Shaunice Calhoun

17 de ago. de 2016

The experience I had at Lithia Bryan was amazing. The beginning of my experience I was discouraged. My vehicle was considered a total loss and didn't really see help coming from anywhere besides starting all the way over on saving money just for a down payment. We received a exclusive offer from my insurance company and Lithia was the first place we went. From the time we got out the vehicle Zach took care of us. We had a appt with another rep but Zach met us at our vehicle and then took control of the situation. He really sold me on getting the 2016 Chrysler 200 Anniversary edition. My husband fell in love with in the moment he seen it but I had my mind set on a Jeep. We took it for a test drive and I fell in love. Zach took care of us while we were there waiting to get approved. I really appreciate how he was patient with us and made sure we left with not just a car but a vehicle my family loved. I'm so grateful to had a rep like him.

Hossam

14 de ago. de 2016

i had really bad experience with Lithia lately . i am already a Jeep owner over seas and also a Jeep Club member overseasand I know how Chrysler take care of there clients but what happened to me lately in Bryan make meSad ....I have visited Lithia location to Test drive Honda Accord Hybrid touring 2014 and i drove the car i liked the car but when we sit on the table from the beginning Sam(sales man) told me different price than the internet price that i found in their web site !!!! and asked him to check his web site and i was invited from kelly (sales Manger) after i offered the price i planned to pay but unfortunately we could not reach a deal after some discount so i decide to postponed my decision tell i check some other cars .two days later i sent Kelly tell him i will come to get the car he forget about the last price that i got from Sam then i told him no way i am not going through this ....Then he sent me couple of mails that he agree on the last price i got from Sam .I went on foot since i do not live so far Kelly call and pick me in the middle of the way and i appreciate that but it was the only thing i appreciated that day.He takes me directly to sign the papers and give the full amount payment by cheque to Jiff(finanlater on Sam took me to get the care and leave one i am inside the car on front of the driving car there was two wind shield cracks i told Sam about them he replied it is preowned car i replied these cracks was not in the car when i drove it for a test and at that time i walked around the car to check it and i found two dots of paints to cover tiny scratch and i accepted it and i will never miss something clear like this specially the are directly in front of my eys and being an Engineer and a business man at the same it became a habit for me to notice any thing .Sam said he will call the wind shield man to fill an fix it i said fine.when the man came he said this cracks are big and can not be repaired and the wind sheild must be replaced.Then Sam went inside the administration building and come after few minute (of course speaking with somebody) and said no we can not do any thing and you already signed the documents !!!!( in my mind it means i did a mistake to trust Kelly and signed the documents before i check the car for the second time !!! or wait till i am on the driver seat ready to go!!!)Then i went to Jiff (account manager ) he went with some computer Clark stuff and talked to them and tell me it is okey they will replace it i said okey .Sam invited me to his desk and leave me for a while then come back and said we can not do the internet market manger should agree (Kelly) i said no way . he talked about there is no big profit margin i replied if so you should not accept the deal and it is not the proper time now to talk about that he said he has a deal i replied what deal ??!!!!! he said let me leave you for a while of course went to Kelly then he came and said you pay half the wind shield the price and we pay the other half that made me sick i said lets finish this then i went to Jiff to tell him what they did but it seems he has nothing to do and this is Kelly !!on Monday they will replace the glass they broke and i will pay the half of its price as a punishment for me to trust them and choose Lithia to deal with instead of telling me they are sorry for wasting my time and make me frustrated I never had bad experience like this it is not only a matter of money it is a matter of trust which is very important for any business to succeed Chrysler over seas always follow there customers after any visit to make them satisfied and dealers keep there client satisfied so we trust them this what makes me go to you but now i am completely frustrated few days later general manger contact me by regular mail asking for my satisfaction!! I have sent him an email with no response till now

Rene Gonzales

11 de ago. de 2016

Wonderful experience from beginning to end!! Tony Turcic and Murray!! The entire team works together like a cohesive unit!! Thank you Lithia for making me a brand new car owner!! I will definitely be back.

CaseyJanda

21 de jul. de 2016

My mom and I came to this dealership after many bad experiences in surrounding areas. We were feeling defeated before we even walked into the door. However, when we were introduced to Murray, we knew we were in the right place. Murray took the time to listen to our story about how we even arrived at Lithia in the first place and then he addressed our concerns and helped us find the right car. Before we test drove the car, he did something amazing that neither my mom nor I have ever seen a car salesman do. He asked me to stand at the front of the car with him before I got in and just explained all of the features, crash ratings and safety, HOW and WHY the car was built like it was and the positives that has on all around performance. After we decided on that car, we told Murray what we were comfortable paying and somehow he pulled it off. At first it seemed impossible but he, along with his financial team, did everything he could to make it work for me. Murray got the price down to what I wanted to pay and then we got to meet with Chris to sign all the paperwork. Chris was a very personable guy, he knew how to make us feel comfortable and he took his time explaining everything and answered all of our questions in detail. It was obvious that he really knew what he was talking about and he cared about getting us in our new car! Murray and Chris really were our saving grace. We had low expectations just walking in the door because of the other dealerships we dealt with. However, Lithia was completely different. The team was really respectful and took their time to listen to your questions and concerns and address them by any means necessary. I have never had such a wonderful experience at a car dealership and I will continue to come back to Lithia.

Aggie Mom

19 de abr. de 2016

Many thanks to Bryan at Bryan CJD! I presented quite a challenge with very specific features that I was looking for and a budget to stay within. Bryan was very professional, knowledgeable and patient with me in my search. I really appreciate that he did not try to make me buy something that wasn't just right. He found what I was looking for and the dealership worked out a deal within my budget. Everyone at the dealership was great to work with! I am very happy with my new Jeep Grand Cherokee!

Lynwood E Summerlin Jr

15 de feb. de 2016

On 09/28/2015 I brought my wife's 2010 Jeep Liberty (68,000 miles) to Lithia Chrysler Jeep Dodge of Bryan, Tx to diagnose a problem with the Sky Slider Sunroof. After 3 days, the service writer notified us of the frame rail being broken and needing replacement. My vehicle was resubmitted to the dealership along with all warranty information on 09/30/2015. The service writer and warranty company had communication problems, plus the service dept ran into problems with the install which was no big concern. However, 41 days later (11/10/2015), I receive a call from the service writer stating my vehicle is ready for pick up. I explained because of my work schedule, we wont be able to pick it up until Friday(11/13/2015). My wife and I arrive to the dealership that morning only to be told the mechanics had taken the sunroof back out of the vehicle and reinstalled it without letting the service writer know. After apologies, we got the vehicle back a day later, but in horrible shape. The headliner was ruined, roof light and ceiling moldings missing, plus side and rear trunk moldings were torn or completely missing. Worst of all, the front seats had mold stains from sitting water and the front metal seat braces mounted to the floor were rusted, evidence the vehicle had been left outside with the malfunctioned sunroof. The service writer apologized profusely and assured me a new headliner had been ordered for replacement along with the missing components. Highly upset, we left still optimistic the dealership would make the corrections. Two days later on a Monday in 5 o'clock traffic, my wife and 2 yr old son are on Texas ave when the Jeep shutters and completely dies. Frantic, my wife calls me where I have to leave work to help. Upon arrival, I find the vehicle without power. I open the hood to find the missing trunk molding laying across the engine and resting on the drive belt, plus the battery negative cable not mounted to the terminal. After reattaching the cable and removing the molding from the motor, they were able to get home. I met face to face with the service writer the next day, to show evidence of the sloppy work his dealership had provided. After apologizing more, I was told my vehicle would be taken care of. 2 weeks and no notifications later of when my vehicle would be repaired, I took the jeep up to the dealership and spoke directly with General Manager, Coy Alexander. Mr Alexander was shown the vehicle and his service department's work. He assured me the vehicle would be repaired. My vehicle arrived back at the dealership on 12/07/2015.....40 days later, we are notified that the vehicle is ready. The dealership cleaned the seats, and painted the rusted seat brackets. A new headliner was installed but very poorly. Once again, grease fingerprints are on the headliner and, though the missing roof pieces are replaced, other smaller moldings (visor holder and hanger) have completely fallen out of the headliner due to not being reattached with the original mounting screws but simply "glued" back on. The drivers side molding under the dash is completely missing (there was no reason for it to ever be removed) and the left bumper has been clearly scratched as if backed into something. Once again, I took the vehicle BACK up to the dealership and spoke with Coy Alexander and Kalin Dupper, the Service Manager. Unsatisfied with their explanations/excuses, I simply returned two weeks later to retrieve the ordered missing parts. I will no longer leave my vehicle, or any vehicle for that matter, in their care. In conclusion, Lithia Chrysler Jeep Dodge of Bryan had my vehicle a total of 86 days (not including the 3 day diagnostic) and though the sunroof is repaired, my vehicle left this service department in worse shape than it arrived. The blatant apathy of all staff involved proved all I needed to know about their professionalism, commitment to customer satisfaction, integrity of character and trustworthiness.

Lynn

24 de dic. de 2015

Doug Patterson puts it all together: what you want, what you need, standard features, options, price, any available discounts and financing. Doug pays attention to detail with great customer service. He has a knowledge and grasp of the car business that makes the car buying experience enjoyable and refreshing. If something is not right, Doug will do his best to fix it. Be sure to ask for Doug when you car/truck shop at Lithia CJD.

C Scott

1 de dic. de 2015

From the moment we arrived until we took delivery of our truck, Sam went above and beyond to make sure we got exactly what we wanted. He was professional yet personal and was always more than happy to grab another set of keys and embark on yet another test drive. The level of respect and trust from Sam and the management/finance office through the whole trade-in and buying process made it clear to us that we would not even think of going anywhere else at the time, and for our future purchases. We've never recommended a salesmen and dealership as much as we do now. Thank you very much Sam and the rest of the staff at Lithia Chrysler Dodge Jeep of Bryan. Keep up the exemplary work! Christian & Jo Ann Scott

Cedric Taylor

19 de may. de 2015

Rizwan Ahmad showed outstanding customer service not only when purchasing my new truck but when it was brought in for servicing. I highly recommend this dealership!!

Jerry

22 de mar. de 2015

Great experience! Jordan was a wonderful salesman.