks for making car buying SO easy!

Joyfussner

12 de dic. de 2010

The whole experience was bad. I trusted this dealership because of the name. That was the whole point of going to a big dealership verses a small carlot:TRUST! I figured that Classic Kia had a reputation to uphold and therefore would sell me a good car at a good price.I wanted to believe that Classic Kia was going to give me a great deal on a great car. I was hoping to form a relationship with this dealership and buy many cars over a lifetime. What really happened was that I got ripped off, BAD! The van I bought test drove great, no problems. I didn't take it to a mechanic to be looked at before buying because I trusted that this was a good vechicle. Six weeks after my purchase, the van started to have all kinds of problems. When a mechanic looked at my van he showed me how my van was patched up to fool the buyer. This van needs so many repairs. It was fixed up with some kind of putty and whatever else to test drive nicely and that's it. I was fooled. The van is falling apart and I still owe 27 more payments! I cannot express with words how mad I am. I am a mother of two young children and I do not make much money at my nine dollar an hout job. Thanks to Classic Kia I have to choose between buying the things my children need and fixing my van. This van is taking Christmas presents from my kids because it needs fixed. I hate this van and I am sorry I ever walked into Classic Kia in Streetsboro!!!

TG57

10 de dic. de 2010

Your Happiness is their main concern,all in all the visits to this Dealer have been a pleasant experience,from reviewing inventory on their website,finding the right vehicle,calling to verify its existence,and meeting the sales staff to financing,and driving it home.

dhaynie0205

10 de dic. de 2010

Everything went smoothly when we purchased our new Soul. I love the car and the purchasing experience was pleasant. Everyone was nice and knew a great deal about the Soul. They allowed us to take our time and answered any questions we had. When we took the car in for the wiring recall they worked fast and compitently to get us in and out.

skr052006

10 de dic. de 2010

We did most of the process via e-mail and then went to drive the car. The salesman we had worked with during the day was not available when we arrived, so another salesman stepped in and was very personable and helpful. He showed us everything about the car, let us test drive it, and stayed until after closing time to make sure we drove away with our new Kia. Unfortunately, it has been so long that I can not remember his name, but he deserves a big thank you. The financing guy was also very helpful and explained our options clearly and didn't try to oversell us on things we were obviously not interested in. We felt that we received a very fair interest rate and terms on the car.