Hound'92

30 de sep. de 2016

We were searching for a low mileage used Acura MDX. We met Vince Luburich on the lot, and over the course of a week and a half he worked with us to find the right vehicle. He was professional, courteous, responses, and best of all NOT HIGH PRESSURE! Vince is top notch, and although we went with another used vehicle from another Vinart location, I would highly recommend you seek him out if you are in the market for a used or new Acura.

Mskilton88

27 de sep. de 2016

Lehigh Valley Acura is first class all the way and would highly recommend! Jennifer and her crew were right there along the way to guide me thorough the process. Can't say enough.

eurotexan

6 de sep. de 2016

The service manager, Rex, at Acura provides first class service and leadership. No problem is w/o a solution. He communicates openly, whenever something needs to be done you can trust it is completed, and he will ensure time is spent enjoying the car and life w/o the hassles. For the first time buying a new car, if the car is outside of warranty, I would call Rex and his team for service, before going to another after market company. It is refreshing to see a company find leaders and reward leadership to have employees like Rex. Don't ever lose him, teach the same values he has, reward his hard work, and success will be yours. Thank you for hiring Rex. Thank you for helping me see I made the right purchase in my new Acura!

Markf88

3 de sep. de 2016

Quality car buying experience. Decent selection, Good service from sales, smooth transaction and quick paperwork. I Would recommend this dealership if searching for an Acura in Lehigh valley.

Aherrera

2 de sep. de 2016

Good quality cars beside the above and no pressure tactics.. My wife and I felt at ease all the time. Very friendly people offering us water and coffe throughout.

Ryan Donnelly

23 de ago. de 2016

I purchased from Xavier and found him easy to work with. He was honest when dealing with the price, quality, and features of the vehicle.

Margie

21 de ago. de 2016

Staff is very professional. Great customer service. Facility is clean and well maintained. Appreciate the shuttle service, car wash, and inspection checklist. Thank you for a great experience.

Drkate

20 de ago. de 2016

Maria Myers was extremely helpful and easy to talk to. New showroom is beautiful. Lots of amenities while you wait. Would definitely recommend to a friend.

Amisha

17 de ago. de 2016

Xavier was a pleasure to deal with from the start! He was patient and answered all of our many questions.

Renny

11 de ago. de 2016

Absolutely professional and tremendous value. I would definitely refer Maria and the staff to anyone looking for a vehicle. They got us done with the paperwork in less than an hour and the car ready to roll the same day.

Catuta

10 de ago. de 2016

Excellent customer service, quality of work and friendliness provided by Maria and her manager. I would highly recommend Maria and her manager to anyone who would like to purchase a new car at this local dealership.

Mjgreen1420

9 de ago. de 2016

Took care of our airbag problem by allowing us to use a rental car while waiting for the part to come in. Very nice service staff.

Mike

8 de ago. de 2016

All around superb service. All of the employees that I dealt with were excellent. I always feel that I am treated well and they take great care in providing quality services.

MDX

7 de ago. de 2016

I always have good experiences with this dealership. They go above and beyond and are always mindful of my time. Rex provided me with advice and information for the best payment options.

Loni Boyer

7 de ago. de 2016

This is my 4th Acura purchased here. Why go anywhere else? Best sales and service! They are knowledgeable and take pride in their products I'll be back

1234

6 de ago. de 2016

Although the situation with waiting for the part was extremely frustrating, the dealership did everything they could to help during the situation. They promptly him at the service as soon as they had the part.

acuraowner

4 de ago. de 2016

Jim from Lehigh Valley Acura's service department was SUPER helpful, informative and friendly making sure my vehicle was prepared in a timely manner and took time to address my questions and concerns. He even personally double and triple checked things for my own peace of mind! I highly recommend this dealership -- can't say enough. Everyone I have worked with or bumped into here has shown amazing customer service. THANK YOU!

volvo1255

2 de ago. de 2016

I bought my first Acura in 2005. I have been using this dealership since then. I ouch asked my 2nd Acura in 2012 and I'm still using the service department.

annro03

29 de jul. de 2016

I have just experienced another good service experience at LV Acura! Wayne assisted me in scheduling and handling the service appointment with great care. I trust the service department at LV Acura because I have had 8 successful years dealing with them. I love my Acura and would not trust anyone else to service this vehicle.Thank you!

ER

25 de jul. de 2016

It was time for my car's annual inspection. The Acura service was outstanding. They also handled the airbag recall at the same time, saving me from another appointment.

NEWVISION Communications

22 de jul. de 2016

My MDX required a major engine rebuild - it was a big job. The service department made it look easy. Scheduling the repair, coordination of a loaner car, communications during the repair and at the completion of the project were all spot on. It was an exceptional experience.

MetroWest Edu

21 de jul. de 2016

I took delivery of my long awaited RLX yesterday. Ray Ruiz was phenomenal going over all the safety features and recommended settings. The support crew of Maria Myers and Jennifer Hilbert were very accommodating. I enjoyed the buying process.

springy

18 de jul. de 2016

In the 13 years that I have owned Acuras, Lehigh Valley Acura Service has always been exceptional service. Coordinating the Takata airbag recall was no different. From securing a rental car, to fixing the recall, and also coordinating other service due (inspection, oil change, tire rotation, wiper blades, etc.), the entire process was stress free. I dealt with Rex and Jim on this service, but I have also dealt with Wayne at other times. All are very professional, very personable, very knowledgeable, and genuinely want to help their customers. I never hesitate to recommend this Acura dealer and their service department.

Eric in Center Valley

17 de jul. de 2016

Drove in over my lunch break to see if I could get an oil and filter change...they took my car immediately and wrapped up the service in 45 minutes. I was very impressed, and the complimentary car wash is alway appreciated.

Dariusz

16 de jul. de 2016

Excellent customer service. Quick and efficient.Lehigh Valley Acura service organization handled the situation exceptionally well. Returned car was not only fixed but also washed.

yezersk

11 de jul. de 2016

With the huge number of affected vehicles included in the Takata Air Bag Recall. I felt that Lehigh Valley Acura service organization handled the situation exceptionally well. Although without my ILX for three months the replacement process was fair and the providing of the rental car was beyond what other manufacturers did.

Gaildreyfus

9 de jul. de 2016

Xavier Diazwas my salesman and he was excellent! Honest , professional , and gave me a great deal. You can't ask for more than that! Thank you Xavier!!!!

MPM

8 de jul. de 2016

Customer service, especially by customer service, especially bye Jim or James. They took excellent care of my car, went above and beyond the standard effort, and made everything happen in a timely fashion. Returned my car to me cleaned and detailed and looking fantastic as well as repaired. He is a great asset to your customer service repair center.

AwesomeAcura2

6 de jul. de 2016

Pleasure doing business with LVAcura. We have been highly pleased clients of VinArt Honda and LVAcura for the past 22 years. Love the product. Love the service.

marie03

4 de jul. de 2016

I was very happy at the service and the friendly staff, also the flexibility of picking up my car. I also like that they offer specials and send me coupons to help keep my maintained. Thanks so much for another pleasant experience!

Dennisj

2 de jul. de 2016

They do great job, very professional. I would not go anywhere else. I was out of town in NJ and went to another Acura dealership the serve was very poor compare to Lehigh Balley Acura. Wayne is a pleasure to deal with

Sam&Mario

18 de jun. de 2016

Customer service was great ... Over priced for the service I had done . My B1 service light was on I did the oil change and filter myself and it basically came out to the same price for them to just do the tire rotation and check the fluids, brakes and battery life... and my fluids were said to be checked and filled but my coolant was low so I had to go and ask them to fill the coolant smhh... It just made me double guess if they actually checked all the items they were suppose to.. By the way the coolant was checked off as filled on the inspection sheet !

MartaM

17 de jun. de 2016

I have been coming to the dealer for some time with my Acura and always have a great experience. Last time met Rex and can not say enough about his great attitude and professional approach to the customer. Service was quick I was involved in decision making in regards to what needs to be done with my vehicle. Great looking new office and waiting room.Thanks,Marta

kb

16 de jun. de 2016

An air bag recall lead into having a rental car (not even an acura) for two months. I finally, have my original car back ONLY because they contacted me saying that my Acura TL 2010 is in high demand and for me to make an appointment with a sales manager to get me into another vehicle. So I bit on the offer needless to say, after 3 1/2 hours of my wasted time on a beautiful sunny day, a predictable sales process, no sale made on a newer used vehicle for me regardless, of me being a very unhappy customer after learning that I (my keys) got lost in the air bag recall shuffle when all along they had the part needed to replace air bag recall. I will never go to this car dealership ever again and I discourage others to do the same. All they care about is paying off their debt for the new "senseless" show room.

Kathyl Cruz

12 de jun. de 2016

Was very impressed. With the newly remodeled waiting room. Also with the fast and friendly service. Was there for a state inspection and oil change , wash very please that they washed and vaccumed car when service was completed

Kirbyjojo86

11 de jun. de 2016

The sales department went above and beyond to ensure my experience was 5 star! They were thorough, quick and always checked in to ensure I was comfortable

Dtowngirl

10 de jun. de 2016

The team made my purchase very smooth and easy. I had a good idea of what I wanted, and I worked with Rich who was very accommodating and a pleasure to work with. I was able to trade in my car, and find the right Acura to meet my needs. I highly recommend this team!

Retired guy

10 de jun. de 2016

Service visit . Everything was done on time , done well and at a fair price. Jim was very helpful and clearly described the service items and choices for today's visit.

MHaydt

8 de jun. de 2016

When I bought my 2014 MDX, I really wanted a white exterior and black interior. That was not an option at the time, so I settled for a different color. Loved my vehicle from day 1. I decided to trade-in the 2014 for a 2016, and very happy to finally have exactly what I wanted. I have no doubt I'll love this new MDX as much as the last two that I owned!

Nde4546

8 de jun. de 2016

Fantastic to deal with, quick efficient and extremely reasonable and loyal to returning customers; 6th straight Acura MDX, would not go anywhere else! Fantastic Mgmt and sales

Iobsts Sunoco

5 de jun. de 2016

Wayne, Jason and Jim have been a pleasure to to deal with anytime I need service.This is my third MDX and they are very knowledgeable and helpful with any question I have.

Ne1410s

31 de may. de 2016

The service guys were pleasant and helpful. Tried to find the problems that I was having. Pleasant and attentive. Gave me a nice loaner car while I waited for service completion. Asked about upcoming emissions and inspection so that I wouldn't have to come back.

Smohrey64

30 de may. de 2016

Came in for state inspection. Took to my place of work by shuttle and back. All service done quickly and car was washed and vacuumed before noon. Work was done professionally.

PT

24 de may. de 2016

By far the best service experience I've ever had with a dealership. Great service and good prices from a team that is committed to your satisfaction. I highly recommend them and will continue to get my car serviced by them.

Reilson128

24 de may. de 2016

I have clerk fed Excellent customer service. The dealership offers convenient hours. I usually experience aquick turn around time. Mimalpreciate thenfsctnthe dealership offers a complimentary wash & vacum, and the use of a loaner.

Fernandezangel

18 de may. de 2016

I bought a used MDX from Xavier he was professional and knowledgeable he helped me and my wife with our purchase. I recommend this dealership no haggling or games. But truly Xavier was the reason I bought the car the same day. If you looking for a car ask for him, he doesn't cut corners like my past buying experience with other sales people.

Reliable Product

17 de may. de 2016

Great experience. Sales person was very knowledgable and polite. Salesperson true to expedite and even ran to get the car. Sales manager came out to nature our experience was good.

rklemer

15 de may. de 2016

The only reason that I am even giving this review 1 star is because of the salesman we dealt with. The management was absolutely HORRENDOUS! Eoin was arrogant and condescending. I was the one purchasing the vehicle and they would only address my husband when speaking. On the day of purchase we were told we had a 5:30 delivery time. They did not begin to process our transaction until 7:30. We drove over an hour away for this vehicle, left work early, and rushed to make sure we were punctual. It was very disrespectful to our time. I would not recommend this dealership AT ALL. If you must use them, ask for Xavier, he was the ONLY reason we returned and purchased our vehicle here.

Joe M

14 de may. de 2016

AAA installed a new battery and the cable needed to be replaced which the AAA technican couldn'd do and i called Rex and he was able to fit me in

Ka29

13 de may. de 2016

Very nice people. Polite courteous and informative they always run on time and their work is great I plan on buying another car there in the near future I love the courtesy car wash and vacuuming they do It is worth the trip

DaveL

12 de may. de 2016

I own a 2014 MDX. Nice vehicle but there have been some normal warranty items and the regular oil changes, tire rotation, XX,XXX mile services, etc. I work with Wayne and with Jason in the Service Dept. Both are solid professionals and truly want to deliver high levels of customer satisfaction. I work with Jason most of the time. I give him 5+ Stars... He is really timely, a great communicator, and seems to work very hard with his techs to address issues. Their pricing is "dealer level pricing" but I think they work hard to keep costs down and earn your long term business. I plan to take my MDX to LV Acura for my next set of tires. Jason is working with me on two All Weather options.

jill long

12 de may. de 2016

This was the 4th time purchasing a vehicle at Lehigh Valley Acura and I must say every time just keeps getting better and better. Michael Silver along with Vince Luburich went well above and beyond any expectations I could ever imagined. When I left the dealership I felt like I hit the lottery on Christmas morning !!They took the time out to find me a great car at a great price .They were very kind , helpful and knowledgeable. I will definitely return again !!! Love this dealership !!!!

sheppyman

2 de may. de 2016

I have been an MDX owner for about 3 years. The service staff at LV Acura is second to none! I have had experiences with Wayne Kindall, Stacy Haines, and Jason Rose and they are all very knowledgeable and thoroughly explain the services available and suggested. They are not pushy and if you put services off they simply add reminders for your next visit which is very important for the driver's safety! Whether you are going in for routine work or something a bit more involved they often answer my questions before I can ask them. They are also very communicative and personable through email. I do not feel like a number, I feel like a valued customer! This is a tribute to the hard work and quality customer service at LV Acura!

NEWVISION Communications

27 de abr. de 2016

Excellent service from start to finish. I would recommend Lehigh Valley Acura to anyone interested in a new car. You can't go wrong with the product or service.

Acuratl

12 de abr. de 2016

Jim is a very nice person. But the price of service is very expensive.Wish have more discount for old customer. Then will go to service more often.

Mom2456

11 de abr. de 2016

Jason pleasant and always is on top of my car and when it will be done and total cost I enjoy dealing with everyone at this dealership

Cardude16

6 de abr. de 2016

I took my company's 2007 Acura MDX in for service. This car is a shared corporate vehicle and I knew it needed work. I called and scheduled the appointment for a laundry list of routine repairs. I arrived at the dealer and was greeted by Wayne and Rex. They were extremely friendly...especially for 7 am! Wayne called me in about an hour or so to let me know the vehicle needed a few more things, which with the way this car is driven I wasn't surprised. The one thing that Wayne did that I was very pleased with and wish more dealers did was even though the car was not going to be done the same day, he called me at the end of the day and gave me an update on how things were going and when he thought it would be complete. I went back the next day to pick up the car and it drives like a dream. We as a company are very pleased with the work done by Lehigh Valley Acura. We appreciate the exceptional work and fantastic customer service! We look forward to doing business together in the future.

Frenchy

5 de abr. de 2016

New car and they already found something wrong with it. Thought acura were better than other makers but I was wrong. Also found out that my car was a demo. Didn't know that

Happy customer

4 de abr. de 2016

I took my 2012 Acura TL in for inspection, oil change and four new tires. I had priced the tires around and they were competitively priced and included free wheel alignment. The service reps are always courteous and helpful. I appreciate the complimentary car wash and vac. And the free coffee and bagels make the wait a pleasure!

Connie

28 de mar. de 2016

I forgot to get my Acura TSX inspected and was in a panic. I called them and they got me in the same day! Everyone is nice to deal with and there's a nice clean place to wait. It's always a good experience dealing with them.

kenoster

28 de mar. de 2016

In February I came in with a road noise problem and was advised that after 19000 miles that all four tires where wearing on the inside causing road noise. I asked how can that be after only 19000 miles the majority of which was highway miles and also no bad weather driving as the car has been in SC for the winter months. No answer, the tires had been rotated twice and there was no alignment problem. The rep, Stacey said the LV Acura would correct the problem, she had to talk to service manager and tire mfg. She said problem would be fixed by replacing ALL tires at no charge. We scheduled a return visit for March 24th which was after we returned from vacation. On March 24th I came in dropped the car off and a few min late I received a call that said, Stacey is no longer with Acura and no discussion was done with service manager or tire rep. Jason would now have to do that work. 3 hours later Jason called to say that tire rep would only give credit for 25% of rear tires only and that the rest of the cost was mine to bear. This was not what I was promised in February. I reluctantly had the rear tires replaced.I am disappointed that LV Acura did not live up to their February service call promise to replace all four tires and I am disappointed in ACURA corporate in that the quality of the $50K MDX which was sold as a " high quality luxury car" is not up to that standard.I have recently taken the MDX on a road trip and the road noise is still present.I

nanovic

26 de mar. de 2016

Always great service; would take my car nowhere else.I have q 2006 TL with 183,000 miles on it. All service done at LV Acura but for one oil change at LV Hyundai (In a hurry; full up LV Acura sent me over to LV Hyundai).

BusyBusy

22 de mar. de 2016

Rex Weaver and company certainly took care of my car needs. As always, they are so courteous and friendly. It's always stressful going in because you go in for one thing, here I needed an oil change, and you find there are other services that need to be done to keep my car running efficiently, and the service people explain everything and do not pressure you that 'it has to be done'. I think that LV Acura is run top notch and I have recommended them many times.

BusyMom

12 de mar. de 2016

I can honestly say this has been a dealership we enjoy working with...we have owned 4 Acuras and have leased/purchased 2 of them from Lehigh Valley. They are fair and the purchasing process moves along quickly. The service department is amazing and it's nice to see the same advisors year after year working there.

gsud

10 de mar. de 2016

Brought in my 2012 TLX for an oil change. Was greeted by an employee in the parking lot, even before entering the building and directed to the service desk. The paperwork to write up the order was efficiently done. I decided to wait for the car, was told about 90 minutes, but it took only an hour for me to be on my way. The service desk is very proficient and lives up to the true meaning of the word - "service". Well done!

Jim2009

3 de mar. de 2016

Hats off again to Rex Weaver and his entire Service department. Brought in my 2011 MDX for an oil change and tire rotation for the $24.99 service special that I received by email. Can't beat that price! Stacy, as always was her ever pleasant self and greeted me with a smile. She informed me that I needed a 4 wheel alignment and negotiated a reasonable price since I was not expecting that repair at this time. Work was done in a timely manner which got me to work on time. The Vinart dealerships are the best dealers that i have ever dealt with. Thanks to Andy Wright's guidance, my family owns two Hondas and 2 Acuras! We will never purchase a car anywhere else.Jim Castagna

Marty22

1 de mar. de 2016

Had regular service for my MDX, and as usual, service was excellent, prompt and thorough. Can't beat that complimentary Wash and vacuum! People were friendly.

kbd1964

29 de feb. de 2016

I recently brought my Acura TLX in for service (Inspection & Oil). Stacy was very thorough and pleasant to deal with! I was in and out with dropping my car off and picking up my loaner. Before I leased my Acura I heard from my friends that Lehigh Valley Acura provided excellent service and so far they have lived up to that recommendation!

imranger

26 de feb. de 2016

Took my MDX in for inspection and service. As always their service advisors were cordial, understanding and helpful. When I picked up my vehicle a representative even helped me set up my autophone to my cell.

Alan

15 de feb. de 2016

I had my Acura in for oil change and related services. The technician advised me that the front brake pads were showing wear, so I had them replaced as well. LV Acura ervice is always courteous and efficient..

Leeann

4 de feb. de 2016

I arrived at the service department to order mats for my RDX. They had the mats in stock. The service folks vacuumed my car, washed the car and installed the mats. Excellent service

2011 MDX

3 de feb. de 2016

Great experience with sale department as well as other members. Will Def go back!! Very friendly and knowledgeable as well!

Joe M

24 de ene. de 2016

I had my oil changed becasue even though the reading showed 50% the "check oil' message kept coming on!Service was able to give me an appointment for the next day. The technican who changed the oil fogot to reset the "oil reading" to 100% and I called the next day and Stacy walked me me through resetting the guage

Pat

24 de ene. de 2016

I hadn't driven the car for a few months and wanted it checked out even though it didn't need the oil changed by mileage. It was thoroughly checked, needed just a few minor items, and now I feel confident driving the car myself and having my son drive it. I always look for Wayne - he is great.

MartaM

14 de ene. de 2016

I have been there twice now with my Acura. Always great service. Wayne at customers service communicated with me clearly and ask for my agreement every time something needed to be done also was clear on pricing which was very important to me. Highly recommend the service there.

Chip#1

10 de ene. de 2016

My wife and I have been buying or leasing various Acura models at LV Acura since 1990. In total, seven: Legend, Integra (2), RL, TSX, MDX and our 2014 RDX. Great sales, service and support staff. I like dealing with Wayne Kindall in Service. He is always personable and professional.

Ed

2 de ene. de 2016

I have been using the service department at Lehigh Valley Acura for 10 years now and find them to consistently provide excellent service. The staff is very knowledgeable. The mechanics can always address my issues. Pricing is reasonable. Parts are usually always in stock. Customer waiting area is very nice and friendly.

Sue

1 de ene. de 2016

I have been doing business with LV Acura for a number of years and have always been satisfied but this was by far the best experience. My car was towed to the dealership on a Sunday morning and by Monday afternoon I was back on the road, repairs made, car cleaned, everyone happy.

Bob

24 de dic. de 2015

We have purchased 4 Acuras from LV Acura over the years and are completely satisfied with the level of service before, during and after our purchases. Ray Ruiz is friendly, courteous, fair, and an advocate for the buyer. He doesn't forget about you after the sale either. He remains in contact and is available to assist in solving any service issues you may encounter. A great experience that we would recommend to others without question.

salty1234

21 de dic. de 2015

I originally came into this dealer wanting to test drive one of their vehicles to compare it to my 4 month old Acura purchased at another dealer in New Jersey. After having to go in for services multiple times for an issue that was never resolved and they deemed not a big issue, resulting in a miserable driving experience, I decided to try a dealer in PA. Their vehicle did not have the issue mine had and although I wasn't originally intending on buying a new vehicle (thinking my dealer would do something for me), I ended up deciding to just purchase that day. I worked with Maria and she was helpful from the moment I walked in when I told her I just wanted to compare their car to mine and she was not expecting any sale. Ultimately, Maria worked with me and my situation to get me out of my current Acura and into another one that did not have any issues. Although, it was a long day for me, I was able to drive home in a new car with everything done and taken care of for me later that night. Despite it being a stressful situation (having to buy another Acura in just a 4 month period of time), the entire team was patient with me and made the process as easy as they could. Maria took the time on another day (better for my schedule) to go through the Acura with me in more detail than my original dealer did. She has been prompt with responses to any of my questions. My recent visit to service to replace a key I lost was very pleasant as well. I am really happy I discovered this Acura dealer. It takes me 45 minutes to get to them, but the service you get is worth it.

happy-ac-owner

19 de dic. de 2015

Repair was done quickly Loaner vehicle was amazingSpeedy drop off and pick upFriendly staffA truly positive experienceThank you Rex Weaver and the Acura service team!

Sanjaymgl

11 de dic. de 2015

I had a wonderful experience buying my car. Sales person Maria made buying easy for me. She was able to answer all my questions and quickly coordinate with my credit union to speed up delivery of the car. My only gripe about the experience is the fact that they only had 1 set of keys for the car, which cost me an additional $200 to get a second set.

jcpatt

3 de dic. de 2015

I contacted Rich Berkheimer in the sales department asking him for some ideas on a pre-owned first car for my daughter. Not only did Rich listen to what type of car I was searching for, but he also explained numerous differences in makes/models and how each car suits different styles of drivers. Safety and reliability were a major factor for Rich over performance and style. That made me extremely at ease due to the fact that this was a car for a teenager. Rich offered far more than most sales people that I have dealt with over the years and he truly is looking out for you as a person and not just another sale. I purchased a great pre-owned Acura TL from Rich and will definitely return when looking for another car.

preownedTL2013

17 de nov. de 2015

A family friend had purchased two cars from this dealership, so we gave it a try and found a car that we liked. There were some issues with the processing of paperwork and minor problems with the vehicle itself, but after speaking with Rex and Andrew it was immediately taken care of. Rex was great and provided the best customer service. If I were to purchase another vehicle it would most definitely be through Rex and not another sales rep.

todds rxs

12 de nov. de 2015

I know I'm going to get great service. Both Stacy and Wayne are very thorough, they explain everything extremely well and the ServiceTechs ALWAYS get me going in a timely basis.

mmakoul

5 de nov. de 2015

Rex Weaver personally picked up my MDX to install an airbag upgrade. He did this out of concern for our safety. Such exceptional service is almost unheard of in this day and age. I couldn't be more impressed with the level of service and professionalism.

barbara.craigmcguire

5 de nov. de 2015

The people in this service center go way beyond! I have been using this service center since 2001 and have never been unhappy with them.

PapaG

31 de oct. de 2015

Bill Cossman and the LVA team not only beat my target price, they worked very closely with me to make my purchase process pain free and even helped me get my old car ready for private sale. I hate when I know more about a car's features and functionality than a sales person, but Bill is the MOST knowledgable salesman I've ever met. My car has exceeded expectations (for goodness sakes, it drives by itself!!) and the one hour drive for me to get to LVA is well worth it.

beth

30 de oct. de 2015

We choose Lehigh Valley Acura on a recommendation from a Honda dealer in the Montgomeryville, PA area. They said they were the best Acura dealer around. We were very pleased. From our car salesman to our finance person, it was all good. We bought a preowned RDX and were traded as if we had bought a new car. Well done!

MP

30 de oct. de 2015

Amanda is a great salesperson . . . she delivered on all her promises! The dealership was very responsive and welcoming.Only one frustration: the financial person who's the designated hitter for selling add ons (e.g., extended warranties, leather protection, etc., etc., ) doesn't know when to stop pitching. I finally had to tell him to stop talking . . . he's is painful! He was try to re-sell you the tires you just paid for if you don't threaten to walk out of his office.Excluding him and his strong-arm tactics, great experience!

Zohny

30 de oct. de 2015

I had my 2003 MDX serviced here several times and they were always prompt accurate and very nice. Most of the work they did for me was Acura recalls, but my experience with their work has very good.

Munizjes

22 de oct. de 2015

Amanda and Stan were unbelievably helpful! They took the time to work through an incredible deal for me, all the way up until the doors closing. I couldn't believe how kind and generous they are. Thank you for a remarkable experience!

marie03

19 de oct. de 2015

Everytime I go to the garage to get "service" I cringe...ya never know what they are gonna come back with, what needs fixed......I never feel that way at Lehigh Valley Acura. They work with me, there are always coupons and they wash and vacuum my car. The staff is very friendly and out of their way helpful! Thanks!

jnbrita

5 de oct. de 2015

I came in to renew my lease and at the end of my visit received excellent customer service and a great new car. The sales team was knowledgeable, helpful and welcoming. I would highly recommend this dealership to anyone.

carbuyer12

30 de sep. de 2015

I recently have been shopping for a new car. I went to Lehigh Valley Acura and worked with an excellent sales consultant, Maria Meyers. She was very knowledgeable and I enjoyed all the explanations of the new technologies. She provided good advice. I never felt rushed or pushed. I would definitely go back there again to shop for a car.

briant

24 de sep. de 2015

I was on my way to New Jersey to purchase a BMW or Mercedes Benz, but I couldn't make up mind which car to purchase. A friend mentioned to me that I should look at the Acura (a car I knew nothing about). I went online and found Lehigh Valley Acura and as they say, " The rest is history". I have two words for you... Vince Luburich. Vince has to be the nicest Sales Consultant I ever met when it comes to purchasing a vehicle. No pressure, no hassle, just an all around nice guy with a lot of knowledge about the cars they sell. If you are looking to purchase an Acura, check out this dealership, ask for Vince, and tell him Brian T. sent you!

rickacura

19 de sep. de 2015

Your staff at Lehigh Valley Acura handled all my requirements in an exceptions manner -- had my oil changed , tires rotated and balanced , and replaced the rear differential and transfer case fluid -- all was done in a friendly manner -- thanks again

Dustin&DevonW19

18 de sep. de 2015

This is the second time I brought my car to the service department since I bought my car in April and my husband and I have to say the have phenomenal service from the moment my husband and I walk in to the moment we leave. They were able to diagnose my problem and even said my battery was going bad and in the end I walked out paying nothing when I got a new fuel cap, battery, oil change, tires rotated and filter changed. I have never been to any where else where they really care and treat there companies life family. We will defiantly recommend Leigh valley Acura and there service department! Way to go! Keep it up :).The Wilsons

Luis

15 de sep. de 2015

Always been great for 15 years been using service . Always a friendly visit and great customer service , will always use service here . And recomend to any relatives and family .

Actl1

13 de sep. de 2015

Thanks for being such a great service department. When there's a problem they usually dionose the problem right away & service writers seems to know the answer to the problem as well, which helps the mechanics. At times some work can be very costly, but somehow they will try to make a way to save u money. Also service writers are very professional, courteous, & greatly appreciated!!!!

Connie

13 de sep. de 2015

Everyone is always pleasant and easy to deal with. The service is good and the facility is very nice and clean with free internet so I can work while I'm waiting.

heather

13 de sep. de 2015

The service provided at LV Acura is always beyond my expectations. The service dept attendants, the service schedulers and the service technicians provide superior service.

BobnRobin

26 de ago. de 2015

Our Service Adviser was pleasant and efficient, explaining what would be done and the associated costs. The services were completed before the expected time and we left with a washed and vacuumed car, which is greatly appreciated.

deron001

25 de ago. de 2015

Went in for annual PA inspection. Also had several minor issues with a tire and theTPMS system. Also had some brake work done as well. Out in just two hours. Wayne isvery accomodating and easy to easy to work with.

Acuragirl80

21 de ago. de 2015

I have nothing but confidence in the Acura team. Wayne is excellent and accommodating. The work they do is top notch. It is a pleasure doing business with them.

bluehenfan

19 de ago. de 2015

I've been coming here for over 10 years. I have owned two TL's and my wife has an MDX. Everyone in the service department, especially Wayne, are very nice and accommodating. They truly care and make sure I understand what needs to be done, what it costs, and how long it will take. I never feel pushed or rushed into a decision. The work is always done right and in a timely manner. I highly recommend them.

Anne1955

18 de ago. de 2015

The service department folks were very cordial and helpful. I was offered a shuttle, as the work was estimated to be a 2-1/2 hours and I didn't have time to stay at the dealership. As it turned out, I was able to arrange a ride, but I certainly appreciated the offer. The new parts were installed and my car was washed and vacuumed!!!! Love that!

Truggs

17 de ago. de 2015

Wayne was quick, professional and accommodating. No reason to go anywhere else! Plan on keeping my Acura as long as makes financial sense and feel confident this is the service I trust.

Mbarrovecchio

3 de ago. de 2015

The Lehigh Valley Acura Service Team works hard to show me that they value my business.They are friendly, professional and accurate. The work is always done right the first time.Do yourself a favor and have your vehicle serviced here!

RichK2014

2 de ago. de 2015

Another pleasant experience during a routine service visit. The service team, especially Wayne Kindall, took care of my 2012 MDX servicing in a professional and timely manner. Thanks again to everyone and also to the service bay pros.

Hellen53

31 de jul. de 2015

Always friendly. Keep you updated on your vehicle status provide drinks and bagels for breakfast. Have tv on for entertainment. They Always make sure your okay

Mpatti123

27 de jul. de 2015

I have been going to Acura for thirteen years. They explain every part of what is wrong with my car when I go in basic terms so I can understand. They are quick and direct to the point. They don't try and sell me something I don't need. There service center is the best. That is why I keep going back year after year.

Nepo

27 de jul. de 2015

No issues, car fixed. Loaner cars make all the difference. As long as i have a loaner i dont care how long they need to fix my car. But they are pretty fast.

alancunn

25 de jul. de 2015

I have always had great service at Lehigh Valley Acura. I called on Friday afternoon and they scheduled the service for the next morning at 8:00 am. When I dropped off the car, I was immediately met by Wayne Kindall. Wayne walked me through the exact service which would be performed and shared with me the cost for each service. He accurately gave me a time required of 90 minutes. Exactly 90 minutes later, the car was completed.When I got back to Lehigh Valley Acura, Wayne went through the complete report on my car. He kindly found a discount for 15%.Also, LVA provides a free wash and vacuum of my car which is a savings of $15.00.Overall, my experience at Lehigh Valley Acura and with Wayne Kindall was excellent!

Karmike

20 de jul. de 2015

I have been taking all of my Acura vehicles to Lehigh Valley Acura for the past 10 years and I have always been pleased with my service experience and I do not expect that to differ in the future.

todds rxs

20 de jul. de 2015

One of the best service departments I've ever dealt with. Great explanations of all service required. Friendly, courteous agents. Very clean service area and sales floor.

natped

14 de jul. de 2015

I have been taking my car to the Acura Service Department for 4 years now and I could not be happier with the service they provide. I have worked with Wayne and he has always been so professional and through while still bringing a personal touch to the experience. I always walk out of there feeling confident in the service I received as well as like I am the most valuable customer they have. I will continue to take my car here for years to come.

MikeyD

14 de jul. de 2015

Lehigh Valley Acura has always provided excellent servicing of my Acura automobiles. I've been a customer since 2007 and have owned 2 MDX's and 2 RDX's all which have been serviced at LVA. I find the work is done right the first time and the service staff is always very knowledgeable and friendly. That's why I keep on coming back.

kimkathy

11 de jul. de 2015

all work that was required was explained. waiting room is clean and comfortable thus waiting while work is done is always pleasant. coffee and bagels is a very nice touch.

Kate

9 de jul. de 2015

My most recent experience with Lehigh Valley Acura Service was excellent. The service employees were congenial as well as courteous while accommodating my needs to have the work completed on my vehicle.

todds rxs

7 de jul. de 2015

Excellent timely service they explain everything in detail friendly showroom is always clean service area well maintained TV programming is so so ...my 2002 RXS has 176000 miles and runs like a clock

volvo1255

6 de jul. de 2015

I always take my Acyra to Lehigh Valley Acura, I purchased my 2 Acura's here and I always have them do my services. M

ajbray

4 de jul. de 2015

From the time I step foot in the parking lot of LV Acura, I am treated with the utmost professionalism and respect. This morning, as I walked toward the service door, a technician made eye contact with me and immediately stopped what he was doing to open the door for me. That set the tone for the entire visit as everyone I came in contact with was kind, courteous and professional. Wayne Kindall, my service advisor, is always a pleasure. He keeps in close contact with me about what service is recommended for my car and is straightforward about costs and necessity of these services. I cannot say enough about Lehigh Valley Acura's service department!

larik9

3 de jul. de 2015

Had the pleasure of dealing with Wayne Kindall. Wayne gave a detailed explanation of the service needed when I dropped off the car. Since I was waiting for the car, then on to a meeting at work, I needed an estimate of the time it would take to complete the work. Wayne estimated the car would be ready by 9 am. My washed car was ready by 8:59 with everything completed as quoted. Excellent service.

Jmjsatisfied

29 de jun. de 2015

A faulty Bluetooth kept me returning to Acura service. The determination to solve the dilemma was relentless. I was kept in the loop throughout the multiple visit service process. Rex assured me that nothing less than perfection would be an acceptable resolution for my misbehaving Bluetooth. On two occasions arrangements were made to pick up my vehicle at my place of employment or my home, the later leaving me with a loaner car (an unexpected treat). As my schedule was busy, every effort was made to accommodate me. The outcome was a fully replaced system by which I now have operational Bluetooth in my RDX. I have and have always had confidence in Acura service. I tell everyone I know about the pleasant, easy to work with service staff. My cars have always been returned to me washed, sometimes waxed, and service fully explained in every detail. The Acura vehicles are great cars, but it is the service that keeps me an Acura customer.

DanielleandJeremy

28 de jun. de 2015

We have now purchased 3 vehicles (2010 TSX, 2012 MDX, and 2014 TL) from LHV Acura. The sales team is awesome as is the finance team. I never got the run around on price or trying to be upsold, just straight forward to and to the point. In fact the last car the deal was so smooth that I left the same day within an hour with the car (fully detailed I might add) Since it was after hours there was a few things that needed to be done the next day and the sale person drove to my wife so we did not have to come all the way back out.I should point out I have to drive 45 minutes to get there and there is another Acura dealer 15 minutes away in Reading.... but because of the service and ease of making a deal I will be back for a new TLX in a few months!

cjblose

27 de jun. de 2015

Had the pleasure of of dealing with Wayne Kindall, Acura Service Advisor. Wayne understood my time constraints and surpassed my needs and expectations. The VINART line of dealerships, as a whole, is truly exceptional. Customer for life.

LSLJC

25 de jun. de 2015

I have a 2008 Acura TL that was having engine issues. It finally let me down on the way to work. I was able to limp home with the vehicle and immediately called Wayne Kindall - my service advisor. Wayne was very accommodating - I was able to bring the car in for emergency service and while there had major engine maintenance done (timing belt). Wayne arranged for me to have a loaner car (brand new TLX !!!) while mine was in the shop. The LV Acura service folks worked on the car late into the evening and I had it back the next morning.To top it off - Wayne found that I was part of special program that entitled me to a 15% discount off of the total bill. Thanks to Wayne's diligence I saved around $267!!!!I would recommend the Service and Maintenance folks at LV Acura to anyone looking for great service at reasonable dealership prices.

JJS13

24 de jun. de 2015

I recently brought my 2004 MDX to the service department Lehigh Valley Acura for its second 105,000 miles service. I purchased the vehicle new from Lehigh Valley Acura in 2004 and it now has 210,000 miles on it with zero major repairs. I have always received exceptional service at Lehigh Valley. This is the reason that I travel 3 hours to bring my MDX to Lehigh Valley for all of its scheduled maintenance. There are many other Acura dealers closer to my home in NY but I continue to travel to Lehigh Valley because they have always treated me honestly and fairly. I'm hoping to get another 100K out of the MDX.

md2277

24 de jun. de 2015

Just pulled out of lot to realize I had to fill up my own gas, they did not fill my first tank, they made be pay 7.00 for a stick of touch up paint told me it was a "negative deal" twice for them so couldn't just give me the paint, Sales Manager low balled me on my trade-in, 3500 less than 5 other dealers in the area, told me that they would have to recondition my car before it goes to auction (ware and tear on the seat,etc.) LOL really, who fixes stuff to a car that you take to an auction to wholesale!! When I went to do my paperwork, I waited by myself for about 10 min before the finance manager, than after that filled all my paperwork out. Sales person was rushed, seemed that they didn't have all my paperwork ready for me (why I sat alone for 10 minutes). When I told the sales person I was looking at another car and they asked me what the big difference was, I told them there are giving me 3k more for my car..sales person says "Well to each is own" LOL, well not your team just under values their trade ins...Just overall a really bad experience.

Ka29

24 de jun. de 2015

Maria was great attentive smart and funny. everyone at the dealership was friendly and always asked if I needed anything. I never felt rushed or pushed into anything. Itwas the most pleasant car buying experience I have ever had. Would go back again

TL-PHIL

22 de jun. de 2015

This was my first time at this dealership and to be honest it was a very good experience. Took care of all my concerns and questions I had related to my 2010 Acura TL SH-AWD. Staff was very professional and polite. Thanks Lehigh Vally Acura, you guys will be seeing more of me in the future.

Joanne

22 de jun. de 2015

I took my RDX in for state inspection and emissons. When I arrived for my appointment Jason Rose came out and opened the door for me. He went over everything thouroughly. While choosing to wait for my car, Rez Weaver took time out to sit in the waiting area to chit chat. Not to mention, the complimentary coffee and bagel bar. I felt like my business mattered! Thank you to the service team at ACURA for the royal treatment!

76767676

18 de jun. de 2015

WE HAD A GREAT EXPERIENCE WITH SERVICE & SERVICE ADVISOR WAYNE KINDALL. HE TOOK CARE OF ALL OF OUR NEEDS. WE WILL DEFINITELY USE THEM AGAIN.

CPNsr

17 de jun. de 2015

I have dealt with Lehigh Valley for a number of years and find the total organization to be excellent. I live 65 miles from the dealership, there are other Acura dealers in my area but refuse to spend another second nor another dime at their dealerships. Lehigh Valley lacks the car dealership attack methods but rather focus on developing a repeat and satisfied customer.

Subhash

9 de jun. de 2015

I was there for oil change and they test my battery and was under performing so they replace it for me and did really good job for washing and applying wax n armor all on my car for free. Very shiny!

Sue & Ed

9 de jun. de 2015

Jennifer,Maria,Fernando and Geno could not have been any better. They took the time we needed to review everything and answered all of our questions. When we came to pick up the vehicle they went over everything in great detail and left nothing to chance. We would highly recommend this dealership.

jimstreeter

8 de jun. de 2015

I was greeted by Maria Myers, sales consultant. She was extremely knowledgeable and very polite. She was very interested in my needs and went over the TLX thoroughly. After the test drive we were introduced to Jennifer Hilbert who is the general sales manager. She was both welcoming and extremely accommodating. Although I did not purchase the Acura, and decided to go with another manufacturer, I must say that the entire experience was a real pleasure. At no time did I feel pressured to purchase the car and that is very rare at most other dealerships. The dealership was also clean and very well maintained. It was a great experience and I would highly recommend Lehigh Valley Acura.

studmuffin

8 de jun. de 2015

always most pleasant to deal with. service completed quickly with never a bring back for uncompleted issues. just purchased 5th new car from this dealer. great service is primary reason why.

Alexa2323

30 de may. de 2015

My sales men was Nick he was a good guy knew his stuff about Acura's and knew the car I wanted and found it for me!! I came in and saw the Acura TL I wanted but it was sold. Nick called me that Monday said they have a car exactly like the one I wanted! I came in and there she was! I loved it i knew I was going to go over budget so he worked with me but I still wasn't satisfied with my payment ect. I called back and spoke with Vince Ramos which by the way is a great guy! Anyways he called me and said come on in he got my payment where I wanted it to be I would defiantly recommend this dealership as Vince went way above and beyond what he had to do and I really appreciated it.

Jeff Rossetti

24 de may. de 2015

I bought the Acura MDX in 2010 from LV Acura and they have been the sole servicer of the vehicle. Wayne Kindall has been taking care of my wife in managing all servicing of the vehicle. Wayne is outstanding - he is a pleasure to work with, he knows the vehicle very well, his first focus is always on the customer's experience and quality of service, and the service department's integrity is apparent and consistent. I have been a customer of Vinart for 11 years, and also own 2 vehicles from LV Hyundai. I'm looking to trade-up to a new certified pre-owned MDX soon. It's a terrific vehicle and the service department embodies service excellence. Thank you to Jennifer Hilbert, Rex Weaver, Wayne Kindall and their team.

Annoyed

11 de may. de 2015

Went to have the oil changed. Had a coupon the dealership had sent me. They told me they applied the coupon, but never did. When I asked them about it they said they'd credit me towards my next visit. I asked to have the difference credited back to my credit card instead. They said they would, but never did.

Secero

6 de may. de 2015

The dealership is clean and has all the modern conveniences of home; wi-fi, complimentary coffee and breakfast/treats. I took my car in for a routine service/inspection. The staff was extremely pleasant and proactively addressed any potential concern that may have arisen upon check-in. I was also greeted by the service manager who took the time to check on my needs and to update me on my service progress. The car was returned to me earlier than expected and cleaned inside and out.

Tbone 345

4 de may. de 2015

Geno and Maria at Lehigh Valley Acura introduced me to the new MDX and it became the car I had to have. They took the extra time from fitting car seats into the vehicle to make sure the kids would be comfortable, to an extensive and thrilling test drive. The financial terms were easy to understand and very agreeable. I would highly recommend Lehigh Valley Acura to anyone interested in driving one of the most sensible cars ever made.

cogs

27 de abr. de 2015

Moved into the area from out of state and needed the inspection/emissions test completed. They scheduled me quickly and performed the service within an hour. They are on the higher price end for this work. However, they did not come up with any phony additional service.Their Wifi is a bit weak, generally well below DSL speed. However, fine for email.

Blumen

24 de abr. de 2015

The Maintenance service provided included: oil change, tire rotation, inspection. Everyone in the Service Department is professional and a pleasure to interact with.Highly Recommend.

elimatos

14 de abr. de 2015

Personalized service when you get a call to remind you that your yearly inspection is coming up and you get scheduled right in. The staff is always courteous and friendly.

Brian

13 de abr. de 2015

I have not purchased yet from LV Acura, but I have to say that the service center is hands down the best i've ever dealt with. Very knowledgeable, and customer friendly! They give you quotes well in advance on upcoming services and put the decisions in your hands when performing work. I have never felt any pressure to have any excess services performed. Also, complimentary wash/wax options, as well as a great waiting area. I would recommend anyone to choose this dealer, they rock! :)

Heman

12 de abr. de 2015

When buying a vehicle, it drives me crazy when I have to explain features/options to the dealer. Thankfully, Richard knew his cars and guided me to the right car for me. Well done! And I felt I was treated fairly and received a good price for both my trade-in and new TLX.

Eric in Center Valley

12 de abr. de 2015

Vinart has been a consistently great shop to take my TL for all minor and major services. I bought my 2008 TL at Acura of Ocean in NJ, and the only thing I get done their is the free oil change...I just don't feel comfortable there. Vinart shoots it to you straight and I appreciate that...and I'm always appreciative that Wayne finds a coupon for me.

Knitaknee

11 de abr. de 2015

Service and sales. Top notch. On fourth vehicle from this dealership.

Heracles

29 de mar. de 2015

Our mdx needed. A timing belt service and additional services. The service department ensured we had a loaner and accommodated our work schedule. Always a great for there and. Never feel like other dealerships that make you feel you get charged extra for just what you drive. I would never buy a vehicle from a dealership which had a poor service department.

Nicole

24 de mar. de 2015

I do not live in the area, but I have heard and read all great reviews on this dealership and they had the exact car I was looking for. I made an appointment and met with my sales representative and my entire experience was wonderful. I had a very knowledgeable sales representative help me and walk me through the different options that were available to me. The exact car I wanted was on their lot and they were able to send me home in my brand new car. I would highly recommend this dealership to any person searching for a new car. They offer great customer service and great prices for new cars.

Raymond

22 de mar. de 2015

I purchased a new 2012 Acura TL through Bill Cossman who over the past years has turned out to be a wonderful friend. Every time I would stop for service he is always so friendly along with Wayne from the service department. Both are always asking if myself and the car are ok. They are truly concerned about the well being of their clients and also their cars. An absolutely great place to have your car serviced.

CMV

17 de mar. de 2015

Great service. Took my car in for oil change and 15,000 mile check, The car also needed a new battery and I was still out of there in less than an hour. Staff friendly and informative,

dsiegle1213

2 de mar. de 2015

Took me car in for service and was greeted by Brian, and Stacy. They took care of my needs quickly and got my car in the shop right away. Service was quick and efficient. Great service, friendly staff and nice facility.

atown82

23 de feb. de 2015

My wife and I recently visited this dealership to test drive, and eventually purchase, a 2015 Acura MDX. We were greeted by Vince Luburich who was very nice, respectful, and knowledgeable of all Acura vehicles. I have to say, most times I visit a dealership the salesmen don't know the difference between gasoline and motor oil, but Vince definitely was able to provide alot of valuable information regarding the MDX (even knew that the 2014-2015 model had a ~300lb weight decrease from the previous generation). My wife and I eventually decided to buy the vehicle and I'd say our experience with Vince definitely helped our decision. We had gone to Lexus of Lehigh Valley about 2 months prior to check out an new NX and were not satisfied with the salesperson we dealt with, so it was refreshing to work with someone who knew what they were doing. The price we eventually received was also pretty good (on the low end of KBB Fair Market Value for the vehicle).Now dealing with the sales manager on the other hand was a different story (Don't fall for the hustle or succumb to the pressure!).

wkomnath

18 de feb. de 2015

Great service experience. Did the job in a timely fashion at a reasonably price. Good friendly staff, Stacie did an excellent job. Would recommend the dealership to myfriends.

Max cesar

14 de feb. de 2015

Lehigh valley Acura thanks . Great team/great service love you guys. Love my Acura I would recommend lehighacura to anyone who's shoping for New or use car

Roberta

9 de feb. de 2015

It is my pleasure to write this review. I absolutely love doing business with everyone in the service dept. With a special thank you to both Brian and Wayne. You gentlemen are awesome and provide excellent customer service. Your always friendly, always joyful, always a pleasure to work with. Thank you so much for all you do!

gstringe

6 de feb. de 2015

As usual excellent, courteous service. Wait time was minimal with a comfortable waiting area. This was a simple maintenance and PA inspection. It was done professionally. Wayne asked what I needed to have done and questioned other items I had not asked about. Thank you.

j.lover

2 de feb. de 2015

I purchased a 2010 TSX Back on October 2014. There were minor body issues that they said would be fixed when I came back to pick up the car. When I picked it up all they had did was throw some touch up paint on the dented and scratched area that they were supposed to fix. They did repaint my front bumper due to a bunch of nicks, but my windshield and headlamps has a tremendous amount of over spray on them and still do. I emailed the manager, I've called and they told me I would be called back, I even complained when I took it to get serviced and till this day they still have not called me back about any of it. They did a half fast job just to get the car sold and being that I am a female they thought they could get over on me. I will never buy a car from there again. I was no satisfied at all.

susan

27 de ene. de 2015

We recently leased an RDX, the experience was noteworthy. We had completed some upfront research and knew the car that we wanted. On arrival, we were greeted and introduced to our salesman, Bill Cossman. He was an experienced salesman, very informative about the car and the financing. May I say we were looking for an efficient process and Lehigh Valley Acura provided us with a new leased vehicle in 2 days. The turn around time included locating the RDX in our chosen colors (vehicle was not in the Lehigh Valley) and in less than desirable weather. Thank you Lehigh Valley Acura and Bill!Carl and Susan

Heracles

16 de ene. de 2015

We live 40min away from Acura or Lehigh, but still bring our mdx to them for service. This time the visit resulted u repairs that would take 3 hours. The staff was so considerate they offered me a loaner to go out to lunch while I waited for my car to be finished. I really appreciated that. The experience we had with the service center for our mdx has encouraged us to continue to bring our mdx and consider also a second Acura vehicle.

usnavy04

14 de ene. de 2015

Bought a 2012 Acura RDX w/tech pkg. Saleman, Fernando Santiago was very knowledgteable and helpful. I had checked around the area for other Acura dealers and Lehigh Valley Acura was competitive. I camein knowing what car I wanted and got it for the priceI anticipated. This is the 3rd used Acura that I have purchased from Lehigh Valley Acura. They have been great cars.

DSHeller

5 de ene. de 2015

I try to be diligent about ongoing maintenance on my 2008 Acura MDX that now has 160,000 miles due to long trips that I take for hiking. I usually get the oil changed before I get to 20% since I want it to be taken care of before I go. The staff is always very cooperative about fitting me in and the work is always done when they say it will be. Most importantly, the ongoing maintenance has been effective and my car has never let me down.

asaul

4 de ene. de 2015

Recently purchased a 2011 Acura MDX. What a great experience we had. I HATE car shopping and we have been to several dealerships, from Lancaster to Berks to Schuylkill County and finally landed in Lehigh. I left knowing we made the right choice and Dan Nadeau couldn't of been more knowledgeable and friendly. Heading back Friday for my complementary oil change! Thanks Dan!

erinsorochinski

2 de ene. de 2015

This was my first visit to the service department since purchasing a 2015 MDX in September. I came in for a software update and my first oil change/tire rotation (which was free). They took my car right in as soon as we arrived, took about as long as they had told me for the download. Waiting area was comfortable and well appointed. The only thing that surprised me was the lack of free wifi, though they do offer an iPad for use while waiting. While we were waiting, Ray our original salesman walked by and remembered us and said hello, which was very much appreciated. All in all, a positive experience with the service department!

James e Meire

31 de dic. de 2014

I worked with Maria in evaluating my choices and making a good deal. In 2007 I bought a new Acura TL from LV Acura and loved it. This trip to LV Acura was to buy a used Audi Q5 and maybe compare it to the RDX. My family drove the Audi with me and we loved it. Pricing was about the same to 2012 RDX, but the Q5 had 40k miles and the RDX with technology pkg. had only 18.5k. We chose the RDX because of overall quality, realibility, trade-in value and Maria and her team!

bkirish

21 de dic. de 2014

My visit as always was very pleasant with hospitable and efficient service from the group. Wayne was his typical professional and accommodating self, getting me checked in and off with a loaner car to to to another appointment. The time frames given for completion are always very accurate and I recommend them highly for a effective and very pleasant experience. Keep up the great work, John

lehighfamily

18 de dic. de 2014

I was recently in market for an MDX (w/Adv. package). Based on my initial online enquiry, the internet salesperson emailed with an "internet price" that was ~$3500 below MSRP of ~$58000. Then I got several emails asking me to make a visit to the dealership saying they have great offers going on because they are clearing their inventory (holidays time) and may be able to give a great deal. I did finally visit them at ~5PM on a Saturday. Granted they were going to close soon, but they treated me like a nobody. Nobody offered me a seat. I told I am in market to purchase a new MDX and would like to get pricing information. The person (Zach) asks me whether I want to buy MDX `today' or whether I am just looking. Well, that was a funny question to begin with. I am not there to do window shopping. I told him that of course I am seriously looking to buy one and would like to see what deals they have. I asked him the price of the white MDX on display with the Advanced package. He then goes in, asks his manager, and comes back that the price would be "57 and change". I was aghast that he was quoting me close to MSRP for an in-stock vehicle, when everybody around in the world is selling at $3K-$4K less (look at Edmunds or TrueCar pricing). Everyone has internet access nowadays, so were they just trying to kid with me? Why did they call me at their dealership? If Acuras were not selling by themselves, this kind of attitude will not take a dealership anywhere. First, I won't do business with them. Second, I also kind of felt against buying an MDX now. Left such a bitter taste in my mind.

TerryAT62

1 de dic. de 2014

07 MDX replaced the battery at another location. Battery was still draining and needed a daily jump. Brian DiPasquale told me over the phone it could be one of two things, 1) Hands Free or 2) compressor relay are probably staying on after the ignition is off. It was the hands free. Fast fix but the F brakes were down to the metal. They caught it in time. They were over booked because of the Thanksgiving rush, but Brian took care of me. Start with them in 2004 and they haven't let me down for new car sales or service. Is it wrong when you want to buy a new car from the Service Manager because you trust him so much? :)

gschaller15

30 de nov. de 2014

I recently purchased a new 2015 Acura MDX from Lehigh Valley Acura and the entire process was smooth and a great experience! The sales person Maria did a great job of working with me to find the right vehicle and providing a good overview of the vehicle on pick-up. The Finance Manager Gino was efficient and quick to work with which lead to a great experience overall! I highly recommend Lehigh Valley Acura!

Kambrosino

28 de nov. de 2014

Wonderful and completely satisfied!!! I will definitely be buying my next Acura from Lehigh valley Acura!!! All of the staff were so helpful and patient with my whole family....,

guar21

24 de nov. de 2014

I lost my key on a Thursday night...called Lehigh Valley Acura on Friday morning. They were able to have me in that day and replaced my key in less than 1 hour.Great work!

ruben.mejias.12

16 de nov. de 2014

I called the dealership cause I just bought this car not from them but never the less I called Acura to tell them the problem but here it is my transmission is during slowly on me because of a defect from manufacturer and there was a recall but they told me the recall expired 5 years ago but I'm the second owner I just got the car 3 months ago so how is that my problem when the defect doesn't start happening till after 109,000 miles and I thought that a recall for them to fix it free of charge is a 10 year thing but recall started in 2004

liliaarkady

16 de nov. de 2014

WE HAVE ACURA TL 2003 AND ACURA MDX 2005. FOR MANY YEAR NOW WE TAKE BOTH OUR CARS FOR SERVICE AND REPAIRS TO LV ACURA. WE ARE VERY SATISFIED WITH JOBS PERFORMED. WE LIKE OUR SERVICE ADVISOR MR. WAYNE KINDALL, WE LIKE SERVICE MANAGER MR. BRIAN DIPASQUALE. THEY ALLWAYS PROWIDE AND EXELENT SERVICE AND THEY MAKE US FEEL THAT THEY CARE. THANK YOU.

DasPferd2

4 de nov. de 2014

My family and I have bought 3 cars here. Two 1989 Acura Interga's and One Acura CL 2001. We have enjoyed each time we went. But my two Acura Interga's are now in the junk yard. My Acura CL is geeting old and I am looking for a new car but I like 2 door cars and Acura doesn't have one so I will be leaving this family soon. I don't want to leave I like the people here Brian is the person I deal with in the service department and only him since one of the others I have had problems with. I had my Acura in for a rebuilt transmission since they don't have new ones for a 2001 CL 68,000+ and the transmission goes. :-( But Brian seems to have fixed the problem. Here's hopping that I have many more miles in my CL.

irbyam

4 de nov. de 2014

I have been taking my vehicle to LV Acura for some time now, and Brian DiPasquale has exceeded expectations in providing excellent service! As a loyal customer, thank you for delivering the difference!

dmy2014

4 de nov. de 2014

I recently purchased a pre-owned TL from this dealership. Mike and Dan in the pre-owned sales were great to work with and made the entire purchase experience a very pleasant one. In addition, these guys really knew their product. It was very clear to me that this organization was very motivated to sell cars...the *right* way!Only one service experience so far but it was top-notch. Very impressed with how organized and professional the service organization was. I even exchanged a few emails with Brian, the service manager, the day before in regards to getting the tires replaced and he promptly arranged to have the tires on-hand. Little did I know he did this on his day off!Would absolutely purchase from them again and know my car will be in very competent hands on future service visits.

Mbarrovecchio

18 de oct. de 2014

I have been taking my two vehicles to Lehigh Valley Acura for more than five years. Brian DiPasquale has a great team and they all work together to provide outstanding service every time. The Service Team goes out of their way to make me feel comfortable and the work is always done on time and it is done right the first time. Brian has earned my trust during his tenure as Service Manager and I know that he, Wayne Kendall and the rest of his team will do the right thing for me and my vehicles. I would recommend Lehigh Valley Acura to anyone who is serious about getting the most out of their vehicles!

elstrowger

13 de oct. de 2014

I called in the morning to schedule an appointment to get my car inspected. I was pleasantly surprised that they could fit me in at 2:30 that same afternoon. I arrived and was greeted promptly by the service manager, he explained what was being done very thoroughly and even inquired about the past services that had been performed on my car. I was advised that the state and emissions inspection would take roughly 1 to 1 1/2 hours. About an hour later, I was heading out the door with a smile. Each service specialist i spoke with was courteous, friendly, and eager to make sure that my experience was positive. I have never had a bad experience at Lehigh Valley Acura. The only 4 I gave was for prices, dealer costs are always going to be more than service done outside of the dealership, but you can't beat the quality of the work for the price.Great job again!

RichK2014

11 de oct. de 2014

I may live in New York, but I purchased and recently had my 2012 Acura MDX serviced at Lehigh Valley Acura and once again it was a smooth and professional experience. Thanks again to Ward Kindall and his constant focus on keeping you informed, as well as Brian DiPasquale for managing a great group of professional service team members. This dealership stands out from its peers.

W Hanna

7 de oct. de 2014

Excellent timely service. Professional staff I would recommend it to friends

JAVIER2676

3 de oct. de 2014

MICHAEL HOUSER FROM START TO THE END WAS A EXCELLENT PERSON. EVERYTHING WENT AS PROMISE. HAVEN'T HAD A GREAT SALES CONSULTANT IN SOME TIME. THANK YOU...

umarkhan

2 de oct. de 2014

It was a pleasure going to this dealership and we ended up leasing an Acura RDX. I love this vehicle. Ray is out point man here and was thoroughly professional and courteous and made our experience all the more merrier. They also work late at this dealership so you can head out there after work even if you get out late. We found everyone at the dealership to be helpful and very forthcoming in answering our questions and we also look forward to making use of the great services and maintenance they offer.Great people to work with!

erinsorochinski

25 de sep. de 2014

I have never said this before but I actually enjoyed my car leasing experience at LV Acura. Your sales consultant, Ray Ruiz, is truly a gem. From test drive to trade in to making that dreaded deal, so easy, no pressure. We will be returning!

danaalyse617

22 de sep. de 2014

In the beginning of August, I went to this Acura dealer to find out information regarding trading in my 2011 Hyundai Tucson for an Acura SUV. Michael Houser was an extremely personable employee who assisted me with this process. I ended up trading in my Tucson to lease the new Acura RDX, and I am extremely happy with the decision I made. During the time I spent there, Michael was very informative and patiently explained all of my options. There was never any pressure from him. I was also told I could contact him at any point with questions. He quickly would answer any questions I had and was very helpful throughout my entire experience. Other employees there were friendly and helpful as well! I really recommend going to this car dealer... & if you're lucky, Michael will be the employee to help you!

Shawn Hazlett

18 de sep. de 2014

I bring three cars to this service station for all of my maintenance and the work that I have had done is definitely satisfactory. There does seem to be an issue with communication. It is can sometimes be tough to get through to one of the service reps if you have a during the day.

BobnRobin

9 de sep. de 2014

We are extremely satisfied with the experience we had purchasing our 2015 MDX at LV Acura. We were met by the Sales Manager, Zaheer Datoo who introduced us to Bill Cossman. We originally came to the dealership just to look at a color on a MDX and were given such a good price, we bought an MDX. Bill spent a lot of time with us explaining all the features of our new vehicle when we picked it up. A very good group to work with.

Shannon

7 de sep. de 2014

I purchased my 2014 Acura MDX from another Acura dealership in NJ (big mistake!). However, from the moment that I walked into the service department at Lehigh Valley Acura, they have exceeded my expectations. Excellent service and customer service.

ntrabenold

11 de ago. de 2014

I did not have an appt, but just stopped for an oil change. They also did a tire rotation since it had been a while. It took an hour and a half, which I thought was was a little long. Otherwise, no complaints

RachelEss

6 de ago. de 2014

I originally submitted an inquiry via the website. Within moments, I was contacted by phone and was able to set up a test drive for later that evening. I pulled up to the dealership and was greeted by my friendly and knowledgeable sales rep, Dan Nadeau. Dan was able to answer all questions I had. Vince Ramos in Finance answered all questions regarding my financing. From start to finish, I had an overall pleasant experience. This is my second purchase from your dealership and I have no doubts there will be a third purchase down the road. I recommend your dealership to anyone who asks and will continue to do so.

pabill

30 de jul. de 2014

I generally hate buying cars the tier experience I call it, where you go through one guy then there boss then another and so on. Well here it really was a pleasure, plain and open discussion not a lot of haggling we agreed on a reasonable price. Bill Cossman was helpful both before the sale and after the sale explaining the MDXs features trust me with the advance model, you need to be schooled. I have been back a few times to ask questions, he even came to my house and set up the garage door opener. Great guy with a great attitude recommend finding him, look him up.

jgl3

27 de jul. de 2014

I absolutely loathe car shopping. All the aspects of car shopping that I was dreading turned out to be exactly the opposite of my expectations.

TSEB

15 de jul. de 2014

I am pleased at the service here. Most of the advisers try hard to make it right the first time without difficulty.I will continue to use the service and do recommend LV Acura. The best service from any dealer that I have ever used. Jason Rose does show a genuine concern for the customer.

barbara.craigmcguire

8 de jul. de 2014

I have been going to this dealership since I bought my MDX in 2001. Always great service! Recently had a weird leak in the car and they took the time to find and repair it. The cost was under what I expected. The Service Manager, Brian DiPasquale is friendly and knowledgeable and always does whatever he can to make the service experience a great one. I would highly recommend them.

sm49

3 de jul. de 2014

I just took my car in for an inspection and an oil change. Jason was very helpful and understanding about having my car serviced in a timely manner. I highly recommend this service department!

cathylei

2 de jul. de 2014

Would highly recommend this dealership. From Muhammed to his manager to the finance dept. Great people they went beyond my expectations to close the deal. Will definitely be my first choice on next vehicle purchase

Elirag

7 de jun. de 2014

Vince was great! Most of the paperwork were done, got the insurance, license plate put in, etc. we just did all the signing after a thorough explanation of course. He is very knowledgeable and friendly.

npearl2

6 de jun. de 2014

Service is just as the title suggests. Always just perfect. I will hopefully purchase my 5th car from this dealer in a very short time.

elliotsteven

2 de jun. de 2014

My salesperson, Bill Cossman, was very knowledgable, and instructive, and efficient in completing the sales, and after sales help. I would recommend this dealership and Bill for new car sales.

Heracles

27 de may. de 2014

Brought our mdx in for new tires. The service team is awesome and listens. Brian Dipasquale was able to help us afford to replace our struts that were badly worn (100k miles). Such a pleasant experience always. I'm not brand loyal and having this great service experience here at Lehigh Valley acura makes me want to come here when it's time for our next vehicle.

PAX5

16 de may. de 2014

I was so impressed with the service I received 2 weeks ago, that I decide to return with my other BMW to get an alignment and 4 wheels balanced. Same meticulous attention to detail and all work done to perfection! Excellent job Brian Di Pasquale and Ed Betancourt ... I'll be back!

wkomnath

4 de may. de 2014

Both Stacy & Brian was great. Took care of my problem and made everything right with my car. Great doing business with them. I would have them take care of my car anytime.

PAX5

28 de abr. de 2014

This past week I visited Lehigh Valley Acura for a Wash & Wax special. I decided to do a 4 wheel balance as well because we had a slight, but annoying vibration around 65 mph. It just so happened that Brian Di Pasquale, the service manager was standing at the service desk. He introduced himself. He quickly convinced me that he would be able to get rid of the vibration with a road force balance. I was so impressed with Brian's attention to detail, along with the tire tech Mike Dickert (vibration is gone!), that I decided to book another appointment, but this time for my BMW X5. He fit me in that same week. I had 4 tires mounted and balanced on custom wheels and did a 4 wheel alignment. Brain again got personally involved and with the help of the alignment tech Ed Betancourt, all was done to perfection and at a very affordable and competitive price! I couldn't be happier with the service and the personal attention to detail. Not a doubt in my mind that I'll be back. But in the mean time I will recommend this facility to anyone who's interested in having quality work done at an affordable price!

Mbarrovecchio

25 de abr. de 2014

Lehigh Valley Acura Service Department is best-in-class. The Service Manager, Brian DiPasquale is friendly and knowledgeable and always does whatever he can to make the service experience a great one. The work is done right the first time for the cost and in the time expected. Great job! I recommend these guys to everyone.

MDX2012

4 de abr. de 2014

My 2012 MDX's battery was dying immediately after getting the car washed and had to take it back to LV Acura service couple of times, where they thought that the problem is resolved only to resurface again, on the whole I had to take the car back 3 times finally when Brian and Stacy decided that they want to make sure every thing is taken care of and I receive the car back in good working condition..which they did..Extremely happy with the service received will definitely go back for future services. Couldn't have been happier with the service received..Thank you for taking care of my MDX..An extremely happy customer..

Cdragon20

17 de mar. de 2014

I've purchased many vehicles from many different dealerships and this was one of the best experiences i've had. Brian was a down to earth, no pressure salesman who made the whole experience pretty pain-free. This isn't your average dealership; I actually felt like they cared about my experience throughout the process, rather than just if I would buy the car. The negotiation process followed the standard back and forth a few times, but they they didn't come up with any off the wall number. I truly felt like Brian listened to where I wanted to be number-wise and we reached an agreement fairly quickly. They gave me a decent trade value as well.If I had one complaint, it would be that the paperwork process took about 3 hours to complete, but it was just a minor hiccup in an overall great experience. In the dealerships defense, it was a bank issue, not them. They were even able to get me at a better rate and lower payment then we initially discussed, so it was definitely worth the wait.If you are looking for a used car, don't hesitate to stop by and definitely ask for Brian. This dealership was about 2 hours from my house and it was definitely worth the trip and I'll be coming back in a few years for my next vehicle.

BrianRohr

16 de mar. de 2014

Michael Hauser was knowledgable about the car and he was very kind. Thanks to Michael Hauser, the car buying process did not take very long.

liliag

14 de mar. de 2014

Even thouth we live more than 60 miles away from Lehigh Valley Acura it is well wort for us to come there for service. The service is allways great, people are freindly and knowlegible . Facility is very accomodative and well taken care of. Waiting time is fare. During the service , service adviser mr. Wayne Kindle keeps us posted on current situation and wayting time left. At the end of the service we get adviced on jobs done and get recomendation for future services. Manager Mr Brian Dipasquale is always on the top of everything.

2011MDX2013

10 de mar. de 2014

Brian was fantastic in working with me to replace the passenger side mirror housing that the so stupidly cracked when pulling out of my garage. I was pleasantly surprised when Brian told me that the part would be available in less then two days and already had an appointment setup for me. Work was done in the time I was told plus they rotated my tires, changed the oil, and fluids in the transfer case and differential.Wayne, my service writer is always pleasant and explains all the repairs in full detail.I highly recommend Lehigh Valley Acura for your next car purchase or just having your care service there.Jim Castagna

brittro

4 de mar. de 2014

Every visit to Lehigh Valley Acura is an excellent experience for me. I'm always treated with kindness, respect, and great service. I would recommend Lehigh Valley Acura or any other dealership I have visited in the tri-state area. You guys are awesome! Thank you!

irbyam

3 de mar. de 2014

I would definitely recommend LV Acura to family, friends and colleagues! It is a delight to know that our vehicles are in such good hands while being serviced. LV Acura, please keep up the great work!

Heracles

23 de feb. de 2014

Dealing with acura Lehigh Valley service center lead by Brian dipasqual has made us not only want want to take our mdx to the this this acura dealership for service but as a once non brand loyal customer want to consider another acura for my next vehicle. Good job acura of Lehigh Valley for realizing how important it is making your customers taken care of and appreciated means so much. I wouldn't want to deal with other brand dealership that you hear nightmare stories about

Stephen Russo

28 de ene. de 2014

Wayne was very thorough. After I told him what service I wanted I left it do conduct some errands. Once the service was started he called me and alerted me to the level of service my vehicle was in need of and the fact that my vehicle inspection was overdue. This saved me time, additional trips and service. He also was very friendly, courteous and was prompt in notifying me of my vehicle service status.Steve Russo

ripit4

12 de ene. de 2014

I would recommend this dealership to anyone looking for a new or used vehicle. Friendly service, prompt replies and if they don't know the answer to your question they will find someone who does. Overall experience was a 10.

fsscoord

11 de ene. de 2014

I was losing air in my Acura's right rear tire, needing air every other day. I was given appt. for next day, greeted in friendly and professional manner - as always - nail in tire found, plugged, and I was ready to roll in a half-hour! Minimal cost, and condition of tires, brakes, fluids, etc. reviewed at no charge. EXCELLENT service!

LoriKozuch

10 de ene. de 2014

I brought my Acura in for service expecting a costly replacement for my Catalytic Converter. I was beyond thrilled when Wayne called and informed me that Acura had extended the warranty and there would be NO cost for a new catalytic converter and the rest of the service that day. It saved me about $1300 that another garage had quoted to replace the part. Thank you, Lehigh Valley Acura.

wpslxm

6 de ene. de 2014

I had a damaged tire on New Years Eve and bad weather was approaching. I setup an appointment online using Lehigh Valley Acura - Service Center online scheduling website. To my amazement, Brian DiPasquale promptly answered my request for service and contacted me via email to assist in getting my car in for service before the snow storm at a time convenient for me. Service was prompt, fast, I am glad I scheduled the appointment online since it was after hours and on a Holiday. I was ready for the storm with a good tire and not have to worry about breaking down and trying to fix a flat tire in the cold and snow. Thank you Brian and Stacy, you Rock!

Molly peters

28 de dic. de 2013

The service is good and always get aCall about the problemsExpensive service HoweverIt was also easy to make appt Everyone is very friendly and accomodating

sheppyman

26 de nov. de 2013

The manner in which this service center operates is very smooth and professional. From the moment you make your appt to the time you finish, you are treated with great overall service. Starting with suggested services according to your vehicle's miles and raod wear, all i's are dotted and t's are crossed. This is usually the difference between a breakdown or not on the road! The also keep you in the loop of services that you may want to schedule down the road. All services are explained in a manner that is easy to digest. I often feel more educated about my vehicle after I have visited LV Acura and that says alot about the quality people working for them! In addition, the complimentary wash and wax is nice too! Every time I leave this place I feel like i'm driving a new vehicle! A+ keep up the great work!

wanyce

24 de nov. de 2013

Justin Quinter and Vince Luburich are true professionals. They made our car buying experience very easy. They accommodated us and worked with our busy schedule. Both were very knowledgeable about the MDX and very helpful in explaining and demonstrating the many great features of the MDX Tech. I would recommend them and your dealership to anyone. Thanks for an awesome car buying experience.

bethann11

21 de nov. de 2013

Let us first begin to say, after countless trips to many dealerships within the Tri-county area in over two months, Dan Nadeau was a "breath of fresh air" to deal with. From the moment we stepped onto your lot, with a warm friendly welcome, we were very happy. We want to express our thanks and gratitude to this young man. He made this transition a very smooth one, he explained every detail and took us through each step seamlessly. He was very patient with our family of two young kids, and we felt very at ease while we were there for the few hours negotiating. In our eyes, he went above and beyond. In addition to Dan, the rest of the crew at your facility were also so nice and welcoming. We can say without a doubt, that when we do need to replace our second car, we will definitely be revisiting your dealership and requesting this gentleman. I also would recommend your dealership to any family or friend in the near future. Thank you again for a wonderful experience!

UkieBoar

14 de nov. de 2013

Went in for a scheduled tire replacement....The weekend before the appointment, someone got "sick" in the vehicle. Although it was cleaned before the appointment, the stench remained. I asked about a smell remover, and Brian quickly coordinated for the car to be taken to the Vinart Recon center to shampoo the carpets of the affected area. He personally took the vehicle there. That was above and beyond the level of service I expected. Thank you!

rachelsez

4 de nov. de 2013

I had been in a week earlier to have oil and filter replaced. At that time I pointed out that the weather stripping on the rear window was coming off. I had to go back because the part needed to be ordered. When I came in, the visit was just for replacing the weather stripping. While in the waiting area, Wayne came in to say he could save me a future trip by completing state inspection while I was there. That was great since I live in Palmerton which is quite a distance from LV Acura. Thanks Wayne!

godzilla614

3 de nov. de 2013

It's an Acura so I know service is going to be expensive. I was greatly that the service advisor took multiple coupons to help reduce the price by $300+. I also appreciated that they had all my service records so I could assess how many miles I got on my last set of tires, as I needed to buy a new set to pass inspection.

FarmOp

3 de nov. de 2013

The service was done promptly and accurately. Wayne was excellent to work with and explained the service done and check points completely. I would recommend this service department to others and will return when possible.

cramern

3 de nov. de 2013

Service continues to be one of the reasons we choose to buy an Acura. The service people always explain what needs to be done and why to make our service decisions easier.

tomandsue

2 de nov. de 2013

I have been here before and been pleased with the service. The work has always been good. Dealership type of expensive, but so far it has been done correctly. The advisers don't generally push the extras too much. This visit went wrong from the beginning. The interaction with the adviser was not the best. A major problem occurred when a small extra job was recommended. It was agreed to after it was made very very very clear that departure from the dealer was necessary at a set time. The car wasn't done and no one really seemed to care. Maybe they could have loaned me a car for an hour? Or at least moved with a sense of urgency?

rinaldil

1 de nov. de 2013

It was a pleasure to do business with Mr. Quinter. He was very personable, kind, and informative. Not once I felt preassured by him in any way. When I came to the dealership, I was still debating whether to purchase the Acura or a comparable Volvo. I can honestly say it was because of Mr. Quinter that I decided on the Acura.

irbyam

31 de oct. de 2013

My recent visit to the Lehigh Valley Acura service center was pleasant and professional. Upon arrival they took my vehicle in as scheduled, performed the work that we discussed, and everything was managed in a timely fashion (its always nice to have a waiting room complete with television and refreshments too!). Thanks for all you do!

MDXMAN162

11 de oct. de 2013

My wife and I came to this dealership this past Monday to see what kind of deal we could get on a new Acura RDX. After many offers my wife and I decided to sleep on the offers. As we were walking out a final offer was made and seemed to be quite good. My wife and I discussed it that night and both decided to accept. the following day the same offer was repeated to us and delivery was set up for that Thursday. When I arrived to pick up the new car another manager took my trade for a ride and checked it out otherwise. As time passed I could sense that there was a problem. My sales consultant informed me that there was a problem with the other managers quote on my trade. They were now offering $2000 less. Needless to say I was floored. The manager who was now making the call did not even come out to talk to me. I was told they would call after they checked other wholesalers. that afternoon I contacted the owner of the dealership through their website. I own my own business and in my book a verbal agreement is a viable contract. After saying he was sorry he proceeded to offer me $350 more for my trade. I felt he had a chance to make this right. In my business I deal with 30 to 40 people per day. I will be sure to tell this story to anyone who brings up car buying.

JADevereaux

10 de oct. de 2013

My experience at Lehigh Valley Acura went very well. I actually was not planning on buying a car, I was just with a friend who was looking to buy a car, and then I saw the Acura ILX. I still did not plan on buying a car but I figured i would take it for ride after my friend test drove the car he was looking at. I like that the sales person, Vince, treated me just as much of a customer even though I was only there because of my friend. Long story short, I didn't think they would be able to get the payment where I needed it to be, but they did! They worked hard to get me bumped to the best lease rate also. I appreciate all the work they did. My trade in was a fair quote right off the bat, as well as the selling price of the vehicle. Vince was straight with me the whole time, and didn't play any games. When I'm ready for another vehicle, it will be an Acura from Lehigh Valley Acura

Bonny MN

8 de oct. de 2013

Lehigh valley tends to be the best dealership I have ever bought a car from even though I bought it online but their service was superb..all transactions was successful and amicably awesome, thanks to Fernando Santiago for being so kind as my seller through out the transaction..

JFMA

30 de sep. de 2013

Everyone was very helpful and made purchasing a new vehicle better than expected. I have already recommended your dealership to many people. Thank you for all that you did.

wkomnath

27 de sep. de 2013

Had an enjoyable experience while having my car serviced. the staff was friendly and helpful. The pricing was fair and the work was done were professional. Would use the dealer again.

DanChurch

21 de sep. de 2013

Here is why I have blocked further email offers from Lehigh Valley Acura.Over the past several months, not once has anyone from the dealership responded to either email or telephone messages left regarding several matters.In sharp contrast, Acura of Montgomeryville has been more than responsive.This, sadly, conforms with the experience of my daughters in seeking new Acuras. Their business went to Montgomeryville.What can you say about such dismal performance?

Dan Church

21 de sep. de 2013

Here is why I have blocked further email offers from Lehigh Valley Acura. Over the past several months, not once has anyone from the dealership responded to either email or telephone messages left regarding several matters. In sharp contrast, Acura of Montgomeryville has been more than responsive. This, sadly, conforms with the experience of my daughters in seeking new Acuras. Their business went to Montgomeryville. What can you say about such dismal performance?

Skwilson

13 de sep. de 2013

Ray has perfect balance of sales without being over zealous about it. Both he and the sales manager were personable, professional and courteous. Will be returning for another vehicle in a couple of months

Rocky

9 de sep. de 2013

Good experience buying my car here at the Lehigh Valley Acura dealer.

minnie

5 de sep. de 2013

Purchased a used car from their used car lot. When I had a problem with the car I left a message & they never called me back but they called me every day until I purchased the car. I haven't even put any miles on the car & I had to have the tranny repaired & it cost me $1,233.00. They do not check out their used cars. I have owned this car for only over a month!!!

Nova1984

28 de ago. de 2013

I have always been very happy with with the service here. I am convinced my cars last longer because of the great mechanics. Also, the car is always finished on time. If a problem comes up I am notified right away. The problem and costs are explained before any work is done. The waiting room has wifi, coffee, and water available. Customer service reps are very professional and easy to deal with.

MickyS

25 de ago. de 2013

Quality experience from beginning to end. It's easy to select Acura, but a bit more difficult to make sure you are using the right dealer. LV Acura meets or exceeds.

Second family car

24 de ago. de 2013

The experience was unexpectedly pleasant. We were shopping for similar cars over the past week before we purchased. We advised the dealers that we were ready to buy and still got the usual end run. The sales manager and sales agent were very accomodating. We countered their offer and told them we were going to make a decison the next day. The next day the Sales agent called and gave us an offer we felt we could not refuse.

Nugetzor

21 de ago. de 2013

Was told a harness was messed up and it may have been caused by a previous body work on my ACURA certified used vehicle. Replaced harness and sensor, my cost. My question was why do I have to pay for something that should be covered as part of a certified used vehicle program? The first answer I received was, "Your vehicle wasn't purchased here" - it was. The second answer was, "It was recent body work." I've owned the vehicle for two years and it hasn't been to any body shops. So I have a couple questions - Why did ACURA 'certify' a vehicle for resale that may have had previous body work? What is the certification process? Why was a bad harness not noticed? What exact criteria is used for a LHV Acura dealship to blame me for having 'recent' bodywork?

irbyam

14 de ago. de 2013

I have been a loyal Acura customer for quite a few years and have found Lehigh Valley Acura service to be reliable and great. The individual touch they provide when reviewing your service needs is a bonus. Their loaners provide a great way to still get around without being inconvenienced while your car is being serviced. I would definitely recommend them to family and friends!

loonie

10 de ago. de 2013

I like the convenience of the loaner car for repair services........also the speed/accuracy of service time. Car washing and waxing are also appreciated.

rhusovsky

3 de ago. de 2013

One of the best vehicle purchase experiences in my 40 years of purchasing cars at multiple dealerships across the Lehigh Valley. I highly recommend Lehigh Valley Acura as well as Lehigh Valley Honda. Ray Ruiz, a Salesman at the Acura dealership is without a doubt the best person I've ever dealt with in purchasing a car. Every single person I came in contact with at Lehigh Valley Acura was helpful, friendly and considerate. I discovered Lehigh Valley Acura by way of Lehigh Valley Honda. I'm glad I purchased an Acura TSX. Rick Husovsky

JimMassey

1 de ago. de 2013

These guys are the best! Very easy service scheduling, loaner availability, quality of workmanship and friendliness of staff are just a couple reasons why this dealership is superior. I wouldn't go anywhere to service my MDX! Thanks for a job well done as always!

mabbadessa

28 de jul. de 2013

After searching for several months for the perfect certified used car I found it at Lehigh Valley Acura. From the minute I walked into the dealership I felt like I was being treated like the only customer that mattered. I worked with Bill C. who went over the vehicle in detail. Bill understood the car, the technology, and had a great knowledge about the brand and its history. He was able to answer all the questions including what Acura had done to make the model I was looking at better than the last one. Bill not only communicated his passion for the brand but he made me feel like it was truly genuine and not just for sales. After a few days of talking and negotiating we were able to reach a deal. The experience was stress-free and fun (which is impressive for a purchase this big). Thank you for the help and assistance. I love the car!

mabbadessa

27 de jul. de 2013

After searching for several months for the perfect certified used car I found it at Lehigh Valley Acura. From the minute I walked into the dealership I felt like I was being treated like the only customer that mattered. I worked with Bill C. who went over the vehicle in detail. Bill understood the car, the technology, and had a great knowledge about the brand and its history. He was able to answer all the questions including what Acura had done to make the model I was looking at better than the last one. Bill not only communicated his passion for the brand but he made me feel like it was truly genuine and not just for sales. After a few days of talking and negotiating we were able to reach a deal. The experience was stress-free and fun (which is impressive for a purchase this big). Thank you for the help and assistance. I love the car!

Glossy139

19 de jul. de 2013

I normally never went back to the dealer for repairs unless it was under warranty work. But Acura service is the only place I will go since I purchased my Acura TL, great service, never have to go back to get the job re-done.....

DCaudit71

16 de jul. de 2013

On the way home, I experienced a ruptured transmission line & managed to work my way over to dealership. My concerns were promptly addressed and my vehicle was repaired the next day.

CKish

10 de jul. de 2013

This is the 4th Acura I have leased from Lehigh Valley Acura so it should go without saying how highly regarded they are. EVERYONE (including Sales and Service) has been very professional and top-notch from the beginning. I am really enjoying my new RLX.

Zajac

7 de jul. de 2013

Just bought our second MDX. Excellent experience buying the car. Service has always been outstanding. We are always treated like we ARE the customer which too many businesses seem to forget.

nylus20

1 de jul. de 2013

Always very accommodating and friendly. They patiently answer all questions and provide thorough explanations of the services performed. The waiting area was perfect for me to work remotely while waiting for the services to be completed.

robin120

21 de jun. de 2013

I have used LV Acura service department for years. They are professional, friendly and honest. The mechanic, who keep my car in perfect condition is tops. My 2008 Acura RL is like new, thanks LV Acura Service Department.

Hurtzigk

19 de jun. de 2013

Sales experience was pleasant. No pressure to purchase. Test drove two cars on a great route for comparison. I was completely satisfied with my Initial service department experience.

sheppyman

28 de may. de 2013

I have been coming to LV Acura since I purchased my Acura MDX in Oct 2012 and have had great experiences thus far! They sit down and discuss every aspect of your service, explain your options, and they do it with professionalism and thoroughness! They even offer suggestions for repairs on future visits which is much appreciated! Courtesy washing of the vehicle and making it look new when you leave is great!

millerct

20 de may. de 2013

I recently took my Acura MDX in for some routine maintenance (e.g. fluids changed), which I neglected to do since owning the car. Wayne could not have been more helpful. I was provided a loaner, which made the process very convenient since they needed the car all day. I also had a rattle properly fixed by the staff under the warranty coverage. Lastly, they detailed my car. I was very pleased with the results. Thanks again!

ConnieEich

19 de may. de 2013

This was my first service visit. From scheduling my appointment to my experience on arrival, I was treated respectfully and professionally.Car was delivered within the time promised. Whether you need to work on your laptop, make a call, have privacy or want to just watch television, they have a place for you. Coffee station and bagel basket are a very nice touch!

Skibinskirich

20 de abr. de 2013

The only thing I did not like about my experience was when they told me my car would sit for a couple of months. They told me they would try to lend me a vehicle and they never called me back to tell me they could not approve it. I then had to call up acura's customer service and they approved it with no problem. I just understand why the dealership could not and they work for the company. When I went to pick up the vehicle I noticed one rim was a complete different color and they placed it on my car. Progressive supplied the wheel and I understand they messed up. What I didn't like was how the dealership did not step in to get the right rim instead I had to contact progressive. How would you place a completely different color wheel on the car knowing its not right.

Mbarrovecchio

15 de abr. de 2013

Brian DiPasquale, the Service Manager, and his team, Jason and Wayne, are outstanding. They are always very knowledgeable and friendly and they always explain things very clearly. They take the time to make sure that I am comfortable.The work that is performed at Lehigh Valley Acura has always been done right the first time. To me, that is HUGE.Thanks for a great experience!

guiser

5 de abr. de 2013

I have been a loyal Acura customer for 25 years (and Honda 10 years before that) and have found Lehigh Valley service to be great. They always go out of their way to communicate issues and details of service needs. Because of their service, I have bought several new vehicles there versus a closer Acura dealer I had previously dealt with. Their loaners provide a great way to "test drive" a newer Acura model, before buying.Richard G.

nydon

5 de abr. de 2013

I located the exact certified TL I wanted online. With a quick call to the dealer, I made on offer and it was accepted with NO haggling. Lehigh Valley Acura sent me the paperwork via overnight mail and helped me to work with my shipping company to have the car delivered to me within days in perfect condition(and showroom clean). This was the quickest and easiest car buying experience of my life and I did it from 350 miles away! Great work everyone.

Dvdpgb

3 de abr. de 2013

I live in Connecticut and schedule my service at Lehigh Valley Acura, if that doesn't speak volumes here goes some more:1) Sonny the sales manager is a top level professional and will work to resolve any issues no matter how small well after the sale.2) Loaner cars provided with short notice.3) Brian the service manager diagnosed my radio issue in literally 30 seconds when my local dealer had it for six hours and came up empty. I could go on and on but I think you get the picture. This dealership is at the upper echelon.David P.

Steve the Woodwind Player

31 de mar. de 2013

My experience at Lehigh Valley Acura was wonderful. The tone was set by my salesman, Ray. I visited the dealership two months ago and told him that I was just researching vehicles and that I wasn't ready to buy. This didn't matter to him. He gave me a couple of hours of his time happily introducing me to the Acura product line and taking me out for test drives. I asked him if he'd be still working at Lehigh Valley Acura when the lease on my other vehicle was up. I told him that, since he gave me so much of his time, I wanted him to sell me a vehicle when the time came and get the commission. He said that he probably would be there at the dealership but that I shouldn't worry if another salesperson sold me an Acura. He said that they were all on the same team. That sense of spirit and his strong belief in both the vehicles and the Acura team was really refreshing. Happily, this spirit was shared by the sales manager, the financial guy and all the employees that I encountered at Lehigh Valley Acura. There was never any sales pressure. Ray (my salesman) just wanted to make sure that I got the vehicle that best fit my needs and expectations. While going in thinking that I would lease a new model, I drove a car that just came back from being on a three year lease and I bought that. It's a 2010 TSX that looks and acts brand new. It's a 6-speed manual and a lot of fun to drive. It feels like a new car and that says a lot about an Acura. How many other vehicles in its price range would act and look as new as an Acura after three years of heavy use? I know that I'll have my TSX for a while but I also know that when I'll buy my next car it will be an Acura from Lehigh Valley Acura.

ddolzani

30 de mar. de 2013

I took my 2012 MDX in or servicing. They gave me a loaner car to use for the day, which allowed me to get things done instead of a long wait. That was appreciated and helped to keep me on schedule.

NYDon

26 de mar. de 2013

I located the exact certified TL I wanted online. With a quick call to the dealer, I made on offer and it was accepted with NO haggling. Lehigh Valley Acura sent me the paperwork via overnight mail and helped me to work with my shipping company to have the car delivered to me within days in perfect condition(and showroom clean). This was the quickest and easiest car buying experience of my life and I did it from 350 miles away! Great work everyone.

Sh35171

18 de mar. de 2013

Wayne is a great guy. Very helpful. Thank you so much please keep up the great work and we will see you again from Stevie and Michelle Hopkins.

ConnieEich

15 de mar. de 2013

I drive 50 minutes to have my MDX serviced here (vs. another dealership 5 min. from home). Attention to detail and communication is excellent.

gstringe

9 de feb. de 2013

Excellent service and reliability is why I continue to buy Acura vehicles. Acura service is what "sells" me . I presently own two Acuara vehicles. I will be trading one in sometime this year. I am waiting to buy a new RL or its replacement when the all wheel drive version becomes available.

TerryT62

5 de feb. de 2013

I only bought from this dealer because of the great service from Brian D. Brian recommended Geno in sales when I bought my new TL in Jan. I got a great price, maybe because of long term loyalty but completly happy with these two gentlemen. And happy w my TL. I tell my wife when I grew up (50yrs old now) I want to work as an engineer for Honda. I love their cars and Lehigh Valley Acura.

kingabinga

1 de feb. de 2013

I was very happy with the service:friendly people,quality of work, reasonable price and quick service.I will definitely go back to get my car serviced again.

paks888

31 de ene. de 2013

Bill Cossman did an excellent job in selling a 2013 Acura MDX to us in early January of 2013. His professional experience and patience made him an outstanding salesman. Glad you company has wonderful people like him. Cheers!

jojodancer1985

29 de ene. de 2013

I must say that I was not happy with the service but Brian did take the time to correct the issues and is willing to work with me. His extra time and attention made the difference in my perspective of this dealership.

KeithReynolds

18 de ene. de 2013

Yes, they're thorough and will always make sure your service experience was up to par. Service guys do go above and beyond our expectations. A little pricey but trustworthy.

dopey044

18 de ene. de 2013

Wayne and staff are a incredible team. Wayne always makes me feel like a person not just another customer. His customer service is the best I have ever experienced.

Carrietamutus

14 de ene. de 2013

Every time I bring my car in to Acura in Emmaus, my experience has been terrific. The service is excellent and the service manager, Brian, is always looking out for my best interests. I am also treated fairly, and I am empowered to make decisions that I trust will benefit my vehicle. Thank you, Lehigh Valley Acura. You truly have a customer for life!

MartinFetner

8 de ene. de 2013

The service department does an excellent job maintaining my two Acuras. They have serviced my cars for the past 5 years and have always treated my cars with kid gloves.Personally they have either provided me with a ride to work or loaned me a car for the interim. When I get a car back it's like having a new car. It's been washed and vacuumedand just hums along.

barbsv

30 de dic. de 2012

I am always very pleased with the service at Acura. I am treated with respect and the service staff are always willing to answer questions and explain what is needed for my car.

gdrizos

30 de dic. de 2012

service assistant was organized and efficient. transatioins took a minimum of time, even though he took the time to describe options availablke to me. A very posistive experience. A bonus was the comfortable waiting room. I was almost dissapointed the swervice took less time than I expected,

Slwenner

28 de dic. de 2012

This is my third time dealing with LV Acura, always very friendly staff to deal with and willing to provide the highest quality of service both in sales and service departments.

Sschantz

18 de dic. de 2012

It is a pleasure going to the service center at Acura! Not only is my vehicle tended to in a thorough and timely manner, the staff is very knowledgable and genuinely friendly. They are the best!

lsduffy

16 de dic. de 2012

I called when a battery warning light went off in the car, from the time I spoke to Bryan who set up the appt. to having it all explained by Jason, I was very happy with all aspects of the service. I tell everyone who is in the market for a new car about your dealership, people could not be friendlier.

rjarrell

10 de dic. de 2012

Initially I made the appointment for my vehicle for an oil change and had a coupon. The gentleman I checked in with looked up my information and realized that I have an agreement that covered the charges for the oil change and was very helpful in explaining everything to me. I just knew my car was in good hands.

BVINCEMATH

9 de dic. de 2012

The Lehigh Valley Acura dealership is very friendly, professional, and informative. I feel every time I bring my RL in to this dealership that I get the best of attention and caring. I would recommend the dealership HIGHLY!!! Thanks......

fsscoord

2 de dic. de 2012

I have always been pleased with this dealership. Work is completed very quickly, courtesy is ALWAYS shown, and the waiting is pleasant with coffee, bagels, water, TV in a clean, comfortable environment. Service required is always explained. No complaints here! Thanks.

johnstonm

24 de nov. de 2012

I had an excellent experience at Lehigh Valley Acura. The length of service lasted exactly as the service person predicted. The waiting area was very comfortable. Wayne helped me to my car since I have a broken leg.

jnjmarino

21 de nov. de 2012

We have used this dealership for approximately 10 years, and overall the service has been outstanding. In fact although I liked another car better, our last purchase was from this dealership due to the positive service experience. Unfortunately this last experience had one negative component as the communication level that we have come to expect was not experienced this time. Once the contact was finally made, everything was corrected, and the car has never performed better.

davidserfass

16 de nov. de 2012

LV Acura is a great place to get your vehicle serviced. They are technicaly proficient and friendly. My MDX is always fixed right the first time and any service requirements are thoroughly explained. I am very pleased with their service. Thanks Wayne and Jason.

Dpa213

15 de nov. de 2012

I have always found that at Lehigh Valley Acura the service is quick and efficient and the staff is always friendly. They do their best to get you in and out with the best service guaranteed.

sanketkhara

13 de nov. de 2012

I get all my service done at this dealer. They are always very courteous and friendly. They fully explain the service before and after the work is done. They bring important additional items to my attention without "up selling" me or pressuring me. The end result is always very good. I know that the work will be done correctly the first time. Brian DiPasquale, the Service Manager, and Jason Rose has always treated me very fairly and he has earned my trust. I recommend these guys if you want good work done with a smile.

Mbarrovecchio

24 de oct. de 2012

I get all my service done at this dealer. They are always very courteous and friendly. They fully explain the service before and after the work is done. They bring important additional items to my attention without "up selling" me or pressuring me. The end result is always very good. I know that the work will be done correctly the first time. Brian DiPasquale, the Service Manager, has always treated me very fairly and he has earned my trust. I recommend these guys if you want good work done with a smile.

KLW2

19 de oct. de 2012

This was our second car purchase from LeHigh Valley Acura within the last month. Excellent customer service and excellent pricing. Once again the dealership went above and beyond our expectations for quality and courtesy obtaining the configuration and color of the car we wanted in less than 24 hours. Amazing. Highly recommended dealership.

Bill Pedrick

13 de oct. de 2012

I've been dealing with these folks for six years. I find the sales and service people very knowledgeable and professional but still friendly. My most recent visit was for state inspection and an oil change. Janson orchestrated the visit in his usual professional manner. I take all my vehicles here for tires,service, inspection, etc., not just my Acura. It's true the prices are higher than my local auto repair shop but so are my expectations and I've never been disappointed.

jtolton

10 de oct. de 2012

I feel they gave me the best deal possible. Everyone was pleasant and professional. The dealership contacted me after my purchase to ensure that I was happy with my car, and to ask if I had any questions about using the features of my new car.

expo16

4 de oct. de 2012

I already passed the word on to 62 people and friends to never buy a vehicle from you. I'm sure they will also pass the word around. My goal is to continue to do this and I hope word spreads around the Lehigh Valley and area. This is the way I was treated by a manager named Brian. Good Luck Acura

KarenDHamm

27 de sep. de 2012

Bill was respectful,friendly and treated us as informed, intelligent buyers. He sold us and our son a car there at the same time. There was plenty of inventory to choose from as we did not want to wait. Also, considering we had two "deals" going at the same time, everything occurred rather quickly.

Kwand226

25 de sep. de 2012

I gave an overall goof review because that customer is always great and the service tech are very friendly to talk with and I enjoyed coming to the car dealership

tiongsonk

20 de sep. de 2012

This is a no brainer...great customer service, extremely attentive to details, makes you feel very comfortable, never pushy....all the time!! Prices are slightly higher than the norm but you pay for what you get.

Carrieoberlender

18 de sep. de 2012

Working with Lehigh Valley Acura is what keeps me an Acura customer. Brian, specifically has always been honest, caring and respectful. I always feel extremely comfortable making decisions with his guidance. I will continue my relationship with Acura due to the excellent customer service and loyalty they continually exhibit.

amy linsell

16 de sep. de 2012

I have always had a great experience with this dealership. They are always , efficient courteous, in good spirits and on their game. I appreciate their knowledge in service and completing the work in a timely manner. I have always found them to go above and beyond.

Jjs003

9 de sep. de 2012

New car purchase. Fair price. Staff went above and beyond staying greater than an hour after closing time to finish paperwork for my busy schedule. Return appointment for placement of running boards in service department exceeded my expectations for quality and courtesy. Extremely clean loaner car immediately available at my arrival. My car was finished on time and looked incredible upon receipt. Would highly recommend service department. Only complaint was never contacted about inquiry concerning possible second car purchase when i asked about current promotions and specials. Probably for the best.

myrlin2577

4 de sep. de 2012

They certainly have a strong team of happy employees; however, $125 to rotate my tires and lubricate the brakes seems way to steep (I would be that happy if I could charge my customers that much too). I went in for an oil change of which I got suckered into purchasing the maintenance package when I bought the car, and that only covered the first $30 or so. The classic bait and add on tactic.

rthompson10

28 de ago. de 2012

Went in car shopping and test drove a car. The sales lady would not give my fiancee and pricing because we weren't going to buy a car "today". My Fiancess response was I'm not buying today because you aren't giving me any numbers.The were 3 cars we liked but could not get any pricing, financing offers etc. My fiancee finally walked out in frustration. I called the sales manager Mr Chavez later and got the same runaround. "If its a good deal you should jump on it now he says". I told the She wanted more info but he kept on this idiotic line. An Acura is a higher end model too bad this dealership thunks there are selling tin cans

Fsallit

21 de ago. de 2012

Wayne was very helpful my wife just got a flat tire and when I called Acura and spoke to Wayne he told me to stop right in and he'll fit me in not to worry. Now it's Monday and my wife had a car. Thanks again Wayne I will definitely be back. Fahed sallit

George H Donald

18 de ago. de 2012

I have known this dealer since 2006 when I purchased my first MDX. Their service has been great and so has the car. That is why purchasing my 2012 MDX from this dealer was a very easy decision.They provided the various models to test drive and Geno was very knowledgeable about the cars. Sonny came up with the right price and the whole experience was great.I love the new MDX!

MikeyD

11 de may. de 2012

I've been dealing with Lehigh Valey Acura for over 5 years. Their service department is great and the reason I chose LVA for my 2012 MDX purchase. I've owned many american cars and luxury brands like Infinity and Lexus. In my opinion, the Acura MDX gives the best overall driving experience. My wife agrees since she drives a 2008 Acura RDX. I was surprised to find my sales person, Lisa Koch, was the same person that sold me my 1995 Toyota Avalon. Lisa is a very nice person to deal with. She knew that when I come in to look at a car I'm usually ready to buy. I already had pricing information from their internet source and was able to reach a deal on the 2012 MDX in one iteration with the sales manager. I drove the car home the same day.

volvo1255

8 de may. de 2012

I dealth with Lehigh Valley Acura for the past seven years, I never had a problem with them. That's why I chose to return to purchase another Acura, I always recommend Lehigh Valley Acura to my friends and family

tammyhuk

3 de may. de 2012

My husband and I have been Acura customers for nearly 10 years and we have always had an excellent experience with the service department, in fact they are the primary reason that we go to Lehigh Valley Acura...the outstanding service we always receive! Our latest visit was no exception, the car intake was quick and efficient, the customer waiting area was comfortable and the car was ready right on time. If I had to choose one thing to complain about it would be the fact that although they include a free car wash with your service, they never wipe the car off completely so I always have to take 5 minutes & do it myself before I leave so I don't get water spots all over my car! Overall the service was excellent and I am very happy to be an Acura owner.

Vic Miscio

21 de abr. de 2012

We have been a VinArt Acura customer since 1989. We've bought 3 new Acuras from them and numerous Hondas from their sister dealership. Everything hasn't always been perfect but they worked with me on any incident until I was satisfied. I've owned BMW's, Fords, Chevy's, GMC's, Dodges and VW's but I won't let anyone work on my Acura RL except the guys at VinArt. They're not cheap, but then quality never is. If something isn't quite right (and I'm a finicky owner), they work with me until I feel that it is right.

disgusted18104

5 de abr. de 2012

Wayne, as per usual is inept and frustrating to deal with because he never has the answers to anything except to say, "That'll cost you more and I don't know how long it'll take to fix" Brian, on the other hand is just an ass, pardon my french. He's a rude disrespectful cut you off while you're talking jerk and having to deal with him has made me rethink dealing with this dealership- brand even, forever

hritter2

27 de mar. de 2012

Took the car in for a repair that was a recall situation. The car was returned to my wife, she drove down the street and took it back because it was loud and had a tremendous vibration. The next day they said it was perfect, she picked uip the car drove it home and it was still very loud and had an extreme vibration. The following MOnday she returned the car and was, once again told the car was perfect. After calling Acura in California, we received a phone call from the local service mananger to bring the car in. Two days later, without any paper work, we were told it required a transmission fluid change and that solved the problem. I have several issues with this, b ut if that was all it required why was that not the first thing they did. Also, through all of this we were continuously told that a manual transmission is always louder than an automatic, if they are both in neutral and at the same RPM there should be no diference in sound. The next issue was the engine vibration and it was easy to see. But according to LV Acura the car was perfect. The attitude and the indifference that my wifes complaints and concerns were met with, along with the smoke blown over three or four visits as excuses only proves to me that they are minimally concerned with solving a problem. Unless you can define the problem, trouble shoot the car, and give them precise instruction to fix something they are unwilling and incapable of doing it on their own. THey will not admit to their short comings and will simply tell you the car is perfect, or suggest that your car is different than anything they can compare it to and there is no way for them solve "your imaginary problem". Whe n we finally got the car back, and it seems to be correct, they told us they simply changed the transmission fluid, but we were not given any paper work regarding the last work done on the car. This makes me wonder, and if they were initially correct, and it only needed a transmission fluid change, why don't I have the paper work for my records. I have serious doubts about this service department and we are actively seeking an alternative servicing Acura dealer.

Mafreeman

24 de mar. de 2012

The Sales staff, David & Margaret are willing to go the extra mile to make you the best deal possible. Fast, courteous professional service, leaving you with a good feeling about purchasing a NEW Acura MDX.

rothjos

19 de mar. de 2012

I liked this dealer a lot because Brian B. was very friendly, down to earth, and didn't really push anything on me that I wasn't ready for or didn't want or need.

msterner

7 de mar. de 2012

I am always very pleased when I have my car serviced at LV Acura. They are friendly, efficient, always accurate with the time estimate they give me.

manderson418

23 de feb. de 2012

overall my experience was good upon till my encounter with your Finance Manager Mike. He is arrogant and self-centered and has no regards for customer's feelings. I was asked to meet with him to discuss and sign off on the purchase of my 2012 RDX.Upon entering his office,Mike kept his eyes on the computer screen only for a split second did he look at me to asked me to sign the bottom of the sales agreement form.Because of my excellent credit score of 756, I questioned the rate that was given to me. Mike rudely glared at me just enough to let me know that I was being offered an excellent rate and that he thought the terms and rates was agreed to; prior to me coming to his office.I would hope that Mike is given some training in customer service.I am taking this time to let you know about the professionalism of an employee because I sincerely hope something is done to prevent this type of service in the future.As I am a 3 time returned customer to your Dealership I would expect to be treated with more professionalism. I don't think that is too much to expect when doing bussiness with an establishment such as yours.

rbullaro

12 de feb. de 2012

The team at Lehigh Valley Acura is incredibly professional and understands the concept of superior customer service. They listened to my needs and developed the best deal to meet those needs.

AndrewV

10 de feb. de 2012

I have been coming to this dealership for the past 6 years after having bought my TL there. Not a typical sales experience - yes they want to sell you cars, but one gets the feeling that they are looking to establish a long term relationship with you for additional car sales, referrals and service appointments. Being in sales myself, I understand the value of relationships and clearly so does the management here. And they get to know you. Its the kind of place you want to do business with. As someone who only dealer services their cars, the attention to detail paid is very gratifying. The only negative is that while they do fully inform me of that is happening with my car, I sometimes have a bit of sticker shock when it comes to the repair services. However recognizing that, the service group always seems to do one or two things for me that is a value add, reducing my 'shock' and re-enforcing that my decision to have work done there was correct. I will tell you that both service managers I've worked with Rex, then Mustapha are amazing - dealership gold.I am beginning to start to consider my next car, and will be certainly working with Margaret to explore the new Acura line-up. Like the rest of the team, she's personable, knowledgable, and one doesn't get the high pressure sales approach from her. Unfortunately not sure I will be purchasing an Acura next, which will be sad for me. Love the dealership, not thrilled with the new Acura designs though. Honda needs to reconsider the terms sleek and elegant in defining their luxury cars. Maybe when I'm ready, the model line up will have taken a different design aesthetic.

Jack Henriquez

30 de dic. de 2011

Service Manager is always friendly and eager to help in any which way possible.The BEST! Would stingily recommend this dealership, even for Honda cars or any other brands for that matter.

car enthusiast

17 de dic. de 2011

i could not be happier with my purchase of an acura TL. i was treated with the utmost respect and professionalism. the entire staff was very friendly, knowledgeable, and honest. if you are looking for a new or used acura, your best option is with lehigh valley acura. it was also not the first time i purchased a car from this dealer. Brad S, you did a fantastic job assisting me with my purchase. i wish everyone was as outstanding as you. overall, this dealer is second to none!

Susan Marsicano

14 de dic. de 2011

After shopping at two other dealerships for my new RDX I was pleasntly surprised by the no nonsense, no pressure sales approach by Margaret Bisazza. Margaret took the time to present the car and all it's features, along with a test drive. The final sale was completed in less than half an hour, without any pressure. The options we bought for the car were installed two days later, and everyone in the parts dept. and service were very helpful and professonal. Thank You for all the great service. Susan Marsicano.

nanovic

28 de nov. de 2011

Quite simply the best in dealer service; this dealer's service department has always been strong but since Mustafa Qureshey has become service manager, the department has moved to the A+ category.

Cmasiado

3 de nov. de 2011

Scuffs, scratches and dings in paint were not removed prior to pick upRight front speaker blown and not replaced.Leather protection done sloppy and half ass.

khannasunil

2 de nov. de 2011

I went to LV Acura to trade my old Pilot with a new MDX & lease an RDX for my wife. The sales person Margaret was very professional & polite & understood fully that I was shopping around & keeping in mind the competitiveness of the market gave me the best possible deal on both the vehicles.Margaret has the whole knowledge of the vehicles & explained all the features very professionaly. She made sure that from purchase to financing & lease & trade of the old vehicle, everything was systematic & smooth with minimum time consumed.Overall a great experience.

ewawierzba

25 de oct. de 2011

I was very comfortable dealing with Margaret.She was very friendly, easy to talk to and very knowledgeable about the car she was selling.After I have already bought the car Shestill spent time with me explaining and showing me how to operate and use GPS and some other gadgets in the car despite late hour after long day of working.

costanra

16 de oct. de 2011

Visited LV Acura on a recommendation, after suddenly finding myself in the market for a vehicle, following an auto accident in which my car was totaled. Larry & Sonny were extremely gracious, courteous, and professional and took the time to understand my needs, fit me into a vehicle that met my liking, and at a fair price. Overall an excellent experience. The quality of the car partly sold itself, but the time spent by the dealership (Larry & Sonny), the service dept, and facility cinched the decision.

rpkrebs

13 de oct. de 2011

Stopped by on a Saturday morning to purchase a headlight bulb for my RDX, not knowing that the type was very specialied and expensive. Mustafa let me know this and also that the bulb was covered under warranty and directed me to Wayne.Wayne brought the car in right away and resolved my issue, though i didn't have an appointment and at no charge!The sales experience was very good here, but the service experiences will ensure I'll continue to be a repeat customer!

vincent Kraft

9 de oct. de 2011

Great delarship. the best in the valley. The service group always is on top of any changes needed. They are super. I would recommmend this dealership to anyone who wants exceptional treatment and service.

Mestades

28 de sep. de 2011

Mustafa is the reason I continue to come to this dealer. He is so helpful and knowledgeable. His customer service is always excellent so much so that I'm going to start bringing in my Jeep Commander for service as well! Wayne is also very helpful and positive.

HildaBen

27 de sep. de 2011

Service is always excellent. People are courteous and professional. If you haven't made an appointment they will always get you in and out in a short amount of time. Bagels and coffee are good too!!!

Stephen Russo

5 de sep. de 2011

BIll was very informative regarding car features, I spoke with him over a period of time( while getting my 2004 Acura serviced) even prior to seeking to purchasing a new vehicle and there was no sales pressure, he also goes out of his way to get answers and resolve issues for you. Brian has always been cordial and helpful when getting car service and Mustfa was helpful after the purchase of my latest Acura.Steve Russo

kpedde01

30 de ago. de 2011

My service experience at Lehigh Acura has been great, they take-up the work real serious. They know what they do. Mr. Mustafa Qureshey is an excellent manager who handles the most delicate situation with utmost profesionalism coupled with friendlyness.

cbrye

22 de ago. de 2011

Took my car right away. Service was done at the time they said it would be. I had coupons which they used to bring down the service fees. Gave me a car to run some errands.Very friendly and willing to help and discuss what was needed for the service.Things I was disappointed with, upon my return I had a few minutes to wait but the waiting area was overly crowded, not much room to sit or even stand. Also, I would like to see at least one day of evening service hours.Overall, I good experience each time we take our car in for service. Very pleased with the dealership and our Acura!

Geoteacher

10 de ago. de 2011

So far I have been very pleased with the level of assistance that this dealership provided. I needed new tires and a "B126" servicing. I dropped the car off, was given a loaner and the car was finished in a few hours. They also replaced my windshield wipers, which I forgot to mention to the manager when I brought it in.If I am ever in the market for a new Acura, this is definitely the dealership I would use. There is never any pressure to do any "unnecessary" maintainance. My son is an elite mechanic for Mercedes Benz in Baltimore and when I had taken my car in to a NJ dealership for a routine oil change, they told me I had to have the a/c checked for $75.00. I called him first, and he said it was just unnecessary. The car only had 35,000 miles on it.Yup, this is my dealership of choice!

nj2pa2nc

1 de ago. de 2011

Even tho the drive from Toms River, NJ is over 2 hours it is worth it. The service from this dealer is excellent. I am a former resident of PA now living in NC. My mom lives in Toms River so when I visit her I also take my 06 tsx to LVA when service is needed. My car now has almost 124,000 problem free miles thanks to them. Highly recommended.

sclichty

20 de jul. de 2011

Herb was great! He helped my mom with her certified pre-owned Acura TL and we love it! We would go back again in a heart beat!

fsscoord

18 de jul. de 2011

Service is always great here. Wayne is very courteous, always explains everything that was done to my car. This visit only, I was not told how much the service fees would be, but I didn't ask either. Maintenence is so thorough, I just didn't ask this time.

ChrisOConnell

12 de jul. de 2011

service (Brian) is terrific, very helpful and flexible regarding return of loaned vehicle that I used while service was done. Quality of work is also great.

royhorton

22 de jun. de 2011

Just an overall awesome car buying experience. These guys went the extra mile and I walked out with a great car at a great price and could not have imagined that it would have been such an excellent experience. I have purchased 2 cars at Brown Daub and 1 Haltermans in the last 15 years and never felt so good ablout my experience.

brianproy

20 de jun. de 2011

I have been dealing with the service department at LV Acura for over 15 years. The staff is consistently knowledgeable, helpful and friendly to deal with. We have owned Acura cars for years and the service that we get from this dealership is consistently outstanding. Mustafa in particular brings a depth of knowledge that is the best I have ever experienced in my 30 years of owning cars.

dethcorps

13 de jun. de 2011

I always have a pleasant experience at this dealership, the service personnel are friendly, knowledgeable and professional. When I show up at the service center, I am greeted quickly and any work done is completed on time. This dealership is very organized and I highly recommend it

south99

12 de jun. de 2011

My wife and I been purchasing Acuras from LV Acura since 2000 and have found the service department to be, without exception highly dependable. Mustafa is the very best service department manager I've ever dealt with anywhere. His desire to see the customer leave pleased is exemplary. They are outstanding.

Binney96

30 de may. de 2011

Lehigh Valley Acura is the best! Everyone is always very friendly and helpful. I have a crazy schedule but they always work with me to get my car in when a service is due. They always explain their work in detail. I am always please with my visit when I drive away! Thanks to everyone at LVA!

rpkrebs

5 de may. de 2011

I recently purchased a 2008 Acura MDX CPO and was very pleased with the purchasing experience with Brian and Jim. Very upfront, respectful and accommodating. The entire staff was friendly with good follow-up and wanted to ensure my satisfaction with my purchase.After purchase, I had one or two items to be addressed by service and Mustafa was extremely knowledgeable, efficient and friendly. I will definitely continue to service my vehicle with LV Acura.I will purchase from this dealership again and would recommend to anyone.

bluewahoo2

20 de abr. de 2011

I found a 2010 6 speed manual TSX online and drove about an hour to see it. The TSX with manual transmissions were very hard to find, and Lehigh Valley had one at a very reasonable price. I drove it and fell in love. They also gave me a very reasonable price for my trade in. I highly recommend this dealership.

colkurtz

3 de mar. de 2011

Once the Sales and Finance weenies stopped playing their 'back and forth' game we bought the car we wanted.The Salesman and the internet saleslady were top notch and overextended themselves to accommodate us.We would buy another auto from them, however the Sales Manager and the Finance guy have the 'short-man syndrome', so be prepared to stand your ground with them.

rgt

3 de mar. de 2011

A recent out of state move caused us to switch Acura dealers for the first time in decades causing mild concern as we have only had one dealer service our multiple Acura cars. Not to worry - experience and people and service could not have been better. Very flexible in scheduling an appointment that met my schedule needs; I arrived a bit early for appointment; they took the car right away; finished ahead of schedule - I barely had time to enjoy their bagel and coffee and skim the newspaper. We'll be back!

Thuneau

26 de ene. de 2011

This is one of the few dealerships that genuinely cares. They earned my business for life. Even though I have to drive over 60 miles one way and rent a car locally while they work on my TL, it's all worth it. They were recommended to me on acurazine.com and I was not disappointed. My local dealer kept blowing me off when I had a recurring problem, but these guys took their time to find the cause and then fixed it under warranty even though technically they didn't have to. We are talking engine work here that is not cheap. I highly recommended this Acura service department. I don't have any experience with their sales staff, but will definitely visit them when I shop for another Acura.

Jmas66

12 de dic. de 2010

Always a great experience! The staff is friendly, accommodating and very knowledgable. We have purchased numerous cars from Lehigh Valley Acura because of the high quality sales and service staff. They explain everything in great detail and truly listen to their customers.We wouldn't go anywhere else! Thanks. Jim

Johnkhan18

16 de nov. de 2010

My experience at Lehigh Valley Acura was excellent, I would recommend their services to my friends and family. The atmosphere in the dealership was very friendly and they had great accommodations for their customers. I was pleased with the service I received and was very impressed with he cleaning job they did with my car at the end.

gwilliams180

13 de nov. de 2010

An Acura RDX lease quote request was submitted 11/13/10. The response was interesting, but more than I expected to pay. I then indicated what was not acceptable. Calianno asked if I could meet with them to discuss yet this afternoon. I met with a salesman and manager who went into a form of bait and switch. They were wrong and not at all interested in working with what was quoted. I have documented proof that their "story" was without merit. They know they lied to my face.

clairissa

12 de nov. de 2010

Well my experience started out pretty bad with the first Sales Staff I dealt with last week. Without going into anymore detail regarding that. I was extremely impressed with being contacted by Andy and Sonny of Lehigh Valley Acura. They listened and truly did not want to lose a customer. It is nice when someone listens and they did. Thanks!My salesman was fabulous and I would highly recommend him to anyone. Mike Aumann is a very laid back, all around nice guy. I worked with him on my first Acura MDX I bought last year and the MDX, I bought a few days ago. I would definitely work with him for any or all of my future Acura purchases. Thanks Mike!I was impressed with Lehigh Valley Acura, if you are not satified with anything speak up and be heard. Lehigh Valley Acura listens and they do care. They want their customers to be happy. Thanks Lehigh Valley Acura!My rating would have been a 5 on overall experience, but it began a bit rough so I could only give it a 4.

PhillyFan1955

29 de sep. de 2010

Mr. Green was VERY nice, and helped with the "trauma" of buying another vehicle. It was the first time my daughter bought an expensive vehicle, and he helped WAY above and beyond! She was very unsure of how and what to do, and Ralph did NOT put any pressure to buy, just asked her how to go about getting to where she wanted to be to be comfortable buying the car. Thank you, Mr. Green.

AcuraMDX22

27 de sep. de 2010

I had a costly issue with my vehicle that was out of warranty and was uncertain what my next step would be.Mustafa and the service team were able to suggest ideas they would follow through with independent of my involvement, and were therefore able to recommend Acura contribute to the cost of the repair. When it was all said and done, Acura paid for 80% of the repair despite the vehicle being out of warranty.i have recommended several folks to Lehigh Valley Acura to purchase their vehicles because they and Acura stand behind their product.

lkvlk39

27 de sep. de 2010

The service team is always available to answer all your questions and find correct solutions to all your problems and concerns.The waiting area is also very comfortable and inviting with tv,coffee and bagels, makes time waiting go faster than normal.

Gary Olson

26 de sep. de 2010

I recently had occasion to use the service department (for a problem of my own making). Mustafa and his team could not have been more considerate and professional. I have enthusiastically recommended LV Acura to many friends and colleagues and will purchase my next car from them.

nj2pa2nc

23 de sep. de 2010

It is hard to put into words how we feel about this dealership. Saying how excellent they are is not enough. They are even alot better than excellent. Wish other dealers would take lessons from them. Even living in North Carolina we make an effort to keep coming back to Vinart dealerships to either buy or service our cars. Highly recommend them.

Geneeddy

22 de ago. de 2010

My wife and enjoyed Michael's professional courtesy extended during our leasing experience. The dealership was very clean and accommodating. Appreciated Mike's consistency with returning my calls, answering my questions and concerns. Love the 2010 Acura TL SH AWD with Tech Package that we arranged my lease for, awesome automobile. High rating is well deserved. Gene T. Eddy

jsenelow

17 de ago. de 2010

My wife and I were interested in purchasing a 2010 MDX Tech package, so we went to Lehigh Valley Acura to test-drive the vehicle. We began working with Mike from day one, who is one of the best sales professionals in the industry. We were not going to purchase on our first visit and Mike was understanding of that, never pushing us to buy "today." We gathered pricing from other local Acura dealerships and found that Lehigh Valley Acura was by far, the most competitive. In fact, 4/5 other dealerships told us to "buy from them if the price we showed them was real." We went back to Lehigh Valley Acura to purchase the vehicle. Though it took some time for the vehicle to arrive at the dealership, Mike was extremely patient with us (even though we called him week after week asking for updates). We picked up the vehicle yesterday and could not be happier! Thanks to Mike at Lehigh Valley Acura for a great overall experience.

bsegel007

13 de ago. de 2010

I gave LV Acura 5 stars because it is the best automotive experience I've ever had. They are so professional, they value MY time and have an excellent product line. The showroom and waiting areas are always clean and they offer a nice selection of refreshments. LV Acura is by far one of the nicest and well run car dealerships in the country! Thanks!

country67

11 de ago. de 2010

Always very satisfied with work completed in a very timely manner. They are very thorough in assessing any issues related to mechanical concerns. Upon completion having your car washed and vacuumed is an added bonus. Nothing but courtesy and friendliness from the staff.

MicRt

6 de ago. de 2010

I had a really good experience, we had problem with '04 MDX and Mustafa told me that they would work with us and make it right and he really keep to his word. There where more than one single problem and your staff stayed with the problems until they where sure that they where taken care of and I thank them for that. The car is running better and increase fuel economy.

Jmas66

2 de ago. de 2010

Great dealership and staff who are truly committed to providing excellent customer service. It's never a problem getting a service appointment and the work is done consistently right the first time.The great experiences we've had will continue to keep us coming back here and buying Acura vehicles in the future.

cakesbyheather

20 de jul. de 2010

Brian, who is always friendly, accepted my MDX on very short notice, so that Icould drive on a long trip the next day. They finished the work quickly, then conveniently called me on my cell when it was ready, and charged me fairly for the repairs. The car was nicely cleaned when I picked it up. I havealways had a pleasant experience with Lehigh Valley Acura and would highlyrecommend them. (I once tried to cut corners by trying anotherrepair shop to save a little cash, and found that the discounted shopdid not do the job as thoroughly)

trovato1234

9 de jul. de 2010

We currently own two acuras so when we were in the market for a new car it was a no brainer. Margaret was very nice to work with and made our experience enjoyable. The dealership itself was very clean and professional. I love my new MDX and look forward to doing business in the future.

Lceparano

9 de jul. de 2010

I am extremely dissatisfied with this dealership. First off, they sold me a car without an owners manual. I have been requesting a manual from them for two months, and still have yet to see it. Seriously? How do you sell a car without a manual? Secondly, when I purchased the car from them, one of the tires had a gash in the sidewall. I asked if it could be replaced. They insured me that it passed their safety test and would not be an issue. Low and behold, the tire has been nothing but trouble and leaks all the time. I am failing to see what is safe about a tire that doesn't hold pressure. That leaves me to wonder how reliable the other safety tests are that were done on the car. If you are buying a car from this dealership, make sure to believe nothing they tell you.

rsaleh

4 de jul. de 2010

We purchased a new car from Lehigh Valley Acura with a trade of our 2003 3.2 TL. I was very satisfied with Acura's service since we purchased our first car from them. The service staff are very helpful and courteous. Also Bill Cossman worked with us on the trade and purchase of our new car. He is very honest, helpful and efficient. I would recommend Acura as a car and the dealership to our friends. rsaleh

mtceltic

3 de jul. de 2010

Purchased a used TSX and traded in a older TL. Our sales person Craig Hower was excellent. Very knowledgable about the vehicles. The TSX we purchased is great. Only complaint was the negotiating. I was told my TL was worth very little due to high mileage, yet when they advertised this car on their website, it was listed at more than 2x what they gave me for it. I thought that was a little unfair. Otherwise I have always had great experience at this dealership.

michaeldonato

26 de jun. de 2010

I started to use the Service Department last year and was very impressed with their professionalism. When I decided to purchase my second MDX I compared my previous dealer and Lehign Valley. Their sales department was awesome. They beat the other dealers price and found the exact color combination I wanted in three days. It couldn't have been a better experience.

sternerk

26 de jun. de 2010

The staff (especially Mustafa Qureshey)at this dealership is always helpful, polite, and extremely friendly. From the moment you walk in to the moment you leave, you are treated in a kind and professional manner. I would not hesitate to reccomend this dealership.

theodoropoulos

19 de jun. de 2010

I am very pleased with the service I have received at this dealership. I take my MDX there for regular maintenance and have never been disappointed. Everyone there is extrememly friendly and go out of their way to make sure you have everything you need. One time my oil change took longer than expected, about 1 1/2 hours, which I didn't realize because I was sitting in their comfortable waiting room watching TV. The manager apologized for the wait and told me I wasn't going to be charged for the service because it took so long and my car was also washed and vaccumed when it was returned. It may not seem like a big deal, but it was very much appreciated and the great customer service will keep me coming back.

khesse

18 de jun. de 2010

Ralph Green was a very pleasant, honest sales consultant. We were aloted all the time we wanted to look over the vehicle without any pressureand any questions were answered to best ability. I would definately consider dealing with Ralph and this dealership for a future purchase. Very good experience.

joycemails

14 de jun. de 2010

When I arrive the service assistant greeted me immediately and took my information. Stated my car would be ready within an hour. He also said they would wash it. My RDX was ready in less than an hour. While I was waiting, I read my book and before I new it my car was ready and I was on my way.

keglo69

13 de jun. de 2010

From the very first handshake to the last. These folks are very gracious and professional. We were afforded test drives in all models. Our trade in was evaluated and priced right. The price of the TL we purchased was spot on with all the INTERNET pricing sites. Delivery was completed in the proper amount of time and the car was detailed very very well. My wife and I are very pleased with Lehigh Valley Acura nd most of all with our 2010 Acura TL SH-AWD. We look forward to a great business relationship with LVA.

Jude Panik

11 de jun. de 2010

My experience with Lehigh Valley Acura, Ray Travaglio and the rest of the staff has been one of confidence and trust from the initial meeting. Both my wife and I felt like we were dealing with a long time friend. We felt no pressure or feeling of being unconfortable with any one we delt with during our purchase experience. We were told my several famnily members of the quality and satisfaction of the Honda products.

bodysolid48

11 de jun. de 2010

This dealership is part of the Vinart group from which we have purchased two new vehicles over the past six years. We have always had positive experiences with this dealership wether purchasing new, visiting the service department or now having made a pre-owned purchase.Our sales rep., Brian was relatively new to the dealership, but had obviously been well trained as he was very courteous and knew the inventory that he had to work with. Brian spent considerable time with us to insure that we found what we were looking for.

nairsc

4 de jun. de 2010

I have always had a good experience with the Lehigh Valley Service And Sales Department. Service has been excellent since Mustafa takes care of each and every issue and over sees that those are done. Mustafa is a big asset to the Lehigh Valley Acura Dealer. With his knowledge, and friendliness customer would love to keep going back without any hesitation, including me.

dethcorps

18 de may. de 2010

This is by far my favorite dealership to get my car serviced. The service people are always friendly, have a lot of information and give accurate time estimates. On this occasion, I got to my appointment early and was taken care of immediately. Every time I visit this dealership it is a quick and painless process. The price is what to be expected from a luxury dealership, but they don't try to upsell me or offer services I don't need. I also really like the fact that they call 10 minutes before the car is ready because I usually spend my waiting time at the diner down the road, so I know when to start making my way back. Overall, this is by far the best Acura dealership I've been to for service.

winnox

14 de may. de 2010

As always, I opted to wait while the car was receiving scheduled servicing. Wifi was available so I was able to work on my laptop. The service was completed in less than an hour and I was on my way. I've been having my cars serviced at this dealership since 1995 and I have never been disappointed in their professionalism, courtesy and efficiency. Keep up the good work.

kgarrity82

10 de may. de 2010

I had no problems and everyone was nice. It was a quick visit and they were very accommodating to my last minute request. They advised me of upcoming inspection due and made sure I had all the information I needed before leaving. Mustafa and Brian were very helpful and nice.

cwmowery

27 de abr. de 2010

Mustafa really does seem to go above and beyond to ensure great service and customer satisfaction. I rated the price as just 4 (good) because the pricing seems about normal. I don't expect "cheap" with this level of service though. Integrity and Customer service is what it's all about.Keep up the great work guys and I'll keep coming back!

katrex921

25 de abr. de 2010

Mustafa Quereshy, service manager, goes above and beyond to provide excellent service. Every issue is resolved to the utmost satisfaction and my husband and I are treated with the greatest respect during every visit. I would recommend Lehigh Valley Acura for anyone wanting a high quality vehicle and first class service.

Bigelowbw

24 de abr. de 2010

Everyone has been welcoming, courteous, and helpful. It makes owning 2 Acuras (a TL and an RL) a wonderful experience. I like being able to schedule service appointments on-line and receive an immediate response from the dealership. The bagels are also very good.

springy

23 de abr. de 2010

I have owned my Acura TSX for almost 7 years. I have used this dealership exclusively for tha maintenance on my car. Everyone has been friendly, courteous, and helpful. Even though my warranty runs out this July, I will continue to service my car here. In the future, when I am in the market for a new car, I will definitely look to this dealership.Thanks!Sue Steuer

cmahony518

19 de abr. de 2010

After being in an accident, I needed to car shop, something that I HATE to do. I researched cars on-line and knew that an Acura was one of the cars I wanted to try. I use to drive only American made cars. Now I will be driving Acura TSX..TOTALLY LOVE THAT CAR. Safety is key plus the added bonus of luxury. Margaret, WELL, she is the ONLY lady that I would buy a car from. She is caring, has allot of knowledge, works with the CUSTOMER, which is key for me. My overall experience with Lehigh Valley Acura was OUTSTANDING. I have already recommended you to others..Actually all over the USA!! THANK YOU SO MUCH

pbraden

16 de abr. de 2010

The service personnel are always friendly, helpful, and accurate in their assessment of the time required for the service. The waiting area is very pleasant (except for the incessant chatter of Fox News!) and Internet access is available. I feel that the cost of the service is fair for a dealership and I have all my work done there except for an occasional oil change.

DaDel

12 de abr. de 2010

I purchased a BMW 328xi last week from Lehigh Valley Acura and my experience was the best I've ever had with a dealership. Chris was my sales guy and he kept me informed of what was going on minute by minute. I felt like I was important to them which is how everyone should feel when you're purchasing a car regardless of your situation. Matt who is the finance guy was just amazing as well, called back immediately, did everything he could to get me that car. The first person I met when i went to the dealership was Jim, the used car manager and he assured me that he would help me get the car and was just the nicest person. Words would not be enough to tell you how great this dealership is. You need to go in and see for yourself, it's worth giving them the business.I love my new car so far and i am looking forward to my next purchase from them.I will recommend them to all my family, friends and strangers. :) :)I love you guys at Lehigh Valley Acura!Daisy D., NYC

Ruth Matheson

10 de abr. de 2010

We are always greeted warmly and by name. Our wait time is never excessive - if more needs to be done than anticipated we are given choices: to wait, come back, leave car and enjoy a loan car. Since we come a distance these choices are very much appreciated. Our specific concerns are always addressed. On this last visit we were informed that we should consider tires and front brakes on our next scheduled appt. However, we were reassured that we would still pass inspection this month and that our safety was in no way compromised. This was explained in great detail as well as the choices in tires and approximate cost of same, giving us time to plan accordingly.I aoplogize that I cannot give the name of the person to whom I spoke this time without going out to the car and looking at my receipt. Perhaps in one way that is a good thing - in that for the customer repair rep the emphasis is on pleasing the customer rather than on himself.Mustafa I have known for the last 6 yrs. and has always made me feel welcome and that my needs and concerns were important.

soccrlvr

5 de abr. de 2010

I had previously leased a 2007 TL and loved it; and loved the service at Lehigh Valley Aura; therefore, I just wanted the new Acura TL -- and I love it too. My customer service rep was always attentive to my questions; whether in person, by phone or email.

MBlumenson

3 de abr. de 2010

Everyone I dealt with at Lehigh valley Acura was courteous, professional, and extremely helpful. The salesman took his time in showing me the operational details of the vehicle, taking me for a test drive, and answering all my questions. I would recommend this dealership whole heartedly to a friend.

fmalampy

1 de abr. de 2010

Never say "Never", you just never know, as a consumer, I was in doubt of my purchase, Bill and Sonny never gave up hope, worked with me with my situation and delivered better than anticipated results. I can not say enough of the Experience I had with Lehigh Valley Acura, they sure earned my business now and in the future.

C. D. Howell

27 de mar. de 2010

The entire service staff has always been responsive to my concerns whether just a small matter about a light bulb to a major mechanical issue. The mechanic and service tech listen to you and get your fed back. They schedule service to accommodate your schedule. Lastly, they serve great coffee and bagels!

fsscoord

25 de mar. de 2010

I have had my 2006 Acura RL less than a year, and every time I have brought the car in for service, the men in the office explained every question I had, several times bringing me out to the car to show me features. This last visit on Mon. 3/22 was for an oil change and inspection. Every line of the bill was explained both before and after work was performed. I have been extremely pleased so far with the courtesy, friendliness, and it would seem, expert mechanics and office staff to whom I entrust my car.

edd0126

23 de mar. de 2010

A few years ago, I was in the market for a new vehicle and had been dealing with the Montgomeryville Acura sales team. After multiple visits and several hours of negotiations, I had become very frustrated with the dealership. I felt as though the dealership was not responding well to me and that they were never giving me a straight answer during the negotiation process. It was at this time that I decided to call the Lehigh Valley Acura dealership. I was put in touch with Matt Murphy and ended up buying a car on my first visit to the dealership without any problems. As my lease on that vehicle recently began to reach the end of the term, I got back in touch with Matt again to discuss my options with a new lease. Matt arranged a time to meet with me and did everything he could to get me into the new car that I wanted. Because of the service I've received from Matt and the rest of the Lehigh Valley team, I will continue to do business with this dealership in the future and reccomend to anyone in the market for a new vehicle to get in touch with Matt / Lehigh Valley Acura. Thanks for the great service!

lisa scott

22 de mar. de 2010

This was our first service experience at lehigh valley acura,very professional and friendly.They make customers feel very comfortable,I noticed that every other customer seemed as pleased as I was.We had an oil change and tires rotated, we will definitley be back for future needs.Very comfortable lounge/waiting area.Thank you Tim and Lisa Scott

dmickey

15 de mar. de 2010

My Service was above and beyond my expectations. I pulled up to the garage doors which opened for me to drive my car right indoors. I was immediately met by a service representative who sat down with me and went over what would be covered in the PA State Inspection. He also informed me there would be no charge. As an extra plus, he also informed me that the vehicle would be washed and vacuumed. What a great treat! I then was offered to sit in the waiting area where I was offered to help myself to coffee, tea, juice or water. There was an array of newspapers, magazines and a big screen television to pass the time. When my vehicle was finished, the representative came to the waiting area to inform me. I then sat down with the representative as he went over all the details and findings of the service. Then, on top of my great experience so far, I was informed that since my vehicle was purchased from this dealer, that there was no charge. I can't say enough good things about my experience at Lehigh Valley Acura.

TL_owner_for_now

15 de mar. de 2010

Service at this dealership has been great. I have shown up twice with emergency issues and they immediately addressed the problems and got me back on the road sooner than I could have expected. The quality of my Acura TL is a different issue. Way too many electrical (handsfree link, mirror actuators, seat memory, interior lighting failures) and fit & finish quality (mirror silvering, rattles & squeaks) issues for a luxary car.

George H Donald

8 de mar. de 2010

I have dealt with Toyota, Nissan, Mazda and Lexus dealerships and this Acura dealer is the best by far. The appointments are to my schedule, the help is friendly,knowledgable and professional. The work is performed in a timely manor as I usually wait on site. This dealer location is not in the most convenient place for me.And probably the most impressive thing to me is the prices are reasonable. I sure hope they don't start selling flushes as the Toyota dealer started doing. To see how that Toyota dealer was taking advantage of customers, mostly women, was an embarrasment to me as I sat in the waiting area. My other car is presently a Lexus.

MikeyD

20 de feb. de 2010

Obviously I like Acura automobiles since I own both an 2007 MDX and 2008 RDX. The few times I had to take my Acura's in to Lehigh Valley Acura for service have been very positive experiences. The service advisors are very friendly and treat you as a valued customer. The service work is always done right the first time and the quality of work is excellent. Before starting my career as an electrical engineer, I worked many years on repairing and maintaining automobiles with my father. Up until about 10 years ago I did all my own maintenance on my cars. I'm probably in the small group of Acura owners who actually checks and understands the work that was done on my car at the dealership. In all cases I have been pleased with the service I've seen from Lehigh Valley Acura. Unlike my previous experience with an another make Japanese luxury car company, I've never had to go back with problems caused by the service department. Good job Lehigh Valley Acura!

rostafin

15 de feb. de 2010

I am usually suspect of dealership service as being overly pricey. This is especially true as my cars go past 100,000 miles. I have serviced my car at Lehigh Valley Acura since I purchased it in 2006. Even as my car is now beyond the point I usually switch to my local garage mechanic (100,00 miles), I still keep bringing my car in for service here. The staff is great and the service costs are reasonable.

jnuschke

15 de feb. de 2010

I recently noticed that my wipers were not working after the big snow storm and stopped into the service department without an appointment. My problem was addressed and fixed in a very timely fashion.I waited in a clean lounge with a nice TV set and current and interesting periodicals and newspapers and was greeted by Mustafa. I actually had commented to my colleagues and my family that the service department consistently exceeds my expectations. Congratulations are in order to the system that sells fine products and deals with the repairs in a professional and friendly manner.Thanks. J D Nuschke MD FACP

kmagicMDX

12 de feb. de 2010

We are repeat customers at Lehigh Valley Acura--- the reason we have returned again is quite simply their wonderful service, friendly employees, and a qualtiy product. We have thoroughly enjoyed our experience there and we are thrilled with both of the cars we've purchased/leased. Overall, a fantastic experience! Thanks Lehigh Valley Acura!

sam.horton

5 de feb. de 2010

I wanted to let you know that your Acura service department is excellent.The staff and crew are absolutely second to none in my book.Easily two, three times better than any other group I've worked with over the years.For example, I needed to come in three (3) times this week for small fixes, each important, and you squeezed me in even though I had no appointment. In each case, I needed to wait for the vehicle, and it was done in 1/2 hour or less.Historically, your staff provides an 'old fashioned' customer service approach generally unmatched in today's increasingly hurried world.Congratulations to you and your organization!PS - If you pass this note along, do NOT forget all of the guys on the shop floor! Your excellent front-end customer experience would mean nothing without the work being done correctly the first time, every time.

James L. Englert

24 de ene. de 2010

Good guys to work with, they both helped us tremendusly to get a good deal on a Certified Used Vehicle. They made the unenjoyable job of car shopping almost pleasant. After a few test drives and side-by-side comparisons, we purchased an Accura Certified Preowned, 2006 MDX. Also, want to thank the manager Larry, who's last name I don't remember, for finalizing the deal we struck with Ralph and Chris...

ncarlberg

4 de ene. de 2010

The customer service at Lehigh Valley Acura was outstanding. The sales staff created a comforatable atmosphere for buying a car. All of my questions about their vehicles were answered quickly and confidently. The sale price of the vehicle was very competitive, and once the deal was closed, the vehicle was delivered clean and detailed.The efficency of the business office made the transaction easy and timley. If you are in the market for a new vehicle in the Lehigh Valley, I would highly recommend stopping by.

mpalermo

4 de ene. de 2010

Excellent sales experience from start to finish. I was able to lock up a deal and leave with my new car quickly and would highly recommend this dealership and my salesman, Michael Aumann. I have had my 2010 MDX for a week now and could not be happier with the vehicle.

bGa927

5 de nov. de 2009

Before purchasing my new Acura, I researched the dealerships in my surrounding area. I was impressed with the positive reviews for Lehigh Valley Acura, especially one heartfelt review from a loyal customer who moved to North Carolina and still scheduled his vehicle service at Lehigh Valley Acura when he was back in PA to visit family. Matt, my sales consultant was very professional and courteous. He was patient while teaching me to use the various features of the technology package, and he followed up after purchase to make sure I understood everything. The facility is modern, clean and accomodating. This dealership made me feel like they valued my business, and that they will work diligently to earn my loyalty.

jim928

2 de oct. de 2009

I do a lot of my own work but when my wife's 02 TL-S needed service, my garage was unavailable. That's why I rated the price as 'good'and not 'excellent', dealer service is not cheap for routine things likes brakes, etc BUT my experience w LV Acura was excellent. I couldn't ask for more courteous, knowledgable, prompt service than we received. This is one of the best dealer service experiences I've ever had and what every dealer should aspire to. I would definitely recommend them to a friend.

walterch

27 de sep. de 2009

Great experience overall! It was a pleasant buying experience. The knowledge of the staff was extraordinary. I would recommend this dealership to friends and family members looking for a new Acura. I got a great price and the staff was all very pleasant and professional.

acdcacdc

4 de sep. de 2009

First of all the cars I looked at were very clean late model cars which was very nice. I was approached by an older gentleman, I'm sorry I can't remember his name, but he was very cordial and was more than happy to open any car we wanted to look at and let us take a test drive. He was very pleasant. We found ourselves interested in a 2007 Acura TSX. We took a test drive and we loved the car. The salesman had a few questions that he was unable to answer at the time, so he referred me to the business manager. He was very pleasant. He worked well with us on what we wanted to pay for the vehicle. We made a deal that everybody was happy with quite easily. We wanted to take the car with us that day. It was very late in the day, so the business manager gave us a voucher for a free detailing. We'll be making an appointment shortly. We were shown where the service department was and how that worked, plus some extra nice to know information. We were treated exceptionally well by all of the staff that made our sale enjoyable including the gentleman at the new car showroom that took care of the finance end of the car and general knowledge about the car. The overall experience was excellent. We have bought cars there in the past and will continue to do so in the future. Thanks to all that made our purchase of the car a pleasing experience.

rjones5174

24 de ago. de 2009

I strongly recommend this dealership as they have proven their top customer service credentials in the country. I purchased my first new car with them and couldn't ask for better service. They were extremely helpful in every area to offer. Currently I live in New Jersey but drove an hour and half to the Lehigh Valley Acura dealership for their awarded service. They truly believe in the traditional values of taking care of every person that walks through the door. Thank you all for your help especially Ramy!

dcox

3 de ago. de 2009

Wonderful experience. All people involved were very helpful yet maintained a low pressure attomsphere. I test drove both the Acura and Honda Accord before making a final decision and both salesmen were very helpful. I won't be in the market for a new car for some time, but I certainly plan on going back to Vinart.

joe767

6 de jul. de 2009

I have been shopping for a SUV for almost 1 year and I was on the Lexus RX350. When I went to Lexus I had such a bad experience with bot the salesman and the manager that I just decided not to even buy a Lexus. I had test drove the MDX at LVA few weeks before my Lexus experience and even though I didn't like the MDX I went back to LVA and drove the 2009 TL. It was such a pleasant experience working with both Bill my sales man and Dave the manager, they did a great job in helping me purchase my first new car. The TL is a great car and my negotiation took all but 5 minutes so I know I got the car for a great price. I actually purchased a used car from them 4 years before and I can back again. I hope to continue my relationship with LVA for a long time to come.

jmonroe

2 de jul. de 2009

It almost doesn't seem possible to obtain this level of service in our profit-driven, impersonal business climate these days. Yet I was treated BEYOND wonderful when I had a service emergency. I'm new to this area and when I called the service manager to describe my problem, he welcomed me to the area and spent his morning tackling my problem as if it were his own. The solution required extraordinary service and not only did they 'save me', they did so happily. I am deeply appreciative to Lehigh Valley Acura.

doggietreats2go

10 de jun. de 2009

I purchased a 2007 MDX from Lehigh Valley Acura two years ago. Since then my experience with them has been extraordinary, especially with the service department. I deal mostly with Rex and Mustafa, and no matter what their busy day brings always seem happy to help me the customer. This also emanates thru the entire service staff even to Justin that washes my car. The amount of concern, care and quality they express is just amazing. I know this is not an easy thing to do when dealing with the public. Lehigh Valley Acura has an exceptional service team that I can't say enough about. THANK YOU! D.White.

susan york

4 de may. de 2009

Ramy was helpful and knowledgable. I had to make a quick decision due to my former lease and the Acura deal expiring. The dealership was able to quickly meet our needs and we walked out with the leasing price we needed and a car all within 48 hours!

beinhorn751

2 de may. de 2009

I have been dealing with Lehigh Valley Acura for the past 14 years and have always been very pleased with the overall experience. This is the second time I have bought a used car from LVA and dealing with Dan Roman was an easy and stress-less transaction. He was very patient and explained the details of the car and answered all my questions, even those that I called about after getting the car home. He returned my calls promptly and courteously. I would recommend Lehigh Valley Acura for their sales and service.

gstringe

20 de abr. de 2009

My wife and I found Romy to be very helpful and patient. His knowledge of the car (Acura TL SH/AWD Tech) was impressive. He answerwed all of our questions with a smile. He did not waste my time or his. I had done my research on-line and had a reasonable idea of prices and costs. Although Vinart was not the least expensive price I was quoted my wife and I concluded that it was the best value. This vehicle is our 4th Acura, the 2nd from Vinart. Romy spent 4 hours with us not only selling us the car but helping us understand every feature on the vehicle and how to use it. We bought our 2006 MDX from Vinart in 2006 and were very satisfied with that experience as well. Your service department has always been excellent. They are prompt, courteous, helpful and knowledgeable. We have used your sevice since we moved to the Lehigh Valley in 2003. Your servive department has serviced our 2001 CL type S and our 2002 RL as well as our current vehicles.Bravo, Job well done!George and Patti Stringer

cypisek

29 de mar. de 2009

Excellent customer service, one of the best experiences I've had with car dealer service. Getting a loaner was a breeze, I was out of there in 5min. Friendly people, joy to deal with. That's how it should be done everywhere. It was great to come back to pick up my car knowing the same people will deal with me.

penngator001

28 de mar. de 2009

We drove all the way from Harrisburg and they were appreciative of the that. Very attentive sales personnel. Friendly, knowledgeble and honest. Gave us a good deal and followed up after the sale. Had an issue with the car that they researched and provided us options and solutions. Highly recommended.

dmickey

9 de mar. de 2009

Jessica Chunka could not have been more helpful and knowledgeable in helping me choose my Acura TL. Not making up my mind on my first visit, she was more than accomodating when I came back after test driving a few other competitors' vehicles and wanting to drive the Acura one more time. She was extremely knowledgeable about all the "tech" functions and after my lease purchase spent even more time making sure I knew many of the important features in order to get the most enjoyment out of my vehicle.She followed up with not only an e-mail, but also telephoned me to make sure I had no further questions and was adamant about calling her whenever I had anything I couldn't figure out.My dealings with Lehigh Valley Acura was more than pleasant and I will definitely recommend this dealership to friends and family.Deb Mickey

runningdoc

20 de feb. de 2009

I hate buying a new car because of all the games a dealship can play with vehicle price, trade-in, financing. Why is it that two different dealerships will sell the exact same vehicle for different amounts? You walk away from the table wondering if you got the best possible deal.This is my third vehicle i've purchased from LV Acura and have always felt like i was treated honestly and professionally. When service is needed, i always have a loaner car for the day. The service seems to be done well with warranty allowances to the maximum.Dan Roman, used car sales, was very easy to work with. Did not push any particular vehicle but explained all the details on each. Called and emailed a several times and he always returned the inquiry as quickly as possible with an answer.I shopped around online and found the prices at LV Acura generally were lower than other comparable vehicles at other dealerships.When i need to shop again, they will be first on the list as to seeing if they have what i want/need.

nj2pa2nc

16 de ene. de 2009

After bringing my tsx for it's annual state inspection in NC at a local acura dealer the tighten fuel cap message came on. After tightening the fuel cap the message did not go away. While in the Pa area I have my car serviced at Lehigh Valley Acura. As previously reported they are excellent. I highly recommend them.

tsxlover

3 de sep. de 2008

After hearing stories on how you should avoid going to dealers for service I found that to be wrong when I took my car for service at Lehigh valley acura. Excellent service experience. Will continue to take my car there for service. Mustafa explained everything that was done on my car and I was not overcharged.

ghoch

17 de jul. de 2008

I've been a long-time LVA customer (18 years now) and my most recent service visit reaffirmed why...I had my '03 MDX in for routine service and to have a few items checked, including a starter related noise and a squeaky drivers seat. I was informed that the starter was probably in the early stages of going bad but would most likely last a couple more years. Rex went out of his way to replace the starter at no charge even though my vehicle is out of warrenty. In addition, next time I'm in for service, they will be replacing my seat bracket...at no charge!I've known Rex for all of those 18 years and he made a point of mentioning that this is their way of showing appreciation for my loyalty. Once again, Rex and the LVA team have gone above and beyond to insure my total satisfaction.

krager

18 de jun. de 2008

I recently bought a pre-owned 2006 Acura TL (my very first car purchase)that I subsequently learned had originally been leased from and serviced by LVA. It appeared to have been meticulously maintained and had been driven less than 27,000 miles. However, the "Check Engine Light" remained on, so I delivered it to LVA for service. A prompt diagnosis was performed, and I was shocked to learn that the 6th cylinder was malfunctioning due to someone previously having used diesel fuel in the vehicle. Although not covered by Acura warranty, the Service Manager, Rex Weaver, was extremely sympathetic under these innocent circumstances. He truly took a personal interest and seemed determined to see to it that I get a fair shake, and not become a disappointed new Acura customer. The engine had to be substantially disassembled, including removal of the head, in order to fully examine the extent of the damage. Two(2)broken piston rings were discovered and replaced,after which the engine had to be completely reassembled, altogether involving a tremendous number of man hours. Of course, I understood why there could be no warranty for this repair, and fully expected to be billed accordingly. To my relief and pleasant surprise, Rex presented me with only a nominal invoice in keeping with his steadfast determination to make my first experience with Acura and LVA a positive one. He truly went above and beyond (and then some) what I would ever reasonably expect from any dealership's service department, all in the spirit of promoting a good customer relationship. I have shared this special story with family and friends alike, and know it will bode well for Acura, LVA and, hopefully, Rex Weaver personally. He is a true and caring professional, and I will always remember the kindness he extended to me.

marcpalmieri

27 de may. de 2008

my vehicle was serviced very quickly on short notice and the staff was very friendly and helpful.

tilgh4

27 de may. de 2008

I have had an excellent experience with this dealership, in particular, Jim Haines our salesman. I look forward to a long and satisfying relationship with Acura and this dealership.

masidoc

23 de may. de 2008

Super service, quality, and addressed my concerns with my first service on my new car.

nj2pa2nc

23 de may. de 2008

I am a former Pa resident that now lives in NC. I visit family and friend that still live in Pa/NJ. I plan my visits so I can get my 06 tsx serviced at LVA so I know I am getting excellent service on my car. Rex and Mustafa go out of their way to be helpful and are a pleasure to deal with.

fba4321

12 de mar. de 2007

I have bought two cars from Lehigh Valley Acura. The first sales rep whom I dealth with was very rude, pompous and I ended up feeling like I was given a bad deal. That was several years ago and I ended up gong back last year for a new car because the service department there was so excellent. All of the staff where courteous and treated me with respect. The prices where very affordable and even though I had very few problems with my RSX, if something did come up, they fixed it immediately and without question. I purchased and new TL last year and found that their sales department has caught up with the high quality of their service dept. The rep listened to me, did genuinly tried to get the costs in line with what I was looking for. I would highly recommend looking here not only becuase great staff at Lehigh Valley Acura, but also the high quality of the Acura brand.