Stephen Schmit

25 de ene. de 2016

Leo is a great salesman. Very helpful, knowledgeable and acts as though he has our best interests at heart. We are past customers and will be future customers and have referred Leo and Lake Elsinore Ford to friends and neighbors.

5Taylors

23 de ene. de 2016

I had a great experience at Gosch Ford this week! I traded in my 2013 Flex for a 2015 Flex, because I LOVE this car so much! Angela Salvatore was very nice and patient with me. Everyone that I worked with was commited to making sure that I had the best experience. Thank you all so much!

Frank Hetland

19 de ene. de 2016

Good overall experience ,had to wait 15 minuets for a service agent because they were in a meeting that morning

Joshua Canavan

14 de ene. de 2016

Very helpful service advisor I deal with is very good

Donna Flavin

13 de ene. de 2016

Brian, service rep is awesome... and a big shout out to the friendliest shuttle driver ever! way to go Richard...

C.J.

12 de ene. de 2016

Purchased a certified pre-owned Ford F-250 pickup in the Spring. Recently wentin for the complimentary first oil change. They found some burned-out bulbsand replaced them. Was pleasantly surprised when they did not try to fix somethingI did not need to make a buck. So far, they have treated me better than previous dealerships I've had to use for my import cars. Ford rocks! I love my truck and have noticed a lot of guys, young and old, like my truck, too!

Kenneth Woytek

12 de ene. de 2016

Simple battery replacement might have been easier and quicker to complete with a more senior tech on the job. But, the courtesy van made it simple convenient to access your service.

Tom Gregoryk

10 de ene. de 2016

as always, service was performed with excellence. Service advisor was very professional.

Lloyd Linton

8 de ene. de 2016

this is the 4th vehicle we've purchased here and we are totally satisfied once again.

Jadyn Wiemann

7 de ene. de 2016

The staff was super helpful! They were able to get me exactly what I wanted.

Darlene Inks

7 de ene. de 2016

The service was excellent. Rory is an excellent employee. He took care of every need we had.Thank you Rory.

Pamela Mangels

5 de ene. de 2016

I had made an 8am appointment for an oil change and waited in the lounge area. The service was fast and thorough. I was asked if I wanted my car washed, but I declined since it was suppose to rain soon. I was back home by 9:15am - that's great service!

Melissa D.

4 de ene. de 2016

Customer Service was excellent: professional, courteous and empathetic. The repair didn't go as smoothly as I had to take the car back the next day due to a terrible noise. So the car was in the shop one more day due to a bent piece of metal. A minor inconvenience, but all is good now.

Donald Jones

4 de ene. de 2016

As expected. LE Ford ever fails to serve us well. On time and helpful.

Margaret Austin

1 de ene. de 2016

This is the 2nd Fusion we have purchased from Lake Elsinore Ford Dealership. I have and will continue to share my positive experiences to our friends and family. It was a pleasure to do business with the staff felt like I left with new friends and resources to contact for any reason I might have as a proud owner of another new 2015 Ford Fusion. I will be back. Thank you

David Mcguire

31 de dic. de 2015

Purchased a Ford Fusion Energi and had a good experience. The staff worked with me on my purchasing needs and tried to get everything I wanted. It was a relatively quick experience, helped by the truecar.com price guarantee

Mervin & Marlene Messaros

31 de dic. de 2015

We purchased a 2015 Edge SEL. The sales people were very helpful and patient until we zeroed in on what vehicle we wanted. The sales manager was very helpful and the two of them made our experience a pleasant one. We appreciated the finance person who did the final processing and the sales agent that showed us the options and set us up. He also suggested we go to a class on Jan. 14 to learn more about our vehicle, which we are going to do.

Sandra Anderson

29 de dic. de 2015

From the time we walked in to the time we drove off with our new suv the staff was outstanding. Our sales person was helpful, knowledgeable, and sincere. My husband considers Aaron a friend. We would highly recommend the dealership and salesperson to our friends and family.

Ed Ferrara

28 de dic. de 2015

Met with Salesman Steve Scheunemann. He was most helpful in finding the right car for my wife.Steve did an excellent job making the purchase a smooth and pleasant transaction.All the staff were very attentive and were genuinely interested in making it a very satisfying purchase experience.

B.A. Burns

26 de dic. de 2015

Came to L.E. Ford after being treated very poorly at Gosch Ford in Temecula. The sales team was very helpful and honest in their dealings with me and the manager even came out to ensure that I was comfortable with the deal I was getting on my 2016 Mustang. I would recommend this dealership to anyone looking for a car in the Lake Elsinore area. Would have been a 5 star rating except for that it took a very long time to complete the paperwork after a deal was made.

Bonnie

21 de dic. de 2015

I purchased a certified used 2015 Ford Explorer. I love my new car so much. The service we received was great. Not pushey at all, just very helpful. The paperwork was ready quickly. All in all an excellent experience.

Christine Walters

17 de dic. de 2015

I returned to the Lake Elsinore area from Arizona, due to my job, where I worked before I moved, offering me a very good pay package. The problem was I had a two week notice to start. I came down and stayed with friends while I looked for an affordable place. My transmission in my car started giving me problems. I was under a recall but I was on a list so I had to wait my turn. My concern was I worked in San Bernardino, and I worked the 4/10 hour shift a week.By the time I decided to go in and at least talk to someone at Lake Elsinore Ford I just didn't know what would be possible. I had just finally moved into my house (first and last, plus I had to buy a few things just to start because of my transmission, I hadn't been able to move anything down from Arizona)and I was worried. Even though money was very tight, if I broke down and didn't have a vehicle there would be no money at all coming in.Needless to say when I walked in to Lake Elsinore Ford I spoke with a salesman by the name of Evan, and he went to work for me.I ended up being there for a few hours but I watched the team at that dealership go to battle for me. At every point of the process someone would come and explain what was going on and would throw around terms of financing, a better book deal in the eyes of the bank.and all I really know is I went in there weighing out scenarios of thinking "just get reliable transportation to get to work" to feeling a weight lift of my shoulders.I left with a 2016 Ford Focus and a package that was affordable to me right now. I have bought a few cars in my life time and I have never left feeling such satisfaction with a purchase of a vehicle. I want to thank everyone at Lake Elsinore Ford who played a part in this purchase because you'll never know the extent of how you took one of the biggest concerns at this point in my life, to me being able to concentrate on other things with no worries about transportation. So thank you to the team at Lake Elsinore Ford, especially you Evan, and have a very Blessed and Safe Holiday.

Jane Williams

16 de dic. de 2015

I have always had pretty good luck with this dealership

Mark Lockamy

11 de dic. de 2015

I was very pleased with staff. I went in and was immediately greeted by attendant who promptly took my information. I have only one complaint, and that is the time it took to perform a simple ROF. I was there just under 2 hours. Not a game changer, just wish it could be performed a bit quicker.

Teresa M

10 de dic. de 2015

My Ford Fusion purchase experience was excellent at Lake Elsinore Ford. Everyone was excellent, informative and just down to earth.

Norman Buchanan

8 de dic. de 2015

Great folks to work with. She was very helpful and attentive to our needs.

Jackie Rodriguez

7 de dic. de 2015

My battery on my 2013 Ford Flex died and was still under warranty.They thoroughly checked everything out to make sure that it wasn't something that caused the battery die. Had my car back with a brand new battery within 2 or 3 hours.They were quick and friendly.I believe Nicol is who helped me. Loved her!! And I will be back for my 40,000 mile check up, strictly because of her.Jackie

Mario Caceres

4 de dic. de 2015

It is a beautiful dealership. The employees are always cheerful and helpful. Every time I go I want to get a new Mustang.

Philip Bracamontes

3 de dic. de 2015

My wife and I had s great experience. The team there is fantastic! Dane, Micha and Cindi were friendly and extremely helpful. I look to do more business there in the future. Thank you all for making this car buying experience a great one.

Linda Santiago

2 de dic. de 2015

all went well. happy with service. It didn't take very long. and care was returned clean.

Kevin Harris

2 de dic. de 2015

Gwen Hansen was very professional and helpful. She even came in on her day off to complete the deal which I appreciate very much. Very easy and comfortable buying experience all around. No pressure as a car should sell itself.

Joseph Lattuga

30 de nov. de 2015

The only thing I wasn't satisfied with was the trade-in value given to us for our old car. The salesman, Kyle, was most helpful. He "sealed the deal" with his professionalism.

Seferina Philpotts

30 de nov. de 2015

The Service Advisor, Nicol Hudnall was EXCELLENT !!! like always!!!!! I am very please to have her as my ADVISOR!!!

Sandra Bedwell

23 de nov. de 2015

We purchased another Fiesta, No pressure sales, Aaron was a very nice person to deal with. Got a good price on the car that we purchased. Had a little issue with the car but Nichole in service took care of it.Thank you all for your hard work, that is why we came back for another car.Sandy and Michael BedwellDrinking fountain needs service, water came out hot.

Thomas Faia

21 de nov. de 2015

2013 F150 4X4, 28,000 mi. Had a warning tone go off in vehicle while driving but could not find the source and it hasn't happened again since. Otherwise, just had an oil and filter change and tires rotated. All was fine, Nicole is very good and followed-up with me. I rate 9 of 10 because I feel there is always some room for improvement.

BO

12 de nov. de 2015

My experience with Lake Elsinore Ford, Is what I tell everyone about Ford, "Ford is #1" and I have the same to say about this dealership, "#1" What is most important for me, Is feeling like family, 'Ford Family' and they did just that...

Daryl France

12 de nov. de 2015

Everyone is polite, efficient and helpful. Very grateful they are close!

Christina Fitton

9 de nov. de 2015

Extremely helpful , made the purchase extremely easy. After all the stress of trying to buy a car from a local dealer, randy was recommended to me by my sister and made it seem like care buying was such a easier process then any car sales men out here

Clifford Gustin

7 de nov. de 2015

The staff was very helpful and fast -- also, the service was donefaster than I though it would be done.

Kenneth Willcut

5 de nov. de 2015

The service at LE Ford is good. Nicol Hundall is awesome. I am more upset with the vehicle LE Ford sold me than the service. I drive a 2013 Ford Fiesta. The clutches in the transmission have been changed three separate times. I have little confidence that the current fix will last. I am disappointed with Ford in general for allowing this to go on as long as it has. With no "real fix" for the problem. I have to purchase/lease vehicles for work every 3-5 years. Once I am out from under this one. I will not be using Fords anymore.Sincerely,Ex Ford Guy

William Franklin

4 de nov. de 2015

The basic service performed was reasonable; however, I was very (unpleasantly) surprised with being charged $25 just to change the battery in my key fob. $4.95 for the battery, ok, but $20 to change it out--give me a break! That's the last time I'll ever have that done at the dealer!

Dale Evarts

3 de nov. de 2015

Service performed as expected and done in a reasonable amount of time.

Melodie Voorheis

3 de nov. de 2015

I bought a 2014 Ford Focus. The Sales Rep Rory was more than willing to show me any and every car on the lot. I had very specific requirements and he took the time to listen to each of my quirky needs for my car and then specifically showed me cars that met those requirements. Then Steve Scott, the Sales Manager, made the dollars and cents, make sense. And finally, Georgina helped me understand the sales contract and was very thorough! Thank you All!

Chad Hutchison

2 de nov. de 2015

My Favorite part about this Dealership and the fine gentlemen that helped me is that he did not try and show me any particular cars that the dealership was really wanting to sell. He learned what I was looking for, pointed me in the right direction, was there for any questions I had, and even went down the line of cars opposite direction of me to see if he could find a close match of what I was looking for. I feel as a lot of other dealers that I have dealt with will get an Idea of what you want and then say "follow me" to take you to a certain car bypassing a lot of other cars they have on the lot.

Jeffrey Cawthorn

2 de nov. de 2015

My wife loves her Ford Fiesta. The sale staff was great.

Tommie Neal

1 de nov. de 2015

The service was great your staff very polite and helpful through the whole process.

William And Janette Webb

30 de oct. de 2015

Lake Elsinore Ford provided prompt and excellent service

James And Irene Lloyd

26 de oct. de 2015

Originally went in to have breaks replaced and to have a leakage checked. Had asked service rep to check for leakage. None found at time of service. Within 24 hours, the leak was so huge it soaked a card board we had placed under car. Called service rep and returned Ford Edge back to dealership. Left car overnight for examination. Upon examination it was found that the pump underneath engine had a huge hole. The original quote to repair was $1700 dollars of which we did not have. With the sticker shock, and late notification of the cost and with the Ford card up to the limit because of previous charges to car and truck repairs a couple of days earlier, we were extremely upset. The Service Manager, Chad spoke to us and gave us a discount of $500 dollars and a rental till our vehicle was repaired. Chad saved the day and week as we had company coming from the Seattle, Washington. Positively speaking, the car was repaired and returned to us, (knock on wood). The Ford Edge is currently performing the way it should. This of course is 3 days after we picked it up. Thank you so much for working with us. We really appreciated everything that was done so that we could have our car back. Sincerely, Jim/Irene Lloyd

Gretchen Mattison

25 de oct. de 2015

They had the truck they said they had, and it was there when I got there.

Mike Shoemaker

23 de oct. de 2015

SERVICE WAS VERY GOODMY SERVICE REP., NICOL DID A GRET JOB KEEPING ME UPDATED

Judith Kuentz

21 de oct. de 2015

My experience has always been excellent with the purchase of two vehicles and the continuing service. I have been a customer since 2007 and will be one for many years to come. The personnel at Lake Elsinore Ford is always very courteous and helpful.

Christopher Fears

20 de oct. de 2015

very helpful staff, they make everything easy for your confort

Chad Lunsford

17 de oct. de 2015

Nicol at Lake Elsinore Ford is the reason I continue to drive a little extra and bring all of my vehicles to them for service. She goes well above and beyond to take care of my vehicles and do everything right. They have the best service department of ANY that I have used (and this includes all of the other brands of vehicles I have owned along the way). Because of her and their service department I recently ordered my next Ford Vehicle from Lake Elsinore Ford.

David Lower

16 de oct. de 2015

The purchase of my 2016 Escape is the 5th vehicle I've purchased from LE Ford. I enjoy dealingwith your staff although I felt I was not allowed enough credit on the 2013 Escape, with 34,000 miles,trade-in.Dave Lower

Daniel Mcdonald

14 de oct. de 2015

Wasvery happy with the way the service manager took care of a problem that they did not cause

Stan Armbruster

14 de oct. de 2015

Nicole Hundel Is the best sevice rep ever. Would not take my vehicle anywhere else. Stan Armbruster. If I had the chance I would have her represent my business.

Patricia Chronis

14 de oct. de 2015

I have a 2013 Ford CMAX.I took in for a recall safety check.Everything and everyone was great.Pat Chronis

Erica Mather

13 de oct. de 2015

G I couldn't be happier with the experience. It was so great. I love this dealership

Karen A.

13 de oct. de 2015

CAMERON, MY SERVICE REP, WAS PROFESSIONAL, COMMUNICATIVE, AND VERY HELPFUL. MY MKX WAS DIAGNOSED AND FIXED QUICKLY, AND SO FAR THE REPAIR HAS CORRECTED THE PROBLEM. ALL AROUND GREAT EXPERIENCE. THANK YOU!

Ceasar Garcia

9 de oct. de 2015

APPRECIATE THE COURTESY VAN VERY MUCH. WHEN i GOT MY CAR BACK THE CAR WASH WAS DONE POORLY.

Rolando Pabellano

9 de oct. de 2015

We got a Ford Explorer XLT from Lake Elsinore Ford recently. All the people that helped us get the best deal were all nice to talk to, very helpful and courteous. I will definitely recommend this dealership to all my friends and family member who needs a new car in the future.

Joseph Morse

9 de oct. de 2015

NICOL HANDLED ALL ASPECTS OF THE REPAIR. WITH OUT HER TO GUIDE ME, I WOULD BE LOST. SORRY YOU LOST CARRIE, BUT I FOUND THAT NICOL HAS ALL SHE NEEDS TO BE HER REPLACEMENT. MARGET & JOE MORSETHANK YOU NICOL.

Veronique Kalantarian

8 de oct. de 2015

Elijah was so down to earth and personable. Steve was a character....fun, made me laugh, helped me get the best deal. I would recommend these 2 in a HEART BEAT. Thank you for making my experience and enjoyable one!! PS. I filled this out once but I keep getting calls that it was not received so I am hoping this one gets to you.

Christa Biddle

6 de oct. de 2015

Great car, friendly staff, glad i stopped by. Happy with my Ford Escape.

Al Fredrick

5 de oct. de 2015

I have never been one to return to the Dealer with my new cars over the years however I was & am very empressed with you folks & in particular my service advisor Brain Benline. He is sharp & extremely helpful, other than the good job you folks do , he is the main reason I return, I can talk to him & receive a straight answer. KEEP UP THE GOOD WORK ! Sincerely ; Al Fredrick

Donna Flavin

4 de oct. de 2015

Lake Elsinore Ford has been our choice for service for our Ford vehicles for quite some time now and they have never disappointed us. Kudos to all the representatives and mechanics in Service Department :-)

Frieda Brands

4 de oct. de 2015

I hand my oil changed and tires rotated. They did a great job!

Kenneth Horsley

27 de sep. de 2015

Service was great! Buying experience was expedient. We were able to drive our car right off the lot!

Donna Flavin

26 de sep. de 2015

Have taken my car there for many yrs and never a problem

Nathan B

26 de sep. de 2015

The entire staff at the dealership was very friendly and made the experience positive and personable.

Richard And Jo Lynn Lund

22 de sep. de 2015

As always the service was professional, quick and friendly. The repair s explained n detail before and after service so you will never be surprised with "sticker shock"

Paul Ruiz

21 de sep. de 2015

Dino, Steve and Josh are the best. They gave me no run around and was in and out within a hour with a new truck. That's the was truck buying should be!!!!!

Cory Nichols

20 de sep. de 2015

I bought a 2015 ford focus se I am happy with the car, although I do wish that they would have tinted the windows for me since driving to work in the morning with headlights behind me is pretty blinding. I didn't get the car I was wanting but this one is working out for me. The ford fusion I tried to buy had tinted windows and I think if they would have tinted mine when I got the focus I would be much happier. Also there is no jack in the trunk why ? All staff was helpful.

Darlene Cavada

19 de sep. de 2015

Staff was very profesional & helpful from beginning to end.

Michael Merkin

19 de sep. de 2015

The sales team to include the Salesmen, Moises and Steve the Sales Manager were very helpful and always ready to please. One great impression that we had of Moises is that he did not try to "upsale" us into a car we did not want or need.

Carol Lund

17 de sep. de 2015

Nichol in service k new exactly what I wanted done and she quickly took charge and the service was done and in a very quick way.Thanks service crew and Nichol!Carol Lund

Jeffrey Herr

17 de sep. de 2015

Nicol Hudnall was my advisor. She was very professional and explained everything to me.

TG

17 de sep. de 2015

This was my first time at this dealership. I got to the dealership at about 7:30 AM and the service person that waited on me was very nice, but didn't tell me for 3 hours that the brake pads for my car were out of stock and the delivery truck hadn't showed up yet. I finally decided to take the shuttle home. When the shuttle came to pick me up I wasn't notified that they were coming and the driver was a horrible driver, nice enough person, but a really bad driver. The guy that took me home was a good driver. I will be back, but I do hope to get better service next time. Hopefully I will remember to ask up front if all the parts are in stock before they have my car up on the rack with the wheels/tires off.

Linda Santiago

14 de sep. de 2015

the staff was very helpful. repairs were done in a timely manner. only thing is I asked to have car washed and they forgot. but overall I was happy with service.

Robert Bullard

14 de sep. de 2015

I was talking to a number of Ford dealers for the past few months .When Rory Vanderheyden fist called me we played phone tag (I have a very busy schedule) .I stopped by the dealership he greeted me and we talked about what i was looking for.he told me that one had just came in so we went to look at itIt was what I was looking for. It took a little work to arrange financing and Steve Scott did a great job I took Delivery of my truck Wednesday the 9th of September I am very satisfied with the whole process and look forward to doing business your staff in the future

Olga Valadez

13 de sep. de 2015

Salesman was very knowledgeable and willing to show us any vehicle we wanted to see. He always kept our wants and needs as priority and didn't try to persuade us into buying something we weren't interested in. Great personal service!!!

Jeanne Meslovich

11 de sep. de 2015

Fabian was very helpful in making sure the part was available by Thursday so my Ford Explorer could be fixed on Friday. He accommodated my needs as I wanted to travel over Labor Day weekend. This meant a lot. In addition he asked several times if I needed a ride to work.The car was ready and washed when I picked it up.It ran very well for my long driveTHANKS Ford and Fabian and the mechanics!

Peijun Zhou

10 de sep. de 2015

I got a ford fiesta in race red. Your staff was very helpful and kind. =D

Kellie Smith

9 de sep. de 2015

I was extremely pleased with the attention and service I got from Lake Elsinore Ford! They had the cars I was interested in ready for me when I got there. Very friendly staff. My brother, sister-in-law and I went in together and drove off with our 2016 Explorers very satisfied!

Benny Neal

7 de sep. de 2015

The job was done quickly and customer service was outstanding!

Robert Hernandez

6 de sep. de 2015

Brian, Dane and the rest of the internet team were so helpful. Their diligence and understanding of my needs is what brought me in to the dealership. Once there Brian and the sales manager got me in to the vehicle I wanted at the price I wanted. A+ experience.

Marissa

6 de sep. de 2015

It took 3 hours to do an oil change. I'm not sure if that is the normal wait time but it seemed a little long. All the staff members were super inviting and very nice! Over all great experience!!

Steven Zuege

5 de sep. de 2015

very pleasant experience ! I believe I got a good deal and am happy with my purchase so far. Salesman Josh and Micah did good.

Allan Barr

5 de sep. de 2015

Try hard to please; competitive price. A long drive, but worth it.

Dennis Keith

5 de sep. de 2015

Good service. Nice waiting room Service on time we brought our new escape there and felt the people were very friendly

Stephen Gallina

4 de sep. de 2015

Awesome service, highly recommend them. The lounge was comfortable.

Debbie Dicarlo

2 de sep. de 2015

I brought my 2014 Ford Escape in after having it jumped by AAA. Your entire staff was exceptional in solving the problem with my car. They were accommodating and very pleasant to deal with. When my car was diagnosed and finished I got a text message that it was ready for pick up. I will continue to use the Lake Elsinore facility for service.Thank you.

Richard Marquez

1 de sep. de 2015

always on time & the work is done right !! luv those courtesy washes !!

Leigh Espinosa

31 de ago. de 2015

Fabian and Cameron were awesome. I had to replace something and have an extended warranty(not with Ford) and they called and got it all worked out. I had to come on a Friday to get it replaced and Fabian made sure it didn't take too long. I think that it was the best service I've gotten since coming to Lake Elsinore Ford for service!

Anthony Reed

31 de ago. de 2015

THE F150 I PURCHASE WAS OUTSTANDING EXPERIENCE. THE TIME I SPENT INSIDE THE DEALERSHIP NOT LONG BE CAUSE THEY MADE IT SO EASY FOR ME.

Israel Perryman

31 de ago. de 2015

Please let Nicole know that she is an awesome service member and she makes coming into ford a great experience. She is truly the epitome of what Customer Service should look like

Jeffrey Fleming

29 de ago. de 2015

Out of all the vehicles I have purchased I must say that lake elsinore ford was the best buying experience . No pressure

enfuego3871

28 de ago. de 2015

Coming home to my family in my truck that is 18 months old W/ 40K miles and I experienced COMPLETE BRAKE FAILURE. The Master cylinder went out along with the Booster cylinder. This is a proven on-going issue with the F-150 (i know now). When I called the dealership all they can tell me is that the truck is out of warranty and that I can call Ford to see what they will do. Management told me that "these things happen"... Let me tell you, Brake Failure going down the freeway because of faulty parts should NEVER happen. I spoke with the GM about getting the same deal I had on a new truck so I would feel safe and he told me that all he could do is raise my payments by $200 a month. The Owner would only argue with me (ABOUT EVERYTHING) and tell me how he does not make enough money to be able to make this right.... Whatever! Then it gets real good. I had them fix my truck anyways. When it was done I received a $600 bill, a new dent in my fender, a broken headlight, a Traction control Warning light going off and a Hill Decent Warning light going off. They needed another two weeks to fix the truck and another week to actually cut a check to refund my $600. (This was the only thing they ever worked with me on) I have bought two vehicles from them in the last few years and had planned on buying more as I have 4 kids who will all be driving soon. Let me tell you this....I CAN NOT WAIT TO TRADE THIS TRUCK OFF FOR A SAFE VEHICLE! However I would not recommend this Dealership to anyone. As you can read in the reviews they are not managed very well at all. Evidence by a sub standard three star rating and the words posted here by many unhappy customers

Lee Briggs

27 de ago. de 2015

Everyone we worked with went out of their way to help us find the vehicle we needed and made us as comfortable as possible during the process. They even feed us as we were there through dinner time.

Mary Lenz

27 de ago. de 2015

They went beyond normal service to get me into a used car and were very pleasant when it was necessary to do a couple corrections needed.

Johnny Burns

26 de ago. de 2015

Best buying experience I have ever had. Maurice and Steve Scott are at the top of the game. They both made the who process of getting the F-150 Pleasurable.

Leonard Ledbetter

25 de ago. de 2015

This was our first time at the dealership and we had a great experience. We (myself and 3 year old daughter) had to wait for our vehicle to be serviced. I was slightly apprehensive about sitting there with the three year old because her attention span lasts about 2 minutes :-)Nicol greeted us and put a rush because we were waiting. She told us there was coffee and donuts in the showroom which made my daughters day (donuts, not coffee). Everything was completed in the time quoted and our car was even washed. To top it off, my daughter left her teddy bear in the showroom and Nicol called to let us know she had it in a safe place until we could come and pick it up.Thanks for the great service and we will be back for sure!!

Audrey Joyner

25 de ago. de 2015

The staff was great, didn't pressure me, gave me valuable information so I could make my own decisions! It was a wonderful experience!!

Jack Parks

24 de ago. de 2015

The guys answered all my questions. treated me with courtesy.

Donna

20 de ago. de 2015

Melissa was amazing. She was so helpful and got me a way better price than I thought I would get.

Deanna Amsler

20 de ago. de 2015

We leased a 2015 Ford Escape. Nice car, but when we got it home, we saw a dent in the liftgate of the car. And the wash they put it through was not at all a good one. Took it back the next day and arrangements were made to take care of the dent, and to do a new car detail. Which should have been done before we took position.

Shadow Padgett

19 de ago. de 2015

I purchased a Ford Fiesta and you guys did an amazing job helping me find the right car for me with the best monthly payments for a first time buyer. Thanks so much!!!!

Ricardo Adame

19 de ago. de 2015

staff was very helpfull, asked for a fast sevice on my car and I got my car ahead of sccheduled time.

Stuart Simnowitz

18 de ago. de 2015

Brought in 2013 C-Max for oil change and tire rotation. Also any open tsb's or recalls. Car was brought in on Friday morning and received a call later that afternoon that a part was need to complete one of the recalls. Needed the car back by 9:30 the next morning. Car was ready at that time. Thank you ford service for having my car ready to go at that time.

Mark Cummings

18 de ago. de 2015

Brian was super helpful and kept me informed of the progress.

Andrew Analla

18 de ago. de 2015

good job, tried very hard to satisfy, will recommend to my friends

Armando Hernandez

17 de ago. de 2015

My sales girl Melissa was great, kept the interest going till be closed.

Keith Benline

17 de ago. de 2015

Brian Benline is the best Service Advisor I've ever had. He will soon be the #1 Service Advisor at Lake Elsinore Ford as Nicoll is great, but Brian is Super Great!

Edwardo Espinal

17 de ago. de 2015

Sevice was completed in a timely and very professional manner always a good experience at Lake Elsinore Ford...

Claude Labarre

12 de ago. de 2015

I had a wonderful experience at Lake Elsinore Ford. I worked with Rick and Maurice and both were helpful and knowledgeable in getting me the deal I wanted on a new F150 Ford truck. I traded in my vehicle and received a fair price. If your looking to buy an new or used car, I highly recommend them. Just remember never take the first offer and you'll get a great deal!

Ana Tapia De Ramirez

9 de ago. de 2015

great service, I would recommend lake Elsinore ford to everyonethank you

Bobbi Taylor

6 de ago. de 2015

Everyone was friendly and helpful and they were done a lot quicker than what I thought. Good experience...

Francisco Lopez

5 de ago. de 2015

Great people to deal with..Great place.People knew their product.

Sabrina Jones

5 de ago. de 2015

The staff was very helpful and gave an overall fun atmosphere to my buying experience. My dealer Melissa was very knowledgeable and was patient with me when I was indecisive about which vehicle I wanted. <3

William T Brown

4 de ago. de 2015

I was looking to purchase a Mustang or Fusion. After a drive trial I chose the Fusion. I was extremely pleased with the salesman Maurice Kennedy from Lake Elsinore Ford. He was patient with my numerous question and answered all of the questions. He had a excellent knowledge of the Fusion and explained in detail how the confusing digital dash and touch screen worked. I was very pleased with his help.I purchased a 2016 Ford Fusion and I am so pleased with this vehicle. Great gas mileage and it handles like a smooth luxury vehicle. Your finance department was extremely helpful in explaining what rebates I received toward my new vehicle and just plain excellent customer service.

Brian Henriquez

4 de ago. de 2015

Purchased an F-150, the staff was very helpful and even stayed past closing to help me get into my new truck. Every question I asked was answered professionally, and have been invited back to get to know my truck better.

Paula And Harold Morris

3 de ago. de 2015

Lake Elsinore Ford always gets us in and out quickly and always finds the problem. Nicole is great!

Eddie Reid

31 de jul. de 2015

The staff has always been very helpful. My service person Nicol Hughes is the best. She ensure my vehicle gets the service it needs.

Bobbi Pearson

30 de jul. de 2015

We bought a 2015 expedition limited I love it lots of compliments from coworkers gave Melissa as a referral today

Brian Hughes

29 de jul. de 2015

I wanted a specific Mustang went to my local dealership they told me they didn't have what I wanted and let me walk out the door. Called you guys and bought a car that day. You found me the model I wanted and helped us through the process to make it easy and hassle free. I am now a customer of yours for life. Thank you!

Dorrie Chouinard

29 de jul. de 2015

Nicole was a great help and kept us informed on the progress of the repair.

Benjamin Barajas

29 de jul. de 2015

My sales per on Maurice Kennedy was the best sales agent I ever deal wth. Recommend him to all my friends. Informative and honest no sales pressure I live this guy. Usually I hate sales people at the dealers . This guy is great

Steve Deremo

29 de jul. de 2015

Unfortunately, my Ford Flex had a fuel pump problem, so I had to have it towed to Lake Elsinore Ford. Nicole helped me over the phone, and I didn't even have to go in until I picked the car up. I had to wait a few days to pick up my car, as they needed parts.Nicole and her service team were great and very helpful every time I called!!!Thanks again!

Brandon Syburra

28 de jul. de 2015

I came in unknown about what car I was looking to purchase and within an hour I had decided and gone home to sleep on it. I bought a new 2015 ford mustang ecoboost and I absolutely love it. The staff helped me get a great deal on the car and I could not be happier. Maurice Kennedy told me he would get me a deal when I walked in and even though it wasn't easy he managed to do it. I enjoyed my experience with that dealership.

Richard Marquez

27 de jul. de 2015

Easy online appointments excellent customer service, always have fresh coffee & fresh donuts & count on there compliment car wash!!

Molly Fernandez

24 de jul. de 2015

Everyone was great especially Rory. Everyone was so friendly and asking us all the time if we wanted water or coffee. They delivered a wonderful ambience

Jessica

24 de jul. de 2015

I bought a 2015 ford fiesta and I never thought I would be able to.. I have been to other places and they just made me cry. You guys worked so hard for me to get this car thank you so much for everything!!!

Heather And Danny Shevitski

20 de jul. de 2015

Great service!!!! Thank you Elsinore ford!!!i would highly recommend.

Yvonne Phipps

19 de jul. de 2015

Came in for a oil change, they told us we need a tune up and a few other things. Saving up next vist will have work done. Always a good experience here.

Billy Curtis

19 de jul. de 2015

Everyone was very helpful and friendly. Car was completed as promised.

James Rusk

17 de jul. de 2015

You did a wonderfull job thank you very much,and I'll be comeing back for the next oil change

Kimberly Stirratt

17 de jul. de 2015

I had a great experience at Lake Elsinore Ford, when I came in to purchase my new CMax. My salesperson, Melissa was fantastic in every way, especially with some questions I had a couple days after I got the car home. I really appreciate the great service I got from her, and everyone I dealt with at the dealership- and my new car is amazing!!!

Gerald Rukasin

17 de jul. de 2015

My service advisor, Nicol Hudnol, continues to do a fantastic job !!!! The items I had donewere done very well. You should not do away with the Owner Advantage program !!!!!

Kenneth Olszewski

14 de jul. de 2015

Very happy with my experience on my service and the timely manner that the job was completed

Karen Biggs

12 de jul. de 2015

Everyone was very nice and polite. Was also impressed with your service department.

Lyn Lenderman

9 de jul. de 2015

I brought my Fusion SE IN for service. It was fast and thorough. Good CUSTOMER SERVICE.

Roderick Alexander

8 de jul. de 2015

Leo, Josh and Mika performed customer service at its best.

James and Shanna Patton

6 de jul. de 2015

99% of the time we are satisfied with our customer service with our vehicle at Lake Elsinore Ford. With that 1% when or if we have ever had an issue they take care of us and go out of their way to make it right. We have had excellent service from the sales reps and have purchase 3 vehicles so far from Lake Elsinore Ford. Dino the General Manager, Brian Ross in Sales, and Nicole Nudal in the Service Department are all outstanding how they treat their customers and honestly that is what keeps us coming back! Its hard to find great service now-a-days and when we do we are loyal customers.

Steve Smith

6 de jul. de 2015

The online internet experience with Jon was excellent and Melissa was very competent and prompt when I came to the dealership to sign papers. Thanks

Jeffrey Wilson

5 de jul. de 2015

We are excited about our purchase of 2015 Ford Fusion!

Jacqueline Fischer

4 de jul. de 2015

I had my oil changed great experience Nicol was awesome she got me in the same day! Need a car wash but they forgot that:( but overall excellent!

Michael Kern

4 de jul. de 2015

Easy to get an appointment on line, phone call confirmation was quick.

Susan Smyth

2 de jul. de 2015

Had my oil changed and was very impressed with their customer service. Great dealership

Mark Slocum

2 de jul. de 2015

Once we got past the typical sales tactics everything went well. This is one of the few vehicle purchases I've made where I feel I got good deal and I would likely do business with them in the future. 2014 Focus

Patricia Mendez

2 de jul. de 2015

My experience there at Lake Elsinore Ford was GREAT!!!! The salesperson Leo was very courteous and listened to my requests thoroughly..One thing that I liked the most was that he wasn't pushy and demanding...I WOULD DEFINITELY RECOMMEND HIM!!!!

Sandra Pyles-close

2 de jul. de 2015

They always treat me like family. Great service from dropping off my car to pick up. This was our fifth vehicle purchased from Lake Elsinore Ford.

Connie Mills

1 de jul. de 2015

Nicol was awesome as always. The service tech was on his A game. Jose in detailing was exceptionalMy "Honey" Her Nick Name looked like she was just put on the show room floor!!!!!! I'm very impressed with Ford and their Crew.Thanks A Million, Connie a satisfied customer

Shirley Parsons

29 de jun. de 2015

BOUGHT A 2006 SUBARU FORRESTER. RORY COULDN'T HAVE BEEN MORE HELPFUL. EVERYONE THERE WAS EXTREMELY PLEASANT TO WORK WITH. AM REALLY ENJOYING THE CAR.

Saul Rodriguez

28 de jun. de 2015

I purchased a 2015 Ford Explorer about a week ago. Since the test drive until now, I have been enjoying the smoothness and drivability of the vehicle. Service was great from the time I contacted the inter sales department until I dove away in the new vehicle. The staff was extremely helpful and was able to help me with all the questions I had at the time.

John Hildebrandt

27 de jun. de 2015

I had a very good salesman DANE who continues to call me about my purchase.

Nicholas Kee

25 de jun. de 2015

Everything was quick and easy and Evan was great. Only problem I had was when I arrived home, I found the mood lighting did not work in my new vehicle.

Kasey Harris

24 de jun. de 2015

I came in for a 2012 Ford Focus gear shifting manufacturer recall. Nicole helped me & was great; she arranged the oil change to take place the same day, & was helpful in getting me a car to borrow for the day.Thank you!

Octavio Navarrete

24 de jun. de 2015

I brought my 2004 F150 in to service the transmission and make a repair to the window regulator. The service staff is always friendly and professional. Technician are honest and the repair prices are fair. I always bring my vehicles here with the confidence they will be repaired correctly the first time. Thanks!

Bill Mahrenholz

24 de jun. de 2015

I had to come in to have a faulty shock replaced. This a new shock...only 1 month old. The service was good this time, but my visit prior was terrible. I had spent $2500 on new shocks, brakes, tire rotation, oil change, and brake fluid replaced. Tire rotation not done, over filled brake fluid, dripped oil all over engine, grease all over fenders and grill. Very disappointed! Only came back to replace bad shock.

Micheal Jackson

23 de jun. de 2015

I brought in my F150 for a oil change. Everyone was helpful. The shuttle took me to wallmart so I could shop well my oil was getting changed then he gave me his cell phone and told me to call when I was ready to come back. He was there within 5 minutes, could not have had a better experience. Thank you.

Ron And Kathie Isenberg

23 de jun. de 2015

Great service Nicol is amazing - so great to work with her

JAMCA79

3 de mar. de 2015

Ed- our sales guy was awesome. Very personable and didn't waste my time. Everything was going well until the long wait for the F&I office and then the even longer wait to get my car. It was also the first time in my life a dealer sent us home in a car we purchased from them and didn't even bother to fill the gas tank up. Gave us less than a 1/4 of a tank. That is pretty sad in my mind. Definitely doesn't make me want to come back, despite Ed being so awesome

Marie Parker

4 de ene. de 2015

I went to Lake Elsinore Ford to check out the Ford Edge. I told the salesman Eric Locricchio I had recently lost my husband & was still very emotional. I did not need the bigger vehicle I owned & was looking for something smaller. I told him not to run my credit as I was approved for a loan by my credit union. He assured me my credit would not be run & told his manager Eric Lambert 2 times not to do so. Within minutes Eric Lambert showed up & began negotiating the deal offering me a low-ball trade value for my car. I said no to his deal when a 3rd man appeared. Feeling outnumbered by 3 men ganging up on me I asked for my registration & keys & the 3rd man kept trying to make a deal which I did not like. I left the dealership & when I arrived home was notified by LifeLock they had run my credit. I did not give permission & did not receive a copy of my credit report. Worse car buying experience. I think they invaded my privacy running credit without my consent. I would never send anyone to this dealership.

brodeurd50

29 de abr. de 2014

I came into the dealership in the afternoon to have my new car checked because the check engine light was on. I was disappointed to hear that they had to keep the car that I spent $42k on for an unspecified amount of time. The dealership gave me a rental car. My new car had less than 200 miles on it.While I was there, I saw a used car on the lot that I thought would be perfect for my daughter. So I talked to Bob, the salesperson who sold me my car, expressed my interest, and told him I'd be back with her that evening to drive, and most likely, purchase it. I made the appointment and she drove the car. Right after she got out of the car from the test drive, we informed the salesman, Darrin, that we definitely wanted the car. As we walked to the showroom, another customer appeared and Darrin turned to him and said "here is the car you are interested in," and handed him the keys. I was stunned. I said to Darrin, "are you kidding me? We just said we wanted the car! I made the appointment with Bob earlier this afternoon." Apparently, since I had arranged the deal with Bob, the commission for the sale would have gone to Bob and not to Darrin. So Darrin took the other guy's deal before ours. Even though we made the appointment first, drove the car first, and said we wanted it first, Darrin sold the car to him instead!! What kind of dealership, let alone salesperson, conducts business this way. He sold the car right out from under our feet when we were there first. How could they "better deal" me!!! What happened to integrity! Not only was I screaming and yelling, because I couldn't believe how underhanded they could be, but the finance dept. and the floor manager could care less. They just wanted the deal!! Sickening! Don't go to this dealership. Something will probably go wrong like this, and with your new car, then you will end up regretting buying from this dealership like I do.

CHEQUIP

4 de abr. de 2014

NEW FORD EDGE HAD A DOOR THAT DID NOT CLOSE PROPERLY. TOOK IT IN TO HAVE IT FIXED AND NOW THEREIS A WIND NOISE BLOWING THRU. REPAIR PEOPLE TOLD ME IT WAS NORMAL FOR THE FORD EDGE TO HAVE"CROSS WIND NOISE". NOT SURE WHAT THAT'S SUPPOSE TO MEAN. IT IS LOUD ALL THE TIME, JUST DRIVINGBACK AND FORTH TO WORK.THEY SAID THEY COULD NOT DO ANYTHING MORE TO FIX IT.WHAT A DISAPOINTMENT! PAID A LOT OF MONEY FOR THE CAR OF MY DREAMS AND IT'S BROKEN AND THEY CAN'T FIX IT!

DaveB1971

25 de feb. de 2014

I went in for an oil change on saturday. it took 2 hours to complete a 20 to 30 minute task. on the following day I discovered smoke coming out from underneath my hood, when I popped the hood to look. I noticed the oil cap was missing and I have a puddle of oil in my driveway. I called the dealership and they said that the service dept. was closed and they would call back tomorrow. when I finally talked to the service manager he told me to bring it in and he would top off the fluids. I brought my car in 4:30pm and it was ready at 6:15pm nobody came to me when the work was complete and nothing was done about the oil in my driveway. Because of this IM NEVER BUYING A FORD EVER AGAIN. This whole experience was an insult to customer service and I strongly encourage others to go elswhere.

kerberjr

4 de abr. de 2013

I had some issues with the sales contract because it had change and wasn't clearly explained to me. As soon as I filed a complaint I was promptly contacted by management and had everything explained to me in detail. My overall experience with them turned out to be good. My best experience was with the salesman who was very friendly and worked hard to find exactly what I was looking for.

happy dad

26 de nov. de 2012

just great service, they didnt try to push anything on us, did a free inspection and had a nice form that was very clear about the condition of our vehicle, even found a brake light bulb out that I didnt know about.

lhead

20 de dic. de 2010

Highly recommend Lake Elsinore Ford for Sales and Service. Dani in Service is the best Service Advisor that I have ever had. Recommend talking with him when servicing your vehicle. The dealership is clean and well organized for both sales and service.