Truthteller43

14 de may. de 2014

I would not recommend this dealership to anyone. They do not honor warranties they sell and purposely do not fix things so you have to keep coming back over and over again so they get more money. Shay the service manager is awful and rude to everyone. She sits and glares at customers but never gets up and helps anyone in the service area.. They're always short staffed and do not listen to customer concerns about the vehicle. I had a 5 year warranty they will not honor. They force good survey results from customers by threatening them and putting them in awkward positions. (Terminating the business relationship if another negative survey is submitted when there's a dealer sold maintenance plan on the line they won't honor) I will never do business with them again.

jerry451

15 de feb. de 2014

After discussing a particular maxima my wife and I made an appointment and drove 45 miles to check it out with the full intention of leaving with the vehicle in question. upon arrival we were told that this particular vehicle that we had been discussing had been sold that morning. The greaseball sales manager then tried to sell us an entirely different car - oldest slimeball trick in the book. People like this are who gave car salesmen the well deserved reputation that they have. Stay away from these low lifes. BTW - it was the wife's only day off for 2 seeks and she was not thrilled to have wasted it in this manner.

liacust

18 de nov. de 2013

Waited at parts deak for 30 minutes waiting for parts staff to help. Apparently there is only one person working in the parts dept and he was on the phone the entire 30 minutes i waited. I thought that in person customers were to receive prompt service. Not at lia. I went to Nemith in latham and had immediate help.

plenz1

23 de sep. de 2013

My head liner had to be replaced on my 2012 Altima Coupe that only has 7k miles, it was a warranty covered item. I took 3 days to install, which I am not sure why, but worse yet, the head liner that is beige in color was covered in greasy fingerprint and hand prints, when alerting the Service manager Alex, he copped an attitude and got defensive. Since the day this car was purchased it has been never ending terrible service with each and every person along the way, sadly for me I don't have many options and at this point I am going to buy from another manufacturer to get away from the LIA chain, I can not understand how they are in business with such a lack of competent staff.

Rogue3

19 de ago. de 2013

I emailed Lia Nissan to get a quote on a NEW 2013 Rogue. The internet salesgirl, Beth, contacted me with a price and said if I come in within the next 2 days the General Manager is feeling extra generous and will lower the price even more. She told me to enter my info online before I come in and everyone is guaranteed a loan but nothing is done until you speak with the Finance Manager & are ready to purchase. Well, we went in and the receptionist sat there ignoring us. We had to ask her 3 times for Beth before she actually called her to come to the front desk. Beth came down and brought us to a clueless salesguy. He took us to the shady looking Finance Manager and right away he told the salesguy to show us a USED 2009 Rogue. We were there for a new one but they we set on selling the used! He showed us a beat up Rogue that was not even cleaned yet and we told him no even though he kept insisting. He was knocking the new one's saying the old are a better deal, etc.The Finance Manager was busy with another customer so we sat in the waiting room. We questioned the salesguy about the price of the new Rogue we went there for and he gave us a price $5,000 higher than what Beth quoted us at plus they didn't even have the exact color I told her I wanted. We got tired of the games and walked out. After we left, the Finance Manager sent out applications to several banks without our permission and for the Used Rogue we didn't even want. This is fraud! He had no right to do this and each inquiry to a bank lowers your credit score and I know he did it to be a creep and ruin our chance at another dealer.

m_russo29

30 de jun. de 2013

We purchased a 2012 Nissan Rogue in October of 2012 and we were extremely happy with the entire sales experience. We have been in twice since for routine maintenance and have been very happy with the professional manner and the timeliness of the service experience.Yesterday we decided to lease a second car. We immediately decided to drive to Lia Nissan where we were promptly greeted by Don Gleason. Don did not pressure us to make a decision. Everyone we came into contact with at the dealership including Ali the sales manager and Mike the business manager went out of their way to make sure that we were happy and well taken care of. There are few car dealerships that truly put the customer first. I would like to commend the entire Lia team on a job well done! We will be back when we are in the market for our next new car!

RichardPitzeruse

17 de abr. de 2013

The service department was a pleasure to work with, they fixed my car and their communication was excellent!! Alex was very friendly and professional and let me know what was happening with my vehicle.

Ohnorowe

9 de oct. de 2012

Wow! Talk about service with a smile. A sincere smile! These people run this dealership to make buying a new car an easy, pleasant and memorable transaction. I have never been treated with such respect and offered the deal of a lifetime at the same time! I was amazing! Thank you Antonio! And a special thanks to the GM. You all should be proud for the work you do! You won my vote. I'll never buy a car anywhere else! ThanksRebecca Rowe

agitto

12 de jun. de 2012

Great customer service, great follow-up. Friendly service. Santiago and Dave went the distance to get us a deal when buying our 2011 armada. Would recommend lia Nissan!

Leron718

13 de may. de 2012

When i showed up to this dealership is was was unsure of the car I wanted until Micheal showed me this Black 2012 Nissan Altima. I love it so much and love the friendliness of Micheal that my i told my brother and he came in and got a 2009 Altima and my father is also getting a new car most likely the 2009 maxima. This dealership is awesome i'm going to recommend it to many people.

ArtemisXIII

13 de feb. de 2012

Want sales? Want Antonio! Everyone under the roof of this car dealership is professional, pleasant and friendly, but he was the best. No hassles, no gimmicks, just honest staff who really just want to see you happy. From the time you walk in the door until you drive away in your new Nissan (or used!), I felt zero pressure but I knew I was in good hands and would have any question answered that I could possibly come up with. 125% and A+++ for salesman Antonio. Anyone at Lia Nissan would love to help your automotive dreams come true - but Antonio is the primary reason why I'm forever Nissan!

mpschiff

2 de ene. de 2012

The salesman was as straight as he could be. The sales manager, Ali, was a TOOL. There are multiple Nissan Dealers in the Albany Area. Do yourself a favor and go elsewhere.

skpowski

22 de nov. de 2011

I have just returned from one of the best sales experiences I have ever had. I needed another car but I wasn't sure whether I could afford to take on an expense of this magnitude in this economy. Relatives have recommended Nissan on several occasions so I decided to visit the Lia Nissan Dealership on Central Avenue in Schenectady.I called ahead to make an appointment. The moment I walked into the showroom I felt comfortable. Tom Kenneally was my salesman and I consider myself very lucky. We started by discussing my concerns and financial situation. My care was appraised, very fairly, and I was given several options that would meet my needs. I looked at used cars, new cars and hybrids. I took several cars for a test drive and fell in love with the Nissan Maxima. TOM MADE IT HAPPEN. We explored several differnt types of financing and we both came to the conclusion that leasing would be the best way to put me in the car of my dreams. I will be picking up my new car on Saturday and I plan to have a long term relationship with this dealer and Tom...I would highly recommend them to anyone who is the least bit interested in investing in a new vehicle

Xterra nut

11 de sep. de 2011

Top level service and attention is what I got on a Saturday when I went to "look". I had no idea I'd be driving home in the vehicle I always wanted THE SAME DAY..They make the magic happen here at Lia Nissan; hands down miles above the rest. I will go back there and recommend everyone to stop in and see for themselves!!

pompeza

25 de ago. de 2011

Today, I had the best car buying experience. My sales man Kevin Twomey and the finance manager Mike Swobely were a joy to workn with. I never felt pressured to buy a vehicle during the process. Kevin went above and beyond to make me feel comfortable. He even went above and beyond in making sure that I got the car I wanted. He explained every feature of the car and made me know I was making the right decision. He stayed late two nights this week to make sure I was taken care of driving away in my new car. Mike was absolutely awesome to deal with. He took the time to explain the different extended warranty and made sure I understood each form before I signed. It's caring people like this that make Lia Nissan my dealer for life. I would recommend them a thousand times over and will definitely go there for my next purchase. I would also like to thank Ali for his help with my car deal. Everyone that works there greets you with a smile and never makes you feel like you are being pressured. Overall, I hands down had the best and easiest car buying experience at Lia Nissan.

toto 2

20 de ago. de 2011

I needed a car. But which one? The one that wanted to help me. Lia Nissan!!In literally 24 hours, my old cars (and my old worries) were gone, and I droveoff in a 2012 Versa. Love the car, absolutely. But-were it not for Vinnie andthe professionalism of every person at Lia Nissan, I'm sure I'd still be shopping.A five star experience, bar none.

sadlebags911

15 de ago. de 2011

I had a GREAT experience with Lia Nissan of Colonie. I went in to purchase a new car, and worked with Tony Wheeler. He was fantastic, helping me decide between buying or leasing, new or used. He weighed all options for me, never pushing me into a sale, but rather, helping me and my family find which option is best for us. At delicery, he took the time to show us all the little gadgets inside of the 2011 Nissan Sentra we purchased. Everyone at the dealership was very friendly and helpful. I would absolutely reccomend this dealership. Furthermore, if you go, ask for Tony. He was awesome!

raugliera

11 de jun. de 2011

Traded my 2009 370z Nismo for a 2008 Porsche, Good deal on both ends and salesman Tom Kenneally, Frank Ferraro and manager Dave Bertuch made the deal in one day. Had the car the next day.

jaredreinstein

17 de may. de 2011

Lia Nissan has a very professional and knowledgeable staff. I met with the salesman, gen. manager, and business manager and they all made me feel welcome without any sales pressure. They talked to me like I had known them for years. I would recommend this dealer to anyone looking for a nissan, or any Lia dealership in general. They know how to keep a customer happy.

schepijr

27 de ene. de 2011

Lia Nissan was very unprofessional to me when I visited in early January. I knew what car I wanted and how much I was able to spend and what a fair price for the 2011 Nissan Versa would be. The salesman did the traditional back and forth run around and even before we started to finalize a sale, his sale manager came over. He tried the intimidation routine in which he starred me down and explained why the competition was so terrible and underhanded. His choice of words were unprofessional. When I validated his statements (I am a teacher so this is something that I do A LOT), he said that he wouldn't even offer a counter-offer because the figure the competition was such a horrendous lie that he didn't want to stoop to the level. I requested and offer because if the competition really did lie to me about the price I wanted to know what Lia would offer so that if/when I walked out of the other dealership I would have a reason to return to Lia. To me, this seemed logical. The manager abruptly gave me a number and walked away. When the salesman returned he was in a rush to get me out of the dealership. I asked about a particular feature on the new vehicle and he spent 30 seconds trying to find an owner's manual so "I could look up the answer myself". When he gave up (after spending 30 minutes running back and forth to his sale manager's office) he informed me that he had "another customer" coming in and he needed to prepare for that person. I was escorted to the door and not even thanked for taking the time to come in and speak with the salesperson.I also checked out the service department when I was there waiting for the salesman to run around. I inquired about the coffee machine. The woman behind the service counter (with whom I'd expect to work frequently post-sale) was very lazy and apatheic. I asked about cups. She told me they were locked up and that she couldn't retrieve them. I find this difficult to believe. I said that there were several cabinets and would it be all right if I explored them to see if I could find any. She didn't offer to do it herself (she was extremely busy sitting in her chair doing nothing) and when I opened the first set of cabinets, I found the cups. Amazing the power of exploration.On a final note, the bathroom needed a severe cleaning.I would not recommend Lia Nissan (or Lia anything) because they do not employ professional upstanding people to sell their vehicles. Oddly enough, the salesman from Lia recommended this site. I find this ironic but amusing and I am taking full advantage of his suggestion.Nemith Nissan in Latham was MUCH better.

Samatha2

13 de ene. de 2011

After Visiting Lia Nissan my Local Nissan I was extremely disappointed with the quality of service. The Salesperson didn't even offer me a test drive. My advice to Albany Shoppers. Don't Settle for Lia. there are MUCH better deals out there. We decided to purchase at Saratoga Nissan. They were much friendlier and save us a lot of money.

mhadh98

13 de oct. de 2010

My niece and I went car shopping our first stop was Lia Nissian, and there was no reason to look any further. I contacted them by email , they called right back to asked what I was interested in and said they had the car I was looking for; I had seen it on there website. I made an appointment, and was met at the door by the Manager David Bertuch. We talked about the car and he then introduced us to Don Powell and said he would be helping us. Don is an excited kind of guy,that was sincere and really showed us respect. He truly showed a professionalism that sometimes is lost in this arena. We tested the car and we were sold. The financing and insurance were a bit tricky but they walked us thru it and Andrea in the finance office was the best. She was patient and explained everything.I would highly recommend Lia Nissan to anyone looking for a car. This is a dealership that knows what they are doing and cares about the customer.Margaret Aison

lyn

6 de mar. de 2010

The Service Department is wonderful! They are some of the nicest people that I have dealt with and very professional. I moved to the area from Vermont and I have been looking for a Nissan dealer to service my vehicle. I live closer to another Nissan Dealer, but the drive to LIA NISSAN is well worth it.

Beck

1 de mar. de 2010

It is always a pleasure to do business with ths dealership. When I need service they are always pleasant and speedy. Today I called to have my oil changed and my tires rotated. They were able to take me this morning. I dropped my car off at 7:30 am and I received a phone call at 11:00 am that my car was ready. Very pleased with the dealership and its employees.

darkager

26 de feb. de 2010

I came in not knowing what I was looking for, but knew I needed a change. Tom Gear was quick to be at my side, helping me narrow down what exactly I wanted. I needed something that was easy on the gas and was big enough to stuff my wife, child, and belongings into for our move across the country. He was quick to help me find a few cars that were a bit more fuel efficient than my gas-hog of a truck, too. I ran out of time that day, but I came back the following week (much to his surprise) and he had actually done a little work for me while I was gone. We got straight to business, which was nice because I was on limited time that day as well. Without throwing me through a bunch of loops, sales pitches, and all kinds of other BS, I was able to get the ball rolling on my car that day. We picked it up a couple days later and the wife loved it.After driving it to Arizona, the only regret is that I couldn't bring Tom and the entire Lia Nissan group with me. I went to a couple dealerships before going to Lia and I had sub-par or up-to-par experiences with the other ones. The folks at Lia were incredibly nice and above and beyond any other dealership I've been to in years.

robdob

25 de feb. de 2010

I am currently driving a Maxima and I had a Altima and a Sentra before that. All from Lia Nissan. The buying experience and the service have been great. I really like all of the Nissan cars. This dealership is the best I have come across. They are always very friendly and helpful.

joe107

25 de feb. de 2010

Lia NISSAN I have been buying new cars from Lia Nissan for the last 10 years. I average at least one new car every 2 years and also have recommended and brought friends and family to Lia for new car sales. The reason is simple, I love the product. The people are professional, knowledgeable, respectful and work hard to satisfy people's needs. They know how to talk to people. The service dept is one of the best in the area in service, followup and a commitment to excellence and quality of work. Overall I think this dealership is one of the best in the area.

chriscindy

23 de nov. de 2008

My father has 2 Nissan'a a 350z conv and a new murano, People there seem so helpful and Honest.. That alone means Much. Nissan has alot of different auto's to choose from, that helped in me making my choice. Heep up the great work and I'll buy from you again. chris anthony

tanthon2

22 de nov. de 2008

MY VISIT AND MY EXPIERENCE WITH CHRISTOPHER HORN AND LIA NISSAN WAS GREAT. THEY WERE ALL VERY FRIENDLY AND HELPFULL. I WOULD HIGHLY RECOMMEND ANY OF MY FRIENDS AND FAMILY TO GO THERE TO PURCHASE EITHER A NEW OR A USED VEHICLE. I FOUND THAT THEY BENT OVER BACKWARDS TO HELP ME TO FIND THE VEHICLE THAT I WANTED AND TO GET MY PAYMENTS WITHIN THE RANGE THAT I WANTED AND THEY DID SO IN A TIMELY FASHION.